QBE First
Industry: Protection company
DescriptionHeadquarters: Atlanta, GA Founded: 1996 Parent organization: National General Holdings Subsidiaries: Seattle Specialty Insurance Services, Inc., Sterling National Insurance Agency, Inc. People also search for: National General Holdings, National General Insurance, General Casualty Insurance
QBE First List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at QBE First. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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QBE First Employees
Hewlett-Packard May 2013 - Present
QBE FIRST January 2002 - May 2013
QBE FIRST September 2001 - December 2002
Dimension Data 2000 - 2001
Windsor Group 1996 - 2000
Railcar Management 1993 - 1996
Turner Broadcasting 1991 - 1993
Lithonia Lighting 1980 - 1991
Skills
IT Management, Vendor Management, IT Strategy, Integration, Enterprise Architecture, Information Security, Data Privacy, Personal Data Protection, Data Loss Protection, Cisco Technologies, Firewalls, Data Center, CRM, Change Management, Security, Network Security, Risk Management, IT Audit, Disaster Recovery, Leadership, Management, Vulnerability Assessment, Information Technology, Computer Security, Organizational...
Education
Dekalb Technical College
Georgia State University
Michelman & Robinson, LLP November 2011 - Present
QBE First June 2011 - November 2011
Balboa Insurance Group, Bank of America Insurance Services July 1999 - June 2011
Balboa Insurance Group September 2006 - January 2009
Bank of America 2008 - 2009
Balboa Insurance Group January 2003 - August 2006
Balboa Insurance Group December 1999 - May 2003
Countrywide Financial Corp July 1999 - January 2003
National Information Group July 1996 - July 1999
Rubinstein & Perry, LLP and Rubinstein & Perry, PC April 1991 - June 1996
Skills
Corporate Governance, Insurance Law, Litigation, Insurance, Mergers, Banking, Corporate Law, Litigation Management, Securities Regulation, Securities, Mergers & Acquisitions, Casualty, Life Insurance, Finance, Financial Regulation, Arbitration, Acquisitions, Banking Law, Mediation, Privacy Law, Civil Litigation, Licensing, Due Diligence, Commercial Litigation, Liability, Dispute Resolution, Legal Writing, Legal Compliance, Bankruptcy, Employment Law, Legal Research, Intellectual Property, Private Equity, Product Liability, Casualty Insurance
Education
Dickinson Law 1968 — 1971
JD, Law
Penn State University 1964 — 1968
BA, Journalism, Political Science
Auction.com March 2015 - Present
Telogis June 2014 - March 2015
World Financial Group (WFG) 2015 - 2015
Herbalife August 2013 - June 2014
QBE FIRST January 2012 - August 2013
Abbott Medical Optics Inc. January 2011 - December 2011
Bank of America June 2010 - January 2011
San Onofre Nuclear Generation System, Edison International November 2009 - 2010
Skills
SDLC, Requirements Gathering, Requirements Analysis, Business Analysis, High Level Design, Smoke Testing, QA Engineering, Agile Project Management, SAP R/3, SAP BI, Business Objects, Oracle E-Business Suite, Salesforce.com, .NET Compact Framework, MySQL, PostgreSQL, Amazon Web Services..., Jitterbit, SaaS, Visio, Network Administration, Business Intelligence, Redshift, SAP ERP, SQL
Education
Iowa State University 2000 — 2002
Bachelor's Degree, Accounting and Management Information System
LERETA, LLC September 2014 - Present
QBE First August 2002 - July 2014
SECU May 1999 - May 2001
Quintiles October 1997 - May 1999
Education
Campbell University 1993 — 1997
Bachelor of Arts (BA), Mass Communications
Jacada September 2014 - Present
QBE North America 2012 - July 2014
QBE FIRST May 2002 - July 2014
AIM Systems, Inc. March 1998 - April 2002
Skills
DB2, SSRS, SSIS, SDLC, Agile Methodologies, Data Warehousing, T-SQL, SharePoint, Microsoft SQL Server
Education
Huntingdon College 1972 — 1976
Bachelor of Arts (B.A.), Computer Science and Political Science, 3.4
eviCore healthcare June 2015 - Present
QBE North America October 2013 - April 2015
QBE FIRST June 2010 - September 2013
Sterling National Corp. May 2006 - May 2010
ZC Sterling July 2001 - April 2006
ZC Sterling October 1999 - June 2001
Crowley Maritime May 1993 - October 1999
Skills
Data Center, Integration, Virtualization, IT Service Management, Technical Support, Databases, Infrastructure, Networking, Management, Project Management, Leadership, Disaster Recovery, Servers, Security, Team Leadership, Enterprise Software, Information Technology, Microsoft Exchange, Network Security, Testing, Strategy, Vendor Management, Change Management, Project Planning, Call Centers, Telecommunications, IT Strategy, IT Management, Software Documentation, Visio, IT Operations, SDLC, Business Process, System Deployment, ITIL, PMP
Education
Georgia Institute of Technology 1982 — 1986
Information & Computer Science
Oxford College of Emory University 1980 — 1982
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Capital Humane Society May 2012 - Present
Celebrity Staff August 2011 - June 2012
QBE FIRST August 2011 - May 2012
Selectele Communications Inc. January 2011 - August 2011
Skills
Customer Service..., Sales, Communication, Setting Appointments, Supervising, Eye for Details, Organization, Computers, Microsoft Office, Microsoft Excel, Microsoft Word, Reiki, Energy Healing, Chakra Balancing
Education
Southeast Community College 2005 — 2009
Associate's degree, Mass Communication/Media Studies
Grace University 2003 — 2005
Transferred, Mass Communication/Media Studies
QBE FIRST 1998 - Present
Computer Aid, Inc. June 1997 - March 1998
Software AG 1995 - 1997
Data Center Incorporated 1993 - 1995
Skills
Software Development, SDLC, Business Analysis, Systems Analysis, ADABAS, JCL, CICS, Visual Basic 5.0/6.0, Microsoft SQL Server, T-SQL Stored Procedures, Microsoft BI SSIS, DTS, Crystal Reports, EDI, Requirements Analysis, COBOL, SSIS, SQL, Testing, IBM Mainframe, Agile Methodologies, Requirements Gathering, Data Warehousing, Database Design, DB2, TSO, Visio
Education
AMA University 1989 — 1993
Bachelor of Science (BS), Computer Science
Jaquets Coat Check November 2013 - Present
Belmont University October 2014 - May 2015
Black Knight Financial Services April 2013 - January 2014
Black Knight Financial Services August 2005 - January 2014
Fetal Health Foundation 2008 - 2012
QBE FIRST 2002 - 2005
Bombardier Captial 2001 - 2002
E-DR 2000 - 2001
E-LOAN 1999 - 2000
Bank of America 1993 - 1999
Skills
Business Analysis, Process Improvement, Project Management, Integration, Management, Business Process, SDLC, Team Building, Training, Requirements Analysis, Entrepreneurship, Leadership, Business Requirements, Loans, Vendor Management, Software Documentation, Customer Service, IT Operations, User Acceptance Testing, Quality Assurance, Program Management, Mortgage Servicing, Requirements Gathering, Connecting People, Staff Development, Personal Development, PMO, Microsoft Office, Organization, Problem Solving, Quality Management, Coaching Staff, Microsoft Word, Microsoft Excel, Negotiation, Communication Skills, Idea Generation, New Business Development, Small Business, Business Process Design, B2B, CRM, Software Development, Social Media, Strategic Planning, Market Research, Community Engagement, Strategy, Higher Education, Astute
Education
Belmont University
Bachelor of Science, Entrepreneurship
Florida State College at Jacksonville
Associate's Degree, Business Administration and Management, General
QBE First 2008 - 2011
Mutual Insurance Company of Arizona (MICA) February 2007 - March 2008
CNA Surety October 2005 - November 2006
Wells Fargo September 2004 - October 2005
State Farm March 2000 - September 2004
Skills
Insurance, Underwriting, Business Analysis, Risk Management, SDLC, Process Improvement, General Insurance, Leadership, Requirements Gathering, Analysis, Visio, Requirements Analysis
Education
Arizona State University
Bachelor's degree, Business/Communication
Mesa Community College
Associate of Arts (AA), Associate of Science (AS) and Associate of General Studies (AGS), AA in Interior Architecture/Design and AS in Psychology
Wells Fargo Home Mortgage May 2012 - Present
Wells Fargo Home Mortgage October 2011 - May 2012
QBE FIRST December 2010 - August 2011
Balboa Insurance Group (A Bank of America Company) March 2010 - December 2010
Bank of America Insurance Services February 2009 - March 2010
Bank of America October 2007 - November 2008
Bank of America April 2007 - October 2007
Skills
Proven Leadership Skills, Coaching, Team Motivator, Leadership, Team Building, Access, Financial Services, Public Speaking, Quality Control, Banking, Call Center, Lotus Notes, Outlook, Recruiting, Training
Education
Arizona State University 2004 — 2006
BA, Communication
Arizona State University 2000 — 2006
Bachelors, Communication
2006
Bachelor of Arts; School, Communication; Human Communication
Clean Energy Fuels October 2014 - Present
QBE FIRST November 2011 - December 2013
United Healthcare Group April 2011 - August 2011
St. Joseph Health October 2009 - April 2011
Sole Technology December 2007 - February 2009
IBM December 2006 - November 2007
Inovis (Currently GXS / OpenText) June 1998 - October 2006
Skills
EDI, X12, Integration, Business Analysis, Software Documentation, Visio, XML, ERP, SDLC, Quality Assurance, Troubleshooting, Testing, Enterprise Software, Analysis, Project Management, Requirements Analysis, Requirements Gathering, Business Process, Process Improvement, FTP, Business Intelligence
Education
Chapman University
Bachelors, Computer Information Systems
QBE FIRST January 2011 - Present
QBE FIRST January 2009 - January 2011
QBE FIRST May 2008 - January 2009
Skills
Customer Service, Staff Training, Data Analysis, Business Reporting, Team Building, Project Planning, Project Management, Business Analysis, Leadership, Strategic Planning, Analysis, Time Management, Process Improvement, Team Leadership, Report Writing, Public Speaking, Change Management, Insurance, Call Centers, Vendor Management
Education
Seminole State College of Florida 2014 — 2017
Bachelor of Science (B.S.), Business and Information Management
Community College of Beaver County 2004 — 2005
General Studies
Diablo Valley College 2000 — 2001
General Studies
Herschend Family Entertainment July 2012 - Present
Access Insurance Company October 2011 - July 2012
QBE FIRST December 2010 - September 2011
BlueCross BlueShield of South Carolina December 2008 - December 2010
Skywire Software February 1999 - July 2008
Skills
SDLC, Requirements Analysis, Business Analysis, Vendor Management, Agile Methodologies, Visio, Process Improvement, Requirements Gathering, Project Management, Integration, Software Project..., Program Management, SharePoint, Business Intelligence, SOA, Software Development, SQL, Quality Assurance, Risk Management, Microsoft SQL Server, Software Documentation, Project Portfolio..., Enterprise Software, IT Strategy, PMP, Enterprise Architecture, Databases, PMO, Data Warehousing, Cross-functional Team..., IT Management, Leadership, Management Consulting, Management, Business Process, Business Process...
Education
Fort Valley State University
Bachelor's Degree, Mathematics
Georgia Institute of Technology
Electrical Engineering
State of Nebraska August 2013 - Present
State of Nebraska July 2011 - August 2013
QBE FIRST October 2008 - June 2011
Skills
Claim, Access, Analysis, Process Improvement, Accounting, General Ledger, Financial Reporting, Auditing, Accounts Payable, Microsoft Excel, Data Analysis, Business Analysis, Budgets, Software Documentation, Visio, Microsoft Office, Lotus Notes, SharePoint, Research, Policy
Education
Washburn University 2000 — 2006
BBA/BA, Finance/Spanish
Doane College
Accounting, 4.0
Cuba Travel Services 2014 - Present
QBE FIRST 2008 - 2014
Bank of America 2006 - 2008
Washington Mutual 1999 - 2006
Skills
Accounting, Account Reconciliation, Financial Reporting, Financial Analysis, Finance, Banking, Risk Management, Financial Risk, Process Improvement, Variance Analysis, Strategic Financial..., Financial Modeling, Forecasting, Financial Accounting, Bank Reconciliation, Branch Banking, Management, Financial Planning, Auditing
Education
Fullerton College
Associate of Arts (A.A.)
Prudential Financial/ Liberty Mutual January 2015 - Present
Allstate Insurance August 2013 - Present
QBE FIRST 2006 - 2013
Skills
Property & Casualty..., Insurance, General Insurance, Liability, Underwriting, Life Insurance, Legal Liability, Health Insurance, Term Life Insurance, Claim, Commercial Insurance
Education
Community College of Allegheny County
Graphic Design
Pittsburgh Technical Institute
Graphic Design
South Fayette High School 1994 — 1994
General Studies
QBE FIRST September 2004 - Present
Bank of America September 2004 - June 2011
American Land Title Association October 2001 - September 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Customer Satisfaction, Management, Team Management, Risk Management, Training, Team Building, Insurance, Call Centers, Process Improvement
Education
Alvin Community College
Alvin High School
QBE FIRST February 2013 - Present
QBE FIRST January 2012 - January 2013
Premier Exhibitions November 2010 - December 2011
ING July 2009 - October 2010
ING September 2008 - June 2009
Skills
SEC Financial Reporting, Budget Process, Project Management, SOX Compliancy, CPA, Finance, Accounting, Process Improvement, US GAAP, Sarbanes-Oxley Act, Risk Management
Education
Auburn University 1993 — 1997
Bachelor of Science (BS), Accounting
PowerPlan, Inc. June 2014 - Present
QBE FIRST October 2006 - June 2014
Domtar July 2001 - August 2006
Georgia-Pacific LLC June 1997 - October 2001
Skills
C#, Microsoft SQL Server, Web Services, SDLC, Visual Basic, Crystal Reports, SAP HR, SAP R/3, Web Applications, Enterprise Architecture, Visio, Visual Studio
Education
Microsoft GOLD CERTIFIED Partner Learning Solutions 2010 — 2010
Certificate of Achievement, Developing Web Applications Using Microsoft Visual Studio 2008
Omni Technology Centers - Microsoft Certified Technical Education Center 2001 — 2001
Certificate of Achievement, Mastering Enterprise Web Site Development Using Visual InterDev 6.0 and Microsoft Web Technologies
Omni Technology Centers - Microsoft Certified Technical Education Center 2000 — 2000
Certificate of Achievement, System Administration for Microsoft SQL Server 7.0
Omni Technology Centers - Microsoft Certified Technical Education Center 1999 — 1999
Certificate of Achievement - Microsoft SQL Server, Database Design
Georgia State University - J. Mack Robinson College of Business 1994 — 1998
Bachelor of Business Administration (B.B.A.), Computer information Systems
Oracle November 2013 - December 2014
QBE FIRST August 2012 - November 2013
SunTrust Bank October 2010 - August 2012
Wells Fargo Bank in Charlotte, NC August 2009 - June 2010
Wachovia October 2008 - August 2009
Freedom Group Inc. January 2008 - October 2008
Big Brother Big Sisters Program of Greater Charlotte August 2004 - April 2008
Allstate Insurance January 2007 - January 2008
MetLife March 2005 - November 2006
Skills
Leadership, Microsoft Office, Analysis, Banking, Customer Service, Finance, Sales, Customer Satisfaction, Customer Retention, Financial Services, Relationship Management, Process Improvement, Investments, Conducting Interviews, Call Centers, Sales Management, Team Management, Negotiation, Public Relations, Retail, Selling, Risk Management, Loans, Business Analysis, Management, Networking, Telecommunications, Quote Preparation, Price Quotes, Software Documentation, Portfolio Management, Marketing, Microsoft Excel, Market Research, Marketing Strategy, Mortgage Lending, Credit, Training
Education
Johnson C. Smith University - JCSU 2003 — 2007
Bachelor of Arts, Communication Arts, Minor in Public Relations & Marketing
Strayer University
MBA, Marketing
Rodan + Fields Dermatologists July 2013 - Present
QBE FIRST October 2008 - Present
Beaver Falls Middle School November 2007 - June 2008
Beaver Area Middle School August 2006 - June 2007
Pikesville High School August 2001 - June 2006
Skills
Organized Professional,..., Leadership, Customer Service, Team Building, Coaching, Process Improvement
Education
Loyola College in Maryland 2003 — 2006
Masters of Liberal Arts
Edinboro University of Pennsylvania 1997 — 2001
Bachelors of Science, Secondary Education Social Studies
Worldpay February 2015 - Present
CCH Small Firm Services March 2014 - February 2015
QBE North America November 2013 - March 2014
QBE FIRST June 2009 - November 2013
Sterling National Corp. March 2002 - June 2009
ZC Sterling March 2001 - March 2002
Skills
DNS, Windows Server, VMware, Microsoft Exchange, VMware ESX, Switches, Networking, Active Directory, CCNA, Network Administration, Cisco Technologies, Netbackup, Cisco IOS, Server Administration, Load Balancing, Cisco Wireless, Group Policy, Data Center, DHCP, Microsoft Certified..., Cisco Nexus, Firewalls, LANDesk, NetIQ AppManager, WSUS, VPN, Netscaler, Help Desk Support, CCNP
Education
Georgia Institute of Technology 1992 — 1997
Computer Science
Aaron's, Inc. CustomerCore IT March 2014 - Present
QBE FIRST 2006 - February 2014
QBE FIRST 2001 - 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Business Analysis, Systems Analysis, Insurance, Analysis, Process Improvement, Team Leadership, Project Management, Visio, Training, Program Management, Troubleshooting, SharePoint, SDLC, Requirements Analysis, Business Requirements, User Acceptance Testing, Requirements Gathering, Data Analysis, Time & Attendance, Webinar Management, Software Documentation, Change Management, Leadership, Quality Assurance, Integration, IT Management, Business Process..., IT Strategy, Team Building, Disaster Recovery, Testing, Agile Methodologies, Test Planning, System Testing, Software Quality...
Education
Georgia College and State University
McKesson August 2015 - Present
McKesson December 2013 - August 2015
QBE FIRST January 2013 - December 2013
Jespro LLC November 2010 - January 2013
Georgia Southern Solutions February 2004 - December 2010
Skills
Disaster Recovery, Data Center, VMware, VMware ESX, Windows Server, Linux, SharePoint, Network Security, Team Building, Solaris, Sales Management, Systems Engineering, Veeam, Public Speaking, SAN, IT Operations, Sales, Microsoft Technologies, Linux System..., vSphere, Networking, Storage, Unix, Account Management, Microsoft Active..., Unix Operating Systems, VPN, Infrastructure, VMware Infrastructure, Solution Selling, Network Engineering, Business Networking, System Migration, EMC Storage, Storage Area Networks, High Availability, Active Directory, Microsoft Exchange, Security, DNS, Servers, Strategic Planning, Negotiation, Virtualization, System Deployment, VDI, New Business Development, Sales Process, VMware VTSP 5, Citrix
Education
Chattahoochee Technical College 2011 — 2013
Networking Specialist Associate of Applied Science Degree, Computer Information Systems
Caring Hospice Services February 2014 - March 2015
QBE FIRST August 2007 - September 2013
QBE Insurance August 2007 - September 2013
Skills
Microsoft Office, PowerPoint, Access, Process Improvement, Team Building, Project Management, Insurance, Coaching, Strategic Planning, Recruiting, Outlook, Software Documentation, Data Entry, Customer Service, Lotus Notes, Leadership, Microsoft SQL Server, Microsoft Excel, Microsoft Word, Risk Management, Business Analysis, Call Centers, Mysis
Education
Community College of Beaver County 2004 — 2006
General Studies, General Studies
Hopewell Sr High 2001 — 2004
General, General
eLEND Solutions July 2015 - Present
CoreIP Solutions, Inc. January 2015 - July 2015
Automobile Club of Southern California September 2014 - December 2014
Western Digital September 2011 - March 2014
QBE FIRST June 2012 - November 2012
Bank of America October 2010 - September 2011
County of Orange Probation Department May 2010 - October 2010
Bank of America August 2009 - April 2010
Intel Corporation January 2008 - July 2009
Siliconchips Software Services October 2005 - December 2007
Skills
C#, ASP.NET, SQL Server, SSRS, Microsoft SQL Server, SSIS, T-SQL, SQL, WCF, Crystal Reports, .NET, ADO.NET, AJAX, ASP, ASP.NET AJAX, ASP.NET MVC, Agile Methodologies, Database Design, Databases, Design Patterns, ETL, LINQ, OOP, Oracle, PL/SQL, Requirements Analysis, SDLC, Scrum, SharePoint, Software Design, Software Development, Software Project..., TFS, VB.NET, VSS, Visio, Visual Basic, WCF Services, Web Applications, Web Services, WinForms, XML, jQuery, Solution Architecture, REST
Education
Kakatiya University 2002 — 2004
Masters, Computers
Kakatiya University
BS, Computers
Security First Florida April 2013 - Present
QBE FIRST September 2009 - Present
QBE FIRST May 2008 - September 2009
Progressive Insurance October 2003 - February 2008
Skills
Claims, Investigations, Fraud, Fraud Investigations, Insurance, Liability, Accident, Background Checks, Property Damage, Interviewing, Word, Excel, Microsoft Office, Writing, Testimony, Lotus Notes, Outlook, Problem Solving, Microsoft Excel, Interviews, Claim
Education
East Stroudsburg University of Pennsylvania 1991 — 1995
BA, Sociology/Social Work
Monroe Township High School 1981 — 1985
Autobytel April 2015 - Present
QBE FIRST April 2008 - March 2015
Bank of America April 2008 - June 2011
Tech Point, LLC May 2004 - April 2008
Bank of the West August 2001 - May 2004
Skills
Insurance, Relationship Management, Banking, Finance, Financial Risk, Process Improvement, Financial Analysis, Underwriting, Property & Casualty..., Risk Management, Strategic Financial..., Forecasting, Leadership, Accounting, Analysis, Budgets, Management, Sales, Financial Planning
Education
Carnegie Mellon University 1997 — 2001
Bachelor's degree, Finance, General
Carnegie Mellon University 1997 — 2001
BS in Business Administration with a concentration in finance, Finance, General
Citi March 2014 - Present
QBE First April 2012 - March 2014
Capital One November 2009 - June 2012
LendingTree February 2008 - July 2009
LendingTree January 2007 - January 2008
Wachovia October 2003 - October 2006
Wachovia May 1988 - October 2006
Skills
Leadership, Integration, Change Management, Mortgage Banking, Sales, Loan Origination, Mergers & Acquisitions, Executive Management, Loans, Mergers, Banking, Finance, Cross-functional Team..., Strategic Planning, Credit, Risk Management, Financial Services, Mortgage Lending, Credit Risk, Customer Service
Education
Clemson University - College of Business and Behavioral Science 1983 — 1987
BS Finance, Finance and Accounting
First American Title March 2012 - Present
QBE FIRST July 2011 - January 2012
Miranda Consulting March 2011 - July 2011
AMI (now OCDM) August 2008 - February 2011
Direct List Technology, Inc. October 2000 - July 2008
A-Plus Direct Inc. June 1996 - September 2000
Mailing and Marketing, Inc. October 1993 - June 1996
Harte-Hanks Direct Marketing February 1989 - May 1993
Skills
.NET, Databases, Microsoft SQL Server, SSIS, T-SQL, ASP.NET, ASP.NET MVC, ASP.NET AJAX, WCF Services, Web Services, HTML 5, jQuery, JavaScript, AngularJS, CSS, Bootstrap, XML, LINQ, Lambda Expressions, Object Oriented Design, Unit Testing, C# 4.0, TFS, SDLC, Scrum, Agile Methodologies, Network Administration, Disaster Recovery, Security, WinForms, ADO.NET, Visual Studio, DevExpress Controls, Telerik Web Controls, XSLT, XPath, Adobe Creative Suite, Software Engineering, Crystal Reports, Process Automation, WPF, APIs, GMC PrintNet T, PlanetPress, Java, JDeveloper, Eclipse, Visio, Access Database
Education
California State University-Dominguez Hills
Bachelor of Science, Computer Science
QBE FIRST October 2012 - May 2015
QBE FIRST August 2005 - October 2012
Skills
Process Improvement, Insurance, Vendor Management, Team Leadership, Team Building, Software Documentation, SDLC, Risk Management, Microsoft Office, Management, Leadership, Customer Service, Change Management, Call Centers, Business Analysis
Education
California State University-Long Beach 2002 — 2008
B.S., Business Management
Hyundai AutoEver America June 2013 - April 2015
QBE FIRST May 2012 - July 2013
OSI Consulting June 2010 - November 2011
Savvis May 2007 - February 2010
Savvis January 2004 - March 2007
Exodus Communications August 2000 - 2003
Consolidated Reprographics 1996 - 1999
Skills
Cloud Computing, Data Center, Disaster Recovery, Vendor Management, Program Management, Integration, ITIL, Management, Information Technology, Business Analysis
Education
Pepperdine University, The George L. Graziadio School of Business and Management 1997 — 1999
B.S.
California State University-Fullerton, Mihaylo College of Business and Economics 1995 — 1997
Undergraduate
Rowland High School
Riddle's Jewelry August 2013 - Present
Christine Marie Photography June 2012 - Present
Super 8 May 2014 - June 2014
The Bon Ton Stores Inc. August 2012 - July 2013
Curves August 2012 - February 2013
QBE FIRST September 2011 - May 2012
Big G Ace Hardware June 2010 - September 2011
Taylor's Steakhouse & Catering August 2007 - September 2011
Tender Heart Daycare May 2009 - May 2010
Joe's China Express February 2006 - May 2008
Skills
Microsoft Office, Switchboard Operator, Social Networking, Composition, Vocal Performance, Acoustic Guitar, Keyboarding, Outgoing, Phone Etiquette, Answering Phones, Insurance Claims, Online Journalism, Accounts Receivable, Sales, Telephone Skills, Customer Satisfaction
Education
Bellevue University 2011 — 2012
Business, Management
Central Community College 2009 — 2011
Associate's of Arts, Transfer
St. Cecilia MS/HS 2002 — 2009
B. Sharp Labs, LLC February 2007 - Present
Drake Software March 2014 - September 2015
Manheim Auto Auctions February 2013 - May 2013
Coca-Cola Refreshments 2012 - 2012
Networking Events 1990 - 2012
QBE FIRST June 2011 - August 2011
Crawford & Co. / Broadspire July 2009 - April 2010
Nalco August 2008 - October 2008
Cox Communications 2006 - 2008
Crawford and Company November 2000 - June 2006
Skills
Testing, SDLC, User Acceptance Testing, Manual Testing, Quality Center, Creativity, Agile Methodologies, User Experience, Building Connections, Thinking Outside The Box, Data Driven Testing, Test Data, Test Planning, Test Management, Regression Testing, System Testing, Training Facilitation, Integration, Requirements Analysis, Test Cases, Software Documentation, Web Services, Analysis, Requirements Gathering, Test Automation, Oracle, Business Process, Software Development, Databases, Web Applications, SharePoint, Software Project..., HP Quality Center
Education
Georgia State University 1993 — 1998
Bachelor of Science, Mathematics
Georgia Institute of Technology 1991 — 1993
Jeff Justice Comedy Class
Peachtree Yoga
Registered Yoga Teacher (RYT-200)
Phoenix Rising Yoga Therapy
Yoga Therapy
Marx Okubo July 2014 - Present
Universal Restoration DBA Universal Flooring September 2011 - January 2013
QBE FIRST August 2011 - September 2011
National Research Corporation June 2011 - August 2011
Allsteel October 2010 - April 2011
AmeriCorps June 2009 - August 2009
AmeriCorps June 2008 - August 2008
Skills
SketchUp, AutoCAD, Sustainable Design, Revit, InDesign, Illustrator, Photoshop, Project Management, Submittals, Construction Estimation
Education
Iowa State University 2005 — 2010
Bachelor of Architecture, Architecture
IBM March 2013 - Present
QBE First March 2010 - February 2013
Skills
Computer Hardware, Computer Repair, Computer Security, Computer Maintenance, CompTIA Network+, CompTIA Security +, Networking, Troubleshooting, Technical Support, Software Installation, Customer Service, System Administration, Printers, Windows 7, Laptops, Information Technology, Hardware, Network Security, Microsoft Excel, Group Policy, Windows, TCP/IP, Call Centers, Microsoft Exchange, OS X, Virtualization, Routers, Information Security, Lotus Notes, Security
Education
Robert Morris University 2011 — 2012
Master of Science, Information Security and Assurance
Robert Morris University 2011 — 2012
Master of Science, Internet Information Systems
California University of Pennsylvania 2007 — 2009
Bachelor of Science, Criminal Justice
American Express Assurance March 2013 - Present
American Express Assurance March 2013 - Present
QBE FIRST July 2010 - February 2013
LeBlanc Building Co., Inc. June 2007 - October 2008
J.Crew June 2005 - June 2007
New York & Company September 2001 - June 2005
Skills
Payroll, New Hire Training, Phone Etiquette, Store Operations, Process Improvement, Phone Skills, Microsoft Excel, Onboarding, Data Analysis, Customer Service, Leadership
Education
Arizona State University 1997 — 2001
Bachelors, Graphic Design
UPS October 2012 - Present
AAANetSolution Inc. September 2012 - Present
New Boston June 2012 - Present
QBE FIRST August 2012 - August 2012
FINN.no October 2011 - June 2012
Skills
Linux, C#, MySQL, Java, ASP.NET, Dreamweaver, Microsoft Office, FTK, PHP, jQuery, XAMPP, Vtiger, Atlassian JIRA, Zend Studio
Education
DeVry University-California 2007 — 2012
Bachelor's of Science, Computer Information Systems Computer Forensics, 3.42
QBE FIRST May 2012 - Present
BlueCross BlueShield of SC October 2011 - May 2012
The South Financial Group October 1999 - October 2011
PMSC June 1996 - October 1999
Senor Phroggs March 1994 - January 1996
US Navy December 1989 - March 1994
Skills
Troubleshooting, Security, Telecommunications, Management, Call Centers, VoIP, Training, Program Management, Cisco Technologies, Business Analysis, Integration, Project Management, Leadership, Data Center, Disaster Recovery, IT Management, Visio, SDLC, SharePoint, Vendor Management, IT Strategy, Requirements Analysis, System Administration, Project Portfolio..., Process Improvement, Software Project..., Business Process
Education
St. Louis Community College 1994 — 1995
Business Ethics
Aviation Electronics 1989 — 1989
Associates, Electronics
University of South Carolina-Columbia 1988 — 1989
Business Ethics/History/Economics
Coastal Carolina University 1986 — 1988
Business Ethics/History
LPL Financial February 2014 - Present
QBE FIRST June 2012 - February 2014
MasterCard October 2011 - February 2012
HSBC June 2002 - June 2011
HSBC Card Services February 2001 - June 2002
MLGW 1999 - 2001
Government of Alberta 1982 - 1993
Skills
JCL, CICS, COBOL, DB2, Easytrieve, Fileaid, MVS, IMS DB/DC, SPUFI, Endeavor, Quality Center, Visio, Serena Changeman, Xpediter, SDLC, Software Project..., Software Development, Business Analysis, Software Documentation, Requirements Analysis, Systems Analysis, Unix, SQL, Testing, Integration, Database Design, Requirements Gathering, Analysis, Process Improvement, Program Management, Business Requirements, Databases, Access, Mainframe, User Acceptance Testing, PMP, Data Warehousing, Data Modeling, SharePoint, Project Management, PMO, Agile Methodologies, Business Intelligence, TSO, Vendor Management, HP Quality Center
Education
Baruch College, City University of New York (CUNY)
Bachelor of Science Degree, Computer Science
Northern Alberta Institute of Technology
Honors Diploma, Computer Science/Networking
ettain group June 2013 - Present
Garretson Resolution Group July 2012 - June 2013
QBE FIRST March 2011 - January 2012
Post Properties April 2007 - September 2008
Arby's Restaurant Group 2004 - 2006
Aetna 2001 - 2004
AstraZeneca 2000 - 2001
RDA Systems, Inc. 1998 - 2000
Skills
Training, Access, Leadership, Management, Human Resources, Outlook, Time Management, Budgets, Administrative..., Marketing, Payroll, Sales
Education
Kennesaw State University
Business Administration
Reinhardt University
Business Administration
University of California, Riverside December 2014 - Present
QBE FIRST May 2012 - April 2014
Balboa Insurance Group March 2003 - November 2012
Balboa Insurance Group March 2000 - February 2003
Balboa Insurance Group / Avco Financial Services June 1995 - February 1999
Skills
COBOL, SDLC, Analysis, JCL, Process Improvement, Visio, CICS, Requirements Analysis, Requirements Gathering, IBM Mainframe, IBM Utilities, Business Analysis, Vendor Management, SQL, Data Warehousing, Business Intelligence, Software Documentation, Software Project..., Microsoft Excel, Microsoft Word, Panvalet, VSAM, IDMS, Microsoft Access, TSO, DYL 280, Xpediter, Fileaid, MVS, Testing, System Testing, Peer Reviews, Telecommuting, Project Management, MS Project, Team-oriented, Mainframe, Business Requirements, User Acceptance Testing, Disaster Recovery, Troubleshooting, Access
Education
California State University-Los Angeles 1986 — 1994
BS, Information Systems
Riverside City College 2014 — 2016
Information Technology
San Gabriel High School 1982 — 1986
High School Diploma, College Prep
The Meadows Racetrack and Casino October 2014 - Present
QBE FIRST February 2011 - October 2014
Huntington National Bank July 2010 - January 2011
Debt Shield, Inc. December 2006 - June 2009
Skills
Access, Budgets, Customer Service, Insurance, Microsoft Excel, Microsoft Office, Process Improvement, Financial Reporting, Microsoft Word, Team Building, Banking, Outlook, Finance
Education
California University of Pennsylvania 1998 — 2003
Bachelor of Science (BS), Accounting and Finance
Hiscox Inc July 2015 - Present
QBE FIRST November 2013 - April 2015
QBE FIRST June 2012 - June 2013
LexisNexis Insurance Software Solutions November 1999 - June 2012
Metro Information Services February 1996 - November 1999
AT&T February 1987 - February 1996
Trustmark National Bank June 1985 - May 1986
Skills
Quality Management, Technical Staff..., Quality Center, Test Automation Tools, Manual Testing, QTP, VBScript, SOAPUI, MySQL, Oracle SQL, PHP, Toad 9.0, Java, COBOLII, JCL, DB2, IMS DB/DC, ADABAS, NATURAL, CICS, Microsoft Office, Editing, MYSQL Workbench, Reflection Attachmate, SOA, Sybase, SQL, Agile Project Management, Workbench, COBOL, User Acceptance Testing, Data Warehousing, Test Management, PMO, Microsoft SQL Server, Strategy, Test Planning, Oracle, SoapUI, Testing, Management, Requirements Gathering, Databases, Software Project..., Quality Assurance, Visio, SDLC, Data Migration, Web Services, Unix
Education
Alcorn State University 1980 — 1985
Bachelor of Science (B.S.), Computer Science & Applied Mathematics
The Walt Disney Company 2013 - Present
QBE FIRST 2012 - 2013
Georgia Department of Revenue March 2011 - May 2012
PRGX July 2009 - March 2011
IBM Global Business Services March 2009 - July 2009
Georgia Department of Revenue March 2008 - March 2009
Coach America, Inc. November 2003 - December 2007
Rock-Tenn Company July 2000 - October 2004
American Cancer Society March 1998 - August 2000
Skills
Data Center, SAN, VMware, Cloud Computing, VMware Infrastructure, Disaster Recovery, Servers, Storage, Solution Architecture, Management, Isilon, Storage Area Networks, Fibre Channel, Virtualization, Windows Server, High Availability, Enterprise Architecture, Troubleshooting, Cisco Technologies, Active Directory, Brocade, Cluster, Hardware, Technical Support, VMware ESX, Cloud Storage, NAS, Networking, Symmetrix, Business Continuity, Enterprise Software, Infrastructure, Information Technology
Education
Indiana University of Pennsylvania 1993 — 1997
Bachelor of Arts
Mansfield University of Pennsylvania 1990 — 1993
loanDepot March 2014 - Present
QBE First August 2012 - March 2014
Western Bridge FCU January 2003 - July 2012
ZC Sterling Insurance Agency, Inc. 2002 - 2003
Expletus Software, LLC 2001 - 2002
Innovative Enterprise Solutions 2000 - 2001
Skills
Cross-functional Team..., SQL, T-SQL, Management, XP, Microsoft SQL Server, Web Services, Vendor Management, ASP, JavaScript, Business Analysis, .NET, ASP.NET, Crystal Reports, PL/SQL, Integration, Enterprise Architecture, Software Project..., Architecture, VMware, Informatica, Disaster Recovery, Troubleshooting, ITIL, HTML, Access, IIS, Agile Methodologies, Requirements Analysis, Windows Server, XML, IT Management, Enterprise Software, Data Warehousing, Visio, Analysis, Servers, Visual Basic, SDLC, Database Design, Business Intelligence, Software Development, SOA, C#, Business Continuity, Solution Architecture, Data Center, Java, Systems Analysis, Change Management
Education
Frostburg State University
Bachelor of Science, Information Technology
U.S. Department of the Treasury November 2014 - May 2015
Calance June 2013 - March 2014
QBE FIRST July 2012 - February 2013
Liberty Mutual Insurance August 2011 - February 2012
BP May 2010 - March 2011
The Tape Company September 1998 - May 2010
Skills
Insurance, Liability, Claims Management, Claim, Property Damage, Workers Compensation, Property Claims, Property & Casualty..., Customer Service, Xactimate, Management, Policy, Catastrophe, Microsoft Office, Property, Homeowners, Sales Management, Sales, Customer Retention, Casualty Insurance, Casualty, Settlement, Long Term Sales..., Customer Satisfaction, Customer Insight, Customer Acquisition, Leadership, Training, Claim Investigation, Tax Law, Income Tax, Tax Advisory, Tax Accounting
Education
University of North Texas 2014 — 2016
Criminal Justice~ BAAS, Law Enforcement Intelligence Analysis
Community College of the Air Force 1994 — 1996
Military Law Enforcement (AAS), Criminal Justice/Police Science, 3.1
Community College of the Air Force 1991 — 1996
USAF 1989 — 1996
Law Enforcement/ Criminal Justice (A.A.S.), Criminal Justice/Law Enforcement Administration, E4
LERETA, LLC April 2014 - Present
QBE FIRST June 2006 - February 2014
ZC Sterling Corporation March 1998 - June 2006
Computer Aid June 1997 - March 1998
Asian Development Bank January 1997 - May 1997
Development Bank of the Philippines March 1993 - December 1996
Skills
SDLC, Microsoft SQL Server, SSIS, .NET, Software Development, Requirements Analysis, SQL, T-SQL, Requirements Gathering, Web Services, Crystal Reports, C#, ASP.NET, SharePoint, Business Analysis, Systems Analysis, JCL, Database Design, Agile Methodologies, Data Warehousing, DB2, COBOL, SSRS, Process 360 Workflow, Natural/Adabas, MS Visual Studios..., Corticon Business Rules, Dimension/Serena (Code..., MS Access 2007, SAP Business Object 4.1, VS2005/2008 Team...
Education
AMA University 1989 — 1993
Bachelor of Science (B.S.), Computer Science
Saint Joseph's Academy, Las Pinas Philippines 1983 — 1987
High School
Izenda 2014 - Present
NCO Group 2014 - 2014
Stratose 2013 - 2014
CoreLogic 2012 - 2013
QBE FIRST 2006 - 2012
Trauner, Cohen & Thomas LLP 1996 - 2006
Skills
Insurance, Business Analysis, Data Analysis, Databases, Report Writing, Client Service Oriented, Superior Client Service, Process Improvement, Call Center, Property & Casualty..., Customer Service, Analysis, Change Management, Microsoft Excel, Leadership, Call Centers, Client Services, Management, Microsoft Office, Requirements Gathering, Risk Management, SDLC, Software Documentation, Vendor Management, Visio
Education
Georgia Perimeter College
Associate's degree, Business Administration and Management, General
Management and Strategy Institute 2013 — 2014
Six Sigma Black Belt Professional, Black Belt
Irvine Company August 2014 - Present
QBE North America September 2013 - August 2014
QBE North America January 2012 - September 2013
QBE FIRST January 2011 - December 2011
QBE FIRST October 2007 - December 2010
Language Door Irvine 2006 - 2010
Portellus Inc October 2006 - September 2007
Synygy February 2005 - April 2006
Skills
Management Consulting, Strategic Planning, Business Analytics, Business Intelligence, Financial Analysis, Financial Modeling, Forecasting, Finance, Statistical Modeling, Statistical Finance, Business Development, Competitive Analysis, Banking, Analysis, Management, Cross-functional Team..., Leadership, Business Process, Market Research, Project Management, Business Planning, Entrepreneurship, Project Planning, Marketing Strategy, Market Analysis, Data Analysis
Education
UCLA Anderson School of Management
MBA, Strategy & Finance
Lal Bahadur shastri Institute of Management 2003 — 2005
PGDBM, Finance
Dayalbagh Educational Institute 2001 — 2003
Bachlors of Science, Mathematics, Honors
Farmers Group, Inc. September 2012 - Present
QBE FIRST June 2011 - November 2011
Bank of America (Balboa Insurance Group) March 2009 - May 2011
Bank of America (Balboa Insurance Group) March 2004 - March 2009
Bank of America (Balboa Insurance Group) December 2001 - March 2004
Bank of America (Countrywide Insurance Svcs) October 1997 - December 2001
Skills
Sales, Contract Negotiation, Risk Management, Sales Management, Process Improvement, P&L Management, Agency Sales, Sales Analytics, B2B Client Management
Education
California State University-Dominguez Hills
Interdisciplinary Studies
Los Angeles Mission College
Associate in Arts, Liberal Arts
Munich American Reassurance Company May 2015 - Present
SunTrust Bank May 2014 - May 2015
SunTrust Bank March 2014 - April 2014
QBE FIRST April 2013 - January 2014
Axis Capital January 2010 - February 2013
QBE Insurance 2013 - 2013
Axis Capital July 2007 - December 2009
MetLife January 2006 - July 2007
MetLife May 2003 - December 2005
MetLife April 1998 - May 2003
Skills
Business Analysis, Business Process..., Process Automation, Managerial, Business Modeling, User Acceptance Testing, Software Quality..., Process Improvement, Business Transformation, Catastrophe Modeling, Requirements Gathering, Requirements Analysis, SDLC, Document Management, Document Generation, Data Stewardship, Trusted Business Advisor, Project Management, Data Warehousing, Governance, Business Requirements, Training, Strategy, Insurance, Leadership, Management, Vendor Management
Education
Aurora University 1984 — 1989
BA, Business Administration
Waubonsee Community College 1987 — 1988
AA, Business Administration
East Aurora High School 1980 — 1984
Diploma, General Education
ScrumAgile
ScrumAgile
agileforall
ACCENT Marketing February 2012 - December 2012
QBE FIRST January 2010 - February 2012
ZC Sterling March 2004 - January 2010
Molded Products Inc. June 1987 - January 2004
Skills
Insurance, Process Improvement, Visio, Business Requirements, Microsoft Excel, Call Center, Business Process..., Software Documentation, Microsoft Office, Six Sigma, Quality Assurance, Business Analysis, Quality Control, Call Centers, Risk Management, SharePoint, Access, Vendor Management, Analysis, Program Management
Education
Bellevue University 2006 — 2009
MSMIS, Management of Information Systems
Purdue University 1996 — 1998
Bachelor's of Liberal Studies
Buena Vista University 1990 — 1991
University of Nebraska at Omaha 1988 — 1990
University of California, Riverside 1987 — 1988
C.H. Robinson April 2014 - Present
QBE FIRST July 2011 - March 2013
American Express January 2006 - May 2011
The Fresh Market November 2004 - January 2006
Chick-fil-A April 2003 - December 2004
Homeplace Mortgage October 2002 - April 2003
The Juice Shop June 2001 - September 2002
APAC Customer Services September 2000 - May 2001
Skills
Outlook, CRM, Leadership, Customer Service, Sales
Education
Guilford Technical Community College 2005 — 2006
General Studies
Guilford Technical Community College 1998 — 1999
GED
Recovery Communities of North Carolina February 2015 - June 2015
Fellowship Home of Raleigh November 2012 - February 2015
QBE FIRST August 2011 - November 2012
Skills
Nonprofit Management• ...
Education
Florida State University 1980 — 1985
Bachelors of Science, Political Science
Florida State University
Bachelor's degree, Political Science and Government
QBE North America February 2011 - Present
QBE First November 2008 - February 2011
ZC Sterling April 1997 - November 2008
Dun & Bradstreet Software July 1995 - April 1997
Northrop Grumman Corporation July 1991 - July 1995
Skills
SDLC, Visio, SSIS, Microsoft SQL Server, SharePoint, Requirements Analysis, Business Analysis, Data Warehousing, SQL, Requirements Gathering, DB2, T-SQL, COBOL, Enterprise Architecture, ETL, Software Documentation, Databases, Software Development, Access, Visual Basic, Crystal Reports, Integration, C#, Process Improvement, Software Project..., Business Requirements, Business Intelligence, Analysis
Education
California State University-Long Beach 1986 — 1991
Bachelor of Science, Business Administration, Management Information Systems
Pittsburgh Technical Institute January 2015 - Present
QBE FIRST October 2007 - May 2014
Skills
Data Entry, Cash Management, Microsoft Office, Excel, PowerPoint, LexisNexis, Access, Customer Service, Mortgage Lending, Call Centers, Career Counseling
Education
Strayer University 2011 — 2013
in process of earning a bacholers degree, Business w/ a concentration of legal studies
Kaplan University 2009 — 2011
Associates, Paralegal Studies
Greater Johnstown Career and Technology Center 1999 — 2002
High School Diploma, Accounting/ Data Entry
Farmers Insurance August 2013 - Present
QBE Insurance July 2012 - August 2013
QBE FIRST September 2007 - July 2012
Bank of America March 2005 - September 2007
WAL-MART STORES, INC October 2004 - February 2005
WAL-MART STORES, INC September 2002 - October 2004
Skills
Analysis, Software Documentation, Access, Insurance, Microsoft Office, Customer Service, SDLC, Management, MS Project, Microsoft Excel, MS Office Suite, MS Access, SharePoint
Education
The National University 2012 — 2013
MS in Organizational Leadership, Organizational Leadership (beginning, A
Capella University 2005 — 2008
MBA, Project Management
Northern Arizona University 2001 — 2004
B.S., Criminal Justice
Arizona State University 2000 — 2001
Psychology, Biochemistry
Elite Administration March 2013 - Present
American Home Patient April 2012 - March 2013
QBE FIRST April 2011 - April 2012
Aflac October 2009 - November 2010
StarTek August 2003 - February 2008
Skills
Office Management, Working under deadlines, Self Management, Time Management, Process managing, Customer service, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Main Frame based..., Basic accounting, Data Entry, Management, Leadership, Customer Service
Education
Intellitec College-Grand Junction 2001 — 2003
Associate's degree, Business Administration and Management, General
J. Anthony's International, LLC August 2008 - Present
US Environmental Protection Agency (EPA) December 2014 - February 2015
Cloudbearing May 2014 - August 2014
Stop Hunger Now August 2013 - April 2014
NetApp September 2012 - November 2012
Genband September 2012 - November 2012
R&R Solutions May 2012 - July 2012
QBE FIRST November 2011 - December 2011
Burt's Bees July 2010 - March 2011
United Rentals August 2008 - July 2009
Skills
Leadership, Management, System Administration, Program Management, Strategic Planning, Troubleshooting, Strategy, Training, Customer Service, Process Improvement, Marketing, Business Analysis, Public Speaking, Project Management, Networking, Active Directory, Event Planning, Analysis, Fundraising, Entrepreneurship, Product Development, Computer Hardware, Coaching, Forecasting, Graphic Design, Sales Management, Technical Support, Web Design, Food Service, Architecture, Music Industry, Catering, Food Science, Operating Systems, Evaluation, Project Planning, Architectures, Requirements Analysis, Business Process
Education
DeVry University 2004 — 2008
Bachelor’s Degree, Information Technology
QBE First June 2015 - Present
TD November 2014 - May 2015
Verizon Wireless October 2007 - August 2012
Gap Inc./Old Navy August 2004 - August 2007
Skills
Customer Service
Education
Claflin University 2000 — 2004
Bachelor’s Degree, Business Administration and Management, General
Kingstree Senior High School 1996 — 2000
Diploma, Business
Compensation Analytics, LLC. July 2014 - Present
QBE FIRST April 2012 - July 2014
Bank of America January 2011 - May 2012
OpenSymmetry March 2010 - December 2010
JPMorgan Chase October 2008 - July 2009
Washington Mutual 1999 - 2008
Home Savings of America 1997 - 1998
TestMasters 1991 - 1992
Skills
Microsoft SQL Server, Informatica, Oracle, Analysis, Unix, PL/SQL, SSIS
Education
California State Polytechnic University-Pomona 1992 — 1997
BS, Finance
Temple city high
SunGard Financial Systems April 2014 - Present
Hewlett-Packard October 2013 - March 2014
QBE FIRST October 2012 - October 2013
General Dynamics Information Technology January 2010 - January 2012
Booz Allen Hamilton June 2007 - January 2010
US Navy April 2002 - April 2007
Skills
IT Infrastructure Design, Windows Server, Linux System..., Amazon Web Services..., Windows Azure, Powershell, Python, SAN, Networking, VMware, Citrix, Hyper-V, ITIL, System Deployment, Disaster Recovery, VMware ESX, Integration, Cloud Computing, Infrastructure
Education
Georgia State University 2010 — 2012
Bachelor of Arts & Science, Geology
SAINT LEO’S UNIVERSITY 2008 — 2010
Computer Information Systems
Concannon Business Consulting 2013 - Present
QBE FIRST 2012 - 2013
Center for Advanced Coaching 2011 - 2012
Minus Zero 2010 - 2011
Bear Data Solutions 2008 - 2010
The Access Group 2007 - 2008
New Century Mortgage 2004 - 2007
New Century Mortgage 2003 - 2004
New Century Mortgage 2003 - 2003
Fluor Corporation 2001 - 2003
Skills
Project Management, Technical Documentation, Executive Coaching, Training &..., Leadership Development, Coaching, Strategic Planning, Management Consulting, Business Planning, Training, Change Management, Account Management, Management, Process Improvement, Strategy, Leadership, Team Building, Business Analysis, Cross-functional Team..., Customer Service, Analysis, Operations Management, Project Planning, Human Resources, Quality Assurance, ITIL, Business Strategy, Budgets, PMO, IT Service Management, Enterprise Software, Vendor Management, Program Management, Data Center, Employee Training, Business Process..., CRM, IT Management, SDLC, IT Strategy, Consulting, Information Technology, Business Development, Mentoring
Education
Chapman University 2002 — 2005
Master of Arts, Organization Leadership
Chapman University 1992 — 1994
Bachelor of Science, Business Administration
Experian June 2014 - Present
QBE FIRST September 2009 - May 2014
Bank of America (Countrywide Home Loans) October 2003 - July 2009
Freddie Mac February 2002 - September 2003
InvestorPlus August 2000 - December 2002
mortgage.com January 1995 - August 2000
First Nationwide Bank January 1994 - December 1994
National Pacific Mortgage 1992 - 1994
Citicorp Savings March 1983 - June 1992
Skills
Mortgage Lending, Sales, Management, CRM, Loans, Start-ups, Mortgage Banking, Process Improvement, Risk Management, Outsourcing, Underwriting, Loan Origination, Banking, Leadership, Software Development, Enterprise Software, Marketing, Financial Services, Financial Risk, Portfolio Management, Relationship Management, Insurance, Credit, Mergers & Acquisitions, Call Centers, Executive Management, Full P&L Responsibility, Budget Forecasts, Entrepreneurship, Creative Solutions, Product Development, Operations Management, Product Management, Project Management, Creative Strategy, Communication Skills, E-commerce, New Business Development, Business Strategy, People Skills, User Interface Design, Client Presentation, Collaborative Problem..., Agile & Waterfall..., B2B, B2B Marketing Strategy, B2B software, Marketing Strategy, Strategy, Mortgage Servicing
Education
Case Western Reserve University
Bachelor of Arts (B.A.), cum laude
Mag Mutual Insurance Co October 2014 - Present
McCalla Raymer September 2013 - October 2014
QBE FIRST 2000 - January 2013
Odyssey Re 1994 - 1999
Chartwell Re Corporation 1990 - 1994
KPMG Peat Marwick 1984 - 1989
Skills
Finance, Financial Reporting, US GAAP, Insurance, Financial Analysis, Reinsurance, Due Diligence, Mergers, Auditing, Corporate Finance, Mergers & Acquisitions, Project Management, Accounting, Budgets, Internal Controls, Forecasting, Business Analysis, Leadership, Management
Education
Iowa State University - College of Business
Bachelor of Science (B.S.), Accounting
QBE FIRST June 2012 - Present
Intelsat July 2011 - June 2012
Knology March 2009 - July 2011
Skills
Disaster Recovery, Visio, Data Center, Routing, Routers, WAN, BGP, CCNA, Cisco IOS, Cisco Nexus, Cisco Technologies, DHCP, DNS, IP, OSPF, Switches, TCP/IP, Troubleshooting
Education
DeVry Institute of Technology 2004 — 2008
Bachelor's Degree, Information Technology
Life Foot Center October 2014 - May 2015
Fifty K Group November 2011 - October 2014
Puricorp November 2011 - March 2014
Florida State University - Jim Moran Institute May 2010 - May 2011
Florida State University - Office of IP Development and Commercialization May 2010 - May 2011
QBE FIRST June 2009 - August 2009
Skills
Market Analysis, Business Development, Financial Analysis, Strategy, Marketing, Strategic Planning, Marketing Strategy, Mergers, Start-ups, Project Planning, Analysis, Finance, Leadership, Management, Mergers & Acquisitions, Microsoft Excel
Education
Florida State University 2010 — 2011
MBA, Management and Entrepreneurship, 3.75
Florida State University - College of Business 2006 — 2010
BS, Finance and Entrepreneurship, 3.85
QBE North America July 2011 - May 2015
Lincoln Lutheran Middle/High School May 2008 - July 2012
QBE FIRST February 2001 - July 2011
Parkview Christian High School June 2006 - May 2008
Perkins Restaurant September 1998 - October 2000
Skills
Leadership Development, Call Center, Performance Management, Change Management, Employee Relations, Coaching, Insurance, Team Building, Customer Service, Team Leadership, Training, Workshop Facilitation, Microsoft Excel, Onboarding, Virtual Training, Training Delivery, Instructor-led Training, ADDIE, Leadership, Management, Staff Development, Call Centers, Employee Training
Education
Concordia University, Nebraska
BA, History
QBE First October 1998 - Present
American Bankers Insurance Company September 1995 - October 1998
Langhammer and Associates January 1994 - September 1995
Skills
Casualty Insurance, Claim, Casualty, Claim Investigation, Claims Management, Commercial Insurance, General Insurance, Insurance, Liability, Property, Subrogation, Underwriting, Customer Service, Property Damage, Legal Liability, Property & Casualty...
Education
California State University-Long Beach 1973 — 1977
Bachelor of Arts (BA), Geography
LERETA, LLC May 2014 - Present
QBE FIRST May 2010 - Present
LERETA, LLC 1998 - 2010
Home Savings of America 1991 - 1999
Education
Ashford University 2009 — 2012
Bachelor of Business Administration (BBA), Project Management, Summa cum laude
loanDepot March 2014 - Present
QBE FIRST November 2007 - March 2014
Fremont Investment & Loan August 2006 - November 2007
Fremont Investment and Loan May 2004 - August 2006
Option One Mortgage September 2003 - May 2004
Ameriquest Mortgage 2000 - 2003
Ameriquest Mortgage 1998 - 2000
Ameriquest Mortgage 1994 - 1998
Education
California State University-Long Beach 1978 — 1983
Bachelor of Science, Finance and Accounting
QBE FIRST 2004 - Present
SAFECO Insurance Company 1989 - 2004
Safeco 2000 - 2000
Skills
Liability Analysis, Claims Management, General Insurance, Claim, Property & Casualty..., Leadership, Casualty, Inland Marine, Professional Liability, Customer Service, Risk Management, Financial Risk, Liability, Management, Property Damage, Subrogation, Litigation Management, Underwriting, Negotiation, Commercial Insurance, Workers Compensation, Team Building, Insurance, Reinsurance, Budgets, Umbrella Insurance, Brokers, Employee Benefits, CPCU, Claim Investigation, D&O, Commercial Lines, Legal Liability, Excess
Education
California State University-Northridge 1984 — 1989
BS, Business-Marketing
Green Beans Coffee May 2015 - August 2015
Greater Pennsylvania Sober Living March 2015 - April 2015
Information Source Inc May 2014 - November 2014
Kennywood Park September 2002 - November 2014
LSI October 2012 - October 2013
QBE FIRST February 2011 - October 2012
BCHH Inc June 2009 - January 2011
BNY Mellon June 2008 - June 2009
Waldenbooks/Borders Express June 2005 - January 2009
Prism May 2008 - May 2008
Skills
Vendor Management, Program Management, Access, Event Planning, Sales, Customer Service, Microsoft Excel, Creative Writing, Acting, Microsoft Office, Theatre, Film, Microsoft Word, Outlook, Databases, Real Estate, Management, Public Speaking, Social Media, Team Leadership, Leadership
Education
Pittsburgh Filmmakers 1993 — 1996
Film Cert, Film & Video Production
Point Park University 1993 — 1996
BFA, Film & Video Production
Community College of Allegheny County 1991 — 1993
AS, Theater
Thomas Jefferson High School 1986 — 1990
College Prep
Farmers Insurance Group of Companies October 2015 - Present
Farmers Insurance Group of Companies May 2014 - September 2015
Farmers Insurance Group of Companies November 2012 - May 2014
QBE FIRST June 2011 - October 2012
Bank of America July 2008 - June 2011
Countrywide Financial Corp. May 2006 - June 2008
Mercury Insurance Group October 2004 - April 2006
Mercury Insurance December 2002 - October 2004
Skills
P&L Management, Competitive Analysis, Financial Analysis, Budgets
Education
California State University-Northridge 1998 — 2002
B.S., Finance
National Unity Insurance Company March 2015 - Present
National General Insurance March 2013 - February 2015
QBE FIRST November 2009 - April 2012
Young America Insurance Company July 2005 - November 2009
The Hartford March 2002 - July 2005
PC Group October 2000 - October 2001
Symons Insurance Group July 1996 - October 2000
Atlanta Casualty Company January 1990 - July 1996
State of Florida Office of Insurance Regulation June 1987 - January 1990
Florida State University 1977 - 1978
Skills
Pricing, Management, Property & Casualty..., Insurance, Product Management, Underwriting, Reinsurance, Product Development, Strategic Planning, Data Analysis, Risk Management, Forecasting, Program Management, Competitive Analysis, Actuarial Science, Claim
Education
Florida State University 1974 — 1976
MS, Mathematical Statistics
University of TX School of Public Health 1974 — 1974
Certificate, Health Statistics
Knox College 1970 — 1974
BA, Mathematics
Von Steuben High School 1966 — 1970
College Prep, Math and Science
Citrix August 2014 - Present
Citrix November 2013 - August 2014
Citrix September 2012 - November 2013
Citrix May 2011 - September 2012
Citrix April 2008 - May 2011
Earthlink April 2007 - October 2007
QBE FIRST March 2005 - April 2007
Ocwen Financial Corp March 2003 - March 2005
Ocwen Financial Corporation March 2002 - March 2003
Ocwen Financial Corporation April 2001 - March 2002
Skills
Six Sigma, Process Improvement, Business Process..., Program Management, Business Analysis, Team Building, Cross-functional Team..., Process Engineering, Process Management, Project Management, Black Belt, Software Project..., Business Intelligence, Requirements Gathering, Analysis, Outsourcing, Training, Leadership, Integration, Vendor Management, Business Process, SDLC, Management
Education
Florida Atlantic University 1996 — 1998
MBA
West Virginia University 1990 — 1994
BS, Business Administration
QBE FIRST October 2005 - Present
GEICO November 1993 - March 2004
Education
Brookhaven Community College 1996 — 2001
CPCU
Completed, Insurance
Rushmore Loan Management Services LLC June 2013 - Present
QBE FIRST 2011 - January 2013
First American Financial 2009 - 2011
State Street Investment Managment Solutions 2007 - 2009
Pacific Life Insurance Company 2004 - 2007
Skills
Fixed Income, Sales, Payroll, Accounting, Investments, Financial Reporting, Account Reconciliation, Auditing, Forecasting, Analysis, Cash Flow, General Ledger, Management, SOFTWARE EXPERIENCE...
Education
California State University-Sacramento 1998 — 2001
BA, Economics
Telos Partners Inc. January 2012 - Present
NAU Country Insurance Company January 2012 - Present
QBE North America January 2012 - Present
LOYAL3 2010 - Present
Clear Focus Imaging Inc. 2000 - Present
QBE FIRST 2011 - 2012
Crystal Springs Uplands School July 2003 - June 2011
ZC Sterling Corporation August 1998 - April 2011
The Brodia Group 2000 - 2001
GE Capital 1990 - 1997
Skills
Entrepreneurship, Business Strategy, Strategic Planning, Mergers & Acquisitions, Business Development, Product Management, Financial Modeling, Strategic Partnerships, CRM, Start-ups, Leadership, Sales Management, Insurance, Risk Management, Strategy, Mergers, Negotiation, Business Process...
Education
Georgetown University 1973 — 1977
Bachelor of Science in Foreign Service, International Finance
Lakewood High School 1969 — 1973
Comforting Arms April 2013 - Present
Aloha To Aging, Inc January 2014 - Present
QBE FIRST May 2000 - April 2013
Windsor Group 1996 - 2000
Life of Georgia 1986 - 1996
Skills
Visio, IT Management, Business Analysis, Property & Casualty..., Process Engineering, Process Improvement, Requirements Analysis, Requirements Gathering, General Insurance, Change Management, Leadership, Analysis, Vendor Management, Call Centers, Elder Care, Home Care, Senior Services, Insurance, Business Process..., Program Management, Software Documentation, Risk Management, Team Building, Management, Integration, IT Strategy
Education
Bradley University 1976 — 1980
BS, Business Management
Pacific Life August 2015 - Present
QBE FIRST April 2007 - July 2015
KPMG LLP 2004 - 2007
Skills
Financial Analysis, Strategic Financial..., Risk Management, Process Improvement, Business Analysis, Property & Casualty..., Finance, Forecasting, Financial Modeling, Insurance, Financial Planning, Change Management, Auditing, Business Process..., Management
Education
California State University-Fullerton 2001 — 2003
Bachelor of Arts Degree in Business Administration, Accounting Concentration
QBE First February 2008 - Present
Education
Doane College 1975 — 1976
National Program Management - Wholesale Insurance Brokers & Program Managers October 2014 - Present
QBE FIRST June 2009 - October 2014
Beazer Homes January 2002 - January 2009
John Wieland Homes & Neighborhoods April 1999 - November 2001
Skills
Competitive Analysis, Real Estate, Negotiation, Sales, Contract Negotiation, Marketing Strategy, Marketing, Financial Analysis, Selling, Sales Management, Strategic Planning, Cold Calling, New Business Development, Account Management, Leadership, Team Building, Budgets, Customer Satisfaction
Education
Clemson University 1992 — 1997
N/A, Marketing
QBE FIRST 2005 - Present
Bank of America 2005 - 2011
Farmers Insurance August 2003 - December 2005
United States Governement October 1994 - February 2002
Skills
Risk Management, Underwriting, Insurance, Product Management, Strategic Planning, Property & Casualty..., Financial Modeling, Process Improvement
Education
Hawaii Pacific University 1999 — 2002
BS, Business Management
QBE FIRST July 2008 - Present
QBE Insurance July 2008 - Present
Sterling National Corporation 2008 - August 2011
ZC Sterling July 2008 - January 2010
Overby-Seawell Company November 2004 - January 2006
Overby-Seawell Company November 2002 - November 2003
Skills
Analysis, Insurance, Business Analysis, Strategic Planning, Project Management, Requirements Analysis, Process Improvement, Software Project..., Risk Management, Property & Casualty..., Data Analysis, Management, Underwriting, Forecasting, Team Building, SDLC, Product Development, Vendor Management, Call Centers
Education
American Institutes for Chartered Property and Casualty Underwriters 2010 — 2012
Chartered Property and Casualty Underwriter, Risk and Insurance
Appalachian State University 1997 — 2002
Bachelor of Science, Finance and Insurance
First American Title May 2011 - Present
QBE FIRST February 2009 - May 2011
V-Tek Systems September 2003 - November 2008
Indymac Bank 2001 - 2002
MSC Software 2000 - 2002
Skills
Agile Methodologies, .NET, SDLC, Software Project..., Vendor Management, Analysis, Business Analysis, Quality Assurance, Program Management, Business Process..., Software Quality..., Visio, PMO, Requirements Analysis, PMP, Integration, MS Project, Project Management, Risk Management, Agile Project Management, Team Leadership, Process Improvement, Software Documentation, SharePoint, Testing, Requirements Gathering
Education
Bangalore University 1994 — 1996
QBE North America February 2015 - Present
QBE November 2013 - Present
QBE FIRST January 2008 - October 2013
InsureLeads.com May 2004 - January 2008
Liberty Mutual Group 1989 - 2005
Skills
Underwriting, Project Implementation, Risk Management, Insurance, Property & Casualty..., General Insurance, Management, Financial Risk, Liability, Casualty, Process Improvement, Reinsurance, Call Center, Relationship Management, Call Centers, Strategy, Health Insurance, Fraud, Employee Benefits, Casualty Insurance
Education
Eastern Illinois University 1985 — 1988
Bachelor of Science, Finance
Simsbury High School 1980 — 1983
QBE FIRST September 1998 - February 2015
Sirius Technologies March 1997 - September 1998
HBO & Company (McKesson) September 1990 - March 1997
National Computer Systems August 1983 - August 1990
Skills
Project Management, Change Management, Technical Writing, External Audit, IT Audit, Requirements Analysis, IT Management, Process Improvement, Cross-functional Team..., Procedure Manuals, Hands-on Problem Solver, Team Leadership, Leading Meetings, ISO Procedures, SSAE 16, Disaster Recovery, Vendor Management, Leadership, SDLC, Software Documentation, Quality Assurance, Testing, Business Analysis, Analysis, Insurance, Training, Management, Project Planning, Security, Visio, Problem Solving
Education
Georgia State University 1978 — 1980
Business Administration and Management, General
Citi Group (Banamex USA) July 2015 - Present
QBE FIRST June 2012 - September 2014
QBE First / Balboa Insurance Group June 2011 - May 2012
Bank of America April 2009 - August 2011
Countrywide Insurance Group May 2008 - April 2009
Countrywide Insurance Group July 2006 - May 2008
Countrywide Insurance Group May 2004 - June 2006
Countrywide Financial Corporation 2002 - 2004
21st Century Insurance May 1995 - February 2002
Skills
Management, SharePoint, Access, Insurance, Customer Service, Underwriting, Risk Management, Process Improvement, Time Management, Business Analysis, Financial Risk, Relationship Management, Call Centers, Change Management, Business Process..., Strategic Planning, Portfolio Management, Financial Analysis, Team Building, Performance Management
Education
California Lutheran University 2007 — 2009
Bachelors in Science, Business Management
California State University-Northridge 2006 — 2007
BS, Business
Pierce College 2002 — 2005
AA, Business
Athens Services December 2013 - March 2015
QBE FIRST June 2011 - November 2013
Bank of America Insurance Services Group November 2009 - May 2011
Balboa Insurance Group April 2006 - November 2009
Amtrend Corporation 2005 - 2006
Phillips Plywood Co. Inc. 2000 - 2003
Skills
Financial Analysis, Process Improvement, Insurance, Forecasting, Financial Modeling, Finance, Banking, Underwriting, Call Center, Financial Risk, Strategic Planning, Strategic Financial..., Budgets, Vendor Management
Education
California State University-Bakersfield 2004 — 2005
Bachelor, Economics
Highland High School 1992 — 1996
High School Diploma, Generic
QBE Financial Partner Services July 2013 - Present
QBE Financial Partner Services March 2013 - July 2013
QBE FIRST January 2011 - March 2013
Sterling National Corp. October 2009 - January 2011
ZC Sterling July 2008 - October 2009
VMC November 2007 - May 2008
Sitel October 2000 - November 2007
Clientlogic 2000 - 2005
Skills
Vendor Management, Call Center, Call Centers, Process Improvement, Business Analysis, Customer Experience, Customer Service, Performance Management, Change Management, CRM, Customer Satisfaction, Outsourcing, Training, Team Leadership, Business Process..., BPO
Education
Brigham Young University
Managment Consulting Inc April 2012 - Present
United States Navy Reserve February 2009 - Present
QBE FIRST January 2011 - December 2011
Sterling National Corp. October 2010 - June 2011
Kim Stanley Insurance July 2009 - February 2011
United States Navy July 2002 - October 2008
Advance Auto Parts June 2001 - May 2002
Skills
Human Resources, Training, Payroll, Data Entry, Military, Government, Customer Service, Employee Benefits, Navy, Microsoft Excel, Personnel Management, Accounting, Office Management, DoD, Auditing, Networking, Insurance, Leadership, Databases, Employee Training, Policy, System Administration, Windows 7, Microsoft Word, Hootsuite, Interviews, Twitter, TweetDeck, Open Office
Education
New Horizons of Jacksonville 2014 — 2014
Information Technology
Florida Community College at Jacksonville 2009 — 2011
AA, Accounting
QBE FIRST July 2004 - Present
Fidelity Bank March 2002 - July 2004
Security First Network Bank (SFNB) January 2001 - August 2001
Security First Network Bank (SFNB) October 1999 - November 2000
SunTrust Bank July 1998 - October 1999
Skills
Process Improvement, Vendor Management, Team Building, Underwriting, Banking, Financial Analysis, Insurance, Risk Management, Finance, Strategic Financial..., Business Analysis, Data Analysis, Training, Leadership, Management, Loans, Analysis
Education
Kennesaw State University - Michael J. Coles College of Business 2003 — 2008
MBA, Management
Georgia Southern University 1993 — 1998
BA, Double Major--History and Economics
TechSafari, LLC December 2013 - Present
QBE FIRST July 2002 - December 2013
Infinity Insurance 1996 - 2002
Windsor Group Insurance 1996 - 2002
The System Works 1992 - 1995
Skills
Disaster Recovery, Security, Network Security, CISSP, Network Administration, Network Engineering, Networking, DNS, Data Center, IT Management, IT Operations, Windows Server, VMware, Active Directory, Microsoft Exchange, Virtualization, VMware ESX, Servers, Business Continuity, ITIL, Infrastructure, Firewalls, Enterprise Architecture, Information Security..., Cisco Technologies, IT Strategy, System Administration, Information Security, Computer Security, SharePoint, IT Service Management, Integration, Unix, Visio, Troubleshooting, Cloud Computing
Education
American InterContinental University 2001 — 2005
Bachelors, Information Technology
QBE FIRST June 2012 - Present
QBE Insurance 2012 - Present
Great American Insurance December 2004 - June 2012
Skills
Underwriting, Insurance, Commercial Insurance, Commercial Lines, General Insurance, Property, Risk Management, Liability, Casualty, Product Management, Claim
Education
California State University-Fullerton 1983 — 1988
BA, Business - Information Systems
Med Assets July 2015 - Present
S.P. Richards March 2014 - May 2015
Norfolk Southern April 2013 - January 2014
Shaw Industries March 2012 - January 2013
QBE FIRST January 2012 - February 2012
TitleMax November 2010 - November 2011
TMX Finance 2010 - 2011
PRG-Schultz September 2009 - November 2010
PRG-Schultz March 2009 - September 2009
A.D.A.M., Inc. September 2008 - January 2009
Skills
.NET, Agile Methodologies, Microsoft SQL Server, C#, SDLC, WCF, Entity Framework, HTML, Silverlight, Visual Basic, XML, ASP.NET, ASP.NET MVC, Software Design Patterns, Microsoft Patterns &..., Software Architectural..., Software Solution..., Visual Studio, TFS, T-SQL, Stored Procedures, Software Requirements, Software Documentation, Team Mentoring, Mentoring New Hires, SOLID principles, WPF, WF, LINQ, Database Design, Mathematics, Discrete Mathematics, SOAP, Web Services, Lambda Expressions, Requirements Analysis, NHibernate
Education
Binghamton University 1990 — 1998
Ph D, Mathematics
State University of New York College at Fredonia 1985 — 1989
BS, Mathematics
QBE First 2009 - Present
Capital Group 2007 - 2009
Balboa Insurance Group 2004 - 2007
Balboa Insurance Group 1996 - 2004
National Education Center 1991 - 1995
Skills
Quality Assurance, Software Documentation, Business Analysis, Requirements Gathering, SDLC, Testing, Test Planning, User Acceptance Testing, Analysis, SQL, Quality Center, Visio, Requirements Analysis, Program Management, Business Process, HP Quality Center
Education
California State University-Fullerton, Mihaylo College of Business and Economics
BA, Business Administration
Computer Learning Center
Certificate, Computer Programming
QBE FIRST July 2007 - Present
Web.com October 2002 - September 2006
NASCO, LLC September 2004 - August 2005
Rollins, Inc. July 1998 - May 2000
SunStar Financial Services (formerly Saturn Fin.) March 1994 - June 1998
Education
Carroll University 1981 — 1985
BA, Accounting, French
NC May 2013 - Present
QBE FIRST February 2010 - May 2013
Education
East Carolina University 2005 — 2009
Bachelor of Science (B.S.), Communications/ Minor: Psychology
Philips December 2014 - Present
Cricket Wireless July 2014 - December 2014
QBE FIRST November 2012 - April 2014
Cox Enterprises January 2012 - October 2012
Kids II August 2009 - December 2011
JP Morgan Chase September 2006 - July 2009
Skills
Access, Analysis, Vendor Management, SDLC, Business Analysis, SQL, Process Improvement, Quality Assurance, Software Development, Oracle, Requirements Analysis, Business Intelligence, Microsoft SQL Server, PL/SQL, Integration, SharePoint, Visio, VBA, VB.NET, SSIS, Tableau, Databases, Data Analysis, Business Process...
Education
Cleveland State Community College 1996 — 1997
Associate's degree, Computer/Information Technology Administration and Management
Lee University 1989 — 1995
Bachelor's degree, Business Administration and Management, General
Cisco Systems August 2013 - Present
QBE North America September 2011 - August 2013
QBE FIRST March 2008 - September 2011
QBE FIRST February 2002 - March 2008
FormScape June 2001 - December 2001
Skills
Enterprise Architecture, Cisco Nexus, Cisco Technologies, Data Center, Project Management, Disaster Recovery, IT Operations, Vendor Management, Virtualization, Process Improvement, Microsoft Office, Citrix, Visio, Windows Server, VMware, SharePoint, Software Documentation, IT Management, ITIL, IT Strategy, Infrastructure, Microsoft SQL Server, System Administration, Troubleshooting, Active Directory, Security, Integration, Databases
Education
Wake Technical College 1995 — 1998
Computer Engineering Technology
ECPI College of Technology 2000 — 2001
Computer Information Technology
QBE FIRST December 2011 - Present
Noble Systems 2010 - 2010
Distinguished Media, LLC March 2008 - May 2009
JP Morgan Chase 2005 - 2007
The Home and Garden Centre 2002 - 2005
Bellcore 1986 - 1994
Skills
SDLC, Joomla, MySQL, PHP, Dreamweaver, Testing, HTML, Requirements Analysis, Business Analysis, Visio
Education
Stevens Institute of Technology 1987 — 1989
MS, Computer Science
Jackson State University 1982 — 1986
BS, Computer Science
Kuehne + Nagel April 2015 - Present
Cardinal Health December 2013 - October 2014
Copperstate Restaurant Technologies August 2013 - December 2013
QBE FIRST July 2010 - February 2012
iQor January 2008 - January 2010
Skills
Software, CACS, ACSS, SharePoint, Microsoft Office..., SAP, AutoCAD, Mac OS X, HTML, DOS, Microsoft SQL Server, Oracle SQL, Adobe Creative Suite, NetSuite, SAP CRM, Microsoft CRM, Cacti, Windows NT, Visual Basic, Communication, Contract Negotiation, Team Building, Leadership Development, Pay Close Attention to..., Goal Oriented, Project Management, Operations Management, Forecasting, Logistics Management, Procurement, Problem Solving, Lean Business Processes, Management Consulting, Social Networking, OS X, Networking, Oracle E-Business Suite, AS400 Administration, Lean Operations, Business Analysis, Data Analysis, Analytics, Negotiation, Strategy, Logistics, Entrepreneurship, Change Management, Business Development, Cross-functional Team..., Business Strategy
Education
Arizona State University 2013 — 2015
Master of Science (MS), Global technology development
Arizona State University 2010 — 2013
Bachelor's degree, Operations Management Technology, GPA 3.80/4.00
Newark Memorial High School
Repwest Insurance Company July 2013 - Present
QBE First January 2005 - March 2013
Bank of America, Balboa Insurance Group January 2005 - March 2013
21st Century Insurance May 1981 - December 2004
21st Century Insurance 1981 - 2004
Skills
Liability, Claim, Claims Management, Legal Liability, Litigation Management, Liability Analysis, Claims Handling, Subrogation, Casualty, Insurance, Property, Claims Resolution, Claim Investigation, AIC, Third Party Liability, Auto Claims, Large Loss, Workers Compensation, Commercial Lines, Property Damage, Property & Casualty..., General Insurance, Umbrella Insurance, Homeowners, arbitration, Litigation, Underwriting, Commercial Insurance, Professional Liability, Adjustments, Property Claims, Excess, Insurance Law, Casualty Insurance
Education
College of the Canyons 1978 — 1979
Business
AICPCU
Associate in Claims, Insurance
JP Morgan Chase & Co March 2014 - Present
QBE North America May 2012 - March 2013
QBE FIRST March 2009 - May 2012
Safeco Insurance August 2005 - April 2008
Safeco Insurance October 2002 - August 2005
AmeriClaim of Oregon 2001 - 2002
Allied Pacific Adjusting 2000 - 2001
Cunningham Lindsey 1996 - 2000
Crawford & Company 1983 - 1996
Skills
Liability, Claims Handling, Claims Management, Workers Compensation, Risk Management, Claims Resolution, Training, Performance Management, Process Improvement, Property Claims, Casualty, Program Management, Project Management, Property & Casualty..., Team Building, Training Delivery, Budgets, Claims Operations, Internal Auditing, Claims Investigations, Team Leadership, Situational Leadership, Technical Leadership, Cross-functional Team..., Customer Service, Staff Development, Staff Management, Operational Risk..., Risk Assessment, Strategic Planning, SOX Compliancy, Standards Compliance, Best Practices, Business Process..., Management Consulting, Insurance Fraud, Claims Consulting, Insurance Consulting, Expense Budget..., Communication Skills, Business Analysis, Operations Management, Quality Auditing, Quality Assurance, Relationship Management, Account Management, Operational Risk, Risk Analysis, Policy Analysis, Experienced Business...
Education
Grand Canyon University
Education
Solutions Staffing December 2014 - Present
QBE FIRST January 2011 - July 2014
USAA September 2007 - May 2010
Skills
Insurance, Research and Analysis, Compliance, Claims Handling, Legal Compliance, Technical Writing, Problem Solving, Auditing, Consulting, Critical Thinking, Negotiation, Facilitations, Training, Project Management, Claim
Education
Arizona State University 2007 — 2010
MPP, Public Policy
Iowa State University 2004 — 2006
MPA, Public Policy
Ohio University
BBA, Business Management
Bayview Financial July 2013 - Present
Bayview Financial January 2010 - June 2013
QBE First August 2008 - December 2009
QBE First August 2006 - July 2008
QBE First January 2006 - July 2006
Ocwen Financial Corporation September 2004 - December 2005
Ocwen Financial Corporation September 2002 - August 2004
Ocwen Financial Corporation September 1998 - August 2002
Ocwen Financial Corporation September 1997 - August 1998
Skills
Loss Mitigation, Customer Service, Mortgage, Excel, Word, Call Center, Process Improvement, Microsoft Office, Customer Relations, Vendor Management, Strategic Planning, Compliance, Budgeting, Team Building, Coaching, Hiring, Mortgage Lending, Call Centers, Banking, Mortgage Banking, Team Leadership, Management, Leadership, Loan Servicing, Credit, Underwriting, Executive Management, Budgets, Asset Management, Mortgage Servicing, Loan Origination, Business Development, Finance, Loans, Residential Mortgages, Microsoft Excel, Securitization, Portfolio Management, Microsoft Word
Education
Florida Atlantic University 1987 — 1991
BA, Business Management
QBE FIRST October 2002 - Present
United Parcel Service November 1989 - July 2004
United Parcel Service November 1989 - July 2004
Skills
Process Improvement, Call Center, Project Management, Customer Service, Team Building, Quality Control, Management, Quality Assurance, Strategic Planning, Sales, Employee Relations, Team Leadership, New Business Development, Lotus Notes, Call Centers
Education
Cal Poly San Luis Obispo
Cuesta College
Associate of Arts (AA), Business Administration and Management, General
University of Phoenix-Southern California Campus
Bachelor of Business Administration (BBA)
San Diego Based July 2011 - August 2014
QBE FIRST February 2009 - July 2011
Customized Learning, Inc. July 2002 - January 2008
Indiana Wesleyan University January 2005 - December 2007
Oakland City University May 2000 - December 2007
State Farm Insurance May 1994 - May 2004
Skills
Public Speaking, Training, Staff Development, Coaching, Instructional Design, Customer Service, Microsoft Office, Research, PowerPoint, Team Building, Leadership Development, Microsoft Excel, Teaching, Strategic Planning, Microsoft Word, Budgets, Strategy, Software Documentation, Organizational..., Performance Management, Workshop Facilitation, Employee Training, Change Management
Education
Keller Graduate School of Management of DeVry University 2008 — 2010
Masters Degree, Human Resource Management
University of Indianapolis 1992 — 1995
MBA, Business Administration
Clear Path Lending September 2015 - Present
First Direct Lending March 2015 - September 2015
Kondaur Capital Corporation December 2013 - March 2015
Carrington Mortgage Holdings February 2013 - October 2013
Promontory Financial Group, LLC January 2012 - January 2013
Assurant Specialty Property November 2007 - December 2009
Option One Mortgage May 2007 - November 2007
AMC Mortgage Services June 2004 - March 2007
QBE FIRST February 1999 - June 2004
ZC Sterling 1999 - 2004
Skills
Loans, Credit, Quality Assurance, Finance, Auditing, Mortgage Servicing, Management, Default, Loss Mitigation, Banking, Loan Servicing, Software Documentation, Microsoft Excel, Financial Services, Risk Management, Insurance, Customer Service, Mortgage Lending, Vendor Management, Analysis, Process Improvement, Financial Analysis, Policy, Mortgage Banking, Compliance, Budgets, Access, Call Centers, Time Management, FHA, Loan Modifications, Underwriting, Financial Risk, Bankruptcy, Loan Origination, Residential Mortgages, Due Diligence, Vendor Audit, Encompass, Fidelity/MSP/CPI, Fiserv, LPS, Archer, HMDA, Credit Analysis, Refinance, Internal Audit, Asset Management, Leadership
Education
Coastline Community College 2010 — 2012
None, Accounting
University High School 1993 — 1997
High School Diploma
Pacifica Elementary 1986 — 1992
National Research Corporation January 2012 - Present
QBE FIRST March 2002 - December 2011
Skills
Insurance, Customer Service, Call Centers, Software Documentation, Process Improvement, Change Management, Outlook, Microsoft Excel, Quality Assurance, Visio, Team Building
Education
Doane College 2004 — 2008
Bachelor's, Accounting
Equipment Controls Company September 2013 - Present
QBE FIRST July 2011 - August 2013
Ryals Bakery August 2008 - October 2010
Enterprise Rent-A-Car May 2010 - August 2010
Rite Aid August 2005 - August 2008
Education
Georgia College and State University 2007 — 2011
Bachelor of Business Administration, Management
Sears Authorized Hometown Stores, LLC July 2012 - Present
QBE FIRST February 2012 - July 2012
Accentuate Staffing 2012 - 2012
Carolina Mobility and Seating January 2009 - February 2011
Belk October 2007 - June 2010
Skills
Customer Service, Microsoft Excel, Sales, Microsoft Office, Outlook, PowerPoint, Team Building, Training, Customer Satisfaction, Leadership, Insurance, Microsoft Word, Team Leadership, Process Improvement, Marketing, Financial Analysis, Public Speaking, Coaching, Sales Management, Account Management
Education
Wake Technical Community College 2004 — 2006
Yes, General Studies
Appalachian State University 1997 — 2001
History
Sanderson High School 1994 — 1997
QBE August 2014 - Present
QBE FIRST November 2010 - August 2014
Bank of America February 2008 - November 2010
Skills
Microsoft Excel, Data Analysis, Analysis, Microsoft Office, Business Analysis, Process Improvement, Access, SharePoint, Project Management, Insurance, Requirements Analysis, Visio, Leadership, Underwriting, Financial Analysis, Property & Casualty..., Strategic Planning, Risk Management
Education
Azusa Pacific University
Bachelor of Arts (B.A.)
State Farm January 2014 - Present
Balboa Insurance Company May 2007 - Present
QBE FIRST October 2008 - December 2013
State Farm Insurance February 1993 - September 2005
State Farm Insurance February 1993 - September 1995
State Farm Insurance June 1991 - August 1992
Allstate Insurance Intern June 1988 - August 1990
Allstate Insurance Company January 1988 - January 1990
Skills
Coaching, Insurance, Negotiation, Claims, Customer Service, Outlook, Excel, Customer Relations, Microsoft Office, Word, PowerPoint, Problem Solving, Team Building, Research, Public Speaking, Process Improvement, Time Management, Troubleshooting, Writing, Compliance, Editing, Mentoring, Adult Education, Property & Casualty..., Training, Liability, Workshop Facilitation, General Insurance, Commercial Insurance, Microsoft Excel, Staff Development, Claim, Microsoft Word, Human Resources, Leadership Development, Management, Performance Management, Access, Change Management, Organizational..., Risk Management, Team Leadership
Education
Art Institute of Dallas 2005 — 2007
AS; Associate, Restaurant and Culinary Management; Claims
Southwest Missouri State University 1988 — 1992
Bachelor of Science (BS), Marketing/Marketing Management, General
University of Phoenix January 2013 - Present
QBE FIRST November 2011 - January 2013
Credit Management Inc (CMI) December 2010 - November 2011
TellADevil Network 2009 - 2010
Skills
Customer Relations, Microsoft Office, Excel, Customer Service, Community Outreach, Military Affairs, Financial Advisory, Student Financial Aid, Microsoft Excel, Policy, Insurance, Software Documentation, Finance, Leadership, Leadership Development, Loans, Data Entry, Time Management, Staff Development, Risk Management, Data Analysis, Access, Training, Analysis, Coaching, Supervisory Skills, Conflict Resolution, Outlook, Administration, Budgets, Higher Education, Team Building, Employee Training, Fundraising, Public Speaking
Education
Arizona State University 2009 — 2011
Bachelor of Arts (B.A.), Psychology, Sociology
Mohave Community College 2008 — 2009
Associate of Arts and Sciences (AAS), Chemical Dependency Therapy
Mohave Community College 2007 — 2008
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Dr Pepper Snapple Group September 2012 - Present
QBE FIRST April 2007 - September 2012
Skills
Claims Management, Liability, Call Centers, PowerPoint, Insurance, Team Leadership, Access, General Insurance, Underwriting, Risk Management, Sales, Performance Management, Business Analysis, Leadership, Team Building, Microsoft Office, Casualty, Claim, Strategic Planning, Project Management, Vendor Management, Employee Benefits, Analysis, Process Improvement, Microsoft Word, Outlook, Change Management, Microsoft Excel, Budgets, Software Documentation, Customer Service, Data Entry
Education
University of Phoenix-North Florida Campus 2010 — 2013
Bachelor's degree, Accounting
Bradford School 1989 — 1990
Associate's degree, Merchandising Management
QBE North America 2011 - Present
QBE FIRST 2006 - 2011
United Guaranty Corporation 2000 - 2006
Skills
Marketing Strategy, Marketing Communications, Marketing Management, Marketing Research, Corporate Communications, Strategic Communications, Internal Communications, Crisis Communications, Community Development, Leadership Development, Cross-functional Team..., Strategic Leadership, Project Management, Project Planning, Project Coordination, Change Management, Event Management, Insurance, Strategic Planning, Property & Casualty..., Risk Management, Negotiation, Budgets, Leadership, Business Strategy, Management, Management Consulting, Integrated Marketing
Education
Guilford Technical Community College
Business Administration, Management and Operations
QBE FIRST October 1996 - Present
Education
Georgia State University 1978 — 1980
BBA, Insurance
Kennesaw State University 1976 — 1978
AS
Infosys BPO April 2013 - Present
QBE FIRST May 2012 - Present
Conway Freight March 2011 - May 2012
RYLA Inc. October 2010 - March 2011
Midnight Logistics July 2005 - August 2008
Blue Cross Blue Shield of Michigan May 2001 - August 2004
Skills
Accounting, Front Office Operations, Outstanding Customer..., Scheduling, Marketing Research, report presentation, insurance billing, Customer Service, Outlook, Data Entry, Word, Inventory Management, Excel, Supervisory Skills, Customer Relations, PowerPoint, Microsoft Office, Insurance, Access, Administrative Support, Call Center, Customer Satisfaction, Event Planning, Quickbooks, Research, Problem Solving, Account Management, Teamwork, PeopleSoft, Windows, Data Analysis, Hiring, Telephone Skills, Accounts Receivable, Office Management, Spreadsheets, Administrative..., Human Resources, Microsoft Excel, Recruiting, Operations Management, 10 Key, Payroll, Employee Relations, Employee Benefits, Interviews, Employee Training, Coaching, Vendor Management, Social Networking
Education
Henry Ford Community College 1993 — 1997
Associates Science, Biology
QBE FIRST October 2010 - Present
United States Marine Corps 2006 - 2010
ADT Security Services February 2006 - October 2006
Education
Technical College of the Lowcountry
Business Administration and Management, General
Florida Community College at Jacksonville
Business Administration and Management, General
Discount Tire Company June 2013 - Present
Sentry Insurance August 2012 - June 2013
QBE FIRST April 2012 - August 2012
CCMSI August 2009 - April 2012
Swift Transportation August 2008 - August 2009
Swift Transportation February 2005 - August 2008
Skills
Claims Management, Liability, Insurance, Casualty, Workers Compensation, Claim Investigation, Underwriting, Liability Analysis, Claims Resolution, Training, Subrogation
Education
Arizona State University 2011 — 2014
Bachelor of Applied Science (BASc), Political Science, 3.0
QBE FIRST December 2010 - August 2012
Skills
Property & Casualty..., Health Insurance, Legal Liability, Claim, Underwriting, General Insurance, Reinsurance, Commercial Insurance
Education
Boston College
Bachelor of Arts (B.A.), Philosophy and Political Science
Direct logic February 2014 - Present
QBE First March 2013 - July 2013
Metlife/Officeteam September 2011 - May 2012
Education
Colorado Technical University 2006 — 2008
Associate’s Degree, Associate of Science in Business Administration, 3.0
M&T Bank September 2014 - Present
M&T Bank February 2013 - Present
Carestream Health September 2012 - February 2013
Imagination to Reailty LLC October 2010 - August 2012
QBE FIRST September 2006 - August 2012
BB&T March 2006 - August 2006
Skills
SCCM, VBScript, Windows 7 Migration, Windows 8 Migration, Visual C#, Server Administration, Powershell, Windows XP Pro, Ghost Imaging, iOS development, Visual C++, Objective-C, WDS, MDT
Education
ITT Technical Institute-Getzville 2002 — 2004
Computer Science
Lockport High School 1996 — 2000
Assurant April 2014 - Present
QBE FIRST September 2012 - April 2014
Experian/Experis July 2009 - June 2012
Clearcycle June 2007 - June 2009
Experian/ITR September 2005 - June 2007
Experian August 1990 - November 2004
Skills
Software Documentation, Requirements Analysis, SDLC, Scrum, Project Management, Agile Methodologies, Databases, Microsoft SQL Server, SQL, Analytics, DB2, Requirements Gathering, Software Project..., COBOL, Outsourcing, Analysis, Business Analysis, Software Development, JCL, Data Quality, Database Design, QMF, Business Intelligence, Testing, Management, Waterfall, XML, Data Integration, Java, Data Analysis, Expeditor, Waterfall Methodology, Data Manager, UltraEdit
Education
California State University-Long Beach - College of Business Administration 2002 — 2005
Bachelor of Science (BS), Business Computer Science
CSULB 1982 — 1985
Bachelor of Applied Science (B.A.Sc.), Business Administration/Computer Science
QBE FIRST March 2008 - Present
RLI Insurance Company June 2006 - February 2008
RLI Insurance Company June 2000 - May 2006
Midland Risk Insurance Co April 1997 - December 1999
American National Property And Casualty Company April 1990 - April 1997
Skills
Insurance, Property & Casualty..., Underwriting, General Insurance, Business Analysis, Commercial Insurance, Reinsurance, Liability, Visio
Education
Bradley University: Foster College of Business
Master of Business Administration (MBA)
Missouri State University
BS Education, Mathematics and History
QBE FIRST 2012 - 2012
State Farm Mutual May 2011 - September 2011
GC Services January 2009 - March 2011
River Bend Apartments/Pinnacle June 2007 - March 2008
Aegis Funding June 2004 - January 2007
Education
Florida State College at Jacksonville 2002 — 2002
General, GED
QBE FIRST April 2007 - Present
Wachovia Settlement Service 2000 - 2005
Skills
Call Centers, Microsoft Office, Insurance, Outlook, Process Improvement, Troubleshooting, Data Entry, Software Documentation, Customer Service, Quality Assurance, Vendor Management, Business Analysis, Claim, Customer Satisfaction, Visio, Lotus Notes, Training, Customer Experience, Team Building
Education
DeVry University 2014 — 2016
Bachelor's degree, Business Administration and Management, General, A
Everest University-Jacksonville
QBE FIRST October 2006 - Present
Education
Far Eastern University
QBE FIRST August 1998 - Present
Skills
Management, Process Improvement, Analysis, Business Analysis, Risk Management, Finance, Change Management, Business Process..., Team Building, Training
Education
Georgia Perimeter College
West Asset Management August 2010 - Present
QBE FIRST July 2008 - August 2010
C&A Industries January 2006 - July 2008
Skills
Operations Management, Employee Training, Written & Oral..., Multi Tasking, Communication, Manage Client..., Ideas Development, Highly motivated..., Highly detail oriented, Organizational..., Development & delivery...
Education
College of Saint Mary 2003 — 2005
BS, Business Administration, Human Resources and Management
Iowa Western Community College 2001 — 2003
Associate of Arts (AA), Education
QBE FIRST February 2002 - Present
Deloitte January 2000 - February 2002
Education
California State University-Long Beach 1997 — 1999
Accounting
E. A Renfroe April 2014 - Present
E.A Renfroe April 2014 - Present
QBE FIRST 2011 - 2013
Farmers Insurance February 2004 - July 2010
Seattle Speciality October 2002 - November 2003
Allstate Insurance June 1993 - July 2000
Allstate April 1989 - May 1993
Skills
Insurance, Compliance, Contractors, Environmental Awareness, Interviews, Inspection, Internal Communications, Key Performance..., Layout, Microsoft Office, Negotiation, Office Management, Office Administration, Microsoft Excel, Microsoft Word, PowerPoint, Strategic Planning, Promotions, Quality Assurance, Quality Management, Quality System, Research, Renovation, Risk Assessment, Customer Service, Valuation, Writing, Claims Management, Call Centers, Property & Casualty..., Risk Management, Claim, Leadership, Vendor Management, Training
Education
Univerity of Dallas 1997 — 1999
Master of Business Administration (MBA), Business Administration and Management, General
Brigham Young University
Bachelor of Arts (BA), Advertising Management