Blue Care Network of Michigan
Address: 20500 Civic Center Dr, Southfield, MI 48076 Hours: Closed ⋅ Opens 8:30AM Wednesday8:30AM–5PMThursday8:30AM–5PMFriday8:30AM–5PMSaturdayClosedSundayClosedMonday8:30AM–5PMTuesday8:30AM–5PMSuggest an edit Unable to add this file. Please check that it is a valid photo. Phone: (800) 662-6667Place name: : : Website: : : : : Category: Website: http://www.bcbsm.com/ Category: Health insurance agency Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a question See all questions (28) Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of Blue Care Network of Michigan (BCN) Posting publicly on the Web Write a review Reviews"Customer service is absolutely atrocious, extremely rude and unhelpful." "Systems set in place to help are dangerously corrupt...Hands down THE WORST!" "This supervisor promised me a return call on Friday which never came." View all Google reviews
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Blue Care Network of Michigan Employees
Blue Cross Blue Shield of Michigan November 2012 - Present
Blue Cross Blue Shield of Michigan September 2011 - November 2012
Blue Care Network of Michigan June 2010 - July 2011
Blue Cross Blue Shield of Michigan November 2007 - June 2010
Blue Cross Blue Shield of Michigan March 2004 - November 2007
Blue Cross Blue Shield of Michigan September 2003 - March 2004
Blue Cross Blue Shield of Michigan October 2001 - September 2003
Blue Cross Blue Shield of Michigan July 1993 - October 2001
Blue Cross Blue Shield of Michigan August 1992 - July 1993
Skills
HIPAA, Health Insurance, Medicaid, Medicare, Healthcare, EDI, Analysis, Software Documentation, Insurance, Access, Visio, Health Care Reform, Data Analysis, Process Improvement, Managed Care, Business Analysis, Healthcare Information..., SDLC, Microsoft Excel, Risk Management, Employee Benefits, Health Policy
Education
Eastern Michigan University 1981 — 2008
Bachelor of Science (BS), English Language and Literature/Letters
Central Michigan University
Eastern Michigan University
Bachelor of Science (BS), Technical Communications
John Glenn High School
Blue Care Network of Michigan December 2011 - Present
US Army Reserves March 1987 - March 2015
Trinity Information Systems June 2008 - December 2011
Trinity Health - St. Joseph Regional Medical Center, South Bend, Indiana 2005 - 2007
Ancilla Systems, Inc. 1993 - 2004
Bon Secours Health System, Inc. 1989 - 1993
Skills
Cerner, EHR, NextGen, Healthcare Information..., Business Analysis, EMR, Integration, Microsoft SQL Server, Troubleshooting, Change Management, Physicians, CPOE, Process Improvement, HL7, Informatics, Practice Management, HIPAA, Project Management, Training, Healthcare Management, Healthcare, Software Documentation, Visio, Requirements Analysis, SDLC, Management, Information Technology, SQL
Education
University of Michigan 1982 — 1986
Bachelors of Science in Engineering, Industrial and Operations Engineering
Blue Cross Blue Shield of Michigan September 2014 - Present
Blue Care Network of Michigan January 2011 - September 2014
Blue Care Network of Michigan December 2005 - January 2011
Blue Care Network of Michigan March 1999 - December 2005
Christopher J. Mazure, D.O., Internal Medicine June 1990 - March 1999
Skills
Business Analysis, Requirements Gathering, Requirements Analysis, Business Requirements, Process Improvement, Document Management, Project Management, Software Documentation, Data Analysis, Microsoft Excel, SharePoint, Databases, Access
Education
Wayne State University 1992 — 1997
Bachelor of Arts (BA), Anthropology
Oakland Community College 1989 — 1991
General Motors September 2014 - Present
University of Michigan September 2008 - August 2014
Blue Care Network of Michgan June 2006 - September 2008
Blue Care Network of Michigan June 2004 - June 2006
Blue Care Network October 2003 - June 2004
Blue Care Network of Michigan June 2002 - October 2003
HVPA May 1996 - August 1998
Skills
Key Performance..., Human Resources, Project Management, Six Sigma, Research, Data Analysis, Program Development, Community Outreach, Clinical Research, Leadership, Analysis, Public Speaking, Program Evaluation, Customer Service, Change Management, Strategic Planning, Health Plan Operations, Employment Law, Organizational..., Publication Development, Benefits Administration, Employee Benefits, Employee Handbooks, Health Education, Oversight, Employee Recognition, Writing, Claims Management, Presentations, Editing, Performance Management, PeopleSoft, Flexible Spending..., Dental Insurance, RFP, Executive Reporting, Healthcare Management, Health Insurance, Healthcare Industry, Health Care Systems, Network Contracting, Provider Relations, Provider Network..., Provider Networks, Open Enrollment, Professional..., Grant Writing, Employee Training, Microsoft Office
Education
Eastern Michigan University 2010 — 2013
Master's degree, Human Resource Management and Organizational Development
Eastern Michigan University 1990 — 1994
Bachelor's degree, Health/Health Care Administration/Management
Blue Cross Blue Shield of Michigan January 2012 - Present
Blue Cross Blue Shield of Michigan July 2007 - January 2012
Blue Care Network of Michigan June 2004 - July 2007
Blue Care Network of Michigan January 2002 - June 2004
Blue Care Network of Michigan March 2000 - February 2002
Blue Care Network of Michigan March 1999 - March 2000
Electronic Data Systems March 1997 - March 1999
Electronic Data Systems March 1996 - March 1997
Skills
Strategic Planning, Cross-functional Team..., Health Insurance, Healthcare, Process Improvement, Insurance, Visio, Healthcare Management, Managed Care, Organizational..., Medicare, Project Management, Bilingual - English /..., Operations Management, Compliance, Health Care Reform, Change Management, Benefits Administration, Business Analysis, Business Process..., CRM, Claim, Employee Training, HIPAA, Healthcare Information..., Human Resources, Leadership, Management, Medicaid, Policy, Program Management, Project Planning, Recruiting, Strategy, Team Building, Training, Vendor Management, Data Analysis, Integration, Administration
Education
Bowling Green State University 1991 — 1993
MA, French
L'Institut de Touraine 1991 — 1992
-, French Language
Central Michigan University 1986 — 1991
BAA, Communications and French
Blue Care Network Of Michigan January 2006 - Present
University of Michigan Health System June 2001 - December 2005
Ford Motor Company Product Development & Process Leadership June 1997 - May 2001
Chrysler World Headquarters February 1995 - May 1997
Skills
Project Management, Change Management, Product Implementation, Business Process...
Education
Central Michigan University 1990 — 1995
Industrial and Organizational Psychology
Saginaw Valley State University 1988 — 1990
Bachelor's degree, Psychology
Delta College 1986 — 1988
Associate's degree
Bartech Group Talent Solutions October 2011 - Present
BCBSM - Retired September 1981 - July 2011
Blue Cross Blue Shield of Michigan 2007 - 2008
Blue Care Network of Michigan 1992 - 1993
Blue Care Network 1982 - 1992
Skills
Health Insurance, Employee Benefits, Health Savings Accounts, Managed Care, Long-term Care, Disability Insurance, Insurance, Life Insurance, Medicare, Underwriting, Health Care Reform, Teamwork, Benefits Administration, Vendor Management, Healthcare Information..., Claim, Healthcare, HIPAA, Medicare Part D, Process Improvement, Sales, Training, Coaching, Leadership, Account Management, Strategy, HMO, Group Insurance, Brokers, Business Planning, Management, Customer Retention
Education
Spring Arbor University 1998 — 1999
BA, Organizational Behavior and Management
Davenport University 1994 — 1997
General Business
Northwestern Michigan College 1972 — 1974
Science/Medical
Frankfort High School
Blue Care Network of Michigan August 2005 - Present
Blue Care Network August 2007 - December 2009
Blue Care Network of Michigan June 2001 - August 2007
Blue Care Network September 2006 - May 2007
Skills
Leadership, Training, Customer Service, Insurance, Coaching, Team Building, Call Center, Staff Development, Healthcare, Microsoft Office, Call Centers, Employee Benefits, Analysis, Employee Relations, Project Management, Team Leadership, Sales
Education
Northwood University 1991 — 1995
Bachelor of Business Administration (BBA), Marketing/ Management
Molina Healthcare December 2014 - Present
Truven Health Analytics June 2008 - November 2014
Molina Healthcare September 2002 - June 2008
Blue Care Network of Michigan July 2001 - August 2002
Oakwood Healthcare October 1998 - June 2001
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Microsoft Project, Microsoft SQL Server, Cognos, SAS, Client Services, Project Management
Education
Central Michigan University
Bachelor of Science (BS), Finance, General
Essentially Beautiful 2002 - Present
Alfred Williams & Company November 2012 - Present
Blue Cross Blue Shield of Michigan May 2011 - September 2012
Self Employed January 2005 - September 2012
Blue Cross Blue Shield of Michigan August 2010 - May 2011
Blue Care Network of Michigan January 2006 - August 2010
Navy Recruiting District of Michigan September 2002 - June 2005
Allstate Insurance Company January 2000 - January 2002
First Mercury April 1999 - August 2000
Aegis Communications January 1998 - December 1998
Skills
Windows 7, Troubleshooting, Training, Call Center, Process Improvement, Customer Service, Microsoft Office, Ubuntu, Data Analysis, Software, Hardware, Operating Systems, Recruiting, Employee Benefits, Home Repairs, Visio, Windows 95, Analysis, Project Planning, Software Documentation, WAN, Program Management, Technical Support, System Administration, Management, Access, Human Resources, Business Process..., Vendor Management, Requirements Gathering, Networking, Team Leadership, Policy, Cross-functional Team..., Team Building, Microsoft Excel, Outlook, Call Centers, Project Management, Databases, Customer Satisfaction, Testing, Microsoft Word, Insurance, MS Project, Leadership, Software Installation, ITIL, Lotus Notes, Claim
Education
Central Michigan University 2008 — 2009
MBA, Management of Information Systems
Central Michigan University 2007 — 2009
Bachelor of Science, Public Administration
Cass Technical High School 1985 — 1988
Diploma, Chemical-Biological Curriculum
Blue Care Network September 2007 - Present
Blue Cross Blue Shield of MI / Blue Care Network August 2007 - Present
Blue Cross Blue Shield of MI / Blue Care Network August 2007 - Present
Blue Care Network of Michigan May 2007 - August 2007
Blue Care Network of Michigan May 2007 - August 2007
Blue Care Network April 2005 - May 2007
Blue Care Network April 2005 - May 2007
Blue Care Network of Michigan September 2005 - December 2005
Blue Care Network of Michigan September 2005 - December 2005
Blue Care Network of Michigan July 1999 - April 2005
Skills
Health Insurance, Microsoft Office, Medicare, Training, Healthcare Management, Management, Call Center, Patient Education, Health Education, Microsoft Excel, Analysis, Benefits Administration, Call Centers, Coaching, Customer Service, Employee Benefits, Employee Relations, Leadership, Leadership Development, Outlook
Education
Central Michigan University 2014 — 2015
Certificate, College Teaching
Central Michigan University 2011 — 2013
Certificate, Leadership
Central Michigan University 2007 — 2013
Master of Science (M.Sc.), Health/Health Care Administration/Management
Davenport University-Eastern Region 1999 — 2004
Bachelor of Business Administration (BBA), Health Services Administration
Davenport University
Bachelor of Business Administration, Health Services Administration
BCS Financial Corporation January 2015 - Present
Blue Cross Blue Shield of Michigan September 2010 - November 2014
Blue Cross Blue Shield of Michigan January 2008 - September 2010
Blue Care Network of Michigan November 2006 - January 2008
Blue Cross Blue Shield of Michigan July 2005 - November 2006
Blue Cross Blue Shield of Michigan January 2002 - July 2005
Blue Cross Blue Shield of Michigan December 1999 - January 2002
Blue Cross Blue Shield of Michigan July 1998 - December 1999
Garland Resort November 1995 - July 1998
Garland Resort January 1993 - November 1995
Skills
Health Care Reform, Disability Insurance, Leadership, Health Insurance, Customer Service, Claim, New Business Development, Insurance, Medicare, Employee Benefits, Sales Management, Sales, Health Savings Accounts, Process Improvement, Strategy, Account Management, Strategic Planning, HIPAA, Brokers, Call Centers, Life Insurance, Healthcare, Benefits Administration, Managed Care, Marketing, Marketing Strategy, Hotels, Management, Underwriting, Vendor Management, Cross-functional Team..., Team Building, COBRA
Education
Central Michigan University 1986 — 1990
Bachelor of Science in Business Administration, Hospitality Services/Marketing
Mary Martin January 2001 - Present
Blue Cross Blue Shield of Michigan 1999 - 2015
Blue Cross Blue Shield of Michigan 1999 - 2015
Blue Care Network of Michigan September 1994 - January 2001
General Electric June 1990 - June 1993
Nidek 1988 - June 1990
Ethicon, Division of Johnson & Johnson June 1986 - June 1988
Mead Johnson Division of Bristol Myers January 1984 - June 1986
Leeming Pacquin Division of Pfizer June 1981 - January 1984
Education
University of Michigan - Stephen M. Ross School of Business 1977 — 1981
BBA, Marketing
Area Agency on Aging 1-B September 2015 - Present
Botsford Commons Senior Community May 2015 - July 2015
Student Enrollment Communication Center May 2014 - May 2015
Blue Care Network of Michigan May 2013 - August 2013
Skills
Leadership, Problem Solving, Creativity Skills, Analytics, Computer Proficiency, Teamwork, Microsoft Office, Microsoft Word, Microsoft Excel, Customer Service, Time Management, Organization Skills
Education
Bowling Green State University 2011 — 2015
Bachelor’s Degree, Gerontology, 3.0
Bowling Green State University 2011 — 2015
Bachelor of Science in Gerontology, Gerontology
Houston Press March 2015 - Present
Target September 2011 - Present
Riverfront Times May 2014 - January 2015
Huron Valley Ambulance May 2011 - August 2011
NAACP May 2010 - June 2011
EMU Foundation September 2010 - May 2011
Blue Care Network of Michigan May 2010 - August 2010
Skills
Editing, Event Planning, Public Speaking, Outlook, Non-profits, Microsoft Word, Microsoft Office, Microsoft Excel, Social Media, Facebook, Press Releases, Budgets, PowerPoint, Visual Merchandising, Event Management, Analysis, Project Management, Social Media Marketing, Merchandising, Time Management, Community Outreach, Social Networking, Management
Education
University of Missouri-Saint Louis 2012 — 2016
Master’s Degree, Business/Corporate Communications, 3.8
Eastern Michigan University 2008 — 2011
Bachelor’s Degree, Public Relations, 3.8
Blue Cross Blue Shield of Michigan January 2009 - Present
Blue Care Network of Michigan January 2004 - December 2008
Blue Cross Blue Shield of Michigan April 2001 - December 2003
American Community Mutual Insurance Company January 1996 - July 2003
CIBER September 1994 - February 1996
Michigan Consolidated Gas Company (MichCon) November 1984 - April 1991
DTE Energy November 1984 - April 1991
General Motors 1982 - 1984
Skills
SharePoint, Team Building, Testing, SDLC, Business Analysis, Visio, HIPAA, Healthcare, Project Management, Requirements Analysis, Software Documentation, Data Analysis, Process Improvement, Access, Leadership, Management, Integration, Databases, Requirements Gathering, Oracle, Software Development, Business Intelligence
Education
Lawrence Technological University 2012 — 2012
Database Systems, Management Information Systems, General
Eastern Michigan University
BBA, Operations Research and Information Systems
Blue Care Network of Michigan November 2014 - Present
Monroe Community Mental Health Authority May 2012 - November 2014
Monroe Community Mental Health Authority July 2011 - May 2012
Logansport State Hospital August 2009 - July 2011
Allen County Juvenile Center August 2008 - July 2009
Ball State University August 2007 - May 2009
The Historical Society of Michigan July 2006 - August 2007
Avfuel Corporation November 2004 - January 2006
Frito Lay March 2004 - November 2004
Central Transport June 2003 - February 2004
Skills
Crisis Intervention, Research, Psychology, Mental Health, Treatment, Case Management, Family Therapy, Therapists, Case Managment, Psychotherapy, Adolescents, Group Therapy
Education
Ball State University 2007 — 2009
M.A., Clinical Psychology
Michigan State University 2006 — 2007
B.A., Psychology
Central Michigan University 1998 — 2003
B.S. in Business Administration, Marketing, Purchasing, Logistics
Carlsbad Medical Supply May 2010 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas June 2008 - May 2010
Pecos Valley Physicians Svc April 2007 - June 2008
Sanders Orthopedic Brace & Limb October 2005 - April 2007
Its Quest Inc February 2005 - October 2005
Carlsbad Medical Supply October 2003 - October 2004
Blue Care Network of Michigan March 1999 - June 2003
Blue Care Network June 1996 - February 1999
Anesthesia Business Consultants November 1992 - February 1995
Skills
HIPAA, Medical Billing, Medical Terminology, Medical Coding, Microsoft Excel, Workers Compensation, 10 Key, Supervisory Experience, Microsoft Word, Analytical Skills, Durable Medical..., ICD-9, HCPCS, MedAct Software, Anesthesia Billing, Radiology Billing, Prosthesis and..., Brightree Software, Office Equipment, Primary Care Physician..., CPT, Medicare, Accounts Receivable, Healthcare, Revenue Cycle, Medicaid
Education
Ross Medical Education Center-Lansing 1992 — 1993
Medical Dental Administrative Assistant, Healthcare, A+
Blue Care Network of Michigan October 2013 - June 2015
MSU Hmong American Student Association May 2010 - May 2013
X-Tax December 2011 - March 2013
MSU Concessions December 2010 - August 2011
Love Culture Inc September 2008 - October 2008
Blue Kiss Photo June 2006 - March 2008
Skills
Microsoft Excel, Microsoft Office, Event Planning, Tax, Sales, PowerPoint, Microsoft Word, Accounting, Tax Returns, Customer Service, Teamwork, Access, Analysis, Photoshop, Outlook
Education
Wayne State University 2015 — 2016
Master of Science, Accounting
Michigan State University 2009 — 2013
Eli Broad College of Business - Accounting
Self January 2015 - Present
Anthem BC December 2014 - June 2015
The TriZetto Group July 2012 - January 2015
UnitedHealth Group January 2012 - July 2012
Blue Care Network of Michigan October 2009 - December 2011
Univera Healthcare December 2006 - October 2009
Excellus BlueCross BlueShield December 2006 - October 2009
PSI Data Systems June 2002 - November 2006
Datamatics Ltd. April 1997 - May 2002
Spacesoft May 1996 - April 1997
Skills
Trizetto's Facets 4.71, Oracle, Database Management, Sybase ASE, SQL Server 2000-2008, Healthcare IT, Database Design, Data Management, Healthcare, ITIL, SAS, Database Analysis, IT Project Management, Healthcare Information..., Data Analysis, Systems Analysis, Project Management, Data Warehousing, Database Admin, Data Modeling, Sybase, Access, SDLC, Requirements Analysis, Visio, SharePoint, Microsoft SQL Server, Software Documentation, Business Intelligence, Business Process, Integration, Databases, SQL, Business Analysis, Management, Vendor Management, Software Project..., Consulting
Education
Georgia Institute of Technology
Computer Science
NMIMS, University of Mumbai
Management
Blue Care Network of Michigan May 2008 - Present
Blue Care Network of Michigan 2002 - 2008
Skills
Claim, Healthcare, Underwriting, Managed Care, Visio, Health Insurance, Employee Benefits, Insurance, Actuarial Science, HIPAA, Cross-functional Team..., Medicare, Business Process..., Benefits Administration, Healthcare Management, Healthcare Information..., Medicaid, Process Improvement, Healthcare Consulting, Business Analysis, Data Analysis, Healthcare Industry, Revenue Cycle
Education
Central Michigan University 1996 — 1999
Master's, Health Services Administration
Central Michigan University 1985 — 1989
Bachelor's, Industrial Engineering & Management
MTU America Inc November 2012 - Present
Tognum America Inc November 2009 - November 2012
MTU Detroit Diesel December 2007 - November 2009
Blue Care Network of Michigan July 2006 - September 2007
H & R Block January 2007 - April 2007
Blue Care Network of Michigan March 2004 - July 2006
Blue Care Network of Michigan October 2001 - March 2004
State of Tennessee January 2001 - May 2001
Skills
Accounts Payable, Accounts Receivable, Outlook, Microsoft Excel, Accounting, General Ledger, Microsoft Office, Balance, Financial Reporting, Account Reconciliation, Financial Statements, PeopleSoft, Financial Accounting, Forecasting, Journal Entries, Finance
Education
Walsh College of Accountancy and Business Administration 2004 — 2007
Master's degree, Accounting
Tennessee State University 1997 — 2001
Bachelors of Science, Accounting
FBI December 2008 - Present
Blue Care Network of Michigan February 2007 - Present
Federal Bureau of Investigation August 1997 - November 2008
Federal Bureau of Investigation September 1986 - July 1997
United States District Court for the Eastern District of Michigan - Northern Division April 1985 - September 1986
Skills
Leadership, Training, Private Investigations, Legal Advice, Management, Security Clearance, Criminal Investigations, Fraud, Criminal Justice, Investigation, Enforcement, Evidence, Internal Investigations, Criminal Law, Interrogation
Education
University of Detroit Mercy School of Law 1981 — 1984
Juris Doctor, Law
Michigan State University 1978 — 1980
Bachelor of Arts (B.A.), Criminal Justice
University of Michigan 1976 — 2008
General Studies
Carolinas February 2011 - Present
Blue Cross Blue Shield March 2008 - February 2012
Blue Care Network of Michigan 1997 - 2008
Education
Central Michigan University 2003 — 2008
Blue Care Network June 2012 - April 2013
Blue Care Network December 2009 - June 2012
Blue Care Network December 2008 - December 2009
Blue Care Network of Michigan November 2007 - December 2008
Michigan Democratic Party 2002 - 2008
Blue Care Network October 1999 - November 2007
Skills
Managed Care, Community Outreach, Process Improvement, Organizational..., Healthcare, Policy Analysis, Public Speaking, Non-profits, Healthcare Management, Employee Benefits, Training, Insurance
Education
Wayne State University 2005 — 2008
MPA, Masters of Public Administration concentration in Human Resource Management
University of Detroit Mercy 1994 — 1999
BA, Political Science
Blue Care Network January 2015 - Present
Blue Care Network of Michigan January 2014 - December 2014
Blue Care Network of Michigan October 2011 - December 2013
BCBSM November 2009 - October 2011
Blue Cross Blue Shield of Michigan August 2006 - October 2009
Blue Cross Blue Shield of Michigan August 2001 - July 2006
Decision Consultants, Inc. September 1996 - August 2001
Citibank February 1996 - August 1996
Housing and Development Board January 1995 - January 1996
Government Service Insurance System February 1994 - January 1995
Skills
Systems Analysis, Requirements Gathering, Visio, Data Modeling, Testing, SharePoint, Unix, SOA, Oracle, Database Design, Business Objects, PMP, IT Strategy, Management, Risk Management, ETL, JCL, Mainframe, SSIS, Databases, SSRS
Education
Lawrence Technological University 2012 — 2016
Master's degree, Information Systems
University of Santo Tomas 1989 — 1993
Bachelor of Science in Mathematics, major in Computer Science
Blue Care Network of Michigan February 2015 - Present
Blue Cross Blue Shield of Michigan June 2012 - February 2015
Asset Acceptance December 2011 - May 2012
Asset Acceptance October 2010 - December 2011
Asset Acceptance August 2007 - October 2010
Asset Acceptance 2006 - 2007
Asset Acceptance 2003 - 2006
Campbell-Ewald 2001 - 2003
Experian 1999 - 2001
Budco 1997 - 1999
Skills
Project Management, Databases, Vendor Management, Financial Analysis, Tactical Planning, Strategic Planning, Operations Management, Contract Negotiation, Performance Management, Analytics, Strategy Implementation, Process Improvement, Financial Services, Call Centers, Project Planning, Leadership, Business Intelligence, Business Analysis, Cross-functional Team..., Strategy, Training, Customer Satisfaction, Program Management, Change Management, Analysis, Risk Management, Negotiation, Team Leadership, Outsourcing, Business Process, Business Process..., CRM, Portfolio Management, Management, Forecasting, Account Management, Business Development, Banking, Executive Management, Data Analysis, Finance, Team Building, Team Management, Business Planning, Business Strategy, Time Management, Visio
Education
Wayne State University 1994 — 1997
BS in Business Administration, Marketing
Central Michigan University 1993 — 1994
Marketing
Henry Ford Community College 1991 — 1993
Associate of Liberal Arts
PMTI
United Way of the National Capital Area April 2015 - Present
Fannie Mae June 2010 - January 2014
Fannie Mae July 2009 - June 2010
Fannie Mae November 2007 - July 2009
Fannie Mae August 2006 - November 2007
National Association of People with AIDS July 2004 - January 2006
AIDS Partnership Michigan January 2004 - July 2004
American Red Cross March 2002 - March 2003
Madison Madison International of Michigan February 2000 - December 2000
Blue Care Network of Michigan April 1996 - February 2000
Skills
Event Management, Employee Engagement, Public Speaking, Strategic Planning, Community Outreach, Leadership Development, Event Planning, Non-profits, Vendor Management, Leadership, Policy, Training, Customer Service, Integrated Marketing, Team Leadership, Staff Development, Cross-functional Team..., Strategy, Nonprofits, Project Management, Volunteer Management, Management, Healthcare, Employee Relations, Negotiation, Public Relations, Onboarding, Business Strategy, Change Management, Project Planning, Workshop Facilitation, Recruiting, Cultural Diversity, Leading Diverse Teams, Diversity Training, Program Management, Fundraising
Education
University of Rochester 1985 — 1988
Business Mgmt and Industrial Psychology
Henry Ford High School 1981 — 1985
Blue Care Network of Michigan February 2013 - Present
Blue Care Network/Blue Cross Blue Shield of Michigan October 2007 - February 2013
Blue Care Network of Michigan 2004 - 2007
Blue Care Network of Michigan 2002 - 2004
Blue Care Network of Michigan 2001 - 2002
Blue Care Network of Michigan 1999 - 2001
Blue Care Network of Michigan 1998 - 1999
Blue Care Network of Michigan 1995 - 1998
Skills
Managed Care, Contact Center..., Contact Center..., Call Center, Customer Service..., Medicare, Healthcare, Process Improvement, HIPAA, Health Insurance, Call Center Development, Negotiation, Service Operations, Business Intelligence, Performance Metrics, Business Planning, Business Ethics
Education
Central Michigan University 1993 — 1996
Master of Science (M.S.), Health Services Administration
Madonna University 1990 — 1993
Bachelor of Arts (B.A.), Professional and Technical Writing
The Greater West Bloomfield Community Coalition June 2014 - Present
West Bloomfield School District 2011 - Present
Self-Employed October 2008 - Present
Blue Care Network of Michigan May 2004 - May 2006
Foreign Assignment September 1999 - November 2002
Blue Cross Blue Shield of Michigan 1997 - 1999
Blue Cross Blue Shield of Michigan 1994 - 1997
Blue Cross Blue Shield of Michigan 1992 - 1994
Blue Cross Blue Shield of Michigan 1990 - 1992
Skills
Research, Strategic Planning, Healthcare, Program Management, Program Development, Leadership, Community Outreach, Coaching, Marketing, Nonprofits
Education
University of Michigan 1988 — 1990
MHSA, Health Administration
University of Oxford 1987 — 1988
Foreign Exchange Student, English literature, political science
University of Michigan 1984 — 1988
BA, English Literature
Blue Cross Blue Shield of Michigan October 2011 - Present
Blue Cross Blue Shield of Michigan March 2008 - October 2011
Blue Cross Blue Shield of Michigan September 2006 - March 2008
Blue Care Network of Michigan May 2004 - September 2006
Skills
Enterprise Architecture, IT Strategy, Vendor Management, Visio, Mainframe, Business Analysis, Disaster Recovery, Waterfall, Risk Management, Integration, Program Management, Process Modeling, Risk Assessment, Security, Solution Architecture, Requirements Analysis, Governance, Team Leadership, SDLC, Enterprise Software
Education
Kettering University
BSMSE, Manufacturing Systems Engineering
University of Illinois at Chicago
MBA, Management Information Systems
Detroit Employment Solutions Corporation June 2012 - Present
Ross Innovative Employment Solutions (Michigan Works One Stop Service Center) November 2009 - June 2012
Mott Community College Livingston M-Tech May 2008 - November 2009
ExamExperts Learning Center February 2006 - August 2008
Blue Care Network of Michigan November 1995 - November 2004
Blue Cross Blue Shield of Michigan 1995 - 2004
Yazaki North America November 2001 - January 2002
Blue Care Network of Michigan November 1995 - November 2001
Skills
Training, Recruiting, Human Resources, Organizational..., Career Development, Interviews, Performance Management, Resume Writing, Employee Engagement, Workshop Facilitation
Education
Michigan State University
B.A, Psychology
Michigan State University
M.A, Education/Rehabilitation Counseling/Human Resources
Blue Care Network of Michigan October 1999 - Present
Education
The Ohio State University 1976 — 1978
MPA, Public Administration
West Virginia University 1971 — 1976
BSBA, Business Administration
RouteOne December 2014 - Present
GenerationOne August 2014 - November 2014
QBE North America January 2012 - July 2014
Blue Care Network of Michigan August 2008 - January 2012
Blue Care Network of Michigan November 2006 - August 2008
Blue Care Network of Michigan February 2002 - November 2006
Blue Cross Blue Shield of Michigan May 2001 - February 2002
Skills
SDLC, XML, SQL, Business Analysis, Visio, Microsoft SQL Server, Requirements Gathering, Requirements Analysis, Software Project..., Agile Methodologies, Software Development, Oracle, Databases, SOA, Java Enterprise Edition, Web Services, Java, Unix, Eclipse, Struts, Systems Analysis, Sybase, EDI, Database Design, DB2, HIPAA, Healthcare Information..., Web Applications, .NET, JavaScript, Software Documentation, C#, HTML, XSLT, Visual Studio, JDBC, SOAP, Websphere, JSP, Performance Tuning, Unix Shell Scripting, Web Development, VBScript, Spring, Hibernate, Application Architecture, JUnit, EAI, WebSphere Application..., WSDL
Education
University of Michigan-Dearborn 1995 — 2001
B.S., Computer Science
Life-Alysis Kidney Center November 2010 - Present
Alysis Kidney Center January 2010 - Present
Blue Care Network of Michigan January 2008 - April 2009
WPS Health Insurance June 1998 - September 2007
WPS January 1998 - January 2007
HCSC) Healthcare Service Corporation \ (BCBSIL) Blue Cross and Blue Shield of Illinois January 1992 - January 1998
Education
Northwood University
Bachelors, Business Management
Detroit Science Center April 2001 - September 2011
Blue Care Network of Michigan 1995 - 2000
Education
Spring Arbor University 1995 — 1997
BA, Management and Organizational Development
UnitedHealthcare 2009 - Present
The Hartford March 2008 - July 2009
Health September 2007 - March 2008
HealthNet Federal Services November 2005 - August 2007
Blue Shield of California April 2004 - October 2005
Blue Shield of California October 2003 - April 2004
Blue Care Network of Michigan 1993 - 2003
Skills
InterQual Criteria Sets, Milliman Care Guidelines, Utilization Management, Case Managment, Nursing, Healthcare, Hospitals, Utilization Review, Inpatient, Managed Care, Disease Management, Medicare, Medicine, Health Policy, Medicaid, Clinical Research, Healthcare Management, HIPAA, Healthcare Consulting, Provider Relations, Quality Improvement, Home Care, Case Management, Healthcare Information..., Physicians, Healthcare Industry, EMR
Education
University of Phoenix 2000 — 2002
Masters of Science, Nursing
Goshen College 1993 — 1995
Bachelor of Science, Nursing
Jackson Community College 1989 — 1991
Associate Degree in Nursing Applied Science, Nursing
Blue Care Network of Michigan October 2009 - Present
Education
Oakland University 2003 — 2008
BS, Computer Science