Durham Contact Centre

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Durham Contact Centre Employees

Employee
Years
Job
Industry
Richard Del Rosario Richard Del Rosario Toronto, Canada Area Details
Richard Del Rosario's Durham Contact Centre Experience July 2003 - January 2005
Job Service Technician at Oracle
Industry Information Technology and Services
Experience
Oracle  October 2014 - Present
MICROS Systems Inc  May 2013 - October 2014
IBM  September 2011 - February 2012
Silverware POS   April 2006 - May 2011
ROGERS CABLE COMMUNICATIONS  January 2005 - March 2005
Durham Contact Centre   July 2003 - January 2005

Skills
Technical Support, Troubleshooting, VPN, Active Directory, Software Installation, Computer Hardware, Windows 7, Network Administration, Windows, DHCP, Routers, Windows XP, Windows XP Pro, System Administration, IT Management, POS, Citrix, Customer Service, XP, Hardware, DNS, Group Policy, Operating Systems, Printers, Networking, Network Security, Blackberry Enterprise..., Remote Access, Hardware Installation, Antivirus, Servers, LAN-WAN, Wireless Networking, Information Technology, Windows Server, Laptops, TCP/IP, Switches, Hyper-V, Remote Desktop, Cisco Technologies, Technical Writing, Technical Documentation, Cable Networks, Crimping, Internet Services, Router Configuration, Wireless Routers

Education
Seneca College of Applied Arts and Technology   2001 — 2003
Computer Networking and Technical Support

St Mary Catholic Secondary School   1991 — 1996

Martin Mwebesa Martin Mwebesa Toronto, Canada Area Details
Martin Mwebesa's Durham Contact Centre Experience January 2004 - May 2006
Job BI Architect and Solution Developer at RBC
Industry Computer Software
Experience
RBC Royal Bank  September 2010 - October 2012
Salentica Systems   July 2008 - August 2010
Integrated Dealer Systems  May 2006 - July 2008
Durham Contact Centre   January 2004 - May 2006
TSYS  January 2000 - July 2003

Skills
C#, Java, JavaScript, VB.NET, Web Applications, Microsoft SQL Server, Windows, Design Patterns, Software Development, Databases, C++, .NET, Programming, ASP.NET, HTML, SQL, Agile Methodologies, XML, Eclipse, jQuery, Business Intelligence..., Research, SSIS, Visual Studio, SSRS, ASP, Business Intelligence, UML, Visual Basic, T-SQL, SDLC, Web Services, Systems Analysis, TFS, IIS, AJAX, Database Design, WPF, ADO.NET, LINQ, Data Warehousing, SOAP, ETL

Education
University of Ontario Institute of Technology   2009 — 2011
Master of Science, Computer Science

Columbus State University   1997 — 1999
Bachelor of Science, Computer Science

Jacob Charbonneau Jacob Charbonneau Montreal, Canada Area Details
Jacob Charbonneau's Durham Contact Centre Experience 2006 - 2008
Job Chef National Optimisation des effectifs chez Transat
Industry Leisure, Travel & Tourism
Experience
Transat  August 2010 - Present
M40   2014 - 2014
Air Transat  September 2008 - August 2010
Durham Contact Centre   2006 - 2008

Skills
Workforce Management, Contact Centre, Capacity Planning, Call Center, Strategic Planning, Workforce Planning..., Performance Improvement, Management, Customer Service, Change Management, Team Leadership, Leadership, Performance Management, Coaching, Gestion de projet, Gestion d'équipe

Education
Université de Sherbrooke   2013 — 2015
Master of Business Administration (MBA), EMBA

Université de Sherbrooke   2010 — 2014
certificat, gestion des organisations

Nicole Murphy (Hammond) Nicole Murphy (Hammond) Toronto, Canada Area Details
Nicole Murphy (Hammond)'s Durham Contact Centre Experience August 2007 - February 2008
Job Associate Human Resources Business Partner
Industry Human Resources
Experience
Workplace Safety and Insurance Board (WSIB)   June 2013 - Present
Great Blue Heron Casino  October 2011 - June 2013
Great Blue Heron Charity   October 2012 - January 2013
IQT, Ltd   August 2008 - July 2011
Dr. Berstein Health & Diet Clinics   February 2008 - August 2008
Durham Contact Centre   August 2007 - February 2008

Skills
Employee Relations, Human Resources, Recruiting, Benefits Administration, New Hire Orientations, Employment Law, Management, Performance Management, Onboarding, HRIS, HR Policies, Coaching, Labor Relations, Organizational..., Change Management, Employee Benefits, Customer Service, Call Centers, ADP Payroll, Deferred Compensation, Interviews, Leadership, Personnel Management, Employee Engagement

Education
Durham College   2009 — 2012
French Language Certificate, 4.41

Durham College   2004 — 2007
Human Resources Management

Trent University
Bachelor of Business Administration (B.B.A.), Human Resources

Alisha Abdool, MEng Alisha Abdool, MEng Toronto, Canada Area Details
Alisha Abdool, MEng's Durham Contact Centre Experience February 2002 - March 2006
Job ITSM Consultant at Sun Life Financial
Industry Hospital & Health Care
Experience
Sun Life Financial  April 2015 - Present
Durham College  January 2015 - Present
Capgemini Canada  May 2014 - September 2014
Tier 1 Capital Management Inc.   October 2012 - May 2014
eHealth Ontario  2004 - 2012
Durham Contact Centre   February 2002 - March 2006
Ministry of Education  2000 - 2002
Celestica Inc.,   1994 - 2000

Skills
Process Improvement, IT Operations, Change Management, Technical Support..., Problem Management, Project Management, Incident Management, Deployment and..., BMC Remedy, Switches, Client, ITIL Process..., VPN, Technical Support, System Deployment, Troubleshooting, DNS, Data Center, DHCP, Visio, SharePoint, Cisco Technologies, SDLC, Software Documentation, IT Service Management, Leadership, Networking, Service Delivery, ITIL, Business Analysis, IT Management, IT Strategy, Enterprise Architecture, PMP, WAN, Business Process, Information Technology, Firewalls, Vendor Management, Management, Team Leadership, Requirements Analysis

Education
Ryerson University   2008 — 2011
Masters of Engineering, Computer Networks

Pink Elephant   2008 — 2008
Course, ITIL V3 Foundation

Ryerson University   1995 — 1999
BAA, Information Technology Management

Ryerson University   1997 — 1998
Certificate, Telecommunications Management

Ryerson University   1996 — 1997
Certificate, Office and Information Systems

Yann Daigneault Yann Daigneault Montreal, Canada Area Details
Yann Daigneault's Durham Contact Centre Experience May 2007 - July 2008
Job Project Manager, Marketing Professional and Entrepreneur
Industry Marketing and Advertising
Experience
Laboratoires Druide   August 2013 - Present
EnerColl   November 2011 - Present
Auberge Internationale du Temiscouata   January 2010 - May 2015
Terrain  April 2012 - June 2013
Consumer Impact Marketing  2009 - January 2012
Consumer Impact Marketing  December 2008 - April 2009
Consumer Impact Marketing (CIM)   September 2008 - December 2008
Durham Contact Centre   May 2007 - July 2008
Pub Big Ben   July 2005 - August 2006
Videoself   December 2004 - April 2005

Skills
Project Portfolio..., Business Analysis, Marketing Strategy, Marketing, Franchising, Public Relations, Sales, Marketing Communications, Entrepreneurship, Digital Marketing, Marketing Management, Social Media Marketing, B2B, Entrepreneur, Online Advertising

Education
Université de Montréal - HEC Montréal   2003 — 2009
BAA, Marketing & TI

Cégep de Sainte-Foy   2001 — 2003
DEC, Sciences, Lettres et Arts

Adam Hajnik Adam Hajnik Toronto, Canada Area Details
Adam Hajnik's Durham Contact Centre Experience August 2004 - September 2005
Job Security Specialist at Government of Ontario
Industry Computer & Network Security
Experience
Government of Ontario  November 2006 - Present
Carriage Hills Resort Corp   2006 - 2006
Durham Contact Centre   August 2004 - September 2005

Skills
Security, Vulnerability Assessment, Penetration Testing, Security Audits, Information Security, CEH, Network Security, Security Awareness

Education
Georgian College   2005 — 2006
Cyberspace Security

Durham College   2002 — 2005
Computer Systems Technology

Heather Johnston Heather Johnston Toronto, Canada Area Details
Heather Johnston's Durham Contact Centre Experience 2005 - 2006
Job Human Resources Professional
Industry Human Resources
Experience
Optima Communcations International Inc   November 2009 - November 2011
Durham Contact Centre   2005 - 2006
Swish Maintenance Ltd.   April 1998 - February 2001

Skills
HRIS, Recruiting, Performance Management, Coaching, Employee Relations, Human Resources, Time Management, Management, HR Policies, Software Documentation, Teamwork, Outlook, Employee Training, Talent Acquisition, Hiring, Interviews, Applicant Tracking..., Workforce Planning, Deferred Compensation

Education
Durham College
Post Graduate Certificate, Human Resource Management

Trent University
Honours BA, English & Computer Science

Edward Kehoe Edward Kehoe Toronto, Canada Area Details
Edward Kehoe's Durham Contact Centre Experience February 2005 - August 2005
Job Computer Programmer
Industry Information Technology and Services
Experience
Durham Region Employment Network   February 2011 - March 2011
Product Specialties Inc.   February 2007 - June 2007
Durham Contact Centre   February 2005 - August 2005

Education
Durham College   2005 — 2007
Diploma, Computer Programming

Daniel McAuley Daniel McAuley Toronto, Canada Area Details
Daniel McAuley's Durham Contact Centre Experience 2004 - 2005
Job Senior Network Administrator at George Weston Limited
Industry Information Technology and Services
Experience
George Weston Limited  August 2013 - Present
George Weston Limited  March 2010 - August 2013
Expert Systems Resources   October 2005 - February 2010
Durham Contact Centre   2004 - 2005

Skills
Active Directory, Network Administration, Windows System..., Hyper-V, System Center, SAN, IT Operations, Security, Customer Satisfaction, iSCSI, Windows Server, Windows 7, Blackberry Enterprise..., SharePoint, Wireless Networking, Backup Exec, Customer Service, VMware, Coffee, ITIL, DHCP, DNS, VMware ESX

Education
Durham College   2001 — 2005
Computer Systems Technology, Computer Science

Justin Walsh Justin Walsh Toronto, Canada Area Details
Justin Walsh's Durham Contact Centre Experience 2003 - 2005
Job National Sales Manager at Tigerdirect.ca
Industry Computer Hardware
Experience
Tigerdirect.ca  July 2006 - Present
Tigerdirect.ca  February 2009 - February 2013
ClientLogic  May 2004 - July 2006
Durham Contact Centre   2003 - 2005

Skills
Marketing Strategy, Sales Management, Advertising, Online Marketing, Business Coaching, Programming, Microsoft Office, Visual Studio, Visual Basic, VBA, Sales Operations, Information Technology, IT Sales, New Hire Training, Recruiting, Channel Partners, Channel Sales, Direct Sales, Partner Management, B2B, Resellers, Go-to-market Strategy, Multi-channel Marketing, Solution Selling, Competitive Analysis, Product Marketing, Sales Process, Business Planning, Market Research, Leadership, B2B Marketing, Channel Strategy, Sales Presentations, Strategic Partnerships

Education
Toronto School of Business   2000 — 2002
Business Administration

Toronto School of Business   2000 — 2002
Computer Applications

Barry Lyons Barry Lyons Toronto, Canada Area Details
Barry Lyons's Durham Contact Centre Experience April 2006 - March 2007
Job Helpdesk Support Analyst at Websdepot Technology Partners Inc.
Industry Information Technology and Services
Experience
Websdepot Technology Partners Inc.   May 2014 - Present
Canadian Tire  March 2012 - April 2013
Onico Solutions   January 2011 - March 2012
Marcomm Integrated Business Solutions   July 2010 - January 2011
MTS Allstream  May 2010 - June 2010
End to End Networks  October 2008 - November 2009
Rogers Cable  April 2007 - October 2008
Durham Contact Centre   April 2006 - March 2007

Skills
Routing, Firewalls, Cisco Technologies, VPN, Active Directory, Switches, Networking, Routers, Windows XP, Servers, Troubleshooting, Technical Support, CCNA, Hardware, Windows 7, Software Installation, WAN, VoIP, Software Documentation, Wireless Networking, Microsoft Exchange, Juniper, TCP/IP

Education
Durham College   2001 — 2003
Diploma, Computer Systems Technician

Michael Morrish Michael Morrish Toronto, Canada Area Details
Michael Morrish's Durham Contact Centre Experience June 2006 - September 2007
Job Geospatial and Data Analyst
Industry Information Technology and Services
Experience
Ryerson University  May 2013 - April 2014
Ryerson University  May 2012 - February 2013
AlarmForce Industries Inc.  February 2008 - September 2008
Durham Contact Centre   June 2006 - September 2007
Life in the Woods   September 2004 - June 2006
Durham Contact Centre   July 2003 - September 2004
Life in the Woods   April 2002 - June 2003
The RAM Group  August 2001 - April 2002
Quiettouch Inc.   June 2000 - May 2001
Metafore  May 1999 - June 2000

Skills
Leadership, Team Leadership, Teamwork, Creative Strategy, Analytic Problem Solving, Management, Geography, Research, Quantitative Research, Statistics, Multivariate Statistics, Spatial Analysis, Spatial Modeling, Location Intelligence, Site Selections, Geodemographics, Cartography, Spatial Data Management, Spatial Databases, Geodatabase, Spatial Data, SQL, MySQL, Microsoft SQL Server, Access, Hadoop, Hive, Apache Pig, R, SPSS, GeoDa, GIS, ArcGIS, ArcMap, MapInfo, Quantum GIS, GRASS GIS, Python, PHP, Google Maps API, Microsoft Excel, Microsoft Word, Microsoft Office, Photoshop, Illustrator, HTML5, CSS, Social Media, Training & Development, Technical Support

Education
The Chang School of Continuing Education   2014 — 2015
Certificate in Data Analytics, Big Data, and Predictive Analytics, CGPA of 4.33 (on 5 of 6 courses)

Yeates School of Graduate Studies   2013 — 2015
Master of Spatial Analysis (MSA), CGPA of 3.89

Ryerson University - Faculty of Arts   2009 — 2013
Bachelor of Arts (BA), Geographic Analysis, CGPA of 3.83