Blue Cross Blue Shield United of Wisconsin
Industry: Company
DescriptionHeadquarters: Indianapolis, IN Founded: 1939 Parent organizations: Anthem, Crossroads Acquisition Corp Subsidiaries: Compcare Health Services Insurance Corp, Claim Management Services Inc
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Blue Cross Blue Shield United of Wisconsin Employees
Susan K DiFabio Consulting LLC May 2010 - Present
TUSC November 2009 - March 2010
TUSC 1993 - November 2009
PRC Engineering Systems 1989 - 1993
Thomas Laguban and Associates 1984 - 1988
Blue Cross Blue Shield United of Wisconsin 1979 - 1983
Various school systems 1975 - 1979
Skills
Leadership, Agile Methodologies, Scrum, Software Project..., SDLC, Business Analysis, Agile Project Management, Requirements Analysis, Database Design, Oracle, SQL, Unix, Project Planning, Software Quality..., Management, Web Services, Business Intelligence
Education
Ball State University
MA, Special Education
Ball State University
BS, Special Education and Psychology
Independent Care Health Plan September 2011 - Present
Columbia St. Mary's, Inc. March 2003 - June 2011
Blue Cross Blue Shield United of Wisconsin 1999 - 2001
Skills
Provider Relations, Managed Care, Medicaid, Medicare, Healthcare, Training, Hospitals, Health Insurance, Network Development, Revenue Cycle, Healthcare Management, PPO, HIPAA, Physicians, Insurance, Physician Relations, HMO, Claim, Credentialing, Utilization Management, Strategic Planning, Team Building, Medicaid Managed Care, Home Care, Mental Health, Healthcare Industry, Healthcare Consulting, Healthcare Information..., EHR, Health Policy, Quality Improvement
Education
Cardinal Stritch University 1992 — 1995
MBA
University of Wisconsin - Milwaukee 1970 — 1975
BFA, Fine Arts
Foundations Preschool of Washtenaw County-Ypsilanti Classroom January 2015 - Present
Foundations Preschool of Washtenaw County March 2010 - Present
Rodan+Fields Dermatologists February 2010 - Present
Eastern Washtenaw Multicultural Academy August 2008 - March 2010
Saint Francis of Assisi School August 2001 - August 2006
ProMedica Health System July 1996 - August 1999
Blue Cross Blue Shield United of Wisconsin December 1991 - January 1996
Skills
Social Media, Event Planning, Customer Service, Public Speaking, Team Building, Curriculum Design, Coaching, Fundraising, Social Networking, Healthcare, Curriculum Development, Beauty Industry, Classroom, Teaching, Workshop Facilitation, Classroom Management, Elementary Education, Literacy, Tutoring, Early Childhood..., Behavior Management, Lesson Planning, Childcare, Mathematics Education, Teaching Reading, Differentiated..., Child Development, Academic Tutoring, Curriculum Mapping, Language Arts, Social Studies, Teaching Writing, Learning Disabilities, Leadership, Nonprofits, Research, Community Outreach
Education
Lesley University 1999 — 2001
Master of Education (MEd), Early Childhood Education and Teaching
Eastern Michigan University 1990 — 1993
Master of Business Administration (MBA), Internal Auditing
University of Michigan 1986 — 1990
Bachelor of Arts (BA), Political Science and Government
Cloud Peak Energy May 2011 - August 2013
American College of Cardiology June 2005 - May 2011
American Trucking Associations May 2004 - June 2005
California State Senate August 2001 - September 2003
The Leadership Institute August 1999 - August 2001
Blue Cross Blue Shield United of Wisconsin September 1997 - May 1999
Skills
Government Relations, Grassroots Organizing, Community Relations, Public Relations, Government Liaison, Lobbying, Public Affairs, Politics, Community Development, Legislative Policy, Social Media, Community Outreach, Recruiting, Press Releases, Fundraising, Public Speaking, Nonprofits, Volunteer Management, Legislation, Corporate Communications, Corporate Social..., Political Communication, Strategic Communications, Management, Message Development, Training, Policy, Media Relations, Publicity, Legislative Relations, Public Policy, Grassroots Lobbying, Policy Analysis, Event Planning, Event Management, Internal Communications, Social Media Marketing, Program Management, Grant Writing, Government, Speech Writing, Reputation Management, Spokesperson, Crisis Communications, Publications, Editing, Coalitions, Research, Strategy, Political Campaigns
Education
University of Southern California 2014 — 2015
Master's Degree
Marquette University 1997 — 1999
BA
Palomar College 1995 — 1997
Hewlett-Packard August 2015 - Present
EPIC Life Insurance January 2015 - March 2015
QBE North America August 2014 - December 2014
State Collection Service, Inc. August 2013 - June 2014
Alliant Energy February 2010 - July 2013
JOHN HANCOCK February 2007 - November 2009
AIG American General January 2003 - December 2006
BLUE CROSS BLUE SHIELD UNITED OF WISCONSIN January 2000 - January 2003
WISCONSIN HEALTH ORGANIZATION/HUMANA January 1992 - January 2000
Skills
Customer Relations, Call Center, Budgeting, Customer Service, Hiring, Operations Management, Process Improvement, Performance Management, Compliance, Leadership, Analysis, Budgets, Call Centers, Project Planning, Management
Education
Milwaukee Area Technical College 2004 — 2011
Associates, Business Management
Common Ground Health Care Cooperative May 2015 - Present
Independent Care Health Plan June 2006 - May 2015
Anthem Blue Cross Blue Shield June 2004 - June 2006
Blue Cross Blue Shield United of Wisconsin April 2003 - June 2004
United Wisconsin Group January 2000 - April 2003
Blue Cross Blue Shield United of Wisconsin June 1982 - January 2000
Skills
Project Management, Sales, Training, Management, Labor Relations, Government Liason, Health Insurance, Claim, Customer Service, Medicaid, Medicare, Managed Care, Provider Relations, Insurance, Process Improvement, Team Building, Strategic Planning, Program Management, Leadership, Disability Insurance
Education
Milwaukee Area Technical College 1980 — 1986
Business Administration
Disney Institute Orlando Florida
Customer Service
Resurgent Capital Services March 2008 - Present
Resurgent Capital Services January 2005 - March 2008
Resurgent Capital Services January 2000 - January 2005
Resurgent Capital Services January 1998 - January 2000
Independent Consultant December 1996 - March 1998
Blue Cross Blue Shield United of Wisconsin February 1995 - December 1996
Skills
Process Improvement, Business Analysis, SharePoint, Business Intelligence, SDLC, Agile Project Management, IT Management, Agile Application..., Corporate Finance, Microsoft SQL Server, Visio, Project Management, Enterprise Architecture, Vendor Management, Business Process..., Data Warehousing, Portfolio Management, SQL, Software Development, Agile Methodologies, IT Strategy, Risk Management, Database Design, Project Portfolio..., Analytics, Business Process, Integration
Education
Miami University 2010 — 2012
Master of Business Administration (M.B.A.), Finance
University of Cincinnati 1989 — 1994
Bachelor’s Degree, Economics
Independent Contractor November 2009 - Present
Compuware Corporation March 1991 - November 2009
US Bank October 1981 - November 1988
Blue Cross Blue Shield United of Wisconsin May 1979 - October 1981
Abbott Laboratories 1969 - 1979
Culligan, Inc. 1964 - 1969
Skills
Systems Analysis, Business Analysis, Databases, Requirements Analysis, User Acceptance Testing, Requirements Gathering, Data Warehousing, Manual Testing, SDLC, Business Requirements, Dimensional Modeling, Data Analysis, SQL Server, Business Process Design, Analysis, Business Process, Functional..., Business Process..., SQL, Crystal Reports, PL/SQL, Requirements Management, ETL, Data Modeling, Access, Solution Architecture, SharePoint, Visio, Software Project..., Enterprise Software, Enterprise Architecture, Agile Methodologies, Integration, Software Documentation, PMP, IT Strategy, Agile Project Management, Scrum, Testing, SOA, MS Project
Education
University of Nebraska-Lincoln 1956 — 1963
Bachelor of Science, Business Administration
Froedtert Health January 2011 - Present
HIMSS Health Care Information Systems April 2010 - January 2011
Froedtert Hospital June 2005 - January 2011
Project Management Institute 1999 - 2011
Outsourcing Solutions Inc. 2002 - 2004
Blue Cross Blue Shield United of Wisconsin 1993 - 2002
United Heartland 1994 - 2000
Deloitte & Touche 1989 - 1993
Education
Marquette University 1981 — 1985
B.S., Business Administration - Information Systems
Humana December 2013 - Present
Humana February 2005 - November 2013
Frank F. Haack & Associates January 2004 - February 2005
Blue Cross Blue Shield United of Wisconsin July 1993 - January 2004
Education
Marquette University Law School 1990 — 1993
JD, Law
Marquette University 1984 — 1988
BA, Broadcast Communication
Milwaukee Radio Alliance January 2006 - Present
Milwaukee Radio Alliance 2006 - Present
Menomonee Falls Chamber of Commerce 1997 - Present
Entercom Milwaukee 1997 - 2006
Assurant Health 1991 - 1996
Blue Cross, Blue Shield United of Wisconsin 1981 - 1986
Skills
Advertising, Customer Service, Social Networking, Social Media, Radio, Marketing, Event Planning, Social Media Marketing, Media Planning, Negotiation, Sales, Public Relations, Advertising Sales, New Business Development, Digital Media, Sales Management, Event Management, Public Speaking, Broadcast, Radio Promotions, Online Marketing, Radio Advertising, Media Buying, Facebook, Copywriting, Small Business, Online Advertising, Email Marketing, Digital Marketing
Education
Concordia University-River Forest 1974 — 1978
Social Work
CUNA Mutual Group August 2014 - Present
CUNA Mutual Group May 2012 - August 2014
CUNA Mutual Group September 2010 - May 2012
CUNA Mutual Group June 2006 - September 2010
WPS 2004 - 2006
Blue Cross Blue Shield United of Wisconsin June 1996 - March 2003
Skills
Change Management, Project Management, Instructional Design, Performance Improvement, Needs Analysis, Human Performance, Human Development, Performance Consulting, Change Consulting, Business Analysis, Process Improvement, Process Analysis, Process Identification, Procedure Development, Process Writing, Business Process Mapping, Procedures Documentation, Performance Support..., Knowledge Management, Six Sigma, Organizational..., Training, ADDIE, Captivate, Instructor-led Training, Consulting, Blended Learning, Organizational Learning, Training Delivery, Learning Management..., Organizational..., Workshop Facilitation, Training Facilitation, Employee Training, Organizational Design, E-Learning, Coaching, Leadership, Team Leadership, Analysis, Performance Management, Onboarding, Management, Insurance, Program Management, Strategic Planning
Education
Ashford University 2010 — 2012
Bachelor of Arts (B.A.), Organizational Management
Concordia University-Wisconsin 1998 — 1998
None, Business Communications
University of Wisconsin-Whitewater 1990 — 1993
None, Mathematics / General
Brodhead High School 1986 — 1990
HS Diploma
EACOE