Alorica Inc
Industry: Company
DescriptionHeadquarters: Irvine, CA CEO: Andy Lee (1999–) Founded: 1999 Subsidiaries: Precision Response Corporation,
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Alorica Inc Employees
Sanford-Brown College San Antonio May 2014 - Present
Sanford Brown College March 2012 - March 2014
Kaplan College-San Antonio 2009 - 2012
Alorica, Inc. January 2009 - June 2009
Financial Planning Resources January 2005 - January 2009
Skills
Customer Service, Microsoft Office, Staff Development, Team Building, Microsoft Excel, Budgets, Operations Management, Management, Strategic Planning, Process Improvement, Coaching, Project Management, PowerPoint, Microsoft Word, Change Management, Leadership, Training, Program Management, Public Speaking, Team Leadership, Leadership Development, Adult Education, Fundraising, Teaching, Customer Satisfaction, Higher Education, Admissions
Education
University of Phoenix 2009 — 2011
Master's degree, Business Administration and Management, General
University of Phoenix 2007 — 2009
Bachelor's degree, Business Administration and Management, General
Northern Oklahoma College 1994 — 1996
Associate's degree
Words & Numbers February 2011 - Present
Roger Market September 2014 - Present
Monologging.org August 2013 - Present
UB Post November 2010 - May 2013
University of Baltimore January 2010 - June 2011
Alorica, Inc. June 2009 - August 2009
Wabash College August 2007 - May 2009
Burger King October 2003 - July 2007
Skills
Project Management, Editing, Proofreading, Copy Editing, Social Media, Blogging, Editorial, Adobe Creative Suite, Mac, Creative Writing, Graphic Design, InDesign, Publishing, Content Development, Publications, Writing, Content Management, Copywriting, Newspapers, English grammar, Excel, Microsoft Excel, Microsoft Office, Screenwriting, HTML, CSS, Gender Studies, WordPress, Photoshop, Windows PCs, Customer Service
Education
ScreenwritingU.com, University of Baltimore, Wabash College 2005 — 2014
ProSeries Professional Screenwriting Program, MFA Creative Writing and Publishing Arts, BA English
ScreenwritingU.com 2013 — 2014
ProSeries Professional Screenwriting Program
University of Baltimore 2009 — 2013
MFA, Creative Writing and Publishing Arts
Wabash College 2005 — 2009
BA, English
Riverton Parke High School 2001 — 2005
Academic Honors Diploma
Alorica, Inc. November 2009 - May 2015
T-Mobile September 2006 - April 2009
University of Phoenix January 2006 - August 2006
Disney Direct Marketing August 2002 - October 2005
Full Employment Council March 2002 - August 2002
W.W. Grainger December 1999 - September 2001
Gateway December 1994 - October 1999
Skills
HR Consulting, Employee Relations, Human Resources, Employee Training, Organizational..., Succession Planning, Coaching, Employee Benefits, FMLA, Personnel Management, Benefits Administration, Recruiting, Onboarding, Training, Policy, Strategic Planning, Call Centers, Team Building, Employment Law, Employee Engagement, Interviews, Talent Acquisition, Administration, Workforce Planning, Deferred Compensation
Education
Webster University 2000 — 2001
MBA, Business Administration
PHR
M.B.A
Webster University 1996 — 1998
MA, Human Resources Management
Missouri Western State University 1990 — 1995
BSBA, Business Management
Alorica, Inc. March 2014 - Present
Argent Associates, Inc. January 2014 - March 2014
AT&T December 2009 - November 2013
AT&T January 2004 - December 2009
SBC August 1998 - January 2004
Sprint February 1986 - August 1998
Skills
Product Marketing, Wireless, Direct Sales, Sales Operations, Sales Process, Program Management, Leadership, Management, Telecommunications, Sales Management, Strategic Partnerships, Channel, Business Planning, Channel Partners, Product Management, Mobile Devices, Strategic Planning, VoIP, Unified Communications, MPLS, Managed Services, Solution Selling, Sales, Enterprise Software, Vendor Management, Business Alliances, Marketing, Multi-channel Marketing, IP, Ethernet, Call Centers, Go-to-market Strategy, Professional Services, Cloud Computing, Supply Chain, Diversity
Education
St. Mary's College of California
Master of Business Administration (MBA), Business
San Francisco State University
Bachelor of Business Administration (BBA), Marketing
Advantage Plus of Indiana Federal Credit Union August 2012 - Present
Alorica, Inc. 2008 - 2010
Cargill August 2007 - November 2007
St. Bernice Grain & Fertilizer September 2002 - August 2007
Skills
Organization, Customer Service, Computer Proficiency, Data Entry, Listening to customers, Microsoft Word, PowerPoint, Outlook, Peachtree, QuickBooks, Multi-line Phone, Word Processing, 10 Key, Filing
Education
Ivy Tech Community College 2011 — 2013
Associate's degree, Paralegal Studies
South Vermillion High School 1998 — 2002
My Wireless May 2015 - Present
Cheng Loong Corp (TPE:1904) April 2010 - May 2015
Cobalt Skys, Inc. March 2007 - September 2010
Spray Tech, Inc. December 2003 - February 2007
Breeze Group January 2000 - April 2003
Alorica, Inc. March 1999 - January 2000
Alorica August 1998 - March 1999
Skills
Packaging, Pricing, Product Development, Business Strategy, Marketing Strategy, Strategic Planning, Cross-functional Team..., Business Development, Supply Chain Management, Sourcing, Product Management, New Business Development, Project Management, Marketing, SEO, Blogging, Blog Marketing, Food, Restaurants, Restaurant Reviews, Travel, Management, Strategy, Supply Chain, Negotiation, Purchasing
Education
University of Southern California - Marshall School of Business 2010 — 2012
MBA, Business Administration
University of Southern California 1989 — 1991
Alorica, Inc. December 2008 - Present
ServiceMaster January 2007 - May 2010
ServiceMaster February 2007 - December 2007
Cablevision 1996 - 2001
Nikon Inc 1986 - 1996
Education
La Salle University 1993 — 2002
Doctorate, HR
Stony Brook University 1991 — 1993
MPS, Business
St. Joseph's College 1987 — 1991
BS, Human Resources
Transportation Certification Services August 2013 - Present
University of Kansas August 2010 - August 2012
Shook, Hardy & Bacon L.L.P. August 2008 - August 2010
Alorica, Inc. May 2006 - August 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Administrative..., Data Entry, Administration, Contract Negotiation, Process Improvement, Team Building, Transportation, Office Management, Operations Management, Transportation..., Logistics, Access, Contract Management
Education
University of Kansas 2010 — 2013
B.G.S., Political Science and Government
Bright House Networks December 2013 - Present
Marriott Vacations Worldwide Corporation April 2012 - November 2013
Alorica, Inc. May 2011 - November 2011
AT&T November 1995 - February 2010
AT&T Mobility October 1998 - November 2000
AT&T Mobility September 1997 - October 1998
AT&T Mobility November 1995 - September 1997
Philip Crosby Associates January 1984 - June 1992
Skills
Call Centers, Management, Sales, Employee Training, Customer Service, Quality Assurance, Performance Management, Analysis, Troubleshooting, Networking, Time Management, Customer Retention, Technical Support, Microsoft Excel, PowerPoint, Recruiting, Microsoft Word, Training
Education
University of Central Florida 1990 — 1995
BA, Sociology
Seminole State College 1988 — 1990
AA General Studies
Shawnee Public School December 2014 - Present
Shawneee News-Star January 2011 - September 2014
Sbstitute Teacher August 2008 - May 2010
Alorica, Inc. July 2008 - August 2009
Carr & Carr Attorneys at Law August 1993 - August 2003
Skills
Budgets, Editing, Holistic Health, PowerPoint, Negotiation, Nutrition, Public Relations, Photoshop, English, Coaching, Team Building, Personal Training, Microsoft Excel, Nonprofits, Public Speaking, Data Entry, Customer Service, Event Planning, Teaching, Research, Social Media, Microsoft Word, Microsoft Office
Education
Oklahoma State University 1975 — 1979
B.S. Horticulture and a Business Management Minor, Applied Horticulture/Horticulture Operations, General, B average
York Christian College York, NB 1967 — 1969
passed the two year college courses, General Studies
Leidos April 2014 - Present
Leidos September 2013 - Present
SAIC June 2008 - September 2013
Waddell & Reed Financial Services May 2007 - June 2008
Alorica, Inc. November 2006 - May 2007
Skills
Human Resources, Recruiting, Applicant Tracking..., Onboarding, College Recruiting, Talent Acquisition, New Hire Orientations, Benefits Administration, Performance Management, Taleo, Technical Recruiting, Employee Relations, Employee Benefits, Talent Management, Sourcing, Internet Recruiting, Outprocessing, HRIS
Education
Kansas State University 2002 — 2007
Bachelor of Science
Express Employment Professionals May 2011 - February 2012
Northwest Airlines May 2009 - April 2011
Weddings/Eventz by Lisa March 2004 - December 2010
U.S. Zinc July 2008 - December 2008
ACCU Staffing Services February 2008 - May 2008
Franklin Machine Products June 2007 - January 2008
Alorica, Inc. June 2006 - May 2007
Empire Today September 2005 - June 2006
Randstad October 2003 - August 2005
Simpson Law Offices LLP February 2001 - August 2003
Skills
Outlook, Access, Word, PowerPoint, Excel, Microsoft Word, Call Centers, Customer Service, Management, Microsoft Excel, Microsoft Office, Employee Relations, Troubleshooting, Training, Team Leadership, Employee Training, Human Resources
Education
University of South Alabama 1990 — 1993
Murphy High School 1986 — 1990
H.S. Diploma
Stellar Restaurant Solutions December 2014 - Present
Alorica, Inc. March 2012 - November 2014
Olympus Corporation of the Americas December 2008 - May 2010
Deliverex June 2008 - November 2008
The Home Depot February 2002 - June 2008
Blue Cross Blue Shield of Central New York 1994 - 1996
Buckbee-Mears Cortland 1976 - 1994
Skills
Benefits Administration, Employee Engagement, FMLA, Human Resources, Employee Relations, Recruiting, Onboarding, Applicant Tracking..., Coaching, Performance Management, Interviews, HR Policies, Payroll, New Hire Orientations, Workforce Planning, Talent Acquisition
Education
University at Albany, SUNY 1990 — 1994
BS, Sociology and Communication
Regents College, Albany, NY
BS, Communication, Sociology
Alorica, Inc. 1999 - Present
Skills
Account Management, Call Center, Vendor Management, Telemarketing, Customer Experience, Customer Retention, Workforce Management, Inbound Marketing, Contact Centers, CRM, Call Center Development, Call Centers, Outsourcing, Lead Generation, Sales, Direct Sales, Sales Process, BPO, Sales Management, Leadership, Management, Team Management, Customer Satisfaction
Education
University of Central Florida
Marketing
Navy Federal Credit Union October 2015 - Present
Alorica, Inc. September 2010 - September 2015
Skills
Call Center, Workforce Management, Call Centers, Call Center Development, Contact Centers, BPO, IEX, Avaya
Education
Pensacola Christian College 2003 — 2009
Bachelor of Arts (B.A.), Pastoral Ministries
Alorica, Inc. February 2005 - February 2011
Alorica, Inc. February 2005 - February 2011
J. Andrew Enlow and Associates April 2005 - February 2006
Skills
Research using,..., WordPerfect, Microsoft..., Courteous &...
Education
Tulsa Community College 1997 — 2000
Associates, Applied Science Paralegal/Legal Assistant
Blackstone School of Law 1988 — 1990
Diploma, Paralegal
Alorica, Inc. February 2013 - February 2013
Internal Revenue Service January 2010 - June 2011
Target December 1994 - August 2008
Internal Revenue Service March 1981 - October 1994
Skills
Data Entry, Inventory Management, Microsoft Excel, Accounting, Customer Service, Microsoft Word, Microsoft Office, Retail, Financial Analysis, Windows 7, Windows XP, Sales
Education
Georgia State University
Bachelor's degree, Accounting
Pizza Hut December 2012 - Present
Alorica, Inc. May 2007 - June 2012
Kmart Corporation January 2007 - May 2007
Skills
Microsoft Word, Phone Etiquette, Customer Service, Customer Satisfaction, Customer Support, Multi-line Phone, Phone Manner, Outlook, Food Service, PowerPoint, Servers, Typing, Dispute Resolution
Education
Saint Johns River State College 2013 — 2014
Associate of Arts (A.A.)
Palatka High School 2003 — 2005
High School Diploma