AmaWaterways Company
Industry: Company
DescriptionHeadquarters: Calabasas, CA Date founded: 2002
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AmaWaterways Employees
Resorts World Bimini 2014 - 2015
AmaWaterways 2013 - 2014
Celebrity Cruises 2007 - 2013
Celebrity Cruises, Inc. 2006 - 2007
Royal Caribbean Cruises, Ltd. 2004 - 2006
Royal Caribbean International July 2001 - July 2004
Royal Caribbean International August 1999 - July 2001
Coca-Cola Enterprises June 1997 - June 1999
Coca-Cola Enterprises June 1996 - June 1997
Macy's 1994 - 1996
Skills
Marketing Strategy, Strategy, Sales Management, Marketing, Cruises, Leisure, Forecasting, Sales, Strategic Partnerships, Management, Trade Shows, Account Management, Business Strategy, Marketing Management, Strategic Planning, Hotels, International Sales, Sustainable Tourism, Budgets, Product Marketing, Contract Negotiation, Travel Management, Leadership, Integrated Marketing, Sustainability, Market Research, Cruise Lines, Financial Analysis, Sales Operations, Training, Strategic Financial..., Business Analysis, Hospitality, CRM, Financial Reporting, Pricing, Environmental Issues, Financial Modeling, Negotiation, Event Planning, Public Relations, Retail Category..., International Business..., Sales Analysis, Digital Marketing, Operations Management, Advertising, Environmental Impact..., Environmental..., Education
Education
Harvard University 2012 — 2015
Master of Arts (M.A.), Environmental Management and Sustainability
Florida Atlantic University
Bachelor of Business Administration (BBA), Marketing
Florida Atlantic University
Master of Business Administration (MBA), International Business, 4.0
AmaWaterways February 2015 - Present
ValleyCrest Companies September 2012 - January 2015
David's Bridal March 2012 - July 2012
Victoria's Secret November 2011 - July 2012
Ace Mart Restaurant Supply Company July 2008 - September 2011
The Paisano August 2006 - May 2008
The Writing Program at University of Texas at San Antonio August 2005 - May 2008
Maggie Moo's Ice Cream August 2002 - January 2004
Skills
Customer Service, Customer Relations, Problem Solving, Property Tax, Research, Project Planning, Accounts Payable, Sustainability Strategy, Team Leadership, Risk Management, Management, Sustainability, Budgets, Human Resources, Accounts Receivable, Retail, Outlook, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Time Management, Data Entry, Administrative..., Teamwork, Data Analysis, Process Scheduler, Invoicing, Administration, Inventory Management, Team Building
Education
The University of Texas at San Antonio 2004 — 2008
Bachelor of Business Administration Degree, Management
Optimum October 2012 - Present
Diesslin Structures May 2011 - May 2012
AMAWATERWAYS April 2010 - March 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Photoshop, Windows, Research, Strategic Planning, Outlook, Teaching, HTML, Budgets, C++, Editing, C, Social Media, Team Leadership, Business Development, Marketing, Public Relations, New Business Development
Education
University of Colorado at Boulder 1966 — 1970
Bachelor of Arts (B.A.), Sociology
AmaWaterways July 2015 - Present
Uniworld Boutique River Cruise Collection June 2008 - June 2015
Aconex June 2007 - May 2008
Carnival Cruise Lines 1995 - 2007
Skills
Travel Management, New Business Development, Account Management, Sales Management, Tourism, Contract Negotiation, Marketing Strategy, Business Development, Business Strategy, Sales, Strategic Planning, Competitive Analysis, Negotiation, Online Advertising, Leisure, E-commerce, Team Leadership, Marketing
Education
University of California, Santa Barbara 1987 — 1991
BA, Biological Sciences
AmaWaterways August 2014 - Present
Greater Conejo Valley Chamber of Commerce August 2011 - August 2014
Gallo Wine Company June 2010 - December 2011
Wells Fargo Home Mortgage July 2009 - July 2010
JPMorgan Chase July 2002 - June 2009
JPMorgan Chase July 1992 - June 2002
Skills
Small Business, Public Speaking, Strategic Planning, Marketing, Mortgage Banking, Team Building, Leadership, Sales, Social Media Marketing, Business Development, Nonprofits, Real Estate, Marketing Communications, Event Planning, Fundraising, Public Relations, Social Networking, Loans, Social Media, Marketing Strategy, Sales Management, Event Management, Customer Service
Education
University of Florida 1977 — 1982
Bachelor's degree, Graphic Design
Society of Wine Educators
Certified Specialist of Wine, C.S.W.
Conifer Health Solutions May 2013 - Present
1105 Media, Inc. December 2012 - May 2013
AmaWaterways August 2010 - February 2012
Digital Blue Media, Inc. February 2008 - August 2011
Managed Dental Care July 2007 - September 2008
Platinum Blue Productions, Inc. November 2006 - June 2007
Cardservice International August 1997 - November 2004
Skills
Financial Statements..., Full Cycle Accounting, Month, Quarter & Year..., Cash & GL..., Payroll Administration, Account Reconciliation, Accounts Payable
Education
California State University-Northridge 2008 — 2013
Bachelor's Degree, Accounting and Finance
AmaWaterways October 2014 - Present
AmaWaterways July 2012 - Present
BAR NONE BARBECUE, INC August 2002 - December 2011
SOLAR TURBINES, INC January 1998 - January 2000
Skills
Event Planning, Customer Relations, Event Management, Hospitality Management, Call Center, Management, Marketing, Operations Management, New Business Development, Training, Leadership, CRM, Customer Service, Strategic Planning
Education
University of San Diego 1996 — 2000
Bachelor of Arts, Business Administration
AMAWATERWAYS August 2011 - Present
Sunrise Senior Living March 2009 - September 2010
Viking River Cruises April 2007 - July 2008
Coast to Coast Computer Products June 2000 - April 2003
Skills
Tourism, Leisure Travel, Cruises, Tour Operators, Hospitality, Event Management, Marketing Strategy, Vacation, Travel Planning, Sales&Marketing, Long-term Customer..., Public Relations, Sales, Customer Service, Social Media
Education
University of Phoenix 2005 — 2007
Bachelor of Science in Human Services/Management
Los Angeles Pierce College 2001 — 2003
Associate in Arts Degree in Liberal Arts
Uniworld Boutique River Cruise Collection 2014 - Present
QuarterMoon Media January 2010 - Present
AmaWaterways July 2012 - February 2014
Scott Public Relations December 2008 - January 2010
Girl Scouts of the San Fernando Valley January 1998 - December 2008
Skills
Press Releases, Media Relations, Copywriting, Corporate Communications, Public Relations, Newsletters, Social Media, Journalism, Publications, Public Speaking, Event Management, Proposal Writing, Marketing, Newspapers, Video, Market Research, Television, Brochures, Editing, Press Kits
Education
UCLA School of Theater 2000 — 2003
MFA, Screenwriting
University of California, Los Angeles 2000 — 2003
MFA, Screenwriting
University of Illinois at Urbana-Champaign 1986 — 1990
BA, History/English
Aberdeen University (U.K 1988 — 1989
Bachelor's degree, History and English
AmaWaterways June 2014 - Present
Orens Universal Inc dba Plaza Travel February 2010 - October 2013
Bread Basket Cake Company April 2008 - February 2010
Anthony Cools Experience September 2006 - May 2007
Best Western Sunset Plaza Hotel May 2006 - August 2006
Best Western, Sunset Plaza Hotel May 2004 - August 2005
Skills
Travel Management, Hotels, Hospitality, Vacation, Leisure Travel, Tourism, Travel Planning, Cruises, Hospitality Industry, Social Media, Event Planning, Sales, Marketing, Blogging, Facebook, Online Travel, Leisure, Incentive Travel, Hotel Booking, Business Travel
Education
University of Nevada-Las Vegas 2004 — 2007
B.S, Hospitality Management/Meetings & Special Events Management with a Minor in Entertainment
AMAWATERWAYS October 2011 - Present
Rapid Reproductions April 2007 - July 2011
Beijing Restaurant September 2004 - March 2006
Ceres Public Library July 2002 - May 2003
Education
CSU Stanislaus 2004 — 2010
Bachelor of Arts, Art; an emphasis in Graphic Design and Art History
Ceres High School
Hotelplanner.com & Meetings.com January 2012 - Present
HotelPlanner 2012 - 2015
HotelPlanner 2012 - 2015
AMAWATERWAYS September 2009 - April 2012
Star Resourcing 2011 - 2012
Pleasant Holidays August 2006 - September 2009
Hospitality Marketing January 2004 - July 2005
Hilton Hotels 1990 - December 2003
Hotels.com 2002 - 2003
Marriott 1990 - 1990
Skills
Hotels, Hospitality, Revenue Analysis, Marketing Strategy, Online Advertising, E-commerce, Strategic Partnerships, Strategic Planning, New Business Development, Hospitality Industry, Social Media Marketing, SEM, Email Marketing, Social Media, Competitive Analysis, Marketing, Online Travel, Event Management, Digital Marketing
Education
University of Massachusetts / Anna Maria College 1976 — 1979
B.A. / M.B.A., History, Political Science & Management
University of Massachusetts, Amherst 1975 — 1979
BA, History
AMAWATERWAYS July 2011 - Present
CMR Consulting February 2011 - Present
AMAWATERWAYS November 2009 - January 2011
Peter Deilmann Cruises January 1999 - June 2009
Skills
Commercial Art, Customer Relations, Cruises, Tourism, New Business Development, Customer Service, Event Planning, Marketing, Training, Sales, Vacation, Hospitality, Commercial Work, Leisure, Travel Management, Leisure Travel, Hospitality Industry, Tour Operators, Strategic Planning
Education
University of North Texas 1964 — 1968
BA, Commercial Art
University of Houston
AMAWATERWAYS January 2011 - Present
Kuoni Tours - Destination Management September 2010 - January 2011
Grand Canyon Railway and Resort (a Xanterra Company) September 2009 - September 2010
Travel Bound (GTA) October 2008 - September 2009
Travel Bound (GTA) May 2007 - October 2008
Cayman Islands Department of Tourism January 2006 - May 2007
AAA Mid-Atlantic Travel Corporate Headquarters October 2005 - November 2006
AAA Mid-Atlantic 2004 - 2005
AAA Mid-Atlantic 2003 - 2004
Rosenbluth Vacations (a Signature Agency) December 1997 - December 2003
Skills
Strategic Planning, Research, Teamwork, Benchmarking, Hotels, Tourism, Cruises, Online Marketing, New Business Development, Business Development, Marketing Strategy, CRM, Marketing, Contract Negotiation, Leisure Travel, Leisure, Management, Tour Operators, Sales, Hospitality, Incentives, Travel Management, Vacation, Online Travel, Incentive Travel, Revenue Analysis, Adventure Travel, Travel Planning, Business Travel, Destination Marketing, Hotel Booking, Resorts, Hospitality Industry
Education
Delaware County Community College 1981 — 1986
Associate Degree
Delaware County Community College
Associate Degree
AMAWATERWAYS 2009 - Present
Kyle & Associates April 1985 - Present
Phone Ware, Inc 2006 - August 2014
Phone Net, Inc 2006 - August 2014
Wequassett Resort and Golf Club December 2010 - December 2013
Moulton Logistics Management 1998 - 2008
Hooven Direct 1990 - 1996
Windstar Cruises March 1985 - July 1987
Sitmar Cruises 1973 - 1984
Skills
Marketing Strategy, Marketing, Sales, B2B, Start-ups, New Business Development, Selling, Lead Generation, Strategic Planning, Strategic Partnerships, Hotels, Marketing Communications, Market Planning, Account Management, Event Management
Education
Rutgers University-New Brunswick 1960 — 1966
BA, MBA, Business
AmaWaterways September 2014 - Present
Central Holidays August 2012 - September 2014
Travelsavers January 2008 - April 2012
SuperClubs October 2005 - January 2008
Palace Resorts January 2004 - October 2005
Pride Mobility Products September 1991 - January 2004
Avis Rent A Car Systems Inc June 1978 - June 1984
Skills
Hotels, Travel Management, Cruises, Tourism, Leisure Travel, Hospitality, Leisure, Business Travel, Incentive Travel, Vacation, Tour Operators, Resorts, Hospitality Industry, Travel Planning, Sales Management, Honeymoons, Trade Shows, Event Management, Hospitality Management, Car Rental, Customer Service, Event Planning, Hotel Management, Contract Negotiation, New Business Development, Negotiation, Adventure Travel, Sales, Marketing Strategy, Marketing, Social Media Marketing, Travel Agency, Public Relations, GDS, Corporate Events, Business Development, Luxury, Incentives, Meeting Planning, Social Media, Hotel Booking, Sales Operations, Online Travel, Yield Management, Revenue Analysis, Travel Technology, E-commerce, Sabre, Destination Marketing, Amadeus
Education
Penn State University
AMAWATERWAYS February 2011 - Present
Malibu Kitchen October 2010 - February 2011
Pepperdine University August 2010 - October 2010
A'GACI LLC August 2009 - May 2010
D Custom Publishing June 2009 - September 2009
Davie Brown Entertainment January 2009 - April 2009
Pepperdine University August 2006 - December 2008
DFW Airport June 2007 - August 2007
Education
Pepperdine University 2005 — 2009
BA, Advertising, Multimedia Design
Self Employed April 2015 - Present
USC Marshall School of Business June 2013 - Present
AmaWaterways May 2014 - February 2015
AmaWaterways September 2012 - April 2014
Nordstrom 2012 - 2012
Nordstrom 2011 - 2011
Nordstrom 2009 - 2010
Nordstrom July 2008 - December 2008
Neiman Group December 2007 - May 2008
Skills
Visual Merchandising, Social Media, Facebook, Event Planning, Social Networking, PowerPoint, Microsoft Office, Customer Service, Outlook, Microsoft Word, Event Management, Microsoft Excel, Public Relations, Time Management, Marketing, Public Speaking, Marketing Communications, Research, Data Analysis, Market Research, Sales, Merchandising, Social Media Marketing, Management, Marketing Strategy, Leadership, Training, Strategic Planning, Financial Analysis
Education
USC Marshall School of Business 2013 — 2016
Master of Business Administration (MBA), Graduate Certificate in Marketing, 3.3
UCLA 2012 — 2013
Certificate in General Business Studies, Human Resources Management and Services and Marketing, 3.9
Fashion Institute of Design & Merchandising 2007 — 2008
Associate of Arts (AA), Merchandise Marketing, 3.6
University of California, San Diego 2003 — 2006
BA, International Studies, Political Science, History, Law & Society
AmaWaterways August 2015 - Present
New York & Company May 2015 - July 2015
New York & Company August 2013 - September 2014
Regal Salisbury Stadium 16 & RPX Theater June 2012 - April 2013
Regal Salisbury Stadium 16 & RPX Theater December 2008 - June 2012
Skills
managerial experience, Money Management, Customer Service, Community Mental Health, Leadership, Research, Cashiering, Analysis, Microsoft Office, Retail, PowerPoint, Customer Satisfaction, Time Management, Sales, Teamwork, Microsoft Word, Microsoft Excel, Training, Management
Education
Salisbury University 2010 — 2014
Bachelors, Sociology, Psychology, Art
Freelance June 2015 - Present
AmaWaterways June 2014 - June 2015
BJ's Wholesale Club March 2013 - March 2014
BJ's Wholesale Club, INC. July 2011 - April 2013
RDW Group August 2010 - July 2011
Selim Direct March 2008 - June 2010
Skills
Copywriting, Creative Writing, Problem Solving, Advertising, Marketing Communications, Excel, Concept Development, Project Management, Creative Traffic, Strategic Planning, Creativity, Microsoft Excel, Marketing, Creative Direction, Google Adwords, Customer Service, Account Management, Email Marketing, Digital Marketing, Merchandising, Social Media, Management, Online Advertising, Market Research, Integrated Marketing, Social Media Marketing, Brand Management, Sales, Retail, Event Planning, Direct Marketing, Event Management, Marketing Strategy, Time Management, Market Planning, Marketing Management, Brand Development, Creative Strategy, Product Marketing, Editing, E-commerce, Social Networking, Direct Mail, Google Analytics, PowerPoint, Leadership, Public Relations, Interactive Marketing
Education
Bryant University 2007 — 2010
BSBA, Marketing (Major), Literary Arts & Cultural Studies (Minor)
UMass Amherst 2005 — 2007
Pre-Requisites
NKHS 2001 — 2005
AmaWaterways January 2015 - Present
AmaWaterways January 2006 - January 2015
Viking River Cruises November 2002 - January 2006
Skills
Social Media Marketing, Customer Service, Email Marketing, Tourism, Digital Marketing, Cruises, Online Advertising, Marketing Strategy, Marketing, Customer Satisfaction, Hospitality, Sales, Creative Direction, Project Planning, Recruiting, Integrated Marketing, Event Planning, Marketing Communications
Education
University of California, Irvine 1996 — 2001
BA
AMAWATERWAYS April 2009 - Present
Amawaterways March 2009 - Present
MEH International LLC 2005 - 2009
Royal Carribean Interntional 2000 - 2006
Norwegian Cruise Line 1989 - 2000
Skills
Tour Operators, Hospitality Management, Cruises, Leisure Travel, Training, Tourism, Marketing, Hospitality, Hospitality Industry, Marketing Strategy, Hotels, Revenue Analysis, Leisure, Contract Negotiation, Strategic Planning, Competitive Analysis, Sales, Travel Management, Travel Planning, Incentives, Yield Management, Incentive Travel, International Sales, Online Travel, Vacation, Resorts, Honeymoons, Hotel Booking, Adventure Travel, Hotel Management, Disney, Sabre, Event Management, Business Travel, Trade Shows, Pre-opening, Online Advertising, New Business Development, Destination Marketing, Front Office, Event Planning, Food & Beverage, Google Groups, Travel Writing, Ticketing, Strategic Partnerships, Meeting Planning, Online Marketing, Luxury, Account Management
Education
Miami Jackson 1993 — 1996
Bachelor of Business Administration (B.B.A.), Psychology
University of Miami - School of Business
Bachelor of Science (BS)
Puma Biotechnology, Inc April 2015 - Present
CORE Media Group Inc. October 2014 - April 2015
AMAWATERWAYS March 2012 - May 2014
The Brattle Group October 2009 - December 2011
Skills
Account Reconciliation, Accounts Payable, Accounts Receivable, Auditing, Finance, Project Accounting, Microsoft Excel, Analysis, Microsoft Dynamics SL, Microsoft Dynamics GP, Financial Analysis, International Accounting, Cash Management, Reconciliations, Month End Close, Microsoft Office, Sales Tax, Tax Preparation, Solomon, SQL, Time Management, Confidentiality, Cash Receipts, Intercompany, Word, Excel, Outlook, PowerPoint, Multi Tasking, Accpac, Sage FAS, Sage
Education
Bentley University 2005 — 2009
Bachelor of Science, Accountancy
Royal Holloway, U. of London 2007 — 2007
Business Management
MCI Group March 2015 - Present
MCI Group October 2014 - March 2015
Brandy Melville May 2012 - August 2013
AMAWATERWAYS July 2011 - April 2012
Skills
Travel Management, Customer Service, Outlook, Sales, Tourism, Leisure Travel, Travel Planning, Cruises, Event Planning, Marketing Communications, Social Media Marketing, Marketing Strategy, Marketing, Time Management, New Business Development, Microsoft Word
Education
Oxford Brookes University 2013 — 2014
MSc International Hospitality and Tourism Management
San Diego State University-California State University 2007 — 2011
BS, Economics
Alpha Epsilon Pi January 2014 - January 2015
Pac-12 Networks 2013 - 2015
Sandy Days Kids Camp 2013 - 2015
AmaWaterways August 2014 - September 2014
FROSCH 2009 - 2012
Skills
PowerPoint, Public Speaking, Social Media
Education
University of Oregon 2011 — 2015
Bachelor of Science (B.S.), Advertising, Business Administration
AmaWaterways February 2007 - March 2014
City of Los Angeles April 2003 - August 2005
Education
California State University-Northridge 2001 — 2006
BA, Sociology - Criminal Justice and Asian American Studies
AmaWaterways 2014 - Present
AmaWaterways 2012 - 2014
AmaWaterways 2009 - 2012
Accor 2006 - 2008
Skills
Customer Service, Sales, Marketing, Budgets, Management, Microsoft Excel, Microsoft Office, Training
Education
ESG Management School 2004 — 2006
Master's degree, Sales, Marketing, Management
AMAWATERWAYS September 2005 - Present
AMA Waterways 2005 - Present
Education
1973 — 1976
ba, BUSINESS
Jack Nadel International December 2013 - Present
Tickle Time August 2012 - December 2013
AMAWATERWAYS September 2009 - November 2011
SITA World Tours 2007 - 2009
General Tours World Traveler February 2004 - September 2007
Skills
Travel Management, Customer Service, Tourism, Leisure Travel, Cruises, Leisure, Tour Operators, Hotels, Vacation, Hospitality, Online Travel, Travel Planning, Adventure Travel, Incentive Travel, Resorts, Hotel Booking, Customer Retention, Microsoft Office, Sales, Hotel Management, Revenue Analysis
Education
Keene State College
General education with a focus on English, Philosophy, Mathematics and Psychology
AMAWATERWAYS July 2005 - Present
Uniworld Boutique River Cruise Collection November 2002 - June 2005
Insight Vacations October 1997 - October 2002
Contiki Holidays December 1992 - October 1997
Ceratech September 1990 - July 1992
Marconi Instruments October 1989 - September 1990
Skills
Tourism, Cruises, Hotels, Negotiation, Coaching, Operations Management, Product Management, Contract Negotiation, Planning, Research, Travel Management
Education
University of Hertfordshire 1986 — 1989
BSc, Electronics
Guildford College of Technology 1984 — 1986
HND, Electronics
AmaWaterways 2012 - Present
Northcentral University July 2008 - September 2008
Education
University of California, Irvine 2006 — 2010
B.S. Degree, Computer Science
AMAWATERWAYS September 2009 - Present
Warner Bros. Entertainment Group of Companies December 2008 - August 2009
British Union for the Abolition of Vivisection (BUAV) January 2007 - April 2007
Amnesty International March 2006 - April 2007
Education
King's College London, U. of London 2005 — 2006
MA Human Values and Contemporary Global Ethics
University of California, San Diego 2001 — 2005
BSc Management Science
University of Westminster 2003 — 2004
International Studies Abroad, Business and Psychology
AMAWATERWAYS January 2003 - Present
JMTechs 2001 - 2005
Brendan Vacations January 1997 - January 2001
Skills
Travel Management, Project Management, Team Leadership, Strategic Partnerships, Leisure Travel, Hotels, Strategic Planning, Windows, Online Advertising, Tourism, Operations Management, Program Development, System Deployment, Network Deployment, VMware Infrastructure, Microsoft Office..., .NET, Microsoft Technologies, HP Procurve, IP VPN, VoIP, Crystal Reports, Microsoft SQL Server, Database Administration, PPC Bid Management, Purchasing Negotiation, Technical Hiring, Web Applications, Web Services, API Development
Education
Institute Computer Technology 1998 — 2002
Bachelor's degree, Computer and Information Sciences and Support Services
Platt College-Los Angeles 1997 — 1999
Associate of Arts and Sciences (AAS), Large Scale Network Infrastructure and LAN/WAN Management
AMAWATERWAYS October 2007 - Present
Citi March 2006 - September 2007
South African Airways September 1995 - January 2001
Skills
Cruises, Leisure Travel, Travel Management, Tour Operators, Vacation, Leisure, Tourism, Social Media, Incentives, Hotel Booking, Event Planning, Hotels, Incentive Travel, Travel Planning, Online Travel
Education
CSUN 2006 — 2008
BS, MARKETING
CJB Senior Secondary, Johannesburg
Los Angeles County Office of Education January 2012 - Present
Los Angeles County Office of Education August 2008 - January 2012
AMAWATERWAYS June 2008 - August 2008
Viking River Cruises April 2006 - January 2007
Valley Travel Group July 2005 - April 2006
Provicint November 2003 - July 2004
Big 5 Sporting Goods October 2001 - November 2003
Big 5 Sporting Goods November 2000 - September 2001
Skills
Microsoft Excel, Microsoft Office, Public Relations, Editing, Social Networking, Facebook, Team Building, Tutoring, Data Entry, Community Outreach, SPSS, Research, Data Analysis, Nonprofits, Fundraising, Training, Leadership, Marketing, Sales
Education
Regional Occupational Program, Palmdale, CA 2005 — 2006
Certificate of Competency
Kerschenstein Berufschulzentrum, Regensburg, Germany 1998 — 1999
Certificate of Competency
Pestalozzi Hauptschule, Regensburg, Germany 1995 — 1998
Qualifizierender Hauptschulabschluss (Certificate of Secondary Education)
College of the Canyons
Associate of Arts (AA)
AmaWaterways March 2014 - Present
Monte Carlo Resort & Casino March 2013 - Present
MGM Grand June 2012 - March 2013
MGM Grand August 2011 - March 2013
Skills
Hospitality, Resorts, Event Planning, Customer Service, Customer Satisfaction, Guest Recovery, Hotels, Time Management, Teamwork, Management, Hospitality Management, Food & Beverage, Training, Restaurants, Opera
Education
California State University-Northridge 2006 — 2010
BA, Deaf Studies
AMAWATERWAYS 2008 - Present
Sears, Roebuck and Co. January 2006 - April 2009
All Nation Mortgage March 2005 - December 2006
Skills
Key Account Management, Employee Training, Account Administration, Program Management, Customer Service, Long-term Customer..., Bilingual
Education
CSUN 2010 — 2013
Master of Science (MS), Family and Consumer / Consumer Affairs
CSUN 2006 — 2009
Bachelor of Arts (B.A.), Communication, General