BCBSNC Company
Industry: Insurance company
DescriptionHeadquarters: Durham, North Carolina, United States Founded: 1933 Executives: Patrick Conway (CEO, President, Md), Subsidiaries: ACS Benefit Services, Inc, Noblehealth Inc,
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BCBSNC Employees
BCBSNC August 2014 - Present
APAC Customer Services 2013 - 2014
Bank Of America August 2010 - February 2013
Skills
Consumer Lending, Microsoft Office, Customer Service, Commercial Lending, Customer Experience, Outlook, Team Building, Leadership, Banking, Real Estate, Sales, Risk Management, Training, Management, Performance Management, PowerPoint, Leadership Development, Microsoft Excel
Education
Guilford Technical Community College 1999 — 2000
Certificate, Medical Office Assistant/Specialist
Guilford Technical Community College 1997 — 1998
Certificate, Customer Service Support/Call Center/Teleservice Operation
Wilby High School 1980 — 1983
Diploma
BCBSNC September 2009 - Present
Blue Cross Blue Shield of North Carolina January 2009 - January 2012
BCBSNC November 2007 - September 2009
Blue Cross Blue Shield of North Carolina January 2007 - January 2009
BCBSNC June 2006 - November 2007
Blue Cross Blue Shield of North Carolina January 2006 - January 2007
Blue Cross Blue Shield of North Carolina January 2004 - January 2006
Misys Healthcare System January 2003 - January 2004
Skills
Medicare, Call Center, Process Improvement, Health Insurance, Insurance, Medical Terminoloy, HIPAA, Healthcare Appeals, Cultural Diversity
Education
Penn Foster 2010 — 2011
Diploma, Medical Coding and Billing
Pfeiffer University 2010 — 2011
M.A, Health Administration
Pfeiffer University 2006 — 2008
Master's Degree, Health Administration
Gannon University 1991 — 1995
Bachelor of Arts (BA), Communication-Arts
Gannon University 1991 — 1995
B.A, Communication-Arts
Self-Employed October 2009 - Present
BCBSNC April 2007 - September 2009
Skills
Studio Recording, Music Theory, Recording, Customer Service, Musicians, Piano Playing, Music, Piano, Interpersonal Skill, Hammond Organ, Musical Directing, DAW, Logic Programming, Pro Tools, Sibelius, Logic Pro, MacBook Pro
Education
Full Sail University 2012 — 2015
Bachelor of Science (BS), Music Production
Southwest Guilford 1992 — 1996
Bank of America May 2015 - Present
Delta Dental October 2010 - May 2015
Delta Dental July 2006 - October 2010
BCBSNC January 2006 - June 2006
Keane - Formerly Caritor October 2004 - December 2005
ThinkAhead January 2003 - October 2004
Skills
SAP BODS, Databases, Oracle, OLTP, Oracle SQL, PL/SQL, SQL Tuning, Database Design, Erwin, Data Analysis, Toad, Performance Tuning, Business Objects, Business Intelligence, Data Warehouse..., Data Warehousing, Data Mining, Unix Shell Scripting, Unix, ETL, Full SDLC, OLAP, Insurance Domain, Healthcare Domain, Social Services, SDLC, Requirements Analysis, Data Marts, Data Modeling, Data Integration, Data Migration, Data Quality, SQL, Dimensional Modeling, Visio, Shell Scripting, Data Management, Requirements Gathering, Business Requirements, Business Objects Data..., SAP Data Services, Data Architecture, Data Profiling, Oracle Financial, Business Intelligence..., Informatica, Software Development, Testing, Enterprise Software, Master Data Management
Education
Golden Gate University 2007 — 2008
MS, IT
Visvesvaraya Technological University 1998 — 2002
B.E., Computer Science
National College 1996 — 1998
K12, Science and Maths
St Joseph's Boys High School, Bangalore 1989 — 1996
10th, ICSE
Self-employed September 2008 - Present
Allscripts 2011 - 2012
BCBSNC June 2002 - December 2008
Epley Associates Public Relations November 1995 - June 2002
Skills
Public Relations, Corporate Communications, Strategic Communications, Writing, Creative Writing, Web Design, Publishing, Speech Writing, Web Content Management, Books
Education
University of Toronto 1983 — 1988
PhD, English Language and Literature/Letters
Fordham University 1981 — 1983
Master of Arts (M.A.), English Language and Literature/Letters
Fairleigh Dickinson University-Metropolitan Campus 1978 — 1981
Bachelor of Arts (B.A.), English Language and Literature/Letters
BCBSNC October 2013 - Present
ALDI Stores November 2008 - October 2013
Rite Aid November 2007 - November 2008
Skills
Retail, Cashiering, Sales, Customer Service, Customer Satisfaction, Marketing, Marketing Strategy, Social Media Marketing
Education
University of North Carolina at Greensboro 2010 — 2013
Bachelor of Science (B.S.), Marketing, 3.85
Forsyth Technical Community College 2006 — 2009
Associate of Arts (A.A.)
BCBSNC October 2014 - Present
BCBSNC June 2013 - October 2014
AICPA December 2010 - 2012
AICPA December 2009 - December 2010
AICPA April 2009 - December 2009
AICPA October 2007 - April 2009
Triangle Futbol Club August 1997 - December 2007
Journal of Bone and Mineral Research April 1999 - May 2002
Sports Endeavors April 1997 - December 1998
Sports Endeavors May 1994 - March 1996
Skills
Management, Program Management, Leading..., Leading Positive Change, Customer Retention, Process Improvement, Strategic Planning, Business Strategy, Customer Service, Operational Efficiency, Marketing Communications, Sales, Budgets, Strategic Communications, IT Strategy, Press Releases, Corporate Communications, Writing, Communication, Customer Satisfaction, Customer Experience, Performance Management, Leadership, Social Media, Strategy, Team Building, Strategic Consulting, Process Consulting
Education
Penn State University 2012 — 2016
Marking & Communications
North Carolina State University 2002 — 2004
Parks, Recreation and Leisure Studies
Guilford College 1994 — 1996
English Language and Literature, General
Durham Academy 1990 — 1994
BCBSNC December 2014 - Present
EXOS January 2013 - December 2014
Academy of Nutrition and Dietetics 2009 - 2014
The Carolina Clinic at UNC July 2012 - December 2012
Fuel Factor Fitness & Nutrition July 2008 - December 2012
Active Health Management (Aetna) October 2010 - June 2012
Proehlific Park Youth Sports Complex October 2008 - May 2010
Greensboro College January 2009 - May 2009
Advanced Fitness - Private Personal Training Studio June 2005 - December 2007
Guilford College August 2005 - December 2005
Skills
Wellness Coaching, Weight Loss, Nutritional Counseling, Sports Performance, Sports Nutrition, Exercise Physiology, Public Speaking, Personal Training, Health Education, Sports, Fitness Training, Strength Training, Wellness, Weight Management, Nutrition, Strength, Employee Wellness, Cpr Certified, Clinical Nutrition, Nutrition Education, Dietetics, Prevention, Health Promotion, Healthy Eating, Lifestyle Coaching, Strength & Conditioning, Weight Loss Coaching, Diet Planning, Athletic Performance, Performance Enhancement, Medical Nutrition..., Nutritional Analysis, Supplements, Fitness, Athletics, Weight Training, Coaching, Corporate Wellness
Education
University of North Carolina at Greensboro 2005 — 2008
MS, Nutrition
Marywood University 2008 — 2008
Distance Dietetics Internship
Guilford College 1998 — 2003
BS, Exercise Science
BCBSNC June 2008 - Present
UnitedHealthcare October 2004 - June 2008
Education
Guilford Technical Community College 1988 — 1994
Associate's degree, Business Administration and Management, General
BCBSNC November 2011 - Present
LIVELONG WELLCARE, LLC August 2009 - November 2011
Home Health Professionals July 2006 - August 2009
Wake Forest Baptist Health June 2001 - July 2006
Forsyth Medical Center June 1994 - June 2001
Skills
Registered Nurses, Managed Care, episodic care management, Critical Care, Critical Thinking, ACLS, Home Health Agencies, Nursing Education, Operating Room, Microsoft Excel, skilled care, Medical Education, Medical Terminology, Education, Cpr Certified, Customer Service, HIPAA, Oncology, Research, Social Media, Windows, CPR Certified, Home Care, Public Speaking, Team Building, Healthcare, Hospitals, Leadership
Education
Winston-Salem State University 1989 — 1994
Bachelor of Science (B.S.)Nursing, Registered Nursing/Registered Nurse
Georgetown University 2009 — 2011
Master of Education (M.Ed.), Nursing Education
Durham Public Schools August 2014 - Present
BCBSNC June 2013 - August 2014
Enterprise Rent-A-Car November 2012 - June 2013
Sam's Club June 2011 - September 2012
Skills
Microsoft Office, Management, Event Planning, Social Media, PowerPoint, Sales, Customer Service, Leadership, Teaching, Access, Marketing, Public Speaking, Data Analysis, Insurance, Microsoft Excel, Microsoft Word, Outlook
Education
Hampton University 2007 — 2011
Bachelor of Science (BS), Business Management
SunTrust Bank June 2012 - Present
AutoTrader.com June 2011 - June 2012
KPMG April 2005 - June 2011
Turner Broadcasting September 2009 - February 2011
BCBSNC January 2009 - September 2009
The Home Depot April 2002 - March 2005
AT&T December 2001 - April 2002
Nortel Networks January 1999 - December 2001
Skills
PMP, Change Management, Project Portfolio..., Business Process..., Management Consulting, Analysis, Business Process, PMO, Management, Program Management, Process Improvement, SAP, SDLC, Finance, Innovation Management, Project Management, Strategic Financial..., Business Analysis, Auditing, Leadership
Education
Georgia Institute of Technology 1994 — 1999
Industrial Engineering
BCBSNC August 2015 - Present
BCBSNC January 2014 - July 2015
BCBSNC May 2006 - January 2014
BCBSNC September 2003 - May 2006
Skills
Project Management, Business Process..., Process Improvement, Health Insurance, Visio, Access, Marketing, Quality Assurance, Analysis, Insurance
Education
Pfeiffer University 1999 — 2002
Master's Degree
Hampton University 1994 — 1998
Bachelor of Science (BS), Marketing
BCBSNC March 2007 - Present
Madison River Communications March 2000 - March 2007
The Trust Company of North Carolina February 1998 - March 1999
Central Fidelity Bank May 1987 - June 1995
Skills
Lawson Software SME
Education
Elon University - Martha and Spencer Love School of Business 1996 — 1998
BS, Finance, Accounting minor
John Tyler Community College 1994 — 1995
Blue Cross and Blue Shield of North Carolina April 2015 - Present
BCBSNC October 2013 - April 2015
Blue Cross and Blue Shield of North Carolina January 2003 - October 2013
CIGNA Healthcare June 2001 - December 2002
Skills
Financial Reporting, Financial Analysis, Forecasting, Accounting
Education
Elon University - Martha and Spencer Love School of Business 2003 — 2005
MBA, Business
North Carolina State University - College of Management 1993 — 1998
BS, Accounting
NCHS
BCBSNC October 2013 - Present
BCBSNC July 2012 - October 2013
BCBSNC September 2007 - July 2012
Skills
Health Insurance, HIPAA, Insurance, Outlook, Visio, Process Improvement, PowerPoint, Project Management, Program Management, Customer Service, Social Media Marketing, Executive Level..., Software Documentation, Training, Microsoft Excel, Employee Benefits, Business Analysis
Education
Florida Atlantic University 2004 — 2006
Master of Arts (MA), Liberal Arts and Sciences/Liberal Studies
North Carolina Central University 2000 — 2003
Bachelor of Arts (B.A.), Theatre/Theater
Blue Cross and Blue Shield of North Carolina February 2014 - Present
BCBSNC February 2000 - February 2014
BCBSNC October 1998 - January 2000
State Capital Strategies - A Washington Post Company November 1996 - October 1998
Office of Lieutenant Governor January 1995 - October 1996
North Carolina Senate Principal Clerk's Office January 1993 - July 1994
Skills
Insurance, Management, Leadership, Microsoft Excel, Process Improvement, Project Management, Business Analysis
Education
University of North Carolina at Chapel Hill
Master's Degree, Health/Health Care Administration/Management
Furman University 1988 — 1992
Bachelor's Degree, Political Science and Government
Aetna December 2009 - June 2010
Wake Forest Baptist Health July 2007 - October 2009
Wilson Pest Defense June 2006 - July 2007
BCBSNC November 2005 - May 2006
Piedmont Airlines July 1986 - May 2005
Skills
Microsoft Office, Microsoft Excel, Invoicing, Leadership, Team Building, Event Planning, Management, Microsoft Word, Public Speaking, Training, Administration, PowerPoint, Customer Service, Outlook, Process Improvement
Education
North Surry High School
High School, General Studies
Forsyth Technical Community College
Forsyth Technical Community College
Blue Cross Blue Shield of Massachusetts May 2013 - Present
Blue Cross Blue Shield of Massachusetts July 2012 - May 2013
BCBSMA August 2008 - July 2012
BCBSMA May 2006 - August 2008
BCBSNC 2006 - May 2006
BCBSMA 2003 - 2005
BCBSMA May 2000 - June 2003
Sun Life Financial 1999 - 2000
Tufts Health Plan 1995 - 1999
Consolidated Group 1991 - 1994
Skills
Underwriting, Health Insurance, Insurance, Employee Benefits, Prevention and Wellness, Account Management, National Account Mana, Risk Selection, stop loss, Risk Management, Reinsurance, Managed Care, Health Care Reform, Financial Analysis, Healthcare, Claim, Strategy, Disability Insurance, Financial Risk, HIPAA, Brokers, Stop Loss, Life Insurance, Health Savings Accounts, Medicare, Health Policy, PPO, HMO, Group Insurance, Financial Services, Self-funded
Education
Framingham State University 1990 — 1994
Bachelor, Economics
Wayland High School 1982 — 1985
High School
HMS February 2013 - Present
North Carolina Department of Insurance December 2008 - Present
HMS January 2014 - January 2015
HMS February 2013 - January 2014
BCBSNC August 2005 - August 2008
Skills
Account Management, Customer Service, Project Management, Strategic Planning, Team Leadership, Process Improvement, Microsoft Office, Team Building, Social Media, Insurance, Public Speaking, Analysis, Management, Medicare, Employee Benefits, Health Insurance, Healthcare
Education
Fayetteville State University 1995 — 2001
Bachelor of Arts (B.A.), English Language and Literature, General
Ashbrook High School 1993 — 1994
Diploma, General Studies
Harding University 1991 — 1993
General Studies
Genworth Mortgage Insurance August 2014 - Present
BCBSNC September 2011 - August 2014
Grifols (Talecris) November 2006 - November 2011
Great Florida Bank February 2006 - November 2006
Level 3 Communications (Impsat) January 1999 - February 2006
di Paola - Marketing Directo August 1997 - January 1999
Skills
Cognos, Business Intelligence, Hyperion Enterprise, Forecasting, Financial Analysis, Financial Reporting, Business Analysis, Essbase, Strategic Financial..., Financial Modeling, Business Process..., Process Improvement, Consolidation, Business Planning, Budget, Corporate Finance, Business Objects, PeopleSoft, SAP BW, Budgets, Analysis, Data Analysis, Project Planning, Analytics, Mergers & Acquisitions, Finance, ERP, Financial Planning
Education
Florida International University - College of Business Administration 2011 — 2012
Master of Business Administration (MBA), International Business
Universidad del Salvador 1995 — 1999
Bachellor, Economics
St. George's College 1992 — 1994
High School
BCBSNC January 2014 - December 2014
FarrCom 2012 - 2014
Cisco Systems 2011 - 2012
Blue Cross and Blue Shield of North Carolina 2008 - 2010
Misys Healthcare 2007 - 2008
IBM 2001 - 2007
MindLever.com 2000 - 2001
Powerware 1994 - 2000
Skills
Marketing Communications, Marketing Management, Marketing Strategy, Program Management, Copywriting, Copy Editing, Social Media Marketing, Web Content Creation, Direct Marketing, Brand Development, Email Marketing, Management, Corporate Communications, Project Management, Account Management, Content Development, Strategy, SaaS, Integrated Marketing, Public Relations, Market Research, Product Management, Marketing, Sales, Market Planning, Content Management, Product Marketing, CRM
Education
Furman University
BA, English
The University of Georgia
MA, Journalism/Advertising
BCBSNC October 2013 - Present
Ingersoll Rand March 2013 - May 2013
Wells Fargo Home Mortgage August 2011 - February 2013
Bank of America November 2010 - July 2011
Self-Employed January 2009 - November 2010
Citicards September 2008 - December 2008
SynQ Solutions November 2005 - September 2008
SynQ Solutions September 2003 - November 2005
GE Capital September 2000 - May 2003
McMaster-Carr July 1999 - September 2000
Skills
Process Improvement, Program Management, Crystal Reports, Six Sigma, Lean Sigma, Black Belt, Green Belt, Project Planning, Project Implementation, Project Coordination, Project Execution, Project Delivery, Project Management, Change Management, Compliance, PMO, Software Documentation, Management, Analysis
Education
Georgia State University 2007 — 2008
Certification, Lean Six Sigma Black Belt
Georgia State University 2007 — 2007
Certification, Lean Six Sigma Green Belt
Georgia State University 1997 — 1999
BBA, Marketing
United Healthcare January 2014 - Present
Veritude February 2013 - May 2013
Amedisys Home Health & Hospice May 2012 - November 2012
BCBSNC September 2008 - June 2011
BB&T June 2007 - May 2008
Skills
Employee Benefits, Health Insurance, Defined Benefit, Pensions, Home Health Agencies, Banking, Customer Service, COBRA, HIPAA, ERISA, Affordable Care Act, High Deductible Health..., Flexible Spending..., HRA
Education
Strayer University-North Carolina 2009 — 2011
Master of Business Administration (MBA), Human Resources Management, 4.0
Gardner-Webb University 2003 — 2006
Bachelor's degree, Psychology
Anglins Insurance Group November 2012 - Present
BCBSNC January 2012 - November 2012
WakeMed July 2009 - June 2010
State Government October 2005 - July 2009
Cigna Healthcare September 1997 - July 2005
Skills
Claims Auditing, Claims Investigations, Medical Billing, Medical Terminology, Medical Records, Medicare/Medicaid..., Appeals, Healthcare, ICD-9, CPT, Mental Health Care, Health Insurance, Fraud Claims, Medicare, Medicaid, Insurance, Insurance Fraud, Accounts Receivable, Accounts Payable, Account Reconciliation, QuickBooks, Home Health, Behavioral..., Customer Service, Liability, Financial..., Chargebacks, HIPAA, Management, Employee Benefits
Education
Fayetteville State University 1984 — 1988
Bachelor of Science (BS), Business Administration/Accounting
Southern Health Partners, Inc. November 2014 - Present
BCBSNC April 2013 - Present
Skills
Healthcare, Medical/Surgical, ACLS, Pediatrics, BLS, Nursing, Patient Education, Medication..., Surgery, Triage, Pediatric Nursing, Geriatric Nursing, Wound Care, Health Promotion, ICD-9, Medical Coding, Nursing Education, Medical Terminology, Patient Safety, Utilization Management, Direct Patient Care, Disease Management
Education
Forsyth Technical Community College 2004 — 2005
Diploma
Surry Community College 1999 — 2004
Pre-Nursing Studies
BCBSNC October 2012 - Present
Manpower at Blue Cross and Blue Shield July 2012 - October 2012
NCSU Housing June 2010 - July 2012
Consulate of Mexico in Raleigh January 2012 - June 2012
City of Raleigh June 2010 - September 2011
Asia Policy Point June 2011 - August 2011
Pirates Cove Pool May 2009 - August 2011
North Carolina State University August 2009 - December 2010
The Church of Jesus Christ of Latter-day Saints December 2006 - December 2008
Skills
Microsoft Office, Management, PowerPoint, Microsoft Word, International Relations, Training, Public Speaking, Microsoft Excel, Spanish, Research, Social Networking, Time Management, English, Data Analysis, Community Outreach, Event Planning, Policy
Education
North Carolina State University 2006 — 2012
Bachelor of Arts (B.A.), International Studies and Spanish Language and Literature
Georgetown University
BCBSNC August 2013 - Present
American Express November 1999 - August 2011
American Express April 1996 - August 2011
American Express September 2008 - February 2009
American Express October 2005 - February 2006
American Express November 1999 - April 2004
American Express November 1998 - November 1999
American Express April 1996 - November 1998
American Express May 1998 - June 1998
Harris Teeter May 1994 - April 1996
Skills
Call Center, Credit Cards, Credit, Customer Experience, Team Leadership, Training, Financial Services, Financial Risk, Team Building, Call Centers, Customer Retention, Banking, Vendor Management
Education
Grimsley High School 1994 — 1995
1995, High School Diploma
Guilford Technical Community College
Currently Enrolled
BCBSNC October 2012 - Present
BCBSNC June 2009 - October 2012
BCBSNC August 2005 - June 2009
Ryder System, Inc. June 2003 - August 2005
Accenture January 1999 - June 2003
CSC March 1990 - January 1998
Skills
Business Analysis, EDI, SDLC, Requirements Analysis, COBOL, Software Project..., DB2, IT Management, Production Support, Mainframe, JCL, Team Leadership, XML, Software Development, HIPAA, Requirements Gathering, Project Management, Integration, SQL, Systems Analysis, Quality Assurance, Process Improvement, Testing, Vendor Management
Education
Harvard University 1980 — 1984
B.A., Engineering and Applied Sciences
Cass tech
Chemistry
BCBSNC September 2013 - Present
Bruton Investment Property February 2009 - Present
UHAUL INC January 2013 - September 2013
NC NW Chapter of The Red Cross February 2010 - September 2013
Aerotek Professional INC September 2012 - January 2013
Skills
Volunteer Management, Team Building, Event Planning, Non-profits, Leadership Development, Training, Event Management, Teaching, Strategic Planning, Marketing, Fundraising, Recruiting, Social Networking, Leadership, Nonprofits, Research, Public Relations, Employee Benefits, Administration, Customer Satisfaction, Management
Education
Forsyth Technical Community College 2010 — 2010
Office Management, Administration Assistant
Cornerstone Christian School 2009 — 2009
Adult High, Continueing Education
North Carolina School of the Arts 1983 — 1988
Ballet Major, Dance
Cornerstone Christian SchoolOct. 2009Forsyth Technical Community College
Continueing Education, Adult and Continuing Education and Teaching
BCBSNC October 2012 - Present
BCBSNC January 2010 - September 2012
Fidelity Investments July 2006 - June 2008
Fidelity Investments June 1998 - June 2006
Unum 1988 - 1998
Unum 1983 - 1988
Skills
Insurance, Management, Employee Benefits, Human Resources, Time Management, Training, Benefits Administration, Analysis, Sales, Leadership
Education
Fitchburg State University
Bachelor of Science, Human Services
Duke Corporate Education 2014 - Present
BCBSNC 2012 - 2014
Emory University 2006 - 2012
PwC 2008 - 2010
World Vision Canada 2005 - 2005
Education
Emory University
Master of Public Health (MPH), Health Policy and Management
Emory University
Master of Arts (MA), Sociology
Univeristy of North Carolina at Chapel Hill
Bachelor of Science (B.Sc.), Biology (major) and Chemistry (minor)
BCBSNC September 2013 - December 2013
Aetna December 2005 - April 2011
Clarkes And Associates 1998 - 2001
Clarkes And Associates 1998 - 2001
Clarkes And Associates 1998 - 2001
Skills
Health Insurance, Call Centers, Insurance, Employee Benefits, Claim, Customer Service, Medicare, Process Improvement, Customer Satisfaction, Provider Relations, Data Entry, HIPAA, Outlook, Underwriting, Access, Invoicing, Public Speaking, Sales
Education
Winston-Salem State University 2013 — 2017
Bachelor's degree, Radio, Television, and Digital Communication
Forsyth Technical Community College 1998 — 2015
Associate's degree, Radio and Television Broadcasting Technology/Technician
New World School of the Arts 1994 — 1994
Bachelor's degree, Theatre/Theater
Biologics, Inc. August 2015 - Present
Liberty Healthcare Corporation October 2013 - March 2015
The Carolinas Center for Medical Excellence January 2011 - October 2013
American Kennel Club April 2006 - July 2009
Time Warner Cable 2005 - 2006
BBH Media 2004 - 2005
BCBSNC 2002 - 2004
Call Sciences 1999 - 2002
Skills
Customer Service, Call Center Development, Call Center Management, ACD Management, Cisco Call Manager, Phone Etiquette, Research, Microsoft Office, Customer Satisfaction, Process Improvement, Data Entry, Call Centers, Management, Telephone Skills, Contact Centers, Customer Experience, Leadership, Troubleshooting, Project Management, Team Building, Team Leadership, Training, Microsoft Excel, Microsoft Word, Coaching, Program Management, Time Management, Operations Management, Team Management, Performance Management, Quality Assurance, Teamwork, Outlook, HIPAA, Cross-functional Team...
Education
Grand Canyon University
Marriage and Family Therapy/Counseling
University of Mount Olive
Business Administration and Management, General
BCBSNC March 2014 - Present
Duke University January 2013 - Present
Wildtree Herbs, Inc. July 2011 - Present
BCBSNC May 2013 - March 2014
Consultant September 2012 - July 2013
BCBSNC November 2012 - May 2013
Web.com January 2012 - July 2012
Wind-Lock June 2009 - January 2012
BASF April 2006 - March 2009
BASF February 2004 - April 2006
Skills
Integrated Marketing..., Corporate Communications, Public Relations, Corporate Branding, Marketing Strategy, Event Planning, Internal Communications, Social Media Marketing, Product Marketing, Team Leadership, Project Management, New Business Development, Marketing Management, Media Relations, Trade Shows, Training, Writing, Editing, Highly detail oriented, Goal Oriented, Brand Awareness, Event Management, Public Speaking, Advertising, Social Networking, Integrated Marketing, Social Media, Digital Marketing, Online Marketing, Management, Fundraising, Market Planning, Selling, Product Development, Online Advertising, Newsletters, Email Marketing, Strategy, Press Releases, Budgets, Leadership, Market Research, Marketing Communications, Market Analysis, Sales, Marketing, Direct Marketing, Account Management, B2B
Education
University of South Florida
MBA, Marketing
Florida Community College at Jacksonville
Associate of Arts (AA)
Middleburg High School
High School Diploma
BCBSNC June 2012 - Present
Georgia Southern University June 2011 - June 2012
Morris Technology September 2011 - May 2012
BI-LO, LLC September 2006 - March 2012
Georgia Southern University November 2010 - September 2011
Skills
Java, JavaScript, SQL, CSS, Programming, Software Engineering, HTML, Eclipse, Windows 7, Microsoft Office, Subversion, Visual Basic, Software Development, Visual Studio, Databases, XML, Struts, Crystal Reports, NetBeans, Mercurial
Education
Georgia Southern University 2008 — 2012
B.S., Computer Science
BCBSNC September 2014 - Present
Poyner Spruill LLP September 2007 - September 2014
Pension Benefit Guaranty Corporation (PBGC) May 2006 - August 2006
NC Department of Justice May 2005 - August 2005
Accucast, Inc. (acquired by Premiere Global Solutions) August 2001 - August 2004
Careerbuilder.com (formerly Headhunter.net) May 2000 - June 2001
Skills
Affordable Care Act, Welfare, ERISA, Legal Research, Administrative Law, Employment Law, Legal Writing, Bankruptcy, Westlaw, Government, HIPAA, Contract Law, Severance, COBRA, Mergers & Acquisitions, Employee Benefits
Education
University of North Carolina School of Law 2006 — 2007
Doctor of Law (J.D.)
University of Pittsburgh School of Law 2004 — 2006
Juris Doctor
Emory University - Goizueta Business School 1997 — 2001
B.B.A., Political Science and Business Administration with a concentration in Marketing
BCBSNC 1999 - 2015
National General Insurance 1990 - 1999
Skills
Project Management, Vendor Management, Program Management, Business Process..., Process Improvement, Leadership, Training, Employee Benefits, Health Insurance, Insurance, HIPAA, Team Building
Education
Pfeiffer University
Master of Business Administration (MBA), Business Administration and Management, General
Gardner-Webb University
Bachelor of Science (BS), Business Administration and Management, General
BCBSNC November 2013 - Present
Independent Scentsy Consultant June 2013 - Present
Pioneer hospital October 2013 - July 2014
Advanced Home Care June 2011 - October 2013
Hospice and Palliative Care Center September 2008 - September 2013
Skills
Customer Service, Microsoft Excel, Microsoft Word, Public Speaking, Microsoft Office, Research, Outlook, PowerPoint, Windows, Strategic Planning, Budgets, English, Teaching, Photoshop, HTML, Team Building
Education
Winston-Salem State University 2006 — 2007
Bachelor of Science (BS), Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
Forsyth Technical Community College 1993 — 1996
Associate's degree, Registered Nursing/Registered Nurse
BCBSNC June 2012 - Present
Aflac November 2011 - Present
Volvo Trucks December 2005 - November 2011
Volvo Parts January 2000 - January 2005
Crown Automotive January 1989 - January 2000
Skills
Direct Sales, Staff Training, Microsoft Office, Sales Trend Analysis, Market Analysis, Trade Show..., Health Insurance, Supplimental Coverage, Public Speaking
Education
Guilford Technical Community College 1981 — 1983
Associates in Applied Sciences, Emergency Medicine
Triangle Dreamz January 2015 - Present
BCBSNC February 2014 - December 2014
BCBSNC June 2010 - February 2014
Red Hat April 2007 - January 2010
Brightline Compliance September 2005 - March 2007
Tech Resource Group September 2001 - September 2005
HowStuffWorks.com May 2000 - September 2001
NC School of Science & Mathematics January 1996 - May 2000
United States Department of Defense January 1989 - January 1996
Skills
Creative Writing, Technical Writing, Instructional Design, Graphic Design, Multimedia, Problem Solving, Organizational Design, Social Media, Leadership Development, Strategic Leadership, Published Author, Content Creation, Curriculum Development, Editing, Budget Management, Creative Direction, Art Direction, Digital Strategy, Linux, Emerging Technologies, Educational Technology, Education Management, People Management, Thought Leadership, Instructional Technology, Instructor-led Training, E-learning, Mobile Learning, Blended Learning..., E-Learning, Blended Learning, Management, Budgets, Needs Analysis, Content Strategy, Organizational..., Leadership, Analysis, Learning Management..., Hands-on Training, Training, Program Management, Project Management, Consulting
Education
Excelsior College 2013 — 2015
Master of Business Administration (MBA), Human Performance Technology
Excelsior College 2012 — 2013
Bachelor of Arts (B.A.), Communication and Media Studies
Southeastern Community College 1985 — 1987
A.A.S., Business Administration
Williams Township 1980 — 1984
HS Diploma, General
BCBSNC March 2012 - Present
Time Warner Cable August 2007 - January 2012
AT&T Mobile Tel June 2005 - December 2006
Skills
Customer Service, Customer Relations, Customer Retention, Public Speaking, Strategic Public..., Leadership Development, Team Leadership, Team Management, Team Motivation, Employee Training, Health Insurance, HIPAA, Service Centers, Call Centers, Employee Engagement, Employee Benefits, Microsoft Office, Social Media, Motivational Speaking, Targeted Selection...
Education
Fayetteville Technical Community College 2001 — 2004
Business Administration and Management, General
Brinley Consulting LLC. December 2014 - Present
Capitol City Officials Association August 2010 - Present
The Home Depot April 2014 - November 2014
The Home Depot September 2012 - April 2014
Wake Forest University Athletics July 2011 - May 2012
BCBSNC April 2011 - June 2011
Rainbow Park Baptist Church Youth Ministry March 2010 - July 2010
Georgia Minority Supplier Development Council (GMSDC) February 2010 - July 2010
Georgia Power Company May 2007 - January 2009
Peach State Louis Stokes Alliance for Minority Participation (PSLSAMP) May 2007 - August 2007
Skills
Microsoft Excel, Microsoft Office, PowerPoint, Data Analysis, Leadership, Public Speaking, Microsoft Word, Financial Analysis, Customer Service, Financial Modeling, Research, Project Management, Process Improvement, Social Media, Project Planning, Strategic Planning, Forecasting, Analysis, Program Management, Marketing, Access, Visio, Training, Teamwork, Nonprofits, Management, Team Building, Testing, Quality Assurance, Management Consulting, Change Management, Social Networking, ArcGIS, AutoCAD, Quality Center, SharePoint, Outlook, Software Documentation, Team Leadership, Market Research, Operations Management, Business Analysis, Leadership Development, Networking, Budgets, Editing
Education
Wake Forest University - Babcock Graduate School of Management 2011 — 2012
Master of Arts (M.A.), Management, 3.04
Fort Valley State University 2004 — 2009
Bachelor of Science (B.S.), Mathematics, 3.14
Chamblee High School 2000 — 2004
College Prep Diploma, 3.75
BCBSNC
Skills
Customer Service, Team Management, Culture Change, Behavioural Change, Management, Operations Management, Medicare, Membership, System Administration, Database Administration
Education
Forsyth Technical Community College
BCBSNC January 2013 - Present
Hospice and Palliative CareCenter June 2013 - Present
Wake Forest Baptist Health July 2012 - December 2012
Hospice and Palliative CareCenter November 2010 - June 2012
Forsyth Medical Center June 2009 - November 2010
Skills
Case Management, Healthcare, Management, Nursing, Patient Education, Hospitals, Communication, Critical Thinking, Microsoft Office, Allscripts, Epic Systems, BLS, Nurse Preceptor, End of Life Nurse...
Education
Forsyth Technical Community College 2008 — 2009
Associate's Degree, Registered Nursing/Registered Nurse, 3.30 gpa
High Point University 1997 — 2000
Bachelor's Degree, Business Administration with Management Specialization and a Minor in Psychology, 3.85 GPA
Beacon Health Strategies August 2015 - Present
Experis July 2014 - August 2015
BCBSNC November 2013 - July 2014
Blue Cross Blue Shield of North Carolina June 2013 - November 2013
Blue Cross Blue Shield May 2010 - June 2013
The Vitamin Shoppe October 2007 - May 2010
The Vitamin Shoppe October 2007 - May 2010
Bed Bath April 2006 - October 2007
Skills
Access, Software Documentation, Analysis, Business Analysis, Requirements Gathering, Change Management, Auditing, Budgets, Microsoft Excel, Project Planning, Sales, Inventory Management, Data Analysis
Education
University of Phoenix 2007 — 2009
Masters of Science, Accounting
Framingham State University 2002 — 2006
B.S., Business Administration
Adecco Staffing, USA June 2013 - Present
Adecco Staffing, USA March 2012 - June 2013
BCBSNC February 2010 - March 2011
Servantage Dixie Sales Inc. April 2008 - February 2010
Skills
Recruiting, Applicant Tracking..., Troubleshooting, Windows 7, Customer Service, Temporary Staffing, Technical Recruiting, Cold Calling, Call Centers, Internet Recruiting, Staffing Services, Executive Search, Account Management, Talent Acquisition, Temporary Placement, Contract Recruitment, Screening Resumes, College Recruiting, Human Resources, Employee Relations, Onboarding, Hiring, Permanent Placement, Resume Writing, Sourcing, Training, Customer Retention, Employee Training, Talent Management, Interviews, Time Management, Background Checks, Employee Benefits, Benefits Negotiation, Employer Branding, New Hire Orientations, Screening, Job Fairs, Payroll, PeopleSoft, Benefits Administration, Recruitment Advertising, HRIS, Job Coaching, Career Development, Personnel Selection, Building Relationships, HR Consulting, Workforce Planning, Staff Augmentation
Education
Forsyth Technical Community College 2011 — 2011
Certification, English/Spanish Medical Interpreting
Guilford Techinical Community College 2004 — 2005
GED, High School/Secondary Diplomas and Certificates
Chiltern September 2014 - Present
Theorem Clinical Research 2014 - 2015
Quintiles July 2010 - September 2014
Quintiles July 2010 - June 2012
Copernicus Group IRB January 2007 - November 2009
PPD January 2007 - December 2007
BCBSNC 2003 - 2005
BCBSNC 2003 - 2005
Skills
Clinical Research..., Clinical Trials, Pharmacovigilance, FDA, Clinical Research, Sop, CTMS, CRO, ICH-GCP, Clinical Monitoring, GCP, IRB, Software Documentation, Protocol, Clinical Data Management, EDC, Regulatory Submissions, Clinical Development, Therapeutic Areas, Inform, Clinical Operations, SOP
Education
Ashford 2007 — 2009
Fayetteville State University 1986 — 1988
Hillside High School 1980 — 1984
Coventry Health Care, an Aetna Company September 2014 - Present
Coventry Health Care, an Aetna Company September 2008 - September 2014
Coventry Health Care, an Aetna Company October 2007 - September 2008
Coventry Health Care, an Aetna Company March 2005 - October 2007
BCBSNC January 2004 - March 2005
Rex Healthcare January 2001 - January 2004
Blue Shield of CA via Duke University Health System August 1999 - January 2001
IHS at Treyburn April 1997 - January 2000
The Brian Center January 1997 - April 1997
Medford Nursing Home January 1996 - December 1996
Skills
Nursing, Nursing Documentation, Nursing Process, Nursing Management, Utilization Management, Medical Review, Insurance Fraud, Medical Underwriting, Prior Authorization, Employee Training, HIPAA, Process Improvement, Quality Auditing, Managed Care, Neurology, Neurosurgery, Medical/Surgical, Clinical Supervision, Delegation, Geriatric Nursing, Nursing Care, Healthcare, Hospitals, Utilization Review, Registered Nurses, HMO, Training, Patient Advocacy, Rehabilitation, Quality Improvement, Great Personality, Medical-Surgical
Education
Excelsior College 2010 — 2012
Master of Science (MSc), Registered Nursing/Registered Nurse, 4.0
North Carolina Central University 2001 — 2002
Bachelor of Science (BS), Nursing, 3.2
Excelsior College 1998 — 2000
Associate's degree, Registered Nursing/Registered Nurse
Florence-Darlington Technical College 1994 — 1995
Diploma - Licenced Practical Nursing (LPN), Health Services/Allied Health/Health Sciences, General
BCBSNC June 2014 - Present
The Redwoods Group March 2011 - June 2014
Lulu.com January 2008 - March 2011
RCL, Inc October 2001 - June 2004
Skills
Social Media, Community Management, Blogging, Social Networking, Facebook, Online Communities, Social Media Marketing, Community Building, Digital Strategy, Online Advertising, User Experience, Editing, Advertising, Creative Writing, Publishing, Newsletters, Community Sites, Online Marketing, New Media, Content Management, Copywriting, Public Relations, Marketing, Content Strategy, Digital Media, Public Speaking, Wordpress, Email Marketing, Digital Marketing, E-commerce, Google Analytics, Web Analytics, Direct Marketing, Leadership, SEO, Community Engagement, WordPress
Education
Guilford College 1997 — 2001
Bachelor of Arts (B.A.), Philosophy
Chapel Hill High School 1993 — 1997
High School Diploma
2U April 2014 - Present
BCBSNC July 2008 - March 2014
Skills
Higher Education, Data Analysis, Training, Research, Microsoft Excel, Leadership, Customer Service, Access, Health Insurance, Outlook, Medicare Advantage, Medicare Part D
Education
University of North Carolina at Greensboro 2015 — 2017
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Forsyth Technical Community College 2013 — 2015
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General, 3.5 GPA
Community Care of North Carolina April 2015 - Present
Concentra April 2014 - April 2015
Topaz Shared Services (BCBSNC) February 2012 - April 2014
BCBSNC October 2008 - February 2012
Skills
Financial Reporting, Microsoft Excel, Financial Analysis, Budgets, Process Improvement, Strategic Planning, Risk Management, Program Management, Business Analysis, Insurance, Auditing, Analysis, Vendor Management, Strategic Financial..., Financial Modeling, Contract Management, Finance, SDLC, Healthcare
Education
Franklin University 2003 — 2007
Bachelor's degree, Finance and Financial Management Services
BCBSNC May 2014 - Present
Bank of America February 2014 - May 2014
Bank of America May 2012 - February 2014
Bank of America October 2011 - May 2012
Bank of America May 2010 - October 2011
Bank of America February 2010 - May 2010
Bank of America July 2009 - February 2010
Citi May 2006 - June 2009
Citi October 2005 - May 2006
Dixie Sales March 2005 - October 2005
Skills
Collections, Assets Recovery, Debt Settlement, Loan Modifications, foreclosure, Short Sales, Skip Tracing, Customer Service, Quality Auditing, Job Coaching, Employee Training, Credit Cards, Unsecured Loans, Mortgage Servicing, Home Equity Lines of..., Retail Banking, Microsoft Excel, PowerPoint, Microsoft Word
Education
Guilford Technical Community College 2012 — 2015
Business Administration and Management, Human Resources
North Carolina Agricultural and Technical State University 2000 — 2002
BCBSNC March 2007 - Present
Madison River Communications March 2000 - March 2007
MEBANE PACKAGING March 1999 - March 2000
NC Trust Co February 1998 - March 1999
Central Fidelity Bank May 1987 - July 1995
Skills
Accounts Payable, Financial Analysis, Insurance, Business Analysis, Internal Controls, Management, Analysis, Accounts Receivable, Financial Reporting, Accounting, Invoicing, Process Improvement, Microsoft Excel, Budgets
Education
Elon University - Martha and Spencer Love School of Business 1995 — 1998
Bachelor's degree, FINANCE
John Tyler Community College
Triage Consulting Group 2014 - Present
BCBSNC May 2013 - August 2013
Durham Regional Hospital-Emergency Department January 2012 - May 2012
Omni Eye Services of Atlanta May 2011 - July 2011
Brigham and Women's Hospital-Cytogenetics Laboratory June 2010 - July 2010
Skills
Research, Data Analysis, Microsoft Office, Statistics, PowerPoint, Public Speaking, Microsoft Excel, Spanish, Microsoft Word, Analysis, Community Outreach
Education
Duke University 2010 — 2014
B.S. in Biology, Minor in Religion and Chemistry, Junior
Harvard University 2011 — 2011
Organic Chemistry
Holy Spirit Preparatory School 2006 — 2010
BCBSNC January 2015 - Present
Health Insurance October 2000 - Present
Skills
Customer Service, EDI, NCQA, Customer Service..., Quality Assurance..., Process Improvement, HIPAA, Managed Care, Health Insurance, Leadership, Healthcare
Education
Forsyth Technical Community College
Business Admnistration
BCBSNC June 2013 - Present
Mount Carmel Health System October 2011 - May 2013
Palmetto GBA October 2005 - October 2011
Palmetto GBA October 2002 - October 2005
Nationwide Insurance January 1980 - December 2002
Skills
Cross-functional Team..., Training, Organizational..., Recruiting, Management, Project Management, Project Planning, Access, CRM, Leadership Development, Teamwork, Team Leadership, Employee Relations, Microsoft Word, Outlook, Microsoft Office, Time Management, Software Documentation, Data Analysis, Leadership, Healthcare, Process Improvement, Medicare, Customer Service, Managed Care, HIPAA, Healthcare Information..., Strategic Planning, Analysis, Team Building, Healthcare Management
Education
Franklin University 2010 — 2012
Master of Business Administration (MBA), Business Administration and Management, General, achieved MBA September 2012
Franklin University 2004 — 2009
Bachelors, Business Administration & Management
Ohio Dominican University 2004 — 2006
Business Administration
Hill, Chesson, & Woody January 2011 - July 2014
Hill, Chesson, & Woody February 2005 - January 2011
Coventry Health Care August 2001 - February 2005
BCBSNC September 1999 - August 2001
Skills
COBRA, Employee Benefits, Health Insurance, Medicare, Claims Resolution, PPO, Disability Insurance, Life Insurance, Health Savings Accounts
Education
Fairmont State College 1993 — 1996
Business Management
Metabolon, Inc. July 2015 - Present
BCBSNC October 2014 - July 2015
Fidelity Investments October 2011 - September 2014
GoodYear Tire and Rubber July 2010 - September 2010
Fayetteville State University July 2010 - July 2010
Universal Healthcare May 2005 - December 2009
Skills
SQL, Customer Service, Leadership, Test Cases, XML, System Testing, HTML, HP QTP, Visio, Public Speaking, JavaScript, VBScript, SoapUI, Quality Center, Notepad++, Python, Sahi, Unica Affinium Campaign, Data Feeds, Parasoft Soatest, Next Generation Contact..., Siebel, Toad, Unix, Putty, Research, MS SQL Server, IBM AS/400, IBM DB2, Moxie, Facets, Business Objects, Advanced Query Tool, Linux, MS Office Suite, Control M, Batch Processing, DB Visualizer, FocusPoint, WPF, WCF, Flat Files, Selenium, Visual Studio, Team Foundation Server, Hosted Virtual Desktop, Oracle VM, Oracle Database, Active Directory
Education
Fayetteville State University 2006 — 2010
Bachelor’s Degree, Management Information Systems
BCBSNC May 2013 - July 2013
North Carolina Democratic Party August 2012 - November 2012
Georgetown Preparatory School June 2012 - August 2012
UNC Department of Housing and Residential Education August 2011 - May 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Spanish, Bloomberg Terminal
Education
University of North Carolina at Chapel Hill 2010 — 2014
Bachelor of Science (BS), Business Administration (Consulting Emphasis), Political Science
ESADE Business School 2013 — 2013
BCBSNC March 2015 - Present
BCBSNC October 2013 - Present
BCBSNC February 2009 - November 2013
Designed 2 Sell October 2001 - January 2009
Strategic Warfare Labs (SWL October 1987 - October 1989
Skills
Project Management, Program Management, Employee Training, SharePoint, Quality Assurance, Analysis, Business Analysis, Testing, Troubleshooting, Training, Operations Management, Healthcare, Data Analysis, Customer Satisfaction, Process Improvement, Customer Service, Medicare, Visio, Business Requirements, System Administration, Team Leadership, Health Insurance, Access, Change Management, Software Documentation, Insurance, Call Centers, SDLC, HIPAA, Business Process..., Requirements Analysis, Leadership, Employee Benefits, Cross-functional Team..., HMO, Integration, Healthcare Information..., Provider Relations, User Acceptance Testing, Managed Care, Six Sigma, Project Planning, Medicare Part D, Management, Team Building
Education
US Navy/Georgetown 1980 — 1986
Electircity and Electronics/Microwave Propagation, Electrical and Electronics Engineering, 4.0
Forsyth Technical Community College 2014 — 2014
Computer Programming, 4.0
BCBSNC August 2013 - Present
Monster Worldwide December 2000 - December 2012
Skills
Training, Instructional Design, Adult Learning Models /..., Technical Writing, Adobe eLearning Suite, Skill Gap Remediation &..., New Hire Training &..., Train the Trainer..., Learning Management..., On the Job Training, Performance Management..., Training Management, Succession Planning..., Training Team Coaching..., Global Enterprise..., Organizational..., Strategic Program..., Change Management, Leadership, Public Speaking, Talent Management, Process Improvement, Team Building, Coaching, Project Management, Social Media, E-Learning, Needs Analysis, Designs, Employee Training, Learning Management..., Program Management, Leadership Development, CRM, Executive Coaching, Budgets, Workshop Facilitation, Staff Development, ADDIE, Employer Branding, Instructor-led Training, Project Planning, Sales Process, Forecasting, Learning Management, Call Centers, Performance Improvement, Management, Enterprise Software
Education
Southern Illinois University, Carbondale 2010 — 2013
Bachelor of Science, Workforce Education and Development
Fitchburg State College 1992 — 1994
Physical Education Teaching and Coaching
BCBSNC July 2010 - Present
Skills
Quality Center, SQL, COBOL, Testing, QTP
Education
Florida Atlantic University 1980 — 1984
BS, Computer Science
Natiowide Mutual Insurance October 2012 - Present
Nationwide Mutual Insurance June 2010 - July 2012
Nationwide Insurance June 2006 - June 2010
Blue Cross Blue Shield July 2002 - June 2006
BCBSNC May 2002 - June 2006
ALLTEL Communications December 1993 - May 2002
Skills
Requirements Gathering, Business Process, Negotiation, Analysis, Customer Service, Microsoft Office, Strategic Planning, Administration, Business Requirements, Supervisory Skills, Resource Management, Call Center, Problem Solving, Excel, Coaching, Microsoft Excel, Call Centers, Management, Process Improvement, Leadership, Claim, Risk Management, Business Analysis
Education
Pfeiffer University 2003 — 2005
MBA, Business Administration
Pfeiffer University, Misenheimer North Carolina 2003 2003 — 2005
2005 Masters, Business Administration
Fayetteville State University 1986 — 1991
Bachelor's, Science Business Administration
Fayetteville State University 1986 — 1991
BS, Business Administration
First Citizens Bank December 2014 - Present
First Citizens Bank August 2014 - December 2014
Fujitsu Technology Solutions February 2012 - August 2014
BCBSNC January 2011 - February 2012
BCBSNC February 2008 - February 2012
NC Department of Revenue June 2007 - February 2008
Department of Revenue - State of North Carolina June 2007 - February 2008
CDI IT Solutions at IBM 2005 - 2007
Electronic Data Systems January 1996 - January 2003
Wolff & Samson PC 1991 - 1996
Skills
Control-M, SQL, Oracle, JCL, AIX, Windows, Social Media, Application Management, IBM iSeries, MVS, Active Directory, Vendor Management, SDLC, Workload Automation, CA-7, CA-Autosys, CA-Scheduler, Web Content Management, Veritas Cluster Server, Go-Global, Maestro, Software Documentation, Disaster Recovery, Business Process..., Mainframe, Change Management, Information Technology, Enterprise Software, Management, Leadership, ITIL, Networking, Strategy, Team Leadership, SharePoint, Technical Support, Analysis, Application Lifecycle..., IBM AIX, Unix
Education
Florida Metropolitan University 2000 — 2004
BS, Management/Marketing
William Paterson University of New Jersey 1988 — 1990
Business Adminstration
BCBSNC July 2008 - Present
Bellomy Research, Inc. July 1997 - July 2008
Skills
Microsoft Office, Team Building, Microsoft Excel, Customer Service, Leadership, Process Improvement
Education
Forsyth Technical Community College 1995 — 1995
Certified Nursing Assistant Certificate
BCBSNC February 2012 - Present
Blue Cross Blue Shield of NC September 2004 - February 2012
BCBSNC February 2001 - September 2004
BCBSNC September 1998 - February 2001
Volvo Trucks North America December 1997 - September 1998
Skills
Project Management, SharePoint, Management, Cross-functional Team..., Process Improvement, Data Center, Windows Server, Security, Healthcare, Forecasting, Business Analysis, Vendor Management, System Administration
Education
Gardner-Webb University 1995 — 1997
B.S., Management Information Systems
BCBSNC March 2013 - July 2013
HHS April 2011 - March 2013
American College of Cardiology September 2006 - June 2010
Skills
Python, Django, Project Management, PMP, HTML, CSS, MS Project, Proposal Writing, Microsoft Excel, SDLC, SharePoint, Project Planning, Healthcare, Quality Assurance, Data Analysis, Photoshop, Visio, Vim, Google Apps, RoboHelp, Web Standards, Software Project..., Agile Project Management, Technical Writing, Technical Documentation, Problem Solving, Microsoft Word, Project Coordination, Terminal, Mac, Mac OS X, Mac OS, Windows, Windows 7, Agile Methodologies, Certified Project..., Web Project Management, Social Media, Business Analysis, Requirements Analysis, Microsoft Exchange, Adobe Acrobat, Adobe Creative Suite, Health Insurance, Affordable Care Act, Contract Management, Section 508, Twitter, HIX, Software Documentation
Education
Georgetown University - The McDonough School of Business 2008 — 2011
MBA, Business
George Mason University 2001 — 2005
Bachelor of Arts, English
BCBSNC July 2008 - Present
Standard & Poor's July 2003 - July 2008
Skills
Six Sigma, Project Management, Business Process..., Business Analysis, Business Process, Requirements Analysis, Vendor Management, PMO, Project Portfolio..., SDLC, Requirements Gathering
Education
Georgetown University - The McDonough School of Business
MBA
Kenyon College
Bachelor's, Economics & Psychology
Ridgewood High School
BlueCross BlueShield of South Carolina January 2014 - Present
BlueCross BlueShield of South Carolina September 2009 - Present
BCBSNC April 2007 - September 2009
Anthem 2003 - 2007
Anthem 2003 - 2007
Skills
Employee Benefits, Insurance, Cross-functional Team..., Employee Relations, Team Building, Product Development, Performance Management, Project Management, Strategic Planning, Budgets, Sales Management, Negotiation, Marketing Strategy, Health Insurance
Education
Hampden-Sydney College 1995 — 1999
Bachelor of Science, with honors, Applied Math and Economics
North Carolina School of Science and Math 1993 — 1995
HS Diploma, General
BCBSNC December 2014 - Present
US Army April 2011 - Present
Belk January 2014 - November 2014
Sharp Decisions March 2013 - April 2014
Lucky Chic, Inc. 2010 - 2011
Freelance Writing and Editorial Services October 2007 - July 2009
NOVA / GABA One-on-One English September 2005 - October 2007
Skills
New Media, Copy Editing, Creative Writing, Media Relations, Copywriting, Entertainment, Chicago Manual, Product Descriptions, Social Media, Digital Media, Public Relations, Television, Event Planning, Radio, Crisis Communications, Publicity, Tactics, Feature Articles, Editing, Speech Writing, WordPress, Public Speaking, Facebook, Storytelling, Training, Strategic Communications, Newspapers, Video, News Writing, Broadcast Journalism, Corporate Communications, Press Releases, Newsletters, Public Affairs, Video Production, Journalism, Creative Direction, Social Media Marketing, Broadcast, Military, Final Cut Pro, Video Editing, Digital Marketing, Start-ups, Blogging, Social Networking, Publishing, Radio Broadcasting, Interviews, Community Outreach
Education
George Mason University 2001 — 2005
Bachelor of Arts (B.A.), Nonfiction Writing and Editing
Defense Information School, Fort Meade MD 2011 — 2011
46Q Certification - Basic Combat Journalism and Public Affairs, Public Affairs
Basic Combat Training, Fort Jackson, SC 2011 — 2011
N/A, Basic Soldier Skills
Pacific College of Oriental Medicine 2009 — 2010
Associate's degree, Occupational Science
Deloitte August 2013 - Present
Anthem 2011 - August 2013
Anthem 2010 - July 2011
PricewaterhouseCoopers 2005 - 2010
BearingPoint August 2004 - December 2004
Emory University August 2003 - December 2004
BCBSNC January 2000 - July 2003
Skills
Change Management, Performance Improvement, Compliance, PMP, Process Improvement, Management Consulting, Strategic Planning, Program Management, Healthcare, Six Sigma, Business Process..., Customer Relations, Leadership Development, Risk Management, Business Strategy, Strategy Development, Talent Management, Strategy, Cross-functional Team..., Policy, Business Transformation, Data Analysis, Coaching, Project Management, Governance, Business Analysis, Customer Service, Vendor Management, IT Strategy
Education
Emory University 2003 — 2004
MPH, Health Policy and Management
Rutgers, The State University of New Jersey-New Brunswick 1995 — 1999
BA, Communication (Concentration in Public Relations)
BCBSNC January 2015 - Present
Accreditation Commission for Health Care, Inc. (ACHC) September 2013 - January 2015
Pennsylvania State Police May 2011 - May 2013
Commonwealth of Pennsylvania August 2010 - December 2010
Cherry, Fieger, and Marciano, LLP May 2009 - April 2010
Philadelphia County Court of Common Pleas May 2008 - August 2008
Thacher, Proffitt & Wood, LLP May 2006 - August 2007
Skills
Legal Research, Legal Writing, Courts, Trials, Pleadings, Motions, Government, Politics, Public Policy, Securities Regulation, Policy Analysis, Civil Litigation, Litigation, Legislative Relations
Education
Villanova University School of Law 2007 — 2010
J.D., Law
Villanova University School of Law 2007 — 2010
J.D, Law
Gettysburg College 2003 — 2007
Bachelor's degree, Political Science and Government
Gettysburg College 2003 — 2007
Bachelor of Arts, Political Science
BCBSNC Business AnalystBlueCross BlueShield of North Carolina2008 - Present
Education
Fayetteville State University 1995 — 1999
DST Health Solutions October 2010 - Present
DST Health Solutions October 2010 - October 2010
Blue Cross Blue Shield of North Carolina 2004 - April 2010
Mayo Clinic 2002 - 2004
BCBSNC March 1999 - 2002
Computer Sciences Corporation 1992 - 1999
CSC 1992 - 1999
Healthsource 1995 - 1997
CSC Healthcare 1992 - 1997
Blue Cross Blue Shield of Florida 1982 - 1992
Education
Florida State University 1968 — 1971
Trillium Professional Services December 2014 - Present
BCBSNC September 2012 - December 2014
PrO Unlimited - Novartis Animal Health June 2012 - September 2012
TEK Systems - United Guaranty Corporation June 2011 - September 2011
Laboratory Corporation of America April 2007 - September 2011
Laboratory Corporation of America June 1998 - April 2007
GMAC Insurance (Formerly Integon Insurance) November 1993 - June 1998
UNC Hospitals November 1990 - October 1993
UNC Hospitals October 1989 - November 1990
Skills
Process Improvement, SDLC, Vendor Management, PMO, Business Analysis, Cross-functional Team..., SharePoint, Project Management, Project Portfolio..., Software Development, Disaster Recovery, Software Project..., Requirements Analysis, Team Leadership, Business Process, IT Service Management, Quality Assurance, Visio, Management, Oracle, Enterprise Software, Agile Methodologies, PMP
Education
North Carolina State University
Bachelor of Science, Computer Science
Elon University
Certificate, Certificate in Project Leadership
Guilford Technical Community College
Blue Cross Blue Shield of North Carolina October 2009 - Present
Blue Cross and Blue Shield of North Carolina October 2009 - April 2011
BCBSNC May 1996 - September 2009
Skills
Health Insurance, Insurance, Employee Benefits, Account Management, Underwriting, Disability Insurance, Strategic Planning, Cross-functional Team..., Life Insurance, Benefits Administration, Business Analysis, Team Building
Education
Pfeiffer University 2005 — 2007
MHA, Health Administration and Business
Gardner-Webb University 1992 — 1995
BS, Business Management
BCBSNC January 2002 - Present
Medical Affairs Partners, LLC May 2000 - Present
MAMSI June 1997 - April 2000
Head & Neck Surgical Associates of Charleston July 1976 - December 1994
Skills
Healthcare, Managed Care, Healthcare Management, Medicine, Medicaid, HIPAA
Education
West Virginia University College of Law 1994 — 1997
Juris Doctor (J.D.), Law
West Virginia University School of Medicine 1964 — 1968
Doctor of Medicine (M.D.), Medicine, 1/59
Georgia Tech 1960 — 1964
Bachelor of Science (B.S.), Applied Biology, Dean's List
BCBSNC November 2007 - Present
BCBSNC November 2006 - November 2007
BCBSNC May 2003 - November 2006
BCBSNC May 2002 - May 2003
BCBSNC May 2001 - May 2002
Deluxe Financial Services 1996 - 2001
Skills
Business Analysis, Management, Process Improvement, Project Management, Program Management, Training, Visio, SharePoint, Vendor Management, Requirements Analysis
Education
High Point University 1999 — 2001
B.S., Business Administration
Pfeiffer University
Masters, Business Administration
BCBSNC May 2006 - Present
Skills
Healthcare, Case Managment, Long-term Care, Disease Management, Workers Compensation, Utilization Management, Insurance, Case Management, Nursing, Policy, Health, Motorcycling, Medicare, Managed Care
Education
Forsyth Technical Community College 1992 — 1996
ADN, Registered Nursing/Registered Nurse
Davidson County Community College
RN to BSN, Pre-req's
BCBSNC May 2014 - Present
BCBSNC April 2012 - Present
BCBSNC July 2008 - April 2012
Tarheel Electric Membership June 2006 - July 2008
TARHEEL ELECTRIC MEMBERSHIP June 2006 - July 2008
Byrd Tile Distributors December 2005 - June 2006
Byrd Tile Distributors December 2005 - June 2006
Halifax County Schools June 2003 - December 2005
Skills
Microsoft Office, Visio, PowerPoint, Administration, Mentoring, Event Management, Planning, Compliance, System Administration, Employee Benefits, Process Improvement, Project Planning, Insurance, Process Scheduler, Access, Administrative..., Outlook, Training, Teamwork, Health Insurance, Logistics, Administrative..., Benefits Administration, Customer Service, HIPAA, Management, Microsoft Excel
Education
University of Phoenix 2009 — 2012
Bachelor of Science, Business Administration, 3.86
University of Phoenix 2009 — 2012
BS, Business Administration
Edgecomb Community College
Halifax Community College
Southwest High School
Southwest High School
Southwest High School
BCBSNC July 2012 - Present
eMergent Publishing July 2010 - Present
eMergent Publishing 2009 - Present
Humacyte March 2011 - July 2011
Talecris Biotherapeutics, Inc. October 2008 - March 2009
RHDonnelly August 2008 - October 2008
North Carolina, Department of Health and Human Services October 2007 - September 2008
Hill-Rom October 2006 - February 2008
Fidelity Investments November 2006 - April 2007
New Beginnings June 2006 - November 2006
Skills
Access, Word, SQL, HTML, Wordpress, CSS, VBA, Databases, Excel, PowerPoint, PHP, JavaScript, Photoshop, MySQL, SQL Server, Facebook, Web Development, SEO, Web Design, Microsoft Word, Microsoft SQL Server, Editing, Public Speaking, Research, Blogging, WordPress, Software Documentation, Web Applications, Data Analysis
Education
Florida International University 1988 — 1992
B.S., Communications
BCBSNC October 2014 - Present
BCBSNC 2013 - October 2014
BCBSNC 2008 - 2013
BCBSNC 1999 - 2008
Florida Blue 1996 - 1999
Skills
Employee Benefits, Healthcare, Health Policy, Health Insurance, Sales, Manage Client..., Medicare, Coaching, Key Account Management, Employee Wellness, HIPAA, Healthcare Industry, Pharmacy Benefit..., Program Management..., Sales Presentation..., Manage client..., Disease Management, Vendor Management, Third Party Vendor...
Education
Florida State University - College of Business
Bachelors, Marketing
Cigna May 2014 - Present
CIGNA Healthcare September 2009 - May 2014
CIGNA Healthcare July 2006 - September 2009
BCBSNC July 2005 - July 2006
BCBSNC October 2002 - July 2005
BCBSNC April 2001 - October 2002
Skills
Program Management, Health Insurance, Managed Care, Healthcare, Disease Management, Strategy, Healthcare Management, Vendor Management, SDLC, Leadership, Integration, Enterprise Software, CRM, Management, Healthcare Information..., Business Strategy, Business Development, New Business Development, Business Planning, Business Intelligence, Business Process..., Process Improvement, Project Management, Project Delivery, HIPAA, Strategic Planning, Health Promotion, Analysis, Six Sigma, Training, Utilization Management, Health Policy
Education
Mercer University - Stetson School of Business and Economics 1999 — 2001
MS, Healthcare Management
Emory University 1993 — 1997
BA, Sociology
BCBSNC October 2014 - Present
RGIS December 2011 - Present
Sears Operations Center August 2013 - September 2014
YMCA June 2013 - August 2013
Temporary Resources Winston April 2012 - August 2013
Temporary Resources Winston November 2010 - December 2011
Panera Bread November 2009 - November 2010
Uni First Corporation June 2007 - August 2009
Rugged Warehouse March 2006 - June 2008
Target Store June 2006 - July 2007
Skills
Excellent oral,..., Experienced customer..., Type 35 wpm, Fluent in English and..., CPR certified, First...
Education
Forsyth Technical Community College 2011 — 2011
Pharmacy Technician/Assistant
Richard R. Green High School 1995 — 1999
High School Diploma, Teaching
BCBSNC January 2012 - Present
Aetna September 2008 - March 2011
High Point Regional Health System September 2001 - August 2008
Skills
Service Excellence, RNC, Registered Nurses, Obstetrics, Antenatal, Neonatology, Postpartum, PACU, Gynecology, Nursing Education, Supervisory Management, Utilization Management, Medical Review, Health Education, Healthcare Management, Medicare/Medicaid..., Claims Review, Six Sigma, Case Management, Discharge Planning, Microsoft Office 2007, Excel, PowerPoint, Photoshop Elements, Customer Service, Medical Coding, CPT, HCPCS, ICD-9, milliman care guidelines, Cpr Certified, Photography, Market Planning, Eye For Detail, High Energy, Teamwork, Mentoring, Youth Mentoring, Christianity, Web Design, Motivational..., Organizational..., Internet Explorer, Claim Analysis, Social Media, Integrity, Claims Resolution, Holistic Health, Alternative Medicine, Quality Improvement
Education
Guilford Technical Community College 1989 — 1991
Associates Degree, Nursing
BCBSNC November 2014 - Present
RTI International April 2009 - Present
Towers Perrin 2006 - 2009
Sutherland Asbill & Brennan LLP 2005 - 2006
Georgia State University 2002 - 2004
Skills
Research, Records Management, Document Management, Data Analysis, Project Management, Microsoft Office, Process Improvement, Change Management, Social Media, Management, Information Retrieval, Databases, Enterprise Content...
Education
Georgia State University 2002 — 2006
Masters of Arts, History
The University of Georgia 1996 — 2002
Bachelors of Arts, History
BCBSNC January 2010 - Present
Blue Cross Blue Shield December 1993 - 2009
Crown Drugs April 1977 - December 1993
Skills
Social Media, PowerPoint, Event Planning, Microsoft Excel, Microsoft Word, Health Insurance, Access, Microsoft Office, Customer Service, Outlook, Insurance, Public Relations, Teaching, Coaching, Leadership, Community Outreach, Social Networking, Team Building, Healthcare, Training, Nonprofits, Public Speaking, Fundraising, Editing, Social Media Marketing, Marketing, Customer Satisfaction, Organizational..., Volunteer Management, Sales, Budgets
Education
Forsyth Technical Community College 1994 — 1994
BCBSNC July 2014 - Present
Cancer Centers of North Carolina April 2008 - July 2014
Odyssey Healthcare November 2006 - February 2008
Sunrise Senior Living March 2004 - November 2006
HCR ManorCare June 2001 - March 2004
Skills
Healthcare Management, Healthcare, Medicare, Home Care, EMR, Revenue Cycle, Elder Care, Healthcare Information..., Physician Relations, Managed Care, HIPAA, EHR, Long-term Care, Quality Management, Lean Startup, Six Sigma, Process Quality..., Change Management, Strategic Planning, Healthcare Industry, Physicians, Revenue Cycle Management, Performance Improvement, Quality Improvement, JCAHO, Patient Safety, Data Analysis, Patient Advocacy, Medical Records, Palliative Care, Gerontology, Rehabilitation
Education
The George Washington University 1998 — 2000
MHSA, Health Services Administration
Fairfield University 1993 — 1997
BS, Biology
Rubenstein Associates August 2015 - Present
Rubenstein Associates September 2013 - Present
Duval County Public Schools 2009 - 2011
Teach For America 2009 - 2011
BCBSNC May 2008 - October 2008
Skills
Spanish-speaking, Spanish, Customer Oriented, Customer Service, Customer Engagement, French, Project Planning, Event Management, Events Coordination, Business Strategy, Marketing Communications, Marketing, Brand Management, Health Insurance, Teaching, Event Planning, Research, Public Speaking, Microsoft Office, Social Media, Social Media Marketing, Social Networking, Fundraising, Nonprofits, Staff Development, Higher Education, Leadership, Public Relations
Education
Florida International University - College of Business Administration 2012 — 2013
International MBA, International Business and Marketing
UNC Chapel Hill 2005 — 2009
Bachelor of Arts (B.A.), Linguistics and Psychology
BCBSNC September 2013 - Present
Lauder Tax & Notary Services May 2013 - Present
Jackson Hewitt Tax Service Inc. January 2011 - April 2013
Wells Fargo Bank March 2008 - November 2009
High Point University August 2005 - May 2008
Wells Fargo Bank August 2006 - March 2008
Wells Fargo January 2001 - April 2005
Skills
Charitable Trusts, Investments, Customer Relations, Budgeting, Insurance, Budgets, Financial Analysis, Customer Service, Tax Preparation, Accounting, Social Media Marketing, Microsoft Excel, Finance, Financial Reporting, Small Business
Education
High Point University 2002 — 2003
MBA, Business Administration and Management, General
Florida State University 1993 — 1997
Bachelor of Science, Finance
Realty World Carolina Hometown Properties September 2008 - Present
BCBSNC November 2000 - October 2008
CIGNA April 1998 - June 2000
Education
Essex County College 1983 — 1985
Business Adminstration
BCBSNC October 2013 - Present
BCBSNC August 2008 - October 2013
BCBSNC December 2004 - August 2008
ALPHA OMEGA HEALTH, INC January 2004 - October 2004
YMCA of Greater Richmond November 2001 - January 2004
Genworth Financial April 2001 - November 2001
Unicorn HRO February 2000 - March 2001
Unicorn HRO November 1998 - February 2000
YMCA of Greater Durham June 1997 - November 1998
Skills
Budgeting, Financial Analysis, Customer Service, Analysis, Forecasting, Accounting, Management, Leadership, Accounts Payable, Training, Financial Planning, Contract Management, Finance, Variance Analysis, Business Analysis, Microsoft Excel, Budgets
Education
Hampton University 1989 — 1992
BS, Finance
Fidelity Investments March 2014 - Present
Private Practice December 2010 - Present
Credit Suisse (contract via Software Guidance & Assistance) July 2012 - May 2013
Cisco Systems (contract via Randstad) February 2012 - June 2012
BCBSNC February 2008 - November 2010
Verizon Communications October 1996 - November 2007
Catawba Mental Health Center February 1996 - August 1996
Private Practice March 1994 - June 1995
West Florida Community Care Center September 1992 - March 1994
Avalon Center July 1989 - September 1992
Skills
Systems Analysis, Technology Needs..., Project Management, Access, Microsoft Excel, Visual Basic, Business Objects, Mental Health Counseling
Education
University of West Florida 1987 — 1990
Master of Arts (MA), Psychology
Florida State University 1984 — 1986
Bachelor of Science (BS), Psychology
BCBSNC January 2009 - Present
Skills
Insurance, Health Insurance
Education
Fayetteville State University
Novant Health May 2012 - Present
BCBSNC February 2007 - May 2012
Skills
Insurance, Health Insurance, Claim, Customer Service
Education
Forsyth Technical Community College 2013 — 2013
Medical Insurance Specialist/Medical Biller
BCBSNC June 2010 - Present
Carolina House February 2007 - June 2010
GENEX Services, LLC July 2004 - January 2007
Education
Forsyth Technical Community College 2000 — 2002
ADN, Registered Nursing/Registered Nurse, 3.5
North Carolina State University 1994 — 1996
Bachelor of Arts (B.A.), Psychology, 4.0
UNC Health Care January 2013 - Present
UNC Health Care December 2010 - January 2013
UNC Health Care April 2008 - December 2010
SunBridge Healthcare December 2003 - March 2006
BCBSNC June 1999 - December 2003
Skills
Nursing, Case Management, Inpatient, Epic Systems, Healthcare, Acute Care, Hospitals, Healthcare Management, Patient Safety, Home Care, Critical Care, EMR, EHR, HIPAA
Education
University of Phoenix 2008 — 2011
Masters, Nursing/Health Administration
NCCU 1992 — 1995
BS, Nursing
Elon University - Martha and Spencer Love School of Business 1987 — 1990
BS, Business Management
BCBSNC October 2012 - Present
BCBSNC January 2001 - October 2012
Jefferson-Pilot Insurance Company April 1994 - December 2000
Skills
Health Insurance, HIPAA, Medicare, Managed Care, Insurance, Process Improvement, Software Documentation, Medical Terminology, Utilization Management, Healthcare Management, Call Centers, Employee Benefits, CPT, SharePoint, PPO, Medicare Part D, Hospitals, HMO, ICD-10, ICD-9, Medical Coding, Healthcare Industry, Medical Billing, Healthcare
Education
Guilford Technical Community College
University of North Carolina at Greensboro
BCBSNC
Skills
Certified Case Manager, Certified Diabetes..., CPR Certified
Education
Excelsior College 2003 — 2005
Associate's degree, Registered Nursing/Registered Nurse
Technical Education Center of Osceola 1994 — 1996
Licentiate degree, Licensed Practical/Vocational Nurse Training
North Carolina State University 1987 — 1991
Bachelor of Science (BS), Animal Sciences
Northwood high school 1984 — 1987
diploma
BCBSNC January 1997 - Present
BCBSNC January 1997 - Present
Skills
Proposal Writing, Sales, Health Insurance, Employee Benefits
Education
Elon University
Bachelor of Arts (B.A.), Business Education
Elon University
BCBSNC January 2013 - Present
Health Dialog August 2007 - October 2012
Health Dialog August 2005 - July 2007
Skills
Quality and Performance..., Chronic Care Management, Condition Based..., Facilitator of Shared..., Symptom Based Management, Health and Wellness...
Education
Georgetown University
Bachelors of Science in Nursing, Registered Nursing/Registered Nurse
BCBSNC February 2000 - Present
McLean Hospital August 1978 - May 1985
Skills
Utilization Management, Certified Case Manager, Disease Management, Insurance, Medicare, Medicaid, Managed Care, Utilization Review, Health Insurance, HIPAA, Case Management, Long-term Care, HEDIS, Provider Relations, NCQA, Claim, Healthcare Management, Workers Compensation, Patient Advocacy
Education
Fitchburg State College 1983 — 1987
BSN, Registered Nursing/Registered Nurse, Magna Cum Laude
North Park College 1974 — 1978
Bachelor of Arts (B.A.), Psychology
Prime Therapeutics July 2012 - Present
BCBSNC 2011 - 2012
Education
Methodist College 1988 — 1990
Health/Health Care Administration/Management
Fayetteville State University 1986 — 1988
Health/Health Care Administration/Management
Rocky Mount Senior High School 1983 — 1986
BCBSNC February 2013 - Present
BCBSNC December 1998 - January 2013
CareFirst BlueCross BlueShield 1990 - 1995
Skills
Underwriting, Health Insurance, Employee Benefits, General Insurance, Risk Management, Product Development, Vendor Management, Leadership, Brokers
Education
Georgia Institute of Technology
Bachelor of Management Science
HealthSmart Benefit Solutions January 2012 - Present
Wells Fargo October 2001 - December 2011
BCBSNC January 1990 - September 2001
Education
Glenville State College 1985 — 1989
BCBSNC January 2014 - Present
BCBSNC June 2005 - January 2014
Skills
Insurance, Health Insurance, Call Centers, Employee Benefits, Claim, Benefits Administration, Process Improvement, Risk Management, Managed Care, Access, Health Savings Accounts, HIPAA, Healthcare Industry, Software Documentation, Medicaid, Team Building
Education
Fayetteville State University 1997 — 2000
BCBSNC December 2011 - Present
Hospice & Palliative CareCenter March 2010 - December 2011
Wake Forest Baptist Health June 2005 - March 2010
Skills
hospice, Critical Care Medicine, Case Managment, Utilization Management, Medicare Advantage, Palliative Care, Home Health Agencies, Durable Medical..., Prosthetics, Medicare, Healthcare, Home Care, Critical Care, Utilization Review, ACLS, Patient Advocacy, HIPAA, Nursing, Nursing Documentation, Medical-Surgical, Inpatient, Managed Care, Health Education, Acute Care, Patient Education, Hospitals, Patient Safety, BLS, Disease Management, Wound Care, CPR Certified, EMR, Case Management
Education
Winston-Salem State University 2013 — 2014
Bachelor's degree, Registered Nursing/Registered Nurse
Forsyth Technical Community College 2003 — 2005
Associate of Science (AS), Registered Nursing/Registered Nurse
Piedmont Crossing February 2013 - Present
BCBSNC August 2011 - February 2013
Novant Health July 2008 - January 2011
Novant Health December 2006 - July 2008
Sara Lee Branded Apparel September 2002 - April 2006
UnitedHealth Group February 2001 - February 2002
Skills
Microsoft Office, Microsoft Excel, Leadership, Training, PowerPoint, Customer Service, Recruiting, Management, English, ADP E-Time, Employee Relations, ADP Payroll, FMLA
Education
Gardner-Webb University
Master of Business Administration (MBA), Business Administration and Management, General
North Carolina Agricultural and Technical State University
Master of Science (MS), Human Resources (Busniess & Industry)
BCBSNC December 2014 - Present
Army National Guard April 2010 - Present
Ciber July 2014 - December 2014
Elon University October 2013 - May 2014
Elon University March 2011 - May 2014
Skills
Java, Python, Javascript, JSP development, Spring, RaspberryPi, Tomcat, Eclipse, GitHub, JUnit, Software Design Patterns, Android Development, MySql, HTML 5, Web Development, JSTL, Hibernate, Jquery, Windows, Ubuntu, SSH, FTP, Debian, Prolog, Ruby, PHP, Programming, Maven, JDBC, Log4j, HTML, CSS, SQL, Microsoft Office, Leadership
Education
Elon University 2010 — 2014
Bachelor of Science (BS), Computer Science
Union Pines High School 2006 — 2010
BCBSNC March 2014 - Present
Minnesota Department of Health, MN December 2013 - March 2014
Trustek January 2010 - March 2014
Ameriprise Financial August 2013 - December 2013
Blue Cross & Blue Shield of MN April 2010 - July 2013
Premiere Global Inc February 2008 - September 2010
Middleware Professions Inc February 2008 - December 2009
Healthnow January 2007 - January 2008
Wachovia Securites May 2005 - December 2006
Thomson Healthcare August 2004 - May 2005
Skills
SharePoint, Visio, SDLC, Business Requirements, Business Process, Business Analysis, Agile Methodologies, Integration, Testing, Databases, HP Quality Center, Test Planning, SQL, Requirements Analysis
Education
Fairleigh Dickinson University 2005 — 2007
Masters
JNTU 2001 — 2004
Bachelors
St vincent
BCBSNC April 2012 - December 2012
Dell February 2010 - November 2010
Skills
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Adobe Acrobat, Adobe Photoshop, HTML
Education
Forsyth Technical Community College 2013 — 2016
Computer IT
BCBSNC July 2013 - Present
Forsyth Medical Center July 2005 - May 2013
Forsyth County Government March 2009 - August 2012
Skills
Healthcare, Customer Service, Microsoft Excel, Health Insurance, Medicare, HIPAA, Process Improvement, Team Building, Managed Care, Insurance
Education
Winston-Salem State University 2013 — 2013
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
Gardner-Webb University 2001 — 2005
Associate's degree, Registered Nursing/Registered Nurse