Windham Professionals
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Windham Professionals Employees
Shiseido July 2013 - Present
Windham Professionals June 2012 - July 2013
Official Sun Tan City August 2011 - June 2012
GC Services February 2011 - August 2011
Belk June 2003 - January 2011
Skills
Customer Service..., Development of..., Manage Client..., Project Management, Project Planning, Social Networking, Sales Management, Sales Operations, Customer Satisfaction, Sales, Account Management, Customer Retention, Inventory Management, Merchandising, Microsoft Excel, Retail, Team Building, Customer Service, Microsoft Office
Education
National University 2012 — 2015
Master of Science (MS), Organizational Leadership
National University 2006 — 2010
BS, Sociology
University of Tennessee-Knoxville 2003 — 2006
Art History
New England Carpenters Benefit Funds March 2014 - Present
Comcast October 2009 - September 2013
Windham Professionals October 2005 - September 2009
Demoulas Supermarket August 2003 - September 2005
Skills
Microsoft Office, Customer Service, Product Marketing, Microsoft Excel, Microsoft Word, Telecommunications, Salesforce.com
Education
University of Massachusetts Lowell 2005 — 2011
Bachelor, Criminal Justice
Northern Essex Community College 2001 — 2003
Associate, Paralegal
G/O Digital June 2015 - Present
Windham Professionals January 2014 - January 2015
Barrett & Stokely, Inc. September 2013 - December 2013
Kroger December 2012 - February 2013
Apple June 2012 - August 2012
The Owens Group January 2012 - June 2012
Skills
Merchandising, Customer Service, PowerPoint, Marketing Communications, Writing, Public Speaking, Apple Macintosh, Sales, Social Media, Team Building, Mac, Marketing, Leadership, Advertising, Newsletters, Public Relations, Social Networking, Social Media Marketing, Microsoft Office, Event Planning
Education
McMicken College of Arts and Sciences 2009 — 2013
Bachelor of Arts, Communication
University of Cincinnati 2009 — 2013
Bachelor of Arts, Communication, Journalism
Windham Professionals July 2011 - October 2012
Wilson Farms May 2007 - June 2011
Education
National Tractor Trailer School Inc-Buffalo 2012 — 2013
Commercial Drivers License, Advanced Tractor Trailer Driving Program
Kenmore West High School 1998 — 2002
General
SAHM March 2005 - Present
Windham Professionals June 2002 - March 2005
Viewcom, Inc November 2000 - February 2002
Viewcom, Inc 2000 - 2002
Best Buy July 1999 - January 2001
Skills
Word, Customer Service, Excel, Customer Relations, Access, Microsoft Word, PowerPoint, Microsoft Excel, Project Management, Management, Telephone Skills, Microsoft Office, Sales, Outlook, Data Entry, Windows, Leadership
Education
Mount Washington College 1997 — 1999
Associates Degree, Business Science
Windham Professionals 2014 - Present
CSS Corp 2014 - 2014
Convergys 2008 - 2014
Amdocs, Inc. 2002 - 2008
Xchange Applications 2000 - 2002
Parametric Technology 1999 - 2000
United States Marine Corps 1983 - 1999
Skills
Leadership, SaaS, Salesforce.com, Negotiation, Professional Services, Management, Enterprise Software, BPO, Risk Management, Customer Satisfaction, Product Management, Cloud Computing, Solution Selling, Outsourcing, Account Management, CRM, Selling, Strategic Partnerships, Strategy, Business Development, Analytics, Strategic Leadership, Customer Service, Team Building, English, Sales
Education
Bridgewater State University 1990 — 1993
Bachelors, Criminology/Aviation Science
Bridgewater State University
Zientek Realty April 2014 - Present
Lincare Holdings, Inc December 2011 - Present
West Asset Management November 2010 - July 2011
Windham Professionals January 2009 - October 2010
Pioneer Credit Recovery January 2007 - October 2008
Marco's Pizza and Subs of Arcade June 2003 - January 2007
Skills
Proficient in Microsoft..., FACS, CRS, U.S. Department of..., Microsoft Office, Rehabilitation, Documentation, Credit, Excel, Management, Training, Portfolio Management, Accounts Payable, Spreadsheets, Policy, Loans, Call Centers, Accounts Receivable, Leadership, Software Documentation, Customer Service, Microsoft Excel, Process Improvement, Team Building
Education
Cusack Center 2013 — 2014
Real Estate Appraisal
Genesee Community College 2013 — 2014
Business Administration, Business, Math, Computer Science
State University of New York College at Fredonia 2004 — 2005
Geology, Chemistry, Adolescent Education
Calero Software, LLC December 2013 - Present
Windstream Communications April 2013 - December 2013
Windham Professionals June 2011 - June 2012
Matrix Business Technologies January 2005 - October 2011
Global Crossing January 2000 - January 2005
Combined Life Insurance January 1991 - January 2000
McDonald's January 1981 - January 1990
Skills
Management, Sales Process, Sales, Contract Negotiation, Customer Service, Customer Satisfaction, Troubleshooting, Managed Services, Account Management, CRM, Telecommunications
Education
Genesee Community College 1981 — 1984
Business, Business
Business Occupational Center 1979 — 1981
Business Degree Diploma, Business/Secretarial Science
Scripps Networks Interactive November 2014 - Present
Scripps Networks Interactive September 2013 - November 2014
Windham Professionals February 2012 - September 2013
Marriott International May 2010 - February 2012
GC Services May 1999 - June 2007
Skills
Workday, Human Resources, Employee Benefits, Training, Recruiting, Process Improvement, Time Management, Administration, Personnel Management, Performance Management, New Hire Orientations, Management, Administrative..., Team Building, HRIS, Benefits Administration, Customer Service, Leadership, PeopleSoft, Spreadsheets, ADP Payroll, Accounts Payable, Employee Relations, Microsoft Office, Microsoft Excel, Employee Training, Accounts Receivable, Microsoft Word, PowerPoint, Applicant Tracking..., Call Centers, SharePoint, ADP HRB, ADP E-Time, PayEx, Onboarding, Jobscience, I-9 Compliance, Brivo, e-QIP
Education
Pellissippi State Community College
Business Administration and Management, General
LGC April 2014 - Present
LGC Genomics October 2012 - September 2014
Windham Professionals December 2011 - June 2012
Lonza September 2010 - October 2011
Nestle USA August 2009 - August 2010
Skills
Quality Control, Quality Assurance, Software Documentation, Process Improvement, Medical Devices, Microsoft Office, Microsoft Excel, Data Analysis, Research, Leadership, PowerPoint, Customer Service, GMP, HPLC, Sop, Product Development, Biotechnology, Biochemistry, Lifesciences, Sales, Molecular Biology, PCR, Public Speaking, Laboratory, Microsoft Word, Analysis, Social Media, Pharmaceutical Industry, Management, Life Sciences, SOP
Education
DePauw University 2004 — 2008
Bachelor's, Biology
Snider High School 2000 — 2004
Academic Honors Diploma
Windham Professionals 2014 - Present
Convergys 2008 - 2014
Convergys 2007 - 2008
Convergys 2005 - 2007
Convergys 2001 - 2004
Convergys 1999 - 2001
Convergys 1998 - 1999
MATRIXX Marketing 1996 - 1997
MATRIXX Marketing 1995 - 1996
Procter & Gamble 1990 - 1995
Education
Bentley University
MBA, International Business
Harvard Business School
Executive Education
Northeastern University
Bachelor's Degree, Business Mgm't
Northwestern University - Kellogg School of Management
Executive Education
Dynamics Research June 2010 - April 2011
Novell May 2010 - June 2010
Dynamics Research Corporation September 2009 - February 2010
RSA The Security Division of EMC July 2008 - September 2008
Market-Vantage LLC September 2006 - January 2007
Mount Wachusett Community College May 2006 - September 2006
Windham Professionals May 2005 - May 2006
Skills
HRIS, Recruiting, Temporary Placement, Applicant Tracking..., New Hire Orientations, SEO, ADP Payroll, Web Analytics, Software Documentation
Education
Fitchburg State University 2006 — 2008
Bachelors of Science, Psychology
Middlesex Community College 2003 — 2005
Criminal Justice
University of Massachusetts Lowell 2002 — 2003
Business
Gibson, Dunn & Crutcher LLP July 2015 - Present
Windham Professionals May 2014 - July 2015
Jack & Jacksons March 2014 - September 2014
Social Boston Sports May 2013 - September 2013
Windham Professionals May 2011 - August 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Marketing, Event Planning, Fundraising, Nonprofits, Facebook, Research, Volunteer Management, Public Speaking, Social Media, PowerPoint, Community Outreach, Social Networking, Editing, Data Entry, Event Management, Microsoft SharePoint
Education
Bentley University 2012 — 2015
Bachelor’s Degree, Information Design and Corporate Communication [Public Relations] Minor in Public Policy, Graduated
Northeastern University
EDMC June 2014 - Present
Windham Professionals January 2014 - Present
Shauna DeGrave Photography April 2012 - Present
HSBC December 2012 - April 2013
Bank of America June 2010 - November 2012
Skills
Credit, Loans, Mortgage Lending, Credit Risk, Mortgage Banking, Retail Banking, Banking, Call Centers, Coaching, Consumer Lending, Customer Service, Financial Risk, Leadership, Microsoft Office, Project Management
Education
Continental School of Beauty Culture-West Seneca 2013 — 2014
Canon McMillan High School
Amica Mutual Insurance February 2015 - Present
PC Connection, Inc. April 2014 - August 2014
Windham Professionals February 2013 - April 2014
Ate Doors Down 2011 - 2012
Workplace Benefit Solutions, LLC May 2011 - August 2011
WHHI-TV June 2010 - August 2010
Skills
Account Management, Call Centers, Customer Service, Data Entry, Direct Sales, Editing, Management, Sales, Sales Management, Salesforce.com, Solution Selling, Time Management
Education
Keene State College 2008 — 2011
Communications
The University of Connecticut 2005 — 2006
Undeclared, Core Classes
Yahoo August 2013 - Present
Greystone Alliance January 2013 - August 2013
Snelling Staffing August 2012 - December 2012
Upstate New York Transplant Services (UNYTS) January 2012 - April 2012
Windham Professionals January 2010 - February 2012
iQor July 2007 - December 2010
American Greetings February 2003 - November 2006
Skills
Interviewed, hired, and..., Excellent management..., Processed shipping and..., Developed employee..., Submitted payroll for..., Attended Career Fair to..., Payroll, Interviews, Human Resources, Recruiting, Customer Service, Sales, Account Management, Public Relations
Education
Bryant and Stratton College-Southtowns 2012 — 2013
Bachelors Degree in Business Concentration in Human Resources, Business Administration and Management, General
Bryant & Stratton College - Southtowns 2010 — 2012
Associate of Science (AS), Business Administration and Management, General
Windham Professionals July 2010 - Present
Northland Group 2009 - 2010
Allied Interstate 1987 - 2009
US Army, Intelligence and Security Command 1977 - 1987
Skills
Executive Management, Call Center, Account Management, Team Building, Process Improvement, Risk Management, Call Centers, Management, Strategic Planning, Leadership, Credit, Outsourcing, Training, Business Development, Vendor Management, Operations Management, Financial Services, Sales Management, Forecasting, Customer Retention, CRM, Credit Cards, Banking, Business Strategy, Debt Management, Start-ups, Salesforce.com, Finance, Portfolio Management
Education
University of Minnesota-Twin Cities
American History (United States)
Aviva Labs May 2015 - Present
Preferred Financial Services Inc. March 2015 - April 2015
Viking Cruises February 2014 - March 2015
The Law Firm of Richard J. Boudreau and Associates April 2012 - April 2013
Windham Professionals January 2008 - April 2012
Straumann December 2005 - September 2007
iBasis September 2003 - May 2004
Qualxserv February 2002 - August 2003
Skills
Account Management, Management, CRM, Customer Service, Telecommunications, Managed Services, Team Leadership, Data Center, Strategic Planning, Project Management, Team Building, Negotiation, Social Media, Microsoft Office, New Business Development, Solution Selling, Call Centers, Team Management, Customer Satisfaction, Start-ups, Lead Generation, Outsourcing, Sales Operations, Training, Process Improvement, Leadership
Education
Northern Essex Community College 2012 — 2014
Computer and Information Sciences and Support Services
Mount Ida College 1994 — 1995
Design and Visual Communications, General
Microbac Laboratories, Inc. September 2012 - Present
Windham Professionals January 2010 - September 2011
JCPenney June 2007 - January 2011
Skills
Microbiology, Analysis, Microsoft Office, Microsoft Excel, Microsoft Word, Laboratory, Accounts Payable, Customer Service
Education
Kaplan University-Davenport Campus 2014 — 2016
Master of Public Health (M.P.H.)
The University of Tennessee at Knoxville 2005 — 2011
BS, Microbiology
GS Holdings September 2014 - Present
Astronics December 2013 - September 2014
Windham Professionals November 2011 - December 2013
Southern Tier Agency November 2004 - November 2011
Adelphia January 2001 - November 2004
Skills
Active Directory, Windows Server, Servers, Troubleshooting, Technical Support, Networking, Hardware, Network Administration, Network Security, Switches, System Administration, VPN, Windows, Software Installation, DNS, DHCP, Network Installation, Asterisk, Security, Microsoft SQL Server, Cisco Routers, Windows and Linux..., Network installation..., Asterisk PBX..., Cisco IOS, Microsoft Exchange, SharePoint, SharePoint Server, SharePoint Designer, VMware, VMware Infrastructure, VMware vSphere, VMware ESX, Hyper-V, Enterprise Storage, pfSense, MySQL, Squid, PHP, JavaScript, Graphic Design
Education
Erie Community College 2003 — 2006
Associate in Applied Science, Computer Information Systems
UnitedHealth Group October 2013 - Present
The CCS Companies 2007 - 2012
Barlo Vision 2006 - 2007
NTI Data Products 2005 - 2006
Windham Professionals 2004 - 2005
The Law Offices of Richard J Boudreau 2001 - 2004
Future Electronics 1997 - 2001
Skills
Collections/Customer..., Client Liason and..., Sales and Collections..., Negotiations, Employee Relations, Policy Introduction and..., Management, Negotiation, Customer Service, Account Management, New Business Development, Sales, Skip Tracing, Customer Satisfaction, Strategic Planning, Operations Management, Call Centers, Coaching, Risk Management, Process Improvement, Banking, Insurance, Credit, Performance Management, Business Development, Team Building, Finance, Microsoft Office, Mergers & Acquisitions, Forecasting, Analysis, Loans, Portfolio Management, Leadership, Outlook, Vendor Management, Team Leadership, Credit Analysis, Training, Executive Management, Financial Analysis, Accounts Receivable, Loss Mitigation, Business Analysis, Recruiting, Sales Management, Customer Retention, Time Management, Credit Cards, Budgets
Education
Newbury College 1994 — 1998
Associate of Arts (AA), Business Administration and Management, General, 3.7
Huntington National Bank December 2014 - Present
Seven Step RPO December 2014 - Present
National Telecommuting Institute February 2014 - October 2014
National Telecommuting Institute August 2013 - February 2014
Windham Professionals February 2013 - August 2013
HubSpot July 2012 - October 2012
American Conversational English February 2010 - June 2012
Helpful Hands Every Event Assistance June 2006 - February 2010
Skills
Customer Service, Social Media Marketing, Public Speaking, Editing, Research, Marketing, Collections, Confidentiality, Conflict Transformation, Training & Development, Empowerment, Sustainability..., Teaching, English, International Relations, Writing, Selling
Education
University of North Carolina Greensboro 2011 — 2013
MA
University of Massachusetts Dartmouth 2009 — 2010
University of Massachusetts Boston 2006 — 2009
Oxford University 2008 — 2008
Bachelor of Science Courses
North Shore Community College 2005 — 2006
Beverly High School 2001 — 2005
Windham Professionals May 1994 - Present
Capital Credit Corporation December 1989 - April 1994
Internal Revenue Service January 1971 - September 1988
Skills
Call Center, Accounts Receivable, Debt Settlement, Credit, Risk Management, Operations Management, Skip Tracing, Forecasting, Portfolio Management, Team Building, Account Management, Customer Service, Negotiation, Strategic Planning, Process Improvement, Microsoft Excel, Credit Analysis, Microsoft Word, Analysis, Microsoft Office, Team Leadership, Call Centers, Loans, Financial Analysis, Debt Management, Loss Mitigation, Credit Cards, Accounting, Finance, Executive Management, Banking
Education
Northern Essex Community College 1973 — 1975
Business
Jeanne D'Arc Credit Union June 2015 - Present
Windham Professionals July 2012 - June 2015
William Raveis Mortgage Co July 2010 - July 2012
Beaver Run Condos 1999 - 2010
Enterprise Bank February 2004 - May 2007
Enterprise Bank March 1997 - February 2004
Skills
Proficient in..., Loans, Mortgage Lending, Credit, Loan Origination, Banking, Portfolio Management, Customer Service, Financial Services, USDA, Sales, Residential Mortgages, Refinance, Commercial Banking, Small Business Lending, Mortgage Banking, FHA
Education
Northeastern University 2004 — 2006
Bachelors, Management
Avon November 2014 - Present
Windham Professionals June 2014 - Present
Easter Seals NH June 2013 - June 2014
Home Healthcare Provider May 2009 - June 2013
OneMain Financial May 2000 - December 2009
Landscapes by Michael Leroux & Son April 1999 - August 2009
Skills
Sales, Business Development, Cold Calling, Marketing, Customer Service, Public Speaking, Coaching, Team Building, Customer Satisfaction, Social Networking, Account Management, Qualifying Prospects, Telemarketing, Direct Sales, Sales Management, New Business Development, Sales Process, B2B, Negotiation, Microsoft Office, Social Media, Time Management, Personal Care, Call Centers, Branch Management, Coarching
Education
Southern New Hampshire University 2001 — 2002
Coursework in Business Management.
Hesser College 1999 — 2001
Associate's degree, Business Science, 3.4
Central High School 1972 — 1976
Ny Life September 2015 - Present
Windham Professionals April 2005 - January 2015
Skills
Accounts Receivable, Banking, Call Centers, Credit, Credit Analysis, Credit Cards, Credit Risk, Debt Management, Debt Settlement, FDCPA, Financial Analysis, Forecasting, Loss Mitigation, Loans, Portfolio Management, Predictive Dialers, Process Improvement, Risk Management, Skip Tracing, Student Loans
Education
Curry College 1999 — 2001
Business Administration and Management, General
Why Not Lease It November 2011 - January 2014
Delta Management August 2010 - March 2011
Windham Professionals April 2008 - July 2010
Babies R Us June 2004 - August 2008
Education
Hesston College 2011 — 2018
Pinkerton Academy 2001 — 2005
Dynamic Performers July 2014 - Present
Shelby County Schools July 2014 - Present
Jackson Hewitt Tax Service December 2009 - Present
Windham Professionals July 2012 - May 2013
Xerox Services April 2010 - April 2012
Skills
Non-profits, Event Planning, Public Speaking, Customer Service, Microsoft Office, Research, Social Media, Fundraising, Microsoft Word, PowerPoint, Microsoft Excel, Outlook, Community Outreach, Strategic Planning, Team Building, Higher Education, Coaching, Training, Sales, Public Relations, Marketing, Social Media Marketing, Leadership Development, Management, Staff Development, Social Networking, Nonprofits
Education
Belmont University 2010 — 2012
Master of Education (M.Ed.), Non-Profit/Public/Organizational Management, 3.6
Jackson State University 2005 — 2009
Bachelor of Science (B.S.), Public Relations, Marketing, 3.0
The Student Loan Experts February 2011 - Present
Preferred Financial Services May 2010 - February 2011
The CCS Companies September 2008 - May 2010
Windham Professionals March 2006 - April 2008
Education
Northeastern University
Southern New Hampshire University August 2015 - Present
Southern New Hampshire University September 2013 - August 2015
Windham Professionals August 2011 - September 2013
Keene State College August 2010 - May 2011
Keene State College January 2008 - May 2011
The Bedford Village Inn May 2010 - September 2010
Keene State College August 2009 - May 2010
Skills
Leadership, Time Management
Education
Southern New Hampshire University 2014 — 2016
Master of Science (MS), Data Analytics
Keene State College 2007 — 2011
BA, Mathematics, Statistics, Management
Delta Management Associates Inc November 2013 - Present
Delta Management Associates May 2010 - November 2013
Windham Professionals February 2009 - July 2009
Windham Professionals June 2007 - February 2009
Stanley Supply & Services 2005 - 2006
Skills
Customer Service, Word, Employee Relations, Microsoft Office, Excel, Organizational..., Leadership Development, Team Building, Training & Development, RFP preparation, Sales, Microsoft Excel, Call Centers, Employee Training
Education
Becker College
June 30, 2014 ConsolidatorCollege Lending SolutionsJanuary 2012 - June 2014
Windham Professionals July 2006 - September 2010
Tennessee Maytag & Furniture January 1970 - January 1983
Skills
Banking, Time Management, Team Building, Program Management, Microsoft Office, Microsoft Word, Social Media, Credit Analysis, Risk Management, Credit Cards, Credit, Call Center
Education
University of Massachusetts, Amherst 1967 — 1969
none
Warren High School 1964 — 1967
College Preparatoy
Credit Adjustments Inc. January 2012 - Present
Windham Professionals May 2009 - September 2011
Southfield Food Co-op October 2001 - February 2009
New Morning School August 2003 - June 2006
USN Communications November 1996 - November 1998
Allnet/Frontier Communications May 1994 - October 1996
Sullivan Corporation November 1992 - May 1994
Jostens Learning May 1991 - October 1992
Skills
Customer Service, Strategic Planning, Team Building, Operations Management, Microsoft Office, Sales, Credit, Business Development, Loans, Sales Management, Social Media, Forecasting, Coaching, Call Center, Executive Management, Start-ups, Business Strategy, Call Centers, Project Management, New Business Development, Small Business, Sales Operations, Management, Training, Marketing Strategy, Selling, Leadership
Education
Central Michigan University 1989 — 1990
BSinBA, Marketing
Wayne State University 1987 — 1989
Marketing
Northwestern University 1986 — 1987
CGS Administrators, LLC September 2015 - Present
Windham Professionals October 2014 - December 2014
Windham Professionals, Inc. October 2014 - December 2014
Goodwill Industries of Middle Tennessee September 2012 - September 2014
United Record Pressing, LLC October 2011 - March 2012
Electrolux Home Products February 2008 - March 2009
Skills
Call Centers, Customer Service, Team Building, Microsoft Excel, Leadership, Accounts Receivable, Time Management, Microsoft Office, Strategic Planning, Finance, Financial Analysis, Data Entry, Microsoft Word, Typing, Answering Phones, Question Answering
Education
Ashford University 2015 — 2019
Bachelor's Degree, Health/Health Care Administration/Management, Human Resource Management
Springfield High School 1985 — 1989
High School Diploma, General Studies
Windham Professionals August 2009 - Present
Skills
Microsoft Excel, Team Building, Leadership
Education
Boston University 2014 — 2016
Bachelor's degree, Management Studies
Massasoit Community College 2007 — 2010
Associate's Degree, Accounting
ConServe September 2010 - Present
ConServe Fairport June 2011 - October 2012
ConServe April 2012 - September 2012
ConServe August 2010 - June 2011
NCO Financial Services May 2009 - February 2010
Windham Professionals February 2009 - April 2009
iQor September 2006 - January 2009
utilityaccounts.com May 2005 - May 2006
Skills
Self Starter, Articulate Presenter, Information Gathering, Training, Negotiation, Data Entry, Skip Tracing, Customer Service, Customer Satisfaction, Outlook, Performance Management, Coaching, Call Center, Recruiting, Team Building, PowerPoint, Instructional Design, Call Centers, Leadership, Credit
Education
Canisius College 2001 — 2002
Digital Media Arts
Park School of Buffalo 1994 — 1996
General Studies
Nardin Academy 1992 — 1994
General Studies
Enterprise Recovery Systems, Inc. ® June 2014 - Present
Windham Professionals August 2002 - May 2014
Pices 2001 - 2002
Graphic Color Corporation March 1995 - September 2000
Barco Graphics 1993 - 1995
Dennison Mfg Co 1973 - 1992
Skills
Management, Marketing, Sales, New Business Development, Program Management, Forecasting, Analysis, Entrepreneurship, Account Management, Salesforce.com, Credit, Credit Cards
Education
Dean College 1984 — 1986
Rhode Island School of Design 1971 — 1973
Graphic Design
OLP
T-Mobile February 2014 - Present
Account Discovery Systems, LLC October 2013 - February 2014
Weinberg Campus April 2013 - July 2013
First Niagara Bank March 2012 - April 2013
Windham Professionals May 2011 - June 2012
Skills
Customer Satisfaction, Loans, Telephone Skills, Computers, Communication, Customer Service, Customer Experience, Customer Oriented, Foreign Languages, Phone Skills, Answering Phones, Finacial, Financial Services, Data Analysis, Accurate Data Entry, Online Data Entry, Microsoft Office, Microsoft Excel, Medical Billing, Billing Systems, Sales, Direct Sales, Cellular Communications, Telecommunications, Mortgage Lending, Mortgage Banking, Residential Mortgages, Mortgage Servicing
Education
Canisius College 2009 — 2011
Bachelor of Arts (B.A.), Psychology
Erie Community College 2006 — 2008
Associate of Arts (A.A.), Social Sciences; Humanities; Liberal Arts
Alaska Air national guard December 2012 - April 2014
AnswerNet July 2012 - December 2012
Delta Management Associates December 2011 - July 2012
Massachusetts Air national guard May 2010 - May 2011
Sather Air Force Base July 2010 - March 2011
Hillsborough County D.O.C July 2009 - June 2010
Massachusetts Air national guard November 2008 - June 2009
Credit Collection Services May 2008 - November 2008
U.S Air force October 2007 - April 2008
Windham Professionals September 2006 - September 2007
Skills
Military, Military Operations, Security Clearance, DoD, Force Protection, National Security, Operational Planning, Defense, Emergency Management, Computer Proficiency, Outdoors, Combat Lifesaver, Weapons Training, Dispatchers, Mobile Patrol, Report Writing, Organization, Customer Service, Third Party Collections, Financial Structuring, Microsoft Office, Microsoft Excel, Microsoft Word, Financial Services
Education
Community College of the Air Force 2007 — 2013
Applied Sciences, Criminal Justice/Police Science, Completion of technical training
Pinkerton Academy 2002 — 2006
High School, General/Automotive
Southern New Hampshire University
Bachelor of Business Administration / Applied science criminal justice, Human Resources Management and Services, 3.1 GPA
Injured Workers Pharmacy October 2012 - Present
Injured Workers Pharmacy December 2011 - October 2012
Injured Workers Pharmacy December 2010 - December 2011
Sequest Healthcare Billing October 2009 - December 2010
Hill Associates June 2009 - October 2009
Hill Associates June 2008 - June 2009
Hill Associates November 2007 - May 2008
Hill Associates January 2005 - October 2007
Windham Professionals July 2004 - December 2004
Hair N' The Works February 1998 - July 2004
Skills
Training, Employee Training
Education
Northern Essex Community College 2002 — 2008
Associate's degree, Business/Commerce, General
Windham Professionals July 2012 - Present
Select Hosting Inc. February 2012 - July 2012
Kraft Sports Group August 2010 - January 2012
Connected Data Systems January 1997 - August 2010
Filene's - May Company May 1985 - January 1997
Education
Castleton State College
Bachelor of Science, Marketing/Management
Ware High School
Windham Professionals November 2014 - Present
Vitalize Consulting Solutions December 2011 - October 2014
Brickstone Properties February 2010 - January 2011
Cadec Global July 2007 - January 2010
KEMA December 2005 - July 2007
GN Netcom April 2004 - December 2005
Farley's Restaurant October 2002 - May 2004
Exec Admin positions earlier in my career August 1985 - August 2002
Skills
Office Management, PowerPoint, Microsoft Office, Account Management, Administrative..., Budgets, Management, Process Improvement, Marketing, Microsoft Excel, Administrative..., Administration
Education
University of Massachusetts Lowell 1984 — 1986
Business Management
Spiliotis Events January 2011 - Present
McLean Communicarions May 2002 - March 2013
Neighborhood News May 2001 - May 2002
Windham Professionals November 1999 - July 2000
Skills
Event Planning, Event Management, Corporate Events, Live Events
Education
Wedding Planning Institute/ Northern Essex 2009 — 2009
Certificate, Wedding Planning
Merrimack College 1994 — 1999
BS, Business Administration
Southern New Hampshire University
MBA
NewSpace Global June 2012 - Present
Appgravity, Inc. March 2012 - Present
Virtual Iris Studios, Inc. December 2003 - September 2012
Cash Federal, Inc. January 2009 - December 2011
Pacific Loan Processors, Inc. February 1999 - January 2008
ALL Student Loan January 1997 - January 1999
Windham Professionals January 1993 - December 1996
Skills
Business Development, Operations Management, Business Strategy, Marketing, Strategic Planning, New Business Development, Sales, Team Building, Sales Management, Public Speaking
Education
Union College 1986 — 1990
Bachelor of Science
Evanston Township 1982 — 1986
Credit Adjustments, Inc. June 2014 - Present
Windham Professionals November 2013 - Present
Casey Durgin Photography May 2012 - Present
Windham Professionals November 2013 - June 2014
Pentucket Medical Associates September 2001 - May 2003
dr kotsios January 1999 - September 2001
Skills
Photography, Image Editing, Digital Photography, Wedding Photography, Event Photography, Portrait Photography, Social Media Marketing, Portraits, Social Media, Photoshop, Graphic Design, Social Networking, Lightroom, Weddings, Illustrator
Education
Middlesex Community College 2000 — 2002
liberal arts
Northern Essex Community College
Windham Professionals March 2014 - Present
Iqor March 2013 - March 2014
Leone's Building Service December 2012 - March 2013
National Recoveries Inc. August 2010 - December 2012
Skills
Loans, Call Centers, Credit, BPO, Financial Analysis, Risk Management, Outsourcing, Process Improvement, Banking, MIS, Vendor Management, Customer Service, Finance, Financial Modeling, Portfolio Management
Education
Anoka Ramsey Community College 2009 — 2010
English Language and Literature, General
University of Wisconsin-Superior 2006 — 2008
Business/Corporate Communications
Allied Government Solutions, Inc. February 2015 - Present
Internal Revenue Service November 2012 - February 2015
Windham Professionals 2008 - 2012
Valley Medical June 2002 - September 2004
RiverWoods at Exeter March 1998 - August 2002
Skills
Microsoft Excel, Microsoft Word, Data Entry, Customer Service, Interviews, Outlook, Microsoft Office, Telephone Skills, Faxing, Prism, Photo Editing, Mail Sorting, Bulk Mailing, Mail Screening, Copying, Scanners, US Passport, Administrative..., Time Management
Education
North Shore Community College
Photography
Northern Essex Community College
Timberlane Regional
Barton Associates June 2013 - March 2014
NSI, Inc. June 2012 - June 2013
Windham Professionals May 2010 - May 2012
ITV Direct March 2008 - April 2010
Skills
Advanced Computer..., Microsoft Word, Access,..., Quickbooks Pro, Salesforce, Linked In,..., Accounting, Financial Analysis, Financial Reporting, Financial Accounting, Microsoft Excel, Accounts Payable, Account Reconciliation, Accounts Receivable, Tax, Microsoft Office, General Ledger, Budgets, Microsoft Word, Payroll, Strategic Financial..., Customer Service, PowerPoint, Finance, QuickBooks, Sales
Education
Salem State University 2009 — 2012
Bachelor's degree, Accounting and Finance
North Shore Community College 2006 — 2009
Associate's degree, Business Administration and Management, General
Novant Health April 2014 - Present
First Tennessee Bank March 2014 - April 2014
Self-Employed August 2013 - March 2014
First Baptist Church Powell 2011 - 2014
Windham Professionals May 2012 - July 2013
GC Services October 2011 - May 2012
First Baptist Church Powell August 2011 - December 2011
21st Mortgage May 2007 - October 2011
United Baptist Church May 2007 - September 2007
O'Neal Steel 2003 - 2007
Skills
Inventory Management, Word, PowerPoint, Data Entry, Windows, Accounts Receivable, Social Networking, Leadership, Customer Service, Public Speaking, Microsoft Office, Microsoft Word, PC Troubleshooting, Java, HTML, Outlook, Blogging, Debt Resolution, Data Analysis, Event Planning, Logistics, Finance, Microsoft Excel, Employee Training, Training, Time Management, WordPress, Community Outreach, Children's Ministry, Christian Apologetics, Expository Preaching, Bible teaching, Management, Leadership Development, Budgets, Team Leadership, Sales, Teaching, Strategic Planning, Cold Calling, Coaching, Account Management, Marketing, Social Media, Recruiting
Education
Crown College of the Bible 2002 — 2007
BBS, Pastoral Ministry
International ALERT Academy 2000 — 2001
Organizational Leadership
Liberty University
M. Div. (began), Pastoral
SkyBlue Solar April 2015 - Present
Corinthian College July 2013 - September 2014
ITT Technical Institute March 2009 - March 2012
Windham Professionals March 2008 - March 2009
Student Funding Services August 2005 - December 2007
American Collegiate Financial Services June 2003 - July 2005
Skills
Group Presentations, Staff Management, Training & Development, Teamwork, Customer Service, Problem Solving, Loan Origination, Government Loans, Loan Refinancing, MS Office, Cultural Awareness, Cultural Diversity, Loan Processing, Employee Training, Presentations, Team Building, Training, Process Improvement, Management, Leadership, Public Speaking, Program Management, Project Management, Student Financial Aid, Time Management, Analysis, System Administration, Customer Satisfaction, Sales, Marketing, Internal Audit, Software Documentation, Call Centers, Data Analysis, Project Planning, Financial Analysis, Team Leadership, Staff Development, Business Process..., Risk Management, Admissions, Microsoft Office, Higher Education, Leadership Development, PowerPoint, Adult Education, Interviews, Retaining Customers, Coaching, CampusVue
Education
St. Petersburg College 2015 — 2016
LINCS Supply Chain Management Program, Logistics, Materials, and Supply Chain Management
ITT Technical Institute 2010 — 2013
Bachelor of Science (B.S.), Project Management
Portfolio Recovery Associates, Inc. January 2013 - December 2013
Windham Professionals March 2012 - December 2012
Ford Motor Credit Company March 1994 - March 2011
Ford Motor Credit Company September 2006 - September 2007
Ford Motor Credit Company September 1998 - September 1999
Skills
Workforce Management, Loan Origination, Loan Servicing, Microsoft Excel, Access, Credit Analysis, Relationship Management, Training, Skip Tracing, Leadership, Finance, Credit, Management, Loans, Risk Management
Education
Portland State University 1990 — 1994
BS, Psychology
University of Alaska Anchorage 1989 — 1991
Associate of Arts (AA), Accounting
Windham Professionals October 2014 - Present
Windham Professionals November 2013 - September 2014
Law Offices of Berman and Rabin October 2010 - September 2013
Convergys ARM - Encore RMI August 2002 - September 2010
McCoy Productions September 1999 - September 2002
Skills
Vendor Management, Call Center, Operations Management, Collections, Accounts Receivable, Credit, Performance Management, Team Building, Business Process..., Debt Management, Business Analysis, Debt Settlement, Analysis, Team Leadership, Credit Cards, Operational Streamlining, Financial Services, Call Centers, Sales, Workforce Management, Outlook, Skip Tracing, Negotiation, Management, Banking, Coaching, Leadership, Access, Strategy, Team Management, Portfolio Management, Time Management, Credit Risk, Accounting, Microsoft Excel, Recruiting, Executive Management, Loans, Sales Management
Education
University of Missouri-Kansas City 2007 — 2008
Master, Business - Leadership
University of Missouri-Kansas City 2002 — 2003
Bachelor of Science (B.S.), Business Administration and Management, General
Johnson County Community College 2000 — 2002
Associate of Arts (A.A.)
Shawnee Mission North
High school diploma
TSI - A Transworld Systems Company September 2014 - Present
J.C. Christensen & Associates, Inc. (JCC) April 2013 - September 2014
Windham Professionals November 2009 - April 2013
Southwest All Stars, Inc. May 2003 - June 2011
AllianceOne Receivables Management Inc. January 2006 - November 2008
iQor June 2003 - January 2006
Thomson Reuters December 2002 - June 2003
New Horizons Computer Learning Center May 2002 - December 2002
Skills
Account Management, Business Development, Strategic Planning, Forecasting, Sales, New Business Development, Team Building, Customer Service, Salesforce.com, Management, CRM, Finance, Business Strategy, Budgets, Leadership, Negotiation, Risk Management, Executive Management, Credit, Outsourcing, Solution Selling, Business Analysis, Sales Management, Contract Negotiation, Project Management, Program Management, Marketing, Training, Coaching, Process Improvement, Analysis, Start-ups, Financial Analysis, Sales Process, Operations Management, Customer Retention, Selling, Banking, Direct Sales, Lead Generation, Business Process..., Credit Cards, Team Leadership, Financial Services, Portfolio Management, Insurance, Strategy, Customer Satisfaction, Recruiting, Customer Experience
Education
Augsburg College 2009 — 2011
MBA, Master's of Business Administration
University of Wisconsin-River Falls 1997 — 2002
B.S., Marketing Communications/English
Windham Professionals September 2014 - Present
TripAdvisor August 2013 - September 2014
Public Consulting Group March 2008 - July 2013
Vantage Deluxe World Travel 2006 - 2007
Bingham McCutchen 2001 - 2006
NewsEdge 1995 - 2001
Individual Inc. 1995 - 2000
Massachusetts General Hospital 1987 - 1995
Skills
Disaster Recovery, Management, IT Management, Call Center, Cloud Computing, Call Centers, Team Leadership, SaaS, Project Management, Security, Customer Service, Visio, Account Management, Microsoft SQL Server, Telecommunications, SDLC, Agile Methodologies, Process Improvement, Vendor Management, Networking, Data Center, Troubleshooting, Servers, VMware, VoIP, IP, Cross-functional Team..., MPLS, Avaya, Integration, IT Strategy, Information Technology, Cisco Technologies, ITIL, System Administration, Microsoft Exchange, Virtualization, VPN, SharePoint, IT Service Management
Education
Rivier College 1992 — 1994
Bachelor of Arts Program, Business Administration
Diablo Valley College 1981 — 1983
Associate of Arts Program, Business Administration
Windham Professionals Inc. January 2015 - Present
Windham Professionals September 2011 - Present
Cross Current Health Care January 2011 - Present
Windham Professionals August 2009 - Present
North America Construction Co., Inc. June 2009 - September 2010
The Tanning Factory of WNY., Inc June 2008 - June 2009
Pioneer Credit Recovery June 2007 - June 2008
Sallie Mae Corporation 2007 - 2008
Pioneer Credit Recovery June 2006 - June 2007
Pioneer Credit Recovery 2005 - 2006
Skills
Process Improvement, Information Security, Risk Management, Software Documentation, Call Center, Disaster Recovery, FISMA, Customer Service, Project Management, Vendor Management, Team Building, Microsoft Office, Leadership, Active Directory, Call Centers, Training, Windows, Management, Troubleshooting, Strategic Planning, Security, Quality Assurance, Policy, Business Analysis, Operations Management, SharePoint, Networking, Change Management, Team Leadership, Access, Program Management, Employee Training, System Administration, Account Management, Recruiting, Analysis
Education
Robert Allen Institute 2007 — 2007
Certificate, Real Estate
Bryant and Stratton College 1982 — 1984
Associates, Computer Programming
Windham Professionals Inc. May 2015 - Present
Windham Professionals December 1999 - April 2015
Skills
Call Centers, Risk Management, Skip Tracing, Credit Cards, Credit, Accounts Receivable, Customer Service, Call Center, Leadership
Education
Northeastern University 1994 — 1995
Master's degree, Criminology
The University of Memphis 1990 — 1994
Bachelor’s Degree, Criminal Justice and Psychology
Cathedral High School 1986 — 1990
High School
F. H. Cann & Associates, Inc. February 2015 - Present
Windham Professionals October 2011 - January 2015
By Appointment Only, Inc. (BAO) May 2014 - July 2014
The CCS Companies June 2008 - October 2010
Skills
Customer Service, Credit, Account Management, Sales, Call Center, Microsoft Excel, Credit Analysis, Microsoft Office, Negotiation, Customer Satisfaction, Forecasting, Skip Tracing, Team Leadership, Coaching, Default, Microsoft Word, PowerPoint, Data Entry, FDCPA, Social Networking, Pricing, Call Centers, Accounts Receivable, Analysis, Outlook, Market Research, Project Management, Data Analysis, Administration
Education
Bay Path University 2015 — 2016
Associate’s Degree, Legal Assistant/Paralegal
Northern Essex Community College 2012 — 2016
Greater Lawrence Regional Vocational School 2003 — 2007
Highschool Diploma &, Office Technologies Diploma
Bay Path University
Associate’s Degree, Legal Assistant/Paralegal
Krossover August 2015 - Present
Crown Capital Management January 2015 - August 2015
The Southern California Group January 2014 - July 2014
Windham Professionals February 2013 - October 2013
Windham Professionals February 2013 - October 2013
Next! Ad Agency March 2012 - February 2013
CGI Communications March 2012 - September 2012
Portland Marketing Group January 2012 - February 2012
RDG Inc.. December 2009 - September 2011
Arric Corporation May 2010 - August 2010
Skills
Public Speaking, Phone Sales, Closing Skills, Sales Process, Marketing, Sales Presentations, Sales, Online Advertising, Social Media, Social Networking, Event Planning, Customer Service, Public Relations, Event Management, Lead Generation, Cold Calling, PowerPoint, Account Management
Education
St. John Fisher College 2008 — 2011
Business Management, Marketing
East Aurora High School 2004 — 2007
Regents Diploma
St. John Fisher College
Business Management, Marketing Major
Massachusetts Institute of Technology (MIT) October 2013 - Present
Windham Professionals July 2012 - September 2013
RideQuik Auto Sales November 2009 - April 2012
Wells Fargo July 2007 - July 2009
Skills
Finance, Customer Service, Management, Sales Process, Portfolio Management, CRM, Accounting, Team Leadership, Debt Management, Microsoft Excel, Leading Change, Learning Quickly, Teamwork, Business Process..., Reporting & Analysis
Education
University of Florida - Warrington College of Business Administration 2003 — 2007
B.S.B.A, Finance
BizUnite February 2015 - Present
Blackbaud February 2014 - February 2015
Bottomline Technologies October 2012 - March 2013
Chase Paymentech April 2012 - October 2012
Chase Paymentech March 2011 - April 2012
Chase Paymentech November 2008 - March 2011
Chase Paymentech May 2007 - November 2008
Windham Professionals January 2005 - March 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Windows, PeopleSoft, Salesforce.com, SaaS, Account Management, Superior Client Service, Merchant Card Processing, Merchant Accounts, Accurate Data Entry, Merchant Services, Account Coordination, Sales Support Tools, Case Managment, Program Implementation, Research, Energetic team player, Data Analysis, Communication Skills, Quality Assurance, Contractual Agreements, Pricing Analysis, Database Administration, Client Issue Resolution, Client Relations Skills, Addendums, Web Services, Management, Sales, Customer Service, Vendor Management
Education
New Hampshire Technical Institute
Business Administration and Management, General
The New England Institute of Art
Multimedia Technology
Bell and Williams Associates March 2008 - Present
The CCS Companies March 2005 - February 2008
Windham Professionals January 1994 - February 2005
Skills
Call Centers, Account Management, Salesforce.com, Financial Services, New Business Development, Team Building, Executive Management, Strategic Planning, Vendor Management, Process Improvement, Credit, Management, Customer Service, SaaS, Team Leadership, Marketing, CRM, Finance, Customer Retention, Business Development, Banking, Leadership, Strategy, Portfolio Management, Outsourcing, Risk Management, Strategic Partnerships, Forecasting, Lead Generation, Negotiation, Solution Selling, Business Strategy, Loans, Training, Direct Sales, Sales Operations, Asset Based Lending, Relationship Management, Commercial Lending, Selling, Loss Mitigation, Credit Unions, Sales Process, Business Relationship..., Contract Negotiation, Due Diligence, Customer Experience, Customer Satisfaction, Asset Management, Sales
Education
Boston College
BA, English
Boston College
Bachelor of Arts (B.A.), English Language and Literature, General
Prism Global Management Group, LLC July 2015 - Present
Frenchie's Coyote Club November 2014 - June 2015
Mandalay Bay Resort & Casino June 2014 - November 2014
Windham Professionals January 2010 - June 2014
MasterBrand Cabinets August 2007 - October 2009
Sallie Mae March 2006 - April 2007
Skills
Human Resources, Recruiting, Training, Personnel Management, Employee Relations, Management, Team Building, Performance Management, Customer Service, HRIS, Employee Engagement, Hiring, Talent Acquisition, Applicant Tracking..., Employee Benefits, Employee Training, Employee Learning &..., Program Management, Team Management, Multi-state Payroll..., Policy Analysis, Strategic Planning, Strategic HR, Onboarding, New Hire Orientations, Leave Administration, Project Management, Business Development, Problem Solving, Written Communication, Oral Communication, HRIS Database Management, Bilingual Communications, Collaborative Problem..., Strategic Partnerships
Education
University of Nevada-Las Vegas 2002 — 2005
Bachelor of Science (B.S.), Hotel/Motel Administration/Management and Human Resources
Zwicker & Associates, P.C. August 2015 - Present
New England Document Systems August 2014 - August 2015
Delta Management August 2011 - August 2014
Windham Professionals October 2009 - July 2011
Physician Resources Ltd November 2007 - October 2009
Skills
Data Entry, Maintaining Spreadsheets, Microsoft Excel, Microsoft Word, Titanium, BCS Vision, Dakcs, Email, Typing, Papervision, Organization Skills, Accounting, Deposits, Payment Card Processing, ACH, Mail Sorting, Indexing, Collections, Spreadsheets, Payments, Software Documentation, Accounts Receivable, Invoicing
Education
Herzing University Online 2015 — 2015
Diploma, Payroll Accounting & Bookkeeping Diploma, 4.0 GPA
Seacoast Career School 2004 — 2005
certificate, Health Claims Specialist, 3.95 GPA
Plymouth Regional High School 1993 — 1997
High School, High School Diploma
AkkenCloud™ March 2015 - Present
CCA Global Partners 2011 - 2014
Windham Professionals 2009 - 2011
US Placement Partners 2008 - 2008
Newbury Comics, Inc. 2000 - 2008
Skills
Microsoft Excel, Social Networking, Social Media, Photoshop, Dreamweaver, Microsoft Word, Facebook, Editing, Training, Marketing, Customer Service, Time Management, Budgets, Retail, PowerPoint, Software Documentation, Leadership, Management, Microsoft Office, Coordinators
Education
Massachusetts Communications College (The New England Institute of Art) 2000 — 2001
Associate Degree Of Science - Audio Production
Fitchburg State University 1999 — 2000
Keene State College 1998 — 1999
Korde & Associates P.C. March 2015 - Present
Smile and skin aesthetics August 2014 - January 2015
Windham Professionals September 2013 - January 2014
starbucks April 2007 - September 2013
Valora January 2007 - April 2007
Barnes & Noble April 2005 - November 2006
Rainforest Cafe August 2002 - September 2004
Skills
Microsoft Office, Adobe Software, Photoshop, Illustrator, QuarkXPress, Dreamweaver, Typing, Photography, Photo Editor, Digital Photography, Adobe Creative Suite, InDesign, Digital Illustration, Web Design, Typography, Image Manipulation, Drawing, Illustration, Graphics, PowerPoint, Business Cards, Coffee, Cashiering, Sketching
Education
Middlesex Community College 2004 — 2007
Associate's degree, Graphic Design
Asu
National Vision, Inc. October 2012 - Present
ConServe March 2012 - June 2012
Windham Professionals June 2011 - March 2012
Skills
Collections, Customer Service, Optometry, Accounts Receivable, Skip Tracing, Garnishments, Student Loans, FACS, Culinary Skills, Receptionist Duties, Eye Exams, Child Development, Childcare, Debt Consolidation, Debt Management, FDCPA, HIPAA, Federal Contracts, State & Federal Laws, Microsoft Office, Telephone Skills, Outlook, Microsoft Excel, Microsoft Word, Data Entry
Education
Erie Community College 2008 — 2010
Associate's degree, Social Sciences
Coast Professional Inc September 2011 - February 2013
Windham Professionals 2013 - 2013
Graham Corporation January 2010 - January 2011
West Asset Management September 2008 - October 2010
Five Star Bank January 2004 - January 2005
Education
Warsaw Jr Sr High School
NYS Regents Diploma
Genesee Community College
Health Studies
Barre Chic July 2015 - Present
Kama Fitness, LLC October 2014 - Present
Windham Professionals July 2012 - Present
American Tower January 2009 - July 2012
Skills
Vendor Management, Project Management, Telecommunications, Business Intelligence, Business Analysis, Team Leadership, SharePoint, Program Management, SDLC, Requirements Analysis, Process Improvement, Business Process..., Software Documentation, Visio, Access, Customer Service
Education
University of Massachusetts at Lowell
Bachelor of Arts (B.A.), Philosophy w/Communications & Critical Thinking
Balance Staffing August 2010 - Present
J&N New England Woodcraft March 2010 - Present
Windham Professionals May 2007 - March 2010
Barnes & Noble College Booksellers August 2004 - September 2006
Governor Control Systems September 2002 - February 2005
Skills
Hiring, Employee Relations, Management, Microsoft Office, Forecasting, Microsoft Excel, Operations Management, Training, Accounting, Budgets, Administration, Inventory Management, Staffing Services, Budgeting, Business Analysis, Business Management, Data Analysis, Excel, French, Quantitative, Problem Solving, Planning, Recruiting, System Administration, Quickbooks, Time Management, Project Planning, Customer Service, Accounts Receivable, Human Resources, Microsoft Word, Business Development, Internet Recruiting, PowerPoint, Account Management, Applicant Tracking..., Process Improvement, Temporary Staffing, Ad Hoc Reporting, Reporting & Analysis, Team Leadership, Financial Recruiting
Education
Southern New Hampshire University 2010 — 2012
Bachelors of Accounting, Forensic Accounting
UNH 2006 — 2007
Pre-Vet Med
Northern Essex Community College 2004 — 2006
Liberal Arts, Biology
Daniel Webster College May 2014 - Present
Credit Adjustments, Inc. February 2012 - March 2014
Delta Management Associates Inc. May 2011 - February 2012
Zwicker & Associates, P.C. 2007 - 2009
ARMS, LLC 2005 - 2007
Omnium Worldwide, Inc. 2003 - 2005
Windham Professionals 2000 - 2003
Walker Associates, Inc 1991 - 2000
Skills
Leadership, Executive Management, Entrepreneurship, Start-ups, Strategy, Management, Operations Management, Process Improvement, Call Centers, Percussion, Music Industry, Entertainment, Higher Education, Finance, Business Strategy, Credit, Credit Cards, Risk Management, Business Process..., Training, Team Management, Team Leadership, Music, Strategic Planning, MMA, Martial Arts, Coaching, Strategic Human..., Team Building, Analysis, Outsourcing, Accounts Receivable, New Business Development, Financial Services, Vendor Management, Customer Service, Customer Satisfaction, Loans, Credit Analysis, Financial Analysis, Portfolio Management, Banking, Forecasting, Skip Tracing, Business Planning, Loss Mitigation, Sales, Account Management, Insurance, Employee Relations
Education
Southern New Hampshire University
BS, Business/Human Resource Management, Magna Cum Laude
Daniel Webster College
Master of Business Administration (MBA)
National Academy for Paralegal Studies
Paralegal Certificate
Windham Professionals 2015 - Present
Ives Group/Audit Analytics 2006 - 2014
Executive Marketing 1998 - 2006
InterPay/Paychex 1990 - 1998
Ernst & Young 1987 - 1989
Education
University of Massachusetts at Amherst - Isenberg School of Management
BBA, Accounting and Information Systems
University of Massachusetts, Amherst
CNAC Financial January 2013 - Present
TPI Motorcycle Parts September 2009 - Present
Harpeth Financial October 2011 - August 2012
Windham Professionals November 2010 - March 2011
Wells Fargo Financial Cards December 2000 - November 2010
Wells Fargo April 2008 - November 2009
Wells Fargo March 2007 - April 2008
Wells Fargo October 2005 - March 2007
Wells Fargo November 2000 - October 2005
Skills
Sales Management, Customer Service, New Business Development, Account Management, Negotiation, Sales, Inventory Management, Strategic Planning, Purchasing, Team Building, Retail, Marketing Strategy, Microsoft Office, Microsoft Excel, Budgets
Education
University of Sioux Falls 2009 — 2011
MBA, Business
National American University
Bachelors of Applied Science, Business
University of Sioux Falls
Masters of Business Administration, Business
Basware May 2014 - Present
Software AG December 2012 - April 2014
New World Systems August 2009 - December 2012
Bottomline Technologies April 2008 - August 2009
Bottomline Technologies January 2006 - April 2008
Home Square LLC July 2003 - January 2006
Lawson Software August 2000 - July 2003
Tyler Technologies / MUNIS September 1997 - August 2000
Windham Professionals August 1991 - August 1997
Skills
Enterprise Software, SaaS, Software Solution Sales, Account Management, ERP, Business Process..., Sales Process, Sales Presentations, Financial Systems, New Business Generation, Entrepreneurship, Solution Selling, Sales, CRM, Lead Generation, Management, Professional Services, Salesforce.com, Cloud Computing, Leadership, Direct Sales, B2B, Complex Sales, Channel Partners, Strategic Partnerships, Software Industry
Education
University of Massachusetts Lowell 1990 — 1995
BA, Political Science
Andover 1984 — 1988
Town Of Meredith January 2006 - Present
Windham Professionals 2005 - 2006
Intellimark 2004 - 2005
SnowMagic Resorts Group, LLC 2002 - 2004
Firstmark 2001 - 2002
Skills
Servers, Active Directory, Windows Server, Troubleshooting, Network Administration, Security, Windows, Networking, Technical Support, VLAN, QoS, Firewalls, VMware, ESXi 5.1, Switches, DNS, Cisco, TCP/IP, System Administration, Disaster Recovery, Routers, Exchange 2007/2013, Barracuda, Network Security, Cisco ASA Firewall, Access Lists, Trunking, ADCU, OSI Model, LAN-WAN, Windows Server 2012, RIP2, HDLC, VPN, Data Center, Hardware, Microsoft Exchange, Operating Systems, SAN
Education
Southern New Hampshire University 2001 — 2004
Jobscience April 2013 - Present
Integrated Marketing Services December 2007 - June 2013
The Nagler Group March 2013 - April 2013
Spyglass Partners, LLC July 2012 - February 2013
Windham Professionals March 2009 - June 2012
Brookstone November 2008 - June 2009
University of Massachusetts Lowell September 2003 - May 2008
Skills
Salesforce.com, SFDC, Salesforce.com..., Salesforce.com..., Applicant Tracking..., Customer Service, Human Resources, Recruiting, Training, HRIS, Talent Management, Interviews, Employee Relations, Leadership, Team Building, Research, Coaching, Account Management, Employee Benefits, New Hire Orientations, Personnel Management, Onboarding, Team Leadership, Candidate Sourcing, Sales, Event Planning
Education
University of Massachusetts at Lowell 2003 — 2008
BS
Windham Professionals November 2013 - Present
Windham Professionals May 2006 - Present
Skills
Hardware, Customer Service, Servers, Computer Hardware, Disaster Recovery, FISMA, Call Center, FDCPA, Accounts Receivable, Access, Call Centers, Credit Cards, Vendor Management, Software Documentation, Credit, Predictive Dialers, Skip Tracing, Risk Management, Student Loans, Team Leadership, Credit Analysis, Executive Management, Loans, Debt Settlement, Loss Mitigation, System Configuration, System Administration
Education
Middlesex Community College 2003 — 2005
Criminal Justice/Law Enforcement Administration
Methuen High School 2000 — 2003
High School
Windham Professionals September 2011 - July 2012
GC Services August 1998 - February 2011
Skills
Process Improvement, Accounts Receivable, Operations Management, Credit, Call Center, Call Centers, Customer Satisfaction, Management, Leadership, Customer Service, Team Leadership, Analysis, Team Building, Training, Risk Management, New Business Development, Vendor Management, Time Management, Forecasting, Coaching, Executive Management, Account Management, Strategic Planning
Education
Pellissippi State Community College
Associate's Degree, Associates of Science, 3.93
University of Tennessee-Knoxville
4.0
Astronics AeroSat Corporation August 2014 - Present
Windham Professionals December 2012 - August 2014
PlumChoice Online PC Services February 2010 - August 2012
Merrimack Valley Home Health VNA June 2009 - September 2009
Airgas East March 2002 - January 2009
Concord Litho Group 1999 - February 2002
Skills
Servers, Software Installation, Hardware, Data Center, System Administration, Laptops, Troubleshooting, Computer Hardware, Printers, Active Directory, Desktop Support, Windows Server 2003, XP, Windows, Microsoft Office, Patch Management, Windows Server, Problem Solving, Help Desk Support, Disaster Recovery, DNS, TCP/IP, Virtualization, VMware, Microsoft Exchange, Blackberry Enterprise..., Switches, VoIP, Operating Systems, Networking
Education
Franklin Pierce University 2004 — 2008
BS, Information Technology
New Hampshire Technical Institute 1992 — 1994
AS, Computer Engineering Technology
American Income Life Insurance Company January 2015 - Present
Windham Professionals August 2014 - Present
R.J.Boudreau & Associates April 2014 - Present
C.B. & Sons Power Washing April 2013 - Present
Diamond Disc Productions September 1993 - Present
law offices of Sarah S Rama September 2013 - December 2013
J.A. Cambece Law Office, P.C. August 2010 - August 2012
Converse Inc. July 2006 - January 2008
J wilson & Assoc P.C January 2005 - July 2006
R.J. Boudreau & Assoc. LLC August 2001 - December 2004
Skills
Spreadsheets, Quickbooks, Word, Excel, Customer Service, Microsoft Certified, Microsoft Excel, Microsoft Word, QuickBooks, Microsoft Certified..., Microsoft Office, Call Centers, Strategic Planning, Sales, Team Building, Management, Operations Management, Negotiation, Process Improvement, Outlook, Credit
Education
North Shore Community College
danvers high school
Account Resolution Group June 2013 - Present
Account Control Technology, Inc. March 2010 - June 2013
Windham Professionals May 2008 - December 2010
Sallie Mae December 2004 - May 2008
United States Marine Corps December 2000 - December 2004
Skills
Credit, Skip Tracing, Call Center, Risk Management, Credit Cards, Team Building, Loans, Process Improvement, Customer Service, Accounts Receivable, Banking, Call Centers, Change Management, Employee Training, Coaching, Executive Management, Financial Services, Leadership, Management, Microsoft Excel, Microsoft Office, Operations Management, Training, Vendor Management
Education
College of Southern Nevada 2005 — 2006
iSharp LLC Sharepoint ConsultantOhio Attorney General's OfficeFebruary 2014 - Present
Windham Professionals April 2012 - Present
Windham Professionals 2012 - 2013
FCCS July 2009 - April 2012
Bowling Green State University 2010 - 2012
State of Ohio-Environmental Protection Agency 2011 - 2011
BWC 2005 - 2009
3x Corporation 1998 - 2003
Skills
Enterprise Architecture, Vendor Management, SOA, SharePoint, Microsoft Office..., Disaster Recovery, Microsoft SQL Server, SDLC, Microsoft Technologies, Software Engineering, Social Media Marketing, Public Speaking, DB2, Public Relations, C#, Requirements Analysis, Integration, Business Intelligence, Marketing Communications, Agile Methodologies, Data Warehousing, Marketing Strategy, Digital Marketing, Software Development, .NET
Education
The Ohio State University
Windham Professionals July 2015 - Present
Enterprise Recovery Systems, Inc. June 2011 - May 2015
Education Assistance Services, Inc April 2010 - June 2011
Sallie Mae April 1990 - May 2010
General Revenue Corporation 1990 - 2009
General Revenue Corp 1990 - 2009
Hartz Mountain 1984 - 1990
household research 1984 - 1989
K-tel International 1981 - 1984
Skills
Sales, Team Building, Strategic Planning, Call Center, Credit, Account Management, Salesforce.com, Leadership, Call Centers, Management, Process Improvement, New Business Development, CRM, Executive Management, Vendor Management, Training, Business Development, Operations Management, Risk Management, Strategy, Sales Management, Team Leadership, Coaching, Forecasting, Budgets, Leadership Development, Negotiation, Customer Satisfaction
Education
Stephens College 1975 — 1979
Stephens College
Alliance HealthCare Services August 2012 - Present
Windham Professionals September 2007 - August 2012
Windham Professionals, Inc. June 2003 - September 2007
Skills
Human Resources, Employee Relations, Benefits Administration, Onboarding, Applicant Tracking..., Management, Process Improvement, Employee Benefits, Training, HRIS, Employee Training, FMLA, Sales, Talent Acquisition, Leadership Development, Call Centers, New Hire Orientations, Employee Handbooks, Workforce Planning, Employee Engagement, Talent Management, Performance Management, Recruiting, Hiring, College Recruiting, HR Policies, Payroll, Interviews, Temporary Placement, Technical Recruiting, Customer Satisfaction, Internet Recruiting, Organizational..., PeopleSoft, Compliance, Position Management, Achieve Global Certified, Virtual Training
Education
Southern New Hampshire University
B.S., Business Management
Londonderry
Jenzabar May 2005 - Present
Windham Professionals October 2003 - May 2005
Invention Machine May 2001 - May 2003
Digital Goods October 1999 - May 2001
Attunity October 1997 - October 1999
Microsurge, Inc. February 1996 - October 1997
C.R. Bard, USCI Division December 1990 - February 1996
Skills
Revenue Recognition, SEC filings, Process Improvement, Forecasting, Accounting, Budgets, Due Diligence, ERP, Financial Reporting, Mergers
Education
Southern New Hampshire University
Bachelor of Science (B.S.), Accounting
Windham Professionals November 2008 - Present
Education
Daemen College
Windham Professionals August 1995 - Present
Skills
Portfolio Management, Team Building, Credit, Financial Services, Executive Management, Banking, Financial Analysis, Process Improvement, Business Development, Risk Management, Leadership, Sales, Strategic Planning, Customer Service, Loans, Vendor Management, Call Center, Management, Forecasting, Call Centers, Operations Management, Start-ups
Education
Colorado State University 1988 — 1993
B.A.
Andover High
Mission Clean February 2004 - Present
NH Gathering of the Scottish Clans - NH Highland Games January 2000 - November 2005
Windham Professionals February 1999 - January 2000
Derry Medical Center, PA March 1997 - February 1999
Keith D. Jorgensen, MD, PA 1994 - March 1997
Education
Mount Washington College 1994 — 1995
AS, Medical Assistant
University of New Hampshire 1989 — 1991
AS, Business Management
Timberlane Regional HS 1985 — 1989
FH Cann & Associates February 2015 - Present
Windham Professionals September 2011 - January 2015
VLV-Vantage Point November 2006 - May 2012
Vantage Point Solutions February 2004 - November 2005
Windham Professionals April 1997 - February 2004
Skills
Direct Sales, Executive Management, Portfolio Management, Time Management, Negotiation, Credit Analysis, Commercial Banking, Loans, Team Building, Financial Services, Team Leadership, Customer Retention, Credit Cards, Outsourcing, Microsoft Excel, Program Management, Account Management, Accounts Receivable, Customer Service, Loss Mitigation, Forecasting, Sales, Leadership, Credit, Call Centers, Customer Satisfaction, Sales Management, Marketing, Banking, CRM, Budgets, Management, Finance, Training
Education
Mount Washington College 1997 — 1999
Associates, Interior Design
Ellucian September 2005 - Present
Windham Professionals August 2003 - September 2005
Campus Partners November 1992 - August 2003
Skills
Software Project..., Business Analysis, SDLC, Requirements Analysis, Higher Education, Project Management, Team Building, Software Documentation, Process Improvement
Education
High Point University
BS, Computer Information Systems/Business Admin
Windham Professionals February 2010 - Present
New Hampshire Law Library October 2005 - February 2010
Boston College Law School 2000 - 2005
McCarter & English, LLP 1997 - 1998
Skills
Loans, Westlaw, Risk Management, Credit, Legal Research, Skip Tracing, Credit Analysis, Credit Cards, Customer Service, Sales, Commercial Litigation, Research, Litigation, Legal Assistance, Negotiation, Library, Leadership, Call Centers, Microsoft Office, Accounts Receivable, Training, Finance, Analysis, Microsoft Excel, Financial Services
Education
Simmons College 2001 — 2003
MLS, Library Science
Rutgers University – Camden 1992 — 1997
BA, Psychology
Windham Professionals April 2004 - March 2015
Campus Partners February 2002 - April 2004
Skills
Outside Sales, Higher Education, Training, Salesforce.com, Sales, Account Management, Lead Generation, Leadership, Marketing, Process Improvement, Public Speaking, Call Centers
Education
East Carolina University 1995 — 2000
BS, Exercise Sport Science and Science Concentration
American Support November 2014 - Present
Windham Professionals January 2009 - August 2014
MMP Partners, LLC 2008 - 2009
Sallie Mae 2005 - 2007
Sallie Mae 1989 - 2005
Skills
Account Management, Business Process..., Call center start-up, Call Center Development, Call Centers, Call Routing, Collections, Customer Service, Finance, Forecasting, Leadership, Leadership Development, Inventory Management, Microsoft Excel, Microsoft Office, Operations Management, Outsourcing, Quality Assurance, Risk Management, Sales, Student Loans, Team Building, Teleservices, Training, Vendor Management, Analysis, Team Leadership, Credit Cards, Credit, Management, Call Center, Strategic Planning, Process Improvement, Employee Relations, Portfolio Management, Loans, Coaching
Education
Hanover College
B.A., Business Administration
Granite State Management & Resources January 2014 - Present
Windham Professionals October 2008 - December 2013
Skills
Account Management, Salesforce.com, Team Building, Sales Management, Customer Satisfaction, Negotiation, Sales Process, Business Development, Customer Retention, Sales Operations, Solution Selling, Sales Presentations, Forecasting, Direct Sales, CRM, Lead Generation
Education
University of New Hampshire
BA, The Arts
Sallie Mae July 2013 - Present
Wireless Zone - Verizon Wireless Premium Retailer May 2012 - January 2013
S&D Consulting LLC January 2012 - April 2012
Windham Professionals January 2011 - January 2012
Hilton May 2008 - December 2010
Education
Jones International University 2013 — 2015
Master of Business Administration (MBA), Accounting
Bob Jones University 2006 — 2013
Bachelor's degree, Accounting
Galt Professionals January 2010 - Present
Windham Professionals August 1999 - September 2010
Commercial Recovery Corp August 1990 - August 1996
Education
Augsburg College 1981 — 1983
Business Management
Hamister Group, LLC August 2015 - Present
Seneca Gaming Corp May 2015 - July 2015
Windham Professionals November 2008 - December 2014
Skills
HRIS, Team Building, Human Resources, Onboarding, Coaching, Microsoft Excel, Employee Relations, Process Improvement, Benefits Administration, Applicant Tracking..., Performance Management, Employee Benefits, Training, Call Centers, Customer Service, Strategic Planning, Recruiting, Management, Employee Training, Leadership
Education
Daemen College
Windham Professionals September 2006 - Present
Danversbank August 2000 - February 2005
Skills
Customer Service, Risk Management, Accounting, Credit, Credit Analysis, Team Building, Banking, Training, Process Improvement, Customer Satisfaction, Access, Microsoft Excel, Call Centers, Account Management, Forecasting, Sales, Time Management, Analysis, Loans, Leadership, Management, Insurance, Financial Analysis, Outlook, Customer Retention
Education
University of Minnesota-Twin Cities 1998 — 2005
DMA, Music
University of Michigan 1992 — 1994
MM/SM, Music
Westfield State College 1988 — 1992
BA, Music
Balanced Healthcare Receivables, LLC June 2012 - Present
Richard J. Boudreau & Associates May 2011 - September 2012
Windham Professionals January 2010 - May 2011
Hello Direct June 2005 - December 2009
Hello Direct 2006 - 2008
Skills
Customer Satisfaction, Call Center, Forecasting, Account Management, Customer Service, Cold Calling, Telemarketing, Coaching, Training, Telecommunications, Salesforce.com, Project Management, Direct Sales, Strategic Planning, PowerPoint, Lead Generation, Research, Outlook, Negotiation, Sales, CRM, Start-ups, Microsoft Office, Customer Retention, Sales Presentations, Sales Management, Selling, New Business Development, B2B, Insurance, Debt Management, Team Leadership, Contract Negotiation, Sales Operations, Call Centers, Business Development, Management, Credit, Inventory Management, Solution Selling, Sales Process, Analysis, Team Building, Debt Settlement, Leadership, Business Analysis, Microsoft Excel, Process Improvement, Time Management, Budgets
Education
Southern New Hampshire 2012 — 2016
Bachelor's degree, Psychology
University of Phoenix 2008 — 2010
Assoicates of Arts, IT/Networking
PPMSS Seminar, Boston MA
PPMSS Seminar, Boston MA
Brandit Marketing Solutions May 2013 - Present
Ammalo Design & Photography October 2012 - Present
Hallmark Cards August 2009 - Present
Windham Professionals November 2009 - April 2013
Manchester Radio Group May 2008 - July 2012
Skills
Sales, Social Networking, Graphic Design
Education
Southern New Hampshire University 2005 — 2009
BA, Graphic Design
Green Tree Servicing January 2014 - Present
FHcann and Associates November 2011 - December 2013
Sakal / Credit Adjustments Inc. January 2013 - May 2013
Windham Professionals August 2006 - January 2011
CAPITAL CREDIT September 1995 - November 1997
Skills
Credit, Customer Service, Customer Satisfaction, Accounts Receivable, Data Entry, Billing, Credit Analysis, Customer Relations
Education
Ashford University 2011 — 2015
Bachelors, Criminal Justice
Los Altos High School 1991 — 1993
High School Diploma
Knight Capital Funding September 2015 - Present
Zwicker & Associates, P.C. February 2015 - August 2015
Sakal / Credit Adjustments Inc. January 2013 - December 2014
F. H. Cann & Associates, Inc. November 2011 - November 2012
Madison Components April 2011 - October 2011
Windham Professionals September 2009 - April 2011
Skills
Skip Tracing, Credit, Accounts Receivable, Debt Management, Credit Analysis, Loss Mitigation, Debt Settlement, Loans, Finance, Credit Risk, Risk Management, Portfolio Management, Call Center, Credit Management, Sales, Customer Service, Call Centers, Management, Team Building, Negotiation, Process Improvement, Loan Servicing, Financial Services, Analysis, Microsoft Excel
Education
Manchester Community College 2006 — 2008
Associate of Science (A.S.), Accounting
Pinkerton Academy
Jos. A. Bank Clothiers July 2014 - Present
Windham Professionals April 2012 - August 2013
Soma Intimates January 2012 - January 2012
Bank of America April 2009 - February 2011
ACTON PUBLIC SCHOOLS September 2001 - May 2009
Appleseed's Inc. March 2006 - October 2007
Talbots Inc. January 2003 - March 2004
Avon Products Inc. January 1984 - April 1987
Faberge Inc. December 1983 - January 1984
Education
Boston University 2009 — 2009
Paralegal
NEW YORK UNIVERSITY Stern School of Business 1981 — 1983
MBA; Bachelors of Arts, Finance; Economics and Business
Lafayette College 1977 — 1981
AB, Economics and Business
Blanchard Realty Group, PLLC / Keller Williams Coastal Realty October 2015 - Present
CBE Companies September 1998 - January 2014
Windham Professionals 1988 - 1998
Skills
Credit, Executive Management, Call Center, Outsourcing, Vendor Management, Strategic Planning, Operations Management, Team Building, Selling Skills, New Business Development, Forecasting, Sales Management, Analysis, Coaching, Management, Direct Sales, Competitive Analysis, Sales, Marketing Strategy, Marketing, Call Centers, Leadership, Recruiting
Education
Fitchburg State College
Windham Professionals 2006 - Present
The CBE Group, Inc October 2004 - October 2006
Nationwide Credit, Inc. September 1999 - October 2004
Skills
Call Centers, Credit, Executive Management, Process Improvement, Operations Management, Vendor Management, Risk Management, Team Building, Forecasting, Financial Services, Leadership, Outsourcing, Management, Strategic Planning, Financial Analysis, Call Center, Skip Tracing, Coaching, Analysis, Loans, Finance, Customer Retention, Budgets, Banking, Team Leadership, Account Management, CRM, Credit Cards, Leadership Development, Sales, Portfolio Management, Accounts Receivable, Business Process..., Training
Education
University of Phoenix-Sacramento Valley Campus
Bachelor of Science (BS), Business Administration
Hannaford Bros. Co. May 2011 - Present
Windham Professionals 2010 - 2011
LHR Inc 2009 - 2010
Marquee Cinemas 2008 - 2008
Tops 2007 - 2008
Target 2003 - 2006
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Strategic Planning, Sales, Team Building, Sales Management, Negotiation, Social Media
Education
Canisius College 2005 — 2009
Bachelor’s degree, History and European Studies
Try-It Distributing Co., Inc. September 2014 - July 2015
Avalon Document Services November 2012 - September 2014
Avalon Document Services May 2012 - November 2012
Windham Professionals April 2010 - April 2012
Chairmen of the Beat 2006 - 2011
ComDoc, Inc November 2008 - October 2009
Shanghai Red's Restaurant June 2008 - October 2008
Puritan Confectionary Co. Restaurant January 1999 - January 2005
Skills
Sales Operations, Microsoft Office, Leadership, Account Management, Salesforce.com, Sales, Customer Service, Customer Satisfaction, Microsoft Excel
Education
Canisius College 2004 — 2008
Bachelor of Arts
ConServe December 2014 - Present
West Corporation February 2014 - December 2014
ConServe March 2010 - April 2012
Windham Professionals January 2009 - March 2010
Mercantile Adjustment Bureau, LLC 2006 - 2009
Skills
Financial Analysis, Consumer Debt, Employee Training, Credit, Customer Service, Leadership Development, Negotiation, Skip Tracing, Call Centers, Microsoft Office, FACS, Mortgage Lending, Portfolio Management
Education
Pioneer Central School 2000 — 2004
Erie Community College
Windham Professionals January 2010 - October 2010
Education
Bethel College (TN) 2007 — 2009
Associates, Business Management
Injured Workers Pharmacy October 2011 - Present
Injured Workers Pharmacy May 2008 - October 2011
Hill Associates December 2004 - May 2008
Windham Professionals December 2000 - December 2004
Skills
Insurance, Claim, Pharmacy, Account Management, Microsoft Excel, Hospitals, Microsoft Office, Healthcare, Salesforce.com, Accounts Receivable, Outlook, Research, Customer Service, Business Development, Call Center, Analysis, Training, Call Centers, Management, Managed Care, Medical Billing, Medicare, Medicaid, Workers Compensation, Invoicing, Contract Negotiation, Accounting, Pharmacy Benefit..., Leadership, Process Improvement, Health Insurance, Negotiation, Access, Pharmaceutical Industry, Medicare Part D, Team Building, Data Analysis, Employee Benefits, Healthcare Management, Sales Force Development
Education
Southern New Hampshire University 2014 — 2017
Operations and Project Management
Grand Canyon University 1997 — 1999
Accounting
Academy of Notre Dame 1993 — 1997
Southern Nevada Veterans Administration April 2014 - Present
BACTES Imaging Solutions August 2012 - April 2014
USCB America Inc. August 2011 - June 2012
ITT Technical Institute January 2011 - July 2011
Windham Professionals January 2009 - June 2009
Ford Motor Credit Company 2006 - 2008
Skills
Microsoft Excel, Customer Service, Microsoft Word, Microsoft Office, PowerPoint, Outlook, Time Management, Research, Inventory Management, Team Building, Team Leadership, Coaching, Windows, Management, Credit, Strategic Planning, Project Management, Accounts Receivable, Accounting, Access, Insurance, Account Reconciliation, Multi-line Phone, Training, Human Resources
Education
UNLV 2011 — 2011
Accounting
College of Southern Nevada 2009 — 2010
Accounting
Pinnacle Financial Partners December 2014 - Present
Harris Research, Inc. May 2013 - March 2015
Windham Professionals September 2012 - May 2013
Medical Reimbursements of America, Inc. August 2010 - January 2012
Ford Motor Credit-Nashville October 1994 - March 2010
Ford Motor Credit October 1994 - March 2010
Ford Motor Credit October 1994 - March 2010
Primus Automotive Financial Services/Ford Motor Credit October 1994 - March 2010
Tennessee Department of Employment Security September 1992 - October 1994
Skills
Team Building, Loans, Credit Analysis, Credit, Insurance, Customer Service, Operations Management, Microsoft Excel, Leadership, Sales Management, Budgets, Accounts Receivable, Customer Satisfaction, New Business Development, Account Management, Collections, Sales, Process Improvement, Negotiation, Call Center, Strategic Planning, Coaching, Outlook, Management, Customer Retention, Accounting, Banking, Portfolio Management, Call Centers, Finance, Risk Management
Education
Aquinas College 2004 — 2013
Aquinas College 2012 — 2012
Bachelors
Hillwood High School 1986 — 1989
Austin Peay State University
NTP Software April 2013 - Present
Geek Squad August 2006 - April 2013
Windham Professionals May 2011 - July 2011
Henry Haunted House Productions September 2005 - November 2005
Skills
Computer Hardware, Troubleshooting, Windows 7, Windows, XP, Linux, Network Administration, VMware, HTML, Technical Support, Java, Computer Repair, Servers, OS X, Network Security, Microsoft Office, JavaScript, Operating Systems
Education
University of Massachusetts at Lowell 2009 — 2011
Sound Recording and Engineering/Philosophy
Merrimack College 2007 — 2009
Computer Science
Salem High School 2003 — 2007
Aureus Medical Group November 2014 - Present
CoreMedical Group May 2011 - October 2014
Manchester City Library December 2005 - October 2014
Windham Professionals September 2007 - September 2010
Windham Professionals November 2005 - September 2007
Boy Scouts of America June 1998 - August 2005
Ezekiel W Dimond Library September 2001 - May 2005
Skills
Microsoft Excel, Customer Service, Microsoft Office, Microsoft Word, PowerPoint, Outlook, Resume Formatting, Adobe Acrobat
Education
University of New Hampshire 2001 — 2005
Bachelor's of Arts, Studied: Anthropology, Archaeology, Spanish language and culture
Windham Professionals December 2010 - Present
Speedy Recovery May 2008 - December 2010
Recovery Solutions March 2005 - May 2008
Skills
Credit, Skip Tracing, Microsoft Excel, Customer Service, Microsoft Office, Collections, Accounts Receivable, Call Center, Data Entry, Customer Satisfaction, Invoicing, Loss Mitigation, Access, Outlook, Accounts Payable, Accounting, Financial Analysis, Credit Analysis, Software Documentation, Analysis, Account Management, Sales Management, Team Building, Sales, Leadership, Call Centers
Education
Southern Utah University 1975 — 1979
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Windham Professionals Executive Assitant/Customer Service RepWindham ProfessionalsOctober 2003 - Present
Kforce Inc 1996 - 2001
Education
Middlesex Community College 1992 — 1994
Associates, Business
MASH Urgent Care December 2012 - Present
Dr. Eddy Capote Jr- Family Practice December 2012 - February 2013
Capital Management Services February 2012 - June 2012
ENT Of WNY- Dr.Raymond Paolini June 2010 - May 2011
Windham Professionals June 2010 - December 2010
Skills
MEDENT, Microsoft Office, Microsoft Access, Microsoft Works, Microsoft Excel, Various Lab Program..., Multi Line Phone System
Education
Buffalo Adult Education Center 2009 — 2010
Medical Office Assistant, Medical/Clinical Assistant, Certification
Alfred State College - SUNY College of Technology 2003 — 2006
NA, Registered Nursing/Registered Nurse
Grand Circle Corporation October 2009 - January 2013
Grand Circle Corporation September 2005 - October 2009
stevens and michaels 2003 - 2004
Windham Professionals 2002 - 2003
Filene's, A division of May Company 1993 - 1999
Filenes 1993 - 1995
Rent-A-Center 1988 - 1992
Skills
Financial Analysis, Forecasting, Budgets, Negotiation, Financial Reporting, Process Improvement, Credit, Banking, Management, Financial Modeling, Risk Management, Business Analysis, Pricing, Strategic Financial..., Sales, Accounting
Education
Westfield State College 1984 — 1986
B.S., Criminal Justice- minor Psychology
Northern Essex Community College 1982 — 1984
A.S., Criminal Justice Psychology
Amesbury High 82'
Windham Professionals October 2006 - Present
The Warren Group July 1979 - March 2005
Education
Chaminade University of Honolulu 1975 — 1978
B.B.A, Accounting
Revenue Recovery Corporation October 2013 - Present
Windham Professionals February 2012 - September 2013
Clayton Homes June 1997 - February 2012
US Air force August 1987 - August 1991
Skills
Management, Trainer, Skip Tracing, Collections, Adp, Accurint, AS 400, Creative Solutions, Creative Problem Solving, Adaptation, Overcome Obstacles, Typing, Microsoft Word, Microsoft Excel, Motivational Speaking, Work Ethic, Facebook, Innovis, Military, Self disciplined, Thinking Outside The Box, Proofreading, Call Centers, Teamwork, Telephone Skills, Accounts Receivable
Education
University of Tennessee-Knoxville 1994 — 1996
BS, Business Administration, 3.78
Pellissippi State Community College 1991 — 1993
Associate's degree, Business transfer
Windham Professionals March 2012 - August 2012
Obama for America September 2011 - November 2011
WIVB/WNLO-TV (LIN TV Corp) 2011 - 2011
Pinto Construction Services, Inc. September 2004 - October 2010
New Directions Youth & Family Services June 2010 - August 2010
Skills
Event Planning, Relationship Management, Recruiting, Training, HRIS, Human Resources, Interviews, Management, Time Management, Policy
Education
State University of New York College at Buffalo 2010 — 2011
MS - Adult Education/Human Resource Development, G.P.A. - 3.92
Canisius College 2005 — 2009
BA - Psychology, Industrial/Organizational Psychology
Windham Professionals December 2011 - July 2015
Skills
Team Building, Leadership, Sales, Customer Service, Team Leadership
Education
International Academy of Design and Technology-Tampa
Marketing
Bank of America July 2013 - Present
Bank of America August 2012 - June 2013
Bank of America August 2011 - February 2012
Bank of America May 2010 - July 2011
Windham Professionals March 2008 - January 2010
Casual Male Retail Group April 2007 - February 2008
The Picture People September 2005 - January 2007
The Picture People July 2005 - September 2005
La-Z-Boy Furniture Galleries February 2005 - June 2005
Central Self Storage September 2003 - February 2005
Skills
Time Management, Data Entry, Management, Outlook, Customer Service, Customer Satisfaction, Sales, Microsoft Office, Microsoft Excel, Teamwork
Education
University of Massachusetts Boston 1999 — 2002
Bachelor of Arts (B.A.), Theatre/Theater
Fisher College 1997 — 1999
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Fisher College 1997 — 1999
Associate of Science (A.S.), Business Administration and Management, General
North Quincy High School 1993 — 1996
High School Diploma, Liberal Arts and Sciences/Liberal Studies
Windham Professionals February 2012 - Present
Target August 2009 - February 2012
Rural/Metro Corporation March 2005 - September 2009
Education
Roane State Community College
The Art Institute of Tennessee-Nashville
Daniel Webster College September 2014 - Present
Delta Management Associates April 2012 - September 2014
Windham Professionals March 2009 - March 2012
Technical Needs July 2007 - November 2008
Skills
Recruiting, Employee Relations, Account Management, Contract Recruitment, Negotiation, Process Improvement, Interviews, Accounting, Sales, Management, Outlook, Training, Microsoft Excel, Talent Acquisition, Cold Calling, Human Resources, Coaching
Education
Southern New Hampshire University 2009 — 2012
Bachelor's degree, Business Management
Plymouth State University
Windham, NH
Windham Professionals November 2012 - Present
Zwicker & Associates, P.C. August 2007 - June 2011
Zwicker & Associates, P.C. 2007 - 2011
Skills
Administrative..., Microsoft Office, Mocha, Filing, faxing, scanning, Email Clients, coping
Education
Newbury College 2011 — 2012
Notre dame high school 2007 — 2011
DIPLOMA
Windham Professionals April 2012 - Present
DOWNTOWN NISSAN NASHVILLE February 2011 - December 2011
Breast Cancer Care September 2009 - January 2011
Skills
People Skills, Customer Satisfaction, Sales, Sales Management, People-oriented, Customer Service, Customer Experience, Customer Insight, Multi Tasking, Problem Solving, Strategic Planning, Business Process..., Easy to Talk to, Computer Proficiency, Typing, Skip Tracing, Benefits Negotiation, Microsoft Certified..., Professional Services, Collections, Student Loans, Direct Mail Fundraising, Non-profit..., Automotive Sales..., Business Planning, Accounts Receivable, Appointment Making, Cpr Certified, Career Opportunities, Leadership, Credit
Education
MedVance Institute-Nashville 2010 — 2011
Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
Beech High School 2005 — 2010
Windham Professionals January 2007 - Present
Skills
Spreadsheets, Outlook
Education
Illinois Central College
Windham Professionals July 2011 - October 2011
iQor May 2006 - February 2010
Tops Markets 2000 - 2003
Tops Markets 2000 - 2003
Skills
BLS, Registered Nurse
Education
Trocaire College 2007 — 2011
Associate of Arts and Sciences (AAS), Registered Nursing/Registered Nurse
The MENTOR Network October 2012 - Present
Windham Professionals June 2006 - November 2012
STEPHENS & MICHAELS ASSOCIATES 2001 - 2006
Lamont, Hanley & Associates 1997 - 2000
Skills
Process Improvement, Risk Management, Microsoft Office, Loss Mitigation, Customer Service, Leadership, Access, Accounting, Analysis, Banking, Finance, Financial Analysis, Forecasting, Insurance, Management, Operations Management, Training
Education
Plymouth State University 2004 — 2005
Criminal Justice and Corrections
Hesser College 2003 — 2004
PLYMOUTH STATE COLLEGE 1994 — 1995
BIOLOGY
Franklin Pierce College 1993 — 1994
Biology, General
Hesser College 1993 — 1993
OYSTER RIVER HIGH SCHOOL 1992 — 1993
Windham Professionals July 2013 - Present
Skills
Teamwork, Time Management, Customer Service, PowerPoint, Facebook, Microsoft Word, Critical Thinking, Microsoft Office, Microsoft Excel, Data Entry, ADP HRB, ADP E-Time, E-Verify
Education
Southern New Hampshire University 2013 — 2015
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
Keene State College 2008 — 2012
Associate of Science, Chemical Dependency
Keene State College 2008 — 2012
Bachelor of Arts, Psychology
NASHUA CENTER FOR HEALTHY ADULTS September 2012 - October 2012
Windham Professionals October 2011 - January 2012
HOME DEPOT March 2010 - October 2011
Sears March 2006 - December 2009
BAPTIST VILLAGE ASSISTED LIVING CARE CENTER March 2002 - April 2003
THUNDERBIRD SAMARITAN NURSING HOME August 2001 - April 2002
Skills
Healthcare, Clinical Research, Customer Service, Hospitals, Microsoft Word, PowerPoint, Research, Medicine, Surgery, Treatment, Pediatrics, Medical Terminology, Medical Education, Strategic Planning, Cpr Certified, EMR, Nursing
Education
Mount Washington College 2012 — 2012
Deploma, Medical/Clinical Assistant
Mount Washington College
Diploma
Nashua Community College 1999 — 2001
Massage Thearapy
Pelham High School 1994 — 1998
Diploma, General
Windham Professionals September 2008 - Present
Academy Collections June 2002 - August 2008
Education
Los Angeles Southwest College 1993 — 1995
Windham Professionals March 2014 - Present
Chemical Bank April 2011 - January 2014
Chemical Bank December 2008 - April 2011
Chemical Bank October 2007 - December 2008
Skills
Loss Recovery, Collections, Loans, Banking, Loss Mitigation, Credit, Retail Banking, Vendor Relationships
Education
Grand Valley State University 2006 — 2008
Bachelor of Business Administration (B.B.A.), Finance, General
Mid Michigan Community College 2004 — 2006
Bachelor of Business Administration (B.B.A.), Finance, General
Davidson Titles, Inc. September 1999 - Present
Inova Payroll, Inc. July 2013 - December 2013
Windham Professionals July 2012 - June 2013
First Choice Dental Lab May 2010 - April 2011
University of Phoenix 1998 - 1999
ITT Technical Institute 1997 - 1998
Columbus City Schools 1992 - 1996
Mercier Rubinstein Advertising 1990 - 1992
Skills
Public Relations, Marketing Communications, Sales Process, Career Counseling, Teaching, Situational Sales..., Leadership, Sales, Academic Advising, Events Coordination, Youth Programs, Human Resources, Social Media, Direct Sales, Sales Presentations, Copywriting, Writing, Student Loans, Third Party Collections, Customer Service, New Customer..., Non-profit Volunteer
Education
Ohio University
Bachelor of Science (BS) Cum Laude, Education
The Ohio State University
Bachelor of Arts (BA), Journalism/Public Relations
Capital Transportation Logistics November 2013 - Present
Fidelity Investments June 2007 - May 2013
Motorcycles of Manchester October 2005 - November 2006
Naults Honda Powerhouse June 2004 - October 2005
Plaistow Powersports March 2004 - May 2004
Windham Professionals March 2003 - August 2003
Hanover Hill Health Care Center March 2002 - March 2003
Skills
Defined Contribution..., Customer Service, Series 6, Series 63, Budgets
Education
Southern NH University 2013 — 2017
Master's degree, Finance/Financial Planning
Ithaca College 1995 — 2000
Bachelor of Science, Therapeutic Recreation
Manchester HS West 1990 — 1995
Diploma, General Studies
High School
Hertz November 2013 - May 2015
Windham Professionals August 2013 - November 2013
People Inc January 2012 - July 2013
People Inc September 2009 - January 2012
James Pustejovsky’s TimeML Project, Brandeis University March 2009 - September 2009
Memory and Cognition Lab, Volen Center for Complex Systems, Brandeis University December 2007 - May 2009
Wintergreen Orchard House July 2008 - July 2008
Skills
Proofreading, Microsoft Office, Paperwork, Propositional Scoring, Hand Knitting, German, Data Entry, Organization, Close Attention to..., Training, Record Keeping, Priortizing Competing..., Managing Deadlines, Working Under Pressure, Managing Resources
Education
Brandeis University 2005 — 2009
Bachelor of Arts (B.A.), Language and Linguistics
Asurion July 2014 - Present
Internal Revenue Service December 2013 - November 2014
Windham Professionals July 2013 - December 2013
Ascend Federal Credit Union July 2012 - July 2013
Education
Daymar Institute-Nashville
Associate's degree, Medical Billing & Coding
Windham Professionals July 2013 - Present
HSBC Card Services June 1993 - April 2011
Skills
Access, Financial Services, Microsoft Excel, Account Reconciliation, Customer Service, FDCPA, Process Improvement, Customer Satisfaction, Analysis, Accounts Payable, Microsoft Office, Management, Customer Retention, Invoicing, Sales, Account Management, Salesforce.com
Education
Long Beach City College
General Education, Nursing Education
University of Phoenix
Business Management, Business Administration and Management, General
Windham Professionals January 2014 - Present
Education
Erie Community College 1995 — 1996
Business Administration and Management, General
Windham Professionals 2001 - 2006
Fulfillment Express, Inc. March 1992 - November 2001
Skills
Project Management, Hiring, Sales, Customer Service, Cold Calling, Account Management, Accounts Receivable, Public Speaking
Education
University of Massachusetts, Amherst 1985 — 1989
Bachelor of Science (BS), Hotel, Motel, and Restaurant Management