Xerox Commercial Solutions, LLC
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Xerox Commercial Solutions, LLC Employees
Xerox Commercial Solutions LLC. May 2013 - Present
Xerox Commercial Solutions LLC. November 2012 - May 2013
Xerox Commercial Solutions LLC. July 2012 - November 2012
University of North Texas August 2007 - December 2007
Skills
Qualitative Research, Data Analysis, Database Design, SQL, VBA, Voice of the Customer..., Process Automation, PowerPoint, Presentations, Microsoft Excel, Access, Call Centers, Research, Customer Service, Data Entry, Management, Analysis, Business Analysis, CRM, Microsoft Office
Education
University of North Texas 2007 — 2011
B.A., Sociology, Anthropology, Philosophy
Manpower May 2015 - June 2015
Manpower April 2015 - April 2015
CareCore National March 2013 - May 2013
Alorica August 2012 - December 2012
Xerox Commercial Solutions, LLC December 2011 - July 2012
Stream Global Services June 2010 - August 2010
Merchant Services Inc September 2009 - January 2010
Harkins Theater July 2009 - October 2009
Toys Я Us November 2006 - January 2007
Wendys March 2004 - December 2005
Skills
Call Center, Troubleshooting, Technical Support, Customer Satisfaction, BPO, Windows 7, XP, Customer Service, Customer Support, Customer Experience
Education
Glendale Community College 2015 — 2018
Associate’s Degree, Digital Arts
DeVry University 2008 — 2009
Computer Information Systems
Woodland Park High School 2000 — 2005
GED
The Wood Barons January 2015 - Present
Commercial Restoration July 2014 - December 2014
State Farm October 2013 - June 2014
Xerox Commercial Solutions, LLC February 2013 - October 2013
Xerox Commercial Solutions, LLC 2012 - January 2013
Freelance 2005 - 2012
Alki Communications, Inc. 1999 - 2007
University of Washington 1997 - 1999
Skills
Graphic Design, Web Design, Advertising, Creative Direction, Branding & Identity, Project Management, Customer Service, Marketing, Training, Program Management, Management, Databases, Digital Media, Photography, Telecommunications
Education
Arizona State University
Business Administration and Management, General
Glendale Community College
Business Administration and Management, General
Xerox Commercial Solutions, LLC June 2012 - Present
Hardee's July 2004 - June 2012
Skills
Customer Service, Product Marketing, Business Strategy, PowerPoint, Group Development, Microsoft Word, Budget, Training, Delegation, Cashiering, Flexible Spending..., Medicare Advantage, Call Centers, Data Entry
Education
High Point University 2005 — 2009
Bachelor of Business Administration (BBA), Business Administration and Management, General
Ashford University 2010 — 2011
Master of Business Administration (M.B.A.), Business Administration and Management, General
Xerox Commercial Solutions, LLC February 2014 - Present
Skills
Network Security, Customer Service, Leadership, Sales, Strategic Planning, Vendor Management, System Administration, New Business Development, Firewalls, Program Management, Security
Education
Somerset Community College
Postano July 2015 - Present
GoodData July 2013 - May 2015
GoodData July 2012 - July 2013
Xerox Commercial Solutions LLC January 2010 - July 2012
Xerox Commercial Solutions LLC July 2004 - December 2009
Principal Financial Group March 2005 - August 2005
Skills
Training, Salesforce.com, Management, Sales, Customer Service, Sales Management, Product Management, Analytics, Selling, Microsoft Office, Process Improvement, Cloud Computing, Microsoft Excel, CRM, Sales Process, B2B, Call Centers, Customer Satisfaction, Software Industry, Coaching, SaaS, PowerPoint, Professional Services, Payroll, Microsoft Word, Demand Generation, Solution Selling, Team Leadership, Customer Retention, Interpersonal..., Training Delivery, Job Coaching, Sales Prospecting, First Aid, Health and Nutrition, World History, Marketing, Lead Generation, Direct Sales, Leadership, Sales Operations, Communication Skills, Psychology, Hiring Personnel, Recruiting, Enterprise Software, Cold Calling, Strategic Planning, Trade Shows, Strategy
Education
Portland State University 2005 — 2009
BS, Psychology
Mt. Hood Community College 2003 — 2006
AAOT, General
David Douglas High School 1998 — 2002
HS Diploma, General Studies
Xerox Commercial Solutions, LLC December 2013 - Present
Igoesmyth Imaging March 2001 - Present
Igoesmyth Imaging March 1999 - Present
Northern Colorado Medical Center March 2011 - Present
Community College of Denver August 2011 - March 2013
Camren Photographic Resources December 2010 - July 2011
Community College of Denver 2008 - 2010
Camren Photographic Resources, Inc June 2002 - August 2008
Eastman Kodak April 1999 - February 2001
Eastman Kodak Company 1989 - 2001
Skills
Digital X-ray, Radiation Therapy, Photography, Analog Photography, Digital Photography, Darkroom, Studio Lighting, Location Photography, Corporate Portraits, Imaging, Scanners, Photo Editing, Portraits, Portrait Photography, Retouching, Photoshop, Lighting, Commercial Photography, Mac, Fine Art Photography, Adobe Creative Suite, Diagnostic Imaging, Digital Imaging, Customer Service, Nonprofits, Advertising, Radiology, Graphic Design, Medical Imaging, Event Planning, PACS, Image Manipulation, Adobe Acrobat, Nursing, Clinical Research, InDesign, Image Editing, Community Outreach, Brochures, BLS, Patient Safety, Healthcare, X-ray, Web Design, Illustrator, Treatment, Cpr Certified, Quality Patient Care, QuarkXPress, Creative Direction
Education
Community College of Denver 2011 — 2012
Certificate, Radiation Therapy
Community College of Denver 2008 — 2010
AAS, Radiographic Technology
Illinois State University 1983 — 1986
BFA, photography
Xerox Commercial Solutions, LLC August 2011 - Present
Skills
Typing, Communication, Mental Health Counseling, Counseling Psychology, Microsoft Office, Facebook, Twitter, Organizational..., Problem Solving, English grammar, Leadership, Time Management, Training, Critical Thinking, Call Centers, Supervisory Skills, Microsoft Word, Microsoft Excel, Customer Service, PowerPoint, Public Speaking, Process Improvement, Team Building, Social Media, Research, Strategic Planning
Education
SUNY Potsdam 2007 — 2011
Bachelor of Arts (BA), Psychology
Xerox Commercial Solutions, LLC September 2014 - Present
Xerox Commercial Solutions, LLC April 2011 - Present
Forcht Group of Kentucky February 2001 - May 2011
Skills
VMware, Windows Server, NetApp, Backup Exec, Active Directory, Group Policy, SAN, vSphere, VMware ESX, Windows Server 2008, VMware Infrastructure, Virtualization, VCP, System Administration, Disaster Recovery, DNS, Jokes, Syncsort Backup Express, Storage Area Networks, Microsoft Exchange, DHCP, Servers, Windows XP, Troubleshooting, Hardware, WSUS, VMware vSphere
Education
Eastern Kentucky University 1998 — 2000
Computer Information Systems
Corbin High School
Global Knowledge
CSAA Insurance Group November 2014 - Present
C3 Customer Contact Channels March 2014 - November 2014
Xerox Commercial Solutions LLC. August 2010 - March 2014
Cox Communications July 2007 - August 2010
Cox Communications July 2006 - July 2007
Skills
Call Centers, Workforce Management, Troubleshooting, Microsoft Excel, Microsoft Office, Avaya, Visio, Customer Service, HTML, SharePoint Designer, Outsourcing, Software Documentation, Management, IEX Total View, CSS, Telecommunications, SAP BI, Genesys, Avaya Communication..., Contact Centers, BPO, Databases, Customer Satisfaction, Visual Basic, SharePoint, Microsoft SQL Server, Database Design, Business Intelligence, Business Objects, Process Management, CMS, Help Desk Support, Training, Process Improvement, Team Leadership, Six Sigma, Business Analysis
Education
Mid-America Christian University 2015 — 2016
University of Phoenix 2012 — 2014
Associate of Arts (AA), Computer Programming
Xerox Commercial Solutions LLC November 2010 - Present
CLUB ONE FITNESS November 2008 - July 2010
AMERICAN MUTUAL FINANCIAL SERVICES March 2004 - August 2008
ENTERPRISE-RENT-A-CAR January 2001 - January 2004
Circuit City January 1997 - January 2001
Skills
CRM, Leadership, Sales Operations, Sales, Management, Sales Process, Account Management
Education
James Logan High School
University of California, Santa Cruz
Economics
Xerox Commercial Solutions, LLC February 2010 - Present
SBS Engineering February 2008 - Present
Affiliated Computer Services Inc June 2001 - January 2010
Midland Intersped January 1997 - May 2001
Skills
Microsoft Technologies, SQL Server, Delphi, C#, ASP.NET, Microsoft SQL Server, LINQ, WCF, .NET, WinForms, Visual Studio, Web Services, T-SQL, Software Development, SQL, SDLC, XML, MVC, Entity Framework, TFS, ADO.NET, ASP.NET MVC, WPF, Databases, Database Design, SharePoint, Software Design
Education
University "Paisii Hilendarski" - Plovdiv 2013 — 2015
Master’s Degree, Software Technology
Universitet 'Prof. Dr. Assen Zlatarov' - Burgas 1992 — 1998
Master’s Degree, Organic Chemistry
Livengood, DeVore & Company Insurance March 2013 - April 2014
Xerox Commercial Solutions, LLC August 2007 - March 2013
Bob Evan's Restaurant March 2006 - August 2006
Bob Evans March 2006 - August 2006
Skills
Call Center, Troubleshooting, Technical Support, Customer Service, Computer Hardware, Active Directory, Windows 7, Software Documentation, XP, Help Desk Support, BMC Remedy, Customer Satisfaction, Windows, Printers, Call Centers
Education
Allegany College of Maryland 2009 — 2011
Associate of Applied Science, Office Technologies; Administrative Assistant
Alderson Broaddus University 2006 — 2007
Bachelor of Arts (BA), Music Teacher Education
Xerox Commercial Solutions, LLC October 2012 - Present
Walmart April 2012 - September 2012
Aims Community College August 2009 - July 2010
Skills
Very Fast Learner, Very Hard Worker, Great People Skills, Get Things Done That I..., Very Detail Oriented
Education
Aims Community College 2009 — 2012
General Education Courses
University Schools 2002 — 2009
HS Diploma, Diploma
Hewlett-Packard October 2015 - Present
Xerox Commercial Solutions, LLC December 2014 - April 2015
Walmart February 2014 - December 2014
Bosma Enterprises November 2014 - November 2014
McDonald's Corporation September 2013 - March 2014
Towne Park August 2012 - December 2012
accessABILITY Center for Independent Living, Inc. July 2012 - July 2012
KMC Corporation August 1997 - April 2007
Kosciusko Community Hospital September 1995 - September 1997
Scott's Grocery January 1990 - August 1996
Skills
Customer Service, Facebook, Microsoft Excel, Cooking, Time Management, Teamwork, Microsoft Office, Inventory Management, Social Networking, Microsoft Word, Customer Satisfaction, Twitter, Social Media, Blogging, Sales, Account Management, Budgets, Hospitality
Education
Bosma Enterprises 2014 — 2014
Customer Service Represenative, Customer Service Support/Call Center/Teleservice Operation, 4.0
Indiana University-Purdue University at Fort Wayne 2010 — 2012
CIS, Computer Information Systems
Ivy Tech Community College 1990 — 2009
CIS, Systems Analyst, database design, web development, IT technician, Computer Programming
Anthens Career Center 1988 — 1990
High School and College Credit in Computer Programming, Computer Programming
RTI International/Greene Resources January 2015 - Present
UPS October 2014 - Present
Walmart October 2013 - May 2014
Xerox Commercial Solutions, LLC February 2010 - June 2012
Skills
Customer Service, SAS, Excel add-ins, Frontline Analytics, Risk Solver Platform &..., Citrix, EMPAC, MFields Works, MFG-pro(MPP), ATLAS 8.9..., Microsoft Excel, Finance, Analytics, Software Documentation, Forecasting, Human Resources, PowerPoint
Education
University of Phoenix 2009 — 2013
Masters of Business Administration, Healthcare Operations Management
Shaw University 2007 — 2009
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
McKesson Corp August 2012 - Present
Xerox Commercial Solutions LLC July 2011 - August 2012
Homemaker 2006 - 2011
Tim Hortons September 2004 - June 2005
Marco's Ristorante Italiano May 2003 - April 2004
Skills
Microsoft Word, Accounts Receivable, Customer Service, Epic Systems, Microsoft Excel, Time Management, Data Entry, Leadership, Training, Teamwork, Team Building
Education
Central Maine Community College 2008 — 2015
Associates Degree, Human Services
Central Maine Community College
MHRT/C, Human Services, General
Ecova November 2014 - Present
Aerotek July 2014 - November 2014
My House July 2014 - July 2014
Red Lion Hotels July 2013 - July 2014
Xerox Commercial Solutions, LLC April 2013 - June 2013
Xerox Commercial Solutions, LLC January 2009 - April 2013
Skills
Opera, Multitasking Skills, Keyboarding Skills, Customer Service, Help Desk Support, Avaya, Paciolan, Phone Etiquette, Call Center Floor..., Technical Writing, Training Manuals, Digital Rhetoric, Call Centers, Customer Satisfaction
Education
Eastern Washington University 2001 — 2004
Did not complete degree, Professional, Technical, Business, and Scientific Writing
Xerox Commercial Solutions, LLC January 2001 - Present
Affiliated Computer Services 2001 - Present
IBM April 1998 - September 2000
Skills
Attention To Detail, Customer Service, Problem Solving, BPO, Call Center, Vendor Management, SDLC, Project Management, Disaster Recovery, PMP, Program Management, Process Improvement, Business Analysis, Workforce Management, Offshoring, Business Process..., Outsourcing, Call Centers, Security, Team Management, Training, Six Sigma, ITIL, Service Delivery, Management, Requirements Analysis, Software Documentation
Education
Lexington Community College 1996 — 1997
Forensic Psychology
Eastern Kentucky University 1995 — 1996
Journalism
Xerox Commercial Solutions, LLC August 2006 - Present
Amcor Sunclipse July 2000 - 2005
Orco Block 2000 - 2000
Skills
Managerial Finance, Forecasting, VB.NET, VBA, SQL, International Accounting, Transfer Pricing, Corporate Budgeting, Corporate Finance, Tax Accounting, Income Tax, JDE Enterprise One, Essbase, Financial Modeling, Microsoft Excel, Microsoft Office, QuickBooks, Spanish, Problem Solving, Piano Playing, Critical Thinking, GAAP, Financial Analysis, Financial Reporting, Government Accounting, State Income Tax, Payroll Taxes, Revenue Recognition, Hyperion Enterprise, Tax, Variance Analysis, Budgets, Sarbanes-Oxley Act, Cost Accounting, Consolidation, Financial Accounting, Internal Controls, Fixed Assets, General Ledger, Account Reconciliation, Financial Statements, Cash Flow, Accounts Receivable, US GAAP, Accounts Payable, JD Edwards, Cash Management, CPA, Strategic Financial..., Hyperion
Education
Utah Valley University 2013 — 2013
Finance Class, Accounting
CSU Fullerton 1989 — 1994
BA, Accounting
Fullerton College 1984 — 1989
AA, Business
Artspace July 2015 - Present
Zpizza June 2015 - August 2015
Artspace June 2015 - August 2015
Railinc Corp. June 2014 - June 2015
Xerox Commercial Solutions, LLC July 2013 - November 2013
Artspace June 2010 - August 2012
Skills
Customer Service, Customer Satisfaction, iOS, Illustration, Painting, Drawing, Childcare, Art History, Creative Writing, Art, Adobe Creative Suite, Illustrator, Graphic Design, Mac, InDesign, Photography, Photoshop, Logo Design, Microsoft Office, Digital Photography, PowerPoint, Microsoft Word
Education
The Art Institute of Raleigh-Durham 2014 — 2016
Associate of Science (A.S.), Graphic Design
Sanderson High School 2009 — 2013
Information International Associates February 2015 - Present
Xerox Commercial Solutions, LLC February 2005 - April 2014
Affiliated Computer Services, Inc. November 2001 - April 2003
Human Resource Development Foundation Inc. October 2000 - November 2001
Skills
Microsoft SQL Server, SQL, SDLC, C#, T-SQL, Requirements Analysis, Database Design, PL/SQL, ASP.NET, Systems Analysis, VB.NET, Programming, Business Analysis, Crystal Reports, Borland Delphi, .NET, Delphi 7, Software Engineering, Computer Systems..., .Net Development, Systems Development..., Systems Design, Application Installation, Enterprise Application..., Object-Oriented..., Java, Eclipse Luna, Apache Maven, PostgreSQL, Software Development, Databases, Integration, ITIL, Testing, SharePoint
Education
Glenville State College 1991 — 1998
Bachelor of Science (BS), Computer Science Information Systems / Management
University of North Carolina at Chapel Hill April 2015 - Present
BCBSNC October 2013 - April 2015
BCBSNC July 2012 - October 2013
Xerox Commercial Solutions LLC. August 2011 - July 2012
Fidelity Investments September 2010 - July 2011
University of North Carolina at Chapel Hill August 2005 - May 2007
Skills
Call Centers, Customer Service, Leadership, Teamwork, Microsoft Excel, Communication, Musicians, Conflict Resolution, Call Center, Exceptional People..., Oral & Written..., Microsoft Word, Medicare, Pharmaceutical Industry, Telephone, Answering Phones, Customer Satisfaction, Process Improvement, Troubleshooting, Problem Solving, Data Entry, Verbal De-escalation, Exceptional Communicator, Exceptional verbal, Music, Pharmacy, Mail Order Pharmacy, Interpersonal Skill, Graphic Design, Motion Graphics, Video Production, HD Video, Adobe Creative Suite
Education
University of North Carolina at Chapel Hill 2005 — 2009
Sociology
Washington High School 2001 — 2005
HS Diploma, Honors
Universidad Rafael Landivar September 2013 - Present
Xerox Commercial Solutions, LLC December 2011 - Present
Consultoría y Soluciones Tecnólogicas S.A February 2011 - December 2011
MFSI August 2010 - December 2010
Skills
Microsoft SQL Server, Bases de datos, MySQL, Windows Server, C#, .NET, Visual Studio, SQL Server Management..., ASPX, Works well in a team, Learning Quickly, Hard worker, Highly responsible, Creativity, Commitment to Quality, Youth Leadership, Communication Skills, Dedication to..., SnapManager, SQL Server Business..., MS Reporting Services, Oracle SQL, Aqua Data Studio, Crystal Reports, Genexus, Certified ScrumMaster®, CSM, SCRUM, Databases
Education
Universidad Francisco Marroquín 2015 — 2016
Diplomado
Universidad Rafael Landívar 2014 — 2015
Master's degree
Universidad Rafael Landívar 2008 — 2012
Licenciatura
Xerox November 2013 - December 2014
Xerox Commercial Solutions June 2013 - November 2013
Xerox Commercial Solutions October 2009 - August 2013
Xerox Commercial Solutions LLC 2009 - 2012
Apex Management Services September 2007 - September 2008
Apex Management Services June 2006 - September 2008
Apex Management Services November 2006 - September 2007
Skills
Customer Service, Outlook, Microsoft Office, PowerPoint, Team Building, Process Improvement, SQL, Account Management, Microsoft Excel, Human Resources, Recruiting, Project Management, Team Leadership, Java, Employee Relations, Training, Negotiation, Leadership, Microsoft Word, Strategic Planning, Change Management
Education
Inver Hills Community College 2015 — 2017
Associate of Arts and Sciences (AAS), Information Technology Support
Wisconsin Indianhead Technical College 2009 — 2012
Associate's degree, Information Technology
Minnesota State University, Mankato 1995 — 1998
General Studies
TN Media January 2015 - Present
Lexington Herald-Leader January 2014 - December 2014
Xerox Commercial Solutions, LLC November 2013 - January 2014
NTA Services, Inc. October 2013 - November 2013
American Cancer Society July 2013 - September 2013
iJones June 2013 - July 2013
Make-A-Wish Foundation May 2012 - August 2012
Creative Campus at the University of Kentucky April 2011 - May 2012
Old Navy July 2010 - January 2012
Lexington Film League July 2011 - December 2011
Skills
Event Planning, Public Relations, Social Media, Marketing, Event Management, Advertising, Marketing Communications, Program Development, Fundraising, Financial Analysis, Marketing Strategy, Content Marketing, Mobile Marketing, Web Design, Graphic Design, SEO, SEM, Display Advertising, Target Audience, Ad Targeting, Behavioral Targeting, Geo-targeting, Conversion Optimization, Project Management, Web Analytics, Eblasts, Rich Media, Direct Mail, Community Engagement, Customer Service, Adobe Creative Suite, Accounting, Raiser's Edge, MS Office Suite, Creative Direction
Education
University of Kentucky 2010 — 2013
Bachelor of Arts (B.A.), Arts Administration, Manga Cum Laude
Deloitte & Touche, LLP August 2015 - Present
GC Services October 2014 - Present
Galveston County CERT Samariteam June 2013 - Present
Reveille Technologies,Inc with Mindtree Consulting May 2014 - June 2014
Xerox Commercial Solutions, LLC October 2013 - December 2013
Experis IT June 2012 - August 2012
Wellpoint Inc March 2008 - December 2010
MRM Warehouse February 2003 - December 2007
AccuStaff August 1997 - July 1998
United Van Lines June 1990 - April 1993
Skills
Active Directory, Information Technology, CISSP, Access Control, OIM, Server Security, Security+, SAP, Audit Reports, End User Training, Server Management, Microsoft Server Support, Exchange 2010/2007/2003, Windows, Network Administration, Computer Security, Oracle Identity Manager, Access, Software Documentation, Networking, Security, Databases, Information Security..., Operating Systems, IT Audit, Risk Management, Business Continuity, Disaster Recovery, Firewalls, Management, Servers, Risk Assessment, Microsoft Exchange
Education
ISACA Information Systems Audit and Control Association
CISA Certification
ISC2 at DeVry University Extension Houston 2013 — 2016
CISSP, Certified Information Systems Security Professional
Texas A&M University
Certificates, TEEX, IT Technologies
FEMA Certificates
Certificates, Disaster Recovery, Business Continuity
Arizona Western College 1977 — 1978
Business Administration and Management, General
Aronson Security Group (ASG) December 2012 - Present
Xerox Commercial Solutions LLC July 2010 - December 2012
Advanced Inquiry Systems September 2007 - March 2010
CBIS February 2003 - August 2007
Kapra Consulting April 2000 - August 2002
Time Warner Trade Publishing April 1997 - April 2000
Scholastic New Media 1993 - 1997
Skills
Active Directory, Servers, Disaster Recovery, Technical Support, Security, Networking, Windows Server, Integration, IT Management, SharePoint, Microsoft Exchange, IT Operations, Software Installation, Citrix, Hardware, IT Service Management, Windows, VPN, CRM, Infrastructure, Backup Exec, Microsoft Office, Help Desk Support, Antivirus, Storage Area Networks, System Administration, Group Policy, VoIP, Telecommunications, Storage, OS X, Testing, IIS, TCP/IP, DNS, Program Management, Microsoft SQL Server, SQL, DHCP, Windows 7, Mac OS X, Access Control, XP, Mac OS, Virtualization, Security Operations, Biometrics
Education
New York University 1992 — 1994
BA, English Education
Xerox Services April 2015 - Present
Xerox Commercial Solutions, LLC March 2011 - April 2015
Flextronics Global Services, Inc February 2007 - January 2011
Jabil Global Services, Inc September 2004 - February 2007
Jabil Global Services, Inc May 1999 - September 2004
Interim Personnel July 1998 - May 1999
Superior Staffing Services, Inc July 1997 - May 1998
Skills
ITIL v3 Foundations..., Management, Leadership, Program Management, Team Leadership, Six Sigma Greenbelt..., Strategy, Team Building, Project Management, Six Sigma, CRM, Supply Chain, Logistics, Process Improvement, Contract Negotiation, New Business Development, Operations Management, Start-ups, Training
Education
University of Louisville 2002 — 2004
MBA, Entrepreneurship Focus
Bellarmine University 1992 — 1995
Bachelor of Arts degree, Economics
Bellarmine University 1992 — 1995
Bachelor of Arts degree, Business Administration
Albavisión May 2015 - Present
Xerox Commercial Solutions, LLC February 2014 - April 2015
American Denimatrix October 2009 - February 2014
Universidad Rafael Landívar January 1997 - October 2009
Skills
Microsoft SQL Server, Team Leadership, MySQL, Software Development, Strategic Planning, Web Development, SQL, PHP, Business Strategy, Databases, Business Intelligence, HTML, Project Planning, Programming, English, ITIL, .NET, C#, Gestión de proyectos, Gestión de proyectos de..., Administración de las..., Desarrollo de software, Inteligencia empresarial, Desarrollo web, Liderazgo de equipos, Biblioteca de..., Planeamiento de..., Planificación..., Project Management
Education
Universidad Rafael Landívar 2005 — 2007
Maestría, Administración Industrial
Universidad Rafael Landívar 1996 — 2003
Ingeniería, Informática y Sistemas
Sinclair Broadcast Group, Inc. August 2014 - Present
Sinclair Broadcast Group, Inc July 2014 - August 2014
Xerox Commercial Solutions, LLC July 2005 - May 2012
Great Salt Lake Council, Boy Scouts of America August 2003 - July 2005
Zions Insurance Agency August 2000 - February 2003
Skills
Sarbanes-Oxley Act, Microsoft Dynamics SL, Great Plains Software, Consolidation, Cost Accounting, Hyperion Enterprise, Movex, GAAP, Financial Analysis, Financial Modeling, Budget Process, Variance Analysis, Account Reconciliation, Accounting, Accounts Payable, Accounts Receivable, Auditing, Finance, Payroll, Analysis, Corporate Finance
Education
University of Phoenix 1998 — 2000
Master's degree, Business Administration and Management, General
University of Phoenix 1996 — 1998
B.S, Accounting
Xerox Commercial Solutions, LLC January 2015 - Present
ACS, a Xerox Company 2010 - December 2014
ACS August 1996 - February 2009
ACS ITO August 1993 - February 2009
Affiliated Computer Services 1996 - June 2007
ACS Recovery Services 1993 - 2004
Skills
Disaster Recovery, VMware ESX, Windows Server, Virtualization, Active Directory, VMware, IT Management, NetApp, Microsoft SQL Server, DNS, Dell PowerEdge Servers, Data Center, DHCP, IT Operations, Infrastructure, Unix, AIX, AIX Administration, Informix, Informix 4GL, vSphere, SAN, ITIL, Requirements Analysis, SharePoint, Business Analysis, SDLC, NAS, Firewalls, Networking, LAN-WAN, iSCSI, Fibre Channel, Brocade Fibre Switches, Qlogic, IBM pSeries, IBM Power, IBM iSeries, HP Blade, IBM Tivoli, Tivoli Storage Manager, System Deployment, Troubleshooting
Education
Loyola University Chicago
College of Lake County
TCC Software Solutions November 2013 - Present
Xerox Commercial Solutions, LLC March 1998 - November 2013
ACS Healthcare Solutions July 2008 - July 2010
ACS, Inc. March 2008 - July 2010
Skills
Disaster Recovery, Active Directory, VMware, VMware ESX, Windows Server, Servers, System Administration, ITIL, Data Center, Citrix, Cisco Technologies, Windows 7, Vendor Management, Troubleshooting, Software Documentation, BMC Remedy, Security, Microsoft Exchange, Incident Management, Databases, Technical Support, XP, Networking, Access, Group Policy, Visio, TCP/IP, Network Security, Windows XP, DHCP, IT Service Management, VPN
Education
University of Phoenix 2008 — 2010
Bachelor's degree, Computer and Information Systems Security/Information Assurance
Indiana University-Purdue University at Indianapolis 1987 — 1992
Associates, Restaurant/Hotel Management
Xerox Commercial Solutions, LLC July 2015 - Present
G4S Government Solutions Formerly Wackenhut Service Inc. January 2007 - September 2013
Suffolk County Department of Social Services July 2003 - November 2006
Suffolk County Board of Elections November 1998 - July 2003
Computer Associates 1995 - 1997
Skills
Contract Negotiation, Training, Microsoft Office, Software Documentation, DoD, Microsoft Excel, IT Solutions, Access, Business Development, Sales, Security, Customer Service, Troubleshooting, Leadership, Policy, HTML, Analysis, Risk Management, Information Assurance, Research, Consulting, Project Management, Strategic Planning, Enterprise Software, Teamwork, Public Speaking, Risk Assessment, Recruiting, Business Strategy, Salesforce.com, CRM, Quality Assurance, Emergency Management, Crisis Management, SharePoint, Military Experience, Time Management, Team Leadership, Human Resources, Government, Operations Management, Outlook, Computer Security, Strategy, Sales Management, Executive Management, Marketing, Change Management, Cloud Computing, Budgets
Education
Hoftsra University 1995 — 1997
Business Computer Information Systems
Suffolk County Community College 1992 — 1995
Associate of Arts and Sciences (AAS), Business Compuetr Information Systems
Florida Career College-Margate 2013 — 2014
HVAC, Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology
Xerox Commercial Solutions, LLC March 2015 - Present
Xerox March 2015 - Present
Skills
Critical Analysis and..., Strong written and..., Strong attention to..., Computer Proficiency..., Typing speeds of 35 wpm..., Works well both in team..., Flexibility in schedule, Ability to make...
Education
Clark College 2006 — 2008
Associate of Arts (A.A.), Business/Commerce, General
Conduit Global May 2015 - Present
Alorica April 2014 - May 2015
Xerox Commercial Solutions LLC October 2013 - April 2014
Diamond Parking January 2010 - September 2013
TMP Worldwide August 2007 - November 2009
Swets Information Services January 2001 - August 2007
Cablevision May 1996 - November 2000
Skills
Account Management, Sales Management, Sales, New Business Development, Team Building, Contract Negotiation, P&L, Operations Management, Customer Retention, P&L Management, Process Improvement, Management, Call Centers, Leadership, Forecasting, Employee Engagement, BPO, Human Resources, Performance Management, Team Leadership, Workforce Management
Education
Montclair State University 1990 — 1995
BS
Xerox Commercial Solutions, LLC March 2005 - November 2014
Deloitte August 2002 - October 2004
Education
Iowa State University - College of Business 1981 — 1985
Bachelor of Business Administration, Management
Xerox Services May 2015 - Present
Xerox Commercial Solutions LLC November 2012 - Present
KY Education & Workforce Development Cabinet June 2012 - November 2012
Xerox ACS March 2007 - June 2012
Skills
C# WPF WCF SQL..., SQL, ASP.NET, C#, T-SQL, WCF, Microsoft SQL Server, Visual Studio, .NET, Databases, ADO.NET, Software Development, TFS, SOA, jQuery, SSRS, SDLC, OOP, SharePoint
Education
Eastern Kentucky University 2005 — 2007
MS, Computer Science
Nagarjuna University 2000 — 2004
Computer Science
Xerox Commercial Solutions, LLC September 2013 - Present
ACS XEROX Company April 2012 - September 2013
Olmeca September 2011 - April 2012
Banco G&T Continental December 2009 - September 2011
Delta Ingeniería de Sistemas,S.A. September 2007 - November 2009
Skills
Microsoft SQL Server, Database Administration, Database Security, SQL Tuning, VMware ESX, Windows Server, MS Project, Business Intelligence..., SSRS, SSIS, SSAS 2008, SnapManager, Ignite, SQL Server Replication, Liderazgo, Liderazgo de equipos, SQL, Bases de datos, Plan de recuperación..., Crystal Reports, Virtualización, Administración de bases..., Databases
Education
Universidad Mariano Gálvez 2013 — 2014
Master's degree, Finance and Financial Management Services
Universidad Mariano Gálvez 2008 — 2012
Lic., Administracion de sistemas de Información
Xerox Commercial Solutions, LLC January 2015 - Present
UPS November 2014 - January 2015
OppenheimerFunds June 2006 - October 2014
Skills
Healthcare, Reiki, Pain Management, Nutrition, Personal Development, Start-ups, Holistic Health, Healing, Wellbeing, Meditation, Wellness, Stress, Hardware, Data Center, Unix, Coaching, Customer Service, Microsoft Office, Public Speaking, Networking, Teaching, Leadership, SharePoint, Nonprofits, Research, Requirements Analysis, JCL, SQL, Visio
Education
San Diego Mesa College 1980 — 1985
Associate of Arts (A.A.), Selected Studies
University of California, San Diego
Literature Writing
Kaba Mas LLC June 2015 - Present
Freelancing April 2015 - Present
Volar Video December 2013 - April 2015
Volar Video August 2013 - April 2015
Xerox Commercial Solutions, LLC February 2010 - August 2013
Skills
Testing, Programming, Java, Perl, HTML, Microsoft Office, Software Quality..., C++, JavaScript, Ruby on Rails, Quality, Data Entry, System Testing, Data Analysis, Critical Analysis, Bilingual, Staff Training, Customer Service, Python, Selenium, PHP, SQL, Quality Control, Regression Testing, Manual Testing
Education
University of Kentucky 2010 — 2013
Bachelor of Science (BS), Computer Science
City University of New York-Queens College 2009 — 2009
Bachelor of Arts (BA), Computer Science
Bluegrass Community and Technical College 2007 — 2008
AS, Computer Science & Mathematics
MACC July 2015 - Present
IPG August 2014 - July 2015
Celebrity Staff April 2014 - July 2014
Cox Communications October 2013 - April 2014
CoSentry August 2013 - October 2013
Xerox Commercial Solutions, LLC June 2010 - August 2013
First Data Resources January 2009 - February 2010
Burger King September 2008 - January 2009
PayPal November 2005 - July 2008
Skills
HTML, CSS, Web Development, Call Centers, Java, Visual C#, Troubleshooting, Technical Support, Management, Databases, Project Management
Education
Bellevue University 2013 — 2015
Master's Degree, Information Sciences, 3.249 GPA
University of Phoenix 2010 — 2013
Bachelor's Degree, Information Technology
University of Phoenix 2009 — 2010
Associate's Degree, Accounting
Xerox Commercial Solutions, LLC November 2008 - Present
V.T.S May 2010 - November 2012
Quality Suites February 2008 - October 2010
Calvert Home Health April 2008 - October 2008
James River Convalescent & Rehabilitation August 2007 - May 2008
Steve & Barry's University Sportswear October 2002 - April 2008
Skills
Healthcare, Hospitals, Healthcare Management, Nursing, Patient Safety, Medical Terminology, BLS, EMR, HIPAA, CPR Certified, Clinical Research, Healthcare Information..., Home Care, Inpatient, ACLS, Critical Care, Medical Billing, Vital Signs, Acute Care
Education
Thomas Nelson Community College 2010 — 2011
Certificate Program, Medical Office Assistant/Specialist
Xerox Commercial Solutions, LLC June 2006 - Present
Skills
Project Management, Process Improvement, Customer Service, Business Analysis, Program Management, Team Leadership, Vendor Management, Integration, Sales, Account Management
Education
North Carolina Central University 2003 — 2007
Bachelor of Science (B.S.), Computer and Information Sciences, General
Wake Technical Community College 2001 — 2002
Associate of Science (A.S.)
Auburn University 1991 — 1993
Electrical and Electronics Engineering
Xerox Commercial Solutions LLC April 2012 - Present
ACS, a Xerox Company May 2011 - Present
Xerox Commercial Solutions LLC October 2011 - April 2012
Xerox Commercial Solutions LLC August 2011 - October 2011
Conifer Industries Inc August 2009 - May 2011
CONIFER INDUSTRIES INC August 2007 - August 2009
Conifer Industries Inc September 2006 - August 2009
Education
Central Maine Community College 2007 — 2009
Associates, Early Childhood Education
Edward Little High School 2003 — 2007
Central Maine Community College
Cheonggang Academy
Associated, Applied Science; Early Childhood Education
University of Southern Maine
Degree; Bachelors, Process; Social; Behavioral Sciences; Counseling
Xerox Commercial Solutions LLC July 2013 - Present
Houlihan's Restaurants, Inc. August 1999 - January 2009
Skills
Problem Solving, Photoshop, Digital Photography, Project Coordination, Restaurants, Restaurant Management, New Restaurant Openings, Training, Managerial Finance, Management
Education
Morehouse College
Marketing
Xerox Commercial Solutions, LLC June 2014 - Present
FLSmidth 2010 - 2012
Shoe Show 2007 - 2012
FLSmidth 2005 - 2007
Skills
Customer Service, Computer Hardware, Experimental Physics, Sales, IT Solutions, C++, AutoCAD, Solidworks, VMware, BMC Remedy, SCCM, Microsoft Office, Microsoft CRM, Mathematics, Mechanics, Statics, Electricity, magnetism, Dynamics, Thermodynamics, Fluid Dynamics, Fluid Physics, Thermal Physics, Digital IC Design, Fiber Optics, Optics, Hardware Description..., Classical Mechanics, Active Directory, Windows
Education
Penn State University 2008 — 2013
BA, Physics/Mathematics
emmaus high school 2004 — 2008
Xerox Commercial Solutions, LLC
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, Sales, Leadership, Training
Education
University of Scranton 1974 — 1976
Computer Science