PlumChoice Company
Industry: Customer service company
DescriptionPlumChoice is a privately held corporation with headquarters located in Lowell, Massachusetts. PlumChoice is a leading provider of certified cloud and technical support services to consumers and small businesses. In 2018, The Allstate Corporation acquired Plumchoice to be part of Allstate’s SquareTrade division. Number of employees: 650 Headquarters: Lowell, MA Founded: 2001 Subsidiaries: Everon Technology Services, LLC, Tific AB Type of business: Privately held company
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PlumChoice Employees
PlumChoice April 2014 - Present
Office Depot July 2013 - May 2015
Denver Rescue Mission February 2010 - June 2010
Comcast July 2006 - February 2010
United States Marine Corps October 2001 - July 2006
Skills
CompTIA A+, Military, Troubleshooting, Network Security, Computer Hardware, Wireless Networking, Computer Repair, Windows 10, Windows 8, Windows 7, IT Hardware Support, Windows Vista, Leadership, Microsoft Office, Customer Service, Team Building, Public Speaking, Leadership Development, Data Entry, Strategic Planning, Inventory Management
Education
Community College of Aurora 2014 — 2017
Associate's Degree, Information Technology, 4.0
Utica High School 1999 — 2001
Diploma, General, 3.0
Dell June 2015 - Present
MegaPath October 2014 - May 2015
Microsoft January 2013 - April 2014
PlumChoice September 2011 - January 2013
Harrison Networking and Computer Solutions October 2006 - September 2011
City of Shelton March 2008 - July 2009
Skills
Project Management, Sales, Strategic Planning, Marketing, Networking, Network Administration, IT Service Management, Customer Service, Network Design, Network Security, Wireless Networking, Troubleshooting, Technical Support
Education
Business Skills Institute 2001 — 2003
Network Operations Technicain/ Engineer, Network and System Administration/Administrator, 3.7
Central Texas College
Plumchoice July 2009 - Present
Smart Mortgages Unlimited February 2003 - December 2008
Fifth Third Bank October 1998 - January 2003
Skills
MCSE 2003, CCNA, CompTIA A+ Certification, CompTIA Network+..., MCITP, MCTS, Microsoft Certified..., Network Administration
Education
Cincinnati State Technical and Community College 1999 — 2001
Associate's degree, Accounting and Business/Management
City of Raleigh Municipal Government June 2015 - Present
Duke University August 2006 - Present
PlumChoice March 2014 - March 2015
Freudenberg IT LP August 2013 - March 2014
Duke University Health System May 2013 - August 2013
Extended Stay Hotels February 2012 - April 2013
Millennium Hotels and Resorts April 2005 - March 2011
NBC Universal October 2003 - April 2005
Skills
Final Cut Pro, Video Editing, Writing, Video, Television, Sports, Broadcast, Facebook, Videography, Computer Hardware, computer software, Computer Proficiency, Internet Troubleshooting, Producing, Post Production, Video Production, Technical Support, Customer Service, Printer configuration, Mac, OS X, Editing, Microsoft Office, Social Networking, WordPress, Windows Server, Windows 7, Adobe Creative Suite, Social Media, Printers, Networking, Troubleshooting
Education
New Horizons Computer Learning Center 2012 — 2013
System Administration, CompTIA A plus, CompTIA Network plus, Windows 7 Configuration, Windows Server 2008 Active Directory, 3.8
Bowling Green State University 1998 — 2003
Bachelor in Arts, Telecommunication, 3.2
PlumChoice May 2014 - Present
PlumChoice September 2013 - May 2014
ITT Technical Institute January 2012 - March 2014
Oracle Applications System administrator 1995 - 2004
Skills
SQL, Computer Hardware, Networking, Research, Troubleshooting, Windows 7, Microsoft Office, Oracle Applications, VPN, Novell, Unix, Microsoft Exchange, Windows NT, Windows 2000, Laptops, Remote Desktop, Remote Access, Web Applications, Print Management, Video Conferencing, Windows Server, Active Directory, VMware, Databases
Education
ITT technical Institute-Massachusetts 2012 — 2014
Clark University
Georgia United Credit Union January 2015 - Present
Peak 10 July 2014 - January 2015
PlumChoice May 2012 - July 2014
Alabama Power Company February 2011 - August 2011
Wells Fargo June 2007 - November 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Outlook, English, Windows, HTML, TCP/IP, Routers, Switches, VMware, Windows Server, APLUS, Security Plus, Microsoft Certified..., Troubleshooting, Computer Hardware, Windows 7, XP, A Certified, Technical Support, Help Desk Support, Blackberry Enterprise..., System Administration, Active Directory, Operating Systems, DHCP, VPN, DNS, Network Administration, Software Installation, Networking, Firewalls, Hardware, Laptops, Windows Vista, Wireless Networking, Printers, Remote Desktop, Computer Security, VMware ESX, Servers, Disaster Recovery, IT Operations, Information Technology, Server Administration, Vendor Management
Education
Western Governors University 2012 — 2014
Bachelors of Science, information technology security emphasis
Alabama Agricultural and Mechanical University 2011 — 2014
Bachelor of Science (BS), Computer Engineering
H Councill Trenholm State Technical College 1997 — 2000
Associate of Science (A.S.), Computer and Information Sciences, General
PlumChoice November 2013 - October 2014
Huffmaster March 2012 - September 2013
New Horizons Computer Learning Centers July 2013 - August 2013
Colorado Technical University May 2013 - July 2013
Staples May 2012 - July 2012
LeaderQuest Development LLC January 2012 - July 2012
Colorado Technical University May 2011 - August 2011
Best Buy May 2010 - September 2010
US Army May 2002 - May 2007
Skills
Software Installation, Networking, Microsoft Office, Windows Server, Windows Vista, Local Government, Federal Law, Homeland Defense, Visual Studion 2010, CompTIA Network+, CompTIA Security+, Homeland Se, Microsoft Operating..., Technical Support, Hardware, Team Building, Customer Service, Public Speaking, Training, Management
Education
Colorado Technical University 2013 — 2014
Master of Science (M.S.), Management Homeland Security
New Horizons Computer Learning Center 2013 — 2013
MCPD, .net & C# Programming
University of Colorado at Colorado Springs 2009 — 2013
Bachelor of Arts (BA), Political Science and Government
Leader Quest Technical School 2011 — 2012
Microsoft Training Facility, Computer and Information Sciences and Support Services
Colorado Technical University 2011 — 2011
A.S, Information Technology; Political Science
Victor Valley College 2000 — 2002
Associate of Science (A.S.), Automobile/Automotive Mechanics Technology/Technician, Sophmore
Apple November 2012 - October 2014
PlumChoice April 2011 - April 2012
Comcast Cable January 2009 - March 2010
3PD, Inc. January 2007 - January 2009
Ticketmaster December 2005 - February 2007
Skills
Customer Service, Windows, Windows 8, Windows 8.1, Windows XP, Windows Vista, Mac OS, iOS, Technical Support, Tier 2, Tier II, Professional Mentoring, Virus Removal, Malware Analysis, Malwarebytes, Account Management, CompTIA A+, Preventive Maintenance, Leadership, Customer Satisfaction
Education
FastTrain of Miami 2004 — 2004
CompTIA A+ Certification, Information Technology
South Miami Senior High 1988 — 1991
Sicom Systems November 2013 - Present
Sikorsky Global Helicopter May 2013 - November 2013
PlumChoice July 2011 - September 2012
N3 Oceanic January 2011 - July 2011
Pet Food Direct June 2003 - July 2008
Skills
Active Directory, Windows XP, Hardware, Networking, CompTIA, VMware, Technical Support, Vendor Management, Servers, Microsoft Office, Sonicwall, XP, Customer Service, Help Desk Support
Education
Colorado Technical University 2004 — 2006
B.S., Information Techonolgy
Penn State University 1996 — 1999
A.S., Engineering
Pennsylvania College of Technology 1996 — 1999
Associate of Arts and Sciences (A.A.S.), Industrial Electronics Technology/Technician
Consultant May 2011 - Present
Sea Street Technologies April 2014 - August 2014
Imprivata December 2013 - March 2014
Brown Brothers Harriman January 2012 - June 2013
Visual IQ, Inc. September 2010 - May 2011
PlumChoice 2010 - August 2010
Sun Microsystems October 1998 - 2010
Hewlett-Packard 1996 - 1997
FTP Software 1994 - 1996
Hewlett-Packard 1993 - 1994
Skills
Java Enterprise Edition, XML, Java, Web Services, JDBC, REST, SOAP, Unix, MySQL, Architecture, Software Engineering, JPA, JAXB, SQL, Servlets, Application Servers, Distributed Systems, XML Schema, JAX-WS, EJB, Subversion, Ant, Open Source, Solaris, Tomcat, Glassfish, J2EE, R, SQL*Plus, OpenStack, SOA
Education
University of Wisconsin-Madison 1980 — 1982
MS, Computer Science
Indian Institute of Technology, Kanpur
BS, Electrical Engineering
FLIR Systems July 2014 - Present
Freelance Computer Services December 2007 - September 2014
Comcast Business September 2013 - March 2014
PlumChoice 2013 - 2013
Skills
HTML, XHTML, Java, jQuery, Web Design, Technical Support, Customer Support, Customer Service, Troubleshooting, Windows, XP, Windows Vista, Windows 7, Mac OS, Mac OS X, Operating Systems, Linux distributions, Microsoft Office, Outlook, Computer Hardware, Networking, Routers, Data Entry, Active Directory, DSL, ht, CSS3, Remote Desktop, Citrix, Sales Support Tools, Communication, Computers, Lotus Notes, Windows XP
Education
Glendale Community College
Business, Management, Marketing, and Related Support Services
Greater Lawrence Regional Vocational Technical High School 1997 — 2001
High School Diploma
INTAC September 2013 - July 2015
RedMica October 2011 - September 2013
PlumChoice October 2009 - October 2011
PatientKeeper January 2009 - July 2009
Hiatus Inc. February 2008 - January 2009
Applix January 2006 - January 2008
Unica February 2002 - September 2005
Genesys Labs (Alcatel) June 1999 - September 2000
Fidelity Investments October 1993 - June 1999
Education
University of Illinois at Urbana-Champaign 1976 — 1981
PhD, MS
Indian Institute of Management, Calcutta 1973 — 1975
MBA
Princeton Ventures August 2014 - Present
Batch Ventures June 2014 - August 2014
Edison Ventures October 2005 - January 2014
SANpulse Technologies January 2010 - December 2012
PlumChoice January 2012 - September 2012
FolioDynamix August 2009 - January 2011
SellMyTimeshareNOW, LLC January 2010 - September 2010
The Neat Company January 2009 - December 2009
Health Market Science January 2009 - July 2009
iContracts, Inc. June 2008 - May 2009
Skills
Venture Capital, Start-ups, Entrepreneurship, Strategy, Corporate Development, Financial Analysis, Strategic Partnerships, Due Diligence, Management, Private Equity, Healthcare, Financial Modeling, Mergers & Acquisitions, Business Strategy, Marketing, Product Management, CRM, Investments, Valuation, Investment Banking, Mergers, Competitive Analysis, Go-to-market Strategy, Capital Markets, Business Planning, Manufacturing, Supply Chain, Retail, Merchandising, Awesomeness, General Awesomeness
Education
Massachusetts Institute of Technology 1998 — 2002
BS, Management Science (Marketing, Finance and OR concentrations)
Moses Brown School 1985 — 1998
TASIS The American School in England 1990 — 1995
Teakwood Capital 2012 - Present
PlumChoice May 2010 - Present
Tangoe, Inc. December 2004 - Present
Richard S Pontin Consulting January 2002 - Present
Airclic January 2010 - March 2011
Airband Communications May 2009 - January 2010
Tangoe/TRAQ December 2004 - May 2009
Ionex Telecom 2002 - 2003
Broadwing Communications 1999 - 2001
Cincinnati Bell 1999 - 1999
Skills
Telecommunications, Product Management, Cloud Computing, Professional Services, Solution Selling, Managed Services, Mergers, Strategic Planning, Business Strategy, Enterprise Software, Vendor Management, New Business Development, Channel, Cross-functional Team..., Venture Capital, Acquisition Integration, Product Development, Product Marketing, Executive Management, Integration, Mergers & Acquisitions, Networking, Channel Partners, Entrepreneurship, Negotiation, Contract Negotiation, Management Consulting, Business Intelligence, Management, Lead Generation, Go-to-market Strategy, CRM, Competitive Analysis, Mobile Devices
Education
Drexel University 1979 — 1980
MBA
Drexel University 1972 — 1977
BS
Brookside Artist Management June 2014 - May 2015
Richard Kornberg and Associates April 2010 - June 2014
Alvin Ailey American Dance Theater February 2008 - October 2008
New York City Ballet September 2007 - January 2008
PlumChoice 2005 - 2008
Cision 2004 - 2005
Education
City University of New York-Brooklyn College 2006 — 2008
Master's Degree, Theatre Literature, History and Criticism
University of Massachusetts Boston 2005 — 2006
Bachelor's Degree, Theatre/Theater
University of Massachusetts, Amherst 1998 — 2002
Bachelor's Degree, Communication and Media Studies
TravelClick August 2015 - Present
PlumChoice January 2014 - August 2015
PlumChoice 2012 - January 2014
PlumChoice 2006 - 2012
Community Partnership for Children 2002 - 2005
Sole Proprieter June 2001 - June 2003
Skills
Leadership, Management, Project Management, Product Management, Process Improvement, Networking, System Administration, VMware, Virtualization, Software Documentation, Team Leadership, System Deployment, Network Administration, Network Security, Service Delivery, Call Centers, Malware Analysis, SaaS, Technical Analysis, Program Management, Systems Management, Integration, Cross-functional Team..., Agile Project Management, Software Project..., Business Development, Managed Services
Education
Seminole State College of Florida 2014 — 2017
Bachelor of Science (B.S.), Information Technology
Daytona State College 2004 — 2006
Associate of Science (A.S.), Network Systems Technology, Graduated - Honors
Carmel High School
New Hope Christian Academy
PlumChoice May 2013 - Present
Techzilla Tech Support February 2013 - April 2013
Broward Supervisor of Elections June 2012 - November 2012
Sparton Electronics February 2011 - May 2012
Pomeroy IT Solutions November 2010 - February 2011
Skills
LAN/WAN, VLAN, Windows Server 2008, Computer Hardware &..., Mac OS X, Technical Support, LAN-WAN, Cisco Routers, DHCP, Windows Server, Troubleshooting, Software Installation, Cisco Routing &..., Windows 7 Configuration, Group Policy Management, Active Directory, Data Backup & Recovery, WAIK, Structured Cabling
Education
DeVry University 2010 — 2012
Bachelors, Business Information Systems Management, 3.3 GPA
Florida Technical College 2008 — 2010
Associates, Network Administration, 3.5 GPA
CSC July 2015 - Present
CSC May 2014 - July 2015
PlumChoice February 2014 - April 2014
Snelling Staffing Services of Baton Rouge September 2013 - February 2014
Frazee Recruiting Consultants October 2013 - October 2013
Amedisys September 2011 - March 2012
Cyrious Software, Inc. February 2011 - September 2011
Barrister Global Services Network September 2010 - January 2011
Macy’s, Mall of Louisiana July 2009 - January 2011
East Baton Rouge Parish School Board April 2010 - September 2010
Skills
Troubleshooting, Networking, Microsoft Office, Microsoft Excel, Project Management, Databases, Team Leadership, Customer Service, Change Management, New Business Development, T-SQL, Leadership, Team Building, Strategic Planning, HTML, XML, Account Management, Social Media, Marketing Strategy, SQL, Windows, Microsoft Word, Hardware, Technical Support, Windows 7, System Administration, Software Documentation, Computer Hardware, Program Management, Active Directory, Microsoft SQL Server, XP, Security, Training, Windows Server, Software Installation, Wireless Networking, Printers, Network Administration, VMware, Servers, Windows XP, Help Desk Support, System Deployment
Education
Wesley Theological Seminary 2012 — 2013
Master of Arts (MA), Theology and the Arts, 3.5
ITT Technical Institue - Baton Rouge 2009 — 2010
Associate's Degree, Computer Networking Sciences, 4.0
Belmont University 1993 — 1997
Bachelor of Business Administration (BBA), Marketing
Verizon Enterprise Solutions July 2013 - Present
VirtualArmor 2013 - 2013
Juniper Networks 2012 - 2013
PlumChoice 2011 - 2012
USA Security Inc. 2009 - 2010
The Denver Post 2009 - 2009
Solutions-II July 2006 - December 2008
Skills
Helping Clients Succeed, Business Development, Information Technology, Making Coffee, Cloud Computing, Data Center, Salesforce.com, Sales Operations, Virtualization, Ski, Solution Selling
Education
Colorado State University 2004 — 2005
Bachelor of Science, Business Administration; Organizational Management
Eastern Michigan University 2001 — 2004
Business
California State University San Marcos 2000 — 2001
PlumChoice June 2013 - October 2014
Birdsong Charities of SWFL January 2012 - January 2013
Real Estate Unlimited Inc. February 2008 - September 2011
Bank of America May 2009 - May 2011
Skills
Research, Security, Data Analysis, Sales, Sales Operations, Sales Management, Social Networking, Social Media, Teamwork, Leadership, Time Management, Private Investigations, Critical Thinking, PowerPoint, Microsoft Excel, Outlook, Access, Windows, FTK, ProDiscover, HexWorkshop, PixFiler, Data Entry, Editing, Facebook, Customer Service, Marketing, Negotiation, Team Building, Management, Training
Education
Utica College 2013 — 2016
Bachelor's Degree, Cyber/Computer Forensics and Counterterrorism, 3.75 GPA
Community College of Rhode Island 1989 — 1994
Associate of Arts (A.A.), General Studies
PlumChoice June 2015 - Present
PlumChoice February 2014 - April 2014
PlumChoice October 2013 - February 2014
City of Nashua, New Hampshire April 2008 - November 2012
Skills
CompTIA A+ Certification, Software Installation, Active Directory, Technical Support, Networking, Windows Server, Troubleshooting, Computer Hardware, Microsoft Exchange, Servers, Windows XP, Wireless Networking, VPN, Network Security, TCP/IP, Customer Service
Education
Lincoln Technical Institute-Lowell 2013 — 2013
Computer Networking Support Technician, Information Technology
PlumChoice May 2006 - Present
Rainin Instrument LLC 2002 - 2003
OfficeMax 1991 - 2002
Skills
Customer Service, Call Centers, Customer Experience, Customer Retention, Troubleshooting, Help Desk Support, Customer Satisfaction, Escalation, Process Improvement, Microsoft Office, Team Building, Service Level Management, Workforce Management, Technical Support, Networking, Telecommunications, Account Management, Cross-functional Team..., Service Delivery, Leadership
Education
Bryant University 1985 — 1989
Bachelor of Business Administration (BBA), Business/Corporate Communications
ViaTek July 2014 - Present
Solve IT April 2013 - July 2014
PlumChoice April 2009 - December 2012
Lifeline IT 2004 - 2009
Inn at Aspen 2002 - 2005
Inn at Aspen 2002 - 2005
Skills
Management, Active Directory, Windows, VPN, Customer Service, DNS, Project Management, Outlook, Account Management, PowerPoint, Sonicwall, Exchange 2010/2007/2003, English, MCIT: Enterprise..., Strategic Consulting, VMware ESX, VMware vCenter, eClinical works, Centricity, Electronic Health..., SQL Maintenance, Office 365 Migrations, Windows Server, Technical Support, Troubleshooting, Microsoft Exchange, DHCP, Leadership, System Administration, Windows 7, Servers, Networking, VMware, Citrix
Education
Colorado Mountain College
Associate's degree, Computer Networking (cisco)
Union County College
Associate's degree, Business
PlumChoice August 2012 - October 2012
Mobility Unlimited August 2011 - February 2012
Lee Memorial Health System September 2009 - October 2010
Chico's FAS Inc. September 2006 - January 2009
Ogden Corporation September 2003 - September 2006
Navy Submarine Fleet January 1995 - January 1999
Skills
Active Directory, Windows Server, Servers
Education
Swfla College 2003 — 2004
AS, Microsoft Network Engineer
Edison Community College 1999 — 2001
AA, Business
Navy, Submarine Electronics Technician 1995 — 1999
Submarine Qualified, Ship's Navigation and Electronic System's
PlumChoice August 2009 - Present
Verizon Business August 2007 - August 2009
Mphasis February 2004 - July 2007
Tarang Software Technologies January 2003 - January 2004
DDE ORG Systems Ltd October 2001 - January 2003
Education
Birla Institute of Technology and Science, Pilani 2003 — 2005
M S, Software Systems
Gulbarga University 1988 — 1993
Bachelor of Engineering, Mechanical
CVS Health May 2015 - Present
LearnLaunchX 2013 - Present
PlumChoice 2014 - 2015
Hearst 2013 - 2014
The Christian Science Monitor 2007 - 2013
The Christian Science Monitor 2004 - 2007
MCD Analytics 2001 - 2004
Teradyne Corporation 2000 - 2001
Mitchell Madison Group 1997 - 1999
Australian Consulting Partners 1996 - 1996
Skills
Negotiation, Competitive Analysis, Forecasting, Web Analytics, Product Development, Budgeting, Scenario Analysis, Digital Media, Data Analysis, Budgets, Strategy, CRM, Product Management, Analysis, Analytics, Business Development, Management, Integrated Marketing, Start-ups, Mobile Devices, Business Strategy, Strategic Planning, SEO, Social Media, Leadership, New Business Development, Digital Marketing
Education
Yale School of Management 1995 — 1997
MBA
Bentley College 1990 — 1994
Graduate Certificate
Victoria University of Wellington New Zealand 1984 — 1987
BA
St. Patricks College Silverstream 1981 — 1983
Higher School C
Aiken Prep 1975 — 1977
PlumChoice November 2012 - Present
Alorica November 2011 - November 2012
Dunkin Donuts January 2011 - November 2011
Skills
Troubleshooting, Technical Support, Windows 7, Help Desk Support, Telephone Skills, Active Directory, Time Management, Software Installation, Computer Repair, Computer Hardware, Operating Systems, Windows Server
Education
Hodges University 2010 — 2016
Bachelor of Science (BS), Information Technology
Houghton Mifflin Harcourt Director of Quality AssuranceNanigansDecember 2013 - March 2015
Warner Bros. / Turbine May 2013 - November 2013
PlumChoice May 2012 - April 2013
Pearson Education June 2008 - April 2012
Turbine Inc. April 2007 - July 2008
TriZetto Group Boston March 2006 - April 2007
Vivendi Universal Games June 2005 - December 2005
Microsoft May 2000 - May 2005
Berlitz International June 1999 - May 2000
Skills
Agile Testing, Localization, Quality Engineering, Testing, Scrum, Agile, Software Quality..., Waterfall, Test Planning, Test Management, SDLC, Requirements Analysis, Internationalization, Agile Methodologies, JIRA, Software Development, Quality Control, Certified Scrum Master..., Release Management, Quality Center, Regression Testing, QTP, Test Automation, Agile Project Management, Test Cases, Bug Tracking, Bugzilla, Test Strategy, Selenium, Quality Assurance, User Acceptance Testing, Performance Testing, Perforce, System Testing, Manual Testing, Software Project..., Integration Testing, Defect Tracking, Rally, Confluence, Web Applications, Baby Showers, Police Brutality, Dogs, Hair Care, Whisky, ISIS, Badboy, Swine, Terrorist Financing
Education
Dublin Institute of Technology 1997 — 1999
computer science
Institute of Technology, Carlow 1988 — 1992
Electronic Engineering
Ellucian July 2015 - Present
PlumChoice November 2013 - May 2015
balance staffing October 2012 - November 2013
CenturyLink April 2012 - September 2012
Amosley solutions February 2010 - March 2012
Skills
Virus Removal, Web Browsing, Internet Troubleshooting, Computer Hardware..., Network Troubleshooting, Microsoft Office, Video Production, Windows 7, Photoshop, Microsoft Word, Troubleshooting, Operating Systems, Software Installation, Help Desk Support, Social Media, Final Cut Pro, Routers, Windows XP, Computer Hardware, Maya, Citrix, After Effects, Networking, TCP/IP, Windows, Premiere, Film Production, Printers, Microsoft Excel, Technical Support, Active Directory, VPN, Windows Vista, Computer Repair, BMC Remedy
Education
International Academy of Design 2008 — 2012
Central Islip High School
PlumChoice March 2015 - Present
PlumChoice August 2014 - April 2015
PlumChoice April 2014 - August 2014
ITT Technical Institute September 2012 - June 2014
Crown Cork & Seal June 2010 - January 2012
Minuteman Press June 2006 - July 2009
Daniels Printing May 1987 - August 2005
Skills
Computer Repair, Computer Hardware, Wireless Networking, Active Directory, Router Configuration, Troubleshooting, Laptops, Desktop Computers, Printers, Software Installation, Windows 7, Network Administration, VPN, Windows XP, Help Desk Support, Technical Support, Microsoft Office, Networking, Windows, Windows Server, Customer Service, Operating Systems, Network Security, VMware, System Administration, Antivirus
Education
ITT Technical Institute-Wilmington 2012 — 2014
Computer Networking Services Associates, Computer Technology/Computer Systems Technology
NRI School in Washington 1995 — 1996
Microcomputers and Microprocessors, Computer Technology/Computer Systems Technology, Honors
Quatrro January 2013 - Present
Sales, Marketing and Channel Consulting January 2012 - December 2012
PlumChoice July 2009 - December 2011
CELX / Phone1 March 2001 - January 2009
Triad Universal Communicatons, llc March 1990 - March 2001
Skills
Mobile Commerce, Client Relationship..., Telecommunications, Integration, Sales and Marketing, Product Marketing, Start-ups, Business Development, Premium Tech Support, Call Center, Long-term Customer..., Strategic Account Growth, CRM, Cross-functional Team..., Product Management, Program Management, Wireless, Customer Experience, Call Centers, Cloud Computing, Management, Strategy, Mobile Devices, Mobile Applications, Marketing, Business Planning, Solution Selling, Leadership, Marketing Strategy, Strategic Partnerships, Analysis, Sales, Management Consulting, Retail, Account Management, Customer Service, Training, Enterprise Software, Operations Management, Coaching, Go-to-market Strategy
Education
University of Tennessee at Martin
Jackson State Community College
Applied Sciences
Oak Ridge Associated Universities
Mechanical Engineering/CADCAM
NCR Corporation April 2014 - June 2015
Dell November 2013 - April 2014
PlumChoice August 2012 - December 2013
Unisys July 2010 - July 2012
Sharp Business Systems, Inc. December 2008 - January 2011
Best Buy January 2007 - November 2009
Skills
Technical Support, Printers, Remote Desktop, Networking, Help Desk Support, CompTIA
Education
Greenville Technical College 2011 — 2011
Certified, Graphic Design
XPOLogistics August 2012 - Present
ActionPC Service March 2009 - Present
PlumChoice January 2011 - August 2012
URS Corporation January 2008 - July 2010
Computer Associates, Inc February 2001 - April 2003
Skills
Desktop Support, Programming, System Administration, Networking, Operating Systems, Troubleshooting, Windows, Software Documentation, TCP/IP, Computer Hardware, Active Directory, Windows Server, VMware, Citrix, Servers, Microsoft Exchange, XP, Windows 7, Technical Support, Virtualization, Windows XP, Network Administration, Wireless Networking
Education
University of North Carolina at Charlotte 1991 — 1994
BSEE, Electical Engineering
Central Piedmont Community College 1987 — 1989
High SchooldCompletion
University of Massachusetts 2001 - Present
HighPoint Solutions 2014 - 2015
PlumChoice 2014 - 2014
Cubist Pharmaceuticals 2005 - 2014
Shire HGT 2001 - 2005
Oracle Consulting 1999 - 2001
Cap Gemini Ernst & Young 1998 - 1999
Skills
Lifesciences, Project Management, Salesforce.com, Pharmaceutical Industry, Cross-functional Team..., Leadership, Cell Culture, CRM, Management, Software Development, Training, Data Analysis, Troubleshooting, Business Analysis, Vendor Management, Cloud data integration, Cognos platform..., Business Intelligence, Strategy, SDLC, Integration, SharePoint, Process Improvement, iPhone Application..., Mobile Applications, Java, Oracle PL/SQL..., PL/SQL, SQL, SQL*Plus, Life Sciences
Education
Babson College - Franklin W. Olin Graduate School of Business 2003 — 2008
MBA, Entrepreneurship
Northeastern University 1997 — 1997
M.S. Computer Science, Computer Science
Harvard University 1996 — 1997
Post Doctor Fellowship, Biochemistry
North Carolina State University 1990 — 1995
Ph.D., Biochemistry, Minor: Computer Science
Fudan University 1984 — 1988
BS, Biochemistry
PlumChoice Technical Support RepresentativePlumchoiceApril 2014 - Present
Skills
Network Administration, DNS, Microsoft Exchange, Network Technology..., Windows/XP/Pofesstional/..., Windows Server..., Mac OS X, Tablet/Moble Devices, PC Troubleshooting,..., Managing risk in..., Microsoft Office, VMware Workstation, Software installation,..., IT related security..., Auditing of IT..., Microsoft Exchange..., Strong written and oral..., Comfortable working in..., Phone and email support, Network security..., Securing Windows/Linux..., Tier 1, Teir 2..., Access control..., Networking, OS X, Troubleshooting, Windows, Technical Support, Windows XP, Laptops, Help Desk Support, Active Directory, Linux, Operating Systems
Education
ITT Technical Institute-Wilmington 2010 — 2013
Bachelors of Science Degree, Information Technology- Information Systems Security
MasTec Network Solutions 2013 - Present
Capital Bank (Capital Bank Financial Corp.) November 2011 - July 2013
PlumChoice January 2011 - August 2011
Connextions October 2009 - January 2011
H&R Block December 1999 - May 2010
3D Systems April 2008 - August 2008
LIFESPAN Resources September 2006 - February 2008
cmi solutions, inc, charlotte, nc October 2005 - July 2006
CIBER, Inc. January 2003 - October 2005
Family Dollar September 2002 - November 2002
Skills
System Administration, Network Administration, Active Directory, Windows Server, Microsoft Exchange, Instructional Skills, Help Desk Support, Technical Support, Troubleshooting, Software Installation, Citrix, Networking, Data Center, Security, Remote Desktop, XP, WAN, Microsoft Certified..., Windows 7, Windows XP
Education
University of South Florida - College of Business Administration
BA, Business Administration and Management, General
Broward Community College
AA, Accounting
PlumChoice August 2011 - September 2014
Craig Bowie PC repair June 2005 - September 2011
Skills
A+ Certified, Laptops, Printers, XP, Windows 7, Computer Hardware, Software Installation, Help Desk Support, Hardware, Computer Repair, Remote Desktop, Troubleshooting, Networking, Technical Support, Network Administration, Windows, LAN-WAN, Antivirus, Network Security, OS X, Firewalls, BMC Remedy, System Deployment, Computer Security, Security, VPN, DNS, SCCM, Disaster Recovery, VMware ESX, Cisco Technologies, Windows XP Pro, Microsoft Exchange, Switches, Software Documentation, Citrix, Computer Maintenance, VMware, Group Policy, Windows Vista, Microsoft Office 2003, Routers, Workstations, Wireless Networking, TCP/IP, Software, Operating Systems, DHCP, Windows XP, Dell Computers
Education
Everest University-South Orlando 2009 — 2012
Computer Science Programming Associates Degree., Computer Programming, 4.0
Dell September 2014 - Present
Apex Systems November 2012 - Present
PlumChoice August 2012 - December 2012
World Wide TechServices August 2005 - August 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, Public Speaking, Budgets, Editing, Strategic Planning, Laptops, Hardware, Networking, Technical Support, Troubleshooting, Windows 7
Education
American InterContinental University 2006 — 2007
Associate of Arts (AA), Computer and Information Systems Security/Information Assurance
GN Netcom / Jabra September 2015 - Present
PIF Technologies April 2015 - August 2015
ITWORKS MARKETING April 2015 - August 2015
Constant Contact September 2014 - April 2015
PSNH, a Northeast Utilities Operating Company March 2014 - June 2014
US Navy April 2013 - November 2013
PlumChoice August 2012 - September 2012
Circles September 2010 - August 2012
FoodMaster December 2006 - April 2010
Greenwood Food Mart January 2003 - January 2004
Skills
Customer Service, Help Desk Support, Troubleshooting, Binary Translation, Ruby, File Sharing, System Administration, Phone Etiquette, Leadership, Technical Research, CSS, Remote Troubleshooting, Data Entry, Telephone Skills, Binary, Phone Skills, Web Development, Microsoft Access, Time Management, Call Centers, Social Networking, Outlook, Teamwork, Website Development, Technical Support, HTML, XHTML, Retail, Adobe Acrobat, OSI Model, TCP/IP, Accounts Receivable, Job Coaching, HTML 5, Microsoft Office, IP VPN, Customer Satisfaction, Windows, Remote Desktop, Ruby on Rails, Networking, Wireshark, Linux
Education
Kaplan University 2012 — 2015
Information Technology
Wakefield High School
Avalara February 2014 - Present
Carbonite March 2013 - November 2013
HubSpot January 2012 - January 2013
PlumChoice October 2005 - November 2011
MFS December 2001 - October 2005
Cable & Wireless August 2000 - January 2002
MCI June 1996 - August 2000
Skills
Call Center, Start-ups, Customer Relations, Hiring, Budgeting, Program Management, Customer Service, Executive Management, Outsourcing, Business Process, Operations Management, Recruiting, Budgets, Technical Support, Management, CRM, Call Centers, SaaS, Process Improvement, Cross-functional Team..., Leadership, Change Management, Quality Assurance, Networking, Training, Service Delivery, Sales, Vendor Management, Enterprise Software, Strategy, Customer Experience, Cloud Computing, Product Management, Professional Services, Telecommunications, Business Development, Strategic Partnerships, Analytics
Education
American University
DeJager Studios March 2011 - April 2015
CompuCom 2014 - 2015
Luxottica Retail North America January 2014 - February 2014
PlumChoice October 2009 - October 2013
Siemens IT Services and Solutions January 2007 - July 2009
Xerox Global Services September 2001 - January 2007
AccuNet June 2000 - July 2001
Skills
MySQL database design, PHP, Core Java, Linux, Web Development, Web Design, Hardware, Microsoft Office, XP, CSS, JavaScript, HTML, SQL, SQL Server, MySQL, jQuery, XML, Troubleshooting, Active Directory, Web Applications, Computer Hardware, Perl, Apache, AJAX, Unix, XHTML, C++, A+ Certified, Tomcat 5, PHP4/5, WordPress, Joomla, PSD to Joomla, LAMP administration, HTML 5, Technical Support, Networking, Help Desk Support
Education
Northern Kentucky University 2012 — 2013
Professional Certificate, Software Development, 3.1
Cincinnati State 2002 — 2003
Associate of Science, Computer Networking 2002
Northern Kentucky University 1994 — 1995
Bachelor of Science, Industrial Technology Manufacturing
Cincinnati Technical Collage (Now Cincinnati State) 1990 — 1991
Associate of Science, Electronic Engineering, 3.3
Eastern Kentucky University
Lowe's Companies, Inc. August 2014 - April 2015
TDArx, Inc. November 2012 - February 2014
AICPA June 2012 - November 2012
Piedmont Behavioral Healthcare March 2012 - May 2012
outsourceIT December 2011 - January 2012
TMW Systems April 2011 - November 2011
Credit Suisse May 2010 - January 2011
PlumChoice July 2009 - December 2009
Dean Foods November 2008 - May 2009
SubscriberMail June 2008 - August 2008
Skills
Scuba Diving, Help Desk Support, Technical Support, VPN, Windows Remote Desktop, Active Directory, Citrix, VMware, Disaster Recovery, Troubleshooting, Blackberry Enterprise..., Microsoft Exchange, SharePoint, Windows Server, Virtualization, Networking, Hardware, System Administration, Software Installation, Operating Systems, Software Documentation, Laptops, ITIL, XP, Windows, VMware Infrastructure, Databases, Information Technology, Windows 7, Lotus Notes, Windows XP, Dell Computers, TCP/IP, Network Security
Education
Greensboro College 1999 — 2001
Bachelor's of Science in Business Administration/Marketing, Business Administration, Marketing
Greensboro College 1997 — 1999
BS, Business Administration/Marketing
Physicians Interactive January 2015 - Present
AVOKE/BBN March 2014 - Present
PlumChoice July 2012 - January 2014
Nuance Communications November 2008 - January 2012
L1 Identity Solutions April 2006 - October 2008
EMC January 2005 - January 2006
Art Technology Group January 2004 - November 2004
Amacis June 2002 - August 2003
Lernout & Hauspie Speech Products October 1998 - March 2002
Skills
Product Marketing, Product Management, Telecommunications, Storage, Speech Recognition, Enterprise Software, SaaS, E-commerce, Mobile, Go-to-market Strategy, Product Strategy, Cloud Computing, Mobile Devices, Solution Selling, Security, Marketing, Program Management, Channel Partners, Business Development, Product Development, Cross-functional Team..., Leadership, Partner Management, Analytics, Strategy, Professional Services, Account Management, Salesforce.com, Competitive Analysis, Start-ups, Strategic Partnerships, Sales, Agile Methodologies, Marketing Communications, Demand Generation, Business Alliances
Education
Cambridge College 1990 — 1991
Masters
Northestern University
CVS Health March 2015 - Present
CVS Health February 2012 - March 2015
PlumChoice February 2010 - February 2012
OrderMotion June 2008 - February 2010
CVS Caremark June 2007 - May 2008
Pink Pineapple April 2006 - May 2008
RWU Project Management Course August 2007 - November 2007
Linden Place September 2006 - May 2007
Skills
Email Marketing, Marketing Communications, Salesforce.com, Analytics, Marketing Strategy, Social Media, Advertising, Lead Generation, Online Marketing, Program Management, Marketing, Marketing Management, Customer Service, Strategic Planning, Management, CRM, Press Releases, Cross-functional Team..., Direct Marketing, Strategy, Product Development, Start-ups, Business Development, Sales, Trade Shows, Leadership
Education
Boston University - School of Management 2011 — 2015
MBA, Marketing
Roger Williams University 2004 — 2008
BA, Marketing
PlumChoice 2012 - Present
LoJack Corporation 2009 - 2011
Suma Corp. 2008 - 2009
One Communications 2004 - 2008
CTC Corp 2004 - 2008
Context Connect, Inc 2003 - 2004
OpenReach 2001 - 2003
Spike Broadband Systems 2000 - 2001
MCI Communications 1984 - 1999
Skills
Internet of Things, Product Management, Strategy, Business Strategy, Go-to-market Strategy, Leadership, Marketing Strategy, Sales Management, Product Development, Change Management, Strategic Planning, Business Development, IOT, Management, Turn Around Management, Brand Management, Strategic Partnerships, Private Equity, General Manager, Product Innovation, Pricing Strategy, P&L Management, P&L Responsibility, Telecommunications..., Technology Management, Software, CMO, Start-up Consulting, Business Model..., Cloud Applications, Thought Leadership, EVP, Revenue Acceleration, EBITDA Growth, Turnarounds, Business Integration, Strategic Marketing, Strategic Pricing, High Growth, CEO, President, COO, International Experience, Automotive, E-commerce, Start-ups
Education
Harvard Business School
MBA, Business
Stanford University
BA, BA, Economics, Sociology
Southern Technical College October 2014 - Present
PlumChoice February 2014 - Present
Peak Systems January 2009 - Present
Southwest Florida College February 2009 - September 2013
ServicePro Lawn and Pest Control March 2008 - October 2008
American Pest Control May 2004 - February 2008
Sun Coast Media Group December 1997 - April 2004
Skills
Microsoft Certified..., Windows 7, Computer Hardware, Active Directory, Computer Repair, Troubleshooting, Microsoft Office, Networking, Network Administration, Network Security, Technical Support, HTML, Software Installation, Windows, Help Desk Support, Customer Service, Microsoft Exchange, CompTIA A+ Certification, CompTIA Network+, XP, Printers, Cisco Technologies, A+ Certified, Operating Systems, Windows Server, Wireless Networking, Laptops, DNS, Servers, Hardware, Disaster Recovery, VPN, Citrix, TCP/IP, Windows Vista, DHCP, System Administration, Routers, Security, Firewalls, Switches, Information Technology, Virtualization, Software Documentation, System Deployment, Computer Security, LAN-WAN, Security+, Windows XP, CompTIA A
Education
American Public University 2015 — 2017
Master of Science (M.S.), Information Technology
Southwest Florida College 2011 — 2013
Bachelor of Science, Information Technology and Security Systems
Southwest Florida College 2010 — 2011
Associate in Science, Web Design and Development
Southwest Florida College 2007 — 2009
Associate in Science, Computer Programming and Database Management
Southwest Florida College 2007 — 2009
Associate in Science, Network Engineering and Administration
PlumChoice November 2013 - Present
Lavastorm Analytics February 2009 - September 2013
mobileMethods 2004 - February 2009
Lightbridge, Inc 2000 - 2004
Lightbridge, Inc 1994 - 2000
Hewlett Packard 1979 - 1994
Skills
Product Management, Program Management, Partnerships, Telecommunications, SaaS, Analytics, Business Analysis, CRM, Business Development, Strategy, Pre-sales, Solution Architecture, Solution Selling, Business Requirements, Proof of Concept, Proposal Generation, Contract Management, Strategic Partnerships, Partner Management, Professional Services, Project Management, Acquisitions, Divestitures, Business Process..., Fraud Detection, Revenue Assurance, Consulting, Mobile Devices, Solution Implementation, Customer Experience, Business Analytics, Management, Wireless, Agile Methodologies, Enterprise Software, New Business Development, Software Development, Cloud Computing, Go-to-market Strategy
Education
Boston University
MBA, Finance and Entrepreneurship
Chaminade High School?
University of Virginia
BSEE
Garmin International August 2010 - Present
PlumChoice October 2009 - May 2010
Skills
Troubleshooting, Customer Service, Windows, Linux, Testing, HTML, Computer Hardware, OS X, Software Documentation, C#, JavaScript, Python, CSS, JIRA, Confluence, Objective-C, iOS, Software Development, Sprints, Regression Testing, Network Administration, Ethical Hacking, JSON, Reverse Engineering, Penetration Testing, Network Security, OS Virtualization, RFID, Computer Hardware..., Windows Server, SharePoint, Visual Studio, Toolchains
Education
Baker College of Muskegon
Computer and Information Systems Security/Information Assurance
Ricoh July 2013 - Present
Barrister Global Services July 2013 - August 2014
CompuCom October 2012 - January 2013
MidSouth Bank July 2011 - October 2012
PlumChoice January 2012 - June 2012
Pitney Bowes August 2010 - July 2011
McNeese State University April 2008 - December 2009
Skills
Customer Service, Contractors, Computer Hardware, Computer Repair, Computers, Cash Register, Windows Registry, Register, Microsoft Word, Microsoft Office, Microsoft Excel, Microsoft Office 2007, Microsoft Publisher, Printers, Photoshop, VMware, Windows
Education
McNeese State University 2008 — 2009
Associate of Science (A.S.), Computer Technology/Computer Systems Technology
McNeese State University 2008 — 2009
Associate of Science, Computer Information Technology
Louisiana State University-Eunice 2006 — 2007
none, Italian Studies
PlumChoice July 2009 - March 2015
7.62mm Firearms July 2013 - February 2014
Time Warner Cable May 2007 - March 2009
Geek Squad February 2005 - January 2007
Skills
Computer Hardware, Computer Software, Network Administration, Software, Active Directory, Windows 7, Windows Server, Norton Ghost, Citrix, A+ Certified, Laptops, Help Desk Support, Printers, Glock Armorer, Software Installation, Hardware, Windows XP, Technical Support, Workstations, Windows Vista, Hardware Support, Servers, Computer Repair, VPN, Operating Systems, DNS, Microsoft Exchange, VMware, Switches, Troubleshooting, Network Security, Networking, System Administration, Software Documentation, TCP/IP, CompTIA A+
Education
Colorado Technical University-Online 2005 — 2009
BS, Information Systems
Community College of the Air Force 2001 — 2003
Military Intelligence, General
Creative Circle March 2013 - Present
Bain & Company (Contract) June 2015 - August 2015
Converse (Contract) March 2014 - June 2015
The Creative Group December 2012 - February 2013
Vistaprint 2013 - 2013
CaseSight September 2012 - November 2012
PlumChoice September 2006 - June 2012
Independent Instructor January 2002 - August 2006
Freelance Artist January 1995 - August 2006
Brainstorm Comics, Inc January 2002 - January 2006
Skills
Graphic Design, Illustrator, Logo Design, Illustration, Sedna Presenter Digital..., Web Design, WordPress, InDesign, Dreamweaver, Adobe Creative Suite, Mac, PowerPoint, Animation, Advertising, Photoshop, CSS, HTML 5, Digital Illustration, Art, Interaction Design, Posters, Adobe Acrobat, Concept Design, Windows, Comic Art, Layout, Web Development, Adobe Muse, HTML, CSS3, Classroom Instruction, Business Cards, Visio, Access, Visual Studio, Microsoft SQL Server
Education
New Horizons Computer Learning Center 2013 — 2013
Multimedia, Graphics and Web Design
American International College 2008 — 2008
Web Graphics Design & Ad Design and Branding
The Artist's Inc 1992 — 1994
Figure Drawing
Art Institute of Boston 1989 — 1992
Commercial Illustration
Univita Health Inc April 2013 - July 2015
PlumChoice December 2010 - October 2012
Skills
Desktop Computers, Customer Service, At Multitasking
Education
Keiser University-Ft Lauderdale 2013 — 2015
Associate of Science (A.S.), Information Technology, 3.4 GPA
PlumChoice April 2015 - Present
The Big One Ice Cream Stand March 2011 - September 2015
Nashua High North Summer Cheerleading Kids Camp August 2009 - August 2012
Skills
Leadership, Organization, Communication Skills
Education
Bentley University 2013 — 2017
Bachelor's degree, Accouting and Finance, Freshman
Oracle May 2014 - Present
Oracle April 2013 - May 2014
PlumChoice August 2011 - March 2013
Massimo Iacono & Partners May 2010 - September 2010
The Hertz Corporation January 2007 - May 2009
Skills
Account Management, Sales Management, New Business Development, SaaS, Call Centers, Market Analysis, Business Development, Salesforce.com, Sales Process, CRM, Management, Customer Experience, Sales
Education
Babson College - Franklin W. Olin Graduate School of Business 2009 — 2011
MBA, Global Management
Berklee College of Music 2002 — 2006
Bachelor of Music, Music Production and Engineering
LivePerson October 2014 - Present
Elsevier October 2012 - September 2014
Central Business Solutions, Inc June 2012 - October 2012
PlumChoice July 2011 - March 2012
Omyen Corp. June 2010 - August 2010
Skills
Marketing, Market Research, Salesforce.com, Social Media Marketing, Microsoft Office, Google Analytics, Analysis, Digital Marketing, Social Media, Sales, New Business Development, Email Marketing, Direct Marketing, WebTrends Analytics, Photoshop, Training, Analytics, Data Warehousing, SQL Server, Statistical Package for..., Marketo, Siebel, Management, CRM
Education
Boston College 2007 — 2011
Bachelor of Business Administration (B.B.A.), Finance, Marketing
Holmdel High School 2003 — 2007
High School Diploma
PlumChoice July 2012 - Present
The Sylint Group September 2009 - July 2012
Skills
IT Administration, Active Directory, DNS Management, DHCP, VPN, IIS, Microsoft Exchange, Microsoft SQL Server, Microsoft Servers, Microsoft Certified..., Microsoft Technologies, Microsoft Office, Network Administration, SonicWALL, Watchguard, SharePoint, Data Backup Solutions, Disaster Recovery, Mentoring, Training, Technical Writing, Visio, Technical Documentation, Virtualization, VMware ESX, Hyper-V, Office 365, Cloud Computing
Education
International Academy of Design and Technology-Tampa 2003 — 2008
Bachelor's degree, Audio Engineering
HubSpot June 2015 - Present
Seismic Software October 2014 - May 2015
PlumChoice 2014 - May 2015
PlumChoice June 2014 - August 2014
Boston University Telefund January 2013 - April 2013
Phillips Academy June 2012 - August 2012
Phillips Academy 2010 - 2012
Skills
Editing, Microsoft Excel, Sales, Teaching, Salesforce.com, Social Media, Event Planning, Market Research, Microsoft Access, Public Speaking, Microsoft Office, Blogging, Teamwork, Leadership, Marketing, Research
Education
Boston University Questrom School of Business 2012 — 2016
Phillips Academy 2008 — 2012
Compass Medical February 2015 - Present
AlliedBarton Security Services May 2012 - May 2015
PlumChoice December 2014 - February 2015
Skills
Windows 7 Migration, VMware, Active Directory, Windows XP, Windows 7, Linux, Android, Security, Asset Management, Laptops, Microsoft Office, Outlook, VoIP, CCTV, Military, Remote Troubleshooting, Computer Hardware..., Encryption Software, Computer Hardware..., Customer Service, Software Installation, Technical Support, Troubleshooting
Education
ITT Technical Institute 2012 — 2016
Bachelor of Science (BSc), Information Security Systems
ITT Technical Institute-Norwood 2012 — 2014
Associate's degree, Information Technology, 3.50
PlumChoice July 2014 - Present
Blue Cross Blue Shield of Massachusetts July 2013 - August 2013
Skills
Computer Repair, Stock associates, moving, Lifting, Software Installation, Microsoft Office
Education
Benjamin Franklin Institute of Technology 2013 — 2015
Still attending, Computer Engineering, sophomore
Madison Park high school 2009 — 2013
High School, ISSN(computer repair)
PlumChoice July 2015 - Present
Emerson Ecologics March 2014 - July 2015
EPOCH Senior Living January 2013 - March 2014
The Paper Store April 2012 - January 2013
The Paper Store December 2009 - April 2012
National Tay-Sachs Allied Diseases August 2009 - October 2009
Cambridge Eating Disorder Center October 2008 - June 2009
VHL Alliance September 2007 - October 2008
Skills
•Proficient in..., •Records management,..., Training, Time Management, Customer Service, Data Entry, Management, Microsoft Word, Process Scheduler, Filing, Medical Records, Recruiting, Employee Training, Employee Relations, Cashiering, Inventory Management, Administrative...
Education
Southern New Hampshire University 2014 — 2016
Graduate Certificate, Human Resources Management and Services
Cambridge College 2009 — 2013
Master of Education (M.Ed.), Elementary Education
Lasell College 2006 — 2008
Bachelor of Science (B.S.), Criminal Justice/Forensics
Westwood College May 2015 - Present
Gumbo's Louisiana Style Cafe 2009 - Present
PlumChoice May 2014 - April 2015
Zucca Ristorante 2011 - 2012
Strings Restaurant 2008 - 2009
Willie G's Seafood and Steaks 2008 - 2008
Palomino 2007 - 2008
Skills
Computer Hardware, Windows 7, Desktop Application..., Help Desk Support, Computer Repair, Hardware Installation, Windows XP Pro, Microsoft Office, Microsoft Excel, Customer Service, Strategic Planning, Coaching, Technical Support, Restaurants, Microsoft Word, Troubleshooting, Network Security
Education
Westwood College of Technology 2014 — 2015
Associate's degree, Information Technology
Cincinnati State Technical and Community College 2004 — 2005
Culinary Arts/Chef Training
Intricate Media LLC March 2015 - Present
PlumChoice October 2013 - Present
Agape Bible Fellowship July 2010 - Present
GS1 December 2008 - November 2009
Walt Disney World January 2006 - June 2006
Skills
Blackberry Enterprise..., Network Administration, Networking, Wireless Networking, Information Technology, IT Administration, Microsoft Office, Android, iOS, Cisco Routers, QuickBooks, Mas 90, Prophecy, Gmail, Email, Social Networking, Data Maintenance, Forums, Interpersonal Skill, Citrix, Citrix Metaframe, Customer Service, Customer Satisfaction, Small Business, Small Business Server, Medium Business, Microsoft SQL Server, Windows Server, Microsoft Excel, Microsoft Word, Microsoft Exchange, Microsoft Technologies, Network Security, Strategic Planning, TCP/IP, Troubleshooting, Entrepreneurship, Data Entry, Data Management
Education
ITT Technical Institute-Dayton 2013 — 2015
Associate's degree, Network and System Administration, 3.96
Sinclair Community College 2005 — 2009
Associate of Arts and Sciences (A.A.S.), Marketing
Aims Community College August 2015 - Present
PlumChoice June 2012 - August 2015
Everon Technology Services January 2012 - June 2014
IBM January 2008 - May 2012
Skills
Customer Satisfaction, Windows Server, Active Directory, Servers, Microsoft Office, Microsoft Exchange, Windows 7, DNS, Networking, Server Management, Windows, VPN, DHCP, DNS management, Windows XP, Windows 8, Windows 10, Office 365, Malware Analysis, Technical Support, Customer Service, Smart Working
Education
Chattahoochee Technical College 2000 — 2002
McEachern High School 1996 — 2000
General Degree
8x8, Inc. September 2011 - Present
Contactual inc. (Company Sold) May 2010 - September 2011
PlumChoice November 2007 - May 2010
Innuity Inc. September 2005 - April 2007
EarthLink August 1999 - September 2005
Skills
Sales Management, Contract Negotiations, Unified Communications, Hosting, Broadband, Strategic Partnerships, SaaS, Channel Management, Partner Management, Call Center, New Business Development, Cloud Computing, Partnership Management, Salesforce.com, B2B, B2C, Affinity Programs, Affiliate Marketing, International Sales, Internet, Contract Negotiation, Channel Partners, Loyalty Programs, Service Providers, CRM, Channel, Telecommunications, Business Development, Professional Services, Managed Services, Enterprise Software, Selling, Sales, Go-to-market Strategy, Product Marketing, Product Management, Marketing Strategy, Call Centers, Strategy, Solution Selling, E-commerce, Direct Sales, Leadership, Strategic Alliances, Business Alliances, Lead Generation, Demand Generation, Start-ups, Mobile Devices, Marketing
Education
Augusta State University 1992 — 1993
Bachelor
Valdosta State University
PlumChoice November 2014 - Present
Private IT Consulting December 2003 - Present
PlumChoice (Contracted through Balance Staffing) March 2014 - November 2014
Metro Kids Konnection August 2004 - March 2010
Liberty Center for the homeless December 2003 - January 2005
Community Resource Education and Development Institute December 2003 - July 2004
Florida State College at Jacksonville August 1996 - June 1999
Skills
Microsoft Office, Microsoft Word, PowerPoint, Microsoft Publisher, Microsoft Excel, Outlook, MS Project, Windows, Customer Service, MySQL, Linux, Visio, Windows 7, Windows XP Pro, HTML, VMware Workstation, Dropbox, Wireshark, TeamViewer, Access Database, OneNote, Remote Desktop, HyperTerminal, Computer Application..., CompTIA A+ Certification, Microsoft Certified..., Troubleshooting, Technical Support, Operating Systems, Hardware, Networking, Help Desk Support, Software Installation, Information Technology
Education
Florida State College at Jacksonville 2013 — 2014
Associate in Science, Networking Services Technology (Network Support)
Florida State College at Jacksonville 2013 — 2013
Technical Certificate, Information Technology Management (PC Support/Cyber Technician)
Florida State College at Jacksonville 2013 — 2013
Technical Certificate, Information Technology Technician (Desktop Support)
Florida State College at Jacksonville 2013 — 2013
Technical Certificate, Information Technology Support Specialist
Sikorsky Global Helicopters August 2013 - Present
Pfizer December 2012 - March 2013
PlumChoice May 2010 - September 2012
Skills
Tech Savy, A+ Certified, Network + Certified, MCSA, IT Hardware Support, IT Strategy, IT Management, Customer Service, Specialty Items, Semiconductor..., Server Migration, Software Installation, Active Directory, VoIP, CCNA, DNS, DHCP, Problem Analysis, Project Management, Resourceful..., Google Analytics, Network Provisioning, Root Cause Problem..., Proactive self-starter, Computer Proficiency, Work Well Independently, Microsoft Word, Articulation, Grace Under Pressure, Healthcare Information..., Information Technology, Group Dynamics, Workforce Planning, Outstanding time..., Outstanding..., Outstanding people..., Outstanding Communicator, Outstanding leadership, Eco Friendly, IT Project & Program..., Security Awareness, Multi Tasking, Task-oriented, Cloud Computing, TCP/IP, Integrity, Technology Integration, Free Thinking, Adaptability, Fun Loving
Education
Colorado Technical University 2004 — 2006
B.S., Information Technology
Penn State University 2000 — 2002
Associate's degree, Semiconductor Manufacturing Technology
Perkiomen school 1992 — 1995
High School Diplomia
A&B Vending Co. June 2015 - Present
A&B Vending Co. June 2014 - June 2015
Next Generation Vending LLC February 2014 - June 2014
Darden Restaurants October 2012 - January 2014
Curaspan Health Group March 2012 - August 2012
Curaspan Health Group January 2011 - May 2012
PlumChoice February 2010 - January 2011
PlumChoice November 2009 - February 2010
PlumChoice February 2008 - November 2009
PlumChoice November 2007 - February 2008
Skills
Customer Service, Call Center, Salesforce.com, Team Building, Process Improvement, Troubleshooting, SaaS, Microsoft Office, Technical Support, Sales, Outlook, Windows, Software Documentation, Microsoft Excel, Training, Team Leadership, Coaching, Vendor Management, Call Centers
Education
Full Sail University 2004 — 2007
Associate of Science, 3D Animation
DMEautomotive October 2014 - Present
PlumChoice October 2013 - November 2014
Enei Financial Solutions December 2011 - May 2014
Regency Technologies April 2011 - May 2013
Cascade United Methodist Church January 2010 - July 2012
Lincoln College of Technology August 2010 - April 2012
Ryla Teleservices\Alorica INC October 2011 - January 2012
Gorham Enterprise October 2008 - April 2011
McDonald's Corporation November 1998 - July 2008
Washington Mutual October 2002 - April 2003
Skills
Windows 7, Technical Support, Troubleshooting, Active Directory, Networking, Computer Hardware, XP, Software Installation, Windows Server, Customer Service, Help Desk Support, Microsoft Office, Servers, Operating Systems, Hardware, Network Administration, Testing, Citrix, Laptops, Windows Vista, VPN, TCP/IP, Computer Repair, Printers, System Administration, Information Technology, Microsoft Exchange, DHCP, Cisco Technologies, Network Security, VoIP, VMware, Wireless Networking, Software Documentation, Routers, Windows, Teamwork, BMC Remedy, DNS, Antivirus, People Skills, Cisco Routers, Desktop Support, Helpdesk Support, Windows XP Professional, Desktop Hardware, Virtualization, Windows Server 2003, Windows Server 2008, IP Networking
Education
University of Phoenix 2012 — 2014
BSIT/ISS, Computer Systems Networking and Telecommunications
Lincoln College of Technology 2009 — 2010
Associates, NCIS
American InterContinental University 2002 — 2004
Associates of Science, Business Administration
Francis Marion University 2000 — 2003
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Click Security 2014 - Present
OSSCube 2014 - 2014
PlumChoice 2011 - 2013
Corero Network Security - TopLayer Security (Acquired by Corero) 2008 - 2011
HP / TippingPoint Technologies 2003 - 2008
HR Recruitment Consultant 2002 - 2003
Intertainer, Inc. 2000 - 2002
Virtualis Systems (Acquired by Allegiance Telecom) 1999 - 2000
Yahoo! - GeoCities (Acquired by Yahoo!) 1998 - 1999
HRCS 1996 - 1998
Skills
Lead Generation, Channel, Demand Generation, Account Management, New Business Development, Channel Management, Start-ups, Sales Management, Team Building, Team Leadership, Cold Calling, Channel Partners, SaaS, Cloud Computing, Management, Sales, Business Development, Marketing, Program Management, Salesforce.com, Solution Selling, Direct Sales, Leadership, Strategy, Business Strategy, Professional Services, Contract Negotiation, Competitive Analysis, Strategic Partnerships, Cross-functional Team..., Enterprise Software, B2B, Recruiting, Go-to-market Strategy, Product Management, Sales Process, Security, Product Marketing, CRM, Marketing Strategy, Managed Services, Network Security, Wireless, Networking, Software Industry, Selling, Executive Management, Sales Enablement, Business Alliances, International Sales
Education
Arizona State University
Staples September 2013 - Present
Responsys June 2010 - September 2013
Yesmail November 2009 - May 2010
e-Dialog August 2006 - October 2009
PlumChoice January 2006 - June 2006
Capital One Auto Finance September 2002 - May 2005
Directech eMerge January 2001 - September 2002
WebEx January 2000 - November 2000
APC December 1997 - February 2000
Casual Male Retail Group May 1997 - December 1997
Skills
Email Marketing, Database Marketing, Digital Marketing, Direct Marketing, Multi-channel Marketing, Lead Generation, Online Advertising, Salesforce.com, Customer Acquisition, Integrated Marketing, CRM, E-commerce, Interactive Marketing, SaaS, Marketing Communications, Account Management, Display Advertising, B2B Marketing, Web Marketing, Marketing, Loyalty Marketing, eCRM, Relationship Marketing, Marketing Management, Digital Media, B2B, Segmentation, Marketing Automation, Mobile Marketing, Analytics, Management, Strategic Partnerships, Business Development, Online Marketing, Product Management, Social Media Marketing, Leadership
Education
Assumption College 1992 — 1996
Bachelors, English, Communications, Education
Xaverian Brothers High School 1988 — 1992
Private June 2014 - Present
ClickFuel.com April 2010 - December 2013
Nuance Communications October 2009 - January 2010
PlumChoice November 2007 - August 2009
Monster December 1999 - May 2007
Thomson Global Markets June 1998 - December 1999
First Notice Systems May 1996 - September 1998
Stream 1998 - 1998
RBS Group, Inc. August 1995 - May 1996
AMS 1987 - 1995
Skills
Software Development, SaaS, Call Center, IT Operations, Cloud Computing, Start-ups, Multinational, Energy Industry, Finance, Insurance, Enterprise Software, CRM, E-commerce, Team Leadership, Salesforce.com, Business Intelligence, Strategic Partnerships, Sales, Outsourcing, Leadership, Business Development, Call Centers, Executive Management, Integration, Cross-functional Team..., Management, Product Management, Strategic Planning, Agile Methodologies, SDLC, Vendor Management, Business Process, Team Management, Personal Style, Databases, Strategy, Marketing, Process Improvement, Data Center, Product Development, B2B, Entrepreneurship, Lead Generation, Analytics, Digital Marketing, Selling, Security, Consulting, Professional Services, Project Management
Education
Suffolk University - Sawyer Business School 1976 — 1978
MBA, Business
Boston University - School of Management 1969 — 1973
BS BA, Business
Kronos February 2014 - Present
PlumChoice October 2011 - February 2014
Kiva March 2010 - September 2011
Authoria August 2008 - August 2009
Boston Product Management Association June 2005 - December 2008
Performix 2006 - 2007
InfoWave Technologies, Inc. September 2001 - May 2006
Lightship Telecom March 2000 - September 2001
Randstad 1998 - 1999
Southwest Baptist University August 1995 - September 1997
Skills
Data Warehousing, XML, MySQL, Data Migration, Product Management, SaaS, Agile Methodologies, Enterprise Software, Product Marketing, Cloud Computing, Cross-functional Team..., Agile Project Management, Business Analysis, Start-ups, Requirements Analysis, Program Management, Scrum, Entrepreneurship, Product Development, Software Project..., Project Management, CRM, Leadership, Product Launch, Management, Software Development, Integration, Go-to-market Strategy, Strategy, Microsoft SQL Server, ERP, E-commerce, Business Intelligence, Analytics, Strategic Partnerships, Project Planning, Competitive Analysis, Vendor Management, Product Lifecycle..., Mobile Devices, Databases, Process Improvement, SDLC, Sales Enablement, Marketing
Education
Babson College - Franklin W. Olin Graduate School of Business 2010 — 2012
Master of Business Administration (MBA)
Daniel Webster College 1999 — 2001
BS
Southwest Baptist University 1995 — 1997
RoostWise, Inc. July 2014 - Present
PlumChoice January 2012 - Present
Sonicbids 2009 - 2013
PlumChoice Inc January 2001 - January 2012
CommerceTone Inc. 2000 - 2001
Avaya 1998 - 2000
3Com 1996 - 1998
Chipcom 1986 - 1996
Skills
Start-ups, Strategic Partnerships, Business Strategy, SaaS, Cloud Computing, Go-to-market Strategy, Product Management, Marketing, Enterprise Software, Mobile Devices, Venture Capital, CRM, Integration, Troubleshooting, Managed Services, Channel Partners, Data Center, Telecommunications, P&L Management, Entrepreneurship, Business Innovation, Technological Innovation, Business Model..., Talent Acquisition, Strategy, Product Development, Product Marketing
Education
Northeastern University 1988 — 1991
Master of Business Administration (M.B.A.), Business Administration and Management, General
Lehigh University 1978 — 1982
BSEE, Electrical and Electronics Engineering
Cosenta LLC November 2013 - Present
PlumChoice December 2010 - November 2013
Edgewater Technology January 2009 - November 2010
Edgewater Technology 2007 - December 2008
Edgewater Technology June 2000 - 2006
HSBC (Formerly HFC Bank UK) 1998 - 2000
National Physical Laboratory (NPL) 1993 - 1995
Skills
Consulting, Software Development, Agile, Change Management, System Architecture, Enterprise Architecture, Sales Management, New Business Development, Contract Negotiation, Integration, IT Strategy, IT Management, Property & Casualty..., Insurance, Portals, SOA, Executive Management, Software Design, Scrum, Agile Project Management, Software Project..., Data Warehousing, Agile Methodologies, Software Engineering, CRM, Web Services, Professional Services, SaaS, Business Analysis, Vendor Management, SharePoint, Management, Enterprise Software, SDLC, Cloud Computing, Architecture, Requirements Analysis, Business Intelligence, Quality Assurance, Web Applications, Java Enterprise Edition, Product Management, Oracle, Microsoft SQL Server, Requirements Gathering, Data Modeling, SQL, Databases, Unix, Architectures
Education
Babson College - Franklin W. Olin Graduate School of Business
MBA
Imperial College London 1995 — 1996
MSc
Imperial College London 1995 — 1996
Diploma of Imperial College
Lancaster University 1990 — 1994
BSc
PlumChoice December 2011 - Present
Sonus Networks 2005 - 2011
Lightbridge, Inc. 2001 - 2004
ePresence (formerly Banyan) 1998 - 2001
Eastman Software (formerly Wang Software Business Unit) 1995 - 1998
Skills
CRM, Salesforce.com, Professional Services..., Sales Process..., Systems Requirements..., Forecasting, Financial Analysis, Sales Pipeline..., Field Support, Executive Reporting, Executive Management, Finance, Sales Management, SaaS, Sales, Sales Process, Management, Sales Operations, Product Management, Cross-functional Team..., Telecommunications, Start-ups
Education
Bentley University
Bachelor of Science, Accounting
Gwinnett Technical College August 2013 - Present
PlumChoice April 2011 - February 2012
Unisys June 2008 - December 2009
IBM for DeCA July 2007 - December 2007
JAS Forwarding USA, Inc January 2001 - May 2006
US Army June 1982 - October 2002
NAC International November 1998 - December 1999
CompUSA February 1993 - April 1999
Skills
Microsoft Certified..., A+ Certified, ITIL, Networking, Leadership, Management, Training, Software Installation, Technical Support, Team Leadership, CWSP, VPN, Human Resources, Databases, System Administration, Help Desk Support, Sales, Security, Servers, Employee Benefits, Virtualization, Software Documentation, Call Centers, IT Management, Troubleshooting, Network Administration, Cloud Computing, Windows 7, Computer Hardware, Logistics, Windows, Network Security, E-Learning, E-commerce, Lotus Notes, Active Directory, DHCP, Microsoft SQL Server, XP, Recruiting, Call Center Agent at..., ITIL v2 IPSR, Field Trainer, Telecommuter, HDI Help Desk Manager, MCP, MS Office Master, Wireless Networking, DoD, S+
Education
Gwinnett Technical College 2013 — 2014
Certificate, Health IT
Gwinnett Technical College 2012 — 2013
Diploma, Computer and Information Security
University of Maryland University College 1999 — 2002
MS, eCommerce
US Army Combined Arms Center 1999 — 2000
Certificate, Command and General Staff College
Suffolk University - Sawyer Business School 1991 — 1993
MBA, Business
University of Central Florida 1978 — 1982
BS, Liberal Studies (CS, Math, Hist)
The Lasik Vision Institute™ April 2015 - Present
nDivision April 2014 - April 2015
CDW April 2012 - April 2014
ADAR IT November 2010 - April 2012
iVenture Solutions May 2007 - November 2010
PlumChoice June 2006 - May 2007
Robert Half Technology 2005 - 2006
Community Partnership for Children August 2004 - June 2005
Skills
Windows Server 2012, Windows 10, Windows vNext, Active Directory, VMware, Microsoft Exchange, Windows Server, Servers, Network Administration, IIS, Citrix, Troubleshooting, Windows, Windows 7, Virtualization, DNS, VMware View, VMware Infrastructure, VLAN, Microsoft DNS, Dell PowerEdge Servers, VDI, Virtual Desktop..., Blackberry Enterprise..., VPN, SonicWALL, Windows 7 Migration, Dell OpenManage, Dell Switches, Windows Remote Desktop, App-V, Amazon RDS, Robocopy, RDS, Networking, VMware ESX, Technical Support
Education
Florida State College at Jacksonville 2001 — 2003
AA
Mainland High School 1997 — 2001
Mirelle Marketing March 2015 - Present
The Derryfield School August 2014 - July 2015
Contract Logix, LLC August 2013 - August 2014
PennWell June 2012 - August 2013
Citrix Systems, Inc. (formerly Virtual Computer, Inc.) November 2011 - June 2012
PlumChoice June 2008 - November 2011
Express June 2009 - January 2011
Bentley University September 2008 - May 2009
Bentley University August 2006 - May 2009
Bentley University December 2005 - May 2009
Skills
Marketing Communications, Marketing Strategy, Salesforce.com, Sales Operations, Business Metrics, Customer Service, Customer Loyalty, Email Marketing, Webinars, Press Releases, Budgeting, Website Administration, Graphic Design, Content Development, Video Editing, Audio Editing, Copy Editing, Blogging, Social Media, SEO, Budgets, Competitive Analysis, Leadership, Public Relations, Market Research, Digital Marketing, Product Marketing, Direct Marketing, Online Marketing, Marketing, Social Media Marketing, Content Strategy, Content Marketing, Content Writing, Web Content Management, Web Content Creation, Microsoft Office, Photoshop, Photography, InDesign, Illustrator, Business Development, Analysis, Project Management, Program Management, Management, Process Improvement, Sales, Event Planning, Advertising
Education
Bentley University 2005 — 2009
BS, Marketing & Media Arts and Society, French
Orion Jet Center August 2013 - Present
Verizon Terremark July 2012 - August 2013
PlumChoice April 2012 - July 2012
Advanced Micro Services February 2012 - April 2012
Bijoux Terner LLC October 2011 - January 2012
Arise Virtual Solutions Inc. July 2011 - October 2011
Teleperformance June 2010 - July 2011
Alamo Rent A Car July 2009 - August 2010
Microtronics Overseas / Rent A Cellular, Inc. September 2005 - June 2009
Skills
Active Directory, VPN, Microsoft Exchange, Software Installation, Troubleshooting, Servers, Windows, Routers, Blackberry Enterprise..., Cisco Technologies, Printers, Networking, Remote Access, Windows 7, Microsoft Office, Virus Removal, System Deployment, WAN, Windows Server, Spanish, Sonicwall, Cisco VPN, Outlook, Peripherals, LogMeIn, RSA SecurID, Bomgar, Portuguese, Hardware Diagnostics, RSA Tokens, Sonicwall VPN, TeamViewer, Internet Troubleshooting, Citrix, Citrix Share File, WSUS, SSM, Maxxes, Spiceworks, SonicWALL
Education
ITT Technical Institute 2015 — 2015
Bachelor’s Degree, Information Technology Project Management
Florida Career College-Miami 2004 — 2011
Associates, IT Network Engineer
Florida Career College-Pembroke Pines 2003 — 2005
Associates, PC Repair Technician
Attivio 2012 - Present
PlumChoice 2011 - 2012
Aveksa - Acquired by EMC (NYSE: EMC) 2009 - 2011
Equilibrium Solutions Corp. - Acquired by EnerNOC (Nasdaq: ENOC) 2007 - 2009
OpenPages, Inc. - Acquired by IBM 2001 - 2006
Object Design / Excelon Corp. - Acquired by Progress Software (Nasdaq: PRGS) 1993 - 2001
Digital 1987 - 1993
CMC LTD 1983 - 1985
CMC LTD 1983 - 1985
Skills
Customer Management, Integration, Market Development, Strategic Planning, Fundraising, Start-ups, Enterprise Software, Management, SaaS, Business Intelligence, Professional Services, Strategy, Strategic Partnerships, Leadership, Product Management, Big Data, Cloud Computing, Solution Selling, Go-to-market Strategy, Contract Negotiation, Business Development, Entrepreneurship, Account Management, Cross-functional Team..., Program Management, Pre-sales, Business Analysis, Direct Sales, SOA, Business Alliances, Software Development, CRM, Consulting, Analytics, Databases, Sales Process, Sales Enablement, Salesforce.com, Demand Generation, Enterprise Architecture, Agile Methodologies, Software Industry, Lead Generation, P&L Management, Mobile Devices
Education
Boston University
M.S., Business Administration
Syracuse University
M.S., Computer Science
University of Madras
B.S., Physics
Appcelerator April 2012 - Present
Grantges Consulting March 2011 - Present
3 WiseGuy Productions June 2008 - January 2014
PlumChoice October 2011 - April 2012
Consona Corporation July 2009 - March 2011
MyOrgWorks 2011 - 2011
SupportSoft, Inc. July 2006 - June 2009
AT&T November 2003 - July 2006
Prodigy Communications 2001 - 2003
Vectris Communications 2000 - 2001
Skills
Product Marketing, Program Management, Product Development, Product Management, Software Development, SOA, Integration, Web Applications, E-commerce, Appcelerator Titanium, Mobile Enterprise, Mobile Strategy, Mobile Platforms, Mobile Analytics, Mobile Architecture, Mobile Applications, Android Development, Cloud Applications, Technical Sales..., Technical Sales..., Sales Enablement, Product Strategy, SaaS, Software Sales..., Web Development, Web Design, CSS, jQuery, Marketing Strategy, Software Engineering, Marketing Communications, Graphic Design, XHTML, Enterprise Architecture, CMS, Competitive Analysis, User Interface Design, Go-to-market Strategy, Front-end Development, Product Launch, Market Research, Software Design, Data Modeling, Process Improvement, Technical Product Sales, Titanium Mobile, Enterprise Software, Strategy, Professional Services, CRM
Education
Arizona State University 1993 — 1998
Computer Science, Zoology
Skillsoft May 2015 - Present
PlumChoice September 2011 - May 2015
SkillSoft August 2005 - September 2011
Providus Software Solutions March 2002 - June 2005
ChoicePoint Precision Marketing February 2000 - October 2001
Harte-Hanks June 1996 - February 2000
Alltel May 1991 - May 1996
Skills
Leadership, Databases, SaaS, Cloud Computing, Software Project..., Program Management, Project Management, Business Development, Professional Services, Enterprise Software, Product Management, Business Analysis, Cross-functional Team..., Consulting, SharePoint, Agile Methodologies, Software Development, Management, Integration, Vendor Management, Team Management, Requirements Gathering, Quality Assurance, Strategy, Team Leadership, Salesforce.com, Software Documentation, Process Improvement, Change Management, CRM, Business Process..., Product Development, SDLC, PMP, Requirements Analysis, Scrum, Agile Project Management, Project Portfolio..., IT Strategy, Enterprise Architecture, IT Management, Visio, Project Planning
Education
Brandeis University 2012 — 2015
MS
Daniel Webster College
BS
Derryfield
MaxMind May 2014 - Present
The Yacobian Group March 2014 - May 2014
Aquent January 2013 - July 2013
Aquent April 2012 - January 2013
PlumChoice September 2009 - December 2011
PlumChoice April 2009 - December 2011
PlumChoice November 2008 - September 2009
Toston, LLC February 2007 - October 2008
NANCO - Nancy Sales Co. January 2003 - January 2007
Celox Networks 2000 - 2002
Skills
Product Management, Professional Services, Start-ups, SaaS, E-commerce, CRM, Agile Methodologies, Agile, CSPO, B2B, Cloud Computing, Cross-functional Team..., Integration, Web Services, User Acceptance Testing, User Experience, Marketing Management, Product Launch, Product Marketing, Product Requirements, Management, Market Requirements..., Product Development, Enterprise Software, SDLC, Online Learning, MOOC, Mobile Applications, B2C, Waterfall, Product Strategy, Roadmap, Market Requirements, Feature Definition, Consensus Building, Cross-group..., Product Requirements..., Engineering Management, Go-to-market Strategy, Telecommunications, Strategic Partnerships, Software Documentation, Project Management, Software Project...
Education
Clark University
BA, Computer Science & Business Management
GoDaddy June 2014 - Present
Fundu Software Inc. June 2011 - Present
PlumChoice February 2010 - June 2011
TripAdvisor October 2009 - May 2010
Project Playlist May 2009 - October 2009
Total Music LLC May 2008 - April 2009
Ruckus, Inc. September 2006 - April 2008
Harte-Hanks, Inc. April 2002 - September 2006
Extraprise, Inc. March 1999 - August 2001
NirvanaSoft, Inc. September 1997 - February 1999
Skills
Data Warehousing, ETL, Database Design, High Performance..., Performance Tuning, Compilers, Hadoop, Pentaho, SSIS, Abinitio, SSAS, SSRS, SQL Server, Oracle, MySQL, Python, SQL, Java, Parsing, Microsoft SQL Server, Software Development, XML, Web Services, Data Modeling, Web Applications, T-SQL, PL/SQL, Analysis Services, Business Intelligence, Hive, Big Data, Sqoop, Integration, PostgreSQL, Shell Scripting
Education
Boston University 2001 — 2004
Master of Science, Computer Science
Indian Institute of Technology, Kanpur 1982 — 1986
B Tech, Electrical Engineering
Qvidian March 2015 - Present
Qvidian May 2014 - March 2015
PlumChoice April 2010 - May 2013
PlumChoice November 2008 - April 2010
AT&T August 2006 - October 2008
AT&T September 2004 - August 2006
AT&T March 2003 - September 2004
AT&T February 2000 - March 2003
NESLAB Instruments (acquired by Thermo Scientific) May 1995 - February 1999
Skills
SaaS, Strategic Partnerships, Product Management, Go-to-market Strategy, Product Marketing, Sales Process, Telecommunications, Leadership, Strategy, Cloud Computing, Enterprise Software, Salesforce.com, Managed Services, Agile Methodologies, Product Development, Sales Operations, Competitive Analysis, Contract Negotiation, Business Development, Marketing, Mergers & Acquisitions, Professional Services, Cross-functional Team..., Business Alliances, Customer Experience, Partner Management, Sales Enablement, Solution Selling, Start-ups, CRM, Lead Generation, Demand Generation, Channel Partners
Education
Boston University - School of Management
Master of Business Administration (MBA)
University of New Hampshire
Bachelor of Science (B.S.)
Brainshark March 2013 - February 2014
PlumChoice June 2012 - February 2013
Endeca Technologies (acquired by Oracle Corporation) January 2010 - February 2012
Endeca Technologies April 2006 - January 2010
Moduslink Corporation April 2005 - April 2006
Polaroid Corporation June 2000 - April 2005
R.G. Vanderweil Engineers April 1996 - August 1998
Skills
Strategic Financial..., Financial Modeling, Finance, Financial Analysis, Analytics, Forecasting, Strategy, Mergers & Acquisitions, Financial Reporting, Budgets, Professional Services, Mergers, Strategic Planning, Enterprise Software, Analysis, Cash Flow, Benefit Cost Analysis, Cost Accounting, Corporate Finance, Business Analysis, Financial Accounting, Accounting, Management, Relationship Management, Capital Budgeting, Business Intelligence, Financial Forecasting, Cash Flow Forecasting, Executive Management
Education
Boston College - Wallace E. Carroll Graduate School of Management 1998 — 2000
University of Massachusetts Boston 1990 — 1995
BS, Business Management
Ahlstrom September 2015 - Present
DeJordy, Dugre, Croteau & Co., PC November 2013 - September 2015
PlumChoice October 2012 - October 2013
PlumChoice September 2011 - October 2012
PlumChoice June 2009 - September 2011
Samet & Company, PC January 2006 - April 2009
Skills
Accounting, Financial Analysis, Revenue Recognition, US GAAP, GAAP, CPA, Financial Statements, Microsoft Excel, Tax Preparation, Corporate Tax, Small Business Tax, Financial Reporting, Start-ups
Education
University of Massachusetts at Amherst - Isenberg School of Management 2001 — 2005
Bachelor of Business Administration (BBA), Accounting
University of Massachusetts, Amherst 2001 — 2005
Bachelor of Science (BS), Hospitality and Travel Management
Mercer March 2012 - Present
PlumChoice August 2011 - February 2012
Cox Communications October 2007 - August 2011
National City Golf Finance June 2006 - October 2007
Textron Financial Corporation 1999 - 2006
Skills
Six Sigma, Process Improvement, Call Center, Operational Excellence, Change Management, Operations Management, Continuous Improvement, Performance Management, Vendor Management, Coaching, Team Building, Cross-functional Team..., Problem Solving, Customer Satisfaction, Account Management, Management, Customer Service, Call Centers, CRM, Business Analysis, Business Process..., Strategy, Forecasting, Outsourcing, Team Leadership, Customer Experience, Program Management, Project Management, Sales, Training
Education
Bryant University
Certified Six Sigma Black Belt
Johnson & Wales University
PlumChoice February 2013 - Present
N-I-Tech, LLC March 2012 - June 2012
Telamon February 2011 - March 2012
Telamon September 2010 - February 2011
Telamon September 2009 - September 2010
AmeriPath September 2008 - April 2009
Teleperformance December 2005 - November 2007
Teleperformance October 2005 - December 2005
Teleperformance April 2005 - October 2005
Teleperformance November 2004 - April 2005
Skills
Technical Support, Computer Hardware, Operating Systems, Visual Basic, Networking, Windows Server, HTML, TCP/IP, SharePoint, Call Centers, A+ Certified, Troubleshooting, Training, Active Directory, Windows 7, XP, Software Documentation, Windows, Customer Service, Help Desk Support, Visio, Wireless Networking, Telecommunications, Security, Hardware, VPN, Servers, Windows XP, Software Installation, Switches
Education
Kettering University 1998 — 2004
Bachelor of Science (BS), Computer Engineering (incomplete)
GE Measurement and Sensing June 2015 - Present
Ward Hill Marketing December 2014 - June 2015
Shawmut November 2012 - December 2014
PlumChoice April 2012 - November 2012
Teradyne February 2008 - April 2012
Empirix October 2006 - December 2007
Skills
Enterprise Software, Telecommunications, Technical Writing, Testing, Marketing Communications, Product Launch, Project Management, Marketing Budget..., Trade Shows, Webinars, Content Development, Cross-functional..., Advertising, Program Management, Direct Mail, CRM, Media Relations, Email Marketing, Digital Printing, Offset Printing, Creative Writing, Management, Marketing, Direct Marketing, Social Media Marketing
Education
Bridgewater State University 2001 — 2006
Bachelor of Science, Marketing, Accounting, Finance
Massachusetts Council on Compulsive Gambling June 2015 - Present
PlumChoice August 2014 - June 2015
PlumChoice 2014 - 2015
Triwire August 2013 - February 2014
Northeast Arc December 2012 - August 2013
Harvard University February 2012 - June 2012
RNK Communications October 2003 - August 2011
Wave2Wave Communications / RNK Communications 2003 - 2011
Fidelity Investments 1995 - 1999
Fidelity Investments 1995 - 1999
Skills
Troubleshooting, Computer Network..., VoIP, Customer Service, Telephony, Call Centers, Project Management, Network Design, Team Building, Microsoft Office, WAN, TCP/IP, Program Management, Switches, Data Center, Vendor Management, SIP, BGP, Employee Training, Leadership, Mentoring, Youth Mentoring
Education
Boston College
JP High
high
AlphaNet, Inc July 2015 - Present
AlphaNet, Inc October 2013 - July 2015
PlumChoice May 2013 - September 2013
Hometech I.T. Services August 2008 - February 2011
Freelance IT Consultant & Service Provider 2004 - 2011
Skills
Microsoft Office, Project Management, Photoshop, Project Coordination, Risk Assessment, Marketing, Negotiation, Account Management, Social Media Marketing, Problem Solving, Process Improvement, Customer Service, Data Analysis, Strategic Planning, Social Media, Network Administration, Network Security, Computer Repair, Computer Security, Active Directory, Microsoft Exchange, CompTIA Network+..., CompTIA A+ Certification, Windows, OS X, Wireless Networking, Computer Maintenance, System Deployment, CompTIA Security+...
Education
Florida International University 2004 — 2012
Libertal Studies, Political Science
Florida International University
Bachelor of Arts (BA), Policitical Science, Liberal Studies
Wipro August 2014 - Present
PlumChoice December 2009 - May 2011
Tech USA December 2007 - March 2008
Skills
Troubleshooting, Software Installation, Wireless Networking, Networking, XP, Laptops, Help Desk Support, Windows 7, Printers, Technical Support, Windows Server, VPN, Call Centers
Education
Westwood College-Northlake 2012 — 2013
Network and System Administration/Administrator, 3.75
Albany State University 1990 — 1992
TeleTech July 2012 - Present
PlumChoice October 2011 - March 2012
support.com December 2006 - September 2011
Convergys 2003 - 2007
Skills
Call Center, Technical Support, Vendor Management, Workforce Management, Quality Assurance
Education
Carleton University 1987 — 1991
Hillfield-Strathallan College 1982 — 1987
PlumChoice January 2014 - Present
PlumChoice August 2011 - Present
RSA, The Security Division of EMC 2010 - August 2011
Demandware 2007 - 2009
Self-Employed 2004 - 2006
Paytronix Systems 2002 - 2004
Event Zero 2000 - 2001
Education
Massachusetts Institute of Technology
Bachelor of Science (B.S.)
Valspar March 2013 - Present
Mikeotech January 2001 - Present
Kent County of Michigan October 2012 - March 2013
Logical Technologies May 2012 - September 2012
Logical Technology April 2012 - September 2012
Plumchoice January 2011 - January 2012
MetroHealth Medical Center July 2008 - 2009
Skills
Healthcare Information..., Windows, Servers, Windows Server, Linux, VMware, McKesson PACS, Windows 7, XP, Android, Operating Systems, Computer Hardware, Troubleshooting, Active Directory, Networking, Technical Support, Help Desk Support, Hardware, Information Technology, System Deployment, Microsoft Exchange, Windows XP
Education
Davenport University 2008 — 2013
BS, Cisco Networking CCNA
PlumChoice January 2013 - Present
EVS - Nespresso B2B February 2012 - December 2012
UITP February 2007 - May 2011
Skills
Foreign Languages, Event Management, Sales, Account Management, Marketing, Customer Oriented, Trade Shows, Business Development, B2B, Project Management, Key Account Development, Marketing Strategy, Negotiation, Business Strategy, Event Planning, French, New Business Development, Strategy, Management, Marketing Management, Project Planning, Change Management, Business Planning, Contract Negotiation, Interpersonal...
Education
Humboldt-Universität zu Berlin 2005 — 2006
ULB - Universtity of Brussels 2000 — 2005
Masters Degree
PlumChoice April 2015 - Present
SASEF January 2005 - Present
PlumChoice April 2013 - April 2015
Reliable Resources, Inc. October 2008 - February 2015
Tahitian Noni International 2003 - 2009
Colorgraphic Communications Corp. 2001 - 2008
AMI: American Megatrends, Inc. January 1999 - October 2001
Keystone Computeer rentals 1998 - 1999
Skills
Network Administration, Help Desk Support, Remote Desktop, Trade Shows, Digital Signage, Computer Hardware, Computer Repair, Sales, Direct Sales, Operating Systems, System Integration..., Team Building, Motivational Speaking, QuickBooks, NetSuite, Audio Engineering, Music Production, Communication Skills, Cloud Storage, Video Production, Desktop Computers, Wireless Networking, Wireless Routers, Wireless Security, Non-profits, Contract Negotiation, Team Leadership, IT Solutions, Foreign Currency, Curriculum Design, FX trading, Project Coordination, Project Management, Servers, Business Intelligence, Management, Nonprofits, Windows, Troubleshooting, Software Installation, Integration, Networking, System Administration, Technical Support, Laptops, Hardware, XP, Strategic Partnerships, Security, Network Security
Education
Art Institute of Atlanta 1988 — 1990
Associate of Arts and Sciences (A.A.S.), Business Entertainment Management
Spencer High School 1984 — 1988
PlumChoice September 2008 - Present
PlumChoice October 2007 - September 2008
PlumChoice September 2006 - October 2007
PlumChoice November 2005 - September 2006
Education
Isenberg School of Management, UMass Amherst 2000 — 2004
Cigna March 2014 - Present
PlumChoice December 2012 - February 2014
PlumChoice Online PC Services November 2010 - December 2012
PlumChoice Online PC Services May 2009 - November 2010
PEM Real Estate Group April 2007 - January 2008
eTelecare Global Solutions August 2006 - April 2007
2Wire December 2005 - August 2006
Wal-Mart, Inc August 2005 - December 2005
Granite Computer Solutions, Inc February 2005 - June 2005
Fry's Electronics May 2001 - February 2005
Skills
A+ Certified, Desktop Support, Security+, Laptops, Printers, Computer Hardware, Troubleshooting, Workstations, Software Installation, XP, Hardware, Computer Repair, Remote Support, Customer Service, Windows, Peripherals, Operating Systems, Microsoft Office, Windows 7, Diagnostics, Inventory Management, Wireless, Escalation, Windows Vista, Hardware Diagnostics, Technical Support, Remote Desktop, Networking, Active Directory, Help Desk Support, CompTIA, Hardware Support, Norton Ghost, VPN, Wireless Networking, Routers, DHCP, Citrix, Servers, Windows Server, Windows XP Pro, Windows XP
Education
Capella University 2015 — 2017
Bachelor of Science (B.S.), Information Technology
Glendale Community College 2008 — 2013
ABUS SR For Computer information Systems, Computer and Information Systems Security/Information Assurance
TechSkills 2007 — 2009
Certificate, N+, S+, CCNA, MCSE
Art Institute of Phoenix 2000 — 2000
Certificate, Professional Cooking
Blackbaud April 2015 - Present
PlumChoice November 2014 - January 2015
Verizon Wireless July 2013 - June 2014
Verizon Wireless November 2012 - July 2013
HP Enterprise Services September 2009 - May 2011
Ace Logistics LLC. April 2005 - July 2009
Circuit City October 2007 - January 2008
Circuit City November 2006 - January 2007
Skills
VB.NET, Java, C++, C#, HTML, Databases, Data Structures, Research, PC Hardware, Windows, Linux, Database Design, Teamwork, Time Management, Oral & Written..., Multi-line Phone, iOS, Android, Blackberry OS, Windows Phone 8, Computer Hardware, Laptops, Customer Satisfaction
Education
ITT Technical Institute-Arnold 2006 — 2009
Associate of Science (AS), Software Applications Programming, 4.0
Bourbon High School 1997 — 2001
AirInsight July 2011 - Present
The Arvai Group June 2008 - Present
PlumChoice August 2015 - September 2015
Snapshot Sports Photography 2012 - May 2013
Triple Decker Pictures June 2010 - November 2010
Small Meadow Studio September 2009 - March 2010
Skills
Microsoft Office Suite, Final Cut Pro, Final Draft, Creative Strategy, Professional Sales..., Computer Assembly, Computer Diagnostics, Public Speaking, Comedic Writing, Microsoft Office, Sales, Direct Sales, Editing, Digital Media, Copy Editing, Structural Editing, Advertising, Photography, Social Media, Marketing, Comedy, Social Networking, Social Media Marketing, Newsletters, Writing, Management
Education
Emerson College 2006 — 2008
BA, Fiction, Literature, Film
University of Hartford 2004 — 2006
AA, Film, Creative Writing, General studies
Salem High School
Progress Software Corporation January 2008 - Present
PlumChoice September 2007 - January 2008
Potpourri Group, Inc August 2006 - September 2007
Solutions, Inc August 1995 - October 1995
Computer Associates January 1989 - June 1991
Jackson Laboratory January 1983 - December 1988
Skills
OpenEdge, Progress 4GL, SQL, Technical Support, KCS, KT, SCP, C, C#, Java, Windows, Unix, SOA, .NET, RDBMS, ESB, Linux, Web Services, Troubleshooting, SaaS, Enterprise Software, Programming, Databases, Cloud Computing
Education
Boston University 2006 — 2011
Master of Science (M.S.), Computer Science with concentration in Security
University of Maine 1976 — 1982
Bachelor of Arts (B.A.), Computer Science with concentration in Business Administration
PlumChoice March 2009 - Present
NaviMedix May 2008 - January 2009
PlumChoice Online PC Services 2009 - 2009
Office of the State Auditors 2003 - 2008
Skills
Requirements Analysis, Business Analysis, Agile Methodologies, Scrum, Software Project..., Testing, Software Development, Quality Assurance, Software Documentation, Cross-functional Team..., XML, Microsoft SQL Server, SDLC, Test Planning, E-commerce, Telecommunications
Education
Bentley College - Elkin B. McCallum Graduate School of Business 2006 — 2008
Masters, Information Technology
Northeastern University 2000 — 2005
Computer Technology, Computer/Business
Lawrence Highschool 1996 — 2000
Highschool Diploma
PlumChoice March 2014 - Present
inVentiv Health April 2011 - March 2014
PAREXEL September 2010 - May 2011
PAREXEL April 2009 - December 2010
Synta Pharmaceuticals October 2008 - March 2009
BAE Systems June 2004 - September 2008
Education
Bentley College - Elkin B. McCallum Graduate School of Business 2006 — 2008
MBA, Concentration in Management
Bentley University 2000 — 2004
BS, Finance
Boston Financial Data Services September 2011 - Present
Boston Financial Data Services November 2010 - May 2011
PlumChoice June 2010 - September 2010
Hachette Book Group July 2009 - December 2009
State Street Bank October 2007 - March 2009
Harvard University June 2007 - September 2007
Time Warner Book Group October 2005 - March 2007
Aspen Technologies January 2005 - June 2005
CVS Pharmacy September 2004 - December 2004
Fidelity Investments October 2003 - April 2004
Education
Boston University
Master of Science, Computer Engineering
Boston University
Bachelor of Science, Computer Engineering
OnProcess Technology August 2015 - Present
OnProcess Technology November 2014 - Present
QPC October 2013 - November 2014
Forsythe March 2013 - October 2013
PlumChoice December 2008 - January 2013
cross country 2007 - 2008
Comcast November 2003 - December 2007
Verizon April 1987 - March 2001
Skills
Program Management, Cross-functional Team..., Integration, Professional Services, Project Management, Call Center, SaaS, CRM, Vendor Management, Telecommunications, Call Centers, Leadership, Team Leadership, Manage Client..., Business Development, Process Improvement, Team Building, Management, Forecasting, Product Management, Budgets, Quality Assurance, Competitive Analysis, Training, Analysis, Account Management, Software Documentation, Customer Satisfaction, Pre-sales, Requirements Gathering, Business Analysis, Operations Management, Sales, New Business Development, Outsourcing
Education
University of Phoenix 2013 — 2014
MBA, Business
Emmanuel College 1994 — 1997
BS, Business Management
Boston University 2010 — 2010
Project Management PDUs, Project Management
PlumChoice July 2010 - Present
PromoCentric June 2009 - June 2010
PlumChoice November 2008 - June 2009
AMP Merchandising April 2006 - August 2008
Skills
Graphic Design, Illustrator, Photoshop, Mac, Advertising, HTML, Adobe Creative Suite, Web Design, Logo Design, Online Advertising, Microsoft Office, InDesign, Social Media
Education
Emily Carr Institute of Art & Design
Greater Lowell Technical School
Fidelity Investments February 2012 - Present
PlumChoice April 2010 - February 2012
Fidelity Investments September 2008 - March 2010
Fidelity Investments July 2004 - September 2008
Skills
Call Center, Business Analysis, Vendor Management, Workforce Management, Call Centers, Process Improvement, Business Process..., Outsourcing
Education
Clarkson University 1998 — 2002
BS, Engineering and Management
PlumChoice July 2009 - Present
Verizon June 2007 - June 2009
Education
Isenberg School of Management, UMass Amherst 2002 — 2005
BA, Marketing
Isenberg School of Management, UMass Amherst 2002 — 2005
BS, Hospitality & Tourism Management
IHM
Vocalocity February 2013 - Present
PlumChoice August 2011 - February 2013
Kelly Services November 2010 - March 2011
Kelly Services August 2009 - September 2010
Midwest Airlines November 2006 - September 2008
Modis International January 2006 - December 2006
AT&T March 2005 - December 2005
Skills
Telecommunications, VPN, Technical Support, Security, Network Security
Education
DeVry University 2003 — 2006
Associate of Applied Science, Electronics & Computer Technology
Avila University 1998 — 2003
Bachelor of Arts, Psychology
Micro EMS 2007 - Present
PlumChoice November 2013 - March 2014
McAfee August 2012 - April 2013
FMLS September 2004 - April 2013
IBM September 2003 - August 2004
Interland / Web.com January 2003 - June 2003
Bronx Community College January 2002 - May 2002
Skills
Computer Hardware, Computer Repair, A+ Certified, Computer Security, Computer Forensics, EnCase, SQL, Microsoft Operating..., Windows 7, Windows XP Professional, Remote Support, Operating Systems, Troubleshooting, Technical Support, Help Desk Support, Windows, Software Installation, Laptops, Hardware, Remote Desktop, Windows 8, Mobile Security, Ubuntu, Enterprise Network..., SIEM, Tablets, CompTIA Network+..., CompTIA A+ Certification, Microsoft Certified..., Microsoft Office, Microsoft expression, Virus Removal, Windows XP
Education
Georgia State University - J. Mack Robinson College of Business 2011 — 2015
Bachelor of Business Administration, Computer Information Systems (IT Security), 3.3 GPA
CUNY Bronx Community College 2001 — 2002
Assoiciate in Applied Sciences, Computer Information Systems, 3.7
Daylight Transport September 2015 - Present
Agility July 2011 - September 2015
HD Solutions Consulting September 2005 - July 2011
PlumChoice May 2008 - August 2010
Anderson Computer Systems January 2007 - January 2008
SmartSource Rentals (Formerly ICC Rents) July 2006 - January 2007
Comcast June 2004 - June 2005
Los Angeles Times 1999 - 2002
Skills
Technical Support, Windows Server, Windows XP, Hardware, Servers, XML, Windows 7, Operating Systems, Software Installation, Computer Hardware, XP, Microsoft Certified..., Adobe Creative Suite, Microsoft Office, Visio, Software Project..., Microsoft SQL Server, Java, JavaScript, jQuery, PHP, HTML5, AJAX Frameworks, CSS, Visual Basic, C++, C#, T-SQL, Sterling Integrator, XSLT, BPEL, XPath, UML Tools, EDI, International Logistics, Freight Forwarding, Web Applications, Large Scale System..., B2B software, Boomi
Education
Keller Graduate School of Management of DeVry University 2012 — 2014
Master’s Degree, Management Information Systems, Project Management
DeVry University 2005 — 2010
Bachelor of Science, Computer Information Systems
University of California, Los Angeles 2001 — 2004
Computer Science
City of San Antonio January 2014 - April 2014
Capital Group February 2013 - January 2014
PlumChoice September 2011 - December 2011
CGI February 2011 - July 2011
Citi November 2010 - January 2011
AT&T April 2010 - August 2010
USAA February 2008 - January 2010
Education
Ashford University
Bachelor’s Degree
ITT Technical Institute
Associate of Applied Science Degree, Electronics Engineering Technology
PlumChoice February 2014 - Present
AAT Computer Repair and Upgrades June 2008 - Present
Lowetree Computers May 2010 - February 2014
Skills
Troubleshooting, Computer Hardware, Computer Repair, Networking, Java, .NET, ASP.NET, HTML, Laptops, Technical Support, Operating Systems, Windows Server, Windows, Software Installation, Hardware, Network Security, Customer Service, Java Applets, Google App Engine, Windows 7, Python, Mac OS
Education
ECPI University 2015 — 2016
Master’s Degree, Computer and Information Systems Security/Information Assurance
University of Phoenix 2009 — 2014
Bachelor’s Degree, Computer Software Engineering
Centura College 2007 — 2009
Network Technicain, Networking
PlumChoice February 2013 - Present
FLS Transportation Services, Inc. June 2012 - December 2012
Aerotek/Avnet June 2011 - February 2012
Mortgage and Buying Solutions March 2007 - August 2008
SMC Promotions February 2004 - July 2004
Grand Canyon Mortgage May 2003 - February 2004
Mortgage Investors Corporation January 2003 - May 2003
Health Care Data Management June 2001 - August 2001
Bowne of Phoenix, Inc. February 2000 - May 2001
Skills
Teaching, PowerPoint, Adults, Psychology, Social Services, Teamwork, Customer Service, Group Therapy, SPSS, Microsoft Excel, Microsoft Office, Adolescents, Public Speaking, Crisis Intervention, Microsoft Word, Research, Counseling Psychology
Education
Rio Salado 2008 — 2012
Associares of Applie Science in Computer Networking, Computer Science
Computer Career Institute 2010 — 2011
Comptia Certifications A+, A+ Essential, and Network+., Computer Repair and Networking.
Gateway Community College
Glendale Community College
Associate Degree, Architecture Drafting
Rio Salado Community College
Associates of Applied Science Degree, Computer Networking
WinterWyman/Smith & Nephew August 2014 - September 2014
PlumChoice October 2009 - January 2014
Middlesex District Attorney Office,Courts of Appeals May 2009 - June 2009
CompuCom September 2007 - December 2008
NARCH INC. August 1996 - September 1999
Hne, Gordon, & Johnson Law Offices August 1995 - August 1996
Hne, Gordon, & Johnson Law Offices August 1995 - August 1996
Skills
Customer Service, Human Resources, Call Centers, Windows, Research, Criminal Investigations, Surveillance, Customer Relations, Undercover, Interviews, Applicant Tracking..., Employee Relations, Microsoft Office, Covert, Narcotics, Employee Training, Microsoft CRM, Safelink, SharePoint, Remote Troubleshooting, SAP
Education
The Salter School-Tewksbury Campus 2008 — 2009
Certificate, Paralegal Studies
A.M.E Zion University College 1996 — 1999
Bachelor of Science, Criminal Justice/Law Enforcement
PlumChoice October 2013 - Present
Verizon Wireless July 2007 - August 2012
Convergys January 2002 - July 2007
APQC July 1997 - December 2000
Skills
Telecommunications, Wireless, LTE, Call Center, Blackberry, Customer Satisfaction, Mobile Technology, Computer Network..., Technical Support, Troubleshooting, Mobile Devices, 3G, Wireless Networking, GSM, Help Desk Support, Password Resets, Ticketing Systems, Printers, Operating Systems, TCP/IP, Microsoft Exchange, Call Centers, Enterprise Software, Active Directory, Hardware
Education
Colorado Technical University-Online 2009 — 2012
Bachelor of Science (B.S.), Information Technology
Trinity University-Washington 1992 — 1997
Bachelor of Arts (BA), Psychology
PlumChoice February 2012 - June 2012
Kirkland's Home January 2009 - February 2012
Kirkland's Home June 2008 - January 2009
Geek Squad 2005 - 2006
Skills
MCP Certification, MCDST Certification, A+ Certification, Network+ Certification, AIX Certification, C++, VBA, VB.NET, VBScript, Visual C#, KSH Scripting, SQL, SQL*Plus, Computer Repair, Video Game Design, Video Game Development, Excel, Microsoft Access, Microsoft Excel, Access, A+ Certified
Education
DeVry University-Georgia 2006 — 2007
Game and Simulation Programming
Jackson State Community College 2004 — 2006
Associate's Degree in Computer Networking and Microcomputers, Computer Science
University of Tennessee at Martin 2003 — 2004
Computer Programming
ABC Financial Services March 2015 - Present
SER Group January 2012 - Present
West at Home January 2008 - July 2013
PlumChoice December 2011 - April 2012
NRT July 2011 - January 2012
Skills
Microsoft Word, Windows 7, Five9, Vanilla Soft, Salesforce.com, Customer Service, Direct Sales, Lead Generation, Cold Calling, Warm Calling, Telecommunications, Customer Experience, Account Management, Customer Retention, Customer Satisfaction, Management, Workforce Management, Team Leadership, Telemarketing, Telephone Skills, Call Centers, Training, Sales, Inbound Marketing
Education
Ashworth College 2012 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Archon Technical Support, Inc. May 2014 - Present
Saveology.com ™ March 2013 - October 2013
Saveology.com ™ November 2012 - March 2013
Saveology.com ™ August 2012 - November 2012
PlumChoice January 2009 - January 2012
Outlawz Custom Computers, Inc. April 2005 - January 2009
Skills
Software Quality..., Microsoft Word, Quality Assurance, Microsoft Excel, Microsoft Office, PowerPoint, Customer Service, Technical Support, Management, Call Centers, Integration, Team Management
Education
Broward College
Equinox IT Services April 2013 - Present
PlumChoice October 2012 - March 2013
support.com January 2012 - July 2012
Teleperformance, USA August 2007 - November 2010
US Navy November 2002 - April 2004
Convergys August 2000 - June 2002
Skills
Windows 7, Troubleshooting, Technical Support, Active Directory, Computer Hardware, Windows Server, Windows XP, Software Installation, Servers, Windows 8, CompTIA A+ Certification, Network Administration, Microsoft Exchange, Networking, DHCP, TCP/IP, Hardware, Mac OS, Avaya IP Telephony, Routers, Windows, Testing, Microsoft Technologies, Laptops
Education
American InterContinental University 2004 — 2006
Bachelor of Business Administration (B.B.A.), Management, 3.5
PlumChoice July 2014 - Present
Randstad Technologies US May 2014 - July 2014
Benjamin Franklin Institute of Technology January 2013 - June 2013
Brockton Youth Works June 2012 - September 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, C++, English, Oscilloscope, VHDL, Electronics, Multisim, Digital Electronics, Multimeter, NI Multisim
Education
Benjamin Franklin Institute of Technology 2012 — 2014
Associate's Degree, Computer Engineering Technology/Technician, Graduated
Opsview July 2015 - Present
PlumChoice July 2014 - July 2015
GameStop August 2012 - September 2014
PlumChoice April 2014 - July 2014
Gordon College January 2013 - December 2013
Skills
Windows, Computer Science, Game Design, Databases, Data Analysis, Python, Windows 7, Linux, HTML, Technical Support, Network Security, OS X, Programming, Computer Hardware, Java, C, Troubleshooting, Information Technology, Data Entry, Computer Maintenance, Android, Software, Software Development, Operating Systems, Software Installation, Video Games, Arch Linux, C++
Education
Lincoln Technical Institute-Lowell 2013 — 2015
Information Technology
Lowell Catholic High 2006 — 2010
PlumChoice June 2015 - Present
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint
Education
Benjamin Franklin Institute of Technology 2015 — 2016
Bachelor of Applied Science (B.A.Sc.), Health Information/Medical Records Technology/Technician
Benjamin Franklin Institute of Technology 2012 — 2014
Associate's degree, Computer Engineering Technology/Technician
Echols IT Services January 2000 - Present
PlumChoice January 2011 - November 2012
Education
Florida State College at Jacksonville 2014 — 2016
Information Technology