ServiceMaster Company
Industry: Maid service company
DescriptionServiceMaster Global Holdings, Inc., is a public Fortune 1000 company that provides residential and commercial services. Its headquarters are located in Memphis, Tennessee after moving there from Downers Grove, Illinois in early 2007. Headquarters: Memphis, Tennessee, United States CEO: Nikhil Madhukar Varty (Jul 2017–) Founder: Marion E. Wade Subsidiaries: Terminix, American Home Shield,
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ServiceMaster Employees
ServiceMaster July 2014 - Present
Nashwauk Little Store August 2013 - July 2014
CREDO SuperPAC: Take Down Cravaack June 2012 - September 2012
Oneida Realty March 2012 - September 2012
Slumberland Furniture August 2009 - August 2010
Skills
Reading Comprehension, Computer Repair, Online Research, Microsoft Office, Windows 7, Facebook, Textual Analysis, Research, Editing, Persuasive Writing, Information Management, Typing, Organization &..., Twitter, Creative Writing, CPR Certified, MSHA Certified, First Aid
Education
University of Minnesota-Duluth 2011 — 2012
Bachelor of Arts (B.A.), Major: English; Minor: Political Science
University of Minnesota-Morris 2008 — 2009
English
Itasca Community College 2006 — 2008
Associate of Arts (A.A.), Class Act Program - Pre-Education
Nashwauk-Keewatin High School 2002 — 2006
High School Diploma
Amazon.com April 2013 - Present
Bloomin' Brands, Inc. July 2011 - April 2013
ServiceMaster February 2003 - July 2011
Delta Airlines October 1999 - February 2003
IBM April 1995 - September 1999
Skills
Accounting, Internal Controls, Financial Reporting, Internal Audit, Payroll, Expense Management, Project Management, Organizational..., T&E, Sarbanes-Oxley Act, Process Improvement, Financial Analysis, Forecasting, Shared Services, Sarbanes-Oxley, Labor Optimization, corporate cards
Education
Georgia State University - J. Mack Robinson College of Business 2001 — 2005
Masters of Professional Accountancy, Accounting & Taxation
University of Utah - David Eccles School of Business 1989 — 1994
Bachelor of Science, Accounting and Finance
university of life, buddy
university of life, buddy
university of life, buddy
Waukesha-Pearce Industries August 2013 - Present
i play., Inc. December 2011 - January 2013
Volvo May 2010 - November 2011
Volvo Construction Equipment April 2007 - April 2010
ServiceMaster May 2003 - March 2007
ServiceMaster December 2001 - April 2003
ServiceMaster January 2001 - December 2001
United Equipment Inc May 1995 - December 2000
M.S. Carriers February 1993 - May 1995
Colonial Rubber Works June 1991 - January 1993
Skills
Strategic Planning, Retail Financing, Pricing, Market Intelligence, Logistics, Program Development, Performance Management, Dealer Management, Six Sigma, Financial Analysis, Strategic Financial..., Financial Reporting, Financial Modeling, Supply Chain, Business Model..., Distribution Network..., Strategy, Supply Chain Management, Business Planning, Forecasting, Finance, Budgets, Team Building, Operations Management, CRM, Product Management, Cash Flow, Accounting, Cost Accounting, Auditing, Sales Operations, Process Improvement, Managerial Finance, Due Diligence
Education
The University of Memphis 1989 — 1991
MBA, Finance
Florida State University - College of Business 1984 — 1988
BS, Finance
ServiceMaster June 2013 - Present
Gillette Properties January 2012 - Present
First Solar 2010 - 2011
Honeywell Aerospace 2005 - 2010
Honeywell Transportation Systems 1996 - 2005
GE 1986 - 1996
Owens Corning 1983 - 1986
Allstate 1982 - 1983
Skills
Aerospace, Six Sigma, Lean Manufacturing, Program Management, Cross-functional Team..., Engineering Management, Systems Engineering, Process Improvement, Continuous Improvement, Aircraft, Manufacturing, Product Development, Operational Excellence, Aviation, Value Stream Mapping, Supply Chain Management, Strategic Planning, Supply Chain, Earned Value Management, Operations Management, Start-ups, Mergers, Venture Capital, Strategy, Leadership, Engineering, Management, Competitive Analysis, Solar Energy, Electronics, Team Building, Forecasting, Change Management, Business Strategy, Pricing, Income Statement, Mergers & Acquisitions, Avionics, P&L Management, Acquisition Integration, MRP, Strategic Sourcing, Contract Negotiation, Kaizen, International Business, Product Management, Integration, Process Engineering, Supply Management, Procurement
Education
Indiana University Bloomington 1978 — 1982
Bachelor's degree, Finance
ACB June 2014 - Present
Scentsy November 2012 - Present
ServiceMaster April 2011 - May 2013
TMP Directional Marketing November 2006 - April 2011
Advertising Checking Bureau January 2004 - October 2006
TMP Directional Marketing May 1999 - December 2003
Skills
Lead Generation, PPC, Mobile Marketing, Print Marketing, Local Marketing, Marketing, Sales, Advertising, Direct Marketing, Digital Marketing, Email Marketing, Management, Marketing Strategy, Mobile Devices, Social Media, Team Leadership, Training, Media Planning, Brand Management, Sales Presentations, Customer Acquisition, Customer Service, Account Management, Team Building
Education
Fort Hays State University 1997 — 1999
BA, Communications
Stanford Health Care October 2012 - Present
Stanford Health Care May 2012 - October 2012
Alere, Inc. June 2011 - March 2012
ServiceMaster August 2010 - December 2010
Volt Workforce Solutions December 2009 - May 2010
Bella Designs for You 2004 - December 2009
Mentor Graphics 1997 - 2003
GTE 1984 - 1995
Skills
Photoshop, Illustrator, InDesign, softaid, Quickbooks, Word, Excel, PowerPoint, ms Publisher, Outlook, Advertising, Banking, Customer Service, Graphic Design, HTML, Illustration, Photography, QuarkXPress, Telecommunications, Mac OS X, Account Management, ALUI, Marketing Strategy, Fastscan, Colorburst, Adobe Acrobat, Start-ups, OS X, Microsoft Excel, Logic BIST, Copywriting, Marketing, Logo Design, Strategic Planning, Employee Relations, Sales, Mac, Project Management, Social Media, Art, Microsoft Publisher, Team Building, Office Management, Training, Time Management, Budgets, Microsoft Word, Marketing Communications, E-brochures, Management
Education
Foothill College 1995 — 1996
A.A., Print Communication/Computer Graphics, Completed 2 year Degree in 1, with 3.8 GPA
San Jose State University
B.A., Art/Education
Grant Thornton LLP July 2008 - Present
Grant Thornton LLP July 2008 - October 2011
ServiceMaster June 2007 - August 2007
Circuit City May 2002 - December 2006
Education
Indiana University - Kelley School of Business 2004 — 2008
BS, Accounting & Finance
CPS, Care Purchasing Services October 2013 - Present
ServiceMaster May 2013 - September 2013
RJ Reynolds January 2011 - March 2013
Coca Cola Refreshments, Coca Cola North America April 2010 - January 2011
Detroit Metro Convention and Visitors Bureau January 2008 - April 2010
Detroit Metro Convention and Visitors Bureau, Tourism Economic Development Council September 2006 - December 2007
Dominion Healthcare Services, Inc. June 2004 - June 2006
Skills
CRM, Sales, Advertising, Event Planning, Cold Calling, Sales Presentations, Account Management, Hotels, Forecasting, New Business Development, Tourism, Competitive Analysis, Contract Negotiation, Market Research, Cross-functional Team..., Event Management, Brand Management, Analysis, Trade Shows, Merchandising, Customer Service, Key Account Development, Key Account Management, Hospitality
Education
Georgia State University 2002 — 2004
MPA, Public Administration
Spelman College 1997 — 2001
BA, Economics
ARAMARK Healthcare November 2012 - Present
ARAMARK Healthcare 2002 - 2012
Varner Engineering and Manufacturing Services, LLC 2008 - 2009
Servicemaster November 2000 - 2002
Venezuelan Air Force July 1984 - August 1995
Education
Milwaukee Area Technical College 2007 — 2009
Certificate, Advanced 3D Modeling (Solidworks - Pro-E - Inventor), 4.00
Indiana State University 1999 — 2000
Bachelor's degree, Electronics and Computer Technology, 4.00
Indiana State University 1995 — 1998
Master's degree, Biomedical Electronics Tecnology, 3.67
School of Health Care Sciences 1990 — 1990
Certificate, Biomedical Equipment Specialist
Technical School of the Venezuelan Air Force 1981 — 1984
Certificate, Communications and Navigation Technology
ServiceMaster June 2013 - Present
IBM June 2008 - May 2013
IBM September 2006 - June 2008
IBM October 2004 - August 2006
IBM November 2003 - October 2004
IBM June 2002 - November 2003
IBM June 2000 - June 2002
IBM January 2000 - June 2000
IBM June 1998 - December 1999
Accenture May 1997 - July 1997
Skills
Strategic Sourcing, Supply Chain Management, Outsourcing, Strategy Development, Process Improvement, Marketing..., Management, Cross-functional Team..., Purchasing, Contract Negotiation, Strategy, Procurement, Global Sourcing, Leadership, Vendor Management, Team Management, Supply Chain, Team Building, Program Management, Training, CRM, Sourcing, Competitive Analysis, Logistics, Supply Management, Business Transformation, Contract Management, Team Leadership, Product Development, Business Planning, Project Portfolio..., Change Management, Enterprise Software, Business Process..., Negotiation, Supplier Development, Manufacturing, Materials Management, Business Strategy, Management Consulting
Education
University of Tennessee-Knoxville - College of Business Administration 1996 — 1998
MBA, Supply Chain Management/Operations, 3.75/4.0
University of Tennessee-Knoxville 1988 — 1992
BS, Business Administration; Logistics/Transportation
ServiceMaster by Demarrt July 2013 - Present
Demarrt Building Services, Inc. July 2013 - Present
ServiceMaster April 2013 - July 2013
Penske Truck Leasing April 2010 - February 2013
Penske Truck Leasing January 2010 - March 2010
Penske Truck Leasing January 2008 - December 2009
Good Shepherd Baptist Church 2002 - 2007
Skills
Sales, Management, Cold Calling, Business Development, Salesforce.com, Market Research, New Business..., Marketing Strategy, Team Building, Human Resources, Marketing, Leadership, Business Planning, Leadership Development, Program Management, Fleet Management, Janitorial, Floor Cleaning, Post Construction..., Construction Clean-up, Buffing, Stripping, Pricing, Retail, Selling, Competitive Analysis, Green Cleaning, Advertising, Direct Sales, Sales Presentations, Account Management, Contract Negotiation, Operations Management, Customer Satisfaction, Warm Calling, Professional Account..., Preparation, Entrepreneurship
Education
Hiram College 2001 — 2005
Bachelors, Fine and Studio Arts / Communications
Sodexo December 2001 - Present
Sodexo December 2001 - Present
ServiceMaster December 1994 - December 2001
Skills
Leadership, Team Building, Customer Satisfaction, Strategic Planning, Management, Training, Operations Management, Budgets, Customer Service, Contract Negotiation, Coaching, P&L, Inventory Management, Consulting
Education
Grove City College 1981 — 1985
Bachelor's Degree, Christian Ministries, Religion and Sociology
Grove City College
Fred's Inc. August 2015 - Present
Fred's Inc. March 2013 - August 2015
Fred's Inc. August 2009 - March 2013
Wright Medical Technology 2007 - 2009
Fiserv 2006 - 2007
ServiceMaster 2003 - 2006
Associated Realty Services 2001 - 2003
Skills
Accounting, Finance, Financial Analysis, Sarbanes-Oxley Act, Financial Reporting, Auditing, Budgets, Forecasting, General Ledger, Account Reconciliation, Cash Management, Variance Analysis, Financial Modeling, Internal Controls, SEC Financial Reporting, Fixed Assets, Inventory Accounting, Period End Closing, People Development, Financial Accounting, Accounts Payable, GAAP
Education
Indiana University - Kelley School of Business 2010 — 2012
MS, Finance (with honors)
The University of Memphis 2001 — 2004
BS, Computer Science, Accounting minor (with honors)
Authentify, Inc. November 2008 - August 2013
ServiceMaster January 2007 - January 2010
Discovery Communications March 2006 - December 2006
AT&T June 2003 - March 2006
Education
Illinois State University 1999 — 2003
BS, Multimedia, Computer Information Systems
Hilton Worldwide June 2011 - Present
Orion Federal Credit Union/Memphis Area Teachers' Credit Union December 2009 - June 2011
Verso Paper January 2008 - July 2009
BDO USA, LLP April 2006 - January 2008
ServiceMaster November 2002 - April 2006
Skills
General Ledger, Account Reconciliation, Financial Analysis, Auditing, Accounting, Variance Analysis, Financial Reporting, Financial Accounting, Employee Benefits, CPA, GAAP, Journal Entries, PeopleSoft, SAP, nVision, Macro, Data Analysis, Microsoft Excel, Excel, Audit, CGMA, Hyperion HFM, Smartview, Payroll, Accounts Payable
Education
Freed-Hardeman University 1996 — 2000
BBA, Accounting
Adoption Connection PA January 2014 - May 2014
Geneva College September 2011 - May 2014
ServiceMaster Janitorial by Carnahan 2012 - January 2014
ServiceMaster 2011 - 2012
Skills
Microsoft Office, Customer Service, Data Entry, Microsoft Word, PowerPoint, Customer Satisfaction, Telephone Skills, Microsoft Excel, Time Management, Outlook, Leadership, Teamwork, Public Speaking, Team Building, Inventory Management, Event Planning, Training, Team Leadership, Supervisory Skills
Education
Geneva College 2010 — 2014
Bachelor of Science (BS), Human Services, General
Alpha Poly - Packaging Done Right! May 2013 - Present
BrightStar Care August 2011 - March 2012
Merry Maids March 2003 - August 2011
ServiceMaster December 1999 - March 2003
Skills
Account Management, Market Development, Relationship Development, Sales Management, Business Analysis, Customer Relations, Team Building, Business Planning, Customer Satisfaction, P&L Management, Operations Management, Team Leadership, Customer Service, Marketing, Training
Education
University of Windsor 1993 — 1997
B.A., Psychology and Sociology
Humber College 1997 — 1998
Marketing Management Post-Grad
Xerox November 2014 - Present
ServiceMaster August 2013 - August 2014
Xerox Services April 2009 - August 2013
Brookfield Company November 2008 - April 2009
Hewitt Associates June 2002 - October 2008
American Cancer Society - Illinois Division 2001 - 2007
Van Kampen Investments July 1999 - June 2002
Monsanto June 1986 - August 1995
Skills
Management, Strategy, Outsourcing, BPO, Portfolio Management, Forecasting, Process Improvement, Vendor Management, Business Process..., Leadership, Cross-functional Team..., Management Consulting, Program Management, Performance Management, Personnel Management, Employee Benefits, CRM
Education
Washington University in St. Louis - Olin Business School 1984 — 1986
MBA, Finance, General
Franklin & Marshall College 1978 — 1982
BA, Geology
ServiceMaster May 2014 - Present
American Home Shield January 2008 - May 2014
American Home Shield July 2002 - January 2008
Norelius & Nelson Law Firm June 2001 - July 2002
Norelius & Nelson Law Firm January 1997 - June 2001
Skills
Microsoft Office..., Adobe Acrobat, FrontPage, Photoshop, Internet Explorer, SharePoint, Visio, Snag It, Information Mapping, Budgets, Access, Software Documentation, Leadership
Education
Northwest Missouri State University 2000 — 2001
Bachelor of Science, Business Management
Iowa Western Community College 1997 — 1999
Associate of Science: Paralegal, General Law
Pine Lodge Steakhouse November 2014 - Present
Adventuresports Institute of Garrett College February 2015 - June 2015
Adventure Sports Center International May 2014 - September 2014
Garrett College May 2014 - September 2014
ServiceMaster March 2012 - May 2014
McDonald's Corporation September 2009 - November 2011
Skills
Rock Climbing, Hiking, Wilderness First..., Risk Management, Backpacking, White Water Rafting, Swift Water Rescue, Cross Country Skiing, Telemark skiing, Microsoft Word, Microsoft Powerpoint, QuickBooks, Camping, Cpr Certified, Downhill Skiing, Time Management
Education
Garrett College 2011 — 2014
Associate's degree, Adventure Sports Management
Southern Garrett High School 2009 — 2011
Diploma, Allied Health Program
ServiceMaster October 2014 - Present
ARAMARK Healthcare March 2013 - October 2014
ARAMARK May 2009 - March 2013
Skills
Forecasting, Financial Reporting, Accounting, Budgets, Income Statement, General Ledger, Financial Analysis, Sarbanes-Oxley Act, Accounts Payable, Variance Analysis, Internal Controls, Payroll, Accounts Receivable, Cash Flow, Managerial Finance, Account Reconciliation, Financial Accounting, Inventory Management, Microsoft Excel, GAAP, P&L
Education
Indiana University of Pennsylvania 2005 — 2009
Bachelor of Science (B.S.), Finance
Eastman Chemical Company August 2013 - Present
FRSTeam of St.Louis December 2011 - August 2013
BVK Direct June 2009 - December 2011
ServiceMaster October 2006 - November 2008
ServiceMaster Clean August 2004 - October 2006
Southern Stores Inc December 2002 - August 2004
Wal-Mart May 1997 - November 2002
Razorback Video & Tanning March 1999 - August 2002
Skills
Budgets, Small Business, Microsoft Word, Franchising, Access, Organization, Six Sigma, FrontPage, XP, Windows 95, Windows NT, Outlook Express, ACT!, Microsoft Excel, Cold Calling, Customer Satisfaction, Customer Service, Account Management, Advertising, Retail, Time Management, Call Center, Marketing Strategy, Social Media Marketing, Social Networking, Social Media, B2B, Online Advertising, Customer Retention, SEO, Marketing, Networking, Outlook, Ultimate, Sales, Team Building, Team Leadership, Lead Generation, CRM, Direct Marketing, Strategic Planning, Operations Management, Training, Leadership, New Business Development, Sales Management, Contract Negotiation, Salesforce.com, Trade Shows, Market Planning
Education
Harding University 1997 — 2004
Bachelor, Business Administration; Marketing and Management
NANA Development Corporation November 2007 - Present
NMS December 2013 - August 2014
Mylan Laboratories Inc. July 2003 - December 2007
Deloitte Consulting May 2002 - June 2003
MPI Research July 2001 - July 2002
eCaribou 1998 - 2001
ServiceMaster January 1991 - June 1999
Accenture July 1983 - January 1991
Medtronic October 1981 - May 1983
Skills
Mergers, Acquisition Integration, Process Improvement, IT Strategy, Change Management, Strategic Planning, Financial Analysis, Mergers & Acquisitions, Finance, Due Diligence, Managerial Finance, Contract Negotiation, Business Analysis, Risk Management, Leadership, Executive Management, Business Process..., Management, Program Management
Education
Harvard Business School 1992 — 1998
Executive Education
University of Michigan - Stephen M. Ross School of Business 1980 — 1983
BBA, Finance and Accounting
ServiceMaster October 2014 - Present
Thomas & Betts (A member of the ABB Group) August 2013 - October 2014
Thomas & Betts (A member of the ABB Group) April 2012 - August 2013
AutoZone May 2011 - April 2012
AutoZone February 2011 - May 2011
Vintage Verandah 2003 - 2011
TEKsystems 1999 - 2003
Harding University 1993 - 1998
Skills
Talent Acquisition, Cross-functional Team..., Recruiting, Employee Relations, Interviews, Sourcing, Employee Benefits, Personnel Management, Applicant Tracking..., Human Resources, Onboarding, Screening, Career Counseling, Performance Management, HRIS, Training, Management, Technical Recruiting, Talent Management, Leadership, Succession Planning, Building Relationships
Education
Harding University 1993 — 1998
Business Administration, Marketing
Autodesk May 2012 - Present
Autodesk January 2009 - August 2012
Algor Inc 1995 - January 2009
ServiceMaster 1993 - 1995
ServiceMaster 1992 - 1993
FedEx 1990 - 1992
Skills
Direct Sales, Closing Skills, Sales Process, Revenue Forecasting, Sales Management, Training & Development, Teaching/mentoring, Coaching, Technical Communication, Sales, Selling Skills, Solution Selling, Leadership, B2B, Salesforce.com, International Sales, New Business Development, Business Development, Strategy, Account Management, Enterprise Software, Negotiation, SaaS, Sales Operations, Management, Product Development, Channel Partners, Product Management, Lead Generation, Go-to-market Strategy, Software Industry, CRM, Cloud Computing, Strategic Partnerships, Selling, Sales Presentations, Partner Management, Professional Services, Key Account Management, Business Alliances, Demand Generation, Pre-sales, Product Launch, Competitive Analysis, Sales Enablement, Channel Sales, Product Marketing, Product Lifecycle..., Complex Sales, Cross-functional Team...
Education
Solberg Aviation 1989 — 1990
Commercial Pilot, Pilot
Grove City College 1984 — 1988
BA Economics -Concentration, Mathematics
Grove City College 1984 — 1988
BA, German
VasoHealthcare April 2010 - Present
Ledford Medical January 2009 - April 2010
Rhytec June 2008 - November 2008
ServiceMaster July 2006 - June 2008
Humanscale July 2002 - June 2006
Grey Entertainment March 1999 - July 2002
Skills
Account Management, Medical Devices, Cross-functional Team..., Capital Equipment, New Business Development, Sales Management
Education
Indiana University Bloomington 1994 — 1998
MTM Recognition July 2012 - Present
OfficeMax March 2011 - February 2013
ServiceMaster March 2006 - June 2008
Skills
Customer Service, Training, SharePoint, Microsoft Office, Team Building, PowerPoint, Microsoft Excel, Microsoft Word, Creative Problem Solving, Social Media
Education
Illinois Valley Community College 2003 — 2005
Associate's degree, Graphic Design, 4.0
Henry Senachwine High School
High School Diploma
TWD & Associates, Inc. March 2015 - Present
TWD & Associates, Inc. September 2011 - March 2015
TWD & Associates, Inc. June 2000 - September 2011
Allstate September 1997 - June 2000
ServiceMaster June 1991 - September 1997
Skills
CSE Windows 2000..., Novell Netware: 3.x..., Cyber Security, Information Assurance, Incident Management, Computer Forensics, Ethical Hacking, Penetration Testing, CISSP, Information Security..., SharePoint, Incident Response, Security, Computer Security, Vulnerability Management, Active Directory, Governance, Auditing, Network Administration, Disaster Recovery, Network Security, Security Clearance, System Administration, Security+
Education
Learning Tree International 2000 — 2015
Cyber Security
Harford Community College 1991 — 1992
Business Administration
University of Delaware 1990 — 1991
Mechanical Engineering
Bel Air High School 1988 — 1990
High School Diploma, n/a
Collegis Education August 2013 - April 2015
Convergys 2008 - May 2013
Servicemaster 2004 - 2008
United Stationers 2004 - 2004
Kaiser Permanente 2002 - 2003
McDonald's 2002 - 2003
Aon 2001 - 2001
AT&T 2000 - 2000
AT&T 1998 - 2000
AT&T 1979 - 1997
Skills
Change Management, Forecasting, Leadership, Cross-functional Team..., Strategy, Outsourcing, Vendor Management, IT Strategy, Accounting, Enterprise Software, Line Management, SDLC, ITIL v3 Foundations..., IT Financial Management, IT Service Management, Shared Services, Service Catalog, IT Relationship..., Financial Planning and..., IT Cost Optimization, Cost Transparency, Budget Process, Project Management, Coaching Staff, Process Improvement, Performance Metrics and..., Activity Based Cost..., Six Sigma Green Belt, Analysis, Management, Six Sigma, Information Technology, PMO, Program Management, Activity Based Costing, ITIL, Business Process...
Education
Kellogg Graduate School of Management, Northwestern University 1980 — 1984
MBA
Illinois Institute of Technology 1975 — 1979
BS, Computer Science
ServiceMaster July 2007 - Present
TruGreen July 2007 - Present
TruGreen Lawncare July 2004 - July 2005
Skills
Customer Service, Accounts Receivable, Customer Satisfaction, Call Centers, Customer Retention, Team Building, Human Resources, Receptionist Duties, Office Administration
Education
Devry Technical Institute of Addison 2000 — 2002
Bachelor of Applied Science (BASc), Computer Science
Community High School 1999 — 2000
Diploma, 12
West Leyden High School 1996 — 1999
11
Highland Community College
Associate of Science (A.S.), Pre-Pharmacy Studies
ServiceMaster January 2000 - September 2013
ServiceMaster May 1991 - September 2013
SERVICEMASTER OF CANADA January 1991 - January 2000
RNG EQUIPMENT INC January 1989 - January 1991
ACKLANDS LIMITED January 1987 - January 1988
W.W.Williams Co January 1978 - May 1983
Skills
Marketing, Executive Management, Business Development, Accountability, Franchise Sales, Franchising, New Business Development, Small Business, Sales Management, Strategic Planning, Franchise Consulting, Start-ups, Marketing Strategy, Team Building, Entrepreneurship, Business Planning, Income Statement, Sales, Lead Generation, Coaching, Strategy, Recruiting, Leadership, Training, Retail, Negotiation, Management, Sales Operations, Leadership Development, Operations Management, Program Management, Sales Process, Selling, Contract Negotiation, B2B, Customer Retention, P&L Management, Customer Satisfaction, Strategic Partnerships, Direct Sales, Market Planning, Competitive Analysis, Business Strategy, Budgets, Account Management, Cross-functional Team..., CRM, Public Speaking, Team Leadership, Management Consulting
Education
Ivey Business School at Western University 1965 — 1969
BBA, Business
University of Western 1965 — 1969
Bachelor, Business Administration
Richview Collegiate 1961 — 1965
ServiceMaster June 2014 - Present
ServiceMaster Clean August 2013 - June 2014
ServiceMaster Clean October 2012 - September 2013
ERA Franchise Systems LLC 2009 - 2012
CKE RESTAURANTS 2006 - 2009
Jack in the Box 1999 - 2006
EINSTEIN NOAH BAGEL GROUP 1995 - 1999
McCORMICK & SCHMICK'S SEAFOOD RESTAURANT 1992 - 1995
Skills
Brand Management, Social Media Marketing, Marketing Communications, Internal Communications, Media Planning, Strategic Planning, Marketing Strategy, Franchising, Strategic Partnerships, Staff Management, Field Marketing, Direct Marketing, Mobile Devices, Public Relations, Market Planning, Email Marketing, Management, Marketing, CRM, Integrated Marketing, Leadership, Sales, Brand Awareness, Strategy, Advertising, Project Management, SEO, Social Media, Market Analysis, Team Building, New Business Development, B2B, Customer Service
Education
Loyola University 1999 — 2000
Master of Business Administration (MBA), Marketing
Humboldt State University
B.A, Economics
Sunny hills high school
ServiceMaster May 2015 - Present
St. Jude Children's Research Hospital June 2007 - May 2015
Smith & Nephew Orthopaedics 2005 - 2006
United States Navy 1996 - 2005
Skills
Leadership Development, Organizational..., Performance Management, Blended Learning, Talent Management, Executive Coaching, Organizational..., Change Management, Instructional Design, Recruiting, Strategic Planning, Program Management, Onboarding, Employee Engagement, Organizational Design, Succession Planning, E-Learning, Management, Leadership
Education
The University of Memphis 2000 — 2003
Ed.D., Instruction and Curriculum Leadership
The University of Memphis 1997 — 1999
Master of Science (MS), Instruction and Curriculum Leadership
Indiana University-Purdue University at Indianapolis 1990 — 1994
B.S., Secondary English Education
Crothall Healthcare June 2013 - Present
Crothall Services Group June 2011 - May 2013
Gambro June 2001 - December 2004
ServiceMaster January 1985 - June 2001
Skills
Budgeting, Team Building, Process Improvement, Customer Service, Customer Relations, Problem Solving, Mentoring, Operations Management, Negotiation, Budgets, Customer Satisfaction, Coaching, Project Management, Strategic Planning, Healthcare, Employee Relations, Training, Team Leadership, Performance Management, Vendor Management, Recruiting, Management, Program Management, Change Management, Event Management, Leadership Development, Leadership, Hiring, Human Resources, Policy, Employee Engagement
Education
Geneva College 1998 — 2001
MSOL, Organizational Leadership
Temple University 1982 — 1985
Bachelors, Business and Marketing
Calvary Church September 2011 - Present
ServiceMaster by Bouck March 2006 - September 2011
ServiceMaster March 2006 - September 2011
World Kitchen July 2004 - February 2006
Land O'Frost October 1997 - March 2004
Select Beverage October 1978 - October 1997
Skills
Team Building, Management, Purchasing, Leadership Development, Coaching, Public Speaking, Strategic Planning, Team Leadership, Microsoft Office, Customer Service, Budgets, Teaching, Cross-functional Team..., PowerPoint, Microsoft Word, Project Management, Microsoft Excel, Event Planning, Fundraising, Inventory Management, Research, Training, Nonprofits, Volunteer Management, Community Outreach, Conflict Resolution, Leadership, System Administration, Program Management, Outlook, Staff Development, Event Management, Social Media, Program Development, Public Relations, Editing, Marketing, Sales, Retail, Social Networking, Youth Ministry, Pastoral Care, Newsletters, Discipleship, Preaching, Theology, Pastoral Counseling, Religion, Small Business, Social Media Marketing
Education
Worsham College of Mortuary Science 1971 — 1972
Diploma
Governors State University
BA, Liberal Arts
Governors State University, University
B.A, Liberal Arts
Iowa State University
Worsham College
A.A.S, Applied Sciences
Alliance of Chicago Community Health Services July 2014 - Present
Edward-Elmhurst Healthcare November 2013 - February 2014
Elmhurst Memorial Healthcare January 2009 - November 2013
Northwestern Memorial Hospital December 2006 - January 2009
Wight & Company November 2002 - October 2006
ServiceMaster December 1997 - November 2002
Oak Brook Computer Centre January 1993 - December 1997
MicroAge of St. Charles April 1992 - January 1993
Gordon College August 1989 - February 1992
Skills
Infrastructure..., Business Process..., CCNA, Certified Novell..., Vendor Management, IT Management, Data Center, Healthcare Information..., Disaster Recovery, Project Management, Process Improvement, IT Strategy, Strategic Planning, Active Directory, Team Building, Information Technology, Security, Healthcare, Management, Leadership, Windows Server, Cross-functional Team..., Infrastructure, Networking, IT Operations, Enterprise Software, VMware, VoIP, EHR, Troubleshooting, Integration, Software Documentation, Visio, Cisco Technologies, Change Management, Servers, HIPAA, System Administration, Network Security, Virtualization
Education
National-Louis University 2005 — 2008
BS, Management of Information Systems, 4.0/4.0
Gordon College 1988 — 1991
Major - Computer Science, Minor - Business Administration
Phil-Mont Christian Academy
ServiceMaster January 2013 - Present
ServiceMaster Clean May 2003 - 2012
Skills
Water Damage, Mold, Mold Remediation, Team Building, Operations Management, Leadership, Remediation, Asbestos, Indoor Air Quality, Training, Water, Fire Management, Restoration, Mitigation, Contractors, Customer Service
Education
George Fox University 2006 — 2008
MBA
Western Oregon University 1994 — 1998
Geography, GIS
ServiceMaster September 2013 - Present
ServiceMaster November 2011 - September 2013
ServiceMaster December 2008 - October 2011
Belk November 2007 - December 2008
Army National Guard October 2006 - December 2008
Skills
Employee Relations, Interviews, Talent Acquisition, Recruiting, HR Consulting, Employee Engagement, Management, Organizational..., Human Resources, Benefits Administration, Onboarding, FMLA, Deferred Compensation, HRIS, Organizational..., Labor Relations, New Hire Orientations, Employee Benefits, Applicant Tracking..., Leadership Development, Policy
Education
Strayer University (VA) 2013 — 2015
Master of Science (MS) Human Resources, Organizational Development
The University of Memphis 2008 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Jackson State University
Jackson State University
Jackson State University
Academy of General Dentistry March 2010 - Present
Aramark December 2001 - June 2007
ServiceMaster May 1999 - November 2001
Graphical Technologies Corporation September 1997 - April 1999
Cap Gemini Sogeti January 1996 - September 1997
Missouri Department of Transportation October 1992 - September 1995
Skills
C#, Oracle, JavaScript, Microsoft SQL Server, Perl, Databases, HTML, ASP, Unix, ASP.NET, System Administration, XML, Windows, VB.NET, Visual Basic, SharePoint, Access
Education
Greenville College 1988 — 1992
BS, Management Information Systems
Centralia High School 1984 — 1988
Best Buy October 2014 - Present
Illinois Department of Transportation June 2014 - August 2014
Governors State University October 2013 - June 2014
Illinois Department of Transportation June 2013 - August 2013
Crete Public Library June 2011 - January 2013
ServiceMaster August 2012 - November 2012
The Home Depot March 2012 - June 2012
Marcus Theatres April 2008 - October 2011
Skills
Customer Service, Time Management, Management, Critical Thinking, Teamwork, Customer Satisfaction, Public Speaking, Interviews, Community Outreach, Recruiting, Microsoft Office 2010, Microsoft Office 2007, Microsoft Office 2013, Microsoft Office
Education
Governors State University 2012 — 2014
Bachelor's Degree, Business Administration
Prairie State College 2011 — 2012
Business
Southern Illinois University, Carbondale 2009 — 2011
Business Management
Thornridge High School 2006 — 2009
High School Diploma, General Education
Self Employed Consultant (Management) December 2012 - Present
AXA Advisors March 2012 - November 2012
ARAMARK CORPORATION LLC January 2001 - June 2011
ServiceMaster January 1988 - January 2002
SERVICEMASTER Mid-America Company January 1980 - January 1988
Skills
Business Analysis, Functional..., Process Improvement, Attention To Detail, Quality Assurance, Project Coordination, People Skills, Training Skills, Service Excellence, Excel, Microsoft Word, PowerPoint, Servant Leadership, Microsoft Excel, Business Process..., Training, Project Management, Service Quality, Customer Retention, Inventory Management, Team Building, Management, Strategic Planning, Coaching, Facilities Management, Budgets, Leadership, Operations Management, Project Planning, New Business Development, Program Management, Staff Development, Change Management, Customer Service, Sales Operations, Income Statement, Contract Negotiation, Sales, Team Leadership, Leadership Development, CRM, Forecasting, Performance Management, Strategy, Human Resources, Healthcare, Customer Satisfaction, Start-ups, Organizational..., Sales Process
Education
Illinois State University 1970 — 1973
BS, Psychology
Illinois Benedictine University & Illinois State University 1968 — 1973
Bachelor of Science, Psychology
Illinois State University
BS, Psychology
LeniCam Video Productions January 2003 - Present
A. H. Belo 2008 - 2009
Belo 2008 - 2009
Servicemaster 2003 - 2008
Rockwell 1985 - 1995
Skills
Enterprise Software, Process Improvement, Program Management, Strategy, Product Management, Leadership, Telecommunications, Video Production, Change Management, Broadcast, IT Strategy, Talent Management, Project Management, Vendor Management, IT Management, Software Development, New Business Development, Entrepreneurship
Education
The University of Chicago 1985 — 1990
MBA, Marketing, & Operations
Illinois Institute of Technology 1981 — 1983
MSEE, Engineering Communications
Valparaiso University 1973 — 1977
BSEE, Electronics
ServiceMaster May 2015 - Present
AmeriFleet Transportation September 2010 - 2015
ServiceMaster August 2008 - September 2010
ServiceMaster January 2010 - April 2010
ServiceMaster May 2006 - August 2008
WHEELS, INC February 2003 - April 2006
GE CAPTIAL FLEET SERVICES April 2000 - February 2003
Skills
Team Building, Supply Chain Management, Customer Satisfaction, Leadership, Cross-functional Team..., Fleet Management, Transportation, Pricing, Process Improvement, Customer Service, Logistics, Management, Strategy, Inventory Management, Telematics, Sales, Automotive, Change Management, Outsourcing, Sales Management, Operations Management, New Business Development, Strategic Planning, Account Management, Business Development, Retail
Education
The University of Memphis 2009 — 2011
MBA, Executive MBA Program
Georgia Southern University 1988 — 1993
Bachelor of Business Administration (B.B.A.), Marketing
Midwest Can & Container Specialties November 2011 - Present
Culligan International September 2010 - August 2011
ServiceMaster December 2008 - September 2009
Assurance December 2001 - July 2008
Skills
Customer Service, Customer Relations, Problem Solving, Outlook, Excel
Education
Argosy University Chicago 2006 — 2008
Business Administration and Management, General
Harper College 2004 — 2006
AA, Marketing
GovConnection September 2015 - Present
US Army August 2013 - September 2015
ServiceMaster February 2009 - April 2013
Piccola-Italia Restaurant December 2010 - July 2012
The Common Man Family June 2009 - October 2010
Princeton Technology Corporation June 2007 - October 2008
Target June 2005 - June 2007
Skills
Military, Time Management, Solution Selling, Sales Process, Lead Generation, Account Management, Salesforce.com, Help Desk Support, CompTIA A+ Certification, Network Troubleshooting, Electronics Repair, Troubleshooting, Computer Hardware..., Microsoft Office, Customer Service, Wireless Routers, Night Vision, Brand Awareness, Public Relations, Sales, Copywriting, Social Networking, Marketing Communications, Strategic Communications, Advertising, Channel Partners
Education
Granite State College 2015 — 2018
Bachelor’s Degree, Computer/Information Technology Administration and Management
University of New Hampshire 2007 — 2013
Bachelor's Degree, Communication and Media Studies
The Master's College 2005 — 2007
Electronic Media, Film/Cinema/Video Studies
Lake Tahoe Jetovator March 2015 - Present
Alkalinea November 2009 - Present
Squaw Valley Ski Holdings October 2013 - Present
Grupo Minero Pinos January 2010 - January 2015
Wake Tahoe Watersports July 2009 - October 2012
ServiceMaster July 2006 - February 2009
Hyatt Regency Lake Tahoe October 2002 - June 2006
Truckee River Raft Co. May 2000 - September 2003
Olympic Plaza Food and Beverage November 2000 - October 2002
Encontacto May 1998 - November 2000
Skills
Technology Product..., Contract Negotiation, Entrepreneurship, Due Diligence, Strategic Finance, Strategic IT Management, Beverage Industry, Food & Beverage, Service Industries, Negotiation, Strategic Planning, Customer Service, Team Building, Budgets, Hotel Management, Leadership, Restaurants, Coaching, Start-ups, Business Strategy, Hotels, Profit, Market Planning, Project Planning, Training, Management, Supply Chain Management, Logistics, Sales Management, Marketing Strategy, Business Planning, Process Scheduler, Product Development, Team Leadership, Hospitality, Customer Satisfaction, Inventory Management, Public Speaking, Purchasing, Business Development, Resorts, Marketing, Project Management, Change Management, Strategy, New Business Development, Forecasting, Manufacturing, Procurement, Supply Chain
Education
Fundación Universidad de las Américas, Puebla, A.C.
Industrial Engineering
Colegio Americano Villa Rica
High School Degree, Mathematics and Computer Science
ServiceMaster December 2013 - Present
Skills
Project Management, Operations Management, Team Building, Budgets, Project Planning, Facilities Management, Process Improvement, Strategic Planning, Marketing, Sales Management, Leadership, Customer Service
Education
Southeast Missouri State University 1994 — 1996
undergraduate, Engineering
ITT Technical Institute-Indianapolis 1991 — 1993
Bachelor of Applied Science (B.A.Sc.)
ServiceMaster October 2010 - Present
L Brands 2008 - 2009
L Brands 2006 - 2008
Skills
Customer Service, Team Building, Sales, Strategic Planning, Marketing, Marketing Strategy, Account Management, Budgets, Sales Management, Leadership, New Business Development, Training, Coaching, Management, Recruiting, Microsoft Office, Time Management, Customer Satisfaction, Hiring, Inventory Management, Process Improvement, Team Leadership, Public Speaking, Retail, Sales Operations, Customer Retention, Forecasting, Cross-functional Team..., Contract Negotiation, Employee Training, Vendor Management, Merchandising, Negotiation, Outlook, Call Centers, Change Management, Payroll, CRM, Customer Experience
Education
Iowa State University 2004 — 2008
Business/Marketing
Kirkwood Community College
Associate of Arts and Sciences (A.A.S.), Business, Management, Marketing, and Related Support Services
The Home Depot March 2015 - Present
ServiceMaster May 2013 - March 2015
Georgia State University August 2012 - May 2013
Greenwald & Company, P.C. October 2007 - August 2011
Decosimo Certified Public Accountants January 2007 - April 2007
Skills
Accounting, Tax, GAAP, Tax Preparation, Tax Accounting, Sarbanes-Oxley Act, ACL, VBA, Active Directory, IBM AS/400, Powershell, Financial Statements, Auditing, Internal Audit, General Ledger, Internal Controls, US GAAP, QuickBooks, CPA, Access Lists, IT Audit, Account Reconciliation
Education
The University of Tennessee at Chattanooga
Bachelor of Science (B.S.), Accounting
The University of Tennessee at Chattanooga
Bachelor of Science (B.S.), Finance
Georgia State University
Master of Science (M.S.), Information Systems: Audit and Control
New York Life Insurance Company March 2015 - Present
PuroClean Corporate Headquarters 2014 - 2015
ServiceMaster 2010 - 2014
ServiceMaster 2008 - 2010
First Horizon National Corporation 2005 - 2007
First Horizon National Corporation 1996 - 2005
Skills
Business Development, New Business Development, Customer Retention, Sales, Sales Presentations, Face to Face Sales, Sales Management, Customer Satisfaction, Training, Marketing, Strategic Planning, Performance Management, Cross Selling, Cold Calling, Communication Skills, Account Management, Webinars, Conflict Resolution, Team Building, Brand Awareness, Contract Negotiation, Service Level Agreements, Program Facilitation, National Account..., Trade Shows, B2B
Education
Grambling State University
Bachelor's Degree, Business Management
University of Phoenix
Business Administration and Management, General, 4.0
Nimbus Massage April 2008 - Present
Ecolab December 2006 - September 2009
ServiceMaster April 2006 - September 2006
Linden Row Inn November 2005 - April 2006
Crowne Plaza Richmond West April 2003 - August 2005
ClubCorp October 2001 - April 2003
Skills
Reflexology, Therapeutic Massage, Loyalty Programs, Chair Massage, Myofascial, NMT, Trigger Point Therapy, Deep Tissue Massage, Bodywork, Swedish, Neuromuscular Therapy, Chronic Pain, Stretching, Wellness, Reiki, Stress, Back Pain, Chronic Illness, Management, Healing, Stress Management, Public Speaking, Customer Service
Education
American Institute of Massage 2006 — 2007
CMT, Massage and Bodywork
Georgetown University 1996 — 2000
BS, French, Business
Thomas Jefferson Governor's School for Government and International Studies 1992 — 1996
High School
Recall August 2013 - September 2014
ServiceMaster November 2012 - June 2013
SecurAmerica December 2011 - August 2012
The Home Depot (1996-2010) 1996 - 2010
Bank of America / Continental Bank (1988-1996) November 1988 - November 1996
Skills
Raising and Deploying..., Building Companies..., Acquisitions (36+..., International..., Risk Management..., Retail, Housing,..., Devising Shareholder..., Driving Sales Growth..., Capital Structure..., Cash Flow Optimization..., Strategy, Corporate Finance, Cash Management, Asset Management, Finance, Credit, Forecasting, Financial Analysis, Retail, Risk Management, Cash Flow, Budgets, Sales, Leadership, Financial Modeling, Auditing, Internal Controls, Business Strategy, Financial Reporting, Acquisition Integration, Securities, Mergers, Mergers & Acquisitions, Treasury Management, Strategic Financial..., Treasury, Managerial Finance, Banking, Strategic Planning, Private Equity, Business Development, Process Improvement, Valuation, Investments, Due Diligence, Commercial Banking, Management, Executive Management
Education
Georgia State University - J. Mack Robinson College of Business 1991 — 1993
MBA, Corporate Finance
University of Tennessee-Knoxville - College of Business Administration 1983 — 1987
Bachelor of Science - Business Administration, Finance
GoldieBlox, Inc. August 2014 - Present
ServiceMaster June 2013 - 2014
Perfume World January 2010 - July 2011
Mario Badescu Skin Care Inc 2010 - 2010
Skills
Fashion, Management, Beauty Industry, Sales, Customer Service, Office Management, Team Leadership, Skin Care, Training, Microsoft Office, Microsoft Excel, Microsoft Word, Data Entry, Social Media, Project Management, Retail
Education
International Academy of Design and Technology-Chicago 2007 — 2010
Bachelor of Arts (B.A.), Fashion Merchandising
ServiceMaster May 2015 - Present
KPMG August 2013 - April 2015
Say-Core, Inc. May 2007 - December 2013
Fogelman College of Business, University of Memphis August 2012 - August 2013
TJ Maxx September 2005 - January 2013
FedEx Services June 2012 - August 2012
Pennsylvania Office of Attorney General May 2010 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Access, Outlook, PeopleSoft, QuickBooks, Adobe Acrobat, Leadership, Research, Organization &..., Teamwork, Time Management, Customer Service, Social Media, Communication, Data Analysis, SharePoint, eAudIT
Education
The University of Memphis 2012 — 2013
M.S., Accounting
Indiana University of Pennsylvania 2008 — 2011
B.S., Accounting
Mount Aloysius College 2007 — 2007
Accounting
Altoona Area High School
Citi June 2015 - Present
FedEx Services May 2012 - Present
ServiceMaster March 2010 - April 2012
NYK Logistics May 2009 - February 2010
Deloitte & Touche July 2005 - April 2009
Deloitte & Touche, LLP July 2005 - October 2005
Tompkins Trust Company February 2000 - August 2002
Skills
Sarbanes-Oxley Act, Auditing, Internal Controls, Internal Audit, IT Audit, Accounting, Business Process, Sarbanes-Oxley, JD Edwards, Process Improvement, Business Process..., Enterprise Risk..., Risk Management, Business Analysis, Data Analysis, Business Intelligence
Education
University of Rochester 2003 — 2005
MBA, Accounting, Finance
Ithaca College 1998 — 1999
BS, Finance
BPM
Narsee Monjee College
ServiceMaster May 2014 - Present
ServiceMaster August 2011 - May 2014
ServiceMaster March 2007 - September 2011
ServiceMaster July 2006 - March 2007
ServiceMaster March 2005 - July 2006
IBM September 1998 - February 2005
APAC, Inc. March 1997 - September 1998
Skills
Project Management, Team Building, PMO, Six Sigma, Process Improvement, Team Management, System Implementations, Customer Service, Change Management, Vendor Management, Human Resources, Business Process, Employee Relations, Recruiting, Management, Performance Management, ERP, Strategy, Software Documentation, Leadership, Program Management, HRIS, Analysis, PeopleSoft, Budgets, Personnel Management, Deferred Compensation, Strategic Planning, Payroll, IT Management, Business Process..., Enterprise Software, Talent Management
Education
Georgia State University - J. Mack Robinson College of Business 1994 — 1997
BA, Finance
Gray-Daniels Auto Family June 2015 - Present
Car care clinic November 2014 - June 2015
Party City September 2012 - November 2014
Papa Johns November 2012 - August 2013
Vineyard Church of Greater Jackson October 2012 - April 2013
Legacy Hotels & Resorts May 2012 - August 2012
Burger King April 2012 - May 2012
ServiceMaster January 2012 - May 2012
G4S Secure Solutions (USA) Inc. June 2010 - December 2011
Shield Security February 2009 - June 2010
Skills
Cpr Certified, Microsoft Excel, Microsoft Word, Customer Service, Public Speaking, Leadership, Team Building, Budgets, Event Planning, Customer Satisfaction, PowerPoint, Sales, Security, Teaching, Management, Microsoft Office
Education
Hinds Community College 2012 — 2012
System, Networking, and LAN/WAN Management/Manager
National Park Community College 2012 — 2012
Mathematics
Greater Twin Cities United Way June 2014 - Present
ServiceMaster October 2012 - June 2014
IKEA Group July 2011 - September 2012
Greater Twin Cities United Way July 2011 - November 2011
Northern Voices June 2011 - August 2011
Ken Nelson Auto Group May 2010 - June 2011
Socks 'n Undies Sunday March 2011 - May 2011
LSSI February 2011 - May 2011
Dixon Family YMCA October 2010 - May 2011
Dixon Main Street May 2010 - May 2011
Skills
Social Media, Marketing, Public Relations, Fundraising, Customer Service, Event Management, Microsoft Excel, Management, Social Media Marketing, Event Planning, Editing, Public Speaking, Leadership, Sales, CRM, Project Planning, Time Management, Social Networking, Microsoft Office, Nonprofits, Community Outreach
Education
Iowa State University 2006 — 2010
BS, Journalism & Mass Communications - Public Relations
Newman 2002 — 2006
High School
BANK OF AMERICA June 2015 - August 2015
Radio One May 2014 - August 2014
The Sixth Circuit Court of Appeals July 2013 - August 2013
Centers for Disease Control and Prevention May 2012 - August 2012
ServiceMaster January 2012 - May 2012
Education
Howard University
JD/ MBA
Howard University 2007 — 2011
B.A., Philosophy
Humana November 2013 - Present
ServiceMaster May 2013 - November 2013
FedEx May 2012 - May 2013
International Paper January 2011 - May 2012
Johnson Bible College August 2005 - December 2010
Regal Entertainment Group April 2009 - December 2009
Skills
Access, Data Analysis, Visio, VBA, SQL, SPSS, Tableau, Strategic Analysis, Team Leadership, Development Of Teams, Problem Solving, SWOT analysis, Business Analytics, Supply Chain Operations, Supply Chain..., Supply Chain Management, Minitab, SAS, Predictive Modeling, Weka, Predictive Analytics, Decision Trees, Multivariate Analysis, Regression Models, Monte Carlo Simulation, Process Optimization, Ad Hoc Reporting, Process Improvement, Desktop Application..., System Automation, Teradata, Microsoft Excel, Logistics, Marketing, Statistical Modeling, Panel Data Analysis, Logistic Regression, Survival Analysis, Analysis, Statistics, Leadership, Six Sigma, SAP, Analytics, Data Mining, Supply Chain, Data Modeling
Education
Northwestern University 2011 — 2013
M.S., Predictive Analytics, 4.00
University of Tennessee-Knoxville - College of Business Administration 2009 — 2010
MBA, Logistics, Marketing, 3.94
Johnson Bible College 2005 — 2009
B.A., Preaching and Church Leadership, 4.00
Seymour High School 2001 — 2005
Honors Diploma
Bank of America April 2015 - Present
ServiceMaster December 2013 - April 2015
h.h. gregg October 2010 - June 2011
Skills
Time Management, Priority Management, Social Networking, Customer Engagement, Sales Operations, Events Coordination, Close Attention to..., Team Leadership, Customer Satisfaction, Internal Communications, Microsoft Technologies, Social Media, National Security, Strategic Selling, Employee Training, Credit Cards, Lines Of Credit, Call Routing, Call Centers, Phone Etiquette, Customer Service
Education
J Sargeant Reynolds Community College 2008 — 2009
Criminal Justice/Law Enforcement Administration
John Randolph Tucker High School 2004 — 2008
Marketing/Marketing Management, General
TruGreen March 2015 - Present
Spraggins Inc. January 2014 - March 2015
ServiceMaster January 2011 - December 2013
ServiceMaster June 2005 - January 2011
ServiceMaster September 2001 - June 2005
MasterCare Experts September 1992 - September 2001
ServiceMaster June 1991 - September 1992
Skills
Values-based Leadership, Franchising, Team Building, Strategic Planning, 4 Disciplines of..., Turnaround Experience, Branch Operation, Customer Satisfaction, New Business Development, Small Business, Account Management, Sales, Leadership Development, Employee Training, Six Sigma, Operations Management, Employee Engagement, Customer Retention, Income Statement, Coaching, Process Improvement, Strategy, Budgets, Cross-functional Team..., Management, Team Leadership, Contract Negotiation, Business Planning, Sales Management, Performance Management, Executive Management, Vendor Management, Organizational..., Business Development, Start-ups, Sales Operations, Change Management, Mold Remediation, Government Procurement, Inventory Management, Recruiting
Education
Harvard Business School 2006 — 2006
Executive Management Program, Service Excellence
Wheaton College 1987 — 1991
Bachelor of Arts (BA), Education
Performance Partners 2008 - Present
Geneva College 2014 - 2014
Empire Developers 2004 - 2007
Servicys 2000 - 2003
S.C. Johnson Wax Professional 1996 - 2000
Community Care of America Inc. 1993 - 1996
ServiceMaster 1988 - 1993
Education
Geneva College
Bachelor of Arts (BA), Economics
Central States Funds July 2013 - Present
Market Research Client October 2012 - July 2013
Hale Solutions May 2012 - July 2013
W. S. Darley & Co. April 2012 - October 2012
West Monroe Partners July 2011 - March 2012
Health Care Service Corporation September 2003 - July 2011
ServiceMaster February 2001 - September 2003
Monsanto February 1989 - January 2001
Skills
Process Improvement, Project Planning, Project Implementation, Juggling, Management Consulting, Healthcare, Manufacturing, ERP, Business Process..., Business Analysis, PMO, Team Building, Cross-functional Team..., Supply Chain, Leadership, Management, Strategy, Cloud Computing, Business Process, Change Management, Six Sigma, Project Portfolio..., Project Management, Team Leadership, Consulting, Enterprise Software, Business Intelligence, Mergers & Acquisitions, Training, Vendor Management, IT Strategy, SAP, Business Process Design, SDLC, PMP, Governance, Outsourcing, Business Transformation, Information Technology, Business Process..., Operational Excellence, IT Management, Enterprise Architecture, Resource Management, Requirements Gathering, Process Engineering, Requirements Analysis, CRM, Software Project..., Visio
Education
Illinois State University 1979 — 1984
BS, Finance
Lewis University 1979 — 1982
Thorton Fractional South
ServiceMaster July 2013 - Present
Technology Interfaces January 2002 - Present
FedEx Services February 2011 - August 2012
QinetiQ North America December 2009 - April 2010
ACH Food Companies October 2005 - February 2009
Accredo Health December 2000 - October 2005
International Paper November 1997 - August 2000
SCB Computer Technology 1998 - 1999
FedEx June 1997 - November 1997
Skills
Identity Management, SailPoint IIQ, MongoDB, Node.js, REST, Java, Web Services, Databases, Business Analysis, Spring, SOA, Hibernate, HTML, SDLC, JSF, Unix, DB2, Eclipse, Analysis, J2EE, SQL, XML, Linux, JSP, Software Development, Weblogic, Agile, Requirements Analysis, CSS, Web Development, Tomcat, Servlets, AJAX, Application Development, UML, MySQL, SQL Server, JavaScript, JAX-RS, Jersey, JavaScriptMVC, Backbone.js
Education
Jackson State University 1992 — 1995
BS, Computer Science
Dale Carnegie
Montessori School of Westminster Westminster June 2012 - August 2013
Communication Studies at Frostburg State University September 2013 - 2013
Cascade Lake Hampstead, MD January 2010 - January 2011
ServiceMaster June 2010 - August 2010
Skills
Close Attention to..., Effective Communicator, Excellent Time..., Customer Service, Problem Solving, Hardworking, Comfortable Working in...
Education
Frostburg State University 2009 — 2013
Bachelor of Science (B.S.), Communication Studies
Frostburg State University 2009 — 2013
Bachelor's degree, Communication Studies
Winters Mill High School 2005 — 2009
High School Diploma, Education
ServiceMaster February 2014 - Present
ServiceMaster April 2011 - February 2014
Mediation Office of Marcus A. McDaniel February 2009 - April 2011
Ogletree, Deakins, Nash, Smoak & Stewart, PC March 2007 - February 2009
Latham & Watkins September 1990 - March 2007
Skills
Civil Litigation, Litigation, Corporate Law, Legal Writing, Intellectual Property, Class Actions, Human Resources, Employment Law, Alternative Dispute..., Legal Advice, Policy, Mediation, Legal Assistance, Arbitration, Litigation Management
Education
Harvard Law School
JD, Law
Wheaton College
BA, Political Science
ServiceMaster April 2013 - Present
Wendys International January 2013 - April 2013
Kohl's Department Stores September 2012 - November 2012
City of Wyoming September 2012 - November 2012
Burger King Corporation September 2011 - November 2012
Tony's Auto Tech May 2010 - August 2010
Skills
Customer Service, Cashiering, Food Service, Cash Register, Food Preparation, Restaurants, Cash Handling Experience, Restaurant Management, Cooking, Food, Time Management, ServSafe, Phone Etiquette, Food Safety, Data Entry, Food & Beverage, PowerPoint, Microsoft Office, Microsoft Word, Telephone Skills
Education
Jackson Community College 2013 — 2015
Criminal Justice
Grand Valley State University 2010 — 2012
Criminal Justice, Sophomore
Houghton College December 2014 - Present
Colter Media 2009 - Present
ServiceMaster April 2013 - January 2014
State of Arkansas February 2010 - March 2013
LifeWay Christian Resources April 2004 - September 2008
FamilyLife March 1996 - March 2004
Xerox November 1980 - February 1996
Essex Corporation February 1982 - October 1982
Skills
Program Management, Leadership Development, Staff Development, Training, Strategy, Strategic Planning, Fundraising, Nonprofits, Process Improvement, Change Management, Writing, Public Relations, Management, Organizational..., Leadership, Project Management, Recruiting, Project Planning, Mentoring, Instructional Design, Conflict Resolution, Performance Management, Management Consulting, Needs Analysis, Employee Relations, Training & Development, Communication Skills, Motivational Speaking, Team Motivation, Team Building, Start-ups, Organizational..., Public Speaking, Community Outreach, Communication
Education
Houghton College 1976 — 1980
B.S., Psychology, Bible
Rochester Institute of Technology
Psychology and Statistics
ARAMARK Healthcare 2007 - 2011
ARAMARK Healthcare 2002 - 2007
ServiceMaster 2001 - 2002
ServiceMaster 1999 - 2001
ServiceMaster 1998 - 1999
ServiceMaster 1997 - 1998
Texas Health Resources 1993 - 1997
Skills
Project Management, Vendor Management, Technical Support, ITIL, SDLC, Process Improvement, Software Documentation, Management, Leadership, Healthcare, Budgets, Change Management, Training, Healthcare Information..., IT Management, Windows, Quality Assurance, Program Management, Testing
Education
Clark Fuss's PMP Exam Prep Class
Clark Fuss's PMP Exam Prep Class
Keller Graduate School of Management of DeVry University
Master of Project Management
Immaculata University
Bachelor of Science (BS)
Crothall Healthcare November 2011 - Present
Crothall - Compass Group 2011 - Present
Heritage Baptist Church 1995 - Present
Aramark 2004 - 2008
Self-Employed; Counsulting January 2000 - November 2004
Sears Product Services October 2000 - March 2003
ServiceMaster 1978 - 1988
Skills
Employee Training, Leadership, Management, Project Planning, Management Consulting, Customer Satisfaction, Customer Service, Logistics, Research, Teaching, Workforce Planning, Operations Management, Team Building, Budgets, Process Improvement, Strategic Planning, Inventory Management, Employee Relations, Process Scheduler, Project Management, Microsoft Office, Microsoft Excel, Training, Community Outreach, Recruiting, Leadership Development, Coaching, Healthcare Management, Healthcare, Hospitals, Contract Negotiation, Team Leadership, Hiring, Performance Management, Organizational..., Public Speaking, Forecasting, Policy, Change Management, Human Resources
Education
Governors State University 1997 — 1999
MBA, Business / Management
ServiceMaster July 2015 - Present
FedEx Express November 1994 - July 2015
FedEx Express November 1994 - February 2006
Magnalan January 1994 - November 1994
OLIVENCA, C.A. January 1992 - December 1993
Skills
Microsoft Office, Network Administration, PowerPoint, Negotiation, Customer Service, Teamwork, Microsoft Word, Microsoft Excel, Windows, Telecommunications, Outlook, Team Leadership, Leadership, Management, Project Planning, Servers, Logistics, Operations Management, Network Design, Networking, Process Improvement, Troubleshooting
Education
IESA 1991 — 1991
Gerencia para Ingenieros - Management for Engineers, Business Administration and Management, General, Certificate
Universidad Simón Bolívar 1978 — 1986
Bachelors degree Electronics Engineer, Digital Electronics, Bachelors degree (5 year college)
Liceo Luis Razetti 1976 — 1977
High School, Science
ServiceMaster April 2014 - February 2015
ServiceMaster January 2013 - March 2014
Frank M. Renfrow January 2005 - December 2010
Canada Life January 1996 - December 2004
Skills
Project Management, Customer Service, Team Building, Program Management, Strategic Planning, Leadership, Change Management, Management, Microsoft Office, Account Management, Sales, Visio, Operations Management, Microsoft Excel, Coaching
Education
University of Phoenix 2015 — 2016
Master's Degree, Information Technology
Georgia Southern University 1987 — 1991
BBA, MIS
Peachtree Pest Control Co Inc August 2015 - Present
ServiceMaster November 2011 - December 2014
Exel April 2007 - November 2010
Schneider National April 2000 - March 2007
CNN January 1996 - March 2000
Skills
Logistics, Supply Chain Management, Operations Management, Negotiation, Logistics Management, Supply Chain, Management, Procurement, Inventory Management, Process Improvement, Project Planning, Project Management, Contract Negotiation, Leadership, Transportation, Change Management, Forecasting, Continuous Improvement, Supply Chain..., Strategic Sourcing, Warehouse Management, Supply Management, Analysis, Contract Management, Strategic Planning, Sourcing, Customer Service, Shipping, Manufacturing, Warehousing, Microsoft Excel, 3PL
Education
Harvard University
The University of Memphis
Bachelor's degree, Business Administration, Management and Operations
ServiceMaster by Case June 2000 - Present
ServiceMaster June 2000 - Present
Carpentry by Case April 2010 - January 2014
Darin Spencer - Contractor 2000 - 2003
Skills
Employee Training, Team Leadership, Carpet Cleaning, Conflict Resolution, Estimating, Equipment Maintenance, hvac cleaning, Fire Restoration, Water Damage Restoration, Process Scheduler, Construction
Education
Franklin University 2007 — 2009
Bachelor's degree, Business Management
James A Rhodes State College 2003 — 2007
Associate's degree, Business
ServiceMaster 2013 - Present
ServiceMaster 2010 - 2012
Praxair 2008 - 2010
Owens Corning 2006 - 2008
Rolls-Royce 2004 - 2006
Electronic Data Systems (EDS) 2000 - 2004
Skills
Strategic Sourcing, Cost Reduction, Procurement, Supplier Management, Contract Negotiations, Contract Management, Contract Negotiation, Process Improvement, Vendor Relations, Sourcing, Purchasing, Negotiation, Change Management, Vendor Management, Team Building, Global Sourcing, Problem Solving, Outsourcing, Customer Relations, Financial Analysis, Continuous Improvement, Cross-functional Team..., Mentoring, Customer Service, Category Management, Excel, Business Strategy, Coaching, Compliance, Supply Chain Management, Supply Chain, Business Process..., Cost Savings, E-procurement, Spend Analysis, Team Leadership, Sourcing & Procurement, Strategic Planning, eSourcing, RFP, Cost Analysis, Supplier Evaluation, BPO, Vendor, SLA, Supply Management, Sla, Forecasting, Management, Inventory Management
Education
Indiana University Kokomo 2000 — 2004
BS, Information Systems
Purdue University 1998 — 2000
AS, Computer Technology
EastWest Marketing Management July 2001 - Present
Chelex, Inc June 1988 - Present
ServiceMaster June 1998 - January 2002
Moody Magazine 1985 - 1988
Skills
Direct Mail, Marketing Communications, Marketing, Email Marketing, Marketing Management, Strategy, Database Marketing, Data Mining, Marketing Strategy, Brand Management, Integrated Marketing, CRM, Media Buying, Media Relations, Advertising, Direct Marketing, Sales
Education
Indiana University Bloomington 1972 — 1976
School of Business
DeKalb High School
IBM October 2009 - Present
SPSS, an IBM Company September 2001 - Present
ServiceMaster 2001 - 2001
Spyglass 1996 - 1998
SPSS Inc 1990 - 1996
Skills
Regression Testing, Software Quality..., Quality Assurance, Test Planning
Education
Illinois State University
M.S., Quantitative Psychology
Illinois State University
B.S., Psychology & Mathematics
Oracle July 2014 - Present
ServiceMaster September 2012 - April 2014
IBM March 2010 - September 2012
IBM June 2001 - March 2010
Siebel Systems 2000 - 2001
AppLogix October 1998 - January 2000
Bank of America/Consumer Finance June 1996 - October 1998
The Associates June 1995 - June 1996
Lomas Realty June 1987 - June 1995
Skills
Solution Architecture, DB2, Siebel, Websphere, SOA, AIX, EAI, Requirements Analysis, Sametime, WebSphere Application...
Education
Hardin-Simmons University 1980 — 1984
Bachelor of Business Administration (BBA), Finance and Financial Management Services
March of Dimes January 2015 - Present
ServiceMaster November 2009 - December 2011
Bank of America 2000 - 2009
GE Capital 1996 - 2001
Skills
Six Sigma, Process Improvement, Business Process..., Change Management, Call Center, Customer Experience, Operations Management, Operational Excellence, Cross-functional Team..., Performance Management, Vendor Management, Team Building, Strategic Planning, Leadership, Business Analysis, Call Centers, Project Management, Business Process, Management
Education
Georgia State University 1988 — 1991
Bachelor's degree, Accounting
Tire Centers March 2006 - Present
Manpower 2004 - 2006
ServiceMaster 1997 - 2002
Skills
Employee Relations, Human Resources, Process Improvement, Customer Satisfaction, Management, Sales Management, Logistics, Training, Onboarding, Recruiting, Performance Management, Sourcing, Workforce Planning, Deferred Compensation, Budgets, Leadership Development, Talent Management, Sales, Talent Acquisition, Operations Management, Organizational..., Interviews, Customer Service, Coaching, New Business Development, Profit, Retail, Labor Relations, Cross-functional Team..., Negotiation, Personnel Management, Employee Benefits, Customer Retention, Succession Planning, Team Building, Hiring, Benefits Administration, Employee Training, Applicant Tracking..., Employee Engagement, Leadership, Change Management, Conflict Resolution, HR Policies, Union Avoidance, Employment Law, New Hire Orientations, Technical Recruiting, FMLA
Education
Hartwick College 1992 — 1996
Bachelor of Arts (B.A.), Business Management
Covenant Dove, LLC December 2014 - Present
Genesis Incorporated January 2005 - Present
ServiceMaster April 2013 - December 2013
FedEx Services June 2007 - February 2010
ServiceMaster - Contract December 2006 - April 2007
Apogen Technologies/ U.S. NAVY May 2006 - December 2006
HCA Healthcare, INC January 2005 - May 2006
Team Health September 2004 - November 2005
SBC Services, Inc May 2000 - January 2004
Commercial Financial Services January 1997 - November 1999
Skills
Program Management, Business Analysis, PMO, Consulting, PMP, Project Management, SDLC, MS Project, Software Project..., Process Improvement, Resource Management, Strategic Planning, Change Management, Contract Negotiation, Business Process..., Project Planning, Analysis, Business Process, PeopleSoft, Team Leadership, ERP, Cross-functional Team..., Team Building, Requirements Analysis, Leadership, Training, Management, ITIL, Microsoft Project
Education
Golden Gate University 2001 — 2003
M.S, Telecommunications Mgmt
Oral Roberts University 1997 — 1999
M.A., Corporate Counseling
Western Illinois University 1989 — 1993
B.A, Political Science /Mgmt
Smith & Nephew September 2011 - Present
ServiceMaster August 2007 - September 2011
Fifth Third Bank 2004 - 2006
Fifth Third Bank February 2002 - March 2004
National City Bank 1997 - 2000
Cleveland Clinic Foundation 1996 - 1997
Eli Lilly and Company 1990 - 1993
Skills
Project Planning, Program Management, Process Improvement, Business Intelligence, Databases, Enterprise Software, Enterprise Architecture, Product Development, Risk Management, Strategy, ITIL, Management, Strategic Sourcing, Vendor Management, IT Management, Outsourcing, Contract Negotiation, Business Analysis, Oracle, ERP, Operations Management, Six Sigma, Change Management, Project Portfolio..., Data Warehousing, Team Building, Project Management, Customer Service, SAP, Visio, Business Process..., IT Strategy, Cross-functional Team..., Team Leadership
Education
Indiana University School of Law—Bloomington 1993 — 1996
JD, Law
Spelman College 1986 — 1990
BS, Computer Science
Eastern Illinois Foodbank February 2015 - Present
Crisis Nursery August 2011 - February 2015
Crisis Nursery February 2010 - August 2011
Elmhurst College January 2009 - March 2010
ServiceMaster June 2007 - January 2009
Illinois State University May 2005 - May 2007
Skills
Event Planning, Public Relations, Editing, Corporate Communications, Adobe Creative Suite, Graphic Design, Fundraising, Social Media, Event Management, Public Speaking, Non-profits, Marketing Communications, Press Releases, Marketing, Microsoft Office, Volunteer Management, Media Relations, Social Networking, Community Outreach, Nonprofits
Education
Illinois State University 2005 — 2007
Masters Degree, Sport Management
Illinois State University 2001 — 2005
Bachelor of Science, Public Relations, Business Administration
DEFENDERS (ADT Home Security) 2013 - 2015
Terminix & Trugreen 2006 - 2013
ServiceMaster 2002 - 2006
Ameritech (AT&T) 1996 - 2002
Kraft Foods 1991 - 1996
Education
The University of Chicago - Booth School of Business 1989 — 1991
M.B.A., Policy Studies & Marketing
Indiana University - Kelley School of Business 1980 — 1983
B.S., Marketing
Bioventus November 2014 - Present
ServiceMaster May 2009 - October 2014
Warner Chilcott April 2001 - April 2009
Unilever 1999 - 2001
General Electric 1998 - 1999
Tenneco 1995 - 1998
Kraft Foods Group 1992 - 1995
BASF 1988 - 1992
Skills
Change Management, Organizational..., Employee Relations, Leadership Development, Compliance Management, EEO compliance, Performance Management, Talent Management, Talent Acquisition, Talent Development, Safety Management, Labor Relations, Succession Planning, Coaching, Employee Benefits, Safety Management..., Employee Engagement, Leadership, Personnel Management, Organizational Design, Organizational..., Benefits Administration, Training, Deferred Compensation
Education
Penn State University 1983 — 1985
MPA, Public Administration
Penn State University 1981 — 1983
BA, Political Science and Government
Grove City College 1979 — 1981
TruGreen/ServiceMaster February 2010 - Present
ServiceMaster April 2005 - March 2010
Morgan Stanley 2000 - 2004
IDG Books/Simon and Schuster 1999 - 2000
Graybill & English Literary Agency 1998 - 1999
Skills
Communication Training, Interactive Marketing, Social Media, Strategic Communications, Public Speaking, Social Networking, Non-profits, Internal Communications, Crisis Communications, Investor Relations, Event Planning, Corporate Communications, Digital Marketing, Marketing Strategy, Speech Writing, Crisis Management, Media Relations, Public Relations, Research, Strategic Planning
Education
Georgetown University 1995 — 1999
Bachelor of Arts (B.A.), Theology
Hutchison 1985 — 1995
Sedgwick CMS December 2009 - Present
ServiceMaster September 2009 - December 2010
Harrah's Entertainment 2004 - 2009
Education
Grambling State University 1993 — 1997
Computer Information Systems
The Rehabilitation Institute of St. Louis May 2008 - December 2010
St. Mary's Health Center October 2004 - April 2007
Gateway Regional Medical Center February 2002 - October 2004
HDS Services January 1998 - February 2002
ServiceMaster September 1988 - December 1997
Skills
Management
Education
Fontbonne University 1986 — 1988
MBA, Business
Fontbonne University
BA, Dietetics
ITT Technical Institute 2011 - Present
ServiceMaster Co. January 2011 - March 2011
ITT Educational Services, Inc. 2009 - 2011
ServiceMaster April 2005 - July 2009
RCN June 2000 - April 2005
Net-tel Inc. February 1999 - June 2000
Cable & Wireless 1995 - 1999
Cable & Wireless 1994 - 1995
Cable & Wireless 1990 - 1994
Skills
Vendor Management, Telecommunications, Management, Project Management, Disaster Recovery, Wireless, Security, Change Management, Windows Server, Strategic Planning, Software Documentation, Call Centers, System Administration, Process Improvement, Networking, Team Building, Active Directory
Education
University of Maryland College Park 2001 — 2004
MS/MBA, Management Information Systems; Business Administration
Howard University
BA, Computer Graphics/Business
HALO Branded Solutions November 2003 - Present
Membership Data Update "side project" March 2015 - May 2015
Ad Astra Games May 2013 - February 2015
Pro-bono work while still at HALO Branded Solutions November 2012 - February 2015
ServiceMaster May 2000 - September 2003
Hub Group January 2000 - April 2000
Trase Miller December 1998 - January 2000
Various October 1985 - December 1998
Skills
Java, J2EE Web Services, SQL, JavaScript, HTML5, Servlets, E-commerce, JSP, Spring, Hibernate, Struts, HTML, CSS, jQuery, AJAX, JSON, Apache, Tomcat, Spring Security, Microsoft SQL Server, MySQL, Node.js, MongoDB, Scaled Vector Graphics..., Apache CXF, JAX-WS, JAXB, XML
Education
Illinois Institute of Technology
Bachelor of Science, Mechanical Engineering
TruGreen January 2014 - Present
ServiceMaster July 2006 - December 2013
Build-A-Bear Workshop January 2005 - July 2006
PricewaterhouseCoopers June 2000 - November 2004
Education
Freed-Hardeman University 1996 — 2000
BBA, Accounting
American Residential Services October 2010 - Present
ServiceMaster 2001 - 2010
Education
Iowa State University 1977 — 1981
Business, Accounting
Morrison Healthcare August 1999 - Present
Compass Group North America 1999 - 2012
Aurora Health Care 1998 - 1999
Vencor 1998 - 1998
ServiceMaster 1996 - 1998
Skills
Nutrition, Wellness, Healthcare, Hospitals, Nutrition Education, Medical Nutrition..., Dietetics, Food, Clinical Nutrition, Food Service, Food Safety, Cooking, Menu Development, Culinary Skills, Nutritional Counseling, Catering, Customer Service, Microsoft Office, Weight Loss Coaching, Weight Management, Nutritional Analysis, Critical Care Nutrition...
Education
Georgia State University 1985 — 1987
MS, Nutrition Management
University of Tennessee-Knoxville 1980 — 1984
BS, Nutrition & Dietetics
ServiceMaster January 2013 - April 2015
Unilever November 2010 - December 2012
Merck November 2009 - November 2010
Pfizer May 2006 - September 2009
TD Ameritrade November 2004 - May 2006
AT&T April 1999 - November 2004
New York Metro Area Law Firms and Investigative Agencies 1991 - 1999
Skills
Vendor Management, RFP, Negotiation, Governance, Strategic Sourcing, Global Sourcing, Ariba, Procurement, Cross-functional Team..., E-procurement, Supply Chain, Supply Chain Management, Contract Negotiation, Purchasing, Contract Management, BPO, PowerPoint, Data Center, Supplier Evaluation, Supplier Negotiation, International Project..., Professional Services, software, Global Management, IT Outsourcing, Strategic Negotiations, SAP, Indirect Purchasing, indirect spend, Savings, Oracle Applications, Microsoft Office, Supplier Quality..., Supplier Rationalization, Supplier Sourcing, Offshoring, Sourcing, Project Management, Strategy, Management, Outsourcing, Process Improvement, Change Management, Supply Management, Leadership, Business Process..., Strategic Planning, Program Management, Team Building, Analysis
Education
Touro College Jacob D. Fuchsberg Law Center 1988 — 1991
JD
Seton Hall University 1984 — 1987
BA
Gettysburg College 1983 — 1985
BA
West Morris Mendham HS 1980 — 1983
HS
West Morris Central HS 1979 — 1980
HS
ServiceMaster August 2014 - Present
Celerit April 2013 - June 2014
Briarcrest Christian School January 2012 - April 2013
FedEx Services October 2011 - January 2012
Briarcrest Christian School December 2006 - October 2011
Smith & Nephew May 2006 - January 2007
ABC Financial Services September 2004 - December 2006
ProDentec May 2002 - October 2004
Arkansas Department of Corrections July 2001 - May 2002
The GEO Group, Inc. June 2000 - July 2001
Skills
Unified Communications, ITIL, Budgeting, Process Engineering, Messaging, VoIP, IT Service Management, Data Center, Active Directory, Servers, Cisco, SAN, Wireless, VPN, Firewalls, VMware, Windows Server 2003, Troubleshooting, Windows, DNS, Windows Server, XP, SharePoint, Virtualization, Operating Systems, Network Security, Security, System Administration, Windows Server 2008, SQL Server, SQL, HP, WAN, Vendor Management, Cloud Computing, Vendor Relations, Microsoft Office, Switches, Change Management, Problem Solving, VMware ESX, Network Administration, IT Management, Process Improvement, Deployment, Computer Hardware, Customer Relations, Windows 7, IIS, Cisco Technologies
Education
Fort Hays State University 2012 — 2014
B.S., Organizational Leadership
University of Atlanta 2000 — 2002
B.S., Management Information Systems
DynaSis Integrated Systems March 1997 - Present
Integrated Network Services, Inc. October 1995 - November 1997
ServiceMaster March 1986 - October 1995
Skills
Managed Services, Citrix, VMware, Disaster Recovery, Security, Information Technology, Operating Systems, IT Strategy, EMC Storage, Cloud Computing, Windows, Enterprise Software, Network Design, Troubleshooting, Software Installation, Citrix Metaframe, Project Management, Professional Services, Technical Support, Data Center, Help Desk Support, VPN, Active Directory, Account Management, Integration, IT Operations, Servers, Virtualization, VoIP, Solution Selling, XP, Switches, Sales Engineering, Computer Hardware, Windows Server, Networking, Infrastructure, Network Administration, Sonicwall, Microsoft Exchange, IT Service Management, Strategic Planning, Windows 7, Vendor Management, TCP/IP, CISSP, VDI, System Administration, Firewalls, IT Management
Education
Georgia State University 1978 — 1981
Business Management
Tennessee Technological University 1977 — 1978
Engineering
PPD October 2014 - Present
PPD July 2013 - October 2014
ServiceMaster June 2010 - July 2013
Magellan Health Services June 2007 - June 2008
US Airways October 2006 - June 2007
US Airways September 2005 - September 2006
Skills
Microsoft Excel, Microsoft Access, Strategic Planning, Financial Analysis, Financial Modeling, Forecasting, Market Analysis, Competitive Analysis, Inventory Management, VBA, Analytics, Leadership, Analysis, Marketing, Finance, Access, Management, Cross-functional Team...
Education
Indiana University - Kelley School of Business 2008 — 2010
MBA, Major - Marketing, Minor - Decision Support Modeling
Indiana University - Kelley School of Business 2001 — 2005
BS, Finance
ServiceMaster April 2012 - Present
Waters Corporation December 2006 - March 2012
Stratus Technology 2006 - 2006
Brooks Automation 2001 - 2005
PRI Automation 1995 - 2001
Fleet Bank 1992 - 1995
CR Bard 1988 - 1991
Skills
Deferred Compensation, Talent Management, Process Improvement, Human Resources, Performance Management, Program Management, HRIS, Team Building, Project Management, Personnel Management, Strategic Planning, Cross-functional Team..., Employee Relations, Employee Benefits, Management, Change Management
Education
Franklin Pierce College
Bachelor of Science (BS), Business Administration and Management, General
World at Work
Centene Corporation February 2014 - Present
ServiceMaster March 2010 - May 2013
The Coca-Cola Company December 1997 - February 2010
VCG September 1996 - November 1997
Sterling Software July 1990 - August 1996
Ernst & Young February 1983 - June 1990
Skills
Software Project..., Software Development, Enterprise Software, Requirements Analysis, Software Selection, Six Sigma, Management Consulting, Project Management, JD Edwards, IT Management, MS Project, Business Intelligence, SDLC, IT Project Leadership, Databases, Strategy, Outsourcing, Project Planning, Management, Testing
Education
Florida State University - College of Business 1981 — 1983
BS, Management Information Systems
Ecolab December 2011 - Present
Nalco July 2011 - Present
Danaher October 2007 - July 2011
ServiceMaster May 2006 - September 2007
Culligan International May 1998 - May 2006
Jernberg Industries April 1997 - April 1998
Hygieneering Inc. April 1996 - April 1997
Caterpillar Inc. June 1995 - April 1996
Skills
Ergonomics, Lean Manufacturing, Risk Management, Safety Management, Fire Safety, Industrial Safety, Environmental Compliance, Safety, KPI, Performance Metrics, Industrial Hygiene, Workers Compensation, Training & Development, Root Cause Analysis, ISO, Auditing, Gap Analysis, Kaizen, Hazardous Materials, Hazardous Waste..., Hazard Analysis, Risk Assessment, Safety Management..., EHS Management Systems, Process Improvement, Key Performance..., Six Sigma, Occupational Health, Behavior Based Safety, EHS, Employee Training, Accident Investigation, Manufacturing, Safety Training, HAZWOPER, EPA, Hazard Recognition, Safety Auditing, Workplace Safety, Iso 9000, ISO 14001, Incident Investigation, Environmental..., Environmental Awareness, Hazardous Materials..., Fall Protection, Chemical Safety, Process Safety, RCRA
Education
Northern Illinois University 1997 — 2000
Masters of Science, Industrial Management, Safety
Illinois State University 1989 — 1995
Bachelor of Science, Industrial Hygiene, Safety, Environmental
Albert's Diamond Jewelers 2006 - 2008
STULLER August 2002 - April 2005
Lester Lampert 2004 - 2005
Ultra Diamonds 2001 - 2002
Zales 1999 - 2001
ServiceMaster 1990 - 2000
Service Merchandise 1995 - 1999
Skills
Purchasing, Retail, Inventory Management, Inventory Control, Production, Budgeting, Fine Jewelry, Merchandising, Vendor Relations, Retail Management, Profit, Product Development, Promotions, Sourcing, Manufacturing, Trade Shows, Jewelry, Customer Service, Fashion, Team Building, Negotiation, Public Relations, Customer Relations, Planning, Brand Development, E-commerce, Strategic Planning, Logistics, Jewelry Design, Wholesale, Diamonds, Event Planning, Marketing Strategy, New Business Development, Event Management, Team Leadership, Problem Solving, Operations Management, Sales Management, Visual Merchandising, Buying, Budgets, Watches, Luxury, Leadership, Marketing, Pricing, Store Management, Gold, Social Media Marketing
Education
Gemological Institute of America
AJP / D.G. / Pearl Grading, Diamond Grading and Color Gem I.D.
Diamond Council of America 2006 — 2007
Diamond Certification
Rockhurst University 2007 — 2010
Safety Certification, OSHA compliance and recordkeeping regulations
Purdue University Calumet
Communications
Independent Technology Consultant November 2008 - Present
ServiceMaster February 2011 - May 2012
Cook Systems International February 2010 - January 2011
Independent Contractor November 2008 - February 2010
University of Memphis June 2009 - October 2009
Valocity October 2006 - October 2008
W.E.B Dubois Academy July 2004 - October 2006
Hofstra University September 2002 - September 2004
Skills
SDLC, Business Analysis, Disaster Recovery, Software Documentation, Visio, Healthcare Information..., Vendor Management, SharePoint, Software Development
Education
The University of Memphis 2005 — 2009
Ph.D. Candidate, Computer Science
Hofstra University 2003 — 2005
Master of Science, Computer Science
Hofstra University 1997 — 2002
B.S., Computer Science
Hofstra University 1997 — 2002
Computer science
Wright Medical Technology October 2014 - Present
Verso Paper March 2012 - October 2014
Verso Paper March 2010 - February 2012
ServiceMaster September 2008 - March 2010
Skills
Financial Reporting, Accounting, General Ledger, Financial Accounting, Financial Analysis, Auditing, US GAAP, Sarbanes-Oxley Act, Microsoft Excel, Forecasting, Workiva XBRL Mapping..., XBRL Detail Tagging, XBRL Project Creation, Internal Controls, Finance, Financial Statements, Variance Analysis, Microsoft Office, Account Reconciliation, Customer Service, Team Building, Analysis, Process Improvement
Education
Harding University 2012 — 2013
Masters of Business Administration, Management and Business Ethics
Harding University 2003 — 2008
BBA, Accounting
Tri County Toyota August 2000 - Present
Intellex Corp August 1996 - August 2000
ServiceMaster August 1974 - August 1996
Skills
Healthcare Information..., Strategic Planning, Customer Service, Sales Management, Customer Satisfaction, Hospitals, Inventory Management, Healthcare, Management, Team Building
Education
Villanova University 1969 — 1969
Accounting
Grove City College 1964 — 1968
B.A., Business Management
Weber State University February 2006 - Present
Health and Safety Services February 2005 - May 2006
ServiceMaster 1998 - 1999
Skills
Training, Public Speaking, Microsoft Office, Technical Writing, Adult Education, Teaching, Higher Education, Conflict Resolution, Auditing, Research, Aerial Lifts, Fall Protection, Fall Prevention, OSHA Trainer, Respirator Fit Testing, Mold Inspections, Asbestos, PowerPoint, Lock Out Tag Out, Confined Space, Ergonomics, Personal Protection, Hearing Conservation, Risk Management, Building Inspections, OSHA Record Keeping, Workers' Compensation..., Records Management, Air Sampling, Adult CPR
Education
Weber State University 2012 — 2014
Criminal Justice, Crime Scene Investigation
Utah State University 2000 — 2004
Public Health, Biology, Industrial Hygiene
Georgia Southwestern State University 1992 — 1997
Biology
ServiceMaster August 2007 - Present
ServiceMaster 2007 - 2009
Hilton Garden Inn Freeport 1998 - 2000
Skills
Carpet Cleaning, Water Damage, Customer Satisfaction, Sales Management, Team Building, Sales, New Business Development, Customer Retention, Operations Management, Customer Service, Profit
Education
Indiana University Bloomington 1971 — 1975
BS, Business Management
Piedmont Pipe Manufacturing January 2014 - Present
ARAMARK July 2011 - January 2014
ARAMARK July 2002 - July 2011
ServiceMaster July 2000 - July 2002
Skills
Customer Relations, Facilities Management, Problem Solving, Program Management, Employee Relations, Coaching, New Business Development, Organizing, Team Management, Team Building, Account Management, Microsoft Office, Customer Service, Customer Satisfaction, Troubleshooting, Process Scheduler, Contract Negotiation, Leadership, Employee Training, Operations Management, Purchasing, Contract Management, Income Statement, Team Leadership, Servant Leadership, P&L, Budgets, Training, Process Improvement, Management, Hiring, Forecasting, Project Planning, Time Management, Change Management, Sales, Strategic Planning
Education
Franklin Pierce University
ServiceMaster September 2013 - Present
Federal-Mogul 1994 - September 2013
Ernst & Young 1989 - 1994
Education
The University of Manchester 1986 — 1989
Mathematics BSc. (Hons) 1st class, Mathematics
Institute of Chartered Accountants in England and Wales
Sodexo 1997 - Present
ServiceMaster 1980 - 1997
Skills
Strategic Planning, Team Building, Food Service, Facilities Management, Operations Management, Contract Management, Budgets, Contract Negotiation, Purchasing, Customer Service, Income Statement, Forecasting, Strategy, Leadership, Customer Satisfaction, Employee Relations, P&L Management, Process Improvement, Inventory Management, Negotiation, Management, Training, Vendor Management, Change Management, Performance Management, New Business Development, Process Scheduler, Team Leadership, Sales Management, Account Management, Hiring, Coaching, Recruiting, Cross-functional Team..., Human Resources, P&L, Profit, Business Planning, Sales, Customer Retention, Sales Operations, Business Development, Executive Management, Leadership Development, Program Management, Outsourcing, Project Planning, Procurement, Business Process..., Business Strategy
Education
Grove City College 1975 — 1979
Bachelor of Arts, Business Administration
SecureTech360 March 2012 - Present
ServiceMaster August 2011 - March 2012
Education
Howard University 1986 — 1990
Bachelor of Arts (B.A.), Political Science and Government
Defense Cyber Crime Center March 2013 - Present
Lockheed Martin Aeronautics August 2010 - March 2013
U.S. Naval Academy January 2009 - August 2010
Servicemaster April 2006 - July 2010
Skills
DoD, Defense, Security, Weapons, Command, Military Operations, Army, Afghanistan, Information Assurance, Homeland Security, National Security, Military Experience, Counterintelligence, Special Operations, Security Operations, Training, Air Force, Government, Security+, Military Training, SIGINT, Operational Planning, Government Contracting, Investigation, Vulnerability Assessment, Top Secret, Personal Protection, Workplace Violence, Military Logistics, Personal Security, Reconnaissance, Analyst Notebook, Corporate Security, Logistics, Background Checks, Counterinsurgency, Combat, Active Top Secret..., Policy, Evidence Collection, Contingency Planning, SCI Clearance, Briefing, Command & Control, Security Training, Crisis Management, Active TS/SCI Clearance, Criminal Investigations, Interagency Coordination, Law Enforcement...
Education
Harford Community College 1990 — 1992
Associates, Criminal Justice/Law Enforcement Administration, 3.6
Bel Air Senior High
MultiPlan March 2007 - September 2015
Aramark November 2001 - March 2007
ServiceMaster December 1996 - November 2001
Oce USA September 1993 - December 1996
Checkers, Simon & Rosner January 1993 - September 1993
Coopers & Lybrand July 1990 - August 1992
Skills
Accounting, Sarbanes-Oxley Act, General Ledger, Internal Controls, Analysis, Financial Reporting, Account Reconciliation, Finance, Budgets, Financial Accounting, Process Improvement, Financial Analysis, Forecasting, Accounts Payable, Internal Audit, Variance Analysis, Accounts Receivable, Auditing
Education
Northern Illinois University 2000 — 2002
MBA
Illinois State University 1986 — 1990
BS, Accounting
Mouser Electronics March 2012 - Present
United Site Services January 2010 - January 2012
Waste Management May 1997 - November 2000
Pepsi General Bottlers December 1998 - August 1999
ServiceMaster August 1995 - May 1997
Budget Rent a Car November 1992 - August 1995
Skills
Accounting, Accounts Receivable, Finance, Outlook, Accounts Payable, Income Statement, Business Analysis, PeopleSoft, Microsoft Excel, Financial Reporting, Account Reconciliation, Cash Flow, Forecasting, P, Financial Statements, Journal Entries, Payroll, Fixed Assets, General Ledger
Education
Illinois Institute of Technology 1987 — 1992
B.S. Accounting, Audit, Cost, Governmental & Tax
Illinois Institute of Technology 1987 — 1992
B.S. Accounting, Accounting and Business/Management
Argonne National Laboratory February 2013 - Present
Clerity Solutions, Inc. February 2011 - January 2013
ARAMARK 2001 - 2010
ServiceMaster 1989 - 2001
ServiceMaster 1985 - 1988
Skills
Variance Analysis, Accounting, Financial Accounting, Management, Journal Entries, Strategic Planning, Financial Statements, Account Reconciliation, Auditing, Team Building, Process Improvement, Financial Reporting, Forecasting, P&L, Customer Service, General Ledger, Time Management, Leadership, GAAP
Education
Illinois State University
B.S., Accounting
ServiceMaster by Restoration Contractors January 2013 - Present
ServiceMaster 2006 - Present
Skills
Customer Service, Contract Negotiation, Leadership, Team Building, Budgets, Water Damage Restoration, Fire Restoration, Disaster Restoration, Mold Remediation, Project Planning, Strategic Planning, Management, Insurance, Operations Management
Education
Indiana State University 2003 — 2005
M.S., Criminology
Indiana State University 1999 — 2003
B.A., Criminology, Psychology
ServiceMaster June 2005 - Present
Skills
Workers Compensation, Customer Service, Risk Management, Claims Management, Contract Negotiation, Cold Calling, Process Improvement, Claim, Risk Assessment, Litigation Management, Analysis, Operations Management, Legal Liability, New Business Development, Performance Management, Commercial Insurance, Claim Investigation, Property Damage, Vendor Management, Insurance, Strategic Planning, Customer Satisfaction, Leadership Development, Coaching, Executive Management, Leadership, Human Resources, Policy, Management, General Insurance, Account Management, Casualty, Liability, Employee Benefits, Underwriting, Reinsurance, Sales Management, Training, Health Insurance, Budgets, Supervisory Skills, Contract Management, Negotiation, Occupational Health, Recruiting, Fraud, Employee Relations, Customer Retention, Team Building, Property & Casualty...
Education
Fort Lewis College 1985 — 1989
B.A, Businesss
ServiceMaster January 2002 - Present
TruGreen LawnCare 2002 - Present
Furniture Row Companies 1999 - 2002
US Navy 1995 - 1999
Skills
Cold Calling, Sales, Customer Retention, Account Management, Customer Satisfaction, New Business Development, Team Building, Direct Sales, Customer Service, Sales Process, Sales Operations, Call Centers, Selling, Income Statement, Sales Presentations, B2B, Business Development, Marketing, P&L Management, Salesforce.com
Education
Front Range Community College
Associate's degree, Marketing
Hutchinson Community College
TruGreen September 2013 - Present
ServiceMaster February 2009 - September 2013
TruGreen 2002 - 2008
Skills
Employee Relations, Performance Management, Talent Management, Coaching, Leadership Development, Succession Planning, Team Building, Customer Relations, Microsoft Office, HR Policies, Customer Service, Talent Acquisition, Conflict Resolution, Problem Solving, Compliance, Interviewing, Customer Satisfaction, Operations Management, Change Management, Employment Law, Training, Interviews, Human Resources, Employee Benefits, Recruiting, Employee Engagement, Employee Training, Onboarding, FMLA, Benefits Administration, College Recruiting, Deferred Compensation, HRIS, Labor Relations, Hiring, Personnel Management, New Hire Orientations, Workforce Planning, Customer Retention, Organizational..., Applicant Tracking..., Sourcing, Organizational..., Employee Recognition, Leadership, Behavioral Interviewing, Payroll, Cold Calling, PeopleSoft, Legal Compliance
Education
Mid America Nazarene University 2003 — 2005
MBA, Business
Mid America Nazarene University 2002 — 2003
BA, Management and Human Relations
Iowa State University 1985 — 1989
BS, Apparel Design
South University
Legal Studies
CBIZ MHM, LLC July 2015 - Present
CBIZ MHM, LLC March 2013 - Present
Memphis Research Group August 2012 - March 2013
ServiceMaster May 2012 - August 2012
Merrill Lynch June 2011 - July 2011
Shoemaker Financial June 2010 - July 2010
Skills
Financial Analysis
Education
University of Tennessee-Knoxville - College of Business Administration 2008 — 2012
Accounting and Finance
Brookfield Financial Corp. April 2011 - Present
ServiceMaster June 2006 - March 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, English, Windows, Outlook, Teaching
Education
George Brown College
Business Marketing
ServiceMaster September 2013 - June 2015
Skills
Construction Management, Construction, Contract Management, Contractors, Contract Negotiation
Education
George Brown College
Carpentry/Carpenter
Sheridan College
Emergency Medical Technology/Technician (EMT Paramedic)
Hershey Medical Center October 2013 - Present
Sodexo July 2009 - September 2013
ARAMARK December 1992 - July 2009
ServiceMaster August 1988 - December 1992
Skills
Income Statement, Team Building, Budgets, Customer Satisfaction, Environmental Awareness, Facilities Management, Food & Beverage, P&L Management, Operations Management, Purchasing, Contract Negotiation, Hiring, Process Scheduler, Profit, Inventory Management, P&L, Strategic Planning
Education
Grove City College 1984 — 1988
Bachelor of Science (BS), Engineering/Industrial Management
ServiceMaster January 2012 - Present
Education
Indian River Community College 1972 — 1974
ServiceMaster January 2013 - Present
Hillsborough County June 2003 - October 2012
Verizon Wireless November 2010 - January 2012
Skills
Sales, Graphic Design, Customer Service, Customer Retention, Therapeutic Recreation, Web Design
Education
ITT Technical Institute-Tampa 2008 — 2010
Associate of Science (A.S.), Design and Visual Communications, General
Tampa Bay Technical High School 2002 — 2006
HVAC
ServiceMaster April 1999 - Present
TruGreen 1999 - Present
Skills
Sales, Customer Retention, Customer Satisfaction, Call Centers, Cold Calling, Direct Sales, Account Management, Sales Management, Sales Operations, Sales Process, Operations Management, Customer Experience, Strategic Planning, Team Building, Customer Service, New Business Development
Education
Highline College
ServiceMaster Sales EstimatorP.W.Stephens ContractingMay 1992 - July 1999
Education
Georgia Institute of Technology 1985 — 1986
Environmental / Construction Estimating & Contracting, Environmental Hazards in the Construction Industry