West Corporation
Industry: Telecommunications company
DescriptionWest Corporation is a private telecommunications services provider based in Omaha, Nebraska. It became a subsidiary of Apollo Global Management on October 11, 2017. Headquarters: Omaha, Nebraska, United States CEO: John Shlonsky (Nov 2017–) Number of employees: 9,659 (2018) Founded: 1986 Subsidiaries: InterCall, InXpo, Inc., Intrado,
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West Corporation Employees
CXtec November 2006 - August 2013
Working Solutions June 2006 - September 2008
West Corporation February 2004 - September 2008
Unity Mutual Life Ins. Co. August 1992 - August 1997
Skills
Genealogy, Family History, Genetic Genealogy, Online Research, Research, Historical Research, Local History, Data Analysis, Genetic Testing, Genetic Analysis, Problem Analysis, Analytic Problem Solving, Problem Solving, Reporting & Analysis, Customer Service, Customer Satisfaction, Telecommunications, Teaching, Financial Analysis, Accounting, Analysis, Microsoft Word
Education
Boston University 2013 — 2013
Online Genealogical Research Program
Le Moyne College 1981 — 1983
Bachelor of Arts (BA), Psychology
St. Francis University 1978 — 1980
Physician Assistant
West Corporation December 2013 - Present
Skylark Meats of American Foods Group October 2012 - November 2013
Celebrity Staff Division of C&A Industries, Inc. January 2012 - August 2012
Wireless World - Verizon October 2010 - November 2011
ATHENA International September 2009 - November 2009
Nike June 2009 - August 2009
Briar Cliff University Office of Admissions January 2008 - May 2009
School Mate Company June 2007 - August 2007
Archway Photography May 2006 - August 2006
Skills
Microsoft Excel, Data Entry, Business Development, Event Management, Non-profits, Employee Training, Purchasing, Recruiting, Interviewing Skills, Sourcing, Networking, Payroll, Payment Systems, PowerPoint, Lotus Notes, Outlook Express, SQL, Activity Based..., Employee Relations, Employee Engagement, Performance Improvement, Career Assessment, Terminations, Presentations, Raiser's Edge, Coordinating Special..., Contract Negotiation, Business Rates, Temporary Placement, Human Resources, Onboarding, Benefits Administration, Employee Benefits, HR Policies, Performance Management, Training
Education
Briar Cliff University 2006 — 2010
Business Administration, Human Resource Management
Kearney Catholic
University of Phoenix July 2002 - Present
Ryko Solutions, Inc. 2011 - 2013
Affiliates Management Company June 2009 - June 2011
West Corporation December 2007 - January 2009
Steelscape 2004 - 2006
UnitedHealth Group 2001 - 2003
Convergys April 1992 - September 2001
Skills
Employee Benefits, Labor Relations, Benefits Administration, New Hire Orientations, Personnel Management, Process Improvement, Applicant Tracking..., Incentive Programs, FMLA, Employer Branding, Executive Coaching, Team Building, Strategic Planning, Coaching, Change Management, Training, Career Development, HR Consulting, Union Avoidance, Performance Management, Leadership
Education
Utah State University 1989 — 1992
Masters, Business / HR
Utah State University 1986 — 1989
Bachelor's degree, Applied Economics
Brigham Young University - Idaho 1982 — 1985
Associates Degree, Business Law
West Corporation July 2014 - Present
Kanny's Kitchen March 2013 - October 2014
OMI Online Media Interactive June 2013 - August 2014
Pretty Thrifty April 2013 - January 2014
Skills
Customer Service, Communication, Search Engine..., Social Media, Social Networking, Insurance, Marketing, Social Media..., Graphic Design, Sales Operations, Photojournalism, Makeup Artistry, Public Speaking, Public Relations, Presentation Skills, News Writing, Editorial
Education
Cameron University 2010 — 2014
Bachelor of Arts (B.A.), Public Relations
Hillcrest High 2003 — 2009
GED, Physical Sciences
Currently Available - Seeking New Opportunities January 2015 - Present
Lennox International May 2005 - June 2014
West Corporation 1996 - 2005
Skills
Employee Relations, Talent Acquisition, Human Resources, Onboarding, Training, Business Partner Support, Project Management, Operational Efficiency, Organizational..., Policies & Procedures..., Employment Law, Deferred Compensation, HRIS, Team Building, Budgets, Change Management, Organizational..., Affirmative Action..., EEO Investigations, Employee Handbooks, Training Course..., Succession Planning, Retention Management, Compensation & Benefits, Workers' Compensation..., Compensation Planning, Employee Benefits, Employee Engagement, Employee Surveys
Education
Cameron University
Bachelor of Arts (BA)
West Corporation July 2014 - Present
Joyful Angel Day Care February 2011 - Present
West Corporation May 2010 - February 2011
First Data Corporation August 2007 - May 2010
First Data Corporation October 2005 - September 2007
Skills
Research, French, Healthcare, Management, Strategy, Process Improvement, Change Management, Customer Service, Project Management, Microsoft Office, Team Leadership, Microsoft Excel
Education
Bellevue University 2010 — 2014
Master in Justice Administration and Crime Management, Criminal Justice/Law Enforcement Administration
Bellevue University 2007 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Yahoo July 2014 - Present
Yahoo March 2014 - Present
Yahoo 2015 - 2015
Yahoo 2015 - 2015
Yahoo! November 2012 - March 2014
ACI Worldwide August 2011 - November 2012
West Corporation August 2009 - May 2011
Child Saving Institute January 2009 - December 2010
Western Union July 2006 - July 2009
First Data Corporation April 1993 - July 2006
Skills
Vendor Management, Project Management, Strategic Planning, Leadership, Portfolio Management, Software Development, Business Acumen, Process Definition, ERP, SDLC, PMO, PMP, Payment Card Processing, Resource Management, Project Portfolio..., IT Management, Business Analysis, Debit Cards, Program Management, Software Project..., Electronic Payments, Requirements Analysis, Executive Management, Management, Process Improvement, Enterprise Software, Strategy, IT Strategy, Outsourcing, Visio, Telecommunications, Product Management, Analysis, E-commerce, Team Building, Project Planning, Business Strategy, Cross-functional Team..., Business Intelligence, Business Planning, CRM, Integration, Business Process, Data Center, Information Technology, Team Leadership
Education
Bellevue University 1999 — 2000
Business Information Systems, IT
Iowa Western Community College 1989 — 1993
Computer Programming, Computer Programming
CNET
DRI
Oriental Trading Company August 2012 - Present
Kiewit January 2012 - August 2012
West Corporation August 2009 - January 2012
Buena Vista University August 2005 - May 2009
Skills
HTML, CSS, Computer Hardware, PHP, Visual Basic, C++, Microsoft Office, SQL
Education
Buena Vista University 2005 — 2009
Bachelor of Science, Computer Science & Theatre
Bill4Time October 2007 - Present
Deaconess Medical Center June 2003 - February 2005
Dakota Direct November 1997 - June 2003
West Corporation 2001 - 2003
Skills
JavaScript, jQuery, MySQL, CSS, C#, Microsoft SQL Server, Backbone.js, Node.js, MongoDB
Education
Eastern Washington University 2002 — 2003
Mathematics
Spokane Community College 1999 — 2000
Associate of Science (AS), 4.0
Big Bend Community College 1995 — 1997
Associate's degree, Computer Science
FICO™ June 2015 - Present
FICO™ June 2014 - May 2015
Texas A&M University August 2011 - May 2014
West Corporation June 2005 - June 2008
Gigabean June 2002 - July 2005
Decision One November 1999 - January 2002
US Army March 1991 - March 1995
Skills
JavaScript, jQuery, CSS, HTML5, Web Applications, Node.js, MongoDB, JSDoc, Java, SQL, C++, MySQL, Microsoft Excel, Customer Service, Microsoft Office, Microsoft Word, PowerPoint, Android Development, Apache, Visual Basic, Team Management, Programming, Python, C, Linux, Software Development
Education
Texas A&M University 2011 — 2014
Bachelor of Science, Computer Science
Blinn College 2010 — 2011
Associate of Science, Computer Science
Gallup June 2015 - Present
West Corporation December 2013 - June 2015
Jelecos September 2013 - December 2013
Tata Consultancy Services March 2009 - October 2011
Tata Consultancy Services October 2008 - February 2009
Skills
Java, .NET, Java Enterprise Edition, JSP, SQL, Oracle, XML, Core Java, Microsoft SQL Server, Web Services, Eclipse, C#, Servlets, Struts, Software Development
Education
Bellevue University 2012 — 2013
Master's degree, Computer and Information Sciences, General
Kakatiya University 2003 — 2007
Bachelor of Technology (BTech), Information Technology
US Army March 2008 - August 2011
West Corporation March 2007 - December 2007
West Corporation January 2007 - March 2007
Dairy Queen June 2004 - August 2006
Skills
Security, Military Experience, Army, Military Training, Military Operations, Weapons, Force Protection, Physical Security, Databases, Human Resources, Customer Service, Filing, Microsoft Word, Microsoft Excel
Education
Boise State University 2013 — 2017
Bachelor's degree, Biology/Biological Sciences, General
ITT Technical Institute 2011 — 2013
AS, Criminology and Forensic Technology, 3.8
Sunflower Staffing December 2012 - Present
West Corporation July 2006 - September 2012
West@Home July 2006 - September 2012
TelVista October 2008 - May 2009
Skills
Customer Service, Team Building, Call Center, Strategic Planning, Customer Satisfaction, Telecommunications, Workforce Management, Account Management
Education
Bemidji State University
Political Science, Spanish
West Corporation October 2014 - Present
West Corporation April 2013 - October 2014
Finish Line November 2011 - April 2013
Skills
Data Entry, Human Resources, Sourcing, Social Media, Social Networking, Retail Category..., Recruiting, Retail Marketing, Retail Sales, Sales, Interviews, Employee Training
Education
Bellevue University
University of Nebraska at Omaha
Nebraska Department of Health and Human Services 2014 - Present
Rite of Passage 2013 - 2014
Nebraska Families Collaborative 2013 - 2013
Dell 2012 - 2013
West Corporation 2010 - 2011
Skills
Leadership Development, Public Speaking, Nonprofits, Conflict Resolution, Leadership, Training, Crisis Intervention, Time Management, Social Services, Employee Training, Team Building, Employee Relations, Grant Writing, Teaching, Case Management, PowerPoint, Child Welfare, Child Advocacy, Child Abuse Prevention, Crisis Management, Program Management, Alternative Dispute..., Dispute Resolution, Leading Meetings, Meeting Planning, Court Appearances, Managing Meetings
Education
Bellevue University 2014 — 2016
Masters of Science, Managerial Communications, 3.83
Creighton University 2012 — 2013
Masters of Science, Negotiation & Dispute Resolution, 3.00
Bellevue University 2007 — 2012
BS, BEHAVIORAL SCIENCE & COMMUNICATION ARTS
Cornell University January 2015 - Present
Xerox August 2014 - January 2015
USIS October 2012 - October 2014
West Corporation August 2013 - August 2014
Ultimate Staffing November 2010 - October 2012
United Way of Broome County May 2009 - May 2010
Skills
Recruiting, Leadership, Management, Fundraising, Program Management, Non-profits, Community Outreach, Staff Development, Training, Public Speaking, Event Planning, Customer Service, Human Resources, Strategic Planning, Nonprofits, PowerPoint, Social Media, Coaching, Resume Writing, Social Networking, Career Counseling, Microsoft Excel, Applicant Tracking..., Microsoft Office, Research, PeopleSoft, Taleo, Project Management, Employee Benefits, Employee Relations, Payroll, Conflict Management, Creative Problem Solving, Ethical Decision Making, Diversity, Computer Proficiency, Electronics, Active Top Secret..., Intelligence
Education
State University of New York at Binghamton 2008 — 2010
Master of Public Administration (M.P.A.), Public Administration
Binghamton University 2004 — 2008
Bachelors of Science, Human Development and Education
UE High School
West Corporation February 2014 - Present
West Corporation October 2011 - February 2014
West Corporation April 2008 - October 2011
Sigma F LLC October 2006 - February 2008
Skills
Management, Invoicing, Accounts Receivable, Accounts Payable, Forecasting, sitting for CPA exam, Data Analysis, Finance, Financial Reporting, Accounting, PeopleSoft, Microsoft Excel, Financial Accounting
Education
University of Nebraska at Omaha 2002 — 2006
Master of Science (MS), Economics
Briar Cliff University 1996 — 1999
Bachelor of Arts (BA), Business Administration and Management, General
West Corporation June 2015 - Present
West Corporation February 2014 - July 2015
AT&T August 2010 - February 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Strategic Planning, Provisioning, Troubleshooting, System Administration, Access, Software Documentation, Windows 7, Computer Hardware, Telecommunications, Team Leadership, SQL, Software Installation, Project Planning, Analysis, WAN, Frame Relay, Routers, Visio, Customer Satisfaction, Switches, Network Design, Databases, T1, Training, Networking, BGP, Computer Network..., LAN-WAN, OSPF, EIGRP, DSL, Juniper, Cisco Technologies, Team Building, OS X, VPN, MPLS, Cisco IOS
Education
Bellevue University 2011 — 2013
Bachelor of Science (B.Sc.), Network and System Administration/Administrator, 3.8
Metropolitan Community College 2006 — 2010
Associate in Applied Science Degree, Electronics Technology – Computer Electronics (ELCEO)
Blinn College April 2013 - Present
Blinn College June 2007 - August 2012
West Corporation December 2005 - January 2007
Skills
Security, Secretarial Skills, Jails, Corrections, Customer Service, Collections, Data Collection
Education
Blinn College 2012 — 2017
Associates in Medical Office, Business Administration and Management, General
Sam Houston State University 2012 — 2017
West Corporation October 2002 - Present
West Corporation October 2002 - December 2006
Skills
Captivate, Instructional Design, E-Learning, Call Center, Training Delivery, Training, Software Documentation, Process Improvement, Instructor-led Training, Needs Analysis, Outlook, SharePoint, Visio, Hands-on Training, SnagIt, New Hire Orientations, Customer Satisfaction, Management, Employee Training, Call Centers
Education
Bellevue University 2009 — 2011
BS, Healthcare Management
Vatterott 2000 — 2002
Associate, Medical Assistant
The Walt Disney Company January 2014 - Present
The Walt Disney Company January 2010 - January 2014
The Walt Disney Company July 2009 - January 2010
The Walt Disney Company September 2006 - July 2009
The Walt Disney Company August 2008 - January 2009
Melaleuca:The Wellness Company November 2006 - August 2008
Rexburg Opinion Center August 2007 - December 2007
West Corporation August 2005 - August 2006
The Walt Disney Company January 2005 - May 2005
Skills
Customer Service, Guest Service Management, Leadership, College Recruiting, Call Centers, Phone Etiquette, Organizational..., Disney, Recruiting, Microsoft Office, Front Office, Hospitality, Theme Parks, Hiring, Training, Notary Public, Leadership Development, Adult CPR, Event Planning, Social Media, Social Networking, PowerPoint, Hospitality Management, Microsoft Word, Team Building, Resorts, Hospitality Industry, Customer Satisfaction, Public Speaking, Management, Employee Training, Hotels, Tourism, Event Management
Education
Rollins College - Crummer Graduate School of Business 2015 — 2015
Mini M.B.A Certification
BYU-Idaho 2004 — 2009
Bachelor of Science (B.S.), Communications
Nebraska Furniture Mart November 2014 - Present
Nebraska Furniture Mart January 2014 - November 2014
West Corporation July 2013 - October 2013
West Corporation August 2012 - June 2013
No Frills Supermarkets August 2010 - September 2012
Nash Finch Company August 2010 - August 2012
Hy-Vee October 2008 - July 2010
Hy-Vee October 2008 - July 2010
TD Ameritrade Institutional July 2007 - April 2008
TD Ameritrade July 2007 - April 2008
Skills
I have experience from..., Loss Prevention, Retail, Inventory Management, Store Management, Customer Service, Merchandising, Shrinkage, Asset Protection, Organized Retail Crime, Inventory Control, Microsoft Office, Internal Investigations, Visual Merchandising, CCTV, Private Investigations, PowerPoint, Microsoft Excel, Microsoft Word, Exception Based..., Interrogation, Interviews, Sales, Management, Finance
Education
Bellevue University 2012 — 2014
MBA, Resource Management; Progress
Wayne State College 2002 — 2006
BS, Business Administration, Management
West Corporation May 2008 - Present
Beachbody February 2012 - June 2013
Skills
Direct Sales, Microsoft Excel, Lifestyle, Coaching, Training, Customer Service, Leadership, Team Building, Call Centers, Team Leadership, Public Speaking, Leadership Development, Social Networking, Microsoft Office, Sales, Social Media, Marketing
Education
Bellevue University 2013 — 2015
MBA, Finance, General
Bellevue University 2011 — 2012
Legal Studies, Legal Studies, General
Metropolitan Community College 2004 — 2010
Pre Law, Legal Professions and Studies
Moonlite Bunny Ranch February 2015 - Present
West Corporation December 2013 - February 2015
Catch a Rising Star March 2013 - December 2013
KOLO Television January 2011 - March 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Final Cut Pro, Facebook, Video Editing, Video, Social Networking, Editing, Stand-up Comedy, Blogging
Education
Butte College 2003 — 2005
Certificate, Cinematography and Film/Video Production
Alorica March 2015 - Present
West Corporation April 2008 - March 2015
West Corporation May 2006 - April 2008
Skills
CTI, Call Center, Telephony, Speech Recognition, Telecommunications, SDLC, Software Project..., Unix, IVR, Software Development, Process Improvement, SIP, Call Centers, Data Center, Vendor Management, Integration, Disaster Recovery, IT Management, VoIP, Troubleshooting, Visio
Education
Bellevue University
MS, Computer Information Systems
West Corporation September 2011 - Present
Computer Sciencs Corporation March 2010 - April 2011
Rain For Rent September 2006 - March 2010
Analysts International Corporation (AIC) January 2001 - January 2004
Skills
Windows Server, Active Directory, Microsoft Exchange, Troubleshooting, Help Desk Support, XP, Blackberry Enterprise..., Technical Support, Citrix, Software Installation, Citrix Metaframe, Customer Service, Hardware, SAN, System Deployment, Remote Desktop, Crisis Management, A Certified, Linux, Microsoft SQL Server, Informix
Education
California State University-Bakersfield 1998 — 2002
90+ Hrs, Computer Science, Business Administration
ThyssenKrupp Elevator May 2012 - Present
West Corporation April 2006 - May 2012
Hughes Supply April 2005 - April 2006
VWR International April 1996 - May 2004
Skills
Operations Management, Team Building, Strategic Thinking, Leadership Development, Project Management, Leadership, Process Improvement, Performance Management, Change Management, Budgets, Account Management, Customer Satisfaction, Call Centers, Coaching, Customer Service, Cross-functional Team..., Team Management, Negotiation, Vendor Management, Team Leadership, Customer Experience, Outsourcing, Management, Banking, Credit, Hiring, Executive Management, Business Development, SAP, Forecasting, Business Process..., Analysis, Risk Management, Training
Education
Kennesaw State University - Michael J. Coles College of Business 2001 — 2003
MBA, Operations
Bob Jones University 1985 — 1989
B.S., Marketing
Bonfiglioli USA February 2014 - Present
Nachi America October 2011 - February 2014
Purvis Industries May 2010 - October 2011
Powell Industries Offshore Division May 2008 - August 2008
Darden Restaurants, Inc February 2007 - January 2008
Pizza Hut July 2006 - February 2007
West Corporation January 2006 - July 2006
Movie Gallery July 2004 - May 2005
Skills
Sales, Supply Chain Management, Microsoft Excel, Microsoft Word, Shipping, Inventory Management, Customer Service, Sales Management, Account Management, Microsoft Office, Outlook, PowerPoint, Cold Calling, Bearings, Leadership, Manufacturing, Management, Salesforce.com, Procurement, Sales Operations, Training, Purchasing, Time Management
Education
Texas A&M University, College Station 2008 — 2010
Bachelor of Science, Industrial Distribution
Texas A&M University 2007 — 2010
BS, Industrial Distribution
Blinn College 2006 — 2007
Trinity Valley Community College
Global Experience Specialists (GES) November 2011 - Present
The Cosmopolitan of Las Vegas November 2010 - November 2011
The International Tour Management Institute 1981 - January 2011
Hire Dynamics August 2007 - December 2009
Yoga Loka January 2007 - July 2008
Hire Dynamics August 2007 - June 2008
West Corporation September 2001 - October 2006
Positive Communications February 2000 - June 2001
Skills
Customer Service, Call Center, Management, Event Planning, Team Building, Training, Event Management, Leadership, Recruiting, Budgets, Account Management, Sales
Education
California State University-Fullerton 1972 — 1976
BA, Theater
Olympus Corporation of the Americas January 2011 - Present
West Corporation October 2006 - January 2011
Abrahams Kaslow & Cassman LLP June 2003 - October 2006
Convergys December 1990 - June 2004
Skills
Corporate Law, Negotiation, Operations Management, Telecommunications, Contract Negotiation, Mergers & Acquisitions, Licensing, Corporate Governance, Commercial Litigation, Employment Law, Intellectual Property, Legal Research, Litigation, Financial Services, Outsourcing, Cross-functional Team..., Management, Leadership
Education
Creighton University School of Law
Juris Doctorate, Law
Boston University
MSBA, Business Administration
University of Delaware
Bachelor of Science, Business Administration
University of Delaware
Bachelor of Science, Human Resources
NCBA Senior Employment December 2014 - Present
Giant Eagle January 2013 - Present
Giant Eagle January 2013 - Present
Macy's November 2012 - January 2013
St. John AME June 2012 - August 2012
West Corporation February 2010 - March 2011
Dr. Michael Stanich, DO January 2009 - February 2010
Delphi Packard Electric Systems March 1994 - August 2006
Kmart Corporation December 1981 - March 1994
Skills
Microsoft Excel, Customer Service, Microsoft Office, Project Management, Microsoft Word, Event Planning, Staff Development, Store Management, PowerPoint, Outlook, Time Management, Leadership, Training, Program Development, Inventory Management, Team Building, Customer Satisfaction, Coaching, Teamwork, Strategic Planning, Telephone Skills
Education
Kaplan University 2012 — 2014
Master of Business Administration (M.B.A.), Business, Management, Marketing, and Related Support Services, 3.8
Inner Office 2009 — 2010
Medical Billing & Coding, Medical Insurance Specialist/Medical Biller
Kent State University 2008 — 2009
Certificate, Grant Writing, 4.0
Kent State University 2008 — 2009
Certificate, Non-Profit/Public/Organizational Management, 4.0
Bethune-Cookman University 1977 — 1981
Bachelor of Arts, Music
IBEX Global November 2013 - Present
West Corporation November 2011 - April 2013
Wal-mart June 2007 - December 2009
Hawkins Personnel Group December 2006 - May 2007
Imation July 1997 - October 2006
3M Company October 1981 - June 1997
Skills
Data Entry, Sales, Customer Service, Computer literate with..., Ability to accurately..., Work well independently..., 10 Years of Data Entry..., Computer (Microsoft..., ICD-9, CPT and HCPCS..., Some sign language and..., Microsoft Word, Training, Microsoft Excel, Research, Creative Writing, English, Call Centers, Time Management
Education
Everest Institute 2010 — 2011
Diploma, Summa Cum Laude, Medical Insurance billing and Coding, 4.0
California State University-Northridge 1977 — 1979
Bachelor of Arts (BA), English Language and Literature, General
Ventura College 1972 — 1974
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
West Corporation September 2014 - Present
University of Nebraska–Lincoln June 2013 - September 2014
Tripointe Coffeeshop September 2012 - June 2013
GameStop March 2003 - January 2013
Skills
Solution Selling, Customer Service, Advising People, Management, Project Management, Facilitations, Evangelism, Logo Design, Retail, Sales, CRM, Microsoft Office
Education
Bellevue University 2007 — 2010
Bachelor of Arts (BA), Marketing Management
West Corporation August 2012 - Present
Geary, Porter, & Donovan, LLP June 2008 - December 2011
Dallas Art Dealers Association June 2010 - May 2011
HomeTracker ltd August 2005 - April 2007
XO Communications April 2005 - August 2005
NeoSpire, Inc May 2004 - December 2004
Earthlink, Inc January 1996 - January 2003
Skills
Web Design, PHP, Web Development, Technical Support, Consulting, Disaster Recovery, Photoshop, Microsoft Office, HTML, PowerPoint, Illustrator, Graphic Design, Microsoft Word, Network Administration, Networking, Linux, System Administration, Cloud Computing, Troubleshooting, Software Documentation, Microsoft Exchange, Servers, Security
Education
The University of Texas at Dallas 2007 — 2011
BA, Visual and Performing Arts
Brookhaven Community College 2004 — 2005
Associate of Arts (AA), Visual Arts
West Corporation February 2012 - Present
Multi-Color Corporation (formerly York Label) September 2009 - February 2012
Professional Veterinary Products December 2004 - September 2009
Mitsubishi Motors North America, Inc. 1996 - 2004
Skills
Financial Modeling, Budgeting, Pricing Strategy, Forecasting, Software Implementation, Presenter, Financial Analysis, Business Intelligence, Board Presentations, Budgets, Analysis, Pricing, Strategic Financial..., Performance Management, Management, Leadership, Team Building
Education
California State University-Fullerton
B.A., Finance
California State University-Long Beach - College of Business Administration
MBA, Management
West Corporation June 2015 - Present
West Corporation November 2006 - Present
West Corporation 2001 - 2006
Skills
Talent Acquisition, Training, Employee Relations, College Recruiting, PeopleSoft, Recruiting, Project Management, Benefits Administration, Human Resources, Performance Management, Interviews, Employee Engagement, Call Centers, Customer Service, Applicant Tracking..., Process Improvement, HRIS, Leadership Development, Onboarding, Team Building, Talent Management, Hiring, Call Center, Account Management, New Hire Orientations, Coaching, Organizational..., Workforce Planning, Leadership, Employee Benefits, Technical Recruiting, Customer Satisfaction, Vendor Management, Customer Retention, Strategic Planning, HR Policies, Employee Training
Education
Bellevue University
BS Management in Human Resources, Management of Human Resources
Burke High School
West Corporation July 2012 - Present
Nutrius, LLC October 2006 - September 2009
Associated Feed & Supply March 2006 - October 2006
Embassy Suites June 2005 - March 2006
Office of Conference Services, Cal Poly, SLO March 2001 - April 2004
Skills
Logistics, Event Management, Leadership, Time Management, Microsoft Office, Sales, Event Planning, Management, Food, Social Networking, Product Development
Education
California Polytechnic State University-San Luis Obispo 2000 — 2005
BS, Animal Science, Nutrition
Wasco Union High School 1996 — 2000
Direct General Auto Insurance September 2014 - Present
Kohl's Department Stores August 2014 - September 2014
Optum/Connextions June 2013 - August 2014
H&R Block January 2013 - April 2014
H&R Block - Oakmonte Plaza January 2013 - April 2013
Adecco Staffing, USA May 2012 - August 2012
West Corporation October 2009 - January 2012
Amenity Service Incorporated May 2009 - July 2009
BIOTREND Chemicals, LLC October 2006 - November 2008
Liz Claiborne May 2006 - February 2008
Skills
Customer Service, Time Management, Retail, Team Building, Marketing, Sales, Social Networking, Employee Training, Team Leadership, Public Speaking, Coaching, Recruiting, Advertising, Spanish, Strategic Planning, Teamwork, Leadership, Negotiation, Marketing Strategy, New Business Development, System Administration, Account Management, Customer Satisfaction, Training, Hospitality, Real Estate, Market Research, Administration, Contract Negotiation, Administrative Support, Accounting, Healthcare, Biotechnology, Tourism, Nursing, Customer Relations, Creative Problem Solving, Mentoring, Social Media Marketing, Sales Management, Problem Solving, Marketing Communications, Purchasing, Inventory Management, Management, Insurance, Health Insurance, Property & Casualty...
Education
1971 — 1975
B. S. Education, Spanish/French
Golden Gate University 1976 — 1990
non-degree, business administration, Business Administration and Management, General
Okaloosa-Walton Community College 1982 — 1990
Non-Degree, Business and Biological Sciences
Pensacola Junior College 1990 — 1992
Non-Degree, Registered Nursing/Registered Nurse, 3.0
Fenwick High School
ProKarma April 2013 - Present
West Corporation March 2008 - April 2013
Mutual of Omaha August 2005 - October 2007
ConAgra Foods November 1997 - July 2005
Skills
Talent Acquisition, Employee Relations, HR Policies, Talent Management, Organizational..., Workforce Planning, Affirmative Action, Change Management, Onboarding, Sourcing, Human Resources, Recruiting, Employee Benefits, Project Management, Strategy, Process Improvement, Leadership, College Recruiting, Succession Planning, Mergers & Acquisitions, Employment Law, Hiring, Applicant Tracking..., Management, Employer Branding, Call Centers, Performance Management, Temporary Placement, Training, Interviews, Team Management, Executive Search
Education
Buena Vista University
Bachelor of Arts, Business
CoMc LLC September 2005 - Present
Finest Hour Band November 2008 - Present
West Corporation June 1995 - August 2005
West Interactive Corporation 1995 - 2003
Tandem Telecom June 1992 - June 1995
AT&T Bell Laboratories June 1984 - May 1992
Bell Laboratories 1984 - 1992
Skills
Product Management, Call Center, Product Development, Team Building, Strategic Planning, Sales Management, Cross-functional Team..., New Business Development, Sales, Product Marketing, Project Management, Account Management, Competitive Analysis, B2B, Outsourcing, Business Development, IT Management, Operations Management, Business Strategy, Process Improvement
Education
Caltech 1984 — 1985
MS, Electrical Engineering
University of Nebraska-Lincoln 1979 — 1984
BS, Electrical Engineering
Norfolk Senior High School 1976 — 1979
Cox Communications July 2013 - Present
Career Supreme 2013 - Present
Portfolio Recovery Associates, Inc. 2009 - 2013
Tyonek Native Corp 2009 - 2009
West Corporation 2008 - 2009
Starbucks Coffee Company 2006 - 2009
West Corporation 2005 - 2008
Afni 2004 - 2005
Bradley University 2003 - 2005
Bradley University 2003 - 2005
Skills
HR Consulting, Strategic Leadership, Employee Engagement, Employee Relations, Performance Management, Partnering, Organizational..., Leadership Development, Investigation, Talent Management, Project Management, Coaching, Mentoring, Talent Acquisition, Diversity & Inclusion, Employment Law, Blogging, Motivational Speaking, Leadership, Training, Recruiting, Management, Employee Training, Human Resources, Strategy, Policy, Onboarding, Succession Planning, Personnel Management, Interviews, College Recruiting, Deferred Compensation, Hiring, HR Policies, Workforce Planning, Career Development, Benefits Administration, Temporary Placement, Resume Writing
Education
Bradley University
BA, English, Philosophy
West Corporation April 2014 - Present
West Corporation July 2012 - April 2014
West Corporation April 2011 - July 2012
West Corporation April 2010 - April 2011
Airadigm Communications August 2009 - April 2010
Airadigm Communications June 2008 - August 2009
St. Dominic School January 2008 - May 2008
St. Olaf College January 2006 - May 2008
Mojo Enterprises May 2007 - September 2007
Skills
Sales Management, Business Analysis, Healthcare Management, Data Analysis, Market Research, Process Improvement, Analysis, CRM, Sales, Telecommunications, Sales Operations, Training, Leadership, Customer Retention, Product Marketing, Marketing
Education
University of Wisconsin-Oshkosh 2012 — 2016
Master of Business Administration (MBA)
St. Olaf College 2004 — 2008
Bachelors, Psychology, Neuroscience
Boğaziçi University 2007 — 2007
Study Abroad Experience, Psychology
Forward Service Corporation September 2015 - Present
West Corporation June 2014 - May 2015
Collinwood Assisted Living February 2013 - April 2014
Skills
Office Administration, Electronic Filing, Employee Training, Management, Training, Recruiting, Sales, Customer Service, Team Building, CRM, Microsoft Word, Administration, Time Management, Communication, Project Management, Project Planning, Integrity, Microsoft Office, Sales Management, Office Management, Data Entry, Microsoft Excel, Outlook, Access, Employee Relations, PowerPoint, Human Resources, Invoicing, Budgets, Event Planning, Fundraising, Nonprofits, Spreadsheets, Call Centers, Hiring, Healthcare, Research, Leadership, Administrative..., Telephone Skills, Social Media, Community Outreach, Public Relations
Education
Blackhawk Technical College 2014 — 2017
Associate’s Degree, Human Resource Management
Evansville High School
High school Diploma
Nebraska Department of Health and Human Services September 2015 - Present
OMNI Behavioral Health April 2014 - April 2015
OMNI Behavioral Health November 2013 - April 2014
OMNI Behavioral Health May 2012 - November 2013
Alegent Creighton Health September 2011 - May 2012
Walgreens November 2007 - April 2008
Convergys February 2006 - April 2006
West Corporation February 2005 - February 2006
Skills
Developmental..., Behavioral Health, Case Managment, HIPAA, Case Management, Policy, Therapists, Written Communication, Teamwork, Program Management, Mental Health Counseling, Community Outreach, Psychology, Post Traumatic Stress, Patient Advocacy, Medical Terminology, Adolescents, Administrative..., Medical Records, Crisis Intervention, Psychological Assessment, Office Management, Cpr Certified, Young Adults, Family Services, Case Management Services, Co-occurring Disorders, Social Services, Child Development, Anger Management, Dual Diagnosis, Group Homes, Team Management, Staff Supervision, Coaching Staff, Therapeutic Crisis..., Behavior Modification, CPR Certified, Coaching
Education
Bellevue University 2013 — 2015
Master of Public Administration (M.P.A.), Public Administration
Bellevue University 2010 — 2011
B.S, Behavioral Sciences
Burke High School 1999 — 2003
High School Diploma
Autism Center Of Nebraska September 2013 - Present
Air National Guard June 2010 - Present
Walmart April 2010 - June 2013
West Corporation November 2012 - April 2013
Edmonds Community College June 2009 - December 2009
Skills
Inventory Management, Troubleshooting, Microsoft Office, Microsoft Excel, Supply Chain Management, Supervisory Skills, Customer Service, Research, Management, Logistics Management, Access, PowerPoint, Computer Repair, Computers, Computer Hardware, Software Installation, Outlook, Entrepreneurship, Teamwork, Military Experience, Microsoft Word, Project Management, Leadership, Training, Team Building, Time Management, Critical Thinking, Windows, Business Strategy, Problem Solving
Education
University of Nebraska at Omaha 2014 — 2016
Graduate Certificate, Computer and Information Sciences and Support Services, 3.8
Bellevue University 2012 — 2013
Bachelor's degree, Supply Chain and Logistics Management, 3.7
Edmonds Community College 2008 — 2009
Diploma, Entrepreneurship and Small Business Management
Polytechnic University of Bobo / ISPP 2003 — 2005
Associate Degree, Marketing Management
KPMG US September 2015 - Present
Westwood Community School District August 2015 - Present
Buena Vista University January 2015 - May 2015
Buena Vista University August 2012 - May 2015
Buena Vista University August 2012 - 2015
Sloan State Bank May 2012 - 2015
West Corporation May 2014 - August 2014
J&L Enterprises Staffing and Recruiting January 2014 - February 2014
Skills
Accounting, Human Resources, Microsoft Excel, Event Planning, Microsoft Office, Public Speaking, Social Media, Leadership, Teamwork, Time Management, Fundraising, Higher Education, Teaching
Education
Buena Vista University 2011 — 2015
Bachelor’s Degree, Accounting and Business Management Human Resources, Graduated
Okoboji Entrepreneurial Institute 2014 — 2014
Legal Services NYC June 2015 - Present
Diamond Reporting & Legal Video May 2011 - February 2015
CinqTech, Inc. November 2010 - May 2011
King TeleServices LLC September 2007 - November 2010
West Corporation April 2002 - May 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Outlook, Photoshop, Teaching, Public Speaking, Administrative..., Legal Research, Administrative..., Social Media, Leadership
Education
Berkeley College 2012 — 2015
Bachelor of Applied Science (B.A.Sc.), Legal Studies, 3.8
Berkeley College 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Legal Studies, 3.8
American Business & Technology University June 2015 - Present
Metropolitan Boston Housing Partnership January 2013 - June 2015
American Career Institute July 2012 - January 2013
Harvard Pilgrim Health Care March 2010 - December 2010
West Corporation March 2009 - September 2009
Rent-A-Center July 2008 - January 2009
Brockton Public Schools February 2008 - May 2008
University of Phoenix February 2007 - February 2008
ADP August 2006 - February 2007
Nexgen Wireless, Inc. March 2005 - August 2006
Skills
Customer Service, Sales, Software Documentation, Research, Accounts Payable, Invoicing, E-commerce, Public Speaking, Finance, Merchandising, Event Planning, Higher Education, Admissions, Student Affairs, Training, Microsoft Office, Social Media, Resume Writing, PowerPoint, Leadership Development, Leadership, Management, Coaching, Social Networking, Recruiting, Staff Development, Public Relations, Fundraising, Interviews, Outlook, Facebook, Data Entry, Access, Policy, Budgets, Team Building, Teamwork, Microsoft Word, Social Media Marketing, Nonprofits, Program Development, Editing, Community Outreach, Teaching, Volunteer Management, Microsoft Excel, Organizational..., Marketing, Grant Writing, Time Management
Education
Bridgewater State College 2011 — 2012
B.S, Communications
Dean College 2001 — 2003
A.S, Communications
brockton high
Zendesk April 2015 - Present
Timothy Kilkenny Photography 2007 - Present
West Corporation December 2012 - February 2015
StreamLink Software April 2010 - September 2011
WFAL Falcon Radio February 2008 - December 2009
Cleveland Business Connects Magazine May 2009 - August 2009
Skills
Social Media, Facebook, Photoshop, Social Networking, Microsoft Word, Leadership, Training, PowerPoint, Photography, Management, Marketing, Salesforce.com, Word, InDesign, Blogging, Social Media Marketing, salesforce, Account Management, Public Speaking, Event Planning
Education
Bowling Green State University 2006 — 2010
Bachelor's Degree, Liberal Studies
Cuyahoga Community College 2005 — 2006
The Home Depot Canada January 2014 - Present
Motion Specialties Inc July 2008 - December 2013
Yellow Sheet Construction Data Ltd. May 2007 - July 2008
West Corporation January 2006 - September 2006
Oak Bay Recreation Center March 2001 - September 2005
Skills
Customer Service, Sales, Organization Of Events, Operations Management, Time Management, Appointment Scheduling, Telephone Skills, Social Media Marketing, Marketing Communications, Leadership, Human Resources, E-invoicing, Statistical Data..., Forklift Operation, Team Building, Microsoft Excel, Sales Operations, Management, Sales Management, Team Leadership
Education
The University of British Columbia 2007 — 2010
Bachelor of Arts (B.A.), Economics
Camosun College 2006 — 2007
University Transfer, General Studies
Hamilton Financial Partners May 2014 - Present
Bank of Oklahoma April 2013 - May 2014
Community Action Project (CAP Tulsa) January 2013 - April 2013
West Corporation May 2012 - January 2013
Bank of America June 2010 - May 2012
Reasor's September 2006 - July 2010
Skills
Customer Service, Microsoft Office, Customer Satisfaction, Microsoft Word, PowerPoint, Sales, Cash Management, Telephone Skills, Retail, Teamwork, 10 Key, Team Leadership, Time Management, Management, Training
Education
Bryant University 2015 — 2016
Certificate in Financial Planning, Finance and Financial Management Services
Oklahoma State University 2013 — 2015
Bachelor's Degree, Accounting and Management
Tulsa Community College 2010 — 2013
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
West Corporation June 2013 - Present
NANA LIFESTYLE March 2013 - Present
Apple June 2011 - June 2013
Skills
Sales, Solution Selling, Sales Management, Strategic Partnerships, Account Management, Networking, Unified Communications, Telecommunications, VoIP, Managed Services, Hosted Services, Hosted Voice, MPLS, Professional Services, Data Center, Telephony, IP, SIP Trunking, SIP, Disaster Recovery, WAN, Video Conferencing, Collaboration Solutions, Audio Conferencing
Education
Cal Poly San Luis Obispo 2007 — 2009
LinkedIn March 2015 - Present
Varsity Sports Cafe February 2013 - Present
West Corporation October 2014 - March 2015
planitomaha January 2014 - July 2014
Kiger Katering December 2013 - 2014
Apple Tree Orchared Preschool February 2010 - 2013
Centris Federal Credit Union June 2008 - July 2009
Kohl's Department Stores January 2007 - March 2008
Education
Bellevue University 2013 — 2015
Marketing Management, Marketing, 3.8
Iowa Western Community College 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Marketing
Bellevue University
Papillion La-Vista High School
Papillion La-Vista High School
E.T.S. September 2013 - Present
Educational Testing Center September 2013 - November 2013
CROSSMARK August 2010 - August 2013
West Corporation January 2005 - August 2013
Omni Medical Group April 2004 - June 2004
Skills
Medical Education, Medical Records, Medical Coding, Medical Terminology, Phlebotomy, Medical Assisting, HIPAA, Customer Service, Customer Retention, Customer Support, Customer Satisfaction, Typing, electronic health..., Invoicing, Telephone Skills, Data Entry, Phone Etiquette, 10 Key, EHR
Education
Bucks County Community College 2012 — 2016
Health Information/Medical Records Technology/Technician
Western High School 1994 — 1998
Diploma, College Prep Course -B
Lutro0 Customs March 2009 - January 2015
New Life Assembly of God January 2010 - July 2013
Teen Challenge of the Dakotas January 2007 - January 2012
West Corporation January 2003 - January 2004
Sykes January 2000 - 2003
Skills
Cable Sleeving, Case Modding, Computer Building, Computer Design, Computer Hardware, Network Administration, Computer Network..., Network Design, Computer Repair, Computer Management, Computer Assembly, Computer Security, Computer Graphics, Computer Maintenance, Computer Hardware..., Christian Counseling, Christian Education, Cooking, Chef, Web Design, Wireless Networking, Data Recovery, Software Installation, Troubleshooting, Network Security, Virus Removal, TCP/IP, Hardware Installation, Network Engineering, Laptops, CAD, Spyware, Hardware, Desktop Computers, Technical Support, Networking, Printers, Hardware Support, Remote Desktop, Antivirus, Help Desk Support, Windows 7, Servers, A+ Certified, Information Technology, Storage, Software, Windows Server, Operating Systems, Dell Computers
Education
Bismarck State College
Computer Informational Support Specialist, Computer Installation and Repair Technology/Technician
Boystown National Research Hospital July 2014 - Present
Vashauna Inc. January 2009 - Present
West Corporation October 2011 - July 2014
Wingate by Wyndham September 2010 - September 2011
CBE Group March 2008 - May 2009
Dillards dept store March 2007 - March 2008
Skills
Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Negotiation, English, Social Media Marketing, Outlook
Education
Bellevue University 2012 — 2014
Bachelor's degree, Communication, General
University Of Northern Iowa 2009 — 2011
Bachelor of Commerce (BCom), Communication, General
Hawkeye Community College 2005 — 2007
Associate's degree, General Studies
Alorica June 2014 - Present
West Corporation June 2014 - March 2015
Infogroup April 2013 - June 2014
Infogroup August 2012 - June 2014
Infogroup June 2008 - August 2012
infoUSA November 2006 - June 2008
Skills
Data Analysis, Analytics, Microsoft Excel, Customer Service, Software Documentation, Project Management, Team Leadership, Account Management, Analysis, Microsoft Office, SharePoint, User Manuals, Management, Training, Databases
Education
Bellevue University 2012 — 2015
Master of Business Administration (MBA); concentration in Project Management, Project Management, 3.69
University of Nebraska at Omaha 2001 — 2004
Bachelors of Art, Journalism; News Editorial
Pathways LLC January 2015 - Present
Shekinah Missions Inc. January 1994 - Present
West Corporation January 2009 - July 2010
2006-2006 Bettingers Company June 2008 - December 2009
2005-2006 Philadelphia University Occupational Therapy Program April 2005 - November 2006
Delaware County January 1999 - January 2003
Skills
Non-profits, Project Management, Leadership, Databases, Microsoft Office, PowerPoint, Customer Service, Microsoft Excel, Public Speaking, Research, Team Building, Social Media, Teaching, Outlook, Event Planning, Microsoft Word, Training, Access, Social Networking, Budgets, Nonprofits, Program Management, Public Relations, Community Outreach, Fundraising, Program Development, Leadership Development, Coaching, Management, Grant Writing, Grants, Volunteer Management, Event Management, Staff Development, Organizational..., Social Services, Community Development, Team Leadership, Case Management, Marketing, Conflict Resolution, Workshop Facilitation, Strategic Planning, Editing, Higher Education, Government
Education
Bethel Seminary-St. Paul 2010 — 2015
Master of Arts, Transformational Leadership
Philadelphia Biblical University 2005 — 2007
Bible/Biblical Studies
Inver Hills Community College 1990 — 1993
Associates, Human Services, General
Fort Madison High School 1980 — 1983
High School Degree, Journalism
Farm Credit Services of America October 2010 - Present
Aureus Medical Group September 2006 - October 2010
West Corporation 2002 - 2003
Skills
Account Management, Direct Sales, Building Relationships, Recruiting, New Business Development, Team Building, Cold Calling, Microsoft Office, Finance, Sales Process, Applicant Tracking..., B2B, Business Development, CRM, Direct Marketing, Email Marketing, Human Resources, Leadership, Management, Marketing, Sales, Sales Management, Sales Operations, Salesforce.com, Selling, Talent Acquisition
Education
Regis University 2001 — 2004
MBA, Business
Black Hills State University 1995 — 1999
BS, Business
Warren Distribution May 2012 - Present
West Corporation February 2008 - May 2012
West Corporation March 2007 - February 2008
Skills
Recruiting, Employment Law, Employee Benefits, New Hire Orientations, Talent Acquisition, Employee Relations, PeopleSoft, HR Policies, Talent Management, Applicant Tracking...
Education
Bellevue University 2003 — 2007
BS, Management, Human Resources
West Corporation August 2012 - Present
EquiPower Resources Corp August 2011 - April 2012
Constellation Energy August 2003 - July 2011
DLA Piper July 1999 - July 2003
Fried Frank Harris Shriver & Jacobson August 1997 - July 1999
Skills
Mergers, Corporate Law, Private Equity, Management, Corporations, Corporate Governance, Due Diligence, Joint Ventures, Legal Writing, Licensing, International Law, Capital Markets, Contract Negotiation, Mergers & Acquisitions, Energy
Education
Columbia Law School 1994 — 1997
JD
Brigham Young University 1992 — 1994
BA
Weber State University 1988 — 1989
Cayuse Technologies, LLC August 2011 - Present
Humanix February 2011 - April 2011
West Corporation November 2010 - January 2011
Beyondsoft July 2010 - August 2010
Critical Logic January 2008 - April 2009
Northrop Grumman Information Systems August 2000 - May 2002
Northrop Grumman Information Systems November 1998 - August 2000
Gateway October 1995 - September 1998
NEXOFT Corporation 1989 - 1990
Skills
SQL, Requirements Analysis, Databases, Testing, C#, Database Design, Programming, C++, T-SQL, Software Project..., Agile Methodologies, XML, .NET, SDLC, Microsoft SQL Server, Eclipse, Software Development, Visual Studio, Software Engineering, Test Automation, ASP.NET, Problem Solving, Software Design, Database Development, PL/SQL, Windows, HTML, Agile, VB.NET, MySQL, C, Visio, OOP, Access, Visual C++, Quality Center, Database Administration, Functional Analysis, Functional Design, Software Modeling, Oracle, OOAD, Systems Analysis, Unix
Education
Spokane Community College 2007 — 2009
3 Certifications, Web Development
California State University-Fullerton 1988 — 1992
Computer Science
Northern Arizona University 1984 — 1985
Bachelors, Psychology
Kingman High School 1978 — 1982
Diploma, N/A
Kodiak Security Services, Inc October 2012 - October 2014
PODS March 2011 - April 2012
West Corporation October 2002 - February 2011
Sykes September 2000 - March 2002
Skills
Workforce Management, Team Building, Training, Customer Satisfaction, Leadership, Management, Strategic Planning, Process Improvement, Forecasting, Customer Service, Customer Experience, Analytics, Call Centers, Vendor Management, Team Leadership, Operations Management
Education
Washington State University 1996 — 1998
Science
BYU-Idaho 1993 — 1995
AS science, Science
US Beef Corporation April 2009 - March 2012
West Corporation November 2010 - August 2011
U.S. Census Bureau February 2010 - August 2010
U.S. Census Bureau February 2010 - July 2010
USAF Active Duty January 2001 - January 2009
Hilcrest Medical Center June 2000 - August 2000
Doctor's Hospital January 1998 - January 1999
Education
SERE School 2001 — 2001
sva-80
Tulsa Community College 1995 — 1999
Associates, Radiography
Cameron University 1994 — 1994
N/A, N/A
Air Force Basic Military Training
Associates in Applied Science
Air Force Technical School
MacArthur High School
Kutztown University Student Services, Inc. February 2008 - Present
Freelance Work 1997 - Present
Michaels Stores, Inc. 2002 - 2008
West Corporation 2004 - 2007
American Eagle Outfitters 2000 - 2001
Mays Marketing Group 1998 - 2000
Skills
Merchandising, Retail, Inventory Management, Management, Vendor Management, Marketing, Forecasting, Operations Management, Microsoft Excel, Customer Service, Microsoft Word, Sales, Team Leadership, Graphic Design, Budgets, Microsoft Office, Illustrator, Photoshop, Customer Experience, Employee Training, Trends, Sourcing
Education
Bradford School 1997 — 1998
Associate's Degree, Graphic Design Management
Union City High School 1994 — 1997
West Corporation September 2014 - Present
West Interactive Corporation February 2013 - September 2014
West Corporation November 2010 - February 2013
West Interactive Corporation March 2008 - November 2010
West Business Services December 2006 - March 2008
Omnium Worldwide Inc. January 2002 - July 2006
Self-Employed May 2001 - January 2002
Alegent Health June 1993 - April 2001
Skills
Project Management, Operations Management, Healthcare, CRM, Call Center, Account Management, Competitive Analysis, Process Improvement, Cross-functional Team..., Telecommunications, Program Management, Business Analysis, Team Building, Team Management, Visio, Strategic Planning, Leadership, Office Management, Quality Management, User Experience, Call Centers, IVR, Change Management, Coaching, Customer Experience..., Management, Customer Experience, Customer Satisfaction, Outsourcing, Software Documentation, Telephony, Workforce Management, Customer Retention, CTI, Team Leadership, Training, Data Center, Salesforce.com, Integration, SaaS, Product Management, Solution Selling, Troubleshooting, VoIP, Unified Communications, Wireless, Business Development, Avaya, ACD, SIP
Education
Bellevue University 2001 — 2003
Bachelor's degree
Nebraska College of Business 1996 — 1997
Associate's degree
Creighton Prep 1983 — 1987
Bosch Security Systems March 2010 - Present
West Corporation May 2004 - December 2009
West Corporation March 1999 - May 2004
SITEL Corporation October 1997 - March 1999
SITEL Corporation April 1987 - October 1987
Skills
Project Management, Account Management, Vendor Management, Process Improvement, Cross-functional Team..., Call Center, Telecommunications, Program Management, Lead Generation, Customer Service, Direct Marketing, Marketing Strategy, Email Marketing, Team Building, Product Development, Team Leadership, Technical Writing, CRM, Analysis, Microsoft Office, Salesforce.com, Marketing Communications
Education
University of Tennessee-Knoxville 1986 — 1995
MA
State University of New York at Binghamton 1982 — 1986
BA
Eton Marketing, Inc August 2005 - Present
TMG Marketing, Inc 2003 - 2005
West Corporation 2000 - 2003
ChoicePoint 2002 - 2002
DialAmerica Marketing 1992 - 1998
Skills
Call Center, Account Management, Telecommunications, Customer Experience, Telemarketing, CRM, Call Centers, Customer Satisfaction, Marketing, Customer Retention, Competitive Analysis, Solution Selling, Training, B2B, Sales Management, Strategic Partnerships, SaaS, Product Management, BPO, Salesforce.com, Team Management, Marketing Strategy, Direct Marketing, Sales Operations, Customer Service, Strategy, Program Management, Selling, Vendor Management, Management, Market Research, Sales Process, Lead Generation, Operations Management, Sales, Customer Acquisition, Direct Sales, Process Improvement, Outsourcing, Leadership, New Business Development, Team Building, Strategic Planning, Team Leadership, Project Management, Business Development, Cross-functional Team..., P&L Management, Start-ups, Executive Management
Education
California University of Pennsylvania 1985 — 1990
Bachelor of Science, Industrial Management
East Allegheny 1982 — 1985
First Data Corporation March 2015 - Present
West Corporation March 2013 - August 2014
CSG International January 2000 - December 2012
Sitel May 1998 - October 1999
US Air Force 1977 - 1998
Skills
Billing Systems, Telecommunications, Training Delivery, Training, Instructional Design, Change Management, Team Leadership, Team Building, Instructor-led Training, E-Learning, Customer Satisfaction, Customer Service, Microsoft Office, Blended Learning, Technical Product..., Call Centers, Technical Training, Visio, Employee Training, Hands-on Training, Business Analysis, Learning Management..., Leadership, Customer Retention, Coaching, Troubleshooting, Process Improvement, SharePoint, Needs Analysis, CRM, Program Management, Vendor Management, Salesforce.com
Education
Bellevue University 1996 — 1998
B.S, Management
QCI October 2010 - Present
Associated Computer Services, LTD June 2010 - October 2010
Kuder, Inc July 2008 - May 2010
West Corporation May 2006 - June 2008
Skills
Microsoft SQL Server, Visual Studio, C#, ASP.NET, .NET, VB.NET, HTML, CSS, SDLC, JavaScript, IIS, AJAX, jQuery, Software Development, SSRS, Web Development, Programming, Databases, ASP.NET MVC, Web Applications, JSON, TFS, MySQL, Java, Agile Methodologies, Business Analysis, Business Intelligence, Business Process, Disaster Recovery, Integration, MS Project, Microsoft Dynamics, PHP, Process Improvement, Program Management, Project Management, Requirements Analysis, Requirements Gathering, Scrum, SharePoint, Software Project..., Team Leadership, Web Services, Windows Server, XML
Education
Buena Vista University 2002 — 2006
BS, Information Science/Computer Science
AIM Careerlink December 2014 - Present
Oriental Trading Company April 2013 - June 2014
West Corporation September 2008 - April 2013
Oriental Trading Company September 2006 - August 2008
HP 1995 - 2006
Skills
Technical Leadership, Application Development, Program Management, Project Management, Resource Management, CRM, Business Process..., Quality Assurance, Strategic Planning, Organizational..., Vendor Management, SDLC, Business Analysis, PMP, SharePoint, Requirements Analysis, Process Improvement, Visio, Software Project..., Disaster Recovery, Integration, IT Management, Business Intelligence, Leadership, Software Development, Data Warehousing, Agile Methodologies, .NET, Software Documentation, Databases, Enterprise Software, Testing, Cross-functional Team..., Management, Project Planning, SQL, Information Technology, Requirements Gathering, Data Center
Education
Bellevue University 2005 — 2006
B.S., Organizational Communication
Southeast Community College 1994 — 1995
A.A.S., Computer Programming
West Corporation September 1999 - July 2012
Nebraska Sports Industries, Inc. July 1989 - August 1998
Skills
Accounts Receivable, Sales Operations, Process Improvement, Sarbanes-Oxley, Customer Experience, Mergers, Credit, Customer Satisfaction, Team Leadership, Management, Call Centers, Business Analysis, Product Management, Financial Risk, Risk Management, Sales, Team Management, Strategy, Strategic Planning, Cross-functional Team..., Financial Analysis, Team Building, IVR, Salesforce.com, Lead Generation, Direct Sales, Leadership, Telecommunications, Contract Negotiation, CRM, Outsourcing, Revenue Recognition, Vendor Management, Time Management, Account Management, Software Documentation, Finance, Customer Retention, Sales Management, Mergers & Acquisitions, Accounts Payable, B2B, Training, Call Center, Account Reconciliation, SaaS, Security, Customer Service, Executive Management, Analysis
Education
Bellevue University 1999 — 2000
Bachelor of Science (B.S.), Business Information Systems
Gallup Org 2007 - Present
University of Texas at Dallas 2015 - Present
West Corporation 1996 - 2007
Skills
Project Management, Integration, Business Analysis, Program Management, Software Project..., Data Center, Change Management, Software Development, SQL, Visio, Product Requirements, Cisco Technologies, Requirements Analysis, Telecommunications, Process Improvement, Management Consulting, Disaster Recovery
Education
Bellevue University 2012 — 2014
Master's Degree, International Security and Intelligence Studies
University of Nebraska at Omaha 1990 — 1995
BS, Criminal Justice, Psychology
West Corporation August 2008 - Present
Education
Bellevue University
Accurate Communications August 2009 - Present
West Corporation February 2009 - August 2009
PayPal May 2000 - March 2008
Education
Buena Vista University 1994 — 1998
Bachelor of Arts, Education and Language Arts
Numotion April 2015 - Present
The Physician Leadership Institute April 2014 - April 2015
West Corporation September 2007 - April 2014
GE Healthcare July 2005 - September 2007
GE Healthcare July 1991 - September 2007
Skills
Business Strategy, Organizational..., Strategic Growth, Profitable Growth, Strategic Leadership, Strategic Financial..., Globalization, Executive Management, Management, Strategy, Business Process..., Product Development, Team Leadership, Marketing, Leadership, Vendor Management, Operational Excellence, Talent Management, Cross-functional Team..., Mobile Devices, New Business Development, CRM, Staff Development, Business Process, Outsourcing, Program Management, Start-ups, Public Speaking, Manufacturing, Sales, Product Launch, P&L Management, Budgets, Team Building, Strategic Partnerships, Segmentation, Networking
Education
Brown University
Bachelors of Science, Applied Math Economics
West Corporation August 2013 - Present
Condusiv Technologies June 2012 - August 2013
West Corporation 2010 - June 2012
j2 Global Communications 2005 - 2009
TwinPeaks Online 2002 - 2005
Earthlink 1999 - 2002
Skills
UCaaS, Unified Communications, Telecommunications, Cloud Computing, Salesforce.com, Managed Services, Solution Selling, VoIP, Sales Management, Virtualization, Direct Sales, Account Management, Sales Presentations, SaaS, Hosted Services, Channel Partners, Microsoft Office, Strategy, Sales Process, Outsourcing, VMware, SAN, Strategic Partnerships, Audio Conferencing, Diskeeper, Video Conferencing, MPLS, Microsoft Excel, Partner Management, Sales Enablement, Lync, WebEx, Office 365, Fax, Storage Virtualization, Hyper-V, NAS, RAID, Hosted Voice, Brainshark, RFP, Zenworks, SSD, Data Storage..., Polycom, Fax Server, Fax over IP, Unified Presence, Microsoft Word, Desktop Video
Education
California State University-Los Angeles
Business Sales & Marketing
Farm Credit Services of America July 2006 - Present
West Corporation January 1998 - July 2006
ConAgra Foods June 1997 - December 1997
MFS Communications, Inc. December 1994 - May 1997
California Energy Company, Inc. May 1993 - November 1994
Education
Bradley University 1988 — 1992
BS, Marketing
Alegent Health August 2008 - Present
West Corporation January 2001 - February 2008
First Data Corporation May 1990 - December 2000
Education
Bowling Green State University
B.A., Home Economics/Speech
MedAssets February 2012 - Present
CROSSMARK August 2011 - January 2012
Carlson Restaurants / T.G.I. Friday's April 2011 - June 2011
Infinitude Creative Group February 2011 - April 2011
American College of Education January 2010 - March 2010
West Corporation March 2007 - December 2009
ConAgra Foods January 2007 - March 2007
ConAgra Foods May 2006 - December 2006
Bellevue University 2001 - 2006
Harvey's Casino April 2000 - April 2001
Skills
eLearning ~..., Training & Development, Gap Analysis, Coaching/Mentoring, Organizational/Performan..., Process Improvement, Workforce Planning..., Facilitating Courses, Multi-Facility Training, Technical Writing, Excellent..., Advanced Computer Skills, MS Office Suite ~..., Camtasia, Articulate Presenter, Articulate Quizmaker, Content Point, E-Learning, Leadership, Employee Training, Presenter, Management, Facilitators, Training, Instructional Design
Education
Bellevue University 2004 — 2006
M.A., Leadership
University of Nebraska at Omaha 1993 — 1999
B.S., Public Administration - Minor Black Studies
Colliers International Omaha November 2014 - Present
The Lund Company August 2013 - October 2014
West Corporation January 2013 - August 2013
Kiewit May 2011 - January 2013
Nelnet Business Solutions May 2007 - May 2011
Skills
Customer Service, Account Management, Salesforce.com, Strategic Planning, Marketing, Social Media Marketing, Leadership, Sales, Public Speaking, Marketing Strategy, CRM
Education
Bellevue University 2011 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
Nebraska Wesleyan University 2003 — 2007
Bachelor of Science (B.S.), Business Administration and Management, General
West Corporation November 2013 - Present
First Data Corporation May 2013 - November 2013
United States Air Force November 2011 - May 2013
CSC October 2008 - November 2011
United States Army Reserve December 1999 - November 2011
infoUSA September 2007 - October 2008
CSC November 2006 - September 2007
Skills
Network Security, Switches, Routers, Security+, Security, Disaster Recovery, System Administration, Network Engineering, Information Assurance, VMware, Active Directory, Cisco IOS, Windows Server, Virtualization, IPS, SIEM Tools, Penetration Testing, Incident Response, Netflow, Traffic Analysis, WAN, Cisco Technologies, Army, Military, Information Technology, Information Security, Weapons Training, Marksmanship, Firewalls, Leadership, Cisco Nexus, Cisco Wireless, Network Traffic Analysis, Networking, CISSP, Computer Security, DoD, DIACAP, Troubleshooting, Security Clearance, FISMA, VPN, Wireshark, COMSEC, IDS, NIST, Computer Forensics, Cisco Routers, CompTIA, Vulnerability Assessment
Education
Bellevue University 2012 — 2013
Master of Science
Bellevue University 2007 — 2010
Bachelors
Metropolitan Community College 1998 — 2002
Associates
Ralston High School 1993 — 1998
Diploma
Show Technology Productions December 2013 - Present
Fish Gallery August 2013 - October 2013
Accenture July 2011 - July 2012
Accenture March 2011 - July 2011
West Corporation June 2009 - March 2011
UT Medicine January 2008 - April 2009
Wellpoint September 1994 - February 2007
Skills
Project Management, SharePoint, Visio, Financial Analysis, Testing, Integration, Analysis, Training, Hardware, Strategic Planning, Technical Support, Customer Service, Social Media, Team Building, Requirements Analysis, Business Process..., New Business Development, Business Analysis, Security, Management, Vendor Management, Data Center, Servers, Software Documentation, Process Improvement, Program Management, Team Leadership, Access, Business Intelligence, Project Planning, Budgets, IT Management, Leadership, SDLC, Microsoft Excel, IT Strategy, Marketing Strategy, Disaster Recovery, Cross-functional Team..., Information Technology, Microsoft Office, Account Management, Trade Show Production
Education
Bowling Green State University 1988 — 1991
Business Administration, Marketing
Vantiv Inc. March 2012 - Present
West Corporation March 2014 - Present
Equifax Inc. 2006 - 2014
Education
Harvard Business School 1974 — 1976
MBA
Bucknell University 1970 — 1974
BSBA, Accounting
West Corporation March 2014 - March 2015
Bellevue University January 2013 - November 2013
University of Nebraska at Omaha August 2010 - August 2012
Oriental Trading Company July 2009 - August 2010
U.S. District Court December 1983 - April 2008
Skills
Admissions, Higher Education, Critical Thinking, Career Development, Conflict Resolution, Social Media, Resume Writing, Event Planning, Microsoft Office, Data Analysis, Community Outreach, Employee Training, Leadership, Leadership Development, PeopleSoft, Training, Staff Development, Program Evaluation, Student Engagement, Organizational..., Team Building, E-Learning, Public Speaking, Research, Retaining Customers, Customer Service
Education
Buena Vista University 1987 — 1995
Bachelor's degree, Business/Commerce, General, 2.45
Lincoln School of Commerce (now Kaplan University) 1977 — 1978
Legal Assistant / Paralegal, Legal Studies, General, 3.37
West Corporation October 2003 - Present
ICT Group September 2000 - February 2003
Wilbur-Ellis May 1998 - November 1999
Education
Brigham Young University - Idaho 1994 — 1996
as, Science
Nebraska Furniture Mart June 2013 - Present
West Corporation March 2007 - May 2013
River City Hockey and Cycling April 2002 - December 2007
Avaya December 2000 - August 2001
First Data Corporation May 1998 - December 2000
Skills
Microsoft SQL Server, Agile Methodologies, Customer Service, Business Analysis, Software Development, Databases, SDLC, ASP.NET, Unix, Vendor Management, JavaScript, VB.NET, Visual Basic, HTML, Testing, MySQL, T-SQL, Quality Assurance, Management, SQL
Education
Bellevue University 2008 — 2011
Master of Business Administration, Business Administration
Bellevue University 1999 — 2000
BS, Management Information Systems
Creighton University 1997 — 1998
Certificate, Mainframe Programming
Kiewit December 2013 - Present
West Corporation June 1997 - November 2013
Skills
Sarbanes-Oxley Act, Financial Reporting, Accounts Payable, Accounts Receivable, Internal Controls, Sarbanes-Oxley, Financial Accounting, Invoicing, Revenue Recognition, US GAAP, Auditing, QuickBooks, PeopleSoft, Financial Statements, General Ledger, Account Reconciliation
Education
Bellevue University 2007 — 2008
Bachelor Science, Management, Accounting
PayPal March 2013 - Present
West Corporation August 2008 - March 2013
Avantas August 2006 - August 2008
Applied Underwriters June 2005 - August 2006
Skills
Accounting, Financial Analysis, Accounts Payable, Accounts Receivable, Payroll, Budgets, Journal Entries, Financial Statements, Analysis, Financial Reporting, FRx, Variance Analysis, Accruals, Finance, General Ledger
Education
Bellevue University 2008 — 2011
Master of Business Administration, Accounting
University of Nebraska at Kearney 2000 — 2005
Bachelor of Science, Business Administration - Accounting and Finance
West Corporation January 2009 - Present
Cox Media April 2009 - December 2009
Food Industry January 2001 - May 2005
First Data Corporation January 1998 - December 2000
Skills
PowerPoint, Windows, Visual Basic, COBOL, Unix, Leadership, Training, Accounts Receivable, Accounting, Microsoft Excel, Account Reconciliation, Project Management, Finance, Customer Service, Microsoft Word, Business Analysis, Microsoft Office, Outlook, Accounts Payable, Analysis, Credit, Data Analysis, Team Building, Management, Time Management, SAP, Sales, Strategic Planning, Marketing, Account Management, Process Improvement, Access
Education
Bellevue University 2006 — 2008
Masters, Leadership
Bellevue University 2003 — 2005
Bachelors, Business Information Systems
Burke High School 1980 — 1983
High School Diploma, Computer Programming
West Corporation June 2008 - Present
1Staff Training & Development January 2005 - June 2008
Education
Bellevue University 1991 — 1998
Business Administration, Major-Business/ Minor-Accounting & Computers
Boys Town National Research Hospital March 2015 - Present
West Corporation March 2009 - March 2015
U.S. Bank 2013 - August 2013
TechTeam Global August 2006 - May 2010
Central States Indemnity Co. of Omaha April 2007 - March 2009
Skills
Databases, SDLC, SQL, Microsoft SQL Server, Agile Methodologies, Business Analysis, Process Improvement, Vendor Management, XML, SharePoint, Integration, Project Management, C#, VB.NET, SSRS, Leadership
Education
Bellevue University 2004 — 2007
MS
EMC April 2015 - Present
West Corporation November 2012 - March 2015
West Corporation January 2007 - November 2012
Baum Hydraulics Corp 2003 - 2007
Skills
Solution Selling, Contract Negotiation, Direct Sales, Telecommunications, Sales, Account Management, Business Strategy, Enterprise Software, Sales Management, Negotiation, Salesforce.com, Sales Process, SaaS, Selling, Cold Calling, Healthcare, Sales Presentations, Lead Generation, CRM, Strategic Partnerships, B2B, Business Development, Sales Operations, Competitive Analysis, Product Marketing, Cross-functional Team...
Education
Bellevue University 2009 — 2012
Master's Degree, Business Administration
Bellevue University 2002 — 2005
Bachelor's Degree, Business Administration and Management, General
Infogroup September 2014 - Present
West Corporation June 2013 - September 2014
Nebraska Furniture Mart May 2011 - June 2013
Continental Fire Sprinkler Co March 2006 - May 2011
Skills
Windows, Troubleshooting, Microsoft Office, Windows Server 2008, Excel, Word, Outlook, XP, Windows Server, Operating Systems, VMware, Active Directory, EMC Storage, Hyper-V, Windows 7, Servers, Cisco Technologies, Disaster Recovery, SAN, Windows XP, Security, VMware ESX
Education
Bellevue University 2001 — 2006
Bachelor, Computer Information Science
1-800-GOT-JUNK? May 2013 - Present
1-800-GOT-JUNK? April 2011 - May 2013
Nationwide Credit, Inc. February 2007 - July 2009
The Brick February 2006 - October 2006
West Corporation August 2005 - October 2005
Skills
Customer Satisfaction, Sales, Customer Service, Event Planning, Logistics
Education
Camosun College 2006 — 2007
West Corporation October 2008 - Present
Sitel January 2007 - October 2008
Skills
Customer Service, Call Centers, Team Leadership, Account Management, Coaching, Customer Retention, Leadership, Management, Sales, Sales Management, Team Building, Time Management, Training, CRM, Customer Satisfaction, Sales Operations
Education
Blackhawk Technical College 2004 — 2006
Associate's degree, Supervisory Management
Google November 2014 - Present
Penncro Associates, Inc. August 2011 - November 2014
Equity Real Estate Services, Inc January 2010 - March 2013
United Recovery Systems LP September 2009 - March 2010
West Corporation February 2004 - August 2009
Skills
Short Sales, Real Estate, Investment Properties, Real Estate Development, Sales, Single Family Homes, Real Estate Transactions, Leases, Data Analysis, Residential Homes, Databases, Access, Analysis, Leadership, Management, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Process Improvement, Project Management, Team Building
Education
Colorado State University-Global Campus 2013 — 2014
Bachelor's degree, Information Technology
Blinn College 2008 — 2009
Associate of Arts and Sciences (AAS), Physics
West Corporation 2008 - Present
InterCall (subsidary of West Corporation) June 2004 - 2008
Genesys Conferencing (subsidary of West Corporation) November 1999 - 2004
Century Manufacturing Inc 1997 - 1999
Nova Inc 1996 - 1997
C.H. Robinson 1995 - 1996
Skills
HRIS, Human Resources, Employee Benefits, New Hire Orientations, Leadership, Strategic Planning, Process Improvement, Employee Relations, Management, Coaching, Customer Service, Personnel Management, Recruiting, Training, Drawing, Social Media, Entrepreneurship, Photoshop, Galleries, Small Business, Photography, Mergers & Acquisitions, Microsoft Office, Global Compensation, Generalist Duties, Project Management, Design HR Programs, Telecommunications, Performance Management, Performance Appraisal, Team Leadership, Employee Engagement, Vendor Management, Talent Acquisition, Team Building, Sales, Onboarding, Job Descriptions, Interviews, Call Centers, Strategic HR, Employee Training, HR Policies, Integration, Policy
Education
California State University-Northridge 1988 — 1991
Bachelor’s Degree, Human Resources Management/Personnel Administration, General
L.A. Pierce College 1985 — 1988
Associate’s Degree, Business Administration and Management, General
Alabama Career Center July 2012 - Present
CSC February 2011 - September 2011
West Corporation June 2010 - February 2011
South Baldwin Regional Medical Center October 2006 - March 2010
Skills
Microsoft Office, SQL, HTML, Oracle SQL, Database Management, Documentation, Data Analysis, Desktop Support, Administrative Support, Virtualization, Project Coordination, Reliable, Team-oriented
Education
Berea College
Accounting and Business/Management, 3.0
College of Notre Dame - Baltimore, MD
Communication and Media Studies, 3.5
Purdue University
English Language and Literature/Letters, 3.5
Comcast September 2004 - May 2010
West Corporation June 2004 - December 2006
Alliance One April 2003 - December 2004
Education
Capella University 2009 — 2011
Bachelor of Science in Business, Business w/ emphasis in Human Resource Management
Point Loma Nazarene University 1990 — 1990
Biola University 1989 — 1990
West Corporation April 2008 - Present
Legent Clearing November 2003 - April 2008
The Resource Company March 2002 - September 2003
Radtec Engineering, Inc November 2000 - March 2002
Higgins, Meritt November 1999 - September 2000
Accountemps June 1999 - November 1999
Skills
Accounting, Cognos, Account Reconciliation, General Ledger, Access
Education
Brenau University 1997 — 1999
BSBA, Accounting
Gas South September 2013 - June 2014
West Corporation November 2011 - September 2013
Hewlett Packard March 2011 - November 2011
Hewlett Packard March 2011 - November 2011
Hewlett Packard March 2011 - November 2011
Fulton County DFCS June 2007 - February 2011
Georgia Power Company April 2001 - June 2006
Georgia Power Company April 2001 - June 2006
Marta November 1999 - October 2000
National Exchange Carrier Association April 1998 - July 1999
Skills
Accounts Payable, Administration, Administrative..., Customer Service, Employee Benefits, Human Resources, Invoicing, Microsoft Office, Strategic Planning, Training, Software Documentation, Administrative..., Sales
Education
Mercer University 2008 — 2010
Bachelor of Applied Science Degree, Organizational Leadership
Christian Light House College 1994 — 1998
Bachelor of Applied Science Degree, Religious Education
Berkeley College 1989 — 1991
Associate of Applied Science Degree, Business Administration/Management
Elm Brook Place September 2015 - Present
Career Resource Corporation October 2013 - July 2015
Tutoring Plus of Cambridge April 2014 - May 2014
Department of Veterans Affairs September 2013 - May 2014
West Corporation August 2012 - January 2013
Easter Seals Central Texas October 2011 - June 2012
Safety Shoe Distributors July 2007 - July 2011
North East Independent School District September 2006 - July 2007
L-3 Communications Titan Group September 2004 - April 2006
NGSI (News and Gift Shops International) March 2002 - September 2004
Skills
Teamwork, English, Leadership, Research, Logistics, Time Management, Technology, Electronics, Technical Support, Troubleshooting, Customer Satisfaction, Telemarketing, Account Management, Social Networking, Military, Administration, Policy, Security Clearance, Analysis, Government, Community Outreach, Public Speaking, Training, Bible, Leadership Development, Strategic Planning, Team Building, Program Management
Education
Cameron University 1998 — 1998
63 Semester hours, Digital Communications
Capital University 1990 — 1990
One Semester, Cultural Anthropology & humanities
Columbus State Community College 1988 — 1988
One Semester, Electronic Circuits and Theory
Edison State Community College 1979 — 1980
One year, Engineering Physics
Medidata Solutions March 2015 - Present
Russell Reynolds Associates November 2014 - February 2015
CommonDesk, LLC March 2013 - September 2014
Digitas November 2012 - February 2013
Securities America, Inc. Member FINRA/SIPC January 2012 - May 2012
West Corporation December 2008 - December 2011
EG-Concepts February 2001 - December 2008
In-Con.com October 1999 - April 2001
Skills
Security, SQL, Microsoft SQL Server, Software Development, .NET, MySQL, SDLC, Web Services, C#, XML, VB.NET, Agile Methodologies, Enterprise Software, Software Project..., JavaScript, Agile Project Management, Mobile Security, Mobile Application..., Xamarin, Mobile Applications
Education
California Polytechnic State University-San Luis Obispo
Maximus Inc August 2014 - Present
West Corporation September 2012 - August 2014
West Corporation January 2012 - September 2012
First Data Corporation February 2011 - January 2012
Skills
Teamwork, Customer Service, Hardware, Software Documentation, Vendor Management, Networking, Data Center, Troubleshooting, Technical Support, Cisco Technologies, Call Center, Databases, Access, Management, Process Improvement, Servers, ACD, Windows Server, Analysis, Requirements Analysis, Business Analysis, Microsoft Exchange, Problem Solving
Education
Butler Community College 2009 — 2010
Associates, Cyber Security And Database Administration
West Corporation July 2012 - Present
West Corporation May 2010 - July 2012
West Corporation April 2009 - May 2010
Deloitte & Touche September 2004 - April 2009
Skills
Financial Reporting, Internal Controls, Financial Accounting, Accounting, Sarbanes-Oxley Act, Auditing, US GAAP
Education
Buena Vista University 2000 — 2004
Bachelor of Arts, Accounting
Valmont Industries November 2013 - Present
TEKsystems August 2011 - November 2013
Dell Services June 2010 - August 2011
West Corporation June 2009 - January 2010
Kewit Construction February 2008 - June 2009
Election Systems & Software September 2006 - January 2008
Mutual of Omaha October 2000 - September 2006
Skills
Servers, Virtualization, Active Directory, Windows Server, VMware, Disaster Recovery, Data Center, Troubleshooting, Microsoft SQL Server, Cloud Computing, System Administration, ITIL, Integration, System Architecture
Education
Bellevue University
Bachelor's degree, Management Information Systems, General
Cherry Creek Schools July 2012 - Present
Makana O Kauai Private Scuba Adventures June 2014 - July 2014
West Corporation August 2011 - May 2012
Hawaii State Department of Education, Chiefess Kamakahelei Middle School July 2005 - July 2011
Wasabi Design July 2004 - July 2005
Financial Planning Association May 2001 - July 2004
Skills
Classroom, Curriculum Design, Teaching, Team Building, Educational Technology, Assessment Development, Coaching, Staff Development, ADDIE, Leadership, Scuba Diving, Oceanography, Coral Reefs, Marine Biology, Fish, Marine Ecology, Experiential Learning, Environmental Awareness, Environmental Science, Science, Environmental Education, Science Outreach, Team Leadership, Grant Review, Project Planning, Teaching and Mentoring, Grants Administration, Project Implementation, Classroom Facilitation, Coaching and Mentoring, Building Relationships, Teaching Experience, Critical Thinking, Problem Solving, Teacher Training, Training Delivery, Grant Writing, Job Aids, Training and Development, AVID Core Teacher and..., STEM
Education
University of Hawaii at Manoa 2005 — 2010
Masters of Education, Curriculum Studies
Black Hills State University 1992 — 1995
Bachelor of Science (B.S.), Elementary Education with Coaching Minor
Northern Wyoming Community College District (Sheridan College) 1990 — 1992
Associate of Arts, Elementary Education with Coaching Minor
Alorica July 2014 - April 2015
Cedar Creek Retirement Community January 2009 - February 2009
Mervyns December 2007 - February 2008
Superior Housecleaning December 2006 - August 2007
Milestone, Inc. May 2005 - September 2006
West Corporation December 2004 - March 2005
ICT Group November 2004 - December 2004
Robinson Research June 2004 - November 2004
Education
California State University, Fresno 2010 — 2011
English Language and Literature/Letters, 3.8
West Corporation February 2014 - Present
West Corporation January 2013 - February 2014
Freelance Web Developer September 2008 - December 2012
Heartland Hope Mission September 2008 - December 2012
Heartland Hope Mission (formerly Mission For All Nations) January 2006 - September 2008
West Corporation November 2003 - August 2004
Weststaff March 2002 - May 2002
First Data Resources February 1997 - June 2001
Physician’s Mutual Insurance Company February 1996 - February 1997
Skills
Web Development, HTML, CSS, Wordpress, Concrete5, PHP, ASP, SQL, Relational Databases, .NET, Java, Graphic Design, VXML
Education
Bellevue University 2002 — 2006
Bachelor of Science Degree, E-Business
Iowa Western Community College 1994 — 1996
Associate Degree in Applied Science, Computer Programming
West Corporation September 2007 - Present
First Data Corporation February 1999 - April 2000
CSG International August 1992 - February 1999
Skills
Telecommunications, IVR, SIP, Telephony, Call Center, IT Management, Vendor Management, Data Center, Call Centers, VoIP, WAN, Unified Communications, Cisco Technologies, Avaya, IP, Switches, Contact Centers, CTI, Cisco Call Manager, Network Design, MPLS, LAN-WAN, Routers, ISDN, System Deployment, TCP/IP, Managed Services, Routing, Network Engineering, Disaster Recovery, Firewalls, Network Architecture, Troubleshooting, Wireless
Education
Bellevue University 1999 — 2000
BS, MIS
Millard South High School 1987 — 1991
Bank of the West March 2013 - Present
West Corporation June 2011 - February 2013
West Corporation January 2010 - June 2011
West Corporation February 2006 - January 2010
Skills
Customer Service, Customer Satisfaction, Outlook, Call Center, Data Entry, Project Management, Project Planning, MS Project, Microsoft Office, JIRA, SharePoint, Leadership, Detailed Organization, Communication, Troubleshooting, Software Documentation, Time Management, Team Building, Operations Management, Strategic Planning, Team Leadership, Call Centers, Telecommunications, Process Improvement, Product Management, Microsoft Excel, Customer Experience, Analysis
Education
Buena Vista University 2006 — 2009
Bachelor's degree, Accounting
Iowa Western Community College 2003 — 2005
Associate's degree, Psychology
Boys Town June 2015 - Present
West Corporation December 2012 - June 2015
Database USA May 2012 - 2012
Skills
SQL, Microsoft SQL Server, Software Development, XML, Linux, Unix, Databases, Requirements Analysis, ASP.NET, SDLC, Java, Integration, JavaScript, C#, Shell Scripting, Windows, Software Project..., Perl, MySQL, Operating Systems, VB.NET, .NET
Education
Bellevue University 2007 — 2011
MSCIS, Computer Information Systems
West Corporation January 2014 - Present
VoiceNation August 2013 - January 2014
State of Alabama January 2002 - June 2012
University of South Alabama, College of Medicine June 2000 - May 2001
Skills
Government, Policy, Policy Analysis, Administrative..., Data Entry, Access, Outlook, Nonprofits, Public Speaking, Research, Microsoft Office, Community Outreach, Case Managment, Customer Service, Courts
Education
Career Training Center of Mobile-DESI, Mobile, Alabama 1998 — 1998
Certification, Computerized Business Services
Bishop State Community College 1996 — 1997
Imprezzio Inc. May 2013 - Present
Imprezzio Inc May 2012 - Present
team spirit America June 2011 - November 2011
West Corporation February 2007 - December 2009
Skills
Help Desk Support, Laptops, Technical Support, Hardware Support, Networking, Active Directory, Windows XP Pro, Microsoft Servers, Computer Hardware, XP
Education
itt tech 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Cyber/Computer Forensics and Counterterrorism
itt technical institute spokane 2009 — 2011
Associate of Science (A.S.), Information Technology
Bethune-Cookman University 1997 — 1999
Election Systems & Software January 2015 - Present
West Corporation January 2013 - December 2014
West Corporation March 2007 - December 2012
Omnium Worldwide November 2000 - March 2007
Education
Bellevue University 1998 — 2002
Bachelor's degree, Accounting and Finance
Tuff Shed, Inc. April 2012 - Present
Millard Sprinkler May 2011 - October 2011
Mid-States School Bus August 2010 - March 2011
South Sarpy 46 August 2009 - May 2010
Golden Living February 2009 - July 2009
Chitrita Roy October 2007 - June 2008
West Corporation May 2007 - September 2007
Education
Bellevue University 2011 — 2015
Master of Business Administration (MBA)
Bellevue University 2007 — 2011
Bachelor's degree, Business Admistration
Clear Creek ISD September 2009 - Present
West Corporation 2006 - 2008
P I Components Corp. 1997 - 2006
Skills
Microsoft SQL Server, SSIS, Microsoft Excel, Crystal Reports
Education
Blinn College 1997 — 1998
West Corporation 2005 - Present
Iowa One Call February 2005 - June 2005
Education
Alison 2013 — 2014
Certificate, Customer Service Support/Call Center/Teleservice Operation
Alison 2013 — 2014
Certificate, Human Resources Management and Services
Scott Community College 1997 — 1997
CDL, Truck Driving
Black Hawk College 1991 — 1993
LPN, Nursing Practice
West Corporation August 2007 - Present
RITEWAY SERVICES May 2004 - July 2006
Skills
LEADERSHIP ABILITIES, Dependable Team Player, ABLE TO FOLLOW AND...
Education
Faulkner University 2008 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General
Bishop State Community College 2004 — 2005
West Corporation November 2014 - Present
Woodmen of the World February 2013 - May 2014
Bellevue University July 2012 - February 2013
Skills
ColdFusion, Java, JSP, Servlets, SQL, XML, JavaScript, AJAX, HTML, C#, ASP.NET MVC
Education
Bellevue University 2012 — 2014
Master of Science (MS), Computer Information Systems
Sri Venkateswara University
Bachelor of Science (BS), Engineering
evansville ford llc May 2015 - Present
West Corporation June 2014 - May 2015
Skills
Management, Sales, Customer Service, Telecommunications, Account Management, VoIP, Call Centers, Direct Sales, Solution Selling, Customer Satisfaction, Sales Process, custo, Filing, Receptionist Duties, Telephone Skills, Recruiting, Interviewing Skills, Employee Training, Microsoft Office, Appointment Scheduling
Education
Blackhawk Technical College 2013 — 2016
Associate's degree, human resource management
Chili's 2014 - Present
Reynolds and Reynolds July 2010 - January 2014
West Corporation August 2009 - May 2010
Skills
C++, Java, Bench Work, IT Operations, Programming, Quality Assurance
Education
Blinn College 2010 — 2013
Computer Science
Bryan High School 2005 — 2008
HS