Xerox Global Services
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Xerox Global Services Employees
Delightfully Posh Vintage November 2010 - Present
Emerson Process Management LLLP March 2008 - June 2015
Xerox Global Services 1990 - 2005
Skills
Customer Service, Process Improvement, Troubleshooting, Project Management, Field Sales Support
Education
Rochester Business Institute 1994 — 1996
Associate’s Degree, Information Processing Executive
Bryant & Stratton College - Henrietta 1980 — 1984
Certificate of completion, Office support
Planet Street Foods February 2013 - Present
Xerox 2011 - January 2013
Xerox Global Services January 2009 - December 2010
Xerox Corporation / San Francisco Bay Area 2007 - 2009
Xerox 2005 - 2006
Xerox 2003 - 2004
Xerox 2000 - 2003
Skills
Solution Selling, Outsourcing, Account Management, Sales Process, Cross-functional Team..., Professional Services, New Business Development, Strategic Partnerships, Selling, Managed Print Services, Direct Sales, Sales Management, Business Development, BPO, SaaS, Business Alliances, CRM, Salesforce.com, B2B, Business Strategy, Team Leadership, Contract Negotiation, Business Process..., Sales, Pre-sales, Marketing, Program Management, Management, Strategy, Business Process..., Enterprise Software, Go-to-market Strategy, Leadership, Training, Sales Operations, Lead Generation, Managed Services, Six Sigma
Education
California State University-Long Beach
Bachelor of Science (B.S.), Business Administration and Management, General
Xerox Services, March 2010 - Present
Xerox Global Services 2009 - Present
Xerox Global Services 2009 - 2010
Xerox January 2008 - March 2009
Xerox December 1999 - December 2007
Skills
Cross-functional Team..., Process Improvement, Six Sigma, Operations Management, Management, Outsourcing, Leadership, Account Management, Service Delivery, Business Process..., BPO, Vendor Management, Project Management, Document Imaging, Business Analysis, Team Building, Team Leadership, Operational Excellence, Quality Management, Training, Customer Satisfaction, Change Management, Strategic Planning, Budgets, Program Management, Document Management, Start-ups, P&L Management, Lean Manufacturing, Contract Management, Business Strategy, Digital Imaging, Customer Service, Workforce Management, Business Planning, Lean Operations, Lean Management, Restructuring, Cross-functional..., Mentoring, Global Deployment, Network Deployment, Key Performance..., Problem Solving, Operational Risk..., Lean Deployment, Lean Six Sigma, Global Operations, Global Management, Global Strategy
Education
Athens State University 1991 — 1994
BS, Technology Management
St Marys High School
Xerox Lean Six Sigma
Technology Management
Xerox Global Services Executive Administrative AssistantAffiliated Computer ServicesMarch 1997 - July 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research
Education
Los Angeles Valley College 1986 — 1988
Icon Legacy Hospitality June 2013 - Present
Xerox Global Services March 2011 - June 2013
Xerox 2009 - 2011
Topknotch Prep & Print Ltd April 2008 - June 2010
Skills
Personal Branding, Branding & Identity, Corporate Branding, Color Management, Graphic Design, Logo Design, Prioritize Workload, Organization, Digital Media, Digital Printing, Offset Printing, Pre-press, Post-production Support, Postcards, Brochure Production, Bindery, Social Media Marketing, Unsupervised Learning, Customer Service, Sales, Project Management, Outsourcing, Adobe Creative Suite, InDesign, Illustrator, Photoshop, Dreamweaver, Direct Mail, Graphics, Social Media, Creative Direction, Layout
Education
Algonquin College of Applied Arts and Technology 2003 — 2005
Print Media
Xerox Global Services February 1999 - June 2009
United States Air Force April 1967 - April 1971
Skills
Lean Six Sigma..., Organition..., Outsourcing, Business Strategy, Change Management, Six Sigma, P, Team Building, Cross-functional Team..., Customer Service, Customer Satisfaction, Service Management, Business Process..., Process Improvement, Project Management, Business Transformation, Product Management, Business Planning, CRM, Management Consulting, Program Management, Operations Management, P&L Management, Project Planning, Business Analysis, Vendor Management, Team Management, Management, New Business Development, Strategy, Business Development, Contract Management, Team Leadership
Education
CUNY Bronx Community College 1965 — 1967
University of Rochester
Multigraphics Ltd. August 2013 - April 2014
SUGOI January 2013 - May 2013
Xerox Global Services June 2012 - September 2012
mills basics September 2011 - May 2012
SUGOI September 2010 - September 2011
Imas Print Solutions August 2010 - August 2011
Skills
Illustrator, InDesign, Photoshop, Digital Media, Digital Printing, Pre-press, Customer Relations, Typography, Brochures, Business Cards, Customer Service, Graphics, Posters, Flyers, Stationery, Bindery, Graphic Design, Print Production
Education
British Columbia Institute of Technology 2008 — 2010
Diploma of Technology, Graphic Communications
Xerox January 2015 - Present
Xerox Global Services March 2010 - December 2014
Mercury Partners January 2009 - March 2010
Mercury Partners March 2007 - January 2009
Xerox Corporation January 2004 - February 2007
Xerox January 2001 - January 2004
Xerox January 2000 - January 2001
Xerox January 1997 - December 1999
Xerox August 1994 - December 1996
Skills
Business Development, Sales, Relationship Management, Team Management, Profit, Services Marketing, Solution Selling, Account Management, Sales Process, Professional Services, Direct Sales, New Business Development, Outsourcing, SaaS, Cross-functional Team..., Sales Management, Business Relationship..., Managed Services, Salesforce.com, Strategic Partnerships, Business Strategy, Financial Services, Vendor Management, CRM, Negotiation, Selling, Leadership, Product Management, Management, Process Improvement, Business Process, Executive Management
Education
Fordham University - Graduate School of Business Administration 2000 — 2003
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
University of Delaware 1990 — 1994
BA, Psychology
John Glenn HS 1987 — 1990
High School
Cronin Strategic Marketing January 2015 - Present
Nuance Communications January 2014 - November 2014
Pharos Systems International February 2011 - June 2013
Xerox Global Services December 2008 - February 2011
Xerox Global Services 2005 - November 2008
Xerox Global Services 2004 - 2005
Xerox Global Services January 2003 - December 2004
Skills
New Business Development, Solution Selling, Cross-functional Team..., Strategic Planning, Account Management, BPO, Professional Services, Process Improvement, Business Development, Outsourcing, Program Management, Six Sigma, Strategic Partnerships, Managed Services, Management, Leadership, Strategy, Product Management, Cloud Computing, Project Management, Sales Operations, Product Development, Product Marketing, Marketing, Key Account Management, Team Leadership, Entrepreneurship, Start-ups, CRM, Executive Management, Sales, Operations Management, Product Launch, SaaS, Sales Process, P&L Management, Enterprise Software, Budgets, Selling, Customer Satisfaction, Change Management, Strategic Alliances, Business Strategy, Sales Management
Education
Duke University - The Fuqua School of Business
MBA
New England Conservatory of Music
Master of Music
Duke University
BA
Xerox Services February 2014 - Present
Xerox Technology April 2010 - January 2014
Xerox Global Services December 2006 - April 2010
Xerox June 2005 - December 2006
McKinsey & Company 1998 - 2005
Covanta Energy 1992 - 1996
Skills
Outsourcing, Pricing, Lean Operations, Business Transformation, Strategy, Operational Excellence, Cross-functional Team..., Six Sigma, Process Improvement, Business Process..., Program Management, Professional Services, CRM, Vendor Management, P&L Management, Management Consulting, Product Management, IT Strategy
Education
Columbia University - Columbia Business School 1996 — 1998
MBA
The Cooper Union for the Advancement of Science and Art
BE, Mechanical Engineering
Self-employed August 2013 - Present
freelance June 2003 - Present
Randstad Technologies US October 2012 - August 2015
Delhi Flower & Garden Center March 2012 - September 2013
AmeriSolutions Inc. July 2012 - October 2012
Standard Aero January 2012 - March 2012
Office Team June 2011 - December 2011
TEKsystems June 2007 - July 2010
Xerox Global Services December 2000 - January 2007
Skills
Troubleshooting, Software Documentation, Active Directory, Technical Support, System Administration, Networking, Management, Microsoft Office, Windows, Customer Service, Information Technology, Project Management, Computer Hardware, Microsoft Exchange, Help Desk Support, Training, Windows XP, Security, Network Administration, Windows 7, A+ Certified, Database Administration, Retail Sales, Citrix, VPN, Organizational..., Project Coordination, Personal Support, Retail Marketing, Creative Merchandising, Microsoft Certified..., Hardware, Visio, Document Management, Content Management, Staff Training, User Management, Customer Relations, Problem Solving, Fiction Writing, IT Asset Management, Interdepartmental..., Garden, Process Scheduler, Administrative Work, SharePoint Designer, Graphic Design, Computer Proficiency, SharePoint, Cat Herding
Education
Clark State Community College 1999 — 2001
certfications, Computer Hardware and Networking, 3.8
James A Rhodes State College 1989 — 1991
Associate, Business Administration / Marketing
Apollo Career Center 1983 — 1985
vocational certificate, Graphic Communications, 3.8
Spencerville High School 1982 — 1985
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program, 3.2
Community Housing Concepts January 2015 - Present
iQor June 2014 - Present
Tata Consultancy Services May 2012 - June 2014
Xerox Global Services January 2009 - January 2013
UST Global January 2006 - January 2009
CSC May 2002 - January 2006
Lante March 2000 - May 2002
IBM Global Business Services May 1995 - March 2000
Welch's 1993 - 1995
Skills
IT Outsourcing, Executive Management, BPO, Management, Leadership, P&L Management, Outsourcing, IT Strategy, Leadership Development, Vendor Management, Program Management, Professional Services
Education
University of Denver 1998 — 1999
Master in Telecommunications, Telecommunications
Arizona State University - W. P. Carey School of Business 1995 — 1996
MBA, Services Marketing
Western Michigan University - Haworth College of Business 1989 — 1993
BBA, Operations Management
Xerox Canada September 2011 - Present
Xerox Canada Ltd. December 2007 - September 2011
Xerox Corporation 2003 - 2007
Xerox Global Services 1998 - 2001
Antares Electronics 1987 - 1993
Skills
Six Sigma, Cross-functional Team..., Business Process..., Team Leadership, Strategic Planning, Process Improvement, Change Management, Program Management, Account Management, Project Management, New Business Development, Business Strategy, Strategy, CRM, Business Process, Business Development, Leadership, Product Management, Vendor Management, Outsourcing, Business Analysis, Competitive Analysis, Management, Management Consulting, Operations Management, Analysis, Business Planning, Solution Selling, Sales Process, Strategic Partnerships, Direct Sales, B2B, Marketing Strategy, Sales Operations, Salesforce.com, Sales Management, Sales, Marketing
Education
Athabasca University 2005 — 2008
MBA, Masters in Business Administration
Humber College 1993 — 1999
Post Grad Certificate, Marketing Management
Concordia University
BA, Recreation and Exercise Science
Murdochville High School
Murdochville High School
Business Growth Services Group, LLC 2013 - Present
Strategic Human Resources, Inc. June 2010 - March 2013
ADP 2005 - 2010
MTS January 2004 - December 2004
Innodata Corporation 2002 - 2003
EDS 2000 - 2002
Xerox Global Services 1999 - 2000
NCR 1996 - 1998
AT&T 1985 - 1996
Skills
Management, CRM, Performance Analysis, Vendor Management, Business Development, Leadership, Sales, SaaS, Team Building, Process Improvement, Cloud Computing, Strategy, Outsourcing, Strategic Planning, Marketing Management, Business Analysis, Business Process..., Change Management, Solution Selling, PMP, Recruiting, Project Management, Team Leadership, Problem Solving, Business Strategy, Account Management, Sales Process, Networking, Program Management, Sales Management, Customer Satisfaction, Salesforce.com, Professional Services, New Business Development, SDLC, Financial Services, Mortgage Banking, Cross-functional Team..., Team Management, Negotiation, Strategic Partnerships, Selling, Lead Generation, Direct Sales, Call Centers, B2B, Contract Negotiation, Start-ups, Sales Operations, Enterprise Software
Education
Fairleigh Dickinson University
MBA, International Business (Finance, Marketing, Management)
Pace University
BBA, Business/Computer Information Systems
Pro Sound & Video September 2014 - Present
Xerox Audio Visual Solutions December 2012 - July 2014
East Coast Connected July 2011 - July 2013
Hewlett-Packard May 2010 - November 2012
Nova Scotia Power June 2009 - December 2009
NuCove Development Corporation April 2008 - January 2009
Ryerson University April 2007 - August 2007
Capgemini July 2005 - June 2007
Xerox Global Services December 2002 - June 2005
Tonic Software January 2001 - October 2002
Skills
Strategic Planning, Team Leadership, Change Management, Strategy, Marketing Strategy, Team Building, Cross-functional Team..., Project Management, Business Development, Analysis, Start-ups, Business Analysis, Sales Management, New Business Development, Management Consulting, Business Strategy
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2000 — 2001
MBA
Saint Mary's University 1989 — 1993
B'Comm, Business
Dalhousie University
MBA, Information Technology
GE Lighting August 2015 - Present
GE Capital October 2012 - August 2015
Vantiv, LLC April 2010 - October 2012
General Electric June 2008 - April 2010
General Electric August 2005 - June 2008
Xerox Global Services February 2003 - August 2005
Xerox Global Services June 2000 - April 2003
Skills
Vendor Management, Outsourcing, Mergers, Due Diligence, ITIL Certified, Six Sigma, Process Improvement, Program Management, IT Strategy, Business Process..., Cross-functional Team..., Change Management, Operations Management, Software Documentation, Strategy, Mergers & Acquisitions, Analysis, Leadership, ITIL, Strategic Planning, Project Management, Project Portfolio..., Integration, SDLC, Team Building, Performance Management, PMO, Business Strategy, Management, Enterprise Software, Business Intelligence, IT Service Management, Budgets, Talent Management, Executive Management, Business Analysis, IT Management, Human Resources, Recruiting, CRM, Information Technology, Consulting, New Business Development, Business Process, Risk Management, Acquisition Integration, Finance, Governance, PMP, Process Engineering
Education
Strayer University 2009 — 2010
BBA, Acquisition and Contract Management
Strayer University 2006 — 2009
ABA, Management
College of Charleston
Roche Diagnostics November 2014 - Present
Roche Diagnostics January 2011 - Present
Roche Diagnostics July 2009 - August 2011
Roche DIagnostics June 2008 - December 2009
Roche Diagnostics January 2007 - June 2008
Roche Diagnostics May 2004 - January 2007
Xerox Global Services 1996 - 2004
Mayflower International 1993 - 1996
Skills
Cross-functional Team..., Project Management, Call Center, Process Improvement, Biotechnology, Sales Operations, Change Management, Six Sigma, Sales Effectiveness, Business Development
Education
Indiana University Bloomington 1989 — 1993
Bachelor of Arts (B.A.)
McKesson October 2014 - Present
Tracker Corp October 2012 - August 2014
Bank of America June 2011 - February 2012
McKesson January 2010 - October 2010
McKesson December 2006 - October 2010
Xerox Global Services October 2006 - December 2006
IBM Global Services June 2005 - December 2006
Williams-Sonoma, Incorporated June 2006 - October 2006
Hansen Quality (Fidelity National Financial) March 2006 - June 2006
IBM June 2005 - March 2006
Skills
Technical Support, Active Directory, Windows Server, Network Administration, Servers, Windows XP, Help Desk Support, Troubleshooting, Operating Systems, XP, Microsoft Exchange, Networking, Citrix, Hardware
Education
Chabot College
Layfield Group Limited - Flexible Packaging October 2013 - Present
Fraser Valley Custom Printers June 2013 - October 2013
Xerox Global Services October 2010 - June 2013
Core Specialized Investigations July 2009 - October 2010
Primerica Financial Services 2009 - 2010
Schawk Inc April 2008 - May 2009
Total Graphics 2000 - 2008
Skills
Advertising, Direct Marketing, Account Management, Digital Printing, Pre-press, Print Management, Marketing Strategy, Marketing Communications, Email Marketing, Direct Mail, Digital Marketing, Management, Brand Development, Customer Service, Direct Sales, Integrated Marketing, Trade Shows, Variable Data Printing, Packaging, Color Management, Offset Printing, Wide Format Printing, Graphic Design, Layout, Mac, Product Development
Education
British Columbia Institute of Technology 2006 — 2006
Sales Professional
US Business Development Services, LLC October 2012 - Present
The Fund Group, LLC 2012 - Present
Georgetown University MBA Program September 2012 - September 2012
Xerox Global Services August 1995 - December 2011
The Sutherland Group 1993 - 1995
Lenel Systems International 1991 - 1993
Skills
Solution Selling, New Business Development, Cross-functional Team..., Sales Management, Account Management, Business Strategy, Strategic Planning, Strategic Partnerships, Outsourcing, Marketing Strategy, Business Alliances, Go-to-market Strategy, Business Development, B2B, Multi-channel Marketing, Strategy, Direct Marketing, Lead Generation, Competitive Analysis, Management, E-commerce, Selling, Leadership, Marketing Management, Market Research, Marketing, Sales, Online Advertising, Consulting, Sales Process, Market Analysis, Enterprise Software, SaaS, Start-ups, SEO, Product Marketing, Product Management, CRM, Direct Sales, P&L Management, Business Planning, Channel Partners, Cloud Computing, Segmentation, Professional Services, Entrepreneurship, Executive Management, Management Consulting
Education
Northeastern University - Graduate School of Business Administration 1984 — 1985
MBA, Marketing and Finance
Salesforce March 2015 - Present
Xerox Global Services December 2013 - March 2015
TMX Group April 2009 - November 2013
Pro-Financial Asset Management January 2008 - January 2009
BMO Financial Group April 2007 - June 2008
TD Bank January 2005 - January 2007
Novartis November 2001 - October 2005
Merck October 1997 - November 2001
Skills
Investments, Equities, Strategic Financial..., New Business Development, Relationship Management, Strategic Planning, Business Development, Account Management, Banking, Sales, Business Strategy, Financial Analysis, Mutual Funds, Business Planning, Sales Management, Securities, Credit, IPO, Mergers & Acquisitions, Transfer Agency, Corporate Trust, Legal, Corporate Governance, Corporate Finance, Wholesale Banking, Asset Management, Capital Markets, Equity Trading, Finance
Education
York University - Osgoode Hall Law School 2011 — 2013
LLM, Securities Law
Saint Mary's University 1997 — 1999
MBA, Masters of Business Administration
University of New Brunswick 1995 — 1997
BEd, Bachelor of Education
Dalhousie University 1991 — 1994
BSc, Bachelor of Science
Biznetix September 2014 - Present
Free Design Help September 2014 - Present
DiMarco Group May 2013 - September 2014
Design Chef November 2006 - December 2013
Roman Catholic Diocese of Rochester November 2002 - November 2006
Kraus Creative July 1999 - October 2002
Xerox Global Services June 1998 - July 1999
Skills
HTML, JavaScript, Photoshop, Illustrator, Graphic Design, Web Design, Customer Service, InDesign, Adobe Creative Suite, CSS, SQL, Layout, Web Development, Advertising, User Experience, Corporate Identity, Wordpress, Mac, Creative Direction, User Interface, Flash, Dreamweaver, Social Media, MySQL, PHP, Product Design, WordPress, Packaging, Illustration, Typography
Education
Academy of Art University 2010 — 2015
MFA, Web Design and New Media, Currently Enrolled
Rochester Institute of Technology 1995 — 1998
Bachelor of Fine Arts (BFA), Graphic Design
Excellus BCBS April 2008 - Present
GYPSUM EXPRESS, LTD June 2005 - February 2008
Xerox Global Services July 2003 - December 2004
GE Plastics 1999 - 2002
Skills
Visio, Antivirus, Network Administration, Data Center
Education
Inernational Correspondence Schools 1993 — 1997
3 Semesters, Electrical, Electronic and Communications Engineering Technology/Technician, 3.7
Community College of the Air Force 1981 — 1983
Certification, Avionics F-15 and F-16, E3
StrateGrowth Partners August 2011 - November 2012
Robert E Schock and Associates November 2009 - July 2011
Xerox Global Services March 2006 - November 2009
Robert E Schock and Associates May 2002 - February 2006
Rogers iMedia January 1999 - April 2002
The Globe and Mail 1996 - 1997
Digital Equipment Corporation 1988 - 1992
Skills
Start-ups, Management Consulting, Business Development, Sales Process, Account Management, Sales Management, Management, Leadership, Go-to-market Strategy, Sales, Business Alliances, Outsourcing, Marketing, Coaching, Managed Services, Training, Executive Management, Strategic Partnerships, Solution Selling, New Business Development, Strategy, Strategic Planning, Business Strategy, Business Transformation, Enterprise Software, B2B, Entrepreneurship, Professional Services, CRM, Cross-functional Team..., Consulting, Business Process..., Business Planning, Program Management, Cloud Computing, Business Intelligence
Education
The University of Western Ontario - Richard Ivey School of Business 1976 — 1978
MBA, Business Administration and Management, General
Kaeser Compressors March 2009 - Present
Crown Equipment Corporation November 2006 - February 2009
Xerox Global Services 2005 - 2006
Education
Cincinnati State Technical and Community College 2002 — 2004
Health and Wellness, General
University of Cincinnati 2002 — 2004
Business Administration and Management, General
SMS Systems Maintenance Services 2014 - Present
Ricoh Americas Corporation 2013 - 2014
Unisys │Technology, Consulting, and Integration Solutions 2012 - 2013
Xerox Services 2003 - 2012
Xerox Global Services 1998 - 2002
Pitney Bowes Management Services 1994 - 1998
Neopost 1984 - 1994
Skills
Account Management, Business Development, Leadership, Program Management, Management, Salesforce.com, Cross-functional Team..., New Business Development, Business Strategy, Consulting, Healthcare, Sales Process, Solution Selling, Managed Services, Business Process..., Document Management, Healthcare Information..., Key Account Management, Contract Negotiation, Relationship Management, Change Management, Lean Six Sigma, Deal Strategy, Major Accounts, Consultative Sales..., Income Statement, Strategic Selling Skills, P&L Accountability, Cross Channel Marketing, Global Sales, Global Delivery, Cleantech, Multi-channel Marketing
Education
Arizona State University
BS, Business, Sociology
Fidelity Investments June 2012 - Present
Unum May 2010 - June 2012
Unum March 2009 - February 2011
Unum January 2008 - March 2009
Unum March 2007 - December 2007
Unum November 2006 - March 2007
Bearingpoint 2005 - 2007
Xerox Global Services 2004 - 2005
Gaudenzia 2000 - 2004
Skills
ITIL v3 Foundations..., Systems Analysis, System Testing, System Design, Project Management, Problem Solving, Program Management, IT Strategy, Change Management, Quality Assurance, Software Quality..., Quality Center, Conversion Optimization, Rationalisation, TSRM, IT Service Management, Iterative Methodologies, Agile Methodologies, Test Automation, Test Planning, Test Cases, Black Box Testing, Yellow Belt, Test Strategy, Talent Management, Talent Acquisition, Roadmap, Business Analysis, Use Case Analysis, Use Case Diagrams, Functional Requirements, Service Delivery, Service Operations, Service Design, Service Level Management, Service Level Agreements, Full SDLC, Strategy Implementation, Organizational Design, Project Delivery, SDLC, User Acceptance Testing, Waterfall
Education
Drexel University 2000 — 2004
BS, Computer Information Systems
Drexel University 2000 — 2004
Bachelor of Science (B.S.), Computer and Information Sciences, General
HP November 2008 - Present
Xerox Global Services 2003 - 2008
Skills
Outsourcing, Enterprise Software, Leadership, Program Management, Managed Services, Strategic Partnerships, Solution Selling, Service Delivery, Coaching, Project Management, IT Outsourcing, Change Management, Strategy, Cross-functional Team..., Process Improvement, IT Service Management, SaaS, IT Strategy, Customer Satisfaction, Business Process..., Business Development, Professional Services, Business Analysis, Project Portfolio..., Management Consulting, Cloud Computing, Management, Vendor Management, Business Strategy, Consulting, Product Management, Business Process, CRM, PMP, IT Management, Pre-sales, ITIL, Integration, PMO, Business Intelligence, Business Transformation, Enterprise Architecture
Education
Cleveland State University 1995 — 2001
Ph.D, Industrial Engineering
Marshall University 1978 — 1982
BS, Mathematics
Scotiabank October 2014 - Present
CKNW Orphan's Fund June 2013 - Present
Xerox Global Services July 2012 - September 2014
Bank of Montreal May 2007 - July 2012
American Express January 2004 - June 2006
CIBC, eComm Strategies January 2001 - January 2004
Chapters Online (now Indigo Chapters) November 1996 - January 2001
Chapters Inc. 1996 - 2001
Skills
Payments, Portfolio Management, Cards, Customer Relations, Banking, Relationship Management, Business Development, New Business Development, Business Process..., Supply Chain..., Payment Industry, Risk Management, Sales, Customer Service, E-commerce, Sales Management, Finance, Process Improvement, Management Consulting, Credit Cards, Strategic Planning, Financial Services, Strategy, Credit
Education
British Columbia Institute of Technology
Workiva January 2015 - Present
Iron Mountain January 2013 - December 2014
Iron Mountain February 2011 - December 2012
Iron Mountain November 2007 - February 2011
Home Investment Services, LLC June 2004 - November 2007
Xerox Global Services July 1999 - July 2004
Microvoice Applications March 1996 - April 1998
Parametric Technology Corporation October 1994 - February 1996
GE Medical April 1993 - September 1994
Kodak January 1990 - April 1993
Skills
Solution Selling, SaaS, Strategy, Salesforce.com, CRM, New Business Development, Leadership, Enterprise Software, Business Development, Sales Process, Selling, Strategic Planning, Management, Account Management, Marketing, Business Process..., Key Account Management, Start-ups, Sales, Software Industry, Consultative Selling, Contract Negotiation, Team Leadership, Strategic Partnerships, Consulting, B2B, Cold Calling, Data Center, Sales Management, Direct Sales, Professional Services, Information Management, IT Outsourcing, Cloud Computing, Business Process, Lead Generation, Negotiation, Sales Presentations, Document Management, Imaging, Business Process Mapping, Business Process..., Property & Casualty..., Strategic Vision, Visio, Growth Strategies, Territory..., Volunteering, Coaching
Education
Ball State University 1985 — 1989
Bachelor of Science, Marketing
South Bend Adams 1981 — 1985
Premier Educators Insurance & Financial Services August 2012 - Present
Coaches C.L.A.S.S. January 2012 - Present
Xerox Global Services January 2010 - December 2011
Xerox September 2004 - December 2009
TXU September 2001 - May 2004
Digitex September 1999 - September 2001
Xerox December 1974 - September 1999
Skills
Program Management, Sales Management, Business Process, Team Leadership, Leadership Development, Negotiation, Training Delivery, Lean Sigma, Problem Solving, Strategic Thinking, Process Improvement, Workflow Analysis, Profit & Loss Management, New Business Development, Operations Management, Six Sigma
Education
University of Missouri-Kansas City 1970 — 1973
B.S., Psychology
Dallas Baptist University
LifeLogger Technologies Corp September 2014 - Present
Star Power Ventures March 2014 - Present
Devi Consulting September 2008 - Present
Veloxsites July 2010 - July 2013
Arthritis Society of Ontario June 2008 - May 2011
RBC Royal Bank July 2009 - July 2010
Xerox Global Services October 2007 - June 2008
Xerox Global Services, Canada January 2007 - October 2007
Xerox May 2002 - December 2006
Tucows 2000 - 2002
Skills
Program Management, Strategy, Management Consulting, Leadership, Cross-functional Team..., Start-ups, Business Development, CRM, Strategic Partnerships, Business Strategy, Management, Strategic Planning, Business Analysis, Vendor Management, Integration, Product Management, Team Building, Business Planning, Product Development, New Business Development, Team Leadership, Consulting
Education
University of Toronto - Rotman School of Management 1995 — 1997
EMBA
De Montfort University 1978 — 1979
EMC April 2015 - Present
Xerox Global Services January 2006 - Present
Intellinex a Xerox Company May 2014 - May 2015
Xerox Global Services August 2004 - December 2005
Xerox Global Services January 2004 - August 2004
Xerox Global Services January 2003 - January 2004
Xerox Connect January 2002 - January 2003
IBM Global Services February 2001 - January 2002
Xerox Corporation July 2000 - January 2001
Xerox Corporation January 2000 - July 2000
Skills
Solution Selling, Account Management, Portfolio Management, Business Development, Outsourcing, Selling, Contract Negotiation, New Business Development, Direct Sales, CRM, Strategic Planning, Program Management, Sales Management, P&L Management, Management, Sales
Education
Colorado State University 1986 — 1990
Bachelor of Science, Business Administration, Major: Marketing Minor: Psychology
Xerox Corporation January 2012 - Present
Xerox July 2007 - December 2011
Xerox Corporation / General Electric July 2003 - June 2007
Xerox October 2001 - July 2003
Xerox March 1999 - October 2001
Xerox Global Services April 1995 - February 1999
Skills
Operations Management, Financial Modeling, Business Analysis, P&L Management, Cross-functional Team..., Strategic Planning, Process Improvement, Forecasting, Leadership, Business Process..., Finance, Management, Program Management, Strategic Partnerships, Strategy
Education
Georgetown University - The McDonough School of Business 1998 — 1999
Certificate in International Finance & Global Markets, International Business & Finance
The University of Connecticut School of Business 1994 — 1996
International Business & Finance
Rochester Institute of Technology 1982 — 1986
B.S.B.A., Public Accounting
Gonzaga College High School, Washington, DC
High School
SAI Global May 2012 - Present
Xerox Global Services October 2008 - April 2012
Eastman Kodak 1991 - 1998
Education
Clarkson University 1982 — 1986
BS, Engineering/Industrial Management
DiaSorin Canada July 2011 - Present
Baxter Healthcare July 2006 - December 2010
Xerox Global Services July 2003 - July 2006
IKON Office Solutions August 1989 - June 2003
Skills
Contract Negotiation, Building Relationships, Cross-functional Team..., Strategic Sales Plans, Communication Skills, Sales Presentations, Team Building, Business Development, Sales Process, Management, Product Launch, Sales, Hardware Diagnostics, Negotiation, Healthcare, Sales Operations, Strategic Planning, CRM, Account Management, Strategy, Medical Devices, Sales Management, Capital Equipment, Cardiology, Pharmaceutical Sales, Selling, Urology
Education
British Columbia Institute of Technology
Post-Diploma: Business Management and Administration
The University of British Columbia
Bachelor of Education (B.Ed.)
Ricoh Americas Corporation April 2012 - Present
Keiser University January 2009 - Present
Xerox Global Services 2011 - 2012
Toshiba Business Solutions 2002 - 2005
Skills
Managed Print Services, Document Imaging, Professional Services, Customer Service, Business Development, Strategic Planning, Sales Process, Budgets, Account Management, CompTIA, B2B, Team Building, Selling, Direct Sales, Salesforce.com, Advertising, Marketing, Solution Selling
Education
Florida Atlantic University 1990 — 1993
M.B.A., Business / Management
Boston College - Carroll School of Management 1984 — 1986
M.B.A., Business / H.R. / Marketing
Seton Hall University 1975 — 1979
B.S., Business / History
Saint Joseph's High School 1971 — 1975
College Prep
Xerox Business Services, LLC November 2006 - Present
Technisource, a division of Spherion 2006 - Present
Xerox Global Services November 2005 - October 2006
ExtraDev, Inc. 2003 - 2005
Skills
.NET, C#, SQL, Microsoft SQL Server, JavaScript, Visual Studio, XML, C++, Linux, ASP.NET, Software Development, Java, Eclipse, C, Databases, Software Engineering
Education
Rochester Institute of Technology 1995 — 1998
Bachelor of Science, Computer Science
Dutchess Community College 1993 — 1995
Associates of Science, Computer Science
Xerox Canada May 2014 - Present
Xerox Global Services February 2010 - April 2014
VAN PAK REG'D LTD January 2005 - February 2010
Portal Software 2000 - 2001
Canada Post 1981 - 2000
Skills
Team Leadership, Account Management, Process Improvement, Team Building, Strategic Planning, CRM, Change Management, Business Analysis, Product Management, Marketing
Education
Concordia University 1974 — 1977
Bachelor of Commerce (BCom), Marketing
University of Phoenix November 2011 - Present
Xerox Global Services October 2009 - July 2011
Xerox Corporation November 2007 - September 2009
Raytheon March 2001 - June 2003
Skills
Brand Management
Education
The Johns Hopkins University - Carey Business School 2000 — 2004
MBA, Marketing Management
The Johns Hopkins University - Carey Business School 1999 — 2000
Graduate Certificate, Leadership Development Program for Minority Managers
Hampton University 1990 — 1995
BS, Marketing
5/3rd Bank December 2013 - Present
Pomeroy October 2010 - December 2013
AccuMed Servvices September 2007 - February 2010
CompuCom January 2007 - September 2007
Xerox Global Services July 2001 - January 2007
Xerox Global Services July 2000 - July 2001
Micros Control Systems July 1999 - February 2000
Nationwide Insurance April 1999 - July 1999
Tek Systems September 1998 - February 1999
Xerox ARC February 1998 - September 1998
Skills
Laptops, Computer Hardware, Technical Support, Network deployment and..., Troubleshooting, A+ Certified, Windows XP Pro, Windows Vista, Windows 7, Active Directory, VPN, Microsoft Office 2003, Microsoft Office 2007, Microsoft Office 2010, Office 365, Microsoft Exchange, SAP, Lotus Notes, RSA SecurID, Courion, BMC Remedy, Citrix, various AS400 clients, Project and research..., Office 2010, Software Documentation, Help Desk Support, Windows Server
Education
HDI 2011 — 2011
Certification, Support Center Analyst
Comp TIA 2003 — 2003
Certification, A+ Certification
Cincinnati State Technical and Community College 2002 — 2002
Microsoft Certified Proffesional
Geortown Vocational School 1996 — 1996
Ceritfication, Peace Officer Training
Wilmington University 1992 — 1994
Studied computer science; as well as music analysis and composition
Cincinnati Metropolitan College 1990 — 1992
Electronics
Princeton High School 1986 — 1990
Diploma, General
PBS (Productive Business Solutions) April 2011 - Present
Xerox Global Services January 2009 - July 2011
Xerox Global Services January 2005 - November 2008
Skills
Sales, Strategy, Account Management, New Business Development, Strategic Planning, Outsourcing, Marketing Strategy, B2B, Management, Team Leadership, Customer Service, Business Planning, Latin America, Business Development, Business Strategy, Salesforce.com, Key Account Management, Solution Selling, Project Management, Sales Management, Negotiation, International Business, Strategic Financial..., Six Sigma, Cross-functional Team..., Product Management, Income Statement, International Sales, Sales Process, Sales Operations, P&L Management, Selling, Direct Sales, CRM, Strategic Partnerships, Business Intelligence, Business Process..., Leadership, Management Consulting, Start-ups, Business Analysis, Enterprise Software, Competitive Analysis
Education
Florida International University - College of Business 2001 — 2002
Masters, International Business
University of Florida
Bayer Radiology and Interventional August 2013 - Present
Xerox Global Services January 2012 - August 2013
Xerox January 2011 - December 2011
Xerox January 2009 - January 2011
Xerox global services June 2007 - December 2008
Air Canada 2004 - 2006
Air Canada January 2003 - May 2003
Skills
Account Management, B2B, New Business Development, Marketing Strategy, Solution Selling, Marketing, Business Development, Team Leadership, Strategic Planning, Direct Sales, Business Strategy, Sales, Marketing Communications, Sales Process, Project Management, Managed Print Services, Gestion de compte, Vente de solutions, Ventes directes, Développement commercial, Processus de vente, BtoB
Education
BAA, Marketing
HEC Montréal
Bachelor of Business Administration (B.B.A.), Marketing
Quislex May 2013 - Present
KPMG LLP April 2007 - August 2012
Ibis Consulting April 2005 - April 2007
Xerox Global Services December 1997 - April 2005
Skills
E-Discovery Consulting, Litigation Support, Business Strategy, Operations Management, Product Development, Lean Six Sigma, Business Analysis, Team Leadership, Management, Consulting, Business Process..., P&L Management, Process Improvement, ITIL, IT Strategy, Business Process, Management Consulting, Strategy, Risk Management, Business Transformation, SaaS, Due Diligence, Governance
Education
Columbia University in the City of New York
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Kaira Inc. October 2013 - Present
Xerox Global Services January 2009 - January 2014
Affiliated Computer Services, Inc August 2009 - June 2010
BusinessGenetics December 2008 - August 2009
Wachovia Bank2006-2008 November 2006 - December 2008
Hewitt Associates October 2004 - November 2006
Exult, Inc April 2004 - October 2004
Circuit City Inc February 2003 - April 2004
Law Offices of J. Thomas January 2001 - January 2003
Skills
Business Process, Business Analysis, Project Management, Outsourcing, Process Improvement, Requirements Analysis, Project Planning, Process Development, Business Process Mapping, Vendor Management, Social Media Consulting, Small Business, IT Strategy, Change Management, Business Intelligence, Business Process Design, MS Project, Project Implementation, Process Mapping, Software Documentation, Team Building, PMO, Business Communications, Process Optimization, Vendor Relations, Client Relationship..., Customer Focus, Organizational..., Requirements Gathering, Process Engineering, Management, Analysis, Leadership, Business Process..., Integration, Business Requirements, CRM, SDLC, Visio, Service Delivery, Software Project..., Business Process..., Systems Analysis, Governance, Strategy, Resource Management, Business Transformation, Consulting, Microsoft Project
Education
Catawba College
Bachelor of Arts
Virginia Commonwealth University
Masters of Science 2002
Xerox January 2015 - Present
Xerox January 2013 - January 2015
Xerox Global Services May 2011 - December 2012
Xerox Corporation 2007 - June 2011
Xerox Corporation 2004 - 2006
Xerox Corporation 2000 - 2003
NCR Corporation 1999 - 2000
NCR Corporation 1998 - 1999
NCR Corporation 1991 - 1998
Skills
Six Sigma, RFP, Change Management, Process Improvement, Team Leadership, Solution Selling, Business Analysis, Project Management, Account Management, Strategy, Business Process..., CRM, Outsourcing, Management, Project Planning, Selling, PMO, Business Development, Business Process, Vendor Management, Leadership, Analysis, PMP, Cross-functional Team..., Integration, Project Portfolio..., Program Management, Management Consulting, Software Project..., Sales
Education
PMI Project Management Institute 2010 — 2011
PMP Certified, Project Management
Concordia University
Bachelor of Commerce
Anthony Rishe Consulting and Notary Public January 2009 - Present
Xerox Global Services 1972 - 2008
Skills
Change Management, Business Strategy, Analysis, Coaching, Program Management, Strategic Planning, Executive Coaching, Customer Relations, Public Sector, Leadership Development, Business Process, Requirements Analysis, Outsourcing, Performance Management, Performance Improvement, Customer Service, Management Consulting, Managed Print Services, Team Leadership, Management, Integration, Budgets, Business Development, Strategy, Business Process..., Cross-functional Team..., Process Improvement, Six Sigma, Executive Management, Vendor Management, Team Building, CRM, Sales, Business Analysis, Contract Negotiation, Operations Management, New Business Development, Business Planning, Professional Services, Solution Selling, Start-ups, Strategic Partnerships, Account Management, Sales Management, Selling, Sales Process, Enterprise Software, Sales Operations, Business Intelligence, SaaS
Education
CSU Sacramento 1970 — 1972
BS degress, Business Admin., Deans Honor Graduate
UVM 1963 — 1966
B.S., Business Admin.
Cigna December 2014 - Present
Barclaycard August 2011 - December 2014
Xerox 2008 - 2011
Xerox Global Services 2006 - 2008
Xerox 1999 - 2006
RELIANCE DIRECT INSURANCE COMPANY 1997 - 1999
COLONIAL PENN INSURANCE COMPANY 1986 - 1997
Skills
Vendor Management, Six Sigma, Information Technology, Program Management, Outsourcing, PMP, Security, Management, Business Analysis, Automation, Manufacturing, Cross-functional Team..., Lean Manufacturing, Business Process..., Process Improvement, Business Process, New Business Development, BPO, Analysis, FMEA, Document Management, Disaster Recovery, Technical Recruiting, Recruiting, Integration, Software Development, Content Management, Continuous Improvement, E-commerce, Project Management, SDLC, Product Development, Competitive Analysis
Education
Georgetown University 1970 — 1974
Bachelor of Science, Linguistics
West Chester University
Master of Business Administration, Technology
Healthcare Consultant Professional Services, Project Management September 2010 - Present
Xerox Global Services October 2008 - August 2010
Oce Business Services / Pitney Bowes October 2001 - April 2007
Sun Microsystems 1999 - 2001
Skills
Business Process..., SaaS, Process Improvement, Document Imaging, Change Management, Business Intelligence, Document Management, Management, Sales Management, Project Management, Solution Selling, Salesforce.com, Training, Contract Negotiation, Dental Technology, Business Analysis, Dental Software, Cosmetic Dentistry, Digital Imaging, Laser Surgery, Dental Restoration, EMR, Enterprise Risk..., Six Sigma Certified, Global Business..., Workflow Analysis, OEM, Staff Planning and Time..., Facility Operations, Medical Imaging, Time Studies, Mail Process..., Scan and Capture, Revenue Cycle, ROI Delivery, Electronic Medical..., Project Management..., Facilities Management, Recruiting and Training, Regional Sales..., Sales Director, Saas Sales, Corporate Trainer, E-Learning, Channel Sales, Dental Sales, Data Center, CRD, Capital Equipment Sales, Healthcare Analytics
Education
University of New Hampshire
BS, Consumer Studies, Business, Management, Accounting
University of New Hampshire
Associate's degree, Hotel, Motel, and Restaurant Management
Kennebec Valley Community College 2012 — 2013
EHR Consultant, Health Information/Medical Records Administration/Administrator, In Progress
Boston University 2001 — 2001
Web Design and Marketing Certificate, Marketing and Web Design
Rivier University
MBA Masters in Business Administration, Accounting, Business, Management, Marketing, Business Development
University Of Pittsburgh Semester at Sea Program 1985 — 1986
International Studies, International Business, Finance and Consumer Studies
Chelmsford High School
High School Degree, General Studies
Emory Investment Management 2014 - Present
Employees Retirement System of Texas 2009 - 2014
Patriarch Partners, LLC. 2006 - 2009
RPC (Family Office) 2003 - 2004
Xerox Global Services 2001 - 2003
Skills
Financial Modeling, Valuation, Private Equity, Due Diligence, Mergers, Strategy, Finance, Hedge Funds, Alternative Investments, Mergers & Acquisitions, Portfolio Management, Investments, Capital Markets, Emerging Markets, Asset Management, Investment Management, Financial Analysis, Venture Capital, Fixed Income, Asset Allocation, Investment Strategies, Securities
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2004 — 2006
MBA
Emory University School of Law
JM
University of Georgia - Terry College of Business
BBA
Xerox 2009 - Present
Xerox Global Services January 2006 - December 2008
Education
HEC Montréal
Administration, Accounting
The Createch Group (Le Groupe Createch) June 2006 - Present
BT Global Services March 2003 - August 2005
BT Global Services January 2002 - February 2003
Gfi Informatique February 2001 - December 2001
Xerox Global Services October 1999 - January 2001
Xerox Global Services January 1997 - September 1999
Young & Rubicam March 1993 - December 1996
Skills
Solution Selling, Business Development, Account Management, Sales Management, Sales, SAP, Management, Marketing Strategy, Business Strategy, Business Intelligence, Enterprise Software, Pre-sales, Integration, Project Management, ERP, Logistics, Business Planning, Professional Services, Sales Process, Marketing, CRM, Negotiation, Business Analysis, Business Process, Business Process...
Education
CELSA - Ecole des hautes études en sciences de l'information et de la communication 1991 — 1992
Master’s degree in Marketing and Public Relations (Sorbonne University – Paris, France)
Institut d'Etudes Politiques de Grenoble 1987 — 1990
Master’s degree in Political Studies and International Relations
Vuka Innovation Inc. March 2015 - Present
Rooted Consulting Inc June 2014 - March 2015
Konona Health June 2014 - December 2014
Cyclica Inc. May 2012 - May 2014
Xerox Global Services September 2002 - June 2009
Medicom Excel March 2000 - August 2002
Skills
Project Management, Business Design, Start-ups, User Experience, Customer Journey Mapping, Graphic Design, Report Writing, Marketing Strategy, Analytics, Product Development, Data Visualization, Life Sciences, Service Design, Stakeholder Engagement, Change Management, Startup Marketing, Presentation Design, Strategy, Management, Leadership, Marketing, Market Research
Education
University of Toronto - Rotman School of Management 2011 — 2014
MBA
McGill University 1992 — 1997
Bachelor of Science
University of the Arts London 2001 — 2002
MA
Minneapolis College of Art and Design 1999 — 1999
mobility program
Emily Carr Institute of Art & Design 1997 — 1999
Xerox Global Services May 2011 - Present
TeraMach Technologies December 2008 - April 2011
Zylog Systems (Canada) Ltd November 2005 - November 2008
Computer Sciences Corporation January 2000 - November 2005
CGI 1996 - 2000
Skills
Procurement, Cloud Computing, Negotiation, Business Process, Technology Solutions, Solution Selling, Enterprise Software, Professional Services, SaaS, Account Management, Strategic Partnerships, Business Development, Enterprise Content..., Sales Process, Managed Services, Complex Sales, Public Sector, Solution Architecture, Document Imaging, Cross-functional Team..., Business Strategy, Business Intelligence, Project Planning, Vendor Management, Pre-sales, Data Center, Integration, Management, Program Management, Business Analysis, Virtualization, Security
Education
Carleton University
Charlebois
Charlebois
Charlebois
Charlebois
Charlebois
University of Ottawa
Vistaprint June 2014 - Present
Merkle November 2007 - June 2014
Xerox Global Services November 2006 - November 2007
Skills
Analysis Services, Business Intelligence, Business Objects, Data Management, Data Modeling, Data Warehouse..., Database Design, Database Marketing, Databases, ETL, Informatica, Integration, Microsoft SQL Server, SQL, SSIS, Software Development
Education
Guru Gobind Singh Indraprastha University
Master's Degree, Information Technology, A
MD University
Bachelor's Degree, Computer science, A
Hyundai Capital America 2012 - Present
Stowe Research International September 2009 - Present
IBM Global Services May 2006 - June 2009
Xerox Global Services April 2000 - May 2006
Inacom Information Systems January 1996 - January 2000
XLCONNECT (formerly THE FUTURE NOW) January 1994 - January 1996
SEARS BUSINESS CENTERS January 1989 - January 1994
Pactel Infosys 1988 - 1989
Skills
Consultancy, Sales Management, Consultative Selling, Direct Sales, Solution Selling, Account Management, Sales Process, Team Building, Management Consulting, CRM, Selling, New Business Development, Integration, Managed Services, Virtualization, Business Process, Business Analysis, Professional Services, Security, Leadership, Vendor Management, Pre-sales, Enterprise Software, Data Center, Strategy, Management, Sales Operations, Strategic Partnerships, Cross-functional Team..., Business Intelligence, Cloud Computing, Storage, SaaS, Telecommunications, Consulting, Networking, Sales, Salesforce.com, Go-to-market Strategy, Channel Partners, Sales Enablement, Business Alliances, IT Service Management, Product Management, IT Strategy, Partner Management, Business Development, Information Technology, Lead Generation, Software Industry
Education
California State University-Los Angeles 1970 — 1975
B.A., Industrial Studies
Citrus College 1968 — 1970
AA, Industrial Arts
DeJager Studios March 2011 - April 2015
CompuCom 2014 - 2015
Luxottica Retail North America January 2014 - February 2014
PlumChoice October 2009 - October 2013
Siemens IT Services and Solutions January 2007 - July 2009
Xerox Global Services September 2001 - January 2007
AccuNet June 2000 - July 2001
Skills
MySQL database design, PHP, Core Java, Linux, Web Development, Web Design, Hardware, Microsoft Office, XP, CSS, JavaScript, HTML, SQL, SQL Server, MySQL, jQuery, XML, Troubleshooting, Active Directory, Web Applications, Computer Hardware, Perl, Apache, AJAX, Unix, XHTML, C++, A+ Certified, Tomcat 5, PHP4/5, WordPress, Joomla, PSD to Joomla, LAMP administration, HTML 5, Technical Support, Networking, Help Desk Support
Education
Northern Kentucky University 2012 — 2013
Professional Certificate, Software Development, 3.1
Cincinnati State 2002 — 2003
Associate of Science, Computer Networking 2002
Northern Kentucky University 1994 — 1995
Bachelor of Science, Industrial Technology Manufacturing
Cincinnati Technical Collage (Now Cincinnati State) 1990 — 1991
Associate of Science, Electronic Engineering, 3.3
Eastern Kentucky University
AIG 2013 - Present
IBM 2012 - 2013
Avenir LLC 2009 - 2012
Ernst & Young 2008 - 2009
Xerox Global Services 2004 - 2008
META Group 2002 - 2004
Education
Syracuse University 1990 — 1992
Indiana University Bloomington 1984 — 1988
MailPix, Inc. April 2014 - Present
Rewind Inc April 2015 - September 2015
SlimSurveys November 2012 - December 2014
Lockerz, LLC January 2011 - April 2012
Tweetphoto March 2009 - January 2011
Gravity Summit December 2008 - December 2010
Gravitational Media January 2003 - January 2009
MojoPages.com 2006 - 2008
Xerox Global Services 2002 - 2003
Skills
Social Networking, Facebook, Advertising, Photography, Software, Social Games, Online Advertising, Start-ups, Digital Marketing, Social Media Marketing, SEO, SEM, Strategy, PPC, Social Media, User Experience, Marketing Strategy, Blogging, Web Analytics, Google Analytics, Email Marketing, Marketing, WordPress, Management, Web Marketing, Mobile Marketing, Strategic Partnerships, Online Marketing, Brand Development, Entrepreneurship, New Media, Digital Strategy, Content Strategy, Affiliate Marketing, Mobile Applications, Social Media Measurement, Business Development, Lead Generation, Web 2.0, Website Development, Creative Direction, Analytics, Digital Media, E-commerce, B2B Marketing, Product Marketing, Integrated Marketing, Product Management, Leadership, Web Development
Education
ITT Technical Institute-Indianapolis 1981 — 1984
Bachelor of Science (BS), Robotics & Automation Engineering, 3.5 GPA
Fitness Coach December 1992 - Present
Freelance Court Reporter June 1985 - Present
Xerox Global Services 1988 - 1993
Skills
Fitness, Lifestyle, Fitness Training, Weight, Yoga, Holistic Health, Indoor Cycling, Coaching, Wellness Coaching, Personal Training, Small Business, Sports, Entrepreneurship, Wellness, Teaching, Sales, Hospitals, Nonprofits, court reporter, Legal Translation, Closed Captioning
Education
Cornell University 1990 — 1992
Communications, Dean's List
Rochester School of Machine Shorthand
Certified Shorthand Reporter, Court Stenographer
Continental School of Beauty Culture-Rochester
Licensed Cosmetologist
Finger Lakes Community College
Viticulture and Enology, Nutrition and Health, Dean's List
Monroe Community College
Associate of Liberal Arts and Sciences (AS), Dean's List
Monroe Community College
NYS Certification in Food, Safety and Sanitation
Xerox Global Services, Large Enterprise Operations January 2010 - Present
Xerox Global Services April 2008 - January 2010
Xerox Major Accounts Service Delivery March 2006 - April 2008
Xerox March 2004 - March 2006
Xerox January 1998 - March 2004
Other January 1988 - June 1996
Skills
PMP, ITIL, IT Asset Management, IT Management, Six Sigma, Service Delivery, Research, Operations Management, Program Management, Outsourcing, Management, Training, Project Management, Vendor Management, Cross-functional Team..., CRM, Process Improvement, Business Process..., SaaS, Strategy, Leadership, Business Process, Budgets, Professional Services, Change Management, Enterprise Software, Pre-sales, Strategic Planning, Sales Operations, Start-ups, IT Strategy, Information Technology, Business Analysis, Project Portfolio..., Integration, Solution Selling, Team Leadership, Consulting, Analysis, Account Management, Managed Services
Education
Capella University 2007 — 2010
PhD, Organizational Managment - IT
University of Oregon 2000 — 2002
MS, Applied Information Management
University of Colorado Colorado Springs
BA, Political Science
United States Air Force Academy
Class of 1982
Arizona Tour and Travel February 2014 - Present
Aetna August 2013 - December 2013
Xerox Global Services September 2011 - July 2013
Jabil Circuit, Electronics Manufacturing Services May 2006 - January 2011
Unisys August 2004 - May 2006
General Electric Franchise Finance December 2003 - July 2004
Honeywell International July 2002 - December 2003
Wachovia Corporation January 1999 - January 2001
E. CALIGARI & SONS January 1978 - October 1998
Skills
GAAP, QuickBooks, SAP, Microsoft Excel, Oracle, Accounting, Financial Reporting, Variance Analysis, Accounts Payable, General Ledger, Financial Accounting, Sarbanes-Oxley Act, Account Reconciliation, Accounts Receivable, US GAAP
Education
Bentley University 1966 — 1970
BS, Finance/Accounting
Xerox January 2012 - March 2013
Xerox January 2010 - December 2011
Xerox Global Services April 2004 - December 2009
Shamrock Services January 1997 - December 2004
Skills
Business Process..., Service Delivery, Process Improvement, BPO, Outsourcing, Change Management
Education
Iona College 1988 — 1993
Bacholer of Science
NetSuite August 2012 - Present
Skalinder Consulting February 2009 - August 2012
Xerox Global Services January 2005 - February 2009
Xerox Global Services September 2002 - December 2004
Bradley Company July 2000 - August 2002
Bradley Company July 1999 - June 2002
Bradley Company January 1998 - June 1999
Bradley Company January 1997 - December 1997
Bradley Company March 1996 - December 1996
Bradley Company November 1995 - February 1996
Skills
ERP Software,..., CRM Software,..., Client Expectations..., Business Process..., NetSuite, Professional Services..., Functional Requirements..., Project Planning &..., Business Analysis, Enterprise Software
Education
Kenyon College 1990 — 1994
6D Global Technologies NASDAQ: SIXD March 2015 - Present
TEKsystems June 2014 - March 2015
CBTS August 2013 - November 2013
Great American Insurance March 2004 - February 2013
Xerox Global Services 2003 - 2004
Teamwork Solutions 2000 - 2002
Skills
Business Analysis, Project Management, Requirements Analysis, Software Project..., Visio, Process Improvement, SDLC, Requirements Gathering, SharePoint, Business Requirements, PMO, MS Project, Business Process, Project Portfolio..., Enterprise Architecture, Consulting, Databases, Microsoft SQL Server, SQL, Disaster Recovery, Agile Methodologies
Education
James A Rhodes State College 1998 — 2000
Associate's degree, Computer and Information Sciences, General
SELF EMPLOYED January 1989 - Present
Xerox Global Services March 1996 - September 1998
Skills
40 years of Sales,..., Property Management, Selling, Real Estate, Mortgage Lending
Education
Eastern Kentucky University 1964 — 1968
BS, Allied Health
Convergys 2013 - Present
Freelance Web & Graphic Designer January 2007 - Present
Xerox Global Services 2011 - 2013
L.E. Electric May 2010 - January 2011
Waffle House Inc 2010 - 2011
Skills
HTML, CSS, XHTML, PHP, cPanel, HTML 5, CSS3, CSS2, HTML scripting, Typing, Web Development, Web Design, Graphic Design, Photoshop, Photography
Education
Harvard University 2012 — 2012
Non-Degree, Web Page, Digital/Multimedia and Information Resources Design
Kennesaw State University 2010 — 2011
Computer Science
Polaris Evening School 2006 — 2010
Computer Science, Mathematics
Xerox Global Services March 1974 - July 2005
Skills
Marketing Strategy, Market Planning, Logistics Management, Business Development, Cross-functional Team..., Forecasting, Leadership, CRM, New Business Development, P, Program Management, Project Management, Sales, Sales Management, Sales Operations, Team Building
Education
Louisiana State University 1970 — 1974
BS Business Administration, Accounting
Touchstone Group Associates August 2008 - Present
Thirty-One Gifts June 2011 - Present
Ditch Witch of Ohio February 2008 - July 2008
Siemens IT Solutions and Services January 2007 - February 2008
Xerox Global Services May 2003 - January 2007
WUBE FM September 2001 - June 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Windows, Research, Outlook, Social Media
Education
Ohio Center for Broadcasting-Cincinnati 2001 — 2002
Radio and Television Broadcasting
Cincinnati Christian University 1999 — 1999
N/A, Christian Education
InfraScience, LLC January 2012 - Present
Virtual Management Technologies April 2004 - January 2012
Xerox Global Services January 1999 - March 2004
Macys Systems and Technology September 1996 - December 1998
Carmike Cinemas April 1994 - August 1996
Litchfield Cinemas July 1993 - March 1994
United Artists Theatres July 1988 - June 1993
Skills
VMware, Hyper-V, DoubleTake, Backup Exec, Microsoft Certified..., Microsoft Exchange, Active Directory, Sonicwall, Juniper, HP ProCurve, HP Proliant, HP Procurve, Virtualization, NSI, Firewalls, Data Center, Servers, Enterprise Architecture, Windows Server, Blackberry Enterprise..., Disaster Recovery, Citrix, Microsoft Technologies, Information Technology, Integration, VMware ESX, vSphere
Education
Berry College 1990 — 1991
West Rome High School 1985 — 1989
Ascension Information Services (AIS) June 2015 - Present
MMY Consulting December 2010 - June 2015
Park Chapel Christian Church May 2010 - December 2010
TriMedx May 2008 - February 2010
Xerox Global Services April 1998 - April 2008
XL Group April 1997 - February 1998
Productive Business Interiors 1993 - 1996
Skills
Cross-functional Team..., Project Management, Leadership, Integration, Management, Change Management, SharePoint, Six Sigma, Analysis, Team Leadership, Business Development, Enterprise Software, Budgets, Sales, Healthcare, Customer Satisfaction, Proposal Writing, SDLC
Education
Indiana Wesleyan University 2008 — 2010
Bachelor of Science (B.S.), Management
Cogent Integrated Business Solutions May 2013 - Present
Volkswagen Group of America September 2009 - May 2013
Volkswagen AG October 2006 - October 2009
Volkswagen Group April 2003 - October 2006
SPX Corporation 2002 - 2003
Rare Medium 2000 - 2001
Xerox Global Services 1990 - 2000
Skills
Automotive, Supply Chain Management, Manufacturing, Business Strategy, Inventory Management, Business Development, Logistics, Supply Chain, Business Planning, Management, Strategy, Contract Negotiation, Project Management, Enterprise Software, Change Management, Forecasting, Project Planning, Program Management, SAP, Leadership, Business Process, Strategic Planning, Training, Outsourcing, Business Intelligence, Business Process..., Consulting, ERP, Process Improvement, Vendor Management
Education
Walsh College 2001 — 2003
graduate work toward Master of Science
Lake Superior State University
B.S.
Xerox Canada June 2013 - Present
Creative Rock June 2011 - May 2013
Xerox Global Services 2007 - 2011
George Brown College 2000 - 2010
GMF Flexo Prepress Inc. 2004 - 2007
Innova Envelope 1990 - 1992
Innova Envelope 1990 - 1992
Innova Envelope 1990 - 1992
Skills
QuarkXPress, Adobe Acrobat, Illustrator, InDesign, Typography, Photography, Graphic Design, Adobe Creative Suite, Layout, Editing, Photoshop, Logo Design, Graphics, Offset Printing, Brochures, Art Direction, Pre-press, Microsoft Office, Packaging, Digital Printing
Education
Humber College
Diploma, Advertising and Graphic Design
Blottner Enterprises Inc. November 2009 - Present
Xerox Global Services March 2010 - September 2011
Accenture Business Services for Utilities October 2006 - October 2008
Accenture Business Services for Utilities 2004 - September 2006
CustomerWorks Inc. July 2002 - 2004
Enbridge June 1999 - June 2002
Enbridge April 1998 - May 1999
Enbridge May 1992 - May 1998
Skills
IT Management, Quality Assurance, Testing, Test Planning, Test Management, Process Improvement, Team Leadership, Test Automation, Software Project..., Quality Center, Integration, Business Analysis, Disaster Recovery
Education
Lakehead University 1972 — 1976
Bsc, Math, Business, Engineering
Department of Education and Self October 2013 - Present
Self January 2013 - Present
Xerox Corporation May 2003 - January 2013
Xerox January 2003 - December 2012
Xerox Global Services June 2001 - January 2003
Xerox Corporation July 1990 - January 2001
Skills
Management, Analysis, Direct Sales, Process Improvement, Project Management, Change Management, Sales Operations, Outsourcing, Operations Management, Program Management, Negotiation, Account Management, Document Management, Leadership, Sales Management, Team Building, Human Resources, CRM, New Business Development, Sales Process, Six Sigma, Recruiting, Training, Budgets, Sales, Business Process, Vendor Management, Cross-functional Team..., Business Process..., Pre-sales, Solution Selling, Business Development, Marketing, Business Analysis, Professional Services, Team Leadership, Enterprise Software, Strategy, SaaS, Product Management, Start-ups, Team Management, Cloud Computing, Consulting, Business Intelligence, Business Strategy, Salesforce.com, Integration, Competitive Analysis
Education
City University of New York-College of Staten Island 2009 — 2013
College of Staten Island 1998 — 2001
Bachelor of Science in Business Management, Business, 3.46 GPA
Blessed Sacrament 1964 — 1973
grammar school, academics
Caring Partners International July 2012 - Present
Xerox January 2011 - July 2012
Xerox Corporation January 2009 - December 2010
Xerox Corp November 2006 - 2008
Xerox Global Services 2005 - 2008
Xerox Global Services 1999 - 2006
Entex 1998 - 1999
General Acceptance 1995 - 1998
Skills
Ministry Leadership, Evangelism, Strategy, IT Strategy, Change Management, Missions, Ministry Development, Outsourcing, Christian Ministry, Mission Oriented, Leadership Development, Leadership, Six Sigma, Management, Team Leadership, Business Strategy, Grant Administration, Grant Writing, Program Management, Business Process..., Team Building, Process Improvement, Cross-functional Team..., Strategic Planning, Service Delivery, Business Analysis, Consulting, Vendor Management, Managed Services, CRM, Business Process, IT Service Management, PMP, Project Portfolio..., Enterprise Software, SaaS, Management Consulting, BPO, Professional Services, Solution Selling, Requirements Analysis, Business Transformation, Business Intelligence, Enterprise Architecture, ITIL, Integration, Cloud Computing, PMO, Governance, IT Outsourcing
Education
Liberty University 2010 — 2011
Masters, Christian Leadership, Summa Cum Laude
Regent University 2006 — 2009
BS, Organizational Leadership
Regent University 2006 — 2008
Minor, Religious Studies
University of Cincinnati 1977 — 1978
Business Administration and Management, General
School of the 70's
Xerox - Commercial Healthcare January 2015 - Present
Xerox - Commercial Business Process Outsourcing July 2013 - January 2015
Xerox - Commercial Business Process Outsourcing January 2011 - July 2013
Xerox - Global Document Outsourcing January 2009 - January 2011
Xerox Global Services June 2005 - January 2009
Xerox Global Services November 2003 - June 2005
Xerox Global Services March 2001 - November 2003
Xerox Connect January 1999 - March 2001
Old World Industries April 1995 - January 1999
Skills
Cross-functional Team..., Pre-sales, Professional Services, Management, Business Process..., Enterprise Content..., Document Management, Outsourcing, Process Improvement, Program Management, Strategic Partnerships, Requirements Analysis, Business Analysis, Enterprise Architecture, BPO, Document Imaging, Consulting, Six Sigma, Solution Selling, SharePoint, Team Leadership, Team Building, DocuShare, Cloud Computing, IT Strategy, Enterprise Software, Team Management, Product Development, Marketing Strategy, Marketing, Commercialization, Solution Architecture, SaaS
Education
Keller Graduate School of Management 1997 — 2000
MBA, Information Systems Management
Drake University 1990 — 1994
BA, Journalism and Mass Communication
OneLink Technical Services, LLC July 2012 - Present
OneLink Technical Services, LLC December 2010 - August 2012
OneLink Technical Services, LLC December 2007 - April 2009
AmTrust Bank February 2007 - November 2007
Pomeroy Staffing Solutions, LLC January 2007 - February 2007
McGannon Technical Services Ltd. October 2004 - November 2006
Xerox Global Services March 1999 - May 2004
Skills
Electrical, Windows, Customer Relations, Troubleshooting, Ethernet Wiring, Microsoft Exchange, Microsoft Office, Active Directory, Microsoft Windows..., XP, VMware, Technical Support, Strategic Planning, Networking, Disaster Recovery, System Administration, Business Analysis, Windows Server, Windows 7, Microsoft SQL Server, Network Security, Management, Virtualization, Vendor Management, Hardware, System Deployment, IT Management, Windows XP, CRM, Cloud Computing, VMware ESX, Security
Education
John Carroll University 1995 — 1998
BS, Biology
St. Ignatius High School 1991 — 1995
Paychex November 2012 - Present
SAP 2005 - 2012
Xerox Global Services 2002 - 2005
Nortel Networks 1995 - 2001
Skills
Agile Methodologies, Integration, Requirements Analysis, Web Services, Solution Architecture, Software Project..., Software Development, JavaScript, Java, Java Enterprise Edition, Pre-sales, Enterprise Software, JUnit, Project Planning, Android SDK, iPhone, HTML5, CSS3, AngularJS, Enterprise Architecture, IT Strategy, SOA, jQuery, Full SDLC, Spring, AJAX, Apple xCode 4.4, Objective-C, Jenkins, RTC, Sonar, Toad 9.0, Collaborator, Weblogic, SoapUI, IntelliJ IDEA, Eclipse Kepler, Chrome DevTool, Scrum, Jboss, Apache Tomcat
Education
Rochester Institute of Technology
Master's degree, Information Technology
University of Houston
Master's degree, Computer Science
BITS Pilani
Bachelor's degree, Electrical and Electronics Engineering
Xerox July 2011 - Present
Xerox Global Services May 2006 - July 2011
Bausch & Lomb 1999 - 2001
Skills
P&L Management, Outsourcing, Professional Services, BPO, Product Launch, Document Management, Strategy Development, Process Improvement, Content Management, Operations Management, International Business, Business Process..., Sales Support, Program Management, Executive Management, Business Strategy, People Management, Change Management, Consulting, Business Analysis, Strategy, Management, Account Management, Integration, SaaS, Cross-functional Team..., Strategic Partnerships, Enterprise Software, Business Process, Six Sigma, Solution Selling, Sales Operations
Education
Fordham University - Graduate School of Business Administration 1987 — 1989
MBA, Finance
State University of New York College at Plattsburgh 1981 — 1985
BA, Economics
Mount Carmel College of Nursing January 2014 - Present
YoCreative Design September 2006 - December 2013
Xerox Docprep 2010 - 2012
Xerox Global Services 2006 - 2009
Freelance, Creative Services 2005 - 2006
Chio Lim Stone Forest 2004 - 2005
ST Computer Systems & Services Limited 1996 - 1998
Digital Productions Private Limited 1993 - 1996
Skills
Project Management, Creative Services, Creative Direction, Adobe Creative Suite, Dreamweaver, Flash, PowerPoint, Adobe Acrobat, Marketing Communications, Graphic Design, Marketing, Web Design, Photoshop, Typography, QuarkXPress, Color Management, CSS, Logo Design, Brochures, Corporate Identity, User Experience, Multimedia, Print Management, Brand Development, Corporate Branding, Video Editing, Email Marketing, Mac, Flyers, Layout, InDesign, Graphics, Microsoft Office, Digital Photography, Marketing Strategy, Web Development, Social Media Marketing, Editing, User Interface Design, Microsoft Word, Collateral, Pre-press, Advertising, Photography, Leadership, Illustrator, Banners, HTML, Social Media, Newsletters
Education
Bowling Green State University
Master of Education (M.Ed.), Learning Design
Bowling Green State University
Bachelor of Arts Degree (BA), Telecommunications
Nanyang Academy of Fine Arts
Diploma, Graphic Design
Gallow Productions 2009 - Present
InfoTrust Group January 2007 - August 2009
Xerox Global Services July 2004 - December 2006
Applied Materials October 2003 - July 2004
Skills
Voice Over, Film Editing, Film Scoring, Feature Films, Video Editing, After Effects, Premiere, Technical Writing, Program Management, Sound Forge, E-Learning, Process Improvement, Photoshop, Software Documentation, Project Management, Troubleshooting, Microsoft Office, Illustrator, Quality Assurance, Instructional Design, Technical Documentation, Six Sigma, Team Building, Instructor-led Training, Leadership, Adobe Acrobat, Multimedia, Content Management, Technical Training, Dreamweaver, Editing, Training, Adobe Creative Suite, Web Design, Videography
Education
Harper College
A.S., Science, Literature
Southern Illinois University, Carbondale
Cinema & Photography
ManpowerGroup October 2012 - Present
Meridium April 2011 - July 2012
Xerox Corporation March 2007 - April 2011
Xerox Global Services May 1999 - March 2007
Skills
Leadership, Operational Excellence, Performance Management, Six Sigma, Process Improvement, Operations Management, Cross-functional Team..., Business Process..., Solution Selling, Root Cause Analysis, Change Management, Program Management, Account Management, Sales, Outsourcing, Staffing Services, Recruiting, Business Development, Management, New Business Development
Education
Averett University
Business Administration
Villanova University
Six Sigma Black Belt
EY May 2015 - Present
EY September 2013 - May 2015
eVerifile January 2013 - July 2013
RedPrairie September 2011 - January 2013
Alorica April 2009 - September 2011
Xerox Global Services December 2008 - February 2009
Skills
Vendor Management, Business Intelligence, Requirements Analysis, Business Analysis, SDLC, Process Improvement, Application Support, Agile Project Management, Access, Requirements Gathering, Integration, Testing, Enterprise Software, Scrum, Project Management, Cross-functional Team..., Agile Methodologies, Business Process, Management, Visio, Software Documentation, Software Project...
Education
Nagarjuna University 1994 — 1996
MBA, Human Resources Management
Ellucian April 2013 - Present
Xerox Global Services November 2009 - 2013
EDS, an HP Company November 2000 - November 2009
seventh wave technology July 2000 - December 2000
PMC-America 2000 - 2000
Hewlett Packard 1997 - 2000
Skills
Cloud Computing, ERP, SAP, SaaS, Enterprise Architecture, Integration, IT Outsourcing, Security, Strategy, Vendor Management, SAP ERP, Change Management, Outsourcing, IT Strategy, Management, Data Center, PMO, Disaster Recovery, Managed Services, SAP Netweaver, SAP BW, IT Service Management, Solution Architecture, Oracle, Sales Process, Outsourcing Management, Program Management, ITIL, Customer Relations, RFP, RFI, Global Delivery, Oracle Applications, Service Delivery, SAP Solution..., Process Improvement, Strategic IT Management, SAP HANA, PeopleSoft, Professional Services, IT Operations, Cloud Computing IaaS, PaaS, BPO
Education
Emory University 2007 — 2008
MBA, Executive
Emory University - Goizueta Business School 2007 — 2008
MBA, Business
self-employed October 2006 - Present
Xerox Global Services April 2005 - November 2006
Xerox January 2001 - December 2005
Xerox January 1995 - January 2001
Xerox January 1991 - January 1995
Skills
Program Management, Integration, Project Management, Requirements Analysis, Software Development, Software Project..., Business Process..., IT Strategy, Security, Solution Architecture, Business Analysis, Business Process
Education
University of Rochester - Simon Business School 1980 — 1982
MBA, Accounting & Finance
Bucknell University 1967 — 1971
BS, Physics
Paragon Solutions October 2010 - Present
Paragon Solutions April 2009 - September 2010
Merck Pharmaceuticals 2007 - 2009
CT Architechs, LLC. 2006 - 2009
Xerox Global Services 2004 - 2005
Xerox Global Services 2000 - 2004
Xerox 2000 - 2000
Xerox 1996 - 2000
Unisys 1995 - 1996
Skills
Business Process..., Strategy, Business Intelligence, SharePoint, Business Process, Project Management, Business Analysis, Requirements Gathering, SDLC, Enterprise Software, Process Improvement, Document Management, Enterprise Content..., Analysis, Integration, Six Sigma, Leadership, Management, Requirements Analysis, Consulting, Management Consulting
Education
HKUST Business School 1993 — 1995
M.B.A., Finance
Massachusetts Institute of Technology 1989 — 1993
S.B., Management Science (Information Technology)
Peace Corps April 2012 - October 2014
Northrop Grumman Corporation September 2010 - November 2011
Xerox Global Services January 2009 - August 2010
Xerox Global Services March 2001 - December 2008
U.S. Army Inspector General School 1995 - 2001
Skills
Knowledge Management, Learning Management, Learning and Development, Communities of Practice, Organizational Learning, Intellectual Capital, Corporate University, Learning Strategies, Lessons Learned, Community of Practice, Learning Styles, Knowledge Sharing, Information Management, Business Development, Knowledge Transfer, E-Learning, Enterprise Content..., Management Consulting, Workshop Facilitation, Governance, Government, Instructional Design, Document Management, Strategy, Change Management, Web 2.0, Program Management, Blended Learning, Leadership Development, Business Process..., Information Assurance, Content Management, Organizational..., Consulting, Outsourcing, Organizational Design, Performance Improvement, SharePoint
Education
Walden University 2009 — 2015
PhD, Knowledge Management
Golden Gate University 1980 — 1982
MS, Human Relations, Organizational Development
United States Military Academy at West Point 1972 — 1976
BS, Engineering
Xerox January 2009 - Present
Xerox Global Services January 2004 - January 2009
Xerox Connect May 1998 - December 2003
Productivity Point International December 1995 - May 1998
Executrain November 1994 - November 1995
The RIght Way Computer Training School November 1993 - September 1994
South Bay Medical Group August 1991 - September 1994
United States Air Force, Civil Service March 1988 - June 1990
McDonnell Douglas Astronautics Company January 1985 - January 1988
AT&T March 1981 - December 1982
Skills
Document Management, Managed Print Services, Change Management, Business Process..., Business Analysis, Six Sigma, Leadership Development, Project Management, Training, Outsourcing, Account Management, Process Improvement, Strategy, CRM, Program Management, Vendor Management, Service Delivery
Education
Florida Institute of Technology 1987 — 1991
Master’s Degree, Electrical Engineering - Electromagnetic Theory
Georgia Institute of Technology 1979 — 1984
Bachelor’s Degree, Electrical Engineering
McGraw-Hill Financial Platts July 2008 - December 2014
Allegro Development October 2006 - January 2008
Strategic Careers May 2005 - September 2006
Kommar Solutions August 2003 - October 2004
Xerox Global Services August 1998 - January 2003
AccuSearch Inc. August 1996 - July 1998
LexisNexis August 1992 - July 1996
Skills
Account Management, Business Development, New Business Development, Solution Selling, Sales Management, International Sales, CRM, Sales, Program Management, Contract Negotiation, Business Strategy, Product Marketing, Strategy, Energy, Competitive Analysis, Selling, Market Analysis, Management
Education
Indiana State University - Scott College of Business
BS, Business Management
Xerox June 2010 - Present
Xerox Global Services 2006 - 2010
The Future Now 1994 - 1997
Skills
Kofax, Document Management, Document Capture, SharePoint, Enterprise Content..., Document Imaging, Documentum, FileNet, SQL Server, SQL, Windows, Business Analysis, Integration, Enterprise Architecture, Solution Architecture, Pre-sales, Enterprise Software, Software Project..., Requirements Analysis, Business Process, SDLC, SaaS, Microsoft SQL Server
Education
The University of Connecticut 1991 — 1994
Master of Science (MS), Computer Science
London South Bank University 1980 — 1984
Bsc., Electrical and Electronic Engineering
Xerox Corporation January 2011 - Present
Xerox Global Services January 2010 - January 2011
Xerox Global Services August 2006 - January 2010
Xerox Global Services January 2000 - August 2006
Xerox Corporation 1985 - 2000
Eastman Kodak 1979 - 1985
Education
Columbia Business School 2011 — 2011
Certification, Global Account Management
University of Rochester - Simon Business School 1996 — 1998
MBA, General Business
Hampton University 1975 — 1979
BS, Mathematics
Xerox November 2013 - Present
Xerox Global Services 2009 - June 2013
Xerox January 2008 - January 2009
Skills
Solution Selling, Direct Sales, Process Improvement, Account Management, Six Sigma, Operations Management, New Business Development, Outsourcing
Education
Hiram College 1992 — 1995
Bachelor of Arts (B.A.), Business Administration and Management, General
Ceridian February 2015 - Present
FIS August 2010 - February 2015
Ceridian January 2004 - August 2010
Xerox Global Services March 2000 - January 2004
Inacom Information Systems January 1998 - March 2000
Skills
Microsoft Office..., SharePoint, Active Directory, Microsoft Technologies, Microsoft Exchange, Cross-functional Team..., Disaster Recovery, Blackberry Enterprise..., DHCP, DNS, Data Center, Servers, System Administration, IT Service Management, IIS, Powershell, Windows Server, VMware, Virtualization
Education
Georgia State University 1988 — 1992
Xerox Global Services Print ProductionADP Salt Lake City, UT2002 - 2006
Skills
Process Improvement
Education
Ferris State University 1974 — 1979
New York State Education Department July 2015 - Present
New York State Assembly November 2012 - July 2015
Indiana University Bloomington January 2011 - May 2011
Monroe Bank June 2010 - August 2010
Indiana University Maurer School of Law January 2009 - August 2010
City of Rochester May 2009 - August 2009
Indiana University Bloomington May 2008 - August 2008
Imagine Learning September 2006 - June 2007
Brigham Young University January 2004 - August 2006
Xerox Global Services May 2005 - August 2005
Skills
Statistical Modeling, Public Budgeting, Microsoft Office, Legal Research, Statistics, Microsoft Excel, Data Analysis, Stata, Legal Writing, Microsoft Word, Econometrics, SAS, Regulatory Analysis, Legal Compliance, Benefit Cost Analysis, Economics, Editing
Education
Indiana University School of Public and Environmental Affairs—Bloomington 2009 — 2011
Masters, Public Affairs
Indiana University School of Law—Bloomington 2007 — 2011
Juris Doctor, Law
Brigham Young University 2000 — 2006
Bachelors of Science, Economics
Ricoh USA, Inc. May 2011 - Present
Thomson Reuters April 2009 - December 2010
TowerGroup February 2007 - August 2008
Xerox 2006 - 2007
Xerox Global Services 2003 - 2006
Private Business, Inc 1995 - 2000
Skills
Solution Selling, Enterprise Software, Business Development, Selling, Managed Services, Salesforce.com, Sales, SaaS, Sales Process, Sales Operations, Account Management, Management, Consulting, Strategic Partnerships, Business Strategy, Product Management, CRM, Team Leadership, Outsourcing, Project Management, Managed Print Services, Risk Management, Business Analysis, Start-ups, Direct Sales, Major Accounts, Lead Generation, Channel Partners, Cloud Computing, New Business Development, Business Process..., B2B, Cold Calling, Sales Presentations, Competitive Analysis, Key Account Management, Strategy, Pre-sales, Product Marketing, Consultative Selling, Project Execution, Higher Education...
Education
Northeastern University 1978 — 1983
BSBA, Marketing & Finance
Boston Latin School 1972 — 1978
College Prep
ACS, a Xerox Company July 2010 - December 2011
Xerox Global Services January 2007 - July 2010
Xerox Corporation January 2004 - January 2007
Skills
Solution Selling, BPO, Offshoring, Outsourcing, Managed Services, IT Outsourcing, Account Management, Business Alliances, Service Delivery, Business Development, CRM, Strategy, Professional Services, Pre-sales, Sales Process, Vendor Management, Business Process..., Business Transformation, Enterprise Software, Business Process, Cloud Computing, Strategic Partnerships, SaaS
Education
De Montfort University 1990 — 1994
Xerox January 2011 - Present
Xerox 2015 - 2015
Xerox 2015 - 2015
Xerox October 2009 - April 2012
Xerox Global Services 2000 - 2001
Xerox Corporation June 1989 - April 2000
Xerox Corporation June 1989 - February 1998
Skills
Customer Satisfaction, Six Sigma, Team Leadership, Outsourcing, Solution Selling, Managed Print Services, Sales Process, Selling, Leadership, CRM, Direct Sales, Managed Services, Salesforce.com, Sales Operations, Process Improvement, Management, Document Management, Sales Management, Business Development, Account Management, B2B, Key Account Management, Operations Management, Sales
Education
Griffin Business College 1998 — 2000
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Brigham Young University - Idaho 1987 — 1989
Xerox June 1980 - Present
Global Document Outsourcing 1980 - Present
Xerox Global Services 1980 - Present
Skills
Sales, Negotiation, Solution Selling, Account Management, Sales Process, Direct Sales, Salesforce.com, Sales Management, B2B, New Business Development, Selling, Managed Print Services, SaaS, Managed Services, CRM, Business Development, Key Account Management, Sales Operations, Cross-functional Team..., Document Management
Education
University of Alabama at Birmingham 1975 — 1978
Jefferson State Community College
Time Warner Cable July 2014 - Present
PPG Architectural Coatings January 2004 - Present
Xerox Global Services January 1996 - January 2004
Skills
Active Directory, Troubleshooting, Technical Support, Laptops, Management, System Deployment, Customer Satisfaction, Networking, Windows, Servers, A+ Certified, Wireless Networking, Software Installation, SharePoint, Windows Server, Windows 7, HP, Help Desk Support, Software Documentation, Hardware, XP, Citrix, VMware, DHCP, Network Administration, Computer Hardware, System Administration, Windows XP, IT Service Management, IT Management
Education
Lakeland Community College 1991 — 1994
Associate of Business, Information Systems Specialty; Microcomputers, GPA: 3.8 - Dean's List Recipient
Mentor High School 1988 — 1990
College Prep
Education Management Corporation April 2012 - August 2012
Mercury Payment Systems December 2011 - March 2012
Celerity Innovation Center February 2011 - October 2011
Xerox Global Services January 2010 - February 2011
Skills
SDLC, Quality Center, Quality Assurance, Requirements Analysis, QTP, Agile Methodologies, Test Management
Education
Gujarat University 1999 — 2002
Xerox April 2007 - Present
Xerox Corporation April 2005 - May 2007
Xerox Corporation February 2001 - March 2005
Xerox Global Services 2001 - 2005
Xerox 1984 - 1988
Skills
Six Sigma, Cross-functional Team..., Program Management, Management Consulting, Operations Management, Customer Satisfaction, Customer Experience, Process Improvement, Voice of the Customer, Business Process..., Change Management, Management, Sales Management, Business Intelligence, Team Leadership, Training, Business Analysis, Business Development, Coaching, Outsourcing, Strategy, Vendor Management, CRM, Product Management, Solution Selling, Call Centers
Education
Loughborough University 1980 — 1984
Engineering Sciences
Xerox Global Services 2003 - Present
Xerox Canada Limited May 1989 - Present
Manulife Financial May 1988 - March 1993
Skills
Outsourcing, Vendor Management, Project Management, Digital Printing, Management, Document Management, Account Management, Customer Satisfaction, Project Planning, Business Development, Leadership, Team Leadership, New Business Development, Requirements Analysis, Process Improvement, Team Building, Business Analysis, Six Sigma, B2B, Sales, Microsoft Office, Managed Print Services, Business Process..., Troubleshooting, Graphic Design, Program Management, Printers, Strategic Planning, Customer Service, Networking, Solution Selling
Education
Conestoga College 1985 — 1988
Retired and Enjoying Life. January 2012 - Present
Xerox August 2004 - Present
Xerox August 2003 - Present
Xerox Global Services August 2003 - 2010
MANPOWER PROFESSIONALS August 2003 - August 2004
MCI / Worldcom August 1900 - June 2002
WORLDCOM, MCI, SATELLITE BUSINESS SYSTEMS August 1900 - June 2002
Skills
Process Improvement, PMO, Management, Lean Manufacturing, Six Sigma, Cross-functional Team..., Problem Solving, PMP, Team Leadership, Program Management, Troubleshooting, Project Management, Business Process, Vendor Management, Testing, Business Analysis, Project Planning, Business Process..., Contract Management, Databases
Education
Dallas Baptist University
MBA, Business
Dallas Baptist University
Master, Business Administration
The University of Texas at Austin
BS, Education
University of Texas
Bachelor of Science, Education
Hay Group Inc August 2007 - Present
Robert Half Technology 2012 - 2012
Xerox Global Services May 2004 - April 2007
Acentra Technologies December 1997 - June 2002
Skills
CCNA, MCSE, Customer Service, Troubleshooting, Microsoft Office, Outlook, XP, Computer Hardware, Operating Systems, Windows, Hardware, Desktop Support, Laptops, Active Directory, Windows 7, Printers, Software Installation, Software Documentation, Help Desk Support, Technical Support, System Administration
Education
Drexel University 1995 — 1997
Information Services
Air University 1982 — 1987
AAS, Airport Management
Wastequip June 2012 - Present
Calumet Specialty Products February 2005 - June 2011
Calumet Specialty 2004 - 2010
Globesoft Consulting 2004 - 2005
Xerox Global Services 1997 - 2004
Eli Lilly 2000 - 2003
Tek System 1997 - 1999
Volt Services Group 1995 - 1997
Skills
Disaster Recovery, System Administration, Active Directory, IT Service Management, Troubleshooting, Operating Systems, Data Center, Microsoft Exchange, DHCP, Servers, Technical Support, Networking, Network Administration, TCP/IP, Network Security
Education
Western Governors University 2010 — 2014
Bachelor of Science, Computer Technology
Ivy Tech Community College
UCLA
Xerox August 2013 - Present
Xerox Corporation October 2011 - August 2013
Xerox Corporation January 2009 - September 2011
Xerox Corporation January 2004 - December 2008
Xerox Global Servces January 2003 - December 2004
Xerox Global Services January 2002 - December 2003
Xerox Global Services January 2002 - December 2003
Skills
RFP, SOW, Business Analysis, Process Mapping, Outsourcing, Service Delivery, Consultative Selling, Business Process..., Six Sigma, Process Engineering, Process Improvement, Management Consulting, Business Process, Salesforce.com, Team Leadership, Business Case
Education
Xerox Training Courses 2013 — 2016
Yellow Belt, LEAN Six Sigma
Xerox Training Courses 2001 — 2001
Green Belt, LEAN Six Sigma
California State University-Chico 1995 — 1999
B.S., Business Administration
Xerox January 2010 - Present
Xerox Global Services January 2008 - December 2009
Sales Agent Operations January 2004 - December 2006
North American Agent January 2000 - January 2004
Webster Cartridge Focus January 1995 - January 1998
Skills
Financial Analysis, Financial Management, Controller, Managerial Finance
Education
Carnegie Mellon University 1988 — 1990
Master of Science; MBA, Industrial Administration; Finance & MIS
Texas A&M University
Bachelor of Science, Mechanical Engineering
Comcast January 2012 - Present
Microsoft September 2010 - January 2012
Microsoft 2007 - January 2011
Microsoft February 2000 - January 2007
Xerox Global Services 1997 - 2000
AchieveGlobal 1992 - 1997
Skills
Talent Management, Organizational..., Change Management, Program Management, Leadership Development, Instructional Design, Organizational..., Performance Management, Executive Coaching, Employee Engagement, Succession Planning, Organizational Design, Coaching, Consulting, Management, Leadership, Mergers & Acquisitions, Onboarding, Strategic Planning, Learning Management, Vendor Management, Business Strategy, Training, Workshop Facilitation, Talent Acquisition, Strategy, Workforce Planning, Process Improvement, Management Development, Performance Improvement, Cross-functional Team..., Training Delivery, Team Leadership, Team Building, Integration, Management Consulting, Personnel Management
Education
Ithaca College 1979 — 1983
BS, Communications Management
Xerox Global Services October 2006 - Present
Miracle Software Systems, Inc 1998 - 2006
Education
Andhra University 1988 — 1992
Avaya April 2014 - Present
Xerox November 2012 - April 2014
Xerox Global Services March 2011 - November 2012
BUSINESS LOGIC & ANALYTICS 2009 - 2011
Dell 2008 - 2009
HEWLETT-PACKARD COMPANY 2005 - 2007
ELECTRONIC DATA SYSTEMS January 1979 - January 2005
Americas Operations January 2001 - January 2003
EDS January 1998 - January 2001
Skills
Business Transformation, Data Center, Managed Services, Offshoring, Business Process, Global Services &..., Cloud Computing, IT Outsourcing, Outsourcing, IT Strategy, Service Delivery, IT Service Management, Vendor Management, IT Management, ITIL, Program Management, IT Operations, BPO, Professional Services, Disaster Recovery, PMO, Enterprise Architecture, Service Management, Global Delivery, Change Management, Process Improvement, Business Process..., Business Continuity, Integration, Business Alliances, Cross-functional Team..., IT Transformation, Business Analysis, Executive Management, Global Services, Leadership, SaaS, Sla, Enterprise Software, Information Technology, Infrastructure, Project Management, Security, Consulting, PMP, Incident Management, Governance, System Deployment, Solution Architecture, Project Portfolio...
Education
Harvard Business Management
Indiana University - Kelley School of Business
MIT Sloan School of Management
Transformational Change
Northwestern University - Kellogg School of Management
University of Central Missouri
Avery Partners September 2012 - Present
Xerox Global Services January 1988 - May 2008
Skills
Sales Support, Salesforce.com, Sales Operations, Microsoft Office, Telecommunications, Outlook, Wireless, Customer Relations, Vendor Management, Troubleshooting, Process Improvement, Process Engineering, Operations Management, Customer Service, Program Management, Management, Contract Negotiation, Account Management, Training, Strategic Planning, Sales, Team Leadership, Leadership, Business Analysis
Education
Baldwin-Wallace College 2008 — 2008
Project Management, Professional Development
David N. Myers University 2000 — 2002
Master, Business Administration
Kongsberg Automotive August 2011 - October 2013
Xerox Global Services June 2011 - August 2011
TRW March 2011 - June 2011
TRW February 2007 - August 2008
Webasto Roof Systems January 2005 - April 2006
Webasto Roof Systems January 2002 - January 2005
Skills
PFMEA, Microsoft Excel, Microsoft Word, FMEA, Automotive, Lean Manufacturing, Supplier Quality, Continuous Improvement, Root Cause Analysis, Manufacturing
Education
Lawrence Technological University
Bachelor of Science - Mechanical Engineering, Manufacturing / Industrial
Cisco Systems December 2012 - Present
Raritan Township January 2009 - December 2014
Hewlett Packard June 2007 - August 2012
Xerox Global Services 1988 - 2007
Hoffmann-La Roche 1978 - 1987
Sandvik Coromant 1975 - 1978
Skills
HP, Account Management, Solution Selling, New Business Development, Virtualization, ITIL, Business Strategy, Managed Services, Strategic Planning, Process Improvement, Enterprise Software, IT Service Management, Cloud Computing, Team Leadership, Business Analysis, Project Management, Program Management, Outsourcing, Management, Strategy, CRM, Pre-sales, Data Center, SaaS, Business Development, Professional Services, Networking, Direct Sales, Sales Process, Contract Negotiation, Channel Partners, Vendor Management, Team Building, Project Planning, Sales, Business Alliances, Telecommunications, Salesforce.com, Product Management, Strategic Partnerships, Selling, Service Delivery, Cross-functional Team..., Management Consulting
Education
Wake Forest University
Certificate, Center for Creative Leadership
Fairleigh Dickinson University
MBA, Management & Finance
Villanova University
BA, General Arts
Xerox August 2012 - Present
Xerox August 2012 - Present
Xerox Global Services 2005 - Present
Skills
Cross-functional Team..., Six Sigma, Product Management, Integration, Program Management, SaaS, Software Project..., Solution Architecture, Business Process, PMP, Requirements Analysis, Product Development, SDLC, Systems Engineering, Outsourcing, Enterprise Software, Business Process..., Cloud Computing, Software Development, Enterprise Architecture, IT Strategy, Agile Project Management, Agile Methodologies, Business Analysis, Innovation
Education
University of Rochester 1975 — 1976
MA EE, Biomedical Engineering
University of Rochester 1970 — 1972
MA, Applied Mathematics
Case Western Reserve University 1965 — 1969
BA, Mathematics
Ambridge High School 1960 — 1965
Stratose January 2004 - Present
Stratose 2013 - 2013
Stratose 2013 - 2013
Stratose 2013 - 2013
Coalition America 2004 - 2010
Crawford & Company June 2008 - August 2008
Xerox Global Services June 2000 - September 2004
DCI February 1999 - June 2000
Skills
Excel, Customer Service, Microsoft Office, Word, Customer Relations, Research, PowerPoint, Writing, Budgeting, Administration, Problem Solving, Event Management, Inventory Management, Editing, Windows, Strategic Planning, Negotiation, Access, Public Relations, Public Speaking, Outlook, Event Planning, Documentation, Team Building, Software Documentation, Microsoft Excel, Microsoft Word, Visio, Office Management, Recruiting, Adobe Acrobat, Inventory Control, Purchasing, Employee Benefits, Coordination, Data Center, Financial Reporting, Procurement, Budgets, System Administration, HIPAA, Healthcare, Provider Relations, Data Analysis, PPO, Medicare, Health Insurance, Managed Care, Account Management, Data Entry
Education
Faulkner University
Dept Veteran Affairs 2012 - 2013
Berrett and Associates, Inc. January 2011 - February 2012
Xerox Global Services January 2005 - January 2009
Xerox Corporation January 2003 - January 2005
Xerox North America January 2000 - January 2003
Skills
Team Building, Project Management, Contract Negotiation, Program Management, Purchasing, Training, Management, B2B, Leadership, Cross-functional Team..., Outsourcing, Strategy, Business Analysis, Operations Management, Sales, Event Planning, Budgets, Solution Selling, Customer Satisfaction, Marketing, Change Management, Account Management, CRM, Team Leadership, Organizational..., Coaching, Sales Process, New Business Development, Process Improvement, Leadership Development, Business Development, Business Process...
Education
College of Southern Maryland 2007 — 2009
Business Management
Marymount College 1986 — 1998
Business Communications
Nihongogo June 2013 - Present
Alberta Energy Regulator (AER) May 2011 - Present
Selective Hearing January 2006 - Present
Packers Plus December 2010 - March 2011
Xerox Global Services December 2009 - February 2010
Xerox Global Services April 2009 - December 2009
Celero Solutions June 2003 - April 2009
Credit Union Central Alberta August 1997 - June 2003
Skills
Active Directory, Windows Server, Disaster Recovery, ITIL
Education
DeVry Institute of Technology 1994 — 1997
B.Sc, Computer Information Systems
Relocation Service Co. October 2007 - January 2013
Xerox Global Services October 1997 - October 2004
Skills
Microsoft Office, Customer Service, Computer Hardware, Storage, Windows, Cloud Computing, Project Management, Linux
Education
Lakeland Community College
Associate's degree, Computer Specialist
Sutherland Global Services 2007 - Present
Xerox Global Services 2004 - 2007
Xerox Capital Services (GE Capital and Xerox Joint Venture) 2002 - 2004
PwC 1995 - 2002
GE Capital Corporation 1991 - 1995
Education
Edinboro University of Pennsylvania
B.S., Business Administration
Wharton Business School
Executive Program-Strategy
City of Hot Springs 2009 - Present
Xerox Global Services 1997 - 2008
Skills
Cisco, Microsoft Office 2007, Network Administration, Software Documentation, Troubleshooting, Technical Support, Software Installation, Computer Hardware, Project Management, Hardware, Six Sigma, CRM, Windows, PMP, Management, Training, Procurement, Employee Training, WAN, Lean Manufacturing, Visio, SharePoint, Windows 7, Cisco Technologies, Process Improvement, IT Operations, Analysis, Citrix, Active Directory, Facilities Management, Leadership, Servers, Operating Systems, System Administration
Education
Colorado Technical University 2010 — 2011
AS in Business Administration, Business
CROSSMARK 2007 - 2008
Xerox Global Services June 1997 - June 2001
Education
Dunwoody College of Technology 1998 — 2000
Desktop Publishing/Production Printing
Meliora Design October 2011 - Present
Bee.Net Internet Services December 2004 - October 2011
Xerox Global Services August 1999 - September 2003
Skills
Accounts Payable, Accounts Receivable, Contract Management, Human Resources, Business Process, Small Business, Insurance, Women Owned Business, Payment Systems, Paychex, QuickBooks, Peachtree, BillQuick, Expense Budget..., Budgets, Account Reconciliation
Education
Colorado State University 1993 — 1998
Master of Business Administration (MBA)
Villanova University 1988 — 1992
Bachelor's degree, Business Administration and Management, General
Xerox Global Services January 2012 - June 2012
RR Donnelley February 2007 - December 2011
Xerox Global Services February 2003 - December 2006
Skills
Xerox Printers, minor repair of Xerox...
Education
ITT Technical Institute-Arlington 1988 — 1990
Associate's degree, Electronis
Xerox Global Services January 2000 - Present
Alcoa Fujikura Limited May 1996 - January 2000
Education
Brown Mackie College-Louisville 2006 — 2008
Associate, Business Administration and Management, General
Eastern High 1986 — 1990
Diploma
Self-employed March 2007 - Present
Xerox Global Services January 1999 - October 2005
Education
Columbia University in the City of New York 1991 — 1992
Executive MBA, Business, Management, Marketing, and Related Support Services
State University of New York College at Cortland 1977 — 1981
Bachelor of Applied Science (B.A.Sc.), Mathematics and Computer Science