Blue Cross and Blue Shield of Kansas City
Industry: Health insurance company
DescriptionBlue Cross and Blue Shield of Kansas City is an independent licensee of the Blue Cross Blue Shield Association and a not-for-profit health insurance provider with more than one million members. Founded in 1938, Blue KC offers a wide variety of healthcare, dental, life insurance and Medicare coverage. Headquarters: Kansas City, MO CEO: Danette Wilson (Feb 2015–) CFO: Tom Nightingale Founded: 1938 Type of business: Not-for-Profit Subsidiaries: Cobalt Ventures, LLC, The Epoch Group L.C,
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Blue Cross and Blue Shield of Kansas City Employees
Blue Cross and Blue Shield of Kansas City May 2015 - Present
Blue Cross and Blue Shield of Kansas City October 2014 - May 2015
Blue Cross and Blue Shield of Kansas City July 2013 - October 2014
Blue Cross and Blue Shield of Kansas City April 2012 - July 2013
Blue Cross Blue Shield of Kansas City May 2011 - April 2012
Blue Cross Blue Shield of Kansas City February 2010 - May 2011
Skills
Insurance, Event Planning, Public Speaking, Process Improvement, Vendor Management, Strategic Planning, Employee Benefits, Access, Team Building, Coaching, Project Management, Program Management, Employee Engagement, Customer Service, Leadership, Human Resources, Team Leadership, Employee Relations, Training, Analysis, Data Analysis, Visio, Recruiting, Account Management, Healthcare, Organizational..., Budgets, HIPAA, Change Management, Management
Education
Avila University 2012 — 2016
Master's degree, Organization Development
William Jewell College 2002 — 2006
BA, Organizational Communications
Blue Cross and Blue Shield of Kansas City March 2015 - Present
SelectHealth May 2014 - September 2014
Cisco January 2014 - April 2014
Brigham Young University June 2013 - April 2014
Brigham Young University January 2013 - April 2014
Education
Brigham Young University 2011 — 2014
Bachelor of Science, Actuarial Science, 3.9
Orchard Park High School 2007 — 2011
Healthcare Revenue Group LLC February 2015 - Present
Currently unemployed and looking for work in Medical Billing, Medical A/R and Medical Claims Coding. February 2015 - February 2015
KVC Behavioral Healthcare March 2011 - February 2014
Advacare Medical Corp August 2009 - January 2011
Blue Cross and Blue Shield of Kansas City April 1996 - August 2007
Skills
Healthcare, Accounts Payable, Medical Billing, Accounts Receivable, Health Insurance, Medical Terminology, Medicare, Medicaid, Medical Imaging, Medical Records, Medical Coding, Physician Relations, Behavioral Health, Mental Health, Mental Health Care, Internal Audit, Microsoft Word, Document Imaging, Microsoft Excel, PowerPoint, CPT, ICD-9, Credentialing, HCPCS, Healthcare Reimbursement, Medical Compliance, ICD-10, ICD-9-CM, Third Party Billing, Revenue Cycle, CMS-1500, Provider Relations, Healthcare Management, PPO, HIPAA, HMO, Claims Resolution, Revenue Cycle Management, EOB, HCFA, Charge Entry, Coordination of Benefits, Medical Office, UB04, Denials, Physician Coding, Medicare/Medicaid..., Health Information..., Home Care, E/M coding
Education
Colorado Technical University 2010 — 2011
Associate's degree, Medical Billing and Coding, B
Shawnee Mission Northwest High School 1978 — 1981
High School Diploma
New Directions Behavioral Health November 2014 - Present
Blue Cross and Blue Shield of Kansas City December 2012 - November 2014
Kansas City Hospice & Palliative Care March 2012 - November 2012
University of Kansas Physicians July 2009 - March 2012
Kiewit Power Engineers July 2008 - July 2009
Metropolitan Community College September 2001 - July 2008
Skills
Onboarding, Employee Relations, HRIS, Employee Benefits, Benefits Administration, Human Resources, Personnel Management, Applicant Tracking..., New Hire Orientations, College Recruiting, Recruiting, Deferred Compensation, Interviews, Talent Management, FMLA, Talent Acquisition, Job Descriptions, Hiring, Performance Management
Education
Park University 2008 — 2009
Bachelors, Management/Human Resources
Longview Community College 2006 — 2007
Associates, General Studies
Blue Cross and Blue Shield of Kansas City September 2012 - Present
Skills
HIPAA, Call Centers, Health Insurance, Insurance, Medicare, Customer Service, Claim, Software Documentation, Access, Employee Benefits, Outlook, Process Improvement, Healthcare, Medicaid
Education
Webster University 2013 — 2015
Master's Health Adminastration, Health/Health Care Administration/Management
Lincoln University (MO) 2007 — 2011
Bachelor of Applied Science (B.A.Sc.), Health and Wellness, General
Blue Cross and Blue Shield of Kansas City February 2012 - Present
IntelliThink LLC June 2006 - February 2012
Yellow Transportation 2002 - 2006
BusinessEdge Solutions 2001 - 2002
Advocor, Inc. 1999 - 2001
Ernst & Young / CGE&Y / Capgemini 1996 - 1999
TranSystems 1994 - 1996
Coopers & Lybrand 1991 - 1993
Skills
Business Development, Knowledge Management, Business Modeling, Strategic Planning, Strategy, Performance Management, Organizational..., Marketing Strategy, Program Management, Project Management, Change Management, Vendor Management, Management Consulting, Consulting, Cross-functional Team..., Process Improvement, Business Analysis, Business Strategy, Process Engineering, Business Process...
Education
Baker University 1985 — 1997
M.S., Management
University of Kansas 1989 — 1992
B.S., Journalism - Business Communications
University of Vermont 1987 — 1988
Liberal Arts
St. Johnsbury Academy 1983 — 1987
Epiq Systems February 2015 - Present
Epiq Systems March 2014 - January 2015
Blue Cross Blue Shield of Kansas City March 2001 - February 2014
Blue Cross Blue Shield of Kansas City July 1998 - March 2001
Blue Cross and Blue Shield of Kansas City April 1997 - July 1998
Blue Cross Blue Shield of Kansas City July 1995 - March 1997
Skills
Visio, Software Documentation, Access, Disaster Recovery, SharePoint, Business Analysis, Process Improvement, Vendor Management, DB2, Customer Service, Health Insurance, SQL, Healthcare, Project Management, Vizio, FileBound, Encoder Pro, CareGuideQI, Facets, Microsoft Office, CareWeb QI, Vendor Relationships, Business Requirements, HIPAA, Testing, SDLC, Requirements Analysis, Requirements Gathering, Claim, Quality Assurance, Managed Care, Crystal Reports
Education
Chanute High School 1991 — 1994
Neosho County Community College 1994 — 1995
Johnson County Community College 1996 — 1997
Maple Woods Community College
Penn Valley Community College
Blue Cross and Blue Shield of Kansas City September 2013 - Present
Apple Retail October 2010 - April 2013
Skills
Public Speaking, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Time Management
Education
Kansas State University 2006 — 2010
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Blue Cross and Blue Shield of Kansas City August 2011 - Present
BKD CPAs & Advisors January 2009 - August 2011
Education
Missouri State University 2002 — 2008
Master's degree, Accounting
Assurant Employee Benefits May 2014 - Present
Blue Cross and Blue Shield of Kansas City July 2013 - April 2014
Lakeshore Management , Inc. May 2011 - December 2012
Blue Cross Blue Shield of Kansas City June 2012 - August 2012
Dreams for Kids January 2010 - December 2010
Combined Insurance August 2007 - July 2008
Skills
Strategic Planning, Marketing Strategy, Advertising, Marketing Communications, Event Planning, Non-profits, Social Media Marketing, Event Management, Microsoft Office, Social Media, Community Outreach, Customer Service, Public Speaking, Facebook, Training, Management, Leadership, Marketing
Education
Rockhurst University 2013 — 2014
Master of Business Administration (M.B.A.), Business, Management, Marketing, and Related Support Services
Fisk University 2002 — 2007
B.S., Business Administration
Whitney Young Magnet H.S.
High School
Blue Cross Blue Shield of Kansas City February 2009 - November 2014
Blue Cross and Blue Shield of Kansas City September 2005 - September 2009
Assurant Employee Benefits September 2003 - September 2005
Skills
Health Insurance, Insurance, Claim, SDLC, Employee Benefits, Medicare, Business Analysis, Visio, Process Improvement, HIPAA, Vendor Management, Life Insurance, SharePoint, Underwriting, Data Warehousing, Customer Service, Access, Requirements Gathering, Managed Care, Medicaid
Education
MidAmerica Nazarene University 2013 — 2015
Masters of Science Management, Business Administration and Management
MidAmerica Nazarene University 2012 — 2013
Bachelor of Arts (B.A.), Applied Organizational Leadership
Longview Community College 2010 — 2012
Associate of Arts (A.A.), Business Administration and Management, General
Lincoln College Preparatory Academy 1988 — 1992
Diploma, Accelerated Studies
San Mateo County Transit District October 2014 - Present
SGK September 2014 - Present
Corning,NY January 2012 - July 2014
CVS Caremark Corporation November 2010 - October 2011
Georgia Department of Transportation February 2009 - November 2010
Aleut Management Services December 2008 - February 2009
Brookdale Senior Living June 2008 - October 2008
US Foodservice February 2007 - May 2008
Blue Cross and Blue Shield of Kansas City October 2005 - December 2006
InterContinental Hotels Group September 2003 - September 2005
Skills
General Ledger, Asset Managment, PeopleSoft, PeopleCode, PeopleTools, SQR, Commitment Control, Financials, Crystal Reports, SDLC, Requirements Analysis, Oracle, COBOL, PeopleSoft Financial, SQL, ERP, Business Analysis, Integration, Business Process, Asset Management, PL/SQL, Requirements Gathering, Consulting, Business Intelligence, Data Migration, Management, Business Process..., Testing
Education
La Trobe University 1995 — 1997
Masters, Computer Science
Osmania University 1991 — 1995
Bachelors, Computer Science
Vidya Sri Niketan Residential College 1990 — 1991
High School, Higher Education
Hyderabad Public School 1985 — 1989
High School, Regular/General High School, 7-10
St.Thomas Public School 1979 — 1984
High School
Blue Cross and Blue Shield of Kansas City January 2012 - Present
Blue Cross and Blue Shield of Kansas City November 2006 - December 2011
Skills
Health Insurance, Project Management, Microsoft Office, Financial Analysis, Process Improvement, Call Centers, Business Analysis, Vendor Management, Visio, Leadership, Coaching, Marketing Communications, Analysis, Product Development, Data Analysis, Team Building, Medicare, Healthcare, Insurance, Customer Service, New Business Development, Strategic Planning, SharePoint, Outlook, Training, Sales Management, Marketing Strategy, Marketing, Human Resources, SDLC, Risk Management, Program Management, Managed Care, HIPAA, Sales, Budgets, Customer Satisfaction, Software Documentation, Account Management, Access, Requirements Gathering, Microsoft Excel, Team Leadership, Management
Education
Kansas State University
Bachelor of Science (BS), Elementary Education and Teaching
Dynamic Leadership Development September 2002 - Present
Glazer's Distributors March 2013 - Present
CI International January 1997 - Present
Impact Learning Systems 1996 - Present
Illinois State University March 2014 - Present
Century Business Services, CBIS 1992 - 1997
Blue Cross and Blue Shield of Kansas City 1986 - 1992
Prime Health 1980 - 1986
Skills
Executive Coaching, Coaching, Team Building, Public Speaking, Organizational..., Change Management, Personal Development, Sales Management, Non-profits, Customer Service, Negotiation, Training, Leadership Development, Nonprofits, Leadership, Process Improvement, Performance Management, Program Management, Project Management, Workshop Facilitation, Management, Staff Development, Call Centers, Government, Sales, Strategy
Education
Baker University 1991 — 1993
Master of Arts (M.A.), Finance, General
Missouri State University 1968 — 1972
Bachelor of Science in Education, Educaton
Coaches training
Netsmart Technologies January 2014 - Present
Blue Cross and Blue Shield of Kansas City June 2013 - January 2014
Staples August 2011 - July 2013
Garmin International May 2012 - August 2012
Hallmark Cards July 2008 - August 2010
Skills
JavaScript, Pivot Tables, Microsoft Office, Microsoft SQL Server, SharePoint Designer, RapidMiner, Tableau, Visual Basic, Visual C#, Data Analysis, Public Speaking, Visio, SDLC, Customer Service, Integration
Education
The University of Kansas 2015 — 2016
Professional Master's of Science in Environmental Assessment, Environmental Studies
Kansas State University 2011 — 2013
Bachelor of Science in Management Information Systems, Business, Communications, Computer Science, Economics, Management, Marketing, Mathematics, Statistic
Johnson County Community College 2009 — 2010
Associate of the Arts, Science and Technology, 3.5
Blue Valley Northwest
Blue Valley Northwest
Blue Valley Northwest
Blue Cross and Blue Shield of Kansas City June 2015 - Present
Education
University of Kansas School of Law 2012 — 2015
J.D., Tribal Law Certificate
Midwestern State University 2000 — 2004
Bachelor of Music, magna cum laude, Music Education, Horn
Amerigroup Corporation September 2012 - February 2014
Blue Cross and Blue Shield of Kansas City July 1991 - August 2012
Skills
Healthcare Management, Case Management, HIPAA, EMR, Nursing, Process Improvement, Health Insurance, NCQA Accreditation, URAC Accreditation, HEDIS Project Management, Healthcare Consulting, Patient Safety
Education
Bellevue University 2008 — 2009
Master of Healthcare Administration, Health/Health Care Administration/Management
Graceland University 1981 — 1986
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
Research School of Nursing 1974 — 1977
Diploma, Nursing
University of Missouri-Kansas City 1971 — 1974
Bachelor of Arts (B.A.), Music
Blue Cross and Blue Shield of Kansas City April 2013 - Present
Kansas City Royals October 2008 - Present
Blue Cross Blue Shield of Kansas City November 2004 - April 2013
Hospital Corporation of America May 2002 - October 2004
San Diego Padres June 1997 - February 2000
Skills
Customer Service, Team Building, Networking, Public Speaking, Strategic Planning, Coaching, Leadership, Team Leadership, Microsoft Office, Social Media, Event Planning, Sports, Marketing, Security, Fundraising, IT Operations, Management, Troubleshooting, Event Management, System Administration, Windows, PowerPoint, Visio, IT Service Management, Analysis, Nonprofits, Data Center, Vendor Management, Process Improvement, Windows Server, Time Management, Public Relations, Access, Training, Project Management, Project Planning, Budgets, Social Networking, Account Management, VoIP, Sales, Program Management, Outlook, Human Resources, SharePoint, Leadership Development, Administration, Negotiation, Customer Satisfaction, Business Analysis
Education
DeVry University-Missouri 2001 — 2004
Bachelors of Science, Telecommunications Management
Blue Cross and Blue Shield of Kansas City November 2014 - Present
Blue Cross and Blue Shield of Kansas City September 2012 - October 2014
Blue Cross Blue Shield of Kansas City May 2005 - August 2012
Sprint Nextel May 2004 - May 2005
Skills
Microsoft Office, Research, Program Management, Business Analysis, Financial Analysis, Process Management, Process Improvement, Project Management, Team Facilitation, Executive Facilitation, Customer Experience, Written Correspondence, Cross Functional Team..., Training, Analysis, Business Process..., Coaching, Cross-functional Team..., Facilitation, Insurance, Leadership, Management, SDLC, Software Documentation, Strategic Planning, Strategy, Team Building, Vendor Management, Visio
Education
University of Central Oklahoma - College of Business Administration 2002 — 2004
Master of Business Administration (MBA), Finance, General
Langston University 1998 — 2002
Bachelor of Business Administration (BBA), Finance, General
Syncronex September 2013 - Present
Blue Cross and Blue Shield of Kansas City April 2013 - September 2013
Cayuse Technologies, LLC June 2011 - April 2013
Siletz Technologies January 2010 - May 2011
Fifth Dimension Designs November 2007 - December 2009
Wintellect/PeakIT February 2007 - August 2007
Codesic Consulting June 2005 - April 2007
Saflink November 2001 - June 2005
Volt Computers at Microsoft Corporation September 2001 - November 2001
Syncronex, Incorporated August 2000 - August 2001
Skills
Quality Assurance, Testing, SDLC, Test Planning, User Acceptance Testing, SQL Server, Agile, HTML, SQL, Microsoft Office, Windows, Agile Methodologies, Microsoft SQL Server, Business Process..., Software Development..., Management Consulting, Process Consulting, Software Documentation, Process Improvement, Test Automation, Regression Testing, Analysis, Project Management, Training, Leadership, Test Cases, Visual Studio, Software Quality..., Databases, Manual Testing, SharePoint, Technical Writing, Visio, Requirements Analysis
Education
Continuing Study 1997 — 2010
Computer Software
Bellevue College 1998 — 1999
Music
Tri-Cities School of Massage 1993 — 1994
LMT, Massage Therapy
Columbia Basin Community College 1990 — 1992
General
KCteenlink March 2011 - Present
Blue Cross and Blue Shield of Kansas City June 2014 - August 2014
Ralph Lauren May 2013 - August 2013
Cosmic Mini Golf June 2012 - August 2012
Cerner Corporation August 2010 - May 2011
YouthFriends May 2009 - July 2009
Skills
C++ Language, Java, C# 4.0, HTML 5, CSS, JavaScript, Databases, jQuery, Unity3D, Game Development, CSS3, Web Applications, Game Writing & Design, Front-end Development, C++
Education
Baker University 2011 — 2015
Bachelor of Science (B.S.), Computer Science
Schlagle High School 2008 — 2011
Diploma
Blue Cross and Blue Shield of Kansas City April 2015 - Present
Blue Cross and Blue Shield of Kansas City November 2013 - March 2015
The University of Kansas Hospital February 2013 - November 2013
Boston Financial Data Services October 2010 - January 2013
Skills
Customer Service, Health Insurance, Direct Patient Care, Leadership, Data Entry, Listen, Microsoft Word, Microsoft Office, Time Management, Outlook, Teamwork, Critical Thinking, Community Health, Cpr Certified, Insurance Claims, PowerPoint, Event Planning, Administrative..., Microsoft Excel
Education
Baker University 2014 — 2016
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management
University of Kansas 2008 — 2012
Bachelor's degree, Applied Behavioral Science in Community Health, minor in Women's Studies, 3.3 GPA
National Journal June 2015 - Present
SiteCompli May 2014 - June 2015
The Adler Group December 2012 - May 2014
Blue Cross and Blue Shield of Kansas City August 2012 - May 2014
Blue Cross Blue Shield of Kansas City May 2012 - August 2012
Zillner May 2011 - August 2011
Skills
Social Media Marketing, Sales, Marketing Communications, Digital Marketing, Marketing Strategy, Project Management, Leadership, Public Speaking, Management, Customer Service, Strategic Planning, Advertising, Social Networking, Time Management, Communication, Microsoft Word
Education
Auburn University
Bachelor of Science (B.S.), Marketing
Blue Cross and Blue Shield of Kansas City September 2005 - Present
Paradise Park April 2001 - September 2005
Outreach Communications October 2000 - April 2001
Skills
Marketing Strategy, Marketing, Project Management, Marketing Communications, Strategic Planning, Leadership, Advertising, Sales, Account Management, Customer Service, Social Media Marketing, Management, Social Media, Market Research
Education
Missouri State University 1992 — 2000
Bachelor of Science, Marketing, Advertising and Promotions
Blue Cross and Blue Shield of Kansas City November 2013 - Present
A Woman's Glory, LLC February 2012 - Present
Red Auto Protection May 2012 - December 2012
Epiq Systems 2003 - 2005
Chatham University 2002 - 2003
Chatham University 2002 - 2003
Skills
Entrepreneurship, Customer Service, Small Business, Start-ups, Strategic Planning, QuickBooks, Accounting, Invoicing, Accounts Payable, Payroll, Management, Bookkeeping, Public Speaking
Education
Webster University 2011 — 2014
Master of Arts (MA), Human Resources Management and Services
Chatham College 1999 — 2003
Bachelor of Arts (BA), Music
Blue Cross and Blue Shield of Kansas City March 2012 - Present
Indian Hills Country Club April 2007 - March 2012
Skills
Health Insurance, Insurance, Account Management, Process Improvement, Communication Skills, Provider Relations, Interpersonal Savvy, Health Insurance..., Research, Customer Service, Content Development, Medicare, Medicaid, Analysis, HIPAA, COBRA, Client Billing, Project Management, Microsoft Office, Computer Hardware, Golf, Golf Instruction, Golf Management, Junior Golf, Golf Club Repair, Tournaments
Education
Emporia State University 1998 — 2001
Bachelor's degree, business administration
TreVia Digital Health October 2013 - Present
PNC May 2011 - October 2013
Palmentere Brothers Distributing October 2010 - May 2011
Blue Cross and Blue Shield of Kansas City August 2009 - October 2010
Skills
Management, Budgets, Analysis, Finance, Accounting, Banking, Auditing, Sales, Accounts Payable, Insurance, Portfolio Management, New Business Development, Sales Operations, Invoicing, Loans, Financial Analysis, Risk Management, Process Improvement
Education
Benedictine College 2005 — 2009
Bachelor of Business Administration (BBA), Finance and Financial Management Services
Blue Cross and Blue Shield of Kansas City August 2006 - December 2014
Blue Cross and Blue Shield of Kansas City April 2001 - August 2006
Intellimark, Inc. 2000 - 2001
NetSales, Inc. 1999 - 2000
University of Missouri-Kansas City Institute for Human Development 1998 - 1999
Three Rivers Community College 1997 - 1998
Skills
Data Analysis, SQL, Analysis, ETL, Business Analysis, DataStage, Data Warehousing, Statistics, Multivariate Statistics, Relational Databases, SDLC, Data Integration, Data Management, Data Quality, Business Intelligence, R, Microsoft SQL Server, DB2, MySQL, Microsoft Office, Toad, Talend Data Integration, Visio, MS Office
Education
University of Illinois at Urbana-Champaign
Central Michigan University
Alma College
Blue Cross and Blue Shield of Kansas City January 2014 - Present
Principal Financial Group October 2012 - October 2013
Walmart October 2011 - October 2012
Ashland UMC October 2009 - April 2011
Skills
Retirement Planning, Financial Services, Investments, 401k, Life Insurance, Disability Insurance, Mutual Funds, Series 63, Traditional IRA, Roth IRA, Team Leadership, Youth Ministry, Music, Singing, Performing Arts, Facebook, Small Business, Health Insurance, Telephone Skills, Sales, Customer Service, Time Management, Public Speaking, Insurance, Retirement, Microsoft Office, Social Media, Team Building
Education
Missouri Western State University 2001 — 2005
Bachelor of Arts (BA), Vocal Music Performance
North Platte R-1 1998 — 2001
TriZetto Corporation April 2013 - Present
Cognizant 2013 - 2015
Cognizant 2013 - 2015
Cognizant 2013 - 2015
Viridian Consulting, LLC December 2012 - February 2014
BCBS of Kansas City July 2010 - November 2012
BCBS of Kansas City June 2009 - July 2010
Blue Cross and Blue Shield of Kansas City 2003 - July 2010
Kimberly Home Health May 1985 - May 1986
Skills
Budgeting, Insurance, Risk, Strategic Planning, IT Strategy, Claims, Healthcare, Budgets, Business Process..., Cost Saving Initiatives, Claim, Business Analysis, Strategy, Managed Care, Vendor Management, Leadership, Requirements Analysis, Business Development, CRM, Change Management, Integration, Healthcare Information..., Financial Risk, Process Improvement, Health Insurance, SDLC, Consulting, HIPAA, Business Process, Visio, PMO, Management
Education
Bellevue University 2008 — 2009
Masters, Healthcare Administration
University of Missouri-Kansas City
Bachelors, Liberal Arts
Blue Cross and Blue Shield of Kansas City Senior Learning FacilitatorBlue Cross Blue Shield of Kansas CityMarch 2005 - Present
Blue Cross and Blue Shield of Kansas City March 2005 - Present
Shawnee Mission School District November 2000 - March 2005
Advanced Home Health Care January 1998 - November 2000
BCBS-Wisconsin (PROservices) January 1996 - January 1998
Fitzgerald Health Management Services January 1993 - January 1996
The Kansas Institute January 1990 - January 1993
Skills
Training, Insurance, Claim, Health Insurance, Process Improvement, Customer Service, Public Speaking, HIPAA, Healthcare, Instructional Design, Employee Benefits, Team Building
Education
Communico Ltd 2011 — 2011
Licensed Facilitator of The MAGIC of Customer Relations Progrm, Facilitator
KCKCC
A.S., Public Administration
Johnson County Community College
Certified Trainer, Trainer
Blue Cross and Blue Shield of Kansas City December 2012 - Present
Hallmark Cards June 2009 - November 2012
Hallmark Cards 2005 - 2009
Hallmark Business Expressions 2000 - 2009
Skills
Process Improvement, Forecasting, Retail, Project Management, Business Development, Strategic Planning, Cross-functional Team..., Customer Insight, Competitive Analysis, Consumer Products, Marketing Strategy, Vendor Management, New Business Development, Program Management, Leadership, Management, Product Management, Brand Management, Product Innovation, Team Leadership, Change Management, Marketing, Team Building, Account Management, Budgets, Merchandising, B2B, Strategy
Education
Ball State University 1981 — 1986
Bachelor of Science, Journalism/Marketing
Blue Cross and Blue Shield of Kansas City January 2012 - Present
Power Group Companies May 2009 - May 2011
Coventry Health Care in Arizona December 2008 - April 2009
Coventry Health Care of Kansas, Inc February 2006 - December 2008
Coventry Health Care, Inc February 2003 - January 2006
Coventry health Care, Inc. January 2001 - February 2003
Skills
Employee Benefits, Health Insurance, Managed Care, Insurance, Medicare, Claim, HMO, Healthcare, Health Savings Accounts, Life Insurance, Brokers, Health Care Reform, Healthcare Information..., Healthcare Management, Account Management, Product Development, Benefits Administration, Medicaid, Leadership, Pharmacy Benefit..., Start-ups, Customer Service, Training, Policy, Healthcare Consulting, Strategic Planning, Software Documentation, Management, HIPAA, Process Improvement, Provider Relations, Underwriting, Disability Insurance, Health Policy, Healthcare Industry, Workers Compensation, Business Analysis, Team Building
Education
Delta College
Blue Cross and Blue Shield of Kansas City 2012 - 2014
Skills
Training, Vendor Management, Management, Leadership
Education
American Society for Training & Development (ASTD, now ATD)
New Supervisor Training Programs certificate
Johnston Consulting Group, Sacramento, CA
certified as Executive Business Coach and Business Growth Consultant
Landmark Education
Communications courses, Team Management and Leadership course, Landmark Forum, Advanced Course
Padgett Thompson Seminars
Professional Speakers Training
University of California at Los Angeles (UCLA)
Bachelor's Degree, Sociology
Lockton Affinity January 2015 - Present
Blue Cross and Blue Shield of Kansas City December 2013 - January 2015
Gambino’s Pizza May 2011 - April 2013
Dara’s Corner Market June 2010 - March 2011
Tri Delta Sorority - Manhattan, KS November 2009 - May 2010
Carriage July 2006 - June 2009
Skills
Windows, Research, Microsoft Office, Editing, Social Media, Public Relations, Marketing, Invoicing, Social Networking, Event Planning
Education
Kansas State University 2008 — 2013
BS, Communications Studies; Legal, Relational
Cobalt Talon June 2012 - Present
The Leukemia & Lymphoma Society May 2013 - October 2013
Blue Cross and Blue Shield of Kansas City August 1992 - May 2012
Skills
Data Warehousing, Business Intelligence, Data Management, Data Integration, Healthcare IT, Healthcare Analytics, Organizational..., Business Strategy, Healthcare Information..., SDLC, Enterprise Data, HIPAA, Business Analysis, Vendor Management, Data Governance, Strategy, Analytics, Process Improvement, Insurance, Healthcare, Project Management, Managed Care, IT Strategy, Management, Visio, Business Process..., Enterprise Architecture, Program Management, Business Process, Requirements Analysis, Requirements Gathering, Data Analysis, Integration, Cross-functional Team..., Data Modeling, Executive Management, Management Consulting, ETL, Governance, Consulting, Enterprise Software, Professional Services, PMP, Information Technology, Leadership, PMO, IT Management, SaaS, Project Portfolio..., CRM
Education
Baker University 2005 — 2006
Master of Business Administration, School of Professional and Graduate Studies
Truman State University 1988 — 1992
Bachelor of Science, Accounting
Law Office of C. Brent Bertram, LLC (dba Healthcare Compliance Solutions) November 2012 - Present
Blue Cross and Blue Shield of Kansas City January 2002 - August 2012
U.S. Air Force Holloman Air Force Base June 1984 - December 1987
Skills
Business Formation &..., Legal / Regulatory..., HIPAA/HITECH Compliance, Vendor / Software..., Organization Policies &..., Estate Planning, Wills, Trusts, LGBT Legal Services, Corporate Law, Health Care Reform, Insurance, Claim, Employee Benefits, HIPAA, Affordable Care Act, Medicaid, Managed Care, Corporate Governance, Health Insurance, Healthcare, Policy, Privacy Law, Legal Writing, Litigation, Hospitals, Healthcare Information..., Commercial Litigation, Licensing, Utilization Management, Employment Law, Financial Services, Pharmacy Benefit..., Contract Negotiation, Intellectual Property, Mergers & Acquisitions, Management, Human Resources
Education
University of Missouri-Kansas City 1988 — 1991
Doctor of Law (J.D.)
Eastern Kentucky University 1981 — 1983
Master of Business Administration (MBA), Finance, General Business
Russell County High School
Blue Cross and Blue Shield of Kansas City September 2011 - Present
Blue Cross/Blue Shield of Kansas City May 2010 - August 2011
Blue Cross/Blue Shield of Kansas City August 2008 - May 2010
Blue Cross/Blue Shield of Kansas City September 2007 - August 2008
Skills
Time Management, Human Resources, Health Insurance, Business Process, Analysis, Management, Marketing, Accounts Receivable, Insurance, Visio, Access, Healthcare, Software Documentation, Call Centers, Process Improvement
Education
Avila University 2007 — 2008
MBA of Healthcare Administration, Health Care
University of Central Missouri 2003 — 2006
BSBA, Business Administration
Litigation Management Inc October 2006 - September 2009
Blue Cross and Blue Shield of Kansas City May 2002 - September 2006
United HealthCare September 2000 - February 2002
HealthCare CostControl October 1994 - July 2000
Brainerd Medical Center January 1992 - June 1994
Various, including Hackettstown Community Hospital, Kettering Medical Center, Lee Memorial Hospital 1977 - 1992
Skills
Hospitals, Medical Records, Clinical Research, Software Documentation, Medicine, Healthcare Management, Nursing
Education
Columbia Union College 1973 — 1977
BSN, Nursing
Shenandoah Valley Academy 1969 — 1973
High School
Amerigroup Kansas, Inc May 2014 - Present
Kansas City Hospice and Palliative Care June 2011 - March 2014
North Kansas City Hospital July 2005 - June 2011
Blue Cross and Blue Shield of Kansas City January 1998 - June 2005
Skills
Healthcare, Nursing, Palliative Care, Home Care, Healthcare Management, Patient Advocacy, Hospitals, Managed Care, Medicare, Medicaid, Disease Management, Utilization Management, Patient Education, End of Life, Elder Care
Education
Avila University 1977 — 1979
BSN, Nursing
Burge School of Nursing 1974 — 1977
Diploma, Nursing
Blue Cross and Blue Shield of Kansas City 2014 - Present
Saepio Technologies 2013 - 2014
Blue Cross Blue Shield of Kansas City 2011 - 2013
McGladrey 2007 - 2011
Service Management Group 2006 - 2007
Skills
Research Project..., Organizational..., Process Improvement, Strategic Planning, Market Research, Analytics, Management Consulting, Data Analysis, Marketing Strategy, CRM, Marketing, Business Development, Analysis, Financial Services, Business Strategy, Project Management, Account Management, New Business Development, Six Sigma, Strategy, Leadership, Cross-functional Team..., Competitive Analysis, Vendor Management, Salesforce.com, Consulting, Business Process..., Program Management, Business Intelligence, Management, Product Management, Direct Marketing
Education
University of Missouri-Columbia 2001 — 2005
Journalism
Avila University 2005 — 2008
Master of Business Administration (M.B.A.)
Avila University 2010 — 2013
Master of Science (MS)
Blue Cross and Blue Shield of Kansas City December 2000 - Present
Education
University of Kansas 2002 — 2005
Pharm. D., Pharmacy
Drake University 1993 — 1995
MBA, Business
Drake University 1990 — 1995
R. Ph., Pharmacy
Children's Mercy Hospital April 2012 - Present
Blue Cross and Blue Shield of Kansas City August 2010 - May 2012
Argus Health Systems January 2007 - August 2010
DST Output November 2005 - January 2007
Lakeview Village, Inc. April 2003 - 2005
DST Output September 2001 - April 2003
University of Kansas Medical Center 1999 - September 2001
Skills
Training
Education
Avila University 2013 — 2016
Certification, Leadership Coaching Certificate
Avila University 2010 — 2012
Master's of Science, Organizational Development Psychology
Northwest Missouri State University 1995 — 1999
B.A., Psychology/Sociology
Vance Brothers, Inc November 2012 - Present
The Home Depot December 2005 - November 2012
Blue Cross and Blue Shield of Kansas City July 2001 - December 2005
Torre's Pizzeria May 1984 - July 2001
Skills
Employee Relations, Operations Management, Succession Planning, Onboarding, Retail, Performance Management, Recruiting, Talent Management, Workforce Planning, Store Management, Union Avoidance, Inventory Management, Benefits Administration, Leadership, Conflict Resolution, FMLA, Human Resources, Customer Service, Management, HR Policies, HRIS, Interviews, Team Building, New Hire Orientations, Leadership Development, Training, Hiring, Employee Training, Employee Benefits, Employee Engagement, Labor Relations, Personnel Management, Deferred Compensation, College Recruiting, Job Descriptions, Applicant Tracking..., Talent Acquisition, Payroll, Performance Appraisal, Organizational..., Employment Law, EEO, Organizational...
Education
Baker University
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Penn Valley Community College
Associate's degree, Business Administration and Management, General
Rockhurst High School
Columbia Insurance Group September 2006 - Present
Blue Cross and Blue Shield of Kansas City April 2005 - September 2006
Blue Cross and Blue Shield of Kansas City July 2002 - April 2005
DeVry University February 2002 - October 2003
Education
DeVry University 2000 — 2003
Bachelor’s Degree, Computer Science, CGPA: 3.24, TGPA: 3.81
Blue Cross and Blue Shield of Kansas City May 2014 - Present
Blue Cross Blue Shield of Kansas City April 2012 - May 2014
RSM McGladrey, Inc December 2010 - August 2011
MarketSphere Consulting February 2008 - August 2010
Education
University of Kansas - Graduate School of Business 2006 — 2008
MBA
Ecole supérieure de Commerce de Clermont-Ferrand 2007 — 2007
Indian School of Business 2007 — 2007
The University of Kansas 2001 — 2005
B.S
Medical Audit & Review Solutions January 2015 - Present
Blue Cross and Blue Shield of Kansas City May 2010 - January 2015
Travelport (formerly Worldspan) January 2008 - May 2010
PSIMedica/Bio-Reference Laboratories May 2005 - December 2007
Worldspan (currently Travelport) June 2000 - May 2005
Cushing Memorial Hospital/ St. Luke’s Health System September 1996 - January 2003
Blue Cross Blue Shield of Maryland December 1991 - July 1996
Skills
MS Project, SDLC, Databases, Visual Basic, Access, T-SQL, SQL, Microsoft SQL Server, Software Documentation, Data Warehousing, COBOL, XML, SharePoint, Systems Analysis, Requirements Analysis, Program Management, Testing, Leadership, Microsoft Project, Unix, Analysis, Quality Assurance, Business Analysis, Visio, CRM, ETL, DB2, Business Process, Perl, Vendor Management, Data Analysis, Training, Management, Project Management
Education
Missouri Western State University 1998 — 2000
Bachelor of Science, Computer Information Systems
Missouri Western State University 1998 — 2000
Associate of Science, Mid-Management
Allegany College of Maryland 1989 — 1991
Associate of Arts, Business Administration
Blue Cross and Blue Shield of Kansas City March 2008 - Present
Skills
Fitness, Health Promotion, Wellness, Personal Training, Event Planning, Cpr Certified, Fitness Training, Health Education, Wellness Coaching, Prevention, Nutrition, Exercise Physiology, Healthcare, Employee Wellness..., Public Speaking, CPR Certified, Coaching
Education
Bellevue University 2014 — 2015
Master of Public Administration (MPA), Public Administration
Missouri Western State University 1989 — 1993
Bachelor of Science (B.S.), Parks, Recreation and Leisure Studies
Smithville High School
Diploma, Basics
College for Public Health and Social Justice, Saint Louis University June 2015 - Present
Center for Cancer Prevention, Research, and Outreach June 2015 - Present
Saint Louis University August 2014 - May 2015
Blue Cross and Blue Shield of Kansas City June 2014 - August 2014
Missouri State University Study Away Programs August 2013 - May 2014
Springfield-Greene County Health Department June 2013 - August 2013
Skills
Technical Writing, Public Health, Health Communication, Technical Documentation, Biomedical Sciences, Medical Writing, Community Service, International Students, Dreamweaver, HTML, InDesign, Photoshop, RoboHelp
Education
Saint Louis University 2014 — 2016
Master's Degree, Public Health, Behavioral Science and Health Education
Missouri State University 2010 — 2014
Bachelor of Science (BS), Professional, Technical, Business, and Scientific Writing
Kansas City Power & Light 2015 - Present
MMC Contractors October 2013 - January 2014
Russell Stover Candies August 2014 - 2014
Blue Cross and Blue Shield of Kansas City 2014 - 2014
Vengroff Williams, Inc. 1999 - 2013
Research Medical Center 1996 - 1998
Skills
Customer Service, Outlook, Process Improvement, Accounts Receivable, Microsoft Office, Leadership, Team Building, Negotiation, Sales, Account Management, Insurance, Management, Microsoft Word, Risk Management, Healthcare, Data Entry, Strategic Planning, Public Speaking, Training, Team Leadership, Microsoft Excel, Coaching, Analysis, Call Centers
Education
Concorde Career Colleges 1990 — 1990
Certificate, Medical/Clinical Assistant
Tennessee State University, Nashville TN 1980 — 1984
Nursing/Psychology
Dwight D. Eisenhower High 1976 — 1980
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Tales on Travel September 2014 - Present
Blue Cross and Blue Shield of Kansas City 2000 - Present
Skills
Microsoft Excel, Customer Service, Microsoft Word, Sales, Social Media, Event Planning, Outlook, Research, English, Strategic Planning, Marketing
Education
Calvary Bible College and Theological Seminary 2003 — 2005
Biblical counseling
Regional One Health November 2013 - Present
HCTec June 2013 - November 2013
Prognosis Health Information Systems September 2011 - May 2013
Avadyne Health October 2009 - September 2011
Children's Mercy Hospital August 2004 - January 2009
Blue Cross and Blue Shield of Kansas City October 1999 - August 2004
Skills
MS Word, MS Excel, MS Powerpoint, Meditech, McKesson STAR, Cerner, CPSI, Medical Billing, Medical Insurance, Medical Terminology, EMR, Training, Healthcare, Healthcare Management, HL7, Health Information..., Software Documentation, Insurance, Quality Improvement, Software Implementation, Project Management, JCAHO, Healthcare Consulting, HIPAA, EHR, Healthcare Information..., Revenue Cycle Management, Healthcare Industry, Microsoft Excel, Informatics, Nursing, CPOE, Hospitals, Medical Coding, Medicare, Medicaid, Ambulatory, Practice Management, Physicians, Medical Records, Invoicing, Managed Care, Accounts Receivable, Inpatient
Education
Johnson County Community College 1995 — 2007
NA, Business Management in Human Relations
Lawrence High School 1993 — 1995
Diploma
Blue Cross and Blue Shield of Kansas City
Skills
Health Insurance, Medicare, Insurance, Healthcare, HIPAA, Claim, Managed Care, Employee Benefits, Medicaid, Disease Management, Customer Service, Utilization Management
Education
Missouri Western State University 1989 — 1992
Bachelor of Education (B.Ed.)
Missouri State University 1987 — 1989
HHS Consulting, LLC September 2015 - Present
Domino's Pizza August 2013 - September 2015
Blue Cross and Blue Shield of Kansas April 2013 - June 2013
Blue Cross and Blue Shield of Kansas City October 2010 - August 2012
Blue Cross and Blue Shield of Kansas City January 2002 - September 2010
Blue Cross and Blue Shield of Kansas City June 2001 - January 2002
Blue Cross and Blue Shield of Kansas City August 2000 - June 2001
United Chambers/Centennial Life Insurance Company May 1997 - July 2000
Shook, Hardy & Bacon L.L.P. March 1995 - May 1997
Peterson and Ross May 1988 - March 1995
Skills
Executive Pay, Employment Law, Employee Benefits, Insurance, Deferred Compensation, Organizational..., Talent Management, Performance Management, Vendor Management, Leadership Development, Mergers, Claim, Corporate Law, Healthcare, Strategic Planning, Human Resources, Succession Planning, Employee Engagement, Employee Relations, FMLA, Organizational..., Change Management, Workforce Planning, Onboarding, PeopleSoft, Health Insurance, Management, HRIS, Talent Acquisition, Personnel Management, HR Policies, Organizational Design, HIPAA, Employee Handbooks, Job Descriptions, Career Development, Affirmative Action, Employee Wellness, Process Improvement, Leadership, Mergers & Acquisitions, Training, Benefits Administration, Labor Relations, Recruiting, Program Management, New Hire Orientations, Executive Management
Education
Avila University 2010 — 2012
MBA, Business Administration, G.P.A. 4.0
University of Iowa College of Law 1985 — 1988
J.D., Law
The University of Kansas 1981 — 1985
B.A., Political Science
Con-way Inc. October 2014 - Present
Best Buy April 2014 - September 2014
Blue Cross and Blue Shield of Kansas City January 2013 - March 2014
M*Modal April 2012 - January 2013
Wellpoint Inc April 2011 - March 2012
Bristol-Myers Squibb January 2010 - March 2011
Royal Bank of Scotland August 2009 - December 2010
Skills
Business Intelligence, Databases, SSRS, SSIS, Microsoft SQL Server, SQL, JIRA, SQL Tuning, Management, Dashboard
Education
Jawaharlal Nehru Technological University
Bachelor's degree, Electrical, Electronics and Communications Engineering
The Lewin Group February 2015 - Present
Centers for Medicare & Medicaid Services February 2013 - February 2015
Centers for Medicare & Medicaid Services March 2011 - February 2013
Centers for Medicare & Medicaid Services September 2007 - March 2011
Mid-American Coalition on Healthcare 2003 - September 2007
Blue Cross and Blue Shield of Kansas City August 2000 - March 2003
Western Missouri Medical Center August 1998 - August 2000
Tenet Healthcare December 1995 - August 1998
Children's Mercy Hospital June 1993 - December 1995
University of Missouri January 1993 - May 1993
Skills
Program..., Quality Improvement, Learning Systems Design..., Healthcare Leadership, Statistical Data..., Strategic Planning, Managed Care, Program Development, Healthcare, Health Policy, Program Management, Healthcare Management, Nonprofits, Leadership, Hospitals, Public Health, Clinical Research, Medicare, Healthcare Information...
Education
University of Missouri-Kansas City 2005 — 2012
Doctor of Philosophy (Ph.D.), Public Affairs and Administration
University of Missouri-Columbia 1997 — 1998
Master's Degree, Health Care Administration and Leadership - Executive Program
University of Missouri-Columbia 1991 — 1993
Master's Degree, Social Work: Health Care Emphasis
Columbia College 1987 — 1991
Bachelor's Degree, Psychology
Blue Cross and Blue Shield of Kansas City May 2013 - Present
CBIZ March 2007 - February 2010
Skills
Insurance, Health Insurance, Customer Service, Training, Teaching
Education
Avila University 2012 — 2014
Healthcare Management, Health/Health Care Administration/Management, Graduate
Blue Cross and Blue Shield of Kansas City August 2015 - Present
Blue Cross and Blue Shield of Kansas City February 2013 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2007 - December 2012
Skills
Analysis, Training, Business Analysis, Requirements Analysis, SharePoint, Insurance, Strategic Thinking, Strategic Planning, Business Strategy, Risk Management, Quality Assurance, Quality Management, Quality Auditing, Leadership, Program Management
Education
DeVry University 2013 — 2015
Bachelor's Degree, Business Administration, Project Management, 4.0
Arkansas State University
Bachelor's degree, Business Administration, Management and Operations
Magnolia and Vine March 2015 - Present
Nerium International July 2014 - Present
Blue Cross and Blue Shield of Kansas City June 2000 - Present
Skills
Customer Service, HIPAA, HMO, Health Insurance, Healthcare, Healthcare Management, Managed Care, Medicaid, Medical Terminology, Provider Relations
Education
Brown Mackie College-Kansas City 2000 — 2001
Medical Office Assistant/Medical Transcription, Medical Office Assistant/Specialist
Longview Community College 1996 — 1999
Business, Basics
ResCare Workforce Services November 2013 - Present
ResCare January 2008 - November 2013
Arbor Education and Training October 2005 - December 2007
Blue Cross and Blue Shield of Kansas City September 2001 - April 2004
Skills
Data Entry, Case Management, TANF, Resume Writing, Customer Service, Microsoft Office, Employee Training, Policy, Social Services, Workshop Facilitation, Staff Development, Conducting Interviews, Community Outreach, Career Counseling, Workforce Development, Coaching, Job Coaching, Training, Interviews, Leadership, Management, Online Social Networking, Administration
Education
Indiana Business College 1996 — 1998
Associate of Arts and Sciences (AAS), Office Management
Ball State University 1993 — 1995
Sociology
Eastbrook High School
Bond Team, Inc. October 2004 - Present
Blue Cross and Blue Shield of Kansas City 1974 - 2004
Skills
Public Speaking, DISC, Conflict Resolution, Teamwork, Communication, Personality Assessment, Personality Profile, Personality Styles, Leadership Development, Team Building, Roles, Leadership, Management, Training, Employee Relations, Organizational..., Business Planning, Recruiting, Job Search Strategies, Talent Management, Career Counseling, Executive Development, Workshop Facilitation, Career Management, Performance Management, Team Leadership, Personal Development, Management Consulting, Employee Training, Change Management, Career Development, Business Development, Business Coaching, Staff Development, Small Business, Emotional Intelligence, Presentation Coaching, Interviews, Building Relationships, Training Delivery
Education
Keller Graduate School of Management 1995 — 2001
MBA
Benedictine College 1966 — 1970
BA, Mathematics
Cobalt Talon April 2014 - Present
Blue Cross and Blue Shield of Kansas City November 2012 - March 2014
Blue Cross Blue Shield of Kansas City November 2010 - October 2012
Skills
Health Insurance, Medicare, Healthcare, Managed Care, HIPAA, Insurance, Process Improvement, Healthcare Information..., Healthcare Management, Data Analysis
Education
Kansas State University 2004 — 2008
Bachelor of Science, Biology
Blue Cross and Blue Shield of Kansas City August 2015 - Present
TransforMED April 2014 - June 2015
IBM June 2005 - July 2013
IBM 1999 - 2005
AT&T 1998 - 1999
AT&T 1989 - 1998
AT&T 1986 - 1989
AT&T 1983 - 1986
Skills
Vendor Management, Telecommunications, Service Delivery, Business Analysis, Call Centers, Process Improvement, Business Process..., Requirements Analysis, Analysis, Integration, Outsourcing, Disaster Recovery, Software Documentation, Project Management, Training, Business Process, Data Analysis, Business Intelligence, CRM, MVS Application..., Business Information..., SQL, Servant Leadership
Education
Keller Graduate School of Management of DeVry University
Master's degree, Telecommunications Management
University of Missouri-Kansas City
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Online Coursework
Johnson County Community College
Blue Cross and Blue Shield of Kansas City April 2012 - Present
Blue Cross Blue Shield of Kansas City September 2010 - September 2012
H&R Block August 2002 - January 2011
H&R Block August 2002 - May 2010
American Express Incentive Services 1999 - 2002
Citibank 1997 - 1999
AT&T Universal Card Services 1991 - 1997
Skills
Vendor Management, Business Analysis, Process Improvement, Program Management, Strategic Planning, Cross-functional Team..., Project Management, SDLC, Budgets, Team Leadership, Product Development, Leadership, Product Management, Business Intelligence, Business Strategy
Education
Jacksonville University
University of Florida
Blue Cross and Blue Shield of Kansas City July 2015 - Present
Blue Cross and Blue Shield of Kansas City January 2013 - Present
Topaz Shared Services LLC January 2012 - January 2013
Blue Cross and Blue Shield of Kansas City April 2010 - January 2012
Blue Cross and Blue Shield of Kansas August 2009 - May 2010
Blue Cross and Blue Shield of Kansas August 2007 - August 2009
Blue Cross and Blue Shield of Kansas June 2004 - August 2007
Skills
Project Management, ITIL, Six Sigma, SDLC, Vendor Management, Business Analysis, Process Improvement, Visio, PMP, Change Management, PMO, Project Portfolio..., Risk Management, Analysis, Data Center, Information Technology, Management, Enterprise Software, Business Intelligence, Program Management, Governance, Security, Strategy, SharePoint, Integration, Budgets, IT Strategy, Software Project..., Business Process..., Business Requirements, Business Process, MS Project, Strategic Planning, Requirements Gathering, Contract Management, Training, IT Management, Requirements Analysis, Enterprise Architecture, Cross-functional Team..., Leadership
Education
Keller Business School of Management 2004 — 2006
MBA, Project Management
DeVry University 2001 — 2004
Bachelor of Science Degree, Computer Information Systems
Blue Cross Blue Shield of Kansas City December 2005 - Present
Blue Cross and Blue Shield of Kansas City 2005 - Present
MHM June 2004 - December 2005
Chicago Mercantile Exchange December 1982 - August 2003
Skills
ITIL, Security, Customer Service, SDLC, Business Process, Business Analysis, SharePoint, Process Improvement, Software Documentation, IT Service Management, Requirements Analysis, Data Warehousing, Disaster Recovery, Vendor Management, Change Management, System Administration, PMO, Leadership, Technical Support, Risk Management, CRM, Management, Program Management, IT Strategy, Requirements Gathering, IT Management, Data Center, Business Process..., Team Building, Help Desk Support, Visio, Troubleshooting, Systems Analysis, PMP, IT Operations
Education
Baker University 2004 — 2005
MSM, Organizational Business Management
University of Illinois at Chicago 1977 — 1981
Bachelor of Arts, Pre-Law
Blue Cross and Blue Shield of Kansas City November 2014 - Present
Blue Cross and Blue Shield of Kansas City January 2011 - Present
Blue Cross and Blue Shield of Kansas City 2006 - January 2011
Blue Cross Blue Shield of Kansas City 2004 - 2006
Blue Cross Blue Shield of Kansas City 2003 - 2004
Aquila, Inc (formerly Utilicorp United) 1995 - 2003
Aquila 1995 - 2002
Skills
Enterprise Architecture, Data Warehousing, Vendor Management, Business Intelligence, Solution Architecture, SDLC, Business Analysis, Business Process, Process Improvement, Strategic Planning, IT Governance, Customer Relations, Analysis, Problem Solving, System Architecture, Project Portfolio..., Business Alignment, Senior IT Management, Customer Service, Budgets, Data Center, Governance, Information Technology, Cross-functional Team..., CRM, Executive Management, Program Management, SharePoint, Disaster Recovery, Security, Software Documentation, Management, Change Management, System Administration, IT Strategy, Enterprise Software
Education
Johnson County Community College 1996 — 1998
Associates, Mainframe Programmer Analyst
The University of Kansas 1977 — 1987
Bachelors, Business Administration
Lawrence High School
Sound Transit 2007 - 2010
IFMA 1989 - 2010
Panasonic Avionics Corporation 2001 - 2007
Facilities West 2000 - 2001
Blue Cross and Blue Shield of Kansas City 1998 - 2000
CDFM2 Architecture, Interiors, Facility Management 1996 - 1998
Skills
Facilities Management, Program Management, Operations Management, Project Planning, Project Management
Education
Kansas State University 1971 — 1976
Bachelor of Architecture, Architecture
Blue Cross and Blue Shield of Kansas City May 2013 - Present
Blue Cross Blue Shield of Kansas City February 2013 - May 2013
Federal Reserve Bank of Kansas City July 2012 - December 2012
H&R Block May 2003 - May 2012
Sprint December 2001 - December 2002
Sprint May 1998 - December 2001
DST Systems February 1995 - May 1998
Skills
Portfolio Management, Program Management, Project Management, SDLC, Program Budgeting, Vendor Management, Personnel Management, Product Development, Usability, Client Experience, Communication Management, Procurement, Customer Experience, Communications..., Business Process..., Cross-functional Team..., Integration, MS Project
Education
Keller Graduate School of Management 2001 — 2002
Masters, Project Mgmt
DeVry University 1990 — 1997
Bachelor's, B.S Computer Information Systems
Blue Cross and Blue Shield of Kansas City June 2013 - Present
Topaz Shared Services, Blue Cross and Blue Shield of Kansas City January 2012 - May 2013
Blue Cross Blue Shield of Kansas City 2004 - January 2012
Skills
SQL, Java, Analysis, Technical Writing, Risk Management, Project Planning, Data Analysis, SDLC, Visio, Requirements Analysis, Vendor Management, Software Project..., Requirements Gathering, Agile Methodologies, PMP, Business Process..., Project Management, Software Development, Business Analysis, Software Documentation, Systems Analysis, Business Process, Business Intelligence, Integration, Process Improvement, Testing, Access, Program Management, SharePoint, MS Project, Data Warehousing, Business Requirements
Education
Emporia State University 1984 — 1985
Master of Arts (MA), Mathematics
Emporia State University 1981 — 1984
Bachelor of Arts (BA), Mathematics and Physics
Argus Health Systems May 2006 - Present
Emdeon/Medical Manager 1997 - 2006
Blue Cross and Blue Shield of Kansas City 1994 - 1995
Skills
COBOL, SDLC, TSO, Software Documentation, Visio, Requirements Gathering, Mainframe, Requirements Analysis, DB2, CICS, Technical Support, Systems Analysis, Databases, Fileaid, Unix, Testing, VSAM, Quality Center, Business Analysis, Software Project..., JCL, SQL
Education
Baker University
Bachelor of Business Administration (B.B.A.)
Winnetonka
Blue Cross and Blue Shield of Kansas City August 2013 - Present
Blue Cross and Blue Shield of Kansas City May 2011 - August 2013
Blue Cross Blue Shield of Kansas City November 2008 - May 2011
Blue Cross and Blue Shield of Kansas City April 2005 - November 2008
KAMMCO/Medical Service Corporation, Wichita, KS February 2004 - February 2005
Skills
Customer Service, HIPAA, Document Management, Insurance, Health Care Reform, EDI, Healthcare, Microsoft Excel, Microsoft Office, Microsoft Word, Windows, Health Insurance, Claim, Call Center, Software Documentation, Coaching, Quality Assurance, Training, Management, SharePoint, Team Building
Education
North Central KS Technical College 1999 — 2000
Business Management
Fort Hays State University 1994 — 1995
Criminal Justice
Blue Cross and Blue Shield of Kansas City June 2008 - Present
Blue Cross and Blue Shield of Kansas City December 2006 - June 2008
Education
Fort Hays State University 1998 — 2003
Blue Cross and Blue Shield of Kansas City June 2010 - Present
Sprint Nextel May 2002 - February 2010
IBM Global Services 2004 - 2005
Skills
Visio, Business Analysis, PMP, Unix, Software Documentation, Vendor Management, Data Warehousing, Requirements Analysis, Integration, SDLC, Data Analysis, PMO, SharePoint, Requirements Gathering, Software Project...
Education
Columbia College
BA, Business / Finance and Psychology
Blue Cross and Blue Shield of Kansas CIt August 2013 - Present
Blue Cross and Blue Shield of Kansas City July 2011 - August 2013
Blue Cross and Blue Shield of Kansas City September 2000 - September 2011
Blue Cross and Blue Shield of Kansas City March 2003 - January 2009
Skills
Insurance, Process Improvement, Project Management, Healthcare, Strategic Planning, Marketing Communications, HIPAA, Visio, Project Portfolio..., Program Management, Wellness, Analysis, Cross-functional Team..., Leadership, Requirements Gathering
Education
The Johns Hopkins University - Carey Business School 1995 — 2001
M.S., Marketing
Andrews University 1991 — 1995
Bachelor of Arts (B.A.), English Language and Literature, General
Blue Cross and Blue Shield of Kansas City June 2012 - Present
Blue Cross and Blue Shield of Kansas City May 2007 - June 2012
Blue Cross and Blue Shield December 2004 - May 2007
American Academy of Family Physicians January 2001 - November 2004
American Academy of Family Physicians January 1999 - January 2001
American Academy of Family Physicians June 1997 - January 1999
KEYS Youth Services January 1996 - June 1996
Skills
Writing, Event Management, Newsletters, Press Releases, Public Relations, Healthcare, Event Planning, Nonprofits, Public Speaking, Media Relations, Management, Marketing Communications, Analysis, SharePoint, Publications, Email Marketing, Leadership, Fundraising, Policy, Project Planning, Editing, Internal Communications, Strategic Communications, Social Media Marketing, Advertising, Marketing, Marketing Strategy, Software Documentation, Corporate Communications, Cross-functional Team..., Strategic Planning, Social Media, Integrated Marketing, Crisis Communications, Copywriting
Education
Baker University 2006 — 2008
Masters of Science in Management (MSM), Business Administration and Management, General
The University of Kansas 1991 — 1995
BA, Juvenile Justice / Liberal Arts
American School in London 1988 — 1991
Perfect Output. LLC March 2006 - January 2013
Blue Cross and Blue Shield of Kansas City January 1975 - April 2004
Skills
Process Improvement, Program Management, Access, Microsoft Excel, Microsoft Word, Visio, Asset Managment, Document Management, Project Management, Vendor Management
Education
George Mason University 1966 — 1970
ProCaps Laboratories Office ManagerHelp-U-Sell Smart Choice Real EstateFebruary 2004 - April 2005
Wal-Mart September 1999 - July 2003
Government Employees Health Association July 1989 - June 1999
Blue Cross and Blue Shield of Kansas City May 1986 - June 1989
Blue Cross & Blue Shield of Nebraska November 1970 - August 1984
Education
Bellevue University
Blue Cross and Blue Shield of Kansas City May 2009 - September 2014
Blue Cross and Blue Shield of Kansas City 1995 - May 2009
Blue Cross and Blue Shield of Kansas City 1991 - 1995
Blue Cross and Blue Shield Association 1989 - 1991
Michael Reese Health Plan 1986 - 1989
Blue Cross and Blue Shield Association 1979 - 1986
Skills
Strategic Planning, Health Insurance, Insurance, Executive Management, Leadership, Product Development, Medicare, Management, HIPAA, Process Improvement, Healthcare, Contract Negotiation, Mergers & Acquisitions, Team Building, Strategy, Budgets, Mergers, Board of Directors, Corporate Governance, Business Development, Strategic Vision, Investment Management, Investment Evaluation, Financial Assessment, Financial Management, Operational Efficiency, Operational Improvement, Operational Strategy, Business Transformation, Client Relationship..., Startup Development, Turnaround Initiatives, Growth Strategies, Board Relations, Investor Relations, Divestitures, Change Management, Shareholder Value, Financial Analysis
Education
Northwestern University - Kellogg School of Management 1979 — 1983
Graduate work, Health Care Adminstration
Duke University - Fuqua School of Business
Benedictine University 1971 — 1975
St. Olaf College August 2015 - Present
Walker Art Center August 2004 - July 2015
IntraHealth International August 2002 - July 2004
Colorado State University August 1999 - May 2002
Kansas State University August 1997 - May 1999
Daniels Publishing January 1997 - July 1997
Blue Cross and Blue Shield of Kansas City June 1996 - December 1996
Skills
Museums, Annual Giving, Arts Administration, Grant Writing, Fundraising, Nonprofits, Stewardship, Corporate Communications, Creative Writing, Advisory Boards, Project Management
Education
Colorado State University 1999 — 2002
M.F.A., Creative Writing
Kansas State University 1997 — 1999
M.A., English
Creighton University 1992 — 1996
B.A., English
Blue Cross and Blue Shield of Kansas City August 2011 - Present
BE CREATIVE (marketing consulting firm) May 1999 - Present
Children's Mercy Hospital October 2008 - August 2011
Harrah's Entertainment February 2005 - March 2008
The New York Times August 1999 - February 2005
Time Inc. June 1998 - August 1999
Frito Lay August 1994 - June 1998
Mobil Oil 1989 - 1992
Skills
Strategy, Marketing Strategy, Leadership, Social Media Marketing, Media Relations, Strategic Partnerships, Marketing, Brand Management, Direct Marketing, Advertising, Public Relations, Management, Positioning
Education
Duke University - The Fuqua School of Business 1992 — 1994
MBA
University of Pennsylvania 1985 — 1989
BA
Blue Cross and Blue Shield of Kansas City July 2014 - Present
MetLife October 2013 - July 2014
Metropolitan Life Insurance Company April 2010 - October 2013
MetLife July 2007 - April 2010
The Hartford 2005 - 2007
Skills
Underwriting, Insurance, Group Benefits, Dental, Disability Insurance, Claims, Claims Management, Workers Compensation, Risk, Compliance, Strategic Planning, Risk Analysis, Microsoft Office, Employee Benefits, Claim, Customer Service, Leadership, Risk Management, General Insurance, Financial Risk, Brokers, Life Insurance, Reinsurance, Liability, Dentistry, Commercial Insurance, Casualty
Education
MidAmerica Nazarene University 2010 — 2012
MBA, Business Administration
Friends University 2008 — 2010
BA, Buisness Management
Methodist Dallas Medical Center November 2013 - April 2014
Aramark/Baylor Scott and White Health April 2006 - November 2013
Community Blood Center July 2004 - October 2005
Alpha Point Associates June 2003 - July 2004
Citi January 2002 - June 2003
Blue Cross and Blue Shield of Kansas City October 1995 - December 2001
Kemper Service Company April 1993 - October 1995
Kingswood Manor April 1991 - March 1993
Carondelet Manor February 1989 - April 1991
George H Nettleton Home – Kansas City, MO August 1986 - February 1989
Skills
Team Building, Process Improvement, Customer Service, Employee Relations, Operations Management, Training, Healthcare, Budgets, Leadership, Leadership Development, Supervisory Skills, Team Leadership, Food Safety, Food Service Operations, Workplace Safety, Customer Satisfaction, Sanitation, Food Service Sanitation, Hazardous Waste..., Menu Development, OSHA, Cooking
Education
Metropolitan Community College-Penn Valley 1979 — 1980
No Degree, Hotel, Motel, and Restaurant Management, N/A
Blue Cross and Blue Shield of Kansas City September 2013 - Present
BCBSKC January 2000 - September 2013
Skills
Vendor Management, Customer Relations, Insurance, Customer Service, Strategic Planning, Health Insurance, Project Management, Marketing Management, Account Management, Account Reconciliation, Financial Analysis, Financial Reporting, Health Savings Accounts, Process Improvement, Analysis, Business Analysis, Employee Benefits, Leadership, Management, Sales, Team Building
Education
Missouri State University 1994 — 1999
BS, Marketing Management
Blue Cross and Blue Shield of Kansas City October 2011 - Present
Ultimate Escapes Destination Club August 2004 - December 2010
Tanner and Haley Destination Club August 2005 - January 2007
BCD Travel August 2001 - August 2004
Pro-Staf January 2001 - November 2001
Dairy Farmers of America July 2000 - January 2001
Travel and Transport April 1998 - July 2000
Heartland Health Systems November 1996 - April 1998
Skills
Time Management, Customer Service, Hotels, Tourism, Event Planning, Event Management, Management, Negotiation, Project Planning, Access, Human Resources
Education
Missouri Western State University 1990 — 1995
Nursing/Biology
Cotter School of Travel and Tourism 1990 — 1991
Certificate, Travel and Tourism
Blue Cross and Blue Shield of Kansas City April 2014 - Present
Blue Cross Blue Shield of Kansas City November 2009 - April 2014
Sprint Nextel June 2006 - March 2009
Sprint April 2004 - June 2006
Sprint August 1999 - April 2004
Sprint PCS July 1998 - August 1999
AT&T 1991 - 1998
Skills
Process Improvement, Customer Service, Strategic Planning, Project Management, Visio, Data Analysis, Quality Assurance, Management, Vendor Management, Training, Access, Leadership, Budgets
Education
Johnson County Junior College
Baker University
MBA
University of Missouri-Columbia
BSBA
Blue Cross and Blue Shield of Kansas City January 2014 - Present
Plexus Worldwide, Inc. November 2013 - Present
Saint Luke's Health System 2010 - January 2014
Kennebec Valley Community College January 2009 - January 2014
Sisters of Charity of Leavenworth Health System January 2008 - January 2010
Childrens Mercy Hospital and Clinics January 2005 - January 2008
Research Medical Center June 2003 - December 2005
SPRINT NEXTEL CORPORATION January 1999 - January 2003
Skills
Healthcare Information..., EMR, Cerner, Informatics, HL7, EHR, Epic Systems, Hospitals, Centricity, Healthcare, Healthcare Management, Nursing, Meditech, HIPAA, Process Improvement, PACS, Radiology, CPOE, Project Management, Healthcare Consulting, Patient Safety, Medical Imaging, Inpatient, RIS, Software Implementation, Medicare, Medical Terminology, Healthcare Industry, X-ray, Medical Devices, Digital Imaging, Physician Relations, Microsoft Office, Customer Service, Cpr Certified, Quality Improvement, Pediatrics, Data Analysis, Clinical Research, Clinical Development
Education
Ashford University 2007 — 2008
M.B.A, Organizational Leadership
University of Missouri-Kansas City 1996 — 1999
BA, Education
George Washington University
Project Management Certification, Project Management
Blue Cross and Blue Shield of Kansas City January 2014 - Present
Blue Cross and Blue Shield of Kansas City September 2012 - December 2013
Blue Cross and Blue Shield of Kansas City February 2008 - August 2012
Skills
Insurance, Auditing, Vendor Management, Financial Risk, IT Audit, Financial Reporting, Sarbanes-Oxley Act, Internal Audit, Accounting, Process Improvement, Enterprise Risk..., Risk Management, Internal Controls, Risk Assessment, Financial Analysis, Business Process..., Sarbanes-Oxley, SAS70, Business Process, Finance, External Audit, US GAAP, Information Technology, Business Analysis, PeopleSoft, Analysis, Financial Audits, Assurance, COSO
Education
University of Missouri-Saint Louis 1993 — 1995
BSBA, Accounting
Missouri State University 1991 — 1992
Blue Cross and Blue Shield of Kansas City January 2006 - Present
Blue Cross and Blue Shield of Kansas City February 2002 - January 2006
Blue Cross and Blue Shield of Kansas City November 1998 - February 2002
Blue Cross and Blue Shield of Kansas City January 1996 - November 1998
Skills
Employee Benefits, Human Resources, HRIS, 401k, Compliance, HIPAA, FMLA, Benefits Administration, PeopleSoft, Deferred Compensation, Onboarding, Job Descriptions, Disability Insurance, ERISA, New Hire Orientations, HR Policies, Health Insurance, Employee Relations, Workforce Planning, Employee Wellness, Succession Planning, Affirmative Action, Executive Pay, Employee Handbooks, Personnel Management, Employee Engagement, College Recruiting, Employment Law, Applicant Tracking..., Health Care Reform, Performance Management, Talent Acquisition, EEO, Talent Management, Health Savings Accounts, Vendor Management, Payroll, Open Enrollment, COBRA, Organizational..., Workers Compensation, Career Development
Education
Longview Community College
AAS, Human Resources
CareCentrix July 2010 - Present
Boilermakers National Funds July 2009 - July 2010
The EPOCH Group, L.C. February 2006 - July 2010
Blue Cross and Blue Shield of Kansas City May 2001 - February 2006
Kaiser Foundation Health Plan of Kansas City, Inc. October 1998 - May 2001
Education
Lincoln University (MO) 1986 — 1990
BS, Journalism
Blue Cross and Blue Shield of Kansas City July 2013 - Present
Darden August 2012 - October 2013
John Knox Village July 2010 - July 2011
Outback Steakhouse August 2008 - June 2010
Jose Peppers Border Grill and Cantina August 2006 - June 2008
Skills
Customer Service, Restaurants, Food & Beverage, Bartending, Catering, Restaurant Management, Hospitality, Food, Time Management, ServSafe, Food Service, Cooking, Menu Development, Food Safety, Fine Dining, Hospitality Management, Labor Control, Event Planning, Food Preparation, Management
Education
Longview Community College 2010 — 2011
Hospitality Administration/Management
Blue Cross and Blue Shield of Kansas City August 2010 - Present
Olathe School District August 2000 - Present
Skills
Classroom, Educational Technology, PowerPoint, Curriculum Development
Education
Webster University 1987 — 1989
MAT, Education
Kansas State University 1982 — 1986
BS in Teaching
St. Luke's Hospice August 2012 - June 2014
Lanai City, Hawaii & Riyadh, Saudi Arabia 2005 - 2012
Society of Certified Senior Advisors May 2002 - March 2010
LTCI Partners, LLC January 2002 - February 2005
Transamerican Occidental 1996 - 2001
Hospice Care of Mid-America 1993 - 1996
Blue Cross and Blue Shield of Kansas City 1988 - 1992
Prime Health (HMO) 1982 - 1988
Skills
Sales, Healthcare Management, Healthcare, Public Speaking, Long-term Care, Hospitals, Higher Education, Coaching, Nonprofits, Training
Education
Baker University 1990 — 1991
Master's of Science, Management
Southern Illinois University, Carbondale 1970 — 1972
BS, Education
Baker University, Baldwin City, Kansas 1968 — 1970
Transferred to Southern Illinois University, Carbondale, IL
AIG September 2014 - Present
Blue Cross and Blue Shield of Kansas City May 2012 - May 2014
Collective Brands Inc. February 2011 - January 2012
Wichita Area Technical College March 2008 - February 2011
Emprise Bank November 2005 - March 2008
Schneider Electric January 1997 - March 2002
Whittman-Hart February 1995 - January 1997
Skills
Program Management, Project Management, Stakeholder Management, Stakeholder Engagement, Vendor Management, Business Analysis, Process Improvement, Change Management, Consensus Building, Healthcare, MS Project, Management, ERP, Leadership, IT Management, Business Intelligence, Banking, Higher Education, Data Migration, SharePoint, Quantitative Research, Program Facilitation, Microsoft Project, Visio
Education
Eastern Michigan University
Master's Degree
Indian Institute of Management, Ahmedabad
MBA
Indian Institute of Technology, Kharagpur
B.Sc(Hons)
Blue Cross and Blue Shield of Kansas City April 1997 - Present
Education
Avila University 2000 — 2002
Master of Business Administration (M.B.A.)
Michigan State University 1984 — 1989
Bachelor of Arts (BA), Accounting
Blue Cross and Blue Shield of Kansas City April 2014 - Present
Deloitte September 2011 - Present
Zions Bank June 2011 - August 2011
Phusion Pointe February 2009 - September 2010
One Connect IP February 2008 - February 2009
APX Alarm Security Solutions Inc. April 2005 - September 2007
Office of Naval Intelligence May 2006 - August 2006
Skills
Security+, CCNA, Access, Windows, Active Directory, Security, Operating Systems, Visio, Windows 7, Networking, Servers, Troubleshooting, Network Administration, Cisco Technologies, HTML, Team Leadership, Business Intelligence, Firewalls, VMware, Databases, OS X, Windows Server, SQL, VoIP, Switches, Disaster Recovery, SDLC, Business Analysis, Network Security, Virtualization, Routers, QoS, Linux, Computer Hardware, Information Security
Education
University of Utah - David Eccles School of Business 2010 — 2011
Masters Degree, Information Systems
Brigham Young University - Idaho 2001 — 2007
Bachelors, Computer Information Technology
Blue Cross and Blue Shield of Kansas City May 2015 - Present
Blue Cross Blue Shield of Kansas City April 2010 - April 2015
Government Employees Health Association January 1996 - August 2009
Government Employees Hospital Association January 1994 - January 1996
Government Employees Hospital Association January 1986 - January 1994
Skills
Project Management, Software Development, SDLC, Visio, Business Process, PMO, Vendor Management, Business Analysis, Requirements Gathering, Software Documentation, PMP, Integration, Process Improvement, Management, SharePoint, Requirements Management, Resource Management, Data Warehousing, Requirements Analysis, Project Portfolio..., Systems Analysis, IT Strategy, Enterprise Architecture, MS Project, Team Leadership, Program Management, Software Project..., Disaster Recovery, Business Requirements, Access, Health Information..., Cross Functional Team..., Strategic Planning, Software Product..., Software Solutions, Business Process..., ITIL, User Acceptance Testing, Business Intelligence, Agile Project Management, IT Management, Governance, Problem Solving, Implementation..., Certified Scrum Master...
Education
Keller Graduate School of Management of DeVry University 1995 — 1997
Masters, Project Management
Missouri State University 1982 — 1986
BS, Computer Information Systems
Raytown High School 1980 — 1982
Blue Cross and Blue Shield of Kansas City January 2012 - Present
Sunflower Health Care, Inc. March 2010 - July 2011
Wyeth Pharmaceuticals 2001 - 2009
Skills
Pharmaceutical Sales, Urology, Cardiology, OB/GYN, Rheumatology, Gastroenterology, Neurology, Endocrinology, Pharmaceutical Industry, Pulmonology, Managed Care, Oncology
Education
University of Kansas 1997 — 1999
Master of Science (M.S.), Dietetics/Dietitian
Kansas State University
Bachelor of Science (BS), Dietetics/Dietitian
Rannug, Inc. PS AdminUMB Bank2015 - 2015
Accenture 2013 - 2014
Blue Cross and Blue Shield of Kansas City 2008 - 2009
Skills
Entertainment, Film, Film Production, Video Production, Social Media, Television, Public Speaking, Feature Films
Education
Georgia Institute of Technology 1990 — 1996
Bachelor's degree, Mechanical Engineering
Pine View 1986 — 1990
High School Diploma
GEHA March 2015 - Present
GEHA December 2011 - Present
GEHA April 1998 - December 2011
Blue Cross and Blue Shield of Kansas City July 1984 - April 1998
Hallmark Cards June 1981 - July 1984
Michigan State University September 1979 - June 1981
Education
Michigan State University 1979 — 1981
Master's Degree, Applied Mathematics
Lake Superior State University 1975 — 1979
Bachelor's Degree, Mathematics
BlueCross BlueShield of Kansas City January 2012 - January 2015
Blue Cross and Blue Shield of Kansas City May 2008 - January 2012
Kansas Governmental Ethics Commission April 2008 - September 2008
Blue Cross and Blue Shield of Kansas February 2004 - July 2006
Blue Cross and Blue Shield of Kansas June 1985 - February 2004
St. Joseph Hospital 1977 - 1982
Skills
Law Department..., Corporate Governance, Legal Compliance, Employee Benefits, HIPAA Privacy, ERISA, Employment Law, Health Insurance, Health Law, Mergers & Acquisitions, Litigation Management, Business Transactions, Corporate Law, Commercial Litigation, Healthcare, Leadership, Insurance Law, Legal Assistance, Mediation, Licensing, Litigation, Consumer Law, Arbitration, Board of Directors
Education
Washburn University School of Law 1982 — 1985
J.D.
Kansas State University 1969 — 1971
B.S., Humanities
Neosho County Community College 1967 — 1969
A.A.
Blue Cross and Blue Shield of Kansas City October 2002 - Present
Hallmark Cards August 1997 - September 2001
Neiman Marcus 1993 - August 1997
Neiman Marcus January 1987 - 1993
Skills
Analysis, Integration, Program Management, Project Portfolio..., Visio, Change Management, Business Process..., Project Management, Project Planning, Process Improvement, PMP, PMO
Education
Kansas State University 1982 — 1986
BSIE, Industrial Engineering
TriSource Health Care 1989 - 1997
Blue Cross and Blue Shield of Kansas City 1994 - 1996
Skills
Microsoft Word, Photoshop, PowerPoint, Outlook, Negotiation, Windows, Teaching, Editing, Public Speaking, Budgets, English, Microsoft Office, Social Media, Research, Microsoft Excel, Teamwork, Strategic Planning
Education
Missouri State University 1961 — 1966
BS in Ed, Poly Sci, English, History
Blue Cross and Blue Shield of Kansas City January 2014 - Present
Blue Cross Blue Shield of Kansas City August 2011 - December 2013
Borders 2008 - 2010
Kansas Legislative Research Department January 2008 - August 2008
Skills
Policy, Analysis, Training, Research, Microsoft Office, Microsoft Excel, Statistics, PowerPoint, Legislation, R, Public Speaking, Editing
Education
University of Kansas 2008 — 2010
M.A., Political Science
Baker University 2002 — 2007
Bachelor's degree, Political Science and Government
Blue Cross and Blue Shield of Kansas City April 2015 - Present
Skills
Coaching, Human Resources, Career Counseling, Onboarding, Employee Relations, Management, Training, Employee Training, Team Building, Applicant Tracking..., Organizational..., Employee Benefits, HRIS, Public Speaking, Recruiting, Strategic Planning, Leadership, Talent Acquisition, Leadership Development, Workforce Planning, Customer Service
Education
Baker University
Masters of Science, Management
Northwest Missouri State University
Bachelor of Science (BS), Mass Communication/Media Studies
St. Joseph Medical Center June 2013 - January 2015
Lee's Summit Medical Center September 2003 - March 2013
Research Medical Center June 1993 - September 2003
Blue Cross and Blue Shield of Kansas City 1989 - June 1993
Skills
Patient Safety, Healthcare Management, Nursing, Healthcare, HIPAA, Critical Care, Joint Commission..., Medical Record Review, Claims Management, Risk Management, Risk Assessment, Risk Analysis, Peer Reviews, Mediation, Grievance Resolution, Core Measures, Risk Based Audits, Revenue Integrity..., Charge Capture, Charge Master, Regulatory Guidelines, Inpatient, Meditech, Hospitals, Healthcare Information..., EMR, Medical Records, JCAHO, Fine Art, Cerner, Informatics, EHR, Healthcare Consulting, CPOE, Clinical Research, Grievances, Acute Care, Physician Relations, Revenue Cycle, Quality Improvement, Physicians, Process Improvement, Negotiation
Education
Avila University 1982 — 1985
BSN, Nursing
Blue Cross and Blue Shield of Kansas City April 1998 - Present
Lee Jeans April 1993 - August 1996
Education
Baker University 2002 — 2006
BS in Business Management, Business Administration, Management and Operations
Blue Cross and Blue Shield of Kansas City DB2 LUW Advanced Support AnalystIBMApril 2000 - June 2015
Quintiles Transnational Inc. March 1993 - April 2000
Skills
AIX, IT Service Management, SQL, DB2, Unix, Linux, Databases, High Availability, Unix Shell Scripting, Disaster Recovery, Data Modeling, Database Administration, Shell Scripting, Data Warehousing, Performance Tuning, Data Migration, PL/SQL, Database Design, ETL, Integration, Perl, SQL Tuning, Operating Systems, Data Warehouse..., Microsoft SQL Server, Replication, Requirements Analysis, SDLC, Software Development, Solaris
Education
DeVry University-Missouri
BS
Blue Cross and Blue Shield of Kansas City June 2014 - Present
Summit Marketing February 2013 - June 2014
DMG Consulting January 2008 - August 2013
The Frontiers School 2012 - 2012
Helzberg Diamonds February 2006 - July 2008
DMG Consulting March 2003 - February 2006
Havens Steel Company November 1998 - February 2003
Self-Employed July 1997 - October 1998
Security Benefit June 1992 - June 1997
Highland Community College August 1992 - December 1996
Skills
Microsoft SQL Server, Databases, SQL, Crystal Reports, DB2, Visual Basic, JavaScript, VB.NET, Access, ETL, Software Documentation, ASP, VBScript, Business Analysis, HTML, Web Applications, Web Development, Testing, VBA, COBOL, IBM iSeries, Test Planning, Requirements Gathering, Data Warehousing, CICS, Technical Support, .NET, Troubleshooting, FTP, Process Improvement, Training, RPG, Visio, Programming, VSS, C#, DTS, Security, Management, Requirements Analysis, Stored Procedures, Mainframe, Oracle, Software Design, Analysis, Relational Databases, Windows, Software Development
Education
Kansas State University
Bachelor's degree, Information Technology
Northwest Missouri State University
Master's degree, Information Technology
Blue Cross and Blue Shield of Kansas City April 2015 - Present
Cerner Corporation August 2012 - September 2014
Assurant Employee Benefits January 2006 - March 2012
Coventry Health Care, an Aetna Company September 2004 - November 2005
Health Midwest Comprehensive Care April 1998 - July 2004
Blue Cross and Blue Shield of Kansas City July 1984 - April 1997
Skills
Leadership, Project Management, Team Building, Provider Data Base..., Health Insurance Claims..., Health Insurance Claims..., Disability Claims..., Customer Service, Employee Benefits, Training, Medicare, Claim, Microsoft Excel, Access, Insurance, Communication, Healthcare
Education
Cypress College
Associate of Arts (A.A.), English Language and Literature/Letters
Cypress College
Associate's Degree, English Language and Literature, General
WageWorks May 2012 - Present
Harte-Hanks, Inc. July 2011 - May 2012
Blue Cross and Blue Shield of Kansas City November 1995 - April 2011
Skills
Account Management, Customer Service, Management, New Business Development, Sales, Salesforce.com, Leadership, Process Improvement, Insurance, CRM, Call Centers
Education
Baker University 1991 — 1995
Bachelor's degree, History and Political Science
Blue Cross and Blue Shield of Kansas City October 1993 - Present
UnitedHealthcare August 2003 - May 2006
Education
Missouri Western State University
Coventry Health Care 2004 - Present
Mid America Health 1999 - 2002
Blue Cross and Blue Shield of Kansas City 1987 - 1999
Education
Lincoln University in Missouri 1982 — 1986
Electromechanical Engineering
MModal Major Account RepresentativeOld American IncMarch 1985 - March 1986
Blue Cross and Blue Shield of Kansas City January 1981 - January 1986
Countywide Home Mortgage January 1980 - January 1981
john hancock life January 1980 - January 1981
AMC Theatres August 1972 - March 1975
Skills
Training, Healthcare, Process Improvement, Team Building
Education
College of the Ozarks 1987 — 1992
Bachelor’s Degree, Psychology and Sociology
Black Hills State University 1978 — 1980
Architectural Drafting and Architectural CAD/CADD
The Air University United States Air Force 1976 — 1980
Missile Systems Analyst Specialist, AGM-69A
University of Illinois at Urbana-Champaign 1977 — 1977
Theology/Theological Studies
The University of Kansas 1975 — 1976
Undergradurate, Philosophy/Astronomy
Army Reserve Officers' Training Corps (ROTC, AROTC) 1968 — 1971
Blue Cross and Blue Shield of Kansas City November 2012 - Present
Blue Cross and Blue Shield of Kansas City November 2010 - November 2012
Blue Cross and Blue Shield of Kansas City September 2009 - November 2010
Blue Cross and Blue Shield of Kansas City November 2007 - September 2009
Skills
Microsoft: Word, Excel,..., MS Sharepoint, Business Objects..., Crystal Reporting, MicroStrategy, ICD-9/CPT, Data Trend Analysis
Education
Keller Graduate School of Management of DeVry University 2011 — 2013
Master of Business Administration (M.B.A.)
Keller Graduate School of Management of DeVry University 2009 — 2011
Master of Public Administration (MPA), Health Care Management
DeVry University 2001 — 2005
Bachelor's Degree, Computer Information Systems
Blue Cross and Blue Shield of Kansas City July 1984 - Present
Education
Kansas State University