Citizens Property Insurance
Industry: Coverage company
DescriptionCitizens Property Insurance Corporation was created in 2002 from the merger of two other entities to provide both windstorm coverage and general property insurance for home-owners who could not obtain insurance elsewhere. Headquarters: Tallahassee, Florida, United States Revenue: 2.766 billion USD Founded: 2002 Key people: Barry Gilway, President & CEO Subsidiaries: Everglades Re II Ltd., Everglades Re Ltd Type of business: Non-profit organisation
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Citizens Property Insurance Employees
The Reading Garden May 2015 - Present
Citizens Property Insurance Corporation December 2013 - March 2014
Citizens Property Insurance October 2012 - December 2013
Technisource April 2012 - September 2012
Florida A&M University March 2008 - March 2012
Florida A&M University September 2007 - December 2007
Florida A&M University February 2006 - December 2007
Florida A&M University February 2006 - May 2007
Infotech Caribbean Limited September 2003 - December 2005
Skills
Programming - Java,..., Six Sigma DMAIC Yellow..., HTML, Project Management, Software Documentation, Project Planning, Access, Microsoft Office, Recruiting, Analysis, Business Analysis, Microsoft Excel, Databases, Customer Service, Microsoft SQL Server, Research, Strategic Planning, PowerPoint, VB.NET, Budgets, Java, Policy, Training, ASP.NET, Crystal Reports, Windows, Team Leadership, Public Speaking, Management, Troubleshooting, Microsoft Word, Government, Leadership, Information Technology
Education
Florida Agricultural and Mechanical University 2006 — 2007
MBA, Masters in Business Administration
University of the West Indies, St. Augustine Campus 2000 — 2003
Bsc., Computer Science and Management
US Department of Homeland Security November 2014 - Present
Broward County Schools November 2012 - June 2014
Executive Office of the President June 2013 - August 2013
Citizens Property Insurance October 2011 - July 2012
Florida State University Housing June 2010 - June 2011
Skills
Microsoft Office, Automated Purchasing..., Writing, Purchasing, Procurement, Clerical Duties, Phone Etiquette, Adobe, Office Administration, Memos, Public Speaking, Communication Skills, Leadership, Data Entry, Time Management, Clerical Work, Event Planning, Policy Analysis, Communication, Research, Microsoft Excel, Management, Customer Service, Microsoft Word
Education
Florida International University 2012 — 2014
Master of Public Administration (MPA), Public Administration
Florida State University 2008 — 2011
Bachelor of Science, International Affairs, Minor: Sociology
Western High School 2004 — 2008
Citizens Property Insurance March 2006 - Present
The Jacksonville Landing October 2001 - October 2005
Skills
Insurance, Human Resources, Information Technology, Financial Accounting, Claim, General Insurance
Education
Florida State College at Jacksonville 2009 — 2009
Insurance Licensing
University of Phoenix 2004 — 2006
Master in HR Management, Human Resource
Ramington College 2000 — 2004
Bachelor of Operation Management
Citizens Property Insurance Corporation June 2014 - Present
Citizens Property Insurance Corporation December 2012 - June 2014
Citizens Property Insurance June 2007 - December 2012
Citizens Property Insurance June 2007 - June 2011
CatManDo, Inc. June 2006 - June 2007
Poe Financial Group June 2005 - June 2006
State Farm Insurance August 1995 - June 2005
Quabaug Corporation August 1994 - August 1995
Parsley Baldwin Realty August 1993 - August 1994
Zimmer Ziegenfuss November 1991 - August 1993
Skills
Claim, Insurance, Adjustments, Claims Handling, Adjusters, Training, Marketing, Claims Management, Liability, Subrogation, Property Damage, Claim Investigation, Xactimate, Casualty, Customer Service, Property Claims, Leadership, Management, Property & Casualty..., Investigation
Education
Bay City Central High School
Delta College
The Main Street America Group October 2014 - Present
Citizens Property Insurance August 2008 - October 2014
Beeline.com September 2006 - September 2008
PowerSabre Technologies Inc October 2002 - September 2006
Global Consultants Inc 2000 - 2002
Comtech Computers February 1997 - February 2000
NIIT 1995 - 1997
Tulip Computers 1995 - 1995
Skills
Project Management, Risk Management, IT Governance, ITIL, IT Management, SDLC, PMP, Change Management, Agile, Scrum, Application Development, Business Analysis, Quality Assurance, Business Process..., Six Sigma, IT Audit, Software Development, Agile Methodologies, CRM, Project Delivery, Product Management, Management, Project Planning, Requirements Analysis, Leadership, Systems Analysis, Software Documentation, Requirements Gathering, Vendor Management
Education
Project Management Institute
PMP, PMI-ACP
SIES College of Science, Mumbai University 1991 — 1994
Bachelor of Science (B.Sc.), Physics
NIIT(National Institute of Information Technology) 1992 — 1994
Advanced Diploma in Systems Management, Computer Programming
Atomic Energy Central School 1979 — 1989
Citizens Property Insurance August 2007 - Present
Wimberly Claims Service 2005 - 2007
Skills
Subrogation, Claims Management, Liability, Claim, Property & Casualty..., Litigation Management, Insurance Law, Legal Liability, Insurance, Professional Liability, Property Damage, Commercial Insurance, Casualty, Claim Investigation, Workers Compensation, Property Claims, General Insurance, Litigation, Reinsurance, Mediation, Fraud, Liability Analysis, Investigation, Casualty Insurance, Claims Resolution, Claims Handling, Adjusters, Product Liability, Underwriting, Commercial Lines, Financial Risk, Legal Compliance..., Compliance Review Team, Acuity - Legal Billing...
Education
Florida Coastal School of Law 2002 — 2005
Juris Doctorate
University of North Florida 1998 — 2001
Bachelor of Applied Science (B.A.Sc.), Health Administration w/ Public Administration Minor, 4.0 Summa Cum Laude with Honors in the Major
Freddie Mac October 2014 - Present
Citizens Property Insurance April 2012 - September 2014
Verizon March 2011 - April 2012
Frontier Communications January 2011 - February 2011
Verizon July 2008 - December 2010
CS Department, Alabama A&M University September 2006 - April 2008
Fortek software Solutions Pvt Ltd June 2004 - August 2006
Skills
Oracle SOA Suite, Unix Operating Systems, OSB, OWSM, Oracle BPEL, BAM, WSDL, XML Schema, XSD, XQuery, XPath, XSLT, SoapUI, Weblogic, ESB, Oracle E-Business Suite, XML, Middleware, Oracle Fusion Middleware, Solution Architecture, BPEL, JDeveloper, JMS, WebSphere MQ, Java, EAI, SOA, webMethods, Business Process Design, BPMN, WebLogic
Education
Alabama Agricultural and Mechanical University 2006 — 2008
Master's degree, Computer Science
Adhiyamaan college of engineering, Tamilnadu 2000 — 2004
Bachelor of Engineering (BE), Electrical, Electronics and Communications Engineering
Sri Chaitanya Jr College - Vijayawada 1998 — 2000
Intermediate, MPC
Sri Krishna veni talent high school
Citizens Property Insurance Corporation May 2014 - Present
Citizens Property Insurance October 2010 - May 2014
Citizens Property Insurance August 2008 - October 2010
The Della Porta Group Inc September 2007 - August 2008
Listed4Less Realty/First Coast Home Buyers July 2004 - September 2007
NCO Financial Systems January 2004 - September 2005
Cypress Property & Casualty Insurance Company April 2001 - July 2004
AAA Budget Insurance Services Inc December 1997 - April 2001
Skills
Insurance, Account Management, Small Business, People Development, Product Development, Training, Property, Underwriting, Commercial Lines, Human Resources, General Insurance, Umbrella Insurance, Workers Compensation, Liability, Professional Liability, Property Damage, Payroll, Casualty, Customer Service, Employee Benefits, Claim Investigation, Reinsurance, Health Insurance, Homeowners, Recruiting, Claims Handling, Marketing, Coaching, Life Insurance, Inland Marine, D, Accident, Claim, Legal Liability, Property & Casualty..., Team Leadership, Commercial Insurance, Casualty Insurance
Education
Jones College 2000 — 2003
B.A., Business Administration
Indiana University South Bend 1992 — 1994
N/A, Pre Business
Ball State University 1991 — 1992
N/A, Pre Business
Bishop Kenny High School 1987 — 1991
H.S. Diploma, College Prep
Citizens Property Insurance August 2011 - Present
UIS Consulting May 2010 - August 2013
IBM May 2010 - July 2011
Aster Telesolutions Inc January 2007 - April 2010
Fifth Third Bank January 2007 - December 2007
Skills
Java, C++, SQL, Software Development, JavaScript, Tomcat, Java Enterprise Edition, Hibernate, Struts, Spring, Requirements Analysis, JSP, Spring Framework, JDBC, SOA, Unix, WebLogic, Oracle, SDLC
Education
Central Michigan University 2005 — 2007
Master of Business Administration (MBA), Information Technology
Nagarjuna University 2000 — 2004
Bachelor of Technology (B.Tech.), Electronics & Communications Engineering
Citizens Property Insurance Corporation November 2013 - Present
Citizens Property Insurance May 2008 - October 2013
Sears July 2007 - May 2008
Coventry Health Care February 2007 - July 2007
Satyam November 2005 - December 2006
Nokia April 2004 - November 2005
Healthhighway March 2003 - May 2004
NuFront Software Technologies September 2000 - January 2003
Skills
Spring, Java Enterprise Edition, Web Services, Agile Methodologies, Tomcat, Enterprise Architecture, JUnit, Weblogic, Java, Struts, EJB, REST, Hibernate, Guidewire, Guidewire BillingCenter, Guidewire PolicyCenter, Ant, JSP, Oracle SOA Suite, HTML, JBoss Application Server, JMS, JavaScript, jQuery, Ruby on Rails, MySQL, WebSphere Application..., Ruby, J2EE, HTML + CSS, Integrations, Eclipse, IntelliJ IDEA, TOGAF, Scala, Agile, Ontology Development, JBoss, Grails, Android, Alfresco, Liferay, System Architecture, Oracle BPEL, ExtJS, RDF, Play Framework
Education
Andhra University 1998 — 2001
Masters Of Computer Applications, Computer Science
Various February 2005 - Present
American Energy Solutions, Inc. 2009 - 2012
Specialty group, inc 2006 - 2010
Citizens Property Insurance 2008 - 2009
F.A. Richard and associates 2005 - 2006
Wimberly Claims Service 2005 - 2006
Florida Insurance Guaranty Association 2004 - 2005
Skills
Property & Casualty..., Claims Management, Liability, Claim, Legal Liability, Casualty, Commercial Insurance, General Insurance, Property Damage, Commercial Lines, Adjustments, Claim Investigation, Professional Liability, Property Claims, Subrogation, Xactimate, Insurance
Education
Englewood high school
Coastal Insurance Underwriters, Inc December 2013 - Present
Coastal Insurance Underwriters, Inc July 2013 - December 2013
Citizens Property Insurance February 2011 - July 2013
Citizens Property Insurance July 2006 - February 2011
Labrato Insurance & Bonding June 1994 - July 2006
Patterson Becht Insurance Agency April 1987 - June 1994
Insure-All Insurance Agency January 1986 - February 1987
Skills
Underwriting, Insurance, Property & Casualty..., Call Center, Training Delivery, Instructional Design, Technical Presentations, Management, Project Management, Commercial Lines, Call Centers, Claim, Casualty, Commercial Insurance, Training Leadership, General Insurance, Training, E-Learning, ADDIE, Training Needs Analysis, Instructor-led Training, Job Aids, Adult Education, Instructional Technology, Personal Lines Insurance, Liability, Claims Management, Legal Liability, Umbrella Insurance, Workers Compensation, Property Damage, Professional Liability, Homeowners, Inland Marine, Claim Investigation, Property Claims, Excess, Claims Handling, Liability Analysis, Health Insurance, Reinsurance, Claims Resolution, Life Insurance, Brokers, Employment Practices..., Risk Management, Xactimate, D&O, Property, CPCU
Education
Walden University 2012 — 2014
Bachelor's degree in Instructional Design & Technology
University of Phoenix 2010 — 2011
Business
Florida State College at Jacksonville 1990 — 1993
st. augustine high school 1981 — 1985
The Main Street America Group September 2014 - Present
Citizens Property Insurance Corporation June 2014 - September 2014
Citizens Property Insurance June 2012 - June 2014
Citizens Property Insurance May 2007 - June 2012
The Diamond Group, Inc. May 2005 - April 2007
NCS Pearson April 2001 - April 2005
Skills
.NET, SQL, c#, ImageRight, Java, Alfresco, Spring, Agile, Enterprise Content..., JSP, IIS, Tomcat, Perforce, ImageRight WorkFlow..., J2EE, Ephesoft, Visual Basic, Visual C++, Websphere, Object Oriented Design, ASP, RightNow, MS Office Suite, Image Processing, Agile Methodologies, T-SQL, WebSphere, Spring Framework, Java Enterprise Edition, C#, Microsoft SQL Server, SOAP
Education
University of Minnesota-Twin Cities 1998 — 2004
Computer Science
Brown College
Computer Programming
Citizens Property Insurance March 2004 - Present
Girl Scouts of Gateway Council 2013 - 2014
Girl Scouts of Gateway Council 2013 - 2014
Skills
Procedure Creation, PowerPoint, Mentoring, Job Coaching, Underwriting, Team Leadership, Analytical Skills, Communication Skills, Casualty, Property & Casualty..., Insurance, Risk Management
Education
Florida Community College at Jacksonville 1997 — 2011
AA
University of North Carolina at Charlotte 1992 — 1993
470 Claims February 2013 - Present
470 Claims 2013 - 2013
Citizens Property Insurance January 2010 - October 2012
Skills
Liability, Claims Management, Casualty, Commercial Lines, Commercial Insurance, Property Damage, Insurance, General Insurance, Legal Liability, Subrogation, Claim Investigation, Litigation Management, Liability Analysis, Professional Liability, Casualty Insurance, Claims Resolution, Claims Handling
Education
Boston University 1966 — 1968
MBA International Business
Universidad Central de Venezuela 1961 — 1965
Bachelor's degree, Economics
Citizens Property Insurance November 2012 - Present
Hunt, Green & James, PA April 2012 - November 2012
Leigh, James & Associates October 2010 - April 2012
State Attorney's Office- 6th Judicial Circuit August 2007 - October 2010
Skills
Litigation, Family Law, Criminal Law, Legal Research, Civil Litigation, Trials, Courts, Legal Writing, Mediation, Appeals, Trial Practice, Westlaw, Insurance Law, Hearings
Education
University of Florida 2012 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General
Florida Coastal School of Law 2004 — 2007
Juris Doctorate, Law
West Virginia University 2001 — 2004
Bachelor of Science (B.S.), Finance
Marshall University 2000 — 2001
Cabell Midland High School 1996 — 2000
High School
Citizens Property Insurance August 2007 - May 2012
The Home Depot April 2002 - December 2009
The Paxen Group, Inc January 2004 - July 2007
Skills
Call Center, Insurance, Property & Casualty..., Claim, Complaint Management, Customer Satisfaction, Customer Service, Supervisory Experience, Property Claims, Employee Training, Performance Reviews, General Instructor, Work Instructions, Direct Sales, Retail, Retail Sales
Education
University of South Florida - College of Business Administration 2001 — 2005
Bachelor of Science (BS), Business Administration and Management, General
Chipola College 1997 — 2000
Associate of Arts (AA), Business/Commerce, General
Medcom February 2013 - Present
Citizens Property Insurance April 2012 - November 2012
TASC (Total Administrative Services Corporation) September 2009 - June 2011
Florida Combined LIfe September 1997 - September 2009
Blue Cross Blue Shield of Florida July 1990 - September 1997
Skills
Microsoft Office, Teamwork, Compliance, Benefits, Attention To Detail, Customer Service, Office Equipment, IRS Guidelines, Administrative Support, Benefits Administration, Employee Benefits, Flexible Spending..., Community, FSA, HRAs, Research, Accounts Receivable, HRA, Visio, Leadership, Time Management, Administration, New Hire Orientations, Administrative..., Sales
Education
Florida Community College at Jacksonville
General Studies
Citizens Property Insurance September 2011 - Present
Intel Corporation March 2008 - April 2009
Intel Corporation July 2000 - March 2008
Army National Guard January 1998 - July 2005
Army National Guard November 1986 - April 1995
Skills
Program Management, Leadership, Vendor Management, Process Improvement, Training, Management, Project Management, Team Building, Risk Management, Analysis, Operations Management, Project Planning, Customer Service, Strategy, ITIL, Outsourcing, Team Leadership, Organizational..., Six Sigma, Budgets, SDLC, Human Resources, Performance Management, Policy, Security Clearance, Coaching, Cross-functional Team..., Logistics Management, Service Delivery, PMP, IT Management, Quality Assurance, Workforce Management, Business Continuity, A+ Certified, Data Center, Performance Metrics, Cost Management, Strategic Communications, ITIL v3 Foundations..., Business Process..., Contract Management, Problem Solving, N+ Certified, Military Recruiting, Call Centers, Formal Presentations, Business Analysis, Integration, Business Development
Education
Keller Graduate School of Management of DeVry University 2011 — 2012
Master of Business Administration (M.B.A.), Management and Operations
DeVry University 2009 — 2011
B.S. Technical Management, Concentration in Business Administration, 3.62 GPA
Vincennes University 2008 — 2010
Associate of Arts and Sciences (A.A.S.), General Education
Citizens Property Insurance Corporation January 2015 - Present
Citizens Property Insurance Corporation June 2014 - January 2015
Citizens Property Insurance Corporation October 2013 - May 2014
Citizens Property Insurance October 2012 - October 2013
Citizens Property Insurance June 2011 - October 2012
Citizens Property Insurance December 2008 - August 2011
The Worley Companies June 2004 - November 2008
Mens Wearhouse January 2007 - March 2008
Conrad Burns 2006 - 2006
Skills
Insurance, Property Damage, Xactimate, Claim, Property & Casualty..., Underwriting, Enterprise Risk..., Management, Leadership, Liability, Commercial Lines, Legal Liability, Health Insurance, Claims Management, Workers Compensation, Negotiation, Claim Investigation, Claims Handling, Casualty, Commercial Insurance, General Insurance, Adjustments, Professional Liability, Life Insurance, Subrogation, Financial Risk, Property Claims, Claims Resolution, Liability Analysis, Litigation Management, Homeowners, Adjusters
Education
Boston University Graduate School of Management 2012 — 2014
Masters in Insurance Management, Insurance
University of South Florida 2004 — 2006
B.A., Political Science
American Institute 2008 — 2012
CPCU, CPCU
Bloomingdale high school 2000 — 2004
Citizens Property Insurance August 2004 - Present
Skills
Call Centers, Insurance, Process Improvement, Property & Casualty..., Underwriting, Vendor Management, Customer Service, Claim, Claims Management, General Insurance, Business Analysis, Customer Satisfaction, Team Leadership, Business Process..., Management, Visio, Risk Management, Customer Experience, Training, Leadership
Education
St. Petersburg College
Bachelor of Applied Science (BASc), International Business
Florida State College at Jacksonville
Associate of Arts (A.A.)
Citizens Property Insurance September 2011 - May 2013
Argyle Forest Youth Sports Association 2009 - 2013
Argyle Forest Youth Sports Association 2009 - 2012
Argyle Forest Youth Sports Association 2009 - 2012
Bank of America Merrill Lynch November 2002 - February 2011
Bank of America June 2002 - November 2002
Bank of America March 2001 - June 2002
SetupMyComputer.com August 2000 - February 2002
Circuit City July 1998 - February 2002
Skills
Insurance, Call Centers, Troubleshooting, Operating Systems, Banking, Customer Service, Sales, Marketing, Strategy, Time Management
Education
Florida Community College at Jacksonville 2009 — 2013
AS, Computer Networking and Telecommunications
GEICO January 2013 - Present
Citizens Property Insurance September 2012 - December 2012
Florida Blue March 2008 - September 2012
Java/J2EE Consultant September 2006 - March 2008
Skills
Struts, Websphere, WebSphere Application..., Tomcat, Hibernate, AJAX, Java Enterprise Edition, Java, J2EE, JSF, Spring, Unix Shell Scripting, Java Web Services, jQuery, RESTful WebServices, Maven, Spring Security, Spring RESTFull Services, Freemarker, WebService Security, Android SDK, Android Development, SQL, JSON, IntelliJ IDEA, iBatis, OC4J, Oracle PL/SQL..., Ant, SFTP, XML, Adobe Flex, JAXB, Castor, FICO Blaze Rules Engine, jBPM, Apache MyFaces, RichFaces, JBoss Application Server, Big Data, Big Data Analytics, IBM BigInsight Hadoop..., Cloudera, Map Reduce, PIG, HIVE, FLUME, HBASE, IBM SPSS C & DS, Data Science
Education
Annamalai University 1997 — 2000
Master of Computer Applications (M.C.A.), Computer Programming, Specific Applications
AVC College,Mayiladudurai 1994 — 1997
Bachelor of Science (B.Sc.), Computer Science
Citi November 2014 - Present
FSV Payment Systems March 2012 - July 2014
ING 2007 - 2012
Residential RealEstate Review 2006 - 2007
Metris Companies (HSBC) 2005 - 2006
Citizens Property Insurance 1999 - 2005
Citibank (Banamex USA) 1999 - 2000
Citigroup 1991 - 1998
Skills
Process Improvement, Call Center, Customer Relations, Administration, Policy, Training, System Administration, Customer Service, Employee Benefits, Operations Management, Call Centers, Management, Customer Satisfaction, Insurance, Human Resources, CRM, Recruiting, Leadership, Coaching, Team Leadership, Employee Training, Project Management, Budgets, Vendor Management
Education
University of North Florida 1986 — 1991
Bachelor of Arts, Education
Florida Community College at Jacksonville
Associate Arts, Education
Florida Department of Health March 2015 - Present
Citizens Property Insurance March 2006 - March 2015
Unisys June 2000 - April 2006
Skills
Databases, Business Analysis, SDLC, IT Management, Program Management, Microsoft SQL Server, Performance Testing, Database Admin, Database Design, Software Development, Unix, Visio, Process Improvement, Data Analysis, Requirements Gathering, Project Management, Disaster Recovery, SQL, Database Management, Software Project..., Requirements Analysis, Enterprise Architecture, Software Documentation, Analytics, DB2, Data Warehousing, Business Intelligence, Systems Analysis, Management, Coaching, ETL, IT Strategy, Teamwork, Cross Functional Team..., Integration, Oracle, Database Administration
Education
Carnegie Mellon University 1993 — 1995
Masters of Science, Public Management, MIS
University of Maryland College Park 1985 — 1990
Bachelor of Arts, English & German
Oregon Health and Science University
Biomedical Informatics
Citizens Property Insurance September 2006 - Present
Papa John's September 2006 - Present
Wholesome Fruits January 2006 - August 2006
Publix Supermarket July 2002 - December 2005
Landstar Carrier Services November 2002 - May 2004
Education
Florida Community College of Jacksonville 1999 — 2001
Elementary Education
Duncan U Fletcher Senior High School 1994 — 1998
High School Diploma
Florida Metropolitan University
Computer Information Science; Arts;
Citizens Property Insurance Claims SupervisorGuideOne Insurance1989 - 2000
Education
Ball State University 1974 — 1978
BS
FCCI Insurance Group January 2012 - Present
Insurance Network Systems, Inc June 2008 - Present
Seibels Bruce June 2008 - Present
Eagle Adjusting Services, Inc February 2008 - June 2008
Citizens Property Insurance Company August 2004 - February 2008
Citizens Property Insurance August 2005 - 2008
Eagle Adjusting Services October 2003 - August 2004
Selective Insurance May 2002 - October 2003
American Family Insurance January 1999 - January 2002
Great Oaks Insurance Company January 1996 - January 1999
Skills
Claim, Subrogation, Casualty, Insurance, Property Claims, Xactimate, Property, Claims Management, Property Damage, Legal Liability, Commercial Insurance, Claim Investigation, General Insurance, Claims Resolution, Litigation Management, Liability Analysis, Inland Marine, Homeowners, Team Building, Claims Investigations, Fraud, Process Improvement, Risk Management, Property & Casualty..., Commercial Lines, Professional Liability, Workers Compensation, Liability, Reinsurance, Underwriting, Adjustments
Education
Capital University
BACertificate; Associate, General Insurance; Claims
Capital University - School of Management
BA, General Studies
Insurance Institute of America
Associate, Insurance Services
North Olmsted City SchoolsCuyahoga Community College
Associates
Mobile Software, Inc. August 1993 - Present
Nike April 2012 - March 2015
GE Capital March 2011 - December 2011
ViroPharma Incorporated May 2010 - February 2011
Citizens Property Insurance November 2009 - April 2010
BigBand Networks January 2009 - July 2009
Bain Capital January 2006 - December 2007
Bristol-Myers Squibb May 2005 - December 2005
Jordan’s Furniture December 2004 - May 2005
Cadbury Schweppes April 2002 - November 2004
Skills
TM1, C++, Java, Analysis Services, SQL Server, Databases, OLAP, Business Intelligence, Essbase, Hyperion, Cognos, SQL, Programming, VBA, Oracle SQL, Business Analysis, Visual Basic, Microsoft SQL Server, Agile Methodologies, Data Warehousing, Hyperion Enterprise, Business Analytics, Data Modeling, Analytics, Requirements Analysis, ETL, SDLC, Crystal Reports, Software Development, Thought Leadership, SSIS, Database Design, Oracle
Education
Massachusetts Institute of Technology 1983 — 1988
B.S., Cognitive Science
Clarkson University 1982 — 1983
Bridgewater Associates July 2015 - Present
Pozytek LLC January 2011 - Present
KPMG January 2015 - June 2015
Citizens Property Insurance Corporation September 2013 - November 2014
Acclaris November 2012 - August 2013
Citizens Property Insurance March 2012 - December 2012
Ocean Bank November 2011 - April 2012
RBS Citizens Bank May 2011 - October 2011
Citizens Property Insurance May 2009 - December 2010
(ISC)2 September 2007 - November 2008
Skills
Information Security..., Governance, SDLC, Program Management, Vendor Management, Process Improvement, ITIL, Risk Assessment, COBIT, Change Management, Internal Audit, Business Analysis, PMO, Cloud Computing, Disaster Recovery, Business Continuity, PMP, Business Process..., PCI DSS, IT Strategy, Enterprise Architecture, Penetration Testing, IT Service Management, ISO 27001, HIPAA, Network Security, Process Engineering, Policy, Enterprise Risk..., Security Awareness, Project Portfolio..., Corporate Governance, Compliance, Oracle Applications, SAP, SOX, CMMI, Risk Mitigation, IT Governance, Risk, Cyber Security, Compliance Management, Information Security..., IT Risk, Guidewire, Thunderhead, Jack Henry, Alfresco, Qualys, Cloud Security
Education
Saint Leo University 2014 — 2015
Master of Science (MS), Cyber Security
Saint Leo University 2009 — 2011
Graduate Certificate, Information Security Management
Tulane University Law School 2005 — 2005
Graduate Certificate, Corporate Governance
Sullivan University 2001 — 2003
MBA, Organizational Leadership
California University of Pennsylvania 1993 — 1995
BA, Political Science
US Army Signal School 1993 — 1994
Certificate, Network Switching Systems Operator School
US Army Signal School 1990 — 1990
Certificate, Mobile Subscriber Equipment Operator School
US Army Signal School 1989 — 1989
Certificate, Digital Group Mulitplexing School
US Army Signal School 1989 — 1989
Certificate, Multichannel Comunications Operator School
Citizens Property Insurance April 2014 - Present
US Naval Reserve March 2000 - Present
Kyra InfoTech, Inc. November 2012 - April 2014
Streamline Defense July 2011 - July 2012
SAIC February 2006 - July 2011
USSTRATEGIC Command Center for Combating Weapons of Mass Destruction (SCC-WMD) / JECE January 2008 - July 2009
Danka Office Imaging 2004 - 2005
MadahCom September 2003 - October 2004
ITC^Deltacom 2000 - 2003
US Naval Reserve Officer November 2001 - November 2002
Skills
Process Improvement, Program Management, Team Leadership, Analysis, Systems Engineering, Knowledge Management, IT Security Assessments, Integration, MS Project, Strategic Planning, Business Analysis, Quality Assurance, Team Building, Requirements Analysis, Planning, Process Engineering, Telecommunications, Business Process..., Operations Management, Business Process, Change Management, ITIL, Business Intelligence, SQL, Visio, Problem Solving, Optimization, Automation, Navy, Defense, DoD, Military, Information Assurance, Operational Planning, Command, Project Management, SDLC, Management, Leadership, Security Clearance, Top Secret, Government, Intelligence, PMP, Military Operations, National Security, Government Contracting, Intelligence Analysis, Security+, Project Planning
Education
Naval Postgraduate School 1994 — 1996
MS, Systems Technologies (JC4I)
Auburn University 1984 — 1988
BS, Mathematics
Alliance Builidng Services 2010 - 2011
VISTAKON October 2007 - 2011
Citizens Property Insurance October 2006 - October 2007
Blue Cross Blue Shield of Florida 2005 - 2006
TD Waterhouse 2001 - 2005
Skills
Human Resources, Database Admin, Management, Visio, Microsoft Office, Leadership, Customer Service, Travel Arrangements, Coordination, Project Coordination, Expense Reports, Administration, Microsoft Excel, Public Relations, Software Documentation, Database Administration, Office Management, Spreadsheets, Outlook, Access, Finance, Administrative..., Event Planning, Recruiting, PowerPoint, Budgets, SharePoint, Microsoft Word, Databases
Education
Barnard College 1988 — 1990
Syn-tech Systems, Inc. September 2014 - Present
Ghostery, Inc. October 2011 - September 2014
Yahoo! July 2007 - November 2011
Citizens Property Insurance July 2006 - July 2007
CSX Technology May 2003 - July 2006
HealthSouth January 2001 - May 2003
BellSouth (now AT&T) as contractor January 2001 - September 2001
AMS (now part of CGI) 1999 - 2001
AMS (now part of CGI) September 1999 - February 2000
Skills
Java, JDBC, Servlets, Ruby, Object Oriented Design, MySQL, Tomcat, Maven, Hibernate, Perl, Apache, REST, Spring, Shell Scripting, SQL, Web Services, Amazon Web Services..., Ruby on Rails, Jersey, Git, Github, Hadoop, Hive, RESTful WebServices, Redis, Amazon SQS, Amazon Redshift, Vertica, Ehcache, Drools, Oracle SQL, Groovy, PHP, Databases, JavaScript, Java Enterprise Edition, Ant, Web Applications, JSP
Education
Florida State University 1997 — 1999
BS, Management Information Systems
Ellucian November 2013 - Present
The Walt Disney Company October 2013 - October 2013
CuraScript, Inc. An Express Scripts Co. June 2013 - September 2013
Citizens Property Insurance May 2006 - June 2013
Poe Financial Group September 2004 - May 2006
Skills
Software Project..., Insurance, SDLC, Agile Methodologies, Resourceful..., Vendor Management, Project Management, Solution Architecture, Program Management, Software Implementation, Process Improvement, Release Management, Change Management, Thunderhead, Guidewire, Waterfall, Cross-functional Team..., Business Analysis, Operational Efficiency, Customer Service, Team Building, Software Documentation, Visio, Requirements Gathering, Requirements Analysis, Business Process..., User Acceptance Testing, Leadership, PMO, Enterprise Architecture, Business Process, Business Requirements, PMP, IT Management, Management, IT Strategy, Systems Analysis, Integration, Project Planning, ITIL, SharePoint, Business Intelligence, Software Development, Project Portfolio..., Agile Project Management, DB2, SOA, Disaster Recovery, Data Warehousing, Project Delivery
Education
Delaware Technical and Community College-Owens 2002 — 2004
Citizens Property Insurance Corporation April 2007 - Present
Citizens Property Insurance February 2011 - February 2015
Citizens Property Insurance April 2007 - February 2011
Arizona Chemical May 1999 - April 2007
Skills
Systems Development..., Project Management, Data Warehousing, Business Intelligence, Agile Application..., Reporting & Analysis, Business Objects, Crystal Reports, Full SDLC, ISO9001 Auditor, Insurance, Property & Casualty..., Claims Management, Process Improvement, Risk Management, Customer Service, Manufacturing, Supply Chain, General Insurance, Underwriting, Requirements Gathering, Claim, SDLC, Business Requirements, Data Modeling, Visio, Requirements Analysis, Business Analysis
Education
University of North Florida 1980 — 1983
Bachelor of Science (BS), Computer Science / Mathmatical Sciences
Florida Community College at Jacksonville 1975 — 1977
Associate of Science (AS), Mathematics and Computer Science
Citizens Property Insurance November 2008 - Present
Citizens Property Insurance Corporation October 2008 - Present
Residential Energy Experts February 2008 - October 2008
Coca-Cola Enterprises March 2007 - December 2007
Coca Cola Enterprise, Inc March 2007 - November 2007
Skills
Insurance, Underwriting, Property & Casualty..., Commercial Insurance, Customer Service, Sales, General Insurance, Claim, Process Improvement
Education
University of Phoenix 2010 — 2012
BS, Business Management
University of Phoenix 2010 — 2012
Bachelor of Science (B.S.), Business Administration and Management, General
Everest University 2005 — 2007
Associates, Science - Business Administration
Florida Metropolitan University 2005 — 2007
Associate of Science (A.S.), Business Administration and Management, General
Hillsborough High School 1995 — 1999
Diploma
OgilvyOne September 2012 - Present
N.O.T.E.Productions, LLC 2004 - Present
Pemco, Ltd March 2009 - April 2011
Citizens Property Insurance February 2007 - September 2008
Skills
Fluent in Spanish, Hip Hop, R&B, Film, Music Production, Soundtrack, Microsoft Office, Music Industry, Social Media Marketing, Social Networking, Advertising, Marketing Strategy, Strategic Planning, Microsoft Excel, Marketing, Leadership, Management, Social Media
Education
Florida A&M University 2000 — 2004
BA, Political Science
Academic Magnet HIgh School 1996 — 2000
HS Diploma
Citizens Property Insurance Corporation August 2014 - Present
Citizens Property Insurance Corporation December 2011 - August 2014
Citizens Property Insurance February 2009 - December 2011
Vicki Spitzer & Associates January 2008 - August 2008
Greenberg Traurig, LLP April 2008 - May 2008
Coast to Coast Building Materials, Inc May 2001 - June 2007
Broadway Restaurante & Pizzeria January 2006 - July 2006
Pockets Pool Bar & Pub July 2005 - November 2005
Skills
Office Administration, Customer Service, Project Coordination, Event Planning, Accounting, Expense Management, Human Resources, Recruiting, Applicant Tracking..., Process Improvement, Budgets, Property & Casualty..., Training, Team Building, Insurance, Business Intelligence, Cognos TM1, OLAP, Creative Writing, Public Speaking, Training & Development, Web Content Management, Creative Branding, Web Design, AquaLogic Portal, Variance Analysis, Market Analysis, Change Control, Cognos, ETL Tools, MDX, Communications, CSS, HTML scripting, Scripting, Troubleshooting, Research, Technical Documentation, Photography, Inside Sales, Hospitality, Visio, Analysis, Data Analysis, Employee Training, Leadership, PeopleSoft, Risk Management, Software Documentation, TM1
Education
Florida State University 2004 — 2008
BA in English Literature, Psychology
North Broward Preparatory School 2000 — 2004
Diploma
Citizens Property Insurance September 2011 - Present
Gem Communications October 2010 - Present
The Energy Authority September 2006 - October 2010
AOL 2001 - 2005
AT&T Universal Card Services 1995 - 1998
Skills
Strategic Communications, Internal Communications, Content Development, Corporate Communications, Web Content Management, Editing, Copywriting, Employee Engagement, Public Relations, Employee Benefits, Leadership, Strategic Planning, Human Resources, Newsletters, Management, Proofreading, Communications Planning, Event Planning, Time Management, Budgets, Media Relations, Press Releases, Social Media, Social Networking, Crisis Communications, Copy Editing, Social Media Marketing
Education
Chapman University 1991 — 1993
M.S., Human Resources Management
University of Dayton 1978 — 1982
B.A., Communication Arts
University of Califormia Irvine
University of Califormia Irvine
University of California, Irvine
Rödl & Partner March 2013 - Present
UniPro Foodservice January 2012 - March 2013
UniPro Foodservice February 2010 - January 2012
Invesco Ltd. July 2009 - March 2010
Citizens Property Insurance August 2007 - July 2009
Florida State University September 2005 - August 2007
Chipola College June 2002 - June 2005
Skills
VMware, Active Directory, Networking, Servers, System Administration, IT Management, Data Center, Microsoft Technologies, Troubleshooting, IT Operations, Cisco Technologies, VMware Infrastructure, Windows 7, Strategic Planning, Cloud Computing, NetApp, Microsoft Certified..., IT Strategy, Storage Area Networks, Vendor Management, vSphere, Enterprise Architecture, Enterprise Integration, IT Service Management, Data Center Relocation, System Migration, Network Operations, Microsoft Infrastructure, VMware Server, HP Proliant, Dell OpenManage, NAS, Systems Analysis, Storage Virtualization, Storage Architecture, Network Migrations, Distributed File Systems, Debian/Ubuntu, Open Source Integration, Dell PowerEdge Servers, Systems Engineering, Network Architecture, Private Cloud, vCloud, Datacenter..., Application..., Brocade, VPN, BGP, MPLS Networking
Education
Florida State University 2005 — 2007
Bachelor's, Information Technology
Chipola College 2004 — 2005
Associate of Arts (AA), Computer Information Technology
Chipola College 2000 — 2004
Associate of Science (AS), Networking Services Technology
Citizens Property Insurance Corporation June 2015 - Present
Citizens Property Insurance Corporation December 2013 - June 2015
Citizens Property Insurance August 2012 - December 2013
Self- employed Information Technology Consultant August 2010 - August 2012
Xponet May 2011 - May 2011
Comcast May 2010 - August 2010
Xponet April 2008 - May 2008
Skills
•Building,..., PC Repair and..., •Configuring and..., • Windows & Mac..., •System Optimization, • ..., •Customer Service &..., Team Leadership, •Documentation, Research, LAN-WAN, WLAN, TCP/IP protocols, IPv6, RIP, EIGRP, OSPF, DHCP, DNS, OSI Model, Telnet, ssh, QoS, Cisco IOS, Windows 7, Windows Vista, Windows XP Pro, Mac OS, Remedy Ticketing System, Service Desk, Active Directory, VMware Fusion, Microsoft Office, Symantec Endpoint..., McAfee, Wireless Networking, Network Security, Network Administration, Technical Support
Education
Florida Community College at Jacksonville 2007 — 2010
Computer Systems Networking and Telecommunications, 3.94 Average
Brightway Insurance November 2013 - Present
PHH Mortgage May 2012 - October 2013
Citizens Property Insurance May 2009 - May 2012
Citizens Property Insurance May 2007 - May 2009
Skills
Property & Casualty..., Mortgage Banking, Claim, Credit, Risk Management, Financial Risk, Financial Analysis, Casualty, Banking, General Insurance, Commercial Insurance, Health Insurance, Mortgage Underwriting, Customer Service, Call Center, Access, Finance, Leadership
Education
Anthem College-Phoenix 2011 — 2013
Associate's degree, Paralegal
Austal USA, LLC February 2010 - Present
Infinity Software Development August 2009 - February 2010
Citizens Property Insurance October 2004 - June 2009
Gray Television, Inc May 1998 - October 2004
Education
Florida State College at Jacksonville 1989 — 1991
AA, Pre-Electrical Engineering
Villanova University - IT Project Management
PwC June 2015 - Present
PwC August 2013 - June 2015
Integrated Computer Solutions. Inc. (ICS) December 2012 - June 2013
Citizens Property Insurance August 2009 - December 2012
Inspired Technologies October 2008 - August 2009
Florida Department of Children and Families May 2008 - September 2008
Lillian Vernon January 2005 - June 2005
Bluefly 2000 - 2004
Skills
Guidewire, Gosu, Java Enterprise Edition, Java, SQL, Web Services, Agile Methodologies, jQuery, Web Development, Web Applications, JavaScript, Spring, Tomcat, SOAP, Scrum, Software Development, JUnit, HTML, CSS, REST, Maven, Databases, SOA, Spring Framework, Oracle, Haskell, MySQL, Microsoft SQL Server, Linux, J2EE Web Services
Education
Amherst College 1986 — 1990
Bachelor's degree, Russian Language and Literature
Florida State University 2005 — 2008
MFA, Creative Writing
Stony Brook School
Duval Charter School at Baymeadows August 2014 - Present
Kelly Educational March 2014 - Present
Pinkerton Government Services August 2007 - Present
Bank of America/Merrill Lynch October 2011 - April 2013
Tom Coughlin Jay Fund Foundation 2013 - 2013
Citizens Property Insurance February 2009 - October 2011
Matrix Employer Services February 2006 - April 2008
United States Coast Guard May 1997 - February 2006
Skills
Homeland Security, Team Building, Strategic Planning, Sales, Training, Risk Assessment, Microsoft Office, Customer Service, Organizational..., Team Leadership, Management, Writing, Public Speaking, Six Sigma, Project Management, Security Operations, Maritime Operations, Analysis, Risk Management, Security
Education
Nova Southeastern University 2010 — 2012
Master of Science In Business Leadership, Business, Organizational Behavior, Management, 3.89
Flagler College 1995 — 1999
Bachelors in Communications, Public Relations/Journalism
Sachem High School 1991 — 1995
New York State Regents Diploma
Florida Blue March 2015 - Present
Florida Blue July 2014 - March 2015
CSI Technologies – Jacksonville, FL August 2012 - July 2014
American Red Cross March 2010 - November 2012
Citizens Property Insurance March 2009 - March 2010
Siemens Healthcare Diagnostics January 2007 - January 2009
Bayer Diagnostics May 2001 - January 2007
Bridgeport Hospital 1996 - May 2001
Skills
Organizational..., E-Learning, Curriculum Design, Analysis, Instructional Design, Training Delivery, Instructor-led Training, Needs Analysis, Captivate, Blended Learning, Performance Improvement, Leadership Development, Management, ADDIE, Learning Management..., Training, Project Management, Program Management, Performance Consulting, Staff Development, Learning Management, Leadership, Team Leadership, Employee Training, Technical Writing, Adult Education, Workshop Facilitation, Process Improvement, Software Documentation
Education
Capella University 2008 — 2009
Master of Science, Training and Performance Improvement
Western Connecticut State University 1982 — 1986
BS, Medical Technology, Minor Chemistry
GE Power & Water June 2015 - Present
Lowe's Companies, Inc. January 2015 - June 2015
Ally Financial Inc. October 2013 - February 2015
ProSys Information Systems January 2013 - August 2013
Citizens Property Insurance October 2012 - December 2012
BBVA Compass June 2012 - October 2012
MassMutual Financial Group March 2012 - June 2012
Hewlett-Packard April 2010 - June 2012
Walgreens March 2010 - June 2010
State of Michigan / DIT April 2008 - February 2010
Skills
Citrix, Microsoft Servers, Active Directory, Windows, ITIL, Windows Server, VDI, SharePoint, Citrix Metaframe, Servers, Microsoft SQL Server, HP, Group Policy, Windows 7, SCCM, System Deployment, Hyper-V, Microsoft Technologies, Virtualization, Data Center, Security, VMware ESX, Disaster Recovery, VMware, Software Installation
Education
Columbus State 1987 — 1989
Associate's degree, Information Technology
Sagen & Associates Insurance September 2009 - Present
Citizens Property Insurance 2007 - 2012
American Advantage - Insurance & Financial Services June 2007 - September 2009
Travelers Insurance February 1998 - June 2007
Rock County 911 January 1995 - June 1996
Skills
Insurance, Property & Casualty..., Commercial Insurance, Workers Compensation, Umbrella Insurance, Commercial Lines, Casualty, Liability, Legal Liability, Professional Liability, General Insurance, Homeowners, Underwriting, Inland Marine, Life Insurance, Health Insurance, Term Life Insurance, Claim, Disability Insurance, Employment Practices..., D&O, Whole Life, Casualty Insurance
Education
Concordia University-Wisconsin 2001 — 2003
BS, Management & Communication/Criminal Justice
UW - Rock County 1988 — 1991
Marketing/Marketing Management, General
Juda 1984 — 1988
High school diploma
First Coast Resumes March 2014 - Present
EXIT Real Estate Gallery April 2014 - June 2015
Citizens Property Insurance July 2012 - January 2013
Enterprise Integration May 2012 - July 2012
Ingersoll Rand Security Technologies June 2011 - January 2012
US Navy 2009 - 2011
US Navy 2009 - 2010
US Navy 2006 - 2009
US Navy July 1991 - January 2006
Skills
Administration, Electronics, Electrical, Customer Satisfaction, Military, Security Clearance, Team Leadership, Program Management, Team Building, Mentoring, Problem Solving, Supervisory Skills, Logistics, DoD, Scheduling, Troubleshooting, Process Improvement, Operations Management, Customer Service, Navy, Government, Inventory Management, Strategic Planning, Quality Assurance, Budgeting, Excel, PowerPoint, Leadership Development, Word, Access, Planning, Public Speaking, Coaching, Customer Relations, Microsoft Office Xp, Microsoft Office, Microsoft SQL Server, Microsoft Exchange, Microsoft Technologies, Windows 7, Windows Vista, Mac, Apple, Android, Project Planning, Electricians, Budgets, System Administration, Leadership, Human Resources
Education
University of Phoenix 2012 — 2013
Master of Business Administration (MBA), Project Management
New Horizons Computer Learning Center 2012 — 2012
CompTia certificates., Information Technology
TUI University 2008 — 2010
Bachelor of Business Administration (B.B.A.), Information Technology Management
Coastline Community College 2005 — 2006
Associate, Electro-Mechanical
Primary Leadership Development 2003 — 2003
NA
Closed Circuit TV Technician 2001 — 2002
NA, CCTV
First Line Leadership Development 2000 — 2000
NA, NA
Interior Communications Electrician 1991 — 1992
NA, NA
Citizens Property Insurance Corporation September 2012 - July 2015
Citizens Property Insurance June 2010 - September 2012
Citizens Property Insurance June 2009 - June 2010
ShipXpress 2007 - 2008
CSX 2005 - 2007
Skills
Writing, Editing, Strategic Communications, Internal Communications, Public Relations, Video Production, Multimedia Journalism, Digital Photography, Project Management, Journalism, Newsletters, Press Releases, Corporate Communications, Copywriting, Social Media, Blogging, Social Networking, Media Relations, Facebook, Insurance, Leadership
Education
DePaul University
Certificate, Computer Science
Eastern Illinois University
B.A., Journalism/Political Science
Blue Cross Blue Shield of Michigan October 2012 - Present
eJobMate.com October 2010 - October 2011
Touch of Country November 1996 - July 2008
First National Bank September 1995 - November 1996
Citizens Property Insurance December 1989 - August 1995
Skills
Administration, Customer Relations, Customer Service, Resume Writing, Mentoring, Training & Development, Hiring, Team Coordination, Team Leadership, Employee Relations, Staff Management, Salary Negotiation, Team Building, Business Planning, Event Management, Social Media, Social Networking, Online Marketing, Product Development, New Business Development, Budget Tracking, Budget Preparation, Trade Shows, Marketing Communications, Purchasing, Sales Management, Direct Sales, Analysis, Product Marketing, Microsoft Office, Coordinate, Confidentiality, Time Management, Organizational..., Recruiting, Benefits Negotiation, Networking, Management, Market Research, Marketing, Budgets, Business Development, Entrepreneurship
Education
Douglas J Aveda Institue 2008 — 2009
Cleary University 1992 — 1995
Bachelors Business Administration, Business
The Ormond Agency March 2015 - Present
Brightway Insurance June 2013 - March 2015
Citizens Property Insurance December 2011 - June 2013
Skills
General Insurance, Casualty, Insurance, Underwriting, Account Management, Commercial Insurance, Commercial Lines, Marketing, Umbrella Insurance
Education
Lufkin High School 1988 — 1992
Daytona College
Citizens Property Insurance Corporation May 2015 - Present
Citizens Property Insurance November 2012 - May 2015
Citizens Property Insurance April 2011 - December 2012
ista North America March 2008 - October 2009
Citi August 2003 - February 2008
Skills
Operations Management, Program Management, Process Improvement, Organizational..., Business Analysis, Analysis, Budgets, Customer Service, Customer Retention, Product Marketing, Product Development, Business Operations, Insurance, Training, Leadership, Quality Assurance, Project Management, Coaching, Management, Team Building, Vendor Management, Property, Strategic Planning, Claims Management, Visio, Call Centers
Education
Florida Community College at Jacksonville 2006 — 2008
Registered Nursing/Registered Nurse
Citizens Property Insurance September 2012 - Present
Black Knight Financial Services July 2009 - August 2012
Blue Cross and Blue Shield of Florida April 2004 - June 2008
Skills
Captivate, JavaScript, CSS, Instructional Design, RoboHelp, SharePoint, Web Development, E-Learning, HTML, Photoshop, Toolbook, Dreamweaver, Flash, Articulate Suite, PowerPoint, Microsoft Word, Microsoft Excel, Illustrator, Graphic Design, Training, ADDIE
Education
Eastern Florida State College 2002 — 2004
Aon Risk Solutions June 2013 - Present
Signature Appraisals, Underwriting & Loss Control January 2008 - September 2012
John Anderson Allstate Agency April 2007 - August 2007
Citizens Property Insurance 2003 - 2007
State Farm Insurance September 1998 - October 1999
Skills
Underwriting, Insurance, General Insurance, Claim, Casualty, Property, Casualty Insurance, Homeowners, Umbrella Insurance, Professional Liability
Education
Jacksonville University 1998 — 2000
Bachelors
Florida Community College at Jacksonville
Associate of Arts (A.A.)
Citizens Property Insurance August 2011 - Present
Southlight January 2000 - Present
Daytona State College August 2007 - December 2010
Faulkenberry Certain June 1999 - December 2002
The University of Florida June 1992 - July 1995
The New York Times Company 1992 - 1994
The New York Times Company 1992 - 1994
Skills
Digital Photography, Social Media, Media Relations, Graphic Design, Art Direction, Media Planning, Public Relations, Teaching, Website Development, Digital Journalism, Pre-press, Photojournalism, Annual Reports, Media Production, Commercial Photography, Creative Direction, Photography, Digital Imaging, Asset Managment, Strategic Communications, Adobe Creative Suite, Multimedia, Photoshop, New Media, Blogging, Social Networking, Advertising, Digital Media, Editing, Marketing, Editorial, Publications, Brochures, Graphics, Art, Video Production, Nonprofits, Magazines, Web Design, Storytelling
Education
University of Florida 1992 — 1995
BFA, Art Media Photography
Daytona Beach Community College 1985 — 1988
Associate of Science (A.S.), Photography
Citizens Property Insurance March 2007 - Present
Citizens Property Insurance Corporation May 2006 - Present
Skills
Insurance, Process Improvement, Business Process..., Property & Casualty..., Business Analysis, Data Analysis, User Acceptance Testing, Business Process, Business Case Design, Business Strategy, Commercial Insurance, Microsoft Word, Microsoft Excel, Customer Service, PowerPoint, Visio, Requirements Gathering, Risk Management, Call Centers
Education
Ashford University 2013 — 2016
Bachelor of Business Administration (B.B.A.)
Wynright Corporation February 2015 - Present
American Express August 2013 - December 2014
Geographic Solutions, Inc. June 2012 - August 2013
WellCare January 2012 - June 2012
Citizens Property Insurance June 2010 - January 2012
Technisource August 2008 - May 2010
Skills
ITIL, Java, VMware, Perforce, SDLC, Operating Systems, Release Engineering, HIPAA, Visual Studio, XML, Microsoft SQL Server, Integration, Jenkins, Continuous Integration, Software Documentation, Agile Methodologies, Visual Studio 2012..., Change Management, IIS, Scom, Testing, Scrum, .NET, C#, SCOM, System Deployment, Active Directory
Education
University of Phoenix (Online) 2009 — 2011
Masters Program
Computer Tutors 2009 — 2010
Certifications
Florida Agricultural and Mechanical University 2001 — 2007
Bachelors
Darr Schackow Insurance March 2013 - Present
Brown & Brown June 2011 - July 2012
Citizens Property Insurance November 2010 - June 2011
Citizens Property Insurance July 2006 - November 2010
Skills
Property & Casualty..., Insurance, Casualty Insurance, Liability, General Insurance, Customer Service, Legal Liability, Underwriting, Risk Management, Casualty, Call Centers, Commercial Insurance, Commercial Lines, Windows Vista, Workers Compensation, Agents
Education
Flagler College 2009 — 2011
Bachelors, Business
Tallahassee Community College 2002 — 2004
Associate of Arts, General
Jacobs April 2015 - Present
Peavy and Son Construction January 2015 - April 2015
Way Out West Tallahassee October 2010 - January 2015
Citizens Property Insurance August 2010 - October 2013
Parsons Brinckerhoff September 2000 - August 2010
United States Air Force October 1996 - October 2000
Skills
Customer Service, CRM, Software Documentation, Project Management, Process Improvement, Construction, Troubleshooting, Visio, Microsoft Office, Microsoft Excel, Management, Program Management, Contract Management, Outlook, Sales, Budgets, PowerPoint, Software Development, Electronics, Carpentry, RightNow CX, Oracle CRM, CRM Administration, Asphalt Testing, Soils Testing, Radiation Safety, Avionics, Leadership, Training
Education
Tallahassee Community College 2013 — 2014
Associate of Arts (A.A.), Civil Engineering
Community College of the Air Force 1997 — 2000
AS, Avionics Attack Systems
Citizens Property Insurance April 2013 - Present
Citizens Property Insurance July 2005 - April 2013
Logical Business Solutions 1998 - 2005
Penrods 1987 - 1991
Skills
Disaster Recovery, VMware, SCOM, Enterprise Architecture, Websphere, Symmetrix, SDLC, WSUS, Network Security, Operating Systems, Data Center, Storage Area Networks, Troubleshooting, Microsoft Certified..., Active Directory, Microsoft Exchange, IIS, System Administration, Virtualization, ITIL, Citrix, DNS, System Deployment, SAN, Servers, Windows Server, Visio, vSphere
Education
VMware 5.x 2014 — 2015
VCP5-DCV, VMware 5.x, Certification
VMware 4.x 2012 — 2013
VMware, VCP4-DV
Embry-Riddle Aeronautical University 1987 — 1990
Palmerton
Palmerton
Team Beachbody February 2015 - Present
SilkRoad July 2014 - Present
Harder Built PC November 2012 - Present
General Council of the Assemblies of God 2003 - Present
Citizens Property Insurance May 2012 - July 2014
Infogroup March 2011 - January 2012
ADT July 2007 - February 2011
US Army December 2000 - May 2005
Skills
Youth Ministry, Customer Service, Public Speaking, Teaching, Non-profits, Social Networking, Volunteer Management, Training, System Administration, Preaching, Account Management, Spanish-speaking, Nonprofits, Security, Leadership Development, Data Analysis, Time Management, Management, Process Improvement, Team Building, Customer Satisfaction, Troubleshooting, Data Recovery, Data Mining, IT Service Management, IT Security Best..., Security Management, Mobile Technology, Technology Software, Guitar Player, Worship Leading, Customer Relations, Discipleship, Theology, Mentoring, Microsoft Office, Writing, Property & Casualty..., Administration, Call Centers, Community Outreach, Event Planning, Biblical Studies, Missions, Leadership, Program Management, Networking, Coaching, Fundraising, Team Leadership
Education
Bellevue University 2011 — 2012
BS, Security Management
Global University 2003 — 2010
Licensed, Pastoral Ministry
North Central University 2002 — 2003
Pastoral Ministry
University of Nebraska-Lincoln 2001 — 2002
Education
US Army Heavy Wheel Vehicle Mechanic School 2001 — 2001
63S, Diesel Engines, Hydraulic Systems
Central Community College 2000 — 2000
Spanish Language Teacher Education
Grand Island Senior High 1996 — 1999
High School Diploma, General
Nomad Adjusting, LLC July 2012 - Present
Citizens Property Insurance January 2010 - July 2012
Nomad Adjusting, LLC April 2008 - January 2010
Citizens Property Insurance September 2005 - March 2007
State Farm Insurance February 2005 - September 2005
State Farm Insurance July 2004 - February 2005
State Farm Insurance July 1999 - July 2004
Skills
•Xactimate 25 Level 1..., •Associate in Claims,..., •Member of CPCU..., •Member of..., Xactimate, Property & Casualty..., Claim, Claims Management, Liability, Claim Investigation, Workers Compensation, Adjustments, Legal Liability, Insurance, Property Claims, Claims Handling, Commercial Lines, Quality Assurance, Commercial Insurance, Catastrophe, Subrogation, Umbrella Insurance, Liability Analysis, Property Damage, Casualty, Leadership, General Insurance, Vendor Management, Professional Liability
Education
Insurance Institute of America 1999 — 2001
Associate, Claims
Florida State University 1994 — 1998
Bachelor of Science, Criminal Justice
Florida Community College at Jacksonville 1995 — 1996
Associate of Arts, Liberal Arts
Kemper Corporation October 2014 - Present
Kemper Corporation October 2013 - October 2014
Citizens Property Insurance October 2011 - October 2013
Citizens Property Insurance December 2009 - September 2011
Citizens Property Insurance November 2006 - November 2009
Florida Department of Children and Families July 2006 - November 2006
Florida Department of Children and Families November 2005 - July 2006
Florida Department of Children and Families August 1999 - November 2005
Florida Department of Children and Families April 1998 - August 1999
Florida Department of Business and Professional Regulation July 1994 - April 1998
Skills
IT Management, SDLC, Security, SaaS, .NET, Requirements Analysis, Management, Agile Methodologies, Microsoft SQL Server, Team Building, Business Process..., Project Portfolio..., ITIL, Vendor Management, IT Strategy, Usability, Strategic Planning, IIS, Disaster Recovery, Software Development, Team Management, Cross-functional Team..., Product Management, Windows Server, Requirements Gathering, Process Improvement, Strategic Thinking, COBIT, Software Project..., Business Analysis, Technology Planning, Technology..., Enterprise Content...
Education
Flagler College 2004 — 2006
BA, Business Administratioin
Citizens Property Insurance September 2010 - Present
Citizens Property Insurance March 2005 - September 2010
Citizens Property Insurance Corporation August 2003 - March 2005
Florida Insurance representing Florida Blue (Blue Cross/Blue Shield) September 1994 - November 2002
Walmart July 1989 - September 1994
Skills
Underwriting, Strategic Planning, Commercial Insurance, Property & Casualty..., System Administration, Training, Microsoft Office, Access, Team Leadership, Customer Satisfaction, Legal Liability, Call Centers, Customer Service, Health Insurance, Project Management, Quality Assurance, Claim, Insurance, Employee Benefits, Analysis, Software Documentation, Business Analysis, Umbrella Insurance, Troubleshooting, Sales, Data Entry, Microsoft Word, Operations Management, Disaster Recovery, PowerPoint, Vendor Management, Life Insurance, General Insurance, Visio, Budgets, Team Building, Leadership, Casualty, Property Damage, Coaching, Process Improvement, Commercial Lines, Claims Management, Liability, Management, Microsoft Excel, Workers Compensation, Risk Assessment, Outlook, Risk Management
Education
Florida State College at Jacksonville
Associate’s Degree, Buisness
Seeking Employment March 2015 - Present
Citizens Property Insurance Corporation September 2013 - Present
Crossroads Shih Tzu Rescue July 2008 - Present
Citizens Property Insurance November 2012 - September 2013
Florida Assisted Living Association September 2010 - June 2012
Plan Sponsor Council of America April 2006 - November 2010
The James Madison Institute April 2004 - January 2006
Carr, Riggs & Ingram, LLC April 2002 - April 2004
Healthy Families Florida April 2001 - April 2002
KPMG US September 1999 - June 2000
Skills
QuickBooks, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Publisher, Microsoft Power Point, HTML, Strategic Planning, Training, Outlook, Management, PowerPoint, Marketing, System Administration, Nonprofits, Small Business, Editing, Fundraising, Meeting Planning, Microsoft Office, Employee Benefits, Team Building, Human Resources
Education
Cedarville University 1987 — 1991
Bachelor's Degree, Bible Comprehensive
Cedarville University 1987 — 1991
Bachelor's Degree, Psychology
Citizens Property Insurance Corporation September 2013 - Present
Citizens Property Insurance July 2009 - September 2013
Citizens Property Insurance January 2008 - July 2009
Citizens Property Insurance January 2007 - January 2008
Coca-Cola Enterprises February 2006 - August 2006
Collegiate Vending Inc. April 2003 - November 2005
Collegiate Vending Inc. March 2002 - April 2003
Skills
Human Resources, Performance Management, Recruiting, Onboarding, Employee Benefits, Employee Relations, Interviews, HR Policies, Training, Screening, Payroll, Management, Change Management, New Hire Orientations, Leadership, Deferred Compensation, Policy, Succession Planning, Benefits Administration, HRIS, Administration, Call Centers, FMLA
Education
Florida A&M University
Bachelor of Science (BS), Political Science
Citizens Property Insurance Corporation July 2013 - Present
Citizens Property Insurance July 2005 - Present
Citizens Propery Insurance 2005 - Present
Procter & Gamble June 1979 - March 1994
Skills
Call Centers, Commercial Insurance, Business Analysis, General Insurance, Process Improvement, Troubleshooting, Requirements Gathering, Risk Management, Training, Insurance, Property & Casualty..., Underwriting, Claim, Casualty, Outlook
Education
Cranford High School 1972 — 1975
High School, College Prep
Brookdale Community College
Business
Overstock.com June 2014 - Present
Overstock.com September 2012 - June 2014
Oracle June 2012 - September 2012
Taleo July 2008 - June 2012
Vurv Technology September 2007 - July 2008
Checkpoint Technologies July 2004 - September 2007
Citizens Property Insurance May 2003 - June 2004
Florida Department of Children and Families June 2002 - May 2003
Skills
Test Planning, Testing, Requirements Analysis, Software Quality..., Test Automation, QA Tools Analysis, Test Automation ..., Automation Framework..., Automation, Quality Center, Quality Assurance, Performance Testing, Databases, Manual Testing, QTP, SDLC, LoadRunner, Agile Methodologies, Regression Testing, Software Documentation, Test Cases, Web Applications, HTML, Eclipse, Microsoft SQL Server, SQL, System Testing, Scrum, User Acceptance Testing, ClearQuest, JIRA, Requirements Gathering
Education
Florida State University 1998 — 2002
BS, Management Information Systems
Davisbase Consulting August 2014 - Present
Citizens Property Insurance Corporation March 2011 - August 2014
Citizens Property Insurance April 2008 - March 2011
Visionael Corp. February 2007 - April 2008
TRS Technologies - Visionael Corp. November 2005 - February 2007
WWGC January 2003 - December 2006
Aerotek - Windmill International October 2004 - June 2005
SAIC April 2001 - July 2003
TekSystems - Amoco October 1997 - April 2001
Technisource - AT&T Universal Card Services January 1997 - October 1997
Skills
Software Development, Integration, SDLC, ITIL, Java Enterprise Edition, IT Strategy, Vendor Management, IT Management, Management, Product Management, Java, Agile Methodologies, Tomcat, Enterprise Architecture, SOA, Web Services, Websphere, Solution Architecture, Architecture, Analysis, System Architecture, Application Architecture, Scrum, Weblogic, Unix, Spring, SOAP, Linux, Software Analysis, Data Center, Technical Staff..., Roadmap, Systems Engineering, Enterprise Software, JMS, JUnit, COBIT, Windows, EJB, Product Strategy, Team Building, Data Center Architecture, Computer Operations, Liferay, MySQL, Glassfish, Agile & Waterfall..., Spring Framework, NetBeans, Maven
Education
Valdosta State University 1993 — 1994
Embry-Riddle Aeronautical University 1991 — 1993
Tallahassee Memorial HealthCare March 2015 - Present
Citizens Property Insurance October 2010 - March 2015
Florida Legislature July 2006 - October 2010
TEKsystems January 2005 - June 2006
Shorter College 2000 - 2004
Skills
Security, Network Security, Active Directory, Firewalls, CISA, Checkpoint, CISSP, Vulnerability Management, Vulnerability Assessment, Risk Assessment, NIST, Information Security..., Computer Security, Project Management, Information Security, System Administration, Disaster Recovery, VMware, Windows Server, Virtualization, Penetration Testing, Business Continuity
Education
Kennesaw State University 2002 — 2004
MS, Information Systems
Carson-Newman University 1996 — 2000
BS, Computer Information Systems
First Choice Repair February 2014 - Present
Citizens Property Insurance January 2011 - November 2013
Independent Consultant August 2009 - December 2010
Disaster Kleenup International (DKI) November 2008 - June 2009
IntegResource/Disaster Kleenup Internation August 2007 - November 2008
Blue Water Propellers, Inc. October 2001 - August 2007
Pilot Catastrophe Service October 2004 - February 2006
The PRISM Network, Inc./Crawford Contractor Connection February 2000 - October 2001
The PRISM Network, Inc./Crawford Contractor Connection March 1999 - February 2000
The PRISM Network, Inc. February 1997 - March 1999
Skills
Insurance, Strategic Planning, Project Management, Management, Claim, Vendor Management, Training, Project Planning, Negotiation, Quality Assurance, Software Documentation, Analysis
Education
Eastern Kentucky University
BA, Political Science
Florida State College at Jacksonville
Acredited Claims Adjuster, Insurance
Marquis Software Development October 2014 - Present
Citizens Property Insurance March 2008 - October 2014
BIPT Inc October 2007 - March 2008
Infinity Software Development May 1999 - August 2007
LabCorp of America 1997 - 1999
Worldwide Internet December 1995 - February 1997
Harris Corporation 1996 - 1997
US Air Force December 1991 - December 1995
AAFES June 1986 - December 1991
United States Chung Do Kwan Association 1983 - 1990
Skills
SQL, SDLC, Databases, Software Development, Visual Basic, Java, Testing, JavaScript, Requirements Analysis, Database Design, DB2, VB.NET, Operating Systems, VBScript, PL/SQL, C#, JSP, Software Documentation, COBOL, MySQL, XML, ASP.NET, ASP, .NET, Quality Assurance, Visual Studio, Crystal Reports, Unix, HTML, Fortran, Pascal, C++, CSS, Windows, jQuery, PHP, Oracle, Access, Linux, Unisys Mainframe, SQL Server, Application Development, Process Development, Agile, Application Design, Software Design, Web Applications, Database Administration, Microsoft Office, Visio
Education
Florida State University 2003 — 2008
BS, Management Information Systems
Community College of the Air Force 1991 — 1995
AS, Computer Science Technology
Air Training Command US Air Force 1992 — 1992
Communications-Computer Systems Programming Specialist
Eastern Florida State College 1986 — 1990
AA, Liberal Arts
Satellite Beach High School 1983 — 1986
Graduated, High School
Republic National Distributing Company July 2012 - Present
Citizens Property Insurance January 2011 - July 2012
Nelnet May 2006 - July 2010
Nelnet September 2003 - April 2006
InTuition 1999 - 2003
Skills
HRIS, Employee Relations, Employee Benefits, Deferred Compensation, Payroll, Succession Planning, Human Resources, Onboarding, Technical Recruiting, Applicant Tracking..., Talent Management, ADP Payroll, Talent Acquisition, Workforce Planning, Vendor Management, Benefits Administration
Education
Englewood High School
Florida Community College at Jacksonville
Associates
Freddie Mac June 2013 - Present
OWASP January 2010 - Present
Milestone Information Services May 1997 - Present
Freddie Mac March 2011 - June 2013
US Navy August 2010 - August 2012
Citizens Property Insurance November 2010 - March 2011
Wells Fargo May 2009 - November 2010
Blue Cross and Blue Shield 2006 - 2009
Fidelity National Information Services 2004 - 2006
Vistakon 2002 - 2004
Skills
Application Security, Computer Security, Security, Web Application Security, SDLC, Enterprise Architecture, OWASP, Information Security..., Java, Spring, Security Clearance, Code Review, Coding Standards, JavaScript, Security Training, CISSP, Vulnerability Assessment, CSS, HIPAA, C++, Static Analysis, Sun Certified Java..., Server Side Programming, Struts, JSP, Application Development, appsec, Information Security..., Security Audits, Security Policy..., Security Architecture..., Remediation, secure coding, Risk Assessment, Web Applications, Cyber Security, IT Audit, Risk Mitigation, Ethical Hacking, COBIT, ISO 27001, Cryptography, Linux, PCI DSS, NIST, scjp, Wireshark, SOA, Burp Suite, Rational AppScan
Education
Brescia University
Bachelor's Degree, Computer Science
University of Kentucky
Master's Degree, Computer Science
Citizens Property Insurance Corporation Project Management SpecialistCitizens Property InsuranceJuly 2011 - February 2014
Citizens Property Insurance September 2010 - July 2011
Florida Windstorm Underwriting Assocition/Citizens Property Insurance 1998 - 2003
FWUA 1998 - 2003
Worcester Insurance 1991 - 1998
Education
Becker College 1988 — 1997
Citizens Property Insurance September 2007 - Present
ABN AMRO/Citi Mortgage 2004 - 2008
Select Portfolio Servicing 2002 - 2004
Bombardier Capital 1998 - 2002
Education
Florida State College at Jacksonville
Oracle Database Development
Southern Union
Business Management, Accounting
The University of Kansas
Interior Design
Greenshades Software November 2013 - Present
The Scarlett Group April 2013 - November 2013
Jacksonville Aviation Authority January 2013 - April 2013
Citizens Property Insurance April 2012 - December 2012
US Army March 2007 - January 2012
Skills
Network Administration, Servers, Desktop Support, Active Directory, Help Desk Support, Technical Support, Cisco Technologies, Server Administration, Windows 7, Kaspersky Antivirus, IT Security Policies, Network Design, Network Security, Military, Cisco Call Manager, Cisco devices, Windows, Microsoft Office, Visio, Remote Troubleshooting, Phone Etiquette, IP Phones, VBScript, CLI, Lotus Notes, Lotus Domino..., Lotus Traveler, Cisco VPN, Cisco VoIP, Print Servers, WSUS, Office 365, Windows Server, Software Installation, Security, Security+, System Administration, Networking, Backup & Restore, IIS, Web Servers, Operating System..., N-Able, Autotask, BMC Solutions, XP, Microsoft Exchange, System Deployment, Citrix, Information Assurance
Education
DeVry University-Florida 2012 — 2013
Associate of Arts and Sciences (AAS) in Network System Adminstration, Information Technology
DeVry University - Kansas City 2006 — 2007
Citizens Property Insurance October 2008 - Present
Blue Cross Blue Shield March 1991 - December 2007
Haworth July 1989 - March 1991
Whirlpool Corporation May 1980 - June 1989
Skills
IT Management, PMO, Disaster Recovery, SDLC, ITIL, Requirements Gathering, Software Project..., Business Process..., Agile Methodologies
Education
Western Michigan University 1980 — 1987
MBA, Management
Ferris State University 1977 — 1980
BS om Applied Mathematics, Data Processing
Citizens Property Insurance June 2006 - Present
Citizens Property Insurance 2006 - Present
ATS Staffing 2006 - 2006
Bank of America 2005 - 2006
Wachovia Bank 1992 - 2005
Wachovia Corporation 2000 - 2004
IBM 1988 - 1991
Skills
Applicant Tracking..., Internet Recruiting, Talent Acquisition, Technical Recruiting, Recruiting, Employee Benefits, Employee Relations, Insurance, Temporary Placement, Human Resources, HRIS, Talent Management, College Recruiting, Onboarding, Performance Management, Vendor Management, PeopleSoft, Sourcing, Employee Engagement, Benefits Negotiation, Staffing Services, Recruiters, Taleo, Benefits Administration, Workforce Planning, Interviews, Management, Hiring, Workers Compensation, Employee Training, Succession Planning, Deferred Compensation, Training, New Hire Orientations, Personnel Management, Screening
Education
Bryant & Stratton College 1983 — 1985
AA, Computer Science
Vauxhall Secondary 1971 — 1976
Psychology
University of North Florida
Bachelor of Arts (B.A.), Psychology
University of North Florida
Bachelor of Arts (BA), Psychology
Citizens Property Insurance December 2007 - July 2008
Citizens Property Insurance August 2006 - December 2007
Citizens Property Insurance March 2005 - August 2006
Citizens Property Insurance July 2004 - March 2005
United States Navy 1993 - 1997
Skills
Claim, Employee Benefits, Budgets, General Insurance, Property & Casualty..., Software Documentation, Leadership, Outlook, Auditing, SDLC, Requirements Gathering, Process Improvement, Customer Service, User Acceptance Testing, Insurance, Visio, Business Process..., Microsoft Excel, Six Sigma, Time Management, Call Centers, Underwriting, Business Analysis, Access, Analysis, Business Process, Change Management, Coaching, Customer Satisfaction, Data Analysis, Financial Analysis, Financial Risk, Health Insurance, ImageRight, Life Insurance, Management, Operations Management, PeopleSoft, Performance Management, Policy, Program Management, Project Management, Quality Assurance, Requirements Analysis, Risk Management, Strategic Planning, Team Building, Team Leadership, Training, Vendor Management
Education
Florida State College at Jacksonville 2008 — 2010
Villanova University 2008 — 2008
Citizens Property Insurance November 2004 - Present
Prudential Financial 1983 - 2003
Education
Florida State College at Jacksonville 1982 — 1984
Citizens Property Insurance October 2010 - Present
Citizens Property Insurance April 2008 - October 2010
Citizens Property Insurance 2007 - April 2008
Citizens Property Insurance June 2006 - July 2007
Skills
Insurance, Claim, Property & Casualty..., Liability, Underwriting, General Insurance, Commercial Insurance, Casualty, Fraud, Risk Management, Legal Compliance, Insurance Law, Claims Management, Claim Investigation, Financial Risk, Microsoft Excel, Microsoft Access, Microsoft Word, 4-40 Customer Service..., 2-20 General Lines..., ImageRight, Merlin, Highpath, Avaya, Windows, Legal Liability
Education
College
Associate's degree, Business Administration and Management, General
Florida Community College at Jacksonville
Bank of America Merrill Lynch June 2015 - Present
Bank of America June 2011 - June 2015
Bank of America August 2010 - June 2011
Citizens Property Insurance September 2008 - March 2011
Citizens Property Insurance December 2005 - September 2008
Citizens Property Insurance November 2004 - December 2005
Palm Harbor Homes March 2000 - August 2004
Skills
Insurance, Property & Casualty..., Casualty, General Insurance, Commercial Insurance, Liability, Claims Management, Commercial Lines, Claim, Workers Compensation, Risk Management, Umbrella Insurance, Legal Liability, Mortgage Banking, Analysis, Benefits Administration, Brokers, Business Analysis, Business Process..., Call Centers, Claim Investigation, Credit, Customer Service, Disability Insurance, Employee Benefits, Enterprise Risk..., Executive Management, Financial Risk, Fraud, Financial Services, Health Insurance, Loans, Management, Mortgage Lending, Negotiation, Policy, Process Improvement, Property, Property Damage, Relationship Management, Sales, Team Building, Training, Underwriting, Life Insurance, Professional Liability, Reinsurance, Requirements Gathering, Risk Assessment, Term Life Insurance
Education
Florida State College at Jacksonville 2015 — 2018
Bachelor of Applied Science (B.A.Sc.), Finance, General
Business School 1987 — 1989
Associates, Business Management
Citizens Property Insurance July 2012 - Present
EverBank 2009 - 2012
Lender Processing Services, Inc. (LPS) 2008 - 2009
Nelnet 2001 - 2008
Nelnet 1999 - 2001
First Union National Bank 1996 - 1999
First Union National Bank 1993 - 1996
Skills
Business Analysis, Requirements Gathering, Quality Assurance, SDLC, MS Project, Crystal Reports, Visio, Data Analysis, SharePoint, Access, User Acceptance Testing, Microsoft SQL Server, MS word, Ms Excel, MS Access, TFS, Salesforce.com, Serena, Toad, PowerPoint, kronos, Kronos WFC, SuccessFactors, OrgPlus, Microsoft Project, Process Improvement
Education
Florida State University - College of Business 1990 — 1992
Bachelor's Degree, Business Management
Florida Community College at Jacksonville 1988 — 1990
Associate's Degree, Business Administration and Management, General
Pre-Paid Legal Services, Inc. November 2010 - December 2012
TEKsystems 2012 - 2012
CSX Transportation 2012 - 2012
Citizens Property Insurance 2007 - 2012
Florida Lottery November 2003 - April 2007
Telcordia Technologies 1982 - 2003
Skills
SDLC, Vendor Management, Program Management, Requirements Analysis, Business Analysis, Software Documentation, Visio, Disaster Recovery, Project Management, Process Improvement, Leadership, Risk Management, SharePoint, Business Process, Troubleshooting, Active Directory, Security, IT Management, PMP, SQL, Databases, Access, Business Process..., Analysis, Integration, Quality Assurance, Business Intelligence, ITIL, MS Project
Education
Villanova University 1982 — 1983
MSCS, Computer Science
Florida State University 1979 — 1980
Mathematics
Florida Agricultural and Mechanical University 1976 — 1979
B.S., Mathematics
Citizens Property Insurance Corporation June 2015 - Present
Citizens Property Insurance February 2013 - Present
Citizens Property Insurance February 2012 - February 2013
Citizens Property Insurance September 2010 - February 2013
Citizens Property Insurance October 2008 - October 2010
Citizens Property Ins Corporation July 2007 - October 2008
Citizens Property Insurance August 2006 - July 2007
Citizens Property Insurance July 2004 - August 2006
City of Belle Glade October 2003 - May 2004
Skills
Visio, Data Analysis, Research, Insurance, Requirements Gathering, Business Process, Business Analysis, Requirements Analysis, User Acceptance Testing, Business Process..., Process Improvement, Property & Casualty..., Risk Management, Microsoft Excel, Microsoft Word, Scrum, Strategic Vision, Customer Service, Customer Satisfaction, Call Center, Agile & Waterfall..., iGrafx, Quality Assurance, Underwriting, Casualty, Agile Methodologies, Testing, Call Centers, Microsoft Office, Business Process Mapping, Training, General Insurance
Education
Florida State University 2007 — 2009
English, Literature; Minor in Humanities
Florida Agricultural and Mechanical University 1995 — 1997
Glades Central Community High School 1991 — 1995
High School Diploma
Citizens Property Insurance Corporation July 2015 - Present
Citizens Property Insurance September 2011 - July 2015
Citizen Property Insurance Corporation July 2010 - November 2011
Citizens Property Insurance June 2007 - July 2010
Skills
Security, Information Security, Disaster Recovery, Information Security..., CISSP, Telecommunications, Active Directory, Business Continuity, IT Management, System Administration, Windows, Network Security, COBIT, Project Management, Technical Support, Windows Server, ITIL, Data Center, System Deployment, Servers, Microsoft Certified..., Operating Systems, Enterprise Architecture
Education
University of Maryland University College 2006 — 2009
BS, Information Systems Management
Ball State University 1990 — 1995
Jackson National Life February 1998 - Present
Citizens Property Insurance January 1987 - February 1998
The Hanover Insurance Group 1987 - 1998
Skills
Unix, SQL, Java Enterprise Edition, Java, DB2, XML, Unix Shell Scripting, JavaScript, IBM Debugger, MS VC++, COBOL, Fileaid, StarTeam, SPUFI
Education
Michigan State University 1987 — 1990
Worked on MBA, but didn't complete, Finance, General
Central Michigan University 1978 — 1981
Bachelor's degree, Management Information Systems
The Hartford May 2001 - Present
The Hartford May 2001 - September 2004
Citizens Property Insurance April 1995 - March 2000
Skills
Casualty, Claim, Claims Handling, Claims Management, Commercial Insurance, Commercial Lines, Customer Service, Financial Analysis, General Insurance, Leadership, Insurance, Legal Liability, Liability, Microsoft Office, Negotiation, Process Improvement, Professional Liability, Property, Risk Management, Strategic Planning, Property Damage, Casualty Insurance, Property, Underwriting
Education
Ball State University
Zurich North America August 2014 - Present
Citizens Property Insurance July 2010 - July 2014
Nationwide Insurance October 2009 - July 2010
Nationwide Insurance August 2004 - October 2009
Nationwide Insurance October 2001 - August 2004
Skills
Insurance, Management, Risk Management, Claims Handling, Claim, Catastrophe, Property Claims, Project Planning, Underwriting, Adjustments, Property Damage, Strategy, Budgets, Property & Casualty..., Claims Management, Data Analysis, General Insurance, Training, Leadership, Quality Assurance, Performance Management, Commercial Lines, Adjusters, Large Loss, Liability, Sales, Commercial Insurance
Education
University of South Carolina-Columbia
Bachelor
Florence-Darlington Technical College
Associate
Medsport November 2009 - Present
James Hardie Building Products June 2007 - May 2009
Citizens Property Insurance May 2006 - March 2007
Skills
Sales, Account Management, Sales Operations, Sales Management, New Business Development, Strategic Planning, Pricing, Team Building, Negotiation, Customer Service, Forecasting, Cross-functional Team...
Education
Eastern Michigan University 2002 — 2006
BBA, Business Management
crossfit
Dale Carnegie Training Tampa Bay September 2012 - Present
Dale Carnegie Training Tampa Bay January 2000 - Present
Citizens Property Insurance January 2009 - April 2012
Dale Carnegie Training February 2000 - January 2009
Boy Scouts of America February 1995 - February 2000
Boy Scouts of America 1995 - 2000
Skills
Leadership Development, Coaching, Organizational..., Training Delivery, Training, Leadership, Team Building, Staff Development, Performance Management, Executive Coaching, Instructional Design, Public Speaking, Personal Development, Program Management, Workshop Facilitation, Sales Management, Customer Service, Employee Training, Sales, Presentation Coaching, 360 Feedback, Needs Analysis, Interviews, Employee Relations, Business Coaching, Strategy, Performance Consulting, E-Learning, Change Management, Management Development, Blended Learning, Instructor-led Training, Conflict Resolution, Organizational..., Human Resources, MBTI, Strategic Planning, Management Consulting, Succession Planning, Process Improvement, Talent Management, Team Leadership, Adult Education, Management, Soft Skills, Performance Improvement, Career Development, Employee Engagement, Emotional Intelligence, Executive Development
Education
University of West Florida - College of Business 1987 — 1989
MBA, Organizational Development
Florida Institute of Technology 1982 — 1986
BS, Business Administration/Management
Fort Walton Beach High School
Fort Walton Beach High School
Citizens Property Insurance June 2009 - Present
The South Financial Group October 2006 - June 2009
SunTrust Bank January 2004 - September 2006
SunTrust Bank August 2002 - January 2004
Compass Bank July 2000 - August 2002
Skills
Financial Analysis, Credit Analysis, Accounting, Sales, Credit, Risk Management, Auditing, Cash Flow, Internal Controls, Banking, Underwriting, Commercial Banking, Financial Risk, Internal Audit, Insurance, Loans, Commercial Lending, Property & Casualty...
Education
University of Phoenix 2007 — 2008
Masters of Science in Business Administration, Business Administration
Auburn University at Montgomery 1999 — 2001
Bachelor of Science in Business Administration, Business Administration
Wallace Community College Selma 1997 — 1999
Associate of Science, Business Administration
Cisco June 2014 - Present
Cisco November 2013 - June 2014
HP June 2010 - November 2013
Florida State College at Jacksonville June 2007 - June 2012
CSC October 2009 - June 2010
Citizens Property Insurance October 2007 - June 2009
Aries Group 2007 - 2008
Skills
Data Center, Cisco Technologies, VoIP, CCNP, Networking, Cisco Call Manager, IT Strategy, Troubleshooting, Network Security, Infrastructure, Disaster Recovery, Active Directory, Windows Server, Virtualization, VMware
Education
Florida State College at Jacksonville 2003 — 2006
AS, Computer Engineering
Thomas Edison State College 2000 — 2003
BS, Nuclear Engineering
Florida Department of Economic Opportunity May 2014 - Present
Florida Department of Economic Opportunity December 2013 - May 2014
Florida Department of Economic Opportunity March 2012 - December 2013
Information Systems of Florida February 2008 - March 2012
Citizens Property Insurance July 2007 - February 2008
Information Systems of Florida August 1998 - July 2007
Skills
Requirements Analysis, Software Project..., SDLC, Business Analysis, Program Management, PMP, Project Management, Databases, Requirements Gathering, Management Consulting, Disaster Recovery, Software Development, SharePoint, Integration, Business Intelligence, SQL, Oracle, Business Process..., Visio, Enterprise Architecture, IT Management, Enterprise Software, Microsoft SQL Server, Project Portfolio...
Education
Florida State University - College of Business 1995 — 1998
BS, Management Information Systems
Florida State University 1991 — 1994
BS, Political Science
Citizens Property Insurance June 2012 - Present
Independent Purchasing Cooperative January 2011 - June 2012
Assurant Solutions July 2010 - January 2011
Allstate Insurance August 2009 - June 2010
Gantek Systems Solutions Inc August 2008 - July 2009
Skills
ETL, SSIS, Data Warehousing, Teradata, T-SQL, Data Modeling, SSRS, Informatica, Data Integration, Databases, Oracle, Database Design, Guidewire, Data Vault, Agile Methodologies, Microsoft SQL Server, Agile Methodolgy, Requirements Analysis, Database Administration
Education
AU
Master, Computer Science
Andhra University
Master's degree, Computer
Citizens Property Insurance August 2015 - Present
Florida Department of Management Services October 2012 - August 2015
Florida Department of Highway Safety and Motor Vehicles July 2012 - October 2012
Florida Agency For Enterprise Information Technology October 2010 - July 2012
Florida Department of Management Services August 2007 - October 2010
Florida Department of Management Services March 2006 - August 2007
Florida Department of Highway Safety and Motor Vehicles August 2002 - August 2007
Skills
PMP, FCPA, Policy, Program Management, Project Management, Strategic Planning, Government, Process Improvement, Procurement, Contract Management, Business Analysis, Contract Negotiation, ITIL Certified, Legislation, Strategic Sourcing, SharePoint, Government Procurement, Information Technology, Public Policy, Vendor Management, ITIL, Management, Business Process..., RFP, Disaster Recovery, IT Strategy, Purchasing, Enterprise Software, State Government, Cloud Computing, Information Security, Business Process, Project Planning, Strategy, Governance, Analysis, Change Management
Education
University of Phoenix 1994 — 1996
MBA, Business Administration
University of Phoenix 1992 — 1994
BS, Business Administration
Bethel College 1980 — 1982
Associate of Arts, Journalism
Citizens Property Insurance August 2004 - July 2015
Inspire Insurance Solutions January 1999 - November 2004
CompuNet Support Systems, Inc January 1988 - December 1998
Skills
Business Analysis, Process Improvement, Insurance, Customer Service, Project Management, SDLC, Requirements Analysis, Leadership, Software Project..., Analysis, Agile Methodologies, Requirements Gathering, Integration, SQL, Visio, Microsoft SQL Server, Software Documentation, Vendor Management, Business Intelligence, Risk Management, Management, Property & Casualty..., Access, Software Development
Education
Eastfield College
Associate's degree, Computer Science
Bi-Lo Holdings July 2014 - Present
NGA Human Resources 2013 - 2014
Citizens Property Insurance 2012 - 2013
Florida Blue 2011 - 2012
Lender Processing Services, Inc. (LPS) 2006 - 2011
General Dynamics - Earl 2002 - 2006
US Navy 1997 - 2002
Skills
Crystal Reports, Project Management, MS Project, Project Coordination, Microsoft Office, Training, ERP, Process Improvement, SDLC, Business Process..., Requirements Gathering, Business Analysis, Project Finance, Software Documentation, Six Sigma, Management, Applicant Tracking..., Human Resources
Education
Webster University
Master of Business Administration (M.B.A.)
Columbia College 2009 — 2012
Bachelor of Business Administration (B.B.A.), Finance and Financial Management Services
Toshiba October 2012 - Present
Cleaver-Brooks May 2010 - October 2012
Citizens Property Insurance May 2004 - May 2010
HAND Wireless 2001 - 2003
HAND Wireless 2001 - 2003
HAND Wireless 2001 - 2003
HAND Wireless 2001 - 2003
Skills
Financial Analysis, Accounting, Financial Reporting, Managerial Finance, Process Improvement, Financial Accounting, Microsoft Excel, Access, Budgets, Internal Controls, Business Analysis, Insurance, Microsoft Word, Microsoft Office, PowerPoint, Treasury, Treasury Management, Finance, Management, Risk Management
Education
East Carolina University 2001 — 2002
Master of Science (MS), Economics
East Carolina University 1997 — 2001
Bachelor of Science (BS), Economics
UPC Insurance November 2014 - Present
Citizens Property Insurance Corporation August 2013 - November 2014
Citizens Property Insurance November 2008 - August 2013
Claims Corner, Inc. January 2008 - November 2008
Insurance Servicing & Adjusting Co. June 2007 - January 2008
Claims Corner, Inc. August 2005 - June 2007
Argus Fire & Casualty November 1998 - August 2005
Insurance Servicing & Adjusting Company 1995 - 1998
Lakes Insurance Agency 1992 - 1995
Education
Florida Atlantic University 1992 — 1994
CFP - Insurance, Tax and Finance
Citizens Property Insurance Corporation
Independent Adjuster Certification
Hanover Insurance Company’s Property Course
Certification
Vale Institute
Diploma, Structural - Residential Building Damage Estimating
Xactimate 24 XPERT Training, Xactware Company
Completed
Miami Police Department
Arson Investigations for the 21st Century,
Vale Institute
Diploma, Property/Dwelling Building/Contents Adjusting
Citizens Managerial College 2010 — 2010
Insurance & Finance
NTSU
English and Business Administration
Naval Branch Health Clinic Mayport November 2013 - Present
US Navy July 2011 - October 2013
Citizens Property Insurance January 2009 - December 2010
University of North Florida August 2007 - May 2009
Florida Department of Health July 2006 - November 2008
Peoria City Health Department January 2006 - July 2006
Skills
Healthcare Management, Healthcare, Greenbelt Lean Six..., Case Managment, Leadership, Hospitals, Operations Management, Grant Writing, Management, Budgets, Program Management, Human Resources, Health Education, HIPAA, Data Analysis, Research, Team Building, Policy, Leadership Development, Military, Training, Government, Program Development
Education
University of North Florida 2008 — 2011
Master's degree, Health/Health Care Administration/Management
Western Illinois University 2004 — 2005
Master of Science (M.S.), Public Health Education and Promotion
Eastern Illinois University 2000 — 2004
Bachelor of Applied Science (BASc), Public Health Education and Promotion
Aerotek Professional Services November 2009 - Present
Citizens Property Insurance June 1990 - November 2005
Skills
Research, Data Entry, Problem Solving, Administrative Support, Documentation, Customer Relations, Microsoft Office, Underwriting, Excel, PowerPoint, Word, Insurance, Customer Service, Administration, Outlook, Claims, Customer Satisfaction, Writing, Mentoring, Telephone Skills, Billing, Team Building, Lotus Notes, Payroll Processing, Payroll, Coaching, Typing, Reception, Records Management, Employee Benefits, Multitasker, Sales Support, Sales Management, Quotas, Cash Management, Stock, Supplies, Grant Writing, Social Networking, Quality, Retail, Teaching
Education
Florida Community College at Jacksonville 1988 — 2005
Citizens Property Insurance Director of Commercial UnderwritingCitizens Property InsuranceJanuary 2011 - Present
Skills
Property & Casualty..., Commercial Lines, Underwriting, Insurance, Casualty, General Insurance, Legal Liability, Commercial Insurance, Liability, Claim, Claims Management, Workers Compensation, Property Claims, Liability Analysis, Health Insurance, Umbrella Insurance
Education
East Tennessee State University
Bachelor of Business Administration (B.B.A.), Management
Citizens Property Insurance August 2011 - Present
Education
Dublin City University
Master's in, Software Engineering
Citizens Property Insurance June 2006 - Present
Celebrating Home 2010 - 2013
Cape Fear Community College 2005 - 2006
Cape Fear Community College 2004 - 2005
Fayetteville Technical Community College 1996 - 2004
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Customer Service, PowerPoint, English, Research, Windows
Education
Fayetteville Technical Community College 1993 — 1997
Associate's Degree, Criminal Justice
Fayetteville Technical Community College 1985 — 1988
Associate's Degree, Business Administration
Citizens Property Insurance April 2013 - Present
Kemper Corporation January 2008 - February 2013
BCBSFL September 2000 - December 2007
Computech Concepts, Inc. October 1989 - December 2000
Skills
Integration, DB2, Agile Methodologies, SOA, SDLC, Websphere, Enterprise Architecture, Systems Analysis, XML, SQL, Web Services, Requirements Analysis, ESB, EJB, Requirements Gathering, JMS, XSLT, Guidewire, Gosu, EDI, JCL, SharePoint, Visio, Microsoft SQL Server, Data Warehousing, Sonic ESB, Thunderhead
Education
Fairleigh Dickinson University 1980 — 1982
MBA, Management
St. Peter's College
BS, Business
Citizens Property Insurance June 2012 - Present
American Family Insurance August 2010 - June 2012
Sentry Insurance October 2008 - July 2010
Skills
QTP, Quality Center, Quality Assurance, Test Automation, Software Quality..., Regression Testing, SDLC, User Acceptance Testing, Requirements Analysis, Test Planning, SOAPUI, Selenium WebDriver, ITKO LISA
Education
Keller Graduate School of Management of DeVry University 2005 — 2006
Master of Business Administration (MBA), Business Administration and Management, General
Eastern University
Citizens Property Insurance March 2008 - Present
Collaborative Systems inc December 2007 - March 2014
Skills
SDLC, Websphere, Weblogic, WebSphere Application..., Tomcat, DB2, Application Architecture, Enterprise Architecture
Education
Cleveland State University
Master of Science (MS), Computers and Information Sciences
Citizens Property Insurance July 2005 - Present
Avon January 2005 - Present
Humana November 1997 - January 2003
Skills
Insurance, Underwriting, Claim, Property & Casualty..., Health Insurance, Workers Compensation, Employee Benefits, Claims Management, Data Analysis, Reinsurance, Benefits Administration, Risk Management, Analysis, Process Improvement, Access
Education
Chesapeake College
Associate of Arts and Sciences (AAS), Sociology
Citizens Property Insurance 2007 - 2012
Florida Blue April 2001 - September 2005
Skills
Customer Service, Insurance, Risk Management, Call Centers, Claim, Property, General Insurance, Claims Management, Casualty, Property, Health Insurance, Training
Education
Florida Community College at Jacksonville
GED
Home February 2011 - Present
Staffmark 2010 - 2011
Citizens Property Insurance May 2006 - May 2008
Caring Companions January 2004 - January 2005
Skills
Office Administration, Microsoft Office, Office Equipment, Microsoft Word, Microsoft Excel, Multi-line Phone, Computers
Education
Central Georgia Technical College 2003 — 2003
Certificate, Certified Nursing Assist
Florida Department of Juvenile Justice December 2013 - Present
Citizens Property Insurance December 2011 - May 2013
Citizens Property Insurance December 2008 - December 2011
Citizens Property Insurance March 2008 - December 2008
Skills
Proficient with..., Organizational..., Employee Training, Databases, Learning Management..., Project Management, Analysis, Administrative..., Training, Budgets, Management, Process Improvement, Vendor Management, Business Process, Customer Service, Microsoft Office
Education
Keiser University-Ft Lauderdale 2008 — 2010
Master of Business Administration (MBA)
Flagler College 2006 — 2008
Bachelor's degree, Business Administration and Management, General
Tallahassee Community College 2001 — 2003
Associate of Arts (AA)