Experience
Responsive Design Studios   June 2014 - Present
Department of Veterans Affairs  October 2008 - September 2015
Department of Veterans Affairs  March 2007 - March 2008
United States Air Force  February 1989 - February 2007
ClientLogic   February 1999 - February 2001

Skills
Microsoft Office, Marketing Strategy, Team Mentoring, Customer Service, Community Outreach, Patient Administration, Computer Repair, Quality Assurance, Performance Reviews, Eventbrite, Photoshop Elements, Healthcare, Adobe Creative Suite, Administrative..., Management, Public Speaking, Microsoft Word, Microsoft Excel, Teaching, Outlook, Interviews, Access, Team Building, Social Networking, Leadership Development, Social Media, Government, Supervisory Skills, Training, Leadership, Nonprofits

Education
American InterContinental University   2008 — 2011
Master's degree

Acadiana High School   1984 — 1987

Experience
UTC Probasco Chair of Free Enterprise   October 2013 - April 2015
Community Works, Inc.   March 2008 - May 2008
BCD Travel  2005 - 2007
ClientLogic   2003 - 2004
ClientLogic   2002 - 2003
First Citizens Bank  2001 - 2002

Education
The University of Tennessee at Chattanooga   2000 — 2002
Bachelor of Science (BS), Finance, General, 3.43

Cleveland State Community College   1998 — 2000
Associate of Science (AS), Business Administration and Management, General

Experience
United Health Group  August 2007 - Present
UnitedHealth Group  April 2006 - August 2007
Uniprise  May 2004 - April 2006
ClientLogic   September 2003 - May 2004
Medco  August 2000 - September 2003
Publishers Circulation Fulfillment  November 1998 - August 2000

Skills
Six Sigma, Process Improvement, Call Center, Operational Excellence, Change Management, Business Process..., Process Engineering, Mentoring, Program Management, Cross-functional Team..., Coaching, DMAIC, Quality Assurance, Call Centers, Operations Management, Management, Lean Manufacturing, Training, Leadership, Black Belt, Forecasting, Kaizen, Analysis, Healthcare, Business Analysis, Metrics, Quality Management, Visio, Business Process, Team Building, Performance Management, Performance Improvement, Project Portfolio..., Continuous Improvement, Strategy, Consulting

Education
Western Governors University   2008 — 2010
MBA, Management & Strategy

Caldwell University   2002 — 2005
BS, Business

Experience
Caesar Rodney School District  October 2014 - Present
Caesar Rodney School District  October 2014 - Present
UHS  February 2014 - Present
HCA  April 2004 - January 2005
Presbyterian Healthcare Services  January 2003 - May 2003
ClientLogic   March 2002 - January 2003
Retirement Ranch   June 2000 - March 2002

Skills
PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Teaching, Microsoft Office, Windows, English, Research, Outlook, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Registered Nurses, Healthcare, Electronic medical..., Health Insurance, Mental Health, Healthcare Information..., CPR Certified, PALS, NRP, ACLS, BLS, EKG, Girl Scouts, Religious Education, Key Spouse, Hospitals, Teamwork

Education
Delaware State University   2010 — 2013
Bachelor of Science (BS), Registered Nursing/Registered Nurse

Clovis Community College   2000 — 2003
Associate of Arts and Sciences (AAS), Criminal Justice and Corrections

Experience
Itech Retail   September 2012 - Present
Foundation Technologies, LLC   June 2012 - June 2012
TEKsystems  October 2011 - October 2011
Womble Carlyle Sandridge & Rice PLLC  October 2010 - December 2010
Studies and Analyst Squadron   November 2009 - September 2010
14th Weather Squadron  December 2000 - November 2009
Clientlogic   December 2000 - June 2004

Skills
Unix, Visual C#, PHP, C++, Unix Shell Scripting, Perl Script, VB.NET, JavaScript, Microsoft Office, Microsoft Access 2010, Microsoft Excel, Microsoft SQL Server, SQL*Plus, PL/SQL, Software Documentation, Software Development..., HTML, SQL, Troubleshooting, Access, Windows, SDLC

Education
ECPI College of Technology   2010 — 2012
Bachelor of Science, Computer & Information Science, 3.92

Grantham University   2002 — 2006
Associate of Science, Computer Science

Community College of the US Air Force   1997 — 1998
Associate of Science, Computer Science

Nashville State Community College   1981 — 1983
Associate of Science, Business Data Processing

Experience
HealthPort Technologies  October 2014 - Present
State Farm  August 2013 - October 2014
SafeAuto Insurance Company  October 2011 - March 2013
ClientLogic   November 2009 - October 2011

Skills
Technical Support, Online Research, Academic Tutoring, Customer Support, Customer Service, Food & Beverage, Time Management, Customer Satisfaction, Troubleshooting, Teamwork, Sales, Microsoft Office, Windows XP

Education
Claflin University   2005 — 2009
Bachelor of Arts (B.A.), Professional English

Experience
Allegiant Travel Company  May 2015 - Present
Zappos.com  May 2005 - May 2015
ClientLogic   November 2003 - May 2005

Skills
JIRA, Drupal, MediaWiki, Confluence, Requirements Analysis, System Administration, SDLC, Technical Support, CMS, Customer Service, Team Building, Social Media, Troubleshooting, Team Leadership, Software Project...

Education
Art Institute of Phoenix   1997 — 1998
AAS, Multimedia

Advanced Technologies Academy   1994 — 1997
HS Diploma, Graphic Design

Experience
H&R Block  January 2013 - Present
AMS Resort Housekeeping   April 2010 - December 2012
iQor  November 2011 - March 2012
InterContinental Hotels Group  January 2007 - June 2007
ClientLogic   June 2005 - October 2006
First Contact  February 2004 - November 2004

Skills
Training, Time Management, Customer Service, Call Center, Microsoft Office, Windows, Research, Legal Research, Outlook, Data Entry, Telephone Skills, Microsoft Word

Education
College of Charleston   2013 — 2014
Bachelor of Science, Secondary Education/ History

Trident Technical College   2010 — 2012

Centura College-Virginia Beach   2008 — 2010
Associate of Applied Science, Paralegal

Timberland High School   1999 — 2003

Experience
Seeley Consulting Services   June 2012 - Present
National Hemophilia Foundation  February 2011 - Present
Hemophilia Center of Western New York, Inc.   February 2012 - February 2014
Augusta Health  January 2007 - June 2010
UVA Health System  2009 - 2009
Interim HealthCare  June 2007 - August 2008
Shenandoah Nursing Home   September 2006 - January 2007
Alorica  2004 - 2005
ClientLogic   2002 - 2004
General Motors  August 2001 - August 2002

Skills
Patient Advocacy, Home Care, Community Outreach, Healthcare, Fundraising, Elder Care, Nursing, Grant Writing, Event Planning, Cpr Certified, Case Managment, Corporate Communications, Social Networking, Non-profit Leadership, Event Management, Computers, Customer Support, Management, Project Management, Strategic Planning, Communication Skills, Social Media, Non-profit Director, Non-profit..., Health Advocacy, Advocacy, Strategic Communications, Hemophilia, Volunteer Management, Volunteer Training, Volunteer Recruiting, Nonprofits, Non-profit Volunteer, Home Infusion, Infusion Pumps, Infusion Centers, Case Management

Education
Blue Ridge Community College   2007 — 2010
Nursing, Pre-Nursing Studies

ECPI University   2005 — 2006
Practical Nursing Diploma, Practical Nursing, Vocational Nursing and Nursing Assistants

Experience
BluePearl Veterinary Partners  July 2015 - Present
Emergency Animal Clinic  March 2015 - July 2015
Banfield Pet Hospital  June 2014 - March 2015
Chiquita Animal Hospital   September 2013 - April 2014
Orchard Park Veterinary Medical Center  September 2007 - February 2013
Orchard Park Veterinary Medical Center  2011 - 2013
Orchard Park Veterinary Medical Center  2001 - 2005
ClientLogic (Sitel Corporation)   1999 - 2001
Our Lady of the Sacred Heart School  October 1995 - September 1999
ClientLogic   1997 - 1999

Skills
Training & Development, Corporate Intranet..., Marketing and..., Customer Relations, Hiring, Staff Development, Research, Vendor Relations, Cloud Computing, Business Strategy, Business Analysis, New Business Development, Business Planning, Business Continuity..., VoIP, Organizational..., Outsourcing Management, Marketing Strategy, Marketing Communications, Market Research, Social Media Marketing, Digital Marketing, Market Analysis, Business Innovation, Business Intelligence, Software Design, Curriculum Design, Organizational Behavior, Key Performance..., iOS and Mac Support, Mobile Device Management, Customer Service, Service Management, Customer Satisfaction, Customer Experience..., Customer Experience..., Medical Software, Software Solutions, Software Integrations, Infrastructure Planning, Digital Imaging, Report Development, Technology Change..., Basic Networking &..., EMR Research and..., IT Generalist, Technology, Information Technology, Employee Training, Content Management...

Education
University of Buffalo   1997 — 1999
Certificate, Public Relations/Advertising

Canisius College   1990 — 1994
Bachelors, History

Experience
SIDNA, Inc.   October 2014 - Present
Borboleta Group LLC   2006 - Present
Bace Timebank   April 2012 - February 2013
picturecoop   February 2011 - May 2011
Tangled Web, Inc   July 2007 - February 2011
Black Rock City  2008 - 2010
ClientLogic   September 2001 - June 2005
Insomnia CoffeeHouse   2002 - May 2003
PageOne/US Web   1996 - 1997
Page One, Inc   June 1994 - 1996

Skills
Social Media, Social Networking, Strategic Planning, Event Planning, Public Speaking, Blogging, Customer Service, Video, Online Marketing, Web Development, Coffee, Start-ups, Strategy

Education
Portland State University   1971 — 1973
art, psychology

Columbia University in the City of New York   1968 — 1969
government

Experience
Full Sail University  September 2003 - Present
ClientLogic   January 2002 - November 2003

Education
Ashford University   2010 — 2013
Bachelor of Science (B.S.), Social Sciences with Education Concentration

Full Sail University

Experience
UT-Battelle  March 2015 - Present
UT-Battelle  November 2012 - February 2015
UT-Battelle  August 2009 - October 2012
H&R Block  2009 - 2009
SCI CONSULTING SERVICES, INC. (SCI)   2007 - 2009
SAIC  March 2002 - 2006
ClientLogic   October 2000 - February 2002

Skills
Troubleshooting, Network Security, Security, Computer Hardware, Active Directory, Linux, Analysis, SharePoint, Unix, Virtualization, System Administration, Hardware, Operating Systems, Citrix, Testing, Disaster Recovery, Access, Windows Server, Help Desk Support, Databases, Software Installation, Windows, Software Documentation, Technical Support, Networking, Computer Security, Team Leadership, Windows XP, Information Technology, Servers, Training, Windows 7, VMware, Firewalls

Education
University of Kentucky College of Law   1982 — 1985
J.D., Law

Cumberland College   1979 — 1982
Bachelor of Arts (B.A.), History

Experience
RBC  January 2004 - Present
RBC Capital Markets  July 2003 - January 2004
ClientLogic   August 2002 - June 2003
Instinet Corporation  July 1999 - December 2001
SIAC  December 1997 - July 1999
Davidge Data Systems Corp.   February 1996 - December 1997
City College of New York  July 1994 - January 1995

Skills
Enterprise Architecture, Linux, Unix, HP-UX, System Monitoring, ITIL, Capacity Planning, SDLC, Solaris, Red Hat Linux, TCP/IP, Firewalls, High Availability, Disaster Recovery, Integration, Data Center, Virtualization, VMware, Storage Area Networks, AIX, SAN, Security, Storage, Perl, Cluster, Unix Shell Scripting, Servers, VMware ESX, Infrastructure, Shell Scripting, Solution Architecture, System Architecture, IT Operations

Education
City University of New York City College   1993 — 1997
BEEE, Electrical Engineering

Saint Petersburg Electrotechnical University "LETI" (ETU)   1986 — 1991
MS, Electrical Engineering

Experience
KELLER WILLIAMS REALTY - CLOVIS NM   January 2012 - Present
Aces Realty   August 2011 - February 2012
Eastern NM University   August 2009 - December 2010
Accounting and Consulting Group, LLP   June 2007 - August 2009
BBA  August 2002 - May 2007
ClientLogic   January 2001 - March 2002

Skills
Real Estate, Real Estate Investment, Real Estate Negotiation, Customer Relations, Financial Reporting, Tax Accounting, Audit, Budgeting, Business Counseling, Market Analysis, Direct Marketing, Email Marketing, Land, Ranches, Farms, Social Networking, Referrals, Connections, Ranch, Real Property, Investment Properties, Foreclosures, Budgets, Real Estate Transactions, Short Sales, Buyers, Customer Service, First Time Home Buyers, Real Estate Development

Education
Eastern New Mexico University   2009 — 2010
MBA, Business, A

Eastern New Mexico University   2004 — 2007
BBA, BUSINESS ADMINISTRATION/ACCOUNTING, A

Clovis Community College   2002 — 2004
IT

Experience
Independent Health  October 1999 - Present
M&T Bank  February 1999 - October 1999
ClientLogic   June 1996 - February 1999

Skills
Employee Benefits, Benefits Administration, Benefits Management, Human Resources, Personnel Management, Health Insurance, Employee Relations, Leadership, Performance Management

Education
Canisius College   1981 — 1985
Bachelor of Arts (BA), Communication and Media Studies

Experience
Hale Northeastern, Inc   July 2008 - Present
BLOOM Floristry & Special Event Planning   April 2010 - Present
Hale Northeastern, Inc   June 2002 - Present
Hispanics United   April 2000 - June 2002
ClientLogic   August 1999 - March 2000
Durham Companies   November 1996 - August 1999
Marine Midland Bank (Now HSBC)   January 1988 - October 1990

Skills
Accounting, Payroll, Accounts Receivable, Cash Flow Management, Teamwork, Excel, Microsoft Excel, Financial Analysis, Accounts Payable, Recruiting, Customer Service, PowerPoint, Benefits Administration, Strategic Financial..., Access, Outlook, Small Business, Team Building, Invoicing, Variance Analysis, Analysis, Budgets, Time Management, Cash Flow, Human Resources, Non-profits, GAAP, SAP, Event Management, Forecasting, Microsoft Office, Management, Process Improvement, Leadership, Microsoft Word, Account Reconciliation, System Administration, General Ledger, Troubleshooting, Employee Benefits, Performance Management, Financial Reporting, QuickBooks, Supervisory Skills, Project Planning, Strategic Planning, Financial Statements, Income Tax, Insurance, Training

Education
American InterContinental University   2009 — 2010
Master's, MBA Accounting/Finance

Canisius College   2008 — 2008
Certificate of Completion: SHRM Learning System Course, Certificate SPHR Prep

University at Buffalo   2008 — 2008
Human Resource Assistant Certificate Program with Harry Cardin, Certificate Program - Human Resource Assistant

Bryant & Stratton College   2007 — 2008
Bachelor, Business Administration

Bryant & Stratton College   2005 — 2007
Associates, Accounting, Information Technology

Bryant & Stratton College   1986 — 1988
Associates, Accounting

Experience
Catholic Health System  December 2006 - Present
Technician Bureau   April 2006 - December 2006
Self-Employed  January 2005 - December 2006
Adelphia Communications, Inc  August 2003 - January 2005
ClientLogic   August 2002 - July 2003
Clearwire Technologies, Inc   August 2000 - October 2001
Empire Business Systems, Inc.   June 1998 - April 2000
TEKsystems  1996 - 1997

Skills
Wireless Networking, Network Operations, AS400, Computer Hardware..., Desktop Support, Laptops, Computer Maintenance, Computer Building, TCP/IP, Customer Service, Field Operations, Contract Work, IP Addressing, Router Configuration, Wireless Routers, Wireless Internet, Linux, Windows 7, Windows 9x, DOS, POS, Data Migration, Norton Ghost, Microsoft Office 2007, BMC Remedy, Troubleshooting, Technical Support, Data Center, Windows, Switches, Routers, Help Desk Support, Computer Hardware, Active Directory, Disaster Recovery

Education
Bryant and Stratton College   1994 — 1995
Associate of Science (A.S.), Electronic Technology, 3.5 GPA - High Distinction

Indiana Institute of Technology   1986 — 1991
Bachelor of Science (B.S.), Computer Information Systems, 3.2 GPA (3.6 Major GPA)

Cardinal O'Hara High School   1982 — 1986
Diploma, College/University Preparatory

Experience
Zünd Systemtechnik AG   June 2014 - Present
Maquinas Diesel, S. A. de C. V. (MADISA-CAT)   2011 - 2013
BBVA  October 2008 - November 2010
ClientLogic   March 2006 - May 2008
Teleperformance Mexico  September 2004 - March 2008

Skills
Employee Loyalty, Product Specialists, Work Well Independently, Works well in a team, Engineering, Problem Solving, Continuous Improvement, Sense Of Urgency, Highly responsible, Technical Support, Corporate Communications, Responsiveness, Customer Service, Customer Satisfaction, Customer Retention, Customer Support, Technical Training, Business Travel, Highly Organized &..., Friendly Personality, English language skills, Spanish-speaking, Spanish

Education
Centro de Estudios Universitarios Monterrey   2008 — 2011
Bachelor of Engineering (B.E.), Industrial Engineering

Experience
Athens State University Writing Center   August 2015 - Present
BevMo!  March 2011 - September 2013
Crabtree & Evelyn  March 2010 - 2011
Etelligent Consulting / Schwab Performance Technologies   2006 - 2008
Blockbuster  March 2006 - December 2006
ACC Technologies   March 2006 - September 2006
Clientlogic   May 2005 - December 2005

Skills
Team Building, Customer Service, Microsoft Office, Sales, Data Entry, Phone Etiquette, Cash Handling Experience, Oral & Written..., Telephone Skills, Process Scheduler, Management, Customer Satisfaction, Business Analysis, Cash Handling, Communication, Call Centers, Process Improvement, Project Management, Training

Education
Athens State University   2014 — 2016
Bachelor’s Degree, English Language and Literature/Letters

Los Angeles Valley College   2010 — 2013
Associate's degree, English Language and Literature, General, 3.9

Los Angeles Valley College   2010 — 2013
Associate's degree, Social and Behavioral Sciences, 3.9

Santa Monica College   2010 — 2010
English

Johnson County Community College   2007 — 2008
Associate's degree, English Language and Literature & General w/emphasis in Social & Behavioral Sciences (pending)

Experience
FedEx SupplyChain  January 2003 - Present
Innotrac  2001 - 2002
Return.com   2001 - 2001
ClientLogic   1999 - 2000
FedEx Express  March 1984 - March 1999

Education
University of New Haven   1987 — 1988
Graduate Classes (part time)

City University of New York-John Jay College of Criminal Justice   1978 — 1982
BA, Criminal Justice

Experience
Tennessee Valley Authority  August 2012 - Present
Zycron  March 2012 - August 2012
Premier Staffing Partners  October 2011 - March 2012
BlueCross BlueShield of Tennessee  November 2010 - October 2011
Resource Data, Inc.   October 2010 - December 2010
TVA  September 2005 - October 2010
ClientLogic   December 2002 - December 2003
Tennessee Valley Fair   May 2001 - September 2001

Skills
JavaScript, Microsoft SQL Server, .NET, Java, T-SQL, Software Development, SDLC, GIS systems, ArcGIS, ArcGIS Server, C#, Websphere, SQL, Oracle, Databases, Database Administration, Database Design, NoSQL, Hadoop, Requirements Analysis, Visual Studio, Web Applications, Web Development

Education
Carson-Newman University   2000 — 2005
BS, Computer Science

Experience
MedAssets  January 2012 - Present
Adaptis  August 2005 - March 2010
Adaptis  August 2005 - March 2010
ClientLogic   February 2002 - April 2004
ClientLogic   February 2002 - April 2004

Skills
Microsoft Excel, Microsoft Office, Medical Billing, Medical Terminology, Spreadsheets, Customer Service, Medical Coding, CPT, Microsoft Word, Outlook, Troubleshooting, PowerPoint, Windows, Data Entry, Quality Assurance, Training, HIPAA, Healthcare, ICD-9, Medicare, Administration, Medicaid, Insurance, Technical Writing, Call Centers, Healthcare Information..., Health Insurance, Time Management, SharePoint

Education
American InterContinental University   2012 — 2013
Master of Business Administration (MBA), Health/Health Care Administration/Management, 3.75

American InterContinental University   2010 — 2011
BA, Business Administration-With Concentration in Health Care Management, 3.52

Yakima Valley Community College   2004 — 2005
certificate, Medical Billing and Coding

YVCC   1981 — 1984
AA degree, Data Entry

Yakima Valley Community College   1981 — 1984
AA, Data Entry

AC Davis High School   1978 — 1981
Diploma, General Studies

Experience
Retired and enjoying time with family  February 2015 - Present
Ford Motor Company  October 2013 - Present
MSX International  September 2006 - September 2013
American Red Cross  September 2002 - September 2006
ClientLogic   August 1999 - March 2002
Self employed  November 1998 - July 2001
Motorola Automotive Electronics Group   August 1973 - October 1998

Skills
Continuous Improvement, Performance Management, Training & Development, Develop and Train..., Value Stream Mapping, Product Launches, Operations Management, Coaching, Manufacturing, Staff Development, Process Improvement, Leadership Development, Change Management, Customer Service, Microsoft Office, Team Building, Problem Solving, Mentoring, Business Process..., Team Leadership, Planning, Team Management, Cross-functional Team..., Customer Satisfaction, Instructional Design, Employee Engagement, Cost Reduction, Call Center, Teamwork, Supervisory Skills, Lean Manufacturing, Management, Call Centers, Human Resources, Organizational..., Employee Training, Program Management, Empowerment, Project Planning, Training, Succession Planning, Employee Relations, Talent Management, Workforce Planning, Onboarding, Strategy, Business Process, Quality Management, DMAIC, Organizational...

Education
Universtiy at Buffalo   2009 — 2009
Certificate, Lean Six Sigma

Daemen College   2002 — 2003
Masters of Science, Executive Leadership & Change

Medaille College   1998 — 2000
Bachelor of Arts, Business Administration

Experience
Barclaycard US  October 2014 - Present
Lotus...Mind, Body & Spirit   May 2013 - Present
Barclaycard US  January 2012 - October 2014
Barclaycard US  April 2008 - January 2012
Barclaycard US  June 2006 - April 2008
Juniper Bank  July 2004 - June 2006
Bank of America  January 2003 - June 2004
Curtiss Landing Pizza   August 1998 - September 2003
ClientLogic   October 2000 - October 2002

Skills
Computer Hardware..., Incident Management, Change Management, SDLC, ITIL, Credit Cards, Business Analysis, Call Center, Requirements Analysis, Vendor Management, Software Documentation, Project Delivery, User Acceptance Testing, Release Management, Visio, Process Improvement, Business Requirements, Disaster Recovery, Integration, Troubleshooting, Program Management, Therapeutic Massage, Pregnancy Massage, On-site Massage, Ear Candling, Holistic Massage, Pamper Parties, Reiki, Chakra Balancing, Energy Work, Management, Outsourcing, Leadership, Databases, Quality Assurance, Call Centers

Education
Villanova University   2014 — 2014
Certificate Course, Essentials of Software Testing, A

Villanova University   2014 — 2014
Certificate Course, Essentials of Business Analysis

Villanova University   2014 — 2014
Certificate Course, ISTQB® Software Testing Capstone, B

Academy of Massage and Bodywork   2012 — 2013
LMT, Massage Therapy/Therapeutic Massage

Goldey Beacom College   2002 — 2003
CIS

Caesar Rodney High School   1996 — 2000
High School

Experience
Burlington Coat Factory  April 2012 - February 2013
CROSSMARK  2011 - 2011
Walmart  March 2009 - June 2010
Steinhagen Oil (Fastlane Store)   April 2007 - February 2008
ClientLogic   March 2005 - April 2006

Skills
Executive Administrator, Call Center, Customer Service, Data Entry, Information Systems..., Retail, Information Systems, Call Centers

Education
American InterContinental University   2010 — 2012
Associate of Arts (AA), Business Administration and Management, General

Experience
Rogers Communications  October 2008 - Present
Rogers Communications  October 2011 - November 2012
The Shopping Channel  January 2006 - October 2008
RIM  January 2005 - May 2005
ClientLogic   2000 - 2005

Skills
Workforce Management, Call Center, Selling, Contact Centers, Customer Experience, Call Centers, Time Management, Vendor Management, Customer Retention, Sales, Management, Customer Satisfaction, Team Leadership, Avaya, Customer Service, Telecommunications, Team Building, Coaching, Employee Engagement, Performance Management, Telephony

Education
Cambrian College   1992 — 2006
Yes, Geology

Experience
Zappos Family of Companies  July 2015 - Present
Zappos Family of Companies  February 2008 - Present
Zappos.com  December 2010 - March 2013
Zappos.com  January 2010 - December 2010
Zappos.com  February 2007 - January 2010
ClientLogic   October 2005 - February 2007
YESCO  June 2004 - October 2005
Vision Sign   March 2004 - June 2004
Las Vegas Athletic Clubs  March 2002 - March 2004

Skills
Training, Team Building, Team Leadership, Customer Service, Time Management, Sales, Quality Assurance, Outlook, PowerPoint, Microsoft Word, Microsoft Excel, Retail, Merchandising, Recruiting, Employee Engagement, Teaching, Technical Support, Project Management, Building Relationships, Leadership, Empowerment, Guided Tours, Front Office, Construction, Lesson Planning, Data Analysis, Data Entry, Customer Retention, Customer Satisfaction, Customer Experience, Customer Support, Technology, Public Speaking, Experienced Speaker, Workshop Facilitation, Workforce Management, ADP Payroll, Bug Tracking, Operating Budgets, Job Coaching, Organizational Culture, Communication Skills, Goal Setting, Presentations, Motivation, Escalation Resolution, Call Centers, People Skills, Computer Hardware, Computer Proficiency

Education
University of Phoenix   2005 — 2007
Music Theory and Composition

College of Southern Nevada   2003 — 2006
Associate's degree, Music, Business

Experience
Self-employed  September 1998 - Present
IEEE  2013 - 2014
Ministry  2005 - 2012
AITRIZ.org   2003 - 2012
AITRIZ.org   2003 - 2012
Erie Community College  January 2008 - June 2009
Praxair  2006 - 2006
Internal Revenue Service  October 2003 - July 2004
ClientLogic   May 2000 - October 2003
Honeywell formerly Allied Signal  May 1989 - June 1995

Skills
Business Strategy, Strategic Planning, Program Management, Entrepreneurship, Project Management, Coaching, Public Speaking, Change Management, Microsoft Office, Team Building, Leadership Development, Process Improvement, Management Consulting, Leadership, Research, Team Leadership

Education
Walden University   2004 — 2017
Doctor of Philosophy (Ph.D.), Business Administration and Management, General, B+

D'Youville College   2001 — 2004
Master of Science (MS), International Business, B+

State University of New York Empire State College   1996 — 1998
Bachelor of Science (BS), Multi-/Interdisciplinary Studies, General, A+

Cornell University   1996 — 1997
Doctor of Law (J.D.) special circumstances, Labor and Industrial Relations, B

Pratt Institute   1976 — 1980
not completed BS, Chemical Engineering, B-

Experience
2nd Judicial Court   September 2014 - March 2015
The Downs Race Track and Casino   August 2013 - September 2014
US Department of Homeland Security  April 2006 - May 2011
ClientLogic   January 2003 - May 2004

Skills
Policy, Homeland Security, DHS, Security, Emergency Management, Government, Program Management, Counterterrorism, Training, Business, Business Process..., Computer Proficiency, Customer Service, Electronics, Gaming, Multimedia, Organizational..., Social Networking, Social Skills, Typing, Team Building, Leadership, Strategic Planning, Management, Leadership Development, Time Management, Microsoft Office, Event Management, Security Clearance

Education
Central New Mexico Community College   2002 — 2005
Associate's degree, Liberal Arts and Sciences/Liberal Studies

The University of New Mexico
EMT Liscense, Computer and Information Sciences and Support Services

Experience
Avas Flowers  March 2014 - March 2015
Kraft Foods Group  May 2012 - February 2013
Sitel  January 1982 - January 2012
ClientLogic   January 1995 - January 1998

Skills
Problem Solving, Excel, Operations Management, Operational Excellence, Operational Planning, Account Management, Project Implementation, Client Services, Client Relationship..., Client Retention, CRM, BPO, Forecasting, Outsourcing, Training, Cross-functional Team..., Workforce Management, Sales, Team Leadership, Project Management, Microsoft Excel, Budgets, Financial Services, Direct Marketing, Vendor Management, Process Improvement, Change Management, Customer Retention, Quality Assurance, Call Centers, Team Building, Management, Customer Experience, Analysis, Team Management, Program Management, Business Analysis, Customer Service, Project Planning, Strategic Planning, Customer Satisfaction, Six Sigma, Performance Management, Analytics, Business Process..., Leadership, Income Statement, Supply Chain Management, Strategy, SAP

Education
Bergen Community College   1980 — 1982
Accounting and Finance

Experience
Diversicare Healthcare Services Inc.  May 2014 - Present
Diversicare Healthcare Services, Inc.   September 2010 - May 2014
Outpatient Imaging Affiliates  February 2005 - September 2010
Direct General Insurance  May 2002 - February 2005
ClientLogic   September 2001 - May 2002

Education
Belmont University - Jack C. Massey Graduate School of Business   2006 — 2008
MBA

Lipscomb University   1996 — 2000
Bachelor of Science (B.S.), Finance, Economics, and Management

Experience
Faith Lutheran Middle School and High School   August 2015 - Present
Clark County School District  August 2013 - August 2015
Boyd Gaming  October 2010 - August 2013
Boyd Gaming  September 2007 - October 2010
ADT Home Security Alarm System  September 2003 - September 2007
ClientLogic   February 2002 - August 2003
ClientLogic   February 2001 - February 2002

Skills
Project Planning, POS, PC building, Hardware Support, Computer Hardware, Hardware Installation, Windows 7, Windows XP Pro, Microsoft Office, AS400 system, Internet Troubleshooting, Casino, Troubleshooting, Gaming, Customer Service, Gaming Industry, Software Installation, Technical Support, Help Desk Support, Printers, IBM iSeries, ACSC, Active Directory, Windows XP, Budgets, Microsoft Exchange, Security, Team Building

Education
College of Southern Nevada

Long Beach City College

Experience
PSI  February 2015 - Present
DHL  July 2011 - November 2014
City Lites Electric Signs Co   January 2009 - April 2011
Zappos Family of Companies  June 2007 - March 2009
HSBC  July 2005 - March 2007
Medco Health Solutions Inc  October 2002 - June 2005
ClientLogic   July 1999 - September 2002

Skills
Data Entry, Banking, Outlook, Microsoft Office, PowerPoint, Retail Banking, Loans, Credit, Consumer Lending, Cross Selling, Credit Cards, Lines Of Credit, Managerial Finance, printshop, Cold Calling Experience, Sales, Windows, Microsoft Excel, Microsoft Word, Account Management, Retail Category..., Telecommunications, Supervising, Call Centers, Customer Retention, Time Management, Accounting, Customer Satisfaction, computer technical..., Leadership Development, Mentoring New Hires, Master Scheduling, Strategic Hiring, District Management, Payroll Administration, Approval Process, Statistical Data..., Merchant Card Processing, Financial Services, Phlebotomy, Customer Service, Team Building, Management, Operations Management, Leadership, Negotiation

Education
University of Nevada-Las Vegas   2009 — 2011
Associate's degree, Health and Wellness, General, 3.0

College of Southern Nevada   2001 — 2003
Not Yet Completed, Health Services/Allied Health/Health Sciences, General, 3.0

The University of Texas at El Paso   1993 — 1996
ongoing studies, Business Administration and Management, General

Eastwood High School   1988 — 1992
diploma, General Studies

Experience
Enlivant  October 2013 - Present
Gerdau  February 2004 - July 2013
Gerdau Ameristeel  February 2004 - July 2013
Gerdau Ameristeel  February 2004 - July 2013
ClientLogic   June 2002 - March 2003
ADT  September 1998 - May 2002
AMERICAN SAFETY RAZOR  June 1996 - September 1998
HALL X*RAY COMPANY, INC   August 1993 - May 1996
Panasonic  November 1992 - August 1993
MOREY CORPORATION   October 1990 - September 1992

Skills
Troubleshooting, VMware, Hardware, Active Directory, Operating Systems, Windows Server, Manufacturing, Disaster Recovery, Servers, Software Installation, Software Documentation, Cisco Technologies, Training, ITIL, Windows 7, Computer Hardware, Network Administration, XP, Citrix, Technical Support, Network Security, Testing, SharePoint, Windows, System Administration, SQL, DHCP, Windows XP

Education
College of DuPage

INTENSE SCHOOL

NEW HORIZONS

Puffer

Puffer

Puffer

Experience
IGT  January 2012 - Present
IGT  February 2010 - January 2012
IGT  March 2007 - February 2010
Kamer Zucker and Abbott   July 2002 - March 2007
Sunrise Colony Company  March 2000 - September 2001
ClientLogic   October 1998 - March 2000
Massachusetts Eye and Ear Infirmary  October 1996 - August 1998
Intracel Corporation  May 1993 - September 1996
T Cell Sciences  April 1992 - April 1993

Skills
Microsoft SQL Server, SQL, Casino, Testing, Troubleshooting, VmWa, Windows Server, DNS, Quality Assurance

Education
Boston University   1988 — 1997
BA, Biology

Experience
Clean Sweep Janitorial Services, Inc.   June 2015 - Present
Database Development Contact Services   July 2014 - Present
ATTO Technology  January 2014 - April 2014
ATTO Technology  February 2012 - October 2013
AppleOne Employment Services  April 2010 - October 2010
CCRG Teleservices, LLC   November 2006 - September 2007
ClientLogic   July 1999 - January 2002

Skills
Customer Service, Data Entry, Call Centers, Fibre Channel, Sales, Medical Records, Leadership, Windows XP, Medical Coding, Team Leadership, Account Management, Sales Operations, Marketing, Internet Explorer, Windows, Professional..., Receptionist Duties, Adobe Acrobat, Data Analysis, Multi-line Phone, Medical Billing, Administration, Cross-functional Team..., Highly detail oriented

Education
Bryant and Stratton College   2011 — 2013
AAS, Summa Cum Laude, Medical Administration Assisting

Buffalo State College   1983 — 1987
BS, Applied Sociology

City Honors High School   1979 — 1983

Transfiguration Roman Catholic School   1971 — 1979

Experience
All stream (Canada)   April 2004 - November 2011
ClientLogic   February 2001 - February 2004

Skills
HTML, Java, SQL, Windows Server, Linux, TCP/IP, Cisco Technologies, Network Administration, Networking

Education
Centennial College   2003 — 2005
Bsc, Information technology

canadian college of business and computers   2001 — 2003
DAIT, computer

Experience
Raytheon  July 2009 - Present
LeTourneau Technologies  December 2004 - April 2009
Manpower Inc.  July 2002 - November 2004
WorldCom  November 2000 - November 2001
ClientLogic   November 1999 - November 2000

Skills
Linux, Labview, Desktop Computers, Ethernet, AutoCAD, Assembler, FPGA, Microstation, Legal Writing, Troubleshooting, Windows, Visio

Education
Christian Brothers University   1995 — 1999
BS, Electrical Engineering

Knoxville Catholic High School   1991 — 1995
Diploma

Experience
Independant  2012 - Present
Xentel  May 2007 - November 2010
Sharp Electronics  September 2006 - April 2007
T-mobile  February 2005 - August 2006
Clientlogic   January 2002 - October 2004

Skills
Photoshop, Microsoft Office, C++, HTML, Microsoft Excel, Management, Java, Microsoft Word, PowerPoint, Leadership, Computer Hardware, JavaScript, XML, Technical Support, Sales, Programming

Education
Attending Full Sail University   2012 — 2015
Bachelor's of Science, Game Design

New Horizons   2001 — 2002
A+ Hardware, MCP, Computers

Central New Mexico Community College   1994 — 1998
Associate's Degree, Electrical Engineeering

Experience
HSBC  2006 - February 2013
Federal Reserve Bank of New York  2000 - 2005
ClientLogic   1995 - 2000
AT&T (formerly Cellular One)   1992 - 1996
KeyBank  1982 - 1989

Skills
Succession Planning, Employee Relations, HR Consulting, HR Coaching, Human Resources, Training, College Recruiting, Call Centers, Deferred Compensation, Organizational Design, Organizational..., Policy, Executive Management, Leadership, Employee Benefits, HRIS, Employment Law, Leadership Development, Executive Search, Personnel Management, Process Improvement, PeopleSoft, Employee Engagement, Vendor Management, Applicant Tracking..., Outsourcing, HR Policies, Workforce Planning, Management, Mergers & Acquisitions, Benefits Administration, Sourcing, Onboarding, Performance Appraisal, Talent Acquisition, Employee Training, Program Management, Business Strategy, Recruiting, Performance Management, Project Management, New Hire Orientations, Strategic Planning, Organizational..., Training Delivery, Workshop Facilitation, Talent Management, HR Transformation, Strategy, Payroll

Education
Northcentral University
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General

Canisius College
Master of Science (MS), Secondary Education and Teaching

State University of New York at Buffalo
Bachelor of Science (BS), Political Science and Government

Walden University   2011 — 2013
Doctor of Business Administration, Business Administration and Management

Experience
Forever Yours Bouquets   August 2015 - Present
The Oasis Center   August 2011 - Present
Wellness Environments   July 2004 - March 2010
Century II  June 2003 - June 2004
ClientLogic   December 1999 - April 2003
HCm (Now Avega)   January 1997 - November 1999

Skills
Event Planning, Public Relations, Event Management, Social Media, CRM, Social Media Marketing, Marketing, Fundraising, Nonprofits, Training, Trade Shows, Project Planning, Business Development, Leadership, Newsletters

Education
Amarillo College
Mass Communications

Watkins College of Art & Design
Fine Art

Experience
Rogers  July 2007 - Present
ClientLogic   March 2005 - December 2007
BBM Canada  2001 - 2005
CANTRAK Research   February 1999 - April 2001

Skills
HP, Mobile Communications, Technical Support, Blackberry, Market Research, Cisco Technologies, Telecommunications, Active Directory, Troubleshooting, Switches, ITIL, TCP/IP, VPN, Windows Server, VoIP, DNS, BGP, Routers, Firewalls, OSPF, Network Administration, MPLS, IP, Routing, LAN-WAN, Cisco IOS

Education
Centennial College   2002 — 2006
Computer Systems and Networking Technology, Computer and Information Sciences and Support Services

Seneca College of Applied Arts and Technology   2000 — 2002

Experience
INSTALLS inc  June 2003 - Present
ClientLogic   1996 - 2000

Skills
Net Promoter Certified..., Leadership, Operations Management, Strategic Planning, Team Building, Start-ups, Team Leadership, P&L Management, Strategy, Process Improvement, Cross-functional Team..., Budgets, Forecasting, Mergers & Acquisitions, Business Development, Business Strategy, Management, Vendor Management, Contract Negotiation

Education
Canisius College   1988 — 1992
Bachelor of Science, Accounting

Experience
Microsoft  March 2015 - Present
Microsoft Corporation  November 2010 - March 2015
Unisys  November 2008 - November 2010
Cox Communications  October 2003 - September 2008
ClientLogic   May 2001 - October 2003

Skills
SQL Server, Business Analysis, C#, SQL, SDLC, Microsoft SQL Server, Business Intelligence, XML, SharePoint

Education
University of Massachusetts at Lowell   2007 — 2010
Bachelor of Information Technology

College of Southern Nevada   1998 — 2007
AB, Business

University of Nevada Las Vegas Lee Business School   1998 — 2007
Business

Experience
Consulting  August 2011 - Present
General Mills  August 2009 - November 2011
Restoration Hardware  February 2008 - August 2010
Retail Ventures Inc  June 2003 - February 2008
ClientLogic   2001 - 2003
SubmitOrder.com  2000 - 2001
Best Buy Co, Inc  1993 - 2000

Skills
Warehouse Management, Inventory Control, Logistics, 3PL, Warehousing, Distribution Center...

Education
Albion College   1987 — 1991

GHS

Experience
Meriwest Credit Union  July 2006 - November 2009
Meriwest Credit Union  July 2006 - November 2009
Examiner.com  2009 - 2009
Harvest Moon Candles & Gift Baskets, Inc.   2003 - 2006
Solectron Global Services  September 2002 - April 2004
GC Services (Collection Call Center)   August 2001 - September 2002
ClientLogic   1996 - 2002
ClientLogic   1998 - 2001
Paramount Parks/Star Trek   May 1999 - January 2000
Norrell  1994 - 1996

Education
California Polytechnic State University-San Luis Obispo   1988 — 1992

San Jose State University
Bachelor's, Industrial & Organizational Psychology

Experience
Buffalo Computer Graphics  March 2008 - Present
Hearst  November 2004 - December 2007
ClientLogic   June 2004 - November 2004

Skills
C#, jQuery, Silverlight, ASP.NET, WPF, SQL Server, ActionScript, Flex, MySQL, Microsoft SQL Server, Web Applications, Software Engineering

Education
Canisius College   2000 — 2005
Bachelor of Arts, Computer Science

Experience
Sutherland Global Services  February 2010 - Present
Tony Fratello's Pizzeria, Inc.   2008 - 2010
The Princeton Review  2006 - 2008
ClientLogic   2001 - 2006

Skills
Call Centers, Customer Service, Employee Relations, Human Resources, Leadership, Leadership Development, Performance Management, Public Speaking, Recruiting, Talent Acquisition, Talent Management, Training

Education
Canisius College
Master of Science (MS), Industrial and Organizational Psychology

Experience
Collective Impact   February 2015 - Present
Tekreliance LLC  April 2009 - March 2015
ARAMARK Refreshment Services  August 2008 - June 2009
ClientLogic   May 2003 - December 2008
Leo's Pharmacy   1998 - 2002

Skills
Customer Service, Microsoft Office, Outlook, System Administration, Microsoft Excel, Administrative..., Microsoft Word, PowerPoint, Office Management, Invoicing, Data Entry, Office Administration, Event Planning, Access, Troubleshooting, Process Scheduler, Lotus Notes, Spreadsheets

Education
College of Southern Nevada   2003 — 2006
Associate of Arts and Sciences (A.A.S.), Health Information Technology

San Lorenzo High   1995 — 1999

Experience
Centene Corporation  August 2014 - Present
Jewelry Television  May 2012 - August 2014
Jewelry Television  May 2006 - May 2012
Jewelry Television  March 2003 - May 2006
ClientLogic   December 1999 - December 2002

Skills
Data Warehousing, ETL, Informatica, Microstrategy, Business Intelligence, Data Analysis, SQL, Business Analysis, Analysis, Data Modeling, Analytics, Oracle, Process Improvement, Technical Support, MicroStrategy Reporting, Software Development, Data Mining, Strategic Planning, Access, Requirements Analysis, Product Management, Leadership

Education
University of Illinois at Urbana-Champaign   1989 — 1991
M.S., Mathematics

Calvin College   1985 — 1989
B.A, Mathematics

Experience
Fidelis Care  June 2015 - Present
Palladian Health, LLC  June 2013 - June 2015
Palladian Health, LLC  March 2012 - June 2013
Palladian Health, LLC  March 2011 - March 2012
Palladian Health, LLC  January 2010 - March 2011
BlueCross BlueShield of WNY  July 2005 - October 2009
ClientLogic   1999 - 2003

Skills
Healthcare, HIPAA, Managed Care, Healthcare Information..., Health Insurance, Healthcare Management, Process Improvement, Leadership, Team Building, Outlook, Insurance, Access, Data Analysis, Policy, Management, Customer Service, PowerPoint, Microsoft Excel, Public Speaking, Microsoft Word, Training, Project Management, Strategic Planning, Time Management, Employee Benefits, Human Resources, Software Documentation

Education
D'Youville College   2013 — 2015
Masters, Health Services Administration

Niagara University   1993 — 1997
Bachelor of Fine Arts (BFA), Theatre/English

Experience
Bell Canada  July 2009 - Present
ClientLogic   May 2006 - June 2008
NIS Sparta  2005 - 2006
Godrej Agrovet Ltd  April 1998 - April 2005

Education
Winnet Inc. Toronto Canada   2008 — 2009
CCNA, CCVP, Networking

Indira Gandhi National Open University   1998 — 2001
MBA, Marketing

Chaudhary Charan Singh Haryana Agricultural University   1989 — 1995
B.Sc (Hons), Agriculture

Experience
Living Wealthy   May 2010 - Present
SkyBuddy   April 2012 - September 2012
M&T Bank  July 2001 - May 2012
ClientLogic   March 2000 - July 2001
CCS  2001 - 2001
Keane  October 1998 - January 2000
Key Services Corporation  October 1997 - October 1998

Skills
EmpowerNetwork, Blogging, Online Advertising, Online Gaming, Coaching, Social Media Marketing, Multi-level Marketing, Project Management, Functional..., Budgets, Leadership, Teamwork, Finance, Vendor Management, Business Analysis, PMP, SDLC, Program Management, Change Management, Process Improvement, Risk Management, Management, Team Leadership, IT Service Management, Visio, Training, Social Media, Referral Network, Goal Setting, Success Theory, Leadership Development, Writing, NLP, Public Speaking, Social Networking, Entrepreneurship, Team Building, Strategic Planning, Web Marketing, E-commerce, Marketing Management, Advertising, Start-ups, Marketing Strategy, Small Business, Marketing, Online Marketing, CRM, Strategy, Recruiting

Education
University of Phoenix   2006 — 2008
MBA/TM, Business

D'Youville College   1985 — 1987
BS, Business Administration

State University of New York College at Buffalo   1977 — 1980
Special Ed

Wantagh High School   1974 — 1977
Regents Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program

Experience
ROYAL BANK OF CANADA  January 2012 - May 2012
ROYAL BANK OF CANADA  January 2010 - December 2011
ROYAL BANK OF CANADA  January 2006 - March 2009
CLIENTLOGIC   November 2004 - January 2006

Skills
VMware ESX, vSphere, vCenter Server, Citrix Metaframe, Microsoft Office..., Microsoft SQL Server, Active Directory, Microsoft Operating..., SCCM, Microsoft Exchange, Blackberry Enterprise..., HP Service Manager, Remote Infrastructure..., Microsoft Office, Windows Server, Windows 7, Server Administration, Team Building, Network Administration, Technical Support

Education
Toronto School of Business   2000 — 2001
Web Site Design and E-Commerce Development

Centennial College   1998 — 2000
Microcomputer Analyst

Experience
Adzerk  September 2013 - Present
MyNewsletterBuilder   October 2011 - August 2013
HSW International, Inc.   March 2009 - August 2011
Discovery Channel  January 2009 - March 2009
HowStuffWorks  November 2004 - December 2008
Winston-Salem Journal  August 2004 - September 2004
ClientLogic   February 2003 - June 2004

Skills
Online Advertising, Web Analytics, Digital Strategy, Content Strategy, SEM, Google Analytics, Advertising, Omniture, Digital Media, SEO, E-commerce, Digital Marketing, Social Media, Online Marketing

Education
Appalachian State University

Experience
Ban GMO Food   May 2015 - Present
Berkeley County Schools, Research & Technology Department   January 2013 - April 2013
Eagle Web Tech LLC   November 2008 - December 2012
Professional Staffing Inc. for Florida Hospital Orlando   September 2008 - October 2008
GC Services for Sprint PCS   February 2004 - October 2004
Amazon.com  October 2003 - January 2004
ClientLogic   June 2001 - April 2002
ClientLogic   December 2000 - June 2001

Skills
Troubleshooting, Network Security, Technical Support, Networking, Computer Hardware, Windows Server, Active Directory, Desktop Deployment, Wireless Networking, Desktop Application..., Computer Repair, Windows 7, Windows XP, Web Design, Blogging, CSS, HTML, WordPress, Software Installation, Network Administration, VoIP, Training

Education
Blue Ridge Community & Technical College   2006 — 2013
Information Technology, MCSA

Marshall University   1992 — 2003
Journalism, Spanish

Blue Ridge Community and Technical College   2006 — 2013
Information Technology, Windows Server

Experience
Hooper Evaluations Inc.   2005 - September 2008
Siegel, Kelleher & Khan Attorneys at Law   2003 - 2005
ClientLogic   August 1996 - 2003
ClientLogic   August 1995 - August 1996

Education
Certification Program   2008 — 2008
Medical Billing and Coding

Bryant & Stratton College   1992 — 1994
A.O.S, Accounting

University of National Economy   1968 — 1971
B.S. equivalent, Economics

Experience
Lake Shore Behavioral Health, Inc.   August 2011 - Present
Livingston Managed Services, a division of Livingston International   October 2002 - June 2011
Sodexho  August 2002 - March 2003
Devon Mobile Communications   September 2001 - May 2002
ClientLogic   September 1994 - June 2001

Skills
Administrative..., Management, Microsoft Excel, Process Improvement, Project Management, Training, Logistics, Microsoft Office, Customer Service, Software Documentation

Education
Bryant and Stratton College   2006 — 2008
AAS, Medical Administrative Assistant

Experience
Expert Mortgage Milton   December 2014 - Present
World Financial Group (WFG)   December 2011 - Present
Bell Mobility  February 2008 - January 2012
Dell  January 2007 - December 2008
ClientLogic   April 2006 - November 2007

Skills
Team Leadership, Customer Service, Management, Telecommunications

Education
Guru Nanak College   1973 — 1977
Chemistry

University of Mumbai   1973 — 1977
Bachelor OF Science, Chemsitry

Experience
ValueCentric, LLC  November 2013 - Present
MBMS  March 2011 - April 2013
Independent Health  June 2009 - September 2009
M&T Bank  July 2008 - June 2009
M&T Bank  February 2006 - July 2008
Adelphia Communications  February 2002 - February 2006
ClientLogic   September 1999 - February 2002

Skills
IIS, SQL, Microsoft SQL Server, Project Management, User Acceptance Testing, Process Improvement, Customer Service, Client Training, Strategic Planning, Vendor Relations, Presentations, SSRS, Analysis, Business Analysis, Integration, Software Documentation, Unix

Education
Canisius College
Bachelor of Science (B.S.), Management Information Systems, General

Experience
VertaSource, LLC - Website Design & Development Company   November 2010 - May 2012
Sitel (formerly ClientLogic)   2002 - 2010
ClientLogic   2000 - 2002
ClientLogic/Softbank Services/Upgrade Corp,   1993 - 2000

Skills
Team Building, Financial Analysis, Project Management, Business Process..., SDLC, Management, Leadership, Operations Management, Customer Service, Budgets, Project Planning, Call Center, Human Resources, Call Centers, Change Management, Customer Satisfaction, Outsourcing, Process Improvement, Quality Assurance, Strategy, Vendor Management

Education
Canisius College
MBA, Finance

Experience
Goodmans LLP  January 2006 - Present
ClientLogic   February 2002 - August 2005

Skills
Excellent..., Citrix Certified..., Windows Server 2008, Microsoft Technologies, VMware ESX, VMware Workstation, MCITP Server/Enterprise..., Terminal Services, Microsoft Office, Windows Server, MCITP, Citrix, Troubleshooting, Active Directory, Windows 7, DHCP, System Administration, Windows, Hyper-V, XP, SharePoint, DNS, Servers, Virtualization, Technical Support, Blackberry Enterprise..., Network Administration, TCP/IP, Microsoft Exchange, IIS, SCCM, VMware Infrastructure, Group Policy, Disaster Recovery, Citrix Metaframe, VMware, Networking, Operating Systems

Education
George Brown College   2008 — 2009
Diploma, Network Administration

CDI College   2001 — 2002
Network Admin Diploma, Networking

Bangalore University   1997 — 2000
Bachelor of Commerce

Experience
Professional Women Entrepreneurs   February 2014 - Present
Advanced Pediatric Adolescent Gastroenterology   June 2012 - July 2012
Clientlogic   August 2006 - April 2007

Skills
Customer Service, Guest Service, Promotions, Retail, Event Planning, Event Management, Social Media, Social Media Marketing, Email Marketing, Marketing Strategy, Social Networking, Budgets, Marketing, Facebook, Trade Shows, Advertising, Public Relations, Team Building, Marketing Communications, Microsoft Office, Sales, Online Marketing, Healthcare, Leadership, Time Management, Software Documentation, Hospitality, Fundraising, Market Research

Education
College of Southern Nevada   2014 — 2016
Associate's Degree, Diagnostic Medical Sonography/Sonographer and Ultrasound Technician, 1st Semester

Medical Skills for Life Institute   2011 — 2012
medical assistant certificate, Public Health, A

Basic High School   2005 — 2006
high school diploma, English, Math, Science

Experience
Jacobson Companies  December 2005 - Present
KMART  September 2004 - December 2005
YELLOW TRANSPORTATION , INC   November 2003 - February 2004
TWEEN BRANDS (formerly Too Brands, Inc   October 2002 - November 2003
ClientLogic   November 1999 - January 2002
FEDEX GROUND (formerly RPS)   February 1994 - November 1999

Skills
LTL, Warehousing, Distribution Center..., Operations Management, Inventory Control, Leadership, Shipping, Training, Supply Chain, Inventory Management, Logistics, Management, Supply Chain...

Education
Capital University   1993 — 1997
Bachelor of Arts, Business Management; Human Resources Concentrate

Shenandoah High School   1989 — 1993

Experience
United Van Lines (Canada) Ltd.   August 2013 - Present
1814271 Ontario Ltd.   December 2010 - July 2013
Interlock IT   September 2011 - December 2011
Canada Computers  December 2009 - December 2010
Leon's Furniture  November 2007 - February 2008
ClientLogic   February 2006 - September 2006
Future Shop  October 2005 - January 2006

Skills
Data Entry, Merchandising, Inventory Management, Retail, Customer Service, Sales, Troubleshooting, Logistics, Purchasing, Microsoft Office, Sales Management, OS X, Software Documentation, Databases, Testing, Consulting

Education
Carleton University   2006 — 2008
Engineering

Experience
Leidos  July 2014 - Present
Securitas Critical Infrastructure Services, Inc.   May 2005 - July 2014
ClientLogic   July 2002 - September 2004
Sunwest Mortgage  April 2001 - December 2001
Sierra Madre Congregational Church  September 1996 - March 2000

Skills
Performance Management, Training, Personnel Management, Service Contract Act, Financial Reporting, Technical Writing, Data Entry, Linux Network..., Microsoft Office 2007, PeopleSoft, Financial Analysis, Purchasing Processes, Purchase Orders, Employee Benefits, HR Policies, Applicant Tracking...

Education
California State Polytechnic University-Pomona   1999 — 2001
Bachelor of Science (BS), Business Administration and Management, General

Citrus College   1996 — 1998
Accounting and Business/Management

Fullerton College   1987 — 1989
Associate's Degree, Cultural Anthropology

Experience
NACCO Materials Handling Group  July 2013 - Present
Southern Company  November 2012 - May 2013
Innovative Combustion Technologies INC.  April 2011 - November 2012
Performance Fibers  May 2007 - March 2009
Winston Furniture   April 2006 - May 2007
ClientLogic   April 2004 - April 2006

Skills
AutoCAD, Inventor, Microsoft Office, AutoCAD Architecture, AutoCAD Mechanical, OSHA 10, Revit, Customer Service, Microstation, Electrical Design, Wiring Diagrams

Education
Bevill State Community College   2009 — 2011
Associate's degree, Drafting and Design Technology/Technician, General

Experience
AHS PharmStaffing   June 2013 - Present
Ohio Valley Basketball League   January 2013 - Present
Ascena Brand Retailers   May 2013 - May 2013
Giant Eagle  May 2010 - September 2012
NewPros Communications   December 2009 - January 2010
Kroger Central Fill   February 2009 - December 2009
CVS Pharmacy  May 2008 - December 2008
Fairfield Medical Center  April 2002 - March 2008
Park National Bank  March 2000 - February 2002
ClientLogic   October 1996 - February 2000

Skills
Cashiering, Data Entry, Customer Service, Retail, Phone Etiquette, Retail Sales, Telephone Skills, Microsoft Office, PowerPoint, Basketball, Football, Time Management, Inventory Management, Team Leadership

Education
Columbus State Community College   2008 — 2008
Certificate, Columbus State Community College

Columbus State Community College   2008 — 2008
Certificate, Pharmacy Technician

sports management worldwide   2008 — 2008
certification as a general manager/scout of basketball

Franklin University   2006 — 2007
None, Financial Accounting

Hocking College   1995 — 1995
None, Accounting

Central Ohio Technical College   1993 — 1994
None, Accounting

Shawnee State University   1990 — 1991
None, Teaching

Central Ohio Technical College   1989 — 1990
None, Accounting

Newark Catholic High School   1986 — 1989
General Education Diploma, College Prep Courses

Experience
CompuSource Systems, Inc.   May 2000 - Present
ClientLogic   September 1998 - May 2000

Skills
Programming Languages, Website Development

Education
Bryant and Stratton College-Southtowns   1999 — 2000
Associate's degree, Information Technology

Buffalo State College   1991 — 1996
Bachelor's degree, Special Education and Teaching