Trover Solutions
Industry: Insurance company
DescriptionHeadquarters: Louisville, KY Founded: 1988
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Trover Solutions Employees
Tenmast Software September 2014 - January 2015
Trover Solutions September 2008 - September 2014
Affiliated Computer Services, Inc. September 2007 - July 2008
IBM Global Services November 2003 - May 2007
IBM Global Services July 1999 - November 2003
Skills
ETL, Data Analysis, Data Integration, Databases, Microsoft SQL Server, SQL, Oracle, Visual Studio, SSIS, C#, Business Intelligence, TFS, Pervasive Data..., Servers, Unix, Troubleshooting, SSRS, Disaster Recovery, Windows Server, Vendor Management, Requirements Analysis, SharePoint, Enterprise Architecture, Process Improvement, UltraEdit, OnBase
Education
Transylvania University 1996 — 2000
BA, Computer Science
Regent's University London 1998 — 1998
Study Abroad
Trover Solutions January 2013 - Present
TransPaC Solutions January 2007 - September 2012
Healthcare Recoveries January 2003 - January 2007
Healthcare Recoveries June 1999 - January 2003
Healthcare Recoveries March 1996 - June 1999
Healthcare Recoveries June 1991 - March 1996
Humana Inc. February 1989 - June 1991
Skills
Team Building, Leadership, Account Management, Business Analysis, Change Management, CRM, Management, Process Improvement, Customer Retention, Sales, Budgets, Forecasting, Customer Service, Project Management, New Business Development, Executive Management, Insurance, Healthcare, Vendor Management, Microsoft Excel, Staff Management, Visio, Client Liaison, Operations Management, Sales Presentations, Contract Negotiation, Contractual Agreements, Problem Solving, Project Planning, Best Practices, Contract Management, Continuous Improvement, Key Account Management, Sales Management, Creative Solutions, Helping Clients Succeed, Manage Client..., Microsoft Word, Organizational..., Professional Services, Salesforce.com..., CRM Integration, Cross Selling, Flow Charts, Internal & External..., Large Projects, Out Of the Box, Process Flow, Strengthening Client...
Education
St Xavier High School Louisville KY
University of Louisville
Bachelor of Science, Political Science / Policy Analysis
Trover Solutions February 2007 - Present
Gibson & Sharps, PSC April 2000 - February 2007
Law Office of Anthony J. Kern April 1996 - April 2000
Skills
Building Relationships, General Insurance, Health Insurance, Subrogation, Strategy, Program Management, Negotiation, Legal Research, Leadership, Claim, Insurance, Contract Negotiation, Process Improvement, Casualty, Employee Benefits, Risk Management
Education
Seton Hall University School of Law 1992 — 1995
Doctor of Law (J.D.)
University of Wisconsin-Oshkosh 1988 — 1992
Bachelor of Arts (B.A.), Philosophy
Gilt.com March 2015 - Present
Gilt.com March 2014 - February 2015
New Age Technologies September 2012 - March 2013
Kentucky Financial Group, Inc. March 2012 - August 2012
Trover Solutions October 2009 - January 2012
Humana March 2008 - June 2009
Kentucky Derby Festival February 2006 - July 2007
Skills
Management, Marketing, Customer Service, Insurance, Project Planning, Administration, QuickBooks, Microsoft Office, Invoicing, Account Management, Strategic Planning, Process Improvement, Event Planning, Team Building, Microsoft Excel
Education
University of Louisville 2003 — 2007
BA, Communication
Precision Healthcare August 2015 - Present
TranscribeMe March 2014 - Present
Trover Solutions December 2014 - June 2015
Humana Inc. August 2012 - December 2012
Sprint February 2010 - July 2010
Target October 2009 - January 2010
GUESS?, Inc. June 2008 - August 2009
Kane County Government Center June 2006 - January 2007
Carson Pirie Scott March 2005 - April 2006
Skills
Customer Service, Telephone Skills, Microsoft Office, Internet, Medical Terminology, Sales, Data Entry, Time Management, Retail, Transcription, HodMod, CMS, Teamwork, Customer Retention, Troubleshooting, Guidance Care Portal, Mobile Devices, Outlook, Team Leadership, Microsoft Word, PowerPoint, Leadership, Inventory Management, Microsoft Excel, Customer Care Portal, Customer Interface, Windows, Social Media, Team Building, Customer Experience, Internet Explorer, Access, Call Centers, Spreadsheets, Customer Satisfaction, Cashiering, Social Networking, Communication, Healthcare, Retail Sales, Insurance, Negotiation, Strategic Planning, Office Administration, Interviews
Education
Southern Illinois University, Carbondale 2006 — 2012
Bachelor of Science (B.S.), Communication Disorders Sciences and Services
Waubonsee Community College 2009 — 2010
Associate of Art, Psychology
West Aurora High School 2002 — 2006
Diploma, General Studies
Trover Solutions January 2015 - Present
Spalding University October 2014 - Present
Marsh & McLennan Companies, Inc. October 2013 - December 2014
Mid-Continent University January 2010 - April 2014
Commonwealth of Kentucky - Labor Cabinet - Personnel Cabinet - Education Cabinet December 2007 - October 2013
SHPS September 2007 - December 2007
Randstad Work Solutions September 2005 - May 2007
Monumental Life Insurance March 2002 - August 2004
Progessive Insurance August 2001 - March 2002
GuideOne Insurance July 2000 - March 2001
Skills
Personnel Management, Temporary Placement, Workforce Development, Policy, New Hire Orientations, Performance Management, Benefits Administration, Applicant Tracking..., Higher Education, HRIS, Talent Acquisition, Employee Relations, Employee Benefits, Hiring, PeopleSoft
Education
Webster University 2006 — 2008
Masters
University of Louisville 1989 — 1994
BA
University of Louisville 1989 — 1994
AA
Humana August 2014 - Present
Kentucky FoodCart Company August 2014 - August 2015
Summit Sales & Marketing March 2013 - August 2014
Humana January 2013 - February 2013
Humana August 2012 - January 2013
Trover Solutions February 2011 - June 2012
The Sound Factory March 2009 - March 2011
Skills
Customer Service, Call Centers, Insurance, Access, Outlook, Process Improvement, Health Insurance, Data Entry, HIPAA, Microsoft Excel, Software Documentation, Microsoft Office, Microsoft Word, Customer Satisfaction, Team Building, Sales
Education
Sullivan University 2009 — 2013
Bachelor's degree, Business Finance
Shelby County High School 1999 — 2003
High School Diploma, General Studies
Trover Solutions 2011 - Present
TransPac Solutions/Trover Solutions January 2009 - August 2011
Healthcare Recoveries/Trover Solutions November 2006 - January 2009
Skills
Insurance, Property & Casualty..., Claim, Subrogation, Health Insurance, Commercial Insurance, Claims Management, Liability, Workers Compensation, Underwriting, Customer Service, Outlook, Casualty, Call Center, Process Improvement
Education
University of Louisville 2003 — 2008
Bachelor of Science (B.S.)
Assumption High School 1999 — 2002
High School Diploma
Trover Solutions February 2015 - Present
Embassy Suites Louisville East November 2013 - February 2015
Embassy Suites November 2011 - February 2014
Tumbleweed Tex Mex Grill & Margarita Bar June 2010 - September 2011
Skills
Guest Service, Customer Service, Teamwork, Team Leadership, Hospitality, Hotels, Dependable Team Player, Accounts Receivable, Accountability, Creative Problem Solving, Incident Response, Committed to Customer..., OnQ, Front Office, Telephone Skills, Reliability, Communication, Customer Satisfaction, Catering, Event Management, Revenue Analysis, Hotel Management, Hospitality Management, Hospitality Industry, Food, Event Planning
Education
University of Louisville 2008 — 2008
Western Kentucky University 2006 — 2008
Saint Xavier Highschool 2002 — 2006
Humana March 2014 - Present
RxCrossroads October 2012 - March 2014
Trover Solutions February 2011 - September 2012
K12 March 2008 - July 2010
Self Employed March 2006 - March 2008
MCI July 2004 - March 2006
MCI December 2000 - July 2004
MCI September 1997 - December 2000
MCI March 1993 - September 1997
Swift Textiles, Inc. November 1990 - March 1993
Skills
SDLC, Project Management, Business Analysis, Change Management, Program Management, Business Process..., Business Process, Process Improvement, Software Documentation, Integration, Cross-functional Team..., Scrum, Agile Project Management, IT Solutions, Certified LEAN Leader, Vendor Management, Leadership, Management
Education
The Ohio State University
Bachelor of Science, Industrial and Systems Engineering
Trover Solutions December 2013 - Present
WorldWide Tech Services July 2013 - August 2013
Toddler an Tots March 2013 - July 2013
Skills
Customer Service, Childcare, Cash Handling Experience, Friendly Personality, Highly responsible, Organization, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Mac, PC
Education
Spalding University 2014 — 2017
Bachelor's Degree, Accounting, sophomore
University of Louisville 2013 — 2014
Bachelor's Degree, Accounting, Freshmen
fairdale high school 2009 — 2013
High School
Trover Solutions August 1999 - Present
MultiPlan 1997 - 1999
Skills
Managed Care, Medicare, Health Insurance, Insurance, Healthcare, HIPAA, Healthcare Consulting, Healthcare Information..., Workers Compensation, Team Leadership, Medicaid, Sales, Provider Relations, Health Policy, Claims Management, Medical Cost Containment, Claim, Pharmacy Benefit..., Commercial Insurance, Subrogation, Employee Benefits, Process Improvement, Healthcare Industry
Education
University of Louisville 1985 — 1988
BA, Communications
Trover Solutions November 2012 - Present
Trover Solutions, Inc. May 2011 - September 2012
Trover Solutions July 2010 - May 2011
Victoria Theatre Association August 2009 - December 2009
Dayton Art Institute May 2009 - July 2009
Skills
Public Relations, Fundraising, Marketing, Social Media Marketing, PowerPoint, Writing, Salesforce.com, Facebook, Leadership, Customer Service, Online Marketing, Media Relations
Education
University of Dayton 2006 — 2010
BA, Communication
Green Dot Corporation April 2014 - Present
MediaShift March 2013 - April 2014
Trover Solutions September 2004 - July 2011
E J McKernan January 1999 - July 2004
Skills
Account Management, Insurance, Team Building, Management, Medicare, Process Improvement, Health Insurance, Leadership, Employee Benefits, Business Analysis, Healthcare, Strategic Planning, Sales, Customer Service, HIPAA, Data Analysis, Managed Care, Training, Project Management, Oracle
Education
University of Nevada-Reno
Bachelor of Science (BS), Computer Information Systems / Business Administration, Summa Cum Laude
ADP June 2015 - Present
Anthem August 2014 - June 2015
Trover Solutions October 2013 - August 2014
HCA December 2011 - June 2012
Skills
Public Relations, Facebook, Customer Service, Social Networking, Social Media, Microsoft Office, PowerPoint, Public Speaking, Microsoft Word, Microsoft Excel, Research, Marketing Communications, Social Media Marketing, Blogging, Creative Writing, Community Outreach, Teaching, Market Research, Media Relations, Strategic Planning
Education
University of Louisville 2010 — 2013
Bachelor of Science (B.S.), Communications
Kindred Healthcare March 2015 - Present
Kindred Healthcare November 2014 - Present
Trover Solutions January 2014 - Present
Trover Solutions March 1999 - Present
Trover Solutions February 2009 - February 2010
Trover Solutions January 2007 - October 2007
Trover Solutions January 2006 - January 2007
Trover Solutions November 2004 - January 2007
Skills
Crystal Reports, Visio, Business Analysis, Access, SQL, MS Project, Microsoft SQL Server, Insurance, Oracle, Software Project..., Quality Assurance, Project Management, SDLC, Software Documentation, Team Building, SharePoint, Microsoft Excel, Requirements Analysis, Customer Service, Process Improvement, ITIL, IT Management, Business, Resource Management, Priority Management, Organization &..., Healthcare Information..., Hatha Yoga, ERISA, share
Education
Tandem 2013 — 2013
ITIL Foundation Certification, Information Technology
Sullivan University 2007 — 2009
BS, Information Technology
Trover Solutions April 2015 - Present
Virginia Housing Development Authority June 2014 - April 2015
Western Illinois University July 2012 - May 2014
Kentucky Department for Environmental Protection May 2010 - June 2012
Kentucky Kernel June 2010 - December 2010
Ashley Furniture May 2009 - August 2009
Skills
Organizational..., Talent Developer, Strategic Planning, Facilitation, Strategic Communications, Myers-Briggs Certified, Training, Instructional Design, Leadership Development, Change Management, Team Building, Time Management, Interpersonal Skills, Consulting, Project Management, E-Learning, Public Relations, Social Media Marketing, Public Speaking, Customer Service, Event Management, Microsoft Office, Social Networking, Adobe Creative Suite
Education
Western Illinois University 2012 — 2014
Master's Degree, Communication, 4.0
University of Kentucky 2007 — 2011
Bachelor of Science, Integrated Strategic Communications, 3.95
Mom's Closet Resource Center March 2014 - Present
MILLER COMPANY, Inc February 2011 - November 2013
Trover Solutions March 2012 - August 2012
Mom's Closet Resource Center August 2008 - November 2009
Skills
Photocopier, Office Equipment, Document Management, Fax, Customer Service, Customer Satisfaction, Scanners, Managed Print Services, Windows 7, Document Imaging, Account Management, Superior organizational..., Printers, PowerPoint, Executive..., Sales Management, Process Improvement, Team Building, Cold Calling, Solution Selling, Direct Sales, Sales, Negotiation, Salesforce.com, B2B, New Business Development, Time Management
Education
Sullivan University 2010 — 2012
Bachelor of Science, Paralegal Studies
Univeristy of Louisville 2005 — 2006
The Bliss Academy 2012 - Present
Humana December 2013 - July 2014
WellPoint October 2012 - December 2013
Trover Solutions May 2009 - September 2012
MedVenture Technology December 2006 - October 2008
MedVenture Technology April 2006 - December 2006
Zimmer 2003 - 2005
Zimmer June 1999 - April 2003
Skills
Scope Management, Strategic Planning, Risk Management, Project Lifecycle..., SDLC, Design Verification and..., Building Strong Teams, Strategic Communications, R&D, Product Lifecycle..., Validation
Education
New Life Coaching Institute 2015 — 2015
Certified Professional Life Coach
Tulane University 1995 — 1999
BSE
Medical Reimbursements of America, Inc. January 2013 - Present
OptumInsight January 1999 - August 2012
Travelers December 1997 - December 1999
Trover Solutions August 1990 - May 1997
UnitedHealthcare June 1984 - January 1990
Skills
HIPAA, Health Insurance, Medicare, Healthcare, Managed Care, Claim, Insurance, Health Policy, Process Improvement, Employee Benefits, Strategic Planning, Team Building, Reinsurance, ERISA, Project Management, Data Analysis, Healthcare Analytics, Account Management, Call Centers, Healthcare Information..., CRM, Medical Billing, Medicaid
Education
University of Minnesota-Twin Cities 1979 — 1983
Presbyterian Church (USA) Foundation February 2011 - Present
Public Relations Society of America - Bluegrass Chapter January 2011 - Present
SendOutCards December 2009 - Present
Weight Watchers International, Inc. April 2009 - Present
Butterfly Worldwide March 2010 - May 2011
PGU Communications, Marketing, Public Relations September 2007 - February 2011
Surgical Review Corporation May 2009 - September 2009
Surgical Review Corporation March 2007 - May 2009
American Association of Preferred Provider Organizations October 2005 - February 2007
Trover Solutions December 2000 - October 2005
Skills
Event Management, Media Relations, Integrated Marketing, Public Relations, Community Development, Marketing Communications, Event Planning, Fundraising, Public Speaking, Strategic Planning, Non-profits, Marketing, Leadership, Marketing Strategy, Copywriting, Newsletters, Strategic Communications, Internal Communications, Management, Nonprofits
Education
Webster University 1997 — 2000
Master's, Business
University of Louisville 1983 — 1993
Trover Solutions 2011 - 2012
Trover Solutions 2009 - 2011
Trover Solutions 2007 - 2009
Skills
Client Liaison, Oral & Written..., Instructor-led Training, Learning Management..., Project Management, Health Insurance, Property & Casualty..., Microsoft Office, PowerPoint
Education
University of Louisville 1997 — 2002
Bachelor of Arts (BA), Psychology
Trover Solutions July 2012 - Present
Masters Supply Inc. 2010 - 2011
Spalding University August 2009 - May 2010
U.S. Nut and Bolt May 2008 - May 2009
Skills
Certified industrial..., Marketing Strategy, Marketing Communications, Strategic Communications, Mass Communication, Sports, Coaching, Exercise, Excel, Microsoft Office, Advertising, Budgeting, Business Strategy, Mobile Technology, Microsoft, Apple, Humor, Music Industry, Scuba Diving, Industrial Safety, Travel, Creative Writing, Mathematics, Fast Learner, Team Building, Team Leadership, Creative Problem Solving, Soccer
Education
University of Louisville 2010 — 2011
Communications, Communications Major, Marketing Minor
Spalding University 2009 — 2010
accounting, and general studies
St. Francis DeSales High School 2006 — 2009
Humana September 2013 - Present
RxCrossroads December 2012 - September 2013
Humana September 2012 - December 2012
Trover Solutions May 2012 - September 2012
Kindred Healthcare, Inc April 2011 - May 2012
Kindred Healthcare, Inc via KForce May 2011 - August 2011
Wells Fargo Home Equity January 2009 - February 2011
Wells Fargo Home Equity January 2007 - January 2009
Wells Fargo Home Equity January 2005 - January 2007
Wells Fargo Home Equity June 2003 - January 2005
Skills
Customer Service, Change Management, Training, SDLC, Business Analysis, Process Improvement, Enterprise Architecture, Requirements Gathering, Management, Software Documentation, Visio, Sales, Testing, Business Process, Business Process..., Credit, Budgets, Loans, Public Relations, Project Management, Business Requirements, Vendor Management
Education
University of Phoenix 2004 — 2007
Bachelors of Science, Business Administration
CVS Health October 2014 - Present
QBE the Americas October 2011 - December 2013
QBE the Americas August 2009 - October 2011
GAB Robins January 2008 - October 2009
KPMG 2007 - 2008
Robert E. Nolan Company June 2006 - January 2007
CNA 2003 - 2006
Trover Solutions October 2001 - March 2003
USF&G 1993 - 1998
Skills
Claims, Casualty, Insurance, Liability, Claims Management, Property & Casualty..., General Liability, Change Management, Subrogation, Workers Compensation, Litigation Management, General Insurance, Commercial Insurance, Insurance Claims, Claim, Legal Liability, Commercial Lines, Property Damage, Medicare, Professional Liability, D&O, Employment Practices..., Liability Analysis, Reinsurance, Underwriting, Claim Investigation, Brokers, Inland Marine, Excess, Insurance Law, Settlement, Accident, Risk Management, Umbrella Insurance, Product Liability, Life Insurance, Financial Risk, Health Insurance, Employee Benefits, Enterprise Risk..., Fixed Annuities, Claims Handling, CPCU, Claims Resolution, Adjustments, Workers' Compensation..., Casualty Insurance
Education
Stetson University 1981 — 1985
MBA, BBA, Finance
Trover Solutions August 2014 - Present
Trover Solutions May 2013 - August 2014
Trover Solutions June 2012 - May 2013
Information Resources May 2011 - August 2011
Coffmans May 2010 - August 2010
Skills
Time Management, Microsoft Excel, Insurance, Customer Service, PowerPoint, Microsoft Word, Organizational..., Oral & Written..., Highly detail oriented, Project Planning, Microsoft Office, Property & Casualty..., Client Relations Skills, Arbitration, Claim Investigation, Interviewing Skills, Communication, Teamwork, Leadership
Education
University of Kentucky 2008 — 2012
Bachlor of Business Administraion, Management
St Xavier High School Louisville KY 2004 — 2008
Trover Solutions February 2014 - Present
Trover Solutions May 2010 - February 2014
Trover Solutions December 2009 - May 2010
Omnicare July 2006 - December 2009
Skills
Prescription, Insurance, Healthcare, Customer Service, Call Center, Outlook, Software Documentation, Access, Microsoft Excel, Process Improvement, Microsoft Word, Data Analysis, PowerPoint, Microsoft Office, Quality Control, Leadership, Team Building, Negotiation, Business Analysis
Education
University of Louisville 2006 — 2009
Bachelor of Science (B.S.), Business Administration and Management, General, 3.56
Mercy Academy 2002 — 2006
High School
Trover Solutions October 2009 - Present
Trover Solutions June 2007 - October 2009
Skills
Insurance, Claim, Claims Management, Health Insurance, Property & Casualty..., Liability, Underwriting, Commercial Insurance, Workers Compensation, Medicare, Process Improvement, Professional Liability, Leadership, Subrogation, Training
Education
University of Phoenix 2014 — 2018
Bachelor's degree, Business Administration and Management, General
University of Phoenix 2014 — 2017
Bachelor's degree , Business Administration and Management, General
BirdLeigh Fashions January 1998 - Present
RH Clarkson Insurance Agency November 2014 - Present
Excel Services, Inc. May 2013 - November 2014
National Processing Company November 2012 - May 2013
Citi May 2007 - March 2013
Trover Solutions August 2000 - August 2005
Mailtronix May 2000 - August 2000
Skills
Call Centers, Banking, Credit, Credit Cards, Financial Services, Microsoft Excel, Customer Service, Customer Satisfaction, Microsoft Office, Process Improvement, Risk Management, Access, Relationship Management, Customer Experience, Business Analysis, Outlook, Credit Analysis, Microsoft Word, PowerPoint, Customer Retention, Team Leadership, Cross Selling, Software Documentation, Data Entry, Visio, Time Management, Payments, Credit Risk, Data Analysis, Sales, Analysis, Technical Support, Accounting, Management, Merchant Services, Lines Of Credit, Budgets, Vendor Management, Financial Analysis, Troubleshooting, Accounts Payable, Invoicing, Spreadsheets, Account Reconciliation, Telephone Skills, Administrative..., SharePoint
Education
University of Louisville 2002 — 2004
Waggener Traditional High School 1996 — 2000
High School Diploma, Biology, General
Department of the Army February 2013 - Present
Department of the Army February 2011 - February 2013
KY River Foothills September 2010 - December 2010
Trover Solutions May 2010 - September 2010
ATT June 2008 - May 2010
Service Net Solutions March 2007 - June 2008
Sigma Gamma Rho December 2005 - July 2006
TJ Maxx 'n' More April 2003 - January 2006
Skills
Business Analysis, Human Resources, HRIS, Training, Leadership, CRM, Business Process..., Employee Training, Analysis, Access, Performance Management, Time Management, Customer Satisfaction, Budgets, Troubleshooting, Call Centers, Coaching, Customer Service, Employee Relations, Change Management, Strategic HR, Project Management
Education
Sullivan University 2009 — 2010
Master’s Degree, Human Resource Leadership, Cum Laude
University of Louisville 2003 — 2007
Bachelor’s Degree, Business Administration
Trover Solutions April 2015 - Present
Tandem Solution October 2013 - April 2015
The Wunderlin Company January 2012 - April 2014
Tandem Solution January 2013 - October 2013
ASTD Puget Sound Chapter August 2011 - December 2011
Lake Sammamish Foursquare Church January 2011 - April 2011
Mercer Island Thrift Shop January 2011 - March 2011
Friends of the Orphans September 2010 - December 2010
Seattle Pacific University January 2010 - March 2010
Boeing September 2009 - December 2009
Skills
Training Needs Analysis, Organizational..., Customer Satisfaction, Account Management, Leadership Development, Job Analysis, Research, Management, Employee Training, Training, Change Management, Program Evaluation, Leadership, Process Improvement, Analysis, Psychology, Strategic Planning, Executive Coaching, Onboarding, Business Development, Marketing
Education
Seattle Pacific University 2009 — 2011
M.A., Industrial/Organizational Psychology
University of Kentucky 2005 — 2009
B.A., Psychology, Family Studies
Papa John's International Business Analyst, System POSPapa JohnsAugust 2012 - Present
Trover Solutions March 2012 - October 2012
Trover Solutions May 2011 - June 2012
Healthcare Recoveries January 2007 - May 2011
Trover Solutions 2007 - 2010
Trover Solutions 2009 - 2009
Unknown 2005 - 2009
Skills
Software Project..., Prototype, Full SDLC, Financial Analysis, Crystal Reports, Oracle Reports, Oracle SQL, Microsoft SQL Server, PLSQL, Data Analysis, Cross-functional Team..., SAS, Scope Management, Risk Assessment, Risk Management, MS Project, Visio, Leadership, PL/SQL, SQL, SDLC, Vendor Management, Business Analysis, Business Requirements, Project Management, Microsoft Project, Process Improvement, Agile Methodologies
Education
University of Louisville 2012 — 2012
Certificate in Project Management, PM, Certified
University of Louisville 2004 — 2008
BA in Business, Managment, Marketing
Sullivan University 2001 — 2003
Computer Science, Programming, Hardware, Software, Client Support
Trover Solutions January 2015 - Present
Trover Solutions March 2012 - December 2014
Trover Solutions August 2010 - February 2012
DBS Interactive February 2010 - August 2010
General Electric January 2009 - February 2010
DSW September 2007 - January 2009
Brain Injury Association of Kentucky August 2007 - December 2007
Skills
Sales, Press Releases, Account Management, Public Relations, Marketing, New Business Development, Customer Service, Direct Sales, Management, Leadership
Education
University of Louisville
Bachelor, Communication; Science
Trover Solutions March 2013 - Present
Skills
Change Management, Process Improvement, Insurance, Team Building, Coaching, Business Analysis, Management, Training, Quality Assurance, Leadership, Performance Management, Call Centers, Software Documentation, Healthcare, Customer Satisfaction, Employee Relations, Vendor Management, Employee Benefits, Employee Training, Employee Engagement, Organizational...
Education
University of Louisville 1990 — 1993
MEd, Instructional Technology
Panama Canal College 1988 — 1990
AS, Accounting
Balboa High School 1986 — 1988
Grange Insurance January 2010 - Present
Trover Solutions March 1996 - October 2009
Fuller Stolle/ATK Engines January 1995 - March 1996
Tire America August 1987 - December 1994
Skills
Property & Casualty..., Casualty, Commercial Insurance, Insurance, Liability, Customer Service, Claim, Property Damage, Claims Management, Analysis, Liability Analysis, Subrogation, Legal Liability, General Insurance, Professional Liability, Claims Handling, Claims Resolution, Claim Investigation, Commercial Lines, Workers Compensation, Adjustments, Property Claims, Health Insurance
Education
University of Kentucky 1981 — 1987
Bachelor of Business Administration (B.B.A.), Economics
Townsquare Interactive August 2015 - Present
Buddy Cox Builder LLC. 2003 - Present
Auction.com March 2015 - July 2015
eRelevance Corporation December 2014 - March 2015
Yodle September 2012 - November 2014
Trover Solutions June 2011 - August 2011
Legacy Entertainment May 2008 - August 2008
University of Dayton, School of Business August 2007 - February 2008
Skills
Team Building, PowerPoint, Management, Customer Service, Social Media Marketing, Entrepreneurship, Leadership, Sales, Human Resources, Social Media, Marketing, Event Management
Education
University of Louisville 2009 — 2011
B.S.B.A., Finance
Sacred Heart Academy 2003 — 2007
University of Dayton
Trover Solutions May 2012 - Present
Trover Solutions February 2010 - May 2012
Healthland February 2006 - December 2009
Yum! Brands 2005 - 2006
First American Title February 2004 - December 2004
Skills
Scrum, Testing, SQL, Quality Assurance, Agile Methodologies, Requirements Analysis, Microsoft SQL Server, SDLC
Education
University of Louisville 1999 — 2004
BSBA, Computer Information Systems
Allstate August 2014 - Present
Trover Solutions May 2011 - December 2013
Trover Solutions 1998 - April 2011
Circuit City Stores Inc. July 1986 - December 1997
Skills
Subrogation, Training, Health Insurance, Negotiation, Property and Casualty..., Communication, Customer Service, Claims Management, Insurance, Property, Property, Workers Compensation, Talent Management, Software Documentation, Analysis, Employee Benefits
Education
University of Louisville 1985 — 1990
Bachelor's degree, Business Administration, Marketing
Trover Solutions December 1994 - December 2008
Education
University of Louisville
BA, Economics
Trover Solutions August 2013 - Present
CompuCom January 2011 - August 2013
Perot Systems October 2007 - January 2011
Jewish Hospital & St. Mary's Healthcare April 2004 - October 2007
BA Merchangt Services/New Age Technologies October 2004 - April 2005
Caritas St. Elizabeth's Medical Center 2004 - 2005
United Parcel Service/Tek Systems July 2004 - October 2004
Baptist Healthcare System 1996 - 2003
Skills
Windows Server, Visio, Servers, IT Management, Disaster Recovery, Active Directory, Process Improvement, Cluster, Software Documentation, SAN, Storage Area Networks, Security, Microsoft SQL Server, Healthcare Information..., Citrix, VMware, VPN, ITIL, IT Service Management, Microsoft Exchange, Virtualization, System Deployment, Technical Support, Hardware, Storage, Unix, Infrastructure, Data Center, Networking, NAS, Databases, LAN-WAN, Incident Management, IT Operations, Enterprise Software, Printers, VMware ESX, System Administration
Education
University of Louisville 1988 — 1995
BS, AA, Business Management w/concentration in CIS
Trover Solutions August 2014 - Present
Trover Solutions August 2011 - August 2014
Harding, Shymanski & Company, P.S.C. 2003 - August 2011
Skills
Internal Controls, Accounting, Auditing, GAAP, Financial Reporting, Financial Accounting, Corporate Tax, Tax Accounting, Stock Compensation, Consolidated Reporting, 401k Administration, State Tax, Property Tax, Affordable Care Act, Staff Development
Education
University of Notre Dame 1997 — 2003
Western Kentucky University 2010 — 2012
Master of Business Administration (MBA)
Kentucky Employers' Mutual Insurance June 2005 - Present
Trover Solutions September 2002 - June 2005
Parsons October 2000 - September 2002
Reliance Industries Ltd September 1996 - February 2000
Skills
SQL, SQL Server, Databases, PL/SQL, Disaster Recovery, Oracle SQL, Unix, ASP.NET, C#, .NET, SDLC, Linux, Enterprise Architecture, Database Administration, Data Warehousing, Business Intelligence, Visual Basic, VB.NET, Crystal Reports, HTML 5, Microsoft SQL Server, Oracle RAC, JavaScript, Java, Solaris, Project Management, Exadata, Oracle, IIS
Education
BVM Engineering College 1992 — 1996
BS, Computer Science
Sardar Patel University 1992 — 1996
B.S., Computer Science
Xenosoft Technologies Inc October 2007 - Present
Shell Trading May 2009 - April 2012
Trover Solutions June 2008 - December 2008
CMC Ltd October 2004 - December 2006
Skills
Oracle SQL, Oracle Developer 2000, Oracle Reports, Oracle Discoverer, Visual Basic, Linux, Crystal Reports
Education
University of Madras 1998 — 2002
B.E., Electricals & Electronics
Trover Solutions April 2011 - Present
SHPS March 2008 - April 2011
St. Paul School 2003 - 2008
Mercer 2000 - 2002
Mercer 1995 - 2000
Skills
Project Management, Visio, Health Insurance, Process Improvement, Team Building, Insurance, CRM, Cross-functional Team..., Call Center, Coaching, Account Management, Customer Retention, Management, Leadership, Strategic Planning, Healthcare, Business Analysis, Vendor Management, Employee Benefits, Customer Service, Customer Satisfaction, New Business Development, Key Account Management, Team Leadership, Product Development, Negotiation, Change Management, Operations Management, Contract Negotiation, Data Analysis, Call Centers, Software Documentation, Business Strategy, Product Management, Marketing Strategy, Marketing, Sales Management, Strategy, Budgets, Sales, Business Development, Salesforce.com, Training, Performance Management, Start-ups, Program Management, Forecasting, Analysis, Business Intelligence, Access
Education
University of Louisville
Marketing, Management
Connextions October 2014 - Present
Caine & Weiner December 2009 - September 2014
Trover Solutions August 1999 - August 2009
SELF February 1992 - August 1999
Skills
Customer Service, Debt Collection, Recoveries, Finance, Credit, Accounts Receivable, Credit Risk, Credit Analysis, Call Centers, Financial Analysis, Risk Management, Forecasting, Analysis, Accounting, Process Improvement, Negotiation, Budgets, Management, Training, Credit Cards, Sales, Microsoft Excel, Recruiting, Leadership
Education
DeSales High School
University of Louisville
Bachelor of Arts (BA), English Language and Literature/Letters
University of Louisville
Bachelor of Arts (B.A.)
Trover Solutions April 2012 - Present
Siwel Consulting August 2011 - April 2012
CFS II June 2011 - August 2011
Enterprise Holdings April 2008 - August 2011
Dollar Thrifty Automotive Group 2006 - 2009
Dollar Thrifty Automotive Group January 2006 - April 2008
Skills
Customer Service, Microsoft Office, Microsoft Excel, Budgets, Microsoft Word, Team Building, PowerPoint, Negotiation, Program Management, PeopleSoft, Access, Outlook, Insurance, Strategic Planning, Process Improvement, Credit, Forecasting, Call Centers
Education
Tulsa Community College
Accounting
Indiana tech April 2015 - Present
Sullivan University September 2013 - Present
Trover Solutions January 2011 - Present
Skills
Claim, Insurance, Subrogation, Team Building, Budgets, Claims Management, Property & Casualty..., Casualty, Legal Liability, Liability, Commercial Insurance, Workers Compensation, Call Center, Risk Management, Process Improvement, Customer Service, Inland Marine, Microsoft Office, CPCU, Training, Commercial Lines, Claim Investigation, Property Damage, Performance Management, Human Resources, Claims Handling, Liability Analysis, Claims Resolution, Litigation Management, Team Leadership, Organizational..., Operations Management, Conflict Resolution, Hiring, Business Process..., Employee Training, Employee Relations, Interviews, Strategic Planning, Employee Engagement, Leadership Development, Public Speaking, Leadership, Coaching, Management, Business Analysis, Call Centers, General Insurance, Health Insurance
Education
Sullivan University 2012 — 2015
PhD Management
University of Kentucky 1984 — 1988
BBA, Marketing
Sullivan University
Master of Business Administration (MBA)
University of Phoenix September 2010 - Present
Richardson HR Consulting September 2010 - Present
Clark County Youth Shelter, Inc. February 2013 - Present
Trover Solutions October 2014 - September 2015
Marsh & McLennan Companies, Inc. September 2013 - October 2014
Burlington Coat Factory October 2012 - April 2014
Commonwealth of Kentucky March 2010 - September 2013
ITT Technical Institute April 2011 - February 2012
Target June 1989 - February 2009
Skills
Interviews, Employee Relations, Human Resources, Recruiting, Training, New Hire Orientations, Employee Benefits, Public Speaking, Succession Planning, Career Development, Management, Organizational..., Leadership, Career Development..., Coaching, HRIS, Risk Management, Mock Interviews, Community Engagement, Career Counseling, Job Coaching, Workforce Development, Loss Prevention, People Skills, Team Leadership, Crisis Management, Team Building, FMLA, Recruitment/Retention, Exit Interviews, Conflict Resolution, Leadership Development, Interviewing, Human Relations, Staff Appraisal, College Teaching, Staffing Plans, Business Continuity, Interview Coaching, HR Policy Formulation, HRIS Database Management, Kronos Timekeeping, Progressive Discipline, Staff Orientation, Interview Skills..., Job Search Support, Career Preparation, Collaborative Problem..., Teaching Adults, Adult Learning Theory
Education
Webster University 2008 — 2009
Masters of Arts, Human Resource Management
University of Louisville 1988 — 1992
Bachelor of Science, Police Administration
University of Louisville 1988 — 1992
Bachelor of Science, Correctional Administration
BCBS LA June 2015 - Present
Trover Solutions December 2013 - February 2015
Accenture April 2013 - December 2013
Ingenix January 2011 - November 2012
Ingenix January 2009 - December 2010
Ingenix January 2005 - January 2009
HSS, Inc January 2001 - January 2005
Monterey Bay Group/eHealthFIRST January 1999 - January 2001
Health Process Management, Inc January 1997 - January 1999
Skills
Informatics, CRM, Leadership, Strategy, Analytics, Partnerships, Management, Data Mining, New Business Development, Healthcare, Cross-functional Team..., Healthcare Information..., Strategic Planning, Management Consulting, Business Development, Business Strategy, Revenue Cycle, Mergers & Acquisitions, Enterprise Software, Analysis, Team Building
Education
University of Arizona 1990 — 1995
Applied Mathematics
University of Vermont 1985 — 1992
Bachelors, Science Mathematics
University of Vermont
Bachelors, Computer Science
University of Vermont
Masters of Science Applied, Mathematics
Trover Solutions November 2007 - Present
Baptist Hospital East February 1997 - October 2006
Central Baptist 1997 - 2006
Skills
Insurance, Outlook, HIPAA, Subrogation, Customer Service, Software Documentation, Microsoft Word, Microsoft Excel, Microsoft Office, File Management, PowerPoint, Microsoft Publisher, Claim, SharePoint
Education
Sullivan University 2007 — 2009
Associate, Paralegal
Shenandoah High School 1974 — 1978
Trover Solutions June 2010 - Present
Brown-Forman November 2001 - April 2009
Opensystems 1993 - 1998
Skills
Enterprise Architecture, Integration, Oracle, Requirements Analysis, Solaris, Solaris Zones, Solaris Volume Manager, Solaris 8/9/10, EMC Storage, Compellent, Brocade Fibre Switches, Disaster Recovery, Veritas Volume Manager, Server Architecture, Sun Server, SAN, Quality Assurance, Vendor Management, NFS, NIS, IIS
Education
University of Nebraska at Omaha
Master of Science (MS), Computer Science
University of Nebraska at Omaha
Master of Arts (MA), Philosophy
Trover Solutions March 2014 - Present
The Rawlings Group November 2011 - Present
Home Instead Senior Care February 2013 - March 2014
Halfaker and Associates, LLC December 2005 - December 2008
Skills
Human Resources, Recruiting, Talent Acquisition, Screening Resumes, Onboarding, Customer Service, Cold Calling, Sales, Sourcing, Outlook, Microsoft Office, Microsoft Excel, Microsoft Word, Social Networking, Government, Proposal Writing, Social Media, Public Speaking, Project Management, Strategic Planning, Contract Negotiation, PowerPoint, Research, Database Administration
Education
Strayer University-Kentucky 2010 — 2011
Master's degree, Human Resources Management/Personnel Administration, General
University of Louisville 2006 — 2008
BS, Justice Administration
Trover Solutions August 2009 - Present
Merrill Lynch May 2009 - August 2009
vsoft December 2008 - June 2009
Skills
Data Warehousing, Crystal Reports, Datastage, SDLC, SAP BI, T-SQL, Requirements Analysis, OBIEE, SQL, SSRS, Dashboard, Unix, PL/SQL, Requirements Gathering, Business Objects, Business Intelligence..., Business Intelligence, SSIS, Access, Oracle, Business Analysis, Agile Methodologies, SAP BW, ETL, Data Migration, OLAP, Databases, Informatica, Sybase, Microsoft SQL Server, Web Intelligence, Data Analysis, Data Modeling, Visio
Education
University of Illinois Springfield
Masters, Computer Sciences
ZirMed September 2013 - Present
Trover Solutions July 2012 - September 2013
BlurbiT! July 2012 - July 2013
UPS Supply Chain Solutions November 2001 - August 2012
TDC Solutions 1996 - 2001
Skills
SQL, C#, VB.NET, Microsoft SQL Server, Business Analysis, Requirements Analysis, Software Architectural..., .NET, Technical Leadership, SDLC, T-SQL, Visio, Software Engineering, Software Development, ASP.NET, Visual Basic, Web Services, WCF, XML
Education
University of Louisville 1996 — 2001
Bachelor of Science and Business Administration (BSBA), Computer Science
Trover Solutions April 2014 - Present
Trover Solutions December 2010 - May 2014
Grange Insurance 2010 - 2010
Trover Solutions 2007 - 2010
Trover Solutions 2005 - 2007
Trover Solutions 2002 - 2005
Trover Solutions 2001 - 2002
Healthcare Recoveries February 2000 - March 2001
First select 1999 - 1999
Skills
Subrogation, Claims, Insurance, Workers Compensation, Casualty, Claims Management, Liability, General Liability, Property & Casualty..., Claim, General Insurance, Underwriting, Employee Benefits, Visio, Legal Liability, Call Centers, Commercial Insurance, Litigation Management, Risk Management, Customer Service, Health Insurance, Process Improvement, Claim Investigation, Claims Handling, Claims Resolution, Team Building, Training, Negotiation, Workers' Compensation..., Business Process..., Business Requirements, Quality Assurance, Liability Analysis, Coaching, Conflict Resolution, SharePoint, Supervisory Skills, Leadership, Management
Education
Indiana Wesleyan University 2013 — 2015
Bachelors of Business Management, Business Administration, Management and Operations
Sullivan University 2002 — 2003
Associates, Paralegal Studies
Moore Traditional High School 1990 — 1994
Diploma, Business
Trover Solutions January 2012 - Present
Trover Solutions January 2009 - December 2011
Trover Solutions November 2007 - December 2008
PharMerica August 2006 - November 2007
Kindred Healthcare July 2002 - August 2007
The Chronicle of Higher Education July 2000 - September 2001
University of Kentucky August 1999 - July 2000
Skills
Business Analysis, Software Project..., Process Improvement, Project Management, MS Project, Vendor Management, Insurance, SharePoint, Business Process..., Microsoft SQL Server, Visio, Microsoft Office, Data Analysis
Education
University of Kentucky 1995 — 1999
Integrated Strategic Communications
ATCOM Business Technology Solutions April 2014 - Present
Blue and Company August 2011 - Present
Trover Solutions February 2010 - August 2011
Skills
Desktop Application..., Active Directory, IIS, Servers, Technical Support, Windows 7, Windows Server, Network Administration, System Administration, SharePoint, Software Documentation, Microsoft Exchange, Disaster Recovery, Group Policy, Citrix, Infrastructure, VMware, Cisco Technologies, Networking, Microsoft Office
Education
Sullivan University 2009 — 2012
BS, Computer Information Technology
Trover Solutions 2011 - Present
The Rawlings Group 2005 - 2010
United Mercantile Company 2002 - 2005
Skills
Health Insurance, Insurance, Data Analysis, Claims Management, Claim Investigation, Claims Handling, Microsoft Office
Education
Sullivan University
Business, Management, Finance
University of Louisville
Business Administration and Management, General
Trover Solutions 2008 - Present
The Rawlings Group January 2004 - November 2008
SHPS 2001 - 2004
PCS Health Systems 1990 - 1997
Skills
Insurance, Account Management, Business Development, Project Management, Cross-functional Team..., Managed Care, CRM, Vendor Management, Team Building, Team Leadership, Integrated Marketing, Data Analysis, Risk Management, Health Insurance, Direct Marketing, Process Improvement, Sales Operations, Social Media Marketing, Leadership, Healthcare, Strategic Planning
Education
University of Kentucky 1986 — 1990
Marketing, Economics
Trinity High School 1982 — 1986
Steel Technologies September 2011 - Present
TEKsystems September 2011 - Present
TEKsystems January 2009 - September 2011
National Government Services January 2009 - September 2011
Humana March 2008 - November 2008
Trover Solutions July 2004 - December 2007
Appriss 2003 - 2004
CHA Health February 2003 - May 2003
Education
University of Louisville 1988 — 1995
Engineering Math & Computer Science
Trover Solutions January 1989 - Present
Skills
Call Center, Process Improvement, Insurance, HIPAA, Team Building, Operations Management, Health Insurance, Call Centers, Business Analysis, Leadership, Vendor Management, Training, Customer Service, CRM, Customer Experience, Coaching
Education
University of Louisville
Trover Solutions October 2008 - Present
The Rawlings Group January 2002 - September 2008
Property clms adj January 1980 - January 2002
Skills
Claim, Commercial Insurance, Claims Management, Liability, Casualty, Health Insurance, Workers Compensation, Legal Liability, Underwriting, Subrogation, Insurance, Property & Casualty..., Brokers, General Insurance, Employee Benefits, Litigation Management, Claim Investigation
Education
University of Louisville 1971 — 1976
Bachelor of Science (B.S.), Business Administration and Management, General
Jeffersontown high school 1967 — 1971
high school dep, Chemistry
Neovia Logistics July 2014 - Present
Trover Solutions October 2013 - June 2014
Humana July 2013 - October 2013
Ashley Furniture Homestore (KHF) February 2012 - March 2013
Alliant Purchasing, LLC February 2006 - May 2011
PI Louisville June 2004 - February 2006
PI Louisville June 2004 - February 2006
PI Louisville June 2004 - February 2006
Bayside May 2000 - January 2006
Whatever It Takes Transmissions & Parts June 2002 - April 2004
Education
University of Louisville 2007 — 2008
Ceritficate in Professional Development, Business Development
Sullivan University 1994 — 1996
Associate Degree in Business Administration, Accounting
Norton Healthcare May 2013 - Present
Norton Healthcare August 2008 - May 2013
Norton Healthcare August 2004 - May 2013
Norton Healthcare July 2004 - August 2008
Norton Healthcare July 2004 - August 2008
Trover Solutions June 2000 - July 2004
Trover Solutions June 1998 - June 2000
Skills
Healthcare Information..., Microsoft Office, Learning Management..., Project Management, Adult Learning Theory, E-Learning, Access, Employee Training, Management, Instructor-led Training, System Administration, Training, Healthcare, HIPAA, Process Improvement, Software Documentation
Education
Spalding University 1986 — 1990
BA, History/Secondary Education
Spalding University 1986 — 1990
Bachelor of Arts, History
Trover Solutions March 2012 - Present
Taco Bell July 2011 - March 2012
Texas Roadhouse May 2006 - July 2011
Skills
Customer Service, Computers, Communication, Electronics, Microsoft Office, Online Research, Data Entry, Management, Stressful Situations, Building Relationships, Exceptional Listener, Fast Learner, High Energy Level, Work Ethic, Customer Experience
Education
University of Louisville 2005 — 2010
Bachelor of Business Administration (BBA), Marketing
Francis Joseph Reitz High School 2001 — 2005
Diploma
Sharps Advisory Services 2012 - 2013
Trover Solutions 1990 - 2012
Healthcare Recoveries/Trover Solutions 1990 - 2012
Wyatt, Tarrant & Combs, LLP June 1984 - January 1990
Skills
Corporate Law, Human Resources, Business Development, Compliance, Training, Business Planning, Mergers & Acquisitions
Education
The Law School at the University of Chicago 1981 — 1984
Doctor of Law (J.D.)
Tufts University 1976 — 1978
Master's degree, English Language and Literature, General
Washington University in St. Louis 1971 — 1976
Bachelor of Arts (B.A.), English Language and Literature/Letters
Alorica July 2014 - Present
Alorica August 2012 - June 2014
Alorica July 2009 - July 2012
PRC, LLC 2007 - 2007
Norwegian Cruise Line 2006 - 2007
Trover Solutions 2001 - 2006
Skills
Microsoft SQL Server, Oracle SQL, SQL, Visio, Software Documentation, Business Analysis, Requirements Analysis, Process Improvement, SDLC, Systems Analysis, Business Intelligence, Software Project..., Troubleshooting, Requirements Gathering, User Acceptance Testing, Testing
Education
University of Louisville
Bachelor of Science (BS), Computer Information Systems
Trover Solutions 2014 - Present
Neil Medical Group September 2013 - Present
RadioShack April 2008 - June 2014
Skills
Customer Service, Sales, Management, Marketing, Leadership, Strategic Planning, Sales Management, Project Management, Team Building, Retail, Development of Strategy, Consumer Electronics, Cellular Communications, Mobile Devices
Education
University of Louisville 2004 — 2007
Trover Solutions April 2011 - Present
GAB Robins January 2008 - April 2011
The Hartford April 2006 - December 2008
Nationwide Insurance August 2002 - March 2006
GENEX Services, LLC June 1992 - July 2002
Skills
Claims Management, Property & Casualty..., Insurance, Workers Compensation, Liability, Commercial Insurance, Legal Liability, Casualty Insurance, Health Insurance, Claim
Education
Slippery Rock University of Pennsylvania 1984 — 1988
Bachelor of Science (B.S.), Public Administration / Psychology