Transcom Company
Industry: Company
DescriptionTranscom WorldWide AB is a "global customer experience specialist", i.e. a debt collection agency, providing customer care, sales, technical support and collections services through an extensive network of contact centers and work-at-home agents. Headquarters: Sweden Founded: 1995 Type of business: Public (Nasdaq Stockholm, ticker: TWW, ISIN SE0006168316) Subsidiaries: Awesome OS, Transcom Worldwide Spa,
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Transcom Employees
Employee
Years
Job
Industry
Carol Lynn Walden Carol Lynn Walden's Transcom Experience January 2012 - August 2013
Job Human Resources
Industry Human Resources
Experience
Haven for Hope January 2014 - June 2014
Transcom January 2012 - August 2013
Saint Juste Management Corporation Burger King Franchisee January 2010 - January 2012
Skills
Interviews, Human Resources, Training, Talent Management, Payroll, Management
Education
The University of Texas at San Antonio 2013 — 2014
Double major- Bachelor of Applied Science (B.A.Sc.), Research and Experimental Psychology, Sociology, 3.61 GPA
San Antonio College 2010 — 2012
Certification Level II, Human Resources Management/Personnel Administration, General, 4.0 GPA
Haven for Hope January 2014 - June 2014
Transcom January 2012 - August 2013
Saint Juste Management Corporation Burger King Franchisee January 2010 - January 2012
Skills
Interviews, Human Resources, Training, Talent Management, Payroll, Management
Education
The University of Texas at San Antonio 2013 — 2014
Double major- Bachelor of Applied Science (B.A.Sc.), Research and Experimental Psychology, Sociology, 3.61 GPA
San Antonio College 2010 — 2012
Certification Level II, Human Resources Management/Personnel Administration, General, 4.0 GPA
Irene Berns Irene Berns's Transcom Experience February 2010 - September 2010
Job Works Advisor at TX Dept Of Health and Human Services
Industry Computer Hardware
Experience
TX Dept Of Health and Human Services August 2013 - Present
Apple October 2010 - July 2013
Transcom February 2010 - September 2010
United Service Investments November 1994 - June 2009
Miami Cerebral Palsy Foundation May 1993 - October 1994
TX Dept of MHMR November 1988 - May 1993
Skills
iPhone, SaaS, Product Marketing, OS X, iOS, Salesforce.com, Product Management, iWork, Mobile Devices, Enterprise Software, Troubleshooting, Technical Support, Team Leadership, Sales, Account Management
Education
Our Lady of the Lake University 1984 — 1987
Social Work
San Antonio College 1984 — 1986
Associate of Arts (AA), Social Work
TX Dept Of Health and Human Services August 2013 - Present
Apple October 2010 - July 2013
Transcom February 2010 - September 2010
United Service Investments November 1994 - June 2009
Miami Cerebral Palsy Foundation May 1993 - October 1994
TX Dept of MHMR November 1988 - May 1993
Skills
iPhone, SaaS, Product Marketing, OS X, iOS, Salesforce.com, Product Management, iWork, Mobile Devices, Enterprise Software, Troubleshooting, Technical Support, Team Leadership, Sales, Account Management
Education
Our Lady of the Lake University 1984 — 1987
Social Work
San Antonio College 1984 — 1986
Associate of Arts (AA), Social Work
Paolo Refosco Paolo Refosco's Transcom Experience 2011 - 2012
Job Senior Manager, Techical Services Network Operations and Learning at IMAX
Industry Broadcast Media
Experience
IMAX March 2015 - Present
IMAX February 2012 - Present
Transcom 2011 - 2012
TransUnion of Canada September 2003 - November 2010
ING DIRECT Canada March 1997 - September 2003
Skills
Call Center, Financial Services, Customer Experience, Call Centers, Risk Management, Process Improvement, Team Leadership, Vendor Management, Customer Service, Contact Centers, Telecommunications, Management, Team Management, Negotiation, Change Management, Business Process..., CRM, Outsourcing, Strategy, Leadership, Account Management, Cross-functional Team..., Business Analysis, Team Building
Education
Mohawk College
Business Marketing Graduate Diploma, Business, Management, Marketing, and Related Support Services
IMAX March 2015 - Present
IMAX February 2012 - Present
Transcom 2011 - 2012
TransUnion of Canada September 2003 - November 2010
ING DIRECT Canada March 1997 - September 2003
Skills
Call Center, Financial Services, Customer Experience, Call Centers, Risk Management, Process Improvement, Team Leadership, Vendor Management, Customer Service, Contact Centers, Telecommunications, Management, Team Management, Negotiation, Change Management, Business Process..., CRM, Outsourcing, Strategy, Leadership, Account Management, Cross-functional Team..., Business Analysis, Team Building
Education
Mohawk College
Business Marketing Graduate Diploma, Business, Management, Marketing, and Related Support Services
Nisha Jackson's Transcom Experience September 2009 - June 2010
Job Customer Service Supervisor at Systems & Methods
Industry Telecommunications
Experience
Systems & Methods August 2015 - Present
Millennium1 Solutions 2014 - August 2015
BD 2011 - 2014
VMC December 2010 - December 2011
Transcom September 2009 - June 2010
Afni July 2008 - September 2009
JPMorgan Chase February 2005 - July 2008
Skills
Call Center, Team Leadership, Call Centers, Sales, Leadership, Management, Coaching, Process Improvement, Program Management, Customer Service, Customer Satisfaction, Policy, Performance Management, Microsoft Excel, Training, Operations Management, Leadership Development, Customer Experience, Software Documentation
Education
The University of Texas at San Antonio 2005 — 2008
Bachelors, Business Management
Northwest Vista College 2002-2005 2002 — 2005
Associates, Business Administration
JOHN JAY HIGH SCHOOL 1992 — 1996
Systems & Methods August 2015 - Present
Millennium1 Solutions 2014 - August 2015
BD 2011 - 2014
VMC December 2010 - December 2011
Transcom September 2009 - June 2010
Afni July 2008 - September 2009
JPMorgan Chase February 2005 - July 2008
Skills
Call Center, Team Leadership, Call Centers, Sales, Leadership, Management, Coaching, Process Improvement, Program Management, Customer Service, Customer Satisfaction, Policy, Performance Management, Microsoft Excel, Training, Operations Management, Leadership Development, Customer Experience, Software Documentation
Education
The University of Texas at San Antonio 2005 — 2008
Bachelors, Business Management
Northwest Vista College 2002-2005 2002 — 2005
Associates, Business Administration
JOHN JAY HIGH SCHOOL 1992 — 1996
Mary Grace Peralta Mary Grace Peralta's Transcom Experience January 2014 - August 2014
Job Virtual Assistant at Modern Telecare
Industry Hospital & Health Care
Experience
Fundavision.com August 2014 - Present
Argosy BPO September 2014 - Present
Modern Telecare February 2015 - Present
Transcom January 2014 - August 2014
Transcom January 2013 - December 2013
Transcom July 2010 - January 2013
Skills
Customer Service, Collections, Book keeping, Telemarketing, Event Planning, Advertising, Selling, Office Administration, Email Marketing, Writing, Performance Management
Education
University of Santo Tomas 1986 — 1991
Graduate -, Marketing/Marketing Management, General
Fundavision.com August 2014 - Present
Argosy BPO September 2014 - Present
Modern Telecare February 2015 - Present
Transcom January 2014 - August 2014
Transcom January 2013 - December 2013
Transcom July 2010 - January 2013
Skills
Customer Service, Collections, Book keeping, Telemarketing, Event Planning, Advertising, Selling, Office Administration, Email Marketing, Writing, Performance Management
Education
University of Santo Tomas 1986 — 1991
Graduate -, Marketing/Marketing Management, General
Jami Frank's Transcom Experience October 2010 - January 2011
Job Dispatcher at Acme
Industry Transportation/Trucking/Railroad
Experience
Acme September 2012 - Present
JQB June 2006 - September 2012
M&J Energy October 2010 - August 2011
TransCom October 2010 - January 2011
Skills
Oracle, JDE Enterprise One, JD Edwards, SOAR, PDF Creator, Forklift Operator, Telemarketing, ACSR, Logo Design, Microsoft Office, Microsoft Exchange, QuickBooks, Peachtree, Sage, Accounts Payable, Accounting, Accounts Receivable, Account Management, Dispatching, Dispatchers
Education
University of Louisiana at Lafayette 2009 — 2011
Accounting, Accounting
Opelousas Senior High School 2005 — 2009
Advanced Placement Classes, A
Acme September 2012 - Present
JQB June 2006 - September 2012
M&J Energy October 2010 - August 2011
TransCom October 2010 - January 2011
Skills
Oracle, JDE Enterprise One, JD Edwards, SOAR, PDF Creator, Forklift Operator, Telemarketing, ACSR, Logo Design, Microsoft Office, Microsoft Exchange, QuickBooks, Peachtree, Sage, Accounts Payable, Accounting, Accounts Receivable, Account Management, Dispatching, Dispatchers
Education
University of Louisiana at Lafayette 2009 — 2011
Accounting, Accounting
Opelousas Senior High School 2005 — 2009
Advanced Placement Classes, A
Chris Courneya's Transcom Experience March 2011 - March 2012
Job Senior Account Director at HGS Canada Inc.
Industry Outsourcing/Offshoring
Experience
HGS Canada Inc. August 2013 - Present
HGS Canada Inc. April 2012 - July 2013
Transcom March 2011 - March 2012
Transcom September 2010 - May 2011
Transcom September 2009 - September 2010
Sitel April 2009 - September 2009
Sitel January 2009 - April 2009
Sitel March 2008 - January 2009
Sitel April 2007 - March 2008
Sitel/ClientLogic January 2006 - March 2007
Skills
Strategic Planning, Call Center, Customer Satisfaction, Forecasting, Performance Delivery, Workforce Management, Risk Assessment, Financial Management, Outbound, Inbound Marketing, BPO, Contact Centers, Training, Call Centers, Delivery Performance, Customer Experience, Leadership, Management, Coaching, Business Development, Team Building, Human Resources, Project Management, Outsourcing, Six Sigma, Project Planning, Budgets
Education
St. Lawrence College 2000 — 2003
Computer Programmer Analyst, Computer Programming
HGS Canada Inc. August 2013 - Present
HGS Canada Inc. April 2012 - July 2013
Transcom March 2011 - March 2012
Transcom September 2010 - May 2011
Transcom September 2009 - September 2010
Sitel April 2009 - September 2009
Sitel January 2009 - April 2009
Sitel March 2008 - January 2009
Sitel April 2007 - March 2008
Sitel/ClientLogic January 2006 - March 2007
Skills
Strategic Planning, Call Center, Customer Satisfaction, Forecasting, Performance Delivery, Workforce Management, Risk Assessment, Financial Management, Outbound, Inbound Marketing, BPO, Contact Centers, Training, Call Centers, Delivery Performance, Customer Experience, Leadership, Management, Coaching, Business Development, Team Building, Human Resources, Project Management, Outsourcing, Six Sigma, Project Planning, Budgets
Education
St. Lawrence College 2000 — 2003
Computer Programmer Analyst, Computer Programming
Jennifer Shafer Jennifer Shafer's Transcom Experience July 2013 - May 2014
Job Human Resources Generalist at The Integer Group
Industry Human Resources
Experience
The Integer Group August 2015 - Present
The Integer Group May 2014 - August 2015
Transcom July 2013 - May 2014
BPI Technology, Inc. October 2008 - June 2013
University of Northern Iowa August 2006 - October 2008
Skills
Employee Relations, Human Resources, Recruiting, Interviews
Education
University of Northern Iowa
Bachelor's Degree, General Studies
The Integer Group August 2015 - Present
The Integer Group May 2014 - August 2015
Transcom July 2013 - May 2014
BPI Technology, Inc. October 2008 - June 2013
University of Northern Iowa August 2006 - October 2008
Skills
Employee Relations, Human Resources, Recruiting, Interviews
Education
University of Northern Iowa
Bachelor's Degree, General Studies
Kathryn Lumagod Kathryn Lumagod's Transcom Experience 2008 - March 2012
Job Product Specifics Trainer at Transcom
Industry Outsourcing/Offshoring
Experience
Transcom 2008 - March 2012
Transcom March 2007 - July 2008
Skills
Training, BPO, Customer Experience, Customer Satisfaction, Performance Management, Process Improvement, Technical Support, Contact Centers, Workforce Management, Team Management, Outsourcing
Education
Philippine School of Business Administration 1999 — 2002
Master's degree, Business Administration and Management, General
Philippine School of Business Administration 1994 — 1998
Bachelor of Science (B.S.), Business Administration and Management, General
Transcom 2008 - March 2012
Transcom March 2007 - July 2008
Skills
Training, BPO, Customer Experience, Customer Satisfaction, Performance Management, Process Improvement, Technical Support, Contact Centers, Workforce Management, Team Management, Outsourcing
Education
Philippine School of Business Administration 1999 — 2002
Master's degree, Business Administration and Management, General
Philippine School of Business Administration 1994 — 1998
Bachelor of Science (B.S.), Business Administration and Management, General
Danielle Porter Danielle Porter's Transcom Experience October 2009 - March 2010
Job Matera PaperBilling Specialist at LeadingEdge Personnel
Industry Construction
Experience
LeadingEdge Personnel July 2014 - Present
LeadingEdge Personnel July 2014 - Present
Randstad-Capital Group February 2015 - April 2015
Gillette Air Conditioning Company, Inc October 2011 - July 2014
Judson ISD October 2010 - July 2011
U.S. Census Bureau April 2010 - August 2010
Transcom October 2009 - March 2010
Texas State University January 2007 - July 2009
Skills
Facebook, Microsoft Office, Customer Service, Public Speaking, Marketing, Leadership, Social Networking, General Ledger, Purchase Orders, Inventory Control, Requisitions, Public Administration, Emergency Management, Homeland Security, Excel, Business Ethics, Word, Outlook, Construction, Social Media Marketing, Journalism, Budget, Radio Broadcasting, Broadcast Television, Research, Social Media, Video Production, Time Management, Final Cut Pro, Event Planning, Teamwork, Community Outreach, Writing, Advertising, Adobe Audition
Education
Wayland Baptist University 2011 — 2013
MPA, Public Administration-Homeland Security/Emergency Management
Texas State University-San Marcos 2006 — 2009
Bachelor of Arts (BA), Mass Communication/Media Studies
LeadingEdge Personnel July 2014 - Present
LeadingEdge Personnel July 2014 - Present
Randstad-Capital Group February 2015 - April 2015
Gillette Air Conditioning Company, Inc October 2011 - July 2014
Judson ISD October 2010 - July 2011
U.S. Census Bureau April 2010 - August 2010
Transcom October 2009 - March 2010
Texas State University January 2007 - July 2009
Skills
Facebook, Microsoft Office, Customer Service, Public Speaking, Marketing, Leadership, Social Networking, General Ledger, Purchase Orders, Inventory Control, Requisitions, Public Administration, Emergency Management, Homeland Security, Excel, Business Ethics, Word, Outlook, Construction, Social Media Marketing, Journalism, Budget, Radio Broadcasting, Broadcast Television, Research, Social Media, Video Production, Time Management, Final Cut Pro, Event Planning, Teamwork, Community Outreach, Writing, Advertising, Adobe Audition
Education
Wayland Baptist University 2011 — 2013
MPA, Public Administration-Homeland Security/Emergency Management
Texas State University-San Marcos 2006 — 2009
Bachelor of Arts (BA), Mass Communication/Media Studies
Kellie Carroll Kellie Carroll's Transcom Experience 2006 - 2008
Job Experienced Corporate Training Manager
Industry Education Management
Experience
Barclays November 2013 - Present
Sitel 2010 - 2012
Cricket communications 2008 - 2009
Transcom 2006 - 2008
Cashtyme 2005 - 2006
Tuesday morning 2004 - 2005
CitiTrends 2003 - 2004
AOL 1996 - 2000
Skills
Call Center, Customer Satisfaction, Performance Management, Training, Recruiting, Coaching, Team Building, Vendor Management, Employee Relations, Employee Training, Customer Experience, Customer Service, Process Improvement, Talent Acquisition, Team Leadership, Talent Management, Organizational..., Sales, Program Management, Quality Assurance, Management, Employee Engagement, Payroll, Leadership Development, Interviews, Onboarding, Hiring, Organizational..., Sourcing, HRIS, Call Centers, Leadership
Education
University of Phoenix 2015 — 2017
Doctor of Education (Ed.D.), Adult and Continuing Education and Teaching
University of Phoenix 2013 — 2015
Master of Arts (M.A.), Adult and Continuing Education and Training
University of Phoenix 2011 — 2013
Bachelor's degree, Business
University of Phoenix 2009 — 2011
Associate's degree, Business
Northwestern high scool 2000 — 2004
High School Diploma, General
Barclays November 2013 - Present
Sitel 2010 - 2012
Cricket communications 2008 - 2009
Transcom 2006 - 2008
Cashtyme 2005 - 2006
Tuesday morning 2004 - 2005
CitiTrends 2003 - 2004
AOL 1996 - 2000
Skills
Call Center, Customer Satisfaction, Performance Management, Training, Recruiting, Coaching, Team Building, Vendor Management, Employee Relations, Employee Training, Customer Experience, Customer Service, Process Improvement, Talent Acquisition, Team Leadership, Talent Management, Organizational..., Sales, Program Management, Quality Assurance, Management, Employee Engagement, Payroll, Leadership Development, Interviews, Onboarding, Hiring, Organizational..., Sourcing, HRIS, Call Centers, Leadership
Education
University of Phoenix 2015 — 2017
Doctor of Education (Ed.D.), Adult and Continuing Education and Teaching
University of Phoenix 2013 — 2015
Master of Arts (M.A.), Adult and Continuing Education and Training
University of Phoenix 2011 — 2013
Bachelor's degree, Business
University of Phoenix 2009 — 2011
Associate's degree, Business
Northwestern high scool 2000 — 2004
High School Diploma, General
Bruce Emberley's Transcom Experience July 2015 - Present
Job Business Manager at Transcom
Industry Information Technology and Services
Experience
Transcom July 2015 - Present
Elavon, Inc. December 2013 - July 2015
Elavon, Inc. May 2013 - December 2013
Governor's Office of Information Technology January 2013 - May 2013
Elavon, Inc. October 2012 - January 2013
US Army August 2011 - September 2012
US Army November 2007 - August 2011
US Army September 2003 - October 2007
Skills
Marketing Strategy, Talent Acquisition, Leadership Development, Team Building, Personnel Management, Human Resources, Employee Relations, Organizational..., Operations Management, Strategic Planning, Training, Negotiation, Policy, Strategy, Recruiting, Process Improvement, Management, Vendor Management, Leadership, Performance Management, Analysis, Talent Management, Army, Military, Networking, Change Management, Project Management, Military Experience, Government, Security Clearance, Hiring, CRM, Program Management, Business Development, Coaching, System Administration, Applicant Tracking..., Security, Team Leadership, Organizational..., Logistics, Staff Development, Employee Benefits, Employee Training, DoD, Information Technology, Administration, Project Planning, Conflict Resolution, Interviews
Education
Regis University 2013 — 2015
Master of Business Administration (MBA), Strategic Management
Post University
Bachelor of Business Administration (B.B.A.), Marketing, 3.95
Transcom July 2015 - Present
Elavon, Inc. December 2013 - July 2015
Elavon, Inc. May 2013 - December 2013
Governor's Office of Information Technology January 2013 - May 2013
Elavon, Inc. October 2012 - January 2013
US Army August 2011 - September 2012
US Army November 2007 - August 2011
US Army September 2003 - October 2007
Skills
Marketing Strategy, Talent Acquisition, Leadership Development, Team Building, Personnel Management, Human Resources, Employee Relations, Organizational..., Operations Management, Strategic Planning, Training, Negotiation, Policy, Strategy, Recruiting, Process Improvement, Management, Vendor Management, Leadership, Performance Management, Analysis, Talent Management, Army, Military, Networking, Change Management, Project Management, Military Experience, Government, Security Clearance, Hiring, CRM, Program Management, Business Development, Coaching, System Administration, Applicant Tracking..., Security, Team Leadership, Organizational..., Logistics, Staff Development, Employee Benefits, Employee Training, DoD, Information Technology, Administration, Project Planning, Conflict Resolution, Interviews
Education
Regis University 2013 — 2015
Master of Business Administration (MBA), Strategic Management
Post University
Bachelor of Business Administration (B.B.A.), Marketing, 3.95
Joni (Stephens King) Williams Joni (Stephens King) Williams's Transcom Experience September 1998 - March 2001
Job
Industry Health, Wellness and Fitness
Experience
Mercer County Health Department May 2005 - Present
Premium Standard Farms September 2001 - February 2003
Adams Mark Hotel of Indianapolis Airport March 2001 - May 2001
Transcom September 1998 - March 2001
Medical Associates of Maquoketa Iowa July 1998 - September 1998
Skills
Human Resources, Interviews, Employee Training, Employee Relations, HR Policies, Training Delivery, Teamwork, New Hire Orientations, Event Planning, Grant Writing, Program Development, HTML
Education
North Central Missouri College 1996 — 1998
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Mercer County Health Department May 2005 - Present
Premium Standard Farms September 2001 - February 2003
Adams Mark Hotel of Indianapolis Airport March 2001 - May 2001
Transcom September 1998 - March 2001
Medical Associates of Maquoketa Iowa July 1998 - September 1998
Skills
Human Resources, Interviews, Employee Training, Employee Relations, HR Policies, Training Delivery, Teamwork, New Hire Orientations, Event Planning, Grant Writing, Program Development, HTML
Education
North Central Missouri College 1996 — 1998
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Markus Naczinsky Markus Naczinsky's Transcom Experience April 2010 - June 2012
Job Director, Human Resources & Administration EMEA bei Reval Austria GmbH
Industry Computer Software
Experience
Reval Austria GmbH September 2013 - Present
IS Inkasso Service GmbH - company of the Transcom group July 2012 - June 2013
Transcom April 2010 - June 2012
Transcom April 2008 - March 2010
Interwetten March 2006 - January 2008
T-Mobile Austria 1997 - 2005
Skills
Talent Management, Performance Management, Succession Planning, Change Management, Organizational..., Outsourcing, Coaching, HR Policies, HR Consulting, Employee Engagement, Compensation & Benefit, Personnel Management, CRM, Training, Human Resources, Leistungsmanagment, Veränderungsmanagement, Personalwesen, Talentmanagement
Education
Universität Wien 1993 — 2000
Master of Arts (MA)
TU Berlin 1990 — 1992
Reval Austria GmbH September 2013 - Present
IS Inkasso Service GmbH - company of the Transcom group July 2012 - June 2013
Transcom April 2010 - June 2012
Transcom April 2008 - March 2010
Interwetten March 2006 - January 2008
T-Mobile Austria 1997 - 2005
Skills
Talent Management, Performance Management, Succession Planning, Change Management, Organizational..., Outsourcing, Coaching, HR Policies, HR Consulting, Employee Engagement, Compensation & Benefit, Personnel Management, CRM, Training, Human Resources, Leistungsmanagment, Veränderungsmanagement, Personalwesen, Talentmanagement
Education
Universität Wien 1993 — 2000
Master of Arts (MA)
TU Berlin 1990 — 1992
JACQUELINE BRUCE JACQUELINE BRUCE's Transcom Experience 1999 - 2003
Job ASSISTANT GENERAL MANAGER
Industry Transportation/Trucking/Railroad
Experience
New York City Transit 2014 - Present
APTA 2014 - 2014
New York City Transit 2010 - 2014
New York City Transit 2009 - 2010
New York City Transit 2008 - 2009
New York City Transit 2007 - 2008
New York City Transit 2003 - 2007
TRANSCOM 1999 - 2003
Port Authority of NY & NJ 1990 - 1999
Port Authority of NY & NJ 1988 - 1990
Skills
Transportation, Customer Service, Fleet Management, Customer Satisfaction, Vehicles, Inventory Management, Operations Management, Budgets, Strategic Planning, Public Transport, Automobile, Automotive, Purchasing, Logistics, Team Building, Training, Transportation Planning, Administration, Program Management, Project Planning, Analysis, Contract Management, Policy
Education
APTA LEADERSHIP 2015
APTA LEADERSHIP 2015
APTA LEADERSHIP 2015
Pratt Institute
Master of Science (MS), CITY & REGIONAL PLANNING
Harvard Institute for International Development
Planning and Analysis Internship
New York University
Bachelor of Arts (BA), URBAN PLANNING & LANGUAGES
New York City Transit 2014 - Present
APTA 2014 - 2014
New York City Transit 2010 - 2014
New York City Transit 2009 - 2010
New York City Transit 2008 - 2009
New York City Transit 2007 - 2008
New York City Transit 2003 - 2007
TRANSCOM 1999 - 2003
Port Authority of NY & NJ 1990 - 1999
Port Authority of NY & NJ 1988 - 1990
Skills
Transportation, Customer Service, Fleet Management, Customer Satisfaction, Vehicles, Inventory Management, Operations Management, Budgets, Strategic Planning, Public Transport, Automobile, Automotive, Purchasing, Logistics, Team Building, Training, Transportation Planning, Administration, Program Management, Project Planning, Analysis, Contract Management, Policy
Education
APTA LEADERSHIP 2015
APTA LEADERSHIP 2015
APTA LEADERSHIP 2015
Pratt Institute
Master of Science (MS), CITY & REGIONAL PLANNING
Harvard Institute for International Development
Planning and Analysis Internship
New York University
Bachelor of Arts (BA), URBAN PLANNING & LANGUAGES
Bethany (Kirkpatrick) Donnelly, PHR Bethany (Kirkpatrick) Donnelly, PHR's Transcom Experience May 2014 - December 2014
Job Employee Relations Business Manager for the City of San Antonio
Industry Government Administration
Experience
City of San Antonio December 2014 - Present
Transcom May 2014 - December 2014
Harris Connect 2007 - May 2014
Cintas September 2001 - August 2007
Auto Trader August 2000 - August 2001
Skills
Full-life Cycle..., Employee Relations, Leave of Absence..., Internal Investigations, Workers Compensation, Exit Interviews, Conflict Resolution, Terminations, Employee Handbooks, Human Resources, Evaluations, Job Descriptions, Employee Benefits, Applicant Tracking..., Job Postings, Recruitment Advertising, Safety, Americans with..., College Recruiting, FMLA, Hiring, Interviews, Management, Performance Management, Recruiting, Team Building, Training
Education
The University of Texas at San Antonio 1991 — 1998
Bachelor of Psychology
City of San Antonio December 2014 - Present
Transcom May 2014 - December 2014
Harris Connect 2007 - May 2014
Cintas September 2001 - August 2007
Auto Trader August 2000 - August 2001
Skills
Full-life Cycle..., Employee Relations, Leave of Absence..., Internal Investigations, Workers Compensation, Exit Interviews, Conflict Resolution, Terminations, Employee Handbooks, Human Resources, Evaluations, Job Descriptions, Employee Benefits, Applicant Tracking..., Job Postings, Recruitment Advertising, Safety, Americans with..., College Recruiting, FMLA, Hiring, Interviews, Management, Performance Management, Recruiting, Team Building, Training
Education
The University of Texas at San Antonio 1991 — 1998
Bachelor of Psychology
Maria Angelica Kratz-Cortabarria Maria Angelica Kratz-Cortabarria's Transcom Experience August 2007 - August 2009
Job Industrial Engineer
Industry Electrical/Electronic Manufacturing
Experience
PNY Technologies April 2015 - Present
Promigas August 2009 - December 2013
Transcom August 2007 - August 2009
Cerrejon July 2005 - December 2005
Skills
Exceptional in..., Fluent in English and..., Proficient in SAP FI..., Data Analysis, SAP, Testing, Quality Control, Planning, Auditing
Education
Universidad del Norte 2010 — 2011
Finance Specialist
Universidad del Norte 2001 — 2006
Bachelor's degree, Industrial Engineer
Albania School
Highschool
PNY Technologies April 2015 - Present
Promigas August 2009 - December 2013
Transcom August 2007 - August 2009
Cerrejon July 2005 - December 2005
Skills
Exceptional in..., Fluent in English and..., Proficient in SAP FI..., Data Analysis, SAP, Testing, Quality Control, Planning, Auditing
Education
Universidad del Norte 2010 — 2011
Finance Specialist
Universidad del Norte 2001 — 2006
Bachelor's degree, Industrial Engineer
Albania School
Highschool
Giovanni Pace Giovanni Pace's Transcom Experience May 2009 - May 2010
Job Global Supervisor
Industry Marketing and Advertising
Experience
Deeplbue 2011 - Present
Nu Skin Enterprises September 2010 - August 2011
Transcom May 2009 - May 2010
GENPACT LLC 2006 - 2008
Skills
Project Management, SAP, Minitab, Team Management, Business Analysis, Outsourcing, Process Improvement, Vendor Management, Call Center, BPO, Six Sigma, Business Process..., Transition Management, Operations Management, CRM, Telemarketing, Call Centers, Contact Centers, Call Center Development, Start-ups, Leadership, Business Strategy, Management, Customer Experience, Workforce Management, Service Delivery, Customer Satisfaction, Performance Management, Business Process
Education
The Open University 2011 — 2014
Bachelor of Business Administration (B.B.A.)
Liceo Scientifico E. Mattei 1988 — 1993
Licenza Liceale
Deeplbue 2011 - Present
Nu Skin Enterprises September 2010 - August 2011
Transcom May 2009 - May 2010
GENPACT LLC 2006 - 2008
Skills
Project Management, SAP, Minitab, Team Management, Business Analysis, Outsourcing, Process Improvement, Vendor Management, Call Center, BPO, Six Sigma, Business Process..., Transition Management, Operations Management, CRM, Telemarketing, Call Centers, Contact Centers, Call Center Development, Start-ups, Leadership, Business Strategy, Management, Customer Experience, Workforce Management, Service Delivery, Customer Satisfaction, Performance Management, Business Process
Education
The Open University 2011 — 2014
Bachelor of Business Administration (B.B.A.)
Liceo Scientifico E. Mattei 1988 — 1993
Licenza Liceale
Shaun Stoll's Transcom Experience September 2009 - May 2014
Job Team Building, Colaberation, Peer Counseling, Education, Special Needs Education. People Professional
Industry Primary/Secondary Education
Experience
EDUStaff, LLC September 2015 - Present
Wedgwood Christian Services September 2015 - Present
City Of Wyoming, MI August 2014 - Present
GDM Food Service Inc August 2012 - June 2014
Transcom September 2009 - May 2014
McDonald's Corporation June 1995 - May 2008
Skills
Call Centers, Restaurants, Customer Service, Training, Team Building, Technical Support, Process Improvement, Coaching, Customer Experience, Access, Troubleshooting, Vendor Management, Sales, Employee Training, Teamwork, Help Desk Support, Leadership Development, Performance Management, Windows, Windows XP, Customer Support, Human Resources, Data Entry, Time Management, Team Leadership, Management, Microsoft Office, Customer Satisfaction, Microsoft Excel, Policy, Leadership, Microsoft Word, Hiring, Strategic Planning
Education
University of Phoenix
Bachelor's degree, Human Development and Family Studies, General, Junior
EDUStaff, LLC September 2015 - Present
Wedgwood Christian Services September 2015 - Present
City Of Wyoming, MI August 2014 - Present
GDM Food Service Inc August 2012 - June 2014
Transcom September 2009 - May 2014
McDonald's Corporation June 1995 - May 2008
Skills
Call Centers, Restaurants, Customer Service, Training, Team Building, Technical Support, Process Improvement, Coaching, Customer Experience, Access, Troubleshooting, Vendor Management, Sales, Employee Training, Teamwork, Help Desk Support, Leadership Development, Performance Management, Windows, Windows XP, Customer Support, Human Resources, Data Entry, Time Management, Team Leadership, Management, Microsoft Office, Customer Satisfaction, Microsoft Excel, Policy, Leadership, Microsoft Word, Hiring, Strategic Planning
Education
University of Phoenix
Bachelor's degree, Human Development and Family Studies, General, Junior
Alberto Peinado Garrido Alberto Peinado Garrido's Transcom Experience September 2003 - September 2006
Job Skilled Personal Banking Advisor
Industry Banking
Experience
Barclays Bank February 2008 - August 2013
BBVA October 2006 - November 2007
Banco Santander October 2007 - October 2007
Transcom September 2003 - September 2006
Teleperformance October 2001 - June 2002
Bolsanet (stock market company) January 1998 - May 2001
Skills
Servicio de atención al..., Microsoft Office, Microsoft Word, Negociación, Asset Managment, Business, Negotiation, Economics, E-Learning, Financial Risk, Internet, Leadership, Microsoft Excel, New Business Development, Social Networking, Organization, Quality Management, Quality Auditing, Trading, Strategic Planning, Customer Service, Coordination, Administrative..., Asset Management
Education
Complutense University of Madrid 2004 — 2006
Bachelor degree in Work Sciences, Human Resources Management/Personnel Administration
Complutense University of Madrid 1998 — 2004
Bachelor degree in Political Science and Public Administration, Major in Public Service
Barclays Bank February 2008 - August 2013
BBVA October 2006 - November 2007
Banco Santander October 2007 - October 2007
Transcom September 2003 - September 2006
Teleperformance October 2001 - June 2002
Bolsanet (stock market company) January 1998 - May 2001
Skills
Servicio de atención al..., Microsoft Office, Microsoft Word, Negociación, Asset Managment, Business, Negotiation, Economics, E-Learning, Financial Risk, Internet, Leadership, Microsoft Excel, New Business Development, Social Networking, Organization, Quality Management, Quality Auditing, Trading, Strategic Planning, Customer Service, Coordination, Administrative..., Asset Management
Education
Complutense University of Madrid 2004 — 2006
Bachelor degree in Work Sciences, Human Resources Management/Personnel Administration
Complutense University of Madrid 1998 — 2004
Bachelor degree in Political Science and Public Administration, Major in Public Service
Karima Hana-Meksem, PhD's Transcom Experience 2001 - 2003
Job Human Beings Development and Leadership
Industry Higher Education
Experience
Consulting Firm September 2014 - Present
Motherhood Break 2012 - 2014
Southern Illinois University Carbondale 2003 - 2012
Transcom 2001 - 2003
Convergence Conseil 2000 - 2001
ISCAE 2000 - 2001
Ecole Supérieure de Commerce de Marrakech 2000 - 2001
Al Akhawayn University 1999 - 2001
BMCE BANK September 1998 - January 2000
Leroy Merlin December 1996 - August 1997
Skills
Executive Search, Human Development, Foreign Languages, French, Morocco, France, Teaching, Higher Education, Diversity Recruitment, Cultural Diversity, Recruiting, E-Learning, Qualitative Research, Qualitative Research in..., Human Resources, Statistics, University Teaching, Distance Learning, Adult Education, Research, College Teaching, Data Analysis, Courses, Interviews, Leadership Development, Coaching, Management, Leadership, Change Management, Team Management, Training, Project Management
Education
Southern Illinois University, Carbondale 2005 — 2012
Doctor of Philosophy (Ph.D.), Education & Human Resource Development
Southern Illinois University, Carbondale 2003 — 2005
M.A., Foreign Languages & Literatures - Education/French
Université Paris Dauphine 1996 — 1997
DESS, Formation & Ressources Humaines
Université Paris Sorbonne (Paris IV) 1994 — 1996
License & Maitrise, Sciences de l'Education
Lycée Jean Lurçat - (Paris XIII) 1992 — 1994
B.T.S. Action Commerciale, Marketing & Communication
Consulting Firm September 2014 - Present
Motherhood Break 2012 - 2014
Southern Illinois University Carbondale 2003 - 2012
Transcom 2001 - 2003
Convergence Conseil 2000 - 2001
ISCAE 2000 - 2001
Ecole Supérieure de Commerce de Marrakech 2000 - 2001
Al Akhawayn University 1999 - 2001
BMCE BANK September 1998 - January 2000
Leroy Merlin December 1996 - August 1997
Skills
Executive Search, Human Development, Foreign Languages, French, Morocco, France, Teaching, Higher Education, Diversity Recruitment, Cultural Diversity, Recruiting, E-Learning, Qualitative Research, Qualitative Research in..., Human Resources, Statistics, University Teaching, Distance Learning, Adult Education, Research, College Teaching, Data Analysis, Courses, Interviews, Leadership Development, Coaching, Management, Leadership, Change Management, Team Management, Training, Project Management
Education
Southern Illinois University, Carbondale 2005 — 2012
Doctor of Philosophy (Ph.D.), Education & Human Resource Development
Southern Illinois University, Carbondale 2003 — 2005
M.A., Foreign Languages & Literatures - Education/French
Université Paris Dauphine 1996 — 1997
DESS, Formation & Ressources Humaines
Université Paris Sorbonne (Paris IV) 1994 — 1996
License & Maitrise, Sciences de l'Education
Lycée Jean Lurçat - (Paris XIII) 1992 — 1994
B.T.S. Action Commerciale, Marketing & Communication
Calvin Bailey Calvin Bailey's Transcom Experience 2013 - 2014
Job Bachelor of Business Graduate from the University of NevadaLas Vegas
Industry Telecommunications
Experience
Career Connection Incorporated September 2011 - Present
Transcom 2013 - 2014
MGM Resorts International May 2010 - August 2010
Bellagio 2010 - 2010
Bailey Family 1987 - 2010
Pro Moving 2006 - 2007
Pro Moving 2006 - 2007
Colorado Rush 2002 - 2004
Skills
Team Building, Leadership, Teamwork, Employee Relations, Human Resources, Customer Service, Onboarding, Training, Process Scheduler, Management, Call Centers, Interviews, Time Management, Hiring, Marketing, Hotels
Education
University of Nevada-Las Vegas 2006 — 2010
BSBA Management, Business Management
Career Connection Incorporated September 2011 - Present
Transcom 2013 - 2014
MGM Resorts International May 2010 - August 2010
Bellagio 2010 - 2010
Bailey Family 1987 - 2010
Pro Moving 2006 - 2007
Pro Moving 2006 - 2007
Colorado Rush 2002 - 2004
Skills
Team Building, Leadership, Teamwork, Employee Relations, Human Resources, Customer Service, Onboarding, Training, Process Scheduler, Management, Call Centers, Interviews, Time Management, Hiring, Marketing, Hotels
Education
University of Nevada-Las Vegas 2006 — 2010
BSBA Management, Business Management
Kendefi Attila Kendefi Attila's Transcom Experience 2000 - 2006
Job Lignum Hungária
Industry Renewables & Environment
Experience
Lignum Hungária Kft. 2014 - Present
IMPULSER Hungary 2010 - August 2013
Csillag Családi Napközik August 2009 - February 2011
Linea Directa Communications Hungary 2007 - July 2009
buw Hungary March 2006 - July 2007
Transcom 2000 - 2006
Education
Szent István Egyetem
Szent István Gimnázium
Lignum Hungária Kft. 2014 - Present
IMPULSER Hungary 2010 - August 2013
Csillag Családi Napközik August 2009 - February 2011
Linea Directa Communications Hungary 2007 - July 2009
buw Hungary March 2006 - July 2007
Transcom 2000 - 2006
Education
Szent István Egyetem
Szent István Gimnázium
Anthony Pitman Anthony Pitman's Transcom Experience October 2012 - January 2013
Job IT Helpdesk Agent at SAIC
Industry Information Technology and Services
Experience
SAIC July 2014 - Present
Xerox 2013 - 2014
Transcom October 2012 - January 2013
The Game King November 2011 - August 2012
Tuesday Morning August 2010 - January 2012
Blackboard January 2009 - August 2010
Kentucky Alternaive Programs LLC August 2009 - July 2010
Self-employed Computer Repair December 2006 - January 2009
Electronic Data Systems January 2005 - November 2006
Skills
Windows & Mac operating..., iOS, Access, Integrating Technology..., Help Desk Support, Remote Desktop, Desktop Computers, Customer Service, Microsoft Office, Office Management, A+ Certified, Network Administration, Security+, Technical Support
Education
Somerset Community College 2011 — 2013
Associate of Science (A.S.), Computer Information and Technology
SAIC July 2014 - Present
Xerox 2013 - 2014
Transcom October 2012 - January 2013
The Game King November 2011 - August 2012
Tuesday Morning August 2010 - January 2012
Blackboard January 2009 - August 2010
Kentucky Alternaive Programs LLC August 2009 - July 2010
Self-employed Computer Repair December 2006 - January 2009
Electronic Data Systems January 2005 - November 2006
Skills
Windows & Mac operating..., iOS, Access, Integrating Technology..., Help Desk Support, Remote Desktop, Desktop Computers, Customer Service, Microsoft Office, Office Management, A+ Certified, Network Administration, Security+, Technical Support
Education
Somerset Community College 2011 — 2013
Associate of Science (A.S.), Computer Information and Technology
Viktória Horváth Viktória Horváth's Transcom Experience February 2012 - August 2012
Job Credit Control Senior Specialist at Avis Budget Group EMEA
Industry Financial Services
Experience
Avis Budget Group BSC June 2014 - Present
Avis Budget Group March 2014 - June 2014
Avis Budget Group BSC January 2014 - March 2014
Avis Budget Group BSC August 2012 - December 2013
Transcom February 2012 - August 2012
Hungarian Trade Licensing Office (Metrology and Technical Supervisory Authority) 2011 - 2011
Education
Modern Európai Tanulmányok Akadémiája Szakközépiskola
OKJ, guide, tour operator/idegenvezető, rendezvényszervező, utazásügyintéző
Szegedi Tudományegyetem 2009 — 2011
MA, italian literature and cultutre
Università degli Studi di Genova / University of Genoa 2008 — 2009
fellowship (6 months), italian studies
Università per Stranieri di Perugia 2008 — 2008
fellowship (1 month), intercultural studies
Pázmány Péter Katolikus Egyetem 2006 — 2009
BA, italian literature and culture
Avis Budget Group BSC June 2014 - Present
Avis Budget Group March 2014 - June 2014
Avis Budget Group BSC January 2014 - March 2014
Avis Budget Group BSC August 2012 - December 2013
Transcom February 2012 - August 2012
Hungarian Trade Licensing Office (Metrology and Technical Supervisory Authority) 2011 - 2011
Education
Modern Európai Tanulmányok Akadémiája Szakközépiskola
OKJ, guide, tour operator/idegenvezető, rendezvényszervező, utazásügyintéző
Szegedi Tudományegyetem 2009 — 2011
MA, italian literature and cultutre
Università degli Studi di Genova / University of Genoa 2008 — 2009
fellowship (6 months), italian studies
Università per Stranieri di Perugia 2008 — 2008
fellowship (1 month), intercultural studies
Pázmány Péter Katolikus Egyetem 2006 — 2009
BA, italian literature and culture
Jessica Dungan's Transcom Experience May 2014 - Present
Job Human Resources Generalist at Transcom
Industry Outsourcing/Offshoring
Experience
Transcom May 2014 - Present
Transcom March 2009 - May 2014
Metro News Services November 2008 - March 2009
Dish Network August 2006 - November 2008
Southwood Realty August 2002 - January 2006
Union Planters Bank June 2000 - May 2002
Skills
Call Center, Workforce Management, Customer Service, Customer Satisfaction, Customer Experience, Operations Management, Process Improvement, Team Building, Team Leadership, Performance Management, Coaching, Microsoft Office, Account Management, BPO, Vendor Management, Customer Retention, Microsoft Excel, Strategic Planning, Call Center Development, Avaya, Management, Quality Assurance, Call Centers, Leadership, Training, Employee Training, Sales Management, Outsourcing, Contact Centers, Sales, Technical Support, Troubleshooting, Banking, Telecommunications, Hiring, Software Documentation, Forecasting, Service Delivery, Business Process..., Analysis, Inbound Marketing, Time Management, Access, Outlook, Recruiting, Sales Operations, Employee Relations, Telephone Skills, Payroll, Administration
Education
New Mexico State University 2006 — 2007
BA, Accounting/Bus Mgmt
Holmes Community College 2000 — 2002
Accounting and Business/Management
Clinton High School 1998 — 2000
General Diploma
Transcom May 2014 - Present
Transcom March 2009 - May 2014
Metro News Services November 2008 - March 2009
Dish Network August 2006 - November 2008
Southwood Realty August 2002 - January 2006
Union Planters Bank June 2000 - May 2002
Skills
Call Center, Workforce Management, Customer Service, Customer Satisfaction, Customer Experience, Operations Management, Process Improvement, Team Building, Team Leadership, Performance Management, Coaching, Microsoft Office, Account Management, BPO, Vendor Management, Customer Retention, Microsoft Excel, Strategic Planning, Call Center Development, Avaya, Management, Quality Assurance, Call Centers, Leadership, Training, Employee Training, Sales Management, Outsourcing, Contact Centers, Sales, Technical Support, Troubleshooting, Banking, Telecommunications, Hiring, Software Documentation, Forecasting, Service Delivery, Business Process..., Analysis, Inbound Marketing, Time Management, Access, Outlook, Recruiting, Sales Operations, Employee Relations, Telephone Skills, Payroll, Administration
Education
New Mexico State University 2006 — 2007
BA, Accounting/Bus Mgmt
Holmes Community College 2000 — 2002
Accounting and Business/Management
Clinton High School 1998 — 2000
General Diploma
Elaine Ronquillo Elaine Ronquillo's Transcom Experience 2012 - 2012
Job Customer Manager at GXS
Industry Information Technology and Services
Experience
GXS April 2013 - Present
Transcom 2012 - 2012
Datacom 2010 - 2011
APAC Customer Services 2008 - 2010
ePLDT Ventus 2005 - 2008
Skills
IT Service Management, Customer Service, Customer Management, Call Centers, Technical Support, Networking, Troubleshooting, B2B, Account Management, Sales Process, Solution Selling
Education
University of Santo Tomas 2001 — 2005
BS Business Administration
GXS April 2013 - Present
Transcom 2012 - 2012
Datacom 2010 - 2011
APAC Customer Services 2008 - 2010
ePLDT Ventus 2005 - 2008
Skills
IT Service Management, Customer Service, Customer Management, Call Centers, Technical Support, Networking, Troubleshooting, B2B, Account Management, Sales Process, Solution Selling
Education
University of Santo Tomas 2001 — 2005
BS Business Administration
Christina Rollins Christina Rollins's Transcom Experience January 2005 - 2007
Job Owner at Rollin Staffing Solutions
Industry Staffing and Recruiting
Experience
Rollin Staffing Solutions January 2013 - Present
Adexec January 2008 - November 2012
Transcom January 2005 - 2007
Skills
Business Strategy, Recruiting, Java, J2EE Application..., Team Leadership, Team Management, Workforce Planning, Analytics, SQL, Project Management, Marketing Management, Strategic Partnerships, Interviews, Outsourcing, Data Analysis, New Business Development, XHTML, Negotiation, Microsoft Office, Microsoft Excel
Education
New York University 2002 — 2004
Master of Science (M.S.), Human Resources Management/Personnel Administration, General
Texas Tech University 1997 — 2000
Bachelor of Science (BSc), Computer Software Engineering
Rollin Staffing Solutions January 2013 - Present
Adexec January 2008 - November 2012
Transcom January 2005 - 2007
Skills
Business Strategy, Recruiting, Java, J2EE Application..., Team Leadership, Team Management, Workforce Planning, Analytics, SQL, Project Management, Marketing Management, Strategic Partnerships, Interviews, Outsourcing, Data Analysis, New Business Development, XHTML, Negotiation, Microsoft Office, Microsoft Excel
Education
New York University 2002 — 2004
Master of Science (M.S.), Human Resources Management/Personnel Administration, General
Texas Tech University 1997 — 2000
Bachelor of Science (BSc), Computer Software Engineering
Natasha Ferguson Natasha Ferguson's Transcom Experience January 1998 - January 2007
Job IT Technologist at Skycomp Solutions
Industry Information Technology and Services
Experience
Skycomp Solutions March 2010 - January 2014
VMware August 2011 - May 2012
Best Buy Canada September 2007 - April 2009
Geek Squad September 2007 - April 2008
Transcom January 1998 - January 2007
Lakeside Steel Corp. May 2005 - September 2006
Skills
Troubleshooting, Problem Solving, Supervisory Skills, Coaching, Public Speaking, Customer Relations, Planning, Teamwork, Business Management, System Administration, Documentation, Telecommunications, Computer Hardware, Operating Systems, Microsoft Office, Windows Server, Active Directory, VMware, C++, Software Documentation, Technical Support, Cisco Technologies, Virtualization, Hardware, Management, Switches
Education
Niagara College 2001 — 2007
Diploma, CPA/EET (CET)
Skycomp Solutions March 2010 - January 2014
VMware August 2011 - May 2012
Best Buy Canada September 2007 - April 2009
Geek Squad September 2007 - April 2008
Transcom January 1998 - January 2007
Lakeside Steel Corp. May 2005 - September 2006
Skills
Troubleshooting, Problem Solving, Supervisory Skills, Coaching, Public Speaking, Customer Relations, Planning, Teamwork, Business Management, System Administration, Documentation, Telecommunications, Computer Hardware, Operating Systems, Microsoft Office, Windows Server, Active Directory, VMware, C++, Software Documentation, Technical Support, Cisco Technologies, Virtualization, Hardware, Management, Switches
Education
Niagara College 2001 — 2007
Diploma, CPA/EET (CET)
Edit Zeke Edit Zeke's Transcom Experience September 2009 - June 2010
Job Service desk Analyst bei Tata Consultancy Services
Industry Telecommunications
Experience
Tata Consultancy Services 2013 - Present
IT Services Hungary Kft. 2011 - 2012
BASF Chemtrade GmbH September 2010 - September 2011
Humboldt Institut July 2010 - August 2010
Transcom September 2009 - June 2010
Landratsamt Neustadt an der Aisch-Bad Windsheim September 2008 - June 2009
Skills
ausgeprägtes Auftreten, gute..., Ausgezeichnete..., Teamfähigkeit
Education
Universität Debrecen 2003 — 2010
Master's degree, Germanistik und Kulturmanagement
Universität Salzburg 2006 — 2007
Erasmus Stipendium, Germanistik
Tata Consultancy Services 2013 - Present
IT Services Hungary Kft. 2011 - 2012
BASF Chemtrade GmbH September 2010 - September 2011
Humboldt Institut July 2010 - August 2010
Transcom September 2009 - June 2010
Landratsamt Neustadt an der Aisch-Bad Windsheim September 2008 - June 2009
Skills
ausgeprägtes Auftreten, gute..., Ausgezeichnete..., Teamfähigkeit
Education
Universität Debrecen 2003 — 2010
Master's degree, Germanistik und Kulturmanagement
Universität Salzburg 2006 — 2007
Erasmus Stipendium, Germanistik
Balázs Dóra's Transcom Experience 2003 - 2005
Job Sales Assistant at Diatron
Industry Medical Devices
Experience
Diatron Group September 2006 - Present
Diatron September 2006 - Present
Szondaphone 2005 - 2006
Transcom 2003 - 2005
Education
University of Bucharest 1997 — 2001
Graduate, Political Sciences
Diatron Group September 2006 - Present
Diatron September 2006 - Present
Szondaphone 2005 - 2006
Transcom 2003 - 2005
Education
University of Bucharest 1997 — 2001
Graduate, Political Sciences
Jeanette R. Marzette Jeanette R. Marzette's Transcom Experience July 2013 - December 2013
Job Accounting Clerk at Marsh & McLennan Companies, Inc.
Industry Accounting
Experience
Transcom July 2013 - December 2013
Marsh & McLennan Companies, Inc. April 2012 - June 2013
Newmont Mining Corporation August 2011 - February 2012
High Sierra Energy L.P. May 2010 - August 2011
Mountain Weekly News November 2010 - May 2011
Ultimate Electronics September 2009 - February 2010
MWH Americas Inc September 2008 - July 2009
The Children's Hospital June 2005 - July 2008
Liberty Global Inc April 1999 - May 2004
Skills
Accounts Payable, JD Edwards, PeopleSoft, Microsoft Office, Accruals, Budgets, Payroll, Accounting, Customer Service, Forecasting, Accounts Receivable
Education
University of Denver 2003 — 2011
BBA, Business with a certificate of Women's Studies
Denver Business College 1992 — 1994
Associates, Business Administration
Transcom July 2013 - December 2013
Marsh & McLennan Companies, Inc. April 2012 - June 2013
Newmont Mining Corporation August 2011 - February 2012
High Sierra Energy L.P. May 2010 - August 2011
Mountain Weekly News November 2010 - May 2011
Ultimate Electronics September 2009 - February 2010
MWH Americas Inc September 2008 - July 2009
The Children's Hospital June 2005 - July 2008
Liberty Global Inc April 1999 - May 2004
Skills
Accounts Payable, JD Edwards, PeopleSoft, Microsoft Office, Accruals, Budgets, Payroll, Accounting, Customer Service, Forecasting, Accounts Receivable
Education
University of Denver 2003 — 2011
BBA, Business with a certificate of Women's Studies
Denver Business College 1992 — 1994
Associates, Business Administration
Jorge Arturo Gonzalez's Transcom Experience May 2015 - Present
Job Business Owner at AEON PreNeed Funeral Services
Industry Outsourcing/Offshoring
Experience
Transcom May 2015 - Present
AEON Pre-Need Funeral Services April 2015 - Present
Transcom December 2012 - Present
Transcom June 2011 - December 2012
Private Tutoring / South Korea April 2010 - April 2011
SLP Language Program / South Korea March 2010 - April 2011
Korean Women's Development Institute KOICA June 2010 - February 2011
The University of Texas at San Antonio March 2008 - April 2010
Skills
Quality Assurance, Customer Service, Customer Satisfaction, Call Center, Team Leadership, Customer Experience, Team Management, Employee Training, Translation, Outsourcing, Program Management, Training, Spanish, Customer Retention, Process Improvement, Teamwork, Coaching, Workforce Management, Time Management, Cross-functional Team..., Team Building, Telecommunications, Technical Support, Data Analysis, Troubleshooting, Inbound Marketing, Interviews, Contact Centers, Customer Support, Leadership Development, Soft Skills, Call Center Development, Lean Thinking, Performance Improvement, Telemarketing
Education
San Antonio College 2002 — 2004
A.A, Funeral Home Director and Embalmer
Universidad Autónoma de Guadalajara 1999 — 2001
B.A, International Relations
Universidad autonoma de gualajara 1997 — 1999
A.A, Marketing
Transcom May 2015 - Present
AEON Pre-Need Funeral Services April 2015 - Present
Transcom December 2012 - Present
Transcom June 2011 - December 2012
Private Tutoring / South Korea April 2010 - April 2011
SLP Language Program / South Korea March 2010 - April 2011
Korean Women's Development Institute KOICA June 2010 - February 2011
The University of Texas at San Antonio March 2008 - April 2010
Skills
Quality Assurance, Customer Service, Customer Satisfaction, Call Center, Team Leadership, Customer Experience, Team Management, Employee Training, Translation, Outsourcing, Program Management, Training, Spanish, Customer Retention, Process Improvement, Teamwork, Coaching, Workforce Management, Time Management, Cross-functional Team..., Team Building, Telecommunications, Technical Support, Data Analysis, Troubleshooting, Inbound Marketing, Interviews, Contact Centers, Customer Support, Leadership Development, Soft Skills, Call Center Development, Lean Thinking, Performance Improvement, Telemarketing
Education
San Antonio College 2002 — 2004
A.A, Funeral Home Director and Embalmer
Universidad Autónoma de Guadalajara 1999 — 2001
B.A, International Relations
Universidad autonoma de gualajara 1997 — 1999
A.A, Marketing
Imani Kelley Imani Kelley's Transcom Experience August 2009 - August 2010
Job Information Security and Assurance
Industry Information Technology and Services
Experience
New Horizons Computer Learning Centers 2014 - 2014
New Horizons Computer Learning Centers 2014 - 2014
UnitedHealth Group August 2012 - March 2013
Coventry Health Care, an Aetna Company August 2010 - March 2011
Transcom August 2009 - August 2010
Afni December 2008 - December 2009
Panda Restaurant Group May 2007 - December 2008
Skills
Customer Service, HIPAA, Call Centers, Healthcare Management, Information Technology, Information Assurance, Information Security, CCNA, Microsoft Servers, CompTIA A+ Certification, CompTIA Network+, Windows 7, Computers, Private Cloud, Medicare Part D, Medicare, Rx, Claims Handling, Financial Services, Technical Support, Cellular Communications, Apple OS, Android, TCP/IP protocols, OSI Model, Microsoft Office, Cisco Technologies, DNS Server, Cyber-security, Criminal Justice, Criminal Investigations, Criminal Law, Healthcare Information..., Hospitals, Nursing, Healthcare
Education
Northwest Vista College 2013 — 2015
Associate of Science (A.S.), Computer and Information Systems Security/Information Assurance, 3.0
New Horizons Computer Learning Centers 2014 — 2014
Certificate Program, Information Technology
Northwest Vista College 2008 — 2011
Associate of Arts (A.A.), Criminology, 3.1
New Horizons Computer Learning Centers 2014 - 2014
New Horizons Computer Learning Centers 2014 - 2014
UnitedHealth Group August 2012 - March 2013
Coventry Health Care, an Aetna Company August 2010 - March 2011
Transcom August 2009 - August 2010
Afni December 2008 - December 2009
Panda Restaurant Group May 2007 - December 2008
Skills
Customer Service, HIPAA, Call Centers, Healthcare Management, Information Technology, Information Assurance, Information Security, CCNA, Microsoft Servers, CompTIA A+ Certification, CompTIA Network+, Windows 7, Computers, Private Cloud, Medicare Part D, Medicare, Rx, Claims Handling, Financial Services, Technical Support, Cellular Communications, Apple OS, Android, TCP/IP protocols, OSI Model, Microsoft Office, Cisco Technologies, DNS Server, Cyber-security, Criminal Justice, Criminal Investigations, Criminal Law, Healthcare Information..., Hospitals, Nursing, Healthcare
Education
Northwest Vista College 2013 — 2015
Associate of Science (A.S.), Computer and Information Systems Security/Information Assurance, 3.0
New Horizons Computer Learning Centers 2014 — 2014
Certificate Program, Information Technology
Northwest Vista College 2008 — 2011
Associate of Arts (A.A.), Criminology, 3.1
Letha Prewitt Letha Prewitt's Transcom Experience August 2013 - Present
Job Customer Service Representative at Transcom
Industry Restaurants
Experience
Transcom August 2013 - Present
Whataburger January 2011 - June 2013
H. Rugeley Ferguson August 2009 - January 2011
Emeritus April 2010 - November 2010
Mesa Vista Inn November 2008 - April 2010
Six Flags Fiesta Texas May 2007 - November 2008
Skills
Customer Service, Cashiering, Sales, Data Entry, Inventory Management, Filing, Microsoft Office, PowerPoint, Team Building, Nursing, Healthcare, Microsoft Word, Outlook, Microsoft Excel
Education
Texas A&M University 2012 — 2015
Bachelor's degree, Sociology, Junior
San Antonio College 2009 — 2012
Associates in Progress, Liberal Arts
Northwest Vista College 2009 — 2009
Liberal Arts
Academy of Nurses Assistants 2008 — 2008
CNA, Nurses Assistant
Integrity School 2007 — 2008
High School Diploma
Ewing Christian Academy 2004 — 2007
High School
Transcom August 2013 - Present
Whataburger January 2011 - June 2013
H. Rugeley Ferguson August 2009 - January 2011
Emeritus April 2010 - November 2010
Mesa Vista Inn November 2008 - April 2010
Six Flags Fiesta Texas May 2007 - November 2008
Skills
Customer Service, Cashiering, Sales, Data Entry, Inventory Management, Filing, Microsoft Office, PowerPoint, Team Building, Nursing, Healthcare, Microsoft Word, Outlook, Microsoft Excel
Education
Texas A&M University 2012 — 2015
Bachelor's degree, Sociology, Junior
San Antonio College 2009 — 2012
Associates in Progress, Liberal Arts
Northwest Vista College 2009 — 2009
Liberal Arts
Academy of Nurses Assistants 2008 — 2008
CNA, Nurses Assistant
Integrity School 2007 — 2008
High School Diploma
Ewing Christian Academy 2004 — 2007
High School
Des Huston Des Huston's Transcom Experience August 2012 - March 2014
Job AHA Team Manager @ Apple
Industry Telecommunications
Experience
Apple March 2014 - Present
Transcom August 2012 - March 2014
Norris Investments partnered with Arise Virtual Solutions August 2010 - August 2012
AT&T August 2002 - August 2010
Skills
Management, Call Centers, Telecommunications, Strategic Planning, Account Management, Team Leadership, Business Strategy, Operations Management, Vendor Relationships, Performance Management, Performance Improvement, Key Performance..., Performance Appraisal, Operational Efficiency, Operational Strategy, Sales Operations, Customer Service, CSAT, ROI Management, Conflict Management, Negotiation, Training Delivery, Staff Development, Leadership Development, Financial Reporting, Payroll, Website Development, Avaya IP Telephony, Citrix, VPN, Microsoft Excel, Process Improvement, Business Process..., Outsourcing, Leadership, Customer Satisfaction, Coaching, Workforce Management, Avaya, Mobile Devices, Customer Experience, Contact Centers, Customer Retention, Call Center Development, Six Sigma, Sales, Troubleshooting, Quality Assurance, IVR, RCA
Education
The University of Georgia
Business Administration and Management, General
Connecticut school of Broadcasting
Apple March 2014 - Present
Transcom August 2012 - March 2014
Norris Investments partnered with Arise Virtual Solutions August 2010 - August 2012
AT&T August 2002 - August 2010
Skills
Management, Call Centers, Telecommunications, Strategic Planning, Account Management, Team Leadership, Business Strategy, Operations Management, Vendor Relationships, Performance Management, Performance Improvement, Key Performance..., Performance Appraisal, Operational Efficiency, Operational Strategy, Sales Operations, Customer Service, CSAT, ROI Management, Conflict Management, Negotiation, Training Delivery, Staff Development, Leadership Development, Financial Reporting, Payroll, Website Development, Avaya IP Telephony, Citrix, VPN, Microsoft Excel, Process Improvement, Business Process..., Outsourcing, Leadership, Customer Satisfaction, Coaching, Workforce Management, Avaya, Mobile Devices, Customer Experience, Contact Centers, Customer Retention, Call Center Development, Six Sigma, Sales, Troubleshooting, Quality Assurance, IVR, RCA
Education
The University of Georgia
Business Administration and Management, General
Connecticut school of Broadcasting
Amber Carpenter Amber Carpenter's Transcom Experience January 2009 - May 2009
Job Hard working mother
Industry Media Production
Experience
FedEx July 2013 - Present
Home November 2012 - July 2013
Xerox May 2010 - October 2012
Seneca Niagara Casino and Hotel June 2007 - March 2010
Transcom January 2009 - May 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Social Media, Public Speaking, HTML, English, Film Production, Video Editing, Dependable Team Player, Highly Reliable
Education
Niagara County Community College 2012 — 2015
I am still attending, Digital Communication and Media/Multimedia
Niagara Falls High school 2002 — 2006
Local Diploma, Media Productions
FedEx July 2013 - Present
Home November 2012 - July 2013
Xerox May 2010 - October 2012
Seneca Niagara Casino and Hotel June 2007 - March 2010
Transcom January 2009 - May 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Social Media, Public Speaking, HTML, English, Film Production, Video Editing, Dependable Team Player, Highly Reliable
Education
Niagara County Community College 2012 — 2015
I am still attending, Digital Communication and Media/Multimedia
Niagara Falls High school 2002 — 2006
Local Diploma, Media Productions
Barry Gardner Barry Gardner's Transcom Experience 1997 - 2000
Job Owner President at Barry Gardner Consulting
Industry Marketing and Advertising
Experience
BW Gardner Consulting May 2013 - Present
ExactCustomer November 2014 - Present
LeadingResponse March 2013 - October 2013
RME a LeadingResponse Company November 2011 - February 2013
RAPP July 2010 - November 2011
Rapp Collins Worldwide 2001 - 2010
Transcom 1997 - 2000
West 1991 - 2000
Skills
Loyalty Marketing, Relationship Marketing, Interactive Marketing, Digital Marketing, Direct Mail, Creative Strategy, Direct Marketing, Mobile Marketing, Interactive Advertising, Multi-channel Marketing, Customer Acquisition, Customer Insight, Digital Strategy, B2B Marketing, Lead Generation, Email Marketing, Segmentation, Loyalty Programs, CRM, Marketing Management, Management, Business Development, Leadership, Customer Retention, Marketing, Creative Direction, Online Advertising, SEM, Analytics
Education
The University of Texas at San Antonio 1978 — 1981
BW Gardner Consulting May 2013 - Present
ExactCustomer November 2014 - Present
LeadingResponse March 2013 - October 2013
RME a LeadingResponse Company November 2011 - February 2013
RAPP July 2010 - November 2011
Rapp Collins Worldwide 2001 - 2010
Transcom 1997 - 2000
West 1991 - 2000
Skills
Loyalty Marketing, Relationship Marketing, Interactive Marketing, Digital Marketing, Direct Mail, Creative Strategy, Direct Marketing, Mobile Marketing, Interactive Advertising, Multi-channel Marketing, Customer Acquisition, Customer Insight, Digital Strategy, B2B Marketing, Lead Generation, Email Marketing, Segmentation, Loyalty Programs, CRM, Marketing Management, Management, Business Development, Leadership, Customer Retention, Marketing, Creative Direction, Online Advertising, SEM, Analytics
Education
The University of Texas at San Antonio 1978 — 1981
Todd Westhuis, P.E. Todd Westhuis, P.E.'s Transcom Experience September 2010 - Present
Job Director, Office of Traffic Safety and Mobility, NYSDOT
Industry Civil Engineering
Experience
TRANSCOM September 2010 - Present
ITS-NY September 2010 - Present
NYSDOT April 2010 - Present
West Engineering Services January 2010 - Present
Rensselaer Polytechnic Institute January 2004 - May 2012
NYSDOT December 2007 - April 2010
New York State Department of Transportation May 2006 - April 2010
U.S. Army 1991 - 1999
Skills
Pilot, Road Traffic, Transport Systems, Transportation Planning, Traffic Engineering, Transportation, Transportation..., Highways, Civil Engineering, Road Safety, Public Transport, Program Management, Traffic Signal Design, GIS, Traffic Management, Intelligent..., Travel Information, Policy, Comprehensive Planning, Government, Construction, Leadership, Land Use Planning, Project Planning, MS Project, Transport Modelling, ArcGIS, Sustainability, Urban Planning, Managerial, Traffic Simulation, Highway Design, Microstation, Road, AutoCAD, Land Development, Management, Feasibility Studies, Contract Management, Analysis, Engineering, Traffic Analysis, Rail, Drainage, Site Plans, Municipalities, Stormwater Management, Bridge, Proposal Writing, Parking
Education
Rensselaer Polytechnic Institute 1987 — 1991
Bachelor of Science (BS), Civil/Transportation Engineering
TRANSCOM September 2010 - Present
ITS-NY September 2010 - Present
NYSDOT April 2010 - Present
West Engineering Services January 2010 - Present
Rensselaer Polytechnic Institute January 2004 - May 2012
NYSDOT December 2007 - April 2010
New York State Department of Transportation May 2006 - April 2010
U.S. Army 1991 - 1999
Skills
Pilot, Road Traffic, Transport Systems, Transportation Planning, Traffic Engineering, Transportation, Transportation..., Highways, Civil Engineering, Road Safety, Public Transport, Program Management, Traffic Signal Design, GIS, Traffic Management, Intelligent..., Travel Information, Policy, Comprehensive Planning, Government, Construction, Leadership, Land Use Planning, Project Planning, MS Project, Transport Modelling, ArcGIS, Sustainability, Urban Planning, Managerial, Traffic Simulation, Highway Design, Microstation, Road, AutoCAD, Land Development, Management, Feasibility Studies, Contract Management, Analysis, Engineering, Traffic Analysis, Rail, Drainage, Site Plans, Municipalities, Stormwater Management, Bridge, Proposal Writing, Parking
Education
Rensselaer Polytechnic Institute 1987 — 1991
Bachelor of Science (BS), Civil/Transportation Engineering
Paul Manning Paul Manning's Transcom Experience October 2012 - December 2012
Job Project Management Consultant at Manngroup Consulting Inc.
Industry Information Technology and Services
Experience
Manngroup Consulting Inc. July 2015 - Present
Compugen Inc February 2015 - July 2015
Desire2Learn August 2013 - January 2015
IBM Canada Ltd. January 2013 - July 2013
Transcom October 2012 - December 2012
Sun Life Financial April 2012 - October 2012
Research In Motion May 2011 - April 2012
Research In Motion May 2010 - May 2011
Research In Motion April 2009 - April 2010
Operitel Corporation July 2008 - April 2009
Skills
Telecommunications, PMP, Vendor Management, Software Project..., Project Portfolio..., ITIL, Agile Project Management, Agile Methodologies, Blackberry, Program Management, SDLC, Mobile Devices, Requirements Analysis, Release Management, Project Management, PMO, Project Delivery, Scrum, Resource Management, IT Service Management, Requirements Gathering, Cloud Computing, Certified Project..., Integration, Service Management, Visio, Team Leadership, Waterfall, MS Project, Process Improvement, Wireless, Change Management, Mobile Technology, IT Management, Business Process..., Enterprise Software, Enterprise Architecture, Cross-functional Team..., Project Planning, Software Development, Business Process, Data Center, Disaster Recovery, Pre-sales, System Deployment, Infrastructure, Management, Service Delivery, Leadership, Risk Management
Education
Ryerson University
Computer Applications and Technology
Manngroup Consulting Inc. July 2015 - Present
Compugen Inc February 2015 - July 2015
Desire2Learn August 2013 - January 2015
IBM Canada Ltd. January 2013 - July 2013
Transcom October 2012 - December 2012
Sun Life Financial April 2012 - October 2012
Research In Motion May 2011 - April 2012
Research In Motion May 2010 - May 2011
Research In Motion April 2009 - April 2010
Operitel Corporation July 2008 - April 2009
Skills
Telecommunications, PMP, Vendor Management, Software Project..., Project Portfolio..., ITIL, Agile Project Management, Agile Methodologies, Blackberry, Program Management, SDLC, Mobile Devices, Requirements Analysis, Release Management, Project Management, PMO, Project Delivery, Scrum, Resource Management, IT Service Management, Requirements Gathering, Cloud Computing, Certified Project..., Integration, Service Management, Visio, Team Leadership, Waterfall, MS Project, Process Improvement, Wireless, Change Management, Mobile Technology, IT Management, Business Process..., Enterprise Software, Enterprise Architecture, Cross-functional Team..., Project Planning, Software Development, Business Process, Data Center, Disaster Recovery, Pre-sales, System Deployment, Infrastructure, Management, Service Delivery, Leadership, Risk Management
Education
Ryerson University
Computer Applications and Technology
Jonathan Matthew's Transcom Experience October 2009 - March 2010
Job Sales Consultant at hhgregg
Industry Marketing and Advertising
Experience
hhgregg January 2015 - Present
x2 Broadcasting June 2004 - Present
Conn's October 2011 - December 2014
Transcom October 2009 - March 2010
Citadel Broadcasting May 2009 - October 2009
Skills
HTML, Advertising, Sales, Video Production, SQL, Marketing, PHP, Medical Sales, Project Management, Management, Online Advertising, Team Building
Education
University of Louisiana at Lafayette 2004 — 2009
Bachelor of Arts (BA), College of Liberal Arts, Mass Communication Broadcasting, Marketing
hhgregg January 2015 - Present
x2 Broadcasting June 2004 - Present
Conn's October 2011 - December 2014
Transcom October 2009 - March 2010
Citadel Broadcasting May 2009 - October 2009
Skills
HTML, Advertising, Sales, Video Production, SQL, Marketing, PHP, Medical Sales, Project Management, Management, Online Advertising, Team Building
Education
University of Louisiana at Lafayette 2004 — 2009
Bachelor of Arts (BA), College of Liberal Arts, Mass Communication Broadcasting, Marketing
Amy Kling Amy Kling's Transcom Experience April 2010 - November 2010
Job Client Support and Training Specialist at ManageAmerica
Industry Information Services
Experience
ManageAmerica April 2015 - Present
Equity LifeStyle Properties, Inc. October 2011 - April 2015
Hometown America November 2010 - October 2011
Transcom April 2010 - November 2010
Skills
Property Management, Customer Service, Leases, Rentals, Real Estate, Budgets, Management, Investment Properties, Customer Satisfaction, Residential Homes, Marketing, Sales, Apartments, Contract Negotiation, Training, Lease Administration, Real Estate Development, Outlook, Microsoft Excel, Tenant, Team Building, Accounts Payable
Education
State University of New York Empire State College
ManageAmerica April 2015 - Present
Equity LifeStyle Properties, Inc. October 2011 - April 2015
Hometown America November 2010 - October 2011
Transcom April 2010 - November 2010
Skills
Property Management, Customer Service, Leases, Rentals, Real Estate, Budgets, Management, Investment Properties, Customer Satisfaction, Residential Homes, Marketing, Sales, Apartments, Contract Negotiation, Training, Lease Administration, Real Estate Development, Outlook, Microsoft Excel, Tenant, Team Building, Accounts Payable
Education
State University of New York Empire State College
Chad Carroll Chad Carroll's Transcom Experience November 2008 - August 2011
Job Skilled, Motivated Client Services Manager/Project Manager looking for a new opportunity!
Industry Telecommunications
Experience
Securus Technologies October 2013 - December 2014
Telerus October 2012 - November 2013
Transcom November 2008 - August 2011
Cloud 10 November 2006 - November 2008
Enterprise Rent-A-Car December 2005 - November 2006
Enterprise Rent-A-Car November 2004 - December 2005
Enterprise Rent-A-Car September 2003 - October 2004
Skills
Project Management, Process Improvement, Customer Satisfaction, Project Planning, Operations Management, Account Management, Team Building, Customer Service, Sales, Coaching, Recruiting, Strategic Planning, Leadership Development, Performance Management, Quality Assurance, Problem Solving, Public Speaking, Organizational..., Marketing Strategy, System Administration, Customer Relations
Education
University of Colorado at Boulder 1999 — 2003
Communications, Business/Corporate Communications
University of Colorado at Boulder
BS in Communications, Business/Corporate Communications
Securus Technologies October 2013 - December 2014
Telerus October 2012 - November 2013
Transcom November 2008 - August 2011
Cloud 10 November 2006 - November 2008
Enterprise Rent-A-Car December 2005 - November 2006
Enterprise Rent-A-Car November 2004 - December 2005
Enterprise Rent-A-Car September 2003 - October 2004
Skills
Project Management, Process Improvement, Customer Satisfaction, Project Planning, Operations Management, Account Management, Team Building, Customer Service, Sales, Coaching, Recruiting, Strategic Planning, Leadership Development, Performance Management, Quality Assurance, Problem Solving, Public Speaking, Organizational..., Marketing Strategy, System Administration, Customer Relations
Education
University of Colorado at Boulder 1999 — 2003
Communications, Business/Corporate Communications
University of Colorado at Boulder
BS in Communications, Business/Corporate Communications
Kai Johnson's Transcom Experience September 2009 - September 2010
Job Software Developer
Industry Information Technology and Services
Experience
Carlson Wagonlit Travel January 2015 - Present
USAA June 2013 - October 2014
Apple December 2010 - March 2013
Transcom September 2009 - September 2010
Skills
Mac, OS X, iPhone, Web Design, User Interface Design, User Experience, iWork, iOS, Mac OS X Server, Photography, CSS, Call Centers, Technical Support, PHP, iPad, Software Development, Java, Objective-C, SQL, Mobile Applications, jQuery, Agile Methodologies, Scrum, Programming, Web Services, XML, C, Microsoft SQL Server, Windows, Servers, Software Project..., MySQL, Operating Systems, Wireless Networking, XHTML, SOA, Visual Basic, Apache, Websphere, Vendor Management, Ubuntu, Requirements Analysis, Oracle, Android, Eclipse, Outlook, Help Desk Support, Troubleshooting, Cloud Computing, JSP
Education
The University of Texas at Austin 2011 — 2013
Bachelor of Science (B.S.), Computer Science, 3.9
Northwest Vista College 2009 — 2011
Associate's degree, Basic Skills and Developmental/Remedial Education, 3.25
Carlson Wagonlit Travel January 2015 - Present
USAA June 2013 - October 2014
Apple December 2010 - March 2013
Transcom September 2009 - September 2010
Skills
Mac, OS X, iPhone, Web Design, User Interface Design, User Experience, iWork, iOS, Mac OS X Server, Photography, CSS, Call Centers, Technical Support, PHP, iPad, Software Development, Java, Objective-C, SQL, Mobile Applications, jQuery, Agile Methodologies, Scrum, Programming, Web Services, XML, C, Microsoft SQL Server, Windows, Servers, Software Project..., MySQL, Operating Systems, Wireless Networking, XHTML, SOA, Visual Basic, Apache, Websphere, Vendor Management, Ubuntu, Requirements Analysis, Oracle, Android, Eclipse, Outlook, Help Desk Support, Troubleshooting, Cloud Computing, JSP
Education
The University of Texas at Austin 2011 — 2013
Bachelor of Science (B.S.), Computer Science, 3.9
Northwest Vista College 2009 — 2011
Associate's degree, Basic Skills and Developmental/Remedial Education, 3.25
Cheryl Villarreal's Transcom Experience March 2010 - April 2013
Job Corporate Recruiter
Industry Hospital & Health Care
Experience
Methodist Healthcare System July 2014 - Present
Family Service Association September 2013 - May 2014
Transcom March 2010 - April 2013
Freescale Semiconductor April 2008 - November 2008
Dell June 2006 - April 2008
Durham School Services August 2005 - March 2006
Sears, Roebuck & Company January 1999 - July 2005
Skills
Talent Acquisition, Recruiting, Human Resources, Personnel Management, Interviews, Hiring, Employee Relations, Workforce Planning, Employer Branding, Onboarding, Deferred Compensation, Internet Recruiting, Talent Management, Technical Recruiting, Applicant Tracking..., HRIS, Sourcing, Leadership, Call Centers, Performance Management, Employee Engagement, Succession Planning, Financial Services, HR Policies, Coaching, Call Center, Executive Search, Employee Training, Professional...
Education
University of South Alabama 1993 — 1997
Masters, Public Administration
University of South Alabama 1990 — 1993
Bachelors, Political Science
Methodist Healthcare System July 2014 - Present
Family Service Association September 2013 - May 2014
Transcom March 2010 - April 2013
Freescale Semiconductor April 2008 - November 2008
Dell June 2006 - April 2008
Durham School Services August 2005 - March 2006
Sears, Roebuck & Company January 1999 - July 2005
Skills
Talent Acquisition, Recruiting, Human Resources, Personnel Management, Interviews, Hiring, Employee Relations, Workforce Planning, Employer Branding, Onboarding, Deferred Compensation, Internet Recruiting, Talent Management, Technical Recruiting, Applicant Tracking..., HRIS, Sourcing, Leadership, Call Centers, Performance Management, Employee Engagement, Succession Planning, Financial Services, HR Policies, Coaching, Call Center, Executive Search, Employee Training, Professional...
Education
University of South Alabama 1993 — 1997
Masters, Public Administration
University of South Alabama 1990 — 1993
Bachelors, Political Science
Bobby Ericson Bobby Ericson's Transcom Experience June 2012 - February 2013
Job Digital Marketing Specialist at Alpha Dog Marketing / Owner at We Cover Cheer
Industry Marketing and Advertising
Experience
Alpha Dog Marketing August 2013 - Present
We Cover Cheer August 2008 - Present
Red Book Solutions February 2013 - July 2013
Transcom June 2012 - February 2013
Ericson's Photography August 2007 - June 2012
Nelnet October 2005 - September 2010
Skills
Marketing, Social Media, Advertising, Social Media Marketing, Event Planning, Event Management, Photography, Leadership, Customer Service, SEO, Sales, Facebook, Web Analytics, Coaching, Strategic Planning, Photoshop, Blogging, Social Networking, Public Relations, Adobe Creative Suite, Marketing Communications, InDesign, Logo Design, Graphic Design, Newsletters, Editing, Video, Graphics, Google Analytics, Web Content, Time Management, Sports, Communication
Education
Southeast Community College 2006 — 2008
Mass Media
Lincoln Southeast High School 1997 — 2000
Alpha Dog Marketing August 2013 - Present
We Cover Cheer August 2008 - Present
Red Book Solutions February 2013 - July 2013
Transcom June 2012 - February 2013
Ericson's Photography August 2007 - June 2012
Nelnet October 2005 - September 2010
Skills
Marketing, Social Media, Advertising, Social Media Marketing, Event Planning, Event Management, Photography, Leadership, Customer Service, SEO, Sales, Facebook, Web Analytics, Coaching, Strategic Planning, Photoshop, Blogging, Social Networking, Public Relations, Adobe Creative Suite, Marketing Communications, InDesign, Logo Design, Graphic Design, Newsletters, Editing, Video, Graphics, Google Analytics, Web Content, Time Management, Sports, Communication
Education
Southeast Community College 2006 — 2008
Mass Media
Lincoln Southeast High School 1997 — 2000
Jeanne Pierce Jeanne Pierce's Transcom Experience March 2010 - December 2012
Job Marketing Director at Timberhill Villa Retirement Community
Industry Marketing and Advertising
Experience
Timberhill Villa Retirement Community December 2012 - Present
Transcom March 2010 - December 2012
NAMI September 2009 - May 2010
Hyatt Regency Hill Country Resort and Spa December 2001 - May 2007
Skills
Marketing Communications, Advertising, Marketing Strategy, Social Media Marketing, Digital Marketing, Microsoft Office, Event Planning, Strategic Planning, Budgets, Social Networking, Business Planning, New Business Development, Public Speaking, Customer Service, Event Management, Coaching, Management, Team Building
Education
University of Minnesota-Twin Cities 1980 — 1982
Gerontology
Union College (NE) 1975 — 1977
Timberhill Villa Retirement Community December 2012 - Present
Transcom March 2010 - December 2012
NAMI September 2009 - May 2010
Hyatt Regency Hill Country Resort and Spa December 2001 - May 2007
Skills
Marketing Communications, Advertising, Marketing Strategy, Social Media Marketing, Digital Marketing, Microsoft Office, Event Planning, Strategic Planning, Budgets, Social Networking, Business Planning, New Business Development, Public Speaking, Customer Service, Event Management, Coaching, Management, Team Building
Education
University of Minnesota-Twin Cities 1980 — 1982
Gerontology
Union College (NE) 1975 — 1977
Samuel Moro Díaz Samuel Moro Díaz's Transcom Experience August 2010 - April 2012
Job HR Associate at IBM
Industry Human Resources
Experience
IBM August 2015 - Present
IBM April 2014 - July 2015
Oracle April 2012 - April 2014
Transcom August 2010 - April 2012
Hudson Legal January 2010 - July 2010
Convergys IMG Spain June 2009 - September 2009
Universidad de Oviedo June 2006 - July 2007
Skills
HR Consulting, Employee Relations, Payroll, Sourcing, Research, English, Spanish, Consultancy, Technical Recruiting, Organizational..., Microsoft Office, Customer Relations, Process Improvement, HR Solutions, Outsourcing, PowerPoint, Employment Law, Problem Solving, Excel, Customer Service
Education
Fundación Escuela de Negocios de Asturias (Business School) 2008 — 2009
MBA, HR Strategic Management
Universidad de Oviedo 1999 — 2008
Degree, Psychology
2007 — 2007
Scholarship, HR and Business
IBM August 2015 - Present
IBM April 2014 - July 2015
Oracle April 2012 - April 2014
Transcom August 2010 - April 2012
Hudson Legal January 2010 - July 2010
Convergys IMG Spain June 2009 - September 2009
Universidad de Oviedo June 2006 - July 2007
Skills
HR Consulting, Employee Relations, Payroll, Sourcing, Research, English, Spanish, Consultancy, Technical Recruiting, Organizational..., Microsoft Office, Customer Relations, Process Improvement, HR Solutions, Outsourcing, PowerPoint, Employment Law, Problem Solving, Excel, Customer Service
Education
Fundación Escuela de Negocios de Asturias (Business School) 2008 — 2009
MBA, HR Strategic Management
Universidad de Oviedo 1999 — 2008
Degree, Psychology
2007 — 2007
Scholarship, HR and Business
Brian Kielian Brian Kielian's Transcom Experience August 1997 - February 1999
Job Operations at Inflection
Industry Financial Services
Experience
Inflection March 2015 - Present
Energy Pioneer Solutions October 2012 - March 2015
TPG TeleManagement January 2009 - October 2012
PayPal March 2008 - November 2008
PayPal March 2006 - March 2008
PayPal February 2002 - March 2006
Infogroup July 2000 - December 2000
Green Mountain Energy Company February 1999 - August 2000
Transcom August 1997 - February 1999
ACS, Inc. - Affiliated Computer Services, a XEROX Company September 1996 - August 1997
Skills
Contract Negotiation, Team Building, Team Leadership, Team Management, Sales, Start-ups, Account Management, Analysis, Analytics, BPO, Budgets, Business Analysis, Business Process, Business Strategy, CRM, Call Center, Call Centers, Cross-functional Team..., Customer Experience, Customer Satisfaction, Customer Service, E-commerce, Globalization, Income Statement, International Business, Leadership, Management, Marketing, New Business Development, Operations Management, Outsourcing, P&L Management, Performance Management, Process Improvement, Product Development, Product Management, Program Management, Project Management, Risk Management, Strategic Planning, Strategy, Training, Vendor Management, Entrepreneurship, Forecasting, B2B, Management Consulting, Mergers & Acquisitions, Executive Management, Project Planning
Education
University of Nebraska-Lincoln 1985 — 1990
Bachelor of Science Degree in Business Administration, Business & Marketing
Inflection March 2015 - Present
Energy Pioneer Solutions October 2012 - March 2015
TPG TeleManagement January 2009 - October 2012
PayPal March 2008 - November 2008
PayPal March 2006 - March 2008
PayPal February 2002 - March 2006
Infogroup July 2000 - December 2000
Green Mountain Energy Company February 1999 - August 2000
Transcom August 1997 - February 1999
ACS, Inc. - Affiliated Computer Services, a XEROX Company September 1996 - August 1997
Skills
Contract Negotiation, Team Building, Team Leadership, Team Management, Sales, Start-ups, Account Management, Analysis, Analytics, BPO, Budgets, Business Analysis, Business Process, Business Strategy, CRM, Call Center, Call Centers, Cross-functional Team..., Customer Experience, Customer Satisfaction, Customer Service, E-commerce, Globalization, Income Statement, International Business, Leadership, Management, Marketing, New Business Development, Operations Management, Outsourcing, P&L Management, Performance Management, Process Improvement, Product Development, Product Management, Program Management, Project Management, Risk Management, Strategic Planning, Strategy, Training, Vendor Management, Entrepreneurship, Forecasting, B2B, Management Consulting, Mergers & Acquisitions, Executive Management, Project Planning
Education
University of Nebraska-Lincoln 1985 — 1990
Bachelor of Science Degree in Business Administration, Business & Marketing
Audry Harper Audry Harper's Transcom Experience October 2014 - Present
Job Member Services Representative
Industry Consumer Services
Experience
Transcom October 2014 - Present
Culture.Service.Growth, LLC December 2012 - March 2013
Land Rover San Antonio May 2011 - December 2012
Walgreens Co, Ltd November 2009 - June 2011
The University of Texas at San Antonio February 2007 - August 2009
Skills
Cashiering, Office Administration, Filing, Fax, Copying, Customer Service, Data Entry, Phone Etiquette, Phone Screening, Multi-line Phone, Microsoft Excel, Microsoft Word, PowerPoint, Telephone Skills, Administrative..., Customer Satisfaction, Receptionist Duties
Education
The University of Texas at San Antonio 2007 — 2010
Bachelor of Arts (B.A.), Interdisciplinary Studies
Triamudomsuksanomklao High School 2006 — 2006
Exchange Program
W.B. Ray High School 2002 — 2006
Transcom October 2014 - Present
Culture.Service.Growth, LLC December 2012 - March 2013
Land Rover San Antonio May 2011 - December 2012
Walgreens Co, Ltd November 2009 - June 2011
The University of Texas at San Antonio February 2007 - August 2009
Skills
Cashiering, Office Administration, Filing, Fax, Copying, Customer Service, Data Entry, Phone Etiquette, Phone Screening, Multi-line Phone, Microsoft Excel, Microsoft Word, PowerPoint, Telephone Skills, Administrative..., Customer Satisfaction, Receptionist Duties
Education
The University of Texas at San Antonio 2007 — 2010
Bachelor of Arts (B.A.), Interdisciplinary Studies
Triamudomsuksanomklao High School 2006 — 2006
Exchange Program
W.B. Ray High School 2002 — 2006
Amma Rodgers's Transcom Experience October 2009 - May 2010
Job Model at Amma
Industry Retail
Experience
Amma June 2012 - Present
J Crew September 2011 - December 2013
TransCom October 2009 - May 2010
Skills
Modeling, Customer Service, Motivation, Active Lifestyle, Fitness, Single Parents, Communication, Inspiring People, Passion for Quality, People-oriented, Intuitiveness, Personal Style, Fashion
Education
The University of Texas at San Antonio 2011 — 2015
Bachelor of Arts (B.A.), Psychology
University of Houston 2007 — 2008
Biology, General
Amma June 2012 - Present
J Crew September 2011 - December 2013
TransCom October 2009 - May 2010
Skills
Modeling, Customer Service, Motivation, Active Lifestyle, Fitness, Single Parents, Communication, Inspiring People, Passion for Quality, People-oriented, Intuitiveness, Personal Style, Fashion
Education
The University of Texas at San Antonio 2011 — 2015
Bachelor of Arts (B.A.), Psychology
University of Houston 2007 — 2008
Biology, General
Trenten Kareiva's Transcom Experience February 2015 - Present
Job Team Lead at Transcom
Industry Consumer Services
Experience
Transcom February 2015 - Present
Convergys December 2012 - Present
Pawngo May 2012 - November 2012
Colorado Virtual Academy August 2011 - February 2012
Pinnacle Education January 2006 - June 2008
Skills
Call Centers, Customer Satisfaction, Workforce Management, Customer Experience, Customer Service, Technical Support, Data Entry, Troubleshooting, Telephone Skills, Customer Retention, Contact Centers, Customer Support, Service Delivery, Outlook, Inbound Marketing, Microsoft Office, XP, Avaya, Sales, Telemarketing, Call Center Development
Education
University of Arizona 2002 — 2005
Bachelor of Arts (B.A.), English Literature (British and Commonwealth)
Transcom February 2015 - Present
Convergys December 2012 - Present
Pawngo May 2012 - November 2012
Colorado Virtual Academy August 2011 - February 2012
Pinnacle Education January 2006 - June 2008
Skills
Call Centers, Customer Satisfaction, Workforce Management, Customer Experience, Customer Service, Technical Support, Data Entry, Troubleshooting, Telephone Skills, Customer Retention, Contact Centers, Customer Support, Service Delivery, Outlook, Inbound Marketing, Microsoft Office, XP, Avaya, Sales, Telemarketing, Call Center Development
Education
University of Arizona 2002 — 2005
Bachelor of Arts (B.A.), English Literature (British and Commonwealth)
Eugene Kovalenko Eugene Kovalenko's Transcom Experience June 2010 - December 2010
Job Staff Engineer at PSEG
Industry Utilities
Experience
PSEG January 2011 - Present
TRANSCOM June 2010 - December 2010
TRConstruction June 2009 - June 2010
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Matlab, Maple, SAP2000, AutoCAD, Bentley Microstation, PowerPoint, Outlook
Education
Rutgers, The State University of New Jersey-New Brunswick 2006 — 2010
Bachelor's degree, Civil Engineering
PSEG January 2011 - Present
TRANSCOM June 2010 - December 2010
TRConstruction June 2009 - June 2010
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Matlab, Maple, SAP2000, AutoCAD, Bentley Microstation, PowerPoint, Outlook
Education
Rutgers, The State University of New Jersey-New Brunswick 2006 — 2010
Bachelor's degree, Civil Engineering
Aidan Mills BSc, MBCS, PMP Aidan Mills BSc, MBCS, PMP's Transcom Experience October 2013 - June 2015
Job Vice President at MSCI Inc.
Industry Information Technology and Services
Experience
MSCI Inc. June 2015 - Present
Transcom October 2013 - June 2015
Vodafone Hungary January 2011 - September 2013
HP Enterprise Services November 2009 - January 2011
EDS May 2006 - November 2009
Getronics PinkRoccade November 2005 - May 2006
Barclays Bank May 2004 - November 2005
Peoplistics Systems Limited September 2000 - May 2004
Barclays Bank PLC September 1986 - July 2000
ACSIS, Inc. September 1984 - July 1986
Skills
PMP, ITIL, IT Strategy, IT Transformation, Business Process..., Project Planning, Project Management, Project Delivery, Program Management, Software Project..., Change Management, Cloud Computing, IT Service Management, Application Lifecycle..., Agile Methodologies, UML, Data Modeling, Relational Databases, Database Administration, IT Infrastructure..., IT Outsourcing, Consultancy, Lean Thinking, Lean Management, Performance Benchmarking, Continuous Improvement, Business Continuity..., Disaster Recovery, Telecommunication..., Outsourcing, Service Delivery, Service Management, Stakeholder Management, PRINCE2, MS Project, Process Improvement, CRM, Management, Strategy, Requirements Analysis, Infrastructure, Information Technology, Team Management, PMO, Software Development, Enterprise Architecture, System Architecture, Business Continuity, Testing, Project Portfolio...
Education
Staffordshire University 1979 — 1983
B.Sc., Computing & IT
Newcastle-under-Lyme High School 1971 — 1978
GCE 'O' and 'A' levels, Liberal Arts and Sciences, General Studies and Humanities, Various
MSCI Inc. June 2015 - Present
Transcom October 2013 - June 2015
Vodafone Hungary January 2011 - September 2013
HP Enterprise Services November 2009 - January 2011
EDS May 2006 - November 2009
Getronics PinkRoccade November 2005 - May 2006
Barclays Bank May 2004 - November 2005
Peoplistics Systems Limited September 2000 - May 2004
Barclays Bank PLC September 1986 - July 2000
ACSIS, Inc. September 1984 - July 1986
Skills
PMP, ITIL, IT Strategy, IT Transformation, Business Process..., Project Planning, Project Management, Project Delivery, Program Management, Software Project..., Change Management, Cloud Computing, IT Service Management, Application Lifecycle..., Agile Methodologies, UML, Data Modeling, Relational Databases, Database Administration, IT Infrastructure..., IT Outsourcing, Consultancy, Lean Thinking, Lean Management, Performance Benchmarking, Continuous Improvement, Business Continuity..., Disaster Recovery, Telecommunication..., Outsourcing, Service Delivery, Service Management, Stakeholder Management, PRINCE2, MS Project, Process Improvement, CRM, Management, Strategy, Requirements Analysis, Infrastructure, Information Technology, Team Management, PMO, Software Development, Enterprise Architecture, System Architecture, Business Continuity, Testing, Project Portfolio...
Education
Staffordshire University 1979 — 1983
B.Sc., Computing & IT
Newcastle-under-Lyme High School 1971 — 1978
GCE 'O' and 'A' levels, Liberal Arts and Sciences, General Studies and Humanities, Various
Katalin Gosi Katalin Gosi's Transcom Experience September 2014 - Present
Job Customer Service Representative at Transcom
Industry Accounting
Experience
Transcom September 2014 - Present
Érd City Council, Registration Office December 2013 - August 2014
Katica Pastry Shop January 2013 - November 2013
Institute of Tourist Guiding September 2012 - December 2012
Elite Dental Care January 2012 - June 2012
Charity Work September 2011 - March 2012
Drum & Monkey March 2011 - December 2011
2Simple Software October 2002 - August 2010
Skills
Management, Customer Service, Marketing, Training, Process Improvement, Sales, Administrative..., Event Planning, Office Management, Fundraising, Research, Market Research
Education
IT Skills, Self DevelopmentBarnet College
Imre Brody High School
High School Certificate
London School of Marketing
Diploma, CAM
The Institute
Advanced Certificate, English
Unity College
Diploma, Business Information
Vocational Marketing CourseCasus College
Transcom September 2014 - Present
Érd City Council, Registration Office December 2013 - August 2014
Katica Pastry Shop January 2013 - November 2013
Institute of Tourist Guiding September 2012 - December 2012
Elite Dental Care January 2012 - June 2012
Charity Work September 2011 - March 2012
Drum & Monkey March 2011 - December 2011
2Simple Software October 2002 - August 2010
Skills
Management, Customer Service, Marketing, Training, Process Improvement, Sales, Administrative..., Event Planning, Office Management, Fundraising, Research, Market Research
Education
IT Skills, Self DevelopmentBarnet College
Imre Brody High School
High School Certificate
London School of Marketing
Diploma, CAM
The Institute
Advanced Certificate, English
Unity College
Diploma, Business Information
Vocational Marketing CourseCasus College
Jared Vidrine's Transcom Experience June 2007 - March 2010
Job Social Insurance Specialist (Claims representative) at Social Security Administration
Industry Government Administration
Experience
Social Security Administration May 2012 - Present
Social Security Administration March 2010 - May 2012
Transcom June 2007 - March 2010
Skills
Customer Service, Call Center, Analysis, Team Leadership, Microsoft Office, Microsoft Excel, Management, Customer Satisfaction, Process Improvement, Leadership, Outlook, Policy, Team Building, Coaching, Training, Government, Data Entry, PowerPoint
Education
University of Louisiana at Lafayette 2005 — 2009
Bachelor of Science (BS), Business Administration and Management, General, Magna Cum Laude
Social Security Administration May 2012 - Present
Social Security Administration March 2010 - May 2012
Transcom June 2007 - March 2010
Skills
Customer Service, Call Center, Analysis, Team Leadership, Microsoft Office, Microsoft Excel, Management, Customer Satisfaction, Process Improvement, Leadership, Outlook, Policy, Team Building, Coaching, Training, Government, Data Entry, PowerPoint
Education
University of Louisiana at Lafayette 2005 — 2009
Bachelor of Science (BS), Business Administration and Management, General, Magna Cum Laude
Dan Radetsky, MBA's Transcom Experience October 2012 - Present
Job Team Manager, Transcom
Industry Consumer Services
Experience
Transcom October 2012 - Present
Banfield Pet Hospital June 2011 - May 2012
Strategic Programs, Inc. October 2007 - November 2008
Group Voyagers, Inc. October 2002 - February 2007
Merrill Lynch August 1996 - April 2002
Skills
Training, Leadership Development, Performance Management, Leadership, Team Building, Strategic Planning, New Business Development, Program Management, Project Management, Customer Service, Analysis, Employee Engagement, International Relations, Technology, Information Technology, Virtual Teams, Practice Management, Veterinary Medicine, Time Management, Management, Process Improvement, Call Centers, Interviews, Customer Retention, Troubleshooting, Coaching, Change Management, Performance Improvement, Metrics, Public Speaking, CRM, Sales, Customer Satisfaction, Strategy, Teamwork, Telecommunications, Human Resources, Operations Management
Education
University of Denver - Daniels College of Business 1993 — 1995
MBA, International Marketing
University of Colorado Boulder 1990 — 1993
BSs, Finance and International Business
Transcom October 2012 - Present
Banfield Pet Hospital June 2011 - May 2012
Strategic Programs, Inc. October 2007 - November 2008
Group Voyagers, Inc. October 2002 - February 2007
Merrill Lynch August 1996 - April 2002
Skills
Training, Leadership Development, Performance Management, Leadership, Team Building, Strategic Planning, New Business Development, Program Management, Project Management, Customer Service, Analysis, Employee Engagement, International Relations, Technology, Information Technology, Virtual Teams, Practice Management, Veterinary Medicine, Time Management, Management, Process Improvement, Call Centers, Interviews, Customer Retention, Troubleshooting, Coaching, Change Management, Performance Improvement, Metrics, Public Speaking, CRM, Sales, Customer Satisfaction, Strategy, Teamwork, Telecommunications, Human Resources, Operations Management
Education
University of Denver - Daniels College of Business 1993 — 1995
MBA, International Marketing
University of Colorado Boulder 1990 — 1993
BSs, Finance and International Business
Dean Yuan's Transcom Experience April 2001 - March 2006
Job Controller at My Wireless
Industry Wireless
Experience
My Wireless July 2015 - Present
Karlssonwilker Inc. October 2014 - July 2015
Wood, Smith, Henning & Berman September 2009 - June 2014
Oakwood Worldwide March 2007 - February 2009
Oakwood Worldwide April 2006 - February 2007
Transcom April 2001 - March 2006
City National Bank July 1999 - March 2001
Initiative June 1998 - June 1999
Dassault Systemes May 1997 - September 1997
Skills
Forecasting, Competitive Analysis, Business Development, Customer Service, Surveying, Legal Issues, Franchising, Finance, Strategic Planning, Analytics, Negotiation, Business Planning, Financial Modeling, Accounting, Strategy, Managerial Finance, Budgets, Management, Financial Analysis, Budgeting, Financial Reporting
Education
University of Southern California - Marshall School of Business
BS, Finance/Operations
Stanford University 1995 — 1995
Business/Managerial Economics
My Wireless July 2015 - Present
Karlssonwilker Inc. October 2014 - July 2015
Wood, Smith, Henning & Berman September 2009 - June 2014
Oakwood Worldwide March 2007 - February 2009
Oakwood Worldwide April 2006 - February 2007
Transcom April 2001 - March 2006
City National Bank July 1999 - March 2001
Initiative June 1998 - June 1999
Dassault Systemes May 1997 - September 1997
Skills
Forecasting, Competitive Analysis, Business Development, Customer Service, Surveying, Legal Issues, Franchising, Finance, Strategic Planning, Analytics, Negotiation, Business Planning, Financial Modeling, Accounting, Strategy, Managerial Finance, Budgets, Management, Financial Analysis, Budgeting, Financial Reporting
Education
University of Southern California - Marshall School of Business
BS, Finance/Operations
Stanford University 1995 — 1995
Business/Managerial Economics
Luca Gebri's Transcom Experience July 2007 - May 2008
Job analyst at Morgan Stanley
Industry Management Consulting
Experience
Morgan Stanley November 2009 - Present
Phantom Group Ltd. May 2008 - May 2009
Transcom July 2007 - May 2008
Education
Miskolci Egyetem 2002 — 2009
Morgan Stanley November 2009 - Present
Phantom Group Ltd. May 2008 - May 2009
Transcom July 2007 - May 2008
Education
Miskolci Egyetem 2002 — 2009
Roberto Dela Vega's Transcom Experience April 2008 - October 2008
Job Razorfish Technology Platforms
Industry Information Technology and Services
Experience
Razorfish October 2014 - Present
Acquity Group - Part of Accenture Interactive April 2012 - October 2014
Micros Retail Systems December 2008 - April 2012
Transcom April 2008 - October 2008
MTC Performance December 2006 - March 2008
RCG Global Services April 2006 - March 2008
Misys June 2006 - November 2006
Accenture February 2004 - April 2006
GXS January 2002 - February 2004
DBSoft Inc July 2000 - November 2001
Skills
Hybris, Java, Java Enterprise Edition, J2EE Application..., Spring, Tomcat, Hibernate, JSP, Unix, SQL, Struts, Subversion, SDLC, jQuery, JavaScript, MVC, Spring Framework, Web Services, XML, Microsoft SQL Server, Oracle, J2EE, Servlets, JSF, WSAD, JMS, EJB, Weblogic, JDBC, Ant, CVS, JSTL, Eclipse, UML, PL/SQL, SQL Server, SOAP, SOA, VSS, Websphere, JBoss, DB2, MySQL, Design Patterns, Sun Certified Java...
Education
BCF 1993 — 1997
BCompSc, Bachelor of Computer Science, Major in Information Systems
Pamantasan ng Lungsod ng Maynila
Razorfish October 2014 - Present
Acquity Group - Part of Accenture Interactive April 2012 - October 2014
Micros Retail Systems December 2008 - April 2012
Transcom April 2008 - October 2008
MTC Performance December 2006 - March 2008
RCG Global Services April 2006 - March 2008
Misys June 2006 - November 2006
Accenture February 2004 - April 2006
GXS January 2002 - February 2004
DBSoft Inc July 2000 - November 2001
Skills
Hybris, Java, Java Enterprise Edition, J2EE Application..., Spring, Tomcat, Hibernate, JSP, Unix, SQL, Struts, Subversion, SDLC, jQuery, JavaScript, MVC, Spring Framework, Web Services, XML, Microsoft SQL Server, Oracle, J2EE, Servlets, JSF, WSAD, JMS, EJB, Weblogic, JDBC, Ant, CVS, JSTL, Eclipse, UML, PL/SQL, SQL Server, SOAP, SOA, VSS, Websphere, JBoss, DB2, MySQL, Design Patterns, Sun Certified Java...
Education
BCF 1993 — 1997
BCompSc, Bachelor of Computer Science, Major in Information Systems
Pamantasan ng Lungsod ng Maynila
Brad Levy's Transcom Experience December 2014 - Present
Job Vice President, Sales & Accounts at Transcom
Industry Outsourcing/Offshoring
Experience
Transcom December 2014 - Present
IntelliSource May 2012 - Present
Accenture ( previously ZENTA) September 2006 - April 2012
TeleTech 2002 - 2005
VSPAN 2001 - 2003
global crossing 1995 - 2001
Skills
Outsourcing, New Business Development, Business Development, Call Center, Solution Selling, Strategic Planning, Vendor Management, BPO, Account Management, Sales Management, Salesforce.com, Product Management, Business Strategy, Team Building, Program Management, Leadership, Management, Strategy, Strategic Partnerships, Executive Management, Call Centers, Sales Process
Education
Quinnipiac University - School of Business 1981 — 1985
Bachelors of Science, International Business
Transcom December 2014 - Present
IntelliSource May 2012 - Present
Accenture ( previously ZENTA) September 2006 - April 2012
TeleTech 2002 - 2005
VSPAN 2001 - 2003
global crossing 1995 - 2001
Skills
Outsourcing, New Business Development, Business Development, Call Center, Solution Selling, Strategic Planning, Vendor Management, BPO, Account Management, Sales Management, Salesforce.com, Product Management, Business Strategy, Team Building, Program Management, Leadership, Management, Strategy, Strategic Partnerships, Executive Management, Call Centers, Sales Process
Education
Quinnipiac University - School of Business 1981 — 1985
Bachelors of Science, International Business
Rene Paiz's Transcom Experience February 2009 - January 2011
Job Director of Business Operations at Alorica
Industry Telecommunications
Experience
Alorica April 2014 - Present
West Corporation April 2014 - March 2015
West Corporation April 2013 - April 2014
West Corporation February 2011 - April 2013
Transcom February 2009 - January 2011
La Bikina February 2007 - January 2009
Skills
Call Centers, Workforce Management, Customer Experience, Vendor Management, Customer Satisfaction, Process Improvement, Operations Management, Telecommunications, BPO, Outsourcing, Team Leadership, Service Delivery, Management, Customer Retention, Customer Service, Account Management
Education
Texas A&M University-Kingsville
Alorica April 2014 - Present
West Corporation April 2014 - March 2015
West Corporation April 2013 - April 2014
West Corporation February 2011 - April 2013
Transcom February 2009 - January 2011
La Bikina February 2007 - January 2009
Skills
Call Centers, Workforce Management, Customer Experience, Vendor Management, Customer Satisfaction, Process Improvement, Operations Management, Telecommunications, BPO, Outsourcing, Team Leadership, Service Delivery, Management, Customer Retention, Customer Service, Account Management
Education
Texas A&M University-Kingsville
Szabo Gabor's Transcom Experience April 2005 - Present
Job Service Delivery Telecom and Recording 2nd Level Team Leader at Transcom
Industry Telecommunications
Experience
Transcom April 2005 - Present
Core Comm SI. April 2000 - April 2005
Skills
Avaya, CTI, Contact Centers, Telecommunications, Technical Support, Call Centers, IT Service Management, CRM, Service Delivery, Outsourcing, VoIP, Telephony, BPO, ACD, IP, TCP/IP, Polycom Video..., Voice & Data Convergence, Cisco Technologies, Team Management, Avaya IP Telephony, NICE Call Recording, Witness, Etalk, Etalk Qfinity
Education
Szent István Egyetem
Financial Economist, Economics
Transcom April 2005 - Present
Core Comm SI. April 2000 - April 2005
Skills
Avaya, CTI, Contact Centers, Telecommunications, Technical Support, Call Centers, IT Service Management, CRM, Service Delivery, Outsourcing, VoIP, Telephony, BPO, ACD, IP, TCP/IP, Polycom Video..., Voice & Data Convergence, Cisco Technologies, Team Management, Avaya IP Telephony, NICE Call Recording, Witness, Etalk, Etalk Qfinity
Education
Szent István Egyetem
Financial Economist, Economics
Melodia Harris's Transcom Experience July 2010 - November 2011
Job Work At Home Agent at West Corporation
Industry Hospital & Health Care
Experience
West Corporation December 2008 - Present
Transcom July 2010 - November 2011
Noland Health Service/East Glen, LLC August 2008 - October 2009
UAHSF August 2006 - August 2008
DST Health Solutions July 2005 - August 2006
Radiology Clinic, LLC January 2005 - May 2005
Skills
Medicare, Data Entry, Healthcare, Training, Insurance, Accounting, Account Reconciliation, Management, Claim, Time Management, Call Centers, Troubleshooting, Leadership
Education
University of North Alabama 2006 — 2008
Master's, Business Administration
University of Alabama 2000 — 2005
Bachelor, Healthcare Management
West Corporation December 2008 - Present
Transcom July 2010 - November 2011
Noland Health Service/East Glen, LLC August 2008 - October 2009
UAHSF August 2006 - August 2008
DST Health Solutions July 2005 - August 2006
Radiology Clinic, LLC January 2005 - May 2005
Skills
Medicare, Data Entry, Healthcare, Training, Insurance, Accounting, Account Reconciliation, Management, Claim, Time Management, Call Centers, Troubleshooting, Leadership
Education
University of North Alabama 2006 — 2008
Master's, Business Administration
University of Alabama 2000 — 2005
Bachelor, Healthcare Management
Beth Bowling's Transcom Experience 1994 - 2003
Job Self employeed consultant
Industry Utilities
Experience
Self Employed June 2012 - Present
Covista Communications March 2009 - June 2012
Precision Telecom Technologies 2012 - 2012
Mohawk Industries January 2004 - December 2008
Transcom 1994 - 2003
Skills
Visio, Access, Process Improvement, Troubleshooting, Excel, SQL, AS400, User Acceptance Testing, Data Analysis
Education
Shorter College 1976 — 1980
Bachelr of Science, Accounting
Self Employed June 2012 - Present
Covista Communications March 2009 - June 2012
Precision Telecom Technologies 2012 - 2012
Mohawk Industries January 2004 - December 2008
Transcom 1994 - 2003
Skills
Visio, Access, Process Improvement, Troubleshooting, Excel, SQL, AS400, User Acceptance Testing, Data Analysis
Education
Shorter College 1976 — 1980
Bachelr of Science, Accounting
Szilvia Pozsgai's Transcom Experience October 2010 - Present
Job Senior Business Manager at Transcom
Industry Consumer Services
Experience
Transcom October 2010 - Present
Celanese September 2009 - October 2010
Avis Budget Group February 2007 - June 2009
Philips May 2005 - January 2007
Katope France September 2001 - April 2005
Skills
Project Planning, Sales, Leadership Development, Sales Management, Marketing Strategy, Management, Forecasting, Budgets, Customer Service, Call Center, Negotiation, Vendor Management, Customer Satisfaction, Call Centers, Team Management, Team Leadership, Leadership, Outsourcing
Education
Université Nancy 2 1996 — 2001
Masters degree in Business Administration, Business Administration and Management, General
Transcom October 2010 - Present
Celanese September 2009 - October 2010
Avis Budget Group February 2007 - June 2009
Philips May 2005 - January 2007
Katope France September 2001 - April 2005
Skills
Project Planning, Sales, Leadership Development, Sales Management, Marketing Strategy, Management, Forecasting, Budgets, Customer Service, Call Center, Negotiation, Vendor Management, Customer Satisfaction, Call Centers, Team Management, Team Leadership, Leadership, Outsourcing
Education
Université Nancy 2 1996 — 2001
Masters degree in Business Administration, Business Administration and Management, General
Ferenc Roman's Transcom Experience November 2006 - August 2015
Job Consultant/Senior Professional, S&IT at BT ROC Hungary
Industry Telecommunications
Experience
BT ROC Hungary August 2015 - Present
Transcom November 2006 - August 2015
Fingoal Ltd. May 2006 - September 2006
Skills
Avaya, VoIP, CTI, Contact Centers, Telephony, Telecommunications, Call Centers, IVR, Call Center, BPO, Service Delivery, Outsourcing, Microsoft SQL Server, Workforce Management, ACD, Avaya Technologies, SLA, NICE Call Recording, ITIL, Troubleshooting
Education
Szent István Egyetem 1999 — 2004
Absolutorium, Microbiology, Biotechnology
State University of Uzhgorod 1994 — 1999
MSC, Microbiology and Plant Phyziology
BT ROC Hungary August 2015 - Present
Transcom November 2006 - August 2015
Fingoal Ltd. May 2006 - September 2006
Skills
Avaya, VoIP, CTI, Contact Centers, Telephony, Telecommunications, Call Centers, IVR, Call Center, BPO, Service Delivery, Outsourcing, Microsoft SQL Server, Workforce Management, ACD, Avaya Technologies, SLA, NICE Call Recording, ITIL, Troubleshooting
Education
Szent István Egyetem 1999 — 2004
Absolutorium, Microbiology, Biotechnology
State University of Uzhgorod 1994 — 1999
MSC, Microbiology and Plant Phyziology
Christopher Kitt Gripp's Transcom Experience January 2011 - April 2012
Job Engineer with BIM, CADD, cGMP, Validation, ProblemSolving, Confidentiality, & Technical Writing Experience
Industry Mechanical or Industrial Engineering
Experience
Varitronics Systems (partnered Torcon and with PCL Construction) November 2014 - Present
Varitronics Systems August 2013 - Present
L'Oréal September 2012 - May 2013
Hospira July 2012 - September 2012
Kahle Automation April 2012 - May 2012
TRANSCOM January 2011 - April 2012
Shop-Rite September 2004 - August 2008
Lakeside Christian Camp and Conference Center June 2004 - August 2004
Skills
Access, AutoCAD, C, Calculations, Engineering Analysis, Engineering Design, Engineering Drafting, Excel, Labview, Linux, Management, Maple, Matlab, Mechanical Engineering, Microsoft Office, Microsoft Word, Navisworks, Outlook, Outlook Express, PowerPoint, Pro Engineer, Pro/Engineer, Revit, SAP R/3, Solidworks, Training, Troubleshooting, Ubuntu, Unix, Windows, Wildfire, Word
Education
Rutgers, The State University of New Jersey-New Brunswick
Bachelor of Science
Varitronics Systems (partnered Torcon and with PCL Construction) November 2014 - Present
Varitronics Systems August 2013 - Present
L'Oréal September 2012 - May 2013
Hospira July 2012 - September 2012
Kahle Automation April 2012 - May 2012
TRANSCOM January 2011 - April 2012
Shop-Rite September 2004 - August 2008
Lakeside Christian Camp and Conference Center June 2004 - August 2004
Skills
Access, AutoCAD, C, Calculations, Engineering Analysis, Engineering Design, Engineering Drafting, Excel, Labview, Linux, Management, Maple, Matlab, Mechanical Engineering, Microsoft Office, Microsoft Word, Navisworks, Outlook, Outlook Express, PowerPoint, Pro Engineer, Pro/Engineer, Revit, SAP R/3, Solidworks, Training, Troubleshooting, Ubuntu, Unix, Windows, Wildfire, Word
Education
Rutgers, The State University of New Jersey-New Brunswick
Bachelor of Science
Douglas Lauber's Transcom Experience July 2012 - November 2012
Job Instructor at American Red Cross
Industry Museums and Institutions
Experience
American Red Cross April 2013 - Present
Transcom July 2012 - November 2012
G-Wiz, The Science Museum, The Blivas Science and Technology Center August 2010 - August 2011
State College of Florida, Manatee-Sarasota September 2009 - June 2011
DeVry University, Tampa, Florida September 2009 - December 2009
Brickhouse Academy July 2007 - June 2008
Human Services Associates, Inc. November 2006 - August 2007
Pharmaceutical Development Group, Inc. October 2006 - November 2006
Lexis-Nexis / Reed Elsevier January 2001 - February 2005
Gould Publications, Inc. October 1999 - September 2000
Skills
Writing, Microsoft Office, PowerPoint, Word, Editing, Training, Management, Microsoft Word, Teaching, Fundraising, Proofreading, Leadership Development, Research, Marketing, Higher Education, Program Management, Policy, Staff Development, Grant Writing, Nonprofits, Community Outreach, Adult Education, Instructional Design, Event Planning, Coaching, Curriculum Design, E-Learning, Human Resources, Organizational..., Social Media, Team Building, Leadership, Program Development, Curriculum Development
Education
University of Florida - Fredric G. Levin College of Law 1981 — 1984
JD, Law
University of Florida 1974 — 1976
MS, Microbiology
University of South Florida 1970 — 1974
BA, Biology & English
American Red Cross April 2013 - Present
Transcom July 2012 - November 2012
G-Wiz, The Science Museum, The Blivas Science and Technology Center August 2010 - August 2011
State College of Florida, Manatee-Sarasota September 2009 - June 2011
DeVry University, Tampa, Florida September 2009 - December 2009
Brickhouse Academy July 2007 - June 2008
Human Services Associates, Inc. November 2006 - August 2007
Pharmaceutical Development Group, Inc. October 2006 - November 2006
Lexis-Nexis / Reed Elsevier January 2001 - February 2005
Gould Publications, Inc. October 1999 - September 2000
Skills
Writing, Microsoft Office, PowerPoint, Word, Editing, Training, Management, Microsoft Word, Teaching, Fundraising, Proofreading, Leadership Development, Research, Marketing, Higher Education, Program Management, Policy, Staff Development, Grant Writing, Nonprofits, Community Outreach, Adult Education, Instructional Design, Event Planning, Coaching, Curriculum Design, E-Learning, Human Resources, Organizational..., Social Media, Team Building, Leadership, Program Development, Curriculum Development
Education
University of Florida - Fredric G. Levin College of Law 1981 — 1984
JD, Law
University of Florida 1974 — 1976
MS, Microbiology
University of South Florida 1970 — 1974
BA, Biology & English
Richard Chico Andrade's Transcom Experience October 2009 - September 2010
Job Business Development Rep at Digital Defense, Inc.
Industry Computer & Network Security
Experience
Digital Defense, Inc. May 2011 - Present
Transcom October 2009 - September 2010
Oasis Investment Group March 2008 - July 2009
Skills
Account Management, Cloud Computing, Call Center, Solution Selling, Direct Sales, Physical Security, Call Centers, Vulnerability Assessment, SaaS, Network Security, Information Security, Data Center, Computer Security, Penetration Testing, Security, Vulnerability Management, Information Security..., Team Leadership
Education
Northwest Vista College
St Philip's College
Digital Defense, Inc. May 2011 - Present
Transcom October 2009 - September 2010
Oasis Investment Group March 2008 - July 2009
Skills
Account Management, Cloud Computing, Call Center, Solution Selling, Direct Sales, Physical Security, Call Centers, Vulnerability Assessment, SaaS, Network Security, Information Security, Data Center, Computer Security, Penetration Testing, Security, Vulnerability Management, Information Security..., Team Leadership
Education
Northwest Vista College
St Philip's College
Latoya Cole's Transcom Experience April 2010 - May 2011
Job Customer Service Representative at Dexcomm
Industry Telecommunications
Experience
Dexcomm June 2012 - Present
Transcom April 2010 - May 2011
Pecantte-Burton & Burton Law Corp January 2006 - October 2007
Skills
Adaptability, Communication, Customer Service, Food, Leadership, Microsoft Office, Organization
Education
University of Phoenix 2006 — 2008
Remington College-Lafayette Campus 2002 — 2003
Dexcomm June 2012 - Present
Transcom April 2010 - May 2011
Pecantte-Burton & Burton Law Corp January 2006 - October 2007
Skills
Adaptability, Communication, Customer Service, Food, Leadership, Microsoft Office, Organization
Education
University of Phoenix 2006 — 2008
Remington College-Lafayette Campus 2002 — 2003
Katalin Vas's Transcom Experience June 2008 - November 2008
Job Administrator bei Gesipa Blind Riveting Systems Limited / currently on maternity leave
Industry Mechanical or Industrial Engineering
Experience
Gesipa Blind Riveting Systems Limited March 2013 - Present
BP September 2010 - November 2012
Sykes November 2008 - September 2010
Transcom June 2008 - November 2008
Skills
Customer Service, SAP, Siebel, Concept 500, Lotus Notes, Call Center, Microsoft Office, Call Centers, Invoicing, Management, German
Education
Pázmány Péter Katolikus Egyetem 2001 — 2008
Master of Arts (M.A.), Germanic Languages, Literatures, and Linguistics
Universität Passau 2003 — 2004
Faculty of German Linguistics and Literature
Gesipa Blind Riveting Systems Limited March 2013 - Present
BP September 2010 - November 2012
Sykes November 2008 - September 2010
Transcom June 2008 - November 2008
Skills
Customer Service, SAP, Siebel, Concept 500, Lotus Notes, Call Center, Microsoft Office, Call Centers, Invoicing, Management, German
Education
Pázmány Péter Katolikus Egyetem 2001 — 2008
Master of Arts (M.A.), Germanic Languages, Literatures, and Linguistics
Universität Passau 2003 — 2004
Faculty of German Linguistics and Literature
Jordan Diaz's Transcom Experience May 2012 - May 2013
Job Performance Compliance Lead at Arise Virtual Solutions Inc.
Industry Outsourcing/Offshoring
Experience
Arise Virtual Solutions Inc. December 2014 - Present
Teleperformance June 2013 - November 2014
Transcom May 2012 - May 2013
Transcom June 2010 - May 2012
Cloud 10 - A Transcom Company September 2008 - June 2010
Skills
Training, Management, Coaching, Troubleshooting, Policy, Call Centers, BPO, Performance Management, Employee Relations, Human Resources, Root Cause Analysis, Employee Training, Employee Engagement, Operations Management, Customer Experience, Customer Satisfaction, Customer Retention, Vendor Management
Education
Regis University 2012 — 2016
Bachelor of Science in Human Resource Management, Human Resources Management/Personnel Administration, General, 3.3
Arise Virtual Solutions Inc. December 2014 - Present
Teleperformance June 2013 - November 2014
Transcom May 2012 - May 2013
Transcom June 2010 - May 2012
Cloud 10 - A Transcom Company September 2008 - June 2010
Skills
Training, Management, Coaching, Troubleshooting, Policy, Call Centers, BPO, Performance Management, Employee Relations, Human Resources, Root Cause Analysis, Employee Training, Employee Engagement, Operations Management, Customer Experience, Customer Satisfaction, Customer Retention, Vendor Management
Education
Regis University 2012 — 2016
Bachelor of Science in Human Resource Management, Human Resources Management/Personnel Administration, General, 3.3
Doris McMillan's Transcom Experience 2012 - 2013
Job Customer Service at Transcom
Industry Outsourcing/Offshoring
Experience
Transcom 2012 - 2013
UnitedHealthcare 2007 - 2009
Guardian Angel Performance Academy 2006 - 2007
USAA 2001 - 2006
Skills
BPO, Workforce Management, Contact Centers, Outsourcing, Service Delivery, Sla, Technical Support, Team Management, Inbound Marketing, Telemarketing, Talent Acquisition, Customer Retention, Vendor Management, Customer Support, Onboarding, Call Center Development, CRM
Education
Our Lady of the Lake University 1997 — 2000
Bachelor of Arts (B.A.), Fine Arts/Music
St. Phillips College 1997 — 2000
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Transcom 2012 - 2013
UnitedHealthcare 2007 - 2009
Guardian Angel Performance Academy 2006 - 2007
USAA 2001 - 2006
Skills
BPO, Workforce Management, Contact Centers, Outsourcing, Service Delivery, Sla, Technical Support, Team Management, Inbound Marketing, Telemarketing, Talent Acquisition, Customer Retention, Vendor Management, Customer Support, Onboarding, Call Center Development, CRM
Education
Our Lady of the Lake University 1997 — 2000
Bachelor of Arts (B.A.), Fine Arts/Music
St. Phillips College 1997 — 2000
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Vipanjot Boparai's Transcom Experience January 2014 - April 2014
Job Control System Engineer at Flodraulic Group
Industry Mechanical or Industrial Engineering
Experience
Flodraulic Group May 2015 - Present
Walmart Canada March 2015 - Present
Sheridan September 2013 - Present
Sheridan College Institute of Technology and Advanced Learning January 2013 - Present
Simply Green Home Services Inc. November 2014 - February 2015
The Cadillac Fairview Corporation Limited September 2014 - December 2014
Transcom January 2014 - April 2014
Skills
AutoCAD, Solidworks, MathCAD, VB.NET, Oral & Written..., Sports, Team Workshops, PLC Programming, CATIA V6, Automated Logic, Robotics, SolidWorks, Engineering, Visual Basic, Time Management, Public Speaking, Matlab
Education
Sheridan College 2013 — 2015
Electromechanical Engineering Technology -Advance Diploma, Electromechanical Technology/Electromechanical Engineering Technology
Akal Academy ,Patiala 1996 — 2012
High school
Flodraulic Group May 2015 - Present
Walmart Canada March 2015 - Present
Sheridan September 2013 - Present
Sheridan College Institute of Technology and Advanced Learning January 2013 - Present
Simply Green Home Services Inc. November 2014 - February 2015
The Cadillac Fairview Corporation Limited September 2014 - December 2014
Transcom January 2014 - April 2014
Skills
AutoCAD, Solidworks, MathCAD, VB.NET, Oral & Written..., Sports, Team Workshops, PLC Programming, CATIA V6, Automated Logic, Robotics, SolidWorks, Engineering, Visual Basic, Time Management, Public Speaking, Matlab
Education
Sheridan College 2013 — 2015
Electromechanical Engineering Technology -Advance Diploma, Electromechanical Technology/Electromechanical Engineering Technology
Akal Academy ,Patiala 1996 — 2012
High school
Quri Davis's Transcom Experience 2009 - 2011
Job Customer Service Representative at Intuitive Solutions
Industry Insurance
Experience
Intuitive Solutions 2013 - Present
Insurance March 2011 - Present
Transcom 2009 - 2011
Skills
Insurance, Customer Service, Customer Satisfaction, Customer Relations, Customer Experience, Data Entry, Microsoft Office, Social Media, Computer Proficiency, Administrative...
Education
San Antonio College 2013 — 2017
Bachelor of Business Administration (B.B.A.)
Faith Academy 2004 — 2007
Intuitive Solutions 2013 - Present
Insurance March 2011 - Present
Transcom 2009 - 2011
Skills
Insurance, Customer Service, Customer Satisfaction, Customer Relations, Customer Experience, Data Entry, Microsoft Office, Social Media, Computer Proficiency, Administrative...
Education
San Antonio College 2013 — 2017
Bachelor of Business Administration (B.B.A.)
Faith Academy 2004 — 2007
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY