Zeacom Company
Industry: Software company
DescriptionZeacom was a software company based in Auckland, New Zealand, with offices in the USA, the United Kingdom and Australia. The company sold Call Center and Unified Communications software applications to customers worldwide through large vendors and accredited resellers. Parent organization: Enghouse Interactive Inc. Founder: Miles Valentine Founded: 1994 Headquarters: Auckland, New Zealand Subsidiary: Zeacom, Inc.
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Zeacom Employees
Ntegrated Solutions June 2015 - Present
ANPI December 2014 - May 2015
Windstream Communications March 2012 - May 2013
Muzak August 2010 - April 2012
Infor Global Solutions January 2010 - August 2010
Visual Business Solutions March 2008 - August 2009
Zeacom June 2006 - March 2008
Skubalon July 2000 - January 2006
Intecom December 1997 - June 2001
Aspect Communications June 1995 - November 1997
Skills
Solution Selling, Account Management, Selling, Telecommunications, Sales Operations, Cloud Computing, B2B, Enterprise Software, Sales, Call Center, Management, Social Media Marketing, Hosted Unified..., Customer Service, Start-ups, Networking, Key Account Management, SaaS, Channel Partners, Business Intelligence, Competitive Analysis, Unified Communications, Call Centers, Leadership, Marketing Strategy, Sales Process, Marketing, Salesforce.com, Sales Management, Data Center, New Business Development, Direct Sales, Professional Services, Telephony, Contract Negotiation, VoIP, Channel, Managed Services, Cold Calling, CRM, Customer Retention, Lead Generation, Customer Satisfaction, Business Development, Training, IP, Product Marketing, Strategic Partnerships, Customer Relations, Consulting
Education
Southern Methodist University
Graduate Marketing Program
University of Massachusetts at Lowell
BS, Management Information Systems
Enghouse Interactive May 2014 - August 2015
Zeacom September 2012 - August 2015
Accurate Background April 2010 - September 2012
Advanced Process Services January 2006 - April 2010
La Sajj Cafe July 2008 - January 2010
Safeco Parking Services 2005 - 2008
Skills
Team Leadership, Cloud Computing, Troubleshooting, Account Management, Call Center, Vendor Management, Technical Support, Networking, Call Centers, Process Improvement, Management, Agile Methodologies, CRM, Microsoft Office, Software Documentation, Telecommunications, Integration, Customer Service, VoIP, Managed Services
Education
Cypress College 2008 — 2009
CCNA, Cisco Certified Network Associate
California State University-Fullerton 2007 — 2008
BA in process, Management Information Systems
Cypress College 2003 — 2008
Associate, Computer Science
Fullerton College
J Brulee September 2005 - Present
Quest Software December 2004 - July 2005
TDK December 2003 - November 2004
Zeacom January 2003 - December 2003
Lantronix 2000 - 2002
PairGain Technologies 1998 - 1999
Kellogg's Korner 1995 - 1998
United States Marine Corps July 1985 - May 1995
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2002 — 2004
MBA, Dual Emphasis in Finance & Leadership/Organizational Change Management
Pepperdine University, The George L. Graziadio School of Business and Management 1998 — 2001
BS w/ Honors, Management
South Whidbey High School
Candidate.Guru September 2014 - Present
Panaya (Acquired by Infosys) September 2013 - August 2014
Enghouse Interactive (Acquired Zeacom) September 2011 - 2013
Zeacom (Acquired by Enghouse) January 2006 - December 2011
Zeacom January 2004 - January 2006
Connect NZ Ltd January 2004 - January 2006
Spark New Zealand 2003 - 2004
Skills
Enterprise Software, SaaS, Unified Communications, Solution Selling, Direct Sales, Strategic Partnerships, Managed Services, Telephony, Channel Partners, Contact Centers, Fundraising, Avaya, VoIP, Telecommunications, Professional Services, Cloud Computing, Sales, Account Management, SIP, Call Centers, Start-ups, Unified Messaging, CRM, ACD, Sales Management, CTI, Salesforce.com, Sales Engineering, Data Center, SIP Trunking, Wireless, Recruiting, Sales Process, Dialers, Call Routing, VARs, Lync Server 2010, Channel, Corporate Sales..., Cisco Technologies, Video Conferencing, Contact Centre..., Enterprise Voice, Mobile Devices, Call Recording, Resellers, Business Optimization, Lync
Education
University of Auckland 1998 — 2002
Information Technology
Florida Atlantic University
Tech Runway Entrepreneurship Program
Event Zero July 2015 - Present
Unisys April 2013 - July 2015
Zeacom January 2012 - April 2013
Aspect Software May 1996 - December 2011
Skills
Contact Centers, Sales Engineering, Unified Communications, Solution Selling, CTI, Telephony, IVR, VoIP, Pre-sales, ACD, Channel, SIP, Call Logging, Unified Messaging, Microsoft Lync, Integration, Telecommunications, Call Centers, Networking
Education
Texas Tech University 1986 — 1991
Bachelors of Engineering, Computer Science
Calabrio, Inc. March 2015 - Present
Zeacom April 2008 - February 2015
SB, Inc., Caliber Construction, LLC, Diamond Traffic Systems, LLC January 2003 - January 2008
Apropos Technology 1999 - 2003
DC Systems 1997 - 1999
Skills
Unified Communications, Solution Selling, Telephony, Contact Centers, VoIP, Cisco Technologies, Call Centers, Managed Services, Strategic Partnerships, Telecommunications, Channel Partners, Product Management
Education
Northern Illinois University - College of Business 1992 — 1996
Entrepreneurship, BS - Business Management
Stack Overflow March 2015 - Present
On-Site.com October 2008 - March 2015
Endev January 2008 - April 2008
Murrays Bay Intermediate School August 2005 - January 2008
Computer Troubleshooters (Browns Bay) January 2005 - July 2005
Zeacom November 2000 - February 2004
Education
Auckland College of Education 2004 — 2004
Graduate Diploma of Teaching (Secondary)
University of Auckland 1999 — 2000
Bachelor of Science (Honours)
University of Auckland 1997 — 1999
Bachelor of Science
Cloud Strategies 2010 - Present
Agile Equity July 2012 - Present
Corent Technology 2011 - Present
YouMail January 2007 - March 2010
Tech Coast Angels 2002 - February 2009
YouMail July 2006 - February 2007
Zeacom February 2002 - November 2006
FieldCentrix 1998 - 2001
FileNet 1982 - 1998
Skills
SaaS, Start-ups, Cloud Computing, Strategy, Mobile Devices, Venture Capital, Software Development, Business Strategy, Enterprise Software, Strategic Partnerships, Product Management, Content Marketing, Agile Project Management, Financial Modeling, Management, Executive Management, Business Development, Analytics, Angel Investing, Product Marketing, Agile Methodologies, Mergers & Acquisitions, SaaS Pricing, Leadership, Big Data, Enterprise Content..., Professional Services, IT Strategy, Mobile Applications, Competitive Analysis, Strategic Planning, Entrepreneurship, Strategic Alliances, Architecture, Due Diligence, Project Management, Business Analysis, Software Industry, Go-to-market Strategy, Business Alliances, Scalability, PaaS, Business Intelligence, Management Consulting, Sales Compensation
Education
University of California, Irvine - The Paul Merage School of Business 2001 — 2003
MBA, Beta Gamma Sigma
University of California Irvine, Information & Computer Science 1982 — 1984
MSCS x/thesis, Computer Science
University of California, Riverside 1971 — 1976
BA, Applied Science/Computer Science
U.S. Department of Veterans Affairs February 2014 - Present
Los Angeles Mission College December 2013 - Present
Zeacom April 2012 - November 2013
GE/CompuCom August 2009 - March 2012
CompuCom November 2007 - June 2009
CompuCom January 2005 - November 2007
CompuCom November 2003 - December 2004
Union Bank 1999 - 2003
Skills
IT Service Management, ITIL, Integration, Service Delivery, BMC Remedy, IT Operations, Service Management, Vendor Management, IT Management, Program Management, PMP, Software Project..., Data Center, Project Management, Solution Architecture, Cloud Computing, HP, Change Management, VMware, Technical Support, System Deployment, Management, Active Directory, Information Technology, Servers, IT Outsourcing, Managed Services, Sla, Networking
Education
UC Irvine
Organizational Leadership & Communication, Organizational Leadership & Communication
University of Southern California - Marshall School of Business 2001 — 2002
MDP, Management Development Program- Business
California State University-Los Angeles 1998 — 2000
A+, MCP, Information Technology
California State University-Northridge 1994 — 1995
Certificate, Certificate in Procurement/Supply Chain Management
DeVry University 1988 — 1992
B.S., Business Management
Ytel, Inc. March 2015 - Present
Stearns Lending (NMLS #1854) February 2014 - December 2014
Wells Fargo Dealer Services July 2012 - February 2014
Zeacom July 2011 - July 2012
Verizon Wireless September 2009 - July 2011
Valley View Casino & Hotel January 2009 - September 2009
Famous Footwear July 2005 - March 2009
Skills
Telecommunications, VoIP, Wireless, Call Center, SIP, Unified Communications, IP, Telephony, CTI, Cisco Technologies, Avaya, Technical Support, Mobile Devices, Troubleshooting, Cisco Call Manager, Active Directory, Blackberry Enterprise..., Windows XP Pro, Windows 7, Windows Server, Remedy Ticketing System, Microsoft Office, Microsoft Exchange, Proprietary Software, Proprietary Systems, Customer-focused Service, Call Centers
Education
California State University San Marcos 2006 — 2008
Bachelor of Science (B.S.), High Technology Management (Management Information Systems/Operations Management)
California State University-San Marcos - College of Business Administration 2006 — 2008
Bachelor of Science (B.S.), Business Administration, Management and Operations
NexGen Digital, Inc. September 2015 - Present
Enghouse Interactive December 2012 - June 2015
Zeacom January 2001 - June 2011
Skills
Telephony, Unified Communications, Contact Centers, Cisco Technologies, Unified Messaging, Avaya, Call Center, Channel, Solution Selling, Integration, Call Centers, VoIP, SIP Trunking, Managed Services, SIP, Networking, IP, IVR, Telecommunications, Sales Engineering, Professional Services, Avaya Technologies, Channel Partners, CTI, Enterprise Software
Education
University of Arizona 1989 — 1993
BSBA, Marketing
University of Arizona 1989 — 1993
Bachelor of Science, Business Administration, Marketing
Courion Corporation July 2015 - Present
Tata Consultancy Services January 2014 - Present
Meridium January 2012 - January 2014
Mood Media/Muzak: Publicly trade company February 2010 - June 2011
Infor Global Soulutions 2006 - February 2010
Zeacom 2004 - 2006
Apropos Technology January 2002 - June 2004
Deloitte Consulting, LLP October 2000 - January 2002
McHugh Software, Inc. September 1996 - September 1999
Dun & Bradstreet Software November 1989 - September 1996
Skills
Sales Management, International Sales, Sales Operations, Strategic Sales Plans, Executive Coaching, Executive Management, Team Leadership, Cross-functional Team..., Strategic Account Growth, Strategic Partnerships, New Business Development, Development Of Employees, B2B, Business Development, Business Strategy, Direct Sales, Enterprise Software, Leadership, Professional Services, Project Planning, Sales, Sales Process, Salesforce.com, Selling, Strategy, Telecommunications
Education
University of Nebraska-Lincoln 1977 — 1982
BSBA, Business Administration
Zeacom October 2011 - Present
Verizon Wireless April 2010 - October 2011
PFF Bank & Trust March 2003 - March 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Time Management, Technical Support, Training, Call Centers, Troubleshooting, Wireless, Telephony, Cisco Technologies
Education
California State Polytechnic University-Pomona
B.S., Business Administration, Human Resources Management and Services
Zeacom August 2010 - Present
Independent Contracting January 2010 - August 2010
VoIP Consulting April 2008 - January 2010
BT INS December 2007 - April 2008
Metronome 2004 - 2007
Skills
Cisco Call Manager, Unified Communications, CCNA, Cisco Technologies, Call Centers, Telecommunications, IP, Contact Centers
Education
Thomas Edison State College 2006 — 2010
Bachelor of Science, Business Administration - CIS
Cucamonga School District January 2012 - Present
Word & Brown February 2010 - January 2011
Word & Brown 2007 - 2010
Word & Brown 2002 - 2007
Word & Brown 2001 - 2002
Zeacom December 2000 - September 2001
Source One Solutions January 1999 - October 2000
Skills
SharePoint, Visio, Troubleshooting, Vendor Management, Microsoft SQL Server, Testing, Technical Support, VMware, Project Management, Management, ACD, Telecommunications, System Administration, Remote Desktop
Education
DeVry University, Pomona, CA 2006 — 2008
BS, Technical Management (CIS Emphasis)
California State University-San Bernardino 1990 — 1992
Communications
Azusa Pacific University 1986 — 1989
Biology
VEXIS Systems April 2013 - Present
Zeacom January 2012 - March 2013
Syntellect Inc. May 2006 - June 2011
Verint Systems May 2005 - May 2006
Edify Corporation September 1997 - May 2005
ReMACS 1994 - 1997
Chevy's Corporation 1991 - 1994
Mesick, Cohen, Wait 1988 - 1990
Skills
Unified Communications, IVR, Speech Recognition, Contact Centers, VoIP, Cisco Technologies, SIP, Call Center, CTI, Channel, Call Centers, ACD, Avaya, Routing, Vendor Management, Solution Selling, Enterprise Software, Unix, Telecommunications, Telephony, Sales Operations, SaaS, Quality Control, Sales, Pre-sales, CRM, Product Management, Professional Services, Team Leadership, Integration, Sales Engineering, Direct Sales, Troubleshooting, Managed Services, Sales Process, Cloud Computing, Account Management, Management, Salesforce.com, Process Improvement
Education
University of Florida 1986 — 1988
Masters, Architecture
Enghouse Interactive November 2013 - Present
Enghouse Interactive October 2012 - November 2013
Zeacom May 2007 - October 2012
Zeacom February 2003 - May 2007
Zeacom December 1998 - January 2003
Skills
C#, Web Services, .NET, IVR, Telecommunications, SIP, Avaya, Telephony, Microsoft Lync Server..., Leadership, VoIP, Integration, C++, Unified Communications, Contact Centers, Managed Services, Solution Architecture, Scrum, CTI, Avaya Technologies, Microsoft Lync Server..., Lync, Software Development, Agile Methodologies, Cisco Technologies
Education
University of Auckland 1997 — 1999
Bachelor of Science, Computer Science
Wells Fargo January 2013 - Present
Recruit Networks LLC March 2011 - December 2012
Word & Brown February 2004 - March 2009
Option One Mortgage November 2002 - February 2004
Zeacom September 2002 - November 2002
Skills
Troubleshooting, Routing, VoIP, Management, Microsoft Excel, Software Documentation, Call Centers, IP PBX, Health Insurance, Team Leadership, Telecommunications, Account Management, Access, Networking, Telephony, Unified Messaging, Customer Service, Voice Mail, ACD
Education
National University 1992 — 1995
BA, Behavioral Science