TCIM Services
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TCIM Services Employees
Tradesy January 2015 - Present
Tailwind October 2013 - December 2014
ONEsite April 2012 - October 2013
ONEsite May 2008 - April 2012
TCIM Services March 2004 - May 2008
Skills
Objective-C, iOS development, PHP, MySQL, JavaScript, jQuery, HTML + CSS, Smarty, Mobile Applications, HTML, Website Development, HTML 5, Git, Subversion, CloudStack, Event Driven Programming, API Development, Billing Systems, Kayako, WHMCS, JSON, SaaS, PaaS, IaaS, Web Applications, Cloud Computing, User Interface Design, CSS, Front-end, E-commerce, Zend Framework, WordPress, User Experience, Web Development, XHTML, Memcached, iOS Development, Naming Conventions, HTML5
Education
University of Oklahoma - Price College of Business 2009 — 2013
MBA, Management Information Systems, Entrepreneurship
University of Oklahoma - Price College of Business 2006 — 2009
BBA, Management Information Systems, Entrepreneurship
Zision Designs January 2010 - Present
Bank of America January 2007 - January 2010
TCIM Services 2006 - 2007
Drexel University April 2006 - August 2006
Skills
Photoshop, PowerPoint, Illustrator, Dreamweaver, InDesign, Logo Design, Newsletters, Layout, QuarkXPress, Brochures, Posters, Flyers, HTML, Banners, Graphic Design, Art Direction, Adobe Acrobat, Graphics
Education
Art Institute of Philadelphia 1999 — 2001
A.A., 3D Animation and Graphic Design
Delaware State University 1993 — 1998
Bachelor's, Early Childhood Education
Staples April 2013 - Present
Staples June 2012 - April 2013
Staples April 2007 - March 2013
Walgreens September 2006 - April 2007
TCIM Services January 2006 - August 2006
Skills
Sales, Management, Inventory Management, Merchandising, Inventory Control, Loss Prevention, Customer Satisfaction, Customer Service, Store Management, Retail, Cold Calling, Sales Management, Sales Process, Salesforce.com
Education
Cameron University 2007 — 2011
In Progress, Marketing
TeleTech July 2014 - Present
TeleTech July 2011 - July 2014
TCIM Services March 2010 - June 2011
TCIM Services 2008 - 2010
TCIM Services February 2006 - February 2008
ACS 2004 - 2006
T-Mobile 2002 - 2004
StarTek 2002 - 2004
TeleTech 1999 - 2003
TeleTech 1999 - 2001
Skills
Client Services, Sales Operations, Account Management, Client Acquisition, Complex Sales, International Business, Outsourcing, Outsourcing Management, Nearshore, Leadership, Process Improvement, Strategic Planning, Customer Experience, Operations Management, Cross-functional Team..., Program Management, Financial Services, Strategy, P&L Management, CRM, Call Centers, Customer Acquisition, BPO, Management, Contact Centers, Workforce Management, Vendor Management, Business Intelligence, Contract Negotiation, Business Development
Education
Radford University - College of Business and Economics 1987 — 1992
Theoretical Topological Cosmologist and Multiverse Enthusiast January 2011 - Present
Galaxy Zoo February 2010 - Present
Cosmology, Topology, Space, Astronomy Enthusiast, Archivist and Collector January 2010 - Present
Planetarium / Museum / Website Design Assistant & Library & Book Stock Personnel and Volunteer January 2009 - Present
University of Arizona Flandrau Science Center July 2009 - January 2011
Arizona State Museum - University of Arizona March 2009 - June 2010
Friends of the Pima County Public Library February 2009 - June 2010
University of Arizona Libraries - Special Collections May 2009 - June 2009
Parker Consulting LLC August 2008 - October 2008
TCIM Services June 2008 - July 2008
Skills
Physics, Astronomy, Science, Museums, Research, Statistics, Books, Astrophysics, Educational Outreach, Nonprofits, Customer Service, HTML, Fractals, Web Design, Fortran, Public Speaking, Social Media, Teaching, Cosmology, Library Science, Tax Preparation, Call Centers, Retail Displays, Store Displays, Teleservices, Volunteering, Information Science, C++ Language, Dreamweaver, WordPress, Tax Software, Graphic Design, Computer Graphics, Online Research, Community Outreach, Data Analysis, Microsoft Office, Topology (Mathematics), Telelphone Interviewing, Computer Proficiency, Internet Experience, Non-profit Volunteer, Library Studies, Internet Research, Museum Studies, Cosmogony, Homotopy (Mathematics), Theoretical Cosmology, Archaeoastronomy, Topological Cosmology
Education
World Science U.
Internal Revenue Service 2010 — 2010
Volunteer Income Tax Assistance: Tax Training
Arizona Public Media 2009 — 2009
Volunteer Orientation
University of Arizona Flandrau Science Center 2009 — 2009
Volunteer Orientation
Goodwill's Career Training Center 2008 — 2008
Ready to Earn: Teleservices / Computer / Customer Service:Training Program
Parker Consulting LLC 2008 — 2008
Telephone Interview Training
TCIM Services 2008 — 2008
Qwest Communications Services and Products / Customer Service Training
University of Arizona 2003 — 2004
Philosophy of Physical Science Graduate Courses
University of Arizona 1998 — 2003
Philosophy, Archaeoastronomy
Pima Community College 1996 — 2000
Liberal Arts
ORS Nasco December 2013 - Present
Hope Hospice April 2012 - December 2013
Level 3 Communications January 2011 - April 2012
Tulsa Select May 2009 - February 2011
TCIM Services 2007 - 2009
wyndham vacation ownership 2005 - 2007
Skills
Change Management, Product Development, Sales, Information Technology, Account Management, Team Management, Direct Sales, Telecommunications, Sales Management, Leadership, Training, Call Centers, Customer Satisfaction, Management, B2B, CRM, Budgets, Team Building, Managed Services, Solution Selling, Marketing, Team Leadership, Sales Process, Cold Calling, Customer Retention, Selling, Salesforce.com
Education
University of Arkansas at Little Rock, William H. Bowen School of Law 2014 — 2017
Oklahoma State University 2009 — 2012
"BS", History
Tulsa Community College 2005 — 2007
assoiciate, history
Prison Entrepreneurship Program May 2015 - Present
Prison Entrepreneurship Program May 2013 - May 2015
Prison Entrepreneurship Program October 2012 - May 2013
TCIM Services January 2007 - June 2008
Skills
Volunteer Management, Fundraising, Entrepreneurship, Public Speaking, Team Building, Nonprofits, Customer Service, Grants, Grant Writing, Strategic Planning, Microsoft Word, Microsoft Excel, Event Planning, Program Development, Philanthropy, Team Leadership, Teaching, Project Management, Event Management, Public Relations, Social Media, Research, Salesforce.com, Board Development, Facebook, Twitter, CRM, salesfor, Time Management, Leadership, Microsoft Office
Education
Houston Community College 2013 — 2015
Associate of Science (A.S.), Finance, 3.85 Cumulative GPA
Eclipse Professional Services March 2013 - Present
TCIM Services October 2008 - August 2012
Skills
Sales, Recruiting
Education
North Lamar High School
Paris Junior College
C3/CustomerContactChannels, Inc. September 2011 - Present
TCIM Services September 2010 - September 2011
TCIM Services, Inc January 2000 - January 2010
TCIM Services 2003 - 2007
Skills
Customer Satisfaction, Telecommunications, Operations Management, Team Leadership, Customer Service, Account Management, Leadership, Wireless, Organizational..., Microsoft Office, Process Improvement, Inbound Marketing, Training, Management
Education
University of Phoenix 2007 — 2009
Bachelor of Science, Business Management
University of Arizona 2000 — 2007
Undergraduate Studies in Business & Spanish, Language study, writing, communications and introduction to management studies
Grantham University January 2015 - Present
Grantham University March 2014 - Present
Grantham University August 2013 - March 2014
DeVry University January 2011 - August 2013
Heald College September 2010 - January 2011
TCIM Services January 2009 - January 2010
Cintas June 2006 - August 2008
Skills
Cold Calling, Customer Satisfaction, Customer Service, Recruiting, Program Management, Customer Retention, Business Networking, Account Management, Sales, Telemarketing, New Hire Orientations, Training, Interviewing Skills, Leadership, Communicative Skills, Lifestyle Counseling, Management, Time Management, Human Resources, Student Recruiting, Conflict Resolution, Student Affairs, Employee Relations, Performance Management, Team Building, Career Counseling, Coaching, Enrollment Management, Leadership Development, Career Development, Interviews, Team Leadership, Job Search Strategies, Talent Acquisition, Admissions, Call Centers, Resume Writing, Retaining Customers, Staff Development, College Recruiting, Higher Education, Salesforce.com, Hiring, Employee Training, Campus, Adult Education, Job Fairs, Facilitators, Presentations, CampusVue
Education
Creighton University 2013 — 2016
Doctor of Education (Ed.D.), Educational Leadership and Administration, General
Keller Graduate School of Management of DeVry University 2011 — 2013
Master of Business Administration (MBA), Human Resources Management and Services
Keller Graduate School of Management of DeVry University 2011 — 2013
Graduate Certificate, Health Service Management, 3.8
Dana College. Blair 2001 — 2006
B.S.B.A, Business Management
Omaha North 1998 — 2001
Diploma
S4 communications September 2008 - Present
TCIM Services 2007 - 2008
Skills
Telecommunications, Direct Sales, Sales Management, Solution Selling, Managed Services, Channel, Call Centers, New Business Development, Account Management, Sales Operations, B2B, Leadership, Coaching, Customer Satisfaction, Outsourcing, Customer Experience, CRM, Customer Retention, Team Leadership, VoIP
Education
Rice University 1999 — 2003
BA Science, Managerial Studies
The Disney Store September 2013 - May 2014
Pita Pit August 2012 - August 2013
Subway April 2011 - August 2012
Little Dooey of Oxford, MS August 2010 - March 2011
TCIM Services May 2009 - August 2009
Skills
Customer Service, Customer Retention, Sales, Problem Management, Customer Satisfaction, Leadership, Management, Customer Experience, Coaching, Direct Sales, Food, Time Management, Data Entry, Cashiering, Inventory Management, Retail Sales, Retail, Teamwork, Social Networking, Merchandising, Outlook, Loss Prevention, Team Leadership, Training
Education
University of Mississippi 2009 — 2012
B.A., Religious Studies, Spanish, History
Western Michigan University 2008 — 2009
French Language and Literature
Self-employed March 2009 - Present
TEXAS HOME HEALTH February 2009 - June 2011
TCIM Services July 1998 - February 2009
Skills
Public Relations,...
Education
Kilgore College 2012 — 2013
Pre-Nursing Studies
LONGVIEW HIGH 1976 — 1979
Lindstrom Technology May 2013 - August 2014
Dell May 2010 - March 2013
Dell May 2008 - May 2010
Dell October 2007 - May 2008
Dell August 2006 - October 2007
TCIM Services August 2005 - June 2006
Convergys May 2005 - August 2005
Meadow Brook Acres February 2004 - February 2005
Sbarro 2000 - January 2004
Mowing Lawns 2001 - 2002
Skills
Salesforce.com, Channel Partners, Sales Operations, Cloud Computing, Dell Computers, Storage, Solution Selling, Account Management, SMB, Sales, Networking, Compellent, Dell PowerEdge Servers, Managed Services, Microsoft Licensing, VMware, Servers, Team Leadership, SAN, Dell Workstations, Dell KACE, Resellers, Works well individually, Avaya, B2B, Microsoft Excel, Microsoft Word, Sonicwall, Building Relationships, Dell PowerVault, Communication, Works well with a team, Always Punctual, Reliable, Telemarketing, Leadership, DOMS, IDD, Maintaining..., Persistency, Accessibility, Dispatching, Water Types, Water Management, Waste Management, Vendor Relationship..., Problem Solving, P2P, Cygnet, Oil & Gas
Education
Oklahoma City Community College 2004 — 2006
Norman High School 1999 — 2004
High School Diploma, 3.4 GPA throughout High School
TCIM Services 2011 - 2012
Kum & Go May 2011 - August 2011
The Home Depot May 2011 - August 2011
University of Oklahoma September 2009 - May 2011
TCIM Services May 2007 - August 2007
Kum & Go March 2006 - March 2007
McDonald's Corporation March 2005 - March 2006
Skills
10 Key, Typing, Microsoft Excel, Microsoft Word, PowerPoint, Photoshop, Databases, Data Entry, Data Analysis, Risk Management, Customer Service, IT Service Management
Education
University of Oklahoma 2009 — 2014
100-112 credits, Art History, Criticism and Conservation
Tulsa Community College 2007 — 2009
Associate of Arts (A.A.), Art History, Criticism and Conservation
The ILS Company September 2012 - January 2014
Arizona Eye Consultants November 2011 - August 2012
TCIM Services February 2006 - November 2011
TCIM Services November 2005 - February 2006
TCIM Services March 2004 - November 2005
TCIM Services December 2003 - March 2004
TCIM Services July 2003 - December 2003
Skills
Writing, Spanish, Call Center, Microsoft Office, English, Microsoft SQL Server, Enterprise Manager, Microsoft Excel, Call Centers, Training, Accounting, Financial Analysis, Accounts Receivable, Financial Accounting, Accounts Payable, Outlook, Customer Service, Teamwork, Leadership, Process Improvement
Education
University of Arizona, Eller College of Management 2009 — 2011
Bachelor of Science in Business Administration, Finance
Pima Community College 2006 — 2009
Associate of Business Administration, Business
Yelp June 2015 - Present
Campus Special (acquired by Chegg, Inc.) June 2014 - December 2014
ADP May 2014 - June 2014
Campus Special August 2013 - January 2014
Campus Special May 2013 - September 2013
Emergency Audio Response Systems September 2009 - October 2010
TCIM Services May 2008 - August 2009
Skills
Microsoft Excel, Microsoft Word, Facebook, Social Networking Sites, Data Entry, Typing, Multitasking Skills, Organization, Time Management, Networking, Direct Sales, Marketing, Advertising Sales, Cold Calling, SPSS, Account Management, B2B Marketing, Sales, Advertising, Event Planning, Social Media Marketing, Salesforce.com, Lead Generation, Social Media, Marketing Communications, Training, B2B, Market Research, Management, Online Advertising, Sales Presentations, Online Marketing, Marketing Strategy, Leadership, Teamwork, Digital Marketing, Event Management, PowerPoint, Microsoft Office, Public Speaking, Product Marketing, Fundraising, New Business Development
Education
University of Arizona, Eller College of Management 2012 — 2015
Bachelor of Science (B.S.), Marketing, 3.6
University of Arizona 2012 — 2013
Minor in Communications, Communications, 3.5
Pima Community College 2007 — 2012
Associate of Business, Business Administration and Management, General
TCIM Services March 2009 - November 2012
Cherokee Casino-Will Rogers Downs (WRD) February 2007 - February 2009
Ihotelsolutions March 2005 - March 2006
Hilton Garden Inn/Radisson Hotel October 2001 - October 2003
Lexington Hotel Suites June 2000 - June 2001
Adam's Mark Hotel June 1996 - June 2000
Skills
Customer Service, Account Management, Microsoft Office, Customer Satisfaction, Leadership, Data Analysis, Event Management, Contract Negotiation, Budgets, Marketing Strategy, Training, Strategic Planning, Marketing Analysis, Trade Shows, Direct Sales, Hospitality, Inventory Management, Team Leadership, Market Analysis, PowerPoint, Sales, Forecasting, Marketing, Sales Management, Management, Event Planning, Team Building, Public Relations, Teamwork, Microsoft Excel, Microsoft Word, Hotels, Operations Management, Social Media Marketing, Leadership Development, Outlook
Education
Rogers State University
Associate's degree, Business Administration and Management, General
The Entourage Tulsa August 2010 - Present
The Entourage Tulsa 2008 - Present
West Corporation September 2012 - December 2012
TCIM Services June 2011 - January 2012
Skills
Digital Photography, Web Design, Music Production, Studio Recording, Performing Arts, Creative Writing, Adobe Creative Suite, Pro Tools
Education
Tulsa Community College 2012 — 2014
Digital Communication and Media/Multimedia
Oklahoma State University 2010 — 2011
JPMorgan Chase May 2013 - Present
Chase Card Services July 2006 - Present
Citi May 2000 - January 2006
TCIM Services August 1994 - March 1999
Skills
Cross Functional..., Complexity Management, Strategic Initiatives, Customer-focused, Financial Results
Education
University of Delaware 1990 — 1994
Bechelor of Arts, History & Political Science
Ursuline Academy
HollyFrontier Corporation July 2015 - Present
CVR Energy, Inc. June 2013 - June 2015
John M. Campbell & Co. August 2012 - June 2013
OK-Solutions November 2011 - May 2012
Surbec Environmental LLC June 2011 - December 2011
AvPro Inc. January 2011 - May 2011
University of Oklahoma August 2009 - December 2010
TCIM Services June 2008 - August 2008
Skills
Chemical Engineering, P&ID, Process Engineering, Process Simulation, Microsoft Office, Polymath, Microsoft Excel, Gas, Microsoft Word, Petroleum, Engineering, Pro/II, Matlab, Process Flow Diagrams, Heat & Material Balances, VBA, Minitab, Microsoft PowePoint, Piping &..., Designing Heat..., Microsoft Visio, High Pressure Liquid..., Centrifugation, PowerPoint, Refining, Piping
Education
University of Oklahoma
B.S, Chemical Engineering
Norman High School
American International School - Dhaka
Kroger 2011 - 2012
TCIM Services April 2011 - May 2011
Skills
Store Operations, Phone Etiquette, Phone Skills, Data Entry, Cashiers, Customer Service, Customer Satisfaction, Customer Experience
Education
Paris Junior College 2011 — 2014
none, Radiology Technician
Paris High School 2008 — 2012
GED, Basic Skills and Developmental/Remedial Education
BigWing Interactive September 2014 - Present
Groundfire Media November 2011 - Present
OPUBCO Communications Group May 2014 - September 2014
Martial Arts Industry Association (MAIA) February 2011 - May 2014
StoneHouse Marketing Services May 2008 - November 2010
TCIM Services November 2001 - August 2008
Skills
Social Media Marketing, Marketing Strategy, Advertising, Blogging, Social Media, Email Marketing, Direct Marketing, Social Networking, Online Marketing, Facebook, Marketing Communications, Direct Mail, Digital Marketing, Brand Development, Copywriting, Trade Shows, Online Advertising, Social Media Measurement, YouTube, Marketing Management, Integrated Marketing, Marketing Research, Sales Management, Social Marketing, Viral Marketing, Direct Sales, Mobile Marketing, Digital Strategy, Social Media Monitoring, Social Media Development, Twitter, Digital Media, B2B, Branding & Identity, Product Marketing, Web Content Management, Content Strategy, Affiliate Marketing, Interactive Marketing, Sports Marketing, Print Management, Storytelling, Brand Engagement, Website Copy, Online Branding, Mailings, Promotions, Writing, Event Marketing, Marketing
Education
University of Oklahoma - Price College of Business 2003 — 2008
BBA, Marketing
Oklahoma City Community College Oklahoma 2004 — 2006
Associate, Science
Bridge Creek 1993 — 2003
High School, General Studies
Club Demonstration Services October 2013 - Present
Atlantic Parking Services September 2013 - March 2014
Bridgewell 2010 - 2011
JASPER House/ AIDS Alabama 2009 - 2010
Stephens Community Development Centre 2008 - 2009
SiTel Corporation January 2007 - February 2008
eXerVision January 2005 - January 2006
TCIM Services January 2003 - January 2004
Skills
Microsoft Windows Vista..., Leadership, Social Services, Case Managment, Mental Health, Customer Service, Sales, Healthcare, Cpr Certified, Policy, Adolescents, Microsoft Word, Team Building, Microsoft Excel, Negotiation, Strategic Planning, Public Speaking, Management, Research, PowerPoint, Social Media, Change Management, Teamwork
Education
Miles College 2007 — 2010
Bachelor of Social Work, Social Work
Santa Monica College 2004 — 2006
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Hardware Solutions Builders Co. Ltd. (HASOUB) June 2013 - April 2015
IDIS May 2012 - May 2013
Digitell Communications December 2010 - October 2011
LongView Concepts, INC June 2010 - November 2010
TCIM Services August 2009 - May 2010
Afni July 2008 - July 2009
Diamond Wireless January 2008 - June 2008
Skills
Telecommunications, Communication Skills, Direct Sales, Customer Service, Team Management, Resourceful..., Customer Satisfaction, CRM, Sales Process, Business Development, Pre-sales, Market Research, Team Building, Key Account Management, Call Centers, Customer Experience, Team Leadership, Data Center, Sales
Education
Tucson College 2009 — 2010
Diploma, Electrical Engineering Technologies/Technicians
Flowing Wells High School 2002 — 2006
Advanced Studies Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program, 3.7/4.0 GPA
Pearl Street Riot October 2008 - Present
Cody Phifer August 2003 - Present
Peppers II November 2009 - April 2011
TCIM Services January 2008 - October 2008
Michael O'Neal Band October 2007 - October 2008
Hastings Entertainment July 2005 - January 2007
Paris Junior College September 2004 - December 2004
Sears, Roebuck and Co. June 2002 - December 2002
Detroit Independent School District August 2001 - May 2002
Skills
Singing, Songwriting, Composition, Music, Performing, Guitar, Lead Guitar, Rythm Guitar, Booking Shows, Talent Management, Live Sound, Concert Production, Event Planning, Bartending, Food Service, Computers, Operating Systems, Linux, Windows, Typing, Writing, Proofreading, Microsoft Office, Graphic Design, Photoshop, Networking, HTML, Web Design, Retail, Cash Handling Experience, Retail Category..., Customer Service, Telemarketing, Stocking, POP Displays, Retail Displays, Multitasking Skills, Vintage Clothing, Ghostwriting, Guitarist, Vocalist, Music Production
Education
Detroit High School 1999 — 2003
High School Diploma
Paris Junior College
None
TCIM Services November 2006 - Present
Northstar Exchange Corporation March 2004 - November 2006
DirectServe Corporation July 1999 - March 2004
Skills
Call Center Operations, Account Management, Workforce Management, Call Center, Telecommunications, Call Centers, Leadership, Avaya, CRM, Customer Satisfaction, Customer Experience, Operations Management, Vendor Management, Sales, Outsourcing, Customer Retention, BPO, Process Improvement, Contact Centers, Inbound Marketing
Education
Oklahoma State University 1989 — 1992
Marketing
Zelle Bridal Experience, Zelle Inc. May 2011 - Present
TCIM Services June 2011 - March 2012
Skills
Corporate Events, Event Management, Weddings, Event Planning, Parties, Wedding Planning, Birthdays, Social Media, Entertainment, Public Relations, Live Events, Customer Service
Education
Ashworth College 2011 — 2011
Certified, Bridal Consulting
American InterContinental University 2006 — 2011
Bachelor's degree, Business Administration and Management, General
HOMELAND 1251 September 2001 - Present
TCIM Services July 2001 - September 2001
Skills
Customer Service, Customer Satisfaction, Network Technologies, Customer Relations, Supply and product..., Inventory Management, Telephone Support, Sales Operations, Staff Scheduling, Training Skills, Supervisory Skills, Data Entry, Cold Calling, Account Maintenance, Mac OS X
Education
Francis Tuttle Technology Center 2015 — 2016
Enterprise Support Technician, Network Technology
OCCC Oklahoma
Associates Degree, Business
Noble High School
Verizon Business August 2009 - Present
Integrated Customer Solutions October 2006 - October 2009
Verizon Business October 2000 - October 2006
TCIM Services June 1998 - October 2000
Skills
CTI, Genesys, Contact Centers, IVR, Telephony, Solution Architecture, SIP, Cloud Computing, Program Management, Pre-sales, VoIP, Professional Services, Call Centers, Telecommunications, Unified Communications, Integration, IP, Enterprise Software
Education
Computer Learning Center 1997 — 1998
Certified Systems Engineer, Computer and Networking
The University of Texas at Austin 1985 — 1989
Bachelors, Economics
Wells Fargo merchant services June 2015 - Present
Grand Canyon University August 2014 - May 2015
Televerde May 2012 - May 2014
Lia Sophia December 2011 - January 2013
AT&T Mobility January 2012 - May 2012
Chase Card Services November 2010 - January 2012
ACS September 2006 - May 2010
TCIM Services December 1995 - September 2006
Skills
Call Center, Customer Service, Customer Relations, Call Centers, Cold Calling, Human Resources, Leadership, Management, Change Management, Program Management, Sales, Coaching, Account Management, CRM, Direct Sales, Interviews, Salesforce.com, Strategic Planning, Team Building, Sales Management, Training
Education
Cameron University 1999 — 2003
BA, Business Management
Microsoft May 2012 - Present
Avaya October 2000 - April 2012
TCIM Services 1999 - 2000
AT&T 1982 - 1999
Skills
Unified Communications, Selling, Solution Selling, VoIP, SaaS, Leadership, CRM, Managed Services, Sales, Management, Telecommunications, Cloud Computing, Key Account Management, Avaya, Professional Services, Collaboration Solutions, Salesforce.com, Pre-sales, Go-to-market Strategy, IVR, Enterprise Software, Consultative Selling, Call Center, Call Centers, Channel Partners, Telephony, SIP, Direct Sales, Contact Centers, Channel Account...
Education
Eastern University
BA
Temple University
Master's
AVIS March 2014 - Present
Hewlett-Packard October 2012 - November 2013
Siwel Consulting July 2011 - September 2012
TCIM Services March 2009 - May 2010
TCIM Services July 2008 - March 2010
Riggs Abney Law Firm November 2008 - February 2009
TCIM Services September 2007 - January 2008
US Cellular April 2007 - May 2007
Alorica July 2006 - March 2007
Cendant June 2005 - December 2005
Skills
Microsoft Office, Customer Service, Microsoft Excel, PowerPoint, Project Management, microsoft system center, CMIS, Active Directory, Bomgar, RDP, Adobe, HP Service Manager, NetIQ AppManager, PowerPlant, Storms, LDAP Administration, Mainframe, Telephone Skills, Remedy Ticketing System, Microsoft Servers, Training
Education
ITT TECH 2007 — 2011
Associates, Information Technology, Computer Networking System
ITT Technical Institute-Tulsa 2007 — 2011
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
Rogers State University 2002 — 2004
Criminal Justice and Corrections, 3.0
Nathan Hale
N/A January 2008 - Present
TCIM Services January 2000 - March 2000
McDonald's Corporation July 1998 - May 1999
Skills
Windows, Desktop Support, Computer Hardware, Outlook, Microsoft Office, Typing, Computer Maintenance, Network Administration, Wireless Networking, Backup, Data Entry, Windows Server, Linux, Malware Analysis, People Skills, Customer Service, Commitment Control, Time Management, Situational Leadership, Troubleshooting, Operating Systems, Software Installation, Windows 7, XP, Problem Solving, Laptops, Hardware, Routers, Microsoft Office 2007, Antivirus, Computer Repair, Inventory Management, Databases, Customer Relations, Word, Teamwork, Technical Support, Windows XP
Education
Kaplan CollegeComputer Support Technician 2010 — 2011
Diploma, 2011, 3.62 GPA
Bakersfield College 2003 — 2007
In Process, General Ed/Computer Information Systems
TeleTech October 2012 - July 2013
TCIM Services November 2004 - May 2009
Arizona Aircraft Spares March 1998 - July 2003
Ramada Inn September 1995 - January 1998
Skills
Research, Teamwork, Microsoft Word, Microsoft Excel, Public Speaking, Social Media, Microsoft Office, Customer Service, Computer Engineering, Time Management, English, Event Planning, Facebook, Marketing, Team Leadership
Education
Brown Mackie College-Tucson 2011 — 2013
Associate of Science (AS), Business Administration and Management, General, 3.45
Ashworth College 2000 — 2001
Certificate Diploma for Small Business Management, Entrepreneurial and Small Business Operations, 3.9
ITT Technical Institute Tucson, Arizona 1990 — 1991
Associate of Science (AAS), Electronics and Computer Engineering
New Horizons CLC NH Northeast September 2011 - March 2014
US Census Bureau 2009 - 2010
Self Employed - Independent Consultant 2006 - 2009
UBS Financial Services, Inc. 2005 - 2005
Contract Assignments 2000 - 2004
TCIM Services 1997 - 2000
Sybase, Inc. 1995 - 1996
Skills
ITIL Certified..., Microsoft Office..., Public Speaking, Project Management, PowerPoint, Microsoft Word, Outlook, ITIL Foundations..., Microsoft Excel, Business Analysis, Human Resources, Management, Visio, Leadership Development, Coaching, Account Management, Call Centers, Customer Service, Leadership, Research, Team Building, Training, Software Documentation, Program Management, Sales, Microsoft Office, Quality Assurance, MS Project, Team Leadership, Access, Organizational..., Consulting, Customer Satisfaction, Employee Training, Marketing, Instructional Design, Instructor-led Training, Cross-functional Team..., Staff Development, Training Delivery, System Administration, Change Management, Strategy
Education
New York University
Attended, Information Technologies Certificate Program
North Carolina A&T State University
Bachelor of Science, magna cum laude, Education
Data Exchange, Inc May 2009 - October 2009
Habana Inn October 2008 - February 2009
Gushers Restaurant September 2008 - December 2008
N.E.W. Customer Service Companies, Inc January 2008 - July 2008
Maxximus Online, Inc May 2007 - September 2007
University of Central Oklahoma May 2006 - May 2007
University of Central Oklahoma January 2006 - May 2007
University of Central Oklahoma August 2005 - January 2006
Eastern Oklahoma State College August 2002 - May 2005
TCIM Services January 2002 - August 2002
Education
University of Central Oklahoma 2005 — 2007
Bachelor of Science, Database Development, AI Research
Eastern Oklahoma State College 2002 — 2005
Associate of Science, Computer Science, Computer Technology
ADT Security Services October 2011 - Present
ADT Security Services June 2009 - October 2011
UNIT Drilling Co May 2006 - August 2006
TCIM Services October 2003 - July 2004
Education
Oklahoma State University 2002 — 2008
BS in Engineering Technology, Fire Protection and Safety Technology
Harris RF Communications September 2013 - Present
Oneida Nation Enterprises, Turning Stone Resort and Casino September 2012 - September 2013
Commercial Painting July 2012 - July 2012
United States Army September 2003 - January 2009
Qwest Wireless January 2002 - January 2003
TCIM Services January 2001 - January 2002
Skills
SQL Server, Logical Data Modeling, Linux, Cisco Catalyst Switches, Cisco Networking Devices, IP PBX, Avaya IP Telephony, VLSM, Network Administration, Microsoft SQL Server, Troubleshooting, Wireless Networking, Network Security, Cisco Technologies, Switches, Routers, Networking, Firewalls, Network Design
Education
Syracuse University 2012 — 2016
Master's Degree, Telecommunications & Network Management
Syracuse University 2009 — 2012
Bachelor of Science (BS), Information Systems Management & Technology
J. Lodge LLC September 2013 - Present
GC Services May 2011 - August 2013
TCIM Services November 2000 - April 2011
Romulus Inc November 1995 - November 2000
Skills
Data Analysis, Training, Employee Training, Communication, Microsoft Excel, Customer Service, Customer Satisfaction, Customer Retention, Employee Relations, Employee Engagement, Microsoft Word, PowerPoint, Budgets, Telecommunications, Telephone Skills, Telemarketing, Client Liaison, Vendor Management, Leadership, Management, Call Centers, Team Leadership, Process Improvement, Team Building, CRM, Performance Management, Coaching, Operations Management, Strategic Planning
Education
Pima Community College 2003 — 2007
Associate of Science (A.S.), Small Systems Network Analyst
Telerx August 2006 - July 2014
Ross Simons 2004 - 2006
NewRoads Distribution, LLC 1998 - 2001
TCIM Services 1996 - 1997
Skills
Process Improvement, Six Sigma, Training, Quality Assurance, Call Centers, Customer Experience, Data Analysis, Operations Management, Contact Centers, Analytics, Metrics, Change Management, Project Management, Business Process..., Workforce Management, Contact Center..., Business Intelligence, Customer Service, Outsourcing, BPO, CRM, Cross-functional Team..., Customer Retention, Access, Team Leadership, Inbound Marketing, Management, Performance Management, MS Project, Vendor Management, Customer Satisfaction, Call Center Development, Healthcare, Minitab, Microsoft Office, Leadership, Contact Center..., Sales, Catalogs, Problem Solving, ISO Auditor Trainer, ISO Auditor, Distribution Center, Mentoring, Analysis, Program Management, Coaching
Education
Lycoming College 1988 — 1993
BA, Psychology, Religion and Philosophy
Merck 2007 — 2007
Six Sigma Green Belt, Lean Six Sigma Process Improvment
Oklahoma Department of Human Services December 2013 - Present
Tulsa Community College-FACET Center July 2013 - Present
A Child's Place Nursery Center May 2013 - August 2013
Tulsa Educare, Inc. April 2013 - April 2013
Cavalry Portfolio Services October 2012 - March 2013
TCIM Services August 2011 - February 2012
Warehouse Market July 2008 - May 2010
Subway September 2007 - February 2008
Skills
Time Management, 10 Key, Access, Customer Service, Microsoft Excel, Microsoft Office, PowerPoint, Teamwork, Call Centers, Accounts Receivable, QuickBooks, Inventory Management, Customer Satisfaction, Telephone Skills, Human Resources
Education
Tulsa Community College 2013 — 2016
Associate of Arts (A.A.), American Sign Language (ASL)
OSU-IT 2013 — 2014
Associate of Applied Science, Arts & Science
Tulsa Technology Center-Peoria Campus 2012 — 2013
Microsoft Specialist, Office Management and Supervision
Halliburton October 2011 - February 2015
TENNANT CONSTRUCTION, January 2010 - July 2011
TCIM Services November 2007 - February 2009
Abercrombie and Fitch May 2007 - November 2007
Northeastern State University August 2005 - January 2007
Northeastern State University August 2003 - August 2005
Indian Hills Community College January 2001 - August 2003
Skills
Onshore, Petroleum, Gas, Oilfield, Drilling, Drilling Engineering, Oil & Gas, Energy, Formation Evaluation, Upstream, Oil/Gas, Logging, Pressure, Energy Industry, Management, Customer Service, Leadership, LWD, QHSE, Oil & Gas Industry, Natural Gas, Field Development, Directional Drilling, Supervisory Skills, Geology, Hydraulics, Safety Management..., Project Management
Education
Northeastern State University 2003 — 2007
Bachelor of (B.Com.), Health Services/Allied Health/Health Sciences, General, 3
INDIAN HILLS COMMUNITY COLLEGE 2001 — 2003
Associate, Science
Freelance January 2009 - Present
n/a - currently unemployed January 2000 - Present
TCIM Services February 2010 - January 2011
Ackerman McQueen August 2008 - November 2008
Skills
Film Acting, Film Editing, Color Correction, Premiere, After Effects, Final Cut Pro, Microsoft Office, Photoshop, Final Cut Pro 7, Final Cut Pro X, Avid Media Composer, Celtx, LiveType, Color Grading, Adobe Creative Suite, Film, Video
Education
Oklahoma City University 2002 — 2011
Bachelor of Fine Arts (B.F.A.), Cinematography and Film/Video Production
Knot by Knot Etc September 2012 - Present
VERajArt 2000 - Present
Bit by Bit 2011 - 2013
TCIM Services October 2009 - March 2010
QuikTrip August 2006 - August 2008
Tom Thumb Grocery 2005 - 2006
Skills
Graphic Design, Social Media, Creative Writing, Art, Varied Design, Mixed Media, Handmade Jewelry, Jewelry, Jewelry Design, Activism, Public Relations, Social Media Marketing, Media Relations, Volunteering, Non-profit Volunteer, Therapeutic Horseback..., Special Needs, Environmental Awareness, Environmental Science, Writing, Editing, Adobe Creative Suite
Education
American InterContinental University 2010 — 2011
Associate of Arts (A.A.), Business Administration and Graphic Design, 4.0
Cedar Crest College 2003 — 2004
BS/A - incomplete, Liberal Arts and Sciences/Liberal Studies, 3.8
New Leaf Behavioral Health, LLC August 2013 - May 2014
HSBC Card Services November 2006 - August 2010
TCIM Services January 2006 - December 2006
Skills
Organizational..., Organizational..., Strategic Planning, Retail Management, Records Management, Auditing, Customer Satisfaction, Retail, Sales Management, Quality Assurance, Collections, Customer Negotiations, Persuasive Writing, Microsoft Excel, Social Perceptiveness, Time Management, Payroll, Coordination, Operational Analysis, Business Decision Making, Critical Thinking, Complex Analysis, Persuasiveness, Leadership, Lotus Notes, Account Management, Sales, Hiring, Policy, Training, Employee Relations, Customer Service, Team Building
Education
American InterContinental University 2009 — 2011
MBA, Organizationa Psychology & Development
Career Point College 2005 — 2005
Certificate, Accounting Clerk
Southern Nazarene University 2002 — 2003
Bachelors of Science, Family Studies & Gerontology
Tulsa Community College 1986 — 1990
AA, Liberal Arts
ORS Nasco September 2013 - Present
TCIM Services March 2010 - Present
Salesgenie.com June 2006 - October 2009
SalesLeadsUSA.info / infoUSA May 2003 - June 2006
APAC Customer Services June 2001 - April 2003
APAC Customer Services July 1998 - June 2001
ITI Marketing Services April 1997 - July 1998
APAC Customer Services 1994 - 1996
Teleconnect 1986 - 1989
Skills
Call Center, Account Management, CRM, Team Building, Customer Retention, Lead Generation, Call Centers, BPO, Change Management, Customer Satisfaction, Customer Service, Executive Management, Inbound Marketing, Leadership, Management, Operations Management, P, Process Improvement, Sales, Sales Management, Selling, Strategic Planning, Telecommunications, Time Management, Training, Vendor Management
Education
Morningside College 1983 — 1985
Criminal Justice and Spanish
Sitel November 2014 - Present
iPacesetters, LLC. January 2012 - November 2014
TCIM Services June 1991 - September 2012
APAC Customer Services June 1994 - January 1996
Skills
Call Center, Operations Management, Call Centers, Telecommunications, Outsourcing, Customer Experience, VoIP, BPO, Telemarketing, B2B, Customer Retention, Workforce Management, Customer Satisfaction, Contact Centers, CRM, Inbound Marketing, Vendor Management, Management, Leadership, Strategy, Six Sigma, Human Resources, Account Management, Process Improvement, Call Center Development, Employee Engagement, Performance Management, Team Management, Team Leadership, Team Building, Lead Generation, Executive Management, Service Delivery, Customer Acquisition, Training, Customer Service, Sales, Program Management, Recruiting, Strategic Planning, Sales Management, Coaching, New Business Development, Business Development
Education
University of Central Oklahoma 1990 — 1995
University of Central Oklahoma
Cox Communications October 2001 - Present
Cox Communications 2001 - 2010
Arteq Consulting May 2002 - December 2009
TCIM Services August 1999 - October 2001
TCIM Services 1999 - 2001
Education
Butler Community College 1993 — 1995
US Cellular 2001 - Present
U.S. Cellular January 2009 - December 2010
TCIM Services April 1996 - April 1998
Skills
ADDIE, Instructional Design, Needs Analysis, Instructor-led Training, Training, Diversity Training, Youth Organizations, Acting, Leadership Trainer, Dance, Leadership, Training Delivery, Leadership Development, Employee Relations, Sales, Employee Training, Talent Management, Customer Retention, Coaching, Workshop Facilitation, Performance Management, Customer Service, Learning Management, E-Learning, Organizational Learning, Organizational..., Organizational..., Career Development, Staff Development, Onboarding, Blended Learning, Training Facilitation, Performance Improvement, Employee Engagement, Adult Education, Conflict Resolution, Executive Coaching, Emotional Intelligence, Hands-on Training
Education
Northeastern State University 1988 — 1992
B.S., Health and Human Performance
Liberty County School District December 2012 - Present
Toyota of Wilmington February 2012 - May 2012
TCIM Services August 2011 - December 2011
US Census Bureau April 2010 - July 2010
Cumulus Broadcasting February 2008 - June 2009
Monarch Services January 2003 - November 2007
Radio One April 2000 - August 2002
Clear Channel Radio June 1998 - February 2000
Skills
Customer Service, Broadcast, Marketing, Public Speaking, Conflict Management, Brand Development, Market Analysis, Creative Writing, Consulting, Brand Consulting, Training Management, Promotions, Journalism, Networking, Office Management, Office Administration, Youth Development, Youth Work, Youth Mentoring, Windows, Social Media, B2B, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Organization, Social Media Marketing, Sales Presentations, Social Networking, Advertising, Cold Calling, Event Management, Event Planning, Facebook, Interviews, Leadership, New Business Development, Newsletters, Online Advertising, Public Relations, Radio, Research, Retail, Sales, Sales Operations, Marketing Communications
Education
Capella University 2014 — 2016
Master of Business Administration (M.B.A.), Marketing, 4.0
Campbell University 1992 — 1998
Mass Communications, Fine Arts, 3.1
Booz Allen Hamilton September 2014 - Present
KTL Solutions, Inc. April 2013 - September 2014
Walmart September 2011 - April 2013
TCIM Services June 2008 - September 2011
Ajilon: Consultancy (Bank of America March 2008 - June 2008
Collages.Net January 2007 - February 2008
Spherion, King of Prussia, PA November 2004 - January 2007
Skills
Microsoft SQL Server, ASP.NET, VB.NET, C#, Visual Studio, .NET, SQL, AJAX, JavaScript, XML, jQuery, Web Applications, HTML, ASP.NET MVC, Oracle, Software Development
Education
Temple University 2003 — 2006
Bachelor of Science, Information Science and Technology
Lansing Community College 2001 — 2003
Associate of Science (AS) Computer Science
Ventana Medical Systems June 2014 - Present
University of Arizona October 2010 - June 2014
University of Arizona January 2010 - October 2010
University of Arizona, Office of Admissions January 2009 - October 2010
TCIM Services August 2008 - January 2009
Wings on Words June 2007 - July 2007
Universidad de Sonora, XIV Scientific Investigation Lab Apprentice May 2004 - July 2004
Skills
Research, Statistics, Science, Data Analysis, Molecular Biology, Qualitative Research, PCR, Cell Culture, Western Blotting, Microscopy, Scientific Writing, Biochemistry, Teaching, Research Design, Microsoft Office, RNA isolation, shRNA, Higher Education, Cell Biology, DNA, Molecular, Fluorescence Microscopy, RT-PCR, Transfection, Immunohistochemistry, Confocal Microscopy, Immunofluorescence
Education
University of Arizona
Bachelor of Science, Molecular and Cellular Biology
Family Medicine Associates August 2011 - Present
TCIM Services 2010 - 2011
OSU Medical Center May 2007 - March 2009
Skills
Medisoft, PBX/ Phones, HIPAA, Nurse Aide, Microsoft Office, Microsoft Excel, Microsoft Word, Accounts Receivable, Customer Service, Data Entry, Project Planning
Education
Brown Mackie College-Tulsa 2010 — 2012
Associate's degree, Applied Science
Tulsa Job Corps
PSI/Family Expectations March 2013 - Present
Lee Primes Inc. June 2012 - Present
Securitas July 2012 - March 2013
TCIM Services April 2006 - May 2012
Skills
Business Planning, Small Business..., Microsoft Office, Executive Protection, Loss Prevention, Unarmed Defensive..., Private Investigations, Private Security, Customer Service, Sales, Quality Assurance, Life Skills Development, Creative Writing, Management, Event Planning, Workplace Violence, Marketing Strategy, Training, Life Skills, Leadership Development, Coaching
Education
Missouri Southern State University
University of Central Oklahoma
University of Oklahoma November 2010 - August 2011
University of Idaho January 2007 - December 2010
University of Idaho, BAE Dept. May 2007 - August 2009
TCIM Services November 2006 - December 2006
Contemporary Services Corporation September 2002 - November 2005
Skills
• PSpice/LTspice •..., •..., • XP/Vista/Windows 7 •..., Switches, Fabrication, PCB design, Transformer, Matlab, AutoCAD, C++, Microsoft Office, Labview, Programming, Simulink, MathCAD, C, Analog Circuit Design, VHDL, Signal Processing, Electronics
Education
University of Idaho 2007 — 2010
Master, Electrical Engineering
Auburn University 2001 — 2006
Bachelor, Electrical Engineering (Minor: Computer Engineering)
Central Queensland University 2000 — 2000
Bachelor, Information Systems
Branch Construction LLC. July 2011 - Present
Branch Construction January 1993 - Present
TCIM Services January 2005 - May 2011
Kody August 2002 - January 2005
Skills
Integrity/ethics, Sense of urgency, Focuses on both short..., Finance, Competitive Analysis, Financial Planners, Branding & Identity, Storyboarding, Pre-press, Code Enforcement, Contract Management, Budgets, Contract Negotiation, Strategic Planning, Project Planning
Education
Johnson and Wales University 1993 — 1994
Cornell University
BoardRoom Presentations Inc. September 2010 - Present
Staples October 2007 - May 2009
Wesley College August 2004 - May 2007
Gateway - Country Computer Stores October 2003 - May 2004
Delaware State University June 1999 - October 2002
TCIM Services July 1994 - July 1998
Telerx 1998 - 1998
Explosives Technologies Inc. 1989 - 1992
Portlock Systems Inc February 1988 - May 1991
DuPont Co June 1974 - January 1988
Skills
Team Building, Team Leadership, Process Improvement, Public Speaking, Program Management, Microsoft Office, Business Analysis, Management, Troubleshooting, Coaching, Analysis, Vendor Management, Data Analysis, Project Planning, Access, Networking, Training, Strategic Planning, Databases, Time Management, Cross-functional Team..., Microsoft Word, Leadership, Telecommunications, Visio, Integration, Business Development, SDLC, Quality Assurance, System Administration, Customer Satisfaction, Software Documentation, Business Process..., Customer Service, PowerPoint, Organizational..., Outsourcing, Change Management, Account Management, MS Project, Sales
Education
Delaware State University 2001 — 2002
MBA-In Progress, Business Administration
Goldey-Beacom College 1977 — 1983
BS, Business Administration
University of Delaware 1972 — 1976
DeLaWarr High School '66
DeLaWarr High School '66
Webyshops.com December 2014 - Present
DFW Shooting Sports LLC October 2012 - December 2014
LBC Chemical January 2010 - June 2011
Whitehouse Police Department August 2004 - August 2009
Upshur County Sheriff's Office February 2004 - August 2004
Gladewater Police Department May 2003 - February 2004
Rusk County Sheriff's Office July 2002 - April 2003
TCIM Services March 2000 - March 2002
Skills
Training, Sales, Direct Marketing, Microsoft Office, Microsoft Excel, Customer Service, Outlook, Recruiting, Risk Assessment, Public Safety, Microsoft Word, Hiring, Retail, E-commerce, Photoshop, Social Media Marketing, Marketing, Marketing Strategy, Team Building, Leadership, Project Management, Security, Law Enforcement, Human Resources, Negotiation, Supplier Negotiation, Theft Prevention, Firearms, Gunsmithing, Inventory Management, Inventory Control, Customer Satisfaction, Customer Support, Customer Relations, Customer Retention, Customer Experience, Customer Acquisition, Project Planning, Police Training, Police Instruction, Merchandising, Team Leadership, Organizational..., Criminal Justice, Criminal Investigations, Guns, Patrol Tactics, Cost Reduction, Marksmanship, Profit Maximization
Education
East Texas Police Academy 2001 — 2002
Criminal Justice, Criminal Justice/Law Enforcement
Kilgore College 2000 — 2002
AA, Interdisciplinary Studies
White Oak High School 1996 — 2000
n/a, n/a
Preferred Solutions Group October 2009 - April 2010
TCIM Services January 2003 - December 2008
Control Systems, Inc. January 2002 - February 2002
Tulsa Private Security Vault September 2001 - December 2001
First Computer Solutions July 2000 - July 2001
Wildcatblue.com July 2000 - July 2001
Matsushita / Panasonic January 2000 - July 2000
First Computer Solutions October 1999 - January 2000
PC Systems of Kentucky August 1997 - April 1999
Skills
System Administration, Windows Server, Operating Systems, Servers, Troubleshooting, CRM, Call Centers, Microsoft SQL Server, Active Directory
Education
Tulsa Community College 1997 — 1997
Computer Science
MAZZIO'S INCORPORATION September 2010 - July 2011
New Medical Assistant August 2010 - July 2011
Women's Clinic April 2011 - May 2011
BRAUM'S March 2010 - April 2010
PRECIOUS MOMENTS DAY CARE CENTER June 2008 - August 2009
TCIM Services November 2007 - June 2008
2004HILLCREST HOSPITAL September 2007 - October 2007
Education
Tulsa Community College 2007 — 2010
Community Care College
Community Care College
Community Care College
Tulsa Community College
Pre-Med
TCIM Services November 2011 - April 2012
Pendergast Elementary School Districi September 2010 - March 2011
U.S. Department of Commerce - Census Division November 2009 - August 2010
AST Capital Trust Company March 2006 - April 2008
AIG Financial Advisors January 2004 - November 2005
Charles Schwab November 1999 - July 2001
U.S. Army August 1988 - December 1991
Skills
Finance, Mutual Funds, Fixed Income, Financial Analysis, Financial Modeling, Investments, Leadership, Account Reconciliation, Asset Management, Budgets, Business Development, Financial Services, Recruiting, Training, Cross-functional Team..., Strategy
Education
Washington University in St. Louis - Olin Business School 2001 — 2003
MBA, Finance
Northern Arizona University 1993 — 1998
Bachelor of Science, Business Administration (Finance)
Lockheed Martin April 2014 - Present
Lockheed Martin August 2009 - April 2014
Lockheed Martin October 2006 - August 2009
Lasko Products March 2006 - October 2006
TCIM Services March 2005 - March 2006
Skills
Software Engineering, Software Development, Unix, Visual Basic, Microsoft SQL Server, Java, SQL, Perl, Oracle, HTML, C#, Linux, Database Design, System Architecture, Windows, PL/SQL, Operating Systems, Pascal, Databases, Ada programming, C, Systems Engineering, Requirements Analysis, Software Requirements, Functional Requirements, System Requirements, Debugging Code, Data Warehousing, Wiki Development, Eclipse, Program Management, C++, MySQL, JavaEE, JavaScriptMVC, AngularJS, Bootstrap, Agile Methodologies, XML, Testing, Integration, JavaScript, Programming, Object Oriented Design, Web Applications, Software Design, JBoss Application Server, REST, Troubleshooting, Git
Education
The Johns Hopkins University 2008 — 2014
Master's Degree, Systems Engineering
West Chester University of Pennsylvania 2001 — 2004
BS, Computer Science, 3.65
Rutgers University-New Brunswick 1996 — 1999
Biology
Ocean City High School 1993 — 1997
High School
Ellucian June 2015 - Present
IBM February 2013 - June 2015
Kenexa, an IBM Company June 2012 - June 2013
Kenexa October 2010 - June 2012
TCIM Services May 2009 - August 2010
QVC August 2008 - December 2008
AquaTerra Asset Management January 2008 - May 2008
Comcast Cable June 2007 - September 2007
Skills
Finance, Accounting, Forecasting, Leadership, Account Reconciliation, Microsoft Excel, Auditing, Financial Modeling, MS Excel Pivot Tables, Revenue Recognition, V Lookups, Microsoft Office, P&L Forecasting, Financial Variance..., Financial Close Process, Revenue Modeling, Revenue Analysis, Pipeline Management, Expense Budget..., Accounts..., Oracle Financial, Office 2010, Data Mining, Tableau
Education
Villanova University 2015 — 2017
Master of Business Administration (M.B.A.), Finance & Analytics
Cabrini College 2004 — 2008
BS with Honors, Finance
Bergen County Academies 2000 — 2004
HS Diploma, Visual Arts & Graphic Communications
Hilti USA August 2014 - Present
Hilti November 2013 - July 2014
Hilti June 2010 - November 2013
Hilti October 2007 - May 2010
Hilti October 2005 - September 2007
Resource One September 2004 - September 2005
Flemming April 2003 - August 2004
Albertsons April 1999 - May 2003
TCIM Services October 1996 - February 1999
Skills
Operations Management, Inventory Management, Logistics, Supply Chain Management, Warehousing, Supply Chain, Inventory Control, Shipping, Transportation
Education
California State University-Chico 1989 — 1994
Bachelor of Arts (BA), Sociology
Kirby November 2013 - Present
Texas A&M University-Commerce September 2012 - November 2013
Kirby July 2010 - August 2012
Axley & Rode, LLP January 2009 - June 2010
Stephen F. Austin State University November 2007 - January 2009
TCIM Services June 2006 - June 2007
Skills
Accounting, Journal Entries, General Ledger, Account Reconciliation, Microsoft Excel
Education
Stephen F. Austin State University 2009 — 2009
Master of Professional Accountancy, Accounting
Stephen F. Austin State University 2004 — 2008
Bachelor of Business Administration, Accounting
ReachLocal March 2015 - Present
ReachLocal April 2014 - March 2015
ReachLocal December 2013 - March 2014
ReachLocal May 2013 - November 2013
Bank of America November 2012 - May 2013
SuperMedia LLC October 2009 - July 2011
Bank of America December 2003 - October 2009
The CMI Group May 2001 - November 2002
US Census Bureau May 2000 - August 2000
TCIM Services March 2000 - August 2000
Skills
SEM, SEO, Business Strategy, Account Management, New Business Development, Advertising, Online Marketing, PPC, Lead Generation, Online Advertising, Cold Calling, Salesforce.com, Sales, Strategy, Marketing, Customer Retention, Direct Marketing, B2B, Digital Marketing, Social Media Marketing, Market Planning, Marketing Strategy, Mobile Marketing, Social Networking, Customer Acquisition, Digital Media, Google Adwords, B2B Marketing, Google Analytics, Media Planning, Sales Management, Management, Selling, Web Marketing, Email Marketing, CRM, Small Business, Sales Presentations, Negotiation, E-commerce, Sales Operations, Marketing Communications, Marketing Management, Leadership, Social Media, Customer Service, Facebook, Sales Process, Digital Strategy
Education
Dallas County Community College 2002 — 2006
None, Business
Environmental Alliance, Inc. August 2013 - Present
Environmental Alliance, Inc. August 2010 - July 2013
Environmental Alliance, Inc. June 2000 - August 2010
TCIM Services June 1995 - June 2000
Skills
Remediation, Research, Training, Forecasting, Soil, Environmental Consulting, Groundwater Remediation, Environmental Compliance, Environmental..., Environmental Services, Water, Asbestos, Environmental Science, Mitigation, Phase I, Groundwater, Due Diligence, Hazardous Waste..., Sampling, Environmental..., RCRA
Education
Wilmington University 2003 — 2004
M.B.A., Sales and Marketing
University of Delaware 1995 — 2000
BS, Environmental Science
University of Delaware 1995 — 2000
BA, Biological Sciences
Disability January 2013 - Present
The University of Arizona December 2010 - January 2013
Daron Shade Photography July 1990 - May 2012
Sales Automation Group August 2006 - August 2009
TCIM Services March 1996 - July 2004
Skills
Photography, Web Design, Web Applications, Videography, Software Project..., Photoshop, PHP, JavaScript, AJAX, Film Production, Joomla, CMS, E-commerce Solutions, Commercial Photography, Corporate Portraiture, Environmental..., Studio Photography, MySQL, phpMyAdmin, LAMP, Google API, E-commerce, Video, Advertising, Graphic Design, Portraits, Social Media
Education
Franklin & Marshall College 1990 — 1993
Physics
Performance Systems Development October 2011 - Present
TCIM Services 2004 - September 2011
Enerwise Global Technologies 2001 - 2004
Ashton Technology Group 1998 - 2001
The Vanguard Group 1996 - 1998
Hewlett-Packard February 1996 - 1997
Novell June 1993 - February 1996
Univel/Unix Systems Laboratories April 1992 - June 1993
Unix System Laboratories/AT&T Bell Laboratories July 1984 - April 1992
Skills
Program Management, Product Development, Strategic Planning, Process Improvement, Integration, Project Planning, Project Management, Start-ups, Software Development, Management, Software Project..., Unix, Quality Assurance, Business Development, Telecommunications, CRM, Vendor Management, Call Centers, Consulting, Leadership, Outsourcing, Security, Cloud Computing, Mergers & Acquisitions, Enterprise Software, Product Management, Architecture, SaaS, IT Strategy, Operating Systems, Requirements Analysis, Business Intelligence, Enterprise Architecture, Strategy, Analysis, Business Analysis, Business Strategy, New Business Development, IT Service Management
Education
The Johns Hopkins University
Data Science Specialization
Cornell University
Executive Leadership Certificate, Strategic Planning, Scenario Planning, Raising Capital
Cornell University
Business Strategy Certificate: Achieving Competitive Advantage, Business Administration and Management
Stanford University
Certificate of Energy Innovation and Emerging Technologies Certificate, Energy Innovation and Emerging Technologies
Stevens Institute of Technology
Masters, Computer Science
University of Delaware
Bachelor's degree, Computer Science
NorthStar Memorial Group May 2015 - Present
Service Corporation International August 2014 - April 2015
Llano Cemetery Association December 2013 - August 2014
Service Corporation International April 2012 - November 2013
NorthStar Memorial Group August 2008 - March 2012
MetLife September 2002 - August 2008
TCIM Services September 2000 - August 2002
Service Corporation International April 1995 - August 2000
Memorial Park July 1994 - August 1995
Floral Haven February 1987 - July 1994
Skills
Information Management, Sales Management, Strategic Planning, Team Building, New Business Development, Direct Sales, Marketing Strategy, Leadership Development, Business Development, Management, Account Management, Sales, Customer Satisfaction, Coaching, Training, Recruiting, Sales Presentations, Lead Generation, Marketing, Program Management, Insurance, Cold Calling, Sales Process, Selling
Education
University of Hawaii-West Oahu 1976 — 1977
Certification, College Preparatory
Tulsa Community College 1977 — 1978
Non Degree, Journalism
Tulsa Technology Center-Riverside Campus 2007 — 2008
MCSE XP Professional, Information Technology
Dillards October 2013 - Present
Dillards dept store August 2012 - Present
TCIM Services, Inc. August 2010 - May 2011
TCIM SERVICES INC November 2005 - May 2011
Dillards April 2010 - August 2010
DILLARD'S, INC March 2007 - August 2010
TCIM Services November 2005 - April 2010
Panola College September 2003 - January 2005
CARTHAGE CUP January 1994 - December 2002
INT'L LONGHORSEMEN & WAREHOUSEMEN'S UNION January 1977 - January 1993
Skills
Customer Service, Employee Relations, Call Center, Customer Satisfaction, New Hire Orientations, Team Building, Account Management, Payroll, Performance Management, Coaching, Sales Management, Human Resources, Team Leadership, Operations Management, Leadership, B2B, Retail, Recruiting, Microsoft Office, Process Improvement, Management, Interviews
Education
HEALD BUSINESS COLLEGE 1976 — 1977
1; Business
Heald College 1976 — 1977
Business
American Lung Association in Tennessee September 2012 - Present
March of Dimes Foundation February 2009 - August 2012
AppleOne November 2008 - January 2009
Community Food Bank of Eastern Oklahoma February 2001 - August 2008
TCIM Services May 1995 - February 2001
Skills
Fundraising, Volunteer Management, Non-profits, Event Planning, Community Outreach, Customer Service, Social Media, Microsoft Office, Team Building, Budgets, Administrative..., Office Management, Office Equipment, Office Administration, Nonprofits, Administration, Management, Data Entry, Payroll
Education
Tulsa Community College 1995 — 1997
Business Administration
Nathan Hale High School 1991 — 1995
Nathan Hale High School 1991 — 1995
Diploma
Tulsa Community College
degree, Business Administration
City of Broken Arrow June 2012 - Present
Counseling & Recovery Services of Oklahoma July 2008 - June 2012
River Spirit Casino July 2004 - July 2008
TCIM Services March 2001 - October 2001
DecisionOne November 1997 - May 1999
St. John Medical Center July 1996 - October 1997
Skills
Help Desk Support, Windows 7, Windows Vista, Windows XP Pro, WAIK, n-lite, v-lite, ImageX, SCE, Forefront, Active Directory, Domain Controller, Wireless Networking, Routers, Switches, Cable Modems, Computer Hardware, Computer Hardware..., Computer Hardware..., Software Installation, Computer Software..., Desktop Environment, Remote Desktop, Remote Administration, Windows Server, Linux Desktop, Microsoft Office, Lync, Office Communications..., Fiber Optic Cable, Copper Cabling, Firefox, Email Clients, TCP/IP, TCP/IP protocols, DHCP, PC, Virtual PC, VNC, Hard Drives, RAM, Motherboards, power supplies, Cat5, Cat5e, Cat6, Servers, Technical Support
Education
University of Phoenix-Tulsa Campus 2007 — 2012
Bachelor of Science (BS), Information Technology
Tulsa Technology Center-Broken Arrow Campus 1995 — 1996
End User Support Specialist, Computer Business Applications
Berryhill High School 1993 — 1996
High School Diploma, High School/Secondary Diplomas and Certificates
Chili's July 2014 - Present
Suddenlink Communications April 2012 - January 2014
Newell Rubbermaid February 2011 - March 2012
TCIM Services August 2011 - December 2011
Cinemark April 2010 - August 2011
TCIM Services July 2006 - March 2010
Skills
Call Center, Telecommunications, Customer Satisfaction, Customer Support, Sales, Customer Service, Customer Experience, Telephony, Customer Retention, Team Leadership, Technical Support, Troubleshooting, Call Centers, Microsoft Excel, Microsoft Office, Leadership, Management, Time Management
Education
Texas A&M University-Commerce 2015 — 2017
Bachelor of Applied Science (B.A.Sc.), Mathematics and Computer Science
Tyler Junior College 2014 — 2015
Associate of Arts (A.S.), General Studies
Paris Junior College 2007 — 2009
Mathematics
Honey Grove High School 2004 — 2007
High School Diploma
Oklahoma City University August 2008 - Present
Burlington Coat Factory May 2011 - October 2011
Foot Locker Company May 2009 - April 2011
TCIM Services May 2010 - September 2010
Crest Foods March 2008 - September 2008
Lighthouse Sports Fitness and Health Center June 2006 - February 2007
Skills
Fitness, Personal Training, Strength Training, Wellness, Fitness Training, Nutrition, Kinesiology, Exercise Prescription, Rehabilitation, Wellness Coaching, Weight Training, Injury Prevention, Functional Training
Education
Oklahoma City University 2008 — 2012
Bachelor of Science (BS), Kinesiology and Exercise Science
Oklahoma City University
Bachelor of Science, Kinesiology & Exercise Science
University of Central Oklahoma
Xerox Benefits Management March 2014 - Present
Leaders in Customer Service Call Center Management in the Greater Philadelphia Area 2012 - Present
Consultant 2011 - 2014
GSI Commerce 2010 - 2010
Airmed Biotech (formally Sun Biomedical) April 2008 - 2010
AnswerNet 2006 - 2008
The Tax Authority dba Jackson Hewitt Tax Service July 2002 - April 2006
Telespectrum Worldwide 2002 - 2003
Millennium Teleservices 1998 - 2002
TCIM Services 1997 - 1998
Skills
Call Center, Customer Relations, Marketing Strategy, Account Management, Sales Management, Customer Service, Quality Assurance, Customer Retention, Billing, Outbound, Customer Satisfaction, Vendor Management, Inbound, Telemarketing, Client Services, Workforce Management, BPO, Contact Center..., Key Performance..., Appointment Generation, Inbound Marketing, Call Centers, Management, Customer Experience, Operations Management, Training, Leadership, Outsourcing, New Business Development, Sales, Sales Process, Lead Generation, Team Building, Telecommunications, CRM, Invoicing, Sales Operations, Time Management, Interviews, Project Management, Direct Marketing, Program Management, Cross-functional Team..., Marketing, Networking, Direct Sales
Education
Syracuse University - Martin J. Whitman School of Management 1975 — 1976
MBA, Marketing
University of Toledo 1971 — 1975
BBA, Marketing
Jamesville Dewitt HS 1967 — 1971
Redhead Labs, LLC May 2013 - Present
DJ Connections January 2009 - Present
TCIM Services January 2006 - July 2008
Skills
Advertising, Graphic Design, Social Media, Photoshop, Social Media Marketing, Microsoft Excel, Sales, Call Center, Customer Service, Adobe Creative Suite, Microsoft Office, Customer Satisfaction, Telemarketing, Team Leadership, Customer Retention, Customer Experience, Social Networking, PowerPoint, Account Management, Web Design, Virtual DJ, Wedding DJ
Education
ITT Technical Institute 2010 — 2012
Associate's degree, Design and Visual Communications, General
Langston University 2005 — 2007
Broadcast Journalism
high school
Associate's degree, Design and Visual Communications, General
Broken Arrow Loan Company April 2011 - August 2011
Villiage Inn September 2008 - February 2009
TCIM Services September 2007 - August 2008
QuikTrip January 2006 - May 2007
McDonald's Corporation May 2004 - December 2005
Skills
Microsoft Office, PowerPoint, Social Media, Microsoft Word, Customer Service, Marketing, Teamwork, Social Media Marketing, Advertising, Market Research, Event Planning, Facebook, Marketing Strategy
Education
Oklahoma State University 2012 — 2014
Tulsa Community College 2010 — 2012
Associate's degree, Business Administration and Management, General
KeyBank February 2000 - Present
KEYBANK NATIONAL ASSOCIATION February 2000 - May 2009
TCIM Services November 1994 - November 1999
AAFES SHOPPETTE May 1992 - May 1994
Skills
Customer Service, Management, Leadership, Training, Payroll, Sales, Accounting, Sales Management, Accounts Payable, Accounts Receivable, Cold Calling, Finance, Invoicing, Negotiation, Insurance, Financial Reporting, Interviews, Selling, Microsoft Office
Education
Genesee Community College 2010 — 2011
Associate's degree, Accounting
State University of New York, Genesee Community College 2010 — 2011
Degree: Associates, Science; Accounting
Bryant and Stratton Business Institute, Henrietta New York
Degree: Associates, Science; Accounting
Dansville Senior High School
No, acquired
Professional Employment Group August 2012 - Present
Carrington College April 2008 - October 2012
Afni 2007 - 2008
American Airlines 2006 - 2007
TCIM Services 2005 - 2006
Skills
AutoCAD Architecture, AutoCAD Mechanical, AutoCAD Civil 3D, Microsoft Project, Adobe Design Programs, Conflict Resolution, Customer Service, Project Management, Managerial Skills, Digital Information..., Data Entry, Appointment Scheduling, Document Management, Purchase Orders, Deposits, Database Administration, Bill of Materials, Billing Solutions, Telecommunications, Sales, Contract Management, Leadership, Interviews, Resume Writing, Employee Relations, Student Recruiting, Staff Development, Training
Education
ITT Technical Institute 2009 — 2011
BAS, Construction/Project Management
ITT Technical Institute-Tucson 2007 — 2009
AAS, Computer Aided Drafting & Design
Office of the Public Defender Maryland June 2012 - Present
TCIM Services April 1998 - June 2012
Skills
New Hire Orientations, Call Center, FMLA, Benefits Administration, HRIS, Employee Relations, Payroll, Employee Benefits, Customer Satisfaction, Performance Management, Training, Recruiting, Customer Service, Outlook, Workers Compensation, Process Improvement, Vendor Management, Talent Acquisition, Team Building, Coaching
Education
University of Delaware 2000 — 2003
Sallie Mae October 2011 - Present
TCIM Services April 2009 - November 2011
TCIM Services October 2006 - April 2009
Hirsh Industries June 1999 - October 2006
Skills
Orientation, Interviewing, Workers Compensation, 401k, COBRA, FSA, OFCCP, Benefits, FMLA, Employee Relations, Benefits Administration, Payroll, HRIS, Microsoft Office, ADP, Open Enrollment, Human Resources, Employee Benefits, Leadership, New Hire Orientations, Interviews, Personnel Management
Education
Goldey-Beacom College 1998 — 2002
BS, Business Management Concentration in HR
Self Employed June 2005 - Present
TCIM Services 2007 - 2010
TCIM Services August 2006 - August 2007
TCIM Services June 2006 - December 2006
TCIM Services June 2005 - June 2006
Education
Mid-America Christian University 2014 — 2018
Managment Information Systems, Computer Science, 3.6 GPA
Texas A&M University-Commerce 2000 — 2001
Computer Information Systems, Computer and Information Sciences and Support Services, 3.0 GPA
ReachLocal October 2010 - Present
Parkwood International June 2008 - September 2010
TCIM Services February 2008 - May 2008
Verizon Wireless October 2005 - November 2007
Skills
Social Media Marketing, Online Advertising, Digital Marketing, SEM, PPC, Marketing Strategy, Temporary Placement, Advertising, Management, Web Marketing, Customer Acquisition, Integrated Marketing, Cold Calling, Account Management, Sales, Web Analytics, Leadership, Lead Generation, Social Networking, Strategy, Customer Retention, Search, Google Adwords, Display Advertising, Online Reputation..., Mobile Marketing, B2B, Online Marketing, Digital Media, CRM, Digital Strategy, Sales Process, Recruiting, Sales Presentations, Analytics, SEO, Marketing, SMO, Advertising Sales, Salesforce.com, Business Development, Email Marketing, Networking, Sales Management, Strategic Partnerships, Google Analytics, Interactive Marketing, Time Management, New Business Development, Social Media
Education
Southern University in Shreveport 1999 — 2000
BioChemistry
LSU Shreveport 1998 — 1999
BioChemistry
Synchrony Financial August 2014 - Present
GE Capital July 2013 - August 2014
GE Capital March 2011 - July 2013
PCCW Teleservices June 2004 - March 2011
TCIM Services, Inc. 2000 - 2004
TCIM Services 1994 - 2000
Skills
Call Center, Customer Experience, Strategic Planning, Account Management, Process Improvement, Management, Call Centers, CRM, Customer Service, Customer Satisfaction, Vendor Management, Outsourcing, Telecommunications, Customer Retention, Team Building, Team Leadership, Cross-functional Team..., Leadership, Performance Management, Business Development, Coaching, Operations Management, Training, Business Process..., Program Management, Business Analysis, Strategy, Team Management, Change Management, Sales Operations, Sales Management, New Business Development, Six Sigma
Education
Oklahoma State University
Masters, Physics
Stillman College
Bachelors of Sciences, Physics
iPacesetters, LLC. September 2012 - Present
TCIM Services February 2005 - September 2012
Vie Financial Group January 1996 - January 2004
Universal Trading Tech Corp (UTTC) 1996 - 2003
Booz Allen & Hamilton January 1990 - January 1996
Department Of Defense 1985 - 1991
Skills
Security, Vendor Management, Integration, Telecommunications, Enterprise Architecture, Software Development, Software Project..., Outsourcing, Program Management, Business Analysis, Process Improvement, Call Centers, Virtualization, Data Center, System Architecture, SaaS, Nessus, Beer, Disaster Recovery, Cloud Computing, Enterprise Software, Databases, OSPF, Solution Architecture, Neural Networks, IT Management, IT Strategy, Wine, BGP, CRM, PCI DSS, Team Leadership, SQL, IT Leadership, IT Project & Program...
Education
The Johns Hopkins University 1989 — 1991
MS, Software Engineering, AI
Northern Arizona University 1981 — 1986
BS CSE, Computer Engineering
MetLife October 2014 - Present
Teladoc December 2013 - April 2014
BCI Broadband October 2011 - December 2013
PRC, LLC December 2009 - April 2011
Direct Energy December 2008 - December 2009
ChoicePay, Inc 2004 - 2008
US Cellular 2001 - 2004
TCIM Services August 2000 - September 2001
Sykes February 1999 - April 2000
First USA August 1994 - November 1998
Skills
Workforce Management, Call Center, Telecommunications, Customer Satisfaction, Customer Experience, Call Centers, Project Planning, Strategy, Customer Service, Training, Customer Retention, Cross-functional Team..., Leadership, ACD, Start-ups, Coaching, Management, Strategic Planning, Sales, Vendor Management, Team Building, CRM, Process Improvement, Outsourcing, Operations Management, Call Center Development, BPO, Banking, Performance Management, Contact Center..., Employee Benefits, Contact Centers, Inbound Marketing, Executive Management, Financial Services, Avaya, IVR, Telemarketing, Business Analysis, Business Process..., Relationship Management, Credit Cards, Salesforce.com
Education
Tulsa Community College 2011 — 2014
Bachelor's, Organizational Leadership
Tulsa Community College 1981 — 1991
AAS, Finance and Financial Management Services
Charles Page High School 1979 — 1981
Diploma, College Bound Courses
ConnectShip August 2011 - Present
VetSource February 2009 - June 2011
Visionael January 1998 - January 2008
TCIM Services 1995 - 1998
US Navy January 1984 - January 1994
Skills
Integration, PMP, Business Analysis, Unix, SQL, Microsoft SQL Server, Project Management, Oracle, Software Development, Pre-sales, Scrum, Team Leadership, Quality Assurance, Analysis, Management, Leadership, Telecommunications, SaaS, Business Intelligence, Cloud Computing, XML, Agile Methodologies, Web Services, Troubleshooting, Databases, ITIL, IT Management, Disaster Recovery, Vendor Management, Testing, Windows, Program Management, MS Project, Process Improvement, SharePoint, IT Strategy, IT Service Management, Information Technology, Visio, Networking, Security, Enterprise Software
Education
Project Management Institute 2007 — 2007
PMP
University of Tulsa 1996 — 1998
Tulsa Community College 1995 — 1997
Associate of Arts (AA)
Beakn Mobile, LLC April 2015 - Present
VisionQuest Marketing October 1994 - September 2015
LiveSure September 2014 - April 2015
USA Digital Communications February 2003 - May 2003
VisionQuest Marketing October 1994 - June 1997
TCIM Services June 1994 - October 1994
TCIM Services May 1991 - April 1994
Skills
Call Center Development, Customer Experience, Operations Management, Lead Generation, Account Management, Strategic Planning, Sales Management, Process Improvement, New Business Development, Marketing, Marketing Strategy, Leadership, Management, Team Building, Strategy, Project Planning, Call Centers, Customer Retention, Sales Operations, Training, Customer Satisfaction, Time Management, Sales Process, Leadership Development, BPO, Workforce Management, Human Resources, CRM, Sales
Education
Oklahoma State University 1988 — 1992
Classera Inc. April 2012 - Present
Oklahoma State University April 2006 - August 2012
Oklahoma State University September 2006 - May 2007
Oklahoma State University September 2005 - April 2006
Oklahoma State University January 2005 - August 2005
Oklahoma State University March 2005 - June 2005
Reliable Auto and Export October 2003 - June 2005
Oklahoma State University September 2001 - December 2003
TCIM Services August 2003 - November 2003
Vector Marketing September 2000 - January 2001
Skills
Active Directory, Troubleshooting, Help Desk Support, Visio, Access, XP, SQL, Microsoft SQL Server, Windows, JavaScript, SharePoint, Software Documentation, Microsoft Office, Visual Basic, Customer Service, Information Technology, Critical Thinking, Problem Solving, Analysis, Idea Generation, Technical Documentation, IT Management, Data Analysis, Technical Writing, Information Security, Information Assurance, Software Installation, Outlook, Java, Android, Drums, PowerPoint, Microsoft Excel, Listserv, Web Applications, Internet, iPhone, Identity Management, Fresh Ideas, Blackberry, SAS, Front-end, Unix, E-Learning, Social Networking, Windows XP
Education
Oklahoma State University 1996 — 2002
Bachelor of Science (BS), Management Information Systems, General
Sharjah College 1995 — 1996
Oklahoma State University
Master's degree, Telecommunications Management
Global Interactive Services June 2014 - Present
The Heller Group June 2013 - June 2014
iPacesetters, LLC. September 2012 - June 2013
TCIM Services January 2006 - August 2012
LiveBridge August 2003 - December 2005
Center Partners August 2001 - July 2003
TeleTech January 1999 - July 2001
Sprint Telecenters October 1996 - December 1999
Brookstone October 1995 - September 1996
APAC Customer Services September 1993 - September 1995
Skills
Call Center, Workforce Management, Customer Experience, BPO, Outsourcing, Strategy, Business Analysis, Inbound Marketing, Vendor Management, Account Management, Telemarketing, Contact Centers, Call Centers, Management, Start-ups, Customer Retention, Leadership, Telecommunications, Lead Generation, Customer Satisfaction, Solution Selling, Performance Management, Coaching, Executive Management, CRM, Operations Management, Financial Services, Team Leadership, Team Building, New Business Development, Change Management, Process Improvement, VoIP, Team Management, Avaya, Forecasting, SaaS, Program Management, Cross-functional Team..., IVR, Customer Acquisition, Strategic Planning, Business Development, Sales Operations, Telephony, Managed Services, Direct Sales, Salesforce.com, P&L Management, Sales Management
Education
Arizona State University 1986 — 1987
Erie Insurance October 2012 - Present
Erie Insurance April 2009 - October 2012
Erie Insurance February 2005 - April 2009
Telatron Marketing Group July 1992 - February 2005
TCIM Services 2002 - 2002
Montgomery Ward 2000 - 2001
Skills
Workers Compensation, Employee Benefits, SPHR, Deferred Compensation, Employee Relations, Process Improvement, Human Resources, Performance Management, Talent Management, Workforce Planning, Benefits Administration, Training, Leadership, Management, Recruiting, Customer Service, Insurance, Property
Education
Mercyhurst College 1986 — 1990
Bachelor's Degree, Social Work, 3.2
University of Delaware January 2014 - Present
University of Delaware June 2011 - January 2014
TCIM Services November 2005 - May 2011
Mike's Famous Harley Davidson 2004 - June 2005
Three Little Baker's Dinner Theatre May 2002 - May 2004
Wilmington Trust Bank 1998 - 2001
Trump Taj Mahal Hotel 2000 - 2000
Skills
Microsoft Office, Customer Service, Customer Satisfaction, Employee Relations, Team Building, Teamwork, Microsoft Word, Management, Outlook, Public Speaking, Community Outreach, Time Management, Research, Microsoft Excel
Education
University of Delaware 1996 — 2001
BS, Hotel, Restaurant and Institutional Management
John Dickinson High School 1992 — 1996
HS Diploma, College Prep
TCIM Services February 1998 - Present
Education
Tulsa Community College 1997 — 1998
Training, Instructional Design and Writing Consultant June 2009 - Present
Dollar Thrifty Automotive Group October 2004 - October 2008
Cox January 2004 - October 2004
TCIM Services January 1997 - August 2002
Skills
Instructional Design, Training, E-Learning, Instructor-led Training, Training Delivery, Leadership Development, Workshop Facilitation, Coaching, Blended Learning, Organizational..., Management, Performance Management, Needs Analysis, Staff Development, ADDIE, Learning Management, Organizational..., Adult Education, Employee Training, Onboarding, Employee Engagement, Interviews, Talent Management, Higher Education, Captivate, Policy, Distance Learning, Performance Improvement, Career Development, Performance Consulting, Management Development, Developing Writing..., Attended Quality..., Team Building
Education
Concordia University 1974 — 1979
M.A., Curriculum Development and Evaluation
TCIM Services February 2006 - May 2011
TCIM Services June 2005 - February 2006
TCIM Services June 2001 - June 2005
TCIM Services February 1995 - June 2001
TCIM Services April 1994 - February 1995
Skills
Training, Telecommunications, Call Center, Call Centers, Quality Assurance, Customer Experience
Education
University of Delaware
MDI Real Estate February 2008 - Present
TCIM Services 1995 - 2000
Education
Phoenix College 2002 — 2005
DIRECTV October 2014 - Present
DIRECTV June 2013 - March 2015
DIRECTV April 2007 - June 2013
Million Dollar Elm Casino July 2005 - April 2007
Americna Red Cross January 1997 - December 2001
TCIM Services July 2000 - October 2001
Skills
Training, Coaching, Adult Education, Public Speaking, Curriculum Design, Needs Analysis, Instructional Design, Instructor-led Training, Learning Management, Training Delivery, Leadership Development, Employee Training, Performance Management, Performance Improvement, Call Centers, Leadership, Performance Consulting
Education
Oklahoma State University 2012 — 2014
Master's Degree, Teaching, Learning, an Leadership with Occupational Education option, Cumulative 4.0
Northeastern State University
BS Education, Speech and English
Horizon Services, Inc. - Plumbing, Heating, Air Conditioning March 2014 - Present
TCIM Services December 2009 - December 2011
Preferred Capital BIDCO, Inc June 2008 - January 2010
Diamond Materials, LLC May 2005 - June 2008
Skills
Accounting, Financial Reporting, Budgets, Account Reconciliation, General Ledger, Payroll, Financial Analysis, Forecasting
Education
King's College 1991 — 1996
Pine Grove Asset Management January 2006 - Present
TCIM Services 1997 - 2000
Westgate Resorts 1996 - 1997
MC Assembly and Test 1993 - 1996
FPL 1988 - 1991
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Basic VBA, Macro programming for..., Vlookup, Spreadsheets, Financial Reporting, Data Analysis, Data Management, Database Administration, Process Automation, PowerPoint, Procedure Creation
Education
University of Central Florida 1990 — 1993
Mathematics
The University of Texas at Austin 1986 — 1990
Engineering
Miami Sunset
Comcast March 2011 - Present
Comcast November 2009 - March 2011
Comcast August 2006 - October 2009
Comcast November 2004 - August 2006
AstraZeneca November 2002 - October 2004
DuPont June 2002 - November 2002
DuPont Pharmaceuticals June 2001 - October 2001
TCIM Services June 1997 - June 2001
Skills
Call Center, Deployment, Telephony, Network Engineering, Vendor Management, System Deployment, Technical Support, Call Centers, Troubleshooting, Software Documentation, Servers, Microsoft Exchange, System Administration, Networking, Cisco Technologies, Network Administration, Operating Systems
Education
Wilmington University
Bachelor’s Degree, Information Systems Management, 3.69 GPA
Delaware Technical and Community College-Stanton-Wilmington
Associate of Arts and Sciences (AAS), Information Systems
Level 3 Communications November 2013 - Present
Level 3 Communications April 2006 - Present
KeHE Distributors Inc August 2008 - July 2010
TCIM Services May 2008 - August 2008
Level 3 Communications July 2007 - May 2008
Level 3 Communications March 2006 - July 2007
Education
Oklahoma State University 2001 — 2006
Bachelor of Education (B.Ed.), Education
Citi October 2013 - Present
Randstad March 2007 - August 2013
Fannie Mae August 2010 - January 2013
TCIM Services April 2009 - October 2009
Parker - Whitfield Consulting September 2008 - January 2009
Citi March 2007 - September 2008
Service Associates of America November 2004 - March 2007
Guaranteed Marketing Solutions March 2000 - November 2004
Warrantech Direct January 1993 - March 2000
Victor F. Dreitner & Associates November 1987 - January 1993
Skills
Vendor Management, Contract Negotiation, Program Management, CRM, Management, Start-ups, Telecommunications, Training, Call Center, Leadership, Software Documentation, Human Resources, Call Centers, Recruiting
Education
St. Mary's University 1982 — 1985
JD, Law
St. Mary's University 1978 — 1982
BA, English Communication Arts
Qualfon Corporation April 2013 - Present
Qualfon Corporation April 2012 - March 2013
TCIM Services January 2011 - February 2012
ICT Group January 2006 - February 2010
ICT Group January 2001 - December 2005
ICT Group January 1994 - December 2001
ICT Group January 1987 - December 1993
ICT Group January 1983 - December 1986
American Teleresponse January 1981 - January 1983
Marketing Resource International January 1980 - January 1981
Skills
BPO, Performance Management, Call Centers, Mergers & Acquisitions, CRM, Contract Negotiation, Talent Acquisition, Entrepreneurship, Start-ups, Process Improvement, Strategic Planning, Financial Services, Team Building, Customer Retention, Offshoring, Direct Sales, Sales Process, Sales Management, Operational Excellence, Healthcare, Telecommunications, Customer Satisfaction, Strategy, Account Management, Business Process..., Lead Generation, Leadership, Operations Management, Executive Management
Education
Boston College
BBA, Business Adminstation
Comanche Nation May 2014 - Present
Comanche Nation Tourism Center December 2003 - May 2014
TCIM Services January 1999 - October 2003
American Indian Training & Employment Program April 1976 - June 1986
Skills
Public Relations, Marketing Communications, Social Media, Project Management, Graphic Design, Web Design, Sales Management, Customer Service, Sales Operations, Direct Sales, Tribal Government, Tourism, Event Management, Department Budgeting, Department..., Sales, Business Planning, Event Planning, Entrepreneurship, Communication Training, Operating Budgets, Social Networking, Project Planning, Leadership Development, Social Media Marketing, Organizational..., Leadership, Marketing, Recruiting, Research, Management, Training, Online Marketing, Strategic Planning, Team Building, Music, Hospitality, Fundraising, Policy, Coaching, Team Leadership, Employee Relations, Nonprofits, Budgets, Community Outreach, Government, Community Development, Program Management, Editing, Grant Writing
Education
Oklahoma City University 1977 — 1982
Bachelor of Business Administration (BBA), Business Administration and Management, General
Cameron University 2003 — 2004
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General Accounting Minor
Exelon Generation October 2014 - Present
Constellation Energy October 2012 - October 2014
Exelon January 2012 - October 2012
Local Book Publishing, Inc November 2011 - December 2011
TCIM Services June 2011 - October 2011
Home Line Industries June 2009 - March 2011
Brandywine Nursing August 2007 - May 2009
Intercollegiate Studies Institute August 2007 - December 2008
Lifespan 2005 - 2007
Citizens Bank August 2005 - November 2005
Skills
Account Reconciliation, Customer Service, Analytics, Microsoft Excel, Royalties, Budgets, Accounting, Accounts Payable, Accounts Receivable, Auditing, Microsoft Word, Journal Entries, Teamwork, Salesforce.com, Spreadsheets, Inventory Management, Outlook, PowerPoint, General Ledger
Education
Johnson and Wales University 2003 — 2007
Bachelor of Science, Accounting
American Hearing Aid Associates September 2011 - Present
TCIM Services October 1992 - September 2011
Skills
Process Improvement, Windows, Vendor Management, Strategic Planning, Project Management, Team Building, Customer Service, Account Management, Leadership, Integration, Business Analysis, Program Management, Cross-functional Team..., CRM, Call Centers, Team Leadership, Management, Troubleshooting, Cloud Computing, Start-ups
Education
University of Delaware 1988 — 1992
BA, Political Science
Red Rock Behavorial Health Services October 2006 - Present
PSE Mail Clerk July 2011 - December 2011
TCIM Services March 2002 - July 2008
Skills
Microsoft Office, Public Speaking, Microsoft Excel, PowerPoint, Customer Service, Access, Data Entry, Event Planning, Human Resources, Leadership, Outlook, Process Improvement, Recruiting, Team Building, Coaching, Customer Satisfaction, Training, Strategic Planning
Education
University of Oklahoma
CVS Caremark Corporation March 2012 - Present
CVS Pharmacy October 2010 - April 2012
Target Inc January 2008 - October 2010
Target Inc November 2005 - June 2006
Colonial School District January 2005 - May 2005
Kelly Staffing Services September 2001 - June 2002
TCIM Services April 2000 - April 2001
Skills
Sales Managment, Talent Development, Project Planning, Leadership, Sales Management, Training, Sales, Customer Service, Management, Marketing, Profit, Merchandising, Marketing Strategy
Education
Goldey Beacom College 1996 — 2000
Bachelors of Science, Business Administration; Marketing Management
Rodan + Fields Dermatologists March 2014 - Present
Creek Nation Casino May 2005 - Present
Creek Nation Casino April 2004 - May 2005
Creek Nation Casino April 2003 - April 2004
Creek Nation Casino September 2002 - April 2003
Creek Nation Casino June 2002 - September 2002
TCIM Services April 2001 - April 2002
Warehouse Market September 2000 - April 2001
Strictly Fitness September 1995 - September 2000
Skills
Ambition Drive, Organized, Highly Adaptable, Casino, Team Building, Gaming Industry, Operations Management, Budgets, Employee Relations, Inventory Management, Leadership, Casino Gaming, Strategic Planning, Forecasting, Coaching, Self-driven, Organizational Structure, Result Oriented, System Monitoring, Event Planning, Business Services, Maintenance, Team-oriented, Active Directory, Microsoft Word, Microsoft Excel, Analytical Skills, Goal Oriented, Integrity, Schedules, Feedback, Training, Flexible Schedule, Process Improvement, Performance Management, Process Scheduler, Online Gaming, Adaptation, Customer Service, Sales, Hospitality, Bingo, Tribal Gaming, Troubleshooting, System Administration, Public Relations, Project Management, Online Gambling, Gaming, Management
Education
Northeastern State University 1996 — 2002
Associates, General Education
Northeastern State University 1996 — 2001
None, Marketing, Accounting
Level 3 Communications November 2014 - Present
Level 3 Communications August 2009 - November 2014
TCIM Services 2008 - 2009
Wyndham Vacation Ownership 2005 - 2008
Hillcrest Medical Center 1992 - 1999
Skills
Account Management, Sales, Sales Growth, Solution Selling, Direct Sales, Cold Calling, Managed Services, VoIP, Negotiation, Salesforce.com, Telecommunications, Channel Partners, Selling, Sales Process, Co-location, Management, Unified Communications, Sales Management, Customer Service, MPLS, Call Centers
Education
Oklahoma State University
Bachelor of Science, Education
Rent-A-Center November 2009 - Present
Aaron'e Sales & Lease January 2007 - June 2008
Sitel June 2006 - January 2007
TCIM Services March 2006 - June 2006
UPS September 2005 - January 2006
Black & Decker May 2005 - August 2005
Republic Industries Inc. October 2004 - April 2005
Republic Industries October 2004 - April 2005
Harris Potteries June 2004 - November 2004
Harris Potteries June 2004 - November 2004
Education
Texas State Technical College 2005 — 2006
Associate, Computer Network Admin
Texas State Technical College
Associate, Computer Network Admin
Texas State Technical College
Associate, Computer Network Admin
Amazon June 2014 - Present
Target February 2014 - June 2014
Citi October 2009 - August 2012
TCIM Services March 2007 - October 2009
Skills
Leadership, Operations Management, Management, Training, Sales, Strategy, Credit, Coaching, Business Strategy, Call Centers, Banking, Analysis, Team Building, Call Center, Customer Satisfaction, Performance Management, Telecommunications, Sales Management, Process Improvement, Financial Analysis, Business Process..., Relationship Management, Human Resources, Vendor Management, Team Management, Outsourcing, CRM, Finance, Customer Service, Team Leadership, Account Management, Employee Relations, Customer Experience, Business Planning, Strategic Planning, Risk Management, Marketing, Leadership Development, Employee Engagement, Business Development, Organizational..., Public Speaking
Education
EAE Business School 2012 — 2013
Master, International Business
University of Arizona 2004 — 2007
B.A, Economics
ThinOps Communications September 2008 - Present
TCIM Services September 2006 - September 2008
Education
Rice University 1999 — 2003
BA, Managerial Studies
Parkinson Web & Programming October 2010 - Present
TCIM Services August 2010 - September 2010
Circle K August 2008 - January 2009
Skills
Web Design, Computer Program, Windows Office, Advanced computer skills, Cpr Certified, Lifeguarding, Typing, Video Games, Basic Electrical, Car Stereo Hookup, Audio/Visual Hookup
Education
In Between 2006 — 2014
Associate of Science (A.S.), Psychology
Oklahoma Christian University 2010 — 2011
Sonic Drive-In July 2012 - October 2012
TCIM Services November 2010 - November 2011
Jasco Products September 2008 - October 2010
Education
Metro Technology Centers 2006 — 2008
Certifications, Computer Repair and Networking, 2 years
Harding Charter Prepatory High School 2003 — 2007
Diploma, All Required, 12
TCIM Services 2012 - 2012
McDonald's Corporation May 2010 - August 2010
Skills
Demonstrates..., Developed communication..., Ability to work..., Ability to build and..., Cooperative, Close Attention to..., Exceptional Listener, Cash Management, Problem Solving, Customer Service
Education
Tulsa Technology Center-Lemley Campus 2012 — 2012
GED, YouthBuild, graduated
1st Choice Home 2012 - 2012
Walmart September 2010 - December 2011
Onin Sta May 2010 - August 2010
TCIM Services November 2009 - April 2010
Education
Paris Junior College 2012 — 2012
General Studies, Generals
Apple Inc. June 2012 - Present
Sprint Nextel August 2011 - May 2012
TCIM Services July 2009 - June 2011
Skills
Work Well in teams and..., Strongly self-motivated, Business Excellence, Excellent communication..., Able to Achieve goals..., Excellent Customer..., Ready to Learn And...
Education
Oklahoma City Community College 2009 — 2011
Associate's degree, Business, Management, Marketing, and Related Support Services
El Camino College 2006 — 2008
Associate's degree, BUISNESS
Hark Rock Hotel & Casino November 2011 - Present
TCIM Services July 2011 - December 2011
Riverspirit Casino March 2011 - July 2011
Skills
Data Entry, Customer Service, Microsoft Excel, Microsoft Office
Education
Oklahoma Virtual High School 2008 — 2010
Diploma, 3.5
Tulsa Technology Center-Broken Arrow Campus 2008 — 2010
Associate's degree, Cosmetology/Cosmetologist, General
mister hotshine April 2012 - Present
Convergys September 2010 - August 2011
TCIM Services March 2009 - September 2010
Education
Pima Community College 2012 — 2012
ged, ged
TCIM Services August 2012 - Present
Kohl's Department Stores November 2011 - Present
Supercuts November 2008 - February 2010
Skills
Microsoft Office, Typing, Calling, Programming, Social Networking, Bilingual, German, Accurate Record Keeping, Filing, Appointment Scheduling
Education
University of Oklahoma 2010 — 2012
Bachelors, German
Copperas Cove High School 2006 — 2010
Diploma
Career Point College 2010 - Present
TCIM Services April 2010 - October 2010
Ebony's Massage January 2002 - September 2009
Skills
Front to Back Office, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Team Leadership, Time Management, Organization, Great Personality, Always Punctual, Knowledge Representation
Education
Brown Mackie College-Tulsa 2013 — 2015
Associate's degree, Business Administration, Management and Operations
Career Point College 2009 — 2010
Diploma, Administrative Assistant
Paris Regional Medical Center January 2013 - Present
TCIM Services June 2008 - August 2012
Kroger May 2006 - June 2008
Skills
Hospitals, Healthcare, HIPAA, Medical Terminology, Healthcare Information..., Customer Service, Meditech, Microsoft Word, Public Speaking, Microsoft Office, Microsoft Excel, Medical Devices, Troubleshooting, Windows, Cpr Certified, Psychology, Telephone Skills, Emergency Management, Critical Thinking, Filing, Strategic Planning, Patient Education, Data Entry, Medical Records, Crisis Intervention, PowerPoint, Training, Facebook, Inventory Management, Time Management, Teamwork, Leadership, Outlook, Problem Solving, Team Leadership, Cashiering
Education
Texas A&M University-Commerce 2013 — 2015
Bachelor of Science (B.S.), Psychology
Paris Junior College 2010 — 2013
Associate of Science (AS), Psychology
North Lamar High School 2002 — 2006
Diploma, General Studies
Bealls February 2013 - Present
TCIM Services March 2011 - July 2011
Education
Paris Junior College 2010 — 2012
Aetna June 2012 - Present
Texas Health and Human Services Commission February 2009 - June 2012
TCIM Services June 2003 - July 2005
Education
Texas Southern University 2005 — 2008
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Paris Junior College 2003 — 2005
Associate of Science (A.S.)
US Script December 2013 - Present
Mission Financial Services May 2005 - October 2013
John Wiley Publishing March 2005 - May 2005
TCIM Services June 1998 - March 2005
Tulsa March 1992 - June 1998
United States Marine Corps January 1986 - January 1992
Skills
Customer Service, Policy, Sales, Time Management, Training, Process Scheduler, Advertising
Education
Alliant International University-Fresno 2014 — 2016
PsyD, Organizational development
Ashford University 2012 — 2013
Masters of Business Administration (MBA), Healthcare Administration
Ashford University 2008 — 2009
Bachelor of Science (B.S.), Organizational Management
Santander Consumer USA Inc. March 2013 - Present
AmerisourceBergen May 2011 - March 2013
Santander Consumer USA Inc. October 2007 - May 2011
Citi May 2007 - October 2007
Capital One Auto Finance September 2004 - May 2007
TCIM Services February 2001 - September 2004
Skills
Portfolio Management
Education
Paris Junior College