BCBSNC Company
Industry: Insurance company
DescriptionHeadquarters: Durham, North Carolina, United States Founded: 1933 Executives: Patrick Conway (CEO, President, Md), Subsidiaries: ACS Benefit Services, Inc, Noblehealth Inc,
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BCBSNC Employees
Syntel Inc January 2008 - Present
Fannie Mae July 2007 - December 2007
BCBSNC February 2006 - June 2007
Skills
Data Warehousing, SDLC, Software Project..., Ab Initio, Requirements Analysis
Education
Nagarjuna University 1992 — 1994
Deloitte Consulting September 2010 - Present
Self Employed October 2009 - December 2010
Boomer Associates April 2010 - September 2010
MassMutual November 2008 - October 2009
Black & Veatch (EMS - Management Consulting Division) 2003 - 2008
The Hartfrod 2000 - 2002
RTCI 1998 - 2000
BCBSNC 1995 - 1997
Skills
Project Portfolio..., Oracle, Healthcare Reform, Full insurance business..., PMI PMBOK Training, ICD-10, Medicare & Medicaid..., SDLC, Power Utilities Back..., Power Utilites T&D, Property & Casualty..., Healthcare Information..., Healthcare Consulting, Budget, Resource Management, Resource Allocation, Agile Methodologies, SCRUM, Managing and supporting..., Budgets, Business Process..., Leadership, Cross-functional Team..., Project Management, Health Care Reform, Information Technology, Scrum
Education
American International College 1975 — 1979
Sterling Industrial Refrigeration March 2013 - Present
GEA Refrigeration North America, Inc. January 2007 - February 2013
HENRY Dock Works, Inc. May 2002 - January 2007
BCBSNC October 1992 - May 2002
Skills
Budgets, Accounting, Financial Reporting, Accounts Payable, Job Costing, General Ledger, Accounts Receivable, Microsoft Excel, Payroll, Cost Accounting, Construction, QuickBooks
Education
Alamance Community College
BCBSNC August 2013 - Present
Tendercare November 2008 - August 2013
Education
Pfeiffer University 2015 — 2017
Master's degree, Health/Health Care Administration/Management
American InterContinental University 2008 — 2011
Bachelor's degree, Business Administration and Management, General
BCBSNC November 2013 - Present
Home Care Professionals September 2009 - November 2013
First Ward CDC June 2007 - October 2008
McDonald's Corporation March 2006 - May 2007
Skills
Customer Service, Microsoft Excel, Call Centers, HIPAA, Data Entry, Healthcare, Communication, Social Media, Research, Management, Customer Satisfaction, Employee Benefits, Team Building, Microsoft Office, PowerPoint, Insurance, Time Management, Project Management, Teaching, Microsoft Word
Education
Kaplan College 2012 — 2012
Certified Medical Assistant, Medical/Clinical Assistant, 2.97
Regency Beauty Institute-Charlotte 2010 — 2011
Licensed Cosmetologist, Cosmetology/Cosmetologist, General, 3.0
Porter Ridge High School 2003 — 2007
HS Diploma, N/A, 2.0
BCBSNC September 2014 - Present
Cintas January 2011 - August 2014
Viox Services January 2010 - November 2010
Dayton Progress January 2008 - November 2009
Universal Scientific Industrial Co. April 2004 - April 2008
Motorola August 1998 - February 2001
Skills
Business Objects, SAP BW, SAP BI, SAP BPC, BEx Reporting, Hyperion Reports, Microsoft SQL Server, Microsoft Excel, AS400 system, JD Edwards, PeopleSoft, VBA, Maximo, Oracle Reports, Databases, Budgeting forecasting..., Cogos TM1, Crystal Reports, Microsoft BI, SSIS, SSAS, SSRS, ETL, Toad, Bids, Tableau, Business Intelligence
Education
Argosy University 2009 — 2011
Master of Business Administration (M.B.A.), Finance
North Carolina Central University 2001 — 2002
Master's degree, Information Science
Beijing Economic Institute 1994 — 1998
Bachelor's degree, Accounting
Belk March 2014 - Present
Transportation Insight June 2013 - March 2014
Appalachian State University August 2012 - May 2013
BCBSNC May 2011 - July 2011
OATC, Inc. May 2010 - August 2010
Skills
Cognos, SharePoint, Software Documentation, Data Analysis, Management, Microsoft Office, Visual Basic, Microsoft Excel, PowerPoint, SQL, Research, Access, HTML, Team Leadership, Microsoft Word, Business Analysis, Microsoft Access, Lean Thinking, OneNote, User Interface Design, User Experience Design, CSS, Supply Chain Management, Supply Chain, Analysis, Leadership, Process Improvement, Visio, Logistics, Retail, Business Process...
Education
Appalachian State University 2012 — 2013
Master of Business Administration (MBA), International Business, Economics
Appalachian State University 2007 — 2012
BSBA, Computer Information Systems
American Airlines September 2013 - Present
Residential Services, Inc. 2009 - December 2013
AT&T 2008 - 2009
Time Warner Cable 2007 - September 2008
BCBSNC 2006 - 2007
AirTran Airways 2002 - 2006
Skills
Customer Service, Call Center, Payroll, Recruiting, Benefits Administration, PowerPoint, Microsoft Word, PeopleSoft, Kronos, Workshop Facilitation, ADP Payroll, Employee Relations, Employee Benefits, HRIS, File Management, Microsoft Office, Call Centers, Training, Outlook, Access, Coaching, HR Policies, Human Resources, Internet Recruiting, Leadership, Microsoft Excel, New Hire Orientations, Performance Management, Sales, Time Management
Education
Capella University 2014 — 2017
Dr. Of Education
University of Phoenix 2011 — 2013
Master's degree
American InterContinental University 2007 — 2009
BA
Pittsburgh Technical Institute 1999 — 2001
AABA
UnitedHealthcare November 2000 - Present
UnitedHealth Group 1999 - Present
BCBSNC February 1989 - February 1995
BCBSNC May 1987 - February 1989
Skills
Employee Benefits, Health Insurance, Healthcare, HIPAA, Process Improvement, Team Building, Leadership, Healthcare Information..., Visio, Business Analysis, Data Analysis, Vendor Management, Customer Service, Data Entry, Training, Management, Account Management, Strategic Planning
Education
Alamance Community College 1991 — 1993
Business Administration and Management, General
Southern Alamance 1979 — 1983
FHI 360 November 2014 - Present
Cheminova A/S June 2014 - September 2014
BCBSNC 2011 - 2013
BCBSNC 2006 - 2011
BCBSNC 2002 - 2006
SCANA Corporation 2000 - 2002
Oncare 1999 - 2000
Hechinger 1997 - 1999
Hechinger 1997 - 1997
Skills
Benefits Administration, Performance Management, HRIS Database Management, Employee Relations..., Unemployment Claims, Positive Employee..., Policy Analysis, Outsourcing, Exit Interviews, Behavioral Interviewing, Department..., Organization, Accounts Payable, Project Management, Lawson HRIS, People Skills, Employee Orientations, Payroll, ADP Payroll, HR Policies, Team Building, Training, Workday, LANDesk, Allowances, Human Resources, New Hire Orientations, Employee Relations, HRIS, PeopleSoft, Employee Benefits
Education
Barton College
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Gilsbar January 2011 - Present
Dennis Insurance Group and Osborne-Brumsey & Associates August 2007 - December 2010
BCBSNC November 1996 - August 2007
Education
UNCGreensboro 1990 — 1992
BA, Psychology
Appalachian State University 1988 — 1990
BCBSNC June 2013 - Present
Symphony Teleca April 2013 - June 2013
CIGNA Healthcare April 2008 - April 2013
COMSYS (Analytics Practice) October 2007 - March 2008
COMSYS (Analytics Practice) June 2006 - September 2007
COMSYS (Analytics Practice) May 2005 - June 2006
Pario Group, LLC January 2001 - May 2005
Ace Technologies Inc March 2000 - December 2000
Skills
Analytics, SAS, Business Intelligence, Analysis, Predictive Analytics, Statistics, Management, •SAS base & macros,..., SAS/EG, EMiner & other..., Regression models,..., •Statistical..., Clustering, Linear and..., Monte Carlo Simulation,..., Team Management, Data Warehousing, Program Management, Business Process..., SDLC, Data Analysis, Process Improvement, Strategy, Competitive Analysis, Management Consulting, Business Process, Leadership, Product Management
Education
Amity Business School 1998 — 2000
MBA, Information Systems, Marketing
Karnatak University 1993 — 1997
BE, Industrial & Production Engineering
Allscripts September 2013 - Present
Fujitsu North America, Inc. July 2010 - September 2013
BCBSNC July 2008 - September 2013
United States Postal Service November 1996 - July 2008
Skills
SharePoint, AIX, Unix, Virtualization, SDLC, Software Documentation, Databases, Troubleshooting
Education
Appalachian State University 1989 — 1992
BA, English
Dell January 2015 - May 2015
BCBSNC August 2014 - October 2014
BroadPath HealthCare Solutions 2013 - 2014
BroadPath Healthcare Solutions June 2013 - December 2013
TEKsystems October 2012 - December 2012
Rose International December 2011 - March 2012
Rose International March 2011 - October 2011
CIGNA Government Services December 2009 - November 2010
American Urological Association August 2008 - November 2009
Child Welfare League of America February 2005 - July 2008
Skills
Medicare, HIPAA, Medical Billing, Healthcare, Health Insurance, Medicaid, CPT, Insurance, Medical Terminology, Provider Relations, HMO, Leadership, Data Entry, Medicare Part D, Medicaid Managed Care, Critical Thinking, Team Building, Microsoft Excel, Microsoft Word, Microsoft Office, Software Documentation, Call Centers, Access, PowerPoint, Training, Outlook, Administrative..., Management, Healthcare Management, Managed Care, Hospitals, ICD-9, Medicare/Medicaid..., Medical Coding, Coaching, Customer Service, Long-term Care, Credentialing, Home Care, Customer Satisfaction, Data Analysis, Administrative...
Education
Argosy University Phoenix 2011 — 2015
Bachelor's degree, Business Administration and Management, General
Argosy University
Manpower Inc. January 2012 - Present
BCBSNC September 2001 - April 2008
Skills
Administrative..., Office Management, Meeting Planning, Coordinating Events, Transportation..., Corporate Events, Spreadsheets, Data Entry, Travel Arrangements, Office Administration, Calendaring, Confidentiality, Calendars, Office Equipment, Telephone Skills, Filing, Outlook, Invoicing, File Management, Lotus Notes, Human Resources, Administrative Work, Receptionist Duties, Expense Reports, Executive Support, Event Planning, Event Management, Marketing, Fax, Travel Planning, Hospitality, Budgets, Time Management, Administrative..., Customer Service, Management, Public Speaking, Social Media, Public Relations, Team Building, Leadership, Social Networking, Training, Trade Shows
Education
Ashford University 2011 — 2015
Bachelor's degree, Organizational Management
University of North Carolina-Charlotte 2007 — 2007
Certificate, Meeting and Event Planning, A
The University of North Carolina at Chapel Hill (UNC-CH) July 2015 - Present
RTI International October 2012 - Present
RTI International December 2008 - October 2012
BCBSNC July 2005 - January 2008
Campbell Alliance 2008 - 2008
Qualex 2008 - 2008
Duke Clinical Research Institute November 2001 - July 2005
Nortel Networks February 1995 - 1997
Nortel Networks 1987 - 1995
HUBERMAN MARGARETTEN & STRAUSS 1985 - 1986
Skills
Contract Negotiation, Strategy, Contract Management, Program Management, Management, Negotiation, Proposal Writing, Leadership, Analysis, Government Contracting, Project Management, Mergers & Acquisitions, Business Development, Legal Writing, Training, Procurement, Forecasting, Strategic Planning, Business Planning, Policy, Pricing, Vendor Management, Start-ups, Risk Management, Contract Drafting &..., Budgets, Business Process..., Management Consulting, Finance, Creative Problem Solving, Teamwork, Licensing, Personal Development, Cross-functional Team..., Change Management, Government, RFP, Sales, Business Strategy, Corporate Law, Organizational..., Governance, Commercialization, Training & Development, Employee Training, Government Procurement, Sales Operations, Executive Management, Nonprofits
Education
The George Washington Univeristy 2009 — 2010
Master's Certificate, Government Contracting
The George Washington University 1998 — 1999
Master's Certificate, Global Contract Management
The Wharton School, University of Pennsylvania 1997 — 1997
Completion Certificate, Executive Development Program
Western New England College School of Law 1979 — 1982
JD, Law
American University 1975 — 1979
BSBA, Management and Marketing
Tenafly High School
Diploma
BCBSNC October 2014 - Present
Scott Insurance January 2011 - October 2014
Skills
Microsoft Excel, Relational Databases, VBA, Statistical Data..., Stop Loss Insurance, Strategic Planning, Employee Benefit..., Group Health Captives, Single Parent Health..., Self Funding, Computer Programming
Education
Appalachian State University 2008 — 2010
Bachelor's degree, Actuarial Science
BCBSNC January 2011 - Present
Blue Cross Blue Shield of NC April 2008 - January 2011
Blue Cross Blue Shield of NC April 2004 - April 2008
JP Morgan Chase April 2001 - April 2004
WebMD June 1999 - April 2001
McKesson HBOC March 1997 - June 1999
Empire Blue Cross and Blue Shield August 1995 - March 1997
Empire Blue Cross and Blue Shield March 1990 - August 1995
Skills
Health Insurance, Insurance, Employee Benefits, Process Improvement, Vendor Management, Medicare
Education
Adelphi University 1993 — 1997
MBA, Marketing
Adelphi University 1985 — 1989
B.S., Mathematics
Blue Cross and Blue Shield of North Carolina January 2010 - Present
Blue Cross and Blue Shield of North Carolina December 2007 - December 2009
BCBSNC 2005 - 2007
Skills
HIPAA, Insurance, Visio, Health Insurance, Process Improvement, Customer Service, Call Centers, Software Documentation, Vendor Management, Cross-functional Team..., Employee Benefits, Business Analysis, SharePoint, Training, Analysis, Leadership, Team Leadership, Management, Data Analysis, Program Management, Administrative..., Access, Microsoft Excel, Customer Satisfaction, Medicare, Project Management, Outlook, Team Building, Risk Management, Quality Assurance, Lotus Notes, SDLC
Education
American Intercontinental University 2011 — 2012
Master In Technology, System Security
North Carolina Central University 1993 — 1998
Bachelor of Arts (BA), Design and Visual Communications, General
J. F Webb HIgh
UnitedHealthcare October 2011 - Present
Blue Cross and Blue Shield of North Carolina January 2000 - February 2011
BCBSNC January 1995 - January 2000
BCBSNC November 1991 - January 1995
BCBSFL January 1984 - January 1990
Skills
Microsoft Office, Provider Contract..., Group Contract..., Project Management, Healthcare Benefits..., Management, Managed Care, Health Insurance, Provider Relations, PPO, HMO, Healthcare Industry, Medicare, Network Development, Health Plans, Account Management, Medicare Part D, Credentialing, Healthcare, Healthcare Management, Employee Benefits, Recruiting, Strategy, Pharmacy Benefit..., Health Policy, Medical Billing, Medicaid, Analysis, Insurance, HIPAA, Software Documentation, Physicians, Cross-functional Team..., Healthcare Consulting, Hospitals, Program Management, Policy, Revenue Cycle, Claim, Healthcare Information..., Utilization Management, Contract Negotiation
Education
Barry University
Bachelors, Business
Florida Junior College
Associates in Science, Sales, Marketing and Retailing
Humana April 2011 - Present
Aetna December 2010 - April 2011
AT&T Mobility April 2010 - December 2010
ADM August 2009 - March 2010
BCBSNC July 2008 - August 2009
Sprint June 2006 - June 2008
HSBC March 2003 - June 2006
Skills
PMO, SDLC, PMP, Project Delivery, Resource Management, Vendor Management, MS Project, Visio, Software Project..., Business Analysis, Waterfall, Requirements Analysis, Business Process, Project Portfolio..., Program Management, Project Management, Requirements Gathering, Management
Education
University of Maryland College Park 2007 — 2009
MBA, Finance
Andhra University
B.E., Electronics and Communication Engineering
St. Luke's University Health Network July 2015 - Present
BCBSNC September 2012 - May 2015
BCBSNC September 2011 - September 2012
BCBSNC January 2010 - August 2011
North Carolina Division of Medical Assistance January 2007 - January 2010
St. Luke's Hospital and Health Network September 1999 - December 2006
St. Luke;s Hospital and Health Network July 1998 - August 1999
US Navy July 1994 - June 1998
US Navy July 1991 - June 1994
Skills
Medicaid, Healthcare Management, Healthcare, Utilization Management, Managed Care, Healthcare Information..., Medical Terminology, Health Insurance, Medicare, Disease Management, Health Policy, Healthcare Consulting, Medicine, Provider Relations, Quality Improvement, Leadership, Management, Strategic Planning
Education
University of Tennessee-Knoxville - College of Business Administration
Master of Business Administration (M.B.A.)
University of Tennessee-Health Science Center 1987 — 1991
Doctor of Medicine (M.D.)
Austin Peay State University 1984 — 1987
Bachelor's Degree, Chemistry and Biology, Summa Cum Laude
Murdoch Developmental Center February 2014 - Present
Central Regional Hospital September 2008 - Present
BCBSNC August 2005 - August 2008
Granville County Public Library System April 2000 - December 2006
Skills
Time Management, System Administration, Software Documentation, Project Management, Employee Training, Customer Service, Administration, Customer Satisfaction, Databases, Data Entry
Education
Ashford University 2009 — 2010
MBA, Business Administration
North Carolina State University - College of Management 2001 — 2005
B. S., Business Management
BCBSNC June 1997 - July 2014
Blue Cross Blue Shield of North Carolina June 1997 - July 2014
BCBSNC January 2005 - November 2006
BCBSNC January 2003 - January 2005
BCBSNC April 2000 - January 2003
BCBSNC July 1997 - March 2000
Liggett Vector Brands September 1983 - July 1997
Skills
Enterprise Architecture, Software Development, SDLC, Cloud Computing, Application Architecture, Integration, SOA, Java Enterprise Edition, Solution Architecture, Enterprise Software, Scrum, Architecture, Virtualization, Java, Software Project..., Agile Methodologies, Oracle, Security, Technical Architecture, Requirements Analysis, Unix
Education
Armstrong State University 1981 — 1983
Bachelors of Science, Mathematics/Computer Science
Indiana University of Pennsylvania 1972 — 1976
Bachelor of Science, Biology/Chemistry
North Shore-LIJ Health System August 2013 - Present
BCBSNC October 2012 - July 2013
Community Health Systems January 2012 - October 2012
Atlas Development Corporation September 2010 - December 2011
Allscripts July 2006 - September 2010
Oracle June 2005 - July 2006
Logics January 2004 - June 2005
ICSA SOFTWARE INTERNATIONAL January 2000 - January 2004
MCI Communication Corp August 1994 - November 1999
MCI Communication Corp March 1989 - August 1994
Skills
Healthcare Information..., EHR, HL7, EMR, Software Implementation, Health Information..., HIPAA, CPOE, Practice Management, Informatics, Healthcare, Integration, Ambulatory, Revenue Cycle, Program Management, Process Improvement, Healthcare Consulting, Hospitals, SDLC, Management, PMO, Databases, Project Planning, Cross-functional Team..., Visio, Enterprise Software, Testing, Epic Systems, Leadership, Information Technology, Project Management, Training, Software Project..., Crystal Reports, Troubleshooting, HIT, Healthcare Industry, SharePoint, Healthcare Management, Quality Assurance, Change Management, Software Documentation, Analysis, CRM, Documentations, EDI, PACS, Business Analysis, Software Development, PMP
Education
American InterContinental University 2004 — 2005
Bachelor of Science (BS), Criminal Justice and Behavioral Psychology, 4.0 GPA
City University of New York-John Jay College of Criminal Justice 1986 — 1989
B.S. Criminal Justice, Criminal Law, Forensic Psychology, 3.8 GPA
Newtown High School 1983 — 1986
Academic, Academics
PAREXEL September 2012 - Present
Johnson & Johnson March 2004 - September 2012
Theories in Practice, LLC February 1999 - September 2012
Roving Coach International December 2009 - July 2011
Tilt, Inc. June 2008 - November 2009
BCBSNC September 2007 - June 2008
Wells Fargo June 2006 - September 2007
General Parts International February 2003 - August 2006
McNeil Pharmaceuticals November 2001 - November 2003
Nortel Networks June 1990 - February 2000
Skills
Leadership Development, Succession Planning, Coaching, Change Management, Performance Management, Business Strategy, Six Sigma, Executive Coaching, Organizational..., 360 Feedback, MBTI, Organizational..., Emotional Intelligence, Employee Engagement, Career Development, Personal Development, Executive Development, Talent Management, Culture Change, Workshop Facilitation, Leadership Development..., Strategy, Training, Leadership, Personnel Management, Human Resources, Strategic Planning, Program Management, Management, Onboarding, Start-ups
Education
Kennedy School of Government, Harvard University 2012 — 2012
Certificate
Duke University 2005 — 2005
Certificate
American University 1997 — 2000
MSOD
North Carolina State University 1985 — 1990
BS
IBM November 2011 - Present
IBM October 1997 - November 2011
BCBSNC 1993 - 1997
LabCorp 1990 - 1993
Skills
Solution Development, Project Management, Risk Management, Cross-functional Team..., Team Building, Enterprise Architecture, Unix, z/OS, Windows, Microsoft Office, WebSphere Application..., IBM Tivoli, Product Development, Product Marketing, Product Design with..., Customer Engagement, Customer Satisfaction, International Project..., International..., International Relations, SaaS, Cloud Marketing, Cloud Computing, Cloud Security, Private Cloud, Cloud Applications, Hybrid Cloud, Netview, CICS, Acquisition Integration, Data Integration, Software Integrations, Integration Testing, Technology Integration, Websphere, Systems Management, Security, Business Case, Management, ITIL, Business Process, DB2, Solution Architecture, WebSphere, Integration, Agile Methodologies, Enterprise Software
Education
Appalachian State University 1988 — 1990
Associates, Business Computer Programming
Southern Alamance High School 1982 — 1986
US Chemical Storage October 2014 - Present
US Chemical Storage October 2012 - Present
BCBSNC 2012 - 2012
Skills
PowerPoint, Social Media, Social Media Marketing, Customer Service, Microsoft Word, Microsoft Excel, Market Research, Editing, Marketing, Strategic Planning, Public Speaking, Team Leadership, Microsoft Office, Teamwork, Advertising, Management, Sales, Sales Management, Event Planning, Research, Negotiation
Education
Appalachian State University 2008 — 2012
Bachelor of Science in Business Administration, Marketing
Christ School 2004 — 2008
BCBSNC January 1997 - Present
Cigna 2002 - 2006
Skills
Testing, Quality Center, User Acceptance Testing, SDLC, Test Planning, System Testing, Waterfall, Requirements Analysis, QTP, Software Quality..., Regression Testing, Quality Assurance, Defect Tracking, Test Management, Business Requirements, Agile Testing, Integration Testing, Test Cases, HP Quality Center, Business Analysis
Education
Alamance Community College 1995 — 1998
Associate's degree, Business Administration and Management, General
Southern Alamance High School
BCBSNC 2013 - Present
Healthways October 2007 - February 2013
Magnolia Gardens October 2004 - October 2007
Skills
Healthcare, LPN, Service..., Case Management Liaison, ACLS, Healthcare Information..., Managed Care, Medicaid, Medicare, Geriatric Nursing, Inpatient, Pediatrics, EHR, Informatics, Utilization Review, Nursing Education, Public Health, Healthcare Management, Health Promotion, Health Education, Employee Health, Motivational..., Patient Advocacy, Disease Management, IV, Nursing, Acute Care, Quality Improvement, Telephone Triage, Case Managment, Prevention, Clinical Research, Medication..., Cpr Certified, Patient Education
Education
Ashford University 2011 — 2013
Master's degree, Health/Health Care Administration/Management
Ashford University 2009 — 2010
Bachelor of Arts (B.A.), Health/Health Care Administration/Management
BCBSNC March 2013 - Present
State Farm Agent April 2012 - March 2013
State Farm Insurance May 2010 - August 2011
FairPoint Communications January 2009 - April 2010
Skills
Insurance, Property & Casualty..., Commercial Insurance, Underwriting, Workers Compensation, Liability, Risk Management, Life Insurance, General Insurance, Marketing, Health Insurance, Fixed Annuities
Education
Appalachian State University 2005 — 2008
BSBA, Finance and Banking
Appalachian State University 2005 — 2008
BSBA, Risk Management and Insurance
US Environmental Protection Agency (EPA) April 2014 - Present
Green Century Institute May 2012 - April 2014
US EPA June 2012 - August 2012
BCBSNC June 2011 - August 2011
Skills
Microsoft Excel, PowerPoint, Microsoft Word, Research, Photoshop, Social Media, Teamwork
Education
Appalachian State University 2009 — 2013
Bachelor of Science (B.S.), Sustainable Development-Community, Regional and Global Development
Carrboro High School 2007 — 2009
Fujitsu August 2012 - Present
Fujitsu February 2012 - August 2012
BCBSNC January 2008 - February 2012
BCBSNC December 2006 - January 2008
BCBSNC March 2005 - December 2006
BCBSNC March 2004 - March 2005
BCBSNC March 2000 - March 2004
BCBSNC July 1999 - March 2000
BCBSNC August 1998 - July 1999
BCBSNC May 1997 - August 1998
Education
Appalachian State University 1991 — 1995
BSBA, Business Management
BCBSNC January 2012 - Present
Triangle Insurance Group June 2008 - January 2012
Scott Insurance/HRH/InsurMark Agency 1999 - 2007
WellPath 1994 - 1999
Skills
Defined Benefit, Employee Management, Wellness, Vendor Management
Education
Averett University 1981 — 1985
BS, Business, Equestrian
Easter Seals UCP North Carolina & Virginia March 2012 - Present
BCBSNC September 2002 - Present
Fort Sill National Bank August 2009 - May 2010
American General Life Companies December 2006 - August 2009
Skills
Health Insurance, Life Insurance, Disability Insurance, Health Insurance..., Sales, Financial Services, Long-term Care, Customer Retention
Education
Appalachian State University 1976 — 1980
Batchelor of Arts, History
Lowe's Home Improvement November 2013 - Present
Envision Business Analysis, LLC (working with Syngenta) September 2012 - November 2013
Quintiles Transnational August 2010 - September 2012
BCBSNC March 2010 - August 2010
Keane September 2009 - March 2010
Matrix Resources July 2009 - September 2009
IBM May 2000 - May 2009
IBM via Headway Staffing April 1999 - May 2000
Advertising/Marketing September 1986 - April 1999
HBA of Durham-Chapel Hill 1995 - 1996
Skills
Business Analysis, SDLC, Requirements Management, Agile Methodologies, Cross-functional Team..., Software Documentation, User Acceptance Testing, Quality Assurance, Analysis, E-commerce, User Experience, Strategy, Change Management, User Stories, Project Management, Testing, Solution Architecture, Business Requirements, System Testing, Requirements Analysis, Software Development, Databases, Use Case, Management, PMP, Leadership, Project Planning, Team Leadership, Business Process Mapping, Training Delivery, Top Team, RUP, Business Process..., Requirements..., CaliberRM, Project Portfolio..., Root Cause Analysis, IBM Websphere Commerce, eCommerce, Rational Unified Process, Business Process, Requirements Gathering
Education
Appalachian State University 1982 — 1986
BS, Marketing Communications, PR
Broughton High School 1979 — 1982
Villanova University
BCBSNC March 2014 - Present
APAC Customer Services October 2012 - March 2014
Bank of America March 2011 - September 2012
SECU March 2009 - March 2011
Skills
Health Insurance, Long Term Care Insurance, Medicare, Medicare Prescription..., Management, Operations Management, Team Leadership, Insurance, Financial Services, Banking, Coaching, Policy, Call Centers, Mortgage Lending, Team Building, Customer Service, Training, Leadership, Performance Management, Process Improvement, Customer Satisfaction, Customer Retention, Microsoft Office
Education
Scotland High School 2000 — 2004
High school diploma, High School/Secondary Diplomas and Certificates
Ashford University
Bachelor's degree, Business Administration and Management, General
Lenovo July 2014 - Present
BCBSNC April 2014 - July 2014
BCBSNC February 2014 - March 2014
Lenovo April 2007 - June 2013
Lenovo November 2005 - March 2007
IBM February 1998 - October 2005
Skills
Management, Project Planning, Leadership, Project Portfolio..., Enterprise Software, Cloud Computing, Outsourcing, Storage, Social Media, Social Media Marketing, Partner Management, Six Sigma, Business Process..., SEO, Reputation Management, IT Service Management, IT Strategy, Service Delivery, Hardware, Microsoft Excel, Data Center, Microsoft Office, Microsoft Word, Business Strategy, SaaS, Change Management, Visio, Data Management, Process Scheduler, Telecommunications, Teamwork, Reputation Marketing, Kaizen, Microsoft Project, SAP BW, Multi-cultural team..., eCommunications, SAP BI, Visual Basic, HTML, Visual Basic 5.0/6.0, Customer Relationship..., Project Management, Software Project..., WordPress, Web Design, Planview Enterprise, SDLC
Education
Wake Technical Community College
Allama Iqbal Open University
Bachelor of Science (B.Sc)
Wake Technical Community College 2000 — 2001
KaVo Kerr Group July 2014 - Present
KaVo Kerr Group March 2013 - July 2014
BCBSNC November 2011 - March 2013
Blue Cross and Blue Shield of North Carolina May 2010 - October 2011
BlueCross BlueShield of North Carolina May 2009 - July 2009
Financial Resource Management May 2008 - August 2008
Skills
Management, Program Management, Leadership, Sales, Account Management
Education
Appalachian State University 2006 — 2010
Bachelor of Science in Business Administration, Marketing
BCBSNC March 2013 - Present
Carolinas Healthcare System May 2011 - August 2011
AUTOBELL Car Wash April 2007 - January 2011
Education
Appalachian State University 2008 — 2012
B.S., Health/Health Care Administration/Management
Appalachian State University 2008 — 2012
Bachelor of Business Administration (B.B.A.), Insurance
Align Networks March 2014 - Present
Fanatics, Inc. August 2012 - February 2014
Lender Processing Services, Inc. (LPS) July 2011 - August 2012
Beeline September 2010 - May 2011
PNC Mortgage 2011 - 2011
Citi February 2010 - August 2010
Life and Specialty Venture LLC May 2006 - January 2010
BCBSNC January 2006 - May 2006
Skills
Microsoft SQL Server, SSAS, SSIS, Data Warehousing, ETL, Databases, SSRS, SQL, Business Intelligence, SDLC, Stored Procedures, DB2, Data Modeling, Business Objects, Analysis Services, Database Design, ASP.NET, SharePoint, Unix, Crystal Reports, Visio, T-SQL, Agile Methodologies, TFS
Education
Wilkes University 2003 — 2005
MSEE, Electrical Engineering
Bangalore University 1997 — 2001
Bachelor of Engineering (BE), Electrical and Electronics Engineering, 3.8
US Airways January 2015 - Present
BCBSNC March 2014 - August 2014
Children's Museum of Winston Salem October 2012 - March 2014
Winston Salem/Forsyth County Schools February 2013 - February 2014
ARAMARK October 2012 - January 2013
Firehouse Subs April 2011 - June 2011
Toys R Us November 2010 - December 2010
TJ Maxx July 2010 - October 2010
Kmart Corporation September 2009 - June 2010
JC Penney June 2008 - October 2008
Skills
Writers, Writing, Journalism, Performance Poetry, Poetry, English, English Literature, Creative Writing, Creative Writer, Psychology, Women's Issues, Copy Editing, Proofreading, Teaching, Customer Service, Social Networking, Social Media, Sales, Communication, Problem Solving, Public Speaking
Education
Appalachian State University 2007 — 2012
Bachelor of Arts (B.A.), English
RJ Reynolds High School 2005 — 2007
High School Diploma, General Studies
Claraview, a division of Teradata 2013 - 2015
IBM Global Services 2011 - 2013
Cynergies Solutions Group 2009 - 2010
ASUG - Americas' SAP Users' Group 2002 - 2010
BCBSNC 2008 - 2009
United States Navy 2008 - 2008
Dataspace 2004 - 2007
Theoris 2003 - 2004
Sherwin Williams 2001 - 2003
Analysts International Corporation (AiC) 1993 - 2001
Skills
Consulting, Business Intelligence, Business Objects, Data Warehousing, Data Modeling, Semantic Modeling, Dimensional Modeling, Teradata Decision Expert, SQL, Analytics, Web Intelligence, Data Marts, ETL, SAP BI, Teradata Decision..., Dashboard, Business Intelligence..., Information Technology, Project Management, Information Management, Requirements Gathering, Requirements Analysis, Business Requirements, Teradata, Oracle, DB2, Microsoft SQL Server, Sybase, IT Management, Business Analysis, Systems Analysis, Data Warehouse..., Databases, Database Design, Oracle ERP, Enterprise Architecture, Solution Architecture, Software Project..., Data Integration, Data Migration, Data Governance, Data Quality, ERP
Education
Xavier University 2013 — 2014
Executive Master of Business Administration (MBA)
Baldwin-Wallace College 2007 — 2007
Project Management Certificate, Project Management
Orange County Democratic Party February 2015 - Present
Management Experience, Strong Leadership, Customer Service Professional and Customer Retention January 2015 - Present
Moe's Southwest Grill December 2013 - July 2014
Graphic Artist January 2009 - January 2014
BCBSNC November 1999 - June 2002
American Express April 1997 - June 1999
Skills
Graphic Design, Logo Design, Customer Service, Computer Graphics, Computer Maintenance, Public Speaking, Social Media, Computer Repair, Teaching, Leadership, Microsoft Excel, Training, Team Building, Clinical Psychology, Microsoft Office, Event Planning, Social Networking, Management, Marketing, Advertising, Online Advertising, Online Communications, Paint Shop Pro, Email Marketing, Email Newsletter Design, Team Leadership, Team Management, Teamwork, Team Motivation, Professional Services, Professional..., Computer Proficiency, PC building, Democracy, Proofreading, Hospitality, Hospitality Management, Customer Satisfaction, Customer Relations, Customer Retention, Customer Support, Customs Regulations, Restaurant Management, Human Resources, Marketing Communications, Online Help, Online Publishing, Love Of Learning, Intrapersonal Skills, Computer Hardware
Education
Liberty University 2011 — 2017
Bachelor of Science (B.S.) [In Progress], Clinical Psychology, 3.9
Alamance Community College 2001 — 2003
N/A-, RN Nursing
Davie High School, Mocksville, NC 1987 — 1991
Diploma, General Studies
BCBSNC February 2012 - Present
BCBSNC May 2001 - February 2012
Blue Cross Blue Shield of North Carolina 1996 - 2001
BCBSNC September 1992 - May 1996
BCBSNC April 1987 - September 1992
Greensboro Data Center June 1985 - April 1987
Burlington Data Center (BDC) June 1984 - June 1985
Burlington Data Center (BDC) March 1981 - June 1984
Skills
Visio, Vendor Management, Incident Management, Disaster Recovery, SDLC, Program Management, Change Management, Business Analysis, Business Process, Problem Management, SharePoint, HIPAA, Process Improvement, Requirements Analysis, Release Management, ITIL v3 Foundations..., Governance, Call Center, PMO, IT Management, IT Operations Management, ITIL Process, ITIL Certified, ITIL, Data Center, Testing, Management, Call Centers
Education
Alamance Community College 1980 — 1981
Eastern Alamance High School 1977 — 1980
Diploma
Amplify August 2014 - June 2015
CoreLogic March 2014 - August 2014
BCBSNC September 2013 - January 2014
APAC Customer Services December 2012 - August 2013
G3 Jewelry Inc. April 2009 - December 2012
The Republik October 2006 - March 2007
Skills
Call Centers, BPO, Workforce Management, Technical Support, Contact Centers, Customer Experience, Customer Satisfaction, Avaya, Call Center Development, Troubleshooting, Inbound Marketing, Outsourcing, E-commerce, Service Delivery, Sla, Transition Management, Telemarketing, Customer Service, Training, Microsoft Office, PowerPoint
Education
North Carolina Agricultural and Technical State University 2015 — 2019
Bachelor of Information Technology, Computer Engineering
Alamance Community College 2010 — 2011
Information Technology
Guilford Technical Community College 2008 — 2010
Information Technology
James B Dudley High School 2004 — 2006
High School Diploma
BCBSNC February 2015 - Present
BCBSNC June 2013 - February 2015
Community Care of North Carolina January 2013 - June 2013
Community Care of North Carolina August 2012 - December 2012
Duke University Hospital June 2012 - August 2012
Mary S Shook Health Services August 2010 - May 2011
Air Academy Federal Credit Union August 2008 - January 2010
Skills
Adaptability, Close Attention to..., Confidentiality, Communication, Customer Service, Leadership, Multicultural..., Organization, Problem Solving, Stress Management, Time Management, Microsoft Office 2007, Always Willing to Learn, Microsoft Word, Event Planning, Public Speaking, Healthcare, PowerPoint, Microsoft Excel
Education
Appalachian State University 2009 — 2013
Bachelor's degree, Healthcare Management
Rampart High School 2005 — 2009
Rho March 2008 - Present
Rho January 2007 - March 2008
Rho January 2006 - January 2007
Rho November 2005 - January 2006
BCBSNC May 2001 - October 2005
UNC Hospitals September 2001 - July 2004
Skills
Access, Troubleshooting, Clinical Research, Validation, Windows 7, Pharmaceutical Industry, Microsoft Office, Microsoft Excel, Customer Service, GCPs, CVS, IVR, Help Desk Support, Application..., Social Networking, windows 8, Software Development, XML, HTML, IWR, Software Validation, User Acceptance Testing, Unit Testing, Adobe Professional, SAS Programming, SQL*Plus, PL/SQL, Oracle Database, Tortoise SVN, WinMerge, SharePoint, Fedora
Education
ITT Technical Institute-Durham 2012 — 2014
Associate of Arts and Sciences (AAS), Information Technology - Computer Network Systems
Durham Technical Community College 2005 — 2006
Certification, Computer Repair
New Hanover High School 1990 — 1992
BCBSNC June 2012 - Present
Blue Cross and Blue Shield of NC December 2005 - February 2013
Lowe's Companies 1996 - 2005
Lowe's Companies 1992 - 1996
Skills
Business Intelligence, Data Warehousing, Analytics, Business Objects, Databases, CRM, SQL, Enterprise Software, Database Design, Teradata, Strategy, Access, DB2, Crystal Reports, Management, OLAP, Data Integration, Process Improvement, ETL, Microstrategy, SDLC, Project Management, Dashboard, Vendor Management, Business Analysis, Program Management
Education
Appalachian State University 1979 — 1983
Bachelor of Science (B.S.)
BCBSNC November 2013 - Present
BCBSNC August 2012 - October 2013
IMG College: Appalachian Sports Network August 2011 - December 2011
Triangle Community Foundation May 2011 - August 2011
Skills
Data Analysis, SQL, Teradata, Tableau, Access, Microsoft Excel, Business Intelligence, Healthcare, Health Insurance
Education
Appalachian State University 2007 — 2012
B.S. Finance & Banking, Marketing
Universidad Pablo de Olavide 2010 — 2010
International Business
BCBSNC June 2014 - Present
BCBSNC February 2013 - June 2014
Topaz Shared Services October 2012 - December 2012
Booz Allen Hamilton August 2011 - May 2012
Savantage Solutions October 2010 - June 2011
S2Tech April 2008 - March 2009
BB&T March 2007 - September 2007
BB&T March 2005 - February 2007
BB&T July 2000 - March 2005
Skills
Testing, Business Requirements, Business Analysis, Requirements Analysis, SDLC, Business Process...
Education
American Public University System
M.A. Management
Bridgewater State University
B.S., Management Science
Sharon High School
Subaru of America September 2012 - Present
BCBSNC January 2009 - September 2012
WebLion September 2008 - December 2008
Collegian, Inc January 2008 - December 2008
Penn State Library - Physical & Mathematical Sciences Library January 2005 - December 2008
BCBSNC June 2008 - August 2008
Penn State University Chinese Department January 2008 - May 2008
CAD CENTER CORPORATION October 2006 - December 2006
Penn State University Libraries - Special Collections Library June 2006 - August 2006
Skills
Siebel, SQL, Web Development, Crystal Reports, Dreamweaver, Photoshop, MS Project, HTML, JavaScript, AJAX, DB2, Microsoft Office, Visio, Business Objects, CSS, XML, UML, Usability, PHP, Plone, Java, ASP.NET, SQL Server, Datastage, Oracle PL/SQL..., SQL Navigator
Education
Penn State University 2004 — 2008
BS, BA, Information Science & Technology, Japanese
明海大学 / Meikai University 2006 — 2007
Japanese
BCBSNC March 2014 - Present
BCBSNC February 2013 - March 2014
BCBSNC October 2011 - February 2013
BCBSNC October 2008 - October 2011
Strategic Employee Benefit Services July 2002 - October 2008
Rogers Benefit Group April 1999 - May 2002
Skills
Term Life Insurance, Disability Insurance, Customer Service, Insurance, Benefits Administration, Life Insurance, Health Insurance, Employee Benefits, Account Management, Underwriting, Health Savings Accounts
Education
The University of North Carolina at Charlotte 1996 — 1998
Bachelor of Science (B.S.), Marketing
Appalachian State University 1995 — 1996
Eastman Chemical Company May 2015 - Present
Appalachian State University IT Support Services October 2013 - May 2015
BCBSNC May 2014 - July 2014
Skills
Teamwork, Public Speaking, Microsoft Word, Customer Service, Research, Microsoft Excel, PowerPoint, Networking, Photoshop, Leadership, Web Development, Windows, Social Media, SmartDraw, Business Process..., Management Consulting, Health Insurance
Education
Appalachian State University 2011 — 2015
Bachelor of Science in Business Administration, Major: Computer Information Systems, GPA: 3.33
Blue Cross and Blue Shield of North Carolina August 2015 - Present
BCBSNC July 2013 - August 2015
Blue Cross Blue Shield of NC January 2009 - July 2013
Fidelity Investments January 2006 - January 2008
Blue Cross Blue Shield of NCDurham January 2005 - January 2006
Blue Cross Blue Shield of NC-FEP January 2001 - January 2005
Skills
Insurance, Claim, Health Insurance, Commercial Insurance, Workers Compensation, Claim Investigation, Call Centers, Disability Insurance, Employee Benefits, Policy, Medicare, Payroll, Analysis, Microsoft Office
Education
American InterContinental University 2010 — 2013
Bachelor of Business Administration, Healthcare Management
Blue University 2011 — 2011
Essentials of Leadership, Certificate
American InterContinental University 2010 — 2011
Associate of Arts, Business Administration
Blue University 2005 — 2005
Bachelor of Business Administration, Healthcare Administration
BCBSNC November 2012 - Present
Trackur June 2012 - Present
Infuzion February 2011 - Present
Captive-Aire Systems April 2011 - April 2012
Adore February 2011 - August 2011
Aflac August 2010 - November 2010
Clearwire 2006 - 2008
Verizon 2006 - 2007
Quality Inn Boone, NC 2004 - 2005
The Music Center 2000 - 2003
Skills
Sales, HTML 5, CSS, HTML, JavaScript, Programming, Web Design, SEO, Retail Sales, Public Speaking, Windows, Music, Music Production, Social Networking, System Administration
Education
Appalachian State University 2004 — 2005
Certificate, Computer Science
University of North Carolina at Greensboro 1992 — 1999
BA, Music, Psychology, Philosophy
Copula Systems, LLC January 2015 - Present
BCBSNC November 2013 - April 2014
BCBSNC November 2012 - April 2013
BCBSNC August 2011 - November 2012
Blue Cross Blue Shield of North Carolina November 2010 - July 2011
SunTrust Banks, Inc January 2008 - November 2010
Business Leaders Exchange 2010 - 2010
SunTrust Bank December 2004 - January 2008
First Citizens Bank January 2003 - December 2004
Wachovia, A Wells Fargo Company June 1999 - January 2003
Skills
Leadership, Entrepreneurship, Strategic Planning, New Venture Development, Cross-functional Team..., Business Development, Team Building, Portfolio Management, Financial Analysis, Project Management, Credit, Banking, Relationship Management, Coaching, Project Planning, Loans, Commercial Lending, Credit Analysis, Start-up Ventures, Program Development, Program Management, Risk Management, Business Analysis, Customer Service, Process Improvement, Budgets, Finance, Training
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2006 — 2008
Master of Business Administration (M.B.A.), Finance and Entrepreneurship
Barton College 1996 — 1999
Bachelor of Science, Business Mangaement & Finance
Nationwide Children's Hospital October 2012 - Present
BCBSNC March 2011 - May 2012
Fairfield County EMA 2008 - 2008
Skills
Vital Signs, Healthcare, Nursing, Healthcare Management, HIPAA, Medical Terminology, Hospitals, Cpr Certified, EMR, Inpatient, Public Health, Patient Safety, BLS, Health Education, Pediatrics, Healthcare Information..., Mental Health, Patient Advocacy, Microsoft Office, Specimen Collection, Geriatrics, Six Sigma
Education
Chamberlain College of Nursing-Columbus Campus 2013 — 2015
Bachlor of science, Registered Nursing/Registered Nurse
A.T. Still University of Health Sciences 2008 — 2009
Master of Public Health (MPH), Health Planning
BCBSNC September 2014 - Present
Ciber May 2013 - September 2014
Ceridian Corporation September 2011 - May 2013
Ceridian Corporation May 2007 - September 2011
Deltacom, Inc. July 2003 - May 2007
American Management Systems June 2000 - July 2003
Total System Services, Inc. June 1998 - June 2000
Skills
Requirements Gathering, SDLC, Visio, Business Analysis, Requirements Analysis, Software Implementation, Vendor Management, SharePoint, User Acceptance Testing, Process Improvement, Change Management, Business Process..., SQL, Software Project..., Project Management, HRIS, Testing, Software Documentation, Information Technology, Business Process, Systems Analysis, Business Intelligence, PMP, PeopleSoft, Integration, Vendor Relationships, HRO, Crystal Reports, Outsourcing, Agile Methodologies, Scrum
Education
Auburn University 1992 — 1998
Bachelor of Science (BS), Management Information Systems, General
Grissom High School 1988 — 1992
Quintiles August 2015 - Present
Quintiles June 2013 - Present
BCBSNC August 2011 - June 2013
North Carolina State University March 2004 - August 2011
ITC^Deltacom / BTI May 2002 - March 2004
NORTEL NETWORKS, INC January 1987 - January 2002
DCF Engineering, PA 1986 - 1987
Skills
Business Intelligence, Requirements Analysis, SDLC, Certified Project..., Software Development, Change Management, Integration, Cross-functional Team..., Process Improvement, Project Management, Business Process..., Quality Assurance, Vendor Management, Application Development, Vendor Relations, Management, Strategic Planning, Business Analysis, Business Process, Project Planning, Program Management, Analysis, Leadership, Access, PMO, Security, SaaS, Training, Requirements Gathering, Testing, Software Project..., Visio, PMP, Business Requirements, IT Management, IT Strategy, MS Project, SharePoint, Software Documentation, ITIL, Web Applications, Databases, Enterprise Architecture, Agile Project Management, Information Technology, Project Portfolio..., Disaster Recovery, Data Warehousing, Governance
Education
North Carolina State University 2003 — 2007
Master, Business Administration, Information Technology concentration
Appalachian State University 1982 — 1986
Bachelor of Science, Computer Science
Cary High School 1979 — 1982
High School diploma, College preparatory
BCBSNC October 2011 - Present
BB&T June 2008 - January 2012
National City Bank December 2004 - December 2007
National City 2004 - 2007
Fifth Third Processing Solutions July 2001 - December 2004
General Electric May 1999 - June 2001
Skills
Product Management, Competitive Analysis, Strategy, Vendor Management, Business Development, Program Management, Market Research, Strategic Planning, Product Development, Leadership, Management, Forecasting, Project Management, E-commerce, Marketing, Training, Sales, Relationship Management, Analysis, Analytics, Sales Management
Education
University of Illinois at Urbana-Champaign 1998 — 2000
MBA
University of Illinois at Urbana-Champaign - College of Business 1998 — 2000
MBA
Angelo State University 1995 — 1998
BBA
La Martiniere 1980 — 1995
High Scool
Marbles Kids Museum September 2015 - Present
ChannelAdvisor May 2015 - September 2015
BCBSNC July 2013 - March 2015
Tekelec March 2004 - July 2013
Aegis Solutions 2001 - 2003
MicroCraft Corporation 1999 - 2001
Skills
ADP Payroll, Leadership Development, Succession Planning, Organizational..., Benefits Administration, Deferred Compensation, Employee Relations, Mergers, Policy, Team Building, Employee Benefits, HR Policies, HRIS, Employment Law, PeopleSoft, Onboarding, Business Strategy, Recruiting, Team Leadership, Oracle HR, Process Improvement, HR Consulting
Education
Appalachian State University 1989 — 1993
Bachelor of Science (BS), Public Relations, Advertising, and Applied Communication
BCBSNC November 2012 - September 2015
Apex Systems/Wells Fargo April 2011 - April 2012
IT Mantra/Wright Express July 2009 - April 2011
American Express November 2007 - July 2009
American Express August 2004 - November 2007
American Express 2001 - 2004
American Express 1997 - 1999
Skills
Six Sigma Greenbelt, Customer Experience, Product Development, Competitive Analysis, E-commerce, Market Research, Loyalty Marketing, Financial Analysis, Financial Reporting, User Interface Design, Web Analytics, P&L Responsibility, Product Management, Product Marketing, Exc, Power, Microsoft Word, Visio, Access, Project Management, Business Process..., Change Management, Six Sigma, Call Centers, Vendor Management, Credit Cards, Analytics, P&L Management, Cross-functional Team..., CRM, Process Improvement, Program Management, Leadership, Healthcare, Affordable Care Act, Health Insurance, Managing Agency..., Small Business, Small Business Marketing, Small Business Online..., Group Insurance, Agile Methodologies, Business Process, Forecasting, Marketing, Outsourcing, Customer Satisfaction, Business Analysis, Strategy
Education
Appalachian State University
MPA, Town, City and County Mgmt
Loyola University New Orleans
BA, History
Center for Technical Talent Transformation and Leadership January 2015 - Present
Actionable Healthcare Insights (AHI) July 2014 - Present
UNC Charlotte June 2013 - Present
Best Doctors May 2013 - June 2014
SAS Institute May 2011 - May 2013
BCBSNC January 2010 - May 2011
Blue Cross and Blue Shield of North Carolina 2002 - April 2010
Skills
Analytics, Health Insurance, Business Intelligence, Insurance, Business Analysis, SAS, Healthcare, Healthcare Analytics, Analysis, Vendor Management, Data Analysis, Change Management, Enterprise Software, Program Management, Teradata, Business Analytics, Informatics, Leadership, Managed Care, Risk Management, Process Improvement, Strategic Planning, Management, Business Process..., Data Mining, Business Objects, Strategy
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 1999 — 2001
Hindu College
Bachelor of Science (BSc), Chemistry
HealthCare Coaching Institute
Hindu College
Indian Institute of Technology, Kanpur
The Johns Hopkins University
BCBSNC November 2008 - Present
BCBSNC January 2001 - October 2008
Inova October 2000 - January 2001
Robert Half January 2000 - September 2000
Elliot's Wholesale Floral Supply May 1994 - December 1999
Skills
Business Analysis, Visio, Management, SDLC, Process Improvement, Business Requirements, Software Documentation, Vendor Management, Requirements Analysis, SharePoint, Health Insurance, Project Management, Insurance, Requirements Gathering
Education
Colorado Technical University 2010 — 2011
MSIT, IT Management
Colorado Technical University 2008 — 2010
BSIT, System Software Engineering
Appalachian State University 1987 — 1988
East Carolina University 1985 — 1987
Fujitsu General America, Inc. February 2012 - Present
BCBSNC February 2006 - January 2012
IBM January 2005 - January 2006
IBM March 2002 - January 2005
IBM March 2001 - February 2002
eQuorum, Rentport, Atlas Technologies January 1997 - February 2001
Skills
ITIL, Emerging Technologies, Architecture Management, Websphere, SOA, Enterprise Architecture, Solution Architecture, ESB, AIX, DB2, SDLC, Integration, EAI, Middleware, Application Architecture, Java Enterprise Edition, Unix, Technical Architecture, Requirements Analysis, Agile Methodologies, IIS, Web Services
Education
Anna University
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering
Deutsche Bank July 2012 - Present
BCBSNC May 2012 - July 2012
BCBSNC July 2004 - July 2012
GlaxoSmithKline 2002 - 2004
Carnegie Mellon University 2000 - 2002
Skills
Data Warehousing, ETL, SDLC, Data Integration, SQL, Data Modeling, Teradata, Business Objects, Business Analysis, Business Intelligence, Agile Methodologies, Unix, Master Data Management, Requirements Gathering
Education
Acharya Nagarjuna University 1996 — 1998
Masters, Microbiology
VSR & NVR 1990 — 1992
Bachelors, BIOLOGY
Dunn Solutions Group October 2012 - Present
Pepsi Bottling Ventures June 2012 - October 2012
BCBSNC September 2008 - May 2012
Fresenius Medical Care May 2007 - September 2008
Skills
Business Objects, Data Warehousing, ETL, Crystal Reports, Dashboard, Business Intelligence, SQL, Crystal Xcelsius 2008, Oracle, Databases, Data Modeling, Teradata, Web Intelligence, Requirements Analysis, Dashboard Designer, SAP Data Services, Mobile BI
Education
Koneru Lakshmaiah College of Engineering 1994 — 1998
Bachelor of Technology (B.Tech.), Electronics and Communications Engineering
Nagarjuna University 1994 — 1998
Bachelor of Technology, Electronics and Communications Engineering
BCBSNC 2003 - Present
aligne, inc. November 1999 - October 2003
BCBSNC April 1996 - October 1999
Bell Atlantic August 1981 - March 1996
Skills
Process Improvement, Vendor Management, Business Analysis, Program Management, Change Management, Health Insurance, Strategic Planning, Insurance, Management Consulting, IT Strategy, Managed Care, Team Building, SDLC, Project Management, Healthcare, Analysis, Management, Business Process..., Leadership, Enterprise Software, Project Planning
Education
Arizona State University 1980 — 1981
MBA, Accounting/Economics
University of Maryland College Park 1976 — 1979
B.S., Management
BCBSNC August 2009 - Present
Pfizer April 2005 - August 2009
LabOne May 2003 - April 2005
Hewlett-Packard May 2000 - March 2003
PKM & Co May 1997 - December 1997
Education
Fairleigh Dickinson University 1998 — 2000
MBA, MIS
Annamalai University 1993 — 1997
BE, Structual Engineering
TVS Lakshmi School
BCBSNC January 2015 - Present
Blue Cross Blue Shield of North Carolina June 2011 - December 2014
BCBSNC October 2005 - June 2011
Sara Lee Business Services May 2004 - October 2005
Sara Lee June 2002 - April 2004
Sara Lee January 2001 - May 2002
Sara Lee Branded Apparel August 1999 - December 2000
Lockheed Martin Energy Systems August 1995 - October 1997
Skills
Access, Analysis, Budgets, Business Analysis, Business Intelligence, Business Process, Business Process..., Change Management, ERP, MS Project, PMP, Process Improvement, Product Development, SDLC, Software Documentation, Microsoft Project, Leadership
Education
American University - Kogod School of Business 1992 — 1994
MBA, Finance
Memphis State University 1988 — 1992
BBA, Accounting
The University of Memphis 1988 — 1992
BBA, Accounting
Quintiles April 2007 - Present
Quintiles 2010 - 2013
BCBSNC November 2005 - March 2007
Martin Marietta Materials April 1998 - November 2005
Skills
Auditing
Education
Meredith College 2004 — 2007
MBA
Fayetteville Technical Community College 1993 — 1996
AAS, Radiology
Appalachian State University 1987 — 1991
BSBA, Management
BCBSNC March 2015 - Present
BCBSNC May 2013 - March 2015
Bank of New York Mellon January 2008 - May 2013
Mellon Financial July 2005 - January 2008
Mellon Financial August 1997 - July 2005
Skills
PeopleSoft, Financial Modeling, Financial Analysis, Business Objects, Lotus Notes, Variance Analysis, Operating Budgets, TM1, Capital Budgeting, Securities Lending, Month End Close, General Ledger, Journal Entries, Account Reconciliation, Quarterly Reporting, Trust Services, Cartesis, Forecasting, Blackline, Written & Oral..., Microsoft Office, Microsoft Excel, Analytical Skills, SOX Compliancy, Presenting to Senior..., IBM Cognos, Internal Controls, Managerial Finance, Budgets, Auditing, Internal Audit, Mergers & Acquisitions, Sarbanes-Oxley Act
Education
State University of New York College at Brockport 1995 — 1997
BS, Business Administration
Alfred State College - SUNY College of Technology 1993 — 1995
AAS, Accounting
CW Baker High School 1991 — 1993
HS Diploma
Blue Cross Blue Shield of North Carolina 2012 - Present
Blue Cross Blue Shield of North Carolina 2009 - 2012
BCBSNC 2006 - 2009
Skills
Health Insurance, Managed Care, HIPAA, Business Analysis, Data Analysis, Process Improvement, Visio, Healthcare, SharePoint, Healthcare Management, Microsoft Office, Customer Service, Microsoft Excel, Project Management, Leadership
Education
Troy University in Montgomery 1994 — 1997
MBA, Business Administration
Auburn University at Montgomery 1991 — 1993
BSBA, Finance
University of Alabama at Birmingham 1989 — 1991
Genpact February 2000 - Present
Genpact LLC February 2000 - Present
BCBSNC 2013 - 2013
Countrywide July 1999 - January 2000
Skills
Offshoring, Transition Management, Process Excellence, BPO, BFSI, Business Process..., Outsourcing, Vendor Management, Project Management, Sla, Operations Management, Performance Management, Process Engineering, Business Transformation, Business Process..., Management, MIS, Process Management, Six Sigma, Operational Excellence, Shared Services, Team Management, Service Delivery, Business Process, Process Consulting
Education
EMPI Business School 1997 — 2000
Bachelor's Degree, Bachelors in Business Administration
BCBSNC September 2014 - Present
BB&T June 2012 - September 2014
TEK Systems June 2011 - January 2012
Keane, Inc. November 2010 - March 2011
TiE Carolinas September 2009 - October 2010
Elkay Southern March 2008 - September 2008
Bharat Electronics May 1989 - June 2000
Skills
Outsourcing, Product Development, Vendor Management, Sourcing, Business Process..., Business Analysis, Business Process..., Supply Chain..., Supply Chain Management, Vendor Audit, Inventory Management, Business Process, Change Management, Program Management, Strategy, Supply Chain, Enterprise Software
Education
North Carolina State University - College of Management 2002 — 2004
MBA, Supply Chain and IT Management
Birla Institute of Technology and Science, Pilani 1999 — 2000
MS, Software Systems
B. M. S. College of Engineering 1983 — 1988
Bachelor of Engineering (BE), Electronics
Virtual Exchanges, Inc May 2006 - Present
BCBSNC October 2005 - May 2006
Sitel April 2000 - October 2005
Skills
Team Leadership, Customer Satisfaction, Customer Service, Microsoft Office, Microsoft Excel, Photoshop, Inventory Management, Retail, Time Management, Data Entry, Outlook, Teamwork, Customer Experience, Call Centers, Leadership, Marketing, Advertising
Education
The Medical Arts School 2006 — 2007
Massage Therapy/Therapeutic Massage
Central Piedmont Community College 2001 — 2004
English Language and Literature, General
Central Piedmont Community College 1999 — 2000
International Business, Trade, and Tax Law
King University 1998 — 1999
International Business, Trade, and Tax Law
Hixny May 2013 - Present
Comcast July 2010 - May 2013
MedPlus February 2009 - December 2009
BCBSNC June 2003 - November 2008
TXU January 2002 - May 2003
Bellsoft March 2000 - December 2001
IBM Global Services January 1997 - March 2000
ITC-ILTD May 1996 - December 1996
Skills
Enterprise Architecture, Integration, SOA, EAI, Project Management, Enterprise Software, .NET, ESB, ESP, Six Sigma, Unix, High Availability..., SDLC, Application Architecture, Software Development, Java Enterprise Edition, Technical Leadership, Middleware, Agile Project Management, Agile Methodologies
Education
Andhra University 1993 — 1996
Master of Science -, Computers
Andhra University 1989 — 1992
Bachelor of Science -, Computers
GlaxoSmithKline March 2015 - Present
GlaxoSmithKline March 2012 - March 2015
GlaxoSmithKline March 2011 - March 2012
GlaxoSmithKline January 2003 - February 2011
GlaxoSmithKline February 2002 - December 2002
GlaxoSmithKline July 1998 - January 2002
BCBSNC June 1997 - July 1998
Wachovia Bank December 1991 - May 1997
Skills
Team Leadership, Communication, Analytical/Research, Managing Multiple..., Interpersonal, Planning and Organizing, Teamwork, Flexibility, Time Management, Information Security, ITIL, Project Management, Internal Audit, Auditing, Vendor Management, Strategy, Security, Business Process..., Change Management, IT Audit, Process Improvement, Cross-functional Team..., Management, Risk Management, Pharmaceutical Industry, Strategic Planning, Outsourcing
Education
The George Washington University
Master’s Certificate in Project Management
Appalachian State University 1987 — 1991
BSBA, Accounting
Caterpillar Inc. 2014 - Present
ExxonMobil January 2013 - January 2014
Goldman Sachs December 2010 - March 2013
SeaWorld Parks and Entertainment 2008 - November 2010
Anheuser-Busch February 2007 - November 2010
BCBSNC September 2005 - February 2007
Genovate Solutions November 2003 - March 2005
Nedware.com April 2003 - October 2003
Skills
Business Objects XI..., Data Services 3.0, Crystal Reports XI, Xcelsius 2008, Informatica 8.6, Oracle 10g, SQL Server 2005/2000, DB2, Sybase SQL Anywhere, VB.NET, VB, Business Objects, Oracle, SQL, Crystal Reports, SAP BW, Visual Basic, SAP BI, Informatica, Business Intelligence, Data Warehousing, VBA, Data Modeling, Sybase
Education
Alagappa University 2005 — 2007
MS, Information Technology
Acharya Nagarjuna University 1989 — 1992
BA, Economics
BCBSNC March 2015 - Present
Blue Cross and Blue Shield of NC September 2012 - Present
Blue Cross and Blue Shield of NC July 2008 - August 2012
Blue Cross and Blue Shield of NC June 2007 - June 2008
Blue Cross and Blue Shield of NC March 2005 - June 2007
Blue Cross and Blue Shield of NC November 2003 - March 2005
UNC Health Care 1996 - 2003
Skills
SDLC, Business Analysis, Process Improvement, Vendor Management, Program Management, Requirements Analysis, Visio, Project Management, Management, Requirements Gathering, Healthcare, PMP, Health Insurance, Business Process..., SharePoint, Healthcare Management, HIPAA, Project Portfolio..., Business Process, Analysis
Education
Appalachian State University 2010 — 2014
Bachelor's degree, Public Health Education and Promotion
Alamance Community College 1987 — 1989
Associate of Applied Science, Nursing, Registered Nursing/Registered Nurse
BCBSNC August 2013 - Present
BCBSNC April 2012 - August 2013
BCBSNC October 2005 - April 2012
Skills
Leadership, Program Management, Health Insurance, Process Improvement, Business Process, Team Leadership, Insurance, Business Analysis, Management, Healthcare, Training, Performance Management, Coaching, Marketing, Business Process..., Call Center, Consulting, Change Management, Lean Six Sigma, Call Centers, Customer Service
Education
Ashford University 2010 — 2012
MBA, Organizational Leadership, 4.0
Meredith College 2002 — 2005
BS Business Admin, Marketing
North Carolina State University
Lean Six Sigma
Humana June 2015 - Present
NWK Consulting March 2009 - Present
BCBSNC August 2014 - December 2014
St. Barnabas Hospital January 2013 - June 2014
WILC April 2010 - March 2013
Unlimited Care, Inc. May 2006 - March 2009
Skills
Healthcare, Nursing, Hospitals, Quality Assurance, Quality Management, Auditing, Management, Analytics, Training, Clinical Research, Policy
Education
SUNY Delhi 2010 — 2013
BSN, Nursing
Cochran School of Nursing 1992 — 1994
ADN, Nursing
Wipro Technologies July 2013 - Present
BCBSNC February 2013 - June 2013
Kaiser Permanente @ Tata Consultancy Services February 2010 - February 2013
American Express @ Syntel August 2009 - January 2010
GE Money @ Tech Mahindra (Previously Satyam Computer services Limited) June 2007 - July 2009
Unilever @ KPIT Cummins Infosystems Limited July 2006 - June 2007
Eastern Software Systems March 2005 - July 2006
Skills
Data Modeling, Business Intelligence, Teradata, ETL, Unix Shell Scripting, Ab Initio, Data Warehousing, Oracle, PL/SQL, Software Project..., Unix, Solution Architecture, DB2, Databases, Agile Methodologies, Shell Scripting
Education
Kumaun University 2001 — 2004
Professional Degree: Master, Computer Application
College of Basic Science and Humanities
Bachelor of Science (B.Sc.), Mathematics
Lowe's Companies, Inc. May 2015 - Present
Institute for Advanced Analytics at North Carolina State University June 2014 - May 2015
Credo Higher Ed July 2013 - June 2014
Fors Marsh Group August 2010 - July 2013
Appalachian State University August 2009 - May 2010
BCBSNC May 2009 - August 2009
Appalachian State University August 2008 - May 2009
Allegacy Federal Credit Union May 2008 - August 2008
Wake Forest Baptist Health May 2007 - August 2007
Skills
Research, Policy Analysis, Process Scheduler, Adobe Acrobat, Systems Analysis, Microsoft Office 2007, Management Development, SPSS, Data Analysis, Stata, Management, Statistics, Leadership Development, Psychology, Organizational..., Analysis, Survey Design, Research Design, Survey Research, Data Collection, Microsoft Office
Education
North Carolina State University 2014 — 2015
Master of Science (M.S.), Advanced Analytics
Appalachian State University 2008 — 2010
Master of Arts (M.A.), Industrial/Organizational Psychology and Human Resource Management
University of North Carolina at Chapel Hill 2004 — 2008
Bachelor of Arts (B.A.), Psychology
CardioDx June 2014 - Present
BCBSNC February 2007 - May 2014
ACS, Inc. March 2006 - February 2007
Skills
Customer Service, Call Centers, Leadership, Team Building, Training, Process Improvement, Data Entry, Microsoft Excel, Salesforce.com, Health Insurance, Microsoft Office, Medicare, Data Reconciliation, Healthcare, Provider Relations, HIPAA, Insurance, Claim, Accessioning, Employee Benefits, Troubleshooting, Analytical Skills, Customer Satisfaction, Sales Support, Customer Experience, Medicare Part D, SharePoint, Access, Outlook, Microsoft Word, PowerPoint, Windows 7, Communication, Problem Solving, Time Management, Teamwork, Cardiovascular Disease, Biotechnology, Medical Terminology, EDI, Medicare Prescription..., LIMS
Education
UNC at Greensboro 2013 — 2015
Bachelor of Science (B.S.), Business Administration and Management, General
Alamance Community College 2012 — 2013
Associate of Science (A.S.), Business Administration and Management, General
BCBSNC May 2013 - Present
BCBSNC December 2011 - May 2013
BCBSNC January 2010 - December 2011
Trinity Benefit January 2007 - December 2009
Mercer July 2000 - December 2006
The Lanrick Group October 1999 - July 2000
MedCost Benefit Services March 1998 - October 1999
Skills
Health Insurance, Employee Benefits, Disability Insurance, Health Savings Accounts, Benefits Administration, Insurance, Life Insurance, Benefits Design, Self-funded, Onboarding, Long-term Care, COBRA, Health Care Reform, Managed Care, Term Life Insurance, Open Enrollment, HIPAA, 401k, Health Policy, Retirement, Employee Wellness, Deferred Compensation, New Hire Orientations, Account Management, Management
Education
Appalachian State University 1995 — 1997
Bachelor of Science in Business Adminstration, Health Care Management
BCBSNC November 2008 - Present
PPD 2001 - 2008
Skills
PMP, Vendor Management, Cross-functional Team..., Stakeholder Management, Contract Management, Budgeting, Human Resource Planning, Communications Planning, SDLC, Agile & Waterfall...
Education
Appalachian State University 1988 — 1992
Bachelor of Science (BS), Finance
Austin Gastroenterology, PA April 2013 - Present
Credentialing Experts, LLC July 2012 - April 2013
BCBSNC March 2010 - June 2012
BCBSNC October 2005 - March 2010
BCBSNC April 2001 - May 2003
BCBSNC February 1999 - April 2001
BCBSNC June 1997 - February 1999
BCBSNC January 1994 - June 1997
Skills
Data Analysis, Healthcare, Managed Care, Software Documentation, Credentialing, Physicians, NCQA, Hospitals, Medical Staff..., Training, PPO, HMO, Data Entry, Accreditation, HIPAA
Education
Alamance Community College
Business Management, 3.7
RegEd July 2015 - Present
BCBSNC April 2013 - March 2015
QBE North America August 2012 - April 2013
EDC Project at Matrix Health Network April 2012 - August 2012
CSC April 2011 - December 2011
Wells Fargo October 2009 - March 2011
First American Financial Corporation January 2002 - September 2009
Skills
Software Quality..., SDLC, Requirements Analysis, SQL, Agile Methodologies, Quality Center, Test Automation, Integration Testing, Visio, SharePoint, Test Planning, User Acceptance Testing, Test Cases, Regression Testing, Team Leadership, System Testing, Manual Testing, Waterfall, VBScript, System Integration..., Defect Tracking, TFS, ClearQuest, Test Execution, Black Box Testing, Selenium, HP Quality Center
Education
Bangalore University
Bandwidth.com July 2015 - Present
Self August 2011 - Present
BCBSNC December 2014 - May 2015
Willis January 2013 - August 2014
JBW Concepts March 2012 - September 2012
Sutter House Print and Mail/Crown Embossing October 2011 - March 2012
Chili's Grill & Bar July 2010 - August 2011
Catawba Direct Marketing Solutions May 2010 - June 2010
Mountaineer Printing January 2010 - May 2010
Signs Now Rocky Mount June 2008 - August 2009
Skills
Adobe Creative Suite, Microsoft Office, Flexography, Social Networking, PowerPoint, Flexo, Facebook, Advertising, Social Media Marketing, Marketing Communications, Marketing, Outlook, Risk Management, Customer Service, Customer Satisfaction, Account Management, Microsoft Excel, Time Management, Salesforce.com, Training, Team Building, Leadership, Event Planning, Sales, Insurance, Budgets, Teamwork, Retail, Microsoft Word, Coaching, Team Leadership, Analysis, Data Analysis, Management, Photoshop
Education
Appalachian State University 2008 — 2011
Bachelor's degree, Fine and Applied Arts
Health September 2014 - Present
BCBSNC September 2012 - Present
BCBSNC September 2007 - Present
Skills
HIPAA, SDLC, Business Analysis, Process Improvement, Health Insurance, Visio, PMO, PMP, Business Requirements, Requirements Analysis, Integration, Program Management, Vendor Management, Business Process..., Requirements Gathering, SharePoint, Software Project..., Project Portfolio..., Business Process, Resource Management, Software Documentation, MS Project, Governance, IT Strategy, Agile Project Management, Cross-functional Team..., Microsoft Project
Education
Appalachian State University 2011 — 2014
Bachelor of Applied Science (B.A.Sc.), Health Promotion
Piedmont Community College 2001 — 2004
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Charles E Scales September 1997 - Present
Union Baptist Church Durham, NC 1995 - Present
Keller Williams Realty April 2005 - December 2013
Keller Willams Realty April 2005 - December 2012
BCBSNC February 1987 - February 1997
Education
North Carolina Central University 1990 — 1995
Master of Business Administration (M.B.A.)
Apex School of Theology
Pastoral Studies/Counseling
Morris Brown College
Bachelor of Arts (B.A.), Business Administration, Management and Operations
BCBSNC November 2013 - Present
Computer Sciences Corporation July 2004 - November 2013
IBM Global Services May 2003 - June 2004
Keane September 2002 - April 2003
Poorva Consultants, Faridabad July 2000 - July 2002
Skills
SDLC, SQL, DB2, Software Project..., Requirements Analysis, Solution Architecture, Requirements Gathering, COBOL
Education
Maharshi Dayanand University 2001 — 2002
Bachelor of Technology, Electronics and Communications
YMCA Faridabad 1996 — 2000
Advance Diploma, Electronics and Controls
Apeejay School 1982 — 1996
10, 10+2, Science (Non-medical)
Apeejay School 1982 — 1996
Deloitte consulting February 2013 - Present
Lions Clubs International January 2013 - February 2013
Barnes-Jewish Hospital June 2012 - December 2012
ASQ February 2012 - April 2012
Sentry Insurance July 2010 - January 2012
Insurance January 2009 - June 2010
BCBSNC July 2008 - December 2008
Countrywide Bank April 2008 - June 2008
DSW July 2007 - March 2008
Nationwide Insurance December 2006 - June 2007
Skills
Business Objects, Business Intelligence, Crystal Reports, SQL, Requirements Analysis, Data Modeling, Data Warehousing, Databases, Dashboard, SDLC, ETL, System Testing, Unit Testing, Oracle, Microsoft SQL Server, Requirements Gathering, Cognos
Education
Robert Gordon University 2001 — 2002
Msc.Computing & Software Technology, computing
Fergusson College Pg Centre 1997 — 1999
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
BCBSNC September 2014 - Present
BCBSNC June 2013 - September 2014
PAREXEL January 2013 - June 2013
Gulf Power Company June 2012 - January 2013
L&T Health and Fitness August 2011 - December 2012
L&T Health and Fitness 2011 - 2011
Skills
Health Promotion, Employee Wellness, Health Education, Fitness Training, Wellness, Research, Group Fitness, Microsoft Office, Wellness Coaching, Strength Training, PowerPoint, Teaching, Word, Personal Training, Cpr Certified, First Aid, Cholesterol Tech, Bone Density, Blood Pressure, Data Analysis, Microsoft Excel, Project Management, Fitness, Lifestyle, Event Planning, Weight Management, Functional Training, Disease Management, Stress Management, Customer Service, Health Communication, Lifestyle Coaching, Public Speaking, Marketing, Employee Wellness..., Community Health, Public Health, Nutrition Education, Nutrition, Prevention, Nutritional Counseling, Sports Nutrition, Behavior Change, Exercise Physiology, Exercise Prescription, Athletics, Weight Training
Education
University of West Florida 2011 — 2012
Master of Science (MS), Community Health
Appalachian State University 2009 — 2011
Bachelor's degree, Health Promotion
BCBSNC August 2012 - Present
Bahnson, Inc November 2011 - August 2012
Wachovia, A Wells Fargo Company June 2008 - March 2011
Wachovia, A Wells Fargo Company April 2006 - June 2008
Wachovia, A Wells Fargo Company March 2005 - February 2006
Wachovia, A Wells Fargo Company 1994 - 2002
Skills
Customer Service, Customer Oriented, Close Attention to..., Exceeding Customer..., Multi Tasking, Analyze Problems, Coaching
Education
Ashford University 2010 — 2014
Enrolled, Psychology
Forsyth Technical Community College
Standard Business Courses
Blue Cross and Blue Shield of North Carolina March 2008 - Present
BCBSNC March 2008 - May 2014
Skills
Customer Service, Leadership, Project Management, Microsoft Excel, Training, Program Management, Process Improvement, Insurance, Team Building
Education
Appalachian State University 1991 — 1995
Bachelor of Science (B.S.), Criminal Justice/Police Science
BCBSNC November 2005 - Present
Sara Lee Branded Apparel April 2004 - November 2005
Jefferson Pilot Financial December 2000 - April 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Outlook, Public Speaking, Business Analysis, Business Process..., SharePoint, Visio, Access, Databases, Enterprise Risk..., Business Process
Education
Payne Theological Seminary
Master of Divinity (MDiv)
Youngstown State University
Bachelor of Science in Applied Science, Computer Technology
BCBSNC
Skills
Leadership
Education
Appalachian State University 2009 — 2013
Bachelor's degree, Psychology
Ellucian April 2014 - Present
Pet360 July 2012 - January 2014
Nationwide Insurance November 2011 - June 2012
United States Steel Corporation February 2011 - September 2011
BCBSNC November 2009 - September 2010
EDS January 2009 - October 2009
Citcorp 2006 - 2008
Compudyne Winfo Systems Ltd; September 2004 - October 2005
Skills
Software Quality..., ISTQB Certified, Test Planning, Test Cases, Test Automation, SDLC, Software Testing Life..., System Testing, Databases, Web Applications, Client Server..., Web Services, Sun Certified Java..., Java, Selenium, Quality Center, QTP
Education
Nagarjuna University 1990 — 1993
Bachelor of Science (B.Sc.)
LabCorp July 1998 - Present
BCBSNC 1985 - 1998
Skills
Healthcare, SharePoint, Microsoft Excel, Customer Service, Project Management, Software Documentation
Education
Appalachian State University 1973 — 1975
BS, Business Administration and Management, General
Reid Ross Senior High School 1968 — 1971
BCBSNC June 1998 - Present
Education
Appalachian State University 1993 — 1998
Bachelor of Science (BS), Computer Science