Teletech Corp
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Teletech Corp Employees
Target August 2014 - Present
Target September 2011 - August 2014
Homeownership Preservation Foundation May 2011 - August 2011
Target February 2008 - April 2011
Target June 2006 - January 2008
Starwood Hotels October 2004 - May 2006
Teletech, Corp September 2000 - October 2004
Lipper Analytical Services October 1996 - August 2000
Skills
Strategic Planning, Enterprise Architecture, Team Building, M&A experience, Technical Architecture, Technical Leadership, Driving Results, Offshore Software..., Project Governance, Vendor Management, SOA, Team Leadership, Business Process..., Software Development, Solution Architecture, IT Strategy, Mergers & Acquisitions, Program Management, Cloud Computing, Enterprise Software, Process Improvement, SDLC
Education
Boston University 1990 — 1994
BA
TeleTech Corp. July 2012 - Present
Skills
Consumer Relations ..., International Trade, Business Intelligence, CRM, Customer Satisfaction, Call Centers, Team Leadership, Process Improvement, Customer Experience
Education
Case Western Reserve University 1970 — 1972
Master's degree, International Relations and Affairs
City University of New York 1967 — 1970
Bachelor of Business Administration (BBA), Vocational Rehabilitation Counseling/Counselor
TeleTech Corp October 1998 - Present
Skills
Telecommunications, Business Analysis, Project Management, Integration, Change Management, Business Strategy, Requirements Analysis, Program Management, Management, Business Development, MPLS, Unified Communications, Active Directory
Education
St. Norbert College 1994 — 1998
Regis University May 2001 - Present
TeleTech Corp. September 1998 - May 2001
Kmart September 1996 - September 1998
Skills
Leadership Development, Employee Relations, PeopleSoft, Payroll, Onboarding, Benefits Administration
Education
Regis University 2009 — 2011
MBA, Double major in Finance/Accounting & Internationl Business
Regis University 2001 — 2006
BS, Business Admin (Finance & Mathematics) minor in Communication
Convergys May 2014 - July 2014
Teletech Corp January 2014 - April 2014
ATT Internet Services June 2009 - September 2013
Orange Park Christian Center March 2003 - June 2009
Coldwell Banker Vanguard Realty, Inc. May 2006 - May 2009
Old Dominion University Library 1986 - May 1996
Skills
Data Entry, Telephone Skills, Customer Service, Microsoft Office, Outlook, Administrative..., Microsoft Excel, Troubleshooting, Spreadsheets
Education
Everest University 2008 — 2011
A.S., MIBC
Tidewater Community College 1978 — 1982
AAS, Secretarial Science
Teletech Corp Assistant ControllerDigital Merchant Systems1981 - 1989
Education
Western Governors University 2008 — 2010
Accounting
University of Illinois at Urbana-Champaign 1966 — 1970
TeleTech Corp Customer Service$
Skills
Theater, Actor, Singer, Digital Photography, Public Speaking, American History, Singing, Customer Service, Theatre, Automobile, Creative Writing, Social Networking, Film, Blogging, Facebook, Acting, Voice Acting, Public Relations
Education
State University of New York at Buffalo 1982 — 1985
Master of Science (M.S.), Social Sciences
University of Kansas 1967 — 1969
Bachelor of Science (B.S.), Secondary Education and Teaching
Niagara County Community College 1964 — 1967
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities, 3.5
Call Experts New Jersey May 2014 - Present
Call Experts May 2010 - Present
Call Experts Charlotte April 2013 - Present
Call Experts/TeleTech Corp June 2006 - May 2010
TeleTech Corp June 2006 - June 2007
Skills
Call Center, Telecommunications, TQM, Technology Solutions, Business Strategy, Strategic Planning, Team Building, Operations Management, Budgets, New Business Development, Team Leadership, Outsourcing, Sales Management, Contract Negotiation, Program Management, Direct Sales, Customer Service, Call Centers, Analysis, Coaching, IT Management, Business Development, Solution Selling, Quality Assurance, Account Management, Customer Satisfaction, Customer Experience, Start-ups, Leadership, Sales, Customer Retention, CRM, Marketing, Training
Education
The Citadel 2008 — 2010
MBA, Business Administration
Franklin & Marshall College 2002 — 2006
BA, Government and English
University of Haifa 2005 — 2005
Rutgers, The State University of New Jersey-New Brunswick 2004 — 2004
University of Colorado at Boulder 2003 — 2003
Waterloo Data August 2014 - Present
Office Beacon LLC June 2014 - Present
Vocus March 2013 - October 2013
ProV International January 2011 - December 2012
Pacific Business Group Limited September 2009 - August 2010
Teletech Corp. October 2008 - September 2009
APAC Customer Services March 2006 - October 2008
Skills
BPO, Marketing, Social Media Marketing, Press Releases, Public Relations, Sales, Cloud Computing, Outsourcing, CRM, Team Management, Account Management, Vendor Management, Business Development, Lead Generation, Management, Call Centers, Strategy, Salesforce.com, SaaS, Enterprise Software, Sales Process
Education
Philippine Christian University
Time Warner Cable September 2011 - Present
TRG Customer Solutions December 2008 - March 2010
TRG Customer Solutions January 2008 - March 2010
Sprint Nextel September 2007 - April 2009
Teletech, Corp March 2008 - December 2008
US Navy August 2003 - August 2007
Skills
Training, Customer Service, Troubleshooting, Sales, Call Centers, Technical Support, Customer Satisfaction, Invoicing, Customer Experience, Wireless, Problem Solving, Telecommunications
Education
ITT Technical Institute-San Diego 2010 — 2012
Associate’s Degree, Criminal Justice/Police Science, 3.0
Harrison Medical Center October 2012 - Present
Harrison Medical Center September 2010 - October 2012
TeleTech Corp. February 2007 - July 2009
Education
Olympic College