Zacson Company
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Zacson Employees
Employee
Years
Job
Industry
Kimberly Enright Kimberly Enright's Zacson Experience 1994 - 1996
Job Vice President of Marketing Hawk Ridge Systems
Industry Computer Software
Experience
Hawk Ridge Systems - SolidWorks 2010 - Present
Certain Software 2006 - 2009
Synchrony Communications 2000 - 2001
Siemens Enterprise Communications 1996 - 2000
Zacson 1994 - 1996
IBM 1985 - 1994
Skills
Marketing Strategy, Marketing Communications, Business Strategy, Lead Generation, Product Launch, Demand Generation, Social Media Marketing, Segmentation, Solution Selling, Customer Retention, Selling, SaaS, Sales Operations, Integrated Marketing, Strategy, Direct Marketing, Sales Process, Trade Shows, CRM, B2B Marketing, Digital Marketing, Marketing Automation, Marketing, Product Marketing, Training, Salesforce.com, Sales Presentations, Account Management, Multi-channel Marketing, Product Management, Marketing Management, SEO, Budgets, Sales, Email Marketing, Leadership, Cross-functional Team..., New Business Development, Go-to-market Strategy, Product Development, Strategic Partnerships, Public Relations, Competitive Analysis, Start-ups, Online Marketing, Market Planning, B2B, Channel Partners, Business Development, E-commerce
Education
Stanford University
AB
University of Miami - School of Business
MBA, Marketing
Hawk Ridge Systems - SolidWorks 2010 - Present
Certain Software 2006 - 2009
Synchrony Communications 2000 - 2001
Siemens Enterprise Communications 1996 - 2000
Zacson 1994 - 1996
IBM 1985 - 1994
Skills
Marketing Strategy, Marketing Communications, Business Strategy, Lead Generation, Product Launch, Demand Generation, Social Media Marketing, Segmentation, Solution Selling, Customer Retention, Selling, SaaS, Sales Operations, Integrated Marketing, Strategy, Direct Marketing, Sales Process, Trade Shows, CRM, B2B Marketing, Digital Marketing, Marketing Automation, Marketing, Product Marketing, Training, Salesforce.com, Sales Presentations, Account Management, Multi-channel Marketing, Product Management, Marketing Management, SEO, Budgets, Sales, Email Marketing, Leadership, Cross-functional Team..., New Business Development, Go-to-market Strategy, Product Development, Strategic Partnerships, Public Relations, Competitive Analysis, Start-ups, Online Marketing, Market Planning, B2B, Channel Partners, Business Development, E-commerce
Education
Stanford University
AB
University of Miami - School of Business
MBA, Marketing
Brian Davis Brian Davis's Zacson Experience 1992 - 1994
Job Director of Sales Video Division Western at CBE, Inc.
Industry Security and Investigations
Experience
CBE, Inc. January 2015 - Present
3xLOGIC June 2008 - December 2014
Electronics Line August 1996 - June 2008
Sentry Insurance 1994 - 1996
Zacson 1992 - 1994
Skills
CCTV, Video Analytics, Digital Video, Financial Markets, Access Control, Security, Surveillance, Integration, Alarm Systems, IP Cameras, Retail, System Design, Sales Management, Channel, Solution Selling, New Business Development, Physical Security, Key Account Management, International Sales, Product Marketing, Product Management, Team Leadership, Fire Alarm, Electronics, Intrusion Detection, Biometrics, Wireless, Corporate Security, Account Management, Video over IP, Selling, IPS, Asset Protection, Team Building, Security Management, DVR, P&L Management, SaaS, Direct Sales, Management, Sales, Security+, Burglar Alarm, Channel Partners, Strategic Partnerships, Life Safety, IP, Low Voltage, Business Development, Start-ups
Education
Missouri State University
CBE, Inc. January 2015 - Present
3xLOGIC June 2008 - December 2014
Electronics Line August 1996 - June 2008
Sentry Insurance 1994 - 1996
Zacson 1992 - 1994
Skills
CCTV, Video Analytics, Digital Video, Financial Markets, Access Control, Security, Surveillance, Integration, Alarm Systems, IP Cameras, Retail, System Design, Sales Management, Channel, Solution Selling, New Business Development, Physical Security, Key Account Management, International Sales, Product Marketing, Product Management, Team Leadership, Fire Alarm, Electronics, Intrusion Detection, Biometrics, Wireless, Corporate Security, Account Management, Video over IP, Selling, IPS, Asset Protection, Team Building, Security Management, DVR, P&L Management, SaaS, Direct Sales, Management, Sales, Security+, Burglar Alarm, Channel Partners, Strategic Partnerships, Life Safety, IP, Low Voltage, Business Development, Start-ups
Education
Missouri State University
Bonnie Woody Brewer Bonnie Woody Brewer's Zacson Experience 1994 - 1996
Job Broker at Coldwell Banker
Industry Real Estate
Experience
Coldwell Banker March 1994 - Present
Zacson 1994 - 1996
p & c foods 1976 - 1993
penn traffic 1976 - 1993
Skills
Listings, REO, Residential Homes, New Home Sales, Investors, Customer Service, Referrals, Real Estate Transactions, Networking, Condos, Project Management, Property, Real Estate
Education
State University of New York College at Oswego 1991 — 1993
Business, Economics/Psychology
Coldwell Banker March 1994 - Present
Zacson 1994 - 1996
p & c foods 1976 - 1993
penn traffic 1976 - 1993
Skills
Listings, REO, Residential Homes, New Home Sales, Investors, Customer Service, Referrals, Real Estate Transactions, Networking, Condos, Project Management, Property, Real Estate
Education
State University of New York College at Oswego 1991 — 1993
Business, Economics/Psychology
Julie Laird Julie Laird's Zacson Experience 1993 - 1996
Job Sales Representative at Ivystone Group LLC
Industry Consumer Goods
Experience
Ivystone Group LLC July 2014 - Present
Ganz November 2012 - July 2014
Precision Polymer Engineering Ltd. a division of IDEX June 2007 - November 2012
Precision Polymer Engineering Ltd a division of IDEX June 2007 - December 2008
Landmark Label Manufacturing, Inc November 2006 - May 2007
Give Something Back September 2001 - November 2006
Spectrum Label Corporation April 2000 - August 2001
Lason November 1999 - April 2000
Cellotape 1997 - November 1999
Zacson 1993 - 1996
Skills
Time Management, Account Management, Management, Competitive Analysis, Business Development, Sales, Sales Management, New Business Development, Key Account Management, Software Documentation, Organizational..., Sales Process, Strategic Planning, Direct Sales, CRM, Salesforce.com, B2B, International Sales, Customer Service, Coaching, Sales Operations
Education
University of Phoenix 2004 — 2006
BSBM, Management
Chabot College 2000 — 2002
AA, Liberal Studies
Ivystone Group LLC July 2014 - Present
Ganz November 2012 - July 2014
Precision Polymer Engineering Ltd. a division of IDEX June 2007 - November 2012
Precision Polymer Engineering Ltd a division of IDEX June 2007 - December 2008
Landmark Label Manufacturing, Inc November 2006 - May 2007
Give Something Back September 2001 - November 2006
Spectrum Label Corporation April 2000 - August 2001
Lason November 1999 - April 2000
Cellotape 1997 - November 1999
Zacson 1993 - 1996
Skills
Time Management, Account Management, Management, Competitive Analysis, Business Development, Sales, Sales Management, New Business Development, Key Account Management, Software Documentation, Organizational..., Sales Process, Strategic Planning, Direct Sales, CRM, Salesforce.com, B2B, International Sales, Customer Service, Coaching, Sales Operations
Education
University of Phoenix 2004 — 2006
BSBM, Management
Chabot College 2000 — 2002
AA, Liberal Studies
Andrea Hooks Andrea Hooks's Zacson Experience February 1996 - January 1997
Job Child Support Supervisor at Durham County Government
Industry Government Administration
Experience
Durham County Government January 2009 - Present
Durham County Government February 2007 - Present
Bowe Bell + Howell April 1999 - February 2007
Böwe Bell July 2002 - January 2007
Bowe Bell and Howell January 1999 - January 2002
Central Carolina Bank January 1998 - December 1999
AutoZone January 1997 - December 1997
Zacson February 1996 - January 1997
Education
North Carolina Central University 1993 — 1998
Bachelor of Arts, Political Science
North Carolina Central University
Bachelor of Arts
University of Phoenix
Master of Science, Administration of Justice and Security
Durham County Government January 2009 - Present
Durham County Government February 2007 - Present
Bowe Bell + Howell April 1999 - February 2007
Böwe Bell July 2002 - January 2007
Bowe Bell and Howell January 1999 - January 2002
Central Carolina Bank January 1998 - December 1999
AutoZone January 1997 - December 1997
Zacson February 1996 - January 1997
Education
North Carolina Central University 1993 — 1998
Bachelor of Arts, Political Science
North Carolina Central University
Bachelor of Arts
University of Phoenix
Master of Science, Administration of Justice and Security
Jeff A Staley's Zacson Experience 1990 - 1993
Job Owner, JSC
Industry Construction
Experience
J S C March 1998 - Present
IBM 1992 - 1993
zacson 1990 - 1993
IBM Eduquest 303 Almaden 1991 - 1992
Education
Evergreen Valley College 1990 — 1992
J S C March 1998 - Present
IBM 1992 - 1993
zacson 1990 - 1993
IBM Eduquest 303 Almaden 1991 - 1992
Education
Evergreen Valley College 1990 — 1992
Elaine Smoley's Zacson Experience 1993 - 1996
Job Customer Experience Strategic Business Partner at Amdocs
Industry Telecommunications
Experience
Amdocs 2003 - Present
Vodafone 2001 - 2003
eLoyalty 2000 - 2001
Andersen Consulting 1996 - 2000
Zacson 1993 - 1996
ARS 1989 - 1993
VSE 1988 - 1989
Wyatt 1985 - 1988
Skills
Customer Experience..., Customer Experience..., Customer Experience..., Management Consulting, Telecommunications, Business Analysis, Program Management, Solution Architecture, Integration, PMO, Business Process, Business Transformation, Software Project..., CRM, SDLC, Requirements Analysis, Pre-sales
Education
University of Pittsburgh 1980 — 1984
Amdocs 2003 - Present
Vodafone 2001 - 2003
eLoyalty 2000 - 2001
Andersen Consulting 1996 - 2000
Zacson 1993 - 1996
ARS 1989 - 1993
VSE 1988 - 1989
Wyatt 1985 - 1988
Skills
Customer Experience..., Customer Experience..., Customer Experience..., Management Consulting, Telecommunications, Business Analysis, Program Management, Solution Architecture, Integration, PMO, Business Process, Business Transformation, Software Project..., CRM, SDLC, Requirements Analysis, Pre-sales
Education
University of Pittsburgh 1980 — 1984
Douglas W Leugers Douglas W Leugers's Zacson Experience 1997 - 1999
Job Senior Network Administrator at SNAAC
Industry Financial Services
Experience
SNAAC 2001 - Present
DCS Technologies 1999 - 2001
Zacson 1997 - 1999
Internet Now 1996 - 1997
Skills
Network Security, Troubleshooting..., Troubleshooting, DHCP, Servers, Windows Server, Active Directory, Software Installation, Windows XP, Microsoft Exchange, Firewalls, Hardware, Help Desk Support, IIS, Computer Hardware, Networking, XP
Education
Arizona State University 1991 — 1996
BS, Aerospace
SNAAC 2001 - Present
DCS Technologies 1999 - 2001
Zacson 1997 - 1999
Internet Now 1996 - 1997
Skills
Network Security, Troubleshooting..., Troubleshooting, DHCP, Servers, Windows Server, Active Directory, Software Installation, Windows XP, Microsoft Exchange, Firewalls, Hardware, Help Desk Support, IIS, Computer Hardware, Networking, XP
Education
Arizona State University 1991 — 1996
BS, Aerospace
Sam Gironda Sam Gironda's Zacson Experience February 1994 - February 1995
Job Technology Services Sales at HewlettPackard
Industry Computer Hardware
Experience
Hewlett-Packard November 2011 - Present
Hewlett-Packard March 2010 - November 2011
Paetec June 2009 - March 2010
IBM January 2008 - February 2009
IBM July 2000 - December 2007
IBM June 1998 - July 2000
IBM Global Financing June 1996 - June 1998
IBM February 1995 - June 1996
Zacson February 1994 - February 1995
Rail Europe Group 1990 - 1993
Skills
Certified Project..., Server Architecture, Sales, Competitive Analysis, HP, VoIP, OEM negotiations, Virtualization, IBM Servers, Partner Management, Project Management
Education
State University of New York College at Purchase 1983 — 1987
Bachelor of Fine Arts, Photography
Mamaroneck High School
Mamaroneck High School
Hewlett-Packard November 2011 - Present
Hewlett-Packard March 2010 - November 2011
Paetec June 2009 - March 2010
IBM January 2008 - February 2009
IBM July 2000 - December 2007
IBM June 1998 - July 2000
IBM Global Financing June 1996 - June 1998
IBM February 1995 - June 1996
Zacson February 1994 - February 1995
Rail Europe Group 1990 - 1993
Skills
Certified Project..., Server Architecture, Sales, Competitive Analysis, HP, VoIP, OEM negotiations, Virtualization, IBM Servers, Partner Management, Project Management
Education
State University of New York College at Purchase 1983 — 1987
Bachelor of Fine Arts, Photography
Mamaroneck High School
Mamaroneck High School
Charles Coaxum's Zacson Experience 1995 - 1999
Job Customer Success | Maximizing ROI | Demonstrating Value | Ensuring Adoption
Industry Information Technology and Services
Experience
Centrify Corporation January 2014 - Present
Demandbase February 2012 - January 2014
Oracle RightNow CX Cloud Service January 2010 - February 2012
PBD Worldwide Fulfillment Services June 2001 - January 2010
AT&T (BellSouth Small Business Services) November 1999 - June 2001
Contact Center Consultant 1998 - 2001
Zacson 1995 - 1999
Skills
Customer Experience, Account Management, Fulfillment, Distribution, Project Management, CRM, Customer Service, SaaS, Order Fulfillment, Call Center, Salesforce.com, B2B Marketing, Leadership, New Business Development, Business Development, Business Analysis, Lead Generation, Call Centers, Professional Services, Cross-functional Team..., Marketing Automation, Cloud Applications, Vendor Management, Channel Management, Business Intelligence, Cloud Computing, Channel Partners, Program Management, Management, Outsourcing, Competitive Analysis, Sales, B2B, Solution Selling, Sales Management, Strategic Partnerships, Customer Satisfaction, Consulting, Product Management, Start-ups, Go-to-market Strategy, Enterprise Software, Customer-focused Service
Education
Ashford University
Bachelor of Arts (B.A.), Organizational Management
Villanova University
Project Management Certification, Project Management
Centrify Corporation January 2014 - Present
Demandbase February 2012 - January 2014
Oracle RightNow CX Cloud Service January 2010 - February 2012
PBD Worldwide Fulfillment Services June 2001 - January 2010
AT&T (BellSouth Small Business Services) November 1999 - June 2001
Contact Center Consultant 1998 - 2001
Zacson 1995 - 1999
Skills
Customer Experience, Account Management, Fulfillment, Distribution, Project Management, CRM, Customer Service, SaaS, Order Fulfillment, Call Center, Salesforce.com, B2B Marketing, Leadership, New Business Development, Business Development, Business Analysis, Lead Generation, Call Centers, Professional Services, Cross-functional Team..., Marketing Automation, Cloud Applications, Vendor Management, Channel Management, Business Intelligence, Cloud Computing, Channel Partners, Program Management, Management, Outsourcing, Competitive Analysis, Sales, B2B, Solution Selling, Sales Management, Strategic Partnerships, Customer Satisfaction, Consulting, Product Management, Start-ups, Go-to-market Strategy, Enterprise Software, Customer-focused Service
Education
Ashford University
Bachelor of Arts (B.A.), Organizational Management
Villanova University
Project Management Certification, Project Management
Cheryl Middleton-Sanders's Zacson Experience 1983 - 1999
Job Administrative Assistant
Industry Chemicals
Experience
Surtec, Inc. September 2002 - Present
Verette 2000 - 2002
Zacson 1983 - 1999
Skills
Customer Service, Administrative...
Education
Butte College
Sunset High School
Surtec, Inc. September 2002 - Present
Verette 2000 - 2002
Zacson 1983 - 1999
Skills
Customer Service, Administrative...
Education
Butte College
Sunset High School
Dan Hurd's Zacson Experience 1984 - 1989
Job Corporate Sales Development Manager at DeltaTRAK
Industry Logistics and Supply Chain
Experience
DeltaTRAK December 2011 - Present
Wells Fargo January 2010 - December 2011
Talent6 August 2009 - December 2009
Activant Solutions February 2007 - November 2008
HomeGain.Com March 2005 - February 2007
HomeGain 2005 - 2007
Give Something Back January 2001 - October 2003
United Textile Inc September 1992 - January 2001
TBS Marketing Corporation 1990 - 1992
Zacson 1984 - 1989
Skills
Salesforce.com, Sales, Sales Management, CRM, Training, Management, Selling, Lead Generation, Product Marketing, Coaching, Sales Operations, Recruiting, Team Building, Budgets, Negotiation, Team Leadership, Call Centers, Cold Calling, Account Management, Contract Negotiation, Manufacturing, Sales Process, Leadership, Customer Satisfaction, Marketing Strategy, Customer Retention, SaaS, Marketing, Strategic Planning, Online Marketing, Sales Presentations, Customer Acquisition, Email Marketing, Strategy, B2B, Start-ups, Telemarketing, New Business Development, Strategic Partnerships, Competitive Analysis, Cross-functional Team..., Business Development, Operations Management, Social Media Marketing, Customer Service, Online Advertising, Forecasting, Product Management, Executive Management, Key Account Management
Education
California State University-East Bay 1981 — 1984
Califronia State University , Hayward 1981 — 1984
B.A, Theatre
College of San Mateo 1978 — 1981
yes, General
South San Francisco High School 1974 — 1978
yes, General
DeltaTRAK December 2011 - Present
Wells Fargo January 2010 - December 2011
Talent6 August 2009 - December 2009
Activant Solutions February 2007 - November 2008
HomeGain.Com March 2005 - February 2007
HomeGain 2005 - 2007
Give Something Back January 2001 - October 2003
United Textile Inc September 1992 - January 2001
TBS Marketing Corporation 1990 - 1992
Zacson 1984 - 1989
Skills
Salesforce.com, Sales, Sales Management, CRM, Training, Management, Selling, Lead Generation, Product Marketing, Coaching, Sales Operations, Recruiting, Team Building, Budgets, Negotiation, Team Leadership, Call Centers, Cold Calling, Account Management, Contract Negotiation, Manufacturing, Sales Process, Leadership, Customer Satisfaction, Marketing Strategy, Customer Retention, SaaS, Marketing, Strategic Planning, Online Marketing, Sales Presentations, Customer Acquisition, Email Marketing, Strategy, B2B, Start-ups, Telemarketing, New Business Development, Strategic Partnerships, Competitive Analysis, Cross-functional Team..., Business Development, Operations Management, Social Media Marketing, Customer Service, Online Advertising, Forecasting, Product Management, Executive Management, Key Account Management
Education
California State University-East Bay 1981 — 1984
Califronia State University , Hayward 1981 — 1984
B.A, Theatre
College of San Mateo 1978 — 1981
yes, General
South San Francisco High School 1974 — 1978
yes, General
Karla Morrell's Zacson Experience 1994 - 1996
Job Senior Executive Assistant, Reproductive & Genetic Health at Illumina
Industry Biotechnology
Experience
Illumina January 2014 - Present
Illumina, Inc. February 2003 - Present
Illumina June 2011 - January 2014
Sequenom 2001 - 2004
Metabolife International May 1999 - November 2000
Port of San Diego 1998 - 2000
Infotech 1996 - 1998
Zacson 1994 - 1996
Skills
Time Management, Outlook, Leadership, Microsoft Word, Microsoft Excel, Meeting Planning, Office Management, Research, Photoshop, Customer Service, Team Building, Start-ups, Illustrator, Trade Shows, Cvent, Graphic Design, PowerPoint, Cross-functional Team..., C-level support, Process Improvement, Photography, Creative Solutions, Travel Management, Event Planning, Collaborative Problem..., Corporate Events, Creative Strategy
Education
San Diego State University-California State University 1999 — 2001
Bachelor of Sciences and Arts, Graphic Design
McKinnon Institute of Massage 1997 — 1997
Massage Technician Certificate, Swedish Esalen
Lake Tahoe Community College 1993 — 1994
Diablo Valley College 1991 — 1993
Associates, Film Arts and Psychology
College Park High School 1987 — 1991
diploma
Illumina January 2014 - Present
Illumina, Inc. February 2003 - Present
Illumina June 2011 - January 2014
Sequenom 2001 - 2004
Metabolife International May 1999 - November 2000
Port of San Diego 1998 - 2000
Infotech 1996 - 1998
Zacson 1994 - 1996
Skills
Time Management, Outlook, Leadership, Microsoft Word, Microsoft Excel, Meeting Planning, Office Management, Research, Photoshop, Customer Service, Team Building, Start-ups, Illustrator, Trade Shows, Cvent, Graphic Design, PowerPoint, Cross-functional Team..., C-level support, Process Improvement, Photography, Creative Solutions, Travel Management, Event Planning, Collaborative Problem..., Corporate Events, Creative Strategy
Education
San Diego State University-California State University 1999 — 2001
Bachelor of Sciences and Arts, Graphic Design
McKinnon Institute of Massage 1997 — 1997
Massage Technician Certificate, Swedish Esalen
Lake Tahoe Community College 1993 — 1994
Diablo Valley College 1991 — 1993
Associates, Film Arts and Psychology
College Park High School 1987 — 1991
diploma
Jeff Hoefke's Zacson Experience January 1994 - December 1996
Job Director of Operations and Client Services at Inmar
Industry Outsourcing/Offshoring
Experience
Inmar June 2015 - Present
Windjammer Consulting December 2013 - Present
Inmar October 2014 - June 2015
Ambit Energy August 2010 - December 2013
Transactel, Inc. May 2009 - June 2010
parago December 2007 - November 2008
Parago July 2001 - December 2007
Parago April 2000 - July 2001
Young America December 1996 - April 2000
Zacson January 1994 - December 1996
Skills
Account Management, Call Center, Vendor Management, Customer Experience, Team Building, Operations Management, Customer Satisfaction, Outsourcing, Management, Coaching, Product Development, Call Centers, Team Leadership, Training, Strategic Planning, Marketing, Customer Retention, Customer Service, Leadership, Sales, Strategy, Process Improvement, Direct Sales, Budgets, Quality Assurance, P&L Management, Marketing Strategy, CRM, Business Development, Pricing, New Business Development, Cross-functional Team..., Forecasting, Sales Management, Start-ups, Strategic Partnerships, Contract Negotiation, Program Management, Selling, B2B, Lead Generation, Business Analysis, Entrepreneurship, Sales Operations, Product Management, Telecommunications, Executive Management, Business Planning, Business Strategy, Change Management
Education
North Central College 1984 — 1988
B.A., Communication/Business Administration
Inmar June 2015 - Present
Windjammer Consulting December 2013 - Present
Inmar October 2014 - June 2015
Ambit Energy August 2010 - December 2013
Transactel, Inc. May 2009 - June 2010
parago December 2007 - November 2008
Parago July 2001 - December 2007
Parago April 2000 - July 2001
Young America December 1996 - April 2000
Zacson January 1994 - December 1996
Skills
Account Management, Call Center, Vendor Management, Customer Experience, Team Building, Operations Management, Customer Satisfaction, Outsourcing, Management, Coaching, Product Development, Call Centers, Team Leadership, Training, Strategic Planning, Marketing, Customer Retention, Customer Service, Leadership, Sales, Strategy, Process Improvement, Direct Sales, Budgets, Quality Assurance, P&L Management, Marketing Strategy, CRM, Business Development, Pricing, New Business Development, Cross-functional Team..., Forecasting, Sales Management, Start-ups, Strategic Partnerships, Contract Negotiation, Program Management, Selling, B2B, Lead Generation, Business Analysis, Entrepreneurship, Sales Operations, Product Management, Telecommunications, Executive Management, Business Planning, Business Strategy, Change Management
Education
North Central College 1984 — 1988
B.A., Communication/Business Administration
Carlton Hackney's Zacson Experience 1995 - 2001
Job Regional Director Military Programs at GSA Technical Training
Industry Information Technology and Services
Experience
GSA Technical Training February 2004 - Present
New Horizons Computer Learning Center 2000 - 2004
Zacson 1995 - 2001
Education
North Carolina State University - College of Management 1975 — 1980
BS, Business Management
GSA Technical Training February 2004 - Present
New Horizons Computer Learning Center 2000 - 2004
Zacson 1995 - 2001
Education
North Carolina State University - College of Management 1975 — 1980
BS, Business Management