West Corporation
Industry: Telecommunications company
DescriptionWest Corporation is a private telecommunications services provider based in Omaha, Nebraska. It became a subsidiary of Apollo Global Management on October 11, 2017. Headquarters: Omaha, Nebraska, United States CEO: John Shlonsky (Nov 2017–) Number of employees: 9,659 (2018) Founded: 1986 Subsidiaries: InterCall, InXpo, Inc., Intrado,
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West Corporation Employees
Employee
Years
Job
Industry
Priscilla Rockett Priscilla Rockett's West Corporation Experience December 2010 - October 2013
Job Metaverse Mod Squad
Industry Consumer Services
Experience
Metaverse Mod Squad September 2014 - Present
ZeroChaos March 2015 - May 2015
USA Contact Point 2013 - 2014
West Corporation December 2010 - October 2013
LiveOps November 2008 - September 2010
Sutherland Global Services February 2004 - July 2007
Snelling Personnel Services December 2001 - June 2004
Skills
Customer Service, Sales, Appointment Scheduling, Telemarketing, Call Centers, Customer Satisfaction, Customer Experience, Customer Retention, Team Leadership, Training, Leadership, Teamwork, Marketing, Retail, Warehousing
Education
University of Phoenix 2015 — 2019
Business Administration and Management, General
Kaplan University 2013 — 2017
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Metaverse Mod Squad September 2014 - Present
ZeroChaos March 2015 - May 2015
USA Contact Point 2013 - 2014
West Corporation December 2010 - October 2013
LiveOps November 2008 - September 2010
Sutherland Global Services February 2004 - July 2007
Snelling Personnel Services December 2001 - June 2004
Skills
Customer Service, Sales, Appointment Scheduling, Telemarketing, Call Centers, Customer Satisfaction, Customer Experience, Customer Retention, Team Leadership, Training, Leadership, Teamwork, Marketing, Retail, Warehousing
Education
University of Phoenix 2015 — 2019
Business Administration and Management, General
Kaplan University 2013 — 2017
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Stephanie Spikoski's West Corporation Experience March 2007 - September 2007
Job Experienced Customer Service Specialist and Manager
Industry Consumer Services
Experience
JEI 2013 - Present
Actively Seeking Employement October 2012 - 2013
United Campus Housing Management Group February 2012 - October 2012
No Place Like Home Pet Resort November 2007 - November 2011
West Corporation March 2007 - September 2007
Cornucopia 2003 - 2004
Skills
MS Office Power User, Written/Verbal..., Data Entry (55 WPM), Customer Satisfaction, Customer Service, Customer Experience, Customer Retention, Troubleshooting, Data Entry, Outlook, Workforce Management, Technical Support, 10 Key, Inventory Management, Online Support, Process Scheduler, Fax, Sales, Customer Support, Communication, Social Media, Marketing, Business Development, Microsoft Office, Social Networking, Budgets, Team Building, Management, Microsoft Word, Training, Team Leadership, Recruiting, Microsoft Excel, Fundraising, Office Management, Small Business, Advertising, Staff Development, Public Speaking, Strategic Planning, Project Management
Education
University of Phoenix 2010 — 2014
Bachelors, Business Science
JEI 2013 - Present
Actively Seeking Employement October 2012 - 2013
United Campus Housing Management Group February 2012 - October 2012
No Place Like Home Pet Resort November 2007 - November 2011
West Corporation March 2007 - September 2007
Cornucopia 2003 - 2004
Skills
MS Office Power User, Written/Verbal..., Data Entry (55 WPM), Customer Satisfaction, Customer Service, Customer Experience, Customer Retention, Troubleshooting, Data Entry, Outlook, Workforce Management, Technical Support, 10 Key, Inventory Management, Online Support, Process Scheduler, Fax, Sales, Customer Support, Communication, Social Media, Marketing, Business Development, Microsoft Office, Social Networking, Budgets, Team Building, Management, Microsoft Word, Training, Team Leadership, Recruiting, Microsoft Excel, Fundraising, Office Management, Small Business, Advertising, Staff Development, Public Speaking, Strategic Planning, Project Management
Education
University of Phoenix 2010 — 2014
Bachelors, Business Science
Wende Long Wende Long's West Corporation Experience December 2009 - May 2011
Job Senior Project Manager at Sungevity
Industry Renewables & Environment
Experience
Sungevity August 2011 - Present
West Corporation December 2009 - May 2011
West Corporation January 2007 - December 2009
West Corporation May 2007 - January 2008
West Corporation February 2005 - May 2007
Pro Image May 2003 - February 2005
Skills
Customer Service, Leadership, Microsoft Office, Project Management, Salesforce.com, Microsoft Excel, Account Management, Team Leadership, PowerPoint, Microsoft Word, Training, Analysis, Budgets, Contract Negotiation, Customer Satisfaction, Data Analysis, Project Planning, Outlook, Time Management, Human Resources
Education
University of Nebraska-Lincoln 2001 — 2004
BS, Criminal Justice
Ricks College 1999 — 2001
A.A.S, Criminal Justice
Sungevity August 2011 - Present
West Corporation December 2009 - May 2011
West Corporation January 2007 - December 2009
West Corporation May 2007 - January 2008
West Corporation February 2005 - May 2007
Pro Image May 2003 - February 2005
Skills
Customer Service, Leadership, Microsoft Office, Project Management, Salesforce.com, Microsoft Excel, Account Management, Team Leadership, PowerPoint, Microsoft Word, Training, Analysis, Budgets, Contract Negotiation, Customer Satisfaction, Data Analysis, Project Planning, Outlook, Time Management, Human Resources
Education
University of Nebraska-Lincoln 2001 — 2004
BS, Criminal Justice
Ricks College 1999 — 2001
A.A.S, Criminal Justice
Jessica Sayon Jessica Sayon's West Corporation Experience January 2011 - Present
Job Human Resources Assistant at West Corporation
Industry Telecommunications
Experience
West Corporation January 2011 - Present
West Business Services August 2009 - January 2011
2009-2009West Business Services July 2009 - August 2009
West Business Services September 2006 - June 2009
West Business Services July 2006 - October 2006
Sears Customer Care Network January 2004 - October 2004
Skills
PeopleSoft, Interviews, Training, Human Resources, Recruiting, Onboarding, Hiring, Data Entry, Call Centers, Team Building, Customer Service, Sales, Process Improvement, Background Checks
Education
University of Phoenix 2010 — 2012
Associates, Psychology
2005-2006Gary Job Corps 2005 — 2006
East Central High School 1994 — 2000
Diploma, General Studies
O.D. Wyatt High School 1998 — 1999
Diploma
West Corporation January 2011 - Present
West Business Services August 2009 - January 2011
2009-2009West Business Services July 2009 - August 2009
West Business Services September 2006 - June 2009
West Business Services July 2006 - October 2006
Sears Customer Care Network January 2004 - October 2004
Skills
PeopleSoft, Interviews, Training, Human Resources, Recruiting, Onboarding, Hiring, Data Entry, Call Centers, Team Building, Customer Service, Sales, Process Improvement, Background Checks
Education
University of Phoenix 2010 — 2012
Associates, Psychology
2005-2006Gary Job Corps 2005 — 2006
East Central High School 1994 — 2000
Diploma, General Studies
O.D. Wyatt High School 1998 — 1999
Diploma
Reginald Dixon's West Corporation Experience March 2008 - September 2008
Job Administrative Assistant at US LAWNS
Industry Environmental Services
Experience
US LAWNS December 2014 - Present
East Carolina Inn March 2013 - Present
Nationwide Insurance 2014 - 2015
Regional Acceptance Corporation June 2009 - September 2011
West Corporation March 2008 - September 2008
Convergy's July 2006 - January 2008
Skills
Customer Satisfaction, Cash Handling Experience, Customer Service, Inventory Control, Microsoft Office, Data Center, Access, Data Entry, Time Management, Finance, Interviews, Teamwork, Sales, Insurance, Telephone Skills, Inventory Management, Process Scheduler, Call Centers, Security, Problem Solving, Cashiering
Education
University of Phoenix 2013 — 2015
Bachelor's Degree, Criminal Justice/Law Enforcement Administration, 3.0
University of Phoenix 2010 — 2013
Associate of Arts (AA), Business Administration, Management and Operations
US LAWNS December 2014 - Present
East Carolina Inn March 2013 - Present
Nationwide Insurance 2014 - 2015
Regional Acceptance Corporation June 2009 - September 2011
West Corporation March 2008 - September 2008
Convergy's July 2006 - January 2008
Skills
Customer Satisfaction, Cash Handling Experience, Customer Service, Inventory Control, Microsoft Office, Data Center, Access, Data Entry, Time Management, Finance, Interviews, Teamwork, Sales, Insurance, Telephone Skills, Inventory Management, Process Scheduler, Call Centers, Security, Problem Solving, Cashiering
Education
University of Phoenix 2013 — 2015
Bachelor's Degree, Criminal Justice/Law Enforcement Administration, 3.0
University of Phoenix 2010 — 2013
Associate of Arts (AA), Business Administration, Management and Operations
Ivy Sheeler's West Corporation Experience June 2013 - May 2014
Job General Manager at Corner Discount Outlet
Industry Telecommunications
Experience
Corner Discount Outlet May 2014 - Present
Bound 2 Read June 2013 - Present
AIA BUILDING February 2012 - Present
West Corporation June 2013 - May 2014
Oilink International Corporation August 2006 - March 2007
Universal Robina Corporation April 2004 - July 2006
Skills
Sales and Marketing, Customer Service, Microsoft Office, Import and Export..., Adobe Photoshop, Real Estate, Property Management, Leases, Rentals, Tenant, Lease Administration, Apartments, Landlords, Commercial Real Estate
Education
San Beda College 2007 — 2009
Bachelor of Laws (LLB), Philippine Law
University of Santo Tomas 1999 — 2003
Bachelor's degree, Business Administration and Management, General
Corner Discount Outlet May 2014 - Present
Bound 2 Read June 2013 - Present
AIA BUILDING February 2012 - Present
West Corporation June 2013 - May 2014
Oilink International Corporation August 2006 - March 2007
Universal Robina Corporation April 2004 - July 2006
Skills
Sales and Marketing, Customer Service, Microsoft Office, Import and Export..., Adobe Photoshop, Real Estate, Property Management, Leases, Rentals, Tenant, Lease Administration, Apartments, Landlords, Commercial Real Estate
Education
San Beda College 2007 — 2009
Bachelor of Laws (LLB), Philippine Law
University of Santo Tomas 1999 — 2003
Bachelor's degree, Business Administration and Management, General
Mark Upmeyer Mark Upmeyer's West Corporation Experience December 1997 - June 2004
Job Director of Operations
Industry Business Supplies and Equipment
Experience
Pitney Bowes August 2015 - Present
Faneuil Inc April 2013 - July 2015
Pitney Bowes July 2004 - February 2013
West Corporation December 1997 - June 2004
US Army August 1992 - August 1997
Skills
Customer Retention, Customer Experience..., Customer Satisfaction, Critical Thinking, Operational Execution, Change Management, Operations Management, Sales Management, Performance Improvement, Employee Relations, Employee Engagement, Leadership Development, Quality Assurance, Retention Strategies, Staff Development, Training, Process Improvement, Customer Experience, Strategy, Team Leadership, Sales, Leadership, Call Centers, Sales Process, B2B, Management, Cross-functional Team..., Analysis, Customer Service, Team Building, Team Management, Account Management, Direct Sales, Business Process..., Coaching, Budgets, Strategic Planning, Sales Operations, Marketing Strategy, Product Development, Cold Calling, Forecasting, Outsourcing, Human Resources, Sales Presentations, Solution Selling, CRM, P&L Management, Selling, Salesforce.com
Education
University of Phoenix 2003 — 2006
Bachelor of Science (B.S.), Business Management
Academy of Health Science, San Antonio, TX 1992 — 1993
Combat Medic, Emergency Medicine
University High School
Pitney Bowes August 2015 - Present
Faneuil Inc April 2013 - July 2015
Pitney Bowes July 2004 - February 2013
West Corporation December 1997 - June 2004
US Army August 1992 - August 1997
Skills
Customer Retention, Customer Experience..., Customer Satisfaction, Critical Thinking, Operational Execution, Change Management, Operations Management, Sales Management, Performance Improvement, Employee Relations, Employee Engagement, Leadership Development, Quality Assurance, Retention Strategies, Staff Development, Training, Process Improvement, Customer Experience, Strategy, Team Leadership, Sales, Leadership, Call Centers, Sales Process, B2B, Management, Cross-functional Team..., Analysis, Customer Service, Team Building, Team Management, Account Management, Direct Sales, Business Process..., Coaching, Budgets, Strategic Planning, Sales Operations, Marketing Strategy, Product Development, Cold Calling, Forecasting, Outsourcing, Human Resources, Sales Presentations, Solution Selling, CRM, P&L Management, Selling, Salesforce.com
Education
University of Phoenix 2003 — 2006
Bachelor of Science (B.S.), Business Management
Academy of Health Science, San Antonio, TX 1992 — 1993
Combat Medic, Emergency Medicine
University High School
Erma Alexander Erma Alexander's West Corporation Experience 2009 - Present
Job
Industry Hospital & Health Care
Experience
West Corporation 2009 - Present
Skills
Customer Service, Microsoft Excel, Outlook, PowerPoint, Microsoft Office, Strategic Planning, Management, Account Management, Budgets, Process Improvement, Sales, Forecasting, Team Building, Leadership, Sales Operations, Training
Education
University of Phoenix 2014 — 2015
Masters in Health Administration (MHA), Health/Health Care Administration/Management
University of Phoenix 2012 — 2013
Bachelor of Science (B.S.), Health Services Administration
West Corporation 2009 - Present
Skills
Customer Service, Microsoft Excel, Outlook, PowerPoint, Microsoft Office, Strategic Planning, Management, Account Management, Budgets, Process Improvement, Sales, Forecasting, Team Building, Leadership, Sales Operations, Training
Education
University of Phoenix 2014 — 2015
Masters in Health Administration (MHA), Health/Health Care Administration/Management
University of Phoenix 2012 — 2013
Bachelor of Science (B.S.), Health Services Administration
Rupali madan Rupali madan's West Corporation Experience June 2009 - February 2011
Job business analyst at The Nebraska Medical Center
Industry Hospital & Health Care
Experience
The Nebraska Medical Center November 2012 - Present
Mutual of Omaha Bank March 2011 - October 2012
West Corporation June 2009 - February 2011
HCL BPO August 2006 - March 2009
Infosys April 2004 - July 2006
Skills
Business Process..., Gap Analysis, Business Impact Analysis, Requirements Gathering, Use Case Modelling, MS Office Suite, Software Development..., Design, SQL, Toad, SDLC, Agile Methodologies, Documentation, SharePoint
Education
University of Pune 2000 — 2004
Bachelor of Business Administration (BBA)
The Nebraska Medical Center November 2012 - Present
Mutual of Omaha Bank March 2011 - October 2012
West Corporation June 2009 - February 2011
HCL BPO August 2006 - March 2009
Infosys April 2004 - July 2006
Skills
Business Process..., Gap Analysis, Business Impact Analysis, Requirements Gathering, Use Case Modelling, MS Office Suite, Software Development..., Design, SQL, Toad, SDLC, Agile Methodologies, Documentation, SharePoint
Education
University of Pune 2000 — 2004
Bachelor of Business Administration (BBA)
Jerrica Hammonds, MBA Jerrica Hammonds, MBA's West Corporation Experience November 2010 - February 2011
Job Auditor
Industry Defense & Space
Experience
DCAA August 2015 - Present
GaN Corporation September 2012 - August 2015
LogiCore Corporation May 2010 - September 2012
West Corporation November 2010 - February 2011
Abroms & Associates, P.C. January 2007 - May 2010
McDonald & Dailey Tax and Bookkeeping December 2003 - April 2006
Skills
Accounts Payable, Accounts Receivable, Financial Analysis, Tax Preparation, Sales Tax, Corporate Tax, Accounting, Payroll, Fixed Asset Depreciation, Invoicing, Financial Reporting, Customer Service, Account Reconciliation, Trend Analysis, Financial Forecasting
Education
Alabama Agricultural and Mechanical University 2010 — 2012
Master of Business Administration, Business Management and Administration
University of North Alabama 2006 — 2010
Bachelor of Business Administration, Professional Accounting, Business Management
DCAA August 2015 - Present
GaN Corporation September 2012 - August 2015
LogiCore Corporation May 2010 - September 2012
West Corporation November 2010 - February 2011
Abroms & Associates, P.C. January 2007 - May 2010
McDonald & Dailey Tax and Bookkeeping December 2003 - April 2006
Skills
Accounts Payable, Accounts Receivable, Financial Analysis, Tax Preparation, Sales Tax, Corporate Tax, Accounting, Payroll, Fixed Asset Depreciation, Invoicing, Financial Reporting, Customer Service, Account Reconciliation, Trend Analysis, Financial Forecasting
Education
Alabama Agricultural and Mechanical University 2010 — 2012
Master of Business Administration, Business Management and Administration
University of North Alabama 2006 — 2010
Bachelor of Business Administration, Professional Accounting, Business Management
Amanda Guzik Amanda Guzik's West Corporation Experience July 2008 - January 2012
Job Bank Teller at BB&T
Industry Financial Services
Experience
BB&T February 2013 - Present
West Corporation Revenue Generation July 2008 - January 2012
West Corporation July 2008 - January 2012
Skills
Customer Service, Superior Computer Skills, People Skills, PowerPoint, Microsoft Word, Microsoft Excel, Outlook, Administration, Software Documentation, Training, Technical Support, Spreadsheets, Team Building, Teamwork, Human Resources, Recruiting, Social Networking, Data Entry, Customer Satisfaction, Customer Retention, Call Centers, Team Leadership, Sales, Access, Payroll, Office Administration, Critical Thinking, Microsoft Office, Time Management, Leadership, Payments, Management, Telephone Skills, Coaching, Office Management, Administrative..., Banking
Education
University of Phoenix 2011 — 2013
Master's degree, Criminal Justice and Corrections, 3.33
University of Phoenix 2009 — 2011
Bachelor of Science (B.S.), Psychology, 3.08
University of Phoenix 2007 — 2009
Associate of Arts (A.A.), Psychology, 3.2
BB&T February 2013 - Present
West Corporation Revenue Generation July 2008 - January 2012
West Corporation July 2008 - January 2012
Skills
Customer Service, Superior Computer Skills, People Skills, PowerPoint, Microsoft Word, Microsoft Excel, Outlook, Administration, Software Documentation, Training, Technical Support, Spreadsheets, Team Building, Teamwork, Human Resources, Recruiting, Social Networking, Data Entry, Customer Satisfaction, Customer Retention, Call Centers, Team Leadership, Sales, Access, Payroll, Office Administration, Critical Thinking, Microsoft Office, Time Management, Leadership, Payments, Management, Telephone Skills, Coaching, Office Management, Administrative..., Banking
Education
University of Phoenix 2011 — 2013
Master's degree, Criminal Justice and Corrections, 3.33
University of Phoenix 2009 — 2011
Bachelor of Science (B.S.), Psychology, 3.08
University of Phoenix 2007 — 2009
Associate of Arts (A.A.), Psychology, 3.2
Cheryl Dade Cheryl Dade's West Corporation Experience January 2014 - Present
Job
Industry Information Technology and Services
Experience
West Corporation January 2014 - Present
Fiscal Systems 2009 - 2010
Alford Clausen & McDonald, LLC 2002 - 2006
Digidyne 1999 - 2002
Skills
System Administration, IT Operations, Windows Server, VMware, Network Administration, Active Directory, Troubleshooting, Computer Hardware, Technical Support, Networking, Microsoft Office, SharePoint, Windows, Windows 7
Education
University of South Alabama 2010 — 2014
IT
Southeast College of Technology 1999 — 2001
Associate's degree, Electronics Engineering
West Corporation January 2014 - Present
Fiscal Systems 2009 - 2010
Alford Clausen & McDonald, LLC 2002 - 2006
Digidyne 1999 - 2002
Skills
System Administration, IT Operations, Windows Server, VMware, Network Administration, Active Directory, Troubleshooting, Computer Hardware, Technical Support, Networking, Microsoft Office, SharePoint, Windows, Windows 7
Education
University of South Alabama 2010 — 2014
IT
Southeast College of Technology 1999 — 2001
Associate's degree, Electronics Engineering
Victoria Pelham Victoria Pelham's West Corporation Experience May 2008 - May 2011
Job Office Supervisor at Jackson Hewitt Tax Service Inc.
Industry Financial Services
Experience
Jackson Hewitt Tax Service Inc. December 2007 - Present
Aqua Pleasures Pools and Spas May 2012 - June 2014
West Corporation May 2008 - May 2011
Skills
Customer Service, Accounting, Microsoft Word, Outlook, Microsoft Excel, Accounts Payable, Accounts Receivable, Payroll, QuickBooks, Invoicing, Spreadsheets, Data Entry, Microsoft Office, Access, Time Management, Telephone Skills, Process Improvement, Team Building, Management, Bookkeeping, Budgets
Education
University of Phoenix 2012 — 2014
Associate's Degree, Accounting
East Waterloo High School
Jackson Hewitt Tax Service Inc. December 2007 - Present
Aqua Pleasures Pools and Spas May 2012 - June 2014
West Corporation May 2008 - May 2011
Skills
Customer Service, Accounting, Microsoft Word, Outlook, Microsoft Excel, Accounts Payable, Accounts Receivable, Payroll, QuickBooks, Invoicing, Spreadsheets, Data Entry, Microsoft Office, Access, Time Management, Telephone Skills, Process Improvement, Team Building, Management, Bookkeeping, Budgets
Education
University of Phoenix 2012 — 2014
Associate's Degree, Accounting
East Waterloo High School
Carla Austin Carla Austin's West Corporation Experience 2005 - November 2014
Job Collection Clerk at West Asset Management
Industry Financial Services
Experience
West Corporation 2005 - November 2014
Revelation Missionary Baptist Church August 2002 - July 2005
Staples 1999 - 2002
Delchamps 1997 - 1999
Skills
Team Building, Process Improvement, Credit, Customer Service, Risk Management, Call Center, Call Centers, Customer Satisfaction, Team Leadership, Operations Management, Time Management, Coaching, Customer Retention, Employee Relations, Leadership Development, Performance Management, Training, Vendor Management
Education
University of South Alabama 1990 — 1993
Computer Science/Mathematics
West Corporation 2005 - November 2014
Revelation Missionary Baptist Church August 2002 - July 2005
Staples 1999 - 2002
Delchamps 1997 - 1999
Skills
Team Building, Process Improvement, Credit, Customer Service, Risk Management, Call Center, Call Centers, Customer Satisfaction, Team Leadership, Operations Management, Time Management, Coaching, Customer Retention, Employee Relations, Leadership Development, Performance Management, Training, Vendor Management
Education
University of South Alabama 1990 — 1993
Computer Science/Mathematics
Ciera Barnes Ciera Barnes's West Corporation Experience February 2014 - Present
Job Customer Account Executuve at West Corporation
Industry Hospital & Health Care
Experience
West Corporation February 2014 - Present
Reading Connections October 2012 - January 2014
Wilson Assisted Living 2013 - 2013
Jimmy John's August 2012 - December 2012
North Carolina Central University September 2008 - May 2009
Skills
Customer Service, Cashiering, Advanced Computer skills
Education
Beddingfield High School 2004 — 2008
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
University of North Carolina at Greensboro
West Corporation February 2014 - Present
Reading Connections October 2012 - January 2014
Wilson Assisted Living 2013 - 2013
Jimmy John's August 2012 - December 2012
North Carolina Central University September 2008 - May 2009
Skills
Customer Service, Cashiering, Advanced Computer skills
Education
Beddingfield High School 2004 — 2008
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
University of North Carolina at Greensboro
Darius Hensley's West Corporation Experience September 2010 - April 2011
Job Consumer Loan Agent at Navy Federal Credit Union
Industry Human Resources
Experience
Navy Federal Credit Union May 2014 - Present
Mediacom Communications May 2011 - May 2014
West Corporation September 2010 - April 2011
Pizza Hut April 2009 - July 2010
KB Toys September 2008 - February 2009
Skills
Call Centers, Telephone Skills, Customer Satisfaction, Microsoft Excel, Microsoft Word, Troubleshooting, Excellent interpersonal..., Intelligent and..., Fast Learner, Very Organized, Dependable Team Player, Dreamweaver, Adobe Fireworks, Microsoft Office, Highly responsible, Trust Worthy, Dependable, Communication, VoIP, Wireless, Internet, Customer Service, Internet Troubleshooting, Loan Servicing, Loans, Financial Transactions, Transaction Processing, Telecommunications, Technical Support, Windows 7, Sales, PowerPoint, Team Building, Team Leadership, Outlook, Time Management
Education
University of Phoenix 2013 — 2016
Bachelor of Business Administration (BS), Human Resources Management/Personnel Administration, General, 3.5
University of Phoenix 2011 — 2013
Associate of Arts (AA), Health/Health Care Administration/Management, 3.25
Navy Federal Credit Union May 2014 - Present
Mediacom Communications May 2011 - May 2014
West Corporation September 2010 - April 2011
Pizza Hut April 2009 - July 2010
KB Toys September 2008 - February 2009
Skills
Call Centers, Telephone Skills, Customer Satisfaction, Microsoft Excel, Microsoft Word, Troubleshooting, Excellent interpersonal..., Intelligent and..., Fast Learner, Very Organized, Dependable Team Player, Dreamweaver, Adobe Fireworks, Microsoft Office, Highly responsible, Trust Worthy, Dependable, Communication, VoIP, Wireless, Internet, Customer Service, Internet Troubleshooting, Loan Servicing, Loans, Financial Transactions, Transaction Processing, Telecommunications, Technical Support, Windows 7, Sales, PowerPoint, Team Building, Team Leadership, Outlook, Time Management
Education
University of Phoenix 2013 — 2016
Bachelor of Business Administration (BS), Human Resources Management/Personnel Administration, General, 3.5
University of Phoenix 2011 — 2013
Associate of Arts (AA), Health/Health Care Administration/Management, 3.25
Vickie Kilgore Vickie Kilgore's West Corporation Experience October 2012 - December 2012
Job Course Developer at LsiSoft
Industry E-Learning
Experience
LsiSoft November 2014 - Present
DeAnza Financial Services July 2009 - January 2014
West Corporation October 2012 - December 2012
At&t October 2008 - May 2009
Perot Systems/Government Systems March 2008 - July 2008
Franchise Design Group, Inc. October 2003 - February 2008
AIS, Advanced Interactive Systems October 2002 - December 2002
Motorola, Inc., GTSS High Availability Wireless Platform Group January 2001 - March 2001
Tektronix February 2000 - May 2000
Alcatel-Lucent October 1999 - January 2000
Skills
TCP/IP, Vendor Management, Integration, Testing, Telecommunications, Software Development, Troubleshooting, Windows Server, VoIP, System Administration, Operating Systems, Active Directory, Servers, Wireless, IP, Wireless Networking, Networking, Training, Team Leadership, Software Documentation, Management, Visio, XP, Technical Support, Enterprise Software, CRM, Windows XP
Education
University of Northern Colorado 1984 — 1989
Masters, Instructional Technology
Utah State University 1979 — 1982
B.S., Spec.Education minor Educ.Technology
LsiSoft November 2014 - Present
DeAnza Financial Services July 2009 - January 2014
West Corporation October 2012 - December 2012
At&t October 2008 - May 2009
Perot Systems/Government Systems March 2008 - July 2008
Franchise Design Group, Inc. October 2003 - February 2008
AIS, Advanced Interactive Systems October 2002 - December 2002
Motorola, Inc., GTSS High Availability Wireless Platform Group January 2001 - March 2001
Tektronix February 2000 - May 2000
Alcatel-Lucent October 1999 - January 2000
Skills
TCP/IP, Vendor Management, Integration, Testing, Telecommunications, Software Development, Troubleshooting, Windows Server, VoIP, System Administration, Operating Systems, Active Directory, Servers, Wireless, IP, Wireless Networking, Networking, Training, Team Leadership, Software Documentation, Management, Visio, XP, Technical Support, Enterprise Software, CRM, Windows XP
Education
University of Northern Colorado 1984 — 1989
Masters, Instructional Technology
Utah State University 1979 — 1982
B.S., Spec.Education minor Educ.Technology
Daryl Watson Daryl Watson's West Corporation Experience March 2014 - July 2014
Job Care Associate
Industry Telecommunications
Experience
Alorica March 2015 - Present
DHS-USCIS July 2014 - December 2014
West Corporation March 2014 - July 2014
AAFES 2012 - March 2014
Staples March 2009 - November 2011
Blue Cross Blue Shield of South Carolina August 2004 - November 2008
Skills
Customer Service, Retail, Time Management, PowerPoint, Microsoft Excel, Inventory Control, Microsoft Word, Telephone Skills, Cashiering, Teamwork, Microsoft Office, Outlook, Customer Experience
Education
University of South Carolina-Columbia 2000 — 2004
Bachelor of Science (BS), Business Administration and Management, General
Alorica March 2015 - Present
DHS-USCIS July 2014 - December 2014
West Corporation March 2014 - July 2014
AAFES 2012 - March 2014
Staples March 2009 - November 2011
Blue Cross Blue Shield of South Carolina August 2004 - November 2008
Skills
Customer Service, Retail, Time Management, PowerPoint, Microsoft Excel, Inventory Control, Microsoft Word, Telephone Skills, Cashiering, Teamwork, Microsoft Office, Outlook, Customer Experience
Education
University of South Carolina-Columbia 2000 — 2004
Bachelor of Science (BS), Business Administration and Management, General
Shankar Pasala Shankar Pasala's West Corporation Experience 2008 - 2010
Job Peoplesoft Consultant at Ness Technologies
Industry Information Technology and Services
Experience
Ness Technologies 2010 - Present
West Corporation 2008 - 2010
ERP Analysts 2006 - 2008
Skills
ERP, SDLC, PeopleSoft, PeopleTools, PeopleCode, SQR, Crystal Reports, Financials, Oracle, DB2, Quality Center, Requirements Analysis, Production Support, XML Publisher, Data Migration, Systems Analysis, Oracle Applications, Data Warehousing, Informatica
Education
University of Nevada-Las Vegas
Master's degree, Computer Science
Ness Technologies 2010 - Present
West Corporation 2008 - 2010
ERP Analysts 2006 - 2008
Skills
ERP, SDLC, PeopleSoft, PeopleTools, PeopleCode, SQR, Crystal Reports, Financials, Oracle, DB2, Quality Center, Requirements Analysis, Production Support, XML Publisher, Data Migration, Systems Analysis, Oracle Applications, Data Warehousing, Informatica
Education
University of Nevada-Las Vegas
Master's degree, Computer Science
Jason Carlberg Jason Carlberg's West Corporation Experience August 2003 - May 2005
Job Lead Software Development Engineer at CSG International
Industry Information Services
Experience
CSG International January 2014 - Present
Infogroup August 2010 - January 2014
CSG International May 2005 - August 2010
West Corporation August 2003 - May 2005
Skills
C++, Unix, Databases, Oracle, Linux, Analysis, Tuxedo, MySQL, Software Development, Web Services, SQL, Testing, Integration, SOA, XML, PL/SQL, .NET, C#, PHP, Ruby on Rails, System Administration, Shell Scripting, Software Design, Web Applications
Education
University of Rochester 1999 — 2003
Bachelor of Science (B.S.), Computer Science
CSG International January 2014 - Present
Infogroup August 2010 - January 2014
CSG International May 2005 - August 2010
West Corporation August 2003 - May 2005
Skills
C++, Unix, Databases, Oracle, Linux, Analysis, Tuxedo, MySQL, Software Development, Web Services, SQL, Testing, Integration, SOA, XML, PL/SQL, .NET, C#, PHP, Ruby on Rails, System Administration, Shell Scripting, Software Design, Web Applications
Education
University of Rochester 1999 — 2003
Bachelor of Science (B.S.), Computer Science
Anthony McCollum Jr.'s West Corporation Experience 2010 - 2010
Job Support Consultant at Relias Learning
Industry Consumer Services
Experience
Relias Learning March 2014 - Present
Relias Learning December 2013 - March 2014
TCG Consulting July 2013 - September 2013
The Genesis Group February 2013 - May 2013
West Corporation 2010 - 2010
American Eagle Outfitters 2009 - 2010
Skills
Microsoft Office, Computer Proficiency, Salesforce Training, Interpersonal..., Consumer Behaviour, Marketing Research, Online Marketing, Newsletters, Team-oriented, Hardwork, Learning Quickly, Business Efficiency, Marketing Strategy, Social Media Marketing, SPSS, Teamwork
Education
University of North Carolina at Charlotte 2012 — 2013
Bachelor of Business Administration (B.B.A.), Marketing
Wake Technical Community College 2009 — 2012
Associate of Arts (A.A.), General Studies
Relias Learning March 2014 - Present
Relias Learning December 2013 - March 2014
TCG Consulting July 2013 - September 2013
The Genesis Group February 2013 - May 2013
West Corporation 2010 - 2010
American Eagle Outfitters 2009 - 2010
Skills
Microsoft Office, Computer Proficiency, Salesforce Training, Interpersonal..., Consumer Behaviour, Marketing Research, Online Marketing, Newsletters, Team-oriented, Hardwork, Learning Quickly, Business Efficiency, Marketing Strategy, Social Media Marketing, SPSS, Teamwork
Education
University of North Carolina at Charlotte 2012 — 2013
Bachelor of Business Administration (B.B.A.), Marketing
Wake Technical Community College 2009 — 2012
Associate of Arts (A.A.), General Studies
Rod Kempkes Rod Kempkes's West Corporation Experience July 2012 - Present
Job Chief Administration Officer at West Corporation
Industry Telecommunications
Experience
West Corporation July 2012 - Present
West Corporation October 2006 - July 2012
West Teleservices October 2000 - October 2006
West Telemarketing October 1989 - October 2000
CPA 1986 - 1989
Skills
Telecommunications, Strategic Planning, Call Center, Process Improvement, Executive Management, Leadership, Call Centers, Entrepreneurship, Outsourcing, Business Development, Strategy, CRM, Customer Service, Product Development, Sales, Human Resources, P&L Management, Employee Relations, Management, Strategic Partnerships
Education
University of Nebraska-Lincoln
West Corporation July 2012 - Present
West Corporation October 2006 - July 2012
West Teleservices October 2000 - October 2006
West Telemarketing October 1989 - October 2000
CPA 1986 - 1989
Skills
Telecommunications, Strategic Planning, Call Center, Process Improvement, Executive Management, Leadership, Call Centers, Entrepreneurship, Outsourcing, Business Development, Strategy, CRM, Customer Service, Product Development, Sales, Human Resources, P&L Management, Employee Relations, Management, Strategic Partnerships
Education
University of Nebraska-Lincoln
Meagan Brockmeier Meagan Brockmeier's West Corporation Experience 2011 - 2012
Job Unemployed but actively seeking at Currently Unemployed
Industry Telecommunications
Experience
Currently Unemployed May 2012 - Present
West Corporation 2011 - 2012
RadioShack February 2010 - 2011
Sonic June 2009 - September 2009
Skills
Call Center, Managerial, Microsoft Office, Cellular Communications, Snowboarding, Team Leadership, Skateboarding, Front Office, Cashiering, Delegation
Education
University of Phoenix 2012 — 2014
Associate of Business, Business Administration and Management, General
Carson High School 2006 — 2010
Currently Unemployed May 2012 - Present
West Corporation 2011 - 2012
RadioShack February 2010 - 2011
Sonic June 2009 - September 2009
Skills
Call Center, Managerial, Microsoft Office, Cellular Communications, Snowboarding, Team Leadership, Skateboarding, Front Office, Cashiering, Delegation
Education
University of Phoenix 2012 — 2014
Associate of Business, Business Administration and Management, General
Carson High School 2006 — 2010
K. Spaulding K. Spaulding's West Corporation Experience September 2012 - March 2013
Job NE IP Cust Serv & Problem Res Rep II at Convergys
Industry Consumer Services
Experience
Convergys May 2013 - Present
TeleTech November 2012 - April 2013
West Corporation September 2012 - March 2013
Happy Faces April 2010 - March 2012
Convergys December 2006 - May 2008
PRC, LLC August 2002 - October 2005
Skills
Type 45 wpm, Microsoft Office, Microsoft Works, Microsoft Windows 98, Microsoft Office 2003, Data Entry, Call Center, Outlook Express, Excel, Internet, Customer Service, Cashiering, Organizing, PowerPoint, Research, Retail, Problem Solving, Telecommunications, Teamwork, Call Centers
Education
University of Phoenix 2010 — 2016
Healthcare Admin, Healthcare Admin
American Sr High 1994 — 1998
Academic, Academic, 2.5
Convergys May 2013 - Present
TeleTech November 2012 - April 2013
West Corporation September 2012 - March 2013
Happy Faces April 2010 - March 2012
Convergys December 2006 - May 2008
PRC, LLC August 2002 - October 2005
Skills
Type 45 wpm, Microsoft Office, Microsoft Works, Microsoft Windows 98, Microsoft Office 2003, Data Entry, Call Center, Outlook Express, Excel, Internet, Customer Service, Cashiering, Organizing, PowerPoint, Research, Retail, Problem Solving, Telecommunications, Teamwork, Call Centers
Education
University of Phoenix 2010 — 2016
Healthcare Admin, Healthcare Admin
American Sr High 1994 — 1998
Academic, Academic, 2.5
suzanne dewling suzanne dewling's West Corporation Experience January 2009 - January 2014
Job Graduate Medical Billing and Coding
Industry Hospital & Health Care
Experience
Daytona College 2013 - Present
West Corporation January 2009 - January 2014
Education
University of Phoenix 2009 — 2012
Associate's Degree, Business Administration and Management, General, Junior
Daytona College 2013 - Present
West Corporation January 2009 - January 2014
Education
University of Phoenix 2009 — 2012
Associate's Degree, Business Administration and Management, General, Junior
Vanessa Sanford-Roquemore Vanessa Sanford-Roquemore's West Corporation Experience January 2009 - January 2010
Job CSC at Banfield Pet Hospital
Industry Veterinary
Experience
Shoe Haven 2013 - Present
Banfield Pet Hospital March 2010 - Present
West Corporation January 2009 - January 2010
Buffalo Wild Wings August 2007 - January 2009
Skills
Telecommunications, Medical Records, Customer Service, Medical Billing, Quality Assurance, Retention Strategies, Bookkeeping, Pharmacy, Employee Training, Logistics, Supply Chain Management, Value Chain Management, Team Leadership, Telephone Skills, Process Scheduler, Training, Invoicing, Event Planning, Customer Satisfaction, Software Documentation, Data Entry, Access, Leadership, Inventory Management, Teamwork, Customer Retention, Cross-functional Team..., CRM, Analysis, Administration, Call Centers, Time Management, Customer Experience, Team Building, Vendor Management, Client Education, Outlook, Sales Operations, Budgets, Process Improvement, Office Management, Inventory Control, Microsoft Office, Microsoft Excel, Strategic Planning, Sales, Hiring, Business Planning, Project Planning, Coaching
Education
University of Phoenix 2014 — 2016
Master's degree, Mental Health Counseling/Counselor
University of Phoenix 2009 — 2014
Bachelor's degree, International Business/Trade/Commerce
Shoe Haven 2013 - Present
Banfield Pet Hospital March 2010 - Present
West Corporation January 2009 - January 2010
Buffalo Wild Wings August 2007 - January 2009
Skills
Telecommunications, Medical Records, Customer Service, Medical Billing, Quality Assurance, Retention Strategies, Bookkeeping, Pharmacy, Employee Training, Logistics, Supply Chain Management, Value Chain Management, Team Leadership, Telephone Skills, Process Scheduler, Training, Invoicing, Event Planning, Customer Satisfaction, Software Documentation, Data Entry, Access, Leadership, Inventory Management, Teamwork, Customer Retention, Cross-functional Team..., CRM, Analysis, Administration, Call Centers, Time Management, Customer Experience, Team Building, Vendor Management, Client Education, Outlook, Sales Operations, Budgets, Process Improvement, Office Management, Inventory Control, Microsoft Office, Microsoft Excel, Strategic Planning, Sales, Hiring, Business Planning, Project Planning, Coaching
Education
University of Phoenix 2014 — 2016
Master's degree, Mental Health Counseling/Counselor
University of Phoenix 2009 — 2014
Bachelor's degree, International Business/Trade/Commerce
Cornelius Waller Cornelius Waller's West Corporation Experience October 2014 - Present
Job Data Center Administrator at West Corporation
Industry Computer Networking
Experience
West Corporation October 2014 - Present
Volt (VMC) February 2014 - October 2014
TradeSTAR, Inc July 2013 - January 2014
Insight Global January 2013 - April 2013
Charter Communications May 2012 - November 2012
TRC Staffing Services, Inc. March 2012 - May 2012
Skills
Troubleshooting, Networking, Computer Hardware, Routers, Switches, Servers, A+ Certified, Software Installation, Cabling, Information Technology, Network Administration, Help Desk Support, Customer Service, Electronics, Cat5, XP, Wireless Networking, Windows 7, Active Directory, Network Security, TCP/IP, Cisco Technologies, Data Center Operations, Data Center..., Data Center Management
Education
University of Phoenix 2011 — 2013
Bachelor's, IT/Software Engineering
University of Phoenix 2009 — 2011
Associates, IT and Networking
U.S. Navy A School 1989 — 1991
Military Diploma, Avaition Electronics
West Corporation October 2014 - Present
Volt (VMC) February 2014 - October 2014
TradeSTAR, Inc July 2013 - January 2014
Insight Global January 2013 - April 2013
Charter Communications May 2012 - November 2012
TRC Staffing Services, Inc. March 2012 - May 2012
Skills
Troubleshooting, Networking, Computer Hardware, Routers, Switches, Servers, A+ Certified, Software Installation, Cabling, Information Technology, Network Administration, Help Desk Support, Customer Service, Electronics, Cat5, XP, Wireless Networking, Windows 7, Active Directory, Network Security, TCP/IP, Cisco Technologies, Data Center Operations, Data Center..., Data Center Management
Education
University of Phoenix 2011 — 2013
Bachelor's, IT/Software Engineering
University of Phoenix 2009 — 2011
Associates, IT and Networking
U.S. Navy A School 1989 — 1991
Military Diploma, Avaition Electronics
Sing Hwa (Luther) Lee Sing Hwa (Luther) Lee's West Corporation Experience March 2014 - Present
Job Student at University of NebraskaLincoln
Industry Computer Software
Experience
West Corporation March 2014 - Present
Skills
SQL, Customer Service, Java, MySQL, JavaScript, C++, C, XML, Eclipse, Algorithms, Programming, HTML, Computer Science, Microsoft Word
Education
University of Nebraska-Lincoln 2011 — 2013
Bachelor of Science (BS), Mathematics and Computer Science
Help university college 2009 — 2010
West Corporation March 2014 - Present
Skills
SQL, Customer Service, Java, MySQL, JavaScript, C++, C, XML, Eclipse, Algorithms, Programming, HTML, Computer Science, Microsoft Word
Education
University of Nebraska-Lincoln 2011 — 2013
Bachelor of Science (BS), Mathematics and Computer Science
Help university college 2009 — 2010
Billy Krause Billy Krause's West Corporation Experience March 2014 - Present
Job Global Account Manager at InterCall
Industry Marketing and Advertising
Experience
West Corporation March 2014 - Present
OPTION Model and Media / Seattle Models Guild May 2011 - Present
The Roanoke Inn May 2012 - February 2014
K-Rock FM 95.5 Radio Network October 2011 - April 2012
Blaauwberg Cardinals October 2010 - April 2011
Victoria Seals / Chico Outlaws / St. George Roadrunners June 2008 - September 2010
Costco Wholesale November 2008 - March 2009
EXPRESS December 2005 - January 2007
Starbucks May 2005 - August 2005
Washington Awards May 2004 - August 2004
Skills
Sales, Marketing, Coaching, Customer Service, PowerPoint, Retail, Marketing Strategy, Leadership, Management, Photography, Microsoft Office, Microsoft Word, Retail Sales, Microsoft Excel, Marketing Communications, Sports, Social Media, CRM, SaaS, UCaaS, Infrastructure, Digital Media Services, Enterprise Software, Unified Messaging, Unified Communications, Lead Generation, Webcasting, Video Conferencing, Pipeline Management, Channel Partners, Strategic Partnerships, Partner Management, Delivering ROI, TCO reduction, Cold Calling, Big Data Analytics
Education
University of Portland 2003 — 2008
Bachelor of Arts (B.A.), Marketing/Marketing Management, General
University of Portland 2003 — 2008
Bachelor’s Degree, Marketing/Marketing Management, General
Mercer Island High School 1999 — 2003
High School Diploma
West Corporation March 2014 - Present
OPTION Model and Media / Seattle Models Guild May 2011 - Present
The Roanoke Inn May 2012 - February 2014
K-Rock FM 95.5 Radio Network October 2011 - April 2012
Blaauwberg Cardinals October 2010 - April 2011
Victoria Seals / Chico Outlaws / St. George Roadrunners June 2008 - September 2010
Costco Wholesale November 2008 - March 2009
EXPRESS December 2005 - January 2007
Starbucks May 2005 - August 2005
Washington Awards May 2004 - August 2004
Skills
Sales, Marketing, Coaching, Customer Service, PowerPoint, Retail, Marketing Strategy, Leadership, Management, Photography, Microsoft Office, Microsoft Word, Retail Sales, Microsoft Excel, Marketing Communications, Sports, Social Media, CRM, SaaS, UCaaS, Infrastructure, Digital Media Services, Enterprise Software, Unified Messaging, Unified Communications, Lead Generation, Webcasting, Video Conferencing, Pipeline Management, Channel Partners, Strategic Partnerships, Partner Management, Delivering ROI, TCO reduction, Cold Calling, Big Data Analytics
Education
University of Portland 2003 — 2008
Bachelor of Arts (B.A.), Marketing/Marketing Management, General
University of Portland 2003 — 2008
Bachelor’s Degree, Marketing/Marketing Management, General
Mercer Island High School 1999 — 2003
High School Diploma
Jim Hodge Jim Hodge's West Corporation Experience May 2011 - May 2012
Job Recruiter at Tecumseh Poultry LLC Smart Chicken
Industry Staffing and Recruiting
Experience
Tecumseh Poultry LLC - Smart Chicken June 2015 - Present
UPS June 2014 - Present
ManpowerGroup April 2013 - June 2014
Self February 2013 - April 2013
Convergys October 2012 - February 2013
West May 2012 - August 2012
West Corporation May 2011 - May 2012
Kiewit November 2010 - March 2011
Bright House Networks March 2006 - December 2008
Precision Response Corporation June 2005 - February 2006
Skills
Sourcing, Employee Relations, Negotiation, Compliance, Relocation, College Recruiting, Onboarding, Screening, Recruiting, Management, Team Building, Deferred Compensation, Leadership, Screening Resumes, Hiring, Job Descriptions, Human Resources, Talent Management, Interviews, Employee Benefits, Employee Engagement, Personnel Management, Technical Recruiting, Training, Temporary Placement, Temporary Staffing, Talent Acquisition, Program Management, Performance Management, Cold Calling, Contract Recruitment, Taleo, Applicant Tracking..., Internet Recruiting
Education
Almeda University 2002 — 2005
Bachelor of Administration, Business
University of Phoenix 1997 — 1999
Fremont Senior High
Tecumseh Poultry LLC - Smart Chicken June 2015 - Present
UPS June 2014 - Present
ManpowerGroup April 2013 - June 2014
Self February 2013 - April 2013
Convergys October 2012 - February 2013
West May 2012 - August 2012
West Corporation May 2011 - May 2012
Kiewit November 2010 - March 2011
Bright House Networks March 2006 - December 2008
Precision Response Corporation June 2005 - February 2006
Skills
Sourcing, Employee Relations, Negotiation, Compliance, Relocation, College Recruiting, Onboarding, Screening, Recruiting, Management, Team Building, Deferred Compensation, Leadership, Screening Resumes, Hiring, Job Descriptions, Human Resources, Talent Management, Interviews, Employee Benefits, Employee Engagement, Personnel Management, Technical Recruiting, Training, Temporary Placement, Temporary Staffing, Talent Acquisition, Program Management, Performance Management, Cold Calling, Contract Recruitment, Taleo, Applicant Tracking..., Internet Recruiting
Education
Almeda University 2002 — 2005
Bachelor of Administration, Business
University of Phoenix 1997 — 1999
Fremont Senior High
Eddie Barrett Eddie Barrett's West Corporation Experience 2003 - 2004
Job Director, Sales Training & Development
Industry Professional Training & Coaching
Experience
Zones, Inc. June 2014 - Present
BT January 2012 - June 2014
Cisco Systems April 2007 - December 2011
Clearwire March 2005 - March 2007
West Corporation 2003 - 2004
Web.com 2000 - 2003
Cydcor USA 1998 - 2000
Cydcor USA 1997 - 1998
Skills
Channel, Sales Enablement, Sales, Selling Skills, Solution Selling, Telepresence, Unified Communications, Video Conferencing, Salesforce.com, Managed Services, Account Management, Telecommunications, Channel Partners, Go-to-market Strategy, Lead Generation, Management, Strategy, Sales Operations, Enterprise Software, Sales Process, Business Development, Training
Education
University of Oregon 1993 — 1997
BA, Advertising
University of Phoenix 1999 — 2001
MBA, Global Management
University of Oslo (UiO) 2008 — 2008
Global Studies Program Certification
Zones, Inc. June 2014 - Present
BT January 2012 - June 2014
Cisco Systems April 2007 - December 2011
Clearwire March 2005 - March 2007
West Corporation 2003 - 2004
Web.com 2000 - 2003
Cydcor USA 1998 - 2000
Cydcor USA 1997 - 1998
Skills
Channel, Sales Enablement, Sales, Selling Skills, Solution Selling, Telepresence, Unified Communications, Video Conferencing, Salesforce.com, Managed Services, Account Management, Telecommunications, Channel Partners, Go-to-market Strategy, Lead Generation, Management, Strategy, Sales Operations, Enterprise Software, Sales Process, Business Development, Training
Education
University of Oregon 1993 — 1997
BA, Advertising
University of Phoenix 1999 — 2001
MBA, Global Management
University of Oslo (UiO) 2008 — 2008
Global Studies Program Certification
Mario Bradley Mario Bradley's West Corporation Experience April 2010 - Present
Job Customer Service Representative at West Corporation
Industry Telecommunications
Experience
West Corporation April 2010 - Present
United States Air Force January 2008 - March 2010
United States Air Force July 2006 - December 2007
Skills
Music Production, Songwriting, Customer Service, Radio Broadcasting, Television Studio..., Writing
Education
University of Phoenix 2008 — 2010
Master's, Business Administration
West Corporation April 2010 - Present
United States Air Force January 2008 - March 2010
United States Air Force July 2006 - December 2007
Skills
Music Production, Songwriting, Customer Service, Radio Broadcasting, Television Studio..., Writing
Education
University of Phoenix 2008 — 2010
Master's, Business Administration
William Bullard William Bullard's West Corporation Experience May 2008 - March 2015
Job Infrastructure Administrator
Industry Telecommunications
Experience
Mobile County, Alabama March 2015 - Present
William Bullard's IT Solutions, Mobile. January 2005 - Present
West Corporation May 2008 - March 2015
Education Corporation of America October 2006 - May 2008
Skills
Active Directory, Servers, Windows Server, SCCM, Networking, Disaster Recovery, Auditing, Compliance, SQL, Telecommunications, Call Centers, IIS, SharePoint, Visual Studio, Microsoft SQL Server, Windows, Linux, VMware, MDT, Cisco Technologies, Troubleshooting, System Administration, Cisco IOS, Cisco Routers, Cisco Security
Education
University of South Alabama
Virginia College at
Associate of Science Degree, Administrative Office Management, 4.0
Mobile County, Alabama March 2015 - Present
William Bullard's IT Solutions, Mobile. January 2005 - Present
West Corporation May 2008 - March 2015
Education Corporation of America October 2006 - May 2008
Skills
Active Directory, Servers, Windows Server, SCCM, Networking, Disaster Recovery, Auditing, Compliance, SQL, Telecommunications, Call Centers, IIS, SharePoint, Visual Studio, Microsoft SQL Server, Windows, Linux, VMware, MDT, Cisco Technologies, Troubleshooting, System Administration, Cisco IOS, Cisco Routers, Cisco Security
Education
University of South Alabama
Virginia College at
Associate of Science Degree, Administrative Office Management, 4.0
Dawn Murrain Dawn Murrain's West Corporation Experience March 2008 - August 2013
Job Executive Administrative Assistant at Children's Healthcare of Atlanta
Industry Hospital & Health Care
Experience
West Corporation March 2008 - August 2013
Ford Motor Company June 1995 - May 2008
Skills
Microsoft Office, Microsoft Word, Customer Service, PowerPoint, Research, Windows, HTML, Strategic Planning, Team Building, Social Media, Project Management, Event Planning, Event Management, Team Leadership, Data Entry, Troubleshooting, Outlook, Microsoft Excel, Access, Customer Satisfaction, Administration, Teamwork, Process Scheduler, System Administration, Inventory Management, Call Centers, Social Media Marketing, Healthcare, Human Resources, Administrative..., Telephone Skills, Process Improvement
Education
University of Phoenix 2012 — 2014
Master of Business Administration (MBA), Health/Health Care Administration/Management
University of Phoenix 2008 — 2012
Bachelor of Science (BS), Health/Health Care Administration/Management
West Corporation March 2008 - August 2013
Ford Motor Company June 1995 - May 2008
Skills
Microsoft Office, Microsoft Word, Customer Service, PowerPoint, Research, Windows, HTML, Strategic Planning, Team Building, Social Media, Project Management, Event Planning, Event Management, Team Leadership, Data Entry, Troubleshooting, Outlook, Microsoft Excel, Access, Customer Satisfaction, Administration, Teamwork, Process Scheduler, System Administration, Inventory Management, Call Centers, Social Media Marketing, Healthcare, Human Resources, Administrative..., Telephone Skills, Process Improvement
Education
University of Phoenix 2012 — 2014
Master of Business Administration (MBA), Health/Health Care Administration/Management
University of Phoenix 2008 — 2012
Bachelor of Science (BS), Health/Health Care Administration/Management
Blake Schultz's West Corporation Experience Senior Product Manager - TechnologyWest CorporationMarch 2006 - Present
Job Senior Product Manager at West
Industry Telecommunications
Experience
West Corporation Senior Product Manager - TechnologyWest CorporationMarch 2006 - Present
Mentor Graphics June 2003 - March 2006
Howard Industries July 2002 - June 2003
Konica Minolta January 2000 - June 2002
Skills
Product Management, Product Development, Product Marketing, Business Development, Cross-functional Team..., Solution Selling, SaaS, Enterprise Software, Marketing, Leadership, Team Leadership, Account Management, Strategic Planning, Sales, Competitive Analysis, Software Development, Process Improvement, Product Launch, Direct Sales, CRM, Salesforce.com
Education
University of South Alabama 2006 — 2009
MBA, Business
University of South Alabama 1998 — 2001
BS, Computer Engineering
West Corporation Senior Product Manager - TechnologyWest CorporationMarch 2006 - Present
Mentor Graphics June 2003 - March 2006
Howard Industries July 2002 - June 2003
Konica Minolta January 2000 - June 2002
Skills
Product Management, Product Development, Product Marketing, Business Development, Cross-functional Team..., Solution Selling, SaaS, Enterprise Software, Marketing, Leadership, Team Leadership, Account Management, Strategic Planning, Sales, Competitive Analysis, Software Development, Process Improvement, Product Launch, Direct Sales, CRM, Salesforce.com
Education
University of South Alabama 2006 — 2009
MBA, Business
University of South Alabama 1998 — 2001
BS, Computer Engineering
Doug Dvorak Doug Dvorak's West Corporation Experience September 2006 - February 2008
Job Success Manager for Patient Financial and Access Services at Cleveland Clinic
Industry Hospital & Health Care
Experience
Cleveland Clinic April 2014 - Present
Cleveland Clinic December 2012 - April 2014
Cleveland Clinic February 2012 - December 2012
Cleveland Clinic February 2009 - February 2012
West Corporation September 2006 - February 2008
West Corporation July 2006 - February 2008
West Corporation April 2006 - July 2006
Cleveland Clinic July 1993 - November 2002
Skills
Workforce Management, Project Management, Project Coordination, Project Estimation, Project Planning, Software Project..., Project Delivery, Scheduling, Schedules, Forecasting, Demand Forecasting, Trend Forecasting, Economic Forecasting, Problem Solving, management, Organizing, Customer Satisfaction, Customer Retention, Call Center, Windows, Microsoft Office, certified computer..., Management, Customer Service, Call Centers, Access, Healthcare, Strategic Planning, Data Analysis, Process Improvement, Healthcare Information..., Hospitals, Training
Education
Aspect Vendor Training 2013 — 2013
WFM Configuration Training, Complete
Aspect Vendor Training 2013 — 2013
Advanced Forecasting/Advanced Scheduling, Complete
Aspect Vendor Training 2013 — 2013
Advanced Forecasting and Scheduling, Workforce Management Essentials, Complete
Aspect Vendor Training UIP 2012 — 2012
Vendor Certified, Aspect Vendor Training for UIP, Complete
University of Phoenix 2006 — 2011
Bachelor of Science in Business, Global Business Management
University of Phoenix 2006 — 2009
Associate of Arts, International Business
AMT, Inc. 2002 — 2004
Certifications, CompTIA and Microsoft Certifications
Trumbull County Joint Vocational School 1993 — 1994
technical, Medical Assistant/Phlebotomy/EKG Technician
Cleveland Clinic Corporate Project Management Training 2015 — 2015
Project Management, Passed
Cleveland Clinic April 2014 - Present
Cleveland Clinic December 2012 - April 2014
Cleveland Clinic February 2012 - December 2012
Cleveland Clinic February 2009 - February 2012
West Corporation September 2006 - February 2008
West Corporation July 2006 - February 2008
West Corporation April 2006 - July 2006
Cleveland Clinic July 1993 - November 2002
Skills
Workforce Management, Project Management, Project Coordination, Project Estimation, Project Planning, Software Project..., Project Delivery, Scheduling, Schedules, Forecasting, Demand Forecasting, Trend Forecasting, Economic Forecasting, Problem Solving, management, Organizing, Customer Satisfaction, Customer Retention, Call Center, Windows, Microsoft Office, certified computer..., Management, Customer Service, Call Centers, Access, Healthcare, Strategic Planning, Data Analysis, Process Improvement, Healthcare Information..., Hospitals, Training
Education
Aspect Vendor Training 2013 — 2013
WFM Configuration Training, Complete
Aspect Vendor Training 2013 — 2013
Advanced Forecasting/Advanced Scheduling, Complete
Aspect Vendor Training 2013 — 2013
Advanced Forecasting and Scheduling, Workforce Management Essentials, Complete
Aspect Vendor Training UIP 2012 — 2012
Vendor Certified, Aspect Vendor Training for UIP, Complete
University of Phoenix 2006 — 2011
Bachelor of Science in Business, Global Business Management
University of Phoenix 2006 — 2009
Associate of Arts, International Business
AMT, Inc. 2002 — 2004
Certifications, CompTIA and Microsoft Certifications
Trumbull County Joint Vocational School 1993 — 1994
technical, Medical Assistant/Phlebotomy/EKG Technician
Cleveland Clinic Corporate Project Management Training 2015 — 2015
Project Management, Passed
Jennifer Nichols Jennifer Nichols's West Corporation Experience October 2008 - May 2014
Job Talent Specialist at Dean Health Plan, Inc.
Industry Human Resources
Experience
Dean Health Plan, Inc. June 2014 - Present
West Corporation October 2008 - May 2014
Optical Edge Inc August 2004 - June 2008
Walman Optical Inc October 2000 - October 2004
Skills
President's Club Member, Keyboarding, B2B Sales, Salary Negotiation, Client Negotiation, Business Communications, AAP, Behavioral Interviewing, Performance Analysis, Performance Management, Performance Improvement, Performance Appraisal, Performance Measurement, College Recruiting, Recruitment Advertising, Recruitment/Retention, Sales Operations, Inside Sales, Sales Process, Client Communication, Client Relationship..., Personnel Supervision, Personnel Development, Personnel Recruiting, Records Management, Record Keeping, Recruiting, B2B, CRM, Talent Acquisition, Hiring, Benefits Administration, Negotiation, Sales, Personal Development, Training, Personnel Selection, Management, Benefits Negotiation, Employee Training, Program Management, Applicant Tracking..., Lead Generation, Customer Retention, Interviews
Education
University of Phoenix 2014 — 2016
Bachelor’s Degree
University of Phoenix
Associates
University of Wisconsin-Green Bay
Nursing
Dean Health Plan, Inc. June 2014 - Present
West Corporation October 2008 - May 2014
Optical Edge Inc August 2004 - June 2008
Walman Optical Inc October 2000 - October 2004
Skills
President's Club Member, Keyboarding, B2B Sales, Salary Negotiation, Client Negotiation, Business Communications, AAP, Behavioral Interviewing, Performance Analysis, Performance Management, Performance Improvement, Performance Appraisal, Performance Measurement, College Recruiting, Recruitment Advertising, Recruitment/Retention, Sales Operations, Inside Sales, Sales Process, Client Communication, Client Relationship..., Personnel Supervision, Personnel Development, Personnel Recruiting, Records Management, Record Keeping, Recruiting, B2B, CRM, Talent Acquisition, Hiring, Benefits Administration, Negotiation, Sales, Personal Development, Training, Personnel Selection, Management, Benefits Negotiation, Employee Training, Program Management, Applicant Tracking..., Lead Generation, Customer Retention, Interviews
Education
University of Phoenix 2014 — 2016
Bachelor’s Degree
University of Phoenix
Associates
University of Wisconsin-Green Bay
Nursing
Monica Carlisle's West Corporation Experience October 2007 - January 2013
Job Experienced Work At Home & Call Center Customer Service Rep and Virtual Assistant
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services Customer Service Representative and TrainerSutherland Global ServicesJanuary 2013 - Present
West Corporation October 2007 - January 2013
TreadMasters Fitness Sales & Service May 2004 - September 2007
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 1998 - June 1999
Skills
Customer Service, Call Centers, Customer Experience, Medical Billing, Telephone Skills, Data Entry, Virtual Teams, Team Leadership, Team Management, Employee Training, Administrative..., Office Management, Office Administration, Microsoft Office, Training, Customer Satisfaction, Leadership, Management, Recruiting
Education
University of Phoenix 2006 — 2010
Bachelor's of Science, Business, Management, Marketing, and Related Support Services
Anniston High School 1986 — 1990
Diploma, Basic Course Studied
Sutherland Global Services Customer Service Representative and TrainerSutherland Global ServicesJanuary 2013 - Present
West Corporation October 2007 - January 2013
TreadMasters Fitness Sales & Service May 2004 - September 2007
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 1998 - June 1999
Skills
Customer Service, Call Centers, Customer Experience, Medical Billing, Telephone Skills, Data Entry, Virtual Teams, Team Leadership, Team Management, Employee Training, Administrative..., Office Management, Office Administration, Microsoft Office, Training, Customer Satisfaction, Leadership, Management, Recruiting
Education
University of Phoenix 2006 — 2010
Bachelor's of Science, Business, Management, Marketing, and Related Support Services
Anniston High School 1986 — 1990
Diploma, Basic Course Studied
Crystal Standifer's West Corporation Experience December 2007 - December 2009
Job Customer Service/Hospitality/Food Service
Industry Human Resources
Experience
Cbm Managed Services, Catering by Marlins November 2014 - Present
NCO Group September 2010 - February 2011
The Home Depot January 2009 - September 2010
West Corporation December 2007 - December 2009
Family Medicine & Associates LLC December 2008 - February 2009
JCPenney September 2005 - August 2007
Skills
Microsoft Office, Internet, Able To Multi-task, Cpr Certified, Medical Terminology, Medical Transcription, Telephone Skills, Teamwork, Phone Etiquette, Fax, Copying, Time Management, Independent Thinker, Professionalism, HIPAA, Customer Satisfaction, Retail, Cash Handling, Order Processing, Data Entry, Call Center, Customer Service, Team Building, Technical Support, Typing
Education
University of Phoenix 2014 — 2016
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
University of Phoenix 2014 — 2016
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
American Public University System 2012 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
Everest College 2008 — 2009
M.A.A (Diploma), Medical Administraton, 4.0
Cbm Managed Services, Catering by Marlins November 2014 - Present
NCO Group September 2010 - February 2011
The Home Depot January 2009 - September 2010
West Corporation December 2007 - December 2009
Family Medicine & Associates LLC December 2008 - February 2009
JCPenney September 2005 - August 2007
Skills
Microsoft Office, Internet, Able To Multi-task, Cpr Certified, Medical Terminology, Medical Transcription, Telephone Skills, Teamwork, Phone Etiquette, Fax, Copying, Time Management, Independent Thinker, Professionalism, HIPAA, Customer Satisfaction, Retail, Cash Handling, Order Processing, Data Entry, Call Center, Customer Service, Team Building, Technical Support, Typing
Education
University of Phoenix 2014 — 2016
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
University of Phoenix 2014 — 2016
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
American Public University System 2012 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
Everest College 2008 — 2009
M.A.A (Diploma), Medical Administraton, 4.0
Bryan Wright Bryan Wright's West Corporation Experience June 2014 - November 2014
Job Production DBA at First Data Corporation
Industry Information Services
Experience
First Data Corporation November 2014 - Present
West Corporation June 2014 - November 2014
Trustmark Companies August 2012 - June 2014
Central States Indemnity September 2011 - August 2012
Blue Cross Blue Shield of Nebraska April 2010 - September 2011
Wells Fargo July 2009 - April 2010
Real Capital Analytics January 2008 - May 2009
Ebates September 2006 - July 2007
Lawrence Livermore National Laboratory August 2005 - November 2005
Cottage Bakery May 2005 - October 2005
Skills
Microsoft SQL Server, T-SQL, SSIS, Access, JavaScript, Software, Photoshop, Outlook, Projects, Illustrator, SQL, Databases, Data Warehousing, Agile Methodologies, SSRS, Data Modeling, Business Intelligence, Database Design, Database Administration, Business Analysis, ETL, Servers, Analysis, Relational Databases, PL/SQL, ALM, Unix, .NET, Software Development, Software Documentation, Windows Server, Testing, Systems Analysis, Web Applications, DB2, Oracle, XML, TFS, Performance Tuning, Visual Basic, Data Migration, Management, SDLC
Education
University of Phoenix 2000 — 2002
Information Technology
Sillicon Valley College 1999 — 2000
Graphic Design
First Data Corporation November 2014 - Present
West Corporation June 2014 - November 2014
Trustmark Companies August 2012 - June 2014
Central States Indemnity September 2011 - August 2012
Blue Cross Blue Shield of Nebraska April 2010 - September 2011
Wells Fargo July 2009 - April 2010
Real Capital Analytics January 2008 - May 2009
Ebates September 2006 - July 2007
Lawrence Livermore National Laboratory August 2005 - November 2005
Cottage Bakery May 2005 - October 2005
Skills
Microsoft SQL Server, T-SQL, SSIS, Access, JavaScript, Software, Photoshop, Outlook, Projects, Illustrator, SQL, Databases, Data Warehousing, Agile Methodologies, SSRS, Data Modeling, Business Intelligence, Database Design, Database Administration, Business Analysis, ETL, Servers, Analysis, Relational Databases, PL/SQL, ALM, Unix, .NET, Software Development, Software Documentation, Windows Server, Testing, Systems Analysis, Web Applications, DB2, Oracle, XML, TFS, Performance Tuning, Visual Basic, Data Migration, Management, SDLC
Education
University of Phoenix 2000 — 2002
Information Technology
Sillicon Valley College 1999 — 2000
Graphic Design
Meagan Maxwell Meagan Maxwell's West Corporation Experience December 2011 - May 2012
Job Activities Data Specialist at Girl Scouts of Eastern Oklahoma
Industry Nonprofit Organization Management
Experience
Girl Scouts of Eastern Oklahoma July 2013 - Present
Girl Scouts of Eastern Oklahoma December 2012 - Present
West Corporation December 2011 - May 2012
West Corporation April 2010 - December 2011
Skills
Research, Data Entry, Facebook, Microsoft Office, PowerPoint, Customer Service, Social Media Marketing
Education
University of Phoenix
Girl Scouts of Eastern Oklahoma July 2013 - Present
Girl Scouts of Eastern Oklahoma December 2012 - Present
West Corporation December 2011 - May 2012
West Corporation April 2010 - December 2011
Skills
Research, Data Entry, Facebook, Microsoft Office, PowerPoint, Customer Service, Social Media Marketing
Education
University of Phoenix
Jacqueline Floyd's West Corporation Experience January 2008 - June 2009
Job Senior Financial Service Representative at E*TRADE Financial
Industry Executive Office
Experience
E*TRADE Financial Corporation January 2015 - Present
CMD / Reed Construction Data September 2014 - November 2014
American Water 2013 - 2014
University of South Alabama November 2011 - December 2012
Sears Holdings Corporation April 2010 - January 2011
West Corporation January 2008 - June 2009
Skills
Accounts Receivable, New Hire Training, Development Of Employees, Performance Audits, IT Systems Training, Project Management, Microsoft Office Suite
Education
University of South Alabama 2009 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
E*TRADE Financial Corporation January 2015 - Present
CMD / Reed Construction Data September 2014 - November 2014
American Water 2013 - 2014
University of South Alabama November 2011 - December 2012
Sears Holdings Corporation April 2010 - January 2011
West Corporation January 2008 - June 2009
Skills
Accounts Receivable, New Hire Training, Development Of Employees, Performance Audits, IT Systems Training, Project Management, Microsoft Office Suite
Education
University of South Alabama 2009 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Sarah Reimnitz Christensen's West Corporation Experience January 2004 - June 2005
Job Seeking employment
Industry Insurance
Experience
First Data April 2013 - February 2015
Pharmaceutical Technologies, Inc. 2009 - 2013
Sitel October 2007 - December 2009
Prime Therapeutics June 2005 - October 2006
West Corporation January 2004 - June 2005
Marriott International January 2002 - December 2003
Skills
Social Media, Customer Service, Process Improvement, Microsoft Excel, Management, Sales, Software Documentation, Microsoft Office
Education
University of Phoenix 2006 — 2007
Business Administration and Management, General
First Data April 2013 - February 2015
Pharmaceutical Technologies, Inc. 2009 - 2013
Sitel October 2007 - December 2009
Prime Therapeutics June 2005 - October 2006
West Corporation January 2004 - June 2005
Marriott International January 2002 - December 2003
Skills
Social Media, Customer Service, Process Improvement, Microsoft Excel, Management, Sales, Software Documentation, Microsoft Office
Education
University of Phoenix 2006 — 2007
Business Administration and Management, General
Weyler Flores Weyler Flores's West Corporation Experience March 2011 - September 2013
Job Network Engineer Intern at Union Pacific Railroad
Industry Telecommunications
Experience
Union Pacific Railroad September 2013 - Present
West Corporation March 2011 - September 2013
US Navy August 2006 - November 2012
F & H Homes LLC November 2009 - February 2011
Skills
Cisco Routers, Cisco IOS, Network Security, Linux, Troubleshooting, Program Management, Cisco Technologies, TCP/IP, Switches, Programming, Networking, Java, C, Leadership, Electronics, SQL, Microsoft Office, Security Clearance
Education
University of Nebraska-Lincoln 2012 — 2016
Working towards a bachelor degree in, Computer Engineering, 3.66
Union Pacific Railroad September 2013 - Present
West Corporation March 2011 - September 2013
US Navy August 2006 - November 2012
F & H Homes LLC November 2009 - February 2011
Skills
Cisco Routers, Cisco IOS, Network Security, Linux, Troubleshooting, Program Management, Cisco Technologies, TCP/IP, Switches, Programming, Networking, Java, C, Leadership, Electronics, SQL, Microsoft Office, Security Clearance
Education
University of Nebraska-Lincoln 2012 — 2016
Working towards a bachelor degree in, Computer Engineering, 3.66
Jerry Broussard Jerry Broussard's West Corporation Experience May 2006 - December 2011
Job Driver
Industry Warehousing
Experience
United Cargo Packers And Movers July 2012 - Present
Beaumont Enterprise December 2011 - July 2012
West Corporation May 2006 - December 2011
Skills
Sales&Marketing, Collections, Deliveries, Techinical, Internet Troubleshooting, Great troubleshooting..., Automotive, Maintenance & Repair, Plumbing, Landscaping, Painting
Education
University of Phoenix 2013 — 2014
Associate's degree, Business, Management, Marketing, and Related Support Services
Stephen F Austin 1996 — 1997
GED, General Studies
United Cargo Packers And Movers July 2012 - Present
Beaumont Enterprise December 2011 - July 2012
West Corporation May 2006 - December 2011
Skills
Sales&Marketing, Collections, Deliveries, Techinical, Internet Troubleshooting, Great troubleshooting..., Automotive, Maintenance & Repair, Plumbing, Landscaping, Painting
Education
University of Phoenix 2013 — 2014
Associate's degree, Business, Management, Marketing, and Related Support Services
Stephen F Austin 1996 — 1997
GED, General Studies
Dina Shrestha Dina Shrestha's West Corporation Experience June 2015 - Present
Job Database Administrator at West Corporation
Industry Information Technology and Services
Experience
West Corporation June 2015 - Present
TeleVox Software June 2014 - June 2015
TeleVox Software March 2012 - August 2013
Medical Genetics 2007 - 2011
Skills
Microsoft SQL Server, SSIS, SSRS, .NET, Visual Studio, C#, Microsoft Project
Education
University of South Alabama
Master's degree, Information Systems
University of South Alabama
Bachelor of Science (B.S.), Biology
West Corporation June 2015 - Present
TeleVox Software June 2014 - June 2015
TeleVox Software March 2012 - August 2013
Medical Genetics 2007 - 2011
Skills
Microsoft SQL Server, SSIS, SSRS, .NET, Visual Studio, C#, Microsoft Project
Education
University of South Alabama
Master's degree, Information Systems
University of South Alabama
Bachelor of Science (B.S.), Biology
Leticia Rodriguez-Flores's West Corporation Experience June 2006 - February 2008
Job Senior Military Enrollment Advisor at University of Phoenix
Industry Higher Education
Experience
Sr. Enrollment Representative March 2008 - July 2015
West Corporation June 2006 - February 2008
Skills
Training, Leadership, Customer Service, Management, Human Resources, Quality Assurance, Recruiting, Team Leadership, Program Management, Cross-functional Team..., Higher Education, Admissions, Retail, Coaching, Call Centers, Operations Management, Policy, Adult Education, Veteran Affair Benefits, Interviews, Public Speaking, Team Building, Leadership Development
Education
University of Phoenix
Master of Business Administration, Human Resource Management
University of Phoenix
Bachelor of Science, Human Services
Sr. Enrollment Representative March 2008 - July 2015
West Corporation June 2006 - February 2008
Skills
Training, Leadership, Customer Service, Management, Human Resources, Quality Assurance, Recruiting, Team Leadership, Program Management, Cross-functional Team..., Higher Education, Admissions, Retail, Coaching, Call Centers, Operations Management, Policy, Adult Education, Veteran Affair Benefits, Interviews, Public Speaking, Team Building, Leadership Development
Education
University of Phoenix
Master of Business Administration, Human Resource Management
University of Phoenix
Bachelor of Science, Human Services
Brandon Teal Brandon Teal's West Corporation Experience 2012 - 2014
Job Founder and Chairman at River Valley Lyric Opera
Industry Music
Experience
River Valley Lyric Opera January 2015 - Present
Merrill Distributing Inc. September 2014 - Present
West Corporation 2012 - 2014
West Corporation 2012 - 2014
Skills
Event Management, Customer Service, Event Planning, Marketing, Microsoft Office, Social Media, Nonprofits, Public Relations, Public Speaking, Music, Opera, Singing
Education
University of Nevada-Las Vegas 2007 — 2009
Master of Music, Voice Performance
University of Wisconsin-Superior 2004 — 2007
Bachelor of Music, Voice Performance
University of Wisconsin-Marathon County 2001 — 2004
N/A, Music
River Valley Lyric Opera January 2015 - Present
Merrill Distributing Inc. September 2014 - Present
West Corporation 2012 - 2014
West Corporation 2012 - 2014
Skills
Event Management, Customer Service, Event Planning, Marketing, Microsoft Office, Social Media, Nonprofits, Public Relations, Public Speaking, Music, Opera, Singing
Education
University of Nevada-Las Vegas 2007 — 2009
Master of Music, Voice Performance
University of Wisconsin-Superior 2004 — 2007
Bachelor of Music, Voice Performance
University of Wisconsin-Marathon County 2001 — 2004
N/A, Music
Clint Curtis's West Corporation Experience March 2001 - December 2001
Job Senior Financial Management Associate at EY
Industry Accounting
Experience
EY November 2014 - Present
Residential Services, LP April 2005 - November 2014
Residential Services, LP December 2001 - April 2005
West Corporation March 2001 - December 2001
West Corporation May 2000 - March 2001
Hogan Information Services May 1998 - January 2000
Hogan Information Services May 1996 - March 1998
Skills
Analysis, Process Improvement, Operations Management, Team Leadership, Relationship Management, Management, Training
Education
University of Texas at Dallas - Naveen Jindal School of Management 2012 — 2014
MS, Accounting
University of Oklahoma - Price College of Business 1990 — 1996
BBA, Business Management, Human Resources emphasis, Economics minor
EY November 2014 - Present
Residential Services, LP April 2005 - November 2014
Residential Services, LP December 2001 - April 2005
West Corporation March 2001 - December 2001
West Corporation May 2000 - March 2001
Hogan Information Services May 1998 - January 2000
Hogan Information Services May 1996 - March 1998
Skills
Analysis, Process Improvement, Operations Management, Team Leadership, Relationship Management, Management, Training
Education
University of Texas at Dallas - Naveen Jindal School of Management 2012 — 2014
MS, Accounting
University of Oklahoma - Price College of Business 1990 — 1996
BBA, Business Management, Human Resources emphasis, Economics minor
Heidi Lee Munson Heidi Lee Munson's West Corporation Experience May 2011 - July 2012
Job Humbly contributing to prevention of diabetesrelated blindness
Industry Information Technology and Services
Experience
Intelligent Retinal Imaging Systems April 2015 - Present
Self Employed January 2008 - Present
West Notifications July 2012 - March 2015
West Notifications Group, Inc. July 2012 - November 2013
West Corporation May 2011 - July 2012
Silver Attache Analytics January 2011 - July 2012
West Business Services September 2010 - April 2011
West Business Services September 2000 - September 2010
Skills
Business Development, Strategic B2B Marketing, Health Care Business..., Federal Business..., CRM Optimization, Creative Strategy, Training & Development, Innovative Design, Servant Leadership, Professional Networking, Intellectual Property..., Channel Optimization, Public Speaking, Customer Engagement, Sales Management, Marketing Strategy, Business Strategy, Business Analysis, Strategic Thinking, Professional..., Healthcare, CRM, Analysis, Team Building, Employee Training, Integration, Strategic Planning, Budgets, Project Planning, Program Management, New Business Development, Solution Selling, Selling, Sales, Leadership, Training, Management, Account Management, Sales Operations, Lead Generation, Sales Process, Team Leadership, Marketing, Enterprise Software, Project Management, B2B, Business Intelligence, Business Networking, Intellectual Property, Cross-functional Team...
Education
University of Phoenix 2009 — 2011
MBA, Technology Management, 3.5
University of Phoenix 2007 — 2009
BS, Organizational Innovation
Western International University 2005 — 2006
Associates, Business Management
University of North Texas 1989 — 1992
History/Anthropology
West Potomac High School 1987 — 1988
Intelligent Retinal Imaging Systems April 2015 - Present
Self Employed January 2008 - Present
West Notifications July 2012 - March 2015
West Notifications Group, Inc. July 2012 - November 2013
West Corporation May 2011 - July 2012
Silver Attache Analytics January 2011 - July 2012
West Business Services September 2010 - April 2011
West Business Services September 2000 - September 2010
Skills
Business Development, Strategic B2B Marketing, Health Care Business..., Federal Business..., CRM Optimization, Creative Strategy, Training & Development, Innovative Design, Servant Leadership, Professional Networking, Intellectual Property..., Channel Optimization, Public Speaking, Customer Engagement, Sales Management, Marketing Strategy, Business Strategy, Business Analysis, Strategic Thinking, Professional..., Healthcare, CRM, Analysis, Team Building, Employee Training, Integration, Strategic Planning, Budgets, Project Planning, Program Management, New Business Development, Solution Selling, Selling, Sales, Leadership, Training, Management, Account Management, Sales Operations, Lead Generation, Sales Process, Team Leadership, Marketing, Enterprise Software, Project Management, B2B, Business Intelligence, Business Networking, Intellectual Property, Cross-functional Team...
Education
University of Phoenix 2009 — 2011
MBA, Technology Management, 3.5
University of Phoenix 2007 — 2009
BS, Organizational Innovation
Western International University 2005 — 2006
Associates, Business Management
University of North Texas 1989 — 1992
History/Anthropology
West Potomac High School 1987 — 1988
Rachael Harvey's West Corporation Experience May 2000 - November 2004
Job Construction Operations Analyst; Chugach Government Solutions, LLC
Industry Information Technology and Services
Experience
Chugach Government Solutions, LLC December 2011 - Present
LESCO 2004 - 2010
LESCO January 2006 - December 2009
West Corporation May 2000 - November 2004
Bill Penney Toyota July 1998 - August 1999
Best Buy October 1995 - June 1998
Shoney's September 1991 - October 1995
Skills
Service Contract Act, Contract Management, HR Consulting, Quality Auditing, Safety Management..., Employee Benefits, Internal Investigations, Human Resources, Employee Handbooks, Employee Training, Payroll, Account Management, Process Improvement, Document Management, HRIS, HR Policies, ISO, Leadership, Microsoft Office, Recruiting, Records Management, Software Documentation, Management, Employee Relations, Program Management, Training
Education
University of North Alabama 1982 — 1987
Bachelors, Business Management
Chugach Government Solutions, LLC December 2011 - Present
LESCO 2004 - 2010
LESCO January 2006 - December 2009
West Corporation May 2000 - November 2004
Bill Penney Toyota July 1998 - August 1999
Best Buy October 1995 - June 1998
Shoney's September 1991 - October 1995
Skills
Service Contract Act, Contract Management, HR Consulting, Quality Auditing, Safety Management..., Employee Benefits, Internal Investigations, Human Resources, Employee Handbooks, Employee Training, Payroll, Account Management, Process Improvement, Document Management, HRIS, HR Policies, ISO, Leadership, Microsoft Office, Recruiting, Records Management, Software Documentation, Management, Employee Relations, Program Management, Training
Education
University of North Alabama 1982 — 1987
Bachelors, Business Management
Erica Thomas Henry's West Corporation Experience November 1998 - 2006
Job Divatude Founder, Relationship Columnist, Freelance Writer
Industry Writing and Editing
Experience
Divatude August 2013 - Present
AlwaysCare Benefits 2008 - Present
Examiner.com April 2010 - August 2015
West Corporation November 1998 - 2006
Skills
Writing, Microsoft Word, Creative Writing, Microsoft Excel, Executive Management, Books, Customer Service, Community Outreach, Entrepreneurship, Events, Graphic Design, Journalism, Leadership, Social Networking, Organization, Photoshop, PowerPoint, Problem Solving, Strategic Planning, Quality Assurance, Event Planning, Public Speaking, Social Media, Social Media Marketing, Microsoft Office
Education
University of Phoenix-Louisiana Campus
Business Management
Divatude August 2013 - Present
AlwaysCare Benefits 2008 - Present
Examiner.com April 2010 - August 2015
West Corporation November 1998 - 2006
Skills
Writing, Microsoft Word, Creative Writing, Microsoft Excel, Executive Management, Books, Customer Service, Community Outreach, Entrepreneurship, Events, Graphic Design, Journalism, Leadership, Social Networking, Organization, Photoshop, PowerPoint, Problem Solving, Strategic Planning, Quality Assurance, Event Planning, Public Speaking, Social Media, Social Media Marketing, Microsoft Office
Education
University of Phoenix-Louisiana Campus
Business Management
Randy Jon Bartels Randy Jon Bartels's West Corporation Experience May 2009 - January 2010
Job Linux Admin at Rackspace, the #1 managed cloud company
Industry Information Technology and Services
Experience
Rackspace, the #1 managed cloud company January 2011 - Present
AT&T January 2010 - December 2010
West Corporation May 2009 - January 2010
Bright Technologies March 2008 - December 2008
Great Basin Internet Services August 1998 - March 2008
Skills
Linux, MySQL, Servers, Cloud Computing, SQL, Unix, System Administration, python, perl, bash, FreeBSD, Virtualization, Perl, Bash, Python, Apache, Cisco Technologies, Databases, Operating Systems, Firewalls
Education
University of Nevada-Reno
Mathematics and Computer Science
Rackspace, the #1 managed cloud company January 2011 - Present
AT&T January 2010 - December 2010
West Corporation May 2009 - January 2010
Bright Technologies March 2008 - December 2008
Great Basin Internet Services August 1998 - March 2008
Skills
Linux, MySQL, Servers, Cloud Computing, SQL, Unix, System Administration, python, perl, bash, FreeBSD, Virtualization, Perl, Bash, Python, Apache, Cisco Technologies, Databases, Operating Systems, Firewalls
Education
University of Nevada-Reno
Mathematics and Computer Science
Marcel Barrera's West Corporation Experience October 1998 - November 2003
Job Director of Customer Experience | Consumer Operations & Customer Experience Strategist
Industry Consumer Goods
Experience
L'Oréal October 2014 - Present
Accenture March 2013 - October 2014
Vitamin Research Products, LLC October 2010 - February 2013
Volt Information Science VMC June 2010 - October 2010
Advanced Call Center Technologies March 2010 - June 2010
Redcats USA September 2008 - October 2009
Redcats USA October 2006 - September 2008
Redcats USA June 2005 - October 2006
West Corporation October 1998 - November 2003
Skills
Call Centers, Process Improvement, Customer Service, Vendor Management, Management, Leadership, Forecasting, Strategy, Operations Management, Training, Outsourcing, Customer Retention, Customer Experience, Project Management, Sales, Employee Training, Customer Satisfaction, Marketing, Workforce Management, Team Building, Coaching, Performance Management, ERP, Contact Centers, Microsoft Excel, Program Management, Start-ups, Business Strategy, Analytics, Retail, Continuous Improvement, P&L Management, Call Center Development, Microsoft Word, Change Management, Budgets, Strategic Planning, PowerPoint, Team Leadership, Data Analysis, Cross-functional Team..., Account Management, Time Management, E-commerce, Inventory Management, Call Center, Training & Development, Excel, Word, CRM
Education
University of Phoenix 2003 — 2008
MBA, Business Administration
University of Phoenix 2003 — 2008
BSBA, Business Administration
L'Oréal October 2014 - Present
Accenture March 2013 - October 2014
Vitamin Research Products, LLC October 2010 - February 2013
Volt Information Science VMC June 2010 - October 2010
Advanced Call Center Technologies March 2010 - June 2010
Redcats USA September 2008 - October 2009
Redcats USA October 2006 - September 2008
Redcats USA June 2005 - October 2006
West Corporation October 1998 - November 2003
Skills
Call Centers, Process Improvement, Customer Service, Vendor Management, Management, Leadership, Forecasting, Strategy, Operations Management, Training, Outsourcing, Customer Retention, Customer Experience, Project Management, Sales, Employee Training, Customer Satisfaction, Marketing, Workforce Management, Team Building, Coaching, Performance Management, ERP, Contact Centers, Microsoft Excel, Program Management, Start-ups, Business Strategy, Analytics, Retail, Continuous Improvement, P&L Management, Call Center Development, Microsoft Word, Change Management, Budgets, Strategic Planning, PowerPoint, Team Leadership, Data Analysis, Cross-functional Team..., Account Management, Time Management, E-commerce, Inventory Management, Call Center, Training & Development, Excel, Word, CRM
Education
University of Phoenix 2003 — 2008
MBA, Business Administration
University of Phoenix 2003 — 2008
BSBA, Business Administration
Darren Perkins Darren Perkins's West Corporation Experience September 2014 - February 2015
Job Content Writer at Damage Wire
Industry Real Estate
Experience
Damage Wire August 2015 - Present
49Social February 2015 - Present
Creswell Garden Apartments January 2011 - Present
West Corporation September 2014 - February 2015
The Nielsen Company November 2002 - June 2012
Active Sales Technology August 2001 - November 2002
U.S. Bank September 2000 - August 2001
Skills
Account Management, Management, Marketing, Marketing Strategy, Customer Service, Inside Sales, Event Planning, Trade Shows, Office Management, Consumer Lending
Education
University of Oregon 2003 — 2007
Bachelor of Science (BS), Business Administration
Damage Wire August 2015 - Present
49Social February 2015 - Present
Creswell Garden Apartments January 2011 - Present
West Corporation September 2014 - February 2015
The Nielsen Company November 2002 - June 2012
Active Sales Technology August 2001 - November 2002
U.S. Bank September 2000 - August 2001
Skills
Account Management, Management, Marketing, Marketing Strategy, Customer Service, Inside Sales, Event Planning, Trade Shows, Office Management, Consumer Lending
Education
University of Oregon 2003 — 2007
Bachelor of Science (BS), Business Administration
Jonah Jones Jonah Jones's West Corporation Experience September 2013 - May 2014
Job Application Systems Administrator at TEKsystems (Stationed at West Corporation)
Industry Information Technology and Services
Experience
TEKsystems (Stationed at West Corporation) May 2014 - Present
West Corporation September 2013 - May 2014
White Rabbit October 2009 - September 2013
Skills
Windows Server, Windows 7, Linux, SQL, Powershell, Network Administration, JAMS, Programming, SharePoint, VMware, PowerPoint, Microsoft Office, Computer Systems..., C#, Windows Batch, Python, VB.NET, Visual Studio, Windows 8, Windows Server 2012, Windows Server 2003, Windows Server 2008, Microsoft SQL Server, Troubleshooting, Networking, Active Directory, Databases, Windows, Servers, System Administration, Visual Basic, Technical Support, IIS, Computer Hardware, Integration, ASP.NET, Security, Visio, Operating Systems
Education
University of South Alabama 2009 — 2014
Bachelor, Information Systems
TEKsystems (Stationed at West Corporation) May 2014 - Present
West Corporation September 2013 - May 2014
White Rabbit October 2009 - September 2013
Skills
Windows Server, Windows 7, Linux, SQL, Powershell, Network Administration, JAMS, Programming, SharePoint, VMware, PowerPoint, Microsoft Office, Computer Systems..., C#, Windows Batch, Python, VB.NET, Visual Studio, Windows 8, Windows Server 2012, Windows Server 2003, Windows Server 2008, Microsoft SQL Server, Troubleshooting, Networking, Active Directory, Databases, Windows, Servers, System Administration, Visual Basic, Technical Support, IIS, Computer Hardware, Integration, ASP.NET, Security, Visio, Operating Systems
Education
University of South Alabama 2009 — 2014
Bachelor, Information Systems
Demetrius Battle's West Corporation Experience March 2011 - September 2011
Job Front Desk Receptionist at LIFETIME FITNESS
Industry Automotive
Experience
LIFETIME FITNESS August 2015 - Present
rocky mount nc November 2008 - Present
IBM April 2014 - February 2015
Domino's September 2014 - October 2014
Xerox March 2014 - March 2014
Budget Rental Car November 2013 - January 2014
Planet Fitness September 2013 - December 2013
Enterprise Rent-A-Car June 2012 - November 2013
USPS March 2013 - May 2013
West Corporation March 2011 - September 2011
Skills
DJ, Radio, Call Centers, Great Cook, Management, Customer Service, Microsoft Office, Sales, Car Wash, Microsoft Excel, Microsoft Word, PowerPoint, Photoshop, Multi-line Phone, Training
Education
University of Phoenix 2012 — 2012
networking
LIFETIME FITNESS August 2015 - Present
rocky mount nc November 2008 - Present
IBM April 2014 - February 2015
Domino's September 2014 - October 2014
Xerox March 2014 - March 2014
Budget Rental Car November 2013 - January 2014
Planet Fitness September 2013 - December 2013
Enterprise Rent-A-Car June 2012 - November 2013
USPS March 2013 - May 2013
West Corporation March 2011 - September 2011
Skills
DJ, Radio, Call Centers, Great Cook, Management, Customer Service, Microsoft Office, Sales, Car Wash, Microsoft Excel, Microsoft Word, PowerPoint, Photoshop, Multi-line Phone, Training
Education
University of Phoenix 2012 — 2012
networking
Tiffany Mahnke's West Corporation Experience 2000 - 2004
Job Mortgage Loan Processor at W.J. Bradley Mortgage Capital, LLC
Industry Financial Services
Experience
W.J. Bradley Mortgage Capital, LLC February 2015 - Present
Stateside BPO December 2014 - February 2015
LTC Global / ACSIA April 2013 - July 2014
United Insurance Group Agency, Inc. April 2013 - January 2014
Epic Funding July 2012 - April 2013
Corning Incorporated April 2011 - June 2012
EAGLE SECURITY SOLUTIONS, Inc 2009 - 2011
Bank of America November 2006 - September 2009
Wells Fargo July 2004 - September 2006
West Corporation 2000 - 2004
Skills
Mortgage Industry, Insurance, Medicare, Employee Benefits, Human Resources, Sales, Fixed Annuities, 401k, Benefits Administration, Training, Team Building, Whole Life, Onboarding, Employee Relations, IRAs, Deferred Compensation, Call Centers, Process Improvement, Sales Operations, Outlook, Coaching, PDP, COBRA, Encompass, Calyx Point, Workers Compensation, Invoicing, New Hire Orientations, PeopleSoft, Applicant Tracking..., Notary Public, Florida Notary, Medicare Advantage, Medicare Part D, Dental Insurance, Vision Insurance, Mortgage Underwriting, Invoice Processing, Executive Coaching
Education
University of Pennsylvania - The Wharton School 2014 — 2015
In Process, Marketing
Online School of Insurance 2014 — 2014
Pre-Licensing Certification, FL Health, Life & Annuity
Florida Health Insurance School 2007 — 2008
Pre-License Certification, FL 2-40 Health Insurance License, 100%
Florida Mortgage Broker School 2006 — 2006
Mortgage Broker License, Mortgage, 99%
Kempsville High 1994 — 1998
General Diploma, Marketing, 3.2
W.J. Bradley Mortgage Capital, LLC February 2015 - Present
Stateside BPO December 2014 - February 2015
LTC Global / ACSIA April 2013 - July 2014
United Insurance Group Agency, Inc. April 2013 - January 2014
Epic Funding July 2012 - April 2013
Corning Incorporated April 2011 - June 2012
EAGLE SECURITY SOLUTIONS, Inc 2009 - 2011
Bank of America November 2006 - September 2009
Wells Fargo July 2004 - September 2006
West Corporation 2000 - 2004
Skills
Mortgage Industry, Insurance, Medicare, Employee Benefits, Human Resources, Sales, Fixed Annuities, 401k, Benefits Administration, Training, Team Building, Whole Life, Onboarding, Employee Relations, IRAs, Deferred Compensation, Call Centers, Process Improvement, Sales Operations, Outlook, Coaching, PDP, COBRA, Encompass, Calyx Point, Workers Compensation, Invoicing, New Hire Orientations, PeopleSoft, Applicant Tracking..., Notary Public, Florida Notary, Medicare Advantage, Medicare Part D, Dental Insurance, Vision Insurance, Mortgage Underwriting, Invoice Processing, Executive Coaching
Education
University of Pennsylvania - The Wharton School 2014 — 2015
In Process, Marketing
Online School of Insurance 2014 — 2014
Pre-Licensing Certification, FL Health, Life & Annuity
Florida Health Insurance School 2007 — 2008
Pre-License Certification, FL 2-40 Health Insurance License, 100%
Florida Mortgage Broker School 2006 — 2006
Mortgage Broker License, Mortgage, 99%
Kempsville High 1994 — 1998
General Diploma, Marketing, 3.2
Tony Manna Tony Manna's West Corporation Experience October 1995 - May 2012
Job Technology Professional
Industry Retail
Experience
Hayneedle, Inc. May 2012 - May 2015
United States Bowling Congress August 2004 - July 2014
West Corporation October 1995 - May 2012
Skills
Avaya, Networking, Aspect, Project Management, Sports Coaching, Visio, Data Center, Vendor Management, Business Analysis, Disaster Recovery, Cloud Computing, Process Improvement, Team Leadership, Leadership, Security, SharePoint, Integration, Cross-functional Team..., Network Security, IT Management, Virtualization, SQL
Education
University of Nebraska-Lincoln 1988 — 1994
Bachelor of Science (B.S.), Finance, General
Hayneedle, Inc. May 2012 - May 2015
United States Bowling Congress August 2004 - July 2014
West Corporation October 1995 - May 2012
Skills
Avaya, Networking, Aspect, Project Management, Sports Coaching, Visio, Data Center, Vendor Management, Business Analysis, Disaster Recovery, Cloud Computing, Process Improvement, Team Leadership, Leadership, Security, SharePoint, Integration, Cross-functional Team..., Network Security, IT Management, Virtualization, SQL
Education
University of Nebraska-Lincoln 1988 — 1994
Bachelor of Science (B.S.), Finance, General
Terry Olson Terry Olson's West Corporation Experience July 2010 - August 2013
Job Speech Operations Manager West Corp.
Industry Telecommunications
Experience
West Corp. 2013 - Present
Soul Dawg 1998 - Present
West Corporation. July 2010 - August 2013
West Interactive 1993 - May 2010
n/a 1991 - 1993
Skills
Music, Audio Engineering, Guitar, Band, Guitarist, Social Media, Video Production, Social Media Marketing, Social Networking, Video, Video Editing, Editing, Event Planning, Telecommunications, IVR, Copywriting, Email Marketing, Management, Advertising, Web Design, Online Marketing, Customer Experience, Direct Marketing, CRM, Call Centers, Process Improvement, Vendor Management
Education
University of Nebraska-Lincoln 1983 — 1992
Accounting
University of Nebraska - Lincoln
BS, Accounting
West Corp. 2013 - Present
Soul Dawg 1998 - Present
West Corporation. July 2010 - August 2013
West Interactive 1993 - May 2010
n/a 1991 - 1993
Skills
Music, Audio Engineering, Guitar, Band, Guitarist, Social Media, Video Production, Social Media Marketing, Social Networking, Video, Video Editing, Editing, Event Planning, Telecommunications, IVR, Copywriting, Email Marketing, Management, Advertising, Web Design, Online Marketing, Customer Experience, Direct Marketing, CRM, Call Centers, Process Improvement, Vendor Management
Education
University of Nebraska-Lincoln 1983 — 1992
Accounting
University of Nebraska - Lincoln
BS, Accounting
Brandi Sickler Brandi Sickler's West Corporation Experience June 2014 - December 2014
Job Media Consultant at CCM
Industry Telecommunications
Experience
CCM January 2015 - Present
West Corporation June 2014 - December 2014
West Business Services August 2011 - June 2014
West Corporation October 2004 - August 2011
Bridges of Wisconsin Inc. June 1999 - September 2005
Education
University of Phoenix
CCM January 2015 - Present
West Corporation June 2014 - December 2014
West Business Services August 2011 - June 2014
West Corporation October 2004 - August 2011
Bridges of Wisconsin Inc. June 1999 - September 2005
Education
University of Phoenix
Noesen Rick's West Corporation Experience 1999 - 2007
Job Sr. Manager, Guest Services at The Walt Disney Company
Industry Consumer Goods
Experience
The Walt Disney Company May 2007 - Present
Disney Consumer Products 2007 - Present
West Corporation 1999 - 2007
Skills
Operations Management, Vendor Management, Process Improvement, Call Center, Customer Experience, Customer Satisfaction, Call Centers, Customer Service, Retail, Cross-functional Team..., Team Leadership, CRM, Training, Start-ups, Team Building, Leadership, Budgets, Sales, Social Media, Strategic Planning, Strategy, Management, Forecasting, Account Management, Product Management, Team Management, Analysis, Sales Operations
Education
University of Northern Iowa
Wahlert High School
The Walt Disney Company May 2007 - Present
Disney Consumer Products 2007 - Present
West Corporation 1999 - 2007
Skills
Operations Management, Vendor Management, Process Improvement, Call Center, Customer Experience, Customer Satisfaction, Call Centers, Customer Service, Retail, Cross-functional Team..., Team Leadership, CRM, Training, Start-ups, Team Building, Leadership, Budgets, Sales, Social Media, Strategic Planning, Strategy, Management, Forecasting, Account Management, Product Management, Team Management, Analysis, Sales Operations
Education
University of Northern Iowa
Wahlert High School
Selene Mayer Selene Mayer's West Corporation Experience November 2005 - July 2007
Job Correctional Officer/PERT (prison emergency response team)
Industry Law Enforcement
Experience
Nash County Sheriff Department May 2015 - Present
North Carolina Dept of Public Safety November 2013 - Present
North Carolina Department of Corrections October 2012 - Present
North Carolina Department of Public Safety Division of Juvenile Justice January 2008 - October 2012
Fords Colony June 2007 - January 2008
West Corporation November 2005 - July 2007
New Jersey Department of Corrections June 2001 - June 2005
Hudson Bergen Light Rail January 1999 - June 2001
Skills
Enforcement, Criminal Justice, Emergency Management, Firearms, Policy, Interviews, Public Speaking, Investigation, Physical Security, Criminal Investigations, Public Safety, Police, Homeland Security, Surveillance, Private Investigations, Corrections, Victims Of Crime, Security Operations, Patrol, Self Defense, Supervisory Skills, Crisis Management, Cpr Certified, Prisons, Evidence, Conflict Resolution, Mental Health, First Aid, Security Training, Verbal De-escalation, AED, Background Checks, Caseload Management, Crime Prevention, Law Enforcement, Security, Leadership, Training, Weapons
Education
University of Phoenix
degree, Criminal Justice
Nash County Sheriff Department May 2015 - Present
North Carolina Dept of Public Safety November 2013 - Present
North Carolina Department of Corrections October 2012 - Present
North Carolina Department of Public Safety Division of Juvenile Justice January 2008 - October 2012
Fords Colony June 2007 - January 2008
West Corporation November 2005 - July 2007
New Jersey Department of Corrections June 2001 - June 2005
Hudson Bergen Light Rail January 1999 - June 2001
Skills
Enforcement, Criminal Justice, Emergency Management, Firearms, Policy, Interviews, Public Speaking, Investigation, Physical Security, Criminal Investigations, Public Safety, Police, Homeland Security, Surveillance, Private Investigations, Corrections, Victims Of Crime, Security Operations, Patrol, Self Defense, Supervisory Skills, Crisis Management, Cpr Certified, Prisons, Evidence, Conflict Resolution, Mental Health, First Aid, Security Training, Verbal De-escalation, AED, Background Checks, Caseload Management, Crime Prevention, Law Enforcement, Security, Leadership, Training, Weapons
Education
University of Phoenix
degree, Criminal Justice
Roslynn Gordon Roslynn Gordon's West Corporation Experience November 2002 - November 2003
Job Admin. Assistant/Clerical at Arapahoe/Douglas Works!
Industry Consumer Services
Experience
Arapahoe/Douglas Works! October 2011 - Present
A/D Works October 2010 - Present
. October 2010 - Present
Redeeming Love Fellowship Church September 2010 - October 2011
Redeeming Love Fellowship Church September 2010 - October 2011
West Corporation November 2002 - November 2003
Skills
Data Entry, Typing, General Administration
Education
University of Phoenix 2009 — 2010
Omaha North High School
Omaha North High School
Arapahoe/Douglas Works! October 2011 - Present
A/D Works October 2010 - Present
. October 2010 - Present
Redeeming Love Fellowship Church September 2010 - October 2011
Redeeming Love Fellowship Church September 2010 - October 2011
West Corporation November 2002 - November 2003
Skills
Data Entry, Typing, General Administration
Education
University of Phoenix 2009 — 2010
Omaha North High School
Omaha North High School
Lamaria Branch Lamaria Branch's West Corporation Experience March 2004 - March 2008
Job House Cleaner at The Cleaning Authority
Industry Consumer Services
Experience
The Cleaning Authority August 2010 - Present
Smiles & Giggles Daycare March 2008 - March 2010
West Corporation March 2004 - March 2008
Skills
Call Centers, Data Entry, Healthcare, Customer Service, Telephone Skills, Customer Satisfaction, Team Building, Time Management, Microsoft Word, Microsoft Office, Microsoft Excel, Filing, Process Scheduler, Inventory Management, PowerPoint, Management, Administrative..., Training
Education
University of Phoenix 2010 — 2014
Bachelor's degree, Health/Health Care Administration/Management
University of Phoenix 2010 — 2013
Associate's degree, Health/Health Care Administration/Management
The Cleaning Authority August 2010 - Present
Smiles & Giggles Daycare March 2008 - March 2010
West Corporation March 2004 - March 2008
Skills
Call Centers, Data Entry, Healthcare, Customer Service, Telephone Skills, Customer Satisfaction, Team Building, Time Management, Microsoft Word, Microsoft Office, Microsoft Excel, Filing, Process Scheduler, Inventory Management, PowerPoint, Management, Administrative..., Training
Education
University of Phoenix 2010 — 2014
Bachelor's degree, Health/Health Care Administration/Management
University of Phoenix 2010 — 2013
Associate's degree, Health/Health Care Administration/Management
Garshar Christopher Garshar Christopher's West Corporation Experience August 2008 - May 2009
Job Singer/Songwriter/Actress
Industry Entertainment
Experience
Creative Diversions June 2011 - Present
West Corporation August 2008 - May 2009
CompUSA February 2000 - September 2000
Skills
Microsoft Office, Excel, Access, PowerPoint, Type 45 WPM, Windows, Print Shop, Internet, Cooking, Singing, Writing Skills, Acting
Education
University of Phoenix 2009 — 2011
Associates, Business/Management
Bill J. Priest Community College 2000 — 2001
Certified, Computer Applications Specialist 1
Wilmer-Hutchins H. S. 1994 — 1996
High School Diploma
Lakeview Centennial H.S. 1992 — 1994
Creative Diversions June 2011 - Present
West Corporation August 2008 - May 2009
CompUSA February 2000 - September 2000
Skills
Microsoft Office, Excel, Access, PowerPoint, Type 45 WPM, Windows, Print Shop, Internet, Cooking, Singing, Writing Skills, Acting
Education
University of Phoenix 2009 — 2011
Associates, Business/Management
Bill J. Priest Community College 2000 — 2001
Certified, Computer Applications Specialist 1
Wilmer-Hutchins H. S. 1994 — 1996
High School Diploma
Lakeview Centennial H.S. 1992 — 1994
Joe Towey Joe Towey's West Corporation Experience May 2007 - Present
Job Regional Employee Relations and Training Manager at West Corporation
Industry Telecommunications
Jenifer Amey's West Corporation Experience October 2004 - September 2006
Job Senior Support Specialist Product Management Center
Industry Telecommunications
Experience
AT&T Mobility October 2009 - Present
NCR Corporation July 2008 - October 2009
Reynolds & Reynolds September 2006 - July 2008
West Corporation October 2004 - September 2006
Skills
Software Documentation, Troubleshooting, Customer Satisfaction, Windows, Training, Unix, Computer Hardware, Call Centers, SQL, Call Center, Leadership, Operating Systems, Technical Support, technical, Computer Repair, Customer Service, Customer Support, Problem Solving, Critical Thinking, Desktop Computers, Laptops, Wireless Networking, IP Networking, Computer Networking, Customer Engagement, BMC Remedy Ticketing..., Ticketing Systems, BMC Remedy, Remote Desktop, Team Building, Teamwork, Computer Science, Microsoft Office, Youth Mentoring, Peer Mentoring, Non-profit Volunteering, Help Desk Support, Special Projects, Software Installation, Hardware Installation, Network Installation, Product Knowledge, System Testing, Telecommunications, Telecommunications..., Computer Network..., Windows 7, Mac OS, Apple Certified, Android
Education
University of Phoenix 2009 — 2011
Bachelor of Applied Science (B.A.Sc.), Information Technology, 3.5
West Georgia Technical College 2001 — 2004
Associate of Arts and Sciences (A.A.S.), Computer Information System, 3.6
AT&T Mobility October 2009 - Present
NCR Corporation July 2008 - October 2009
Reynolds & Reynolds September 2006 - July 2008
West Corporation October 2004 - September 2006
Skills
Software Documentation, Troubleshooting, Customer Satisfaction, Windows, Training, Unix, Computer Hardware, Call Centers, SQL, Call Center, Leadership, Operating Systems, Technical Support, technical, Computer Repair, Customer Service, Customer Support, Problem Solving, Critical Thinking, Desktop Computers, Laptops, Wireless Networking, IP Networking, Computer Networking, Customer Engagement, BMC Remedy Ticketing..., Ticketing Systems, BMC Remedy, Remote Desktop, Team Building, Teamwork, Computer Science, Microsoft Office, Youth Mentoring, Peer Mentoring, Non-profit Volunteering, Help Desk Support, Special Projects, Software Installation, Hardware Installation, Network Installation, Product Knowledge, System Testing, Telecommunications, Telecommunications..., Computer Network..., Windows 7, Mac OS, Apple Certified, Android
Education
University of Phoenix 2009 — 2011
Bachelor of Applied Science (B.A.Sc.), Information Technology, 3.5
West Georgia Technical College 2001 — 2004
Associate of Arts and Sciences (A.A.S.), Computer Information System, 3.6
Cassie Sillik's West Corporation Experience June 2015 - Present
Job Client Relationship Manager
Industry Telecommunications
Experience
West Corporation June 2015 - Present
Lozier February 2014 - June 2015
Cox Communications September 2011 - February 2014
Cox Business 2008 - September 2011
Cox Business Services 2008 - August 2011
Cox Communications 2005 - August 2011
West 2002 - 2005
Lozier 1996 - 2002
Lozier 1996 - 2002
Lozier Corporation March 1997 - July 2001
Skills
Service Assurance, Call Center, Broadband, Customer Service, IP, MPLS, Managed Services, Telecommunications, VoIP, Telephony, Vendor Management, Wireless, Ethernet, Troubleshooting
Education
University of Phoenix 2007 — 2009
Finance
West Corporation June 2015 - Present
Lozier February 2014 - June 2015
Cox Communications September 2011 - February 2014
Cox Business 2008 - September 2011
Cox Business Services 2008 - August 2011
Cox Communications 2005 - August 2011
West 2002 - 2005
Lozier 1996 - 2002
Lozier 1996 - 2002
Lozier Corporation March 1997 - July 2001
Skills
Service Assurance, Call Center, Broadband, Customer Service, IP, MPLS, Managed Services, Telecommunications, VoIP, Telephony, Vendor Management, Wireless, Ethernet, Troubleshooting
Education
University of Phoenix 2007 — 2009
Finance
Aminul Mojumder Aminul Mojumder's West Corporation Experience March 2012 - August 2012
Job Customer Service at West Corporation
Industry Security and Investigations
Experience
Macy's October 2011 - Present
ESI Security Service, Security Guard August 2010 - Present
West Corporation March 2012 - August 2012
Lawlor Event Center, Guest Services August 2008 - January 2012
Washoe County School District September 2010 - May 2011
Washoe County School District January 2009 - May 2011
Jimmy John's May 2005 - January 2010
Jimmy John's Gourmet May 2005 - January 2010
TRiO Scholars August 2008 - May 2009
School of Public Health, Office Aide January 2007 - May 2007
Skills
Customer Service, Leadership, Microsoft Office, Time Management, Facebook, Public Speaking, Microsoft Excel, Social Media, Outlook, PowerPoint, Microsoft Word, Organization, Data Entry, Training, Management
Education
University of Nevada 2006 — 2011
Bachelor of Science, Management
University of Nevada-Reno 2006 — 2011
Bachlor, Management
Macy's October 2011 - Present
ESI Security Service, Security Guard August 2010 - Present
West Corporation March 2012 - August 2012
Lawlor Event Center, Guest Services August 2008 - January 2012
Washoe County School District September 2010 - May 2011
Washoe County School District January 2009 - May 2011
Jimmy John's May 2005 - January 2010
Jimmy John's Gourmet May 2005 - January 2010
TRiO Scholars August 2008 - May 2009
School of Public Health, Office Aide January 2007 - May 2007
Skills
Customer Service, Leadership, Microsoft Office, Time Management, Facebook, Public Speaking, Microsoft Excel, Social Media, Outlook, PowerPoint, Microsoft Word, Organization, Data Entry, Training, Management
Education
University of Nevada 2006 — 2011
Bachelor of Science, Management
University of Nevada-Reno 2006 — 2011
Bachlor, Management
Traci Jones, PHR Traci Jones, PHR's West Corporation Experience May 2009 - May 2010
Job President at Stay at Home Mom
Industry Human Resources
Experience
Stay at Home Mom 2012 - Present
Cherokee Nation Businesses December 2010 - 2012
Cherokee Nation Businesses June 2010 - December 2010
West Corporation May 2009 - May 2010
Hilti Inc February 2007 - May 2009
Hilti February 2005 - February 2007
Hilti May 2001 - February 2005
Staples July 1996 - May 2001
Skills
Employee Relations, Recruiting, Human Resources, Team Building, Coaching, Performance Management, Talent Management, Talent Acquisition, Succession Planning, HRIS, Training, Onboarding, Organizational..., Management, Leadership, Sourcing, Sales, Interviews, Policy, PeopleSoft, Process Improvement, Budgets, Leadership Development, Strategic Planning, Hiring, Technical Recruiting, Employee Training, Process Scheduler, Call Centers, Account Management, New Hire Orientations, Customer Service, Vendor Management, Applicant Tracking..., Employee Benefits, Personnel Management, Administration, Career Development, Benefits Administration, Cold Calling, Temporary Placement, College Recruiting, Payroll, Workforce Planning
Education
University of Phoenix 2000 — 2003
Bachelors, Business Management
Stay at Home Mom 2012 - Present
Cherokee Nation Businesses December 2010 - 2012
Cherokee Nation Businesses June 2010 - December 2010
West Corporation May 2009 - May 2010
Hilti Inc February 2007 - May 2009
Hilti February 2005 - February 2007
Hilti May 2001 - February 2005
Staples July 1996 - May 2001
Skills
Employee Relations, Recruiting, Human Resources, Team Building, Coaching, Performance Management, Talent Management, Talent Acquisition, Succession Planning, HRIS, Training, Onboarding, Organizational..., Management, Leadership, Sourcing, Sales, Interviews, Policy, PeopleSoft, Process Improvement, Budgets, Leadership Development, Strategic Planning, Hiring, Technical Recruiting, Employee Training, Process Scheduler, Call Centers, Account Management, New Hire Orientations, Customer Service, Vendor Management, Applicant Tracking..., Employee Benefits, Personnel Management, Administration, Career Development, Benefits Administration, Cold Calling, Temporary Placement, College Recruiting, Payroll, Workforce Planning
Education
University of Phoenix 2000 — 2003
Bachelors, Business Management
Jen Rychly Jen Rychly's West Corporation Experience July 2015 - Present
Job Media Coordinator at West Corporation
Industry Program Development
Experience
West Corporation July 2015 - Present
Skills
Advertising, Marketing Communications, Marketing, Marketing Strategy, Customer Service, Public Relations, Payment Card Processing, Merchant Card Processing, Electronic Payments, Integrated Marketing, Social Media Marketing, Direct Marketing, Digital Marketing, Online Advertising, Email Marketing, Account Management, Social Media, Media Planning, Training, Video, B2B, Cold Calling, Salesforce.com, Sales
Education
University of Nebraska
Bachelor of Science; area of, Communication; Health Education
University of Northern Iowa
West Corporation July 2015 - Present
Skills
Advertising, Marketing Communications, Marketing, Marketing Strategy, Customer Service, Public Relations, Payment Card Processing, Merchant Card Processing, Electronic Payments, Integrated Marketing, Social Media Marketing, Direct Marketing, Digital Marketing, Online Advertising, Email Marketing, Account Management, Social Media, Media Planning, Training, Video, B2B, Cold Calling, Salesforce.com, Sales
Education
University of Nebraska
Bachelor of Science; area of, Communication; Health Education
University of Northern Iowa
LaNette Thelin LaNette Thelin's West Corporation Experience 2006 - 2007
Job Experienced in front office work for both Medical and Corporate
Industry Accounting
Experience
West Corporation 2006 - 2007
Education
University of Phoenix 2009 — 2011
Associate of Arts (AA), Communication and Media Studies
Penninsula College 1996 — 1997
Healthcare Assistant Program
West Corporation 2006 - 2007
Education
University of Phoenix 2009 — 2011
Associate of Arts (AA), Communication and Media Studies
Penninsula College 1996 — 1997
Healthcare Assistant Program
Jeff Cordell's West Corporation Experience June 2011 - August 2014
Job CIO, LanguageLine Solutions
Industry Information Technology and Services
Experience
LanguageLine Solutions September 2014 - Present
West Corporation June 2011 - August 2014
West Corporation January 2007 - June 2011
West Corporation January 2005 - January 2007
InterCall November 2003 - December 2004
Mshow Web Conferencing May 2000 - November 2003
Electronic Data Systems August 1998 - May 2000
United States Air Force May 1994 - August 1998
Skills
SaaS, Integration, Enterprise Software, Leadership, Strategy, Data Center, Mobile Devices, VoIP, Software Development, Networking, Product Development, Pre-sales, Team Building, Recruiting, Service Delivery, Information Technology, Customer Service, Mergers & Acquisitions, SIP, Architectures, Acquisitions, Architecture, Business Intelligence, Call Centers, Computers, Disaster Recovery, E-commerce, IT Management, IVR, Infrastructure, K-12, Management, Mentoring, Mergers, Mergers, Microsoft SQL Server, Process Improvement, Product Management, SDLC, Sales Process, SharePoint, Technical Leadership, Technology Integration, Telecommunications, Telephony, Vendor Management, CRM
Education
University of Notre Dame 1990 — 1994
Bachelors of Science, Electrical Engineering
LanguageLine Solutions September 2014 - Present
West Corporation June 2011 - August 2014
West Corporation January 2007 - June 2011
West Corporation January 2005 - January 2007
InterCall November 2003 - December 2004
Mshow Web Conferencing May 2000 - November 2003
Electronic Data Systems August 1998 - May 2000
United States Air Force May 1994 - August 1998
Skills
SaaS, Integration, Enterprise Software, Leadership, Strategy, Data Center, Mobile Devices, VoIP, Software Development, Networking, Product Development, Pre-sales, Team Building, Recruiting, Service Delivery, Information Technology, Customer Service, Mergers & Acquisitions, SIP, Architectures, Acquisitions, Architecture, Business Intelligence, Call Centers, Computers, Disaster Recovery, E-commerce, IT Management, IVR, Infrastructure, K-12, Management, Mentoring, Mergers, Mergers, Microsoft SQL Server, Process Improvement, Product Management, SDLC, Sales Process, SharePoint, Technical Leadership, Technology Integration, Telecommunications, Telephony, Vendor Management, CRM
Education
University of Notre Dame 1990 — 1994
Bachelors of Science, Electrical Engineering
Jill Leibert's West Corporation Experience January 2009 - February 2009
Job Financial services and office management professional.
Industry Insurance
Experience
Mutual of Omaha October 2010 - Present
OccuVax September 2009 - October 2009
Bank of the West August 2009 - September 2009
Rels Title February 2009 - August 2009
West Corporation January 2009 - February 2009
PayPal September 2007 - October 2008
Sycamore Village Assisted Living August 2005 - July 2007
DialAmerica October 2004 - June 2005
Applied Underwriters June 2002 - August 2004
Education
Metropolitan Community College 2009 — 2014
Associate of Science in Nursing, Nursing
University of Phoenix 2006 — 2007
Mutual of Omaha October 2010 - Present
OccuVax September 2009 - October 2009
Bank of the West August 2009 - September 2009
Rels Title February 2009 - August 2009
West Corporation January 2009 - February 2009
PayPal September 2007 - October 2008
Sycamore Village Assisted Living August 2005 - July 2007
DialAmerica October 2004 - June 2005
Applied Underwriters June 2002 - August 2004
Education
Metropolitan Community College 2009 — 2014
Associate of Science in Nursing, Nursing
University of Phoenix 2006 — 2007
Stacey Heldt's West Corporation Experience August 2013 - Present
Job Technical Program and Resource Manager at West Corporation
Industry Telecommunications
Experience
West Corporation August 2013 - Present
West Corporation February 2013 - July 2013
West Corporation September 2011 - February 2013
West Corp May 2008 - September 2011
Skills
Customer Relations, Process Improvement, Problem Solving, Program Management, Call Center, Operations Management, Management, Business Development, Training, Recruiting, Leadership, Telecommunications, Call Centers, Customer Satisfaction, Project Management, Customer Service, Vendor Management, Customer Experience, Product Management, Agile Project Management, Strategic Thinking, Language Services, SDLC, SharePoint, MS Project, Team Leadership
Education
University of Nebraska-Lincoln
Bachelor of Arts (BA), Psychology (Major), French (Minor)
University of Nebraska-Lincoln
Bachelor of Applied Science (BASc), Applied Science-Marketing (Major)
West Corporation August 2013 - Present
West Corporation February 2013 - July 2013
West Corporation September 2011 - February 2013
West Corp May 2008 - September 2011
Skills
Customer Relations, Process Improvement, Problem Solving, Program Management, Call Center, Operations Management, Management, Business Development, Training, Recruiting, Leadership, Telecommunications, Call Centers, Customer Satisfaction, Project Management, Customer Service, Vendor Management, Customer Experience, Product Management, Agile Project Management, Strategic Thinking, Language Services, SDLC, SharePoint, MS Project, Team Leadership
Education
University of Nebraska-Lincoln
Bachelor of Arts (BA), Psychology (Major), French (Minor)
University of Nebraska-Lincoln
Bachelor of Applied Science (BASc), Applied Science-Marketing (Major)
Scott Kuhn's West Corporation Experience 2002 - 2004
Job Principal Engineer at Vaporstream, Inc.
Industry Computer Software
Experience
Vaporstream April 2014 - Present
Burns & McDonnell September 2013 - April 2014
VaporStream, Inc. October 2012 - September 2013
PacketVideo March 2008 - October 2012
PacketVideo 2008 - 2012
Westell 2005 - 2007
West Corporation 2002 - 2004
PacketVideo 2000 - 2002
VirtualColor 1998 - 2000
Skills
C++, Java, Software Development, C, XML, Agile Methodologies, Perl, Linux, Software Design, JSP, Software Engineering, ClearCase, Apache, SQL, Cassandra, Testing, Python, Operating Systems, Oracle
Education
University of Wisconsin-Madison 1991 — 1993
MS, Electrical and Computer Engineering
University of Nebraska-Lincoln 1987 — 1991
BS, Engineering
Vaporstream April 2014 - Present
Burns & McDonnell September 2013 - April 2014
VaporStream, Inc. October 2012 - September 2013
PacketVideo March 2008 - October 2012
PacketVideo 2008 - 2012
Westell 2005 - 2007
West Corporation 2002 - 2004
PacketVideo 2000 - 2002
VirtualColor 1998 - 2000
Skills
C++, Java, Software Development, C, XML, Agile Methodologies, Perl, Linux, Software Design, JSP, Software Engineering, ClearCase, Apache, SQL, Cassandra, Testing, Python, Operating Systems, Oracle
Education
University of Wisconsin-Madison 1991 — 1993
MS, Electrical and Computer Engineering
University of Nebraska-Lincoln 1987 — 1991
BS, Engineering
Jordan B McConnell's West Corporation Experience July 2010 - May 2015
Job Network Administrator and Client Support Specialist at The Burlington Capital Group LLC
Industry Information Technology and Services
Experience
The Burlington Capital Group LLC May 2015 - Present
West Corporation July 2010 - May 2015
West Corporation July 2010 - February 2014
Cox Communications October 2007 - May 2010
United States Air Force June 2001 - May 2010
Skills
Servers, Network Administration, Cisco Technologies, System Administration, Microsoft Office, Juniper, Security, Troubleshooting, Customer Service, Enterprise Architecture, Active Directory, Windows Server 2012, Windows Server 2003, Computer Network..., Hardware, Windows 7, Windows 8, Windows Vista, Apple OS, Technical Training, Security Clearance, TCP/IP, Military, DHCP, Dell PowerEdge Servers, DNS, Windows Server, BGP, Firewalls, Cisco IP Telephony..., Wireless Routers, Associate Development, Consultancy, Military Leadership, Air Force, Technical Writing, Internal Communications, Auditing, Quality Assurance, Logistics, Router Configuration, DNS administration, EIGRP, Frame-Relay, Private Line, Metro Ethernet, DSL, Frame Relay
Education
University of Phoenix 2010 — 2015
Bachelor’s Degree, Human Resources Management/Personnel Administration, General
USAF Advanced Technical Training 2008 — 2008
Certification - 2T2X1 - Air Transportation
USAF Advanced Technical Training 2001 — 2002
Certification, 3C0X1 - Computer Systems Operations
USAF Technical Training 2001 — 2001
Certification, 3C0X1 - Computer Systems Operations
USAF Basic Military Training 2001 — 2001
Certification - Course 9T000 - Basic Training
The Burlington Capital Group LLC May 2015 - Present
West Corporation July 2010 - May 2015
West Corporation July 2010 - February 2014
Cox Communications October 2007 - May 2010
United States Air Force June 2001 - May 2010
Skills
Servers, Network Administration, Cisco Technologies, System Administration, Microsoft Office, Juniper, Security, Troubleshooting, Customer Service, Enterprise Architecture, Active Directory, Windows Server 2012, Windows Server 2003, Computer Network..., Hardware, Windows 7, Windows 8, Windows Vista, Apple OS, Technical Training, Security Clearance, TCP/IP, Military, DHCP, Dell PowerEdge Servers, DNS, Windows Server, BGP, Firewalls, Cisco IP Telephony..., Wireless Routers, Associate Development, Consultancy, Military Leadership, Air Force, Technical Writing, Internal Communications, Auditing, Quality Assurance, Logistics, Router Configuration, DNS administration, EIGRP, Frame-Relay, Private Line, Metro Ethernet, DSL, Frame Relay
Education
University of Phoenix 2010 — 2015
Bachelor’s Degree, Human Resources Management/Personnel Administration, General
USAF Advanced Technical Training 2008 — 2008
Certification - 2T2X1 - Air Transportation
USAF Advanced Technical Training 2001 — 2002
Certification, 3C0X1 - Computer Systems Operations
USAF Technical Training 2001 — 2001
Certification, 3C0X1 - Computer Systems Operations
USAF Basic Military Training 2001 — 2001
Certification - Course 9T000 - Basic Training
David Withers's West Corporation Experience 2005 - 2006
Job Sr. Consultant
Industry Information Technology and Services
Experience
Celedon Partners August 2014 - Present
Colony American Homes September 2012 - August 2014
Celedon Partners 2014 - 2014
Phoenix Coyotes September 2011 - September 2012
Partners Rx Management, LLC August 2008 - September 2011
Proxibid 2007 - 2008
West Corporation 2005 - 2006
EnSite, Inc. 2005 - 2006
American Traffic Solutions October 2001 - October 2003
Sales Logix October 1998 - October 2001
Skills
MS Dynamics CRM, Customer Relations, Problem Solving, Windows, HTML, Microsoft CRM, Customer Service, CRM, Software Documentation, ASP.NET, SQL, Microsoft SQL Server, Active Directory, SharePoint, T-SQL, Visio, SDLC, Requirements Analysis, Databases, IIS, Software Development, SSRS, Software Project..., Crystal Reports, Business Intelligence, Agile Methodologies, Networking, Integration, TFS, .NET, Visual Studio, C#
Education
University of Phoenix
Celedon Partners August 2014 - Present
Colony American Homes September 2012 - August 2014
Celedon Partners 2014 - 2014
Phoenix Coyotes September 2011 - September 2012
Partners Rx Management, LLC August 2008 - September 2011
Proxibid 2007 - 2008
West Corporation 2005 - 2006
EnSite, Inc. 2005 - 2006
American Traffic Solutions October 2001 - October 2003
Sales Logix October 1998 - October 2001
Skills
MS Dynamics CRM, Customer Relations, Problem Solving, Windows, HTML, Microsoft CRM, Customer Service, CRM, Software Documentation, ASP.NET, SQL, Microsoft SQL Server, Active Directory, SharePoint, T-SQL, Visio, SDLC, Requirements Analysis, Databases, IIS, Software Development, SSRS, Software Project..., Crystal Reports, Business Intelligence, Agile Methodologies, Networking, Integration, TFS, .NET, Visual Studio, C#
Education
University of Phoenix
Sue Meginnis's West Corporation Experience May 2009 - March 2011
Job Business Systems Analyst at WoodmenLife
Industry Information Technology and Services
Experience
WoodmenLife July 2015 - Present
Client Resources, Inc. June 2015 - July 2015
ProKarma March 2013 - June 2015
IIBA 2005 - 2014
Lincoln Financial Group June 2011 - December 2012
West Corporation May 2009 - March 2011
CSG Systems May 2007 - January 2009
Ancillary Care Management 2005 - 2007
Physicians Mutual September 2003 - August 2004
Mutual of Omaha 1997 - 2001
Skills
Process Improvement, SDLC, Agile Methodologies, Business Analysis, Program Management, Vendor Management, Visio, Requirements Gathering, Change Management, Business Process, Team Leadership, Software Project..., Strategic Planning, Data Analysis, Business Intelligence, Requirements Analysis, Business Process..., Integration, Software Documentation, PMP
Education
University of Nebraska-Lincoln 1973 — 1977
BA, Psychology
University of Nebraska-Lincoln
Bachelor's degree, Psychology
WoodmenLife July 2015 - Present
Client Resources, Inc. June 2015 - July 2015
ProKarma March 2013 - June 2015
IIBA 2005 - 2014
Lincoln Financial Group June 2011 - December 2012
West Corporation May 2009 - March 2011
CSG Systems May 2007 - January 2009
Ancillary Care Management 2005 - 2007
Physicians Mutual September 2003 - August 2004
Mutual of Omaha 1997 - 2001
Skills
Process Improvement, SDLC, Agile Methodologies, Business Analysis, Program Management, Vendor Management, Visio, Requirements Gathering, Change Management, Business Process, Team Leadership, Software Project..., Strategic Planning, Data Analysis, Business Intelligence, Requirements Analysis, Business Process..., Integration, Software Documentation, PMP
Education
University of Nebraska-Lincoln 1973 — 1977
BA, Psychology
University of Nebraska-Lincoln
Bachelor's degree, Psychology
Shawn Fliehman's West Corporation Experience May 2000 - Present
Job Executive Vice President of Operations at West Corporation
Industry Telecommunications
Experience
West Corporation May 2000 - Present
Education
University of Northern Iowa 1989 — 1992
West Corporation May 2000 - Present
Education
University of Northern Iowa 1989 — 1992
Michael Reid Johnson's West Corporation Experience 2008 - 2010
Job Mortgage Professional
Industry Banking
Experience
JP Morgan Chase 2010 - Present
West Corporation 2008 - 2010
Johnson & Associates 2003 - 2007
Rockford Business Interiors 1998 - 2003
Wilson Office Interiors 1996 - 1998
Skills
Mortgage Lending, Loans, Credit, Mortgage Banking, Banking, Credit Analysis, Loan Origination, Consumer Lending, Underwriting, FHA, Commercial Lending, Finance, Commercial Banking, Retail Banking, Risk Management
Education
University of Phoenix 2006 — 2007
MBA, Business Administration
University of Phoenix 2002 — 2006
Bachelor of Science, Business Administration and Marketing
DeSoto High School
JP Morgan Chase 2010 - Present
West Corporation 2008 - 2010
Johnson & Associates 2003 - 2007
Rockford Business Interiors 1998 - 2003
Wilson Office Interiors 1996 - 1998
Skills
Mortgage Lending, Loans, Credit, Mortgage Banking, Banking, Credit Analysis, Loan Origination, Consumer Lending, Underwriting, FHA, Commercial Lending, Finance, Commercial Banking, Retail Banking, Risk Management
Education
University of Phoenix 2006 — 2007
MBA, Business Administration
University of Phoenix 2002 — 2006
Bachelor of Science, Business Administration and Marketing
DeSoto High School
Kim Juarez's West Corporation Experience June 1999 - April 2003
Job Mystery Shopper & Admin Help at Top Secret Services
Industry Accounting
Experience
Top Secret Services December 2007 - Present
Martin Marietta Materials April 2003 - September 2007
West Corporation June 1999 - April 2003
Education
University of Phoenix 2006 — 2008
Bachelor of Science degree in Accounting
Hallmark Institute 1998 — 1999
Associates degree in Business Admin, emphasis in Accounting
Top Secret Services December 2007 - Present
Martin Marietta Materials April 2003 - September 2007
West Corporation June 1999 - April 2003
Education
University of Phoenix 2006 — 2008
Bachelor of Science degree in Accounting
Hallmark Institute 1998 — 1999
Associates degree in Business Admin, emphasis in Accounting
Amanda Stubblefield's West Corporation Experience 2002 - 2006
Job Sr Program Mgr and Team Lead at Dell
Industry Computer Hardware
Experience
Dell June 2006 - Present
West Corporation 2002 - 2006
Young America Corp 1998 - 2002
America Online 1996 - 1998
AOL 1996 - 1998
Skills
Program Management, Cloud Computing, PMP, Cross-functional Team..., ITIL, Cisco Technologies, Business Continuity, Vendor Management, Project Management, Service Delivery, Data Center, Storage, Virtualization
Education
University of Oklahoma 1992 — 1994
Dell June 2006 - Present
West Corporation 2002 - 2006
Young America Corp 1998 - 2002
America Online 1996 - 1998
AOL 1996 - 1998
Skills
Program Management, Cloud Computing, PMP, Cross-functional Team..., ITIL, Cisco Technologies, Business Continuity, Vendor Management, Project Management, Service Delivery, Data Center, Storage, Virtualization
Education
University of Oklahoma 1992 — 1994
Dan Gordon's West Corporation Experience August 2012 - Present
Job SVP, Strategy and Development at West Interactive
Industry Retail
Experience
West Corporation August 2012 - Present
EPM, Inc. January 2008 - Present
TeleTech January 2009 - December 2010
West January 2005 - December 2008
Omnium 1998 - 2004
Meridian Advertising 1990 - 1997
Skills
CRM, Management, Strategy, Account Management, Call Centers, Business Development, Leadership, Strategic Planning, Sales, Outsourcing, Customer Experience..., Conference Presenter, Product Marketing, New Business Development, Marketing, Call Center, Customer Experience, Go-to-market Strategy
Education
University of Notre Dame 1985 — 1989
Bachelor of Business Administration (BBA), Finance and Business Economics; Minor in Psychology
West Corporation August 2012 - Present
EPM, Inc. January 2008 - Present
TeleTech January 2009 - December 2010
West January 2005 - December 2008
Omnium 1998 - 2004
Meridian Advertising 1990 - 1997
Skills
CRM, Management, Strategy, Account Management, Call Centers, Business Development, Leadership, Strategic Planning, Sales, Outsourcing, Customer Experience..., Conference Presenter, Product Marketing, New Business Development, Marketing, Call Center, Customer Experience, Go-to-market Strategy
Education
University of Notre Dame 1985 — 1989
Bachelor of Business Administration (BBA), Finance and Business Economics; Minor in Psychology
Kami Powers-Hamblin's West Corporation Experience 1998 - 2003
Job Director, IT Service Management at Alorica
Industry Information Technology and Services
Experience
Alorica February 2007 - Present
Convergys Corporation August 2003 - February 2007
Teleservices Jamiaca Ltd. 2003 - 2003
West Corporation 1998 - 2003
West Corporation 1998 - 2003
Skills
Vendor Management, Troubleshooting, Training, Telecommunications, Technical Support, Team Building, Process Improvement, Performance Management, Management, Customer Service, Customer Satisfaction, Call Center, Call Centers, Coaching, Team Leadership, Outsourcing
Education
University of Phoenix
Alorica February 2007 - Present
Convergys Corporation August 2003 - February 2007
Teleservices Jamiaca Ltd. 2003 - 2003
West Corporation 1998 - 2003
West Corporation 1998 - 2003
Skills
Vendor Management, Troubleshooting, Training, Telecommunications, Technical Support, Team Building, Process Improvement, Performance Management, Management, Customer Service, Customer Satisfaction, Call Center, Call Centers, Coaching, Team Leadership, Outsourcing
Education
University of Phoenix
Eric Stuiber's West Corporation Experience May 2007 - October 2009
Job Manager, Procurement and Support Services at Blue Cross and Blue Shield of IL, MT, NM, OK & TX
Industry Logistics and Supply Chain
Experience
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas June 2014 - Present
HCSC January 2010 - June 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2010 - June 2014
West Corporation May 2007 - October 2009
Oronova August 2000 - April 2007
Nuveen Investments 2001 - 2004
Comark June 1999 - August 2000
Skills
Cisco, Network Security, Servers, XP, Windows, Project Management, Cisco Technologies, Enterprise Software, Security, Networking, Leadership
Education
University of Notre Dame 1995 — 1999
Bachelors of Science, Biochemistry, Spanish, Pre-Med
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas June 2014 - Present
HCSC January 2010 - June 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2010 - June 2014
West Corporation May 2007 - October 2009
Oronova August 2000 - April 2007
Nuveen Investments 2001 - 2004
Comark June 1999 - August 2000
Skills
Cisco, Network Security, Servers, XP, Windows, Project Management, Cisco Technologies, Enterprise Software, Security, Networking, Leadership
Education
University of Notre Dame 1995 — 1999
Bachelors of Science, Biochemistry, Spanish, Pre-Med
Shanita Rice's West Corporation Experience January 2006 - Present
Job Client Support Coordinator at Alorica
Industry Telecommunications
Experience
Alorica July 2013 - Present
West Corporation January 2006 - Present
Skills
Telecommunications, Customer Service..., Service Delivery..., Troubleshooting, Wireless, Management, VoIP, Outlook, PowerPoint, Microsoft Excel, Microsoft Word, Call Centers, IP, Integration, Networking
Education
University of Nebraska-Lincoln 1997 — 2003
Secondary Education and Teaching
Alorica July 2013 - Present
West Corporation January 2006 - Present
Skills
Telecommunications, Customer Service..., Service Delivery..., Troubleshooting, Wireless, Management, VoIP, Outlook, PowerPoint, Microsoft Excel, Microsoft Word, Call Centers, IP, Integration, Networking
Education
University of Nebraska-Lincoln 1997 — 2003
Secondary Education and Teaching
Jessica (Ramm) Ward's West Corporation Experience July 2012 - Present
Job Director, Financial Analysis at West Corporation
Industry Accounting
Experience
West Corporation July 2012 - Present
Lutz & Company, PC August 2001 - August 2012
Education
University of Northern Iowa 1996 — 2001
BA, Accounting
Millard North High School 1992 — 1996
West Corporation July 2012 - Present
Lutz & Company, PC August 2001 - August 2012
Education
University of Northern Iowa 1996 — 2001
BA, Accounting
Millard North High School 1992 — 1996
Tom Seeman's West Corporation Experience November 1997 - June 2006
Job PM at Genesys Labs
Industry Telecommunications
Experience
Genesys Labs June 2006 - Present
West Interactive Corporation 1996 - 2007
West Corporation November 1997 - June 2006
Call Interactive/FDC, Omaha, Nebraska November 1996 - October 1997
Education
University of Nebraska-Lincoln 1974 — 1980
BS, ENGINEERING
Genesys Labs June 2006 - Present
West Interactive Corporation 1996 - 2007
West Corporation November 1997 - June 2006
Call Interactive/FDC, Omaha, Nebraska November 1996 - October 1997
Education
University of Nebraska-Lincoln 1974 — 1980
BS, ENGINEERING
Alex Bugno's West Corporation Experience 2005 - 2007
Job Owner at Bugno Towing and Recovery
Industry Information Technology and Services
Experience
Southwest Airlines July 2014 - Present
Bugno Towing and Recovery April 2010 - Present
Bugno Development Group June 2007 - Present
AT&T Mobility September 2006 - Present
Avis Budget Group 2007 - 2009
Staples January 2007 - June 2007
West Corporation 2005 - 2007
Skills
Management
Education
University of Phoenix 2007 — 2009
Associates, Business, Criminal Justice
Southwest Airlines July 2014 - Present
Bugno Towing and Recovery April 2010 - Present
Bugno Development Group June 2007 - Present
AT&T Mobility September 2006 - Present
Avis Budget Group 2007 - 2009
Staples January 2007 - June 2007
West Corporation 2005 - 2007
Skills
Management
Education
University of Phoenix 2007 — 2009
Associates, Business, Criminal Justice
Seann Clark's West Corporation Experience April 2010 - June 2013
Job Senior F5 Engineer at Milestone Systems, Inc.
Industry Telecommunications
Experience
Milestone Systems, Inc. July 2013 - Present
West Corporation April 2010 - June 2013
West Corporation August 2007 - June 2010
United States Air Force October 2001 - August 2007
Skills
DNS, Active Directory, Servers, Troubleshooting, IIS, Firewalls, Application Delivery..., F5 BigIP, Netscaler, Netscout, CA Spectrum, eHealth, Apache 2, Tomcat 5, Perl, PHP, Networking, Load Balancing, VoIP, Network Design, Tomcat, Microsoft Technologies, Cisco IOS, Cisco Technologies, Switches, Routers, LAN-WAN, SIP, WAN, Apache
Education
University of Phoenix 2007 — 2010
Business systems: Focus in Information Systems, Inofrmation Science
Milestone Systems, Inc. July 2013 - Present
West Corporation April 2010 - June 2013
West Corporation August 2007 - June 2010
United States Air Force October 2001 - August 2007
Skills
DNS, Active Directory, Servers, Troubleshooting, IIS, Firewalls, Application Delivery..., F5 BigIP, Netscaler, Netscout, CA Spectrum, eHealth, Apache 2, Tomcat 5, Perl, PHP, Networking, Load Balancing, VoIP, Network Design, Tomcat, Microsoft Technologies, Cisco IOS, Cisco Technologies, Switches, Routers, LAN-WAN, SIP, WAN, Apache
Education
University of Phoenix 2007 — 2010
Business systems: Focus in Information Systems, Inofrmation Science
Ariene Maclean's West Corporation Experience November 2010 - January 2011
Job Substitute Teacher at Washoe County School District
Industry Libraries
Experience
Washoe County School District September 2013 - Present
Interac March 2012 - March 2013
Integrity Staffing Solutions November 2011 - December 2011
Hole In One International March 2011 - September 2011
West Corporation November 2010 - January 2011
US Census Bureau April 2010 - June 2010
UNR Library August 2005 - January 2009
Skills
Library, Cataloging, Teaching, Library Science, Data Entry, Collection Development, Online Research, Books
Education
University of Nevada-Reno 2013 — 2016
Master's Degree, Secondary Education and Teaching
University of Nevada-Reno 2005 — 2009
BA, Major in History/Minor in Japanese
Washoe County School District September 2013 - Present
Interac March 2012 - March 2013
Integrity Staffing Solutions November 2011 - December 2011
Hole In One International March 2011 - September 2011
West Corporation November 2010 - January 2011
US Census Bureau April 2010 - June 2010
UNR Library August 2005 - January 2009
Skills
Library, Cataloging, Teaching, Library Science, Data Entry, Collection Development, Online Research, Books
Education
University of Nevada-Reno 2013 — 2016
Master's Degree, Secondary Education and Teaching
University of Nevada-Reno 2005 — 2009
BA, Major in History/Minor in Japanese
James F Davis's West Corporation Experience October 2007 - April 2011
Job GoodHire Account Manager at Inflection
Industry Information Technology and Services
Experience
GoodHire February 2014 - Present
Inflection February 2014 - Present
Yahoo! May 2011 - June 2013
West Corporation October 2007 - April 2011
Movie Gallery August 2004 - October 2007
Forever Resorts January 2000 - August 2003
First national Bank Estes Park May 1999 - December 1999
Skills
Microsoft Office, Leadership, Marketing, Coaching, Team Building, Online Advertising, Advertising Sales, Yahoo Search Marketing, Online Marketing, Strong Analytical Skills, Outstand Communication..., Intuitive and Creative..., Advertising, Account Management, Sales, Strategy, Training, New Business Development, Lead Generation, SEM, Social Media Marketing, Mobile Marketing, Customer Retention, Email Marketing, Digital Marketing, Social Media, Marketing Communications, Social Networking, Marketing Strategy, B2B, Search Advertising, Digital Strategy, Media Planning, Mobile Advertising, Display Advertising, Start-ups, Management, CRM, Customer Service, Salesforce.com, Web Analytics, Customer Satisfaction
Education
University of South Florida - College of Business Administration 1984 — 1986
Bachelor's of Science, Business Administration
GoodHire February 2014 - Present
Inflection February 2014 - Present
Yahoo! May 2011 - June 2013
West Corporation October 2007 - April 2011
Movie Gallery August 2004 - October 2007
Forever Resorts January 2000 - August 2003
First national Bank Estes Park May 1999 - December 1999
Skills
Microsoft Office, Leadership, Marketing, Coaching, Team Building, Online Advertising, Advertising Sales, Yahoo Search Marketing, Online Marketing, Strong Analytical Skills, Outstand Communication..., Intuitive and Creative..., Advertising, Account Management, Sales, Strategy, Training, New Business Development, Lead Generation, SEM, Social Media Marketing, Mobile Marketing, Customer Retention, Email Marketing, Digital Marketing, Social Media, Marketing Communications, Social Networking, Marketing Strategy, B2B, Search Advertising, Digital Strategy, Media Planning, Mobile Advertising, Display Advertising, Start-ups, Management, CRM, Customer Service, Salesforce.com, Web Analytics, Customer Satisfaction
Education
University of South Florida - College of Business Administration 1984 — 1986
Bachelor's of Science, Business Administration
Diana Maras's West Corporation Experience November 2008 - May 2013
Job Uber / Lyft Partner
Industry Marketing and Advertising
Experience
Delre & Associates January 2014 - April 2014
Kelly Services July 2013 - October 2013
West Corporation November 2008 - May 2013
Today’s Staffing October 2007 - October 2008
Midland Manufacturing March 2003 - January 2007
Skills
Sales, Office Management, Training, Marketing, CRM, Budgets, Customer Service, Event Planning, Software Documentation, Project Management, Event Management, Invoicing, Advertising
Education
University of Phoenix 2003 — 2008
Bachelor of Applied Science (BASc), Marketing
Delre & Associates January 2014 - April 2014
Kelly Services July 2013 - October 2013
West Corporation November 2008 - May 2013
Today’s Staffing October 2007 - October 2008
Midland Manufacturing March 2003 - January 2007
Skills
Sales, Office Management, Training, Marketing, CRM, Budgets, Customer Service, Event Planning, Software Documentation, Project Management, Event Management, Invoicing, Advertising
Education
University of Phoenix 2003 — 2008
Bachelor of Applied Science (BASc), Marketing
Sarah Hoburg's West Corporation Experience February 2006 - June 2013
Job Senior Director of Client Operations at Alorica
Industry Telecommunications
Experience
Alorica July 2013 - Present
West Corporation February 2006 - June 2013
West Corporation January 2005 - January 2006
West Corporation April 2000 - December 2004
APAC Customer Services May 1998 - March 2000
Skills
Offshoring, Business Process..., Call Center, Vendor Management, Workforce Management, Call Centers, Customer Experience, Leadership, Program Management, Customer Satisfaction, Operations Management, Outsourcing, Training, Process Improvement, Management, Project Management, Account Management, Telecommunications, BPO, Customer Retention, Team Leadership, Quality Assurance, Networking, CRM, Executive Management, Contact Centers, Performance Management, Inbound Marketing, Telemarketing, Service Delivery, IVR, Cross-functional Team..., Salesforce.com, Lead Generation, Avaya, SaaS, Team Building, Team Management, Sales Operations, Solution Selling, Employee Training, Strategy, Product Management, Coaching, Managed Services, Professional Services, Call Center Development, CTI, Sales Process, P&L Management
Education
University of Northern Iowa 1989 — 1994
Bachelor's degree, English Language and Literature, General
Atlantic High School 1985 — 1989
English
Alorica July 2013 - Present
West Corporation February 2006 - June 2013
West Corporation January 2005 - January 2006
West Corporation April 2000 - December 2004
APAC Customer Services May 1998 - March 2000
Skills
Offshoring, Business Process..., Call Center, Vendor Management, Workforce Management, Call Centers, Customer Experience, Leadership, Program Management, Customer Satisfaction, Operations Management, Outsourcing, Training, Process Improvement, Management, Project Management, Account Management, Telecommunications, BPO, Customer Retention, Team Leadership, Quality Assurance, Networking, CRM, Executive Management, Contact Centers, Performance Management, Inbound Marketing, Telemarketing, Service Delivery, IVR, Cross-functional Team..., Salesforce.com, Lead Generation, Avaya, SaaS, Team Building, Team Management, Sales Operations, Solution Selling, Employee Training, Strategy, Product Management, Coaching, Managed Services, Professional Services, Call Center Development, CTI, Sales Process, P&L Management
Education
University of Northern Iowa 1989 — 1994
Bachelor's degree, English Language and Literature, General
Atlantic High School 1985 — 1989
English
Danaille Bowling's West Corporation Experience March 2004 - May 2006
Job Customer Retention & Collection Specialist at Loud Security Systems Inc.
Industry Security and Investigations
Experience
LOUD Security System, Inc. January 2009 - Present
OgilvyAction June 2008 - December 2008
West Corporation March 2004 - May 2006
Skills
Access Control, Security, Customer Service, Surveillance, Training, CCTV, Security Management, Team Building, Intrusion Detection, Fire Alarm, Security Audits, Life Safety, Security Operations, Risk Assessment, Customer Satisfaction, Direct Sales, Sales, Outlook, Corporate Security, Customer Retention, Customer Support, Customer Satisfaction..., Long-term Customer...
Education
University of Phoenix
LOUD Security System, Inc. January 2009 - Present
OgilvyAction June 2008 - December 2008
West Corporation March 2004 - May 2006
Skills
Access Control, Security, Customer Service, Surveillance, Training, CCTV, Security Management, Team Building, Intrusion Detection, Fire Alarm, Security Audits, Life Safety, Security Operations, Risk Assessment, Customer Satisfaction, Direct Sales, Sales, Outlook, Corporate Security, Customer Retention, Customer Support, Customer Satisfaction..., Long-term Customer...
Education
University of Phoenix
Kassie King's West Corporation Experience November 2009 - January 2011
Job UK Disbursements Associate at IPG
Industry Telecommunications
Experience
West Corporation November 2009 - January 2011
Quality Living August 2009 - November 2009
Skills
Medical Terminology, SAP, Scanners, Barcode Scanners, HIPAA, Medical Coding, Outlook
Education
University of Phoenix 2011 — 2012
Associate's degree, Health Care Administration/Medical Records, 3.8
University of Phoenix 2011 — 2012
Associate's degree, Health/Health Care Administration/Medical Records, 3.8 GPA
Kaplan University 2008 — 2008
None, Medical Assistant
West Corporation November 2009 - January 2011
Quality Living August 2009 - November 2009
Skills
Medical Terminology, SAP, Scanners, Barcode Scanners, HIPAA, Medical Coding, Outlook
Education
University of Phoenix 2011 — 2012
Associate's degree, Health Care Administration/Medical Records, 3.8
University of Phoenix 2011 — 2012
Associate's degree, Health/Health Care Administration/Medical Records, 3.8 GPA
Kaplan University 2008 — 2008
None, Medical Assistant
Kirk Vander Linden's West Corporation Experience September 2010 - Present
Job Director Operations Strategy & Business Intelligence at West
Industry Telecommunications
Experience
West Corporation September 2010 - Present
West Asset Management October 2004 - September 2010
Avaya January 2004 - October 2004
Avaya April 2002 - January 2004
Avaya April 2001 - April 2002
Ag Processing, Inc August 1998 - April 2001
Ag Processing, Inc September 1996 - August 1998
Skills
Business Intelligence, Data Analysis, IVR, Business Analysis, Analytics, Call Center, Process Improvement, Vendor Management, Analysis, Operations Management, Account Management, Workforce Management, Leadership, Strategy, Call Centers, Cross-functional Team..., Finance, Forecasting, Executive Management, Strategic Planning, Budgets, Project Management, Start-ups
Education
University of Northern Iowa 1991 — 1993
Bachelor of Arts (B.A.), Accounting
West Corporation September 2010 - Present
West Asset Management October 2004 - September 2010
Avaya January 2004 - October 2004
Avaya April 2002 - January 2004
Avaya April 2001 - April 2002
Ag Processing, Inc August 1998 - April 2001
Ag Processing, Inc September 1996 - August 1998
Skills
Business Intelligence, Data Analysis, IVR, Business Analysis, Analytics, Call Center, Process Improvement, Vendor Management, Analysis, Operations Management, Account Management, Workforce Management, Leadership, Strategy, Call Centers, Cross-functional Team..., Finance, Forecasting, Executive Management, Strategic Planning, Budgets, Project Management, Start-ups
Education
University of Northern Iowa 1991 — 1993
Bachelor of Arts (B.A.), Accounting
Pauline Sewell's West Corporation Experience April 2015 - Present
Job Senior Billing Specialist at West Corporation
Industry Transportation/Trucking/Railroad
Experience
West Corporation April 2015 - Present
Midlands Carrier Transicold March 2011 - June 2014
Education
University of Phoenix 2011 — 2013
Bachelor’s Degree, Criminal Justice/Law Enforcement Administration
University of Phoenix 2009 — 2011
Associates Accounting
West Corporation April 2015 - Present
Midlands Carrier Transicold March 2011 - June 2014
Education
University of Phoenix 2011 — 2013
Bachelor’s Degree, Criminal Justice/Law Enforcement Administration
University of Phoenix 2009 — 2011
Associates Accounting
Danielle Paessler's West Corporation Experience February 2008 - September 2011
Job Business Development Professional with Healthcare Focus
Industry Hospital & Health Care
Experience
Commcare Pharmacy September 2011 - June 2015
West Corporation February 2008 - September 2011
West Corporation April 2004 - February 2008
Lakeside Packaging Plus August 2000 - April 2004
Skills
Healthcare, Healthcare Information..., Hospitals, Managed Care, Pharmaceutical Sales, Sales Operations, Leadership, Process Improvement, New Business Development, Pharmaceutical Industry, Customer Service, Sales, Sales Management, Strategic Planning
Education
University of Phoenix
Bachelor's degree, Healthcare Administration
Commcare Pharmacy September 2011 - June 2015
West Corporation February 2008 - September 2011
West Corporation April 2004 - February 2008
Lakeside Packaging Plus August 2000 - April 2004
Skills
Healthcare, Healthcare Information..., Hospitals, Managed Care, Pharmaceutical Sales, Sales Operations, Leadership, Process Improvement, New Business Development, Pharmaceutical Industry, Customer Service, Sales, Sales Management, Strategic Planning
Education
University of Phoenix
Bachelor's degree, Healthcare Administration
Cory Camp's West Corporation Experience June 2014 - Present
Job Operations Trainer at West Corporation
Industry Telecommunications
Experience
West Corporation June 2014 - Present
Best Buy December 2013 - May 2014
APAC Customer Services May 2012 - December 2013
Alorica March 2008 - May 2012
ACS, a Xerox Company October 2006 - March 2008
Foot Locker September 2003 - October 2006
Skills
Business Analysis, Telecommunications, Business Management, Call Center, Operations Management, Process Improvement, Business Process..., Customer Satisfaction, Quality Assurance, Vendor Management, Resource Management, Process Engineering, Outsourcing, Team Management, Team Leadership, Business Process, People Management, Change Management, Call Centers, Management
Education
University of Phoenix 2002 — 2002
West Corporation June 2014 - Present
Best Buy December 2013 - May 2014
APAC Customer Services May 2012 - December 2013
Alorica March 2008 - May 2012
ACS, a Xerox Company October 2006 - March 2008
Foot Locker September 2003 - October 2006
Skills
Business Analysis, Telecommunications, Business Management, Call Center, Operations Management, Process Improvement, Business Process..., Customer Satisfaction, Quality Assurance, Vendor Management, Resource Management, Process Engineering, Outsourcing, Team Management, Team Leadership, Business Process, People Management, Change Management, Call Centers, Management
Education
University of Phoenix 2002 — 2002
Heather Layton's West Corporation Experience December 2011 - Present
Job Customer Care Representative at West Corporation
Industry Telecommunications
Experience
West Corporation December 2011 - Present
Kmart Corporation September 2006 - December 2011
Education
University of Phoenix
Accounting
West Corporation December 2011 - Present
Kmart Corporation September 2006 - December 2011
Education
University of Phoenix
Accounting
Joanna Cano's West Corporation Experience January 2009 - January 2010
Job Student at University of Phoenix
Industry Human Resources
Experience
Twin Rivers Foods January 2012 - Present
West Corporation January 2009 - January 2010
Skills
Bilingual, Spanish-speaking
Education
University of Phoenix 2009 — 2014
Business Management
Twin Rivers Foods January 2012 - Present
West Corporation January 2009 - January 2010
Skills
Bilingual, Spanish-speaking
Education
University of Phoenix 2009 — 2014
Business Management
Martha Jane Nichols's West Corporation Experience 2012 - 2012
Job Clerical at Job Seeker
Industry Accounting
Experience
Job Seeker currently underemployed December 2012 - Present
Walmart November 2012 - Present
ORC International October 2012 - December 2012
West Corporation 2012 - 2012
Express Employment Professionals August 2011 - September 2011
Liberty Tax Service January 2011 - April 2011
PDM Steel April 2006 - March 2009
Accountants International December 2005 - April 2006
Swire Coca Cola, USA December 2001 - December 2005
Agape Psychological Services May 1998 - January 2000
Skills
Clerical Skills, Accounts Payable, Accounts Receivable, Bookkeeping, Receptionist Duties, General Office Skills, Typing, 10 Key, Data Entry, Customer Service, Computer/Technical..., Microsoft Excel, Microsoft Word, Time Management
Education
Liberty Tax Services, Training 2010 — 2010
Fastrax 2009 — 2010
Career Choices 1997 — 1998
Gabbs High School
University of Nevada-Reno
Job Seeker currently underemployed December 2012 - Present
Walmart November 2012 - Present
ORC International October 2012 - December 2012
West Corporation 2012 - 2012
Express Employment Professionals August 2011 - September 2011
Liberty Tax Service January 2011 - April 2011
PDM Steel April 2006 - March 2009
Accountants International December 2005 - April 2006
Swire Coca Cola, USA December 2001 - December 2005
Agape Psychological Services May 1998 - January 2000
Skills
Clerical Skills, Accounts Payable, Accounts Receivable, Bookkeeping, Receptionist Duties, General Office Skills, Typing, 10 Key, Data Entry, Customer Service, Computer/Technical..., Microsoft Excel, Microsoft Word, Time Management
Education
Liberty Tax Services, Training 2010 — 2010
Fastrax 2009 — 2010
Career Choices 1997 — 1998
Gabbs High School
University of Nevada-Reno
Nicci Ferguson's West Corporation Experience May 2012 - July 2014
Job Project Coordinator
Industry Public Relations and Communications
Experience
The Oregon Community Foundation July 2014 - Present
West Corporation May 2012 - July 2014
MountainStar Family Relief Nursery February 2009 - December 2010
St. Charles Foundation August 2008 - November 2008
University of Oregon Athletic Department September 2006 - June 2007
Skills
Event Management, Marketing Communications, Event Planning, Marketing, Facebook, Advertising, Online Advertising, Editing, Social Networking, Social Media Marketing, Social Media, Media Relations, Public Relations, Strategic Communications
Education
University of Oregon 2003 — 2007
Bachelor of Science (BS), Public Relations, Advertising, and Applied Communication
Redmond High School 2000 — 2003
The Oregon Community Foundation July 2014 - Present
West Corporation May 2012 - July 2014
MountainStar Family Relief Nursery February 2009 - December 2010
St. Charles Foundation August 2008 - November 2008
University of Oregon Athletic Department September 2006 - June 2007
Skills
Event Management, Marketing Communications, Event Planning, Marketing, Facebook, Advertising, Online Advertising, Editing, Social Networking, Social Media Marketing, Social Media, Media Relations, Public Relations, Strategic Communications
Education
University of Oregon 2003 — 2007
Bachelor of Science (BS), Public Relations, Advertising, and Applied Communication
Redmond High School 2000 — 2003
Janine Walls's West Corporation Experience October 2001 - January 2005
Job Inbound Sales Rep at Time Warner Cable Business Class
Industry Telecommunications
Experience
Time Warner Cable Business Class January 2005 - Present
Time Warner Cable January 2005 - Present
West Corporation October 2001 - January 2005
Education
University of Phoenix 2012 — 2014
Time Warner Cable Business Class January 2005 - Present
Time Warner Cable January 2005 - Present
West Corporation October 2001 - January 2005
Education
University of Phoenix 2012 — 2014
toccara mcmillian's West Corporation Experience February 2009 - April 2013
Job owner
Industry Retail
Experience
TSM Communications March 2012 - Present
West Corporation February 2009 - April 2013
Skills
Customer Service, Microsoft Office, Microsoft Word, Team Building
Education
University of Phoenix 2009 — 2011
associate's degree in business
TSM Communications March 2012 - Present
West Corporation February 2009 - April 2013
Skills
Customer Service, Microsoft Office, Microsoft Word, Team Building
Education
University of Phoenix 2009 — 2011
associate's degree in business
Te'Nia Banks's West Corporation Experience June 2007 - May 2008
Job Data Coordinator at Johns Hopkins Hospital
Industry Hospital & Health Care
Experience
Johns Hopkins Hospital November 2010 - Present
Sears, Roebuck and Co. July 2009 - April 2010
West Corporation June 2007 - May 2008
Skills
Microsoft Office, COBOL, C++, Visual Basic, Troubleshooting, Medical Devices, HTML, Hospitals, Sales, Microsoft Word, PowerPoint, Visio, Healthcare, Access, Surgery, Epic Systems, Windows, Microsoft Excel, Medical Terminology, Patient Safety, SharePoint, HIPAA, Databases, EMR
Education
University of Phoenix 2013 — 2015
Associate of Arts (A.A.), Psychology, 3.6
Edmondson Westside High School 2002 — 2006
Computer Programming
Johns Hopkins Hospital November 2010 - Present
Sears, Roebuck and Co. July 2009 - April 2010
West Corporation June 2007 - May 2008
Skills
Microsoft Office, COBOL, C++, Visual Basic, Troubleshooting, Medical Devices, HTML, Hospitals, Sales, Microsoft Word, PowerPoint, Visio, Healthcare, Access, Surgery, Epic Systems, Windows, Microsoft Excel, Medical Terminology, Patient Safety, SharePoint, HIPAA, Databases, EMR
Education
University of Phoenix 2013 — 2015
Associate of Arts (A.A.), Psychology, 3.6
Edmondson Westside High School 2002 — 2006
Computer Programming
Andrealyn Mationg's West Corporation Experience May 2013 - November 2013
Job Claim Adjuster
Industry Telecommunications
Experience
UnitedHealth Group October 2013 - Present
West Corporation May 2013 - November 2013
Education
University of San Agustín 2001 — 2004
Bachelor's degree, Computer Science
UnitedHealth Group October 2013 - Present
West Corporation May 2013 - November 2013
Education
University of San Agustín 2001 — 2004
Bachelor's degree, Computer Science
Jayson West's West Corporation Experience November 2012 - February 2015
Job West Corporation at System Administrator
Industry Information Technology and Services
Experience
TeleVox Software February 2015 - Present
West Corporation November 2012 - February 2015
TeleVox Software 2010 - 2012
Education
University of South Alabama
Bachelor of Computer and Information Science, Information Technology
TeleVox Software February 2015 - Present
West Corporation November 2012 - February 2015
TeleVox Software 2010 - 2012
Education
University of South Alabama
Bachelor of Computer and Information Science, Information Technology
Kelly Hare's West Corporation Experience September 2011 - June 2012
Job Receptionist at Lucky Dog Resorts
Industry Consumer Services
Experience
Lucky Dog Resorts June 2012 - Present
West Corporation September 2011 - June 2012
Walmart September 2010 - September 2011
D&J Quality Electric August 2008 - December 2009
US Army Garrison Baden Wuerttemburg October 2005 - July 2008
266th Finance Command January 2003 - October 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook
Education
University of Phoenix 2010 — 2014
Associate's Degree, Information Technology
Lucky Dog Resorts June 2012 - Present
West Corporation September 2011 - June 2012
Walmart September 2010 - September 2011
D&J Quality Electric August 2008 - December 2009
US Army Garrison Baden Wuerttemburg October 2005 - July 2008
266th Finance Command January 2003 - October 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook
Education
University of Phoenix 2010 — 2014
Associate's Degree, Information Technology
Karen Stainbrook's West Corporation Experience July 2008 - March 2011
Job Human Resources Generalist
Industry Human Resources
Experience
Ms. Darla Wattier August 2013 - June 2015
Justin Case Catering August 2013 - June 2015
ADP May 2011 - August 2013
West Corporation July 2008 - March 2011
Walmart February 2004 - November 2004
Principal Financial Group June 2000 - September 2003
Skills
Employee Relations, Employee Benefits, Human Resources, HRIS, FMLA, Budgets, Customer Service, Workers Compensation, Employee Training, Leadership, Performance Appraisal, Management, Business Partner..., EEO Investigations, OSHA, Unemployment Claims, ADA compliance, Employee Handbooks, Employee Management, Employee Recognition, Staff Retention, ERISA, Interviews, Hiring, Screening, Administration, Recruiting, Problem Solving, Onboarding, Performance Management, Employee Wellness, Training & Development, Staff Training, Staff Management, Staff Supervision
Education
University of Phoenix 2001 — 2003
Master's degree, Organizational Management/Human Resources, 3.7
University of Phoenix 1998 — 2001
Bachelor's degree, Business, Management, Marketing, and Related Support Services, 3.8
Ms. Darla Wattier August 2013 - June 2015
Justin Case Catering August 2013 - June 2015
ADP May 2011 - August 2013
West Corporation July 2008 - March 2011
Walmart February 2004 - November 2004
Principal Financial Group June 2000 - September 2003
Skills
Employee Relations, Employee Benefits, Human Resources, HRIS, FMLA, Budgets, Customer Service, Workers Compensation, Employee Training, Leadership, Performance Appraisal, Management, Business Partner..., EEO Investigations, OSHA, Unemployment Claims, ADA compliance, Employee Handbooks, Employee Management, Employee Recognition, Staff Retention, ERISA, Interviews, Hiring, Screening, Administration, Recruiting, Problem Solving, Onboarding, Performance Management, Employee Wellness, Training & Development, Staff Training, Staff Management, Staff Supervision
Education
University of Phoenix 2001 — 2003
Master's degree, Organizational Management/Human Resources, 3.7
University of Phoenix 1998 — 2001
Bachelor's degree, Business, Management, Marketing, and Related Support Services, 3.8
Verizon Wireless
Verizon
Sprint
Motorola
Sprint Nextel
CenturyLink
Verizon Business
Nokia