Experience
American Directions Group  April 2012 - Present
Eastern Research Services   March 2011 - March 2012
DMS Direct Marketing Specialists   2009 - 2011
Lumens.com  2008 - 2010
Educational Testing Service (ETS)   2007 - 2008
EchoStar Corporation  2004 - 2007
Bravo CadillacHummer   2003 - 2005
The University of Texas at El Paso  2001 - 2003
EPCC  1998 - 2001
EPFD  1992 - 1997

Skills
Customer Satisfaction, Quantitative Research, Data Analysis, Market Research, Survey Design, Data Collection, Analysis, SPSS, Marketing Research, Qualitative Research, Project Management, Research, Focus Groups, Primary Research, Strategic Planning, Customer Service

Education
Strayer University   2013 — 2018
Bachelor's Degree, Business Administration and Management, General

University of Phoenix   2007 — 2011
Bachelor's Degree, Human Services Management

Parkland Highscool

Parkland Highscool

Experience
teleNetwork  January 2013 - Present
Macy's  September 2012 - January 2013
Lifespan Services Inc   April 2012 - June 2012
7-Eleven  November 2008 - May 2009
Operation PAR  July 2008 - October 2008
McDonald's Corporation  August 2007 - February 2008
Eastern Research Services   September 2006 - June 2007

Skills
Computer Repair, Wireless Networking, Remote Troubleshooting, Virus Removal, Virtualization, Network Administration, Operating Systems, Active Directory, Microsoft Office, Customer Service, Technical Support, Troubleshooting, Computer Hardware, Windows Server, Microsoft Word, Networking, Linux, Hardware, Servers

Education
Marchman Technical Education Center   2006 — 2008

Experience
Issues & Answers Network, Inc.   July 2012 - Present
Eastern Research Services   August 2010 - March 2012
Eastern Research Services   January 2008 - August 2010
Eastern Research Services   May 2006 - January 2008
Eastern Research Services   October 2005 - May 2006

Skills
Team Oriented, Creative Problem Solving, Decision Making, Adaptive, Oral Communications, Communication Written, Strategic Planning, Organized Multi-tasker, Self-starter, Highly detail oriented, Project Planning, Team-oriented, Marketing Research, Team Building, Communication, Call Centers, Management, Customer Satisfaction, Call Center, Teamwork, Networking, Quantitative Research, Account Management, Market Research, Online Research

Education
University of South Florida - College of Business Administration
BA, Business Management

Pasco Hernando Community College
AA, Business

Experience
Lehigh Hanson  July 2003 - Present
People Unlimited/Lehigh Cement   July 2001 - July 2003
City of Reading  October 2000 - May 2001
Eastern Research Services   May 1999 - September 2000

Skills
SAP R/3, Microsoft Office, Accounts Payable, Accounts Receivable, Maintaining Strong..., Inventory Management

Education
American InterContinental University   2009 — 2010
AABA, Business Admininstration, 2.71

SUNY-EOC of Manhattan   1997 — 1998
Certificate in Word Processing Specialist, Word Processing

Experience
Employment Partners Inc.  2011 - 2011
Winn Dixie Stores  March 2007 - December 2007
Eastern Research Services   August 2006 - December 2006

Education
St. Petersburg College   2009 — 2010

Florida Gulf Coast University   2008 — 2009

James W. Mitchell High School   2004 — 2007
High School Diploma

Experience
Big Brothers Big Sisters of Long Island  May 2012 - Present
MKTG INC  January 2010 - May 2012
Eastern Research Services   May 2008 - January 2010

Skills
Professional Phone..., Art, Writing, Web Development, Web Design, Creativity, Customer Service, Clerical Work, Keyboard Skills, Microsoft Word, Microsoft Office

Education
Suffolk County Community College   1997 — 1999
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies

Ridgewood Highschool   1988 — 1992

Experience
Art Guild, Inc.   August 2013 - Present
Eastern Research Services   September 2010 - March 2012
Focus Pointe Global  August 2006 - July 2010
The M&T Company   April 2004 - August 2006

Skills
Business Relationship..., Account Management, Project Management, Recruiting, Direct Client..., Client Interfacing..., Sales, Communication Skills, Market Research, Data Collection, Evaluation, Placement, Quantitative Research, Qualitative Research, Focus Groups, Customer Service, Customer Relations, Budgeting, Teamwork, Team Leadership, Data Analysis, Negotiation, Microsoft Office, Social Networking Sites, Networking, Referrals, Creative Solutions

Education
Monmouth University   2000 — 2004
Marketing, Business

Experience
Independent  June 2013 - Present
Universal Survey  April 2012 - June 2013
Eastern Research Services   July 1992 - October 2011
Eastern Research Services   July 1992 - October 2011

Skills
Advertising Research, Quantitative Research, Marketing Research, Market Research, Online Research, Focus Groups, Customer Insight, Qualitative Research, Data Collection, Segmentation, Competitive Intelligence, Data Analysis, Survey Design, SPSS, Consumer Behaviour

Education
University of Michigan   1977 — 1978
English

Experience
The Children's Hospital of Philadelphia  March 2014 - Present
Eastern Research Services   November 2010 - June 2011
ISM  November 2008 - September 2010
HostMySite.com  October 2007 - March 2008

Skills
CSS, PHP, Linux, Apache, IIS, Windows, ASP, Troubleshooting, Web Development, jQuery, JavaScript, Web Applications, HTML, MySQL, C++

Education
Delaware County Community College   2010 — 2012
Computer Science

Collingswood Senior High School   1992 — 1996
General studies

Experience
TRC  May 2015 - Present
Bernett Research  December 2011 - December 2014
Philly MRA Chapter   June 2012 - June 2014
Eastern Research Services   January 2008 - December 2011
Creative Financial Group  March 2006 - January 2008

Skills
Quantitative Research, Market Research, Marketing Research, Focus Groups, Customer Insight, Data Collection, New Business Development, Segmentation, Advertising Research, Marketing, Lead Generation, Competitive Intelligence, Sales, Consumer Behaviour, Competitive Analysis, Online Research, Market Analysis, Survey Design, Analytics

Education
Drexel University - LeBow College of Business   2000 — 2005
BS, Finance and Marketing

SHHS

SHHS

srs

Experience
REI Raindanzr Enterprises International   July 2013 - Present
La Plata magazine   July 2013 - Present
Fenix Rising Renacer   May 2013 - Present
EPMPOA   September 2008 - July 2013
Eastern Research Services   2011 - 2012
Hotel Adolphus   2000 - 2001

Skills
Quantitative Research, Qualitative Research, Focus Groups, SPSS, Data Collection, Survey Design, Survey Research, Advertising Research, Marketing Research, Online Research, Market Research, Consumer Behaviour, Primary Research, Customer Insight, Segmentation, Questionnaires, Data Analysis, Competitive Intelligence, Analytics, Questionnaire Design, CATI, Nonprofits, Public Relations, Fundraising, Social Media Measurement, Politics, Strategic Public..., Management Consulting, Cause Marketing, Public Affairs, Communications Planning, Speech Writing, Campaign Strategies, Corporate Social..., Message Development, Spokesperson, Crisis Communications, Press Conferences, Social Media Outreach, Strategic Communications, Political Communication, Reputation Management, Media Monitoring, Campaigns, Publicity, Political Campaigns, Leadership, Strategic Planning, Social Networking, Public Speaking

Education
El Paso Community College
Associate's to transfer, International Relations and Affairs

Pima Community College
Associate's to transfer, International Relations and Affairs

University of Arizona
International Relations and Affairs

Experience
Discover Financial Services  June 2015 - Present
STC Direct, Inc  January 2015 - May 2015
Hollister Co.  February 2012 - December 2014
Valley Forge Military Academy & College  June 2009 - August 2011
Eastern Research Services   May 2007 - December 2008

Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Microsoft Office, Spanish, Time Management, Public Relations

Education
West Chester University of Pennsylvania   2012 — 2014
Bachelor’s Degree, Professional Studies

Delaware County Community College   2011 — 2012

Valley Forge Military Academy & College   2003 — 2010

Experience
RealTime Media  October 2012 - Present
Wanamaker Entertainment Group   September 2009 - October 2012
Eastern Research Services   January 2008 - January 2009
Siemens Medical Solutions  May 2007 - December 2007
Cabrini College ITR Department   August 2005 - May 2007
gmwDesigns   March 2007 - March 2007

Skills
Web Development, HTML, PHP, jQuery, Flash, Web Design, Graphic Design, SEO, Web Standards, JavaScript, SQL, AJAX, Illustrator, Photography, InDesign, Illustration, Adobe Creative Suite, XHTML, MySQL, CSS, User Experience, Photoshop

Education
Cabrini College   2005 — 2008
B.S., Information Systems

Delaware County Community College   2004 — 2005
Coursework in, Applied Communications

Experience
NB Corporation   September 2011 - Present
Sabio Systems  December 2009 - August 2010
Directions in Research  January 2008 - July 2009
Eastern Research Services   December 2004 - January 2008

Skills
New Business Development, Prospecting, Closing Deals, Publishing, Marketing Research, Staffing and Recruiting, Automation, Cold Calling, Deal Closure, Start-ups, Qualifying Prospects, Account Management, Sales Process, Sales, Customer Service, Direct Sales, Distributors, Key Account Management, Sales Operations, Selling, Motion Control, International Sales, Sales Management, Contract Negotiation, Product Development, B2B

Education
Gannon University
Bachelor's Degree

Universidad Iberoamericana, Ciudad de México
B.A.

Experience
Interim HealthCare of Delaware   August 2015 - Present
National Realty Corporation   September 2011 - August 2015
Eastern Research Services   June 2007 - February 2011
Eastern Research Services   April 2005 - June 2007
Eastern Research Services   October 1999 - April 2005
Eastern Research Services   January 1997 - October 1999

Skills
Market Research, CRM, Team Building, Project Management, Lead Generation, Segmentation, Management, Negotiation, Marketing Research, Marketing, Email Marketing

Education
Shippensburg University of Pennsylvania   1992 — 1996

Experience
Eastern Research Services   September 2007 - Present
Bishop Shanahan High School  February 2007 - May 2007
Bank of America  May 2003 - August 2004

Education
Mount St. Mary's University   2002 — 2007
B.S, Business Administration; Marketing

Experience
LeverEdge   February 2014 - Present
Winn Technology Group  March 2007 - September 2013
Winn Technology Group  March 2007 - September 2013
Winn Technology Group  March 2007 - September 2013
Eastern Research Services   February 2001 - July 2006

Skills
Lead Generation, Market Research, Data Analysis, Project Execution, Research Project..., Microsoft Office, RedHat, FileMaker, Corel Office, Quickbooks, SEO, SEM, Call Center..., Office Administration, Appointment Scheduling, Program Management, Event Marketing, Multi Line Telephone..., Training & Development, Demand Generation, Data Analytics, Data Intelligence, Enterprise Data, Data Entry, Clerical Work, General Administrative, Quality Control, Online Advertising, Multi-channel Marketing, New Business Development, Marketing, Executive Reporting, Social Media Marketing, Web Analytics, EDI, E-file, Marketing Automation, Direct Marketing, B2B Marketing, PPC, Online Marketing, Project Management, Event Planning

Education
St. Petersburg College   2013 — 2015
Associate's degree, Business Administration and Management, General

Pasco-Hernando Community College   2003 — 2007
Paralegal, Business Administration and Management, General

Experience
Sungard Availability Services  April 2015 - Present
SunGard Availability Services  June 2012 - April 2015
Eastern Research Services   April 2011 - March 2012
VWR International  February 2010 - April 2011
Benefits Technologies, LLC (formerly May Matthews, BAI)   November 2008 - November 2009
SolomonEdwardsGroup  October 2007 - October 2008
Deloitte & Touche LLP  February 2005 - October 2007
Iron Mountain Records Management  November 2001 - February 2005
Seton Company  April 2000 - October 2001
Netera (formerly Esavio)   October 1999 - April 2000

Skills
Sarbanes-Oxley Act, Accounting, Internal Controls, Financial Reporting, Financial Analysis, Auditing, GAAP, Sarbanes-Oxley, Variance Analysis, Internal Audit, Financial Accounting, SEC filings

Education
Saint Joseph's University - Erivan K. Haub School of Business   1998 — 2001
MBA, Accounting/Finance

Bloomsburg University of Pennsylvania   1991 — 1995
BS, Business Admin/Accounting

Experience
Bernett Research  May 2012 - January 2013
Eastern Research Services   January 2011 - March 2012
Eastern Research Services   July 2010 - December 2010

Skills
Questionnaires, Quantitative Research, Microsoft Excel, Customer Satisfaction, Data Processing, Survey Research, Marketing Research, PowerPoint, Data Collection, Market Research, Advertising Research, Quancept, CATI, Qualitative Research, SPSS, Cross-training, Data-driven, Data Analysis, Leadership, CFMC, Questionnaire Design, Online Research, Training, Political Polling, Time Management, Call Centers, Wincross, Data Cleaning

Education
The University of Texas at El Paso

Experience
Broker's Logistics Ltd.   April 2014 - Present
Leviton Manufacturing  August 2011 - January 2014
Eastern Research Services   September 2010 - August 2011
Baxter Healthcare/Cardinal Healthcare/CareFusion   August 1987 - August 2010

Skills
Talent Acquisition, Human Resources, Talent Management, Succession Planning, Performance Management, Recruiting, HR Policies, Employee Engagement, PeopleSoft, Change Management, Payroll, Coaching, Strategic Planning, Management, Deferred Compensation, Employee Relations, Onboarding, College Recruiting, Employee Benefits, Applicant Tracking..., Staffing Services, HR Consulting, Employee Training, Interviews, Sourcing, Leadership Development, Technical Recruiting, Training, Organizational..., Labor Relations, Personnel Management

Education
Park University   2001 — 2003
Management, Human Resources

Experience
Walmart  July 2009 - Present
The Wendy's Company  July 2007 - June 2009
Eastern Research Services   July 2006 - June 2007
The Wendy's Company  June 2004 - June 2006

Skills
Inventory Management, Customer Satisfaction, Customer Service, Retail, Inventory Control, Cashiering, Store Management, Merchandising, Data Entry, Customer Experience, Time Management, Retail Sales, Telephone Skills

Education
University of Houston-Downtown   2011 — 2013
Bachelor's Degree, Accounting, 3.4

Lonestar College - Kingwood   2009 — 2011
Associate's degree, Business Administration and Management, General, 3.6