ProMark One
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ProMark One Employees
Peregrine Summit December 2009 - Present
Various Engagements-Operations/Constraint Management 2003 - 2009
Exeter Life Sciences, Inc. 2001 - 2003
Kronos Optimal Health 2000 - 2003
SkyMall, Inc. 1997 - 2000
OG&E April 1996 - March 1997
ProMark One 1995 - 1996
BankOne 1993 - 1996
Skills
Process Improvement, Start-ups, Marketing Strategy, Business Development, Executive Management, Leadership, Program Management, Financial Analysis, Strategic Partnerships, Business Strategy, Change Management, Operations Management, Public Speaking, Business Planning, Strategy, Management Consulting, Entrepreneurship, Business Process..., Contract Negotiation, Budgets, New Business Development, Strategic Planning, Negotiation, Product Development, Management
Education
University of Utah - David Eccles School of Business 1986 — 1988
MBA, MBA
Brigham Young University 1981 — 1984
BS, Marketing and Finance
Great Lakes Airlines December 2009 - Present
Johnson Storage & Moving Co. May 2014 - December 2014
AAA MountainWest September 2006 - December 2009
America West Airlines October 1999 - June 2006
Barstow Humane Society September 1998 - April 1999
Lenwood Video December 1996 - February 1997
Leggs, Hanes, Bali and Platex Outlet store June 1996 - December 1996
Promark One February 1996 - June 1996
Long John Silver's, LLC September 1995 - February 1996
Skills
Inventory Control, Customer Service, Purchasing, Airline Reservations, Teamwork, Sabre, Parts Ordering, Baggage Handling Systems, Customer Satisfaction, Team Building, Airlines, Airports, Time Management, Microsoft Excel, Microsoft Word, Microsoft Office, Microsoft Exchange, ADP ezLaborManager, Supply Management, Reliability, Research, UPS Shipping, Shipping Systems, Receivers
Education
International Air and Hospitality Academy 1999 — 1999
Certificate, Air Transportation
Silver Valley High School 1991 — 1995
Diploma, General Education
Direct Energy 2014 - Present
Encore Capital Group March 2003 - June 2013
Direct Marketing Services December 2001 - January 2003
Cendant July 2000 - October 2001
Bank One August 1998 - July 2000
Promark One June 1996 - August 1998
Skills
Leadership, Leadership Development, Training, Projects, Instructional Design, Coaching, Training Delivery, Content Development, Selling Skills, Management, Time Management, Call Centers, Team Building, Team Management, CRM, Team Leadership, Employee Engagement, Strategy, Process Improvement, Employee Training, Change Management
Education
Florida State University 1988 — 1991
Bachelor of Science, Economics, Business, Political Science
HomeSmart International July 2005 - Present
eTelecare Global Solutions July 2000 - January 2005
ProMark One September 1988 - September 1996
Skills
Real Estate, Short Sales, REO, Relocation, Single Family Homes, Residential Homes, Investment Properties, Buyer Representation, First Time Home Buyers, Condos, Investors, Property, Loans, Sellers, Foreclosures, New Home Sales, Real Estate Transactions, Listings, Referrals, Luxury, Vacation Homes, SFR, Real Property, Buyers, Selling, Relocation Buyers, Sales
Education
Thunderbird School of Global Management 1987 — 1988
Masters, International Management
Colorado College 1979 — 1983
Bachelor of Arts, International Political Economy
Ramapo High School
Fulerton Flowers September 2011 - Present
Southwest Clubs Inc. June 2002 - July 2011
WORLDHOTELS June 2001 - June 2002
Pegasus Solutions/Summit Hotels & Resorts June 1999 - June 2001
ProMark One March 1998 - June 1999
Inter-Link Health Services April 1996 - March 1998
Telespectrum Communications January 1994 - January 1996
Anasazi Inc January 1991 - January 1994
Best Western International January 1987 - January 1991
Education
University of Phoenix 2008 — 2012
Masters, Business Administration
University of Phoenix 2008 — 2011
Bachlor of Sceince Business, Finance
Scottsdale Community College 1985 — 1987
Associates of Arts
Stanford Children's Health Lucile Packard Children's Hospital Stanford August 2011 - Present
BPM Northwest, Inc May 2007 - August 2011
CircleK 2006 - 2007
Khimetrics 2004 - 2006
AFS Technologies 2000 - 2003
Promark One 1998 - 1999
Skills
Microsoft SQL Server, Teradata, Oracle, Dimensional Modeling, Crystal Reports, Unix, SQL Tuning, Linux, IBM Certified, Query Studio, Data Warehousing, Cognos, Data Modeling, SDLC, ETL, Business Intelligence, Visio, Analysis, Systems Analysis, Dashboard, Data Warehouse..., Solution Architecture, IT Strategy, Data Integration, Leadership, Business Intelligence..., Analytics, Integration, SQL, Data Mining, Agile Project Management, PL/SQL, Business Objects, Performance Tuning, OLAP, Analysis Services, Databases, SSIS, Informatica
Education
Arizona State University, W. P. Carey School of Business 2004 — 2005
MBA
University of Arizona 1991 — 1995
BS, Economics, MIS
Orbis Education February 2011 - September 2012
The Branding Spot September 2009 - January 2011
EventPro Strategies July 2008 - August 2009
University of Phoenix April 2007 - April 2008
Telesoft Corp. February 2000 - February 2006
Synergy Solutions, Inc July 1999 - January 2000
ProMark One December 1996 - June 1999
American Express February 1982 - September 1996
Skills
Strategic Planning, Marketing, Sales, Process Improvement, Leadership, Project Management, Management, Change Management, Operations Management, Training, Program Management, Recruiting, Performance Management, Business Planning, Budgets, Strategy, Human Resources, Product Development, E-commerce, Coaching, Project Planning, Sales Operations, Executive Management, Public Speaking, Start-ups, Quality Assurance
Education
University of South Florida 1980 — 1981
MBA, Business Administration
University of Florida
BSBA, Management
Nextiva October 2013 - Present
Climb Kilimanjaro for EE January 2012 - Present
Simple Signal July 2011 - October 2013
C3IP Communications July 2006 - February 2010
Connected Wireless Solutions 2001 - 2006
Promark One Marketing Services 1986 - 1994
Promark One 1983 - 1990
Telespectrum / Promark One 1983 - 1990
Skills
Salesforce.com, VoIP, Business development, SEO, Sales, Business Development, Marketing, Solution Selling, Networking, SaaS, Telecommunications, CRM, Unified Communications, Direct Sales, Sales Management, Program Management, Strategy, Channel Partners, Management, Leadership, Mobile Devices, Business Intelligence, Channel, Managed Services, Cloud Computing, Go-to-market Strategy, Enterprise Software, Start-ups, Lead Generation, Telephony, Competitive Analysis, E-commerce, Product Management, Sales Process, Product Marketing, Account Management, Data Center, Strategic Partnerships, Business Alliances, Wireless, Co-location, Sales Operations, Vendor Management, Selling, New Business Development, SIP, Training, Channel Sales, Team Building, Video Conferencing
Education
Arizona State University 1983 — 1990
BSE, Mechanical Engineering
Lake Havasu High 1979 — 1983
DialAmerica Marketing June 2007 - Present
Synergy Solutions 2005 - 2007
Teleperformance USA 2004 - 2005
Transworks 2004 - 2005
first Ring 2001 - 2003
ICICI 2001 - 2003
TPG 2001 - 2003
ProMark One 1996 - 2000
Telespectrum / ProMark One 1996 - 2000
Promark One Marketing Services 1996 - 1999
Skills
Call Center, Customer Service, Customer Retention, Insurance, Client Services, Consultative Selling, Multi-channel Marketing, Customer Experience, Customer Relations, Account Management, New Business Development, Negotiation, Lead Generation, Budgeting, Vendor Management, Process Improvement, Telemarketing, Sales Support, BPO, Contract Negotiation, Telecommunications, Operations Management, Sales Management, Strategic Planning, Coaching, Contract Negotiations, Vendor Relations, Marketing Strategy, Customer Satisfaction, Outsourcing, Sales Operations, Solution Selling, Management Consulting, Program Management, Call Centers, Sales Process, Sales, Selling, Business Development, Management, Direct Marketing, Team Building, Leadership, Financial Services, CRM, P&L Management, Budgets, Inbound Marketing, Cross-functional Team..., B2B
Education
University of Nebraska at Kearney 1991 — 1993
Finance & Accounting
Stream Global Services February 2007 - Present
eTelecare Global Solutions 2007 - Present
CJ Casper & Friends, LLC January 2006 - November 2006
Synergy Solutions Inc. 2000 - 2004
ProMark One 1997 - 1999
Education
Indiana University Bloomington 1990 — 1994
B.A., General Studies
LeaseHawk April 2012 - Present
Acquinity Interactive September 2011 - February 2012
Synergy Solutions, Inc. August 1999 - September 2011
ProMark One September 1996 - July 1999
Bank One 1993 - 1996
Skills
PCI DSS, VMware, Windows Networking, Recruiting, Business Development, Project Management, Change Management, Vendor Relationships, Windows, Leadership, IT Strategy, Data Center, Business Intelligence, Customer Service, Disaster Recovery, Process Improvement, BPO, Cloud Computing, Outsourcing, Customer Satisfaction, Call Center, IT Management, Program Management, SaaS, CRM, Information Technology, Security, Vendor Management, Team Leadership, Call Centers, Telecommunications, Management, Managed Services, Enterprise Software, VoIP, Salesforce.com, Professional Services, Integration, Business Analysis, Strategic Partnerships, Call Center Development, Lead Generation, Team Building, Unified Communications, Account Management, Executive Management, Product Management
Education
Colorado Technical University 2006 — 2007
BSBA, Business Administration
Purdue University 1988 — 1993
Bridgewater-Raritan High School East 1984 — 1988
deveducate.com December 2009 - Present
Microsoft January 2015 - Present
Bagby Consulting July 2013 - December 2014
Digiterre February 2011 - July 2013
Microsoft September 2006 - December 2009
DotNext LLC April 2002 - August 2006
Cunningham Consulting September 1997 - April 2002
Promark One 1996 - 1997
Skills
Architecture, Enterprise Software, Agile Methodologies, .NET, Software Development, Test Driven Development, Software Engineering, Visual Studio, Continuous Integration, Management, Windows Azure, Cloud Computing, SOA, Scrum, Entrepreneurship, SaaS, Software Project..., REST, Agile Project Management, Enterprise Architecture, Web Services, Architectures, Solution Architecture, WCF, Business Intelligence
Education
Thunderbird School of Global Management 1994 — 1995
MBA, International Finance
William & Mary 1987 — 1991
BBA, Business
Progressive Insurance April 1998 - January 2014
Progressive Insurance January 1998 - January 2000
ProMark One January 1996 - January 1998
Skills
Insurance, Property & Casualty..., Call Center, Call Center..., Call Center Development, Customer Service, Customer Satisfaction, Customer Retention, Bilingual, Telecommunications..., Staff Management, Staff Supervision, Team Management, Cross-functional Team..., Team Leadership, Team Building, Management, Rewards Programs, Rewards, Outbound Marketing, Performance Management, Performance Appraisal, Statistical Modeling, Statistical Software, Financial Statements, Human Resources, Inbound Marketing, Onboarding, Customer Analysis, Affirmative Action..., Strategic Planning, Procedure Development, Customer Loyalty..., Loyalty Analytics, Performance Metrics, Quality Assurance, Employee Recognition, Call center start-up, Project Management, Sales Management, Service Management, Standards Compliance, Relationship Management, Goal Setting, Diversity Training, Analytics, Call Centers, Coaching, Sales
Education
Gateway Community College 1992 — 1993
Bachelor of Business Administration (B.B.A.), Sales, Distribution, and Marketing Operations, General
Paradise Valley Community College 1990 — 1992
Bachelor of Business Administration (B.B.A.), General Sales, Merchandising and Related Marketing Operations
Paradise Valley High School 1987 — 1990
Diploma
EXIT Realty Front and Center February 2014 - Present
Synergy Solutions January 2000 - November 2013
TeleSpectrum Worldwide April 1999 - December 1999
ProMark One April 1996 - December 1999
DialAmerica Marketing October 1990 - April 1996
Skills
Quality Assurance, Call Centers, Vendor Management, Customer Service, Customer Experience, Process Improvement, Telecommunications, Customer Satisfaction, Training, Team Building, Troubleshooting, Recruiting, BPO, Performance Management, Project Management, Team Leadership, Microsoft Excel, Program Management, Leadership, Management, Operations Management, Six Sigma, Change Management
Education
University of Pittsburgh
Passport Health April 2014 - Present
Gordon Biersch Brewing Company March 2009 - Present
Shamrock Foods Company January 1996 - May 2005
ProMark One April 1994 - July 1995
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Employee Training, Training, Supervisory Skills, Customer Service, Sales, Outbound Training, PowerPoint, Scheduling, Report Writing, Team Building, Inventory Management, Food, Retail, Inventory Control, Budgets, Catering, Time Management, Food & Beverage, Customer Satisfaction
Education
Chandler/Gilbert Community College
MSCE