Experience
LogiClean LLC   November 2012 - Present
Community Choice Credit Union   June 2012 - November 2012
Midland University  August 2009 - May 2012
Willis Auto Campus  2005 - 2009

Skills
Sales Management, Leadership, Cold Calling, Public Speaking, Event Planning, Relationship Marketing, Marketing Strategy, Team Building, Building Relationships, Microsoft Office, Research, Customer Service, Social Media, Higher Education, Teamwork, Photoshop, Cpr Certified, Telephone Skills, Religious Studies, Broadcast Journalism, Marketing, Sales, Leadership Development, B2B, Entrepreneurship, Time Management, Facebook, PowerPoint, Social Networking, Fundraising, Microsoft Word, Sales Process, Advertising, CRM, Team Leadership, Public Relations

Education
Midland University   2010 — 2012
Bachelor of Science (B.S.), Business Administration and Management

Evangel College   2008 — 2010
Associate's degree, Broadcast Journalism

Experience
Advia Credit Union  October 2014 - Present
Genisys Credit Union  July 2012 - September 2014
Community Choice Credit Union   2009 - 2012
Origen Financial Services  2004 - 2009
Valassis  2003 - 2004
Entertainment Publications  2000 - 2003
TCF Bank  1991 - 2000

Skills
Strategy, Marketing Strategy, Management, Leadership, Product Management, Digital Marketing, Marketing Management, Analysis, Strategic Planning, Market Research, Marketing Communications, Analytics, Direct Marketing, Product Marketing, Mobile Applications, CRM, Business Strategy, Sales Management, Market Analysis, New Business Development, Strategic Partnerships, Financial Services, Account Management, Business Development, Social Media Marketing, Competitive Analysis, Segmentation, Banking, Sales, Budgets, Email Marketing, Demand Generation, Business Analysis, Forecasting, Product Development, Channel Strategy, Brand Management, Integrated Brand..., Product Launch, Public Relations, Channel Program..., Community Outreach, Lead Management, Integrated Marketing, Marketing, Lead Generation

Education
Michigan State University - The Eli Broad Graduate School of Management   1998 — 1999
Master of Business Administration (MBA), Integrative Management

Kalamazoo College   1987 — 1991
Bachelor of Arts (B.A.), Economics and Business Administration

Experience
LOC Federal Credit Union  August 2013 - Present
Community Choice Credit Union   May 2010 - July 2013
Flagstar Bank  July 2009 - May 2010
PESG Substitue Teaching   January 2008 - May 2010
Chase  August 2005 - August 2007
Royal Furniture   January 2004 - August 2005

Skills
Writing, Creative Writing, Microsoft Office, Notary Public, Leadership, Training Delivery

Education
University of Michigan-Dearborn   2005 — 2009
Bachelor's degree, Secondary Education and Teaching, 3.4

Henry Ford Community College   2001 — 2005
Transfer, Transfer

Experience
Des Moines Police Officers' Credit Union   May 2012 - Present
Community Choice Credit Union   September 2008 - May 2012
Altoona Maid Rite   July 2005 - August 2008

Education
Ashford University   2011 — 2012
Bachelor's degree, Environmental Science

Southeast Polk High School

Experience
Community Choice Credit Union   June 2015 - Present
Community Choice Credit Union   September 2013 - June 2015
Target  May 2011 - September 2013
CMU Leadership Institute   January 2011 - May 2011
LightBox Collaborative   September 2010 - May 2011
TheInternView.com   September 2010 - January 2011
Central Michigan University  May 2010 - January 2011
Mount Pleasant Area Community Foundation   December 2009 - January 2011
Central Michigan University  May 2009 - October 2010
Lightbox Collaborative   May 2010 - August 2010

Skills
Public Relations, Blogging, Event Management, New Media, Event Planning, Social Media, Leadership, Social Networking, Public Speaking, Recruiting, Training, Marketing, Customer Service, Newsletters, Online Marketing, Human Resources

Education
Central Michigan University   2012 — 2015
Master of Science, Administration, 3.85

Central Michigan University   2006 — 2011
Bachelor of Applied Arts, Integrative Public Relations

Experience
Chico's FAS Inc.   May 2013 - Present
Community Choice Credit Union   October 2012 - March 2013
Fifth Third Bank  July 2011 - October 2012
Macy's  October 2007 - July 2010

Skills
Customer Service, Management, Sales, Banking, Access, Human Resources, Finance, Loans, Accounting, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Team Building, Insurance, Social Media

Education
Madonna University   2008 — 2010
Associate of Arts (A.A.), Communication and Media Studies

Experience
Local Business Network Livonia   June 2014 - Present
Community Alliance Credit Union   March 2011 - Present
Livonia Family YMCA  September 2010 - Present
Livonia Chamber of Commerce  2005 - 2013
Community Choice Credit Union   March 2009 - December 2010
BNI-Greater Livonia Chapter   2009 - 2010
Community Choice Credit Union   January 2004 - February 2009
Livonia Chamber Board of Directors   2006 - 2009
Community Choice Credit Union   August 2001 - January 2004
Michigan National Bank  December 1978 - June 2001

Skills
Creative Problem Solving, Public Speaking, Loans, Customer Service, Public Relations, Problem Solving, Credit, Community Outreach, Commercial Lending, New Business Development, Community Relations, Banking, Small Business, Community Development, Credit Unions, Leadership, Team Building, Networking, Strategic Planning, Marketing, Finance, Business Development, Fundraising, Time Management, Nonprofits, Management, Budgets, Small Business Lending, Event Management, Event Planning, Advertising, Consumer Lending, Social Networking, Social Media, Coaching, Entrepreneurship, Social Media Marketing, Training, Sales, Financial Services, Financial Institutions, Teamwork, Commercial Banking

Education
University of Michigan-Dearborn   2010 — 2012
Communications

Schoolcraft College   1998 — 2009
Associates, Communication

Experience
CNN  September 2015 - September 2015
Harwood Levitt Consulting   January 2015 - July 2015
Polk County Bar Association   September 2014 - December 2014
RLI Insurance Company  June 2014 - August 2014
Mark Jacobs for United States Senate   February 2014 - May 2014
Community Choice Credit Union   August 2013 - February 2014
Hy Vee  August 2012 - August 2013
Medicine Stop of Peoria Pharmacy   June 2008 - April 2012

Skills
Customer Service, Conflict Resolution, Presentations, Sales, Economics, Organization, Research, Leadership, Teamwork, Adobe Creative Suite, Creative Communicator, Client Profiles, Westlaw, Copy Editing, Editing

Education
Drake University   2012 — 2016
Bachelor's Degree, Economics, Junior

Vrije Universiteit Brussel   2015 — 2015
International Economics

Experience
Community Choice Credit Union   February 2015 - Present
Target  August 2014 - February 2015
Centennial Hall   August 2011 - May 2013
M Realty  August 2009 - June 2010

Skills
Environmental Awareness, Ecology, Data Collection, Data Entry, Multitasking, Microsoft Office, Organization Skills, Customer Service, Phone Etiquette

Education
State University of New York College of Environmental Sciences and Forestry   2010 — 2014
Bachelor of Science (BS), Aquatics and Fisheries Science

Experience
Downriver ENT/Platinum Hearing Aids   June 2014 - Present
Wayne State University  2011 - Present
Community Choice Credit Union   November 2013 - June 2014
Valassis  May 2012 - October 2013
Bank of America  January 2010 - May 2012
Bank of America  July 2006 - January 2010
JPMorgan Chase  February 2005 - July 2006
Exemplar Manufacturing Co.   May 2002 - August 2002

Skills
Sales Support, Marketing Communications, Sales Operations, Integrated Media, Administrative Support, Supervisory Skills, Credit Analysis, Mortgage Banking, Microsoft Office, Customer Satisfaction, Social Networking, Marketing, Outlook, Process Improvement, Account Management, Digital Marketing, CRM, Integrated Marketing, Sales, Administrative...

Education
Wayne State University   2011 — 2016
Communication Sciences and Disorders, General

Clark Atlanta University   2002 — 2006
Bachelor of Arts, Communications

Experience
Community Financial  September 2015 - Present
Zeal Credit Union  July 2008 - August 2015
Community Choice Credit Union   1999 - 2008

Skills
Community Outreach, Public Speaking, Community Development, Event Planning, Credit Unions, Public Relations, Fundraising, Team Building, Marketing Communications, Customer Service, Event Management, Social Media, Training, Internal Communications, Budgets, Marketing, Financial Education, Strategic Planning, Project Management, Teaching, Leadership Development, Marketing Strategy, Media Relations, Strategic Communications, Press Releases, Volunteer Management, Newsletters, Advertising, Social Networking, Social Media Marketing, Management, Research, Email Marketing, Corporate Communications, Editing, Online Marketing, Writing, Customer Relations, Problem Solving, Community Relations, Promotions, Teamwork, Presentations, Educational Leadership, Leadership, Program Management, Nonprofits, Time Management, Microsoft Office, Banking

Education
Henry Ford Community College   1998 — 2002
Associates, Telecommunications

Experience
Community Choice Credit Union   February 2015 - Present
Best Buy  July 2012 - April 2014
Best Buy  June 2003 - June 2012
Jantzen Swimwear  May 2002 - May 2003
Meijer and Frank   May 2000 - May 2002

Skills
Inventory Control, Store Management, Big Box, Merchandising, Customer Service, Retail, Shrinkage, Customer Satisfaction, Visual Merchandising, Planograms, Sales, Associate Development, Customer Experience, Driving Results, P, Profit, Retail Sales, Store Operations, Automobile Accidents, Insurance, Team Management, Team Leadership, Teamwork, Automobile Liability

Education
Eastern Michigan University   1995 — 1998

Experience
Sandler & Travis Trade Advisory Services, Inc.   September 2013 - Present
United States Department of Defense  February 2012 - Present
RDA Group  December 2012 - April 2014
Credit Acceptance  October 2010 - December 2011
Community Choice Credit Union   February 2009 - October 2010
Stahls' Inc.   July 2007 - August 2008
Huntington National Bank  January 2006 - July 2007
SEMHA   April 2001 - December 2005
J.D. Power and Associates   February 2000 - September 2000
J.D. Power and Associates - Sao Paulo, Brazil   September 1997 - September 1998

Skills
English, Portuguese, Spanish, Credit, Loans, B2B, Consultative Selling, Banking, Microsoft Office, Strategic Planning, Customer Service, Customer Relations, Negotiation, Coaching, Excel, Problem Solving, Forecasting, Sales Management, Accounting, Word, Credit Analysis, Outlook, Financial Analysis, New Business Development, Account Management, Analysis, Access, PowerPoint, Contract Negotiation, Compliance, Marketing Strategy, Planning, Customer Satisfaction, Call Center, Finance, Project Management, Sales

Education
Walsh College   2005 — 2008
MBA, Finance and Marketing

University of Michigan-Dearborn   1998 — 2001
Bachelors of Business Administration, Marketing and Business Administration

Universidade Federal de Ouro Preto   1983 — 1993
Mining and Mineral Engineering

escola de segundo grau guimaraes rosa   1979 — 1982

Experience
Community Choice Credit Union   February 2014 - Present
Graphic Artist  2008 - Present
Crawford Mauro Law Firm & Donegal Racing   February 2012 - 2014
EDJE Technologies  August 2011 - February 2012
Francesca's Collections  June 2010 - August 2011
Brooks Brothers  January 2009 - June 2010
Innova Ideas & Services  August 2008 - October 2008
The Iowa State Daily   August 2004 - August 2008

Skills
Advertising, Typography, Branding & Identity, Merchandising, Adobe Creative Suite, InDesign, Graphic Design, Illustrator, Visual Merchandising, Logo Design, Sales, Layout, Photoshop, Mac

Education
Iowa State University   2003 — 2008
BFA, Graphic Design

Experience
Community Choice Credit Union   May 2014 - Present
Flagstar Bank  2011 - 2013

Skills
Quality Assurance, Underwriting, Financial Analysis, Mortgage Lending, Credit, Loans, Credit Analysis, Commercial Lending, Risk Management, Banking, Retail Banking

Education
University of Detroit Mercy   2012 — 2015
pursing degree, Health/Health Care Administration/Management

Experience
Liberty Tax Service  June 2011 - Present
VINtek  2010 - 2011
Community Choice Credit Union   2003 - 2010
Kohl's Department Stores  October 1999 - August 2003
Something Special Hallmark   September 1996 - September 1999

Skills
Finance, Call Centers, Loans, Banking, Customer Service, Risk Management, Sales, Mortgage Lending, Credit, Financial Analysis, Retail Banking, Accounts Payable, Budgets, Credit Cards, Financial Services, Outlook, Consumer Lending, Fundraising, Business Analysis, SDLC, Software Design, Software Documentation, Access, Small Business, Process Improvement, Credit Analysis, Credit Unions, Credit Review, Cash Handling, Digital Photography, Tax Preparation, Call Center, Debit Cards, Home Equity Loans, Home Equity Lines of..., Merchandising, Website Support, Social Networking, Financial Education, Money Market, Financial Regulation, Federal Regulations, Business Finance, Public Speaking, Requirements..., Wedding Photography, Mergers & Acquisitions

Education
Franklin University   2013 — 2015
Bachelor’s Degree, Business/Managerial Economics

Franklin University   2008 — 2010
Financial Management, Communications

Macomb Community College   2000 — 2002
Associates, General Studies

Experience
Ford Motor Company  September 2012 - Present
Fast Switch  March 2010 - September 2012
Ford Motor Company  2010 - 2012
Rollinger Electric Company   2005 - October 2009
Community Choice Credit Union   2002 - 2005
Franklin Bank  1993 - 2002

Skills
Fixed Income, Investment Management, Gap Analysis, ALM, Interest Rate Risk..., Customer Profitability, Analysis, Loans, Financial Analysis, Process Improvement, Risk Management, Finance, PMP, MBA, Program Management, Management, Strategy

Education
Wayne State University   1997 — 2002
MBA, Finance

University of Michigan   1989 — 1993
BA, Economics

West Bloomfield High School   1985 — 1989

Experience
Cueter Chrysler Jeep Dodge   December 2011 - Present
Lexus of Ann Arbor  January 2011 - November 2011
Community Choice Credit Union   November 2008 - January 2011
MidWest Financial Credit Union  2005 - 2009

Skills
Sales, Management, Banking, Customer Service, Account Management, Customer Satisfaction, Sales Management, Process Improvement, Outlook, Coaching, Strategic Planning, Automotive, Profit, Leadership, New Business Development, Budgets, Sales Process, Team Building, Customer Retention, Vehicles

Education
Eastern Michigan University   2003 — 2009

Experience
Quicken Loans  April 2015 - Present
Community Choice Credit Union   June 2014 - March 2015
Community Choice Credit Union   September 2013 - June 2014
Flagstar Bank  April 2012 - November 2012
Real Estate One  December 2011 - June 2012
Comerica Bank  November 2009 - March 2012
Comerica Bank  October 2007 - November 2009
Comerica Bank  March 2003 - October 2007
Old Navy Clothing Co.  September 2002 - January 2003

Skills
Microsoft Office, Lotus Notes, Banking, Customer Service, Excel, Kronos, Social Media, Social Networking, Operations, Real Estate, Retail, Word, Teamwork, Loans, Credit

Education
Wayne State University
Bachelor of Science (BS), Business Administration; Finance

University of Arkansas at Pine Bluff   2001 — 2002
Political Science

Experience
Community Choice Credit Union   April 2013 - July 2013
Starbucks  August 2012 - November 2012
Starbucks  November 2009 - June 2011
Starbucks  August 2008 - November 2009
JCPenney  January 2008 - May 2008

Education
Massachusetts College of Art and Design   2013 — 2017
Bachelor's Degree, Sculpture

Schoolcraft College   2011 — 2012
Associate's Degree, Fine and Studio Arts, 3.969/4.00

University of Michigan-Dearborn   2005 — 2007
Computer and Information Sciences and Support Services

Experience
Vision Bank  May 2014 - Present
Clickit Internet Media, LLC   January 2015 - Present
South Story Bank & Trust   September 2012 - May 2014
Vision Bank  April 2012 - September 2012
Community Choice Credit Union   January 2005 - April 2012

Skills
Real Estate, Sales, Negotiation, Commercial Lending, Recruiting, Home Equity Loans, Mortgage Underwriting, Construction Loans, Small Business Lending, Real Estate Lending, C&I, Consumer Lending, Mortgage Banking, Credit Analysis, Loans, Mortgage Lending

Education
University of Iowa   1995 — 2000
Bachelor of Arts (B.A.), Psychology; Minor Business

Hampton Dumont High School   1991 — 1995

Experience
CU Solutions Group  April 2013 - Present
Communicating Arts Credit Union  April 2011 - April 2013
First Catholic Federal Credit Union   April 2009 - June 2010
Community Choice Credit Union   2009 - 2010
Community Alliance Credit Union   May 2004 - April 2008
PGA Credit Union   January 2000 - November 2000
United Community Federal Credit Union   August 1996 - December 1999

Skills
Financial Regulation, Risk Management, Risk Assessment, Credit Risk, Consulting, Employee Training, Operational Risk..., Risk Analysis, Accounting, Financial Risk, Process Improvement, Operational Risk, Financial Services, Internal Audit, Enterprise Risk..., Compliance, Basel II, AML, Credit Unions, Fraud, Financial Analysis, Management, Anti Money Laundering, Executive Management, Finance, Mortgage Lending, Customer Service, Team Building, Strategic Planning

Education
Baker College Center for Graduate Studies   2008 — 2013
Business Management

Experience
Amerisure Insurance  September 2014 - Present
Community Choice Credit Union   November 2013 - September 2014
Community Choice Credit Union   July 2012 - October 2013
Link Engineering Company  March 2012 - July 2012
Community Choice Credit Union   May 2009 - February 2012
National City Bank  March 2008 - May 2009

Skills
Recruiting, Employee Benefits, Training Delivery, E-Learning, Team Building, Instructional Design, Internal Communications, Microsoft Office, FMLA, Resume Writing, Employee Training, New Hire Orientations, Human Resources, Personnel Management, Benefits Administration, Deferred Compensation, Interviews, Leadership Development, Performance Management, Training & Development, Benefits, Direct Recruiting, Coordinating Special..., Member Services, Performance Appraisal, Needs Analysis, Professional Networking, Operational Efficiency, Department Budgeting, Mentoring, Financial Advice, Direct Sales, Writing Skills, Personal Loans, Payroll, Job Descriptions, Management, Training, Onboarding, Organizational..., Business Networking, Financial Advisory

Education
Oakland University   2011 — 2013
Master of Training and Development (MTD), Training and Development

Oakland University   2006 — 2010
Bachelor of Science (B.S.), Human Resources Development

Experience
Community Choice Credit Union   March 2013 - Present
Iowa Department of Revenue  November 2002 - Present

Skills
Strategic Planning, Project Management, Accounting, Government, Financial Reporting, SharePoint, Process Improvement, Databases, Project Planning

Education
University of Northern Iowa   1998 — 2001
BA, Accounting

Experience
Community Choice Credit Union   October 2015 - Present
Michigan Consumers for Healthcare  January 2014 - Present
Michigan Consumers for Healthcare  2011 - Present
Michigan Consumers for Healthcare  February 2013 - Present
Freelance Non -profit consulting and fund development   November 2010 - Present
Michigan Con   July 2014 - October 2015
Urban Neighborhood Initiatives  December 2010 - June 2011
Marriages That Work  December 2009 - October 2010
Friends Communication   March 2010 - June 2010
Marriages That Work  May 2009 - December 2009

Skills
Workshop Facilitation, Fundraising, Outstanding..., Program Management, Community Outreach, Public Speaking, Non-profit..., Philanthropy, Private Foundations, Politics, Oral & Written..., Nonprofits, Event Planning, Volunteer Management, Grant Writing, Management, Grants, Community Development, Leadership, Research, Grassroots Organizing, Report Writing, Program Development, Program Evaluation, Political Campaigns, Policy, Social Networking, Non-profits, Social Services, Leadership Development, Community Organizing, Strategy, Marketing Communications, Events Organisation, Recruiting, Organizational..., Editing, Teaching, Group Presentations, Volunteer Coordination, Internships, Small Group..., Staff Development, Outstanding time..., Relationship Management, Internal & External..., Strategic Planning

Education
University of Michigan-Dearborn   2000 — 2004
BA, History and Anthropology double major

CPL Michigan Political Fellowship

Experience
Community Choice Credit Union   October 2010 - Present
Community Choice Credit Union   September 2010 - Present
Community Central Bank  January 1994 - August 2010
Marketing Force  January 1993 - December 1994

Skills
Marketing Strategy, Marketing Communications, Banking, Marketing Management, Product Management, Financial Services, Digital Marketing, Marketing, Credit, Strategic Planning, Product Development, Credit Analysis, Market Research, Budgets

Education
Walsh College of Accountancy and Business Administration   2011 — 2015
Masters of Management, Organizational Leadership

Michigan State University   1989 — 1992
Bachelors, Business/Marketing

Experience
Community Choice Credit Union   July 2015 - Present
inFUSION Group LLC   March 2012 - Present
Community Choice Credit Union   September 2013 - July 2015
Michigan Credit Union League  October 2011 - May 2012
Advantage Technical Resourcing  March 2011 - October 2011
Community Choice Credit Union   December 2008 - March 2011
Community Choice Credit Union   June 2009 - November 2009
Community Choice Credit Union   June 2006 - December 2008

Skills
Copywriting, Copy Editing, Presentation Development, Marketing Project..., Marketing Communications, Corporate Communications, Community Outreach, Strategic Communications, Creative Direction, Creative Writing, Adobe Creative Suite, Microsoft Office, MS Project, Joomla, SharePoint, Training & Development, Internal Communications, Recruiting, Employee Training, Social Media Marketing, Public Relations, Social Media, Project Management, Business Planning, Press Releases, Branding, Content Management, New Media, Speech Writing, Blogging, Crisis Communications, Advertising, Marketing, Marketing Strategy, Event Planning, Newsletters, Facebook, Social Networking, Fundraising, Public Speaking, Credit Unions, Editing, Management, Strategic Planning, Training, Brand Development, Strategy, Financial Services, Publications, Team Building

Education
Wayne State University   2010 — 2015
Masters, Public Relations and Organizational Communication

Wayne State University   2011 — 2013
Graduate Certificate, New Media

Oakland University
Bachelors of Science, Human Resource Development; minor Training and Development

Experience
Dunham's Sports  March 2014 - Present
Community Choice Credit Union   December 2013 - February 2014
FedEx Ground  February 2008 - October 2013
ACO Hardware  2003 - 2007

Skills
Computer Hardware, AutoCAD Mechanical, Architecture, Computer Software..., Catia, Customer Service, Product Development, Product Marketing

Education
Eastern Michigan University   2006 — 2015

Western Michigan University   2003 — 2004

Canton

Canton

Experience
Community Choice Credit Union   November 2014 - Present
Abiah   February 2008 - Present
CUNA Mutual Group  May 2012 - September 2014
Brand Insights, LLC   June 2008 - May 2012
Beyond Philosophy  May 2010 - May 2011
Brand Fundamentals   June 2002 - June 2008
Center for Brand Excellence   June 2002 - June 2008
The Brand Consultancy   1995 - 2002
Dove Consulting  1993 - 1995
Edgar, Dunn & Company   1989 - 1992

Skills
Brand Development, Integrated Marketing, Strategy, Marketing Strategy, Competitive Analysis, Multi-channel Marketing, Brand Management, Customer Experience, B2B Marketing, Corporate Branding, Customer Insight, Customer Engagement, CRM, Strategic Thinking, Thought Leadership, Business Strategy, Market Research, Marketing, Brand Loyalty, Segmentation, Mobile Devices, Marketing Research, Strategic Consulting, Business Development, New Business Development, Digital Marketing, Marketing Communications, Social Networking, Global Marketing, Internal Branding, Brand Architecture, Strategic Partnerships, Analytics, Consumer Insights, Customer Loyalty, Brand Communication, Strategy Development, Strategic Planning, Product Development, Leadership, Social Media Marketing, Positioning, Digital Media, B2B, Management Consulting, Direct Marketing, Integrated Brand..., insurance, affinity marketing, Credit Union Marketing

Education
Monterey Institute of International Studies   1977 — 1979
MA, International Business, 4.0 GPA

University of Saint Thomas   1974 — 1977
BA, Political Science; International Economics

Experience
CARite  March 2015 - Present
CARite  September 2014 - Present
Community Choice Credit Union   November 2013 - September 2014
Credit Acceptance  January 2013 - November 2013
Credit Acceptance  August 2011 - January 2013
Credit Acceptance  May 2007 - August 2011
Credit Acceptance  September 2006 - May 2007

Skills
Credit Analysis, Credit, Project Management, Finance, Risk Management, Business Analysis, Process Improvement, Banking, Forecasting, Financial Analysis, Customer Satisfaction, Call Centers, Sales Management, Credit Risk, Financial Modeling, Loans, Portfolio Management, Team Management, Negotiation, Vendor Management, Customer Service, Business Planning, Underwriting, SDLC, PMO, Business Process..., Leadership, PMP, Relationship Management, Analysis, Management, Project Portfolio..., Cross-functional Team..., Business Process, CRM, Agile Project Management, Resource Management, Business Intelligence, Waterfall, Program Management, Team Leadership

Education
Cardinal Stritch University   1995 — 1999
Bachelor of Arts, International Business

Cardinal Stritch University   1995 — 1999
Bachelor of Arts (B.A.), International Business

Experience
Nissan Motor Corporation  November 2013 - Present
Nissan Motor Company  May 2013 - November 2013
Nissan Motor Company  December 2011 - May 2013
Community Choice Credit Union   August 2006 - July 2011

Skills
Microsoft Office, Word, Excel, ERP, Employee Relations, Real Estate, Team Building, Teamwork, Team Leadership, TCP/IP, Outlook, Operations Management, Organizational..., Organizing, PowerPoint, Strategic Planning, Java, Financial Analysis, Data Analysis, SQL, Customer Service, Problem Solving, Access, Analysis, Accounting, Coaching, Change Management, Visio, Vendor Management, Budgeting, Banking, Non-profits, Mergers, Purchasing Negotiation, Supplier Sourcing, Purchasing Processes, Cost Variance Analysis, Purchase Orders, Budgets, Financial Accounting, Microsoft Excel, Project Planning, Management, Auditing, Process Improvement, Microsoft Word, Loans, Purchasing

Education
University of Michigan-Dearborn   2008 — 2011
Bachelor of Business Administration, Accounting/Accounting Information Systems

Experience
Community Choice Credit Union   December 2014 - Present
Community Choice Credit Union   July 2010 - December 2014
Scrapaganza   August 2009 - June 2010
Neighborhood House  January 2009 - June 2009

Skills
Customer Service, Banking, Microsoft Office, Research, Leadership Development

Education
Bowling Green State University   2006 — 2007
Master's degree, Criminal Justice

St. Ambrose University   2002 — 2006
Bachelor's degree, Criminal Justice

Experience
Community Choice Credit Union   February 2014 - August 2015
Bondurant-Farrar Community School District  August 2011 - August 2015
Sports Authority  October 2013 - June 2014
Helm Farms   May 2004 - September 2013
Bill Fleming's Point Guard Academy   June 2011 - June 2013
Bondurant-Farrar Community School District  August 2012 - May 2013
Bondurant-Farrar Community School District  August 2012 - October 2012
Court Vision Camp   June 2012 - June 2012
Central College  October 2010 - February 2011
Rentacrate - A HiTouch Business Services Company   May 2010 - July 2010

Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Statistics, Coaching, Spanish, Teaching, Group Work, Customer Service, Sales, Sports Management, Sports Injuries, Basketball Coaching, College Football, Food Service, Rehabilitation, Crop, Livestock, Classroom, Physical Education, Farm Equipment, Middle School, Athletics, Strength, Athletic Training, Public Speaking, PowerPoint, Leadership, Social Media, Time Management, Marketing, Teamwork, Sports, Research, Writing, Facebook, Team Building, Nonprofits, Social Networking

Education
Central College   2008 — 2011
Bachelor's degree, Kinesiology and Exercise Science

Iowa State University   2007 — 2008
Kinesiology and Exercise Science

Des Moines Area Community College   2006 — 2007

Bondurant-Farrar JR./SR. High School   2004 — 2007

Experience
EnvisionTEC, Inc.   August 2014 - Present
University of Michigan Credit Union  February 2012 - March 2014
Community Choice Credit Union   June 2006 - January 2012
Flagstar Bank  May 2005 - June 2006
Best Bank  May 2003 - May 2005
Eastern Michigan University  May 2003 - April 2005
Eastern Michigan University  December 2000 - April 2005
Okemos Public Schools  1995 - 1999

Skills
Executive..., Accounts Payable, Accounts Receivable, Microsoft Office, Customer Service, Travel Arrangements, Phone Etiquette, Administrative Support, Sales, Consumer Lending, Banking, Retail Banking, Cash Handling, Supervisory Skills, Public Speaking, Retail, Staff Training, Compliance, Financial Coaching, Budgeting, Security, Writing, Morale, Skin Care

Education
Eastern Michigan University   1999 — 2005
Bachelor of Arts, Communications and Sociology

Okemos High School   1994 — 1999
diploma, Regular/General High School/Secondary Diploma Program

Experience
Community Choice Credit Union   January 2002 - Present
Choice Creative Solutions   March 2012 - Present
CU Ratecheck   January 2014 - Present
ABC5 TV  August 2000 - January 2002

Skills
Team Management, Creative Concept..., Budget Management, Adobe Creative Suite, Website Development, Advertising Copy, Negotiation, New Business Development, Sales, Copywriting, Budgets, Marketing Communications, Digital Media, Product Development, Digital Marketing, Online Advertising, Management, Leadership, Marketing, Marketing Strategy, Strategic Planning, Social Media Marketing, Advertising, Public Relations, Social Media, Lead Generation

Education
University of Pennsylvania - The Wharton School   2015 — 2015
CUES CEO Institute I: Strategic Planning, Executive Education

University of Wisconsin-Madison   2008 — 2010
CUNA Management School

Iowa State University - College of Business   1995 — 1999
Bachelor of Science (B.S.) Business Administration, Marketing

East Marshall High School   1992 — 1995

Experience
NewLink Genetics  July 2015 - Present
Community Choice Credit Union   December 2010 - Present
Des Moines University  January 2015 - March 2015
DuPont Pioneer  May 2012 - August 2012

Skills
Clinical Research, Microbiology, Immunology, Scientific Writing, Experimental Design, Data Analysis, PCR, Microscopy, Bacterial Cell Culture, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, Public Speaking, English

Education
Des Moines University-Osteopathic Medical Center   2012 — 2015
Master's degree, Biomedical Sciences, General

Grand View College   2008 — 2012
Bachelor of Science (B.S.), Biology, General

Experience
Principal Financial Group  June 2013 - Present
Community Choice Credit Union   May 2010 - June 2013
University of Northern Iowa  August 2010 - May 2013
Holmes Murphy & Associates  May 2012 - December 2012

Skills
Marketing Communications, Customer Service, Microsoft Office, Salesforce.com, Project Coordination, Leadership

Education
University of Northern Iowa   2010 — 2013
Bachelor's degree, Marketing: Sales Management

Experience
Michigan Credit Union League & Affiliates  September 2014 - Present
CoStaff Services  June 2014 - September 2014
Community Choice Credit Union   May 2005 - May 2014
Community Choice Credit Union   February 2004 - May 2005
Lincoln Financial Group  2002 - 2004

Skills
Total Rewards Strategies, Culture & Change Steward, Organizational..., Leadership Development, Strategic Planning, Project Management, Employee Relations, Human Resources, Coaching, Internal Communications, Training, Change Management, Recruiting, Leadership, Performance Management, Employee Training, HR Policies, Employee Engagement, Management, Deferred Compensation, Employee Benefits, Workforce Planning, New Hire Orientations, Program Management

Education
Davenport University-Eastern Region   1997 — 2000
Bachelors, Management/HR

Central Michigan University

Experience
Ultimate Parking Management   July 2013 - Present
Metropolitan Parking Services, LLC   May 2009 - June 2013
Community Choice Credit Union   February 1993 - May 2009

Education
Schoolcraft College   2001 — 2004
Applied Science, Accounting

Experience
TMG Financial Services  April 2015 - Present
Community Choice Credit Union   September 2008 - March 2015

Skills
New Business Development, Sales, Marketing, Project Management, Team Building, Customer Service, Leadership, Product Marketing, Event Planning, Public Speaking, Public Relations, Coaching, Media Relations, Press Releases, Event Management, Strategic Planning

Education
Iowa State University
Journalism and Mass Communications, Public Relations, English, Political Science

Experience
Member Driven Technologies  January 2014 - Present
General Motors  July 2013 - January 2014
GE  October 2012 - July 2013
GE  May 2012 - October 2012
GE  January 2011 - May 2012
Member Driven Technologies  April 2010 - January 2011
Member Driven Technologies  November 2009 - May 2010
Member Driven Technologies  January 2007 - November 2009
Community Choice Credit Union   May 2006 - January 2007

Skills
Information Security, CISSP, Security+, Security, Security Audits, Intrusion Detection, Information Security..., Computer Security, Disaster Recovery, Network Security, Vulnerability Assessment, Information Assurance, Information Technology, CISA, Apache

Education
Cleary University   2008 — 2010
Bachelor of Science, Computer Information Systems

Washtenaw Community College   2004 — 2006
Associate in Applied Science, Computer Forensics

Washtenaw Community College   2004 — 2006
Certificate, Information Assurance

Washtenaw Community College   2004 — 2006
Advanced Certificate, Computer Networking Academy I

New Horizons

Experience
Des Moines Police Officers Credit Union   March 2014 - Present
EdCo Community Credit Union   March 2013 - March 2014
Sammons Retirement Solutions  December 2011 - March 2013
Community Choice Credit Union   November 2009 - December 2011
Prinicpal Financial Group   June 2007 - November 2009
American General Financial Services  June 2005 - June 2007
Cintas Corporation  June 2004 - June 2005
Pavestone Company  January 2003 - June 2004

Skills
Banking Operations, Bankruptcy, Investments, Credit, Compliance, Retirement, Customer Relations, Financial Analysis, Customer Service, Sales, Mutual Funds, Loans, Banking, Consumer Lending, Relationship Management, Credit Analysis, Credit Unions, Underwriting, Sales Management, Process Improvement, Mortgage Lending, Sales Operations, Selling, Risk Management, Finance

Education
Liberty University   2011 — 2014
MBA, International Business

William Penn University   2006 — 2009
BS in Business Management

Faith Baptist Bible College   1998 — 2002
NA, Bibilcal Studies

Experience
University of Michigan Health System  November 2014 - Present
Garden City Hospital  2013 - Present
Verants Salon   February 2010 - Present
St. Joseph Mercy Hospital  July 2011 - August 2011
Community Choice Credit Union   October 2005 - June 2006

Skills
Data Entry, Outlook, Customer Service, Microsoft Office, Microsoft Word, Customer Satisfaction, Microsoft Excel, Pedicures, Account Management, Budgets, Strategic Planning, Medical Compliance, Marketing, HIPPA Guidelines, PowerPoint, Developed Medical..., Concurrent Project..., Recordkeeping, In/Out Patient Chart..., Release of Information, Patients Rights Policies, Effective Communicator, ER Coding/Charging, Collaborative Team..., RAC External Audits, Fluent in Medical..., Patient Auditing, Sales, Quality Control, Relationship Management, Data Management, Event Planning, Therapeutic Massage, HIPAA, Medical Terminology, Healthcare Information..., Medical Records, Healthcare, EMR, CPT, Medical Coding, EHR

Education
Schoolcraft College   2008 — 2013
Associate's Degree, Health Information/Medical Records Technology/Technician, GPA 3.91

Member: AHIMA and SEMHIMA GROUPS

Experience
Community Choice Credit Union   April 2012 - Present
Tween Brands  October 2008 - April 2012

Skills
Banking, Consumer Lending, Credit, Loans, Retail, Retail Banking

Education
Eastern Michigan University   2008 — 2013
Bachelor of Science (BS), Psychology

Experience
Community Choice Credit Union   April 2014 - Present
Community Choice Credit Union   June 2012 - April 2014
Community Choice Credit Union   October 2009 - June 2012
Bath & Body Works  2011 - 2012
Flagstar Bank  March 2008 - October 2009
AAA Insurance  October 2007 - February 2008
Busch's Inc  2004 - 2007

Skills
Banking, organizing, listening, idea generation, Loans, Outlook, Problem Solving, Excel, Word, Budgeting, Microsoft Office, Payments, Customer Relations, Analysis, Retail, Customer Service, Compliance, PowerPoint, Fundraising, Credit, Consumer Lending, Finance, Retail Banking, Leadership, Financial Services, Employee Training, Commercial Banking, Microsoft Excel, Risk Management

Education
Walsh College of Accountancy and Business Administration   2012 — 2016
Master of Science in finance (MSF), Finance

University of Michigan-Dearborn   2004 — 2009
BBA, Management

Experience
Apple  July 2015 - Present
Precision Metalforming Association  August 2011 - Present
Ashleigh's Boutique & Bridal   October 2008 - Present
Clips & Clamps Industries  January 2012 - July 2015
Community Choice Credit Union   May 2008 - December 2011
Justice Just for Girls!  January 2007 - April 2008
Plymouth Family YMCA   January 2006 - December 2006

Skills
Event Planning, Customer Service, Sales, Microsoft Word, Marketing Communications, Microsoft Excel, Strategic Planning, Non-profits, Public Speaking, Microsoft Office, Fundraising, Event Management, Outlook, PowerPoint, Team Building, Social Media Marketing, Nonprofits, PLEX, Leadership

Education
Madonna University   2012 — 2014
Bachelor of Arts (B.A.), Organizational Communication, General

Olivet College   2001 — 2005
Communications

Lakeland High School

Lakeland High School

Experience
Auto-Owners Insurance  January 2011 - Present
Auto-Owners Insurance  April 2010 - January 2011
Community Choice Credit Union   June 2007 - August 2009
Republic Bank  2004 - 2007
Republic Bancorp  2003 - 2004

Education
Wayne State University   2008 — 2010
M.B.A., Finance and Accounting

University of Michigan   1996 — 2000
B.A., Economics

Experience
Community Choice Credit Union   January 2015 - Present
Advia Credit Union  January 2014 - January 2015
E&A Credit Union  July 2011 - January 2014
E&A Credit Union  March 2008 - July 2011

Skills
Banking, Process Improvement, Business Analysis, Risk Management, Project Management, Vendor Management, Budgets, Team Building, Team Leadership, Data Analysis, Customer Service, Disaster Recovery, Coaching, Performance Management, Strategic Planning, SDLC, Leadership, Credit Unions, IT Operations

Education
Baker College Center for Graduate Studies   2013 — 2015
Master of Science, Information Systems

Baker College Business and Corporate Services   1998 — 2004
Bachelor of Business Administration (BBA), Accounting and Finance

Experience
Freelance Copy Editing   August 2008 - Present
United States Census Bureau  June 2010 - August 2010
OfficeMax  August 2007 - July 2008
Michigan State University Writing Center  March 2006 - May 2007
Community Choice Credit Union   October 2003 - June 2005

Education
Michigan State University   2005 — 2007
Bachelor of Arts, English

University of Michigan-Dearborn   2002 — 2005
Bachelor of Arts, English

Experience
Community Choice Credit Union   December 2013 - May 2015
Flagstar Bank  August 2012 - November 2013
Volkswagen Group of America  September 2010 - August 2012
General Dynamics Corporation  2009 - 2009
Global Crossing Telecommunications  June 2001 - December 2008
Global Crossing Telecommunictions   July 1999 - June 2001
Global Crossing Telecommunications, Inc  1997 - 1999

Skills
Telecommunications, Customer Service, Business Analysis, Process Improvement, Customer Satisfaction, Loan Origination, Quality Assurance, Mortgage Lending, Post Closing, Mortgage Banking, FHA, Residential Mortgages, Refinance, Billing Integrity, Electronic Monitoring, Retail Banking, Call Center Management, Call Centers

Education
University of Phoenix-Metro Detroit Campus   2000 — 2002
Business Administration and Management, General

Northwood University   1984 — 1988
Associate of Arts (AA), Retail Advertising

Northwood University   1984 — 1988
Associate of Arts (AA), Fashion Merchandising

Experience
Self Employed  2009 - Present
Community Choice Credit Union   1985 - December 2008

Skills
Credit, Budgets, Credit Unions, Analysis, Strategic Planning, Leadership, Process Improvement, Loans, Management, Finance, Customer Service, Consumer Lending, Financial Analysis, Microsoft Office, Credit Analysis, Banking, Microsoft Excel, Sales, Financial Services, Risk Management, Accounting

Education
Central Michigan University   1985 — 1987
MA in Business Administration, Managment

Walsh College   1981 — 1985
Accountancy, Accounting and Finance

Experience
State of Colorado  December 2010 - Present
Lutheran Family Service of Colorado   May 2007 - June 2009
Tall Grass Aveda Day Spa   April 2006 - May 2007
Massage Therapist Private Practice   March 2002 - May 2007
Community Choice Credit Union   October 2002 - July 2003
Lee Architects   January 2001 - March 2002
FNF Financial   March 1999 - March 2000
St. Dominic's Credit Union   October 1998 - March 1999

Skills
Accounting, Accounts Payable, Payroll, Outlook, Microsoft Excel, Non-profits, Microsoft Office, Customer Service, Invoicing, Account Reconciliation, Psychology, SOAP notes, General Ledger, Bookkeeping, Developmental Psychology, Health Psychology, Nonprofits, Training, Management, Accounts Receivable, Software Documentation, Finance, Budgets, Policy, Analysis, QuickBooks, Human Resources, Administration, Time Management, Public Speaking, Strategic Planning, Leadership, Leadership Development, Marketing

Education
The Colorado School for Family Therapy   2015 — 2015
Certification, Addictions Counseling

Grand Canyon University   2012 — 2013
Masters, Psychology, 3.81

Grand Canyon University   2009 — 2012
Bachelors, Psychology, 3.69

University of Phoenix-Colorado Campus   2005 — 2006
Psychology, 3.94

Colorado School of Healing Arts   2001 — 2003
Therapeutic Massage, 3.9

Institute of Financial Education   1998 — 1998
Accounting, 4.0

Center for Professional Development Credit Union National Association, Inc   1995 — 1996
not applicable, Accounting

Experience
Community Choice Credit Union   July 2012 - Present
SPAR Inc  December 2008 - July 2012
North American Lighting  September 2008 - December 2008
Textbook Outlet   January 2007 - August 2008

Skills
Merchandising, Sales, Retail, Invoicing, Competitive Analysis, Forecasting, Account Management, Microsoft Word, Data Analysis, Customer Service, Microsoft Office, Management, Microsoft Excel, Analysis, Market Research, Marketing Strategy

Education
Oakland University   2006 — 2009
Bachelors of Science, Marketing

Experience
E*TRADE Financial Corporation  September 2014 - Present
E*TRADE Financial Corporation  November 2012 - September 2014
E*TRADE Financial Corporation  November 2011 - November 2012
Georgia Power Federal Credit Union  March 2009 - September 2011
Community Choice Credit Union   June 2007 - February 2009
Community Choice Credit Union   June 2007 - February 2009
Fifth Third Bank  June 2006 - May 2007

Education
Northeastern University
Bachelor's Degree

Experience
Community Choice Credit Union   January 2004 - May 2013
Broder Brothers   2002 - 2004
Entertainment Publications  1999 - 2002

Skills
Employee Relations, Onboarding, Performance Management, Recruiting, Organizational..., Employee Training, Leadership Development, Training Delivery, Deferred Compensation, HR Policies, Employee Engagement, FMLA

Education
Walsh College   1999 — 2001
BBA, Human Resources Management

East Carolina University   1995 — 1996

Experience
Community Choice Credit Union   August 2013 - Present
Sears Holdings Corporation  November 2010 - Present
Sears Holdings Corporation  May 2003 - November 2010
National City Bank  June 2008 - October 2009
Sears Holdings Corporation  May 2003 - May 2008

Skills
Customer Service, Retail, Inventory Management, Customer Satisfaction, Loss Prevention, Microsoft Excel, Cashiering, Merchandising, Retail Sales, Sales, Time Management, Data Entry, Outlook, Microsoft Office, PowerPoint, Microsoft Word, Call Center, Access, Credit, Customer Experience

Education
University of Phoenix   2009 — 2012
Bachelor of Science (BS), Finance

Oakland University   2005 — 2009
Finance

Oakland University   2005 — 2009
Finance

Experience
Principal Financial Group  August 2010 - Present
Principal Financial Group  May 2010 - August 2010
Community Choice Credit Union   June 2009 - May 2010

Education
Northwest Missouri State University   2005 — 2009
B.S., Financial Computing

Experience
Professional Liability Industry   June 2011 - Present
Community Choice Credit Union   August 2010 - June 2011
EDS  1989 - 1999

Skills
Business Analysis, Program Management, Process Improvement, Project Management, Change Management, Strategic Planning, Analysis, Project Planning, Banking, Project Portfolio..., Team Building, Operations Management, Leadership

Education
University of Michigan-Dearborn
Bachelors, International Business

Experience
Community Choice Credit Union   June 1994 - Present

Skills
Banking, Coaching, Analysis, Change Management, Consumer Lending, Credit, Credit Analysis, Credit Unions, Employee Engagement, Employee Relations, Financial Analysis, Leadership, Loans, Management Consulting, Organizational..., Process Improvement, Retail Banking, Risk Management, Strategic Planning

Education
Oakland University
Bachelor's degree, Human Resources Management

Experience
Community Choice Credit Union   June 2014 - Present
Little Caesar Enterprises  July 2012 - June 2014
Little Caesar Enterprises  June 2009 - June 2014
Little Caesar Enterprises  May 2008 - August 2008
United Way for SE MI   August 2007 - January 2008

Education
Albion College
Bachelor of Arts; Bachelor of Arts, Economics and Management; Music Performance- Piano

Experience
Community Choice Credit Union   September 2013 - Present
United Lawnscape Inc   June 2013 - September 2013
English Gardens  April 2009 - June 2013

Skills
Banking, Credit, Retail Banking, Financial Analysis, Commercial Banking, Coaching, Change Management, Microsoft Office, Process Improvement, Training, Vault, Team Building, Loans, Symitar, Retail Management, Sales

Education
Muskegon Community College   2007 — 2008
Liberal Arts and Sciences/Liberal Studies