Zacson Corporation
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Zacson Corporation Employees
Transamerica Financial Advisors, Inc., Transamerica Financial Group Division April 2012 - Present
World Financial Group (WFG) December 2011 - Present
Insphere Insurance Solutions February 2010 - January 2012
Networld Communications October 1998 - November 2001
Zacson Corporation January 1997 - October 1998
Veriflo Corporation September 1994 - October 1996
Paragon Cable January 1991 - August 1994
Skills
IRAs, Retirement Planning, Investments, Disability Insurance, Annuities, Life Insurance, Long Term Care, Social Security Planning
Education
College of Financial Planning 2014 — 2015
Chartered Retirement Planning Counselor
John F. Kennedy University 1997 — 1999
MBA, Business Administration
University of Oregon 1985 — 1990
B.A., Business Administration and International Studies
tamburrino, inc January 2008 - Present
Helena Chemical Company 2006 - January 2008
Accredo Health 2005 - 2006
Campbell Clinic for Orthopaedics 1999 - 2005
Baker Donelson 1997 - 1999
Zacson Corporation 1990 - 1991
Skills
Google Apps..., Technology Strategy..., Google Apps, Technical Training, Technical Writing, IT Project & Program..., IT Management, IT Risk Management, Business Continuity..., Network Engineering, IT Infrastructure..., IT Infrastructure..., IT Solutions, Information Technology..., IT Strategy, Consulting, Data Center, Disaster Recovery, Enterprise Software, Information Technology, Integration, Management, Networking, Project Management, Strategic Planning, Strategy, Technology Product..., Telecommunications, Training
Education
Missouri Southern State University 1993 — 1997
Bachelor of Science, Computer Information Science / Information Systems
Missouri Southern State University 1993 — 1997
Associate of Science, Computer Programming
AT&T March 2012 - Present
AT&T December 2007 - March 2012
AT&T November 2005 - November 2007
AT&T November 2000 - October 2005
AT&T April 1997 - November 2000
Guoxin Lucent Technologies Network Technologies Co., Ltd. August 1996 - April 1997
Zacson Corporation May 1994 - August 1996
AT&T December 1991 - April 1994
Skills
SDLC, Telecommunications, Vendor Management, Cloud Computing, Wireless, Integration, IT Operations, Agile Methodologies, Project Management, VoIP, Software Project..., Program Management, Cross-functional Team..., Management, Software Development, Process Improvement, Strategy, Leadership, PMO, Databases
Education
San Jose State University 1989 — 1994
B.A., Psychology
Tiburon October 2010 - Present
Tiburon October 1999 - October 2008
CompuDyne October 1999 - December 2007
City of Berkeley 1993 - 1999
Corus Medical April 1991 - July 1992
Zacson Corporation June 1986 - November 1989
Skills
Program Management, Public Safety, Project Management, Change Management, Process Improvement, Requirements Analysis, Agile Methodologies, Software Documentation, Visio, Strategic Planning, SDLC, PMP, Project Planning, Product Management, Leadership, Strategy, Training, Management, Cross-functional Team..., Operations Management, CRM, Testing, Integration, Security, Enterprise Software, Databases, Business Analysis, Telecommunications, Software Project..., System Architecture, SaaS, Troubleshooting, Cloud Computing, PMO, Vendor Management
Education
PMP 2004 — 2006
PMP
NCTI Paramedic School 1998 — 1998
University of California, Berkeley 1987 — 1991
Paul Mueller Company January 2009 - Present
Paul Mueller Company January 1996 - January 2009
Paul Mueller Company May 2001 - August 2002
Zacson Corporation 1994 - 1996
Skills
AutoCAD Mechanical, Metal Fabrication, Manufacturing, Welding, Sheet Metal, Engineering, Layout, Lean Manufacturing, Microsoft Excel, Microsoft Word, Project Estimation, Open Book Management, Project Planning, Process Improvement, JDE Enterprise One, Product R&D, AS400 Administration, MIG welding, Autodesk Inventor, Surface Grinding, PowerPoint, Visual Basic, R&D Planning, Creative Writing, Report Writing, Lean Engineering, Arc Welding, WordPress, Plant Layout, Continuous Improvement, Product Development, Process Engineering, MIG Welding
Education
D3 Technologies 2014 — 2014
AutoCad Mechanical 2014 Level I & Level II Certificate
D3 Technologies 2014 — 2014
Inventor 3d CAD
Ozarks Technical Community College 2013 — 2014
DRAFTING AND DESIGN ASSOCIATES IN PROCESS
Ozarks Technical Community College 1999 — 2002
Associate's Degree, General Studies, 3.8
Mt Vernon High School - Mt. Vernon Missouri 1990 — 1994
Desert Schools Federal Credit Union September 2011 - Present
LiveOps June 2010 - July 2011
Bank of America - Formerly Countrywide Home Loans May 2007 - June 2010
Affiliated Computer Services 2006 - 2007
Washington Mutual Card Services 2005 - 2006
Citigroup 2003 - 2005
Metris Companies 1998 - 2003
NPC Processing 1998 - 1998
Sitel 1997 - 1998
Zacson Corporation 1996 - 1997
Skills
Vendor Management, Sales Process, Accountability, Call Center, Outsourcing Management, Operations Management, Call Centers, Customer Experience, CRM, Inbound Marketing, Management, Marketing, Performance Management, Customer Satisfaction, Team Leadership, BPO, Lead Generation, Outsourcing, Leadership, Sales, Change Management, Training, Program Management, Team Building, Telecommunications, P&L Management, Process Improvement, Budgets, Business Planning, Contact Centers, Management Consulting, Sales Management, Credit Cards, Customer Retention
Education
Arizona State University 1991 — 1994
TouchCommerce September 2005 - Present
TeleTech Holdings Inc February 2000 - August 2005
Zacson Corporation January 1991 - December 1999
Sears August 1983 - December 1990
Skills
Call Center, SaaS, BPO, Customer Experience, Vendor Management, Start-ups, Business Development, Strategic Planning, Operations Management, New Business Development, E-commerce, Online Marketing, Lead Generation, Strategy, Call Centers, Management, Outsourcing, Account Management, Strategic Partnerships, Marketing Strategy, Sales, Leadership, Salesforce.com, Marketing, Entrepreneurship, Online Advertising, Product Management, Telecommunications, CRM, Analytics, Cross-functional Team..., Selling, Mobile Devices, Executive Management, International Business, Enterprise Software, Web Analytics
Education
The University of South Dakota
Peninsula Regional Animal Shelter September 2014 - Present
Petco April 2011 - September 2014
United First Financial January 2010 - January 2012
Surprising Pizzas - Dominos Franchise November 2010 - April 2011
The Dog Dame August 2010 - April 2011
American K-9 Interdiction June 2008 - August 2010
Wawa, Inc. January 2008 - June 2008
Tidewater K-9, Inc June 1999 - January 2007
Coleman & Associates Enterprises (Bell Atlantic high speed data lines) January 1997 - January 1999
Zacson Corporation January 1996 - January 1997
Skills
Dog Training, Dog Grooming, Dogs, Pets, Animal Welfare, Behavior Modification, Small Business, Animal Behavior, Training, Obedience, Program Management, Coaching, Dog Behavior, Animal Husbandry, Public Speaking, Animal Training, Recruiting, Teaching, Leadership, Marketing, Sales, Retail, Customer Service, Interviews
Education
The Ohio State University 1982 — 1989
BS, Psychology
Time Warner Cable Business Class December 2009 - September 2013
Luxottica Group February 2009 - October 2009
GHA Technologies September 2002 - November 2002
Insight November 1999 - September 2002
Zacson Corporation January 1999 - November 1999
MCI Telecommunications October 1990 - October 1998
Skills
Call Center, Sales Management, Business Development, Human Resources, Employee Training, Solution Selling, Account Management, Direct Sales, Salesforce.com, Cold Calling, Managed Services, Telecommunications, Call Centers, Business Strategy, Sales Management..., Sales Management..., Sales Process..., Building High..., New Hire Programs, Train the Trainer..., Personality Styles, Selling, B2B, Sales, Training, Sales Operations, VoIP, Wireless, Co-location, Sales Process, Channel Partners, Unified Communications, Customer Experience, MPLS, Strategic Partnerships, Telephony, Management, Leadership, Team Building, Customer Retention, Coaching, Professional Services, CRM, Vendor Management, Management Consulting, Customer Satisfaction, New Business Development, Team Leadership, Strategy, Strategic Planning
Education
Northern Arizona University
Camelback High School 1980 — 1984
IBM March 2009 - Present
IBM August 1998 - March 2009
IBM February 1997 - August 1998
Quintus December 1996 - December 1997
Zacson Corporation 1993 - 1995
Skills
Channel Strategy, Business Analysis, Marketing Strategy, Competitive Analysis, Data Analysis, Database Marketing, Information Technology, Cloud Computing, Mid-Market, Managed Services, Business Alliances, Management, Segmentation, Integrated Marketing, Business Development, Go-to-market Strategy, Sales Enablement, Product Marketing, Cross-functional Team..., Market Analysis, Market Research, B2B Marketing, CRM, Analytics, Business Intelligence, Strategy, Partner Management, SaaS, Web Marketing, Analysis, Demand Generation, Marketing, Marketing Management, Business Strategy, Market Intelligence, Strategic Partnerships, Multi-channel Marketing, Salesforce.com, Enterprise Software, Channel Partners, Marketing Automation
Education
Oakland University 1975 — 1980
BA, Sociology
Black & Veatch June 2012 - March 2013
First Financial Bank December 2010 - June 2012
Graston Technique September 2008 - January 2009
Todays Office Professionals April 2008 - June 2008
Advantage Health Solutions January 2006 - July 2007
Data Processing Services, Inc. August 1998 - April 2005
Support Net/Gates Arrow May 1996 - June 1998
Zacson Corporation January 1993 - March 1996
Skills
Budgets, Marketing, Strategic Planning, Customer Service, Recruiting, Microsoft Word, Training, Leadership Development, Human Resources, New Business Development, Contract Negotiation, Sales, Leadership, Project Management, Product Marketing
Education
Indiana State University 1980 — 1984
BS, Safety Management
NewCarPromos.com January 2014 - Present
NCP Capital August 2013 - Present
Cars.com June 2006 - August 2013
TMG Global Direct June 2004 - May 2006
LaSalle Bank September 2000 - June 2004
Zacson Corporation September 1995 - March 2000
TeleTech October 1992 - February 1994
Skills
Strategic Partnerships, Salesforce.com, Strategy, Customer Retention, Leadership, Sales, Mobile Devices, New Business Development, Online Advertising, Sales Management, Direct Marketing, CRM, SEM, Marketing, Management, Online Marketing, B2B, Direct Sales, Training, Recruiting, Lead Generation, Call Centers, Sales Process, Account Management, Digital Marketing, Cold Calling, Selling, Product Marketing, Email Marketing, SaaS, Talent Management, Project Management, Analytics, Advertising, Advertising Sales, E-commerce, Social Media Marketing, Cross-functional Team..., Budgets, Digital Media, Sales Operations, Mergers & Acquisitions, Mobile Marketing, Sales Presentations, Start-ups, Customer Acquisition, PPC, Market Planning, Inside Sales, Automotive
Education
University of Phoenix 2007 — 2008
MBA
University of Pheonix -- Aurora CO Campus 1993 — 1995
BS, Business Administration
Robert Half February 2015 - Present
CSAA Insurance Group, a AAA Insurer / AAA NCNU Motor Club August 1999 - February 2015
AAA Northern California, Nevada & Utah August 2007 - June 2010
AAA Northern California, Nevada & Utah May 2005 - August 2007
AAA Northern California, Nevada & Utah August 1999 - May 2005
Zacson Corporation October 1993 - August 1999
Skills
Vendor Management, Cross-functional Team..., Business Analysis, SDLC, Call Centers, CRM, Process Improvement, Business Process..., Customer Service, MS Project, Project Management, Customer Experience..., Customer Experience, CEM, Voice of the Customer, VoC, Management, Program Management, Training, Leadership
Education
San Jose State University
Bachelor's Degree, Business Administration/Marketing
Specialized Training & Seminars
Keller Williams Realty 2003 - Present
Phoenix Childrens Hospital Foundation 1998 - Present
eTelecare Global Solutions 2000 - 2001
Unitel Corporation 1999 - 2000
Zacson Corporation 1997 - 1999
Skills
Hands-on Training, Leadership Development, Real Estate, New Business Development, Selling, Business Development, Leadership, Sales, Sales Process, CRM, Negotiation, Training, Call Centers, Strategy, Coaching, Marketing, Customer Service, Single Family Homes, Lead Generation, Project Management, First Time Home Buyers, Process Improvement, Foreclosures
Education
James Madison University 1986 — 1990
Business
Harrisonburg High School 1980 — 1984
Comcast Cable June 2014 - Present
Premier Designs March 2012 - Present
MoneyGram International January 2013 - June 2014
Comcast Cable October 1999 - February 2012
AT&T August 1999 - October 1999
Zacson Corporation April 1999 - July 1999
TeleTech 1994 - 1999
US Air Force Reserve 1989 - 1994
Skills
Leadership, Forecasting, Management, Microsoft Office, Workforce Management, Budgets, Outsourcing, Call Center, Project Management, Team Leadership, Account Management, Product Management, Access, Military, Government, IVR, CMS, Real Time, Routing, Business Strategy, Workflow Management, Process Improvement, Training, Vendors, Vendor, eWorkforce, Operations Reporting, Excel, Telecommunications, Business Planning, Direct Sales, Team Management, Avaya, Time Management, Salesforce.com, Outlook, Analysis, Customer Experience, Software Documentation, Analytics, Retail, Vendor Management
Education
Brigham Young University - Idaho
General Liberal Arts & Sciences
Community College of the Air Force
Computer Science Courses
United States Air Force
Active Duty, Cost Accouting, Budget and Resource Management
United States Army National Guard
Atmospheric Sciences and Meteorology, Telecommunications
Mobile Mini, Inc October 2005 - Present
EaglePicher Incorporated 2002 - 2005
Rural Metro Corporation January 1999 - January 2001
Zacson Corporation January 1997 - January 1999
County of Santa Cruz 1991 - 1996
Skills
Organizational..., Process Improvement, Budgets, Contract Negotiation, Team Building, Negotiation, Claims Management, Claim Investigation, Legal Compliance, Employment Law..., Customer Service, Salesforce.com, Account Management, Sales Management, Risk Management, Operations Management, Forecasting, Process Scheduler, Selling, Inventory Management, New Business Development, Purchasing, Sales Process, Logistics, P&L Management, Transportation, Training, Leadership, Hiring, Management, Sales Operations, Sales
Education
Cabrillo College
Computer Science
Wells Fargo November 2012 - Present
GE January 2006 - November 2012
GE March 2003 - January 2006
Trilegiant Corporation August 1999 - March 2003
IBM Global Financing September 1998 - August 1999
IBM Global Financing March 1995 - September 1998
Zacson Corporation March 1993 - March 1995
MCI January 1990 - October 1992
Wallace Computer Services January 1989 - August 1989
Skills
Product Management, Treasury Management, Relationship Management, Requirements Analysis, Customer Service, Records Management, Cross-functional Team..., Cash Management, Process Improvement, Payments
Education
Pace University 1984 — 1988
B.A, Marketing
Charles Schwab April 2011 - Present
Wells Fargo Bank February 2006 - April 2011
Personal Credit Management August 2003 - February 2006
Providian Financial January 1995 - March 2003
Providian Financial March 2000 - February 2003
Providian Financial January 1998 - February 2000
Providian Financial December 1996 - December 1997
Providian Financial March 1996 - November 1996
Providian Financial January 1995 - February 1996
Zacson Corporation January 1992 - January 1994
Skills
Direct Marketing, Marketing Management, Analytics, Market Research, Marketing, Strategy, Project Management, Customer Acquisition, Budgets, Segmentation, Leadership, Management, Database Marketing, Credit Cards, Product Development, Sales, Call Centers, Retail, Market Planning, Contract Negotiation, Multi-channel Marketing, Program Management, Customer Satisfaction, Direct Mail, Data Analysis, Analysis
Education
Loyola University Chicago
Bachelor of Business Administration, Marketing
Intel Security August 2008 - Present
McAfee a wholly owned subsidiary of Intel August 2008 - January 2014
Equity One Mortgage 2003 - 2008
TDB Marketing 1994 - 2003
Zacson Corporation 1990 - 1994
Sprint Nextel 1986 - 1990
NL Industries 1982 - 1986
Skills
SaaS, Cloud Computing, Channel, Channel Partners, Solution Selling, Enterprise Software, Partner Management, Lead Generation, Managed Services, Data Center, Storage, Cisco Technologies, Virtualization, Sales, VoIP, Go-to-market Strategy, Salesforce.com, Business Alliances, Professional Services, Software Industry, Direct Sales, Channel Sales
Education
Fort Lewis College 1978 — 1982
BA, Business Administration
Apria Healthcare May 2014 - Present
Meritus April 2013 - May 2014
Synergy Solutions July 2003 - February 2013
MSA Solutions October 1999 - June 2003
Zacson Corporation May 1996 - October 1999
Skills
Team Building, Leadership, Project Management, Team Leadership, Telecommunications, CRM, Call Center, Workforce Management, Contact Centers, Coaching, Forecasting, Account Management, Customer Experience, Recruiting, Customer Service, Employee Relations, Training, Process Improvement, Telemarketing, Sales Management, Management, Outsourcing, Customer Satisfaction, Call Centers, Operations Management, Sales Operations, Customer Retention, Vendor Management, Analysis, Lead Generation, Sales, Strategy, New Business Development, Business Development, Strategic Planning, Sales Process, Selling, Start-ups, Cold Calling, SaaS, B2B, Solution Selling, Change Management, Networking, Cross-functional Team..., Employee Training, Marketing, Leadership Development, Call Center Development, Salesforce.com
Education
Michigan State University
B.A., Communication
Michigan State University
NH Learning Solutions Corporation May 2015 - Present
Iron Mountain May 2012 - September 2014
The Hartford April 2000 - April 2012
The Hartford July 1999 - April 2000
Yogurt Park August 1994 - January 1996
Zacson Corporation October 1993 - June 1994
US Navy August 1988 - April 1993
Skills
Leadership, Sales, Series 63, Management, Customer Service, Sales Operations, Strategy, Marketing, Business Development, Series 6, Marketing Strategy, Team Building, Finance, Remarkable leadership,..., Customer Acquisition, Long-term Customer..., Contract Negotiation, Negotiation, Territory Account..., Account Management, Strategic Account Growth, Professional sales..., Highly motivated,..., Organizational..., Customer Retention, Strong financial needs..., Customer Satisfaction, Ability to prioritize..., Capable of working both..., Organized,..., Great interpersonal..., Skilled at execution,..., Time Management, Dedicated in all..., FINRA Series 63, FINRA Series 6
Education
Eastern University 1997 — 1999
Bachelor of Arts (B.A.), Student Pscyhology and Communications, 3.86
Diablo Valley College 1994 — 1996
Associate of Arts (A.A.), Communications, 3.93
Flexera Software LLC January 2009 - Present
Intraware Inc September 1998 - January 2009
zAthlete.com a division of Intraware 2005 - 2009
Bank of America January 1997 - January 1998
Zacson Corporation January 1995 - January 1997
Hewlett Packard January 1995 - June 1995
MCS Technologies Inc January 1994 - January 1995
Automated Environments 1992 - 1994
Flagship Corporation 1990 - 1992
Skills
Database Administration, Informix, Oracle, MySQL, SQL Server, Replication, High Availability, Performance Tuning, Data Modeling, Erwin, SQL, System Administration, Solaris, Linux, Unix, Unix Shell Scripting, Perl, Veritas Storage..., SQL Tuning, Programming, Microsoft SQL Server, Web Services, JavaScript, VMware, Database Design, Security, Software Development, AIX, Operating Systems, Data Center, Disaster Recovery, Data Warehousing, SaaS, Databases
Education
California State University 1989 — 1990
Computer Science requirements; Computer Science
University of Montana 1986 — 1988
Computer Science
San Joaquin Delta College 1984 — 1986
AA, Computer Science
EMCOR Group, Inc. March 2012 - Present
AmerisourceBergen November 2010 - July 2012
Iron Mountain April 2008 - October 2010
Iron Mountain April 2006 - April 2008
Iron Mountain September 2003 - April 2006
Iron Mountain January 2001 - August 2003
HealthAxis May 1998 - January 2001
Telerx April 1997 - March 1998
Ameritech/SBC April 1996 - March 1997
Zacson Corporation July 1993 - April 1996
Skills
Customer Service, Performance Management, Call Center, Metrics Analysis, Problem Solving, Process Improvement, Root Cause Analysis, Team Building, Vendor Management, Account Management, Organizational Change, Change Management, Mergers & Acquisitions, Call Centers, Management, Analysis, Software Documentation, Training, CRM, Leadership, Program Management, Customer Satisfaction, Project Management, Recruiting, Enterprise Software, Project Planning, SaaS
Education
Immaculata University 2011 — 2014
Master of Arts (M.A.), Organizational Leadership, Organizational Effectiveness
Ramapo College of New Jersey 1981 — 1987
BS, Marketing
Huhtamaki December 2008 - Present
Russell Stover Candies July 2003 - December 2008
Russell Stover Candies August 1993 - August 2003
Zacson Corporation July 1989 - June 1993
Zacson Corporation July 1989 - July 1991
Skills
X12, Customer Service, EDI, ERP, Customer Relations, Supply Chain Management, Leadership, IBM iSeries, Account Management, Project Management, MRP, E-commerce, Process Improvement, Supply Chain, Cross-functional Team..., Inventory Management, Forecasting, Management, Sales
Education
Missouri Western State University 1989 — 1991
ADP Total Source January 2007 - Present
Comcast Communications January 2005 - January 2007
America Online November 2002 - January 2005
Sears Home Improvement Products April 2002 - November 2002
CheckFree September 1999 - March 2001
Zacson Corporation December 1995 - March 1999
Education
Missouri State University 1991 — 1995
TeaLeaf Technology October 2008 - Present
Verus Technology June 2007 - July 2008
Western Union Payment Services February 2001 - June 2007
miller freeman 1997 - 2001
Zacson Corporation May 1995 - November 1997
US Behavioral Health May 1994 - May 1995
Marine Terminal Computer Systems January 1990 - March 1993
The Aerospace Corporation October 1987 - December 1989
OAO Corporation March 1986 - October 1987
Skills
T-SQL, PL/SQL, SQL, Databases, Business Intelligence, Software Development, Agile Methodologies, C#, Web Applications, Requirements Analysis, Software Engineering, Enterprise Software, Enterprise Architecture, Data Warehousing, Visual Studio, Microsoft SQL Server, Data Modeling
Education
University of California, Los Angeles 1982 — 1986
BS, Applied Mathematics
University of California, Los Angeles 1982 — 1986
BA, Psychology
Santa Clara University December 2006 - May 2014
Cogswell Polytechnical College - College Registrar/PDSO March 2003 - December 2006
Girls Scouts of Santa Clara County October 1998 - September 2003
Zacson Corporation April 1995 - November 1996
Skills
Management, Budgets, Time Management, Software Documentation, Analysis, System Administration, Human Resources, Marketing, Project Planning, Recruiting, Research, Leadership, Program Management, Microsoft Excel, Leadership Development, Public Speaking
Education
The National University 1989 — 1990
Master of Science, Curriculum and Instructional Leadership
Santa Clara University 1983 — 1987
Bachelor of Arts, English
InTelegy Corporation October 2010 - Present
Brigade Corporation January 2000 - May 2000
Zacson Corporation August 1994 - August 1999
MCI August 1987 - August 1994
Skills
Strategic Planning, Leadership, Outsourcing, Consulting, Sales
Education
California State University-Chico 1981 — 1985
BA, Public Relations/Marketing/Mgmt
T-Mobile December 2008 - July 2014
Alltel Wireless – Phoenix, AZ February 2007 - December 2008
Zacson Corporation 1996 - 2000
Skills
Call Centers, Telecommunications, Customer Experience, Account Management, Sales Management, Sales Operations, Team Building, Customer Retention, Direct Sales, Team Leadership, Sales, Training, Management, Vendor Management, Customer Satisfaction
Education
Gateway Community College 2001 — 2002
Bachelor of Commerce (B.Com.)
Tevis Energy Inc 2003 - Present
Brentwood Unified School District 2002 - 2003
Verette, Inc. 2000 - 2002
Intelegy 1999 - 2000
Zacson Corporation 1988 - 1999
Albany YMCA Central New York 1985 - 1987
Skills
Copywriting, Project Management, Data Analysis, Marketing, Leadership, Message Development, Strategic Planning, Social Media Marketing, Content Writing, Google Analytics, SEO, WordPress, GoldMine CRM, Budget Management, Microsoft Excel, MS Excel Pivot Tables, Brand Development, Brand Management, Branding & Identity, Brand Awareness, Retargeting, Search Advertising, Management
Education
Syracuse University 1979 — 1983
BS
Saugerties High School 1975 — 1979
CVS Health October 2014 - Present
RITE AID November 2012 - February 2014
Walgreens February 1998 - July 2012
Zacson Corporation August 1995 - September 1997
Skills
Project Planning, Team Management, Research, Data Analysis, Sales, Microsoft Office, Sales Management, Marketing, Customer Service, Negotiation
Education
Cal State Hayward 1996 — 1998
MBA, Management
RellaRoo LLC November 2013 - Present
Telispire January 2007 - July 2013
Strategic Fundraising April 2002 - August 2005
Zacson Corporation 1995 - 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Social Media Marketing, Mobile Applications, Marketing Strategy, Educational Technology, Hands-on Training, Training Delivery, Training, Help Desk Support, Ticketing Systems, Call Center, Call Center Development, Wireless, Cellular Communications, Telecommunications, Telemarketing, Customer Service, Customer Retention, Customer Experience, Problem Solving, Sales Management, Sales Process, Sales, Gmail, Project Management, Call Centers, Marketing, Account Management, Management, Team Building, Business Development, Employee Training, Process Improvement, New Business Development, Coaching, Strategy, Strategic Planning, Team Leadership, Performance Management, Leadership Development, Recruiting, Mobile Devices, Marketing Communications, Direct Sales, Direct Marketing, Change Management, Product Management
Education
Southwest Missouri State University 1994 — 1996
History
Baptist Bible College 1991 — 1993
Pastoral Theology
Sur La Table December 2013 - Present
Self employed January 2009 - Present
Macy's October 2008 - February 2009
Fresh Express January 2008 - March 2008
Macromedia January 2001 - January 2002
Nickelodeon Online January 1999 - January 2000
Sega January 1995 - January 1999
T January 1994 - January 1995
Zacson Corporation January 1993 - January 1995
Sun Microsystems January 1991 - January 1993
Skills
Adult Education, Instructional Design, Curriculum Design, Software Project..., E-learning Development, Program Management, Change Management, Marketing Communications, Human Development, Labor Management, Customer Retention, Customer Relations, Customer Acquisition, Marketing Management, E-learning, Leadership Development, Distance Learning, Courses, Curriculum Development, Teaching, Organizational..., Staff Development, Coaching, Adults, Higher Education, Learning Solutions, Career Development, Instructor-led Training, Trainers, Talent Management, Needs Analysis, Learning Management, Management Development, MBTI, Program Development, Software Training, Continuing Education, Orientation, Online Training, Organizational Change, Customer Service, Coordination, Writing, Training Delivery, Blended Learning, Training Skills, Course Development, Educational Technology, Instructional Technology, Technical Training
Education
University of Phoenix 2010 — 2012
MBA, Adult Education/Instructional Design, B+
University of Phoenix 2010 — 2012
M.S, Education/Adult Education and Training
University of California, Santa Cruz 2005 — 2007
Project Management Certification, Project/Program Management
San Francisco State University 1994 — 1996
BS, Labor Studies
Cal Poly Technical School
Labor Studies
VCU Health System May 2014 - Present
Parallon Business Solutions November 2000 - May 2014
Regal Financial Services February 2000 - November 2000
PCS Medical Bureau January 1997 - January 1999
Zacson Corporation May 1996 - January 1997
Durham County After School January 1994 - January 1996
Sears Studios April 1994 - January 1995
Skills
Software Documentation, Insurance, Leadership, Coaching, Call Center, Accounts Receivable, Invoicing, Policy Analysis, Direct Marketing, Programming, Tutoring, Training, Customer Service, Management, Policy, Healthcare Management, Data Analysis, Analysis, HIPAA, Hospitals, Time Management, Process Improvement, Healthcare, Call Centers
Education
University of Richmond 2013 — 2015
Masters of liberal arts, History
University of Richmond 2011 — 2013
BA, Liberal Arts, 3.55
J. Sargeant Reynolds CC 2010 — 2011
Social Science AS
North Carolina Central University 1993 — 1997
N/A, History/Education Major
James Kenan High School 1989 — 1993
High school diploma
ComEd January 2015 - Present
U.S. Cellular September 2013 - January 2015
U.S. Cellular September 2011 - September 2013
U.S. Cellular January 2010 - September 2011
U.S. Cellular January 2008 - December 2009
U.S. Cellular December 2004 - December 2007
McLeodUSA 2002 - 2004
MCI Corporation November 1997 - May 2002
Zacson Corporation 1995 - 1997
Skills
Reporting & Analysis, Databases, Project Planning, Call Center Development, Sales Management, Customer Service, SQL, Software Project..., Genesys, Avaya, eWFM, Sales Operations, Call Center, Forecasting, Workforce Management, Process Improvement, Visio, Customer Satisfaction, Wireless, CRM, Customer Retention, Finance, Leadership, Performance Management, Revenue Analysis, Risk Assessment, Profitability Analysis, Quotas, Web Development, Organizational..., Project Coordination, Web Project Management, Database Development, Call Routing, Resource Management, Sales Support, Relational Data Modeling, Staffing Coordination, Analysis, IVR, Software Documentation, Recruiting, Call Centers, Telecommunications, Vendor Management, Networking, Analytics, Cellular Communications
Education
Ashford University 2011 — 2013
Graduate, Master of Business Administration with Project Management Specialization
Southwest Missouri State University 1993 — 2001
Bachelor of Science (B.S.), Communication, General with minor in Marketing
Cisco March 2015 - Present
Cisco January 2012 - January 2015
Cisco Systems January 2005 - September 2011
Cisco January 2004 - December 2004
AT&T January 2002 - January 2003
Cingular Wireless January 2001 - January 2002
Cingular Wireless January 2000 - January 2001
Sheraton Reservations January 1997 - January 1998
Zacson Corporation January 1996 - January 1997
Skills
HR Coordination, Sales Operations, Customer Service, Salesforce.com, Leadership, Siebel, Marketing Support, Training, Call Center, Program Management, Marketing Strategy, Call Centers, Teamwork, Sales Process, Strategic Planning, Account Management, Lead Management, Employee Training, M3 Lead Management, Sales Support, Lead Scoring and..., Lead Generation, Human Resources, Web Design, Social Media, Promotions, Logistics, Recruiting, Management, Sales, Selling, Applicant Tracking..., Analysis, Talent Acquisition, Interviews, CRM, Employee Relations, Direct Sales, Onboarding, Coaching, Team Leadership, Organizational..., Time Management, Team Building, Customer Satisfaction, Strategic Partnerships, Marketing, Process Improvement, Solution Selling, Cross-functional Team...
Education
Pfeiffer University 1993 — 1996
Mass Communications
NC Central University 1996 — 1997
Mass Communications
New Life School of Ministry & Bible Institute 2010 — 2011
Associate's Degree, Philosophy and Religious Studies
North Carolina College of Theology 2014 — 2015
Bachelor’s Degree, Bible/Biblical Studies
City of Seattle January 2015 - Present
Seattle and King County Department of Public Health February 2014 - September 2014
Northwest Administrators, Inc April 2010 - May 2013
Northwest Administrators, Inc October 2007 - April 2010
Senior Services of Snohomish County July 2007 - August 2007
Lutheran Disaster Response June 2006 - August 2006
Harvard University Libraries September 2004 - June 2006
University Students Cooperative Association January 2003 - July 2004
Hawaii World 1999 - 2001
Zacson Corporation 1997 - 1999
Skills
Training
Education
University of California, Berkeley 2001 — 2004
Bachelor of Arts (B.A.), History
Harvard Divinity School 2004 — 2006
Theological Studies