Atelka Inc
Industry: Company
DescriptionFounded: 2003 Parent organization: TTEC
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Atelka Inc Employees
Squirrel Systems April 2013 - November 2013
Squirrel Systems April 2012 - April 2013
Shaw Communications October 2010 - April 2013
CompuCorps (Ottawa, ON) May 2009 - September 2009
Atelka, Inc June 2005 - July 2007
Camelot-Info Bookstore July 2004 - May 2005
Skills
Troubleshooting, Networking, Technical Support, Hardware, XP, Operating Systems, Software Documentation, Routers, Wireless Networking, Active Directory, Servers, DNS, DHCP, Windows 7
Education
Algonquin College 2008 — 2010
Diploma, Computer Systems Technician
Dawson College 2007 — 2008
Pre-requisites for Algonquin College
Alcatel-Lucent January 2014 - Present
Concordia University January 2012 - December 2013
Alcatel-Lucent May 2013 - August 2013
Atelka Inc. April 2012 - April 2013
EnterPi June 2010 - August 2011
Skills
Java, Adobe Flex, JavaScript, C, C++, MySQL, HTML, CSS, Databases, XML, Unified Modeling..., Microsoft Project, Visual Basic, Design Patterns, Object Oriented Design, Agile Methodologies, Oracle, SQL, Testing, Software Engineering, Programming, Microsoft SQL Server, MS Project, Eclipse, Operating Systems, UML, Visual Studio, OOP, Linux, Software Development
Education
Concordia University 2011 — 2013
Master of Engineering, Software Engineering, CGPA: 3.97 / 4.3
Jawaharlal Nehru Technological University 2006 — 2010
Bachelor of Technology (B.Tech.), Information Technology, 76%
St. Paul's High School 1992 — 2004
Class X
Gestion Gilles Fagnan April 2014 - Present
Entreprise Atelka inc, May 2012 - March 2014
Atelka INC November 2005 - April 2012
TC Transcontinental Printing April 2004 - October 2005
Transcontinental division Sodema November 2002 - February 2004
Transcontinental division Sodema May 1999 - November 2002
Groupe vie Desjardins Laurentienne inc February 1997 - May 1999
GROUPE- VIE DESJARDINS LAURENTIENNE INC. May 1995 - February 1997
LAURENTIENNE FINANCIÈRE INC. / MONTRÉAL April 1992 - April 1995
SNYDER AUTOMOBILES LTÉE May 1982 - April 1992
Education
Université du Québec à Montréal 1977 — 1979
BA Science comptable, Comptabilité
Canada Post / Postes Canada April 2014 - Present
ADT September 2013 - April 2014
Atelka Inc May 2012 - November 2013
ATELKA February 2007 - May 2012
Teleperformance October 2006 - May 2007
Skills
Workforce Management, Call Center, Telecommunications, Team Management, Customer Experience, Team Leadership, VoIP, Performance Management, Outsourcing, Coaching, Contact Centers, Customer Satisfaction
Education
2006 — 2007
certificat, commerce electronique
College lasalle 2003 — 2004
Administration reseaux
Call Centre Consultant May 2014 - Present
Atelka Inc November 2008 - August 2015
PROTOCOL/NCO/APAC January 2012 - May 2014
Ajilon Montreal Solution Center January 2010 - December 2011
Children's Miracle Network Hospitals January 2005 - June 2011
SBS /Sears Canada January 2005 - October 2008
SITEL Corporation January 2000 - January 2005
Sitel 2000 - 2005
Sitel 2000 - 2005
Sitel 2000 - 2005
Skills
Outsourcing, Management, Call Centers, Customer Satisfaction, Leadership, Team Leadership, Recruiting, BPO, Call Center, Contact Centers, Strategic Planning, Program Management, Sales Management, Project Management, Analysis, Project Planning, Account Management, Service Delivery, Forecasting, Networking, Vendor Management, Customer Experience, Team Management, CRM, Customer Service, Training
Education
McGill University 2002 — 2005
AICB, Business Management
Concordia University 1996 — 2002
Diploma, Administration
Vanier College Saint
Diploma, Social Science & Business Management ( Finance )
D+H April 2012 - Present
Quebec & Canada Revenue Agency February 2004 - February 2013
Welcome Inn Comunity Centre September 2011 - January 2013
Francophone Community Health Centre – Hamilton & Niagara September 2011 - January 2013
ATELKA June 2010 - July 2011
Atelka Inc August 2006 - May 2010
EBB HEC 2007 - 2007
AIESEC Canada, Trois Rivieres LC February 2003 - December 2003
Skills
Financial Analysis, Business Strategy, Team Leadership, Risk Management, Analysis, Management, Finance, Customer Service, Bilingual, Coaching, English, Teamwork, Marketing, Business Analysis, Change Management, Process Improvement, Project Planning, Access, Team Management, Business Development, Budgets, Training, Forecasting, Multitasker, Business Administration, Client Relationships..., Corporate Finance, French, Simply Accounting, Expert Systems, Microsoft Office
Education
Université du Québec à Trois-Rivières 2003 — 2006
Bachelor of Business Administration & Finance, Finance
Teluq (Montreal)
Graduate program (Specialisation), Financial Performance, Graduate Studies attestation
Ville de Montréal October 2010 - Present
360 Innovations July 2008 - September 2010
Synergie-Contact January 2008 - April 2008
Fido/Rogers July 2007 - December 2007
Aheeva Technology September 2006 - December 2007
Atelka inc. September 2006 - July 2007
Gemma Communications 2003 - 2003
Skills
Java, Oracle, Hibernate, SQL, Microsoft SQL Server, Eclipse, UML, Jasper Reports, C++, JUnit, Call Centers, LIMS, Analysis, Software Development, SOAP, Systems Analysis, Maven, Tomcat, Oracle SQL, Oracle 9i, Maximo, iReport, Jasper, Call Center, Aspect ACD, BIRT, JavaScript, Linux, Integration, CVS, MySQL, XML, Design Patterns, Agile Methodologies, Apache, JBoss Application Server, Websphere, JSP, SOA, Databases, Subversion, OOP, Oracle SQL Developer, Méthodes agiles
Education
Loyalist Certification Services 2014 — 2014
ITIL® Foundation Certificate in IT Service Management
Technologia 2010 — 2010
Gestion informatisée de projets avec MS-Project
Université du Québec à Montréal 2003 — 2006
Bachelor, Computer sciences - Software engineering
Lycée français Alexandre Dumas 1987 — 1996
Baccalauréat (ES) en sciences économiques et sociales, Economics and social sciences
Ubisoft May 2007 - Present
Atelka Inc. September 2005 - May 2007
Bank of Montreal June 2003 - June 2005
Skills
Game Design, Level Design, Multiplayer, Video Games, Game Development, Gameplay, Game Mechanics, User Interface Design, User Interface, Computer Games, Xbox 360, PS3, MMO, Character Animation, Game Balance, Wii
Education
Ubisoft Campus 2006 — 2007
AEC
McGill University 2001 — 2004
Collège Edouard-Montpetit 1998 — 2000
DEC
IQT, Inc. November 2010 - Present
PROTOCOL solution globale May 2010 - December 2010
ATELKA inc September 2008 - April 2009
Education
2009 — 2010
bac, maitrise, mecanique
college ahuntsic
AEC (en cours0, MECANIQUE DU BATIMENT
Design Experts Technologies May 2015 - Present
Banque Royale du Canada March 2009 - January 2015
Atelka Inc 2007 - 2009
ATTIJARIWAFA BANK 2001 - 2007
Skills
Gestion et analyse..., Gestion de portefeuille, Corporate Finance, Ingénierie financière, Titres à revenus fixes, Produits dérivés, Analyse technique &..., Analyse des états..., Finance d'entreprise, Change Management, Management, Stratégie commerciale, Gestion d'équipe, Finance, Gestion des risques, Négociations, Banque
Education
Université de Québec à Montréal 2011 — 2012
Master's degree, Finance Appliquée
Université du Québec à Montréal
Baccalauréat en Administration des Affaires
Ordre des conseillers en ressources humaines agréés June 2013 - September 2013
discount location d`autos et camions/ NCO services Financiers June 2008 - December 2012
atelka inc August 2006 - May 2008
Ambassade de l`inde à alger December 2004 - May 2006
Établissement de formation scolaire et linguistique/en entreprises December 1999 - December 2004
EPCS Energy and Power Consultancy Services), April 2003 - July 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, membre de l`Ordre des...
Education
Université de Montréal
certificat 1er cycle, relations industrielles/ressources humaines
université d`alger
baccallaureat, Traduction et interprétariat francais-arabe-anglais