West Teleservices
Industry: Telecommunications company
DescriptionWest Corporation is a private telecommunications services provider based in Omaha, Nebraska. It became a subsidiary of Apollo Global Management on October 11, 2017. Headquarters: Omaha, NE CEO: John Shlonsky (Nov 2017–) Number of employees: 9,659 (2018) Founded: 1986 Subsidiaries: InterCall, InXpo, Inc., Intrado,
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West Teleservices Employees
Employee
Years
Job
Industry
Charmaine Elarabi Charmaine Elarabi's West Teleservices Experience July 2000 - November 2006
Job Project Manager at Dell
Industry Computer Hardware
Experience
Dell September 2013 - Present
Dell March 2012 - September 2013
Dell August 2010 - March 2012
Dell December 2006 - November 2009
West Teleservices July 2000 - November 2006
Amerivision Communications March 1996 - June 2000
Skills
iSCSI, Business Alliances, Management, Storage, Storage Virtualization, Project Planning, Dell Computers, SAN, Professional Services, High Availability, Storage Area Networks, Virtualization, Enterprise Storage, Hardware, NAS, Fibre Channel, PMO, Cloud Computing, Service Delivery, Data Center, Dell PowerEdge Servers, Clariion, VMware, Servers, VMware ESX, Disaster Recovery, System Deployment, HP
Education
University of Central Oklahoma 1990 — 1994
BA Ed., Journalism, English
Dell September 2013 - Present
Dell March 2012 - September 2013
Dell August 2010 - March 2012
Dell December 2006 - November 2009
West Teleservices July 2000 - November 2006
Amerivision Communications March 1996 - June 2000
Skills
iSCSI, Business Alliances, Management, Storage, Storage Virtualization, Project Planning, Dell Computers, SAN, Professional Services, High Availability, Storage Area Networks, Virtualization, Enterprise Storage, Hardware, NAS, Fibre Channel, PMO, Cloud Computing, Service Delivery, Data Center, Dell PowerEdge Servers, Clariion, VMware, Servers, VMware ESX, Disaster Recovery, System Deployment, HP
Education
University of Central Oklahoma 1990 — 1994
BA Ed., Journalism, English
Lisa Salas Lisa Salas's West Teleservices Experience February 2000 - March 2001
Job Managed Services Representative at teleNetwork (Remote)
Industry Information Technology and Services
Experience
teleNetwork February 2011 - Present
Molly's Angel Ballroom January 1996 - March 2006
West Teleservices February 2000 - March 2001
Skills
Microsoft Office, Customer Service, Troubleshooting, Windows, Microsoft Word, Training, Networking, HTML, Technical Support, Strategic Planning
Education
La Joya High School 1992 — 1996
Honors/Regents High School/Secondary Diploma Program
The University of Texas-Pan American
Undergraduate, Business Administration and Management, General
teleNetwork February 2011 - Present
Molly's Angel Ballroom January 1996 - March 2006
West Teleservices February 2000 - March 2001
Skills
Microsoft Office, Customer Service, Troubleshooting, Windows, Microsoft Word, Training, Networking, HTML, Technical Support, Strategic Planning
Education
La Joya High School 1992 — 1996
Honors/Regents High School/Secondary Diploma Program
The University of Texas-Pan American
Undergraduate, Business Administration and Management, General
Julie Schwab Julie Schwab's West Teleservices Experience January 1996 - January 1999
Job Director of Organizational Development at Methodist Healthcare System
Industry Financial Services
Experience
Methodist Healthcare System September 2011 - Present
USAA August 2007 - October 2011
USAA October 2005 - August 2007
USAA January 2004 - October 2005
USAA July 1999 - December 2003
West Teleservices January 1996 - January 1999
Skills
Leadership Development, Talent Management, Training, Leadership, Succession Planning, Coaching, Performance Management, Organizational..., Onboarding, Team Building, Training Delivery, Employee Engagement, Human Resources, Program Management, Organizational..., Budgets, Vendor Management, Employee Training, Staff Development, Management, Instructional Design, Employee Relations, Analysis, E-Learning, Workforce Planning, Career Development, New Hire Orientations, Workshop Facilitation, Culture Change, Business Process..., Management Development, Organizational Learning, HR Consulting, Executive Development, Instructor-led Training, Job Analysis, Career Counseling, Blended Learning, 360 Feedback, Learning Management..., Policy, Personnel Management, Hiring, Performance Consulting, Performance Improvement, Conflict Resolution, Needs Analysis, Executive Coaching, Organizational Design, Emotional Intelligence
Education
University of Phoenix 2002 — 2006
Masters of Arts in Organizational Management
The University of Texas at San Antonio 1998 — 2002
Bachelors of Business Degree in Business Management
Methodist Healthcare System September 2011 - Present
USAA August 2007 - October 2011
USAA October 2005 - August 2007
USAA January 2004 - October 2005
USAA July 1999 - December 2003
West Teleservices January 1996 - January 1999
Skills
Leadership Development, Talent Management, Training, Leadership, Succession Planning, Coaching, Performance Management, Organizational..., Onboarding, Team Building, Training Delivery, Employee Engagement, Human Resources, Program Management, Organizational..., Budgets, Vendor Management, Employee Training, Staff Development, Management, Instructional Design, Employee Relations, Analysis, E-Learning, Workforce Planning, Career Development, New Hire Orientations, Workshop Facilitation, Culture Change, Business Process..., Management Development, Organizational Learning, HR Consulting, Executive Development, Instructor-led Training, Job Analysis, Career Counseling, Blended Learning, 360 Feedback, Learning Management..., Policy, Personnel Management, Hiring, Performance Consulting, Performance Improvement, Conflict Resolution, Needs Analysis, Executive Coaching, Organizational Design, Emotional Intelligence
Education
University of Phoenix 2002 — 2006
Masters of Arts in Organizational Management
The University of Texas at San Antonio 1998 — 2002
Bachelors of Business Degree in Business Management
Connie Smith Connie Smith's West Teleservices Experience 1995 - 1997
Job Program Director, Jacksonville Galloway, Marketing Director, Candy Run, Spinning and TRX Instructor
Industry Health, Wellness and Fitness
Experience
Jewish Community Alliance February 2015 - Present
Galloway Running - Jacksonville Rogue Runners March 2013 - Present
Fortegra Financial May 2007 - May 2013
American Medical Association 2003 - 2007
Sears, Roebuck and Co. 1999 - 2003
TMP Worldwide 1997 - 1999
West Teleservices 1995 - 1997
CBS Interactive Music Group (Formally EZ Communications) 1995 - 1995
Skills
Fitness, Spinning, Fitness Training, Running, Long Distance Running, Sports Marketing, Event Planning, Sponsorship Programs, Great Motivator, Non-profit Marketing, Fitness Industry, Fitness Consulting, Social Media, Sponsorship, Fundraising, Employee Wellness, Social Media Marketing, Marketing Strategy, Marketing, Product Development, Program Management, Digital Marketing, Strategic Planning, Product Marketing, Sports Business, Sports, Online Marketing, Strategy, Leadership, Email Marketing
Education
Full Sail University 2011 — 2012
Entertainment Business Masters of Science in Sports Management, Sports Management, Graduate Masters Degree
Full Sail University 2012 — 2013
Master's degree, Internet Marketing
Saint Louis University 1993 — 1996
Bachelor of Arts, Communications
William Woods University 1990 — 1991
Fashion Merchandising
Jewish Community Alliance February 2015 - Present
Galloway Running - Jacksonville Rogue Runners March 2013 - Present
Fortegra Financial May 2007 - May 2013
American Medical Association 2003 - 2007
Sears, Roebuck and Co. 1999 - 2003
TMP Worldwide 1997 - 1999
West Teleservices 1995 - 1997
CBS Interactive Music Group (Formally EZ Communications) 1995 - 1995
Skills
Fitness, Spinning, Fitness Training, Running, Long Distance Running, Sports Marketing, Event Planning, Sponsorship Programs, Great Motivator, Non-profit Marketing, Fitness Industry, Fitness Consulting, Social Media, Sponsorship, Fundraising, Employee Wellness, Social Media Marketing, Marketing Strategy, Marketing, Product Development, Program Management, Digital Marketing, Strategic Planning, Product Marketing, Sports Business, Sports, Online Marketing, Strategy, Leadership, Email Marketing
Education
Full Sail University 2011 — 2012
Entertainment Business Masters of Science in Sports Management, Sports Management, Graduate Masters Degree
Full Sail University 2012 — 2013
Master's degree, Internet Marketing
Saint Louis University 1993 — 1996
Bachelor of Arts, Communications
William Woods University 1990 — 1991
Fashion Merchandising
Dr. David Lauber Dr. David Lauber's West Teleservices Experience 1996 - 1999
Job Training and Development Supervisor at Valero Energy Corporation
Industry Oil & Energy
Experience
Valero Energy Corporation April 2014 - Present
Valero Energy Corporation May 2003 - April 2014
MCI/WorldCom 1999 - 2003
West Teleservices 1996 - 1999
West Teleservices 1995 - 1996
Skills
Captivate, Instructional Design, E-Learning, Dreamweaver, Flash, Photoshop, ADDIE, Technical Writing, Instructor-led Training, Hands-on Training, Instructional Technology, Premiere, Multimedia, Employee Training, Training, Web Design, HTML, Learning Management, Graphic Design, Blended Learning, User Interface Design, Camtasia, Training Delivery, Leadership, ActionScript, Coaching, Team Leadership
Education
Our Lady of the Lake University 2006 — 2014
Doctor of Philosophy (Ph.D.), Leadership Studies, 4.0
Our Lady of the Lake University 2006 — 2014
Master of Business Administration (M.B.A.), Business, 4.0
American Intercontinental University 2005 — 2006
Master of Education (M.Ed.), Instructional Technology, 4.0
American Intercontinental University 2004 — 2004
Bachelor's degree, Design and Visual Communications, General, 4.0
American Intercontinental University 2002 — 2002
Associate's degree, Business Administration and Management, General, 4.0
Valero Energy Corporation April 2014 - Present
Valero Energy Corporation May 2003 - April 2014
MCI/WorldCom 1999 - 2003
West Teleservices 1996 - 1999
West Teleservices 1995 - 1996
Skills
Captivate, Instructional Design, E-Learning, Dreamweaver, Flash, Photoshop, ADDIE, Technical Writing, Instructor-led Training, Hands-on Training, Instructional Technology, Premiere, Multimedia, Employee Training, Training, Web Design, HTML, Learning Management, Graphic Design, Blended Learning, User Interface Design, Camtasia, Training Delivery, Leadership, ActionScript, Coaching, Team Leadership
Education
Our Lady of the Lake University 2006 — 2014
Doctor of Philosophy (Ph.D.), Leadership Studies, 4.0
Our Lady of the Lake University 2006 — 2014
Master of Business Administration (M.B.A.), Business, 4.0
American Intercontinental University 2005 — 2006
Master of Education (M.Ed.), Instructional Technology, 4.0
American Intercontinental University 2004 — 2004
Bachelor's degree, Design and Visual Communications, General, 4.0
American Intercontinental University 2002 — 2002
Associate's degree, Business Administration and Management, General, 4.0
Daniel Brunson Daniel Brunson's West Teleservices Experience December 1998 - June 2000
Job Store Manager at Hicks Brunson Eyewear
Industry Retail
Experience
Daily Optician December 2014 - Present
Hicks Brunson Eyewear June 2000 - Present
West Teleservices December 1998 - June 2000
Skills
Media Relations, Marketing, Merchandising, Retail, Opticians, Marketing Strategy, Customer Service, Inventory Management, Employee Management, Fashion, frame buyer, Goal Setting, Optical, Sales, Management, Visual Merchandising, Sales Management, Training, Account Management
Education
Northeastern State University 2005 — 2008
Business Administration, Accounting and Finance
Union Highschool
Daily Optician December 2014 - Present
Hicks Brunson Eyewear June 2000 - Present
West Teleservices December 1998 - June 2000
Skills
Media Relations, Marketing, Merchandising, Retail, Opticians, Marketing Strategy, Customer Service, Inventory Management, Employee Management, Fashion, frame buyer, Goal Setting, Optical, Sales, Management, Visual Merchandising, Sales Management, Training, Account Management
Education
Northeastern State University 2005 — 2008
Business Administration, Accounting and Finance
Union Highschool
Lisa Roberts Martinez Lisa Roberts Martinez's West Teleservices Experience October 1995 - March 1997
Job Communications Manager at ChildSafe
Industry Nonprofit Organization Management
Experience
ChildSafe February 2014 - Present
Congregation of Divine Providence, Inc. August 2007 - October 2013
NCNWR Board 2008 - 2013
Congregation of Divine Providence, Inc. March 1997 - July 2007
West Teleservices October 1995 - March 1997
Skills
Photography, Social Media, Print Media..., Website Management, Conference Planning, Obituaries, Project Management, Event Planning, Editing, Public Relations, Marketing Communications, Press Releases, Social Networking, Meeting Planning, Newsletters, Marketing, Nonprofits, Media Relations, Social Media Marketing, Webmaster Services, Blogging, Fundraising, Public Speaking
Education
Texas A&M University 1993 — 1995
Bachelor of Business Administration (BBA), Marketing
Texas Tech University 1991 — 1993
Credit Hours, Marketing
ChildSafe February 2014 - Present
Congregation of Divine Providence, Inc. August 2007 - October 2013
NCNWR Board 2008 - 2013
Congregation of Divine Providence, Inc. March 1997 - July 2007
West Teleservices October 1995 - March 1997
Skills
Photography, Social Media, Print Media..., Website Management, Conference Planning, Obituaries, Project Management, Event Planning, Editing, Public Relations, Marketing Communications, Press Releases, Social Networking, Meeting Planning, Newsletters, Marketing, Nonprofits, Media Relations, Social Media Marketing, Webmaster Services, Blogging, Fundraising, Public Speaking
Education
Texas A&M University 1993 — 1995
Bachelor of Business Administration (BBA), Marketing
Texas Tech University 1991 — 1993
Credit Hours, Marketing
Leanne Hollis's West Teleservices Experience June 1999 - April 2001
Job Accounts Payable Specialist at DEI Communities
Industry Accounting
Experience
DEI Communities August 2012 - Present
3C Member Network April 2011 - June 2012
D&J Beverage November 2009 - April 2011
Ellhorn Public Schools - Childcare Program August 2003 - January 2008
Saint Andrews Child Enrichment Center May 2001 - March 2003
West Teleservices June 1999 - April 2001
Skills
Management, Customer Service, Accounts Payable, Billing Specialist, Director of Childcare, ProcedureTraining, Planning, Computer Software..., Bank Reconciliation, General Office Skills, Microsoft Excel, Microsoft Word, Microsoft Office, Outlook
Education
Metropolitan Community College
Currently Enrolled, Accounting and Business/Management
DEI Communities August 2012 - Present
3C Member Network April 2011 - June 2012
D&J Beverage November 2009 - April 2011
Ellhorn Public Schools - Childcare Program August 2003 - January 2008
Saint Andrews Child Enrichment Center May 2001 - March 2003
West Teleservices June 1999 - April 2001
Skills
Management, Customer Service, Accounts Payable, Billing Specialist, Director of Childcare, ProcedureTraining, Planning, Computer Software..., Bank Reconciliation, General Office Skills, Microsoft Excel, Microsoft Word, Microsoft Office, Outlook
Education
Metropolitan Community College
Currently Enrolled, Accounting and Business/Management
Cynthia Akinpelu Cynthia Akinpelu's West Teleservices Experience 1996 - 2004
Job Staff Accountant at Cox Automotive Dealshield
Industry Accounting
Experience
Cox Automotive Inc. May 2014 - Present
JATech & Associates January 2013 - April 2014
Arthur J Gallagher March 2012 - September 2012
Affirmative Insurance October 2009 - April 2012
EXPRESS June 2005 - August 2006
Walmart August 2000 - October 2004
West Teleservices 1996 - 2004
Skills
Account Reconciliation, Accounting, Financial Accounting, Accounts Payable, Finance, Insurance, Accounts Receivable, Auditing, Budgets, Retail Sales, Customer Service, Leadership, Team Leadership, Teamwork, Microsoft Excel, Access, Retail, Outlook, Microsoft Word, PowerPoint, Microsoft Office, Management
Education
Southern University College 2004 — 2007
Bachelor of Science in Finance, Finance
Southern University and Agricultural and Mechanical College at Baton Rouge 2003 — 2007
Bachelors, Business Finance
Cox Automotive Inc. May 2014 - Present
JATech & Associates January 2013 - April 2014
Arthur J Gallagher March 2012 - September 2012
Affirmative Insurance October 2009 - April 2012
EXPRESS June 2005 - August 2006
Walmart August 2000 - October 2004
West Teleservices 1996 - 2004
Skills
Account Reconciliation, Accounting, Financial Accounting, Accounts Payable, Finance, Insurance, Accounts Receivable, Auditing, Budgets, Retail Sales, Customer Service, Leadership, Team Leadership, Teamwork, Microsoft Excel, Access, Retail, Outlook, Microsoft Word, PowerPoint, Microsoft Office, Management
Education
Southern University College 2004 — 2007
Bachelor of Science in Finance, Finance
Southern University and Agricultural and Mechanical College at Baton Rouge 2003 — 2007
Bachelors, Business Finance
Pam Kimmons Pam Kimmons's West Teleservices Experience December 1999 - March 2000
Job Network Administrator at Maynard, Inc
Industry Aviation & Aerospace
Experience
Maynard, Inc December 2000 - Present
Ozark Cooperative Warehouse September 2000 - December 2000
Staffmark August 2000 - September 2000
Silver Creek Communications March 2000 - August 2000
West Teleservices December 1999 - March 2000
Danaher March 1992 - December 1999
Skills
Microsoft Exchange, VPN, Windows 7, Windows Server, Active Directory, Windows Server 2003, Kerio Control/Winroute, What'sUP Gold, Microsoft Office, ColdFusion, Antivirus, Microsoft SQL Server, Windows Server 2008, Windows XP Pro, Lansweeper, WordPress Administration, PHPBB3 Message Boards, Windows 8.1, Databases, Windows XP, Switches, CSS
Education
Northwest Technical Institute 1998 — 2000
Information Technology, A
Billings, Missouri 1976 — 1989
Diploma, General
Maynard, Inc December 2000 - Present
Ozark Cooperative Warehouse September 2000 - December 2000
Staffmark August 2000 - September 2000
Silver Creek Communications March 2000 - August 2000
West Teleservices December 1999 - March 2000
Danaher March 1992 - December 1999
Skills
Microsoft Exchange, VPN, Windows 7, Windows Server, Active Directory, Windows Server 2003, Kerio Control/Winroute, What'sUP Gold, Microsoft Office, ColdFusion, Antivirus, Microsoft SQL Server, Windows Server 2008, Windows XP Pro, Lansweeper, WordPress Administration, PHPBB3 Message Boards, Windows 8.1, Databases, Windows XP, Switches, CSS
Education
Northwest Technical Institute 1998 — 2000
Information Technology, A
Billings, Missouri 1976 — 1989
Diploma, General
Cortina Hitchens's West Teleservices Experience January 1998 - December 2008
Job Self Motivated,Fast Learner&Determined
Industry Government Administration
Experience
Veterans Affairs Contractor April 2014 - Present
United States Postal Service August 2010 - December 2013
Gergia Department of Revenue January 2009 - October 2011
West Teleservices January 1998 - December 2008
SLU Headstart March 2004 - November 2007
Skills
Microsoft Word, Microsoft Office, Customer Service, Employee Relations, Retail, Training, Team Building
Education
UEI 2014 — 2015
Business Administration and Management, General
Southeastern Louisiana University 1994 — 1996
n/a, Business Administration and Management, General
St.Helena Central High 1989 — 1993
Diploma
Veterans Affairs Contractor April 2014 - Present
United States Postal Service August 2010 - December 2013
Gergia Department of Revenue January 2009 - October 2011
West Teleservices January 1998 - December 2008
SLU Headstart March 2004 - November 2007
Skills
Microsoft Word, Microsoft Office, Customer Service, Employee Relations, Retail, Training, Team Building
Education
UEI 2014 — 2015
Business Administration and Management, General
Southeastern Louisiana University 1994 — 1996
n/a, Business Administration and Management, General
St.Helena Central High 1989 — 1993
Diploma
Jim A. Nabors Jim A. Nabors's West Teleservices Experience 2003 - 2004
Job Kindle Coaching Lead at Amazon
Industry Telecommunications
Experience
Amazon October 2013 - Present
Amazon July 2012 - October 2013
Verizon Wireless 2009 - June 2012
Verizon Wireless 2006 - 2009
DIRECTV 2004 - 2006
West Teleservices 2003 - 2004
Skills
Customer Service, Negotiation, Relating to Clients, Helping Others Succeed, Coaching, Creative Writing, Fiction Writing, Team Building, Data Analysis, Computer/Technical..., Critical Thinking, Analytic Thinking, Performance Management, Troubleshooting, Hardware Installation, Technical Support
Education
Tulsa Community College
Studies, College/University Preparatory and Advanced High School/Secondary Diploma Program
Tulsa Technology Center-Broken Arrow Campus
Studies, Computer Programming
Amazon October 2013 - Present
Amazon July 2012 - October 2013
Verizon Wireless 2009 - June 2012
Verizon Wireless 2006 - 2009
DIRECTV 2004 - 2006
West Teleservices 2003 - 2004
Skills
Customer Service, Negotiation, Relating to Clients, Helping Others Succeed, Coaching, Creative Writing, Fiction Writing, Team Building, Data Analysis, Computer/Technical..., Critical Thinking, Analytic Thinking, Performance Management, Troubleshooting, Hardware Installation, Technical Support
Education
Tulsa Community College
Studies, College/University Preparatory and Advanced High School/Secondary Diploma Program
Tulsa Technology Center-Broken Arrow Campus
Studies, Computer Programming
Billy Ray Jimenez Jr. Billy Ray Jimenez Jr.'s West Teleservices Experience February 2000 - June 2004
Job Owner/Technician
Industry Photography
Experience
Eben Home Health November 2012 - Present
Cortana Design's October 2009 - Present
Taco Bell Corp. (Yum Foods/PepsiCo) February 1991 - November 2009
West Teleservices February 2000 - June 2004
Skills
Digital Photography, Photoshop, Computer Repair, Computer Animation, Graphic Design, Management, Microsoft Office, A+ Certified..., Wedding Photography
Education
Kaplan College-El Paso 2010 — 2012
Associate of Applied Science (AAS), Computer Networking Technology
Computer Career Center a division of Vista College 2008 — 2010
Associate's degree, Business Administration, Management
Computer Career Center 2007 — 2008
Associates of Applied Science, International Business/Trade
The Art Institute of Pittsburgh-Online Division 2006 — 2007
Bachelor of Applied Science (BAS), Photography
Computer Career Center 2005 — 2006
Certification/Diploma, Website Graphic Design
Irvin High School 1991 — 1995
HS Diploma
Eben Home Health November 2012 - Present
Cortana Design's October 2009 - Present
Taco Bell Corp. (Yum Foods/PepsiCo) February 1991 - November 2009
West Teleservices February 2000 - June 2004
Skills
Digital Photography, Photoshop, Computer Repair, Computer Animation, Graphic Design, Management, Microsoft Office, A+ Certified..., Wedding Photography
Education
Kaplan College-El Paso 2010 — 2012
Associate of Applied Science (AAS), Computer Networking Technology
Computer Career Center a division of Vista College 2008 — 2010
Associate's degree, Business Administration, Management
Computer Career Center 2007 — 2008
Associates of Applied Science, International Business/Trade
The Art Institute of Pittsburgh-Online Division 2006 — 2007
Bachelor of Applied Science (BAS), Photography
Computer Career Center 2005 — 2006
Certification/Diploma, Website Graphic Design
Irvin High School 1991 — 1995
HS Diploma
Cameron Coblentz Cameron Coblentz's West Teleservices Experience June 1999 - December 2000
Job Administrative Assistant and Fellowship Coordinator at OU Family Medicine, Sports Medicine
Industry Education Management
Experience
OU Family Medicine, Sports Medicine July 2014 - Present
OU-Tulsa April 2008 - June 2014
OU-Tulsa June 2007 - April 2008
Laureate Psychiatric Hospital and Clinic August 2005 - May 2007
Starbucks April 2003 - May 2005
Java Dave July 2001 - March 2003
Elite Chiropractic January 2001 - May 2001
West Teleservices June 1999 - December 2000
Skills
Management, Customer Service
Education
Oral Roberts University 2000 — 2005
B.S, Theology and Psychology
OU Family Medicine, Sports Medicine July 2014 - Present
OU-Tulsa April 2008 - June 2014
OU-Tulsa June 2007 - April 2008
Laureate Psychiatric Hospital and Clinic August 2005 - May 2007
Starbucks April 2003 - May 2005
Java Dave July 2001 - March 2003
Elite Chiropractic January 2001 - May 2001
West Teleservices June 1999 - December 2000
Skills
Management, Customer Service
Education
Oral Roberts University 2000 — 2005
B.S, Theology and Psychology
Anthony Pastore Anthony Pastore's West Teleservices Experience December 1998 - May 2002
Job Tony"s Tennis
Industry Professional Training & Coaching
Experience
Tony's Tennis June 1995 - Present
Quill Office Supplies October 2006 - June 2011
El Paso Electro Assembly April 2004 - April 2006
Texas Workforce Commission January 2004 - March 2004
The Holmes Group January 2003 - December 2003
West Teleservices December 1998 - May 2002
Skills
Customer Service, Team Building, Sales Management, Account Management, Cold Calling, Sales, Coaching, Sales Process, Customer Retention, Call Center, Negotiation, Microsoft Excel, Microsoft Word, Management, Microsoft Office, Direct Sales, Customer Satisfaction, Strategic Planning, New Business Development, Team Leadership, B2B
Education
Bloomfield College 1974 — 1976
2-yrs, English & Psycology
Bloomfield College 1974 — 1976
Psycology & English
Tony's Tennis June 1995 - Present
Quill Office Supplies October 2006 - June 2011
El Paso Electro Assembly April 2004 - April 2006
Texas Workforce Commission January 2004 - March 2004
The Holmes Group January 2003 - December 2003
West Teleservices December 1998 - May 2002
Skills
Customer Service, Team Building, Sales Management, Account Management, Cold Calling, Sales, Coaching, Sales Process, Customer Retention, Call Center, Negotiation, Microsoft Excel, Microsoft Word, Management, Microsoft Office, Direct Sales, Customer Satisfaction, Strategic Planning, New Business Development, Team Leadership, B2B
Education
Bloomfield College 1974 — 1976
2-yrs, English & Psycology
Bloomfield College 1974 — 1976
Psycology & English
Brandon M. Guerra, MBA Brandon M. Guerra, MBA's West Teleservices Experience January 1998 - January 1999
Job Senior Field Energy Consultant at SolarCity
Industry Environmental Services
Experience
SolarCity October 2013 - Present
Madden Media October 2012 - September 2013
Cumulus Media February 2012 - October 2012
Groupon May 2011 - December 2011
Yellowbook October 2007 - May 2011
Arizona Sight & Sound Video Production, Inc. April 2001 - October 2007
GTE Directories January 1999 - December 1999
West Teleservices January 1998 - January 1999
Kinetic Concepts January 1997 - January 1998
Ernst & Young May 1997 - December 1997
Skills
SEM, Online Advertising, Cold Calling, Advertising, Social Media Marketing, SEO, PPC, Social Media, Digital Marketing, Sales, Social Networking, Account Management, B2B, Entrepreneurship, Marketing, Selling, Business Development, Sales Management, Online Marketing, Public Speaking, Management, Sales Process, Direct Mail
Education
University of Phoenix 2010 — 2011
Master, Business Administration
Trinity University 1993 — 1997
Bachelor of Science, Business Administration; Marketing and Management
Amphitheater High School 1989 — 1993
HS Diploma
Art Institute of Dallas
Associate of Applied Science, Culinary Arts/Chef Training
SolarCity October 2013 - Present
Madden Media October 2012 - September 2013
Cumulus Media February 2012 - October 2012
Groupon May 2011 - December 2011
Yellowbook October 2007 - May 2011
Arizona Sight & Sound Video Production, Inc. April 2001 - October 2007
GTE Directories January 1999 - December 1999
West Teleservices January 1998 - January 1999
Kinetic Concepts January 1997 - January 1998
Ernst & Young May 1997 - December 1997
Skills
SEM, Online Advertising, Cold Calling, Advertising, Social Media Marketing, SEO, PPC, Social Media, Digital Marketing, Sales, Social Networking, Account Management, B2B, Entrepreneurship, Marketing, Selling, Business Development, Sales Management, Online Marketing, Public Speaking, Management, Sales Process, Direct Mail
Education
University of Phoenix 2010 — 2011
Master, Business Administration
Trinity University 1993 — 1997
Bachelor of Science, Business Administration; Marketing and Management
Amphitheater High School 1989 — 1993
HS Diploma
Art Institute of Dallas
Associate of Applied Science, Culinary Arts/Chef Training
Sabrina Abbott Sabrina Abbott's West Teleservices Experience October 2011 - February 2013
Job Founder/Owner/Poet at Poor Poet Prophets
Industry Writing and Editing
Experience
Poor Poet Prophets April 2015 - Present
ORC International February 2014 - October 2014
Peppermill Resort Spa Casino February 2013 - June 2013
West Teleservices October 2011 - February 2013
Skills
Call Centers, Cold Calling Experience, Sales, Direct Sales, Sales Presentations, Computer Proficiency, Troubleshooting, Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Customer Engagement, Customer Support, Typing, Fax, Facebook, Freelance Writing, Editing, Microsoft Excel, Microsoft Word, Spoken Word, Always Punctual, Positive Can-do Attitude, Maintaining A Positive..., Maintaining..., Time Management, Telemarketing, Cold Calling, Social Media, Blogging, PowerPoint
Education
Modesto Junior College 2008 — 2009
NA, Dance
Poor Poet Prophets April 2015 - Present
ORC International February 2014 - October 2014
Peppermill Resort Spa Casino February 2013 - June 2013
West Teleservices October 2011 - February 2013
Skills
Call Centers, Cold Calling Experience, Sales, Direct Sales, Sales Presentations, Computer Proficiency, Troubleshooting, Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Customer Engagement, Customer Support, Typing, Fax, Facebook, Freelance Writing, Editing, Microsoft Excel, Microsoft Word, Spoken Word, Always Punctual, Positive Can-do Attitude, Maintaining A Positive..., Maintaining..., Time Management, Telemarketing, Cold Calling, Social Media, Blogging, PowerPoint
Education
Modesto Junior College 2008 — 2009
NA, Dance
Kiely Donovan's West Teleservices Experience 2000 - 2002
Job Administrative Assistant and Event Coordinator at Streams Ministries
Industry Religious Institutions
Experience
Streams Ministries International October 2011 - Present
Transamerica August 2006 - October 2011
Convergys January 2004 - July 2006
West Teleservices 2000 - 2002
Skills
Writing, Editing, Proofreading, Nonprofits, Community Outreach, Public Speaking, Event Planning, System Administration, Outlook, Social Networking, Blogging, Social Media, Microsoft Word, Microsoft Excel, PowerPoint, Teaching, Microsoft Office, Research, Volunteer Management, Social Media Marketing, Coaching, Marketing Communications, Interviews, Workforce Management, Idea Generation
Education
Collin County Community College 2010 — 2014
AAS, Business Management
Rhema Bible Training Center 2000 — 2002
Diploma, Youth Ministry
Streams Ministries International October 2011 - Present
Transamerica August 2006 - October 2011
Convergys January 2004 - July 2006
West Teleservices 2000 - 2002
Skills
Writing, Editing, Proofreading, Nonprofits, Community Outreach, Public Speaking, Event Planning, System Administration, Outlook, Social Networking, Blogging, Social Media, Microsoft Word, Microsoft Excel, PowerPoint, Teaching, Microsoft Office, Research, Volunteer Management, Social Media Marketing, Coaching, Marketing Communications, Interviews, Workforce Management, Idea Generation
Education
Collin County Community College 2010 — 2014
AAS, Business Management
Rhema Bible Training Center 2000 — 2002
Diploma, Youth Ministry
Rod Kempkes Rod Kempkes's West Teleservices Experience October 2000 - October 2006
Job Chief Administration Officer at West Corporation
Industry Telecommunications
Experience
West Corporation July 2012 - Present
West Corporation October 2006 - July 2012
West Teleservices October 2000 - October 2006
West Telemarketing October 1989 - October 2000
CPA 1986 - 1989
Skills
Telecommunications, Strategic Planning, Call Center, Process Improvement, Executive Management, Leadership, Call Centers, Entrepreneurship, Outsourcing, Business Development, Strategy, CRM, Customer Service, Product Development, Sales, Human Resources, P&L Management, Employee Relations, Management, Strategic Partnerships
Education
University of Nebraska-Lincoln
West Corporation July 2012 - Present
West Corporation October 2006 - July 2012
West Teleservices October 2000 - October 2006
West Telemarketing October 1989 - October 2000
CPA 1986 - 1989
Skills
Telecommunications, Strategic Planning, Call Center, Process Improvement, Executive Management, Leadership, Call Centers, Entrepreneurship, Outsourcing, Business Development, Strategy, CRM, Customer Service, Product Development, Sales, Human Resources, P&L Management, Employee Relations, Management, Strategic Partnerships
Education
University of Nebraska-Lincoln
Christy Mueller (formerly Nichols) Christy Mueller (formerly Nichols)'s West Teleservices Experience August 1999 - October 2001
Job AVP Global Contact Management Consultant at HSBC
Industry Financial Services
Experience
HSBC December 2005 - Present
Metris Companies October 2001 - November 2005
West Teleservices August 1999 - October 2001
Skills
Credit Cards, Banking, Process Improvement, Analytics, Collections, Relationship Management, Call Center, Project Management, Risk Management, Credit, Financial Services, Management, Operations Management, Workforce Management, Credit Risk, Predictive Dialers, Dialer Management, Dialers, Consulting, Process Consulting, Business Process..., Operational Efficiency, Change Management, Technical Writing, Technical Support, International Relations, Internal Communications, International Business, General Aviation, Written & Oral..., Offshoring, Employee Training, Business Requirements, CBS Call Model, Business Analysis, Call Centers, Loss Mitigation, Business Process, Retail Banking, Customer Experience
Education
University of Phoenix 2004 — 2007
Bachelor of Science, Business Administration
Spartan School of Aeronautics 1998 — 2002
Associate of Applied Science, Certificated Flight Instructor - Instrument
HSBC December 2005 - Present
Metris Companies October 2001 - November 2005
West Teleservices August 1999 - October 2001
Skills
Credit Cards, Banking, Process Improvement, Analytics, Collections, Relationship Management, Call Center, Project Management, Risk Management, Credit, Financial Services, Management, Operations Management, Workforce Management, Credit Risk, Predictive Dialers, Dialer Management, Dialers, Consulting, Process Consulting, Business Process..., Operational Efficiency, Change Management, Technical Writing, Technical Support, International Relations, Internal Communications, International Business, General Aviation, Written & Oral..., Offshoring, Employee Training, Business Requirements, CBS Call Model, Business Analysis, Call Centers, Loss Mitigation, Business Process, Retail Banking, Customer Experience
Education
University of Phoenix 2004 — 2007
Bachelor of Science, Business Administration
Spartan School of Aeronautics 1998 — 2002
Associate of Applied Science, Certificated Flight Instructor - Instrument
Lacey Morgan's West Teleservices Experience 2004 - 2006
Job Supervisor, Customer Service Center at MTM, Inc.
Industry Telecommunications
Experience
MTM, Inc. June 2014 - January 2015
Servicom August 2013 - June 2014
The Connection September 2010 - August 2013
West Teleservices 2004 - 2006
Americare 2002 - 2004
Milestone, Inc. 1999 - 2001
Skills
Call Centers, Customer Satisfaction, Quality Assurance, Customer Service, Employee Training, Team Building, Call Center Development, Leadership, Interviews, Training, Performance Management, Job Coaching, Customer Experience, Staff Development, Telecommunications, Conflict Resolution, Troubleshooting, Workforce Management, Management, Supervisory Experience, Employee Accountability, Cultural Diversity, Helping Clients Succeed, Probem Solving, Mentoring of Staff, Subject Matter Expert, Safety Committee, Events Coordination, Multi Tasking, Data Analysis, Organization &..., Employee Recognition, BPO, Contact Centers, Telemarketing, Customer Retention, Interviewing, General Administrative..., Ergonomics, Medical Records, Sales, Program Implementation, Process Improvement, Streamlining Process, Leadership Development, Microsoft Office, Team Leadership, Coaching, Time Management, Hiring
Education
Rasmussen College-Illinois 2009 — 2011
Coursework, Health/Health Care Administration/Management
Highland Community College 2006 — 2007
Coursework, Registered Nursing/Registered Nurse
MTM, Inc. June 2014 - January 2015
Servicom August 2013 - June 2014
The Connection September 2010 - August 2013
West Teleservices 2004 - 2006
Americare 2002 - 2004
Milestone, Inc. 1999 - 2001
Skills
Call Centers, Customer Satisfaction, Quality Assurance, Customer Service, Employee Training, Team Building, Call Center Development, Leadership, Interviews, Training, Performance Management, Job Coaching, Customer Experience, Staff Development, Telecommunications, Conflict Resolution, Troubleshooting, Workforce Management, Management, Supervisory Experience, Employee Accountability, Cultural Diversity, Helping Clients Succeed, Probem Solving, Mentoring of Staff, Subject Matter Expert, Safety Committee, Events Coordination, Multi Tasking, Data Analysis, Organization &..., Employee Recognition, BPO, Contact Centers, Telemarketing, Customer Retention, Interviewing, General Administrative..., Ergonomics, Medical Records, Sales, Program Implementation, Process Improvement, Streamlining Process, Leadership Development, Microsoft Office, Team Leadership, Coaching, Time Management, Hiring
Education
Rasmussen College-Illinois 2009 — 2011
Coursework, Health/Health Care Administration/Management
Highland Community College 2006 — 2007
Coursework, Registered Nursing/Registered Nurse
Lisa Teet Lisa Teet's West Teleservices Experience 1994 - 1997
Job Creative Director, Design at Firespring
Industry Marketing and Advertising
Experience
Firespring June 2015 - Present
Snitily Carr October 2010 - Present
Swanson Russell June 1997 - October 2010
West TeleServices 1994 - 1997
Skills
Creative Direction, Art Direction, Graphic Design, Design Strategy, Design Thinking, Design Management, Creative Development, Logo Design, Managing Creative Teams, Managing Employees, Creative Concept..., Strategic Thinking, Big Picture Thinking, Visual Thinking, Corporate Identity, Identity Development, Identity Systems, Mac OS X, Adobe Creative Suite, InDesign, Illustrator, Photoshop, Photo Shoot Direction, Photo Art Direction, Photo Editing, Typography, Sketching, Proofing, Writing Skills, Grammar, Proofreading, Branding & Identity, Image Editing, OS X, Advertising, Photography, Newsletters, Photo Shoots
Education
University of Nebraska at Kearney 1989 — 1993
Bachelor of Fine Arts, Graphic Design
Firespring June 2015 - Present
Snitily Carr October 2010 - Present
Swanson Russell June 1997 - October 2010
West TeleServices 1994 - 1997
Skills
Creative Direction, Art Direction, Graphic Design, Design Strategy, Design Thinking, Design Management, Creative Development, Logo Design, Managing Creative Teams, Managing Employees, Creative Concept..., Strategic Thinking, Big Picture Thinking, Visual Thinking, Corporate Identity, Identity Development, Identity Systems, Mac OS X, Adobe Creative Suite, InDesign, Illustrator, Photoshop, Photo Shoot Direction, Photo Art Direction, Photo Editing, Typography, Sketching, Proofing, Writing Skills, Grammar, Proofreading, Branding & Identity, Image Editing, OS X, Advertising, Photography, Newsletters, Photo Shoots
Education
University of Nebraska at Kearney 1989 — 1993
Bachelor of Fine Arts, Graphic Design
Miles Jenkins Miles Jenkins's West Teleservices Experience January 1997 - January 1998
Job Writing and Editing Professional
Industry Writing and Editing
Experience
MDJ Enterprises 2005 - Present
Aditya Birla Minacs January 2005 - November 2007
2009-2011 January 2000 - January 2001
Staffmark Temp Services January 1998 - January 2000
West Teleservices January 1997 - January 1998
Skills
Customer Service, Help Desk Support, Website Development, Caregiving, Internet Troubleshooting, Computer Repair, Computer Maintenance, Computer Construction, Public Speaking, Management, Data Entry, Leadership, Process Improvement, Project Management, Research, Social Media, Nonprofits, Strategic Planning, Event Planning, Team Building, Creative Writing, Editing
Education
Austin Community College 2015 — 2017
Associate’s Degree, Mechatronics, Robotics, and Automation Engineering
Praire View A&M University 1984 — 1986
Electrical Engineering Technologies/Technicians
Centerville High
H.S. Diploma, Science; Math and Music
Prairie View A&M University
MDJ Enterprises 2005 - Present
Aditya Birla Minacs January 2005 - November 2007
2009-2011 January 2000 - January 2001
Staffmark Temp Services January 1998 - January 2000
West Teleservices January 1997 - January 1998
Skills
Customer Service, Help Desk Support, Website Development, Caregiving, Internet Troubleshooting, Computer Repair, Computer Maintenance, Computer Construction, Public Speaking, Management, Data Entry, Leadership, Process Improvement, Project Management, Research, Social Media, Nonprofits, Strategic Planning, Event Planning, Team Building, Creative Writing, Editing
Education
Austin Community College 2015 — 2017
Associate’s Degree, Mechatronics, Robotics, and Automation Engineering
Praire View A&M University 1984 — 1986
Electrical Engineering Technologies/Technicians
Centerville High
H.S. Diploma, Science; Math and Music
Prairie View A&M University
shannon spivey shannon spivey's West Teleservices Experience August 2000 - November 2008
Job student at Bryant & Stratton College
Industry Retail
Experience
PRA Group (Nasdaq: PRAA) November 2014 - Present
Spiegel 2009 - 2011
West Teleservices August 2000 - November 2008
Skills
PowerPoint, Teamwork, Windows 7, Windows, Telephone Skills, Computer Hardware, Windows XP, Public Speaking, Training, Event Planning, Research, Team Leadership, Social Networking, Filing, Leadership
Education
Bryant & Stratton College 2012 — 2014
Associate's Degree, Medical Administrative Assistant
Monroe College 1993 — 1995
Associate's degree, Word Processing
PRA Group (Nasdaq: PRAA) November 2014 - Present
Spiegel 2009 - 2011
West Teleservices August 2000 - November 2008
Skills
PowerPoint, Teamwork, Windows 7, Windows, Telephone Skills, Computer Hardware, Windows XP, Public Speaking, Training, Event Planning, Research, Team Leadership, Social Networking, Filing, Leadership
Education
Bryant & Stratton College 2012 — 2014
Associate's Degree, Medical Administrative Assistant
Monroe College 1993 — 1995
Associate's degree, Word Processing
Dave Klug Dave Klug's West Teleservices Experience January 1998 - June 1999
Job Senior Systems Engineer at G2, Inc.
Industry Computer & Network Security
Experience
G2, Inc. August 2011 - Present
Hack3rCon 2012 - 2012
Accuvant Federal (formerly Ciphent) June 2010 - June 2011
Booz Allen Hamilton September 2005 - June 2010
Fairwood HOA 2006 - 2007
General Dynamics Information Technology November 2002 - September 2005
CSC July 1999 - September 2002
West Teleservices January 1998 - June 1999
United States Air Force January 1995 - December 1997
United States Air Force March 1992 - December 1994
Skills
Information Assurance, Systems Engineering, Military, Computer Security, Intelligence Analysis, Government Contracting, System Architecture, Software Development, Satellite, DoD, Information Security, Vulnerability Assessment, Network Security, Penetration Testing, Linux, Operating Systems, Cloud Computing, Application Security, Unix, Software Engineering, Cryptography, C4ISR, Malware Analysis, SDLC, VMware, Air Force, Security, Information Security..., Vulnerability Management, Space Systems, Spacecraft, Launch Operations, GCIH, Network Defense, Cyber Operations, Cyber Defense, Program Management, FISMA, NIST, Intrusion Detection
Education
Mercyhurst University 2006 — 2007
Certificate, Intelligence Analysis
University of Nebraska at Omaha 1998 — 1999
Computer Science
University of Virginia 1987 — 1991
BA, Mathematics
Kittatinny Regional High School 1982 — 1987
G2, Inc. August 2011 - Present
Hack3rCon 2012 - 2012
Accuvant Federal (formerly Ciphent) June 2010 - June 2011
Booz Allen Hamilton September 2005 - June 2010
Fairwood HOA 2006 - 2007
General Dynamics Information Technology November 2002 - September 2005
CSC July 1999 - September 2002
West Teleservices January 1998 - June 1999
United States Air Force January 1995 - December 1997
United States Air Force March 1992 - December 1994
Skills
Information Assurance, Systems Engineering, Military, Computer Security, Intelligence Analysis, Government Contracting, System Architecture, Software Development, Satellite, DoD, Information Security, Vulnerability Assessment, Network Security, Penetration Testing, Linux, Operating Systems, Cloud Computing, Application Security, Unix, Software Engineering, Cryptography, C4ISR, Malware Analysis, SDLC, VMware, Air Force, Security, Information Security..., Vulnerability Management, Space Systems, Spacecraft, Launch Operations, GCIH, Network Defense, Cyber Operations, Cyber Defense, Program Management, FISMA, NIST, Intrusion Detection
Education
Mercyhurst University 2006 — 2007
Certificate, Intelligence Analysis
University of Nebraska at Omaha 1998 — 1999
Computer Science
University of Virginia 1987 — 1991
BA, Mathematics
Kittatinny Regional High School 1982 — 1987
Delano Scott Delano Scott's West Teleservices Experience July 2000 - November 2002
Job Pastor at New Life Missionary Baptist Church
Industry Law Enforcement
Experience
New Life Missionary Baptist Church October 2011 - Present
Jackson County Sheriff's Office December 2003 - Present
Check N Go June 2003 - December 2003
West Teleservices July 2000 - November 2002
Skills
Law Enforcement, Team Building, Leadership Development, Public Speaking, Investigations, Enforcement, Fundraising, Conflict Resolution, Teaching, Staff Development, Management, Private Investigations, Team Leadership, Training, Marketing, System Administration, Public Safety, Criminal Justice, Government, First Responder, Incident Command, Policy, Taser, Police, Security Management, Firearms, Criminal Law, Interviews, Field Training Officer, Patrol, Criminal Investigations, Investigation
Education
Southern Illinois University, Carbondale 1996 — 2000
Carbondale Community High School 1992 — 1996
New Life Missionary Baptist Church October 2011 - Present
Jackson County Sheriff's Office December 2003 - Present
Check N Go June 2003 - December 2003
West Teleservices July 2000 - November 2002
Skills
Law Enforcement, Team Building, Leadership Development, Public Speaking, Investigations, Enforcement, Fundraising, Conflict Resolution, Teaching, Staff Development, Management, Private Investigations, Team Leadership, Training, Marketing, System Administration, Public Safety, Criminal Justice, Government, First Responder, Incident Command, Policy, Taser, Police, Security Management, Firearms, Criminal Law, Interviews, Field Training Officer, Patrol, Criminal Investigations, Investigation
Education
Southern Illinois University, Carbondale 1996 — 2000
Carbondale Community High School 1992 — 1996
Dustin Morriss Dustin Morriss's West Teleservices Experience 1997 - 1999
Job Experienced Call Center Operations Executive
Industry Executive Office
Experience
Rigel Craft LLC September 2014 - Present
Oklahoma Blood Institute 2007 - October 2011
The Blood Alliance 2005 - 2007
American Red Cross 2004 - 2005
Automated Research and Marketing 2000 - 2003
APAC Customer Services 1998 - 2000
West Teleservices 1997 - 1999
Education
Oklahoma City Community College
University of Arkansas at Ft. Smith
Wurzburg American High School
Rigel Craft LLC September 2014 - Present
Oklahoma Blood Institute 2007 - October 2011
The Blood Alliance 2005 - 2007
American Red Cross 2004 - 2005
Automated Research and Marketing 2000 - 2003
APAC Customer Services 1998 - 2000
West Teleservices 1997 - 1999
Education
Oklahoma City Community College
University of Arkansas at Ft. Smith
Wurzburg American High School
Bianca Parrott Bianca Parrott's West Teleservices Experience May 2000 - May 2007
Job Experienced Office Manager/Administrative Assistant
Industry Executive Office
Experience
Powell Staffing Solutions, Inc. April 2008 - June 2014
West Teleservices May 2000 - May 2007
Skills
Customer Service, Call Center, Microsoft Office, Excel, Customer Satisfaction, Customer Relations, Word, Accounting, PowerPoint, Access, Troubleshooting, Administration, Outlook, Supervisory Skills, Billing, Hiring, Invoicing, Accounts Payable, Call Centers, Accounts Receivable, Microsoft Excel, System Administration, Process Scheduler, Payroll, Microsoft Word, Training, Budgets, Employee Relations, Human Resources, Administrative..., Data Entry, Leadership, Management, Recruiting, Process Improvement, Time Management, Team Building
Education
ECPI College of Technology 1998 — 2000
Associates, Accounting Systems Administration
Gloucester High School
Powell Staffing Solutions, Inc. April 2008 - June 2014
West Teleservices May 2000 - May 2007
Skills
Customer Service, Call Center, Microsoft Office, Excel, Customer Satisfaction, Customer Relations, Word, Accounting, PowerPoint, Access, Troubleshooting, Administration, Outlook, Supervisory Skills, Billing, Hiring, Invoicing, Accounts Payable, Call Centers, Accounts Receivable, Microsoft Excel, System Administration, Process Scheduler, Payroll, Microsoft Word, Training, Budgets, Employee Relations, Human Resources, Administrative..., Data Entry, Leadership, Management, Recruiting, Process Improvement, Time Management, Team Building
Education
ECPI College of Technology 1998 — 2000
Associates, Accounting Systems Administration
Gloucester High School
Shelley Washburn, PMP, CSM Shelley Washburn, PMP, CSM's West Teleservices Experience January 1998 - January 1999
Job Senior Project Manager at Southern Ute Indian Tribe
Industry Information Technology and Services
Experience
Southern Ute Indian Tribe June 2015 - Present
Vail Resorts November 2011 - June 2015
EffectiveUI January 2008 - December 2011
Jeffco Public Schools September 2007 - May 2008
Alliance Data January 2003 - September 2007
STUART C IRBY CO January 2002 - January 2003
Williams Energy January 2000 - January 2002
Williams Communications January 1999 - January 2000
West Teleservices January 1998 - January 1999
AMERICAN ELECTRIC POWER (AEP) January 1989 - January 1998
Skills
Project Management, Software Documentation, Software Development, Call Center, Process Improvement, Agile Methodologies, SDLC, Integration, Cross-functional Team..., Product Management, Quality Assurance, Business Process..., Scrum, PMP, Telecommunications, Business Analysis, Call Centers, Team Leadership, SharePoint, Software Project..., PMO, Vendor Management, Management, Requirements Analysis, Testing, Enterprise Architecture, Strategy, E-commerce, Agile Project Management, Business Process, Outsourcing, Business Intelligence, Business Requirements, Program Management, Requirements Gathering, Project Portfolio..., Resource Management, User Experience, Leadership, CRM, Web Applications, Visio, Consulting, IT Strategy, Mobile Devices
Education
Oklahoma State University 1984 — 1989
Bachelor, Science HRAD and Business Management
Jenks High School 1983 — 1984
Southern Ute Indian Tribe June 2015 - Present
Vail Resorts November 2011 - June 2015
EffectiveUI January 2008 - December 2011
Jeffco Public Schools September 2007 - May 2008
Alliance Data January 2003 - September 2007
STUART C IRBY CO January 2002 - January 2003
Williams Energy January 2000 - January 2002
Williams Communications January 1999 - January 2000
West Teleservices January 1998 - January 1999
AMERICAN ELECTRIC POWER (AEP) January 1989 - January 1998
Skills
Project Management, Software Documentation, Software Development, Call Center, Process Improvement, Agile Methodologies, SDLC, Integration, Cross-functional Team..., Product Management, Quality Assurance, Business Process..., Scrum, PMP, Telecommunications, Business Analysis, Call Centers, Team Leadership, SharePoint, Software Project..., PMO, Vendor Management, Management, Requirements Analysis, Testing, Enterprise Architecture, Strategy, E-commerce, Agile Project Management, Business Process, Outsourcing, Business Intelligence, Business Requirements, Program Management, Requirements Gathering, Project Portfolio..., Resource Management, User Experience, Leadership, CRM, Web Applications, Visio, Consulting, IT Strategy, Mobile Devices
Education
Oklahoma State University 1984 — 1989
Bachelor, Science HRAD and Business Management
Jenks High School 1983 — 1984
Marc Weinstein's West Teleservices Experience March 2000 - November 2004
Job Sr. Manager at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica March 2015 - Present
West Business Solutions September 2009 - March 2015
HD Supply Facilities Maintenance June 2008 - September 2009
Spherion, LLC/Dell Inc May 2005 - May 2008
West Teleservices March 2000 - November 2004
Trader Publishing Company (currently Dominion Enterprises) October 1991 - January 2000
Skills
Program Management, Project Implementation, Operations Management, Sales Management, Quality Assurance, Forecasting Models, Call Center, SAP, CIC, NICE, Microsoft Office, Offshore Project..., Coaching, Training &..., Business Readiness, Group Presentations, Account Management, Tactical Planning, Outsourcing Management, Team Building, Predictive Dialers, Client Relationship..., Key Account Management, Project Management, Analysis, Leadership, Training, Team Leadership, CRM, Telecommunications, Strategy, Forecasting, Cross-functional Team..., Business Process..., Management, Call Centers, Process Improvement, Customer Satisfaction, Customer Experience, Customer Retention, Integration, Sales, Budgets, Customer Service, Marketing, Contact Centers, Sales Operations, Outsourcing, Product Management, BPO
Education
State University of New York College at Brockport 1987 — 1991
BS, Business Administration
Alorica March 2015 - Present
West Business Solutions September 2009 - March 2015
HD Supply Facilities Maintenance June 2008 - September 2009
Spherion, LLC/Dell Inc May 2005 - May 2008
West Teleservices March 2000 - November 2004
Trader Publishing Company (currently Dominion Enterprises) October 1991 - January 2000
Skills
Program Management, Project Implementation, Operations Management, Sales Management, Quality Assurance, Forecasting Models, Call Center, SAP, CIC, NICE, Microsoft Office, Offshore Project..., Coaching, Training &..., Business Readiness, Group Presentations, Account Management, Tactical Planning, Outsourcing Management, Team Building, Predictive Dialers, Client Relationship..., Key Account Management, Project Management, Analysis, Leadership, Training, Team Leadership, CRM, Telecommunications, Strategy, Forecasting, Cross-functional Team..., Business Process..., Management, Call Centers, Process Improvement, Customer Satisfaction, Customer Experience, Customer Retention, Integration, Sales, Budgets, Customer Service, Marketing, Contact Centers, Sales Operations, Outsourcing, Product Management, BPO
Education
State University of New York College at Brockport 1987 — 1991
BS, Business Administration
Thomas Hagan's West Teleservices Experience August 1999 - March 2000
Job Software Developer at Phoenix Managed Networks
Industry Computer Software
Experience
Phoenix Managed Networks March 2015 - Present
Advanced Business Software Corporation February 2015 - March 2015
VeriFone May 2008 - October 2014
VeriFone October 2005 - April 2008
VeriFone July 2003 - September 2005
Airtran April 2000 - April 2001
West Teleservices August 1999 - March 2000
Airtran April 1997 - August 1999
Airtran October 1996 - April 1997
Valujet April 1995 - October 1996
Skills
Visual Basic, Integration, Payment Gateways, Delphi, C#, VB.NET, Payment Systems, POS, PHP, Payment Card Processing, C++, HTML, Technical Support, Databases, SQL, XML, Electronic Payments, CSS, Hardware Support, C, Programming, Mobile Payments, PCI DSS, Payments, .NET, Software Documentation, Unix, Payment Industry, Credit Cards, Microsoft SQL Server, Software Development, Java, Transaction Processing, TCP/IP, Software Quality..., Security, System Testing, Quality Assurance
Education
University of Phoenix 2009 — 2010
Masters, Information Systems
University of Phoenix 2006 — 2009
Bachelors, Information Technology
Savannah Tech 2001 — 2002
Information Technology
Savannah Technical College 2000 — 2001
Electronics Engineering, Electrical and Electronics Engineering
Armstrong Atlantic State University 1993 — 1996
English
Phoenix Managed Networks March 2015 - Present
Advanced Business Software Corporation February 2015 - March 2015
VeriFone May 2008 - October 2014
VeriFone October 2005 - April 2008
VeriFone July 2003 - September 2005
Airtran April 2000 - April 2001
West Teleservices August 1999 - March 2000
Airtran April 1997 - August 1999
Airtran October 1996 - April 1997
Valujet April 1995 - October 1996
Skills
Visual Basic, Integration, Payment Gateways, Delphi, C#, VB.NET, Payment Systems, POS, PHP, Payment Card Processing, C++, HTML, Technical Support, Databases, SQL, XML, Electronic Payments, CSS, Hardware Support, C, Programming, Mobile Payments, PCI DSS, Payments, .NET, Software Documentation, Unix, Payment Industry, Credit Cards, Microsoft SQL Server, Software Development, Java, Transaction Processing, TCP/IP, Software Quality..., Security, System Testing, Quality Assurance
Education
University of Phoenix 2009 — 2010
Masters, Information Systems
University of Phoenix 2006 — 2009
Bachelors, Information Technology
Savannah Tech 2001 — 2002
Information Technology
Savannah Technical College 2000 — 2001
Electronics Engineering, Electrical and Electronics Engineering
Armstrong Atlantic State University 1993 — 1996
English
Sandra McAlpine Sandra McAlpine's West Teleservices Experience February 1998 - October 1999
Job Health Wise
Industry Management Consulting
Experience
Save Your Life May 2011 - Present
Verdugo Hills Hospital August 2009 - April 2011
Visiting Angels Living Assistance Services June 2009 - April 2011
Dish Network February 2006 - March 2007
Decision One October 1999 - February 2006
West Teleservices February 1998 - October 1999
Sears July 1996 - February 1998
Wescom Credit Union December 1988 - February 1998
Skills
Customer Relations, Microsoft Office, Word, Problem Solving, Excel, Writing, Customer Service
Education
Spartan School of Aeronautics 1996 — 1999
Pilot
California Institute of Technology 1994 — 1996
Computer Technician / A+ Certfied
Bryan College of Stenotype 1974 — 1976
Court Reporter
Graduate of Jones Commercial Business High School 1969 — 1972
Machine Transcription
Save Your Life May 2011 - Present
Verdugo Hills Hospital August 2009 - April 2011
Visiting Angels Living Assistance Services June 2009 - April 2011
Dish Network February 2006 - March 2007
Decision One October 1999 - February 2006
West Teleservices February 1998 - October 1999
Sears July 1996 - February 1998
Wescom Credit Union December 1988 - February 1998
Skills
Customer Relations, Microsoft Office, Word, Problem Solving, Excel, Writing, Customer Service
Education
Spartan School of Aeronautics 1996 — 1999
Pilot
California Institute of Technology 1994 — 1996
Computer Technician / A+ Certfied
Bryan College of Stenotype 1974 — 1976
Court Reporter
Graduate of Jones Commercial Business High School 1969 — 1972
Machine Transcription
KARA SAUNDERS KARA SAUNDERS's West Teleservices Experience March 2000 - March 2002
Job Graduate of Allen School of Health Sciences
Industry Hospital & Health Care
Experience
General Dynamics Information Technology August 2014 - Present
GC Services March 2013 - May 2013
Trisun Healthcare June 2009 - July 2012
Verizon October 2007 - May 2008
Comfort Care and Resources Inc February 2001 - December 2006
West Teleservices March 2000 - March 2002
Skills
Customer Service, Health, 10 Key, Microsoft Office, Microsoft Word, Nursing, Social Networking, Military, Office Administration, PowerPoint, Proofreading, Typing, Windows, Writing, Data Entry, Access, Microsoft Excel, Healthcare Management
Education
Allen School of Health Sciences 2014 — 2015
Associate's Degree of Applied Scieces in Medical Billing and Coding, Medical Billing and Coding
Allen School-Phoenix 2013 — 2014
Medical Insurance Coding Specialist/Coder, 4.0
Barbara Bee's School of Nurse Aide Training 2009 — 2009
Certified Nurse Aide Certification, Certifiied Nurse's Aide
GECAC Training Institue 2001 — 2001
Home Health Aide Certification, Home Health Aide/Home Attendant
Potomac Job Corps 1991 — 1992
Business Administration Certification, Business Administration
Strong Vincent High School 1985 — 1990
High School Diploma, General Studies
General Dynamics Information Technology August 2014 - Present
GC Services March 2013 - May 2013
Trisun Healthcare June 2009 - July 2012
Verizon October 2007 - May 2008
Comfort Care and Resources Inc February 2001 - December 2006
West Teleservices March 2000 - March 2002
Skills
Customer Service, Health, 10 Key, Microsoft Office, Microsoft Word, Nursing, Social Networking, Military, Office Administration, PowerPoint, Proofreading, Typing, Windows, Writing, Data Entry, Access, Microsoft Excel, Healthcare Management
Education
Allen School of Health Sciences 2014 — 2015
Associate's Degree of Applied Scieces in Medical Billing and Coding, Medical Billing and Coding
Allen School-Phoenix 2013 — 2014
Medical Insurance Coding Specialist/Coder, 4.0
Barbara Bee's School of Nurse Aide Training 2009 — 2009
Certified Nurse Aide Certification, Certifiied Nurse's Aide
GECAC Training Institue 2001 — 2001
Home Health Aide Certification, Home Health Aide/Home Attendant
Potomac Job Corps 1991 — 1992
Business Administration Certification, Business Administration
Strong Vincent High School 1985 — 1990
High School Diploma, General Studies
Dawn Rae Bauman's West Teleservices Experience September 1997 - March 1998
Job
Industry Human Resources
Experience
Northwestern State University October 2004 - June 2015
The Williams Companies March 1998 - July 2004
West Teleservices September 1997 - March 1998
Skills
Payroll, Career Counseling, Organizational..., Organization, Human Resource..., Outstanding time..., Work Well Independently, Employee Relations, Policy
Education
Dickinson State University
Bachelor of Science, Business Administration and Management, General
Northwestern State University October 2004 - June 2015
The Williams Companies March 1998 - July 2004
West Teleservices September 1997 - March 1998
Skills
Payroll, Career Counseling, Organizational..., Organization, Human Resource..., Outstanding time..., Work Well Independently, Employee Relations, Policy
Education
Dickinson State University
Bachelor of Science, Business Administration and Management, General
Johnnie Reed's West Teleservices Experience August 2006 - January 2010
Job Write Where I Left Off
Industry Writing and Editing
Experience
Alere Inc. November 2014 - Present
Images International PR 2011 - Present
Alere Inc. February 2013 - November 2014
Great Expressions Dental Centers April 2011 - February 2013
West Teleservices August 2006 - January 2010
Cash Money Records May 1995 - January 1997
Skills
Public Speaking, Customer Service, Microsoft Excel, Event Planning, Event Management, Social Media, Public Relations, Social Media Marketing, Team Building, Marketing Communications, Media Relations, Process Improvement, Songwriting, Music Production, A&R, Songs, Music Industry, Music, Studio Recording, Film Production, Recruiting, Social Networking, Marketing, Radio
Education
Art Institute of Atlanta 2012 — 2013
Digital Film Making, A
Pensacola State College 1995 — 1997
Associate's degree, Communications
Alere Inc. November 2014 - Present
Images International PR 2011 - Present
Alere Inc. February 2013 - November 2014
Great Expressions Dental Centers April 2011 - February 2013
West Teleservices August 2006 - January 2010
Cash Money Records May 1995 - January 1997
Skills
Public Speaking, Customer Service, Microsoft Excel, Event Planning, Event Management, Social Media, Public Relations, Social Media Marketing, Team Building, Marketing Communications, Media Relations, Process Improvement, Songwriting, Music Production, A&R, Songs, Music Industry, Music, Studio Recording, Film Production, Recruiting, Social Networking, Marketing, Radio
Education
Art Institute of Atlanta 2012 — 2013
Digital Film Making, A
Pensacola State College 1995 — 1997
Associate's degree, Communications
Antonio Douglas Antonio Douglas's West Teleservices Experience December 2000 - November 2004
Job “Service, Leadership, Integrity, Teamwork, Excellence”
Industry Consumer Services
Experience
Huntsville Hospital July 2012 - December 2012
DIRECTV January 2005 - September 2011
West Teleservices December 2000 - November 2004
Skills
Customer Service, Leadership, Team Building, Development & delivery..., Driving Results, Quality Assurance, Customer Retention, Conflict Management, Cross Functional..., Organization, Timekeeping, Time Management, Inventory, Communication Skills, Listening to customers, Metric Management, Analysis Reports, Sales, Agility, Team Performance, Project Teams, Payroll, Microsoft Applications, Programming, IEX Total View, Unix, Open Office, Mathematics, Computer/Technical..., Logic, Production Managment, Production Support, Access, Performance Management, Team Leadership, Training
Education
Alabama Agricultural and Mechanical University 2003 — 2005
n/a, Computer Engineering
Florida A&M University 1996 — 1998
n/a, Computer and Information Sciences and Support Services
Huntsville Hospital July 2012 - December 2012
DIRECTV January 2005 - September 2011
West Teleservices December 2000 - November 2004
Skills
Customer Service, Leadership, Team Building, Development & delivery..., Driving Results, Quality Assurance, Customer Retention, Conflict Management, Cross Functional..., Organization, Timekeeping, Time Management, Inventory, Communication Skills, Listening to customers, Metric Management, Analysis Reports, Sales, Agility, Team Performance, Project Teams, Payroll, Microsoft Applications, Programming, IEX Total View, Unix, Open Office, Mathematics, Computer/Technical..., Logic, Production Managment, Production Support, Access, Performance Management, Team Leadership, Training
Education
Alabama Agricultural and Mechanical University 2003 — 2005
n/a, Computer Engineering
Florida A&M University 1996 — 1998
n/a, Computer and Information Sciences and Support Services
Bart Parks Bart Parks's West Teleservices Experience January 1998 - January 2001
Job Senior Account Manager Triage Staffing
Industry Hospital & Health Care
Experience
Triage Staffing February 2014 - Present
Cariant Health Partners 2004 - December 2013
Robert Half Technology October 2003 - March 2004
Aureus Medical January 2001 - October 2003
West Teleservices January 1998 - January 2001
American Business Information January 1996 - January 1998
First National Bank of Omaha January 1993 - January 1996
Skills
Cold Calling, Hiring, Interviewing, Hospitals, Negotiation, Recruiting, Management, Human Resources, Sourcing, Sales, Interviews, Training, Customer Satisfaction, Customer Service, Sales Operations, Marketing, Talent Acquisition, Temporary Placement, Permanent Placement, Technical Recruiting, Healthcare
Education
Bellevue University
Bachelors Degree, Business Management
Triage Staffing February 2014 - Present
Cariant Health Partners 2004 - December 2013
Robert Half Technology October 2003 - March 2004
Aureus Medical January 2001 - October 2003
West Teleservices January 1998 - January 2001
American Business Information January 1996 - January 1998
First National Bank of Omaha January 1993 - January 1996
Skills
Cold Calling, Hiring, Interviewing, Hospitals, Negotiation, Recruiting, Management, Human Resources, Sourcing, Sales, Interviews, Training, Customer Satisfaction, Customer Service, Sales Operations, Marketing, Talent Acquisition, Temporary Placement, Permanent Placement, Technical Recruiting, Healthcare
Education
Bellevue University
Bachelors Degree, Business Management
Emily Ellison, SPHR Emily Ellison, SPHR's West Teleservices Experience June 1998 - June 2003
Job Director of Talent Acquisition at Washoe County School District
Industry Staffing and Recruiting
Experience
Washoe County School District July 2014 - Present
Employbridge October 2012 - July 2014
Hire Dynamics October 2008 - October 2012
Hire Dynamics June 2007 - October 2008
Hire Dynamics July 2003 - June 2007
West Teleservices June 1998 - June 2003
Skills
Human Resources, Employee Relations, Team Building, Recruiting, Temporary Staffing, Customer Service, Payroll, Coaching, Training, Temporary Placement, Talent Acquisition, Employee Training, Sales, Management, CRM, Customer Retention, Sales Operations, Program Management, Talent Management, Leadership, Interviews, Onboarding, Executive Search, Employee Benefits
Education
University of Nevada-Reno 2002 — 2007
Bachelor of Arts, Communication, Criminal Justice
Washoe County School District July 2014 - Present
Employbridge October 2012 - July 2014
Hire Dynamics October 2008 - October 2012
Hire Dynamics June 2007 - October 2008
Hire Dynamics July 2003 - June 2007
West Teleservices June 1998 - June 2003
Skills
Human Resources, Employee Relations, Team Building, Recruiting, Temporary Staffing, Customer Service, Payroll, Coaching, Training, Temporary Placement, Talent Acquisition, Employee Training, Sales, Management, CRM, Customer Retention, Sales Operations, Program Management, Talent Management, Leadership, Interviews, Onboarding, Executive Search, Employee Benefits
Education
University of Nevada-Reno 2002 — 2007
Bachelor of Arts, Communication, Criminal Justice
Scott Andersen Scott Andersen's West Teleservices Experience January 1994 - June 1995
Job Information Technology Manager at Mutual of Omaha Activator | Focus | Arranger | Competition | Command
Industry Information Technology and Services
Experience
Mutual of Omaha February 2015 - Present
Sea Wave One July 2012 - Present
Bass & Associates February 2014 - February 2015
UniGroup, Inc October 2012 - February 2014
Werner Enterprises February 2009 - July 2012
Werner Enterprises October 2003 - July 2012
First Data Resources July 1992 - September 2002
Quilogy January 1999 - June 2001
CSG Systems July 1995 - December 1996
West Teleservices January 1994 - June 1995
Skills
Innovator, Disciple of Change, Continuous Improvement, Realist (It is a skill), Business Architecture, Enterprise Architecture, SQL, IT Management, Microsoft SQL Server, Management, Project Management, Recruiting, Business Analysis, Integration, Program Management, Agile Methodologies, ERP, Enterprise Software, .NET, Visual Basic, Supply Chain, Leadership, VB.NET, Visual Studio, Team Management, Vendor Management, Business Intelligence, Team Leadership, Requirements Gathering, Software Documentation, Logistics, Software Development, Databases, Requirements Analysis, Software Project..., Visio, Information Technology, Process Improvement, Team Building
Education
Creighton University 2006 — 2010
B.S., Organizational Communications, Communications
Iowa Western 1990 — 1992
Computer Science, Information Technology
Mutual of Omaha February 2015 - Present
Sea Wave One July 2012 - Present
Bass & Associates February 2014 - February 2015
UniGroup, Inc October 2012 - February 2014
Werner Enterprises February 2009 - July 2012
Werner Enterprises October 2003 - July 2012
First Data Resources July 1992 - September 2002
Quilogy January 1999 - June 2001
CSG Systems July 1995 - December 1996
West Teleservices January 1994 - June 1995
Skills
Innovator, Disciple of Change, Continuous Improvement, Realist (It is a skill), Business Architecture, Enterprise Architecture, SQL, IT Management, Microsoft SQL Server, Management, Project Management, Recruiting, Business Analysis, Integration, Program Management, Agile Methodologies, ERP, Enterprise Software, .NET, Visual Basic, Supply Chain, Leadership, VB.NET, Visual Studio, Team Management, Vendor Management, Business Intelligence, Team Leadership, Requirements Gathering, Software Documentation, Logistics, Software Development, Databases, Requirements Analysis, Software Project..., Visio, Information Technology, Process Improvement, Team Building
Education
Creighton University 2006 — 2010
B.S., Organizational Communications, Communications
Iowa Western 1990 — 1992
Computer Science, Information Technology
Scott Van Stratten's West Teleservices Experience August 1990 - September 1993
Job Sr. Director, Contact Center Operations
Industry Consumer Services
Experience
HomeServe USA May 2015 - Present
Accent Marketing Services February 2010 - April 2015
Convergys April 2005 - November 2009
West September 1993 - March 2005
West Teleservices August 1990 - September 1993
West Telemarketing September 1989 - August 1990
Skills
Call Center, Inbound, BPO, Workforce Management, Outsourcing, Customer Experience, Telemarketing, home agent, Off shore, Nearshore, Inbound Marketing, Leadership, CRM, Lead Generation, Call Centers, Marketing, Start-ups, Telecommunications, Contact Centers, Operations Management, Offshoring, Vendor Management, Management, Salesforce.com, Strategic Planning, Customer Retention, Direct Marketing, Product Management, Account Management, Team Building, Strategy, Training, Program Management, Coaching, Customer Satisfaction, Process Improvement, Performance Management
Education
Metropolitan Community College 1980 — 1996
HomeServe USA May 2015 - Present
Accent Marketing Services February 2010 - April 2015
Convergys April 2005 - November 2009
West September 1993 - March 2005
West Teleservices August 1990 - September 1993
West Telemarketing September 1989 - August 1990
Skills
Call Center, Inbound, BPO, Workforce Management, Outsourcing, Customer Experience, Telemarketing, home agent, Off shore, Nearshore, Inbound Marketing, Leadership, CRM, Lead Generation, Call Centers, Marketing, Start-ups, Telecommunications, Contact Centers, Operations Management, Offshoring, Vendor Management, Management, Salesforce.com, Strategic Planning, Customer Retention, Direct Marketing, Product Management, Account Management, Team Building, Strategy, Training, Program Management, Coaching, Customer Satisfaction, Process Improvement, Performance Management
Education
Metropolitan Community College 1980 — 1996
Shaketta Clark Shaketta Clark's West Teleservices Experience 1998 - 2008
Job Job Placement Specialist at Ability Solutions, Inc.
Industry Hospital & Health Care
Experience
Legal Shields August 2015 - Present
Ability Solutions, Inc. June 2015 - Present
DeKalb Medical January 2010 - Present
Atlanta Medical Center January 2010 - Present
Affliated Computer Services January 2001 - July 2009
West Teleservices 1998 - 2008
Skills
EHR, Employee Training, Database Administration, Data Analysis, database, HIPAA, Hospitals, Clinical Research, Data Entry, Training, Management, Leadership, Documentation, Consulting, EMR, Healthcare Management
Education
Georgia Perimeter College 2014 — 2018
Bachelor of Business Administration (BBA)
University of North Texas
Legal Shields August 2015 - Present
Ability Solutions, Inc. June 2015 - Present
DeKalb Medical January 2010 - Present
Atlanta Medical Center January 2010 - Present
Affliated Computer Services January 2001 - July 2009
West Teleservices 1998 - 2008
Skills
EHR, Employee Training, Database Administration, Data Analysis, database, HIPAA, Hospitals, Clinical Research, Data Entry, Training, Management, Leadership, Documentation, Consulting, EMR, Healthcare Management
Education
Georgia Perimeter College 2014 — 2018
Bachelor of Business Administration (BBA)
University of North Texas
Barry Goodson Barry Goodson's West Teleservices Experience 2000 - 2001
Job Human Resources Professional
Industry Human Resources
Experience
L-3 Communications September 2013 - August 2015
SaarGummi Tennessee, Inc. October 2011 - August 2012
Webb Wheel Products, Inc. September 2008 - December 2010
Operon Biotechnologies December 2005 - May 2008
LG Electronics August 2003 - December 2005
West Teleservices 2000 - 2001
Skills
Talent Acquisition, Management, Change Management, Recruiting, Training, Coaching, Payroll, HR Policies, Policy Analysis, Safety, Corporate Social..., Benefits Administration, Employee Relations, Organizational..., Performance Management, Conflict Management, Employee Turnover, Personnel Management, Legal Compliance, Project Management, Risk Management, Employee Training, Employee Handbooks, Employee Recognition, Employee Wellness, Department Budgeting, Accident Investigation, Internal Investigations, Internal & External..., Disciplinary Action, New Hire Orientations, Employment Law, Human Resources, Employee Benefits, Deferred Compensation, Leadership, FMLA, Applicant Tracking..., Succession Planning, College Recruiting, Onboarding, Job Descriptions, Talent Management, HRIS, Cross-functional Team..., Team Management, Business Analysis, HR Consulting, Policy, Conflict Resolution
Education
University of Alabama in Huntsville
BSBA, Human Resource Management
L-3 Communications September 2013 - August 2015
SaarGummi Tennessee, Inc. October 2011 - August 2012
Webb Wheel Products, Inc. September 2008 - December 2010
Operon Biotechnologies December 2005 - May 2008
LG Electronics August 2003 - December 2005
West Teleservices 2000 - 2001
Skills
Talent Acquisition, Management, Change Management, Recruiting, Training, Coaching, Payroll, HR Policies, Policy Analysis, Safety, Corporate Social..., Benefits Administration, Employee Relations, Organizational..., Performance Management, Conflict Management, Employee Turnover, Personnel Management, Legal Compliance, Project Management, Risk Management, Employee Training, Employee Handbooks, Employee Recognition, Employee Wellness, Department Budgeting, Accident Investigation, Internal Investigations, Internal & External..., Disciplinary Action, New Hire Orientations, Employment Law, Human Resources, Employee Benefits, Deferred Compensation, Leadership, FMLA, Applicant Tracking..., Succession Planning, College Recruiting, Onboarding, Job Descriptions, Talent Management, HRIS, Cross-functional Team..., Team Management, Business Analysis, HR Consulting, Policy, Conflict Resolution
Education
University of Alabama in Huntsville
BSBA, Human Resource Management
Jen Rohrbach Jen Rohrbach's West Teleservices Experience December 1995 - August 1997
Job
Industry Human Resources
Experience
MRC Information Technology Inc December 2010 - Present
MSI Systems Integrators June 2000 - December 2010
C&A Industries June 2004 - June 2005
Lutheran Family Services of Nebraska June 2001 - June 2004
MHA 1997 - 2000
West Teleservices December 1995 - August 1997
Education
University of Nebraska-Lincoln 1990 — 1995
Speech Communication, Human Resource Management
Westside High School 1988 — 1990
MRC Information Technology Inc December 2010 - Present
MSI Systems Integrators June 2000 - December 2010
C&A Industries June 2004 - June 2005
Lutheran Family Services of Nebraska June 2001 - June 2004
MHA 1997 - 2000
West Teleservices December 1995 - August 1997
Education
University of Nebraska-Lincoln 1990 — 1995
Speech Communication, Human Resource Management
Westside High School 1988 — 1990
Aaron Faircloth Aaron Faircloth's West Teleservices Experience August 1996 - February 1999
Job Telesales at Company Confidential Global Freight Company (Remote)
Industry Consumer Services
Experience
Company Confidential Global Freight Telesales (Remote) July 2015 - Present
Service Master - Merry Maids January 2012 - December 2014
Westel inc April 2011 - December 2011
SuperMedia LLC September 2010 - February 2011
Dominion Enterprises DBA The Employment Guide September 2000 - May 2009
West Teleservices August 1996 - February 1999
Rio Rio Cantina December 1990 - February 1996
Skills
Training, Sales, Management, Marketing Strategy, Team Leadership, Recruiting, Customer Service, Customer Retention, Cold Calling, Marketing, Selling, Leadership, New Business Development, Income Statement, Team Building, Account Management, Online Marketing, Sales Management, Direct Sales, B2B
Education
The University of Texas at San Antonio 1989 — 1994
BBA, Management
Company Confidential Global Freight Telesales (Remote) July 2015 - Present
Service Master - Merry Maids January 2012 - December 2014
Westel inc April 2011 - December 2011
SuperMedia LLC September 2010 - February 2011
Dominion Enterprises DBA The Employment Guide September 2000 - May 2009
West Teleservices August 1996 - February 1999
Rio Rio Cantina December 1990 - February 1996
Skills
Training, Sales, Management, Marketing Strategy, Team Leadership, Recruiting, Customer Service, Customer Retention, Cold Calling, Marketing, Selling, Leadership, New Business Development, Income Statement, Team Building, Account Management, Online Marketing, Sales Management, Direct Sales, B2B
Education
The University of Texas at San Antonio 1989 — 1994
BBA, Management
Shawn Kupfer Shawn Kupfer's West Teleservices Experience 2001 - 2003
Job Technical Writer at OneSource Virtual
Industry Publishing
Experience
OneSource Virtual August 2015 - Present
Microsoft April 2013 - July 2015
Eddington Press March 2013 - June 2015
ITW October 2012 - April 2013
JPMorgan Chase June 2011 - July 2012
Applied Research Associates, Inc. January 2009 - May 2011
Freelance November 2006 - December 2008
Sony Ericsson January 2008 - October 2008
Sandhills Publishing 2003 - 2004
West Teleservices 2001 - 2003
Skills
Technical Writing, Proposal Writing, Content Management, Technical Documentation, Editing, Research, Adobe Acrobat, Copy Editing, Copywriting, Corporate Communications, Creative Writing, Government, HTML, Magazines, Management, Press Releases, Program Management, Project Management, Proofreading, Software Documentation, Strategic Communications
Education
University of Nebraska at Omaha 1998 — 2002
OneSource Virtual August 2015 - Present
Microsoft April 2013 - July 2015
Eddington Press March 2013 - June 2015
ITW October 2012 - April 2013
JPMorgan Chase June 2011 - July 2012
Applied Research Associates, Inc. January 2009 - May 2011
Freelance November 2006 - December 2008
Sony Ericsson January 2008 - October 2008
Sandhills Publishing 2003 - 2004
West Teleservices 2001 - 2003
Skills
Technical Writing, Proposal Writing, Content Management, Technical Documentation, Editing, Research, Adobe Acrobat, Copy Editing, Copywriting, Corporate Communications, Creative Writing, Government, HTML, Magazines, Management, Press Releases, Program Management, Project Management, Proofreading, Software Documentation, Strategic Communications
Education
University of Nebraska at Omaha 1998 — 2002
Damion V. Lowe Damion V. Lowe's West Teleservices Experience January 2000 - May 2001
Job Organizational Director, Human Capital Consultant, and Project Mangement Professional with 15 years experience
Industry Management Consulting
Experience
Jacksonville Baptist Temple September 2001 - June 2015
Bethel Baptist College January 2007 - May 2015
Temple Baptist Academy January 2002 - May 2007
USAA Property and Casualty Insurance Co. June 2001 - September 2001
WEST Teleservices January 2000 - May 2001
Skills
Coaching, Organizational..., Administration, Educational Leadership, Public Speaking, Public Relations, Supervisory Experience, Experienced Trainer, Leadership Development, Community Outreach, Teaching, Nonprofits, Team Building, Event Planning, Management, Mentoring, Fundraising, Volunteer Management, Team Leadership, Conflict Resolution, Business Analysis, Finance, Direct Sales, Sales Presentations, Project Management, Problem Solving, Microsoft Office, Customer Service, Strategic Planning, PowerPoint, Account Management, Windows Server, Leadership, Organizational..., Staff Development, Training, Employee Training, Program Development
Education
Grace Bible College 2014 — 2015
Bachelor’s Degree, Business Administration, Management and Operations, 4.0
Louisiana Baptist University 2009 — 2012
Master of Arts (M.A.), Counseling Psychology, 4.0
Oklahoma Baptist College 1995 — 1999
Religious Education, Administration and Ministry Development
Liberty University Graduate Course Work
Master of Arts in Leadership Management
Jacksonville Baptist Temple September 2001 - June 2015
Bethel Baptist College January 2007 - May 2015
Temple Baptist Academy January 2002 - May 2007
USAA Property and Casualty Insurance Co. June 2001 - September 2001
WEST Teleservices January 2000 - May 2001
Skills
Coaching, Organizational..., Administration, Educational Leadership, Public Speaking, Public Relations, Supervisory Experience, Experienced Trainer, Leadership Development, Community Outreach, Teaching, Nonprofits, Team Building, Event Planning, Management, Mentoring, Fundraising, Volunteer Management, Team Leadership, Conflict Resolution, Business Analysis, Finance, Direct Sales, Sales Presentations, Project Management, Problem Solving, Microsoft Office, Customer Service, Strategic Planning, PowerPoint, Account Management, Windows Server, Leadership, Organizational..., Staff Development, Training, Employee Training, Program Development
Education
Grace Bible College 2014 — 2015
Bachelor’s Degree, Business Administration, Management and Operations, 4.0
Louisiana Baptist University 2009 — 2012
Master of Arts (M.A.), Counseling Psychology, 4.0
Oklahoma Baptist College 1995 — 1999
Religious Education, Administration and Ministry Development
Liberty University Graduate Course Work
Master of Arts in Leadership Management
Allison Miles's West Teleservices Experience November 2010 - January 2011
Job Human Resources
Industry Hospital & Health Care
Experience
CPS Energy May 2014 - Present
MSN July 2013 - May 2014
Baptist Health System February 2013 - June 2013
Baptist Health System January 2011 - February 2013
West Teleservices November 2010 - January 2011
Wells Fargo Bank May 2010 - October 2010
San Antonio Independent School District March 2009 - May 2010
USAA 2000 - 2009
Skills
PowerPoint, Team Building, Microsoft Word, Microsoft Excel, Microsoft Office, Public Speaking, Coaching, Process Improvement, Change Management, Applicant Tracking..., Outlook, Interviews, System Administration, Leadership, Management, Deferred Compensation, Onboarding, Performance Management, Policy, Sales, Employee Benefits, Administration, Job Descriptions, New Hire Orientations
Education
University of the Incarnate Word 2003 — 2008
BA, Psychology of Organizational Development
San Antonio College 2002 — 2003
Certificate, Human Resource Management
CPS Energy May 2014 - Present
MSN July 2013 - May 2014
Baptist Health System February 2013 - June 2013
Baptist Health System January 2011 - February 2013
West Teleservices November 2010 - January 2011
Wells Fargo Bank May 2010 - October 2010
San Antonio Independent School District March 2009 - May 2010
USAA 2000 - 2009
Skills
PowerPoint, Team Building, Microsoft Word, Microsoft Excel, Microsoft Office, Public Speaking, Coaching, Process Improvement, Change Management, Applicant Tracking..., Outlook, Interviews, System Administration, Leadership, Management, Deferred Compensation, Onboarding, Performance Management, Policy, Sales, Employee Benefits, Administration, Job Descriptions, New Hire Orientations
Education
University of the Incarnate Word 2003 — 2008
BA, Psychology of Organizational Development
San Antonio College 2002 — 2003
Certificate, Human Resource Management
Malia Sperling Malia Sperling's West Teleservices Experience March 1999 - August 2000
Job Regional Director at H&R Block
Industry Retail
Experience
H&R Block May 2011 - Present
Starbucks January 2011 - April 2011
H&R Block November 2008 - January 2011
H&R Block October 2005 - November 2008
Sprint March 2005 - October 2005
Best Buy August 2004 - March 2005
Best Buy February 2004 - August 2004
Ubiquitel August 2000 - February 2004
West Teleservices March 1999 - August 2000
Skills
Coaching, Strategy, Leadership, Management, Recruiting, Talent Management, Team Leadership, Change Management, Marketing, Human Resources, Budgets, Customer Satisfaction, Project Management, Entrepreneurship, P&L Management, Customer Experience, Retail, Sales, Income Statement, Process Improvement, Cross-functional Team..., Training, Team Building, Leadership Development, Customer Retention, Employee Training, Customer Service, Vendor Management, New Business Development, Strategic Planning, B2B, Profit
Education
University of Phoenix 2004 — 2009
M.B.A, Business Administration
University of Phoenix 2003 — 2005
B.S, Business Management
H&R Block May 2011 - Present
Starbucks January 2011 - April 2011
H&R Block November 2008 - January 2011
H&R Block October 2005 - November 2008
Sprint March 2005 - October 2005
Best Buy August 2004 - March 2005
Best Buy February 2004 - August 2004
Ubiquitel August 2000 - February 2004
West Teleservices March 1999 - August 2000
Skills
Coaching, Strategy, Leadership, Management, Recruiting, Talent Management, Team Leadership, Change Management, Marketing, Human Resources, Budgets, Customer Satisfaction, Project Management, Entrepreneurship, P&L Management, Customer Experience, Retail, Sales, Income Statement, Process Improvement, Cross-functional Team..., Training, Team Building, Leadership Development, Customer Retention, Employee Training, Customer Service, Vendor Management, New Business Development, Strategic Planning, B2B, Profit
Education
University of Phoenix 2004 — 2009
M.B.A, Business Administration
University of Phoenix 2003 — 2005
B.S, Business Management
Michelle Steinbeck's West Teleservices Experience June 1998 - July 2007
Job Support Services Executive
Industry Internet
Experience
Inflection September 2008 - Present
Alegent Health Lakeside Wellness June 2005 - August 2010
LinkedIn July 2007 - June 2008
West TeleServices June 1998 - July 2007
Pinnacle Group Associates 1994 - 1998
ITI Marketing Services 1993 - 1996
Skills
Customer Service, Staff Scheduling, Facility Operations, Call Center, Call Processing, Email Management, Conflict Resolution, Leadership Development, Organizational..., Customer Support, Team Leadership, Schedules, Training, Leadership, Facilities Operations, Start-ups, Team Building, Recruiting, Call Centers, CRM, Customer Satisfaction, Sales, Entrepreneurship, Project Management, Management, Analysis, Coaching, Program Management, Employee Training, Fundraising, Customer Experience, Public Relations, Business Strategy, Competitive Analysis, Outsourcing, Cross-functional Team...
Education
Bellevue University 1997 — 1998
BS, Computer Programming
Metropolitan Community College 1994 — 1997
AA, Accounting
University of Nebraska at Omaha 1986 — 1988
Business Administration
Inflection September 2008 - Present
Alegent Health Lakeside Wellness June 2005 - August 2010
LinkedIn July 2007 - June 2008
West TeleServices June 1998 - July 2007
Pinnacle Group Associates 1994 - 1998
ITI Marketing Services 1993 - 1996
Skills
Customer Service, Staff Scheduling, Facility Operations, Call Center, Call Processing, Email Management, Conflict Resolution, Leadership Development, Organizational..., Customer Support, Team Leadership, Schedules, Training, Leadership, Facilities Operations, Start-ups, Team Building, Recruiting, Call Centers, CRM, Customer Satisfaction, Sales, Entrepreneurship, Project Management, Management, Analysis, Coaching, Program Management, Employee Training, Fundraising, Customer Experience, Public Relations, Business Strategy, Competitive Analysis, Outsourcing, Cross-functional Team...
Education
Bellevue University 1997 — 1998
BS, Computer Programming
Metropolitan Community College 1994 — 1997
AA, Accounting
University of Nebraska at Omaha 1986 — 1988
Business Administration
Shelly Renee Washington Shelly Renee Washington's West Teleservices Experience 1995 - 1999
Job Retail Associate Manager
Industry Wireless
Experience
T-Mobile July 2015 - Present
T-Mobile May 2015 - July 2015
20/20 Companies July 2014 - March 2015
20/20 Companies January 2014 - July 2014
Norvax January 2006 - January 2014
Universal Financial Group 2005 - 2005
AT&T 2003 - 2005
ChaseCom 1999 - 2001
West Teleservices 1995 - 1999
Skills
Insurance, Customer Relations, Customer Service, Account Management, Sales, Sales Management, Team Leadership, Training, Team Building, Call Center, Analysis, Process Improvement, Health Insurance, Quality Assurance, Microsoft Office, Direct Sales, Strategic Planning, Management, Microsoft Excel, Outlook, Business Strategy, Product Development, Business Analysis, Operations Management, Customer Satisfaction, New Business Development, Budgets, Change Management, Public Speaking, Coaching, Team Management, Marketing, Negotiation, Project Planning, PowerPoint, Project Management, Program Management, Marketing Strategy, Social Media, Product Management, CRM, Vendor Management, Business Development, Social Media Marketing, Forecasting, Business Planning, Recruiting, Performance Management, Cross-functional Team..., Leadership
Education
Prairie View A&M University 1990 — 1992
Education
Andress High School 1988 — 1990
Basic Skills, Required Classes
T-Mobile July 2015 - Present
T-Mobile May 2015 - July 2015
20/20 Companies July 2014 - March 2015
20/20 Companies January 2014 - July 2014
Norvax January 2006 - January 2014
Universal Financial Group 2005 - 2005
AT&T 2003 - 2005
ChaseCom 1999 - 2001
West Teleservices 1995 - 1999
Skills
Insurance, Customer Relations, Customer Service, Account Management, Sales, Sales Management, Team Leadership, Training, Team Building, Call Center, Analysis, Process Improvement, Health Insurance, Quality Assurance, Microsoft Office, Direct Sales, Strategic Planning, Management, Microsoft Excel, Outlook, Business Strategy, Product Development, Business Analysis, Operations Management, Customer Satisfaction, New Business Development, Budgets, Change Management, Public Speaking, Coaching, Team Management, Marketing, Negotiation, Project Planning, PowerPoint, Project Management, Program Management, Marketing Strategy, Social Media, Product Management, CRM, Vendor Management, Business Development, Social Media Marketing, Forecasting, Business Planning, Recruiting, Performance Management, Cross-functional Team..., Leadership
Education
Prairie View A&M University 1990 — 1992
Education
Andress High School 1988 — 1990
Basic Skills, Required Classes
Buford Willis Buford Willis's West Teleservices Experience December 1997 - August 2000
Job IA Engineer, Strategic Operational Solutions
Industry Information Services
Experience
Strategic Operational Solutions April 2015 - Present
Federal IT Consulting (FEDITC) May 2011 - April 2015
Professional Performance Development Group / NCI Information Systems November 2004 - June 2011
Chubb Security San Antonio TX June 2001 - November 2004
West Teleservices December 1997 - August 2000
Skills
MCSE 2012r2, Windows Server, VMware ESX, MCSA, SAN, HP EVA, Hyper-V, HP Server Hardware, VMware Infrastructure, Security+, VMware, Physical Security, CCTV, Fire System Design, Access Control, Microsoft Technologies, Microsoft Windows..., Microsoft Windows..., Itanium, Windows Server 2003, C Level Support, COOP Management, Project Management, Security Clearance, Amateur Radio, CISSP, STIG, DIACAP
Education
Southern Arkansas University
CIS
Texarkana Community College
CIS
Strategic Operational Solutions April 2015 - Present
Federal IT Consulting (FEDITC) May 2011 - April 2015
Professional Performance Development Group / NCI Information Systems November 2004 - June 2011
Chubb Security San Antonio TX June 2001 - November 2004
West Teleservices December 1997 - August 2000
Skills
MCSE 2012r2, Windows Server, VMware ESX, MCSA, SAN, HP EVA, Hyper-V, HP Server Hardware, VMware Infrastructure, Security+, VMware, Physical Security, CCTV, Fire System Design, Access Control, Microsoft Technologies, Microsoft Windows..., Microsoft Windows..., Itanium, Windows Server 2003, C Level Support, COOP Management, Project Management, Security Clearance, Amateur Radio, CISSP, STIG, DIACAP
Education
Southern Arkansas University
CIS
Texarkana Community College
CIS
Mielsa Van Winkle's West Teleservices Experience January 2001 - July 2001
Job Sales Manager at Holiday Inn Northwest by Seaworld
Industry Hospitality
Experience
Holiday Inn Northwest by Seaworld September 2014 - Present
HotelPlanner.com 2005 - 2015
Wyndham Vacation Ownership March 2014 - September 2014
Sheraton Gunter Hotel San Antonio August 2012 - September 2013
Marriott Plaza San Antonio September 2011 - July 2012
El Tropicano Riverwalk Hotel July 2006 - August 2011
Holiday Inn Downtown Market Square July 2002 - July 2006
USAA July 2001 - July 2002
West Teleservices January 2001 - July 2001
ALEGRE BEACH RESORT June 1997 - January 2000
Skills
Customer Service, Hotels, Selling, Government, Tourism, Customer Satisfaction, Hospitality, Resorts, Trade Shows, Sales, Hospitality Industry, Marketing Strategy, Lead Generation, Advertising, Negotiation, Hospitality Management, Revenue Analysis, Account Management, New Business Development, Convention Services, Meeting Planning, Front Office, Yield Management, Catering, OnQ
Education
Central Philippine University 1979 — 1983
Bachelors, Commerce/Business Administration
West Visayas State University 1970 — 1976
High School, High school
Holiday Inn Northwest by Seaworld September 2014 - Present
HotelPlanner.com 2005 - 2015
Wyndham Vacation Ownership March 2014 - September 2014
Sheraton Gunter Hotel San Antonio August 2012 - September 2013
Marriott Plaza San Antonio September 2011 - July 2012
El Tropicano Riverwalk Hotel July 2006 - August 2011
Holiday Inn Downtown Market Square July 2002 - July 2006
USAA July 2001 - July 2002
West Teleservices January 2001 - July 2001
ALEGRE BEACH RESORT June 1997 - January 2000
Skills
Customer Service, Hotels, Selling, Government, Tourism, Customer Satisfaction, Hospitality, Resorts, Trade Shows, Sales, Hospitality Industry, Marketing Strategy, Lead Generation, Advertising, Negotiation, Hospitality Management, Revenue Analysis, Account Management, New Business Development, Convention Services, Meeting Planning, Front Office, Yield Management, Catering, OnQ
Education
Central Philippine University 1979 — 1983
Bachelors, Commerce/Business Administration
West Visayas State University 1970 — 1976
High School, High school
Franklin Jefferson Franklin Jefferson's West Teleservices Experience September 2011 - May 2012
Job Customer Care Representative at Omaha Steaks
Industry Package/Freight Delivery
Experience
Gordmans August 2015 - Present
Cox Communications August 2014 - August 2015
Omaha Steaks November 2013 - January 2015
United States Postal Service July 2013 - October 2013
USstoragesearch.com July 2012 - June 2013
Frank & Scents December 2012 - May 2013
West Teleservices September 2011 - May 2012
Securitas April 2009 - September 2011
Car Biz February 2008 - October 2008
Cars 2 Day June 2006 - March 2007
Skills
Customer Service, Sales, Microsoft Office, Physical Security, Security, Retail
Education
ITT Technical Institute-Omaha 2008 — 2011
Associate of Applied Science (A. A. S.), Criminal Justice
Omaha College of Health Careers
Gordmans August 2015 - Present
Cox Communications August 2014 - August 2015
Omaha Steaks November 2013 - January 2015
United States Postal Service July 2013 - October 2013
USstoragesearch.com July 2012 - June 2013
Frank & Scents December 2012 - May 2013
West Teleservices September 2011 - May 2012
Securitas April 2009 - September 2011
Car Biz February 2008 - October 2008
Cars 2 Day June 2006 - March 2007
Skills
Customer Service, Sales, Microsoft Office, Physical Security, Security, Retail
Education
ITT Technical Institute-Omaha 2008 — 2011
Associate of Applied Science (A. A. S.), Criminal Justice
Omaha College of Health Careers
Sharon Cropper Sharon Cropper's West Teleservices Experience December 1995 - August 2000
Job Higher Education Professional
Industry Higher Education
Experience
Affordable Glass and Mirror March 2015 - Present
The University of Texas at San Antonio November 2004 - March 2015
Pitney Bowes February 2001 - November 2004
InfoNxx September 2000 - February 2001
West Teleservices December 1995 - August 2000
Skills
Microsoft Office, PeopleSoft, Customer Service, Customer Retention, Multi-line Phone, Phone Etiquette, Problem Solving, Attendance Management, Telecommunications..., Bill Payment, Collaborative Problem..., Computer Proficiency, Telecommunications..., Driving License, Flexible Approach, Compassion, Quick Study, Knowledge-hungry Learner, Administrative..., Team Mentoring, Office Administration, Telecommunications, Customer Satisfaction, Supervisory Skills, Receptionist Duties, Data Entry, Microsoft Excel, Public Speaking, Event Planning
Education
San Antonio College 2000 — 2001
Computer Programming
Texas State University 1984 — 1986
Journalism
Affordable Glass and Mirror March 2015 - Present
The University of Texas at San Antonio November 2004 - March 2015
Pitney Bowes February 2001 - November 2004
InfoNxx September 2000 - February 2001
West Teleservices December 1995 - August 2000
Skills
Microsoft Office, PeopleSoft, Customer Service, Customer Retention, Multi-line Phone, Phone Etiquette, Problem Solving, Attendance Management, Telecommunications..., Bill Payment, Collaborative Problem..., Computer Proficiency, Telecommunications..., Driving License, Flexible Approach, Compassion, Quick Study, Knowledge-hungry Learner, Administrative..., Team Mentoring, Office Administration, Telecommunications, Customer Satisfaction, Supervisory Skills, Receptionist Duties, Data Entry, Microsoft Excel, Public Speaking, Event Planning
Education
San Antonio College 2000 — 2001
Computer Programming
Texas State University 1984 — 1986
Journalism
Michael Borgen Michael Borgen's West Teleservices Experience June 1999 - November 1999
Job Warehouse Manager at Valley Expo & Displays
Industry Events Services
Experience
Valley Expo & Displays Shop Lead / I & D SupervisorValley Expo & DisplaysMarch 2011 - February 2013
Valley Expo & Displays April 2007 - March 2011
Valley Expo & Displays December 2006 - April 2007
GDS Global Display Solutions May 2004 - October 2005
GDS Global Display Solutions October 2003 - April 2004
Walmart March 2002 - October 2003
Pacific Scientific Energetic Materials Company November 1999 - October 2003
West Teleservices June 1999 - November 1999
Skills
Warehousing, Management, Event Management, Customer Service, Microsoft Office, Budgets, Sales, Event Planning, I&D Management, Shipping & Receiving, Logistics Management, Carpentry, Facilities Management, Trade Shows, Microsoft Excel, Operations Management
Education
Harlem High School 1995 — 1999
DeVry University
Electrical and Electronics Engineering
Rock Valley College
Electrical and Electronics Engineering
Valley Expo & Displays Shop Lead / I & D SupervisorValley Expo & DisplaysMarch 2011 - February 2013
Valley Expo & Displays April 2007 - March 2011
Valley Expo & Displays December 2006 - April 2007
GDS Global Display Solutions May 2004 - October 2005
GDS Global Display Solutions October 2003 - April 2004
Walmart March 2002 - October 2003
Pacific Scientific Energetic Materials Company November 1999 - October 2003
West Teleservices June 1999 - November 1999
Skills
Warehousing, Management, Event Management, Customer Service, Microsoft Office, Budgets, Sales, Event Planning, I&D Management, Shipping & Receiving, Logistics Management, Carpentry, Facilities Management, Trade Shows, Microsoft Excel, Operations Management
Education
Harlem High School 1995 — 1999
DeVry University
Electrical and Electronics Engineering
Rock Valley College
Electrical and Electronics Engineering
Petra Smith Petra Smith's West Teleservices Experience 1994 - 2008
Job Business Analyst at Apex Systems
Industry Telecommunications
Experience
Apex Systems March 2014 - Present
Experis May 2013 - August 2013
Kaiser Permanente IT 2013 - 2013
West Teleservices 1994 - 2008
Skills
Project Management, Process Improvement, Quality Assurance, Program Management, Business Analysis, Management, Outsourcing, Telecommunications, Requirements Analysis, Sourcing, Team Leadership, CRM, Business Intelligence, Troubleshooting, Vendor Management, Project Planning, Training, Software Documentation, Call Centers
Education
Bellevue University 1994 — 2015
Bachelor of Science, Business Administration, Management and Operations
Bellevue University
Master's degree, Project Management
Apex Systems March 2014 - Present
Experis May 2013 - August 2013
Kaiser Permanente IT 2013 - 2013
West Teleservices 1994 - 2008
Skills
Project Management, Process Improvement, Quality Assurance, Program Management, Business Analysis, Management, Outsourcing, Telecommunications, Requirements Analysis, Sourcing, Team Leadership, CRM, Business Intelligence, Troubleshooting, Vendor Management, Project Planning, Training, Software Documentation, Call Centers
Education
Bellevue University 1994 — 2015
Bachelor of Science, Business Administration, Management and Operations
Bellevue University
Master's degree, Project Management
Wendy Hollister Wendy Hollister's West Teleservices Experience 1991 - 1999
Job Executive Assistant at Russell Reynolds Associates
Industry Staffing and Recruiting
Experience
Russell Reynolds Associates February 2013 - Present
Yum! Restaurants International July 2008 - June 2012
Brinker International November 2004 - February 2008
West Teleservices 1991 - 1999
Skills
Food Service, Food & Beverage, Restaurant Management, Customer Service, Hospitality, Administrative..., Process Scheduler, Food, Restaurants, Event Planning, Budgets, Management, Teamwork, Event Management, Inventory Management, Purchasing, Outlook, Marketing, Employee Relations, Supervisory Skills, Leadership, Executive Support, Coaching, PowerPoint, Operations Management, Training, Retail, Team Building, Human Resources, Hiring, Office Management, Customer Satisfaction, Recruiting, Time Management, Employee Training, Data Entry, Concur, Microsoft Excel, Administrative..., Catering
Education
University of Nebraska at Omaha 1991 — 1992
Burke High School 1988 — 1991
Russell Reynolds Associates February 2013 - Present
Yum! Restaurants International July 2008 - June 2012
Brinker International November 2004 - February 2008
West Teleservices 1991 - 1999
Skills
Food Service, Food & Beverage, Restaurant Management, Customer Service, Hospitality, Administrative..., Process Scheduler, Food, Restaurants, Event Planning, Budgets, Management, Teamwork, Event Management, Inventory Management, Purchasing, Outlook, Marketing, Employee Relations, Supervisory Skills, Leadership, Executive Support, Coaching, PowerPoint, Operations Management, Training, Retail, Team Building, Human Resources, Hiring, Office Management, Customer Satisfaction, Recruiting, Time Management, Employee Training, Data Entry, Concur, Microsoft Excel, Administrative..., Catering
Education
University of Nebraska at Omaha 1991 — 1992
Burke High School 1988 — 1991
Brett Stapley's West Teleservices Experience June 2006 - January 2007
Job IT Professional : BTInfoSec, VCP510, BCNP, BCNE, ISSP, DCIE
Industry Information Technology and Services
Experience
Impala Networks, Inc. March 2014 - Present
Norlem Technology Consulting February 2011 - March 2014
Norlem Technology Consulting July 2011 - February 2012
Home Mart Inc. September 2005 - October 2010
West Teleservices June 2006 - January 2007
Alion Science and Technology May 2005 - July 2006
Auto Panels Plus July 2003 - February 2005
CD-adapco February 2003 - March 2003
Skills
Computer Hardware..., Network Security, IP Networking, Unix Shell Scripting, C++, JAVA, PHP, Server Administration, Inside Sales, Information Assurance, Website Administration, IT Service Delivery, IT Service Management, Shell Scripting, Information Technology, Small Business IT..., Hyper-V, Java, System Administration, Networking, VMware Infrastructure, Virtualization, IP, Servers, Troubleshooting, Hardware, Network Administration, Help Desk Support, Windows Server, Software Documentation, Active Directory, Operating Systems, VMware, Storage, Cisco Technologies, Firewalls, Windows 7, DNS, Citrix, Data Center, High Availability, Software Installation, Integration, Infrastructure, Dell Computers, Disaster Recovery, VPN, VMware ESX, Microsoft Exchange, Routers
Education
Oklahoma State University Institute of Technology-Okmulgee 2009 — 2012
BT Information Assurance & Forensics, IS-Information Assurance & Forensics
Tulsa Community College 2006 — 2007
Transferred, Studied Computer Programming and Generals
Impala Networks, Inc. March 2014 - Present
Norlem Technology Consulting February 2011 - March 2014
Norlem Technology Consulting July 2011 - February 2012
Home Mart Inc. September 2005 - October 2010
West Teleservices June 2006 - January 2007
Alion Science and Technology May 2005 - July 2006
Auto Panels Plus July 2003 - February 2005
CD-adapco February 2003 - March 2003
Skills
Computer Hardware..., Network Security, IP Networking, Unix Shell Scripting, C++, JAVA, PHP, Server Administration, Inside Sales, Information Assurance, Website Administration, IT Service Delivery, IT Service Management, Shell Scripting, Information Technology, Small Business IT..., Hyper-V, Java, System Administration, Networking, VMware Infrastructure, Virtualization, IP, Servers, Troubleshooting, Hardware, Network Administration, Help Desk Support, Windows Server, Software Documentation, Active Directory, Operating Systems, VMware, Storage, Cisco Technologies, Firewalls, Windows 7, DNS, Citrix, Data Center, High Availability, Software Installation, Integration, Infrastructure, Dell Computers, Disaster Recovery, VPN, VMware ESX, Microsoft Exchange, Routers
Education
Oklahoma State University Institute of Technology-Okmulgee 2009 — 2012
BT Information Assurance & Forensics, IS-Information Assurance & Forensics
Tulsa Community College 2006 — 2007
Transferred, Studied Computer Programming and Generals
Albert Darnell Rivers Albert Darnell Rivers's West Teleservices Experience January 2000 - October 2002
Job "Quotes" cafe
Industry Food & Beverages
Experience
ACCC Insurance Company April 2014 - Present
USAA September 2008 - February 2014
GEICO August 2005 - May 2008
GEICO January 2003 - April 2005
West Teleservices January 2000 - October 2002
Skills
Claim Investigation, Claim, Insurance, Underwriting, Accident, Casualty, Liability, Legal Liability, Property Damage, General Insurance, Umbrella Insurance, Casualty Claims, Claims Handling, Liability Analysis, Litigation Management, Claims Investigations, Indemnity, Insurance Adjusting, Insurance Law, Claims Resolution, Property, −Claims Law −..., sales, Sales Operations, Negotiation, Situational Sales..., Multi Tasking, Professional Liability, Motivational Speaking, Team Leadership, Leadership, Problem Solving, Problem Management, Coaching, Closings, Manage Client..., Sales Presentations, Presentation Coaching, under, Customer Focused..., Self-confidence, Highly motivated..., Result Oriented, Highly Detailed, Investigation, Dependable Team Player, Flexibility
Education
Remington College-Mobile Campus 2000 — 2002
Bachelor of Applied Science (BASc), Operations Business Management
James H Faulkner State Community College 1997 — 1999
Associate's degree, Business Administration and Management, General
Shaw High School 1993 — 1997
High School Diploma, General Studies
ACCC Insurance Company April 2014 - Present
USAA September 2008 - February 2014
GEICO August 2005 - May 2008
GEICO January 2003 - April 2005
West Teleservices January 2000 - October 2002
Skills
Claim Investigation, Claim, Insurance, Underwriting, Accident, Casualty, Liability, Legal Liability, Property Damage, General Insurance, Umbrella Insurance, Casualty Claims, Claims Handling, Liability Analysis, Litigation Management, Claims Investigations, Indemnity, Insurance Adjusting, Insurance Law, Claims Resolution, Property, −Claims Law −..., sales, Sales Operations, Negotiation, Situational Sales..., Multi Tasking, Professional Liability, Motivational Speaking, Team Leadership, Leadership, Problem Solving, Problem Management, Coaching, Closings, Manage Client..., Sales Presentations, Presentation Coaching, under, Customer Focused..., Self-confidence, Highly motivated..., Result Oriented, Highly Detailed, Investigation, Dependable Team Player, Flexibility
Education
Remington College-Mobile Campus 2000 — 2002
Bachelor of Applied Science (BASc), Operations Business Management
James H Faulkner State Community College 1997 — 1999
Associate's degree, Business Administration and Management, General
Shaw High School 1993 — 1997
High School Diploma, General Studies
Thomas Cabana's West Teleservices Experience June 1997 - January 2000
Job IT Account Manager at Infinity Consulting Solutions | Collaboration, Not Automation
Industry Automotive
Experience
Infinity Consulting Solutions September 2015 - Present
Aramark Uniform Services February 2015 - Present
Enterprise Holdings January 2009 - November 2014
Enterprise Holdings January 2010 - February 2011
Enterprise Rent-A-Car January 2009 - January 2010
teleNetwork May 2008 - December 2009
GC Services January 2000 - January 2007
West Teleservices June 1997 - January 2000
Skills
Account Management, Cold Calling, Customer Satisfaction, Customer Service, Strategic Planning, Leadership, Sales, Training, Sales Management, Customer Retention, Marketing, Management, Sales Process, Team Building, New Business Development
Education
Texas State University-San Marcos 2008 — 2009
Bachelor of Business Administration (BBA), Business Administration and Management, General
Central Texas College
Associate's degree
Infinity Consulting Solutions September 2015 - Present
Aramark Uniform Services February 2015 - Present
Enterprise Holdings January 2009 - November 2014
Enterprise Holdings January 2010 - February 2011
Enterprise Rent-A-Car January 2009 - January 2010
teleNetwork May 2008 - December 2009
GC Services January 2000 - January 2007
West Teleservices June 1997 - January 2000
Skills
Account Management, Cold Calling, Customer Satisfaction, Customer Service, Strategic Planning, Leadership, Sales, Training, Sales Management, Customer Retention, Marketing, Management, Sales Process, Team Building, New Business Development
Education
Texas State University-San Marcos 2008 — 2009
Bachelor of Business Administration (BBA), Business Administration and Management, General
Central Texas College
Associate's degree
Renee Picard Renee Picard's West Teleservices Experience 1994 - 1999
Job National Account Manager at Fleetcard, Inc
Industry Oil & Energy
Experience
FleetCard Inc DBA Impac Fleet October 2008 - Present
FleetCor 1999 - January 2008
West Teleservices 1994 - 1999
Skills
Key Account Management, Customer Retention, Long-term Customer..., Fleet Management, Custom Reporting..., Customer Loyalty..., Customer Service, Account Reconciliation, New Business Development, Contract Negotiation, Sales, Business Development, Sales Operations, B2B, Business Strategy
Education
Lone Star College System
FleetCard Inc DBA Impac Fleet October 2008 - Present
FleetCor 1999 - January 2008
West Teleservices 1994 - 1999
Skills
Key Account Management, Customer Retention, Long-term Customer..., Fleet Management, Custom Reporting..., Customer Loyalty..., Customer Service, Account Reconciliation, New Business Development, Contract Negotiation, Sales, Business Development, Sales Operations, B2B, Business Strategy
Education
Lone Star College System
David Mills, MBA, MS David Mills, MBA, MS's West Teleservices Experience January 2000 - November 2001
Job Sr . Instructional Design Specialist. Leader, partner and participant.
Industry Human Resources
Experience
Murphy USA June 2015 - Present
Walmart Stores, Inc. December 2010 - June 2015
Wal-Mart Stores, Inc January 2008 - September 2009
Wal-Mart Stores, Inc May 2006 - January 2008
Innotrac Corporation November 2001 - May 2006
West Teleservices January 2000 - November 2001
Intel January 1996 - January 2000
Skills
Employee Relations, Coaching, Needs Analysis, Organizational..., E-Learning, Leadership, Strategy, Employee Training, Human Resources, Team Building, Management, Personnel Management, Training
Education
Syracuse University 1993 — 1995
Master of Science (MS), Instructional Design, Development and Evaluation
Syracuse University - Martin J. Whitman School of Management 1993 — 1995
Master of Business Administration (MBA), Human Resources
State University of New York College at Oswego 1983 — 1985
Bachelor's degree, Business Administration
Finger Lakes Community College 1981 — 1983
Associate of Arts and Sciences (AAS), Business Administration
Murphy USA June 2015 - Present
Walmart Stores, Inc. December 2010 - June 2015
Wal-Mart Stores, Inc January 2008 - September 2009
Wal-Mart Stores, Inc May 2006 - January 2008
Innotrac Corporation November 2001 - May 2006
West Teleservices January 2000 - November 2001
Intel January 1996 - January 2000
Skills
Employee Relations, Coaching, Needs Analysis, Organizational..., E-Learning, Leadership, Strategy, Employee Training, Human Resources, Team Building, Management, Personnel Management, Training
Education
Syracuse University 1993 — 1995
Master of Science (MS), Instructional Design, Development and Evaluation
Syracuse University - Martin J. Whitman School of Management 1993 — 1995
Master of Business Administration (MBA), Human Resources
State University of New York College at Oswego 1983 — 1985
Bachelor's degree, Business Administration
Finger Lakes Community College 1981 — 1983
Associate of Arts and Sciences (AAS), Business Administration
Eric Hall Eric Hall's West Teleservices Experience July 2001 - October 2003
Job Sales and Marketing Consultant
Industry Marketing and Advertising
Experience
medMark Consultants, Inc October 2003 - Present
Independent Medical Sales and Marketing Representative October 2003 - Present
Grainger November 2005 - January 2007
West Teleservices July 2001 - October 2003
INTEGRIS Jim Thorpe October 1998 - October 1999
Skills
Email Marketing, Sales Management, Salesforce.com, Sales Process, Territory Planning, Website Development, Website Management, Entrepreneur, Social Media Marketing, Account Management, business consulting, Advertising, Online Marketing, Sales Operations, Medical Sales, independent medical..., Medical Devices, Management Consulting, Healthcare, New Business Development, Marketing Strategy, Business Development, Sales Presentations, Sales Force Development, Hospitals, Sales, Entrepreneurship, Product Launch, Capital Equipment, Cold Calling, Marketing, Product Development, Selling, Market Development, Direct Sales, Lead Generation, Product Marketing, Marketing Management, Strategic Partnerships, B2B, Management, Market Planning, Competitive Analysis, Start-ups, Trade Shows, CRM, Selling Skills, Networking, Product Management, Program Management
Education
Oklahoma Christian University 2001 — 2002
MBA, Leadership and Organizational Development
University of Phoenix-Oklahoma City Campus 1999 — 2001
B.S.in Business, Information Systems
Oklahoma City Community College 1994 — 1998
A.A.S., Occupational Therapy Assistant
medMark Consultants, Inc October 2003 - Present
Independent Medical Sales and Marketing Representative October 2003 - Present
Grainger November 2005 - January 2007
West Teleservices July 2001 - October 2003
INTEGRIS Jim Thorpe October 1998 - October 1999
Skills
Email Marketing, Sales Management, Salesforce.com, Sales Process, Territory Planning, Website Development, Website Management, Entrepreneur, Social Media Marketing, Account Management, business consulting, Advertising, Online Marketing, Sales Operations, Medical Sales, independent medical..., Medical Devices, Management Consulting, Healthcare, New Business Development, Marketing Strategy, Business Development, Sales Presentations, Sales Force Development, Hospitals, Sales, Entrepreneurship, Product Launch, Capital Equipment, Cold Calling, Marketing, Product Development, Selling, Market Development, Direct Sales, Lead Generation, Product Marketing, Marketing Management, Strategic Partnerships, B2B, Management, Market Planning, Competitive Analysis, Start-ups, Trade Shows, CRM, Selling Skills, Networking, Product Management, Program Management
Education
Oklahoma Christian University 2001 — 2002
MBA, Leadership and Organizational Development
University of Phoenix-Oklahoma City Campus 1999 — 2001
B.S.in Business, Information Systems
Oklahoma City Community College 1994 — 1998
A.A.S., Occupational Therapy Assistant
David Hultsman David Hultsman's West Teleservices Experience 1996 - 1997
Job Chief Operating Officer at CINA,Inc.
Industry Oil & Energy
Experience
CINA,Inc. March 2013 - Present
Vydrotech, Inc. August 2012 - Present
CIO Advisory Services 2009 - 2012
Bearing Point Consulting, Inc 2007 - 2009
Independent Consulting Service 2005 - 2007
Link Energy 2001 - 2004
Enron 1998 - 2001
West Teleservices 1996 - 1997
Tesoro 1993 - 1996
Texas Eastern Products July 1991 - June 1993
Skills
Senior Executive..., Information Technology, Healthcare Information..., Information Architecture, Chief Information..., Energy Industry, Midstream Oil and Gas, IT Strategy, Business Process..., Strategic Planning, Enterprise Architecture, Consulting, Leadership, Infrastructure, Executive Management, Governance, Networking, Strategy, Business Process..., Management, Program Management, Project Management, Change Management, Business Analysis, Management Consulting, Business Strategy, Business Development, Business Process..., Vendor Management, Business Intelligence, Team Building
Education
Southern Methodist University
Batchelor of Arts, Social Sciences
Southern Methodist University
Master of Arts, Psychology
The University of Dallas
Master of Business Administration (MBA), International Marketing Management, International Marketing Management
CINA,Inc. March 2013 - Present
Vydrotech, Inc. August 2012 - Present
CIO Advisory Services 2009 - 2012
Bearing Point Consulting, Inc 2007 - 2009
Independent Consulting Service 2005 - 2007
Link Energy 2001 - 2004
Enron 1998 - 2001
West Teleservices 1996 - 1997
Tesoro 1993 - 1996
Texas Eastern Products July 1991 - June 1993
Skills
Senior Executive..., Information Technology, Healthcare Information..., Information Architecture, Chief Information..., Energy Industry, Midstream Oil and Gas, IT Strategy, Business Process..., Strategic Planning, Enterprise Architecture, Consulting, Leadership, Infrastructure, Executive Management, Governance, Networking, Strategy, Business Process..., Management, Program Management, Project Management, Change Management, Business Analysis, Management Consulting, Business Strategy, Business Development, Business Process..., Vendor Management, Business Intelligence, Team Building
Education
Southern Methodist University
Batchelor of Arts, Social Sciences
Southern Methodist University
Master of Arts, Psychology
The University of Dallas
Master of Business Administration (MBA), International Marketing Management, International Marketing Management
Eugene Brison Eugene Brison's West Teleservices Experience November 2007 - June 2010
Job Area D VicePresident, Lone Star District at LLL/LHM
Industry Marketing and Advertising
Experience
LLL/LHM September 2012 - Present
LHM 2005 - September 2012
West Teleservices November 2007 - June 2010
Skills
Public Speaking
Education
Texas A&M University-Commerce 1964 — 1968
BMEd, Music
LLL/LHM September 2012 - Present
LHM 2005 - September 2012
West Teleservices November 2007 - June 2010
Skills
Public Speaking
Education
Texas A&M University-Commerce 1964 — 1968
BMEd, Music
Sandy Lemmink Sandy Lemmink's West Teleservices Experience June 1996 - December 1997
Job Retail Account Executive at Daytona Beach NewsJournal
Industry Marketing and Advertising
Experience
Daytona Beach News-Journal August 2006 - Present
Dominion Enterprises June 1999 - July 2006
Convergys January 1998 - June 1999
West Teleservices June 1996 - December 1997
Education
University of Cincinnati 2004 — 2005
Sales & Marketing
Pendleton County High School
Daytona Beach News-Journal August 2006 - Present
Dominion Enterprises June 1999 - July 2006
Convergys January 1998 - June 1999
West Teleservices June 1996 - December 1997
Education
University of Cincinnati 2004 — 2005
Sales & Marketing
Pendleton County High School
Ben Scroggs's West Teleservices Experience 2001 - 2003
Job Account Exec., Continental U.S.
Industry Information Technology and Services
Experience
Rackspace Hosting 2009 - Present
Voicelink International January 2008 - November 2008
BSG Clearing Solutions 2006 - 2007
The Scooter Store 2003 - 2006
West Teleservices 2001 - 2003
The Varsity Internship Program 1995 - 2001
Skills
Cloud Computing, Managed Hosting, Disaster Recovery, Business Continuity, SharePoint, HIPAA, Microsoft Exchange, High Availability, SaaS, Sales, Customer Service, Selling, Data Center, Virtualization, Storage, IT Strategy, E-commerce, Network Security, Enterprise Software, VMware, Server Architecture, System Administration, Hyper-V, Sales Operations, Enterprise Architecture, Security, Networking, Outsourcing, Managed Services, Leadership, Professional Services, Lead Generation, Strategic Partnerships
Education
Northwestern State University 1993 — 1999
Bachelor of Arts (B.A.), Public Relations/Image Management
Rackspace Hosting 2009 - Present
Voicelink International January 2008 - November 2008
BSG Clearing Solutions 2006 - 2007
The Scooter Store 2003 - 2006
West Teleservices 2001 - 2003
The Varsity Internship Program 1995 - 2001
Skills
Cloud Computing, Managed Hosting, Disaster Recovery, Business Continuity, SharePoint, HIPAA, Microsoft Exchange, High Availability, SaaS, Sales, Customer Service, Selling, Data Center, Virtualization, Storage, IT Strategy, E-commerce, Network Security, Enterprise Software, VMware, Server Architecture, System Administration, Hyper-V, Sales Operations, Enterprise Architecture, Security, Networking, Outsourcing, Managed Services, Leadership, Professional Services, Lead Generation, Strategic Partnerships
Education
Northwestern State University 1993 — 1999
Bachelor of Arts (B.A.), Public Relations/Image Management
Lynette Rodriguez Lynette Rodriguez's West Teleservices Experience April 2003 - March 2007
Job Booking Agent at Cleto Rodriguez Comedy
Industry Entertainment
Experience
Cleto Rodriguez Comedy January 2010 - Present
West Teleservices April 2003 - March 2007
Skills
Marketing, Entertainment, Public Relations, Event Management
Education
St Philip's College
Associate's of Applied Science
Cleto Rodriguez Comedy January 2010 - Present
West Teleservices April 2003 - March 2007
Skills
Marketing, Entertainment, Public Relations, Event Management
Education
St Philip's College
Associate's of Applied Science
Derrick Bush's West Teleservices Experience August 1998 - October 2001
Job Texas Soul Cafe at Owner
Industry Restaurants
Experience
Owner April 2015 - Present
Keith's Hamburger Station May 2014 - Present
Sivalls, Inc August 2011 - May 2014
Omega Rehab & Sport May 2010 - May 2011
Hamilton Machine May 2009 - May 2010
Machinery Movers October 2007 - May 2009
WorkSTEPS Inc July 2004 - October 2007
AT&T Mobility October 2001 - January 2004
West Teleservices August 1998 - October 2001
Skills
Workers Compensation, Workers Compensation..., Corporate Wellness, Operations Management, Supply Chain Management, Financial Reporting, Healthcare Management, Brand Awareness, Account Management, Team Building, Customer Service, Payroll, Risk Management, Outlook, Accounting, Management, Process Improvement, Budgets, Analysis, Human Resources, Leadership, Sales, Employee Benefits, Finance, Marketing, Business Development
Education
University of Texas of the Permian Basin 2005 — 2007
MBA, Management & Finance
University of Texas of the Permian Basin 2004 — 2005
BBA, Management
Baylor University - Hankamer School of Business 2002 — 2004
Bachelor of Business Administration (BBA), Business/Managerial Economics
Owner April 2015 - Present
Keith's Hamburger Station May 2014 - Present
Sivalls, Inc August 2011 - May 2014
Omega Rehab & Sport May 2010 - May 2011
Hamilton Machine May 2009 - May 2010
Machinery Movers October 2007 - May 2009
WorkSTEPS Inc July 2004 - October 2007
AT&T Mobility October 2001 - January 2004
West Teleservices August 1998 - October 2001
Skills
Workers Compensation, Workers Compensation..., Corporate Wellness, Operations Management, Supply Chain Management, Financial Reporting, Healthcare Management, Brand Awareness, Account Management, Team Building, Customer Service, Payroll, Risk Management, Outlook, Accounting, Management, Process Improvement, Budgets, Analysis, Human Resources, Leadership, Sales, Employee Benefits, Finance, Marketing, Business Development
Education
University of Texas of the Permian Basin 2005 — 2007
MBA, Management & Finance
University of Texas of the Permian Basin 2004 — 2005
BBA, Management
Baylor University - Hankamer School of Business 2002 — 2004
Bachelor of Business Administration (BBA), Business/Managerial Economics
Shaun Graham-Bowcaster's West Teleservices Experience 1999 - 2000
Job
Industry Banking
Experience
Large Auto Group January 2015 - Present
Bosque Systems, LLC September 2013 - January 2015
Banking Institution December 2010 - September 2013
Claimetrics May 2006 - December 2010
___ 2005 - 2005
Mutual Assurance Administrators 2004 - 2005
West Teleservices 1999 - 2000
Skills
Analysis, Leadership, Data Analysis, Change Management, Risk Management, Employee Benefits, Human Resources, Business Intelligence, Business Analysis, Process Improvement, Insurance, Project Management, Management, Performance Management, Team Leadership, Finance, Training, Team Building
Education
University of Phoenix 2002 — 2004
MBA, Business/Healthcare Management
OK longterm classes
University of Oklahoma
University of Pittsburgh
BA, Business/Economics
Large Auto Group January 2015 - Present
Bosque Systems, LLC September 2013 - January 2015
Banking Institution December 2010 - September 2013
Claimetrics May 2006 - December 2010
___ 2005 - 2005
Mutual Assurance Administrators 2004 - 2005
West Teleservices 1999 - 2000
Skills
Analysis, Leadership, Data Analysis, Change Management, Risk Management, Employee Benefits, Human Resources, Business Intelligence, Business Analysis, Process Improvement, Insurance, Project Management, Management, Performance Management, Team Leadership, Finance, Training, Team Building
Education
University of Phoenix 2002 — 2004
MBA, Business/Healthcare Management
OK longterm classes
University of Oklahoma
University of Pittsburgh
BA, Business/Economics
Jeremy Grantham's West Teleservices Experience 1998 - 1999
Job Senior Account Executive at Mutual of Omaha
Industry Insurance
Experience
Mutual of Omaha June 2006 - Present
TPG TeleManagement 2005 - 2006
West Corporation 2004 - 2005
Memberworks 2000 - 2004
APAC Customer Services 1999 - 2000
West Teleservices 1998 - 1999
ITI Marketing Services 1994 - 1996
Skills
Account Management, Problem Solving, Customer Relations, Insurance, Telemarketing, Call Centers, Team Building, Process Improvement, Sales Management, Strategic Planning, Marketing Strategy, Customer Satisfaction, Sales, Marketing Communications, Team Leadership, Client Services, CRM, Customer Service, Customer Retention, Lead Generation, Leadership
Education
University of Nebraska-Lincoln
Mutual of Omaha June 2006 - Present
TPG TeleManagement 2005 - 2006
West Corporation 2004 - 2005
Memberworks 2000 - 2004
APAC Customer Services 1999 - 2000
West Teleservices 1998 - 1999
ITI Marketing Services 1994 - 1996
Skills
Account Management, Problem Solving, Customer Relations, Insurance, Telemarketing, Call Centers, Team Building, Process Improvement, Sales Management, Strategic Planning, Marketing Strategy, Customer Satisfaction, Sales, Marketing Communications, Team Leadership, Client Services, CRM, Customer Service, Customer Retention, Lead Generation, Leadership
Education
University of Nebraska-Lincoln
Ann Caughey's West Teleservices Experience February 2002 - May 2004
Job Training Director
Industry Education Management
Experience
Kastle Systems March 2015 - Present
Privia Health October 2014 - January 2015
United Educators December 2012 - October 2014
Agero January 2011 - June 2012
First National Bank of Omaha March 2008 - October 2009
PayPal March 2006 - February 2008
West Teleservices Corp May 2004 - March 2006
West Teleservices February 2002 - May 2004
West Teleservices July 2000 - February 2002
West Teleservices December 1998 - July 2000
Skills
Call Center, Hiring, Coaching, Mentoring, Performance Management, Training, Training Delivery, Leadership Development, Leadership, Quality Assurance, Project Planning, Site Planning, Client Liaison, Account Management, Program Management, Recruiting, Management, Call Centers, Human Resources, Process Improvement, Project Management
Education
University of Nebraska at Omaha 1988 — 1992
BS, Communications
University of Nebraska at Omaha
B.S, Communications
Kastle Systems March 2015 - Present
Privia Health October 2014 - January 2015
United Educators December 2012 - October 2014
Agero January 2011 - June 2012
First National Bank of Omaha March 2008 - October 2009
PayPal March 2006 - February 2008
West Teleservices Corp May 2004 - March 2006
West Teleservices February 2002 - May 2004
West Teleservices July 2000 - February 2002
West Teleservices December 1998 - July 2000
Skills
Call Center, Hiring, Coaching, Mentoring, Performance Management, Training, Training Delivery, Leadership Development, Leadership, Quality Assurance, Project Planning, Site Planning, Client Liaison, Account Management, Program Management, Recruiting, Management, Call Centers, Human Resources, Process Improvement, Project Management
Education
University of Nebraska at Omaha 1988 — 1992
BS, Communications
University of Nebraska at Omaha
B.S, Communications
Vicki Dennis's West Teleservices Experience April 2006 - May 2007
Job Veterans Claim Examiner at Department of Veterans Affairs
Industry Information Technology and Services
Experience
Department of Veterans Affairs June 2010 - Present
Department of Veterans Affairs August 2009 - October 2010
EDS February 2009 - April 2009
Capital One March 2007 - August 2008
West Teleservices April 2006 - May 2007
Brookhaven Hospital August 1985 - September 2006
Skills
Risk Management, Information Technology, Technical Writing, Windows, ADP Payroll, Access, Training, Customer Service, Microsoft Excel, Data Analysis, Microsoft Office, Process Improvement, PowerPoint, Public Speaking, Microsoft Word, Leadership, Process Scheduler, Strategic Planning, Software Documentation, Outlook, Research, Human Resources, Employee Relations, Policy
Education
Tulsa Community College 1999 — 2000
A.S., MicroComputer Technology
University of Tulsa 1971 — 1975
Bachelor of Science
Department of Veterans Affairs June 2010 - Present
Department of Veterans Affairs August 2009 - October 2010
EDS February 2009 - April 2009
Capital One March 2007 - August 2008
West Teleservices April 2006 - May 2007
Brookhaven Hospital August 1985 - September 2006
Skills
Risk Management, Information Technology, Technical Writing, Windows, ADP Payroll, Access, Training, Customer Service, Microsoft Excel, Data Analysis, Microsoft Office, Process Improvement, PowerPoint, Public Speaking, Microsoft Word, Leadership, Process Scheduler, Strategic Planning, Software Documentation, Outlook, Research, Human Resources, Employee Relations, Policy
Education
Tulsa Community College 1999 — 2000
A.S., MicroComputer Technology
University of Tulsa 1971 — 1975
Bachelor of Science
Joni Langfeldt's West Teleservices Experience 1996 - 2000
Job Sales Coordinator School Division at Marianna Industries
Industry Transportation/Trucking/Railroad
Experience
Marianna Industries July 2014 - Present
Marianna Industries December 2013 - July 2014
Marianna Industries January 2013 - December 2013
Landstar February 2011 - December 2012
Langfeldt Overhead Door, Inc 2001 - February 2008
West Teleservices 1996 - 2000
West Corporation 1995 - 2000
Skills
Call Center, Operations Management, Container, Process Improvement, Team Building, Budgets, Project Management, Training, System Administration, 3PL, Call Centers, Sales, Database Administration, Vendor Management, Logistics, Team Leadership, Negotiation, Leadership
Education
Metropolitan Community College 1990 — 1992
Commercial Art
Louisville High School 1987 — 1989
High School Diploma, General
Marianna Industries July 2014 - Present
Marianna Industries December 2013 - July 2014
Marianna Industries January 2013 - December 2013
Landstar February 2011 - December 2012
Langfeldt Overhead Door, Inc 2001 - February 2008
West Teleservices 1996 - 2000
West Corporation 1995 - 2000
Skills
Call Center, Operations Management, Container, Process Improvement, Team Building, Budgets, Project Management, Training, System Administration, 3PL, Call Centers, Sales, Database Administration, Vendor Management, Logistics, Team Leadership, Negotiation, Leadership
Education
Metropolitan Community College 1990 — 1992
Commercial Art
Louisville High School 1987 — 1989
High School Diploma, General
Rhonda Wachholtz's West Teleservices Experience March 1996 - December 1998
Job Private Duty Patient Services Rep at Children's Home Healthcare
Industry Consumer Services
Experience
Children's Home Healthcare December 2005 - Present
Hewlett Packard December 1998 - December 2005
West Teleservices March 1996 - December 1998
Education
University of Nebraska at Omaha 1990 — 1994
BS, Marketing
Metropolitan Community College 1983 — 1987
Associates, Legal Secretarial
Children's Home Healthcare December 2005 - Present
Hewlett Packard December 1998 - December 2005
West Teleservices March 1996 - December 1998
Education
University of Nebraska at Omaha 1990 — 1994
BS, Marketing
Metropolitan Community College 1983 — 1987
Associates, Legal Secretarial
Brad Charles's West Teleservices Experience March 1997 - April 1998
Job Server & Application Engineer
Industry Information Technology and Services
Experience
Prosperity Bank April 2015 - Present
CoNetrix February 2008 - April 2015
Lubbock 911 December 2000 - February 2008
CHR Solutions March 2000 - November 2000
Industrial Molding Corporation April 1998 - January 2000
West Teleservices March 1997 - April 1998
Skills
Windows Server, VMware ESX, Hyper-V, Microsoft SQL Server, WSUS, Microsoft Exchange, vSphere, VMware, Symantec Endpoint..., Symantec Backup, Group Policy, Solarwinds, HP Proliant, DNS, Level Platforms, Microsoft DNS, NetApp, Disaster Recovery, Virtualization, Synology DSM, Veeam, CommVault
Education
Texas Tech University
Texas A&I University
Bishop High School
Prosperity Bank April 2015 - Present
CoNetrix February 2008 - April 2015
Lubbock 911 December 2000 - February 2008
CHR Solutions March 2000 - November 2000
Industrial Molding Corporation April 1998 - January 2000
West Teleservices March 1997 - April 1998
Skills
Windows Server, VMware ESX, Hyper-V, Microsoft SQL Server, WSUS, Microsoft Exchange, vSphere, VMware, Symantec Endpoint..., Symantec Backup, Group Policy, Solarwinds, HP Proliant, DNS, Level Platforms, Microsoft DNS, NetApp, Disaster Recovery, Virtualization, Synology DSM, Veeam, CommVault
Education
Texas Tech University
Texas A&I University
Bishop High School
James Tupper's West Teleservices Experience October 1998 - December 2003
Job Associate Scheduler / Buyer at Campbell Soup Company
Industry Food & Beverages
Experience
Campbell Soup Company April 2006 - Present
StockPot, Inc. / Total Logistic Control July 2004 - April 2006
StockPot, Inc. January 2004 - June 2004
West Teleservices October 1998 - December 2003
Skills
Procurement, Management, Human Resources, Leadership, Cross-functional Team..., Sales, SAP, Shipping, Inventory Management, Process Improvement
Education
The University of Texas at San Antonio 1997 — 1998
Medical Technology
Central Texas College 1994 — 1997
AAS, Medical Technology
Campbell Soup Company April 2006 - Present
StockPot, Inc. / Total Logistic Control July 2004 - April 2006
StockPot, Inc. January 2004 - June 2004
West Teleservices October 1998 - December 2003
Skills
Procurement, Management, Human Resources, Leadership, Cross-functional Team..., Sales, SAP, Shipping, Inventory Management, Process Improvement
Education
The University of Texas at San Antonio 1997 — 1998
Medical Technology
Central Texas College 1994 — 1997
AAS, Medical Technology
Pablo Alcaraz's West Teleservices Experience March 1998 - August 2000
Job IT Coordinator with Grupo Antolin
Industry Information Technology and Services
Experience
Grupo Antolin March 2015 - Present
Pablo & the Rhythmics January 2012 - Present
Hewlett-Packard March 2012 - October 2014
Kraftfoods May 2008 - July 2012
United States Army Reserve December 1991 - March 2012
Verizon January 2006 - December 2007
MCI August 2000 - January 2006
West Teleservices March 1998 - August 2000
Skills
Security Clearance, Troubleshooting, Military, Computer Security, Active Directory, System Administration, Software Installation, System Deployment, Servers, BMC Remedy, Call Centers, Computer Hardware, Data Center, Hardware, Help Desk Support, Human Resources, IT Management, IT Operations, Leadership, Management, Network Administration, Operating Systems, Printers, Process Improvement, SAN, Software Documentation, Technical Support, Training, VMware, VPN, Vendor Management, Virtualization, Windows, Windows Server, Information Technology
Education
Hampton University 1991 — 1996
Bachelor of Arts (B.A.), Music Performance, General
Grupo Antolin March 2015 - Present
Pablo & the Rhythmics January 2012 - Present
Hewlett-Packard March 2012 - October 2014
Kraftfoods May 2008 - July 2012
United States Army Reserve December 1991 - March 2012
Verizon January 2006 - December 2007
MCI August 2000 - January 2006
West Teleservices March 1998 - August 2000
Skills
Security Clearance, Troubleshooting, Military, Computer Security, Active Directory, System Administration, Software Installation, System Deployment, Servers, BMC Remedy, Call Centers, Computer Hardware, Data Center, Hardware, Help Desk Support, Human Resources, IT Management, IT Operations, Leadership, Management, Network Administration, Operating Systems, Printers, Process Improvement, SAN, Software Documentation, Technical Support, Training, VMware, VPN, Vendor Management, Virtualization, Windows, Windows Server, Information Technology
Education
Hampton University 1991 — 1996
Bachelor of Arts (B.A.), Music Performance, General
Scott Herren's West Teleservices Experience August 2001 - May 2003
Job Student at University of Alabama in Huntsville
Industry Defense & Space
Experience
LG Electronics July 2004 - March 2007
West Teleservices August 2001 - May 2003
Skills
Microsoft Office, Matlab, C++, Microsoft Excel, C, PowerPoint, Microsoft Word, Java, Research, Military, Windows, Security Clearance, Customer Service, HTML, Leadership, Programming, Teamwork, Team Leadership, Public Speaking
Education
University of Alabama in Huntsville 1996 — 2010
Theoretical and Mathematical Physics
John C Calhoun State Community College 2007 — 2007
Mathematics
LG Electronics July 2004 - March 2007
West Teleservices August 2001 - May 2003
Skills
Microsoft Office, Matlab, C++, Microsoft Excel, C, PowerPoint, Microsoft Word, Java, Research, Military, Windows, Security Clearance, Customer Service, HTML, Leadership, Programming, Teamwork, Team Leadership, Public Speaking
Education
University of Alabama in Huntsville 1996 — 2010
Theoretical and Mathematical Physics
John C Calhoun State Community College 2007 — 2007
Mathematics
Sequana Janifer's West Teleservices Experience February 1998 - August 2000
Job Senior Team Leader with Gold Canyon
Industry Consumer Goods
Experience
Gold Canyon Candle July 2004 - Present
USDA June 2004 - Present
Mary Kay June 2004 - December 2014
Red Lobster August 2003 - May 2004
West Teleservices February 1998 - August 2000
Skills
Administration, Team Building, Microsoft Office, Writing, Customer Service, Problem Solving, Public Speaking, Marketing Strategy, Team Leadership, Project Planning, Event Planning, Coaching, Strategic Planning, Fundraising, System Administration, Social Networking, Nonprofits, Program Management, Leadership Development, Social Media, Training, Microsoft Excel, Community Outreach, Data Analysis, Event Management, Government, Outlook
Education
University of Maryland University College 2007 — 2009
Masters, Human Resources
Delaware State University 2000 — 2004
Bachelors, Agricultural Business
Gold Canyon Candle July 2004 - Present
USDA June 2004 - Present
Mary Kay June 2004 - December 2014
Red Lobster August 2003 - May 2004
West Teleservices February 1998 - August 2000
Skills
Administration, Team Building, Microsoft Office, Writing, Customer Service, Problem Solving, Public Speaking, Marketing Strategy, Team Leadership, Project Planning, Event Planning, Coaching, Strategic Planning, Fundraising, System Administration, Social Networking, Nonprofits, Program Management, Leadership Development, Social Media, Training, Microsoft Excel, Community Outreach, Data Analysis, Event Management, Government, Outlook
Education
University of Maryland University College 2007 — 2009
Masters, Human Resources
Delaware State University 2000 — 2004
Bachelors, Agricultural Business
Bryan Pina's West Teleservices Experience January 1999 - September 1999
Job Clinical Informatics Manager at Clarity Child Guidance Center
Industry Mental Health Care
Experience
Clarity Child Guidance Center March 2013 - Present
Genzyme August 2009 - December 2012
Genzyme December 2004 - August 2009
ILEX Oncology June 2002 - December 2004
Camber Corporation May 2000 - June 2002
Camber Corporation September 1999 - May 2000
West Teleservices January 1999 - September 1999
Advancia Corporation September 1997 - December 1998
Skills
Integration, Vendor Management, Testing, Program Management, Cross-functional Team..., Analysis, Clinical Trials, FDA, Data Management, Sop, Management, GCP, Regulatory Affairs, Business Analysis, Software Project..., Biotechnology, Pharmacovigilance, Project Management, Clinical Research
Education
Cameron University 1997 — 1998
BS, Computer Information Systems
Cameron University 1991 — 1995
BA, Art (Printmaking)
Clarity Child Guidance Center March 2013 - Present
Genzyme August 2009 - December 2012
Genzyme December 2004 - August 2009
ILEX Oncology June 2002 - December 2004
Camber Corporation May 2000 - June 2002
Camber Corporation September 1999 - May 2000
West Teleservices January 1999 - September 1999
Advancia Corporation September 1997 - December 1998
Skills
Integration, Vendor Management, Testing, Program Management, Cross-functional Team..., Analysis, Clinical Trials, FDA, Data Management, Sop, Management, GCP, Regulatory Affairs, Business Analysis, Software Project..., Biotechnology, Pharmacovigilance, Project Management, Clinical Research
Education
Cameron University 1997 — 1998
BS, Computer Information Systems
Cameron University 1991 — 1995
BA, Art (Printmaking)
Joseph Madison's West Teleservices Experience 2000 - 2004
Job Strategic Transit Planner focused on Next Generation Solutions
Industry Transportation/Trucking/Railroad
Experience
www.americanjobjourney.com December 2011 - Present
Montgomery County February 2012 - March 2015
Maryland Transit Administration October 2008 - February 2012
Baltimore Department of Transportation November 2007 - October 2008
Baltimore City Department of Planning 2006 - 2007
Westgate Resorts 2004 - 2005
Alabama A&M University 2004 - 2005
LG Electronics 2004 - 2005
West Teleservices 2000 - 2004
Skills
Transportation Planning, GIS, Public Speaking, Community Development, Database Management, Call Center Management, Call Center Development, Customer Care, Grant Management, Capital Budgeting, Training, Project Management, Grants, Customer Service, Database Admin, Project Planning, Program Management, Strategic Planning, Community Outreach, Analysis, Research, Call Centers, Policy, Urban Planning, Management, Budgets, Zoning, Policy Analysis, Economic Development, Process Improvement, Land Use Planning, Strategy, Strategic Communications
Education
Morgan State University 2006 — 2009
Masters, City and Regional
Alabama Agricultural and Mechanical University 1995 — 2000
B.S., Finance
Alpha Phi Alpha, School for the Better Making of Men
Hammond High
www.americanjobjourney.com December 2011 - Present
Montgomery County February 2012 - March 2015
Maryland Transit Administration October 2008 - February 2012
Baltimore Department of Transportation November 2007 - October 2008
Baltimore City Department of Planning 2006 - 2007
Westgate Resorts 2004 - 2005
Alabama A&M University 2004 - 2005
LG Electronics 2004 - 2005
West Teleservices 2000 - 2004
Skills
Transportation Planning, GIS, Public Speaking, Community Development, Database Management, Call Center Management, Call Center Development, Customer Care, Grant Management, Capital Budgeting, Training, Project Management, Grants, Customer Service, Database Admin, Project Planning, Program Management, Strategic Planning, Community Outreach, Analysis, Research, Call Centers, Policy, Urban Planning, Management, Budgets, Zoning, Policy Analysis, Economic Development, Process Improvement, Land Use Planning, Strategy, Strategic Communications
Education
Morgan State University 2006 — 2009
Masters, City and Regional
Alabama Agricultural and Mechanical University 1995 — 2000
B.S., Finance
Alpha Phi Alpha, School for the Better Making of Men
Hammond High
Valerie Ruggiero's West Teleservices Experience March 2005 - January 2010
Job Account Service Representative at West Teleservices
Industry Telecommunications
Experience
West Teleservices March 2005 - January 2010
First Data Corporation 1995 - 2005
First Data Resources April 1995 - October 2004
National Westminster 1976 - 1995
National Westminster Bank 1976 - 1995
Education
LIU Post 1975 — 1976
West Teleservices March 2005 - January 2010
First Data Corporation 1995 - 2005
First Data Resources April 1995 - October 2004
National Westminster 1976 - 1995
National Westminster Bank 1976 - 1995
Education
LIU Post 1975 — 1976
Carl Neal's West Teleservices Experience January 2003 - October 2005
Job Jury Coordinator at Oregon Judicial Department Linn County Circuit Court
Industry Government Administration
Experience
Oregon Judicial Department - Linn County Circuit Court August 2014 - Present
Llewellyn Worldwide 2003 - Present
Oregon Judicial Department - State Supreme Court June 2010 - August 2014
T-Mobile February 2009 - March 2010
TCIM Services, Inc October 2005 - February 2009
West Teleservices January 2003 - October 2005
Skills
Event Planning, Public Speaking, Leadership, Training, Call Centers, Project Management, Telecommunications, Management, Customer Service, Software Documentation, Call Center, Team Building, Team Management, Coaching, Account Management, Microsoft Excel, Writing
Education
Oklahoma State University 1987 — 1992
BA/BA, History, Sociology
Oregon Judicial Department - Linn County Circuit Court August 2014 - Present
Llewellyn Worldwide 2003 - Present
Oregon Judicial Department - State Supreme Court June 2010 - August 2014
T-Mobile February 2009 - March 2010
TCIM Services, Inc October 2005 - February 2009
West Teleservices January 2003 - October 2005
Skills
Event Planning, Public Speaking, Leadership, Training, Call Centers, Project Management, Telecommunications, Management, Customer Service, Software Documentation, Call Center, Team Building, Team Management, Coaching, Account Management, Microsoft Excel, Writing
Education
Oklahoma State University 1987 — 1992
BA/BA, History, Sociology
Albert Mercado's West Teleservices Experience October 1997 - June 1999
Job Software Engineer
Industry Financial Services
Experience
Harland Clarke June 1999 - Present
West Teleservices October 1997 - June 1999
USAF December 1987 - December 1991
Skills
DB2, SQL, Endeavor, SDLC, JCL, COBOL, CICS, Requirements Analysis, AIX, Databases, Programming, Integration, Web Services, Disaster Recovery, Agile Methodologies
Education
The University of Texas at San Antonio 1992 — 1997
B.S., Computer Science
Harland Clarke June 1999 - Present
West Teleservices October 1997 - June 1999
USAF December 1987 - December 1991
Skills
DB2, SQL, Endeavor, SDLC, JCL, COBOL, CICS, Requirements Analysis, AIX, Databases, Programming, Integration, Web Services, Disaster Recovery, Agile Methodologies
Education
The University of Texas at San Antonio 1992 — 1997
B.S., Computer Science
Catherine Hopkins's West Teleservices Experience 1996 - 1997
Job Human Resources Director at National Institute of Aerospace
Industry Research
Experience
National Institute of Aerospace March 2004 - Present
Schiller International Corporation 1998 - 2004
West Teleservices 1996 - 1997
Lockheed Martin 1991 - 1996
Flight International Corp. 1986 - 1991
Skills
Recruiting, Strategic Planning, Human Resources, Research, Microsoft Office, Talent Management, Compensation Strategies, Program Management, Employee Relations, Organizational..., Leadership, Change Management
Education
Christopher Newport University
BS, Business Administration Marketing & Management
The George Washington University
Masters, Human Resources Development
National Institute of Aerospace March 2004 - Present
Schiller International Corporation 1998 - 2004
West Teleservices 1996 - 1997
Lockheed Martin 1991 - 1996
Flight International Corp. 1986 - 1991
Skills
Recruiting, Strategic Planning, Human Resources, Research, Microsoft Office, Talent Management, Compensation Strategies, Program Management, Employee Relations, Organizational..., Leadership, Change Management
Education
Christopher Newport University
BS, Business Administration Marketing & Management
The George Washington University
Masters, Human Resources Development
Brenda Wrolson's West Teleservices Experience February 1998 - April 2003
Job Account Executive at Clearwave Communications
Industry Telecommunications
Experience
Clearwave Communications September 2014 - Present
Aflac April 2014 - Present
Mediacom Communications July 2003 - March 2014
West Teleservices February 1998 - April 2003
Skills
Training, Recruiting, CRM, Human Resources, Sales Operations, Sales, Selling, Salesforce.com, Solution Selling, VoIP, Direct Sales, Telecommunications, Time Management, Account Management, Sales Process, Sales Management, Wireless, Telephony, New Business Development, Cold Calling, Cisco Technologies, MPLS
Education
Southern Illinois University, Carbondale 1989 — 1991
MS, Political Science
Marion High School
Clearwave Communications September 2014 - Present
Aflac April 2014 - Present
Mediacom Communications July 2003 - March 2014
West Teleservices February 1998 - April 2003
Skills
Training, Recruiting, CRM, Human Resources, Sales Operations, Sales, Selling, Salesforce.com, Solution Selling, VoIP, Direct Sales, Telecommunications, Time Management, Account Management, Sales Process, Sales Management, Wireless, Telephony, New Business Development, Cold Calling, Cisco Technologies, MPLS
Education
Southern Illinois University, Carbondale 1989 — 1991
MS, Political Science
Marion High School
Brian Rieger's West Teleservices Experience 1997 - 2001
Job Client Technology Analyst at Mutual of Omaha
Industry Information Technology and Services
Experience
Mutual of Omaha Network SpecialistWaitt InteractiveAugust 2001 - May 2002
West Teleservices 1997 - 2001
Education
University of Nebraska-Lincoln 1989 — 1994
BS, Business Admin\MIS
Mutual of Omaha Network SpecialistWaitt InteractiveAugust 2001 - May 2002
West Teleservices 1997 - 2001
Education
University of Nebraska-Lincoln 1989 — 1994
BS, Business Admin\MIS
Roger Shortt Jr.'s West Teleservices Experience March 1999 - August 2004
Job Account Manager at The Lemmons Company
Industry Food & Beverages
Experience
The Lemmons Company November 2010 - Present
Advance Sales & Marketing July 2010 - January 2011
Keeth & Associates September 2004 - August 2010
West Teleservices March 1999 - August 2004
Education
University of Central Oklahoma 2000 — 2004
Liberal Arts, English
The Lemmons Company November 2010 - Present
Advance Sales & Marketing July 2010 - January 2011
Keeth & Associates September 2004 - August 2010
West Teleservices March 1999 - August 2004
Education
University of Central Oklahoma 2000 — 2004
Liberal Arts, English
Evelyn Anderson's West Teleservices Experience December 1999 - July 2000
Job Manager, Human Resources
Industry Pharmaceuticals
Experience
DPT Laboratories December 2009 - Present
DPT Laboratories May 2006 - November 2009
DPT Laboratories July 2000 - April 2006
West Teleservices December 1999 - July 2000
West Teleservices October 1998 - December 1999
The Mayline Company October 1996 - October 1998
Skills
Strategic Recruitment..., Talent Acquisition, Topgrading, Employee Relations..., Positive Employee..., Performance Management, Training Facilitation, Training Delivery, Talent Management, Compliance Oversight, Compliance..., Succession Planning, HRIS, Time Management, Employee Relations, Onboarding, Employee Engagement, Deferred Compensation, HR Policies, Labor Relations, Benefits Administration, Management
Education
Our Lady of the Lake University 2002 — 2004
Master of Business Administration (MBA)
Our Lady of the Lake University
Bachelor of Business Administration (BBA), Human Resources Management and Services
DPT Laboratories December 2009 - Present
DPT Laboratories May 2006 - November 2009
DPT Laboratories July 2000 - April 2006
West Teleservices December 1999 - July 2000
West Teleservices October 1998 - December 1999
The Mayline Company October 1996 - October 1998
Skills
Strategic Recruitment..., Talent Acquisition, Topgrading, Employee Relations..., Positive Employee..., Performance Management, Training Facilitation, Training Delivery, Talent Management, Compliance Oversight, Compliance..., Succession Planning, HRIS, Time Management, Employee Relations, Onboarding, Employee Engagement, Deferred Compensation, HR Policies, Labor Relations, Benefits Administration, Management
Education
Our Lady of the Lake University 2002 — 2004
Master of Business Administration (MBA)
Our Lady of the Lake University
Bachelor of Business Administration (BBA), Human Resources Management and Services
Penny Majeski's West Teleservices Experience May 2005 - Present
Job Vice President Human Resources Employee Relations at West Corporation
Industry Human Resources
Experience
West Corporation July 2012 - Present
West Teleservices May 2005 - Present
Omnium Worldwide, Inc. April 1998 - May 2005
Sitel 1993 - 1997
Skills
Employee Relations, Performance Management, Employee Benefits, Leadership Development, Recruiting, Succession Planning, Talent Management, Talent Acquisition, Coaching, Process Improvement, Team Building, Human Resources, Employee Engagement, Organizational..., Strategic Planning, Training, Call Center, HR Policies, Workforce Planning, Personnel Management, Benefits Administration, Vendor Management, Leadership, Hiring, Employee Training, Employment Law, EEO, Operations Management, Interviews, Call Centers, Onboarding, Conflict Resolution, PeopleSoft, Deferred Compensation, FMLA, HRIS, Applicant Tracking...
Education
Creighton University School of Law 2000 — 2005
JD, Law
West Corporation July 2012 - Present
West Teleservices May 2005 - Present
Omnium Worldwide, Inc. April 1998 - May 2005
Sitel 1993 - 1997
Skills
Employee Relations, Performance Management, Employee Benefits, Leadership Development, Recruiting, Succession Planning, Talent Management, Talent Acquisition, Coaching, Process Improvement, Team Building, Human Resources, Employee Engagement, Organizational..., Strategic Planning, Training, Call Center, HR Policies, Workforce Planning, Personnel Management, Benefits Administration, Vendor Management, Leadership, Hiring, Employee Training, Employment Law, EEO, Operations Management, Interviews, Call Centers, Onboarding, Conflict Resolution, PeopleSoft, Deferred Compensation, FMLA, HRIS, Applicant Tracking...
Education
Creighton University School of Law 2000 — 2005
JD, Law
Lamonica Spivey's West Teleservices Experience May 1997 - April 1998
Job Corporate Manager, Leadership Development at FMC Technologies
Industry Oil & Energy
Experience
FMC Technologies January 2015 - Present
FMC Technologies May 2010 - January 2015
FMC Technologies September 2007 - May 2010
Sara Lee March 2003 - August 2007
Hertz February 2000 - March 2003
West Teleservices May 1997 - April 1998
The Senior Bowl September 1995 - May 1997
Skills
Employee Relations, HRIS, Onboarding, Succession Planning, Deferred Compensation, Talent Management, Talent Acquisition, HR Policies, Performance Management, Benefits Administration, Human Resources, Recruiting, Employee Engagement, Applicant Tracking..., Personnel Management, Workforce Planning, Organizational..., FMLA, College Recruiting, New Hire Orientations
Education
Keller Graduate School of Management of DeVry University 2005 — 2007
MHR, Human Resource
University of South Alabama 1992 — 1996
BS, Business
University of Alabama 1989 — 1991
Accounting and Business/Management
FMC Technologies January 2015 - Present
FMC Technologies May 2010 - January 2015
FMC Technologies September 2007 - May 2010
Sara Lee March 2003 - August 2007
Hertz February 2000 - March 2003
West Teleservices May 1997 - April 1998
The Senior Bowl September 1995 - May 1997
Skills
Employee Relations, HRIS, Onboarding, Succession Planning, Deferred Compensation, Talent Management, Talent Acquisition, HR Policies, Performance Management, Benefits Administration, Human Resources, Recruiting, Employee Engagement, Applicant Tracking..., Personnel Management, Workforce Planning, Organizational..., FMLA, College Recruiting, New Hire Orientations
Education
Keller Graduate School of Management of DeVry University 2005 — 2007
MHR, Human Resource
University of South Alabama 1992 — 1996
BS, Business
University of Alabama 1989 — 1991
Accounting and Business/Management
Lois Galindo's West Teleservices Experience March 1995 - October 2003
Job Teacher Upward Bound Freshman English at University of Texas at El Paso
Industry Telecommunications
Experience
University of Texas at El Paso October 2013 - Present
A+ Markem June 2010 - Present
West Teleservices March 1995 - October 2003
Skills
Sales&Marketing, Customer Service, Process Improvement, Quality Assurance, Troubleshooting, Microsoft Office, Team Leadership, Team Building, Management, Call Quality, Call Center, Customer Satisfaction, Call Centers, Access, Training, Leadership, Data Analysis, Time Management, Microsoft Excel
Education
The University of Texas at El Paso 2008 — 2013
Master of Business Administration (M.B.A.) Spring 2013, Management
The University of Texas at El Paso 2008 — 2010
Bachelor of Arts (B.A.), Psychology
University of Texas at El Paso October 2013 - Present
A+ Markem June 2010 - Present
West Teleservices March 1995 - October 2003
Skills
Sales&Marketing, Customer Service, Process Improvement, Quality Assurance, Troubleshooting, Microsoft Office, Team Leadership, Team Building, Management, Call Quality, Call Center, Customer Satisfaction, Call Centers, Access, Training, Leadership, Data Analysis, Time Management, Microsoft Excel
Education
The University of Texas at El Paso 2008 — 2013
Master of Business Administration (M.B.A.) Spring 2013, Management
The University of Texas at El Paso 2008 — 2010
Bachelor of Arts (B.A.), Psychology
Jeff Kraatz's West Teleservices Experience May 1996 - December 1997
Job eBusiness System Consultant at Wells Fargo
Industry Retail
Experience
Wells Fargo February 2010 - Present
The Insource Group December 2008 - November 2009
HealthMarkets January 2007 - November 2008
Frito Lay April 2005 - January 2007
AT&T December 1997 - March 2005
West Teleservices May 1996 - December 1997
Education
Texas State University 1991 — 1996
Bachelor of Science, Computer Science
Wells Fargo February 2010 - Present
The Insource Group December 2008 - November 2009
HealthMarkets January 2007 - November 2008
Frito Lay April 2005 - January 2007
AT&T December 1997 - March 2005
West Teleservices May 1996 - December 1997
Education
Texas State University 1991 — 1996
Bachelor of Science, Computer Science
Dan LaConte's West Teleservices Experience 1997 - 1998
Job Healthcare Recruiter
Industry Human Resources
Experience
Oceans Healthcare July 2014 - April 2015
Nix Health Care System March 2014 - July 2014
Warm Springs - a subsidiary of Post Acute Medical February 2011 - November 2013
Zachry Industrial, Inc. May 2007 - September 2010
Kinetic Concepts, Inc. 2000 - 2007
ADT 1999 - 2000
West Teleservices 1997 - 1998
Ruppman 1991 - 1997
Skills
Sourcing, College Recruiting, Internet Recruiting, Screening Resumes, Corporate Recruiting, Applicant Tracking..., Job Postings, Job Fairs, Social Recruiting, Talent Acquisition, Interviewing Skills, Recruitment Advertising, Recruiting, Interviews, Screening, Training, Temporary Placement, Career Counseling, Leadership, Onboarding, New Hire Orientations, Workforce Planning, CRM, Technical Recruiting, Resume Writing, Human Resources
Education
Bradley University
Industrial Engineering
Oceans Healthcare July 2014 - April 2015
Nix Health Care System March 2014 - July 2014
Warm Springs - a subsidiary of Post Acute Medical February 2011 - November 2013
Zachry Industrial, Inc. May 2007 - September 2010
Kinetic Concepts, Inc. 2000 - 2007
ADT 1999 - 2000
West Teleservices 1997 - 1998
Ruppman 1991 - 1997
Skills
Sourcing, College Recruiting, Internet Recruiting, Screening Resumes, Corporate Recruiting, Applicant Tracking..., Job Postings, Job Fairs, Social Recruiting, Talent Acquisition, Interviewing Skills, Recruitment Advertising, Recruiting, Interviews, Screening, Training, Temporary Placement, Career Counseling, Leadership, Onboarding, New Hire Orientations, Workforce Planning, CRM, Technical Recruiting, Resume Writing, Human Resources
Education
Bradley University
Industrial Engineering
Philip Guraedy's West Teleservices Experience June 1995 - February 1997
Job Senior Consultant at Centroid Systems
Industry Information Technology and Services
Experience
Centroid Systems February 2012 - Present
Maxsys Solutions January 2011 - January 2012
HASI August 2010 - January 2011
Client Resources, Inc. December 2009 - August 2010
CurrencyLogix February 2008 - October 2009
Client Resources, Inc. September 2007 - February 2008
USSTRATCOM February 2005 - September 2007
First Data Corporation February 1997 - October 2004
West Teleservices June 1995 - February 1997
Cinnabon June 1994 - February 1995
Skills
Microsoft SQL Server, ASP.NET, C#, XML, SSIS, VB.NET, .NET, ASP, Web Services, Visual Studio, Databases, JavaScript, Requirements Analysis, Software Development, jQuery, CSS, Integration, HTML, AJAX, Web Applications, Programming, VBScript, Visual Basic, Data Warehousing, Access, SQL
Education
Bellevue UniversityOmaha/Nebraska
Bachelor of Science Program, Computer Information Systems Technology
Gateway Electronics Institute
Metropolitan Community College
Computer Science
Centroid Systems February 2012 - Present
Maxsys Solutions January 2011 - January 2012
HASI August 2010 - January 2011
Client Resources, Inc. December 2009 - August 2010
CurrencyLogix February 2008 - October 2009
Client Resources, Inc. September 2007 - February 2008
USSTRATCOM February 2005 - September 2007
First Data Corporation February 1997 - October 2004
West Teleservices June 1995 - February 1997
Cinnabon June 1994 - February 1995
Skills
Microsoft SQL Server, ASP.NET, C#, XML, SSIS, VB.NET, .NET, ASP, Web Services, Visual Studio, Databases, JavaScript, Requirements Analysis, Software Development, jQuery, CSS, Integration, HTML, AJAX, Web Applications, Programming, VBScript, Visual Basic, Data Warehousing, Access, SQL
Education
Bellevue UniversityOmaha/Nebraska
Bachelor of Science Program, Computer Information Systems Technology
Gateway Electronics Institute
Metropolitan Community College
Computer Science
Rose Vidal's West Teleservices Experience July 1996 - June 1998
Job B2B Virtual Sales at AT&T Mobility
Industry Telecommunications
Experience
AT&T Mobility Residential SalesSage TelecomJuly 2004 - May 2005
LTD Direct Marketing June 1998 - May 2004
West Teleservices July 1996 - June 1998
Education
University of Phoenix 2008 — 2009
Business
Palm Beach Community College 1989 — 1991
Music Education
University of Mount Union 1990 — 1990
Music Education
glades central high school 1985 — 1989
AT&T Mobility Residential SalesSage TelecomJuly 2004 - May 2005
LTD Direct Marketing June 1998 - May 2004
West Teleservices July 1996 - June 1998
Education
University of Phoenix 2008 — 2009
Business
Palm Beach Community College 1989 — 1991
Music Education
University of Mount Union 1990 — 1990
Music Education
glades central high school 1985 — 1989
Charity Taylor's West Teleservices Experience October 1998 - December 2004
Job Experienced Operations Executive
Industry Staffing and Recruiting
Experience
Medicus Healthcare Solutions March 2014 - Present
Signia Marketing April 2012 - March 2014
TMG Marketing July 2005 - December 2011
Chase Com January 2004 - July 2005
West Teleservices October 1998 - December 2004
DialAmerica Marketing 1994 - 1998
Skills
Call Center, Telecommunications, Quality Assurance, Budget, Operations Management, Workforce Management, Customer Satisfaction, BPO, Outsourcing, Recruiting, Budgets, Leadership, Vendor Management, Customer Service, CRM, Management, Sales Management, Sales Operations, Call Centers, Team Management, Training, Lead Generation, Telemarketing, Sales Process, Customer Experience, New Business Development, Strategy, Human Resources, Forecasting, Business Development, Customer Retention, Sales, Team Building, Coaching, Marketing, Account Management, Strategic Planning, Strategic Partnerships, Time Management, Inbound Marketing, Contact Centers, P, Executive Management, Direct Sales, Hiring, Direct Marketing, P&L Management, B2B, Salesforce.com, Team Leadership
Education
University of Central Oklahoma 1995 — 1999
Bachelors, Criminal Justice
Medicus Healthcare Solutions March 2014 - Present
Signia Marketing April 2012 - March 2014
TMG Marketing July 2005 - December 2011
Chase Com January 2004 - July 2005
West Teleservices October 1998 - December 2004
DialAmerica Marketing 1994 - 1998
Skills
Call Center, Telecommunications, Quality Assurance, Budget, Operations Management, Workforce Management, Customer Satisfaction, BPO, Outsourcing, Recruiting, Budgets, Leadership, Vendor Management, Customer Service, CRM, Management, Sales Management, Sales Operations, Call Centers, Team Management, Training, Lead Generation, Telemarketing, Sales Process, Customer Experience, New Business Development, Strategy, Human Resources, Forecasting, Business Development, Customer Retention, Sales, Team Building, Coaching, Marketing, Account Management, Strategic Planning, Strategic Partnerships, Time Management, Inbound Marketing, Contact Centers, P, Executive Management, Direct Sales, Hiring, Direct Marketing, P&L Management, B2B, Salesforce.com, Team Leadership
Education
University of Central Oklahoma 1995 — 1999
Bachelors, Criminal Justice
Mara McCoy's West Teleservices Experience March 2002 - August 2004
Job WW Online Store Readiness at Apple
Industry Computer Hardware
Experience
Apple September 2013 - Present
Apple October 2010 - September 2013
Apple Inc. 2007 - 2010
Apple Inc. 2005 - 2007
West Teleservices March 2002 - August 2004
Texas Tech University August 2000 - March 2002
Skills
Logistics, Project Planning, Project Coordination, Project Execution, Project Implementation, Customer Service, Customer Relations, RMA, Carrier Relations, Shipping/receiving, Cross-functional..., Process Improvement, Process Management, Team Building, Coaching, Editing, Journalism, Keynote, Team Leadership, Microsoft Office, Program Management, Operations Management, SAP, Troubleshooting, Project Management, Customer Satisfaction, Sales Management, Strategy, Leadership, Call Centers, Sales Operations, Retail, Sales, Public Relations
Education
Texas Tech University 2000 — 2002
Journalism - Print
Apple September 2013 - Present
Apple October 2010 - September 2013
Apple Inc. 2007 - 2010
Apple Inc. 2005 - 2007
West Teleservices March 2002 - August 2004
Texas Tech University August 2000 - March 2002
Skills
Logistics, Project Planning, Project Coordination, Project Execution, Project Implementation, Customer Service, Customer Relations, RMA, Carrier Relations, Shipping/receiving, Cross-functional..., Process Improvement, Process Management, Team Building, Coaching, Editing, Journalism, Keynote, Team Leadership, Microsoft Office, Program Management, Operations Management, SAP, Troubleshooting, Project Management, Customer Satisfaction, Sales Management, Strategy, Leadership, Call Centers, Sales Operations, Retail, Sales, Public Relations
Education
Texas Tech University 2000 — 2002
Journalism - Print
Sandra M. McGruder's West Teleservices Experience January 2000 - January 2001
Job Sole Proprietor at Phenomenal Ladies Promotions
Industry Human Resources
Experience
Phenomenal Ladies Promotions April 2012 - Present
Frazee Recruit/BCBSLA Temp January 2010 - Present
Savage Life Entertainment January 2010 - Present
ASTRUM HEARING SOLUTIONS, LLC – January 2009 - Present
CONVERGYS CORPORATION January 2001 - January 2008
West Teleservices January 2000 - January 2001
Mervyns January 1998 - January 2000
Education
Our Lady of the Lake College 2013 — 2016
Bachelor's Degree, Nursing Science
Delta College 1999 — 2000
Certification, Certified Nursing Assistant
Delta College of Arts & Technology 1999 — 2000
Certification, Certified Nursing Assistant, B
Phenomenal Ladies Promotions April 2012 - Present
Frazee Recruit/BCBSLA Temp January 2010 - Present
Savage Life Entertainment January 2010 - Present
ASTRUM HEARING SOLUTIONS, LLC – January 2009 - Present
CONVERGYS CORPORATION January 2001 - January 2008
West Teleservices January 2000 - January 2001
Mervyns January 1998 - January 2000
Education
Our Lady of the Lake College 2013 — 2016
Bachelor's Degree, Nursing Science
Delta College 1999 — 2000
Certification, Certified Nursing Assistant
Delta College of Arts & Technology 1999 — 2000
Certification, Certified Nursing Assistant, B
Amanda Boyer's West Teleservices Experience September 2011 - November 2011
Job IT, Finance, and Office Professional
Industry Hospital & Health Care
Experience
Mary Kay Inc. February 2012 - Present
Molina Healthcare November 2011 - Present
SCRAPS (Spokane County Regional Animal Prot Serv) May 2011 - Present
West Teleservices September 2011 - November 2011
The Boeing Company July 2007 - August 2011
Purrfect Pals September 2010 - January 2011
New Life Church 2005 - 2010
The Boeing Company June 2005 - June 2007
The Boeing Company May 2003 - June 2005
Skills
Project Management, Configuration Management, Budgets, Integration, Process Improvement, MS Project, Change Management, Testing, Windows, Microsoft Office, Microsoft Excel, Customer Service, Outlook, SharePoint, Social Networking
Education
University of Idaho 2000 — 2004
BS Business, Accounting, Information Systems
Renton Technical College
Medical Office Certificate
Mary Kay Inc. February 2012 - Present
Molina Healthcare November 2011 - Present
SCRAPS (Spokane County Regional Animal Prot Serv) May 2011 - Present
West Teleservices September 2011 - November 2011
The Boeing Company July 2007 - August 2011
Purrfect Pals September 2010 - January 2011
New Life Church 2005 - 2010
The Boeing Company June 2005 - June 2007
The Boeing Company May 2003 - June 2005
Skills
Project Management, Configuration Management, Budgets, Integration, Process Improvement, MS Project, Change Management, Testing, Windows, Microsoft Office, Microsoft Excel, Customer Service, Outlook, SharePoint, Social Networking
Education
University of Idaho 2000 — 2004
BS Business, Accounting, Information Systems
Renton Technical College
Medical Office Certificate
Alphonse Arceneaux's West Teleservices Experience March 2001 - April 2003
Job QA Tester at Electronic Arts
Industry Computer Games
Experience
Electronic Arts May 2013 - November 2013
Walmart September 2012 - March 2013
Home July 2011 - September 2012
UPS December 2011 - December 2011
Convergys April 2011 - July 2011
Papa Johns September 2010 - May 2011
Domino's Pizza February 2004 - August 2010
Penn National Gaming May 2002 - June 2003
West Teleservices March 2001 - April 2003
Argosy Casino January 2000 - January 2001
Skills
Cashiering, Labor Control, Food Preparation, Bartending, Cooking, Data Entry, Food, Phone Etiquette, Process Scheduler, Food & Beverage, Customer Satisfaction, Microsoft Office, Cash Register
Education
Louisiana State University and Agricultural and Mechanical College 1993 — 2007
Bachelor of General Studies, General Studies
Electronic Arts May 2013 - November 2013
Walmart September 2012 - March 2013
Home July 2011 - September 2012
UPS December 2011 - December 2011
Convergys April 2011 - July 2011
Papa Johns September 2010 - May 2011
Domino's Pizza February 2004 - August 2010
Penn National Gaming May 2002 - June 2003
West Teleservices March 2001 - April 2003
Argosy Casino January 2000 - January 2001
Skills
Cashiering, Labor Control, Food Preparation, Bartending, Cooking, Data Entry, Food, Phone Etiquette, Process Scheduler, Food & Beverage, Customer Satisfaction, Microsoft Office, Cash Register
Education
Louisiana State University and Agricultural and Mechanical College 1993 — 2007
Bachelor of General Studies, General Studies
Keynon Jones's West Teleservices Experience August 2002 - August 2005
Job
Industry
Experience
DIRECTV, Inc August 2005 - January 2012
DIRECTV August 2002 - January 2012
West Teleservices August 2002 - August 2005
West Teleservices August 2002 - August 2005
Skills
Training, Technical Support, Customer Retention, Call Centers, Policy, Performance Management, Process Improvement, Customer Experience, Employee Relations, Leadership Development, Outlook, PeopleSoft, Microsoft Office, Project Management, Coaching, Employee Training, Instructor-led Training, Visio, Troubleshooting, Interviews, Public Speaking, Data Entry, Onboarding, PowerPoint, Organizational..., Conflict Resolution, New Hire Orientations, Business Analysis, Call Center, Customer Service, Human Resources, Leadership, Management, Microsoft Excel, Quality Assurance, Recruiting, Talent Management, Team Building, Team Leadership, Training Delivery, Vendor Management
Education
Alabama A&M University 1998 — 2008
B.S, Management Information Systems
Alabama Agricultural and Mechanical University 1997 — 2008
B.S., Management Information Systems
DIRECTV, Inc August 2005 - January 2012
DIRECTV August 2002 - January 2012
West Teleservices August 2002 - August 2005
West Teleservices August 2002 - August 2005
Skills
Training, Technical Support, Customer Retention, Call Centers, Policy, Performance Management, Process Improvement, Customer Experience, Employee Relations, Leadership Development, Outlook, PeopleSoft, Microsoft Office, Project Management, Coaching, Employee Training, Instructor-led Training, Visio, Troubleshooting, Interviews, Public Speaking, Data Entry, Onboarding, PowerPoint, Organizational..., Conflict Resolution, New Hire Orientations, Business Analysis, Call Center, Customer Service, Human Resources, Leadership, Management, Microsoft Excel, Quality Assurance, Recruiting, Talent Management, Team Building, Team Leadership, Training Delivery, Vendor Management
Education
Alabama A&M University 1998 — 2008
B.S, Management Information Systems
Alabama Agricultural and Mechanical University 1997 — 2008
B.S., Management Information Systems
Scott Kowal's West Teleservices Experience January 1998 - July 2000
Job Senior Oracle DBA at UMB Bank
Industry Information Technology and Services
Experience
UMB Bank July 2015 - Present
DigitalGlobe July 2014 - July 2015
Ink-Link March 2014 - May 2014
Sabre Inc. August 2005 - February 2014
SHAZAM Network - ITS, Inc. January 2005 - July 2005
Various Consulting Opportunities 2003 - November 2004
Sprint July 2000 - 2003
West Teleservices January 1998 - July 2000
Rockwell International April 1997 - December 1997
US West October 1995 - April 1997
Skills
SQL, Data Warehousing, Unix, Agile Methodologies, Databases, Disaster Recovery, Enterprise Architecture, Software Development, High Availability, Requirements Analysis, C, HP, Consulting, Oracle, PL/SQL, ETL, Unix Shell Scripting, Analysis, Performance Tuning, SDLC, Data Modeling, Linux
Education
Creighton University 1987 — 1991
Bachelor of Applied Science (B.A.Sc.), Mathematics and Computer Science
UMB Bank July 2015 - Present
DigitalGlobe July 2014 - July 2015
Ink-Link March 2014 - May 2014
Sabre Inc. August 2005 - February 2014
SHAZAM Network - ITS, Inc. January 2005 - July 2005
Various Consulting Opportunities 2003 - November 2004
Sprint July 2000 - 2003
West Teleservices January 1998 - July 2000
Rockwell International April 1997 - December 1997
US West October 1995 - April 1997
Skills
SQL, Data Warehousing, Unix, Agile Methodologies, Databases, Disaster Recovery, Enterprise Architecture, Software Development, High Availability, Requirements Analysis, C, HP, Consulting, Oracle, PL/SQL, ETL, Unix Shell Scripting, Analysis, Performance Tuning, SDLC, Data Modeling, Linux
Education
Creighton University 1987 — 1991
Bachelor of Applied Science (B.A.Sc.), Mathematics and Computer Science
Rose Vidal's West Teleservices Experience July 1996 - June 1998
Job Student Assistant at Center for English Language Programs
Industry Retail
Experience
Young Living Essential Oils July 2012 - December 2013
Accutrack Services January 2013 - August 2013
AT&T Mobility May 2003 - February 2012
Sage Telecom February 2002 - May 2003
LTD Direct Marketing June 1997 - February 2002
West Teleservices July 1996 - June 1998
Skills
Customer Service, Sales, Sales Management, Call Center, Customer Satisfaction, Account Management, Team Building, Customer Retention, Coaching, Marketing, Retail, Microsoft Excel, Strategic Planning, Microsoft Office, Outlook, Team Leadership, Telecommunications, Negotiation, Training, Direct Sales, Leadership, Call Centers
Education
New Mexico State University 2013 — 2015
Anthropology
Anamarc College-El Paso 2012 — 2013
Medical Insurance Coding Specialist/Coder
University Of Phoenix-Online Campus 2008 — 2009
Associate of Science (A.S.), Business Administration and Management, General
Mount Union College 1990 — 1990
Music Teacher Education
Palm Beach Community College 1989 — 1990
Music Teacher Education
Glades Central High School 1985 — 1989
Diploma
Young Living Essential Oils July 2012 - December 2013
Accutrack Services January 2013 - August 2013
AT&T Mobility May 2003 - February 2012
Sage Telecom February 2002 - May 2003
LTD Direct Marketing June 1997 - February 2002
West Teleservices July 1996 - June 1998
Skills
Customer Service, Sales, Sales Management, Call Center, Customer Satisfaction, Account Management, Team Building, Customer Retention, Coaching, Marketing, Retail, Microsoft Excel, Strategic Planning, Microsoft Office, Outlook, Team Leadership, Telecommunications, Negotiation, Training, Direct Sales, Leadership, Call Centers
Education
New Mexico State University 2013 — 2015
Anthropology
Anamarc College-El Paso 2012 — 2013
Medical Insurance Coding Specialist/Coder
University Of Phoenix-Online Campus 2008 — 2009
Associate of Science (A.S.), Business Administration and Management, General
Mount Union College 1990 — 1990
Music Teacher Education
Palm Beach Community College 1989 — 1990
Music Teacher Education
Glades Central High School 1985 — 1989
Diploma
Dr. Carmen N Posey, MBA DM's West Teleservices Experience June 1999 - June 2003
Job Scholar, Practitioner, and Leader
Industry Management Consulting
Experience
The Coca-Cola Company November 2014 - Present
U.S. Small Business Administration June 2012 - Present
University of Phoenix Alumni Association October 2009 - Present
Randstad/ Coca-Cola Refreshments March 2014 - October 2014
Verizon Wireless June 2006 - February 2009
Georgia Power Company March 2005 - June 2006
Cingular Wireless June 2003 - March 2005
West Teleservices June 1999 - June 2003
East Baton Rouge Parish School Board September 2001 - December 2002
Skills
Consulting, Technical Support, Customer Service, Telecommunications, Call Center, Customer Satisfaction, Customer Support, File Management, Troubleshooting, Outlook, Software Documentation, Lotus Notes, Government, Networking, Salesforce.com, Customer Retention, Team Leadership, Conflict Resolution, Coaching, Microsoft Office, Customer Experience, Program Management, PowerPoint, Leadership Development, Project Planning, Administrative..., Organization, Operations Management, Strategic Planning, Data Entry, Data Analysis, Performance Management, CRM, Workshop Facilitation, Policy, Business Process..., Employee Training, Management Consulting, Customer Service..., Call Centers, Sales, Team Building, Time Management, Research, Change Management, Social Networking, Microsoft Excel, Microsoft Word, Higher Education, Social Media
Education
University of Phoenix 2008 — 2013
Doctorate, Management in Organizational Leadership (DM)
University of Phoenix 2005 — 2007
MBA/PA, Business Administration/Public Administration
Nicholls State University 1996 — 2000
BA, Government
Nicholls State University 1996 — 1998
AS, Criminal Justice
The Coca-Cola Company November 2014 - Present
U.S. Small Business Administration June 2012 - Present
University of Phoenix Alumni Association October 2009 - Present
Randstad/ Coca-Cola Refreshments March 2014 - October 2014
Verizon Wireless June 2006 - February 2009
Georgia Power Company March 2005 - June 2006
Cingular Wireless June 2003 - March 2005
West Teleservices June 1999 - June 2003
East Baton Rouge Parish School Board September 2001 - December 2002
Skills
Consulting, Technical Support, Customer Service, Telecommunications, Call Center, Customer Satisfaction, Customer Support, File Management, Troubleshooting, Outlook, Software Documentation, Lotus Notes, Government, Networking, Salesforce.com, Customer Retention, Team Leadership, Conflict Resolution, Coaching, Microsoft Office, Customer Experience, Program Management, PowerPoint, Leadership Development, Project Planning, Administrative..., Organization, Operations Management, Strategic Planning, Data Entry, Data Analysis, Performance Management, CRM, Workshop Facilitation, Policy, Business Process..., Employee Training, Management Consulting, Customer Service..., Call Centers, Sales, Team Building, Time Management, Research, Change Management, Social Networking, Microsoft Excel, Microsoft Word, Higher Education, Social Media
Education
University of Phoenix 2008 — 2013
Doctorate, Management in Organizational Leadership (DM)
University of Phoenix 2005 — 2007
MBA/PA, Business Administration/Public Administration
Nicholls State University 1996 — 2000
BA, Government
Nicholls State University 1996 — 1998
AS, Criminal Justice
Holly McGinnis's West Teleservices Experience October 2004 - April 2008
Job Operations Supervisor at VXI Global Solutions, Inc
Industry Telecommunications
Experience
VXI Global Solutions, Inc April 2012 - Present
Universal Development June 2011 - October 2011
West Teleservices October 2004 - April 2008
MCI Corporation November 1998 - May 2004
Skills
Microsoft Office, Windows, Phone Etiquette, Customer Service, Outlook, Scheduling, Excel, Word
Education
Colorado Technical University 2006 — 2007
Associate of Science, Accounting
Bethal High School 1997 — 1998
General
James Madison High School 1994 — 1997
General Studies
VXI Global Solutions, Inc April 2012 - Present
Universal Development June 2011 - October 2011
West Teleservices October 2004 - April 2008
MCI Corporation November 1998 - May 2004
Skills
Microsoft Office, Windows, Phone Etiquette, Customer Service, Outlook, Scheduling, Excel, Word
Education
Colorado Technical University 2006 — 2007
Associate of Science, Accounting
Bethal High School 1997 — 1998
General
James Madison High School 1994 — 1997
General Studies
Elaine Mahon's West Teleservices Experience May 2002 - April 2003
Job Senior Associate
Industry Financial Services
Experience
JPMorgan Chase & Co. January 2015 - Present
Virtus Partners, LLC January 2014 - January 2015
Virtus Partners, LLC October 2012 - January 2014
Markit September 2007 - October 2012
New York Life Insurance Company June 2007 - September 2007
Convergys 2005 - 2007
West Teleservices May 2002 - April 2003
Skills
Data Reconciliation, Requirements Analysis, Data Analysis, Portfolio Management, Quality Assurance, Relationship Management, Problem Solving, Strategic Thinking, Key Metrics, Business Analysis, Training, Synthesizing, CLO, Hedge Funds, Broker-Dealer, Buy-side, Fund Administration, Software Asset..., Process Improvement, Bloomberg, Equities, Structured Finance, Management, Sales, Trading, Fixed Income, Derivatives, Asset Management, Financial Services
Education
Texas Tech University - Rawls College of Business 2005 — 2007
MBA, General Business
University of Tennessee College of Law 2004 — 2005
Law
Texas Tech University 2002 — 2004
BA, English
JPMorgan Chase & Co. January 2015 - Present
Virtus Partners, LLC January 2014 - January 2015
Virtus Partners, LLC October 2012 - January 2014
Markit September 2007 - October 2012
New York Life Insurance Company June 2007 - September 2007
Convergys 2005 - 2007
West Teleservices May 2002 - April 2003
Skills
Data Reconciliation, Requirements Analysis, Data Analysis, Portfolio Management, Quality Assurance, Relationship Management, Problem Solving, Strategic Thinking, Key Metrics, Business Analysis, Training, Synthesizing, CLO, Hedge Funds, Broker-Dealer, Buy-side, Fund Administration, Software Asset..., Process Improvement, Bloomberg, Equities, Structured Finance, Management, Sales, Trading, Fixed Income, Derivatives, Asset Management, Financial Services
Education
Texas Tech University - Rawls College of Business 2005 — 2007
MBA, General Business
University of Tennessee College of Law 2004 — 2005
Law
Texas Tech University 2002 — 2004
BA, English
Bradley Schuerman's West Teleservices Experience March 1996 - May 1998
Job Technical Project Manager at Cerner Corporation
Industry Information Technology and Services
Experience
Cerner Corporation November 2010 - Present
Cerner Corporation September 2007 - November 2010
Cerner Corporation June 1999 - September 2007
Cerner Corporation September 1998 - June 1999
Sharp Professional Services May 1998 - September 1998
West Teleservices March 1996 - May 1998
Education
Creighton University 1991 — 1996
BS, Computer Science
Cerner Corporation November 2010 - Present
Cerner Corporation September 2007 - November 2010
Cerner Corporation June 1999 - September 2007
Cerner Corporation September 1998 - June 1999
Sharp Professional Services May 1998 - September 1998
West Teleservices March 1996 - May 1998
Education
Creighton University 1991 — 1996
BS, Computer Science
jennifer goins's West Teleservices Experience 1996 - 1998
Job Program Manager at Coconino County Community Services
Industry Government Administration
Experience
Coconino County Community Services August 2011 - Present
Automatd Document Solutions 2009 - 2011
Prudential Preferred Properties 2007 - 2009
Fulton County DFCS 2005 - 2006
State of Georgia Revenue Maximization 2004 - 2005
VA DSS Child Support Enforcement 2000 - 2001
Hampton DSS 1997 - 2000
West Teleservices 1996 - 1998
AAFES 1989 - 1991
Education
Bethel
Hampton University
Rasmussen College-Florida
University of Phoenix
Coconino County Community Services August 2011 - Present
Automatd Document Solutions 2009 - 2011
Prudential Preferred Properties 2007 - 2009
Fulton County DFCS 2005 - 2006
State of Georgia Revenue Maximization 2004 - 2005
VA DSS Child Support Enforcement 2000 - 2001
Hampton DSS 1997 - 2000
West Teleservices 1996 - 1998
AAFES 1989 - 1991
Education
Bethel
Hampton University
Rasmussen College-Florida
University of Phoenix
Wes Ivers's West Teleservices Experience June 2008 - August 2009
Job Student at Spokane Falls Community College
Industry Consumer Services
Experience
Sykes October 2010 - August 2011
West Teleservices June 2008 - August 2009
Education
Spokane Falls Community College 2011 — 2012
AA, General
University of Puget Sound 2003 — 2004
Sykes October 2010 - August 2011
West Teleservices June 2008 - August 2009
Education
Spokane Falls Community College 2011 — 2012
AA, General
University of Puget Sound 2003 — 2004
peter getter's West Teleservices Experience 2005 - 2009
Job student at Rock Valley College
Industry Telecommunications
Experience
Rock Valley College January 2010 - Present
West Teleservices 2005 - 2009
Education
Rock Valley College 2010 — 2012
Medical Office Assistant/Specialist
Rock Valley College January 2010 - Present
West Teleservices 2005 - 2009
Education
Rock Valley College 2010 — 2012
Medical Office Assistant/Specialist
Marc Barrett's West Teleservices Experience June 1998 - March 2001
Job Batcher at Marianna Industries
Industry Cosmetics
Experience
Marianna Industries November 2005 - Present
Majors Plastics August 2002 - October 2005
West Teleservices June 1998 - March 2001
Skills
Computer Programming, Manufacturing, Quality Assurance, Machinery, Inventory Management, Microsoft Office, Customer Service, Microsoft Word, Computer Hardware, Windows, Troubleshooting
Education
Iowa State University 2001 — 2005
Bachelor of Arts (B.A.), Political Science
Iowa Western Community College 1987 — 1988
Associate of Applied Science, Electronics Engineering Technology
Marianna Industries November 2005 - Present
Majors Plastics August 2002 - October 2005
West Teleservices June 1998 - March 2001
Skills
Computer Programming, Manufacturing, Quality Assurance, Machinery, Inventory Management, Microsoft Office, Customer Service, Microsoft Word, Computer Hardware, Windows, Troubleshooting
Education
Iowa State University 2001 — 2005
Bachelor of Arts (B.A.), Political Science
Iowa Western Community College 1987 — 1988
Associate of Applied Science, Electronics Engineering Technology
Paul Bunting's West Teleservices Experience October 1991 - May 1996
Job Vice President, Customer Care at PAETEC
Industry Telecommunications
Experience
PAETEC May 1996 - Present
West Teleservices October 1991 - May 1996
Education
Spring Hill College 1982 — 1986
Bachelor of Science (BS), Business Administration and Management, General
PAETEC May 1996 - Present
West Teleservices October 1991 - May 1996
Education
Spring Hill College 1982 — 1986
Bachelor of Science (BS), Business Administration and Management, General
Natalie Wiltz's West Teleservices Experience January 1999 - March 1999
Job Case Manager
Industry Consumer Services
Experience
DNA Services of America May 2013 - Present
American Eagle Airlines February 2013 - May 2013
Lafayette Parish School Board October 2011 - May 2012
Cajundome September 1997 - May 2012
The English Department at The Univ. of La. @ Lafayette August 2009 - March 2011
Nucomm International September 2006 - July 2008
Various temporary staffing agencies May 2004 - November 2005
Marine Corps Community Services September 2003 - November 2003
Stuller, Inc. September 2000 - May 2003
West Teleservices January 1999 - March 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Internet, Email, Outlook, typing 40wpm, filing, Scanners, Shredding, Receptionist Duties, Telephone, Administrative..., General Office Skills, Telemarketing, Cashiering, Cashiers, Customer Service
Education
University of Louisiana at Lafayette
Bachelors, General Studies, 2.82
DNA Services of America May 2013 - Present
American Eagle Airlines February 2013 - May 2013
Lafayette Parish School Board October 2011 - May 2012
Cajundome September 1997 - May 2012
The English Department at The Univ. of La. @ Lafayette August 2009 - March 2011
Nucomm International September 2006 - July 2008
Various temporary staffing agencies May 2004 - November 2005
Marine Corps Community Services September 2003 - November 2003
Stuller, Inc. September 2000 - May 2003
West Teleservices January 1999 - March 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Internet, Email, Outlook, typing 40wpm, filing, Scanners, Shredding, Receptionist Duties, Telephone, Administrative..., General Office Skills, Telemarketing, Cashiering, Cashiers, Customer Service
Education
University of Louisiana at Lafayette
Bachelors, General Studies, 2.82
Becky Headley's West Teleservices Experience 1998 - 2001
Job Club President, coach, & referee at Southeast Soccer Club
Industry Sports
Experience
Southeast Soccer Club 2006 - Present
POPS Place 2001 - 2004
West Teleservices 1998 - 2001
Education
Bellevue University 1994 — 1998
Bachelor of Arts (BA), Psychology
Southeast Soccer Club 2006 - Present
POPS Place 2001 - 2004
West Teleservices 1998 - 2001
Education
Bellevue University 1994 — 1998
Bachelor of Arts (BA), Psychology
Kedra Acadia)'s West Teleservices Experience February 1999 - July 2002
Job CHILD WELFARE SPECIALIST 2 at STATE OF LOUISINAN DEPARTMENT OF CHILDREN AND FAMILY SERVICES
Industry Government Relations
Experience
STATE OF LOUISINAN DEPARTMENT OF CHILDREN AND FAMILY SERVICES August 2006 - Present
Stuller, Inc. February 2003 - August 2006
West Teleservices February 1999 - July 2002
Education
University of Louisiana at Lafayette 1998 — 2006
Bachelor's degree, CHILD AND FAMILY STUDIES
STATE OF LOUISINAN DEPARTMENT OF CHILDREN AND FAMILY SERVICES August 2006 - Present
Stuller, Inc. February 2003 - August 2006
West Teleservices February 1999 - July 2002
Education
University of Louisiana at Lafayette 1998 — 2006
Bachelor's degree, CHILD AND FAMILY STUDIES
Temilko McCullough's West Teleservices Experience 2005 - 2009
Job Telecommunications Professional
Industry Hospital & Health Care
Experience
West Teleservices 2005 - 2009
Skills
Customer Service, Call Centers, Microsoft Office, Team Leadership, Troubleshooting, Customer Satisfaction, Sales, Microsoft Excel, PowerPoint
Education
Bryant & Stratton College 2013 — 2015
Medical Administrative/Executive Assistant and Medical Secretary
Bryant & Stratton College - Virginia Beach 2013 — 2015
Associate’s Degree, Health Information/Medical Records Administration/Administrator
West Teleservices 2005 - 2009
Skills
Customer Service, Call Centers, Microsoft Office, Team Leadership, Troubleshooting, Customer Satisfaction, Sales, Microsoft Excel, PowerPoint
Education
Bryant & Stratton College 2013 — 2015
Medical Administrative/Executive Assistant and Medical Secretary
Bryant & Stratton College - Virginia Beach 2013 — 2015
Associate’s Degree, Health Information/Medical Records Administration/Administrator
Aimee Sobinski's West Teleservices Experience September 2008 - July 2011
Job Administrative Director at LearningRx Pensacola
Industry Education Management
Experience
LearningRx Pensacola January 2013 - Present
McGraw Insurance Services September 2012 - January 2013
West Teleservices September 2008 - July 2011
ING Financial Partners March 2006 - May 2008
ING June 2004 - March 2006
Skills
Customer Service, Training, Microsoft Office, Data Entry, Time Management, Leadership, Microsoft Excel, PowerPoint, Microsoft Word, Customer Satisfaction, Outlook, Photography
Education
University of West Florida 2011 — 2015
General Business and Psychology
Asnuntuck Community College 2003 — 2004
Associate's degree, General Studies
Bay Path College 2002 — 2003
Psychology
LearningRx Pensacola January 2013 - Present
McGraw Insurance Services September 2012 - January 2013
West Teleservices September 2008 - July 2011
ING Financial Partners March 2006 - May 2008
ING June 2004 - March 2006
Skills
Customer Service, Training, Microsoft Office, Data Entry, Time Management, Leadership, Microsoft Excel, PowerPoint, Microsoft Word, Customer Satisfaction, Outlook, Photography
Education
University of West Florida 2011 — 2015
General Business and Psychology
Asnuntuck Community College 2003 — 2004
Associate's degree, General Studies
Bay Path College 2002 — 2003
Psychology
Crystal Dupont's West Teleservices Experience December 2007 - March 2013
Job Sales Director at Refrigeration Gaskets of Texas
Industry Machinery
Experience
Refrigeration Gaskets of Texas April 2014 - Present
West Teleservices December 2007 - March 2013
Just Energy May 2010 - March 2011
Hewlett-Packard February 2008 - August 2009
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership
Education
Houston Community College 2013 — 2015
Associates of Applied Science, Process Technology
Houston Community College 2013 — 2015
Associate's Of Applied Science, Process Technology
Refrigeration Gaskets of Texas April 2014 - Present
West Teleservices December 2007 - March 2013
Just Energy May 2010 - March 2011
Hewlett-Packard February 2008 - August 2009
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership
Education
Houston Community College 2013 — 2015
Associates of Applied Science, Process Technology
Houston Community College 2013 — 2015
Associate's Of Applied Science, Process Technology
julianne adams's West Teleservices Experience October 1998 - February 2001
Job Student at University of Phoenix
Industry
Experience
University of Phoenix May 2014 - Present
West Teleservices October 1998 - February 2001
Skills
Microsoft Excel, Customer Service, Research, Public Speaking
Education
University of Phoenix 2014 — 2016
University of Phoenix May 2014 - Present
West Teleservices October 1998 - February 2001
Skills
Microsoft Excel, Customer Service, Research, Public Speaking
Education
University of Phoenix 2014 — 2016
Verizon Wireless
Verizon
Sprint
Motorola
Sprint Nextel
CenturyLink
Verizon Business
Nokia