World Wide TechServices
Industry: IT service management company
DescriptionHeadquarters: Tewksbury, MA Founded: 2000 Subsidiaries: Worldwide TechServices UK Limited, Worldwide Techservices Germany Gmbh
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World Wide TechServices Employees
Chris Owens club April 2013 - Present
World Wide TechServices August 2011 - April 2013
Skills
Customer Service, Sales, Leadership, Microsoft Office, Windows, Technical Support, Customer Satisfaction, Windows 7, Troubleshooting, Computer Hardware, Software Installation
Education
Orangeburg Calhoun Technical College 2009 — 2011
Associate's degree, Information Technology
Christie Clinic February 2013 - Present
Qualxserv August 2008 - February 2013
World Wide TechServices 2008 - 2013
Drury Hotels August 2007 - October 2008
Skills
Technical Support, Help Desk Support, Customer Service, Customer Satisfaction, Hospitality Management, Computer Repair, Computer Diagnostics, Microsoft Excel, Microsoft Word
Education
Joliet Junior College 2004 — 2006
Applied Associates of Science, Hospitality Administration/Management
Eastern Illinois University 1999 — 2003
Bachelor of Science (B.S.), Industrial Technology/Technician
Avaria Networks, Inc. September 2014 - Present
NextGen Federal Systems September 2010 - October 2014
Capital Production Group September 2013 - March 2014
Christian Student Fellowship May 2009 - May 2013
Catalyst Church October 2011 - November 2012
World Wide TechServices October 2011 - August 2012
Skills
Windows Server, Troubleshooting, Computer Maintenance, Computer Repair, Windows 7, Windows XP Pro, Java, HTML, Windows, Microsoft Office, Operating Systems, Audio Engineering, C/C++, Dell Certified, Office 2010, Office 2007, Networking, IT, Soundbooth, Software Installation, Windows Vista, Hardware, Help Desk Support, Laptops, Windows XP, Computer Hardware, Technical Support, Wireless Networking, Microsoft Technologies, C, Cabling, IT Security Operations, Networking Protocol, Microsoft Network, Google Apps, Audio Visual Support, Network Security..., Android, Google Business System..., CompTIA A+ Certification, CompTIA A
Education
New Horizon Learning Center 2014 — 2014
Information Technology
West Virginia University 2008 — 2011
Bachelor of Science (BS), Computer Science
Shepherd University 2005 — 2008
Verizon Wireless May 2015 - Present
Nomad Digital August 2014 - April 2015
FE Moran October 2013 - May 2014
Windstream Communications April 2010 - October 2013
World Wide TechServices December 2008 - April 2010
Pavlov Media October 2006 - June 2008
Skills
Networking, Telecommunications, Troubleshooting, Cisco Technologies, Technical Support, Wireless, Ethernet, Routers, TCP/IP, Software Installation, VoIP
Education
Lakeland Community College Mattoon, IL 2003 — 2005
Associate of Science (A.S.), Telecommunications Technology/Technician
Eureka College 2002 — 2003
Political Science and Government
SAIC February 2015 - Present
Geek Squad August 2014 - Present
YMCA of Greater Richmond July 2012 - December 2014
World Wide TechServices August 2014 - November 2014
Greater Richmond Aquatics Partnership 2012 - August 2014
Skills
Information Technology, CompTIA A+ Certification, CompTIA Network+, CompTIA Security+, Microsoft Certified..., Microsoft Certified IT..., Windows 7, Technical Support, Security, Windows XP, Active Directory, CompTIA A, Help Desk Support, Troubleshooting, Software Installation, Operating Systems, Hardware, Computer Hardware, Network Administration, Servers, Windows Server
Education
University of Maryland University College 2012 — 2016
Cyber Security
DeVry University 2014 — 2016
INFOSEC, Computer and Information Systems Security/Information Assurance
The TJX Companies, Inc. September 2014 - Present
Karl Storz Endoscopy June 2014 - September 2014
NeuStar, Inc. 2013 - 2014
CVS Caremark Corporation 2012 - 2013
World Wide TechServices 2012 - 2013
Verigent 2012 - 2012
Freelance work from Home 2010 - 2012
Skills
Firewalls, Servers, Switches, Routers, CCNA, Hardware, Troubleshooting, Networking, Software Installation, Apache, Antivirus, Information Security, Information Technology, Routing Protocols, Samba
Education
ITT Technical Institute-Norwood 2010 — 2014
Bachelors of Science, Information Systems Security – Computer Network Systems, GPA - 3.7
World Wide TechServices August 2014 - Present
RTM Property Ventures, LLC October 2013 - July 2014
DISYS February 2011 - September 2013
Dell Inc. February 1998 - December 2008
Dell Computer Corporation - Round Rock, Texas June 1995 - March 1998
Dell Computer Corporation - Round Rock, Texas September 1992 - June 1995
Dell Computer Corporation - Round Rock, Texas August 1991 - September 1992
PC's Limited / Dell Computer Corp. - Round Rock, Texas November 1989 - August 1991
PC's Limited/Dell April 1986 - November 1989
Skills
Vendor Management, Managed Services, Account Management, Solution Selling, CRM, Professional Services, Project Management, SaaS, Program Management, Enterprise Software, Business Intelligence, Cloud Computing, Salesforce.com, Customer Service, Management
Education
Dell University
Eastfield College
Associate's degree, Digital Electronics
self employed April 2014 - May 2014
Delta Global Staffing, a Wholly Owned Subsidiary of Delta Air Lines August 2013 - January 2014
Park Nicollet Health Services March 2012 - August 2013
CompuCom October 2010 - March 2012
World Wide Techservices July 2010 - October 2010
Cargill February 2007 - May 2010
CompuCom November 2006 - December 2006
Getronics February 2004 - November 2006
Target Corp April 2003 - February 2004
Radioshack Corp August 1986 - April 2003
Skills
Laptops, Active Directory, XP, Troubleshooting, Microsoft Office, Lite Touch, Imaging, SCCM, Pc Software, PC maintenance, Digital Imaging, Servers, Operating Systems, Hardware, Computer Maintenance, Printers, Technical Support, Software, BMC Remedy, System Deployment, Windows, Windows XP, Security, Windows 7, Software Installation, Networking, HP, A+ Certified, Computer Repair, Workstations, Norton Ghost, Desktop Computers, Computer Hardware, Altiris, Windows Vista, Windows Server
Education
University of Alabama 1978 — 1978
Electronic engineering curriculum
World Wide Technology September 2013 - Present
World Wide Technology December 2009 - August 2013
World Wide TechServices 2008 - 2009
Skills
Analysis, Cisco Technologies, Management, Negotiation, Process Improvement, Purchasing, Vendor Management, Supply Chain, Team Leadership, Inventory Management, Supply Chain Management, Microsoft Office, Microsoft Excel, Program Management, Windows
Education
Saint Louis University 2010 — 2010
Advanced Supply Chain Management Certificate, Supply Chain Management
Missouri State University 2001 — 2004
Bachelor, Communication
CPP, Inc. August 2013 - Present
viagogo November 2011 - August 2013
World Wide TechServices April 2011 - September 2011
MPICT May 2011 - June 2011
Symantec September 2010 - June 2011
SOHO Computer Services 2009 - 2010
Skills
Servers, Microsoft Exchange, System Administration, Help Desk Support, Active Directory, Technical Support, Security, Hardware, Microsoft SQL Server, Network Administration, Windows, System Deployment, Troubleshooting, TCP/IP, Networking, Windows Server, SAN
Education
Ohlone College 2010 — 2012
AS, Cisco Networking
World Wide TechServices January 2008 - Present
MMC Group LP 2012 - 2012
MMC Group LP 2012 - 2012
System services Inc January 2007 - January 2008
SSI January 2007 - January 2008
Sunshine Learning Center October 1999 - December 2006
Sunshine Learning Center October 1999 - December 2006
EmCare April 1998 - October 1999
EmCare April 1998 - October 1999
Skills
Human Resources, Networking, Training, Sourcing, Performance Management, Information Technology, Management, Team Leadership, Recruiting, Customer Service, Screening, Negotiation, Onboarding, Process Improvement, Talent Acquisition, Organizational..., Leadership, Interviews, Employee Benefits, CRM, Employee Relations, Microsoft Office, Time Management, Sales, Technical Recruiting, Temporary Placement, Job Search, Consulting, Change Management, Project Management, Account Management, Payroll, College Recruiting, New Hire Orientations, Team Building, Applicant Tracking..., Internet Recruiting, Vendor Management, Coaching, Leadership Development, Business Development, System Administration, Staff Augmentation, Talent Management, Benefits Negotiation, Access, Cold Calling, Hiring, Staffing Services, Program Management
Education
Cooper Institute 2007 — 2007
Certification, anatomy
Collin County Community College 2000 — 2001
Santa Barbara High 1987 — 1989
AARGH! Computer Consulting January 2006 - Present
World Wide TechServices February 2013 - Present
Nielsen April 2013 - October 2014
Quinnipiac University October 2011 - January 2013
Hamden Hall CDS January 2005 - July 2009
Management Service Associates January 1998 - January 2005
Delta Trends, inc January 2000 - January 2001
Skills
Troubleshooting, Microsoft Office, Operating Systems, Writing, HTML, Windows, Access, Customer Service, Mac OS X, XP, Customer Relations, Problem Solving, Mac, Computer Hardware, Database Administration, Web Design, Team Building, Inventory Management, Security, OS X, Databases, Fundraising, Technical Writing, Technical Support, Analysis, Sales, Account Management, Training, Social Media, Consulting, Social Networking, Outlook, Leadership, Management, Market Research, Editing, Research, Process Improvement, PowerPoint, Public Speaking, Microsoft Excel
Education
Southern Connecticut State University 1997 — 2000
B.S, Business Communications
Emerson College 1986 — 1989
Communication and Media Studies
World Wide TechServices September 2011 - Present
Education
Florida Agricultural and Mechanical University
CompuCom March 2014 - Present
Pizza Hut December 2010 - February 2015
World Wide TechServices April 2013 - March 2014
Chicago Computers of Naperville June 2012 - December 2012
Skills
Computer Hardware, Computer Network..., Team Leadership, Cisco Technologies, CompTIA A+ Certified, CompTIA Network+..., Windows 7, Windows XP, CompTIA A+, Lenovo Certified, Cisco Certified..., Lexmark Certified, Dell Computers, Dell Certified
Education
College of DuPage 2010 — 2012
Associate of Applied Science, Computer Inter-Networking Technologies
Harper College
Certification, Sound Recording Engineering
World Wide TechServices February 2015 - Present
The Peak Organization May 2013 - Present
DWM Computer repair August 1990 - Present
MMD Computer Center, Inc 2012 - 2012
Skills
Computer Repair, Remote Desktop, Microsoft Office, Customer Service, Troubleshooting, Hardware Support, Desktop Computers, CompTIA A+ Certification, Windows 7 Migration, Windows XP Pro, Windows Vista, Computer Hardware, Hardware Diagnostics, Desktop Deployment, Wireless Networking, Networking, Hardware Installation, Software Installation, Computer Proficiency, Motherboards, Hard Drives, Video Cards, Memory, Computer Hardware..., IP Cameras, Windows Remote Desktop, Virus Removal, Computer Building, Smart Cards, Operational Systems, Printer Drivers, Printers, Windows XP, CompTIA A+, Windows 7, Windows
Education
Gadsden State Community College
computer science
Salem International University
computer science
Sullivan College of Technology and Design
computer science, MSCE
wahconah regional high shool
wahconah regional high shool
World Wide TechServices June 2015 - Present
Interactive Data April 2014 - June 2015
Axis Communications August 2013 - April 2014
Hannaford Bros. Co. October 2003 - August 2013
Hannaford Bros. Co. June 2002 - 2003
Skills
Customer Service, Financial Analysis, Access, Analysis, Forecasting, Management, Microsoft Excel, PowerPoint, Accounting, Finance, Retail, Statistics, Invoicing, Time Management
Education
UMass Lowell
Business, Finance, Economics
Greater Lowell Technical School
Central Pierce Fire And Rescue August 2013 - Present
brightroom, Inc. 2010 - Present
North Hawaii Community Hospital October 2012 - April 2013
World Wide TechServices January 2011 - November 2012
Phoenix Health Systems March 2011 - September 2012
Storage Kings March 2007 - April 2010
University of the Nations September 2003 - February 2004
Juntak Corporation June 1999 - July 2001
Skills
Property Management, Budgets, Vendor Management, SharePoint, Software Documentation, Systems Analysis, Healthcare Information..., Hospital Information..., Field Technicians, Information Technology, Information Management, Project Management, IT Service Management, Technology Integration, Business Analysis, System Administration, Operations Management, IT Strategy, IT Operations Management, Software Implementation..., Customer Service, ITIL v3 Foundations..., Information Systems..., Apple Certified, DELL Certified, Health Information..., HIT PRO Certified, Implementation..., Computer Network, Computer Security, Information Security..., Website Development, Graphic Design, Marketing Strategy, Networking, Windows XP
Education
Washington State University - College of Business and Economics 2004 — 2005
Operation Management, Business
Radford University - College of Business and Economics 1998 — 2002
Management Information System, Information System
Partners In IT July 2014 - Present
Smartsource April 2010 - Present
World Wide TechServices January 2012 - May 2014
Native Staffing January 2010 - January 2012
Insight August 2011 - October 2011
Skills
Operating Systems, iLife, Computer Hardware, Training, Contract Negotiation, Management, Software Installation, Technical Support, Technical Documentation, Printers, Computer Repair, Networking, Microsoft Office, Skills •..., Customer Service, Windows 7, VMware, XP, Help Desk Support, Windows Server, Laptops, Troubleshooting, Information Technology, Hardware, Windows, Servers, Software Documentation, A+ Certified, Routers, Network Administration, Project Management, TCP/IP, Windows XP
Education
ITT Technical Institute-Indianapolis 2014 — 2016
Associate's Degree, Web Page, Digital/Multimedia and Information Resources Design
Oral Roberts University 1987 — 1989
none, Studio Arts, some college credits
Orange-Ulster BOCES
Certificate, CompTIA A+ PC Repair program
World Wide TechServices October 2013 - Present
TEKsystems 2013 - Present
Collabera October 2012 - May 2013
City National Bank March 2008 - September 2012
Skills
Cisco Networking, Information Technology, Microsoft Office, Finance, Team Management, Technical Support, Customer Service, Networking, Training
Education
DeVry University 2011 — 2012
Associates of Network Administration, Network and System Administration/Administrator
Cameron University 2003 — 2007
Bachelor of Science, Sociology and Criminal Justice
Questar III BOCES December 2014 - Present
World Wide TechServices October 2013 - June 2015
Albany Damien Center 2011 - 2013
Stream Global Services 2010 - 2011
Skills
Security, Windows, Linux, Network Security, Computer Security, HTML, Java, Virtualization, Hardware Diagnostics, Hardware Support, Help Desk Support, Python, Teamwork, Computer Hardware, Unix, Operating Systems, Customer Support, Windows 7, Technical Support, Networking, Troubleshooting, Windows XP
Education
State University of New York at Albany 2011 — 2014
Bachelor's Degree, Computer and Information Sciences, General
EOC 2012 — 2013
Certification, Microsoft Word, Excel and Access
New Horizons 2009 — 2009
Certifications, Comptia A+, Network +, XP Troubleshooting, Security +
Hudson Valley Community College 1997 — 2000
Associate's Degree, Business/Commerce, General
World Wrestling Entertainment February 2012 - Present
World Wide TechServices October 2010 - March 2012
Independent Contractor August 1998 - February 2012
Dragon Gate USA January 2010 - November 2011
Zimmer 2010 - 2011
Zimmer 2010 - 2011
Office Depot August 2002 - May 2009
OfficeMax May 2001 - August 2002
Skills
Technical Support, Windows 7, Customer Service, Networking, Microsoft Office, Television, Sales, Team Management, Troubleshooting, Live Events, Time Management, Social Networking, Network Administration, Management, Training, Access, Team Leadership, Windows, Team Building, Leadership, Active Directory, Microsoft Exchange, SharePoint, Social Media, Computer Hardware, System Administration, Event Management
Education
Indiana University Bloomington
Business, Telecommunications
TSYS January 2015 - Present
Children's Healthcare of Atlanta May 2014 - December 2014
Leapfrog Services September 2013 - May 2014
World Wide TechServices May 2013 - September 2013
University of West Georgia May 2012 - January 2013
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Time Management, Public Speaking, Research, Teamwork, Social Media, Event Planning, Leadership, Facebook, Outlook, Photoshop, Data Entry, Access, Accounting, Marketing, Critical Thinking, Microsoft SQL Server, MS Project, Java, C#, Troubleshooting, Servers, Computer Hardware, Networking, Software Installation, Analysis, System Administration, HTML, Visio, Windows Server, Databases, SQL, Data Analysis, Project Management, Network Administration, Business Analysis, VMware, Group Policy, Programming, Web Design, Administration, Disaster Recovery, Software Documentation, TCP/IP
Education
Georgia State University 2012 — 2014
Bachelor of Business Administration (B.B.A.), Computer information Systems
State University of West Georgia 2009 — 2012
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
Wellington Management June 2015 - Present
Wellington Management February 2013 - June 2015
Progress Software June 2011 - February 2013
Bedford High School August 2011 - November 2012
World Wide TechServices June 2012 - August 2012
World Wide TechServices June 2010 - June 2011
Skills
Excel, Word, PowerPoint, Customer Service
Education
Bentley University
Bachelor of Science (B.S.), Accounting
Bedford High School 2004 — 2008
World Wide TechServices November 2014 - Present
State Fair Community College January 2012 - Present
I Know a Guy January 2011 - Present
Citizen Publishing August 2005 - October 2010
Skills
Access 2010, PowerPoint, Access, Microsoft Office, Teaching, Microsoft Excel, Sales, Computer Repair, Software Documentation
Education
Bemidji State University 2008 — 2011
Bachelor of Arts (B.A.), Business Administration and Management, General
BAE Systems March 2014 - Present
World Wide TechServices October 2013 - March 2014
Smokingpipes.com June 2013 - September 2013
Fun Warehouse December 2010 - June 2013
Sea and Sand Realty April 2010 - June 2013
Skills
Wireless LANs, Active Directory, DNS management, DHCP, MySQL, MCSE 2003, Microsoft Office, HTML, Visual Basic, Visual Studio, DOS, Linux, Windows Server, Windows Platforms, Desktop Administration, Desktop Deployment, Technical Analysis, Network Administration, Network Security, Information Systems, WLAN, Windows, Troubleshooting, Technical Support, Computer Hardware, Hardware, Wireless Networking, Servers, Windows XP, Networking
Education
Horry-Georgetown Technical College 2010 — 2012
Associate of Science (AS), Computer Systems Networking and Telecommunications
World Wide TechServices April 2013 - Present
OfficeMax December 2012 - April 2013
Marketing August 2012 - November 2012
Help Desktop Support January 2009 - August 2010
Best Buy GeekSquad March 2007 - November 2008
Deputy Counter Intelligence September 2006 - March 2008
BestBuy June 2004 - September 2006
PCTECH USA November 2003 - June 2004
Skills
Computer Hardware, Windows, Troubleshooting, Hardware, Storage, Cloud Computing, Operating Systems, Laptops, Integration, Software Installation, Microsoft Exchange, Windows 7, XP, Technical Support, Network Administration, Computer Repair, Wireless Networking, Customer Satisfaction, Windows Vista, Training, Networking, TCP/IP, A+ Certified, Dell Computers, Antivirus, System Administration, Printers, Help Desk Support, Computer Maintenance, Remote Desktop, HP, Hardware Support, CompTIA A+ Certification, System Deployment, DNS, BMC Remedy, Blackberry, Workstations, Windows XP, Routers, Blackberry Enterprise..., DHCP, Windows XP Pro
Education
NSU 1981 — 1984
AS, Computers
Norfolk State University 1981 — 1983
Associate of Science (AS), Nursing/Computers
CompTia
Cetification, A+ Certified
SIU Edwardsville
World Wide TechServices June 2013 - Present
Tata Consultancy Services/DOW Chemical January 2010 - May 2013
Technisource September 2007 - December 2009
Ajilon/Citibank May 2007 - September 2007
Washington Mutual Corp/OCE August 2006 - May 2007
Convergys August 2004 - August 2006
Wachovia Bank July 2001 - August 2004
Skills
Troubleshooting, Customer Service, PeopleSoft, TCP/IP, Active Directory, SAP
Education
Florida Technical College 2003
2004 Network Administration
North Carolina State University
Computer Science Major
Strayer University
BS, Computer Information Systems
South Bay Technology Gurus January 2010 - Present
IT consultant Self Employed June 1998 - Present
World Wide TechServices September 2008 - June 2012
Northrop Grumman January 2008 - June 2008
Luxury Link September 2007 - January 2008
TIMEC Company, Inc. December 2006 - March 2007
Pinnacle Technical Resources May 2006 - October 2006
ING Financial services January 2006 - April 2006
Santa Catalina Island Company April 2005 - October 2005
PC Mall February 2004 - December 2004
Skills
Hardware Installation, Computer Hardware, Hardware Support, Network Hardware, Servers, Windows XP Pro, Windows 7, Microsoft Systems..., windows 8, Remote User Support, Handheld Devices, Wireless Networking, Active Directory, Microsoft Exchange, Technical Support, Network Administration, Windows Server, Windows XP, Networking, Software Installation, Hardware, Troubleshooting, VPN, Help Desk Support
Education
University of Phoenix 2004 — 2005
Assurant Solutions July 2013 - Present
World Wide TechServices September 2012 - Present
Regg Gossert LLC. June 2009 - Present
Wastequip January 2008 - April 2009
MI Windows and Doors August 2004 - July 2007
Hess Armaclad Inc. June 1995 - July 2004
Hess Armaclad Inc. November 1983 - July 2004
Hess Armaclad Inc. November 1983 - July 2004
Skills
ERP, Business Process, Business Analysis, Project Management, Business Intelligence, Technical Support, Integration, Account Management, Process Improvement
Education
Penn State University 2002 — 2004
AS, Information Science and Technology, 3.8
World Wide TechServices May 2014 - Present
Petroleum Coordinators Inc November 2008 - February 2009
Pizza hut December 2007 - November 2008
Lafayette Parish School System December 2007 - November 2008
Papa Johns September 2005 - December 2007
N/A December 2003 - November 2005
EcoQuest International August 2004 - August 2005
Directv (Comm-craft) May 2004 - July 2004
Halliburton December 2000 - December 2003
E-Z Bis December 1998 - August 1999
Skills
Visual Basic, Microsoft Excel, Program Management, Engineering, COBOL, Programming, SQL, Testing, Sales, Management, TCP/IP, Windows, DB2, SAP, C, Databases, Troubleshooting, Visio, Integration, Software Documentation, Operating Systems, Software Installation, Networking
Education
University of Southern California 1979 — 1982
MSCS, computer science
Louisiana Tech University 1972 — 1976
BSEE, electrical engineering
Franklin Sr. High
Wink, Inc. June 2014 - August 2015
World Wide TechServices December 2013 - May 2014
Tops Bakery Bar & Grill November 2011 - May 2014
M & M Appliance Repair January 2006 - October 2011
Marcella & Son Appliance January 2004 - January 2006
Skills
Customer Service, Customer Support, Cisco Technologies, Technical Support, Administrative Work, Dell Computers, Computer Hardware, Microsoft Word, Computer Repair, Networking, Management, Marketing, Microsoft Office
Education
Schenectady County Community College 2011 — 2013
Certificate, Computer Repair and Networking
Phoenix Capital Advisors, LLC. March 2014 - June 2015
Wireless Zone November 2014 - January 2015
World Wide TechServices August 2008 - February 2012
CSC 2008 - 2008
State Street 2007 - 2008
Skills
Desktop Support, Outlook, Knowledge Base, SMS, Virus Extraction, MMC, Microsoft Office, Windows 7, Android, Blackberry, Application Security, Citrix, VMS, BMC Remedy, Enterprise Content..., Internet Explorer
Education
Clark University 2007 — 2007
Institute of Computer Science, Information Technology
ASM Research July 2014 - Present
Field Solutions June 2008 - Present
World Wide TechServices February 2013 - March 2014
GST Telecom September 1996 - January 2001
First Consumer National Bank April 1994 - September 1996
Skills
Software Installation, Laptops, Troubleshooting, Cat 5 Cabling, Network Administration, Network installation, TCP/IP, End User Support, Hardware Diagnostics, Hardware Installation, Point-of-purchase..., Kiosk, Technical Support, BMC Remedy, Help Desk Support, Routers, Printers, Switches, Active Directory, Windows Server, Wireless Networking, Hardware, LAN-WAN, Computer Repair, DHCP, Servers, Cabling, Windows 7, HP
Education
Concorde Career College-Portland 2010 — 2012
Certificate, Surgical Technology/Technologist, 3.55
Portland State University 1999 — 2005
Bachelor of Applied Science (B.A.Sc.), Computer and Information Sciences and Support Services, 3.13
Portland Community College 1998 — 2002
Certificates, E-Commerce, both Web Design & Administration, 3.83
Portland Community College 1994 — 1998
Associate of Science (A.S.), Computer and Information Sciences and Support Services
Portland Community College 1994 — 1996
Associate of Applied Science (A.A.S.), Business Administration, Management and Operations
Everett High School 1969 — 1972
diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
World Wide TechServices September 2014 - Present
Marshall Resources Inc. January 2013 - Present
Independent Consultant Information Technology Services August 2006 - 2014
Insight Global March 2012 - August 2012
Ben Hanes Consulting June 2008 - October 2009
HP Enterprise Services February 2003 - August 2006
Bank of America February 1986 - February 2006
KIERULFF ELECTRONICS January 1983 - January 1986
CPT CORPORATION / GENERAL BUSINESS SYSTEMS January 1973 - January 1983
Skills
Visio, Cisco Technologies, Systems Engineering, Nortel, Data Center, Network Engineering, Information Technology, Field Technicians, Visionael, Desktop Computers, Website Development, Switches, Servers, OSPF, Routing, BGP, EIGRP, Routers, Disaster Recovery, Vendor Management, Network Design, Security, Software Documentation, Network Administration, Network Architecture, Networking, Cisco IOS, System Deployment, TCP/IP, Hardware, System Administration, SAN, HP, Testing, ATM networks, IT Operations, Enterprise Software, Firewalls, WAN, DNS, Network Security, LAN-WAN, Virtualization, ITIL, Frame Relay, Infrastructure, DHCP, Troubleshooting, ATM Networks
Education
Educate Dell 2014 — 2014
Certified Field Service Technician for Dell Desktop, Laptop and Printers, Field Service
Global Knowledge 1989 — 2009
CISCO - CCNA, ICND1, ICND2, Nortel Magellan - Operations, ATM, Frame Relay
Diablo Valley College 1995 — 2003
Tandem NonStop Systems 1987 — 1996
Tandem Systems configuration, Operations and maintenance, Pathway, and Communications systems
World Wide TechServices August 2012 - Present
The Laboure Society June 2012 - Present
Skills
Outlook, System Administration, Microsoft Office, Customer Service, Windows 7, Microsoft Excel, Windows, Microsoft Word, PowerPoint, Software Documentation, Public Speaking, Active Directory
Education
Misionaries Servants of the Word 2010 — 2013
Becker College 2006 — 2009
The Laboure Society
GE Healthcare IT July 2015 - Present
Insight Global April 2015 - May 2015
Randstandt February 2015 - April 2015
TEKsystems June 2014 - December 2014
Pomeroy October 2013 - February 2014
World Wide TechServices May 2012 - January 2014
Metters October 2011 - November 2011
Wells Fargo Advisors July 2011 - August 2011
Apex July 2011 - August 2011
Smart Source Inc October 2010 - October 2010
Skills
Troubleshooting, Technical Support, Windows 7, Operating Systems, Laptops, System Deployment, Testing, Electronics, Manufacturing, Test Equipment, Switches, SMT, Soldering, HP, Field Service, Windows 7 imaging, Networking, Windows XP, Computer Hardware
Education
Normandy High School 1983 — 1987
Electricity, Electronics, Computer Studies
Cuyahoga Community College
Electrical, Electronic Engineering, Computer Studies, Automotive Technology
New Horizons Computer Learning Center
Computer Certifications
World Wide TechServices November 2014 - March 2015
Skills
Skilled Multi-tasker, Troubleshooting, Microsoft Word, Management, Sales, Leadership, Software, Hardware
Education
Porter and Chester Institute 2013 — 2014
Comupter Networking and Hardware
Brien Mcmahon Highschool 2004 — 2008
High School, Graduated
Accomplishing Success 2011 - Present
Educational Enterprises July 2012 - June 2015
Immanuel Lutheran Church October 2011 - February 2013
World Wide TechServices October 2011 - November 2011
St. Matthew Lutheran Church January 2003 - June 2011
Valley Home Schoolers Inc 2009 - 2011
Divine Savior Lutheran Church 1999 - 2002
Skills
Video Production, Video Editing, Commercials, Audio Editing, Audio Post Production, Strategic Consulting, Windows Server 2003, Windows Server 2008, Windows 7, Windows XP Professional, Apple, Mac OS X, Administration, Public Speaking, Community Outreach, Non-profits, Video, Videography, Facilities Management, Insightful, Strategic Insight, Desktop Support, Computer Repair, Computer Maintenance, Website Development, Website Building, Team Leadership, Organizational..., Strategic Leadership, System Administration, Nonprofits, Technical Support, Evangelism, Theology, Biblical Studies, Church Events, Pastoral Care, Religion, Windows Server, Business Insights, Windows XP, OS X, Volunteer Management, Teaching, Individual Counselling, Fundraising, Leadership Development, Leadership
Education
Martin Luther College 1994 — 1995
BS, Theology
Wisconsin Lutheran College 1989 — 1995
BS, Theology
Martin Luther College 1989 — 1994
BS, Theology
Dell September 2014 - Present
Apex Systems November 2012 - Present
PlumChoice August 2012 - December 2012
World Wide TechServices August 2005 - August 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, Public Speaking, Budgets, Editing, Strategic Planning, Laptops, Hardware, Networking, Technical Support, Troubleshooting, Windows 7
Education
American InterContinental University 2006 — 2007
Associate of Arts (AA), Computer and Information Systems Security/Information Assurance
DeVry Education Group March 2014 - Present
fedex express us February 2014 - Present
World Wide TechServices February 2013 - Present
EDYCOMPUTERS April 2007 - Present
EDYCOMPUTERS September 2010 - September 2012
Edycomputers/ new york. www.edycomputers.com 2010 - July 2012
Skills
Tutoring, Logistics, Operations Management, Customer Service, Team Leadership, Process Improvement, Leadership, Project Management, Microsoft Office, Troubleshooting, Team Building, Transportation, Access, Data Analysis, Training, Software Documentation, Coaching, Management, Visio, Business Analysis, Supply Chain Management, Quality Assurance, Security, Analysis, Vendor Management, Unix, System Administration, Active Directory, Computer Hardware, Windows, Six Sigma, Customer Satisfaction, Program Management, Team Management, Project Planning, Networking
Education
DeVry University 2010 — 2013
Bachelor's degree, Network and Communication Management, A
Micropower Career Institute OF NEW YORK 2009 — 2011
A+ WITH COMPTIA, NETWORK+ WITH COMPUTIA,, NETWOR ENGINEERING WITH UNIX
NextGen Federal Systems September 2010 - Present
World Wide TechServices October 2011 - August 2012
Skills
Computer Repair, Computer Program, Office Operations, Office 2010, Java, C++ Language, Computer Maintenance, HTML, dell certified, Windows Server 2008, MySQL
Education
West Virginia University 2008 — 2011
BS/BA, Computer Science
Shepherd University 2005 — 2008
BS, Computer Science
World Wide TechServices April 2012 - Present
Gadget Geeks February 2009 - March 2012
Tech For less October 2011 - December 2011
ARS Services, LLC June 2007 - December 2008
TAC Worldwide February 2007 - June 2007
Time Warner Cable January 2006 - December 2006
ManpowerGroup June 2000 - September 2005
Snelling Staffing Services August 1999 - March 2000
IKON Document Services January 1999 - June 1999
Game Lair April 1998 - November 1998
Skills
Technical Support, Troubleshooting, Networking, Operating Systems, Windows Vista, Call Center, Computer Hardware, Help Desk Support, Printers, Cabling, Customer Support, Windows Server, Software Installation, Call Centers, Hardware, Laptops, Testing, Windows XP
Education
Platt College 2004 — 2005
AAA, Graphic Arts
Platt College 2002 — 2004
AAS, Information Technology
Coleman College 1995 — 1995
AAS, Computer Information Science
US Navy School 1993 — 1993
N/A, Propeller and Alarm and Indicator systems
US Navy School 1993 — 1993
N/A, Maintenance and Resource Management System
US Navy School 1990 — 1990
N/A, Interior Communications Electrician
The Computer Shop January 2012 - Present
BD Computer Consulting January 1998 - Present
Carbonite May 2013 - July 2013
World Wide TechServices June 2007 - May 2013
Skills
IP Networking, Network Security, Computer Repair, Microsoft Word, Microsoft Office, Computer Security, XP/Vista/7, Technical Support, TCP/IP, Windows, VMware, Dell Computers, Virtualization, Firewalls, DHCP, Storage, Software Documentation, Cisco Technologies, Vendor Management, Troubleshooting, Active Directory, Service Delivery, Laptops, Customer Satisfaction, Group Policy, Outlook, Windows Server, Printers, ITIL, Data Center, Linux, Routers, DNS, Computer Hardware, A+ Certified, IT Service Management, Software Installation, Disaster Recovery, Process Improvement, Microsoft Exchange, Asterisk, Networking, OS X, Inventory Management, Windows 7, Customer Service, IP, Network Administration, Hardware, Web Design
Education
University of Maine 2002 — 2004
Associate's degree, Computer Science
cony 1993 — 1997
World Wide TechServices April 2014 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Strategic Planning, Negotiation
Education
University of Massachusetts Lowell
Criminal Justice
Collaborative Technology Partners May 2014 - Present
World Wide TechServices October 2013 - January 2014
Harvard School of Public Health June 2013 - November 2013
Skills
PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Office, Teamwork, Photoshop, Windows, Research, HTML, Adobe Creative Suite, TCP/IP protocols, Cisco IOS, Dreamweaver, Visual Basic, Visio, Spanish, English, Windows 7, Technical Support, Active Directory
Education
University of Massachusetts Boston 2014 — 2018
Bachelor's degree, System, Networking, and LAN/WAN Management/Manager
Roxbury Community College 2012 — 2014
Associate of Science (A.S.), Network and System Administration/Administrator
Pixelsoft Games, LLC January 2013 - Present
World Wide TechServices June 2012 - May 2015
Unisys October 2010 - May 2012
Self-Employed January 2002 - October 2010
Getronics August 2006 - April 2008
IBM May 2006 - August 2006
Equus Computer Systems January 2006 - May 2006
Skills
Computer Hardware, Dell Desktops, Desktop Support, Remote Support, Software Installation, VirtualBox, Windows 7, Windows XP Professional, Microsoft Windows 98, DOS, Linux, Unix, SAP, Active Directory, Microsoft Office, Microsoft Office 2003, Excel, PowerPoint, Visio, Visual Studio, C#, Visual C#, XNA, Java, JavaScript, Wireless Networking, Visual Basic, VB.NET, HTML/XML, HTML + CSS, SQL, Database Design, Database Administration, Outlook, Access, Word, Dell Computers, Remote Desktop, Laptops, Servers, Technical Support, XP, Help Desk Support, Microsoft Exchange, Networking, Windows Server, Operating Systems
Education
DeVry University
Bachelor’s Degree, Computer Science, 3.86
College America 2002 — 2004
Associate's Degree, Computer Information Systems, 3.86
Jeunesse Global May 2015 - Present
SunTrust September 2014 - Present
Convergys - Development Solutions July 2013 - Present
Empower Software Solutions February 2014 - March 2014
PC Connection, Inc. February 2014 - February 2014
Smart Source February 2014 - February 2014
Apex Systems September 2013 - December 2013
Prince Telecom February 2013 - May 2013
F2OnSite January 2013 - March 2013
World Wide TechServices 2013 - 2013
Skills
Cyber Security IT..., Technical Support, Hardware, Wireless Networking, Software Installation, Troubleshooting, Computer Repair, Cables, Computer Security, Security, Software Migration, LAN Administrator, Windows Vista, Windows 7 [32/64bit], PC Repair, Information..., Information Technology, Cisco Routers, Keynote, MAC OS X Tiger, DCSE (Dell Certified..., IT Consultant, Cell Phone..., Alienware (DELL..., Cable Installation, MS Word, Custom Computers Build..., Windows XP, Android OS, HP Certified Repair..., Android, PC Manufacturing, Home Security..., Mac OS X Mountain Lion, Home Security System..., External/Internal..., electronics repair..., Printer repair..., Laptop Repair Specialist, Cable Television..., Car Audio Installation, Linksys Routers, Netgear Routers, Motorola SURFboard..., Belkin Routers, Microsoft Office, Windows 7
Education
University of Phoenix 2010 — 2012
Associate of Arts (A.A.), Information Technology/Networking
New Horizons Computer Learning Center 2014 — 2014
A+,Network+,Security+, MTA certfications, Cyber Security IT Professional, currently attending
Albany Technical College 1997 — 1998
High School, GED
POSRG April 2013 - Present
World Wide TechServices December 2012 - Present
POSRG April 2012 - Present
PCS Superstore July 2011 - November 2012
The Phone Center April 2010 - July 2011
Flextronics July 2009 - March 2010
Kingsborough Community College September 2008 - June 2009
T-mobile USA August 2007 - September 2008
Skills
Troubleshooting, Computer Hardware, Technical Support, Customer Service, Servers, Data Entry, Sales, Microsoft Office, Access, Databases, Human Resources, IP, Microsoft Excel, Retail, SQL, Linux System..., Java, Bash, MS-DOS, Network Administration, Android, iOS, Blackberry, Blackberry Enterprise..., Blackberry OS, Windows Server, Windows, Operating Systems, Laptops, Help Desk Support, Network Security, Hardware, Software Installation, Linux, System Administration, Windows 7, Windows XP, HTML, Remote Desktop, A Certified, Wireless Networking, Information Technology, OS X, Computer Repair, Training, Hardware Installation, System Deployment, VMware, Mobile Devices, Antivirus
Education
The Cooper Union for the Advancement of Science and Art 2010 — 2012
James Madison High School 2002 — 2005
High School Equivalency Diploma
Kingsborough Community College
Associates
CSW Contractors, Inc. June 2014 - Present
Arizona State University August 2012 - June 2014
World Wide TechServices August 2013 - December 2013
Safeway April 2007 - April 2012
Skills
Microsoft SQL Server, Windows Server, Windows 7, Windows XP, Windows Media Server, Active Directory, HTML, CSS, JavaScript, Network Administration, Customer Service, Computer Repair, Adobe Creative Suite, VMware, Dell Computers, Airwatch, Virus Removal, Troubleshooting, Windows 8, Plex, Networ, Cisco Technologies, WSUS
Education
Arizona State University 2012 — 2015
Bachelor's Degree, Graphic Information Technology
Yavapai College 2010 — 2012
Associate's Degree, Associates of Art in Technology
Northpoint Expeditionary Learning Academy 2007 — 2010
High School
Upper Michigan Law January 2013 - Present
World Wide TechServices December 2004 - December 2012
Lakeside Machine Inc May 1995 - November 2003
Skills
Computer Hardware, Windows, Access, Windows 7, Windows XP, Software Installation, Technical Support, Outlook, System Administration, Operating Systems, Hardware, Computer Repair, Printers, Help Desk Support, Laptops, PowerPoint, Active Directory, Windows Server, Management, Troubleshooting, Microsoft Office
Education
Northern Michigan University 1989 — 1991
Accounting, Finance
Bay de Noc Community College 1987 — 1989
Accounting, Finance
Escanaba High School
WorldWide Tech Services May 2012 - Present
World Wide TechServices May 2011 - Present
BancTec January 1999 - April 2009
Skills
Program Management, Process Improvement, ITIL, Vendor Management, IT Service Management, PMP, Business Process..., Business Analysis, Call Centers, Change Management, Outsourcing, Project Management, Service Delivery, PMO, Project Delivery, SAP, Project Portfolio..., Project Planning, Team Management, Resource Management, Operations Management, Team Leadership, Software Documentation, Management, Visio
Education
Collin County Community College 2005 — 2006
Project Management
Freelance IT for Edge IT Services January 2012 - Present
Barrister Global Services Network February 2010 - Present
World Wide TechServices June 2013 - July 2014
Charles Schwab March 2008 - March 2009
Pomeroy IT Solutions 2009 - 2009
PlumChoice Online PC Services February 2007 - February 2008
USFS 2007 - 2008
Accounting & Bookkeeping Connection 2002 - 2003
Skills
Desktop Support, Laptops, Software Installation, Computer Hardware, Printers
Education
Collins College 2011 — 2012
Staff Mark 2001 — 2002
Network + Security + MCSE
Department of Veterans Affairs June 2013 - Present
Technerd August 2011 - Present
World Wide TechServices October 2011 - May 2013
Accuspec Electronics July 2012 - December 2012
Presque Isle Downs and Casino October 2009 - August 2011
Stairwaysbh October 2008 - October 2009
United Refining Company May 2004 - October 2008
United States Air Force March 1999 - May 2004
Skills
Leadership, Finance, Customer Service, Customer Support, Team-oriented, Computer Security, Cloud Computing, Networking, Research, Process Improvement, Microsoft Word, Security, Budgets, Accounting, Security+, Asset, Customer Satisfaction, Computer Hardware, Information Systems, Troubleshooting, DHCP, System Administration, Management, Outlook, Team Leadership, Time Management, Operating Systems
Education
Mercyhurst College 2013 — 2014
Bachelor of Applied Science (B.A.Sc.), Computer and Information Sciences and Support Services
Tri-State Business Institute 2011 — 2012
Associate's degree, Computer Science
Community College of the Air Force 1999 — 2001
Associate's degree, Accounting and Finance
North East High School
World Wide TechServices April 2015 - Present
UPS July 2004 - August 2013
Best Western Hotel May 2008 - May 2011
Skills
Windows, Troubleshooting, Microsoft Office, Computer Hardware, Firewalls, Teamwork, Windows 7, Network Security, System Administration, Time Management, Customer Service, Windows XP, Customer Satisfaction, Windows Server, Software Documentation, PowerPoint, Microsoft Excel, Sales, Logistics, Problem Solving, Operations Management, HTML, Microsoft Word, Excel, Warehousing, Customer Relations, Supervisory Skills, Word, SQL, Windows Server 2008, Cisco, Employee Relations, IT Security Operations, A+ Certified, Dell certified...
Education
ITT Wilmington,Massachusetts 2012 — 2014
Associates, Security Information Systems, 3.54
ITT Technical Institute-Wilmington 2010 — 2014
Bachelors, Information Technology, 3.54
ITT Technical Institute-Wilmington 2010 — 2012
Associates Degree Graduation April 5th, Information Technology, 3.57
Avnet Technology Solutions April 2015 - June 2015
richarddesanti7@gmail.com November 2013 - November 2013
richarddesanti7@gmail.com September 2013 - November 2013
World Wide TechServices September 2013 - November 2013
richarddesanti7@gmail.com October 2012 - November 2013
Skills
Laptops, Software Installation, Computer Hardware, Lexmark Printers, HP Server Hardware, HP Blade, Microsoft Office, Image Manipulation, Wireless Networking, Help Desk Support, Desktop Computers, TCP/IP, Laser Printers, Raritan VKVM switches, Dell Computers, CompTIA A+
Education
Seminole Community College 1986 — 1987
Industrial Electronics Technology/Technician
Seminole State College of Florida
Computer and Information Sciences and Support Services
World Wide TechServices October 2012 - Present
Cobham May 2011 - July 2012
Skills
Microsoft Excel, Account Management, Dashboard, Outlook, Customer Service, Data Management, Data Entry
Education
Hesser College 2009 — 2011
Eldorado Hotel Casino September 2013 - Present
World Wide TechServices May 2013 - August 2013
Eldorado Hotel Casino June 2012 - August 2013
CSG Direct, Inc October 2011 - March 2012
Eldorado Hotel Casino November 2006 - September 2011
CSG Direct, Inc October 2003 - October 2006
Skills
Advertising, Casino, Customer Service, Database Marketing, Direct Mail, Direct Marketing, Email Marketing, Event Planning, Hospitality, Hospitality Management, Management, Resorts, Social Media Marketing, Variable Data Printing, Gaming Industry
Education
University of Nevada-Reno 1992 — 1996
TD July 2013 - Present
CIBC August 2012 - June 2013
World Wide TechServices May 2011 - August 2011
Adept Systems and Services August 2010 - February 2011
Tech Mahindra June 2006 - July 2010
Xansa January 2006 - May 2006
satyam computers September 2001 - September 2005
Skills
Business Analysis, Agile Methodologies, Business Requirements, Requirements Gathering, Data Modeling, Requirements Management, Change Management, Software Documentation, Testing, User Interface Design, MS Project, Service now, Software Project..., Agile Project Management, Production Support, Use Case Analysis, Waterfall, Agile, Application Design, Microsoft Project,..., Cloud Applications, Scrum, agil, SDLC, Project Management, Integration, SQL, Microsoft Project, Oracle, Requirements Analysis
Education
Bangalore University 1997 — 2001
Bachelor of Engineering (B.Eng.), Electrical and Electronics Engineering
CBORD September 2015 - Present
CBORD July 2012 - September 2015
World Wide TechServices June 2009 - July 2012
Ford Motor Company November 2008 - January 2009
MurTech Consulting June 2008 - July 2008
Skills
Computer Repair, Computer Setup, Computer Hardware, Solid computer skills, Wireless Networking, Television Repair, Laptops, Dell Computers, Hardware Installation, Windows 7, Workstations, Antivirus, Hardware, XP, Troubleshooting, Help Desk Support, Windows Server, DHCP, Operating Systems, VMware, Technical Support, Virus Removal, Wireless Routers, Norton Ghost, Remote Desktop, PC building, Spyware, Computer Building, Windows, Servers, Hardware Support, Printers, Windows Vista, Software Installation, Windows XP Pro, Blackberry, DNS, System Deployment, Windows XP, Active Directory, Desktop Computers, Computer Maintenance, Microsoft Office 2003, IIS, Peripherals, Microsoft Exchange, Microsoft SQL Server, Software Documentation
Education
ITT Technical Institute-Indianapolis 2008 — 2009
Bachelor, Information Security System
ITT Technical Institute 2005 — 2007
Associate's degree, Computer Electronics
Fedex July 2012 - Present
World Wide TechServices January 2011 - November 2011
Best Buy October 2008 - July 2011
Skills
Microsoft Office, HTML, C++, C, SQL, Windows, Microsoft Excel, PowerPoint, Customer Service, Microsoft Word, Ghost Imaging, Virus Removal
Education
Lane College 2006 — 2009
Bachelor of Science (BS), Computer Science, 4.0
Milwaukee Area Technical College 2001 — 2003
Associate of Arts (A.A.), Liberal Arts, 3.6
Milwaukee Trade and technical high school 1992 — 1996
World Wide TechServices August 2007 - Present
Skills
Troubleshooting, Technical Support
Education
Farmingdale State University of New York 1987 — 1989
Associate's degree, Computer and Information Sciences and Support Services, 3.0
Xerox Services at DCP Midstream May 2011 - Present
CompuCom February 2011 - May 2011
R&R Solutions July 2009 - January 2011
Address Investors 2006 - 2010
World Wide TechServices June 2008 - May 2009
SOHO Technology Parters 1997 - 2004
Farmers Insurance 1988 - 1994
Education
California State University-Fullerton, Mihaylo College of Business and Economics 1976 — 1981
BA, Business Admin
CAREI
Alion Science and Technology January 2012 - Present
University of Southern Mississippi March 2010 - February 2012
World Wide TechServices June 2009 - March 2010
ManpowerGroup June 2007 - August 2007
Skills
Quality Assurance, Visio, Project Planning, Test Planning, Hardware, Test Cases, Management, Data Analysis, Access, Business Analysis, SharePoint, VMware, VMware vSphere, VMware Workstation, Hyper-V, Microsoft Excel, Windows Server, Visual Studio, SQL Server Management..., SQL, Microsoft Office, Troubleshooting, Microsoft SQL Server, System Administration, Analysis, Training
Education
Columbia Southern University 2014 — 2016
Master of Business Administration (M.B.A.), Information Technology Project Management
University of Southern Mississippi 2006 — 2009
BSBA, Management Information Systems
Alcorn State University 2003 — 2006
Business Information Systems
Micro Center September 2014 - Present
South Dakota Judical System May 2013 - July 2013
World Wide TechServices March 2007 - January 2010
Skills
Employee Relations, Microsoft Word, Microsoft Excel, Microsoft Office, Customer Service, PowerPoint, Python, C programming,..., Teamwork, Telephone Skills, Budgets, Project Management, Time Management, Public Speaking, Windows 7, Retail, Customer Satisfaction, Windows, Inventory Management, Research, English, Software Documentation, Event Planning, Troubleshooting, Access, Management, Sales, Leadership, Team Leadership, System Administration, Social Networking, Team Building, Supervisory Skills, Process Scheduler, Computer Hardware, Outlook
Education
Dakota State University 2010 — 2013
Bachelor of Science, Computer Network Security
St.Cloud Technical College 2007 — 2010
Associate of Arts (A.A.)
World Wide TechServices September 2010 - December 2013
BancTec, Inc. 1985 - 2010
Recognition Equipment 1985 - 1997
Skills
Process Improvement, Operations Management, Program Management, Project Management, Vendor Management, Outsourcing, Change Management, Project Planning, Business Process..., Business Analysis, Purchasing, Supply Chain, Logistics, Inventory Control, SAP, Service Delivery, Management, Procurement, Software Documentation, Team Leadership
Education
Texas State Technical College
Irving High School
USPTO July 2012 - Present
World Wide TechServices February 2005 - March 2012
Education
University of Maryland College Park
Bachelor's degree, Electrical Engineering
AGCO Corporation August 2013 - Present
AGCO Corporation May 2011 - August 2013
AGCO Corporation January 2008 - May 2011
World Wide TechServices September 2006 - November 2007
Allied Holdings February 1996 - July 2000
Interserv Services Corp. July 1995 - February 1996
Skills
eLearning Development, Training & Development, Technical Writing, Training, Instructional Design, Software Documentation, Technical Training, E-Learning, Employee Training, Hands-on Training, Training Delivery, Captivate, Learning Management..., Curriculum Design, Cross-functional Team..., Sales Management, Management, Process Improvement, Product Development, Project Management, Continuous Improvement
Education
The Ohio State University - The Max M. Fisher College of Business 1982 — 1986
Bachelor of Science, Business Administration
World Wide TechServices August 2014 - Present
INHS March 2014 - March 2014
Avista January 2014 - March 2014
City of Spokane June 2012 - August 2012
Spokane Community College January 2006 - June 2009
Skills
Active Directory..., Computer Disassembly, Microsoft Office, Customer Service, Microsoft Excel, Project Management, Leadership, Microsoft Word, PowerPoint
Education
Spokane Falls Community College 2011 — 2013
Associate's Degree, Information Technology
Spokane Falls Community College 2011 — 2013
Associate's Degree, Associate of Arts
World Wide TechServices September 2007 - Present
Skills
Hardware, Computer Hardware, Operating Systems, Troubleshooting, Active Directory, Windows, Storage, Laptops, Dell Computers, Software Installation, XP, Windows 7
Education
Security University 2011 — 2011
Security+, Computer Certification
Woodrow Wilson Rehabilitation Center 2004 — 2006
A+, Computer Certification
World Wide TechServices March 2011 - Present
Johns Hopkins Medical / Auxilio December 2010 - January 2011
Unisys July 2009 - May 2010
Skills
Computer Hardware, Hardware, Windows 7, IT Service Management, Dell Computers, Laptops, Operating Systems, Troubleshooting, XP, Storage, Windows, Cisco Technologies, Software Installation
Education
The Johns Hopkins University 2008 — 2013
Certification, Digital Graphics, 3-D Animation, Video Editing
TESST College of Technology-Towson 2001 — 2004
Certification, A+, NET+, CCNA, MCSE
World Wide TechServices December 2013 - Present
TEKsystems 2010 - November 2013
ComputerUsage 2010 - 2013
Skills
Servers, Computer Repair, Computer Hardware, Hardware, Laptops, Windows, XP, Help Desk Support, Technical Support, DHCP, Windows Server, Wireless Networking, Operating Systems, Software Installation, Windows 7, Networking, Printers, Active Directory, Windows XP, Troubleshooting
Education
ITT Technical Institute-Columbia 2009 — 2011
Associates, Computer And Electronics
friends, family, acquaintances January 2002 - Present
CompuCom December 2013 - December 2014
World Wide TechServices January 2011 - December 2013
Target January 2010 - January 2013
Insight Global December 2010 - December 2011
Amtrak March 2006 - April 2008
Pret A Manger July 2003 - December 2005
Skills
Microsoft Office, Windows, Computer Hardware, Field Technicians, POS, Computer Repair, Computer Maintenance, Computer Network..., Computer Proficiency, Technical Support, Information Technology, Cash Register, Office Equipment, Printers, CompTIA A+, Customer Service, Dell Computers, Lenovo Certified, IBM Certified
Education
ARTFS Technical School 2011 — 2011
Comptia A+ Certification
ICPR Junior College-Mayaguez 2000 — 2002
Associate Degree, Computer Science, 3.40 GPA
World Wide TechServices January 2009 - Present
Worldwide TechServices 2009 - Present
BancTec January 1999 - January 2009
BancTec October 1995 - January 1999
Skills
Operations Management, Printers, Computer Hardware, Troubleshooting, Service Delivery, Vendor Management, Dell Computers, Laptops, Team Management, Windows XP, A+ Certified, Workstations, Sales Operations, Help Desk Support, Process Improvement, Management
Education
Community College of Philadelphia 1992 — 1996
Associate of Applied Science, Information Technology
World Wide Techservices July 2007 - Present
INM Computer services July 1995 - July 2007
US Army March 1991 - July 1995
Skills
Windows Server, Network Administration, Routers, Servers, DHCP, Troubleshooting, Operating Systems, Switches, Windows 7, Windows XP, Wireless Networking
Education
ECPI University
Associate degree, Computer science
WorldWide Tech Services February 2008 - Present
World Wide TechServices February 2008 - Present
Hamon Research-Cottrell January 1992 - January 2007
United States Air Force June 1971 - July 1991
Skills
Troubleshooting, A+ Certified, Field Service, Laptops, Software Installation, Technical Support, Customer Service, Printers, Servers, Windows 7, Cabling, XP, Hardware, Help Desk Support, Computer Hardware, Computer Repair, HP, Dell Computers, Windows XP
Education
Community College of the Air Force 1971 — 1991
Associate's degree, Communications
Deubrook High School
Diploma
World Wide TechServices 2013 - Present
LSG August 2008 - Present
Education
Indiana University Bloomington
Associate's degree, Criminal Justice and Corrections
University of Phoenix
Business Administration and Management, General
World Wide TechServices January 2013 - Present
New Leaf Innovations 2011 - 2012
City of Irvine June 2008 - August 2010
Skills
Computer Hardware, Computer Repair, Computer Maintenance, Web Design, CompTIA A+ Certification, System Administration, Database Administration, Windows 7, Switches, Technical Support, Management, Firewalls, WordPress, Information Technology, Security, OS X, Digital Photography, Windows Server, DNS, Operating Systems, IT Management, Mac, XP, VPN, Hardware, Servers, Windows, Cisco Technologies, Linux, Email Marketing, TCP/IP, Microsoft Office, DHCP, Programming, Troubleshooting, Cpr Certified, Technical Writing, Access, Active Directory, VMware, Video Editing, Network Administration, Dreamweaver, Networking, HTML, A+ Certified, Routers, Network Security
Education
Orange Coast College 2009 — 2014
World Wide TechServices August 1998 - Present
Education
Kaplan University 2008 — 2012
Southwest Missouri State University 1992 — 1996
Jefferson city high school
Masket services September 2014 - Present
WorldWide Tech Services August 2014 - Present
World Wide TechServices August 2014 - Present
IBM August 2003 - August 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Windows, Project Management, Sales, Team Leadership, Inventory Management, Analysis, Troubleshooting, Servers, Software Installation, Laptops, Routers, HP, Cisco Routers, System Administration, Computer Hardware, Customer Satisfaction, Leadership, Telecommunications, Windows 7, Linux
Education
ITT Technical Institute-Pittsburgh 1998 — 2000
Associate's degree, Electrical, Electronics and Communications Engineering
Virginia College June 2015 - Present
McDonald's Owner / Operator September 2009 - Present
Alpha Data Systems July 2011 - November 2011
World Wide TechServices April 2011 - July 2011
Skills
Training, Time Management, Management, Team Leadership, Leadership, Customer Service, Process Improvement, Windows 7, Inventory Management, Hardware, Microsoft Word, Software Documentation, Consulting, Business Analysis, Project Management, Vendor Management, Analysis, Catering, Food, Team Building, Business Process..., IT Strategy, Change Management, College Teaching, Information Technology, Microsoft Technologies, Network Security, Network Administration, Multi-Unit, Operations Management, POS, P&L Management, Budgets, People Development, Coaching
Education
Florida Institute of Technology 2012 — 2014
Master's Degree, Computer/Information Technology Administration and Management
Florida Institute of Technology 2010 — 2012
Bachelor of Science (BS), Computer/Information Technology Administration and Management
Holyoke Community College 2000 — 2009
Associate of Science (A.S.), Computer Science
Robert Half Technology September 2014 - Present
Robert Half Technology November 2014 - January 2015
Robert Half Technology September 2014 - October 2014
World Wide TechServices January 2013 - February 2014
World Wide TechServices May 2007 - December 2012
World Wide TechServices October 2005 - June 2006
Skills
Oral & Written..., Problem Solving, Troubleshooting, Data Transfer, Superior Computer Skills, Hardware Support, Technical Support, Networking, Computer Hardware, Operating Systems, Computer Repair, Software Installation, Laptops, Help Desk Support, Hardware, Windows XP, Customer Service, Microsoft Office, Printers, Routers, Switches, System Deployment, Windows
Education
University of Minnesota-Twin Cities 2009 — 2014
Liberal Arts and Sciences/Liberal Studies
Technical Career Institutes 1999 — 2001
Associate in Occupational Studies, Computer Science & Electronics
WWTS September 2006 - Present
World Wide TechServices September 2006 - Present
City of Chaska November 2004 - April 2006
DecisionOne March 2002 - February 2004
Skills
Computer Hardware, Computer Repair, Computer Maintenance, Help Desk Support, TV tech
Education
Dakota County Technical College 2009 — 2010
CCNA class
Wichita State University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
ABM Industries January 2013 - Present
The Budd Group April 2012 - January 2013
Immedion May 2008 - September 2011
World Wide TechServices May 2007 - August 2008
Skills
Technical Support, Networking, Customer Service, Access Control, Computer Hardware, Microsoft Office, Windows 7, Windows, Critical Thinking, Communication Skills, Public Speaking, Subnetting
Education
Greenville Technical College 2006 — 2009
Associate's degree, Computer Technology - Networking
Clemson University 2001 — 2004
Master of Arts (M.A.), History
University of South Carolina Upstate 1999 — 2001
Bachelor of Arts (B.A.), History
Greenville Technical College 1998 — 1999
Associate of Science (A.S.), Computer Technology
World Wide TechServices April 2013 - January 2014
UND School of Medicine & Health Sciences July 2012 - January 2013
Diamond Resources January 2010 - July 2012
LoneTree Energy & Associates May 2007 - August 2008
Skills
Microsoft Office, Adobe, Java, Python, Windows Small Business..., RDP, VMware, Active Directory, Domain Management, Networking, Microsoft Exchange, Microsoft/Mac Operating...
Education
The University of North Dakota 2012 — 2013
Computer Science
The University of Minnesota - Twin Cities 2010 — 2011
Economics
The University of North Dakota 2008 — 2009
Computer Science
Verigent June 2014 - Present
World Wide TechServices December 2011 - June 2014
Skills
Microsoft Office, Customer Service, Management, Public Speaking, Research, Project Management, Leadership, IP Networking, Technical Writing, Critical Thinking, Computer Hardware..., Computer Software..., Computer Network..., MS Visio, Windows 8.1, Windows 2012 Server
Education
Delaware Technical and Community College-Stanton-Wilmington 2015 — 2017
School of Cooperative Technical Education 1995 — 1997
Diploma, Electronics / Computer Maintenance and Repair