Viking River Cruises
Viking Cruises is a cruise line providing river and ocean cruises, with operations based in Basel, Switzerland. It has two divisions, Viking River Cruises and Viking Ocean Cruises. Customer service: 1 (877) 668-4546 Headquarters: Los Angeles, CA CEO: Torstein Hagen (1997–) Founder: Torstein Hagen Founded: 1997 Number of employees: 5,000
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Viking River Cruises Employees
EF Educational Tours February 2015 - Present
Viking River Cruises March 2011 - Present
Viking Cruises July 2010 - March 2011
Skills
Customer Service, Project Management, Online Marketing, Tourism, Product Marketing, Marketing Management, Travel Management, Direct Marketing, Marketing, Brand Management, Copywriting, Customer Retention, Hospitality, Event Management, Recruiting, Phone Etiquette
Education
UCLA
Bachelors, Linguistics and Spanish
Windstar Cruises November 2011 - Present
Viking River Cruises June 2006 - November 2011
Great Hawaii Vacations June 2005 - June 2006
Cunard Line July 2004 - June 2005
Princess Cruises December 2002 - July 2004
Skills
Call Center, Cruises, Tourism, Transition Management, Travel Management, Hotels, Hospitality, Customer Service, Revenue Analysis, Sales Management, Budgets, Management, Resorts, Sales, Account Management, Team Building, Contract Negotiation, Incentives, Leisure, Call Centers, Leisure Travel
Education
College of the Canyons
Communications, Business/Corporate Communications
Uniworld Boutique River Cruise Collection April 2013 - Present
Uniworld Boutique River Cruise Collection January 2010 - April 2013
Viking River Cruises June 2006 - September 2008
Skills
Tour Operators, Online Travel, Cruises, Customer Service, Travel Management, Tourism, Leisure Travel, Leisure, Resorts
Education
Mount Saint Mary's College California
Bachelor of Business Administration (BBA), Business Administration and Management, General
The Walt Disney Company [Disney Parks & Resorts, ABC Owned Television Network] November 2012 - Present
Resolution Media/OMD (Omnicom Media Group) May 2011 - October 2012
Disney Interactive Media Group October 2009 - May 2011
Viking River Cruises May 2008 - August 2009
Self-Employed July 2005 - February 2009
audioMIDI.com November 2006 - May 2008
Clear Lake Audio July 2005 - February 2008
Classic Components Corporation September 1999 - July 2005
Bob Gail Enterprises September 1996 - September 1998
Skills
SEO, Digital Marketing, Content Strategy, Digital Strategy, Integrated Marketing, Marketing, Web Analytics, Omniture, Google Analytics, Link Building, ROI Optimization, Affiliate Marketing, Public Relations, SMO, Event Planning, SEM, PPC, Email Marketing, Google Adwords, Facebook, Online Advertising, Keyword Research, Analytics, Online Marketing, E-commerce, Web Marketing, Content Management, Marketing Strategy, Copywriting, Social Media, Organic Search, Competitive Analysis, Strategy, Mobile Marketing, Conversion Optimization, Creative Direction, Search Advertising, Landing Page..., Digital Media, Search Analysis, Lead Generation, Interactive Marketing, Google Webmaster Tools, YouTube, A/B testing, Web Project Management, Social Media Marketing
Education
Cornell University 1992 — 1996
BS, Business Management/ Marketing
Cornell University
BS Business Management & Marketing, Business, Management, Marketing, and Related Support Services
Viking River Cruises June 2012 - December 2014
DEI Worldwide July 2011 - February 2012
Web Success Team March 2011 - July 2011
FlexFlop November 2010 - February 2011
Los Angeles County Bicycle Coalition September 2010 - December 2010
Coyote Chronicle April 2008 - June 2009
Skills
Blogging, Pinterest, YouTube, Marketing, WordPress, Facebook, Community Management, Online Advertising, Copywriting, Content Development, Social Media, Social Media Marketing, Social Media Advertising, Google+, Twitter, Instagram, Tumblr, SEO Copywriting, Copy Editing, Photoshop, Final Cut Pro, Buddy Media, Adobe Social, Wildfire
Education
California State University-San Bernardino 2007 — 2009
B.A., Communication (Mass Communication)
Standing Room Only Productions October 2010 - Present
Viking River Cruises November 2013 - January 2014
Total Watch Repair July 2012 - March 2013
Providence Clinical Research September 2009 - December 2009
Medtronic Diabetes July 2008 - July 2009
Select Staffing, Contractor March 2001 - 2008
Skills
Customer Service, Training, Research, Data Entry, Outlook, Leadership, Public Speaking, Microsoft Office, Strategic Planning, Analysis, PowerPoint, Nonprofits, Team Building, Team Leadership
Education
University of California, Los Angeles 2006 — 2008
BA, Psychology, 3.0
Los Angeles Valley College 2002 — 2006
Transfer Alliance Program, 3.8
Valley Educational Development Center (VEDC)
Certificate, 2010 Entrepreneurial Training Program
Viking River Cruises November 2012 - Present
FGX International September 2010 - April 2012
Spirit Airlines February 2008 - September 2009
Skills
Inventory Management, Sales, Retail, Team Leadership, Time Management, Teamwork, PowerPoint, Account Management, Management, Process Scheduler, Operations Management
Education
Anoka Ramsey Community College 2000 — 2001
Travel Certficate, travel
Northeastern Christian College Villanova, PA 1971 — 1973
Associates, English and religion
QVC September 2015 - September 2015
wghayek@gmail.com May 2007 - February 2015
NEW DAWN FILMS New York City Video Production Company October 2014 - October 2014
Smiley Face Killers October 2014 - October 2014
Michael Phelps Swim Spa Commercial June 2014 - June 2014
Bill Hayek - Self Employed April 2013 - April 2013
UPENN January 2013 - January 2013
Fundraiser January 2007 - January 2013
Viking River Cruises October 2012 - October 2012
Discovery Fit & Health September 2012 - September 2012
Skills
Acting, Entertainment, Film, Film Production, Theatre, Stage, Comedy, Drama, Improvisation, Commercials, Feature Films, Television, Blogging, Voice Over, Voice Acting, Video, Directing, Video Production, Screenwriting, Short Films, Final Cut Pro, Advertising, Biotechnology, Business Acumen, Casting, Central Nervous System, Cardiology, Broadcast, Buy
Education
Mansfield University of Pennsylvania 1970 — 1974
Psychology
Viking River Cruises August 2012 - Present
Princess Cruises March 2001 - August 2012
Skills
Travel Management, Cruises, Tourism, Leisure, Leisure Travel, Affiliate Marketing, New Business Development, Destination Marketing, Revenue Analysis, Strategic Partnerships, SEM, Hotels
Education
The George Washington University 1999 — 2001
Masters Degree, Tourism and Travel Services Management
Kutztown University of Pennsylvania
Bachelor's degree, Art Education
ALTOUR February 2015 - Present
American Express February 2012 - February 2015
Exceptional Journeys: Walkabout by Design August 2008 - March 2012
Worldview Travel, Beverly Hills April 2011 - January 2012
Montrose Travel April 2010 - April 2011
Viking River Cruises February 2009 - November 2009
Four Corners Travel August 2008 - February 2009
All-Travel.com May 2003 - August 2008
Corniche Travel April 2002 - May 2003
Newmans South Pacific Vacations April 2001 - April 2002
Skills
Scuba Diving, Africa, Tourism, Leisure Travel, Leisure, Vacation, Hotels, Adventure Travel, South Pacific, Travel Planning, Sabre, International Travel, Hotel Booking, Luxury, Honeymoons, Australia, River Cruises, Luxury Cruises, Business Travel, Tour Operators, Travel Management, Negotiation, Cruises, Hospitality
Education
University of Illinois At Chicago 1983 — 1985
MFA, Fine Art
The School of the Art Institute of Chicago 1980 — 1983
BFA
Ithaca College 1966 — 1968
New Trier High School 1962 — 1966
Viking Cruises September 2015 - Present
Viking River Cruises May 2013 - September 2015
Viking River Cruises March 2008 - May 2013
Health Net March 2007 - February 2008
Los Angeles Daily News July 2004 - March 2007
Skills
Navision, Options Strategies, Securities, Derivatives, Accounting, Account Reconciliation, Budgets, General Ledger, Financial Analysis, PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Office, Accounts Receivable, Accounts Payable, Customer Service, Vlookup, Pivot Tables, Cash, Accruals, Intercompany..., Intercompany Accounts, Fixed Assets, Problem Solving
Education
California State University-Northridge 2009 — 2011
BS, Finance
Los Angeles Pierce College 2007 — 2009
Associates Degree, Liberal Studies
Glocap Search 2013 - Present
SunLover Travel May 2013 - January 2014
Freelance Public Relations 2011 - January 2013
Viking River Cruises 2005 - 2009
Skills
Public Relations, Film Production, Business Intelligence, Sales, Social Media, Social Networking, Acting, Creative Writing, Travel Planning, Travel Arrangements, Event Planning, Event Management, Facebook, Entertainment
Education
American Musical and Dramatic Academy 2010 — 2012
Acting & Performance, Acting, Degree
Los Angeles Valley College 2005 — 2008
Communications, Speech Communications, Degree
Wells Fargo November 2014 - Present
Delta Air Lines March 2013 - August 2014
Viking River Cruises March 2012 - January 2013
Royal Celebrity Tours May 2011 - September 2011
Holland America Line May 2006 - September 2009
McKinley Chalets May 2005 - September 2005
Skills
Excellent Interpersonal..., Microsoft Office, Mac OS X, Typing 50 wpm, Customer Relations, Customer Service, Communicative Skills, Tourism, OS X, Management, Travel Planning, Hospitality, Business Travel, Travel Management, Leisure Travel
Education
University of Utah 2004 — 2008
BA, Russian & International Studies
Brigham Young University - Hawaii 1997 — 1999
General Studies
Beale Travel Group, Inc. December 2009 - Present
Beale Travel Group, Inc. December 2009 - Present
Paul Gauguin Cruises December 2008 - November 2009
Viking River Cruises July 2001 - November 2008
Commodore Cruise Lines 1998 - 2001
Renaissance Cruises 1991 - 1996
Premier Cruise Lines 1988 - 1991
Norwegian Cruise Line August 1985 - September 1988
Maritz Travel Company 1981 - 1985
Skills
Cruises, Incentives, Tourism, Hotels, Hospitality, Resorts, Consulting, Travel Writing, Incentive Travel, Leisure, Sales Management, Hospitality Industry, Sales, Leadership, Meeting Planning, Management, Trade Shows, Food & Beverage, Event Management, Luxury, Direct Marketing, Budgets, Marketing Strategy, Marketing, Revenue Analysis, Incentive Programs, New Business Development, Hospitality Management, Contract Negotiation, Public Relations, Event Planning, Travel Management, Restaurants, Pre-opening, Social Media Marketing, Customer Satisfaction, Tour Operators, Hotel Management, Vacation, Leisure Travel, Corporate Events, Yield Management, Banquets, Front Office, Catering, Business Travel, Direct Sales, Destination Marketing, Adventure Travel, Travel Planning
Education
University of Missouri-Columbia 1976 — 1980
Bachelor of Journalism, Advertising, Marketing, Broadcasting
School of the Osage; Lake of the Ozarks MO (high school)
Aramark October 2009 - September 2015
Hilton Worldwide December 2008 - July 2009
Search Engine Strategies Conference (now ClickZ Live) July 2007 - December 2008
Viking River Cruises June 2007 - October 2008
Hilton Worldwide March 2005 - June 2007
Vagabond Franchise System, Inc. March 2003 - March 2005
TWAcomm.com June 2001 - March 2003
Clary Corporation January 1999 - May 2000
Skills
E-commerce, Online Marketing, Digital Marketing, SEM, SEO, Email Marketing, Social Media Marketing, Web Analytics, Hospitality Industry, Management, Online Advertising, Marketing, Google Analytics, Web Marketing, Interactive Marketing, Project Management, Leadership, Facebook, Display Advertising, Web Content Management, Google Adwords, Vendor Management, Strategy, French, Staff Management, Social Media, Digital Strategy, Omniture, Organic Search, MSN AdCenter, Marin Software, Umbraco, User Experience, PPC, Facebook Advertising, Conductor Searchlight, Mobile Marketing, Responsive Web Design, Hotels
Education
Université de Caen Basse Normandie 1997 — 2000
Masters
University of St. Thomas - Opus College of Business 1998 — 1998
Institut Supérieur Européen de Gestion (ISEG), Paris 1993 — 1997
B.S.
Lycee Epin
French Baccalauréat
onefinestay March 2014 - Present
ARC Travel November 2012 - April 2014
Viking River Cruises July 2010 - November 2012
Answer Financial September 2005 - July 2010
Century Park East Home Owners Association May 2004 - September 2005
Nordstrom July 2003 - May 2004
Skills
Tourism, Insurance, Sales, Sales Management, Conflict Resolution, Leadership, Sales Process, Customer Service, Management, Account Management, SEO, Marketing, Start-ups, Direct Sales, Hospitality, Hotels, Online Marketing, Social Networking
Education
Peirce College 2002 — 2004
Associate of Arts (AA), Business Administration and Management, General
LUKOIL July 2013 - Present
Viking River Cruises April 2012 - July 2013
Airport Salzburg Services November 2009 - April 2012
Intesa Sanpaolo November 2007 - May 2008
Nike July 2006 - November 2007
Skills
Tourism, Travel Management, Hospitality, Management, Event Management, Public Relations, Marketing Communications, Sales, Digital Marketing, Business Travel, Social Media Marketing, Customer Service, Online Advertising
Education
Linguistics University of Nizhny Novgorod (LUNN) 2001 — 2006
Specialist(rus)/Mag., Public Relations, Advertising, and Applied Communication
Linguistics University of Nizhny Novgorod (LUNN) 2001 — 2006
Specialist(rus)/Mag., Linguistics and intercultural communication
Viking Cruises July 2015 - Present
Viking River Cruises October 2011 - July 2015
Qantas Vacations March 2010 - December 2010
Ritz Tours January 2005 - June 2007
Crystal Cruises March 2004 - January 2005
Skills
Event Management, Management, Event Planning, Travel Management, Leisure Travel, Sales, Hotels, Tourism, Leisure
Education
University of Santo Tomas 1999 — 2003
Bachelor's degree, Tourism and Travel Services Management
Viking River Cruises March 2013 - Present
Grand Circle Corporation October 2002 - June 2012
Saga Holidays May 1997 - May 2002
NLG 1992 - 1997
GWV International 1993 - 1995
Skills
Building Customer..., Quality Assurance, Sales, Onsite, Customer Service, Customer Service..., Destination Services, Hotels, teamwork, Team-oriented, Team Leadership, Qualitative Research, Issue Resolution, regional operations, Overseas Experience, High Pressure..., Deadline Driven, Customer Service..., Leisure Travel, Adventure Travel, Africa, Travel Planning, Customer Retention, Customer Satisfaction, Building Relationships, Destination Branding, Destination Events, Training, Coaching, Yield Management, Cruises, Travel Management, Tour Operators, Incentive Travel, Vacation, Teamwork, Time Management, Call Centers, Leisure, Revenue Analysis, Hospitality, Process Improvement, Tourism, Resorts, Sabre, Business Travel, Online Travel, Hospitality Industry, Hospitality Management, Hotel Booking
Education
Massasoit Community College
Associate of Science (A.S.), Legal Office Administration
Commonwealth Worldwide Chauffeured Transportation April 2014 - January 2015
Grand Circle Corporation July 2009 - January 2014
Viking River Cruises April 2011 - June 2012
Vantage Deluxe World Travel December 2007 - February 2009
Ruby Tuesday April 2003 - July 2007
Skills
Sales, Customer Service, Sales Management, Tourism, Direct Marketing, Adventure Travel, Cruises, Vacation, Resorts, Travel Management, Tour Operators, Training, Call Centers, Hospitality, Airlines, Travel, Travel Planning, Leisure Travel, Amadeus, Leisure, Business Travel, Teamwork, Team Building
Education
Springfield Technical Community College 2004 — 2006
Associates, Teleproduction & Multimedia
Do@Co September 2012 - Present
Mondial Assistance December 2011 - Present
Viking River Cruises July 2009 - June 2011
Skills
Tourism, Travel Management, Sabre, Cruises, Tour Operators
Education
Universitatea „Babeș-Bolyai” din Cluj-Napoca 1998 — 2001
not finished, Mathematics
Grup Scolar Ind. Met. AIUD 1994 — 1998
Assistent analist programator, Information Technology
Emerson College August 2013 - Present
Self 2007 - Present
Berkeley Repertory Theatre June 2009 - December 2012
Berkeley Repertory Theatre June 2008 - June 2009
Berkeley Repertory Theatre December 2005 - June 2008
Viking River Cruises 2003 - 2005
Skills
Editorial, Corporate Blogging, Travel Planning, Travel Management, Web Marketing, Blogging, Writing Skills, Event management, Social Events, e-marketing, Editorial Project..., Logistical Coordination, Corporate Housing, Event Management, Logistics, Copywriting, Editing, Social Media, Press Releases, Event Planning, Fundraising, Public Relations, Writing, Online Marketing, Theatre, Nonprofits
Education
Boston University Graduate School of Management 2013 — 2016
Master of Business Administration (MBA), Finance, General, Current GPA: 3.7
University of Southern California 1999 — 2003
Bachelor of Arts (BA), English Language and Literature, General, Magna Cum Laude (GPA 3.8)
Best Agent Today, Inc April 2015 - Present
Zolon Tech Inc. (formerly CCSI Staffing, Inc) September 2014 - April 2015
Comcast December 2013 - September 2014
Viking River Cruises November 2012 - December 2013
Olympia Sports April 2008 - November 2012
Dollar Tree Stores June 2007 - April 2008
Skills
Human Resources, Customer Satisfaction, Sales Management, Merchandising, Retail, Customer Service, Inventory Management, Inventory Control, Sales, Loss Prevention, Time Management, Visual Merchandising, Process Scheduler, Business Operations, Profit, OnQ, Opera, Teamwork
Education
Northern Essex Community College
Associate's, Business - General
Andwin Scientific March 2010 - Present
Viking River Cruises January 2005 - November 2009
American Express January 1995 - March 2004
Skills
Account Management, Business Development, Marketing, Marketing Strategy, New Business Development, Sales Management, Online Advertising, Product Development, Contract Negotiation, Key Account Management, Sales Operations, Online Marketing, Lead Generation, Negotiation, Sales, Strategic Planning, Social Networking, Social Media, Management, Medical Devices, Biotechnology, Pharmaceutical Industry
Education
Los Angeles Pierce College 1992 — 1995
Bachelor’s Degree, Fine/Studio Arts, General
PS Business Parks, Inc. March 2015 - Present
Viking River Cruises January 2013 - February 2015
Woodbury University May 2011 - December 2012
Woodbury University August 2010 - December 2012
Claus Ettensberger Corporation February 2012 - May 2012
American Cancer Society September 2007 - June 2008
Skills
Microsoft Office, Photoshop, Mac OS, Accounts Payable, Account Reconciliation, Outlook, Blogging, Social Media, iWork, SQL, Web Development, Navision, Microsoft Dynamics, Time Management, Higher Education, QuickBooks, Accounts Receivable, Bookkeeping, Payroll, Accounting, Financial Accounting, PowerPoint, Microsoft Word
Education
Woodbury University 2009 — 2012
Bachelor of Business Administration (BBA), Accounting
College of the Canyons 2008 — 2010
Business Mgmt
GameFly March 2010 - March 2013
William O'Neil + Co. Inc. February 2010 - December 2010
Los Angeles Times Interactive/ Tribune Technology February 2008 - January 2010
Viking River Cruises December 2004 - February 2008
Princess Cruises October 2003 - December 2004
Kurt Salmon Associates March 1999 - March 2001
Skills
Web Analytics, Omniture, Analytics, E-commerce, Microsoft Excel, SQL, Microsoft Access, Business Objects, Google Analytics, Flurry, SPSS, SAS E-Miner, Mathematica, PowerPoint, Visio, SEO, Affiliate Marketing, Digital Marketing, Competitive Analysis, Conversion Optimization, A/B testing, Email Marketing, Marketing, Data Mining, Analysis, Cross-functional Team..., Management, Segmentation, SEM
Education
Pepperdine University
MA, Psychology
University of Illinois at Urbana-Champaign
MS, Mechanical Engineering
The University of Texas at Austin
BS, Mechanical Engineering with Honors
AMAWATERWAYS August 2011 - Present
Sunrise Senior Living March 2009 - September 2010
Viking River Cruises April 2007 - July 2008
Coast to Coast Computer Products June 2000 - April 2003
Skills
Tourism, Leisure Travel, Cruises, Tour Operators, Hospitality, Event Management, Marketing Strategy, Vacation, Travel Planning, Sales&Marketing, Long-term Customer..., Public Relations, Sales, Customer Service, Social Media
Education
University of Phoenix 2005 — 2007
Bachelor of Science in Human Services/Management
Los Angeles Pierce College 2001 — 2003
Associate in Arts Degree in Liberal Arts
Viking River Cruises February 2009 - Present
Norwegian Cruise Line & Orient Lines January 2002 - September 2008
Norwegian Cruise Line, Royal Viking Line 2001 - 2008
Four Seasons Hotels and Resorts November 2001 - January 2002
Renaissance Cruises February 2001 - September 2001
Norwegian Cruise Line January 1988 - January 2001
Nordic Tours January 1986 - January 1988
Princess Cruises May 1983 - December 1985
Skills
Cruises, Account Management, Business Development, Sales, Incentive Travel, Sales Operations, Tourism, Leisure Travel, Team Building, Incentives, Marketing, Hotels, Travel Management, Strategic Planning, Start-ups, Hospitality, Business Travel, Leisure, Event Management, Tour Operators, Customer Service
Education
University of Ottawa 1981 — 1982
BA, Education
University of Ottawa 1976 — 1980
BA, Canadian History & Psychology
Stoel Rives LLP August 2014 - October 2014
Viking River Cruises March 2013 - June 2014
Designed Metal Connections May 2011 - March 2013
Kate Somerville Skin Care LLC March 2011 - May 2011
Various Temporary Assignments Including Kate Somerville Skin Care, LLC August 2010 - May 2011
Energy Trust of Oregon November 2006 - May 2010
Intersound Inc February 2004 - April 2006
Entertainment In Motion January 1997 - January 2003
Fox Television Stations Inc April 1986 - January 1997
Skills
Account Reconciliation, General Ledger, Accounting, Accounts Payable, Accounts Receivable, Payroll, Internal Controls, Financial Statements, Invoicing
Education
Los Angeles Valley College
Occupational Certificate, Accounting
California State University-Northridge
General Education
Shipcom Wireless 2000 - Present
Compex Legal Services, Inc. 1986 - Present
Viking River Cruises 2000 - 2011
Zetera Corporation 2004 - 2009
Sea Sights 2001 - 2009
Mirador Capital 2007 - 2008
Sprout Group 2000 - 2007
WebEx 1997 - 2004
QuadraMed 1998 - 2000
TiE 1994 - 2000
Skills
Venture Capital, Start-ups, Private Equity, Business Strategy, Mergers, Corporate Development, New Business Development, Strategic Planning, Entrepreneurship, Business Development, Due Diligence, Strategic Partnerships, Emerging Markets, Investments, Corporate Finance, Strategy, Product Management, Angel Investing, Financial Modeling, Investment Banking
Education
Harvard Business School 1974 — 1978
DBA, Business Strategy
The University of Chicago 1970 — 1971
International Economics
University of Wisconsin-Madison - School of Business 1968 — 1970
MBA
Lenzing AG July 2014 - Present
Ignacio und Co. June 2011 - Present
Trenkwalder Austria February 2014 - July 2014
Lenzing AG May 2011 - February 2014
Royal Cruises May 2010 - June 2011
Maritime Services & Consulting Gmb February 2009 - October 2010
IHS Group of Companies August 2008 - November 2008
G & P July 2006 - August 2008
Grand Circle Travel March 2003 - May 2006
Viking River Cruises 2001 - 2001
Skills
Hotel Management, Hotels, Front Office, Hospitality, Cruises, Revenue Analysis, Pre-opening, Hospitality Management, Hospitality Industry, Tourism, Food & Beverage, Resorts, Cooking, Yield Management, Leisure, Restaurant Management, Food Safety, Opening Hotels, Hotel Booking, HACCP, Concierge Services, Business Travel, Guest Service Management, Income Statement, F&B Management, Pastry, Tour Operators, Rooms Division..., F&B Operations, Rooms Division, Travel Management, Hotel Administration, Pre-opening experience, Food Service, Food, Menu Engineering, Menu Costing, Cost Control, Menu Development, Property Management..., Leisure Travel, Micros, Customer Satisfaction, Wine, Catering, Training, Management, Culinary Skills, Vacation, Event Management
Education
Austrian Hospitality and Business License 1995 — 1995
Graduated, Hospitality
Berufsschule Gmunden 1 1974 — 1977
Waiter Apprenticeship
La Salle Academy 1970 — 1972
Arden Christian Church September 2008 - Present
Christian Church (Disciples of Christ) 2005 - Present
Allisonville Christian Church August 2005 - May 2008
Viking River Cruises September 2002 - June 2004
Event411.com June 2000 - August 2001
ASSI April 1999 - June 2000
Skills
Pastoral Care, Youth Ministry, Preaching, Religion, Theology, Biblical Studies, Public Speaking, Church Events, Discipleship, Volunteer Management, Event Planning, Community Outreach, Non-profits, Teaching, Pastoral Counseling, Stewardship, Public Relations, Social Media, Spiritual Direction, Missions, Leadership, Nonprofits, Religious Studies, Pastoral, Liturgy, Fundraising, Leadership Development, Program Development, Evangelism, Church Growth, Conflict Resolution, Church Administration, Team Building
Education
Christian Theological Seminary 2004 — 2008
M.Div
University of California, Santa Cruz 1986 — 1990
Bachelor of Arts, History
Viking Cruises November 2013 - Present
Viking River Cruises November 2010 - November 2013
Foot Shop Ltd May 2006 - November 2010
Aviva plc September 2005 - May 2006
Gulf Air March 2003 - September 2003
Skills
Digital Marketing, Email Marketing, Online Marketing, PPC, Analytics, Marketing, Marketing Strategy, Microsoft CRM, Digital Strategy, Marketing Management, SEO, Data Analysis, Google Analytics, Twitter, Pinterest, Web Video, Facebook, Marketing Communications, Market Research, CRM, Social Media Marketing, Affiliate Marketing, Google Webmaster Tools, Google Maps, Google+, Display Advertising, Web Design
Education
The University of Reading 2002 — 2005
Geography, Human & Physical, 2:1
Stode College 1999 — 2001
A-Levels, Geography / History / Biology, A-A-C
MAPFRE July 2014 - Present
Viking River Cruises November 2012 - July 2014
Mass. Eye and Ear April 2008 - June 2012
UPS 2001 - 2008
Scott's Magic now Everthing Entertainment 1998 - 2001
Skills
Training, Development & delivery..., Management, Human Resources, Information Technology, Healthcare, Project Management, Strategic Planning, Team Building, Policy Writing, Customer Service, Information Security..., Information Security, Hospitality, Procedure Development, Captivate, Risk Management, Policy, Operations Management, Information Security..., HIPAA, Risk Assessment, Change Management, Budgets, Leadership, Recruiting, Time Management, Coaching, Sales, Event Planning, Project Planning, Teamwork, Employee Training, Employee Relations, Performance Management, Leadership Development, Employee Benefits, Hiring, Call Centers, Team Leadership, Customer Satisfaction, Vendor Management, System Administration, Succession Planning, Training Delivery, Staff Development, Software Documentation, Consulting, Process Improvement, Strategy
Education
Anna Maria College 2000 — 2005
MBA, BA Psychology, Training and Development, and Management
Disney University 1997 — 1997
Internship, Hospitality Management
Becker College 1995 — 1997
Associate's degree, Resort, Hotel, and Business Management
Vantage Deluxe World Travel August 2015 - Present
Silver Lining Destinations June 2012 - Present
Viking River Cruises February 2014 - April 2015
Sheraton Portsmouth Haborside October 2013 - February 2014
Yankee Leisure Group, Inc January 2013 - September 2013
Yankee Leisure Group, Inc February 2012 - August 2013
Erlab North America July 2011 - February 2012
Boston Volvo September 2010 - February 2011
Icelandair August 2009 - September 2010
AMT-American Express Travel February 2008 - October 2009
Skills
Sugar CRM, Microsoft Office, AS 400, SugarCRM, Travel Planning, Travel Management, Marketing Event Planning, Product Marketing, Sales Management..., Data Analysis, Executive..., Creative Writing, Consultative Sales..., Experienced Sales..., International Sales, Sales Operations, Email Marketing, Adventure Travel, International Travel, Tourism, Global Travel Management, Business Service..., Management, Database Administration, Travel Journalism, Database Design, International Events, Membership Development, Marketing, Business Development, Hospitality, Leisure Travel, Sabre, Customer Service, Event Planning, Hotels, Leadership, Leisure, Sales
Education
Newburyport High School 1989 — 1993
Diploma
Johnson and Wales University
Bachelor of Arts, Business Administration
Viking River Cruises April 2011 - Present
Suffolk University 2009 - 2012
Viking River Cruises November 2006 - April 2011
Grand Circle Corporation February 2006 - November 2006
Skills
Coaching, Training, Customer Service, Organizational..., Instructional Design, Team Building, Public Speaking, Microsoft Office, Performance Management, Needs Analysis, Employee Relations, Change Management, Employee Engagement, Leadership Development, Organizational..., Employee Training, Sales, Leadership, Interviews, Workshop Facilitation, Strategic Planning, Call Centers, Human Resources, Career Development, Policy, Staff Development, Recruiting, Management, Talent Management, Personnel Management, Time Management, Onboarding, Management Development, Employee Benefits, Training Delivery, Team Leadership, Executive Coaching, New Hire Orientations
Education
Suffolk University 2009 — 2012
MSOLD/OD Cert, Org. Learning & Development
Western Kentucky University 1988 — 1994
BFA, Performing Arts
Acuity CxO May 2010 - Present
MICOR Solutions November 2006 - April 2010
Realm Group of Companies March 2007 - December 2008
Viking River Cruises June 2005 - October 2006
Munger, Tolles & Olson 2004 - 2005
Uniworld Cruises April 2001 - April 2004
Knowbility 1999 - 2002
Grand Adventure Tour & Travel Publishing 1999 - 2001
Uniglobe Travel (Midwest) April 1991 - August 1997
Vekich Arkema 1983 - 1991
Skills
Strategic Planning, Mergers, Due Diligence, Budgets, Accounting, Business Strategy, Business Valuation, Financial Analysis, SEC filings, Forensic Accounting, Start-ups, Managerial Finance, Forecasting, Restructuring, Financial Reporting, Mergers & Acquisitions, Executive Management, Management, CPA, Analysis, Business Process..., Internal Controls, Management Consulting, Tax, Auditing, Finance, Business Planning, Process Improvement, Internal Audit, Strategic Financial..., Small Business, Sarbanes-Oxley Act, GAAP, Strategy, Financial Accounting, Corporate Finance, Entrepreneurship, Risk Management, Financial Modeling
Education
Golden Gate University 2005 — 2007
Master of Science (MST), Taxation
University of Wisconsin-Whitewater 1966 — 1970
BBA, Accounting
Anastasia's Africa January 2009 - Present
AMA Waterways September 2008 - January 2009
Elite Tourism Consultants May 1992 - January 2009
Stella Travel Group/Travelscene American Express May 2008 - August 2008
Viking River Cruises July 2007 - April 2008
The Travel Corporation - African Travel September 2001 - July 2007
Elite Adventure Travel Hospitality Marketing June 1992 - December 2003
African Travel September 1995 - 2001
Born Free Safaris January 1994 - August 1995
Wildlife Safari 1990 - 1994
Skills
Sales Management, Contract Negotiation, Operational Excellence, Hospitality, Training, Tourism, Travel Management, Marketing Strategy, Marketing Communications, Marketing Management, Business Strategy, New Business Development, Online Advertising, CRM, Strategic Planning, Hotels, Marketing, Social Media Marketing, Event Management, Digital Marketing, Account Management, Brand Management, Strategic Partnerships, Africa, Adventure Travel, Travel Planning, Cruises, Incentives, Incentive Travel, Advertising, Leadership, Honeymoons, Social Media, Leisure, Destination Marketing, Vacation, Leisure Travel, Event Planning, Strategy, Tour Operators, Management, Business Travel, Sustainable Tourism, Online Travel, Budgets, Luxury, Online Marketing, Trade Shows, Sales, Revenue Analysis
Education
Stanford University Graduate School of Business 2009 — 2009
Strategical Visioning, Graduate Seminar
Pepperdine University, The George L. Graziadio School of Business and Management, Malibu, California 2006 — 2008
MBA, Organizational Behavior, Marketing, Strategy
Wheelock College, Boston, Massachusetts 1980 — 1984
Bachelor of Science, Education, Psychology, Sociology
Brookline High School, Brookline, Massachusetts 1976 — 1980
High School Diploma, General Studies
I.S. 70 Middle School -17th St btwn. 8th/9th Ave. NYC 1973 — 1975
General Studies
Stephen S. Wise Temple September 2014 - Present
Emek Hebrew Academy September 2014 - Present
Montage Hotels & Resorts May 2014 - September 2014
Viking River Cruises October 2012 - April 2014
The Beverly Garland February 2012 - August 2012
Timber Ridge July 2011 - February 2012
Wingate by Wyndham February 2010 - July 2010
El Caballero Country Club May 2009 - August 2009
El Caballero Country Club May 2008 - August 2008
Skills
Customer Service, Word, Excel, Microsoft Office, Hospitality, Hotels, Micros, Front Office, Tourism, Food, Social Media, Leisure Travel, Cruises, Training, Social Networking, Social Media Marketing, Restaurants, Resorts, Process Scheduler, PowerPoint, Outlook, Microsoft Word, Microsoft Excel, Hotel Management, Hospitality Management, Hospitality Industry, Customer Satisfaction, Event Management
Education
UCLA Extension Corporate Education & Custom Programs 2015 — 2015
Early childhood certificate
University of Nevada-Las Vegas 2006 — 2011
Bachelor of science
Viking River Cruises June 2012 - Present
Self-employed January 2008 - Present
Blackstone Audio Books July 2009 - July 2010
The Bodywork Center July 2007 - April 2008
J Jill Group, Inc. May 1998 - July 2006
Talbots/ J.Jill 1998 - 2006
Disney Direct Marketing 1990 - 1995
The Walt Disney Corproation - Disney Direct Marketing 1990 - 1995
Harrison Services 1987 - 1990
Skills
Multi-channel Marketing, Direct Marketing, Marketing, Direct Mail, Budgets, Project Management, Management, Retail, Strategy, E-commerce, Brand Management, Leadership, Sales, Email Marketing, Copywriting, Advertising, Marketing Strategy
Education
New York Universtiy 1980 — 1981
BS, Political Science/History
Michigan State University 1974 — 1977
Political Science and Government
Viking River Cruises May 2010 - Present
STOPS,Inc. October 2008 - December 2009
Costa Crociere March 1997 - September 2008
Regal Cruise Lines December 1995 - March 1997
Skills
Leisure Travel, Cruises, Vacation, Tourism, Leisure, Sales Management, Hotels, Travel Management
Education
University of Central Florida 1972 — 1975
Business, French language
Viking River Cruises December 2009 - Present
Aptara May 2006 - November 2008
Hoy/The Los Angeles Times February 2004 - May 2006
Sushi & Tofu DBA All Japan News Inc. June 2001 - February 2004
Education
University of Phoenix 2003 — 2006
BS, Business Manangement
Glendale Community College 1999 — 2004
AS, 3D Digital Animation
Ipswitch, Inc. August 2012 - Present
Vantage Deluxe World Travel July 2009 - June 2012
Viking River Cruises March 2008 - July 2009
Grand Circle Travel May 2006 - March 2008
Skills
Salesforce.com, Analytics, Forecasting, Sales, Budgets, Microsoft Office, Pivot Tables, Sales Process, Microsoft Excel, Management, Account Management, Training, Marketing, Call Center, Trend Forecasting, Call Centers, Sales Management, Business Objects, Microsoft Word, Genesys, Cisco Call Manager, Scripting, Commission Plans, Onyx CRM, Outbound Training, Analysis, Business Intelligence, Vlookup, Customer Service..., AS400 system, Tableau, Commission Work, Budget, CoStar, WhatsUp Gold, Managed File Transfer, Sales Operations, Lead Generation, Leadership, SaaS
Education
Saint Michael's College 2001 — 2005
Bachelor, International Business
Saint Michael's College, Colchester, Vermont United States
Bachelor of Science, Business Administration
Medtronic November 2012 - Present
Viking River Cruises October 2011 - November 2012
Medtronic May 2008 - June 2011
Skills
Sales, Training, Medical Devices, Marketing, Business Development, Leadership, Process Improvement, Team Building, Strategy, Healthcare, Cross-functional Team..., Customer Service, Management
Education
California State University, Northridge
Master of Business Administration (MBA)
University of California, San Diego 2004 — 2008
BA, Psychology 2008
Viking River Cruises March 2010 - Present
Grand Circle Corporation September 2008 - March 2010
Grand Circle Corporation December 2007 - September 2008
Ameriprise Financial April 2006 - April 2007
Verizon Wireless January 2005 - November 2005
William Gallagher Associates July 1999 - August 2000
Skills
Leisure Travel, Travel Management, Cruises, Travel Planning, Vacation, Leisure, Tourism, Customer Service, Adventure Travel, Tour Operators, Microsoft Excel, Microsoft Office, PowerPoint, Sales, Hospitality, Hotels, Incentive Travel, Resorts
Education
University of Massachusetts Boston 2013 — 2016
Bachelor's degree, Marketing/Marketing Management, General, 3.21 Overall GPA, 3.91 Major GPA
University of Massachusetts at Amherst - Isenberg School of Management 2002 — 2004
Sport Management
University of Massachusetts Boston 2000 — 2002
Theatre Arts
Trinity University 1998 — 1999
AmaWaterways January 2015 - Present
AmaWaterways January 2006 - January 2015
Viking River Cruises November 2002 - January 2006
Skills
Social Media Marketing, Customer Service, Email Marketing, Tourism, Digital Marketing, Cruises, Online Advertising, Marketing Strategy, Marketing, Customer Satisfaction, Hospitality, Sales, Creative Direction, Project Planning, Recruiting, Integrated Marketing, Event Planning, Marketing Communications
Education
University of California, Irvine 1996 — 2001
BA
Viking River Cruises March 2000 - Present
Uniworld Boutique River Cruise Collection November 1998 - March 2000
Sunquest Holidays October 1996 - October 1998
Skills
Tourism, Travel Management, Cruises, Leisure Travel, Leisure, Tour Operators, Vacation, Hotels, Omniture, Revenue Analysis, Hotel Booking, Pricing Strategy, Travel Planning, Revenue Forecasting, Booking Systems, Reservation, Pricing, Business Travel, Yield Management, Tourism Management, Event Management, Hospitality Management, Hospitality, Hotel Management, Budgets, Event Planning, Hospitality Industry
Education
University of Phoenix-Southern California Campus 2004 — 2006
Bachelor of Science, Business Management
Windstar Cruises March 2013 - Present
Viking River Cruises March 2012 - February 2013
Princess Cruises June 1980 - March 2012
Skills
Customer Service, Management, Leadership, Sales, Time Management, Team Management, Call Centers, Selling, Event Management, Customer Satisfaction, Cruises
Education
Santa Monica College 1985 — 1987
Viking River Cruises January 2010 - January 2015
Mesa Multimedia February 2003 - January 2010
Skills
Email Marketing, E-commerce, SEO, Photoshop, CSS, PHP, Marketing, MySQL, Project Management, HTML, Marketing Communications, Marketing Strategy, Web Applications, Website Development, Google Adwords, Databases, Direct Marketing, Apache Server, Sketchup, 3D Modeling, WordPress
Education
University of Colorado Boulder 1994 — 2001
Architecture and Planning
Ohio University, Athens 1986 — 1986
Trump International Hotel™ Las Vegas November 2012 - Present
Las Vegas Sands Corp. July 2012 - October 2012
Viking River Cruises August 2008 - July 2012
Skills
Cruises, Travel Management, Tourism, Sabre, Leisure Travel, Vacation, Hotels, Hotel Booking, Hospitality, Leisure, Apollo GDS, Amadeus GDS, Certified Travel..., River Cruises, Airlines, Business Travel, Travel Planning, Resorts, Ticketing, Call Center
Education
West Los Angeles College 2006 — 2008
Advanced Certificate in Travel, Travel and Exploration
Sonoma State University 2002 — 2006
Bachelor's degree, Sociology
American Institute for Foreign Study 2005 — 2005
Italian/Art History
SamWatkins.net July 2014 - Present
http://BOD100.com January 2012 - Present
Freshology, Inc. September 2014 - March 2015
BUTI Yoga November 2013 - June 2014
Studio221 January 2010 - June 2014
Viking River Cruises May 2013 - October 2013
Sempra Energy July 2012 - April 2013
FishBowl Worldwide Media, Inc. November 2011 - May 2012
Beachbody March 2007 - March 2010
Technicolor April 2006 - February 2007
Skills
WordPress, Video Production, Adobe Creative Suite, Social Media Marketing, Facebook Marketing, New Media, Video, Photoshop, Web Design, User Experience, Dreamweaver, Final Cut Studio, Video Editing, Illustrator, SMO, DVD Studio Pro, Microsoft Office, HTML 5, jQuery, Entrepreneurship, Final Cut Pro, CSS, Photography, Editing, Digital Asset Management, Production, CSS3, Facebook, Blogging, Writing, Social Media, soci, Social Networking, fa, Online Advertising, SEO
Education
Ball State University 1995 — 1999
Bachlors, Journalism: Public Relations
Uniworld Boutique River Cruise Collection October 2010 - Present
Viking River Cruises October 2005 - November 2010
Skills
Leisure Travel, Vacation, Tourism, Leisure, Travel Management, Adventure Travel, Business Travel, Travel Planning, Hospitality, Event Management, Resorts, Customer Satisfaction, Trade Shows, Customer Service, Hospitality Management, Sales, Cruises
Education
University of Massachusetts Boston
The Coffee Bean & Tea Leaf® October 2014 - Present
Bank of America February 2014 - September 2014
Walt Disney Studios July 2013 - February 2014
Damco April 2013 - June 2013
1 To Many BI Consulting November 2012 - March 2013
PennyMac June 2012 - November 2012
SQL and Business Intelligence Consultants April 2012 - June 2012
Viking River Cruises April 2010 - April 2012
Bank of America March 2007 - March 2010
Wells Fargo Home Mortgage September 2005 - February 2007
Skills
Microsoft SQL Server, SSIS, ETL, Data Warehousing, Business Intelligence, Analysis Services, MS Reporting Services, VB.NET, Database Design, Database Administration, T-SQL, Master Data Management, Databases, Microsoft Office..., Windows Server, Data Profiling, Scrum, Data Marts, TFS, PowerPivot, Training, Migration Projects, Stored Procedures, SSRS, SQL, OLAP, OLAP Cube Studio, Microsoft Office, PowerView, Project Management, Change Data Capture, Object Oriented Systems, Automation, Indexing, Database Engine Tuning..., Hardware Installation, Integration Projects, Optimization Strategies, Report Builder, SQL Tuning, Relational Databases, MDX, Cubes, Dashboard, VBScript, Swift, Objective-C, iOS Development, Powershell, PL/SQL
Education
University of New Orleans 2003 — 2004
Computer/Information Technology
Southeast College Of Technology 2001 — 2003
Associate's degree, Computer Systems Networking and Telecommunications
Viking River Cruises February 2011 - Present
Seabourn Cruise Line November 2007 - February 2011
Seabourn Cruise Line June 2006 - November 2007
Seabourn Cruise Line September 2004 - May 2006
Seabourn Cruise Line / Cunard November 2003 - August 2004
Skills
Sales, Leisure Travel, Cruises, Tourism, Incentives, Resorts, Business Travel, Event Planning, Budgets, Vacation, Hotels, Hospitality Industry, Hospitality, Sales Management, Leisure, Revenue Analysis, Travel Management, Hospitality Management, Management, Direct Mail, Event Management, Incentive Travel, Adventure Travel, Tour Operators, Online Travel, Business Development
Education
Miami Dade College 2000 — 2003
Associates, Travel Tourism, Management
Autodesk April 2012 - Present
Viking River Cruises November 2007 - May 2012
Princess Cruises October 2005 - November 2007
Autodesk January 2000 - October 2005
American Express Business Travel 1998 - 2000
Skills
Competitive Analysis, Purchasing, Benchmarking, Sourcing, Contract Negotiation, Travel Management, Tourism, Hotels, Negotiation, Sabre, Hospitality, Customer Service, Project Management, Process Improvement, Social Media Marketing, Microsoft Office, Sales Management, Coaching, Team Building, Salesforce.com, Management, Strategic Partnerships, Business Travel, Strategy, Program Management, Strategic Planning, Business Development, Customer Satisfaction, Training, E-commerce, Contract Management, New Business Development, Project Planning, Sustainable Transport, Online Travel, Procurement, Analysis, Travel Technology, Pricing, Leisure Travel
Education
California State University-Dominguez Hills 2008 — 2009
Certification - Project Management
Antioch University Los Angeles 2005 — 2008
B.A.
EY January 2014 - Present
Universal Music Group July 2013 - December 2013
Viking River Cruises February 2013 - April 2013
UC San Diego January 2010 - June 2012
Skills
Microsoft Office, Event Planning, Microsoft Excel, PowerPoint, Microsoft Word, Photoshop, Social Media, Teamwork, Data Analysis, Analysis, Accounting, Social Networking
Education
National Taiwan University 2012 — 2013
Business Adminstration
University of California, San Diego 2008 — 2013
Bachelor of Science (B.S.), Management Science
Viking River Cruises June 2006 - Present
George Little Management 2002 - 2006
GLM, a dmg world media business 2002 - 2006
ULTA 1998 - 2002
Education
Northwestern University 1996 — 1997
Master of Science, Integrated Marketing Communications, Direct Marketing Focus
Vanguard University of Southern California 1994 — 1996
BA, Marketing
Norwegian Cruise Line May 2012 - Present
Norwegian Cruise Line October 2009 - May 2012
Norwegian Cruise Line November 2008 - October 2009
Viking River Cruises April 2008 - November 2008
Carnival Cruise Lines November 2006 - April 2008
Skills
Tourism, Hospitality, Account Management, Travel Management, Hospitality Industry, Cruises, Resorts, Leisure, Hotels, Sales, Hospitality Management, Leadership, Front Office, Vacation, Event Management, Event Planning, Food & Beverage, Customer Satisfaction, Public Relations
Education
Florida State University 2002 — 2006
CIE Tours International November 2013 - Present
Rocky Mountaineer July 2012 - July 2013
Windstar Cruises November 2010 - August 2012
Viking River Cruises 2007 - 2009
Globus Family of Brands 2002 - 2007
Virtuoso 2001 - 2002
Princess Cruises 1999 - 2001
Celebrity Cruises / RCCL 1992 - 1999
Skills
Account Management, Negotiation, Marketing, Contract Negotiation, Lead Generation, Sales, Management, Hospitality Industry, Customer Satisfaction, Leisure Travel, Leisure, Business Development, Revenue Analysis, Marketing Strategy, Hospitality, Team Leadership, Tourism, Leadership, Sales Operations, Event Management, Training, Hospitality Management, Budgets, Travel Management, Strategic Planning, Food & Beverage, Customer Service, Trade Shows, Cruises, Call Centers, Hotels, Tour Operators, Operations Management, Sales Management, Sales Presentations, Hotel Management, Public Speaking, Marketing Communications, Public Relations, Team Building, Social Media Marketing, Incentive Travel, Resorts, Destination Marketing, Online Marketing, Incentives, Online Advertising, New Business Development, Sabre
Education
Colorado State University 1972 — 1976
Bachelor of Arts, Communications
Viking River Cruises November 2011 - Present
Norwegian Cruise Line March 1992 - November 2011
Collette Vacations February 1991 - March 1992
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java
Education
Doane College 1974 — 1978
Medfield High School
Viking River Cruises February 2012 - Present
Brendan Vacations October 2010 - January 2012
Brendan Vacations September 2011 - December 2011
RB Grey Construction April 2006 - June 2010
P Sardo Interiors February 2004 - April 2006
Transaction Funding Inc December 1998 - April 2002
RMI April 1994 - June 1998
Skills
Tourism, Hotels, Customer Service, Customer Satisfaction, Cruises, Management, Vacation, Time Management, Amadeus, Office Management, Microsoft Excel, Accounts Receivable
Education
Pierce College 2011 — 2016
Bachelor of Science (B.S.), Human Resources Management/Personnel Administration, General
Learning Tree University 1992 — 1996
Certificate, Interior Design and Interior Decoration
Xerox December 2013 - Present
Citi December 2011 - November 2013
Intercomp Global Services February 2010 - December 2011
Intercomp Global Services July 2008 - January 2010
IBM Global Services December 2005 - February 2007
Viking River Cruises May 1995 - April 2004
Four Seasons Hotels and Resorts March 1995 - May 1995
Surya Samudra Beach Garden October 1994 - January 1995
Skills
Quality Control, Payroll, Human Resources, SharePoint, Excel, SharePoint Designer, PeopleSoft
Education
Institut de Gestion Sociale, IGS 2004 — 2005
Postgraduate, Human Resources
Ecole Hôtelière de Lausanne 1992 — 1994
Hotel Management
The MBA Exchange (R) February 2011 - Present
Hanuman Entertainment January 2010 - December 2013
Viking River Cruises July 2008 - September 2010
DaVita July 2004 - July 2008
Safety Kleen April 2002 - July 2004
McKinsey September 2000 - April 2002
Skills
Strategy, Marketing Strategy, Marketing, Integrated Marketing, Leadership, Management, Market Research, Marketing Communications, Advertising, Public Relations, Social Media, New Business Development, Sales, Budgets, Market Analysis
Education
Northwestern University - Kellogg School of Management 1998 — 2000
MBA, Strategy and Marketing
Bucknell University 1988 — 1990
MA, Creative Writing
Bucknell University 1984 — 1988
BS, Chemistry
Symantec February 2015 - Present
Symantec August 2014 - January 2015
Symantec June 2012 - August 2014
Guidance August 2011 - June 2012
Live Nation Entertainment August 2008 - June 2011
MyLife.com (formerly Reunion.com) September 2007 - July 2008
United Online Inc. (parent of NetZero, Juno, Classmates.com and MyPoints) May 2005 - September 2007
Viking River Cruises January 2004 - May 2005
Fringe Media Inc. 2000 - 2001
Genex Interactive April 2000 - August 2000
Skills
Product Management, Product Marketing, Project Execution, Rapid Prototyping, Customer Acquisition, Project Management, Web Design, E-commerce, Digital Strategy, Web Analytics, Digital Media, Mobile Marketing, SEM, Start-ups, Program Management, Strategy, Email Marketing, Go-to-market Strategy, Management, CRM, Analytics, Digital Marketing, User Experience, Mobile Phone Apps, Mobile Applications, Strategic Partnerships
Education
New York University 1994 — 1997
MPS, Interactive Telecommunications Program
Minnesota State University, Moorhead 1987 — 1991
BS, Print Journalism; minor in Pol. Sci.
Dale Carnegie
RigorAnalytics, LLC. December 2008 - Present
Collette Vacations 2010 - June 2011
PetsUnited, LLC 2009 - 2009
Tweeter March 2008 - November 2008
Viking River Cruises January 2007 - March 2008
J. Jill Group July 2001 - January 2007
Geerlings & Wade, Inc. June 1999 - June 2001
Grand Circle Corporation 1994 - 1999
Fingerhut 1993 - 1994
Skills
Online Advertising, Direct Mail, Email Marketing, Multi-channel Marketing, Direct Marketing, Lead Generation, E-commerce, Analytics, Digital Marketing, Product Marketing, SEO, Social Media Marketing, SEM, Online Marketing, Marketing Strategy, Web Analytics, Segmentation, Database Marketing, CRM, Business Development, B2B Marketing
Education
St. Cloud State University 1989 — 1993
Bachelor's of Science
Viking River Cruises June 2012 - Present
Autism Speaks December 2009 - June 2012
SECOR International, Inc. 2005 - 2009
GSi/Water July 2002 - April 2005
Skills
Microsoft SQL Server, Database Administration, Databases, SSIS, SQL Clustering, SQL CLR, SQL Profiler, T-SQL, Database Security, Database Design, T-SQL Stored Procedures, SSRS, Idera SQL DM, Redgate SQL Backup, Microsoft Excel, Log Shipping, VB.NET, Groundwater, Groundwater Remediation, Database Development, Database Backup and..., River Cruises, Autism Research, Non-profit Industries, Environmental Consulting, Luxury Cruise, Software Development, Research
Education
University of California, Los Angeles 1999 — 2002
MS, Geology
University of Leeds 1996 — 1999
BSc, Geological Sciences
Viking River Cruises April 2014 - Present
Viking Cruises June 2013 - April 2014
AutoTrader.com 2010 - 2013
McKinsey & Company 2008 - 2010
McKinsey & Company May 2007 - August 2007
Lehman Brothers February 2007 - April 2007
Charles River Associates 2005 - 2006
Micks Peasant Inc. 2003 - 2005
Cox Communications 2001 - 2001
UAS Asset Management 2001 - 2001
Skills
Business Strategy, Business Analysis, Management Consulting, Leadership, Business Development, E-commerce, Finance, Strategy, Analytics, Competitive Analysis, Mergers & Acquisitions, Financial Modeling, Digital Marketing, Market Research, Email Marketing, Consulting, Management, Strategic Planning, Cross-functional Team..., Marketing Strategy, Financial Analysis
Education
Dartmouth College
Bachelor of Arts (BA)
The Westminster Schools
University of Michigan - Stephen M. Ross School of Business
MBA
Viking River Cruises Database Marketing ManagerHarrah's EntertainmentFebruary 1998 - November 2006
Education
University of Nevada-Las Vegas 1985 — 2006
Viking River Cruises March 2013 - Present
Avelino Travel & Cruise Center July 2005 - May 2012
Skills
Customer Service, Hotels, Hospitality, Event Planning, Marketing, Tourism, Event Management, Travel Management, Social Networking, Sales, Social Media Marketing, Leisure Travel
Education
Johnson and Wales University 1982 — 1984
Associate of Science (A.S.), Travel and Tourism Management
Rhode Island College 1976 — 1981
Bachelor of Arts, Sociology
Viking River Cruises August 2007 - Present
Union Bank of California November 2005 - July 2007
Parlourwood Ltd. London, UK February 2003 - March 2005
Skills
SEO, Marketing Strategy, Market Planning, Direct Mail, Marketing, Creative Direction, Market Research, Email Marketing, Budgets, CRM, Digital Marketing, Training, Tourism, Copywriting, Business Strategy, Internal Communications, Advertising, Project Management, Marketing Communications, SEM, Online Advertising, Integrated Marketing, Social Media Marketing, Direct Marketing, Strategy, Online Marketing, Leadership, E-commerce, Digital Strategy
Education
University of California, Santa Barbara 1996 — 2000
Bachelor of Arts (BA), Art Studio (Emphases: Graphic Design, Digital Video and Photography)
Viking River Cruises 1997 - Present
Education
Harvard Business School 1966 — 1968
Viking River Cruises June 2011 - April 2012
IBM June 2010 - July 2011
Intuit 2006 - 2010
Yahoo Inc. Search Marketing September 2004 - September 2006
Skills
Online Advertising, Business Alliances, SEM, Brand Management, Business Development, Account Management, Lead Generation, Strategic Partnerships, Management, New Business Development, Sales, Analytics, Marketing, Social Media Marketing, Social Networking, E-commerce, Online Marketing, Strategy, Social Media, Product Management, Entrepreneurship, Product Marketing, CRM, Competitive Analysis, Start-ups, Salesforce.com, PPC, Digital Marketing, Web Analytics
Education
California State University-Northridge 1995 — 2000
Fairfax High School 1993 — 1995
Diploma
Cryptozoic Entertainment October 2013 - Present
Game Machine Studios May 2013 - Present
Viking River Cruises January 2012 - April 2013
Manifest Games June 2009 - April 2013
UpperStrata January 2001 - April 2013
Paul Gauguin Cruises August 2010 - February 2012
First American Lenders Advantage December 1997 - January 2001
Skills
HTML, XML, JavaScript, AJAX, jQuery, VB.NET, SQL, Flash, C#, CSS, ASP.NET, ActionScript, MySQL, SQL Server, .NET, Objective-C, Silverlight, Web Applications, Programming, ASP, Visual Studio, iPhone, XHTML, WCF, Visual Basic, C, WPF, LINQ, Web Services, HTML5, Web Development, DHTML, ADO.NET, MVC, ASP.NET MVC, JSON, IIS, 3D, Databases, OOP, Subversion, T-SQL, Application Development, Microsoft SQL Server, HTML 5, Unity3D, Xcode, Scrum, Software Development, Video Games
Education
Purdue University 1993 — 1997
BSAAE
Broadgate November 2008 - October 2012
Viking River Cruises September 2007 - October 2008
Hewlett-Packard 2007 - 2007
SCSL 2001 - 2004
CSC (formerly CBSI) 1994 - 2001
Daimler Chrysler 1994 - 1999
SCSL 1990 - 1994
Administrative Staff College of India 1984 - 1989
Skills
Business Development, Business Intelligence, SDLC, Enterprise Architecture, Outsourcing, Project Management, IT Strategy, Management Consulting, Vendor Management, Requirements Analysis, IT Outsourcing, Software Project..., Oracle, Pre-sales, Business Process, Team Management
Education
Osmania University 1981 — 1983
MBA
Osmania University 1975 — 1980
B E, Electrical Engineering
St Johns English Medium High School
Time Warner Cable Media June 2012 - Present
Time Warner Cable Media February 2012 - May 2012
Anomax Corp. Ltd. 2010 - April 2012
Art Institute, Orange County October 2009 - March 2012
KSL Media February 2012 - February 2012
Ipsos December 2011 - January 2012
Specific Media July 2011 - July 2011
Big Honkin' Ideas February 2011 - February 2011
Viking River Cruises February 2011 - February 2011
Transamerica December 2010 - January 2011
Skills
Photography, Image Manipulation, Logo Design, Mac, PowerPoint, Advertising, Graphic Design, Brand Development, Video, Image Editing, Marketing, Creative Services, Graphics, Digital Media, Multimedia, Adobe Creative Suite, Digital Photography
Education
The Ohio State University 1987 — 1990
M.A., Photography
Denison University 1982 — 1986
B.F.A., Studio Art
Penang Free School
Yahoo! July 2008 - Present
Viking River Cruises January 2008 - May 2008
United Online November 2004 - December 2007
Gordon Food Service May 1999 - November 2000
Education
Grand Valley State University 1998 — 2000
Viking River Cruises June 2004 - Present
Vantage Deluxe World Travel August 2002 - June 2004
Grand Circle Travel November 1997 - June 2002
Skills
Direct Marketing, E-commerce, Lead Generation, CRM, Strategic Planning, Pricing, Communications Audits, Operations Research, Consumer Behaviour, Database Design, Database Marketing, Game Theory, Analytics, Customer Acquisition, Segmentation, Data Mining, Web Analytics, Multi-channel Marketing, Marketing Strategy
Education
Carnegie Mellon University - Tepper School of Business 1990 — 1992
MBA, Finance, Strategy, Quantitative Methods
Syracuse University 1982 — 1987
BS, Chemical Engineering
Viking River Cruises September 2008 - Present
Norwegian Cruise Line March 2006 - September 2008
American West Steamboat Company February 2003 - January 2006
Cruises Plus January 1992 - September 2005
SITMAR Cruises September 1985 - December 1988
Skills
Sales, Marketing Strategy, Retail, Leisure, Leisure Travel, Travel Management, Vacation, Revenue Analysis, Hospitality, Hospitality Industry, New Business Development, Hotel Booking, Training, Event Planning, Marketing, Incentive Travel, Incentives, Business Travel, Destination Marketing, Business Development, Online Travel, Travel Planning, Trade Shows, Adventure Travel, Yield Management, Hotel Management, Hospitality Management, Luxury, Event Management, Ticketing, Corporate Events, Sustainable Tourism, Food & Beverage, Airlines, Pre-opening, Front Office, Meeting Planning, Online Marketing, Restaurants, Google Groups, Catering, Online Advertising, Banquets, Travel Technology, Car Rental, Revenue Forecasting, E-commerce, Wine, Market Planning
Education
California State University-Chico 1980 — 1985
Master of Arts (M.A.), Education
Yreka High School 1974 — 1978
Viking River Cruises
Skills
Marketing Strategy, Account Management, Tourism, Sales, Sales Management, Hotels, Customer Service, Event Management, Strategic Planning, Cruises, Hospitality, Budgets, Marketing
Education
Boston University 1989 — 1993
Other
Viking River Cruises September 2008 - Present
Skills
Cruises, Customer Service, Sales, Tourism, Travel Management, Social Media, Leisure Travel, Hospitality
Education
Illinois State University 1997 — 2001
Dole Packaged Foods, LLC March 2014 - Present
Viking River Cruises June 2008 - March 2014
Sun Healthcare Group January 2007 - June 2008
EMI Music April 2004 - October 2006
Skills
Budgets, Accounting, Financial Accounting, Accruals, General Ledger, Forecasting, Financial Reporting, Managerial Finance, Account Reconciliation, Internal Controls
Education
Saint Mary's College of California 1997 — 1999
Viking River Cruises June 2009 - Present
World Travel Holdings (formerly NLG) March 2007 - May 2008
World Travel Holdings (formerly NLG) October 1995 - March 2006
US Travel February 1989 - October 1995
ECS Productions January 1984 - January 1989
Skills
Interior Design, Leisure Travel
Education
North Shore Community College 2007 — 2010
Certificate of Interior Design, Interior Design
Eastern Connecticut State University 1979 — 1983
B.S., Biology. Minor in Communications
Viking River Cruises July 2008 - Present
Viking River Cruises 2004 - 2009
ROYAL CARIBBEAN CRUISES LTD. 1992 - 1993
Education
California State University-Chico 1979 — 1982
home May 2012 - Present
Century Cruises April 2010 - May 2012
Jeff O'Rourke August 2009 - March 2010
Viking River Cruises January 2008 - August 2009
Viking River Cruises January 2002 - January 2008
JFO CruiseService Corp November 1991 - May 2005
Skills
Sales, Cruises, Customer Service, Tourism, Leadership, Marketing, Hospitality
Education
Mercy College 1976 — 1980
BS, Business Administration
Viking River Cruises November 2006 - Present
Education
northeastern 1990 — 1994
Lesley
VCA Antech 2010 - Present
Universal Music Group 2005 - 2009
Viking River Cruises 2004 - 2005
Skills
Accounting, Budgets, Finance, Management, Forecasting, Strategic Planning, Valuation, Mergers, Financial Reporting
Education
University of Southern California - Marshall School of Business 2003 — 2006
MBA, Finance
University of California, Santa Barbara 1996 — 1998
BA, Business Economics
Roth Staffing April 2015 - Present
Holiday Inn July 2013 - November 2014
Viking River Cruises January 2013 - July 2013
Hampton Inn & Suites May 2012 - January 2013
Collette Vacations November 2009 - May 2011
Collette Vacations August 2007 - January 2009
Skills
Hospitality, Tourism, Travel Management, Customer Service, Travel Planning, Hotel Booking, Hospitality Management, Hospitality Industry, Business Travel, Event Management, Leisure Travel, Hotels, Tour Operators, Sales, Front Office, Meeting Planning, Airlines, Resorts, Hotel Management, Microsoft Excel, Microsoft Word, Microsoft Office, Corporate Events, Reservation, Airline Reservations, Outlook, PowerPoint, Filing, Event Planning
Education
Johnson & Wales University 2007 — 2009
Bachelors
Johnson and Wales University 2005 — 2007
Associates
Self employed dba OTW Tours 1982 - Present
Viking River Cruises November 2000 - November 2008
Uniworld Tours January 2000 - June 2000
SuperClubs Resorts/International Lifestyles December 1994 - January 1996
Star Clippers Cruises November 1989 - January 1996
Royal Caribbean International January 1981 - November 1989
American Automobile Association December 1978 - January 1981
Skills
Cruises, Hospitality, Marketing, Sales, Vacation, Incentives, Travel Management
Education
University of Kentucky 1973 — 1975
MA, Patterson School of Diplomacy
L'Institute ORT 1969 — 1969
certificate, French, Diesel Mechanics, Welding
University of Mississippi 1967 — 1969
BA, English, History
University of Missouri-Columbia 1964 — 1966
Valley Forge Military Academy & College 1962 — 1964
Diploma, college prep
Casa Luz, B&B September 2011 - Present
Viking River Cruises March 2007 - July 2008
Skills
Hospitality Industry, Hotel Management, Hospitality Management, Pre-opening, Revenue Analysis, Cruises, Food & Beverage, Micros, Leisure, Travel Management, Banquets, Front Office, Hotel Booking
Education
University of Salzburg
Tourism and Congress
MADERA May 2013 - Present
Zidisha November 2012 - Present
Standby Volunteer Task Force August 2012 - Present
IOM March 2012 - September 2012
Comite d'Aide Medicale February 2010 - February 2011
Viking River Cruises August 2009 - January 2010
Comite d'Aide Medicale July 2008 - December 2008
PUC 2003 - 2003
Skills
Public Health, International..., Grants, Program Evaluation, Capacity Building, Program Development, Project Coordination, Program Management, Nonprofits, Human Rights, Government, Humanitarian Assistance, Proposal Writing, Editing, NGOs
Education
Boston University 2007 — 2009
MPH, International Health and Epidemiology
Boston University School of Public Health 2009 — 2009
Certificate, Managing Disasters and Complex Humanitarian Emergencies
Boston University 1998 — 2002
BA, International Relations with Minor in French
Viking River Cruises January 2011 - Present
Viking River Cruises 2002 - January 2011
Arthur Andersen LLP (Los Angeles) 1998 - 2002
Arthur Andersen Norway 1996 - 1998
Education
University of Agder (UiA) 1993 — 1996
BA, Accounting
Viking River Cruises Software Engineer/InternELC TechnologiesJanuary 2002 - November 2002
Education
University of California, Santa Barbara 1999 — 2002
BA, Computer Science
Salsbury Industries - Mailboxes.com, Lockers.com February 2007 - Present
Viking River Cruises September 2006 - February 2007
Amulet Development Corporation 1999 - 2006
Wellpoint Blue Cross of CA 1996 - 1999
University of California, Los Angeles 1990 - 1996
Skills
Project Management, Websites Management, Integration Projects, Microsoft Dynamics GP, Microsoft SQL Server, SQL Server Integration..., SQL Reporting Services, Visual Studio, ASP.NET, VB.NET, eConnect, Transact-SQL, Database Administration, System Upgrades, DevExpress UI Controls, Microsoft Access, Microsoft Project, Microsoft Office, PowerPoint, Microsoft Dynamics, SSIS, Business Intelligence, ERP, SQL, SSRS
Education
University of California, Los Angeles
BS, Computer Science and Engineering
Greater Newburyport Association of Realtors December 2010 - Present
Essex Conference Center and Retreat January 2009 - April 2010
Viking River Cruises 2007 - 2007
Coldwell Banker 2003 - 2005
PNC Financial Services Group 1990 - 2003
First Data Corporation & American Express Information Svs. 1990 - 1997
Crimson Travel Service 1985 - 1990
Skills
Real Estate, Sellers, Customer Service, Negotiation, Strategic Planning, Customer Relations, Team Building, Microsoft Office, Budgeting, Business Planning, Home, Social Media, Event Planning, Marketing Strategy, Word, Excel, Administration, Event Management, Promotions, Quickbooks, Fun, Mutual Funds, Budgets, Project Management, Finance, Nonprofits, Fundraising, Contract Negotiation
Education
Northeastern University 1991 — 1996
BSBA, MANAGEMENT
Katharine Gibbs School
Travel Education Center, SABRE (AA Reservation System)
Delta Air Lines March 2014 - Present
Viking River Cruises January 2010 - February 2014
Regent Properties April 2006 - May 2009
Concord World Travel June 2005 - April 2006
United Airlines December 1994 - June 2005
American Airlines March 1989 - December 1994
Skills
Microsoft Office, Sabre, Mac, Avaya, 10 Key, Tourism, Training, Travel Planning, Cruises, Leisure Travel, Customer Service, Hospitality, Hotels
Education
El Camino College 1987 — 1989
Leuzinger High School College Prep
Hurtigruten April 2014 - Present
Scenic Cruises February 2013 - April 2014
Trafalgar Tours January 2010 - April 2012
Viking River Cruises January 2007 - December 2009
Ensemble Travel Group 1999 - 2006
Regency Cruises 1988 - 1995
Skills
Customer Service, Windows, Teaching, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Key Account Management, Sales, Sales Operations, Sales Management, Tourism, Marketing Strategy, Leisure Travel, Training, Team Building, Business Development, Negotiation, Cruises, Marketing, Travel Management, Vacation, Tour Operators, Business Travel, Incentive Travel, Incentives, Leisure, Sabre, Adventure Travel, Travel Planning, Honeymoons, Hotels, Hospitality, Trade Shows, Ticketing, Revenue Analysis, Resorts, Destination Marketing, Luxury, Meeting Planning, Event Management
Education
Mansfield University of Pennsylvania
Stockton State College
Bachelor of Arts (BA), Psychology
Starwood Hotels & Resorts Worldwide, Inc. January 2015 - Present
Viking River Cruises April 2014 - January 2015
Jefferies & Company November 2012 - April 2014
Nigro Karlin Segal & Feldstein, LLP May 2011 - December 2012
Sunbelt Brokers July 2009 - August 2009
Chapman University February 2009 - May 2009
Silicor Technologies March 2008 - September 2008
Skills
Accounting, Access, QuickBooks, Finance, Financial Analysis, Microsoft Excel, Social Media
Education
Chapman University, The George L. Argyros School of Business and Economics 2008 — 2011
Bachelors of Science, Accounting
Chapman
Bachelor of Science, Accounting Junior
Chapman University - Argyros School of Business and Economics
Bachelor of Science, Business Administration - Finance
University of Arizona
Master of Business Administration (MBA), Finance, General
Viking River Cruises November 2011 - Present
Norwegian Cruise Line March 1991 - November 2011
Education
Doane College 1974 — 1978
BS, Sociology
Bartels Harley Davidson October 2013 - Present
Tommy Hilfiger February 2013 - October 2013
Starbucks February 2011 - October 2013
Viking River Cruises June 2011 - December 2011
AT&T Mobility August 2005 - June 2011
Skills
Customer Service, Sales, Social Media, Time Management
Education
Penn Foster 2014 — 2016
Veterinary Technician
College of the Canyons 2010 — 2012
In process, Nursing
CWT April 2014 - Present
Viking River Cruises January 2012 - April 2014
Crate & Barrel November 2009 - January 2012
Princess Cruises September 1987 - May 2008
Skills
Customer Service, Microsoft Word, Microsoft Office, Event Planning, Sales, Customer Satisfaction, Sabre, Time Management, Outlook, Administrative..., PowerPoint, Microsoft Excel, Event Management, Data Entry, Retail, Teamwork, Hospitality, Training, Tourism, Hospitality Management, Cruises, Office Administration, Leadership, Call Centers
Education
Grand Canyon University 2013 — 2015
Bachelor's degree, Sociology
Pierce College 2008 — 2011
Liberal Arts
Viking River Cruises April 2013 - Present
Tillinger's February 2012 - April 2013
Omni Tucson National Resort May 2011 - December 2011
Red Roof Inns Inc September 2009 - May 2011
Continental Airlines, Inc May 2008 - September 2009
American Eagle Airlines Inc July 2001 - May 2008
Skills
Customer Service, Cash Management, Kronos, Front Office, Forecasting, Outlook, Microsoft Excel, Payroll, Training, Hotels, Revenue Analysis, Yield Management, Hospitality Management, Hospitality, Hotel Management, Hospitality Industry, Food & Beverage, Inventory Management, Tourism, Rooms Division, Employee Relations, Time Management, Budgets
Education
University of Massachusetts, Amherst 1996 — 1997
Medford High School 1992 — 1996
Los Angeles County Office of Education January 2012 - Present
Los Angeles County Office of Education August 2008 - January 2012
AMAWATERWAYS June 2008 - August 2008
Viking River Cruises April 2006 - January 2007
Valley Travel Group July 2005 - April 2006
Provicint November 2003 - July 2004
Big 5 Sporting Goods October 2001 - November 2003
Big 5 Sporting Goods November 2000 - September 2001
Skills
Microsoft Excel, Microsoft Office, Public Relations, Editing, Social Networking, Facebook, Team Building, Tutoring, Data Entry, Community Outreach, SPSS, Research, Data Analysis, Nonprofits, Fundraising, Training, Leadership, Marketing, Sales
Education
Regional Occupational Program, Palmdale, CA 2005 — 2006
Certificate of Competency
Kerschenstein Berufschulzentrum, Regensburg, Germany 1998 — 1999
Certificate of Competency
Pestalozzi Hauptschule, Regensburg, Germany 1995 — 1998
Qualifizierender Hauptschulabschluss (Certificate of Secondary Education)
College of the Canyons
Associate of Arts (AA)
Anthem, Inc. July 2013 - Present
Viking River Cruises September 2008 - May 2012
Different Organizations July 2004 - August 2008
Kaiser Permanente July 2002 - June 2004
Genesys Software Systems June 1996 - January 2002
Kaiser Permanente July 1989 - May 1996
Plasco Press Co. Inc. July 1987 - June 1989
Skills
Corporate Training, Project Management, Human Resources, HRIS, HR Consulting, Consultative Sales..., Training
Education
University of La Verne 1984 — 1987
BS, Mathematics