Experience
Advance2000  February 2014 - Present
Account Discovery Systems, LLC  November 2012 - Present
Bush Industries  September 2004 - June 2008
Telespectrum WorldWide   October 1997 - September 2004

Skills
A+ Certified, VMware Certified..., Sophos Certified..., Network Administration, DHCP, Wireless Networking, Windows Server, Windows 7, Sonicwall, Systems Center..., DNS management, TCP/IP, SAN, Avaya IP Telephony, VoIP, Cisco Wireless, Office 2010, Outlook, IMAP, POP3, Mac OS, Disaster Recovery, Incident Response, Project Management, Business Continuity..., Security Policy, Web Design, Bicom VOIP Systems

Education
Jamestown Community College   2004 — 2006
Associate of Arts and Sciences (A.A.S.), Information Technology

Experience
Intuit  March 2014 - Present
Intuit, Inc.   2009 - Present
Intuit, Inc  2008 - 2009
Intuit, Inc.   2004 - 2008
Intuit, Inc.   2002 - 2004
American Express  2001 - 2002
American Express  1999 - 2001
American Express  1997 - 1999
Genesis Health Ventures  1995 - 1996
Telespectrum Worldwide   1993 - 1995

Skills
Data Center, Solaris, Cloud Computing, Disaster Recovery, Virtualization, High Availability, VMware, Unix, System Administration, Linux, ITIL, Red Hat Linux, Perl, Troubleshooting, Active Directory, Capacity Planning, Technical Documentation, Software Documentation, IT Operations, Vendor Management, Netbackup, AIX, IT Service Management, Windows Server, Security, VMware ESX, Servers, TCP/IP, Network Administration

Education
San Diego State University-California State University   2007 — 2009
BA, Geography/GIS

San Diego Mesa College   2004 — 2007
Associates, Liberal Arts

Experience
Intellectual Property Law Group LLP  December 2012 - Present
Intellectual Property Law Group LLP  December 2011 - December 2012
Idell & Seitel, LLP   May 2011 - July 2011
Arizona State University  February 2006 - June 2009
Superior Court of Arizona  May 2008 - July 2008
MSA Solutions  May 2002 - December 2005
QLX Imaging (Eastman Kodak subsidiary)   August 2000 - September 2001
TeleSpectrum Worldwide   July 1998 - August 2000

Skills
Legal Research, Intellectual Property, Legal Writing, Trademarks, Legal Assistance, Copyright Law, Trade Secrets, Document Review, Litigation Support, Corporate Law, Law of Armed Conflict, Due Diligence, Legal Advice, Trademark Infringement, Legal Issues, Pleadings, Litigation, Westlaw, Trials, Civil Litigation, Appeals, Depositions

Education
Golden Gate University, School of Law   2009 — 2012
Juris Doctor (J.D.)

Arizona State University   2006 — 2008
Bachelor’s Degree, Bachelor of Interdisciplinary Studies (BIS) in Business & Justice Studies

Experience
ADT Security Corporation   October 2007 - April 2015
AmeriHealth Administrators  July 2004 - October 2007
Metris Companies  June 2000 - February 2004
Telespectrum Worldwide   March 1996 - June 2000

Skills
Customer Service, A/R collections, Operations Management, Team Management, Change Management, Leadership Development, Employee Training, Call Centers, Team Leadership, Process Improvement

Education
Taylor Business Institute   1986 — 1990
Bachelor's degree, Bachelors Business Management

Experience
US Army  October 2014 - Present
US Army  October 2010 - October 2014
ASE Inc.  May 2010 - October 2010
Science & Technology Corporation (STC)   June 2004 - May 2010
PartyLite  April 2002 - January 2010
SAIC  May 1998 - April 2003
Anne Arundel Community College  August 1998 - December 1998
Telespectrum Worldwide   July 1995 - May 1998

Skills
DoD, Government, Military, Security Clearance, Program Management, National Security, Army, Earned Value Management, Government Contracting, Defense, Configuration Management, Systems Engineering, Information Assurance, Intelligence, Operational Planning, Military Operations, Command, Military Experience, Intelligence Analysis, Top Secret, Navy, Proposal Writing

Education
Naval Post Graduate School   2015 — 2017
Masters of Science, Program Management

Emerging Leaders Program   2014 — 2014

Defense Acquisition University   2010 — 2013
Certificate, Information Technology Level 3

Defense Acquisition University   2010 — 2012
Certificate, Program Management Level 2

Strayer University   2005 — 2007
BA, Business Administration, 3.67

Anne Arundel Community College   1992 — 1995
AA, General Studies

United States Naval Academy   1991 — 1992

Old Mill HS   1987 — 1991

Experience
Cognizant Technology Solutions  October 2014 - Present
The Hanover Insurance Group  October 2006 - October 2014
Select, Inc.   October 2001 - October 2006
Aztec Technology Partners  July 1999 - October 2001
Telespectrum Worldwide   August 1996 - July 1999

Skills
Disaster Recovery, Integration, Organizational Design, IT architecture..., Process and Methodology..., Vendor..., Training, Business Development, Job cost analysis, Infrastructure..., Data Centers Specs. &..., Systems analysis and..., Strategic planning, Budgeting, Team building, Cash Flow Analysis, Information Technology, Data Center, Strategic Planning, Budgets, Storage, Change Management, Process Improvement, Team Building, Enterprise Architecture, Business Analysis, Security, Strategy, Management, Project Management, Cash Flow, Cost Accounting, Enterprise Software

Education
Babson College   2007 — 2007
Certificate, IT Consortium: Innovation with IT

Exin   2006 — 2006
Certificate, ITIL Foundation

ValueTrain   2004 — 2004
Certificate, Six Sigma, Green Belt

Cisco Systems   2001 — 2001
Certificate, IP Telephony / AVVID Specialist

Cisco Systems   2001 — 2001
Certificate, Voice Access Specialist

Cisco Systems   2000 — 2000
Certificate, Cisco Certified Design Associate (CCDA)

Microsoft   1996 — 1996
Certificate, Microsoft Certified Professional (MCP)

Novell   1995 — 1995
Certificate, Certified Netware Engineer (CNE)

Boston University   1994 — 1995
Masters Certificate, LAN/WAN and Client/Server

Wentworth Institute of Technology   1987 — 1992
B.S., Computer Engineering Technology

Experience
Cardinal Health  August 2001 - Present
TeleSpectrum Worldwide   November 1996 - August 2001
Fatz Cafe  1994 - 1996
Flagstar Restaurant Companies   1992 - 1994
Stormont Companies - Marriott Hospitatlity   1990 - 1992

Skills
Onboarding, Talent Management, Employee Relations, Taleo, Talent Acquisition, Staff Retention, Succession Planning, Acquisition Integration, Human Resources, Human Capital, Coaching, Executive Coaching, Gallup Strengths, 360 Feedback, Governance, Diversity & Inclusion, Business Acumen, Applicant Tracking..., Business Strategy, Change Management, Deferred Compensation, Employee Benefits, Employee Engagement, Employee Training, HR Transformation, Leadership, Leadership Development, Management, Mergers & Acquisitions, Organizational Design, Organizational..., Organizational..., Outsourcing, Recruiting, Performance Management, Strategic Planning, Workforce Planning, Personnel Management, Labor Relations, Strategy

Education
University of Alabama   1985 — 1990
BS

Huntsville High School   1981 — 1985

Experience
CareFirst BlueCross BlueShield  July 2012 - Present
Live Nation/Ticketmaster  July 2011 - August 2012
Ticketmaster  September 2008 - July 2011
Ticketmaster Entertainment  January 2001 - September 2008
Telespectrum Worldwide   May 1996 - January 2001

Skills
Call Center, Customer Satisfaction, Management, Event Management, Leadership, Contact Centers, Customer Service, E-commerce, Social Media, Sales, Customer Experience, Project Planning, Workforce Management, Vendor Management, Process Improvement, Strategic Planning, Operations Management, Performance Management, Team Leadership, Account Management

Education
West Virginia University   1992 — 1994
BA, History, English

Mountain State University   1990 — 1992

Experience
iQ media Corp  January 2015 - Present
LivingSocial  September 2013 - November 2014
Eyemaginations  November 2012 - August 2013
Vocus  April 2010 - August 2012
Vocus Inc.  April 2007 - March 2010
Vocus  November 2004 - March 2007
TrueCareers   February 2003 - November 2004
Careerbuilder.com  1999 - 2003
Mobil Oil Corporation  1996 - 1999
TeleSpectrum Worldwide   1993 - 1996

Skills
Solution Selling, Salesforce.com, Compensation & Benefit, SaaS, Cold Calling, Sales Process, Lead Generation, Direct Sales, Account Management, Sales Management, B2B, Sales, New Business Development, Enterprise Software, Sales Presentations, Demand Generation, Closing Deals, Pipeline Management, Strategic Partnerships, Qualifying Prospects, Leadership, Deal Closure, Building Relationships, Software Industry, Marketing Strategy, Sales Operations, Management, Marketing, Customer Retention, Training, Recruiting, Forecasting, CRM, Negotiation, Business Development, Start-ups, Product Marketing, Inside Sales, Channel Partners, Go-to-market Strategy, Selling Skills, Professional Services, Sales Enablement, International Sales, Selling, Strategy, Sales Force Development, Partner Management, Customer Acquisition, Product Launch

Education
University of Maryland College Park   1991 — 1992
Bachelor of Science (BS), Aerospace, Aeronautical and Astronautical Engineering

Embry-Riddle Aeronautical University   1988 — 1990
Engineering

Annapolis Senior High School   1984 — 1987

Experience
Burlington Coat Factory  2007 - 2010
Marriott International  2006 - 2007
VWR International  2005 - 2006
John H. Harland  2002 - 2004
TeleSpectrum Worldwide   1999 - 2001
Arthur Andersen Business Consulting  1997 - 1999
Price Waterhouse LLC  1994 - 1997
General Electric  1990 - 1994

Education
University of Pennsylvania   1991 — 1994
MS, Electrical Engineering

Drexel University   1986 — 1991
BS, Electrical Engineering

Experience
Republic Services  September 2013 - Present
Republic Services Inc.  December 2008 - September 2013
Allied Waste  May 2000 - December 2008
Telespectrum Worldwide   January 2000 - May 2000
Albertsons  January 1999 - January 2000
American Stores Company  August 1985 - January 1999

Skills
Forecasting, Budgeting, Accounting, Financial Analysis, Financial Reporting, Process Improvement, Mergers, Excel, Leadership, Mergers & Acquisitions, Auditing, Accounts Payable, Financial Statements, Microsoft Excel, Sarbanes-Oxley Act, Financial Modeling, GAAP, Budgets, Fixed Assets, Accounts Receivable, Time Management, Internal Audit, Financial Accounting, General Ledger, Account Reconciliation, Internal Controls, Strategic Planning, Due Diligence, Variance Analysis, Sarbanes-Oxley, SEC filings, Managerial Finance, Cash Management, Management, Finance, Analysis, Team Building

Education
Arizona State University   2006 — 2008
MBA

Arizona State University   1997 — 1999
BS

Willowbrook

Experience
Murad  August 2008 - Present
MURAD INC  August 2008 - Present
NOWSOURCING, INC   March 2007 - August 2008
Disneyland Resort  January 2005 - January 2008
Bobit Business Media  January 2005 - January 2007
MEDINA CHRISTIAN ACADEMY   January 2003 - January 2005
MEDINA CHRISTIAN ACADEMY   January 2002 - January 2003
TELESPECTRUM WORLDWIDE   January 1998 - January 2003

Education
Davis College   1994 — 1997
Bachelor of Science, Education

Experience
Genoptix Medical Laboratory  September 2012 - Present
Modern Postcard  March 2002 - August 2003
Telespectrum Worldwide   October 2001 - February 2002
Telespectrum Worldwide   January 2001 - October 2001
Travel 800   June 2000 - January 2001
Travel 800   June 2000 - January 2001
Excell Agent Services  June 1997 - April 2000
Excell Agent Services  September 1995 - June 1997
Mci  February 1993 - June 1996

Education
Northern Arizona University
Bachelor of Science, History

San Diego City College

Experience
Nerium International  October 2014 - Present
AT&T Mobility  August 2002 - Present
Mary Kay Inc.  May 2002 - May 2014
AT&T Mobility  May 2010 - August 2011
Telespectrum Worldwide   October 2001 - April 2002
Boddie-Noell Ent.  April 1998 - October 2001

Skills
Sales Operations, Sales, Sales Management, Selling, Retail, Management, Leadership, Customer Service, Direct Sales, Coaching, Training, Networking, Wireless, Strategy, Employee Training, Cross-functional Team..., Public Speaking, Inventory Management, New Business Development, Customer Experience, Team Leadership, Team Building, Customer Satisfaction, Solution Selling, Hiring, Marketing, Accounting, Microsoft Office, Event Management, Sales Process, Account Management, Telecommunications, Cold Calling, B2B, Customer Retention, Salesforce.com, Retail Sales, Forecasting, Small Business, Time Management, Sales Presentations, Call Centers, Recruiting, Merchandising, Profit, Business Development, Managed Services, Contract Negotiation, Budgets, Microsoft Office...

Education
Triad Tech   2014 — 2015
Massage Therapist Graduate, Massage Therapy/Therapeutic Massage

AT&T UNIVERSITY   2004 — 2011

Marshall University   2000 — 2002
BS, Accounting, Business Management

Experience
Morgan, Lewis & Bockius LLP   July 2013 - Present
Expert Global Solutions Inc   November 2005 - July 2013
Radian Group Inc.  July 2003 - August 2005
Telespectrum Worldwide   January 2002 - February 2003
CDNOW  December 1999 - December 2001

Skills
Network Security, Firewalls, CISSP, Information Security, Security, Vulnerability Assessment, Incident Management, Unix, Servers, Nessus, Networking, Computer Security, Disaster Recovery, DNS, Penetration Testing, Troubleshooting, Vulnerability Management, VPN, Routers, Red Hat Linux, ArcSight, PCI DSS, Cisco Technologies, Checkpoint, Windows, Splunk, ISO 27001, IT Management, Infrastructure, Active Directory, VMware, WAN, Process Improvement, Management, ITIL, Integration, Vendor Management, Data Center, Virtualization, Information Technology, System Administration, Security Architecture..., Security Policy, Enterprise Architecture, Leadership, IT Strategy, Information Security..., Windows Server

Education
Saint Charles Borromeo Seminary-Overbrook   1995 — 2000
Bachelor's Degree

Experience
Farmers Insurance, Rogers-Snyder Agency   November 2014 - Present
Progressive Insurance  February 2014 - November 2014
Call Center 21st Century Insurance   June 1999 - November 2013
Telespectrum Worldwide   May 1996 - June 1999
Best WesternJohnson   May 1993 - December 1996
Varden Studios   June 1987 - October 1993

Skills
Call Centers, Property & Casualty..., Insurance, Process Improvement, Customer Satisfaction, Workforce Management, Customer Experience, Customer Service, Customer Retention, Claim, Software Documentation, Training, Performance Management, Operations Management, Team Building, Underwriting, Outlook, Coaching, Team Leadership, Human Resources, Leadership Development, Payroll, Analysis, Sales Operations, General Insurance, Liability, Life Insurance, Casualty Insurance, Sales, Leadership, Commercial Insurance

Education
SUNY Binghamton   1986 — 1987

Tompkins Cortland Community College   1985 — 1986
Associate of Science (A.S.)

Geneseo state   1982 — 1985

Experience
State Farm Insurance  April 2015 - Present
Stella & Dot  September 2014 - Present
Daniel Ormandy State Farm   July 2012 - April 2015
CARE Senior Living   June 2011 - August 2012
Chancellor Senior Management/The Villages at Greystone   July 2009 - April 2010
Good Neighbor Care  March 2007 - July 2009
The Villages at Greystone   October 1998 - March 2007
Telespectrum Worldwide   May 1996 - October 1998
The College of West Virginia   August 1993 - May 1996

Skills
Budgeting, Start-ups, Strategic Planning, Senior Housing, Customer Relations, Public Relations, Marketing Communications, Customer Service, Advertising, Marketing Strategy, Event Planning, Sales Management, Team Building, Online Marketing, Social Media, Coaching, Event Management, Social Media Marketing, Public Speaking, Market Planning, Market Analysis, Operations Management, Community Outreach, Problem Solving, Due Diligence, Market Research, Competitive Analysis, Senior Living, Budgets, Leadership, Seniors, Management, Elder Care, Business Development, Healthcare, Sales Operations, Healthcare Management, Marketing, Training, Program Management, Retirement Homes, Strategy, Fundraising, Human Resources, Analysis, Sales, Policy, Project Planning, Contract Negotiation, Time Management

Education
Mountain State University   1992 — 1996
BS, Business Administration & Health Care Administration

BS Health Care Administration and BS Business Administration
BS Health Care Administration & BS Business Administration, Health/Health Care Administration/Management

Experience
UniGroup, Inc  October 2014 - Present
Imagitas a Pitney Bowes Company  August 2008 - April 2014
Move.com  January 2006 - August 2008
Moving.com  June 2004 - January 2006
Monstermoving.com division of Monster Worldwide   2003 - 2005
Monstermoving.com a divison of Monster Worldwide   2000 - 2003
Movecentral.com   February 1999 - March 2000
Agero, Inc. Before You Move   February 1997 - March 1999
Telespectrum Worldwide   February 1995 - February 1997

Skills
Strategic Partnerships, Strategy, Lead Generation, SEM, Direct Marketing, Marketing, Online Advertising, Product Management, Business Development, Customer Acquisition, Marketing Strategy, Partner Management, Sales, Web Analytics, Digital Marketing, Online Marketing, Online Lead Generation, Loyalty Programs, Email Marketing

Education
City University of New York-Brooklyn College   1988 — 1990
MFA, Directing

Clark University   1982 — 1985
BA, Theatre

Experience
Ascend Learning  January 2012 - March 2014
Stream Global Services  2009 - 2011
Avaya  2008 - 2009
Convergys  2004 - 2008
United Health Group  2001 - 2004
Telespectrum Worldwide   1998 - 2001

Skills
Competitive Analysis, IT Outsourcing, Mergers, Talent Management, Strategic Planning, Vendor Management, Process Improvement, Cross-functional Team..., Business Strategy, Strategy, Management, Mergers & Acquisitions, Change Management, Large Scale Operations, Budgets, CRM, Operations Management, SaaS, IT Operations, IT Strategy, Leadership, Enterprise Software, Entrepreneurship, Business Process, Executive Management, Call Centers, Human Resources, Business Process..., Start-ups, P&L Management, Program Management, Leadership Development, Management Consulting, Outsourcing, Sales, Product Management, Cloud Computing, Strategic Partnerships, Business Analysis, Business Intelligence, Team Building, Team Leadership, Integration, Business Development, Information Technology, Telecommunications

Education
Rensselaer Polytechnic Institute - The Lally School of Management and Technology   2001 — 2002
MS

Moravian College   1986 — 1989
BA

CBA, Syracuse   1980 — 1986
HS

Experience
Xerox Benefits Management   March 2014 - Present
Leaders in Customer Service Call Center Management in the Greater Philadelphia Area   2012 - Present
Consultant  2011 - 2014
GSI Commerce  2010 - 2010
Airmed Biotech (formally Sun Biomedical)   April 2008 - 2010
AnswerNet  2006 - 2008
The Tax Authority dba Jackson Hewitt Tax Service   July 2002 - April 2006
Telespectrum Worldwide   2002 - 2003
Millennium Teleservices  1998 - 2002
TCIM Services  1997 - 1998

Skills
Call Center, Customer Relations, Marketing Strategy, Account Management, Sales Management, Customer Service, Quality Assurance, Customer Retention, Billing, Outbound, Customer Satisfaction, Vendor Management, Inbound, Telemarketing, Client Services, Workforce Management, BPO, Contact Center..., Key Performance..., Appointment Generation, Inbound Marketing, Call Centers, Management, Customer Experience, Operations Management, Training, Leadership, Outsourcing, New Business Development, Sales, Sales Process, Lead Generation, Team Building, Telecommunications, CRM, Invoicing, Sales Operations, Time Management, Interviews, Project Management, Direct Marketing, Program Management, Cross-functional Team..., Marketing, Networking, Direct Sales

Education
Syracuse University - Martin J. Whitman School of Management   1975 — 1976
MBA, Marketing

University of Toledo   1971 — 1975
BBA, Marketing

Jamesville Dewitt HS   1967 — 1971

Experience
University of Wisconsin-Madison  ConsultantInitiatives Three1997 - 1999
TDS Telecommunications Corp.  1997 - 1998
TeleSpectrum Worldwide   1991 - 1997

Skills
Community Outreach, Project Management, Data Analysis, Program Evaluation, Higher Education, Research, Product Development, Volunteer Management, Public Speaking, Events Coordination, Team Leadership

Education
University of Maryland Baltimore County
Bachelor's degree, Mathematics

Experience
Healthways  November 2010 - Present
Prescription Solutions  January 2005 - November 2010
Walgreens Health Initiatives  2002 - 2005
APAC Customer Services  2002 - 2005
Stream  2002 - 2003
TeleSpectrum Worldwide   1998 - 2002
IDRC  1998 - 2002
IDRC  1997 - 2002
TraveLodge Call Center   1994 - 1998
Travelodge  1994 - 1997

Skills
Customer Service, Budgets, Time Management, Strategic Planning, Project Management, Healthcare, CRM, Customer Satisfaction, Process Improvement, Human Resources, Team Building, Vendor Management, Change Management, Program Management, Leadership, Call Centers, Sales Management, Training, Customer Retention, Coaching, New Business Development, Management, Operations Management, Sales, Call Center, Business Development, Account Management, Leadership Development, Team Leadership, Start-ups, Marketing, Cross-functional Team..., Performance Management, Employee Relations, Outsourcing, Recruiting, Contract Negotiation, Employee Training, Strategy, Customer Experience, Organizational..., Software Documentation, Workforce Management, Executive Management, Business Process..., P&L Management, Public Speaking, Healthcare Management, Medicare, Managed Care

Education
University of Phoenix   1996 — 1996
Business Management

Arapahoe Community College   1992 — 1994
Interior Design

The University of Texas at San Antonio   1979 — 1981
Music Education

Experience
RT Environmental, King Of Prussia, PA   September 2007 - September 2008
Alpha Benefits Group   April 2006 - February 2007
Yellow Book, King of Prussia, PA   January 2003 - March 2005
Telespectrum Worldwide   August 2000 - August 2002

Skills
Data Entry, Access, Outlook, Microsoft Excel, Transcribing, Online Data Entry, Accurate Data Entry, General Office Skills, Online Research, Newsletters, Telephone Skills

Education
Kennedy-Kenrick Catholic High School

Montgomery County Community College
Computer Science

Experience
JP Morgan Chase  November 2004 - June 2007
Telespectrum  September 2002 - 2004
TeleSpectrum Worldwide   2002 - 2004
Providian Financial  2001 - 2002
RMH Teleservices  1995 - 2000
RMH Teleservices (Now a part of NCO Group)   1995 - 2000
RMH  1995 - 2000

Education
University of Delaware

Experience
Point.io  January 2014 - Present
Accenture  November 2010 - January 2014
Knowledge Rules, Inc   October 2003 - November 2010
Pegasystems  1997 - 2003
Telespectrum Worldwide   1996 - 1997
Reflex Technologies   1994 - 1996
MPI  June 1989 - June 1994

Skills
Business Process..., Strategy, Enterprise Software, IT Strategy, SaaS, Sales, Business Analysis, Business Process..., Management Consulting, CRM, Program Management, Business Process Design, Business Process, Integration, Requirements Analysis, Cloud Computing

Education
Babson College   1978 — 1982
Bachelor of Science (BS), Finance & Marketing

Babson College   1978 — 1982
BS, Marketing & Entreprenuerial Studies

Experience
CSC  September 2011 - Present
Baltimore Improv Group  2006 - Present
Serco - North America  July 2009 - September 2011
Williams Scotsman  June 2001 - May 2009
TeleSpectrum  June 1996 - June 2001
Telespectrum Worldwide   1996 - 2001

Skills
Instructional Design

Education
Towson University   1983 — 1987

Experience
Aramark  May 2015 - Present
ARAMARK  March 2013 - May 2015
ARAMARK  January 2010 - February 2013
ARAMARK  June 2006 - February 2008
Pindar Set  2001 - 2003
Telespectrum Worldwide   1996 - 2000

Skills
Operations Management, P&L Management, Process Improvement, Forecasting, Strategic Planning, Business Planning, Team Building, Process Engineering, P&L, Business Strategy, Planning, Financial Analysis, Business Process..., Analysis, Income Statement, Project Planning, Financial Reporting, Change Management, Business Analysis, Financial Modeling, Cross-functional Team..., Contract Negotiation, Team Leadership, Managerial Finance, Management, Mergers, Strategy, Accounting, Strategic Financial..., Acquisition Integration, Leadership, Competitive Analysis, Mergers & Acquisitions, Corporate Finance, Finance, Start-ups, Variance Analysis, Pricing, Financial Accounting, Internal Controls, Performance Management, Cash Flow, Executive Management, Hyperion Enterprise, Internal Audit, Sarbanes-Oxley Act, Financial Forecasting, Cost Accounting, Cash Management, Capital Budgeting

Education
Villanova University   1989 — 1996
MBA, Business

Colgate University   1984 — 1988
BA, English / Economics

Experience
GP Strategies Corporation  2000 - Present
Hydro Aluminum (formerly Wells Aluminum)   1998 - 2000
TeleSpectrum Worldwide   1995 - 1998
Providence Center  1992 - 1995
ARC of Somerset County, NJ   1991 - 1992

Skills
Performance Management, Organizational..., Employee Relations, Leadership Development, Onboarding, HRIS, Talent Management, Instructional Design, Benefits Administration, Employee Benefits, Succession Planning, Employee Engagement, New Hire Orientations, Deferred Compensation, Training, Employee Training, Training Delivery, Interviews, Recruiting, Employment Law, Payroll, Policy, Program Management, Staff Development, Management, Human Resources, Personnel Management, Temporary Placement, Strategy, Career Development, Applicant Tracking..., Organizational..., Organizational Design, Talent Acquisition, HR Policies, PeopleSoft, Performance Improvement, College Recruiting, Leadership, Change Management

Education
University of Maryland University College   2007 — 2011
Master of Science, Management

Rutgers University-New Brunswick   1987 — 1991
BA, Psychology, Criminology

Upper St. Clair High School   1983 — 1987

Experience
Belk  October 2014 - Present
FedEx Services  August 2000 - May 2014
CMC  1997 - 2000
Pharmaceutical Research Plus  June 1994 - August 1997
TeleSpectrum Worldwide   February 1989 - May 1994
Marriott International  1986 - 1988
Holiday Inn (Victor Management Company)   1985 - 1986
The Greenbrier  1981 - 1982

Skills
Program Management, Process Improvement, Cross-functional Team..., Training, Management, Software Documentation, Leadership, Project Planning, Vendor Management, Strategic Planning, Team Leadership, Recruiting, Testing, Employee Training, Coaching, Project Management, Call Centers, Sales, SDLC, Start-ups, Software Product..., Training Delivery, Visio, Time Management, Collaborative Problem..., Personal Training, Fitness Training, Group Exercise..., AFAA, BodyPump, Customer Service, Software Development, Microsoft Excel, Event Management, Microsoft Office

Education
James Madison University   1982 — 1985
Bachelor of Science (BS), Hotel, Motel, and Restaurant Management

West Virginia University   1978 — 1981

Experience
RCM Solutions  January 2011 - Present
RCM Solutions  January 2008 - Present
Snell Enterprises, Inc   December 2006 - January 2008
CACI International  2004 - 2006
Novations, Inc   2003 - 2004
Alpharma  2002 - 2003
ShareMedia   2001 - 2002
Telespectrum Worldwide   1997 - 2001

Skills
Technical Writing, PowerPoint, Microsoft Office, Word, Documentation, Visio, SharePoint, Change Management, Writing, Research, Instructional Design, Problem Solving, SDLC, Outlook, Editing, Team Leadership, Document Management, Training Delivery, MS Project, Security+, Network+, Project+, A+ Certified, Software Documentation, Program Management, Microsoft Word, Technical Documentation, PMP, CompTIA, Project Management, Business Analysis, Knowledge Management, Process Improvement, Security, CompTIA A+ Certification, Training, Integration, Requirements Analysis, Enterprise Architecture, Security Clearance, Proposal Writing, Information Assurance, Government, Information Technology, Business Process..., Configuration Management, Requirements Gathering, Government Contracting, Analysis, System Administration

Education
University of Maryland University College   2015 — 2018
Master of Science (M.S.), Information Technology Project Management

Western Governors University   2008 — 2012
BS, Information Technology

Experience
Power Monitors   January 2013 - Present
The Genie Company  August 1999 - December 2012
Telespectrum Worldwide   1996 - 1998

Skills
FMLA, Employee Relations, Union Avoidance, Labor Relations, Benefits Administration, Employee Benefits, HRIS, Succession Planning, Process Improvement, Deferred Compensation, Workers Compensation, Team Building, Change Management, Personnel Management, Workforce Planning, Human Resources, Onboarding, Talent Management, Employee Engagement, Payroll, Policy, New Hire Orientations, Talent Acquisition, Performance Management, HR Policies, Recruiting, College Recruiting, Organizational..., Hiring, Salary, Interviews, Employment Law, Temporary Placement, Organizational..., Technical Recruiting, Kronos, Benefits Design, Sourcing, Training, Affirmative Action, Conflict Resolution, SPHR, Coaching, Executive Search

Education
Bridgewater College   1986 — 1989
Bachelor of Science (B.S.), Business Administration

Experience
ACCENT Marketing  November 2010 - Present
ACN  2014 - 2015
Sykes  2007 - 2010
PRC  2006 - 2007
Applied Card Systems  1998 - 2006
Telespectrum Worldwide   1996 - 1998

Skills
Call Center, Customer Satisfaction, BPO, Operations Management, Customer Experience, Vendor Management, Telemarketing, Performance Management, IEX, Customer Service, P&L, Team Building, Coaching, Outsourcing, Leadership Development, Customer Relations, Quality Assurance, Call Centers, Call Center Development, Contact Centers, Workforce Management, CRM, Inbound Marketing, Customer Retention

Education
Marshall University

Experience
Southern Insurance Services   June 2014 - Present
Synergy Solutions, Inc  June 2008 - March 2014
Synergy Solutions, Inc  February 2002 - June 2008
TeleSpectrum Worldwide   September 2000 - February 2002

Skills
Call Centers, Customer Experience, Vendor Management, Recruiting, Training, Account Management, Customer Service, Customer Satisfaction, Program Management, Team Building, Call Center, Business Development, Team Management, Telemarketing, Sales, Sales Management, Project Management, Project Planning, Leadership, Process Improvement, Lead Generation, Customer Retention, Microsoft Office, Microsoft Excel, Microsoft Word, Change Management, Operations Management, Public Speaking, Business Strategy, Business Process..., Business Analysis, Data Analysis, Marketing Strategy, Disaster Recovery, Security Audits, Manage Client..., Enthusiasm to learn, Leadership Development, Call center start-up, Time Management, PowerPoint, Property & Casualty..., Wind Mitigation, Homeowners, Renters, Personal Auto, Landlord-Tenant, Flood Insurance, Motorhomes, Motorcycle

Education
Bemidji State University   1996 — 2000
B.S., Marketing

Champlin Park High School   1992 — 1996

Experience
Medicus Healthcare   July 2005 - Present
Telespectrum Worldwide   February 1996 - April 2002

Education
Mountain State University   1991 — 1996
Business Management

Experience
The Private Bank And Trust Company  May 2012 - Present
Algonquin Lake in the Hills Food Pantry Golf Fundraiser   2005 - 2013
Pitney Bowes Management Services  June 2007 - March 2012
Pitney Bowes Management Service  June 2007 - March 2012
Telespectrum Worldwide   January 2000 - January 2002
Iron Mountain  October 1993 - November 2000
Pierce Leahy Archives/Iron Mountain   January 1998 - January 2000
Pierce Leahy Archives  1993 - 2000
Pierce Leahy Archives/Iron Mountain   January 1993 - January 1998

Skills
Process Improvement, Management, Outsourcing, Project Management, Business Analysis, Solution Selling, Strategic Consulting, New Business Development, Call Center, Budget, Operations Management, Change Management, Team Building

Education
University of Connecticut   1976 — 1982
History

Experience
TechTarget  February 2006 - Present
TeleSpectrum Worldwide   March 1999 - September 2005

Skills
Social Media Marketing, Salesforce.com, Lead Generation, Online Advertising, Social Media, Email Marketing, Social Networking, Online Marketing, Facebook, Customer Service

Education
Massachusetts Bay Community College   1985 — 1997
Early Childhood Education and Teaching

Littleton, MA   1968 — 1980

Experience
North Carolina  August 2013 - Present
Global Contact Services  December 2005 - March 2013
TeleSpectrum Worldwide   August 1999 - November 2005
Self Employed as PC Tech   February 1999 - 2005
Stanly Community College/Rowan-Cabarrus Community College   1998 - 1999

Skills
Inbound Marketing, Outsourcing, Microsoft SQL Server, Troubleshooting, Call Center, Call Centers, .NET, Customer Experience, Telemarketing, Customer Satisfaction, CRM, Workforce Management, Contact Centers, Process Improvement, Team Management, Management, Visual Basic, JavaScript, SQL, Databases, Training, Technical Support, Unix, ASP, Software Documentation, IIS, XP, T-SQL, Hardware, Windows 7, ASP.NET, SharePoint, Visual Studio, VMware, Web Applications, VB.NET, Web Development, SDLC, Windows XP, Windows, Quality Assurance

Education
Stanly County Community College   1998 — 1999
A.A.S Degree in Information Systems; A.A.S Degree in Information Systems/Network Admin/Support Conc., Information Systems/Network Administration; Programming, GPA - 4.0

Rowan-Cabarrus Community College   1997 — 1998
Information Technology, GPA - 3.942

SCO Unix   2000 — 2000
Completed classes for SCO Unix

Stanly Community College
Introduction and Advanced Visual Basics Classes

Experience
Citrix SaaS   April 2014 - Present
Citrix Online  August 2013 - March 2014
Citrix - Online Services Division   March 2011 - March 2014
K Street Appraisal & Title   August 2006 - November 2010
Work, Community, Independence   December 2002 - May 2006
Telespectrum Worldwide   May 1996 - August 1998
BostonCoach  June 1994 - April 1996
NBG Services   July 1992 - May 1994

Skills
Customer Satisfaction, Customer Retention, Project Planning, Salesforce.com, SaaS, Webinars, Direct Sales, Solution Selling, Sales Process, Account Management, Sales, Cloud Computing, Business Development, Selling, Lead Generation, CRM, Management, Strategic Partnerships, Sales Operations, Professional Services, Project Management, B2B, Software Industry

Education
Massachusetts Bay Community College   2003 — 2004
Human Services Management Certificate, Human Services

Cornell University   1988 — 1989
Physics

Experience
Wesley Manor  January 2014 - November 2014
Provision Living Senior Communities  June 2012 - February 2013
CarDon and Associates  February 2010 - April 2012
American Senior Communities  July 2007 - January 2010
Trust Financial   November 2005 - May 2007
Navistar Inc  May 2004 - September 2005
NuVox  May 2003 - October 2003
Shared Telcom Services   December 1999 - April 2003
Telespectrum Worldwide   March 1995 - September 1999

Education
East Tennessee State University
Bachelor of Science (BS), Majors: 1) Banking Finance 2) Corporate Finance

Experience
PASTA BLITZ   August 2006 - Present
MARGHERITA INC   October 2003 - April 2006
M&T Bank  September 2004 - September 2005
SERPICO INC   May 2002 - October 2003
TELESPECTRUM WORLDWIDE   February 2001 - April 2002

Skills
Customer Service, Spanish, Peer Tutoring, Supervisory Experience, Long-term Customer..., Budget Monitoring, Product Marketing, Bookkeeping

Education
The Community College of Baltimore County

University of Baltimore
Bachelor of Science (BS), Business Administration and Management, General