ZURICH NORTH AMERICA INSURANCE
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ZURICH NORTH AMERICA INSURANCE Employees
Regional Reporting, Inc. 2014 - 2015
Travelers 2013 - July 2014
QBE North America April 2010 - July 2013
Independent Consultant November 2009 - April 2010
Liberty Northwest Insurance December 2008 - November 2009
Wausau Insurance July 2006 - December 2008
Zurich North America Insurance October 2005 - July 2006
The Zenith Insurance Company August 2004 - October 2005
Majestic Insurance July 2000 - August 2004
Global Health Sciences, Inc September 1996 - June 2000
Skills
Consulting, Microsoft Office, Insurance, Risk Management, Management, Risk Assessment, Program Development, Data Analysis, Software Documentation, Customer Service, Loss Prevention, Management Development, Process Engineering, Occupational Health, Training, Coaching, Workers Compensation, Forklift Operator, Property & Casualty..., GMP, Benchmarking, Finance, General Insurance, Reinsurance, Umbrella Insurance, Industrial Hygiene, Risk Management..., Ergonomics, Hazard Analysis, Commercial Lines, Claims Management, Behavior Based Safety, Team Building, Process Improvement, Auditing, Project Management, Liability, Professional Liability, Strategic Planning, Change Management, Underwriting, Investigation, Leadership, Accident Investigation, Casualty, Claim, Commercial Insurance, Legal Liability, Account Management, Analysis
Education
California State University
Bachelor of Science, Health/Environmental Science
California State University-San Bernardino
Health Science, Environmental Science Concentration
Harris & Yempuku March 2015 - Present
Ericksen Arbuthnot July 2012 - March 2015
Historic Preservation Commission, City of Fresno September 2011 - February 2015
Zurich North America Insurance December 2009 - July 2012
Fresno Housing Alliance December 2010 - May 2011
Law Office of Charlotte Hylton Konczal September 2009 - December 2009
City of Fresno December 2006 - September 2009
Creative Fresno April 2007 - November 2007
Creative Fresno December 2005 - April 2007
Law Office of Charlotte M. Hylton December 2005 - December 2006
Skills
Personal Injury, Litigation, Civil Litigation, Torts, Construction Law, Commercial Litigation, Legal Research, Public Liability, Municipal Law, Legal Writing, Mediation, Personal Injury..., Wrongful Death, Trial Practice, Defense, Litigation Support, Lexis, Criminal Defense, Corporate Law, Professional Malpractice, Trials, Legal Assistance, Criminal Law, Family Law, Automobile Accidents, Employment..., Land Use, Depositions, Hearings, Insurance Law, Jury Trials, Litigation Management, Medical Malpractice, Alternative Dispute..., Courts
Education
San Joaquin College of Law 1996 — 2000
J.D., Law
Heald Business College 1989 — 1992
Associate of Science (A.S.), Legal Assistant/Paralegal
Dimont & Associates August 2013 - Present
MSI Hazard Claims October 2012 - August 2013
Zurich North America Insurance August 2012 - October 2012
Nationwide Insurance July 2001 - April 2012
Skills
Customer Service, Claim, General Insurance, Underwriting, Negotiation, Employee Benefits, Subrogation, Time Management, Financial Risk, Portfolio Management, Highly detail oriented, Analytical Skills, Policy, Proficient in Microsoft..., Policy Interpretation, Third Party Vendors, Problem Solving, Multi Tasking, FHA/Conventional Loans, Foreclosure Hazard..., Fluent in Outlook, FNMA & FHLMC loans
Education
Kent State University 1986 — 1992
Bachelor of Business Administration (B.B.A.), Marketing
University of Cincinnati 1983 — 1986
Associate's degree, Retail Management
Ceridian Corporation February 2007 - Present
Ceridian Corporation November 2004 - February 2007
Zurich North America Insurance January 2003 - January 2004
Safeco Insurance March 1999 - August 2002
Skills
Microsoft Excel, Microsoft Word, Access, visio, Visual Basic, Key Metrics, Metrics Reporting, Project Planning, Project Management, Cost Benefit, SharePoint Designer, SharePoint, Business Objects, Six Sigma, Account Management, Visio, Vendor Management, Employee Benefits, Management, Payroll, Process Improvement, Risk Management, Salesforce.com, Forecasting, Financial Analysis, Sarbanes-Oxley, Analysis, Leadership, Accounting, Sarbanes-Oxley Act, Training, Strategy
Education
The University of Texas at Austin 1991 — 1993
BBA, Finance
Stephen F. Austin State University 1989 — 1991
Business Administration and Management, General
Universal Underwriters Insurance October 2005 - September 2010
Zurich North America Insurance October 2005 - September 2010
Arbella Insurance Group December 1996 - August 2000
Fair and Yeager Insurance Agency June 1984 - December 1996
Skills
Claims, Property & Casualty..., Insurance Claims, Adjusting, Commercial Insurance, Property Damage, Insurance Agents, Investigation, Automobile, Claim, Liability
Education
Framingham State College 1977 — 2005
Bachelor of Science (BS), Fashion Merchandising
Dean College
Associate of Arts and Sciences (A.A.S.), Fashion Merchandising
i6eight October 2011 - Present
Vocational Diagnostics, Inc. February 2010 - January 2012
Steptoe & Johnson LLP March 2008 - January 2010
Greenberg Traurig 2006 - 2007
Zurich North America Insurance 2001 - 2006
O'Connor Cavanagh 1992 - 1999
Vulture Peak School - Wickenburg 1993 - 1998
University Attorney's Office, University of Arizona 1990 - 1992
Streich Lang (now Quarles & Brady) - Phoenix 1987 - 1989
Snell & Wilmer 1985 - 1987
Education
Arizona State University West 1992 — 1995
Master of Education, Elementary Education
University of Arizona 1989 — 1992
BS, Political Science, Minor in Communication
Phoenix College 1982 — 1989
Associate of Arts, Legal Assisting
Sears Holdings Corp. January 2005 - Present
Zurich North America Insurance June 1999 - December 2004
Zurich North America June 1999 - December 2004
Skills
Change Management, Instructor-led Training, Instructional Design, Learning Management, Project Management, Technical Training, Leadership Development, Training Delivery, Training, Curriculum Design, Hands-on Training, Performance Management, Performance Improvement, Captivate, Talent Management, Coaching, Employee Engagement, Workshop Facilitation, E-Learning, Needs Analysis, Learning Management..., Organizational..., Team Building, Employee Training, Adult Education, Organizational..., ADDIE, Succession Planning, Blended Learning, Performance Consulting, Workforce Planning, Software Documentation, New Hire Orientations, Retail, Management, Management Development, Onboarding, Organizational Design, Technical Writing, Conflict Resolution, Career Development, Camtasia, Staff Development, Training Facilitation, Hiring, Interviews, Leadership, Employee Relations, New Hire Training, Time Management
Education
Endicott College 1979 — 1981
Associate of Science (A.S.), Broadcast Communications
Hersey High School 1976 — 1979
diploma, general
Kaiser Permanente July 2013 - Present
ABS Associates, Inc. August 2008 - April 2013
ABS Associates, Inc. October 2007 - January 2011
JP Morgan Chase August 2005 - October 2007
JPMorgan Chase 2005 - 2007
IBM Global Services April 2005 - July 2005
IBM Global Services August 2004 - April 2005
Zurich North America Insurance February 2001 - August 2004
Zurich North America Insurance January 2000 - February 2001
Intercargo Insurance October 1996 - December 1999
Skills
Peregrine, XP, Outlook, Active Directory, Microsoft Office, System Administration, Software Documentation, Technical Support, Windows 7, Windows Server, Integration, ITIL, Help Desk Support, Lotus Notes, Process Improvement, Troubleshooting, Incident Management, Operating Systems, Call Centers, Training, Networking, Project Management, Team Leadership, Citrix, Computer Hardware, Service Desk, IT Operations, Disaster Recovery, Management, Technical Staff..., Coaching Staff, Customer Support, Staff Management, SharePoint, Windows XP, IT Management
Education
Elgin Community College 2011 — 2013
Associate of Applied Science, Management
Help Desk Institute 2007 — 2007
Certification, Help Desk Manager
Help Desk Institute 2007 — 2007
Certification, Support Center Analyst
Help Desk Institute 2007 — 2007
Certification, IT Infrastructure Library (ITIL) Foundations
Help Desk Institute 2006 — 2006
Certification, Help Desk Associate
Elgin Community College 1996 — 1999
Associates, Applied Science
American Reliable Insur Co February 2013 - Present
SEQUOIA INSURANCE CO January 2011 - April 2012
DIBUDUO & DEFENDIS INSURANCE BROKERS November 2006 - August 2010
JAMES G PARKER AND ASSOCIATES June 2005 - November 2006
DIBUDUO & DEFENDIS INSURANCE BROKERS April 2003 - June 2005
Fireman's Fund Insurance Co April 2002 - April 2003
ZURICH NORTH AMERICA INSURANCE September 2001 - April 2002
ONE BEACON INS. GROUP/COMMERCIAL UNION INSURANCE May 1995 - September 2001
THE HARTFORD August 1984 - May 1995
Skills
Brokers, Commercial Insurance, General Liability, Property & Casualty..., General Insurance, Microsoft Excel, Microsoft Word, Microsoft Outlook, Lotus Notes, DOS commands, PowerPoint
Education
University of Missouri-Columbia
Bachelor of Science (BS), Agricultural Economics
Zurich July 2006 - Present
Zurich North America Insurance 2006 - Present
CNA 2004 - 2006
Travelers 2002 - 2004
EBI Companies/Royal & Sun Alliance October 1997 - March 2002
Skills
Casualty, Property & Casualty..., Insurance, Underwriting, Commercial Insurance, Liability, Claim, Workers Compensation, Customer Service, Excess, General Insurance, Brokers, Umbrella Insurance, Casualty Insurance
Education
Duquesne University 1993 — 2007
BA, Psychology/Spanish
Brentwood High School
Hensel Phelps Construction Co May 2007 - October 2012
M.C. Dean, Inc. 2002 - 2005
Zurich North America Insurance June 1998 - June 2002
Skills
Construction, Construction Safety, Safety Management..., Risk Management, Accident Investigation, Occupational Health, Workers Compensation, Risk Assessment, Team Building, Strategic Planning, Industrial Hygiene, Claims Management, Electrical Systems -..., People Based Safety, Behavior Based Safety, Custom Software..., Mediation, Instructor-led Training, Hazardous Materials..., Safety Program..., Staff Management..., International Safety..., Austere and Hazardous..., Mining and Tunneling, Root Cause Analysis, EHS, Hazard Analysis, Safety, Construction Management, Training
Education
Columbia Southern University
Occupational Safety and Health
Eastfield College
Associate of Science (AS), Computer Aided Design with Electronics Option
GeoVera Holdings, Inc. October 2005 - Present
Zurich North America Insurance June 1999 - October 2005
Skills
Property Damage, Property & Casualty..., Insurance, Claim Investigation, Legal Liability, Claims Management, Customer Service, Property Claims, Claims Handling, Commercial Lines, Liability, Subrogation, Commercial Insurance
Education
Sam Houston State University 1995 — 1998
Bachelors, Criminal Law/Justice and Business
Rockhill Insurance Company 2012 - Present
Zurich North America Insurance 2010 - Present
Zurich North America 2010 - Present
United Heartland February 2009 - December 2010
Swiss Re January 1997 - November 2008
ERC/GE Insurance Solutions 1997 - 2008
lawrence aviation 1975 - 1977
Skills
Underwriting Management, Insurance Auditing, Compliance, Risk Management, Mentoring, Client Relationship Mgmt, Team building, Leadership/Administratio..., Training, Creative solutions, Underwriting
Education
University of Kansas 1970 — 1979
Bachelor's degrees, Pscyhology, History, Education
Casino Miami Jai Alai September 2011 - Present
Safe Guard Sevices LLC October 2009 - August 2011
Zurich North America Insurance October 2004 - October 2009
State of Florida Attorney General's Office October 1997 - November 2003
City of Miami police Department June 1970 - January 1994
Skills
Microsoft Office, Management, Customer Service, Team Building, Microsoft Word, Training, Microsoft Excel, PowerPoint, Hospitality, Operations Management, Supervisory Skills, Strategic Planning, Employee Relations, Security, Executive Protection, Investigation, Criminal Investigations, Firearms, Security Management, Crime Prevention, Policy, Workplace Violence, Police, Public Safety, Surveillance, Corporate Security, Private Investigations, Security Operations, Criminal Justice, Interrogation, Physical Security, Security Training, Personal Protection, Internal Investigations, Enforcement, Homeland Security, Law Enforcement..., Evidence, Fraud, Criminal Law, Interviews, Protection, Background Checks, Patrol, Crisis Management, Emergency Management, Loss Prevention, Intelligence Analysis, Risk Assessment, Asset Protection
Education
FBI National acadamy 1982 — 1982
Law Enforcement, Administration
Florida International University 1973 — 1978
Bachelor’s degree, Criminal Justice/Law Enforcement Administration
Florida International University 1968 — 1978
Criminal Justice/Law Enforcement Administration