West Telemarketing
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West Telemarketing Employees
Rackspace, the #1 managed cloud company February 2015 - Present
Computershare June 2013 - July 2014
StageCenter Theatre May 2013 - July 2014
Cellular Sales December 2010 - October 2013
MarketStar September 2012 - December 2012
Best Buy July 2009 - August 2010
West Telemarketing March 2007 - May 2008
Starbucks February 2005 - March 2006
Skills
Sales, Team Leadership, Team Building, Microsoft Excel, Outlook, Employee Training, Product Marketing, Microsoft Office, Microsoft Word, Communions, Android, Android SDK, iOS, Word Processing, Spreadsheets, Consulting, Cisco IOS, Cisco Routers, Cisco Technologies, Network Administration, Network Design, Router Configuration, Switches, Subnetting, Binary
Education
Northwest Vista College 2014 — 2016
3.5
University of the Incarnate Word 2004 — 2006
Princeton University 2004 — 2004
Junior Statesmen of America - College Courses
Shepherd High School 2000 — 2004
High School Diploma
Texas State Sport Properties April 2014 - January 2015
Nelligan Sports Marketing January 2014 - March 2014
Anchor Events Inc June 2013 - September 2013
Alamo Community College; Palo Alto College January 2012 - December 2012
Discount Tire Company January 2008 - November 2009
West Telemarketing August 2006 - May 2007
Skills
Direct Sales, Hardwork, Integrity, Determination to Succeed, Accountability, Marketing, Communication Skills, Goal Oriented, Customer Satisfaction, Leadership, Time Management, Social Networking, Social Media Marketing, Facebook, Communication
Education
Texas State University-San Marcos 2013 — 2015
Bachelor of Arts (BA), General Business and Markting
San Antonio College 2013 — 2013
Bachelor of Business Administration (B.B.A.), General Business/ Marketing, 3.34
Palo Alto College 2011 — 2013
Bachelor of Business Administration (B.B.A.), Business/Marketing, 3.34 GPA
Somerset High School, I.S.D. 2004 — 2005
High School Dipolma
Holy Cross High School Of San Antonio, TX 2002 — 2005
High School Dipolma, High School/Secondary Diplomas and Certificates
Working Solutions January 2014 - Present
Working Solutions April 2005 - January 2014
Sterling Testing Systems April 2005 - June 2007
West Telemarketing December 2003 - December 2005
Skills
Customer Service, Customer Satisfaction, Data Entry, Microsoft Office, Troubleshooting, Leadership, Sales, Call Centers, Quality Assurance, Invoicing, Customer Experience, Process Improvement, Call Center, Time Management, Management, Retail, Access, Software Documentation
Education
Concordia University-Wisconsin 1990 — 1992
Management and Communications
PRISM advisors September 2007 - Present
Expert360 July 2014 - Present
MarketSphere January 2007 - September 2007
MarketSphere Consulting, LLC February 2003 - December 2006
Deloitte September 2000 - January 2003
Deloitte September 1998 - August 2000
Deloitte & Touche June 1996 - August 1998
Deloitte & Touche August 1994 - May 1996
Slosburg Company May 1992 - August 1994
West Telemarketing May 1991 - August 1991
Skills
Management Consulting, Financial Accounting, Strategic Planning..., Business Process..., Program Management, Project Management, Change Management, New Business Development, IT Assessments, IT Strategy, IT Governance, System Evaluation, System Implementation, Business Intelligence, SDLC Management, COBIT, ITIL, CMM, COSO, SAS70, Operational Planning, Oracle E-Business Suite, PeopleSoft, JD Edwards, Integration Management, ERP, SaaS, Salesforce.com, E-commerce, Flow Charts, Process Improvement, Vendor Management, Business Management, Professional Services, Analytics, Data Analysis, Planning, Consultancy, Requirements Analysis, CRM, Private & Public Sectors, Emerging Growth..., Process Consulting, Project Planning, Management, Integration, Information Technology, SDLC, Governance, Strategy
Education
Creighton University 1990 — 1994
BSBA, Accounting, Management Information Systems
Lyons-Decatur Northeast 1987 — 1990
Super Stop Convenient store June 2015 - Present
Touché D'or November 2014 - March 2015
White House Black Market 2015 - 2015
Taco Cabana June 2008 - December 2014
Bill Miller Bar B Que May 2013 - December 2013
Party City September 2012 - December 2012
West Telemarketing April 2011 - September 2011
Our Lady of the Lake University September 2009 - February 2010
McDonald's Corporation August 2007 - May 2008
Six Flags July 2005 - October 2005
Skills
Leadership, Customer Service, Cash Handling, Microsoft Office, Microsoft Word, Sales, Time Management, Retail, Data Entry, Management, Social Media, Accounting, PowerPoint, Cashiering, Visual Merchandising, Fashion, Retail Sales, Teamwork, Apparel, Social Networking, Microsoft Excel, Communication, Trend Analysis
Education
Sanford-Brown College-San Antonio 2014 — 2017
Bachelor of Fine Arts (BFA), Fashion Merchandising
Our Lady of the Lake University 2009 — 2011
Bachelor's degree, Marketing
Ronald Reagan High
Diploma, 3.3
Rackspace June 2014 - Present
NEISD January 2010 - August 2012
San Antonio Computer Doctor July 2006 - December 2007
West Telemarketing January 2006 - June 2006
Skills
Linux, Python, Open Source, Ubuntu, HTML, Django, Go, Bitcoin, Apache, Nginx, JavaScript, CentOS, Fedora, Debian, Java, Teaching, iOS development, Red Hat Linux
Education
Open Cloud Academy 2014 — 2014
Certificate, Linux
The University of Texas at San Antonio 2001 — 2006
BA, Psychology
Northwest Vista College
AAS, Advanced Cisco Networking Technologies
Erie Bayhawks April 2012 - Present
West Telemarketing November 2004 - September 2006
Skills
Customer Service, Parenting, Social Networking, Fast Learner, Creative Strategy, Decoration, Self-confidence, Self Driven, Continuous Improvement, Motivational Speaking, Passion for Helping..., Rehabilitation, Financial Goals, Captivating Audiences, Open Minded, Public Speaking, Addiction Recovery, Success Driven, Great Motivator, Great Personality, Goal-driven leader, Event Planning, Honesty/Integrity/Morali..., Adaptable to Changes, Positive Energy, Positive Can-do Attitude, Passion to Succeed, High Reliability, Professional Experience, Always Willing to Learn, Enthusiasm to learn, knowledge-hungry learner, Eager to learn new..., Conscientious go-getter, Committed to..., Committed to Customer..., sunny disposition, and..., Desire to Succeed, Business Resilience, Integrity, Quickly assimilate new..., Humility, Creativity, Assertiveness, Sense of humor, Self-driven, Program Management, Community Development, Customer Satisfaction, Improvisation
Education
Iroquois High School 2000 — 2006
Diploma
Mercyhurst College
Blue Cross and Blue Shield of Nebraska June 2015 - Present
Blue Cross and Blue Shield of Nebraska May 2014 - June 2015
Mutual of Omaha January 2013 - May 2014
Mutual of Omaha December 2012 - May 2014
Mutual of Omaha August 2012 - December 2012
Mutual of Omaha August 2009 - August 2012
National Indemnity Company February 2005 - May 2009
Rigel Airport Services 2006 - 2008
Paycheck Advance 2005 - 2007
West Telemarketing 2005 - 2006
Skills
Process Improvement, Production, Training & Development, Insurance, Customer Service, Call Center, Underwriting, PeopleSoft, Microsoft Office, Access, Microsoft Excel, PowerPoint, Lotus Notes, Microsoft Word, Software Documentation, Health Insurance, Analysis, Customer Satisfaction, Data Entry, Data Analysis, Team Building, Change Management, Project Management, Life Insurance, Call Centers, Training, Management, Strategic Planning, Visio, CRM, Leadership, Employee Training, Employee Benefits, Program Management, Budgets, Fixed Annuities, Time Management, Disability Insurance, Teamwork, Term Life Insurance, Risk Management, Claim, Business Analysis, Requirements Gathering, Business Process, Customer Retention, Policy, Interviews, Administration, Medicare
Education
Bellevue University 2011 — 2012
Masters, Management
Bellevue University 2004 — 2010
BS, Business Administration
University of Nebraska at Omaha 2004 — 2005
Thomas Jefferson High School
Independent August 2014 - Present
Real Living First Service Realty March 2010 - Present
West Telemarketing February 2004 - August 2006
Creative Consumer Research January 2003 - May 2006
Skills
Certified Investor..., Short Sales, Sellers, Investment Properties, Real Estate, First Time Home Buyers, Transnational Referral..., Selling, Real Estate Transactions, Condos, Buyers, Listings, Foreclosures, Luxury, REO
Education
Acupuncture and Massage College 2013 — 2014
Massage Therapist, Swedish, Deep Tissue, Shiatsu, Reflexology, Graduated
Gold Coast School of Real Estate 2009 — 2010
Real Estate Agent, Real Estate
AmeriCorps September 2014 - Present
Movement 4 Progress September 2013 - Present
Fayette County Public Schools (KY) October 2009 - Present
BJM & Associates, Inc. September 2013 - March 2015
Allconnect March 2013 - August 2013
West Telemarketing September 2009 - February 2013
Skills
Social Media, Online Advertising, Social Media Marketing, SEO, Online Marketing, Social Networking, Digital Media, Blogging, Digital Marketing, Entrepreneurship, Marketing Strategy, Advertising, Event Management, Community Outreach, Customer Service, Event Planning, Fundraising, Leadership Development, Microsoft Office, Nonprofits, PowerPoint, Public Speaking, Leadership, Microsoft Excel, Teaching, Program Development, Research, Volunteer Management, Grant Writing, Public Relations, Coaching, Strategic Planning, Team Building, Training
Education
University of Kentucky 2005 — 2007
Bachelor of Arts (BA), Psychology
Bluegrass Community and Technical College 2004 — 2007
Associate of Arts (AA), Psychology
Urology San Antonio June 2014 - Present
Worldwide Clinical Trials Drug Development Solutions February 2012 - April 2013
Leon Springs Family Practice September 2010 - December 2011
Leon Springs Family Practice 2010 - 2011
Quality Urgent Care of America May 2010 - July 2010
West Telemarketing August 2007 - May 2008
Skills
Hospitals, Data Entry, Fax, Call Center, Customer Service, Office Management, Microsoft Office 2007, Critical Thinking, Software Documentation, Customer Satisfaction, Medical Terminology, Records Management, Access, Microsoft Word, Time Management, Conflict Resolution, Teamwork
Education
Hallmark College 2009 — 2010
Associates of Applied Science, Medial Assistant
Hallmark University 2009 — 2010
Associate, Medical Assisting
Lawrence Central High School 1994 — 1998
High School Diploma, General Studies
Southern Careers Institute May 2013 - Present
Thompson Poultry May 2008 - November 2009
Enterprise Nursing Home August 1999 - May 2000
West Telemarketing February 1999 - September 1999
Education
Southern Careers Institute-Brownsville 2013 — 2014
Maryland High School of Adult Education 2007 — 2007
General Educational Development, Adult and Continuing Education Administration
Universal Protection Services, USA. August 2013 - Present
South Texas Blood and Tissue Center October 2012 - December 2012
West Telemarketing August 2012 - October 2012
Any Lab Test Now August 2012 - September 2012
G4S Security Services March 2012 - June 2012
Securitas Security Services USA, Inc. August 2011 - March 2012
Convergys October 2010 - February 2011
McAllen Medical Center May 2010 - August 2010
Skills
CPR Certified, First Aid Certified, HIPAA Certified, Venipuncture, Electrocardiogram, Urinalysis, Antiseptic Procedures, Medical Terminology, Vital Signs, Medical Transportations, Typical history &..., Clinical Pathology, Chart notes & Progress..., Data Entry, Medical Software, Appointment Scheduling, patient demographics, Charges, & Filing papers, Specimen Collection, Soap Notes & Progress..., OSHA Standards, Bookkeeping working..., Office Communications, Learned basic telephone..., telephone documentation, receptions skills and..., Microsoft Word, Microsoft Office, Microsoft Excel, Microsoft Power Point, Customer Service, Sales in Retail, Inventory Control, Cashier, Maintenance, Typing
Education
Kaplan College-San Antonio-San Pedro 2012 — 2012
Diploma, Certification, Phlebotomy/EKG Tech
Texas A&M University-Kingsville 2008 — 2009
N/A, Business Administration and Management, General
Pharr-San Juan-Alamo Memorial High 2006 — 2008
Diploma, Basic Studies
American Concrete Products Co. October 2014 - Present
Personal Security Officer April 2009 - Present
Boys Town National Research Hospital December 2013 - October 2014
Diagnostic and Evaluation Center March 2013 - September 2013
Ace Rent to Own April 2012 - March 2013
West Telemarketing November 2010 - June 2011
Omaha Correctional Center June 2010 - July 2010
Skills
Security, Customer Service, Corrections, Call Centers, Physical Security, Telephone Skills, Criminal Justice, Conflict Resolution, Critical Thinking, Enforcement, Time Management, Microsoft Office, Training, Surveillance, Computer Hardware, Teamwork, Data Entry, Filing, Outlook, 10 Key, Fax, PowerPoint, Policy, Copying, Windows 7, Spreadsheets, Leadership, Leadership Development, Public Speaking, Team Building
Education
Kaplan University-Omaha Campus 2013 — 2015
Associate of Arts and Sciences (AAS), Criminal Justice and Corrections
Kaplan University-Omaha Campus 2007 — 2009
Associates of Applied Science in Criminal Justice, Criminal Justice and Corrections
AFGlobal Corporation February 2013 - Present
FORTIS Colleges and Institutes November 2008 - February 2013
University of Phoenix November 2007 - October 2008
NovaStar Mortgage April 2006 - September 2007
Aames Home Loans January 2005 - January 2006
Countrywide Home Loans August 2004 - January 2005
New Century Mortgage March 2003 - August 2004
Allstate Insurance Company March 2000 - March 2003
West Telemarketing September 1996 - December 1998
Skills
Cold Calling, Budgets, PowerPoint, Customer Service, Team Building, Customer Satisfaction, Public Speaking, Management, Sales, Outlook, Coaching, Time Management, Training, Leadership Development, Staff Development, Leadership, Microsoft Office, Negotiation
Education
Liberty University 2010 — 2017
Bachelor’s Degree, Finance, General, Senior
El Paso Community CollegeAssociates 1997 — 1999
Andress High School 1994 — 1997
High School Diploma, General Studies
Jefferson Radiology September 2013 - Present
State Bank & Trust Company November 2007 - May 2013
Capital One August 2003 - November 2006
West Telemarketing July 2001 - August 2003
Skills
Operations Management, Sales Management, Management, Microsoft Excel, Microsoft Office, C++, Visual Basic, Web Site Editing, ACH, Remote Deposit Capture, Banking, Business Analysis, Business Strategy, Business Planning, Small Business, Marketing, Marketing Communications, Adobe Creative Suite, Jack Henry, Active Directory, Teaching, training coordinator, IT Operations, SEO, Team Leadership, Leadership, Computer Hardware, Training, Networking, Troubleshooting, Windows XP, Windows Server, Windows 7, Network Administration, Customer Service, DHCP, Outlook, TCP/IP, System Administration, Group Policy, PowerPoint, Technical Support, SCCM, SharePoint, Windows, Social Networking, Databases, Interviews, Cold Calling
Education
Louisiana State University 2003 — 2008
Bachelor's degree, Business/Corporate Communications
Baton Rouge Magnet High School 1999 — 2003
Bachelor of Arts (B.A.), Communication and Media Studies
iDirect Government June 2011 - Present
112th Signal Battalion January 2002 - September 2011
West Telemarketing October 2000 - March 2001
Skills
Routing, QoS, OSPF, Switches, BGP, Switching, Cisco Routers, IP, VoIP, Firewalls, VLAN, DNS, Cisco Call Manager, EIGRP, Networking, Satellite Communications, VPN, SATCOM, Network Design, LAN Switching, Network Administration, DHCP, IPSec, Network Security
Education
Central Texas College 2008 — 2012
CSIT, Networking
ARMY October 2003 - Present
US Army February 2012 - June 2014
West Telemarketing January 2001 - May 2004
Skills
Army
Education
Central Texas College 1998 — 2010
Associates, General Studies
Judson High School 1992 — 1996
High School Diploma, Diploma
American Military University
Bachelor's degree, Sports and Exercise
Al-Razaq Computing Services July 2015 - Present
Deltha Critique December 2013 - July 2015
Veteran's Freedom Team October 2011 - March 2012
West Telemarketing October 2003 - February 2006
Target Distribution Center October 2001 - January 2003
US Navy August 1996 - July 2000
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Logistics, Supply Chain Management, Teamwork, Inventory Management, English, Access, Photoshop, Java, Windows, SQL, HTML, Outlook, Transportation
Education
Athens State University 2009 — 2012
Bachelor of Applied Science (B.A.Sc.), Management/Acquisition and Contract Management
Calhoun Community College 2006 — 2008
Associate's degree, Dental Assisting
United States Navy 1996 — 2000
Columbia Basin Health Association October 2013 - Present
Columbia Basin Health Association June 2012 - October 2013
Law Office of Robert Hahn February 2011 - June 2012
Riverstone Residential Group August 2010 - February 2011
West Telemarketing May 2007 - September 2007
ICT Spokane May 2006 - August 2006
Mattawa Community Medical Clinic April 2005 - September 2005
Skills
Healthcare, Board Development, Employee Relations, Training, Nonprofits, Event Management, Healthcare Management, Microsoft Excel, Supervisory Skills, Microsoft Word, HRSA Sites and Services, Minute Taking, Coordinating Training &..., Microsoft PowerPoint, HRSA Electronic Handbook, Grant Writing
Education
Arizona State University 2008 — 2010
Bachelor of Science (B.S.), Business Administration specializing in Real Estate
Columbia Basin College 2008 — 2008
Associate of Arts (A.A.), Business Administration
Principal Financial Group February 2012 - Present
Principal Financial Group March 2011 - February 2012
Principal Financial Group March 2000 - December 2010
Principal Financial Group 1995 - 1999
Principal Financial Group 1993 - 1995
Principal Financial Group 1991 - 1993
West Telemarketing 1990 - 1991
Skills
Projects, Access, Functional..., Insurance, Health Insurance, Employee Benefits
Education
Central Community College 2010 — 2011
Medical Office Certificate, 4.0
Mid-Plains Community College 1988 — 1989
Generals
Wallace High School 1985 — 1988
HS Diploma
Babies R Us January 2013 - Present
Toys R Us October 2012 - December 2012
West Telemarketing June 2012 - September 2012
Skills
Customer Service, Sales, cashier
Education
Nebraska Christian College 2002 — 2004
No degree
Health Net Federal Services November 2014 - Present
Aegis Global Academy July 2013 - August 2014
The Little Clinic March 2013 - April 2013
Department of Veterans Affairs September 2012 - January 2013
Bath &Body Works October 2011 - November 2012
Union Treatment Centers November 2010 - January 2011
US Army November 2002 - September 2009
West Telemarketing July 2002 - November 2002
Skills
Medical Records, Vital Signs, Customer Service, Data Entry, Microsoft Office, Process Scheduler, Critical Thinking, Microsoft Word, Inventory Control, Time Management, Leadership, Microsoft Excel, PowerPoint, Military, Cpr Certified, Outlook, Team Building, Medical Terminology, ICD-9-CM, Capillary Puncture, Throat Cultures, Glucose Testing, Universal Precautions, Customer Service..., Appointment Scheduling, Logistics, Telephone Skills, Office Administration, Phlebotomy, Phone Etiquette, Clerical Skills, Filing, Teamwork, Medical Billing, Medical Coding, EKG
Education
Westwood College-Atlanta Midtown 2012 — 2013
Associate of Occupational Science in Medical Assisting, Medical/Clinical Assistant
Virginia College-Austin 2009 — 2010
Certificate, Medical Assisting
Unemployed - looking for massage opportunities. May 2008 - Present
Upscale Cuts & Nail Spa January 2012 - December 2012
Natural Escape Day Spa February 2012 - August 2012
Jamison Professional Services, Inc. January 2008 - August 2008
West Telemarketing March 2005 - May 2005
Dlorah Health Care Services June 2004 - August 2004
Skills
PowerPoint, Teamwork, Data Entry, Time Management, Creative Writing, Microsoft Office, Microsoft Word, Outlook
Education
Liberty University 2013 — 2015
Benedict College 2011 — 2012
Bachelor's degree, Interdisciplinary Studies
Inspirational Marketing January 1998 - Present
Nance Machine, Inc. October 2012 - April 2013
Whirlpool Inc January 2000 - January 2000
West Telemarketing 1999 - 2000
US Navy July 1984 - April 1988
Skills
Microsoft Office 2010, General Office Duties, Fine Art, Painting, Oil Painting, Mixed Media, Acrylic, Drawing, Watercolor, Visual Arts, Contemporary Art, Illustration, Craft, Curating, Sculpture, Art
Education
Indian Capital Technology Center 2011 — 2012
Business Management and Administration, 91
Northeastern State University 1995 — 1998
Fine Arts
City College of Chicago 1987 — 1987
Algebra 110, 90
Better Family Life, Inc. June 2013 - Present
University of Phoenix November 2009 - January 2011
Steak and Shake Restaurant June 2008 - June 2009
Magellan Health Services June 2007 - June 2008
West Telemarketing July 2004 - January 2007
Ryan's Family Steakhouse Restaurant December 1999 - August 2003
Skills
Public Speaking, Conflict Resolution, Management, Coaching, Communication, Mentoring, Microsoft Excel, Microsoft Word, microsoft power point, Problem Solving, Timely Decision Making, Delegation, Self Management, Plannning, listening, Empathy, Persuasiveness, focus, Interpersonal Skill, conceptual skill, Time Management, Writing, Creative Writing, Teamwork, Team Management, Oral Communication, PowerPoint, Teaching, Resume Writing, Social Media, Community Outreach, Curriculum Design, Staff Development, Critical Thinking, Fundraising, Event Planning, Nonprofits, Leadership, Access, Training, Leadership Development, Career Counseling, Higher Education, Curriculum Development, Customer Satisfaction, Social Networking, Research, Microsoft Office, Customer Service, Interviews
Education
Lindenwood University 2011 — 2012
Masters, Business Administration
Oakwood University 2000 — 2006
BBA, Marketing
TEKsystems March 2015 - Present
Inceed September 2014 - March 2015
Oklahoma State Regents for Higher Education July 2009 - September 2014
Legal Research & Management Systems Inc July 2007 - June 2009
TEKsystems August 2006 - March 2007
Alorica October 2004 - August 2006
S4F Internet Filtering Company July 2002 - June 2004
West Telemarketing October 2001 - June 2002
Sykes Enterprises Inc May 2000 - August 2001
Pre-Paid Legal Services, Inc. August 1998 - May 2000
Skills
Technical Support, Windows 7, Operating Systems, Information Technology, Help Desk Support, WSUS, Troubleshooting, Outlook, PowerPoint, Customer Service, SCCM, Teaching, Servers, Microsoft Office 2010, HTML, PC maintenance, Symantec Endpoint..., Windows 9x, Testing, Teamwork, End User Support, Teaching Skills, Systems Management, Crisis Management, Legal Research, Website Support, Web Filtering, Technical Writing, Hardware Support, Hardware/Software..., Enterprise Software, Software Training, Auditing, Norton Ghost, FIPS, Active Directory..., HelpStar, Windows Remote Desktop, Hardware Diagnostics, IT Hardware Support, Windows XP Pro, Windows 2000, Windows Vista, Hard Drives, Computer Repair, Computer Maintenance, Computer Hardware, Content Filtering, Hands-on Training, Office 2010
Education
University of Oklahoma 2010 — 2011
Museum Studies
University of Phoenix-Tulsa Campus 2003 — 2006
Bachelor of Science (BS), Information Technology
East Central University 1995 — 1997
History
Vanoss High School 1993 — 1995
Diploma, General Ed, 3.1 GPA
La Porte ISD April 2005 - Present
West Telemarketing July 1995 - April 1996
U.S Army October 1989 - November 1994
Skills
Elementary Education, Social Networking, Team Leadership, Teaching, Language Arts, Educational Leadership, Educational Technology, Curriculum Design, Curriculum Development, Classroom Management, Lesson Planning, K-12, Staff Development, Instructional Design, Instructional Technology, Differentiated..., Literacy, E-Learning, Teacher Training, Tutoring, Special Education, Adult Education, Early Childhood..., Technology Integration, Gifted Education, Classroom, Secondary Education, Teaching Adults
Education
University of Houston-Downtown 2002 — 2005
Bachelor's of Education, Elementary Education and Teaching
Lamar University 1998 — 2002
Bachelor's degree, Elementary Education and Teaching
Marriott Hotels May 2015 - Present
Open Door Mission January 2014 - September 2014
American Express Travel Services 2006 - 2007
West Telemarketing 2004 - 2006
Country Inn Hotels and Resorts 2004 - 2005
Qwest 2003 - 2003
Radisson Seven Seas Cruises 1997 - 2002
Westin Aquila Court Hotel 1997 - 1997
Westin Hotels & Resorts 1993 - 1997
Skills
Fundraising, Public Speaking, Volunteer Management, Nonprofits, Community Outreach, Customer Service, Analytics, Microsoft Excel, Staff Supervision, Data Entry
Education
The Urban Ministry Institute 2014 — 2015
Urban Ministry
Brookhaven Community College 2002 — 2003
Business Law
YP December 2013 - Present
KLS Kenya April 2012 - July 2014
UniverSoul Circus January 2012 - March 2013
Art Institute of Atlanta August 2009 - January 2012
Williams Investment Group June 2007 - May 2009
West Telemarketing February 2007 - June 2007
Skills
Market Research, Art Direction, Event Management, Public Speaking, Public Relations, Video Editing, InDesign, Illustrator, Photoshop, Social Media, Advertising, Digital Media, Project Management, Event Planning, Adobe Photoshop, Adobe Illustrator, Adobe Indesign, Tv/Radio Broadcast
Education
Art Institute of Atlanta-Decatur 2008 — 2012
Bachelor, Advertising
Norfolk State University 2002 — 2006
Mass Communications
Examinr.com June 2009 - Present
Kelly Services May 2007 - May 2009
West Telemarketing 2006 - 2007
Apple One July 2003 - February 2006
Home Depot March 2001 - April 2003
United States Dept. of the Commerce January 2000 - August 2000
Washoe County School District February 1999 - January 2000
West Tele-Services June 1998 - February 1999
Skills
Customer Service, Public Speaking, Data Entry, Social Media, Outlook, Blogging, Microsoft Office, Social Networking, Training, Critical Thinking, Microsoft Excel, Team Building, Gospel, Exegesis, Torah, Patristics, Social Justice, Novel writing, Creative Writing, Speech Writing, Freelance Writing, Community based..., Vocational Counseling, Family Therapy, Novels, Research, Proofreading, Recruiting, Editing, Marketing, Copy Editing, Publishing
Education
Kent State University 1985 — 1986
Graduate, Community Counseling
Kent State University 1982 — 1984
Bachelor of Arts, Philosophy
Lorain County Community College 1980 — 1982
Associate of Arts, General Studies
Ann Taylor Factory August 2012 - Present
Metropolitan State College of Denver June 2011 - May 2013
Toys R Us October 2011 - December 2011
Active Communications November 2010 - January 2011
Walmart April 2010 - November 2010
Wal-Mart Connection Center April 2010 - November 2010
Spherion Staffing September 2007 - January 2010
Airtime Wireless January 2008 - June 2009
West Telemarketing November 2006 - September 2007
Kiddie Kandids April 2007 - July 2007
Skills
Childcare, Typing, Self Starter, Customer Service, Outlook, Word, Customer Relations, Microsoft Office, Time Management, Training, Social Networking, PowerPoint, Leadership, Microsoft Excel, Teamwork, Public Speaking, Team Leadership, Facebook, Customer Satisfaction, Data Entry, Management, Sales
Education
METROPLITAIN STATE COLLEGE OF DENVER 2011 — 2013
Fort Lewis College 2009 — 2010
pre reqs, International Business
Xerox June 2013 - Present
AppleOne April 2013 - June 2013
Enpointe Technology June 2012 - April 2013
AIREA Commercial January 2012 - April 2012
West Telemarketing 2007 - 2011
Skills
Help Desk Support, Service Desk, Troubleshooting, Networking, SharePoint, Vendor Management, Technical Recruiting, Applicant Tracking..., Customer Service, SDLC, Microsoft Office, Recruiting, Databases, Training, Database Administration, XP, Windows XP
Education
Career Point College 2010 — 2012
Associate's degree, Network and System Administration/Administrator
Carson Christian School 1998 — 2001
Cornerstone Staffing, Inc September 2011 - Present
West Telemarketing December 2010 - April 2011
Hayneedle November 2009 - December 2009
Skills
Customer Service, Teamwork, Telephone Skills, People Skills, Microsoft Applications
Education
Metropolitan Community College 2009 — 2010
n/a, Business/Commerce, General
Omaha North West 2002 — 2006
n/a, Regular/General High School/Secondary Diploma Program
Banfield Pet Hospital March 2014 - Present
Living Faith Community Church July 2013 - Present
Coventry Health Care July 2013 - March 2014
GSI Commerce August 2011 - February 2013
West Telemarketing August 2003 - May 2008
Skills
Pro Tools, Music Production, Music, Audio Engineering, Logic Pro, Social Networking, Audio Editing, OS X, Mac, Video Editing, Audio Post Production, Final Cut Pro, Sound Editing, Sound Design, Photoshop, Music Industry, Music Theory, Live Sound, Sound Mixing, Audacity, Audio Mixing, Social Media
Education
Full Sail University 2014 — 2017
Bachelor's degree, Music Production
Full Sail University 2010 — 2013
Associate's degree, Recording Arts Technology/Technician
Westwood College of Technology 2001 — 2003
Associate's degree, Westwood College of Technology
I do it all 2010 - Present
West Telemarketing August 2010 - December 2010
Wal-Mart August 2009 - January 2010
Skills
Microsoft Office, Social Media, Event Planning, Customer Service, Photoshop, Microsoft Excel, Microsoft Word, PowerPoint, Public Speaking, Research, Entertainment, Television, Windows, Data Entry, Entrepreneurship, Social Networking, Sales
Education
Metropolitan Community College 2007 — 2010
Millard South High School 2003 — 2007
High School Diploma, General Studies
Kohl's Department Stores August 2010 - Present
Texas House of Representatives January 2011 - May 2011
Melrose Clothing Store August 2009 - May 2010
West Telemarketing June 2009 - June 2009
Radisson Market Square March 2008 - March 2009
Skills
Data Entry, Word, Outlook, Customer Service, PowerPoint, Excel, Microsoft Office, Sales
Education
Austin Community College 2003 — 2011
Business, Accounting
Akins Highschool 2001 — 2003
Diploma
Austin Community College
Charles Akins High School
MedAssist, a Firstsource company July 2013 - Present
Total Quality Logistics May 2012 - April 2013
Levi Strauss & Co. September 2007 - May 2012
Indochino 2012 - 2012
NKU 2010 - 2012
West Telemarketing 2006 - 2006
Chase Bank (formerly Washington Mutual Bank) June 2005 - September 2005
Skills
Customer Service, Word, Outlook, Microsoft Office, PowerPoint, Public Speaking, Marketing, Sales, Social Media, Mac OS, Leadership, Microsoft Word, Email Marketing, Negotiation, Facebook, Marketing Research, Logistics
Education
Northern Kentucky University 2010 — 2012
Bachelors, Marketing
Gateway Community and Technical College 2008 — 2009
Associate of Science, General Studies
Cobb County September 2013 - Present
Beulah Grove Baptist Church February 2006 - February 2014
Bank of America March 2012 - August 2013
TD Bank July 2006 - June 2011
St. Mark Baptist Church June 1999 - February 2006
National Copper and Smelting Co August 2005 - November 2005
Big Springs/Coke Cola Co August 2005 - October 2005
West Telemarketing September 2003 - August 2005
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Troubleshooting, Call Center, Outlook, Data Entry, XP
Education
Alabama Agricultural and Mechanical University 1997 — 2005
Music Education
Our Lady of the Lake University August 2010 - December 2010
San Antonio American Beauty Pageant AB November 2009 - December 2010
Ms. San AntonioAmerican Beauty 2010 November 2009 - December 2010
T.R.A.C.S October 2007 - October 2010
Project Worth December 2009 - March 2010
Our Lady of the Lake University August 2009 - December 2009
West Telemarketing January 2007 - October 2007
BCBG Max Azria November 2006 - January 2007
San Antonio Roses Performance Squad 2007 - 2007
Bandolino June 2005 - November 2006
Education
Our Lady of the Lake University 2007 — 2010
Psychology - Counseling, Psychology
Palo Alto College
San Antonio College 2003 — 2006
Associates of Arts and Sciences, Drug Counseling
United High School 1998 — 2003
diploma
Catholic Diocese of Las Cruces June 2014 - Present
Diocese of Corpus Christi January 2014 - May 2014
Archdiocese of San Antonio September 2011 - January 2014
Center for Disease Detection January 2008 - September 2011
JANA, Inc 2007 - 2008
Adventist Health System 2006 - 2007
Advanced Medical Personnel Services 2005 - 2006
West Telemarketing January 2001 - January 2002
U.S. Navy 1998 - 2001
Skills
Team Building, Public Speaking, Marketing, Public Relations, Marketing Communications, Customer Service, Online Advertising, Call Centers, Healthcare, Event Planning, Nonprofits, Management, Program Management, Coaching, Strategy, Project Management, Leadership, Community Outreach, Strategic Planning, Leadership Development, Fundraising, Team Leadership, Volunteer Management, Budgets, Microsoft Office, Writing, Teaching, PowerPoint, Microsoft Excel, Staff Development, Microsoft Word, Human Resources, Marketing Strategy, Research, Training, Program Development
Education
Loyola Marymount University 2015 — 2016
Graduate Certificate, Catholic School Administration
St. Mary's University 2007 — 2013
Master's, Theology
University of Phoenix 2005 — 2007
Master's, Business Administration
University of Phoenix 2004 — 2005
Bachelor's of Science, Business Marketing
Center for CryptologyCenter for Cryptology 1999 — 2000
Certificate, Cryptology
Defense Language InstituteDefense Language Institute 1998 — 1999
Certifiate, Hebrew
Northern Natural Gas November 2011 - Present
Northern Natural Gas March 2005 - July 2012
Client Resources, Inc March 2005 - June 2006
ACM December 2003 - March 2005
Blue Cross Blue Shield of Nebraska December 2002 - December 2003
Trancentrix October 2000 - December 2002
Team Financial October 1998 - October 2000
First Data Resources April 1997 - April 1998
West Telemarketing October 1995 - April 1997
United States Air Force October 1990 - October 1995
Skills
Microsoft SQL Server, Java, WCF, SharePoint, .NET, VB.NET, C#, Agile Methodologies, ASP.NET, BizTalk, TFS, SQL, IIS, T-SQL, ASP.NET MVC, LINQ, SOA, SSIS, Scrum, Visual Studio, Web Services
Education
Bellevue University 2001 — 2004
Master of Science, Computer Information Systems
Bellevue University 1996 — 2001
Bachelor of Technical Studies, Computer Information Systems
Community College of the Air Force 1992 — 1995
Associates in Applied Science, Maintenance Production Management
Unify Square Inc. April 2013 - Present
Microsoft July 2008 - March 2013
Microsoft 2005 - 2008
West Corporation 2002 - 2005
West Telemarketing 2001 - 2005
Rainier Technology 1999 - 2001
Norstan 1997 - 1999
Physicians Mutual 1987 - 1992
Skills
Testing, Security, Active Directory, Windows, SharePoint, Technical Writing, Agile Methodologies, Software Documentation, Integration, Software Development, Product Management, Program Management, XML, Lync Server 2010, Project Management, System Administration, Visio, Microsoft SQL Server, Scrum, Troubleshooting, Telecommunications, System Deployment, Microsoft Technologies, Software Project..., VoIP, Messaging, Requirements Analysis, Servers, Operating Systems, Management, TCP/IP, C#, Microsoft Exchange, Mobile Devices, Cloud Computing, Lync, Windows Server, ITIL, Disaster Recovery, Powershell, Hyper-V, Enterprise Software, Unix, Virtualization, Server Architecture, Data Center, Technical Documentation, Enterprise Architecture, Infrastructure, Office 365
Education
Metropolitan Community College 1983 — 1984
Associate, Electronics and Digital Systems
HomeServe USA May 2015 - Present
Accent Marketing Services February 2010 - April 2015
Convergys April 2005 - November 2009
West September 1993 - March 2005
West Teleservices August 1990 - September 1993
West Telemarketing September 1989 - August 1990
Skills
Call Center, Inbound, BPO, Workforce Management, Outsourcing, Customer Experience, Telemarketing, home agent, Off shore, Nearshore, Inbound Marketing, Leadership, CRM, Lead Generation, Call Centers, Marketing, Start-ups, Telecommunications, Contact Centers, Operations Management, Offshoring, Vendor Management, Management, Salesforce.com, Strategic Planning, Customer Retention, Direct Marketing, Product Management, Account Management, Team Building, Strategy, Training, Program Management, Coaching, Customer Satisfaction, Process Improvement, Performance Management
Education
Metropolitan Community College 1980 — 1996
Milkshake and Mouse Art March 2015 - Present
Slingsabloom June 2012 - 2015
Best Buy Mobile July 2010 - September 2011
My Electric Lady October 2008 - July 2010
Burger King September 2009 - January 2010
CellPhone City April 2009 - September 2009
RadioShack October 2006 - April 2009
US Army January 2006 - October 2006
Blockbuster January 2004 - January 2006
West Telemarketing March 2003 - January 2004
Skills
Cashiering, Phone Skills, Loss Prevention, Inventory Management, Customer Satisfaction, 10 Key, Computer Repair, Data Entry, Customer Service, Retail, Store Management, Time Management, Inventory Control, Critical Thinking, Customer Retention
Education
Rocky Mountain College of Art + Design (RMCAD) 2014 — 2018
Bachelor of Fine Arts (B.F.A.), Graphic Design
Kaplan University 2008 — 2013
Bachelor of Science (B.S.), Forensic Science and Technology
Carestream Health March 2013 - Present
Carestream Health March 2013 - Present
Time Warner Cable March 2009 - February 2013
Conn's May 2007 - March 2009
Porter May 2007 - March 2009
United States Postal Service August 2002 - May 2007
West Telemarketing August 2001 - August 2002
Skills
Troubleshooting, Testing, Forklift Operator, Retail, Inventory Control, Warehousing, Inventory Management, Sales Operations, Supply Chain Management
Education
Lamar University 1999 — 2002
Central High School 1995 — 1999
High School Diploma
Lamar University
Burger King Corporation March 2013 - Present
TRG Solutions September 2012 - December 2012
New Beginnings Salon 2008 - 2011
West Telemarketing September 2006 - August 2008
Skills
Fashion, Fashion Design, Merchandising, Visual Merchandising, Styling, Trend Analysis, Retail, Sewing, Trend, Draping, Microsoft Office, Customer Service, Microsoft Excel, Sketching, Microsoft Word
Education
Bryant and Stratton College 2013 — 2015
Medical Administrative Assistant
Virginia School of Hair Design 2010 — 2011
Cosmetology, Barber/Styling, and Nail Instructor
High School of Fashion Industries 1991 — 1994
Fashion Design
Cox Communications March 2014 - Present
Volunteer Caretaker June 2012 - April 2013
ECPI University February 2012 - April 2012
ECPI University June 2011 - October 2011
Hampton University July 2004 - November 2010
ECPI College of Technology July 2010 - October 2010
Thomas Nelson Community College October 2003 - May 2004
West Telemarketing October 2002 - May 2003
RadioShack June 1999 - January 2000
Skills
Information Assurance, Access, Computer Hardware, Network Security, Active Directory, Windows 7, Troubleshooting, Networking, Windows Server, Technical Support, Software Installation, XP, Hardware, Computer Security, Data Entry, Security, System Administration, Security+, Operating Systems, Windows, Computer Repair, Network Administration, Servers, Routers, Virtualization, Customer Service, Wireless Networking, VMware, DHCP, Laptops, DNS, Cisco IOS, Antivirus, Printers, Norton Ghost, Group Policy, VPN, Computer Maintenance, Server Administration, Windows XP, Microsoft Office
Education
ECPI University 2011 — 2012
Bachelors, Network Security, 3.75
ECPI College of Technology 2009 — 2011
Associates, Network Security, 3.80
Thomas Nelson Community College 2003 — 2008
Associates Degree, Early Childhood Development
Hampton University 2003 — 2003
Certificate, Child Care/Para-Education; Basic Computer Skills; Entrepreneurship
New Horizons 2001 — 2001
Certificate, Computer Basics and Internet
Alshaw Technologies June 2011 - Present
Boy Scout Troop 558 2005 - 2013
Medico Insurance Comapny March 2011 - May 2011
West Customer Management Group LLC May 2007 - January 2011
West Telemarketing October 2004 - May 2007
West Telemarketing June 2000 - October 2004
West Telemarketing October 1996 - June 2000
US Air Force August 1985 - June 1997
US Army August 1978 - August 1985
US Army April 1975 - June 1978
Skills
Maven, Mercurial, Tortoise CVS, Jenkins, JIRA, Microsoft SQL Server, Microsoft Excel, Microsoft Word, Microsoft Reporting..., JavaScript, XML, Java, Unix Shell Scripting, Visual Basic, ASP.NET, Visual Studio, Confluence, Fisheye, Crucible, Testing, Requirements Analysis, SDLC, Databases, COBOL, Eclipse, Software Documentation, Software Engineering, HTML, VB.NET, Data Warehousing, Agile Methodologies, SQL, Unix, Software Development, Web Services, SharePoint, Perl, Linux, Software Design, Security, .NET, Software Project..., Visio, Program Management, T-SQL
Education
University of Nebraska at Omaha 1978 — 1981
Bachelor of General Studies, Criminal Justice, Math, Computer Sciences
University of Nebraska at Omaha 2001 — 2003
None, Information Sciences
Metropolitan Community College 1999 — 2000
None, Computer Programming
Creighton University 1983 — 1986
None, Computer Sciences
First Data October 2010 - Present
First Data Resources October 2009 - Present
Primercia February 2010 - August 2010
Opinion Research July 2009 - October 2009
West Telemarketing August 2004 - July 2009
Education
Bellevue University
Bachelor, Science Business Administration/Technical Studies
Bellevue University 2004 — 2008
Bachelor, Business Administration
Metropolitan Community College
Associated Degree, Microcomputer Programming
Omaha Public Schools July 2012 - Present
Omaha Public Schools May 2002 - July 2012
Council for Economic Education 2010 - 2010
Upward Bound Program May 2003 - July 2003
West Telemarketing June 2002 - August 2002
Student Life of Wayne State College August 2000 - December 2001
Girls Incorporated March 2000 - March 2001
Educational Services Unit March 2000 - March 2001
Idelman Telemarketing June 1999 - August 1999
Skills
PowerPoint, Microsoft Excel, Microsoft Word, Leadership, Training, MS Project, Curriculum Design, Public Speaking, Non-profits, Teaching, Grant Writing, Program Development
Education
Doane College 2011 — 2014
Master's degree, Curriculum and Instruction
Doane College 2009 — 2011
Masters, Educational Leadership
Wayne State College 1998 — 2002
Bachelor of Science, Social Science Education
Merrill Lynch April 2011 - Present
Watson Realty Corp. March 2010 - November 2010
Sutherland Global Services December 2006 - February 2010
USAA April 2004 - July 2006
West Telemarketing February 2002 - March 2004
Skills
Accounts Payable, Accounting, Finance, Investments, Banking, Financial Planning, Financial Services, Budgets, Customer Service, Microsoft Excel, Team Building
Education
Tidewater Community College 2008 — 2011
Accounting
Kansas State University 1994 — 1996
Dell, Inc September 2008 - Present
Dell, Inc. September 2006 - September 2008
Dell May 2000 - August 2006
USAA March 1999 - May 2000
West Telemarketing May 1997 - May 2000
USAA September 1997 - February 1999
USAF December 1995 - March 1997
Skills
SDLC, Microsoft SQL Server, Disaster Recovery, Software Development, PL/SQL, Windows, COBOL, Information Security, Testing, Software Project..., Security, SQL Tuning, ITIL, Vendor Management, HTML, Web Development, Virtualization, Requirements Gathering, Cloud Computing
Education
Boston University 1985 — 1989
MS, Computer Information Systems
Texas State University 1980 — 1982
BAAS, Management
West Telemarketing May 2007 - July 2007
Days Inn January 2002 - August 2003
Education
Colorado Technical University 2007 — 2009
Associates in Science in Criminal Justice, Law Enfocment Operations, Psychology, Corrections, Homeland Security, Juvenile Delinquency, ECT.
Rent-A-Tire/Rent-A-Wheel October 2013 - May 2014
Novo1 September 2012 - October 2013
US Navy August 2003 - August 2007
West Telemarketing June 2002 - July 2003
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Critical Thinking
Education
University of Phoenix 2015 — 2017
Bachelor’s Degree, Business- Accounting
Everest College-Dallas 2014 — 2016
Accounting
Theodore Roosevelt H.S 1998 — 2002
High School Diploma
Dollar General August 2013 - July 2015
USAF RETIRED January 2006 - September 2010
West Telemarketing March 2003 - January 2006
Skills
Accounting, Computer Science, Customer Service, Management, Supervisory Skills
Education
Hawaii Pacific University 2010 — 2012
Bachelor of Applied Science (BASc), Computer Science
Metropolitan Community College 1998 — 2001
Associate of Science (AS), Accounting
Carenet Healthcare Services March 2015 - July 2015
West Telemarketing June 2012 - May 2013
McDonald's Corporation August 2010 - June 2012
Skills
Ability to type 40+ WPM, Great at multi-tasking, Quick learner
Education
University of Houston-Victoria/ Lone Star College 2015 — 2017
Bachelor’s Degree, Bachelors of Business Management
San Antonio College 2013 — 2015
Associate’s Degree, Business Administration, 3.0 GPA
Judson Learning Academy 2011 — 2012
High School
Lone Star College
Lone Star College
Lone Star College
Lincoln Financial Group September 2015 - Present
Lincoln Financial Group October 2010 - Present
Lincoln Financial Group February 2005 - October 2010
Lincoln Financial Group June 2006 - April 2009
West Telemarketing January 1992 - February 2005
Skills
Quality Center, Test Planning, Testing, Quality Assurance, User Acceptance Testing, Test Director, Software Quality..., SDLC, Test Management, Defect Tracking, Process Improvement, VBScript, Process Development, Test Strategy, Test Cases, Team Leadership, Software Project..., Analysis, Requirements Management, Enterprise Software, Resource Management, Software Documentation, Systems Analysis, Integration Testing, PMP, Test Execution, Manual Testing, Process Simulation, HP Quality Center
Education
Creighton University 1985 — 1989
BS, Business Administration
Central High School, Omaha, NE
Nationwide Insurance August 2014 - Present
Nationwide Insurance June 2013 - August 2014
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2007 - June 2013
Servicom June 2005 - January 2007
Mci February 2005 - May 2005
West Telemarketing October 2004 - February 2005
Media Play October 2003 - October 2004
Media Play Utica-Michigan and January 2003 - October 2004
Lands End October 2002 - January 2003
Skills
Customer Service, Microsoft Excel, Troubleshooting, Call Center, Lotus Notes, Problem Solving, Time Management, Leadership, Microsoft Word, Call Centers
Education
DeVry University 2015 — 2017
Associate of Science (A.S.), Network and System Administration/Administrator
Capella University 2010 — 2014
B.S. General Psychology, General Psychology
Rock Valley College 2009 — 2010
Dillards July 2014 - Present
Aon Hewitt 2013 - April 2014
ULTA Beauty July 2013 - September 2013
Xerox Business Centre January 2013 - April 2013
West Telemarketing March 2010 - November 2012
Skills
Customer Service..., Appointment Scheduling, Customer Support, Retail, Data Entry, Customer Experience, Call Centers, Team-oriented, Customer Satisfaction, Highly motivated..., Telemarketing, Sales
Education
Memorial High 2006 — 2009
High School, High School/Secondary Diplomas and Certificates
Paul Mitchell the School-Houston
Cosmetology/Cosmetologist, General
Gwinnett County Senior Services December 2014 - Present
Emory Healthcare June 2013 - December 2014
Emory Healthcare May 2013 - December 2014
Emory Healthcare August 2013 - November 2014
Jackson County Department of Family and Children Services November 2012 - May 2013
Lincoln Military Housing April 2008 - November 2010
West Telemarketing June 2006 - April 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, HTML, Public Speaking, Budgets, Strategic Planning, Negotiation, Editing, Java, Access, Data Analysis, Data Entry, Healthcare, Training
Education
Columbia Southern University 2011 — 2014
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
American InterContinental University 2008 — 2010
Associate's degree, Health/Health Care Administration/Management
SAFE Federal Credit Union April 2015 - Present
Hardin-Simmons University June 2014 - June 2014
United Recovery Systems LP 2008 - 2010
Home Funds Direct 2004 - 2007
West Telemarketing 2003 - 2004
Skills
Customer Service, Social Media, Sales, Microsoft Word, Microsoft Excel, Microsoft Office, Research, PowerPoint, Healthcare, Hospitals, Public Speaking, Leadership, Teaching, Team Leadership, Training, Team Building, Time Management, Social Networking, Data Entry, Loans, Outlook
Education
Hardin-Simmons University 2012 — 2014
Bachelor of Behavioral Sciences (B.B.S.), Exercise Science Pre-PT
Cisco College 2011 — 2012
Associate of Arts (A.A.), Science
Blinn College 2008 — 2010
Business, Management, Marketing, and Related Support Services
Smithson Valley High School 2000 — 2004
High School
Air Drilling Solutions July 2013 - Present
Vision Health Specialties September 2008 - July 2013
West Telemarketing August 2005 - December 2006
Skills
Customer Service, Microsoft Office, Data Entry, Invoicing, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Teamwork, Spreadsheets, Telephone Skills, Time Management, Gas, Oil, Onshore, Petroleum, Supervisory Skills
Education
Howard College 2002 — 2004
Associate's degree, Communication, General
Pecos High School 1998 — 2002
HS Diploma
The University of Texas at San Antonio
Bachelor of Arts (B.A.), Communication and Media Studies
Baker Hughes June 2014 - Present
Baker Hughes August 2013 - June 2014
US Navy July 2011 - June 2013
US Navy January 2011 - June 2011
US Navy June 2010 - December 2010
US Navy June 2008 - May 2010
Entergy January 2005 - August 2005
Sam's Club June 2004 - November 2004
West Telemarketing July 2003 - August 2003
Burger King Corporation June 2003 - July 2003
Skills
Chemical Engineering, Nuclear Engineering, Chemistry, Security Clearance, Leadership, Computer Proficiency, Computer Maintenance, Microsoft Office, Military Experience, Shiphandling, U.S. Coastguard..., Firefighting, Damage Control, Adobe Photoshop, Military Operations, Organizational..., Operational Planning, Military, Navy, Maintenance Management, DoD, Reactor, Engineering, Nuclear, Military Training, Command, National Security, Engineering Management, Photoshop
Education
Old Dominion University 2013 — 2015
Masters in Engineering Management, Engineering Management
LSU 2003 — 2007
Bachelor of Science (BS), Chemical Engineering, 3.51 GPA
ProBuild Holdings October 2009 - Present
ADP September 2007 - March 2009
Telerx March 2006 - July 2007
West Telemarketing August 2005 - January 2006
Skills
Windows XP, Professional, Active Directory, Blackberry Enterprise..., Oracle Applications, Networking, Microsoft Office, Mobile Devices, Team Leadership, General Office Duties, Team Oriented, Microsoft Office 2003, Microsoft Office 2007, ITIL v3 Foundations..., Service-Now, Software Documentation, Management, Service Desk, Software Installation, Technical Support, Incident Management, ITIL, Help Desk Support, Hardware, Citrix, Troubleshooting
Education
Maxine L. Silva Magnet High School for Healthcare Professions 2002 — 2005
El Paso Community College
Cozy Canine April 2010 - Present
T-Mobile June 2006 - April 2012
ClientLogic December 2005 - June 2006
Spherion October 2003 - December 2005
West Telemarketing April 2000 - October 2003
Skills
Customer Service, Team Building, Sales, Coaching, Customer Satisfaction, Training, Leadership, Strategic Planning, Team Leadership, Call Centers, Workforce Development
Education
Lamar University 2000 — 2002
Accounting/Business Management/Business Administration
Alvin Community College 1998 — 2000
Associates, Business Management/General Studies
Corning Community College 1997 — 1998
Physics
Levy Restaurants August 2015 - Present
Penncro Associates, Inc. August 2014 - January 2015
Jo-Ann Stores, Inc. April 2014 - August 2014
A&M PPRI April 2013 - August 2014
Penncro Associates, Inc. March 2011 - November 2012
West Telemarketing February 2009 - March 2010
Skills
Customer Service, Human Computer..., Computer Science, Telemarketing, Cashiering, Retail Sales, Photoshop, Vector Illustration, Illustrator, Graphic Design, Drawing, InDesign, Adobe Creative Suite, Advertising, Fax Server, Phone Etiquette, PowerPoint, Microsoft Excel, HTML5, CSS, jQuery
Education
DeVry University's Keller Graduate School of Management-Illinois 2012 — 2016
Bachelor's Degree, Graphic Design, A
Freedom Powersports - Dallas August 2015 - Present
Midland Powersports August 2013 - August 2015
Mildand Powersports July 2013 - August 2013
Uniseal, Inc. August 2010 - June 2013
AMERICAN MOTORCYCLE January 2009 - January 2010
LAS CRUCES MOTORSPORTS May 2008 - January 2009
LAS CRUCES MOTORSPORTS January 2007 - May 2008
GAMESTOP January 2003 - January 2007
MMA PRODUCTIONS August 2001 - January 2003
West Telemarketing May 1996 - August 2001
Skills
Account Management, ADAPTABILITY, ATTENTION-DETAIL, Automotive Aftermarket, Automotive, Business Planning, Committ, Common Sense, Customer Retention, Customer Satisfaction, Customer Service, Finance, Forecasting, FUNDING, Inventory Management, Leadership, Management, Marketing, MASTERTECH, Motorsports Marketing, Negotiation, New Business Development, OE, Prediction, PAINTING INTERIORS, Parts, POWERSPORTS, Pricing, Producer, Profit, Professional Detailing, RELENTLESS, Retail, RPMONE, Sales, Sales Management, Sales Operations, Sales Process, SELL INTANGIBLES, SERVICE WRITING, Strategic Planning, TEAMWORK, TELEMARKETING, Team Building, Training, Upsell, TITLING, Vehicles, WINNING
Education
F&I UNIVERSITY - AMERICAN FINANCIAL AUTOMOTIVE SERVICES 2013 — 2014
B$, BUSINESS MANAGER / FINANCE MANAGER TRAINING, PASS
University of Phoenix
Associate's degree, Business Administration and Management, General, 93 GPA
Howard College 2006 — 2007
Certified Basic and Advance, Computer Science, 98 GPA
San Antonio College 1998 — 2001
Certified Basic and Inter. EMT, Emergency Medicine, 95 GPA
James Madison HS 1994 — 1997
Diploma, Basics, 9-12
ON OWN 1979 — 2015
SELF-READ, MIND OPENING, A+
Scott Enterprises, Erie PA. August 2013 - Present
Erie Info Sys October 2010 - June 2015
Bayfront Convention Center July 2007 - October 2010
Chautauqua Institution, Ny at Athenaeum Hotel May 2006 - August 2006
Splash Lagoon Water Park Rsrt May 2006 - August 2006
Safari Bar and Grill August 2005 - May 2006
Quaker Steak and Lube April 2002 - August 2002
West Telemarketing January 2001 - January 2002
Skills
Customer Service, Social Media, Microsoft Office, Sound, Public Speaking, Marketing Strategy, Graphic Design, Photoshop, Photography, Microsoft Excel, Social Media Marketing, Online Advertising, Advertising, Audio Engineering, Event Management
Education
Mercyhurst College 2003 — 2008
Bachelor of Arts, Hotel, Restaurant, & Institutional Management
Mercyhurst North East 2003 — 2008
Associate of Science, Hotel, Restaurant, & Institutional Management
Erie Institute of Technology 1998 — 2000
Associate, Electronic Engineering Technology
Crestwood Management August 2014 - Present
Family Heritage Life Insurance Company of America May 2014 - Present
Cleveland Clinic June 2012 - May 2014
LiveOps December 2011 - December 2012
West Telemarketing February 2007 - September 2007
Skills
Call Centers, Sales, Direct Sales, Customer Service, Cold Calling, Customer Satisfaction
Education
Cuyahoga Community College 2011 — 2013
West Bay Christian Center May 2015 - Present
West Bay Academy January 2000 - Present
Word of Life Ministries International January 2004 - December 2014
Babies R Us April 2014 - June 2014
Bishop State Community College November 2013 - May 2014
West Telemarketing January 2003 - November 2004
Skills
Admissions, Research, Public Speaking, Microsoft Excel, Higher Education, Microsoft Office, Leadership Development, Leadership, Customer Service, Nonprofits, Teaching, Staff Development, Microsoft Word, Social Media, Articles Of..., Incorporation Services, Food Safety, Real Estate, Direct Sales, Logistics Management, Inventory Management, Loss Prevention, Planogram Development, Retail Displays, POP Displays, Employee Training, Business Planning, Project Planning, Event Planning, Shipping & Receiving, Supervisory Skills, Stock Replenishment, Retail Replenishment, Execution of Business..., Product Marketing, Persuasive Presentations, Market Research, Business Advisory, Youth Mentoring, Peer Mentoring, Professional Mentoring, Volunteer Training, Non-profit Volunteering, Activity Planning, Mission Work, Music Production, Board of Directors, Budget Management, College Recruiting, Guided Tours
Education
University of South Alabama 2012 — 2014
Master's Degree, Educational Administration, 4.0 GPA
University of South Alabama Mitchell College of Business 2005 — 2009
Bachelor's Degree, Entrepreneurial Business Management
Murphy High School 2000 — 2004
High School
ADP January 2015 - Present
Imperial Legacy Clothing, LLC November 2011 - Present
Sanderson Lincoln March 2014 - June 2014
United Blood Services July 2009 - March 2014
Telerx Inc March 2006 - June 2009
West Telemarketing May 2005 - March 2006
Echostar April 2004 - April 2005
Skills
Customer Service, Sales, Call Center, Non-profits, Microsoft Office, Supervisory Experience, Staff Development, Coaching Staff, Reports, Communication, Public Speaking, Social Media Marketing, Training, Coaching, Telephone Skills, Event Planning, Employee Training, Social Networking, Troubleshooting, Interviews, Social Media, Critical Thinking, Call Centers, Community Outreach, Human Resources, Nonprofits, Microsoft Excel
Education
El Paso Community College
Associates of Arts Degree
Montwood High School
High School Diploma
University of Phoenix
First Data April 2015 - Present
Westmont Inn Suite November 2014 - February 2015
West business May 2013 - May 2014
West Telemarketing February 2007 - March 2010
Skills
Customer Service, Management, Team Building, Marketing, Sales, Customer Service..., Entrepreneurship
Education
Metropolitan Community College 2010 — 2012
General Education, Math, writing I&II, social behavior, fundamentals of computers, accounting, A-
Institute of Computer Science 1986 — 1989
Basic programming and computer construction, computer operations, A
Kirkwood Community College 1977 — 1978
GED and completion of an Auto-Body study, Automotive construction, B+
Dynasty Network (YouTube MCN) September 2013 - Present
My Wireless June 2015 - June 2015
Subway April 2015 - June 2015
GameStop May 2014 - August 2014
Alamo Colleges November 2010 - April 2012
West Telemarketing January 2007 - March 2008
Skills
Music Production, Video Editing, Video Games, Video Production, Musicians, Computers, Graphic Design, Customer Service, Retail, Audio Editing, Photography, Songwriting, Music Industry, Entertainment, Recording, Music, Social Networking, Social Media
Education
Full Sail University 2013 — 2014
Bachelor's Degree, Music Production
St Philip's College 2009 — 2013
Associate's Degree, Music
Shopko November 2014 - Present
Aurstaff October 2013 - Present
First Data Corporation February 2012 - November 2014
Walmart April 2008 - April 2010
Walmart November 2007 - April 2008
West telamarketing May 2007 - September 2007
West Telemarketing October 2005 - July 2006
Target August 2004 - July 2005
Skills
Customer Service, Inventory Control, Inventory, Microsoft Word, Microsoft Office, Retail, Inventory Management, Teamwork, Microsoft Excel, Data Entry, Time Management
Education
Metropolitan Community College 2010 — 2014
Metropolitan Community College 2010 — 2014
Associate's degree, Electrical and Electronics Engineering
Poudre highschool 2000 — 2004
Deploma, General
Dollar Tree Stores April 2015 - June 2015
West Telemarketing August 2014 - November 2014
Intuitive Solutions July 2014 - August 2014
Pizza Hut April 2014 - April 2014
Skills
Customer Service, Microsoft Office, Windows, Microsoft Word, PowerPoint, Teamwork, Leadership, Mac OS, Interpersonal Skills, Social Listening, Money Management, Typing, Organizational..., Microsoft Excel, People Skills
Education
Everest University-South Orlando 2015 — 2017
Computer and Information Sciences and Support Services
Blinn College 2013 — 2014
Computer Science
Brenham High School 2009 — 2013
Diploma, High School/Secondary Diplomas and Certificates
Rodan + Fields Dermatologists May 2013 - Present
Numerica Credit Union May 2011 - Present
Mountain West Bank February 2009 - May 2011
AmericanWest Bank October 2006 - November 2008
Washington Mutual September 2004 - August 2006
Waddell & Reed November 2003 - September 2004
West Telemarketing December 1997 - October 2003
Skills
Small Business, Project Management, Banking, Call Centers, Hospitality Management, Customer Service, Sales, Sales Process, Training, Development Of Employees, Consumer Lending, Direct Sales, Leadership, Time Management, Business Development, Management, Team Building
Education
Kansas State University
Bachelor's degree, Hotel and Restaurant Management
Allegro Response Teleservices, formerly Anexa Direct August 2008 - August 2015
Iceland Health October 2005 - September 2008
Direct Response Academy June 2004 - March 2007
Inpulse Response Group February 2002 - October 2003
Direct Marketing Services DMS 1996 - 1998
West Telemarketing February 1994 - February 1996
Skills
MySQL, Asterisk, CRM software, CTI, Outbound Logistics, Call Center Development, Call Center Management, Inbound, Sales Trainings, Media Buying, Fulfillment Services, Consultative Selling, Vendor Management, Human Capital Management, Public Speaking - AA1420, Inbound Marketing, Call Center, CRM, Sales, Selling, Logistics, Personnel Management, Integrated Marketing, Customer Retention, Start-ups, Call Centers, Telecommunications, Training, Direct Marketing, Leadership, Management, Project Management, Marketing Strategy, Marketing, Strategic Partnerships, Sales Process, Process Improvement, Customer Acquisition, Customer Satisfaction, Product Marketing, Telemarketing, Lead Generation, Forecasting, Customer Experience, Salesforce.com, Outsourcing, Contact Centers, BPO, IVR, Account Management
Education
Embry-Riddle Aeronautical University
Airframe & Powerplant Certification, Aviation Maintenance
Park University
International Business
University of Nebraska at Omaha
International Business
University of Nebraska-Lincoln
Bachelors, Business Administration
Home Depot/Your Other Warehouse October 2011 - September 2012
Home Depot/Your Other Warehouse August 2010 - October 2011
Home Depot/Your Other Warehouse February 2009 - August 2010
Home Depot/Your Other Warehouse July 2008 - February 2009
ICF International January 2007 - April 2008
West Telemarketing October 2002 - January 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, AS400 system, Photoshop, Video Production, Video Editing, Digital Video, Customer Service, Management Consulting, Illustrator, Pro Tools, PowerPoint, Team Leadership, Team Management, Quality Assurance, Telecommunications, Multi Tasking, Multimedia, Graphic Design, Web Chat, Issue Resolution, Delivering Exceptional..., Job Scanning, Email Clients, Customer Returns, Computer Graphics, Computer Proficiency, Customer Retention, Customer Satisfaction, Data Entry, Inventory Management
Education
Art Institute of Houston 1999 — 2001
Associate of Arts and Sciences (A.A.S.), Multimedia/Graphic Design
Istrouma Technology & Magnet High School 1997 — 1999
High school diploma, 3
InterContinental Hotels Group (IHG®) June 2015 - Present
Divinity Nail Studio September 1998 - Present
InterContinental Hotels Group (IHG) December 2014 - June 2015
Walmart December 2012 - March 2015
Radisson January 2010 - December 2012
Ramada Inn & Suites 2007 - December 2009
West Telemarketing 2005 - 2007
simply elegant 1995 - 2005
Skills
Project Planning, Food & Beverage, Catering, Sales Operations, Marketing, Event Planning, Account Management, Team Building, Customer Service, Sales Management, Hospitality, Marketing Strategy, Event Management, Advertising, Customer Satisfaction, Banquets, Budgets, Coaching, Contract Negotiation, Hospitality Management, Hotel Management, Hospitality Industry, Hotels, Inventory Management, Leadership, Leadership Development, Management, Meeting Planning, Microsoft Office, Negotiation, Public Relations, Public Speaking, Resorts, Purchasing, Restaurants, Revenue Analysis, Sales, Yield Management, Training, Trade Shows, Tourism, Time Management, Strategic Planning, Social Networking, Social Media
Education
University of Phoenix 2007 — 2012
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
Louisiana State University 1996 — 1997
Business Administration
North American Trade Schools 1989 — 1991
Diploma, Office Management and Supervision
Baker High School 1984 — 1987
High School Diploma, General
Scotlandville Magnet High School 1983 — 1984
High School Diploma, General Studies
Bagatelle Las Vegas February 2013 - April 2013
Hooters of America May 2009 - August 2012
BCBG Max Azria March 2011 - May 2012
J.Crew September 2010 - April 2011
BCBG Max Azria January 2011 - March 2011
Ann Taylor Loft October 2008 - December 2008
Forever 21 September 2007 - October 2008
Eyecandy July 2005 - March 2007
West Telemarketing December 2004 - July 2005
Skills
Merchandising, Promotions, Time Management, Fashion Retail, Performance Management, Visual Merchandising, Retail, Fashion, Store Management, Customer Service, Apparel, Event Planning, Sales
Education
Old Dominion University 2008 — 2010
Fashion merchandising, Fashion merchandise
Norfolk State University 2006 — 2010
Fine Arts, Fashion and Design
West Telemarketing September 2012 - April 2013
Skills
Private Pilot, Internet Services
Education
University of Abuja 2003 — 2008
Bachelor's degree, Economics
St Theresa Minor Seminary
Invenio Marketing Solutions May 2015 - Present
Invenio Marketing Solutions September 2013 - May 2015
Slopokes Novelties September 2010 - September 2013
West Telemarketing February 2010 - September 2010
Hollywood Video October 2007 - December 2009
So Fresh and So Clean July 2005 - September 2007
Skills
Salesforce.com, Sales, Five9, Retail Sales, Customer Service, Retail, Call Centers, Cold Calling, Direct Sales, Outlook, Inventory Management, Telemarketing, Store Management, Solution Selling, Time Management, Social Media, Customer Experience, Customer Satisfaction, Sales Process
Education
Northwest Vista College 2003 — 2005
Some College Coursework Completed, Business Administration and Management, General
Diploma at Ellison High School 2000 — 2002
High School, General Studies, 3.5
Boys Town National Research Hospital July 2012 - Present
Pace Suburban Bus June 2010 - July 2012
Omaha Public Schools December 2002 - February 2010
West Telemarketing March 2002 - November 2002
Skills
VB.NET, Access, SQL Server, SQL, Crystal Reports, VBScript, VBA, WebFOCUS, HTML, Visual Basic, ASP, Microsoft SQL Server
Education
Northwest Missouri State University 1997 — 2001
Bachelor of Science, Computer Science
Subway July 2013 - Present
Convergys November 2009 - May 2012
West Telemarketing May 2007 - November 2009
Sports & More Bar & Grill December 2003 - May 2007
Self Employed August 2002 - December 2003
Superfresh June 1999 - July 2003
Skills
Self-sufficient, Computer Program, Detailed Organization, Motivated self-starter, People Skills, Goal Oriented, Microsoft Office, Customer Oriented, Dependable Team Player, Critical Thinking
Education
Louisiana State University and Agricultural and Mechanical College 2000 — 2003
Sociology
Charles Vrana Construction Co. August 2003 - February 2013
Silver Hammer CarStar July 2002 - August 2003
Albertsons February 2002 - August 2003
Computer Task Group October 1995 - June 2001
West Telemarketing June 1995 - October 1995
Physicians Mutual 1989 - 1995
FirsTier Bank (formally known as Omaha National Bank- currently known as USBank) 1975 - 1989
Bergan Mercy Hospital 1973 - 1975
Kings Food Host USA 1970 - 1974
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Teaching, Budgets, Strategic Planning, Negotiation
Education
Metropolitan Community College 1985 — 1988
Computer Science
University of Nebraska at Omaha 1974 — 1977
Business Administration and Management, General
Benson High School 1971 — 1973
Data.com October 2009 - Present
West Telemarketing December 1999 - July 2007
Skills
SaaS, Enterprise Software, Salesforce.com, Cloud Computing, CRM, Call Centers, Solution Selling, Lead Generation, Professional Services, Business Intelligence, Product Management, Quality Assurance, Sales Process, Demand Generation, Account Management, Management, Strategic Partnerships, Start-ups
Education
Eastern Washington University 1993 — 1996
Bachelor’s Degree, Computer Engineering Technology
Spokane Falls Community College 1991 — 1993
Associate’s Degree, Associates of Arts
Integrity Web Design by R. B. & S. Products May 2005 - Present
Northside Independent School District September 2008 - Present
West Telemarketing May 2007 - August 2008
University of Texas Health Science Center November 2007 - April 2008
Somerset Independent School District September 2006 - November 2007
Phillip's College May 2005 - September 2006
Skills
Web Design, SEO, Graphic Design, Business Cards, Logo Design, InDesign, Flash, Advertising, Brand Development, Graphics, Illustrator, Photoshop, Typography, Dreamweaver, Menu Development, Brochures, Strategic Planning, Illustration, Corporate Identity, Posters, Layout, Logos, Flyers, Packaging, HTML, CSS, Banners, Web Development, Multimedia
Education
San Antonio College 2003 — 2005
Associate of Applied Science, Interactive Graphics, 3.2
Palo Alto College 2003 — 2003
Web Authoring, Interactive Graphics, 3.1
VeroTech August 2011 - Present
National Storm Channel November 2012 - Present
Wells Fargo Advisors December 2011 - January 2014
Manpower March 2011 - July 2011
US Department of Commerce, Census Bureau April 2010 - August 2010
Blue Cross Blue Shield of Oklahoma April 2009 - April 2010
Capital One Auto Finance February 2007 - February 2009
AT&T July 2005 - November 2006
WMBB-TV February 2003 - November 2004
West Telemarketing April 2002 - February 2003
Skills
Windows, HTML, VPN, Adobe Acrobat, FTP, Customer Service, Administration, Call Center, Word, Excel, Troubleshooting, Outlook, PowerPoint, Access, Social Media, Public Speaking, Microsoft Office, Problem Solving, Customer Relations, Team Building, Analysis, Writing, Team Leadership, Social Networking, Coaching, Teamwork, Photoshop, Supervisory Skills, Public Relations, Operating Systems, Call Centers, Networking, Customer Satisfaction, Management, Microsoft Excel
Education
Mississippi State University 2013 — 2016
Meteorology, Atmospheric Sciences and Meteorology
Tulsa Community College 1987 — 1999
Associates, Geography/Meteorology
Eufaula High School 1986 — 1987
Diploma, General
Accenture July 2012 - Present
Accenture January 2012 - Present
Group O September 2008 - Present
Accenture October 2006 - September 2008
Del Valle Technologies December 2005 - October 2006
West Telemarketing July 1994 - December 2005
Clear Channel Communications January 2000 - March 2000
Relaxation Station January 2000 - January 2000
Sino Swearingen Aircraft January 2000 - January 2000
Billserv.com January 1999 - March 1999
Skills
SQL, Access, Excel, Analysis, Visual Studio, Business Analysis, Testing, Visual Basic, Java, JavaScript, Problem Solving, Databases, Business Intelligence, HTML, C#, Microsoft Office, SDLC, Troubleshooting, Customer Relations, XML, Windows, Web Development, Process Improvement, XP, Linux, VB.NET, .NET, Team Building, Customer Service, Vendor Management, Perl, PeopleSoft, Teradata, VBA, Unix, Requirements Analysis, Operating Systems, Crystal Reports, Application Development, Database Design, Documentation, VBScript, Programming, Computer Hardware, MS Office Suite, Quality Assurance, Microsoft Excel, Software Development, Software Documentation, System Administration
Education
Palo Alto College 1992 — 2011
AAS, Computer Information Systems
Palo Alto College
AAS, Computer Information Systems
Texas State University 2008 — 2008
N/A, Information Technology/Management
San Antonio College 1988 — 1992
Palo Alto College, Computer Information Systems
Ford Motor Credit Company November 2006 - Present
West Telemarketing March 2003 - October 2006
Mutual of Omaha February 2002 - August 2002
Mutual of Omaha January 2002 - August 2002
Mutual of Omaha February 2000 - October 2001
ACI Worldwide September 1998 - October 1999
Transporte padron August 1996 - August 1998
Ingedigit September 1988 - August 1996
Tecnomed February 1988 - August 1988
Taurel February 1986 - January 1988
Skills
Arabic, Spanish, French, COBOL, Unix, SQL Server, Visual Basic, Analysis, New Business Development, Project Coordination, Vendor Relations, Software Development, Dbase, Fortran, SPSS, Xenix, PowerPoint, Excel, Access, Word, Environmental Education, Language Teaching, Technical Leadership, Sales Support, Market Research, Product Marketing, Software Design, Software Implementation, Software Installation, Software Training, Marketing Support, Scientific Computing, Environmental Science, Team Leadership, Software Consulting, Oracle SQL, TOAD, PVCS, Numerical Analysis, POS, Base24, ACH, Informix, Microsoft Word, Microsoft SQL Server, SQL, Sales Operations, Microsoft Excel
Education
University of Washington 1976 — 1979
Bachelor of Arts And Sciences, Ocenaography
American University of Beirut 1973 — 1975
Senior, Marine Sciences
Mid-America Computer Corporation March 2013 - Present
West Telemarketing July 2011 - March 2013
West Corporation January 2007 - July 2011
Skills
SQL, Microsoft SQL Server, XML, Unix, Java, Linux, JavaScript, Databases, Software Development, C#, Oracle, MySQL, HTML, Visual Studio
Education
Metropolitan Community College 2005 — 2007
Associate's degree, Computer Programming
University of Nebraska-Lincoln 1990 — 1992
Xerox Services June 2009 - Present
ICF International September 2006 - May 2008
West Telemarketing October 1998 - August 2006
Skills
BPO, Project Management, Cross-functional Team..., Vendor Management, Metrics, Consulting, Coaching, Outsourcing, Team Building, Training, Business Analysis, Program Management
Education
Nicholls State University
Time Warner Cable Business Class March 2013 - Present
Suddenlink Communications January 2003 - March 2013
AT&T Wireless (Formerly Cingular Wireless) 2000 - 2003
West Telemarketing 1999 - 2000
United States Marine Corps 1992 - August 1998
Skills
Call Center, Telecommunications, Customer Satisfaction, Word, Team Leadership, PowerPoint, Process Improvement, Strategic Planning, Coaching, Excel, Microsoft Office, Sales Management, Leadership Development, Wireless, Selling, Mentoring, Call Centers, Troubleshooting, Customer Service, Solution Selling, Sales, Sales Operations, Cross-functional Team..., Direct Sales, Strategic Partnerships, Training, Project Planning, Team Building, Customer Retention, Telephony, Customer Experience, Operations Management, VoIP, Broadband, Vendor Management, Managed Services, Account Management, Business Analysis, MPLS, Salesforce.com, Contract Negotiation, Microsoft Excel, New Business Development, Management, Budgets, Ethernet, Microsoft Word, Fiber Optics, Security, Leadership
Education
Lubbock Christian University 2005 — 2006
Bachelor's, Organizational Management
Texas Tech University 1998 — 2001
Telecommunications/Mass Communications
Kiewit October 2014 - Present
Kiewit March 2014 - October 2014
Solutionary March 2013 - March 2014
West Interactive February 2008 - March 2013
West Corporation August 2006 - February 2008
West Telemarketing August 2005 - August 2006
West Corporation July 2004 - August 2005
Cox Business Services November 1999 - March 2003
Skills
Product Management, Vendor Management, CRM, Competitive Analysis, Project Management, Call Centers, Call Center, Management, SaaS, Requirements Analysis, Sales Operations, Team Leadership, Integration, Social Media, Quality Assurance, Program Management, Training, Telecommunications, Microsoft Office, Voice of the Customer, Troubleshooting, Mobile Devices, Strategic Partnerships, Marketing, Unified Communications, Product Strategy, Product Requirements, Product Marketing, Technology Partnerships, Cross-functional Team..., Leadership, IVR, Analytics, Enterprise Software, Product Development, Professional Services, Go-to-market Strategy, Salesforce.com, Outsourcing, Data Center, Cloud Computing, Customer Experience, Technical Support, Support Management
Education
Capella University 2005 — 2007
BS, Business Management
Mount Michael High School 1993 — 1997
First Data Corporation October 2011 - Present
Heartland REACT February 2005 - Present
Dell Perot Systems January 2007 - February 2010
ACI Worldwide January 2004 - September 2004
First Data Corporation 1996 - 2003
West Telemarketing October 1989 - March 1995
Skills
SDLC, Visio, COBOL, DB2, Databases, Software Development, Integration, JCL, Quality Assurance, TSO, Program Management, Testing, MVS, VSAM
Education
Metropolitan Community College 1992 — 1999
AS, Computer Science
Institute of Computer Science, Omaha, Nebraska 1988 — 1989
Computer Science
West Telemarketing Client Support TrainerWest Corporation1991 - Present
Skills
IVR, Call Centers, Call Center, Customer Satisfaction, Salesforce.com, Telecommunications, Customer Experience, Customer Service, Team Building, Troubleshooting, Vendor Management, Workforce Management, Customer Retention, Technical Support, CRM, Process Improvement, Account Management
Education
Creighton University
CSG International March 2014 - Present
CSG International July 2011 - Present
West Corporation June 2010 - June 2012
West Corporation August 2006 - September 2010
West Corporation September 2000 - August 2006
West Interactive July 2000 - September 2000
West Telemarketing January 1999 - July 2000
West Telemarketing August 1997 - January 1999
West Telemarketing December 1996 - August 1997
Skills
IVR, Perl, Linux, System Administration, SharePoint, SQL, Microsoft SQL Server, Call Center, MySQL, Telecommunications, Process Improvement, Unix, TCP/IP, Troubleshooting, Data Center, Software Project..., BMC Remedy, XML, Apache, Technical Support, .NET, PHP, JavaScript, CSS, VB.NET, C#, Objective-C, iOS development, Bash, OO Software Development, Web Services, Security, Servers, Windows, Call Centers, Web Applications, IIS
Education
Metropolitan Community College
eBay Inc July 2013 - Present
CSG International March 2012 - July 2013
CSG Systems August 2007 - March 2012
West Telemarketing April 2006 - August 2007
West Telemarketing April 2005 - March 2006
Heartland Mortgage Corporation December 2003 - March 2005
Skills
Credit Cards, Risk Management, Account Management, Cross-functional Team..., Process Improvement, Customer Satisfaction, Analysis, Vendor Management, Customer Service, Program Management, Sales, Team Building, Team Leadership, Cold Calling, Software Documentation, Strategic Planning, Microsoft Office, Relationship Management, Payments
Education
Bellevue University 2005 — 2007
BS in Business Administration, Business
Bellevue University 2004 — 2007
BS in Business Administration, Finance Emphasis
Kiewit February 2012 - Present
Lucky 24, LLC July 1985 - Present
infoGroup March 1998 - February 2012
First Data Enterprise January 1997 - March 1998
West Telemarketing 1993 - 1997
WATS Marketing / First Data Corporation 1983 - 1993
Skills
Project Management, Quality Decision Making, Innovative Thinking, Data Analysis, Customer Satisfaction, MS Project, Resource Management, Business Analysis, Financial Analysis, Testing, Management, Project Planning, SDLC, Software Development, Analysis, Product Management, Process Improvement, Visio, Team Leadership, Databases, Requirements Analysis, PMP, Budgets, Change Management, Business Process, Agile Methodologies, Software Documentation, Business Development, Business Intelligence, IT Management, ERP, Integration, Strategy, Vendor Management, Enterprise Software, Microsoft Project
Education
Creighton University 1999 — 2001
Theology Certification, Theology
Randall School of Real Estate 1991 — 1992
Real Estate, Real Estate
DDI Management Development 1987 — 1989
DDI Certification, Management
University of Nebraska at Omaha 1978 — 1982
BSBA, Marketing, Management, Computer Sciences
TMK IPSCO November 2008 - June 2015
IRI March 2007 - July 2008
LST Financial May 2005 - November 2006
West Telemarketing September 1998 - December 2004
Union County College March 1997 - June 1998
POLOTSK AUTOMOBILE FACTORY, RUSSIA June 1987 - March 1993
Skills
Microsoft SQL Server, T-SQL, DB2, Datastage, SQL DB2, Data Warehousing, Databases, XML, SSIS, SharePoint, HTML, Progress 4GL, XSLT, VBA, ADO.NET, COBOL, ODBC, Toad 9.0, ETL, Visual Studio, VB.NET, DTS, Visual FoxPro, SQL, Business Analysis, Data Analysis, Analysis
Education
UNION COUNTY COLLEGE
Associates of Applied Science, Computer Science, 3.85
VITEBSK STATE TECHNOLOGICAL UNIVERSITY (ВГТУ)
Master of Applied Science, Mechanical Engineering, 3.55
Bennington High School September 1981 - Present
West Telemarketing November 1988 - September 1990
Omaha Constant Velocity May 1985 - September 1990
A-1 Stripe June 1976 - August 1984
Walgreen's Restaurant October 1971 - December 1976
Education
University of Nebraska at Omaha 1990 — 1996
30 hrs. graduate work, English
Journalism Educaton Association 1990 — 1995
National Certification as Journalism Educator, Journalism
Hastings College 1975 — 1979
BA Secondary Education, English
Majek Vineyard & Winery August 2012 - Present
AT&T October 2011 - January 2015
AT&T 2003 - September 2011
AT&T 2001 - 2002
AT&T 2000 - 2001
West Telemarketing 1997 - 1999
Dillards 1988 - 1996
Skills
Telecommunications, Cross-functional Team..., Product Marketing, Thought Leadership, Strategic Thinking, Marketing Strategy, Small Business Marketing, Multi-channel Retail, Retail Marketing, Marketing Communications, Enterprise Marketing, VoIP, Managed Services, Wireless, Product Management, Customer Experience
Education
Texas Tech University 2011 — 2013
Certificate in Viticulture, Viticulture
Louisiana State University
Textiles, Sociology
Mississippi State University
BS, Textiles, Marketing
AC Coy September 2009 - March 2010
West Telemarketing November 2007 - January 2008
Northwest Tricounty Intermediate Unit 5 January 2007 - May 2007
Qualxserv July 2006 - November 2006
Education
Triangle Tech 2008 — 2009
AST, Maintenance Electricity
Gannon University 2000 — 2004
Management Information Systems
GDF SUEZ February 2008 - Present
Reliant Energy August 2001 - May 2007
County Line BBQ July 1998 - November 2001
ORION Marketing Group, Inc. January 1997 - July 1998
West Telemarketing April 1995 - July 1998
Skills
SAP, Customer Service, Process Improvement, Retail, Business Analysis, Analysis, Management, Renewable Energy, Risk Management, Strategic Planning, Marketing
Education
Center for Advanced Legal Studies 2004 — 2005
Paralegal Certification, Paralegal Certificate
The University of Texas at San Antonio 1994 — 2000
BA Criminal Justice, Pre-Law
eAssist Dental Billing January 2014 - Present
First Care Dental Associates August 2003 - August 2012
Oral and Facial Surgery Center of Tallahassee May 2008 - October 2008
West Telemarketing August 2001 - July 2003
Skills
Healthcare, Customer Service, PowerPoint, Outlook, Microsoft Excel, Healthcare Management, Microsoft Word, Microsoft Office, HIPAA, Strategic Planning, Access, Data Entry, Office Management, Data Analysis
Education
University of Phoenix 2006 — 2008
MBA, Health Care Management
Florida Agricultural and Mechanical University 1999 — 2004
Bachelor of Science, Psychology
Cox Communications 2005 - Present
West telemarketing 2004 - 2005
Education
Metropolitan Community College 2002 — 2004
Cisco Networking, General IT
Convergys October 2013 - Present
Convergys June 2010 - October 2013
Convergys May 2010 - June 2012
USAA May 2008 - February 2010
West Telemarketing January 2003 - May 2006
Skills
Customer Service, Call Centers, Data Entry, Outlook, Microsoft Office, Team Leadership, Microsoft Excel, Operations Management, Employee Relations, Team Building, Troubleshooting, Account Management, Cross Selling, Call Center
Education
Bellevue University 2013 — 2015
Master's Degree, Business Administration and Management, General, 3.8
Texas A&M University-Kingsville 2004 — 2008
BBA, Management
Texas A&M University-Kingsville 2004 — 2008
Bachelors of Business Administration, Management
Palo Alto College 2004 — 2006
Associates of Science, Business Admin; Management, General Business, Accounting
Norfolk Public Schools July 2012 - June 2014
The Bronx Mathematics Preparatory School September 2009 - June 2012
M.S. 223 The Laboratory School of Finance and Technology September 2008 - June 2009
Newport News Public Schools April 2008 - June 2008
William R. Harvey Library September 2004 - December 2007
Newport News Parks and Recreation February 2007 - August 2007
West Telemarketing June 2003 - August 2006
Skills
Creative Writing, Technical Writing, Resume Writing, Mathematics, Mathematics Education, Editing, Teaching, Curriculum Development, Microsoft Office, French
Education
City University of New York City College 2010 — 2011
Master of Science (MS), Math Education
Hampton University 2004 — 2007
Bachelor of Arts (B.A.), Psychology
P.S. 139 1991 — 1997
State of Nebraska Department of Corrections October 2010 - Present
The Home Depot July 2008 - September 2010
The Home Depot January 2007 - July 2008
Nebraska Furniture Mart March 2003 - June 2006
Shopko November 2001 - March 2003
Target February 2000 - November 2001
Brighton Gardens of Marriott March 1999 - January 2000
Marriott International January 1998 - March 1999
West Telemarketing 1997 - 1997
Skills
Employee Relations, Human Resources, Performance Management, Recruiting, Training, Talent Management, Interviews, Retail, Personnel Management, Time Management, HRIS, Customer Satisfaction, Employee Benefits, Succession Planning, Benefits Administration, New Hire Orientations, Leadership, Coaching, Hiring, Customer Service, Management, Team Building, Kronos, JD Edwards, Oracle, PeopleSoft, Employee Training
Education
Grace University 1994 — 1996
BS, Human Resources Management
Alorica April 2014 - Present
Douglas County Sheriff May 1999 - Present
Register of Deeds August 1998 - May 1999
West Telemarketing 1997 - 1998
Skills
Customer Service, People Skills, Multi Tasking, Telephone Skills, Computer Proficiency, Bookkeeping, Accounting, Decisiveness, Organizational..., Account Reconciliation, Organization, Typing, Microsoft Word, Windows
Education
Bellevue University 2014 — 2015
Bachelor’s Degree, Business Administration and Management, General, 4.0
Metropolitan Community College 1999 — 2001
Associate in Applied Science Criminal Justice and Associate in Applied Science Criminal Justice/Corr, Criminal Justice and Corrections, Associate
University of Nebraska at Omaha 1996 — 1998
General Studies
Advantage IQ May 2007 - Present
West Telemarketing January 1998 - April 2007
Micro Enhancement International July 1996 - January 1998
O & O Software October 1995 - August 1996
Skills
Unix, Servers, Disaster Recovery, VMware, Oracle, Microsoft SQL Server, System Administration, Troubleshooting, Databases, VMware ESX, SAN, Windows, Hardware, SQL, AIX, Virtualization, NAS, Data Center, EMC Storage, Hitachi Storage, IBM Storage, HP Storage, Fiber Channel, iSCSI, Brocade Fibre Switches, Cisco Fiber Switches, Enterprise Storage, Storage Architecture, VMware vSphere, Storage Management
Education
Eastern Washington University
Computer Science, CS, Physics, Math, Geology
United States Air Force March 1995 - Present
West Telemarketing May 1994 - January 1995
Taco Bell May 1993 - May 1994
Skills
Risk Management, Change Management, Strategic Planning, Project Management, Personnel Management, Lean Thinking, Crew Scheduling, Reports, Compliance Procedures, Quality Assurance, Material Handling, Hazardous Materials, Hazard Identification, Cargo Security, Supervisory Skills, Management, Freight Transportation, Communication Skills, Air Force, Communication, DoD, Logistics Management, Military, Military Experience, Military Logistics, Military Operations, Operational Planning, Operations Management, Policy, Security Clearance, National Security, Force Protection, Leadership, Training, Information Assurance, Program Management, Defense, Security
Education
Community College of the Air Force 1995 — 2015
In progress, Business Management and Transportation
West Telemarketing Account ExecutiveAT&TFebruary 1976 - July 1984
Education
Guilford College 1968 — 1972
BS, Mathematics, Computer Science
Virginia Beach Field House March 2011 - May 2011
Southern New England Golf Expo February 2011 - February 2011
FirstWorks Pilobolous September 2010 - September 2010
Intercultural Center September 2009 - May 2010
Concert for D+J November 2009 - February 2010
West Telemarketing November 2003 - August 2007
Education
Johnson & Wales University 2007 — 2011
Bachelor of Science, Sports/Entertainment/Event Management; Entertainment Management
Jackson Hewitt January 2013 - April 2014
West Telemarketing July 2005 - April 2007
U.S. Army January 1994 - March 2003
Skills
Leadership, Accounting, Microsoft Excel, Microsoft Word, Financial Reporting, Outlook, Auditing, Financial Analysis, Microsoft Office, Financial Accounting
Education
Old Dominion University 2011 — 2015
Bachelor of Science in Business Administration, Accounting and Decision Sciences
Thomas Nelson Community College 2007 — 2010
Associate of Arts and Sciences (AAS), Accounting
Northrop Grumman December 2007 - November 2010
Kimley Horn & Associates March 2007 - May 2007
West Telemarketing August 2006 - March 2007
American Management Solutions 2007 - 2007
Bed Bath & Beyond 2003 - 2007
Norfolk State University 2001 - 2006
NSU Police Department January 2001 - January 2003
Education
Strayer University 2009 — 2011
MBA, Management
Norfolk State University
Bachelor of Science, Design Technology; Engineering Economics
Strayer University
Master, Business Administration
Nebraska Children and Families Foundation November 2012 - Present
First Data Resources August 2008 - November 2012
First Data Resources August 2008 - November 2012
West Telemarketing July 2006 - August 2008
Education
Metropolitan Community College 2009 — 2013
AAS, Human Services
AT&T July 2012 - Present
At Home Business May 1995 - Present
AT&T January 2002 - September 2012
West Telemarketing January 1994 - January 2002
Skills
Telecommunications, T1, Customer Satisfaction, DSL, Wireless, Customer Experience, Customer Retention, Customer Service, DS3, Escalation, Routers, Long Distance, Cellular Communications, Telecommunications...
Education
Wilmer Hutchins High School 1975 — 1979
Aladdan Cosmetology
Brookhaven Community College
Accounting and Business/Management
Independent Heritage Makers/Youngevity Consultant 2011 - Present
West Corporation July 2012 - September 2014
West Telemarketing 2007 - 2008
The Nebraska Medical Center June 2005 - August 2007
Skills
Customer Service, Mentoring Of Staff, PowerPoint, Microsoft Excel, Customer Advocacy, Building Relationships, Training, Creative Problem Solving, Sales, Customer Satisfaction, Team Building, Event Planning, Microsoft Office, Customer Experience, Time Management, Team Leadership, Social Networking, Account Management, Small Business, Social Media Marketing, Advertising, Direct Sales, Customer Retention, Marketing Communications, Outlook, Facebook, Email Marketing, Social Media, Teamwork, Marketing, Technical Support, Leadership
Education
University of West Alabama 2007 — 2007
Bellevue West 2001 — 2005
Metropolitan Community College
Wendy's International September 2012 - Present
CARE INC March 2010 - February 2012
West Telemarketing July 2005 - March 2008
Skills
Leadership Development, Participant Observation, Compassion, Therapeutic Listening, Disabilities, Patient Advocacy, Medication...
Education
Compass Career College 2012 — 2013
Broadmoor high 2003 — 2003
Diploma, High School/Secondary Diplomas and Certificates
The Modern Group - USA April 2008 - Present
InOtherWordz Magazine August 2010 - Present
The Port Arthur News November 2006 - April 2008
The Invisible Armor June 2006 - July 2006
West Telemarketing January 2004 - May 2006
Skills
Photoshop, Illustrator, InDesign, AutoCAD, PowerPoint, MultiAd Creator, Microsoft Word, Microsoft Excel, Outlook, QuarkXPress, Hand Drafting, Project Management, Bill of Materials, Technical Drawing, Conceptual Art, Magazine Layout Design, Caricatures
Education
Lamar University 2001 — 2006
Bachelor of Arts (B.A.), Graphic Design
Lamar University
Bachelor of Arts (B.A.), Graphic Design
Kaiser Permanente December 2008 - Present
Kaiser Permanente March 2007 - December 2008
West Telemarketing March 2006 - April 2007
Nationwide Credit Corporation April 2005 - February 2006
Skills
Call Centers, Community Outreach, Customer Service, Healthcare
Education
American InterContinental University 2010 — 2012
Associates, Business Administration
Lanier Technical College 2003 — 2004
Certificate, Customer Service Specialist
Dekalb Technical College
Associates, Business Office Technology; Business Administration
West Telemarketing 2007 - 2009
H&R Block 2005 - 2008
Skills
PowerPoint, Customer Service
Education
Grambling State University 2006 — 2012
Blue Cross Blue Shield of Nebraska 2008 - Present
Methodist Health System 2006 - 2008
Blue Cross and Blue Shield of Nebraska 2003 - 2006
Mandolfo Associates 2001 - 2003
Artios 2000 - 2001
West Telemarketing 1998 - 2000
Skills
EDI, BizTalk, SQL, Agile Methodologies, Unix, Testing, HIPAA, HL7, Scrum, X12, C#, Microsoft SQL Server, Oracle, Test Automation, XML, Healthcare Information..., 837I, 837P, AIX, ANSI X12, Change Control, Data Transformation, EDI ANSI X12, EDISIM, Flat Files, Foresight, Gentran, Linux, Perl Script, SeeBeyond, TIBCO, Tidal Enterprise..., Windows, Health Insurance, System Testing, Manual Testing, Regression Testing, ETL, ETL Tools, Informatica, Data Mining
Education
Bellevue University 2006 — 2007
Bachelor's degree, Internet Systems Software Technology, 3.712
Iowa Western Community College 1996 — 1998
Associate's degree, Microcomputer Programming, 3.293
Saint Vincent Hospital August 2013 - Present
Max and Erma's Restaurants October 2003 - February 2014
Chartwells (Higher Education Division) April 2007 - May 2010
West Telemarketing July 2003 - August 2003
Skills
Customer Service, PowerPoint, Event Planning, Microsoft Word, Creative Writing, Microsoft Office, Teamwork, Public Speaking, Time Management, Restaurants, Microsoft Excel, Social Networking, Editing, Data Entry, Outlook, Adobe Creative Suite, Event Management
Education
Edinboro University of Pennsylvania 2005 — 2010
Bachelor of Arts (B.A.), English Language and Literature, General
McDowell High 2001 — 2005
Diploma, General Studies
Ascension Parish School Board September 2011 - Present
East Baton Rouge Parish School System August 2006 - March 2008
West Telemarketing October 2003 - February 2005
Skills
CPI training, PowerPoint, Microsoft Excel, Microsoft Word, Internet, iPhone, Special Education
Education
University of Phoenix 2010 — 2013
Bachelor of Science in Human Service Management
Baton Rouge Community College 2004 — 2010
Associate of General Studies in Liberal Arts
COR Clearing LLC April 2013 - Present
Sherwin Williams 2000 - 2012
West Telemarketing May 1998 - March 2000
Skills
Dependable Team Player, Management, Human Resources, Marketing, Accounts Receivable, Computers
Education
Lubbock Christian University 1996 — 1998
York College of Nebraska 1994 — 1996
Associate's degree, Business Administration and Management, General
Judson ISD August 2012 - Present
Judson ISD October 2011 - August 2012
Field Asset Services April 2011 - October 2011
WEST Telemarketing July 2009 - January 2010
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Quicken, Internet, Windows, Accounting, Access, Tax Returns, Exceptional verbal, Exceptional Communicator, Exceptional Listener
Education
Lamar University 2014 — 2016
Bachelor of Business Administration (BBA) In Progress, Business Administration and Management, General
San Antonio College 2009 — 2013
QVC September 2015 - Present
PepsiCo September 2014 - July 2015
Longhorn Steakhouse July 2014 - September 2014
Walmart May 2013 - July 2014
APAC Customer Service, Inc. August 2012 - October 2012
Red Lobster April 2012 - August 2012
Labor Ready August 2011 - April 2012
All Cars Company January 2005 - February 2011
West Telemarketing August 2002 - December 2003
NCO Financial Systems October 2001 - June 2002
Skills
Strongly self-motivated, Strong Communication..., Multi Tasking, Microsoft Word, PowerPoint, Data Entry, Interpersonal Skill, Sales Support Tools, Customer Service, Restaurants, Warehousing, Janitorial, Telecommunications, Telemarketing
Education
ECPI College of Technology 2012 — 2014
Associate’s Degree, Computers and Information Science Concentration Network Security, 3.4 GPA
Peninsula Workforce Development Center (Thomas Nelson Community College) 2011 — 2011
Certifications, Heating, Ventilation and Air Conditioning (HVAC)
Client Services Incorporated June 2010 - August 2010
West Asset Management 2006 - 2010
West Telemarketing March 2003 - February 2004
Education
Brookhaven Community College 2002 — 2004
Business/Commerce, General, 3.0
Walmart December 2004 - Present
Walmart December 2004 - Present
Popeyes Louisiana Kitchen February 2003 - December 2004
Popeye's February 2003 - December 2004
West Telemarketing September 2002 - October 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Photoshop, Teaching, Public Speaking, Budgets, Strategic Planning, Negotiation, Editing
Education
University of South Alabama 2005 — 2008
Bishop State Community College 2002 — 2005
Associate of Science (A.S.), Computer and Information Systems
Bishop State Community College
AAS, Computer Information Systems
University of South Alabama
US Army June 2015 - Present
US Army June 2015 - Present
Fred Meyer May 2012 - Present
West Telemarketing August 2006 - May 2011
Skills
CompTIA A+ Certification, Customer Satisfaction, Active Directory, Call Centers, Customer Experience, Microsoft Office, Customer Service, Technical Support, Troubleshooting, Windows 7, Windows Server
Education
Kaplan University 2012 — 2012
Associate's degree, Information Technology
Independant Certified Fitness Trainer July 2014 - Present
West Corporation November 2004 - Present
West Telemarketing September 2004 - Present
Rigel Airport Services April 2002 - November 2004
Skills
Call Centers, Customer Experience, Customer Satisfaction, Troubleshooting, Telecommunications, Workforce Management, Technical Support, Customer Retention, Contact Centers, Avaya, Customer Service, VoIP, Telephony
Education
Kaplan University-Omaha Campus
Aflac January 2014 - May 2014
Quik Pawn Shop June 2011 - March 2012
Quik Pawn Shop 2010 - 2012
Quik Pawn Shop June 2010 - June 2011
Hilton Garden Inn June 2008 - June 2009
West Telemarketing January 1997 - January 1999
Skills
Customer Service, Sales, Customer Satisfaction, Microsoft Office, Mentoring, Microsoft Excel, Microsoft Word, Marketing, Hotels, Time Management, Teamwork, Inventory Management, Cooking
Education
Bishop State Community College 2009 — 2009
I didn't finish, Restaurant, Culinary, and Catering Management/Manager
C.F Vigor High School 1995 — 1999
Diploma, all clarinet
C.F Vigor High School 1995 — 1999
Diploma, Culinary Arts/Chef Training
Bishop State Community College
Culinary Arts
C.F. Vigor High School
Prairie Meadows Racetrack and Casino July 2006 - Present
CDS Global October 2005 - July 2012
Target September 2000 - May 2005
West Telemarketing 2005 - 2005
Skills
Managerial Accounting, Finance, Psychology, Communication, Customer Service, Organizational Behavior, Microsoft Office, Merchandising, Apparel, Product Fulfillment, Sales, Theft & Fraud Prevention, Casino Gaming, Online Research, Personality disorders, Residential Mortgages, Travel Planning, Internet Shopping, Food Safety, Warehouse Distribution
Education
Iowa State University 2012 — 2014
Master of Business Administration (MBA), Accounting and Finance
Iowa State University 2002 — 2006
Bachelor of Science (B.S.), Psychology
Quiznos March 2010 - January 2013
West Telemarketing 2013 - 2013
Education
Angelo State University 2003 — 2005
Americas Best Value Inns May 2011 - Present
West Telemarketing June 2008 - February 2010
Skills
Geographic Information..., Geosciences, Mathematics
Education
Edinboro University of Pennsylvania 2010 — 2014
Bachelors of Science, Environmental Geology
Seneca Highschool 2005 — 2009
Dynamic Promotions October 2014 - Present
Fresh Success Marketing Group, Inc. August 2014 - October 2014
Texas Air Products November 2013 - July 2014
Alpha Insulation & Waterproofing February 2009 - April 2013
West Telemarketing May 2008 - January 2009
Skills
Blueprint Reading, Sales, Customer Service, Microsoft Office, On Screen Takeoff, EDGE Estimating Software, QuickBid Estimating..., Project Estimation, Construction, Budgets
Education
ITT Technical Institute-San Antonio 2013 — 2015
Associate's degree, Architectural Drafting and Architectural CAD/CADD
Walmart February 2013 - August 2013
Adecco Group June 2012 - January 2013
UPS February 2006 - April 2012
VarTec Telecom June 2000 - October 2004
West Telemarketing March 1999 - June 2001
Skills
Visual Merchandising, Loss Prevention, Cashiering, Customer Service, Physical Inventory, Stocking, Experience Working with..., Sales, Data Warehousing, Warehousing, Inventory Control, Assembler, Inbound Lead Generation, Derivatives, Inbound Marketing, Call Centers, Manufacturing, Cooking, Building Maintenance
Education
Mclennan Community College 2007 — 2011
Associate's degree, Child Development, 2.3
Texas State Technical College Waco 2001 — 2003
Associate's degree, Culinary Arts/Chef Training, 2.1
Aviation Technical Services February 2014 - Present
Yellow Cab May 2003 - January 2014
West telservices April 2003 - May 2003
Bottomline Express May 2002 - April 2003
ExxonMobil July 2000 - March 2002
West Telemarketing October 1999 - June 2000
Education
Embry-Riddle Aeronautical University 2014 — 2017
Bachelor of Applied Science (B.A.Sc.), Aviation/Airway Management and Operations
Hallmark College of Technology/Hallmark College of Aeronautics 2012 — 2013
Associate of Arts and Sciences (AAS), Airframe and Powerplant technology
Enterprise Professionals Services November 2014 - January 2015
Audie Murphy VA Hospital June 2014 - September 2014
Walmart March 2013 - January 2014
west telemarketing July 2011 - March 2013
deanan popcorn August 2004 - March 2011
Skills
Apparel, Fashion, Customer Service, Inventory Control, Inventory Management, Time Management, Microsoft Office, Retail, Microsoft Word, Data Entry, Customer Satisfaction, Microsoft Excel, Merchandising, Team Leadership, Cashiering, PowerPoint, Outlook, Store Management, Leadership, Sales
Education
Community College of the Air Force 1985 — 1989
associates, communications
Southeastern Community College 1978 — 1980
Associate's degree, Electrical, Electronics and Communications Engineering
CornerStone Staffing December 2014 - April 2015
First Data Corporation May 2011 - July 2013
RGIS July 2009 - March 2011
Cornhusker Auto Wash May 2004 - August 2008
West Telemarketing August 2005 - January 2006
American Title September 2003 - May 2005
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Leadership, Training, 10 Key, Conflict Resolution
Education
University of Nebraska at Omaha 2015 — 2020
Bachelor of Business Administration (B.B.A.), Entrepreneurship/Entrepreneurial Studies
Metropolitan Community College 2000 — 2013
Associate in applied science degree accounting, General accounting
Bellevue West High
Diploma
Lyons HR/Steelcase June 2014 - Present
Kmart Corporation March 2014 - Present
MedCo Services Healthcare Revenue Cycle Solutions June 2011 - August 2013
West Telemarketing August 2007 - November 2009
Skills
Customer Service, Customer Support, Customer Retention, Customer Experience, Assembly Lines, Assembling, Typing, Multi Tasking, Manufacturing, Question Answering, Telephone Skills
Education
Alabama Agricultural and Mechanical University 2005 — 2011
-, Early Childhood Education and Teaching
Athens High 2001 — 2005
Diploma, General Studies
Allstar Security Co February 2015 - Present
NYC Health & Hospitals Corp September 2007 - February 2014
Allied Barton Security Services February 2007 - September 2007
Wyndham Vacation Ownership, Inc June 2006 - September 2006
Teletech Holding August 2005 - February 2006
West Telemarketing September 2003 - August 2004
NYC Dept Of Health & Mental Hygiene June 2003 - August 2003
Hampton University October 2002 - May 2003
Education
George W. Wingate H.S
Diploma, Architecture
Hampton University
Architecture