West IP Communications
Industry: Company
DescriptionFounded: 2000 Parent organization: West Corporation
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West IP Communications Employees
World Wide Technology September 2014 - Present
West IP Communications February 2014 - August 2014
West IP Communications February 2010 - January 2014
AT&T January 2009 - January 2010
SBC Global Communications Inc January 2006 - December 2008
AT&T - Business Communication Services January 2006 - June 2007
SBC Global Communications Inc January 2004 - December 2005
SBC January 2002 - December 2005
SBC Global Communications Inc June 2002 - December 2003
Ameritech January 2001 - May 2002
Skills
VoIP, Avaya, IP, Frame Relay, ISDN, Cisco Technologies, Sales Management, Account Management, Business Development, Channel Partners, MPLS, Telecommunications, Unified Communications, Sales, Wireless, Networking, Managed Services, Cloud Computing, Security, Enterprise Software, Solution Selling, Sales Operations, WAN, Ethernet, SIP, Selling, SIP Trunking, Network Design, CRM, Sales Process, Strategy, Telephony, SaaS, CCNA, Leadership, T1, Data Center, Professional Services, Strategic Partnerships, Integration, Consulting, Consultative Selling, Vendor Management
Education
Illinois State University 1986 — 1991
Bachelor of Science, Criminal Justice Science
Cary Grove Highschool 1983 — 1990
West IP Communications October 2014 - Present
KEEP Collective September 2014 - Present
Thirty-One Gifts December 2012 - Present
West IP Communications October 2012 - October 2014
West IP Communications April 2011 - October 2012
Lowe's Home Improvement July 2010 - April 2011
Lowe's Home Improvement May 2007 - July 2010
University of Dayton August 2006 - May 2010
Creative Alliance May 2007 - August 2007
Skills
Sales, PowerPoint, Customer Service, Microsoft Excel, Microsoft Office, Account Management, Project Management, Marketing, Sales Process, Technical Support, Social Media, Marketing Strategy, Call Centers, Team Leadership, Salesforce.com, Software Installation, Computer Hardware, Troubleshooting, Microsoft Word, Leadership, Marketing Communications, Telecommunications, Customer Satisfaction, Networking, Training
Education
University of Dayton 2006 — 2010
BA, Visual Communication Design, Political Science
University of Louisville 2008 — 2008
Political Science
Assumption 2002 — 2006
High School Diploma
West IP Communications August 2014 - Present
InterCall June 2013 - August 2014
Barkat Consulting January 2011 - May 2013
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Financial Analysis, Analysis, Access, Marketing Strategy, Forecasting, Microsoft Word, Research, Customer Service, HTML, Java, Salesforce.com, Data Analysis, SQL, Social Media, Photoshop, Public Speaking, Project Management, Sales, Management, Leadership, Outlook, Business Strategy, Finance, Networking
Education
University of Illinois at Chicago 2009 — 2013
Bachelor's degree, Finance and Financial Management Services
West IP Communications January 2008 - Present
Yum! Brands January 2003 - December 2007
Power Creative December 2000 - December 2002
Power Creative April 1998 - December 2000
The Cobb Group 1994 - 1998
Skills
CSS, Dreamweaver, Adobe Acrobat, HTML, Advertising, Photography, Email Marketing, Logo Design, Brochures, Web Design, WordPress, Illustrator, InDesign, Photoshop, Adobe Design Programs, Adobe Creative Cloud, Branding & Identity, Brand Development, Graphic Design, Corporate Identity, Corporate Branding, Art Direction, Creative Direction, Creative Problem Solving
Education
University of Louisville 1991 — 1995
BA, Graphic Design
Louisville Male High School 1986 — 1986
Netech Corporation November 2013 - Present
Cardinal Health April 2013 - October 2013
West IP Communications April 2011 - April 2013
Insight Communications October 2010 - April 2011
Charter Communications December 2009 - October 2010
Charter Communications June 2007 - October 2009
Charter Communications August 2005 - June 2007
Charter Communications October 2004 - August 2005
Skills
MPLS, Call Center, VoIP, Telecommunications, IP, Telephony, Troubleshooting, Cisco Technologies, Routers, TCP/IP, Salesforce.com, CCNA, Computer Network..., Call Centers, Networking, Unified Communications, WAN, Managed Services, Wireless, LAN-WAN, Ethernet, SIP, Switches, Network Administration, Network Engineering, T1, VPN
Education
Barry University 2000 — 2004
Bachelor of Arts (BA), Broadcast Journalism
GE Appliances February 2014 - Present
West IP Communications April 2011 - February 2014
Moroch June 2009 - April 2011
Clear Channel April 2009 - June 2009
Skills
Integrated Marketing, Advertising, Marketing, Strategy, Management, Broadcast, Social Media Marketing, Social Media, Facebook, Marketing Communications, Media Planning, Digital Marketing, Public Relations, Press Releases, Creative Strategy, Event Planning, Online Advertising, Interactive Marketing, Social Networking, Digital Strategy, Lead Generation, Product Development, Email Marketing, Direct Marketing, Online Marketing, Salesforce.com, Brand Development, Product Marketing, Strategic Partnerships, Account Management, Marketing Strategy, Creative Direction, Mobile Marketing, Sponsorship, Marketing Research, Multi-channel Marketing, Media Buying, Business Development, Google Analytics, Relationship Marketing, B2B Marketing, SEM, Competitive Analysis, B2B, Microsoft Office, Customer Service, Leadership, Sales, PowerPoint, Direct Sales
Education
Bellarmine University 2013 — 2014
Master of Business Administration (MBA), Entrepreneurship/Entrepreneurial Studies
University of Kentucky 2006 — 2009
Bachelor of Applied Science (BASc), Marketing
Trinity High School 2002 — 2006
West IP Communications February 2014 - Present
Cbeyond September 2012 - November 2013
Charter Communications May 2000 - February 2012
Charter Communications May 2000 - February 2012
Charter Communications 2000 - February 2012
Pegasus Satellite Television January 1997 - May 2000
AAF International BV 1994 - 1997
GE Answer Center 1982 - 1994
Skills
Senior Management..., Global Care..., Program..., Quality Assurance, Workforce Planning
Education
University of Louisville
Bachelor of Science, Marketing
West IP Communications January 2013 - Present
Lightyear Network Solutions November 2011 - December 2012
Lightyear Network Solutions August 2007 - October 2011
Lightyear Network Solutions July 2005 - July 2007
Buckhorn Children's Center January 1997 - August 2002
Skills
Telecommunications, Wireless, Telephony, Unified Communications, VoIP, Family Services
Education
Morehead State University 1997 — 2002
Bachelors, Social Work, Psychology
FreeConferenceCall.com October 2014 - May 2015
West IP Communications January 2011 - August 2014
InterCall January 2008 - December 2010
InterCall September 2007 - December 2010
InterCall September 2003 - September 2007
InterCall January 2001 - September 2003
InterCall March 1998 - January 2001
Wise Investors Inc. January 1991 - February 1998
Skills
Global Business..., Managed Services, SaaS, Strategic Partnerships, Webinars, Unified Communications, Video Conferencing, Solution Selling, Business Strategy, Channel, Professional Services, VoIP, Enterprise Software, Telecommunications, IP, Partner Management, Cloud Computing, B2B, Telephony, Channel Partners, Hosted Services, Salesforce.com, Audio Conferencing, Lead Generation, Product Management, Management, Sales Operations, Product Marketing, Telepresence, Organizational..., Operational Strategy, P&L Ownership, M&A execution, Business Development, Strategic Leadership, Cross-cultural Teams, Negotiation, Long Range Planning, Operations Management, Thought Leadership, Leadership, New Business Development, Team Leadership, Direct Sales, Sales Process, Go-to-market Strategy, SIP Trunking, Collaboration Solutions, Sales, P&L Management
Education
Indiana University - Kelley School of Business 1980 — 1984
Bachelor of Science (BS)
Loyola University Chicago School of Law 1984 — 1987
JD
University of Chicago Graduate School of Business 2000 — 2000
Kellogg School of Management 2006 — 2006
Vail Resorts November 2014 - Present
West IP Communications March 2012 - Present
Cbeyond May 2011 - February 2012
Weaver Multimedia Group 2007 - 2011
Sears Home Improvement Products February 2009 - November 2010
Xylem Digital 2000 - 2003
Skills
Account Management, Unified Communications, Direct Sales, Cold Calling, Marketing Communications, Selling, Salesforce.com, Managed Services, Solution Selling, New Business Development, Sales Process, Lead Generation, B2B, Strategic Partnerships, Sales, SaaS, Sales Presentations
Education
Metropolitan State University of Denver 2000 — 2004
Marketing
High school 1992 — 1996
general
West IP Communications December 2012 - Present
Demolab April 2005 - November 2012
IBM Korea January 1998 - July 2004
Skills
CCIE Voice, CCIE Security, CCIE R&S, Cisco IOS, CCDP, Routing, Cisco UCS, CCNA, CCVP, CISSP, MPLS, Cisco Certified, CCNP, HSRP, CCSP, Cisco Call Manager, LAN Switching, ASA, Cisco Security, PIX, QoS, Cisco VoIP, CCIP, CCIE, Cisco Routers
Education
Carnegie Mellon University 2004 — 2005
Master of Science (M.S.), Information Technology
Inha University 1990 — 1998
Bachelor's degree, Computer Engineering
West IP Communications March 2013 - Present
Sprint Nextel August 2011 - March 2013
Line Systems Inc. May 2010 - January 2011
XO Communications May 2004 - April 2010
CenturyLink Business December 2001 - June 2004
Teligent Inc May 1998 - November 2000
WorldCom 1996 - 1998
Skills
IP, Unified Communications, SIP Trunking, Professional Services, Data Center, Salesforce.com, Managed Services, Solution Selling, Sales Operations, Customer Retention, Telephony, Carriers, Call Center, Telecommunications, Hosted Services, MPLS, Sales Presentations, Sales, Co-location, VoIP, PRI, Mobile Devices, T1, Sales Engineering, Business Development, B2B, Channel Partners, Direct Sales, SIP, Contract Negotiation, Sales Process, Cloud Computing, Long Distance, Private Line, M2M, New Business Development, Strategic Partnerships, Channel, Ethernet, Sales Management, Cold Calling, Wireless, SaaS, Broadband, Account Management
Education
Rowan University 1992 — 1994
B.S., Business Management
West IP Communications March 2010 - Present
NetWorld Alliance January 2007 - March 2010
New West August 2006 - November 2006
Skills
Social Media, Public Relations, Corporate Communications, B2B, Digital Signage, Media Relations, Interactive Advertising, Building Relationships, Social Media Marketing, Channel Marketing, Cisco Marketing, Competitive Analysis, Business Development, Journalism, Music, Copywriting, Marketing, Management, Advertising, Direct Marketing, Lead Generation, Sales, SaaS, Marketing Strategy, Digital Media, Marketing Communications, Digital Marketing, New Business Development, Multi-channel Marketing, Content Strategy, Blogging, B2B Marketing, Facebook, Strategic Partnerships, Trade Shows, Email Marketing, Online Marketing, Demand Generation, Thought Leadership
Education
Spalding University 2007 — 2009
M.S., Business Communication
University of Kentucky 2003 — 2006
B.A., Journalism
West IP Communications December 2014 - Present
Ivy Tech Community College January 2015 - June 2015
boice.net April 2014 - December 2014
West IP Communications January 2014 - April 2014
West IP Communications March 2012 - January 2014
Ivy Tech Community College August 2011 - January 2012
US Army February 2005 - February 2011
Skills
Passed CCIE..., Cisco Prime..., UCCX, CUBE, CUCME, Switches, VoIP, Networking, Troubleshooting, CCNA, Cisco IOS, Cisco Call Manager, Unified Communications, CompTIA A+ Certification, Network + Certified, Security+, CCENT, Cisco Routers, Cisco Technologies, Routers, LAN-WAN, WAN, Cisco Certified, VPN, Network Engineering, CCNA Voice, Network Administration, Windows Server, Active Directory, CCNP Voice, ETA Customer Service..., Microsoft Technology..., Microsoft Technology..., Microsoft Technology..., Microsoft Technology..., SIP, CUCM, Cisco Unity Connection, CCNA Wireless
Education
Ivy Tech Community College 2011 — 2012
Associate of Arts and Sciences (AAS), Information Technology, 4.0
Indiana University Bloomington 2003 — 2005
none, Elementry Education
Cisco August 2014 - Present
West IP Communications March 2011 - August 2014
InterCall/West UC August 2011 - January 2012
InterCall January 2010 - January 2012
Skills
Solution Selling, Unified Communications, Audio Conferencing, Managed Services, Sales Operations, Video Conferencing, Lead Generation, Channel Partners, VoIP, Demand Generation, SaaS, Product Management, Strategic Partnerships, Telepresence, Direct Sales, New Business Development, Salesforce.com, B2B, Enterprise Software, Sales Management, Professional Services, Account Management, CRM, Selling, Cloud Computing, Go-to-market Strategy, Telecommunications, Sales Process, MPLS, Telephony, Sales Presentations, Wireless, Customer Retention, Data Center, SIP Trunking, Software Industry, Call Centers, Hosted Services, Cold Calling, Collaboration Solutions, Co-location, Product Marketing, Webinars, Partner Management, SIP, IP
Education
Oklahoma State University
Bachelor of Science, Communication and Media Studies
Motorcycle Superstore June 2013 - Present
West IP Communications August 2012 - June 2013
Bluegrass Community and Technical College April 2011 - August 2012
Maryhurst January 2009 - November 2010
Maryhurst January 2008 - January 2009
YMCA of Central Kentucky February 2005 - September 2006
MLK Jr. Cultural Center May 2004 - August 2004
Skills
Workers Compensation, Recruiting, Research, Employee Benefits, Training, Development Coaching, Onboarding, Techinical, VoIP, Cloud Applications, Cloud Communications, Cloud-based, HR Policies, Applicant Tracking..., Deferred Compensation, New Hire Orientations, Coaching, Leadership, Interviews, Employment Law, Management, Human Resources, Employee Relations, PeopleSoft, Leadership Development, Hiring, Program Management, Staff Development, Organizational..., Career Development, Policy, Time Management, Workshop Facilitation, College Recruiting, Employee Training, Resume Writing, Benefits Administration, Employee Handbooks, Job Descriptions, Open Enrollment, Outlook, Interview Preparation, Diversity, Job Fairs, Sourcing, Building Relationships, Screening, Talent Acquisition, Employee Engagement, Talent Management
Education
Sullivan University 2008 — 2009
Master, Business Administration
University of Kentucky 2000 — 2004
Bachelor of Science, Merchandising
Genesys Cloud March 2014 - Present
West IP Communications February 2013 - March 2014
Research In Motion January 2011 - November 2012
Research In Motion November 2009 - January 2011
Aspect Software January 2004 - November 2009
Aspect Software January 1996 - November 2009
Skills
Unified Communications, Telecommunications, Incident Handling, Solution Selling, Enterprise Software, SaaS, Call Center, Building Relationships, Relationship Management, Action Oriented, Project Coordination, Committed to Customer...
Education
Amberton University 2001 — 2008
MBA, General Business
Northwest Missouri State University 1989 — 1993
Bachelor of Science, Public Relations
West IP Communications November 2012 - Present
The Tellennium Group June 2010 - October 2012
Windstream Communications March 2007 - August 2009
Ideacom Networks December 2005 - March 2007
Time Warner Inc. September 2003 - September 2004
CenturyLink July 2001 - September 2003
MegaPath January 2000 - July 2001
Skills
Certified Scrum Master..., Agile, Scrum Alliance, Project Management, Business Analysis, Provisioning, Network Design, Logistics Engineering, Technical Staff..., Logistics Management, Telecom Expense..., Telecommunications..., Customer Service..., Technical Support, Sales Support, VoIP, PBX, Web Hosting, Cisco Call Manager, Cisco Switches, Cisco Routers, ShoreTel, Tadiran PBX, Avaya IP Telephony, Hosted Services, TEMS, Visio, SharePoint, MS Project, SQL, CRM software, Salesforce.com, Siebel, Logistics, Crystal Reports, Tigerpaw, Oracle Reports, Pharmacy Technicians, Retail pharmacy..., Military Logistics, Agile Methodologies, CRM, Vendor Management, Unified Communications, Enterprise Software, MPLS, Telecommunications, Managed Services, Software Documentation, Sales Operations
Education
Sullivan University 2010 — 2010
Cisco Certified Network Engineer (CCNA), A
Jefferson Community College 1990 — 1994
Hospital Administration
United States Navy 1980 — 1989
Field Medical Corpsman Petty Officer 2nd Class
West IP Communications January 2013 - Present
Charter Communications January 2009 - January 2013
Wireless Express LLC February 2009 - May 2009
Sears Holdings Co August 2007 - January 2009
United States Marine August 2002 - August 2007
Walmart August 2000 - June 2002
Skills
Team Leadership, Teamwork, Employee Loyalty, Training & Development, Customer Experience, Computer Hardware, Salesforce.com, Direct Sales, Typing, Document Design, BMC Remedy, Troubleshooting, Creative Problem Solving, HTML, Group Presentations, Theory of Constraints, Laptops, Microsoft Office, Management, Supervision, Problem Solving, Communication, Microsoft Excel, Graphic Design, Call Centers, Account Management, MPLS, Telecommunications, Cisco Technologies, Telephony, Managed Services, Employee Training, VoIP, Sales, Leadership, Networking, IP, Customer Service, Wireless, Unified Communications, Customer Satisfaction, Cloud Computing, Vendor Management, Solution Selling
Education
Ivy Tech Community College 2010 — 2014
Currently pursuing degree., Computer information systems
Franklin Simpson HS 1999 — 2002
Diploma, High School
West IP Communications June 2012 - Present
West IP Communications September 2010 - June 2012
Kinetic Spark Marketing February 2002 - September 2010
EAS Technologies, LLC January 2008 - May 2009
ArchVision April 1999 - November 2002
E.D. Bullard Company January 1992 - September 1998
Skills
Strategy, Marketing Strategy, Product Management, Direct Marketing, Start-ups, Business Development, Marketing, Marketing Communications, Market Planning, Lead Generation, Unified Communications, Entrepreneurship, Program Management, SEO, Salesforce.com, Demand Generation, Channel Partners, Enterprise Software, Strategic Planning, Social Media, Competitive Analysis, Integrated Marketing, Leadership, Corporate Communications, SaaS, B2B Marketing, Product Marketing, Telecommunications, Sales, B2B, Vertical Marketing, UCaaS, Sales Operations, Strategic Partnerships, Brand Management, Management, Rocking the boat, Channel Management, Strategy Development, Sales Support, Online Marketing, Go-to-market Strategy, Multi-channel Marketing, CRM, Training, Public Relations, Direct Sales, Solution Selling, Sales Process, Cloud Applications
Education
The College of William and Mary - The Mason School of Business 1989 — 1991
MBA, Business Strategy, Marketing
Christopher Newport University
BS, Business Admin, Economics
West IP Communications March 2014 - Present
BT Conferencing October 2008 - February 2014
Molson Coors via Teksystems June 2008 - October 2008
3t Systems January 2008 - June 2008
Cross Telecom September 2004 - January 2008
NEC June 2003 - September 2004
Independant Consultant February 2003 - June 2003
Expanets October 2001 - January 2003
Avaya March 2001 - October 2001
Avaya January 1998 - March 2001
Skills
CCNP, Cisco, Frame Relay, Network Engineering, MPLS, Routing, CCNA, Cisco Call Manager, Network Design, Telepresence, VoIP, Tandberg, Unified Communications, Video Conferencing, Network Security, Avaya, PBX, Security, Troubleshooting, Call Center, Hosted Services, Linux, Unix, Cisco Technologies, VPN, Switches, Firewalls, QoS, ISDN, Wireless, Telephony, Virtualization, PIX, VMware, Catalyst Switches, Cisco Security, Cisco Certified, SIP Trunking, Cisco Nexus, NAT, Pre-sales, Voice Mail, Gateway, Voice, ASA, Telecommunications, H.323, Managed Services, SIP, Network Administration
Education
Colorado State University 1996 — 1997
NA, Kinesiology and Exercise Science
West IP Communications June 2013 - Present
Lightyear Network Solutions November 1999 - May 2013
T-Shirts and More! April 1995 - August 1999
Humana January 1995 - April 1995
Adept Communications April 1990 - September 1994
Skills
Data Center, Cisco IOS, Virtualization, Security, Cisco Routers, Networking, LAN-WAN, Telecommunications, Firewalls, MPLS, Switches, VoIP, Cisco Technologies, DNS, IP, Network Administration, Active Directory, Microsoft Exchange, Cloud Computing, Disaster Recovery, Network Design, Windows Server, Network Security, Microsoft SQL Server, BGP, Red Hat Linux, CentOS, SAN, MySQL, SIP, NAS, Network Monitoring Tools, Private Cloud, Microsoft Cluster, Microsoft DNS, DNS management, Xen, QoS, Cisco Firewall Security, Microsoft Office, Cloud-based, Citrix XenServer, Cisco Routing &..., Unified Communications
Education
ATA College 2004 — 2004
Certified, Windows 2000-2003 Server \ Active Directory
ATA College 2004 — 2004
Certified, Implementing / Managing Exchange 2000 and 2003
ATA College 2004 — 2004
Designing a Microsoft 2003 Upgrade Strategy and Directory Services
NRI Schools 1992 — 1994
Associate's degree, Computer Programming, 3.7
West IP Communications May 2015 - Present
Teleperformance October 2014 - April 2015
Cognizant August 2012 - November 2014
ING Financial Servis May 2010 - August 2012
Choice Hotels International February 2008 - April 2010
Skills
Insurance, Risk Management, PeopleSoft, Management, Analysis, Project Management, Microsoft Excel, Marketing, PowerPoint, Leadership, Ghostwriting, Technical Writing, Editing, Proofreading, Public Speaking, Publishing, Training, Social Media Marketing, Visio, Interviews, Creative Writing
Education
Minot State University 2007 — 2012
Bachelor of Science, International Business
Ragged Edge 2011 — 2011
Minot High School 2001 — 2005
Mobo Bicycle Cooperative September 2013 - Present
Cincinnati Bike Center May 2014 - September 2014
Brighton Center 2013 - 2014
Brighton Center 2013 - 2014
Time Warner Cable September 2010 - September 2013
Time Warner Cable September 2010 - September 2013
Time Warner Cable September 2010 - September 2013
Convergys March 2006 - October 2006
West IP Communications October 2003 - March 2006
Skills
Microsoft Office, Marine Survey, ICOMS, Technical Support, Call Centers, Time Management, Computer Hardware, Customer Satisfaction, Windows, Access, OS X, Windows 7, Outlook, Windows XP, Customer Service, Operating Systems, Mac OS, Ubuntu, Heavy Equipment, Web Design, Brewing, Culinary Skills, Adobe Design Programs, Open Office
Education
Brighton Center's Center for Employment Training 2013 — 2014
Microsoft Office Specialist, Microsoft Office Specialist (MOS) Expert in Excel
Skagit Valley College 2005 — 2005
G.E.D., General Studies
West IP Communications November 2014 - Present
InterCall July 2009 - November 2014
InterCall November 2007 - July 2009
Skills
Direct Sales, Sales Operations, Salesforce.com, Cross-functional Team..., Pricing, Sales, Webinars, Selling, Leadership, Unified Communications, Solution Selling, Cold Calling, Management, WebEx, CRM, Sales Process, B2B, Video Conferencing, SaaS, Account Management, Sales Management, New Business Development, Customer Satisfaction, Project Management, Telecommunications, Enterprise Software, Cloud Computing, Mobile Devices, Managed Services, Product Management, Channel Partners, Audio Conferencing, Lead Generation, Professional Services, VoIP, Customer Retention, Strategic Partnerships, Contract Negotiation, Sales Presentations, Partner Management, Telephony, Competitive Analysis, Product Marketing, Key Account Management, Business Development, International Sales, Operational Efficiency, Business Analysis, Software Industry, Strategy
Education
Northeastern Illinois University 2008 — 2009
MBA
Illinois State University 2002 — 2007
Marketing, Minor in Psychology
Sycamore
High School
Chicago Commons September 2015 - Present
Teach For America June 2015 - Present
West IP Communications May 2014 - June 2015
InterCall June 2013 - May 2014
CAIR-MN March 2013 - May 2013
University of Minnesota July 2012 - May 2013
University of Minnesota April 2011 - September 2011
Brand Adoption July 2011 - July 2011
Skills
Integrity, Arabic, Organizational..., Critical Thinking, Leadership, Accountability, Observation, Microsoft Office, PowerPoint, Government, Public Speaking, ImageNow, Salesforce.com, MPLS Networking, SIP Trunking, TDM, Hosted Voice, Customer Service, Solution Selling, Account Management, Sales, Unified Communications
Education
University of Minnesota-Twin Cities 2009 — 2013
Global Studies - Middle East concentration
West IP Communications January 2010 - Present
Corporate Lodging Consultants February 2008 - January 2010
NCRI - National Catastrophe Restoration, Inc. February 2006 - February 2008
Personalized Brokerage Services May 2002 - October 2003
Holiday Inn Express Hotel & Suites - Emporia, KS May 2000 - September 2001
Skills
Audio Conferencing, Unified Communications, WebEx, Cloud Computing, Managed Services, SaaS, Video Conferencing, VoIP, Telephony, Salesforce.com, Hosted Services, Solution Selling, Telecommunications, Telepresence, Direct Sales, Account Management
Education
Emporia State University 2000 — 2001
Bryan Career College 1995 — 1996
Certificate, Travel & Tourism
Topeka West High School 1989 — 1993
Diploma
West IP Communications June 2011 - Present
Lightyear Network Solutions December 2008 - June 2011
Sprint March 2004 - October 2006
United States Marine Corps 1997 - 2001
Skills
Unified Communications, SIP Trunking, Solution Selling, Complex Sales, IT Solutions, Cloud Applications, Circuit Analysis, MPLS, Cisco Technologies, Military Experience, Account Management, Key Account Management, Contract Management, CRM, Telecommunications, Wireless, Sales, VoIP, Managed Services, Selling, Telephony, Co-location, Training, Networking, Salesforce.com, SaaS, Hosted Services, Customer Retention, SIP, Cloud Computing, Video Conferencing, WAN, Sales Process, Strategic Partnerships, Product Management, Unified Messaging, Hosted Voice, Sales Operations, Channel Partners
Education
Indiana Wesleyan University 2006 — 2008
Business Mgt.
Corydon Central
Charter Communications September 2015 - Present
West IP Communications April 2014 - July 2015
Skills
Telecommunications, Troubleshooting, Networking, Cisco Technologies, Unified Communications, Wireless, WAN, VoIP
Education
Indiana University-Southeast 2015 — 2018
Bachelor’s Degree, Computer Science, Freshman
Beauregard High School 2006 — 2010
High School, General Education
Entrust Healthcare September 2013 - Present
West IP Communications March 2008 - October 2012
AT&T/BellSouth February 2006 - March 2008
Graphic Creations, Inc January 2002 - May 2006
Skills
Teamwork, Consultative Selling, Lead Generation, Customer Satisfaction, Customer Relations, Salesforce.com, Manticore, Social Media Marketing, Marketing, Microsoft Excel, PowerPoint, Microsoft Word, Sales, Retail Sales, Retail, Trade Shows, Restaurants, Restaurant Management, Multi-unit Retail..., Sales Management, Event Management, Event Planning, Events Coordination, Photography, Customer Service, Telecommunications, Selling, Customer Retention, Sales Operations, Management, B2B, Training, CRM, Sales Process, SaaS, Direct Sales, Strategic Partnerships, Managed Services, New Business Development, Account Management, Unified Communications
Education
Indiana Wesleyan University 2007 — 2009
MBA, Business Administration
University of Louisville College of Business 2000 — 2005
Bachelor of Science, Business Administration; Management & Marketing
BioTrackTHC September 2015 - Present
DIRECTV, contractor through Modis, Inc. December 2014 - August 2015
Charter Communications December 2013 - March 2014
Sole Proprietor June 2013 - December 2013
West IP Communications September 2012 - May 2013
Ionzero April 2012 - September 2012
Raventools February 2012 - March 2012
Sony/ATV Music Publishing October 2011 - February 2012
The Active Network December 2010 - October 2011
Self Employed March 2010 - December 2010
Skills
Apache, Linux, MySQL, Perl, HTML5, Javascript, Software Development, SQL, PHP, XML, C#, Order Fulfillment, Task Management, Ruby, Object Oriented Design, RESTful WebServices, Oracle Database, Python
Education
University of Louisville 2006 — 2007
Mathematics
West IP Communications April 2014 - Present
Peak 10 March 2012 - April 2014
Insight Communications September 2008 - March 2012
Skills
Network Administration, Server Administration, Database Administration, Windows & Mac operating..., Cisco Technologies, Citrix, Linux, Troubleshooting, Data Center, Switches, Servers, Hardware, Security, Networking, Routers, Technical Support, Telecommunications, Call Centers, Information Technology, Managed Services
Education
Sullivan University 2005 — 2006
Certifications Course, Cisco Networking Academy
Sullivan University 2004 — 2005
Certifications Course, Microsoft Learning Academy
West IP Communications March 2015 - Present
Microcorp June 2011 - February 2015
Sprint Nextel March 2006 - March 2007
Sprint Nextel March 2001 - March 2006
Sprint Nextel January 2000 - February 2001
Skills
Telecommunications, Managed Services, MPLS, Telephony, Project Management, Process Improvement, VoIP, Team Leadership, Ethernet, Unified Communications, Channel Partners, SIP, Metro Ethernet, IP, Broadband, Project Planning, Account Management, Solution Selling, Call Centers, Vendor Management, Project Coordination, Salesforce.com, Call Center, Employee Relations, Cross-functional Team..., Event Planning, Youth Mentoring, Co-location, Wireless, Portal Development, Avaya, Hosted Voice, Full project lifecycle..., T1, DSL, Cable Broadband, Collections, Dedicated Internet
Education
Southern Polytechnic State University 1999 — 2000
Civil Engineering, Civil Engineering
Kennesaw State University 1997 — 1999
West IP Communications February 2012 - Present
Verizon Business 2006 - 2011
MCI Corporation 2003 - 2006
WorldCom 1995 - 2003
LDDS Communications 1988 - 1995
TMC of Louisville 1986 - 1988
Skills
ITIL Foundation Ver 3..., Leadership Development, Leadership, Management, Account Management, MPLS, Contract Negotiation, Process Improvement, CRM, Telecommunications, Vendor Management, New Business Development, B2B, Cloud Computing, Sales, Call Centers, Competitive Analysis, Team Leadership, Time Management, Mergers & Acquisitions, VoIP, Project Management, Business Intelligence, Customer Service, Team Building, Customer Retention
Education
Jefferson Community College
West IP Communications July 2010 - Present
The St. Joe Company January 2008 - June 2010
The St. Joe Company March 2005 - January 2008
The St. Joe Company February 2003 - March 2005
The St. Joe Company June 2000 - February 2003
MicroAge Technology Services April 1999 - May 2000
Skills
Cisco Call Manager, DNS
Education
Mount Washington College
Associates Degree, Business Science
Certifications
West IP Communications May 2010 - August 2012
SKT Business Communication Solutions 1999 - 2010
Farha & Son Enterprisees 1996 - 1999
Coulter Enterprises, Inc. 1995 - 1996
Louisiana Trial Lawyers Association 1989 - 1994
Jackson Brewery Development Corporation Darryl Berger Investment Corporation 1980 - 1987
Skills
Cloud Computing, Cisco Technologies, VoIP, Unified Communications, Networking, Telephony, Troubleshooting, Managed Services, Wireless, Office Management, Executive..., Salesforce.com, Microsoft Word, PowerPoint, Team Building, Microsoft Excel, Microsoft Office, Microsoft Publisher, Public Speaking, Supervisory Skills, Supervisory Experience, Team Leadership, Team-oriented, Situational Leadership
Education
Southeastern Louisiana University
Jive Communications, Inc January 2015 - Present
West IP Communications October 2014 - January 2015
8x8, Inc. May 2012 - September 2014
Verizon Business March 2011 - August 2012
Interactive Intelligence July 2008 - October 2010
Mitel Networks February 2000 - July 2008
TCI February 1997 - February 2000
Holy Name Hospital 1989 - 1997
Cortel Buisness Systems June 1988 - October 1989
Mitel July 1986 - June 1988
Skills
Network Architecture, Telephony, Unified Communications, Sales Engineering, VoIP
Education
Bergen Community College 1980 — 1982
Paramus High School 1975 — 1979
West IP Communications March 2015 - Present
AT&T March 2006 - February 2015
Telsource Corporation March 2002 - November 2005
Tut Systems December 2000 - October 2001
Telsource Corporation July 2000 - December 2000
ALLTEL Communications Products September 1996 - August 2000
Unisource Worldwide, Inc. July 1992 - August 1996
United States Marine Corps Reserve March 1985 - February 1995
Skills
Telecommunications, Professional Services, Relationship Development, Channel, Outsourcing, VoIP, Enterprise Software, MPLS, Business Development, VPN, Customer Satisfaction, Management, Selling, Team Leadership, Cloud Computing, Cross-functional Team..., Training, Account Management, Information Technology, Sales Operations, New Business Development, Co-location, Solution Selling, Customer Service, Sales Management, Product Management, IP, Managed Services, Data Network Design, Unified Communications, Sales Process, Strategy, SaaS, Strategic Partnerships, Sales, Salesforce.com
Education
Georgia College and State University
BS, Political Science
West IP Communications December 2014 - Present
Jefferson County Public Schools November 2012 - November 2014
GlowTouch Technologies June 2011 - November 2012
Circle K June 2007 - June 2011
University of Louisville May 2006 - July 2006
University of Louisville May 2004 - July 2004
Skills
A+ Certified, Network+ Certified, Linux+ Certified, Web Development, PHP, CSS, SEO, Web Design, C++, Pearl, Java, Visual Basic, Ethics of Technology, Computer Ethics, Medical Ethics, Theoretical Ethics, Applied Ethics, Social Justice, Philosophy, Public Speaking, Educational Leadership, HTML, PowerPoint, Microsoft Office, Active Directory, Network+, Photoshop, CRM, Flash, WordPress, Microsoft SQL Server, Dreamweaver, Windows, MySQL, Leadership, E-commerce, Cloud Computing, Customer Service, Visio, Sales, Research, Troubleshooting
Education
University of Louisville 2011 — 2013
Master of Arts, Interdisciplinary Master of Arts in Bioethics and Medical Humanities
University of Louisville 2005 — 2011
Bachelor of Arts, Philosophy with a Concentration in Bioethics
Eastern High School 2001 — 2005
High School Diploma, Arts and Sciences
Charter Communications July 2015 - Present
West IP Communications September 2011 - July 2015
Charter Communications October 2009 - September 2011
Charter Communications May 2007 - October 2009
Charter Communications November 2005 - May 2007
Cherokee Gardens Condominium Association August 2005 - August 2006
Charter Communications August 2003 - November 2005
Charter Communications September 2000 - June 2002
Skills
IT Management, Customer Service, Project Management, Technical Writing, Cisco Networking, ISDN, Cross-functional Team..., MPLS, Business Analysis, Call Centers, Cisco Technologies, DNS, Data Center, Firewalls, IP, LAN-WAN, Managed Services, NOC, Network Engineering, Networking, Routers, Switches, Telecommunications, Telephony, Troubleshooting, Unified Communications, VPN, VoIP, WAN, Wireless
Education
Murray State University 2005 — 2008
B.A, Telecommunication Systems Management
Jefferson Community College 2002 — 2005
A.A.S, Network and Information Systems
Kiewit July 2015 - Present
West IP Communications December 2013 - June 2015
West IP Communications May 2013 - December 2013
West IP Communications December 2011 - April 2013
West Corporation March 2008 - December 2011
Cisco Systems, Inc. March 2007 - February 2008
West Corporation June 2004 - March 2007
MSI Systems Integrators (now Sirius Computer Solutions) April 2002 - June 2004
West Interactive May 2001 - March 2002
Rare Medium, Inc. October 1998 - May 2001
Skills
Cisco Technologies, VoIP, Telecommunications, WAN, Unified Communications, Acquisition Integration, Network Architecture, Data Center, MPLS, IP
Education
The University of Texas at Arlington 1995 — 1998
B.S., Information Systems
Texas A&M University 1993 — 1995
Computer Engineering
Comdata November 2013 - Present
West IP Communications March 2011 - November 2013
Skills
Cisco Certified Network..., Unified Communications, VoIP, MPLS, Managed Services, IP, WAN, Cisco Technologies, Cloud Computing, LAN-WAN, CCNA, Network Design, Troubleshooting, Solution Selling, Hosted Services, Account Management, Sales, SIP, Telecommunications, Telephony, Networking, Disaster Recovery, Cisco IOS, Wireless, Security, Vendor Management, Data Center, Firewalls, Routers, Network Architecture, Network Engineering
Education
McKendree College 2005 — 2010
Master of Business Administration (MBA), International Business/Trade/Commerce, 3.97
West IP Communications August 2014 - Present
Time Warner Cable September 2010 - August 2014
Charter Communications July 2008 - July 2010
Olive Garden January 2008 - June 2008
Islamorada Fish Company Restaurant January 2006 - January 2008
RC/7Up of Vincennes July 2003 - December 2005
Skills
Microsoft Office, Visual Basic, HTML, Call Center, Telecommunications, VoIP, Troubleshooting, Windows, Call Centers, Network Administration, CCNA, SharePoint, Cisco Technologies, Customer Retention, Technical Support, TCP/IP, Security, Networking, Switches, Routers, LAN-WAN, Computer Hardware, Wireless, Cisco IOS, Network Design, Operating Systems
Education
Sullivan University 2013 — 2013
CCNA Study, CCNA, 4.0
Vincennes University 2003 — 2005
A.A.S, Computer Programming
Henryville High School 1998 — 2003
Honors Diploma, Honors Study
West IP Communications March 2013 - Present
USAN March 2012 - Present
BJC HealthCare October 2010 - February 2012
E*TRADE FINANCIAL October 2006 - October 2010
Southeast Georgia Health System June 2003 - October 2006
Brown & Williamson Tobacco 1982 - 2000
Skills
Project Management, Process Improvement, Program Management, PMP, Telecommunications, Vendor Management, Management
Education
Perry High School 1973 — 1975
Boston University
Project Management
Macon College
AS, Information Systems
Macon State College
BS, Business & IT Management
West IP Communications February 2014 - Present
Peak 10 April 2012 - January 2014
Peak 10 September 2008 - April 2012
Geek Squad June 2008 - September 2009
Skills
Project Management, Data Center, Firewalls, Project Delivery, Project Coordination, VMware, A+ Certified, Virtualization, Servers, Disaster Recovery, Windows, CompTIA, A+, Cisco Technologies, Switches, Customer Service, Networking, Technical Support, Server Configuration, Provisioning, Customer Support, Windows Server, Active Directory, Microsoft Exchange, Network Administration, Business Continuity, Linux, Power Distribution, Network Security, IT Solutions, Network Engineering, Managed Services, MS Project, VoIP, Unified Communications, BGP, Cisco Routers
Education
Sullivan University
Computer Information Technology
Seven Counties Services August 2014 - Present
West IP Communications December 2012 - August 2014
West IP Communications February 2012 - December 2012
American Achievement November 2002 - August 2011
General Electric Lighting May 2001 - October 2002
Skills
VoIP, MPLS, Troubleshooting, Cisco Technologies, Cisco IOS, Cisco Call Manager, CCNA, Private Pilot, Technical Support, Security, LAN-WAN, VPN, Switches, DNS, Network Administration, IP, WAN, Firewalls, Routers
Education
Sullivan University 2014 — 2015
Bachelor's degree, Information Technology
Sullivan University 2011 — 2013
Associate of Science (A.S.), Information Technology, 3.8
LEAF Commercial Capital, Inc. January 2014 - Present
West IP Communications March 2012 - December 2013
Cbeyond March 2011 - March 2012
Skills
Business Development, Direct Sales, VoIP, Solution Selling, Managed Services, Sales, Salesforce.com, Account Management, Enterprise Software, Telecommunications, Cold Calling, SaaS, WAN, Strategic Partnerships, CRM, Hosted VoIP, Contract Negotiation, Equipment Finance, Strategic Partnership, Lease Documentation, Lease Financing, Indirect Channel Sales, indirect channel...
Education
Colorado State University 2002 — 2004
Master of Arts, English
Northglenn High School 1991 — 1995
High School
West IP Communications March 2014 - Present
XO Communications October 2001 - September 2013
XO Communications February 2003 - March 2007
XO Communications October 2001 - March 2003
Qwest 1998 - 2001
Skills
Co-location, CLEC, Managed Services, Ethernet, Telephony, SIP, IP, Unified Communications, WAN, Program Management, PMP, LAN-WAN, Cross-functional Team..., Product Management, Security, Networking, Wireless, Optical Fiber, Service Delivery, Management, Project Management, Cloud Computing, Network Design, Leadership, Data Center, Direct Sales, Team Management, Professional Services, Solution Selling, Computer Network..., PMO Development, PMO Services, Cisco Technologies, Fiber Optics, SaaS, Strategy, Integration, Internet Services, IVR, Training, Broadband, Hosted Services
Education
The University of Texas at Arlington 1999 — 2002
Bachelor of Arts (B.A.), Psychology
West IP Communications March 2012 - Present
Smoothstone IP Communications June 2011 - April 2012
Smoothstone IP Communications April 2011 - June 2011
University of Louisville Law School October 2008 - April 2011
Louisville Presbyterian Seminary - Laws Lodge January 2007 - April 2011
Extegrity, Inc February 2008 - February 2011
Skills
C#, Microsoft Office, Customer Service, Troubleshooting, Network Administration, HTML, Technical Support, VoIP, Software Development, Networking, Wireless, Visio
Education
Sullivan University 2009 — 2011
Bachelor of Science (B.S.), Information Technology
University of Louisville 2005 — 2008
LG&E and KU Energy LLC November 2012 - Present
LG&E and KU Energy LLC August 2010 - November 2012
Ceridian Stored Value Solutions (SVS) October 2008 - July 2010
Tek Systems November 2007 - April 2008
West IP Communications November 2006 - April 2007
Lakeshore Staffing December 2005 - March 2006
Skills
Cisco Technologies, OSPF, VMware ESX, Network Performance..., Enterprise Network..., Unified Communications, Cisco IOS, Cisco Routers, EIGRP, DNS, Networking, VPN, Routers, Firewalls, CCNA
Education
Sullivan University 2013 — 2015
Master of Business Administration (MBA), Business Administration, Management and Operations, 3.92
ITT Technical Institute 2005 — 2008
Bachelor of Science (BS), Information Systems Security, 3.71
University of Louisville 2003 — 2004
Undergraduate Studies, 3.0
Oldham County High School 1998 — 2002
High School Diploma, 3.14
West IP Communications December 2012 - Present
lia sophia May 2013 - March 2014
Blueprint technology September 2004 - December 2012
us voice & data 2004 - 2012
Expanets 2001 - 2003
Seniorcare dba Harborside April 1988 - May 2001
Skills
Telecommunications, Telephony, Unified Communications, Call Center, VoIP, Wireless, IP, SIP, Managed Services, Direct Sales, Management, MPLS, LAN-WAN, Vendor Management, Call Centers, Network Design
Education
Sullivan University 1982 — 1985
Private Secretary, English, Accounting, Secretarial
Floyd Central 1979 — 1982
High school Diploma
West IP Communications September 2012 - Present
Verizon Business August 2011 - August 2012
Integra Telecom July 2009 - July 2011
Skills
Unified Communications, VoIP, Cloud Computing, Video Conferencing, Call Center, Account Management, Business Development, CRM, Call Centers, Cisco Technologies, Co-location, Customer Retention, Customer Satisfaction, Data Center, Direct Sales, Enterprise Software, Ethernet, Hosted Services, IP, Leadership, MPLS, Managed Services, Management, Network Design, Networking, Professional Services, SIP, SIP Trunking, Sales, Sales Management, Sales Operations, Sales Presentations, Sales Process, Salesforce.com, Security, Selling, Solution Selling, Strategic Planning, Strategy, T1, Team Leadership, Telephony, Telecommunications, WAN, Wireless, Marketing Strategy
Education
University of Nebraska-Lincoln 1994 — 2000
BA, Communications
ISG Technology LLC September 2015 - Present
Tallgrass Technologies March 2013 - August 2015
West IP Communications May 2008 - February 2013
IBM February 1995 - May 2008
Reliance National Co September 1992 - May 1995
United States Air Force October 1982 - October 1986
Skills
Cloud Computing, Unified Communications, VoIP, Program Management, Strategy, Contract Negotiation, Telephony, New Business Development, Partner Management, Cross-functional Team..., Product Management, Lync Server 2010, CRM, Telecommunications, Negotiation, SIP, UCaaS, Cisco Technologies, Channel Partners, Virtualization, Federal Government, Team Building, Procurement, OCS, Global Delivery, Global Business..., Partnership Management, Hosted Services, Hosted Solutions, Global Strategy, Collaboration, Product & Consulting..., IT Solutions, Network Infrastructure, Budgets, Solutions Marketing, Professional Services, Solution Selling, Management, Business Development, Leadership
Education
University of Kansas 1981 — 1982
Business Adminstriation
Valdosta State University 1978 — 1981
Business Administration and Management, General
IBM University 1995 — 2005
Professional Development
Rockhurst High School
Diploma
The George Washington University - School of Business 2004 — 2006
Master’s Degree, Information Technology Project Management
The University of Kansas
Business Administration, Management and Operations
West IP Communications May 2015 - Present
Louisville Geek, LLC. May 2006 - April 2015
Skills
Computer Hardware, Hardware, Troubleshooting, VoIP, Cooking, Virus Removal, Windows 7, Baking, Long Distance Running
Education
Bellarmine University 2003 — 2007
Bachelor of Science (B.S.), Computer Engineering
West IP Communications August 2015 - Present
Cisco December 2013 - March 2015
Arkadin August 2011 - December 2013
ChicagoMicro February 2011 - August 2011
InterCall January 2009 - February 2011
InterCall January 2009 - December 2009
Skills
Webinars, Salesforce.com, Cold Calling, Video Conferencing, Telecommunications, Solution Selling, Direct Sales, Account Management, SaaS, Unified Communications, Sales Process, Lead Generation, Selling, Managed Services, B2B, Sales, Sales Management, Cloud Computing, New Business Development, WebEx, Sales Operations, VoIP, Customer Retention, Customer Service, Strategic Partnerships, Professional Services, Product Management, Competitive Analysis, Enterprise Software, CRM, Channel Partners, Management, Product Marketing, Contract Negotiation, International Sales, Business Development, Key Account Management, Call Centers, Sales Presentations, Qualifying Prospects, Networking, Software Industry, Building Relationships, Customer Satisfaction, Audio Conferencing, Hosted Services, Customer Acquisition, Partner Management, Leadership, Mobile Devices
Education
The Ohio State University 2006 — 2008
BS, Psychology
DePaul University 2004 — 2006
Psychology
West IP Communications August 2013 - Present
West IP Communications July 2011 - August 2013
Smoothstone IP Communications October 2010 - July 2011
Catalyst Learning September 2008 - October 2010
Kentucky Derby Festival 2004 - 2010
Constellation Energy July 2003 - June 2008
Constellation NewEnergy - Gas Division January 2002 - June 2008
Alliance Energy Services Inc. July 2000 - January 2002
Skills
Leadership Development, Employee Engagement, Change Management, Management, Training, Project Management, Training Program..., Sales Rep Training, Business Coaching, Unified Communications, Curriculum Design, Operational Development, Employee Training, Cross-functional Team..., Organizational..., Program Management, Leadership, Account Management, Workshop Facilitation, Human Resources
Education
Sullivan University 1997 — 2002
AS in Administration & BS in Management, Management
Seneca High School 1990 — 1994
Diploma
West IP Communications March 2015 - Present
West IP Communications January 2014 - March 2015
US Navy June 2007 - June 2009
Skills
VoIP, Telecommunications, Troubleshooting, Cisco Technologies, Technical Support, MPLS, Managed Services, Customer Service, Microsoft Office, Wireless, Telephony, Unified Communications, Salesforce.com, Call Centers, IP, Telecommunications...
Education
University of Phoenix 2015 — 2017
Bachelor of Science, Psychology
Ivy Tech Community College 2013 — 2015
Associate's degree, General Studies
Comcast Business May 2015 - Present
InterCall December 2013 - May 2015
West IP Communications April 2013 - December 2013
InterCall November 2009 - April 2013
Eli Lilly April 2006 - September 2009
InterCall January 2003 - November 2005
Skills
Sales Management, Solution Selling, Sales Process, SaaS, Salesforce.com, Account Management, Direct Sales, Sales Operations, Strategic Partnerships, Telecommunications, B2B, Cold Calling, Sales Presentations, Managed Services, Key Account Management, Channel, New Business Development, Selling, Cloud Computing, Channel Partners, Lead Generation, CRM, Call Centers, VoIP, Sales, Product Management, Business Development, Professional Services, Strategy, Unified Communications, Enterprise Software
Education
University of Illinois at Urbana-Champaign 1997 — 2001
BS
Blackstone Media July 2015 - Present
Media Marketers October 2014 - July 2015
Apple July 2013 - October 2014
Time Warner Cable November 2012 - July 2013
West IP Communications March 2012 - August 2012
Baptist Hospital September 2011 - March 2012
UofL Health Care January 2011 - November 2011
Independent Case Management / Newcare of Louisville, LLC November 2010 - January 2011
University of Kentucky October 2006 - September 2010
New Beginnings Bluegrass Inc. May 2006 - December 2006
Skills
Software Installation, Training, Microsoft Office, CSS, Troubleshooting, Networking, PHP, Team Building, OS X, WordPress, Web Development, HTML5, Microsoft Windows, HTML, HTML 5, Microsoft Exchange, iWork, iLife, JavaScript, Customer-focused Service, Sales, Web Design, Computer Graphics Design, Graphic Design, Photoshop, InDesign, Database Administration, AJAX, CSS3, JSON, XML, SEO, PSD to Wordpress, Apple Software, MySQL, Illustrator, Google Analytics, User Experience, User Interface, jQuery, Social Media, Customer Service, Web Applications
Education
Eastern Kentucky University 2004 — 2006
General Studies, Psychology, Computer Sciences, Computer Science
Bluegrass Community and Technical College 2000 — 2004
Associates of Science in Computer Programming and Computer Science, General Studies
Henry Clay Highschool 1996 — 2000
High School, General Studies, Arts & Sciences
West IP Communications June 2015 - Present
West IP Communications May 2014 - June 2015
Arni's Restaurant September 2010 - May 2014
Skills
Customer Service, Microsoft Office, Customer Satisfaction, Inventory Management, Microsoft Word, PowerPoint, Teamwork, Microsoft Excel, Team Leadership, Time Management, Store Management, Team Building, Management, Leadership, Telecommunications, Troubleshooting, Training
Education
Ivy Tech Community College-Southeast
Computer Systems Networking and Telecommunications
TeleTech Technology Services August 2014 - Present
West IP Communications January 2014 - August 2014
West IP Communications January 2011 - January 2014
InterCall, Inc. December 2006 - March 2011
InterCall, Inc. December 2005 - November 2006
InterCall, Inc. April 2005 - December 2005
Skills
Relationship Management, Unified Communications, Salesforce.com, Solution Selling, Cloud Computing, Managed Services, SaaS, VoIP, Channel Partners, Video Conferencing, Telepresence, Competitive Analysis, Business Development, Strategy, Go-to-market Strategy, B2B, Business Alliances, Professional Services, Sales Process, Cisco Technologies, Telephony, Strategic Partnerships, Management, Contract Negotiation, Product Management, Leadership, Selling, HCS, WebEx, Telecommunications, Customer Retention, Business Strategy, Enterprise Software, Lead Generation, Product Marketing, Strategic Alliances, Sales
Education
Ohio University 2000 — 2005
B.S.
West IP Communications April 2011 - Present
Cypress Communications December 2009 - April 2011
Cypress Communications May 2006 - December 2009
CA Technologies August 2005 - February 2006
AT&T January 2005 - August 2005
AMERILIFE November 2004 - January 2005
Cypress Communications November 2003 - November 2004
AT&T March 1999 - November 2003
MGA Technologies September 1997 - September 1998
WOFL FOX-35 May 1995 - July 1997
Skills
VoIP, PBX, Unified Communications, Hosted VoIP, Customer Relations, Problem Solving, Telecommunications, MPLS, IP, SIP, Cloud Computing, Cisco, WAN, Telephony, Account Management, Vendor Management, IP PBX, SIP Trunking, Switches, Strategic Planning, Ethernet, Managed Services, VPN, Team Leadership, LAN/WAN, IVR, Troubleshooting, Disaster Recovery, QoS, Cisco Technologies, Customer Service, LAN-WAN, Direct Sales, Integration, CRM, Management, Sales Operations, Call Centers, Leadership, Strategy, Selling, Sales Process, Competitive Analysis, Lead Generation, Project Management
Education
University of Central Florida 1992 — 1996
BA, Communications
University of Louisville Physicians March 2015 - Present
West IP Communications June 2014 - January 2015
University of Louisville January 2014 - May 2014
Todays Office Professionals December 2011 - February 2012
Remedy Intelligent Staffing January 2008 - April 2011
Skills
Computers, Computer Hardware..., Computer Repair, Microsoft Operating..., Home Networking, Desktop Publishing, Microsoft Word, PowerPoint, Windows & Mac operating..., Internet Troubleshooting, Router Configuration, Modems
Education
University of Louisville 2012 — 2014
Bachelor's Degree, Communication, General
Jefferson Community College 2010 — 2011
Associate's Degree, General Studies
West IP Communications May 2009 - Present
Skills
MPLS, VoIP, Cisco Technologies, IP, WAN, CCNA, Unified Communications, SIP, Cisco Call Manager, SIP Trunking, VPN, Computer Network..., Firewalls, DNS, Network Security, Fortinet, Cisco Security
Education
ITT Technical Institute-Louisville 2007 — 2009
Associate's degree, Computer Systems Networking and Telecommunications
Atherton
CenturyLink January 2014 - Present
West IP Communications June 2009 - January 2014
Smith & Nephew Orthopaedics April 2008 - January 2009
WorldCom / UUNET June 1998 - July 2002
Skills
Sales, Project Management, Account Management, Customer Service, Competitive Analysis, Contract Negotiation, Direct Sales, Telecommunications, CRM, Strategic Planning, Sales Operations, Solution Selling, Managed Services, Strategic Partnerships, Management, Customer Satisfaction, Training
Education
Pfeiffer University 2001 — 2003
Bachelor of Science in Business Administration
ThinkingPhones April 2013 - Present
Smoothstone IP Communications June 2005 - April 2013
West IP Communications June 2005 - April 2013
FMSM Engineers June 2000 - June 2005
Sutherland Asbill & Brennan LLP July 1998 - May 2000
Skills
Unified Communications, VoIP, MPLS, SIP Trunking, Hosted Services, Managed Services, Account Management, Customer Service, Telecommunications, Security, Networking, Telephony, WAN, Technical Leadership, Positive Team Player, Network Design, Co-location, Cisco Technologies, SIP, Data Center, Cloud Computing, Ethernet, Network Architecture, LAN-WAN, Cisco Call Manager, Wireless, Video Conferencing, QoS, Network Engineering, Telepresence
Education
Asbury College 1992 — 1996
Bachelor of Science (BS)
SwiftTrip June 2012 - Present
West IP Communications September 2010 - June 2012
Skills
HTML 5, jQuery, CSS, Web Development, PHP, Web Design, HTML, WordPress, SEO, User Interface Design, CMS, User Experience, XHTML, Dreamweaver, Front-end, MySQL, Photoshop, JavaScript, HTML5
Education
Full Sail University 2008 — 2010
Bachelor of Science (BS), Web Design and Development
Louisville Processing & Cold Storage July 2015 - Present
West IP Communications September 2012 - July 2015
BAE Systems April 2011 - August 2012
SAIC August 2010 - April 2011
CACI December 2009 - August 2010
Skills
Financial Analysis, Investments, Budgeting, Budget Analysis, Financial Planning, Financial Reporting, Financial Review, Financial Forecasting, Negotiation, Strategic Financial..., Forecasting, Budgets, Financial Regulation, Hyperion Enterprise, Accounting, Leadership, Analysis, Government Contracting, Software Documentation, Microsoft Excel, Variance Analysis, Finance, Managerial Finance, Business Strategy, Access, Risk Management, Process Improvement, Financial Modeling, Strategy, Strategic Planning, Accounts Receivable
Education
Morehead State University 2009 — 2011
M.B.A., Masters of Business Administration
Western Kentucky University 2004 — 2008
Bachelor's Degree, Business Economics
West IP Communications August 2012 - Present
Cbeyond December 2010 - July 2012
tw telecom, inc. August 2006 - November 2009
Skills
Fiber Optics, MPLS, MPLS VPN, IPv6, Voice & Data Convergence, Cloud Computing, Cloud Security, Cloud Applications, Cloud-based, VoIP, Account Management, Customer Retention, Customer Experience, Customer Service, Cable Broadband, Digital Video, Sales Management, Business Strategy, IP, CRM, Telecommunications, Solution Selling, Unified Communications, Managed Services, Telephony, Direct Sales
Education
Dallas Baptist University 2000 — 2005
Bachelor of Arts (B.A.), Marketing/Marketing Management, General, 3.0
The Criswell College
West IP Communications October 2014 - Present
InterCall July 2013 - October 2014
InterCall / West Corporation January 2013 - July 2013
InterCall May 2011 - January 2013
InterCall June 2009 - May 2011
Skills
Salesforce.com, Unified Communications, Direct Sales, Enterprise Software, Solution Selling, Account Management, SaaS, Professional Services, Video Conferencing, Sales, Sales Process, Audio Conferencing, Management, Sales Operations, WebEx, B2B, Customer Retention, Webinars, Cold Calling, Managed Services, Sales Presentations, Sales Management, Telecommunications, Contract Negotiation, Microsoft Office, Microsoft Excel, Strategic Partnerships, Telepresence, CRM, Selling, Channel Partners, International Sales, Lead Generation, VoIP, Cloud Computing, Hosted Services, Web Conferences, Consultative Selling..., Negotiation, Cisco Technologies, Business Development, Key Account Management, New Business Development, Collaboration Solutions, Team Leadership, Leadership, Hosted Voice, hosted pbx
Education
Northern Illinois University 2004 — 2008
L
Wheeling High School
West IP Communications August 2013 - Present
Time Warner Cable / Insight Communications August 2008 - August 2013
GE Appliances 2003 - 2007
Mizell Properties LLC 2001 - 2003
GE Appliances 1998 - 2001
Skills
Cisco Certified Network..., Networking, Troubleshooting, VoIP, Telephony, Routers, Telecommunications, Wireless, Optical Fiber, Broadband, CCNA, Network Engineering, Network Administration, Cisco Routers, Juniper Routers, Routing, OSPF, BGP, RIP, IP, LAN-WAN, Switches, Ethernet, VPN, Computer Network..., Cisco IOS, TCP/IP, Cabling, Fiber Optics, Wireless Networking, Call Centers, Technical Support, DNS, DHCP, DOCSIS, SIP, SharePoint, Vendor Management, RF
Education
University of Louisville 1992 — 1998
Master of Engineering (M.Eng.), Chemical Engineering
West IP Communications January 2015 - Present
InterCall/West February 2010 - Present
Videojet January 2007 - December 2008
CareerBuilder.com 2006 - 2006
Skills
Salesforce.com, Selling, CRM, Sales Management, cold calling, Unified Communications, solution selling, account management, direct sales, new business development, SaaS, Sales Presentations, Sales Process, Lead Generation, B2B, Cold Calling, Video Conferencing, Direct Sales, Enterprise Software, Sales, Product Management, Solution Selling, New Business Development, Account Management, Channel, Cloud Computing, Managed Services, Telecommunications, Channel Partners, Strategic Partnerships, Business Development, International Sales, Professional Services, Strategy, Sales Operations, VoIP, Leadership, Competitive Analysis, Partner Management, Consulting, Contract Negotiation, Go-to-market Strategy, Mobile Devices, Networking, Telephony, Customer Retention, Key Account Management, Building Relationships, Product Marketing, Hosted Services
Education
Millikin University 2002 — 2006
Bachelor's degree, Sports and Exercise
riverside brookfield
West IP Communications January 2012 - Present
West IP Communications, a subsidiary of West Corporation August 2006 - December 2013
ids engineering August 2005 - August 2006
Trinity Telecommunication November 2003 - July 2005
Lightyear Network Soluition 1996 - 2002
Skills
Solution Selling, Managed Services, VoIP, Telecommunications, Unified Communications
Education
University of Louisville 1990 — 1995
BS Finance, understudy in Accounting & Business Entrepreneur
West IP Communications March 2011 - Present
American CLEC July 2005 - November 2010
Win.Net Internet April 2004 - January 2006
CallTech Communications August 2001 - March 2002
Skills
VoIP, Telecommunications, Cloud Computing, MPLS, Unified Communications, Vendor Management, Enterprise Software, Call Centers, Troubleshooting, IP, Telephony, Cisco Technologies, Networking, Managed Services
Education
Purdue University 2008 — 2010
The Ohio State University 1999 — 2002
West IP Communications January 2014 - Present
West IP Communications December 2004 - January 2014
West IP Communications December 2004 - December 2009
First Residential Mortgage Network (SurePoint Lending) December 2001 - November 2004
AEGON USA June 2000 - November 2001
Andersen Consulting (Accenture) August 1998 - May 2000
Skills
VoIP, Cisco Technologies, Cloud Computing, Managed Services, Telecommunications, Unified Communications, SaaS, MPLS, Vendor Management, Technical Leadership, Team Leadership, UCaaS, Team Building, Project Management, Business Development, Business Planning, Value Selling, Management, Product Management, Strategic Partnerships
Education
Western Kentucky University 1996 — 1998
Bachelor of Science
University of Louisville 1994 — 1995
Medical Leave July 2015 - Present
West IP Communications May 2015 - July 2015
Papa John's International 2007 - 2014
Papa John's International 2003 - 2007
Papa John's International 2003 - 2003
Papa John's International 2001 - 2003
Papa John's International 1998 - 2001
PAPA JOHNS PIZZA 1997 - 1998
Papa John's International + Innovative Data Systems 1995 - 1997
Papa John's International 1995 - 1995
Skills
Customer Service, SQL, Troubleshooting, Microsoft Office, Active Directory, Disaster Recovery, Microsoft SQL Server, Unix- Linux, Ordnance Handler, Hazardous Materials..., Technical Support, Hardware, Testing, System Deployment, Information Technology, Operating Systems, Training, Security, Help Desk Support, Quality Assurance, VPN, Routers, Management, Security Clearance, Computer Repair, Technical Training, Databases, Data Center, Leadership, Printers, Telecommunications, Microsoft Excel
Education
Indiana Wesleyan University - Louisville, Ky. Online Program 2012 — 2014
AS- Withdrew due to ongoing health issues, Computer Information Technology, 3.84 overall ( 40 credits earned)
Brevard Commuinity College - Adult Program 1995 — 1995
Withdrew after one semester due to employment responsibilites i.e, traveling for Papa Johns., General Studies towards AS, Passed
Lincoln Technical Institute-Pennsauken, NJ 1992 — 1993
Cerificate Program Completed, Electronics Service Technician, 3.97
Star Tech - New Jersey 1992 — 1992
N/A, Paralegal Studies, 6 Months - Never Completed - Moved to another program/school
Camden County Vocational and Technical ( Adult Program- evenings) 1990 — 1991
N/A -, Commercial Wiring, Welding ( Arc/Gas), Machine Trades., Passed all requirements for certificates
Aviation Ordnance 'A' school 1982 — 1982
Navy Designation: AO, Aviation Ordnance : Millington, Tn, 2nd out of 19 - Marine was 1st - lol
Camden County Vocational and Technical school 1979 — 1981
N/A, 2 years - Automotive Technologies, Passed
Netrix, LLC May 2015 - Present
Microsoft Corporation March 2008 - Present
VMware August 2014 - April 2015
Netrix, LLC June 2013 - August 2014
Slalom Consulting November 2011 - May 2013
West IP Communications April 2008 - November 2011
Datalink June 2007 - April 2008
GMAC ResCap March 1999 - June 2007
Skills
Cloud Computing, Disaster Recovery, Microsoft Exchange, Enterprise Architecture, Microsoft Technologies, Lync Server 2010, Unified Communications, Enterprise Software, Integration, Lync, Active Directory, Windows Server, Virtualization, Solution Architecture, Office 365, System Deployment, Security, VoIP, Unified Messaging, Data Center, VMware, SIP, IIS, DNS, Pre-sales, Telephony, Product Management, ITIL, IP, Servers, Infrastructure, Blackberry Enterprise..., Video Conferencing, Messaging, Cisco Technologies, Troubleshooting, Hyper-V, Lync Server 2013, Network Architecture, UC, Deployment, TMG, Powershell, Server Architecture, Hosted Microsoft..., Enterprise IT Strategy, Project Management, Networking, Routing
Education
University of Minnesota-Twin Cities 1999 — 2004
BS
Wave Unified Communications September 2014 - Present
West IP Communications March 2011 - September 2014
Smoothstone IP Communications August 2005 - March 2011
Julie Pogue Properties 2003 - 2009
CompUSA 2001 - 2005
Skills
VoIP, Unified Communications, SIP, Cisco Technologies, Cloud Computing, Telephony, MPLS, VMware ESX, WAN, Network Design, Linux System..., Network Security, Telecommunications, Managed Services, Virtualization, MySQL, IP, Network Architecture, SaaS, PHP, Apache, Linux, DNS, Network Administration, HTML, Unix Shell Scripting, Asterisk, SEO, Web Design, PPC, Google+, Google Adwords, Google Analytics, Google Webmaster Tools, Facebook Marketing, LinkedIn Advertising, Facebook API, Email Marketing, Email Hosting, Cloud Applications, Product Development, Programming, Objective-C, iOS Development, Data Analysis, Data Modeling, Strategic Partnerships
Education
University of Louisville 1998 — 2002
BS, Computer Science and Engineering
Avaya December 2014 - Present
West IP Communications April 2013 - Present
CenturyLink (formerly Qwest Communications) January 2011 - February 2013
QWEST COMMUNICATIONS CORP March 2004 - December 2010
Qwest Communications February 2002 - March 2004
GTE/Genuity January 1998 - February 2002
Skills
Business Development, Sales, Solution Selling, Strategic Planning, Professional Services, Managed Services, Strategy, Unified Communications, Enterprise Account..., Enterprise Software, Sales Operations, Contract Negotiation, VoIP, Cloud Computing, CRM, Call Centers, Vendor Management, IP, Management, Salesforce.com, Voice Solutions, MPLS Networking, Networking, Networking Solutions, Data Center, SaaS, Team Leadership, Contact Center..., Contact Center..., Co-location
Education
University of North Texas 1991 — 1994
Bachelor of Business Administration (BBA), Marketing/Business
West IP Communications August 2011 - Present
West IP Communications March 2008 - July 2011
West IP Communications September 2006 - February 2008
West IP Communications September 2005 - August 2006
Doe Anderson June 2002 - October 2004
Skills
Account Management, Telecommunications, CRM, VoIP, Management, B2B, IP, Unified Communications, New Business Development, Sales, Competitive Analysis, MPLS, Product Development, SIP, Call Centers, Customer Service, Solution Selling, Strategic Planning, Wireless, Troubleshooting, Marketing, Managed Services, SaaS, Salesforce.com, Strategic Partnerships, Product Management, SIP Trunking, Cloud Computing, Customer Relations, Data Center
Education
University of Kentucky 1998 — 2001
B.S., Integrated Strategic Communication
Eastern High School 1994 — 1997
West IP Communications May 2013 - Present
SwiftTrip March 2010 - May 2013
Hosting.com November 2006 - March 2010
Digital Buisness Solutions February 2006 - November 2006
University of Louisville March 2004 - April 2006
Skills
Nagios, Nginx, Apache, IMAP, MySQL, PostgreSQL, Debian, CentOS, OpenBSD, NetBSD, BIND, DNS, Perl, Lua, C, C#, Postfix, Dovecot
Education
University of Louisville 2002 — 2005
Roadtrip Nation July 2014 - Present
Peace Corps June 2011 - August 2013
West IP Communications July 2008 - June 2010
UPS August 2006 - July 2007
Skills
Financial Management, Telecommunications, Customer Relations, Corporate Finance, Microsoft Excel, Microsoft Word, Microsoft Access, Entrepreneurship, Corporate Social..., Project Management, Leadership, Customer Service, Finance, Program Management, Business Planning, Marketing, Management, Process Improvement, Start-ups, Access, Public Speaking, Microsoft Office, Nonprofits
Education
University of Louisville 2003 — 2007
BS Business Administration, Finance; Economics
West IP Communications July 2011 - Present
Georgia Pacific June 2003 - July 2011
Georgia-Pacific LLC 1998 - 2008
Education
Norfolk State University 1990 — 1993
West IP Communications July 2015 - Present
West IP Communications July 2011 - Present
West UC Solultions July 2009 - July 2011
InterCall September 2008 - July 2009
Skills
Unified Communications, Solution Selling, Salesforce.com, SaaS, Cloud Computing, Telecommunications, Video Conferencing, Managed Services, Enterprise Software, Strategic Partnerships, Account Management, Direct Sales, Professional Services
Education
University of Central Arkansas 1995 — 2000
ThinkingPhones March 2015 - Present
West IP Communications July 2013 - March 2015
West Corporation - Intercall December 2012 - July 2013
West Corporation - Intercall June 2008 - December 2012
WebEx January 2005 - June 2008
Skills
SaaS, Cloud Computing, Unified Communications, UCASS, Enterprise Software, Direct Sales, Sales Process, MPLS, Video Conferencing, Management, Leadership, Sales Management, Sales, Networking, E-commerce, Channel Relationship..., challenger sales, Hosted Voice, Lync in the cloud, Cisco HCS, Virtualization, B2B, Business Development, Audio Conferencing, New Business Development, Webinars, Strategic Partnerships, Solution Selling, Professional Services
Education
Florida State University 1998 — 2002
Bachelor of Science (BS), Graphic Design
West IP Communications February 2012 - Present
The Rawlings Group July 2009 - February 2012
WellPoint July 2002 - May 2009
Skills
Business Analysis, Project Management, Requirements Analysis, Process Improvement, Management, SDLC, Analysis, Microsoft Office, SQL, Vendor Management
Education
University of Louisville 2003 — 2007
Bachelor of Science (BS), Marketing
University of Kentucky 1996 — 1999
West IP Communications January 2013 - Present
West IP Communications August 2011 - January 2013
Skills
VoIP, Cloud Computing, Business Analysis, Unified Communications, Telecommunications, Project Management, Managed Services, Vendor Management, Account Management, Leadership, New Business Development, Salesforce.com, Solution Selling, Professional Services, SaaS, Call Centers, Data Center, Enterprise Software, MPLS, Strategic Partnerships, Telephony
Education
University of Louisville 1985 — 1989
BS, Accounting
Trinity High School 1982 — 1985
Anthem, Inc. October 2015 - Present
West IP Communications October 2014 - October 2015
Time Warner Cable 2009 - October 2014
Time Warner Cable 2008 - 2009
Time Warner Cable 2006 - 2008
Norlight, Inc. (formerly Cinergy Communications) 2005 - 2006
Sprint 2003 - 2005
Sprint 2002 - 2003
Sprint 2000 - 2002
Manpower 1999 - 2000
Skills
Telecommunications, Telephony, VoIP, Broadband, T1, Fiber Optics, Call Centers, Wireless, Project Management, Program Management, Process Improvement, Account Management, Troubleshooting, Integration, IP, Vendor Management, Business Analysis, Salesforce.com, PMO, Project Analysis, Risk Management, Organizational..., Cross-functional Team..., Leadership, CRM, Management, Training, Operations Management, Analysis, Project Planning, Business Development, Networking, Telecommunications...
Education
Spalding University 2000 — 2003
B.A., English, History
University of Utah 1996 — 1998
BA, English
West IP Communications February 2014 - Present
Cbeyond April 2013 - February 2014
Silverpop July 2012 - April 2013
TravelClick April 2010 - July 2012
Cbeyond November 2008 - April 2010
Cbeyond May 2006 - November 2008
ESPN Zone November 2004 - November 2005
Max and Erma's December 2002 - November 2004
Skills
Account Management, Salesforce.com, Hosted Voice, MPLS, Customer Service, SIP Trunking, Satisfied Clients, Sales Operations, Cisco UCS, Data Center, Microsoft Exchange, Lync Server 2010, Management, Networking, Competitive Analysis, Cloud Applications, Solution Selling, Cloud Security, Private Cloud, Cloud Computing IaaS, Fiber Optics, Dark Fiber
Education
Penn State University 1997 — 2001
Bachelor, Hotel, Restaurant & Institutional Management
Penn State University 1997 — 2001
Bachelor of Science, Hotel, Restaurant and Institutional Management
Materials Marketing February 2013 - May 2014
West IP Communications March 2012 - February 2013
Miele November 2010 - March 2012
W.W. Grainger March 2009 - March 2010
MGA Holdings, LLC - Denver Stone & Tile March 2002 - March 2009
tw telecom, inc. January 2001 - March 2003
ICG Communications July 1993 - December 2000
Skills
B2B Marketing, Sales Management, Sales Support, Sales Operations, Salesforce.com, Direct Sales, Sales Process, SAP, Telecommunications, Cloud Computing, SIP Trunking, MPLS, P&L Management, P&L responsibility, Employee Management, Employee Benefits, Payroll, Accounts Payable, Payroll Taxes, Payroll Processing, Accounts Receivable, Accounting, Marketing Strategy, Process Flow, Territory Planning, territory management, Account Management, Unified Communications, UCaaS, Leadership, Entrepreneurship, Start-ups, Sales, B2B, CRM, New Business Development, Contract Negotiation, Cold Calling
Education
University of Colorado 1988 — 1991
Marketing, Business Communications
Arapahoe Community College 1987 — 1988
General
West IP Communications September 2013 - Present
Voces Novae August 2011 - November 2013
The Courier-Journal September 2012 - September 2013
The Courier-Journal April 2010 - September 2012
Courier-Journal (Gannett Co.) September 2009 - April 2010
The Courier-Journal April 2008 - July 2009
The Courier-Journal October 2007 - April 2008
Victoria's Secret April 2006 - August 2007
Skills
Newspaper, Online Advertising, Social Media, Advertising, Social Media Marketing, Microsoft Office, Marketing Strategy, Customer Service, Email Marketing, Sales, Social Networking, Adobe Creative Suite, Strategic Planning, New Media, Press Releases, Leadership, Newsletters, Web Content Management, WordPress, Editing, Digital Marketing, PPC, Online Marketing, Media Planning, Content Management, Digital Media, Newspapers, Advertising Sales, Photography, Graphic Design, Media Buying, Photoshop, HTML, AP Style, Blogging, Public Relations, Website Development, New Business Development, Multimedia, Public Speaking, PowerPoint, Media Relations, Facebook, Marketing, Copywriting, Marketing Communications, Direct Marketing
Education
University of Louisville 2002 — 2007
Bachelor's of Science, Communication
Floyd Central High School 1998 — 2002
West IP Communications October 2012 - August 2013
West Corporation 2000 - October 2012
West Corporation 2002 - 2006
First Data Corporation 1990 - 2000
Skills
Customer Experience, Customer Support, Customer Service, Telecommunications, Project Coordination, Service Implementation, Process Improvement, Software Documentation, Technical Support, Account Management, Databases, Leadership, Managed Services, Management, Program Management, Project Management, Team Leadership, Troubleshooting, Vendor Management, VoIP, Networking, Team Building
Education
IT Ready
IT Ready
The University of Kansas 1969 — 1974
undergraduate
Angelo State University 1977 — 1979
BBA, Accounting
Iowa Western Community College 1997 — 1997
Certification for Cobol Programming, Computer Programming, Specific Applications
Koch Business Solutions (KBS) January 2014 - Present
West IP Communications January 2012 - January 2014
Koch Business Solutions August 2010 - January 2012
Bass Pro Shops July 2008 - August 2010
Time Warner Cable October 2003 - November 2006
Skills
Troubleshooting, WAN, Data Center, Unified Communications, VoIP, Cisco Technologies, Telecommunications, Windows Server, Routers, Network Administration, Windows, MPLS, Cloud Computing, TCP/IP, Disaster Recovery, IP, Network Architecture, Network Security, Networking, System Deployment, Telephony, VMware, Cisco VoIP, Project Management, Routing, Managed Services, Network Design, LAN-WAN, Cisco IOS, Virtualization, Wireless, Network Engineering, SIP, Switches, Firewalls, Active Directory, VMware ESX
Education
Louisiana Tech University 1994 — 1998
CIS, Engineering, Business
West IP Communications May 2012 - Present
L3 EITS May 2009 - January 2013
Skills
Cisco IOS, VoIP, Cisco Technologies, WAN, Data Center, Network Security, Network Engineering, CCNA, Switches, Troubleshooting, Networking, Network Administration, Firewalls, DoD, IOS-XR, NX-OS, Cisco UCS
Education
Stanly Community College 2010 — 2012
NA, Network Technology
West IP Communications March 2015 - Present
Broadvox January 2013 - February 2015
Broadvox January 2012 - January 2013
Cypress Communications 2008 - 2012
Cypress Communications 2005 - 2008
Skills
Unified Communications, TDM, VoIP, Telecommunications, SIP, Call Center, IP, Hosted VoIP, Cisco, Managed Services, Telephony, Call Centers, Cisco Technologies, T1, SIP Trunking, Broadband, Co-location, MPLS, Wireless
Education
Stephen F. Austin State University
Bachelor of Science (B.S.), Education
West IP Communications June 2015 - Present
West IP Communications June 2015 - Present
O'Koon Hintermeister, PLLC September 2014 - June 2015
Time Warner Cable May 2014 - September 2014
GameStop September 2012 - April 2014
Blockbuster October 2010 - May 2012
Skills
Research, Microsoft Office, Social Media, Public Speaking, Politics, PowerPoint
Education
Northern Kentucky University 2008 — 2012
Bachelor of Arts (B.A.), Political Science, Pre-Law, History
Henry County High School 2004 — 2008
West IP Communications April 2014 - Present
West IP Communications January 2011 - Present
Smoothstone IP Communications February 2007 - January 2011
Bellsouth Telecommunications January 1998 - September 2004
Skills
VoIP, Cisco Technologies, Telecommunications, IP, Telephony, MPLS, WAN, Unified Communications, Troubleshooting, Switches, LAN-WAN, Network Design, Routers, SIP, Wireless, VPN, Computer Network..., Network Administration, Managed Services, Ethernet, T1, Data Center, Cabling, Metro Ethernet, Optical Fiber, Cisco Routers, TCP/IP, Networking, DS3, Vendor Management, Fiber Optics, Broadband, System Deployment, Professional Services
Education
Jefferson Community College 1997 — 1998
N/a, Basics
DaVita Kidney Care October 2014 - Present
West IP Communications October 2012 - October 2014
Mosaic Sales Solutions / Acosta Marketing Group April 2012 - November 2012
Securus Technologies April 2008 - May 2012
Securus Technologies May 2003 - April 2008
Evercom Systems Inc. June 1999 - May 2003
Skills
PMP, Agile, Six Sigma, SQL Server, ITIL, SharePoint, SharePoint Designer, MS Project, Windows Azure, Business Process..., CMMI, Balanced Scorecard, Lean Operations, Quality Management, Capital Budgeting, Operational Excellence, Service Delivery, IT Service Management, Earned Value Management, Performance Metrics, Project Management, Change Management, DMAIC, PDCA, 5S, ITIL Service Strategy, Agile Methodologies, Microsoft SQL Server, Certified ScrumMaster, Scrum, Telecommunications, Networking, IP, System Deployment, Integration, VoIP, Management, Technical Support, Program Management, Vendor Management, WAN, Software Development, Analysis, Databases, SDLC, Cross-functional Team..., Testing, Visio, Process Improvement, PMO
Education
University of Oklahoma 2012 — 2015
Master's degree, Administrative Leadership
Northeastern University
BS, Management
University of Oklahoma
Information Technology
Blue Tiger Studio August 2014 - Present
West IP Communications October 2014 - January 2015
Long Technical December 2012 - October 2014
The Easterner September 2012 - October 2013
Goodwill Industries of the Inland Northwest December 2010 - April 2012
Spokane Community College September 2009 - June 2010
Hewlett Packard Liberty Lake July 1997 - September 1998
Skills
Electronics Technician, Broadcast Engineering, Project Management, Troubleshooting, HTML, Active Directory, Social Media, Windows Server, Web Development, Software Development, Networking, Windows, Linux, Computer Hardware, PHP, Access, Network Security, Windows 7, Visio, DNS, Operating Systems, Technical Support, Microsoft Exchange, TCP/IP, MySQL, Databases, Software Documentation, CSS, Security, Cisco IOS, Java, JavaScript, DHCP, Computer Repair, Network Administration, VPN, Routers, Programming, OS X, SQL, Windows XP, Virtualization, Ubuntu, System Administration, Laptops, Servers, Apache, Server Administration
Education
Eastern Washington University 2012 — 2015
Working on BS, Computer Information Systems, Senior
Spokane Community College 2009 — 2011
Network Administration Certificate, Network Administration
Sussex Directories April 2015 - Present
West IP Communications November 2012 - April 2015
LAPLeague.com August 2009 - December 2013
Fetter Group May 2012 - November 2012
University of Louisville May 2011 - May 2012
Skills
PHP, MySQL, CSS, JavaScript, HTML, C#, .NET, Linux, Web Development, Windows, jQuery, AJAX, MVC, Apache, ASP.NET, Visual Studio, Software Development, Agile Methodologies, Microsoft SQL Server, HTML 5, XML, Subversion, SQL, Databases
Education
University of Louisville 2008 — 2012
Bachelor of Science in Business Administration, Computer Information Systems
Owensboro High School 2004 — 2008
Commonwealth Diploma
Smoothstone IP Communications April 2011 - April 2013
West IP Communications April 2011 - April 2013
Smoothstone IP Communications 2011 - 2011
AT&T 2000 - 2011
Skills
VoIP, Unified Communications, MPLS, Telecommunications, SIP, Telephony, IP, Managed Services, Network Design, Strategy, Co-location, Ethernet, WAN, SIP Trunking, Wireless
Education
Park University 1997 — 1999
Community College of the Air Force 1996 — 1998
Dean Dorton Allen Ford, PLLC January 2015 - May 2015
West IP Communications September 2012 - January 2014
QX.net January 2012 - April 2012
Skills
Networking, VoIP, Troubleshooting, Cisco Technologies, Software Installation, Network Security, Cisco IOS, Telephony, Technical Support, TCP/IP, Wireless Networking, Multimedia, Video Production
Education
University of Kentucky 2008 — 2012
B.A., Telecommunications
West IP Communications February 2010 - Present
Skills
VoIP, IP, MPLS, Unified Communications, SIP, Cisco Technologies, LAN-WAN, Network Design, Managed Services, Switches, Telecommunications, Routers, WAN, Cisco Routers, Ethernet, Troubleshooting, TCP/IP, Networking, T1, Cabling, DHCP, Vendor Management, Telephony, Data Center
Education
Sullivan College of Technology and Design
West IP Communications November 2014 - Present
West IP Communications August 2013 - November 2014
Norton Healthcare September 2011 - August 2013
Taste Marketing July 2011 - July 2013
Commerce Lexington January 2011 - May 2011
Skills
Coporate Communications, iPhone, Quick Thinker, Organized Multi-tasker, Customer Service, Event Planning, Business Intelligence, Outstanding..., Communication Skills, Sales, Strategic Thinking, Account Management, Wireless Management, Wireless Mobility, Marketing, Project Management, Managed Services
Education
University of Kentucky 2006 — 2011
Bachelor of Science (B.S.), Corporate Communications/Business
North Oldham Highschool 2002 — 2006
Colorado Technical University April 2010 - Present
West IP Communications December 2012 - July 2013
The Exchange June 2010 - September 2012
Skills
Money Handling, Customer Service, Accurate Data Entry, Adding Machine, money sorting, Organization, Supervising
Education
CTU online 2011 — 2014
current student, Health/Health Care Administration/Management
SUNY College of Technology at Canton 2005 — 2006
no degree, Registered Nursing/Registered Nurse
West IP Communications August 2012 - Present
Insight Communications 2004 - 2009
Computer Outlet 1998 - 2002
Skills
Network Engineering, Management, Research, Microsoft Excel, Microsoft Office, Customer Service, PowerPoint, Strategic Planning, System Administration, Troubleshooting, Telecommunications, Cisco Technologies, MPLS Networking, Network Administration, Routers, VoIP, MPLS, IP, WAN, Telephony, Networking, Data Center, Vendor Management
Education
University of Louisville 1996 — 1997
Liberal Arts and Sciences, General Studies and Humanities
University of Louisville
West IP Communications May 2014 - Present
Ivy Tech Community College February 2014 - May 2014
Courier Journal November 2013 - December 2013
Amazon September 2012 - September 2013
Skills
Networking, Troubleshooting, Product Management, Cisco Technologies, TCP/IP, VoIP
Education
Ivy Tech Community College-Southeast 2011 — 2014
Associate of Applied Science, Computer Information Technology
West IP Communications May 2014 - Present
West IP Communications March 2012 - May 2014
Charter Communications July 2008 - February 2012
Skills
CCNP Voice Certified, Hosted Voice, Cisco Call Manager, Cisco VoIP, Jabber, HCS, Troubleshooting, Telecommunications, Unity Connection, Customer Service, ICOMS, ACSR
Education
Brescia University 2000 — 2004
Bachelor of Science (B.S.), Computer and Mathematical Science
Waggener Traditional High School 1996 — 2000
High School, Engineering