Wireless Data Services
Industry: IT service management company
DescriptionHeadquarters: Poole, United Kingdom CEO: David Ffoulkes-Jones (Jan 2000–) Founder: David Ffoulkes-Jones Founded: 1995, Poole, United Kingdom Acquisition date: 2012 Parent organization: Volaris Group Inc.
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Wireless Data Services Employees
Security Industry Specialists, Inc. October 2014 - Present
Wireless Data Services October 2011 - October 2014
Skills
Telecommunications, Mobile Devices, Wireless, GSM, Troubleshooting, Testing, Mobile Communications, Android, Mobile Technology, Technical Support, Mobile Applications, Data Center, Project Management, IP, Microsoft Office, Customer Service, Leadership, Customer Satisfaction, Project Planning, Call Centers, Process Improvement, Analysis, Performance Management, Microsoft Excel, Management, Training, Sales, PowerPoint, Time Management
Education
Brigham Young University - Idaho 2014 — 2016
Business Administration and Management, General
Expedia, Inc. November 2013 - Present
Expedia December 2012 - July 2013
WDS February 2011 - December 2011
WDS Global February 2011 - March 2011
ETCC January 2011 - February 2011
WDS Global November 2007 - January 2009
Wireless Data Services August 2004 - November 2007
WDS Global - Kirkland (Verizon Wireless Project) 2005 - 2005
EarthLink July 1997 - February 2003
EarthLink/MindSpring 1997 - 2002
Skills
Wireless, Leadership, Vendor Management, Telecommunications, Troubleshooting, Workforce Management, Call Center, Technical Support, Customer Satisfaction, Customer Experience, Customer Service, Customer Support, Mobile Devices, Process Improvement, Blackberry, Team Leadership, Training, Project Management, TCP/IP, Windows, Wireless Networking, Networking, XP, Product Management, Testing, CRM, Recruiting, Software Documentation, Blackberry Enterprise..., Operations Management, Software Installation, Active Directory, Windows 7, Management, Negotiation, Account Management, Computer Hardware, Coaching, Cross-functional Team..., Employee Training, System Administration, BMC Remedy, Team Management, Team Building, Supervising, VoIP, Quality Assurance, Business Analysis, Forecasting, Call Centers
Education
State University of New York College at Buffalo 1993 — 1997
Medical Technology
Guilderland High School 1989 — 1993
HS Diploma
Northwest Nazarene University September 2005 - Present
Wireless Data Services 2010 - July 2010
Pinelow Park and Conference Center 2009 - 2009
NNU Technical Response Center 2006 - 2009
Inclusions 2007 - 2008
Skills
Troubleshooting, Technical Support, Computer Hardware, Customer Service, Photoshop, Illustrator, Call Centers
Education
Northwest Nazarene University 2005 — 2014
Bachelor of Arts, Applied Studies: Art / Graphic Design
Middleton High School 2001 — 2005
High School Diploma, Art, Computer Science
Avanade June 2011 - December 2011
Wireless Data Services 2005 - 2010
Skills
Programming: ASP.NET;..., XP, Customer Service, Networking, Customer Satisfaction, Blackberry, OS X, Windows Server, Computer Hardware, Unix, SQL, Software Installation, Visio, Wireless Networking, IP, MySQL, Account Management, Technical Support, Escalation, Windows 7, Telecommunications, Troubleshooting, Mobile Technology, Network Administration, Open Source Software, Call Center, Mobile Devices, Project Management, Wireless, Windows Mobile, Software Documentation, Cloud Computing
Education
University of Washington 2013 — 2013
.Net Development Certificate
City University of Seattle 2007 — 2011
Master of Science (MSc), Computer Systems, 3.69
Cobalt December 2007 - Present
CBS Corporation June 2006 - Present
Wireless Data Services January 2005 - November 2007
Education
Green River Community College 1996 — 1999
associates, General study
Nintendo of America October 2006 - Present
Wireless Data Services May 2005 - October 2006
Education
Eastern Washington University 2001 — 2004
US Army Garrison, Fort Carson March 2010 - November 2012
US Army March 2009 - March 2010
Splatter Comix January 2008 - October 2009
Website Advancement February 2008 - January 2009
wireless data services April 2005 - June 2008
Skills
3D, Texturing, Animation, Leadership, Troubleshooting
Education
Lake Washington Technical College 2013 — 2015
Associate of Arts and Sciences (AAS), Computer Networking and Security Technologies
Bellevue College 1900 — 2012
Army Training 2009 — 2009
Phase 1 EOD Tech school, Explosive Ordnance.
Veritude and Fidelity February 2013 - Present
BlackBerry January 2011 - November 2012
SPRINT January 2009 - January 2011
Wireless Data Services November 2005 - October 2008
BENCHMARK ELECTRONICS INC October 2002 - August 2006
LOEWS CINEPLEX April 2003 - May 2004
Triumph Technologies September 2002 - December 2002
CABINET SOURCE INC September 2002 - December 2002
Skills
Troubleshooting, Microsoft Exchange, Laptops, HTML, Technical Support, OS X, Windows 7, Process Improvement, Quality Assurance, DNS, TCP/IP, Help Desk Support, Team Leadership, Telecommunications, Java, DHCP, Networking, Computer Hardware, Outlook, Windows, Customer Satisfaction, Analysis, Printers, Operating Systems, Call Center, Hardware, LAN-WAN, Switches, Team Building, XP, Microsoft Office, Training, Software Installation, Wireless, Network Administration, Disaster Recovery, System Deployment, Servers, Routers, VPN, Customer Service, Wireless Networking, Blackberry, Blackberry OS, Management, Software Documentation, Remote Desktop, Computer Repair, Cabling, Blackberry Enterprise...
Education
Dallas County Community College 2015 — 2016
Digital Forensics AAS
DIPLOMA-HIGH SCHOOL
COMPTIA, A+, NETWORK + Certified
Autodesk Media & Entertainment February 2011 - Present
Microsoft May 2009 - November 2009
Wyndham Vacation Ownership June 2006 - October 2007
Wireless Data Services 2005 - 2007
Skills
Quality Assurance, Leadership, Software Documentation, Troubleshooting, Process Improvement, Test Automation, Flash, Agile Methodologies, Microsoft Office, Agile Project Management, Vendor Management, Project Management, Maya, Training, Management, Coaching, Concept Design, Photoshop, Microsoft Excel, After Effects, Lean Six Sigma, Networking
Education
Bellevue College 2007 — 2009
AA, Animation and Graphics
Microsoft October 2012 - Present
VMC October 2011 - October 2012
VMC July 2011 - October 2011
VMC April 2010 - August 2011
Wireless Data Services June 2006 - November 2007
WDSGlobal 2006 - 2007
Copa Cafe-GHH Select Coffee December 2001 - September 2002
Skills
Troubleshooting, Microsoft Exchange, Windows 7, Budgets, SCOM, Active Directory, XP, Office 365, Computer Hardware, Technical Support, Team Leadership, Windows Server, Virtualization, SharePoint, Windows, Powershell, Call Center, Network Administration, Servers, Management, DNS, Blackberry Enterprise..., Hyper-V, Networking, System Deployment, Training, Software Documentation, Operating Systems, Testing, VMware, Cloud Computing, Call Centers, Microsoft Technologies, Blackberry, Disaster Recovery, BMC Remedy, IIS, Hardware, DHCP, System Administration, Group Policy, Data Center, VPN, Wireless Networking, TCP/IP, Software Installation, Help Desk Support, ITIL, Server Administration, Leadership
Education
Bellevue College 2009 — 2010
Certificate Program, CDP
University of Massachusetts, Amherst 1999 — 2004
Affordable Care Act Contractor November 2014 - Present
Community Action Partnership Association of Idaho September 2013 - May 2014
Wells Fargo June 2011 - December 2012
Wireless Data Services September 2009 - June 2011
Pittsburg Unified, Elko County, and Mt. Diablo School Districts October 2003 - May 2009
California Judges Association October 1988 - February 1996
Skills
Policy Analysis, Call Centers, Telecommunications, Troubleshooting, Wireless, Volunteer Management, Legislative Affairs, Mobile Devices, Technical Support, Customer Experience, Service Delivery, Customer Satisfaction, Team Leadership, TCP/IP, Customer Service, GSM, Hiring
Education
University of California, Santa Barbara
M.A., Public History, Public Policy emphasis
City of Waukee June 2013 - Present
City of Waukee November 2005 - June 2013
City of Waukee April 2002 - November 2005
City of Waukee December 2001 - April 2002
Wells Fargo Financial December 1999 - December 2001
Wells Fargo Financial July 1998 - December 1999
WHO-TV 1995 - 1998
Wireless Data Services 1994 - 1994
Wireless Data Services 1994 - 1994
Skills
Local Government, Customer Service, Municipal Government, Writing, Proofreading, Customer Relations, Scheduling, Municipalities, Public Speaking, Community Outreach, Public Policy, Fundraising, Community Development, Grant Writing, Economic Development, Government
Education
Cornell College 1991 — 1995
Bachelor of Arts, Art, English
Cascade High School 1987 — 1991