Univera Healthcare
Industry: Company
DescriptionFounded: 1976 Parent organization: Excellus BlueCross BlueShield
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Univera Healthcare Employees
UnitedHealtcare January 2012 - Present
UnitedHealth Group July 2008 - January 2012
UnitedHealth Group April 2007 - July 2008
Manning & Napier Benefits, LLC April 2006 - April 2007
Univera Healthcare March 2005 - April 2006
Univera Healthcare May 2003 - March 2005
Univera Healthcare December 2000 - May 2003
Univera Healthcare May 1999 - December 2000
Health Care Plan March 1997 - May 1999
Health Care Plan January 1996 - March 1997
Skills
Green Belt, Project..., Customer Service, Insurance, Microsoft Office, Process Improvement, Microsoft Excel, Project Management, Call Centers, Management, Change Management, Microsoft Word, Team Leadership, Health Insurance, Sales, Marketing Communications, Graphic Design, Logo Design, Illustrator, Photography, PowerPoint, Contract Management, RFP Generation, Visio, Employee Benefits, Product Design
Education
Daemen College 2004 — 2006
Master of Science (MS), Executive Leadership and Change
The Maryland Institute College of Art 1975 — 1979
Bachelor of Fine Arts (BFA), Graphic Design and Illustration
Loch Raven Sr. High School, Baltimore, MD
CIGNA Group Insurance August 2009 - Present
The TriZetto Group February 2004 - June 2009
Univera Healthcare 1999 - 2003
Skills
Facets, SQL, Software Development, Production Support, Infrastructure Services, Troubleshooting, Team Management, Team Leadership, Requirements Gathering
Education
Bryant and Stratton College 1993 — 1994
Associate's degree, MIcrocomputer Systems Management
Univera Healthcare July 2013 - Present
Univera Healthcare April 2013 - July 2013
Univera Healthcare September 2010 - April 2013
Univera Healthcare November 2012 - January 2013
Skills
Health Insurance, Medicare, Claim, Call Centers, HIPAA, Customer Service
Education
North Carolina Agricultural and Technical State University 2006 — 2009
Bachelor of Arts and Sciences, Psychology
Amherst Media, Inc August 2013 - Present
Amherst Media, Inc December 2004 - August 2013
Univera Healthcare 2001 - December 2004
People Inc 1989 - 1997
Skills
Publishing, Books, Photography, Customer Relations, Strategic Planning, Promotions, Event Management, Microsoft Office, Healthcare, Writing, Public Relations, Social Media, Public Speaking, Marketing, Advertising, Leadership, Customer Service, Management, Sales, Sales Management, Marketing Communications, Social Networking, Editing, Creative Direction, Digital Photography, Image Editing, Research, Landscape Photography, Event Photography, Commercial Photography, Magazines, Photojournalism, Media Relations, Strategy, Travel Photography, Fine Art Photography, Wedding Photography, Image Manipulation, Portraits, Portrait Photography, Studio Lighting, Studio Photography, Journalism, Video, Fashion Photography, Mac, Press Releases, Multimedia, Photographers, Blogging
Education
University at Buffalo 1992 — 1996
BAS, Psychology
Erie Community College 1989 — 1991
AAS, Early Childhood Education
Catholic Health System May 2011 - Present
Brady Corporation/Emed Company, Inc. March 2006 - May 2011
Buffalo Hearing and Speech Center January 2004 - February 2006
Buffalo Hearing and Speech Center May 2002 - January 2004
Univera Healthcare December 1999 - April 2002
Univera Healthcare January 1999 - December 1999
Univera Healthcare November 1995 - January 1999
Education
State University of New York at Buffalo
Master of Business Administration (MBA), Health Care Administration
Rochester Institute of Technology
Bachelor's degree, Retail Management and Accounting
Univera Healthcare December 2014 - Present
Univera Healthcare June 2013 - Present
Firstsource Advantage LLC. July 2011 - July 2013
Sears Home Services August 2010 - June 2011
Boreman Tax January 2011 - May 2011
Anthony Jordan Health Center January 2009 - January 2011
Skills
Secretary, Microsoft Office, Microsoft Excel, Desktop Administration, Organizing, Multitasker, Phone Skills, Phone Sales, Data Entry, Customer Service, Access, Microsoft Word, Teamwork, PowerPoint, Call Centers, Team-oriented, Critical Thinking, Windows 7, Sales, Microsoft Office 2007, Customer Satisfaction, Healthcare, Telephone Skills, Time Management, Outlook
Education
University at Buffalo 2011 — 2013
Bachelors of Science, Business Administration and Management, General, Human Resource
Finger Lakes Community College 2009 — 2011
Associate of Science (A.S.), Business Administration and Management, General
The Home Depot October 2012 - Present
Univera Healthcare August 2007 - November 2011
Borders June 1999 - July 2007
Education
Canisius College
State University of New York College at Fredonia
Sodexo June 2012 - Present
Sodexo January 2011 - Present
Sodexo September 2008 - December 2010
Sodexo March 2007 - August 2008
National Fuel Gas January 2006 - August 2006
GE Transportation January 1999 - January 2001
Univera Healthcare May 1998 - December 1998
Skills
Microsoft Office, Brio Query, Essbase, Internal Audit, Data Analysis, Inventory Control, SOX Compliancy, Internal Controls, Accounting, Sarbanes-Oxley Act
Education
University at Buffalo 1997 — 1998
MEng, Industrial Engineering
University at Buffalo 1994 — 1996
BS, Mechanical Engineering
Daemen College 2004 — 2006
BS, Accounting
Rensselaer Polytechnic Institute 1992 — 1994
Engineering
Robert Half Technology 2014 - Present
University of the Rockies May 2011 - September 2013
Swiss Re May 2010 - April 2011
Farmers Insurance January 2010 - June 2010
Univera Healthcare June 2009 - January 2010
Pottery Barn February 2007 - May 2009
U.S. Department of State October 2005 - July 2006
Skills
Staff Development, Admissions, Higher Education, Psychology, Teaching, Business Strategy, Adult Education, Public Speaking, Recruiting, Student Affairs, Entrepreneurship, Curriculum Development, Research, Distance Learning, Leadership, Student Development, Event Planning, Community Outreach, Team Building, Non-profits, Leadership Development, Human capital managemnet, Cultural Resource..., Cultural Awareness, Culture Change, Industrial Psychology, Organizational..., Organizational..., Organizational..., Sustainable Tourism, Organizational..., Interviews, Resume Writing, Career Counseling, Coaching, Employee Training, Consulting, Strategy, Nonprofits, Training, Hiring, Networking, Sales, Team Leadership, Customer Service
Education
University of the Rockies 2012 — 2014
Master's Degree, Psychology, International Leadership
Portland State University
Bachelor's Degree, Spanish and Latin American Studies
National Council of State Boards of Nursing (NCSBN) December 2013 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas February 2013 - December 2013
HealthNow New York Inc. October 2011 - March 2013
CTG June 2011 - November 2011
Univera Healthcare March 2008 - May 2011
GEICO January 2005 - March 2008
Skills
Requirements Gathering, Requirements Analysis, Requirements Management, Business Process, Project Management, User Acceptance Testing, Medicare Part D, Business Process Mapping, Use Case Analysis, Customer Service, Medicare Advantage, Medicare Prescription..., Functional Requirements, Use Case Diagrams, JAD, IT Transformation, Underwriting, Customer Retention, Mockups, Business Analysis, Process Improvement
Education
Medaille College 2007 — 2009
MBA, Finance
University at Buffalo 2000 — 2004
B.A., Urban and Regional Planning
Lawley Benefits Group May 2013 - Present
Lawley April 2011 - May 2013
Univera Healthcare December 2010 - January 2011
Independent Health October 2005 - October 2010
Skills
Customer Service, Training, Insurance, Employee Benefits, Sales, Time Management, Microsoft Word, Teamwork, Microsoft Excel, Microsoft Office, Access, Policy, PowerPoint, Office Administration, Administration, Public Speaking, Social Media
Education
Bryant and Stratton College 2012 — 2012
New York State Life, Accident, and Health Insurance Agent/Broker License
Erie Community College
Excellus BCBS November 2013 - Present
Excellus BCBS October 2011 - November 2013
Excellus BCBS January 2010 - October 2011
Excellus BCBS September 2007 - January 2010
Univera Healthcare July 2005 - September 2007
Key Resource Group May 2005 - July 2005
Quest Diagnostics February 2005 - April 2005
Applebee's February 2002 - July 2003
La Hacienda Restaurant March 2001 - February 2002
Wilson Farms March 2000 - March 2001
Skills
Siebel, Leadership, Training, Process Improvement, Team Building, Strong Business Acumen, System Testing, Microsoft Excel, Software Quality..., Requirements Analysis, Data Analysis, User Acceptance Testing, Sales Operations, Health Insurance, Healthcare, Business Analysis, Project Management, Benefits Administration, Strategic Planning
Education
Cheryl Fells School of Business 2001 — 2003
Medical Secretary, Medical Secretary
TriZetto Corporation September 2008 - Present
TriZetto Corporation September 2008 - Present
Univera Healthcare June 2001 - August 2007
Skills
Requirements Gathering, Process Improvement, Business Process, Quality Center, Quality Assurance, Testing, Integration, PMP, Business Process..., EDI, Healthcare Consulting, Healthcare Management, Facets, Business Requirements, ICD10 Remediation
Education
Daemen College 2002 — 2004
BS, nursing
Genesee Community College 1972 — 1976
Associate of Science (A.S.), Nursing and Business
Kaleida Health March 2015 - Present
Univera Healthcare September 2013 - March 2015
Gentiva Health Services June 2013 - August 2013
Fifth Third Bank July 2012 - August 2013
Eastern Michigan University January 2010 - April 2012
AmeriCorps 2007 - 2009
Skills
Customer Service, Purchasing, Purchase Orders, Health Insurance, Claims Resolution, Medical Terminology, Claims Handling, Time Management, Medical Records, Call Centers, Enrollment Services, Research, Sales, Retail Banking, Teller Operations, Fax, Relationship Management, Critical Thinking, Problem Solving, Public Speaking, Organizational..., Oral & Written..., Clerical Skills, Business, Cold Calling, Business Focus, Personal Effectiveness, Consumer Goods, Retail, Putting the Customer..., Customer Focused Design, Team Leadership, Interpersonal Skill, Close Attention to..., Numeracy, Multi Tasking, Checks, Deposits, Withdrawals, Payment Card Processing, Outlook, Oracle, Microsoft Excel, Microsoft Word, PowerPoint
Education
Baker College of Allen Park 2012 — 2013
Bachelor's Degree, Health Services Administration
Eastern Michigan University
Pre-Nursing Studies
Roswell Park Cancer Institute December 2014 - Present
Univera Healthcare June 2013 - December 2014
People Inc July 2012 - March 2013
Person Centered Services of Western New York July 2012 - March 2013
Univera Healthcare September 2007 - July 2012
Excellus BCBS September 2006 - September 2007
Univera Healthcare, an Excellus Company August 2003 - August 2006
Campagna & Gallson Certified Public September 2000 - March 2004
Skills
Analysis, Health Insurance, Healthcare, Contract Negotiation, Medicare, Managed Care, Budgets, Hospitals, Policy, Nonprofits, Training, Health Policy, Medicaid, HIPAA, Insurance, Provider Relations, PPO, Healthcare Management, Process Improvement
Education
Canisius College 2000 — 2003
B.S., Finance
Anesthesia Consultant Associates January 2003 - Present
Catholic Health System/ Colorado Technical University August 2002 - Present
Catholic Health East June 2002 - Present
Catholic Health System February 2002 - Present
Univera Healthcare January 2000 - October 2002
Skills
Organizational..., Corporate Communications, Production Managment, Positive Energy, Environmental Awareness, Entrepreneurship, Computer Science, Admissions, Enrollment Management, Student Financial Aid, Adult Education, Staff Development, Community Outreach, Meditech, ICD-9, Healthcare Management, CPT, Medical Records, Critical Thinking, Healthcare, Health Insurance, HIPAA, Insurance, Medicare, Customer Service, Management, Process Improvement, Managed Care, Medical Billing
Education
Colorado Technical University 2013 — 2016
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Colorado Technical University 2010 — 2012
Associate's Degree, Business Administration and Management, General, Deans List
Kenmore East High School 1980 — 1982
Associate's degree, Business Administration and Management, General
Blue Cross/Blue Shield of Western New York September 2011 - Present
Homewatch CareGivers May 2014 - April 2015
Univera Healthcare July 2007 - September 2011
Univera Community Health, an Excellus Company January 2007 - June 2007
Univera Community Health, an Excellus Company September 2000 - December 2006
Univera Healthcare (formerly HealthCarePlan) May 1994 - September 2000
Thomson Research & Consulting June 1986 - April 1994
Skills
Process Improvement, Training, Marketing, Market Research, Managed Care, Medicare, Sales and service, Program Management, Customer Service, Insurance, Software Documentation, Team Leadership, Sales, Analysis, Healthcare, Medicaid
Education
Fairfield University
Bachelor of Science, Business/Marketing, cum laude
Fairfield University
BS Business and Marketing
Univera Healthcare December 1994 - Present
Skills
Business Requirements, Requirements Gathering, Business Analysis, Process Improvement, Health Insurance, Insurance, Facets, SDLC, Software Documentation, Requirements Analysis, Vendor Management, Systems Analysis, Data Warehousing, Access, Visio, HIPAA, Healthcare, Medicare
Education
Erie Community College
Lackawanna High School
Fidelis Care NY June 2008 - Present
Fidelis Care NY June 2007 - June 2008
Univera Healthcare January 2004 - June 2007
Univera Healthcare July 2002 - January 2004
Univera Healthcare August 2000 - July 2002
M&T Bank May 1997 - August 2000
Skills
Business Analysis, Health Insurance, Process Improvement, Healthcare, Access, Project Management, Data Analysis, SharePoint, Microsoft Office, Team Leadership, Customer Service, Strategic Planning, Microsoft Excel, Leadership, Analysis, PowerPoint, Marketing, Team Building, HIPAA, Visio, Managed Care, Medicaid, Call Centers, Requirements Analysis, Requirements Gathering, Training, Insurance, CRM, Healthcare Information..., Program Management
Education
Buffalo State College 1988 — 1991
Bachelor's degree, Art History
Cazenovia College 1986 — 1988
Associate of Arts and Sciences (AAS), Advertising Design
Windsong Radiology Group June 2013 - Present
Buffalo Spine and Sports Medicine April 2009 - June 2013
Lifetime Health Medical Group 2005 - 2009
Lifetime Health Medical Group 2002 - 2005
Univera Healthcare 1998 - 2002
Skills
Practice Management, Healthcare Management, Strategic Planning, Leadership, Staff Development, Healthcare, Process Improvement, Managed Care, Public Speaking, Budgets, Financial Analysis, Customer Service, Team Building, Management, EHR, EMR, Strategy, Analysis, Medical Billing
Education
Saint Bonaventure University 1998 — 1999
MBA, Finance
John Carroll University 1991 — 1995
BSBA, Finance
BlueCross BlueShield of Western New York May 2012 - Present
University at Buffalo July 2010 - May 2011
Kaleida Health September 2008 - August 2010
Univera Healthcare December 2001 - September 2008
M&T Bank March 2000 - September 2001
TeleTech 1997 - 2000
Skills
Recruiting, Employee Relations, Human Resources, Talent Acquisition, Interviews, Applicant Tracking..., New Hire Orientations, HRIS, Employee Benefits, Temporary Placement, Hiring, Temporary Staffing
Education
Buffalo State College
Niagara County Community College
Univera Healthcare
Skills
Customer Relations, Employee Benefits, Team Building, Account Management, Community Outreach, Staff Supervision, Direct Sales, Health Insurance, Phone Skills, Retail Industry, Contract Negotiation, Labor Relations, Customer Service, Leadership, Coaching, Human Resources, Health Savings Accounts, Healthcare, Telephone Skills, Sales, Insurance, Managed Care, Training, Medicare, Benefits Administration, Strategic Planning, Marketing, Process Improvement, Recruiting, Customer Retention, Provider Relations, Medicaid, Call Centers, HIPAA, Claim, Medicare Part D, Employee Relations, Data Analysis, Performance Management, Talent Acquisition, Leadership Development, Organizational..., COBRA, Customer Satisfaction, Sales Presentations, Healthcare Consulting, Management
Education
Daemen College 1983 — 1988
B.A., psychology
TVGA Consultants January 2001 - Present
TVGA Consultants April 2007 - December 2011
TVGA Consultants February 2003 - April 2007
TVGA Consultants January 2001 - February 2003
Univera Healthcare 1991 - 2001
Dalip Khurana, MD 1987 - 1990
Education
Houghton College 2006 — 2008
Bachelor of Science (BS), Business Administration and Management, General
Trocaire College
Associate of Arts and Sciences (AAS)
Univera Healthcare October 1997 - Present
People Inc May 1995 - October 1997
Skills
Microsoft Office, Outlook, Team Leadership, HIPAA, Analysis, Project Management, Training, Vendor Management, Human Resources, Recruiting, Marketing, Microsoft Excel, Software Documentation, Insurance, Testing, Access, Strategy, Process Improvement, Team Building, PowerPoint, System Administration, Health Insurance, Healthcare, Data Analysis
Education
Medaille College 2011 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
Erie Community College 1992 — 1994
Associate of Science (A.S.), Office Technololgy/Word Processing
Mary Kay Inc. September 2013 - Present
Univera Healthcare December 1994 - Present
WNY Medical Group 1992 - December 1994
Buffalo Medical Group 1987 - December 1992
Skills
Health Insurance, Medicare, Managed Care, Employee Benefits, Health Savings Accounts, Insurance, Call Center, Quality Auditing, HMO, PPO, Benefits Administration, Call Centers, Claim, HIPAA, Healthcare, Medicaid, Medical Billing, Provider Relations
Education
Medaille College 2008 — 2010
Associate in Science, Business
Archbishop Carroll High 1972 — 1976
Business, Business/Commerce, General
Independent Health March 2013 - Present
BlueCross BlueShield of Western New York March 2010 - October 2012
Lifetime Health Medical Group March 2005 - March 2010
Univera Healthcare June 2002 - March 2005
Univera Healthcare October 2001 - June 2002
Skills
Strategic Planning, Healthcare, Health Insurance, Managed Care, Public Speaking, Writing,, Sales, Leadership, Marketing Strategy, Marketing, Public Relations, Media Relations, Integrated Marketing, Team Building, Strategic Communications, Employee Benefits, Strategy, Insurance, Marketing Communications, Medicare, Recruiting, Advertising, Cross-functional Team..., Product Marketing, Budgets, Event Management, Social Media, Training, Internal Communications, Project Planning, Analysis, Business Planning, Community Outreach, Product Development, Sales Management, Medicaid, Management, Event Planning, Coaching, HIPAA, Account Management, Customer Service, Process Improvement, Leadership Development, Negotiation, Project Management
Education
Canisius College 1984 — 1988
BA, Communication, Psychology
Grand Island High School 1980 — 1984
High School, General
Fallon Health March 2015 - Present
Univera Healthcare December 2002 - February 2015
Travelers July 1999 - October 2001
Empire Blue Cross/Shield August 1998 - May 1999
Skills
Direct Sales, Direct Marketing, Call Centers, Customer Retention, Team Building, Health Insurance, Customer Service, Employee Benefits, Process Improvement, Medicare, Healthcare, HIPAA, Managed Care, Medicaid, Insurance, Microsoft Office, Claim
Education
Daemen College 2006 — 2007
Psychology
Trocaire College 2002 — 2005
Nursing
Self-Employed 2014 - Present
Upstate University Hospital Community Campus 2011 - 2014
Community General Hospital October 2004 - July 2011
Aspen Dental 2001 - 2003
Health Services Medical Corporation 1986 - 2003
Univera Healthcare 2000 - 2001
Skills
Healthcare Management, Financial Risk, Process Improvement, Hospitals, Risk Management, Patient Safety, Healthcare, Insurance, Nursing, Healthcare Information..., Strategic Planning, EMR, Managed Care, Quality Improvement, HIPAA, Health Insurance
Education
Columbia College (NY)
BS, Business Administration
Internal Revenue Service - IRS 2010 - Present
Internal Revenue Service 2001 - Present
Internal Revenue Service 2001 - Present
Univera Healthcare 1998 - 2001
Education
New York University 1995 — 2000
Excellus BCBS 2002 - Present
Univera Healthcare July 1999 - Present
Skills
Insurance, Health Insurance, Managed Care, Business Analysis, Employee Benefits, HIPAA, Healthcare, Process Improvement, Health Policy, Leadership, Medicaid, Strategic Planning, Team Building, Project Management, Management, Cross-functional Team..., Customer Service, Training, Vendor Management
Education
Canisius College 2005 — 2008
Master of Business Administration (MBA), Marketing/Marketing Management, General
Utica College 1996 — 1998
Bachelor of Arts (BA), Mathematics
Genesee Community College 1994 — 1996
Associate's degree, General Studies
Kaleida Health May 2015 - Present
Ellis Medicine February 2015 - April 2015
NYU Langone Medical Center September 2014 - December 2014
Visiting Nurse Service of New York September 2014 - December 2014
Univera Healthcare June 2014 - August 2014
Erie County Medical Center May 2014 - May 2014
Ithaca College January 2012 - May 2014
Gowanda Central School District January 2010 - August 2011
Lake Erie Regional Health System of New York January 2011 - June 2011
Skills
Healthcare Management, Team Leadership, Microsoft Excel, Data Analysis, Microsoft Office, Medical Terminology, PowerPoint, Time Management, Hospitals, Public Speaking, Customer Service, Outlook, Data Entry, Leadership, Social Media, Event Planning, Research
Education
Union Graduate College
Master of Business Administration (M.B.A.) in Healthcare Management, Health/Health Care Administration/Management
Ithaca College 2011 — 2014
Bachelor of Science (B.S.), Health/Health Care Administration/Management, 3.98
Gowanda High School 1998 — 2011
Advanced Regents Diploma
Univera Healthcare
Skills
Health Insurance, Employee Benefits, Benefits Administration, Medicare, Managed Care, Insurance, Health Savings Accounts, Claim, Strategic Planning, HIPAA, Healthcare, Process Improvement, Employee Relations, Team Building
Education
Lockport Senior High School
regent diploma, Math & Science
Niagara County Community College
Associate's degree, Accounting
Univera Healthcare
Skills
Medicare, Hospitals, Provider Relations, Health Insurance, Medicaid, Healthcare Management, HIPAA, Healthcare, HMO, ICD-9, Medical Coding, Nursing, CPT, Healthcare Information..., Healthcare Consulting, Disease Management, Revenue Cycle, PPO, Practice Management
Education
Medaille College 2004 — 2006
Master of Business Administration (M.B.A.)
SUNY Fredonia 1984 — 1988
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Erie 2 Chautauqua Cattaraugus BOCES-Practical Nursing Program 1983 — 1984
Licensed Practical Nurse
Nuvenu Business Advisors September 2010 - Present
CNY SHRM Board 2012 - 2015
CNY SHRM Board 2012 - 2015
CNY SHRM Board 2012 - 2015
SUNY Oswego Metro Center February 2008 - August 2010
Greater Syracuse Chamber of Commerce January 2005 - December 2006
RMSCO, Inc. January 2001 - December 2004
Univera Healthcare January 1998 - December 2000
Prepaid Health Plan (PHP) January 1981 - December 1998
Blue Cross Blue Shield of Central New York November 1973 - December 1980
Skills
Leadership, Marketing, Nonprofits, Non-profits, Public Speaking, Strategic Planning, Volunteer Management, Strategy, Public Relations, Training, Management, Fundraising, Program Management, Team Building, Social Media, Marketing Communications, Business Development, Customer Service, Recruiting, Staff Development, Event Management, Community Outreach, Marketing Strategy, Leadership Development, Media Relations, CRM, Governance, Social Networking, Time Management, Small Business, Entrepreneurship, Organizational..., Coaching
Education
Syracuse University 1971 — 1972
MS, Newhouse School of Public Communications
State University of New York College at Oswego 1969 — 1971
BA, Speech & Theater, Radio-Television
Onondaga Community College 1967 — 1969
AS, Radio-Television
Christian Brothers Academy (CBA)
Rochester Regional Health April 2013 - Present
D'Youville College January 2006 - Present
OB/GYN Associates of WNY April 2012 - November 2012
West Ridge Obstetrics & Gynecology October 2006 - December 2010
Buffalo Medical Group April 2005 - October 2006
United Memorial Medical Center April 2001 - April 2005
The Bonadio Group August 2000 - February 2001
BDO Seidman, LLP March 2000 - June 2000
Fidelis Care New York August 1999 - February 2000
Univera Healthcare May 1998 - August 1999
Skills
EMR/EHR, Medical Billing, Medical Record Audits, HIPAA Training, Healthcare Management, HIPAA, Revenue Cycle, Compliance, Healthcare IT, Practice Management, Contract Negotiation, Financial Analysis, Customer Service, Accounting, Billing, Healthcare Information..., Microsoft Office, Data Analysis, Credentialing, Operations Management, Employee Relations, Business Planning, Training, EMR, Healthcare, Hospitals, Invoicing, Organizational..., Physicians, Strategic Planning, Clinical Research, Medical Coding, Medicare
Education
Rochester Institute of Technology 2000 — 2002
MS
Niagara University 1995 — 1997
BS
Genesee Community College 1993 — 1995
AAS
Employee Benefit Concepts Inc. June 2003 - Present
HSBC Insurance / Niagara Insurance Group July 2001 - June 2003
Univera Healthcare May 1999 - June 2001
Univera Healthcare April 1998 - June 1999
The Walt Disney Company January 1994 - June 1994
Skills
Customer Service, Labor Relations, Employee Benefits, Health Insurance, Claim, Management, Brokers, Benefits Administration, Insurance, Health Savings Accounts, Disability Insurance, COBRA, 401k, Dentistry, Life Insurance, Team Building, Strategic Planning, Healthcare, Retirement, Voluntary Employee..., Cafeteria Plans, Long Term Care Insurance, Medicare, Accident, Term Life Insurance, Workers Compensation, Fixed Annuities, Employee Wellness, Universal Life, Legal Liability, HIPAA, Group Insurance, Health Care Reform, Insurance Brokerage, Property & Casualty..., ERISA, Medicare Part D, Small Business, Underwriting, Sales, General Insurance, IRAs, Managed Care, Series 6, Commercial Insurance, Whole Life, Account Management, Professional Liability, Retirement Planning
Education
Canisius College 1994 — 1998
BA, Communication Studies / Business
Lancaster Central High
Jericho Road Community Health Center June 2013 - Present
AIDS Family Services November 2000 - April 2005
Univera Healthcare April 1996 - May 1999
Buffalo General Hospital April 1993 - March 1997
Skills
Management, Mental Health, Psychotherapy, Therapists, Program Development
Education
Syracuse University 1975 — 1977
Master of Social Work (MSW), Clinical
Northeastern University 1969 — 1972
Bachelor of Arts (B.A.), Sociology and Music
BlueCross BlueShield of Western New York September 2014 - Present
Univera Healthcare June 2014 - August 2014
Siena College September 2012 - December 2012
The Home Depot February 2011 - August 2011
The Buffalo News May 2010 - August 2010
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Customer Support, Social Networking, Social Media, Microsoft Office, Computer Science, Customer Experience, Public Relations, Corporate Communications, Sales
Education
Niagara University 2015 — 2016
Bachelor of Science (B.S.), Communication, 3.6
Erie Community College 2009 — 2011
Associate's Degree, Communication, 3.2
Horizon Blue Cross Blue Shield of New Jersey February 2015 - Present
Horizon Blue Cross Blue Shield of New Jersey September 2007 - Present
Univera Healthcare December 2006 - September 2007
Unity Health System 2003 - 2006
Medina Memorial Hospital 2002 - 2003
Holy Cross Hospital 2000 - 2002
Arcola Health and Rehab Center 1997 - 2000
Fort Washington Medical Center 1995 - 1997
United Medical Center 1986 - 1995
Strong Memorial Hospital 1986 - 1986
Skills
Critical Care, Customer Service, Medicare, Disease Management, Healthcare, Customer Satisfaction, Microsoft Excel, Microsoft Word, Medicaid, Nursing, Managed Care, Hospitals, CCU, Case Management, Dialysis, ICU, Utilization Management, HIPAA, Registered Nurses
Education
Duke University 2013 — 2013
Certificate, Population Care Coordination, Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
Niagara University 1980 — 1985
Bachelor of Science, Nursing, Nursing
Lifetime Benefit Solutions, Inc. November 2013 - Present
EBS-RMSCO, Inc. June 2011 - Present
Benefit Specialists of NY May 2006 - May 2011
CenterState Corporation for Economic Opportunity 2006 - May 2011
Excellus BCBS 2002 - 2006
Univera Healthcare 1997 - 2002
Skills
Disability Insurance, Health Insurance, Social Media, Financial Services, Employee Benefits, Sales, Sales Operations, Customer Service, Insurance, Strategic Planning, Process Improvement, Leadership, Public Speaking, Product Development, Medicare, Managed Care, Dentistry, Account Management, Leadership Development, Benefits Administration, Life Insurance, Marketing Strategy, Marketing, Property & Casualty..., New Business Development, Team Building, Brokers, Small Business
Education
Columbia College (NY)
BS, Business
Acclaris March 2013 - Present
EngagePoint July 2011 - March 2013
Independent Health April 2008 - June 2012
P&A Group September 2001 - April 2008
Univera Healthcare July 1998 - September 2001
Skills
Insurance, Healthcare, Banking, Administration, Public Speaking, Customer Relations, New Business Development, Account Management, Process Improvement, Team Building, Cross-functional Team..., Operations Management, Mentoring, Team Leadership, Product Development, Subject Matter Experts, Personal Development, Business Relationship..., Agile Methodologies, User Stories, User Experience Design, Third Party Claims, Vendor Relationships, Legal Compliance, Health Savings Accounts, Flexible Spending..., Healthcare Reimbursement, Health Insurance, Change Management, Insurance Brokerage, Consumer Healthcare, High Deductible Health..., Software Design, Analytical Skills, Product Management, Key Performance..., Product Managers, Product Specialists, Customer Service, Management, Business Analysis, Software Documentation, Integration, Leadership, Employee Benefits, Business Process..., Benefits Administration, Business Planning
Education
Medaille College 1999 — 2002
Bachelor of Business Administration (B.B.A.), Accelerated Program
Catholic Medical Partners July 2013 - Present
Independent Health November 2008 - July 2013
Kaiser Permanente-MAS December 2005 - June 2011
Univera Healthcare April 1992 - June 2005
Skills
Disease Management, Healthcare Management, Managed Care, Healthcare, Utilization Management, Population Health...
Education
Niagara University 1984 — 1986
Bachelor Science, Nursing
Villanova University 1982 — 1984
Nursing
United Healthcare January 2014 - Present
Board of Directors April 2010 - Present
BIGGS SOUND & ENTERTAINMENT August 1995 - Present
Universal American 2012 - 2013
SIHI Pumps, Inc. March 2012 - October 2012
Alden Presbyterian Church October 2008 - March 2012
Univera Healthcare January 2006 - February 2012
Univera Healthcare January 2006 - February 2012
Univera Healthcare January 2006 - 2012
Univera Healthcare January 2006 - August 2008
Skills
Health Insurance, Customer Service, Sales, Program Management, Customer Retention
Education
Appalachian State University 1990 — 1994
BS, Criminal Justice
Appalachian State University 1990 — 1994
B.S, Criminal Justice
American Cancer Society August 2014 - Present
American Cancer Society July 2013 - November 2013
American Cancer Society January 2013 - July 2013
Canisius College August 2009 - May 2013
Canisius College August 2010 - August 2012
Univera Healthcare July 2009 - August 2009
Skills
Leadership, PowerPoint, Social Media, Nonprofits, Marketing, Management, Strategic Planning, Facebook, Event Planning, Microsoft Word, Microsoft Excel, Microsoft Office, Public Speaking, Social Networking, Public Relations, Event Management, Fundraising, Higher Education, Marketing Communications, Social Media Marketing, Volunteer Management, Editing, Blogging, Student Development, Time Management, Press Releases, Market Research, Community Outreach, Advertising, Corporate Communications, Recruiting
Education
Canisius College 2009 — 2013
Bachelor's degree, Bachelor of Arts, Communication Studies
National University of Ireland, Galway 2012 — 2012
Study Abroad
Catholic Health System July 2009 - Present
Anthem-Wellpoint January 2005 - December 2009
Definity Health April 2004 - January 2005
Excellus BCBS 2002 - 2004
Univera Healthcare 1995 - 2002
Skills
Management, Clinical Analytics, Managed Care, Healthcare, Healthcare Management, Medicare, Cost Accounting, Medicaid, Healthcare Information..., Clinical Research, Nursing, Healthcare Consulting, Disease Management, Health Insurance, HIPAA
Education
D'Youville College 1994 — 1998
MHA, Healthcare Administration
University at Buffalo 1980 — 1982
BSN, Nursing
ESPN Cleveland/Good Karma Brands September 2014 - Present
Tops Markets June 2015 - August 2015
John Carroll University January 2015 - May 2015
John Carroll University September 2014 - May 2015
John Carroll University September 2013 - May 2015
Univera Healthcare June 2014 - August 2014
ESPN Cleveland/Good Karma Brands January 2014 - May 2014
Giancarlo's Sicilian Steakhouse May 2013 - May 2014
Dunn Tire May 2012 - August 2012
Delta Sonic March 2011 - May 2012
Skills
Public Speaking, Facebook, Social Networking, Social Media, Time Management, Microsoft Word, PowerPoint, Event Planning, Critical Thinking, Access, Microsoft Excel, Business Communications, Social Media Marketing, Analytical Skills, Microsoft Office, Marketing, Advertising, Customer Service, Business Writing, Sports Marketing
Education
John Carroll University 2011 — 2015
Bachelor of Science in Business Administration, Marketing/Marketing Management, General
Regent's University London 2013 — 2013
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
St. Joseph's Collegiate Institute 2007 — 2011
Regent's Diploma
Magellan Health July 2015 - Present
ESPN March 2012 - July 2015
ESPN March 2011 - March 2012
ESPN May 2007 - March 2011
In-House Marketing, LLC September 2005 - May 2007
Connecticut Community Foundation February 2003 - September 2005
Univera Healthcare August 2002 - February 2003
Adelphia Cable March 1999 - August 2002
Additional Experience February 1993 - March 1999
Skills
Sports, Public Relations, Social Media, Media Relations, Sports Marketing, Cable Television, Television Technology, Television, Entertainment, Press Releases, Integrated Marketing, Broadcast Television, Blogging, Marketing Strategy, Social Networking, Sponsorship, Creative Writing, News Writing, Event Planning, Marketing Communications, Strategic Communications, Broadcast, Marketing, Digital Media, Social Media Marketing, Internal Communications
Education
Full Sail University 2012 — 2013
Master of Science (MS), Entertainment Business, Valedictorian
Saint John Fisher College
BA, Communications & Political Science
Univera Healthcare November 2012 - Present
Ware Technologies July 2007 - October 2012
AT&T April 2005 - June 2007
DOD Productions March 2003 - January 2004
TeleSpectrum Worldwide/ Sprint PCS September 2000 - March 2003
Skills
Customer Retention
Education
Erie Community College
A. S, General Studies
University at Buffalo-EOC
Dental Assisting
Brooksource August 2015 - Present
Brooksource June 2014 - August 2015
Univera Healthcare June 2013 - August 2013
Univera Healthcare June 2012 - August 2012
Skills
Management, Marketing, Recruiting, Sales, Networking, Insurance, Customer Service, Teamwork, PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Office
Education
Binghamton University
School Of Management, Marketing
Excellus BCBS March 2008 - May 2015
Excellus BCBS May 2005 - February 2008
Excellus Blue Cross Blue Shield/Univera Healthcare January 2001 - May 2005
Univera Healthcare July 1997 - January 2001
Skills
Strategic Leadership, Performance Management, Staff Development, Compensation & Benefits..., Innovative Employee..., Recruitment, Succession Planning, Employee Relations, Workers Compensation, Occupational Health, Downsizing, Transition Management, Mergers & Acquisitions, Onboarding, Recruiting
Education
Medaille College 1999 — 2002
Master of Business Administration (MBA), Human Resources Management and Services
Niagara University 1981 — 1986
Bachelor of Arts (B.A.), Mass Communication/Media Studies
National Counseling Group March 2011 - Present
National Counseling Group October 2008 - March 2010
Mental Health Resources September 2008 - August 2009
Fredericksburg Counseling Center September 2007 - July 2008
Gohman psychological group August 2007 - December 2007
Univera Healthcare July 2005 - July 2006
United Behavioral Health January 2003 - January 2005
Skills
Licensed Professional..., Clinical Supervision, Mental Health Treatment, Mental Health Counseling, Group Therapy, Family Therapy, Individual Counselling, Leadership, Psychological Assessment, Adults, Adolescent Therapy, Couples Counseling, Substance Abuse..., Disordered Eating, Treatment of depression, Case Management, Social Services, Behavioral Health, Program Development, Motivational..., Community Outreach, Therapists, Interventions, Counseling Psychology, Solution Focused, Clinical Psychology, Psychodynamic..., Therapeutic Crisis..., Young Adults, Adolescents, Psychotherapy, Mental Health, Treatment, Crisis Intervention, CBT, Psychology, Clinical Research
Education
West Chester University of Pennsylvania 2002 — 2004
Masters of Art, Clinical Psychology
Niagara University 1999 — 2001
Bachelor of Arts (BA), Psychology
University of Delaware 1997 — 1999
Psychology
M&T Bank June 2013 - Present
Liazon April 2012 - May 2013
HealthNow New York Inc. December 2011 - April 2012
HealthNow New York Inc. April 2009 - December 2011
Independent Health December 2007 - March 2009
EMS Healthcare Informatics February 2007 - December 2007
Univera Healthcare October 2004 - February 2007
Fidelis Care May 2002 - October 2004
Fidelis Care January 2000 - May 2002
Skills
Microsoft Office, Management, Leadership, SDLC, Agile & Waterfall..., Business Analysis, Business Intelligence, Enterprise Architecture, Healthcare Information..., Information Technology, IT Project & Program..., Process Improvement, Analysis, Business Requirements, Requirements Gathering, Software Documentation, Project Management, Vendor Management, Requirements Analysis
Education
State University of New York College at Buffalo 1992 — 1994
Bachelor of Arts (B.A.), Communication
Niagara County Community College 1990 — 1992
Associate of Arts and Sciences (AAS), Theatre Arts
HealthNow New York Inc. January 2015 - Present
HealthNow New York Inc. March 2013 - January 2015
HealthNow New York Inc. May 2010 - March 2013
Univera Healthcare January 1998 - January 2002
Skills
Test Strategy, Quality Center, User Acceptance Testing, Test Planning, SDLC, Regression Testing, Software Quality..., System Testing, Test Cases, Defect Tracking, Quality Assurance, QTP, Waterfall, Manual Testing, Testing, Business Requirements, Test Automation, Requirements Gathering, Requirements Analysis, System Integration..., Visio, Agile Methodologies, Black Box Testing
Education
Medaille College 1991 — 1995
Bachelor of Science (B.S.), Communications
Immaculata High School 1988 — 1991
BlueCross BlueShield of Western New York December 2014 - Present
Univera Healthcare February 2013 - December 2014
Beachbody June 2014 - November 2014
Univera Healthcare September 2011 - February 2013
Bryant & Stratton College May 2010 - September 2011
Skills
Customer Service, Strategic Planning, Team Building, Insurance, Healthcare, Sales, Leadership, Process Improvement, HIPAA, Health Insurance
Education
Cazenovia College 2006 — 2010
Bachelor of Professional Studies, Business & Management
Orchard Park High School 2002 — 2006
Interlake Mecalux, Inc. July 2015 - Present
Brazos Forest Products August 2007 - July 2015
Univera Healthcare November 2005 - August 2007
Computer Management International January 2004 - July 2005
Skills
Business Strategy, New Business Development, Sales, Leadership, Customer Retention, Business Development, Sales Operations, Selling, Cold Calling, Account Management, Pricing, Retail, Customer Service, Sales Management
Education
John Carroll University 2003 — 2005
Bachelor of Science (BS), Business Administration, Management and Operations
Hartwick College 2001 — 2003
Business, Management, Marketing, and Related Support Services
Canisius High School
Excellus BCBS August 2014 - Present
Univera Healthcare August 2012 - August 2014
Excellus BCBS February 2004 - August 2012
Kaleida Health 2002 - 2004
Skills
Certified Procedure..., Healthcare, Healthcare Management, Clinical, Managed Care, Project Management..., Project Management, Nursing, Clinical Research, Medicare, Health Insurance, Program Management, Program Development, Medicaid, Utilization Management, HIPAA
Education
Daemen College 2009 — 2011
Bachelors Degree, Nursing
Erie Community College 1999 — 2002
AAS, Nursing
ADP June 2013 - Present
Bryant & Stratton College August 2010 - Present
ADP November 2010 - June 2013
Moog Inc January 2007 - July 2010
Moog Inc November 2002 - January 2007
Univera Healthcare August 1999 - November 2002
Univera Healthcare August 1999 - January 2001
Advantage Woodshop 1998 - 1999
Skills
Human Resources, Benefits Administration, HRIS, Employee Relations, Employee Benefits, PeopleSoft, Performance Management, Deferred Compensation, Personnel Management, ADP Payroll, Recruiting, Training, Software Documentation, Management, Leadership, Analysis, Talent Management, Process Improvement
Education
Capella University 2015 — 2016
Business Intelligence / Analytics
Medaille College 2003 — 2006
Master of Business Administration (M.B.A.), Strategic Planning and Human Resource Management
Medaille College 2000 — 2003
Bachelor's degree, Human Resources Management
Erie Community College 1998 — 2000
Associate's degree, Office Management
Hutch Tech 1989 — 1993
High School, Mechanical Technology
K2M July 2015 - Present
PwC December 2013 - June 2015
Primatics Financial May 2010 - December 2013
PNC Financial Services Group July 2008 - April 2010
Univera Healthcare June 2007 - August 2007
Merrill Lynch January 2007 - May 2007
Ingram Micro December 2005 - July 2006
Skills
Access, SQL, Banking, Accounting, Databases, Financial Analysis, Mergers & Acquisitions, Financial Reporting, Leadership, Finance, Microsoft Excel, Internal Audit, Account Reconciliation, Business Analysis
Education
Penn State University 2007 — 2008
MBA
University at Buffalo 2003 — 2007
BS
Molson Coors Brewing Company April 2015 - Present
Molson Coors Canada November 2012 - Present
Molson Coors Canada November 2012 - Present
Molson Coors Canada July 2010 - Present
Molson Coors July 2008 - July 2010
Molson Coors September 2006 - September 2008
Delaware North Companies 2000 - September 2006
Keller Technology Corporation 1998 - 2000
Univera Healthcare 1996 - 1998
Skills
Employee Engagement, Performance Management, Talent Management, Employee Relations, Succession Planning, Talent Acquisition, Recruiting, Applicant Tracking..., Human Resources, Mergers, HR Policies, Strategic Planning, Leadership, Personnel Management, Change Management, Mergers & Acquisitions, Coaching, Management, Labor Relations, Vendor Management, Organizational..., HRIS, Performance Improvement, Employee Benefits, Hiring, Payroll, Leadership Development, Organizational Design, Deferred Compensation, Onboarding, Organizational..., Strategy, Employee Training, Interviews, Negotiation, HR Consulting, Workforce Planning, Executive Coaching, Contract Recruitment, Process Improvement, Team Building, Employer Branding, Technical Recruiting, Training Delivery, Culture Change, Employment Law, Sourcing, Business Strategy, Internal Communications, Conflict Resolution
Education
Canisius College 1998 — 2002
MBA, Business Administration and Management, General
University at Buffalo 1992 — 1996
Bachelor’s Degree, Business
WellCare Health Plans June 2015 - Present
Univera Healthcare April 2012 - June 2015
Univera Community Health April 2011 - March 2012
Fernwood Capital & Leasing November 2004 - April 2011
Medco Supply Company (Landmark Direct) August 1989 - November 1999
EPIC Marketing Buffalo NY August 1987 - April 1989
Skills
Program Management, Sales, Marketing, Event Planning
Education
Medaille College 1984 — 1988
Bachelor of Science, Media Communications
Mt Mercy Academy, Buffalo NY 1980 — 1984
Citi March 2015 - Present
Northwestern Mutual February 2014 - March 2015
Northwestern Mutual June 2013 - February 2014
Univera Healthcare June 2012 - August 2012
Skills
Training, Social Networking, Microsoft Office, Customer Service, Time Management, Social Media, Event Planning, Social Media Marketing, Public Relations, PowerPoint, Leadership, Organizational..., Health Communication, WordPress, Public Speaking, Facebook, Marketing Communications, Research, Team Building, Event Management
Education
Kent State University 2009 — 2013
Bachelor of Arts (B.A.), Communication and Media Studies
Mount Saint Mary Academy 2005 — 2009
Regents Dipolma
Univera Healthcare January 2001 - Present
BNI October 2013 - October 2014
Akron Central Schools September 1995 - August 2000
Skills
Health Insurance, Insurance, Medicare Part D, Managed Care, Healthcare, Medicare, Customer Service, Public Speaking, Long-term Care, Medicaid, HMO, PPO, Sales, Team Building, Group Medical, Licensed Life, Licensing, Management, Strategic Planning
Education
Canisius College 1988 — 1993
BA, MS, Psychology, School Counseling
West Seneca West Senior High School 1985 — 1988
Regents Diploma, College Prep
Bene-Care Agency January 2011 - Present
Independent Health December 2005 - December 2009
Fidelis Care March 2003 - December 2005
Univera Healthcare April 2001 - March 2003
Skills
Sales Presentations, Customer Service, Salesforce.com, PowerPoint, Excel, Proposal Preparation, Employee Benefits, Medicare Advantage, Medicare Part D, Proposal Writing, HRA, HSA, Insurance, Life & Health Insurance..., Healthcare Industry, Microsoft Word, Key Account Management, Presentation Development, Health Savings Accounts, Microsoft Excel, Marketing, Marketing Strategy, Medicare, New Business Development, Health Insurance, Healthcare, Benefits Administration, Account Management, Payroll, Health Care Reform, Client Retention..., Budget Proposals, Management, Human Resources, COBRA, Life Insurance, Sales, Recruiting, Training, Time Management, Disability Insurance, Customer Retention, Leadership, Workers Compensation, Brokers
Education
Bryant and Stratton College 2004 — 2004
License, Life, Accident & Health Insurance
State University of New York College at Buffalo 1995 — 1999
BA, Business & Economics
Niagara County Community College 1993 — 1995
AS, Business Administration
Kenmore East
Kenmore East
Monaghan Medical Corporation May 2000 - Present
Univera Healthcare July 1996 - May 2000
Univera Healthcare April 1995 - August 1996
Roger's Buick November 1993 - April 1995
Burdick Lexus/Burdick Toyota October 1990 - July 1993
The Weathervane, DEY Brothers and Fashion Factory June 1983 - October 1990
Skills
Medical Devices, Sales, Marketing Strategy, Selling, Market Planning, Product Launch, Managed Care, Product Marketing, Healthcare, Market Development, Team Leadership, Spreadsheets, Retail Sales, New Store Openings, Store Management
Education
SUNY College of Technology Utica NY 1981 — 1983
Bachelor of Science (BS), Business Public Management, Marketing Concentration
Mohawk Valley Community College 1979 — 1981
Associate of Arts and Sciences (AAS), Liberal Arts and Sciences/Liberal Studies
Supplemental Health Care February 2014 - Present
Liazon October 2013 - January 2014
Univera Healthcare June 2012 - August 2012
Skills
Social Media, Microsoft Office, PowerPoint, Microsoft Word, Photoshop, Microsoft Excel, Facebook, Social Media Marketing, Teamwork, Customer Service, Public Speaking, Social Networking, Research, Advertising, Public Relations, Marketing Communications, Online Marketing
Education
Niagara University 2009 — 2013
Bachelor's Degree, Marketing
M&T Bank April 2014 - Present
Red Robin May 2011 - March 2015
Univera Healthcare October 2013 - April 2014
Skills
Analytical Skills, Corporate Finance, Financial Accounting, International Economics, Business Economics, Labor Economics, Econometrics, SAS programming, Microsoft Excel, Microsoft Office, Independent Thinking, Macroeconomics, Microeconomics, Urban Economics, Microsoft Word, PowerPoint
Education
State University of New York College at Buffalo 2010 — 2013
Bachelor of Arts (B.A.), Economics and Finance
Erie Community College 2008 — 2010
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences/Liberal Studies
Annie On The Go, CPR training/AED sales November 2000 - May 2015
Univera Healthcare January 1985 - October 2000
Kaleida Health September 1981 - 1984
Skills
Healthcare, Healthcare Management, Wellness, Public Speaking, EMR, Staff Development, Infection Control, Defensive Driving, First Aid, Bloodborne Pathogens, Cpr Certified, AED, Health Education, Training, Treatment, ICU, Nursing, HIPAA, Prevention
Education
Graceland University 1994 — 1996
BA, Health Care Administration
Millard Fillmore Hospital School of Nursing 1975 — 1978
Registered Nurse
Self January 2015 - Present
Anthem BC December 2014 - June 2015
The TriZetto Group July 2012 - January 2015
UnitedHealth Group January 2012 - July 2012
Blue Care Network of Michigan October 2009 - December 2011
Univera Healthcare December 2006 - October 2009
Excellus BlueCross BlueShield December 2006 - October 2009
PSI Data Systems June 2002 - November 2006
Datamatics Ltd. April 1997 - May 2002
Spacesoft May 1996 - April 1997
Skills
Trizetto's Facets 4.71, Oracle, Database Management, Sybase ASE, SQL Server 2000-2008, Healthcare IT, Database Design, Data Management, Healthcare, ITIL, SAS, Database Analysis, IT Project Management, Healthcare Information..., Data Analysis, Systems Analysis, Project Management, Data Warehousing, Database Admin, Data Modeling, Sybase, Access, SDLC, Requirements Analysis, Visio, SharePoint, Microsoft SQL Server, Software Documentation, Business Intelligence, Business Process, Integration, Databases, SQL, Business Analysis, Management, Vendor Management, Software Project..., Consulting
Education
Georgia Institute of Technology
Computer Science
NMIMS, University of Mumbai
Management
Excellus BCBS/Univera Healthcare September 2012 - Present
Univera Healthcare June 2010 - November 2012
HealthNow New York Inc. 2008 - July 2010
Greater Buffalo Savings Bank 2003 - 2008
Ford Motor Credit Company 1993 - 2003
Skills
Risk Management, Sales, Financial Analysis, Business Development, Management, Portfolio Management, Insurance, Strategy, Loans, Underwriting, Health Insurance, Account Management, Leadership, Cross-functional Team..., Financial Risk, Project Management, Training, Strategic Planning, Process Improvement, Employee Benefits, Marketing, Customer Service, Marketing Strategy, Customer Satisfaction, Forecasting, Relationship Management, Entrepreneurship, Credit, Team Building, Change Management, Selling, Banking, Customer Retention, Data Analysis, Sales Operations, Pricing
Education
Canisius College 1990 — 1992
MBA
University at Buffalo 1986 — 1990
BS
Grand Island Senior High
Legal Advocacy September 2014 - Present
NYSARC, Inc dba Heritage Centers November 2004 - May 2014
State University of New York at Buffalo October 2007 - January 2014
Univera Healthcare August 2002 - October 2004
University of Rochester July 1994 - June 1996
Long Island University January 1991 - August 1994
Strong Memorial Hospital October 1987 - December 1990
Education
SUNY Buffalo Law School 1999 — 2002
University of Rochester 1996 — 1999
M.S. Higher Education, Higher Education
University of Rochester 1988 — 1990
M.S. Psychiatric Mental Health Nursing, Psychiatry
Georgetown University 1982 — 1986
B.S., Nursing
VA Great Lakes Health Care System, Department of Veterans Affairs June 2013 - Present
VA North Texas Health Care System, Dallas ,TX June 2007 - May 2013
Harvard Vanguard Medical Associates December 2002 - June 2007
Univera Healthcare July 1998 - November 2002
Skills
Leadership, Practice Management, EMR, Healthcare, Medicine, Healthcare Information..., Clinical Research, Medical Education, Strategic Planning, Informatics, Hospitals, Healthcare Management, Surgery, Public Health, Managed Care
Education
Binghamton University - School of Management 1999 — 2001
Master of Business Administration (M.B.A.), Management with concentration in Healthcare, Honors
University of Illinois at Chicago 1991 — 1994
Internal Medicine
University of Mumbai 1983 — 1989
Doctor of Medicine (M.D.), Medicine
Atomic Energy Central School 1971 — 1983
American College of Physician Executives
CPE, Certified Physician Executive
Univera Healthcare July 2001 - Present
Skills
Health Insurance, Managed Care
Education
Medaille College
MBA, Business
d-Wise Inc. July 2014 - Present
e3 Consulting February 2008 - Present
d-Wise Technologies, Inc. August 2013 - June 2014
Univera Healthcare March 2012 - August 2013
Excellus BCBS 2004 - 2013
Excellus BCBS 2004 - 2013
Univera Healthcare March 2007 - February 2012
Skills
Operational Efficiency, Staff Development, Insurance, Health Insurance, Employee Benefits, Medicare, Managed Care, Data Analysis, Analysis, Actuarial Science, Healthcare, Process Improvement, Access, Analytics, SAS, Management
Education
Syracuse University 1996 — 1998
M.S., Economics
Canisius College 1991 — 1995
Bachelor of Arts (BA), Economics and Literature
Independent January 2013 - Present
SUNY Upstate Medical University July 2011 - December 2012
Community General Hospital January 2010 - July 2011
Resources Global Professionals April 2004 - November 2010
Independant April 2002 - April 2004
Excellus BCBS 2001 - 2002
Univera Healthcare 1998 - 2001
Health Services Medical Corporation (Prepaid Health Plan) 1983 - 1998
Skills
Managerial Finance, Financial Analysis, Data Analysis, Healthcare Management, Creative Problem Solving, Cash Management, Financial Modeling, Budgets, Business Process Design, Business Process..., Sarbanes-Oxley
Education
Syracuse University - Martin J. Whitman School of Management 1974 — 1976
MBA, Accounting, Finance
Franklin & Marshall College 1968 — 1972
BA, History
CIGNA July 2012 - Present
Jeanes Hospital March 2009 - July 2012
Jefferson School of Population Health July 2010 - June 2012
Jefferson School of Population Health June 2010 - June 2012
Thomas Jefferson University June 2008 - June 2010
Univera Healthcare May 2006 - June 2008
Skills
Outcomes Research, Health Economics, Pharmacoeconomics, Healthcare, Managed Care, Public Health, Pharmaceutical Industry, Healthcare Management
Education
State University of New York at Buffalo - School of Management 2004 — 2008
MBA
State University of New York College at Buffalo 2003 — 2008
PharmD, Pharmacy Practice
Furman University 1999 — 2003
BS, Psychology
AECOM March 2014 - Present
CHEP June 2011 - March 2014
The Dannon Company December 2008 - June 2011
Lornamead Inc. November 2006 - December 2008
Univera Healthcare 2005 - 2006
Skills
Supply Chain, Supply Chain Management, Six Sigma, Process Improvement, Demand Planning, Forecasting, SAP, Cross-functional Team..., Operations Management, Supply Chain..., Inventory Management, Sales Plan, Lean Manufacturing, Logistics, Procurement, MRP, Management
Education
Niagara University 2004 — 2006
Masters, Strategic Marketing
State University of New York College at Fredonia 2000 — 2004
Bachelor's, Marketing
Univera Healthcare January 2000 - Present
Buffalo State College November 1997 - January 2000
M&T Bank August 1993 - October 1997
Skills
Public Relations, Internal Communications, Event Planning, Media Relations, Social Media, Diversity & Inclusion, Corporate Social Media, Coaching, Employee Wellness, Marketing, Crisis Communications, Team Building, Strategic Planning, Training, Publicity, Community Development, Leadership, Editing, Strategic Communications, Press Releases
Education
Medaille College 2008 — 2009
MA, Organizational Leadership
State University of New York College at Buffalo 1990 — 1992
BA, Public Communication
Independent Health March 2014 - Present
Univera Healthcare December 2013 - February 2014
Univera Healthcare, an Excellus BlueCross BlueShield Company August 2009 - December 2013
Univera Healthcare July 2006 - August 2009
Skills
Insurance, Process Improvement, Health Insurance, Customer Service, Team Building, Public Speaking, Microsoft Office, Licensed Life & Health..., Certified Project..., Call Centers, Medicare, Training, Program Management, Management, Employee Benefits, Project Management, Leadership
Education
Medaille College 2007 — 2008
Master of Arts (MA), Organizational Leadership
State University of New York College at Buffalo 2002 — 2006
Bachelor, Business
Employee Benefit Concepts Inc. 2008 - Present
Univera Healthcare August 2004 - September 2008
Skills
Insurance, Account Management, COBRA, Life Insurance, Employee Benefits, Health Insurance, Risk Management, Health Savings Accounts, Deferred Compensation, Benefits Administration, Business Planning, Medicare, Health Care Reform, Program Management, Disability Insurance, Accident, Brokers, Claim, ERISA, Employee Wellness, FMLA, Long-term Care, Managed Care, Term Life Insurance, Underwriting
Education
Canisius College 2005 — 2009
MBA, Marketing
Duquesne University 1999 — 2003
BA, Communication and Spanish
Universidad de Sevilla 2002 — 2002
Spanish
Pfizer October 1999 - Present
Univera Healthcare August 1997 - October 1999
Univera Healthcare June 1994 - July 1997
Health Care Plan August 1989 - June 1994
Education
Shenandoah University 2007 — 2010
Pharm D, Pharmacy
State University of New York at Buffalo - School of Management 1991 — 1993
MBA, Business
Albany College of Pharmacy of Union University 1981 — 1986
Univera Healthcare February 2014 - Present
Blue Cross and Blue Shield of WNY 2001 - Present
HealthNow New York Inc. 2001 - Present
BlueCross BlueShield of Western New York 2001 - January 2014
BlueCross BlueShield of Western New York September 2001 - August 2006
ClientLogic 1997 - August 2001
ClientLogic / Softbank / Upgrade Corporation of America / UCA / UCA&L 1996 - 2001
Skills
Management, Sales, Healthcare, Call Centers, Health Insurance, Employee Benefits, Account Management, Process Improvement, Insurance, Leadership, Human Resources, Budgets, Analysis, Access, Finance, Strategic Planning
Education
Alfred State College - SUNY College of Technology 1991 — 1993
A.A.S., Computer Information Systems
C&S Companies April 2002 - Present
Excellus BCBS October 2001 - April 2002
Univera Healthcare September 1979 - October 2001
Skills
Scheduling, Word, PowerPoint, Excel, Microsoft Office, Process Scheduler, Data Entry, Microsoft Word, Microsoft Excel, Administrative..., Outlook, Time Management, Event Planning, Customer Service
Education
Auburn Community College
Biology, General
Onondaga Community College
Business Administration and Management, General
Preferred Care Partners September 2013 - Present
Ingram Micro June 2010 - September 2013
Fidelis Care New York July 2003 - June 2009
Univera Healthcare June 1994 - July 2003
Skills
Business Analysis, Process Improvement
Education
Canisius College 1989 — 1993
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Interactive Health, Inc December 2014 - Present
Excellus BCBS & Univera Healthcare November 2010 - September 2013
Univera Healthcare April 2009 - November 2010
Merck & Co., Inc. July 2005 - July 2008
Creative Touches September 1998 - July 2005
Lucent Technologies July 1995 - August 1998
Skills
Strategic Planning, Project Management, Process Improvement, Sales Operations, Employee Benefits, Customer Service, Community Outreach, Healthcare, Leadership, Marketing, Medicaid, Program Management, Public Speaking, Sales, Sales Management, Training, Team Building
Education
Canisius College 1978 — 1980
BS, Business Administration/Marketing
Kenmore East High School 1974 — 1976
Roswell Park Cancer Institute October 2014 - Present
Roswell Park Cancer Institute February 2010 - October 2014
Univera Healthcare November 2009 - February 2010
Buffalo Medical Group October 2002 - August 2008
Skills
Data Analysis, Clinical Trials, Clinical Research, Data Management, Clinical Data Management, Lifesciences, Employee Training, Supervisory Skills, Customer Service, Healthcare, Software Documentation, Hospitals, EMR
Education
Canisius College
Bachelor of Arts (B.A.), Education
Niagara County Community College
Associate of Arts and Sciences (A.A.S.), Radiologic Technology/Science - Radiographer
St. Rose
St. Rose
Head & Neck and Plastic & Reconstructive Surgery Center at ECMC June 2011 - Present
State University at Buffalo (SUNY Buffalo) November 2009 - Present
Comprehensive Head And Neck Center (CHANCe) October 2009 - Present
Univera Healthcare January 2007 - Present
Roswell Park Cancer Institute May 2006 - October 2009
University of Rochester Medical Center March 2000 - April 2006
Skills
Surgical Oncology, Medical Practice..., Robotic Surgery, Head & Neck Surgery, Plastic &..., Skull Base Surgery, Endoscopic Skull Base..., Healthcare Policy, Endoscopy, Surgery, Oral & Maxillofacial..., Laser, Strategic Consulting, Healthcare, Oncology, Cancer, Clinical Research, Health Policy, Leadership, Medical Education, ENT, Hospitals, Medicine
Education
Cornell University - Johnson Graduate School of Management 2008 — 2010
MBA, Masters of Business Administration
Queen's University 2008 — 2010
MBA, Masters of Business Aministration
University of Toronto 1992 — 1999
FRCSC, Otolaryngology - Head & Neck Surgery
The University of Western Ontario 1988 — 1992
MD, Medicine
Queen's University 1986 — 1990
BA, Life Sciences
Nova Healthcare Administrators, Inc. January 2012 - Present
Ardor Health Solutions September 2010 - December 2011
Delaware North Companies June 2007 - August 2009
Meritain Health June 2003 - May 2007
Premier, Inc January 2001 - November 2001
Univera Healthcare 1998 - 2001
Skills
Employee Benefits, Healthcare, Medicare, Health Insurance, Insurance, HIPAA, Customer Service, Process Improvement, Benefits Administration, Claim, Managed Care, Licensed Life & Health..., Leadership, Healthcare Management, Software Documentation, Management
Education
Erie Community College 2008 — 2010
AAS, Occupational Therapy Assistant
State University of New York College at Buffalo 1994 — 1997
Bachelor of Science (BS), Health and Wellness
Monkey See, Monkey Do...Children's Bookstore May 2009 - Present
Crossroads Bookstore 2007 - 2008
Univera Healthcare September 2003 - September 2004
Blue Cross Blue Shield of Western New York August 1996 - June 2002
Associated Healthcare May 1993 - August 1996
Skills
Marketing Communications, Event Planning, Creative Direction, Social Media, Public Speaking, Public Relations, Budgets, Marketing, Strategic Planning, Event Management, Customer Service, Team Building, Microsoft Office, PowerPoint, Outlook, New Business Development, Project Management, Process Improvement, Leadership, Management, Research, Program Development, Social Networking, Sales, Advertising, Leadership Development, Coaching
Education
D'Youville College 1995 — 2001
Masters, Health Services Administration
State University of New York at Buffalo 1991 — 1993
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
State University of New York at Buffalo - School of Management 1990 — 1993
BS, Business Management
Univera Healthcare December 2012 - Present
Senior Solutions 411 August 2012 - Present
PDI 1996 - 2011
Vytra Health Plans 1985 - 1996
Skills
Pharmaceutical Sales, Selling Skills, Sales Effectiveness, Selling, Sales Force..., Consultative Selling
Education
Indiana University Bloomington 1973 — 1977
BS, Political Science
Rochester Institute of Technology
University at Buffalo June 2014 - Present
Buffalo State College October 2012 - Present
Office of International Partnership and Study Abroad January 2013 - May 2013
Univera Healthcare December 2009 - April 2010
Univera Healthcare July 2007 - December 2009
City of North Tonawanda May 2002 - July 2007
Niagara County Community College September 2001 - May 2003
Skills
Team Building, Microsoft Office, Event Planning, Word, Excel, Customer Service, PowerPoint, Training, Research, Passion for Helping..., Leadership, Motivated self-starter, Management, College Education..., Advisement, Community Engagement, Career Strategist, Resume Writing, Cover Letters, Healthcare, Human Resources, Hiring, Higher Education, Idea Generation, Empowerment, Public Speaking, Microsoft Word
Education
State University of New York College at Buffalo 2011 — 2013
Master's degree, Higher Education/Higher Education Administration
University at Buffalo 2003 — 2005
Bachelors, Psychology
Niagara County Community College 2001 — 2003
Associate's degree, Business
American Sales (Ahold USA) March 2002 - Present
Lenscrafters September 1997 - Present
Univera Healthcare 1998 - 2002
Skills
Eyewear, Pharmacy, Sunglasses, Opticians, Glasses, Retail, Data Entry, Lenses, Contact Lenses, Store Management, ABO Certified, HIPAA, Telephone Skills, Inventory Management, Sales, Customer Service, Eye Exams, Time Management, Inventory Control, Team Building, Management, Purchasing, Sales Management
Education
Erie Community College 1992 — 1994
AAS, Opthalmic Dispensing
Univera Healthcare December 2012 - Present
Skills
Process Improvement, Insurance, Health Insurance, Claim, Account Management, Customer Service
Education
Niagara University
BA, Communications
Univera Healthcare May 2014 - Present
Excellus BCBS August 2000 - May 2014
Skills
Medicare/Medicaid..., Accounting, Health Insurance, Financial Analysis, Accounts Payable, Account Reconciliation, Cash Flow, Accounts Receivable, Collections, Customer Service, Phone Etiquette, Research, Insurance, Sales, Billing Process, Bill Payment
Education
Bryant & Stratton College 2014 — 2014
State of NY Dept of Financial Services, Life, Accident and Health, Travel Accident and Brokerage License, 85
Bryant and Stratton College
Associate's degree, Accounting, 3.55
Guardian Life February 2015 - Present
Guardian Life April 2013 - February 2015
Beacon Hill Staffing Group December 2010 - April 2013
Pixel Associazione June 2009 - August 2009
Univera Healthcare June 2008 - August 2008
Education
City University of New York-Baruch College 2011 — 2014
M.S., Industrial/Organizational Psychology
State University of New York at Buffalo 2006 — 2010
B.S., Business Administration; Human Resources, International Business
Istituto Europeo 2009 — 2009
Italian Language School in Florence, Italy
Elderwood Adminstrative Services January 2015 - Present
FedEx Trade Networks January 2014 - January 2015
Rural Metro Medical Services May 2010 - December 2013
Univera Healthcare June 2007 - May 2010
Skills
Invoicing, Account Reconciliation, Quality Assurance, Healthcare, HIPAA, Process Improvement, Healthcare Management, Medical Terminology, Hospitals, Microsoft Excel, Medicare, Medical Billing, Accounts Payable, Budgets, Microsoft Office, Customer Service, Microsoft Word, Accounting
Education
Medaille College 2012 — 2014
Associate in Science, Business Administration
UPMC April 2015 - Present
Solvaire Technologies October 2014 - March 2015
UPMC January 2014 - May 2014
EDMC May 2013 - May 2014
Thomson Reuters Westlaw July 2012 - December 2013
UPMC September 2012 - December 2012
Colucci & Gallaher, PC June 2012 - August 2012
Univera Healthcare June 2010 - August 2010
Futures Group International February 2010 - May 2010
RuffaloCODY October 2008 - May 2009
Skills
Legal Research, Research, Westlaw, Legal Writing, Microsoft Word, Proposal Writing, Analysis, Lexis, Nonprofits, Leadership
Education
University of Pittsburgh School of Law 2011 — 2014
J.D. and Health Law Certificate, 3.25
Boston College 2007 — 2011
English, Economics
Univera Healthcare April 2006 - Present
Healthy Community Alliance December 2003 - April 2006
Skills
Process Improvement, Team Building, Customer Service, Medicare, Health Insurance, Managed Care, Healthcare, Medicaid, Strategic Planning, Insurance, Employee Benefits, Coaching, Marketing, Program Management
Education
Jamestown Community College 1999 — 2001
Gowanda Central School
Harris Beach PLLC June 2015 - Present
Damon Morey October 1983 - May 2015
Univera Healthcare December 2004 - May 2006
Skills
Medicine, Research, Medical Records, Medical Malpractice, Policy, Healthcare Management, Personal Injury, Litigation, Trials, Civil Litigation, Legal Research
Education
D'Youville College 2003 — 2005
Masters, Health Services Administration
Daemen College 1994 — 1997
Bachelor's degree, Registered Nursing/Registered Nurse
Univera Healthcare April 2011 - Present
Univera Community Health September 2006 - 2010
Skills
Health Insurance, Medicare, Managed Care, Disease Management, Healthcare Management, Healthcare, Process Improvement, Medicaid, Provider Relations, Healthcare Consulting, Leadership, Medicine, HIPAA, Health Policy, Healthcare Information..., Internal Medicine, Team Building, Utilization Management, Hospitals, Clinical Research, Medicare Part D, Network Development, Pharmacy Benefit..., EMR, PPO, Healthcare Industry, HMO, Physicians, Informatics, EHR, Physician Relations, Practice Management, Quality Improvement, Medicaid Managed Care, Revenue Cycle, Family Medicine, Utilization Review, Health Care Reform, Diabetes, Clinical Trials, Nursing, Claim, Employee Benefits, Insurance, Medical Education, Pharmacoeconomics, Medical Terminology, Oncology, Pharmacy, Board Certified
Education
Houghton College 1980 — 1984
Bachelor of Arts (B.A.), Biology, General
Iroquois Central 1976 — 1980
Rushden Consulting and Research April 2004 - Present
Excellus BCBS April 2002 - April 2004
Univera Healthcare October 1996 - April 2002
Rushden Consulting & Research May 1984 - October 1996
W S Fleming & Associates March 1983 - May 1984
Niagara Mohawk Power Corporation October 1968 - March 1983
General Electric Capacitor Business Unit June 1966 - October 1968
Skills
Strategic Planning, SAS programming, Testing, Engineering, Integration, Program Management, Automation, Project Management, Business Analysis, Smart Grid, Electric Power, Power Distribution, Electronics and..., Creative research and..., Project Planning, Renewable Energy, Analysis, Energy, Leadership, Process Improvement, Audio Recording, Woodworking, Electrical Wiring, Cooking, Jazz Band, Classical Music, Marching, High Voltage Engineering, Active Acoustic..., Fortran, Basic, HTML...
Education
Onondaga Community College 2011 — 2011
Music Theory at Onondaga Community College (OCC), audited
Syracuse University 2003 — 2003
at Syracuse University, UNIX and the Internet, 4.0 of 4.0
Onondaga Community College 1994 — 1994
Windows NT Administration at OCC, audited
DuPont Continuing Education 1989 — 1989
Experimental Design (methods and statistics), completed
Onondaga Community College 1983 — 1983
Scientific and Business Technical Writing
Syracuse University 1972 — 1972
Statistics and Probability (full year course) Syracuse University, 4.9 of 4.0
Union College 1966 — 1968
24 hours evening courses (no labs), Graduate Physics, 3.5 of 4.0
West Virginia University 1962 — 1966
Bachelor's Degree, Major Physics with Minors in Math and German, 3.4 out of 4.0
Monroe Plan for Medical Care January 2014 - Present
Monroe Plan for Medical Care September 2008 - December 2013
Univera Healthcare January 2004 - September 2008
Univera Healthcare January 1997 - December 2004
Sisters of Charity Health System 1975 - 1984
Skills
Management, Disease Management, Utilization Management, Marketing Strategy, Managed Care, Medicaid, Medicare, Healthcare Management, Healthcare, Nursing, HIPAA, Healthcare Information..., Hospitals, Health Insurance, Clinical Research, Healthcare Consulting, Provider Relations, Project Management, Program Development, Case Managment, Case Management
Education
Daemen College
Bachelor of Science, Nursing, Magna Cum Laude
Saint Bonaventure University
Masters of Science, Professional Leadership, Magna Cum Laude
Sisters of Charity School of Nursing
RN, Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
The Medical Society of the State of New York February 2014 - Present
Benefit Specialists of NY October 2009 - January 2014
MVP Health Care 2002 - 2005
Excellus BCBS 2000 - 2002
Health Services Medical Corporation - HSMC (PHP) 1998 - 2000
Univera Healthcare 1998 - 2000
Skills
Health Insurance, Insurance, Disability Insurance, Employee Benefits, Life Insurance, Medicare
Education
Mount Holyoke College 1979 — 1983
BA, Economics
Lowville Academy and Central School 1969 — 1979
Regents
Univera Healthcare 1999 - 2006
Lifetime Health 1985 - 1999
Skills
Process Improvement
Education
Endicott College 1972 — 1974
Associate, Early Childhood Ed
McAuley Seton Home Care September 2008 - Present
Univera Healthcare January 2003 - September 2008
Skills
Healthcare, Nursing
Education
Niagara University 1989 — 1993
Bachelor of Science in Nursing, Registered Nursing/Registered Nurse
University of Rochester August 2009 - Present
University of Rochester Medical Center May 2010 - November 2013
University of Rochester Medical Center February 2004 - July 2007
Catholic Health System, Mercy Hospital June 2001 - January 2002
Univera Healthcare August 2000 - May 2001
University Hospitals of Cleveland November 1996 - July 2000
University Hospitals of Cleveland July 1994 - November 1996
Skills
ACLS, BLS, Vital Signs, IV, Patient Education, Direct Patient Care, health screening, Medication..., Screenings, Vaccines, EKG, Phlebotomy
Education
Case Western Reserve University 1990 — 1994
Bachelor of Science, Nursing
Univera Healthcare January 2004 - Present
Buffalo Medical Group December 2002 - January 2004
Niagara County Health Department May 1992 - May 2002
Education
Bryant and Stratton College 2002 — 2003
CPC, Medical Coding and Billing
D'Youville College 1980 — 1984
BSN, Nursing
D'Youville College 1980 — 1984
BSN, Nursing
Univera Healthcare
Skills
Health Insurance, Medicare, Claim, Insurance, Managed Care, Health Savings Accounts, Employee Benefits, Medicaid, HIPAA, Benefits Administration, Call Centers, Provider Relations, Medical Billing, HMO, Medicare Part D, Healthcare
Education
Niagara University 1999 — 2003
Business/Commerce, General
The Salvation Army February 2010 - Present
Council on Accreditation October 2002 - Present
Cayuga Home for Children April 2002 - February 2010
Univera Healthcare June 1998 - January 2002
Skills
Program Development, Program Management, Nonprofits, Case Managment, Grant Writing, Grants, Social Services, Program Evaluation, Leadership, Community Outreach, Leadership Development, Project Management, Strategic Planning, Organizational..., Workshop Facilitation, Policy, Process Improvement, Public Speaking, Quality Assurance, Quality Management, Training, Ethics, Professional Ethics, Mental Health, Substance Use Disorders, Child Welfare, Non-profit..., Staff Development, Team Building, Crisis Intervention
Education
SUNY Oswego 2005 — 2007
Masters of Science, Counseling Psychology
Nazareth College of Rochester 1988 — 1992
Bachelor of Arts (B.A.), Psychology
Canisius College October 2011 - Present
Federal Government Education March 2009 - Present
Univera Healthcare September 2004 - March 2009
Education
Medaille College 2006 — 2008
BS, Organizational Leadership/ Development
Canisius College 2000 — 2004
BA, Business/ Psychology
Fidelis Care August 2015 - Present
Clinical Support Services November 2012 - August 2015
Univera Healthcare July 2003 - December 2012
Community Action Organization - Head Start Program February 1998 - June 2003
Staff Builders Certified Home Health Agency January 1996 - May 1997
BryLin Hospital October 1994 - January 1996
Rochester Psychiatric Center June 1994 - October 1994
Hillside Family of Agencies November 1993 - June 1994
Baker Victory Services 1988 - 1990
Skills
Nursing, Healthcare, Case Management, Healthcare Management, Disease Management, Clinical, Managed Care, Medicaid, Hospitals, Health, Health Insurance, Nurses, Quality Management, Care Management, Child Development, Case Managment, Clinical Research, Provider Relations, Mental Health, HIPAA, EMR
Education
SUNY at Buffalo 1989 — 1993
BS, Nursing
Canisius College 1984 — 1988
BA, Psychology
Canisius High School 1980 — 1984
Univera Healthcare August 2000 - Present
IPRO 1990 - 2000
Thomas Jefferson University Hospitals 1982 - 1990
Cleveland Clinic 1972 - 1982
Skills
ICD-9 coding, Utilization Management
Education
Aultman College of Nursing and Health Sciences
Charles County Board of Education July 2010 - Present
Belmont Charter School August 2008 - June 2010
Univera Healthcare June 2007 - August 2007
Skills
Teaching, Music, Computer Literate, Social Media, Tutoring, Singing, Professonal Development, Team Building, Collaborative Learning
Education
Chestnut Hill College 2008 — 2010
Masters of Arts, Elementary Education with a concentration in Special Education
Gettysburg College 2004 — 2008
Bachelor of Arts, Political Science
Univera Healthcare 2010 - Present
Univera Healthcare September 2003 - February 2009
Daou Systems, Inc. March 2001 - August 2003
Skills
Six Sigma, Business Systems..., Process Improvement, Methods Development, Business Analysis, Data Analysis, Managerial, Access, Analysis, Business Requirements, Insurance, Management, Health Insurance, Requirements Analysis, Requirements Gathering, Business Process
Education
St. Bonaventure University 1998 — 2000
Master's degree, Finance, General
Canisius College 1989 — 1993
Bachelor's degree, Finance, General
Pathfinder Industries Inc May 2004 - January 2005
AriseFulton November 1999 - March 2004
Univera Healthcare October 2000 - April 2002
Skills
Clinical Procedures, Medical Laboratory..., HIPPA Certified, CPR & First Aid..., EMedsys, Medent, Medical Law & Ethics, Phlebotomy, Pharmacology
Education
Bryant and Stratton College
Associate of Science (A.S.), Medical/Clinical Assistant
Fidelis Care NY January 2006 - Present
Univera Healthcare December 1996 - January 2006
Skills
Visual Basic .NET, C#, SQL, HTML, CSS, ASP.NET, ASP.NET AJAX, Visual Basic, Visual Studio, Database Design, Microsoft SQL Server, SharePoint, WCF, WPF, JavaScript, jQuery, Relational Databases, Microsoft Office, XAML, XML
Education
Buffalo State College 1990 — 1993
Bachelor of Science (BS), Information Technology
Erie Community College 1988 — 1990
Associate's degree, Information Technology
Nova Healthcare administrators April 2011 - Present
Univera Healthcare December 2006 - April 2011
Kaleida Health May 1981 - September 2006
Skills
Claim, Customer Service, Claims Management, Microsoft Word, PowerPoint, Medicaid, Disease Management, Liability, Outlook, Case Managment, CCM, Emergency Nursing, Critical Care, Certified Case Manager, Medical Case Management, Utilization Review, HIPAA, Nursing, Patient Advocacy, Registered Nurses, Health Policy, Nursing Education, Acute Care, Patient Education, Emergency Room, ICU, Hospitals, Nursing Management, HEDIS, Case Management
Education
Daemen College 1991 — 1996
BSN, Registered Nursing/Registered Nurse
Buffalo General Hospital, School of Nursing 1978 — 1981
Registered Nurse, Nursing Practice
BlueCross BlueShield of Western New York January 2008 - Present
BlueCross BlueShield of Western New York January 2003 - January 2008
BlueCross BlueShield of Western New York March 2001 - January 2003
Univera Healthcare January 2000 - March 2001
Skills
Direct Sales, Customer Satisfaction, Customer Retention, Sales, Customer Oriented, Business, Customer Service, Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Problem Solving, Government, Federal Agencies, Key Account Management, Negotiation, New Business Development, Team Building, Health Insurance, Medicaid, Training, Program Management, Managed Care, Leadership, Open Enrollment, Team Leadership, Strategic Planning, Marketing, Group Medical, Employee Benefits, Data Analysis, Accounts Receivable, Public Speaking, Medicare, Analysis, Health Care Reform, Insurance, Call Centers, Healthcare, Benefits Administration, Salesforce.com, Account Management, Management, Sales Management, Medicare Part D, Healthcare Industry, Cognos, Process Improvement, Business Analysis, Project Management
Education
Canisius College 1997 — 2000
Bachelor of Science (BS), Dual Major Marketing & Management
Sisters' of Charity Hospital Buffalo 2002 - Present
Vascular and Endovascular Center of Western New York 2008 - 2011
Univera Healthcare 2001 - 2003
Skills
Vascular Surgery and..., Specialist in Poison..., Clinical Research, Nursing, Managed Care, Healthcare Information..., Medicare, Healthcare, Medical Terminology, Healthcare Management, EMR, Hospitals, Inpatient, Critical Care, BLS, ACLS, Acute Care
Education
State University of New York at Buffalo 1988 — 2001
EdM and MSN, Education and Nursing
Niagara University 1979 — 1982
BSNS and BSN, Natural Science and Nursing
Univera Healthcare April 2013 - Present
Readers Direct July 2012 - September 2012
Walmart 2012 - 2012
ACS July 2011 - September 2011
Transcom International November 2008 - July 2009
Teletech Holdings Inc June 2007 - May 2008
Skills
Accurate Data Entry, Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Receptionist Duties, Typing
Education
Cheryl Fells School of Business 2009 — 2010
Diploma, Medical Secretary
Niagara Falls Aviation February 2011 - Present
RR Donnelley November 2005 - November 2008
Univera Healthcare 2004 - 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Teaching, HTML, Public Speaking, Strategic Planning, Editing, C, Training, Program Management, Supervisory Skills, Communication, Time Management, Conflict Resolution, Procedure Development, Coordinating Schedules, Vendor Relationships, Safety, Quality Assurance, Report Writing, Estimates, Presentations, Customer Satisfaction, Leadership
Education
Niagara County Community College 2009 — 2011
Associate of Science (A.S.), Health Services/Allied Health/Health Sciences, General
Confederation College
Associate of Arts (AA), Tourism and Travel Services Management
Univera Healthcare September 2009 - Present
The Saturn club August 2003 - September 2009
Laboratory Alliance of Central New York, LLC April 2002 - August 2003
Skills
Microsoft Office
Education
Buffalo State College 2003 — 2005
Bachelor of Business Administration (B.B.A.)
Onondaga Community College 2000 — 2002
Associate's degree, General Studies
M&T Bank October 2014 - Present
One Touch Direct January 2014 - Present
Energy Curtailment Specialists 2012 - 2013
Univera Healthcare September 2011 - February 2012
Skills
Direct Sales, Customer Service, Marketing, Online Marketing, Owner-managed businesses, Job Coaching, Collections, Data Entry, Call Centers, Cold Calling, Employee Training, Team Leadership, Communication Skills, Employee Handbooks, Job Descriptions, Lead Generation, Appointment Scheduling
Education
DeVry University 2009 — 2014
Bachelor's degree, Human Resources Management/Personnel Administration, General
Bryant and Stratton College-Buffalo 1992 — 1994
Associate's degree, Business, Management, Marketing, and Related Support Services
Independent Health January 2012 - Present
Independent Health August 2011 - January 2012
Univera Healthcare January 2010 - April 2010
Skills
Health Insurance, Managed Care, Customer Service, Team Leadership, Sales, Online Marketplace, Marketing
Education
Canisius College 2007 — 2011
Bachelor's Degree, Psychology, German, Graduated with Honors
Kenmore West High School 2003 — 2007
High School