West Interactive Corporation
Industry: Company
DescriptionHeadquarters: Omaha, NE Founded: 1989 Parent organization: West Corporation Subsidiary: TuVox
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West Interactive Corporation Employees
Employee
Years
Job
Industry
Phil Dalton Phil Dalton's West Interactive Corporation Experience April 2010 - December 2014
Job Information Service Team Lead at West Corporation
Industry Telecommunications
Experience
West Corporation August 2015 - Present
Baldwin Hackett & Meeks January 2015 - August 2015
West Interactive Corporation April 2010 - December 2014
West Corporation 2007 - 2010
First Data Corporation 2001 - 2006
First Data Corporation 1997 - 2001
First Data Corporation 1997 - 1997
First Data Corporation 1995 - 1997
Matrixx Marketing 1994 - 1995
Matrixx Marketing 1993 - 1994
Skills
Quality Assurance, Agile Methodologies, Test Planning, Testing, Software Quality..., Product Management, Software Documentation, SDLC, Product Development, User Acceptance Testing, Integration, Test Cases, Business Analysis, Scrum, Agile Project Management, Visio, System Testing, Integration Testing, Databases, Java, MS Project, Windows, SQL, Leadership, Software Development, Requirements Analysis, Regression Testing, Software Project..., Manual Testing, Unix, Troubleshooting, XML, Telecommunications, Requirements Gathering, Perl, Linux, IVR, Web Services, Speech Recognition, Performance Testing, SOA
Education
Hastings College
West Corporation August 2015 - Present
Baldwin Hackett & Meeks January 2015 - August 2015
West Interactive Corporation April 2010 - December 2014
West Corporation 2007 - 2010
First Data Corporation 2001 - 2006
First Data Corporation 1997 - 2001
First Data Corporation 1997 - 1997
First Data Corporation 1995 - 1997
Matrixx Marketing 1994 - 1995
Matrixx Marketing 1993 - 1994
Skills
Quality Assurance, Agile Methodologies, Test Planning, Testing, Software Quality..., Product Management, Software Documentation, SDLC, Product Development, User Acceptance Testing, Integration, Test Cases, Business Analysis, Scrum, Agile Project Management, Visio, System Testing, Integration Testing, Databases, Java, MS Project, Windows, SQL, Leadership, Software Development, Requirements Analysis, Regression Testing, Software Project..., Manual Testing, Unix, Troubleshooting, XML, Telecommunications, Requirements Gathering, Perl, Linux, IVR, Web Services, Speech Recognition, Performance Testing, SOA
Education
Hastings College
Zachary Stanko Zachary Stanko's West Interactive Corporation Experience February 2013 - May 2014
Job Senior Engineer, Contact Center Services at Verizon Enterprise Solutions
Industry Telecommunications
Experience
Verizon Enterprise Solutions May 2014 - Present
West Interactive Corporation February 2013 - May 2014
West Interactive Corporation February 2007 - February 2013
Bozell & Jacobs Advertising Agency October 2005 - November 2006
Sprint December 2004 - October 2005
The Scoular Company March 2005 - September 2005
Omaha Symphony Guild December 2004 - August 2005
Anzeve SL January 2004 - November 2004
Ultra Musique Promotions January 2002 - May 2003
Lifestyle Newspaper May 2001 - August 2001
Skills
User Interface Design, Video Production, Video Editing, Audio Engineering, Audio Editing, Advertising, Copywriting, Graphic Design, Public Speaking, Spanish-speaking, Video, Editing, Marketing
Education
Creighton University 1999 — 2003
Bachelor of Arts (B.A.), Journalism
Verizon Enterprise Solutions May 2014 - Present
West Interactive Corporation February 2013 - May 2014
West Interactive Corporation February 2007 - February 2013
Bozell & Jacobs Advertising Agency October 2005 - November 2006
Sprint December 2004 - October 2005
The Scoular Company March 2005 - September 2005
Omaha Symphony Guild December 2004 - August 2005
Anzeve SL January 2004 - November 2004
Ultra Musique Promotions January 2002 - May 2003
Lifestyle Newspaper May 2001 - August 2001
Skills
User Interface Design, Video Production, Video Editing, Audio Engineering, Audio Editing, Advertising, Copywriting, Graphic Design, Public Speaking, Spanish-speaking, Video, Editing, Marketing
Education
Creighton University 1999 — 2003
Bachelor of Arts (B.A.), Journalism
Jonathan McIntosh Jonathan McIntosh's West Interactive Corporation Experience 1995 - 2003
Job Owner, SnapStone
Industry Consumer Goods
Experience
CoMc LLC September 2005 - Present
Finest Hour Band November 2008 - Present
West Corporation June 1995 - August 2005
West Interactive Corporation 1995 - 2003
Tandem Telecom June 1992 - June 1995
AT&T Bell Laboratories June 1984 - May 1992
Bell Laboratories 1984 - 1992
Skills
Product Management, Call Center, Product Development, Team Building, Strategic Planning, Sales Management, Cross-functional Team..., New Business Development, Sales, Product Marketing, Project Management, Account Management, Competitive Analysis, B2B, Outsourcing, Business Development, IT Management, Operations Management, Business Strategy, Process Improvement
Education
Caltech 1984 — 1985
MS, Electrical Engineering
University of Nebraska-Lincoln 1979 — 1984
BS, Electrical Engineering
Norfolk Senior High School 1976 — 1979
CoMc LLC September 2005 - Present
Finest Hour Band November 2008 - Present
West Corporation June 1995 - August 2005
West Interactive Corporation 1995 - 2003
Tandem Telecom June 1992 - June 1995
AT&T Bell Laboratories June 1984 - May 1992
Bell Laboratories 1984 - 1992
Skills
Product Management, Call Center, Product Development, Team Building, Strategic Planning, Sales Management, Cross-functional Team..., New Business Development, Sales, Product Marketing, Project Management, Account Management, Competitive Analysis, B2B, Outsourcing, Business Development, IT Management, Operations Management, Business Strategy, Process Improvement
Education
Caltech 1984 — 1985
MS, Electrical Engineering
University of Nebraska-Lincoln 1979 — 1984
BS, Electrical Engineering
Norfolk Senior High School 1976 — 1979
Daniel I Vansteenburg Daniel I Vansteenburg's West Interactive Corporation Experience May 1991 - March 1994
Job Sr. Manager at Sogeti USA, LLC
Industry Information Technology and Services
Experience
Sogeti USA, LLC January 2011 - Present
Sogeti USA, LLC January 2002 - December 2010
Cap Gemini Ernst & Young January 2000 - December 2001
Cap Gemini America April 1994 - December 1999
West Interactive Corporation May 1991 - March 1994
Skills
SQL Server 2000-2008, C#, VB.NET, ASP.NET, Database Administration, Database Design, Database Management, Database Development, Solution Architecture, .NET, SSIS, ETL, SSRS, Microsoft SQL Server, Databases, SDLC, Business Intelligence, SharePoint, Enterprise Architecture, TFS, Business Analysis, SQL, T-SQL, Software Project..., Visual Basic, Oracle, SOA, Data Migration, Data Warehousing, Agile Methodologies
Education
University of Nebraska at Omaha 1989 — 1991
Bacholors of Science
Iowa State University 1986 — 1988
Sogeti USA, LLC January 2011 - Present
Sogeti USA, LLC January 2002 - December 2010
Cap Gemini Ernst & Young January 2000 - December 2001
Cap Gemini America April 1994 - December 1999
West Interactive Corporation May 1991 - March 1994
Skills
SQL Server 2000-2008, C#, VB.NET, ASP.NET, Database Administration, Database Design, Database Management, Database Development, Solution Architecture, .NET, SSIS, ETL, SSRS, Microsoft SQL Server, Databases, SDLC, Business Intelligence, SharePoint, Enterprise Architecture, TFS, Business Analysis, SQL, T-SQL, Software Project..., Visual Basic, Oracle, SOA, Data Migration, Data Warehousing, Agile Methodologies
Education
University of Nebraska at Omaha 1989 — 1991
Bacholors of Science
Iowa State University 1986 — 1988
Nancy Bergantzel Nancy Bergantzel's West Interactive Corporation Experience December 1998 - May 2008
Job Solutions Consultant
Industry Information Technology and Services
Experience
West Corporation September 2013 - Present
Freelance February 2009 - September 2013
Tridaq November 2010 - December 2011
Examiner.com March 2009 - December 2010
West Corporation May 2008 - February 2009
West Notifications Group - a division of West Interactive 2008 - 2009
West Interactive Corporation December 1998 - May 2008
Trinity Terra Nova Ministry January 2005 - May 2007
DPRC December 1997 - December 1998
Priority Data Systems February 1995 - December 1997
Skills
Software Documentation, Project Management, Training, Management, Account Management, Vendor Management, Telecommunications, Sales Presentations, Call Centers, Competitive Analysis, CRM, Quality Assurance, Business Intelligence, Process Improvement, Customer Satisfaction, Visio, Product Management, Business Analysis, Applications, Sales, Software Development, Customer Service, Team Management, SaaS, Documentation, Product Development, Market Research, Testing, Sales Operations, Selling, Requirements Gathering, Customer Experience, Technical Support, Consulting, MS Office Suite, Demos, RFP Response, Technical Writing, Custom Application..., Sales Proposals, Knowledge Management, QuickBooks, General Administrative..., Accounting for Small..., Quicken, Payroll, Invoice Processing, Accounts Receivable, Accounts Payable, Prezi
Education
Bellevue University 2001 — 2002
BS, EBusiness/Business
Metropolitan Community College 1992 — 1996
Associates, Computer Programming
West Corporation September 2013 - Present
Freelance February 2009 - September 2013
Tridaq November 2010 - December 2011
Examiner.com March 2009 - December 2010
West Corporation May 2008 - February 2009
West Notifications Group - a division of West Interactive 2008 - 2009
West Interactive Corporation December 1998 - May 2008
Trinity Terra Nova Ministry January 2005 - May 2007
DPRC December 1997 - December 1998
Priority Data Systems February 1995 - December 1997
Skills
Software Documentation, Project Management, Training, Management, Account Management, Vendor Management, Telecommunications, Sales Presentations, Call Centers, Competitive Analysis, CRM, Quality Assurance, Business Intelligence, Process Improvement, Customer Satisfaction, Visio, Product Management, Business Analysis, Applications, Sales, Software Development, Customer Service, Team Management, SaaS, Documentation, Product Development, Market Research, Testing, Sales Operations, Selling, Requirements Gathering, Customer Experience, Technical Support, Consulting, MS Office Suite, Demos, RFP Response, Technical Writing, Custom Application..., Sales Proposals, Knowledge Management, QuickBooks, General Administrative..., Accounting for Small..., Quicken, Payroll, Invoice Processing, Accounts Receivable, Accounts Payable, Prezi
Education
Bellevue University 2001 — 2002
BS, EBusiness/Business
Metropolitan Community College 1992 — 1996
Associates, Computer Programming
Chris Krambeck Chris Krambeck's West Interactive Corporation Experience 2001 - 2008
Job Consultant at Mediu, LLC
Industry Telecommunications
Experience
Mediu, LLC May 2015 - Present
West Corporation March 2013 - May 2015
West Corporation January 2008 - August 2013
West Interactive Corporation 2001 - 2008
Skills
Telecommunications, Call Centers, Vendor Management, IVR, Systems Engineering, Unix, Product Management, Program Management, Software Development, VoIP, Call Center, Cisco Technologies, Telephony, Data Center, Visio, Unified Communications, SDLC, CRM, Cloud Computing, Integration, IT Management, SIP, Disaster Recovery, Requirements Analysis, Process Improvement, Linux, Troubleshooting, Business Analysis, TCP/IP, Software Project..., CTI
Education
Creighton University 1995 — 2004
Master's Degree, Masters of Science in Electronic Commerce
University of North Texas 1995 — 2000
BA, Strategic Managment
Mediu, LLC May 2015 - Present
West Corporation March 2013 - May 2015
West Corporation January 2008 - August 2013
West Interactive Corporation 2001 - 2008
Skills
Telecommunications, Call Centers, Vendor Management, IVR, Systems Engineering, Unix, Product Management, Program Management, Software Development, VoIP, Call Center, Cisco Technologies, Telephony, Data Center, Visio, Unified Communications, SDLC, CRM, Cloud Computing, Integration, IT Management, SIP, Disaster Recovery, Requirements Analysis, Process Improvement, Linux, Troubleshooting, Business Analysis, TCP/IP, Software Project..., CTI
Education
Creighton University 1995 — 2004
Master's Degree, Masters of Science in Electronic Commerce
University of North Texas 1995 — 2000
BA, Strategic Managment
Scott Pitner's West Interactive Corporation Experience February 2013 - September 2014
Job Director, Client Engagement Interactive Services at West Corporation
Industry Telecommunications
Experience
West Corporation September 2014 - Present
West Interactive Corporation February 2013 - September 2014
West Corporation November 2010 - February 2013
West Interactive Corporation March 2008 - November 2010
West Business Services December 2006 - March 2008
Omnium Worldwide Inc. January 2002 - July 2006
Self-Employed May 2001 - January 2002
Alegent Health June 1993 - April 2001
Skills
Project Management, Operations Management, Healthcare, CRM, Call Center, Account Management, Competitive Analysis, Process Improvement, Cross-functional Team..., Telecommunications, Program Management, Business Analysis, Team Building, Team Management, Visio, Strategic Planning, Leadership, Office Management, Quality Management, User Experience, Call Centers, IVR, Change Management, Coaching, Customer Experience..., Management, Customer Experience, Customer Satisfaction, Outsourcing, Software Documentation, Telephony, Workforce Management, Customer Retention, CTI, Team Leadership, Training, Data Center, Salesforce.com, Integration, SaaS, Product Management, Solution Selling, Troubleshooting, VoIP, Unified Communications, Wireless, Business Development, Avaya, ACD, SIP
Education
Bellevue University 2001 — 2003
Bachelor's degree
Nebraska College of Business 1996 — 1997
Associate's degree
Creighton Prep 1983 — 1987
West Corporation September 2014 - Present
West Interactive Corporation February 2013 - September 2014
West Corporation November 2010 - February 2013
West Interactive Corporation March 2008 - November 2010
West Business Services December 2006 - March 2008
Omnium Worldwide Inc. January 2002 - July 2006
Self-Employed May 2001 - January 2002
Alegent Health June 1993 - April 2001
Skills
Project Management, Operations Management, Healthcare, CRM, Call Center, Account Management, Competitive Analysis, Process Improvement, Cross-functional Team..., Telecommunications, Program Management, Business Analysis, Team Building, Team Management, Visio, Strategic Planning, Leadership, Office Management, Quality Management, User Experience, Call Centers, IVR, Change Management, Coaching, Customer Experience..., Management, Customer Experience, Customer Satisfaction, Outsourcing, Software Documentation, Telephony, Workforce Management, Customer Retention, CTI, Team Leadership, Training, Data Center, Salesforce.com, Integration, SaaS, Product Management, Solution Selling, Troubleshooting, VoIP, Unified Communications, Wireless, Business Development, Avaya, ACD, SIP
Education
Bellevue University 2001 — 2003
Bachelor's degree
Nebraska College of Business 1996 — 1997
Associate's degree
Creighton Prep 1983 — 1987
John Mello's West Interactive Corporation Experience 1999 - 2000
Job Solutions Delivery Manager at Cabelas
Industry Hospital & Health Care
Experience
Cabelas June 2012 - Present
Blue Cross Blue Shield of Nebraska 2002 - July 2012
BCBSNE June 2008 - June 2012
West Interactive Corporation 1999 - 2000
Skills
SDLC, Agile Methodologies, Business Analysis, Cisco Call Manager, IT Management, Leadership, Networking, Program Management, Requirements Gathering, SharePoint, System Administration, Telecommunications, UCCE, Vendor Management, Video Conferencing, Visio, Integration, Software Documentation
Education
Crown College 2009 — 2011
MA, Organizational Leadership
Bellevue University 1998 — 2001
MIS
Cabelas June 2012 - Present
Blue Cross Blue Shield of Nebraska 2002 - July 2012
BCBSNE June 2008 - June 2012
West Interactive Corporation 1999 - 2000
Skills
SDLC, Agile Methodologies, Business Analysis, Cisco Call Manager, IT Management, Leadership, Networking, Program Management, Requirements Gathering, SharePoint, System Administration, Telecommunications, UCCE, Vendor Management, Video Conferencing, Visio, Integration, Software Documentation
Education
Crown College 2009 — 2011
MA, Organizational Leadership
Bellevue University 1998 — 2001
MIS
Michelle McIntosh's West Interactive Corporation Experience 2000 - 2003
Job Sr. HR Manager
Industry Human Resources
Experience
TD Ameritrade 2008 - Present
West Corporation June 2007 - March 2008
West Corporation April 2003 - June 2007
West Interactive Corporation 2000 - 2003
Skills
Talent Acquisition, Performance Management, Employee Relations, Deferred Compensation, Talent Management, Succession Planning, Workforce Planning, Applicant Tracking..., Human Resources, Benefits Administration, Vendor Management, Onboarding, HR Policies, HRIS, Employee Benefits, Employee Engagement, Recruiting, Management, PeopleSoft, Personnel Management, College Recruiting, New Hire Orientations, Interviews, FMLA
Education
Doane College 1989 — 1993
BA, Political Science
TD Ameritrade 2008 - Present
West Corporation June 2007 - March 2008
West Corporation April 2003 - June 2007
West Interactive Corporation 2000 - 2003
Skills
Talent Acquisition, Performance Management, Employee Relations, Deferred Compensation, Talent Management, Succession Planning, Workforce Planning, Applicant Tracking..., Human Resources, Benefits Administration, Vendor Management, Onboarding, HR Policies, HRIS, Employee Benefits, Employee Engagement, Recruiting, Management, PeopleSoft, Personnel Management, College Recruiting, New Hire Orientations, Interviews, FMLA
Education
Doane College 1989 — 1993
BA, Political Science
Catherine Rivier's West Interactive Corporation Experience July 2011 - December 2011
Job Statistical Data Analyst
Industry Information Technology and Services
Experience
Union Pacific Railroad April 2014 - Present
Carlson Rezidor Hotel Group April 2013 - April 2014
TD Ameritrade July 2011 - April 2013
West Interactive Corporation July 2011 - December 2011
West Interactive Corporation December 2006 - July 2011
Professional Research Consultants May 2003 - October 2006
Skills
SPSS, SQL, Tableau, R, SAS, Nexidia (Phonetic Audio..., Text Mining, C++, Visual Basic, Microsoft Office, IVR, Data Analysis, Survey Research, Series 7, Series 63, Call Centers, Data Mining, Business Intelligence, Predictive Modeling, Market Research, Statistics, Database Design, Forecasting, Dashboard, Analytics, Predictive Analytics, Data Modeling, Statistical Modeling
Education
University of Nebraska at Omaha 2011 — 2014
Master of Science, Mathematics
Creighton University 1998 — 2002
Bachelor of Science, Mathematics
Union Pacific Railroad April 2014 - Present
Carlson Rezidor Hotel Group April 2013 - April 2014
TD Ameritrade July 2011 - April 2013
West Interactive Corporation July 2011 - December 2011
West Interactive Corporation December 2006 - July 2011
Professional Research Consultants May 2003 - October 2006
Skills
SPSS, SQL, Tableau, R, SAS, Nexidia (Phonetic Audio..., Text Mining, C++, Visual Basic, Microsoft Office, IVR, Data Analysis, Survey Research, Series 7, Series 63, Call Centers, Data Mining, Business Intelligence, Predictive Modeling, Market Research, Statistics, Database Design, Forecasting, Dashboard, Analytics, Predictive Analytics, Data Modeling, Statistical Modeling
Education
University of Nebraska at Omaha 2011 — 2014
Master of Science, Mathematics
Creighton University 1998 — 2002
Bachelor of Science, Mathematics
Tom Coss's West Interactive Corporation Experience 1993 - Present
Job Project Manager at West
Industry Telecommunications
Experience
West March 1996 - Present
West Interactive Corporation 1993 - Present
Flexsteel Industries, Inc 1978 - 1992
Skills
IVR, Customer Service, Telecommunications, SQL, Call Center
Education
California State Polytechnic University-Pomona 1970 — 1973
West March 1996 - Present
West Interactive Corporation 1993 - Present
Flexsteel Industries, Inc 1978 - 1992
Skills
IVR, Customer Service, Telecommunications, SQL, Call Center
Education
California State Polytechnic University-Pomona 1970 — 1973
Bob Kamphaus's West Interactive Corporation Experience September 2013 - Present
Job IS Manager at West Interactive Corporation
Industry Computer Software
Experience
West Interactive Corporation September 2013 - Present
CSG Systems, Inc June 2006 - Present
Convergys (aka Matrixx Marketing / WATS Marketing) January 1993 - February 2005
Convergys 1993 - 2005
Skills
Software Development, SQL, Integration, Business Analysis, Agile Methodologies, SDLC, Testing, Visio, Software Project..., Requirements Analysis, Vendor Management, Scrum, Databases, Agile Project Management, Data Warehousing, PL/SQL, Solution Architecture, Business Intelligence, Enterprise Architecture, Requirements Gathering, SharePoint, Business Process, IT Management, Software Documentation, Systems Analysis, Quality Assurance, PMP, Program Management, Unix, Microsoft SQL Server
Education
Univerity of Nebraska - Lincoln 1985 — 1985
Doane College 1981 — 1985
Bachelor of Arts (BA), Mathematics
West Interactive Corporation September 2013 - Present
CSG Systems, Inc June 2006 - Present
Convergys (aka Matrixx Marketing / WATS Marketing) January 1993 - February 2005
Convergys 1993 - 2005
Skills
Software Development, SQL, Integration, Business Analysis, Agile Methodologies, SDLC, Testing, Visio, Software Project..., Requirements Analysis, Vendor Management, Scrum, Databases, Agile Project Management, Data Warehousing, PL/SQL, Solution Architecture, Business Intelligence, Enterprise Architecture, Requirements Gathering, SharePoint, Business Process, IT Management, Software Documentation, Systems Analysis, Quality Assurance, PMP, Program Management, Unix, Microsoft SQL Server
Education
Univerity of Nebraska - Lincoln 1985 — 1985
Doane College 1981 — 1985
Bachelor of Arts (BA), Mathematics
Mike Fecci's West Interactive Corporation Experience September 1999 - November 2010
Job Enterprise Project Manager Consultant at TD Ameritrade
Industry Information Technology and Services
Experience
TD Ameritrade September 2015 - Present
Prairie Cloudware, Inc. July 2014 - August 2015
Client Resources, Inc. February 2013 - July 2014
Creighton University November 2010 - February 2013
West Interactive Corporation September 1999 - November 2010
Hewlett-Packard 1995 - 1999
ACI Worldwide 1989 - 1995
Skills
SDLC, Software Project..., Vendor Management, Business Analysis, Software Development, Agile Methodologies, Requirements Analysis, Integration, Program Management, SQL, Visio, Unix, Project Management, Telecommunications, IT Management, Agile Project Management, PMP, Project Planning, SharePoint, Scrum, Project Portfolio..., Leadership, MS Project, MySQL, Analysis, Linux, PHP, Business Intelligence, Requirements Gathering, Mobile Applications, Databases, Enterprise Architecture, Systems Analysis, Testing, IT Strategy, Microsoft SQL Server, Information Technology
Education
Princeton University 1982 — 1986
Bachelor of Science in Engineering (B.S.E.), Electrical Engineering and Computer Science
TD Ameritrade September 2015 - Present
Prairie Cloudware, Inc. July 2014 - August 2015
Client Resources, Inc. February 2013 - July 2014
Creighton University November 2010 - February 2013
West Interactive Corporation September 1999 - November 2010
Hewlett-Packard 1995 - 1999
ACI Worldwide 1989 - 1995
Skills
SDLC, Software Project..., Vendor Management, Business Analysis, Software Development, Agile Methodologies, Requirements Analysis, Integration, Program Management, SQL, Visio, Unix, Project Management, Telecommunications, IT Management, Agile Project Management, PMP, Project Planning, SharePoint, Scrum, Project Portfolio..., Leadership, MS Project, MySQL, Analysis, Linux, PHP, Business Intelligence, Requirements Gathering, Mobile Applications, Databases, Enterprise Architecture, Systems Analysis, Testing, IT Strategy, Microsoft SQL Server, Information Technology
Education
Princeton University 1982 — 1986
Bachelor of Science in Engineering (B.S.E.), Electrical Engineering and Computer Science
Sandra Stetich's West Interactive Corporation Experience December 1997 - December 2008
Job Business Solutions Analyst at West Corporation
Industry Telecommunications
Experience
West Corporation Revenue Generation March 2012 - Present
West Corporation December 2008 - March 2012
West Interactive Corporation December 1997 - December 2008
Skills
IVR, Call Center, Project Management, Business Intelligence, Customer Experience, Telecommunications, Call Centers, Vendor Management, Business Analysis, Technical Writing, Product Management, Outsourcing, Troubleshooting, Process Improvement, Integration, CRM, Telephony, Cross-functional Team..., SaaS, Mobile Devices, Data Center
Education
University of Nebraska at Omaha 1993 — 1998
Bachelors Degree, Human Resources and Family Finance
University of Nebraska at Omaha
West Corporation Revenue Generation March 2012 - Present
West Corporation December 2008 - March 2012
West Interactive Corporation December 1997 - December 2008
Skills
IVR, Call Center, Project Management, Business Intelligence, Customer Experience, Telecommunications, Call Centers, Vendor Management, Business Analysis, Technical Writing, Product Management, Outsourcing, Troubleshooting, Process Improvement, Integration, CRM, Telephony, Cross-functional Team..., SaaS, Mobile Devices, Data Center
Education
University of Nebraska at Omaha 1993 — 1998
Bachelors Degree, Human Resources and Family Finance
University of Nebraska at Omaha
Jan Matland's West Interactive Corporation Experience September 2004 - 2007
Job Project Manager at Intercall
Industry Telecommunications
Experience
InterCall a division of West December 2007 - Present
West Interactive Corporation September 2004 - 2007
West October 2002 - August 2004
infoUSA February 2001 - October 2002
David Day & Assoc February 2000 - January 2001
infoUSA May 1995 - January 1999
Education
Creighton University
BA, Journalism
InterCall a division of West December 2007 - Present
West Interactive Corporation September 2004 - 2007
West October 2002 - August 2004
infoUSA February 2001 - October 2002
David Day & Assoc February 2000 - January 2001
infoUSA May 1995 - January 1999
Education
Creighton University
BA, Journalism
Kevin Pauba's West Interactive Corporation Experience 1995 - Present
Job Systems Architect at West Corporation
Industry Telecommunications
Experience
West Interactive Corporation 1995 - Present
AT&T August 1985 - May 1995
Control Data Corporation June 1980 - July 1985
Skills
SDLC, Requirements Analysis, Perl, Unix, Linux, Testing, Shell Scripting, Software Engineering, Software Development, TCP/IP, Programming, Change Management, IVR, Analysis, Troubleshooting, Integration, SQL, Java, Systems Engineering, Problem Solving, Software Design, Web Services, Git, Unix Shell Scripting, Eclipse, XML, JavaScript, C, REST, ANTLR, Compiler Development, Python, Groovy, Embedded Software, Architecture, Microchip PIC, Embedded C, ARM
Education
University of Illinois at Urbana-Champaign 1991 — 1995
MS, Computer Science
Iowa State University 1977 — 1981
BS, Mechanical Engineering
West Interactive Corporation 1995 - Present
AT&T August 1985 - May 1995
Control Data Corporation June 1980 - July 1985
Skills
SDLC, Requirements Analysis, Perl, Unix, Linux, Testing, Shell Scripting, Software Engineering, Software Development, TCP/IP, Programming, Change Management, IVR, Analysis, Troubleshooting, Integration, SQL, Java, Systems Engineering, Problem Solving, Software Design, Web Services, Git, Unix Shell Scripting, Eclipse, XML, JavaScript, C, REST, ANTLR, Compiler Development, Python, Groovy, Embedded Software, Architecture, Microchip PIC, Embedded C, ARM
Education
University of Illinois at Urbana-Champaign 1991 — 1995
MS, Computer Science
Iowa State University 1977 — 1981
BS, Mechanical Engineering
Dan Baylor's West Interactive Corporation Experience April 2007 - June 2012
Job Managed Services Project Manager
Industry Information Technology and Services
Experience
Sirius Computer Solutions July 2012 - Present
West Interactive Corporation April 2007 - June 2012
Skills
Telecommunications, VoIP, Data Center, Call Centers, Project Management, Vendor Management, Avaya, Troubleshooting, IP, Telephony, Switches, Unified Communications, MPLS, Managed Services, Network Design, Cisco Technologies
Education
University of Nebraska at Omaha 1980 — 1981
Sirius Computer Solutions July 2012 - Present
West Interactive Corporation April 2007 - June 2012
Skills
Telecommunications, VoIP, Data Center, Call Centers, Project Management, Vendor Management, Avaya, Troubleshooting, IP, Telephony, Switches, Unified Communications, MPLS, Managed Services, Network Design, Cisco Technologies
Education
University of Nebraska at Omaha 1980 — 1981
Jamie Fichter's West Interactive Corporation Experience March 2008 - June 2011
Job Vice President, Systems Engineering and Architecture at West Interactive Services
Industry Telecommunications
Experience
West Interactive Services June 2011 - Present
West Interactive Corporation March 2008 - June 2011
West Corp January 2004 - March 2008
West Corporation December 2002 - January 2004
MCI/WorldCom March 2001 - December 2002
MCI/WorldCom June 2000 - February 2001
MCI/Worldcom June 1999 - June 2000
Goodyear Tire and Rubber September 1997 - May 1999
Nebraska Public Power District January 1997 - August 1997
US Army May 1989 - October 1991
Skills
SDLC, Integration, Contract Negotiation, Telecommunications, Systems Engineering, VoIP, IP, Leadership, IVR, SIP, Unified Communications, Cisco Technologies, Troubleshooting, Testing, Analysis, Telephony, Data Center, Wireless, IT Management, Cross-functional Team..., Network Security, Network Design, Software Project..., Vendor Management, Networking, PMP, Call Centers, Team Leadership, Managed Services, Process Improvement, Product Management, Unix, Solaris, Disaster Recovery, Virtualization, TCP/IP, Security, SaaS, Solution Selling, Linux, WAN, Cloud Computing, Enterprise Software, Project Management, Software Development, ITIL, MPLS, Switches, VMware, CTI
Education
University of Nebraska-Lincoln 1994 — 1999
Bachelor of Science, Electrical Engineering
West Interactive Services June 2011 - Present
West Interactive Corporation March 2008 - June 2011
West Corp January 2004 - March 2008
West Corporation December 2002 - January 2004
MCI/WorldCom March 2001 - December 2002
MCI/WorldCom June 2000 - February 2001
MCI/Worldcom June 1999 - June 2000
Goodyear Tire and Rubber September 1997 - May 1999
Nebraska Public Power District January 1997 - August 1997
US Army May 1989 - October 1991
Skills
SDLC, Integration, Contract Negotiation, Telecommunications, Systems Engineering, VoIP, IP, Leadership, IVR, SIP, Unified Communications, Cisco Technologies, Troubleshooting, Testing, Analysis, Telephony, Data Center, Wireless, IT Management, Cross-functional Team..., Network Security, Network Design, Software Project..., Vendor Management, Networking, PMP, Call Centers, Team Leadership, Managed Services, Process Improvement, Product Management, Unix, Solaris, Disaster Recovery, Virtualization, TCP/IP, Security, SaaS, Solution Selling, Linux, WAN, Cloud Computing, Enterprise Software, Project Management, Software Development, ITIL, MPLS, Switches, VMware, CTI
Education
University of Nebraska-Lincoln 1994 — 1999
Bachelor of Science, Electrical Engineering
Bruce Pollock's West Interactive Corporation Experience April 2009 - Present
Job VicePresident, Strategic Growth and Planning at West Interactive Corporation
Industry Outsourcing/Offshoring
Experience
West Interactive Corporation April 2009 - Present
Skills
IVR, SaaS, Call Center, Customer Experience, Telecommunications, Cloud Computing, Product Management, Business Development, Unified Communications, Telemarketing, Speech Recognition, Self Service, Professional Services, Analytics, Vendor Management, Leadership, Call Centers, Business Strategy, Management, Mobile Devices, B2B, Enterprise Software, Strategic Partnerships, CRM, Competitive Analysis
Education
The University of Western Ontario - Richard Ivey School of Business 1989 — 1993
MBA
The University of British Columbia 1982 — 1986
BA
West Interactive Corporation April 2009 - Present
Skills
IVR, SaaS, Call Center, Customer Experience, Telecommunications, Cloud Computing, Product Management, Business Development, Unified Communications, Telemarketing, Speech Recognition, Self Service, Professional Services, Analytics, Vendor Management, Leadership, Call Centers, Business Strategy, Management, Mobile Devices, B2B, Enterprise Software, Strategic Partnerships, CRM, Competitive Analysis
Education
The University of Western Ontario - Richard Ivey School of Business 1989 — 1993
MBA
The University of British Columbia 1982 — 1986
BA
Bryan Sharp's West Interactive Corporation Experience September 2001 - October 2006
Job Manager Enterprise Number Management at West Corporation
Industry Telecommunications
Experience
West Corporation May 2013 - Present
West Corporation March 2008 - May 2013
West Corporation October 2006 - March 2008
West Interactive Corporation September 2001 - October 2006
Viatel 1995 - 2001
Skills
Media Gateways, SS7, VoIP, IVR, TDM, Call Routing, Troubleshooting, ISDN, Nortel, SIP Trunking, SIP, Telephony, IP, ACD, Unified Communications, Network Design, Call Centers, System Deployment, PSTN, Routing, Telecommunications, MPLS, Switches, T1, Provisioning, Telecommunications..., CTI, Integration, LAN-WAN, Cisco Call Manager, WAN, Managed Services, Network Engineering, Ethernet, Computer Network..., Co-location, Sales Engineering, Solaris, Unix, TCP/IP, Technical Support, Load Balancing, IP PBX, Networking, Cisco Technologies, Routers
Education
Metropolitan Community College 1989 — 1990
N/A
University of Nebraska at Omaha 1987 — 1989
N/A
West Corporation May 2013 - Present
West Corporation March 2008 - May 2013
West Corporation October 2006 - March 2008
West Interactive Corporation September 2001 - October 2006
Viatel 1995 - 2001
Skills
Media Gateways, SS7, VoIP, IVR, TDM, Call Routing, Troubleshooting, ISDN, Nortel, SIP Trunking, SIP, Telephony, IP, ACD, Unified Communications, Network Design, Call Centers, System Deployment, PSTN, Routing, Telecommunications, MPLS, Switches, T1, Provisioning, Telecommunications..., CTI, Integration, LAN-WAN, Cisco Call Manager, WAN, Managed Services, Network Engineering, Ethernet, Computer Network..., Co-location, Sales Engineering, Solaris, Unix, TCP/IP, Technical Support, Load Balancing, IP PBX, Networking, Cisco Technologies, Routers
Education
Metropolitan Community College 1989 — 1990
N/A
University of Nebraska at Omaha 1987 — 1989
N/A
Anthony Spulak's West Interactive Corporation Experience August 2013 - Present
Job Information Services Manager; West Interactive Services; CISSP, MCSA, MCTS
Industry Information Technology and Services
Experience
West Interactive Corporation August 2013 - Present
G4S Technology LLC (formerly Adesta, LLC) March 2009 - August 2013
Adesta, LLC March 2009 - January 2010
HDR, Inc. December 2002 - March 2009
HDR December 2001 - March 2009
University of Nebraska August 1989 - December 2001
Skills
Access Control, Active Directory, Adobe Photoshop, ASP (Classic & .Net), ASPMail, Borland’s Turbo Pascal, C#, COBOL, Computer Crime..., Corel Paint Shop Pro, Customer Support and..., DHTML, DOS, Emergency Medical..., Fortran, G.E. Summit eNT System..., Hardware Repair, JavaScript, LDAP, Lenel OnGuard..., Linux, Lotus Notes, Microsoft Fax Services, Microsoft Hyper-V, Microsoft Internet..., Microsoft Live..., Microsoft Office..., Microsoft Office..., Microsoft Office Project, Microsoft Office..., Microsoft Office Visio, Microsoft SQL Server..., Microsoft Virtual PC, Microsoft Virtual Server, Microsoft Visual Basic..., Microsoft Visual Basic..., Microsoft Visual C++, Microsoft Visual Studio, Microsoft Visual Studio..., Microsoft Windows (MCSA), Microsoft Windows Vista..., NCIC/NCIS..., Report Generation, Symantec Anti-Virus, Unix / Unix – C, VMWare ESX Server, VMWare Workstation, WordPerfect Suite, Microsoft Office, IIS
Education
University of Nebraska-Lincoln 1989 — 1997
Leigh High
University of Nebraska-Lincoln
Computer Science
West Interactive Corporation August 2013 - Present
G4S Technology LLC (formerly Adesta, LLC) March 2009 - August 2013
Adesta, LLC March 2009 - January 2010
HDR, Inc. December 2002 - March 2009
HDR December 2001 - March 2009
University of Nebraska August 1989 - December 2001
Skills
Access Control, Active Directory, Adobe Photoshop, ASP (Classic & .Net), ASPMail, Borland’s Turbo Pascal, C#, COBOL, Computer Crime..., Corel Paint Shop Pro, Customer Support and..., DHTML, DOS, Emergency Medical..., Fortran, G.E. Summit eNT System..., Hardware Repair, JavaScript, LDAP, Lenel OnGuard..., Linux, Lotus Notes, Microsoft Fax Services, Microsoft Hyper-V, Microsoft Internet..., Microsoft Live..., Microsoft Office..., Microsoft Office..., Microsoft Office Project, Microsoft Office..., Microsoft Office Visio, Microsoft SQL Server..., Microsoft Virtual PC, Microsoft Virtual Server, Microsoft Visual Basic..., Microsoft Visual Basic..., Microsoft Visual C++, Microsoft Visual Studio, Microsoft Visual Studio..., Microsoft Windows (MCSA), Microsoft Windows Vista..., NCIC/NCIS..., Report Generation, Symantec Anti-Virus, Unix / Unix – C, VMWare ESX Server, VMWare Workstation, WordPerfect Suite, Microsoft Office, IIS
Education
University of Nebraska-Lincoln 1989 — 1997
Leigh High
University of Nebraska-Lincoln
Computer Science
Odomitchi Anikpo's West Interactive Corporation Experience July 2008 - August 2011
Job Senior Member of Technical Staff at Salesforce.com
Industry Computer Software
Experience
Salesforce.com August 2011 - Present
West Interactive Corporation July 2008 - August 2011
MSI Systems Integrators July 2006 - July 2008
Medibadge, Inc. 2006 - 2006
ConAgra Foods August 2004 - August 2005
Skills
Java Enterprise Edition, Java, SQL, Web Services, JSP, XML, SOAP, JSF, Software Development, Servlets, Linux, Développement de..., JavaScript, Services web, Applications web
Education
University of Nebraska at Omaha 2007 — 2008
Masters
University of Nebraska at Omaha 2007 — 2008
Masters Certificate
University of Nebraska at Omaha 2002 — 2006
Bachelors of Science
Lycee Scientifique de Yamoussoukro
Salesforce.com August 2011 - Present
West Interactive Corporation July 2008 - August 2011
MSI Systems Integrators July 2006 - July 2008
Medibadge, Inc. 2006 - 2006
ConAgra Foods August 2004 - August 2005
Skills
Java Enterprise Edition, Java, SQL, Web Services, JSP, XML, SOAP, JSF, Software Development, Servlets, Linux, Développement de..., JavaScript, Services web, Applications web
Education
University of Nebraska at Omaha 2007 — 2008
Masters
University of Nebraska at Omaha 2007 — 2008
Masters Certificate
University of Nebraska at Omaha 2002 — 2006
Bachelors of Science
Lycee Scientifique de Yamoussoukro
Tom Seeman's West Interactive Corporation Experience 1996 - 2007
Job PM at Genesys Labs
Industry Telecommunications
Experience
Genesys Labs June 2006 - Present
West Interactive Corporation 1996 - 2007
West Corporation November 1997 - June 2006
Call Interactive/FDC, Omaha, Nebraska November 1996 - October 1997
Education
University of Nebraska-Lincoln 1974 — 1980
BS, ENGINEERING
Genesys Labs June 2006 - Present
West Interactive Corporation 1996 - 2007
West Corporation November 1997 - June 2006
Call Interactive/FDC, Omaha, Nebraska November 1996 - October 1997
Education
University of Nebraska-Lincoln 1974 — 1980
BS, ENGINEERING
Andy Benkis's West Interactive Corporation Experience February 2009 - January 2014
Job Regional Sales Manager, University Accounts at Western Union Business Solutions
Industry Information Technology and Services
Experience
Western Union Business Solutions January 2014 - Present
West Interactive Corporation February 2009 - January 2014
SoccerTots August 1999 - January 2014
NFC Soccer Club May 2009 - March 2011
First National Bank of Omaha February 2005 - March 2008
Travelex May 1994 - February 2005
Skills
Financial Services, Banking, Account Management, Payments, New Business Development, CRM, Management, Relationship Management, Risk Management, Sales, Coaching
Education
University of Nebraska at Omaha
Western Union Business Solutions January 2014 - Present
West Interactive Corporation February 2009 - January 2014
SoccerTots August 1999 - January 2014
NFC Soccer Club May 2009 - March 2011
First National Bank of Omaha February 2005 - March 2008
Travelex May 1994 - February 2005
Skills
Financial Services, Banking, Account Management, Payments, New Business Development, CRM, Management, Relationship Management, Risk Management, Sales, Coaching
Education
University of Nebraska at Omaha
Claire Matt's West Interactive Corporation Experience April 2011 - May 2013
Job Mobility Solutions Architect at Kiewit
Industry Telecommunications
Experience
Kiewit April 2015 - Present
Kiewit June 2013 - March 2015
West Interactive Corporation April 2011 - May 2013
West Interactive Corporation 2008 - April 2011
West Corporation 2005 - 2008
Physicians Mutual 2003 - 2004
CSG International 2000 - 2003
West Interactive Corporation 1996 - 2000
Wats Marketing 1987 - 1994
Skills
IVR, Product Management, Telecommunications, Business Intelligence..., Business Process..., Marketing Research, Client Operations, Call Center, Release Management, Vendor Management, Project Management, Survey design,...
Education
University of Nebraska-Lincoln
Bachelor of Arts, Advertising/Marketing
Kiewit April 2015 - Present
Kiewit June 2013 - March 2015
West Interactive Corporation April 2011 - May 2013
West Interactive Corporation 2008 - April 2011
West Corporation 2005 - 2008
Physicians Mutual 2003 - 2004
CSG International 2000 - 2003
West Interactive Corporation 1996 - 2000
Wats Marketing 1987 - 1994
Skills
IVR, Product Management, Telecommunications, Business Intelligence..., Business Process..., Marketing Research, Client Operations, Call Center, Release Management, Vendor Management, Project Management, Survey design,...
Education
University of Nebraska-Lincoln
Bachelor of Arts, Advertising/Marketing
Roger Henson's West Interactive Corporation Experience November 2013 - Present
Job Software Analyst at West Corporation
Industry Information Technology and Services
Experience
West Interactive Corporation November 2013 - Present
Client Resources, Inc. September 2013 - November 2013
Nelnet Business Solutions August 2012 - August 2013
Bass & Associates, Inc November 2011 - August 2012
DOT.Comm November 2011 - August 2012
Productive Data Solutions October 2010 - October 2011
Raytheon October 2010 - October 2011
Union Pacific Railroad April 2007 - September 2010
First Data Corporation 1995 - 2005
McDonnell Douglas Corp 1988 - 1993
Skills
JavaScript, Spring, Agile Methodologies, SQL, Microsoft SQL Server, SDLC, Eclipse, Requirements Analysis, Web Development, Oracle, JSP, Hibernate, Java, Databases, Linux, Java Enterprise Edition, Web Applications, Tomcat
Education
Bellevue University 2004 — 2006
B.S., Computer Information Systems, Object-Oriented Design and Programming with Java, GPA=4.0
University of Wyoming
B.S., Civil Engineering
West Interactive Corporation November 2013 - Present
Client Resources, Inc. September 2013 - November 2013
Nelnet Business Solutions August 2012 - August 2013
Bass & Associates, Inc November 2011 - August 2012
DOT.Comm November 2011 - August 2012
Productive Data Solutions October 2010 - October 2011
Raytheon October 2010 - October 2011
Union Pacific Railroad April 2007 - September 2010
First Data Corporation 1995 - 2005
McDonnell Douglas Corp 1988 - 1993
Skills
JavaScript, Spring, Agile Methodologies, SQL, Microsoft SQL Server, SDLC, Eclipse, Requirements Analysis, Web Development, Oracle, JSP, Hibernate, Java, Databases, Linux, Java Enterprise Edition, Web Applications, Tomcat
Education
Bellevue University 2004 — 2006
B.S., Computer Information Systems, Object-Oriented Design and Programming with Java, GPA=4.0
University of Wyoming
B.S., Civil Engineering
Wyrdrun S Parker's West Interactive Corporation Experience November 2002 - November 2004
Job Write the Future, Edit the Past, Publish the Present
Industry Writing and Editing
Experience
Blank Page Enterprise October 1990 - April 2014
Omaha Catholic Worker December 2011 - June 2012
Donna Fedor, Re-Think 2012 - 2012
Table Grace Cafe April 2011 - June 2011
LinkedIn 2011 - 2011
Siena/Francis House December 2009 - December 2010
BackShelf Books January 2010 - October 2010
West Customer Management, LLC February 2009 - September 2009
Colonel Shop Convenience Store January 2008 - December 2008
West Interactive Corporation November 2002 - November 2004
Skills
Non-profits, Copywriting, Editing, Social Networking, Press Releases, Customer Service, Training, Poetry, Copy Editing, Freelance Writing, Technical Writing, Research, Microsoft Word, Social Media, Customer Satisfaction, Microsoft Office, Blackberry, Web Design, Media Relations, Publishing, Journalism, Fundraising, Creative Writing, Community Outreach, Public Speaking, Blogging, Proofreading, History, Troubleshooting, Outlook, Literature, Data Entry, English, Magazines, New Media, Grammar, Newsletters, Books, Web Content, Publications, Feature Articles, Fiction, Facebook, Dance, Mental Health, Nonprofits
Education
Iowa Western Community College 2014 — 2015
Associate of Arts (A.A.), General Studies
Metropolitan Community College 2006 — 2007
NA, Technical Writing, Algebra, Computer Science
New Horizons Computer Learning Center 2003 — 2004
Certificates, Web Design, MOUS 2000, A+, PASS
University of Nebraska at Omaha 1999 — 2002
NA, BFA Creative Writing, Interdisciplinary Studies
Pikes Peak Community College 1994 — 1995
NA, English, American Literature, Spanish
Crosier Seminary Junior College 1986 — 1988
Ass., Classical Languages, Philosophy, 4.0
Blank Page Enterprise October 1990 - April 2014
Omaha Catholic Worker December 2011 - June 2012
Donna Fedor, Re-Think 2012 - 2012
Table Grace Cafe April 2011 - June 2011
LinkedIn 2011 - 2011
Siena/Francis House December 2009 - December 2010
BackShelf Books January 2010 - October 2010
West Customer Management, LLC February 2009 - September 2009
Colonel Shop Convenience Store January 2008 - December 2008
West Interactive Corporation November 2002 - November 2004
Skills
Non-profits, Copywriting, Editing, Social Networking, Press Releases, Customer Service, Training, Poetry, Copy Editing, Freelance Writing, Technical Writing, Research, Microsoft Word, Social Media, Customer Satisfaction, Microsoft Office, Blackberry, Web Design, Media Relations, Publishing, Journalism, Fundraising, Creative Writing, Community Outreach, Public Speaking, Blogging, Proofreading, History, Troubleshooting, Outlook, Literature, Data Entry, English, Magazines, New Media, Grammar, Newsletters, Books, Web Content, Publications, Feature Articles, Fiction, Facebook, Dance, Mental Health, Nonprofits
Education
Iowa Western Community College 2014 — 2015
Associate of Arts (A.A.), General Studies
Metropolitan Community College 2006 — 2007
NA, Technical Writing, Algebra, Computer Science
New Horizons Computer Learning Center 2003 — 2004
Certificates, Web Design, MOUS 2000, A+, PASS
University of Nebraska at Omaha 1999 — 2002
NA, BFA Creative Writing, Interdisciplinary Studies
Pikes Peak Community College 1994 — 1995
NA, English, American Literature, Spanish
Crosier Seminary Junior College 1986 — 1988
Ass., Classical Languages, Philosophy, 4.0
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY