Experience
Xerox Business Services   December 2012 - Present
Currently Unemployed  July 2011 - December 2012
Cruises and Tours   October 2000 - July 2011
Cruise West  February 1998 - October 2000
Mutual Travel   May 1992 - February 1998
Leisure Time Resorts   July 1990 - April 1992
Peoples Bank  July 1987 - July 1990
Peoples Bank  July 1985 - July 1987

Skills
Customer Service, Microsoft Office, Management, Project Planning, Team Building, Event Planning, Public Speaking, Digital Photography, Social Media, Maritime

Education
Bellevue High School   1977 — 1979
High School Diploma

ABC Technical Institute
Associates Degree, Electronics

Central Washington University

Experience
Ohmcraft   October 2014 - Present
Micropen Technologies  October 2013 - Present
Micropen Technologies  June 2011 - Present
Micropen Technologies  August 2008 - June 2011
Magnum Shielding Corporation   September 2007 - August 2008
NuKote  2004 - 2005
PEKO Precision   September 1994 - September 1999
KAL Tool & Die   May 1994 - September 1995
Xerox Business Services   May 1992 - May 1993

Skills
Engineering, Quality Assurance, Statistics, Project Management, ISO 13485, Iso 9000, Medical Devices, Six Sigma, Design Control, ISO 9000, FDA, CAPA, R&D, Design of Experiments, Quality System, Validation, Product Development, SPC, Manufacturing

Education
Boston University   2013 — 2015
Doctor of Philosophy (PhD), Project Management

Rochester Institute of Technology   1997 — 1999
Master of Business Administration (MBA), Business

Rochester Institute of Technology   1992 — 1994
M.S., Applied & Mathematical Statistics

Skidmore College   1985 — 1989
B.A., Psychology, Government & Mathematics

Experience
Innovative Sales Group  January 2009 - July 2011
Targus  September 2000 - December 2008
Xerox Business Services   June 1992 - October 2000
Xerox Corporation  June 1990 - July 1992
Xerox Corporation  April 1983 - June 1990

Skills
Alliances, OEM, Solution Selling, Sales Management, Channel Management, CRM, Sales Operations, Cross-functional Team..., Channel Partners, Strategy, Enterprise Software, Oracle Enterprise..., Business Alliances, Selling, Leadership, Sales, Go-to-market Strategy, Product Management

Education
Colorado State University   1976 — 1980
B. Ed

Experience
Tenet Healthcare  November 2014 - Present
U.S. Department of Veteran Affairs   July 2014 - November 2014
Jacobs  November 2013 - August 2014
Xerox Business Services   February 2012 - March 2013
Dallas County  2013 - 2013
Exeter Finance Corp  2013 - 2013
Baylor Health Care System  July 2007 - February 2012
Baylor Health Care Services   July 2008 - February 2011
UT Southwestern Medical Center at Dallas  2004 - 2005
Earthlink  2001 - 2002

Skills
Purchasing, Lawson, Contract Management, Excel, Healthcare, PowerPoint, Word, Contract Negotiation, Supply Chain, Negotiation, Vendor Relations, Administrative Support, Customer Service, Microsoft Office, Outlook, Microsoft Excel, Microsoft Word, Administrative..., Budgets, Software Documentation, Inventory Management, Time Management, Inventory Control, Movex, Operations Management, Data Analysis, Leadership, Process Improvement, Policy, Process Scheduler, Accounts Payable

Education
Northwood University-Texas   2009 — 2010
Bachelor of Business Administration, Management

Dallas County Community College   2005 — 2008
Associate of Arts, Management

Experience
Xerox Business Services   February 2010 - Present
Tata Consultancy Services  August 2006 - February 2010
Alere, Inc.   September 2004 - August 2006

Skills
Non-profits, Organizational..., Leadership Development, Employee Relations, Human Resources, Training, Nonprofits, Recruiting, HR Policies, Onboarding, Talent Management, Succession Planning, Workforce Planning, HRIS, New Hire Orientations, Applicant Tracking..., Employee Engagement, Personnel Management, Talent Acquisition, Benefits Administration, Performance Appraisal, Performance Management, Labor Relations, HR Consulting, Conflict Resolution, College Recruiting

Education
Keller Graduate School of Management of DeVry University
Masters, Human Resources Management

Alabama Agricultural and Mechanical University
Bachelors, Social Work

Experience
Northern Trust  April 2008 - Present
Northern Trust  April 2007 - April 2008
Xerox Business Services   April 2001 - April 2007

Skills
Access, Training, Team Management, Account Reconciliation, Project Planning, Financial Services, Investments, System Administration, Mutual Funds, Invoicing, Policy, Payments, Equities, Fixed Income, Portfolio Management, Bloomberg, Banking, Derivatives, Business Analysis, Financial Statements

Education
DePaul University
Business Administration

Experience
Coyote Logistics  November 2014 - Present
Information Technology Partners  July 2014 - January 2015
EZLinks Golf, Inc.   September 2013 - September 2014
Westwood College  May 2012 - January 2014
Robert Half Technology  2012 - 2013
Westwood College IT Department   March 2012 - May 2012
Servisair  June 2004 - March 2008
Xerox Business Services   July 1999 - February 2001

Skills
Network Administration, Troubleshooting, Cisco Technologies, TCP/IP, Microsoft Office, Software Installation, Active Directory, Hardware, Laptops, WAN, Windows Server, System Administration, Computer Hardware, Windows 7, XP, Help Desk Support, Routers, Data Recovery, DHCP, Server Configuration, Wireless Networking, Routing Protocols, Router Configuration, Ghost Imaging, Computer Building, Technical Support, Computer Repair, Servers, DNS, Linux System..., VMware Player, Server Administration, Linux Server, Computer Hardware..., Microsoft Operating..., System Testing, VMware, Norton Utilities, System Deployment, Forklift Operator, Windows Programming, System Design, XP Professional, Heavy Equipment, Packet Tracer, Cisco Packet Tracer, PC..., Laptop Repair, SQL Server Management..., Windows XP

Education
Westwood College-Chicago Loop   2011 — 2014
Bachelor of Applied Science (B.A.Sc.), Network Engineering and Systems Security/Information Assurance, 3.96-4.0

DeVry University-Illinois   1999 — 2002
Bachelor of Applied Science (B.A.Sc.), Electrical, Electronic and Communications Engineering Technology/Technician, 3.1

Lindblom Technical High School   1995 — 1999
Diploma, Architectural Engineering

Experience
Harr Motors  July 2011 - Present
R & K Computers   August 2010 - March 2011
Xerox Business Services   January 2007 - July 2010

Skills
Web Design, Sales, Typing, Microsoft Office, Interpersonal...

Education
Austin College   2003 — 2004
Computer Science

Experience
Xerox Business Services   September 2014 - Present
U.S. Chutes Corp.   August 2012 - April 2014
Beck Street Capital   January 2004 - August 2012

Skills
New Business Development, Account Management, Customer Service, Team Building, Strategic Planning, Sales, Operations Management, Business Strategy, Marketing Strategy, Budgets, Forecasting, Accounting, Investments, Manufacturing, Retail, Management, Accounts Receivable, Invoicing, Managerial Finance, QuickBooks, Microsoft Excel, Public Speaking, Payroll, Microsoft Word, Microsoft Office, Finance, PowerPoint

Education
DeVry University-Ohio   2002 — 2006
Bachelor of Business Administration (B.B.A.), Marketing, Graduated Summa Cum Laude

Experience
Xerox  February 2013 - Present
Xerox Business Services   January 2006 - February 2013
ACS, a Xerox Company  2006 - March 2012
Northrop Grumman Ship Systems (NGSS)   December 2003 - January 2006
Park Place Entertainment (Caesars)   February 1992 - December 2003
Grand Casino  1993 - 1998
casino resource corp   1992 - 1992
Rushing and Guice   1990 - 1992

Skills
Business Continuity, Outsourcing, Vendor Management, Mergers, Strategic Planning, Process Improvement, Contract Negotiation, Legal, Management, Cloud Computing, Licensing, Mergers & Acquisitions, Procurement, Budgets, System Administration, Legal Writing, Software Licensing, Operations Management, Leadership, Contract Management, Team Leadership, Negotiation, Human Resources, Due Diligence, Corporate Law, Program Management, Business Process..., Government, Executive Management, Risk Management, IT Outsourcing, Analysis, Cross-functional Team..., IT Strategy, Management Consulting, Start-ups, Strategic Partnerships, Business Development, Business Analysis, Professional Services, SaaS, Business Process, CRM, Enterprise Software, Consulting, Integration, Solution Selling, Business Intelligence, Change Management, ERP

Education
University of Mississippi School of Law   1987 — 1990
Doctor of Law (JD), Law

Delta State University   1984 — 1987
BBA, Accounting, finance

Experience
Atos  July 2015 - Present
Xerox Business Services   July 2014 - July 2015
Xerox Business Services   March 2012 - July 2014
AllianceBernstein  January 2007 - September 2011
AllianceBernstein  March 2003 - January 2007
AllianceBernstein  December 2001 - March 2003
AllianceBernstein  May 1999 - December 2001
HealthNet  September 1991 - December 1998

Skills
Disaster Recovery, Business Continuity, Documentation, Vendor Relations, Compliance, Program Management, Change Management, Microsoft Office, Strategic Planning, Budgeting, Vendor Management, Security, Crisis Management, IT Service Management, Project Planning, SharePoint, Team Building, MS Project, Problem Solving, Word, Access, Risk Management, Excel, Customer Relations, Process Improvement, Automation, SDLC, Software Documentation

Education
Community College of the Air Force   1982 — 1984
Data Processing

Experience
NGA Human Resources  June 2014 - Present
Xerox Business Services   January 2012 - May 2014
ACS  November 2008 - December 2011
ACS  November 2006 - November 2008
ACS  March 2004 - November 2006
Iomega  1997 - 2004
Arthur Andersen  August 1993 - November 1997

Skills
Outsourcing, BPO, Vendor Management, Process Improvement, Business Process..., Change Management, Cross-functional Team..., Call Center, Business Process, Operations Management, Offshoring, Business Analysis, Program Management, Management, Call Centers, Human Resources, Executive Management, CRM, Customer Satisfaction, Service Delivery, Strategy

Education
Duke University - The Fuqua School of Business   2000 — 2002
MBA

University of Utah - David Eccles School of Business   1990 — 1993
B.A., Accounting

Experience
Atos  July 2015 - Present
Xerox Business Services   February 2015 - Present
Consulate Management Company  2007 - 2013
Consulate Management Company  March 2007 - December 2011
Buena Vista Corp   2006 - 2007
Enterprise Florida - Executive Office Of The Governor   1996 - 2006
Disney Worldwide Information Services   1991 - 1996
Lockheed Martin Information Systems  1986 - 1991

Skills
Data Center Relocation, Data Center, Infrastructure..., Business Alignment, Mergers, Business Development, Information Technology, IT Strategy, Mergers & Acquisitions, Enterprise Software, Healthcare, Integration, Disaster Recovery, Management, EMR, Strategy, Talent Management, Active Directory, Professional Services, IT Service Management, Strategic Planning, Project Management, Healthcare Information..., Vendor Management, Process Improvement, Marketing, Citrix, Software Development, HIPAA, IT Management, EHR, Executive Management, SDLC, Healthcare Consulting, Cloud Computing, System Architecture, CIOs, Security, Revenue Cycle, Health Information..., Healthcare Industry, Software Documentation, Training, SharePoint, Information Security, Program Management, Software Implementation, ITIL, Visio, Leadership

Education
Cornell University
MIS and Economics

Experience
JPMorgan Chase & Co.   August 2015 - Present
Shell  August 2013 - July 2015
Mannaz   April 2000 - August 2013
Chr. Hansen A/S   August 1998 - March 2000
Xerox Business Services   January 1993 - July 1998

Skills
Executive Development, Management Development, Executive Coaching, Leadership Development, Coaching, Organizational Change, Talent Management, Organizational..., Talent Development, Change Management, Management Consulting, MBTI, Change Leadership, Personal Development, HR Strategy, Culture Change, Personnel Management, Human Resources, Strategy, Program Management, Recruiting, Workshop Facilitation, Leadership, Management, Organizational Design, Entrepreneurship, CRM, Performance Management, Career Development, 360 Feedback, Succession Planning, Organizational...

Education
Cranfield University - Cranfield School of Management   1996 — 1997
MBA, Business Administration

Copenhagen Business School   1988 — 1992
MA, French

Experience
General Motors  August 2014 - Present
RAM Dand Associates, LLC   September 2005 - Present
Xerox Business Services   January 2012 - June 2014
Austin City Ballet   2000 - 2013
Texas Department of Public Safety (Technisource)   July 2010 - December 2011
Lutheran Social Services of the South  October 2007 - May 2009
Motorola/Freescale Semiconductor  November 2004 - June 2007
Motorola/Freescale Semiconductor  February 2000 - November 2004
Motorola / Fast Static RAM Division   June 1997 - February 2000
Motorola Semiconductor  May 1986 - June 1997

Skills
Program Management, Integration, Enterprise Architecture, SDLC, ITIL, Process Improvement, IT Service Management, Leadership, Project Management, Enterprise Software, Cross-functional Team..., Change Management, Management, Vendor Management, Data Center, Cloud Computing, Testing, Outsourcing, Business Intelligence, Disaster Recovery, Unix, Strategic Planning, Team Building, Project Portfolio..., Security, IT Strategy, System Architecture, PMO, Six Sigma, Software Documentation, CRM, F5 BigIP, IT Transformation, IT Outsourcing, Managed Services, Process Engineering, Risk Management, SOA, Virtualization, Process Simulation, IT Management, Oracle Identity Manager, Incident Management, Asset, Governance, Capacity Management, Oracle SOA Suite, Identity Federation, SOA Governance

Education
The George Washington University - School of Business   1998 — 1999
Masters Certificate, Project Management

Austin Community College   1985 — 1995
AS, Pre-Engineering

The University of Texas at Austin   1979 — 1990
Electrical Engineering

Northeast High School   1975 — 1979

Experience
Corning Incorporated  April 2014 - Present
Canon Business Process Services, Inc.   May 2013 - January 2014
AllianceMedWeb LLC   March 2006 - April 2013
Xerox Corporation  February 2004 - April 2010
Xerox Business Services   November 2000 - February 2004
Xerox Corporation  June 1999 - November 2000
Inflector Controls   August 1998 - June 1999
Honeywell Building Services   December 1996 - August 1998
Carrier Corporation  January 1991 - November 1996
Honeywell  April 1986 - January 1991

Skills
Medical Billing, Medical Practice..., Web Applications, HIPAA, Contract Negotiations, Customer Relations, Customer Service, Six Sigma, Budgeting, New Business Development, Forecasting, Cost Control, Process Modeling, Profit & Loss Management, Operational Streamlining, ITIL, Healthcare, Strategic Planning, Billing, Sales Management, Process Improvement, Team Building, Operations Management, Accounts Receivable, Contract Negotiation, Compliance, Problem Solving, Negotiation, Account Management, Business Planning, Cross-functional Team..., Hiring, Outsourcing, Documentation, Consultative Selling, Marketing Strategy, Change Management, Administration, Customer Satisfaction, Business Management, Employee Relations, Mentoring, Insurance, Product Management, Microsoft Office, Business Strategy, Excel, Health Insurance, Start-ups, Business Analysis

Education
University of New Brunswick   1982 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.88

American College of Medical Practice Executives   2012 — 2013
Medical Practice Executive Administration, Certified Medical Practice Executive, 4.0

Cambrian College   1993 — 1995
Certificate, Refrigeration/Airconditioning, Propane Fitter Electric/Electronic, Gas Fitter 1

St John College St John NB   1975 — 1977
Industrial Instrumentation Engineering, Industrial Engineering, 3.95

Experience
Knepper Press  April 2015 - Present
Ditto Document Solutions  June 2006 - April 2015
Ditto Document Solutions  March 2001 - June 2006
Business Alternatives   1997 - 2001
IKON Office Solutions  1994 - 1997
Xerox Business Services   1989 - 1994

Skills
Digital Printing, Offset Printing, Variable Data Printing, Direct Mail, Pre-press, Print Management, Bindery, Customer Service, Sales, Web Services, Inventory Management, Project Management, Account Management, Marketing, Leadership, Operations Management, Customer Satisfaction, Training, Cold Calling, Direct Sales, New Business Development, Direct Marketing, Production Planning, Production Managment

Education
Community College of Allegheny County   1987 — 1990

Serra Catholic High School   1983 — 1986

Experience
AstraZeneca  June 2015 - Present
Accelovance  March 2014 - June 2015
Xerox Business Services   January 2012 - March 2014
McCormick Paints  March 2010 - October 2011
Trevigen, Inc.   October 2009 - March 2010
Bridge Laboratories  June 2006 - October 2009
Gene Logic Inc  2003 - 2006
TherImmune Research Corporation  1999 - 2003
Northrop Grumman Corporation  1997 - 1999

Skills
Marketing Communications, Program Management, Proposal Writing, Marketing Strategy, Business Development, Microsoft Office, Marketing, Leadership, Customer Service, Product Development, Market Research, Strategic Planning, Budgets, Project Planning, Advertising, Budgeting, Market Planning, Product Management, Social Media, Photoshop, Microsoft Word, Cross-functional Team..., Project Management, Research, Promotions, Trade Shows, Customer Relations, Quality Assurance, Purchasing, Public Relations, Excel, Product Marketing, Event Planning, Integrated Marketing, Planning, Writing, Salesforce.com, Word, Management, CRM, Email Marketing, Training, Analysis, SharePoint, Privia, Microsoft Excel

Education
American InterContinental University   2003 — 2005
BBA, Business/Marketing

George C Marshall High School   1987 — 1990

Experience
Xerox Business Services   October 2012 - Present
TeleTech  January 2006 - October 2012
CenturyLink (formerly Qwest Communications)   June 2004 - January 2006
Oracle (formerly Peoplesoft and J.D. Edwards)   2000 - 2004
Cahners TRACOM Group   January 1999 - February 2000
World Affairs Council  June 1998 - October 1998

Skills
Project Management, ADDIE Instructional..., Curriculum/Program..., Needs/Gap Analysis, Training/Development, eLearning Design, Instructor Lead..., Technical Writing, Adult Learning Theories, Program Evaluation, Learning Management..., Learning Content..., Implementation..., Blended Learning..., Training/Education..., Marketing Initiatives, Communication, Process Improvement, Strategic Thinking, Local and Global Focus, Relationship Management, Talent Management, Organizational..., Change Management, Negotiation, Time Management, Microsoft Office, Adobe Applications, Facilitation and..., Adult Education, Instructional Design, Blended Learning, E-Learning, Performance Management, Strategy, Instructor-led Training, CRM, Training Delivery, Leadership, Business Process..., Program Management, Training, Campaigns, Six Sigma, Call Centers

Education
Colorado State University   1993 — 1998
Bachelors of Science, Natural Resource Recreation and Tourism

Experience
Xerox Business Services   July 1998 - Present
The Potter's House of Dallas  2003 - October 2014
Christian Brothers University  August 1994 - May 1998
Christian Brothers University  1994 - 1998
Fisher and Arnold Engineering   June 1997 - August 1997
US Dept. of Energy (Stanford Linear Accelerator Center)   June 1995 - August 1995

Skills
Project Management, Integration, Business Strategy, Process Improvement, Process Engineering, Troubleshooting, Solution Architecture, Storage Solutions, Storage Management, Storage Architecture, Mainframe Architecture, IBM Mainframe, EMC Storage, Hitachi Storage, Disaster Recovery, Data Center, Storage, Outsourcing, Capacity Planning, Incident Management, Service Delivery, Program Management, SDLC, MVS, Change Management, ITIL, Vendor Management, Mainframe, IT Management, IT Service Management, Stage Management, Broadcast Television, Production Managment, Production Planning, PMP, IT Operations, Management, IT Strategy, Information Technology, Team Management

Education
Christian Brothers University   1994 — 1998
BS, Chemical Engineering

Whitehaven High School   1991 — 1994

Experience
US Air Force Reserve  January 2015 - Present
Xerox Business Services   November 2013 - Present
US Air Force Reserve  November 2004 - January 2015
MasTec Network Solutions  January 2010 - November 2013
Ericsson  September 2009 - January 2010
Sprint Nextel  January 2008 - September 2009
Sprint Nextel  November 2003 - January 2008

Skills
Program Management, Technical Project..., Wireless Network Design, Wireless, Wireless Networking, Cellular Communications, LTE, Troubleshooting, Telecommunications, CDMA, Fiber Optics, RF, Switches, Vendor Management, Microwave, Cross-functional Team..., Project Planning, Security Clearance, Networking, 3G, Management, VoIP, Training, Computer Network..., Mobile Devices

Education
Community College of the Air Force   2010 — 2015
Associate’s Degree, Human Resources Management/Personnel Administration, General

Community College of the Air Force   2004 — 2012
AAS, Electronic Systems Technology

University of Phoenix   2002 — 2008
Masters, MBA

Experience
Dept. of Interior, Office of Special Trustee   February 2009 - November 2013
Xerox Business Services   December 1998 - March 2001

Skills
Accounting, Public Speaking, Microsoft Office, Project Planning, Microsoft Excel, Process Improvement, Presentation Skills, Graphic Arts, Community Service, Financial Analysis, Budget Process, Analysis

Education
Park University   1997 — 2002
Bachelor of Science (BS), Management Accounting, GPA 3.77

Donnelly College
Associate of Science (A.S.), Business Accounting Emphasis, 3.8

Experience
Xerox Business Services   September 2015 - Present
Campus Kidz Academy   July 2014 - May 2015
Allisay Youth Center   June 2009 - September 2012
Hematology Oncology Associates, P.C.   December 2008 - February 2012

Skills
Organization, Communication, Computers, Singing, Business, Medical Billing, Medical Transcription, Schedules, Phlebotomy, EKG, Medical Coding, EMR, Medical Records, Medical Terminology, Vital Signs, Community Outreach, Customer Service, PowerPoint, Public Speaking, Microsoft Excel, Social Media

Education
Colorado Technical University   2012 — 2015
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management

Fortis Institute-Scranton   2007 — 2008
Associate's degree, Allied Health and Medical Assisting Services

Experience
IHS  August 2012 - Present
In-Stat (NPD Group)   August 2010 - April 2012
R.C. Acosta, CPA, PC   June 2008 - May 2010
Xerox Business Services   July 2007 - June 2008
Greater Phoenix Economic Council  June 2006 - July 2007

Skills
Market Research, Forecasting, Competitive Intelligence, Data Analysis, Accounting, Market Intelligence, Primary Research, Business Analysis, Access, Analytics, Competitive Analysis, Editing, Product Development, Microsoft Excel, Project Planning, Market Analysis, VBA, Data Quality, Vendor Relations, Process Development, Business Process..., Microsoft Access, Data Modeling, Project Coordination, Project Implementation, Process Control, Databases, Microsoft Office, Analysis

Education
Arizona State University - W. P. Carey School of Business   2005 — 2007
BS, Accountancy

Paradise Valley Community College   2003 — 2005
Genral Coursework

Experience
Armanino LLP  April 2007 - Present
Judicial Council of California  May 2001 - April 2007
Brience  May 2000 - April 2001
Scient  May 1999 - June 2000
Xerox Business Services   October 1997 - May 1999
INROADS/Puget Sound   September 1995 - October 1997

Skills
Performance Management, Training, Organizational..., Consulting, Human Resources, Talent Management, Career Development, Leadership Development, Organizational..., Executive Coaching, Management, Technology tools:..., Leadership, Employee Training, Recruiting, Onboarding, Program Management, Strategy, Staff Development

Education
Seattle University   1993 — 1995
Masters, Counseling, GPA: 4.0/4.0

California State University-Hayward   1989 — 1992
Bachelors, Human Development, Summa Cum Laude - GPA: 3.86/4.0

Experience
Atos  July 2015 - Present
Xerox Business Services   July 2009 - June 2015
ACS, A Xerox Company  March 2008 - July 2009
Perot Systems  May 2004 - February 2008
Various  June 1998 - April 2004

Skills
Process Improvement, Program Management, SDLC, Integration, SharePoint, Vendor Management, Change Management, Project Management, Business Intelligence, Strategy, Business Process, Management, Service Delivery, Enterprise Architecture, Business Analysis, Performance Management, Business Process..., IT Management, Analytics, Microsoft SQL Server, Cross-functional Team..., Data Management, Virtual Teams, Microsoft Excel, Process Automation, Balanced Scorecard, Web Design, Information Management, Management Consulting, Consulting, Systems Development..., Rate Management, Global Teams, Knowledge Management, Performance Metrics, KPI Dashboards, Data Mining, Reporting, Performance Dashboards

Education
Baylor University - Hankamer School of Business
Master of Business Administration (MBA), Business Process Management, 3.8

Baylor University - Hankamer School of Business
Master of Science (MS), Management Information Systems, 3.8

Baylor University
Bachelor of Business Administration (BBA), Economics and International Business (Dual Majors), 3.7

Experience
Xerox Business Services   May 2009 - Present
OneAmerica  April 2004 - January 2009
UAC (Acquired by SST)   January 2002 - June 2003
Conseco  December 2000 - November 2001
Maxicare Indiana, Inc.   March 2000 - November 2000

Skills
Project Management, Mergers & Acquisitions, Management, Financial Analysis, Legal Research, Contract Negotiation, Training, Mergers, Employee Benefits, Legal Writing, Research, Insurance, Government, Outsourcing, Leadership, Tax, Analysis, Policy, Finance, Negotiation, Human Resources

Education
Butler University - College of Business Administration   2001 — 2004
MBA

University of Kansas School of Law   1997 — 1999
JD

Iowa State University   1991 — 1996
B.S. Finance & B.A. Spanish

Ames High School

Experience
Hewlett-Packard  June 2015 - Present
Hewlett-Packard  February 2014 - Present
Hewlett-Packard  October 2009 - February 2014
Sun Microsystems  March 2008 - October 2009
BMC Software, Inc.   April 2000 - March 2008
Document Support Group / IKON   1995 - 1998
Xerox Business Services   1993 - 1995
Affiliated Computer Services  1991 - 1993
DuPont de Nemours  1988 - 1990

Skills
Cloud Computing, Enterprise Software, Product Management, Strategy, Start-ups, Data Center, Pre-sales, Leadership, Product Marketing, IT Service Management, Management, Social Collaboration, ITIL, Project Management, Consulting, Entrepreneurship, Social Computing, User Experience, Social Media, Networking, Databases, Virtualization, SEO, Program Management, enterprise social..., Sales, Storage, Web 2.0, product roadmap, enablement

Education
Concordia University-Austin   1991 — 1993
Liberal Arts with a concentration in Math and Natural Sciences

The University of Texas at Austin   1988 — 1990

Experience
National Industries for the Blind  September 2012 - February 2014
Canon Business Services (formally known as Oce Business Services/Archer Government Services   February 2000 - February 2012
Xerox Business Services   February 1995 - February 2000
Pitney Bowes Management Services  1988 - 1995
Tokio Marine  1985 - 1988

Skills
Process Improvement, Management, Team Building, Business Development, Customer Retention, Operations Management, New Business Development, Customer Satisfaction, Contract Negotiation, Customer Service, Cross-functional Team..., Marketing Strategy, Customer Relations, Account Management, Outsourcing, Organizational..., Creative Problem Solving, Oral Communications, Client Services, Client Retention, Relationship Management, Negotiation, Project Management

Education
American University   2000 — 2001
General Studies

Experience
Hootsuite Media Inc.  April 2015 - Present
Hootsuite Media Inc.  March 2012 - Present
Beachfire Holdings (Be Bold, Do Good Digital)   August 2009 - March 2012
Playground: an Intrawest Company  May 2007 - July 2009
Playground: an Intrawest Company  May 2004 - May 2007
Playground: an Intrawest Company  May 2004 - July 2006
MacLaren McCann Interactive  January 2001 - May 2004
McCann Worldgroup, Zentropy Partners   June 2000 - July 2001
Xerox Business Services   January 1997 - May 2000

Skills
Brand Development, Marketing Communications, Strategic Planning, Team Building, Lead Generation, Social Media, Change Management, New Business Development, Team Leadership, Budget Oversight, Marketing Management, Product Launch, Destination Marketing, Social Business, Community Engagement, Content Marketing, SaaS, Marketing Strategy, Digital Marketing, Digital Strategy, Web Analytics, Budgets, Leadership, Marketing, Entrepreneurship, Strategy, CRM, Email Marketing, Social Media Marketing, Project Management, Digital Media, Product Marketing, Business Development, Market Research, Brand Management, Public Relations, Management, Online Advertising, Online Marketing, Strategic Partnerships, Sales, Product Development, B2B Marketing, Advertising, Integrated Marketing

Education
Urban Land Institute   2007 — 2007
Certificate, Real Estate Development Course

University of Toronto   2003 — 2003
Audit, The McLuhan Program- Understanding Media and McLuhan Course

Stanford University   2000 — 2000
Continuing Studies, Starting Up Start-Ups Course

Capilano University   1995 — 1996
Post Graduate Diploma, Communication and Digital Media (Infotec)

Western University   1991 — 1994
BA, History

Experience
Rush University Medical Center  September 2013 - Present
Xerox Business Services   January 2005 - September 2013
Xerox Business Services   July 2004 - December 2005
Xerox Business Services at Botsford Hospital   January 2000 - July 2004

Skills
Legal Writing, Corporate Law, Intellectual Property, Contract Negotiation, Legal Research, Civil Litigation, Leadership, Licensing, Outsourcing, Management, Process Improvement, Mediation, Litigation, Analysis, Negotiation, Program Management, Vendor Management, Business Process..., Policy, Strategy, Outlook, Patents, Employment Law, Microsoft Office, Commercial Litigation, Mergers & Acquisitions, Corporate Governance, Privacy Law, Contract Management, Recruiting, Mergers

Education
Wayne State University Law School   2005 — 2010
JD, Law, 3.02

Baker College Business and Corporate Services   2000 — 2003
Bachelor of Computer Information Systems, Computer Programming, 3.91

Experience
Atlantic Business Products  July 2010 - Present
Toshiba America Business Solutions  January 2001 - July 2010
Xerox Business Services   January 1981 - January 2001

Skills
Solution Selling, Sales Process, Account Management, Direct Sales, Salesforce.com, Managed Print Services, Sales Management, Selling, New Business Development, B2B, Document Management, Sales Operations, Business Development, Sales

Education
Auburn University   1977 — 1981
BS

Experience
Jopal Consulting, LLC   March 2015 - Present
Atrium Windows & Doors (A Golden Gate Capital Portfolio Company)   March 2013 - March 2015
Xerox Business Services   April 2010 - March 2013
Rockwall Rocky Mountain Chocolate Factory   February 2008 - November 2012
Affiliated Computer Services (Purchased by Xerox)   July 2008 - April 2010
PRTM  June 2000 - July 2008
Jennmar Corporation  June 1999 - June 2000
Delphi Automotive Systems  June 1996 - June 1999

Skills
Supply Chain &..., EBITDA Improvement and..., Operational..., Sourcing, Materials, &..., Lean Manufacturing /..., Sales & Operations..., Supplier Management, Project Portfolio..., Supply Chain Management, Lean Manufacturing, Six Sigma, Network Optimization, Inventory Management, CSCP, CPIM, Private Equity, Purchasing, Strategic Sourcing, Leadership, Sales Plan, Procurement, Management, Strategy, Process Improvement, Supply Chain, Supply Management, Business Process..., Strategic Planning, Logistics, Operations Management, Cross-functional Team..., Management Consulting, Executive Management, Materials Management, Product Development, Outsourcing, Operational Excellence, Program Management, Manufacturing

Education
Carnegie Mellon University - Tepper School of Business   1997 — 2000
MBA, Supply Chain and Operations

University of Pittsburgh   1993 — 1996
B.S., Electrical Engineering

Experience
Visiting Nurse Service of Rochester & Monroe County, Inc.   September 2008 - February 2014
Rochester Philharmonic Orchestra  February 2007 - September 2007
Thomson Reuters Legal  November 2001 - February 2007
Xerox Business Services   1996 - 2000
Xerox  October 1992 - 1996
Xerox  1991 - October 1992
Xerox  1986 - 1990

Skills
SAP R/3, Great Plains Software, Mas 90, Cognos, Advanced Excel, Access, Non-profits, McKesson Horizon..., UltiPro payroll, Financial Analysis, Financial Reporting, Variance Analysis, Financial Modeling, Non-profit..., Software Documentation, Budgets, Forecasting, SAP, Analysis, Management, Microsoft Excel

Education
University of Rochester - Simon Business School   1984 — 1989
MBA, Accounting & Information Systems and Finance

Allegheny College   1975 — 1979
BS, Biology and Psychology (Double Major)

Experience
Medical Office  August 2009 - Present
Apple One Temporary assignment at Unified Grocery, Inc   April 2008 - July 2008
Apple One Temporary assignment at Unified Grocery, Inc   January 2008 - July 2008
Sunwest Document Technologies Inc   April 2005 - January 2008
2005-2008  April 2005 - January 2008
Wallace Printing   January 2001 - January 2003
Wallace Printing   January 2001 - January 2003
Xerox Business Services   January 1999 - January 2001
Xerox Business Services   January 1998 - January 2001
Xerox Business Services   January 1992 - January 1999

Skills
IT Strategy, Hardware, Software Installation, Troubleshooting, XP, Windows 7, Software Documentation, Scanners, Windows, Microsoft Office, Customer Service, Networking, A+ Certified, Visio, Microsoft Office 2007, Access, Lotus Notes, Database Administration, Windows XP, Computer Hardware, IT Operations

Education
Pomona Unified School District Adult and Career Education   2009 — 2010
P.U.S.D, Adult

P.A.C.E.   2008 — 2010
Prep Class, CompTIA A+

Experience
Walden University  November 2013 - Present
Xerox Business Services   2013 - October 2013
Colorado Technical University  April 2013 - June 2013
Barclays Bank, Rapid Refill Ink, Examiner.com   July 2011 - March 2013
Colorado Springs Utilities  August 2008 - June 2011
American Cancer Society  October 2007 - August 2008
USAA  September 2005 - October 2007
Alternative Lending of Colorado   February 2005 - September 2005
United States Air Force  August 1980 - February 2005

Skills
Certified Instructor of..., Distiguished Graduate..., Program Management, Customer Service, Process Improvement, Team Building, Leadership, Team Leadership, Human Resources, Military, Coaching, Management, Staff Development, Leadership Development, Sales, Budgets, Strategic Planning, Access, Marketing, Training, Employee Training, Business Process..., Analysis, Inventory Management, Operations Management, Public Speaking, Time Management

Education
Walden University   2012 — 2016
Doctor of Business Administration, Entrepreneurship/Entrepreneurial Studies

Colorado Technical University   2010 — 2012
Master of Business Administration (MBA), Business Administration and Management, 4.0

Experience
Watermark Community Church  January 2014 - Present
Xerox Business Services   July 2012 - December 2013
Alsbridge  February 2012 - July 2012
Telvista  March 2009 - February 2012
Telvista Inc.  June 2006 - March 2009
Stream  September 2003 - June 2006
CompuCom  July 2001 - August 2003

Skills
Proposal Management, BPO, Marketing Communications, Internal Communications, Content Creation, Sales Support, Vendor Management, Salesforce.com, Project Management, Process Development, Lead Generation, Contract Management, ITO, Proposal Writing

Education
Baylor University - Hankamer School of Business   1997 — 2001
BBA, Marketing

Experience
Dell  January 2011 - Present
Kozma Technology Group, LLC   January 2007 - March 2011
Washington Mutual  September 2003 - September 2006
Washington Mutual  October 2001 - September 2003
Washington Mutual  February 2000 - October 2001
How2.Com   August 1999 - February 2000
Best Consulting  October 1997 - August 1999
Xerox Business Services   June 1997 - October 1997
Greenville Technical College  May 1996 - May 1997
American Medical Response  April 1991 - May 1997

Skills
Data Center, Vendor Management, Project Delivery, Project Management, ITIL, Enterprise Architecture, IT Strategy, Facilities Management, Program Management, Process Management, IT Management, Project Planning, Cloud Computing, Electronics, Radio Communication, Incident Command, Telecommunications, Low Voltage Design, Capacity Planning, High Availability, Unix, PMP, Infrastructure, Management, Process Improvement, Leadership, IT Operations, Consulting, IT Service Management

Education
Clemson University   1989 — 1997
BS, Computer Science

Newton South High School   1986 — 1988

Eastside Catholic High School   1984 — 1986

Experience
Naviance  September 2012 - Present
Scantron (GlobalScholar Pinnacle Learning Suite)   2005 - September 2012
Rockwell Collins - Airshow Systems   2004 - 2005
Philips Medical Systems  2001 - 2004
Xerox Business Services   1997 - 2001

Skills
Salesforce.com, Solution Selling, Account Management, New Business Development, Lead Generation, Selling, Sales Management, Direct Sales, Sales Operations, Territory Management, Business Development, Strategy, Consulting, Sales Process, Sales Force Development, Leadership, Sales, Software Industry, Prospecting Skills, Educational Technology, CRM, Cold Calling, Sales Prospecting, Marketing, Strategic Planning, Sales Presentations, Team Building, SaaS, Enterprise Software, Networking, Expense Budget..., Market Penetration, Public Sector, Organizational..., Change Management, K-12 Education, K-12, Territory..., Territory Penetration

Education
California State University-Fullerton, Mihaylo College of Business and Economics   2003 — 2007
Bachelors, Business Management

Experience
Xerox Business Services   November 1999 - April 2014
Atos Origin  April 1996 - November 1999
Federal Reserve Automation Services   January 1995 - April 1996
First Federal Savings and Loan Assoc.  August 1990 - January 1995

Skills
ITIL v3 Foundations..., Service Delivery, IT Service Management, ITIL, IT Outsourcing, IT Operations, Data Center, Outsourcing, PMP, IT Strategy, Incident Management, IT Management, Vendor Management, Disaster Recovery, Virtualization, Infrastructure, ITIL Certified, Sla, Service Management, Servers, IT Transformation, Business Continuity, Solution Architecture, SDLC, Information Technology, Managed Services, Enterprise Architecture, PMO, Process Improvement, Service Desk, Transition Management, Problem Management, VMware ESX, System Deployment, HP, ITIL Process..., Windows Server, Remote Infrastructure..., IT Leadership, Strategic IT Management, IT & Business Strategy..., Offshoring, Cloud Computing, Professional Services, Certified Green Belt, USAC..., Global Information..., Global Team Leadership, Cost Reduction, Technology Integration

Education
Carnegie Mellon University   1978 — 1981
Physics and Electrical Engineering

Experience
Xerox Business Services   January 2013 - Present
Xerox Business Services   August 2011 - January 2013
American Express  May 2010 - August 2011
American Express  July 2008 - May 2010
American Express  January 2006 - July 2008
GE India  February 2005 - January 2006
Bharti Airtel Ltd.  September 2002 - February 2005
GE Capital International Services  January 1999 - September 2002
Aptech ltd.  September 1997 - October 1998

Skills
Re-engineering, Process Excellence, Six Sigma, Procurement, Transition Management, Management, Vendor Management, Service Delivery, Business Process..., Team Building, Operations Management, Business Transformation, Outsourcing, MIS, BPO, Project Management, Offshoring, Business Analysis, Business Process, Business Process..., CRM, Global Delivery, Leadership, Operational Excellence, Performance Management, Process Improvement, Executive Management, Program Management, Project Portfolio..., Quality Assurance, Quality Management, Risk Management, Stakeholder Management, Strategic Planning, Resource Management, Training, Team Management

Education
Indian Institute of Management, Calcutta   2008 — 2009
Executive Program in Business Management

Aptech Hardwar   1995 — 1999
Advanced Diploma in Software Engineering (Hons.), Computer Science

Gurukula Kangri Vishwavidyalaya   1995 — 1998
Bachelor of Science (B.Sc.), Computer Science

Kendriya Vidyalaya   1994 — 1995
Class XII, PCMB

Experience
Aon  June 2015 - Present
Xerox Business Services   October 2011 - June 2015
Aon Hewitt  April 2006 - October 2011
Agent Media Corp.   2005 - 2006
Eckerd  1997 - 2004
Drug Store News  1995 - 1997

Skills
Editing, Social Media, Internal Communications, Newsletters, Copywriting, Strategic Communications, Corporate Communications, Marketing Communications, Public Relations, Proofreading, Advertising, Marketing, Web Content, Change Management, Employee Engagement, Management, Project Planning, Crisis Communications, Press Releases

Education
City University of New York-Brooklyn College

Experience
Xerox Business Services   August 2001 - Present
Salt Lake Olympic Organizing Committe   1997 - 2002
State of Utah Business Development   1993 - 1997

Skills
Program Management, Business Process, Sales, Outsourcing, SaaS, CRM, Management, Account Management, Solution Selling, Change Management, Business Development, Marketing Strategy, BPO, Vendor Management, Team Building, Leadership

Education
Brigham Young University   1983 — 1985
Master of Arts (M.A.), Clinical and Educational Psychology, Sports & Motivational Psychology

Brigham Young University   1974 — 1979
Bachelor of Applied Science (BASc), Clinical Psychology

Experience
Xerox Business Services   2008 - Present
Freeway Communications   January 2002 - April 2008
CQOS   April 2001 - December 2001
Junroo NetCommunications   April 1999 - March 2001
Unisys  August 1997 - September 1998

Education
Ateneo de Manila University   1993 — 1997
BS, Management Information Systems

Experience
VCE  September 2014 - Present
Xerox Business Services   May 2011 - August 2014
ACS, a Xerox Company  April 2010 - May 2011
ACS Affiliated Computer Service   May 2008 - April 2010
ACS, Affiliated Computer Services  May 2008 - April 2010
ACS Affiliated Computer Service   February 2004 - May 2008
ACS, Affiliated Computer Services  February 2004 - May 2008

Skills
ITIL, IT Operations, IT Service Management, Disaster Recovery, Incident Management, Data Center, Service Delivery, Sla, Change Management, IT Management, Vendor Management, WAN, IT Outsourcing, ISO 20000, Management, Visio, Cisco Technologies, Software Documentation, Network Administration, Integration, Routers, Troubleshooting, Information Technology, Business Process, Network Engineering, Business Process..., Hardware, Networking, Telecommunications, Call Centers, Security, Process Improvement, Business Continuity, SLA

Education
Walden University   2006 — 2009
MBA, Project Management

DeVry University   2001 — 2004
Bachelor of Science, Network Communications Management.

Experience
Reliance Globalcom Services   April 2006 - Present
Autonomy  2005 - 2006
San Joaquin Delta College  2004 - 2005
Diversified Collection Services  2002 - 2003
Trans-Box Systems   2001 - 2002
Xerox Business Services   2000 - 2002
Exemplar Logic   1998 - 1999

Skills
Accounting, Accounts Receivable, Account Reconciliation, Process Improvement, Telecommunications, Financial Analysis, Account Management, Forecasting, Auditing, PowerPoint, Strategic Planning, Management, Cross-functional Team..., Vendor Management, Business Strategy, Leadership, Invoicing, Negotiation, Revenue Recognition, Customer Service, Software Documentation, Managed Services, Business Analysis, Team Building

Education
Chabot College

San Joaquin Delta College
Accounting

Experience
Maxim Healthcare Services  July 2013 - Present
BAYADA Home Health Care  April 2013 - Present
Freedom Home Healthcare  January 2012 - Present
Preferred Home Health Care & Nursing Services   January 2012 - July 2013
Wesley Enhanced Living at Stapeley   May 2012 - May 2012
CENTURY21 Alliance  December 2010 - April 2012
Abington Hospital  September 2010 - August 2011
Jones Lang LaSalle  September 2006 - April 2010
Xerox Business Services   2000 - 2002

Skills
Real Estate, Microsoft Office, Rentals, Fundraising, Nursing, IV certified, Phlebotomy, IV, Healthcare, Management, Training, Hospitals, Vital Signs, Pediatrics, Medication..., PowerPoint, Wound Care, Microsoft Excel, Medical/Surgical, Nursing Care, Selling, Treatment, Community Outreach, Office Management, Event Planning, Cpr Certified, Home Care, Patient Advocacy, Critical Thinking, Elder Care, Negotiation, Medical Records, Customer Service, Sales, Strategic Planning, Microsoft Word

Education
Community College of Philadelphia   2011 — 2014
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences, General Studies and Humanities

Eastern Center for Arts and Technology   2010 — 2011
LPN, LPN

Delaware County Community College   1995 — 1996
B, Phlebotomy

Experience
Latham & Watkins  August 1990 - Present
Xerox Business Services   June 1997 - December 1999
Latham & Watkins  August 1990 - May 1997
Ameriscribe   January 1986 - July 1990
Chas. P. Young Management Services (Ameriscribe)   1988 - 1990

Education
California Polytechnic State University-San Luis Obispo   1973 — 1976
BA, Public Administration

Experience
IBM Global Services  February 2000 - Present
Cameron Staffing/Cotton States Insurance   October 1999 - January 2000
AmSouth Bank  June 1999 - September 1999
Xerox Business Services   March 1999 - May 1999
Total System Services, Inc  August 1995 - December 1998

Skills
MVS, ITIL, Global Sourcing, JES2, Incident Management, Netcool, Disaster Recovery, Data Center, Mainframe, AIX, IT Service Management, BMC Remedy, Service Delivery, IBM Mainframe, Active Directory, IT Operations, TSO, Unix, z/OS, Troubleshooting, Servers, Windows Server, VMware, SDSF, CICS, IBM AIX

Education
Columbus State University   1991 — 1994

Morris Brown College   1989 — 1991

Kendrick High School
Advanced Academic Diploma

Experience
Unisys  January 2015 - Present
Xerox Business Services   March 2006 - January 2015
GE Capital  2001 - 2005

Education
Baker University   1998 — 2000
MSM, Master of Science in Business Managment

University of Iowa - Henry B. Tippie College of Business   1989 — 1993
BBA, Finance

Experience
McGregor Tech   2001 - Present
Spansion  2007 - 2008
AIS Consulting  1999 - 2001
Advanced Micro Devices  1998 - 1999
Xerox Business Services   1996 - 1998

Skills
SQL, SharePoint, Software Development, Data Analysis, Project Management, Process Improvement, Cross-functional Team..., Database Design, Databases, Architecture, Web Applications, HTML, Testing

Education
The University of Texas at Austin   1993 — 1994
Bachelor of Arts, History

The University of Texas at Austin   1990 — 1991
BA, History

Angelo State University   1987 — 1990
History, Military Science

Experience
New York State Department of Labor  January 2009 - Present
EMC Document Sciences  November 2005 - March 2009
EMC  2005 - 2009
Oce North America  June 2000 - November 2005
Xerox Business Services   May 1998 - May 2000
OPServer   April 1997 - May 1998
Xerox Corp  January 1986 - April 1997

Skills
Requirements Analysis, Enterprise Content..., Software Project..., Integration, Java, Java Enterprise Edition, Databases, XML, Unix, Linux, Software Development, Oracle, Management, Server Architecture, Server Administration

Education
Colorado Technical University   2004 — 2006
BSSE, Software Engineering

Finchley Catholic High School   1961 — 1968
English, French, German, Economics

Experience
Xerox Business Services   September 2006 - November 2012
ACS  May 1996 - September 2006

Skills
Learning Management, Blended Learning, Instructional Design, Captivate, Needs Analysis, Learning Management..., E-Learning, Instructor-led Training, ADDIE, Training Delivery, Performance Consulting, Performance Management, Organizational Learning, Training, Soft Skills

Education
Capella University   2002 — 2004
Master of Arts (MA), Instructional Design

Experience
Center Pieces   January 2014 - Present
Specialist  August 2003 - Present
Family Promise  2011 - 2013
AT&T  May 2000 - May 2003
Xerox Business Services   May 1989 - August 1999

Skills
Operations Management, Process Improvement, Team Building, Customer Service, Leadership Development

Education
Colorado Technical University   2009 — 2010
MBA, Operations Management

ITT   1997 — 1999
B.S., Telecommunications

2009-2010 Colorado Technical College Online
MBA, Operations Management

Experience
Xerox Business Services   October 2012 - Present
Xerox Business Services (formerly ACS, a Xerox Company)   July 2007 - September 2012
Safeway, Inc.   December 2003 - July 2007
Judith A. Johnson, P.C., CPA   September 1997 - November 2003

Skills
Revenue Recognition, Account Reconciliation, Accruals, Fixed Assets, Accounts Payable, Variance Analysis, Journal Entries, Accounts Receivable, General Ledger, Sarbanes-Oxley Act, Internal Controls, Cash Flow, Financial Accounting, Balance, GAAP, Cost Accounting, US GAAP, Financial Audits, Accounting, Payroll, Financial Reporting, Microsoft Excel, Invoicing, Auditing, Bank Reconciliation, Financial Statements, Sarbanes-Oxley, Hyperion Enterprise, Consolidation, Expenses, Cash Management, Financial Forecasting, Internal Audit, Cash, Management Accounting, External Audit, Six Sigma

Education
Arizona State University   1985 — 1991

Experience
Xerox Business Services   June 2008 - Present
ACS XEROX Company  June 2007 - June 2008
Touchstone Communications  2005 - 2007
Paravel Strategy Group   2001 - 2005
Innovative TeleSolutions   1999 - 2001
TeleQuest Teleservices   1986 - 1997

Skills
Call Center, Outsourcing, BPO, Operations Management, Performance Management, Customer Satisfaction, Vendor Management, Call Centers, Leadership, Management, Business Development, Process Improvement, Training, Service Delivery, Program Management, Business Process..., Business Analysis, CRM, Customer Experience, Analysis, Team Building, Customer Retention, Change Management, Team Management, Human Resources, Account Management, Recruiting, Project Management, Team Leadership

Education
The University of Texas at Austin - The Red McCombs School of Business   1993 — 1995
Master of Business Administration (M.B.A.)

Baylor University   1981 — 1985
BBA, Marketing & Broadcasting

Experience
Diamond Parking Service  January 2014 - Present
D.N.S. Solutions   May 2013 - December 2013
Canon Business Solutions  September 2003 - May 2013
Xerox Business Services   September 1997 - September 2003

Skills
Managed Print Services, Account Management, Process Improvement, Strategic Planning, Key Account Management, Marketing Strategy, Project Management, Cross-functional Team..., Operations Management, Inventory Management, Business Strategy, Microsoft Office, Recruiting, Performance Management, Building Relationships, New Business Development, Sales, Management, Cold Calling, Customer Satisfaction, Solution Selling, Sales Process, Team Building, Document Imaging, Training, Analysis, Budgets, CRM, Direct Sales, Customer Service, Marketing, B2B, Market Research, Program Management, Microsoft Excel

Education
California State University-Northridge   2009 — 2011
Masters of Business and Administration, Marketing and Advertising

University of Phoenix   1999 — 2001
Bachelors of Science Business Adminstration, Business Administration

Experience
Sutherland Healthcare Solutions  February 2014 - Present
Xerox Business Services   April 2011 - January 2014
ACS Healthcare Solutions  January 2005 - March 2011
Superior Consultant Company  May 1998 - January 2005

Skills
Healthcare Information..., Contract Management, Outsourcing, Healthcare Consulting, Salesforce.com, EHR, Proposal Writing, Software Implementation, Process Improvement, Vendor Management, Healthcare, IT Outsourcing, Team Leadership, Change Management, Leadership, Business Process..., Consulting, Program Management, Business Analysis, Management Consulting, Software Documentation, Integration, Business Development, Project Management, Cross-functional Team..., Business Intelligence

Education
Central Michigan University   1989 — 1994
BSBA, Marketing, Management, Advertising

Experience
Xerox Business Services   January 2014 - Present
South County Church   September 2009 - Present
Xerox Business Services   July 2005 - January 2014
The Walt Disney Company  November 1998 - July 2005
The Walt Disney Company  March 1993 - August 1995
Burlington Air Express  August 1990 - March 1993
McDonnell Douglas Corporation  August 1989 - July 1990

Skills
Data Network, Network Engineering, Network Design, Cisco Technologies, Network Administration, Visio, IP, Disaster Recovery, Routers, Troubleshooting, Networking, Servers, System Administration, Active Directory, Security, VPN, Switches, Network Security, Network Architecture, VoIP, Data Center, Vendor Management, Leadership, IT Management, ITIL, Management

Education
Columbia International University   1995 — 1998
M. Div., Theology/Theological Studies

DeVry Institute of Technology   1986 — 1989
B.S., Computer Information Systems

Experience
Jester King Craft Brewing   October 2013 - Present
Marc's Arts   1995 - Present
Marc's Arts   2000 - Present
Barnes & Noble  2002 - 2013
Zachary Scott Theatre  2004 - 2004
Hot Rod Harps   2001 - 2003
Questlink Technologies Inc   2000 - 2001
Xerox Business Services   1996 - 2000
Chateau St. Jean Winery  1992 - 1995

Skills
Creativity, Music Theory, Music Analysis, Musicians, Analytical Skills, Folk Art, Visual Arts, Creative Visualization, Retail Sales, Telephone Skills, Composition, Musical Theatre, Merchandising, Art, Store Management, Music, Stage, Recording, Band, Guitar, Painting, Editing, Jazz, Music Industry, Theatre

Education
Berklee College of Music   1993 — 1995
Bachelor of Music, Commercial Arranging, Magna Cum Laude

Sonoma State University   1990 — 1992
General Education Classes

Experience
RE/MAX Unique Realty   February 2012 - Present
RE/MAX Unique Realty   February 2011 - Present
Miami Beach Community Development Corporation   July 2010 - February 2012
Ocwen Financial Corporation  August 2009 - July 2010
Universal Trust Lenders   December 2002 - November 2005
Xerox Business Services   April 1999 - December 2002
Kislak Mortgage Servicing Corporation   February 1982 - May 1995

Skills
Selling, Mortgage Lending, Sellers, Short Sales, Foreclosures, Single Family Homes, First Time Home Buyers, Investors, Buyer Representation, Relocation, REO, Real Estate Transactions, Listings, Sales, Condos, Real Estate, Referrals, Investment Properties

Education
Broward Community College   1999 — 2005

Experience
Xerox Business Services   October 2012 - Present
nSpire Health, Longmont   October 2008 - October 2012
UCHSC  January 1996 - August 2008

Skills
SAS, Data Management, SAS programming, Data Analysis, SQL, COGNOS, HEDIS Reporting

Education
Colorado State University   1990 — 1992
Master of Science (MS), Statistics

Experience
Atos  July 2015 - Present
Xerox Business Services   April 2012 - June 2015
Affiliated Computer Services  March 2005 - April 2012
Hudson  November 2004 - March 2005
TMP Worldwide  May 2001 - November 2004
Xpedior  June 1998 - May 2001

Skills
Virtualization, VMware, VMware ESX, VCP5, Windows Server, VMware Infrastructure, vBlock, vSphere, VCP 4, VCP3, Scripting, Networking, Microsoft SQL Server, MCSE, MCSD, MCDBA, TCP/IP, WSUS, SCCM, Data Center

Education
Anderson University   1993 — 1997
Bachelor of Arts (BA), Computer Science

Experience
Novitex Enterprise Solutions  January 2014 - Present
Pitney Bowes Management Services  February 2006 - January 2014
Document Technologies Inc  June 2000 - January 2006
Xerox Business Services   March 1988 - June 2000
Record Copy Service   February 1983 - March 1988

Skills
I am very self..., Customer Service, Writing, Account Management

Education
Columbia College Chicago   1978 — 1980
TV/Radio Directing and Producing, Freshman

Richards Vocational High School   1974 — 1978
Diploma, Accounting/English

Experience
Xerox Business Services   November 2011 - Present

Education
Ashford University   2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General, 3.85

Franklin University   2007 — 2009
Bachelor of Applied Science (BASc), Accounting, 4.0

Experience
XeroX Business Services   2014 - 2015
SunTrust Banks, Inc.   April 2007 - November 2013
FedEx Freight, Inc.   December 2005 - July 2011

Skills
Customer Service, Microsoft Office, Troubleshooting, Call Centers, Microsoft Excel, PowerPoint, Microsoft Word, Teamwork, Customer Satisfaction, Time Management, Organizational..., Retail Sales, Cash Management, Document Management, Interpersonal...

Education
Georgia State University   1993 — 1997
BD (Science), Psychology

Dekalb Technical College   1991 — 1993
AA (Arts), Psychology

Stone Mountain Christian School   1978 — 1991
HSD (High School Diploma), Elementary\High School Education, K-12