U.S. Cellular
Industry: Telecommunications company
DescriptionUnited States Cellular Corporation, doing business as U.S. Cellular, is a regional carrier which owns and operates the fifth-largest wireless telecommunications network in the United States, serving 5 million customers in 426 markets in 23 U.S. states as of the first quarter of 2017. Parent organization: Telephone and Data Systems (84%) Headquarters: Chicago, Illinois, United States CEO: Kenneth R. Meyers Subsidiaries: King Street Wireless, L.P.,
U.S. Cellular List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at U.S. Cellular. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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U.S. Cellular Employees
Hybrid Transit Systems October 2011 - Present
Impact Marketing & Technology September 2011 - October 2011
Verizon Wireless January 2011 - August 2011
U.S. Cellular May 2006 - January 2011
Skills
Customer Service, Sales, Consulting, Direct Sales, Account Management, Sales Management, Cold Calling, Sales Process, Solution Selling, Customer Satisfaction, Sales Presentations, Sales Operations, B2B, Customer Retention, Telecommunications, Salesforce.com, Selling, Management, Networking, Team Building, Hiring, Training
Education
Mount Mercy College 2008 — 2010
Bachelors, Business Administration- Marketing
Kirkwood Community College 2005 — 2008
Associate of Applied Science, Marketing/Management
U.S. Cellular March 2015 - Present
Alcatel-Lucent January 1980 - January 2014
Skills
Software Development, Data Mapping, Data Analysis, Software Engineering, Software Documentation, Data Management, Unix Shell Scripting, Perl Script, Script-writing, Analysis, Windows, Team Leadership, Perl
Education
Kansas State University 1984 — 1988
Master of Science (MS), Computer Science
University of Illinois at Urbana-Champaign 1976 — 1980
Bachelor of Science (BS), Computer Science
Ihg Army Hotel May 2012 - Present
The Children's Place November 2011 - February 2012
U.S. Cellular December 2008 - June 2009
Alorica, Inc July 2007 - October 2008
Holiday Inn Express May 2006 - September 2006
Holiday Inn Express March 2005 - May 2006
Skills
Hospitality Industry, Food & Beverage, Front Office, Resorts, Pre-opening, Banquets, Micros, Restaurants, Rooms Division, Revenue Analysis, Catering
Education
Kansas State University 2009 — 2014
Bachelor of Arts (B.A.), Criminal Justice and Corrections, 3.0
Manhattan High School 1994 — 1998
General Education, General Studies, 3.0
Kaplan University July 2014 - Present
U.S. Cellular October 2003 - January 2004
Waukesha Rubber Company November 1994 - January 2001
Skills
Factory Work, Customer Service, Telecommunications, Performing Arts, Arts
Education
Kaplan University 2014 — 2018
Business Administration specialty in Marketing
Milwaukee Area Technical College 1993 — 1994
No Degree, Commercial Art
Starbucks April 2013 - Present
U.S. Cellular 2012 - 2013
APAC Customer Services November 2011 - September 2012
Skills
Call Centers, Customer Satisfaction, Customer Experience, Customer Retention, Customer Service, Workforce Management, Telecommunications, Technical Support, Troubleshooting, Process Improvement, Team Leadership, Sales, Outlook, Vendor Management, Data Entry, Account Management, Training, Customer Support, Wireless, Telephone Skills, Sales Operations
Education
Kaplan University-Cedar Rapids Campus 2012 — 2014
Associate's degree, Business Administration and Management, General
Mercy May 2014 - December 2014
Everest College September 2013 - May 2014
U.S. Cellular November 2012 - May 2013
U.S. Cellular April 2011 - November 2012
U.S. Cellular November 2008 - April 2011
U.S. Cellular April 2008 - November 2008
AT&T October 1999 - April 2007
Skills
Quotas, Cellular Communications, Customer Retention, Wireless, Sales Process, Sales Management, Customer Satisfaction, Retail, Telecommunications, Inventory Management, Mobile Devices, Wireless Broadband, CDMA, M2M, EVDO, 4G, Account Management, Carriers, Call Center, Call Monitoring, New Store Openings, Shrink Management, Multi-Unit Operations, Successful Business..., Customer Experience, Building Relationships, Sales Operations, Cross-functional Team..., Store Management, Cold Calling, Solution Selling, Leadership, Sales, Performance Management, Coaching, Sales Presentations, Retail Sales, Forecasting, Operations Management, Time Management, Marketing, Selling, Hiring
Education
Kaplan University-Davenport Campus 2013 — 2015
Associate of Arts and Sciences (A.A.S.), Criminal Justice/Safety Studies, 4.0 GPA
DeSoto High School 1990 — 1993
Maine Medical Partners Urology July 2015 - Present
Spectrum Medical Group November 2013 - July 2015
Maine Medical Center February 2010 - July 2013
U.S. Cellular 2007 - 2010
Skills
HIPAA, Customer Service, Telephone Skills, Outlook, Invoicing, Medical Terminology, Referrals, Scheduling, Radiology, Wireless, EMR, Microsoft Word, PowerPoint, Time Management, Microsoft Excel, Microsoft Office, Fax, Teamwork, Vital Signs, Inventory Management, Windows, Healthcare
Education
Kaplan University-Maine Campus 2013 — 2015
Associate's Degree, Medical Office Management, 3.96
Bangor Savings Bank October 2011 - Present
U.S. Cellular June 2010 - October 2011
U.S. Cellular October 2008 - June 2009
Skills
Internal Communications, Sales Process, Sales Management, Customer Service, Customer Satisfaction, Customer Experience, Customer Support, Team Leadership, Leadership Development, Direct Sales, Team Building, Leadership, Retail
Education
Kaplan University 2009 — 2011
Bachelor of Science (B.S.), Organizational Communication, General
Southern Maine Community College 1999 — 2001
Associate of Science (A.S.), Technical Drafting and Design
Nike February 2015 - Present
Nike November 2014 - Present
Kansas State University June 2012 - Present
U.S. Cellular August 2014 - January 2015
Amanda Arnold Elementary School December 2013 - June 2014
Skills
Strength, Microsoft Office, Research, PowerPoint, Teaching, Sales, Leadership, Event Planning, Public Speaking, Microsoft Excel, Social Media, Team Building, Coaching, Training, Leadership Development, Sports, Time Management, Social Networking, Customer Service, Higher Education, University Teaching, Strength & Conditioning, CrossFit, Exercise Physiology
Education
Kansas State University 2009 — 2013
Kinesiology, Kinesiology and Exercise Science
Kansas State University 2009 — 2013
Kinesiology, Exercise Physiology
MidCo Inc. July 2014 - Present
Black Box Network Services April 2012 - June 2014
Small business improvement specialist January 2011 - April 2012
U.S. Cellular April 2006 - October 2011
Tweeter 2001 - 2006
WLUK Fox 11 April 1999 - May 2001
Woodward Communication September 1998 - May 2000
Skills
MS Project, Gantt, WBS, Visio, Six Sigma, 5S, Value Stream, Inventory Accuracy, Shrink Reduction, Process Improvement, Microsoft Office, Sales Management, Team Leadership, Change Management, Strategic Planning, Team Building, Problem Solving, Operations Management, Outlook, Customer Relations, Customer Service, Budgeting, Scheduling, Coaching, Planning, Inventory Management, PowerPoint, Program Management, Account Management, Excel, Word, New Business Development, Performance Management, Logistics, Vendor Relations, Business Analysis, Process Engineering, Project Planning, Business Planning, P&L Management, Budget Management, Team Management, Budgets, Telecommunications, Risk Management, Vendor Management, Union Labor, SAP, Wireless, Networking
Education
Accelpor Consulting 2009 — 2010
Certificate, Green Belt in Six Sigma
Keller Graduate School of Management of DeVry University 2007 — 2009
Masters, Project Management
University of Wisconsin-Oshkosh 1995 — 1999
Bachelors of Science, Broadcast Communications
Transamerica July 2014 - Present
U.S. Cellular October 2013 - July 2014
U.S. Cellular April 2009 - September 2013
U.S. Cellular April 2006 - April 2009
U.S. Cellular January 2006 - April 2006
U.S. Cellular December 2004 - January 2006
Skills
Cellular Communications, Wireless, EVDO, CDMA, 4G, Customer Experience, Technical Support, Avaya, Mobile Devices, Team Leadership, Call Center Development, Customer Service, Customer Satisfaction, Workforce Management, Telecommunications, Business Process..., Data Analysis, Consulting, Microsoft Applications, NICE Call Recording, Speech Analytics, Emotional Intelligence, Communication Skills, Building Relationships, Motivation, Strategy
Education
Kirkwood Community College 2013 — 2015
Associate of Arts (AA)
North Cedar Community High School 1994 — 1998
Commerce Bank December 2011 - Present
U.S. Cellular November 2010 - December 2011
Wells Fargo Financial June 2009 - September 2010
Skills
Sales Management, Customer Satisfaction, Interviewing, Consultative Selling, Sales Process, Cold Calling, Selling, Loans, Credit Cards, Customer Acquisition, Customer Retention, Digital Marketing, Direct Mail Campaigns, Leadership, Sales Operations, Sales, Interviews, Banking, Customer Service, Financial Analysis, Marketing
Education
Kansas State University 2005 — 2009
B.S. Business Administration, Marketing
Gogo March 2015 - Present
Gogo February 2013 - Present
U.S. Cellular July 2006 - February 2013
SBC 2000 - 2006
Ameritech Cellular 1993 - 2000
Skills
P&L Responsibility, Go to Market Strategy, Budgeting and..., Marketing Communications, Financial Analysis, Pricing, Device Launches, Cross Functional..., Market Research, Analytics, Budgets, CRM, Cross-functional Team..., Forecasting, Go-to-market Strategy, Leadership, Management, Market Planning, Marketing Strategy, P&L Management, Product Development, Product Management, Program Management, Strategic Partnerships, Strategy, Telecommunications, Wireless, Strategic Planning, Sales
Education
Keller Graduate School of Management of DeVry University 1997 — 1999
MBA, Marketing
Oregon State University 1986 — 1990
B.S., Business Administration
Taipei American School 1980 — 1983
American School In Japan 1976 — 1980
U.S. Cellular November 2010 - Present
U.S. Cellular February 2007 - November 2010
US Cellular April 2006 - January 2007
Kohl's Department Stores June 2005 - April 2006
Skills
Employee Relations, Performance Management, Onboarding, Employee Benefits, Change Management, Training, Leadership, Coaching, Strategic Planning, Management, Customer Retention, Customer Satisfaction, Talent Management, Policy, Interviews, Sourcing, Call Centers, Contract Negotiation, Sales Management, College Recruiting, Sales, Staff Development, Sales Process, Customer Experience, Workforce Planning, Employee Engagement, Human Resources, Employee Training, Sales Operations, Strategy, Leadership Development, Career Development, Hiring, Personnel Management, Succession Planning
Education
Keller Graduate School of Management of DeVry University 2010 — 2013
MBA
Northern Illinois University - College of Business 2001 — 2005
BS, Management, Emphasis HR
Transamerica March 2014 - Present
Transamerica March 2013 - Present
Transamerica June 2011 - March 2013
U.S. Cellular September 2002 - June 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Windows, Outlook, Vendor Management, Contract Negotiation, Contract Management, Sales, Coaching, Analysis, Team Building, Wireless, Team Leadership, Customer Experience, Telecommunications, Forecasting, Customer Satisfaction, Training, Leadership, Management, Program Management, Sales Management
Education
Mount Mercy University 2010 — 2013
Bachelor of Business Administration (BBA), Finance, General
Kirkwood Community College 2002 — 2004
Associate of Arts (AA), Criminal Justice/Law Enforcement
PepsiCo January 2007 - Present
Southtel Wireless April 2006 - December 2006
B & H Computers January 2006 - April 2006
U.S. Cellular December 2004 - January 2006
Cross Creek Apparel, LLC August 2000 - April 2004
On the Way / Pantry Inc. May 1996 - August 2000
Skills
FMCG, Cross-functional Team..., Management, Training, Leadership, Troubleshooting, Analysis, Time Management, Inventory Control, Retail, Sales, Customer Service, Program Management, Payroll, Human Resources, Networking, Warehousing
Education
King College 2009 — 2010
Bachelor of Business Administration (BBA), Bachelors in Business Administration
Surry Community College 1998 — 2000
Associate's degree, Information System
Follett 2015 - Present
U.S. Cellular 2001 - April 2015
U.S. Cellular 2013 - 2015
U.S. Cellular 2010 - 2013
U.S. Cellular 2009 - 2010
U.S. Cellular 2008 - 2009
US Cellular 2005 - 2008
US Cellular 2001 - 2005
AT&T (Formerly Cingular) 1999 - 2001
AT&T (Formerly Cingular) 1999 - 1999
Skills
Operations Management, Strategic Sourcing, CRM, Contract Negotiation, People Development, Vendor Management, Cross-functional Team..., Talent Acquisition, Telecommunications, Wireless, Talent Management, Strategic Planning, Applicant Tracking..., College Recruiting, Customer Experience, Team Building, Strategic Partnerships, Customer Retention, Performance Management, Process Improvement, Program Management, Recruiting, Onboarding, Leadership Development, Hiring, Human Resources, Internet Recruiting, Taleo, Employer Branding, Strategy, Leadership, Change Management, Team Leadership, Workforce Planning, Business Development, Management, Sales, P&L Management, Business Strategy, Temporary Placement, Mergers & Acquisitions, Enterprise Software, Project Management, Marketing, Integration, Employee Engagement, Call Centers, Cold Calling, Budgets, Sourcing
Education
Keller Graduate School of Management of DeVry University 1994 — 1996
Master of Business Administration (M.B.A.)
University of Illinois at Urbana-Champaign 1988 — 1992
Bachelors-Liberal Arts, Economics
Discover Financial Services August 2015 - Present
U.S. Cellular February 2012 - August 2015
U.S. Cellular September 2009 - April 2012
US Cellular October 2006 - September 2009
US Cellular March 2005 - October 2006
Leahy/IFP June 1999 - March 2005
Skills
Direct Marketing, Product Marketing, Integrated Marketing, Customer Acquisition, Segmentation, Database Marketing, Product Launch, Marketing, Cross-functional Team..., Multi-channel Marketing, Email Marketing, Customer Retention, Mobile Marketing, Analytics, Competitive Analysis, Lead Generation, Strategic Partnerships, B2B Marketing, Management
Education
Keller Graduate School of Management of DeVry University 2003 — 2005
MBA, Business - Marketing
Loras College 1994 — 1998
BA, Business - Marketing
FACTS Management Company November 2014 - Present
FACTS Management Company January 2013 - October 2014
FACTS Management Company August 2012 - February 2013
Earl May Seed & Nursery February 2007 - August 2012
U.S. Cellular June 2004 - February 2007
United States Air Force October 1992 - March 2004
Skills
Microsoft Office, Active Directory, Troubleshooting, Antivirus, Servers, Hardware, Network Administration, Windows, Operating Systems, Wireless Networking, Network Security, Security, Switches, Documentation, Problem Solving, Disaster Recovery, Network Design, Windows Server 2003, Windows 7, XP, Microsoft Certified..., DHCP, DNS, Networking, A+ Certified, System Administration, TCP/IP, Computer Security, Remote Desktop, Help Desk Support, Group Policy, CompTIA, Backup Exec, Network + Certified, IT Leadership, Windows Server, Cisco Technologies, Computer Hardware, IT Management, Data Center, Laptops, Blackberry Enterprise..., Windows XP, Customer Service
Education
Kaplan University 2010 — 2012
Bachelor's degree, Computer and Information Systems Security/Information Assurance
Vatterott College 2004 — 2006
Associate of Occupational Studies, Computer Technology/Computer Systems Technology, 4.0
U.S. Cellular July 2012 - Present
Iowa Wireless May 2006 - June 2012
Dan's Overhead Doors March 2005 - May 2006
i wireless February 2004 - March 2005
Skills
Team Leadership, Customer Service, Sales Management, Project Management, Management, New Business Development, Wireless, Internal Communications, Employee Management, Dealer Management, Corporate Etiquette, Professional Ethics, Sales Presentations, Staff Development, Sales Operations, Customer Satisfaction, Customer Retention, Customer Experience, Retail, Mobile Devices, Telecommunications
Education
Kirkwood Community College
AA, Business
Mt Mercy University
U.S. Cellular October 2008 - Present
Verizon Wireless April 2006 - October 2008
Mercy Medical Center June 2002 - July 2004
Skills
Leadership Development, Customer Service, Customer Focus, Sales, Wireless, Troubleshooting, Customer Retention, Sales Management, Cold Calling, Customer Experience, Direct Sales, Process Scheduler, Retail, Account Management, Sales Operations
Education
Kaplan University 2004 — 2006
Bachelors of science, Business Management
Kaplan University 2002 — 2004
Associates Degree, Applied science of Travel and Tourism Business and Marketing
Per Mar Security Services October 2012 - Present
Regis Corporation February 2006 - March 2011
U.S. Cellular October 2009 - July 2010
Skills
Alarm Systems, CCTV, Access Control, IP Cameras, Fire Alarm, Security Management, Surveillance, Security, Customer Service, Data Entry, First Aid, Troubleshooting, Customer Satisfaction, Outlook, Operations Management
Education
Kirkwood Community College 2012 — 2013
La' James Cosmetology School 2001 — 2002
Cosmetology, Cosmetology/Cosmetologist, General
U.S. Cellular October 2012 - Present
U.S. Cellular December 2009 - October 2012
U.S. Cellular August 2005 - December 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Windows, Research, Outlook, Teaching, Public Speaking, Strategic Planning, Budgets, Negotiation, Sales, Sales Management, Product Marketing, Marketing, Communication Skills, Employee Training, Job Coaching, Customer Retention, Social Media, Wireless, B2B, Cold Calling, Collaborative Problem..., Indirect Channel Sales, Quota Achievement, Quota Management, M2M, Sales Process, Wireless Broadband
Education
Mount Mercy College 2005 — 2008
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Kirkwood Community College 2003 — 2005
Associate of Arts (AA), General Studies
NorthShore University HealthSystem April 2015 - Present
U.S. Cellular November 2014 - January 2015
Walgreens October 2012 - October 2014
Jeron Electronic Systems, Inc. January 2010 - 2012
ZF Steering LLC February 2009 - May 2009
ZF Sachs Automotive of America March 2007 - January 2009
Omnicare, Inc July 2006 - March 2007
Skills
Accounts Receivable, Account Reconciliation, Financial Analysis, Accounting, Auditing, General Ledger, GAAP, Variance Analysis, Journal Entries, Bank Reconciliation, Ad Hoc Reporting, Fixed Assets, Accruals, Payroll, Cash Flow, Financial Statements, Internal Controls, SAP, Invoicing, Cost Accounting, Internal Audit, Accounts Payable, Financial Reporting, Analysis, Sarbanes-Oxley Act
Education
Keller Graduate School of Management of DeVry University 2009 — 2011
MBA, Accounting
Northern Kentucky University 2002 — 2006
Bachelors, Accounting
Mithibai College
Bachelor of Science (B.Sc.), Computer Science
True Visionary Productions 2010 - 2013
U.S. Cellular August 2007 - June 2010
U.S. Cellular September 2006 - August 2007
U.S. Cellular July 2005 - August 2006
Skills
Event Planning, Public Relations, Sales Management, Coaching, Fundraising, CRM, Leadership Development, Organizational..., Management, Strategic Planning, Marketing Management, Leadership, Sales, Time Management, Retail
Education
Keller Graduate School of Management of DeVry University 2009 — 2011
MBA, Business, Marketing
Northern Illinois University 2000 — 2005
Bachelors of Science, Business Administration and Management, General
Thorton Fractional North 1997 — 2000
Diploma, General Studies
U.S. Cellular June 2012 - Present
DeVry University October 2010 - June 2012
RSM McGladrey October 2005 - August 2010
American Express Tax & Business Services April 2004 - September 2005
ExecuTrain of Baltimore (summers) June 1998 - August 2002
Skills
IT Audit, Information Security, Risk Assessment, Networking, CISA, Sarbanes-Oxley Act, PCI DSS, Information Security..., Disaster Recovery, CISSP, Security, Active Directory, SDLC, Servers, COBIT, Internal Audit, ISO 27001, Business Continuity, Firewalls, Vulnerability Management, Network Security, Vulnerability Assessment, Windows, CPNI, Compliance, Encryption, Qualys, Data Privacy, Privacy, Computer Security, IT Management, Privacy Law, Penetration Testing, Enterprise Risk..., Governance
Education
Keller Graduate School of Management of DeVry University
Master of Business Administration (M.B.A.), Finance
University of Phoenix
Bachelor's Degree, Information Technology
Keller Graduate School of Management of DeVry University
Graduate Certificate in Financial Analysis
Commerce Bank July 2014 - Present
Self-Employed Freelance Technical Writer June 2005 - Present
Halo Foundation August 2013 - July 2014
Verizon Wireless June 2012 - July 2014
SkillPath Seminars March 2012 - June 2012
U.S. Cellular July 2010 - March 2012
U.S. Cellular September 2011 - December 2011
US Cellular October 2007 - July 2010
First Management Incorporated May 2006 - July 2007
Skills
Selling, Retail, Sales Process, Customer Satisfaction, Sales Management, Inventory Management, Scheduling, Team Building, Hiring, Consultative Selling, Customer Service, Marketing Strategy, Coaching, Cold Calling, Social Media Marketing, Telecommunications, Feature Articles, Sales, Training, Management, Process Scheduler
Education
Baker University 2013 — 2015
Master of Business Administration (MBA), Master of Business Administration, Summa Cum Laude
Kansas State University 2008 — 2009
Management, Human Resource Management
Kansas State University 2001 — 2007
Marketing, Bachelor of Science
Manhattan High School
Sacred Heart Cathedral November 2009 - Present
Line by Line Striping May 1990 - Present
U.S. Cellular June 1998 - November 2009
U.S. Cellular April 1997 - June 1998
U.S. Cellular April 1996 - April 1997
Skills
Customer Service, Strategic Planning, Project Planning, Microsoft Excel, Access, Analysis, Process Scheduler, Microsoft Office, PowerPoint, Team Building, Outlook, Training, Quality Assurance, Customer Satisfaction, Teaching, Team Leadership, Leadership, Employee Relations, Troubleshooting, Process Improvement, Management, Change Management
Education
Kent State University 1989 — 1995
Bachelor of Science, Conservation/ Biology
Alcatel-Lucent September 2013 - Present
U.S. Cellular May 2011 - May 2013
Spencer Gifts LLC May 2005 - May 2011
Spirit Halloween July 2009 - November 2010
Wal-Mart July 2003 - May 2005
Skills
Customer Satisfaction, Training, Retail, Leadership, Management, Merchandising, Customer Experience, Retail Sales, Sales Operations, Change Management, Recruiting, Coaching, Loss Prevention, Sales, Interviews, Store Operations, Hiring, Analysis, Forecasting, Store Management, Customer Service, Customer Retention, Inventory Management, Oracle, SQL*Plus, Oracle PL/SQL..., Payroll, Time Management, Project Planning, Oracle 11gR2, Oracle Enterprise..., Growing Skills in Linux, SharePoint, Access, Business Objects
Education
Keller Graduate School of Management of DeVry University 2012 — 2014
Masters of Information Systems, Data Administration and Management
University of Phoenix 2008 — 2012
Bachelors Degree, Business Management
Gazette/KCRG May 2011 - Present
Cambridge Staffing January 2005 - August 2011
U.S. Cellular February 1995 - May 2005
Skills
Online Advertising, New Business Development, Account Management, Advertising, Digital Marketing, Online Marketing, Cold Calling, Web Analytics, Social Media Marketing, Social Media, Digital Media
Education
Kirkwood Community College 1987 — 1988
Jefferson high school 1980 — 1982
U.S. Cellular November 2014 - Present
IowaFathers 2003 - Present
Homemakers Furniture, Mattresses, & Accessories March 2012 - September 2014
Craftguard Metal Finishing Services, LLC September 2000 - February 2012
Family & Children's Council of Black Hawk County, Inc. October 2004 - October 2006
McLeodUSA April 2000 - September 2000
Craftguard Metal Finishing Services, LLC May 1993 - April 2000
Skills
Project Management, Sales Management, Business Management, Marketing, Sales, Program Management, Network Administration, IT Management, Network Security, Wireless Networking, Wireless Security, Email Management, Microsoft Servers, Customer Service, Desktop Support, Desktop Administration, Web Design, Telephone Systems, Android, Blackberry, Microsoft Access, Microsoft Office, Conflict Resolution, Purchasing, Advertising, Accounts Receivable, Accounts Payable, Public Speaking, Legal Writing, Legal Research, Legal Documentation, Sales Operations, Access, Outlook, Management, Networking, Merchandising, Windows Server, Time Management, Documentations, Data Entry, Training, Leadership, Customer Satisfaction, Windows 7, Cold Calling, Retail, Inventory Management, Troubleshooting, Technical Support
Education
Kaplan University 2009 — 2011
Master of Science, Legal Studies
Hamilton College 2003 — 2006
Bachelor of Science, Management of Information Systems
McKinsey & Company January 2014 - Present
John M Leitelt March 2011 - December 2013
Franck Advisors March 2011 - July 2011
Connelly and Vogelzang 2011 - 2011
Micro Center September 2009 - November 2010
U.S. Cellular July 2003 - February 2009
3Com April 2000 - November 2002
VCR Dynamics January 1990 - May 2000
MCL Inc. April 1978 - January 1990
Underwriters Laboratories July 1976 - April 1978
Skills
Leadership Development, MS Office tools, Data Analysis, Customer Experience, Customer Satisfaction, Customer Service, Budgeting, Inventory Management, Retail, Leadership, Budgets, Microsoft Office, Management, Program Management, Team Building, Account Management, Troubleshooting, Cross-functional Team..., Analysis, Wireless, Process Scheduler, Coaching, Time Management, Team Leadership, Training, Sales Management, Vendor Management, Sales, Sales Operations, Telecommunications, Process Improvement, Strategy, Customer Retention, Mobile Devices, Forecasting, Employee Training, Testing, Manufacturing, Operations Management, Project Management, Product Management, Project Planning, Competitive Analysis, Product Development, CRM, Business Development, Change Management, Strategic Planning, Product Marketing, Sales Process
Education
Keller Graduate School of Management of DeVry University 2005 — 2007
MBA, Business Management
DeVry University 2002 — 2004
BSTM, Technical Management
DeVry Institute of Technology 1974 — 1976
ASEET, Electronic Engineering
Evergreen Park
U.S. Cellular September 2013 - Present
Ester Carpenter Photography June 2011 - September 2013
Yellowbook (now hibu) July 2006 - June 2011
Yellowbook (now hibu) March 2004 - July 2006
Zotcis Attire January 2001 - February 2004
Skills
Graphic Design, Sales, Sales Management, Advertising Sales, Advertising Management, Marketing, Microsoft Office, Adobe Creative Suite, New Business Development, Marketing Communications, Brand Management, Digital Marketing, SEO, PPC, Customer Service, Strategy, SEM, Lead Development, Driving Sales..., New Account Management, Account Servicing, Copywriting, Google Adwords..., Pay Per Call, Photoshop, Photography, Sales Process, Online Advertising, B2B, Marketing Strategy, Facebook, Online Marketing, Advertising, Direct Mail, Direct Marketing, Social Media Marketing, Google Adwords, Mobile Marketing, Sales Presentations, Management, Email Marketing, Lead Generation
Education
Kansas State University 1999 — 2001
B.S., Mass Communications - Advertising
Virginia Tech 1997 — 1998
Apparel and Textile Marketing Management
Lake Braddock Secondary
U.S. Cellular October 2008 - Present
US Navy January 2005 - July 2008
Skills
Sales, Sales Presentations, Customer Retention, Account Management, Customer Service, Management, Wireless, Leadership, Customer Experience
Education
University of Iowa 2011 — 2013
Bachelor of Science (BS), Human Physiology
Kirkwood Community College 2009 — 2011
U.S. Cellular September 2013 - Present
Living Word Enterprise May 2011 - Present
George Weston Bakeries August 2008 - June 2010
AT&T May 1999 - July 2008
Motorola Solutions January 1995 - May 1999
Skills
Financial Accounting, Finance, Forecasting, Project Planning, Inventory Management, Management, Strategic Planning, Analysis, Business Analysis, Financial Reporting, Team Building, Process Improvement, Leadership, Accounting, Cross-functional Team..., Budgets, Accounts Payable, Auditing
Education
Keller Graduate School of Management of DeVry University 2010 — 2012
Master of Business Administration (MBA), Accounting and Finance
University of Illinois at Chicago 1991 — 1994
Bachelor of Science (B.S.), Accounting
U.S. Cellular July 2012 - Present
U.S. Cellular 2009 - 2012
U.S. Cellular 2004 - 2009
U.S. Cellular 2000 - 2004
U.S. Cellular 1995 - 2000
U.S. Cellular 1990 - 1995
Skills
Customer Acquisition, Mobile Devices, Customer Retention, Multi-channel Marketing, Customer Experience, Mobile Marketing, Product Marketing, Mobile Strategy, Product Management, Mobile Commerce, Leadership, Vendor Management, Sales Operations, Wireless, Strategy, Business Strategy, Program Management, E-commerce, Marketing, Cross-functional Team..., Product Development, Competitive Analysis, Training, Strategic Partnerships, Telecommunications, Direct Sales, CRM, B2B, Salesforce.com, Sales Process, Analytics, P&L Management, SaaS, Solution Selling, Start-ups, Enterprise Software, Lead Generation, Account Management
Education
Keene State College 1981 — 1985
BSIT, Industrial Technology
New England Wireless, LLC May 2014 - Present
TPI Staffing Group August 2012 - April 2014
Liberty Mutual Insurance April 2010 - August 2012
U.S. Cellular February 1999 - April 2010
Skills
Sales Process, Sales, Customer Service, Account Management, Direct Sales, Sales Management, Cold Calling, New Business Development, Customer Retention, Sales Operations, Team Building, Selling, B2B, Solution Selling, Customer Satisfaction, Strategic Planning, Negotiation, Marketing Strategy, Networking, Event Planning, Advertising, Online Marketing, Business Planning, Marketing, Social Networking, Public Speaking, Insurance, Social Media Marketing, Training, Recruiting, Management, Coaching, Team Leadership, Business Development, Salesforce.com, Budgets, Leadership Development, Leadership, Human Resources, Marketing Communications, Contract Negotiation, Time Management, Strategy, Social Media, CRM, Process Improvement, Entrepreneurship, Email Marketing, Start-ups
Education
Keene State College 1993 — 1999
Bachelor's degree, Business Administration, Management and Operations
Keene State College 1993 — 1999
Bachelor's degree, Psychology
Keene State College 1993 — 1999
Associate's degree, Chemical Dependency
Hopkinton High school 1989 — 1993
High School Diploma
U.S. Cellular October 2013 - Present
U.S. Cellular January 2013 - September 2013
U.S. Cellular March 2012 - January 2013
U.S. Cellular March 2011 - March 2012
U.S. Cellular February 2010 - May 2011
U.S. Cellular November 2009 - February 2010
U.S. Cellular February 2009 - November 2009
US Cellular January 2008 - February 2009
US Cellular January 2007 - December 2007
U.S. Cellular February 2005 - January 2007
Skills
Call Center, Telecommunications, Customer Experience, Call Center Development, Customer Satisfaction, Customer Retention, Vendor Management, Wireless, Process Improvement, Call Centers, Workforce Management, Cross-functional Team..., Technical Support, Leadership, Strategic Planning, Troubleshooting, Team Leadership, Customer Service, Operations Management, Training, Mobile Devices, Management, Cellular Communications, Forecasting, CRM, Account Management, Direct Sales, Sales Operations, Sales Process, Team Building, Product Management
Education
Kirkwood Community College 1998 — 1999
N/A, Business Administration
State of Maine August 2015 - Present
Entre Computer Services June 2014 - May 2015
T-Mobile July 2009 - April 2012
Access Worldwide Communications, Inc. February 2009 - July 2009
U.S. Cellular August 2000 - July 2008
Sensible Computers April 1998 - August 2000
Akamai Technologies September 1996 - March 1998
Stop & Shop January 1996 - September 1996
Town & Country Jewelers August 1995 - December 1995
F3 Software January 1995 - June 1995
Skills
Microprocessors, Electronics, Wireless, Security, Sales, Customer Service, VoIP, SAP SRM, Electronics Repair, Network Administration, Account Management, SAP, Sales Management, Solution Selling, New Business Development, Management, Product Management, Business Development, Direct Sales, Team Leadership, RF circuits, Wireless Networking, Troubleshooting, Technical Support, Information Technology, Networking, Operating Systems, Testing
Education
University of Maine at Augusta 2015 — 2017
Bachelor of Science (B.S.), Cyber Security
Kennebec Valley Community College 2012 — 2014
Associate of Science (A.S.), Applied Electronics and Computer Technology (AECT), 3.16 GPA
Kaplan University 2005 — 2006
Bachelor of Business Administration (B.B.A.), Information Technology
TZ Inc. August 2015 - Present
Cherished Travels May 2015 - Present
MSDSonline August 2014 - June 2015
Enova International March 2013 - June 2014
Comcast Cable June 2011 - August 2012
Comcast Cable October 2008 - October 2010
U.S. Cellular March 2008 - October 2008
Whitehall Jewellers April 2006 - January 2008
UPS June 2004 - April 2006
Skills
Call Centers, Training, Management, Customer Retention, Troubleshooting, Sales, Time Management, Customer Service, Customer Experience, Budgets, Retail, Coaching, Direct Sales, Analysis, Sales Operations, Outlook, Sales Management, Customer Satisfaction, Process Scheduler, Microsoft Excel, Payroll, Team Leadership, Team Building, Leadership, Microsoft Office, Public Speaking, CRM
Education
Hyde Park Career Academy 2000 — 2004
Diploma, General, 3.4
Kaplan University
Bachelor's Degree, Data Processing and Data Processing Technology/Technician, 3.9
Waypoint Services June 2015 - Present
UnityPoint Health - St. Luke's October 2013 - Present
Thomas L Cardella and Associates April 2015 - June 2015
U.S. Cellular April 2014 - April 2015
Culver Franchising System, Inc. January 2014 - April 2014
Hy Vee June 2013 - October 2013
4Cs Home Ties Child Care Center March 2012 - May 2013
Volunteers Around the World November 2012 - April 2013
The University of Iowa Hospitals and Clinics July 2012 - April 2013
The University of Iowa August 2011 - April 2013
Skills
PowerPoint, Volunteer Management, Leadership, Writing, Microsoft Word, Creative Writing, Public Speaking, Nonprofits, Community Outreach, Healthcare, Program Development, Childcare, Problem Solving, Human Development, Conflict Resolution, Cognitive Development..., Arts and Crafts, Raising Money for..., Person First Language, Teaching coping..., Customer Service, Microsoft Office, Inbound Customer Support
Education
Kirkwood Community College 2015 — 2017
Associate of Arts and Sciences (A.A.S.), Registered Nursing/Registered Nurse
University of Iowa 2011 — 2013
None, Child Life, Sophmore
Kohl's Department Stores June 2013 - Present
JCPenney August 2012 - June 2013
Pacific Sunwear February 2011 - August 2012
U.S. Cellular April 2007 - November 2010
U.S. Cellular January 2006 - April 2007
Pin-Up Productions co. June 2004 - December 2006
U.S. Cellular June 2003 - January 2006
Skills
Store Management, Retail Management, Visual Merchandising, Loss Prevention, Merchandising, Inventory Management, Diversity Training, Situational Leadership, Inclusion, Performance Management, Performance Metrics, KPI Reports, P&L Responsibility, Recruiting, Hiring Personnel, Organizational..., Community Engagement, Diversity & Inclusion, Sales Management, Small Business, Sales, Customer Retention, Driving Results, P&L Management, Hiring, Customer Satisfaction
Education
Andover College 2008 — 2009
Associates, Business Administration
Kaplan University
Nufarm September 2014 - Present
U.S. Cellular September 2005 - September 2014
Southern Wine & Spirits August 2003 - April 2005
Skills
Training, Customer Satisfaction, Accounting, General Ledger, Financial Reporting, Process Improvement, Accounts Payable, Account Reconciliation, Financial Analysis, Internal Audit, Finance, Forecasting, Department Budgeting, Operating Budgets
Education
Keller Graduate School of Management of DeVry University 2008 — 2011
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Arkansas at Pine Bluff 1999 — 2003
B.S. - Accounting, Accounting and Finance
The Cheesecake Factory May 2013 - Present
O'Charley's March 2011 - January 2013
U.S. Cellular April 2006 - February 2011
Skills
Restaurants, Restaurant Management, Food Service, ServSafe, New Restaurant Openings, Labor Control, Food & Beverage, Serve Safe Certified, Fine Dining, Hospitality, Cashiering, Customer Service, Cash Register, Technical Support, Telephone Skills, Computer-savvy, Teamwork, People Skills, Clerical Skills, Critical Thinking, Interpersonal..., Always Punctual, Learning Quickly, Friendly Personality, CPR Certified, Microsoft Word, Phone Etiquette, Time Management, PowerPoint, Customer Satisfaction
Education
King College 2014 — 2016
Bachelor's degree, Registered Nursing/Registered Nurse
Pellissippi State Community College 2011 — 2014
Associate of Science (AS), Pre-Nursing Studies
U.S. Cellular January 2012 - Present
U.S. Cellular April 2011 - January 2012
US Cellular October 2007 - May 2011
US Cellular July 2006 - October 2007
US Cellular August 2004 - July 2006
Second Harvest Food Bank July 2005 - October 2005
KORRnet March 2004 - April 2005
ClientLogic (Sitel) July 2002 - August 2003
Skills
Ericsson, Nortel, CDMA, Wireless Networking, Switches, Cellular, EVDO, LTE, Cellular Communications, Customer Service, TDMA, Technical Support, Wireless, Routing, Ethernet, GSM, WiMAX, Telecommunications, TCP/IP, UMTS, Troubleshooting, Cisco Technologies, OSPF, Networking, T1, IP, Computer Network..., BGP, CCNA, Computer Hardware, 3G, WiFi, Frame Relay, Network Administration, LAN-WAN, SIP, 4G, CDMA2000, Network Engineering, Cisco IOS, RF Engineering, WAN, VPN, Mobile Devices, RF, Fiber Optics, VoIP, Cabling, EIGRP, MPLS
Education
Keller Graduate School of Management of DeVry University 2009 — 2012
Master of Network and Communications Management, Wireless Networks
Keller Graduate School of Management of DeVry University 2009 — 2011
Graduate Certificate in Network and Communications Management, Telecommunications Networks
Mt. Sierra College 2006 — 2008
B.S. in Telecommunications Technology, Telecommunications and Computer Networks
ITT Technical Institute 2004 — 2006
Associates of Applied Science in Information Technology, Computer Networking Systems
Idilus, LLC March 2015 - Present
Idilus, LLC December 2014 - Present
AvantCredit February 2013 - December 2014
U.S. Cellular July 2010 - February 2013
Skills
Customer Service, Sales, Call Centers, Customer Experience, Customer Retention, Leadership, Time Management, Process Improvement, Banking, Sales Management, Sales Operations, Team Leadership, Finance, Direct Sales, Vendor Management, Wireless, Loss Prevention, Public Speaking, Customer Satisfaction, Microsoft Excel
Education
Keller Graduate School of Management of DeVry University 2011 — 2013
Master of Accounting and Finance Management, Financial Forensics and Fraud Investigation, 3.8 CGPA
U.S. Cellular May 2015 - Present
U.S. Cellular December 2013 - May 2015
Verizon Wireless March 2012 - December 2013
Verizon Wireless September 2010 - March 2012
US Cellular August 2009 - September 2010
Best Buy August 2005 - November 2006
Skills
Sales, Training & Development, Team Leadership, Customer Satisfaction, Sales Process, Retail, Wireless, Sales Management, Telecommunications, Merchandising, Sales Operations
Education
Kaplan University 2011 — 2015
BA, Business Management
NaCulla Logistics LLC June 2015 - Present
GoDaddy May 2015 - Present
Safelite AutoGlass December 2013 - June 2015
The University of Iowa Health Care March 2013 - December 2013
The MENTOR Network January 2012 - May 2013
U.S. Cellular October 2008 - August 2009
Skills
Microsoft Office, Epic Systems, Developmental..., Intellectual..., Customer Service, Life Insurance, Outlook, Vital Signs, Behavioral Health, CPI trained, CPR and AED Certified, Activities of Daily..., Social Services, Social Skills, PIA Trained, Certified Medication..., Life & Health Insurance..., Residential Attendant, Abuse Prevention, Mandatory Reporter, Sales, Therapists, Crisis Intervention, Nursing, Medication..., Mental Health Counseling, Cpr Certified, Patient Advocacy, Mental Health, Conflict Resolution, CPI training, Training, Psychiatric Care, Compassion, Mental Health Care, Applied Behavior..., Treatment, Non-Violent Crisis..., Medical Terminology, Motivational..., Autism Spectrum..., DSM-IV, Biopsychosocial..., Interventions, Direct Patient Care, Therapeutic Crisis..., Case Management, Substance Use Disorders, Psychology, Psychotherapy
Education
Kaplan University-Cedar Rapids Campus 2011 — 2013
Associate of Science (AS), Human Services
Discover Financial Services January 2013 - Present
IllinoisLLAA 2011 - March 2014
IllinoisLLAA August 2011 - 2014
AT&T November 2011 - 2012
Sierra Financial Group August 2011 - December 2011
U.S. Cellular August 2008 - August 2011
IllinoisLLAA September 2008 - 2011
ALPFA October 2009 - March 2010
ALPFA October 2007 - October 2009
US Cellular September 2007 - August 2008
Skills
Public Relations, Strategic Communications, Corporate Communications, Publicity, Fundraising, Promotions, Public Speaking, Issues Management, Brand Development, Team Building, Mentoring, Graphic Design, Community Relations, Media Relations, Marketing Communications, Event Planning, Internal Communications, Non-profits, Social Media Marketing, Press Releases, Social Media, Writing, Community Outreach, Marketing Strategy, Newsletters, Event Management, Spanish, Social Networking, Facebook, Program Development, Event Marketing, Strategic Planning, Editing, Budget Management, Email Marketing, Research, Market Research, PowerPoint, Broadcast, Word, Customer Relations, Crisis Communications, Integrated Marketing, Government Relations, Copywriting, Blogging, Advertising, Online Marketing, Market Planning, Microsoft Word
Education
Keller Graduate School of Management of DeVry University
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
University of Chicago
BA, Communications
University of Illinois at Urbana-Champaign
Bachelors, Speech Communications-emphasize in business
Farmers Coop April 2015 - Present
Grapevine Staffing LLC 2013 - April 2015
U.S. Cellular January 2010 - August 2013
Skills
Career Assessment, Career Development, New Business Development, Sales Management, Time Management, Career Strategist, Personal Development, Recruiting, Product Development, Accounting, Sourcing, Customer Service, PowerPoint, Motivation, Engineering, Talent Management, Manufacturing, Heavy Equipment, Agriculture, Management, Sales Operations, Sales, Project Planning, Interviews, Networking, Account Management, Negotiation, Customer Satisfaction, Cold Calling, Leadership, Team Building
Education
Creston High School 2000 — 2004
Kansas State University
Bachelor's degree, Agronomy and Crop Science
Sprint October 2013 - Present
U.S. Cellular January 2013 - October 2013
IMG August 2012 - December 2012
The Scene-Ary Entertainment Venue November 2011 - December 2012
Sprint Nextel February 2010 - June 2012
AT&T Mobility July 2009 - September 2009
Denver Mattress Company April 2009 - July 2009
T-Mobile July 2006 - December 2008
Skills
Team Leadership, Communication, Event Management, Sales Management, Sports Nutrition, Exercise Physiology, Muscle Physiology, Human Anatomy, Sports Medicine, Supplements, Weight Training, Sales, Marketing Management, Research Design, Clinical Research, Wellness Coaching, Sports Chiropractic, Neurophysiology, Recruiting, Recruitment Training, Trainers, Computer Proficiency, Microsoft Word, Microsoft Excel, Microsoft Exchange, PowerPoint, Photoshop, Social Media Marketing, Marketing Strategy, Time Management, Social Media, Inventory Management, Wireless, Outlook, Strategic Planning, Customer Engagement, Team Building, Customer Service, Leadership Development, Direct Sales, Social Networking, Sales Process, Customer Retention, Teamwork, Management, Leadership, Training, Event Planning, Public Speaking, Program Management
Education
Wichita State University 2011 — 2012
Master of Education (MEd), Sport and Fitness Administration/Management, 4.0
Kansas State University 2003 — 2008
Bachelor's degree, Kinesiology and Exercise Science, 3.0
JLL November 2012 - Present
Cable Tech, Inc. June 2006 - November 2012
U.S. Cellular February 2004 - June 2006
Skills
Project Management, Vendor Management, Management, Software Documentation, Customer Service, Telecommunications, Project Planning, Budgets, Program Management, Team Leadership, Team Building, Leadership, Contract Management, Microsoft Office, Strategic Planning, Process Improvement, Contract Negotiation, MS Project, PMP, Account Management, Training, Change Management, Construction, Supervisory Experience, Testing, Customer Satisfaction, Operations Management, Integration, Business Analysis, Troubleshooting, Analysis, Microsoft Excel, Quality Assurance, Business Process..., PMO, Outsourcing, Outlook, Microsoft Word, PowerPoint, Proposal Writing, Time Management, Process Scheduler, Cross-functional Team..., Documentation, Visio, Networking, Call Centers, Microsoft Project, SDLC
Education
Hamilton College (now Kaplan University) 2005 — 2012
Bachelor's degree
Kirkwood Community College 2003 — 2004
No Degree
Christian Life College 1998 — 2000
AA
Midwest Athletic Club November 2014 - Present
Midwest Athletic Club June 2014 - Present
Midwest Athletic Club January 2015 - May 2015
Midwest Athletic Club January 2015 - May 2015
US Cellular March 2014 - January 2015
U.S. Cellular March 2013 - January 2015
Cedar Rapids Titans September 2013 - February 2014
Nordstrom Direct August 2010 - March 2013
Nordstrom Direct May 2010 - March 2013
U.S. Bank August 2010 - January 2012
Skills
Social Media, Customer Service, Facebook, Social Networking, Event Planning, Microsoft Office, PowerPoint, Time Management, Public Relations, Microsoft Word, Marketing Communications, Sales, Public Speaking, Marketing, Retail Sales, Event Management, Outlook, Blogging, Press Releases, Advertising, Teamwork, Leadership, Adobe Creative Suite, InDesign, Team Leadership, Social Media Marketing, Photoshop, Microsoft Excel, Retail, Customer Satisfaction, Data Entry, Customer Retention, Training, Marketing Strategy, OS X, Mac, Critical Thinking, Team Building, Illustrator, Merchandising, Editing, Creative Writing, Call Centers, Customer Experience, Cold Calling
Education
University of Northern Iowa 2012 — 2015
Bachelor of Arts (BA), Public Relations, Advertising, and Applied Communication
Kirkwood Community College 2010 — 2012
Associate of Arts (AA)
Cedar Rapids School District September 2014 - Present
Mediacom Communications July 2013 - September 2014
U.S. Cellular March 2010 - June 2013
U.S. Cellular May 2007 - March 2010
Skills
Fiber Optics, Network Engineering, Network Administration, Telecommunications, Computer Science, Cisco Routers, Cellular Communications, Network Design, Business Networking, Sales Engineering
Education
Kirkwood Community College 2009 — 2010
Associate's degree, Telecommunications Technology/Technician
University of Iowa 2002 — 2006
Bachelor of Arts (BA), Computer Science
Verizon Wireless December 2014 - Present
Barclaycard March 2013 - December 2014
U.S. Cellular 2008 - 2012
Skills
Quotas, Cellular Communications, Wireless, 4G, EVDO, Cold Calling, Carriers, Direct Sales, Wireless Broadband, Customer Retention, Indirect Channel Sales, CDMA, Building Relationships, Merchandising, Qualifying Prospects, Customer Service, Store Management, Exceeding Quotas, Blackberry, LTE, Retail, Wireless Networking, Account Management, Sales, Customer Experience, M2M, Telecommunications, Retail Sales, Multi-Unit Management, Fraud Detection, Troubleshooting, Call Centers, Training, Mobile Devices
Education
Kaplan University 2015 — 2017
Associate’s Degree, Information Technology
Douglas County High school 1992 — 1995
Required
U.S. Cellular August 2012 - Present
U.S. Cellular January 2010 - August 2012
U.S. Cellular July 2008 - January 2010
Skills
Business Process..., Small Business, Job Coaching, Communication, Cellular Communications, Wireless, Customer Retention, Customer Satisfaction, Team Leadership, Retail, Sales, Customer Experience, Sales Process, Sales Operations, Customer Service, Cold Calling, Telecommunications
Education
Herzing University-Madison 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Entrepreneurial and Small Business Operations, 3.20
Kaplan University 2010 — 2012
Associate of Science (AS), Accounting and Business/Management
GE Capital November 2014 - Present
Universal Climate Control May 2013 - October 2014
U.S. Cellular May 2010 - July 2013
U.S. Cellular June 2007 - May 2010
Skills
Cross-functional Team..., Customer Service, Sales, Account Management, Team Leadership, Mobile Communications, Leadership, Technical Support, Team Building, Customer Satisfaction, Customer Retention, Accounts Payable, Accounts Receivable, Data Entry, Payroll, Customer Engagement, Wireless Broadband, Accounting
Education
Kaplan University-Cedar Rapids Campus 2013 — 2013
Associate of Arts and Sciences (A.A.S.), Accounting
Kirkwood Community College 2012 — 2013
Liberal Arts and Sciences, General Studies and Humanities
eBay - Individual Seller May 2005 - Present
U.S. Cellular February 1999 - 2013
US Cellular (through Express Personnel Services) November 1998 - February 1999
Skills
Customer Service, Customer Satisfaction, Customer Retention, Retaining Customers, Building Relationships, Highly detail oriented, B2B, Wireless, Telecommunications, Call Center, Retail, Sports Memorabilia
Education
Kirkwood Community College 2012 — 2012
Customer Service Coursework
Reed Optical April 2013 - Present
U.S. Cellular September 2010 - January 2013
T-Mobile October 2009 - August 2010
Skills
Spanish, Lensometry, Social Media, Contact Lenses, medical claims, Medical Terminology, Translation, Retinal Photography, Visual Field Testing, Medical Billing, Account Management, Event Planning, Sales, Healthcare, Social Networking, Microsoft Word, PowerPoint, Customer Service, Team Building, Retail, Public Speaking, Time Management
Education
Keene State College 2002 — 2007
Bachelor of Arts (B.A.), Spanish Language and Literature
Pontificia Universidad Católica del Ecuador
Spanish Language and Literature
CivicPlus December 2014 - Present
U.S. Cellular September 2012 - December 2014
CellularOne/US Cellular 2001 - 2012
Western Wireless, dba CellularOne 1996 - 2001
Western Wireless dba CellularOne 1994 - 1996
Kansas Income Tax Institute 1992 - 1994
Skills
Cellular Communications, Quotas, Direct Sales, Wireless, M2M, 4G, Relational Selling, Business Consulting, Referrals, Reference, Cold Calling, Telecommunications, Training, Management, Customer Retention, Sales, Wireless Broadband
Education
Kansas State University 1989 — 1992
Bachelor of Science (B.S.), Agri-Business
Virteva October 2013 - Present
Hy-Vee Corporate May 2013 - August 2013
Liberty Bank 2009 - 2010
Bank of the West January 2007 - February 2009
U.S. Cellular July 2001 - August 2004
Skills
Technical Support, Customer Service, Microsoft Office, CRM, Access, Sales, Security, Visio, Banking, Loans, Active Directory, Oracle, Retail Banking, Credit, Commercial Banking, Java, HTML 5, SQL, VMware, Project Management, Windows Server 2012, Hyper-V, PowerShell, Windows Intune, Information Systems..., SDLC, SCCM, Microsoft Exchange, Windows Server
Education
Iowa State University 2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Management Information Systems, General
Kirkwood Community College 2004 — 2008
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
U.S. Cellular October 2012 - Present
US Cellular July 2011 - October 2012
U.S. Cellular January 2008 - June 2011
U.S. Cellular August 2005 - January 2008
U.S. Cellular January 2004 - August 2005
Skills
Direct Sales, Cold Calling, Account Management, Sales Process, Solution Selling, Sales Management, Telecommunications, B2B, Sales, Sales Presentations, Sales Operations, Quotas, Team Building, Cellular Communications
Education
University of Iowa 2002 — 2005
Bachelor of Arts, Communication Studies and Journalism
Kirkwood Community College 2000 — 2002
Associate of Arts, Liberal Arts
U.S. Cellular August 2014 - Present
Skills
Cellular Communications, Wireless, Call Center, Customer Retention, Customer Satisfaction, Telecommunications, Customer Experience, Team Building, Coaching, Cross-functional Team..., Leadership Development, Leadership, Vendor Management, World Class Customer..., Motivation, Inspiring Leadership, Management, Customer Service, Mobile Devices, Call Center Development, Training, Hiring, Emotional Intelligence, Interviews, Servant Leadership, Team Leadership, 4G, LTE, Change Management, Quality Assurance
Education
Kirkwood Community College
TEKsystems for Abbott Laboratories October 2014 - Present
U.S. Cellular March 2013 - Present
U.S. Cellular April 2010 - Present
US Cellular November 2007 - April 2010
IBM Global Services January 1999 - 2007
Gammerler US Corporation 1995 - 1998
Skills
Vendor Management, Project Management, Cross-functional Team..., Process Improvement, Project Planning, Leadership, Strategic Planning, Program Management, PMP, Change Management, SDLC, Software Project..., Team Leadership, Business Analysis, MS Project, Team Building, Business Process..., Requirements Analysis, Integration, Call Centers, Telecommunications, Wireless, Quality Assurance, Operations Management, Customer Satisfaction, PMO, Contract Negotiation, Enterprise Software, Management, CRM, Project Portfolio..., Product Management, Enterprise Architecture, Customer Experience, Strategy, Outsourcing, Mobile Devices, Resource Management, Cellular Communications, Budgets, Project Delivery, Visio, Customer Retention, Business Process, Service Delivery, Analysis, ITIL, Requirements Gathering
Education
Keller Graduate School of Management of DeVry University 2007 — 2010
MBA, Business Administration and Management, General
Keller Graduate School of Management of DeVry University 2007 — 2010
Graduate Certificate, Project Management
Lewis University 1991 — 1995
Bachelor, Aviation Management
Humana September 2014 - Present
HealthMarkets June 2013 - September 2014
Iowa Wireless August 2012 - June 2013
U.S. Cellular August 2010 - August 2012
U.S. Cellular April 2008 - August 2010
Skills
Wireless, Telecommunications, Sales Process, Sales Operations, Sales Management, Customer Experience, People Development, Account Management, Building Relationships, Project Management, Coaching, Strategic Planning, Indirect Channel Sales, Leadership Development, Leadership, Market Research, Entrepreneurship, Marketing Strategy, Sales, Selling, Customer Retention, Direct Sales, Team Leadership, Customer Satisfaction, Management, Forecasting, B2B, Training, Cold Calling, Health Insurance, Long Term Care Insurance, Disability Insurance, Health Care Reform, Term Life Insurance, Life Insurance, Sales Presentations, Cross-functional Team...
Education
Kaplan University
Masters of Science in Management, Project Management
South Dakota State University
Bachelor of Science (BS), Parks, Recreation and Leisure Facilities Management
Nintendo July 2013 - Present
Summer Meltdown Music Festival March 2009 - Present
Nintendo July 2008 - July 2013
Manhattan Music Coalition (MMC) August 2002 - June 2008
U.S. Cellular September 2006 - May 2008
Wakarusa Music and Camping Festival April 2004 - June 2007
Sprint Nextel September 2004 - September 2006
Gumby's Pizza and Pub July 2002 - July 2004
Tula's Out of Bounds August 2000 - August 2002
Audio Junction October 1996 - November 2001
Skills
Management, Project Management, Event Management, Sales, Customer Service, Troubleshooting, Entertainment, Social Media Marketing, Social Media, Social Networking, Networking, Time Management, Process Scheduler, Retail, Sound, Music, Marketing Strategy, Software Documentation, Console, Software Installation, Casual Games, Wii, Entertainment booking..., Audio/visual..., Promotions, Scheduling, Maintenance & Repair, SharePoint, Computer Games, Facebook, Social Games, Mobile Games, Talent Booking, Music Festivals, Microsoft Office, Computer Hardware..., Trade Shows, Soldering, Oracle E-Business Suite, IBM iSeries, Heat Call Logging, Digital Photography
Education
Kansas State University 1994 — 2004
Bachelor of Science, Life Science
CCC Information Services May 2011 - Present
McGraw-Hill 2007 - 2008
U.S. Cellular June 2004 - January 2006
Skills
Customer Relations, Customer Service, Customer Retention, Web Design, Web Development, help desk, Remote Support, Remote Assistance, Microsoft Office, Adobe, Dreamweaver, Product Management, Salesforce.com, Supervisory Skills, Adobe Creative Suite, Workflow, Desktop Support, Visio, Lotus Notes, XP, Laptops, Software Installation, Troubleshooting, Outlook, SharePoint, MS Office Suite, SMS, Customer Satisfaction, Access, Windows, Call Center, Windows 7, Documentation, Software Training, Website Development, Blackberry, Team Leadership, Printers, HTML, Social Networking, Problem Solving, PowerPoint, Databases
Education
Kaplan University 2008 — 2011
Associates, Applied Science in Information Systems
Canella School of Hair Design 1997 — 1998
Diploma, Cosmotology
CVG Consulting / HNTB July 2014 - Present
Consulting Versatility Group Inc. April 2007 - Present
Federal Reserve Bank of Kansas City April 2013 - June 2014
U.S. Cellular October 2012 - April 2013
Federal Reserve Bank September 2011 - October 2012
SAIC April 2011 - August 2011
Collective Brands, Inc. November 2010 - February 2011
Blue Cross Blue Shield of Kansas City April 2007 - November 2010
Applebees International January 2007 - April 2007
Sprint inc. May 2005 - March 2007
Skills
Strategic Planning, Budget Management, Process Improvement, Budgets, Vendor Management, Program Management, SDLC, PMO, Project Management, Business Analysis, Visio, Project Portfolio..., MS Project, ITIL, Change Management, Disaster Recovery, Requirements Analysis, IT Strategy, Integration, Business Process..., Project Planning, SharePoint, Management, Requirements Gathering, Consulting, Testing, Data Warehousing, Quality Assurance, Data Center, Software Project..., Networking, Business Process, IT Management, Information Technology, Business Intelligence, Resource Management, Enterprise Architecture, Cross-functional Team..., Telecommunications, CRM, Agile Project Management, Infrastructure, Governance, IT Service Management, IT Operations, Risk Management, Team Leadership, Project Delivery, Analysis, Systems Analysis
Education
George Washington University 2000 — 2003
Masters, Project Management
Kansas State University 1973 — 1979
BS, Mass Communications
Shawnee Mission South 1970 — 1973
Gemerald, General Studies
City of Chicago, Office of Emergency Management and Communications February 2014 - Present
Argo Tea August 2013 - February 2014
Wilson Sporting Goods February 2013 - August 2013
Rockit Ranch Productions November 2010 - January 2013
U.S. Cellular August 2005 - November 2009
Skills
Employee Relations, Recruitment/Retention, Training & Development, Compensation, Workers Compensation, Unemployment Claims, Change Management, Leadership Development, Labor Relations, Conflict Resolution, Benefit Administration, 401k, Talent Acquisition, Deferred Compensation, Benefits Administration, Employee Training, Workforce Planning, Internet Recruiting, Onboarding, Interviews, Taleo, Leadership, Training, College Recruiting, Performance Management, Human Resources, Coaching, Recruiting, Hiring, Applicant Tracking..., Employer Branding, Sales, HRIS, Management, Employee Benefits, Sourcing, HR Policies, Personnel Management
Education
Keller Graduate School of Management of DeVry University 2006 — 2007
Masters, Human Resource Management
Western Illinois University 2001 — 2005
Bachelor of Applied Science (B.A.Sc.)
Wilson Community College April 2015 - Present
COECO Office Systems December 2014 - March 2015
IT People Corporation (Lenovo) April 2014 - December 2014
New Covenant Christian Faith Church September 2009 - December 2013
MVP Wireless (T-Mobile) August 2012 - May 2013
U.S. Cellular November 2010 - August 2012
Best Buy January 2009 - February 2010
Rent-A-Center October 2007 - January 2009
Skills
Sales, Leadership, Training, Wireless, Customer Experience, Customer Retention, Customer Service, Cellular Communications, Troubleshooting, Microsoft Office, Technical Support, Computer Hardware, Customer Satisfaction, Networking, Management, Sales Operations, Software Documentation, Mobile Devices, Analysis, Integration, Windows 7
Education
Strayer University 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration, IT Security Management, 3.0
Kaplan University 2010 — 2013
Bachelor of Science (B.S.), Information Systems, 3.3
U.S. Cellular December 2014 - Present
e-Integrate October 2012 - June 2014
Ultramatics April 2012 - October 2012
Drake Collaborative, Inc. October 2008 - April 2012
eIntegrate 2003 - 2008
RCN / 21st Century Telecom 2000 - 2003
Skills
Integration, Cloud Computing, Data Center, Telecommunications, Managed Services, Professional Services, IT Strategy, Vendor Management, Ethernet, Network Administration, Solution Architecture, Unified Communications, Network Design, VoIP, Wireless, Telephony, IP, IT Management, Broadband, Cross-functional Team..., Business Analysis, Servers, VMware, Disaster Recovery, PMP, System Deployment, Project Management, Portfolio Management, Risk Management, Budgets, Problem Solving, Issue Resolution, Conflict Management, Product Development, Healthcare Information..., Process Improvement, Strategy Implementation, Software Implementation...
Education
Keller Graduate School of Management of DeVry University 1995 — 1998
BSEET
Aon Hewitt February 2015 - Present
U.S. Cellular October 2013 - February 2015
U.S. Cellular April 2013 - October 2013
Taproot Foundation 2012 - April 2013
McGladrey & Pullen 2007 - 2012
General Board of Pension and Health Benefits 1999 - 2007
PricewaterhouseCoopers (PwC), formerly Coopers & Lybrand 1996 - 1999
ThoughtWorks 1996 - 1996
Benetech Inc. 1995 - 1996
Towers Perrin 1993 - 1994
Skills
Project Management, Executive Reporting, Strategic Planning, Business Analysis, Vendor Management, Process Improvement, Creative Problem Solving, Communication, Team Leadership, Cross-functional..., Methodology Development, Mentoring/Coaching, Strategy, Risk Management, Change Management, Management, Business Strategy, PMP, Management Consulting, Business Process..., Analysis, Leadership, PMO, Cross-functional Team..., Consulting
Education
Kent State University
Bachelors of Business Adminsitration, Business Management & Marketing
Performance Technology Partners (eBay Inc.) February 2014 - Present
Philips Lifeline April 2013 - February 2014
Mediu, LLC August 2005 - February 2014
U.S. Cellular September 2012 - June 2013
UPMC Health Plan January 2012 - August 2012
Verizon Data Services August 2005 - December 2011
IBM Global Services April 2004 - August 2005
Volo Communications September 2003 - April 2004
Verizon Data Services August 2002 - September 2003
Netspeak January 2000 - August 2002
Education
University of Florida - Warrington College Of Business 2010 — 2012
Master of Business Administration (MBA)
Karnatak University 1996 — 1996
BE, Electronics
Karnatak University 1992 — 1996
Reynolds and Reynolds November 2014 - Present
Reynolds and Reynolds July 2013 - November 2014
U.S. Cellular January 2007 - January 2009
US Navy January 2004 - January 2006
Skills
Computer Hardware, Windows Server, Active Directory, VMware ESX, OS X, Troubleshooting, Microsoft SQL Server, Networking, Customer Service, Customer Satisfaction, Wireless, Team Leadership, Leadership, Inventory Management, Accountability, Situational Leadership, Account Management
Education
Kansas State University 2009 — 2012
Bachelors Degree, Engineering Technology; Computer Systems
Buhler High School 1995 — 1999
U.S. Cellular February 2013 - Present
US Cellular July 1998 - January 2013
U.S. Cellular March 1994 - July 1998
Skills
SDLC, Vendor Management, Business Analysis, Telecommunications, Cross-functional Team..., Requirements Analysis, PMP, Process Improvement, Software Project..., Business Process..., Integration, Business Process, Business Intelligence, Project Portfolio...
Education
Keller Graduate School of Management of DeVry University 1998 — 1999
MBA, Information Systems
University of Illinois at Urbana-Champaign - College of Business 1985 — 1989
BS, Accountancy
U.S. Cellular March 2014 - Present
U.S. Cellular October 2008 - March 2014
US Cellular October 2007 - October 2008
Comcast 2004 - 2007
Skills
College Recruiting, Talent Acquisition, Applicant Tracking..., Recruiting, Talent Management, Human Resources, Onboarding, Benefits Negotiation, Technical Recruiting, Employee Relations, Workforce Planning, Internet Recruiting, Employer Branding, Vendor Management, Performance Management, Screening, Sourcing, Job Fairs, Taleo, Hiring, New Hire Orientations, Interviews, Strategy, Temporary Placement, Succession Planning, HRIS, Screening Resumes, Employee Engagement, FMLA, Staffing Services, Benefits Administration, Deferred Compensation, Resume Writing, Job Descriptions, Contract Recruitment, Behavioral Interviewing, Employee Benefits, Corporate Recruiting, Career Development, Temporary Staffing, HR Policies, Personnel Management
Education
Keller Graduate School of Management of DeVry University 2003 — 2005
Master of Business Administration (M.B.A.), Marketing
Keller Graduate School of Management of DeVry University 2003 — 2005
Master of Human Resources Management
US Cellular March 2013 - October 2014
U.S. Cellular January 2012 - March 2013
U.S. Cellular January 2005 - January 2012
Skills
Billing, Excel, Accounting, Visio, Telecommunications, Billing Systems, Revenue Recognition, Word, PowerPoint, Process Improvement
Education
Keller Graduate School of Management of DeVry University 2010 — 2012
Master of Business Administration (M.B.A.), Accounting and Business/Management
Keller Graduate School of Management of DeVry University 2010 — 2012
Graduate Certificate, Accounting
University of Illinois at Chicago 1990 — 1994
Bachelor’s Degree, Liberal Arts and Sciences/Liberal Studies
Flexible Benefit Service Corporation (Flex) June 2015 - Present
U.S. Cellular June 2014 - March 2015
US Cellular March 2013 - May 2014
360 Mobile Solutions June 2011 - October 2013
Advance Media Network February 2007 - November 2007
Education
Keller Graduate School of Management of DeVry University 2008 — 2010
Master of Business Administration (MBA), Project Management, Graduated with Honors
US Cellular January 2012 - Present
U.S. Cellular June 2006 - January 2012
U.S. Cellular January 1998 - June 2006
Skills
Database Administration, Data Warehousing, Enterprise Architecture, Oracle SQL, rman, SQL Tuning, Server Architecture, RMAN, Oracle, SQL, Business Intelligence, Performance Tuning, Oracle RAC, Unix Shell Scripting, Unix, Database Design, Solaris, High Availability, Data Guard, Data Modeling, Disaster Recovery, Data Integration, ETL, AIX, Databases, Infrastructure, Shell Scripting, Data Migration
Education
Keller Graduate School of Management of DeVry University 2003 — 2005
MBA, Project Management
Purdue University 1995 — 1997
MS, Computational Engineering
Purdue University 1991 — 1995
BS, Physics
Nordstrom Direct Account ManagerFinancial PrincipleSeptember 2005 - March 2006
U.S. Cellular 1994 - 2004
US Cellular May 1995 - March 2003
Education
Kirkwood Community College 2003 — 2007
Sweets By Chy LLC May 2014 - Present
CameraChy Photography 2009 - Present
U.S. Cellular February 2009 - June 2009
US Cellular February 2007 - February 2009
U.S. Cellular November 2005 - February 2007
U.S. Cellular May 2005 - November 2005
Skills
Customer Satisfaction, Customer Service, Management, Baking, Sales, Social Media, Time Management, Call Centers, Data Entry, Quality Assurance, Process Scheduler, Troubleshooting, PowerPoint, Retail, Team Building, Recipe Development, Food Photography, Marketing Strategy, Hospitality, Social Media Marketing, Leadership, Microsoft Office, Training
Education
Kendall College 2008 — 2009
Bachelors, Hospitality Management
Harlan Community Academy 1998 — 2002
CVS Caremark Corporation November 2013 - Present
U.S. Cellular February 2010 - November 2013
Allstate 2006 - July 2009
Allstate Financial 2006 - July 2009
Allstate 2002 - 2008
Allstate 2000 - 2002
Allstate 1995 - 2000
Allstate 1993 - 1995
Allstate 1989 - 1993
Skills
Cross-functional Team..., Leadership, Process Improvement, Management, Project Management, Six Sigma, Competitive Analysis, Marketing, Strategy, Strategic Planning, Product Development, Team Building, Product Management, New Business Development, Training, Insurance, Team Management, Vendor Management, Budgets
Education
Keller Graduate School of Management of DeVry University 1995 — 1998
Masters, Business Administration/Marketing
University of Illinois at Urbana-Champaign 1986 — 1988
Speech Communication, Communication, Business/Marketing
U.S. Cellular July 2014 - Present
U.S. Cellular September 2004 - June 2014
MCI 1995 - 2004
Skills
New Hire Training, ADDIE, Instructor-led Training, Online Training, Diversity Training, Adult Education, Instructional Design, Leadership Development, Web-based Training, E-Learning, Employee Training, Training, Leadership, Needs Analysis, Customer Experience, Workshop Facilitation, Customer Satisfaction, Customer Service, Training Delivery, Call Centers, Management, Coaching, Performance Management
Education
Kaplan University 2004 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Kaplan University 2005 — 2008
Bachlors Degree, Management and Human Resources
Kaplan University 2005 — 2008
Bachelor's Degree, Management
Kaplan University
Bachelor's degree, Business Administration and Management, General
U.S. Cellular March 2010 - Present
Profile Finishing Systems February 2008 - November 2009
American Society for Quality (ASQ) 1993 - 2008
Skills
Leadership, Management, Human Resources, Benefits Administration, Recruiting, Hiring, Customer Service, Process Improvement, Team Building, Spanish, Training, Networking, Job Fairs, Community Outreach, Communication, Project Management, Quality Improvement, Recruitment Advertising, Interviews, Campus, R&R, Presentation Skills, Talent Acquisition
Education
Keller Graduate School of Management of DeVry University 2011 — 2013
MBA w/HR concentration
Lakeland College 2004 — 2006
Bachelor of Arts, Business Administration and Marketing
University of Wisconsin-Milwaukee 1996 — 1998
Communication, General
Walton County School District November 2007 - Present
Compass Learning August 2003 - November 2007
Computac, Inc. April 1999 - December 2000
U.S. Cellular 1994 - 1999
Mascoma School District 1989 - 1994
Rare Essentials January 1986 - January 1989
GW Plastics 1989 - 1989
Student Conservation Association 1984 - 1985
Skills
Educational Technology, E-Learning, Curriculum Development, Staff Development, K-12, Blended Learning, Educational Leadership, Teacher Training, Distance Learning, Literacy, Learning Management..., Learning Management, Instructional Design, Elementary Education
Education
Keene State College 1974 — 1978
BS, Elementary Education
U.S. Cellular April 2008 - March 2010
Waste Management October 2002 - August 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service
Education
Kaplan University 2014 — 2017
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
Proviso East High School 1992 — 1996
Diploma
PLS Financial Services April 2015 - Present
U.S. Cellular January 2014 - April 2015
Robert Half International January 2011 - December 2013
Skills
Account Reconciliation
Education
Keller Graduate School of Management of DeVry University 2007 — 2011
MBA, Accounting
U.S. Cellular April 2003 - Present
U.S. Cellular April 2003 - Present
U.S. Cellular 2003 - 2011
Education
Keller Graduate School of Management of DeVry University 2006 — 2009
MBA, Business
Robert Morris College
U.S. Cellular July 2003 - Present
Education
Kaplan University-Maine Campus
Avis Budget Group / Hart Leasing Inc November 2007 - Present
U.S. Cellular March 2007 - November 2007
Avis May 2004 - March 2007
Hardee's Restaurant July 1997 - May 2004
Skills
Automotive, Microsoft Office, Microsoft Excel, Customer Service, Negotiation, PowerPoint, Computer Hardware, Computer Proficiency, Handyman Services, Microsoft Word, Troubleshooting, Software Documentation, Car Rental, Telephone Skills, Windows, Vehicles, Fleet Management, Automobile, Pricing, Sales, Account Management, Budgets, Analysis, Business Development, Business Travel, Coaching, Contract Negotiation, Customer Retention, Customer Satisfaction, Direct Sales, Forecasting, Human Resources, Inventory Management, Invoicing, Leadership, Logistics, Management, Marketing, Marketing Strategy, New Business Development, Operations Management, Outlook, Process Improvement, Public Relations, Purchasing, Recruiting, Retail, Sales Management, Sales Process, Salesforce.com
Education
Kirkwood Community College 2007 — 2009
Associate's degree, Computer Support Specialist and Networking
South Dakota School of Mines and Technology 2000 — 2004
Security Coverage 2013 - Present
U.S. Cellular February 2006 - December 2012
U.S. Cellular February 2004 - February 2006
Skills
Customer Satisfaction, Problem Solving, Timely Decision Making, Root Cause Analysis, Oral & Written..., Computer Proficiency, Team Leadership, Call Center, Cellular Communications, Call Centers, Time Management
Education
Mount Mercy University 2013 — 2014
Bachelor's degree, Human Resources Management and Services; Economics- Minor
Kirkwood Community College 2007 — 2013
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
U.S. Cellular October 2009 - Present
Verizon Business August 1995 - July 2009
Skills
Training Delivery, Training Facilitation, Leadership
Education
St. Ambrose University 2010 — 2012
Master's degree, Organizational Leadership
Kirkwood Community College 2006 — 2008
Associate of Arts (A.A.), Business Administration
Mount Mercy University 2005 — 2008
Bachelor of Arts (B.A.), Business Administration
Limolink Inc January 2012 - Present
U.S. Cellular November 2008 - January 2012
GEICO Auto Insurance April 2007 - November 2008
Skills
Customer Service, Logistics, Typing, Computers, Microsoft Office, Microsoft Excel, Microsoft Word, Dreamweaver, Insurance, Customer Retention, Customer Satisfaction, Customer Insight, Customer Oriented, Customer Support, Long-term Customer..., Strategic Communications, Internal Communications, Multi Tasking, Fast-paced, Works well in a team, Works well with people, Works well individually, Self-starter, Self-driven, Motivated self-starter
Education
Kaplan University-Cedar Rapids Campus 2011 — 2013
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Mount Mercy College 2005 — 2006
U.S. Cellular January 2002 - Present
New Resrouces Corporation January 1993 - December 2001
Skills
Wireless, Cellular Communications, Telecommunications, LTE, CDMA, 4G, Vendor Management, Mobile Devices, Cross-functional Team..., PMP, Program Management, SDLC, Software Project..., PMO, Project Management, Mobile Technology, 3G, Project Portfolio..., Integration, Product Management, IT Strategy, Testing
Education
Keller Graduate School of Management of DeVry University 1996 — 1998
Master of Project Management, Project Management
Northern Illinois University 1988 — 1992
Bachelor of Science, Applied Data Processing