American Express Global Business Travel
Industry: Company
DescriptionAmerican Express Global Business Travel is a multinational travel and meetings program management company headquartered in Jersey City, New Jersey, US. The company has approximately 12,000 employees, and operations in nearly 120 countries. Headquarters: Jersey City, New Jersey, United States CEO: Doug Anderson President: Philippe Chérèque Number of employees: 12,000 (nearly) Corporate secretary: Eric J. Bock (Global Head Of Mergers, Acquisitions) Subsidiaries: Hogg Robinson Group, KDS, GBT US, LLC, Parent organization: American Express Travel Holdings Netherlands Cooperatief U.A.
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American Express Global Business Travel Employees
American Express Global Business Travel February 2015 - Present
Lauren Schaal Events May 2013 - Present
Bricton Group May 2013 - February 2015
Arlington Park April 2010 - May 2013
Arlington Park April 2010 - November 2010
CelebTV January 2010 - March 2010
Intersport June 2009 - March 2010
WLNS January 2009 - May 2009
SpartanTV August 2008 - December 2008
ABC Channel 7 May 2008 - August 2008
Skills
Editing, Event Planning, Customer Service, Sports, Event Management, Facebook, Fundraising, Social Networking, Press Releases, Marketing, Event Marketing, Special Events, Customer Relations, Writing, Microsoft Office, Word, Excel, PowerPoint, Outlook, Broadcast, Television, Journalism, Coordination, Social Media Marketing, Corporate Events, Leadership, Marketing Communications
Education
Michigan State University 2005 — 2009
Bachelor's, Journalism
American Express Global Business Travel October 2014 - Present
Carlson Wagonlit Travel January 2012 - October 2014
Mediaspace Solutions August 2011 - August 2012
Bremer Bank January 2008 - March 2011
Wells Fargo June 2003 - January 2008
Fifth Third Bank January 2001 - January 2002
US Navy June 1992 - September 1998
Skills
Business Development, Sales Management, New Business Development, B2B, Direct Sales, Sales Process, Negotiation, Sales, Management, Leadership, Direct Marketing, Selling, Networking, Coaching, Project Management, Mobile Devices
Education
Northern Kentucky University 2000 — 2003
Texas State University 1998 — 2000
Lanier
American Express Global Business Travel April 2015 - Present
Because it's your Day January 2010 - Present
Hotel Irvine October 2014 - March 2015
Destination Irvine May 2013 - October 2014
Wyndham Irvine Orange County Airport August 2012 - May 2013
Crowne Plaza Irvine June 2010 - September 2012
Crowne Plaza Irvine March 2008 - June 2010
Ayres Hotel and Suites Costa Mesa January 2005 - March 2008
Skills
Hotels, Event Management, Hospitality, Sales, Catering, Hospitality Industry, Hospitality Management, Meeting Planning, Convention Services, Tourism, Sales Management, Hotel Management, Marketing, Event Planning, Budgets, Yield Management, Food & Beverage, Pre-opening, Account Management, Trade Shows, Corporate Events, Front Office, Resorts, Revenue Analysis, Banquets, Leisure, Lodging, Hotel Booking, Restaurants, 6 years experience in..., New Business Development, CRM, Strategic Planning, Leadership, Strategic Partnerships, Management, Destination Marketing
Education
Fashion Institute of Design & Merchandising 1999 — 2001
AA, Visual Communications
Ample Bay July 2015 - Present
Maricopa Community Colleges June 2015 - Present
Enterprise Holdings January 2015 - June 2015
The Limited June 2014 - December 2014
Abercrombie & Fitch June 2012 - May 2014
McAfee, Inc February 2011 - May 2012
American Express Global Business Travel January 2010 - January 2011
Discover Financial Services February 2006 - December 2009
Skills
IT Operations, Customer Service, Customer Experience, Customer Oriented, Business Travel, Travel Planning, Travel Management, Office Administration, Executive Administrative, Executive..., Call Centers, Outlook, Time Management, Management, Leadership, Team Building, Customer Satisfaction, PowerPoint, Sales Operations, Merchandising, Sales
Education
Glendale Community College 2015 — 2016
Associate’s Degree, Dance
Ironwood High School 2005 — 2009
High School Diploma, High School/Secondary Diplomas and Certificates
American Express Global Business Travel September 2015 - Present
Conservus September 2014 - February 2015
URGO Hotels August 2013 - August 2014
Hotel Candlewood Suites December 2008 - August 2013
Hard Rock Café Montréal September 2004 - January 2007
Hard Rock Café Montréal October 2001 - September 2004
Clarion Hotel & Suites February 1994 - October 2001
Skills
Relationship Management, Achieving Measurable..., Tactical Sales Planning, Strategic Sales Plans, New Business Development, Sales Operations, Direct Sales, Hotel Management, Inventory Control, Continuous Improvement, Customer Retention, Marketing Strategy, Hospitality Management, Hospitality Industry, Contract Negotiation, Bilingual English-French, Customer Service, Operations Management, Public Speaking, Sales Management, Research, Teaching, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Outlook, Photoshop, Food & Beverage, Revenue Analysis, Hospitality, Hotels, Tourism
Education
Institut de tourisme et d'hôtellerie du Québec 1991 — 1995
Associate's Degree, Hotel, Motel, and Restaurant Management
Clear Call Solutions August 2011 - June 2015
Dish Network July 2010 - August 2011
Norwegian Cruise Line September 2005 - May 2009
International Cruise & Excursions, Inc. May 2004 - September 2005
Budget Rent a Car June 2003 - May 2004
The Boeing Company September 1992 - September 2002
American Express Global Business Travel July 1990 - June 1992
Skills
Sabre, Airlines, Account Management, Tourism, Travel Management, Customer Service, Management, Operations Management, Project Management, Amadeus
Education
AIT Travel School
Travel Agent Skills Courses
Interface Technical Training
Project Management Certificate training course
Mesa Community College
Business Management, Sales
Missouri State University
Broadcasting, Communications
University of Advancing Technology
Web Page Development, Advanced Photoshop
American Express Global Business Travel August 1997 - Present
Target - Shoreview August 1991 - August 1997
Target Duluth 1983 - 1991
Andresen-Ryan Coffee Company March 1985 - July 1986
Skills
Business Travel, Customer Satisfaction, Call Centers, Travel Management, Sabre, Account Management, Customer Service, Salesforce.com, Microsoft Office, CRM, Contract Negotiation, Negotiation, Customer Experience, Team Management, Team Leadership, Leadership, Process Improvement, Customer Relations, Call Center, Operations Management, Sales Management, Management, Relationship Management, Credit Cards, Change Management, Business Analysis, New Business Development, Sales, Customer Retention, Team Building, Apollo, SharePoint, Project Management, Worldspan
Education
The Travel Academy 1997 — 1997
Certificate of Tourism, Worldspan, Ticketing & Tariffs, Sales Techniques, A
University of Minnesota-Twin Cities 1992 — 1993
Micro Economics
University of Minnesota Duluth 1990 — 1991
English Composition and Speech & Philosophy
Lake Superior College 1983 — 1985
Certificate of Occupational Data Processing Proficiency, Computer Programming and Accounting
American Express Global Business Travel April 2014 - Present
Hyatt Regency Denver Tech Center November 2007 - April 2014
Omni Interlocken Resort April 2007 - November 2007
Omni Interlocken Resort February 2002 - April 2007
Hyatt Regency Denver Tech Center May 2001 - February 2002
Hyatt Regency Denver Tech Center September 1998 - April 2001
Hyatt Regency Denver Tech Center February 1997 - August 1998
Skills
Sales, Sales Operations, Hotels, Hospitality Industry, Hospitality, Resorts, Contract Negotiation, Tourism, Front Office, Hotel Management, Event Management, Rooms Division, Leadership, Meeting Planning, Selling, Hospitality Management, Sales Management, Yield Management, Training, Revenue Analysis
Education
Florida State University 1991 — 1996
Bachelor of Science Degree, Hospitality Administration
American Express Global Business Travel April 2015 - Present
Pernod Ricard Americas Travel Retail December 2013 - August 2014
Pernod Ricard Americas Travel Retail March 2013 - November 2013
MasterCard June 2012 - October 2012
Miami Children's Hospital September 2011 - May 2012
A & R Development September 2008 - September 2011
Balfour Beatty Construction Services US April 2005 - September 2008
Skills
Market Research, Strategy, Credit Cards, Customer Insight, Competitive Analysis, Analysis, Marketing, Marketing Management, Management, Leadership, Project Management, Budgets, Marketing Strategy, Data Analysis, Product Marketing, Strategic Planning, Sales
Education
University of Miami - School of Business 2010 — 2012
Master of Business Administration (MBA), Finance
Florida International University 2003 — 2005
Master of Science (M.S.), Construction Management
Florida International University 2001 — 2003
Bachelor of Arts (B.A.), Industrial Psychology
American Express Global Business Travel August 2015 - Present
Maritz Travel Company May 2013 - August 2015
BCD M&I January 2009 - May 2013
Carlson Wagonlit Travel January 2008 - January 2009
Gray Consulting October 2004 - June 2007
Talley Management Group September 2003 - September 2004
Universal Meeting Management, Inc September 2002 - September 2003
Skills
Meeting Planning, Event Management, Event Planning, Corporate Events, Hospitality, Contract Negotiation, Incentives, Hotels, Customer Service, Budgets, Registration, Hospitality Management, Travel Management, Tourism, Location Intelligence, Food & Beverage, Strategic Planning, Marketing, Microsoft Office, Hospitality Industry, Business Travel, Hotel Management, Incentive Travel, Account Management, Leisure, Hotel Booking, Incentive Programs, Revenue Analysis, Training, Leadership
Education
Saint Louis University 2014 — 2014
Healthcare Meeting Compliance Certificate
Rosemont College
MBA
Temple University
Certficate of Professional Meeting Planning
North Carolina State University 1998 — 2002
BS, Marketing
American Express Global Business Travel August 2014 - Present
Skills
Internal Communications, Strategic Communications, Corporate Branding, Corporate Communications, Crisis Communications, Marketing Communications, Employee Engagement, Communications Planning, Speech Writing, Content Management, Event Management, Social Media, Leadership, Business Strategy, Change Management, Direct Marketing, Marketing Strategy, Event Planning, Email Marketing, Blogging, Media Relations, Strategy, Content Development, Advertising, CRM, Integrated Marketing, B2B, Strategic Partnerships, Thought Leadership, Brand Development, Social Media Marketing, Budgets, Marketing, Public Relations, Project Management, Sales, Communication Training, Creative Writing, Digital Marketing, Brand Management, B2B Marketing, Content Strategy, Online Marketing, Digital Strategy, Online Advertising, Newsletters, Press Releases, Marketing Management, Copywriting, Lead Generation
Education
Temple University 1995 — 1998
BS
Penn State University 1993 — 1995
American Express Global Business Travel September 2013 - Present
American Express January 2010 - Present
phil&teds March 2009 - December 2009
American Express August 2006 - March 2008
American Express October 2003 - October 2006
Skills
Advertising, Marketing Communications, Social Media Marketing, Marketing Strategy, Integrated Marketing, Marketing, Creative Direction, Public Relations, Marketing Management, Business Strategy, Sales Management, Global Client Management, Strategic Planning, Event Management, Operations Management
Education
ESADE Business School 2002 — 2002
Bachelor of Commerce (B.Com.), International Marketing
University of Alberta 2000 — 2000
Bachelor of Applied Science (BASc), Sports Science, Kinesiology, PE
University of Otago 1998 — 2002
Bachelor of Commerce (B.Com.), International Marketing
American Express Global Business Travel January 2011 - Present
American Express June 2003 - February 2007
Rosenbluth International January 2001 - June 2003
Skills
Business Travel, Project Management, Leadership, Strategy, Proposal Writing, CRM, Sales, Bid Writing, Relationship Management, Travel Management, Account Management, Customer Retention, Salesforce.com, Management, Strategic Partnerships, Strategic Planning, Business Strategy, Marketing Strategy
Education
Penn State University 1994 — 1998
BS, Marketing/International Business
Temple University Rome 1997 — 1997
Certification, Italian Language and Literature
American Express Global Business Travel January 2013 - Present
Maxvantage November 2010 - January 2013
UWM Foundation, Inc./UWM Research Foundation, Inc. February 2010 - October 2010
UWM Foundation, Inc. January 2008 - February 2010
Clear Channel Communications May 2009 - August 2009
Children's Hospital and Health System Foundation June 2008 - September 2008
Skills
Microsoft Office, StarCite, Social Media, Facebook, Press Releases, Event Management, Event Planning, Passkey, Budgets, Corporate Communications, Meeting Planning, Training
Education
University of Wisconsin-Milwaukee 2005 — 2009
B.A. in Communication, B.A. in Journalism and Mass Communication, Advertising/Public Relations
Griffith University 2007 — 2007
Communication
American Express Global Business Travel October 2014 - Present
Gage County United Way February 2014 - Present
HelmsBriscoe July 2013 - October 2014
Exmark Manufacturing Company September 2009 - July 2013
Exmark Manufacturing Company February 2008 - September 2009
Exmark Manufacturing Company July 2003 - February 2008
Skills
Social Media, Marketing Communications, Social Media Marketing, Event Management, Budgeting, Integrated Marketing, Event Planning, Public Relations, Media Relations, Strategic Planning, B2B Marketing, Account Management, Leadership, Management, Relationship Management, Building Relationships, Negotiation, Contract Negotiation, Procurement, Hotels, Hotel Administration, Events, Corporate Events, Coordinating Events, Events Coordination, Coordinate Events, Communication, Strategic Communications, Budgets, Food & Beverage, Sales Process, Site Selections
Education
Peru State College
Bachelor, Business Administration
American Express Global Business Travel April 2015 - Present
Sonic Foundry March 2011 - Present
Generations Entertainment March 2008 - January 2010
I-Flow Corporation August 2006 - March 2008
First American Title 2004 - July 2006
The Impac Companies January 2001 - June 2004
Public Broadcasting Service October 1999 - December 2001
Skills
Event Management, Project Management, Event Planning, Large Scale Events, Product Development, Marketing Communications, Email Marketing, Corporate Events, Marketing, Online Advertising, Project Planning, Product Marketing, Social Media Marketing, Account Management, Trade Shows, Salesforce.com, Direct Marketing, Lead Generation, Social Networking, Online Marketing
Education
National University 2007 — 2009
Master's degree, English Language and Literature/Letters
San Diego State University-California State University 1997 — 2001
Bachelor of Arts (B.A.), English Language and Literature/Letters
American Express Global Business Travel 2014 - Present
American Express 2011 - 2014
American Express 2007 - 2011
American Express 2002 - 2007
PepsiCo 2000 - 2002
PepsiCo 1987 - 2000
Procter & Gamble 1981 - 1987
Education
Lehigh University
Bachelor of Arts (B.A.)
Lehigh University
Master of Business Administration (MBA)
Insight September 2015 - Present
American Express Global Business Travel October 2014 - February 2015
Self-employed 2004 - 2014
American Express Business Travel May 2000 - April 2004
Liebert Corporation 1999 - 2000
Skills
Sales Enablement Tools, Consultative Approach, Marketing Communications, Proposal Writing, Executive Summary, Presentation Design, Sales Strategy, Copywriting, Copy Editing, Marketing, Project Planning, Process Improvement, Thought Leadership, Analytical Thinker, Change Management, Conceptual Planning, Microsoft PowerPoint, Microsoft Word, Deadline Oriented
Education
Ohio University 1992 — 1996
Bachelor of Business Administration (B.B.A.), Marketing, Summa Cum Laude
Franklin University 1998 — 1999
Master of Science in Integrated Marketing Communications
American Express Global Business Travel October 2014 - Present
American Express- Global Corporate Payments August 2006 - October 2014
Skills
Data Analysis, Consulting, Business Analysis, Microsoft Excel, Financial Reporting, Process Improvement, Project Management, KPI Reports, KPI Dashboards, Databases, Reporting & Analysis, Ad Hoc Reporting
Education
Niagara College
Associate's Degree, Nursing Education
Notre Dame High School
High School
American Express Global Business Travel May 2010 - Present
Activa Travel, BCD Travel Affiliate October 2007 - May 2010
DeVries Travel Agency, Inc, American Express Representative Network January 1991 - September 2007
Holly's, Inc. 1989 - 1991
Harley Hotel of Grand Rapids 1984 - 1989
Hilton Hotels 1981 - 1984
Skills
Consultative Selling, Driving Results, Building Relationships, Solution Focused, New Business Development, Sales Management, Sales, Salesforce.com, Strategic Planning, Business Development, Contract Negotiation, Strategic Partnerships, Team Building, Negotiation, Marketing Strategy, Account Management, Selling, Project Management, Fundraising, Time Management, Business Travel, B2B, Leadership, Management, Sales Process, Hotels, Strategy, Hospitality, Customer Retention, Travel Management, CRM, Pricing, Sales Presentations, Competitive Analysis, Cold Calling, Relationship Management, Solution Selling, Lead Generation
Education
Michigan State University 1979 — 1981
HRI Hotel Restaurant Institutional Management
Clarkston High School
American Express Global Business Travel Group Air CoordinatorAmerican Express Global Business TravelOctober 2003 - Present
American Express Global Business Travel August 2003 - Present
Skills
Project Management, Client Liaison, Meetings and Events, Customer Service, Leadership, Project Planning, Analysis, Research, Organization, Communication, Time Management, Close Attention to..., MS Project, Microsoft Excel, PowerPoint, Microsoft Word
Education
Northeastern University 2011 — 2014
Master's Degree, Project Management
American Express Global Business Travel May 2015 - Present
BCD M&I July 2014 - May 2015
HRG North America June 2008 - July 2014
Productions Martial Hébert 2002 - 2008
Sensix Communications et Événements 1998 - 2001
Les produits de marque LIBERTE 1990 - 1997
Skills
Gestion d'évènement, Planification..., Planification de..., Évènements d'entreprise, Management, Secteur hôtellerie
Education
Baccalauréat, Communications
Certificat, Gestion du marketing
American Express Global Business Travel May 2015 - Present
Bristol-Myers Squibb October 2012 - February 2015
Cafe Dolce Vita May 2007 - August 2012
CVS Pharmacy October 2011 - July 2012
Viamedia January 2011 - May 2011
Wet Seal, Inc September 2007 - May 2010
Skills
Customer Service, Sales, PowerPoint, Social Media, Microsoft Office, Microsoft Excel, Marketing, Event Planning, Outlook, Time Management, Social Media Marketing, Account Management, Microsoft Word, Advertising, Social Networking, Training
Education
Mount Ida College 2006 — 2010
Bachelors, Business Administration
American Express Global Business Travel April 2015 - Present
ADP October 2014 - April 2015
ADP June 2013 - October 2014
ADP April 2009 - May 2013
ADP October 2008 - April 2009
Skills
Sales Process, Salesforce.com, Recruiting, Cold Calling, Sales, Sales Operations, Selling, Solution Selling, B2B, Sales Presentations, Direct Sales, Hiring, Lead Generation, Applicant Tracking..., Human Resources, Building Relationships, Leadership, ADP, Microsoft Office, Onboarding, Call Centers, Social Media, Facebook, Customer Retention, Sales Management, Consultative Selling, Account Management, Marketing Strategy, ADP Payroll, Inside Sales, New Business Development, Employee Benefits, CRM, Talent Management, Selling Skills, Performance Management, LinkedIn, Professional Services, Strategic Partnerships, Training, Management, Team Building, Business Development, Talent Acquisition, Coaching, Team Leadership, Twitter, Campaign Management, College Recruiting, Internet Recruiting
Education
Kutztown University of Pennsylvania 2004 — 2008
Bachelors Degree, Business Marketing
Villanova University 2013 — 2014
Master's Certificate in Human Resource Management
University of San Francisco 2012 — 2013
Advanced Social Media Certificate
American Express Global Business Travel September 1995 - Present
Carlson Wagonlit Travel September 1991 - August 1995
Skills
Account Management, Business Travel, Travel Management, Customer Service, Salesforce.com, Call Centers, Sabre, Data Analysis, Concur Travel Online..., Customer Satisfaction, B2B, Customer Retention, Travel Technology, Contract Negotiation, CRM, Pricing, Online Travel, Relationship Management, Sales Process, Strategic Partnerships, Sales, Sales Management, Service Delivery
Education
Harper College
Education Dynamics September 2015 - Present
Education Dynamics June 2015 - September 2015
Food Bank For New York City May 2015 - June 2015
American Express Global Business Travel July 2014 - March 2015
American Express December 2012 - July 2014
American Express November 2005 - July 2012
Proskauer Rose LLP April 2003 - November 2005
Lazard Asset Management January 1995 - April 2003
Skills
Finance, Executive Management, Leadership, Financial Modeling, Corporate Finance, Financial Analysis, Business Analysis, Accounting, Strategic Financial..., Relationship Management, Budgets, Data Analysis, Business Strategy, Due Diligence, Process Improvement, Forecasting, Financial Risk, Community Emergency..., Emergency Management, Community relations, Coaching, Microsoft Excel, Microsoft Office, Cpr Certified, Analysis, Access, Business Process..., Managerial Finance, Project Planning, Financial Reporting, Essbase, Variance Analysis, Expense Management, Cross-functional Team..., Team Building, Teamwork, CRM, Risk Management, Community Development, Business Planning, Management, Portfolio Management, Mentoring, Financial Services, Change Management, Team Leadership, Pivot Tables, Databases, Valuation, Mergers & Acquisitions
Education
Pace University - Lubin School of Business 1998 — 2003
MBA, Strategic Management
City University of New York - York College 1992 — 1994
BS, Business Management
Pace University 1990 — 1992
BS, Business Management
GMAT prep
Hunter College High School
American Express Global Business Travel July 2015 - Present
American Express Global Business Travel May 2013 - July 2015
The Washington Post Company March 2012 - May 2013
Los Angeles Business Travel Association December 2011 - March 2012
American Express Global Business Travel March 2007 - March 2012
Galileo International 2006 - 2007
Galileo International 2005 - 2005
Worldspan 2001 - 2004
US Airways 1999 - 2001
US Airways 1998 - 1999
Skills
Travel Management, Business Travel, Airlines, Contract Negotiations, Consultative Selling, Online Travel, Travel Distribution, Supplier Development, Supply Chain..., T&E, Team Leadership, Organizational..., Strategic Sourcing, Strategic Partnerships, Building Relationships, Relationship Management, Association Meetings, Contract Negotiation, Selling, Strategy, Business Strategy, Business Development, Leadership, Management, Sales Management, Customer Satisfaction, Account Management, Competitive Analysis, Salesforce.com, Pricing, Sales, CRM, B2B, Coaching, Cross-functional Team..., Vendor Management, New Business Development, Lead Generation, Negotiation
Education
University of Pennsylvania - The Wharton School 2010 — 2012
Certificate of Professional Development, Global Leadership Professional
Univeristy of Houston Conrad N. Hilton College of Hotel and Restaurant Management 2010 — 2010
CCTE, Certified Corporate Travel Executive
University of Maryland University College 1987 — 1987
Edinboro University of Pennsylvania 1980 — 1982
Deem July 2015 - Present
American Express Global Business Travel April 2012 - July 2015
American Express October 2010 - April 2012
Kaplan University March 2009 - September 2010
EGL Insurance March 2005 - January 2009
First Indiana Bank May 2002 - March 2005
Skills
Customer Service, Consulting, Department Budgeting, Sales Management, Salesforce.com, Sales, Business Development, Cold Calling, Account Management, Selling, Management, Start-ups, Sales Process, Sales Operations, Customer Retention, Forecasting, Call Centers, CRM, Leadership
Education
Indiana University - Kelley School of Business 1998 — 2002
Bachelor of Science (BS), Accounting and Finance
Mount Vernon High School 1994 — 1998
Kino'Ja' Jewelry Designs 2009 - Present
American Express Global Business Travel March 2000 - Present
Skills
Customer Service, Microsoft Office, Social Media, Microsoft Excel, Microsoft Word, Event Management, Sales, Advertising, PowerPoint, Event Planning, Marketing, Social Media Marketing, Marketing Communications, Call Center
Education
LaGuardia High School of Music and the Performing Arts 1982 — 1986
Regents Diploma, Visual and Performing Arts
Florida Memorial College
Aviation/Airway Management and Operations
American Express Global Business Travel March 2015 - Present
International Coach Federation NYC Chapter August 2014 - February 2015
True North Resources Coaching July 2014 - February 2015
Holstee March 2014 - August 2014
True North Resources November 2013 - June 2014
E4C Albert September 2012 - June 2013
Castlerock Research April 2010 - August 2012
lululemon athletica November 2009 - December 2010
Skills
Event Planning, Volunteer Management, Public Speaking, Time Management, Fundraising, Coaching, Social Media, Research, Customer Service, Leadership Development, Recruiting, Microsoft Office, Training, Leadership, Management, Nonprofits
Education
New York University 2013 — 2015
Master of Science (MS), Human Resources Management and Development
University of Alberta 2008 — 2012
Bachelor of Science, Nutrition and Food Science
American Express Global Business Travel May 2015 - Present
Communiqué November 2012 - May 2015
Communiqué July 2011 - October 2012
Communiqué November 2009 - June 2011
The Toronto Board of Trade January 2009 - July 2009
MusApp Charity Cocktail October 2008 - July 2009
Skills
Event Planning, Event Management, Hospitality, Sales, Sponsorship, Product Development, Trade Shows, Leadership, Public Relations, Corporate Events, Meeting Planning, Program Management, Customer Service, Budgets, Tourism, Strategic Planning, Marketing, Time Management, Marketing Strategy, Social Media Marketing, Fundraising, Account Management, Marketing Communications, Incentive Travel, Management, Social Media, Social Networking
Education
McGill University 2002 — 2007
Hon. Bachelor of Arts, Geography & Sociology
George Brown College 2008 — 2009
Graduate Certificate with Honours, Sport & Event Marketing
Ryerson University 2008 — 2010
Certificate, Event Management
Orangeville District Secondary School 1997 — 2002
American Express Global Business Travel July 2015 - Present
Omega World Travel August 2012 - June 2015
Door and Hardware Institute 2001 - 2011
Deltek Systems 1998 - 2001
Skills
Meeting Planning, Business Travel, Hotels, Travel Planning, Event Management, Hospitality, Corporate Events, Trade Shows, Event Planning, Hotel Booking, Hospitality Industry, Marketing, Account Management, Contract Negotiation, Marketing Communications, Budgets, Food & Beverage, Tourism, Management, Convention Services, Leadership, Strategic Planning, Incentive Travel, Advertising, Association Management, Hospitality Management, Resorts, Catering, Banquets, Sales Presentations, Hotel Management, Revenue Analysis, Incentives, Travel Management, Project Planning, Negotiation, Customer Service, Social Media Marketing, Marketing Strategy, Sales, Cvent, Registration, Customer Satisfaction, Volunteer Management, International Events, Social Networking, Social Media, Special Event, New Business Development, Event Marketing Strategy
Education
George Mason University 1993 — 1997
Bachelor of Arts (B.A.), Speech Communication and Rhetoric
Annandale High School 1989 — 1993
High School Diploma
American Express Global Business Travel February 2003 - Present
Carlson Wagonlit Travel January 1985 - April 2002
Skills
Operations Management, Customer Service, Management, Team Building, Leadership, Call Centers, Networking, Team Leadership, Customer Experience, Customer Satisfaction, Vendor Management, Business Development, Customer Retention, CRM, Training, Account Management, Travel Management
Education
Miami Dade College
American Express Global Business Travel April 2015 - Present
American Express June 2012 - March 2015
American Express August 2010 - June 2012
Medco Health Solutions October 2008 - August 2010
GE Capital - Consumer May 2005 - September 2008
JPMorgan Chase 2003 - 2005
Computer Sciences Corp. 2000 - 2003
Accenture 1999 - 2000
Chase Manhattan Bank 1993 - 1999
Skills
Analytics, Segmentation, Strategy, Analysis, Direct Marketing, CRM, Leadership, Product Management, Predictive Analytics, Financial Modeling, Business Strategy, Financial Analysis, Database Marketing, Executive Management, Thought Leadership, SAS, Project Planning, Competitive Analysis, Financial Services, Multi-channel Marketing, Customer Acquisition, Predictive Modeling, Cross-functional Team..., Strategic Partnerships, Credit Cards, Customer Insight, Data Management, Data Modeling, Marketing Strategy
Education
Saint John's University 1991 — 1993
MBA, Quantitative Analysis
Penn State University 1986 — 1990
BS, Meteorology
St. Anthony's High School 1982 — 1986
Ci Azumano Travel August 2015 - Present
Working Solutions - Egencia Corporate Travel & AT&T December 2012 - February 2015
Rodale January 2009 - November 2012
Famous Smoke Shop November 2005 - March 2010
American Express Global Business Travel February 2003 - November 2005
Bell Atlantic NYNEX Mobile April 1994 - January 2003
Bell Atlantic NYNEX Mobile April 1989 - March 1994
Skills
Call Center, Customer Service, Customer Retention, Customer Satisfaction, Microsoft Office, Process Improvement, CRM, Team Building, Team Leadership, Customer Experience, Management, Cross-functional Team..., Staff Supervision, Performance Metrics, Metrics Reporting, Queue Management, Offshore Outsourcing, Call center start-up, Call Center Development, Project Management, Remote Monitoring, Calibration, Training, Virtual Teams, Telecommuting, Publishing, Catalogs, Sales Management, Telecommunications, Pharmaceutical Industry, Call Centers, Account Management, Sales, Human Resources, Employee Training, Quality Assurance, Forecasting, Interviews, Workforce Management, Program Management
Education
Saint Leo University 2007 — 2014
In Process, Business Administration and Management, General
Lycoming College 1986 — 1988
Bachelor of Business Administration (B.B.A.), Elementary Education and Teaching
American Express Global Business Travel July 2015 - Present
BCD Meetings & Incentives LLC November 2010 - June 2015
BCD Meetings & Incentives LLC March 2009 - November 2010
McVeigh Associates February 2005 - February 2010
Grey Healthcare Group - Phase Five Communications January 2000 - November 2003
SCP Communications 1999 - 2000
Health Science Communications 1998 - 1999
Skills
Food & Beverage, Trade Shows, Event Management, Incentives, Meeting Planning, Corporate Events, Event Planning, Hotels, Contract Negotiation, Budgets, Location Intelligence, Hospitality, Hospitality Industry, Hospitality Management, Incentive Travel, Marketing Communications
Education
Pace University 1988 — 1992
Communication: Media Studies
American Express Global Business Travel April 2012 - Present
Education
Montclair State University 1988 — 1991
BS
American Express Global Business Travel 2011 - 2015
ACN 2009 - 2010
ACN 2008 - 2009
Bell Mobility 2007 - 2008
Bell Mobility 2004 - 2007
Bell 1998 - 2004
Skills
Call Center, Customer Experience, Telecommunications, Workforce Management, Wireless, Team Leadership, Vendor Relations, Team Building, Change Management, Coaching, Customer Service, Strategic Planning, Mentoring, Performance Management, Operations Management, Operation, Service Delivery, Customer Satisfaction, People Management, Leadership Development, Team Management, Problem Solving, Business Process, Process Improvement, Outsourcing, Analysis, Management, Call Centers, Business Development, Project Delivery, Business Strategy, CRM, Leadership
Education
H.E.C.
Operations Management and Supervision
HEC Montréal
American Express Global Business Travel August 2014 - Present
Ernst & Young August 2011 - August 2014
Church Pension Group February 2011 - August 2011
Deutsche Bank Securities March 2004 - October 2008
Explore Charter School 2002 - 2003
Explore Charter School 2002 - 2003
Skills
Employee Relations, Research, Community Outreach, Event Planning, Event Management, Office Management, Program Development, Human Resources, Customer Service, Advertising, Recruiting
Education
Walden University 2012 — 2014
Master of Business Administration (M.B.A.), Human Resources Management
City University of New York-Medgar Evers College 2010 — 2011
BS, Business Administration
Metropolitan College of New York 2008 — 2009
Associate's Degree, Human Resources Management and Services
American Express Travel Services 2006 - Present
Show Pros Entertainment Services Inc January 2003 - Present
American Express Travel Services December 2003 - April 2006
American Express Travel Services December 1999 - December 2003
American Express Travel Services March 1999 - December 1999
American Express Travel Services June 1996 - March 1999
American Express Global Business Travel April 1995 - June 1996
American Express Travel Services June 1994 - April 1995
American Express Travel Services June 1990 - June 1994
American Express Travel Services August 1989 - June 1990
Skills
Process Improvement, Coaching, Leadership, Management, Training, Credit Cards, Call Centers, Relationship Management, Call Center, Customer Service, Business Analysis, Team Leadership, Project Management, Customer Satisfaction, Customer Experience, Strategic Planning, Team Building, Analytics, Recruiting, Account Management, Vendor Management, Data Analysis
Education
Institute Of Certified Travel Counselors 1992 — 1998
Certified Travel Counselor (CTC), Travel and Tourism
Miami Dade College 1986 — 1998
Associate, Travel and Tourism Management, 4.0 GPA
American Express Global Business Travel May 2014 - Present
American Express February 2011 - May 2014
Travelport May 2006 - October 2009
Cendant October 1997 - May 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Ariba, Concur, TQM, Financial Statements, Oracle HR, Administrative..., Business Analysis, Change Management, PeopleSoft, SharePoint, Lotus Notes, Human Resources, Leadership, Project Management, Strategy, Management, Marketing, Training, Event Planning, Program Management
Education
Fairleigh Dickinson University-Metropolitan Campus 2015 — 2017
Master of Science (MS)
Kean University 2010 — 2013
M.P.A.
Fairleigh Dickinson University-Florham Campus 2005 — 2010
BA
American Express Global Business Travel June 2015 - Present
University of Michigan Ross School of Business August 2013 - May 2015
Visa May 2014 - July 2014
Pacific Gas and Electric Company March 2014 - April 2014
Evalueserve September 2011 - August 2013
Evalueserve January 2011 - August 2011
Evalueserve April 2008 - December 2010
Evalueserve April 2007 - June 2008
Evalueserve April 2006 - March 2007
Evalueserve, India April 2005 - March 2006
Skills
Microprocessors, Intellectual Property, Portfolio Management, VLSI, Requirements Analysis, Patents, Invention, Patent Prosecution, Competitive Intelligence, Commercialization, Technology Transfer, Patent Litigation, Patentability, Analysis, Market Research, Manage Client..., Prior Art Search, Licensing, R&D, Market Intelligence, Business Strategy, Trademarks, Prosecution, Patent Searching, Intellectual Property..., Market Entry, Patent Portfolio..., Innovation Management, Business Information, Secondary Research, CRM, Strategy, Analytics, Consulting, Management
Education
University of Michigan - Stephen M. Ross School of Business 2013 — 2015
Masters in Business Administration (MBA), Corporate Strategy and Entrepreneurship
Netaji Subhas Institute of Technology 2000 — 2004
BE, Electronics and Communications
Kendriya Vidyalaya 1993 — 1999
High School, Mathematics and Computer Science
American Express Global Business Travel March 2014 - Present
American Express Global Business Travel March 2012 - March 2014
American Express Business Travel April 2003 - February 2012
American Express Business Travel December 1996 - March 2003
Skills
Professional Writing, Business Writing, Sales Presentations, Presentation Development, Presentation Design, Presentation Coaching, Bid Preparation, Bid Writing, Proposal Writing, Project Management, Proposition Development, PowerPoint, Microsoft Word, Building Relationships, Team Management, Leadership, Management, Strategy, Strategic Communications, Analysis, Business Strategy, PMP, Customer Retention, Sales, Consulting
Education
Northwestern University 1994 — 1995
No Degree, Communication, General
International Academy of Design and Technology-Chicago 1992 — 1994
Associate's degree, Interior and Graphic Design
Coupa Software July 2015 - Present
TripScanner, Inc. September 2013 - July 2015
American Express Global Business Travel May 2009 - September 2013
American Express Global Business Travel July 2008 - May 2009
SunEdison June 2007 - August 2007
American Express 2004 - 2006
American Express 2002 - 2004
Skills
Airlines, Travel Management, Business Travel, Profitability, Travel Services, Business Strategy, Management Consulting, Cross-functional Team..., Business Planning, Corporate Management, Customer Relations, Marketing Strategy, Product Development, Strategy Development, P&L Management, Strategic Partnerships, Consultative Selling, Change Management, Strategic Planning, Sales Management, Negotiation, Contract Negotiation, Analysis, Credit Cards, Product Marketing, Excel, Financial Modeling, Business Management, P&L, Strategy, New Business Development, Customer Service, Team Building, Management, Team Leadership, Leadership, Account Management, Executive Management, Marketing, Business Development, Selling, Coaching, Competitive Analysis, Relationship Management, Microsoft Excel, Customer Satisfaction, Pricing, Product Management, Salesforce.com
Education
Harvard Business School 2006 — 2008
MBA
University of Pennsylvania - The Wharton School 1998 — 2002
BSc in Economics, Finance, Operations
American Express Global Business Travel June 2015 - Present
Blood Systems Inc. March 2011 - Present
Blood Systems Inc. May 2013 - June 2015
American Express Business Travel August 2011 - July 2013
American Express Business Travel 2011 - 2013
Amazon.com July 2007 - November 2009
Weyerhaeuser June 2006 - July 2007
Harland Clarke November 2005 - June 2006
Georgia-Pacific LLC September 2003 - May 2005
georgia pacific 2001 - 2003
Skills
Leadership Development, Program Management, Team Leadership, Cross-functional Team..., Operations Management, Continuous Improvement, Operational Excellence, Management, Strategic Planning, Six Sigma, Inventory Management, Supply Chain, Logistics, Manufacturing, Analysis, Lean Manufacturing, Coaching, Performance Management, Staff Development, Learning Management..., Business Process..., Vendor Management, Change Management, Captivate, E-Learning, Microsoft Office, Project Planning, Quality Assurance, Employee Training, Organizational..., Instructor-led Training, Data Analysis, Onboarding, Needs Analysis, Budgets, Recruiting, ADDIE, Quality Management, Learning Management, Technical Writing, Blended Learning, Employee Engagement, Adult Education
Education
Rio Salado College 2010 — 2011
certification, eLearning Design Specialist
Loyola University Maryland 1995 — 1998
MBA, Business
American Express Global Business Travel October 2014 - Present
Rye Free Reading Room February 2012 - Present
Travelport Limited December 2005 - October 2014
eNett June 2009 - September 2014
Cendant Corporation 1997 - 2006
Skadden Arps Slate Meagher & Flom June 1994 - July 1997
Shearman & Sterling LLP 1990 - 1994
Skills
Mergers, Corporate Governance, Corporate Law, Securities Regulation, Due Diligence, Joint Ventures, Intellectual Property, Executive Pay, Private Equity, Corporate Finance, Restructuring, Litigation Management, Venture Capital, Licensing, Commercial Litigation, Strategy, Investments, International Business, SEC filings, Capital Markets, IPO, Acquisitions, M&A experience, Privacy Law, Strategic Partnerships, Contract Negotiation, Start-ups, Management, Securities, Mergers & Acquisitions, Acquisition Integration, Corporate Development, Executive Management, Divestitures, Strategic Planning, Investor Relations
Education
Fordham University School of Law 1987 — 1990
JD, Law
Lafayette College 1983 — 1987
BA, Economics
American Express Global Business Travel May 2014 - January 2015
The Weiss Consulting Group October 2013 - April 2014
The Weiss Consulting Group February 2003 - April 2014
The Weiss Consulting Group February 2003 - April 2014
The Weiss Consulting Group February 2003 - April 2014
The Weiss Consulting Group February 2003 - February 2014
TEKsystems April 2002 - February 2003
Royal Caribbean Cruises, Ltd. August 1997 - November 2001
Royal Caribbean Cruises, Ltd. August 1997 - November 2001
Burger King Corporation November 1989 - August 1997
Skills
International Product..., Project Finance, Project Management, Project Coordination, Product and Collateral..., Microsoft VBA and Excel..., Software Documentation, Integration, Project Delivery, Conflict Resolution, Internal Communications, Facilitation, Call Center Development, Build Outs, Emergency Planning, NIMS, Project Planning, Leadership, Program Management, Unix, Linux, CGI, shell, Microsoft Excel,..., Microsoft Visual Basic..., C, C++, Adobe Dreamweaver, Visual Studio, Point of Sale, Javascript, Flash Professional, HTML, Visio, Product / Software..., Privacy Compliance, Trans-border Data..., Budgets, Strategic Planning, Cross-functional Team..., Team Building, Information Technology, Analysis, SDLC, Vendor Management, Process Improvement, Consulting, Security, PMP, Disaster Recovery, Team Leadership
Education
St. Thomas University 1992 — 1995
MBA, General Management
Emory University 1980 — 1984
BA, Mathematics and Computer Science
Riverside Military Academy 1976 — 1980
High School Diploma, High School, ROTC
American Express Global Business Travel 2015 - Present
Progressive Insurance 2005 - 2015
Lakeland Community College 2001 - 2010
Progressive Insurance 1996 - 2005
American Express 1996 - 1998
Skills
Management, Public Speaking, Event Planning, Leadership, Training, Process Improvement, Teaching, Audting, Vendor Negotiations, Contract Administration, Research, Customer Satisfaction, Tourism, Account Management, Event Management, Hotels, Hospitality, Negotiation, Contract Negotiation, Travel Management, Customer Service, Sales
Education
Lakeland Community College
Associate's Degree, Accounting / Travel & Tourism
American Express Global Business Travel June 2014 - Present
American Express October 2012 - May 2014
American Express October 2009 - September 2012
American Express October 2007 - September 2009
American Express September 2005 - September 2007
Eric Bland Law PC April 2004 - September 2005
Bryan Cave July 2001 - April 2004
Skills
Employee Relations, Restructuring, Change Management, HRIS, Leadership Development..., Organizational..., Project Management, Pandemic Planning, HR Consulting, HR Data & Reporting, Organizational Design, Leadership, Strategy, Human Resources, Management, Onboarding, Performance Management, Talent Management
Education
Lehigh University 1996 — 2000
Bachelor of Science (B.S.), Environmental Biology
American Express Global Business Travel February 2015 - Present
AAA Northern California, Nevada & Utah December 2013 - January 2015
AAA Northern California, Nevada & Utah February 2013 - December 2013
Prudential Financial November 2011 - January 2013
Prudential Financial October 2008 - October 2011
Boomi, Inc.(Later Acquired by Dell) June 2006 - October 2008
Keystone Automotive Operations August 2005 - June 2006
Keystone Automotive Operations June 2003 - August 2005
Skills
Business Intelligence, Business Analysis, XML, Team Leadership, Team Building, Account Management, Process Improvement, Cloud Computing, DB2, Oracle SQL, Java, AIX, Autosys, Enterprise Content..., WebSphere Application..., Information Science, Computer Science, Software Development, Software Development..., SQL, EDI ANSI X12, MQ Series, QuickBooks, Product Specialists, Data Transformation, C++, Visual Basic, Enterprise Integration, ERP Software, CRM Integration, AS400 system, ASP, 24x7 Production Support, Reverse Engineering, Visio, Flash Animation, JavaScript, CSS, HTML, UML, Microsoft Office, Business Process Design, User Interface Design, Database Design, Development Testing, Quality Assurance, Secured Transactions, POS, IBM Tivoli, Boomi
Education
Penn State University 2003 — 2005
BS, Information Science and Technology, Software Development, 3.7
Penn State University 2000 — 2003
Associate's degree, Information Science and Technology, Software Development
American Express Global Business Travel April 2015 - Present
CWT Meetings & Events December 2005 - August 2014
Carlson Wagonlit Travel (Purchased TQ3 Navigant) 2002 - December 2005
Carlson Wagonlit Travel (Purchased TQ3Navigant/Northwestern Travel Management) 1995 - 2005
Skills
Global Sourcing, Contract Management, Contract Negotiation, Manage Client..., Vendor Relationships, Incentive Travel, Budget Process, Site Inspections, Food & Beverage, Ground Transportation, AV, Rooming Lists, Convention Services, Travel Technology, Vendor Relationship..., Management, Hotel Management, Tourism, Sales, Customer Service
Education
TreeLine Training
Effective Negotiation Skills
The Forum Corporation of North America
Value Based Selling
The University of Minnesota Employer Education Services
Project Management
Normandale Community College
AA, Business
World Travel Academy 1985 — 1986
Travel and Tourism, Travel
American Express Global Business Travel February 2015 - Present
Overlook Hospital Auxiliary May 2013 - Present
HomeTowne Television May 2009 - Present
HelmsBriscoe June 2013 - February 2015
Skills
Television, Event Management, Entertainment, Producing, Public Relations, Event Planning, Social Media, Marketing Communications, Public Speaking, Editing, Social Networking, Social Media Marketing, Customer Service, Nonprofits, Video Production
Education
Fordham Gabelli School of Business
MBA, Marketing
Georgetown University
BS, Accounting
New York University
Certificate, Meeting, Conference, and Event Management
University of Oxford
Study abroad, International Business
American Express Global Business Travel April 2012 - Present
American Express Global Business Travel 2009 - 2012
American Express 2007 - 2009
American Express 2006 - 2007
Advantage Human Resourcing Inc 2005 - 2006
A-1 Surveillance 2004 - 2005
Skills
Daily use and high..., Excellent verbal and..., Strong project..., Comfortable dealing..., Ability to manage..., Business Travel, Proposal Writing, Project Management, Proposal Support, Organization Skills, Presentations, Salesforce.com, Communication Skills, Microsoft Office, Writing, Onboarding, Office Management, Networking, Employee Engagement, Spreadsheets, Outlook, Executive Support, Administrative..., Newsletters, Digital Photography, Focus Groups
Education
St. Petersburg College 2015 — 2018
Bachelor of Applied Science (BASc), Managent and Organizational Leadership
St. Petersburg College 2012 — 2014
Associate of Arts (AA), General Studies
Florida State University 2001 — 2002
General Studies
PrimeStaff International August 2015 - Present
Applied Modern Health April 2015 - August 2015
Me January 2012 - October 2014
Ford Motor Company January 2004 - August 2011
American Express Global Business Travel January 2002 - December 2008
American Express Global Business Travel February 1997 - January 2002
Education
Lake Superior State University
Business Administration and Management, General
Johnson Controls November 2012 - Present
American Express January 2012 - November 2012
American Express February 2010 - December 2011
HRG North America February 2009 - February 2010
American Express Global Business Travel 2006 - 2008
American Express Global Business Travel January 2003 - September 2006
American Express Global Business Travel January 2001 - January 2003
American Express Global Business Travel May 1999 - January 2001
American Express Global Business Travel March 1997 - April 1999
Skills
Travel Management, Business Travel, Account Management, Call Center, Contract Negotiation, Strategy, Process Improvement, Leadership, Management, Training, CRM, Forecasting, Sales Presentations, Call Centers, Marketing Strategy, New Business Development, Customer Satisfaction, Sales, Incentives, Strategic Planning, Strategic Partnerships, Sabre, Sales Operations, Business Strategy, Coaching, Business Planning, Financial Services, Budgets, Consulting, International Sales, Pricing, Relationship Management, Negotiation, Networking, Customer Service, Tourism, Project Planning, Operations Management, Salesforce.com, Customer Retention, Team Building, Airlines, RFP, Project Management, E-commerce, Sales Management, B2B, Online Travel, Finance, Management Consulting
Education
Wayne State University 1999 — 1999
Organizational Communication and Public Relations
University of Nebraska at Omaha 1992 — 1993
Organizational Communication
Hastings College 1984 — 1986
Bachelor of Arts, Communication Arts and German
American Express - The Centurion Lounge, March 2015 - Present
American Express Global Business Travel March 2012 - March 2015
American Express Global Business Travel, October 2010 - March 2015
Delta Air Lines 1997 - 2011
Skills
Business Travel, Travel Management, Hiring, New Hire Orientations, Chemistry, Political Science, Team Leadership, Team Building, Project Management, Call Center..., People Development, Problem Solving, Talent Acquisition, Strategic Sourcing, Call Centers, Change Management, Coaching, Customer Retention, Customer Satisfaction, Customer Service, Leadership, Management, Online Travel, Process Improvement, Sales, Talent Management, Tourism, Vendor Management
Education
Florida International University 2010 — 2013
Bachelor of Science (B.S.), Criminal Justice and Corrections
Kaiser Permanente June 2013 - Present
Gentiva Health Services January 2010 - August 2014
NW Gastroenterology September 2011 - November 2013
The Vancouver Clinic 2008 - 2010
American Express Global Business Travel 1997 - 2003
Skills
Epic Systems, Pediatrics, Inpatient, Hospitals, Healthcare Management, Clinical Research, Treatment, Case Managment, BLS, Nursing, Medical/Surgical, ACLS, Acute Care, Patient Safety, Patient Education, EMR, Critical Care, Wound Care, ICU, Telemetry, PALS, Nursing Education, IV, Patient Advocacy, Palliative Care, Case Management, Medication..., Medical-Surgical
Education
Grand Canyon University 2013 — 2015
Master of Science, Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing, 3.9
Grand Canyon University 2008 — 2010
Bachelor of Science, Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
Excelsior College 2006 — 2008
Associate of Science (AS), Registered Nursing/Registered Nurse
American Express Global Business Travel June 2015 - Present
Millennium Hotels and Resorts June 2014 - May 2015
Melia Hotels International October 2012 - June 2014
MELIA Hotels International April 2008 - June 2012
GBTA 2012 - 2012
FLORIDA BTA 2007 - 2009
Wyndham Miami Airport Hotel and Executive Meeting Center 2007 - 2008
Sol Melia Hotels and Resorts April 2004 - June 2007
Starwood March 2003 - April 2004
Marriott International 2001 - 2003
Skills
Property Management..., Hotels, Hospitality, Hotel Management, Trade Shows, Management, Yield Management, Front Office, Hospitality Industry, Travel Management, Hotel Booking, Hospitality Management, Revenue Analysis, Business Development, Budgets, Incentives, Tourism, Business Travel, Training, Account Management, Resorts, Leadership, Marketing, Sales, Sales Management
Education
AMADEUS
Reservations Air, PNR, Cars, Hotels, Resorts, Spa, Rail, Fares, Queues, profiles
Miami Dade College
Management, Hospitality
Universidad Colombiana de Hotelería y Turismo
Bachelor Degree, International Tourism
University of Houston, Conrad N. Hilton College of Hotel and Restaurant Management
NBTA, Certified Corporate Travel Executive, Hotel and Restaurant Management
Wharton Junior College
American Express Global Business Travel April 2015 - Present
American Express Global Business Travel April 2014 - March 2015
The Jones Group Inc. December 2012 - March 2014
PwC July 2011 - November 2012
PwC October 2009 - June 2011
Mercer May 2008 - August 2008
Skills
Financial Modeling, Financial Analysis, Financial Reporting, Analytics, Finance, Recruiting, Accounting
Education
Miami University 2005 — 2009
BS, Accounting, Actuarial Science
Startup October 2015 - Present
American Express Global Business Travel April 2015 - Present
Groupon December 2012 - January 2015
Expedia 2004 - 2012
AskMe Corporation 2000 - 2004
MSI Consulting 1999 - 2000
Skills
Program Management, Product Management, E-commerce, Product Development, Analytics, Management, Technology Management, Team Building, Cross-functional Team..., Software Development, SOA, Vendor Management, Entrepreneurship, Product Planning, Agile Methodologies, Recruiting, Leadership, SaaS, Enterprise Software, Agile Project Management, Online Travel, Start-ups
Education
University of Washington, Michael G. Foster School of Business
Women Board Directors Development Program
University of Washington, Michael G. Foster School of Business
MBA, Technology Management
University of Washington
Certificate, Software Product Management
McGill University
BA, Economics (Honors)
Collège Jean-de-Brébeuf
Diplôme d'Études Collégiales, Science
American Express Global Business Travel December 2014 - Present
American Express October 2013 - November 2014
Aviation Solutions Hungary Ltd. 2011 - July 2013
FCm September 2008 - August 2011
American Express December 2006 - July 2008
Aeroviva Holidays May 2003 - August 2006
QUAESTOR Zrt. September 2001 - March 2003
Malev Hungarian Airlines February 2001 - August 2001
Skills
Customer Service, Customer Satisfaction, Customer Retention, Product Development, CRM, Sales, Marketing, Public Relations, Travel Management, Tourism, Hotels, Call Centers, Account Management, Marketing Communications, Hospitality, Sales Management, Trade Shows, Event Management, Budgets, Business Travel, Online Travel, Leisure Travel, Ticketing, Leisure, Airlines, Amadeus, Hotel Booking, English, Management, Team Management, Travel Planning, Event Planning, B2B, GDS
Education
Károli Gáspár Református Egyetem 2014 — 2016
Master's degree, Religion/Religious Studies
Pázmány Péter Katolikus Egyetem 2010 — 2013
BA, Communication and Media Studies
Trainex Business School 1998 — 1999
expert course, Tourism and Travel Services Management
Bethlen Gábor gimnázium 1991 — 1997
high school / final exam, high school degree
American Express Global Business Travel August 2015 - Present
Yankee Leisure Group, Inc June 2013 - July 2015
Cultural Care Au Pair December 2008 - June 2013
EF Education First April 2004 - December 2008
Gibbs College October 2003 - April 2004
Skills
Customer Service, Contract Negotiation, Event Planning, Event Management, Public Speaking, Social Media, Social Networking, Research, Microsoft Office, Budgets, Hotels, Hospitality, Corporate Events, Tourism, Logistics, Meeting Planning, Marketing, Strategic Planning, Sales, Management, Market Research
Education
Manhattanville College 2000 — 2003
BA, Political Science, American Studies, Education
American Express Global Business Travel April 2015 - Present
LMI Solutions June 2011 - April 2015
Picerne Real Estate Group January 2010 - June 2011
CBRE March 2007 - January 2010
Fester & Chapman P.C. August 2006 - February 2007
Skills
Accounting, Financial Statement..., International Business, Import/Export Operations, General Ledger, Translation, QuickBooks, Microsoft Office, Journal Entries, Accruals, Financial Analysis, Marketing, Forecasting, Start-ups, Entrepreneurship, Small Business, Business Analysis, Tax Preparation, Tax Returns, Business, Finance, Microsoft Excel
Education
University of Phoenix 2008 — 2009
Master of Business Administration (MBA), Business Administration and Management, General
New Mexico State University 2001 — 2006
BACHELOR OF ACCOUNTANCY
International Cruise & Excursions, Inc. October 2011 - Present
Associated Billing Services December 2010 - March 2011
Travelworks August 1998 - May 2003
American Express Global Business Travel August 1997 - August 1998
Skills
Sales, Customer Service, Management, Training, Business Travel, Leisure Travel, Amadeus GDS, Sabre, Medical Billing, Medical Terminology, ICD-9, Hotels, Car Rental, Cruises, Tourism, Hotel Booking, Amadeus, Airlines, GDS, Airline Ticketing, Travel, Travel Management, Hospitality, Vacation, Team Leadership, Travel Planning, Online Travel
Education
Everest College-Phoenix 2008 — 2009
Medical Insurance Specialist/Medical Biller, Medical Insurance Specialist/Medical Biller, 4.0
American Express Travel School 1997 — 1997
American Express Travel School, Travel Counseloor, 4.0
American Express Global Business Travel December 2010 - Present
American Express April 2008 - December 2010
American Express December 1992 - April 2008
Skills
E-learning, Captivate, Customer Service, Instructor-led Training, Instructional Design, Microsoft Office, Writing, Curriculum Design, Blended Learning, E-Learning, Organizational..., Call Centers, Performance Consulting, Change Management, Customer Experience, Employee Engagement, Training Delivery, Business Travel, Team Leadership, Performance Management, Leadership Development, Travel Management, Learning Management, Training, Employee Training, Needs Analysis, Coaching, Performance Improvement, Process Improvement, Workshop Facilitation, Leadership, Team Building, Customer Satisfaction, Relationship Management, Program Management, Business Process..., Cross-functional Team..., Business Analysis
Education
Fashion Institute of Technology
American Express Global Business Travel March 2014 - Present
American Express March 2014 - July 2015
Small Luxury Hotels of the World August 2012 - March 2014
Ernst & Young April 2011 - June 2012
Four Seasons Hotels and Resorts July 2010 - April 2011
THE MARK January 2009 - June 2010
Mandarin Oriental Hotel Group 2008 - 2008
The Peninsula Hotels 2007 - 2007
THE PENINSULA NEW YORK HOTEL 2002 - 2007
Skills
Hotels, Hospitality Industry, Hospitality, Hotel Management, Hospitality Management, Revenue Analysis, Front Office, Pre-opening, Yield Management, Budgets, Resorts, Property Management..., Luxury, Sales, Micros, Tourism, Procurement, Rooms Division, Opera, Opening Hotels, Banquets, Guest Service Management, Project Management, Strategic Sourcing, Vendor Relationships, Training, Food & Beverage, Catering, Lanyon, Sabre, Data Analysis, Reporting & Analysis, Consulting, Hotel Booking, Management, Customer Service
Education
Fairleigh Dickinson University 2003 — 2006
Master of Science (M.S.), Hospitality Management
Pontificia Universidad Católica Madre y Maestra 1997 — 2001
Bachelor of Science (B.S.), Hotel Management
American Express Global Business Travel December 2012 - Present
American Express January 2011 - December 2012
American Express Business Travel November 2006 - December 2010
Atlantic Pacific American Express (APX) November 2005 - October 2006
American Express Business Travel October 2003 - October 2005
Rosenbluth International June 2002 - October 2003
Rosenbluth International June 2000 - January 2002
Skills
Change Management, Business Travel, Training, CRM, Data Security, Third Party Vendor..., Call Center, Operational Risk, Call Centers, Analytics, Leadership, Management, Analysis, Credit Cards, Data Analysis, Customer Satisfaction, Customer Experience, Employee Engagement, Performance Management, Relationship Management, Travel Management, Team Leadership
Education
Missouri State University 1987 — 1992
B of S, Hospitality & Restaurant Administration, French
Farmington Company August 2015 - Present
American Express Global Business Travel August 2014 - August 2015
BCD Travel January 2007 - August 2014
Cellular Connections February 2006 - November 2006
Skills
Travel Management, Customer Service, Tourism, Business Travel, Hotels, Hospitality, Travel Planning, Sabre, Airlines, Online Travel, Account Management, Revenue Analysis, Amadeus, Management, Customer Satisfaction, Interviews, Sales, Hotel Booking, Sales Management, Ticketing, Leadership, Organizational..., Meeting Planning, Technical Writing, Email Communication, Cultural Anthropology, Medical Anthropology, Ethnography, Avaya IP Telephony, Genesys, Apollo, Travel Coordination, Qualitative &..., Time Management, Travel Technology, Call Centers, PowerPoint, Microsoft Word, Training, Event Management, GDS, Payroll, Sales Commissions, Travel Arrangements, Expense Reports, IBM iSeries, Schedule Analysis, Scheduling, Sales Coordination, RFP
Education
Oregon State University 2012 — 2016
Bachelor's Degree, Anthropology
Clark College 2010 — 2012
Associate of Arts (A.A.), History, Technical Writing, Anthropology
International Air and Hospitality Academy 2004 — 2005
Certificate in Airline and Travel Operations, Airline and Travel Operations
Cigna August 2014 - June 2015
Wells Fargo May 2013 - August 2014
American Express February 2013 - May 2013
Wells Fargo May 2011 - November 2012
American Express Business Travel August 2003 - April 2009
American Express Global Business Travel 2005 - 2007
American Express Global Business Travel 2005 - 2007
American Express January 1998 - January 2003
Club Med January 1997 - January 1998
American Express January 1996 - January 1997
Skills
Negotiation, PMP, Vendor Management, Project Portfolio..., Program Management, Cross-functional Team..., Process Improvement, Risk Management, Project Management, Strategy, Visio, Management, CRM, Business Analysis, Project Planning, Change Management, Requirements Analysis, Leadership, PMO, Software Documentation, Analysis, Six Sigma, SDLC, Team Building, Team Leadership, Customer Service, Training, Call Centers, Strategic Planning, Microsoft Project, Business Process..., Software Project...
Education
Grand Canyon University 2014 — 2016
Master of Business Administration (M.B.A.), Dual Masters Program: MBA Business, MSL Leadership
Prosci 2014 — 2014
Certified Change Manager
Western International University 2010 — 2014
Bachelor's Degree, Business, Management and Operations, 3.9/4.0
Project Management Institute 2009 — 2010
PMP, Project Management
ASPE Training
Certified Scrum Master
Credentialed
Certified Scrum Master Associates of Science, International Business
American Express Global Business Travel October 2014 - Present
American Express Global Business Travel December 2011 - September 2014
American Express Global Business Travel December 2009 - December 2011
American Express Global Business Travel June 2008 - December 2009
American Express Global Business Travel October 2006 - June 2008
American Airlines 2003 - 2006
Skills
Business Analysis, Project Management, Team Leadership, Process Improvement, Analysis, Data Analysis, Performance Management, Leadership, Call Centers, Team Building, Training, CRM, Customer Service, Management, Operations Management, Six Sigma
Education
Villanova University
Certification, Lean Six Sigma Black Belt
Moody Bible Institute 1997 — 2003
Bachelor of Arts (B.A.), Theology/Biblical Studies
American Express Global Business Travel April 2010 - Present
BCD Travel April 2006 - February 2010
WorldTravel BTI 1993 - 2005
American Express 1986 - 1993
Skills
Contract Management, Marketing, Travel Management, Sales Management, Negotiation, Business Development, Sales, Business Travel, International Sales, Leadership, Strategic Partnerships, Strategy, Management, Change Management, Business Planning, Business Strategy, Operations Management, Marketing Communications, Customer Service, Competitive Analysis, Start-ups, Budgets, Entrepreneurship, Marketing Strategy, Customer Satisfaction, CRM, Travel Technology, Event Management, Process Improvement, Selling, Pricing, Sales Process, Product Management, Forecasting, Team Building, Sales Presentations, Executive Management, Online Marketing, Vendor Management, E-commerce, Lead Generation, P&L Management, Team Management, Sales Operations, Direct Sales, Key Account Management, Product Marketing, Solution Selling, Team Leadership, Marketing Management
Education
Northwestern University - Kellogg School of Management
Executive Certification, Business, Management, Marketing, and Related Support Services
Northwood University
Bachelor Business Administration, Majors in Marketing & Finance
American Express Global Business Travel July 2015 - Present
Kinder Morgan August 2014 - June 2015
Delta Epsilon Iota Academic Honor Society April 2013 - December 2013
Tecnics Inc. December 2012 - December 2013
Graduate Indian Student Organization , University of Houston July 2012 - June 2013
BioMarin January 2012 - November 2012
Standardisation Testing and Quality Directorate , Govt of India August 2008 - December 2011
Skills
Agile & Waterfall..., Atlassian JIRA, ServiceNow, Lean Six Sigma, Kaizen, SharePoint Server, Project Server, Change Management, MS Project, HTML, SAP R/3, Business Requirements, CCNA, JMP, Kanban, VMware Workstation, CA Service Catalog, Business Analysis, SSRS, SSIS, Confluence, Maximo
Education
Jawaharlal Nehru Technological University
Bachelor's Degree
University of Houston
Master's Degree
American Express Global Business Travel February 2015 - Present
Avanti Group Inc October 2012 - Present
Avanti Travel Advisors Inc January 2005 - Present
Tire Service & Sales Inc. January 1986 - August 2005
Tire Service & Sales Inc January 1985 - August 2005
Skills
Cruises, Independent Travel, Escorted Tours, Walking Tours, Tourism, Hotel Booking, Car Rental, Flights, River Cruises, Study Abroad Programs, Vacation, Leisure Travel, Travel Management, Leisure, Business Travel, Sales, Hotels, Event Management
Education
Penn Foster Career School 2007 — 2007
Travel Agent, Travel and Toursim, Career Diploma
Iona College
American Express Global Business Travel April 2015 - Present
American Express Global Business Travel April 2013 - April 2015
American Express Global Business Travel July 2011 - April 2013
American Express April 2008 - July 2011
American Express November 2004 - April 2008
Key MRO August 2002 - November 2004
Rosenbluth International March 1997 - August 2002
Rosenbluth International February 1990 - March 1997
Skills
Vendor Management, Business Analysis, Credit Cards, Relationship Management, Process Improvement, Change Management, Project Management, Strategy, Call Centers, SDLC, Program Management, Management, Leadership, Cross-functional Team...
Education
Northern Kentucky University 1987 — 1995
Bachelors, Political Science
Center For Cuban Studies March 2015 - Present
World Science Festival January 2015 - Present
Consultant March 2013 - Present
Afar Media August 2014 - January 2015
World Science Festival March 2014 - July 2014
American Express Global Business Travel 2011 - 2013
American Express Consumer Travel Network 2003 - 2011
American Express Company 1999 - 2003
Skills
Event Management, Travel Management, Strategic Communications, Marketing, Tourism, Incentive Travel, Strategic Planning, Management, Leadership, Customer Experience, Creative Writing, Strategic Partnerships, Customer Engagement, SEO, Sponsorship Program..., Writing, WordPress, Content Marketing, Digital Storytelling, Event Marketing Strategy, Content Development, Blogging, Contributing Editor, Publishing, Online Publishing
Education
New York University
BS, Journalism
The School of Practical Philosophy
Bishop Ford Central Catholic High School
American Express Global Business Travel September 2014 - Present
Gilt Groupe November 2013 - August 2014
Crestview Partners Consulting, LLC June 2011 - November 2013
Travelport February 2006 - August 2011
Cendant 2000 - 2006
U.S. Secret Service December 1991 - November 2000
Skills
Corporate Services, Corporate Real Estate, Corporate Security, Business Continuity, Collaborative Problem..., Budgets, Change Management, Operations Management, Strategic Planning
Education
Federal Law Enforcement Training Center 1992 — 1992
Certificate of Achievement, Law Enforcement
Merrimack College 1986 — 1990
BS, Business Administration
American Express Global Business Travel March 2014 - Present
Honeywell security. ADI Global distribution July 2012 - March 2014
The Scotts Miracle-Gro Company May 2011 - June 2012
M. Bradford Randolph Esq PLLC December 2010 - May 2011
Skills
Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Customer Service, Teamwork, Research, Financial Analysis, Access, Accounting, Budgets, Data Analysis, Leadership, Process Improvement, Sales, Spanish, Analysis, Business Analysis, Finance, Financial Modeling, Forecasting, Marketing, Financial Accounting, Financial Reporting, Outlook
Education
Hofstra University 2008 — 2012
Bachelor of Business Administration (B.B.A.), Finance
AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL August 2014 - Present
Omega World Travel December 2011 - August 2014
PAETEC December 2007 - December 2011
NAVIGANT TRAVEL/OMEGA WORLD TRAVEL October 1997 - December 2007
Skills
PROFICIENT IN SABRE, Sabre, Ticketing, Travel Management, Business Travel, Travel Planning, Amadeus, Hotels, Hospitality, Revenue Analysis, Trade Shows, Account Management, Customer Satisfaction, Customer Service, Tourism, Online Travel, Meeting Planning, Hospitality Industry, Outlook, Negotiation
Education
Genesee Community College 1983 — 1984
Associate of Arts and Sciences (A.A.S.), TRAVEL AND TOURISM
American Express Global Business Travel February 2014 - Present
American Express January 2012 - June 2014
AtoZ Virtual Assistance February 2009 - December 2011
American Express April 2008 - January 2009
Detection Logic November 2005 - April 2008
American Express March 1999 - November 2005
Skills
Typing, Microsoft Office, Outlook, Customer Relations, Customer Service, Administrative Support, Sales Support, WebEx, Travel Management, Calendaring, Scheduling, Dispatching, Contract Management, Organizing, Follow-up, Independent Thinker, Independent, Onboarding, Event Planning, Transcription, Expense Management, Invoicing, Collections, Data Entry, Timberline, PeopleSoft, Great People Skills, Administrative..., Payroll, Project Planning
Education
Rio Salado College 2011 — 2014
AAS, Business
Glendale Community College 2004 — 2005
N/A, General/Business
American Express Global Business Travel January 2015 - April 2015
Updater June 2013 - August 2013
Lasttix.com.au August 2012 - November 2012
Nemec Financial Group May 2012 - July 2012
Vive Media August 2011 - December 2011
Skills
International Business, Marketing, Public Speaking, Web Design, Community Outreach, Fundraising, Microsoft Office, Microsoft Excel, Press Releases, Efficiency, Research, Problem Solving, Public Relations, Operations Management, Mac OS, Website Development, Leadership, Event Planning, Travel, Social Networking, Social Media Marketing
Education
Pace University - Lubin School of Business 2015 — 2016
Master's Degree, Accounting
Wake Forest University 2010 — 2014
Bachelor of Science (BS), Business Enterprise Management - International Business Concentration, Global Trade & Commerce Minor
University of Sydney 2012 — 2012
Study Abroad, Courses: Commerce, Digital Business Innovation, Psychology of Business Management, Business Law
London School of Economics and Political Science 2011 — 2011
Study Abroad, Course: Global Finance
Berkeley Preparatory School 2003 — 2010
High School Diploma
Traveling Vineyard July 2015 - Present
American Express Global Business Travel April 2015 - Present
Carolina Forest Performing Arts Academy June 2014 - Present
Stephanie's Piano School May 2001 - Present
Cappy's Travel, a Virtuoso Agency August 2014 - April 2015
Liberty Travel September 2006 - November 2007
Hudson Valley Hospital Center June 2005 - September 2007
L&K Construction May 2001 - May 2002
MTV Networks August 1999 - May 2001
Sony Music Entertainment August 1998 - May 1999
Skills
Acting, Singing/Songwriting, Playing and Teaching..., Travel Consulting, Gifts, Teaching, Painting, Parties, Drawing, Theatre, Fine Art, Birthdays, Weddings, Singing, Stage, Improvisation, Drama, Art, Arts, Mixed Media, Comedy, Corporate Events, Acrylic, Shakespeare, Voice Over, Plays, Curriculum Design, Writing, Musical Theatre, Performing Arts, Voice Acting, Entertainment, Public Speaking, Classroom Instruction, Travel, Honeymoons, Cruises, Meeting Planning, Event Planning, Business Travel, Event Management, Time Management, Sabre, Tour Operators, Production Managment, Travel Management, Leisure Travel, Vacation, Tourism, Social Networking
Education
Lee Strasberg Institute of Acting for Stage, Film and TV 1997 — 2001
Bachelor of Fine Arts in Drama, Drama/Theatre Arts and Stagecraft
New York University 1997 — 2001
BFA, Drama
Tisch School of the Arts, NYC 1997 — 2001
BFA, Drama/Musical Theater
American Express Global Business Travel August 2014 - Present
American Express Business Travel August 2009 - Present
American Express Technologies 1997 - August 2009
American Express Business Travel July 2005 - January 2007
Powersoft Consulting January 2002 - July 2005
ProLogic Consulting July 1997 - July 2001
Amadeus October 1989 - July 1997
My Travel Agency and Tours May 1985 - October 1989
Skills
Business Analysis, Process Improvement, SDLC, Project Management, Management, Team Building, Vendor Management, Business Process..., Requirements Analysis, Program Management, Project Portfolio..., Change Management, Leadership, Software Project..., Business Process, PMP, Visio, PMO, Budgets, IT Strategy, MS Project, Business Intelligence, Cross-functional Team..., Project Delivery, Requirements Gathering, Strategy, Team Management, Software Documentation, Analysis, Business Transformation, Outsourcing, Team Leadership, Project Planning, Integration, CRM
Education
Florida International University 1982 — 1984
B.S., Hospitality Management - Tourism and Travel Management
Universidad Ricardo Palma 1977 — 1979
Architecture
University of Kansas 1976 — 1977
Architecture and Urban Design
Cokegio Franklin Delano Roosevelt 1970 — 1976
High School
American Express Global Business Travel February 2015 - Present
Forty 1° North January 2010 - March 2014
AKA 2006 - 2008
Savoya 2004 - 2006
TravelClick 2002 - 2003
Golf Digest 2002 - 2002
The Miami Project to Cure Paralysis 1998 - 2002
The Ritz-Carlton Hotel Company L.L.C. 1993 - 1997
D.J.S. RACING, INC., Aspen, CO 1991 - 1993
IMG 1989 - 1991
Skills
Hospitality Management, Sales Management, Luxury, Customer Experience, Client Development, Sports Marketing, Sponsorship Sales, Sponsorship Relations, Logistics Management, Problem Solving, Business Development, Corporate Events, Event Marketing Strategy, Fundraising, Leisure Travel, Business Travel, Promotions, Event Based Marketing, Cause Marketing, Proposal Writing, Sales Presentations, International Sales, New Business Development, Relocation, Extended Stay, Opening Hotels, Boutique Hotels, Resorts, Marketing Strategy, Hospitality, Sponsorship, Hotels, Event Planning, Sales, Event Management, Management, Marketing, Customer Service, Social Media Marketing, Account Management, Public Relations, Trade Shows, Social Media, Hospitality Industry
Education
Florida State University 1985 — 1989
Bachelor’s Degree, Education
American Express Global Business Travel October 2012 - Present
Procurian June 2011 - October 2012
SENSIENT TECHNOLOGIES CORPORATION October 2006 - October 2010
NORTHWESTERN MUTUAL INSURANCE February 2006 - October 2006
CHRYSALIS GROUP July 2005 - July 2006
CHARTER MANUFACTURING COMPANY February 2002 - October 2005
CEDARBURG SCHOOL DISTRICT January 1999 - January 2001
Vestal High School September 1994 - June 1999
Skills
Global Travel Management, Account Management, Contract Negotiation, Meeting and Event..., Business Analysis, Travel Management, Project Management, Building Relationships, Spanish, Six Sigma, Leadership Development, Cost Benefit
Education
Elmira College 1994 — 1998
Master of Science
State University of New York College at Cortland 1990 — 1992
BS
American Express Global Business Travel April 2015 - Present
AAA Northern California, Nevada & Utah August 2011 - April 2015
Synergy Solutions, Inc May 2006 - July 2011
Telesoft 2000 - 2003
Skills
Software Development, SQL, Microsoft SQL Server, SDLC, Agile Methodologies, Salesforce.com, Vendor Management, ASP.NET, Requirements Analysis, JavaScript, Change Management, HTML, SharePoint, AJAX, T-SQL, Process Improvement, Business Analysis, Leadership, Integration, Boomi, Cloud Computing, Management
Education
Muhlenberg College 1993 — 1997
Bachelor of Science, Information Technology
American Express Global Business Travel July 2003 - Present
Skills
Process Improvement, Collaborative Problem..., Quality Assurance, Change Management, Release Management, Product Ownership, Incident Management, Strategy, Leadership, Drive Results, Software Development..., Leveraging Strategic..., Cross-functional..., Requirements Analysis, Process Optimization, Strategic Planning
Education
Rasmussen College 2013 — 2014
Associate of Arts and Sciences (AAS)
Loyola University of Chicago
Bachelor of Arts (B.A.)
American Express Global Business Travel August 2014 - Present
American Express April 2012 - Present
Marriott ExecuStay February 2011 - April 2012
Marriott September 2003 - February 2011
Marriott International 2002 - 2003
Regus September 1997 - September 2001
HQ Business Centers 1994 - 1998
Skills
Creative Solutions, Strategic Selling, Hospitality, Account Management, Marketing, Event Management, Event Planning, Hotels, Catering, Meeting Planning, Salesforce.com, Marketing Communications, Negotiation, Hospitality Industry, Corporate Events, Tourism, Hospitality Management, Selling, Hotel Management, Customer Service, New Business Development, Training, Management, Leadership, Sales
Education
Miami University 1984 — 1987
BS, Marketing
Lakota High School
American Express Global Business Travel August 2014 - Present
Penta Marketing Consultants March 2014 - July 2014
Sage June 2012 - December 2013
Toshiba Information Systems August 2008 - June 2012
IOGEAR March 2008 - August 2008
Targus Group International, Inc. 2005 - 2008
Zebra Technologies January 2003 - December 2004
Gateway June 1999 - March 2002
Ingram Micro February 1995 - May 1999
Skills
Product Management, Product Marketing, Channel, Consumer Electronics, Product Development, Financial Analysis, Product Planning, Inventory Management, Product Strategy, Vertical Marketing, Product Pricing, Product Launch, Customer Presentations, Group Presentations, Sales Trainings, Brand Messaging, Creative Problem Solving, Pricing, Sales, Go To Market Strategy, Management, Go-to-market Strategy, Cross-functional Team..., Strategy, Marketing Strategy, Lead Generation, Team Management, Enterprise Software, Sales Operations, Cloud Computing, P&L Management, Leadership, Business Planning, Market Research, Program Management, Selling, Forecasting, Marketing, Strategic Partnerships, Channel Partners, Sales Management, Product Lifecycle..., Solution Selling, SaaS, Demand Generation, Pricing Strategy, Competitive Analysis, CRM, Multi-channel Marketing
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2003 — 2005
MBA, Marketing & Finance
San Diego State University-California State University
BS, Engineering
University of California, Irvine
MS, Engineering
American Express October 2015 - Present
American Express December 2012 - October 2015
American Express May 2005 - December 2012
American Express Global Business Travel 1990 - 2005
Skills
Vendor Management, Relationship Management, Business Process..., SDLC, Process Improvement, CRM, Call Centers, Strategic Planning, Business Analysis, Analytics, Product Management, Consulting, New Business Development, Strategy, Competitive Analysis, Portfolio Management, Business Development, Service Delivery, Team Leadership, Account Management, Salesforce.com, Management, Strategic Partnerships, Business Transformation, Financial Services, Program Management, Project Portfolio..., Business Planning, Credit Cards, Risk Management, Business Strategy, Requirements Gathering, Team Management, PMO, Change Management, Leadership, Customer Satisfaction, Executive Management, Team Building, Project Management, Customer Experience, PMP, Operations Management, Solution Selling, Analysis, Sales Management, Outsourcing, Cross-functional Team...
Education
Thunderbird School of Global Management 2004 — 2004
Certificate, Global Leadership
University of Phoenix 1997 — 2000
Bachelor's Degree, Business Administration and Management, General
Keller Graduate School of Management of DeVry University
Master of Business Administration (M.B.A.)
American Express Global Business Travel July 2015 - Present
HealthSTAR Communications October 2014 - July 2015
Various Medical and Marketing Companies July 2009 - October 2014
Health & Wellness Partners January 2011 - May 2012
The McCallan Group January 2007 - July 2009
Helix Medical Communications April 2005 - December 2006
Cardinal Health June 2002 - April 2005
Healthways Communications 1998 - 2002
AVCT September 1996 - May 1998
Bergen Pines Hospital May 1995 - September 1996
Skills
Meeting Planning, Registration, Event Management, Event Planning, Trade Shows, Budgets, Hospitality, Hotel Booking, New Business Development, Pharmaceutical Industry, Program Management, Incentives, Corporate Events, Marketing Communications, Contract Negotiation, Account Management, Marketing, Marketing Strategy, Product Launch, Advertising, Market Research, Healthcare, Proposal Writing, Public Relations, Social Media, Strategic Planning, Direct Marketing, Sponsorship, Social Networking
Education
Montclair State University 1989 — 1994
BS, Hospitality & Toursim, Recreational Therapy, concentration in Therapeutic Recreation
ART GUYS NYC February 2014 - Present
Guggenheim Museum January 2014 - Present
St Giles New York - The Tuscany and The Court April 2010 - April 2011
InterContinental Hotels & Resorts January 2009 - April 2010
The Roger September 2004 - January 2009
Kimpton Hotels & Restaurants October 2001 - September 2004
MFC Public Relations June 2000 - September 2001
Empire State Development May 2000 - September 2001
ESPN May 1998 - May 2000
American Express Global Business Travel 1990 - 1998
Skills
Marketing, Sales, Marketing Strategy, Social Media, Trade Shows, Social Media Marketing, Modern Art, Contemporary Art, Marketing Communications, Customer Service, Market Planning, Marketing Research, Museums, Art Gallery, Hospitality, Hotels, Event Management, Hospitality Industry, Tourism, Public Relations, Hotel Management, Budgets, Advertising, Contract Negotiation, Leadership, Hospitality Management, Food & Beverage, Yield Management, Sales Management, Strategy, Revenue Analysis, Travel Management, Negotiation, Social Networking, SEO, Media Relations, Entertainment, Restaurants, CRM, Tennis, art fairs
Education
New York University 2000 — 2003
Master of Science, Destination/Tourism Marketing
Virginia Commonwealth University 1981 — 1987
Bachelor of Arts, Political Science & English
American Express Global Business Travel February 2015 - Present
Integra LifeSciences September 2011 - February 2015
CFA Institute May 2008 - May 2011
National White Collar Crime Center May 2005 - May 2008
Virginia Dental Association October 2003 - May 2005
Skills
Trade Shows, Event Management, Event Planning, Meeting Planning, Public Relations, Marketing, Corporate Events, Contract Negotiation, Marketing Communications, Sponsorship, Public Speaking, Social Media Marketing, Project Planning, Newsletters, Budgets, Management, Press Releases, Social Networking, Marketing Strategy, Social Media
Education
Loyola University New Orleans 1999 — 2001
Bachelor of Arts (B.A.), Mass Communication/Media Studies
American Express Global Business Travel January 2014 - Present
American Express August 2009 - January 2014
American Express October 2007 - August 2009
American Express August 2005 - August 2007
Skills
Payments, Product Management, Software Development, Business Analysis, Vendor Management, Credit Cards, Payment Card Processing, Electronic Payments, Process Improvement, Cross-functional Team..., Payment Systems, Project Management, E-commerce, Financial Services, Business Strategy, Debit Cards, Management, Transaction Processing, Payment Industry, Strategic Partnerships, Payment Gateways, Security, Mobile Commerce, Relationship Management, Merchant Services, E-payments, Analytics, Strategy, Leadership, Program Management
Education
Northern Arizona University, College of Business Administration 1987 — 1990
Bachelor of Science (B.S.), Business/Marketing
American Express Global Business Travel July 2014 - Present
Concur Technologies October 2011 - July 2014
ADP December 2008 - September 2011
Paychex July 2006 - November 2008
Xerox 2002 - 2005
Skills
Team Building, Direct Sales, Solution Selling, Customer Retention, Leadership, Selling, Sales Management, SaaS, Process Improvement, Sales Process, Six Sigma, Strategic Partnerships, Customer Service, Sales, Account Management, Training, Cold Calling, New Business Development, Contract Negotiation, Salesforce.com, Cross-functional Team..., Management, Time Management, Professional Services, Sales Operations
Education
Iona College 1978 — 1985
Bachelor's of Business Administration, Marketing
American Express Global Business Travel March 2015 - Present
HelmsBriscoe February 2014 - March 2015
Stryker MAKO Surgical Corp. January 2013 - January 2014
HelmsBriscoe 2010 - 2012
Publicis Meetings USA 2000 - 2010
Suncoast Destination Management Company 1995 - 1998
Dodgertown Sports & Conference Center 1991 - 1995
Skills
Incentives, Meeting Planning, Corporate Events, Location Intelligence, Trade Shows, Contract Negotiation, Hospitality, Hospitality Industry, Hotels, Convention Services, Resorts, Tourism, Incentive Travel, Food & Beverage, Event Management, Event Planning
Education
Florida International University
M.S., Hospitality Management
University of Florida
B.S., Advertising
American Express Global Business Travel March 2015 - Present
BCD M&I January 2013 - March 2015
BCD Meetings & Incentives LLC July 2011 - January 2013
BCD Meetings & Incentives LLC January 2011 - October 2011
BCD Travel / Pfizer Inc November 2008 - January 2011
McVeigh Associates May 2005 - October 2008
True Entertainment February 2005 - May 2005
Fremantle Media July 2004 - December 2004
Freemantle Media January 2004 - June 2004
Fremantle Media September 2003 - December 2003
Skills
Corporate Events, Event Management, Event Planning, Healthcare, Hotels, Meeting Planning, Registration, Sourcing, Trade Shows, Hospitality, Account Management
Education
New York University 1995 — 1998
BFA, Film/Television
American Express Global Business Travel October 2014 - Present
MindTree Ltd. March 2012 - September 2014
MindTree Ltd. March 2011 - March 2012
MindTree August 2009 - February 2011
Symphony Marketing Solutions September 2007 - July 2009
Future Group April 2006 - August 2007
Skills
Consulting, FMCG, Analytics, Market Research, Marketing, CRM, Team Building, Predictive Analytics, Cross-functional Team..., Project Management, Business Analytics, Sales, Business Insights, Customer Engagement, Business Development, Retail, Marketing Analytics, Business Analysis, Forecasting, Competitive Analysis, Analysis, Project Planning, Customer Insight, Pre-sales, Product Development, Leadership, Pricing, Requirements Analysis, Outsourcing, SDLC, Strategic Consulting, Data Warehousing, Data Mining, Business Intelligence, Team Management, Customer Analysis, Segmentation, Go-to-market Strategy, Predictive Modeling, Management Consulting, Software Project..., Global Delivery, Process Consulting, Offshoring, Data Modeling, Solution Architecture, Thought Leadership, Requirements Gathering, Marketing Research, Secondary Research
Education
Kirloskar Institute of Advanced Management Studies
MBA, Marketing and Operations
Nagpur University
DAV JVM
American Express Global Business Travel October 2010 - Present
American Express Business Travel May 2005 - October 2010
Navigant International January 2003 - May 2005
American Express Business Travel February 1994 - December 2002
Skills
Business Travel, Sabre
Education
Eastern Michigan University 2005 — 2008
MBA
Eastern Michigan University 1990 — 1994
BS, Travel and Tourism
American Express Global Business Travel November 2014 - Present
American Express Meetings & Events May 2013 - November 2014
Maxvantage November 2012 - April 2013
Maxvantage July 2010 - November 2012
Maxvantage July 2009 - June 2010
United Incentives, Inc. January 2005 - June 2009
International Travel Director January 2004 - September 2004
American Express November 2003 - November 2003
Maritz Travel Company November 2001 - September 2003
Stan Smith Events September 2000 - September 2000
Skills
Corporate Events, Event Management, Meeting Planning, Incentive Travel, Contract Negotiation, Customer Service, Event Planning, Strategic Sourcing, Trade Shows, Social Media, Marketing, Marketing Communications, Marketing Strategy, Budgets, Leadership, Hospitality, Hotels, Incentives, Food & Beverage, Sourcing, Negotiation, Management, Account Management, Team Building, Sales, Strategic Planning
Education
Fairfield University 1993 — 1997
BA
American Express Global Business Travel December 2013 - Present
American Express January 2011 - December 2013
American Express January 2008 - January 2011
American Express 2005 - 2008
American Express 1996 - 2000
Redstone Tours International 1986 - 1996
Skills
Account Management, Customer Relations, Customer Service, Forecasting, Travel Operations, Corporate Travel Policy, Business Acquisition, Problem Solving, Online Business Travel, Travel Management, Policy, Sabre, Business Travel, Call Center, Travel Technology, Tourism, Management, Online Travel, Call Centers, B2B, Leadership, Customer Satisfaction, CRM, Travel Planning, Salesforce.com, Amadeus, Strategy, Team Management, Relationship Management, Contract Negotiation, Ticketing, Program Management, Strategic Planning, Business Strategy, Team Leadership, Process Improvement, Change Management, Business Development
Education
Southern New Hampshire University 2010 — 2012
A.S
Mount Holyoke College
American Express Global Business Travel May 2014 - Present
American Express (PHX) January 2010 - Present
Salt River Project 2008 - 2010
DHL 2007 - 2008
THugo Accounting Services 2005 - 2007
LK Accounting 2001 - 2005
Ben Franklin Institute 1998 - 2001
Sunset Hills Montessori School 1994 - 1997
ERA 1986 - 1993
General Mills 1985 - 1986
Skills
Financial Analysis, Business Process..., Project Management, SharePoint, Finance, Business Analysis, Accounting, Business Intelligence, Strategy, Access, Operations Management, Visio, Negotiation, Financial Reporting, Forecasting, Leadership, Six Sigma
Education
Western International University 2005 — 2007
Master, Finance
Penn State University 1981 — 1985
Bachelors, Quantitative Business Analysis
American Express Global Business Travel April 2014 - Present
American Express Business Travel October 2007 - April 2014
American Express Business Travel July 1993 - November 2007
Maritz Travel Company June 1991 - July 1993
Skills
Business Travel, Sabre, Account Management, Leadership, Customer Experience, Call Centers, Tourism, Travel Management, Customer Satisfaction, Ticketing
Education
Monterey Peninsula College 1988 — 1990
AA, Communications
American Express Global Business Travel July 2014 - Present
American Express December 2011 - June 2014
Skills
Contract Negotiation, Social Media, Real Estate, Intellectual Property, Start-ups, Corporate Governance, Commercial Litigation, Legal Research, Strategy, Management, Mergers & Acquisitions, Legal Writing, Litigation, Due Diligence, Corporate Law
Education
New York University School of Law 1984 — 1987
JD
American Express Travel October 2010 - Present
American Express Global Business Travel October 2014 - June 2015
Education
Hobart and William Smith Colleges 1976 — 1980
Bachelor's degree, Political Science
Tom Ownbey
American Express Global Business Travel 2010 - Present
ARAMARK November 2003 - January 2008
Carlson Wagonlit Travel May 1999 - November 2003
Education
Academy International Travel School
BS, Transportation Management
Los Angeles Mission College
Paralegal Degree
Ventura College
Associate's Degree, Liberal Arts..Business Management
American Express Global Business Travel July 2014 - Present
American Express November 2011 - June 2014
American Express April 2006 - October 2011
American Express December 2002 - March 2006
American Express March 2001 - November 2002
American Express January 2000 - February 2001
American Express January 1999 - December 1999
American Express April 1998 - December 1998
Forensic Consulting Associates September 1996 - March 1998
Skills
Six Sigma, Access, PowerPoint, Microsoft Word, Forecasting, Microsoft Excel, Financial Analysis, Finance, Process Improvement, Analysis, Accounting, Financial Modeling, Budgets, Corporate Finance, Sarbanes-Oxley Act, Essbase, Financial Reporting, Leadership, Business Analysis, Risk Management, Business Process..., Project Management, Change Management, Visio, Requirements Analysis, Vendor Management, Cross-functional Team..., Managerial Finance, Team Building, Business Strategy, SDLC, Decision Support, General Ledger, Financial Services, Strategy, Strategic Financial..., Financial Risk, Management, Account Reconciliation, Portfolio Management, Outsourcing, Financial Planning, Banking
Education
Western International University 2003 — 2005
MBA, Finance
Indiana University of Pennsylvania 1991 — 1996
Bachelor's degree, Accounting
American Express August 2008 - Present
American Express Global Business Travel July 2008 - Present
American Express Business Travel 2008 - Present
Skills
Salesforce.com, Business Development, SaaS, Strategic Partnerships, Business Travel, Travel Management, Relationship Management, Sales Operations, Sales, Sales Management, New Business Development, Account Management, B2B, Sales Presentations, Lead Generation, Solution Selling, Contract Negotiation, Cold Calling, Sales Process, Call Centers, CRM, Strategy, Building Relationships, Customer Satisfaction, Selling, Customer Acquisition, Direct Sales, Competitive Analysis, Customer Retention, Travel Technology, Key Account Management, Sabre, Team Management, Expense Management, Analytics, Vendor Management, Credit Cards, Customer Experience, Online Travel, Pricing
Education
Ithaca College 1987 — 1991
BA, Speech Communications/ Advertising
Ithaca College 1987 — 1991
B.A., Communications/ Advertising
American Express Global Business Travel September 2014 - Present
Cook Systems International June 2014 - August 2014
Syntel Inc January 2013 - June 2014
American Express January 2013 - June 2014
American Express (Client) April 2009 - December 2012
Syntel August 2007 - December 2012
Prism Tech Software (Client) July 2004 - August 2007
Skills
Java, J2EE, J2EE Architecture, Struts, Spring, Hibernate, iBatis, WebSphere Application..., WebSphere Integration..., WebSphere ESB, JAX-WS, JAXB, JAXP, SOA, RAD, XML, Unix, VSS, CVS, Tortoise SVN, JMeter, Oracle, MySQL, XSLT, Tomcat, ServiceMix, Maven, Continuum, Visio, JMS, Xcode, iOS, Java Enterprise Edition, Requirements Analysis, Websphere, SDLC, Servlets, Spring Framework, WebSphere
Education
Osmania University
MCA, Computers
American Express Global Business Travel August 2014 - Present
NII Holdings, Inc. July 2013 - May 2014
NII Holdings, Inc. July 2012 - June 2013
AT&T May 2011 - August 2011
Northrop Grumman January 2009 - July 2010
DJ Coin Laundries, Inc. May 2005 - August 2006
Skills
Fundamentals of..., Marketing, Leadership Development, Competitive Analysis, Cross-functional Team..., Product Management, Strategy, Project Management, Market Research, Program Management, Business Strategy, Strategic Planning, Product Development, Marketing Strategy, Business Development, Product Marketing, Strategic Partnerships, Analysis, Forecasting, Mobile Devices, Financial Modeling, Management, Telecommunications, Wireless, Leadership, Financial Analysis, Product Lifecycle..., Business Analysis, Pricing, Team Leadership, Mobile Technology, Vendor Management, Budgets, Process Improvement
Education
Georgetown University 2010 — 2012
Master of Business Administration (MBA), Marketing
Old Dominion University 2006 — 2008
Bachelor of Science (B.S.), Mechanical Engineering
University of Florida 2001 — 2005
Bachelor of Science (B.S.), Health Science
American Express Global Business Travel 2003 - Present
Skills
Relationship Management, Business Travel, Negotiation, Travel Management, Business Strategy, Sabre, Online Travel
Education
North Dakota State University 1985 — 1989
Bachelor's degree
American Express Global Business Travel September 2012 - Present
American Express Business Travel November 2009 - August 2012
American Express August 2007 - November 2009
American Express March 2006 - August 2007
Skills
Financial Reporting, Analysis, Variance Analysis, SOX, Reconciliation, Profitability, Financial Analysis, Process Improvement, Business Analysis, Accounting, Compliance, Excel, PowerPoint, Word, Analytics, Process Mapping, Access, Lotus Notes, Data Analysis, Account Reconciliation, Financial Services, Training, Internal Controls, Financial Modeling, MIS, Finance, Microsoft Excel, Sarbanes-Oxley Act
Education
Ursuline College 1988 — 1990
Phoenix College
New York Life Insurance Company April 2015 - Present
American Express - Global Business Travel January 2012 - April 2015
American Express Business Travel October 2008 - January 2012
American Express Business Travel September 2005 - October 2008
Skills
Process Improvement, Operations Management, Business Travel, Strategic Planning, Change Management, Start-ups, Leadership, Strategy, Cross-functional Team..., Business Process..., Business Strategy, Account Management, Marketing Strategy, Customer Experience, Outsourcing, Leadership Development, Call Centers, Team Leadership, Key Account Management, Business Analysis, Travel Management, Team Management, Business Planning, Team Building, Event Management, Relationship Management, Budgets, Project Planning, Customer Satisfaction, Management, Business Intelligence, Program Management, Forecasting, Customer Service, Training
Education
University of Phoenix 2006 — 2008
MBA, Global Management
Mount Saint Vincent University 1978 — 1980
Bachelor of Arts (BA), Languages - FRENCH, SPANISH
American Express Global Business Travel February 2015 - Present
American Express Meetings & Events May 2013 - February 2015
Maxvantage August 2009 - May 2013
United Incentives July 2006 - August 2009
Skills
Meeting Planning, Corporate Events, Event Management, Event Planning, Incentives, Trade Shows, Budgets, Contract Negotiation, AV, Hospitality, Vendor Management, Account Management, Hotels, Live Events, Management, Project Management, Sponsorship, Social Media
Education
Penn State University 2002 — 2006
Bachelor of Science, Recreation Park & Tourism Management
American Express Global Business Travel August 2014 - Present
American Express Global Business Travel December 2009 - August 2014
American Express Business Travel October 2006 - December 2009
American Express Business Travel March 1995 - October 2006
Education
Johnson & Wales University 1985 — 1987
Associate Degree, Travel & Tourism Management
American Express Global Business Travel August 2010 - Present
Hyatt Regency September 2008 - October 2009
Dr.Enrico DiVito May 2009 - June 2009
United Airlines May 1986 - October 2002
Skills
Tourism, Sabre, Hotels, Hospitality, Travel Management, Customer Service, Revenue Analysis, Business Travel, Customer Satisfaction, Resorts, Hospitality Industry, Event Management, Event Planning, Sales, Outlook, Time Management, Account Management, Microsoft Office, Travel Planning, Microsoft Excel, Airlines, Ticketing, CRM, Flights, Customer Relations, Leisure Travel, Leisure
Education
WCCCD 2009 — 2011
Arizona School of Dental Assisting 2009 — 2009
Dental Assisting/Assistant
American Travel School 1985 — 1985
Certification
Henry Ford Community College 1984 — 1985
Grosse Ile High School 1980 — 1983
Diploma
American Express Global Business Travel March 2013 - Present
American Express December 2010 - February 2013
American Express January 2009 - December 2010
American Express 2007 - 2009
American Express 2005 - 2007
GlobalHue 2002 - 2003
IBM 2001 - 2002
Skills
Management Consulting, Sourcing &..., Strategic Planning, Strategic Sourcing, Product Development, Product Marketing, Marketing Strategy, Sales Management, Advertising Management, Salesforce.com, Electrical Engineering, Cross-functional Team..., Product Management, Business Development
Education
Harvard Business School 2003 — 2005
M.B.A., Business
University of Michigan
B.S.E., Engineering
Detroit Country Day School
American Express Global Business Travel October 2006 - Present
Skills
Business Travel, Business Analysis
Education
Suffolk University 1983 — 1990
Bachelor of Science, Business Administration and Management, General
Newbury College
Associate in Applied Sciences, Tourism and Travel Services Management
American Express Global Business Travel July 2015 - Present
Houston Methodist Research Institute August 2012 - July 2015
Michelle Shemon May 2006 - August 2012
MeadWestvaco June 1999 - August 2000
MeadWestvaco (MWV) December 1996 - June 1999
Cambar Software 1993 - 1996
Eli Lilly and Company June 1991 - July 1993
Eli Lilly and Company June 1989 - July 1991
Skills
Web Design, WordPress, HTML, CSS, Cvent, User Experience, Web Content Management, Project Management, Email Marketing, SEO, Social Media, Customer Service, Online Marketing, Photoshop, InDesign, Content Strategy, Constant Contact, Usability Testing, CMS, Newsletters, Magic Members, Google Analytics, Writing, Problem Solving, PHP, Technical support, Shopping cart, Editing, Thesis framework, MailChimp, Basecamp, Aweber, Survey Monkey, Wufoo
Education
Indiana University Bloomington 1985 — 1989
BA
Indiana University Bloomington
American Express Global Business Travel October 2014 - Present
American Express Virtual November 2011 - Present
American Express Service Center November 2009 - November 2011
I Design Associates January 2001 - November 2011
American Express Service Center February 2007 - November 2009
Furnitureland South August 2006 - January 2007
American Express Service Center June 1994 - June 2001
Skills
HRIS, Recruiting, Human Resources, PeopleSoft, Change Management, Leadership Development, Coaching, Training, Organizational..., Leadership, Call Centers, Process Improvement, Business Process..., Management, Employee Engagement, Performance Management, Team Building, Talent Management, Project Management, Workforce Planning, Employee Relations, Workforce Management, Re-engineering, Operations Management, HR Transformation, Relationship Management, Customer Experience, Customer Service, Team Leadership, Employee Benefits, Call Center, Kronos, Organizational..., Vendor Management, Microsoft Office, Deferred Compensation, HR Policies
Education
Randolph Technical College 1984 — 1986
Associate; Applied Science Degree
High Point University
Guilford Technical Community College
American Express Global Business Travel September 2005 - Present
Stewart Title Guaranty Company March 1995 - May 2005
Texas School of Business August 1994 - May 1997
Skills
Computer Hardware, Change Management, Teaching Experience, Call Centers, Data Analysis, Teacher Training, SharePoint, Salesforce.com, Business Analysis, Business Process, CRM, Customer Service, Help Desk Support, Leadership, Management, Operations Management, Process Improvement, Product Management, Strategic Planning, Strategy, Team Leadership, Team Management, Technical Support, Vendor Management
Education
Northwestern State University 1989 — 1991
Bachelor of Science, Computer Information Systems
American Express Global Business Travel July 2014 - Present
Travelport May 2006 - June 2010
CA Technologies January 1996 - April 2006
Education
Fordham University 1976 — 1981
BA, Political Science
American Express Global Business Travel May 2013 - Present
Skills
Excel, Word, Customer Service, Accounting, Microsoft Office, Data Entry, Outlook, Budgeting, Research, Teamwork, Microsoft Excel, General Ledger, Accounts Payable, Budgets, Microsoft Word, QuickBooks, Accounts Receivable, Invoicing, Nonprofits, Auditing, Training, Account Reconciliation, Payroll, Tax, Event Planning, Data Analysis, Financial Statements, Financial Reporting, Leadership, PowerPoint, Event Management
Education
Peirce College 2008 — 2011
Bachelor of Science, Accounting
Peirce College 2008 — 2011
Associate, Science Business Administration, Concentration Accounting
American Express Global Business Travel December 2011 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint, Research, Leadership, Training
Education
Mountain State University 2007 — 2011
Aviation Technology and Management, Aviation/Airway Management and Operations
American Express Global Business Travel April 1999 - Present
American Ex April 1999 - 2014
Blue Cross Blue Shield of Michigan October 2010 - February 2011
Comcast October 2006 - February 2007
Skills
CMS, Customer Service, Microsoft Office, Customer Satisfaction, Call Centers, Team Building, Sales, Team Leadership, Management, Corporate Travel, Sabre
Education
Oakland Community College 2009 — 2015
Associate of Arts and Sciences (AAS), Health/Health Care Administration/Management
Madonna University 2011 — 2011
Certificate of completion, Medical billing and coding
American Express Global Business Travel April 1993 - Present
Blue Cross Blue Shield of Michigan September 2010 - January 2011
COMCAST October 2008 - February 2009
Skills
Travel Management, Airlines, Negotiation, Business Travel, Healthcare, Customer Service, Leisure Travel, Online Travel, Sabre, Ticketing, Airline Ticketing, Travel Technology, Galileo, Hotels, Travel Planning, Amadeus, Vendor Management, Expense Management, Management, Tourism, Microsoft Office, Medicare CMS
Education
Oakland Community College 2011 — 2015
Associate of Science (AS), Health/Health Care Administration/Management
Madonna University 2011 — 2011
Certificate of Completion, Billing Coder
American Express Global Business Travel December 2011 - Present
American Express Global Business Travel March 2006 - December 2011
Education
National American University
American Express Global Business Travel July 2015 - Present
American Express Global Business Travel June 2004 - July 2015
Rosenbluth International April 2001 - May 2004
Rosenbluth International January 1998 - March 2001
Rosenbluth International September 1996 - January 1998
Rosenbluth International January 1996 - September 1996
Wanzek Construction, Inc. July 1995 - January 1996
Fargo Assembly Company January 1994 - June 1995
Walmart October 1993 - December 1993
Nash Finch Company September 1987 - October 1993
Education
North Dakota State University 1986 — 1990
History, Architecture, Electronic Engineering