Experience
Professional Research Consultants, Inc.   May 2015 - Present
kristidoran   January 2013 - Present
Wohlner's Midtown Grocery & Deli   June 2013 - January 2014
Rural Media Group  February 2013 - June 2013
West Corporation Revenue Generation   October 2012 - February 2013
The Jewish Federation of Omaha   October 2012 - December 2012
Tussey's Casual Grill   September 2011 - October 2012
UNO International Studies   May 2011 - October 2012
Tussey's Casual Grill   May 2009 - October 2012

Skills
Adobe Creative Suite, Graphic Design, InDesign, Logo Design, Illustrator, Photoshop, Mac, Digital Photography, Advertising, Social Media, Press Releases, iMovie, AP Style, Photography, Microsoft Office, Facebook, PowerPoint, Word, Posters, Brochures, Layout, Wordpress, Adobe Acrobat, Art, Excel, Premiere, Mac OS X, Adobe Fireworks, TweetDeck, Twitter, Zumba, Social Media Marketing, Marketing

Education
University of Nebraska at Omaha   2008 — 2012
Bachelor of Arts in Studio Art, Graphic Design

University of Nebraska at Omaha   2008 — 2012
Bachelor of Science in Communication, Public Relations and Advertising

Studio Art Centers International- Florence, Italy   2011 — 2011

Experience
Interactive Services (West)   January 2014 - Present
West Interactive  February 2009 - January 2014
West Corporation Revenue Generation   February 2007 - February 2009
West Corporation Revenue Generation   October 2004 - February 2007
West Corporation Revenue Generation   August 2001 - October 2004
West Corporation Revenue Generation   January 2001 - August 2001

Skills
Visio, Project Management, Oral & Written..., Written & Oral..., SharePoint, Telecommunications, IVR, Direct Response..., Data Analysis, Quality Assurance, Microsoft Office 2010, Documentation Practices, Tableau, Close Attention to..., General Problem Solving, Staff Development, Leadership, Integration, Analysis, Management, Software Documentation, Account Management, CRM, Call Centers, Vendor Management, Process Improvement, Customer Satisfaction, Customer Experience

Education
The University of South Dakota   1997 — 1999
Bachelor of Arts (B.A.), Public Relations

Experience
BizStarts   2015 - 2015
BizStarts   2015 - 2015
BizStarts   2015 - 2015
BizStarts   2015 - 2015
BizStarts   2015 - 2015
BizStarts   2015 - 2015
Le Reve Patisserie & Cafe   October 2013 - March 2014
Waukesha State Bank  November 2012 - June 2013
West Corporation Revenue Generation   December 2011 - June 2012
West Corporation Revenue Generation   2011 - 2012

Skills
Community Outreach, Customer Service, Management, Employee Training, Time Management, Data Entry, Grants, Call Centers

Education
Ripon College   2002 — 2006
Bachelor of Arts (B.A.), Religion/Religious Studies, B

Edgewood College
History, Economics, Political Science

Experience
The Tuscaloosa News Partnered with Propel Marketing   August 2014 - Present
Greene County Health System   March 2014 - August 2014
Helping Hands Therapy   September 2012 - March 2014
The Tuscaloosa News  February 2009 - August 2012
West Corporation Revenue Generation   January 2006 - January 2009
Jeffrey C. Robinson, Esq.   November 2003 - December 2005
Chestnut, Sanders, Sanders, Pettaway, Albright & Campbell, L.L.C.   February 2001 - October 2002

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Management, Marketing, Account Management, Cold Calling, SEO, Advertising, Leadership, Social Media, Payroll, Facebook, People Development, Customer Service, Motivation, Strategic Planning

Education
Alabama Agricultural and Mechanical University   2006 — 2008
Master of Business Administration (M.B.A.), Business Administration and Management, General

Concordia College-Selma   1998 — 2003
Bachelor's degree, Business Administration and Management, General

Experience
J C Pennys Styling Salon   December 2014 - Present
Computershare US  October 2011 - Present
West Corporation Revenue Generation   June 2007 - August 2009
Great Clips, Inc.   2005 - 2006
Sport Clips Haircuts  2002 - 2004

Skills
Call Centers, Banking, Equities, Process Improvement, Mutual Funds, Securities, Microsoft Office, Customer Service, Outlook, Lotus Notes, Microsoft Excel, Credit, Access, Financial Services, Team Leadership

Education
Vista College of College Station   2014 — 2016
Associate of applied Science Medical Assistant, Medical/Clinical Assistant

Ashford University   2011 — 2016
Business Administration and Management, General

T.H. Pickens Technical College   1994 — 1995
Cosmetology License, Cosmetology, Barber/Styling, and Nail Instructor

Experience
Bright Now! Dental  February 2015 - Present
BNSF Railway  July 2014 - February 2015
In-Shape Health Clubs  February 2013 - May 2014
InterDent - Gentle Dental & Orthodontics  January 2002 - September 2011
Romano's Macaroni Grill  2004 - 2005
West Corporation Revenue Generation   1999 - 2001

Skills
Payroll, Dentistry, Healthcare, Practice Management, Clinical Research, Customer Service, Treatment, Employee Benefits, Patient Education, Accounts Receivable, Office Management, Microsoft Office, Strategic Planning, Budgets, Human Resources, Process Scheduler, Management, Accounting, Call Centers

Education
San Joaquin Delta College   1996 — 1999
Associate of Arts (A.A.), Business Administration and Management, General, 3.77

Experience
West Corporation  January 2012 - Present
West Corporation Revenue Generation   October 2011 - January 2012
Convergys  March 2011 - October 2011

Skills
Customer Service, Customer Satisfaction, Time Management, Customer Experience, Sales, Call Centers, Customer Retention, Training, Microsoft Office, Problem Solving, Communication

Education
Northern Michigan University   2005 — 2009
Bachelor of Science, Entertainment and Sports Promotion

Bay de Noc Community College   2002 — 2005
Associate of Arts, History and Political Science

Experience
Home at the Tone Zone   February 2012 - Present
West Corporation Revenue Generation   May 2001 - May 2012
Enterprise Bank & Trust  January 2000 - May 2001
Paper Warehouse  September 1998 - January 2000
Beautyco Beauty Supply   February 1990 - May 1997
Norman Chiropractic Clinic   1984 - 1996

Skills
Microsoft Office, Retail Banking, Customer Service, Customer Satisfaction, Time Management, Data Entry, Telephone Skills, Outlook, Customer Experience, Sales, Call Centers, Program Management, Management, Training, Microsoft Excel, Public Speaking, Microsoft Word, Research

Education
University of Central Oklahoma   1985 — 1988
Studied Business Administration/Marketing - Fashion Merchandising

Norman High School   1982 — 1984
High School, Basic Studies -Choir

West Mid High School, Norman, OK   1980 — 1982
Basic Studies and Choir

Experience
ConAgra  April 2013 - Present
West Corporation Revenue Generation   July 2012 - March 2013
West Corporation  July 2012 - March 2013
Bellevue Public Schools  August 2010 - July 2012
Arby's Restaurant Group  August 2009 - December 2010
Arby's Restaurant Group  January 2009 - June 2009

Skills
Microsoft Office, Customer Relations, Customer Service, Customer Satisfaction, Money Handling, Deposits, Inventory Management, Organizing, Typing, Diplomacy, Patience, Attention To Detail, Fast Learner, Able To Multi-task, Setting Priorities, Self Starter, Team Leadership, Teamwork, Word, Excel, PowerPoint, English, German, Staff Training, Problem Solving, Supervisory Skills, Supervising, Writing, Microsoft Word, Microsoft Excel, Performance Management, Human Resources, Resume Writing, Team Building, Outlook, Recruiting, Onboarding, Employee Relations, Leadership, PeopleSoft, Organizational..., Training, HRIS, Time Management, Data Entry, Administrative..., Applicant Tracking..., Interviews, Talent Acquisition, Analysis

Education
Bellevue University   2011 — 2012
Bachelor of Science (B.S.), Management of Human Resources

University of Maryland University College   2006 — 2008
English

Experience
State Farm  April 2013 - Present
Independent Contractor  August 2010 - April 2013
Konica Minolta Business Solutions U.S.A., Inc.   October 2009 - August 2010
BBVA Compass  November 2007 - November 2008
Execupay Inc   October 2006 - November 2007
Dewied International  February 2005 - October 2006
West Corporation Revenue Generation   September 2003 - February 2005

Skills
Event Planning, Event Management, Marketing, Customer Service, Advertising, Public Relations, Social Media, Social Networking, Sales, Supervising, Salesforce.com

Education
Northwest Vista College   2002 — 2003

Antonian   1998 — 2000

Experience
BB&T  February 2013 - Present
West Corporation Revenue Generation   July 2008 - January 2012
West Corporation  July 2008 - January 2012

Skills
Customer Service, Superior Computer Skills, People Skills, PowerPoint, Microsoft Word, Microsoft Excel, Outlook, Administration, Software Documentation, Training, Technical Support, Spreadsheets, Team Building, Teamwork, Human Resources, Recruiting, Social Networking, Data Entry, Customer Satisfaction, Customer Retention, Call Centers, Team Leadership, Sales, Access, Payroll, Office Administration, Critical Thinking, Microsoft Office, Time Management, Leadership, Payments, Management, Telephone Skills, Coaching, Office Management, Administrative..., Banking

Education
University of Phoenix   2011 — 2013
Master's degree, Criminal Justice and Corrections, 3.33

University of Phoenix   2009 — 2011
Bachelor of Science (B.S.), Psychology, 3.08

University of Phoenix   2007 — 2009
Associate of Arts (A.A.), Psychology, 3.2

Experience
IOD Incorporated/College Station Medical Center   October 2013 - Present
IOD Incorporated  October 2013 - Present
Lone Star Legal Aid  December 2009 - June 2013
Bryan Texas Utilities  August 2009 - October 2009
West Corporation Revenue Generation   May 2007 - July 2009
On-Line Realestate   January 2007 - May 2007
Toledo Finance   February 2005 - December 2006
S&G Tax Filers   December 2000 - April 2006

Skills
Legal Research, Legal Assistance, Westlaw, Document Drafting, Legal Writing, Translation, Appointment Scheduling, Client Intake, Interview Preparation, Litigation, Microsoft Office, Civil Litigation, Courts, Customer Service, Mediation, Microsoft Word, Research, Microsoft Excel, Wills, Family Law, Time Management, Trials, Document Review, Outlook, Bankruptcy, LexisNexis

Education
Blinn College   2010 — 2013
Associate in Applied Science, Legal Assistant/Paralegal

University of Phoenix   2005 — 2006
None, Accounting

Experience
Rite of Passage  December 2013 - May 2015
Rite of Passage  July 2013 - September 2013
Rite of Passage  March 2013 - July 2013
Integrity Staffing, Inc.   July 2012 - October 2012
West Corporation Revenue Generation   May 2012 - June 2012
The Home Depot  April 2012 - May 2012
Walmart  January 2008 - August 2011
Albertsons  April 2006 - October 2006
Pocatello Trab Club   August 2006 - August 2006
Mountain West Research  April 2005 - October 2005

Skills
Data Entry, Customer Service, Merchandising, Telephone Skills, PowerPoint, Excel, Retail, Teamwork, Sales, Training, Construction, Safety, Conflict Resolution, Order Picking, Packing, Microsoft Excel, Cashiering, Cash Register, Time Management, Research, Recruiting, Event Planning, Employee Training, Social Networking, Customer Satisfaction, Leadership, Public Speaking

Education
University of Nevada-Reno   2013 — 2015
Bachelor of Applied Science (BASc), Psychology, Junior Transfer Student

Kaplan University   2009 — 2012
Associate of Arts and Sciences (A.A.S.), Early Childhood Education

Pocatello High   2004 — 2008
High School Diploma, Building Construction Technology, Japanese, Computer Aided Drafting, etc., Graduated

Experience
truschoolsports.com   November 2014 - Present
Walmart  October 2013 - August 2014
Army National Guard  August 2003 - June 2014
Volt Workforce Solutions  January 2013 - July 2013
West Corporation Revenue Generation   September 2012 - December 2012
Center Partners Inc  December 2011 - September 2012
Sykes  November 2009 - July 2010
U.S. Department of Veterans Affairs   March 2008 - March 2009
Principal Financial Group  February 2000 - March 2008
WASHINGTON ARMY NATIONAL GUARD  November 1996 - November 2002

Skills
Outstanding Customer..., Human Resources, Leadership, Public Speaking, Microsoft Office 2007, Data Entry, Military, Customer Service, Training, Outlook, Team Building, Recruiting, Microsoft Excel, PowerPoint, Military Experience, Policy, Analysis, Supervisory Skills, Army, Command, Government, Security Clearance, Management, Intelligence Analysis, Military Operations, Organizational..., Interviews, Personnel Management, Time Management, Leadership Development, Conflict Resolution, Change Management, Employee Training, Strategy, Resume Writing, Organizational..., DoD, Sourcing, Employee Relations, Talent Management, Team Leadership, Program Management, Project Management, Troubleshooting, Military Training, Administration, Operations Management, Operational Planning, College Recruiting, Hiring

Education
Keller Graduate School of Management of DeVry University   2011 — 2015
Master of Public Administration, Concentration in Nonprofit Management, 3.92

Keller Graduate School of Management of DeVry University   2010 — 2011
Master, Human Resource Management, 4.0

Colorado Technical University   2008 — 2010
B.S. - Bachelor of Science, Business Administration; Healthcare Management, 3.98

Colorado Technical University   2007 — 2008
A.S. - Associate of Science, Business Administration, 3.9

Elmhurst College   1988 — 1990

Shadle Park High School   1982 — 1984
Diploma, High School

Deer Park High School   1980 — 1982
General

Otis Orchards Elementary   1975 — 1978

Experience
Alorica formerly West Corporation   March 2014 - Present
Gulf Coast Comm. Janitorial Services LLC   November 2011 - Present
West Corporation Revenue Generation   February 2013 - March 2014
Modern Janitorial & Service Co. Inc   May 2009 - August 2012
Panda Express  April 2009 - May 2009

Skills
Computer Proficiency, Learning Quickly, Energetics, Organized Multi-tasker, Self-starter, Communication Skills, Microsoft Office, Microsoft Excel, Microsoft Word, AutoCAD, STAAD, Matlab, Google Chrome, Bing, Sales, Customer Service, Project Management, Public Speaking, Critical Thinking, Telephone Skills, Project Coordination, Project Planning, PowerPoint, Process Scheduler, Team-oriented, Event Planning, Supervisory Skills, Social Media, Time Management, Data Entry, Public Relations, Supervising, Access, Outlook, Customer Satisfaction, Event Management, Leadership, Supervisory Experience, English, Photoshop, Troubleshooting, Training, Windows, Team Building, Civil Engineering

Education
Pensacola State College   2012 — 2019
Associate of Science (A.S.), Radiologic Technology/Science - Radiographer

Pensacola State College   2012 — 2019
Auto CAD Foundation

Mapua Institute of Technology   2002 — 2008
Bachelor of Science (BS), Civil Engineering

Angelicum College   1996 — 2002

Experience
Clinical Refrence Laboratory   Inside Sales ConsultantAmerican Tex-Chem CorporationJanuary 2012 - October 2013
Westwood College  January 2008 - January 2010
Nordstrom  2010 - 2010
Personnel Concepts  2010 - 2010
Service Magic, Inc.   2010 - 2010
West Corporation Revenue Generation   2008 - 2009
AT&T  2008 - 2009
Cox Communications  2008 - 2008
Dell  2006 - 2008
Chase  2004 - 2006

Skills
World Class Customer..., Customer Retention, Account Management, New Business Development, Sales, Cold Calling, Communication, Marketing Strategy, Sales Management, Team Building, Management, Negotiation, Customer Service, Data Entry, Training, Marketing

Education
Rose State College
Business

University of Oklahoma
Business Administration and Management, General

Westwood College
Business Administration

Experience
Very happily retired.  December 2012 - Present
West Corporation Revenue Generation   November 2012 - December 2012
IBM – Global Services   August 1996 - January 2006
Lucent Technologies  January 1980 - July 1996
Western Electric/AT&T/Lucent Technologies, Inc   January 1980 - July 1996
Western Electric  January 1980 - January 1985

Skills
Service Delivery, Unix, Disaster Recovery, Information Technology, IT Management, Computer Security, Technical Support, Hardware, Data Center, Information Security, Software Installation, IT Service Management, Program Management, Outsourcing, IT Operations, Network Architecture, Governance, System Deployment, Virtualization, Incident Management

Education
San Francisco State University   1971 — 1975
BA, Educational Psychology

Antelope Valley College   1969 — 1971
AA, Psychology

Experience
Q Wireless Solutions   December 2011 - Present
United Site Services  February 2010 - December 2011
West Corporation Revenue Generation   December 2008 - January 2010

Skills
Account Management, Sales Management, Sales, Wholesale, Customer Service, Marketing Strategy, Negotiation, Trade Shows, Direct Sales, Retail, B2B, Selling, Sales Operations, Mobile Devices, Management

Education
Truckee Meadows Community College   2009 — 2011
Marketing/Marketing Management, General

Experience
Buna ISD  September 2014 - Present
West Orange-Cove CISD  October 2007 - September 2014
West Corporation Revenue Generation   July 2003 - October 2007

Skills
DHCP, DNS, Active Directory, VMware, Cisco Technologies, Windows Server, Cisco Wireless, Cisco Routers, Windows XP Pro, Windows Vista, Windows 7, Microsoft Windows 8, Microsoft Exchange, WSUS, Group Policy, Network Administration, Backup Exec, Wireless Networking, Servers, CompTIA A+ Certification, Cisco Firewall Security, Microsoft Office, Cisco Routing &..., WDS, Microsoft Server..., Dameware, Google Apps, RADIUS, iPad, iOS, 2008 R2

Education
Lamar Institute of Technology   2000 — 2003
Associate's degree, Computer Networking and Troubleshooting

Experience
West Interactive  October 2014 - Present
West Corporation  March 2014 - October 2014
West Corporation  July 2013 - March 2014
West Corporation Revenue Generation   May 2010 - March 2012
Acts of the Word   May 2005 - November 2009
Corporate Mirror   January 2000 - August 2003

Skills
Database Design, Microsoft SQL Server, Business Intelligence, Databases, SharePoint, Database Administration, Web Development, JavaScript, MySQL, Microsoft Office, Microsoft Exchange, ColdFusion, Cisco Routers, HTML, jQuery, PHP, Powershell, SharePoint Designer, Service Desk, Advanced CSS, jQuery UI, Juniper Switches, Perl Script, PhpMyAdmin, Training, Perl, Customer Service, Investment Management, Coldfusion Framework, HP Asset Manager, HP Connect-IT, CA Network System..., CA Service Desk, PostgreSQL, Data Analysis, Python, Regular Expressions, Django, MVC Architecture, Business Process...

Education
University of Phoenix   2013 — 2017
Bachelor of Applied Science (B.A.Sc.), Data Modeling/Warehousing and Database Administration

Metropolitan Community College   2011 — 2014
AS, Data Modeling/Warehousing and Database Administration, 3.5

Experience
Minneapolis Parks & Recreation   June 2013 - May 2015
West Corporation Revenue Generation   July 2012 - December 2012
West Corporation Revenue Generation   May 2012 - July 2012
Jimmy John's  October 2010 - June 2012
University of Nebraska-Lincoln  October 2009 - May 2010
Hayes & Associates, L.L.C.   June 2006 - August 2008

Skills
Digital Photography, Film Photography, Video Editing, Photoshop, Portrait Photography, Photography, Image Editing, Photojournalism, Mac, Lightroom, Adobe Creative Suite, Final Cut Pro, Videography, OS X, Social Media Marketing

Education
Minneapolis College of Art and Design   2013 — 2016
Bachelor's degree, Photography

Metropolitan Community College   2010 — 2012
Commercial Photography

University of Nebraska-Lincoln   2009 — 2010

Experience
Target  November 2012 - December 2012
West Corporation Revenue Generation   May 2010 - August 2012
SMG  February 2006 - February 2012
iQor  June 2009 - August 2009
Community Access Inc  February 2008 - March 2009
Walmart  October 2005 - October 2007

Skills
Typing Speed: 230 Words..., •Accounting Software..., •Database Software..., •Data Entry Terminal..., •EMail Software..., •Graphics or Drawing..., •Internet Browser..., •Peripheral Devices..., •Personal Computers, •Presentation Software..., •Spreadsheet Software...

Education
Lamar State College-Port Arthur   2010 — 2012

Dillard University   2005 — 2006

Experience
Alabama Youth & College Division NAACP   2011 - Present
Talladega Health and Rehab   2008 - Present
West Corporation Revenue Generation   2009 - 2010

Skills
Call Center, Customer Satisfaction, Telecommunications, Customer Service, Team Leadership, Customer Experience, Microsoft Word, PowerPoint, Leadership, Retail

Education
Alabama Agricultural and Mechanical University   2007 — 2013
Bachelor of Arts (B.A.), Radio and Television Broadcasting Technology

Experience
West Corporation Revenue Generation   September 2012 - Present
Alorica  August 2012 - Present
Bama Frozen Dough   February 2002 - August 2005
Whirlpool  September 2001 - February 2002
Texaco  November 1996 - September 2001

Skills
Microsoft Office, Network Security, Database Design, Teamwork, Application Development, Windows, Crystal Reports, Access, System Administration, Networking, Marketing Strategy, Social Media Marketing, Leadership, Customer Service, Software Development

Education
University of Phoenix   2007 — 2014
Master, Information Systems

University of Phoenix   2007 — 2011
Bachelor's of Science in Information Technology, Information Systems Security

Experience
Kohl's Department Stores  June 2014 - Present
Little Luxuries   August 2012 - May 2014
West Corporation Revenue Generation   May 2013 - August 2013
West Corporation Revenue Generation   May 2012 - August 2012
Gymboree  June 2009 - May 2011

Skills
Microsoft Excel, Microsoft Office, Analytical Skills, Consumer Package Goods, Customer Service, Visual Merchandising, Retail Sales, Business Analysis, Retail, Time Management, PowerPoint, Microsoft Word, Teamwork, Analytics

Education
University of Wisconsin-Madison   2011 — 2014
Bachelor of Arts (BA), Economics

Universidad de Salamanca   2011 — 2011
Spanish Language and Literature

Experience
West Corporation Revenue Generation   August 1999 - Present

Skills
Cold Calling, Medical Devices, Sales Operations, Team Building, Solution Selling, Lead Generation, Key Account Development, Microsoft Office, Training, B2B, Selling, Customer Service, Coaching, Product Launch, Trade Shows, Market Development, Sales, Sales Process, Account Management, Marketing, New Business Development, Sales Presentations, Healthcare, Commercialization, Negotiation, Direct Sales

Education
University of Phoenix   2007 — 2009
BSB/M, Business Management

Experience
Pink's Pizza   May 2013 - Present
West Corporation Revenue Generation   July 2012 - January 2013
Downtown Design Services, Inc.   June 2012 - August 2012

Skills
Computer Maintenance, Customer Service, Teamwork, Editing, Typing, Billing Systems

Education
Texas A&M University
BS, Agricultural Systems Management

Experience
West Corporation Revenue Generation   May 2008 - Present
Elwood/TRI Staffing   October 2003 - January 2008

Skills
Human Resources, Hiring, New Hire Orientations, Cold Calling, Screening Resumes, Screening

Education
Alabama Agricultural and Mechanical University   1985 — 1990
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services

Alabama Agricultural and Mechanical University   1985 — 1989
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services

Experience
Lion's Share   June 2013 - Present
Redstone Federal Credit Union  2011 - June 2013
Redstone Federal Credit Union  2009 - 2011
Lion's Share   2008 - 2009
West Corporation Revenue Generation   2007 - 2008

Skills
Retirement Planning, Employee Benefits, Underwriting, Personal Financial..., Budgets, Loans, Customer Service, Banking, Credit, Cross Selling, Mortgage Lending, Credit Analysis, Loan Origination, Outlook, Microsoft Excel, Microsoft Office, Small Business Lending, Sales, PowerPoint, Microsoft Word, Marketing, Mortgage Banking, Insurance

Education
University of North Alabama   2003 — 2007
Bachelor of Business Administration (BBA), Marketing, Dean's List

Arab High

Experience
Dolan Foster Enterprises   November 2009 - Present
Macy's  October 2011 - January 2012
West Corporation Revenue Generation   April 2006 - July 2007

Skills
Customer Service, Retail, Management, Microsoft Word, Microsoft Excel, PowerPoint, Personal Development, Money, Data Entry, Troubleshooting, Training

Education
Chabot College   2009 — 2013

Pensacola Junior College   2007 — 2008

Experience
Parsons House on Eagle Run   October 2014 - Present
BH Media Group, Inc.   November 2012 - November 2013
Hayneedle  May 2012 - August 2012
West Corporation Revenue Generation   May 2011 - August 2011

Skills
Accounting, Communication, Solid computer skills, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Outlook, Access, Oracle, Mathematics, Variance Analysis, Journal Entries

Education
University of Nebraska-Lincoln   2008 — 2012
Bachelor of Business Administration (BBA), Accounting, 3.5

Marian High School   2004 — 2008
High School Diploma, 3.7

Experience
ALLSTATE INSURANCE COMPANY  May 2011 - Present
West Corporation Revenue Generation   December 2009 - Present
PARKSMART   October 2009 - December 2009
Cardinal Staffing Services  June 2006 - February 2009
WALBRIDGE MARKET   March 2003 - June 2005
SPARTAN STORES, INC./FOOD TOWN   January 1997 - March 2003

Skills
Employee Relations, Applicant Tracking..., Recruiting, New Hire Orientations, Interviews, Time Management, Payroll, Human Resources, Training, Personnel Management

Education
Siena Heights University
Bachelor, Business Administration

Siena Heights University
Bachelor, Business Administration

Experience
Self-employed  January 2013 - Present
West Corporation Revenue Generation   January 2007 - Present
Isis Parenting  April 2013 - January 2014
Alorica  April 2013 - April 2013
A-Plus Mortgage  April 2007 - August 2008
First Horizon Home Loans  June 2005 - July 2006

Skills
Customer Service, Leadership, Team Building, Public Speaking, Training, Strategic Planning, Team Leadership, Social Networking, Sales, Social Media, Coaching, Microsoft Office, Management, PowerPoint, Event Planning, Marketing Strategy, Advertising, Microsoft Word, Negotiation, Microsoft Excel, Outlook, Data Entry, Call Centers, Facebook, Healthcare, Small Business

Education
Xinnix Mortgage Acadamy   2003 — 2003
Certificate In Sales and Mortgage Training

University of South Carolina-Columbia   1994 — 1998
Bachelor of Science (BS), Biology

Allendale Fairfax High School   1990 — 1994
High School, General Studies

Experience
Star Business Solutions   December 2013 - Present
Hire Velocity  August 2011 - June 2013
West Corporation Revenue Generation   2012 - 2013
The Home Depot  April 2010 - June 2011
Central Garden and Pet  November 2009 - April 2010
RYLA Inc.  February 2008 - November 2009

Skills
Recruiting, Technical Recruiting, Employee Relations, Applicant Tracking..., Talent Acquisition, Screening Resumes, Screening, Sourcing, Onboarding, Human Resources, Management, Talent Management, Interviews, Internet Recruiting

Education
Oral Roberts University
Psychology

Experience
West Corporation Revenue Generation   June 2012 - June 2014
Bell Supply Company  November 2011 - April 2012
West Asset Management  December 2004 - November 2011

Skills
Recruiting, Job Descriptions, Team Building, Talent Management, Training, Interviews, Employee Relations, Sourcing, Benefits Administration, Leadership Development, Employee Benefits, FMLA, Management, Hiring, Talent Acquisition, PeopleSoft, Call Centers, Policy, Onboarding, Applicant Tracking..., Human Resources, Employee Training, HRIS, Time Management, College Recruiting, HR Policies, Performance Management, Coaching, Succession Planning, Deferred Compensation, Personnel Management, Workforce Planning, Employee Engagement, Payroll, New Hire Orientations

Education
Texas A&M University-Commerce
Business Administration

Grayson County College
Business & Management

Experience
Bild Industries Inc   June 2015 - July 2015
WinCo Foods  November 2014 - June 2015
Accurate Molded Plastics Inc   July 2014 - September 2014
Securitas  February 2014 - April 2014
Sunshine Minting INC  July 2013 - December 2013
Center Partners  September 2012 - November 2012
Silverwood Theme Park  May 2012 - October 2012
AES  April 2012 - July 2012
ResCare  January 2012 - March 2012
West Corporation Revenue Generation   September 2011 - December 2011

Skills
Home Care, Nursing, Direct Patient Care, Healthcare, Wound Care, Elder Care, Warehousing, Assembler, Manufacturing, Sales, Customer Service, Cashiering, Security, Teamwork, Customer Satisfaction, Microsoft Excel, Microsoft Office, First Aid, Windows, Team Leadership, Data Entry, Inventory Control, Shipping, Inventory Management, Microsoft Word, Leadership, Telephone Skills, Retail

Education
cr england   2014 — 2014
training, CDL Class A

North Idaho College   2010 — 2011
Associate's Degree, Criminal Justice and Corrections

alacca christian academy   1996 — 2008
high school, ged

Experience
Grand Rounds, Inc.   March 2015 - Present
WellPoint  August 2012 - January 2015
Grand Rounds, Inc.   2015 - 2015
Grand Rounds, Inc.   2015 - 2015
Wells Fargo  February 2011 - August 2012
West Corporation Revenue Generation   March 2010 - February 2011

Skills
Call Center, Account Management, Banking, Call Centers, Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Data Entry, Employee Benefits, Insurance, Management, Microsoft Excel, Microsoft Office, Outlook, Sales, Team Leadership, Technical Support, Training, Troubleshooting, Windows 7, Process Improvement, Business Analysis, Access, CRM

Education
Truckee Meadows Community College   2009 — 2010
N/A, Information Technology

Cascade college Portland oregon   2008 — 2009

Experience
Drake Manufacturing Services Co.  August 2015 - Present
Thomas Erie Inc   June 2015 - August 2015
Ameridrives International  February 2014 - October 2014
Rapid Mold Solutions, Inc.   February 2013 - February 2014
Geometric Design and Technology   2011 - 2012
Viking Plastics  2007 - 2010
West Corporation Revenue Generation   2003 - 2006

Skills
Root Cause Analysis, Quality System, Continuous Improvement, CMM, Quality Control, Quality Assurance, ISO, Quality Management, Plastics, Supplier Quality, Microsoft Excel, VBA, GD&T, Quality Auditing, Metrology, Microsoft Office, TS16949, Product Quality, 5S, Microsoft Word, Blueprint Reading, Supervisory Skills, Six Sigma, Calibration, Injection Molding, Minitab, Iso 9000, Lean Manufacturing, TQM, SPC, PPAP, FMEA, APQP, Manufacturing, CMM Programmer (Zeiss..., CMM Programmer (PC-Dmis), OGP (Measure X /..., KeyCADD / AutoCADD, Hand gage calibration

Education
University of Phoenix   2009 — 2011
Accounting and Business/Management

Union City High School   1997 — 2000
Mechanical Drafting and Mechanical Drafting CAD/CADD

Experience
West Corporation Revenue Generation   March 1999 - Present

Skills
Sales, Account Management, Management, Training, Coaching, Call Centers, Customer Service, Customer Satisfaction, Process Improvement, Team Leadership, Sales Operations, Team Building, Sales Management, Leadership, Salesforce.com, Sales Process, B2B, Employee Training, Sports Coaching, Cross-functional Team..., Retail, Hiring, Forecasting, Lead Generation, Market Research, Teamwork, Building Relationships, Direct Sales, New Business Development, Solution Selling, Customer Retention

Education
Rasmussen College   2012 — 2014
Associate's degree, Business Administration and Management, General

Rasmussen College-Wisconsin   2012 — 2014
Associate of Applied Science (A.S.), Business Management, 3.63

Experience
Charter Communications  February 2014 - Present
Mark’s Quality Marine & Sport   February 2013 - June 2013
Macy's  May 2012 - February 2013
Western Dupage Special Recreation Association (WDSRA)   May 2012 - February 2013
West Corporation Revenue Generation   January 2010 - May 2012
Dealer Profit Inc   May 2003 - July 2008
The Patrick Dealer Group  March 2000 - April 2003
Howard Orloff Imports  January 1998 - April 2000

Skills
Sales, Customer Service, Leadership, Time Management, Project Planning, Strategic Planning, Organizational..., Event Management, Marketing, Meeting Planning, Social Networking, Social Media Marketing, Public Relations, Coordinating Events, Management, Marketing Communications, Trade Shows, Social Media, Microsoft Office, Office Administration, Administrative...

Education
Harper College   2012 — 2012
Meeting/Event Planning

State of Illinois Insurance Licensed   2008 — 2010
Insurance Producer License Acc./Health & Life

City Colleges of Chicago-Harold Washington College   1994 — 1994
Certificate, Microsoft Word & Excel

City Colleges of Chicago-Richard J Daley College   1986 — 1989
Business Teacher Education

Experience
West Corporation  July 2014 - Present
West Corporation Revenue Generation   August 2012 - July 2014
E. Controls   June 2012 - February 2013
Toyota Motor Manufacturing Texas  March 2010 - April 2011

Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Teaching, Sales, Training, Sales Management, Marketing, Leadership, Team Building

Education
San Antonio College   2008 — 2012
Bachelor of Applied Science (B.A.Sc.), Computer Science

Palo Alto College   2007 — 2009
Associate's degree, Business Administration and Management, General

Experience
Midwest Minor Medical  August 2015 - Present
Ascend Learning  December 2014 - June 2015
Signature Performance, Inc.   March 2011 - April 2014
West Corporation Revenue Generation   January 2009 - February 2011
West Corporation Revenue Generation   January 2005 - December 2008

Skills
Software Documentation, HIPAA, Process Improvement, Access, Business Analysis, Change Management, Microsoft Office, Project Management, Data Analysis, Analysis, Call Centers, Crystal Reports, Customer Service, Management, Quality Assurance, SQL, Team Building, Visio, Technical Support, Ticketing Systems, Troubleshooting, ServiceNow, Communication

Education
Johnson County Community College   2014 — 2014
Oracle Database 11g Administrator Certification, Oracle Database 11g Administrator Certification

Metropolitan Community College   2007 — 2007

Omaha South High School   1996 — 2000
High School Diploma, Standard High School curriculum

Experience
Irving ISD  January 2012 - Present
T-Mobile  May 2008 - February 2012
West Corporation Revenue Generation   December 2006 - May 2008

Skills
Customer Service, Educational Technology, Sales, ESL, Management, Staff Development, Classroom, Data Analysis, Advanced Placement..., Reading Intervention, Education, Reading Comprehension

Education
Texas A&M University   2014 — 2016
Master of Public Administration (M.P.A.), Educational Leadership and Administration, General

Dallas Baptist University   2008 — 2011
Bachelors, English 8

Blinn College   2007 — 2008
Associates, English

Experience
Eagle Ag Consulting   March 2012 - June 2014
Doherty Employment Group  November 2011 - March 2012
Big Game Treestands   June 2009 - October 2011
West Corporation Revenue Generation   April 2003 - April 2009

Skills
Customer Service, New Business Development, Business Strategy, Microsoft Office, Account Management, Microsoft Excel, Project Management, Management, Hiring, New Hire Orientations, New Hire Training, New Hire Paperwork, Data Mapping, Precision Agriculture, Payroll Cards, Human Resources, General Insurance, Legal, Accounts Payable, Accounts Receivable

Education
Capella University   2014 — 2017
Bachelor of Applied Science (B.A.Sc.), Psychology

Iowa Lakes Community College   2001 — 2003
Associate of Science (A.S.), Paralegal/Pre-Law

Jackson County Central   1996 — 2000
Diploma, Regular/General High School/Secondary Diploma Program

Experience
Carenet Healthcare Services  March 2009 - Present
West Corporation  January 2004 - February 2009
West Corporation Revenue Generation   March 2002 - February 2004

Skills
Healthcare, Call Center, Medicare, Medicaid, Consultative Selling, Product Support, Sales Management, New Business Development, Sales Support, B2B, Outsourcing, Selling, Strategic Planning, Process Improvement, Strategic Partnerships, Cold Calling, Healthcare Management, Managed Care, Health Insurance, Call Centers, Management, Strategy, Business Development, Sales Process, CRM, Sales, Sales Operations, Key Account Management, Client Development, Account Management

Education
San Antonio College

Experience
West Corporation Revenue Generation   May 2002 - August 2012
Nortel Networks  September 2000 - April 2002
AT&T  May 2000 - September 2000
FedEx  February 1984 - May 2000

Skills
Sonus, Cisco Routers, Tellabs 5500, Root Cause Analysis, Nortel Data, Data, Telecommunications, WAN, TDM, ISDN, SS7, Cisco Technologies, VoIP, SIP, SIGTRAN, Troubleshooting, Networking, Avaya, Data Center, Network Design, Telephony, MPLS, Switches, T1, LAN-WAN, IVR, Routing, Unified Communications, IP, TCP/IP, CTI, Network Engineering

Education
Christian Brothers University   1989 — 1993
Bachelor's degree

Texas State Technical College Waco   1979 — 1982
Associate's degree

Experience
West Corporation Revenue Generation   March 2012 - Present
West Corporation  December 2008 - March 2012
West Interactive Corporation  December 1997 - December 2008

Skills
IVR, Call Center, Project Management, Business Intelligence, Customer Experience, Telecommunications, Call Centers, Vendor Management, Business Analysis, Technical Writing, Product Management, Outsourcing, Troubleshooting, Process Improvement, Integration, CRM, Telephony, Cross-functional Team..., SaaS, Mobile Devices, Data Center

Education
University of Nebraska at Omaha   1993 — 1998
Bachelors Degree, Human Resources and Family Finance

University of Nebraska at Omaha

Experience
TransPerfect  February 2014 - July 2014
West Corporation Revenue Generation   May 2011 - May 2013
US Foodservice  May 2008 - May 2011
TITAN GROUP LLC   May 2006 - May 2008
NETWORK OUTSOURCING INC   January 2001 - January 2008
COMPAQ COMPUTER CORP  January 2000 - January 2001
SCANTRON CORPORATION  January 1999 - January 2000
Freelance Consulting  January 1997 - January 2000
Inacom  1994 - 1997

Skills
Servers, Active Directory, Windows Server, Troubleshooting, Disaster Recovery, Microsoft Exchange, Computer Hardware, Windows 7, Laptops, Networking, Network Administration, Hardware, Security, System Administration, IT Management, VPN, Desktop Computers, XP, DNS, Cisco Technologies, Help Desk Support, Switches, VoIP, Technical Support, Linux, VMware, Call Centers, Windows XP

Education
Gateway Electronics, ITT Technical School, Omaha   1993 — 1995
Associates Degree; Program, Computer Systems Engineer; Computer Science

University of Nebraska at Omaha   1991 — 1993
Systems Engineering

Experience
Texas Department of Assistive and Rehabilitative Services  April 2014 - Present
Cooke and Vu, PLLC   August 2010 - March 2014
West Corporation Revenue Generation   September 2009 - December 2009
Army Medical Department  June 2009 - August 2009

Skills
Organizational..., Data Entry, Microsoft Office, Customer Service, SPSS, Data Analysis, Data Collection, Quantitative Research, Survey Development, File Management, Office Management, Personnel Selection

Education
St. Mary's University   2007 — 2009
Master of Arts, Industrial and Organizational Psychology

Texas A&M University-Kingsville   2003 — 2007
B.A., Psychology

Experience
First National Bank of Omaha  May 2014 - Present
Alegent Creighton Health  December 2007 - May 2014
West Corporation Revenue Generation   May 2004 - December 2007
Contract Staffing Specialists  February 2003 - April 2004

Skills
Access, Visio, Healthcare Information..., HRIS, Databases, PeopleSoft, SQL, Analysis, Crystal Reports, Project Management, Benefits Administration, PeopleTools, Microsoft SQL Server, Peoplesoft HRMS..., Peoplesoft SQR, Peoplesoft Application..., Peoplesoft Integration..., Peoplesoft Change..., SQL (Oracle and..., Peoplesoft Server..., COBOL, SQR, Integration, Payroll, Software Documentation

Education
University of Nebraska-Lincoln
Bachelor of Science (B.S.), Business Administration

Experience
West Corporation  October 2010 - Present
West Corporation  August 2009 - March 2011
West Corporation  June 2006 - August 2009
West Corporation Revenue Generation   2005 - 2007

Skills
VoIP, Avaya, Troubleshooting, Servers, Telephony, Call Center, Windows Server, Telecommunications, Active Directory, Cisco Technologies, IVR, Routers, Switches, Call Centers, TCP/IP, DNS, Citrix, SIP, Cisco IOS, Virtualization, LAN-WAN, Network Administration, Computer Hardware, Microsoft Exchange, Training, IT Management, Vendor Management, Help Desk Support, Network Security, Windows 7, IP, Networking, VPN, Wireless Networking, WAN, Technical Support, DHCP, Data Center, Cabling, Routing, Hardware, Unified Communications, Security, XP, MPLS, CCNA, Firewalls, Disaster Recovery, VMware, Software Installation

Education
Colorado Technical University Online   2007 — 2009
MSM ISS, Information Technology

Colorado Technical University-Online   2007 — 2009
MSM ISS Information Security, Computer Information Systems Security, B

ITT-TECH   2003 — 2005
Bachelor's degree, Information System Security, B

ITT-TECH   2000 — 2002
Associate's degree, Computer Networking System Technology

Experience
Almaraz Insurance Agency   January 2011 - Present
West Corporation Revenue Generation   June 2010 - November 2010
The Millenium Group, Inc   January 2009 - December 2009
Travelers  September 2006 - February 2008
Affirmative Insurance  November 2005 - May 2006
The Hartford  December 2003 - February 2005
USAA  September 2002 - December 2003
Liberty Mutual Insurance  January 1999 - September 2002
GEICO  March 1997 - January 1999

Skills
Sales Management, Sales Operations, Sales, Direct Sales, Operations Management, Quality Assurance, CRM, Training, Customer Service, Superior Sales Skills, Microsoft Office, Avaya, IVR, CTI, NICE, Call Centers, Call center start-up, Process Improvement, Account Management, Team Building, Management, Coaching, Customer Retention, Employee Benefits, Leadership

Education
University of Phoenix   2001 — 2005
Bachelor of Science (B.S.), Business Management

University of North Texas   1994 — 1996
Bachelor of Arts (BA), Film/Cinema/Video Studies

Experience
West Corporation Revenue Generation   November 2011 - May 2012
Birr Creations   November 2008 - May 2011
MCI Corporation  July 2003 - June 2004

Skills
Multi Tasking, Customer Service, Communication, Learning Quickly, QuickBooks, creative thinker, Microsoft Office, Microsoft Excel, Microsoft Word, computerized payroll, Adobe Creative Suite, Mac OS X, Excellant organizer

Education
Minneapolis Community and Technical College   2010 — 2012

Kaplan University   2006 — 2008
AAS, Accounting

Experience
West Corporation Revenue Generation   May 2008 - Present

Skills
Customer Service, Customer Satisfaction, Telephone Skills, Project Management, Sales, Customer Experience

Education
Iona College   1992 — 1996
Bachelor of Arts (BA), Sociology

Experience
Burton Plumbing Heating   May 2015 - Present
West Corporation Revenue Generation   January 2011 - Present
College of Saint Mary  August 2011 - February 2012
Gap Inc/Old Navy  August 2010 - January 2011
GAP Inc/Old Navy  August 2008 - August 2010
Royco Hotels  October 2005 - August 2008
Super 8  January 2005 - June 2007
Bellevue University  February 2004 - February 2006

Skills
Retail, Inventory Management, Customer Satisfaction, Customer Service, Training

Education
College of Saint Mary   2012 — 2016
Doctor of Education (Ed.D.), Educational Leadership and Administration, General

College of Saint Mary
Masters Degree, Organizational Leadership

College of Saint Mary
Bachelor of Science, Business Administration and Leadership

Experience
Nucor Building Systems  June 2013 - Present
K M Cycle & Marine   June 2012 - August 2012
Manpower Professional  April 2011 - March 2012
West Corporation Revenue Generation   April 2010 - October 2010
Bullock Tice Associates  November 2001 - January 2010
Cosco Associates   June 1998 - February 2001

Skills
Windows Vista, Tekla Structures, AutoCAD Architecture, REVIT, DraftSight, BricsCad, Microsoft Office, Open Office, Linux Ubuntu 13.04, LibreOffice, Photoshop, Pixlr, Motorcycle Maintenance..., Lightspeed, Forklift Operator, Cashiering, Dynojet Operations..., Safety Compliance, Clean Vehicles, Customer Education, Customer Oriented, Complaint Resolution, Revit

Education
Universal Technical Institute-Auto, Motorcycle, & Marine Mechanics Institute Division-Orlando   2011 — 2012
Kawasaki, Yamaha, Motorcycle Maintenance and Repair Technology/Technician, 3.4

Northwest Florida State College   1995 — 1998
Associate of Science (A.S.), Architectural Drafting and Design Technology, 3.5

Niceville High School   1991 — 1995
High School Diploma, General Studies, 3.2

Experience
Thomson Reuters  June 2009 - Present
John Deere  August 2005 - May 2009
West Corporation Revenue Generation   October 2004 - April 2005
Verizon  September 2003 - October 2004
Hewlett-Packard  October 2000 - August 2003
Sun Microsystems  March 2000 - October 2000
Blue Star Infotech  September 1997 - February 2000

Skills
Agile Methodologies, Unix

Education
University of Pune   1992 — 1996
BS, Electronics

Experience
MetLife  June 2010 - Present
West Corporation Revenue Generation   June 1999 - January 2009

Education
Tulsa Community College   2005 — 2007
Associate of Arts (A.A.), Education, 3.75

Experience
West Corporation Revenue Generation   June 2009 - Present

Education
Mercy College of Northwest Ohio
Registered Nurse

Experience
Landmark Fine Homes   May 2014 - Present
Droescher & Associates   November 2013 - Present
West Corporation Revenue Generation   September 2012 - October 2013
OMS Technologies LLC   December 2010 - August 2012
1800flowers.com  November 2010 - December 2010

Skills
AutoCAD, Project Management, Microsoft Excel, Lead Generation, Microsoft Word, Cold Calling, B2B, PowerPoint, QuickBooks, CRM, Project Planning

Education
University of Oklahoma   2014 — 2019
Bachelor of Science (BS), Construction Science

University of Central Oklahoma - College of Business Administration   2007 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Oklahoma City Community College   2002 — 2006
Associate of Science (A.S.), Business Administration and Management, General

Experience
Design Engineering Services   November 2011 - Present
City of Newport News  March 2008 - November 2011
West Corporation Revenue Generation   November 2005 - December 2007

Skills
Owner/Operator of..., Notary Public

Education
Strayer University (VA)   2009 — 2011
Master of Science, Accounting, 3.69

Strayer University (VA)   2004 — 2008
Bachelor of Science (B.S.), Accounting and Finance

Experience
Travelers  December 2014 - Present
USI Insurance Services  May 2014 - December 2014
Wells Fargo Insurance  October 2012 - May 2014
West Corporation Revenue Generation   October 2011 - September 2012

Skills
Outlook, Data Entry, Insurance, Customer Satisfaction, Customer Service, Call Center, Account Management, Sales, Proposal Generation, Invoice Processing

Education
Florida Institute of Technology   2013 — 2015
Master of Business Administration (MBA), Management, 3.5

Stillman College   2007 — 2011
Bachelor's of Science, Biology/Biological Sciences, General

Experience
Stairways Behavorial Health   May 2005 - Present
United Way Project Blue Print Erie Pa   2004 - 2005
West Corporation Revenue Generation   January 2000 - December 2004

Skills
New Hire Orientations, Onboarding, Interviews, Benefits Administration, Recruiting, Employee Relations, PeopleSoft, Human Resources, Employee Benefits, Outlook, Microsoft Office

Education
Edinboro University of Pennsylvania   2008 — 2011
Bachelor of Arts (BA), Sociology

Edinboro University of Pennsylvania   2005 — 2008
Associate of Arts (AA), Human Services, General

Experience
Opportunities Industrialization Center  2010 - 2010
West Corporation Revenue Generation   July 2005 - August 2008

Skills
Secretarial Skills, Customer Service, Customer Satisfaction, Customer Retention, Technical Support, Personal Care Services, Typing, Computers, Customer Engagement, cashier

Education
University of Phoenix   2008 — 2009
A.S., Medical Assistance

Centura College-Virginia Beach   2007 — 2008
Associate of Science (A.S.), Computer Technology/Computer Systems Technology

Northern Nash High   2002 — 2003
High School Diploma, General Studies

Experience
Giant Eagle  August 2010 - Present
Walmart  2008 - August 2010
West Corporation Revenue Generation   2006 - 2008

Education
Mercyhurst College   2011 — 2013
Culinary Arts/Chef Training

Erie Institute of Technology Inc   2008 — 2009
Biomedical Technology/Technician

Experience
Courtyard by Marriott at Tulsa Woodland Hills   November 2011 - February 2013
Fairfield Inn by Marriott at Tulsa Woodland Hills   June 2006 - November 2011
West Corporation Revenue Generation   March 2005 - May 2006
Panera Bread  June 2001 - March 2005

Skills
Customer Service, Hospitality

Education
Academy of Art University   2009 — 2011
Bachelor of Arts (B.A.), Film Editing

Tulsa Community College   2006 — 2009
Associate of Arts (A.A.), Liberal Arts - Film Emphasis

Union High School   2001 — 2004

Experience
West Corporation Revenue Generation   August 2011 - November 2012
Pitney Bowes  June 2009 - June 2011

Education
The University of Texas at San Antonio   2010 — 2013
Bachelor of Business Administration (B.B.A.), Accounting

St. Philip's College   2007 — 2009