Convergys - Development Solutions
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Convergys - Development Solutions Employees
Convergys - Development Solutions July 2005 - Present
Planned parenthood February 2003 - June 2005
Rockwell Manor Apartments October 1991 - February 2001
Skills
Customer Service, Management, Data Entry, Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, PowerPoint, Telephone Skills, Time Management
Education
Kaplan College-Brownsville 2014 — 2015
Medical Office Soecialist
Univerty of Brownsville-UTB 2002 — 2003
Certification, Medical/Clinical Assistant
Walt Disney World December 2011 - Present
Walt Disney World October 2007 - December 2011
Walt Disney World May 2005 - October 2007
Walt Disney World April 2001 - May 2005
Convergys - Development Solutions 2000 - 2001
Motorola Inc. 1998 - 1999
United States Air Force Security Forces June 1987 - June 1997
Skills
Rational Software..., Rational Software..., Rational RequisitePro, Rational Application..., Oracle 11g, Oracle SQL Developer, Rational Requirements..., Oracle SQL, Open Office, HP Openview, Hummingbird DM, Rational ClearCase, Enterprise Application..., HP Service Manager, SDLC, User Documentation, UML, Oracle, Eclipse, EAI, ITIL, SharePoint, Integration, WSAD, ClearCase, Requirements Analysis, Business Intelligence, IT Strategy, Visio, Information Technology, Agile Methodologies, Websphere, Enterprise Architecture, Agile Project Management, Requirements Gathering, Software Project..., Scrum, Business Analysis, Project Management, Vendor Management, SQL, Leadership, XML, Software Development, SOA, Testing
Education
Defense Language Institute 1987 — 1988
Russian Studies, Russian Language
Focus Product Design, Inc. January 2015 - Present
Focus Product Design, Inc. September 2014 - January 2015
San Jose State University January 2013 - December 2014
Thinkling Labs June 2011 - January 2013
Assistive Technology Center July 2011 - August 2012
Convergys - Development Solutions June 2010 - June 2011
National Small-Scale Industries Corporation May 2009 - August 2009
Skills
Product Development, C, Power Engineering, Power Flow, Oracle, Linux, Electronics, Matlab, Product Design, Power Electronics, Power Systems, Simulations, Simulink, LabVIEW, SQL, Programming, Electrical Engineering, Strategy, Control Systems Design, Embedded Systems, C, Unix
Education
San Jose State University 2012 — 2014
Masters of Science, Electrical Engineering
Jawaharlal Nehru Technological University 2006 — 2010
Bachelor of Technology, Electrical and Electronics Engineering
None September 2014 - Present
Kmart Corporation May 2014 - September 2014
Chattanooga Cares August 2013 - January 2014
Convergys - Development Solutions September 2011 - March 2013
Welding Ceramics August 2009 - August 2012
The Krystal Company March 2009 - June 2010
Courtyard by Marriott January 2007 - March 2009
The Krystal Company November 2001 - November 2003
The Krystal Company January 2000 - November 2003
Seaboard Farms January 2000 - October 2000
Skills
Customer Service, Customer Relations, Management, Time Management, Food, Restaurants, Leadership, Training, Process Scheduler, Sales, Cooking, Analysis, Microsoft Office, Microsoft Word, Cashiering, Customer Satisfaction, Call Centers, Strategic Planning, Coaching, Social Media, Event Planning, Team Building, Data Entry, PowerPoint, Outlook, Hospitality, Public Speaking, Budgets, Project Planning, Project Management, Performance Management, Public Relations, System Administration, Microsoft Excel, Social Networking, Marketing, Event Management, Fundraising, Social Media Marketing
Education
Chattanooga State Community College 2009 — 2009
GED, General Studies
Howard High School of 1996 — 1998
Academics and Technology
ANTMAR Search August 2011 - Present
Convergys - Development Solutions July 2011 - Present
Skills
Enterprise Software, Entertainment Technology, Entertainment Journalism, Enterprise Marketing, Biotechnology, Bioengineering, Law Firms, Ethnicity, Productions, Educational Consulting, Consulting
Education
UCLA Anderson School of Management 1996 — 2000
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Canidium July 2015 - Present
BlueCross BlueShield of Texas 2013 - December 2014
NuGen IT January 2011 - January 2013
International Nutrition May 2009 - January 2011
University of Nebraska at Omaha 2008 - 2009
Convergys - Development Solutions September 2006 - July 2008
Skills
SQL, Business Analysis, Data Analysis, SSRS, Microsoft Office, Microsoft SQL Server, PL/SQL, Database Design, Requirements Gathering
Education
University of Nebraska at Omaha 2008 — 2010
MS, Management of Information Systems, 3.78/4.0
University of Rajasthan 2002 — 2006
BE, Information Technology
NetCracker February 2012 - Present
Convergys - Development Solutions August 2010 - Present
IBM April 2006 - April 2009
IBM October 1989 - April 2009
IBM March 2004 - April 2006
IBM April 1998 - April 2000
USCO DISTRIBUTION October 1996 - April 1998
Andersen Consulting January 1995 - October 1996
Skills
Software Project..., Databases, Websphere, Requirements Gathering, SharePoint, DB2, Requirements Analysis, Software Documentation, Weblogic, Red Hat Linux, Oracle PL/SQL..., JIRA
Education
Florida Agricultural and Mechanical University 1985 — 1989
Computer Information Systems - magna cum-laude
Convergys - Development Solutions October 2011 - May 2012
Ci Ci's pizza January 2009 - October 2011
TeleTech December 2007 - September 2008
Skills
Call Centers, Customer Service, Telecommunications, Customer Satisfaction, Microsoft Office, Troubleshooting, Sales, Microsoft Excel, Customer Experience, Team Leadership, Account Management, Microsoft Word, Wireless, Customer Retention, Outlook, Management, PowerPoint, Process Improvement, VoIP, Team Building
Education
Everest University - Newport News VA 2005 — 2006
Medical assistant Diploma, Medical/Clinical Assistant, B
New Horizon Leadership Institute 2004 — 2005
Dental Aide Certificate, Dental Assisting/Assistant
Convergys - Development Solutions Administrative AssistanceInterim SystemMay 1978 - June 1984
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, C, HTML
Education
CUNY Bronx Community College 1982 — 1995
Healthy Empowered Living Solutions June 2013 - Present
Convergys - Development Solutions October 2010 - Present
Skills
Transition Management, Service Delivery, Contact Centers, Customer Experience, Business Analysis, Management, Operations Management, Talent Acquisition, Soft Skills, Inbound Marketing, Recruiting, Call Centers, Workforce Management, Outsourcing, BPO, Stress Management, Holistic Health, Coaching, Life Coaching, Public Speaking, Team Building, Marketing, Social Media, Leadership, Training, Customer Service, Social Networking, Strategic Planning, Event Planning
Education
Southwest Institute of Healing Arts 2012 — 2015
Associate's Degree, Holistic Health
Brevard Community College 2009 — 2012
Associates, Foods, Nutrition, and Wellness Studies, General
Convergys - Development Solutions May 2013 - Present
Comcast Cable July 2011 - Present
Comcast Cable 2011 - 2013
Skills
Demonstrates..., Transcription, 10-key,..., Computer Hardware, Windows 7, Customer Service, Networking, Troubleshooting, XP, Management, Sales, Program Management, Team Building, Account Management, Training, Team Leadership, Leadership, Customer Satisfaction, Process Improvement
Education
University of Phoenix 2010 — 2014
Bachelor of Applied Science (BASc), Medical Office Management/Administration
Laney College 1988 — 1990
ASSOCIATES OF ART, Executive Assistant/Executive Secretary, 4
Jeunesse Global May 2015 - Present
SunTrust September 2014 - Present
Convergys - Development Solutions July 2013 - Present
Empower Software Solutions February 2014 - March 2014
PC Connection, Inc. February 2014 - February 2014
Smart Source February 2014 - February 2014
Apex Systems September 2013 - December 2013
Prince Telecom February 2013 - May 2013
F2OnSite January 2013 - March 2013
World Wide TechServices 2013 - 2013
Skills
Cyber Security IT..., Technical Support, Hardware, Wireless Networking, Software Installation, Troubleshooting, Computer Repair, Cables, Computer Security, Security, Software Migration, LAN Administrator, Windows Vista, Windows 7 [32/64bit], PC Repair, Information..., Information Technology, Cisco Routers, Keynote, MAC OS X Tiger, DCSE (Dell Certified..., IT Consultant, Cell Phone..., Alienware (DELL..., Cable Installation, MS Word, Custom Computers Build..., Windows XP, Android OS, HP Certified Repair..., Android, PC Manufacturing, Home Security..., Mac OS X Mountain Lion, Home Security System..., External/Internal..., electronics repair..., Printer repair..., Laptop Repair Specialist, Cable Television..., Car Audio Installation, Linksys Routers, Netgear Routers, Motorola SURFboard..., Belkin Routers, Microsoft Office, Windows 7
Education
University of Phoenix 2010 — 2012
Associate of Arts (A.A.), Information Technology/Networking
New Horizons Computer Learning Center 2014 — 2014
A+,Network+,Security+, MTA certfications, Cyber Security IT Professional, currently attending
Albany Technical College 1997 — 1998
High School, GED
Convergys - Development Solutions August 2015 - Present
Legion Logistics, LLC January 2015 - June 2015
College Works Painting May 2013 - June 2014
Neubert Painting June 2012 - August 2012
Scott Pitter's Landscaping June 2011 - August 2011
Morans Clean Sweep June 2008 - August 2009
Skills
Hard Worker, Time Management, Teamwork, Team Leadership, Microsoft Office, People Skills, Presenter, Communions, Customer Service, PowerPoint, Social Networking, Microsoft Excel
Education
University of Cincinnati 2011 — 2015
Bachelor of Science (B.S.), Marketing
Convergys - Development Solutions September 2013 - July 2014
Skills
Microsoft Excel, Microsoft Office, Customer Service, Microsoft Word, PowerPoint
Education
Salt Lake Community College 2014 — 2015
Associate's degree, NA
Utah State University 2012 — 2013
NA, General Studies
Herbalife May 2015 - Present
ResCare June 2007 - Present
Convergys - Development Solutions January 2012 - February 2014
Ritz Carlton August 2010 - February 2012
Courtyard by Marriott Chapel Hill August 2008 - August 2010
Skills
Leadership, Performance Management, Management, Negotiation, Analysis, Public Relations, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Strategic Planning, Team Building, PowerPoint, Sales, Sales Management, Call Centers, Customer Satisfaction, Time Management, Public Speaking
Education
Strayer University 2010 — 2014
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services, Magna Cum Laude
Georgia Lottery Corporation May 2015 - Present
The Home Depot October 2014 - Present
National Merchandising, LLC May 2014 - July 2014
Georgia Lottery Corporation May 2013 - July 2013
Convergys - Development Solutions July 2012 - August 2012
Skills
Communication Skills, Financial Analysis, Computer Proficiency, Analytic Problem Solving, Time Management, Teamwork, Microsoft Excel, Analysis, Microsoft Word, Data Analysis, Leadership, Team Leadership, Customer Service, Marketing, Financial Reporting, General Ledger, Access, Accounting, Microsoft Office, PowerPoint
Education
Albany State University 2011 — 2015
Bachelor's degree, Business Managment and Finance
Lane College 2010 — 2011
Bachelor's degree, Accounting and Finance
Convergys - Development Solutions March 2015 - April 2015
Skills
Customer Relations
Education
Estrella Mountain Community College 2015 — 2015
Camelback High School 2011 — 2015
Diploma
LANDesk Software March 2012 - Present
LANDesk Software June 2011 - Present
LANDesk SW June 2011 - Present
Convergys - Development Solutions 2010 - 2010
Encover 2005 - 2009
Encover 2005 - 2009
Skills
Salesforce.com, Sales Operations, Channel Partners, Sales, Solution Selling, Enterprise Software, Selling, Sales Enablement, B2B, SaaS, Cloud Computing, Lead Generation, Marketing Automation, Demand Generation, Partner Management, Channel, Sales Management, Customer Retention, Management, Pre-sales, Account Management, Marketing, Business Development, Strategic Partnerships, Professional Services, CRM, Product Management, Direct Sales, Sales Process, Go-to-market Strategy, Business Alliances, Product Marketing, Software Industry, Cold Calling, Managed Services, Start-ups, Strategy, Multi-channel Marketing, Pricing, Channel Sales, Sales Presentations
Education
Brigham Young University - Idaho 2015 — 2017
Yuba City High School 1989 — 1993
Yuba College
United States Postal Service 2014 - Present
Convergys - Development Solutions December 2011 - January 2014
St. Louis Children's Hospital April 2006 - July 2011
Macy's June 2005 - April 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, HTML, English, Windows, Team Leadership, Leadership, Customer Satisfaction, Sales
Education
Harris-Stowe State University 2008 — 2013
Bachelor of Science (B.S.), Business Administration
TEKsystems September 2011 - Present
Convergys - Development Solutions July 2010 - Present
Jasper 2014 - 2015
Jasper 2014 - 2015
Frontier Communications 2010 - 2011
T-Mobile April 2006 - January 2010
Patni Computers (Bellsouth) February 2005 - April 2006
Business Edge (Cox Communications) September 2004 - January 2005
Cablevision -Voom January 2004 - August 2004
Convergys November 2001 - December 2003
Skills
Disaster Recovery, Management, Oracle, Billing Systems, Customer Service, Finance, Process Engineering, Pricing, Data Conversion, Human Resources, Materials Management, Call Centers, Vendor Management, Business Analysis, Testing, Telecommunications, Leadership, Data Center, Business Requirements, Cross-functional Team..., System Deployment, Integration, Process Improvement, Software Documentation, Training, Wireless, SDLC, Access, Business Process..., Information Technology, Visio, ITIL, Business Process, IT Management, Project Management
Education
University of Phoenix 2005 — 2007
Master, Business Administration
University of Phoenix 2004 — 2007
Master of Business Administration (MBA), Business Administration and Management, General
Saint Francis College 1984 — 1987
Stillman College 1976 — 1980
Bachelor of Arts, Business Administration and Accounting
Northside High School
Catalyst Rx June 2007 - Present
Convergys - Development Solutions 1997 - 2007
Education
Mahatma Gandhi University 1986 — 1987
Convergys - Development Solutions January 2011 - May 2011
Five Star Vacations April 2004 - December 2008
Skills
Creative Writing, Social Media, Research, Blogging, Photoshop, Journalism, Facebook, Copy Editing
Education
Broward Community College 2011 — 2011
Undecided, Undecided
Convergys - Development Solutions 2011 - 2011
Education
Cincinnati College of Mortuary Science 2007 — 2008
Associate of mortuary science, mortuary science
Cincinnati State Technical and Community College 2004 — 2006
Associate of arts, Social worker, criminal justice
Convergys - Development Solutions June 2011 - Present
Skills
Customer Relations, Sales Operations, Direct Sales
Education
Valdosta State University 2007 — 2012
Still Full Time, Computer Science
Darton College 2007 — 2009
Associates, Business Admin
Palm Coast Data December 2009 - May 2012
Palm Coast Data December 2009 - May 2012
Convergys - Development Solutions January 2009 - December 2009
All Over Central Florida Covering March 2003 - January 2009
Skills
Coordination, Supervision, Training, Bilingual, Mathematics, AS400 system, Management, Accounting, Access, Account Management, Customer Service, Volunteering, Employee Benefits, Business Analysis, Business Strategy, Business Development, Security Clearance, Clerical Work, ULTRA32, Multicultural, Multi Tasking, Team Leadership, Team Management, Team Building, Translation, Contractors, Android, Microsoft Office, Microsoft Excel
Education
Everest University-Jacksonville 2008 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Everest University-Jacksonville 2006 — 2008
Associate of Science in Business Administration, Business Administration and Management, General
Kobe Japanese Steakhouse February 2002 - Present
Convergys - Development Solutions January 2001 - February 2003
Skills
Restaurant Management, Food Service, Restaurants, Food & Beverage, Bartending, Customer Service, Cooking, Labor Management, Microsoft Word, Hospitality, Time Management, Microsoft Excel, Menu Development, Food, PowerPoint
Education
University of Central Florida 1998 — 2003
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
University of Florida 1992 — 1997
Bachelor of Science (B.S.), Chemistry
Convergys - Development Solutions October 2011 - Present
Convergys 2011 - 2012
Alpine Access October 2010 - April 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Mathematics, PowerPoint, Customer Service, Technical Support, Payments, Schedules, Payroll, Call Centers, Invoicing, Telephone Skills, Data Entry, Outlook, Sales
Education
Texas Southern University 2008 — 2014
Bachelor of Arts (B.A.), Special Education and Teaching
Home Attendant Care, Inc December 2012 - Present
Convergys - Development Solutions January 2004 - April 2009
compaq computers August 1997 - May 2003
Skills
Telecommunications..., In Home Care, Accounting Clerk, Cashier
Education
Lone Star College System 2013 — 2015
Associate of Science
Texas Southern University 1984 — 1986
Convergys - Development Solutions 2013 - 2014
Costco Wholesale October 2003 - June 2013
Education
Harrisburg Area Community College 2003 — 2006
Associate's Degree, Culinary Arts and Hotel/Restaurant Management
Susquehanna Township High School 2001 — 2003
High School, General