West Interactive
Industry: Company
DescriptionHeadquarters: Omaha, NE Founded: 1989 Parent organization: West Corporation Subsidiary: TuVox
West Interactive List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at West Interactive. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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West Interactive Employees
Employee
Years
Job
Industry
Traci Freemyer Traci Freemyer's West Interactive Experience January 2014 - Present
Job Client Services Account Manager at West Interactive
Industry Telecommunications
Experience
West Interactive January 2014 - Present
West Corporation July 2011 - Present
West Corporation June 2008 - Present
Skills
Telecommunications, IVR, Strategic Planning, Call Center, Process Improvement, Customer Service, Call Centers, Telephony, Vendor Management, Account Management, VoIP, CRM, Managed Services, Team Leadership, Salesforce.com, Business Analysis, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Direct Sales, Disaster Recovery, LAN-WAN, Management, Network Design, Program Management, SaaS, Strategic Partnerships, Leadership, MPLS, Unified Communications, Routers, Contact Centers, Avaya, Team Building
Education
Xenon Intenational 2004 — 2004
Esthetics Degree, Esthetics
Metropolitan Community College 1997 — 2000
Computer Science, Computer Systems Networking and Telecommunications
Omaha South High
Core Curiculum, Business Administration and Management, General
West Interactive January 2014 - Present
West Corporation July 2011 - Present
West Corporation June 2008 - Present
Skills
Telecommunications, IVR, Strategic Planning, Call Center, Process Improvement, Customer Service, Call Centers, Telephony, Vendor Management, Account Management, VoIP, CRM, Managed Services, Team Leadership, Salesforce.com, Business Analysis, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Direct Sales, Disaster Recovery, LAN-WAN, Management, Network Design, Program Management, SaaS, Strategic Partnerships, Leadership, MPLS, Unified Communications, Routers, Contact Centers, Avaya, Team Building
Education
Xenon Intenational 2004 — 2004
Esthetics Degree, Esthetics
Metropolitan Community College 1997 — 2000
Computer Science, Computer Systems Networking and Telecommunications
Omaha South High
Core Curiculum, Business Administration and Management, General
Susan Rudnicki Susan Rudnicki's West Interactive Experience October 2010 - July 2012
Job Senior Project Manager at Woodmen of the World
Industry Information Technology and Services
Experience
WoodmenLife June 2014 - Present
ACI Worldwide August 2012 - June 2014
West Interactive October 2010 - July 2012
West Interactive December 2008 - October 2010
West Interactive January 2007 - December 2008
West Corporation November 2005 - January 2007
West Corporation August 2003 - November 2005
Kohl's September 1997 - March 2004
Skills
Cross-functional Team..., Attention To Detail, Team Oriented, Self Starter, Strategic Planning, Operational Excellence, Staff Mentoring, Strategic Communications, Business Process..., Program Management, Team-oriented, Process Improvement, Call Centers, IVR, Leadership, Requirements Analysis, Project Management, Quality Assurance, PMO, Testing, Project Planning, CRM, Strategy, Management, Vendor Management, Databases, PMP, SDLC, Software Documentation, Training, Team Building, Integration, Software Project..., Visio, IT Management, Business Analysis, Project Portfolio...
Education
University of Nebraska at Omaha 1998 — 2002
Bachelor of Science, Management Information Systems
Northern Virginia Community College 1992 — 1996
WoodmenLife June 2014 - Present
ACI Worldwide August 2012 - June 2014
West Interactive October 2010 - July 2012
West Interactive December 2008 - October 2010
West Interactive January 2007 - December 2008
West Corporation November 2005 - January 2007
West Corporation August 2003 - November 2005
Kohl's September 1997 - March 2004
Skills
Cross-functional Team..., Attention To Detail, Team Oriented, Self Starter, Strategic Planning, Operational Excellence, Staff Mentoring, Strategic Communications, Business Process..., Program Management, Team-oriented, Process Improvement, Call Centers, IVR, Leadership, Requirements Analysis, Project Management, Quality Assurance, PMO, Testing, Project Planning, CRM, Strategy, Management, Vendor Management, Databases, PMP, SDLC, Software Documentation, Training, Team Building, Integration, Software Project..., Visio, IT Management, Business Analysis, Project Portfolio...
Education
University of Nebraska at Omaha 1998 — 2002
Bachelor of Science, Management Information Systems
Northern Virginia Community College 1992 — 1996
lesia woodruff lesia woodruff's West Interactive Experience January 2009 - February 2014
Job Reporting and Analytics Continuous Improvement
Industry Construction
Experience
Kiewit February 2014 - Present
West Interactive January 2009 - February 2014
West Interactive 2002 - 2009
West Interactive 2000 - 2002
Pinnacle Sports 1999 - 2000
KMTV 1994 - 1999
Cox Cable 1990 - 1994
Skills
IVR, Automated Processes, Customer Experience..., Business Analysis, Social CRM, Social Analytics, Radian6, Call Centers, Contact Centers, B2B, Customer Experience, Sales Operations, Workforce Management, Sales, Data Analysis, Change Management
Education
University of Phoenix 2009 — 2011
Business Administration and Management, General
Metropolitan Community College 1990 — 1999
Business Administration and Management, General
Kiewit February 2014 - Present
West Interactive January 2009 - February 2014
West Interactive 2002 - 2009
West Interactive 2000 - 2002
Pinnacle Sports 1999 - 2000
KMTV 1994 - 1999
Cox Cable 1990 - 1994
Skills
IVR, Automated Processes, Customer Experience..., Business Analysis, Social CRM, Social Analytics, Radian6, Call Centers, Contact Centers, B2B, Customer Experience, Sales Operations, Workforce Management, Sales, Data Analysis, Change Management
Education
University of Phoenix 2009 — 2011
Business Administration and Management, General
Metropolitan Community College 1990 — 1999
Business Administration and Management, General
Warren Grimes Warren Grimes's West Interactive Experience May 2003 - September 2004
Job Comcast Business Technical support/ Product Consultant
Industry Information Technology and Services
Experience
Comcast May 2015 - Present
Urban Lending Solutions April 2014 - Present
Volt Workforce Solutions November 2013 - Present
n/a-freelance January 2008 - Present
LifePics Inc November 2013 - January 2014
IBM April 2013 - October 2013
Calling Solutions November 2007 - October 2008
teleNetwork May 2006 - August 2007
West Interactive May 2003 - September 2004
Skills
Business Intelligence, IT Strategy, Requirements Analysis, Program Management, Integration, Project Management, Cloud Computing, Operating Systems, Help Desk Support, Mobile Devices, Wireless, Software Development, Troubleshooting, Linux, Technical Support, Software Installation
Education
San Antonio College 2011 — 2013
Biology-Pre Nursing
Austin Community College 1999 — 2002
Comcast May 2015 - Present
Urban Lending Solutions April 2014 - Present
Volt Workforce Solutions November 2013 - Present
n/a-freelance January 2008 - Present
LifePics Inc November 2013 - January 2014
IBM April 2013 - October 2013
Calling Solutions November 2007 - October 2008
teleNetwork May 2006 - August 2007
West Interactive May 2003 - September 2004
Skills
Business Intelligence, IT Strategy, Requirements Analysis, Program Management, Integration, Project Management, Cloud Computing, Operating Systems, Help Desk Support, Mobile Devices, Wireless, Software Development, Troubleshooting, Linux, Technical Support, Software Installation
Education
San Antonio College 2011 — 2013
Biology-Pre Nursing
Austin Community College 1999 — 2002
Peter Wulfraat Peter Wulfraat's West Interactive Experience 2006 - 2007
Job Vice President, Sales at West Corporation
Industry Telecommunications
Experience
West Corporation April 2013 - Present
West Corporation January 2007 - April 2013
West Interactive 2006 - 2007
Nuance Communications December 2004 - May 2006
Nuance Communications June 2001 - January 2004
Nuance Communications December 1999 - June 2001
Skills
Customer Service, IVR, Telecommunications, Enterprise Software, Sales Management, Professional Services, Strategy, CTI, CRM, Call Center, SaaS, Outsourcing, Mobile Devices, Product Management, Vendor Management, Solution Selling, Account Management, Integration, Speech Recognition, Contact Centers, Salesforce.com, Management, SIP, Call Centers, Customer Experience, Unified Communications, Leadership, Selling, Customer Retention, Telephony
Education
Concordia University 1996 — 1999
BA, Mathematics
West Corporation April 2013 - Present
West Corporation January 2007 - April 2013
West Interactive 2006 - 2007
Nuance Communications December 2004 - May 2006
Nuance Communications June 2001 - January 2004
Nuance Communications December 1999 - June 2001
Skills
Customer Service, IVR, Telecommunications, Enterprise Software, Sales Management, Professional Services, Strategy, CTI, CRM, Call Center, SaaS, Outsourcing, Mobile Devices, Product Management, Vendor Management, Solution Selling, Account Management, Integration, Speech Recognition, Contact Centers, Salesforce.com, Management, SIP, Call Centers, Customer Experience, Unified Communications, Leadership, Selling, Customer Retention, Telephony
Education
Concordia University 1996 — 1999
BA, Mathematics
Robert Carrig Robert Carrig's West Interactive Experience August 2013 - Present
Job Manager, IT Operations
Industry Information Technology and Services
Experience
West Interactive August 2013 - Present
Dietze Music House July 2003 - August 2013
Skills
Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Research, Teamwork, Social Media, Public Speaking, English, HTML, Red Hat Linux, Linux Server, Genesys Framework
Education
Bellevue University 2012 — 2014
Bachelor of Science (BS), Computer and Information Systems Security/Information Assurance
University of Nebraska at Omaha 2003 — 2010
Bachelor of Arts, Political Science and Government
West Interactive August 2013 - Present
Dietze Music House July 2003 - August 2013
Skills
Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Research, Teamwork, Social Media, Public Speaking, English, HTML, Red Hat Linux, Linux Server, Genesys Framework
Education
Bellevue University 2012 — 2014
Bachelor of Science (BS), Computer and Information Systems Security/Information Assurance
University of Nebraska at Omaha 2003 — 2010
Bachelor of Arts, Political Science and Government
Rob Kassel Rob Kassel's West Interactive Experience June 2010 - June 2013
Job Director of Product Management at Genesys
Industry Computer Software
Experience
Genesys December 2013 - Present
Multiple Clients July 2013 - March 2014
West Interactive June 2010 - June 2013
Holly Connects April 2008 - June 2010
Nuance Communications September 2005 - February 2008
SpeechWorks June 2001 - September 2005
Permabit January 2001 - June 2001
Wildfire Communication August 2000 - June 2001
SwiftTouch February 2000 - August 2000
Wildfire Communications January 1999 - December 1999
Skills
Speech Recognition, Product Management, IVR, Telephony, Product Marketing, Contact Centers, Human Factors, SaaS, Mobile Devices, Enterprise Software, Cloud Computing, Telecommunications, Software Development, Go-to-market Strategy, Mobile Applications, Agile Methodologies, VoIP, SIP, Speech Technology, Product Lifecycle..., Strategic Partnerships, Professional Services, Product Development, Pre-sales, Software Engineering, Start-ups, Unified Communications, Mobile Technology, Sales Enablement, Channel Partners, Solution Selling, Software Project..., Cross-functional Team..., Integration, Vendor Management, Call Center, Sales Engineering, CRM, Partner Management, Product Requirements, Business Alliances, Strategy, Demand Generation, Customer Experience, CTI, Program Management, Wireless, Analytics, Product Launch, Competitive Analysis
Education
Massachusetts Institute of Technology 1990 — 1995
Ph.D., Electrical Engineering and Science
Massachusetts Institute of Technology 1986 — 1990
S.M., Electrical Engineering and Science
Massachusetts Institute of Technology 1982 — 1986
S.B., Computer Science and Engineering
Stuyvesant High School 1979 — 1982
Genesys December 2013 - Present
Multiple Clients July 2013 - March 2014
West Interactive June 2010 - June 2013
Holly Connects April 2008 - June 2010
Nuance Communications September 2005 - February 2008
SpeechWorks June 2001 - September 2005
Permabit January 2001 - June 2001
Wildfire Communication August 2000 - June 2001
SwiftTouch February 2000 - August 2000
Wildfire Communications January 1999 - December 1999
Skills
Speech Recognition, Product Management, IVR, Telephony, Product Marketing, Contact Centers, Human Factors, SaaS, Mobile Devices, Enterprise Software, Cloud Computing, Telecommunications, Software Development, Go-to-market Strategy, Mobile Applications, Agile Methodologies, VoIP, SIP, Speech Technology, Product Lifecycle..., Strategic Partnerships, Professional Services, Product Development, Pre-sales, Software Engineering, Start-ups, Unified Communications, Mobile Technology, Sales Enablement, Channel Partners, Solution Selling, Software Project..., Cross-functional Team..., Integration, Vendor Management, Call Center, Sales Engineering, CRM, Partner Management, Product Requirements, Business Alliances, Strategy, Demand Generation, Customer Experience, CTI, Program Management, Wireless, Analytics, Product Launch, Competitive Analysis
Education
Massachusetts Institute of Technology 1990 — 1995
Ph.D., Electrical Engineering and Science
Massachusetts Institute of Technology 1986 — 1990
S.M., Electrical Engineering and Science
Massachusetts Institute of Technology 1982 — 1986
S.B., Computer Science and Engineering
Stuyvesant High School 1979 — 1982
Kelly Grant-Leanna Kelly Grant-Leanna's West Interactive Experience November 2012 - September 2013
Job Programmer Analyst at Streck
Industry Biotechnology
Experience
Streck September 2013 - Present
West Interactive November 2012 - September 2013
West Interactive October 2011 - November 2012
West Interactive March 2008 - October 2011
Skills
Databases, Software Documentation, Color Grading, Business Analysis, Microsoft Excel, Software Development, SQL, Requirements Analysis, Web Development, Pantone
Education
Dana College 2003 — 2007
Computer Science, Business Administration
Streck September 2013 - Present
West Interactive November 2012 - September 2013
West Interactive October 2011 - November 2012
West Interactive March 2008 - October 2011
Skills
Databases, Software Documentation, Color Grading, Business Analysis, Microsoft Excel, Software Development, SQL, Requirements Analysis, Web Development, Pantone
Education
Dana College 2003 — 2007
Computer Science, Business Administration
Todd Montgomery Todd Montgomery's West Interactive Experience December 2009 - May 2010
Job Customer Success Engineer at Adobe
Industry Information Technology and Services
Experience
Adobe April 2015 - Present
Artech Information Systems January 2015 - April 2015
Trust Company of America April 2013 - November 2014
General Dynamics Information Technology November 2010 - April 2013
NexOne July 2010 - November 2010
Hewlett-Packard May 2010 - July 2010
West Interactive December 2009 - May 2010
CA August 2007 - July 2009
Integrated Research January 2005 - July 2007
GTSI June 2004 - December 2004
Skills
Solaris, Windows Server, Unix, Linux, Enterprise Software, SAN, System Administration, Customer Service, Storage, Servers, High Availability, AIX, Troubleshooting, Technical Support, Perl, Disaster Recovery, Integration, IT Operations, HP, HP-UX, Oracle, NetApp, Security, Data Center, Apache, VoIP, Databases, Cloud Computing, SaaS, Pre-sales, Networking
Education
Brigham Young University 1982 — 1987
B.S., Design Engineering Technology
Adobe April 2015 - Present
Artech Information Systems January 2015 - April 2015
Trust Company of America April 2013 - November 2014
General Dynamics Information Technology November 2010 - April 2013
NexOne July 2010 - November 2010
Hewlett-Packard May 2010 - July 2010
West Interactive December 2009 - May 2010
CA August 2007 - July 2009
Integrated Research January 2005 - July 2007
GTSI June 2004 - December 2004
Skills
Solaris, Windows Server, Unix, Linux, Enterprise Software, SAN, System Administration, Customer Service, Storage, Servers, High Availability, AIX, Troubleshooting, Technical Support, Perl, Disaster Recovery, Integration, IT Operations, HP, HP-UX, Oracle, NetApp, Security, Data Center, Apache, VoIP, Databases, Cloud Computing, SaaS, Pre-sales, Networking
Education
Brigham Young University 1982 — 1987
B.S., Design Engineering Technology
Andy Bird Andy Bird's West Interactive Experience October 2014 - Present
Job Senior Vice President, Product Development and Engineering at West Interactive
Industry Computer Software
Experience
West Interactive October 2014 - Present
eLoyalty November 2012 - August 2014
inContact December 2010 - December 2012
Telesphere May 2010 - December 2010
Matrix Communications October 2008 - May 2010
NACR July 2003 - October 2008
Centurion July 2002 - July 2003
Expanets 2000 - 2002
Avaya 1999 - 2000
Lucent Technologies 1998 - 1999
Skills
SaaS, Enterprise Software, Product Management, Telecommunications, Go-to-market Strategy, CRM, VoIP, Leadership, Call Center, Unified Communications, Cloud Computing, Mobile Devices, Strategy, Agile Methodologies, Call Centers, Networking, SIP, Business Development, Telephony, Software Product..., Salesforce.com, Contact Centers, Sales Operations, Software Development, Avaya, Professional Services, Sales Process, Partner Management, Product Marketing, IVR, Managed Services, Product Development, Product Lifecycle..., Business Alliances, Scrum, Channel Partners, Sales Engineering, Team Leadership, Demand Generation, Mobile Applications, PaaS, CTI, Solution Selling, Management, Wireless, Hosted Solutions, Pre-sales, Customer Experience, Competitive Analysis, Strategic Partnerships
Education
University of Utah 1995 — 1998
Bachelor's of Science Degree (B.S.), Economics
Liberty University 2010 — 2016
Master's, Business Administration and Management, General
West Interactive October 2014 - Present
eLoyalty November 2012 - August 2014
inContact December 2010 - December 2012
Telesphere May 2010 - December 2010
Matrix Communications October 2008 - May 2010
NACR July 2003 - October 2008
Centurion July 2002 - July 2003
Expanets 2000 - 2002
Avaya 1999 - 2000
Lucent Technologies 1998 - 1999
Skills
SaaS, Enterprise Software, Product Management, Telecommunications, Go-to-market Strategy, CRM, VoIP, Leadership, Call Center, Unified Communications, Cloud Computing, Mobile Devices, Strategy, Agile Methodologies, Call Centers, Networking, SIP, Business Development, Telephony, Software Product..., Salesforce.com, Contact Centers, Sales Operations, Software Development, Avaya, Professional Services, Sales Process, Partner Management, Product Marketing, IVR, Managed Services, Product Development, Product Lifecycle..., Business Alliances, Scrum, Channel Partners, Sales Engineering, Team Leadership, Demand Generation, Mobile Applications, PaaS, CTI, Solution Selling, Management, Wireless, Hosted Solutions, Pre-sales, Customer Experience, Competitive Analysis, Strategic Partnerships
Education
University of Utah 1995 — 1998
Bachelor's of Science Degree (B.S.), Economics
Liberty University 2010 — 2016
Master's, Business Administration and Management, General
Alroy Madsen Alroy Madsen's West Interactive Experience January 2015 - May 2015
Job Technology Manager, Infrastructure & IT Security at Gallup
Industry Market Research
Experience
Gallup May 2015 - Present
West Interactive January 2015 - May 2015
West Interactive 2013 - January 2015
West Corporation 2012 - 2013
West Corporation 2010 - 2012
West Corporation 2007 - 2010
West Corporation 2007 - 2007
Skills
IVR, Telecommunications, Speech Technology, Business Analysis, Technical Solution..., Speech Recognition, Technology Integration, Intelligent Call Routing, Genesys, Software Project..., Customer Experience, SQL, Call Centers, Workforce Management, Telephony, CTI, VoIP, Requirements Analysis, Software Quality..., Requirements Gathering, Business Requirements, Product Requirements, Software Requirements, System Requirements, SDLC, Project Management, Windows, Contact Centers, Avaya
Education
Creighton University 2003 — 2007
Bachelor of Science in Business Administration (BSBA), Entrepreneurial Management and Small Business Operations
Gallup May 2015 - Present
West Interactive January 2015 - May 2015
West Interactive 2013 - January 2015
West Corporation 2012 - 2013
West Corporation 2010 - 2012
West Corporation 2007 - 2010
West Corporation 2007 - 2007
Skills
IVR, Telecommunications, Speech Technology, Business Analysis, Technical Solution..., Speech Recognition, Technology Integration, Intelligent Call Routing, Genesys, Software Project..., Customer Experience, SQL, Call Centers, Workforce Management, Telephony, CTI, VoIP, Requirements Analysis, Software Quality..., Requirements Gathering, Business Requirements, Product Requirements, Software Requirements, System Requirements, SDLC, Project Management, Windows, Contact Centers, Avaya
Education
Creighton University 2003 — 2007
Bachelor of Science in Business Administration (BSBA), Entrepreneurial Management and Small Business Operations
Chris Tjon Chris Tjon's West Interactive Experience 1994 - 2000
Job Director of Global Cyber Security Operations at PayPal
Industry Information Technology and Services
Experience
PayPal August 2014 - Present
PayPal July 2013 - July 2014
Charles Schwab March 2011 - July 2013
Charles Schwab August 2009 - February 2011
MSI Systems Integrators August 2005 - August 2009
Charles Schwab May 2000 - August 2005
West Interactive 1994 - 2000
ConAgra Foods 1998 - 1999
Professional Data Processing Inc. June 1991 - December 1993
CBI Computer Services November 1988 - March 1991
Skills
Security, IT Strategy, SDLC, Red Hat Linux, Agile Methodologies, Program Management, Integration, Unix, Disaster Recovery, Enterprise Software, Software Development, System Architecture, Vendor Management, Business Continuity, Project Management, DNS, Requirements Analysis, SaaS, IT Management, Unix Shell Scripting, Data Center, PMP, Cluster, Cisco Technologies, Process Improvement, Linux, Web Services, Business Analysis, Network Security, Architectures, Visio, Solaris, SAN, Software Project..., Storage, Architecture, Shell Scripting
Education
University of Nebraska at Omaha 1996 — 2000
Post Graduate Computer Science, 3.75
North Dakota State University 1986 — 1994
Bachelor’s Degree, Computer Science
PayPal August 2014 - Present
PayPal July 2013 - July 2014
Charles Schwab March 2011 - July 2013
Charles Schwab August 2009 - February 2011
MSI Systems Integrators August 2005 - August 2009
Charles Schwab May 2000 - August 2005
West Interactive 1994 - 2000
ConAgra Foods 1998 - 1999
Professional Data Processing Inc. June 1991 - December 1993
CBI Computer Services November 1988 - March 1991
Skills
Security, IT Strategy, SDLC, Red Hat Linux, Agile Methodologies, Program Management, Integration, Unix, Disaster Recovery, Enterprise Software, Software Development, System Architecture, Vendor Management, Business Continuity, Project Management, DNS, Requirements Analysis, SaaS, IT Management, Unix Shell Scripting, Data Center, PMP, Cluster, Cisco Technologies, Process Improvement, Linux, Web Services, Business Analysis, Network Security, Architectures, Visio, Solaris, SAN, Software Project..., Storage, Architecture, Shell Scripting
Education
University of Nebraska at Omaha 1996 — 2000
Post Graduate Computer Science, 3.75
North Dakota State University 1986 — 1994
Bachelor’s Degree, Computer Science
Renae Rogers Renae Rogers's West Interactive Experience April 2013 - July 2013
Job User Experience Designer (IVR, SMS) at West Notifications Group
Industry Telecommunications
Experience
West Interactive Services December 2013 - Present
eLoyalty, a TeleTech Company July 2013 - December 2013
West Interactive April 2013 - July 2013
West Interactive January 2000 - April 2013
West Interactive January 1995 - January 2000
Cable USA/Cable West Advertising 1991 - 1994
Skills
Usability Testing, User Experience, User Interface Design, Telecommunications, Requirements Gathering, User Interface, Video Production, Visio, Usability, Mobile Devices, Customer Experience, IVR, Speech, Video, User Experience Design, Usability Engineering, Integration, Process Improvement, Microsoft Office, Voice User Interface..., Natural Language, Sound Forge, SaaS, Professional Audio, Photoshop, Program Management, CRM, VUI Design, SMS
Education
Humboldt State University 1991 — 1991
Film Production
University of Nebraska at Kearney 1987 — 1991
Bachelor of Arts (BA), Broadcasting
West Interactive Services December 2013 - Present
eLoyalty, a TeleTech Company July 2013 - December 2013
West Interactive April 2013 - July 2013
West Interactive January 2000 - April 2013
West Interactive January 1995 - January 2000
Cable USA/Cable West Advertising 1991 - 1994
Skills
Usability Testing, User Experience, User Interface Design, Telecommunications, Requirements Gathering, User Interface, Video Production, Visio, Usability, Mobile Devices, Customer Experience, IVR, Speech, Video, User Experience Design, Usability Engineering, Integration, Process Improvement, Microsoft Office, Voice User Interface..., Natural Language, Sound Forge, SaaS, Professional Audio, Photoshop, Program Management, CRM, VUI Design, SMS
Education
Humboldt State University 1991 — 1991
Film Production
University of Nebraska at Kearney 1987 — 1991
Bachelor of Arts (BA), Broadcasting
Shaun Broyhill's West Interactive Experience March 2014 - December 2014
Job Software Engineer / Architect / Developer at Wilson Trailer Co
Industry Computer Software
Experience
Wilson Trailer Co December 2014 - Present
West Interactive March 2014 - December 2014
Avera Health Plans November 2013 - March 2014
Great West Casualty Company May 2013 - October 2013
Sabre Industries, Inc. August 2012 - July 2013
University of Nebraska at Omaha May 2012 - June 2013
BS Software February 2010 - August 2012
Direct SS Incorporated June 2006 - November 2009
Skills
Software Development, Databases, Microsoft SQL Server, SQL, XML, JavaScript, .NET, MySQL, Programming, Agile Methodologies, VB.NET, C#, jQuery, Java, Visual Basic, Python, PHP, PostgreSQL, HTML, Web Development, Software Design, Linux, Database Design, ERP, Software Engineering, VXML, Software Architecture, Microsoft Dynamics Ax..., SDLC, Integration, Testing, Management, Microsoft Office, Requirements Analysis, Software Documentation, C++, Web Services, DB2, JIRA, C, Business Analysis, Vendor Management, Software Project..., Mobile Devices, SharePoint, Data Science, Scientific Data...
Education
Iowa State University 2014 — 2016
Master’s Degree, Human Computer Interaction, 3.83
Briar Cliff University 2011 — 2013
Bachelor of Science, Computer Science, 3.73
Western Iowa Tech Community College 2012 — 2012
Computer Science, 4.0
Santa Monica College 2009 — 2011
Associate of Science (A.S.), Computer Programming, Database Programming, 3.7
Wilson Trailer Co December 2014 - Present
West Interactive March 2014 - December 2014
Avera Health Plans November 2013 - March 2014
Great West Casualty Company May 2013 - October 2013
Sabre Industries, Inc. August 2012 - July 2013
University of Nebraska at Omaha May 2012 - June 2013
BS Software February 2010 - August 2012
Direct SS Incorporated June 2006 - November 2009
Skills
Software Development, Databases, Microsoft SQL Server, SQL, XML, JavaScript, .NET, MySQL, Programming, Agile Methodologies, VB.NET, C#, jQuery, Java, Visual Basic, Python, PHP, PostgreSQL, HTML, Web Development, Software Design, Linux, Database Design, ERP, Software Engineering, VXML, Software Architecture, Microsoft Dynamics Ax..., SDLC, Integration, Testing, Management, Microsoft Office, Requirements Analysis, Software Documentation, C++, Web Services, DB2, JIRA, C, Business Analysis, Vendor Management, Software Project..., Mobile Devices, SharePoint, Data Science, Scientific Data...
Education
Iowa State University 2014 — 2016
Master’s Degree, Human Computer Interaction, 3.83
Briar Cliff University 2011 — 2013
Bachelor of Science, Computer Science, 3.73
Western Iowa Tech Community College 2012 — 2012
Computer Science, 4.0
Santa Monica College 2009 — 2011
Associate of Science (A.S.), Computer Programming, Database Programming, 3.7
Eric Lackore Eric Lackore's West Interactive Experience October 2014 - Present
Job Capacity Analyst at West Interactive
Industry Telecommunications
Experience
West Interactive October 2014 - Present
West Corporation March 2014 - October 2014
West Corporation July 2013 - March 2014
West Corporation Revenue Generation May 2010 - March 2012
Acts of the Word May 2005 - November 2009
Corporate Mirror January 2000 - August 2003
Skills
Database Design, Microsoft SQL Server, Business Intelligence, Databases, SharePoint, Database Administration, Web Development, JavaScript, MySQL, Microsoft Office, Microsoft Exchange, ColdFusion, Cisco Routers, HTML, jQuery, PHP, Powershell, SharePoint Designer, Service Desk, Advanced CSS, jQuery UI, Juniper Switches, Perl Script, PhpMyAdmin, Training, Perl, Customer Service, Investment Management, Coldfusion Framework, HP Asset Manager, HP Connect-IT, CA Network System..., CA Service Desk, PostgreSQL, Data Analysis, Python, Regular Expressions, Django, MVC Architecture, Business Process...
Education
University of Phoenix 2013 — 2017
Bachelor of Applied Science (B.A.Sc.), Data Modeling/Warehousing and Database Administration
Metropolitan Community College 2011 — 2014
AS, Data Modeling/Warehousing and Database Administration, 3.5
West Interactive October 2014 - Present
West Corporation March 2014 - October 2014
West Corporation July 2013 - March 2014
West Corporation Revenue Generation May 2010 - March 2012
Acts of the Word May 2005 - November 2009
Corporate Mirror January 2000 - August 2003
Skills
Database Design, Microsoft SQL Server, Business Intelligence, Databases, SharePoint, Database Administration, Web Development, JavaScript, MySQL, Microsoft Office, Microsoft Exchange, ColdFusion, Cisco Routers, HTML, jQuery, PHP, Powershell, SharePoint Designer, Service Desk, Advanced CSS, jQuery UI, Juniper Switches, Perl Script, PhpMyAdmin, Training, Perl, Customer Service, Investment Management, Coldfusion Framework, HP Asset Manager, HP Connect-IT, CA Network System..., CA Service Desk, PostgreSQL, Data Analysis, Python, Regular Expressions, Django, MVC Architecture, Business Process...
Education
University of Phoenix 2013 — 2017
Bachelor of Applied Science (B.A.Sc.), Data Modeling/Warehousing and Database Administration
Metropolitan Community College 2011 — 2014
AS, Data Modeling/Warehousing and Database Administration, 3.5
Aaron Skinner's West Interactive Experience January 2013 - January 2014
Job Software Engineer at Northrop Grumman Corporation
Industry Internet
Experience
Northrop Grumman Corporation February 2014 - Present
West Interactive January 2013 - January 2014
PayPal September 2006 - December 2012
GSB/ EOS 2003 - 2006
Skills
SQL, Strategic Planning, E-commerce, Telecommunications, C++, Product Management, Java, Outlook, E-payments, Analysis, Cloud Computing, Project Management, Programming, Microsoft Office, Atlassian JIRA, VXML, Information Technology, Information Assurance, Linux
Education
University of Nebraska - Omaha 2010 — 2014
Bachelor's degree, Computer Science, 3.68
Metropolitan Community College 2008 — 2010
General Studies
Northrop Grumman Corporation February 2014 - Present
West Interactive January 2013 - January 2014
PayPal September 2006 - December 2012
GSB/ EOS 2003 - 2006
Skills
SQL, Strategic Planning, E-commerce, Telecommunications, C++, Product Management, Java, Outlook, E-payments, Analysis, Cloud Computing, Project Management, Programming, Microsoft Office, Atlassian JIRA, VXML, Information Technology, Information Assurance, Linux
Education
University of Nebraska - Omaha 2010 — 2014
Bachelor's degree, Computer Science, 3.68
Metropolitan Community College 2008 — 2010
General Studies
Nicholas Eilers Nicholas Eilers's West Interactive Experience October 2011 - January 2013
Job Investment Services
Industry Financial Services
Experience
TD Ameritrade January 2015 - Present
Sitel June 2014 - Present
International Consulting Group March 2014 - May 2014
West Interactive October 2011 - January 2013
Data Support Systems, Inc. September 2009 - August 2011
Skills
Requirements Analysis, SQL, Software Quality..., Business Analysis, Software Project..., Requirements Gathering, Test Automation, XML, Software Development, Systems Analysis, Quality Assurance, C#, Testing, Agile Methodologies, Software Documentation, User Acceptance Testing, Agile Project Management, SDLC, Microsoft SQL Server, Databases, Customer Service, Visio, Vendor Management, SharePoint, Integration, Process Improvement, Visual Studio, Troubleshooting
Education
Bellevue University
Bachelor, Business
Southeast Community College
Associate of Arts and Sciences (AAS), Business Administration and Management, General
TD Ameritrade January 2015 - Present
Sitel June 2014 - Present
International Consulting Group March 2014 - May 2014
West Interactive October 2011 - January 2013
Data Support Systems, Inc. September 2009 - August 2011
Skills
Requirements Analysis, SQL, Software Quality..., Business Analysis, Software Project..., Requirements Gathering, Test Automation, XML, Software Development, Systems Analysis, Quality Assurance, C#, Testing, Agile Methodologies, Software Documentation, User Acceptance Testing, Agile Project Management, SDLC, Microsoft SQL Server, Databases, Customer Service, Visio, Vendor Management, SharePoint, Integration, Process Improvement, Visual Studio, Troubleshooting
Education
Bellevue University
Bachelor, Business
Southeast Community College
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Scott Slater Scott Slater's West Interactive Experience May 2014 - Present
Job Sr. Capacity Analyst at West Corporation
Industry Telecommunications
Experience
West Interactive May 2014 - Present
West Interactive May 2012 - May 2014
West Interactive November 2010 - May 2012
West Interactive February 2008 - November 2010
TPG TeleManagement June 2006 - September 2007
Sitel June 2005 - June 2006
The Auto Club Group May 2000 - June 2005
Skills
Speech Recognition, Speech Technology, Microsoft Office, Call Center, Analysis, IVR, Process Improvement, Customer Relations, Customer Service, Windows, Supervisory Skills, Telecommunications, Vendor Management, Workforce Management, Research, Program Management, Operations Management, Analytics, Problem Solving, Business Analysis, Account Management, Change Management, Planning, Customer Satisfaction, Documentation, Solution Design, SDLC, Speech Analytics, ACD, Customer Experience, Data Analysis, Coaching, Contact Centre, Application Development, Capacity Planning, Call Centers, Contact Centers, Software Documentation, Troubleshooting, Project Management, Data Center, SQL, Call Routing, Avaya, Project Planning, Solution Architecture, Software Development, Unified Communications, CRM, Management
Education
Metropolitan Community College 2010 — 2013
IP*, Civil Engineering
University of Nebraska at Omaha 2002 — 2003
NA, Architectural Engineering
West Interactive May 2014 - Present
West Interactive May 2012 - May 2014
West Interactive November 2010 - May 2012
West Interactive February 2008 - November 2010
TPG TeleManagement June 2006 - September 2007
Sitel June 2005 - June 2006
The Auto Club Group May 2000 - June 2005
Skills
Speech Recognition, Speech Technology, Microsoft Office, Call Center, Analysis, IVR, Process Improvement, Customer Relations, Customer Service, Windows, Supervisory Skills, Telecommunications, Vendor Management, Workforce Management, Research, Program Management, Operations Management, Analytics, Problem Solving, Business Analysis, Account Management, Change Management, Planning, Customer Satisfaction, Documentation, Solution Design, SDLC, Speech Analytics, ACD, Customer Experience, Data Analysis, Coaching, Contact Centre, Application Development, Capacity Planning, Call Centers, Contact Centers, Software Documentation, Troubleshooting, Project Management, Data Center, SQL, Call Routing, Avaya, Project Planning, Solution Architecture, Software Development, Unified Communications, CRM, Management
Education
Metropolitan Community College 2010 — 2013
IP*, Civil Engineering
University of Nebraska at Omaha 2002 — 2003
NA, Architectural Engineering
James A. Peterson James A. Peterson's West Interactive Experience March 2005 - November 2006
Job Software Analyst at West Notifications Group
Industry Information Technology and Services
Experience
West Notifications Group April 2013 - Present
CSG Interactive Messaging June 2008 - March 2013
West Corporation November 2006 - May 2008
West Interactive March 2005 - November 2006
West Interactive March 2002 - March 2005
Skills
Software Development, VXML (Voice XML), IVR, IVR Design &..., Report Development &..., Telecommunications, SQL, Agile Methodologies, Process Improvement, Linux, Team Leadership, Analysis, Vendor Management, Java, Perl, Shell Scripting, Unix, Requirements Analysis, Product Management, Project Management, Call Centers, Telephony, Program Management, VoIP, Software Project..., Integration, Subversion
Education
Northwest Missouri State University 1997 — 2001
Bachelor of Science (BS), Computer Science
West Notifications Group April 2013 - Present
CSG Interactive Messaging June 2008 - March 2013
West Corporation November 2006 - May 2008
West Interactive March 2005 - November 2006
West Interactive March 2002 - March 2005
Skills
Software Development, VXML (Voice XML), IVR, IVR Design &..., Report Development &..., Telecommunications, SQL, Agile Methodologies, Process Improvement, Linux, Team Leadership, Analysis, Vendor Management, Java, Perl, Shell Scripting, Unix, Requirements Analysis, Product Management, Project Management, Call Centers, Telephony, Program Management, VoIP, Software Project..., Integration, Subversion
Education
Northwest Missouri State University 1997 — 2001
Bachelor of Science (BS), Computer Science
Derrek Sammons Derrek Sammons's West Interactive Experience October 2013 - May 2014
Job Member Services Advocate at AAA Life Insurance Company
Industry Insurance
Experience
AAA Life Insurance Company June 2014 - Present
West Interactive October 2013 - May 2014
West Corporation March 2013 - October 2013
Aflac October 2010 - November 2012
PayPal 2009 - September 2010
PayPal 2008 - February 2009
PayPal 2007 - May 2008
PayPal 2006 - August 2007
Lozier Corporation 2005 - June 2005
DAL Global Services, LLC October 2004 - May 2005
Skills
Oral & Written..., Interpretational Skills, Intermediate-Advanced..., Problem Resolution, Technical Understanding, Teamwork/Networking, Lateral Thought Process, Leadership/Team building, Analytical Skills, Motivational Skills, High Organizational..., Creativity, Cross Selling/Up Selling, Relationship Development, Technical Analysis, Leadership, Call Centers, Project Management, Account Management, Management, Sales, Team Building, Training, Social Networking, Social Media, Customer Service, Customer Satisfaction, Event Planning, Salesforce.com, Marketing, Customer Retention, Customer Experience, Online Marketing
Education
Metropolitan Community College
AAA Life Insurance Company June 2014 - Present
West Interactive October 2013 - May 2014
West Corporation March 2013 - October 2013
Aflac October 2010 - November 2012
PayPal 2009 - September 2010
PayPal 2008 - February 2009
PayPal 2007 - May 2008
PayPal 2006 - August 2007
Lozier Corporation 2005 - June 2005
DAL Global Services, LLC October 2004 - May 2005
Skills
Oral & Written..., Interpretational Skills, Intermediate-Advanced..., Problem Resolution, Technical Understanding, Teamwork/Networking, Lateral Thought Process, Leadership/Team building, Analytical Skills, Motivational Skills, High Organizational..., Creativity, Cross Selling/Up Selling, Relationship Development, Technical Analysis, Leadership, Call Centers, Project Management, Account Management, Management, Sales, Team Building, Training, Social Networking, Social Media, Customer Service, Customer Satisfaction, Event Planning, Salesforce.com, Marketing, Customer Retention, Customer Experience, Online Marketing
Education
Metropolitan Community College
Stacy Skradski Stacy Skradski's West Interactive Experience November 2014 - Present
Job Information Services Manager | Interactive Services
Industry Consumer Services
Experience
West Interactive November 2014 - Present
Infogroup May 2013 - December 2014
Infogroup August 2011 - May 2013
Infogroup September 2009 - August 2011
Infogroup September 2004 - July 2006
Skills
Agile Project Management, Project Delivery, Business Process..., Agile & Waterfall..., Scrum, Product Demonstration, Technical Demonstrations, Training, Visual Studio Team..., Release Management, Product Support, Business Analysis, Testing, User Acceptance Testing, SDLC, Business Requirements, Requirements Management, Requirements Analysis, Functional Requirements, Requirements Gathering, Requirements..., SQL, Web Services, Oracle Applications, Test Planning, Test Cases, Integration Testing, Regression Testing, Microsoft Office, Databases, Visio, Silverlight, User Stories, Functional Design, SOA Testing, Test Strategy, Salesforce.com, CRM, SharePoint
Education
Bellevue University 2012 — 2013
Bachelor of Science (BS), Management Information Systems, General
Metropolitan Community College 2010 — 2012
Transfer, Management Information Systems, General
West Interactive November 2014 - Present
Infogroup May 2013 - December 2014
Infogroup August 2011 - May 2013
Infogroup September 2009 - August 2011
Infogroup September 2004 - July 2006
Skills
Agile Project Management, Project Delivery, Business Process..., Agile & Waterfall..., Scrum, Product Demonstration, Technical Demonstrations, Training, Visual Studio Team..., Release Management, Product Support, Business Analysis, Testing, User Acceptance Testing, SDLC, Business Requirements, Requirements Management, Requirements Analysis, Functional Requirements, Requirements Gathering, Requirements..., SQL, Web Services, Oracle Applications, Test Planning, Test Cases, Integration Testing, Regression Testing, Microsoft Office, Databases, Visio, Silverlight, User Stories, Functional Design, SOA Testing, Test Strategy, Salesforce.com, CRM, SharePoint
Education
Bellevue University 2012 — 2013
Bachelor of Science (BS), Management Information Systems, General
Metropolitan Community College 2010 — 2012
Transfer, Management Information Systems, General
Arthur Bull Arthur Bull's West Interactive Experience December 1995 - July 1998
Job IVR Developer at PayPal (through Modis)
Industry Program Development
Experience
PayPal (through Modis) April 2013 - Present
DOCCENTER (through Aureus Group) June 2012 - August 2012
Vertrue November 2007 - November 2011
Nubigena January 2010 - April 2011
MemberWorks July 1998 - November 2007
West Interactive December 1995 - July 1998
West Interactive January 1994 - December 1995
West Interactive February 1992 - January 1994
Skills
C#, Visual Studio, ASP.NET, VXML, TFS, Genesys Voice Platform, Genesys, Windows 7, SQL Server, Netinsight, Solaris, Microsoft Office 2007, Visio, MS Project, Unix Shell Scripting, JavaScript, IVR, Software Development, Troubleshooting, XML, SQL, Problem Solving, CTI, Databases, HTML, Awk, .NET, Programming, Web Applications, Software Documentation, Microsoft SQL Server, CA Clarity, Unix, Web Services, Testing, Call Center, IIS, Access, CSS, PHP, AJAX, Program Management, TCP/IP, Windows, SDLC, Call Centers
Education
Bellevue University
M S, Computer Information Systems
Omaha Burke High School
High School, College Prep
University of Nebraska at Omaha
B S, Computer Science
PayPal (through Modis) April 2013 - Present
DOCCENTER (through Aureus Group) June 2012 - August 2012
Vertrue November 2007 - November 2011
Nubigena January 2010 - April 2011
MemberWorks July 1998 - November 2007
West Interactive December 1995 - July 1998
West Interactive January 1994 - December 1995
West Interactive February 1992 - January 1994
Skills
C#, Visual Studio, ASP.NET, VXML, TFS, Genesys Voice Platform, Genesys, Windows 7, SQL Server, Netinsight, Solaris, Microsoft Office 2007, Visio, MS Project, Unix Shell Scripting, JavaScript, IVR, Software Development, Troubleshooting, XML, SQL, Problem Solving, CTI, Databases, HTML, Awk, .NET, Programming, Web Applications, Software Documentation, Microsoft SQL Server, CA Clarity, Unix, Web Services, Testing, Call Center, IIS, Access, CSS, PHP, AJAX, Program Management, TCP/IP, Windows, SDLC, Call Centers
Education
Bellevue University
M S, Computer Information Systems
Omaha Burke High School
High School, College Prep
University of Nebraska at Omaha
B S, Computer Science
Amanda Burgess's West Interactive Experience January 2015 - August 2015
Job Product Manager at CSG International
Industry Information Technology and Services
Experience
CSG International August 2015 - Present
West Interactive January 2015 - August 2015
West Interactive April 2010 - January 2015
West Corporation Revenue Generation April 2009 - April 2010
ADT February 2007 - March 2009
Skills
Call Center, Account Management, Customer Experience, Customer Satisfaction, CRM, SMS, IVR, Telecommunications, Customer Service, Project Management, Telephony, VoIP, B2B, Innovation, Vendor Management, Process Improvement, Call Centers, Solution Selling, Product Management, Salesforce.com, Sales Process, Sales Operations, Direct Sales, SaaS, Unified Communications, Selling, Lead Generation, Outsourcing, Networking, Sales Presentations, New Business Development, Cold Calling, Customer Retention, Program Management
Education
University of Nebraska at Omaha 2011 — 2014
Bachelors of Science, Public Relations/Image Management
Metropolitan Community College 2006 — 2011
Associate's degree, Business Administration and Management, General
CSG International August 2015 - Present
West Interactive January 2015 - August 2015
West Interactive April 2010 - January 2015
West Corporation Revenue Generation April 2009 - April 2010
ADT February 2007 - March 2009
Skills
Call Center, Account Management, Customer Experience, Customer Satisfaction, CRM, SMS, IVR, Telecommunications, Customer Service, Project Management, Telephony, VoIP, B2B, Innovation, Vendor Management, Process Improvement, Call Centers, Solution Selling, Product Management, Salesforce.com, Sales Process, Sales Operations, Direct Sales, SaaS, Unified Communications, Selling, Lead Generation, Outsourcing, Networking, Sales Presentations, New Business Development, Cold Calling, Customer Retention, Program Management
Education
University of Nebraska at Omaha 2011 — 2014
Bachelors of Science, Public Relations/Image Management
Metropolitan Community College 2006 — 2011
Associate's degree, Business Administration and Management, General
Gary Gootgeld Gary Gootgeld's West Interactive Experience October 2012 - September 2013
Job Marketing Director at K Designers Home Remodeling
Industry Construction
Experience
K-Designers Client Relationship ManagerWest Notifications Inc.September 2013 - December 2014
West Interactive October 2012 - September 2013
West Interactive November 2010 - October 2012
West Business Services November 2009 - November 2010
TransFirst August 2001 - September 2009
Skills
Account Management, Customer Relations, Product Management, Customer Satisfaction, Payment Systems, Third Party Vendor..., IVR, Negotiation, Vendor Management, Customer Retention, Call Centers, CRM, Customer Service, Salesforce.com, Customer Experience, Telecommunications, Unified Communications, Outsourcing, Sales Operations, Lead Generation, Direct Sales, Sales Process, Strategic Partnerships, VoIP, B2B, Selling, Cold Calling, Sales, SaaS, Business Development, New Business Development, Sales Management, Mobile Devices
Education
De Anza College
K-Designers Client Relationship ManagerWest Notifications Inc.September 2013 - December 2014
West Interactive October 2012 - September 2013
West Interactive November 2010 - October 2012
West Business Services November 2009 - November 2010
TransFirst August 2001 - September 2009
Skills
Account Management, Customer Relations, Product Management, Customer Satisfaction, Payment Systems, Third Party Vendor..., IVR, Negotiation, Vendor Management, Customer Retention, Call Centers, CRM, Customer Service, Salesforce.com, Customer Experience, Telecommunications, Unified Communications, Outsourcing, Sales Operations, Lead Generation, Direct Sales, Sales Process, Strategic Partnerships, VoIP, B2B, Selling, Cold Calling, Sales, SaaS, Business Development, New Business Development, Sales Management, Mobile Devices
Education
De Anza College
Kamyrin Barnes Kamyrin Barnes's West Interactive Experience February 2015 - Present
Job Director of Information Services at West Interactive
Industry Information Technology and Services
Experience
West Interactive February 2015 - Present
PayPal November 2011 - February 2015
First Datacorp January 2009 - November 2011
First Data Corporation September 1995 - January 2009
First Data Corporation February 1994 - September 1995
McCallie Associates February 1993 - February 1994
Skills
Technical Leadership, Scrum, IT Strategy, Management, Agile Methodologies, Business Process..., Process Improvement, Business Process..., Collaborative Problem..., Team Leadership, Leadership Development, Software Development, Program Management, Disaster Recovery, Application Development, Training & Development, Cross-functional Team..., Testing, Business Process, Leadership, Analysis, Strategy, SDLC, Project Planning, ERP, CRM, Integration, Business Development, Employee Training
Education
Bellevue University 2012 — 2015
Master of Business Administration (M.B.A.)
PMI-ACP training 2012 — 2012
AIM Leadership Academy 2010 — 2011
Leadership
Bellevue University 1994 — 1997
BS, Computer Information Systems
Foothill College 1991 — 1993
AA, General Studies
West Interactive February 2015 - Present
PayPal November 2011 - February 2015
First Datacorp January 2009 - November 2011
First Data Corporation September 1995 - January 2009
First Data Corporation February 1994 - September 1995
McCallie Associates February 1993 - February 1994
Skills
Technical Leadership, Scrum, IT Strategy, Management, Agile Methodologies, Business Process..., Process Improvement, Business Process..., Collaborative Problem..., Team Leadership, Leadership Development, Software Development, Program Management, Disaster Recovery, Application Development, Training & Development, Cross-functional Team..., Testing, Business Process, Leadership, Analysis, Strategy, SDLC, Project Planning, ERP, CRM, Integration, Business Development, Employee Training
Education
Bellevue University 2012 — 2015
Master of Business Administration (M.B.A.)
PMI-ACP training 2012 — 2012
AIM Leadership Academy 2010 — 2011
Leadership
Bellevue University 1994 — 1997
BS, Computer Information Systems
Foothill College 1991 — 1993
AA, General Studies
Carl Cromer Carl Cromer's West Interactive Experience July 2011 - November 2011
Job Test Engineer II at Blue Cross Blue Shield Nebraska
Industry Computer Software
Experience
Blue Cross and Blue Shield of Nebraska December 2011 - Present
Bass and Associates October 2011 - December 2011
West Interactive July 2011 - November 2011
TYBRIN Corporation November 2009 - July 2011
ACI Worldwide September 2005 - September 2009
CSG Systems October 2002 - August 2005
Prairie Systems October 2002 - August 2005
Advanced Systems & Technologies Co. Ltd. August 2000 - August 2002
Skills
C#, PHP, Telephony, C, Databases, Scripting, MVC, ASP.NET MVC, Agile Methodologies, Agile Testing, ASP.NET, HTML, Integration, Perl, Program Management, Quality Assurance, Requirements Analysis, SDLC, SQL, Software Design, Solaris, Test Automation, Testing, Unix, Visual Studio
Education
Bellevue University 2009 — 2010
MS, MIS
South Western Oklahoma State University 1997 — 2000
BS, MIS
Blue Cross and Blue Shield of Nebraska December 2011 - Present
Bass and Associates October 2011 - December 2011
West Interactive July 2011 - November 2011
TYBRIN Corporation November 2009 - July 2011
ACI Worldwide September 2005 - September 2009
CSG Systems October 2002 - August 2005
Prairie Systems October 2002 - August 2005
Advanced Systems & Technologies Co. Ltd. August 2000 - August 2002
Skills
C#, PHP, Telephony, C, Databases, Scripting, MVC, ASP.NET MVC, Agile Methodologies, Agile Testing, ASP.NET, HTML, Integration, Perl, Program Management, Quality Assurance, Requirements Analysis, SDLC, SQL, Software Design, Solaris, Test Automation, Testing, Unix, Visual Studio
Education
Bellevue University 2009 — 2010
MS, MIS
South Western Oklahoma State University 1997 — 2000
BS, MIS
Benjamin Aiken Benjamin Aiken's West Interactive Experience July 2010 - May 2012
Job Software Engineering Manager at Modernizing Medicine
Industry Computer Software
Experience
Modernizing Medicine June 2015 - Present
Modernizing Medicine November 2014 - June 2015
Modernizing Medicine June 2012 - November 2014
West Interactive July 2010 - May 2012
TuVox February 2008 - May 2012
Girosol Corp. July 2007 - February 2008
Urban Science May 2005 - March 2007
Skills
Perl, Microsoft SQL Server, Java, C++, JavaScript, Linux, C#, Agile Methodologies, MySQL, .NET, XML, SQL, PHP, VMware, Unix, HTML, Programming, Software Development, Cloud Computing, Testing
Education
Michigan State University 2000 — 2005
Bachelor's degree, Computer Science
Modernizing Medicine June 2015 - Present
Modernizing Medicine November 2014 - June 2015
Modernizing Medicine June 2012 - November 2014
West Interactive July 2010 - May 2012
TuVox February 2008 - May 2012
Girosol Corp. July 2007 - February 2008
Urban Science May 2005 - March 2007
Skills
Perl, Microsoft SQL Server, Java, C++, JavaScript, Linux, C#, Agile Methodologies, MySQL, .NET, XML, SQL, PHP, VMware, Unix, HTML, Programming, Software Development, Cloud Computing, Testing
Education
Michigan State University 2000 — 2005
Bachelor's degree, Computer Science
Chloe Karr's West Interactive Experience February 2014 - Present
Job User Interface Designer at West Interactive
Industry Information Technology and Services
Experience
West Interactive February 2014 - Present
Sock Monkey Revolt 2011 - Present
West Direct December 2006 - February 2014
Aldin Associates 2003 - 2004
Chucky's Convenience Stores 2003 - 2003
Blockbuster 1997 - 2000
Emerson Stage 1995 - 1997
Omaha Public Library 1992 - 1993
Skills
Creative Direction, Training, Customer Satisfaction, Creative Strategy, Customer Retention, Call Centers, Team Building, Call Center, Process Improvement, Online Advertising, IVR, Account Management, Project Management, Creative Writing, Blogging, Copywriting, E-commerce, User Interface Design, User Experience, Direct Marketing, Team Leadership, Multimedia, Interaction Design, Usability Testing, Focus Groups, Natural Language..., Microsoft Office
Education
University of Nebraska at Omaha 1998 — 2005
Bachelor's degree, Mass Communication, Studio Art, Writer's Workshop
Emerson College 1995 — 1998
Film
Central High 1991 — 1995
High School
Metropolitan Community College
Digital Communication and Media/Multimedia, Project Management, Computer Programming
West Interactive February 2014 - Present
Sock Monkey Revolt 2011 - Present
West Direct December 2006 - February 2014
Aldin Associates 2003 - 2004
Chucky's Convenience Stores 2003 - 2003
Blockbuster 1997 - 2000
Emerson Stage 1995 - 1997
Omaha Public Library 1992 - 1993
Skills
Creative Direction, Training, Customer Satisfaction, Creative Strategy, Customer Retention, Call Centers, Team Building, Call Center, Process Improvement, Online Advertising, IVR, Account Management, Project Management, Creative Writing, Blogging, Copywriting, E-commerce, User Interface Design, User Experience, Direct Marketing, Team Leadership, Multimedia, Interaction Design, Usability Testing, Focus Groups, Natural Language..., Microsoft Office
Education
University of Nebraska at Omaha 1998 — 2005
Bachelor's degree, Mass Communication, Studio Art, Writer's Workshop
Emerson College 1995 — 1998
Film
Central High 1991 — 1995
High School
Metropolitan Community College
Digital Communication and Media/Multimedia, Project Management, Computer Programming
Rachel Chamberlain Rachel Chamberlain's West Interactive Experience November 1995 - November 1997
Job Marketing Professional, Project Manager, Entrepreneur, Business Leader, Passionate Unschooling Parent
Industry Marketing and Advertising
Experience
Rivermont Collegiate January 2014 - February 2015
Rivermont Collegiate February 2012 - January 2014
FIRST LEGO League August 2011 - January 2014
Freelance Marketing Professional January 2010 - January 2012
Riverdale Heights PTA May 2009 - May 2011
Notes 'N Stuff December 2000 - December 2009
First Midwest Bank September 1998 - June 2000
First Federal Savings Bank November 1997 - August 1998
West Interactive November 1995 - November 1997
MultiAd October 1993 - August 1995
Skills
Social Media Marketing, Advertising, Social Media, Blogging, Marketing, Customer Service, Public Speaking, Nonprofits, Management, Educational Leadership, Unshooling, Homeschooling, Admissions, Project Management, Process Improvement
Education
Bradley University 1990 — 1994
BS, Marketing
Rivermont Collegiate January 2014 - February 2015
Rivermont Collegiate February 2012 - January 2014
FIRST LEGO League August 2011 - January 2014
Freelance Marketing Professional January 2010 - January 2012
Riverdale Heights PTA May 2009 - May 2011
Notes 'N Stuff December 2000 - December 2009
First Midwest Bank September 1998 - June 2000
First Federal Savings Bank November 1997 - August 1998
West Interactive November 1995 - November 1997
MultiAd October 1993 - August 1995
Skills
Social Media Marketing, Advertising, Social Media, Blogging, Marketing, Customer Service, Public Speaking, Nonprofits, Management, Educational Leadership, Unshooling, Homeschooling, Admissions, Project Management, Process Improvement
Education
Bradley University 1990 — 1994
BS, Marketing
Kevin Ravnsborg Kevin Ravnsborg's West Interactive Experience September 2001 - December 2003
Job PHP Developer at NetworkIP
Industry Information Technology and Services
Experience
NetworkIP June 2011 - Present
BlueHouse Ventures August 2007 - June 2011
Johnson Tech Group January 2007 - July 2007
N/A November 2005 - January 2007
The Workshop December 2004 - November 2005
Sutherland's June 2004 - November 2004
West Interactive September 2001 - December 2003
Skills
PHP, Yii, Zend Framework, MySQL, CSS, Linux, jQuery, Software Development, Web Development, E-commerce, XHTML, Apache, Open Source, HTML 5, JavaScript, Web Applications, Database Design, HTML5
Education
Bellevue University 2002 — 2003
Bachelors, Management of Information Systems
Western Iowa Tech 1999 — 2001
Associates, Computer Programming
NetworkIP June 2011 - Present
BlueHouse Ventures August 2007 - June 2011
Johnson Tech Group January 2007 - July 2007
N/A November 2005 - January 2007
The Workshop December 2004 - November 2005
Sutherland's June 2004 - November 2004
West Interactive September 2001 - December 2003
Skills
PHP, Yii, Zend Framework, MySQL, CSS, Linux, jQuery, Software Development, Web Development, E-commerce, XHTML, Apache, Open Source, HTML 5, JavaScript, Web Applications, Database Design, HTML5
Education
Bellevue University 2002 — 2003
Bachelors, Management of Information Systems
Western Iowa Tech 1999 — 2001
Associates, Computer Programming
Cindy Tooher Cindy Tooher's West Interactive Experience March 2008 - Present
Job Director of Marketing at West Corporation
Industry Marketing and Advertising
Experience
West Corporation March 2008 - Present
West Interactive March 2008 - Present
ConAgra Foods November 2002 - February 2008
First Data Corporation November 1994 - November 2002
Education
Creighton University 1997 — 2000
MBA, Marketing
Creighton University 1988 — 1992
BSBA, Marketing
West Corporation March 2008 - Present
West Interactive March 2008 - Present
ConAgra Foods November 2002 - February 2008
First Data Corporation November 1994 - November 2002
Education
Creighton University 1997 — 2000
MBA, Marketing
Creighton University 1988 — 1992
BSBA, Marketing
Craig Webster Craig Webster's West Interactive Experience 1997 - 2006
Job
Industry Information Services
Experience
West Corporation 2006 - Present
West Interactive 1997 - 2006
West Interactive 1991 - 1996
West Interactive 1989 - 1990
TEL-Line Systems, Inc. 1988 - 1989
TEL-Line Systems, Inc. 1986 - 1988
Skills
IVR, CTI, Windows, VoIP, Call Center, Telecommunications, Telephony, Unified Communications, Linux, Call Centers, Vendor Management, Enterprise Software, Troubleshooting, Product Management, Outsourcing, Integration, SDLC, Software Development, Mobile Devices, SaaS, CRM, Customer Experience, Requirements Analysis, Professional Services, SIP, Data Center, Disaster Recovery, Solution Architecture, IT Management, IP, Managed Services, Cloud Computing, Wireless, Pre-sales, Unix, Virtualization, Software Project..., Cisco Technologies, Contact Centers, Enterprise Architecture, Security, TCP/IP, Avaya, Solution Selling, IT Strategy, Go-to-market Strategy, Perl, Network Security, ITIL, Network Design
Education
North Dakota State University 1986 — 1990
Master of Science (M.S.), Computer Science
North Dakota State University 1981 — 1985
Bachelor of Science (B.S.), Computer Science
West Corporation 2006 - Present
West Interactive 1997 - 2006
West Interactive 1991 - 1996
West Interactive 1989 - 1990
TEL-Line Systems, Inc. 1988 - 1989
TEL-Line Systems, Inc. 1986 - 1988
Skills
IVR, CTI, Windows, VoIP, Call Center, Telecommunications, Telephony, Unified Communications, Linux, Call Centers, Vendor Management, Enterprise Software, Troubleshooting, Product Management, Outsourcing, Integration, SDLC, Software Development, Mobile Devices, SaaS, CRM, Customer Experience, Requirements Analysis, Professional Services, SIP, Data Center, Disaster Recovery, Solution Architecture, IT Management, IP, Managed Services, Cloud Computing, Wireless, Pre-sales, Unix, Virtualization, Software Project..., Cisco Technologies, Contact Centers, Enterprise Architecture, Security, TCP/IP, Avaya, Solution Selling, IT Strategy, Go-to-market Strategy, Perl, Network Security, ITIL, Network Design
Education
North Dakota State University 1986 — 1990
Master of Science (M.S.), Computer Science
North Dakota State University 1981 — 1985
Bachelor of Science (B.S.), Computer Science
Ken Marr Ken Marr's West Interactive Experience November 2012 - Present
Job Sr Vice President Operations at West Interactive
Industry Outsourcing/Offshoring
Experience
West Interactive November 2012 - Present
Skills
Contact Centers, VoIP, Vendor Management, Telecommunications, Call Center, Call Centers
Education
Hastings College 1987 — 1991
Bachelor of Arts (BA), Political Science and Government
West Interactive November 2012 - Present
Skills
Contact Centers, VoIP, Vendor Management, Telecommunications, Call Center, Call Centers
Education
Hastings College 1987 — 1991
Bachelor of Arts (BA), Political Science and Government
Tony Baboolal Tony Baboolal's West Interactive Experience 1995 - 1997
Job Lead AIX Build Engineer/SME at The Walt Disney Company
Industry Entertainment
Experience
The Walt Disney Company July 2012 - Present
DTCC September 2008 - April 2012
HP May 2008 - September 2008
JPMorganChase & Company April 2006 - July 2008
Enron 2002 - 2006
Dickens Services Group / Professional Services 1998 - 2001
BankOne Corporation / IBM Global Services 1998 - 2001
West Interactive 1995 - 1997
West Corporation 1995 - 1997
Skills
AIX, Cluster, Disaster Recovery, System Administration, Architecture, Virtualization, Testing, IBM pSeries, Servers, Unix, SAN, Storage, Solaris, Infrastructure, Hardware, HACMP, Architectures, Linux, Operating Systems, IT Service Management, Cloud Computing, VMware, Data Center, High Availability, Storage Area Networks, Security, HMC, NIM, Enterprise Architecture, Information Technology, GPFS, IBM AIX
Education
Gateway College 1993 — 1995
Associate of Applied Science
Northwest Missouri State University 1990 — 1993
Bachelor of Science
Southwestern Community College 1987 — 1989
Associate of Science
The Walt Disney Company July 2012 - Present
DTCC September 2008 - April 2012
HP May 2008 - September 2008
JPMorganChase & Company April 2006 - July 2008
Enron 2002 - 2006
Dickens Services Group / Professional Services 1998 - 2001
BankOne Corporation / IBM Global Services 1998 - 2001
West Interactive 1995 - 1997
West Corporation 1995 - 1997
Skills
AIX, Cluster, Disaster Recovery, System Administration, Architecture, Virtualization, Testing, IBM pSeries, Servers, Unix, SAN, Storage, Solaris, Infrastructure, Hardware, HACMP, Architectures, Linux, Operating Systems, IT Service Management, Cloud Computing, VMware, Data Center, High Availability, Storage Area Networks, Security, HMC, NIM, Enterprise Architecture, Information Technology, GPFS, IBM AIX
Education
Gateway College 1993 — 1995
Associate of Applied Science
Northwest Missouri State University 1990 — 1993
Bachelor of Science
Southwestern Community College 1987 — 1989
Associate of Science
Arif Zaidy Arif Zaidy's West Interactive Experience April 2014 - Present
Job System Engineer at West Interactive
Industry Telecommunications
Experience
West Interactive April 2014 - Present
JPMorgan Chase November 2012 - April 2014
Working Solutions November 2011 - September 2012
Frontier Communications April 2011 - January 2012
Aria Solutions Inc November 2010 - March 2011
Mediu LLC November 2008 - November 2010
JPMorgan Chase & Co May 2008 - October 2008
Duke Energy September 2006 - March 2008
Cingular Wireless October 2005 - August 2006
SBC Communications, Inc September 2003 - September 2005
Skills
IVR, Genesys, CTI, Unix, C++, Oracle HR, SIP, Call Center, VoIP, Avaya, Telecommunications, Telephony, Solution Architecture, Integration, Troubleshooting, Vendor Management, Architecture, Cisco Technologies, Microsoft SQL Server, ACD, Call Centers, Databases, Oracle
Education
Texas A&M University-Commerce 2013 — 2015
Master of Business Administration (M.B.A.), Marketing and Finance
The University of Texas at Arlington 1995 — 1997
Masters of Engineering, Mechanical Engineering
NED University of Engineering and Technology 1987 — 1993
Bachelor of Engineering, Mechanical Engineering
West Interactive April 2014 - Present
JPMorgan Chase November 2012 - April 2014
Working Solutions November 2011 - September 2012
Frontier Communications April 2011 - January 2012
Aria Solutions Inc November 2010 - March 2011
Mediu LLC November 2008 - November 2010
JPMorgan Chase & Co May 2008 - October 2008
Duke Energy September 2006 - March 2008
Cingular Wireless October 2005 - August 2006
SBC Communications, Inc September 2003 - September 2005
Skills
IVR, Genesys, CTI, Unix, C++, Oracle HR, SIP, Call Center, VoIP, Avaya, Telecommunications, Telephony, Solution Architecture, Integration, Troubleshooting, Vendor Management, Architecture, Cisco Technologies, Microsoft SQL Server, ACD, Call Centers, Databases, Oracle
Education
Texas A&M University-Commerce 2013 — 2015
Master of Business Administration (M.B.A.), Marketing and Finance
The University of Texas at Arlington 1995 — 1997
Masters of Engineering, Mechanical Engineering
NED University of Engineering and Technology 1987 — 1993
Bachelor of Engineering, Mechanical Engineering
James Brouhard, MBA's West Interactive Experience January 2015 - Present
Job Leader, Technologist, Builder
Industry Information Technology and Services
Experience
West Interactive January 2015 - Present
TPG TeleManagement May 2013 - January 2015
Jelecos July 2012 - May 2013
West Business Solutions April 2009 - July 2012
Infogroup 2008 - 2009
P&L Technology December 2004 - March 2008
Vertrue December 2003 - December 2004
eFrame 2000 - 2003
Skills
Vendor Management, Process Development, ITIL, Team Building, Social Media, Team Leadership, IT Management, Microsoft SQL Server, Microsoft Exchange, Microsoft CRM, Web Applications, Web Development, Budgets, Online Advertising, Technical Support, Windows Server, Virtualization, Active Directory, Security, Project Management, Databases, VMware, Process Simulation, IIS, Leadership, Management, Windows, Business Process..., System Deployment, Operating Systems, Troubleshooting, CRM, Disaster Recovery, Project Planning, Information Technology, System Administration, SharePoint, Visio, Data Center, Integration, Pre-sales, Cloud Computing, Process Improvement, Networking, Servers, Business Analysis
Education
Bellevue University 2009 — 2011
MBA, Business Administration
Bellevue University 1999 — 2001
BS, Business Information Systems
ITT Technical Institute 1995 — 1998
AAS, Electronics Engineering
West Interactive January 2015 - Present
TPG TeleManagement May 2013 - January 2015
Jelecos July 2012 - May 2013
West Business Solutions April 2009 - July 2012
Infogroup 2008 - 2009
P&L Technology December 2004 - March 2008
Vertrue December 2003 - December 2004
eFrame 2000 - 2003
Skills
Vendor Management, Process Development, ITIL, Team Building, Social Media, Team Leadership, IT Management, Microsoft SQL Server, Microsoft Exchange, Microsoft CRM, Web Applications, Web Development, Budgets, Online Advertising, Technical Support, Windows Server, Virtualization, Active Directory, Security, Project Management, Databases, VMware, Process Simulation, IIS, Leadership, Management, Windows, Business Process..., System Deployment, Operating Systems, Troubleshooting, CRM, Disaster Recovery, Project Planning, Information Technology, System Administration, SharePoint, Visio, Data Center, Integration, Pre-sales, Cloud Computing, Process Improvement, Networking, Servers, Business Analysis
Education
Bellevue University 2009 — 2011
MBA, Business Administration
Bellevue University 1999 — 2001
BS, Business Information Systems
ITT Technical Institute 1995 — 1998
AAS, Electronics Engineering
Sherry Schluchter Sherry Schluchter's West Interactive Experience April 2010 - January 2012
Job Information Services Manager at West Corporation
Industry Telecommunications
Experience
West Corporation April 2014 - Present
Taylan Brooks Photography 2006 - Present
West - Interactive Services 2012 - April 2014
West Interactive April 2010 - January 2012
West Corporation January 2009 - April 2010
Alltel November 1999 - July 2007
Alltel July 1996 - July 2007
Alltel July 1997 - July 1998
Skills
VoIP, Telecommunications, Data Center, Telephony, Project Management, Call Centers, Troubleshooting, Capacity Planning, Capacity Management, Expense Management, TDM, Performance Management, VRU, IVR, Sonus, Photography, Family Photography, Senior Portraits, Photoshop, Avaya, Technical Support, Analysis, Networking, Switches, Mobile Devices, Wireless, Hardware, Testing, Software Documentation, Routing, Software Installation
Education
University of Nebraska at Omaha 2009 — 2010
Bachelors Degree, Mathematics, Computer Science, Business
Metropolitan Community College 1996 — 2000
Associates Degree, Computer Networking, Mathematics, Computer Science, Business
Morningside College 1993 — 1996
Mathematics, Computer Science, Business
Technology
Associates Degree, Applied Science
West Corporation April 2014 - Present
Taylan Brooks Photography 2006 - Present
West - Interactive Services 2012 - April 2014
West Interactive April 2010 - January 2012
West Corporation January 2009 - April 2010
Alltel November 1999 - July 2007
Alltel July 1996 - July 2007
Alltel July 1997 - July 1998
Skills
VoIP, Telecommunications, Data Center, Telephony, Project Management, Call Centers, Troubleshooting, Capacity Planning, Capacity Management, Expense Management, TDM, Performance Management, VRU, IVR, Sonus, Photography, Family Photography, Senior Portraits, Photoshop, Avaya, Technical Support, Analysis, Networking, Switches, Mobile Devices, Wireless, Hardware, Testing, Software Documentation, Routing, Software Installation
Education
University of Nebraska at Omaha 2009 — 2010
Bachelors Degree, Mathematics, Computer Science, Business
Metropolitan Community College 1996 — 2000
Associates Degree, Computer Networking, Mathematics, Computer Science, Business
Morningside College 1993 — 1996
Mathematics, Computer Science, Business
Technology
Associates Degree, Applied Science
Shonda Ingram's West Interactive Experience February 1995 - March 1997
Job Experienced Team Leader and Programmer and an Independent Image Consultant with Micoré International and Younique
Industry Computer Software
Experience
United States Air Force July 2010 - Present
Software Engineering October 2005 - July 2010
Software Engineering Services August 2005 - October 2005
Software Engineering Services February 2004 - August 2004
Software Engineering Services October 2003 - February 2004
Northrop Grumman March 1997 - September 2003
West Interactive February 1995 - March 1997
Skills
Java, Unix, JavaScript, Risk Management, CMMI, Perl, JEE, Software Project..., Java Enterprise Edition, SQL, Integration, Software Development, Enterprise Architecture, System Administration, C++, Troubleshooting, Testing, Project Management, Software Quality..., Software Design, Requirements Analysis, Business Analysis, Programming, Leadership, Training, SharePoint, Quality Assurance, DoD, Security, Change Management, Management, Network Security, Analysis, Software Engineering, Operating Systems, SDLC, Databases, Eclipse, Requirements Gathering, MS Project, Software Documentation, Oracle, Systems Analysis, Business Intelligence, C, Database Design, Resource Management, Agile Methodologies
Education
Grambling State University 1988 — 1992
B.S, Computer Information Systems
United States Air Force July 2010 - Present
Software Engineering October 2005 - July 2010
Software Engineering Services August 2005 - October 2005
Software Engineering Services February 2004 - August 2004
Software Engineering Services October 2003 - February 2004
Northrop Grumman March 1997 - September 2003
West Interactive February 1995 - March 1997
Skills
Java, Unix, JavaScript, Risk Management, CMMI, Perl, JEE, Software Project..., Java Enterprise Edition, SQL, Integration, Software Development, Enterprise Architecture, System Administration, C++, Troubleshooting, Testing, Project Management, Software Quality..., Software Design, Requirements Analysis, Business Analysis, Programming, Leadership, Training, SharePoint, Quality Assurance, DoD, Security, Change Management, Management, Network Security, Analysis, Software Engineering, Operating Systems, SDLC, Databases, Eclipse, Requirements Gathering, MS Project, Software Documentation, Oracle, Systems Analysis, Business Intelligence, C, Database Design, Resource Management, Agile Methodologies
Education
Grambling State University 1988 — 1992
B.S, Computer Information Systems
Eric Spies Eric Spies's West Interactive Experience November 2010 - July 2012
Job Project Manager at Physicians Mutual
Industry Information Technology and Services
Experience
Physicians Mutual March 2014 - Present
CSG International July 2012 - March 2014
West Interactive November 2010 - July 2012
Skills
Credit Card Processing, Payments, Call Center, Payment Processing, Payment Card Processing, Credit Cards, Management, Process Improvement, Program Management, Call Centers, Vendor Management, Account Management, Project Management, CRM, New Business Development, Enterprise Software, Forecasting
Education
Doane College 2006 — 2008
MA, Management
University of Nebraska-Lincoln 2001 — 2005
BSBA, Business Administration
Physicians Mutual March 2014 - Present
CSG International July 2012 - March 2014
West Interactive November 2010 - July 2012
Skills
Credit Card Processing, Payments, Call Center, Payment Processing, Payment Card Processing, Credit Cards, Management, Process Improvement, Program Management, Call Centers, Vendor Management, Account Management, Project Management, CRM, New Business Development, Enterprise Software, Forecasting
Education
Doane College 2006 — 2008
MA, Management
University of Nebraska-Lincoln 2001 — 2005
BSBA, Business Administration
Tracy Kempkes's West Interactive Experience January 2003 - April 2008
Job Director of Technology at HansenMueller®; Upward Basketball CoDirector
Industry Wholesale
Experience
Hansen-Mueller® June 2013 - Present
Gordmans September 2012 - June 2013
Gordmans, Inc. January 2010 - September 2012
PRIDE-Omaha, Inc. October 2009 - March 2012
Client Resources, Inc. November 2009 - December 2009
West Corporation March 1995 - October 2009
West Corporation April 2009 - September 2009
West Interactive January 2003 - April 2008
West Interactive June 1998 - January 2003
West Interactive March 1995 - June 1998
Skills
E-commerce, Infrastructure Projects, Vendor Management, Expense Management, Telecommunications, Project Coordination, Service Delivery, Technology Management, Product Development, SaaS, Infrastructure, Management, ITIL, Process Improvement, Event Management, Call Centers, Training, Disaster Recovery, Information Technology, Data Center, Project Management, Integration, Retail, Software Documentation, IT Management, SDLC, Servers, Security, SharePoint, Technical Support, Troubleshooting, CRM, System Administration, Enterprise Architecture, Team Leadership, IT Service Management, Software Project..., Cloud Computing, Cross-functional Team..., VMware, VoIP, Cloud Computing IaaS, Cisco Cloud Web Security, IT Strategy, Business Analysis, Requirements Analysis, Visio, Active Directory, Network Security
Education
AIM IT Leadership Academy - Class 3 Participant at AIM Institute 2010 — 2011
Bellevue University 1995 — 1997
Bachelor of Science, Business Management
Lewis Central Senior High School 1983 — 1987
Diploma
New Horizons
ITIL v3 Foundation Certification, ITIL v3 Foundation
Hansen-Mueller® June 2013 - Present
Gordmans September 2012 - June 2013
Gordmans, Inc. January 2010 - September 2012
PRIDE-Omaha, Inc. October 2009 - March 2012
Client Resources, Inc. November 2009 - December 2009
West Corporation March 1995 - October 2009
West Corporation April 2009 - September 2009
West Interactive January 2003 - April 2008
West Interactive June 1998 - January 2003
West Interactive March 1995 - June 1998
Skills
E-commerce, Infrastructure Projects, Vendor Management, Expense Management, Telecommunications, Project Coordination, Service Delivery, Technology Management, Product Development, SaaS, Infrastructure, Management, ITIL, Process Improvement, Event Management, Call Centers, Training, Disaster Recovery, Information Technology, Data Center, Project Management, Integration, Retail, Software Documentation, IT Management, SDLC, Servers, Security, SharePoint, Technical Support, Troubleshooting, CRM, System Administration, Enterprise Architecture, Team Leadership, IT Service Management, Software Project..., Cloud Computing, Cross-functional Team..., VMware, VoIP, Cloud Computing IaaS, Cisco Cloud Web Security, IT Strategy, Business Analysis, Requirements Analysis, Visio, Active Directory, Network Security
Education
AIM IT Leadership Academy - Class 3 Participant at AIM Institute 2010 — 2011
Bellevue University 1995 — 1997
Bachelor of Science, Business Management
Lewis Central Senior High School 1983 — 1987
Diploma
New Horizons
ITIL v3 Foundation Certification, ITIL v3 Foundation
Summer Limbo Summer Limbo's West Interactive Experience September 2005 - September 2010
Job Product Manager | GOPSTeammate & Customer SolutionsSelf Service at PayPal
Industry Telecommunications
Experience
PayPal September 2015 - Present
West Interactive Services May 2014 - August 2015
West Interactive Services December 2013 - May 2014
West Notifications Group December 2010 - December 2013
West Interactive September 2005 - September 2010
West Corporation September 2001 - September 2005
West Corporation January 1998 - September 2001
West Interactive June 1996 - January 1998
Four Seasons Hotels and Resorts 1992 - 1994
Cheapshots Photography 1990 - 1992
Skills
Public Speaking, IVR, Customer Relations, Speech Recognition, SMS, Management, Sprint Planning, Scrum, Training, Team Management, Customer Service, CTI, Leadership, Quality Assurance, Customer Experience, Call Centers, Telecommunications, Contact Centers, Workforce Management, CRM, Business Analysis, Marketing, Vendor Management, Telephony, SaaS, Customer Satisfaction, Enterprise Software, Product Management, Customer Retention, VoIP, Account Management, Process Improvement, Program Management, Team Leadership
Education
American University 1987 — 1991
BA, Public Communication
American University 1987 — 1991
BA Public Communication, Public Relations, Advertising, and Applied Communication
PayPal September 2015 - Present
West Interactive Services May 2014 - August 2015
West Interactive Services December 2013 - May 2014
West Notifications Group December 2010 - December 2013
West Interactive September 2005 - September 2010
West Corporation September 2001 - September 2005
West Corporation January 1998 - September 2001
West Interactive June 1996 - January 1998
Four Seasons Hotels and Resorts 1992 - 1994
Cheapshots Photography 1990 - 1992
Skills
Public Speaking, IVR, Customer Relations, Speech Recognition, SMS, Management, Sprint Planning, Scrum, Training, Team Management, Customer Service, CTI, Leadership, Quality Assurance, Customer Experience, Call Centers, Telecommunications, Contact Centers, Workforce Management, CRM, Business Analysis, Marketing, Vendor Management, Telephony, SaaS, Customer Satisfaction, Enterprise Software, Product Management, Customer Retention, VoIP, Account Management, Process Improvement, Program Management, Team Leadership
Education
American University 1987 — 1991
BA, Public Communication
American University 1987 — 1991
BA Public Communication, Public Relations, Advertising, and Applied Communication
Chance Irvine Chance Irvine's West Interactive Experience 2001 - 2004
Job Director of IT Operations at Proxibid
Industry Information Technology and Services
Experience
Proxibid February 2011 - Present
U.S. Navy Reserve July 1993 - Present
Airlite Plastics Co February 2007 - February 2011
West Corporation 2004 - 2007
West Interactive 2001 - 2004
Times-N Systems December 2000 - June 2001
West Interactive June 1998 - December 2000
Skills
Leadership, IT Infrastructure..., Infrastructure..., Remote Infrastructure..., Change Management, Project Management, Budgets, Contract Management, Contractual Agreements, Contract Negotiation, RFP, RFP Generation, Requirements Analysis, System Architecture, Private Cloud, Rackspace Cloud, Virtualization, Analysis, Software Documentation, Customer Service, JIRA, Confluence, IVR, Software Lifecycle..., Facilities Management, Mission Critical..., Network Security, Security, System Administration, Linux, Information Security
Education
Northwest Missouri State University 1991 — 1998
BS:, Geography. Minor: Computer Science/Information Systems
Tarkio High School 1987 — 1991
Proxibid February 2011 - Present
U.S. Navy Reserve July 1993 - Present
Airlite Plastics Co February 2007 - February 2011
West Corporation 2004 - 2007
West Interactive 2001 - 2004
Times-N Systems December 2000 - June 2001
West Interactive June 1998 - December 2000
Skills
Leadership, IT Infrastructure..., Infrastructure..., Remote Infrastructure..., Change Management, Project Management, Budgets, Contract Management, Contractual Agreements, Contract Negotiation, RFP, RFP Generation, Requirements Analysis, System Architecture, Private Cloud, Rackspace Cloud, Virtualization, Analysis, Software Documentation, Customer Service, JIRA, Confluence, IVR, Software Lifecycle..., Facilities Management, Mission Critical..., Network Security, Security, System Administration, Linux, Information Security
Education
Northwest Missouri State University 1991 — 1998
BS:, Geography. Minor: Computer Science/Information Systems
Tarkio High School 1987 — 1991
Jacob Jansonius Jacob Jansonius's West Interactive Experience October 2014 - July 2015
Job Sr IT/Business Operations Leader | Technology Solutions | Strategic Planning | Communications | Change Management Driver
Industry Information Services
Experience
West Interactive October 2014 - July 2015
MarketSphere Consulting (now Grant Thornton) 2012 - 2014
Creighton University 2006 - 2012
Colorado School of Mines 2001 - 2006
Kansas State University Foundation 1999 - 2001
Skills
Strategic Planning, Data Analysis, Fundraising, Leadership Development, Leadership, Management, Project Management, Management Consulting, Higher Education, Nonprofits, Business Analysis, Social Media, Analysis, Public Speaking, Research, Microsoft Excel, Budgets, Business Process..., Non-profits, Program Management, Oracle, Hyperion Planning, Essbase, Hyperion Financial..., Hyperion EPM, Hyperion Reports, Consulting, Process Improvement, Microsoft Office, Operations Management, Client Relations, Strategic Leadership, Budget Planning, IT Strategy, Financial Analysis, Turnaround Strategies, Reporting, Vendor Negotiations, Software Development, Technical Support, Technology Evaluation, Staff Management, Team Motivation, Expense Control, Cross-functional..., Multi-Tasking
Education
Creighton University 2007 — 2011
Master of Business Administration (MBA), Business Administration, 3.7 GPA
Creighton University 2007 — 2011
Master of Science (M.S.), Information Technology Management, 3.7 GPA
Kansas State University 1995 — 1999
Bachelors, Public Relations
West Interactive October 2014 - July 2015
MarketSphere Consulting (now Grant Thornton) 2012 - 2014
Creighton University 2006 - 2012
Colorado School of Mines 2001 - 2006
Kansas State University Foundation 1999 - 2001
Skills
Strategic Planning, Data Analysis, Fundraising, Leadership Development, Leadership, Management, Project Management, Management Consulting, Higher Education, Nonprofits, Business Analysis, Social Media, Analysis, Public Speaking, Research, Microsoft Excel, Budgets, Business Process..., Non-profits, Program Management, Oracle, Hyperion Planning, Essbase, Hyperion Financial..., Hyperion EPM, Hyperion Reports, Consulting, Process Improvement, Microsoft Office, Operations Management, Client Relations, Strategic Leadership, Budget Planning, IT Strategy, Financial Analysis, Turnaround Strategies, Reporting, Vendor Negotiations, Software Development, Technical Support, Technology Evaluation, Staff Management, Team Motivation, Expense Control, Cross-functional..., Multi-Tasking
Education
Creighton University 2007 — 2011
Master of Business Administration (MBA), Business Administration, 3.7 GPA
Creighton University 2007 — 2011
Master of Science (M.S.), Information Technology Management, 3.7 GPA
Kansas State University 1995 — 1999
Bachelors, Public Relations
Melissa Corp Melissa Corp's West Interactive Experience January 2015 - Present
Job Business Solutions Analyst at West Interactive
Industry Information Technology and Services
Experience
West Interactive January 2015 - Present
CSG International March 2013 - Present
US Army 2009 - October 2014
Medefis, Inc. January 2012 - March 2013
U.S. Bank 2011 - 2012
Skills
Microsoft Office, Customer Service, Leadership, IT Solutions, Information Technology, Information Security, Information Management, Managerial Finance, Financial Accounting, Corporate Finance, Strategic Financial..., Strategic Planning, Microsoft Excel, Human Resources, Sales, Team Building, Healthcare
Education
Bellevue University 2010 — 2012
Bachelor of Business Analysis and Management (BAAM), Business/Information Technology
West Interactive January 2015 - Present
CSG International March 2013 - Present
US Army 2009 - October 2014
Medefis, Inc. January 2012 - March 2013
U.S. Bank 2011 - 2012
Skills
Microsoft Office, Customer Service, Leadership, IT Solutions, Information Technology, Information Security, Information Management, Managerial Finance, Financial Accounting, Corporate Finance, Strategic Financial..., Strategic Planning, Microsoft Excel, Human Resources, Sales, Team Building, Healthcare
Education
Bellevue University 2010 — 2012
Bachelor of Business Analysis and Management (BAAM), Business/Information Technology
Daniel Holke Daniel Holke's West Interactive Experience 2013 - January 2014
Job Technology Leader
Industry Information Technology and Services
Experience
Gallup May 2015 - Present
Holke IT Services LLC February 2013 - Present
Luma Services February 2014 - December 2014
West Interactive 2013 - January 2014
Farm Credit Services of America 2011 - 2013
DAMA Nebraska Chapter 2010 - December 2012
Greater Omaha Young Professionals 2010 - 2012
Mutual of Omaha 2007 - 2011
Mutual of Omaha 2003 - 2007
Mutual of Omaha 2000 - 2003
Skills
Business Intelligence, Data Management, Databases, Access, SDLC, Management, Microsoft SQL Server, Data Modeling, Process Improvement, IT Strategy, Data Warehousing, Database Design, Analytics, Requirements Analysis, Enterprise Software, Social Media, Business Analysis, Data Governance, Strategic Planning, Requirements Gathering, Data Analysis, Enterprise Architecture, Systems Analysis, Change Management, Strategy, Program Management, Project Management, Data Quality, Leadership, Integration, Data Integration
Education
University of Nebraska at Omaha 2000 — 2003
MBA, Masters Business Administration
Creighton University 1992 — 1995
BS BA, MIS and Finance
DePaul University 1991 — 1992
Gallup May 2015 - Present
Holke IT Services LLC February 2013 - Present
Luma Services February 2014 - December 2014
West Interactive 2013 - January 2014
Farm Credit Services of America 2011 - 2013
DAMA Nebraska Chapter 2010 - December 2012
Greater Omaha Young Professionals 2010 - 2012
Mutual of Omaha 2007 - 2011
Mutual of Omaha 2003 - 2007
Mutual of Omaha 2000 - 2003
Skills
Business Intelligence, Data Management, Databases, Access, SDLC, Management, Microsoft SQL Server, Data Modeling, Process Improvement, IT Strategy, Data Warehousing, Database Design, Analytics, Requirements Analysis, Enterprise Software, Social Media, Business Analysis, Data Governance, Strategic Planning, Requirements Gathering, Data Analysis, Enterprise Architecture, Systems Analysis, Change Management, Strategy, Program Management, Project Management, Data Quality, Leadership, Integration, Data Integration
Education
University of Nebraska at Omaha 2000 — 2003
MBA, Masters Business Administration
Creighton University 1992 — 1995
BS BA, MIS and Finance
DePaul University 1991 — 1992
Mike Rouw's West Interactive Experience September 1991 - March 1993
Job Owner
Industry Packaging and Containers
Experience
eSupplyStore March 2008 - Present
ACI Worldwide January 1993 - March 2008
West Interactive September 1991 - March 1993
Education
University of Nebraska at Omaha 1985 — 1991
MBA, Business Administration/MIS
Northwest Missouri State University 1979 — 1983
BS, Computer Science/Business, 3.9
eSupplyStore March 2008 - Present
ACI Worldwide January 1993 - March 2008
West Interactive September 1991 - March 1993
Education
University of Nebraska at Omaha 1985 — 1991
MBA, Business Administration/MIS
Northwest Missouri State University 1979 — 1983
BS, Computer Science/Business, 3.9
Apelete Nomenyo Apelete Nomenyo's West Interactive Experience October 2011 - March 2013
Job Software Developer at TD Ameritrade
Industry Computer Software
Experience
TD Ameritrade March 2013 - Present
SmartSource Technical Staffing January 2011 - January 2014
West Interactive October 2011 - March 2013
USSTRATCOM March 2011 - August 2011
First National Bank of Omaha January 2008 - August 2011
Nebraska Furniture Mart January 2007 - October 2009
First National Bank of Omaha August 2005 - January 2007
First Data May 2002 - August 2005
Skills
Visio, Unix, SQL, Troubleshooting, Software Development, SDLC, Visual Basic, Linux, Java, HTML, Windows, JavaScript, Customer Service, C++, Oracle, Web Services, SharePoint, Networking, C#, XP, computer networking, PL/SQL, Credit Card Transaction..., Financial Reporting, Federal Government, Lotus Notes, PeopleSoft, Servers, IVR, Retail Banking, Bookkeeping, Banking, Research, User Acceptance Testing, Manual Testing, ERP, Informix, Wireshark, PGP, Putty, Filezilla, FTP, Spring Integration, Spring DI, SpringSource, Intersystems Cache, Cache Object Script, JUnit, Microsoft Office, SAS Programming
Education
Bellevue University 2010 — 2012
MS, Computer Information Systems
Bellevue University 2002 — 2006
BS, Computer Information Systems; Software Programming
TD Ameritrade March 2013 - Present
SmartSource Technical Staffing January 2011 - January 2014
West Interactive October 2011 - March 2013
USSTRATCOM March 2011 - August 2011
First National Bank of Omaha January 2008 - August 2011
Nebraska Furniture Mart January 2007 - October 2009
First National Bank of Omaha August 2005 - January 2007
First Data May 2002 - August 2005
Skills
Visio, Unix, SQL, Troubleshooting, Software Development, SDLC, Visual Basic, Linux, Java, HTML, Windows, JavaScript, Customer Service, C++, Oracle, Web Services, SharePoint, Networking, C#, XP, computer networking, PL/SQL, Credit Card Transaction..., Financial Reporting, Federal Government, Lotus Notes, PeopleSoft, Servers, IVR, Retail Banking, Bookkeeping, Banking, Research, User Acceptance Testing, Manual Testing, ERP, Informix, Wireshark, PGP, Putty, Filezilla, FTP, Spring Integration, Spring DI, SpringSource, Intersystems Cache, Cache Object Script, JUnit, Microsoft Office, SAS Programming
Education
Bellevue University 2010 — 2012
MS, Computer Information Systems
Bellevue University 2002 — 2006
BS, Computer Information Systems; Software Programming
Ken Darby Ken Darby's West Interactive Experience May 2004 - Present
Job Vice President Information Services at West Interactive
Industry Information Technology and Services
Experience
West Interactive May 2004 - Present
Alcatel-Lucent January 1998 - September 2002
CSX Technology January 1992 - January 1997
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, HTML, Strategic Planning, Budgets, Negotiation, Editing, C, Java
Education
Bowling Green State University
University of Phoenix
West Interactive May 2004 - Present
Alcatel-Lucent January 1998 - September 2002
CSX Technology January 1992 - January 1997
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, HTML, Strategic Planning, Budgets, Negotiation, Editing, C, Java
Education
Bowling Green State University
University of Phoenix
Clare Haats's West Interactive Experience April 2014 - Present
Job Client Relationship Manager at West Interactive
Industry Program Development
Experience
West Interactive April 2014 - Present
Council Bluffs Community Schools September 2011 - April 2014
First Data Corporation August 2006 - April 2009
West Corporation January 2005 - August 2006
CSG International January 1998 - November 2003
Skills
Educational Technology, Teaching, Project Management, Manage Client..., Strategic Communications, Communication Industries, Billing Software Systems, Technical Liaison, CRM, Fundraising, Leadership, Customer Experience, Customer Service, Vendor Management, Call Centers, Telecommunications, Account Management, Process Improvement, Management, Business Analysis, Troubleshooting, Program Management, Telephony, Customer Satisfaction, Training, IVR, Salesforce.com
Education
Northwest Missouri State University 1990 — 1993
Human Environmental Resources & Management
West Interactive April 2014 - Present
Council Bluffs Community Schools September 2011 - April 2014
First Data Corporation August 2006 - April 2009
West Corporation January 2005 - August 2006
CSG International January 1998 - November 2003
Skills
Educational Technology, Teaching, Project Management, Manage Client..., Strategic Communications, Communication Industries, Billing Software Systems, Technical Liaison, CRM, Fundraising, Leadership, Customer Experience, Customer Service, Vendor Management, Call Centers, Telecommunications, Account Management, Process Improvement, Management, Business Analysis, Troubleshooting, Program Management, Telephony, Customer Satisfaction, Training, IVR, Salesforce.com
Education
Northwest Missouri State University 1990 — 1993
Human Environmental Resources & Management
Sarah (Kehm) Wolf Sarah (Kehm) Wolf's West Interactive Experience September 2014 - Present
Job Client Services Manager at West Interactive
Industry Internet
Experience
West Interactive September 2014 - Present
West Interactive November 2013 - September 2014
PayPal March 2011 - August 2013
PayPal August 2008 - March 2011
PayPal February 2006 - August 2008
PayPal June 2005 - February 2006
PayPal December 2003 - June 2005
PayPal April 2003 - December 2003
Skills
Call Centers, Team Leadership, Customer Satisfaction, Cross-functional Team..., Customer Service, Quality Assurance, Customer Experience, Visio, Process Improvement, Microsoft Office, Analysis, Business Analysis, Microsoft Excel, Data Analysis, Management
Education
University of Iowa - Henry B. Tippie College of Business 1999 — 2002
Bachelor of Business Administration (BBA), Management and Organizations (emphasis in HR)
University of Iowa 1999 — 2002
Bachelor's Degree, Communication Studies
Bellevue University 2008 — 2009
Master of Arts (MA), Managment
West Interactive September 2014 - Present
West Interactive November 2013 - September 2014
PayPal March 2011 - August 2013
PayPal August 2008 - March 2011
PayPal February 2006 - August 2008
PayPal June 2005 - February 2006
PayPal December 2003 - June 2005
PayPal April 2003 - December 2003
Skills
Call Centers, Team Leadership, Customer Satisfaction, Cross-functional Team..., Customer Service, Quality Assurance, Customer Experience, Visio, Process Improvement, Microsoft Office, Analysis, Business Analysis, Microsoft Excel, Data Analysis, Management
Education
University of Iowa - Henry B. Tippie College of Business 1999 — 2002
Bachelor of Business Administration (BBA), Management and Organizations (emphasis in HR)
University of Iowa 1999 — 2002
Bachelor's Degree, Communication Studies
Bellevue University 2008 — 2009
Master of Arts (MA), Managment
Dana Czerwinski Dana Czerwinski's West Interactive Experience January 2010 - June 2011
Job Creative Thinker, High Energy, Seasoned Communicator, Innovative Leader
Industry Marketing and Advertising
Experience
ACI Worldwide September 2013 - June 2015
Red Branch Media May 2013 - September 2013
Waypoint Church June 2011 - March 2013
West Interactive January 2010 - June 2011
West Interactive February 2008 - January 2010
Trinity Church August 2004 - July 2007
Omaha Legal Copies 2003 - 2004
Education
Oral Roberts University 1998 — 2001
BS
Bellevue Christian Academy
ACI Worldwide September 2013 - June 2015
Red Branch Media May 2013 - September 2013
Waypoint Church June 2011 - March 2013
West Interactive January 2010 - June 2011
West Interactive February 2008 - January 2010
Trinity Church August 2004 - July 2007
Omaha Legal Copies 2003 - 2004
Education
Oral Roberts University 1998 — 2001
BS
Bellevue Christian Academy
Kathy Hahn - Eastman Kathy Hahn - Eastman's West Interactive Experience February 2006 - Present
Job Client Relationship Manager
Industry Telecommunications
Experience
West Interactive February 2006 - Present
Itrax February 1999 - February 2006
Skills
Telecommunications, IVR, Project Management, Call Centers, SaaS, Customer Satisfaction, Vendor Management, CRM, Cloud Computing, Mobile Devices, Unified Communications, Product Management, Account Management, Data Center, Pre-sales, Management, Salesforce.com, Telephony
Education
Bellevue University
BS, Business
West Interactive February 2006 - Present
Itrax February 1999 - February 2006
Skills
Telecommunications, IVR, Project Management, Call Centers, SaaS, Customer Satisfaction, Vendor Management, CRM, Cloud Computing, Mobile Devices, Unified Communications, Product Management, Account Management, Data Center, Pre-sales, Management, Salesforce.com, Telephony
Education
Bellevue University
BS, Business
Liz Mehuron Liz Mehuron's West Interactive Experience February 2014 - Present
Job Dialogue Designer at West Interactive
Industry Telecommunications
Experience
West Interactive February 2014 - Present
West Corporation May 2008 - Present
FirstComp Insurance October 2007 - May 2008
FirstComp Insurance July 2006 - October 2007
Skills
Instructional Design, Customer Service, Microsoft Office, PowerPoint, Word, Captivate, Outlook, Training, E-Learning, Hands-on Training, Software Documentation, Instructor-led Training, SharePoint, Visio, Microsoft Word
Education
Bellevue University
BS, Management
West Interactive February 2014 - Present
West Corporation May 2008 - Present
FirstComp Insurance October 2007 - May 2008
FirstComp Insurance July 2006 - October 2007
Skills
Instructional Design, Customer Service, Microsoft Office, PowerPoint, Word, Captivate, Outlook, Training, E-Learning, Hands-on Training, Software Documentation, Instructor-led Training, SharePoint, Visio, Microsoft Word
Education
Bellevue University
BS, Management
Dawn Velasco Dawn Velasco's West Interactive Experience January 2012 - Present
Job Dialogue Designer at West Interactive
Industry Telecommunications
Experience
West Interactive January 2012 - Present
West Interactive May 2011 - January 2012
Lutheran Family Services of Nebraska 2007 - December 2009
KETV April 2002 - November 2006
Union Pacific Railroad January 1997 - November 2006
Skills
Speech Recognition, IVR, Video Production, Video Editing, Video Camera, Technical Writing, Television Writing, Communication Skills
Education
College of Saint Mary 2005 — 2009
Bachelor of Arts (BA), Applied Psychology and Human Services, 3.95 GPA
West Interactive January 2012 - Present
West Interactive May 2011 - January 2012
Lutheran Family Services of Nebraska 2007 - December 2009
KETV April 2002 - November 2006
Union Pacific Railroad January 1997 - November 2006
Skills
Speech Recognition, IVR, Video Production, Video Editing, Video Camera, Technical Writing, Television Writing, Communication Skills
Education
College of Saint Mary 2005 — 2009
Bachelor of Arts (BA), Applied Psychology and Human Services, 3.95 GPA
Chad Fox Chad Fox's West Interactive Experience June 2001 - Present
Job Senior Systems Engineer at West Interactive
Industry Telecommunications
Experience
West Interactive June 2001 - Present
Saint Peter Public Access March 1997 - May 2001
Shoreland Country Club June 1993 - December 1996
Skills
Perl, Telephony, Analysis, C, Data Center, Firewalls, IP, IVR, Integration, Java, Linux, Network Security, Quality Assurance, Requirements Analysis, SDLC, SIP, SQL, Security, Software Development, Software Documentation, System Administration, TCP/IP, Telecommunications, Troubleshooting, Unix, VoIP
Education
Minnesota State University, Mankato 1995 — 2001
BS, Computer Science
West Interactive June 2001 - Present
Saint Peter Public Access March 1997 - May 2001
Shoreland Country Club June 1993 - December 1996
Skills
Perl, Telephony, Analysis, C, Data Center, Firewalls, IP, IVR, Integration, Java, Linux, Network Security, Quality Assurance, Requirements Analysis, SDLC, SIP, SQL, Security, Software Development, Software Documentation, System Administration, TCP/IP, Telecommunications, Troubleshooting, Unix, VoIP
Education
Minnesota State University, Mankato 1995 — 2001
BS, Computer Science
Felicia Weaver Felicia Weaver's West Interactive Experience December 1999 - May 2003
Job Account Executive, TSYS Merchant Solutions
Industry Banking
Experience
TSYS Merchant Solutions February 2010 - Present
TRANSGENOMIC INC May 2004 - February 2010
West Interactive December 1999 - May 2003
West Interactive 1999 - 2003
Vertrue, Inc October 1991 - December 1999
Skills
Sales Operations, Salesforce.com, CRM, Team Building, Analysis, Training, Sales, Leadership, Time Management, Management, Customer Service, B2B, Quality Assurance, Marketing, Cold Calling, Program Management
Education
Millard North High School 1985 — 1989
Metro Community College
Northwest Missouri State University
TSYS Merchant Solutions February 2010 - Present
TRANSGENOMIC INC May 2004 - February 2010
West Interactive December 1999 - May 2003
West Interactive 1999 - 2003
Vertrue, Inc October 1991 - December 1999
Skills
Sales Operations, Salesforce.com, CRM, Team Building, Analysis, Training, Sales, Leadership, Time Management, Management, Customer Service, B2B, Quality Assurance, Marketing, Cold Calling, Program Management
Education
Millard North High School 1985 — 1989
Metro Community College
Northwest Missouri State University
Stephen Gelman Stephen Gelman's West Interactive Experience August 2006 - October 2009
Job Senior Software Engineer at GoHealth
Industry Information Technology and Services
Experience
GoHealth September 2014 - Present
US Bank October 2010 - September 2014
Upp Technology Inc. November 2009 - October 2010
West Interactive August 2006 - October 2009
RR Donnelley February 2004 - August 2006
ProAlliance June 2001 - November 2003
Independent Professional Services January 2000 - June 2001
Peoples Energy January 1996 - December 1999
TM Floyd & Company April 1991 - February 1994
Automated Concepts Inc. September 1990 - March 1991
Skills
SDLC, Agile Methodologies, XML, SQL, C#, Software Project..., COBOL, Microsoft SQL Server, Unix, Business Analysis, Software Development, Integration, JCL, CICS, Data Modeling, Databases, T-SQL, Systems Analysis, Visual Basic, Software Documentation
Education
Northern Illinois University 1984 — 1986
B.S., Computer Science, Applied Data Processing
Purdue University 1980 — 1982
Mathematics and Computer Science
Evanston Township High School 1976 — 1980
HS Diploma
GoHealth September 2014 - Present
US Bank October 2010 - September 2014
Upp Technology Inc. November 2009 - October 2010
West Interactive August 2006 - October 2009
RR Donnelley February 2004 - August 2006
ProAlliance June 2001 - November 2003
Independent Professional Services January 2000 - June 2001
Peoples Energy January 1996 - December 1999
TM Floyd & Company April 1991 - February 1994
Automated Concepts Inc. September 1990 - March 1991
Skills
SDLC, Agile Methodologies, XML, SQL, C#, Software Project..., COBOL, Microsoft SQL Server, Unix, Business Analysis, Software Development, Integration, JCL, CICS, Data Modeling, Databases, T-SQL, Systems Analysis, Visual Basic, Software Documentation
Education
Northern Illinois University 1984 — 1986
B.S., Computer Science, Applied Data Processing
Purdue University 1980 — 1982
Mathematics and Computer Science
Evanston Township High School 1976 — 1980
HS Diploma
Erich Krueger's West Interactive Experience July 2010 - March 2012
Job Enterprise Information Security Manager at West Corporation
Industry Accounting
Experience
West Corporation October 2011 - Present
West Interactive July 2010 - March 2012
West Corporation November 2008 - June 2011
Marriott International May 2008 - November 2008
Marriott 2008 - 2008
Continuum Worldwide 2007 - 2008
continuum worldwide 2007 - 2008
RSM McGladrey August 2005 - August 2007
KPMG Advisory September 2003 - August 2005
Nortel Networks 1999 - 2003
Skills
Information Security, Process Improvement, Business Analysis, Vendor Management, Project Management, Security, Analysis, Change Management, Program Management, PCI DSS, Information Technology, NeXpose, Metasploit, Penetration Testing, Firewalls, IPS, Management, Disaster Recovery, IT Management, Enterprise Software, Security Awareness, Business Continuity, SAS70, Information Security..., Data Center, CISSP, Integration, Vulnerability Management, IT Audit, Vulnerability Assessment, Network Security, Governance, Data Security, Security Audits, Computer Security, IT Strategy, ITIL
Education
Bellevue University 2003 — 2004
Bachelor of Science, Business Administration, Management and Operations
US Air Force Academy 1994 — 1996
None, Mechanical Engineering
West Corporation October 2011 - Present
West Interactive July 2010 - March 2012
West Corporation November 2008 - June 2011
Marriott International May 2008 - November 2008
Marriott 2008 - 2008
Continuum Worldwide 2007 - 2008
continuum worldwide 2007 - 2008
RSM McGladrey August 2005 - August 2007
KPMG Advisory September 2003 - August 2005
Nortel Networks 1999 - 2003
Skills
Information Security, Process Improvement, Business Analysis, Vendor Management, Project Management, Security, Analysis, Change Management, Program Management, PCI DSS, Information Technology, NeXpose, Metasploit, Penetration Testing, Firewalls, IPS, Management, Disaster Recovery, IT Management, Enterprise Software, Security Awareness, Business Continuity, SAS70, Information Security..., Data Center, CISSP, Integration, Vulnerability Management, IT Audit, Vulnerability Assessment, Network Security, Governance, Data Security, Security Audits, Computer Security, IT Strategy, ITIL
Education
Bellevue University 2003 — 2004
Bachelor of Science, Business Administration, Management and Operations
US Air Force Academy 1994 — 1996
None, Mechanical Engineering
Beth Schmidt's West Interactive Experience 1997 - 1997
Job VP, Business Process & Project Mgmt at Mutual of Omaha
Industry Insurance
Experience
Mutual of Omaha November 2008 - Present
Farm Credit Services of America May 2003 - 2008
Inacom/Compaq/HP 1997 - April 2003
Inacom 1997 - 2003
West Interactive 1997 - 1997
Wiese Research Associates 1991 - 1996
Skills
Business Analysis, Agile Methodologies, SDLC, Agile Project Management, Scrum, Process Improvement, Requirements Gathering, Visio, Program Management, Software Project..., Requirements Analysis, Software Documentation, Project Management, SharePoint, Kanban, Microsoft SQL Server, Leadership, Software Development, Mentoring, Business Process, Business Process..., Project Portfolio..., Quality Assurance, Vendor Management, Change Management
Education
Drake University 2007 — 2009
Masters, Adult Learning and Organizational Performance
University of Nebraska at Omaha
Bachelor of Arts, Computer Science
Mutual of Omaha November 2008 - Present
Farm Credit Services of America May 2003 - 2008
Inacom/Compaq/HP 1997 - April 2003
Inacom 1997 - 2003
West Interactive 1997 - 1997
Wiese Research Associates 1991 - 1996
Skills
Business Analysis, Agile Methodologies, SDLC, Agile Project Management, Scrum, Process Improvement, Requirements Gathering, Visio, Program Management, Software Project..., Requirements Analysis, Software Documentation, Project Management, SharePoint, Kanban, Microsoft SQL Server, Leadership, Software Development, Mentoring, Business Process, Business Process..., Project Portfolio..., Quality Assurance, Vendor Management, Change Management
Education
Drake University 2007 — 2009
Masters, Adult Learning and Organizational Performance
University of Nebraska at Omaha
Bachelor of Arts, Computer Science
Jerry Annin Jerry Annin's West Interactive Experience 2004 - July 2013
Job Systems Engineering, Software Engineering, Management
Industry Information Technology and Services
Experience
Union Pacific Railroad July 2013 - Present
West Interactive 2004 - July 2013
West Interactive 1997 - 2004
West Interactive 1995 - 1997
Dell Perot Systems 1992 - 1995
Skills
IVR, Perl, Software Development, Apache, Unix, Tomcat, VoIP, Eclipse, Linux, Java, Telecommunications, VXML, Mobile Devices, Software Design, Shell Scripting, SQL, Subversion, Unix Shell Scripting, System Architecture, PHP, Speech Recognition, CTI, Telephony, Integration, Virtualization, JSP, SIP, TCP/IP, Unified Communications, TTS, Informix, Git, HTML, Database Design, ECMAScript, C, TDM, SSH, Software Engineering, Voice Biometrics, VMware, Agile Methodolgy, Long-term Customer..., Agile Methodologies
Education
Creighton University 1999 — 2000
Certification, Electronic Commerce
University of Nebraska-Lincoln 1989 — 1992
N/A, Computer Science Engineering
Union Pacific Railroad July 2013 - Present
West Interactive 2004 - July 2013
West Interactive 1997 - 2004
West Interactive 1995 - 1997
Dell Perot Systems 1992 - 1995
Skills
IVR, Perl, Software Development, Apache, Unix, Tomcat, VoIP, Eclipse, Linux, Java, Telecommunications, VXML, Mobile Devices, Software Design, Shell Scripting, SQL, Subversion, Unix Shell Scripting, System Architecture, PHP, Speech Recognition, CTI, Telephony, Integration, Virtualization, JSP, SIP, TCP/IP, Unified Communications, TTS, Informix, Git, HTML, Database Design, ECMAScript, C, TDM, SSH, Software Engineering, Voice Biometrics, VMware, Agile Methodolgy, Long-term Customer..., Agile Methodologies
Education
Creighton University 1999 — 2000
Certification, Electronic Commerce
University of Nebraska-Lincoln 1989 — 1992
N/A, Computer Science Engineering
Rick Potratz Rick Potratz's West Interactive Experience July 1997 - March 2000
Job Web Development Professional
Industry Information Technology and Services
Experience
Magnolia Web Development March 2010 - Present
Roar Media 2009 - Present
Phi Theta Kappa May 2005 - March 2010
Cellular South March 2000 - May 2005
West Interactive July 1997 - March 2000
U.S. Air Force March 1990 - July 1997
Skills
Wordpress, PHP, CSS, MySQL, SQL, Apache, AJAX, XML, Drupal, Joomla, Java, Magento, Oracle, Informix, ExpressionEngine, Web Services, Microsoft SQL Server, WordPress, Web Applications, E-commerce, SEO, Web Design, User Interface, HTML, Software Development, XHTML, HTML 5, Web Development, Open Source, jQuery, CMS, Git, JavaScript, HTML5, Programming, Linux, Databases
Education
City Colleges of Chicago(Overseas) 1987 — 1988
N/A, Education
Arizona State University 1986 — 1987
Heidelberg American High School 1984 — 1986
H.S. Diploma, General Studies
Belton High School 1983 — 1984
Magnolia Web Development March 2010 - Present
Roar Media 2009 - Present
Phi Theta Kappa May 2005 - March 2010
Cellular South March 2000 - May 2005
West Interactive July 1997 - March 2000
U.S. Air Force March 1990 - July 1997
Skills
Wordpress, PHP, CSS, MySQL, SQL, Apache, AJAX, XML, Drupal, Joomla, Java, Magento, Oracle, Informix, ExpressionEngine, Web Services, Microsoft SQL Server, WordPress, Web Applications, E-commerce, SEO, Web Design, User Interface, HTML, Software Development, XHTML, HTML 5, Web Development, Open Source, jQuery, CMS, Git, JavaScript, HTML5, Programming, Linux, Databases
Education
City Colleges of Chicago(Overseas) 1987 — 1988
N/A, Education
Arizona State University 1986 — 1987
Heidelberg American High School 1984 — 1986
H.S. Diploma, General Studies
Belton High School 1983 — 1984
Edgar Leon's West Interactive Experience August 2006 - October 2009
Job Voice Interaction Expert @ Translucida Inc.
Industry Information Technology and Services
Experience
Translucida Inc. June 2008 - Present
West Interactive August 2006 - October 2009
IBM March 2005 - July 2006
NETCOM VOICE TECH/NETCOM SISTEMAS July 1997 - September 2005
Siemens Nixdorf 1993 - 1996
Skills
Voice User Interface..., Nuance, TTS, Speech Recognition, Natural Language..., CTI, ECMAScript, IVR, Call Routing, CCXML, Dialogic, SS7, RightNow, Speech Analytics, Speech Technology, Call Center, Integration, Programming, Unix, SQL, MySQL, XML, Java, Business Analysis, Software Development, C++, Team Leadership, VoIP, Telecommunications, Software Project..., Call Centers, Telephony, VXML, Databases
Education
The Johns Hopkins University 2015 — 2015
Specialization, Data Science
Creighton University 2008 — 2010
Master, MBA / MS-ITM
IESA 2003 — 2004
Bussiness Administration
Universidad Rafael Urdaneta 1985 — 1991
Bachelor's degree, Computer Engineering
Colegio San Vicente de Paul
Translucida Inc. June 2008 - Present
West Interactive August 2006 - October 2009
IBM March 2005 - July 2006
NETCOM VOICE TECH/NETCOM SISTEMAS July 1997 - September 2005
Siemens Nixdorf 1993 - 1996
Skills
Voice User Interface..., Nuance, TTS, Speech Recognition, Natural Language..., CTI, ECMAScript, IVR, Call Routing, CCXML, Dialogic, SS7, RightNow, Speech Analytics, Speech Technology, Call Center, Integration, Programming, Unix, SQL, MySQL, XML, Java, Business Analysis, Software Development, C++, Team Leadership, VoIP, Telecommunications, Software Project..., Call Centers, Telephony, VXML, Databases
Education
The Johns Hopkins University 2015 — 2015
Specialization, Data Science
Creighton University 2008 — 2010
Master, MBA / MS-ITM
IESA 2003 — 2004
Bussiness Administration
Universidad Rafael Urdaneta 1985 — 1991
Bachelor's degree, Computer Engineering
Colegio San Vicente de Paul
Anna Studer's West Interactive Experience June 2013 - Present
Job Client Services Relationship Manager at West Interactive
Industry Information Technology and Services
Experience
West Interactive June 2013 - Present
West Corporation May 2010 - June 2013
West Corporation October 2010 - June 2011
Sitel January 2007 - December 2010
Sitel January 2004 - January 2007
Sitel January 2003 - January 2004
Skills
Coaching, Training, Call Center, Program Management, Employee Training, Telecommunications, Customer Experience, Vendor Management, CRM, Call Centers, Sales, Customer Retention, Customer Satisfaction, Account Management, Team Management, Outsourcing, Operations Management, Team Leadership, Performance Management, BPO, Process Improvement
Education
Bellevue University
Bachelor of Science, Business
West Interactive June 2013 - Present
West Corporation May 2010 - June 2013
West Corporation October 2010 - June 2011
Sitel January 2007 - December 2010
Sitel January 2004 - January 2007
Sitel January 2003 - January 2004
Skills
Coaching, Training, Call Center, Program Management, Employee Training, Telecommunications, Customer Experience, Vendor Management, CRM, Call Centers, Sales, Customer Retention, Customer Satisfaction, Account Management, Team Management, Outsourcing, Operations Management, Team Leadership, Performance Management, BPO, Process Improvement
Education
Bellevue University
Bachelor of Science, Business
Drue Councill's West Interactive Experience 2002 - 2007
Job
Industry Consumer Services
Experience
PayPal March 2007 - March 2011
West Corporation June 2002 - March 2007
West Interactive 2002 - 2007
Skills
IVR, Product Management, Management, Telephony, Contact Centers, Analytics, E-commerce, Project Management, Customer Experience, CTI, Speech Recognition, Business Analysis, Agile Methodologies, Telecommunications, Scrum, Call Center, Vendor Management, Cross-functional Team..., Call Centers, Mobile Payments, Mobile Commerce, Visio
Education
Creighton University 1994 — 1998
PayPal March 2007 - March 2011
West Corporation June 2002 - March 2007
West Interactive 2002 - 2007
Skills
IVR, Product Management, Management, Telephony, Contact Centers, Analytics, E-commerce, Project Management, Customer Experience, CTI, Speech Recognition, Business Analysis, Agile Methodologies, Telecommunications, Scrum, Call Center, Vendor Management, Cross-functional Team..., Call Centers, Mobile Payments, Mobile Commerce, Visio
Education
Creighton University 1994 — 1998
Julie Weishahn's West Interactive Experience 1994 - 2007
Job Experienced in Client Account Management
Industry Telecommunications
Experience
West Interactive 1994 - 2007
West Corporation 1993 - 2007
Education
Northwest Missouri State University 1988 — 1992
West Interactive 1994 - 2007
West Corporation 1993 - 2007
Education
Northwest Missouri State University 1988 — 1992
Tadd Martin's West Interactive Experience 2005 - 2007
Job Project Manager I, Assistant Vice President Bank of the West CSG
Industry Banking
Experience
Premier Volleyball 2005 - Present
Alorica 2015 - July 2015
Creighton University May 2007 - March 2015
West Interactive 2005 - 2007
West Corporation 2002 - 2005
First Data Corporation November 1996 - December 2001
Skills
Program Management, Project Management, Team Building, Leadership, Training, Networking, Customer Service, Team Leadership, Personality, Problem Solving, Microsoft Office, Telecommunications, Process Improvement, Software Documentation, Change Management, IT Management, ITIL, Social Media, Information Technology, Time Management, System Administration, Call Centers, Leadership Development, Analysis, Visio, Data Analysis, SharePoint
Education
Creighton University 2007 — 2015
Bachelor of Arts (B.A.), Organizational Communications
Millard South 1990 — 1993
Diploma
Premier Volleyball 2005 - Present
Alorica 2015 - July 2015
Creighton University May 2007 - March 2015
West Interactive 2005 - 2007
West Corporation 2002 - 2005
First Data Corporation November 1996 - December 2001
Skills
Program Management, Project Management, Team Building, Leadership, Training, Networking, Customer Service, Team Leadership, Personality, Problem Solving, Microsoft Office, Telecommunications, Process Improvement, Software Documentation, Change Management, IT Management, ITIL, Social Media, Information Technology, Time Management, System Administration, Call Centers, Leadership Development, Analysis, Visio, Data Analysis, SharePoint
Education
Creighton University 2007 — 2015
Bachelor of Arts (B.A.), Organizational Communications
Millard South 1990 — 1993
Diploma
Kathy Marble's West Interactive Experience 2000 - Present
Job Sr. IT Project Manager and PMP
Industry Information Technology and Services
Experience
West August 2005 - Present
West Interactive 2000 - Present
Skills
PMP, SDLC, Vendor Management, Software Project..., Visio, Requirements Analysis, Data Center, Telecommunications, Project Management, Integration, Project Planning, Management, Agile Project Management, PMO, IT Management, Disaster Recovery, Project Portfolio..., MS Project, Program Management, ITIL, Business Analysis, SharePoint, Process Improvement, Software Documentation, Requirements Gathering, IT Strategy, Service Delivery, Enterprise Architecture, Business Process..., Information Technology, Business Process, Outsourcing, IVR, Cross-functional Team..., Agile Methodologies, Business Intelligence, Software Development, Call Centers, Resource Management, IT Service Management, Security, Cloud Computing, Project Delivery, Testing, Client Relations, Customer Relations
Education
Creighton University 1990 — 1995
West August 2005 - Present
West Interactive 2000 - Present
Skills
PMP, SDLC, Vendor Management, Software Project..., Visio, Requirements Analysis, Data Center, Telecommunications, Project Management, Integration, Project Planning, Management, Agile Project Management, PMO, IT Management, Disaster Recovery, Project Portfolio..., MS Project, Program Management, ITIL, Business Analysis, SharePoint, Process Improvement, Software Documentation, Requirements Gathering, IT Strategy, Service Delivery, Enterprise Architecture, Business Process..., Information Technology, Business Process, Outsourcing, IVR, Cross-functional Team..., Agile Methodologies, Business Intelligence, Software Development, Call Centers, Resource Management, IT Service Management, Security, Cloud Computing, Project Delivery, Testing, Client Relations, Customer Relations
Education
Creighton University 1990 — 1995
Denise Moser's West Interactive Experience 2006 - 2011
Job Owner at Seniors Helping Seniors Greater Omaha
Industry Hospital & Health Care
Experience
Seniors Helping Seniors - Greater Omaha June 2015 - Present
Aureus Group August 2014 - May 2015
West Corporation 2011 - 2014
West Interactive 2006 - 2011
ConAgra Foods 2002 - 2004
ConAgra Foods 2000 - 2002
APAC Customer Services 1996 - 2000
Skills
Business Analysis, Process Improvement, Vendor Management, Business Intelligence, Business Process..., SDLC, Visio, Business Process
Education
Colorado Technical University
Bachelor of Science (BS), Financial Forensics
Seniors Helping Seniors - Greater Omaha June 2015 - Present
Aureus Group August 2014 - May 2015
West Corporation 2011 - 2014
West Interactive 2006 - 2011
ConAgra Foods 2002 - 2004
ConAgra Foods 2000 - 2002
APAC Customer Services 1996 - 2000
Skills
Business Analysis, Process Improvement, Vendor Management, Business Intelligence, Business Process..., SDLC, Visio, Business Process
Education
Colorado Technical University
Bachelor of Science (BS), Financial Forensics
Paul Kavulak's West Interactive Experience 1996 - 2004
Job Owner, Nebraska Brewing Company
Industry Food & Beverages
Experience
Nebraska Brewing Company SVP Enterprise Technology IntegrationWest Corporation2006 - 2007
West Corporation 2004 - 2006
West Interactive 1996 - 2004
Prairie Systems January 1994 - February 1996
First Data Corporation November 1987 - January 1994
Education
Bellevue University 1990 — 1991
Bachelor's, Business Management
University of Nebraska at Omaha 1987 — 1990
Electronics Engineering
Nebraska Brewing Company SVP Enterprise Technology IntegrationWest Corporation2006 - 2007
West Corporation 2004 - 2006
West Interactive 1996 - 2004
Prairie Systems January 1994 - February 1996
First Data Corporation November 1987 - January 1994
Education
Bellevue University 1990 — 1991
Bachelor's, Business Management
University of Nebraska at Omaha 1987 — 1990
Electronics Engineering
Veeresh Kolluru's West Interactive Experience July 2010 - Present
Job Systems Architect at West Corporation
Industry Computer Software
Experience
West Interactive July 2010 - Present
TuVox December 2009 - July 2010
TuVox August 2005 - December 2009
TuVox July 2002 - August 2005
Cisco Systems December 2000 - September 2001
Satyam Computer Services 1998 - 2000
Skills
Software Development, SaaS, Java, Integration, Cross-functional Team..., Product Development, Agile Methodologies, Perl, Agile Project Management, Linux, SIP, Telecommunications, Product Management, Enterprise Software, Mobile Devices, SDLC, WSO2, C++, Node.js, AngularJS, Ember.js, Kafka, Storm, Mahout
Education
Nagarjuna University 1993 — 1997
Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering
St Johns High School, Gannavaram 1987 — 1991
Little Citizens 1981 — 1991
Vignan
West Interactive July 2010 - Present
TuVox December 2009 - July 2010
TuVox August 2005 - December 2009
TuVox July 2002 - August 2005
Cisco Systems December 2000 - September 2001
Satyam Computer Services 1998 - 2000
Skills
Software Development, SaaS, Java, Integration, Cross-functional Team..., Product Development, Agile Methodologies, Perl, Agile Project Management, Linux, SIP, Telecommunications, Product Management, Enterprise Software, Mobile Devices, SDLC, WSO2, C++, Node.js, AngularJS, Ember.js, Kafka, Storm, Mahout
Education
Nagarjuna University 1993 — 1997
Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering
St Johns High School, Gannavaram 1987 — 1991
Little Citizens 1981 — 1991
Vignan
Claudia Blaksley's West Interactive Experience October 1990 - May 1999
Job Strategic Marketing Manager at Working Solutions
Industry Telecommunications
Experience
OfficeMax May 1999 - June 2007
West Interactive October 1990 - May 1999
Education
Inver Hills Community College 1972 — 1974
Park High 1968 — 1971
general
OfficeMax May 1999 - June 2007
West Interactive October 1990 - May 1999
Education
Inver Hills Community College 1972 — 1974
Park High 1968 — 1971
general
Dave Hornstein's West Interactive Experience May 2009 - August 2011
Job Business Analyst at Strategic Health Solutions
Industry Information Technology and Services
Experience
Strategic Health Solutions December 2014 - May 2015
The Edge Sports Bar and Grill September 2013 - December 2014
Solutionary December 2012 - August 2013
Total Systems June 2012 - August 2012
Markel Corporation September 2011 - May 2012
West Interactive May 2009 - August 2011
First Data Voice Services February 1999 - January 2009
Skills
Quality Assurance, Business Analysis, Business Strategy, Unix, XML, Management, Training, .NET, IVR, Vendor Management, Web Applications, Requirements Analysis, Process Improvement, Software Project..., Integration, Visio, Testing, SQL, SDLC, Project Management, Product Management, Cross-functional Team..., Agile Methodologies, Business Intelligence, Business Process...
Education
Bellevue University 2004 — 2006
Bachelors of Science, Management Information Systems
Iowa Western 2003 — 2003
Certificate, Information Technology Specialist
Iowa Western 2000 — 2003
Associates of Applied Science, Computer Programming
Creighton University 1998 — 1998
Certificate, Mainframe COBOL Programming
Strategic Health Solutions December 2014 - May 2015
The Edge Sports Bar and Grill September 2013 - December 2014
Solutionary December 2012 - August 2013
Total Systems June 2012 - August 2012
Markel Corporation September 2011 - May 2012
West Interactive May 2009 - August 2011
First Data Voice Services February 1999 - January 2009
Skills
Quality Assurance, Business Analysis, Business Strategy, Unix, XML, Management, Training, .NET, IVR, Vendor Management, Web Applications, Requirements Analysis, Process Improvement, Software Project..., Integration, Visio, Testing, SQL, SDLC, Project Management, Product Management, Cross-functional Team..., Agile Methodologies, Business Intelligence, Business Process...
Education
Bellevue University 2004 — 2006
Bachelors of Science, Management Information Systems
Iowa Western 2003 — 2003
Certificate, Information Technology Specialist
Iowa Western 2000 — 2003
Associates of Applied Science, Computer Programming
Creighton University 1998 — 1998
Certificate, Mainframe COBOL Programming
Clare Haats's West Interactive Experience 2005 - 2006
Job Core Service Analyst, Customer Operations at First Data Corporation
Industry Financial Services
Experience
First Data Corporation August 2006 - Present
West Interactive 2005 - 2006
CSG Systems 1998 - 2003
Education
Northwest Missouri State University 1990 — 1993
First Data Corporation August 2006 - Present
West Interactive 2005 - 2006
CSG Systems 1998 - 2003
Education
Northwest Missouri State University 1990 — 1993
Keith Twombley's West Interactive Experience February 2006 - June 2006
Job Quite possibly the world's most humble man.
Industry Information Technology and Services
Experience
Homesteaders Life Company November 2013 - August 2015
Aviva Life Insurance Company March 2011 - November 2013
Iowa Dept of Public Defense 2008 - March 2011
Palisade Systems, Inc June 2006 - March 2008
West Interactive February 2006 - June 2006
USDA 2005 - 2005
Skills
Perl, PHP, Databases, Shell Scripting, Scripting, SQL, Microsoft SQL Server, Linux, Network Security, Apache, Java, Security, Windows, MySQL, Virtualization, HTML, C++, Unix, C, R, RT, Security Incident..., Software Development, Metrics, Social Networking, Information Security, Computer Security, IT Security Operations, Technical Documentation, Information Security..., Firewalls
Education
Iowa State University 1998 — 2005
Bachelor of Science (BS), Computer Science
Iowa State University 1998 — 2005
B.S., Computer Science, Philosophy
East High School, Des Moines
Homesteaders Life Company November 2013 - August 2015
Aviva Life Insurance Company March 2011 - November 2013
Iowa Dept of Public Defense 2008 - March 2011
Palisade Systems, Inc June 2006 - March 2008
West Interactive February 2006 - June 2006
USDA 2005 - 2005
Skills
Perl, PHP, Databases, Shell Scripting, Scripting, SQL, Microsoft SQL Server, Linux, Network Security, Apache, Java, Security, Windows, MySQL, Virtualization, HTML, C++, Unix, C, R, RT, Security Incident..., Software Development, Metrics, Social Networking, Information Security, Computer Security, IT Security Operations, Technical Documentation, Information Security..., Firewalls
Education
Iowa State University 1998 — 2005
Bachelor of Science (BS), Computer Science
Iowa State University 1998 — 2005
B.S., Computer Science, Philosophy
East High School, Des Moines
Lokesh Garg's West Interactive Experience February 2014 - Present
Job VP of Business Performance at West Interactive
Industry Transportation/Trucking/Railroad
Experience
West Interactive February 2014 - Present
GE Transportation May 2011 - January 2014
GE Transportation November 2009 - April 2011
GE Transportation March 2007 - October 2009
GE Transportation June 2005 - February 2007
GE Transportation February 2004 - May 2005
GE Transportation November 2001 - January 2004
GE Transportation January 1999 - October 2001
Skills
Lean Manufacturing, Six Sigma, Strategy, Team Leadership, Leadership
Education
University of Wisconsin-Eau Claire 2003 — 2005
Masters, Business Administration
Illinois Institute of Technology 1996 — 1999
West Interactive February 2014 - Present
GE Transportation May 2011 - January 2014
GE Transportation November 2009 - April 2011
GE Transportation March 2007 - October 2009
GE Transportation June 2005 - February 2007
GE Transportation February 2004 - May 2005
GE Transportation November 2001 - January 2004
GE Transportation January 1999 - October 2001
Skills
Lean Manufacturing, Six Sigma, Strategy, Team Leadership, Leadership
Education
University of Wisconsin-Eau Claire 2003 — 2005
Masters, Business Administration
Illinois Institute of Technology 1996 — 1999
Tad Deja's West Interactive Experience July 2011 - August 2013
Job Sr. eChannels Program Manager at ComEd
Industry Utilities
Experience
ComEd August 2013 - Present
West Interactive July 2011 - August 2013
West Interactive April 2006 - July 2011
West Interactive January 2005 - April 2006
West Interactive August 2002 - January 2005
Adecco Staffing, USA January 2002 - August 2002
Call Interactive October 2000 - January 2002
Call Interactive February 2000 - October 2000
Call Interactive April 1999 - February 2000
Skills
IVR, Customer Service, Process Improvement, SQL, Software Project..., Troubleshooting, Unix, VoIP, Telecommunications, Testing, Linux, Quality Assurance, Visio, Data Center, Business Analysis, Integration, TCP/IP, Disaster Recovery, Call Centers, Telephony, Vendor Management, Windows, CTI, IT Management, Perl, Leadership, SDLC, Speech Recognition, Software Development, SIP, Software Documentation, Genesys, Informix, Requirements Analysis, Gas, Youth Development, Sports, Video Production, Relocation, Poka Yoke, Social Networking, Tourism, Youth Mentoring, Civil Litigation, Knitwear, Youth Work, Yoga, Food & Beverage
Education
Peru State College 1991 — 1996
Bachelor of Science (BS), Mathematics
ComEd August 2013 - Present
West Interactive July 2011 - August 2013
West Interactive April 2006 - July 2011
West Interactive January 2005 - April 2006
West Interactive August 2002 - January 2005
Adecco Staffing, USA January 2002 - August 2002
Call Interactive October 2000 - January 2002
Call Interactive February 2000 - October 2000
Call Interactive April 1999 - February 2000
Skills
IVR, Customer Service, Process Improvement, SQL, Software Project..., Troubleshooting, Unix, VoIP, Telecommunications, Testing, Linux, Quality Assurance, Visio, Data Center, Business Analysis, Integration, TCP/IP, Disaster Recovery, Call Centers, Telephony, Vendor Management, Windows, CTI, IT Management, Perl, Leadership, SDLC, Speech Recognition, Software Development, SIP, Software Documentation, Genesys, Informix, Requirements Analysis, Gas, Youth Development, Sports, Video Production, Relocation, Poka Yoke, Social Networking, Tourism, Youth Mentoring, Civil Litigation, Knitwear, Youth Work, Yoga, Food & Beverage
Education
Peru State College 1991 — 1996
Bachelor of Science (BS), Mathematics
Julie Wajda's West Interactive Experience May 2014 - Present
Job Sr Product Development Manager
Industry Information Services
Experience
West Interactive May 2014 - Present
First Data Solutions, First Data Corporation 2009 - 2013
First Data Solutions 2007 - 2009
First Data Resources 2005 - 2007
First Data Resources 2002 - 2005
First Data Solutions 1995 - 2002
First Data Solutions 1991 - 1995
Skills
Product Development, Software Development, Marketing, Risk Management, Marketing Strategy, Sales, Change Management, CRM, Product Marketing, Leadership, Team Leadership, SaaS, Requirements Analysis, Team Building, Negotiation, Business Intelligence, Start-ups, Business Process..., Customer Service, Integration, Agile Methodologies, Electronic Payments, Product Management, Management, Business Analysis, Payments, Account Management, Project Management, Credit Cards, Payment Card Processing, Cross-functional Team...
Education
Hastings College
Bachelor of Arts, Computer Science with Science and Business Emphasis
Wayne State College
West Interactive May 2014 - Present
First Data Solutions, First Data Corporation 2009 - 2013
First Data Solutions 2007 - 2009
First Data Resources 2005 - 2007
First Data Resources 2002 - 2005
First Data Solutions 1995 - 2002
First Data Solutions 1991 - 1995
Skills
Product Development, Software Development, Marketing, Risk Management, Marketing Strategy, Sales, Change Management, CRM, Product Marketing, Leadership, Team Leadership, SaaS, Requirements Analysis, Team Building, Negotiation, Business Intelligence, Start-ups, Business Process..., Customer Service, Integration, Agile Methodologies, Electronic Payments, Product Management, Management, Business Analysis, Payments, Account Management, Project Management, Credit Cards, Payment Card Processing, Cross-functional Team...
Education
Hastings College
Bachelor of Arts, Computer Science with Science and Business Emphasis
Wayne State College
Nick Osborne's West Interactive Experience February 2008 - March 2013
Job IM Supervisor Field Services Support at Kiewit
Industry Information Services
Experience
Kiewit October 2014 - Present
Kiewit March 2014 - October 2014
Solutionary March 2013 - March 2014
West Interactive February 2008 - March 2013
West Corporation August 2006 - February 2008
West Telemarketing August 2005 - August 2006
West Corporation July 2004 - August 2005
Cox Business Services November 1999 - March 2003
Skills
Product Management, Vendor Management, CRM, Competitive Analysis, Project Management, Call Centers, Call Center, Management, SaaS, Requirements Analysis, Sales Operations, Team Leadership, Integration, Social Media, Quality Assurance, Program Management, Training, Telecommunications, Microsoft Office, Voice of the Customer, Troubleshooting, Mobile Devices, Strategic Partnerships, Marketing, Unified Communications, Product Strategy, Product Requirements, Product Marketing, Technology Partnerships, Cross-functional Team..., Leadership, IVR, Analytics, Enterprise Software, Product Development, Professional Services, Go-to-market Strategy, Salesforce.com, Outsourcing, Data Center, Cloud Computing, Customer Experience, Technical Support, Support Management
Education
Capella University 2005 — 2007
BS, Business Management
Mount Michael High School 1993 — 1997
Kiewit October 2014 - Present
Kiewit March 2014 - October 2014
Solutionary March 2013 - March 2014
West Interactive February 2008 - March 2013
West Corporation August 2006 - February 2008
West Telemarketing August 2005 - August 2006
West Corporation July 2004 - August 2005
Cox Business Services November 1999 - March 2003
Skills
Product Management, Vendor Management, CRM, Competitive Analysis, Project Management, Call Centers, Call Center, Management, SaaS, Requirements Analysis, Sales Operations, Team Leadership, Integration, Social Media, Quality Assurance, Program Management, Training, Telecommunications, Microsoft Office, Voice of the Customer, Troubleshooting, Mobile Devices, Strategic Partnerships, Marketing, Unified Communications, Product Strategy, Product Requirements, Product Marketing, Technology Partnerships, Cross-functional Team..., Leadership, IVR, Analytics, Enterprise Software, Product Development, Professional Services, Go-to-market Strategy, Salesforce.com, Outsourcing, Data Center, Cloud Computing, Customer Experience, Technical Support, Support Management
Education
Capella University 2005 — 2007
BS, Business Management
Mount Michael High School 1993 — 1997
David Scheet's West Interactive Experience January 2002 - January 2009
Job Solutions Architect
Industry Telecommunications
Experience
West Corporation May 2014 - Present
West Notifications Group January 2009 - May 2014
West Interactive January 2002 - January 2009
Skills
IVR, Unix, Speech Recognition, Telephony, Telecommunications, Informix, VoIP, Perl, Vendor Management, SQL, Data Center, Software Project..., Integration, SDLC, Java, IT Management, Software Development, Call Center, TTS, Linux, Requirements Analysis, Troubleshooting, VXML, CTI, Solution Architecture, Shell Scripting, Unix Shell Scripting, Business Analysis, Management, Atlassian JIRA, Visio, Avaya, Call Centers, Disaster Recovery, SIP
Education
Northwest Missouri State University 1998 — 2002
BS, Computer Science
West Corporation May 2014 - Present
West Notifications Group January 2009 - May 2014
West Interactive January 2002 - January 2009
Skills
IVR, Unix, Speech Recognition, Telephony, Telecommunications, Informix, VoIP, Perl, Vendor Management, SQL, Data Center, Software Project..., Integration, SDLC, Java, IT Management, Software Development, Call Center, TTS, Linux, Requirements Analysis, Troubleshooting, VXML, CTI, Solution Architecture, Shell Scripting, Unix Shell Scripting, Business Analysis, Management, Atlassian JIRA, Visio, Avaya, Call Centers, Disaster Recovery, SIP
Education
Northwest Missouri State University 1998 — 2002
BS, Computer Science
Gregory Vallier's West Interactive Experience November 2010 - September 2012
Job Software Development Manager at Woodmen Life
Industry Information Technology and Services
Experience
Woodmen Insurance September 2012 - Present
West Interactive November 2010 - September 2012
Client Resources, Inc. (Ameritas) April 2009 - August 2010
Client Resources, Inc. 2008 - 2010
Independent Consultant February 2009 - April 2009
TD Ameritrade January 2008 - April 2009
ConAgra 2009 - 2009
ConAgra Foods April 2007 - January 2008
Planet Consulting 2007 - 2007
Wells Fargo Financial March 2005 - November 2006
Skills
Integration, Business Intelligence, Program Management, SharePoint, Project Management, MS Project, Software Development, Management, Databases, Enterprise Software, Leadership, Project Planning, Analysis, SAP, Business Strategy, SDLC, Vendor Management
Education
Bellevue University 1994 — 1997
BSBA
ICAN
ICAN
ICAN
Woodmen Insurance September 2012 - Present
West Interactive November 2010 - September 2012
Client Resources, Inc. (Ameritas) April 2009 - August 2010
Client Resources, Inc. 2008 - 2010
Independent Consultant February 2009 - April 2009
TD Ameritrade January 2008 - April 2009
ConAgra 2009 - 2009
ConAgra Foods April 2007 - January 2008
Planet Consulting 2007 - 2007
Wells Fargo Financial March 2005 - November 2006
Skills
Integration, Business Intelligence, Program Management, SharePoint, Project Management, MS Project, Software Development, Management, Databases, Enterprise Software, Leadership, Project Planning, Analysis, SAP, Business Strategy, SDLC, Vendor Management
Education
Bellevue University 1994 — 1997
BSBA
ICAN
ICAN
ICAN
David Archbold's West Interactive Experience July 2000 - September 2000
Job Operational Engineer II at CSG International
Industry Telecommunications
Experience
CSG International March 2014 - Present
CSG International July 2011 - Present
West Corporation June 2010 - June 2012
West Corporation August 2006 - September 2010
West Corporation September 2000 - August 2006
West Interactive July 2000 - September 2000
West Telemarketing January 1999 - July 2000
West Telemarketing August 1997 - January 1999
West Telemarketing December 1996 - August 1997
Skills
IVR, Perl, Linux, System Administration, SharePoint, SQL, Microsoft SQL Server, Call Center, MySQL, Telecommunications, Process Improvement, Unix, TCP/IP, Troubleshooting, Data Center, Software Project..., BMC Remedy, XML, Apache, Technical Support, .NET, PHP, JavaScript, CSS, VB.NET, C#, Objective-C, iOS development, Bash, OO Software Development, Web Services, Security, Servers, Windows, Call Centers, Web Applications, IIS
Education
Metropolitan Community College
CSG International March 2014 - Present
CSG International July 2011 - Present
West Corporation June 2010 - June 2012
West Corporation August 2006 - September 2010
West Corporation September 2000 - August 2006
West Interactive July 2000 - September 2000
West Telemarketing January 1999 - July 2000
West Telemarketing August 1997 - January 1999
West Telemarketing December 1996 - August 1997
Skills
IVR, Perl, Linux, System Administration, SharePoint, SQL, Microsoft SQL Server, Call Center, MySQL, Telecommunications, Process Improvement, Unix, TCP/IP, Troubleshooting, Data Center, Software Project..., BMC Remedy, XML, Apache, Technical Support, .NET, PHP, JavaScript, CSS, VB.NET, C#, Objective-C, iOS development, Bash, OO Software Development, Web Services, Security, Servers, Windows, Call Centers, Web Applications, IIS
Education
Metropolitan Community College
Jim Horner's West Interactive Experience August 2011 - April 2012
Job Integration Architect at Kiewit
Industry Information Technology and Services
Experience
Kiewit April 2012 - Present
West Interactive August 2011 - April 2012
InfoGroup April 1998 - August 2011
Skills
SOA, Software Development, XML, Enterprise Architecture, Web Services, Business Intelligence, Software Project..., SDLC, Agile Methodologies, Data Modeling, SharePoint, Systems Analysis, Integration, Requirements Analysis, Linux, SQL, Databases, C++, Solution Architecture, Microsoft SQL Server, Scrum, Oracle
Education
University of Nebraska at Omaha 1987 — 1989
MBA, Management Information Systems
Idaho State University 1979 — 1984
BBA, Computer Information Systems
Kiewit April 2012 - Present
West Interactive August 2011 - April 2012
InfoGroup April 1998 - August 2011
Skills
SOA, Software Development, XML, Enterprise Architecture, Web Services, Business Intelligence, Software Project..., SDLC, Agile Methodologies, Data Modeling, SharePoint, Systems Analysis, Integration, Requirements Analysis, Linux, SQL, Databases, C++, Solution Architecture, Microsoft SQL Server, Scrum, Oracle
Education
University of Nebraska at Omaha 1987 — 1989
MBA, Management Information Systems
Idaho State University 1979 — 1984
BBA, Computer Information Systems
Frank Laher's West Interactive Experience April 1996 - April 2000
Job Technical Consultant at ServiceNow The Enterprise IT Cloud Company
Industry Computer Software
Experience
ServiceNow - The Enterprise IT Cloud Company June 2014 - Present
CA Technologies November 2006 - June 2014
CSG Systems April 2000 - November 2006
West Interactive April 1996 - April 2000
Skills
Unix, Enterprise Software, Solution Architecture, Enterprise Architecture, Cloud Computing, Integration, Pre-sales, ITIL, Professional Services, IT Service Management, Requirements Analysis, SDLC, Virtualization, Service Desk Management, SQL, Disaster Recovery, Vendor Management, Solaris, IT Strategy, Process Improvement, Service Desk, SaaS
Education
Bellevue University 2002 — 2004
MBA, Business
Nebraska Wesleyan University 1990 — 1995
BS, Mathematics
Lincoln Northeast High School 1987 — 1990
ServiceNow - The Enterprise IT Cloud Company June 2014 - Present
CA Technologies November 2006 - June 2014
CSG Systems April 2000 - November 2006
West Interactive April 1996 - April 2000
Skills
Unix, Enterprise Software, Solution Architecture, Enterprise Architecture, Cloud Computing, Integration, Pre-sales, ITIL, Professional Services, IT Service Management, Requirements Analysis, SDLC, Virtualization, Service Desk Management, SQL, Disaster Recovery, Vendor Management, Solaris, IT Strategy, Process Improvement, Service Desk, SaaS
Education
Bellevue University 2002 — 2004
MBA, Business
Nebraska Wesleyan University 1990 — 1995
BS, Mathematics
Lincoln Northeast High School 1987 — 1990
Stephen Beckley's West Interactive Experience December 2007 - June 2009
Job Executive Director at Alorica
Industry Telecommunications
Experience
Alorica March 2015 - Present
West Corporation September 2011 - Present
West Corporation June 2009 - September 2011
West Interactive December 2007 - June 2009
Skills
Telecommunications, Telephony, Managed Services, Process Improvement, Call Center, Call Centers, VoIP, Project Management, Vendor Management, Management, Account Management, Wireless, Customer Service, Solution Selling, Data Center, Customer Experience, Cloud Computing, Customer Satisfaction, Unified Communications, Salesforce.com
Education
Kansas State University 1992 — 1998
BS, Business Management, English Lit
Shawnee Mission North
Alorica March 2015 - Present
West Corporation September 2011 - Present
West Corporation June 2009 - September 2011
West Interactive December 2007 - June 2009
Skills
Telecommunications, Telephony, Managed Services, Process Improvement, Call Center, Call Centers, VoIP, Project Management, Vendor Management, Management, Account Management, Wireless, Customer Service, Solution Selling, Data Center, Customer Experience, Cloud Computing, Customer Satisfaction, Unified Communications, Salesforce.com
Education
Kansas State University 1992 — 1998
BS, Business Management, English Lit
Shawnee Mission North
Meghan Anzalone's West Interactive Experience Account ManagerWest InteractiveFebruary 2008 - Present
Job Account Manager at West Interactive
Industry Telecommunications
Experience
West Interactive Account ManagerWest InteractiveFebruary 2008 - Present
American Electronic Resource October 2007 - October 2008
Education
California State University-Long Beach 2002 — 2006
Political Science, Public Law and Communications
West Interactive Account ManagerWest InteractiveFebruary 2008 - Present
American Electronic Resource October 2007 - October 2008
Education
California State University-Long Beach 2002 — 2006
Political Science, Public Law and Communications
Aaron Fisher's West Interactive Experience 2006 - Present
Job Vice President of Client Engagement at West Interactive Services
Industry Telecommunications
Experience
West Interactive Services February 2014 - Present
West Interactive 2006 - Present
West Notifications August 2012 - February 2014
West Corporation 1993 - 2010
West Interactive 2004 - 2006
West Interactive 2000 - 2004
West Corporation 1996 - 1999
West Corporation 1994 - 1996
West Corporation 1993 - 1994
Skills
IVR, Call Center, CTI, Telecommunications, Access, Speech Recognition, Speech Analytics, Natural Language..., Mobile Devices, Call Centers, Testing, Unified Communications, Vendor Management, Customer Experience, Workforce Management, CRM, Outsourcing, Telephony, Process Improvement, SIP, Avaya, SaaS, Integration, VoIP, Data Center, Team Management, Professional Services, Managed Services, IT Management, Enterprise Software, Cloud Computing, Product Management, Solution Selling
Education
Northwest Missouri State University 1989 — 1992
BS, Finance and Economics
West Interactive Services February 2014 - Present
West Interactive 2006 - Present
West Notifications August 2012 - February 2014
West Corporation 1993 - 2010
West Interactive 2004 - 2006
West Interactive 2000 - 2004
West Corporation 1996 - 1999
West Corporation 1994 - 1996
West Corporation 1993 - 1994
Skills
IVR, Call Center, CTI, Telecommunications, Access, Speech Recognition, Speech Analytics, Natural Language..., Mobile Devices, Call Centers, Testing, Unified Communications, Vendor Management, Customer Experience, Workforce Management, CRM, Outsourcing, Telephony, Process Improvement, SIP, Avaya, SaaS, Integration, VoIP, Data Center, Team Management, Professional Services, Managed Services, IT Management, Enterprise Software, Cloud Computing, Product Management, Solution Selling
Education
Northwest Missouri State University 1989 — 1992
BS, Finance and Economics
Dawn Harpster's West Interactive Experience December 2010 - June 2014
Job Voice User Interface Designer at Performance Technology Partners
Industry Information Technology and Services
Experience
Performance Technology Partners March 2015 - Present
West Direct Inc June 2014 - March 2015
West Interactive December 2010 - June 2014
Lutheran Family Services January 2007 - November 2009
Union Pacific Railroad January 1997 - November 2006
Skills
Voice User Interface..., Statistics, WOZ Testing, IVR Design, Business Communications, Training, Usability Testing, Audio Editing, User Experience, Television, Camera, Broadcast, Fundraising, Grant Writing, Event Planning, Video Editing, Entertainment, Program Development, Program Evaluation, Politics, Social Media, Volunteer Management, Staff Management, Qualitative Research, Script Editing, Script-writing, Dialogue Editing, Video Camera, Cultural Sensitivity, Cultural Competency, Voice Over, Video Production, Visio, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Lotus Notes
Education
College of Saint Mary 2005 — 2009
Bachelor of Arts (BA), Applied Psychology and Human Services, 3.95 GPA
University of Nebraska at Omaha 1986 — 1988
Performance Technology Partners March 2015 - Present
West Direct Inc June 2014 - March 2015
West Interactive December 2010 - June 2014
Lutheran Family Services January 2007 - November 2009
Union Pacific Railroad January 1997 - November 2006
Skills
Voice User Interface..., Statistics, WOZ Testing, IVR Design, Business Communications, Training, Usability Testing, Audio Editing, User Experience, Television, Camera, Broadcast, Fundraising, Grant Writing, Event Planning, Video Editing, Entertainment, Program Development, Program Evaluation, Politics, Social Media, Volunteer Management, Staff Management, Qualitative Research, Script Editing, Script-writing, Dialogue Editing, Video Camera, Cultural Sensitivity, Cultural Competency, Voice Over, Video Production, Visio, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Lotus Notes
Education
College of Saint Mary 2005 — 2009
Bachelor of Arts (BA), Applied Psychology and Human Services, 3.95 GPA
University of Nebraska at Omaha 1986 — 1988
Michele McKelvy's West Interactive Experience January 2000 - Present
Job Client Relationship Manager at West Interactive
Industry Information Technology and Services
Experience
West Interactive January 2000 - Present
APAC Customer Services May 1990 - January 2000
Skills
IVR, Call Center, Customer Satisfaction, Account Management, Telecommunications, Leadership, Outsourcing, Call Centers, Telephony, Team Building, Workforce Management, Customer Service, Troubleshooting, Management, Vendor Management, Team Leadership, Change Management, B2B, Customer Experience, VoIP, Unified Communications, Customer Retention, CRM, Contact Centers, Product Management, SaaS, Salesforce.com
Education
Dana College 1988 — 1990
Mathematics
Jackson High School
West Interactive January 2000 - Present
APAC Customer Services May 1990 - January 2000
Skills
IVR, Call Center, Customer Satisfaction, Account Management, Telecommunications, Leadership, Outsourcing, Call Centers, Telephony, Team Building, Workforce Management, Customer Service, Troubleshooting, Management, Vendor Management, Team Leadership, Change Management, B2B, Customer Experience, VoIP, Unified Communications, Customer Retention, CRM, Contact Centers, Product Management, SaaS, Salesforce.com
Education
Dana College 1988 — 1990
Mathematics
Jackson High School
Mallory Trudell's West Interactive Experience June 2011 - Present
Job UX Designer Speech at Amazon
Industry Telecommunications
Experience
Amazon October 2015 - Present
West Interactive June 2011 - Present
West Interactive June 2014 - September 2015
West Corporation March 2008 - June 2011
The Pampered Chef October 2009 - December 2010
West Corporation January 2007 - March 2008
Morningside College September 2004 - December 2006
Skills
Microsoft Office, Project Management, English, IVR, Microsoft Publisher, Software Documentation, Customer Service, Call Center, Coaching, PowerPoint, Microsoft Excel, Research, Time Management, Visio, CRM, Call Centers, Customer Experience, Telecommunications, Vendor Management, Management, Customer Satisfaction
Education
Morningside College 2003 — 2006
B.A., English- Writing
Ulster University 2005 — 2005
Irish and English Literature
Amazon October 2015 - Present
West Interactive June 2011 - Present
West Interactive June 2014 - September 2015
West Corporation March 2008 - June 2011
The Pampered Chef October 2009 - December 2010
West Corporation January 2007 - March 2008
Morningside College September 2004 - December 2006
Skills
Microsoft Office, Project Management, English, IVR, Microsoft Publisher, Software Documentation, Customer Service, Call Center, Coaching, PowerPoint, Microsoft Excel, Research, Time Management, Visio, CRM, Call Centers, Customer Experience, Telecommunications, Vendor Management, Management, Customer Satisfaction
Education
Morningside College 2003 — 2006
B.A., English- Writing
Ulster University 2005 — 2005
Irish and English Literature
Danielle Hines's West Interactive Experience April 1994 - May 1998
Job Accounts Receivable Specialist at DLR Group
Industry Architecture & Planning
Experience
DLR Group July 1998 - Present
West Interactive April 1994 - May 1998
Skills
Invoicing, Accounts Receivable, Accounting, Microsoft Office, Microsoft Excel, Microsoft Word
Education
Metropolitan Community College 1993 — 1994
Accounting
Ralston High School 1991 1987 — 1991
Diploma, General
DLR Group July 1998 - Present
West Interactive April 1994 - May 1998
Skills
Invoicing, Accounts Receivable, Accounting, Microsoft Office, Microsoft Excel, Microsoft Word
Education
Metropolitan Community College 1993 — 1994
Accounting
Ralston High School 1991 1987 — 1991
Diploma, General
Ronald McClelland, PMP,CPHIT's West Interactive Experience August 2005 - June 2008
Job IT Project Manager III at Catholic Health Initiatives
Industry Information Technology and Services
Experience
CHI Health October 2010 - Present
COMSYS August 2009 - September 2010
Technisource October 2008 - March 2009
West Interactive August 2005 - June 2008
Transaction Application Group (TAG) March 2004 - August 2005
Client Resources, Inc. March 2003 - February 2004
CSG Systems September 1999 - May 2003
First Data Resources December 1993 - September 1999
Clarkson Hospital January 1992 - December 1993
Valmont Industries June 1988 - January 1992
Skills
MS Project, Documentation, Analysis, Project Estimation, PMP, Project Management, Quality Assurance, Software Documentation, SDLC, SharePoint, Visio, Information Technology, Microsoft Project, Business Process
Education
Technology As Promised (TAP) University 2010 — 2010
Certification, Six Sigma Green Belt
TAPUniversity 2008 — 2008
Certificate, PMP Preparation
Buena Vista University 1987 — 1989
BA, Psychology/Computer Science
Iowa Western Community College 1983 — 1985
AA, Business Management/Computer Science
Electronic Computer Programming Institute 1980 — 1980
Certificate, Computer Programming
CHI Health October 2010 - Present
COMSYS August 2009 - September 2010
Technisource October 2008 - March 2009
West Interactive August 2005 - June 2008
Transaction Application Group (TAG) March 2004 - August 2005
Client Resources, Inc. March 2003 - February 2004
CSG Systems September 1999 - May 2003
First Data Resources December 1993 - September 1999
Clarkson Hospital January 1992 - December 1993
Valmont Industries June 1988 - January 1992
Skills
MS Project, Documentation, Analysis, Project Estimation, PMP, Project Management, Quality Assurance, Software Documentation, SDLC, SharePoint, Visio, Information Technology, Microsoft Project, Business Process
Education
Technology As Promised (TAP) University 2010 — 2010
Certification, Six Sigma Green Belt
TAPUniversity 2008 — 2008
Certificate, PMP Preparation
Buena Vista University 1987 — 1989
BA, Psychology/Computer Science
Iowa Western Community College 1983 — 1985
AA, Business Management/Computer Science
Electronic Computer Programming Institute 1980 — 1980
Certificate, Computer Programming
Dennis Wasson's West Interactive Experience March 2007 - March 2010
Job Programmer/Systems Analyst at n/a
Industry Computer Software
Experience
n/a March 2010 - Present
West Interactive March 2007 - March 2010
E&K Companies, Inc. 1996 - 2006
Skills
Unix, Vendor Management, Programming, COBOL, Systems Analysis, Databases, Visual Basic, Database Design, SQL, Oracle
Education
Buena Vista University
BA, Management Systems and Personnel
Iowa Western Community College
AAS, Computer Programming
n/a March 2010 - Present
West Interactive March 2007 - March 2010
E&K Companies, Inc. 1996 - 2006
Skills
Unix, Vendor Management, Programming, COBOL, Systems Analysis, Databases, Visual Basic, Database Design, SQL, Oracle
Education
Buena Vista University
BA, Management Systems and Personnel
Iowa Western Community College
AAS, Computer Programming
Robert Busby's West Interactive Experience March 2013 - Present
Job Software Engineer at West Interactive
Industry Computer Software
Experience
West Interactive March 2013 - Present
West Interactive February 2012 - March 2013
West Interactive 2011 - February 2012
Kiewit March 2010 - July 2011
Aureus Group March 2010 - July 2011
Sterling Transportation Services January 2010 - February 2010
Mount Vernon area March 2008 - May 2009
Cornell College November 2006 - May 2009
TekSystems November 2008 - November 2008
Cornell College June 2007 - August 2007
Skills
Java, SQL, Windows, Unix, C, Subversion, Microsoft Office, PHP, Eclipse, Gentoo, Fedora, Unix Shell Scripting, Ant, JavaScript, MySQL, Linux, XML, Programming, Perl, Python, PL/SQL, XP, Databases, Access, Apache, Software Development, Troubleshooting, Shell Scripting, LaTeX, VXML, Awk, Vim, Lotus Notes, CVS, Powershell, Audacity, Windows Server 2008, Active Directory, SAP, Blackberry Enterprise..., Forefront, Microsoft Exchange, Documentation, Windows 7, Software Documentation, Networking, Help Desk Support, Windows Server
Education
Cornell College 2005 — 2009
B.A., Computer Science, Math
West Interactive March 2013 - Present
West Interactive February 2012 - March 2013
West Interactive 2011 - February 2012
Kiewit March 2010 - July 2011
Aureus Group March 2010 - July 2011
Sterling Transportation Services January 2010 - February 2010
Mount Vernon area March 2008 - May 2009
Cornell College November 2006 - May 2009
TekSystems November 2008 - November 2008
Cornell College June 2007 - August 2007
Skills
Java, SQL, Windows, Unix, C, Subversion, Microsoft Office, PHP, Eclipse, Gentoo, Fedora, Unix Shell Scripting, Ant, JavaScript, MySQL, Linux, XML, Programming, Perl, Python, PL/SQL, XP, Databases, Access, Apache, Software Development, Troubleshooting, Shell Scripting, LaTeX, VXML, Awk, Vim, Lotus Notes, CVS, Powershell, Audacity, Windows Server 2008, Active Directory, SAP, Blackberry Enterprise..., Forefront, Microsoft Exchange, Documentation, Windows 7, Software Documentation, Networking, Help Desk Support, Windows Server
Education
Cornell College 2005 — 2009
B.A., Computer Science, Math
Kelly Richards's West Interactive Experience February 2012 - January 2015
Job Founder, Clothed To Succeed
Industry Nonprofit Organization Management
Experience
Kelly Richards July 2001 - Present
West Interactive February 2012 - January 2015
1Staff Training & Development January 2005 - July 2009
West Corporation November 1998 - June 2001
Designer Blinds 1996 - 1997
Skills
Crystal Reports, Microsoft SQL Server, Microsoft Office, Training, Analysis, Testing, Databases, Customer Service, CRM, SQL, Change Management, Social Media Marketing, Troubleshooting, Vendor Management, Strategic Planning, Public Speaking, IVR, Call Center, Information Technology, Event Planning, Project Management, Software Documentation, Team Building, Business Analysis, Employee Relations, Non-profits, Account Management, Process Improvement, Nonprofits, SDLC, Windows, Management, Team Leadership, Leadership, Integration, Call Centers, Program Management, System Administration
Education
Iowa State University 1986 — 1988
BA, Hotel, Restaurant and Institution Management
Arizona State University 1983 — 1985
Woodbine 1982 — 1983
Kittatinny Regional High School
Kelly Richards July 2001 - Present
West Interactive February 2012 - January 2015
1Staff Training & Development January 2005 - July 2009
West Corporation November 1998 - June 2001
Designer Blinds 1996 - 1997
Skills
Crystal Reports, Microsoft SQL Server, Microsoft Office, Training, Analysis, Testing, Databases, Customer Service, CRM, SQL, Change Management, Social Media Marketing, Troubleshooting, Vendor Management, Strategic Planning, Public Speaking, IVR, Call Center, Information Technology, Event Planning, Project Management, Software Documentation, Team Building, Business Analysis, Employee Relations, Non-profits, Account Management, Process Improvement, Nonprofits, SDLC, Windows, Management, Team Leadership, Leadership, Integration, Call Centers, Program Management, System Administration
Education
Iowa State University 1986 — 1988
BA, Hotel, Restaurant and Institution Management
Arizona State University 1983 — 1985
Woodbine 1982 — 1983
Kittatinny Regional High School
Glenn Reid's West Interactive Experience February 2008 - February 2014
Job Business Intelligence Analyst at West Corporation
Industry Telecommunications
Experience
West Corporation February 2014 - Present
West Interactive February 2008 - February 2014
First Data Corporation 1988 - 1998
Eastern States Bankcard Association June 1985 - June 1988
Skills
Speech Recognition, Speech Technology, IVR, CTI, Call Center, Telecommunications, Telephony, Genesys, SIP, VoIP, Speech, Unified Communications, Unix, Product Management, Call Centers, Contact Centers, Workforce Management, Avaya, Professional Services, Vendor Management, Managed Services, Data Center, SaaS, Integration
Education
California State University-Dominguez Hills 2000 — 2002
Master of Business Administration (MBA), Business Administration and Management, General
Bellevue University 1993 — 1995
Bachelor of Science (B.S.), Business Administration and Management, General
Queensborough Community College 1982 — 1985
Associate of Arts and Sciences (A.A.S.), Management
West Corporation February 2014 - Present
West Interactive February 2008 - February 2014
First Data Corporation 1988 - 1998
Eastern States Bankcard Association June 1985 - June 1988
Skills
Speech Recognition, Speech Technology, IVR, CTI, Call Center, Telecommunications, Telephony, Genesys, SIP, VoIP, Speech, Unified Communications, Unix, Product Management, Call Centers, Contact Centers, Workforce Management, Avaya, Professional Services, Vendor Management, Managed Services, Data Center, SaaS, Integration
Education
California State University-Dominguez Hills 2000 — 2002
Master of Business Administration (MBA), Business Administration and Management, General
Bellevue University 1993 — 1995
Bachelor of Science (B.S.), Business Administration and Management, General
Queensborough Community College 1982 — 1985
Associate of Arts and Sciences (A.A.S.), Management
Tyson Thormodsgaard's West Interactive Experience January 2008 - September 2013
Job Software Engineer at West Interactive
Industry Telecommunications
Experience
AASKI Technology April 2015 - Present
West Corporation September 2013 - April 2015
West Interactive January 2008 - September 2013
West Interactive July 2005 - January 2008
Citi May 2000 - July 2005
Skills
Unix, Perl, Shell Scripting, Software Development, Unix Shell Scripting, IVR, VXML, SQL, Linux, TCP/IP, CVS, XML, VoIP, Microsoft SQL Server, Informix, Agile Methodologies, Java, JavaScript
Education
Dakota State University 1998 — 2005
Bachelor of Science (B.S.), Computer Science
AASKI Technology April 2015 - Present
West Corporation September 2013 - April 2015
West Interactive January 2008 - September 2013
West Interactive July 2005 - January 2008
Citi May 2000 - July 2005
Skills
Unix, Perl, Shell Scripting, Software Development, Unix Shell Scripting, IVR, VXML, SQL, Linux, TCP/IP, CVS, XML, VoIP, Microsoft SQL Server, Informix, Agile Methodologies, Java, JavaScript
Education
Dakota State University 1998 — 2005
Bachelor of Science (B.S.), Computer Science
Mark 'Chuck' Rumsey's West Interactive Experience January 2001 - Present
Job
Industry Broadcast Media
Experience
Essex Corporation June 2011 - Present
West Interactive January 2001 - Present
Wessan Interactive January 1990 - Present
CDial-Global Radio Networks August 2002 - January 2011
Mitchell Broadcasting Co January 1998 - January 2000
KGOR / KFAB January 1987 - January 1998
Skills
Music, Radio, Management, Web Design, Microsoft Office, Radio Broadcasting, Mass Production, Voice Acting, Marketing, Copywriting, Broadcast, Public Relations, Voice Over, Adobe Audition, Advertising, Audio Editing, Blogging, Creative Writing, Editing, Facebook, Online Marketing, Radio Advertising, Radio Host, Radio Producing, Social Media, Social Networking, Video Production
Education
Columbia School of Broadcasting 1982 — 1983
Graduate, extensive curriculum of electronic media and communications
Ames Senior High
Iowa State University
Business Administration
Metropolitan Community College
Computer Systems Networking and Telecommunications
Essex Corporation June 2011 - Present
West Interactive January 2001 - Present
Wessan Interactive January 1990 - Present
CDial-Global Radio Networks August 2002 - January 2011
Mitchell Broadcasting Co January 1998 - January 2000
KGOR / KFAB January 1987 - January 1998
Skills
Music, Radio, Management, Web Design, Microsoft Office, Radio Broadcasting, Mass Production, Voice Acting, Marketing, Copywriting, Broadcast, Public Relations, Voice Over, Adobe Audition, Advertising, Audio Editing, Blogging, Creative Writing, Editing, Facebook, Online Marketing, Radio Advertising, Radio Host, Radio Producing, Social Media, Social Networking, Video Production
Education
Columbia School of Broadcasting 1982 — 1983
Graduate, extensive curriculum of electronic media and communications
Ames Senior High
Iowa State University
Business Administration
Metropolitan Community College
Computer Systems Networking and Telecommunications
Samantha Del Vecchio's West Interactive Experience August 2013 - Present
Job Divisional Product Trainer at West Interactive
Industry Telecommunications
Experience
West Interactive August 2013 - Present
West Asset Management May 2011 - August 2013
West Corporation August 2008 - August 2011
West Corporation September 2007 - August 2008
OfficeMax April 2006 - October 2007
Sears Holdings Corporation June 2005 - August 2006
West Corporation February 2003 - July 2005
Skills
Customer Service, Training, Employee Training, Recruiting, Coaching, Leadership, Management, Program Management, Human Resources, Team Leadership, Microsoft Office, Performance Management, Team Building, Analysis, Time Management
Education
Walden University 2010 — 2014
Psychology
National American University 2010 — 2010
Psychology
UNO and Creighton
Metro Community College
West Interactive August 2013 - Present
West Asset Management May 2011 - August 2013
West Corporation August 2008 - August 2011
West Corporation September 2007 - August 2008
OfficeMax April 2006 - October 2007
Sears Holdings Corporation June 2005 - August 2006
West Corporation February 2003 - July 2005
Skills
Customer Service, Training, Employee Training, Recruiting, Coaching, Leadership, Management, Program Management, Human Resources, Team Leadership, Microsoft Office, Performance Management, Team Building, Analysis, Time Management
Education
Walden University 2010 — 2014
Psychology
National American University 2010 — 2010
Psychology
UNO and Creighton
Metro Community College
Luke Koch's West Interactive Experience November 2009 - Present
Job Information Services Manager at West
Industry Information Technology and Services
Experience
West Interactive November 2009 - Present
West Interactive July 2009 - November 2009
West Interactive November 2007 - July 2009
Walgreens February 2006 - November 2007
Thrifty Car Rental July 1997 - February 2006
Skills
Unix, IVR, Disaster Recovery, IT Management, SQL, Microsoft SQL Server, Visio, Troubleshooting, Call Centers, System Administration, Vendor Management, Integration, Data Center, Perl, Servers, TCP/IP, SharePoint, Databases, SDLC, Active Directory, Windows Server, Microsoft Exchange, Network Administration, Virtualization, Linux, Software Documentation, IT Strategy, Software Development, Requirements Analysis, Windows, PHP, Database Design, Informix, Lotus Notes, Testing, Telecommunications, Cisco Technologies, VoIP, Process Improvement, Program Management, Management, Business Analysis
Education
Bellevue University 2006 — 2007
Bachelor of Science (B.S.), Information Technology
West Interactive November 2009 - Present
West Interactive July 2009 - November 2009
West Interactive November 2007 - July 2009
Walgreens February 2006 - November 2007
Thrifty Car Rental July 1997 - February 2006
Skills
Unix, IVR, Disaster Recovery, IT Management, SQL, Microsoft SQL Server, Visio, Troubleshooting, Call Centers, System Administration, Vendor Management, Integration, Data Center, Perl, Servers, TCP/IP, SharePoint, Databases, SDLC, Active Directory, Windows Server, Microsoft Exchange, Network Administration, Virtualization, Linux, Software Documentation, IT Strategy, Software Development, Requirements Analysis, Windows, PHP, Database Design, Informix, Lotus Notes, Testing, Telecommunications, Cisco Technologies, VoIP, Process Improvement, Program Management, Management, Business Analysis
Education
Bellevue University 2006 — 2007
Bachelor of Science (B.S.), Information Technology
Kathy Fant's West Interactive Experience 2012 - Present
Job IS Manager at West Interactive
Industry Telecommunications
Experience
West Interactive 2012 - Present
West Interactive November 2011 - December 2012
West Interactive October 2010 - November 2011
West Interactive November 2007 - October 2010
West Corporation December 2005 - November 2007
Cox Communications 2003 - 2005
Skills
Unix, Integration, Requirements Analysis, SDLC, Vendor Management, Software Project..., Telecommunications, Agile Methodologies, Microsoft SQL Server, Business Analysis, Call Center, VoIP, Software Documentation, Testing, User Acceptance Testing, Visio
Education
Bellevue University 2007 — 2007
BA, MIS
West Interactive 2012 - Present
West Interactive November 2011 - December 2012
West Interactive October 2010 - November 2011
West Interactive November 2007 - October 2010
West Corporation December 2005 - November 2007
Cox Communications 2003 - 2005
Skills
Unix, Integration, Requirements Analysis, SDLC, Vendor Management, Software Project..., Telecommunications, Agile Methodologies, Microsoft SQL Server, Business Analysis, Call Center, VoIP, Software Documentation, Testing, User Acceptance Testing, Visio
Education
Bellevue University 2007 — 2007
BA, MIS
Patricia (Pat) Williams's West Interactive Experience June 2011 - October 2011
Job Quality Assurance Engineer at TD Ameritrade
Industry Financial Services
Experience
TD Ameritrade October 2011 - Present
West Interactive June 2011 - October 2011
CSS Staffing November 2009 - May 2010
Western Union September 2006 - August 2009
First Data Corporation June 2002 - September 2006
First Data Corporation September 1996 - June 2002
First Data Corporation - Watts Marketing a Subsidiary of First Data February 1995 - September 1996
First Data Corporation - Watts Marketing a Subsidiary of First Data May 1994 - February 1995
American Express Cable Services a Subsidiary of First Data Corporation November 1993 - May 1994
First Data Corporation April 1989 - November 1993
Education
Clarkson College
Nurse's Aide Program, BLS for Healthcare providers
Metropolitan Community College
MVS JCL
Oracle University
PeopleSoft Payroll US; Query Reporting Management; HRMS; Human Resources
TD Ameritrade October 2011 - Present
West Interactive June 2011 - October 2011
CSS Staffing November 2009 - May 2010
Western Union September 2006 - August 2009
First Data Corporation June 2002 - September 2006
First Data Corporation September 1996 - June 2002
First Data Corporation - Watts Marketing a Subsidiary of First Data February 1995 - September 1996
First Data Corporation - Watts Marketing a Subsidiary of First Data May 1994 - February 1995
American Express Cable Services a Subsidiary of First Data Corporation November 1993 - May 1994
First Data Corporation April 1989 - November 1993
Education
Clarkson College
Nurse's Aide Program, BLS for Healthcare providers
Metropolitan Community College
MVS JCL
Oracle University
PeopleSoft Payroll US; Query Reporting Management; HRMS; Human Resources
Erin Burton's West Interactive Experience December 2010 - Present
Job Associate Account Manager at West Interactive
Industry Telecommunications
Experience
West Interactive December 2010 - Present
West Business Services December 2007 - December 2010
Education
Metropolitan Community College
University of Nebraska at Omaha
Wayne State College
West Interactive December 2010 - Present
West Business Services December 2007 - December 2010
Education
Metropolitan Community College
University of Nebraska at Omaha
Wayne State College
Tiffany M.'s West Interactive Experience October 2000 - September 2002
Job Family Permanency Supervisor at Nebraska Families Collaborative
Industry Civic & Social Organization
Experience
Jericho Counseling Associates June 2011 - Present
Nebraska Families Collaborative February 2011 - Present
Blue Cross Blue Shield February 2009 - February 2011
New Beginnings Treatment Foster Care November 2008 - July 2010
Sigma Treatment Foster Care October 2004 - September 2008
Tiffany's Alphabet Academy January 2007 - August 2008
Visinet, Inc September 1997 - October 2004
West Interactive October 2000 - September 2002
Skills
Non-profits, Case Managment, Social Services, Community Outreach, Program Development, Fundraising, Public Speaking, Volunteer Management, Research, Customer Service, Microsoft Office, Event Planning
Education
Bellevue University 2010 — 2012
MS, Clinical Counseling
University of Nebraska at Omaha 1994 — 1997
BS, Business
Jericho Counseling Associates June 2011 - Present
Nebraska Families Collaborative February 2011 - Present
Blue Cross Blue Shield February 2009 - February 2011
New Beginnings Treatment Foster Care November 2008 - July 2010
Sigma Treatment Foster Care October 2004 - September 2008
Tiffany's Alphabet Academy January 2007 - August 2008
Visinet, Inc September 1997 - October 2004
West Interactive October 2000 - September 2002
Skills
Non-profits, Case Managment, Social Services, Community Outreach, Program Development, Fundraising, Public Speaking, Volunteer Management, Research, Customer Service, Microsoft Office, Event Planning
Education
Bellevue University 2010 — 2012
MS, Clinical Counseling
University of Nebraska at Omaha 1994 — 1997
BS, Business
Beth Vawser's West Interactive Experience September 2012 - Present
Job QA Software Analyst at West Interactive
Industry Information Technology and Services
Experience
West Interactive September 2012 - Present
Millard Public Schools January 2007 - August 2012
Acceptance Insurance Group 1993 - 2000
Skills
SDLC, Quality Assurance, Requirements Gathering, Project Management, Testing, Systems Analysis, Requirements Analysis, Software Documentation, Databases, Management, SQL, Software Development
Education
Iowa Western Community College
Associate's degree, Computer Science
University of Nebraska-Lincoln
in progress, Computer Science
West Interactive September 2012 - Present
Millard Public Schools January 2007 - August 2012
Acceptance Insurance Group 1993 - 2000
Skills
SDLC, Quality Assurance, Requirements Gathering, Project Management, Testing, Systems Analysis, Requirements Analysis, Software Documentation, Databases, Management, SQL, Software Development
Education
Iowa Western Community College
Associate's degree, Computer Science
University of Nebraska-Lincoln
in progress, Computer Science
Jason Gressman's West Interactive Experience February 2008 - December 2013
Job Instructional Designer at Solutionary
Industry Information Services
Experience
Solutionary February 2015 - Present
Valmont Industries December 2013 - January 2015
West Interactive February 2008 - December 2013
Election Systems & Software February 2006 - January 2008
First Data Corporation July 2002 - February 2006
1 Staff Training and Development November 2000 - July 2002
CompUSA January 1998 - November 2000
Norwest Card Services (Now Wells Fargo Card Services) February 1991 - June 1997
Skills
Instructional Design, Adult Education, Educational Technology, Web Development, Web Content, Learning Management, Learning Management..., Organizational Learning, Onboarding, Training Facilitation, SharePoint, XML, Leadership, Management, IVR
Education
Iowa State University 1995 — 1996
Computer Science
Des Moines Area Community College 1992 — 1995
Computer Science
Northwest Missouri State University 1989 — 1991
Computer Science
Solutionary February 2015 - Present
Valmont Industries December 2013 - January 2015
West Interactive February 2008 - December 2013
Election Systems & Software February 2006 - January 2008
First Data Corporation July 2002 - February 2006
1 Staff Training and Development November 2000 - July 2002
CompUSA January 1998 - November 2000
Norwest Card Services (Now Wells Fargo Card Services) February 1991 - June 1997
Skills
Instructional Design, Adult Education, Educational Technology, Web Development, Web Content, Learning Management, Learning Management..., Organizational Learning, Onboarding, Training Facilitation, SharePoint, XML, Leadership, Management, IVR
Education
Iowa State University 1995 — 1996
Computer Science
Des Moines Area Community College 1992 — 1995
Computer Science
Northwest Missouri State University 1989 — 1991
Computer Science
Brett Brazier's West Interactive Experience January 2012 - June 2014
Job Help Desk Services Specialist at Cosentry
Industry Telecommunications
Experience
Cosentry July 2014 - Present
West Interactive January 2012 - June 2014
TPG TeleManagement May 2010 - January 2012
Skills
Coaching, Call Centers, Training, Customer Experience, Customer Satisfaction, Team Building, Microsoft Office, Customer Service, Leadership, PowerPoint, Program Management, Instructional Design, HTML, Research, Microsoft Word, Management, Social Media, Project Management, Microsoft Excel, Supervisory Skills, Outlook, Active Directory, VMware, Genesys, Bomgar, Remote Desktop
Education
ITT Technical Institute-Omaha 2009 — 2014
Bachelor's Degree, Bachelors of Computer Science: Game Design, 3.35 GPA
ITT Technical Institute-Omaha 2009 — 2013
Associate's degree, Design and Visual Communications, General
Cosentry July 2014 - Present
West Interactive January 2012 - June 2014
TPG TeleManagement May 2010 - January 2012
Skills
Coaching, Call Centers, Training, Customer Experience, Customer Satisfaction, Team Building, Microsoft Office, Customer Service, Leadership, PowerPoint, Program Management, Instructional Design, HTML, Research, Microsoft Word, Management, Social Media, Project Management, Microsoft Excel, Supervisory Skills, Outlook, Active Directory, VMware, Genesys, Bomgar, Remote Desktop
Education
ITT Technical Institute-Omaha 2009 — 2014
Bachelor's Degree, Bachelors of Computer Science: Game Design, 3.35 GPA
ITT Technical Institute-Omaha 2009 — 2013
Associate's degree, Design and Visual Communications, General
shane jeffers's West Interactive Experience June 2014 - January 2015
Job Stand lead at Ovation Brands
Industry Restaurants
Experience
Ovation Brands February 2015 - Present
West Interactive June 2014 - January 2015
Education
Mesa Community College 2003 — 2005
na, Computer Systems Networking and Telecommunications
Ovation Brands February 2015 - Present
West Interactive June 2014 - January 2015
Education
Mesa Community College 2003 — 2005
na, Computer Systems Networking and Telecommunications
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY