Vangent, Inc.
Vangent, Inc., is a provider of healthcare information-technology and business systems to federal agencies. It has an $18.1 billion contract with the United States Office of Personnel Management in connection with the Federal Employees Health Benefits Program. Headquarters: Arlington, Northampton County, Virginia, Virginia, United States Founded: 1953 Subsidiaries: Vangent Ltd, PAS, Inc, Vangent Mexico, S.A. de C.V., Parent organization: General Dynamics Information Technology, Inc
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Vangent, Inc. Employees
HAMtasia September 2012 - Present
Jeopardy! September 2013 - September 2013
ACT February 2010 - August 2012
ACT May 2008 - February 2010
Vangent, Inc. January 2006 - August 2007
ACT September 2001 - January 2006
Skills
Digital Photography, Painting, Drawing, Graphic Design, Collage, Bookbinding, Costume Design, Vintage Clothing, Fiction Writing, Creative Nonfiction..., Photoshop, Illustrator, InDesign, Fashion, Pop Culture, Comic Books, Beer, Bowling, Web Design, Testing, Documentation, Requirements Analysis, Requirements Gathering, Software Documentation, Test Cases, SQL, Visio, Databases, Quality Center, Test Planning, Photography, Technical Writing, System Testing, Software Quality..., Usability Testing, SharePoint
Education
University of Iowa 2007 — 2008
BA, Studio Art
University of Iowa 1995 — 2000
BA, English
Puppy Love Doggie Daycare January 2015 - Present
Tina Tiainen Television March 2014 - Present
Longhorn Steakhouse March 2013 - Present
ÙNMC 2011 - Present
Adam Rohrer February 2008 - Present
Airliner April 2012 - February 2013
Pancheros May 2011 - April 2012
Pita Pit February 2011 - April 2011
Vangent, Inc. December 2010 - February 2011
The Daily Iowan TV August 2010 - December 2010
Skills
Photoshop, Microsoft Office, Illustrator, Maya, Video Editing, Final Cut Pro, Mac, Adobe Creative Suite, Dreamweaver, Premiere, Flash, Customer Service, HTML, Graphic Design, Web Design, CSS, 3D Studio Max, Wordpress, InDesign, Customer Satisfaction, Animation, Art, Texturing, Graphics, After Effects, Character Animation, Social Media, Computer Animation, Traditional Animation, 3D, WordPress, Storyboarding, 3D Modeling, Visual Effects, Digital Photography, Video, Photography, Multimedia, Motion Graphics, Videography, Video Production
Education
The Art Institutes International Minnesota 2005 — 2008
b.s.
University of Iowa 2004 — 2008
AAA of Arizona September 2011 - Present
American Express June 2011 - August 2011
American Express December 2010 - May 2011
Vangent, Inc. April 2010 - December 2010
US Census Bureau - 2010 Contractor September 2009 - April 2010
Intel Corporation January 2002 - November 2007
Intel Corporation January 1998 - December 2001
Skills
Change Management, Management, Sales, Customer Support, Process Improvement, Program Management, Project Management, Customer Satisfaction, Visio, Recruiting, SDLC, Business Process..., Team Leadership, Software Project..., Training, Project Planning, Team Building, Cross-functional Team..., Business Process, Leadership, Budgets, Software Documentation, Business Analysis, Analysis, Customer Service, Quality Assurance, Operations Management, Strategy, Strategic Planning, Mentoring, Call Centers, Coaching, PMP, CRM, Performance Management, Time Management
Education
University of Phoenix 1996 — 1998
BSBM, Business
RTHS 1970 — 1974
Bachelor of Applied Science, Business Management
Bivens International August 2010 - September 2014
Vangent Inc November 2009 - August 2010
Cooporative Personnel Services March 2003 - December 2008
CPS October 2004 - October 2005
Transportation Security Administration/NCS Pearson 2002 - 2002
Hewlett-Packard February 1980 - August 1987
Hewlett Packard 1980 - 1987
Skills
Performance Management, Recruiting, Employee Relations, Conflict Resolution, Talent Acquisition, Onboarding, Talent Management, Human Resources, Applicant Tracking..., Operations Management, Training, Team Building, HR Policies, College Recruiting, Resume Writing, Organizational..., Career Development, Project Management, Sourcing, Leadership, Career Counseling, Customer Service, Process Improvement, Management, Change Management, Coaching, Customer Satisfaction, Personnel Management, Deferred Compensation, Executive Search, Employee Benefits, PeopleSoft, Program Management
Education
Illinois State University 1974 — 1976
MS, Counseling and Guidance
Percepta August 2015 - Present
Revana January 2015 - Present
TeleTech July 2013 - January 2015
Revana January 2011 - July 2013
Vangent, Inc. 2009 - 2010
Shell Vacations Club 2008 - 2009
Shell Vacations Club 2006 - 2008
Shell Vacations Club 2003 - 2006
Skills
Purchasing, Analytics, Real Estate, Social Media, Organizational..., Project Management, Business Development, Business Acumen, CRM, Account Management, Salesforce.com, Strategy, Event Planning, Process Improvement, Training, Public Relations, Social Networking, Management, Marketing Strategy, Leadership, Event Management, Marketing, Budgets, Social Media Marketing, Human Resources, Team Leadership, Project Planning, Sales, Time Management, Analysis, Team Building, Email Marketing, Recruiting, Customer Service, Operations Management, Negotiation, Customer Satisfaction, Program Management, Online Marketing, Online Advertising, Coaching, Strategic Planning
Education
University of Iowa
B.A., Psychology
General Dynamics Information Technology September 2013 - Present
Vangent, Inc August 2010 - Present
Vangent, Inc. August 2007 - September 2013
Vangent, Inc March 2010 - August 2010
Vangent, Inc August 2007 - March 2010
Pearson Government Solutions April 2005 - August 2007
Pearson Government Solutions August 2002 - April 2005
Skills
Quality Control, Quality Assurance, Call Center, Training, Software Documentation, Management, Process Improvement, Medicare, Quality Management, Visio, Testing, ISO, Sop, Team Leadership, Vendor Management, Six Sigma, Access, Operations Management, Software Quality..., CMMI, Call Centers, Employee Benefits, Customer Service, Technical Support
Education
DeVry University Kansas City, MO 2013 — 2017
Bachelor's Degree, Computer and Information Sciences, General, A
Baker University 2004 — 2010
Master Degree; MBA, Business Management
Baker University 2004 — 2010
Bachelor Degree; BBA, Business Management
Baker University 2004 — 2010
Associates Degree, Business Management
Active Minds Consulting Corporation (AMCC) January 2014 - Present
Covestic (consulting for T-Mobile) March 2012 - May 2013
eConsultants Inc. (consulting for Intergraph) 2011 - March 2012
Vangent Inc. 2009 - 2010
UnitedHealth Group - AmeriChoice 2007 - 2009
Perot Systems Corporation (Phoenix, AZ) 2006 - 2007
NetServices LLC partnered with Lockheed Martin (Manassas, VA), GD, BAE Systems & Raytheon 2004 - 2006
CherryRoad Technologies (Vienna, VA/Ft. Belvoir) 2004 - 2004
Axiom Resource Management Inc. (Falls Church, VA) 2003 - 2004
EMC Corporation’s Professional Services New York Division. (New York, NY) 2000 - 2001
Skills
Program Management, Integration, Project Management, Project Portfolio..., Cross-functional Team..., PMO, Management Consulting, Management, Vendor & Sub-Contractor..., Project Planning, Strategy, Software Development, Business Development, Customer Interface..., Aerospace Engineering, Military IT, Military Experience, Healthcare Information..., Telecommunications, Remote Teams -..., Large scale H/W & S/W..., Quality Assurance, Testing, Training, Communication between..., Vendor Management, Disaster Recovery, Team Management, SDLC, Start-ups, Software Project..., Business Process..., Information Technology, PMP, IT Strategy, Business Process, Process Improvement, Resource Management, Business Analysis, Visio, Requirements Analysis, Business Intelligence, Outsourcing, IT Management, MS Project, IT Service Management, Requirements Gathering, Consulting, SharePoint, CRM
Education
California Coast University
BS, Business Management
Vangent, Inc. May 2012 - Present
LogistiCare February 2007 - August 2011
Trident Plan Administrator February 2007 - August 2011
Schaller Anderson November 2003 - March 2006
Skills
Call Centers, Data Entry, Software Documentation, Troubleshooting, Access, Technical Support, Windows 7, Customer Experience, HIPAA, PowerPoint, Windows, Customer Support, Medical Terminology, Healthcare, Fax, Microsoft Word, Microsoft Excel, Telephone Skills, Customer Service
Education
University of Phoenix 2012 — 2014
Associates, Medical Administration
University of Phoenix 2012 — 2014
Associate of Arts (A.A.), Health/Health Care Administration/Management
South Mountain 1984 — 1988
Diploma
NSA Media February 2013 - Present
Vangent, Inc. November 2012 - February 2013
US Bank February 2011 - November 2012
Big Ten Network February 2011 - May 2011
Potbelly Sandwich Works May 2005 - February 2010
Skills
SAS, R, SPSS, Data Analysis, Microsoft Excel, Microsoft Word, PowerPoint, Market Research, Social Media, Customer Service, Sales
Education
University of Iowa 2007 — 2011
Bachelor of Science, Statistics
Vangent, Inc. 2010 - 2011
C.H. Robinson Worldwide, Inc. March 2000 - October 2003
Skills
Recruiting, Training, Interviewing Skills, Office Operations, Microsoft Applications, Payroll, Benefits Administration, Administrative Work, Human Resources
Education
South University 2011 — 2013
Obtaining my BA in Business with concentration in HR
University of Phoenix 2009 — 2011
Xerox February 2006 - Present
Catapult Technology April 2005 - February 2006
CGI January 2004 - March 2005
Vangent, Inc. April 1996 - December 2003
Skills
Strategic Alliances, Business Development, Program Management, Government Contracting, Federal Government, Proposal Writing, Strategic Partnerships, Strategic Planning, Government, Contract Negotiation, Strategy, Professional Services, SDLC, Management, Sales, Management Consulting, New Business Development, Start-ups, Cross-functional Team..., Outsourcing, Enterprise Software, DoD, Operations Management, Change Management, Business Process..., Executive Management, Business Strategy, Security, Budgets, Leadership, Account Management, Integration, Cloud Computing, SaaS, Consulting, CRM, Solution Selling, Vendor Management, Process Improvement, IT Strategy, Business Intelligence, IT Service Management
Education
University of Maryland College Park
B.A., Psychology
University of Southern California
M.S.Ed.
ER Williams, Inc. 2008 - Present
Independent Consultant August 2007 - December 2007
Vangent, Inc. October 2005 - July 2007
DRS Technologies, Inc. (Radian, Inc.) June 2000 - October 2005
Skills
Budget Administration, DCAA Compliance, GAAP Compliance, FAR Compliance, Staff Supervision, Staff Development, Cost Proposals, Government Contracting, Corporate Accounting..., Deltek GCS, Deltek Time & Expense, Highly Organized &..., Troubleshooting, Proactive Manager, Account Reconciliation, Accounting, Accounts Payable, Analysis, Accounts Receivable, Auditing, Budgets, Cost Accounting, Costpoint, DCAA, Data Analysis, Deltek, FAR compliance, Finance, Financial Reporting, Financial Statements, Fixed Assets, General Ledger, Invoicing, Management, Payroll, Process Improvement, Revenue Recognition, Software Documentation, Tax Research, US GAAP, Variance Analysis
Education
University of Maryland University College 2009 — 2015
Bachelor of Science (BS), Accounting
Trestle Management Group May 2015 - Present
Brown Community Management January 2011 - May 2015
Brown Community Management December 2010 - May 2015
Brown Community Management2010 - 2011 December 2010 - January 2011
Vangent Inc January 2010 - October 2010
Endless Summer Pool Service January 2002 - January 2005
Paddock Pools and Spas January 1999 - January 2002
Skills
Budgets, Customer Service, Project Planning, Management, Process Scheduler, Sales Management, Public Speaking, Contract Negotiation, Sales, Property Management, Strategic Planning, Team Building, Coaching, Residential Homes
Education
DeVry University 2009 — 2014
Bachelor, Business Administration
DynCorp International July 2012 - Present
Pragmatics, Inc. April 2011 - April 2012
Vangent, Inc. October 2008 - April 2011
Vangent, Inc. November 2006 - June 2008
Pearson Government Solutions 2004 - 2006
Pearson Government Solutions 2000 - 2004
University of Iowa Division of Performing Arts 1992 - 2000
University of Iowa Alumni Association November 1987 - March 1992
Skills
Budget, Forecasting, Financial Reporting, Managerial Finance, Process Improvement, Financial Analysis, Strategic Planning, Accounting, Team Management, Financial System..., Costpoint, Microsoft Excel
Education
University of Iowa, Henry B. Tippie School of Business 1980 — 1984
MA, Accounting
University of Iowa
BS, Geography
Cognosante May 2014 - Present
LongView International Technology Solutions November 2011 - April 2014
Vangent, Inc. July 2011 - November 2011
Vangent, Inc. March 2008 - July 2011
InterSystems August 2005 - March 2008
Military Health System 2004 - 2008
ABB 2002 - 2004
US Navy January 1998 - March 2002
Education
University of Maryland - Robert H. Smith School of Business 2002 — 2005
Masters of Business Administration, Management Information Systems
Glenelg High School 1986 — 1990
Bankers Life and Casualty Company September 2013 - November 2013
Teva Neuroscience September 2011 - February 2012
Millsap & Singer June 2010 - February 2011
Vangent, Inc November 2008 - February 2010
JRS Travel Centers May 2007 - January 2008
Harte-Hanks July 2006 - May 2007
Hooper-Holmes/Portamedic August 2003 - June 2005
Skills
Data Entry, Training, Customer Service, Insurance, 10 Key, Notary Public, Team Leadership, PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Office, Medicare, Outlook, Filing, Account Reconciliation, Employee Training, Time Management, Management, Accounts Payable
Education
Tonganoxie High School 1995 — 1999
Kaplan University
PARALEGAL STUDIES PROGRAM
SRA International February 2015 - Present
Cambridge Development Group October 2013 - February 2015
MIcroHealth, LLC February 2012 - January 2013
Vangent, Inc. March 2010 - February 2012
Chrysler Financial LLC April 2007 - September 2009
Chrysler Financial LLC June 2006 - April 2007
Skills
Customer Relations, Telephone Skills, Spreadsheets, Customer Service, Loss Prevention, Program Management, System Administration, Government Contracting, Access, Government, Human Resources, Office Administration, Professional..., Employee Relations, Marketing, Communication, Market Research, Online Research, Writing, Copy Editing, Training, Leadership, Project Management
Education
Defence Acquisitions University 2012 — 2012
University of North Texas 1997 — 2002
Bachelor of Business Administration, Marketing
University of North Texas 1997 — 2002
Bachelor of Arts (BA), French Studies
Sisters of Charity of Leavenworth Health System November 2013 - Present
St. Francis Health Center October 2012 - November 2013
St. Francis Health Center September 2011 - September 2012
Vangent, Inc March 2006 - January 2011
Vangent, Inc. August 2002 - March 2006
Vangent, Inc. May 2002 - August 2002
Vangent, Inc. August 2000 - May 2002
Skills
Active Directory, Process Improvement, Project Management, Software Documentation, Technical Support, Customer Service, Quality Assurance, Call Center, Access, Troubleshooting, Management, Cost Benefit, Government Procurement, Windows Server, Windows 7, Security, System Administration, Inventory, Linux, Time Management, Microsoft Office, Servers, Disaster Recovery, Program Management, SharePoint, Windows XP, Virtualization, Citrix, Government Contracts, Enterprise Mobility, Healthcare Information...
Education
Penn State University 2006 — 2008
B.S., Business Admin.
Johnson County Community College 2001 — 2004
A.A., Business Admin.
General Dynamics Information Technology October 2014 - Present
General Dynamics Information Technology September 2012 - Present
Vangent, Inc. May 2005 - Present
Vangent, a General Dynamics Company October 2011 - September 2012
Xerox November 2000 - November 2004
Xerox November 1997 - November 2000
University of Maryland June 1992 - November 1996
Skills
Six Sigma, Troubleshooting, Direct Sales, Cross-functional Team..., Customer Service, Team Building, Training, Strategic Planning, Leadership, Program Management, Customer Satisfaction, Call Centers, Team Leadership, Team Management, Vendor Management, Business Process..., Inventory Management, Change Management, Process Improvement, Microsoft Office, Integration, Business Analysis, Operations Management, Management, Quality Management
Education
University of Maryland Baltimore County 1980 — 1984
BA, Visual and Performing Arts
Walgreens CPO November 2010 - April 2011
Vangent, Inc. September 2009 - September 2010
Sage Software March 2006 - August 2007
Skills
Data Entry, Accounting, Microsoft Excel
Education
Ultimate Medical Academy 2009 — 2010
Diploma, Medical Billing and Coding
University of Phoenix 2006 — 2007
none, Accounting
General Dynamics Information Technology September 2013 - Present
General Dynamics Information Technology July 2012 - Present
Vangent Inc July 2012 - March 2013
Vangent, Inc. October 2009 - July 2012
Fortune 5 Inc February 2009 - July 2009
Cox Communications May 2001 - January 2009
Cox Communications 2001 - 2008
Skills
Customer Service, Call Center, Process Improvement, Microsoft Office, Project Management, Call Centers, Training, Customer Satisfaction, Microsoft Word, Troubleshooting, Business Analysis, Telecommunications, Technical Support, Management, Outlook, Team Leadership, Leadership, Change Management, Vendor Management, Visio
Education
DeVry University 2007 — 2009
Masters, Business Administration
University of Phoenix
Masters of Business Administration
DeVry University 1999 — 2002
Bachelor, Computer Information Systems
DeVry University
Bachelor of Science, Computer Information System
Great Day Cafe LLC October 2010 - Present
Vangent, Inc. March 2006 - August 2010
Pearson Government Solutions June 2005 - March 2006
Pearson Government Solutions January 2002 - June 2005
Kansas Division of the Budget March 2000 - January 2002
Kansas Division of the Budget June 1997 - March 2000
Kansas Department of Agriculture July 1995 - June 1997
Kansas Division of the Budget June 1989 - July 1995
Public School September 1983 - July 1989
Skills
Analysis, Management, Project Management, Budgeting, Budgets, Finance, Government Contracting, Program Management, Accounting, Policy, CMMI
Education
University of Colorado 1987 — 1989
MPA, Economics, Political Science, Organizational Theory, Statistics
University of Northern Colorado 1979 — 1982
BME, Music Teacher Education
University of Colorado Boulder 1976 — 1979
General Studies
Columbine High School 1973 — 1976
Diploma, General Studies
Bosch North America January 2013 - Present
Honeywell July 2011 - July 2012
Vangent Inc January 2010 - July 2010
Vangent Inc October 2009 - January 2010
2010 Census Bureau January 2009 - October 2009
Q-Lab Corporation May 2007 - January 2009
Harter Aerospace January 2004 - January 2007
US Air Force December 1991 - March 1998
Skills
Operations Management, Process Improvement, Leadership, Training, Continuous Improvement, Team Leadership, Program Management, Quality Assurance, Management, Team Building, Microsoft Office, Budgets, Six Sigma, Lean Manufacturing, Manufacturing, Customer Service, Microsoft Excel, Cross-functional Team..., Inventory Management, Strategic Planning, Troubleshooting, Process Scheduler, Customer Satisfaction, Supply Chain Management, Testing
Education
Embry-Riddle Aeronautical University 2001 — 2003
BS, Professional Aeronautics
Cerro Coso Community College 1997 — 1998
AA, General Studies
Community College of the Air Force 1991 — 1998
AA, Avionics Integration
Seeking additional opportunities and challenges November 2013 - Present
McGuireWoods January 2012 - Present
Perficient April 2011 - June 2011
Vangent, Inc. May 2010 - December 2010
IBM September 1997 - February 2009
IBM September 1997 - February 2009
CACI June 1994 - September 1997
Skills
AIX Administration, Network Engineering, Network Security, Project Management, CMMI, IT Strategy, Enterprise Architecture, Solution Architecture, SOA, Process Improvement, Information Technology, PMP, PMI, Product Management, Program Management, Management, Consulting, Enterprise Software, SDLC, Integration, PMO, Leadership, Requirements Analysis, Cloud Computing, Software Project...
Education
University of Notre Dame - Mendoza College of Business 2009 — 2009
Certificate of Completion, Executive Leadership
American Theological University 1998 — 2005
Ph.D., Theocentric Science
Rochville University 1992 — 1994
MSEE, Electrical Engineering
Rochville University 1987 — 1991
BSEE, Electrical Engineering
Hollingsworth International LLC December 2010 - Present
Vangent, Inc. June 1993 - October 2010
General Pump, Inc. May 1992 - June 1993
NCR Corporation 1980 - 1992
Skills
Export Development, Export Documentation, Export Finance, Business Development, Entrepreneurship, Export, Cross-functional Team..., Marketing Strategy, Forecasting, Strategy, Documentations, Outsourcing, Management, Business Strategy, Sales, Manufacturing, Spanish, Program Management, International Trade, Telecommunications, International Business
Education
University of Wisconsin-Madison 1979 — 1980
MS, Finance and International Business
University of Illinois at Urbana-Champaign - College of Business 1972 — 1977
Business Administration, Marketing
UTHS
Seacret Direct August 2012 - Present
C. Davis Howard Consulting January 2007 - Present
Proposal Development Consultants February 2008 - February 2015
Vangent, Inc. June 2008 - August 2009
URS Corporation - Washington Division 2005 - 2007
Skills
Desktop Publishing, Proposal Coordination, Production, PowerPoint, Editing, Word, Adobe Creative Suite, SharePoint, Microsoft Office, Excel, Photoshop, InDesign, Proofreading, Coordination, RFP, Microsoft Word, Proposal Writing, Copy Editing, Social Media, Government Contracting, Proposal Support, Government, Adobe Acrobat, Microsoft Excel, DoD, Federal Government, Business Development, Management, Program Management, Software Documentation
Education
University of Phoenix 2003 — 2007
Bachelor of Science, Business Administration
CACI, Inc. December 2014 - Present
Advanta Healthcare Partners October 2012 - May 2014
General Dynamics Information Technology October 2011 - October 2012
Vangent, Inc. June 2008 - October 2011
Aptiv Technology Partners August 2005 - June 2008
Daou Systems, Inc. March 1998 - August 2005
Sentient Systems, Inc. January 1996 - March 1998
National Data Corporation January 1990 - January 1996
Skills
SDLC, Program Management, Requirements Analysis, Integration, SharePoint, Enterprise Architecture, SQL, Business Analysis, Visio, Analysis, Databases, Technical Writing, Process Improvement, Software Development
Education
University of Maryland University College
Bachelor of Science (B.S.), Computer Studies
University of Maryland College Park
Bachelor of Arts (B.A.), Government and Politics
Evolutionary Systems January 2000 - Present
The Training Associates May 2011 - February 2014
Vangent, Inc. May 2005 - February 2011
SI International May 2002 - May 2005
The CompuClub January 2000 - April 2002
Montgomery College 2001 - 2002
Skills
Training, E-Learning, Training Delivery, Instructional Design, Coaching, Instructor-led Training, Leadership Development, Employee Training, Team Building, Team Management, Soft Skills, Consulting, Project Management
Education
University of Maryland College Park
Honeywell Aerospace June 2015 - Present
Hyatt Regency Downtown Phoenix September 2014 - December 2014
Jones Lang LaSalle July 2013 - August 2014
QBE North America 2013 - 2014
Kelly Services 2010 - 2013
Honeywell Aerospace October 2010 - October 2012
DTZ September 2010 - October 2012
Vangent, Inc January 2007 - May 2009
Skills
Testing, Six Sigma, Quality Assurance, Process Improvement, Requirements Analysis, Aerospace, Quality Management, Continuous Improvement, Systems Engineering, Program Management, Configuration Management, Root Cause Analysis, CMMI, System Testing, Avionics, Lean Manufacturing, ClearQuest, Test Planning, Integration, SDLC, Requirements Management, Earned Value Management, Engineering Management, Security Clearance, Military, Software Documentation, Aviation, Customer Service, Building Maintenance, MS Project, Facilities Management, Maintenance Management, Maintenance & Repair, Analysis, Procurement, Preventive Maintenance, Contract Management, Operations Management, Project Planning, Cross-functional Team..., Microsoft Project
Education
California Maritime Academy 1999 — 2001
TankerMan PIC, TankerMan PIC, CA
California Maritime Academy 1999 — 2000
Tankerman PIC, Hazardous Materials Management and Waste Technology/Technician, CA
Sailors' Union of the Pacific 1998 — 1999
Tankerman PIC/Certified Marine Firefighter, Merchant Marines, CA
University of Hawaii Maui College 1987 — 1991
Bachelor of Applied Science (B.A.Sc.)
Storage Resources LLC August 2012 - Present
Storage Resources, LLC May 2013 - August 2013
Vangent, Inc. February 2012 - August 2012
Storage Resources LLC January 2002 - February 2012
Harris Corporation October 2007 - March 2008
Commerce One e-Government Solutions, Inc. April 2001 - January 2002
SGT, Inc. July 2000 - April 2001
TRW Federal Enterprise Systems February 1996 - July 2000
LORAL Aerosys March 1993 - February 1996
Ford Aerospace September 1988 - March 1993
Skills
Program Management, Requirements Analysis, PMP, Testing, Earned Value Management, SDLC Coordination, SOA, Enterprise Architecture, SDLC, Project Management, Systems Engineering, Integration, Project Planning, Requirements Management, Requirements Gathering, Visio, Software Documentation, Business Process, Software Development, IT Strategy, Team Leadership, Process Improvement, Agile Methodologies, System Architecture, Business Analysis, IT Management, Proposal Writing, Architecture, PMO, Software Project..., DoD, Business Process..., ITIL, System Testing, Configuration Management, Process Engineering, CMMI, MS Project, Leadership, Management, Data Warehousing, Software Engineering, Security, Enterprise Software, Business Intelligence, Software Design, Project Portfolio..., Agile Project Management, Strategy, Analysis
Education
Villanova University 2010 — 2011
Master Certificate in Organizational Leadership
Villanova University 2014 — 2014
Master's Certificate in Lean Enterprise Solutions - IT Technology
Villanova University 2007 — 2008
Master Certificate in Program Management
University of Maryland University College 1984 — 1987
MSCSM, Computer Systems Management
Villanova University 1979 — 1983
BSEE, Engineering
Villanova University 2015 — 2015
Master Certificate in IT Service Management.
Tobu Business Solutions August 2013 - Present
Seattle's Union Gospel Mission April 2012 - August 2013
Arizona Quest for Kids July 2010 - August 2011
Vangent, Inc. January 2010 - July 2010
Hospice Family Care February 2008 - October 2009
Mustard Seed Distribution Center 2006 - 2007
Beginnings Center 2003 - 2005
The American Language School 2001 - 2003
Skills
Volunteer Management, Volunteer Recruiting, Volunteer Training, Organizational..., Communication Skills, Creative Solutions, Non-profits, Community Outreach, Leadership, Case Managment, Philanthropy, Program Management, Management, Team Building, Strategic Planning, Leadership Development, Organizational..., Nonprofits, Community Development, Training, Program Development, Editing, Event Planning, Time Management, Case Management, Communication
Education
University of Washington
BA, Interdisciplinary and Visual Art
University of Hawaii at Manoa
早稲田大学 / Waseda University
Vangent Inc, a GDIT Company September 2011 - Present
Vangent, Inc. October 2010 - October 2011
Vangent, Inc July 2008 - September 2011
Sprint Nextel December 2005 - April 2008
Nextel Communications August 2004 - November 2005
Sprint International June 2002 - June 2004
Sprint International June 2001 - June 2002
Skills
Marketing Communications, Proposal Writing, Business Development, RFP, Marketing Strategy, Strategic Planning, Salesforce.com, Account Management, New Business Development, Competitive Analysis, Cross-functional Team..., Marketing, Market Research, Social Media, Project Management, Program Management, Management
Education
Georgetown University 2007 — 2009
Masters Degree, Journalism, with concentration in PR/Communications
University of Toronto 1994 — 1998
B.S, Psychology & English
Kokopelli Shirts January 2014 - Present
Safeway August 2010 - Present
Vangent, Inc. November 2009 - August 2010
Arrow Electronics May 2007 - July 2009
Clarke American May 2001 - May 2007
US Army June 1989 - March 2001
Skills
Operations Management, Coaching, Leadership, Purchasing, Process Scheduler, Team Leadership, Change Management, Quality Assurance, Negotiation, Cross-functional Team..., Customer Service, Outlook, Management, Supply Chain, Process Improvement, Personnel Management, Inventory Management, Team Building, Troubleshooting, Team Management, Training, Budgets, Windows, Program Management, Forecasting, Project Planning, Logistics, Strategic Planning, Inventory Control, Supply Chain Management, Six Sigma, Recruiting, Quality Control, Microsoft Excel, Employee Training, Project Management, Sales, Human Resources, Leadership Development, Contract Negotiation, Microsoft Office, Manufacturing, Employee Relations, Analysis, Lean Manufacturing, Continuous Improvement
Education
University of Phoenix 2004 — 2006
MBA, Business Administration
Utah State University 1983 — 1989
BA, History
FedEx SmartPost August 2011 - Present
Vangent, Inc. February 2010 - August 2010
Nagy Construction March 2005 - May 2010
Montebello USD January 1999 - October 2004
Diamond Comic Distributors March 1993 - February 1998
Imaginarium November 1989 - September 1992
Skills
Warehousing, Logistics, Purchasing, Transportation, Inventory Management, Supply Chain Management, Management, Supply Chain, Logistics Management, Distribution Center..., Warehouse Management, Operations Management, 3PL, Project Management, Analysis, Shipping, Retail, Customer Service, Transportation..., Freight, Inventory Control, Supply Chain..., Process Improvement, Reverse Logistics, LTL, Trucking, Freight Forwarding, Truckload, Air Freight, Continuous Improvement, Materials Management, Dispatching
Education
University of Phoenix 2009 — 2011
Bachelor of Science, Business Management
East Los Angeles College
Associate, Arts
Iron Mountain November 2013 - Present
Iron Mountain July 2012 - November 2013
Amazon.com October 2011 - July 2012
Amazon.com November 2010 - October 2011
Vangent Inc March 2010 - September 2010
Comren Contracting Ltd September 2009 - March 2010
Christendom College May 2008 - August 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Latin, History, Customer Service, Public Speaking, Politics, Management, Research, Outlook, Time Management, Teamwork, Leadership
Education
Christendom College 2006 — 2009
Liberal arts program concluding with Bachelor of Arts Degree, Political Science and Economics
Don Bosco Gymnasium 1998 — 2006
High School Diploma, Biology, Latin, History, English
General Dynamics Information Technology May 2014 - Present
Sutter Health August 2012 - September 2014
Watson Pharmaceuticals April 2012 - June 2012
Dyno Nobel November 2011 - January 2012
L-3 Communications March 2011 - September 2011
PacifiCorp September 2010 - March 2011
Vangent, Inc. September 2009 - September 2010
ADP November 2007 - March 2009
ADP August 2006 - November 2007
ADP - March 2005 - August 2006
Skills
Taleo, EEO, Project Management, WC, Peopleclick, Employee Relations, Deferred Compensation, FMLA, Job Descriptions, SPHR, Onboarding, HRIS, Talent Acquisition, Workforce Planning, Benefits Administration, College Recruiting, Employee Benefits, Applicant Tracking..., Technical Recruiting, Talent Management, Training, Management, Leadership, Performance Management, Payroll, Resume Writing, Employee Engagement, Employee Training, Career Counseling, Program Management, Policy, ADP Payroll, Personnel Management, Sourcing, New Hire Orientations, HR Policies, Temporary Placement, Interviews, Human Resources, Employment Law, Hiring, Screening, Recruiting
Education
University of Phoenix 2011 — 2012
MBA, Emphasis: HR
University of Phoenix 2008 — 2010
B.S., Business Mgmt
Frontier Communications February 2015 - Present
Pyramid Consulting October 2013 - February 2015
Frontier Communications 2015 - 2015
Strayer University August 2013 - October 2013
The Training Associates January 2011 - June 2013
University of Utah Continuing Education May 2010 - December 2010
Salt Lake Community College January 2010 - December 2010
Western Governors University June 2010 - August 2010
Vangent, Inc. November 2009 - May 2010
Zions BancorporationCall Center July 2008 - April 2009
Skills
Teaching, Curriculum Design, Feedback, Critical Thinking, Call Center, Soft Skills, Instructor-led Training, Curriculum Development, Coaching, Adult Education, Trainers, Classroom Instruction, Instructional Design, Customer Service, Personal Development, Customer Relations, Training Delivery, Leadership Development, Continuing Education, Software Training, Training Skills, PowerPoint, Excel, Customer Satisfaction, Policy, Banking, Mentoring, Technical Training, Team Building, Public Speaking, Performance Management, Interviewing, Staff Development, Change Management, Online Training, Employee Relations, Problem Solving, Hiring, Blended Learning, Employee Engagement, Outlook, Talent Management, Microsoft Office, Word, Team Leadership, Supervisory Skills, Management Development, Administration, Access, Sales Management
Education
Microsoft 2009 — 2009
MCT, Microsoft Certified Trainer
New Horizons Computer Learning CenterMS Office 2007 2009 — 2009
Technical Training
University of Phoenix 2003 — 2005
Masters, Business Administration
General Dynamics Information Technology October 2011 - May 2015
Vangent, Inc. June 2009 - October 2011
Fannie Mae October 2005 - May 2009
Freddie Mac January 2003 - October 2005
Pacific Gas & Electric December 2001 - January 2003
Discovery Communications July 1998 - November 2001
Skills
Business Analysis, Business Intelligence, Requirements Analysis, Quality Assurance, Cash Management, Business Process..., Business Objects, Risk Management, Program Management, SDLC, Process Improvement, SharePoint, Financial Analysis, Management, Analysis, Data Analysis, Change Management, Data Warehousing, Finance, Requirements Gathering
Education
University of Maryland University College 2011 — 2014
Master's Degree, Master of Science in Cyber Security, GPA 4.0
Virginia Polytechnic Institute and State University - Pamplin College of Business 1991 — 1995
BS, Finance
General Dynamics Information Technology February 2013 - Present
Vangent, Inc. a General Dynamics Company February 2010 - February 2013
Vangent, Inc. February 2004 - February 2010
Pearson April 2002 - February 2004
Pearson April 2001 - April 2002
Pearson July 2000 - April 2001
Pearson March 2000 - July 2000
Pearson May 1999 - March 2000
Skills
SDLC, Process Improvement, Program Management, Quality Assurance, Requirements Analysis, Testing, Business Analysis, Management, Access, Cross-functional Team..., Training, Vendor Management, Integration, Project Management, Software Development, Visio, Customer Service, Team Leadership, Analysis, Leadership
Education
University of Northern Iowa 1995 — 1999
Bachelors Degree, Business Management, Emphasis: Business Administration
Ames High
Washington Elementary School District February 2013 - Present
Glendale Elementary School District December 2010 - February 2013
Vangent, Inc November 2009 - June 2011
Broken Arrow Police Department 2003 - 2009
Expo Square 1984 - 2009
Broken Arrow Police Department 1997 - 2003
Broken Arrow Police Department August 1991 - 1997
Skills
Clerical Work, Budgets, Team Building, Database Administration, Office Management, Microsoft Office, Outlook, Federal Government, Leadership Development, Training, PowerPoint, Event Planning, Public Speaking, Customer Service, Project Planning, Management, Leadership, Project Management, Editing, Process Scheduler, Analysis, Research, Human Resources, Program Management, Access, Team Leadership, Purchasing, Policy, System Administration, Coaching, Process Improvement, Security, Microsoft Excel, Employee Relations, Microsoft Word, Event Management, Supervisory Skills, Data Entry, Strategic Planning, Software Documentation, Government
Education
Penn Foster 2009 — 2010
Certified Administrative Assistant, Administrative Assistance
Chadron State College 1979 — 1980
Grand Island Northwest 1976 — 1979
High School
Tulsa Community College
Business Administration
SAIC December 2009 - Present
Vangent, Inc. August 2008 - December 2009
Independent Benefit Services November 2007 - August 2008
Skills
HRIS, Deferred Compensation, Employee Relations, Human Resources, Performance Management, Personnel Management, Benefits Administration, Recruiting, Training, Salary, Incentive Programs, Management, Employee Benefits
Education
University of Maryland University College 2005 — 2007
MS, Management (HR Focus)
University of Arizona 1997 — 1999
BS, Family Studies (Developmental Psychology), Psychology Minor
Vangent, Inc. June 2008 - 2011
America Online - Business Planning and Support December 2006 - December 2007
America Online December 2005 - December 2006
America Online July 2004 - December 2005
America Online - Broadband Escalations July 2003 - July 2004
America Online - Performance Enhancement Team January 2002 - July 2003
America Online March 2000 - January 2002
Skills
Program Management, Six Sigma, Strategic Planning, Call Center, Analysis, Project Implementation, International Project..., ISO standards, Quality Assurance, Data Mining, Minitab, Call Centers, Cross-functional Team..., ISO, Leadership, Management, Process Improvement, Project Management, Project Planning, Quality Management, SDLC, Software Project..., Strategy, Team Leadership, Training
Education
University of Phoenix Online 2003 — 2005
MBA
University of Central Oklahoma 1991 — 1995
B.Sc.
High School
Informis Helath Solutions May 2012 - May 2015
Vangent, Inc. September 2009 - May 2012
Skills
Customer Service, Call Centers, Customer Satisfaction, Software Documentation, Leadership, Data Entry, Insurance, Medicare, Administrative..., Medical Terminology
Education
University of Phoenix 2007 — 2008
Health/Health Care Administration/Management
Macy's October 2013 - Present
N/A 2012 - Present
Vangent Inc July 2011 - February 2012
Vangent Inc July 2011 - February 2012
Vangent, Inc. 2011 - 2012
Bank of America September 2009 - May 2010
Bank of America September 2009 - May 2010
Bank of America September 2009 - May 2010
Time Warner Cable March 2009 - September 2009
Time Warner Cable March 2009 - September 2009
Skills
Bilingual, Self-driven, Microsoft Office, Microsoft Excel, Microsoft Word, Exceptional verbal, Tolerance, Leadership, Technology, Organization, Adaptability, Time Management, Flexibility, Initiation, Problem Solving
Education
FMU 2005 — 2007
Bachelor of Business Administration (B.B.A.)
Harry S. Truman 2001 — 2004
Florida Metropolitan University
AA, Business Administration
Florida Metropolitan University
AA, Business Administration
Vangent, Inc. SupervisorGeneral Dynamics Information Technology2005 - Present
Skills
Call Center, Team Leadership, Customer Satisfaction, Call Centers, Leadership, Program Management, Team Building, Customer Service, Training, Project Management
Education
University of Phoenix 2009 — 2013
Bachelor's Degree, Project Management/Business Management, 3.5
Management Concepts, Inc December 2012 - Present
The Program, LLC December 2011 - December 2012
Fawcett Boat Supplies, Inc December 2004 - November 2011
Savi Technology October 2003 - December 2004
Vangent, Inc. October 2002 - September 2003
USinternetworking July 2000 - October 2002
BearingPoint July 1998 - July 2000
Earth Tech July 1992 - July 1998
United States Marine Corps June 1988 - July 1992
Skills
Leadership Development, Sales Management, Strategic Partnerships, Business Strategy, Coaching, Team Building, Strategy, New Business Development, Leadership, Sales, Program Management, Business Development, Training, Strategic Planning, Account Management, Entrepreneurship, Cross-functional Team..., Professional Services, Management Consulting, Contract Negotiation, Team Leadership, Management, CRM, Change Management, Career Counseling, Professional Mentoring
Education
University of Richmond 1997 — 1999
Masters, Business Administration
University of Virginia 1984 — 1988
Bachelors, Foreign Affairs
Woodberry Forest School 1980 — 1984
Pottawattamie Wabaunsee Regional Library April 2014 - Present
Prometric Testing October 2013 - April 2014
Alorica June 2012 - July 2013
Vangent, Inc October 2009 - May 2011
Affinitas January 2008 - October 2009
Borders, Inc July 2006 - January 2009
Pier One Imports August 2005 - July 2006
Kohl's Department Stores August 2004 - May 2005
Waldenbooks September 2002 - January 2004
Skills
Library Science, Customer Service, Microsoft Office, Library, Research, Proofreading, Teaching, Collection Development, Books, Information Literacy, Cataloging, Writing, Editing, Social Networking, Grammar, English grammar, Public Speaking, Social Media, Copy Editing, Community Outreach, Higher Education, PowerPoint, History, Web Design, Online Research, Technical Services, Volunteer Management, Library Instruction, Reference Services, Information Management, Customer Satisfaction, Blogging, Microsoft Word, Windows, Teamwork, Metadata, Retail Displays, Independence, Highly detail oriented, Close Attention to..., Determination, Electronic Resources
Education
Emporia State University 2010 — 2013
Master of Library & Information Science (MLIS), Library and Information Science
Emporia State University - Metro Learning Center 2010 — 2013
Masters, Library Science
University of Kansas 2003 — 2007
Bachelor of Arts, English; Creative Writing
Liquidity Services November 2012 - Present
Comfort Keepers September 2012 - November 2012
Vangent, Inc. May 2012 - September 2012
SNH, Inc. September 2010 - March 2012
La Costa Resort and Spa May 2008 - July 2011
Montbleu Resort Casino & Spa October 2006 - April 2008
Skills
Employee Benefits, Human Resources, Onboarding, Background Checks, Employee Relations, Team Building, Sales, HRIS, Marketing, Hospitality, ATS, PeopleSoft, Microsoft Office, Event Planning, Performance Management, Microsoft Word, Benefits Administration, New Hire Orientations, Applicant Tracking..., FMLA, Succession Planning, Employment Law, Recruiting, Job Fairs, HR Policies, Conflict Resolution, Kronos, Workforce Planning, Job Analysis, Workers Compensation, Legal Compliance, Sourcing, Employee Training, Internet Recruiting, Compensation & Benefit, Employee Handbooks, Employee Recognition, Screening Resumes, Staff Retention, Screening, Job Descriptions, Talent Management, Employee Engagement, Personnel Management, Management, Interviews, College Recruiting
Education
University of California, San Diego 2011 — 2012
Human Resources Management
University of Szczecin 2000 — 2005
M. A., Management
Eaton May 2015 - August 2015
Make-A-Wish America September 2014 - December 2014
Freeport Mcmoran May 2014 - August 2014
Lincworks April 2012 - May 2013
Vangent, Inc. June 2011 - February 2012
Skills
Customer Service, Grants, Human Resources
Education
University of Houston-Clear Lake 2013 — 2015
Master of Arts (MA), Industrial and Organizational Psychology
University of Kansas 2007 — 2011
Bachelor's degree, Psychology
Avnet February 2010 - Present
Vangent, Inc. November 2009 - February 2010
TRW Automotive July 2004 - March 2009
TRW Automotive November 2001 - July 2004
TRW Automotive October 1996 - October 2001
TRW Automotive July 1995 - September 1996
TRW Automotive March 1994 - July 1995
Skills
Lean Manufacturing, Six Sigma, Logistics, Cross-functional Team..., Manufacturing, Continuous Improvement, FMEA, Warehousing, Value Stream Mapping, Forecasting, Program Management, Analysis, Process Improvement, Kanban, Budgets, 5S, Training, Process Scheduler, Automotive, Purchasing, Human Resources, Project Management, Root Cause Analysis, SPC, Inventory Management, Materials Management, Kaizen, Engineering, Operations Management, Time Management, MRP
Education
University of Nebraska at Kearney 1988 — 1992
Bachelor of Science, Business
Convergys July 2014 - Present
CSC January 2012 - February 2014
Vangent, Inc. March 2006 - June 2010
Skills
Information Technology, Active Directory, ITIL, Servers, Service Delivery, Software Documentation, System Administration, Disaster Recovery
Education
University of Phoenix 2014 — 2016
Currently Attending, IT
Black Turtle Services June 2013 - Present
CR England March 2013 - May 2013
C3/CustomerContactChannels, Inc. August 2010 - March 2013
Vangent, Inc. 2010 - 2010
Discover Financial Services February 2001 - May 2009
Sound Concepts, UT 1999 - 2001
Skills
BPO, Workforce Management, Call Centers, Outsourcing, Contact Centers, Operations Management, Vendor Management, Customer Experience, Offshoring, Inbound Marketing, Process Improvement, Customer Satisfaction, Performance Management, Service Delivery, Call Center Development, Team Leadership, Budgets, Training, Quality Assurance, Customer Retention, Account Management, Hiring, Management, Employee Engagement, Leadership, Cross-functional Team..., CRM, Human Resources, Team Building, Program Management, Customer Service, Team Management, Business Analysis, Telecommunications, Sales Management, Coaching, Recruiting, Business Process...
Education
University of Phoenix-Utah Campus
Bachelor of Business Administration (BBA), Business Administration and Management, General
Juarez Stake Academy, Chihuahua Mexico 1988 — 1995
High School Diploma
University of Phoenix January 2015 - Present
Vangent, Inc. August 2005 - November 2009
Education
University of Phoenix 2006 — 2010
Vangent, Inc. July 2010 - Present
Data Transformation 1970 - 2013
Verizon December 2010 - January 2012
Skills
Test Planning, Software Quality..., Test Cases, Quality Center, SDLC, System Testing, Requirements Analysis, Test Strategy, Black Box Testing, Manual Testing, Quality Assurance, Regression Testing, Integration Testing, Test Management, Testing, User Acceptance Testing, Functional Testing, Test Automation, Agile Methodologies, Release Management
Education
University of Maryland College Park 1974 — 1978
CDW-G November 2014 - Present
Merlin International June 2013 - October 2014
General Dynamics Information Technology September 2011 - May 2013
Vangent, Inc. November 2010 - December 2011
Vangent, Inc. October 2009 - December 2010
Vangent Limited January 2005 - December 2009
Vangent, Inc. September 2002 - January 2005
SAIC October 1989 - April 2002
BTI March 1988 - September 1989
Hughes Aircraft Company October 1985 - March 1988
Skills
Program Management, Integration, Proposal Writing, Contract Management, Leadership, Procurement, Strategic Planning, Government Contracting, Customer Satisfaction, Management, Process Improvement, P&L Management, PMO, Operations Management, Cross-functional Team..., Proposal Management, Executive Management, Vendor Management, Call Centers, Business Process..., Business Development, Performance Management, Professional Services, Federal Government, Business Strategy, Strategy, Project Planning, Performance Improvement, Risk Management, Contract Negotiation, Employee Relations, CRM, Team Leadership, Security Clearance, PMP, Governance, Customer Service, Analysis, Management Consulting, Project Management, Training, Call Center, Service Delivery, Software Documentation, Quality Assurance, Business Analysis, Military, Customer Relations, Mentoring, Planning
Education
University of California, Santa Barbara 1981 — 1983
BA, Business Economics, Psychology
Children's Mercy Hospital December 2014 - Present
Children's Mercy Hospital January 2012 - December 2014
Children's Mercy Hospital July 2011 - January 2012
Vangent, Inc. May 2010 - August 2010
Skills
Python, VB.NET, SQL, HTML, JavaScript, AJAX, Business Objects, Software Project..., Project Coordination, Project Management, Mathematics, Calculus, Statistics, Linux, Linux Server, Arch Linux, Debian, KDE
Education
University of Missouri-Kansas City 2003 — 2010
Bachelor of Science (BS), Mathematics and Statistics
New York Life Insurance Company January 2013 - Present
AMI Personal Services January 2011 - Present
Vangent, Inc. August 2010 - December 2010
Citi November 2008 - June 2010
ASAP Auto Shipping November 2008 - November 2009
Skills
Highly Analytical, Lotus Notes, Spreadsheets, Customer Service, Decision Making, Client Handling, Troubleshooting, Microsoft Office, Attention To Detail, Clerical Skills, Data Interpretation, serving, Customer Relations, Teamwork, Listening Skills, PowerPoint, Excel, Accuracy, Outlook
Education
University of Florida 2005 — 2007
Sociology
George S. Middleton High School 2001 — 2005
Diploma
Coastal Reliability Solutions August 2014 - Present
Vangent, Inc. February 2014 - May 2014
US Navy April 2013 - August 2013
Enstar Group, LTD July 2012 - April 2013
Mansfield Plumbing Products August 2007 - August 2008
Colgate Palmolive June 2004 - January 2005
Education
University of South Florida 2010 — 2011
M.B.A., Marketing, Finance
EAFIT University 2000 — 2005
Bachelor of Science, Mechanical Engineering
Toll Collector Vdot Abucus January 2012 - Present
Macy’s January 2011 - Present
VDOT January 2012 - August 2012
Macy's August 2011 - January 2012
Vangent, Inc. August 2008 - July 2010
Vangent August 2008 - July 2010
Medicare January 2008 - January 2010
Kids Foot Locker August 2006 - March 2008
Kids Foot Locker January 2006 - January 2008
Down Town Lock Room January 2003 - January 2006
Skills
Customer Service, Creative Direction, Following Instructions, Great communications..., Great Personality, Great Leader, Well-organized, Fast Learner, Microsoft Office, Microsoft Word, Internet, Warehousing, Delegation, Problem Solving, Proactive self-starter
Education
University of Phoenix 2007 — 2009
Bu, Business Administration and Management, General
Henrico High School 1999 — 2003
Standard, Accounting
Henrico High School
University of Phoenix
Iris Data Services, Inc. December 2012 - Present
Box Central, Inc. November 2004 - Present
Iris Data Services December 2012 - April 2013
Olathe Subaru May 2012 - December 2012
RV Rent.Net, Inc. November 2010 - October 2011
MidAmerica Nazarene University August 2009 - January 2010
Vangent, Inc September 2008 - August 2009
Alorica, Inc April 2008 - September 2008
Best Western International April 2007 - September 2007
Skills
PowerPoint, Microsoft Office, Microsoft Excel, Event Planning, Public Relations, Customer Service, Outlook, Team Leadership, Access, Call Center, Team Building, Time Management, Sales, Project Management, Microsoft Word
Education
MidAmerica Nazarene University 2009 — 2010
Kansas State University 2007 — 2008
Butler Community College 2006 — 2007
Arizona Bridge to Independent Living- ABIL November 2011 - Present
University of Phoenix August 2008 - Present
Vangent, Inc. March 2010 - August 2010
Mervyn's July 2008 - July 2008
Skills
Data Entry, Musicians, Adaptability, General Office Skills, Computers, Typing, Telephone Skills, Attention to Detail, Social Perceptiveness, Active Learning, Active Listening, Problem Sensitivity, Research, Communication Skills, Filing, Social Skills
Education
University of Phoenix 2008 — 2013
Bachelor of Science (B.S.), Psychology
South Mountain High School 2003 — 2007
High School Diploma, General Education
PayPal October 2010 - June 2012
Vangent, Inc. November 2009 - September 2010
Skills
Call Center, Recruiting, Quality Assurance, Time Management, Vendor Management, Customer Satisfaction, Project Management, Customer Service, Call Centers, PMP, Training, Project Planning, Process Improvement, Strategy, Operations Management, Visio, Team Building, Management, CAPM, Leadership Development, Program Management, Team Leadership, Strategic Planning, Leadership, Microsoft Office
Education
Project Management Institute 2010 — 2010
CAPM, Project Management
University of Madras 1968 — 1972
Bachelor of Arts, Psychology, Sociology and Philosophy
Ace's Ice House & Chop Shop April 2015 - Present
Starwood Cafe July 2014 - April 2015
Amazon April 2013 - July 2014
Amazon (Formerly Zappos.com) April 2011 - April 2013
VANGENT, INC March 2009 - October 2010
American Express May 2007 - March 2009
American Express January 2002 - May 2007
American Express November 2000 - January 2002
American Express January 1997 - November 2000
Skills
Leadership, Management, Process Improvement, Training, Team Leadership, Operations Management, Project Management, Team Building, Analysis, Call Center, Human Resources, Customer Satisfaction, Employee Relations, Marketing, Project Planning, Vendor Management, Coaching, Six Sigma, Start-ups, Cross-functional Team..., PMP, Call Centers, Quality Assurance, Continuous Improvement, Change Management, Security, Customer Service, Recruiting, Process Scheduler, Strategic Planning, Troubleshooting, Program Management, Microsoft Excel, New Business Development, Budgets, Inventory Management, Outlook, Microsoft Office
Education
Project Management Institute 2010 — 2010
CAPM, Project Management
Glendale Community College
Business Management
Paradise Valley Community College
Business, Business Management
Deloitte Consulting February 2012 - Present
Accenture March 2010 - February 2012
Vangent, Inc. 2008 - 2009
Roberts, Ryan & Bentley, Inc. 2004 - 2006
Education
University of Maryland - Robert H. Smith School of Business
General Business and Human Resource Management
Freelance March 2015 - Present
Self Employed January 2015 - Present
US Oncology October 2010 - August 2012
Vangent, Inc June 2006 - September 2010
Skills
Data Entry, Customer Service, Troubleshooting, Training, Time Management, Texture Artist, 3D Modeling, 2D art, Animation, Computer Animation, Art, Autodesk Software, ZBrush, Premier Pro, Photoshop, UDK, High Poly Modeling, Low Poly Modeling, Concept Design, Post Production, Post Processing, Character Concept Design, Character Designs, Microsoft Office, After Effects, Texturing, Character Animation, Maya
Education
Johnson County Community College 2009 — 2015
Associate of Applied Science, Animation, 3D Modeler
The University of Kansas
English, East Asian history and culture
Systems Made Simple, Inc October 2013 - Present
Pragmatics, Inc June 2013 - September 2013
FDA Center for Tobacco Products and Department of Health and Human Services OCIO September 2010 - April 2013
Altarum Institute January 2010 - September 2010
Vangent, Inc September 2008 - January 2010
George Mason University School of Public Policy June 2005 - August 2008
Self Employed January 1998 - August 2005
Boeing Information Systems March 1996 - January 1998
Independent Consultant September 1993 - March 1996
Other Companies December 1982 - March 1992
Skills
Data Analysis, Information Architecture, Data Architecture, Informatics, Healthcare Information..., Governance, Analysis, Enterprise Architecture, SQL, Software Development
Education
George Mason University
Doctor of Philosophy (PhD), Public Policy
Central Michigan University 1998 — 2000
Master of Science (MS), Software Engineering
Oakland University 1970 — 1972
Master of Arts (M.A.), English
Northrop Grumman Information Systems August 2011 - Present
Vangent, Inc. August 2009 - August 2011
ICF International 2007 - 2009
Patriot Technologies 2006 - 2007
CGI Federal (formerly American Management Systems) January 2001 - December 2006
E-OIR Technologies February 1995 - January 2001
Skills
Business Development, CMMI, Mergers, Strategy, Program Management, Project Management, PMP, Government Contracting, Strategic Planning, Proposal Writing, Process Improvement, SDLC, Management Consulting, Change Management, Business Process..., Analysis, Budgets, CRM, Business Intelligence, Consulting, DoD, Enterprise Architecture, Executive Management, Government, Integration, Leadership, Management, Mergers & Acquisitions, Negotiation, Performance Management, Professional Services, Security Clearance, Software Project..., Training, Cross-functional Team..., Competitive Analysis, Analytics
Education
George Mason University - School of Business 1998 — 2000
MBA
University of Virginia 1990 — 1994
B.S.
University of Colorado Boulder 1989 — 1990
Fairview 1985 — 1989
General Dynamics Information Technology October 2014 - Present
General Dynamics Information Technology March 2008 - October 2014
Vangent, Inc. March 2005 - 2008
Pearson Government Solutions May 2003 - March 2005
Pearson Education August 1999 - May 2003
Pearson Education February 1998 - August 1999
Skills
Talent Management, Talent Development, Resource Management, Resource Allocation, Resource Development, Resource Utilization, Budget Oversight, Budget Allocation, Process Improvement, PMP, Budgets, SDLC, Program Management, Testing, Software Project..., Requirements Analysis, Visio, Training, Management, Proposal Writing, Leadership, Vendor Management, Business Analysis, Human Resources, Enterprise Architecture, Software Development, Project Management, IT Strategy, Recruiting, Agile Methodologies, SharePoint, Business Process
Education
Western Illinois University 1991 — 1993
Master's degree
University of Northern Iowa 1986 — 1991
Bachelor of Arts (B.A.)
SimpleFi April 2014 - Present
SimpleFi January 2014 - March 2014
SoFi July 2012 - December 2013
Cooperative Center FCU January 2010 - December 2012
Access to Money October 2009 - December 2011
People Capital October 2009 - December 2011
ECMC April 2009 - September 2009
Vangent, Inc. April 2009 - September 2009
MyRichUncle 2004 - 2009
ALL Student Loan 2000 - 2004
Education
University of Southern California 1988 — 1992
Wabtec Railway Electronics February 2014 - Present
General Dynamics Information Technology September 2008 - January 2014
Vangent, Inc. October 2008 - March 2009
Vangent, Inc. February 2008 - August 2008
Vangent, Inc. February 2007 - August 2008
Pearson Government Solutions January 2005 - February 2007
Pearson Government Solutions February 2004 - January 2005
Skills
Visio, PMP, SharePoint, Project Management, Software Project..., Microsoft Excel, Process Improvement, Subcontracts Management, Written & Oral..., Business Relationship..., Program Management, Business Analysis, Business Intelligence, Data Analysis, Project Planning, Team Leadership, Access, Call Centers, Software Documentation, Management, Leadership, Vendor Management, Quality Assurance, Analysis, Integration, MS Project, Project Portfolio..., Business Process..., Requirements Analysis, Business Process, PMO, Resource Management, SDLC, IT Strategy, Risk Management, Cross-functional Team..., Requirements Gathering, Information Technology, Software Development, IT Management, Change Management, Project Delivery
Education
University of Iowa - Henry B. Tippie College of Business 1999 — 2003
B.B.A., Management Information Systems
General Dynamics Information Technology April 2014 - Present
General Dynamics June 2013 - March 2014
Vangent, Inc. August 2012 - June 2013
Vangent, Inc June 2009 - August 2012
Vangent, Inc June 2007 - May 2009
Pearson Government Solutions June 2000 - May 2007
NCS Pearson July 1997 - June 2000
Skills
Content Management, Software Documentation, Technical Documentation, SharePoint, Structured Query..., Software Development, Quality Assurance, Access, Testing, SQL, Databases, Training, Management, Analysis, Requirements Gathering, Visio
Education
University of Maryland University College 2009 — 2012
MS, Information Technology; Database Management
IT Database 2009 — 2011
Master of Science (M.S.), Information Technology
University of Maryland College 1991 — 1996
BA, Economics
Home June 2011 - Present
GD/Vangent, Inc. June 2003 - December 2011
Vangent February 2007 - January 2008
Vangent, Inc. 2007 - January 2008
Pearson June 2003 - February 2007
Booze Allen Hamilton December 2002 - June 2003
AFFINA February 1995 - December 2002
Martin Engineering August 1993 - January 1995
TransTechnology May 1986 - August 1993
Deloitte & Touche June 1979 - May 1986
Skills
Customer Relations, Government, Program Management, Business Process..., Process Improvement, Vendor Management, Customer Service, Change Management, Strategic Planning, Project Management, Operations Management, Leadership, Enterprise Architecture, Team Building, CRM, Budgets, Visio, Management Consulting, Training, Call Centers, Forecasting, Business Analysis, Team Leadership, Cross-functional Team..., Analysis, Strategy, Executive Management, Integration, Risk Management, Management, IT Strategy, Performance Management, Project Planning, Business Intelligence, Business Development, Outsourcing, PMP, Governance, Proposal Writing, Security, Business Process, Start-ups, PMO, Six Sigma, IT Management, Software Documentation, Consulting, Requirements Analysis, Project Portfolio..., SDLC
Education
University of Illinois at Urbana-Champaign - College of Business 1976 — 1979
Bachelor of Science (BS), Accounting
Engineering Services Network - ESN June 2012 - October 2014
5AM Solutions April 2011 - June 2012
Vangent, Inc. May 2008 - April 2011
Aptiv Technology Partners January 2007 - May 2008
Proxicom-Daou, Inc. September 2006 - December 2006
Proxicom-Daou, Inc. February 2006 - September 2006
Daou Systems, Inc. November 2004 - January 2006
Daou Systems, Inc. October 2002 - November 2004
Daou Systems, Inc. June 2000 - October 2002
Sentient Systems, Inc. June 1998 - June 2000
Skills
Requirements Analysis, Program Management, PMP, SDLC, Integration, Software Development, Business Analysis, Healthcare Information..., Scrum, Agile Methodologies, Agile Project Management, Project Management, Software Project..., Enterprise Architecture, Management, IT Strategy, SharePoint
Education
University of Maryland College Park 1993 — 1997
BS, Life Sciences (Microbiology)
K12 September 2013 - Present
K12 January 2009 - September 2013
Edge Studio, LLC 2005 - December 2011
self employed July 2008 - January 2009
Vangent, Inc March 1996 - June 2008
NCS Pearson 2004 - 2006
Interactive Media, Inc. 1999 - 2000
Skills
E-Learning, Multimedia, Video Editing, Audio Editing, Audio Post Production, Video Production, Voice Over, Web Video, Final Cut Pro, Sound, Training, Captivate, Flash, Video
Education
Hofstra University 1989 — 1993
BA Communications, Television Production
Magruder High School 1985 — 1989
Amiti Consulting July 2014 - Present
General Dynamics November 2007 - Present
SyApps LLC October 2013 - March 2014
Vangent, Inc. November 2007 - October 2012
Superlative Technologies, Inc. September 2002 - November 2007
EDS Group July 1999 - July 2002
Impact Innovations, Inc. 1996 - 1999
Skills
Information Technology, IIS, Change Management, Integration, PL/SQL, Microsoft Exchange, SDLC, Program Management, Process Engineering, Enterprise Architecture, Project Server, ITIL, Quality Center, C#, Technical Support
Education
University of Maryland Baltimore County 1987 — 1989
AARP/Dept of Corrections August 2012 - Present
Medical Management Systems January 2010 - March 2010
Vangent Inc November 2007 - January 2010
First Health November 1994 - January 2007
Skills
Medical Terminology, Medical Coding, Healthcare, Transcription, Invoicing, Outlook, Medical Billing, Customer Service, Data Entry, Medical Records, Call Center, PowerPoint, Microsoft Word, Microsoft Office, Administrative..., Filing, Fax, Spreadsheets, Call Centers, Event Planning, Office Management, Software Documentation, Training, Telephone Skills, Research, HIPAA, System Administration, Administrative...
Education
Bryant & Stratton College 2007 — 2010
Associates of Applied Science, Medical Administrative Assistant
Bryant & Stratton College 2007 — 2010
Associates of Applied Science, Medical Administrative Assistant
Bryant & Stratton College 2005 — 2006
Associate's degree, Medical Management Assistant
Arizona Dept. of Economic Security, via Gould Intelligent May 2015 - August 2015
Cox Communications September 2014 - March 2015
Corpedia Corp. NYSE, via All About People December 2012 - September 2013
John C. Lincoln Health Network January 2012 - September 2012
University of Phoenix (All About People Staffing) September 2010 - October 2010
Vangent, Inc. January 2010 - September 2010
eTelecare Global Solutions November 2006 - November 2008
American Express (IBM Global Services) July 2004 - October 2006
Norwest/Wells Fargo Bank December 2000 - November 2003
Skills
Training, Call Centers, Customer Service, Software Documentation, Team Leadership, Troubleshooting, Networking, Leadership, Team Building, Microsoft Office, Help Desk Support, Project Management, Access, Customer Satisfaction, CRM, Quality Assurance, Call Center, Vendor Management, Outlook, Windows 7, Customer Support, Technical Support, Recruiting, BMC Remedy, Information Management, Analysis, Servers, Java, Citrix XenApp, VMware, ServiceNow, Active Directory..., Cisco Call Manager, OWA, sql lockout, Oracle Applications
Education
University of Phoenix 2003 — 2012
Bachelor of Science in Business, Business Administration and Management, General
Estrella Mountain Community College 2010 — 2011
AAS, Orgranizational Management
Agua Fria
General Dynamics Information Technology September 2013 - Present
Vangent, Inc. August 2010 - September 2013
Barnes & Noble November 2008 - July 2009
Barnes & Noble August 2003 - October 2008
Skills
Customer Service, Sales, Management, Training, Loss Prevention, Visual Merchandising, Merchandising, Cashiering, Inventory Control, Retail, Retail Sales, File Management, Outlook, Editing, Inventory Management, Microsoft Office, Microsoft Word
Education
University of Northern Iowa 1995 — 2002
Bachelor of Arts (B.A.), Fine/Studio Arts, Jewelrymaking/Metalworking
Federal Reserve Bank of St. Louis October 2012 - Present
Sharli Miller September 2009 - Present
Federal Reserve Bank of St. Louis May 2010 - September 2012
Vangent, Inc October 2005 - September 2009
Vangent, Inc. October 2005 - August 2009
Bisk Education/University Alliance January 2002 - October 2005
EDS October 2000 - October 2001
Quality Research, Inc. June 1994 - June 2001
Skills
Instructional Design, Content Management, E-Learning, Knowledge Management, Information Technology, Training, Photoshop, Instructor-led Training, Needs Analysis, Blended Learning, Project Management, Learning Management..., Adult Education, Instructional Technology, Program Management, Leadership Development, Captivate, ADDIE, Employee Training, Consulting, Leadership, Curriculum Design
Education
Jacksonville State University
M.Ed, Education
California State University-Chico
BS, Marketing and International Business
Villanova University
Certificate, Project Management
Pearson plc July 2014 - Present
South Tama County School District August 2010 - May 2012
Vangent, Inc. May 2003 - August 2007
Skills
Teaching, Curriculum Design, Curriculum Development, Higher Education, Classroom, E-Learning, Public Speaking, Educational Technology, Tutoring, Adult Education
Education
University of Iowa 2007 — 2010
Math BS, Mathematics, Secondary Education
University of Southern California 1998 — 2000
Mathematics
National Express May 2013 - Present
National Express February 2011 - May 2013
Vangent, Inc. June 2010 - February 2011
Robert Half Technology August 2009 - June 2010
Laidlaw Education Services September 2006 - May 2009
Sears June 1998 - September 2006
Skills
Business Analysis, Process Improvement, Business Process, Java, Change Management, SDLC, Visio, Management
Education
University of Illinois at Urbana-Champaign 1992 — 1996
BS, Chemical Engineering
General Dynamics Information Technology February 2011 - Present
Vangent, Inc October 2007 - Present
Northern Virginia Community College October 1991 - October 2007
Skills
Student Financial Aid, Staff Development, Student Affairs, Higher Education, Admissions
Education
George Mason University 1981 — 1983
M Ed, Counseling and Student Personnel Services
Vangent, Inc. December 2009 - Present
Minto Developments Inc. August 2009 - November 2009
Cognos/IBM 2007 - 2009
Nortel 1979 - 1999
Skills
Business Analysis, Siebel, Software Project..., Business Process, Requirements Analysis, Quality Assurance, SQL, Requirements Gathering, Business Intelligence, Change Management, Process Engineering, Documentation, Data Warehousing, OBIEE, Team Management, ERP, Solution Architecture
Education
University of Ottawa
Bachelor of Computer Science, Computer Science
Vangent, Inc. November 1992 - Present
Skills
Instructional Design, Requirements Analysis, PMP, E-Learning, Vendor Management, Integration, Process Improvement, Software Project..., Change Management, Learning Management, Program Management, Project Management, Needs Analysis, Training, Captivate, Blended Learning, SharePoint, Learning Management..., Visio, Business Analysis
Education
University of Rhode Island
B.S., Computer Science
Vangent, a General Dynamics Company April 2010 - Present
Rockwell Collins May 2008 - April 2010
Vangent, Inc. May 2007 - May 2008
Vangent 2006 - 2007
Pearson Government Solutions 1994 - 2006
Lockheed Aircraft Service 1989 - 1994
Skills
Proposal Writing, Government Contracting, Program Management, RFP, Business Development
Education
University of Iowa 1985 — 1989
BBA, Finance
WellPoint May 2009 - Present
Vangent, Inc. January 2008 - April 2009
Vangent, Inc. April 2007 - January 2008
First Coast Service Options, Inc. August 1988 - March 2007
Skills
Process Improvement, Call Centers, Cross-functional Team..., Training, Leadership, Analysis, Management, Medicare, Project Planning, Customer Service, Coaching, Customer Experience, Time Management
Education
University of Phoenix 2011 — 2013
MBA, Business Management
University of Phoenix 2006 — 2010
BS, Business Management
Integrated DNA Technologies January 2012 - Present
Vangent, Inc October 2007 - January 2012
Vangent, Inc September 2005 - October 2007
Vangent, Inc February 2004 - October 2005
Vangent, Inc. October 2003 - February 2004
Iowa 80 Group May 2002 - August 2002
University of Iowa Hospitals September 1999 - August 2001
Skills
Project Management, Technical Writing, Customer Service, Call Center, Management, Program Management, Process Improvement, Project Planning, Visio, Microsoft Office, Change Management, Analysis, Quality Assurance, Outlook, Strategic Planning, Microsoft Dynamics ERP, ERP Implementation..., Software Development, Cross-functional Team..., Vendor Management, Project Coordination, SharePoint, Team Leadership, Call Centers, Business Analysis, Training, Performance Management, Proposal Writing, Customer Satisfaction, Government, MS Project
Education
University of Iowa 1999 — 2003
BA, English, Minor in Business Administration
Vangent, Inc. 2006 - Present
Fiserv Insurance Solutions October 1996 - May 2006
Skills
Quality Assurance, Test Planning, Test Cases, Test Automation, Testing, Manual Testing, Quality Center
Education
University of Northern Iowa
Vangent, Inc. customer service representativeVangent, Inc.2006 - 2008
Education
University of Phoenix 2006 — 2008
General Dynamics Information Technology September 2013 - Present
Vangent, Inc. May 2003 - September 2013
Vangent Inc 2003 - 2008
Skills
Quality Assurance, Call Center, Process Improvement, Visio, Call Centers, Program Management, Training, Six Sigma, Vendor Management, Business Process..., SharePoint, Analysis, Business Analysis, Team Leadership, Software Documentation, Cross-functional Team..., Management, Leadership, Team Building, Project Management, Training Delivery, Project Planning, Operations Management, Customer Service, Strategic Planning, Coaching, Troubleshooting, Employee Training
Education
DeVry Institute of Technology 1982 — 1983
Business Administration and Management, General, Computer Science/Business Administration
DeVry Institute of Technology
Information Technology
LongView International Technology Solutions November 2014 - Present
Serve an American Express Company 2013 - 2014
Vangent, Inc. 2011 - January 2013
ProVest August 2008 - June 2009
JPMorgan Chase April 2006 - July 2008
Software Architects January 2006 - April 2007
Global Imaging Systems September 2006 - November 2006
Skills
ASP.NET, VB.NET, Microsoft SQL Server, .NET, C#, TFS, Crystal Reports, T-SQL, WCF, IIS, Visual Studio, Web Applications, Integration, SSIS, ASP.NET MVC, Database Design, SSRS, XML, SDLC, Requirements Analysis, SOA, Web Services, LINQ, Xamarin, Sitefinity, Software Development, SQL, Agile Methodologies
Education
University of Rhode Island 2001 — 2005
Bachelor of Science (B.S.), Computer Engineering
General Dynamics Information Technology 2014 - Present
Vangent, Inc. 2007 - 2013
Vangent Human Capital February 2007 - February 2008
Pearson Performance Solutions September 2004 - February 2007
NCS Pearson 1997 - 2007
Pearson Reid London House September 2000 - August 2004
NCS Workforce Development July 1997 - September 2000
McGraw-Hill London House 1991 - 1997
London House May 1988 - 1991
Institute for Personality and Ability Testing August 1979 - May 1988
Skills
Leadership Development, 360 Feedback, Organizational..., Talent Management, Instructional Design, Job Analysis, Change Management, Psychometrics, Succession Planning, Organizational..., Executive Coaching, Career Development
Education
University of Illinois at Urbana-Champaign 1971 — 1975
BS, Psychology
MBA, MS
Vanguard August 2015 - Present
Vanguard October 2010 - July 2015
Vangent Inc February 2010 - May 2011
Charles Schwab & Co., Inc August 2007 - April 2009
Sara Lee Foods, Inc 2005 - December 2006
Campus Crusade for Christ January 2000 - January 2001
Skills
Portfolio Management, Management, Financial Modeling, Financial Analysis, Investments, Series 7, Risk Management, Asset Managment, Business Analysis, Securities, Wealth Management, Retirement Planning, Series 63, Business Strategy, Leadership, Analysis, Mutual Funds, Strategic Financial..., Asset Management, Budgets, Financial Planning
Education
Miami University 1996 — 2000
B.S, Business Economics
College for Financial Planning
Master of Science (MS), Personal Financial Planning
Patients Choice MMJ December 2009 - August 2014
Kemira Water Solutions November 2008 - June 2009
Absorbent Ink July 2008 - October 2008
Student Financial Aid Services Inc July 2006 - January 2008
Willey Automotive September 2003 - January 2005
Vangent Inc January 2002 - August 2003
Skills
Training, Customer Service, Adilas, Telephone Skills, Medical Marijuana, Office Management, Human Resources, Public Speaking, Licensing, Sales Tax, Editing, Accounts Payable, Technical Writing, ADP Payroll, Staff Development, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Event Planning, Public Relations, Social Networking, Teaching, Data Entry, Community Outreach, Time Management, Nonprofits, Research, Employee Relations
Education
University of Kansas 2004 — 2006
B.G.S
Johnson County Community College
Associate of Arts
Vangent, Inc. March 2007 - Present
Pearson Government Solutions 2002 - 2007
National Computer Systems 2001 - 2002
Education
University of Iowa 1997 — 2002
Electrical Engineering
Vangent, Inc Assistant ManagerPiercing PagodaNovember 2002 - February 2004
Education
Kansas State University 1977 — 1979
none, Home Economics
Barbizon Fashion Merchandising School
Quala Sustainable Container Solutions July 2013 - August 2014
Quala Sustainable Container Solutions November 2012 - July 2013
Quala Sustainable Container Solutions September 2011 - November 2012
Quala Sustainable Container Solutions April 2011 - September 2011
Vangent, Inc. June 2008 - March 2011
Granite Services November 2006 - April 2008
Skills
Employee Benefits, Payroll, Human Resources, New Hire Orientations, Management, Employee Relations, Performance Management, Talent Acquisition, Customer Service, Recruiting, HRIS, Interviews, Hiring, FMLA, Training
Education
University of South Florida
Bachelor of Business Administration (B.B.A.), Marketing
Anthem, Inc. September 2014 - Present
General Dynamics Information Technology July 2013 - September 2014
General Dynamics September 2011 - September 2014
Vangent, Inc. September 2008 - August 2011
First Health Services March 2008 - September 2008
Anthem Blue Cross and Blue Shield of Virginia October 2003 - February 2008
Anthem Blue Cross and Blue Shield of Virginia October 2001 - October 2003
Circuit City August 1999 - January 2001
Skills
Workforce Management, Call Center, Leadership, Customer Experience, Management, Contact Centers, Performance Management, Team Leadership, Team Building, Operations Management, Avaya, Recruiting, Business Analysis, Workforce Planning, Software Documentation, Training, Call Centers, Budgets, Project Planning, Process Improvement, Change Management, Analysis, Customer Satisfaction, Quality Assurance, Coaching, Employee Benefits, Access, Customer Service, Cross-functional Team..., Program Management, Employee Training, Staff Development, Vendor Management
Education
University of Phoenix 2006 — 2008
Bachelor of Science, Business Management
LongView International Technology Solutions March 2013 - Present
General Dynamics Information Technology October 2011 - February 2013
Vangent, Inc. May 2008 - September 2011
Aptiv Technology Partners October 2007 - May 2008
Proxicom Inc. January 2005 - October 2007
Daou Systems, Inc. October 1999 - January 2005
Sentient Systems, Inc. October 1996 - October 1999
Oleen Healthcare Information Management August 1995 - October 1996
Skills
Requirements Analysis, SDLC, Software Project..., Program Management, Integration, Agile Methodologies, SQL, Databases, Software Development, Business Intelligence, Vendor Management, IT Strategy, Testing, Enterprise Architecture, Disaster Recovery, Business Process..., Visio, Process Improvement, Business Analysis, PMP
Education
University of Maryland Baltimore County 1992 — 1994
Bachelors, Information Systems Management
C2 Technologies September 2009 - Present
Vangent, Inc. September 2005 - August 2009
IBM August 2000 - August 2005
Interactive Media Corporation 1991 - 2000
Skills
Instructional Design, E-Learning, Learning Management, Blended Learning, Needs Analysis, Instructor-led Training, ADDIE, Learning Management..., Performance Improvement, Leadership Development, Organizational..., Talent Management, Employee Training, Training, Program Management, Performance Management, Strategic Communications, Leadership, Change Management, Staff Development, Personnel Management, Business Development, Strategic Planning, Strategy, Management, Workshop Facilitation, Government, Distance Learning, Organizational Learning, Technical Writing, Executive Coaching, Process Improvement, Training Delivery, CRM, Management Consulting, Organizational..., Team Building, Proposal Writing, Coaching
Education
University of Central Florida 1987 — 1990
MA, Instructional Technologies
University of Central Florida 1977 — 1981
BA, Secondary Education
Secure Staff March 2015 - Present
Con-way, Inc November 2010 - March 2015
Office Team February 2010 - November 2010
Staff Care August 2007 - February 2010
Vangent, Inc. October 2005 - July 2007
Skills
Team Building, Healthcare, Customer Service, Applicant Tracking..., Recruiting, Sales, Sales Operations, Software Documentation, Talent Acquisition, Sales Process, Logistics, Time Management, Training, Cold Calling
Education
University of Iowa 2000 — 2006
BA, Economics
CLP Resources August 2015 - Present
ESW Staffing January 2014 - August 2015
Robert Half International December 2012 - December 2013
Volt Workforce Solutions August 2012 - November 2012
CLP Resources January 2008 - February 2012
Vangent, Inc. February 2010 - August 2010
Vangent, Inc February 2010 - August 2010
Carnegie First October 2006 - January 2008
Spherion January 2006 - September 2006
Skills
Recruiting, Customer Service, Call Center, Team Building, Customer Satisfaction, Training, Employee Relations, Team Leadership, Coaching, Onboarding, Talent Acquisition, Workforce Management, Human Resources, Microsoft Office, Sales, Outlook, Applicant Tracking...
Education
Glendale Community College 1999 — 2002
Phoenix Children's Hospital September 2010 - Present
Vangent, Inc 2009 - September 2010
Hewitt Associates 2003 - 2009
Skills
Recruiting, Temporary Placement, Management, Customer Service, Consulting, Microsoft Office, Software Documentation, Change Management, Employee Relations, Leadership, New Hire Orientations, Technical Recruiting, Process Scheduler, Human Resources, Payroll, Training, SDLC, PeopleSoft, Sourcing, Interviews, Onboarding, Talent Acquisition, Hiring, Operations Management, Process Improvement, Applicant Tracking..., Personnel Management, Performance Management, Analysis
Education
College of the Ozarks
Bachelor of Arts
Emporia State University
Master, Music
General Dynamics Information Technology 2009 - Present
Vangent, Inc. 2003 - Present
ARAMARK April 1990 - December 2001
Skills
Call Center, Workforce Management, Vendor Management, Recruiting, Customer Experience, Call Centers, Process Improvement, Performance Management, Team Leadership, Customer Satisfaction, Management, Operations Management, Business Process..., Change Management, Outsourcing, Training, Business Analysis, Quality Assurance, Program Management, Contact Centers, Team Building, Six Sigma, Coaching, Leadership, Avaya, Software Documentation, Cross-functional Team..., PMP, Analysis, Team Management, Project Management, Training Delivery, Employee Training, Troubleshooting, Project Planning, Visio, Integration
Education
University of Phoenix 2005 — 2007
MHA, Healthcare
University of Iowa February 2012 - Present
Vangent, Inc. May 1994 - February 2012
Vangent 1994 - 2009
Vangent, Inc 1994 - 2009
Education
University of Iowa 1990 — 1994
BS, Computer Science
SCA Solutions August 2012 - Present
Coventry Health Care July 2010 - August 2012
Axim Fringe Solutions Group, LLC February 2008 - June 2010
Government Service Administrators March 2007 - November 2007
Strategic Financial Associates, LLC July 2006 - March 2007
Vangent, Inc. October 2005 - July 2006
Independent Benefit Services April 2004 - September 2005
Comsys Information Technology Services, Inc July 2002 - April 2003
DynCorp September 1999 - July 2002
Snelling and Snelling, Inc October 1998 - September 1999
Skills
Human Resources, Health Insurance, HRIS, Benefits Administration, Employee Benefits, Benefits Design, Dental Insurance, Open Enrollment, 401k, Life Insurance, Accident Insurance, Vision, Visio, PeopleSoft, Web Design, Disability Insurance, Payroll, Training, Brokers, Insurance, Health Savings Accounts
Education
University of Kentucky 1988 — 1993
BBA, Management
IMC, Inc. March 2015 - July 2015
Syneren Technologies Corporation September 2014 - February 2015
CyberData Technologies, Inc. June 2014 - August 2014
Various customers April 2014 - June 2014
STC June 2012 - April 2014
ERT, Inc. August 2010 - June 2012
IMSG, Inc. July 2007 - August 2010
Vangent, Inc. November 2006 - July 2007
U.S. Patent and Trademark Office December 2001 - November 2006
U.S. Department of Commerce December 1998 - December 2001
Skills
Government Contracting, Analysis, Project Planning, Project Management, Proposal Writing, Environmental..., Systems Engineering, Editing, Technical Writing, meeting facilitating, DoD, Workshop Facilitation, Government, Software Development, Management, Security Clearance, Integration, Strategic Planning, GIS, Leadership, Policy, Process Improvement, Requirements Analysis, Program Management, Remote Sensing, Research
Education
University of Missouri-Columbia 1984 — 1988
Master's degree, Atmospheric Science
St. Louis University, St. Louis, Missouri
Bachelor's degree, Meteorology
Vangent, Inc. November 2009 - Present
Ken Meade Realty August 2004 - May 2009
Ken Meade Realty September 2001 - August 2004
Big Lots 1997 - 2001
Best Products September 1979 - October 1996
Skills
Employee Relations, Customer Service, Hiring, Training, Recruiting, Employee Training, Human Resources, Deferred Compensation, Interviews, Management, Onboarding, Sales, Project Management, Coaching, Retail, Applicant Tracking..., Strategic Planning, Process Improvement, New Hire Orientations, Performance Management, Team Leadership, Microsoft Office, Vendor Management, Program Management
Education
University of Maryland College Park 1967 — 1971
BS, Business-Marketing
Grand Canyon University July 2010 - Present
Vangent Inc February 2010 - September 2010
PetSmart Store Support Group October 2008 - February 2009
U-Haul Technical Center February 2008 - October 2008
U-Haul Technical Center August 2007 - February 2008
U-Haul May 2007 - August 2007
Dillard's January 2007 - June 2007
Earnhardt Auto Centers June 2006 - January 2007
Earnhardt Auto Centers June 2006 - August 2006
Safeway Food and March 2005 - August 2006
Education
Grand Canyon University 2010 — 2012
MBA, Health System Management
Arizona State University - W. P. Carey School of Business 2004 — 2007
Bachelor, Supply Chain Management
Phoenix College 2002 — 2004
Associate, Transfer Partnership Degree
PDQ Taxes May 2012 - Present
Vangent, Inc. February 2010 - August 2010
BP Tax and Financial Services April 2008 - April 2010
The Arizona Republic February 1978 - July 2009
H&R Block January 2004 - April 2008
Skills
Customer Relations, Operations Management, Customer Satisfaction, Order Fulfillment, Conflict Management, Cost Reduction..., Strategic Planning, Customer Service, Problem Solving, Budgeting, Business Strategy, Change Management, Team Building, Hiring, Supervisory Skills, Microsoft Office, Excel, Word, Coaching, Negotiation, Team Management, Mentoring, Scheduling, Public Relations, Administration, Business Planning, Performance Management, Vendor Relations, Business Management, Team Leadership, Vendor Management, Purchasing, Planning
Education
University of Phoenix 1990 — 1994
BA, Management Systems
CSC/DRS September 2011 - Present
United States Air Force September 2008 - Present
CSC September 2011 - September 2012
Shahbaz AFB August 2010 - September 2011
Vangent INC August 2009 - August 2010
United States Air Force February 2009 - April 2009
United States Air Force November 2002 - April 2009
United States Air Force April 1997 - April 2009
United States Air Force January 2003 - January 2009
United States Air Force January 2001 - September 2002
Skills
Military, Security Clearance, Command, Training, Security, National Security, Troubleshooting, Army, Military Experience, Defense, Electronics, Air Force, Counterterrorism, Leadership, Security Operations, Program Management, Weapons, Government Contracting, Human Resources, Information Assurance, Testing, Top Secret, Intelligence Analysis, Force Protection, Intelligence, Government, Operational Planning, DoD, Military Operations, Military Logistics, Security+, Crisis Management, Management, Logistics Management, Networking
Education
DeVry University 2009 — 2013
Cheonggang Academy
Cigna Insurance August 2011 - Present
Vangent, Inc. August 2010 - July 2011
Vangent, Inc. December 2009 - August 2010
Fort Dearborn Life Insurance 2007 - 2009
United Security Life and Health Insurance 2005 - 2007
Trustmark 1997 - 2001
Hallmark Insurance 1992 - 1994
Skills
Call Center, Customer Service, Insurance, Process Improvement
Education
University of Illinois at Chicago
Business Administration, Finance
FishNet Security January 2013 - Present
Johnson County Mental Health August 2010 - February 2012
Vangent Inc March 2010 - July 2010
Southeast Kansas Education Service Center September 2007 - March 2009
Community Mental Health Center of Crawford County July 2005 - September 2006
Education
Johnson County Community College 2012 — 2013
Associate of Science (A.S.), Information Technology - Networking
Pittsburg State University
M.S, Psychology, School Psychology
Pittsburg State University
B.A, Psychology
eBay Inc February 2015 - Present
eBay Inc May 2013 - Present
eBay June 2012 - May 2013
eBay July 2011 - June 2012
Vangent, Inc. October 2009 - September 2010
Qwest Communications February 2004 - October 2009
United States Navy June 1991 - December 1992
Skills
Call Center, Customer Service, Coaching, Business Development, Budgets, Recruiting, Executive Management, Process Engineering, Information Technology, Strategy, Proposal Writing, Risk Assessment, Financial Risk, Business Expansion, Invoicing, Process Simulation, Workforce Management, Team Building, Training, Call Centers, Leadership, Program Management, Management, Process Improvement, Analysis, Security, Project Management, Team Management, PMP, Sales Operations, Access, Sales, Customer Experience, Vendor Management, Analytics, CRM, Team Leadership, Cross-functional Team..., Customer Satisfaction, Operations Management, Outsourcing, Start-ups, Business Process..., Quality Assurance, Software Documentation, Business Analysis, Visio, Change Management, Performance Management, Integration
Education
University of Maryland University College 2013 — 2015
Master of Science (MS)
University of Phoenix 2010 — 2012
Bachelor of Science (BS)
University of Phoenix 2008 — 2010
Associates Degree
Charles M. Russell High School 1987 — 1991
High School Diploma
SkyMall August 2011 - Present
Best Western International January 2011 - Present
Kaplan University August 2010 - July 2011
Vangent, Inc. January 2010 - December 2010
Shetler Security January 2009 - January 2010
Trident Security Services September 2008 - January 2009
Camelback Hyundai-Kia 2007 - 2008
Avondale Hyundai 2006 - 2006
Peoria Kia 2004 - 2005
SCI: Resthaven Park Cemetery 1995 - 2004
Skills
Sales, Call Centers, Access, Training Leadership, Sales Process, Data Entry, Training, Retail, Inventory Management, Time Management, Interviews, Security, Customer Satisfaction, Customer Service, Customer Retention
Education
University of Minnesota Duluth 1979 — 1984
Bachelor of Arts, Computer Science, Mathematics, German
Words & Numbers July 2008 - Present
Vangent, Inc. March 2005 - June 2008
Optimus Corporation December 2004 - March 2005
Aspen Systems June 2003 - March 2004
Aspen Systems July 2002 - June 2003
Portfolio Solutions April 1998 - May 2002
Skills
Copy Editing, Proofreading, Publications, Editing, Newsletters, Adobe Acrobat, InDesign, Creative Writing, Photoshop, Publishing, Wordpress, Editorial
Education
University of Baltimore 2009 — 2013
Master of Fine Arts (MFA), Creative Writing and Publishing Arts
University of Maryland College Park 1997 — 2001
Bachelor of Arts (BA), English Language and Literature
Staples October 2011 - Present
Vangent, Inc. January 1999 - April 2011
Pearson, National Computer Systems October 1992 - December 1998
National Computer Systems August 1988 - October 1992
Skills
Customer Service, Customer Satisfaction, Spanish, Piano, Music, Administration, Process Improvement, Teaching, Software Documentation, Editing, Time Management, Leadership, Inventory Control, Inventory Accuracy, Inventory Management, Sales, Microsoft Office, Public Speaking, Strategic Planning, Microsoft Word, Nonprofits, Microsoft Excel, Harp
Education
University of Iowa 1983 — 1985
Master of Arts, Spanish
Wichita State University 1979 — 1983
Bachelor of Arts, Spanish
American Funds October 2012 - Present
American Cancer Society June 2012 - October 2012
Vangent, Inc. January 2010 - August 2010
Skills
Call Centers, Customer Service, Accurate Data Entry, Recruiting, Order Processing, Fax, Photocopier, Filing
Education
University of Phoenix 2010 — 2014
Bachelor of Science (BS), Information Technology
Estrella High School 2003 — 2006
High School/Secondary Diploma Programs
Asurion March 2014 - Present
Financial Freedom Network, LLC 2010 - March 2014
Vangent, Inc. 2008 - 2010
Skills
Process Improvement, Six Sigma, Continuous Improvement, Quality Assurance, Quality Management, Operational Excellence, Program Management, Business Process..., Cross-functional Team..., Testing, Operations Management, Project Planning, Team Leadership, Project Management, Management, Team Building, Visio, Team Management, Software Documentation, Analysis, Troubleshooting, Risk Management, IT Strategy, Supply Management, Telecommunications, Logistics, Training, Call Centers, Microsoft Office, Customer Service, Customer Satisfaction, Leadership, Customer Experience, Coaching, Employee Training, Vendor Management, Change Management, Customer Retention, Networking, Security, Time Management, Public Speaking, Performance Management, Business Analysis, Problem Solving, Negotiation, Recruiting, Microsoft Excel
Education
University of Phoenix 1998 — 2014
Master of Business Administration (MBA), Master of Business Administration (MBA), 3.37
University of Phoenix 2010 — 2012
Bachelor of Science (B.S.), Computer Systems Networking and Telecommunications
Fusionfarm August 2013 - Present
Yellowbook April 2012 - August 2013
Yellowbook November 2010 - April 2012
YellAdworks March 2010 - January 2011
AEGON October 2007 - March 2010
Advancement Resources March 2007 - August 2007
Vangent, Inc. April 2003 - June 2006
National Computer Systems April 1994 - April 2003
McGladrey and Pullen January 1989 - January 1992
Skills
Online Marketing, PPC, SEO, Google Adwords, Customer Relations, Facebook, Web Marketing, Google Analytics, Lead Generation, Yahoo Search Marketing, Campaign Management, Advertising, Facebook Marketing, Local Search, MSN AdCenter, Mobile Marketing, Organic Search, Social Media Marketing, Search Advertising, Keyword Research, Web Analytics, Landing Page..., Online Advertising, SEM, Customer Service, Digital Marketing, Display Advertising, Online Lead Generation, Conversion Optimization, B2B Marketing, Content Marketing, Interactive Marketing
Education
University of Iowa
BA, Journalism Political Science
The Art Institutes - Online April 2015 - Present
Looking for new position February 2015 - Present
University Of Phoenix Online October 2011 - February 2015
Vangent, Inc. February 2010 - September 2010
Midwest Systems & Services, Inc. August 2008 - February 2010
SOS Staffing January 2004 - April 2008
United States Navy January 1984 - January 2004
Skills
Recruiting, Electronics Tech, Sales Trainer, Call Center, Customer Service, Word, Excel, Customer Relations, Team Leadership, Sales, Management, Call Centers, Marketing, Microsoft Word, Microsoft Excel, Program Management, Employee Relations, Quality Assurance, Training, Performance Management, Coaching, Team Building, Leadership, Process Improvement, Leadership Development, Temporary Placement
Education
University of Phoenix 2011 — 2014
BS Business Management, Management, 3.0 GPA
Millard South High School 1979 — 1983
US Navy Tech Schools
Design Well International, LLC February 2011 - February 2011
Vangent, Inc. 2010 - 2010
Praizion Media 2010 - 2010
Skills
Customer Service, PMP, Customer Relations, Microsoft Office, Public Relations, Coaching, Strategic Planning, Process Improvement, Problem Solving, Excel, Change Management, Operations Management, Team Building, Quality Assurance, Team Management, Documentation, Word, Management Consulting, Budgeting
Education
University of Oregon
Bachelors of Science, Landscape Architecture
Freedom Debt Relief December 2010 - Present
Emanon Direct November 2004 - Present
Vangent, Inc. January 2009 - December 2010
Vangent Inc 2010 - 2010
Desert Schools Federal Credit Union August 2008 - April 2009
The Bryman School September 2006 - February 2007
University of Phoenix August 2005 - May 2006
Bruce Museum November 2002 - November 2004
Skills
Call Center, Team Building, Workforce Management, Training, Coaching
Education
Greenwich High School Greenwich, CT 1996 - 2000 1996 — 2000
Glendale Community College
SunGard Financial Systems August 2010 - Present
Vangent Inc. January 2010 - July 2010
Affirma Solutions June 2003 - June 2005
MetalSoft August 2001 - October 2002
Beijing Bell Telecom July 1995 - November 1999
Skills
C#, C++, ASP.NET, Software Development, Microsoft SQL Server, Oracle SQL Developer, SQL, Web Applications, JavaScript, jQuery, Requirements Analysis, Agile Methodologies
Education
University of Southern California 2000 — 2001
Master's Degree, Computer Science
Beijing Jiaotong University 1991 — 1995
Bachelor's Degree, Computer Engineering
health and wellness industry May 2015 - Present
American Airlines May 2011 - Present
MKTG INC November 2009 - Present
Vangent, Inc. March 2010 - September 2010
JW Marriott StarrPass Spa and Resort February 2008 - June 2009
The University of Arizona 2004 - 2009
Skills
Security, Project Management, Program Management, Team Leadership, XP, Event Planning, Sales
Education
University of Arizona 2004 — 2009
B.S., Engineering Management
Vangent, Inc October 2009 - Present
Vangent, Inc. October 2005 - October 2009
Skills
Process Improvement, Requirements Analysis, SDLC, PMP, CA Service Catalog, Vendor Management, Project Management, Integration
Education
George Mason University 2011 — 2013
Master of Science, Information Systems
George Mason University - School of Management 2009 — 2011
MBA, Management Information Systems, Finance
University at Buffalo 1998 — 2002
Bachelor of Science, Business Administration
Vangent, Inc November 2009 - Present
Bank of America October 2006 - March 2009
Bank of America May 2001 - October 2006
Bank of America May 2000 - May 2001
Bank of America May 1994 - May 2000
Bank of America November 1992 - May 1994
Bank of America July 1991 - November 1992
Education
Aims Community College
Colorado State University
Northern Virginia Community College June 2012 - Present
CGI March 2011 - June 2012
Vangent, Inc. April 2009 - March 2011
RiskMetrics Group January 2001 - April 2009
Education
University of Maryland - Robert H. Smith School of Business
Master of Business, Internal Audit
Bay Area OB October 2010 - December 2010
Vangent Inc September 2009 - September 2009
Adventure Islands March 2007 - August 2007
adventure islands March 2006 - October 2006
Education
Florida Gulf Coast University 2011 — 2012
Lawrence Pediatrics February 2013 - April 2013
Intellisource-CROCS September 2011 - December 2011
Rezolve Group INC October 2010 - August 2011
Vangent Inc October 2009 - September 2010
Juice Stop August 2006 - October 2009
Skills
Customer Service, Organization, Communication Skills, Pay Close Attention to..., Microsoft Word, Microsoft Excel, Outlook, Multi Tasking, Answering Phones, Vital Signs, Medical Terminology, Medical Records, Data Entry, Laboratory Safety, Problem Solving, HIPAA, Patient Safety, Patient Education, Medication..., Specimen Collection, Phlebotomy, Casting, CPT
Education
Pinnacle Career Institute-North Kansas City 2012 — 2013
Medical/Clinical Assistant
Johnson County Community College 2010 — 2011
General Studies
ARINC August 2011 - Present
Maryland National Guard January 2008 - Present
Vangent, Inc. November 2010 - August 2011
US Army July 2002 - January 2008
Skills
Computer Hardware..., Windows 7, Windows Vista, Microsoft Windows 98, Windows 2000, Microsoft Windows..., Protocols TCP/IP, OSPF, BGP, LAN-WAN, Cisco Call Manager, Cisco IOS, Microsoft Office
Education
University of Phoenix 2010 — 2012
Associate of Arts (AA), Information Technology/Networking
Francis Scott Key High School 1998 — 2002
High School Diploma, General Studies
American Traffic Solutions February 2012 - Present
TriWest Healthcare Alliance May 2011 - October 2011
Vangent, Inc. December 2009 - March 2011
U S WEST/Qwest Communications April 1978 - October 2008
Skills
Resolving Customers..., Customer Service, Telecommunications, Customer Support, Troubleshooting, Call Center, Customer Satisfaction, Team Leadership, Customer Experience, Process Improvement, Windows, Team Building, Training
Education
University of Phoenix 1998 — 2001
Telecommunications Certificate, Telecommunications Technology/Technician
Eastern Montana College 1992 — 1993
General Education
Billings Senior High School 1971 — 1975
High School Diploma
Integral Group Engineering Solutions August 2013 - Present
All Eyes on Me Hair Salon July 2009 - August 2013
Neighborhood Housing Services April 2008 - July 2009
Vangent Inc. November 2007 - April 2008
SunTrust Mortgage March 2007 - November 2007
Skills
Salons, Customer Service, Data Entry, 10 Key, Telephone Skills, Microsoft Office, Microsoft Word, Outlook, PowerPoint, Customer Satisfaction, Sales, Microsoft Excel, AutoCAD MEP 2013, Revit MEP 2013, Revit MEP 2014, Revit Architecture 2013, Microsoft Project 2013, Microsoft Database, Microsoft Access
Education
ITT Technical Institute-Indianapolis 2012 — 2014
Bachelor's Degree, Project Management for Administration, 3.4
ITT Technical Institute-Richmond 2011 — 2012
Associate of Science (AS), Computer Drafting and Design
J Sargeant Reynolds Community College 2005 — 2009
Vangent, Inc. January 2010 - January 2012
AT&T January 2004 - January 2010
U.S. Bank January 2002 - January 2004
Stratesell January 2000 - January 2002
Skills
Direct Sales, Account Management, Customer Service, Sales Operations, Customer Satisfaction, Customer Retention, Team Leadership, Marketing, Team Building, Sales Presentations, Call Centers, Leadership, Customer Experience, Solution Selling
Education
University of Phoenix 2008 — 2012
Bachelor's of Science in Buisness
Transamerica July 2011 - Present
Transamerica March 2008 - July 2011
Vangent, Inc. December 2005 - March 2008
Vangent, Inc. April 2005 - December 2005
Vangent, Inc. 2002 - 2005
WorldCom 2000 - 2002
WorldCom 1998 - 2000
MCI Telecommunications Corporation 1995 - 1998
MCI Telecommunications Corporation 1994 - 1995
Education
University of Phoenix 2003 — 2007
Master of Business Administration (MBA)
University of Northern Iowa 1990 — 1994
Bachelor of Arts (B.A.), Accounting
Transamerica 2011 - 2013
Vangent, Inc. 2008 - 2011
Education
University of Iowa
Bachelor of Arts (B.A.), Communication