Xerox Company
Industry: Corporation
DescriptionXerox Corporation is an American global corporation that sells print and digital document solutions, and document technology products in more than 160 countries. Headquarters: Norwalk, Connecticut, United States Number of employees: ~35,300 (2017) CEO: John Visentin (May 14, 2018–) Subsidiaries: PARC, Global Imaging Systems, Inc.,
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24,222 Xerox employees in database. Find out everything there's to know about Xerox employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Xerox Employees
GENPACT March 2015 - Present
Xerox January 2013 - June 2014
Xerox March 2012 - December 2012
Atento de Guatemala, S.A. August 2007 - December 2011
Skills
Sales, Customer Service, Leadership, Training, Call Centers, Recruiting, Customer Satisfaction, Team Leadership, BPO, Outsourcing, CRM, Human Resources
Education
Universidad Mariano Gálvez 2014 — 2018
Licenciatura en hotelería, turismo y gastronomía, Hotel, Motel, and Restaurant Management
Chef's Center 2012 — 2013
Técnico, Banquetes y restaurantes
Oxford Language Center 2010 — 2011
Sworn translation
Centro Escolar Campoalegre 1993 — 2003
TAG AIRLINES March 2014 - Present
Xerox March 2009 - February 2014
Sears, Roebuck and Co. February 2004 - March 2009
Education
Universidad Mariano Gálvez 2014 — 2015
Maestria en Direccion Financiera, Finanzas, general
Universidad Mariano Gálvez 2008 — 2013
Bachelor of Business Administration (B.B.A.), Administración de Empresas
PTGi International Carrier Services August 2015 - Present
ATOS July 2015 - July 2015
Xerox September 2013 - June 2015
Xerox July 2013 - September 2013
Huawei April 2012 - July 2013
Grupo CESA May 2008 - March 2012
Latinode September 2005 - May 2008
Skills
Brocade, Software Installation, Cisco Technologies, Storage Area Networks, Virtualization, Data Center, VMware, Solaris, Active Directory, Network Security, Disaster Recovery, Telecommunications, VMware Infrastructure, SAN, Windows Server, Managed Services, Technical Support, vSphere, Storage Architecture, Firewalls, VoIP, IP, Troubleshooting, High Availability, VDI, Networking, Storage, Network Design, Servers, Operating Systems, Oracle, TCP/IP, Routing, NAS, CCNA, Routers, Cloud Computing, Pre-sales, Red Hat Linux, Network Architecture, DNS, Linux, Unix, DHCP, Wireless Networking, Citrix, Linux System..., Windows, Server Architecture, Infrastructure
Education
Universidad Galileo 2010 — 2014
Telecommunications
Colegio Continental Americano Guatemala 1995 — 1996
High School Diploma, High School/Secondary Diplomas and Certificates
Xerox October 2014 - Present
CENTRO HOLISTICO DE TERAPIAS ALTERNATIVAS PACHA MAMA July 2014 - Present
Transactel April 2009 - September 2012
Skills
Fully Bilingual, English teacher, Advertising, Multilingual, Management, Customer Service, Holistic Health, Negotiation, Aromatherapy, Business Strategy, Microsoft Office, Strategic Planning, Naturopathy, Team Leadership, Marketing Strategy, Process Improvement, Change Management, Project Management, Coaching
Education
Cefhonac Guatemala 2012 — 2014
Medico Naturopata, Naturopathic Medicine/Naturopathy, Medico Naturopata
Universidad Galileo 2010 — 2013
Licenciatura en, Mercadeo, Tecnico
British Languague Center 1990 — 1992
Legal, Translator
Rosemont School 1985 — 1987
Secretaria, Administrativa
Xerox October 2013 - Present
NCO Group 2010 - Present
Skills
Training, Supervising, Employee Management, Employee Training, Customer Service
Education
Universidad Mariano Gálvez
Psicología clínica
Ricoh Americas Corporation August 2013 - Present
Panduit June 2008 - August 2013
Panduit March 2004 - June 2008
ICC October 2002 - February 2004
Axioma International February 2001 - October 2002
Lanier Worldwide October 1997 - December 2000
GBM (an IBM alliance Company) December 1996 - July 1997
Xerox July 1990 - December 1996
Skills
Negotiation, International Sales, Marketing, Sales, New Business Development, Lead Generation, Marketing Strategy, Product Management, Team Leadership, Product Development, Product Launch, Management, Sales Operations, Project Planning, Product Marketing, Key Account Management, Team Building, Training, Cross-functional Team..., Solution Selling, Sales Management, Channel Partners, Competitive Analysis
Education
Universidad Latina de Costa Rica 1997 — 2000
MBA
Universidad Interamericana de Costa Rica 1992 — 1996
Bachelor
Saint Clare College
Xerox November 2014 - Present
Fundación Pacunam February 2013 - Present
TAG Guate June 2012 - Present
New Media - UFM January 2012 - December 2012
ACO,S.A. Desarrollos Inmobiliarios March 2011 - December 2011
Seguros G&T October 2006 - December 2006
Skills
Data Analysis, Financial Analysis, Financial Reporting, NGOs, Public Sector, Public Relations, Executive Reporting, Executive...
Education
Universidad Francisco Marroquín 2008 — 2012
Licenciatura, Economía con especialización en Finanzas
Xerox November 2014 - Present
Grupo Tellamo, S.A. June 2012 - November 2014
24/7, Inc February 2008 - April 2012
Atento de Guatemala, S.A. 2003 - 2007
Skills
Six Sigma, QMS, Customer Service, Sales Management, Microsoft Office, Visio, Asterisk, Avaya, Elastix, NICE Call Recording, Sabre, Shares, Performance Management, MIS, Management, Project Management, Outsourcing, Team Management, Team Leadership, Gestión del rendimiento..., Administración y..., Servicio de atención al..., Gerencia de ventas, Planificación..., Gestión de proyectos, Liderazgo de equipos, Dirección y desarrollo..., Subcontratación
Education
Universidad Galileo 2011 — 2013
Business Administration and Informatics
Xerox March 2015 - Present
Microsoft September 2011 - Present
Digital Geko May 2013 - March 2015
Venture 77 June 2011 - April 2013
Skills
Windows Azure, Windows Phone, C#, PHP, TMG, Network Security, Windows Server, Windows Security, Backtrack, MySQL, Microsoft SQL Server, Systems Analysis, Java, Flex, Hardware Infrastructure, Visual Studio, Team Foundation Server, Virtualization, WPF, MongoDB, Windows Services, Android, PostgreSQL, HTML 5, JavaScript, CSS, XML, XAML, Scrum, Play Framework, Desarrollo de software, SQL, Aplicaciones móviles, .NET, Desarrollo web, C++, Software Development
Education
Universidad Rafael Landívar 2015 — 2016
Postgrado en ingeniería administrativa, Ingeniería industrial
Universidad Mariano Gálvez 2008 — 2012
Bachelor of Science (B.S.), Systems Engineering
Universidad Galileo 2008 — 2009
Associate's degree, Web Page, Digital/Multimedia and Information Resources Design
Xerox July 2015 - Present
[24]7 May 2012 - Present
Dirección General de Aeronáutica Civil de Guatemala April 2009 - July 2012
Impulsos Creativos February 2008 - March 2012
Psicología Moderna Aplicada January 2002 - February 2008
Skills
Organizational..., Organizational..., Six Sigma, E-Learning, Motivation, Highly motivated..., Customer Service, KPI Dashboards, Neurolinguistics, Emotional Intelligence, Cross-functional Team..., Human Resources, Recruiting, Feedback, Coaching, Project Management, Desarrollo..., Selección de personal, Servicio de atención al..., Recursos humanos, Gestión de proyectos
Education
Universidad Mariano Gálvez 2007 — 2014
Master of Business Administration (MBA)/pendiente un año para graduación, Marketing/Business Administration
Universidad Mariano Gálvez
Xerox February 2015 - Present
Xerox March 2014 - February 2015
Capgemini January 2009 - March 2014
Saul Restaurante January 2008 - September 2008
Skills
Six Sigma, Lean Manufacturing, Team Building, Financial Analysis, Financial Reporting, Collections, Credit Analysis, Microsoft Excel, Microsoft Office, Mejora de procesos de..., Análisis de negocio, Customer Service, Seis Sigma, Análisis financiero, Gestión de proyectos, Mejora de procesos, Servicio de atención al...
Education
Escuela Superior Internacional 2014 — 2015
Master of Business Administration (MBA)
Escuela Superior Internacional 2011 — 2013
Bachelor of Business Administration (BBA)
Universidad Rafael Landívar 2003 — 2006
Administracion de Empresas, Hoteles y Restaurantes
Xerox December 2014 - Present
Grupo Omnilife-Angelíssima-Chivas November 2012 - Present
Grupo Omnilife-Angelíssima-Chivas November 2012 - December 2014
Sopapas July 2009 - August 2012
Starbucks October 2009 - July 2010
Capgemini Consulting August 2008 - December 2008
Skills
Coaching, Strategic Planning, Financial Analysis, Customer Relations, English, Staff Supervision, Operating Budgets, Store Management, SAP, Sales Operations, Direct Sales, Problem Solving, Inglés, Gestión de proyectos, Planificación..., Análisis financiero, Servicio de atención al..., Ventas, Gerencia de ventas, Análisis, Liderazgo de equipos, Negociación, Español, Estrategia de..., Business Strategy, Management, Microsoft Office, Estrategia empresarial, Team Leadership
Education
Universidad Francisco Marroquín 2014 — 2016
Master's degree, Finanzas
Escuela Superior Internacional 2008 — 2010
MBA, Economía
Universidad Francisco Marroquín 2002 — 2007
Licenciatura en Relaciones Internacionales, Ciencia Política
Xerox January 2012 - Present
Seguros de Occidente March 2007 - December 2011
L'Oreal Guatemala October 2004 - February 2007
Sistran February 2002 - September 2004
Skills
Microsoft SQL Server, ASP.NET, C#, SQL, Software Development, VB.NET, XML
Education
Universidad Galileo 2006 — 2010
Bachelor's Degree, Informática, Licenciado en Informática
Universidad Francisco Marroquín 1992 — 1994
Engineer's Degree, Sistemas, Informática y Ciencias de la Computación, Not finished
Liceo Chapero 1988 — 1991
High School, Computer Science., High School Diploma with emphasis on Computer Science.
LG Electronics May 2014 - May 2015
LG Electronics April 2013 - May 2014
LG Electronics June 2012 - April 2013
LG Electronics August 2011 - June 2012
LG Electronics November 2010 - July 2011
LG Electronics January 2010 - November 2010
Dúo Graphic Publicidad July 2007 - July 2009
Xerox August 2006 - July 2007
Skills
Consumer Electronics, Mobile Devices, Channel Management, IT Solutions, Software Installation, Mac OS X, Windows 7, MS Office Suite, Training Guides, Ventas, Microsoft Office, Negociación, Creación y desarrollo..., Planificación..., Marketing de productos, Estrategia de..., Liderazgo de equipos, Mercadotecnia, Electrónica de consumo
Education
Universidad Galileo 2011 — 2014
Business Management, Administración y gestión de empresas, general
Xerox February 2014 - Present
ExxonMobil August 2013 - February 2014
ExxonMobil August 2012 - August 2013
ExxonMobil September 2010 - July 2012
ExxonMobil June 2008 - September 2010
ExxonMobil June 2004 - April 2005
Skills
Customer Service, SAP, Internal Controls, SAP R/3, Microsoft Office, Financial Analysis, Financial Reporting, Analysis, SAP BW, Financial Accounting, Análisis, Análisis financiero, Servicio de atención al..., Gestión de proyectos, Informes financieros, SAP ERP, Administración y..., Management, Pronósticos, Cambio organizacional, Mejora de procesos, Planificación..., Change Management, Planeamiento de...
Education
universidad mesoamericana 2006 — 2007
Master of Business Administration (MBA)
Universidad Rafael Landívar 1995 — 2004
Licenciado, Administracion
Xerox April 2015 - Present
Xerox February 2014 - April 2015
Millicom International Cellular / Comcel July 2011 - November 2011
Whirlpool Corporation October 2004 - February 2011
ELQUIGUA, S.A. July 2002 - October 2004
Skills
Cross-functional Team..., Liderazgo de equipos..., Administración y..., Cadena de suministro, Estrategia, Gestión de proyectos, Logística, Strategy, Mejora de procesos, Business Strategy, Estrategia empresarial, Planificación..., Strategic Planning, Forecasting, Management
Education
Universidad Rafael Landívar 1998 — 2004
Administración de Empresas, Económicas
Aramark Uniform Services October 2013 - Present
Xerox July 2013 - October 2013
Creative Lodging Solutions/National Sales June 2013 - June 2013
Education
Universidad Nacional de Educación a Distancia - U.N.E.D. 2008 — 2013
Lequeitio Technical School
sports instructor, Sports Studies
Xerox November 2008 - December 2014
Xerox January 2012 - January 2013
Xerox August 2010 - January 2012
Affiliated Computer Services November 2008 - August 2010
CompuCom February 2005 - October 2008
Getronics February 2005 - October 2008
Mexicana Airlines 1998 - 2003
Dieste Inc. July 1996 - February 1998
Skills
iPhone, Blackberry, Smartphones, Mac OS, Windows 7, Microsoft Office, Amadeus, Apollo, GUI, Peregrine, PeopleSoft CRM, Crystal Reports, Avaya, IP Phones, Security, SharePoint, Service Desk, Active Directory, Project Management, ITIL, IT Service Management, ITIL Service Strategy, Regional Integration, Transition Management, IT Hardware Support, Coaching, Staff Development, Business Strategy, Business Process..., Strategic Consulting, PeopleSoft, Call Centers, Management, Process Improvement, Technical Support, XP, Lotus Notes, Windows Server, Help Desk Support, IT Operations, Windows XP, Vendor Management, System Deployment, Software Installation, Service Delivery, IT Management, Team Leadership, Leadership, IT Outsourcing, Outsourcing
Education
Universidad del Valle de México 1993 — 1995
graphic design
Xerox November 2014 - Present
Serco September 2011 - December 2014
NCO Group September 2009 - August 2011
247 Customer October 2007 - August 2009
Skills
P&L, Cost Management, Xerox Printers, Call Centers, Workforce Management, Management, Finance, Process Scheduler, Avaya, BPO, Contact Centers, Microsoft Excel, Access, Analysis, IEX
Education
Universidad Galileo 2010 — 2014
Bussines Administration, Telecom
Colegio San Jose de los Infantes
Universidad Galileo
Atlas Mining and Construction January 2014 - Present
Atlas Mining and Construction (Atlas Copco Dealer) January 2013 - December 2013
Xerox March 2011 - January 2013
ThyssenKrupp Elevator Americas April 2009 - March 2011
Agregua November 2007 - November 2008
Skills
Mining, Construction, Facilities Management, Facilities Engineering, Elevators, Maintenance Management, Preventive Maintenance, Technical Support, Aggregates, Project Engineering, Compras, Gestión de inventarios, Minería, Gestión de proyectos, Elaboración de..., Gestión de mantenimiento, Construcción, Servicio de atención al..., Liderazgo de equipos, Negociación, Mantenimiento preventivo, Mejora de procesos
Education
Universidad Rafael Landívar 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
Universidad del Valle de Guatemala 2001 — 2007
Mechanical engineering, Mining Technology
Universidad del Valle de Guatemala
Xerox July 2015 - Present
Xerox July 2013 - July 2015
Telefónica Móviles Guatemala April 2010 - July 2013
Telefónica Móviles Guatemala March 2010 - February 2011
Telefónica Móviles Guatemala February 2006 - March 2010
Telefónica Móviles Guatemala August 2005 - February 2006
Skills
Business Strategy, Product Marketing, Product Management, Telecommunications, Marketing, Business Analysis, Team Leadership, Strategic Planning, Project Management, Solution Implementation, Mobile Devices, Defining Product..., Team Management, Mobile Communications, Photography, Photoshop, Marketing Strategy, Telco, Solutions Marketing, GSM, Wireless, IP, VAS, Java, Software Project..., Software Engineering, Software Development, Pre-sales, VoIP, Business Intelligence, Project Planning, mar, Marketing Communications, Business, MS Project, IT Service Management, IT Management, Product Development, Business Planning
Education
Universidad Rafael Landívar 2012 — 2014
Master’s Degree, Marketing, Master Of Science
Universidad Galileo 2008 — 2012
Master of Science (MSc), Sistemas de Informacion
Universidad Galileo 2010 — 2010
Information Systems Postgraduate degree, Computer networks
Universidad Galileo 2001 — 2010
Information Systems and Computer Science Engineering, Ingeniería informática
Xerox September 2014 - Present
CNS March 2014 - August 2014
LAN/WAN Professional January 2013 - March 2014
LAN/WAN Professional September 2012 - December 2012
Medical Technologies Unlimited 2006 - 2010
Impsat Colombia (adquired by Level 3) 1998 - 2000
Banco Cooperativo de Colombia – Bancoop 1991 - 1997
Skills
CCNP Cisco Certified..., CCDA Cisco Certified..., CCNA – Security Cisco..., CCNA – Voice Cisco..., Integration, Troubleshooting, Project Management, Telecommunications, Change Management, Enterprise Architecture, Networking, CCDP, WAN, Project Planning, Management, Technical Support, LAN-WAN, Cisco Certified, Cisco IOS, Customer Service, Cisco Routers, CCNP Certified, VPN, Security, Routing, CCNP, Network Administration, Cisco Technologies, Network Security, Team Leadership, Network Design, Cisco Wireless, Switches, Routers, Firewalls, DHCP, Network Architecture, VLAN, EIGRP, Cisco Security, Network Engineering, OSPF, RIP, Routing Protocols, BGP
Education
Los Andes University
Graduate Degree as Specialist in Information Systems and Organization, Information Technology, Specialist in Information Systems and Organization
Universidad Distrital Francisco José de Caldas
BS in Electronics Engineering, Electrical and Electronics Engineering
Xerox December 2012 - Present
Xerox July 2012 - October 2012
Guest-Tek May 2008 - June 2012
Skills
Troubleshooting, Team Leadership, Cisco Technologies, Linux, Network Administration, Windows, Management, Telecommunications, Servers, Switches, Operating Systems, Project Management, Windows Server, Technical Support, Computer Hardware, Networking, Customer Service, Hardware, VoIP, IT Solutions, Contract Recruitment, Computer Repair, Computer Security, Computer Maintenance, Computer Network...
Education
ESI School of Management 2014 — 2016
Bachelor's Degree, Business Administration and Management, General
Universidad Galileo 2010 — 2014
Licenciatura en Informatica y Administracion de las Telecomunicaciones, Informática, comunicaciones y servicios de asistencia
Liceo Profesional de Informatica 2000 — 2001
Bachillerato en Computacion, Administración y gestión de empresas
Exco Technologies Limited April 2015 - Present
Telecon August 2014 - April 2015
Stardigi inc. March 2014 - May 2014
APICOM SAS July 2011 - October 2011
HISPANOAMERICANA DE EDICIONES July 2005 - June 2011
BBVA Colombia July 2004 - March 2005
XEROX July 2001 - December 2001
Skills
Web Design, Programming, Visual Studio, Eclipse, C#, C++ Language, PHP, MySQL, JavaSE, ASP.NET, VBA, CSS, HTML, phpMyAdmin, VirtualBox, VMware Workstation, Git, JavaScript, Web Development, Software Development, .NET, Java, MVC, Linux, Ubuntu, SQL, ASP.NET MVC, OOP, Web Applications, Software Engineering, UML, Visual Basic, C, AngularJS, jQuery
Education
Universidad Piloto de Colombia 1997 — 2005
INGENIERO DE SISTEMAS, Information Technology
College LaSalle Montreal 2013 — 2014
AEC LEA.3Q Programmer Analyst., Computer Science
AULA MATRIZ 2008 — 2008
WEB MASTER, Web/Multimedia Management and Webmaster
Xerox May 2015 - Present
[24]7 November 2008 - May 2015
Word of Life Fellowship September 2002 - September 2008
Skills
Microsoft Office, Administración y..., Desarrollo del liderazgo, Trabajo en equipo, Outstanding people..., Strategic Leadership, Leadership Development, Business Intelligence, Data Analysis, Teamwork, Off-shore Team..., Goal Oriented, Sales Management, Drive Results
Education
Universidad Galileo 2013 — 2016
Bachelor of Business Administration (BBA), Administración y gestión de empresas, general
WOL, BsAs, Argentina 2002 — 2006
Teología, Teología
Xerox August 2013 - Present
ACS BPS de Guatemala, S.A. August 2010 - Present
Productos AVON de Guatemala August 2006 - November 2008
Skills
Software Development, Project Planning, Project Management, Production Support, ITIL Process..., Business Process, Digital Image Processing, Database Design, Information Systems, geographical..., Databases, SQL, Software Project..., Microsoft SQL Server, Business Intelligence, UML, Visual Basic, T-SQL, .NET, XML, ASP.NET, Security, Programming, C#, Windows, Web Development, Outsourcing, Team Leadership, WinForms, Visio, SDLC, SharePoint
Education
Universidad Galileo 2010 — 2011
Master in Information Technology, Information Technology, Graduated
Universidad Galileo 2002 — 2005
Computer Science Engineer, Information Technology, Graduated.
Prialto November 2014 - Present
Prialto May 2014 - Present
Xerox October 2012 - April 2014
Xerox June 2011 - September 2012
Skills
Management, Microsoft Office, Customer Service, Time Management, Outlook, Microsoft Excel, Administration, Human Resources, Administrative..., Office Management, PowerPoint, Microsoft Word, Call Centers, Office Administration, IEX Total View, CMS, Call Center..., Call Center Development, Staffing Analysis, Business Process, Online Marketing, Strategic Human..., CRM, Team Building
Education
ESI Business School 2013 — 2016
Bachelor's Degree, Business Administration and Management, General
Universidad Mariano Gálvez 2006 — 2007
Bachelor in Advertising
Xerox January 2015 - Present
Xerox May 2014 - January 2015
Xerox September 2012 - May 2014
Affiliated Computer Services July 2010 - August 2012
ACS, a Xerox Company September 2009 - March 2011
MiDieta May 2008 - August 2009
Hospital Herrera Llerandi October 2006 - June 2007
Hospital General San Juan De Dios February 2006 - October 2006
Skills
Customer Service, Healthcare, Software Documentation, Microsoft Office, Process Improvement, Project Management, Program Management, System Administration, Change Management, Team Building, Data Analysis, Training, Microsoft Excel, Analysis, Business Analysis, Microsoft Word, Quality Assurance, Databases, Visio, Management, Project Planning, SharePoint, Team Leadership
Education
Universidad Galileo 2008 — 2010
MSc, Health Sciences Productivity
Universidad del Valle de Guatemala 1998 — 2003
Bachelor of Science (BS), Nutrition
cVidya Networks Ltd. January 2014 - Present
cVidya Networks December 2011 - December 2013
Xerox May 2009 - December 2011
Skills
Programming, Data Governance, Project Management, System Administration, Oracle SQL, SQL Server, Databases, PL/SQL, T-SQL, ETL, ASP.NET, Visual Studio, C#, VB.NET, Delphi, C++, Visual Basic, XML, Oracle Forms, Oracle Reports, Crystal Reports, Java, Servlets, Spring, Struts, Hibernate, JBoss, Unix Shell Scripting, Data Warehousing, JavaScript, VMS, Unix, Linux, Microsoft SQL Server, Database Design
Education
Universidad del Valle de Guatemala 2015 — 2016
MSc, Project Management
Universidad Mariano Gálvez 2012 — 2013
Master of Business Administration (M.B.A.), International Business
Universidad Mariano Gálvez 2006 — 2011
BSc, Computer Science and Information System
Xerox August 2014 - Present
Xerox June 2013 - July 2014
Xerox March 2012 - May 2013
Ternium January 2011 - March 2012
CEDS June 2009 - December 2010
Staffers January 2008 - June 2009
Skills
Spanish, English, Microsoft Office, Social Media, Project Management, Management, Coaching, Training, Business Strategy, Program Management, Strategic Planning, CRM, Team Leadership, Strategy, Analysis, Quality Assurance, Change Management
Education
Universidad Francisco Marroquín 2015 — 2016
Master of Business Administration (MBA)
Universidad Galileo 2014 — 2014
SCRUM Certificate
Universidad Galileo 2012 — 2012
Post Graduate Degree, Quality Assurance ISO 9001
Universidad Galileo 2006 — 2012
Bachelor of Science (B.S.), Industrial Engineering
Colegio Maya 1990 — 2002
High School Degree
Xerox May 2012 - Present
Xerox January 2011 - May 2012
Red Ventures January 2010 - August 2010
Skills
Outlook, Customer Service, Administrative..., Document Management, Microsoft Office, Microsoft Excel, Data Entry, Adobe Acrobat, Access, Microsoft Word, PowerPoint, Software Documentation, Account Management, Photoshop
Education
Universidad Galileo 2003 — 2005
Graphic Design
Colegio Comercial Guatemalteco 2001 — 2003
Secretariado Bilingue
Xerox January 2014 - Present
Skills
.NET, ASP.NET, Visual Studio, Microsoft SQL Server, C++, C#, Back-end Programming, SQL, Software Development, Programming, Databases, TFS, Java, Front-end Development, Scrum, English, Spanish, Graphic Design, Waterfall, Agile Methodologies
Education
Universidad Rafael Landívar 2010 — 2015
Bachelor of Engineering (BEng), Ingeniería de sistemas
University of New Hampshire 2012 — 2013
Computer Science
Liceo Guatemala
Liceo Guatemala
Xerox March 2014 - Present
Transactel November 2011 - December 2013
Skills
Linux, PHP, Unix, MySQL, Windows Server, VMware, NetApp, Java, C++, JavaScript, css, HTML, System Administration, Network Security, Network Administration
Education
Universidad Galileo 2011 — 2012
Master's degree, Computer Systems Networking and Telecommunications, Master in Networking and Information Security
Universidad Galileo 2007 — 2012
Engineer's degree, Systems Engineering
Verbo
Industria Sosa January 2007 - December 2012
Xerox 2010 - 2012
Capgemini December 2008 - February 2010
Skills
Marketing, Sales, SAP, Microsoft Excel, Auditing, Deductive Reasoning, Analytics, Creative Problem Solving, Creative Solutions, Customer Service, Customer Retention, Customer Acquisition, Customer Support
Education
Universidad Rafael Landívar 2009 — 2013
Bachelor's degree, Marketing/Gestión de marketing, general
Xerox September 2013 - Present
Widefense June 2012 - September 2013
Millicom International Cellular (Tigo) May 2009 - June 2012
Amnet - Newcom February 2007 - May 2009
Skills
Liderazgo de equipos, Seguridad, Telecomunicaciones, Microsoft Office, Infraestructura, Operaciones informáticas, Diseño de redes, Protocolos de Internet, Comunicación inalámbrica
Education
Universidad Mariano Gálvez 2005 — 2013
Xerox June 2014 - Present
Universidad Rafael Landivar March 2012 - Present
Allied Contact Center & BPO June 2010 - April 2011
Skills
Databases, MySQL, Microsoft SQL Server, English, Spanish, Microsoft Office, Software Engineering, Programming, Visual Studio, Software Development, HTML
Education
Universidad Rafael Landívar 2009 — 2014
Ingeniero, Informática y Sistemas
Xerox October 2014 - Present
GENPACT, Guatemala April 2009 - October 2014
GRUPO DISAGRO, S.A. January 2006 - December 2006
Skills
Process Improvement, Outsourcing, Management, Call Centers, BPO, Team Management, Leadership, Performance Management, Customer Service, Business Analysis, Operations Management
Education
Universidad Mariano Gálvez
Universidad Mariano Gálvez
Healthcare February 2015 - Present
Xerox August 2013 - February 2015
Xerox March 2011 - February 2015
Engage, GyT Continental October 2007 - March 2011
Ministerio de Salud Publica y Asistencia Social April 2006 - October 2007
Skills
Testing, Quality Assurance, Software Documentation, Test Planning, Microsoft SQL Server, SQL, HTML, Test Cases, Programming, Visual Studio, Microsoft Office, Microsoft visio, MS Project, Visual Basic 5.0/6.0, ASP, power designer, Software Quality..., Document Review, Database Queries, Coordination Of Projects, TFS, BrowserStack, Java, JUnit, Eclipse, TestNG, Selenium WebDriver, Selenium, SauceLabs
Education
Universidad Mariano Gálvez 2007 — 2009
Master's degree, Master in Computer Science with emphasis in Banking / Communications
Universidad Mariano Gálvez 2001 — 2006
Ingeniera en Sistemas de Informacion y Ciencias de la Computacion, Computer Engineering
Colegio La Patria 1999 — 2000
Bachelor's degree
United Technologies Aerospace December 2013 - Present
Xerox July 2008 - December 2013
Xerox May 2006 - August 2008
Xerox July 2003 - May 2006
Skills
process improvement, financial analysis, Black Belt, Operational Risk..., warranty cost assesments, Continuous Improvement, pulp and paper, Operations Management, Statistical Modeling, Crystal Ball, Monte Carlo Simulation, Analytical Skills, Business Process, Business Analysis, Customer Service, Technical Support, Product Support, Project Management, Program Management, statistical quality..., Cost, Process Improvement, Chemical Engineering, Quality Management, Six Sigma, Financial Analysis, Lean Manufacturing, Leadership, Outsourcing, Product Development, Management, Design of Experiments, Strategy, Root Cause Analysis, Cross-functional Team..., Manufacturing, Team Leadership, Process Engineering, Business Process..., Product Marketing, Strategic Planning, Risk Management
Education
University of Rochester - William E. Simon Graduate School of Business Administration 1996 — 1999
Master of Business Administration (MBA), Finance and Marketing
Georgia Institute of Technology/IPST 1993 — 1995
Master of Science (MSc), Engineering
Universidad Iberoamericana, Ciudad de México 1988 — 1992
Bachelor of Science (BSc), Chemical Engineering
Xerox June 2014 - Present
Capgemini February 2012 - October 2012
Capgemini January 2012 - October 2012
Cap Gemini January 2010 - January 2012
Transactel S.A June 2009 - December 2009
Skills
Team Management, Recruiting, Change Management, Microsoft Excel, Process Improvement, Project Management, Training, Business Analysis, Performance Management, Management Consulting, Management, Deferred Compensation, Visio, Business Process..., Leadership, English, Customer Service, Employee Relations
Education
Universidad Rafael Landívar 2006 — 2007
Investigacion Criminal Forense
Universidad del Valle de Guatemala 2006 — 2007
Physics
Xerox February 2012 - Present
Knowledge Learning Corporation 2009 - 2011
Knowledge Learning Corporation April 2005 - June 2009
Portland Public Schools July 2004 - December 2004
Skills
Automation, Visual Basic, Windows Server, Active Directory, SQL, Wise Packaging Studio, Norton Ghost, Image Editing, Software Deployment, WSUS, Forefront, System Administration, IIS, SharePoint, Windows, Microsoft Office, VMware, Computer Hardware, Problem Solving, DNS, Windows 7, Technical Support, Servers, Troubleshooting, Software Installation, SCCM
Education
Universidad del Valle de México 1996 — 2000
Systems Engineering, Programming, Electronic Eningeering
Inter-American Development Bank November 2012 - Present
Xerox November 2008 - October 2012
Aseguradora General November 2002 - October 2008
Skills
C#, Microsoft SQL Server, XML, ASP.NET, .NET, Software Development, Oracle, T-SQL, Visual Studio, VB.NET, Databases, SQL, Business Intelligence, SDLC, MySQL, PHP
Education
Universidad Mariano Gálvez 1998 — 2004
Ingenieria en sistemas
Xerox November 2012 - Present
Xerox 2012 - 2015
xpedx September 2009 - November 2012
Coca-Cola Enterprises September 2009 - November 2012
TracFone Wireless December 2004 - July 2007
Skills
SAP, Analysis, Forecasting, Customer Service, Process Improvement, Financial Analysis, Financial Reporting, PowerPoint, Strategic Planning, Project Management, Management, Microsoft Excel
Education
Universidad del Valle de Guatemala
Currently on
Instituto Guatemalteco Americano -IGA- 2000 — 2003
Estratego Centroamérica August 1996 - Present
SAP 2015 - 2015
Xerox January 1990 - 1995
Abbott Laboratories February 1990 - February 1992
Skills
mercadeo, administración de..., telemercadeo, SAP, Strategic Planning, Business Management, Change Management, Business Strategy, Market Research, Mercadotecnia, Gerencia de ventas, Estrategia empresarial, Estrategia, Investigación de...
Education
Universidad Rafael Landívar 1985 — 1989
LICENCIATURA, Mercadeo y Publicidad
Xerox June 2014 - Present
ACS Xerox June 2012 - May 2014
Red Ventures January 2009 - January 2010
Quality ABX September 2004 - June 2008
Skills
Team Leadership, Microsoft Excel, Microsoft Office, Customer Service, Call Centers, Microsoft Word, Social Media, PowerPoint, Leadership, Training, Gestión de cuentas, Process Improvement, Gestión de proyectos
Education
Universidad Galileo 2004 — 2007
Tecnico en Comunicacion y Diseño, Diseño gráfico y Comunicacion
Xerox July 2014 - Present
Avon August 2011 - June 2014
Accesorios Globales, S.A. September 2009 - August 2011
Banco Inmobiliario, S.A. November 2004 - August 2009
Skills
Beauty Industry, Customer Service, Personal Care, Microsoft Office, Microsoft Excel, ERP, PHP, .NET, CSS, HTML, JavaScript, jQuery, Photoshop, SQL, Linux
Education
Universidad Mariano Gálvez 2007 — 2014
Xerox February 2013 - Present
Ideas con Fruto September 2011 - Present
Estado Mayor de la Defensa Nacional March 2012 - December 2012
GS1 July 2005 - December 2006
Skills
Interpretación..., Marketing Strategy, Advertising, Negotiation
Education
Universidad Rafael Landívar 2000 — 2013
Cierre de Pensum, Lic. en Mercadotecnia, Énfasis en Publicidad
Liceo Guatemala 1993 — 1998
Bachelor's degree, Sciences and Literature
Xerox November 2014 - Present
Xerox March 2014 - November 2014
Periódico Prensa Libre May 2013 - February 2014
ACR Consulting January 2013 - August 2013
CS Talento Humano January 2010 - January 2011
Skills
Microsoft Project, Gestión de proyectos, HR Policies, Microsoft Excel, Microsoft Office, Customer Service, HR Consulting, Outsourcing, Small Business, Consulting, E-Learning, Interviews, Social Media, Strategy Link, Redes sociales, Entrevistas, Planeacion Estrategica, Gestion del Cambio, QwikSolver, Servicio de atención al..., Desarrollo..., Consultoría, Recursos humanos, Planificación..., Recruiting
Education
Universidad Rafael Landívar 2008 — 2013
Licenciatura en Psicología Industrial/Organizacional, Magna Cum Laude
ESI School of Management
Master of Business Administration (MBA)
Xerox August 2013 - Present
WAU MOVIL July 2012 - August 2013
WAU MOVIL July 2012 - August 2013
ACS, a Xerox Company May 2010 - July 2012
Fiomega Networks, S.A. 2009 - 2010
Corban-Sys, S. A. 2008 - 2009
Skills
Software Quality..., Functional Analysis, Software Project..., Functional Requirements, Requirements Gathering, Requirements Analysis, Project Management, Project Planning, Software Development, Web Applications, MySQL, Microsoft SQL Server, SDLC, Functional Testing, Web Development, Web Design, Linux, Desarrollo web, Gestión de proyectos de..., Desarrollo de software, Control de calidad de..., Gestión de proyectos, XML, Databases, SQL
Education
Universidad Mariano Gálvez
Xerox July 2014 - Present
ACS, a Xerox company February 2009 - June 2014
ACS June 2008 - January 2009
ACS March 2006 - May 2008
CADS S.A. May 2005 - February 2006
CADS S.A. January 2002 - April 2005
CADS S.A. September 1996 - December 2001
Skills
SQL, Microsoft SQL Server, Bases de datos, Technical Staff..., Staff Development, Staff Supervision, Human Resources, Leadership, Desarrollo de software, Organization, Database Administration, Hiring Practices, Software Lifecycle..., Project Management, Systems Analysis, Systems Engineering, Software Quality..., Databases, Database Design, MySQL, Software Development, ITIL, CMMI, UML, ASP.NET, Web Applications, Borland Delphi, Windows, Linux, Team Foundation Server, Scrum
Education
Scrum Alliance 2015 — 2015
Certified ScrumMaster
Universidad Galileo 2013 — 2013
SCRUM Diploma
Universidad Rafael Landivar 2012 — 2012
Postgrado, Ingeniería Administrativa
Universidad Rafael Landívar 2009 — 2010
Magister, Gerencia de Sistemas de Información
Universidad Rafael Landívar 1994 — 2009
Licenciatura, Ingeniería en Informática y Sistemas
Xerox May 2013 - Present
Xerox July 2012 - April 2013
ACS, a Xerox Company March 2010 - October 2012
ACS, a Xerox Company December 2008 - February 2011
Pantaleon Sugar Holdings March 2008 - December 2008
Skills
Business Process..., SQL, ERP
Education
Universidad Galileo 2008 — 2009
Masters, Business Reingineering
Universidad Galileo 2003 — 2007
Bachlor, Computer Science
Xerox October 2014 - Present
Independent Consultant July 2011 - July 2014
Productive Business Solutions October 2012 - February 2013
Distribuidora Estor December 2002 - March 2011
Nielsen Company January 2002 - November 2002
Skills
Strategy, Management, Marketing Strategy, Product Development, Business Strategy, Management Consulting, Marketing, Sales Process, New Business Development, Negotiation, Cross-functional Team..., Sales, Operations Management, Commerce, Supplier Negotiation, Human Resources, Pricing, Financial Analysis, Leadership, Strategic Planning, Supplier Negotiations, International..., Sales Management, Bilingual..., Coordination, Business Development, Customer Service, Customer Retention, Business Planning, Entrepreneurship, Direct Sales, Account Management, Selling, Small Business, Spanish, English, Market Analysis, Microsoft Office, Consulting, Team Leadership, Project Management, Team Management, Business Analysis
Education
Universidad Rafael Landívar 2013 — 2014
Master's degree, Marketing
Universidad Rafael Landívar 1995 — 2001
Bachelor, Business Administration and Management, General
Colegio Capouilliez 1988 — 1992
Highschool
Xerox April 2013 - Present
Novartis October 2012 - January 2013
GENPACT October 2009 - May 2012
Maersk Line September 2001 - September 2008
Skills
Project Management, Process Improvement, Microsoft Excel, Finance, Strategic Planning, Analysis, Team Leadership, Negotiation, Customer Service, Microsoft Office, SAP, Forecasting, Business Process..., Outsourcing
Education
Universidad Galileo 2013 — 2014
MAF, Administracion Financiera, Master
Universidad Galileo 2005 — 2012
Bachelor’s Degree, Administacion de Negocios
Xerox October 2014 - Present
Megas August 2015 - Present
Millicom International Cellular (Tigo) September 2013 - October 2014
INGUAT February 2012 - September 2013
INGUAT February 2011 - February 2012
Universidad del Valle de Guatemala January 2009 - May 2009
Skills
Python, Computer Science, Java, Software Development, C#, Programming, JavaScript, HTML, Visual Basic, Visual Studio, Web Development, Linux, Social Networking, CSS, Databases, SQL, Project Management
Education
Universidad del Valle de Guatemala 2015 — 2016
Master’s Degree, Project Management
Universidad del Valle de Guatemala 2006 — 2011
Student, Computer Science
Colegio El Sagrado Corazón de Jesús 1993 — 2005
Bachelor of Science (B.S.)
Xerox October 2009 - Present
Digitex October 2008 - October 2009
Banco Azteca November 2005 - August 2007
Skills
Team Building, Building Relationships, Networking, Strategic Planning, People Skills, People Development, Operations Management, Organizational..., Creative Strategy, Customer Service
Education
ESEUNE 2007 — 2008
Global MBA specialized in American and EU markets, Major in American and EU markets
Universidad Francisco Marroquín 2001 — 2005
Bachelor Foreign Affairs, Major in International Commerce and International Organizations
Xoom Corporation August 2015 - Present
Xerox October 2013 - August 2015
IOM May 2011 - September 2013
Digital Geko August 2010 - May 2011
CES CDC-CAP/UVG July 2009 - August 2010
Universidad del Valle de Guatemala January 2007 - December 2009
ARV Soluciones Integrales March 2008 - July 2009
Innova Tecnologias January 2007 - March 2008
Skills
Software Development, Microsoft SQL Server, Databases, MySQL, Java, .NET, Web Development, PHP, Programming, SQL, C#, Linux, Database Administration, Security, XML, JavaScript, Team Leadership, Project Management, jQuery, HTML, Desarrollo de software, Bases de datos
Education
Universidad del Valle de Guatemala 2005 — 2011
Ciencias de la Computación
Instituto de Estudios Avanzados Suger Montano 2003 — 2004
Bachiller en Computación con Orientación Científica, Ciencias de la Computación
Xerox June 2015 - Present
Xerox June 2014 - May 2015
Havells Sylvania November 2012 - February 2014
GENPACT LLC April 2010 - November 2012
ADCOSINE (Shell Guatemala Contractor) May 2002 - April 2010
Skills
BPO, Outsourcing, Operations Management, Six Sigma, Team Management, ERP, Accounting, Shared Services, English, SAP, Excel, SLA, Process Improvement, Sla, Microsoft Excel, Payroll, Internal Controls, Forecasting, General Ledger, Consolidation, Finance, Business Process..., Accounts Receivable, Management, Budgets, Accounts Payable, Managerial Finance, Hyperion Enterprise, Financial Analysis, Variance Analysis, MIS, Analysis, Project Management, Financial Reporting, Business Analysis, Business Strategy, Tax, Change Management
Education
Universidad Rafael Landívar 1998 — 2002
Mayor, Certified Public Accountant
Liceo Guatemala 1993 — 1997
High School Diploma
Atos July 2015 - Present
Xerox September 2013 - July 2015
Green Light Technology November 2008 - January 2013
Rones de Guatemala October 2006 - November 2011
Abbott February 2006 - July 2007
Grupo Solid (LAPCO) Latin America Paints Company 2002 - 2006
SBLI USA Mutual Life Insurance Company, Inc 2001 - 2001
Colgate Palmolive 1994 - 1995
Colgate Palmolive 1994 - 1995
Colgate Palmolive 1994 - 1995
Skills
IT Audit, Windows, ITIL, Network Security, Data Warehousing, Microsoft Office, Database Administration, Business Intelligence, Computer Security, SDLC, Cloud Computing, Linux, Software Project..., IT Management, Microsoft SQL Server, ERP, Security, Project Management, Business Analysis, Team Leadership, Software Development, Infrastructure, IT Operations
Education
Universidad Mariano Gálvez 1991 — 1997
Bachelor's Degree, Computer Science, Systems Engineer
Lockerby Composite School 1987 — 1987
Bioventus March 2015 - Present
Truphone September 2014 - February 2015
General Parts International Inc dba Carquest October 2011 - August 2014
Motorola March 2009 - September 2010
Trade Business Overseas, LLC April 2003 - March 2009
HJ Heinz October 2000 - February 2003
Xerox July 1996 - December 1999
Skills
Oracle, Salesforce.com, JD Edwards, Quickbooks, PowerPoint, Microsoft Excel, Management, Accounts Receivable, Microsoft Word, Analysis, Leadership, Finance, Sales, Marketing, Accounting, SAP, B2B
Education
Universidad Metropolitana (VE) 1999 — 1999
Bachelor of Business Administration (BBA), Management
Universidad Metropolitana (VE) 1991 — 1996
BS, Business Administration Management
Self-employed April 2013 - Present
Xerox November 2013 - March 2014
TELLUS International February 2009 - August 2009
Skills
Translation, Italian, English, Spanish, English grammar, English-Spanish, Italian - Spanish, Customer Service, Customer Satisfaction
Education
Universidad Galileo 2010 — 2013
Engineer's degree, Energía
Colegio San Jose De los Infantes
Bachelor's degree, Programación informática, general
Xerox December 2013 - Present
TELUS International November 2011 - November 2013
Skills
Subcontratación, Mejora de procesos, Gestión de proyectos, Administración y...
Education
Universidad Galileo
Xerox August 2014 - Present
Xerox Corporation February 2009 - July 2014
RAVTEC February 2007 - February 2009
Universidad Rafael Landivar May 2002 - February 2007
Skills
SQL, Visual Basic, Microsoft SQL Server, ITIL, Software Development, .NET, Business Intelligence, Oracle, Databases, XML, UML, Database Design, Software Project..., Linux
Education
Universidad Galileo 2010 — 2013
Master of Science (MSc), Engineering
Universidad Rafael Landivar 2001 — 2006
Fondesol February 2014 - Present
NCO Group February 2009 - February 2014
Xerox August 2008 - February 2009
Corporacion Caprices (Rapsodia) February 2006 - August 2008
Claro Guatemala January 2005 - February 2006
Centrans Internacional November 2000 - January 2005
Skills
Microsoft SQL Server, MySQL, .NET, SQL, C#, JavaScript, XML, Java, PHP, HTML, Microsoft Office, Microsoft Technologies, Linux Desktop, Windows Services, ISA Server 2000, Crystal Reports, Active Directory, Group Policy, McAfee Antivirus, Microsoft Exchange, Visual Basic, Microsoft Windows, Tecnología de Cisco
Education
Universidad Mariano Gálvez 1999 — 2005
Ingeniero en sistemas de información y ciencias de la computación, Ingeniería informática
Universidad Mariano Gálvez 1999 — 2005
Ingeniería, Ingeniería informática
Xerox January 2014 - Present
Genpact 2010 - August 2013
Citi Bank Guatemala August 2008 - November 2009
PRESELECCION EMPRESARIAL June 2007 - August 2008
Skills
Hiring, Human Resources, Organizational..., Talent Acquisition, HR Consulting, Performance Management, Employee Relations, Employee Engagement, Recruiting, Talent Management, Workforce Planning, HR Policies, Personnel Management, Deferred Compensation, Screening, Succession Planning, Job Descriptions, HRIS, BPO, Technical Recruiting, Performance Appraisal, Onboarding, Compensation & Benefit
Education
Universidad Francisco Marroquín 2009 — 2010
Master, Human Resources
Universidad Francisco Marroquín 2009 — 2010
Master, HR
Xerox July 2007 - Present
CADS, S.A. July 2006 - June 2007
Tecniseguros, S.A. June 2004 - June 2006
Asesoria Profesional Consulte, S.A. 2004 - 2004
Skills
Microsoft SQL Server, C#, ASP.NET, Software Development, .NET, Web Applications, Web Development, SQL, PHP, MySQL, ASP, Web Services, ADO.NET, Databases, ITIL, Delphi, JavaScript, XML, Visual C#, VB.NET, ASP.NET MVC, Visual Studio, jQuery, Flash, Firebird, UML, Windows, WPF, Scrum, MVC, VSS, OOP, Visual Basic, Software Project..., SSRS, Web Design, Customer Management, T-SQL, PostgreSQL, Database Design, IIS, Tomcat, Software Engineering, Software Design, WCF, AJAX, PL/SQL, Crystal Reports, InfoPath, Java
Education
Universidad Mariano Gálvez 2004 — 2013
Licenciatura en Informatica/Informatics Degree, Informatics
IECA 1997 — 1999
Accountant, Accounting
Xerox June 2015 - Present
Universidad del Istmo 2014 - 2015
Skills
Python, Google App Engine, .NET, HTML5, AJAX, JavaScript, CSS, SQL, Microsoft SQL Server, ASP.NET, Linux, LINQ, JSON, jQuery, ADO.NET, C#, Visual Basic, Visual Studio
Education
Universidad Galileo 2015 — 2016
Master's degree, Computer and Information Systems Security/Information Assurance
Universidad Mesoamericana 2009 — 2012
Bachelor's degree, Systems Engineering
BPO Innovations June 2015 - Present
Xerox January 2014 - June 2015
HARMON HALL 2014 - 2015
Skills
Centro de llamadas, Servicio de atención al..., Administración y..., Subcontratación, Satisfacción del cliente, Gestión de relaciones..., Enseñanza de idiomas, Enseñanza del inglés, Enseñanza de adultos, Microsoft Office
Education
Universidad Rafael Landívar
administracion de empresas, Administración y gestión de empresas, general
Xerox January 2014 - Present
BDG, S. A. July 2012 - December 2013
Universidad Rafael Landivar January 2011 - July 2012
Skills
Scrum, CSM, .NET, Microsoft SQL Server, C#, Visual Studio, TFS, ASPX, Java, Software Development, Project Management, SQL, XML, ASP.NET, PHP
Education
Universidad Rafael Landívar 2008 — 2015
Engineer’s Degree, Computer Systems
Colegio Liceo Javier 2006 — 2007
High School, Science and Letters
Xerox April 2014 - Present
American Denimatrix November 2012 - April 2014
GENPACT LLC September 2010 - December 2012
GENPACT LLC March 2009 - September 2010
Skills
Process Improvement, Six Sigma, Minitab, Project Management, Process Excellence, Statistics, Microsoft Excel, Process Management, PowerPoint, Outlook, Call Centers, Lean Manufacturing, Lean Tools, Lean Thinking, Business Process..., Business Performance..., Online Marketing, Customer Service
Education
Universidad Rafael Landívar 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
Universidad Rafael Landívar 2004 — 2009
Bachelor, Political Science - International Studies
Liceo Javier 1993 — 2003
Xerox March 2015 - Present
ExxonMobil December 2014 - March 2015
ExxonMobil August 2011 - December 2014
Skills
Financial Analysis, Financial Reporting, Process Improvement, Quality Assurance, Análisis financiero, Gestión de proyectos, Microsoft Office, Análisis, Microsoft Excel, Mejora de procesos, Project Planning, SAP, Planeamiento de...
Education
Universidad Rafael Landívar 2014 — 2016
Master in Global Marketing
Universidad Rafael Landívar 2008 — 2013
Industrial Engineering, Engineering
Xerox February 2014 - Present
Xerox May 2012 - January 2014
Xerox Mexicana July 2011 - April 2012
Xerox November 2006 - June 2011
Xerox 1991 - 2008
Skills
Project Planning, Outsourcing, Business Planning, Budgets, Process Improvement, Program Management, Marketing, Account Management, Service Delivery, Business Intelligence, Management, Business Analysis, ERP, Risk Management, Change Management, Business Process, PMP
Education
Universidad Nacional Autónoma de México 1985 — 1989
Bachelor's degree, Engineering
UNAM 1984 — 1988
Bachelor's degree
MGM Resorts International January 2014 - Present
Xerox July 2012 - September 2013
GENPACT April 2010 - March 2012
Skills
Training, Training, Management, Employee Engagement, Customer Satisfaction, Team Building, Customer Service
Education
Universidad Francisco Marroquín 2002 — 2006
Bachelor's degree, International Business/Trade/Commerce
Grupo Almo September 2014 - Present
Grupo Almo September 2014 - Present
INCOLN SOFTWARE PVT LTD June 2013 - Present
Xerox 2010 - 2013
24/7 Customer March 2008 - February 2011
Xgate January 2005 - March 2008
Skills
Performance Management, Recruiting, Talent Acquisition, Talent Management, Human Resources, Employee Relations, BPO, Training, Personnel Management, HRIS, Vendor Management, Workforce Planning, RYC RYS, ISO 9001, ISO 27001, Sales
Education
International Bussines School ESI 2015 — 2017
Master of Business Administration (M.B.A.), Gestión de recursos humanos/Administración de personal, general
ICCH 2009 — 2011
Licentiate degree, Industrial and Organizational Psychology, Graduate
UFM Guatemala 2004 — 2006
3 Año, Relaciones Internacionales
Xerox June 2015 - Present
EY November 2011 - May 2015
BiCon- Inteligencia y Estrategia de Negocios, S.A February 2010 - August 2011
Universidad Galileo May 2009 - November 2009
Skills
COBIT, IT Audit, ISO 27001, Information Security..., CISA, Information Security, Business Intelligence, Sarbanes-Oxley Act, ITIL, IT Management, COSO, Enterprise Risk..., ERP, IT Strategy, Seguridad de la..., Inteligencia empresarial, Auditoría informática, Gestión de la seguridad..., Sistemas de..., Estrategia TI, Administración de las..., Administración y..., Gestión de proyectos, Cambio organizacional, Liderazgo de equipos
Education
Universidad Galileo 2010 — 2012
Master of Science (MSc), Tecnología de la información
Universidad Galileo 2005 — 2009
Ingeniería en Sistemas y Ciencias de la Computación, Informática, comunicaciones y servicios de asistencia
Xerox August 2012 - Present
Skills
Japanese, Japanese culture, Japanese to English..., Teaching English as a..., Spanish-English, English, French, Multilingual, Technical Translation, Localization, Linguistics
Education
Colegio Decroly Americano
Loyola Escuela Empresarial para las Americas
Spanish-English, English-Spanish Legal Translator, Language Interpretation and Translation
Universidad Galileo
Engineer's degree, Computer Science
Universidad Galileo
Master's degree, Reingenieria y Tecnicas de Administracion de Calidad
SISEFIC / Sistemas Eficaces July 2015 - Present
COMERCIALIZADORA E IMPORTADORA INTERNACIONAL MANHA, S.A. August 2011 - June 2015
Xerox 2008 - 2012
Skills
Visual Studio, Oracle Applications, Joomla, Microsoft Certified..., Software Development, MFC, PL/SQL, Oracle Forms, Planificación..., SQL, Liderazgo de equipos, Business Intelligence, Gestión de proyectos de..., Servicio de atención al..., Microsoft SQL Server, Desarrollo de software, Gestión de proyectos, Inteligencia empresarial, XML, Microsoft Office, Bases de datos, Oracle, VB.NET, Desarrollo web, Administración y..., Java
Education
Universidad Galileo 2013 — 2017
Licenciatura en Administración de Sistemas Informáticos, Licenciatura en Administración de Sistemas Informáticos
Xerox June 2014 - Present
Skills
Ruby on Rails, ANSI C, JavaScript, CSS, Ruby, Data Analysis, Algorithm Design, World History, Reading Comprehension, Software Development, Operating Systems, Management, Software Engineering, Microsoft Office, Project Management, SQL, Windows, Unix, Ubuntu
Education
Universidad Galileo 2015 — 2019
Computer Science and System Administrator, Computer Science, 1st Univesity Year
Colegio Cristiano Verbo NO.3 2010 — 2011
Bachelor of Computer Science , Bachelor of Computer Science
PriceSmart July 2014 - Present
Periódico Prensa Libre June 2012 - June 2014
Xerox July 2009 - June 2012
PriceSmart August 2007 - July 2009
Skills
Administración y..., Bases de datos, Desarrollo de software, Gestión de proyectos, Liderazgo de equipos, Microsoft Office, Microsoft SQL Server, Planificación..., Project Management, SQL, Servicio de atención al...
Education
Universidad Rafael Landívar 2004 — 2010
Licentiate degree, Systems Engineering
Givaudan February 2015 - Present
Xerox September 2012 - Present
Capgemini September 2010 - September 2012
Capgemini September 2009 - September 2010
Skills
Six Sigma, SAP, Purchasing Processes, Service Deployment, Outsourcing, Order to Cash, Procure-to-Pay, Accounts Payable, Project Planning, MS Project, Project Coordination, Project Management, KPI implementation, Risk Assessment, Process Improvement, Change Management, Supply Management
Education
Universidad Galileo 2012 — 2015
Licenciatura en Administración de Empresas, Marketing/Marketing Management, General
Universidad Rafael Landívar 2007 — 2011
Licenciatura en Mercadeo, International Business
Xerox April 2015 - Present
Productive Business Solutions October 2012 - April 2015
Transactel November 2009 - October 2012
Skills
Product Management, Business Analysis, Team Player, Six Sigma, Solution Selling, Software Project..., Pre-sales, Post-Sales, Customer Service, Business Strategy, Strategic Planning, Product Marketing, Microsoft Office, Networking, Cross-functional Team..., Enterprise Software, Requirements Analysis, Integration, Process Improvement, Team Leadership, Sales Management, Operations Management, Project Management, Seis Sigma, Gestión de productos, Gestión de proyectos
Education
Universidad Galileo 2012 — 2015
Telecommunications Management
Universidad Rafael Landívar 2008 — 2009
Industrial Engineering
Xerox July 2014 - Present
Xerox September 2013 - July 2014
Capgemini January 2013 - August 2013
ExxonMobil August 2011 - December 2012
ExxonMobil September 2009 - August 2011
ExxonMobil September 2007 - September 2009
L'Oréal February 2007 - September 2007
Skills
Advanced management of..., Excel, Access,..., Eager to meet..., Committed to achieving..., Attention to Detail,..., Highly organized and..., Excellent interpersonal..., Analysis, Change Management, SAP, Strategic Planning, Strategy, Team Leadership, Budgets, Customer Service
Education
Universidad Rafael Landívar 2001 — 2006
Licenciatura en Admon. de Empresas
Telefónica March 2012 - Present
Xerox January 2010 - April 2011
Novartis July 2008 - September 2009
Novartis August 2003 - June 2008
Xanadu Corporation 1999 - 2003
Skills
Microsoft Office, Payroll, Compensation & Benefit, Hay Job Evaluation, HR Policies, Accounting, Financial Forecasting, Budget, Financial Analysis, Budget Monitoring, Budget Forecasts, QuickBooks, Pivot Tables, Recursos humanos, Planificación..., Estrategia
Education
Universidad Francisco Marroquín 1997 — 2008
Bachelor's degree, Informatics and bussines administration
Xerox February 2014 - June 2014
Xerox June 2013 - January 2014
Xerox June 2012 - December 2012
TLF Graphics May 2010 - August 2010
Skills
Microsoft Office, Data Management, Statistics, Economics, Access, Microsoft Excel, PowerPoint, Microsoft Word, Outlook, Time Management, Teamwork, Data Analysis, Team-oriented, Financial Analysis, Customer Service, Analytical Skills, Team Leadership, Public Speaking, Leadership
Education
University at Buffalo 2009 — 2013
Finance, General
Universidad Europea 2011 — 2012
Xerox May 2014 - Present
Xerox December 2012 - Present
Capgemini Consulting October 2009 - November 2012
Skills
Business Analysis, Change Management, Six Sigma, Analysis, Management, Business Process..., Business Intelligence, Process Improvement, Project Management, Business Strategy
Education
Universidad Rafael Landívar
Xerox October 2012 - Present
America Logistics Group February 2003 - September 2012
Skills
Databases, ITIL, Linux, Microsoft SQL Server, Programming, Web Development, Java, Operating Systems, MySQL, PHP, HTML 5, C#, Cisco IOS, Software Development
Education
Universidad Galileo 2004 — 2012
Colegio San José De Los Infantes 1984 — 1995
Bachiller En Ciencias Y Letras
Xerox May 2015 - Present
Grupo Proaco April 2012 - March 2015
ExxonMobil August 2009 - March 2012
Agropozos February 2009 - August 2009
Skills
Team Leadership, Social Media Marketing, Project Management, Budget Monitoring, Social Media, Numerical Analysis, Internal Controls, Business Process..., Cost Control, Thought Leadership, Communication Skills, Building Relationships, Work Ethic, Strategic Negotiations, Ventas, Retención de clientes, Logística, Análisis financiero, Informes financieros
Education
Universidad Nacional de Córdoba 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General, 8.00/10.00
Universidad del Valle de Guatemala 2006 — 2010
Licentiate degree, Ingeniería Civil, 85/100
Xerox November 2014 - Present
Global Solutions International Group May 2012 - February 2013
Papeles Varios S.A. March 2011 - April 2012
CAL-8 May 2008 - February 2011
Skills
Customer Service, Microsoft Office, Microsoft Excel, Outlook, Microsoft Word, Administrative..., Office Administration, PowerPoint, Event Planning, Social Media, Office Management, Teamwork
Education
Universidad Galileo 2014 — 2015
Master's degree, Maestria en administración con especialidad en Mercadeo
Universitat Autònoma de Barcelona 2012 — 2013
Master's degree, Master in International Business, Cum Laude
Universidad Galileo 2011 — 2012
Post Graduate, Marketing
Universidad Galileo 2007 — 2011
Licenciatura en Administracion de Empresas, Negocios
Liceo Javier 2001 — 2005
Bachiller en Ciencias y letras
Mayde Creek Junior High, Houston, USA 2000 — 2000
Junior High degree, General education
Xerox May 2010 - Present
Skills
Siempre soy parte de la...
Education
Universidad Mariano Gálvez 2011 — 2012
Xerox January 2011 - Present
AQ Ingenieros Consultores June 2008 - December 2010
SIEMENS March 2006 - May 2008
SIEMENS August 2005 - February 2006
SIEMENS March 2005 - July 2005
SIEMENS August 2004 - February 2005
Skills
Financial Analysis, Financial Reporting, Variance Analysis, Forecasting, Financial Planning, Excel, Budgeting, Cash Flow, General Ledger, Accruals, Reconciliation, Balance, Analysis, Financial Forecasting, Pivot Tables, Asset Management, Reporting & Analysis, Budget Analysis, PowerPoint, NPV, SAP R/3, Strategic Financial..., Microsoft Excel, Budgets, Internal Controls, Revenue Recognition, SAP, Financial Audits, Consolidation, Financial Accounting, Auditing, Process Improvement, Business Process..., Accounting, Business Planning, Business Analysis, Finance, Risk Management, Data Analysis, Cost Accounting, Managerial Finance
Education
Universidad Rafael Landívar 2010 — 2010
Posgrado / Posgraduate, Ingenieria Administrativa / Engineering Management
Universidad Rafael Landívar 1999 — 2005
Engineering, Industrial Engineer
Colegio Bilingüe Vista Hermosa 1985 — 1998
Bachiller, Ciencias y Letras con High School
Intraway Corp. April 2015 - Present
Universidad del Valle de Guatemala June 2011 - Present
Grupo Tova March 2014 - January 2015
Xerox April 2013 - December 2013
Ministerio de Energía y Minas April 2012 - March 2013
Consultor Independiente February 2004 - March 2012
BellSouth Guatemala September 2000 - January 2004
Unisys Guatemala November 1998 - August 2000
Prism Services April 1998 - October 1998
Banco SCI July 1995 - March 1998
Skills
Project Management, Manejo de Proyectos, Analisis Financiero, Administracion, Desarrollo de Sistemas, Management, Teamwork, MS Project, Team Leadership, Strategic Planning, Project Portfolio..., Time Management, Project Planning, Business Strategy, Spanish, Program Management, English, ITIL, Business Intelligence, PMP, IT Management, Strategy, PMO, Change Management, CRM, Analysis, Management Consulting, Telecommunications, Consulting, Business Analysis, ERP, Software Project..., Business Process..., Process Improvement, Microsoft Office, Liderazgo, Integración, Presupuestos, Gestión de proyectos, Administración y..., Análisis de negocio, Inteligencia empresarial, Estrategia empresarial, Planeamiento de..., Gestión de proyectos de..., Gestión de relaciones..., Certificación PMP, Gestión de programas, Oficina de gestión de..., Administración de las...
Education
Universidad Francisco Marroquín 1991 — 1998
Ingenieria en Sistemas, Ingeniero en Sistemas
Universidad Mariano Gálvez
Xerox May 2015 - Present
Millicom October 2013 - May 2015
Xerox August 2013 - October 2013
Xerox May 2012 - August 2013
Affiliated Computer Services August 2010 - May 2012
Skills
Requirements Analysis, Software Development, .NET, Microsoft SQL Server, SQL, XML, SDLC, Agile Methodologies, Capacity Planning, Virtualización, Windows Server, Linux Server, Unix Systems, Oracle, Middleware, SOA, Systems Capacity, Physical Infraestructure, Virtualized..., Network and Information..., Desarrollo de software, Databases, C#, MySQL, Sistemas operativos
Education
Universidad Francisco Marroquín 2014 — 2016
Master of Business Administration (MBA), Minor in Finance
Universidad Rafael Landívar 2008 — 2013
Licenciado, Ingeniería en Informática y Sistemas, Magna Cum Laude con 91 Puntos de Promedio
Atos Guatemala July 2015 - Present
Universidad Galileo March 2012 - Present
Xerox May 2012 - June 2015
GSI Guatemala October 2011 - May 2012
TyT,S.A. February 2006 - October 2011
BANCARED - Transacciones Universales September 2002 - January 2006
Banco del Quetzal January 1998 - August 2002
SOFI, S.A. - Guatemala 1996 - 1998
Skills
ITIL, Cognos, ISO 27001, .NET, SQL Server, Database Administration, Data Warehousing, Business Intelligence, Sybase ASE, IT Governance, Data Governance, PMI, SOA, Visual Basic, Balanced Scorecard, IT Management, IT Service Management, Software Project..., ERP, Software Engineering, BPMN, IT Outsourcing, Microsoft SQL Server
Education
Universidad Galileo 2011 — 2011
Postgrado, Sistemas de Informacion
OGC 2010 — 2010
ITIL Foundations v.3, IT Gov.
Universidad Galileo 2008 — 2009
Master, Admon. y RRHH
Instituto Suger Montano 1987 — 1988
Computer Science
Liceo Guatemala 1977 — 1986
Cognos Forum
Universidad Galileo
Pre-grade, Lic. Admon. Sistemas
Atos July 2015 - Present
Xerox August 2012 - June 2015
Electrodata October 2011 - August 2012
Sierra Miranda SCM March 2011 - August 2011
Intraway Corporation June 2010 - March 2011
NDC Peru Office February 2010 - June 2010
Power Lines Group Peru March 2009 - January 2010
Soft Bridges Peru August 2008 - January 2009
Inter American Development Bank February 2008 - April 2008
Soft Bridges Perú S.A.C. August 2007 - January 2008
Skills
Networking, Cisco IOS, Polycom, VoIP, VPN, Barracuda Appliances, Fortinet Appliances, MySQL, Oracle, SQL Server, Windows Server 2003, Windows Server 2008, Microsoft Exchange 2007, Windows 7, Linux, Red Hat Linux, CentOS, Unix, PHP, Borland Delphi, Microsoft Office, Microstrategy, PMBOK, ITIL, Dell PowerEdge Servers, HP Proliant Servers, IBM Servers, Windows Server, Database Administration, Firewalls, Network Administration, System Administration, TCP/IP, Windows, DNS, DHCP, SQL, IIS, Active Directory, Network Security, Cisco, Shell Scripting, PL/SQL, Routers, Switches, High Availability, F5 BigIP, HP Service Center, BMC Remedy, TOEFL
Education
Universidad Peruana de Ciencias Aplicadas 2004 — 2009
Engineer, Information Systems, GPA 3.64/4.0
Universidad Nacional de Ingeniería 2002 — 2004
CCNA, Networking
Cubix Latin America February 2009 - Present
The Imaging Specialists Group August 2007 - February 2009
Compu Mall January 1997 - August 2007
IBM 1995 - 1997
Deloitte January 1992 - November 1994
Xerox 1992 - 1994
Skills
Latin America, Solution Selling, Retail, Sales, Management Consulting, Strategy, Consulting, Sales Management, Team Leadership, Business Strategy, Finance, Marketing Strategy, Management, Business Planning, Strategic Planning, New Business Development, Product Marketing, Negotiation
Education
Universidad Metropolitana (VE) 1994 — 1996
Master, Finance
Universidad Metropolitana (VE) 1982 — 1988
Systems Engineer, Systems
University of Toronto 1981 — 1982
EquityRealtors February 2005 - Present
AllproRealty 2000 - 2005
Wardley Betters Homes & Gardens 1998 - 2000
Osimo Dental 1992 - 1995
TOSHIBA TEC EUROPE 1990 - 1992
Johnson & Johnson 1983 - 1989
Xerox 1980 - 1983
3M Health Care 1972 - 1980
Skills
Spanish, Italian, English, Sellers, First Time Home Buyers, Short Sales, Relocation, Listings, Single Family Homes, Foreclosures, Real Estate, Condos, New Home Sales, REO, Investment Properties, Investors, Referrals, Residential Homes, Real Estate Transactions
Education
Universidad Nacional de Rosario 1967 — 1972
Colegio Nacional #1 1959 — 1965
Bachellor of Science, Neurobiology and Anatomy
ARM Aviacion, S. A. November 2014 - Present
Servicios de Aire y Tierra August 2014 - Present
Xerox November 2013 - 2014
Ministerio de Gobernacion 2012 - 2013
ACS, a Xerox Company April 2010 - April 2012
ACS XEROX Company April 2010 - 2012
Skills
Service Delivery, ITIL, Technical Support, Active Directory, VMware, Software Documentation, SharePoint, Troubleshooting, Incident Management, Windows XP, Integration, Information Technology
Education
ESI School of Management 2014 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General, MBA
Universidad Galileo 2014 — 2015
Bachelor's Degree, Information Technology
Universidad Francisco Marroquín 1998 — 2002
Licenciatura en Informática y Administración de Negocios
Hewlett-Packard Canada 2007 - Present
Mondrian Hall div. of Unisource Canada 2005 - 2007
Xerox Canada 2001 - 2004
Xerox Canada 2000 - 2001
Tektronix 1998 - 1999
Xerox January 1996 - December 1998
Xerox 1994 - 1996
Xerox 1991 - 1994
Skills
HP, Servers, Active Directory, Computer Hardware, Troubleshooting, System Deployment, Management, Citrix, Technical Support, Software Installation, Cross-functional Team..., Integration, XP
Education
École de Technologie Supérieur du Québec
Studies of 2nd cycle in information technology, Information Technology
Universidad Nacional Autónoma de México 1986 — 1990
Master's degree, Business Administration and Management, General
Universidad Nacional Autónoma de México
Bachelor of Engineering (BE), Electrical and Electronics Engineering
Atos December 2014 - Present
Xerox September 2009 - December 2013
ACS July 2008 - September 2009
Canella, S.A. March 2004 - March 2008
Skills
Business Analysis, Integration, Requirements Analysis, ITIL, Project Management, Microsoft SQL Server, Data Center, SDLC, IT Service Management, Program Management, Linux System..., Active Directory, Windows Server
Education
Universidad del Valle de Guatemala 2008 — 2010
MsC, Masters in Applied Economics and Business Administration
Universidad del Valle de Guatemala 2000 — 2008
Undergrad, Systems Engineering
Xerox September 2014 - Present
SISTECO February 2014 - May 2014
SERVICOMP de Guatemala, S.A. August 2012 - February 2014
Brenntag December 2005 - January 2012
Lara Aranky y Asociados May 2004 - November 2005
Skills
Windows Server, IT Management, Security, ITIL, Project Management, Team Leadership, Virtualization, Business Strategy, Solution Selling, Data Center, Microsoft Certified..., VoIP, Business Continuity..., Disaster Recovery, Backup Solutions, Backup Exec, Microsoft Licensing, Data Analysis, Mac OS, iOS, Microsoft Exchange, Server Administration, Active Directory...
Education
Instituto Panamericano
Instituto Panamericano
Instituto Panamericano
Universidad Francisco Marroquín
Xerox July 2014 - Present
SOL ENERGY February 2010 - October 2010
SEGUROS BANTRAB August 2009 - February 2010
SEGUROS BANTRAB August 2009 - January 2010
Bancoa Azteca Guatemala / Fundacion Azteca Guatemala September 2007 - August 2009
CAMARA DE COMERCIO DE GUATEMALA - ISRAEL March 2007 - August 2007
Skills
Estrategia empresarial, Español, Ventas, Estrategia de..., Liderazgo de equipos, Relaciones públicas, Administración y..., Negociación, Servicio de atención al..., Redes sociales, Microsoft Excel, Planificación..., Gestión de proyectos, Microsoft Office, Análisis
Education
Universidad Francisco Marroquín 2002 — 2007
Licenciatura en Relaciones Internacionales con especializacion en Com. Intl y Org. Intl., POLITICA, ECONOMIA Y COMERCIO
Xerox June 2013 - Present
Busca y Come February 2013 - October 2014
KPMG June 2012 - December 2012
Xerox November 2009 - June 2012
Universidad Francisco Marroquin-Guatemala 2004 - 2011
Shell Oil Company May 2008 - May 2009
Shell September 2005 - May 2008
Deloitte September 2004 - September 2005
Skills
English, Mandarin, Financial Analysis, Forecasting, Business Strategy, Change Management, Business Planning, Financial Modeling, Management Consulting, Corporate Finance, Financial Reporting, Negotiation, Strategic Planning, Microsoft Excel, Team Leadership, Sarbanes-Oxley Act, SAP, Internal Controls, Analysis, Process Improvement, Project Management, Finance, Management, Accounting, Variance Analysis, Strategy
Education
Universidad Francisco Marroquín 2009 — 2010
Master, Real State Developement
Universidad Francisco Marroquín 2004 — 2008
CPA, Licentiate in Accounting and Auditing with specialization in Taxation
Centro Escolar Campoalegre 1993 — 2003
Bachelor's degree
Xerox June 2015 - Present
Syngenta 2010 - May 2015
Universidad Francisco Marroquín January 2013 - December 2013
Ernst & Young 2006 - 2009
Skills
Financial Analysis, Financial Reporting, Economics, Corporate Finance, Financial Modeling, Business Strategy, Business Planning, Financial Audits, Forecasting, IFRS, Strategic Planning, English, Planificación..., Finanzas corporativas, Estrategia empresarial, Análisis financiero, Plan de negocio, Informes financieros, Normas Internacionales..., Finanzas
Education
Universidad Francisco Marroquín 2010 — 2014
Master of Economics
Universidad Rafael Landívar 2005 — 2008
Master's degree, Finance
Universidad Rafael Landívar 1998 — 2006
Licenciatura, Contaduría pública y auditoría
Source One Technologies October 2000 - Present
Xerox September 1997 - September 2000
Education
Universidad Externado de Colombia 1993 — 1997
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Xerox October 2014 - Present
Direccion General de Aeronautica Civil Guatemala September 2012 - October 2014
Capgemini January 2010 - September 2012
Capgemini August 2010 - March 2012
Coca-Cola Enterprises January 2009 - August 2009
Skills
Outsourcing, Visio, Excel, PowerPoint, Word, SAP, People Management, Process Improvement, Project Implementation, BPO, Information Security..., Six Sigma, Management, Business Analysis, Microsoft Excel, Change Management, Microsoft Word, Project Management, ISMS, Team Leadership, Security, Business Process..., Project Planning, Program Management, Analysis, Service Delivery, Business Intelligence, ITIL, MS Project, Team Management, IT Service Management, Vendor Management, ERP, Quality Assurance, IT Management, Requirements Analysis, Software Project..., SharePoint, Management Consulting, Business Transformation, CRM, Strategic Planning, Microsoft Office
Education
Universidad Galileo 2009 — 2012
Diplomado en Automatizacion de Oficinas y Tecnico en Informática y Mercadotecnia.
Colegio Americano de Guatemala 1973 — 1977
Bachiller en Ciencias y Letras
Xerox May 2014 - Present
ExxonMobil March 2013 - April 2014
ExxonMobil February 2012 - March 2013
ExxonMobil June 2008 - January 2012
Skills
Risk Assessment, Change Management, Project Management, Process Improvement, Project Planning, Business Strategy, Business Analysis, Process Engineering, Team Leadership, Strategic Planning, Operations Management, Analysis, Logistics, Business Planning, SAP, SAP R/3
Education
Universidad Galileo 2007 — 2008
Maestria en Reingeniería y tecnologías de Aseguramiento, Ingenieria, Administracion, Mercadeo, Financiera
Universidad Galileo 2007 — 2007
Postgrado en Ingeniería de Negocios, Finanzas, Mercadeo, RRHH
Booking.com August 2015 - Present
Booking.com March 2015 - Present
Xerox September 2014 - March 2015
Xerox June 2014 - September 2014
Xerox January 2014 - June 2014
Xerox December 2013 - January 2014
Xerox September 2013 - December 2013
TeleTech April 2012 - March 2013
TeleTech June 2009 - March 2012
TeleTech January 2008 - July 2009
Skills
Leadership Development, Team Leadership, Customer Service, Spanish, Leadership, Microsoft Office, Negotiation, Strategic Planning, English, Project Management, Microsoft Excel, Operations Management, Social Media, Teamwork, Management, Employee Training, Talent Management, Program Management, Training, Coaching, Customer Satisfaction, Training Delivery, Performance Management
Education
Universidad Intercontinental 2004 — 2008
Bachelor of Commerce (B.Com.), International Business/Trade/Commerce, 3.8 GPA - 9.3 General Average
UNIVERSIDAD LATINA DE PANAMA 2005 — 2005
Diploma, Analysis of cargo process and Quality processes
Jive Communications, Inc February 2015 - Present
Atento August 2013 - February 2015
Xerox 2012 - 2013
Xerox October 2009 - February 2012
24/7 Customer August 2006 - October 2009
Skills
Project Management, Management, Business Process..., Operations Management, ITIL, Outsourcing, Team Leadership, Business Analysis, Process Improvement, IT Management, PMP, Call Centers, Team Management, Vendor Management, Business Intelligence, Business Management, Six Sigma, Project Planning, Strategic Planning, Leadership Development, CAPM, Analysis, Business Systems..., Lean Manufacturing, Sales Management, Customer Satisfaction, New Business Development, MS Project, Program Management, IT Service Management, Service Delivery, Microsoft Project
Education
Universidad Galileo 2008 — 2014
Bachelor of Science (B.Sc.), Management Information Systems, General
Cognizant Technology Solutions July 2013 - Present
Bingua.com October 2011 - December 2014
Xerox November 2008 - June 2013
CIAV February 2008 - August 2008
Skills
Oracle, jQuery, PHP, C#, MySQL, SQL, Java, HTML, JSON, Bootstrap, Desarrollo de software, XML, Microsoft SQL Server, Metodologías ágiles, Linux, .NET, Android, JavaScript
Education
Universidad Galileo 2012 — 2015
Ingeniería de Sistemas, Informatica y Ciencias de la Computacion, Ingeniería informática
CIAV 2004 — 2007
Teacher of English as a Foreign Language, Idiomas
Xerox October 2013 - Present
TELUS International November 2011 - Present
NCO Group December 2009 - July 2010
Skills
Workforce Management, Customer Experience, Call Center Development
Education
Universidad Galileo 2013 — 2017
Licentiate degree, International Relations and Affairs
Xerox July 2013 - Present
WAU Móvil November 2012 - July 2013
Xerox November 2010 - November 2012
Oficina Central de Seguridad, S.A. April 2010 - November 2010
corpodesa, S.A. January 2009 - April 2010
Skills
Software Quality..., Process Improvement, Problem Solving, Analysis of business..., Team Building, Microsoft Project, Project Planning, Interpersonal..., SQL Server Management..., MySQL, .NET, Java
Education
Universidad Mariano Gálvez 2014 — 2015
Master of Business Administration (MBA), Ingeniería de sistemas
Universidad Mariano Gálvez 2004 — 2010
Engineer’s Degree, Ingeniería de sistemas