Experience
Sutherland Global Services   March 2014 - Present
Mind Over Media, LLC  December 2012 - June 2014
San Diego Community News Network   December 2012 - June 2013
San Diego Community News Network   May 2012 - December 2012
MacBook Designs   April 2012 - October 2012
San Diego Community News Network   April 2012 - May 2012
Tyler Hilton   January 2006 - December 2011
North Park News   April 2010 - August 2010
Council of Philippine American Organization   April 2007 - September 2007

Skills
Copy Editing, Journalism, Microsoft Word, Social Networking, Social Media, Social Media Marketing, Facebook, Public Speaking, Sales, Marketing, Press Releases, Blogging, Public Relations, Leadership, Content Strategy, Online Marketing, Advertising

Education
San Diego State University-California State University
Bachelor of Arts (B.A.), Communication Minor: English

Experience
Sutherland Global Services   November 2006 - Present
STI Knowledge  June 2005 - November 2006

Skills
Knowledge Management, Training, Procedural Documentation, Hardware Support, Software Installation, Reports, Technical Support, Bilingual - English and..., Desktop Support, Windows 7, Windows XP Pro, Incident Management, Root Cause Analysis, Quality Assurance, Trending, Job Coaching, Windows XP, Service Desk, CRM, Software Documentation, ITIL, Help Desk Support, Process Improvement, Troubleshooting

Education
South Georgia Technical College

Experience
Stream Global Services  October 2013 - April 2014
Sutherland Global Services   May 2011 - July 2013

Skills
Fast Learner, Outgoing, Product Support, Technical Support, BPO, Service Delivery, Team Management, Sla, Performance Management, Call Center, Outsourcing, Process Management, Vendor Management, Customer Satisfaction

Education
Sofia University St. Kliment Ohridski   2006 — 2011
Slavic philology and linguistics

Ekzarh Josif Language Highschool   2002 — 2007

Experience
Paychex  April 2012 - Present
Sutherland Global Services   January 2009 - March 2012

Skills
Salesforce.com, Payroll, Sports, Self-driven, Customer Service, Selling Skills, Sports Coaching, Outside Sales, Recruiting

Education
Wellsville Senior High School   2001 — 2005
High School

Saint Bonaventure University

Experience
Prime Healthcare Services  July 2015 - Present
Prime Healthcare Services  July 2013 - August 2015
Walid A. I. Samman Co. Ltd.   January 2010 - April 2011
Al-Mira Centre for trading, Jeddah, Saudi Arabia   February 2009 - January 2010
Sutherland Global Services   2008 - 2008

Skills
Biomedical Engineering, Medical Devices, C, C++, Microsoft Office, Six Sigma, ISO 13485, Quality Auditing, Quality Assurance, Regulatory Affairs, Quality System, ISO 9000:2001, DMAIC, Lean Process Improvement, Quality Control, MDRs, Design Control, FDA, GMP, CAPA, FMEA, Risk Analysis, 21 CFR 210, Quality Management, Biomechanics, Matlab, Signal Processing, Solidworks, V&V, Biomaterials, Medical Imaging, ISO 14971, Labview, Healthcare, Management, Process Improvement, Analysis, Engineering

Education
University of California, Los Angeles   2014 — 2015
Project Management Certificate, Project Management

University of Southern California   2011 — 2013
Master of Science (MS), Bioengineering and Biomedical Engineering

Sathyabama Institute of Science and Technology   2004 — 2008
Bachelor of Technology, Biomedical Engineering

Good Shepherd Public School & Junior College   2002 — 2004

Experience
Sutherland Global Services   December 2012 - Present
Friendly Ice Cream Corporation  August 2012 - Present
Garden Grove Construction   March 2012 - November 2012
McDonalds  2011 - 2011
Eastman Kodak  May 2010 - August 2010

Skills
Customer Service, Japanese, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Restaurants, Social Media, Event Planning, Public Speaking, Hospitality, Restaurant Management, Inventory Management, Food & Beverage, Time Management, Sales, Food, Food Service, Event Management, Teamwork, Photoshop, Team Building

Education
SUNY Albany   2010 — 2012
Bachelor of Arts (BA), Documentary Production, 3.6

上智大学 / Sophia University   2006 — 2008

Experience
Convergys  March 2015 - Present
C3i Europe  July 2014 - March 2015
Sutherland Global Services   April 2012 - July 2014
NIKDIM Ltd.   October 2011 - April 2012

Skills
Quality Assurance, Customer Service, Call Centers, Process Improvement, Training, Soft Skills, Teamwork, Cross-cultural...

Education
Sofia University St. Kliment Ohridski   2007 — 2011
Bachelor's Degree, Regional development and management

Romance Languages Secondary School “Georgi Rakovski   2002 — 2007
High School, Italian Language and Literature; English

Experience
Rochester Institute of Technology  February 2010 - Present
Rochester Institute of Technology  September 2011 - Present
Rochester Institute of Technology  August 2007 - February 2010
Sutherland Global Services   August 2006 - August 2007
Sutherland Global Services   September 2005 - July 2006
Sutherland Global Services   March 2004 - August 2005
Premium Plus Sports   1999 - 2004

Skills
Higher Education, Student Affairs, Student Development, Teaching, Research, Public Speaking, Community Outreach, Event Planning, Editing, Fundraising, Statistics, Data Analysis, Microsoft Office, Leadership Development, Program Management, Management, Training, Strategy

Education
Rochester Institute of Technology   2002 — 2006
Master of Business Administration (MBA), Marketing and Organizational Change

University at Buffalo   1992 — 1996
Bachelor of Arts (B.A.), Psychology

Experience
Logical Paradigm   January 2013 - August 2013
Rishabh Software  July 2011 - August 2012
Collabera  March 2011 - July 2011
Sahara India Pariwar unit Sahara Global , Paradiso , Sahara Care House   December 2010 - April 2011
Sutherland Global Services   April 2007 - March 2008

Skills
Sourcing, SDLC, Screening, Human Resources, Recruiting, Vendor Management, Corporate Recruiting, Staff Augmentation, Internet Recruiting, Benefits Negotiation, Management, Interviews, Technical Recruiting, Talent Acquisition, Hiring

Education
BIMS   2013 — 2015
PGPLE, Marketing/Marketing Management, General

Sikkim Manipal University of Health, Medical and Technological Sciences   2013 — 2015
Master of Business Administration (MBA), Human Resources Management and Services

IIPM   2008 — 2010
PGDBA, Human Resources Development

University of Madras   2004 — 2007
Faculty of Science, Computer Science

Experience
Amazon  May 2015 - August 2015
Amazon  May 2014 - August 2014
CPA Classes   February 2013 - June 2013
Sutherland Global Services   October 2012 - February 2013
Microsoft  October 2010 - June 2012
ASUS  2011 - 2012

Skills
C#, .NET, ASP.NET, Java, C++, Programming, C, SQL, HTML, Microsoft SQL Server, Windows, Visual Studio, Web Applications, WPF, JavaScript, MySQL

Education
Rochester Institute of Technology   2013 — 2015
Master of Science (MS), Computer Science

Yadavrao Tasgaonkar Institute of Engineering & Technology   2008 — 2012
Bachelor of Engineering (BE), Computer Engineering

V.G. Vaze   2006 — 2008
H.S.C, Science

Experience
Church & Dwight, Co., Inc.   August 2014 - Present
Church & Dwight, Co., Inc.   June 2013 - July 2014
Rochester Institute of Technology  May 2012 - May 2013
Rochester Institute of Technology  November 2011 - May 2012
Unilever  June 2011 - November 2011
Ivy Ridge Apartments   July 2007 - August 2009
Sutherland Global Services   January 2006 - July 2007

Skills
Solidworks, Illustrator, PowerPoint, ArtiosCAD, Project Management, Microsoft Word, CAPE, Minitab, Word, Packaging Engineering, Microsoft Excel, Testing, Rapid Prototyping, Teamwork, CAD, R&D, Technical Writing

Education
Rochester Institute of Technology   2007 — 2013
Bachelor of Science, Packaging Science

Experience
Rachel Gracie Photography   2001 - Present
Rachel Gracie Photography   2001 - Present
Sutherland Global Services   2010 - 2011
Hahn Photographic   2005 - 2010
Greater Rochester Professional Photographers   2007 - 2008
Professional Photographers' Society of New York State, Inc   2005 - January 2006

Skills
Portrait Photography, Headshots, Photography, Photos, Fashion, Commercial Photography, Digital Photography, Portraits, Wedding Photography, Event Photography, Weddings, Lightroom, Studio Photography, Fine Art Photography, Image Manipulation, Lifestyle Photography, Photojournalism

Education
San Francisco Art Institute   1997 — 2000
Bachelor's degree, Fine Arts

Churchville-Chili

Experience
Sutherland Global Services   August 2013 - Present
Bulstroi Ltd   November 2012 - Present
C3i  November 2011 - September 2012
Private Investor, Sofia   February 2011 - October 2011
SIMTEX LTD   August 2009 - January 2011
Ministry of Environment and Water, Bulgaria  December 2008 - July 2009
Balkan Holidays   May 2005 - October 2008

Skills
Teamwork, Customer Service, Financial Markets, Financial Analysis, Project Coordination, MS Office Suite, ITIL, Fluent English, Russian, Business Planning, Adaptive, Tourism, Project Planning, Follow Up, Contract Negotiation, Cost Control, Integration, Microsoft Office

Education
Sofia University St. Kliment Ohridski   2008 — 2010
Master of Arts, International Business Relations

New Bulgarian University   2002 — 2007
Bachelor of Arts, Economics and Tourism

Experience
Sutherland Global Services   March 2014 - Present
RIT Press   February 2012 - December 2013
Bob Rock Apparel   August 2011 - October 2012
Butler Till Media  June 2012 - August 2012
Distinctive Inc  September 2011 - November 2011
Post Central  June 2011 - August 2011
Dresser-Rand  June 2008 - August 2008

Skills
SEO, Internet/New Media..., Digital Media, Online Marketing, Social Media, Marketing Strategy, Product Development, SEM, Branding & Identity, Corporate Branding, Content Management, Data Analysis, Client Acquisition, Content Development, Marketing Management, Small Business, Databases, Data Warehousing, Content Strategy, Blogging, Management Accounting, Operations Management, MS Office Suite, Copywriting, Adobe Creative Suite, Product Marketing, Online Publishing, Permissions, Social Media Marketing, Microsoft Office, Market Research

Education
Rochester Institute of Technology   2012 — 2013
Master of Business Administration (MBA), Marketing/Marketing Management

Rochester Institute of Technology   2008 — 2012
APR, Advertising and Public Relations, Marketing, Psychology

Allegany-Limestone Central   2004 — 2008
Advanced regents diploma, Computer concentration

Experience
AIG  September 2014 - Present
Sutherland Global Services   February 2014 - September 2014
Sutherland Global Services   February 2012 - February 2014
William Hill  September 2010 - February 2012

Skills
Microsoft Office, PowerPoint, Microsoft Word, Customer Service, Microsoft Excel, Teamwork, Photoshop, Public Speaking, Research, Public Relations, English, Spanish

Education
Sofia University St. Kliment Ohridski   2006 — 2010
Bachelor's Degree

Universidad de Castilla-La Mancha   2008 — 2009
Bachelor's Degree, Spanish philology, erasmus programme

Spanish language high school "Frederik Joliot-Curie”, Varna   2001 — 2006
high school

Experience
Sutherland Global Services   August 2013 - Present
Sutherland Global Services   June 2012 - August 2013
ThirtySix Software   May 2012 - August 2013
RIT chapter of PRSSA   May 2012 - May 2013
RIT Information Security Office   September 2011 - May 2013
A Door to Italy Institute   May 2011 - July 2011
Maui Aquaponics, LLC   2009 - 2011
Six Flags Great Adventure  June 2010 - August 2010

Skills
Blogging, Public Relations, Advertising, Social Media, Facebook, Leadership, Editing, Copywriting, Research, Online Marketing, Strategy, Newsletters, Promotions, Team Leadership, Web Design, Marketing, Writing Skills, Italian, Salesforce.com, Time Management, Enterprise Content..., Web Marketing, Technical Writing, Drupal, HTML + CSS, Brand Development, Courteous, Listener, Open-minded, Imaginative, Analytic Thinking, Photoshop, HTML, Proposal Writing, Social Networking, Adobe Creative Suite, Website Development, Social Media Marketing, Content Management, Advertising Campaign..., Computer Science, Copy Editing, Project Management, Marketing Communications, Public Speaking, Web Content, Writing

Education
Rochester Institute of Technology   2009 — 2013
Bachelor of Science (BS), Advertising and Public Relations, Italian Language Minor and Web Design and Development Minor, 3.87 (summa cum laude; highest honors)

Freehold High School   2005 — 2009
Computer Science Academy

Experience
Alstom Transport  April 2010 - Present
Alstom Transport  September 2008 - April 2010
Alstom Group  August 2007 - September 2008
Sutherland Global Services   March 2007 - September 2007
CAO of Erie County   March 2003 - February 2007
Rochester Institute of Technology  September 2001 - February 2003

Skills
Signalling, Embedded Software, Software Engineering, Software Development, Embedded Systems, Systems Engineering, Object Oriented Design, Engineering Management, System Design, Testing, Electrical Engineering, System Architecture, Software Design, Integration, ClearCase, Engineering, Project Planning, Rail

Education
Rochester Institute of Technology   1999 — 2005
microelectronics engineering

Experience
Mary Kay Idependent Consultant  May 2014 - Present
CaterTrax  June 2013 - Present
Heartland School Solutions (formerly LunchByte Systems)   April 2012 - June 2013
Element K (now Skillsoft)   April 2008 - January 2012
Sutherland Global Services   September 2003 - March 2008
Xerox Corporation  April 1999 - November 2002

Skills
Salesforce.com, WebEx, Microsoft Office, Training & Development, Learning Management, OTRS, Value Based Selling, Customer Service, Team Building, Coaching, Change Management, Curriculum Development, PowerPoint, Social Media, Public Speaking, SharePoint, HTML, Program Management, Employee Training, E-Learning, Training, Learning Management..., SaaS, CRM, Call Centers, Staff Development, Blended Learning, Leadership, Management, Needs Analysis, Instructor-led Training

Education
Literacy Volunteers of Rochester   2004 — 2004
Certification

Rochester Institute of Technology   2003 — 2003
Graduate studies

SUNY Cortland
Bachelor of Science

Experience
Blackboard  September 2014 - Present
Sutherland Global Services   February 2014 - Present
Cisco  February 2014 - August 2014
Office of Learning Services at SUNY Oswego   February 2012 - December 2012
Foreign Language Technology Center at R.I.T.   September 2007 - June 2009
Rochester Institute of Technology  June 2005 - September 2005

Skills
PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel, Teamwork, Time Management, Matlab, Adobe Creative Suite, HTML, Customer Service, Photoshop, CSS, Windows, Research, Teaching, Public Speaking, Editing, Data Analysis

Education
State University of New York College at Oswego   2009 — 2011
Bachelor of Arts (B.A.) German Language and Cultural Studies, German

Rochester Institute of Technology   2006 — 2009
Information Technology, International Studies, 3.8

Experience
Coca-Cola Enterprises  October 2013 - Present
Sutherland Global Services   September 2009 - October 2013
Embassy of Bulgaria in Copenhagen   January 2006 - July 2009

Skills
BPO, Call Centers, Microsoft Excel, Team Management, Outsourcing, Management, Call Center, Performance Management, Employee Relations, Team Leadership, Negotiation, Process Improvement

Education
Sofia University St. Kliment Ohridski   1998 — 2003
MA, Scandinavian studies

"Geo Milev" English Language School   1993 — 1998

Experience
Cogito Corp.  May 2015 - Present
Cogito Corp.  July 2014 - May 2015
Vivox  June 2012 - July 2014
Webster Bank  June 2011 - December 2011
Sutherland Global Services   August 2006 - February 2007

Skills
Start-ups, C++, Java, Android, Web Services, SOA, JUnit, Ant, Spring, Spring Framework, Design Patterns, C, SQL, Algorithms, Unix, Java Enterprise Edition, REST, J2EE, JPA, Hibernate, JBoss Application Server, Servlets, JDBC, Testing, Agile Methodologies, JavaScript, Software Development, Perl, OOP, AspectJ, PHP, MySQL, JMS, Real Time, Subversion, VoIP, Console Games, SaaS

Education
Rochester Institute of Technology   2010 — 2012
MS, Computer Science, 4.0

Rajesh Patkar Institute of Software Engineering   2009 — 2010
Diploma, Software Engineering

Mumbai University   2004 — 2009
Bachelor of Engineering, Information Technology

Experience
Intuit  January 2014 - Present
Rochester Institute of Technology  August 2011 - December 2013
Johnson & Johnson  September 2012 - November 2012
Sutherland Global Services   June 2012 - August 2012

Skills
Java, C++, HTML, JavaScript, SQL, MySQL, C#, Microsoft Office, XML, Linux, Windows, Eclipse, CSS, Web Services, ASP.NET, C, Software Development, Visio

Education
Rochester Institute of Technology   2011 — 2013
Master of Science (MS), Computer Science

St. Francis Institute of Technology, Mumbai   2007 — 2011
Bachelor of Engineering (B.E.), Information Technology

Experience
Expedia  February 2013 - Present
Adecco Bulgaria  October 2011 - February 2013
Sutherland Global Services   February 2009 - February 2011
Sutherland Global Services   June 2008 - February 2009
Sitel  December 2007 - April 2008

Skills
Call Center, Siebel, Active Directory, SAP CRM, Microsoft Dynamics ERP, Windows 7, Microsoft Office 2007, Six Sigma, Windows XP Pro, Command Prompt, McAfee Antivirus, Citrix, CCNA, Technical Support, Quality Assurance, BPO, Call Centers, Team Management, Customer Service, Service Delivery, Sla, Management, Customer Satisfaction, Training, SLA

Education
Cisco Networking Academy   2011 — 2012
CCNA

Sofia University St. Kliment Ohridski   2009 — 2012
PhD, Czech and Slovak Literature

Experience
Xerox  November 2013 - Present
Xerox  2013 - 2014
Medical Motor Service   June 2010 - November 2013
Sutherland Global Services   March 2009 - June 2010
Persuasive Communications   August 2009 - December 2009

Skills
Social Media, Microsoft Office, Social Media Marketing, Facebook, Customer Service, Public Relations, Leadership, Time Management, Social Networking, Outlook, Microsoft Excel, Event Planning, Microsoft Word, Account Management

Education
Saint Bonaventure University   2004 — 2008
B/A, Journalism

McQuaid Jesuit High School   2000 — 2004

Experience
private enforcement agent   January 2013 - Present
Ceres  July 2009 - October 2012
Sutherland Global Services   June 2008 - June 2009

Skills
Management, Litigation Support, Legal Research, Administration, Legal Writing, Interviews, English, Organization, Translation

Education
Sofia University St. Kliment Ohridski   2004 — 2010
Master's degree, Law

Shumen University Episkop Konstantin Preslavski   2012 — 2014
Master's degree, Economics, Economics and Business Management

Vocational School of Economics   2000 — 2004
Accountancy

Experience
Sutherland Global Services   October 2013 - Present
Human Resources RIT   March 2012 - June 2013
Center for Professional Development - RIT   September 2011 - February 2012

Skills
PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Leadership, Photoshop, Social Media, Matlab, Solidworks, Research, Customer Service, AutoCAD, Teamwork, Data Analysis, Access, Recruiting

Education
Rochester Institute of Technology   2008 — 2013
Bachelor of Applied Arts and Sciences, Interdisciplinary Studies, Professional Core Concentrations in Industrial Technology and Project Management

Greece Athena High School

Experience
Processflows UK Limited   January 2014 - Present
Hewlett-Packard  November 2011 - February 2013
Sutherland Global Services   2008 - 2011
IBM  2007 - 2008
IMRO Consultancy   January 2004 - August 2007
OBS  2004 - 2007
Nova Tv Bulgaria - MTG  2001 - 2002

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Active Directory, Team Leadership, Troubleshooting, System Administration, Technical Support, IT Service Management, Call Centers, Service Delivery

Education
33 Language School "St. Sofia"

Sofia University St. Kliment Ohridski

Experience
Sutherland Global Services   February 2008 - Present
PwC  July 2004 - February 2008

Skills
Process Improvement, Financial Analysis, Accounting, Microsoft Excel, Financial Reporting, Auditing, Forecasting, Financial Accounting, Sarbanes-Oxley Act, Internal Controls, GAAP, External Audit

Education
St. Bonaventure University   1999 — 2004
Master of Business Administration (MBA), Accounting and Finance

Experience
Global Services at TEKsystems   July 2015 - Present
Global Services at TEKsystems   July 2014 - Present
Ciber  January 2014 - June 2014
Ciber  January 2011 - December 2013
Ciber  July 2010 - December 2010
Ciber  August 2009 - June 2010
Ciber  January 2007 - July 2009
Ciber  August 1997 - December 2006
Sutherland Global Services   July 1997 - July 1998

Skills
Business Intelligence, IT Strategy, Sales Management, Professional Services, Business Analysis, New Business Development, IT Solutions, Strategy, Outsourcing, Enterprise Architecture, Program Management, Management, Integration, IT Management, ERP, Consulting, IT Service Management, Vendor Management, Leadership, Business Process..., Project Portfolio..., PMO, Business Process, Managed Services, SaaS, Enterprise Software, CRM, Solution Selling, Cloud Computing

Education
University at Buffalo   1993 — 1997
B.A.

Rollins College
Certificate, Business Management Program

Experience
Independent  January 2014 - August 2014
Sutherland Global Services   June 2011 - December 2013
University of Windsor  December 2007 - August 2010
University of Windsor  September 2008 - April 2010
Windsor Historical Society   May 2009 - August 2009

Skills
Film, Film Production, Screenwriting, Media Production, Social Media Marketing, Editing, Cinematography, Photography, Camera Operating, Lighting, Camera, Recording, Camera Operation

Education
Ryerson University   2014 — 2016
Master of Fine Arts (MFA), Documentary Production

University of Windsor   2007 — 2010
BA [Honours], Communication, Media, and Film

Experience
Valassis  November 2014 - Present
Windstream  July 2013 - August 2014
Sutherland Global Services   February 2012 - February 2013
Doodle Bugs! Children's Centers   October 2007 - February 2010

Skills
Customer Service, Customer Support, Call Centers, Sales, Office Administration, Communication, Computer Proficiency, Microsoft Word, Outlook, Creative Writing, English Literature, Troubleshooting, Data Entry, Time Management, Customer Retention, Telephone Skills, Teamwork, Critical Thinking, Leadership, Social Networking, Microsoft Excel

Education
Rochester Institute of Technology   2011 — 2013
Bachelors Science in Applied Arts and Sciences, English, Cultural Studies, and Creative Writng, GPA: 3.25

State University of New York College at Buffalo   2005 — 2010
N/A, Secondary Education and Teaching

Experience
New Day School   June 2013 - Present
Revana  February 2013 - June 2013
Jojong Elemenary School   May 2011 - February 2013
Sutherland Global Services   November 2010 - May 2011
Mokdong Elementary School   August 2009 - August 2010
CompUSA  November 2002 - March 2006
Qwest  November 1998 - January 2001
Technology Integration Group  June 1996 - August 1998
Insight  April 1994 - June 1996
Radio Shack  July 1989 - January 1993

Skills
Sales, Outbound Marketing, Inbound Marketing, Marketing, Teaching, Public Speaking, Curriculum Design, Research, Microsoft Office, Curriculum Development, Tutoring, Classroom, Educational Leadership, Higher Education, Sales Management, Inbound Lead Generation, Human Resources, Management, Account Management, Customer Service, Customer Support, Retail Sales, Retail, Retail Marketing, Retail Category...

Education
Rockhurst University   1977 — 1981
Bachelor's degree, Business Administration and Management, General, 3.12 GPA

Canton High School   1976 — 1977
High School, General, 3.75

Notre Dame International School   1974 — 1976
High School, General, 2.5

Experience
Enterprise Holdings  January 2015 - Present
Sutherland Global Services   March 2011 - July 2014
TeleTech  October 2010 - January 2011
Apollo Health Street Ltd.  April 2008 - October 2009
WSST TV 55 DT 51   September 2007 - July 2008
Cordele Dispatch   June 2006 - September 2006

Skills
Customer Service, Customer Support, Technical Support, Troubleshooting, Computer Hardware, Networking, Call Centers, Windows 7, Windows, Windows XP, Active Directory, Windows Server, Operating Systems, Software Installation, Customer Satisfaction, Hardware, Help Desk Support, Team Leadership, Training, Telecommunications, Customer Experience, VPN, Network Administration, IT Service Management, Computer Repair

Education
South Georgia Technical College   2006 — 2008
Associate's Degree, Microcomputer Specialist; Networking Specialist, 4.0

Experience
Sutherland Global Services   June 2015 - Present
Rogers and Bell   February 2014 - June 2015
Volunteer Income Tax Assistance Program  January 2013 - April 2013
Sam's Club  November 2010 - May 2012
Professional Sports Catering  March 2010 - July 2010

Skills
Accounting, Tax, Microsoft Excel, Tax Preparation, Income Tax, Tax Returns, Microsoft Office, Windows 7, Windows XP, Customer Service

Education
Rogers State University   2009 — 2013
Bachelor of Science in Business Administration, Emphasis: Accounting and Management

Experience
William E. Wood and Associates, REALTORS ®   April 2015 - Present
ECPI University  July 2013 - January 2015
Eastern Eye Associates Optometrists   September 2011 - July 2013
Sutherland Global Services   March 2011 - August 2011
Rochester Athletic Club  2011 - 2011
ROHM Services   December 2008 - August 2010
AIM Healthcare  May 2007 - September 2008
URMC Orthopaedics & Neurosurgery   May 2004 - May 2007
M.Gordon Whitbeck MD   2003 - 2005

Education
Saint Leo University   2001 — 2002
Business

Experience
VXI Global Solutions, LLC  February 2015 - Present
Alorica  July 2013 - October 2014
Sutherland Global Services   July 2003 - June 2013
Microsoft Corporation  November 1991 - November 2000

Skills
Sales, Sales Management, BPO, KPO, Outsourcing, Workforce Management, Call Center, Inbound Marketing, Offshoring, Lead Generation, Lead Management, SaaS, Telemarketing, Program Management, Product Management, Call Centers, Team Management, Sales Process, Strategic Partnerships, Call Center Development, Transition Management, Contact Centers, Pre-sales, Customer Retention, Business Development, Account Management, Solution Selling, Service Delivery, Customer Experience, Customer Satisfaction, P&L Management, Vendor Management, CRM, Sla

Education
Rocky Mountain College   1981 — 1985
Bachelor of Science (BS)

Experience
Ascent Rugged Mobile   2012 - Present
LAMP Host   August 2011 - February 2012
BakBone Software  May 2008 - October 2009
Northern Mutual Corporation   January 2005 - December 2007
Sutherland Global Services   2000 - 2002
Van Stolk Computer Services Inc   1996 - 2000

Education
Herbert Hoover High School San Diego, CA
High School Diploma, General Education

San Diego Mesa College
Sales - Business Major

Experience
Sutherland Global Services   July 2006 - Present
Xerox Capital Services  May 2002 - July 2006
Xerox Corporation  July 1996 - May 2002

Skills
Workforce Management, Outsourcing Management, Process Management, Customer Satisfaction, Customer Experience, Cross-functional Team..., Business Process, Business Analysis, Team Management, Change Management, Account Management, Business Process..., Business Strategy, Project Management, Resource Management

Education
Rochester Institute of Technology   1997 — 2000
Engineering / Business

Experience
Ryerson University, School of Information Technology Managment   January 2015 - Present
Ryerson University, The Chang School   January 2014 - Present
VeritasCNC   April 2013 - August 2015
Ryerson University  September 2010 - May 2014
Visual Defence Inc   April 2012 - April 2013
Fan Fare   May 2011 - August 2011
Sutherland Global Services   March 2010 - August 2010
Computer & Engineers   January 2008 - December 2009
Metropolitan University  January 2005 - December 2009
Computer & Engineers   January 2000 - December 2007

Skills
C++, Java, Operating Systems, PHP, MySQL, VB.NET, C#, Microsoft SQL Server, Databases, SQL, C, Requirements Analysis, Big Data, Data Mining, Android Development, ASP.NET, SQLite, CSS3, HTML 5, Testing, Oracle, Programming, Visual Basic, Software Engineering, JavaScript, .NET, Python, Database Design, Web Services, HTML, Algorithms, jQuery, LINQ, Web Development, JSON, Mobile Applications, Access, Machine Learning, XML, Eclipse, Visual Studio, Visio, Object Oriented Design, SDLC, Android, Software Development, Linux, Management, Team Leadership, Research

Education
Ryerson University
M.Sc, Computer Science

Uppsala University   2005 — 2007
M.Sc, Computer Science; Information Technology

Shah Jalal University of Science and Technology   1998 — 2004
B.Sc, Computer Science and Engineering; Computer Science and Engineering

Experience
Technetics Group  March 2014 - Present
EnPro Industries Inc.  June 2012 - March 2014
Garlock Sealing Technologies  April 2011 - June 2012
Sutherland Global Services   October 2010 - April 2011
Linger Longer Cafe   July 2007 - October 2010
Carmike Cinemas  2004 - 2010

Skills
Customer Satisfaction, ADP Payroll, Recruiting, Continuous Improvement, Sales, Project Planning, Process Improvement, Customer Service, Team Building, Microsoft Office, Employee Relations, Creative, SuccessFactors, Planning, Marketing, ADP Enterprise, SkillSoft, OpenHire, Red Carpet, Social Media, Management, Human Resources, Leadership

Education
Saint Bonaventure University   2008 — 2009
MBA, General Business

Saint Bonaventure University   2004 — 2008
BBA, Marketing and Management

Soddy Daisy High School   1999 — 2004
diploma, 2004

Experience
Sutherland Global Services   March 2014 - Present
OtterBox  April 2013 - February 2014
LifeProof  July 2012 - January 2013
Styles For Less, Inc.   April 2008 - July 2012
Proactiv Acne Solution  May 2007 - August 2008

Skills
Loss Prevention, Visual Merchandising, Store Management, Merchandising, Store Operations, Retail Sales, Retail, Window Displays, Inventory Control, Apparel, Inventory Management, Trend Analysis, Profit, Cashiering, Merchandise Planning, Trend, Specialty Retail, POS, Social Media Marketing, Social Media, Social Networking, Facebook, Twitter, Instagram, Hootsuite, Microsoft Excel, MS Excel Pivot Tables, English to French, System Administration, Office Administration, Receptionist Duties, First Impressions, Time Management, Community Organizing, Project Management, French literature, Logistic Support, Logistics, YouTube, Customer Service, Customer Experience, Teamwork, Sales Management, Customer Satisfaction, CRM, Management

Education
San Diego State University-California State University   2006 — 2011
BA & BS, French and Marketing

Experience
Paychex  September 2014 - Present
Paychex  June 2013 - Present
Regal Handyman SC   May 2013 - Present
Sutherland Global Services   February 2011 - May 2013
Gander Mountain  October 2010 - February 2011
Nothnagle Realtors  October 2009 - July 2010
weterrings and agnew   2006 - 2007

Skills
Computers, Microsoft Office, Marketing Research, Business Development, Database Design, Sales Operations, Sales Management

Education
Saint John Fisher College   2007 — 2009
Major: Business Management, Minor: Business Administration

St. Bonaventure University   2005 — 2006
Physical Education Teaching and Coaching

Monroe Community College   2004 — 2006
Associate's degree, Business Administration and Management, General

west irondequoit high school   2001 — 2004
Regents, Information Technology

Experience
Sutherland Global Services   March 2014 - October 2014
Sutherland Global Services   July 2009 - March 2014
Sutherland Global Services   April 2008 - July 2009
Sutherland Global Services   June 2006 - April 2008
Sutherland Global Services   January 2006 - June 2006
Sutherland Global Services   April 2004 - January 2006

Skills
Call Center, Training, Call Centers, Data Center, Outsourcing, Quality Assurance, BPO, Service Delivery, Contact Centers, Workforce Management, Customer Satisfaction, Transition Management, Sla, CRM, Offshoring, Team Management, SLA, Vendor Management, Management, Process Improvement, Program Management, Customer Service, Project Management, Team Leadership, Customer Experience, Leadership, Troubleshooting, Operations Management, Recruiting, Business Process..., Technical Support, Performance Management, Business Analysis

Education
Rose-Hulman Institute of Technology   1999 — 2003
BS

Experience
Sutherland Global Services   July 2014 - Present
Manpower Bulgaria   September 2011 - July 2014
Horizons/ Part of Jordan Sheppard Group   2007 - September 2010
Stein & Partner Management Consulting/ AMROP HEVER GROUP   2000 - 2006
D Commerce Bank  2003 - 2003
Metro C&C Bulgaria   2000 - 2000

Skills
Recruitment/Retention, Executive Search, Career Counseling, Search, HR Consulting, Technical Recruiting, Talent Acquisition, Talent Management, Recruiting, Organizational..., Change Management, Interviews, Team Management, Benefits Negotiation, Screening, Recruitment Advertising, Onboarding, Human Resources, Training, Coaching, Screening Resumes, Negotiation, Employee Engagement, Employee Relations, Contract Recruitment, Temporary Placement, Permanent Placement, Sourcing, Resume Writing, Business Development, Personnel Management, Job Descriptions, Career Development, Employer Branding, RPO, Assessment Center, International..., Staffing Services, HR Policies, New Business Development, Graduate Recruitment, Succession Planning, HRIS, Account Management, Workforce Planning, New Hire Orientations, Applicant Tracking..., Strategic HR, Internet Recruiting

Education
Universitet za nacionalno i svetovno stopanstvo   2006 — 2008
MA, HR Management

Sofia University St. Kliment Ohridski   1998 — 2002
Bachelor's degree, Turkish Language and Literature

Deutsches Gymnasium Burgas
Sprachdiplom Stufe 2 der KMK, German Language and Literature

Experience
Paychex  January 2014 - Present
Windstream Communications  April 2012 - January 2014
Windstream  April 2011 - September 2012
BlueTie, Inc.   November 2009 - May 2011
Sutherland Global Services   May 2008 - December 2009
Proofpoint, Inc  July 2006 - May 2008

Skills
Cloud Computing, DNS, Funk, IT Operations, Linux, Management, Operating Systems, Perl, Quality Assurance, Technical Support, Telecommunications, Troubleshooting, Unix, VMware, Virtualization

Education
Rochester Institute of Technology   2004 — 2007

Experience
Arise Virtual Solutions Inc.  October 2010 - Present
Sutherland Global Services   June 2007 - November 2010
Sutherland Global Services   January 2006 - July 2007

Skills
Program Management, Instructional Design, Project Management, Training, E-Learning, Employee Training, Strategy, Cross-functional Team..., BPO, Management, Analysis

Education
Rochester Institute of Technology   2002 — 2004
MBA

University of Mumbai   1998 — 2000
MMS, Business Administration

Experience
Guggenheim Partners  October 2014 - Present
Ernst & Young  June 2011 - September 2014
Sutherland Global Services   March 2008 - June 2009
Advantage Data  March 2007 - May 2007

Skills
Business Valuation, Research, Financial Modeling, Valuation, Financial Analysis, Mergers & Acquisitions, Equities, Bloomberg, Risk Management, Analysis, Private Equity, Due Diligence, Finance, Fixed Income, Financial Reporting, Hedge Funds

Education
University of Massachusetts Boston   2009 — 2010
MBA, Finance and Accounting

Rochester Institute of Technology   2005 — 2008
BS, Finance, Economics

Experience
Sutherland Global Services   August 2015 - Present
Interoute  March 2013 - August 2015
Adecco Bulgaria  July 2012 - March 2013
Adecco Bulgaria  May 2011 - June 2012
Komfo   August 2010 - April 2011
Manager magazine   April 2009 - April 2010
Manager magazine   November 2008 - April 2009
Cosmo Bulgaria Mobile  August 2008 - September 2008

Skills
Recruiting, Interviews, Human Resources, Sourcing, Screening, Training, IT Recruitment, HR Consulting, Onboarding, Technical Recruiting, Employee Training, Employer Branding, Executive Search, Team Management, Leadership, Networking, Assessment Center, Job Descriptions, Recruitment Tools, Employee Relations, Recruitment Advertising, Performance Management, Outlook, Teamwork, Microsoft Word, Career Development, Microsoft Excel, Employee Engagement, Passive Candidate..., Talent Scouting, Organizational..., PowerPoint, Psychology, Permanent Placement, Full-cycle Recruiting, SPSS, Business Analysis, Personnel Management, Employment Law, Succession Planning, Time Management, Graduate Recruitment, Benefits Negotiation

Education
Sofia University St. Kliment Ohridski   2010 — 2012
master, Organizational Psychology

Sofia University St. Kliment Ohridski   2006 — 2010
bachelor, Psychology

Experience
Wipro  October 2013 - Present
Sutherland Global Services   October 2009 - October 2013
Citicorp Mortgage  November 2008 - September 2009
Vantage Credit Union  March 2008 - October 2008
Aurora Loan Services  2005 - 2008
Franklin American Mortgage Company  2004 - 2005
Countrywide Home Loans  2000 - 2004
AmerUs   1994 - 1997

Skills
Mortgage Operations..., Mortgage Originations..., BPO, Vendor Management, Mortgage Lending, Employee Training, Loans, Loan Origination, Business Development, Operations Management, Program Management, Recruiting, Human Resources, Sales Support, Proposal Writing, Proposal Leadership, Proposal Support, Visio, Mortgage Underwriting, Mortgage Processing, Mortgage Banking, Customer Service, Creative Problem Solving, Business Innovation, Credit Analysis, Credit Risk, Risk Management, Loss Mitigation, Underwriting, Leadership, Sales Operations, Selling, Sales

Education
Saint Louis University   1987 — 1989
BS, FINANCE

Experience
Sutherland Global Services   October 2010 - Present
Excellus  March 2008 - October 2010
Excellus BCBS  2008 - October 2010
Integrated Employer Benefits of NY   May 2006 - July 2008
BorgWarner Morse TEC  August 1999 - May 2006

Education
UOP   2002 — 2004
MBA, FInance

Rochester Institute of Technology   1997 — 2001
BA, Business Management

Experience
Blackboard  December 2011 - Present
Xerox  November 2011 - December 2011
Sutherland Global Services   April 2010 - November 2011
Eastman Kodak  August 2007 - May 2009

Skills
SQL, XML, MySQL, Troubleshooting, Linux, CSS, Perl, PHP, Oracle, Java, HTML, Visual Basic, VBScript, E-Learning, Windows Server, Computer Hardware, Red Hat Linux, Access, Testing, Operating Systems, Unix, Software Documentation, Technical Support

Education
Rochester Institute of Technology   2005 — 2009
Bachelor of Science, Networking, Security and Systems Administration

Experience
Sutherland Global Services   May 2015 - Present
Liz Sweazy Photography   March 2013 - Present
Xerox  December 2014 - May 2015
Xerox  January 2014 - May 2015
Xerox  June 2002 - January 2014
Town of Henrietta  November 1999 - March 2007
The Gleason Works  May 2001 - November 2001
The Gleason Works  May 2000 - August 2000

Skills
Yammer, IT Service Delivery, Program Management, Business Analysis, Vendor Management, Six Sigma, ITIL, IT Service Management, SharePoint, Project Management, Outsourcing, Enterprise Software, Management, Integration, Service Delivery, Software Documentation, Team Leadership, Networking, Leadership, Strategy, Project Planning, Technical Support, Information Technology, PMP, Microsoft SQL Server, Microsoft Exchange

Education
Rochester Institute of Technology   2002 — 2007
MBA, Business Administration and Management, General

Rochester Institute of Technology   1998 — 2002
BS, Information Technology, Minor in Psychology

Experience
Dealertrack Technologies  2015 - 2015
Sutherland Global Services   2014 - 2015
APAC Customer Services  2014 - 2014
Drugstore.com/Walgreens Co.   2006 - 2008

Skills
Customer Service, Microsoft Word, Microsoft Office

Education
New Jersey Career Center   2013 — 2014
Certificate - Office Administration, Office Adminstration, N/A

Salem Community College   2005 — 2005
12 Credits, Liberal Arts and Sciences/Liberal Studies, N/A

Experience
Sutherland Global Services   October 2009 - Present
Arena51   December 2005 - February 2009
Arena51   2005 - 2009
Rochester Institute of Technology  March 2002 - November 2005

Education
Rochester Institute of Technology   2001 — 2006
BS, Information Technology

Experience
PwC Canada  October 2015 - Present
Innovapost  July 2012 - October 2015
Bell  May 2012 - July 2012
Sutherland Global Services   September 2010 - December 2010

Skills
Oracle, SQL, Microsoft Office, PL/SQL, Oracle Applications, Database Administration, HTML, PHP, Business Analysis, Data Warehousing, Database Design, Databases, MySQL, Software Development, Integration, ETL, High Availability

Education
Sheridan College   2011 — 2012
Enterprise Database Management, Oracle Database Administration

University of Windsor   2007 — 2011
B.Comm. Honours, Business Administration and Economics

Experience
Sutherland Global Services   Freelance Sports WriterSports & Leisure MagazineJanuary 2000 - Present

Skills
English, Microsoft Word, Microsoft Excel, Microsoft Office, Customer Service, Research, Creative Writing, Computer Network..., Sports Coaching, Troubleshooting

Education
Rochester Institute of Technology
Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Police Science

University of Wyoming
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Experience
Broadcom  September 2012 - Present
Sony Network Entertainment Int'l (SNEI)   June 2012 - December 2012
Broadcom  January 2012 - September 2012
Birlasoft  August 2007 - August 2009
Sutherland Global Services   April 2007 - August 2007
INDIAN RAILWAYS  May 2006 - May 2007

Skills
LTE, GSM, TCP/IP, UDP, IEEE 802.11, Matlab, Bluetooth, Python, Wireshark, WCDMA, Perforce, Git, C, C++, nesC, 802.15.4, OFDM, Agilent 8960, ZigBee, Perl Script, Powershell

Education
San Diego State University-California State University   2009 — 2012
Master of Science (MS), Electrical, Electronics and Communications Engineering

San Diego State University-California State University   2009 — 2012

Experience
Sutherland Global Services   May 2010 - Present
Apollo Health Street  2010 - Present
CIGNA Corporation  2004 - 2010
Cigna Dental  January 2001 - July 2002
Prudential/Aetna US Healthcare   1997 - 2001
Indpendent Consultant - Healthcare Compliance   January 1996 - November 1997
Aetna  January 1993 - October 1996
Aetna  February 1991 - January 1993
Aetna  November 1983 - February 1991

Skills
Managed Care, Healthcare Information..., Network Development, HIPAA, Process Improvement, Medicare, Medicaid, Healthcare Industry, Provider Relations, Healthcare, Healthcare Management, Strategic Planning, Revenue Cycle, Healthcare Consulting, Health Insurance

Education
Sacred Heart University
B.S., Business Administration

Experience
Hewlett-Packard  March 2013 - Present
Sutherland Global Services   October 2010 - March 2013
IBM  January 2008 - October 2010
Canyon Gift Co. Denali National Park, AK Denali, Alaska (United States)   May 2007 - September 2007

Skills
Troubleshooting, Technical Support, Active Directory, Service Delivery, BPO, Networking, Sla, SharePoint, Windows XP, Xerox Printers, IT Service Management, XP, ITIL, System Administration, Cisco Technologies, Access Control..., Workforce Management, CRM, SQL, Unix, PKI, Identity Management, IT Service Delivery, Novell, SLA, Incident Management, Security

Education
Salamanca University   2009 — 2010
Business Administration, Master

Sofia University St. Kliment Ohridski   2003 — 2008
Bachelor, Spanish Philology

Experience
Convergys  January 2013 - Present
Hewlett-Packard  May 2011 - January 2013
Sutherland Global Services   August 2008 - May 2011
Ajilon  May 2007 - July 2008

Skills
Technical Support, Active Directory, Windows 7, Windows XP, Microsoft Exchange, Windows, Service Delivery, Customer Service, Troubleshooting, Cloud Computing, Call Centers, HP

Education
Sofia University St. Kliment Ohridski   2002 — 2007
bachelor, Public Relations

Experience
Sutherland Global Services   February 2011 - Present

Skills
Photoshop, Teaching, Public Speaking, Budgets, Strategic Planning, Negotiation, C++, Editing, C

Education
University of Phoenix-San Diego Campus   2010 — 2013
Bachelor of Science (BS) in process, Information Technology

San Diego City College   2000 — 2004
University of Phoenix, Information Technology

Experience
Depuy Synthes Joint Reconstruction  February 2006 - Present
Depuy Synthes Mitek Sports Medicine  May 2008 - Present
Sutherland Global Services   January 2005 - February 2006
Midvale Country Club  April 2003 - December 2004
Ontario Golf Club   April 1999 - November 2003

Skills
Hospitals, Sales Operations, Cold Calling, Sales Management, Sales Process, Medical Sales, Building Relationships, Technical Presentations, Passion to Succeed, Passion for Quality, Fast Learner, Goal Oriented, Exceed Sales Goals, Sales Presentations, Product Demonstration

Education
Rochester Institute of Technology   1988 — 1992
BS, Packaging Design

Gates-Chili High School   1984 — 1988

Experience
Sutherland Global Services   October 2014 - Present
American Medical Response  2009 - 2013
Sambuca Resturant   2000 - 2009

Skills
Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, QuickBooks, Teamwork, Access, Outlook, Data Entry, Time Management, Research, Critical Thinking, Accounting, Leadership, Analysis, Sales, Customer Service

Education
University of Houston-Downtown   2009 — 2015
Bachelor's degree, Accounting and Business/Management

San Jacinto College   2005 — 2009
Associate of Arts (A.A.), Biology

Experience
Bryant&Stratton College   December 2013 - Present
Sutherland Global Services   November 2013 - Present

Education
Rochester Institute of Technology   1993 — 1995
Master of Science (M.S.), Career and Human Resources Development

RochesterWorks-Career Navigator

St John Fisher College
Bachelor of Arts (B.A.), Journalism/Political Science

Experience
Unither Pharmaceuticals  October 2013 - Present
UCB  May 2013 - October 2013
University of Rochester Medical Center  January 2011 - April 2013
Birds Eye Foods  July 2003 - July 2010
Sutherland Global Services   October 2002 - June 2003

Skills
Troubleshooting, Active Directory..., Desktop Computers, Windows 7, Windows XP Pro, Citrix, Documentation Practices, Technical Documentation, Training, IT Hardware Support, Technical Support, Integration, Hardware, Software Installation

Education
St. Bonaventure University   1998 — 2002
Bachelor of Arts (B.A.), History

Experience
Self-employed  2013 - Present
Sutherland Global Services   February 2012 - May 2013
Self-Employed  September 2007 - November 2008

Skills
Budgets, Budget Process, Operating Budgets, Capital Budgeting, Department Budgeting, Budget Monitoring, Government, Local Government, Government Contracting, Government Procurement, Human Resources, Workers Compensation, Workforce Planning, Workforce Management, Workforce Development, Grant Writing, Recruiting, Training, Teaching, Team Building, Personnel Supervision, Office Administration, Benefits Negotiation, Safety, Public Safety, Public Administration, Public Sector, Public Policy, Public Speaking, Instructor-led Training, Instruction, Instructional Manuals, Employee Handbooks, Employee Surveys, Hiring Employees, Employee Training, Drug Safety, Drug Testing, Workplace Harassment, Workplace Violence, Labor Relations, Labor Contract..., Committees, Event Planning, Event Management, Project Planning, Project Management, Microsoft Office, Risk Management, Elementary Education

Education
Saint Leo University   1998 — 2000
Bachelor of Arts (B.A.), Public Administration

St. Petersburg College   1984 — 1986
Associate of Arts (A.A.), Elementary Education and Teaching

Experience
Sutherland Global Services   2012 - Present
Nationwide Home Lending   2009 - 2011
PMI  2008 - 2009
Radian Guaranty Inc.  2005 - 2008
Ampro  2003 - 2005
Wells Fargo  1999 - 2003
Sun Trust / Crestar   1996 - 1999
countrywide  1995 - 1996
Sterling Capital   1993 - 1995
Capital Standard   1992 - 1993

Skills
FHA Underwriter-Direct..., Outlook,..., Mortgage Lending, FHA, VA Loans, Management, Credit, Loans, Investments, Call Centers, Finance, Credit Analysis

Education
Sam Houston State University   1981 — 1986
Bachelor of Business Administration (BBA)