Health Care Service Corporation
Industry: Managed care company
DescriptionHealth Care Service Corporation is a not-for-profit corporation health insurance company in the United States. HCSC was formerly known as Hospital Service Corporation and changed its name to Health Care Service Corporation in 1975. Headquarters: Chicago, Illinois, United States CEO: Paula Steiner Number of employees: 22,000 Chief information officer: Steve Betts Subsidiaries: Blue Cross and Blue Shield of Texas, SVPs: Michael Frank (Tri-state Plans), Steve Betts, Eric Feldstein, Nazneen Razi
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Health Care Service Corporation Employees
Health Care Service Corporation July 2010 - Present
DeVault Enterprises, Inc. August 2007 - May 2009
Skills
Active Directory, Budgets, Disaster Recovery, Management, Leadership, IT Management, Microsoft Excel, Microsoft Office, Microsoft Word, Network Security, Network Administration, Strategic Planning, Team Building, Troubleshooting, Vendor Management, Visio
Education
University of Phoenix 2012 — 2017
Doctor of Management in Organizational Leadership/Information Systems and Technology
Northeastern State University 2009 — 2011
Professional Master of Business Administration, Business Administration
Northeastern State University 2003 — 2011
Northeastern State University 2003 — 2007
Bachelor of Business Administration, Management Information Systems and International Business
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas June 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 2013 - June 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2012 - August 2013
Health Care Service Corporation July 2002 - August 2012
Skills
Health Insurance, Insurance, Process Improvement, Strategy, Business Analysis, Strategic Planning, Healthcare, Marketing, Leadership, Vendor Management, Business Process..., Customer Service, Project Management, Team Building, Business Intelligence
Education
Loyola University Chicago 2000 — 2002
MBA in Finance
Universidad Católica Andrés Bello 1989 — 1994
BS Business Administration, Business Administration and Management, General
Autozone January 2015 - Present
Workforce Solutions of West Central Texas April 2014 - November 2014
Health Care Service Corporation December 2012 - April 2014
Health Care Service Corporation July 2007 - December 2012
U.S. Air Force March 1985 - September 2007
Skills
Leadership, Training, Leadership Development, Performance Management, Team Building, Program Management, Change Management, Employee Relations, Staff Development, Employee Training, Talent Management, Process Improvement, Management, Team Leadership, Organizational..., Human Resources, Personnel Management, Workforce Planning, Customer Service, Benefits Administration, Microsoft Word, Microsoft Excel, Interviews, PeopleSoft, Military, Security Clearance, Defense, DoD, Military Experience, Operational Planning, Top Secret, Air Force
Education
Northcentral University 2005 — 2007
MA, Psychology
Louisiana Tech University 2003 — 2004
BGS, General Studies/Psychology
Citizen Kitten 2007 - Present
Health Care Service Corporation October 2006 - Present
American Society for Quality 1999 - 2005
Skills
Process Improvement, Software Documentation, Project Management, Program Management, Quality Assurance, Business Analysis, Strategic Planning, Technical Writing, Quality Management, Team Leadership, Team Building, Training, Microsoft Office, Social Media, Management, Windows, Analysis, Visio, ITIL, Cross-functional Team..., Project Planning, Troubleshooting, Business Process..., Leadership, CRM, Change Management, Vendor Management, Budgets, Six Sigma, Team Management, Data Analysis, Organizational..., Process Engineering, Coaching, Risk Management, Management Consulting, Strategy, Business Intelligence, Project Portfolio..., Leadership Development, Salesforce.com, Customer Satisfaction
Education
Northern Michigan University 1990 — 1993
Coldwell Banker Weir Manuel January 2013 - March 2014
SEE, Inc. December 2011 - December 2012
United Cerebral Palsy of Metro Detroit September 2011 - December 2011
Schokora Consulting, LLC December 2010 - December 2011
Boys & Girls Clubs of Southeastern Michigan 2011 - 2011
Plante Moran June 2007 - July 2010
Advantage Management Group June 2005 - March 2007
Plante Moran October 1998 - September 2004
George S. Olive & Co. January 1996 - January 1998
Health Care Service Corporation June 1994 - January 1996
Skills
Financial Reporting, Accounting, Financial Analysis, Budgets, QuickBooks, Financial Forecasting, Real Estate, Management Consulting, Due Diligence, Real Estate Transactions, Seller Representation, Buyer Representation, First Time Home Buyers, Forecasting, CPA, Cash Flow, Problem Solving, Cash Flow Management, Budgeting, Nonprofits, Grant Writing, Finance
Education
University of South Carolina-Columbia 2014 — 2014
Grant Writing Certificate
Michigan State University 1990 — 1994
Bachelor of Arts
DeKalb High School 1986 — 1990
Microsoft June 2015 - Present
Health Care Service Corporation December 2013 - May 2015
Mercer October 2012 - July 2013
Mercer November 2010 - October 2012
Alexander Group, Inc. 2007 - 2009
Deloitte Consulting, LLP 2004 - 2007
Cigna Corporation June 2003 - August 2003
Blue Cross and Blue Shield Association 1999 - 2002
Lotsoff Capital Management 1997 - 1999
Skills
Strategy, Management Consulting, Team Building, Business Development, Project Management, Go-to-market Strategy, Business Strategy, Leadership, Consulting, Management, Product Management, Business Intelligence, Building Relationships, Segmentation, Organizational Design, Sales Enablement, Sales Process, Change Management, Analytics, Salesforce.com, Market Research, Mergers & Acquisitions, Strategic Planning, Leadership & Coaching, Channel Alignment, Sales Methodology, CRM
Education
University of Michigan - Stephen M. Ross School of Business 2002 — 2004
M.B.A., Strategy, Marketing
Northwestern University 1993 — 1997
BA, Psychology
Stagg High School
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2013 - September 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2012 - April 2013
Health Care Service Corporation 2006 - March 2012
UnitedHealth Group March 2006 - October 2006
Education
Marquette University 2001 — 2005
Bachelor of Arts (BA), History
Enterprise Holdings July 2014 - Present
Health Care Service Corporation January 2013 - Present
Claremore Indian Hospital February 2009 - October 2012
Skills
Healthcare Management, Healthcare, Hospitals, Medical Terminology, HIPAA, Medical Records, Patient Safety, Healthcare Information..., EMR, Public Health, Medical Billing, BLS, Nursing, Data Entry, EHR, Medical Coding, ICD-9, Medicare, Healthcare Industry, Medicaid, Insurance, HCPCS, HMO, Invoicing, 10 Key, Revenue Cycle Management
Education
Northeastern State University
Tulsa Community College
Computech Corporation January 2015 - May 2015
Health Care Service Corporation 1993 - July 2014
TMF Health Quality Institute 1990 - 1993
Skills
HEDIS Medical Record..., Quality Improvement..., Health Insurance, HIPAA, Medicaid, Managed Care, Healthcare, Healthcare Management, Healthcare Information..., Process Improvement, Medical Terminology, Physicians
Education
The University of Texas at Austin 1985 — 1988
Bachelor of Science in Nursing, Registered Nursing/Registered Nurse
Madison Area Technical College 1979 — 1982
Associate in Applied Science, Nursing
Health Care Service Corporation August 2014 - Present
Health Care Service Corporation November 2011 - August 2014
Health Care Service Corporation May 2008 - November 2011
Health Care Services Corporation May 2006 - May 2008
Health Care Service Corporation September 2004 - May 2006
Skills
Policy, Process Improvement, Insurance, Training, Call Centers, Team Building, Employee Benefits, Risk Management, Health Insurance, Coaching, Claim, Software Documentation, Change Management, Performance Management, Vendor Management, Team Management, Educational Leadership
Education
North Central College 2004 — 2010
Bachelor of Arts (B.A.), Business Administration
YMCA of Metropolitan Chicago June 2012 - Present
The John Marshall Law School July 2013 - Present
Hudson February 2012 - June 2012
Accenture May 2011 - August 2011
Premier Farnell June 2010 - April 2011
Health Care Service Corporation 2008 - 2010
Recon Optical (Purchased by Goodyear Corporation) 2006 - 2008
United States Postal Service 2002 - 2006
American Bar Association 1999 - 2002
DePaul University 1997 - 1999
Skills
Labor and Employment..., Healthcare Law, Drafting and..., IT Contracts, Conducting Internal..., Managing Complex..., Litigation, Contractual Agreements, Legal Writing, Negotiation, Health Law, Intellectual Property, Management, Litigation Management, Arbitration, Legal Assistance, Contract Negotiation, Labor, Corporate Governance, Employment Law, Courts, Commercial Litigation, Mergers, Corporate Law, Policy, Appeals, Licensing, Privacy Law, Conducting, Internal Investigations, Legal Advice, Public Speaking, Administrative Law, Dispute Resolution, Document Review, Due Diligence, Employee Benefits, Employee Relations, Government, Human Resources, Immigration Law, Insurance, International Law, Joint Ventures, Leadership, Legal Compliance, Legal Research, Litigation Support, Mediation, Mergers & Acquisitions
Education
The John Marshall Law School 1983 — 1986
J.D.
Lake Forest Graduate School of Management
MBA
Northern Illinois University
B.S., Finance
Health Care Service Corporation July 2007 - March 2015
Perten Instruments June 2006 - July 2007
Glenwood Middle School July 2005 - June 2006
Skills
Software Documentation, Accounts Payable, Spreadsheets, Negotiation, Finance, Health Insurance, Leadership, Personnel Management, Performance Management, Customer Service, Workers Compensation, Employee Training, Organizational..., Coaching, Claim
Education
Rasmussen College-Minnesota 2013 — 2015
Bachelor’s Degree, Human Resources Management & Organizational Leadership, 3.98
Lincoln Land Community College 2010 — 2011
Associate's Degree, Liberal Arts and Sciences/Liberal Studies, 3.8
Optum July 2013 - Present
Performance Innovations, LLC October 2009 - Present
OptumHealth July 2010 - June 2013
Health Care Service Corporation May 2005 - November 2009
FCG May 1998 - April 2005
EDS August 1981 - April 1998
Skills
Program Management, Change Management, Business Transformation, Strategic Planning, Strategy Alignment, Process Improvement, Healthcare Information..., Healthcare, IT Strategy, Business Strategy, Management Consulting, Integration, Requirements Gathering, Cross-functional Team..., Leadership, Business Process, Management, Business Process..., Project Portfolio..., Consulting
Education
Midwestern State University 1977 — 1981
B.A.
HealthCare Service Corporation BlueCross BlueShield of Illinois May 2014 - Present
Health Care Service Corporation BlueCross BlueShield of Illinois August 2008 - May 2014
HCSC 2010 - 2014
Health Care Service Corporation BlueCross BlueShield of Illinois February 2007 - August 2008
Health Care Service Corporation BlueCross BlueShield of Illinois March 2006 - February 2007
Health Care Service Corporation BlueCross BlueShield of Illinois January 2004 - March 2006
HCSC 2002 - 2005
Health Care Service Corporation December 1999 - January 2004
Health Care Service Corporation BlueCross BlueShield of Illinois June 1998 - December 1999
Health Care Service Corporation BlueCross BlueShield of Illinois June 1997 - June 1998
Skills
Change Management, Strategic Communications, Healthcare, Training, Employee Engagement, HIPAA, Instructional Design, Leadership, Project Planning, Strategy, Medicare, Strategic Planning, Analysis, Program Management, Organizational..., Learning Management..., Performance Improvement, E-Learning, Health Insurance, Team Effectiveness, Culture Evolution
Education
University of California, Los Angeles 2010 — 2011
Certificate, Screenwriting
Northern Illinois University 1983 — 1988
BSN, Nursing
Health Care Service Corporation June 1999 - Present
Mondelēz International January 2013 - July 2015
Skills
User Acceptance Testing, Insurance, Health Insurance, Quality Center, Quality Assurance, Process Improvement, Business Analysis, Software Quality..., Visio, Call Centers, Lotus Notes, General Insurance, Requirements Analysis, Access, Analysis, Property & Casualty..., SDLC, Vendor Management
Education
Lincoln Land Community College 1987 — 1991
Associate's degree, Business Management
Health Care Service Corporation March 2005 - Present
Skills
Application Architecture, DB2, COBOL, Visio, SDLC, Business Analysis, Lotus Notes, Requirements Analysis, Healthcare Information..., Software Project...
Education
JNTU, Hyderabad 1993 — 1995
Master of Technology (M.Tech.), Energy Systems
Manipal Institute of Technology 1987 — 1991
Bachelor's degree, Industrial and Production
Truven Health Analytics April 2015 - Present
iMDsoft May 2014 - January 2015
Truven Health Analytics 2015 - 2015
Truven Health Analytics 2015 - 2015
McKesson Provider Technologies November 2011 - March 2014
Health Care Service Corporation April 2007 - August 2011
Tulsa Spine & Specialty Hospital October 2002 - April 2007
St. Francis Medical Center January 1991 - October 2002
Skills
Healthcare Information..., Software Documentation, HIPAA, EMR, Hospitals, Clinical Research, Quality Assurance, Informatics, EHR, Healthcare, Agile Methodologies, Scrum, Functional Analysis, Requirements Analysis, Functional Requirements, Process Improvement, Technical Documentation, Business Requirements, Documentation, HL7, Managed Care, Business Analysis, Visio, Access, Nursing, Kanban, Software Quality..., Report Writing, Credentialing, Access Database, Interventional Pain..., Interventional Radiology, Accreditation, Staff Development, Nursing Management, Risk Management, OR Nursing, CMS, Integration, Management
Education
PMP Bootcamp 2014 — 2014
Oklahoma Wesleyan University 2001 — 2003
B.S., Business Administration
Tulsa Community College 1988 — 1991
Associate of Arts and Sciences (A.A.S.), Registered Nursing/Registered Nurse
Langston University
Northeastern State University
Rangeview High School
Advocare October 2013 - Present
Health Care Service Corporation June 2008 - April 2013
Skills
Microsoft Office, Customer Service, Social Media, Public Speaking, Team Building, Microsoft Excel, Sales, Social Networking, Microsoft Word, Strategic Planning, Medical Terminology, Medical Education, Nursing Education, Nursing Care
Education
Lakeview College of Nursing 2015 — 2016
Registered Nursing/Registered Nurse
Danville Area Community College 2011 — 2014
Associate’s Degree, Applied Science/Liberal Arts
Rush University Medical Center 2012 - Present
Consulting Alita Tucker January 2010 - Present
Neighborhood Writing Alliance 2008 - 2011
Health Care Service Corporation 2006 - 2009
Health Care Service Organization 2004 - 2006
Health Care Service Corporation 2003 - 2004
Pepsico, Inc. 2000 - 2002
Internal Revenue Service 1982 - 2000
Skills
Results Focused, Change Management, Diversity, Talent Development, Talent Management, Recruitment/Retention, Team Building, Organizational..., Organizational Design, Performance Management, Strategic Planning, Thought Leadership, Collaborative Leadership, Emotional Intelligence, Project Collaboration, Corporate Communications, Competency Mapping, Goal Development, Program Facilitation, Project Facilitation, Change Initiatives, Human Performance, 360 Feedback, Large Scale Systems, Mergers, Building Relationships, Public Speaking, Strategic Thinking, Creative Problem Solving, Influential, Analysis, Coaching, Leadership, Leadership Development, Management, Program Management, Project Management, Training
Education
Lake Forest Graduate School of Management
Master of Business Administration (MBA)
College of Executive Coaching
Loyola University-Chicago
M.A, Organization Development
Smith College
B.A, Sociology
Health Care Service Corporation February 2008 - December 2010
Health Care Service Corporation May 2007 - February 2009
IBM 1981 - 2005
Skills
Management, Team Building, CRM, PMO, Cross-functional Team..., Process Improvement, Sourcing, Insurance, Leadership, Program Management, Start-ups, Project Management, Change Management, PMP, Vendor Management, Business Process, Access, Marketing
Education
Michigan State University
BA
Nuance Communications, Inc. June 2011 - Present
Health Care Service Corporation November 2007 - June 2011
Skills
Java Enterprise Edition, PL/SQL, REST, Design Patterns, SDLC, J2EE Application..., Enterprise Architecture, AJAX, JavaScript, SQL, WebSphere Application..., DB2, Oracle, Unix, JPA, Java, Agile Methodologies, XML, UML, Servlets, Eclipse, Websphere, JBoss Application Server, Web Services, JDBC, SOA, JMS, Maven, Ant, EJB, JSP, JUnit, Tomcat, Struts, Hibernate, Spring, CVS, XSLT, Test Driven Development, Swing, Software Development, WebSphere
Education
New Mexico State University 1996 — 1999
Master, Software Engineering
National Government Services September 2014 - Present
Myers and Stauffer LC July 2012 - June 2014
National Government Services, Inc June 2004 - July 2012
United Government Services, LLC May 2003 - June 2004
United Government Services, LLC August 1998 - July 2002
Health Care Service Corporation July 1995 - August 1998
Skills
Medicare, Auditing, Excel, Problem Solving, Word, Analysis, Software Documentation, Microsoft Word
Education
Upper Iowa University,Madison Campus
Bachelor of Science, Accounting
Madison Area Technical College
Associates Degree, Accounting
Apple November 2014 - Present
Apple January 2013 - November 2014
Apple Inc. February 2011 - January 2013
Apple Inc. June 2010 - February 2011
University of Wisconsin-Madison August 2009 - June 2010
Marquette University September 2007 - June 2009
Health Care Service Corporation June 2005 - August 2007
Andreou & Casson, Ltd. May 2003 - August 2003
Skills
Computer Hardware, Technical Support, French, Mac OS X, Mac, Video Editing, iLife, Keynote, iWork, Customer Service, Troubleshooting, Final Cut Pro, OS X, Management, iPod, iPhone, iMovie, Public Speaking, Microsoft Office, Retail, Time Management, Mac OS, iOS, Mobile Devices
Education
Marquette University 2006 — 2009
BA, French, History
Marquette University 2006 — 2009
Bachelor of Arts (B.A.), History
Health Care Service Corporation Director, Enterprise Implementation OfficeHealth Care Service Corporation2013 - Present
Skills
Employee Benefits
Education
Lake Forest Graduate School of Management 2008 — 2010
MBA, Health Care
Northern Illinois University
BS, Child Development
Health Care Service Corporation October 2006 - Present
American Airlines 2006 - 2006
BNSF Railway 1998 - 2006
Telesoft Russia 1994 - 1998
Skills
Requirements Analysis, Enterprise Architecture, SOA, Java, Java Enterprise Edition, JavaScript, XML, Spring, Hibernate, AJAX, Web Applications, Web Services, AJAX Frameworks, SQL, Application Architecture, DB2, IT Strategy, SDLC
Education
National Research Nuclear University (former Moscow Engineering Physics Institute) 1984 — 1990
masters, Engineering physics
Health Care Services Corporation January 2013 - Present
Health Care Services Corporation November 2011 - January 2013
Health Care Service Corporation January 2011 - November 2011
Health Care Service Corporation September 2010 - December 2010
Fubon Bank (Hong Kong) Limited January 2008 - December 2008
Fubon Bank (Hong Kong) Limited April 2006 - January 2008
ABN AMRO January 2005 - April 2006
Zurich Life March 2004 - November 2004
Capital Securities Corporation February 1999 - March 2001
Capital Securities Corporation July 1997 - February 1999
Skills
Investments, Derivatives, Securities, Insurance, Financial Analysis, Financial Reporting, life insurance, Life Insurance, Equities, Finance, Bloomberg, Financial Services, Mutual Funds, Portfolio Management, Financial Modeling, Business Strategy, Banking
Education
University of Illinois at Urbana-Champaign 2001 — 2003
MBA, Finance
National Chengchi University 1993 — 1997
Bachelor of Science, Money and Banking
Health Care Service Corporation September 2008 - Present
Health Care Service Corporation July 2004 - September 2008
Rush Medical University January 2002 - July 2004
Conseco May 2000 - August 2001
ABN AMRO January 1998 - May 2000
Skills
Internal Controls, Internal Audit, Auditing, Financial Reporting, Sarbanes-Oxley Act, Financial Analysis, Corporate Governance, Access, Leadership
Education
Roosevelt University 2001 — 2003
MBA, Concentration Marketing
Northern Illinois University 1993 — 1997
BS, Accounting
Tye Software Services April 2013 - Present
Computer Training Source, Inc January 2015 - Present
Computer Systems Institute January 2014 - September 2014
Health Care Service Corporation December 2004 - April 2013
HIMSS January 2004 - December 2004
Tye Software Services April 1993 - December 2003
Education
Northeastern Illinois University 2005 — 2011
MS, Computer Science
University of Illinois at Urbana-Champaign 1977 — 1981
BA, English
Health Care Service Corporation February 2013 - Present
Health Care Service Corporation June 2012 - August 2012
Gates Rubber Company June 2008 - August 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft SQL Server, Access, Teradata, Visio, Visual Basic, HTML, Computer Diagnostics, Computer Repair, Project Management, Highly detail oriented, Time Management, Teamwork, Adaptable to Changes, Relational Databases, Data Analysis, Microsoft Project, windows 7, Windows 8, cross-functional..., Business Intelligence, Production Support, Technical Support, System Testing, Troubleshooting
Education
Northern Illinois University - College of Business 2011 — 2012
Bachelor of Science (B.S.), Operations & Information Management
Rock Valley College 2008 — 2010
Associate of Arts (A.A.), Business
Health Care Service Corporation August 2007 - Present
University of Colorado at Denver September 2004 - May 2007
Crate and Barrel July 2002 - August 2004
Villa Santa Maria August 1999 - May 2002
Burt Childrens Center June 1998 - August 1999
Education
University of Colorado at Denver 2004 — 2006
MA, Psychology
Michigan State University 1992 — 1997
BA, Psychology
Innovista Health Solutions January 2014 - Present
The Advisory Board Company October 2013 - December 2013
Care Team Connect, Inc. January 2012 - December 2013
Availity April 2011 - January 2012
Availity January 2010 - April 2011
Availity LLC January 2007 - December 2009
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2002 - December 2006
Health Care Service Corporation 2002 - 2006
Pegasystems 1998 - 2000
Education
Miami University 1991 — 1995
BA, English Journalism / Political Science
New Trier 1987 — 1991
Blue Cross and Blue Shield of TX March 2007 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas March 2007 - Present
Health Care Service Corporation 2007 - Present
Morgan Stanley October 2005 - June 2006
Discover June 2004 - October 2005
Discover Financial Services 2004 - 2005
Kemper Insurance July 1995 - April 2003
Caremark January 1990 - June 1993
Baxter June 1983 - March 1990
Skills
SDLC, PMP, PMO, Project Portfolio..., Oracle, DB2, Vendor Management, Visio, MS Project, Integration, Program Management, Business Analysis, Software Project..., Project Planning, Requirements Gathering, Requirements Analysis, IT Strategy, Management
Education
Northern Illinois University 1980 — 1983
BA, Computer Science
Blue Cross and Blue Shield of Texas June 2013 - Present
Blue Cross and Blue Shield of Texas January 2012 - Present
Health Care Service Corporation November 2007 - December 2011
The Margulies Communications Group April 2005 - November 2007
Vollmer Public Relations February 2005 - April 2005
Ross-Campbell, Inc. 2002 - 2004
KOVR-TV (CBS13) 1999 - 2002
KTXL-TV (FOX40) 1999 - 1999
WGNO-TV (ABC26) 1998 - 1999
KATC-TV (ABC3) 1996 - 1998
Skills
Crisis Communications, Media Relations, Social Media, Public Relations, Strategic Communications, Video, Media Skills Training, Marketing Communications, Broadcast, Corporate Communications, Marketing, Copywriting, Newsletters, Press Releases, Social Media Marketing, Storytelling, Publicity, Reputation Management, Speech Writing, Editing
Education
The University of Texas at Dallas 2015 — 2018
Master of Business Administration (M.B.A.), Strategic Management and Marketing
Loyola University New Orleans 1995 — 1999
BA, Communications
Advanced Clinical March 2011 - Present
Advanced Clinical 2011 - 2015
Advanced Clinical 2011 - 2015
PAREXEL International September 2008 - August 2009
Health Care Service Corporation January 2007 - June 2008
Health Care Service Corporation January 2006 - December 2006
Skills
Clinical Research, Clinical Trials, Clinical Trial..., Pharmaceutical Research, Oncology, Clinical Monitoring, GCP, ICH-GCP, CTMS, EDC, CRO, Therapeutic Areas, Clinical Development, Oracle Clinical, Clinical Data Management, Protocol
Education
Xavier University 2004 — 2006
Master's Degree, Health Services Administration
Xavier University 2001 — 2004
Bachelor's Degree, Arts and Sciences
Loyola University Chicago 2000 — 2001
Arts and Sciences
Health Care Service Corporation March 2010 - Present
Blue Cross Blue Shield of Illinois January 2007 - December 2009
Blue Cross Blue Shield of Illinois May 2003 - December 2006
Blue Cross Blue Shield of Illinois February 2001 - May 2003
The SCA Group January 1994 - January 2001
The SCA Group January 1991 - December 1993
The SCA Group January 1986 - December 1990
The SCA Group June 1982 - December 1985
Education
Marquette University 1974 — 1978
Bachelor of Arts, Philosophy Major, Business
Prudential Insurance February 2012 - November 2014
Guardian Life Insurance Company of America October 2007 - October 2010
United Healthcare January 2000 - July 2007
Health Care Service Corporation June 1989 - December 1999
Skills
Insurance, Strategic Planning, Health Insurance, Employee Benefits, P&L Management, Disability Insurance, Analysis, Critical Illness, Executive Management, Group Insurance, Commercial Insurance, Strategy, Financial Analysis, Underwriting, Workers Compensation, Health Savings Accounts, Pricing, Team Leadership, Strategic Financial..., Brokers, Team Building, Mutual Funds, Sales, Dentistry, Mergers & Acquisitions, Management, Risk Management, Segmentation, Investments, Process Improvement, Product Development, Term Life Insurance, Leadership, Managed Care, General Insurance, 401k, Fixed Annuities, Long-term Care, Account Management, Claim, Medicare, Financial Services, Change Management, Budgets, Retirement, Retirement Planning, Vendor Management, Reinsurance, Life Insurance, Property & Casualty...
Education
Northwestern University - Kellogg School of Management 1996 — 1998
MBA, Management
Lebanon Valley College 1976 — 1980
BS, Actuarial Science / Economics
Home Health July 2013 - Present
Home Health July 2013 - Present
salud cuba February 2010 - April 2014
Health Care Service Corporation January 2011 - March 2011
MINSAP CUBA August 1984 - January 2010
Education
FLORIDA EDUCATIONAL INTITUTE 2012 — 2013
PATIENT CARE TECHNICIAN, HEALTH CARE, EXCELLENT
2010 — 2012
Universidad de La Habana 1978 — 1984
Dr en Medicina
Universidad de La Habana 1978 — 1984
Dr en Medicina
Dearborn National a subsididary of Health Care Service Corporation December 2014 - Present
Health Care Service Corporation dba Blue Cross and Blue Shield December 2013 - Present
Health Care Service Corporation September 2012 - December 2013
ITW Paslode 2007 - 2008
Blyth Homescents August 1998 - September 2007
Skills
Proficient at Microsoft..., Employee Relations, Succession Planning, HRIS, Talent Acquisition, SHRM, Human Resources, Onboarding, AAP, Leave Administration, Leave of Absence, ADP HRB, College Recruiting, SPHR
Education
Northeastern Illinois University 1987 — 1991
Bachelor of Arts, Human Resources Development
OptumCare April 2015 - Present
Health Care Service Corporation February 2011 - April 2015
Humana June 2009 - February 2011
Integrys Energy Group December 2003 - March 2008
General Board of Pension and Health Benefits January 2002 - June 2003
SMG Marketing Group September 2000 - January 2002
Blue Cross and Blue Shield Association September 1997 - September 2000
Skills
Employee Benefits, Health Insurance, Insurance, Business Analysis, Process Improvement, Analysis, Training, Healthcare, Access, Program Management, Leadership
Education
Loyola University of Chicago - Graduate School of Business
Master of Business Administration (MBA), Finance, Economics
Miami University
Bachelor of Science (B.S.), Finance and Economics
Health Care Service Corporation March 2014 - Present
WebAssign September 2009 - Present
Member Insurance Agency June 2012 - January 2013
Southern Illinois University June 2008 - August 2008
Skills
Physics, Python, Mathematics, Excel, Linux, Calculus, Microsoft Excel, Microsoft Word, Statistics, Programming, PowerPoint
Education
North Park University 2006 — 2009
Bachelors of Science, Mathematics and Physics
Dell May 2013 - Present
IBM March 2010 - Present
IBM March 2009 - Present
Artech Info Systems May 2009 - November 2009
UNUM Corp August 2008 - January 2009
Health Care Service Corporation August 2006 - August 2008
Health Care Service Corporation 2006 - 2008
EMC Corp May 1999 - February 2006
Skills
AIX, Backup, Data Center, Disaster Recovery, Enterprise Software, HACMP, IBM AIX, Infrastructure, Linux, Microsoft Exchange, Netcool, NIM, Servers, SQL, Software Documentation, Solaris, Storage, System Administration, TSM, Tape Libraries, Troubleshooting, Windows Server, Windows XP, XP
Education
New England Institute of Technology
Electronic Engineering
Dental Network of America February 1995 - Present
Health Care Service Corporation June 1990 - February 1995
Skills
Risk Management, Health Insurance, Underwriting, Dentistry, Strategic Planning, Claim, Insurance, Healthcare, Actuarial Science
Education
North Central College 1992 — 1994
MS, Mgmt Information Systems
University of Illinois at Urbana-Champaign 1968 — 1972
BS, Actuarial Science
Wheaton North HS
Health Care Service Corporation August 2011 - Present
self employed January 2006 - Present
DeVry July 2009 - October 2012
Health Care Service Corporation June 2010 - August 2011
Edward Fox Photography January 2006 - December 2010
MATC 2006 - 2009
Skills
JavaScript, Java, CSS, XML, AJAX, JSP, Eclipse, Struts, Hibernate, Web 2.0, HTML, DB2, Oracle 9i, PL/SQL, C#, Visual Basic, ASP.NET, MVC Architecture, UML, QTP, LoadRunner, Visual Studio, PHP, J2EE 1.4, Web Services, Oracle, Photoshop, Lightroom, Lightwave, After Effects, Illustrator, Dreamweaver, SDLC, Spring, Java Enterprise Edition, Websphere, Testing, EJB, J2EE Application..., Test Automation, User Interface Design
Education
DeVry University, Chicago 2009 — 2012
CIS, Enterprise Computing, 4.0/4.0
Milwaukee Area Technical College 2006 — 2009
Photography, MultiMedia and Visual Communication
Northrop Grumman Corporation August 2015 - Present
The Walt Disney Studios September 2012 - August 2015
KPMG May 2010 - August 2012
Allstate Insurance November 2008 - May 2010
Health Care Service Corporation April 2008 - October 2008
Slalom Consulting October 2007 - April 2008
Booz Allen Hamilton March 2002 - October 2007
Science Applications International Corporation (SAIC) July 1998 - March 2002
Skills
Organizational Design, Talent Management, Change Management, Program Management, Organizational...
Education
Marymount University
MA, Human Performance Systems
Western Michigan University
BA, Psychology and Sociology
Blue Cross Blue Shield of Arizona June 2014 - Present
Health Care Service Corporation June 2009 - May 2014
Blue Cross and Blue Shield of New Mexico March 2007 - June 2009
Blue Cross and Blue Shield of New Mexico February 2001 - March 2007
Narvaez Law Firm April 1999 - February 2001
Miller Stratvert, PA August 1991 - June 1998
Skills
Insurance, Strategic Planning, Health Insurance, Medicare, Employee Benefits, Healthcare, Legal Assistance, Workers Compensation, Policy, Managed Care, Risk Management, HIPAA, Underwriting, Litigation
Education
University of California, Hastings College of the Law 1988 — 1991
Doctor of Law (J.D.)
New Mexico State University 1984 — 1988
Bachelor of Arts (B.A.), Journalism and Mass Communicatons
Blue Cross Blue Shield of Illinois May 2007 - Present
Maurice Smith May 2007 - Present
Health Care Service Corporation September 2001 - Present
Health Care Service Corporation June 2004 - May 2007
Health Care Service Corporation September 2001 - June 2004
Cal Eagle Insurance July 1997 - September 2001
Skills
Accounting, Financial Reporting, Management, Finance, Invoicing, Customer Service, Public Speaking, Journal Entries, Account Reconciliation, Microsoft Word, PeopleSoft, Leadership
Education
Roosevelt University 2011 — 2015
Master of Business Administration (M.B.A.), Integrated Marketing Communications
Roosevelt 2009 — 2011
Bachelor of Prof, Studies; Adm. Studies
Northwestern College 2007 — 2009
Associates, Executive Accounting
Curie High School
Red Arrow Web July 2014 - Present
Hospital Sisters Health System January 2012 - Present
SPi Healthcare February 2011 - January 2012
Express Employment Professionals May 2010 - February 2011
Best Buy August 2009 - May 2010
Health Care Service Corporation June 2005 - July 2009
Manpower June 2004 - June 2005
Illinois Church Action on Alcohol and Addiction Problems July 2002 - December 2003
Shopko March 2000 - July 2002
Skills
Troubleshooting, Windows Server, Software Documentation, Windows 7, Software Installation, Project Management, Computer Hardware, Laptops, Active Directory, Computer Maintenance, Wireless Networking, Customer Service, Computer Repair, Virus Removal, Windows Vista, VPN, Microsoft Exchange, Healthcare, Team Building
Education
Skillcrush 2015 — 2015
Web Developer Blueprint
University of Illinois Springfield 2012 — 2013
Computer Science
Lincoln Land Community College
Associate's degree, Liberal Arts; English; Computer Science
Glenwood High School 1996 — 2000
Graduate
Health Care Service Corporation February 2011 - Present
Mizuho Securities USA Inc March 2007 - November 2010
OAG Worldwide January 2001 - January 2007
OAG Worldwide January 1998 - January 2001
OAG Worldwide January 1992 - January 1998
Thomas Cook Travel January 1985 - January 1992
Skills
Project Management, Process Improvement, Business Analysis, Management, Vendor Management, Requirements Analysis, Change Management, Program Management, SDLC, Leadership
Education
Northeastern Illinois University
B.S.
The George Washington University - School of Business
Masters Certificate
Walgreens April 2013 - Present
Blue Cross Blue Shield of IL January 2010 - March 2013
Health Care Service Corporation April 2007 - December 2009
Hewitt Associates March 2003 - December 2006
Skills
Employee Engagement, Talent Management, Leadership, Human Resources, Workforce Planning, Change Management, Strategy, Organizational..., HR Consulting, Training, Career Development, Coaching, Consulting, Conflict Resolution, Diversity, Employee Relations, Executive Coaching, Healthcare, Leadership Development, Organizational Design, Organizational..., Performance Management, Strategic Planning, Succession Planning, Team Building, Onboarding, Facilitators, HRIS, Talent Acquisition, Project Management, Management, Health Insurance, Workshop Facilitation, Analysis, Employee Training, Recruiting, Executive Search, Process Improvement, SDLC, Interviews, HR Transformation, Management Consulting, HR Policies, Program Management, Employment Law, Labor Relations, New Hire Orientations, Teaching, PeopleSoft
Education
Loyola University Chicago 1996 — 2000
MS, Human Resources/Organizational Development
University of Illinois at Chicago 1989 — 1991
BA, Psychology
Health Care Service Corporation January 2011 - Present
Assurant Health June 2001 - January 2011
Assurant Health June 1999 - June 2001
Assurant Health June 1997 - June 1999
Assurant Health June 1993 - June 1997
Assurant Health June 1989 - June 1993
Assurant Health June 1987 - June 1989
Wisconsin Physicians Service June 1985 - June 1987
CUNA Mutual Group 1978 - 1985
Skills
Underwriting, Insurance, Actuarial Science, Health Insurance, Business Development, Databases, Non-profits, Claim, Leadership, Analytics, Employee Benefits, Management, Financial Risk, Analysis, Team Leadership, Nonprofits, Mergers & Acquisitions, Strategic Planning
Education
Luther College 1973 — 1977
BA, Math, Business, and Economics
Health Care Service Corporation September 2012 - Present
Florida Blue December 2007 - August 2012
Florida Blue August 2007 - December 2007
Florida Blue September 2003 - July 2007
Ernst & Young 1991 - 2003
Towers Perrin 1990 - 1991
William M. Mercer 1987 - 1990
Western Southern Life 1983 - 1987
Skills
Managed Care, Medicare, Health Insurance, Healthcare, Provider Relations, HMO, HIPAA, Healthcare Industry, Healthcare Consulting, Process Improvement, Insurance, Healthcare Management, Healthcare Information..., Medicaid, Strategic Planning, Health Policy, Network Development, Employee Benefits, Disease Management, Leadership, Actuarial Science, Analytics, Risk Management
Education
Northern Kentucky University 1980 — 1983
Bachelor of Science, Math and Computer Science
Health Care Service Corporation 2006 - Present
OfficeMax 2004 - 2006
PolyOne Corporation 1999 - 2004
Skills
Captivate, Needs Analysis, Lectora, Instructional Design, SnagIt, ADDIE, Blended Learning, E-Learning, Instructor-led Training, Learning Management..., Technical Writing, Adult Education, Performance Improvement, Training Delivery, Instructional Technology, Camtasia, Curriculum Design, Training, Employee Training, Workshop Facilitation
Education
Northern Illinois University 1996 — 1998
M.S.Ed., Instructional Technology
University of Illinois at Chicago 1969 — 1972
Bachelor of Arts (B.A.), Psychology
Après-Swim, Inc. November 2013 - Present
Concentra May 2012 - November 2012
Health Care Service Corporation June 2010 - March 2012
Tek Systems April 2007 - May 2010
National Association of Realtors April 2005 - December 2006
Wolters Kluwer Legal, Tax and Business July 2003 - April 2005
SD3 Corporation November 2002 - June 2003
Legal Data Search, Inc. August 1995 - May 2002
Platinum Technologies/Reltech January 1993 - August 1995
KPMG July 1990 - January 1993
Skills
Program Management, Software Project..., Web Project Management, Web Projects, Professional Services, Web Analytics, Website Management, Website Promotion, Corporate Websites, Healthcare IT, Health Insurance, Agile Project Management, Certified Project..., Integrated Project..., Project Governance, Infrastructure Projects, Implementation Of..., Leading Projects, Technical Project..., Offshore Project..., Cost Reduction Projects, Project Strategy, Strategic Projects, Project Turnaround, Healthcare Information..., Enterprise Software, Data Warehousing, SharePoint, Infrastructure, Cost Accounting, Project Management, Business Process, PMO, Business Analysis, Project Portfolio..., Webmaster Services, Agile Methodologies, Management, PMP, Requirements Analysis, Requirements Gathering, Resource Management, Analysis, Consulting, Vendor Management, Leadership, Enterprise Architecture, IT Strategy, MS Project, Microsoft SQL Server
Education
Lake Forest Graduate School of Management 2011 — 2011
University of Virginia 1980 — 1985
Bachelor of Science (B.S.), Computer Science
Health Care Service Corporation 2012 - Present
Pet Pursuits Inc 2010 - 2013
TransUnion 2008 - 2009
TransUnion 2006 - 2008
Rotary International 2003 - 2006
Impact Innovations 2002 - 2003
TransChannel 2000 - 2002
Systems Resources 1997 - 2000
PLATINUM Technology 1996 - 1997
Skills
Project Management, Customer Service, Training & Development, Streamline Processes, Process Improvement, Quality Assurance, Business Analysis, Technical Analysis, Communication
Education
Marquette University 1992 — 1996
Bachelor of Arts (B.A.), Management Information Systems
Health Care Service Corporation Manager, ODPepsicoApril 2000 - October 2003
Internal Revenue Service 1994 - 2000
Education
Loyola University Chicago 1991 — 1994
Health Care Service Corporation February 2015 - Present
Aon July 2007 - February 2015
MediaBank May 2007 - July 2007
Treasury Strategies, Inc. October 2006 - October 2006
Re:Sources January 2006 - August 2006
VSA Partners April 2005 - January 2006
Skills
Mac OS X, Mac, Troubleshooting, Adobe Creative Suite, OS X, Databases, Help Desk Support, JAMF, iOS, Information Technology
Education
Moscow State University of Economics, Statistics and Informatics (MESI) 1987 — 1992
Master, Computer Science
HCSC March 2012 - Present
Health Care Service Corporation November 2008 - March 2012
Health Care Service Corporation September 2000 - November 2008
Health Care Service Corporation August 1997 - September 2000
Skills
Health Insurance, Health Plans, Provider Relations, Claims, Project Management, Provider Network..., Research Information, Cross Functional Team..., Claim, Managed Care, Medicare, Insurance, Training, HIPAA, Medicaid, Process Improvement, Healthcare, Management, Leadership
Education
Lincoln Land Community College 1982 — 1983
Physical Education Studies, Physical Education Teaching and Coaching
Blue Cross Blue Shield March 2006 - Present
Health Care Service Corp. (Blue Cross Blue Shield IL, TX, NM) 2006 - Present
Health Care Service Corporation 2006 - Present
Health Care Services Corporation 2006 - 2008
Education
Lake Forest Graduate School of Management 2005 — 2008
University of Chicago May 2007 - Present
Health Care Service Corporation 2003 - 2004
ABN AMRO 2001 - 2003
Ourhouse.com 2000 - 2001
Edulog 1997 - 1998
Education
Montana State University-Bozeman 1984 — 1989
BA, English Literatrure
Griffith, Grant and Lackie Realtors January 2013 - Present
Connor Realty Corp 2013 - 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2011 - July 2014
Health Care Service Corporation November 2007 - November 2011
Allabastro & Associates, Architects and Development January 1999 - January 2006
Gap Inc January 1997 - January 1999
Teatro Laurence Olivier January 1996 - January 1997
Skills
Innovation Management, Project Management, Project Portfolio..., Team Leadership, Entrepreneurship, Strategic Planning, Cross-functional Team..., Project Planning, Management, Team Building, Outsourcing, Leadership, Analysis, MS Project, Business Strategy, Vendor Management, Mergers & Acquisitions, Marketing, New Business Development, Business Process, Strategy, Process Improvement, Risk Management, Sales, Business Development, Negotiation, Finance, Performance Management, Forecasting, PMO, Contract Negotiation, CRM, Budgets
Education
Lake Forest Graduate School of Management
MBA, Anticipated 2016
Massachusetts Institute of Technology - Sloan School of Management
Certificate, Strategy and Innovation
State of Illinois- Chicago Real Estate School
State License, Managing Broker
Project Management Institute (PMI)
Certificate, Project Management Strategy, Certified PMP
University of Chicago
Certificate, Project Management Strategy
Middlebury College 2006 — 2007
Master's, Italian: Language, Culture and Communication
Northern Illinois University
University of Illinois at Urbana-Champaign 1991 — 1995
BFA, Theatre Arts and Performance
Northwestern University
HealthFitness September 2013 - Present
Health Care Service Corporation June 2011 - September 2013
Health Care Service Corporation April 2010 - June 2011
Dearborn National (subsidiary of HCSC) August 2007 - April 2010
Dearborn National (subsidiary of HCSC) May 2002 - August 2007
Arthur Andersen LLP May 1997 - May 2002
Skills
Financial Reporting, Financial Analysis, Accounting, Strategic Financial..., Valuation, Insurance, Employee Benefits, Auditing, Sarbanes-Oxley, CPA, Managerial Finance, Investments, Management, Change Management, Finance, Sarbanes-Oxley Act, Mergers & Acquisitions, Leadership, Financial Services, Treasury
Education
Lake Forest Graduate School of Management 2015 — 2017
Master of Business Administration (MBA)
Northern Illinois University 1993 — 1997
B.S., Accountancy
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas March 2015 - Present
Blue Cross Blue Shield Association July 2013 - March 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2009 - July 2013
Health Care Service Corporation July 2005 - March 2009
Combined Insurance January 2001 - February 2003
Skills
Insurance, SDLC, DB2, Health Insurance, JCL, Mainframe, COBOL, TSO, Data Warehousing, Business Analysis, Requirements Gathering, Visio, ETL, Teradata, Data Modeling, Enterprise Architecture, Business Requirements
Education
Loyola University of Chicago 2002 — 2007
Master's degree, Mathematics
University of Illinois at Chicago 1991 — 1995
Bachelor's degree, Mathematics
Health Care Service Corporation May 2009 - Present
Acxiom March 1996 - January 2009
MetroMail Corp 1994 - 1996
Skills
Master Data Management, Quality Stage..., Datastage, SQL, Business Intelligence, Data Warehousing, ETL, SDLC, Data Modeling, Data Integration, Business Analysis, Databases, Enterprise Architecture, Program Management, Quality Assurance, Requirements Gathering, Software Development
Education
Lewis University 1991 — 1993
Bachelor of Science, Minor in Mathematics, Computer Science/ Math
LIFE Leadership November 2011 - Present
Health Care Service Corporation February 2007 - Present
Mike Neil TMAC September 1990 - Present
The Men's Wearhouse March 2002 - February 2007
Skills
Team Building, Leadership, Coaching, Public Speaking, Leadership Development, Management, Marketing, Project Management, Databases, Microsoft Office, Windows, Project Planning, Access, Analysis, Team Leadership, Business Analysis, Software Documentation, Training, Troubleshooting, Process Improvement, Networking, System Administration, Program Management, Security, Change Management, Customer Service, Quality Assurance, Data Analysis, Sales, Integration
Education
Northern Illinois University 2002 — 2006
Bachelor of Science, Computer Science
School & Suffield, Inc. ContractorHR PlusSeptember 2011 - December 2013
Allstate April 2007 - December 2009
Sara Lee November 2006 - February 2007
Sears Holdings Corporation April 2004 - March 2005
Health Care Service Corporation April 2001 - April 2004
National Equity Fund March 1997 - February 2001
Jones Lang LaSalle August 1994 - December 1996
Arthur Andersen May 1990 - July 1994
Skills
.NET, Project Management, Microsoft SQL Server, SDLC, Strategic Planning, Enterprise Architecture, Architecture
Education
Loras College 1986 — 1990
Bachelor of Arts, MIS/Accounting
Health Care Service Corporation February 2010 - Present
Health Care Service Corporation December 1995 - Present
Corus Bank November 1992 - December 1995
Skills
Disability Insurance, Insurance, Underwriting, COBRA, Health Insurance, Account Management, Customer Service, Employee Relations, Life Insurance, Health Savings Accounts, Benefits Administration, Managed Care, Medicare, Brokers, Employee Benefits, Term Life Insurance, Claim, Group Insurance, Health Care Reform, Process Improvement, HMO, Health Policy, Sales
Education
Northeastern Illinois University 1986 — 1991
B.S, Business Administration
Health Care Service Corporation 2008 - Present
Royal & SunAlliance 2005 - 2007
Zurich Insurance 2000 - 2005
Allstate Insurance Company 1991 - 2000
Navistar 1988 - 1990
Skills
Risk Management, Litigation Management, Account Management, Claims Management, Casualty, Claim, Liability, Insurance, Property & Casualty..., Underwriting, Professional Liability, Workers Compensation, General Insurance, Commercial Insurance, Reinsurance, Brokers, Enterprise Risk..., Operational Risk..., Health Insurance, Legal Liability, Subrogation, Claim Investigation, Casualty Insurance, Commercial Lines, Workers' Compensation..., Employment Practices...
Education
Marquette University 1976 — 1982
BA, Political Science
The Institutes 2009 — 2012
Associate In Risk Management, Risk Management
Health Care Service Corporation December 1995 - Present
River Forest Bank (Now Corus Bank) November 1992 - December 1995
Education
Northeastern Illinois University 1986 — 1991
Health Care Service Corporation October 2006 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2006 - Present
Health Care Service Corporation January 2002 - October 2006
Tek Systems January 2001 - January 2002
Skills
System Administration, Windows Server, Disaster Recovery, Operating Systems, Visio, Network Security, VMware, Active Directory, Troubleshooting, Servers, Vendor Management, Process Improvement, Data Center, Software Documentation, Customer Service, Enterprise Architecture, IT Strategy
Education
McMurry University 1996 — 2000
Bachelors of Science, Computer science
Medecision March 2015 - Present
Medecision January 2012 - February 2015
MEDecision July 2009 - January 2012
Health Care Service Corporation February 2006 - July 2009
Health Care Service Corporation May 2005 - February 2006
Health Care Service Corporation July 2003 - May 2005
Skills
Process Improvement, SDLC, Vendor Management, Business Analysis, Cross-functional Team..., Business Process..., Program Management, Managed Care, Health Insurance, Resource Management, Software Project..., Project Portfolio..., Business Intelligence, CRM, Data Warehousing, Leadership, Management, PMO, Strategy, Product Management, Analytics, PMP
Education
Northern Illinois University 1998 — 2000
BS, Marketing
University of Illinois at Urbana-Champaign 1994 — 1998
BS, Psychology
Blue Cross and Blue Shield of Texas June 2003 - Present
Health Care Service Corporation 2003 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2003 - 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2003 - 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2003 - 2013
Health Care Service Corporation (Blue Cross Blue Shield) 2008 - 2010
JCPenney 1995 - 2000
Education
Texas Woman's University 2000 — 2001
--, Marketing/Marketing Management, General
Muhlenberg College 1966 — 1970
Bachelor of Arts (B.A.), French, Spanish
Health Care Service Corporation (HCSC) September 2001 - Present
Health Care Service Corporation September 2001 - Present
HCSC September 2001 - Present
HCSC 2001 - Present
SSD Learning & Development September 2001 - February 2004
Northeastern Illinois University January 2003 - May 2003
3Com May 2000 - April 2001
Northeastern Illinois University May 2000 - April 2001
John Nuveen September 1999 - January 2000
John Nuveen Corporation September 1999 - January 2000
Skills
Captivate, Instructional Design, Blended Learning, ADDIE, Adult Education, E-learning, ILT, Lectora, Learning Management..., Training, E-Learning, Learning Management, Program Management
Education
Northeastern Illinois University 1997 — 1999
M.A., HRD, (Instructional Design, Adult Learning)
Northeastern Illinois University 1993 — 1997
B.A., English & Secondary Education
Northeastern Illinois University
M.A, Human Resource Development; Instructional Design/Adult Education
Northeastern Illinois University
B.A. Education, Secondary English
HCSC August 2014 - Present
HCSC February 2012 - August 2014
Blue Cross and Blue Shield of Illinois (HCSC) May 2009 - February 2012
HCSC October 2008 - February 2012
Blue Cross Blue Shield of Illinois 2004 - February 2012
Health Care Service Corporation 2004 - October 2008
Blue Cross Blue Shield 2004 - 2008
cdw 1998 - 2001
Skills
CISA, Process Improvement, ITIL, Problem Solving, SDLC, ECM, Business Analysis, Agile Methodologies, Business Intelligence, Business Process..., Business Process, Enterprise Architecture, Enterprise Content..., IT Management, IT Strategy, Integration, Leadership, Management, Management Consulting, PMO, PMP, Requirements Analysis, Requirements Gathering, Software Project..., Vendor Management, Visio
Education
Northeastern Illinois University 1999 — 2002
MS, Computer Science
University of Illinois at Chicago 1989 — 1993
BA, Liberal Arts (Psychology)
Lane Technical High School 1984 — 1988
Health Care Service Corporation September 2001 - Present
Pemstar October 1997 - July 2001
Musicland October 1994 - September 1997
Boeckermann Grafstrom & Mayer September 1991 - September 1994
Skills
Risk Management, Business Process..., Internal Audit, Enterprise Risk..., Sarbanes-Oxley Act, Sarbanes-Oxley, Internal Controls, IT Audit, Process Improvement, Auditing, COBIT, CISA, Management, Business Analysis, Financial Reporting, Governance, Insurance
Education
Minnesota State University, Mankato 1987 — 1991
BS, Finance and Accounting
CVS Health April 2014 - October 2015
Health Care Service Corporation December 2012 - November 2013
Health Care Service Corporation July 2012 - December 2012
Hewlett-Packard December 2009 - April 2012
Alcatel-Lucent December 2004 - December 2009
Skills
Sla, Disaster Recovery, IT Service Management, ITIL, PMP, Telecommunications, IT Management, HP, Unix, Configuration Management, Vendor Management, Networking, Service Delivery, VBScript, Integration, Cisco Technologies, Team Leadership, Process Improvement, Servers, Operating Systems, Project Management, Software Development, IT Operations
Education
Northeastern Illinois University
B.S, Computer Science
Northeastern Illinois University
Bachelor of Science (BS), Computer Science
Trustwave December 2012 - Present
Health Care Service Corporation August 2009 - December 2012
Health Care Service Corporation April 2006 - August 2009
Jiffy Lube November 2002 - May 2006
Skills
Process Improvement, Training, Management, Incident Management, Data Analysis, Service Desk, Customer Service, Help Desk Support, Problem Management, Lotus Notes, ITIL, Citrix, Visio, Windows 7
Education
Loyola University of Chicago 2012 — 2016
Bachelor of Arts, Management, Organizational Psychology
Westwood College 2003 — 2006
Bachelor of Applied Sciences, Computer Network Management
Health Care Service Corporation 1992 - Present
Kemper Life Insurance Companies 1988 - 1992
Allstate Life Insurance Company 1972 - 1988
Skills
Pharmacy Benefit..., Enterprise Software, Management, Product Development, Marketing, Health Insurance, Customer Service
Education
Marquette University
BA, Psychology, Business
Kaiser Permanente January 2014 - Present
Health Care Service Corporation August 2013 - January 2014
Blue Cross Blue Shield of Montana April 2011 - July 2013
Blue Cross Blue Shield of Montana July 2007 - May 2011
Sentient Corporation May 2006 - August 2006
Skills
Financial Forecasting, Statistical Modeling, Predictive Modeling, Microsoft Excel, Microsoft SQL Server, Pricing, Health Care Reform, Financial Reporting, Report Development, Data Mining, Regulatory Filings, Benefits Design, Health Insurance, Data Analysis, VBA, Financial Analysis, Financial Modeling, Microsoft Office
Education
Montana State University-Bozeman 2001 — 2007
B.S. & M.S., Mathematics
Health Care Service Corporation March 2006 - Present
Allstate January 1999 - March 2006
Education
Lake Forest Graduate School of Management 2005 — 2008
M.B.A., Organizational Effectiveness
Lake Forest Graduate School of Management 2005 — 2006
M.B.A., Organizational Effectiveness
Health Care Service Corporation October 2005 - Present
Health Care Service Corporation June 2003 - October 2005
Education
Roosevelt University 2004 — 2009
Master of Arts, Clinical Psychology
Loyola University Chicago 1992 — 1996
BS, Psychology
Health Care Service Corporation July 2014 - June 2015
Health Care Service Corporation October 2011 - July 2014
Health Care Service Corporation November 2010 - October 2011
Health Care Service Corporation February 2007 - November 2010
Health Care Service Corporation October 2000 - February 2007
Health Care Service Corporation 1997 - 2000
Health Care Service Corporation 1996 - 1997
Health Care Service Corporation 1994 - 1996
Health Care Service Corporation 1991 - 1994
Skills
Process Improvement, Business Analysis, Business Process..., Vendor Management, Program Management, SDLC, Strategic Planning, Insurance, Health Insurance, Leadership, HIPAA, Project Management, Change Management, Cross-functional Team...
Education
Northern Illinois University 1988 — 1990
Master of Business Administration (M.B.A.)
Northern Illinois University 1983 — 1987
Bachelor of Science (B.S.), Mathematics
Health Care Service Corporation November 2008 - Present
Health Care Service Corporation April 2000 - Present
Skills
Strategic Planning, Project Management, Process Improvement, Leadership, Marketing Strategy, Strategy, Cross-functional Team..., Marketing Communications, Adobe Creative Suite, Team Building, Program Management, Graphic Design, Customer Service, Email Marketing, Advertising
Education
Lake Forest Graduate School of Management 2007 — 2010
MBA, Health Care
Northern Illinois University 1991 — 1996
BFA, Visual Communications
Health Care Service Corporation May 2013 - Present
Chicago Tribune and FARA May 2011 - May 2013
AkzoNobel May 2005 - May 2011
Waste Management January 2002 - April 2005
Ernst & Young January 2001 - October 2001
Cray Kaiser LTD January 1998 - December 2000
Bank of America 1995 - 1997
Concord Telecom 1994 - 1995
Lippman Leebosh April 1987 - 1991
Skills
English, Sarbanes-Oxley Act, Internal Controls, Auditing, Internal Audit, Accounting, Process Improvement, Business Process, GAAP, Risk Assessment, Assurance, Finance, Financial Reporting, IT Audit, Analysis, External Audit, Financial Analysis, Financial Audits, CPA, Sarbanes-Oxley, Account Reconciliation, Management, Risk Management, Financial Statements, Project Planning
Education
National Louis University 2014 — 2015
Master of Science, Written Communication, 4.0
Northern Illinois University 1995 — 1997
Bachelor of Science, Accounting
Health Care Service Corporation January 2007 - Present
RR Donnelley & Sons Company 1995 - 2001
BP (formerly Amoco Corporation) 1988 - 1995
Skills
Employee Benefits, Insurance, Personnel Management, Health Insurance, Performance Management, Benefits Administration, Strategic Planning, Workers Compensation, Customer Service, Recruiting, Training, Human Resources, Leadership, Organizational..., Employee Relations, Team Building, Onboarding, Deferred Compensation, Succession Planning, Management, Employee Engagement, Talent Acquisition, Workforce Planning
Education
Loyola University Chicago 1987 — 1991
Bachelors, Business Administration Management, Industrial and Organizational Psychology
Health Care Service Center November 2014 - Present
Health Care Service Corporation October 2013 - November 2014
Golub & Company November 2004 - October 2013
Skills
Strategic Planning, Property Management, FAS, Microsoft Excel, Monthly Close Process, Balance Sheet Review, Year-end Close, Accruals, Monthly Close, Depreciation, Fixed Assets, Financial Reporting, Skyline, Cash Flow Forecasting, Budget, Account Reconciliation, Financial Analysis
Education
Saint Xavier University 2001 — 2003
Bachelor of Arts (B.A.), Accounting
North Central College 1999 — 2001
HCSC Master Specialist Desktop EngineeringHCSCMarch 2003 - Present
Health Care Service Corporation 2002 - Present
Tek Systems November 2002 - March 2003
Forensic Risk Alliance September 2001 - September 2002
Forensic Risk Alliance 2001 - 2002
Kaiser Permanente January 2000 - August 2001
Price Waterhouse Coopers August 1998 - November 1999
Nestle USA January 1995 - August 1998
Nestle USA January 1994 - January 1995
Skills
XP, Active Directory, Citrix Xendesktop, Windows 7, Citrix, Visual Basic, Technical Support, Access, Hardware, Troubleshooting, Writing, Symantec Endpoint..., SharePoint, Data Center, Disaster Recovery, Leadership, VBScript, Windows XP, Software Documentation, Process Improvement, Project Management, Vendor Management, Business Analysis, Management, Windows, Integration
Education
Lehigh University 1984 — 1986
Engineering
McBurney School
Intel Corporation July 2015 - Present
Intel Security February 2012 - July 2015
Wipro Technologies August 2004 - February 2012
Wipro Technologies August 2004 - February 2012
Wal-Mart October 2009 - February 2010
Sony Electronics January 2008 - June 2009
Health Care Service Corporation 2007 - 2008
Credit Suisse August 2006 - November 2007
Skills
Ariba, Management, Procurement, Vendor Management, Strategic Sourcing, SAP, Business Process, ERP, Outsourcing, Software Documentation, Requirements Analysis, SDLC, Software Project..., Business Analysis, IT Strategy, Business Intelligence, Integration
Education
Mahatma Gandhi University 2000 — 2004
B Tech, Computer Science
Health Care Service Corporation November 2006 - Present
Innovative Systems Group April 2001 - November 2006
AT&T 1974 - 2000
Education
Roosevelt University 2000 — 2003
MS, Information Systems
Lewis University 1993 — 1996
BA, Business Administration
Health Care Service Corporation May 2012 - Present
Galmont Consulting October 2009 - May 2012
Galmont Consulting 2009 - 2011
SPSS April 2006 - May 2009
SPR April 1996 - April 2006
Skills
SDLC, Project Management, PMP, MS Project, Management, Visio, Business Process, Sarbanes-Oxley Act, IT Audit, Business Analysis, Process Improvement, Vendor Management
Education
Northern Illinois University 1970 — 1972
MBA, Finance and Accounting
Northern Illinois University 1967 — 1970
Bachelors, Mathematics
HEALTH CARE SERVICE CORPORATION March 1970 - December 2007
Education
Northern Illinois University 1985 — 1987
MBA, MANAGEMENT
Health Care Service Corporation October 2012 - Present
Health Care Service Corporation September 2005 - October 2012
Health care Service Corp March 2003 - September 2005
Health Care Service Corp January 2001 - February 2003
Grubb & Ellis January 1997 - January 2001
Grubb & Ellis 1997 - 2001
Skills
PeopleSoft, Troubleshooting, Benefits Administration, Continuous Improvement, Employee Benefits, HRIS, Performance Management, Project Management, Training
Education
Loyola University of Chicago 1983 — 1989
BA
College of Dentistry, University of Illinois at Chicago 2014 - Present
Health Sciences Division, Loyola University Chicago 2011 - 2013
Stritch School of Medicine, Loyola University Chicago 1997 - 2011
Pronger Smith Medical Associates, LLP 1996 - 1997
Stritch School of Medicine, Department of Medicine 1993 - 1996
Loyola University Chicago 1991 - 1993
Loyola Medical Practice Plan 1988 - 1991
Health Care Service Corporation 1981 - 1988
Skills
Higher Education, Strategic Financial..., Cost Accounting, Finance, Healthcare Management, Administration, Healthcare, Management, Budgets, Leadership, Data Analysis, Financial Reporting, Accounting, Forecasting, Payroll
Education
Loyola University Chicago
Master of Education (MEd), Higher Education Administration
Loyola University Chicago
Master of Business Administration (MBA), Management Information Systems
Southern Illinois University, Carbondale
Bachelor's degree, Finance/Economics
Health Care Service Corporation August 2010 - Present
LaSalle Bank May 1998 - October 2008
Skills
Financial Reporting
Education
Loyola University of Chicago 1995 — 2000
BBA, Accounting
Health Care Service Corporation January 2005 - Present
Ericsson August 2000 - April 2003
Parkland Hospital January 2000 - August 2000
QuadraMed July 1998 - December 1999
Beckman Coulter November 1987 - July 1998
St Thomas Hospital- Nashville, TN August 1985 - November 1987
Skills
Data Warehousing, Data Modeling, Information Management, Business Intelligence, Data Warehouse..., Data Integration, ETL, Master Data Management, Databases, SDLC, Data Quality, Systems Analysis, Oracle, Business Requirements, Teradata, Visio, Data Governance, SQL
Education
Middle Tennessee State University 1981 — 1985
BS, Chemistry, Biology
Health Care Service Corporation January 2013 - Present
Hallmark Services Corporation February 2012 - December 2012
ADP 2011 - 2011
Skills
SDLC, Quality Center, Agile Methodologies, Requirements Analysis, Software Project..., IT Strategy, SOA, Data Warehousing, Quality Assurance, Test Planning, Software Quality..., QTP, User Acceptance Testing, System Testing, Regression Testing, Testing, HP Quality Center
Education
Northern Illinois University 1996 — 1999
MS, Physics
Health Care Service Corporation November 2010 - Present
Hallmark Services Corporation May 2008 - November 2010
Skills
Insurance, Health Insurance, Call Centers, Process Improvement, Claim, Vendor Management, Business Analysis, Customer Service, Access, Change Management, Lotus Notes, Software Documentation, HIPAA, Customer Satisfaction, Training, Data Analysis, Analysis
Education
Argosy University Chicago 2011 — 2013
Bachelor of Arts (B.A.), Industrial and Organizational Psychology
Moraine Valley Community College 2010 — 2012
Bachelor of Arts (B.A.), Psychology
NAVTEQ January 2011 - Present
Health Care Service Corporation September 2002 - December 2009
Arthur Andersen September 2000 - April 2002
Education
University of Illinois at Urbana-Champaign 2009 — 2010
Masters, Taxation
Loras College 1996 — 2000
BA, Accounting
Loras College 1996 — 2000
BA, Management Information Systems
Health Care Service Corporation SMSRBCBSIL2003 - 2012
Skills
Comnmunication, Customer Service, Benefits Design, Contractual Agreements, Creative Problem Solving, Problem Analysis, Reports, Legislation, Time Management, Organizational..., Presentations, Presentation Development, Written & Oral..., Team Leadership, Teamwork, Health Savings Accounts, Health Insurance, Employee Benefits, Insurance, PPO, Health Care Reform, HMO, Flexible Spending..., Claim, Account Management, Managed Care, Term Life Insurance
Education
Lewis University 2009 — 2013
Bachelor's degree, Business Administration, Management and Operations
Health Care Service Corporation 2010 - Present
Health Care Service Corporation 2005 - 2010
Health Care Service Corporation 2004 - 2005
Health Care Service Corporation 2002 - 2004
Health Care Service Corporation 2000 - 2002
Quadramed Corporation 1998 - 2000
Skills
People Soft Financials, Captivate, Lectora, Survey Monkey, SurveyMonkey, PeopleSoft, Instructional Design, Vendor Management, ADDIE, Camtasia, Learning Management..., Training, Business Analysis, Change Management, Learning Management, Instructor-led Training, Program Management, Needs Analysis
Education
Roosevelt University 2005 — 2009
Master of Arts, Clinical Psychology
Loyola University of Chicago
Bachelor of Science, Psychology
Health Care Service Corporation January 2013 - Present
Skills
Health Insurance, Actuarial Science, Leadership, Managed Care, FSA
Education
Michigan Technological University 1976 — 1980
BS
Retired and enjoying time to pursue personal interests and family September 2015 - Present
Health Care Service Corporation September 1986 - August 2015
Standard of America Life Insurance Company February 1982 - September 1986
Combined Insurance June 1975 - February 1982
Skills
Pricing, Forecasting, Actuarial Science, Financial Reporting, Health Insurance
Education
Loyola University of Chicago 1971 — 1975
Bachelor of Science (BS), Mathematics
Health Care Service Corporation Associate Project ManagerInsightJanuary 1998 - February 2006
Yaskawa America, Inc. - Drives & Motion Division June 1996 - January 1998
Education
Northern Illinois University 1988 — 1992
BA, French Literature
Health Care Service Corporation December 2008 - Present
Health Care Service Corporation March 2006 - November 2008
Skills
Computer Hardware..., Application Design, Systems Programming, AIX, Disaster Recovery, Data Migration, Servers, Operating Systems, Linux, Windows Server, Technical Support, Storage, Storage Area Networks, Testing
Education
Bader High School 1999 — 2003
Lakeland College
Computer Science
Family Home Care Inc. April 2009 - Present
Health Care Service Corporation 2009 - 2012
oneida county jail February 1986 - April 1986
Skills
Driving License, Customer Service, Transportation
Education
Mohawk Valley Community College 1989 — 1999
certificate, Security and Loss Prevention Services
Health Care Service Corporation March 2011 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2005 - March 2011
Texas department of mental health and mental retardation 2001 - 2003
Skills
Schedules, Microsoft Office, Visual Basic, Dreamweaver, Staff Supervision, Blue Chip, Dashboard, Reporting Systems, Business Analysis, Data Analysis, Lotus Notes, Call Center, Project Coordination, Client Education, Customer Satisfaction, Workforce Planning, Streamlining Work...
Education
University of Phoenix 2014 — 2017
Bachelor of Business Administration (BBA), Business Administration and Management, General
McMurry University 1998 — 2000
Health Care Service Corporation May 2014 - Present
ArcelorMittal February 2013 - April 2014
Magenium Solutions, LLC November 2012 - February 2013
Xerox Services January 2005 - February 2013
Xerox Business Services, LLC May 2004 - November 2012
McDonald’s Corporation December 1981 - May 2004
McDonald's Corporation December 1981 - April 2004
Skills
Mainframe, RACF, Computer Security, Compliance, Security, Internal Audit, Operating Systems, Information Security, Active Directory, Troubleshooting, IT Operations, Networking, Access, Management, Software Documentation, Disaster Recovery
Education
Moraine Valley Community College 1998 — 2004
Associate, Science
Morton College 1992 — 1995
Associate of Science (A.S.), Computer Science
Valence Health October 2013 - Present
Rush Health 2006 - 2013
AdminaStar Federal 2003 - 2006
AdminaStar 2002 - 2003
AdminaStar Federal 1998 - 2002
Health Care Service Corporation 1997 - 1998
West Towns Visiting Nursing Service 1993 - 1997
University Hospital 1991 - 1993
Saint Joseph Hospital 1989 - 1992
Loretto Hospital 1982 - 1989
Skills
Nursing, Healthcare Management, Healthcare, Patient Safety, Hospitals, Physicians, Medicare, Medical Terminology, Patient Education, Medication..., Patient Advocacy, Home Care, Quality Improvement, Inpatient, Healthcare Information...
Education
National-Louis University
Bachelor of Arts (BA), Management and Education in Allied Health
Morton College 1973 — 1975
Associate of Science (AS), Nursing
Health Care Service Corporation September 2014 - Present
Health Care Service Corporation April 2012 - September 2014
Health Care Service Corporation August 2007 - March 2012
Capgemini May 2004 - August 2007
Ernst & Young June 1999 - April 2004
Skills
Project Management, Resource Management, Business Process, Project Portfolio..., Reporting & Analysis, Management, Performance Management, Strategic Sourcing, Business Analysis, PMO, Process Improvement, SDLC, Vendor Management, Change Management, Analysis
Education
Northern Illinois University 1995 — 1999
Bachelors of Science, Operations Management and Information Systems
Libertyville High School
Health Care Service Corporation Claims Examiner, Customer Service Trainer/Auditor, Claims Examiner Trainer/AuditorBlue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & TexasAugust 1996 - August 2005
Atlas Life Insurance Co 1980 - 1990
Skills
Training, Customer Service, Process Improvement
Education
St. Gregorys University
Bachelor of Science (BS), Business Administration and Management, General
Langston University
Law
University of Tulsa
Mathematics
Tulsa Community College
Associate of Science (A.S.), Mathematics and Computer Science