Medical Mutual
Industry: Health insurance company
DescriptionMedical Mutual of Ohio is an American mutual health insurance company. It is the oldest and largest health insurance company based in Cleveland, Ohio, and serves more than 1.6 million customers. Employing 2,500 people, Medical Mutual is one of the biggest employers in downtown Cleveland. Headquarters: Cleveland, Ohio, United States CEO: Rick Chiricosta (1 Feb 2009–) Number of employees: 2,500 (2013) Founded: 1934 Subsidiaries: SuperMed PPO, Type of business: Mutual organization
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Medical Mutual Employees
Medical Mutual February 2015 - Present
Medical Mutual August 2012 - Present
Skills
Marketing Communications, Consulting, Customer Service, Administrative..., Microsoft Office, Microsoft Excel, PowerPoint, Public Speaking, Microsoft Word, Public Relations, Leadership, Time Management, Social Media, Management, Insurance, Social Networking, Analysis, Event Planning, Marketing, Data Analysis, Research, Team Building, Strategic Planning
Education
Ohio University 2009 — 2011
Bachelor of Business Administration (B.B.A.), Marketing
Medical Mutual July 2005 - Present
Pivot Design June 2004 - August 2004
RAD Graphics Inc. June 2003 - August 2003
Skills
Visual Communication, Corporate Identity, Graphic Design, Logo Design, Direct Mail Campaigns, Advertising, Typography, Adobe Creative Suite, QuarkXPress, Illustrator, InDesign, Illustration, Layout
Education
Kent State University 2000 — 2005
Bachelor of Fine Arts (B.F.A.), Visual Communication Design
Olmsted Falls High School 1996 — 2000
High School
BBVA Compass February 2014 - Present
Regions Financial Corporation April 2012 - November 2013
Medical Mutual February 2009 - January 2011
Western & Southern Financial Group February 2008 - January 2009
Cintas January 2006 - January 2008
Cintas May 2005 - January 2006
Commonwealth of Kentucky January 2004 - December 2004
Kentucky State University January 2002 - December 2003
Skills
Security, Harvard business review..., Customer Service, SOX, Healthcare, HIPAA, PCI DSS, SQL, Excel, Problem Solving, Quality Assurance, Risk Management, Team Leadership, TCP/IP, Unix, ITIL, Oracle, Strategic Planning, Access, SDLC, Databases, Data Analysis, Financial Analysis, Kaizen, Kronos, Leadership Development, XML, C++, Vendor Management, Business Strategy, Business Management, Contract Negotiation, Network Security, Change Management, MySQL, Mergers, Information Security, Disaster Recovery, Business Analysis, Management, Process Improvement, Business Process..., Sarbanes-Oxley Act, Software Documentation, IT Audit, Program Management, Analysis, Information Technology, Business Continuity, Risk Assessment
Education
Harvard University
Management Certification
University of Alabama at Birmingham 2013 — 2017
Bachlors of Science, Computer Science
Kentucky State University 2001 — 2005
BS, Computer Science, minor Business
Cequent Performance Products September 2015 - Present
TTI Floor Care North America September 2013 - September 2015
Medical Mutual June 2013 - September 2013
University Communications and Marketing January 2013 - May 2013
Kent State University Bookstore September 2012 - May 2013
Kent State University August 2010 - May 2013
Ohio Magazine May 2012 - August 2012
Skills
Macintosh Proficient, PC Proficient, Photoshop, InDesign, Illustrator, Microsoft Word, Pages, Keynote, After Effects, Illustration, Digital Photography, Visual Communication, Photography, Graphic Design, Adobe Creative Suite, Concept Development, Mac
Education
Kent State University 2009 — 2013
Bachelor of Arts (B.A.), Graphic Design Major, Marketing Minor
Lakeland Community College 2007 — 2009
Post Secondary Education Option, General Studies
Strategic Connections, Inc. May 2013 - Present
Digital Benefit Advisors July 2006 - May 2013
TriSure Benefit Advisors July 2006 - September 2011
Medical Mutual April 2005 - July 2006
Skills
Disability Insurance, Health Insurance, Workers Compensation, Human Resources, FMLA, Group Insurance, Employee Benefits, COBRA, Licensed Property &..., Licensed Life & Health..., Health Savings Accounts, Insurance, Life Insurance, Term Life Insurance, Self-funded, Property & Casualty..., Group Medical, Commercial Insurance, Cafeteria Plans, Accident, Multi-state Payroll...
Education
Johnston Community College
Medical Mutual December 2011 - Present
Medical Mutual November 2003 - September 2011
Skills
CompTIA A+ Certification, Windows 7, Active Directory, Troubleshooting, Windows Server, Windows XP, Help Desk Support, Technical Support, Computer Hardware, Information Technology, Networking, Microsoft Office 2007, Process Improvement, Health Insurance, Customer Service, Leadership, Strategic Planning, Vendor Management, A Certified, Insurance, Microsoft Office, Business Analysis, Visio
Education
Indiana Wesleyan University 2013 — 2015
Bachelor's degree, Business Administration and Management, General
Indiana Wesleyan University 2010 — 2012
Associate's degree, Computer Science
Medical Mutual 2012 - Present
Cleveland Clinic 2011 - 2012
Education
Cleveland State University 2013 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
Kent State University 2011 — 2011
post-undergraduate certificate, Public Health
Kent State University 2006 — 2011
BS, Health Care Administration
Ken's Total Fitness, LLC May 2005 - Present
Medical Mutual March 1998 - Present
Skills
Exercise Physiology, Personal Training, Fitness, Conditioning, Health, Strength, Fitness Training, Wellness, Lifestyle, Nutrition, Operant Conditioning, Strength Training, Wellness Coaching, Health Education, Endurance, Athletics, Training, Customer Service
Education
The University of Akron 2009 — 2011
MS, Exercise Physiology
Mississippi Valley State University 1989 — 1994
BS, Computer Science
New York Life Insurance Company October 2014 - Present
New York Life Insurance Company June 2014 - Present
Touch Cleveland LLC February 2014 - Present
Apple American Group LLC February 2014 - June 2014
Water Star Inc. February 2012 - February 2013
Medical Mutual May 2011 - August 2011
Notre Dame College: Public Relations & Communications Club August 2008 - May 2011
Walgreens September 2008 - September 2010
Skills
Public Relations, Marketing Communications, Event Planning, Press Releases, Advertising, Editing, Internal Communications, Public Speaking, Leadership, Strategic Planning, Sales, Research, Project Management, Marketing Strategy, Management, Customer Service, Community Development, Social Networking, Social Media, Marketing, Event Management, Social Media Marketing, Communication, Community Outreach, Microsoft Office, Corporate Communications, Writing
Education
Notre Dame College 2007 — 2011
Bachelor of Arts, Communication and Public Relations, Cum Laude
UnitedHealth Group February 2015 - Present
Medical Mutual June 2012 - January 2015
Medical Mutual May 2007 - June 2012
Medical Mutual May 1998 - May 2007
Skills
Health Insurance, Insurance, Employee Benefits, Underwriting, Claim, Medicare, Life Insurance, Disability Insurance, Outlook, Property & Casualty..., General Insurance, Customer Service, Managed Care, Claims Management, Brokers
Education
Indiana Wesleyan University 2009 — 2011
Master of Business Administration (MBA), Health/Health Care Administration/Management
Ursuline College
Bachelor of Arts (B.A.), Business Administration and Management, General
Medical Mutual June 2014 - July 2014
Experis December 2013 - June 2014
Progressive Insurance via Experis February 2011 - November 2013
Seeking a New Technical Project Manager Role December 2010 - February 2011
PNC FINANCIAL SERVICES GROUP, INC January 2009 - December 2010
National City now part of PNC January 2003 - December 2008
NATIONAL CITY January 2001 - December 2002
National City, now part of PNC January 2000 - December 2000
NATIONAL CITY CORPORATION January 1996 - December 1999
National City, now part of PNC January 1994 - December 1995
Skills
MS Project, Visio, Project Management, Change Management, Budgets, Finance, Microsoft Excel, Automation, PowerPoint, Microsoft Word, SDLC, Workbench, Business Analysis, Vendor Management, Requirements Gathering, Mainframe, Process Improvement, COBOL, Risk Management, Product Breakdown..., Primavera P6, HP Quality Center, Project Planning, SharePoint, Disaster Recovery, Leadership, Databases, Quality Center, Software Documentation, Data Warehousing, EDI, Requirements Analysis, Integration, Testing, Enterprise Architecture, Strategic Planning, Program Management, Resource Management
Education
Indiana University of Pennsylvania 1965 — 1969
BS, Mathematics
Indiana University of Pennsylvania 1965 — 1969
BS, Mathematics
Sherwin Williams June 2012 - Present
KillTheCan.org November 2006 - Present
ScareTissue.com October 2012 - Present
KTC Digital August 1999 - Present
Medical Mutual March 2012 - June 2013
Acroment Technologies January 2011 - December 2011
Network Technologies Inc 2010 - 2010
Bridgeline Software 2008 - 2010
Amtrust Bank March 2007 - December 2007
WellCorp March 2006 - March 2007
Skills
Web Project Management, Agile Project Management, Social Media, Blogging, Forums, Keyword Analysis, Requirements Writing, HTML, CSS, Online Marketing, SEM, Link Building, Web Analytics, Google Analytics, Omniture, WebTrends, Wordpress, osCommerce, Brand Development, SEO, Information Architecture, Web Design, Web Development, Social Media Marketing, E-commerce, Content Management, CMS, Email Marketing, Website Development, Analytics, Digital Marketing, User Experience, Web Content Management, Digital Strategy, Facebook, Social Networking, Product Management, Business Analysis, Team Leadership, Interactive Marketing, Content Strategy, Content Development, Twitter, Search Engine Technology, WebTrends Analytics, Online Advertising, Google Adwords, Organic Search
Education
Strayer University 2003 — 2005
MBA
Indiana University Bloomington 1994 — 1998
BS
Solon High School 1990 — 1994
Congressman Michael Pompeo July 2015 - Present
The Larrison Group January 2015 - June 2015
Javelin. October 2014 - December 2014
Charles Koch Institute June 2014 - October 2014
Congressmen Brad Wenstrup January 2014 - May 2014
College Panhellenic Association March 2013 - December 2013
Phi Mu National Headquarters January 2013 - December 2013
Intensive German Study Abroad May 2013 - August 2013
Medical Mutual June 2012 - August 2012
Sigma II Benefit Consultants June 2009 - August 2011
Skills
Marketing, Sales, Strategic Planning, Editing, SQL, Customer Satisfaction, Microsoft Office, Social Media, PowerPoint, Databases, Leadership, Microsoft Excel, Public Speaking, Nonprofits
Education
Miami University 2010 — 2014
Bachelor's Degree, Middle East and Eurasia
Electronic Retailing Association February 2012 - Present
Gay and Lesbian Victory Fund and Leadership Institute May 2010 - April 2011
Women Thrive Worldwide September 2009 - May 2010
Medical Mutual January 2009 - May 2009
Mautner Project May 2007 - September 2007
Skills
Adobe Photoshop, iMovie, Adobe InDesign, Adobe Dreamweaver, Adobe Illustrator, Microsoft Word, Nonprofit Technology, Photoshop, Trade Associations, Managing Database, Membership Relations, Committee Liaison, InDesign, Association Memberships, Marketing, Illustrator, Event Planning, Social Media Marketing, Online Advertising, Advertising, Strategic Planning, Marketing Communications, Social Media
Education
Notre Dame of Maryland University 2008 — 2009
B.A., Digital Media Art
Medical Mutual July 2015 - Present
Codesummit, LLC August 2011 - July 2015
Health Fitness 2014 - June 2015
ForHim Press May 2014 - 2014
Harley-Davidson Dealer Systems January 2007 - March 2011
Harley-Davidson Dealer Systems June 2004 - January 2007
Accenture 2001 - 2004
Skills
Business Analysis, Program Management, Requirements Analysis, SDLC, Process Improvement, SharePoint, Business Intelligence, Project Management, Software Development, Software Project..., Agile Project Management, SQL, Visual Studio, Agile Methodologies, Leadership, Requirements Gathering, Software Documentation, Marketing, Kentico, Enterprise Architecture, Quality Assurance, PMO, Management, Business Process, Microsoft SQL Server, IT Strategy, Web-based Project..., Web-based Software..., Cross-functional Team..., Integration, CRM, Scrum
Education
Ohio University 1997 — 2001
BBA, Marketing and Sales
Fremont Ross High School
Medical Mutual August 2014 - Present
RG Digital August 2011 - August 2014
the FEST June 2005 - August 2011
Skills
Live Events, Audio Engineering, Event Planning, Programming, Networking, IT Solutions, Radio Broadcasting, AV, Festivals, Lighting, Project Management, Video
Education
John Carroll University 2005 — 2009
Bravo Wellness, LLC January 2009 - Present
BeniComp Advantage October 2007 - December 2008
American General October 2006 - November 2007
Employers Select Plan September 2005 - August 2006
Fort Dearborn Life October 1996 - July 2005
Medical Mutual 1996 - 2005
Medical Mutual 1996 - 2005
Medical Mutual 1996 - 2005
Medical Mutual 1996 - 2005
Medical Mutual 1996 - 2005
Skills
Coaching, Sales Management, New Business Development, Sales, Leadership, Staff Development, Employee Benefits, Insurance, Strategic Planning, Health Insurance, Account Management, Marketing Strategy, Team Building, Business Development, Customer Service, Disability Insurance, Wellness, Employee Wellness, Business Strategy, Healthcare, Strategy, Health Savings Accounts, Training, Disease Management, Recruiting, Health Care Reform, Public Speaking, Medicare, Process Improvement, Health Policy, Managed Care, PPO, Healthcare Industry
Education
Ohio Dominican University 1978 — 1982
Bachelor of Science, Accounting/Business Administration/Finance
Woodmore High School 1975 — 1978
TMW Systems September 2014 - Present
Saber Healthcare June 2014 - September 2014
PartsSource Inc. March 2014 - May 2014
Revol Wireless September 2011 - February 2014
Revol Wireless July 2010 - September 2011
Revol Wireless February 2008 - July 2010
Revol Wireless 2007 - 2008
Medical Mutual 2004 - 2007
Fifth Third Bank 2003 - 2004
Skills
Financial Analysis, Process Improvement, Forecasting, Budgets, Financial Statements, Access, Auditing, Internal Controls, Analysis, Microsoft Excel, Business Analysis, Strategic Planning, Retail, Customer Satisfaction, Customer Service, Sales Management, Management, Training, Customer Retention, Sales, Account Reconciliation, Accounting, Finance, General Ledger, Journal Entries
Education
Kent State University
BBA, Finance
Medical Mutual December 2014 - Present
Medical Mutual of Ohio September 2003 - Present
Muscular Dystrophy Association 2002 - 2003
Skills
Wellness, Health, Health Promotion, Healthcare, Teaching, Employee Wellness, Employee Benefits, Disease Management, Health Education, Medicare, Health Insurance, Managed Care, Public Health, Leadership, Public Speaking, Management, Strategic Planning, Customer Service, Team Building, Insurance, Program Development, Nonprofits, Training
Education
The University of Akron 2010 — 2012
Master of Public Health (MPH)
Ohio University 1997 — 2000
Health Services Administration, Business, Communication
Medical Mutual July 2014 - Present
Lucky Missy Publishing, LLC April 2014 - Present
Eat*Drink*Cleveland June 2011 - Present
State Farm Fire and Casualty Insurance November 1996 - November 2013
Ametek, Technical Motor Division January 1993 - August 1994
Hitachi January 1990 - September 1992
Skills
Property & Casualty..., Insurance, Claim, Claims Management, Blogging, Liability, Legal Liability, Property Damage, Homeowners, Casualty, Customer Service, Claim Investigation, Commercial Insurance, Subrogation, Xactimate, Social Media, Sales, Commercial Lines, Digital Photography, Food Writing, Travel Planning, Negotiation, Insurance Claims, Construction Estimating, Customer Focus, Problem Solving, Customer Relations, Writing, Underwriting, Communication Skills, Estimating, Project Management, Investigation, Digital Media, Microsoft Office, Technical Writing, Training, Interviewing Skills, Recruiting, Large Loss, Property Claims, Event Planning, Leadership, Teamwork, Food Industry, Food & Beverage, Community Service, Catastrophe, Marketing, General Insurance
Education
Kent State University 1988 — 1996
BA, English
Medical Mutual November 1999 - Present
Skills
Health Insurance, Insurance, Underwriting, Employee Benefits, Account Management, Disability Insurance, Brokers, Managed Care, Sales, Health Savings Accounts, Life Insurance, General Insurance, Claim, Term Life Insurance, Customer Service, Medicare, Cold Calling
Education
Ohio Dominican University
Medical Mutual January 2015 - Present
Falls Communications November 2013 - January 2015
Medical Mutual of Ohio April 2011 - November 2013
Liggett Stashower February 2004 - April 2011
National City August 1998 - February 2004
Chase Manhattan Financial Corporation 1997 - 1998
Skills
Social Media, Public Relations, Advertising, Online Advertising, B2B, Event Planning, Marketing Communications, Strategy, Online Marketing, Trade Shows, Marketing, Management, Social Media Marketing, Content Strategy, Creative Direction
Education
Ohio University 1989 — 1993
BSJ, Journalism
Magnificat High School 1985 — 1989
Southwest General Health Center August 2010 - Present
NEOMED August 2010 - Present
Medical Mutual February 2012 - Present
Meriter Hospital June 2009 - June 2010
Education
Ohio Northern University 2003 — 2009
PharmD, Pharmacy, Philosophy
Medical Mutual 2013 - Present
Medical Mutual 2013 - Present
Medical Mutual 2012 - 2013
Blue Chip Consulting Group May 2011 - September 2012
Great Lakes Integrated 2008 - 2011
Zig Marketing August 2007 - July 2008
Symphony Publishing 2006 - 2007
Clear Channel Radio 2004 - 2006
National Directory of Bridal Suppliers 2001 - 2004
The Bartino Co. 1998 - 2004
Skills
User Experience, Web Analytics, Usability Testing, Marketing Communications, SEO, Online Marketing, Agile & Waterfall..., Mobile Applications, Scrum, Quality Assurance, Visio, Online Advertising, Business Analysis, Marketing, Usability, Social Media, Information Architecture, SharePoint, Requirements Gathering, Interactive Marketing, New Business Development, Project Management, Google Analytics, Wire Framing, Axure, User Scenarios, Advertising Sales, HTML, Functional..., Wordpress, SaaS, SDLC, MS Project, Basecamp, User Stories, Personas, Quality Center, HP Openview, WebTrends Analytics, Vendor Management
Education
John Carroll University 1992 — 1996
BSBA
Keller Graduate School of Management of DeVry University 2007 — 2011
MBA
Medical Mutual January 2012 - Present
Talus Brokerage January 2011 - April 2012
Voluntary Benefits Plus January 2008 - January 2011
Education
Center Area High School 1986 — 1989
Diploma
Indiana Wesleyan University
Business Administration
Medical Mutual March 2014 - Present
Anthem August 2008 - January 2012
American Community Mutual Insurance Company April 2006 - July 2008
Celaris Brokerage 2002 - 2006
Skills
Health Insurance, Medicare, Insurance, Health Savings Accounts, Healthcare, Brokers, Health Care Reform, Medicare Part D, Healthcare Industry, Account Management, Sales, Customer Retention, Health Policy, PPO, Selling, Sales Presentations, New Business Development, HMO, HIPAA, Sales Management, Underwriting
Education
Miami University 1996 — 2000
B.A, Political Science
Cigna January 2015 - Present
Medical Mutual August 2009 - December 2014
Medical Mutual 2007 - 2009
Medical Mutual 2005 - 2007
Medical Mutual 2002 - 2005
Medical Mutual 2000 - 2002
Allstate 1996 - 2000
Allstate 1984 - 1996
Skills
Licensed Life & Health..., Insurance, Client Relations Skills, Health Promotion, Wellness, Employee Wellness, Product Management, Community Outreach, Program Development, Analysis, Employee Benefits, Customer Service, Training, Business Development, Event Planning, Market Analysis, Risk Management, Property & Casualty...
Education
Kent State University
Bachelor of Science (B.S.)
Warrensville Heights High School
Nationwide Insurance May 2008 - Present
TEKsystems April 2008 - March 2013
Cynergies Solutions Group May 2008 - April 2009
Cynergies Solutions Group May 2008 - April 2009
Cynergies Solutions Group 2008 - 2009
Resolve August 2006 - April 2008
Antares Management Solutions 2000 - 2006
Medical Mutual 2000 - 2006
Central Reserve Life 2000 - 2006
Ceres 2000 - 2006
Skills
Visio, RPG, SDLC, DB2, IBM iSeries, SQL, RPG III, CLP, RPG Free, AS400 system, AS400 Administration, Microsoft Excel, Software Documentation, Requirements Analysis, Business Intelligence, OS/400, Business Analysis, Databases, Disaster Recovery, Information Technology, Oracle, Software Development, Vendor Management
Education
Johnson and Wales University 1984 — 1986
Associate's degree, Computer Science
Allied Technical Institute 1984 — 1985
Certified Software Developer, Information Technology
OptumRx October 2013 - Present
Medical Mutual October 2012 - October 2013
EnvisionRX Options September 2008 - September 2012
Nationwide Better Health May 2006 - September 2008
Cole Managed Vision September 2001 - September 2003
Complient January 2001 - August 2001
Education
The University of Akron 1993 — 2003
Received a Bachelor of Arts, Marketing Management
Malone University
Master's degree, Organizational Leadership
Medical Mutual January 2015 - Present
Kingston Healthcare March 2014 - September 2014
Ascelllon Corporation August 2013 - October 2013
State of Ohio - Department of Health December 2010 - August 2013
State of Ohio - Department of Mental Health October 2009 - December 2010
Promedica - Baypark Hospital October 2007 - October 2009
Skills
Hospitals, Healthcare, Nursing Education, Medicare, Long-term Care, Medicaid, ICU, Case Managment, Microsoft Office, Nursing, BLS, ACLS, Microsoft Word, Nursing Management, Quality Assurance, Quality Management, Registered Nurses
Education
University of Phoenix 2011 — 2014
Master's Degree, Health/Health Care Administration/Management
University of Phoenix 2011 — 2014
Master's Degree, Nursing Science
Lourdes College 2009 — 2011
Bachelor's degree, Registered Nursing/Registered Nurse
Owens Community College 2002 — 2007
Associate's Degree, Registered Nursing/Registered Nurse
Safeguard Properties April 2013 - June 2015
Aerotek October 2012 - January 2013
Medical Mutual December 2011 - June 2012
Progressive Insurance July 2009 - December 2011
Progressive Insurance March 2009 - July 2009
Progressive Insurance March 2009 - July 2009
Progressive Insurance February 2001 - July 2009
Progressive Insurance December 2008 - March 2009
Skills
Microsoft Office, SQL, Data Analysis, Risk Assessment, Compliance, SOX, IT Audit, IT Asset Management, Sarbanes-Oxley Act, Business Analysis, Financial Analysis, Financial Reporting, Software Compliance, Vendor Management, IT Service Management, Hardware Support, Software Documentation, SDLC, Business Process, Accounting, Process Improvement, Auditing, Requirements Gathering, Software Asset..., General Ledger, Account Reconciliation, IT Strategy, IT Operations, Procurement, Contract Management, Risk Management, Analysis, Databases
Education
Tiffin University 2010 — 2011
MBA, Business Administration
Notre Dame College 2004 — 2009
Bachelor of Art, Accounting
MarshBerry January 2015 - Present
Medical Mutual June 2014 - August 2014
ESPN Radio 990 April 2012 - May 2014
Sherwin Williams May 2013 - July 2013
John Carroll Call Center January 2013 - May 2013
Skills
Microsoft Office, Time Management, Teamwork, Highly Dedicated, Sports, Microsoft Word, Leadership, Microsoft Excel, PowerPoint, Facebook, Customer Service, Social Networking, Fundraising, Financial Analysis, Spanish, Access, Critical Thinking, Public Speaking, Teaching, Marketing, Data Entry, Nonprofits, Event Planning, Research, Sales, Social Media, Team Leadership, Training, Editing, Public Relations, Event Management, Management, English, Communication Skills, Databases, Data Analysis, Accounts Receivable, Finance, Dedicated, Communication
Education
John Carroll University 2011 — 2015
Bachelor of Science in Business Administration, Major in Finance
Massillon Washington High School 2006 — 2011
TearLab Corporation November 2013 - Present
Medical Mutual October 2011 - October 2013
Encore Health Network April 2005 - September 2011
Anthem BC/BS November 2001 - April 2005
CiBER/marchFIRST/Theoris December 1999 - September 2001
Volt Services Group July 1997 - December 1999
Skills
Program Management, Process Improvement, Management, Leadership, Healthcare, Strategy, Strategic Planning, Sales Operations, Start-ups, CRM, Account Management, Team Building, Marketing, Business Development
Education
Indiana University 1991 — 1994
Bachelor in Health Administration
Indiana University-Purdue University at Indianapolis
Bachelor's degree, Public Administration
Medical Mutual October 2014 - Present
Medical Mutual July 2013 - October 2014
Medical Mutual January 2012 - July 2013
Underwriting Systems January 2009 - January 2012
Medical Mutual March 2003 - January 2009
Medical Mutual January 2001 - January 2003
Medical Mutual January 1999 - January 2001
Medical Mutual January 1993 - January 1999
Skills
Process Improvement, Management, Program Management, Leadership, Business Process, Sales, Call Centers, Insurance, New Business Development, Customer Service, Business Analysis, Employee Benefits, Vendor Management
Education
Case Western Reserve University - Weatherhead School of Management
Lakeland Community College
Lakeland Community College
Business Management
eastlake north high school
eastlake north high school
eastlake north high school
Rockwell Automation January 2013 - Present
Rockwell Automation January 2011 - January 2013
Medical Mutual July 2007 - January 2011
Windstream Communications November 2002 - July 2007
Education
Kent State University 2007 — 2009
Master of Business Administration (MBA), concentration in Finance
University of Toledo 1996 — 2000
Bachelor of Arts (B.A.), English/Writing
Rosetta March 2013 - Present
Rosetta March 2012 - February 2013
Medical Mutual June 2011 - February 2012
Metrics Marketing Group July 2010 - February 2012
Kent State University August 2009 - August 2010
The Repository May 2005 - January 2009
Skills
User Experience, Information Architecture, User Research, Usability Testing, Heuristic Evaluation, Interaction Design, Wireframes, Card Sorting, Usability, Contextual Inquiry, User-centered Design, Mobile Interaction..., Axure, InDesign, Visio, Competitive Analysis, Interviews, User Journeys, Persona, User Scenarios, User Experience Design, Surveying, User Interface Design, Information Design, Responsive Web Design, Mobile Applications, Mobile Commerce, Prototyping, Eye Tracking, Information..., Iterative Design, Optimal Workshop, Content Audits, Task Analysis, Content Flow, Personas, Surveys, Site Inventory, Paper Prototyping, Functional Requirements, Site Maps, Taxonomy, Content Strategy, Accessibility, Visual Design
Education
Kent State University 2007 — 2010
Master of Science, User Experience Design
Kent State University 2007 — 2009
Bachelor of Arts, Psychology
Kent State University 2000 — 2004
Bachelor of Science, Information Design
Medical Mutual June 2015 - Present
Chrissy Faye Photography May 2006 - Present
Rosetta October 2013 - June 2015
Rosetta May 2012 - September 2013
Kent State University: Center of Material Informatics September 2011 - July 2012
Blue Frog Gaming May 2011 - August 2011
Kent State University August 2010 - May 2011
Kent State University - Center of Material Informatics August 2008 - August 2010
Kent Regional Business Alliance March 2008 - December 2008
Skills
JavaScript, SEO, CSS, Information Architecture, Adobe Creative Suite, Logo Design, HTML, PHP, Photoshop, User Interface Design, HTML 5, jQuery, Illustrator, Flash, User Interface, WordPress, CSS3, LESS CSS, C++, InDesign, Dreamweaver, After Effects, Joomla, CommonSpot, Subversion, Git, HTML emails, SQL, Qt, Visual Studio, TFS, Microsoft Office, HubZero, DotNetNuke, SharePoint, JSP, JSTL, Liferay, Velocity Templates, SASS, Sitecore, AngularJS
Education
Kent State University 2006 — 2012
Bachelor of Science (B.S.), Computer Science, 3.29
Kent State University 2006 — 2012
Bachelor of Arts (B.A.), Visual Communcation Design (Minor: Web Design and Programming), 3.29
Valley City High School 2002 — 2006
Medical Mutual December 2014 - Present
Medical Mutual of Ohio September 2011 - December 2014
Medical Mutual of Ohio September 2011 - December 2014
Medical Mutual of Ohio April 2011 - September 2011
Medical Mutual of Ohio February 2008 - April 2011
Allstate October 1993 - February 2008
Skills
Human Performance..., Emotional Intelligence..., Customer Relations, Strategic Planning, Program Management, Performance Improvement, Employee Engagement, Customer Service, Insurance, Emotional Intelligence, Coaching, Organizational..., Project Management, Business Analysis, Leadership, Vendor Management, Onboarding, Team Building, Management, Process Improvement
Education
Indiana Wesleyan University 2007 — 2010
MBA, Applied Management
The University of Akron 1987 — 1991
BA, Psychology
Medical Mutual February 2015 - Present
Medical Mutual September 2012 - February 2015
Starbucks April 2000 - August 2012
Skills
Inventory Management, Customer Satisfaction, Customer Service, Leadership, Data Entry, Team Building, Outlook, Time Management, Microsoft Office
Education
Lakeland Community College 1997 — 2012
Eastlake North High School 1993 — 1997
Medical Mutual June 2014 - Present
Medical Mutual July 2012 - June 2014
College Now Greater Cleveland April 2012 - July 2012
Notre Dame Education Center May 2011 - August 2011
Notre Dame College September 2008 - September 2010
Skills
Microsoft Word, Event Planning, Microsoft Excel, PowerPoint, Microsoft Office, Windows, Public Speaking, Technical Support, Visio, Critical Thinking, Outlook, Process Improvement
Education
Notre Dame College 2008 — 2012
Bachelor of Arts (B.A.), Business Administration and Management Information Systems, GPA: 3.832
Search Masters, Inc. July 2012 - Present
Medical Mutual October 2003 - January 2009
The J.P. Farley Corporation March 1995 - October 2003
Skills
Process Improvement, Recruiting, Employee Benefits, Talent Acquisition, Microsoft Office, Applicant Tracking..., Human Resources, Temporary Staffing, Microsoft Excel, Employee Relations, Staffing Services, Management, Account Management, Technical Recruiting, Internet Recruiting, College Recruiting, Executive Search, Sourcing, Leadership, Interviews, Temporary Placement, Permanent Placement, Contract Recruitment, Interview Preparation, Talent Management, Performance Management, Onboarding, New Hire Orientations, Screening Resumes, Cold Calling, Deferred Compensation, Succession Planning, HRIS, Resume Writing, Personnel Management, Job Fairs, Benefits Administration, Employee Training, Employee Engagement, Workforce Planning, FMLA, Screening, Hiring, Training, Organizational..., Personnel Selection, Behavioral Interviewing, Labor Relations, HR Policies, Recruitment Advertising
Education
Kent State University 1992 — 1994
Bachelor's degree, Business Administration, Management and Operations
Lorain County Community College 1990 — 1992
Associate's degree, Accounting
AmTrust North America August 2014 - Present
Cincinnati Financial Corporation September 2013 - July 2014
Medical Mutual July 2012 - August 2013
New York Life Insurance Company August 2011 - February 2012
Medical Mutual of Ohio May 2010 - August 2010
Medical Mutual of Ohio May 2009 - August 2009
Skills
Financial Modeling, Underwriting, Healthcare, Insurance, Pricing, Health Insurance, Financial Analysis, Risk Management, Property & Casualty...
Education
Kent State University 2007 — 2011
Bachelor's of Business Administration, Finance
TechEdge LLC April 2003 - Present
The Goulston Group July 2015 - Present
CTPartners September 2000 - March 2003
Medical Mutual 1997 - 2000
KeyCorp 1992 - 1997
Skills
Strategy, Process Improvement, Leadership Development, Change Management, Program Management, Management, Strategic Planning, Team Building, IT Strategy, Leadership, Executive Management, Organizational..., Vendor Management, Management Consulting, Project Management, Training, Governance, PMO, Cross-functional Team..., Business Analysis, Business Process..., Coaching, Consulting, Succession Planning, Interviews, Information Technology, Workshops, Interim Management, Balanced Scorecard, New Business Development, Start-ups, Business Process, Career Development, Strategies, IT Management, Project Portfolio..., Integration, Organizational Design, Business Strategy, Professional Services, Business Transformation
Education
John Carroll University
BSBA, Bachelor of Science Business Administration
Brush High School
Medical Mutual June 2008 - Present
iNamics Corporation 2007 - 2008
Skills
Java, JSF, JavaScript, XML, Microsoft SQL Server, Web Applications, CSS, AJAX, DB2, WebSphere Application..., C#, Source Control, Programming, SharePoint, Visual Studio, Business Analysis, Project Management, JSP, Eclipse
Education
Lakeland Community College
Euclid High School
PNC June 2015 - Present
PNC July 2013 - June 2015
Medical Mutual June 2004 - July 2013
Skills
XML, SQL, JavaScript, Java Enterprise Edition, Java, HTML, PL/SQL, JSF, Web Services, EJB, JPA, Stored Procedures, JAXB, DB2, Eclipse, CSS, JSP, Servlets, JDBC, Struts, J2EE, jQuery, AJAX, Web Development, JMS, JSTL, REST, COBOL, JCL, TSO, IBM Mainframe, WebSphere Application..., ANSI X12, C, SQL DB2, Android Development, JAX-WS, Ember.js
Education
John Carroll University 2000 — 2004
Bachelors, Computer Science
Saint Ignatius High School 1996 — 2000
High School Diploma
Medical Mutual August 2014 - Present
HP Enterprise Services February 2011 - July 2014
Safeguard Properties November 2006 - June 2011
MTD Products September 2005 - June 2006
Regional Income Tax Agency June 1999 - August 2005
RITA (Regional Income Tax Agency) 1999 - 2005
Skills
VoIP, Vendor Management, Networking, TCP/IP, Telecommunications, Technical Support, Windows 7, Software Documentation, Software Installation, Troubleshooting, Avaya, Voice Mail, Call Centers, Data Center, Cisco Technologies, Blackberry Enterprise..., VPN, Windows Server, Windows, IP PBX, MS Project, Disaster Recovery, Audix, Visio, Cisco IOS, WAN, LAN-WAN, Telephony, Switches, Servers, Active Directory, Microsoft Exchange, VMware, Network Design, Routers, Virtualization, IP, Unified Communications, Avaya Technologies, Management, Project Management, Integration, Process Improvement, Customer Service, Managed Services
Education
Ohio University 1990 — 1995
BS, Communications Systems Management
Valley Forge High School 1986 — 1990
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Medical Mutual October 2013 - Present
The Cleveland Plain Dealer October 2010 - July 2013
The Cleveland Plain Dealer January 2008 - October 2010
The Cleveland Plain Dealer January 1987 - December 2007
The (Lake County) News-Herald January 1981 - December 1986
Skills
Breaking News, Investigative Reporting, Feature Articles, Interviews, Ap Style, Headline Writing, Online Journalism, Web Content, Storytelling, New Media, AP Style, Content Strategy, Crisis Communications, Media Relations, Journalism, MovableType, Newspaper Design, Online News, Press Releases, Publicity, Research, Speech Writing, Content Development, Internal Communications, Editing, Corporate Communications, Computer-assisted...
Education
Miami University 1976 — 1980
Bachelor of Arts, English, focus on Mass Communications
Medical Mutual May 2015 - August 2015
Education
Kent State University 2012 — 2016
Finance, General
Fleetmatics October 2013 - Present
Fleetmatics March 2013 - October 2013
FleetMatics February 2010 - March 2013
AmTrust Bank April 2007 - February 2010
AmTrust Bank January 2005 - March 2007
Medical Mutual July 2001 - January 2005
Skills
Business Analysis, Salesforce.com, Analysis, Software Documentation, Project Management, ERP, Business Process, Access, SaaS, Databases, Business Intelligence, PowerPoint, Microsoft Excel, Outlook, CRM, Positive Personality, Procurement, Vendor Management, Test Management, HRIS, Team Leadership, Requirements Gathering, NetSuite, Time Management, ERP Implementations, Leadership, SalesLogix, Ascentis, UAT coordination, Management, Vendor Relationships
Education
Miami University 1997 — 2001
Bachelor of Science, Management Information Systems
Chagrin Falls High School 1993 — 1997
Lake Erie College June 2013 - June 2015
AmTrust Financial Services, Inc. (AFSI) February 2013 - May 2013
Lake Erie College January 2012 - May 2012
Medical Mutual June 2011 - August 2011
Cleveland Metropolitan Board of Education June 2010 - August 2010
Notre Dame College May 2008 - August 2008
Notre Dame College August 2007 - May 2008
NASA Glenn Research Center June 2007 - August 2007
Skills
Public Speaking, Microsoft Word, Dreamweaver, Photoshop, Microsoft Office, Java, Web Development, Access, Visual Studio, C++, PowerPoint, Advertising, Databases, Coaching, Networking, Social Media, Event Planning, Software, Recruiting, Sports Coaching, Student Recruiting, Internet Recruiting, Graphic Design, HTML, HTML5, Basic HTML, WordPress, Windows, Web Design, Social Media Marketing
Education
Lake Erie College 2012 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General
Notre Dame College 2007 — 2011
Bachelor of Arts, Management of Information Systems
Medical Mutual January 2015 - Present
HealthSpan Integrated Care/HealthSpan Physicians August 2014 - December 2014
Cilantro Thai and Sushi May 2013 - August 2014
Kent State University July 2012 - June 2014
Dickey's Barbecue Pit May 2012 - September 2012
Skills
Student Affairs, Data Entry, Student Leadership, Critical Thinking, Microsoft Office, Program Development, Time Management, Fundraising, Point of Sales Software, Crisis Communications, Microsoft Excel, Customer Service, Leadership, Teamwork, Research, Social Media, Management, Data Analysis, Communication, Microsoft Word
Education
Kent State University 2011 — 2014
Bachelor of Science (B.S.), Health Care Administration
Medina High School
Macy's MST-SOC Lorain December 2011 - Present
DFAS November 2005 - October 2010
Medical Mutual January 1979 - September 1991
Skills
Microsoft Excel, Computer Operations, Incident Management, Problem Solving, IBM Mainframe, System Monitoring, Network Monitoring Tools, Remote Access, JCL, Control M, CA7, z/OS, Microsoft Office, Process Improvement, Disaster Recovery, Inventory Management, Leadership, Fundraising, Visio, Strategic Planning, Public Speaking, Project Management, Management, Customer Service
Education
Ohio University 1975 — 1977
Luthera High School East 1971 — 1975
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
The Macintosh Company May 2012 - Present
PercuVision LLC May 2011 - May 2012
Medical Mutual November 2007 - May 2011
Mercy St Anne's Hospital May 2004 - November 2007
Skills
Orthopedic, Medicine, Medical Devices, Healthcare, Hospitals, Nursing, Public Speaking, Sales Presentations, Customer Service, Patient Advocacy, Medical-Surgical, HIPAA, Managed Care
Education
Bowling Green State University 2001 — 2004
Bachelor of Science, Nursing
Ohio University 1999 — 2001
Pre-Med/Chemistry
Ohio University- Office of Multicultural Student Access and Retention July 2014 - Present
Medical Mutual June 2015 - July 2015
Cinemark September 2011 - January 2015
RuffaloCODY March 2014 - July 2014
Skills
Organization Skills, Social Media, Leadership, Goal Oriented, Time Management
Education
Ohio University 2013 — 2017
Organizational Communication, General
Normandy High School 2009 — 2013
Medical Mutual June 2015 - Present
Kent State University August 2014 - May 2015
Penske Truck Leasing May 2014 - August 2014
Kent State University January 2013 - August 2013
Skills
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Leadership, PowerPoint, Time Management, Microsoft Office, Public Speaking, Customer Service, Social Media, Social Networking, Teamwork, Facebook, Strategic Planning
Education
Kent State University 2011 — 2015
Bachelor of Business Administration (BBA), Business Management
Major League Baseball December 2013 - Present
Litigation Management October 2011 - August 2012
Medical Mutual January 2002 - January 2011
Ulmer & Berne LLP January 1998 - January 2002
Skills
Microsoft Office, Microsoft Outlook, Microsoft Powerpoint, Microsoft Access, Outlook, PowerPoint, Administrative..., Data Entry, Microsoft Excel
Education
Ursuline College 2011 — 2015
Bachelor of Arts, Paralegal/ Legal Studies
Lakeland Community College
Associates of Science, Criminal Justice and Corrections
EY Staff AccountantErnst & YoungJanuary 2013 - October 2014
Medical Mutual May 2011 - August 2011
Maloney + Novotny, LLC January 2011 - April 2011
Skills
Auditing, Internal Controls, External Audit, Financial Audits, Accounting, Microsoft Excel, Microsoft Office, PowerPoint, Financial Reporting, Internal Audit, Financial Accounting, US GAAP, Financial Analysis
Education
Miami University 2008 — 2012
Bachelor of Arts (B.A.), Accounting
Miami University
Accounting
Medical Mutual January 2013 - Present
Skills
Graphic Design, Photoshop, Customer Service, InDesign, Illustrator, Adobe Creative Suite, Web Design, Logo Design, Advertising, Photography, Graphics, Layout
Education
Kent State University
Bachelor of Arts (BA), Communication, General
College of Arts and Science May 2015 - Present
theSkimm January 2014 - Present
Medical Mutual May 2015 - August 2015
American Heart Association American Stroke Association June 2014 - August 2014
The Miami Student August 2012 - May 2013
Summit County Prosecutor's Office June 2012 - August 2012
Skills
Press Releases, Social Media, Newsletters, Editing, AP Style, Creative Writing, Microsoft Excel, Social Media Marketing, InDesign
Education
Miami University 2012 — 2016
Bachelor's Degree, Strategic Communication/Professional Writing
Hudson High School 2008 — 2012
Honors Diploma
NASA Glenn Research Center March 1986 - Present
Medical Mutual May 1999 - December 1999
Skills
Security Clearance, Program Management, Aerospace, Systems Engineering, DoD, Government Contracting, Earned Value Management, Microsoft Office, Integration, Requirements Management, Simulations, Engineering Management, Technical Writing, Systems Design, Space Systems
Education
Jane Addams Business Career Center
Lakeland Community College
Signature Consultants November 2013 - Present
Tremayne Consulting August 2013 - Present
Medical Mutual April 2012 - October 2013
Cleveland Clinic February 2012 - April 2012
IntelliCorp Records, Inc. December 2010 - February 2012
Beacon Hill Staffing Group December 2010 - February 2012
Lockton Companies September 2008 - November 2010
Lockton Affinity September 2008 - November 2010
Clifton Gunderson LLP May 2005 - April 2008
Multi Service Corporation November 2003 - May 2005
Skills
ASP.NET, .NET, Microsoft SQL Server, WCF, C#, Agile Methodologies, ASP.NET MVC, T-SQL, TFS, SSIS, IIS, SQL, Visual Studio, Databases, Web Applications, SSRS, SDLC, SOAP, JSON, JavaScript, AJAX, Project Management, Windows, XML, jQuery, REST, CSS, Vendor Management, VBScript, SharePoint, VB.NET, Oracle, XSLT, MVC, Design Patterns, Integration, Visual Basic, Sitecore
Education
Centriq Training 2008 — 2008
University of Missouri-Kansas City 2006 — 2006
Accounting
Missouri Western State University 1998 — 2002
Business Administration, Marketing, Economics
Medical Mutual June 2015 - Present
EnvisionRxOptions July 2013 - May 2015
Summa Health Network August 2011 - July 2013
Summa Health Network August 2010 - August 2011
Summa Health Network March 2010 - August 2010
Summa Western Reserve OR Department November 2009 - December 2009
Skills
Managed Care, Healthcare, EMR, Hospitals, Physicians, Physician Relations, Data Analysis, Software Documentation, Healthcare Information..., HIPAA, Microsoft Office, Health Insurance, EHR, Healthcare Management, Medical Terminology, Healthcare Consulting, Medicaid, Medicare, TurningPoint, Brainshark, SharePoint
Education
Ohio University 2007 — 2010
BS, Health Service Administration
The University of Akron 2006 — 2007
Medical Mutual November 2012 - Present
Wishing Well Preschool August 2010 - May 2013
Stein, Inc. September 1994 - August 2004
Skills
Process Improvement, Business Analysis, Financial Analysis, Sales, Accounting, Negotiation, Performance Management, Sales Management, Conflict Resolution, Business Strategy, Management Consulting, Product Development, Health Insurance
Education
John Carroll University 1989 — 1993
Bachelor of Science (BS), Mathematics
McKinley High School, Canton, OH 1986 — 1989
College Prep, College prep
Medical Mutual Account ExecutiveMedical Mutual2014 - Present
Skills
Employee Benefits, Microsoft Office, Managed Care, Underwriting, Medicare, Disability Insurance, Health Savings Accounts, Life Insurance, Claim, Account Management, Process Improvement, Term Life Insurance, Sales, Benefits Administration, Leadership
Education
Indiana Wesleyan University 2012 — 2014
Bachelor of Science
Medical Mutual January 2012 - Present
HealthSmart 2007 - January 2012
HealthSmart 2009 - 2011
Interplan Health Group 2004 - 2007
The Chandler Group of Companies 2003 - 2004
The Chandler Group of Companies 2000 - 2003
The Chandler Group of Companies 1995 - 2000
Skills
Operations Management, PPO, Business Intelligence, Problem Solving, System Conversion, M&A due diligence, Client Relationship..., Business Analytics, Marketing Strategy, Pharmacy Benefit..., Revenue Cycle Management, Employee Relations, Process Improvement, Healthcare, Managed Care, Insurance, Provider Relations, Medicare, Medicaid, Employee Benefits, Health Insurance, HIPAA, Healthcare Management, Network Development, Healthcare Industry, HMO, Strategic Planning, Claim, Hospitals, Healthcare Information..., Disease Management, Healthcare Consulting, Benefits Administration, Health Policy, Health Savings Accounts, Disability Insurance, Leadership
Education
Ohio University
Bachelor of Science, Education
St. Joseph Academy
College Prep
Relay Foods July 2015 - Present
Medical Mutual January 2015 - April 2015
NC State University October 2014 - April 2015
NC State University July 2014 - December 2014
North Carolina State University January 2014 - July 2014
North Carolina Cooperative Extension June 2012 - February 2014
North Carolina State University August 2013 - January 2014
Easter Seals, Inc. January 2013 - May 2013
American Institute of Healthcare & Fitness October 2011 - January 2013
North Carolina State University August 2011 - November 2011
Skills
Nutrition, Nutritional Counseling, Nutrition Education, Wellness, Dietetics, Sports Nutrition, Fitness, Clinical Nutrition, Medical Nutrition..., Health Education, Weight Management, Health Promotion, Wellness Coaching, Personal Training, Weight, Public Health, Fitness Training, Supplements, Lifestyle, Holistic Health, Microsoft Word, Microsoft Excel, Microsoft Publisher, PowerPoint, Child Nutrition, Public Speaking, Press Releases, Social Media, Event Planning, Leadership, Fundraising, Community Outreach, Microsoft Office, Research, Nonprofits, Grant Writing, Program Evaluation, Customer Service, Program Development
Education
University of Alabama 2013 — 2015
Master's Degree, Health Studies, 3.99
North Carolina State University 2014 — 2016
Graduate Certificate in Non Profit Management, Non Profit Management
North Carolina State University 2007 — 2011
Bachelor's Degree, Nutrition Science, 3.0
Explorys, an IBM Company August 2015 - Present
Explorys, Inc. December 2013 - Present
Medical Mutual November 2013 - November 2013
Medical Mutual December 2004 - October 2013
Medical Mutual September 1998 - November 2004
Medical Mutual August 1997 - August 1998
Sherwood Technologies June 1997 - June 1998
British Petroleum September 1996 - August 1997
Skills
AIX, Juniper, Splunk, Linux, System Administration, Checkpoint, Network Security, Bluecoat, Firewalls, Security, DNS, Servers, Unix, Solaris, CISSP, VPN, HIPAA, Disaster Recovery, Perl, Integration, Troubleshooting, Networking, Operating Systems, Computer Security, Technical Support, Information Security, IBM AIX
Education
Ohio Northern University 1982 — 1986
BA, Communications
Lakeland Community College 1997 — 1998
Continuiung Education, Computer Programming
Valley View High School 1978 — 1982
Associated Materials January 2013 - Present
Mapfre Insurance International October 2012 - December 2012
5280 Solutions June 2012 - October 2012
Medical Mutual February 2012 - May 2012
Independent Health June 2011 - February 2012
Main Sail LLC December 2008 - December 2010
P.C. Relief, Computer Service, Sarasota, Florida March 2003 - December 2008
Bausch & Lomb Pharmaceuticals, Tampa, Florida August 2001 - March 2003
Intermedia Communications Inc., Tampa, Florida February 2001 - August 2001
Intermedia Communications Inc., Tampa, Florida April 1999 - February 2001
Skills
COBOL, EDI, Insurance, E-commerce, Manufacturing, Retail, Healthcare, Banking, Government, SQL, DB2, MS Project, Mainframe, Visio, Application Development, Troubleshooting, Documentation, Disaster Recovery, Systems Analysis, Software Development, Databases, Business Analysis, AS400, FTP, Windows, Integration, Lotus Notes, Analysis, Requirements Analysis, Microsoft Office, Database Design, SDLC, Software Documentation, IBM iSeries
Education
State College of Florida-Manatee-Sarasota 1990 — 1991
Business, Information Technology
Northern Arizona University 1988 — 1989
Astronomy, Physics
Lorain County Community College
Information Systems
Health Design Plus August 2015 - Present
Health Design Plus May 2014 - August 2015
Medical Mutual December 2011 - September 2013
Medical Mutual April 2003 - December 2011
Medical Mutual March 2001 - April 2003
Medical Mutual June 1999 - March 2001
University Hospitals of Cleveland February 1997 - June 1999
University Hospitals of Cleveland October 1995 - February 1997
University Hospitals of Cleveland September 1991 - October 1995
University Hospitals of Cleveland August 1988 - September 1991
Skills
Nonprofits, Marketing Communications, Social Media, Fundraising, Event Planning, Process Improvement, Healthcare, Customer Service, Marketing, Strategic Planning, Social Media Marketing, Community Outreach, Event Management, Public Speaking, Leadership, Managed Care, Public Relations, Analysis, Team Building, Sales, Training, CRM, Budgets, Program Management, Product Management, Coaching, Management, Leadership Development, Marketing Strategy, Strategy, Change Management, Business Analysis
Education
John Carroll University 1992 — 1995
Master of Business Administration (MBA)
John Carroll University 1986 — 1991
Bachelor of Science (BS) in Business Administration, Marketing
Medical Mutual August 2015 - Present
Things Remembered January 2010 - August 2015
Things Remembered October 2004 - December 2009
PlanSoft March 2004 - August 2004
OfficeMax April 2001 - March 2004
OfficeMax April 2000 - March 2001
KeyBank January 1999 - April 2000
KeyBank June 1997 - December 1998
KeyBank October 1995 - May 1997
British Petroleum 1989 - 1995
Skills
E-commerce, Retail, Web Analytics, E-business, Analytics, SEO, Email Marketing, Merchandising, Online Advertising, Management, Interactive Marketing, Multi-channel Marketing, Omniture, Social Media, Business Analysis, Leadership, Cross-functional Team..., Project Management, Direct Marketing, Strategic Planning, SEM, Digital Marketing, IBM Websphere Commerce, Integration, Web Design, Web Development, Web Applications, Web Content Management, Web Project Management, Mobile Applications, Mobile Devices, Mobile Technology, Mobile Internet, Information Technology, Information Technology..., Desktop Application..., Mobile Application..., Application Architecture, Application Lifecycle..., Team Leadership, IT Strategy, Business Strategy, Team Building, Strategy, WebSphere, J2EE Web Services, CRM, SDLC
Education
Kent State University
Associate of Applied Business, Computer Technology
Kent State University
Bachelor of Business Administration (B.B.A.), Computer Science
Medical Mutual January 2012 - Present
Skills
Marketing, Account Management, Team Building, Direct Marketing, Print Management, Direct Mail, Marketing Strategy, Offset Printing, New Business Development, Advertising, Digital Printing
Education
Ohio University 2000 — 2004
BS, Retail Merchandising, Economics, Business Administration
Medical Mutual January 2006 - Present
Medical Mutual November 1999 - December 2005
Skills
Health Insurance, Health Savings Accounts, Employee Benefits, HMO, Disability Insurance, Insurance, Life Insurance, Fixed Annuities, Health Care Reform, Underwriting, Term Life Insurance, Medicare, Leadership, PPO, Workers Compensation, COBRA, Managed Care, Claim, Brokers, Benefits Administration, Account Management, Long-term Care, Customer Service, Employee Wellness, Overall Wellness, Human Resources for..., Long Term Relationship..., Client Counseling, Presentations, Strategic Planning, Marketing, Team Building, Sales, Customer Retention, Product Development, Analysis, Contract Negotiation, Interviews, HIPAA
Education
DeVry University's Keller Graduate School of Management-Ohio 2007 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Davis Business College 1995 — 1999
Associates of Applied Business
Clay High School
High School/Secondary Diplomas and Certificates
Medical Mutual January 2012 - Present
HCR ManorCare March 2009 - January 2012
American Health Group May 2001 - March 2009
Skills
Team Leadership, Leadership, Coaching, Microsoft Excel, Microsoft Office, Medicare, Recruiting, Outlook, Change Management
Education
Lourdes College
WellCare Health Plans December 2014 - Present
Medical Mutual November 2012 - December 2014
WellCare Health Plans October 2006 - November 2012
KPMG August 2005 - October 2006
QualChoice 1996 - 2005
Mt. Sinai Medical Center December 1992 - January 1996
KPMG Audit July 1987 - December 1992
Skills
Auditing, Accounting, Finance, CPA, Insurance, Medicare, Health Insurance, Medicaid, Managed Care, Process Improvement, Sarbanes-Oxley Act, Financial Analysis, Internal Controls, Financial Reporting, Employee Benefits, HIPAA, Risk Management, Mergers & Acquisitions, Business Process..., Healthcare
Education
Kent State University 1983 — 1987
Bachelor, Accounting
Medical Mutual May 2014 - Present
Medical Mutual January 2012 - May 2014
Talus Brokerage October 2002 - December 2011
Skills
Health Insurance, Health Savings Accounts, Insurance, Employee Benefits, Underwriting, Vendor Management, COBRA, Strategic Planning, Sales, Managed Care, Small Business, Claims Management, Risk Management, Sales Management, Brokers, Selling, Process Improvement, Marketing, Group Medical, Account Management, Healthcare, Health Care Reform, Leadership, Dentistry, HIPAA, Professional Liability, 401k, Group Insurance, Liability, Retirement, Benefits Administration
Education
Ohio University 1997 — 2001
Bachelor of Business Administration, Finance, International Business
Hudson High School
Medical Mutual of Ohio January 2008 - 2014
Medical Mutual 1994 - 2008
Skills
Health Insurance, Insurance, Process Improvement, Customer Service, Employee Benefits, Leadership, Management, Team Building, Account Management, Healthcare, Operations Management, Analysis, Contract Management, Strategic Planning, Human Resources, Negotiation, Customer Satisfaction, Contract Negotiation, Microsoft Excel, Vendor Management, Microsoft Office, Underwriting, Performance Management, System Administration, Team Leadership, Budgets, Project Management, Employee Relations, Change Management, Outlook
Education
Northwood University
Medical Mutual October 2011 - Present
Antares Management Solutions August 2008 - November 2012
Antares Management Solutions June 2005 - August 2008
Inobis November 2003 - June 2005
Antares Management Solutions April 1998 - November 2003
Cleveland Clinic Foundation Health Care Ventures 1995 - 1998
Skills
Program Management, Team Building, Team Leadership, Leadership, Software Project..., Visio, SharePoint, PMO, Business Analysis, Project Management, Healthcare Information..., Change Management, Software Documentation, Management, PMP, Enterprise Architecture, Healthcare, Troubleshooting, Integration, Analysis, IT Strategy, Vendor Management, SDLC, Business Process..., Requirements Gathering, MS Project, Building Relationships, Solution Implementation, Agile & Waterfall..., Stakeholder Management
Education
John Carroll University 1982 — 1986
Bachelor of Arts (B.A.), Communication and Media Studies
Medical Mutual February 2014 - Present
Help Me Grow of Cuyahoga County November 2007 - January 2014
Self-Employed 2002 - December 2011
Lee Hecht Harrison 2002 - November 2011
Fitch 2000 - 2002
Bank One 2000 - 2001
Bank One 1994 - 2000
Skills
Resume Writing, Interviews, Career Counseling, Workshop Facilitation, Job Search, Outplacement, Career Development, Management, Job Search Strategies, Employee Relations, Strategic Planning, Human Resources, Community Outreach, Resume, Team Building, Program Management
Education
Morehead State University 1986 — 1988
Communications, Journalism, Public Relations
Medical Mutual September 2011 - Present
Skills
Managed Care, Medicare, Employee Benefits, Health Savings Accounts, HIPAA, Disability Insurance, Medicaid, Brokers, Long-term Care, Healthcare
Education
Indiana University-Purdue University at Indianapolis 1993 — 1996
Associate, Continuing Studies
Indiana University
Bachelor of Science, Health Administration
Teamster Local 731 Welfare - Pension Plans January 2012 - Present
MKC Benefit Consultants, Ltd 1998 - Present
NWO Electrical Administrators, Inc. April 2000 - December 2011
Findley Davies, Inc. April 1992 - December 1997
Medical Mutual 1988 - 1992
Alexander & Alexander September 1983 - April 1988
Actuarial Services, Inc May 1977 - September 1983
FB Hall 1979 - 1983
Education
Kean University 1973 — 1977
BS, Management Science
Arthur L Johnson
High School
Medical Mutual 1995 - Present
Skills
Interviews, Talent Management, Editing, Employee Relations, Leadership Development, Conflict Resolution, Emotional Intelligence, Organizational..., Workshop Facilitation, Training, Teaching
Education
Cleveland State University
Master of Arts, English/Creative Writing
Kent State University
Bachelor of Arts, Psychology
Medical Mutual 2012 - Present
Vendome Group 2010 - 2012
Ulmer & Berne LLP 2010 - 2010
Penton Media Inc./IndustryWeek 2007 - 2009
Benjamin Media, Inc 2003 - 2007
West Life Newspaper 2002 - 2002
Skills
Proofreading, Editing, Content Management, Writing, Social Media, Blogging, Microsoft Office, SEO, Research, Analysis, Copy Editing, Journalism, Magazines, Newsletters, Editorial, InDesign, Publications, Web Content, Adobe Creative Suite, Google Analytics, Photoshop, Press Releases, Facebook, AP Style, Word, Digital Media, Windows, QuarkXPress, Drupal, Centralpoint CMS, SharePoint, Adobe Publish, Web Design
Education
Ohio University 1998 — 2002
Bachelor's, Journalism, News Writing & Editing
The MetroHealth System May 2012 - Present
Medical Mutual October 2009 - April 2012
Medical Mutual June 2005 - September 2009
Medical Mutual January 2001 - January 2005
Skills
Managed Care, Health Insurance, Healthcare, Network Development, Medicare, Medicaid, Insurance, Provider Relations, Hospitals, Healthcare Management, Leadership, Health Policy
Education
Kent State University 1992 — 1996
BA, Art History, Criticism and Conservation
Rocky River High School 1989 — 1991
Medical Mutual July 2012 - Present
Virtrex March 2012 - July 2012
ExchangeBase April 2010 - March 2012
Proximity Marketing May 2007 - April 2010
The David Group Inc December 2004 - May 2007
Doner November 2004 - December 2004
Skills
Web Design, User Interface Design, Graphic Design, Social Media, InDesign, Advertising, Interactive Marketing, Logo Design, User Experience, Brand Development, SEO, Flash, Video, Graphics, Web Development, Product Development, Creative Direction, Sales, Adobe Creative Suite, JavaScript, Online Marketing, CSS, Creative Strategy, Marketing, PPC, Email Marketing
Education
University of Toledo 2001 — 2003
Film and Video
Kent State University 1998 — 2001
Excellus BCBS April 2015 - Present
Edifecs March 2011 - Present
Medical Mutual October 2014 - April 2015
Blue Cross and Blue Shield of Vermont April 2014 - October 2014
BCBSNC November 2012 - April 2014
Cigna August 2013 - October 2013
Cambridge College August 2012 - January 2013
Blue Cross and Blue Shield of Minnesota January 2010 - September 2012
Blue Cross Blue Shield of Massachusetts March 2011 - December 2011
IBM May 2006 - February 2011
Skills
SDLC, Requirements Analysis, SOA, EDIFACT, Solution Architecture, Requirements Gathering, Software Project..., Agile Methodologies, SQL, Business Analysis, EAI, Enterprise Architecture, Unix, Visio, XML, Business Intelligence, Software Development, Microsoft SQL Server, Java, Pre-sales, Scrum, Web Services, Oracle, Business Process, Integration, ETL, Testing, Websphere, PL/SQL, DB2, UML, Data Warehousing, Unix Shell Scripting, Data Modeling, Agile Project Management, Systems Analysis, Linux, Edifecs
Education
University of Massachusetts Lowell 2013 — 2017
Doctor of Philosophy (PhD)
National Law School of India University 2010 — 2010
Master of Business Laws, Incomplete
Jawaharlal Nehru Technological University 2004 — 2006
M.Tech, Software Engineering
Jawaharlal Nehru Technological University 2000 — 2004
Bachelor of Technology (BTech), Computer science & information technology
Medical Mutual March 2015 - Present
PFI Knowledge Solutions April 2011 - March 2015
ASM International October 2010 - April 2011
Auto-Owners Insurance May 2006 - September 2010
Skills
SQL, JavaScript, XML, Web Development, Java, HTML, Software Development, Microsoft SQL Server, Java Enterprise Edition, .NET, Programming, Intelligus Developer, J2EE Web Services, Dojo
Education
Indiana Wesleyan University 2001 — 2006
Bachelor's degree, Mathematics and Computer Science
MD, MDPA Spine Center March 2011 - Present
Medical Mutual 2004 - 2011
Skills
Microsoft Word, Account Management, Sales, Customer Service, Management, Strategic Planning, Health Insurance, Business Development, Leadership, Healthcare, Insurance, Team Building
Education
Kent State University 1999 — 2002
BA, Marketing Visual Communication Design
Kent State University
Bachelor's degree, Marketing/Visual Communication and Design
Medical Mutual May 2013 - Present
Ernst & Young, LLP January 1989 - January 2013
Ernst & Young Global September 2009 - September 2011
Ernst & Young September 2006 - September 2009
Ernst & Young December 2003 - September 2006
Cleveland Heights-University Heights Board of Education September 1984 - June 1989
Skills
Software Development, IT Strategy, Governance, Risk Management, Change Management, Business Transformation, Resource Management, Resource Allocation, Resource Development, Resource Mobilization, Process Improvement, Team Building, Customer Service, Service Delivery
Education
Miami University 1978 — 1985
Master of Science; Bachelor of Arts, Mathematics; Mathematics
Cleveland Heights High School 1975 — 1978
Medical Mutual March 2010 - Present
Medical Mutual of Ohio September 2005 - March 2010
United States Postal Service September 2002 - September 2005
Trumbull County Engineers June 2000 - September 2002
Rainbow Lanes August 1996 - September 2002
Warren Tribune June 1993 - August 1996
Skills
Health Insurance, Insurance, Claim, Claims Management, Underwriting, Property & Casualty..., Disability Insurance, Workers Compensation, General Insurance, Life Insurance, Employee Benefits, Medicare, Claims Resolution, Term Life Insurance, Commercial Insurance, Customer Service, Access, Professional Liability, Managed Care, Risk Management, Outlook
Education
Kent State University 1997 — 2002
Bachelor's degree, Computer Science
LaBrae High School 1994 — 1997
Diploma, Computer Science
Medical Mutual June 2015 - Present
Asurint May 2014 - May 2015
Asurint May 2013 - April 2014
Northeast Ohio Society for Technical Communication 2011 - 2014
TOA Technologies January 2013 - April 2013
Virtual Hold Technology March 2012 - December 2012
Virtual Hold Technology September 2011 - February 2012
Virtual Hold Technology September 2008 - September 2011
IBM July 2006 - June 2008
BSH Home Appliances May 2003 - May 2006
Skills
Technical Writing, Agile Methodologies, Information Architecture, Information Design, FrameMaker, DITA, Usability Testing, Technical Communication, Content Strategy, Task Analysis, Project Management, User Research, User Experience, User-centered Design, User Stories, Technical Documentation, Single Sourcing, Adobe Technical..., Card Sorting, Interviews, Product Management, Online Help, Servant Leadership, Coaching, Mentoring, Facillitation, Requirements Analysis, Scrum, Kanban, Feature Files, Use Case Analysis, Metrics, User Analysis, Heuristic Usability..., SME Interviews, User Interviews, Survey Design, Wireframes, Tree Testing, Personas, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Information Development, Arbortext Epic Editor, Software Documentation, Management
Education
Mercer University 2006 — 2010
MS, Technical Communication Management
Columbus State Community College 2002 — 2003
Technical Communication (TCO)
The College of Wooster 1996 — 2000
BA, English, German, Business
Madison Comprehensive High School
Medical Mutual July 2015 - Present
Medical Mutual July 2010 - Present
Medical Mutual of Ohio August 2007 - July 2010
Skills
Customer Service, Outlook, Team Building, Health Insurance, Insurance, Leadership
Education
Ohio University
Bachelor of Arts, Political Science and Government
Cleveland Clinic Foundation January 2012 - Present
Medical Mutual March 2012 - October 2012
Joslin Diabetes Center at St. Vincent Charity Medical Center 2007 - 2011
Kettering Medical Center 2005 - 2007
Kettering Medical Center 2005 - 2007
Skills
Diabetes, Nutrition, Medical Nutrition..., Certified Diabetes..., Wellness, Nutritional Counseling, Type 2 Diabetes, Endocrinology, Health Education, Health Promotion, Nutrition Education, Clinical Research, Clinical Nutrition, Disease Management
Education
Ohio University 2000 — 2004
Dietetics
Medical Mutual 1995 - Present
Education
Kent State University 1985 — 1989
BSN, Registered Nursing/Registered Nurse
The Kinzler Agency December 2009 - May 2014
Health America December 2007 - January 2009
Callos Financial Services May 2006 - September 2007
Medical Mutual July 2003 - April 2006
Medical Mutual June 2000 - July 2003
Medical Mutual July 1989 - June 2000
Skills
Property & Casualty..., Casualty, Program Management, Liability, Casualty Insurance, Insurance
Education
Indiana University of Pennsylvania 1983 — 1988
Bachelor's degree, Business - Marketing
MBS 2010 - Present
Medical Mutual 2007 - 2010
e2grow inc, (dba locality.com) 2000 - 2007
Prudential Securities 1994 - 2000
Skills
Marketing, Business Analysis, Project Management, Financial Services, IT Strategy, IT Management, Mobile Technology, Web Development, Finance, SaaS, Management, SEM, Start-ups, Strategy, Account Management, CRM, Team Building, Marketing Strategy, Process Improvement, Strategic Planning
Education
John Carroll University
BA
National College of Ireland
International Business
Walsh Jesuit High School
CorVel Corporation August 2014 - Present
CorVel Corporation August 2014 - Present
UCI Medical Affiliates September 2013 - August 2014
Medical Mutual May 2011 - August 2013
Medical Mutual/Carolina Care May 2011 - August 2013
Hospital Sales June 2007 - February 2010
Ortho-McNeil June 2007 - February 2010
Ortho-McNeil Pharmaceutical June 2004 - February 2010
Ortho-McNeil Pharmaceutical, Inc June 1998 - June 2004
Ortho-McNeil Pharmaceutical May 1998 - June 2004
Skills
Product Development, Urology, Sales Operations, Neurology, Hospital Sales, Hospitals, Medical Devices, Healthcare, Oncology, Cardiology, Managed Care, Pharmaceutical Sales, Pharmaceutical Industry, Product Launch, Gastroenterology, Sales Effectiveness, Sales
Education
Husson University
BS, Finance
Husson University
B.S, Business Administration; Finance
Cahaba GBA March 2015 - May 2015
Medical Mutual August 2014 - February 2015
Cognizant April 2014 - August 2014
Cognizant Technology Solutions US Corporation July 2011 - August 2014
Cognizant Technology Solutions July 2011 - April 2014
Cognizant Technology Solutions November 2010 - July 2011
Cognizant Technology Solutions November 2008 - October 2010
Cognizant Technology Solutions August 2008 - October 2008
Cognizant Technology Solutions August 2007 - July 2008
Skills
PL/SQL, Requirements Analysis, Core Java, Java Enterprise Edition, Java, Oracle, JSP, Business Analysis, SQL, Struts, Web Services, Servlets, Spring, JavaScript, Hibernate, Unix, XML, SDLC, C, DB2, Unix Shell Scripting, Weblogic, SOAP, JDBC, SOA, Tomcat, Pega PRPC, Microsoft SQL Server, Requirements Gathering, Software Development, HTML, MySQL, Databases, Pegasystems PRPC, Shell Scripting, Business Process..., Business Intelligence, Solution Architecture, Websphere, Agile Methodologies, AJAX, Quality Center
Education
National Institute of Technology Durgapur 2003 — 2007
Bachelor of Technology (B.Tech.), Electrical Engineering, A
RAJBALLAVPUR HIGH SCHOOL 2001 — 2003
+2 Level, SCIENCE
Rajballavpur High School 1991 — 2001
10th Class, General Studies
Medical Mutual October 2010 - March 2014
Verizon Wireless January 2004 - January 2010
Convergys Corporation January 2002 - January 2004
Dillard's January 2001 - January 2002
Skills
Customer Service, Call Center, Billing, Data Entry, Claims, Customer Satisfaction, Excel, Medical Terminology, Benefits, COBRA, Outlook, Insurance, Health Insurance, PPO, Medicare, Word, Customer Relations, Employee Benefits, PowerPoint, Microsoft Office, Troubleshooting, Problem Solving, Call Centers
Education
Kaplan University 2012 — 2014
Master's, Psychology, 4.0
Kaplan University 2009 — 2011
Bachelor's, Business Administration; HR Management
Fannie Mae June 2014 - Present
Asurion July 2012 - May 2014
Bank of America February 2011 - June 2012
KPMG May 2010 - January 2011
H&R Block March 2009 - April 2010
Medical Mutual September 2006 - February 2009
Citi January 2006 - August 2006
Skills
Java Enterprise Edition, SQL, Java, SDLC, Agile Methodologies, Oracle, Microsoft SQL Server, XML, Requirements Analysis, Software Development, Spring Framework, Hibernate, JPA
Education
Wichita State University 2004 — 2005
Master's Degree, Computer Science, GPA 3.83/4.0
Kakatiya University
Kakatiya University
Sunrise Pointe Skilled Nursing and Rehab Center April 1999 - Present
SummaCare March 1998 - April 1999
Medical Mutual March 1987 - December 1994
Skills
Healthcare, Medicare, Healthcare Management, Hospitals, Physician Relations
Education
Kent State University 1979 — 1984
BS, Public Relations/Marketing
Notre Dame College Dwyer Learning Center September 2009 - May 2012
Medical Mutual June 2011 - August 2011
Valley YMCA June 2008 - August 2009
Boston Market Restaurant June 2005 - December 2005
Skills
Microsoft Excel, Microsoft Access, Microsoft Word
Education
Notre Dame College
Bachelor of Science, Mathematics
The MetroHealth System (Cleveland, OH) March 2014 - Present
United Health - Ovations December 2009 - June 2013
Medical Mutual July 2008 - December 2009
United Health - Evercare January 2008 - July 2008
Holy Family Hospice January 2006 - January 2008
Western Reserve May 2002 - December 2005
Weston Hurd Fallon Paisley & Howley LLP January 2003 - January 2004
Skills
Case Management, Medicaid, Healthcare, Medicare, Home Care, Managed Care, Healthcare Management, Medical Records, Palliative Care, Medicine
Education
Indiana Wesleyan University 2009 — 2011
BSN, RN-BSN Program
Ursuline College
MSN, Family Nurse Practitioner
Cleveland State University End of Life Nursing Education Consortium
Ohio State University at
Trident Technical College
Associate Degree, Nursing
Medical Mutual June 2012 - Present
Sterling Jewelers January 2012 - June 2012
Fifth Third Bank November 2011 - January 2012
Fifth Third Bank June 2010 - November 2011
Fifth Third Bank November 2009 - June 2010
Skills
Job Analysis, Performance Management, Human Resources
Education
Xavier University 2008 — 2010
Masters, Industrial-Organizational Psychology
Miami University 2004 — 2008
Bachelors, Psychology
Medical Mutual April 2012 - Present
Medical Mutual of Ohio May 2001 - June 2012
Medical Mutual September 1996 - May 2001
Education
Kent State University 1992 — 1996
Bachelor, Business Administration
Ohio Department of Insurance June 2013 - Present
Medical Mutual May 2011 - August 2011
Skills
Health Insurance, Insurance, VBA, SQL, Actuarial Science, Mathematics, C++, Underwriting, Financial Analysis, Quantitative Finance, Microsoft Excel, Oracle, Python, Matlab, Bloomberg Terminal, SERFF, Communication, Microsoft Access, Stata, Access
Education
Michigan State University
Bachelor of Science (B.S.), Computational Mathematics
Talus Brokerage April 2007 - 2011
Medical Mutual May 2000 - April 2007
Skills
Customer Relations, Hard Worker/dependable, always looking to learn..., Computer Literate, Relationship Development, Problem Solving, Team Building, planning/prioritization, Collections, Key Account Management, SAP knowledge, CMS, Customer Service, Leadership, Outlook
Education
Lourdes College 2001 — 2004
Bachelor of Arts and science, Business Management/Human Resources
Medical Mutual January 2013 - Present
City of Toledo January 2012 - April 2012
The Home Depot 2007 - 2012
Skills
Customer Service, Microsoft Office, Public Speaking, Microsoft Word, Data Entry, Inventory Management, Leadership, Training, Process Improvement
Education
Lourdes College 2010 — 2012
Bachellor's of Interdisciplinary Studies, Humanities
Medical Mutual 2010 - Present
Education
John Carroll University 2008 — 2013
John Carroll University 2008 — 2013
National Automotive Experts (NAE) April 2015 - Present
Medical Mutual 2014 - 2014
Education
Kent State University at Stark 2013 — 2014
Bachelors of Technical and Applied Studies concentration in Application Development
Lorain County Community College
Medical Mutual September 2009 - Present
Medical Mutual 2009 - 2013
Skills
Time Management, Strategic Development, Problem Solving, Building Relationships, Business Relationship..., Process Improvement, Financial Analysis, Customer Service, Network Development, Highly detail oriented, Contract Negotiation, Contract Management
Education
Indiana Wesleyan University 2008 — 2010
Master of Business Administration (MBA), Business
Indiana University-Purdue University at Indianapolis 1998 — 2004
Bachelor's degree, General Studies
Medical Mutual February 2014 - Present
FFR-DSI July 2011 - January 2014
Arby's Restaurant Group, Inc. May 2005 - July 2011
Education
John Carroll University 2000 — 2003
BSBA (Bachelor of Science in Business Administration), Finance
Medical Mutual July 2014 - Present
Roetzel & Andress April 2012 - July 2014
Roetzel & Andress February 2010 - April 2012
Roetzel & Andress July 2007 - February 2010
Skills
Windows Server, Microsoft Exchange, Unified Messaging, Active Directory, Storage Area Networks, Hyper-V, VMware, Cisco Call Manager, Mobile Device Management, Document Management, Server Administration, Application Monitoring, Virtualization, Microsoft SQL Server, Enterprise Anti-Virus, Distributed File Systems, Enterprise Backup, Servers, Disaster Recovery
Education
Miami University
Medical Mutual October 2014 - Present
Cleveland Clinic February 2013 - October 2014
West Virginia University Hospitals August 2010 - February 2013
Skills
Nursing, BLS, ACLS, Critical Care, Inpatient, ICU, Acute Care, Epic Systems
Education
Kent State University 2006 — 2010
Bachelor of Science, Nursing